Consumer Complaints and Reviews
My wife bought two white gold wedding bands there. She had to get hers a size bigger. The extra that they added was completely fake, her finger turned green and the ring was also chipping from the inside. They told her that it was a small incident, that it had happen to another customer as well. They told her she could change it for something else and they were going to prove to her the ring was gold. So they did the test and when they wipe the ring the paper towel turned blue. She asked "why did it turn blue" and the employees said "because of the chemical that they put". But the chemical was clear so one of the employees told her "Okay bring me your husband's ring and we will cancel your account".
She went for my ring and took it back. They told her she was not getting her $150 dollars she left as part of the down payment. And since she was not cooperating with them in getting something else of the same value they were going to report it on her credit as a repo. Can you believe that. Now she is left with a green finger and a repo on her credit. So watch out when you buy from them. Don't get robbed from them like my wife and I were.
3 months ago I brought in my Bulova Perceptionist $500 wrath which I paid in full 9 months after I agreed to the credit contract. 4 years later my watch stopped working so I returned to Don Roberto's (Palm Desert) to have repaired. One month later I called to check on status and was told, "nothing yet". Month and half later was told was shipped out to Temecula, CA to be checked out. I called back 3 months later and STEPHANY said, "about your watch we are keeping watch because you're late on this necklace you purchased (4 YEARS LATER!!!). I will be filing separate class action lawsuits against STEPHANY/JULIO/DENISE/and Corporation itself! Look out. You messed with the senator's SON!!! I will promise all of you more discovery than 5 attorneys can handle. Mark our words DON. :-)
I purchased a diamond engagement ring from Don Roberto Jewelers, the ring needed to be resized. They did not add metal to the band to enlarge it, rather they cut off the entire band from the setting, and replaced the entire band with cheap fake metal. This means they kept the metal I paid for, and gave me back fake gold metal. I discovered this when we took the ring to a local high end jeweler in PA to have it resized once again, this time to a smaller size, when I was informed that the metal was not real gold, and the entire band was made of fake cheap metal, less for the setting, which is the only part that was kept as purchased.
I will be seeking legal counsel and taking the case as far as possible. I see this as a potential class action case, for it is highly likely that all resizes done to rings over 2 sizes up from standard have been replaced with fake gold. I also filled out their insurance forms on 3 separate occasion, twice in store, one from my new home in PA after losing my job. These insurance documents were never filed, meaning they never applied the insurance payments to my account, and my account then went to collections after charge off. After speaking with their corporate office about this matter, I was told to file a lawsuit. I believe this company is one to avoid at all cost, and I am indeed seeking the lawsuit.
Have had my account in good standings for 6 years. The day before my anniversary they close my account for no reason and docked my credit over 100 points and they call before your bill is even due but they cut your account with no notice.
I took my Seiko watch for band adjustment and new battery. They did not reseal my waterproof Seiko watch right. I can't even read the time due to moisture. Went back to tell them and show it, and they told me it's not their fault, that they send it out to a jewelers off site. I asked they should reseal and clean it, they said yes but would have charge me. After I paid $80 to them for the adjustment and battery it's completely them at fault.
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This is my second time purchasing from their store in Lynnwood. I purchased a necklace and a bracelet and got insurance for both. I took my necklace in March 30th to get fixed. They told me it will take up to 10 days. I had called couple of times to ask if they have received it yet and said no. I still called them on Sunday April 19th and they said "Oh well. Call you tomorrow. We still don't have it." So I called the April 23. Of course I was upset. They state it takes 10 days but yet it took them almost a month.
The worst part was that when I called April 23 they said "Oh it's here, it's ready." So when I went to pick it up the lady said they had called me on April 6. I told her I never received a call and that I can get my phone records to prove it. She didn't seem to care. I told her "When you guys need a payment you even call the reference numbers but for this I didn't even get a voicemail if it is true I was called." They always leave mails. Why was this the exemption?
I just purchased a watch from them, which come to find out, they marked it up 250 more than Kay Jewelers! I mailed in my payment to them and on my banks side they have processed my payment. They have continually been harassing me with phone calls. I told them once my bank gives me the information I will contact them. I am not going to make a payment to them until they figure out where my last payment went. All they do is harass you. They should be figuring out how a payment is missing... Maybe an employee?? Very rude!!
I got my husband's wedding ring and 2 necklaces and I found out they were fake. What a rip off!!
My payment was due yesterday and I told that I will be there to make payment on Saturday on my day off... I was harassed by the person on the phone with me!!! Never will buy anything from here. This was at the Huntington park location.
These telemarketing Mexican owned ** keep calling my phone number. I have had this number for years. I have never been to or even heard of these cheap@ss low life crooks before as I don't go to Santa Ana and I don't speak Spanish. They need to ** and leave me alone as I don't want to buy their cheap@ss **. If they were even a serious business they would learn to speak English and not call unsolicited numbers to bug the ** out of people who don't want their crap. If I want jewelry I'll go to Ben Bridge or Kevin jewelers not Don Roberto aka: illegal immigrant hiring agency......
On December 24, 2012, I purchased a diamond ring at the East LA store located at 5656 Whittier Blvd. Commerce, CA. I walk by this store and this lady approached me in order to show me all kinds of jewelry. So I ended up buying this one ring for the amount of $1,999 plus taxes. I asked the lady if the amount was going to be a flat or they will charge interest on top!!! Well, she told me. “Sir, the price I've given you is what you are going to pay.” I say, "Well that's good. I’ll take it.” But that was a lie because they've been charging me a monthly fee interest. So be careful with this!!! Don Roberto Jewelry!!! They screw you!!!
I have been harassed by Don Roberto’s in Huntington Park, California. I sent in a payment via bill pay from my bank. I always pay them this way. Usually, they cash the check a few days after receipt date. This month in particular they called me and said they had not received the payment. The due date is the 15th and they called the 21st. I told them that since the check was mailed out, I had to do a stop-payment with my bank and see what the issue was. Was the check lost? Did they lose it or did the post office?
Today is the 27th and 6 days have passed since the call with them. They called friends and family and even my job and co-workers and let them know that it was the collections department from Don Roberto’s. You can imagine the embarrassment I faced with friends and co-workers, especially due to the fact that I have not given a late payment with them and always paid more than the minimum. This particular case was an isolated event and I feel that it was inappropriate for them to call all my friends, family and co-workers to tell them that I had skipped out on a payment. To make things worse, it was the final payment due to closing of the account with a balance of $60.
I understand pursuing someone who hasn't paid in 30 days (as should be reported on the credit report) or even 15 days if the company is desperate, but this was just rude. I spoke with the "manager" and all she said was that she was sorry, but there was nothing she could do. Today, I paid the final balance (I was not opposed to paying it, I simply wanted to trace the missing check first) and closed my account. However, I want to know if there is any way that we can stop such harassing practices. I personally will never do business there again. I felt I was not respected as a customer.
About 3-4 years ago, a family member charged some jewelery on my account at Don Roberto's in El Centro, CA. At that time, the current manager was a salesperson and she and the manager of that time sold the merchandise, knowing that they could get in trouble because it was not me but did anyways and split the sales so that they could make their monthly quota. Her name was Martha ** and her manager's name was Francisco **. He is no longer working for the company due to similar issues. That family member was making the payment but suddenly stopped. I began making the payments myself, even after losing my job. I had made some arrangement with the current manager, but for some misunderstanding, they took me to court even when I never refused to pay.
I recovered the merchandise and offered to return it so I could get credit for it, but they refused to take it even though it was in perfect condition. I truly believe that they were very unfair being that they tend to repossess merchandise when customers can't pay. My current balance is $207. I am still unemployed and receiving SSI payments for my disabled child. I don't have any money left at all to keep making payments. An officer served me some paperwork for court but with problems of family health issues, I was unable to attend. On Tuesday 10/18, Maria ** called me and left a message on my voicemail that she had issued a warrant for my arrest. I still have the message on my phone. I feel that she has a personal problem with me because I used to be a manager for a payday loan center where she was my customer and I would do the collection, and yes, I would call her from time to time. I am so tired of her harassment. I have seen an attorney for bankruptcy and will be filing some time soon.
This individual has been harassing me since December of 2009. I had gone personally to the store to explain that I would not be able to give the monthly payment and spoke to a lady there. She told me there shouldn't be any problem with that and not to worry about it. A couple of days later, Angie called me to tell me that I had to give my payment. I spoke with her and explained to her my situation. I told her I did not have the money to pay due to the fact that at the moment my hours had been cut down and I could not afford to pay. Angie was rude. She said that I had to give my payment even if I did not have money.
She told me to pay $20, but that she could not assure me that this would help cover my monthly payment. I told her that in previous months, I had always given my payment on time and I always gave more than what the minimum was, that if I had the money I would give my monthly payment. She stated that there was nothing that could be done, that she did not care and that I had to give my payment by that day. I told her I couldn't give the payment.
On the month of January I sent with my bank a check of a little more than $12. It was all I was able to give. She called to say that she wanted to know what that was all about and what was going on. In that moment I did not return her call, but I sent a letter to the manager of Don Roberto Jewelers explaining my situation and putting a complaint towards Angie.
During that same month, she also called my sister telling her that I owed money to the company and that I had to pay. By doing this, she violated my privacy right. This past week she came to my house and left some business cards on the door with a note stating to call her back. Since nobody was home she left them on the door.
Today, Sunday, February 28th, she once again came to my house. She told me that I had to pay and if I couldn't she asked for the merchandise. I told her I did not have the merchandise because I had gotten them for gifts. She told me that regardless I had to pay everything I owed Don Roberto's Jewelers. I told her I had no money with me and that I had just gotten more hours at a part time job. She asked "so that means you can't give me money now? " I told her no. She said that since it was late that there were going to be charges of $15 added to my account. I told her that there was nothing I can do because I do not have the money. She asked me when was I going to get paid. I told her that I wasn't sure, but that maybe on Friday, I could give her a payment of $50.
Angie then stated that the amount owed was more. I told her that I have more bills to pay and that I cannot pay her everything that is owed. At no moment did she tell me how much I owed. All she was interested was in me paying some money right then and there. When I told her I had no money, she left very upset. All she said was oayk, turned around and left. I personally had never met this young lady before. She said her name is Angie, yet the Angie that I have met was not her. Another thing is that I feel harassed by her. She has no right to be coming over to my house to ask for the money. This is lack of professionalism from her part.
my husband purchased a gift for me I did't like. we went together to find a item that would suit me.On 3/19/07, I found a yellow gold 7" diamond bracelet. I explained to Sonia since my wedding ring and other jewerly were white gold that I would prefer white gold and the fit of the bracelet was tight. She said no problem I will order you a "NEW WHITE GOLD 71/4", I have the written agrement. She assured me I would get it in a weeek, 2 weeks passed she left me a message on my voice mail in Spanish that I could not understand. I assumed that my new white gold bracelet was ready.
When I arrived to the store I was told that they could not get that bracelet in white gold because it did not come in white gold! I could pick another bracelet that I had already seen and didn't like or have the item I had in my position rhoduim plated to look like it was white gold! I told them that that was not aceptable I do not want a rhoduim plated bracelet!!!
On 4/6/07, I went in again. I spent over an hour looking for something I could replace with said item. I found of pair of hoop diamond earrings that cost approx.,$1100.00. I thought since They cannot deliver The item I order and they cannot fulfil there end of the contract. I would pick another item they have $800.00 deposit we gave we would pay the difference and that would be the end of that! Sonia said no I would have to make a purchase in the same amount of the bracelet.I'm not willing to be forced into buying something I don't like or want!!! She asked me to give her another week to replace the bracelet. She assured me that she would have it in by next Friday 4/13/07. I never recieved a phone call to let me know what's going on.
I returned to the store on Friday of course they didn't have my new bracelet. Sonia told me to return tommorrow and she wopuld 3 new braclete's to choose from!!!! I told new i didn't want to choose a different item if they can not give me what I order. I consider this contract NULL AND VOID!!! I WILL NOT BE FORCED TO PURCHASE SOMETHING THAT DOES NOT SUIT ME!!! I also told her I'm not making any scheduled payment which are due on an item that she knew was not aceptable to begin with, due to color and size!
Don Roberto Jewelers Company Profile
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