Wal-Mart Reviews

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About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

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    Page 8 Reviews 1037 - 1237
    Customer ServiceStaff

    Reviewed April 29, 2019

    Leaving the review I wrote for them. Never got a response from them. So this will be a little long winded but I apologize ahead of time. I work full time, have 4 kids, married, and Also am a minister on the weekends. I usually shop around 5:30 am in the morning. Every week I go to Walmart and buy about $250 a WEEK of groceries. I am very disappointed that you do not have any lanes open. All that is open is the tiny self lanes. Even the bigger self lane that has a conveyor isn't open.

    I have to ask every week for a manager, wait 5 minutes for someone to go look around and get it authorized. The last 2 weeks one of your Employees named (Billie) she had a major attitude about it. Was very rude and snippy. This morning (4/19/19), Another employee said she couldn't find anyone and the call service was broken. So I left and went to Meijer's.

    I know many people on night shifts, and/or afternoon shifts that shop around the same time I do; And a lot of us would love to shop at your store due to better pricing, but the fact that you have no lanes open at night make us shop somewhere else. Like I had said I spend $250 every week on Groceries, but I will take my $13,000 a year and go to another store to buy them mainly because I do NOT want to spend 45 minutes on a little self serve lane made for 12 items or less trying to check out all my groceries. I usually shop at the Hall Rd and Romeo Plank store in Macomb, MI. Thank you for taking the time to read this, and I hope you all do something about the need for at least 1 lane to be open at night. Take care, and God bless.

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    Reviewed April 28, 2019

    I use to shop Walmart online, but not now. Check out the check out below. Order Subtotal $56.52, Walmart Shipping FREE, Technodil shipping $13.99, ShopBargainClub shipping $57.93, GST $6.42, Order Total $134.86 so technically they say free shipping, LOL!!! But the other fees are crazy.

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    Punctuality & Speed

    Reviewed April 28, 2019

    The Wal-Mart store in Silsbee, TX is horrible. They have moved EVERYTHING around and there is no rhyme or reason to their new set up. EVERY TIME I go people are looking for things and complaining they can't find what they are looking for. I can go back a week later and things are moved again. The shelves are empty and the store is SO HOT. Shopping at this store location is miserable! You want people to stay in the store and shop longer? Make it a good experience! People will look around longer if they are not hot and frustrated. Common Sense.

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    Reviewed April 27, 2019

    I placed 2 orders for ladies' clothing items sold directly by Walmart.com (not an outside vendor). For one order they changed the description of the item and sent me the new description with colors that weren’t in the original description!! A similar thing happened with my other order where the original description was very deceiving and I received different colors than I expected to receive. I had not placed a Walmart online order in at least a year and this will be the last time!!

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    Customer ServiceStaff

    Reviewed April 27, 2019

    This use to be one of the best stores but both of the one in Council Bluffs Iowa are the worst. Now I won't buy anything over $50.00 cause if you lose or the receipt turns black or the cheap ink they use they will not return it.. Now I have had experience this and I was also accused of stealing a sound bar. 2 day later I found the receipt. I've sent emails to the manager of the problems I've had with no response from neither of them. My advice is don't buy anything over $50.00.

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    Customer ServiceStaff

    Reviewed April 26, 2019

    I stopped shopping at Walmart, where I would spend hundreds a week because they started harassment customers at the door for their receipt. Now I shop at other stores where they don't harass customers at the door. When I buy something, my transaction ends at the register because now the product is mine. You have no right to stop me to check my receipt, you are not the police, and these people at the door get mad when I don't stop, and frankly, I was hoping they would actually call the cops so I can sue Walmart for harassing customers. They have security cameras, they need to use them and leave customers alone before someone gets fed up and they start getting harassment charges put on them. I am going to be sharing this abuse on social media networks every week to get the word out.

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    Staff

    Reviewed April 25, 2019

    As a current customer my family and I have done business with the #Walmart Chattanooga plaza, Midlothian VA Location store #2808 for the better part of a decade. The company I work for has also made substantial purchases during the holiday seasons for those in needs. After today incident I am sorry to state that the practices of the store has gone to a very low place the racial profiling of the workers is beyond belief and has reached a very disgusting place. I have been singled out not once but twice in the past 6 months by your associates this time I had been belittled embarrassed, and furthermore shamed in front of my family.

    I really hope that this isn't being taught my management to there staff and if so everybody should be fired and the staff started from scratch. I will continue to post everywhere that I can including local media outlets about the practices that are going on at this location in hopes that nobody will ever have to feel or go through what my family was forced to deal with today. I was forced to leave the store and all my groceries behind, while other customers looked on in shock and could not believe what was going on, while another customer intervened and stated she had been shopping there for 19 yrs and had never seen such behavior on behalf of Walmart stuff!

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    Customer ServiceStaff

    Reviewed April 24, 2019

    Yesterday, I stopped by Neighborhood Walmart (1970 S University Blvd Mobile AL 36609) at 6:15 pm for a money order. When I walked into the store I notice one lady (customer) ahead of me and the lights was off at the money center. I asked the other customer was the center open, she stated, “I’m not sure.” I guess, since customers was starting to form up at the money center one of the employees informed us the money center was close. (and walked away) However, one of the cashiers was nice enough to ask us to wait because she already called the manager to come and help us.

    ** the support manager came to the front of the store and it was clear he was not happy that he was called. In front of customers at the register and at the money center, he express some strong facial features (that included him rolling/cutting his eyes at customers) and negative body language. Then he let out a huffing noise that was loud enough for all to hear. Everybody stood in shock or disbelief of his demeanor. One customer even say out loud “Good customer service is dead.” Once, ** enter the money center, he asked an employee in agitated voice “What do they want! I got three pallets in the back.” This was my visit to this neighborhood Walmart. Keep in mind this is the behavior of the manager.

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    Customer Service

    Reviewed April 23, 2019

    Wesley Chapel, Florida store does not care enough about its customers to maintain working bathrooms, so I no longer care enough to shop there. Went to customer service, they had no comment cards. Went to Walmart.com, there's no way to share photos of the barricaded bathrooms, so I'm going to post my photos on as many sites as possible.

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    Customer ServicePrice

    Reviewed April 20, 2019

    Walmart had a promotion for the Apple Watch Series 3 GPS with 199 dollars. It was really attractive so I have decided to purchase one of them. It was 209.55 dollars with taxes. On the 14th of April the sum was taken once. The sum was taken another time the second day, 15th of April and on other time the day later, 16th of April. This I find outrageous and an unfair practice for them to have Monday with no interest. They promised me that on the 19th of April one of the extra charged amounts will be refunded. The other one on the 22nd of April. 19th of April passed and nothing happened. Walmart is yet to respond to what happened with this situation.

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    Verified purchase
    Staff

    Reviewed April 19, 2019

    Well all have to say I'll never going back to that location Miami 8 St 63rd Ave. They never have what I need. They stack same products in different aisle. Not enough staff for the amount of customers. I guess people go there because it's convenient. The staff is so tired that they don't even smile. I don't blame them. In the products departments is hard to find the plastic bags. I could go on but I'm tired. I just came from there and waiting 30 min to self pay. If you go to the other ones you be there forever.

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    Reviewed April 18, 2019

    My order was sent by FedEx SmartPost. What a joke! The tracking number sent to me by Walmart was invalid and there is NO WAY to contact Walmart for help. Last time I'll use the online shopping at Wally World. :(

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 18, 2019

    If there was a 0 for a rating it would be a 0!!! Ordered a trampoline for my 3 kids for an Easter gift on April 2, 2019. Was sent an email advising it would be delivered between the 4th and 8th of April. Plenty of time for Easter! Received another email that they were out of stock and if they could not get it restocked in 3 days the order would be canceled.

    Called on April 8 in the evening as it was not delivered. Their automated system told me the order had been canceled and that I would be transferred to an attendant. Spoke to a nice man who told me not to worry the order had not been canceled and I would receive an email in 24 to 48 hours to confirm my shipment.

    Called on April 10, 2019 as I had not received an email and was told that the shipment had been back ordered and they just received everything and I would have an email telling me my date of delivery. Explaining that this is an Easter gift and I don’t want to disappoint my 3 children. They explained that if I did not have an email by Friday to call them back and they would find out what the problem was.

    Called on April 12, 2019 because guess what no email (I know hey so shocking). Received a very poor experience with this man that should NOT be involved in anything where he has to deal with the public. Without doubt the worst customer service skills ever! So I had asked to speak with a supervisor because this is ridiculous, to which he advised someone would call me within 72 hours. Lo and behold wouldn’t you know it I never got a phone call.

    Called back on April 16 where a lady had more empathy for my predicament and had asked me to hold and she would get her supervisor. I got to speak to the supervisor and he advised he would find out what the issue was and call me back. He asked me to give him that day or the next to call back. Exposing once again my issue on this being an Easter gift and I don’t really want to have 3 disappointed kids Easter Sunday.

    April 17 he did not call me but had the resolution team call me. They advised the order had been shipped and I would have it for Easter Sunday. He advised I should already have an email of which I can track to shipment but it may take 12-24 hours to do that. I did have the email and checked throughout the day on the 17 and on the 18 waited until 36 hours had passed from the email. On the 18 and then called the shipping company. They advised that they did not have the shipment and could not find that tracking number and I should call the place of shipment and confirm with them.

    I simply said okay and called Walmart again and I get the runaround about this shipping and they are going to send it back to the resolution team because they are confused. So I ask if someone will be calling me back to let me know what is going on. I get told, "No just keep checking the tracking number. Because you have been so patient we will give you a $15 e-voucher." I simply said that is adding insult to injury. I have had to make 5 phone calls be lied to, been given the runaround, been chased and have my kids disappointed on Easter Sunday. $15 is not going to make me happy on a $1600 order.

    My tone is worth more than the $15 in this phone call of aggravation. I have been on the phone for 17 minutes to be told to keep checking the tracking number and that my kids won’t have an Easter gift and your solution is $15. I will make sure everyone I know which is a lot, knows how you view customer service. So end result I am still waiting on a trampoline that was going to be delivered by the 8. Walmart does nothing but lie and mislead their customers. Their staff are absolutely useless and insulting to the customers.

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    Reviewed April 17, 2019

    I been ordered my shower curtain lining and never received it. I been checking to see when it will be here. It just keep saying it is out for delivery. When I checked back it said it was sent back to the sender so I never received my order from this company.

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    Customer ServiceOnline & AppStaff

    Reviewed April 17, 2019

    Man this is some kind of crazy. Walmart says there Walmart app is secure and that there is no way to lose your payment info. But something is going on. I realized that I have been being double charged. The app is taking one form of payment and charging it to another. So okay we flipping through cards okay cool. But here is the kicker you charged my credit card and my bank account for the same charge. When I call you to tell you what did you do? Tell me to get with someone in the money center. Then what do they want? Statements from my bank and credit card. Okay cool whatever nothing to hide here. But when I go to the store they are not there to help me. They only work from 6am until 3pm. I do have a job and I work Mon-Fri 7-7 so hmmmm how are we going to make this right? Are you going to fix the issue with your app? Or am I just going to have to delete it and all together stop going to Walmart. Hmmmmm

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    Online & App

    Reviewed April 17, 2019

    While I have my debit card set as my preferred payment method the Walmart app changed my payment to a credit card that I had loaded on there. When paying it showed my debt as the payment method but when the transaction was completed it had charged my credit card instead. This is a complete mess. I thought I was losing my mind. So I tried it again a few days later and I purposely opened up my methods of payments and I chose my debit card. I then scans the QR code and bam it charged my credit card again. Smh something has to be done. I have deleted my credit card from my app just because I am tired of my credit card being charged when I want to use my debit. Why is is so hard Walmart to just keep my preferred payment as chosen? Why is the app glitching like this?

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    Customer ServiceStaff

    Reviewed April 16, 2019

    At Apache Junction, AZ. Buying 4 items. When a line opened up, I slid into the line. Cashier informed me she was closed. While employee was following orders, she couldn’t take a 4 item ring up? Very poor customer service. Banks, the post office, and other businesses do this as well. If you are closing a lime down, fine. But open a new line, replace the cashier with another, etc. Don’t just leave customer standing there. Fortunately, there are plenty of businesses just waiting to ring a customer up. Walmart must have all the business they need. Very sad.

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    Customer ServiceStaff

    Reviewed April 16, 2019

    Not at all thrilled with their online purchasing. I have been trying to order a phone for the last two days, the order goes through then I get an email saying there aren't enough funds in my bank account even though it took the funds out while leaving plenty of leftovers. There is more than enough in my account, I have talked to 3 team members and the issue is still not resolved.

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    Customer ServiceStaff

    Reviewed April 13, 2019

    My 84 year old mom and I have always shopped at a on Indiana store. We picked out everything we wanted. We went through a self check out line. We had to call the girl twice to help. We thought some stuff were scanned too. I put in bags so did my mother. Then we got stopped by a man who jabbed the cart into my stomach. He was not wearing a security uniform and said, “Come with me.” He asked for a young person who started working and another and another. They refused to have me had a witness. They throw everything on the floor, dumped it out of the bags and I had the original receipt of things.

    They had to rescan them and 5 things did not get scanned so he called the police. He did not watch them scan the stuff. They took everything back to customer service. When they came back they gave him two receipts. He did not say he was security and the police came in, read me my rights, threaten to send me to jail and then stuck all receipts in his pocket. When they came back they gave me 4 sacks of stuff on my debit card. I spent 80 dollars and they did not give it to me.

    The police said I cannot take her because you have police dog in the car and I have 7 places to stop but he said I get a summons in the mail. I did not get back what I paid for and told him that I pay for those items. The clerk said the scanner was broke and he said the computer was slow. The witness he took and the clerks text on their computer. I was told by corporate office that they hire plain clothes men to dress like they are shopping and they can follow people everywhere including bathrooms and dressing rooms. According to Indiana law that until you’re out the door it's not streaking. I was told to call corporate to work it out so far they put me off.

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    PriceStaff

    Reviewed April 11, 2019

    Many items at the store have the wrong price marked on the shelf. Always higher at the cash register. Men's department choices and inventory is a joke. Many shelves are minimally stocked in much of the store. Employees say yes, the place is a mess, and nobody in management gives a **.

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    Staff

    Reviewed April 9, 2019

    I got a foreigner named RJ. He couldn't help me out at all and he couldn't understand me until I got upset and he wouldn't transfer me to someone that understood English. This was a $600 order I will not be placing thanks to him and furthermore my online shopping is done. I will never shop online again which I have a few times but thanks for the no help. (I said car parts he kept saying motorcycle.) Really. Ok then a muffler and exhaust costs over $400. I know better. I'm not stupid. Yes I'm upset.

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    Customer ServiceStaff

    Reviewed April 9, 2019

    Just because they say you can pickup in store does not mean the product is available or even will be. They will hold your money for days with 0 intention of delivering. I got an email that apologized for the delay only three hours after ordering. Okay, I thought they must have missed a delivery truck. Estimated that the tires which I sorely needed would be available after 6 that day. Then nothing no email no call.

    The guy who answered at customer service told me that the tires were out of stock and they could not be gotten. (in broken english)I then asked for a set from another manufacturer because I needed them right away. I had to spend 20 minutes on the phone for a senior resolutions specialist to tell me that the guy who didn't speak english I was originally routed to, had canceled my order instead of getting me a set from a different manufacturer that were in stock.

    Now I have to get rides or borrow a car for the next 3-5 days while I wait for my credit to buy tires from someone else. I plan to post this review everywhere I can in order to protect others from the same issue. I have a tire with such a bubble it cannot be driven safely. DO NOT EVER TRUST THIS COMPANY TO CARE ABOUT ITS CUSTOMERS OR ITS CUSTOMER SERVICE. On the off chance that anyone at Walmart cares enough to call they can look up cancelled order number **

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    Customer Service

    Reviewed April 7, 2019

    I purchased a two-pack of Twin Labs Brewers Yeast from Five Star Health on Walmart’s website. The product didn’t taste the same and I didn’t like the change. Walmart’s return page indicated that the item couldn’t be returned to Walmart but that the seller had to be contacted to start the return. I followed instructions for contacting the seller and received a message from Walmart that “someone from [the seller’s] team” would contact me within 24 hours. Days passed with no contact from the seller about the return, so I sent another message to the seller and again received a reply from Walmart that the seller would contact me in 24 hours. It is now 7 days since my initial request and I’ve heard nothing from Five Star. It appears I’ll have to get my credit card company involved to dispute the transaction, an annoyance that Walmart should have been able to prevent.

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    Reviewed April 6, 2019

    When trying to obtain a refund after ordering online from Walmart.com, I've learned that if the item comes from another vendor, you will have to pay a restocking fee and/or shipping costs. Nowhere was this explained at the time of the online ordering. So you will not get a full refund, even though the item is returned in new, unused condition. I consider this a deceptive practice by Walmart and have now stopped ordering from them online. I hope you will do the same. Maybe they will get the message.

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    Customer ServiceStaff

    Reviewed April 6, 2019

    The staff answers the phone, puts you on hold and you wait and wait and wait. They can’t speak well, I can’t understand them and they cannot transcribe information appropriately. The Pharmacist rarely picks up the call when asked. Rude.

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    Staff

    Reviewed April 5, 2019

    On April 4 at around 4pm at 9600 N Metro Pkwy W, I was wrongfully detained by the store worker and the police officer on a false accusation of shoplifting. It turned out that they misinterpreted my actions captured on store camera and thought that I stole a piece of underwear. What I actually did was measure the underwear in store against my own which I brought from home. Is this illegal? I had the same underwear ON ME at the moment when I was detained, how is this possible that I have same underwear as in my pocket, if I stole it? Is it magic or I'm just innocent?

    I bought SEVEN underpants and for some reason "stole" an additional one? Walmart doesn't even have this brand! I am an immigrant and I don't know US sizes yet. Or is this discrimination based on my nationality that I, a law abiding person, was detained? I was searched, camera footage was examined only to find out they were wrong about the accusation. The woman said: "You put underwear in your pocket, DON'T DO THAT". I'm sorry, is this illegal to put my own stuff into my pocket? No, I'll do whatever I want if it's not against the law, period. A law abiding person doesn't constantly have to behave in a way not to raise suspicion in people who can't study camera footage properly before making accusations. Presumption of innocence anyone?

    Then the police officer said: "If you commit a crime, your visa will be revoked". Well, somehow I already knew that, but why do I need to listen to this? Did I do anything wrong? Is there any evidence? No, so why are you telling this to a random person? Why do you give me so much stress out of thin air when I'm just going about my business? Did you know, officer, that if YOU commit a crime, you will go to jail? Oh you knew that? Ok, I'm just telling you this because I want to, lol. Then I was told I was free to go. I got no apology. This is absolutely disgraceful store personnel behaviour.

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    Customer ServicePunctuality & Speed

    Reviewed April 5, 2019

    I ordered two tires from Walmart online. Determining factor over Amazon was two days delivery. 5 days later, the tires showed up and were wrong (size, model, etc). Their solution was two get me replacements in a week. I asked for next day shipping since it was their mistake, which they indicated was not in their authority. I agreed to the replacement, but after called them back to cancel my order. I placed an order from Amazon, will get the tires a day quicker than Walmart, and will save what Walmart called a $5.00 Merchandise Fee. Please don't order online with Walmart. Use Amazon.

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    Customer ServiceStaff

    Reviewed April 4, 2019

    Walmart #406 Dothan AL. I bought a tire for my work through the online website for a "pick up today" item. 4 days later I sent my worker down to get the tire to be told by the first person that the order was canceled. My worker called me and had me on speaker phone. The cancellation number the Walmart was speaking of was a hand written repair order number on the paper I printed out. Once we told him what the number was he argued and eventually went to get his supervisor who was now saying the order was not a pickup today order but instead a ship to store order. At which point we argued and I told my worker to come back to the shop.

    I called the online customer number and was told yes indeed it was a pickup today order. I called and spoke to the store co-manager who began to tell me no it wasn't and he would not release the item until I paid for it. I told him it was already paid for and Walmart took my money. His exact words were "that's your prerogative, you're not getting my tire."

    After work I went down to the Walmart and we started the argument over the tire again at which time they called the online number in front of me and they told the store that it was a pickup today item but since the manager took it upon himself to cancel my order without asking me there was nothing the online people could do. So at this point I was out a tire and my money until it eventually go back into the account. Walmart should be ashamed for their disgusting customer service and lack of social skills. I order regularly for my work and personal but my work and my family have agreed to not shop at Walmart again.

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    Customer ServiceStaff

    Reviewed April 4, 2019

    My wife had purchased our daughter some bras at the Maysville Kentucky Walmart. They did not fit her so we took them back to the Eastgate Ohio store in Cincinnati. After 20 minutes the customer service person told me they were not in her system even though I had the receipt and the UPC code. The next person that came was a hourly manager and she again said they did not carry them so therefore I could not return them. I called the corporate office who in turn called a manager at the Eastgate location and I spoke to a woman named Shannon.

    She said they did not carry the style at this location and therefore would not take the bras back. This whole experience took me over an hour and just a very bad taste in my mouth. I have spent hundreds of dollars every week at this location only to have this much trouble over $9.97 bras and I did have a receipt. I have decided not to give Walmart my business again and they do not care about customer service.

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    Customer ServicePrice

    Reviewed April 4, 2019

    I purchased a 50" Samsung LED TV from Walmart.com on Nov 2016 together with a 4-yr extended warranty. TV lost picture and sound in Feb 2019 and was shipped to Asurion, Walmart's Customer Care team. The repaired TV was returned to me via UPS but unfortunately, it was damaged in transit. Asurion agreed that the TV could not be repaired and offered me a replacement --- but not a Samsung, a Polaroid or a Sceptre.

    I complained that if I wanted a Polaroid or a Sceptre (each selling for a much lower price), I would have bought one. "Too bad" was the answer. I had 48 hours to make a decision. I chose Polaroid with a picture quality substantially inferior to Samsung's. I will never buy any electronic item from Walmart and it's extended warranty is a sham (scam?). To get to this point, I spoke to countless employees and supervisors at Walmart and Asurion.

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    Customer ServiceStaff

    Reviewed April 1, 2019

    I had my wallet stolen by a Walmart employee on March 10, 2019. The wallet was in the trunk of our car and was stolen when my wife went to pickup her online grocery order at our local Walmart. The Walmart employee loaded the groceries in the trunk and stole my wallet. The wallet contained $64 in cash, my driver's license, multiple debit cards, one credit card, and several miscellaneous cards. The credit card was used by the Walmart employee for 4 fraudulent charges before the end of the day. I completed a police report the next day after realizing the wallet was stolen and the local detective had identified the Walmart employee within days. The Walmart employee was apprehended and made a full confession to the theft.

    I went in to the Walmart and asked to speak with someone about being reimbursed for $300 – which included the cash; the cost of the wallet; the cost of a new drivers’ license; the income I’ve lost while I spent time away from work caring for this mess; and the fuel costs to travel back and forth to the police and BMV. Walmart employees told me in person at the store that they could not reimburse me even though the theft was committed by a Walmart employee. I escalated the issue and called Walmart customer service, who then in turn said they would contact the Walmart store manager and Marketing Asset Protection employee. After over a week I finally received word from a manager that the decision was made that I could only be reimbursed for the amount of the original purchase that was made on the day the Walmart employee stole my wallet.

    Walmart, I am not asking for thousands of dollars for the ridiculous move that your employee made. I just want to be reimbursed for the money I’ve had to pay to restore my property and the money I’ve lost during this process. The amount I’ve asked for is very reasonable and due to the fact that I’ve had to continue to spend time dealing with this it should be more. I could go a different route, but I’m simply asking for reimbursement. Make things right, Walmart!

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    Coverage

    Reviewed March 30, 2019

    I visited the Wal-Mart store at 12 Mile and Gratiot in Roseville, Michigan in November of 2018 to purchase a gold chain and crucifix as a Christmas present for my son. At the time of purchase, I inquired whether the gold chain would be replaced/repaired if it broke. The cashier strongly recommended that I purchase a 2-year protection plan on the jewelry items. I took her advice and purchased a protection plan for the chain and the charm.

    The chain broke about 4 months after purchase when my son was pulling off a t-shirt over his head and when I tried to get the chain repaired/replaced, the company, Square Deal, who handles the protection plan advised me that the broken chain would not be covered as the plan only pays for "electrical or mechanical" failure. I learned a valuable lesson that I hope everyone reading this won't have to experience first hand. I don't stand behind companies that don't stand behind their products or the protection plans that they encourage the consumer to purchase.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 29, 2019

    I bought 4 prepaid gift cards totaling $650 from Walmart.com, they arrived 7 days later as scheduled. When I opened the boxes to activate the cards, A label stated that I would have to activate them via email. (Walmart's initial email after the purchase said I didn’t need to activate these cards which takes 6 hours because I didn’t order over 25 cards but whatever.) I click the link via email to activate the cards, it took me to Walmart.com and said they’d be activated within 6 hours. 24 hours later, I try testing a card to see if they are, they’re not. I call Vanilla card company (the company of the card) they say it’s Wal-Mart's fault. (I google Vanilla gift card company’s reviews, and they have a 1 star rating out of 1000s of complaints specifically about not ever having their cards activated or money becomes missing.)

    After the call I contact Walmart stores one by one, after 3 stores I am finally told (after 1 hour of calling around) that my gift card problem could only be taken care of online via email. First of all it’s baffling that I HAVE TO BE THE ONE looking around for help with my purchase. Or Walmart’s process should be more automated. I finally get in touch with Walmart corporate service the next business day and I am told to wait until a resolution with thrift gift card department is completed which will take 24-48 MORE HOURS.

    I finally receive an email after 15 hours stating that Walmart will activate my cards within 48 hours. So now my purchase has been two weeks ago. The cards came in 1 week ago and I still haven’t had my darn cards activated when my son's birthday is in 1 DAY! Why weren’t my cards activated normally? Beats me, according to online reports Walmart has a lot of these problems AND ESPECIALLY WITH VANILLA CARDS. Now my credit card bill is building up interest on a charge which I am not going to pay for until my cards are activated. This is absolute nonsense. AMAZON IS GOING TO BE MY ROUTE FOR GIFT CARD PURCHASES FROM NOW ON.

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    Punctuality & SpeedStaff

    Reviewed March 29, 2019

    Went to Walmart on the day that a new CD was released and it wasn't available on the New Release end cap. Two associates didn't know if or when they would get it in. It never used to be that way. New releases were always in stock on time. Actually, I'm getting more disgusted with the way Walmart DOESN'T keep their shelves stocked. I have waited for weeks or gone to other stores to get the product that I wanted. This store was great when they first opened in my area, but sure has gone downhill. Thinking about doing my shopping in another area.

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    Price

    Reviewed March 28, 2019

    They need to carry more brands on foods and they don't have a large selection on toys for the animals. The prices are reasonable. They are cheaper than pet stores for what they carry. A lot of times some of the shelves are empty on a certain product and most of the time you can't find anyone to ask if they have any in stock.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2019

    On 3/14/19, I used Walmart Pay app to make a purchase for $217.68, $1.11 from my Savings Catcher Wmp shopping card was automatically applied and the remaining balance of $216.57 was charged to my Credit card. On 3/24/19, I made a return for $23.20 & was told by the Manager/Cashier that the system only allows full refund on Gift card even though I had the receipt, items were unopened & it's within the 30 days. Asked for another Manager & got the same response, nothing I can do, system only allows this one option. I told them that this does not make sense, you can put $1.11 in Gift card & the rest back to my credit card... "NOPE... I can't do that." SO I gave another alternative, return the item without using the receipt & apply the refund to my credit card... "NOPE... We can't do that!"

    As a manager of the store, she tells me that's why she doesn't use the Savings Catcher & I can deactivate mine as well. I told her the Savings Catcher is being discontinued either way but that is not the issue here. Asked for the next Manager, thankfully she understood my situation & she offered to put the refund on a Gift card, cashed the Gift card & gave me cash. It was definitely a better choice but not the best! So I present the next refund as it was on a different receipt... Same issue again! Purchase made on 3/23/19 for $188.60 using Walmart Pay, $2.60 in Savings Catcher Wmp Shopping Card, the rest $186.00 charged to my credit card. Tried to return an item for $7.86 and was told by the same exact Manager/Cashier, who has been waiting on me all this time, that I will get $8.33 in Gift card. In the meantime, I had a crying toddler & upset customers in line, so had no choice but to take the Gift card that he offered.

    Several things went wrong here:

    1. It is an unethical practice on Walmart's part to not refund the actual amount charged to a customer's credit card where original valid receipt is provided, item is not used or opened & it's within the return timelines. So wrong in many ways!

    2. 2 of the Managers failed to understand what I was trying to do & to empathize with my situation. They made me look & feel like I was being a difficult customer & demanding things without a reason. They also did not provide any alternatives, "Ma'am, there is nothing I can do, this is what the system is telling us!"... like a robot!

    3. The 3rd Manager did understand my situation & empathized but all 3 Managers failed to apologize for my inconvenience or time and made it look like I was at fault and they were going above and beyond... NOT!

    4. The Mgr/Cashier was taking so long to process the 2nd refund when just a minute ago he did the exact same type of refund for me. He again acted like he didn't know what to do. Because of a crying child and other customers in line, I was forced to accept a Gift card... so not nice of them!

    5. Your Managers shouldn't be telling that an app like Savings Catcher that the company promotes so much shouldn't be used & how to deactivate it... Their own employees have no faith in the new features they roll out!

    6. I took my time to email the corporate and this is what they replied: "We apologize for any inconvenience you may have experienced and want to assure you that we are committed to providing a quality shopping experience. Store management does have discretion on these issues and their decision is considered final. If you have any further questions regarding this issue, please visit with the management team at the Store. Thank you for contacting Walmart where we are always happy to help."

    Do they acknowledge to any wrongdoing... NO! Do they state they will address my situation with the store... NO! Would I now go back to the store and address this with another manager... NO! Do I believe them when they say they are always happy to help... NO! Due to situations like these they lose loyal customers and who needs them when I have Amazon Prime and can get everything delivered to my doorsteps for FREE!

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    Reviewed March 27, 2019

    I purchased a battery from Walmart. The instructions say to charge battery so I did. The battery never charged. I tried to return it with receipt. They said, "No. It's used." Wow. I tried to argue but it's pointless!!!

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    Price

    Reviewed March 26, 2019

    There are times that Walmart can be really overpacked in check out the same as other retailers. Overall pricing is really good on many items. There are certain things that I purchase from there such as cleaning products and they have an excellent price on them. Do not care for the vegetables but that is strictly my opinion. If you are on a budget, this is the place to go.

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    Customer Service

    Reviewed March 24, 2019

    I purchased a microwave from the Walmart in Neptune NJ. I took home, open the box. There was no paperwork. I figured it was just left out so I hooked it up and it didnt work. So I looked inside and noticed it was dirty. So I called the Walmart at 9 at night and no answer. So I called back in the morning and was told they dont answer the phone after 8 at night and I was told by Corp to bring it back to the store. So I did and when I got there I proceeded to tell what happened. They at the box and the microwave and said the microwave in the box was purchased in 2016 and I purchased the box the NJ night before at that Walmart and since the microwave was purchased I at that store I must put a bad microwave in the box.

    I explained to to manager on duty that it came out of the box like that. She proceeded to explain to that I was not getting my money back or a new microwave and I was out the money for it and not her problem. So I called Corp and spoke with a supervisor who proceed to explain to it is not his problem and I am out the mlm money paid for the microwave and after being talked to like I was an idiot I asking why their customer service is so bad and I am the customer service it told me that my job is nothing their job at Walmart. I told I work for multi-million dollar company and if I was spoke to like that I would of been fired and after a few words were exchanged I hang up and then for about 10 to 15 min I kept getting calls from Walmart customer service and they hanging up when I answered. So my advice to people is dont even bother with calling Corp. They are just as bad as the stores are.

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    Staff

    Reviewed March 24, 2019

    We have been using WM for years, but product selections has drastically reduced. Many items we bought regularly are no longer carried and no real reason, I assume they are not making enough money fast enough. Lipton ice tea mixes, 10 to pack reduced from 8 flavors to 2 or 3; the produce fruit seems to go bad faster lately; an orange drink called SPARK is no longer carried to name a few specifics. Also, they constantly seem to change the locations of products, and the most legendary creature known is a Wal-Mart manager. You can see a yellow coat cluster sometimes, all babbling over their self importance, but don't ask a question, they hate that. I think they are promoting all their cashiers to manager, so good luck. They love you doing self checkout, fewer people to interact with, and oh man if you get produce with no UOC code, you are just stuck.

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    PriceStaff

    Reviewed March 23, 2019

    Is always crowded, Employees watch as you stretch to reach products while customer help! As well as block the aisle with no apologies!! If not for pricing and being the only store that carries my water etc. worst ever Walmart I have ever shopped in my life!! 57 yrs old

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    Customer Service

    Reviewed March 22, 2019

    The Walmart store in Skokie Illinois has THE WORST telephone service. When I call the operators almost never pick up the phone. On the rare occasions when they do, they put me on an endless hold. I have called the customer service line repeatedly but they don't care.

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    Customer ServiceStaffReliability

    Reviewed March 21, 2019

    This is for Walmart in general because I couldn't find just for Walmart to leave a review. I have a Walmart money Mastercard debit card that I use for online purchases that I've had for probably 12 years which I love. Every time I order from Walmart.com and have to return something because it's defective to the store they say I have to take a refund back to the debit card.

    Walmart policy on refunds to prepaid debit cards states online that if funds are available they can give you cash. My returns have been $100 and $167. But the employees at the store say the policy is that all refunds go back to form of purchase. I try to tell them and even show them their online policy and they look at me like I'm the one that doesn't know what I'm talking about and say, "That's how we do it." One employee tried to put my refund on a Walmart giftcard saying I didn't have a receipt. You know a paper receipt. I told her, "You don't get a paper receipt with a online order that's why I had the email order confirmation." I mean that's what I've had to deal with.

    When I returned the item that was $100 the person in front of me got a check cashed for over $3000. So customer service wants to say they can't refund $100? It's ridiculous for them to hold your money that long because when I have returned stuff to Amazon I get refunded back to my card the next day after I send them the tracking number where the item is being sent back. If you return on Saturday or Sunday then it's 5-6-7 days before you get your money back from Walmart. Every time I try to email customer service I'm replied back to by someone who obviously doesn't understand English very good so that's useless. Even calling them you can't understand the person half the time on the other end and I'm not trying to be disrespectful to anyone.

    Walmart puts that clause if funds available so they can make you think you can get cash back especially on a smaller return but hold your money as long as possible to collect interest off of it is all I can figure out. A prepaid debit card is like using cash. Not like a credit card where you make payments every month. Which I know most people know that but obviously not all. I have dealt with several businesses on refunds because I do a lot of online shopping and none have ever held my money that long for a prepaid debit card like Walmart does. So if you need to order something from Walmart.com or buy in store and use a prepaid debit card don't expect your refund in a timely manner no matter how small the refund is if you have to return the item. Walmart employees do not know how to do their job because they don't know their policies or either their policies they post online is just a lie.

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    Punctuality & Speed

    Reviewed March 20, 2019

    I'm so pleased with the whole ordering process and delivery. Walmart provides such easy ordering, problem resolutions and quick delivery system. I order for three different addresses and I'll choose Walmart every time! I'm so thrilled I don't have to be forced to go with other, less efficient and dishonest, companies.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 20, 2019

    Self-Checkout issues at Wal-Mart are almost always a problem. There is always is some issue - but I had no other option. Today's visit took me at least 20-25 minutes to check out with 3 items. A manager had to be called to override something on the order and 18 minutes later he did not show up. I had to use my cell phone to call the store to get someone to get me through the self-checkout. No apologies or acknowledgment from manager until I confronted him and he responded with an excuse rather than a true apology. Completely ridiculous. I called corporate and complained and I felt like I was going through the motions of the story and I wondered why I even bothered telling them. Lot's of places for me to shop - I don't need this!

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    Customer ServicePriceStaff

    Reviewed March 20, 2019

    I just called customer care there and I just wanted to find out which company they used to deliver my package... Which actually had not been delivered, they just say it did. I had to call customer care (it should be "customer i-dont-give-a-**") THREE times to get thru, then I was put in their queue and the recording said average wait time was under a min. After 4 minutes, it hung up on me. That's it, just hung up. Prices are ok, customer service is bottom of the barrel. If you actually do ever reach an actual real person, it's nothing short of a miracle. Proceed with great caution.

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    Customer ServiceStaff

    Reviewed March 19, 2019

    I decided to place an order online for a 245$ bed frame online. Received the order wrong size. Ordered Cali king received a queen. Had a horrible time sending the items back. Finally managed to get someone on the line that semi spoke English and could understand it. She sent me a shipping label. Told me someone would be here eventually to get it. I just needed to hang around all weekend till someone came or got in touch??? Finally that was on Friday FedEx arrived to pick it up Sunday picked it up and took it with them. Then they arrived to pick it up again 3 more days in a row to the same bed because the person scheduled 3 pick ups for that one bed.

    Husband got home went to put the bed up. The thing is broken in half so I have to call AGAIN and do the whole thing again. Same issues no one speaks English and I dont mean these people have a strong accent. I mean they are speaking part English part something else. Mind you I am not one of those people who get mad about an accent at all but seriously these people cannot only not speak it well they do not understand it either...they basically seem to read a script and they cannot help you or answer any questions. I was told by 3 different females on 3 different calls that basically took up my whole day, that I would receive an email with a shipping label that has been 4 days ago and I still have no shipping label. They havent taken the charge off my card. No one has contacted me about picking this mess up. This has turned into a nightmare!!

    I can assure you when I finally get this taken care of I WILL NOT be doing ANYMORE walmart.com shopping. Ever. In 40 years of life I have never had such a horrible shopping online or phone customer service experience! This is ridiculous! Someone needs to fix these issues because I KNOW I am not the only one having this kind of time consuming upsetting stressful encounters with these people who have no idea what they are doing!

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    PriceStaff

    Reviewed March 19, 2019

    I recently ordered an aluminum trailer hitch through their Marketplace. Of course they came up with the best price....the hitch was not new, it is a re-pack, secondly they substituted a steel hitch for the aluminum I ordered. How can you missed this? It's 3X heavier so freight is out of line, the part numbers are different. The cost for a steel hitch is significantly less than the aluminum yet they collected the high price. I've ordered products from Amazon since 2001, thousands of them! I've had one problem. I've ordered products from Wal-Mart marketplace 3X and all 3 times there were issues this one being the worst. It's angering to know they can rip people off and still stay in business.

    Don H

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    Punctuality & Speed

    Reviewed March 18, 2019

    The Walmart I shop is a small to medium size store. I like to be able to shop quickly. Lately our store has relocated several types of items. I can't tell the revamping has improved the organization and it has definitely made shopping more of a hassle. The new self-checkout has not helped me because I usually buy something that has the bar code changed and the new one doesn't always work. There are fewer checkers to facilitate check out.

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    Price

    Reviewed March 17, 2019

    Bugdet friendly low-quality generic items. If I'm in a rush and don't really care I will shop there. For example deodorant, underwear, wrapping paper. The quality of the product is just not there. Even in the food section I cannot expect the fresh food to last for more than a day. Having said that. The price of the food is Great for students or anyone on a fixed income.

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    Customer Service

    Reviewed March 16, 2019

    I placed an order through Walmart. Ordered 5 items, received 3 of the 5 items. Apparently Walmart "subs" out orders with other companies. If those companies fail to deliver, it is your problem to get your money back. Two weeks and still trying to figure out whom to call to get products not delivered or a refund. Will probably need to call my bank. This is fraud.

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    Price

    Reviewed March 16, 2019

    Walmart is where I used to do all my grocery shopping, NOT any longer! Their quality, selection and prices have gone through the roof! Folks on very fixed incomes used to be able to get a good price and product at Walmart Superstore but those days are gone forever, sad to say. I am a disabled senior and can't afford to shop just about all grocery stores, most retail stores in general. The CEOs, when in enough money for you enough? How about helping this country's older generations who helped you get to where you are today. Please help us all instead of your bottom line. Thanks.

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    Price

    Reviewed March 15, 2019

    The following is an excerpt of an email received from Walmart concerning their "Savings Catcher Program": "What we've learned through Savings Catcher is that our efforts to lower prices upfront on thousands of items across our stores is working. Walmart's prices win most often when you submit your receipts, which tells us that the program's intent has been met. That's why we have decided to discontinue the Savings Catcher receipt submission, effective May 14, 2019."

    Well, this is just a ruse to no longer need to keep prices competitive. I'll be willing to bet that prices on name brands will rise immediately after the program ends. It's a shame that they can pretend that they always have lower prices. If this was the case, I would not have collected over $200 from this program in a 19 month period. Walmart: you're becoming more deceptive than Amazon and I promise you, this deception will eventually bite you in the **!!!

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    Price

    Reviewed March 15, 2019

    Price are reasonable and they have a large selections which make shopping easy. They never have enough cashiers on duty. Stopping to get grocery take about 30 minutes to shop but can take as long as an hour to make it through a check-out lane.

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    Customer Service

    Reviewed March 14, 2019

    Beware!! There is no point in submitting your review on Walmart.ca They will not post it unless the review is very positive and pleasant for them. They discard any Negative reviews citing some reasons like: was written lacking personal experience, mentions shipping complaints, contains inappropriate content, is vague or needs more detail. They could find one of these reasons in any negative review, hence it will never be posted. What a great Customer Service!!

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    PriceStaff

    Reviewed March 13, 2019

    I bought some chicken wings from the deli and I had an adverse reaction to the drugs that they gave me at the doctor's visit before I went to Walmart. I must have put the bag of chicken wings down cause of the pain that I had. When the pain went away I look for the chicken wings but could not find them. So I went to the store manager and try to tell him of my ordeal and he didn't want to listen to me and had me arrested and cost me $170.00 for $5.98 chicken wings that I offer to pay three times to the store manager. So customers be careful. Don't go if you take medication. This might happen to you too.

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    Customer Service

    Reviewed March 13, 2019

    I ordered a 2 tier cake for my grandchild's 1st bday & the evening I was supposed to get it I called to double check & they had no clue what I was talking about. So I had to take my receipt and copy of order form to them. In Feb. I also got a 2 tiered cake & that cake was incorrect. I order a big cake from here at least 6 times in the last 12 months. This is bad.

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    Reviewed March 13, 2019

    I am more than frustrated with Walmart Supercenter Store #1515. I live near this location, maybe 10 minutes away. I will check website for a product and see it's either in stock or limited quantity available. Yet when I arrive at this location 10 minutes later after checking website there are no items on shelves. Funny thing is I can order online for free same day pick up at store and the item is available. How is that? I believe you are purposely not stocking shelves so people order online and when doing that there is a minimum purchase amount that people have to spend in order to pick up item in store. That's ridiculous and for these reasons I will NOT be frequenting your store anymore nor order online from Walmart. You will never be on the same playing field as Amazon and I'm sure there are other customers who are outraged at what you are doing.

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    Staff

    Reviewed March 11, 2019

    Yesterday I made a purchase at the Maricopa, AZ Walmart while on my way home, (3 hours away - there is no Walmart in the rural town where I live). Today I realized that a $12.88 pair of shoes I purchased was not in the bag. I even specifically asked the cashier if I had gotten everything he had bagged, to which he replied, "Yes!" Today, I called the store, gave the woman I spoke to the number on the receipt and they verified that the shoes had been written in the book as being left behind. I asked if they could send me a refund and I was told, "No" that I would have to go to the store to get it or the shoes. I explained that I lived 3 hours away and I was not going to drive 6 hours round trip to do so. She said, there was nothing they could do to help me. Ridiculous! Signed: One very UNHAPPY Customer!

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    Reviewed March 11, 2019

    I bought 1 router in July and within 90 days, that router stopped working. It was called Trendnet router, and when I tried to return it, they told me it was past 90 days. Since it was only $20, I just bought another one. This one was called Tenda AC18 in November. The 90 days passed 2 weeks ago, and it just stopped working. This one I paid $90. It seems like any router I buy from Walmart only lasts just a little past their return policy.

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    Wendy increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with Wal-Mart, Wendy increased their star rating on July 8, 2019.

    Updated review: July 8, 2019

    I have to say they have changed I get all my over the counter items prices on some items are half what I would pay at other storesll. Love candles have to be careful they improved with a foam lined bag but that happened 2 times. Have had broken ones could still use 1 I couldn’t. I did send email no response that’s my one complaint. My orders much easier to place changed checkout delivery time great. Just felt I needed to let u know much better be careful ordering anything glass. Box I think happens in shipping carriers might drop once a hole in box. I had to give them credit been very good service toys can be expensive online though my nieces son and roblox happy that was not around when my kids were growing up. For action figures there can be a ten or more dollars cost than other stores that’s the only thing I watch for. Everything else that I have bought good deals and 2 day delivery so it has come a long way for me. I forgot to upgrade my review

    Original Review: March 10, 2019

    Only have used Walmart two times. This last one I needed cat food then other things for free shipping. I always shop at Amazon but saved five dollars woopie not. Go to checkout. Purchased then it shows not in stock. I needed cat food so I cancelled whole order. Think I’m done not saying I only cancelled cat food and a candle. Called service. They cancelled then an email when products are coming. Called again. Today saw the box. You know the word I used then sent a letter. Now another email the cat food and candle coming.

    Amazon I did my grandson's nursery not one problem. Plus orders every week never made one mistake. This taught me saving a few dollars has given me such stress and they should pick it up. Never dealt with a store like this. I cancelled the moment saw no cat food. I hate lies. That was the biggest rule I raised my kids with all adults now. What happens to handicapped people who can’t get to store or the elderly? They're at their mercy. This should be looked into and I will report this to the people that look into this. Spent $46 so it’s not the money. It’s the treatment. How they treat their online customers. Amazon only now seems small but it’s the principle worked in sales and if we treated a customer in this way fired.

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    Punctuality & Speed

    Reviewed March 10, 2019

    I normally buy and like the Walmart brand of Great Value Sweet Tea. But here of late had has been tasting very stale, it actually been having May 5th of this year for expiration dates as also May 12th on the dates. My daughter even said it tasted funny to her. Like I said I normally buy the Great Value sweet tea throughout the year about two or three gallons a week but for some reason the last two weeks they have been tasting very badly. Today's date is March 9th 2019.

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    Customer ServiceStaff

    Reviewed March 9, 2019

    Hello, The evening of March 8, 2019 I went to Walmart at 1360 Center Drive in Medford, Oregon 97501, to do some shopping. I lost my car keys. I went around looking for them, asking lost and found etc. A male ** security guard was very rude during this process. I ignored it of course. I called AAA and they opened my car and I found the lost keys where I had dropped them, on the floor. I went and did my shopping. For those that don't know, this particular Walmart is like a police state in the evening where security guards stop people of all ages, races and genders, including whole families, and they search them while checking their receipts.

    As I approached the door they did this to me, the same ** kid but now he was with an older ** male. The ** kid who had been so rude before seemed quiet as the old man pet my dog, I am disabled and allowed a dog, he mentioned how easy it would be to kill my dog. He did this right out of the blue. These are the people Walmart has harassing customers as they shop. My other dog was murdered in Ashland, Oregon last summer, I now wonder if it wasn't some sick demented rent-a-cop that did it.

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    Customer ServiceOnline & AppStaff

    Reviewed March 8, 2019

    Found a laptop for a fair price on Walmart’s website, places an order for it on a Monday (along with Microsoft office and a protection plan). The website indicated that I would be able to pick it up on Wednesday. Wednesday morning I receive an email stating that my order has been cancelled with zero explanation as to why. So I reached out to customer service and was told that it was due to my card not passing their security parameters, and that this was decided from an interaction with my bank. Called my bank and verified that there was absolutely no record of my bank flagging the purchase as fraudulent or for insufficient funds, or over my daily spending limit.

    My bank also had zero record of any communication with Walmart.com other than my statement which should Walmart taking the money, and then crediting it back to my account. So the customer service representative at my bank had me make the purchase again, while on the phone with them to again verify that nothing was wrong on my end. Transaction went through without any concerns raised by the bank. So, I wait and continue to check the status of my new order, which says I can pick it up on Saturday, and for two days it continues to say “processing”. It is now Friday, and I received a call this morning from Walmart.com’s financial department asking me to verify that I made the purchase, which I did. Woman on the phone said I was all set and She marked the purchase as authorized.

    Now, I have received an email that says my purchase is “delayed” but gives zero indication of when I will be able to pick it up. Checked my account on Walmart.com and it still says “processing” and that I can pick up Saturday. The hassle it has taken to buy from them will discourage me from ever buying from their website again.

    To add to this, I also received a gift this past Christmas that had been purchased through Walmart.com, an Instant Pot. The purchaser did not open the box, simply wrapped it and gifted it to me. When I went to open the box, I found that the Instant Pot box inside was warped, I later learned that this was because the item had been used and put back into the box incorrectly. When I removed it from the instant pot box there were food remnants still on it. Needless to say, continued disappointing experiences with Walmart.com will likely leave me not utilizing this service.

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    Profile pic of the author.
    Customer ServiceContract & Terms

    Reviewed March 8, 2019

    Was circled like a shark when was trying to check out. I was a Walmart cashier for 5 years and left on my own terms. I have no legal problem in past or present or anything that they could use to justify this behavior. I could only be based on arrogance or ignorance and neither is a justification. Customer service people need to use their cameras and monitoring equipment (or learn how). And stop abusing customers.

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    Customer Service

    Reviewed March 8, 2019

    I will never buy any electronics from Walmart that I would normally purchase an on a warranty. The laptop I've been trying to get a shipping label to send is the laptop I purchased for 3 months now. They keep saying they emailed it but even after checking spam/trash folders for weeks it never comes. I had them mail it and it never came in the mail. I have called countless time, sent a dozen emails, gave them 2 email addresses and still don't have a shipping label. They say it comes from Asurion which I received emails from them before for a claim on my cell phone so why wouldn't I receive it now. Keep in mind my warranty ends in March and I've been going through this since Dec. Customer Service responses are scripted and not helpful at all. You get what you pay for, lesson learned I rather pay a few more dollars at another store to avoid.

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    Punctuality & Speed

    Reviewed March 8, 2019

    I wanted to buy a small trampoline for my granddaughter's birthday and chose to buy it from Walmart because they said they could have it delivered by a certain date. When they started processing the order, they said it would be delivered by 3/8. However, they stated the shipping date was 3/7. I called to question this two times in the week before 3/8 to make sure the order was not delayed, including on 3/7. Customer Care told me not to worry, their records showed it was still being delivered by 2 pm on 3/8. On the night of 3/7, the delivery date was changed to 3/13. They knew it would not be on time and mislead me. Now I have no gift for my 5 yr old granddaughter. Thanks, Walmart! I will shop at Amazon from now on.

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    Reviewed March 8, 2019

    I ordered an Arcade1Up game with riser. They shipped me half the order then had the nerve to tell me they'll refund my order and I can wait for another one days after my event. I ordered online because I thought it was convenient. I could have just went to the store to purchase. Very disappointed.

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    Reviewed March 7, 2019

    Ordered an item online and when I went to return it to my local Walmart they said they could not process the return because the item came from a third party. They said that I would have to deal with the third party directly. I PURCHASED FROM WALMART, WHY CANNOT I RETURN TO THEM?? The explanation was that they are like Amazon and sell through other merchants, Who knew? I was not aware that Walmart thought they were Amazon. Conclusion, DO NOT PURCHASE ONLINE FROM WALMART!! They are not upfront about their return policy.

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    Customer Service

    Reviewed March 7, 2019

    I have never bought anything before at Walmart and after searching online for a filing cabinet, Walmart had what I was looking for so I took a chance. I had to take a taxi to pick up this 70 lbs item with no help and drag it into my house. Two days to put this item together only to find out I was missing a screw in the side panel of "L". It is hard to explain, but the side panel has the sliding mechanism and comes in the box as one complete panel with the items already attached. A screw was missing from there.

    After numerous attempts to deal with Walmart and their customer service department and them promising continually to call me back and never once in the six times I called Walmart did they return the promised phone calls. Finally, I got an answer. Just send it back. So for the person without a car and having to hall a 70 lbs item have to disassemble this item to then pay for another taxi to take it back to the pick up to have the item returned. Walmart I hate to tell you this, but that is not, NOT customer service. Why could they not just have shipped the screw to me is beyond me. I will never again order anything from Walmart. It is just too much aggravation when things go wrong.

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    Verified purchase
    Staff

    Reviewed March 7, 2019

    Wal-Mart online purchase is ridiculous taking poor people money. I order 3 items. 2 rubber wood multiple size bed with storage with book case attached. Also I ordered a morris mission style sleep sitter sofa. The total of 1,920.19 asked for a refund because they gave me two different dates. One was on february 27, 2019 and the other was on march 4, 2019. Last one was march 6, 2019 and fedex assured me they had never gotten anything from Wal-Mart. No barcodes was found for all three items. Now my refund is 1,423. Not at all my total refund of 1,920.19. THEY SAID THEY TAKING OUT FEES FOR SHIPPING AND SERVICES. SOMETHING I NEVER GOT AND ALL THEIR FAULT. They are ripping poor people off. They are wrong as two left feet shoes really.

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    Customer ServiceStaff

    Reviewed March 3, 2019

    This is the Walmart on Ingram in Fresno CA. For the second time I arrived to find no carts. Had to get my own and it didn't work like most of them don't. Then there's no frozen vegetables. Many of the shelves are empty or partially empty. This started happening when they started their pick up program. I was told there weren't enough people to keep the shelves stocked. Well, this is a management problem. Don't blame the low paid hard working floor people The Waltons need to quit padding their pockets and realize that customers are where that money comes from. I'll be looking for alternatives. I'll pay a little more to get what I want and feel like I count to the management. PS a retired will be going to the manager of this story since he won't answer his phone.

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    Customer ServiceStaff

    Reviewed March 3, 2019

    The uncomfortable situation of racism occurred March 2, 2019 at 9pm at the Walmart store located at 8500 Golf Road in Niles IL. The customer service representative and the management were racist toward my child. Then after I made a complaint instead of apologizing and just fixing the situation the management ** and ** continued to justify the racism. ** even went as far as to tell me how I was feeling was wrong. The staff and management at the Golf Road location needs to be retrained.

    The entire situation made me extremely uncomfortable and ** and ** continuously tried to justify racism. The first excuse was that they ask everyone for an ID for a money order. The second excuse was that all money orders over 1000 needs an ID (but my money order was 170.62). The third justification was that I did not understand what was occurring. And finally the final excuse was anyone under 18 has to show ID. Then after I said my child is under 18, they stuck with that excuse. Next, I said I understand that but that needs to be explained to customers, the management tried to dismiss my concern. Also, they followed us out of the store.

    I feel like ** people aren't welcomed at that particular Walmart and that is not ok. I also requested to leave my name and number for the district manager to call me on Monday and ** said no. I have been dealing with issues at this store for 4 years. A large corporation like Walmart should not have so much racism and no plan to rectify the situation. I feel like as long as companies and systems train ** people to be racist, they feel as if they can ignore concerns and continue inappropriate practices. I guess by sending ** (a ** manager) over to tell me that they were not being racist made their behavior ok. PLEASE NOTE GOING FORWARD: that makes the situation worse. Just as I stated in the store, they would not have asked any ** person in America for an ID for a money order!

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    Reviewed March 1, 2019

    Went to Walmart today and after checking myself out (since there was only one checker) I had to wait in line to exit the store as the new security greeter had to scan all items in each person's basket and compare it to the receipt. Why not just have checkers and have a secure entrance and exit. Instead telling people the shoplifting is too high. Walmart created their own problem getting rid of the checkers. TIME TO SHOP ELSEWHERE!!!!

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    Price

    Reviewed March 1, 2019

    Been shopping at Walmart forever! Prices have jumped sky high now. Will consider looking at other opinions like Amazon. When your done checking out at Walmart and they check you at the door. They have a new policy now on checking people out and it takes forever. The line was so long to get out the door. If they're gonna do that they need more people at the door to check people's carts.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 25, 2019

    So why am I giving this visit a 1? Well here are the facts of my visit. I was walking through the store and the Fisher Price Piano Gym was advertised as $40.00 instead of the regular price $49.88. I go to the cashier and the young man was very helpful, but the customer service manager did not provide me a satisfactory answer as to why the play gym was rung up as $49.88 instead of the $40.00. I provided her the picture that I took of the in-store advertisement, asking why it was not priced as $40 in the picture I provided. She said that the price was only available for Feb. 23, 2019. However, it is not stated anywhere in the picture or the advertisement that the price was ONLY for Feb. 23, 2019. She said she could not honor the $40 advertisement despite my questions. I also believe it was management's fault for not removing the advertisement IF the $40 price tag is ONLY for that certain date.

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    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2019

    I have been shopping at the Walmart on Sardis Church Rd now for a little over a year. It's a 24 hour WM, so I shop there religiously after my late shift. I was absolutely appalled by what is happening at this store. I engaged one of the minority employees and asked, "Why are all the late night employees ** and the day shift **?" And the employee mentioned that because there is a racist culture in this store. She also told me that nearly ALL the management at the store is ** and that all the employees advancing career wise are also **. How can this be allowed to happen at Walmart? And it is blatant and in your face. There needs to be a petition on this and I will take this further to their corporate office. THIS IS WRONG!!!!

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    Reviewed Feb. 19, 2019

    When I go to Walmart it feels like I'm shopping at a closeout store. The items seem to be low quality. Almost everything I have purchased from there is no longer serviceable after a year or two. I guess there is a lot to the old saying "You get what you pay for".

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    Price

    Reviewed Feb. 19, 2019

    The store is too large and it seems that all the good products are being replaced with their brands. I will say however the price difference it good between their brand and the good stuff. As for the large store, it's a half hour just to get there for one or two items. I am an old guy and don't need all that exercise.

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    Reviewed Feb. 19, 2019

    Sometimes there's not enough cashier or they're too old or fragile to pick up some of the items. And you have to watch the expiration day because they have old stock. Also I noticed sometimes they'll have a item on sale and they'll have another product in that place that's not on sale and you find out when you get to the cashier. Then they tell it's not what's on sale. Also I've found a lot of the shelves empty in the food section. Clothing on sale will be XXL or even XXXL.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 19, 2019

    While I have never been a fan of Walmart, the two Walmarts in close proximity to my home are absolutely horrible. Thank goodness Dollar Tree stores are popping up everywhere and while they may be a few pennies more than across the street at Walmart on a few items it's definitely worth going there and paying that few cents as opposed to going into a store with the absolute worst customer service, the worst selection of products, the worst set of rude people I have ever run across in my world travels, and the list goes on.

    The majority of their checkouts are self-checkouts and the one person that monitors upwards of ten self checkout units is absolutely useless. I used to use their pharmacy but when you can't get anything nice out of their so-called pharmacists and techs, especially if you are sick, it simply isn't worth the money saved. I have moved it to a different pharmacy and while I pay a higher price on co-pays or drugs that are not covered it's well worth it for the customer service experience alone.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Some of the people really know what they're doing. When you ask them questions they do their best to answer them. I haven't heard the words, "This isn't my department." Most the time the store is clean. And you can sometimes find what you are looking for.

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    Reviewed Feb. 19, 2019

    I was just there, I don't like paying to get a check cashed. Plus I am legally blind sometimes. I come by myself, which I need help. I like Walmart very good. Especially when I can get help in assisting me. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Shopping at Walmart online or in-person provides a top-notched interaction with the latest and best technology available. Lacking in customer service until a problem escalates to upper management. Ask an employee where something is located; he doesn’t know. I ordered generic ** in a grocery pick up order, they substituted ** an entirely different product from the one I ordered. For Savings Catcher they only accept receipts from Walmart Pay. However, shopping via the grocery app does not allow Walmart Pay. My Hundreds of dollars in groceries now are ineligible for a program that I really like.

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    Customer ServicePrice

    Reviewed Feb. 19, 2019

    I wanted to purchase a desk chair at Christmas time. I saw an employee passing by me and I said, “I don't know where I can find the price for this chair.” His response was, "I don't know either" and walked away. Recently I wanted to paint a small bathroom. I went to Walmart for paint. I tried for 20 minutes to get someone to help me to mix the paint. Finally I went up to customer service and threatened that I would go behind there and mix it myself. I still had to wait another 10 minutes. What a joke. Maybe they should try restocking things as well. Recently as well I wanted to buy a tube of nail glue. It cost a dollar ninety-eight. It was locked up. I knew I would just have to go elsewhere to buy it because you were never going to get anyone from Walmart to come unlock the nail glue. What a joke.

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    Price

    Reviewed Feb. 19, 2019

    Since I am handicapped I appreciate the fact that I can order merchandise online and receive the product in three days. The price of the item was reasonable in relation to other website prices.

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    Staff

    Reviewed Feb. 19, 2019

    I filled up my cart in December and when I went to checkout there was not 1 cashier working. The only way to checkout was at the self-checkout. The store was super crowded and the wait for self-checkout was long. Once I began to check out, the register repeatedly froze. There was only one attendant to help the dozens of shoppers. The very calm and pleasant attendant repeatedly tried to help all the customers. Many of my items could not be scanned because they were produce and required help from the attendant. Additional items bar codes would not scan. The attendant explained that several of the checkout registers were problematic particularly the one I was using.

    It took me an hour from start to finish to check out. So not only was there NO CASHIERS but the self-checkout registers were known to be problematic. Then when I went to leave, there was only one doorway opened as they closed the other doorways at night. My car was parked closest to the doorway that was closed. The parking lot was NOT well lit as several parking lights were off. There was no security outside. The experience was terrible and I have not returned to shop at Walmart since. I cannot imagine with how busy the store was over the December Holiday season that Walmart could not afford to properly staff a busy store. Closing all manned cashier registers at night is a horrible practice and is not customer focused.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    EVERY time I go to Walmart when I go to check out there is only 1 or 2 registers open no matter how long the lines are. During the Christmas season I've seen lines with 20 to 25 people waiting in it while managers and other employees stand around talking. Last time I needed assistance in the sporting goods area I waited 20 minutes while continually asking employees to get someone to wait on me. In short what good is it to have low prices if your customer service is so bad that people would rather spend more at another store just to get good service?

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    Customer Service

    Reviewed Feb. 19, 2019

    The WalMart on Chef Menteur is the WORSE EXPERIENCE EVER!!! The WalMarts in Metairie and Kenner YOU are NOT subjected to holding on the receipt and have it checked, very annoying. If the THEFT rate that high close the BS store down... cause it's Ghetto, Rude, Extremely Poor Customer Service, Long Lines, no self check out!!! Bye to that location. Oh, that right they need the Louisiana Tax Incentives!!!

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2019

    I don't like going to the store. I know what I want and it takes a lot of time to go through the store to get everything I need. The lines are outrageous. Frozen food is almost completely thawed out by the time one gets through the line. The store is understaffed by people that move slowly and don't care how long anyone has to wait. It's like going to the post office!

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    The customer service is terrible at WalMart! There are a few exceptions, but for the most part, the employees are there just to draw a paycheck. They do not care how they look, how they act and have no respect for the customer; who the last time I checked... pay their salary. It is a shame that corporate America is putting the Mom and Pop stores out of business.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    I am disabled & have problems walking! I asked a cluster of talking employees talking in electronics a question & was referred to an employee, a long distance away, who had the same type of pricing equipment, to answer my questions! The crowd of employees laughed at me & my fiancé & myself were extremely upset.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 19, 2019

    I really like Walmart. The customer service, prices and store hours are good. But I can't always find what I want. I am told it is on order and should be in soon, but when I go back a week later, I still can't find it. That's really my only issue with Walmart.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    Walmart's customer service is a script and they don't listen clearly to your concerns. They also have reps that you can't understand their speech. In the store, the clerks are lazy and 5 or 6 will hover around one person with an issue. Very unprofessional and the manager is never available.

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    Reviewed Feb. 18, 2019

    This turns out to be more egregious than most Medicare cons for the elderly. It was an option that presented getting hardware to make bathrooms safer and OTC items we use at a lower cost. The hardware is rickety on its way to useless and OTCs available are to Walmart's benefit, not ours. Want breathing assist without internal Rx; Breathrite - not on list. Treat pain without internal Rx; ** patches - again, thoughtlessly not on list. Remember, you are not giving it away. We are paying for it. Shameless corporate.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2019

    Except for the prices, Walmart is the worst place to shop. The employees are NOT helpful and downright rude! They tried to make my son who is in a wheelchair, leave because his service dog was not on a leash. The employee even went so far as to threaten calling the police! Can these people really be this stupid? Not once have I ever been spoken to by an employee, except at the checkout lines which by the way, NEVER do they have more than 3 open at the most at one time, regardless of how many people are in line. Employees here act like they hate their job. How dare they give a person with a disability such treatment. The ADA was contacted.

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    Punctuality & SpeedStaff

    Reviewed Feb. 18, 2019

    I’ve shopped at Walmart for years, it has always been easy. Online is my favorite way to shop, delivery is always fast and free. I love Walmart . You carry a vast variety of products. When do go into the store I always visit the garden department, there is always a wide selection of plants and equipment to choose from. The associate are always very friendly and helpful, and means a lot.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    I only shop if I have to. You have to watch for expired foods and listen to rude customers and employees. Management hides in offices instead of being on floor watching over things and products are lesser quality. People don't know how to drive in parking lot and I'm sure there's more.

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    Profile pic of the author.

    Reviewed Feb. 18, 2019

    Hire some people to run the checkouts. The hell with self checkout. If you want me to do that, give me % off. One thing I hate is doing my own checkout. Just plain crazy to me that all the checkouts are empty.

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    Price

    Reviewed Feb. 18, 2019

    I love Walmart’s prices... period. Tried going elsewhere but always higher. Not always the best shopping experience but cheap. My kids refuse to shop there and tell me to go to Target but too high. Especially for toiletries super cheap.

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    Customer Service

    Reviewed Feb. 18, 2019

    Very seldom enough cashiers. Customer service usually better than other stores. Restrooms always clean. Merchandise selection very good from lower priced to high quality. Some difficulty finding the right aisle for what I'm looking for. Locating someone to ask almost always difficult.

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    Staff

    Reviewed Feb. 18, 2019

    Long lines, little to no help while shopping, dirty bathrooms... Managers ignore customers even though they are waiting in line. The online service needs a new carrier. FedEx is awful. Online reps can't understand English.

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    Sales & MarketingPriceStaff

    Reviewed Feb. 18, 2019

    The prices are good, not enough sales people to get help from. It’s very hard to get help in any of the departments especially in paint. Some of the sales people are ok. Some don't really speak English.

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    Reviewed Feb. 18, 2019

    Walmart never has enough cashiers. Once you get to checkout the cashiers are nice but they need more working at checkout. It seems at times it is hard to find anyone to ask questions.

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    Reviewed Feb. 18, 2019

    Walmart is a store that you just go to and purchase what you want with minimal issue or hassle. Sometimes they do not have what you want in stock - tough, then you need to go elsewhere. Groceries are of middle-of-the-road quality, not my first choice of grocery store.

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    Price

    Reviewed Feb. 18, 2019

    I get the best prices of anywhere. I buy hulled sunflower seeds for my mourning doves, and the same item at other stores is about $2 more. The prices at Walmart, from cheese to electronics, is amazing compared to Best Buy etc.

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    Price

    Reviewed Feb. 18, 2019

    I'm giving several of my newer purchases to charity because they were not satisfactory. The prices and selection of items in my size in the men's department is very limited and inventory on the shelves is very haphazard.

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    Customer ServicePrice

    Reviewed Feb. 18, 2019

    Often lower prices, which is what keeps me coming back. Customer service is terrible to nonexistent. They put in like 50 registers but usually only have 5 open, so lines can be long. Quality of merchandise can widely vary from good to terrible, depending on the item. Overall, an ok place to shop for the prices.

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    Staff

    Reviewed Feb. 18, 2019

    Better product and happier staff and to not follow your customers around and stalk them. More checkout workers available not just one or two and to not make it about overcharging because you can't buy at bigger chains.

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    Reviewed Feb. 18, 2019

    Prefer the Walmart superstore. Unbelievable choices, variety & value! Whether it’s produce, canned goods, cleaning products or meat, Walmart has the best value for the money. Even clothes for special occasions are special!

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    Staff

    Reviewed Feb. 18, 2019

    It would be a nice gesture on the part of Walmart management to offer a discount to Veterans. It's not the discount but the honor that makes this important. Less than 1 percent of people in the US are Veterans. They should be honored. The majority of companies, large and small, offer a Veterans discount.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2019

    Walmart suffers from what most major retailer do, and that is employee turnover. Every Walmart I have been in across the country always appears to be understaffed at peak times. The customer service counter appears to be an exercise at organized chaos. That being said, as a Combat VA, I utilize their pharmacy when my prescriptions must be obtained quickly (I live 50 miles from the nearest VA pharmacy) and they always, thank me for my service and go out of their way to make sure I am taken care of. Here in the PNW, the Walmarts are far and above their southern counterparts. Still some work to do, but overall a good experience.

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    Staff

    Reviewed Feb. 18, 2019

    Walmart is the closest to me. I like being able to get most of what I need at one store. It's a little hard to find an employee to help reach things that are on the top shelves. Since I am only 4'10" that is a problem, however I'm not above asking a taller customer for help when necessary! My overall experiences are usually alright.

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    Customer ServicePrice

    Reviewed Feb. 18, 2019

    The prices are great, easy check out if you use the automated checkout, but more automated checkout machines are needed. Returns are easy to do, lines are too long, customer service is terrible almost as bad as McDonald's & sometimes worst. Their employees need to move faster & talk when they get home!

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    CoveragePrice

    Reviewed Feb. 18, 2019

    With a Wal-Mart greeter you also have a smiling face when you first step foot into the store. Whenever I need help finding an item a Wal-Mart associate is always ready to help. At our hometown Wal-Mart the clerks never fail to ask how you are doing and if you found everything you were looking for. Prices are good and Wal-Mart has a huge variety of products that cover a wide range of necessities from household needs like doorknobs, cleaners, furnace filters, to auto needs, to taking care of your pet, to feeding and clothing your family. You can also get your prescriptions filled. It can be your 1 stop store which can save you money and time.

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    Customer ServiceStaff

    Reviewed Feb. 18, 2019

    Always a good deal. Good store brand products, and truly, a pretty darn, helpful staff, at most stores. They are good at keeping checkout lines, moving. Only back up, is at customer service, for returns... But, again, helpful, knowledgeable, staff. Sometimes, the slower stores, aren't as well, stocked. But, for the deals... All, good!

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    PriceStaff

    Reviewed Feb. 17, 2019

    Some of the store attract really scary looking people, like with tattooed necks and faces as in MS-13, so sometimes it is scary. Prices are hard to beat, though. Sometimes there are helpful employees, sometimes none.

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    Customer ServicePrice

    Reviewed Feb. 17, 2019

    I rely on the Walmart Savings Catcher to help me get the most value for my money. It eliminates the need to visit multiple stores to get the lowest price. Customer service should be a priority during training sessions.

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    Staff

    Reviewed Feb. 17, 2019

    The people who work in the store are as helpful as they can be and usually lead me to the area I need. Some, however, do not speak English. And they apologize and smile. Otherwise, the service is excellent.

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    Reviewed Feb. 17, 2019

    Local store looks like a resale shop, small & crowded aisles with stock lying on the floor, many items mismarked or located in the wrong area of the shelf.

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    PriceStaff

    Reviewed Feb. 17, 2019

    Walmart does not train their employees well. They are not friendly and not at all willing to help me find a product. That's if you can find an employee. They hide somewhere. The prices are not that good. I can find same or better at other stores near my house. All in all I don't go there anymore.

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    Reviewed Feb. 17, 2019

    Walmart is slowly removing name brands and replacing with house brands. Constantly moving products to different locations making it hard to shop. Aisles are always blocked by restocking carts.

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    Price

    Reviewed Feb. 17, 2019

    When shopping at Walmart the quality of the merchandise hasn't been good for the price especially anything electrical. There's never enough cashiers and self-service checkout lanes eliminates needed jobs not create them.

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    Staff

    Reviewed Feb. 17, 2019

    Every time I shop at my local Walmart, they never have enough tellers open. They have long lines and like only two or three clerks working at a time. I watched the Managers look at the long lines and just turn around and walk away. This is not just once or twice, this is every time I go to my Walmart in Roseville CA on Pleasant Grove Blvd.

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    Reviewed Feb. 17, 2019

    When shopping for a popular item, the shelf is often empty and takes 3/4 days to replenish. This keeps going on. Instead, when they have a "fast mover", why not simply ORDER a little more, rather than have the customer go elsewhere. That is called LOST SALE!

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    Reviewed Feb. 17, 2019

    This is for the website. They need to make it easier to share shopping lists, like Amazon does. Also they need to make better filters to narrow your choices, theirs are far too broad. Finally, they need to make it easier to setup multiple payment types and shipping locations.

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    Reviewed Feb. 17, 2019

    Walmart's biggest problem is not enough cashiers or express lines. Many times even the self checkout lanes are down. I almost never have more than 10 items. I only buy at Walmart what I can't get anywhere else.

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    PriceStaff

    Reviewed Feb. 17, 2019

    While there is so much for great prices there is so much with is very high prices. I think that they charge so high for some things to make up for the products that have much more reasonable lower prices and probably also for loss. Yes I see that often - people who have the nerve to shoplift and eat the food they don't want to buy in the store. Just the other day I saw three people eating food in the store and asked me, "What the hell are you looking at." I don't think we should have to pay for that but I heard on the news that most if not all the stores are doing this.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2019

    I have shopped at Walmart's in San Diego and Milwaukee. I lived in San Diego for 40 years and Milwaukee for 15 years. I also have shopped in Walmart's through the country while traveling. I find that Milwaukee, Wis has the poorest service, salespeople and response to a customer's questions. Most of the people are very young, poorly trained and uninformed about the stock.

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    Staff

    Reviewed Feb. 17, 2019

    Usually pretty good service. Sometimes you can’t find an employee to ask a question you need to have answered. There is hardly ever any hand baskets available when you enter the store and I don’t like one of the large carts for a few items.

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    Price

    Reviewed Feb. 17, 2019

    First off, since a Change the store, it looks very good. 80904 area customer courtesy could be taught little better and also have lines open more than they do for check out. Other than that, I think they've cleaned up their act a little bit, prices are not too bad. Stopping there later in the evening. Wish they would open up 24/7 again.

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    Reviewed Feb. 17, 2019

    I do not honestly feel there is any difference between shopping at Walmart, Penney or Costco except the impression that every store except Walmart seems to be "organized" while Walmart still reminds me of shopping in in some sort of organized chaos. Lots of disheveled displays with inventory constantly shifting from one shelf to another while some items that were there last time will never be seen again.

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    PricePunctuality & Speed

    Reviewed Feb. 17, 2019

    It is unusual to go in and out store quickly because the checkout lines is so long to pay for a few items. Because there are not enough cashiers. I find that the clothing selection is limited in women and boys' sizes. Food selection is very good and the prices are better than the competitor. Great selections.

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    Reviewed Feb. 17, 2019

    The aisles are too crowded and the produce is not of a good standard. I would rather go to King Soopers or Safeway for produce. The store I go to is laid out very awkward. I really hate the parking lot and the access into and especially out of the parking is very difficult.

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    Reviewed Feb. 17, 2019

    Walmart has 15 checkout and only 3 open. You could get old waiting to checkout of Walmart. You have to hunt down the help you're looking for something.

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    Price

    Reviewed Feb. 17, 2019

    Not enough cashiers and aggravated that items that I liked and bought may not even be there next time. My store also does not offer grocery pick-up. But prices in general, especially for special diets are lowest.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 16, 2019

    I had pre-ordered Kingdom Hearts 3 through Walmart.com back in December of 2015. This game had multiple delays and didn't end up coming out until late January of this year (2019). I would get updates on it via email when new release dates were set. My last email about the game was January 2018. Online, the date of release hadn't been updated either. About a month before the game was going to finally come out, I decided to contact customer service. I was told to keep an eye on it, but I should still get the game and I shouldn't worry. A couple weeks later I called again to make sure I would receive the game. At this point, the game comes out in like a week. I am once again assured that I will receive Kingdom Hearts 3 on time.

    So, the game comes out, my copy is nowhere. I wait a week, and decide to contact customer service again. This time I asked if I could speak to someone higher up, they said I couldn't. They ended up telling me I could be refunded and it should only take a few days because they were giving me a gift card. (My debit card that I ordered the game with expired last year). I still have no gift card, no game, no emails, no updates on anything regarding my order. I have worked in Walmart customer service and I am extremely unhappy with how they've handled this. I honestly just want my money back and I'm probably never going to see it.

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    Reviewed Feb. 16, 2019

    Shopping Walmart is doing it on your own. If you are a disabled person and use the electric carts good luck finding an associate to assist getting items out of reach. In fact it's impossible. You either wait for a very long time for an employee to hopefully walk by and not ignore you. Or ask a fellow shopper to help. That is NOT the case at Target. But I happen to like the products offered at Walmart. I have already contacted Walmart Corporate office on this and still nothing has changed. It is a total across the board training issue that needs to be done ASAP.

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    Online & App

    Reviewed Feb. 16, 2019

    I enjoy shopping at Walmart because it has almost everything I need. They carry high quality organic items and fresh produce. I love checking out their discount bakery items on the racks, they are still fresh, but need to be sold before the expiration dates. Their website offers good value on electronics, home decor, etc.

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    PriceOnline & App

    Reviewed Feb. 16, 2019

    What can I say, it's Walmart! I do like the store because they price match everything. All you do is link your card to their app and they look for any items from your receipt that are cheaper at local businesses in the area.

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    Staff

    Reviewed Feb. 16, 2019

    Poor help, not enough employees, too few checkout personal. Most employees don't want to actually help, they point or say look on aisle so and do...not how. I was taught to be a retail service employee.

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    Price

    Reviewed Feb. 16, 2019

    Walmart, first of all is an avoided store for me with maybe an exception of grocery shopping I've done numerous surveys for them and have never received a dime through PCH and Amazon links!! The last time I was in a Walmart store I viewed their work shoes!! They had two types!! BRAMA'S AND SURIVAL BRAND!! No Wolverine's, Timberland's and not even a Dickies brand!! It's all China's manufactured junk!! All I have to say is Fall Creek!!

    Enough said and it's a damn shame that my favorite store with American heritage with Sears Robuck is going out of business!! In my opinion an American retailer that makes good quality merchandise has huge VALUE with over 120 or 130 years in business!! Their die hard brand work shoe soles match Red Wings but at a much cheaper price!! It's sad that they can't get government help with restructure the way banks and automobile manufacturers got!! Sears is worth saving to the American shoppers for quality merchandise.

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    Staff

    Reviewed Feb. 16, 2019

    This last trip, I just needed a few food items. I didn’t need anyone’s help from Walmart. In a recent trip to Walmart, I needed help to find Swiss Miss, and the guy lead me straight to the item. Very nice guy and he wasn’t upset that I took him away from his stocking duties.

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    Customer Service

    Reviewed Feb. 16, 2019

    Shopping online and picking up in the store is easy and free. Also, there's no waiting in the store if you let them know you're coming. Customer service and the number of cashiers had also improved in store.

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    Price

    Reviewed Feb. 16, 2019

    Walmart has almost everything I need in one place and the prices are good. I barely shop anywhere except at the grocery store. Not interested in new clothes or furniture. Just want to enjoy retirement and my grandchildren.

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    Reviewed Feb. 16, 2019

    Our local Walmart has changed so much lately. They don't carry what we locals bought every week anymore and they do not care about our townspeople. Less choice, bigger packages and empty shelves 1/4 of the time.

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    PriceStaff

    Reviewed Feb. 16, 2019

    This has become a sleaze pit among stores, dirty overcrowded aisles, disorganized merchandise, filthy rest rooms, indifferent employees, understaffed cashiers all lead to my decision of never again. Cheap prices cheap products, you get what you pay for.

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    Price

    Reviewed Feb. 16, 2019

    Wal-Mart has the best price on about 90% of the items I buy. My only complaint is that they stop carrying some items that I buy on a regular basis. Their selection of dark roast decaf coffee pods is terrible.

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    PricePunctuality & Speed

    Reviewed Feb. 16, 2019

    Very slow. They don't know what they are doing and overpriced. Needs new carts and better service. Things all mix up. Price not on things. Very dirty inside and they send you to someone else.

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    Price

    Reviewed Feb. 16, 2019

    I like the fact that Wal-Mart diversified line of products and their prices are hard to beat. Their stores are generally clean and well light. The only negative I’ve encountered is their automotive department could use more help. It seems they take on more than they can handle.

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    Reviewed Feb. 16, 2019

    I love shopping at Walmart. I just realized that they have been downsizing on everything. There use to be a variety of Pasta Roni. Now they only have select flavors. There also use to be a variety of coffees and now they only have select ones. Just making our choices small.

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    Customer Service

    Reviewed Feb. 16, 2019

    While I’ve found several good deals at WalMart, customer service & checking out/paying for my items has been slow but improving. I really like the self-check out option & the check-out helpers standing in front of the self-check out stations!

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    Customer Service

    Reviewed Feb. 16, 2019

    Items are always out of stock, poor inventory control. No customer service available on the floor. Top stock items are unreachable, I can’t find a clerk to reach them. Wasted time looking for someone to help. Hire some people to stock the shelves.

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    Staff

    Reviewed Feb. 16, 2019

    Their stores are always a mess. The men's room is always dirty. The people who work there are unhappy and nasty to you! They never have what I am looking for when I go grocery shopping so I stopped shopping with them! And more than once have I and my son has had problems with the manager not caring! I do not shop Walmart for nothing anymore!!

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    Customer Service

    Reviewed Feb. 15, 2019

    I went into my local Walmart this morning (store #1748 in Charleston SC) to return some products that I purchased that burned my skin. I didn’t have the receipt because I didn’t have any intention on returning the items. The CSM told me to go get the boxed item off the shelf for the UPC. I did that, got back to CS and she said she couldn’t return it because of it being over $50. I called Corp from the store, they called the store and the co manager came up. Said it was the company policy not to take it back without a receipt. (Lie #1) I let him know Corp said it wasn’t true.

    He then said he would not take it back because he couldn’t make any money off it. Then after I called Corp a 2nd time, he approved another customer return with the merchandise in the wrong box. A customer of a different race from me. Then he takes a call, turns his back and degraded me on the phone with the store manager. Turns around and tells me he can do me a favor and return it. I was discriminated against and humiliated for $97.02 worth of merchandise! As a ** in 2019, it’s disgraceful to have to endure such awful treatment in a store that I have spent thousands of dollars in!

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    Customer ServiceOnline & App

    Reviewed Feb. 15, 2019

    Shopping on the website is a far better experience than in store where the employees are generally rude & act like you're ruining their day by "forcing" them to do their job. Most stores appear not to restock & oftentimes shelves are partially empty. Also annoying is when checking into a specific store in order to more easily find a product, only to realize the product isn't actually available in that store.

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    Reviewed Feb. 15, 2019

    Would have bought more online if they took PayPal. Or if I could buy gift card to use online. Webpage not always clear if exact item is in stock at local store or not. But usually has best deal of any place locally; indeed I cannot find many items anywhere else locally, even at Shopko. So Walmart it is.

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    Reviewed Feb. 15, 2019

    I've been to many Walmart centers anticipating that I could buy some men's clothes but after going to several Walmarts I see five times more clothes for women than men in the Clothes department... I stopped buying clothes at these retail places because quite honestly men are singled out in that department... It's a shame that Walmart does not offer the same amount of clothes options as the women section has! It is not fair that the women's section gets to take up 80% of the available space and every Walmart the men's section is either 85% smaller or at least a 65% smaller in size. (Very little clothes for the men to choose from). Isn't this a form of discrimination against men's shopping in Walmart? Many friends I have already stopped shopping at Walmart for clothes because of this problem. It's a waste of gas to go there just to find out that there's not enough clothes to even choose from in the winter or the summer!

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    Customer Service

    Reviewed Feb. 15, 2019

    Walmart claimed to offer a product for sale (iPhone 6) but after purchase without contacting me they put me on a 48 hour hold! Purchase was for same day! It was a gift but they didn't hold the product & the sale was cancelled! I purchased again the next day from a different location & the same thing occurred! Walmart held up almost $300 of my money on hold in which I could not buy my grandson anything for Christmas & all they said was "sorry"!! I try to order an iPad which came but no cord so I couldn't use so I called customer service who said to return the product because it was from their 3rd party client & they couldn't be reached!! I was livid!! NEVER EVER AGAIN!!

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    Customer ServicePriceStaff

    Reviewed Feb. 15, 2019

    Their customer service is almost non-existent. Have called prior to going to make sure a product was physically in the store and it was not! That occurred more than once. Returning items has been most unpleasant. I only shop for items that Costco doesn't carry. Walmart has good prices on name brand products and that is the only reason I shop there. Bad energy upon entering the store. The attitudes of most of the employees is extremely poor.

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    Staff

    Reviewed Feb. 15, 2019

    There is seldom an employee to ask for help and there is never, never enough cashiers. Having a severe vision problem, the self-checkout is of no use to me.

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    Customer ServicePriceStaff

    Reviewed Feb. 15, 2019

    I do all of my business on the computer and have been very happy with the service. It is great for people like myself who has a problem getting around & seniors. The only thing that I did not like is there is no telephone number that you can call for help. You have to send a email. But I will say I received a answer right away, but I prefer to talk to a person. Other than that the prices are very good and it has free delivery.

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    Staff

    Reviewed Feb. 15, 2019

    Appears that since hurricane Michael my Walmart is short of staff. Lots of empty shelves. Boxes stack in aisle throughout store on last visit. Staff working hard to fill shelves. Even saw lots of managers stocking the shelves. This a nice Walmart overall. The vision center is terrific, smart and very helpful employees.

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    Staff

    Reviewed Feb. 15, 2019

    There are rarely enough registers open. Thank goodness they have self checkout when we need it. Aisles are wide enough to get down in the disabled cart. They could use a couple more of those. Shopping is pretty easy once you learn the store. It’s often hard to find an employee that works the floor when you need them. But when you do find one, they are very helpful and polite and friendly. The store is very clean and bathrooms are clean.

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    Punctuality & Speed

    Reviewed Feb. 15, 2019

    My last visit to Walmart was a very satisfying experience. The store was clean, well stocked, and very organized. I visited the photo department, which I do on most visits. I chose the one-hour option, shopped and returned in less than one hour, and my order was ready. I also shopped in the meat department, produce, snack section, and the women's clothes section. Check out was a breeze without a long wait. Almost forgot my main reason for going to Walmart, which was to return a poster due to its size. Returned it and purchased another frame. The wait time in my opinion was little excessive.

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    Price

    Reviewed Feb. 15, 2019

    It is truly a one stop shopping place where you can buy just about anything at a reasonable price. You can purchase food, clothes, furniture, things for your kitchen, things for your car, plumbing supplies, stationery, linen, and a host of other things.

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    PricePunctuality & Speed

    Reviewed Feb. 15, 2019

    I can go there pickup what I need in and out in a short time. They have great deals on a lot of their inventory. The only thing I don't like is that a product has one price on the shelf then you get to the register and it's a different price. Have had to get price check a few times.

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    Staff

    Reviewed Feb. 15, 2019

    The store was clean enough and employees were not as helpful as I think they should be. When asking where something was they just answered that they did not know. I found what I needed on my own. I will still shop there.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2019

    I place a photo order online to pick up in an hour because I wanted to get it in the evening when I got off work. I went back to the photo center who told me to go to the front of the store to pick up. I went to customer service and they sent me to the pick up kiosk which had already closed for the evening so I had to come back the next day. I went straight to the kiosk and entered the information and when the guy came to help he was like, "You aren't in the system so your order must not have went through." So I show the email and was rather rude, "Still you need to go to the photo shop to pick up your pictures." The team providing a service to the customer 1 should know what is going on in the store as far as where, when and appropriate locations in the store to send customers. 2 should not be rude when serving customers! I do not plan on going back to Walmart!!!

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    Staff

    Reviewed Feb. 15, 2019

    Not enough staff on the floor. Not enough Handicapped parking spaces. It takes forever to have plumbing repairs done on commodes & urinals. Restrooms are completely shut down for cleaning without other restrooms available. It would be nice to have additional restroom in the back of the store.

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    Price

    Reviewed Feb. 15, 2019

    Need additional cashiers during peak periods. Most prices are competitive or better than other chains. Self-checkouts have been helpful in reducing the waiting in line. The quality of merchandise is about average to good. Bakery products are excellent and prices are better than most chains.

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    Reviewed Feb. 15, 2019

    This Wal-Mart is too big. They always run out of cat food, bird seed, coffee etc. They moved products around, but now it is so inconvenient. The parking lot is always congested, no matter when you go. The lines are always long due to not enough cashiers on duty. I think they use a lot of part time help. The store around the food area isn't always clean. I wish we had a Kroger or Safeway.

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    Price

    Reviewed Feb. 15, 2019

    Walmart is not less expensive than the major food retailers. Their supply-chain sucks. They might have something one week and never again. There is no consistency of products or stock. At times the milk department or bread department or eggs will be completely empty. Their excuse is "Well we're getting a truck."

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    Reviewed Feb. 15, 2019

    I like to shop at the neighborhood Wal-Mart. Not crowded and workers are available when I can't find something unlike the Super Wal-Mart you have to search for associates. But the smaller store does not carry everything I need so sometimes I do need to shop at the Super Wal-Mart.

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Feb. 14, 2019

    I am beyond frustrated with this company. They guarantee a shipping date and then don't even ship the item out for days, making the delivery date non reliable. If you cannot guarantee a delivery date or even delivery close to the estimated delivery date to your customers, then don't post one on your site! My item should have arrived today, but it's still in the warehouse. I called customer service and asked for my item to be cancelled and refunded since it's still in the warehouse and they said they were unable to do it. Lies! All you need to do is call the warehouse. This has happened on more than one occasion.

    I have also called them to let them know that I returned an item and I have UPS confirmation that it was received. The rep argued with me and refused to process the refund, saying they need proof it was delivered. How insulting! I gave him the tracking and urged him to investigate this on the UPS website and he said he couldn't do it. BS! I have had some reps able to do and they just tell me "Yes, I can see it was received by our warehouse. I'm going to go ahead and process a refund for you. Please allow 24-48 hours for this to request to be processed." I know, I've even memorized it because that is how long I've dealt with them, but no more now as there are more headaches with receiving and returning and items than not.

    I was incredibly insulted by the rep stating he had to contact the warehouse, as this will now take another few days before they confirm this, but guess what?! I already did confirm it and had proof! Just check the UPS site where it says received at warehouse and signed by Byron!! Is that not proof enough? Horrible, horrible experiences with Walmart!

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    Customer Service

    Reviewed Feb. 14, 2019

    When help is needed there is none. Also seems workers are always vape smoking. Always crowded. Not convenient. No parking. Customer service always problem. Store I'm mentioning is Florin Rd here in Sacramento.

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    Customer ServicePrice

    Reviewed Feb. 14, 2019

    This is a smaller version of Walmart. It's a neighbor store. It's convenience and wonderful prices and great customer service. Pharmacy and lots of needed items besides food. They have many self checkouts and some cashiers.

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    Customer Service

    Reviewed Feb. 14, 2019

    The store is adequate and serves my needs often. But their quality of products is often less than top of the line. Their customer service department is deceptive and unethical based on my previous experience with them filing a claim for food poisoning! I should have notified the CFPB, BBB, and THE FTC! I will definitely in the future!

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    PriceStaff

    Reviewed Feb. 14, 2019

    Walmart is a company that promotes their low prices when in fact they are barely competitive. They do not treat their employees well and most have no benefits. The owners are billionaires and their business is not to share the wealth but even be competitive, just a shyster company.

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    Customer ServicePriceStaff

    Reviewed Feb. 14, 2019

    The prices are no longer low, whereas I can purchase the same like items cheaper at the local grocery store, or for that matter, Menards...prices are lower than Walmart. Forget about help. Saggy pants ** don't care what is on which aisle, and don't interrupt them while their favorite gansta song is playing in their ear. Some employees are texting or talking on the phone. What customer service. Order online to just have to wait forever for someone...anyone...to pick your item and bring it out to you. SORRY I bothered you to do your job. Just shop at your local stores and patronize them. Walmart has gone stale.

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    Reviewed Feb. 14, 2019

    Walmart is just for purchasing household goods, rarely anything else. I sometimes attempt to purchase popular vitamins at lower prices, that according to them are in stock, most of the time they are not in stock. Cleaning items are my only purchases.

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    StaffProcess

    Reviewed Feb. 14, 2019

    The associates are friendly and willing to help with your search. They will lead you through the process and make it easy. I enjoy the different products available to me. I want to be focused when I shop there but I always find something that is not on my list to purchase.

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    Staff

    Reviewed Feb. 14, 2019

    This WM is very clean compared to some I've been in. Clean parking lot and restrooms and in store. Associates are pleasant and helpful although sometimes hard to find. Usually have what I am looking for.

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    Reviewed Feb. 14, 2019

    I used to buy about 9-12 products that they don't carry anymore in the last two years. Because I live in a rural area we don't have as many products as say Red Bluff Ca. There are not nearly enough electric carts for those with disabilities here even though we have many seniors and farmers with disabilities here especially with back issues! I am not a farmer but a senior with many disabilities including back pain and I dread shopping there because I probably won't find a cart.

    Ordering online is also so frustrating and takes forever! I don't think Wal-Mart cares at all about its customers. Lastly online you must buy more than you need or want to get the delivery. I live in an apartment - one bedroom and have limited space and on social security so I must budget carefully. As many folks it is physically difficult/painful to try to shop with regular carts. The worst part is I have no choice but to shop there and the other store is a town over. Fine if you have a car but I don't. WM has really gone downhill here, what a shame.

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    Customer Service

    Reviewed Feb. 14, 2019

    Walmart makes things accessible but their customer service isn't great. If you ask for help you never know what type of response you’re going to get. They have a wide selection for somethings. Mostly their products. Fresh produce is priced very high. But you have to know what to buy from them versus other stores.

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    Staff

    Reviewed Feb. 14, 2019

    When I go to the pharmacy not all but some don't care for me because I heard them talking about and I let them know I heard them. The nighttime people are nice and help me it. I have a Wal-Mart 80% saving card some will give it and some don't. Why send this discount card out if you can't use them all the time.

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    PricePunctuality & Speed

    Reviewed Feb. 14, 2019

    I love Walmart because the prices are so good but they also have inventory replenished quickly so that I don't run out of my favorites. Now that I know my way around the store it only takes minutes to pick up my purchases. No searching for what I'm looking for. I even buy foods as long as they are known brands that are packaged and have used before. Much as I like Walmart I don't buy veggies, meat or other perishables from there.

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    Sales & MarketingPrice

    Reviewed Feb. 14, 2019

    On the whole Walmart I find 1 of the most expensive stores to shop. Take out their advertised or high profile items the rest are more expensive than even local stores especially on produce. You really have to analyze the quality and amount of an item. If they ever adopted price per unit eg toilet tissue like Costco, Walmart wouldn’t look very good.

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    Price

    Reviewed Feb. 14, 2019

    Cheesy subpar items. One does not get a good value for one's dollar but nowadays it's the only option for people who make less than 50k a year. Think these companies are crooks. They overinflate the price on crap stuff.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2019

    Walmart has sad & rude employees that you can tell hate their job. That bad attitude combined with Walmart's crappy policies and TRASHY clientele is why I stay away from Walmart even if it means paying higher prices.

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    Reviewed Feb. 14, 2019

    Wal-Mart is the best place to shop at because it has everything to buy clothes, shoes, food and others things like bikes, school supplies and things for me, my kids, and my husband. Wal-Mart is the best even for my dog.

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    Customer Service

    Reviewed Feb. 14, 2019

    I hate getting damaged goods and then needing to call to replace. This happens with kitty litter and canned goods from cat food to Glucerna. Litter shipped through UPS in plastic containers get broken or not delivered at all. I have to watch to see if the order will show up. I try to order during good weather to make life easier for delivery companies so orders are large. Better than delivering in snow and ice.

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    Reviewed Feb. 14, 2019

    Self serve kiosks are terrible. Un-ergonomic, and plain counter-intuitive. I also do not feel that I should be doing their job for them during checkout. If Walmart wants me to do the checkout job myself, they should offer a discount on my purchases.

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    PriceStaff

    Reviewed Feb. 14, 2019

    Everything is great except when I cannot find an item. No one to ask whether in grocery or dried goods. Price and variety are good. I like seeing what I am buying and having options. BUT checking out takes way too long. I also need a real person to help me check out. Never enough real people to help me.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 13, 2019

    I wrote this once on the wrong site. On 12/30/2018 I filed a claim to get my Samsung phone with a broken screen repaired. This was on a chat room so they told me if I did get the label by email in two hours to contacted them. Over the last 8 weeks I have seen this statement so many time I stopped counting so now I call the Asurion repair service. Same message. Now I send Walmart corp, and they contact Asurion same message. Now I call Walmart and they tell me that someone in management will contact me. That was three days ago. Still no answer I don't know where to go from here. I keep getting the runaround. It's like they seal you this plan knowing that the repair service is not going to do anything or you might call it a scam.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 13, 2019

    On 12/30/2018 I filed a claim for the repair of my Samsung phone that had a broken screen, they said they were going to send me a return label and said that if you don't get it in two hours to contacted them. Well this has been going on for around 8 weeks and no label, I even called then many times and their reply is if you don't get it in two hours to contact them. How? I send a email to Walmart corps, and they said that if it brought over so many days ago that it is not their problem. I felt that the two year protection plan is a scam. They sell it to you when they know that the protection plan people are going to give you the runaround very, very poor service.

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    Customer ServicePrice

    Reviewed Feb. 13, 2019

    The main reason I shop at Wal-Mart is their great prices. The problems are many times they are either out of products completely or only have a very limited selection. The other problem in my area is many of the workers in the stores don't speak or understand English, making customer service useless, for example I once tried to ask where I could find scented candles and air fresheners and was sent to the deodorant aisle. They do have the best prices if they have what you're looking for.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2019

    When I needed help no associate is available to help. Either not enough employee or perhaps hiding while talking on cell phone or chatting each other somewhere and I noticed some prices is higher than the retail store.

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    Staff

    Reviewed Feb. 13, 2019

    Not my favorite store. People at the front asking for money. Was unable to get my money back from a return of an inflatable bed that had a leak but instead a store credit. I was told once the box was open it could only be exchanged. However, this was not disclosed to me at the time of purchase. Hard to find someone to help...

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    Profile pic of the author.
    Price

    Reviewed Feb. 13, 2019

    Always hard to find the price of an item. Price tag near the item never matches the item, you have to read the tiny little description, and then go looking for the correct item. They should be sure to stack the correct item above the correct price tag!!

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    Wal-Mart Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com