Wal-Mart Reviews

4,880,395reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Wal-Mart

Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Pros
  • Affordable prices on many products
  • Wide variety of items available
  • Frequent promotions and discounts
Cons
  • Inconsistent customer service quality
  • Long wait times at checkout
  • Frequent stock availability issues

Wal-Mart Reviews

Filter by Rating

  • (391)
  • (409)
  • (387)
  • (647)
  • (4,064)

Popular Mentions

    How do I know I can trust these reviews about Walmart Vision Center?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Walmart Vision Center?
    • 4,880,395 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 837 - 1037
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 5, 2019

    On Monday 11/30 I purchased a Braun Series 9 shaver on sale for Cyber Monday from Walmart over several competitors that had a similar price. My guaranteed delivery date was today, Wednesday 12/4. When the package didn't come I checked the website to find my order had been canceled. I did not receive an e-mail that they had canceled my order either.

    Talking to customer service I was informed "There is nothing they can do and the item is no longer in stock. Please wait for it to be in stock and buy it for regular price." If I had been informed my item was canceled, or had the item correctly shown out of stock when I ordered it, I could have purchased from a site like Amazon which actually delivers the item you buy to you. Instead, it's Wednesday and I still don't have a razor (my other broke on Sunday) and no longer is it on sale elsewhere. They also had the nerve to tell me to wait and buy it for full price from them. I will do my best to not purchase anything from Walmart again. No customer deserves to be treated like that. What's worse? I was told "This has been a common issue today." Sorry to all the other people that went through this as well.

    Thanks for your vote!
    Staff

    Reviewed Dec. 4, 2019

    The customer for Walmart.com Is one of the worst in the industry. It's evident that they don't care about their their customers. Even on a management level there is no concern nor will they take accountability for their mistakes. After 4 orders being cancelled all the SUPERVISOR had to say is "I dont know what to tell you mam!" This coming after seeing the wrong information being given to me by previous reps. Poor, poor, poor service from a member of the management team and they never even attempted to resolve my issue. I have 4 holds on my credit card for TV's that THEY cancelled because their stock was incorrect and the tv that was supposed to be delivered yesterday THEY changed the date of delivery.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 4, 2019

    My niece placed an order with Walmart online. She order the Nest hello doorbell for $158.00. Had the item sent to my house. When the box came and I open it it was not a Nest doorbell, but a 5 pound jug of honey.. She call Walmart and they did not believe her. I think someone in shipping at Walmart did a switch and is now going to give it to someone in his/her family. They have the worst customer service I've ever dealt with. Anybody want to buy a 5 pound jug of honey for $158 let me know.. The reason why it was shipped to me is my niece lives out of state, but her mother lives near me. The doorbell was supposed to be a Christmas present for her mother. What gets me is Walmart won't even investigate what happened. I guess their policy the customer is always wrong and Walmart is always right.

    Thanks for your vote!
    Customer ServicePriceOnline & AppStaff

    Reviewed Nov. 27, 2019

    I ordered an iPhone for pick up today because my phone died and then got an email that they don't actuality have the phone in store! I work retail and I know that if you don't keep your systems updated and check what is actuality in store then the number shown on the website means nothing at all! As a manager we check those things daily hourly and as orders come in! So they offered to refund my card that will take several business days to get funds back. I explained that that is no help because I need to go buy a phone from someone else but can't because the funds won't be available for 5-7 business days. Ohh and they will not look at other stores for me. They can not send inventory to other stores.

    I was on hold for 30 min and transferred to and agent who would not put a supervisor on the phone. The whole time on the phone they treat you like you are inconveniencing them. I'm the one who is buying an expensive item and cant get my item till December 4th!!!! Walmart treats customers like we are one of many. I also just opened a Walmart credit card and I WILL be canceling it.

    Thanks for your vote!
    Staff

    Reviewed Nov. 25, 2019

    Today I withdrew $200 cash and paid for an Officer's items Free and Clear today at Walmart! Truth nice deed it's the Holidays No?! So we did Our Thanksgiving shopping and lo-and-behold I forgot to get change. On top of the $200 we spent another 44 dollars. Again the change I simply asked for change from A Karina. She touted that she was the only manager on staff. I believe talking some nonsense about 8 years a manager and so I explained I really need change for a $20. I only have twenties but she said "We don't give change" but I got change last week. **. And so I returned my order and that's how you get change at Walmart by returning your Thanksgiving Turkey! Andu the male associate In believe Milton was so disrespectful. THANKS FOR YOU TERRIBLE SERVICE KARINA!! Store # **.

    Thanks for your vote!
    Sales & MarketingOnline & AppStaff

    Reviewed Nov. 25, 2019

    Website says you can now get free cash reloads on Wal-Mart MoneyCard using their app, however however no one at Wal-Mart stores know anything about this so after an hour and a half and showing them their own website and a sigh hanging in their store advertising free cash reloads using the app I Still had to pay the fee. Had 4 people working on this but they never heard of it.

    Thanks for your vote!
    Customer ServiceOnline & App

    Reviewed Nov. 23, 2019

    I have 3 reference numbers for my ONN 10.1" tablet, Model ONA19TB007, which I found flaws with. I was given a wrong number for ONN, told that I would be contacted for each ticket number within 3 days by ONN. Then when ONN never made an attempt, Walmart supposedly escalated my issues, for all 3 tickets. Now I am waiting from a call on 11/18/19 for a project manager to call. It currently is 4 days, when promised 3, since my call. No call from any department from ONN or WalMart. Not even to update me. WalMart advised me on 11/18/19 that if a project manager could not get a reaction from ONN, they will escalate to the associate buyer. I should not have to hold WalMart's or ONN's hand to get better communication. My $99.00 bargain, is nothing of a bargain.

    The issues I am seeing with this 10.1" tablet are.... 1) Condenser Microphone will not mute. A major security flaw. 2) No image or picture edit programs. 3) No SD card storage, by itself. You cannot move app storage to the SD card. I reviewed the tablet with good reviews for passive using. But for active usage, this tablet fails. I cannot change/amend my review, nor can I write another review for this tablet and keyboard combo.

    Thanks for your vote!
    Customer Service

    Reviewed Nov. 22, 2019

    I placed an order for a gazebo in a timely manner to move to the back of my house with a booked crane. Walmart delivers a broken damaged product. I actually capture the delivery man on my surveillance camera putting some of the contents of the box into the damaged box, after retrieving them from back of the delivery vehicle. I phoned Julia on the 15th of November explaining that the product was damaged and broken. I explained that I timed the delivery of the product with the crane company coming. She tells me she will expedite things and get back to me. I explained I wanted them to replace the damaged product in a timely manner so my crane company can still move my gazebo to the back of my house. I receive an email from Walmart stating they would arrange for the pick up of the product; will forward a return slip - this never came.

    I then phoned Walmart again on the 20th of November explaining again the situation they have put me in. I am unable to change the crane company appointment as other things are being delivered for movement to the back of the house on the same day. Walmart essentially tell me after I spoke to Herbert and Chris that they will not charge me to pick up the damaged product and will not provide a replacement. I was told they would refund my money when the damaged product is received in their warehouse. I was told to place another order. That puts me in a position whereby I will have to make another payment to a crane company to move the gazebo to the back of my house when I finally get another gazebo. Chris, the manager relayed above to me after speaking to head office.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Nov. 21, 2019

    October 31 i ordered an apple peeler from a marketplace seller who claimed to be from north america, Because it said free two day shipping, And i needed it fast. It never arrived by Nov 14th. So i went to walmart.com to find a refund button, Like i would on ebay. And there isn't one. And Walmarts only response is to tell me to contact the seller. Which there is also no button for this, Until you dig deep into your purchase history.

    They take a week to respond, And tell you it's on the way by DHL in friggin china. It never arrived, Contact them again asking for a refund, And they lie to me again, And say Nov 26 is the new due date. I check DHL tracking and there is no history that anything was ever mailed. Walmart won't do a damned thing to get my money back. They dont support the buyers in any way, And make it nearly impossible to even ask for your money back. This is the first and last time i ever use Walmart Marketplace, Or any other stores marketplace for that matter. I guess they'll take it serious when i do a charge back on that credit card.

    Thanks for your vote!

    Reviewed Nov. 18, 2019

    I returned a fan to the Titusville, PA Walmart (Store # 5360) on 09/26/2019. I stated that there was nothing wrong with the item and that I just did not find the noise it created pleasing. Walmart approved the refund in store and refunded $16.14 to my debit card. To my distaste I saw that Walmart Store #5360 charged my card for $16.14 four days later on 09/30/2019. The store recharged my card for the item AFTER inspecting and approving the return of said item. It's not about the money, it's about the integrity of Corporate America.

    Thanks for your vote!
    Customer ServiceInstallation & Setup

    Reviewed Nov. 17, 2019

    Falken Sincera SN250 A/S 185/55R15 82 V Tire. Fair warning, stay clear of these tires. They are sold at Walmart through a 3rd. party that sells used tires. After 2 weeks of going back and forth with Walmart about the status of the tires and when they are going to be delivered, they finally arrived at Walmart. WOW I was shocked when they finally arrived and I went to Walmart to have the tires installed (the tires were used on dirty). I wrote so many emails to Walmart to get a replacement on the tires because they were used. Walmart email responses were they were sorry for the inconvenience and they dropped the ball - yet nothing was done to replace the tires I got. Eventually all my emails fell on deaf ears. Do not buy these tires from Walmart.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I had a Walmart online account (non-Credit Card type) that I wanted closed after noticing some oddities. I called first, only to get a foreign customer service agent who couldn't seem to understand the situation. So I decided to try the Walmart Online Chat. I initiated the chat and advised them of my need to close my account. They asked for my email (no password), I Obliged. They proceeded to "deactivate" my account. I advised them I didn't want it deactivated, I wanted it closed. They claimed it was the same thing.

    However, Walmart online literature will tell you that a "deactivated" account can be reactivated, per request. I didn't want a chance of identity theft so I again asked to have my account closed. They passed me off multiple times. For over a hour that I stayed vigilant until I received a message stating "account closed". Along with this message I was informed there was NO chance to recover info. I ended chat. Then I attempted to log back in and it said "This account is closed". So they passed that test, but... Then I initiated another online chat (since I read about reactivation of "deactivated" accounts and had had in my possession a Account Deactivated and Account Closed statement email) and the Walmart Online Chat Representative asked for my email, I Obliged. No password was given (please note this).

    I then asked could they reopen my account (which was now Closed, "with no way of reopening") and she said Yes, we can reopen your account. There was not supposed to be anyway to reopen that account. Per the email stating "Account Closed", I could only make a new account but never reopen the old account. So what happened? Be Careful folks....

    Thanks for your vote!
    Customer Service

    Reviewed Nov. 13, 2019

    I bought an air mattress from the Ripley WV Walmart. I went to put it up Monday evening and the thing was so disgusting. It has mildew all over, a dirty band aid stuck to it. It's been cut with a knife. It's just awful and the sad part is I call and they tell me I have 7 days to exchange it.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 11, 2019

    Went to the Walmart in Flagstaff on Huntington. Approached a service member a young guy with dirty black hair looked like he was a homeless person. Wery rude and very unhelpful. Why do I even go in there any more. The people they hire are the worst. His name tag said Chris **.

    Thanks for your vote!

    Reviewed Nov. 11, 2019

    I bought a laptop online in April of 2018. It has hardly been used. When I did start using it this summer it starting blue screening and shutting on and off. I purchased a two year warranty with Walmart at purchase. It has been sent back and forth three times since The end of August and is still not fixed. Now I am told they are waiting on parts. Asurion is handling the claim and says I wait until fixed. No time has been given for return. I told them would not purchase another computer from Walmart and not purchase their protection plan.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Nov. 11, 2019

    Walmart is no longer a respectable place to do business as it was when Sam was alive. I am only assuming that his kids are greedy and do not give a darn about respect. That is Called "GreenBack Greed!" I hit WM on my way home, about 12 miles away from home. A few small items, I pay and grab the plastic bag. The Mrs. made dinner and she needed sauce. I arrive after a long day and the sauce is nowhere to be found. I go to the store some 4 miles past the house and the manager of another culture tells me due to their inventory ways, I have to go back to the other store. After all the time where the original store did not answer the phone (maybe no employees speak English on Sunday's Grave Yard Shift. I call the store nearby and am put on hold. After 5 approximately, I take my cell with me of course and after arrival, stand in line, wait for manager, I am still on Hold.

    The manager, who surprisingly speaks somewhat understandable English. I tell him the circumstances, show him the receipt. He tells me due to separate inventory records, I must return to the original location. Lol after all of these years¿? AS OF THIS DAY, I NO LONGER BUY MOBILE 1, NO LONGER GET MY OIL CHANGED, TIRES OR WHAT HAVE YOU. I also give up my right to use Sam's, for free through my employer. """Costco""" for no cost. As of tomorrow, I will be an Executive Customer at Costco, whereas I will earn kickbacks with the volume of my purchases. Think about it, have you noticed any demeaning ways that the corporation If Only Sam Knew, he'D do somersaults in his grave!

    Thanks for your vote!
    Verified purchase

    Reviewed Nov. 11, 2019

    I was hesitant to order online from Walmart, but I hate going to the store and not finding what I need. I ordered two bottles of Downy, 2 large bottles of Dawn dishwashing detergent, a large bottle of Mr. Clean, and 2 large bottles of Tide. Everything but the Tide came in a couple of days after ordering. Everything was well sealed and put in baggies. I received the Tide a few days later, and the caps were not sealed with tape as the other bottles had been, and product leaked out. The bottles were in a plastic bag, so it didn't make a mess in the box, but there was a lot of wasted product. I did an online chat and let them know what happened. Within less than 2 minutes, they had ordered two replacement bottles free of charge. No hassle. I will definitely be ordering again!

    Thanks for your vote!
    Staff

    Reviewed Nov. 9, 2019

    I have just experienced my umptheenth and most likely final Wal-Mart checkout SCREW UP! Almost every time I go to there there is some major screw up at the checkout and it takes me an extra 30 minutes to an hour to get out of there. Today I was buying six items when one of them wouldn't scan. The checkout girl came over and tried to put the information in and it wouldn't take. She then told me to go to the back and get one with a ticket. She said she would "watch" my stuff. A rather large bossy woman behind me with about 50 items started complaining loudly.

    I went back to get a duplicate of the item with a sticker. There were several but only one had the sticker. I was gone all of one minute. When I came back the bossy woman was ringing up her 50 items. I asked the salesgirl what was going on and she said she "watched" my stuff. Needless to say, I was rather angry. The bossy woman told the salesgirl, "You didn't do nothing wrong." I had to wait another 15 to 20 minutes for another self-scan register to open. Then there was another screw and the useless salesgirl gingerly told me I could just "ring everything up all over again."

    I insisted on seeing the manager and was told the main manager wasn't there. I was so angry I could hardly contain myself. I spoke to two supposedly lower managers and told that these screws up happen nearly every ** time I shop there and that they need to get their ** together. I have had it with Wal-Mart. I won't be going back there unless I am in dire need of something that only they carry. I also don't feel like making the billionaire Walton Family any richer!

    Thanks for your vote!
    Staff

    Reviewed Nov. 7, 2019

    I went to Walmart on memorial in Tulsa yesterday store #576. The cashier name tag said Deanna was fantastic. She smiled at me and talked even made me laugh. I will look for her the next time I come in. Which won't be long. I have had less than fantastic cashiers before but she was great.

    Thanks for your vote!

    Reviewed Nov. 7, 2019

    Purchased an MLM couch and it is soooo bad, a total disaster, it hurts (the strings are killing us) we can not sit or lay down on it, your body is tortured with the strings and Walmart does not want to help us, they said they only offer 30 days guaranty and we have to deal with their cheap manufacturers who made that couch (keep in mind the string started to hurt only a couple of months after purchase)....I would not purchase anything again from Walmart, do NOT purchase couches from them, they are super bad quality and they do not refund you your money....NOT TO BE TRUSTED!!! BEWARE!!!!

    Thanks for your vote!
    Price

    Reviewed Nov. 7, 2019

    People don't usually consider Walmart a Store to get maybe building supplies like you would at Home Depot or Lowe's, but Walmart does provide cheaper options for the small items you would need for a project. The prices are way cheaper and you can save a good bit of money.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    On October 28, 2019 I made a purchase online at Walmart.com for Parent's Choice pull ups boys size 4t 5t order number **. During the check out process I was asked if I would like to pick order up at my local store because the order was available at the store. I selected yes and made my purchase, a minute later I got an email stating, "Thank you for your order, order will be ready to pick up 10/28/19. We will notify you when you can pick it up." Ok a few minutes later I get another email that states, "We are sorry the item is no longer in stock but will be ready for pick up 10/29/19." Well I needed the pull ups on 10/28 so I decided to cancel the order.

    So as I was trying to cancel the website was not showing me that it was cancelling. So I did an online chat that day 10/28 to ensure my order was canceled so that I may get a refund. This person ensured me that the cancellation was in progress and that I would be receiving a refund, I asked him would I get an email for proof. He stated, 'When the refund is processed then you will get an email." Makes no sense. Everywhere I have cancelled an order I get a confirmation email. So I went with I gave it a couple of days and nothing. So I did another chat with an online rep and she said she saw the order and that she was going to process the 23.23 to my card and that I would get an email.

    Again, I went with it, now meanwhile I'm still getting emails that my order is ready for pick up. Why is my order ready for pick up if it has been cancelled? Up until 11/5/19 I got emails telling me to pick my order up. This is not my fault. This company is very unprofessional. As quick as you all can take my money you need to give it back! It has been over a week. I have no refund. No email regarding my refund and 2 of your representatives that has LIED about returning my money.

    Thanks for your vote!
    Customer Service

    Reviewed Nov. 5, 2019

    Needed a gift card. Can ONLY get online. Same day service as emailed. Done in past and went smooth. Now no matter what card used. Verified email, phone and called bank as no limit or block. ALL TRIES WAS CANCELED. Called customer service 2 times. Zero help. Can not place order as their computer flagged it. I Missed the sale now because was no help. Never again order online. TY Walmart for making my day so bad.

    Thanks for your vote!
    PriceStaff

    Reviewed Nov. 5, 2019

    Walmart backs up all products even with the marketplace second party sellers on their website. They are involved till a solution is completed. Stock is always available or the sign up for stock alert is always an option. My experiences have always been positive and prices are good. They treat the employees special too.

    Thanks for your vote!

    Reviewed Nov. 4, 2019

    I ordered a baby stroller on 10/16/2019. I was told the item would arrive for pick up on 10/22. On October 22 I was told not to come to the store just yet. On 10/26 I was told that Walmart was processing a refund. No explanation as to why they could not complete the order. Ten days in which I spent waiting for the stroller which I needed because I have physical limitations and can't carry my grandson. I would have liked an explanation for why they could not complete the order. I have completed two surveys from the company since 10/26. I am not sure why they asked me to complete the survey, but I am sure it is not to identify dissatisfied customers.

    Thanks for your vote!
    Profile pic of the author.
    Customer Service

    Reviewed Nov. 4, 2019

    I purchased a Brother sewing machine at Walmart. I purchased the 2-year warranty for $6. Had a problem with the machine. Call customer service as it says on the pamphlet to report a problem. Big woman kept asking for an order number. It was not ordered. It was purchased at the store. I finally able to give her the receipt date and time. She said she could not find it in her computer and that basically I wasted the six bucks on the warranty. I wouldn't advise anyone to take an extended warranty from Walmart. It's nothing but a rip off.

    Thanks for your vote!
    Price

    Reviewed Nov. 4, 2019

    My family shops at all Wal-Mart stores here, we like the varieties of products, the in-store services offered, and the large selection of merchandise they carry. Their prices, are usually lower, than most other stores.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 3, 2019

    There are always so many employees standing around not being productive by any means. I always have to wait in line because they never have enough lanes open. The people that work there are not trained in the areas they work in and they are very rude when you have questions about the electronics.

    Thanks for your vote!
    Profile pic of the author.
    Punctuality & Speed

    Reviewed Nov. 2, 2019

    I'm done shopping online using Walmart.com. They almost never deliver items as promised and I ALWAYS have to head over to Amazon.com to get the job done right, such a shame. It's always the same ole thing, seems to be a pattern with these people, order placed, delivery date promised, shipping information received, no further updates received, no package, and refund issued. It's very frustrating and waste of time. I don't know what's going on with Walmart.com but they need to get it together, very bad for business.

    Thanks for your vote!
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 2, 2019

    I was on the Walmart app as I was looking for a micro sd card. I noticed a PNY 128 gb was priced at 5.00 I figured it was a mistake but clucked it and the price changed to 20.98. I decided to do an online chat to ask about it. I took a screen shot to show them what I was seeing. The Rep told me the price was correct. I could go inside the store and pay 5.00 or if I ordered it, it would be 20.98. I repeated back to him to be sure I read correctly and again took screen shots of our chat so I had proof of him telling me I could get it for 5 bucks. I ran to Walmart and of course even though it was listed in stock, it was not there. In fact I had to go through 3 employees and 2 managers before I was told that not only is it not in the store but they don't even carry the brand PNY.

    So why is it advertised on the walmart app as 5 bucks in my local store in stock if Walmart does not even carry that brand? I will tell you why... Walmart lies. They do carry that brand because I bought a pny 16 gb SD a week prior in the store. They told me I could get the 128 gb but would have to order online. I told them if I do that, it will cost 20.98 not 5 dollars. I'm thinking they do this on purpose knowing they don't have it and try to switch it with a more expensive item which is illegal. They did this with a garden hose I recently wanted to get that was 10 dollars but changed to 20 when I clicked it. I smell class action lawsuit.

    Thanks for your vote!

    Reviewed Nov. 2, 2019

    Some of the best food products I have purchased is the store brand! The fresh food section is well stocked and looks good. Everything else is comparable to other large grocery stores. I do most of my shopping at my local Wal-Mart.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    After placing an order that was to be sent next day, then was not, I called to cancel after the online cancellation was disabled. I then phoned, to cancel only 1 of 5 items, because of the urgency. My sister and brother are terminally ill, and I care for my 92 yr old mother. The rep. was totally having a communication problem, and laughingly asked "did you have breakfast today?" Patiently I tried to explain the nature of the call, out of frustration I cancelled the entire order. #** $179.13....only $15.97 was refunded.... Spoke to another resolution specialist, who now states that it will be taken care of on 11/6/19. Then I receive emails to rate the experience???? Really?? There should be a negative star rating.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Nov. 1, 2019

    My experience is that Walmart is a great family store for value and quality. The quality is good on clothing and shoes for the whole family. Also, most of the name brands for personal items used in typical households can be found at Walmart for a much lower price. And customer service is great.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 31, 2019

    I have had a Walmart credit card for over 2 years, during this time I have maintained a 100% payment on time status. I had to learn about the change from walmart to Capital One by a notification from my credit agency. My walmart card was zeroed out and added another card without my authorization which lowered my credit score. I called Capital one last night to speak with them about this transaction, and they had nothing but excuses. I paid it off over the phone and will never do business with them again.

    Thanks for your vote!
    PriceOnline & App

    Reviewed Oct. 31, 2019

    Walmart has great prices and a ton of rollback prices. It also has a lot of variety to choose from and many locations. Their app and free ship to store can't be beat. My only complaint would be bringing back their price scanners so you can check prices before going to the register. Other than that is is one store that can't be beat.

    Thanks for your vote!
    Staff

    Reviewed Oct. 30, 2019

    There is limited choices, but the value of what they offer is good. I have recommended Walmart to my friends. They also have been satisfied. The fact that it is local is also a plus. Lowe's or Home Depot is 15 miles away where Walmart is 3 miles.

    Thanks for your vote!
    Ease of Use

    Reviewed Oct. 29, 2019

    Every single Wal-Mart I visit has the same problems: Crowded, cluttered aisles and product not stocked. They cram so many products in the store that it makes it difficult to navigate the aisles. No matter the time of day there is always at least one thing on my grocery list that is not stocked on the shelves that should and normally is there. This store is very frustrating. I would not recommend it to anyone if you have other options to choose from.

    Thanks for your vote!
    Customer ServiceStaffReliability

    Reviewed Oct. 28, 2019

    I ordered two cell phones online, received both. One was defective, I called Walmart to get a replacement. They told me, there was no replacement available, they also said to just keep the telephone and they will refund the money back to my credit card. 3 months later when I called Walmart wondering where the credit was. They told me that the product had to be returned in order for the credit to be applied. Needless to say I was lied to, when I was told to keep the phone, and they probably hoped that would forget about the credit, And everything would be ok....DO not shop with these people online, my first and last experience with them has been nothing but deceitful. Their business practices have been deceitful with me, and I'm sure this has been going on with other people as well.

    Thanks for your vote!
    Online & App

    Reviewed Oct. 28, 2019

    Onn tablets are a Walmart company. Walmart's customer service sign says they are happy to take returns for 90 days. The tablet stopped working within 60 days. Took it back and was then told that it only had a 15 day return policy, even if it stopped working--completely on it's own; nothing had happened to it--(as been dropped, spilled on, etc). Was told to contact Onn ourselves; with the information provided on the packaging in the box. There is NO information on or in the box on how to contact Onn whatsoever. We are now stuck with an over $100 purchase that doesn't work at all and no way to exchange or return it. Walmart is lying, both in their signs stating 90 day returns and by telling people they'll be able to contact Onn, on their own, when there is absolutely no information given to do so. This purchase was already a financial hardship, but we bought it for someone in more need!

    Thanks for your vote!
    PriceStaff

    Reviewed Oct. 28, 2019

    I love Walmart, it is a one-stop store. And the employees are amazing. The store is always clean every time I go there to shop. I will recommend my family and friends to shop there. They have great price.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 25, 2019

    Ordered simple light bulbs via on-line. Walfart uses a sub-contractor, and of course two weeks pass and still no delivery. Of course customer service is useless, and of course sub contractor cannot be reached. I have decided on behalf of all consumers to write the true corporate clowns in their boardroom to tell them of how Walfart treats their customers, and ask my fellow consumer to take our business elsewhere. So, help me consumer to send a message to the good ole boys on the board, and help take away the stock rating increase. If not, these clowns will continue to gouge the American public of their hard earned money, pretty much for crap from China, which will probably disintegrate within weeks anyway. Good Bye Walmart forever!

    Thanks for your vote!
    Price

    Reviewed Oct. 25, 2019

    I can buy most simple things for home improvement at Walmart. And do my other shopping as well. When it comes to needing other building supplies, I need to go to another store. The prices are very reasonable, but they could use a larger variety.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 24, 2019

    On Saturday October 19, I was at the Walmart store at 400 Eubank in Albuquerque at around noon. I came out of store and noticed that the vehicle that had been parked next to me, had backed into my car. I called my claims department with insurance, and was instructed to go back into store and get security, as they have access to the cameras in parking lot. The security guy was totally worthless! Told me that I had to call Police, as it was their camera and he couldn't pull the footage. He walked away. My claims lady was appalled at the total lack of help from this employee with this issue. Somebody pulled a hit and run on my car, and the security guy could have cared less. This store needs better customer service, as I am not some scumbag customer...I work for the Federal Government!

    Thanks for your vote!

    Reviewed Oct. 24, 2019

    Ordered an infrared fireplace from Walmart. It was delivered well packaged but with a damaged cabinet - likely the manufacturers fault for not checking what they are packaging. I bought the Protection package from Walmart. It has been nothing but frustration trying to navigate their online service maze plus the busy 800 number. I learned my lesson, not to order online from Walmart and to skip the protection plan. Buy in store so to you can bring it back - skip the protection plan.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Oct. 24, 2019

    I really like shopping at Walmart. They usually have the best prices on everything and their customer service is getting better. I wish they had a bigger selection for their light bulbs though because I can't always find the ones I'm looking for. Other than that they have a pretty big selection for everything else.

    Thanks for your vote!

    Reviewed Oct. 21, 2019

    I placed two orders from Walmart website and both has been problematic; the first one has been shipped partially and arrived after three weeks; the second order has been cancelled while they had the items in stock! Which is really ridiculous... Anyway, don't use their services; they're just to waste customer's time without even feeling any responsibility for their awful services...

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Oct. 20, 2019

    Walmart is one of the worst companies I have ever shopped with. I have had so many bad experiences. First, I bought diabetic testing supplies from Walmart. I did not open them. After a doctor tested me a few days later, I tried to return them. Walmart would not let me return them because they are "blood products" even though they were clearly sealed. Second, I bought two quality watches from Walmart. There was no protection plan for the watches, only for electronics.

    Third, I bought ten heaters from Home Depot because Walmart's price was $30 more per heater ($300 more in for ten) and HD offered a $50 discount for applying for and using their credit card. When I complained to Walmart CS, the CS Rep wanted a link to prove it. I sent him six links with all of the information showing that Walmart was not only worse than HD but many other companies including Sears, Best Buy and other reputable companies. I have not heard back from Walmart since I emailed them with this information. Since I am sure that there will be many more things which Walmart will do wrong, I will review future problems I have with Walmart.

    Thanks for your vote!
    Staff

    Reviewed Oct. 20, 2019

    Weekly grocery shopping because they gather the items and deliver to truck. We are seniors++ and very limited. This is a big help. The associates are very kind and personable. The database is a little buggy, but I hope they are working to improve it.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Oct. 20, 2019

    I shop at Walmart because of the lower prices on food items, clothes and shoes. I also use their car care centers for tires and oil changes. If I am looking for an item not in stock I simply go to customer service and talk to a manager. Not only is it ordered, I get an email when it arrives.

    Thanks for your vote!
    Staff

    Reviewed Oct. 19, 2019

    Last week I stopped at Walmart on Blanco Road in San Antonio to buy bread crumbs. The 1st employee I asked had no idea what I was asking him (didn't speak any/much English). He was busy stocking 2 jars of peanut butter. The second employee I asked told me they don't have bread crumbs until around Thanksgiving. Xmas things were already on display, so I figured that since Thanksgiving was before Xmas and I might find bread crumbs. After walking down 3 or 4 aisles I found them. NO THANKS TO THE WAL-MART EMPLOYEES.

    Thanks for your vote!

    Reviewed Oct. 19, 2019

    I only buy useful things. Due to limited stores in area. Their clothing holds up. As far as size they have mine. Not a big selection but better than most for 2x. Had a pair of jeans in their brand last almost 8 years. I get almost everything I need to live. Except my Turrner's ice tea because they didn't order right.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 19, 2019

    Walmart on Wheatsheaf Lane in Philadelphia consistently understaffs its store both for generalized customer service and for check out. Check out lines are exceptionally long. It has now opened a separate checkout for some of its toiletries and make up products. Customers are required to wait in that line for those products then go to the regular check out line. Additionally, Walmart security stops customers at the door, after they've waited in line to pay, to show their receipts. There is nothing quite as infuriating as having it intimated that you're a thief after giving a vendor your money.

    Thanks for your vote!
    Price

    Reviewed Oct. 18, 2019

    Walmart has the best prices compared to competitors. However, the store looks "junky." Compared to CVS and Walgreens, the prices at Walmart are even better than sales prices at the other two stores. Target is a close competitor, and the store is clean and neat.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 17, 2019

    Everytime you place an order at Walmart.com; you realize that you’re back to old schools where there is no way of tracking your item. Tracking number as well as Sellers are fake. I had placed orders at Walmart.com at different intervals and trust me all the below items were either returned at the store due to non functioning or poor quality. Everytime the customer service has only 2 option either give you the refund or request for reorder (with same situation again and then get your refund finally),

    1) Bluetooth Headphone
    2) My Daughter’s Halloween Dress
    3) AirPods
    4) Wireless Bluetooth Car kit

    5) Polka Dress for my 2 year old Daughter

    The most recent of all is the Polka Dress which I ordered on Oct-1st and the Estimate Delivery was shown for Oct-16th. Today when I called the customer service rep (Benj) said I need to wait until 8pm to get the delivery. She forgot I had called her at 9pm and said, "Let me check again." After being on hold for 20mins I get transferred to Customer Service Manager (Nas). The only option she could offer again as usual is, "I will refund your money and you can reorder."

    Look at the guts to tell you that again and this time asked to place the order for next day delivery and pay premium shipping charges. All the above mentioned items I ordered again through Amazon Prime and EBay. Both the giants could get the items delivered and an excellent quality in just 2-3 days of the order. PLEASE STAY AWAY STAY AWAY, STAY AWAY FROM WALMART.COM. Pathetic experience you could ever get in today's online shopping world.

    Thanks for your vote!
    PricePunctuality & Speed

    Reviewed Oct. 17, 2019

    While Walmart has good prices, their search engine is horrible and cannot seem to process more than 1 or 2 filters without messing up the search results. Furthermore, better prices can often be found on Amazon and the items are often coming from the same third party seller. Walmart is trying to compete with Amazon with their next day delivery, but I haven't been able to get my time right in terms of ordering early enough to get that option even if the items are marked 'next day delivery' eligible; also, Walmart's 2 day delivery isn't as good as Amazon's.

    You can order from Walmart on Monday, they don't process it until Tuesday and maybe ship that day in which you should get items by Thursday, but if they don't ship until Wednesday, items are delivered by Friday, so that's really 3 or 4 day delivery; whereas with Amazon, they give you the 'order by' countdown to have items delivered by a certain date and if you order on Monday, you'll most likely have your items in 2 days on Wednesday!

    Thanks for your vote!

    Reviewed Oct. 16, 2019

    I was looking at items on Walmart.com. One had two reviews, one a four star and one a one star. Curious about the one star, I tried to click on it. There was no where to click on it. I tried to go to the next page, the funny thing is it said 1/0 of 2 reviews and wouldn't let me go to the next page. It was nowhere to be found. The only reason I knew there was another review was because it was listed on the bar. Walmart is hiding its bad reviews!

    Thanks for your vote!
    Profile pic of the author.

    Reviewed Oct. 16, 2019

    Their drive to compete with online ordering has led to skimpy inventory in the the retail Walmart store. In my recent trip there I had 3 items on my shopping list that were not in stock so I ordered from Amazon right in the Walmart store. Sure, I could have ordered from Walmart online but then I would have had to return to the store for pickup. I am not into going to a store twice to make a purchase. I feel their marketing model is flawed in this way.

    Thanks for your vote!

    Reviewed Oct. 16, 2019

    This is one a few stores where you can get a handicapped scooter FULLY charged to do your shopping with. Some aisles are a bit tight but you can only wish this was a Super Store. Navigate them with care, most times a good selection is available. Sales associates are most willing to help you find what you need. Shelves at times are little bit messy but they do a volume business. Only wish this was a super store, so all food shopping could be done here.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Oct. 15, 2019

    I bought a 2 1/2 lb Chuck pot roast. After making this roast I couldn't wait to eat. I was so upset that after all the work I did. This piece of meat was so tough, no one could eat it. The meat was like, well it really couldn't have been meat. It was awful. So I called them and they told me without a receipt I couldn't get a refund. And also because I cooked it I couldn't get a refund. I used food stamps and that was another issue. It cost me over 12.00 and I didn't want them to get away with selling stuff like that to unsuspecting customers. People that are supposed to trust their meat suppliers. So I will go in tomorrow so they can look up my receipt to prove that I bought the product and get my money or some kind of refund. It's more of the principle.

    Thanks for your vote!
    Staff

    Reviewed Oct. 15, 2019

    Handicapped lady using power chair, shopping not always easy and sometimes very frustrating... My trip to Walmart a few weeks back was the most fun I've had shopping in a few months... Everyone I encountered was friendly, helpful and very knowledgeable. Unfortunately, having so much fun I probably spent more than I should have..lol.

    Thanks for your vote!
    Price

    Reviewed Oct. 14, 2019

    Really wasn't what I wanted. When tried to return item it would cost me $90.00 and product was only 149.99. Wasn't worth the return. Just had to keep the product then. They should tell you about a third party when you purchase your product, next time I will pay a lot more attention. It wasn't even from Walmart. It was from market place in California and I live on the East Coast.

    Thanks for your vote!
    PriceStaff

    Reviewed Oct. 14, 2019

    Although Walmart is cheaper on a lot of products, their service is non-existent. I try to buy there only when necessary. They also pay and treat their employees not the best. Go only if necessary and only option.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 13, 2019

    I was in a check out line (self check) with my daughter minding my own business like I usually do. Me and my daughter were discussing an issue about Walmart in particular not the Walmart store we were shopping in at the time but we didn't think someone was listening to our conversation. Lo and behold this woman never seen her before in my life started attacking me in a verbal manner on what me and my daughter were talking about. I asked her who she was. She wouldn't tell me. She had a bad attitude and started answering my questions that me and my daughter were talking about. I still was asking her how would she know and who is she, still didn't tell me who she was and jokingly like I said, "You're the manager of this store" and she said "NO" and then she said "well almost". I was so irritated by that point I just wanted to leave the store but it was my daughters groceries she got for her family and I was waiting for her to get done.

    Finally I said to her, "Then your husband is the manager". Then she said "YES". That's how I know everything! She says after that I looked over and she was whispering something to her manager husband! That woman had no right to speak to me the way she did. Someone better do something about this matter or I am getting a lawyer!

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 13, 2019

    Called Walmart corporate office to share my experience in Virginia. My brother had sent 50$ for me to pick up. He provided me with the reference number. I provided all information they requested from me. His name, his phone number and where he sent it from as well as the reference number. Now as the clerk was gathering information she tells me I can’t get the money because there is no middle initial. Then she tells me she can do it this time. As I questioned her meaning she tells her supervisor and she immediately says no. I ask for a manager as I’m trying to explain how can I not receive the money when all other information was verified and Walmart failed to gather all information. I even got the store manager involved and not one person wanted to override.

    I called corporate the next morning explaining my experience just so Walmart can do a better job during situation like this that will occur. As I’m explaining the situation the CSR tells me I’m seeing things with my eyes and hangs up! I’m so furious with Walmart. I cannot wait until they become bought out or something. I call back right away and a different CSR answers. I quickly address the new situation. I also re explained the experience at the Virginia store. She tells me I can call and get them to add the middle initial because they will need the it. So I called the Texas store which is where he sent the money.

    The CSR tells me I do not need a middle initial. Walmart has no value for their customers. Walmart is not for their customers. Every department in Walmart are improperly trained. From asking for help to being in line. Walmart is like the DMV. You have to actually prepare yourself to go. I wish Walmart would go away simply because they have no validated system for better efficiency.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 13, 2019

    The convenience of having just about everything at one location is great, especially since I live in WV. There's not much inconvenience in WV. I bought items from groceries to meds to clothing to hardware supplies. My husband & I purchased items from each department. The store associates are always friendly & willing to answer your questions. Their returns are easy. They take back everything even without a receipt. It makes it easy on us to get most of what we need in one stop. Online shopping is also good.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 12, 2019

    Received damaged furniture. The set was picked up by the carrier that Walmart provided. Never received a replacement or my money back. Because Walmart claimed that they never received the damaged furniture set back and I don’t have any proof that it was picked up. I’m can believe that Walmart can treat their customers like this!!!

    Thanks for your vote!
    PriceStaff

    Reviewed Oct. 12, 2019

    Service was fantastic. Walmart prices are getting a little high for limited income seniors. The computer app does not search for the specified item we ask for. You are required to search through multiple items.

    Thanks for your vote!
    PriceStaff

    Reviewed Oct. 12, 2019

    Purchased potting soil which had two different prices in two different places. Pointed it out to the clerk and she graciously gave me the lower price and fixed the pricing error. Had questions concerning locations of products on two different occasions. Both clerks were willing to indicate the exact location of the products.

    Thanks for your vote!
    Price

    Reviewed Oct. 11, 2019

    This store is best for Ease of shopping finding all that was needed. Prices fair or comparable. Self-checkout great. Only down size busy and had to wait. No need for assistance but clerks were available if needed.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 11, 2019

    Mid-day at local Walmart, everything in store had been moved to different aisles, took 3 times as long to find a product, no one willing to help direct me to what I was looking for, then it was either discontinued (though available in another Walmart 20 miles away), or just not on the shelf. Getting to checkouts, 2 of the newly renovated checkout lanes were open out of 6. The rest had all been converted to self-check. Sitting and waiting for over 30 minutes to get checked out, I saw people grumbling, complaining to the customer service manager pacing back and forth on the other side of the checkout lanes, without calling anyone else to come check out the customers. Of said customers waiting in line, 80% were elderly, on electric scooters, 1 in a wheel chair, the others left standing. They were tired! Even the 20% of younger (less than 50) were complaining, not a thing was done.

    Thanks for your vote!
    Price

    Reviewed Oct. 10, 2019

    The public needs to be aware that the reviews are not accurate at Wal-Mart.com. Not only are they not accurate but the roll-back prices are not accurate. I purchased a Closetmaid product and the price was $16.38 and purchased it. I came back the next day and clicked on the same item in my cart that I purchased and the NEW price is now $21.59. And it also states that this is a rollback price. This is NOT a rollback price but a price increase of about $5. This is misleading to the consumer to think they are receiving a rollback price when clearly it isn't. It's deceptive. I also submitted a review about the quality of the item I purchased and the review was not posted, yet it followed the guidelines. Interestingly, the product has a 5 star ratings.

    Thanks for your vote!
    Price

    Reviewed Oct. 10, 2019

    Walmart continues to work to provide Great value for people like me (Senior citizen, and Low income) as measured by average to high-quality products and the lowest price available nearby. Regardless of the opposition, Walmart is worth shopping at. Most things I buy at Walmart are as good as or better than I can get at the higher-priced store across the street from them or anywhere else in town. I think most hate Walmart because they are assuring competition among the retailers, and that actually helps us who are in the lower-income brackets. One day they will be thankful for a company like Walmart that does eat up most of your income on life's necessities. IF they are successful in destroying Walmart, they will regret having to pay the higher prices, elsewhere for lower quality products. Walmart is one of my first stops, to search for all my needs.

    Thanks for your vote!

    Reviewed Oct. 9, 2019

    Walmart Delivers Groceries... I recently purchased four very heavy items from Walmart that I could not carry myself. (Laundry detergent, 20 LBS. of Dog food, 24 rolls of Toilet Tissue, and a case of canned dog food.) I ordered it on Monday and it arrived today Wednesday, two days later). Shipping was free. As a senior, this was a super help.

    Thanks for your vote!
    Customer Service

    Reviewed Oct. 9, 2019

    I have been a customer of Walmart’s in store and online for many years and lots of money later. I bought 2 iPhones on the 7th of October. Delivery by the 8th 8pm. I received 1. I have spent all day yesterday and today on the phone trying to find a phone that is now linked to my AT&T account as contract. I have gotten the runaround from every department. They will not put a cancellation through (computer won’t let them). Now I have to wait for another department to call me back in the next 24-48 hours because they might be able to help me. I have their delivery service leadership stating they have not received the phone to ship as of 1:30 today and still will not cancel. I just wanted a damn upgrade. I will never step foot or order from this store again.

    Thanks for your vote!
    PriceOnline & App

    Reviewed Oct. 9, 2019

    I checked online for a modem/router. I looked on several sites and decided to buy on walmart.com. The day after placing the order I discovered the local Walmart had the one I wanted. I went to the store and did find the one I was wanting. The online price was about $30 more than the price in-store. I purchased the Netgear modem/router combo at Walmart and cancelled my order online. I'm happy to have found it less in-store than on their website.

    Thanks for your vote!
    PriceStaff

    Reviewed Oct. 9, 2019

    Walmart is really almost totally self-service. Employees are poorly informed, sometimes even in their own department, and that's if you can find them! Goods are frequently slipshod and worth what one pays for them, or less. Additionally, their products are not looked at from a design standpoint, and as large as the stores are, there is frequently only one to choose from in the slower-selling goods. I haven't had the "pleasure" of getting a warranty item fixed, yet, and given the performance on purchase-seeking, I think twice about buying a major item there.

    Check-out is also a pain, with long waits, or, if one wants to do a self-check, the machines there are balky, and the attendant is overloaded fixing other people's problems, or absent. The only reason to shop there is the price and perhaps the hours of operation. In the case of price-shopping, one has to be careful, because many items are no bargain, being either at or slightly above what one can buy them for elsewhere.

    Thanks for your vote!
    Staff

    Reviewed Oct. 7, 2019

    Employees doing shopping for online customers block the aisles too much. In addition, many products are not available. Why don't you stock items at night? In addition, there are lots of self service check outs but very few cashiers for real check-outs.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Oct. 7, 2019

    I shop at Walmart often. And their prices are always great. Their customer service has really failed lately. You have to check and bag all your own groceries at our Walmart... My husband and I are both in our late 70's and this is kind of hard for us to do. This is not senior friendly or disabled friendly at all. I have emailed them twice about the problem but they don't listen to the public... As far as I am concerned and a lot of other people, their customer service has really taken a big drop... Their customer service used to be excellent... We have to shop at the Walmart in Bullhead City Arizona because we live in Laughlin Nevada and we have no big grocery stores here. We are on the borderline and it just takes a few minutes to drive over there.

    Thanks for your vote!

    Reviewed Oct. 6, 2019

    Today at store 3110 in Chicago, IL at 76th and Ashland I was accused of theft even after the transaction showed approved and security was notified I was ok. I was bombarded in the parking lot and accused of theft. I showed security my transaction history for my card. The self serve was broke and didn't print my receipt. A cashier assisted me the whole time and I didn't want to go back in with being accused of theft and I wasn't paying twice. I offered up my personal info if I needed to be contacted. A security officer took a picture of my plates on my car. I thought better about it and am now sitting here waiting on the police so I won't be falsely accused of theft. Now, I am delayed on cooking dinner for my family.

    Thanks for your vote!
    Customer ServicePriceStaff

    Reviewed Oct. 6, 2019

    Today's Rant. I urge others to complain to Walmart Corporate at 800 Walmart. Today I stopped off at the Centerville Utah Walmart. They were selling a printer for 19.00 but were out of them. I called the Layton Utah Walmart and asked if they had the same printer. They did and I told them I would be coming to get it. Never in a million years would I have imagined that there would be a price difference. Layton Utah Walmart wanted 34.99 for the same item. I asked for a manager and the woman, using this term loosely, informed me that Walmart doesn't price match. I told her it's a ** Walmart. She said they don't price match. Well I promptly left all the ** I had piled up in the self checkout and walked out.

    So I just spoke to a man from the customer service department at 800 Walmart. He stated to me that price differences are at the discretion of the management. WOW ** WOW. #**walmart. #walmartsucks. #walmartdiscriminates. #walmartiscrooked. So I informed the man on the phone that I thought it was **. Centerville Utah is a nicer area with wealthier individuals. Layton Utah not so much. It has a huge diverse ethnic population and most people are poor or struggling. So why is it that the nicer areas get better prices and the poor areas are raped for GOD knows what kind of prices. Also this Walmart is in proximity to Hill Air Force Base. So one can only assume WALMART IS RAKING IN THE DOLLARS FROM OUR HARD EARNED MILITARY PERSONNEL THAT STRUGLE IN SO MANY WAYS. #walmartrippingoffmilitaryfamilies.

    I am ranting about this in hopes this post is shared. I am for the record completely done with Walmart. I will never set foot in a Walmart ever again. I will continue to shop at Amazon. #putwalmartoutofbusiness. Before today I had no idea this was a thing. My brother bought over the counter medicine last week at the Centerville Utah Walmart and it was $10 cheaper than Walmart in Layton Utah. Walmart is a corporation not a franchise. This is price gouging, and it unethical and immoral. Join me in boycotting Walmart.#boycottwalmart. Walmart does not care about poor people or poorer areas. Give them the boot! Rant over. FYI I am writing a formal complaint to the FTC for all the good it will do. #WALMARTISEVIL

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 6, 2019

    Number one. I was stopped while riding a Walmart disabled car all because I had my small dog fifi in the basket. Managers do not assume because I have my dog that it is just a pet because it is not. I had the card with me to prove that my dog is a service dog. Just because she doesn't have the tag on the collar doesn't mean she is not a service dog. I had to get out of my cart with pain on my foot to find you and show you the card that says she's a service dog.

    Number 2. I am Hispanic. I read, speak it and you do not have to assume that I do not read it by telling me the sign of no pets allowed is in Spanish and English in the front of the doors at Walmart. Number 3. Open more lanes. The lanes are long because you close lanes and just leave the self check out lane open. Number 4. Employees should not talk back to customers and if they do the answer should be, "I am sorry. There is no more lanes open". You all represent Walmart. You work for it. Number 5. Retrain the staff to deal with people with autism. Number 6. Make sure stockers that you put the grocery products under the correct labeled prices.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Oct. 6, 2019

    My experience over the years with customer service has always been frustrating. Finding someone to help with a product your searching for has always been a negative experience. It's not their department but they'll page someone which they never do. Checking out at Walmart is a nightmare and those negative experience have happened at more than one Walmart store.

    The worst experience to date was at one of the express checkouts for customers with 10 items or less. I had 2 items over and had already put the products on the checkout and I stated to the cashier I had 2 items over and she became enraged telling me she could not check me out and to put my groceries back in the cart and go to another check out and my response was, "Are You Serious? Over 2 items?"

    I had been standing in that line for 20 minutes or more, so I made some derogatory remarks in response to the treatment from a cashier, I left the cart with my groceries sitting there and went to find a manager to complain and to no surprise to me, she wasn't wrote up, relieved of her duties, no action was taken against her. I'm not, nor will ever be a racist but these experiences with Walmart have been with someone of color (**). They come off acting like they are only there to make a paycheck with no interest in being a decent human being. As a result of these experiences, I haven't shopped at a Walmart in 5 years.

    Thanks for your vote!
    Staff

    Reviewed Oct. 6, 2019

    I recently went into a Walmart Express, to pick up a few things, but instantly realized it was not a lot of choices due to its size. I don’t often shop at Walmart, but have always liked their produce, which was pretty good this time too. What lacked terribly was the selection of meat products. But what bothered me more, was the temps of the meat case, it did not seem as cold as the cases that held the liquid such as juices. I expected the meat case to be as cold as the juice and cheese cases. This was a huge turn off. Then I started looking around, and realized the store was not that clean.

    I headed out to the register deciding to stick with produce and several other items. I approached the register and greeted the register clerk, but she did not even look up. I was 2 ft from her, of course she heard me. She proceeded to check my $124 purchases out with a scowl on her face the entire time. Never looking up. I thought she might have been having a bad day, so I just wanted to get my stuff and go. When she finished the transaction, she took the receipt and held it out, still not looking up at me...as if she really hated what she did and I was a part of it all.

    She did not say, “thank you”, “kiss my butt” or even “have a nice day”...but she did give me a look like “what do you expect?” So I informed her that “Thank you” was customary in retail. Sorry Walmart, not how I expect to spend my money in your store. You need to give lessons on courtesy to customers. I have worked with the public in several jobs and I would have been fired for that behavior.

    Thanks for your vote!
    Price

    Reviewed Oct. 5, 2019

    Most products cost less. Comparison indicates better deals at some other local stores. Distance to other deals usually helps with decisions. The clothes and shoes vary in size availablity even at stores in the same city.

    Thanks for your vote!
    Verified purchase

    Reviewed Oct. 4, 2019

    I've been trying to purchase $1500 in gift cards for 3 days now. I have a Discover credit card with a hatchback match program ending today. That's 10% cashback for my purchase at Walmart.com. I have been asked 4 times now to wait 30-45 minutes with a guarantee that they will have the security department authorize my purchase. Every single time their security system automatically rejected my order. Because of this issue Discover gave me an extra day, but it is nearly midnight and I on hold. They say they're going to be taking care of me but they have already failed several times today to uphold their promises. Too big to fail kinda company. They could care less about actually resolving their errors. I can kiss my $150 goodbye. So many frustrating experiences with Walmart. I'm now at the point of boycotting, not because it will make a difference but because my frequency of conflict in the store or online is obscene and not worth my peace anymore.

    Thanks for your vote!
    Sales & MarketingPrice

    Reviewed Oct. 1, 2019

    Walmart shopping centers, Third time in two weeks products on the shelf show one price and when you get to register the price is higher than what was shown on the shelf. This is Jackson, Michigan store ID number is 7N78RZ1SW5V5. It's like bait and switch.

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Sept. 27, 2019

    Walmart has not resolved this issue as they have stated. Today's message stated [incorrectly] that SquareTrade "has removed Simply Gold from their internal documents and reference materials".

    To recap:
    -Simply Gold has NEVER been in SquareTrade's "internal documents", so how can it have been removed?
    -For years I've been receiving calls/emails from customers of Walmart, employees of Walmart, and SquareTrade employees trying to initiate warranty claims for jewelry purchased in Walmart USA.
    -My company, with the same name, is located in Canada. I have NO affiliation with WALMART.
    -All efforts to correct this with both Corporate Walmart and their third party warranty insurers have fallen on deaf ears.
    -Neither Walmart nor their current warranty providers [there have been several] have taken steps to obtain and provide correct info to their customers.

    Today I once again contacted SquareTrade and no info is in their database. I was told they could not be expected to store contact info for the 4600 companies they represent. REALLY? I thought we're in the computer/tech era?

    To restate, I have been trying to work with Walmart AND their Warranty providers to make this info available to their customers needing warranty work.

    Ethan from Walmart Customer Resolution and I spoke at length about his "inability" to rectify this failure. His argument that a customer could return to Walmart to get manufacturer info is false. When asked, he was unable to find it within his system.

    After multiple suggestions I asked Ethan to request, per email, proof that SquareTrade has updated contact info, and provide me with the same. This would be proof the matter had been resolved and I would be able to redirect disgruntled customers searching for phone or email contacts. I was told this was likely not possible [internal security?!] As far as Walmart was concerned the matter had been adequately addressed.

    As I write this I answer a phone call from Ft. Myers, Florida from customer "Adrian". NO KIDDING! He was unable to obtain contact info from either Walmart or SquareTrade. He was instructed to Google "Simply Gold" and could only find ME!! BUYERS BEWARE, DO NOT BUY WARRANTIES OR CHEAP JEWELRY FROM WALMART USA! This company does not stand behind their product or support customers once they have your money!!! As a small business operating over 26 years I've never had a concern that was not fully and promptly resolved. This is disgusting knowing people are paying for warranties they can't access.

    Thanks for your vote!

    Reviewed Sept. 26, 2019

    My sweet daughter ordered 14 large bags of dark chocolate-mint M&Ms for me for my birthday because they are my favorite and are becoming increasingly hard to find. They were shipped in a box that was obviously about 20 times too big, and with no method of packing or cooling. When they arrived, they were completely broken and melted--duh! Did they think they would come through unscathed when they were just thrown in a box? Terrible shipping. Do NOT order anything perishable from them. They just don't seem to care how it gets to you.

    Thanks for your vote!
    Contract & TermsPrice

    Reviewed Sept. 25, 2019

    Bought a "Mainstays" retro tabletop fan that quit working 2 months after the purchase. Called the number in the packing container that stated to not return the product to the store, explained the situation to the rep regarding the fan not working and smelling like burning electrical wires. I also had my receipt just past the 90 day Wal-mart return policy.

    Rep was very helpful stating the fan had a 1 year warranty, to go ahead and return it to the store, for a full refund, 90 days or not, they have an agreement with Wal-mart. Also, that if I ran into any problems to ask for a "salaried manager". Of course I had a problem! They tried to give me the "that day price" of $19.00 even though I had my receipt, they refused to get a "salaried manager" for me, and said the best they could do was refund my money to a gift card! I don't shop at Wal-mart often and for good reason, so now I'm basically forced to go back, forced to shop there again, to get my money, due to it being refunded to a gift card, instead of cash!!

    Thanks for your vote!
    CoverageStaff

    Reviewed Sept. 24, 2019

    Kevan ** Worst pharmacist I have ever encountered. I went to Walmart to have a prescription refilled. When I went to pick it up the pharmacist told me he could not fill it because the one other medication I take is filled at another pharmacy. I explained I have no insurance and pay out of pocket. That GoodRx was less at Walmart. He said, "We don't use GoodRx." My wife went up to speak with him. He told her the script was filled at another pharmacy the previous month which it was not. It was filled by the same pharmacist the previous month using GoodRx. She explained there are no state regulations saying you must have all your scripts filled at the same pharmacy. I am only on two medications and it was a financial issue for us. My wife has had problems with this exact same pharmacist in the past. She has insurance and refuses to use Walmart anymore. I have written to the pharmacy board to complain about this pharmacist.

    Thanks for your vote!

    Reviewed Sept. 22, 2019

    I went to Walmart and it will probably be my last time. Shopping at the Shelton, CT was horrible. There was no one in any of the departments just in case you might have a question. You had to use the self service check outs and there was only 4 open. The line to check out was down the middle of the store. You had to bring and pack your own bags and now in Connecticut you have to pay taxes on almost everything. I'm done.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 20, 2019

    About 2 weeks ago I went to Walmart in Chino Hills. It was a horrible experience for me in this store! The staff were probably trained to be heartless people! I accidentally hit my head to the rack and fell. I had bruise and head swollen. It's face and ear contusion. The rack was grey color and similar color like the floor. The racks were close to each other and very unnoticeable, I made a claim already when I was in the store. The staff were not helpful. I got hurt and yet said to me that the bruise looks like old one, It was so intimidating and I was totally shocked! I was a bit dizzy and asked if they can call 911 or ambulance for me but they refused! Being a successful hyperstore like Walmart yet being so not caring of the customer I was very socked and upset! So I called my family and they came and called 911 for me, the fireman came and asked if I need an ambulance but I was able to walk therefore I chose to go with my brother to my Kaiser Emergency.

    I had scan and exam and so far only face and ear contusion. But here I want to warn people who goes to Walmart that be careful not only the danger of any unexpected hazard but also be careful that if some accidents happened to you, you should seek the help from your family or friend because the staff were probably trained to intimidate you in order not take any liability! We being customers of this multibillion store yet they are heartless to the customers. Finally today I got email that Walmart claim department asked me to call her and I did. In the beginning she was friendly and once she found the file and said it’s not the store’s negligence and will not pay me. Her tune totally changed and became very mean! I asked her if I can have the video or picture but she said no.

    Thanks for your vote!
    Sales & Marketing

    Reviewed Sept. 18, 2019

    2019 Our local Wal-Mart recently changed their return policy and no longer allows returns without a receipt. This didn't bother me because I always use the same credit card and they promised to look up a purchase and process refunds with credit card verification. I now have had three incidents where I am absolutely sure I bought a product there and used my credit card, yet they say they cannot find the purchase. This is surely a scam. My husband says I need to start testing the system by saying I can't find my receipt...then when they can't find the purchase on my credit card...producing the receipt and busting them. This is going to take a lot of their time, but I feel it's dirty business on their part.

    Thanks for your vote!

    Reviewed Sept. 17, 2019

    I ordered a air conditioner unit online when I found out the apartments my company rented did not have air conditioning. I ordered on a Sunday. Arrival was estimated as Tuesday. Makes sense they talk about 2 day delivery. Except it wasn't 2 day delivery. They did not specify it would be a week from Tuesday. So in the meantime my roommate purchased 2 units. So when the unit arrived I returned it to the local Walmart. A week later I'm not seeing the $144 credit to my account. Now I'm being told because I made an online purchase with my debit card it will take 4 to 6 weeks to see the refund to my account!!?? Not happy!!

    Thanks for your vote!
    Verified purchase

    Reviewed Sept. 15, 2019

    I bought sausage on 9/7 /2019 and the expiration / best use by date was 7/14/2019. The sausage was spoiled and dried out. Unfortunately I was so angry I took a picture of the expiration date and threw the sausage in the trash. I was travelling for work and and could not take the product back to the store. Why would Walmart still have food this old in the cooler.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 14, 2019

    This all started Thursday when I attempted to buy some Uncle Ben's Rice. I went to your website and selected the item, I wanted to pick it up but the website would not permit me to order it. So I went into the store to see customer service. After waiting in line for 15 minutes, the supervisor told me that they could not place the order for me but it would have to be done on-line. I explained the nature of the problem I was encountering and handed him my cellphone. He was unable to place the order either. He said that the only way the order could be place was to speak to someone at Walmart.com. He gave me the telephone number and I waited through 4 separate menus before reaching someone in customer service.

    That person was unable to help me and transferred me to another individual to whom I was finally able to place my order. She said it was after 3 PM but the item would be available for pick-up on Saturday. Relying on her information I headed into the store. I drove up to the grocery delivery area and called the number on the sign. They told me they had no record of my order. I had to go into the store and then walk over to a special desk and that person checked my order but told me that even though it showed delivery on Saturday, they had no Saturday deliveries of groceries.

    I was beyond frustration at this point and all I got was a number to call Walmart.com. It took me 21 minutes to get through to a supervisor. After going through the entire problem that I was experiencing she apologized for MY confusion, she did not own the problem and asked if I were near a computer so that I could place another order for delivery. I told her I expected Walmart to resolve this problem, the only thing she could do was cancel my order. I simply asked if she would put the order out for delivery since it had been their lack of clarity and lack of training of their store employees that had caused this problem. She said that all she could do was cancel my order and then place a new order and that there would be a delivery charge added on. She did not have the authority to place the order with no delivery charge.

    I am an experienced mystery shopper with over 1500 shops and I must say that this is the worst shopping experience that I have ever encountered. The staff was helpful in the store but were not trained in how to solve a Walmart.com problem. They did not own the problem and blamed the system. When the system failed the client they blamed the client on his confusion. Then they would not solve the problem only to suggest that I order it again and see if the delivery charge was waived.

    This entire fiasco to over 4 hours 2 visits to the store and 55 minutes on the phone and the best they could suggest is I call back again to make sure that the fee for delivery was waived. For the record, if I do not receive a responsible corporate response in the next 48 hours I will disseminate my experience through every social media outlet. You cannot treat customers with such disrespect and not enable anyone on the front line to solve the problem. What started out as a splinter is now a fully infected involved dissatisfied client.

    Thanks for your vote!
    Customer Service

    Reviewed Sept. 11, 2019

    I went online to the Walmart app and it showed they had a particular tv in stock at only 1 store in my area. I kept on checking throughout the night to make sure it was still in stock so I could go pick them up after work in the morning. This store showed they had limited stock and after clicking on the item it showed they had 3 in stock. I went into the store and asked an associate since it showed they had them in stock. He asked me to wait while he looked in the back and after about 15 minutes let me know he couldn't find any back there. I asked why if it showed they had 3 in stock and he told me they might have hidden them and that's why he couldn't find them.

    I asked about ordering online and how it worked. He told me I would receive an email after I purchase them letting me know how long it would take for them to be ready to be picked up and it could take up to 24 hrs. Ordered 2 tvs which by that time it showed there were only 2 in stock so I felt pretty lucky. When I woke up in the afternoon I looked at my email and it showed my order was cancelled and they were marked as out of stock. I used to work in a retail store years ago and when we'd scan items to be sold it would update to show we were out of stock. It's ridiculous that employees are able to hide merchandise to purchase later on and your order will be cancelled to accommadate them.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Sept. 9, 2019

    Every time I visit Walmart, there are never enough cashiers. The lines at the 2 registers that are open are way too long. And self checkout is more of a hassle than anything. I'm not a Walmart employee, so why should I have to check out my own groceries and bag my own groceries? The employees are obviously there to keep the shelves stocked and have no idea what customer service means. I think that the upper management for Walmart are paid way too much for what they actually do for the company. I will never shop at Walmart again. Target and Kroger is, by far, the better choice.

    Thanks for your vote!
    Customer Service

    Reviewed Sept. 3, 2019

    Walmart online shows items available for pickup but, after paying and waiting for confirmation Walmart sends me an email that the item is no longer available and that I need to wait a couple of days to pick up my items. This is not the first time this occurred to one of my orders. I am wondering if this is method of getting the customer to buy and then apply the delay? I wonder if it is happening to anyone else?

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 31, 2019

    Two of the things I never thought I would be doing; leaving a 5 star review for a wrong order and leaving a 5 star review for Walmart, but here I am leaving a 5 star review for both of these things. We just moved to New York and ordered a full-size air mattress until our furniture arrives in a week. The mattress came, however, it was the wrong size - a twin. I called the customer service line, sure that I would have to wait on hold for an extended period and someone picked up immediately. I have to wait longer when calling American Express.

    The representative was very nice and even though he wasn't able to get the correct mattress to us in time, he acknowledged the error and issued a refund and said we could use the money to grab an air mattress at a Walmart near NYC or any other store. To our surprise, we'll be heading slightly out of the way to purchase it from a Walmart. In short - excellent customer service, quickly owned up to a simple error, and had a solution.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I called the Walmart at Goldenrod Rd and Hoffner to check on my order and instead of getting my order they played musical telephone with me for a half hour then when the supervisor came to the phone she did not help me either. I then went to the store to complain at customer service. I was angry but not rude or abusive, they were very rude and very abusive saying that I said, "You people" and the ** customer service person went into a rage because she thought I was meaning something else. I meant the Customer service people not people in General. The other customer service person started calling the police because I complained.

    We now live in a world that a complaining customer has no rights or is being accused of something because of their complaints. This is the reason people do not complain because if they do, there will be counter complaints that you used bad words or racial words or negative remarks. When you complain at Walmart they might call the police or threaten you with police if you say anything that resembles a complaint.

    Thanks for your vote!
    PriceStaff

    Reviewed Aug. 25, 2019

    There is a Large rollback sign on a big corrugated paper box on the store floor for the watermelons inside It. The sign read Rollback 3.99, was 4.48. I brought it and I was charged 4.48 instead. I brought it to the attention of CSM on duty. She is of the opinion that it is not her fault and had no intention to rectify it. Therefore, future customers will still be deceived with the wrong price. This is a deceived practice they are applying and it is not right. This kind of practice needed to be stopped. It is ok if they made an innocent mistake. But it is not. After they noted the mistake and intentionally not to correct it. For your information I told the CSM 13:50 today 8/17/19. You may check when they correct it.

    Thanks for your vote!

    Reviewed Aug. 25, 2019

    Ordered for the new NextDay Delivery that Walmart advertises on Friday, so I should of received my order on Saturday. No delivery on Saturday and now the order status saying Delayed! Chatted with Walmart who said my order was lost in delivery and they could now reorder. But I will not be getting my order until Tuesday now, so much for NextDay Delivery through Walmart. I would not do this again. Also was offered $10 promo for the difficulty which I thought was great until I opened the email and there was a stipulation for $10 off my next purchase of 15 or more. I thought I was suppose to get something nice for the difficulty Walmart put me through and now I have to spend even more!!!!

    Thanks for your vote!
    Customer ServicePrice

    Reviewed Aug. 23, 2019

    The low prices are NOT worth it! Save yourself the time and trouble. Worst company ever, trying to compete with Amazon unsuccessfully. Bad customer service, no control of orders, and FedEx is an even bigger nightmare. Never again.

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 22, 2019

    Unfortunately, I did not received the item and they asked me to get help from police. Not responsible. I most likely lost 550 dollar for adjustable bed and extended warranty. I think the item itself should be good if I receive that based on some reviews on Amazon.

    Thanks for your vote!

    Reviewed Aug. 21, 2019

    Walmart in Lebanon, Ohio: Usually can't find a decent shopping cart that isn't really noisy or pull to left or right of broken wheel. Everytime i go there the candy shelves are half empty and I'm lucky to find half the items I'm looking for in grocery section. Thank God for Amazon!

    Thanks for your vote!

    Reviewed Aug. 21, 2019

    When purchasing electronics, sales and/or cashiers do not disclose that laptops have only a 15 day window to exchange. No disclosure at all. I only wanted to exchange it as the screen dies in 29 days. They had stock of the exact same laptop.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 20, 2019

    I try to make a order online and tried 3 times, all be cancelled. Email say not able to verify my payment. Finally I have connected a human customer. Without ask me any question to verify my ID, payment card. Ask me to to wait 72 hours. I do not know after 72 hours my ID will be verified? When we have phone call, why they do not ask me questions to finish this.

    Thanks for your vote!
    Customer ServiceCoverageSales & MarketingStaffReliability

    Reviewed Aug. 20, 2019

    Went and got a cellphone then I after 2 weeks of use the device started freezing and crashing. Have it like that for a week hoping the phone would work with a software update but unfortunately it didn't. So went to the store to return it just to find out I only had 14 days to do it - something that I couldn't find in my receipt nor anyone in store told me about that policy. So then I try to use my 2 year product warranty just to find out that those 2 year warranty won't start until the 1 one year manufacturer warranty expires. So again why they don't tell that to the customers. Because why would I need a 2 year warranty having 1 whole year covered by manufacturer.

    So in my opinion what Walmart is doing is scamming customers with that so called (2 year protection plans). Can y'all imagine how many millions of dollars do they made a year with that? THANKS. HOPE EVERYONE THINKS TWICE BEFORE GETTING THAT PROTECTION PLAN OR GET INFORMED SO THEY WON'T GET PLAYED LIKE I WAS.

    Thanks for your vote!
    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 20, 2019

    Worst online experience I've had. Ordered 3 trailer tires with wheels on rollback for $34 each. They arrive as just tires. After talking to 3 foreign people that just want to refund me instead of getting me the product I ordered I finally talk to someone helpful. He refunds me and tells me to order another set (he told me to order these exact ones) that is more expensive ($56 each) and they will cover the difference in cost since it was their fault. He said, "go ahead and order them and call back with the reference number." So I do that and after speaking with 3 more people that can't help me I get a rude woman who tells me they are not going to cover the cost difference and that he was wrong and she "can't do anything to help me" and won't even cancel my order.. Was also told a $25 gift card was going to added to my account by a woman on live chat because of the trouble I went through and that didn't happen either. Never again Walmart...

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed Aug. 17, 2019

    I order online with Walmart.com with 2 days shipping. My order didn't come on time - late for 14 days, wow. If I were you don't order to Walmart.com and more thing Walmart is billion dollar company and can't train their customer service to be good customer service... Don't buy on Walmart.com.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 16, 2019

    I ordered a couple of tops online which were to come by FedEx in a weeks time. The day they were to arrive, without warning I received an email stating they would try again the next day because of my security gate so I called Walmart whom spoke to the FedEx driver & gave him specific orders to CALL me when they arrive so I can come out and receive my package. I stayed home from work the next day waiting for a call and AGAIN received a email stating they would try again in 3 days.

    So I called Walmart Customer service AGAIN and the lady I spoke to the day before failed to make note that they must give me a call so I canceled my order and the man I spoke with could care less that I lost pay waiting on them because they can't follow simple directions. I can only imagine what disaster my order would of been or if they even sent the right product. I strongly recommend never shop online through Walmart. I have ordered dozens of times with Amazon and NEVER had a problem with my merchandise delivery or customer service!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed Aug. 16, 2019

    Customer service for Wal-Mart delivery is more than 5 stars. They are on top of everything I ask for or call and the fee is only $4.95. They call 30 mins. before they deliver to let one know as well as call when the driver is more or less 5 mins. out and when they arrive. For an apartment building that is wonderful.

    Thanks for your vote!
    Price

    Reviewed Aug. 13, 2019

    I ordered one hour photo service. My credit card details were taken and the order was processed. I coordinated my day and spent over an hour of my time driving to and from Walmart and talking to the service desk at Walmart. This was only to find out that they never even had the ink to print the photos. They couldn't tell me when they would be able to print the photos either. I asked that they change my order to match what they would typically charge for prints that take longer and they told me they could not do this in the shop. I called Walmart.com and they first told me that I would need to get the discount applied in the store. Then they told me they would discount it, but to a higher than standard price! After getting the runaround, I asked that they cancel the purchase.

    Thanks for your vote!
    Customer Service

    Reviewed Aug. 9, 2019

    I've ordered items in the past from Walmart.com and the shipping has been awesome. This time however was the worst. They packed almost EVERYTHING from my order in a HUGE box (the size of a small dryer). I'm talking, laundry products, food, toilet paper, etc. The laundry products were not sealed or put in plastic like they have been in the past. EVERYTHING leaked out of the large fabric softener bottler and some of the detergent bottle. It leaked all over everything in the box.

    To make matters worse, I live on the third floor of a complex and the box leaked through the decking, down the wall onto the second floor and first floor neighbors entrance way. It was nothing but a blue mess! Hopefully, I will be able to post pictures of the mess. My main complaint is of the shipping and who in their right mind would ship products like that? When I called, Walmart did their best to keep me happy and replaced some of the items and gave me a very small credit. I'm truly afraid to order from them again.

    Thanks for your vote!
    Customer ServiceStaffProcess

    Reviewed Aug. 9, 2019

    On July 30th I purchased a 60" 4k smart tv from Walmart.com the app on my phone gave me tracking information and it was delivered to my local Walmart in Cameron, NC on Aug. 6th. I went to the store on Aug 7th as instructed to pick up my tv and BOOM I have a broken tv, broken boxes and looks like they put the tv through a shredder. So NOT only do they not give me another one but the store said they couldn't help me and would not assist me in any way. I called customer service and the rep on the phone actually laughed at me when I said you owe me a tv! I spoke with multiple people in every department for 2 hours and was told I could pick another tv out at the Cameron store and that was yesterday 8/8/19 and then another 2 hours fighting with Cameron Walmart and Walmart customer service rescinding on what they originally told me.

    Here it is 8/9 and STILL not tv and no refund to buy another tv which they told me they processed and I called VISA and the transaction number they gave me as the refund transaction number is not only a lie but a made up number. Visa said they do not use those numbers and nothing has been processed or sent back to me. Needless to say I will be suing both Walmart and Walmart.com for my money my time and anything else I can! DO NOT SHOP WALMART FOR ANYTHING!

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Aug. 7, 2019

    Be careful ordering anything online from Walmart. My experience was that they have many vendors they advertise in their pages for that they do not support but probably take a cut of their sales revenues for generating business for them. You think you're ordering from Walmart when you may be ordering from a place that Walmart does not stand behind. When you call Walmart's customer service they simply tell you it's not their order. It's pretty sad they say this when they advertise on Walmart's page. I am certain Walmart did not just allow these people to advertise for free. They should forewarn the unsuspecting public that, "even though we advertise for these people on our site, we are not responsible for them." I'm very disappointed and will try to stay away from Walmart forever!!!!

    Thanks for your vote!
    Verified purchase

    Reviewed Aug. 6, 2019

    I ordered online and did not realize the return policy was so onerous. To return you must pay 15% or 20% restock fee. I tried going to the Corpus Christi Tx Staples store to get a label as indicated to me, and they did not have any. They are not nearly as user friendly as Amazon or eBay.

    Thanks for your vote!
    PriceStaff

    Reviewed Aug. 6, 2019

    I purchased a Vivitar Aeroview Drone for my husband's birthday. Ten days later as he was assembling it he noticed damage on the backside. There were dents and the camera prawns were bent downward. He immediately attempted to exchange it. The assistant manager stated that the price had gone up and that she would not exchange it unless I paid another 40 dollars. The extra cost was not an issue, the principle is.

    I contacted the corporate office. The person I spoke with stated that they defend their managers decisions. This item I believe was a previously returned item placed back on the shelf for resale. The personnel from corporate also stated that it could have been damaged in freight. I do not believe this. It is not possible for the prawns located beneath the surface to be bent in shipping. It was an expensive product. Buyers beware! I will never again shop at any Walmart.

    Thanks for your vote!
    Staff

    Reviewed Aug. 1, 2019

    I have done online shopping with Walmart 4 times and really liked it. The people and very nice and friendly. Today I started to place my order and almost half the stuff I wanted said in store only purchase. I had to go to Fry's online shopping and was able to get everything on my list. I was willing to pay the almost $5.00 fee that Fry's charges, even though Walmart is free. I don't know why Walmart makes you come into the store for some products. Some of the items I had were cold or refrigerated, but Fry's was able to fill my order. Walmart will have to step up if they want to keep my business.

    Thanks for your vote!
    Profile pic of the author.
    Contract & TermsPrice

    Reviewed July 31, 2019

    If you have a Synchrony Walmart credit card, brace yourself. Your interest rate with Synchrony is 6.99%. Effective mid-October they signed a new contract with Capital One to manage their credit cards. Interest rate... wait... 25.15%. And this new contract is with the company who had the worst data breach in history in the last 12 months. Something tells me Walmart will be losing a lot of business, as will Sam's. Another large corporations putting the screws to American customers.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 30, 2019

    What a horrible experience! I ordered some Fruit of the Loom ladies underwear and received 2 packages of pants mislabeled as Fruit of the Loom underwear. When I called customer service, they said they could only refund the cost of the items, not the shipping or tax charges, even though it was their error. In addition there was no return slip in the package. So I argued back, what kind of a business makes an error and still charges their customers for the shipping and tax. So the guy went back and said I was getting a full refund and to check my email. Well I received a refund for $6.41! The total cost was $34.19.

    Another call to another customer service rep told me yes I have a full refund, but it will take 24 to 48 hours to receive an email on it. Huh? I just received an email for $6.41 a few minutes after talking with them, but now the full refund takes longer? I will never trust Walmart again, and will never order online from them. I never had this kind of issue with Amazon and have ordered multiple times from Amazon. I will go to Amazon or any other site, but never Walmart. Walmart clearly has issues with their stock process and customer care reps who don’t have a clue how to handle a return.

    Thanks for your vote!
    Customer Service

    Reviewed July 28, 2019

    Purchased online dvd - Father of the Bride. Delivered broken and was told to return by mail which I did. Lousy customer service. Back and forth from claims I never paid for it but it was on my credit card statement. Never got credit nor a replacement. After 8 months I gave up. Buyer beware! I would give zero stars if I could.

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed July 28, 2019

    Purchased a Raisin Bran Cereal, which had the label ''Great Quality...Guaranteed..and If for any reason you aren't happy, we'll replace it or return your money. All you need is the package. It's that simple. Guaranteed." I consumed more than half of it, but was not happy with the product. I went back to return it, taking just the package, as was written on the label. But the customer service was not aware of the guaranteed label, nor they returned, saying they can't take back the the empty package. So the label, is kind of a scam. please don't trust it. Thank you.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 26, 2019

    I shopped at Walmart located in Geneseo, NY on March 7th. The time was around 9:40 pm and I was at self-scanning area. I was buying a portable battery for my cell phone and I had problem with the scanning machine as it wouldn't let me pay for the item. So I wanted to delete the item from the machine and I wanted to scan my item at different machine. So I called the employee (she was wearing a glasses) who was working at the self scanning area at that time. As she was walking toward me, i told her i want to use different machine and she literally screamed "WHAT????" as if she was a mother who was super angry at her kid. There was other customers right next to me and they also stared at her.

    I mean English isn't my 1st language and I do admit that I was mumbling little bit, but still that was way too rude. At that time i was literally stunned by her attitude, so I just paid for my item and left. I mean is this how you treat your customer? I just needed little help with my payment. You can't just scream at customers. I mean there is absolutely no exaggeration of what happened to me. I guess Walmart does not welcome customers like me. I'll just use Wegmans from now on. I hope they have better employees than you guys.

    Above 3 paragraphs are what I wrote to Walmart customer service 4 months ago and the customer service forwarded my complaint to Geneseo Walmart but I couldn't hear anything from them. The funny thing was that I received a call from some random number (I thought it was just a spam call and I didn't pick it up) and the number turned out to be Geneseo Walmart's number. Are you joking me? How about send me a an email that you are going to call me so I can pick up your spam- looking number? Still no feedback from them after that. They just tried to call me and that was it.

    I don't even want apologies from them anymore. I'm pretty sure they will just try to call me once and forget about it (I'm not even in America now so I can't even get the call), but I get it, Walmart has tons of customers and wouldn't care about some random angry guy. But seriously, Geneseo Walmart really need to control their employees before all of people use Wegmans instead of Walmart which is full of toxic people.

    Thanks for your vote!
    Installation & SetupStaff

    Reviewed July 22, 2019

    Assistant manager Brian evening shift is racist. He claims he is not here is the situation. I applied for Walmart credit card and was approved and given a temporary card number to be used in store. With comes the instructions for how the cashier rings it up since the cashier doesn't know how to clearly read the instructions. A scene was made where several workers was there all looking at the printed page with all the information on it. Then Brian asst mgr comes over, looks at me Hispanic, my friend ** and without finding out what's going on says, "do you have I.D." which I provided but went in to tell him that was racist.

    He looked at me, my friend then without knowing what's was yet happening just that I had credit he has asked for I.D. I said a ** person would not have gone thru that. He would've talked to them first and then maybe not even ask for their I.D. Then he kicked me out so it's O.K. for Walmart to give me credit but it's o.k. for their manager to kick me out for trying to use my credit.. So tell what's the purpose of the credit if I'm be scrutinized and prejudged by staff and then kicked out not allowing to use my credit.

    Thanks for your vote!
    Customer Service

    Reviewed July 21, 2019

    After being about 3 hours online I decided to apply for the credit card since they offered me $25 dollars. Once I applied when I was checking out I was asked for the security 3 numbers from the back of my plastic, which obviously hasn't arrive yet. Many calls to the 1-800 and no one could helped me. Now I'm with an inquiry in my credit score, I haven't purchased my stuff and I have to wait for the plastic to arrive. You are doing it wrong WALMART, it's all about service, no wonder why eBay and Amazon are leading nowadays.

    Thanks for your vote!
    Customer Service

    Reviewed July 17, 2019

    My order #Order ** for an exercise bike. I went to Walmart.com and CLICK return the item (unopened since I bought the wrong item). I was given an instruction to return the item to the store so I printed it and also called the customer service if I can return the item to the store and they confirmed that I can return to the store. I paid $100 for a truck to take my package to Walmart store and when I tried to return the item Walmart the store refused to take it. I finally shipped it to the Walmart Returns and they received it on July 5. And, it's July 17 and they have not refunded my money. Walmart Online has very poor return management and customer service are not properly educated to handle calls or complains.

    Thanks for your vote!

    Reviewed July 16, 2019

    I thought that this Microwave was going to be a good one, ha, what a joke. I thought that because it was the same size physically as my old that died, and it was less power at 700 Watts instead of 1100 Watts and fit above the Fridge in the opening. I set up the "Clock" as usual but when I warmed up some cold coffee the inside sweat bullets, moisture droplets all over...! I wiped it out with a paper towel, but it kept producing this same amount of moisture every time. After a while the enamel which appears to be baked on inside started flaking off and there was rust under the flakes. Now the whole thing is destroyed inside and I'll have to replace it soon...!

    Thanks for your vote!
    Staff

    Reviewed July 14, 2019

    Put the wrong size tires on my car caused damage. Walmart does not fix it mistakes they just take from the customer. Do not use the Auto center. The Walmart is in Batavia New York. Management lie as if Walmart really care for his customers. They denied all wrongdoing and close the case without a real investigation.

    Thanks for your vote!

    Reviewed July 13, 2019

    Walmart needs to stop hiding the negative reviews on their website. For some time now I have noticed that there are very few or 0 negative reviews on most products on Walmart's website. If the product is bad enough that you have to hide the negative reviews find another Product to sell. Stop trying to sell us junk and then give us a hard time when we want to return it.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed July 13, 2019

    Went to the Walmart in Camden SC. Need two tires nothing extra. Called. Was told tire was 70 a piece. Go cheapest they have is 80 a piece. I need two mounted on front. she says, "that will be 212.00." Last I checked 80 + 80 = 160 so I get charged 52.00 for tire removal and tax plus she adds lifetime rotation that she says is mandatory. I call this BS. If it’s mandatory it should be included in price.

    Thanks for your vote!

    Reviewed July 13, 2019

    My son went to Houston for his Medical School and I ordered several items (bed, bed frame, box spring, printer etc.) for pick up from Rice Avenue store, so that I can set up his room. The items came and we had 7 days notice for pick-up. Unfortunately, we knew it would be 8 days before we reached Houston. Therefore, I called the store pick-up clerk and Walmart.com and got the promise that they will hold my items for 8 days. When I went on 8th day, I was surprised that the items had been canceled and were not available for pick-up. Apparently, they were still in the back of the store. The clerk told me that they cannot sell it to me and they will return them to Walmart.com. I was asked to reorder and pick up after 5 days. What a stupid policy. This was so frustrating and ridiculous. I will never order anything from Walmart.com.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed July 12, 2019

    On 7/11/19, cashier Patricia in New Braunfels TX refused to sell me (a 54 year old woman) a video game (Skyrim) rated 17+ because it was for my 16 year old daughter, stating it was her right to make such a judgment call. The customer service manager had no such issue with selling it to me, but never apologized for Patricia's rudeness nor for the scene she caused by arguing with me for the entire 15 minutes this transaction took. In speaking with others about this situation, it became apparent that this woman regularly refuses to sell video games, alcohol, and tobacco to adults, whether they are accompanied by a minor or not. Since there have clearly been so many complaints, this is not only a training issue, but a general management issue.

    Thanks for your vote!

    Reviewed July 12, 2019

    I bought this pool a week ago. Finally just got it and the box is damaged. I didn't just spend $20 I spent over $300 and I get my box completely damaged. I love Walmart but they need to make sure that whoever is handling their shipping takes care of the customers stuff!!!

    Thanks for your vote!

    Reviewed July 11, 2019

    I have used Frontline Plus for many years on my dogs that are about 15 pounds. Up until last year I have recommended the product to everyone I know. Last year I bought a larger package and it didn't work at all. This year I bought a 3 dose package thinking maybe the larger package had something to do with it. It is like the fleas love it now and my poor baby is worse off than he was before I put it on him. Before within a day or two at the most my pets were feeling much better and if I did a good job of dosing them monthly they did not ever have fleas. I have dosed my pet twice in the last 3 weeks and he is just miserable. I am looking for a new product. I feel bad that I had to put where I bought this as the place does not seem to make a difference.

    Thanks for your vote!
    Price

    Reviewed July 11, 2019

    This is a small 700 WT microwave that does the job amazingly well and looks great too! I was leery about buying the Walmart brand for a microwave, but since I've never had any issues with any other of their brand products, decided to give it a shot. So happy I did! Great price, great product, 2 thumbs up!

    Thanks for your vote!
    Customer Service

    Reviewed July 7, 2019

    The store manager at 01928 is allowing semi trucks to park in front of the only area of the store where there are houses overnight and engines running. How rude can a company be! Mind you Walmart built their store in our neighborhood we did not build our homes around the store.

    Thanks for your vote!

    Reviewed July 7, 2019

    Thank you Walmart for having convenience of many products in one location. Many are becoming very annoyed with self-checkout services. I like the convenience of having someone scan my items after I have spent more than an hour walking around putting them in the cart. It's time consuming to have to wait for an attendant to come and assist when there is an item that needs to removed or verified. Please consider adding more cashiers back to your lanes and reducing self-checkout lanes.

    Thanks for your vote!
    Sales & MarketingStaff

    Reviewed July 6, 2019

    I found out I have cancer. So I thought I would order what I needed in the house seeing as I'm getting weaker. Wal-Mart guaranteed 2 day delivery. I've been waiting for 3 and just found out my 220 dollar order is in California. Walmart is 15 minutes away. I'm so screwed. Nothing... I have to go out and purchase the things I ordered cuz hell, I need those items now. Things for before the surgery as well, won't be here. I ordered from walmart cuz they promised 2 day delivery. FALSE ADVERTISING!!!! Straight up liars. Thank you walmart for making my life so much more harder. Never ever will I order from walmart again nor will I ever walk into their store. Not one penny will go to Wal-Mart. And they don't care they have many more customers. They are liars. I give Wal-Mart a minus 10 zeros. To hell with you walmart for screwing up my life. I will never give you a 2nd opportunity and anyone reading this....STAY AWAY FROM WALMART!!!!

    Thanks for your vote!

    Reviewed July 4, 2019

    Farmhouse table with chairs and bench. I bought this set at Walmart, thinking it might hold up a while now that my kids have left the nest. I was pleasantly surprised. It is attractive and very sturdy. It doesn't discolor easily, it got wet and looked great after drying the next day. I highly recommend.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed July 4, 2019

    This microwave is just the right size, not too big, works great, and reasonably priced. I have not had any issues in the two years I've had it. Only used to warm up leftovers, but comes in handy for quick meals.

    Thanks for your vote!
    Customer Service

    Reviewed July 3, 2019

    Walmart Customer Service gives you a hard time when you return a product you bought at a different store even if you have the receipt and packaging. Nowhere does their return policy state that. I bought a bag of nectarines that were rotten inside and returned it next day to store closest to where my schedule took me which was a few miles from where I bought it. Customer service was really rude. They also refused to take a night gown return with tags and receipt for my neighbor for same reason. They lied and said that store didn't carry it. Wasn't true because that store is where she saw the nightgown but they didn't have her size so drove to another.

    Thanks for your vote!
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 2, 2019

    Bought a 43 inch Sceptre tv with a 2 day delivery. It arrived 3 days later and stopped working the next day. Walmart online promised me the replacement would be here with in 3 days, then later they moved it to 5 days. I called them up and they said well that 3 days was only an estimate, then they was extremely difficult to work with and would not put a supervisor on. I don't think I will buy anything from Walmart online again, 'cause you can not take it back to the store or ask for a store replacement. All you can do is wait on them to take forever to resolve the issues. They give you employee names like JB or JC so that when you call back and say JC told me it would be here in 3 days they don't know who JC is and it is not their fault she gave me bad info. They sold me a broken tv then keep changing the dates when it will arrive. And tell me a supervisor will call me back maybe in 24 hrs.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed July 1, 2019

    Walmart Store #3406 15221 Montfort Co - Manager spend so much time hiding in back office while consumer are getting sick not knowing the beer they just purchase had raw bloody ground turkey sitting on top of it. Two weeks ago there was package in the same area with raw chicken wings. When pointed out to the co-manager I was told it wasn't her department removing the raw meat, tossing it in the meat bunker and never remove ring the beverage to be clean or taken it to be disposed of. The wing had been like that for two days, all the while Ben E Keith and Andre employees restock and some took photo of items they restocked but never removing or reporting about that package probably knowing the ** or ** would get upset if they came to the manager office to report this.

    Now look store shoppers are always putting something they decided they don't want any where. I saw deli meat in the cleaning items row but this Walmart never announce for employee stage or re-line up area unless a higher official from Walmart is in the store. I will be very much hard pressed to purchase anything at a Walmart or #3406 unless it's paper products or cleaning. Co-manager ** or ** who refused to give her last name but did give me ** full name. GM ** will take action on any issue if he see it or is told but if he's not in store #3406 Montfort. It's a off day for leadership.

    All the good managers there have been remove or like Tyler who's at Walmart on Coit Street that is so much better. You can hear them asking employee to zone which means clean up each row and line up shelve product. Go to #3406 @ Walmart and see if you ever hear that code announce. But don't ask for help finding something, most don't speak English and the managers hided their name tag as not to be bothered. That's why I was asked to get out "her ** store." Chat Conversation End. Type a message...Official.

    Thanks for your vote!
    Profile pic of the author.
    Price

    Reviewed June 30, 2019

    I purchased three Secret Treasures bras from Walmart and since wearing them, I have has three cellulitis under my right breast and one cellulitis under my left breast. I've never had cellulitis in the breast area until I purchased the three Secret Treasure bras. Typically I purchase cotton bras but since I was under a tight budget (owed over $2000 in taxes), I had to buy the cheapest bra Wal-Mart had. Well, you get what you paid for and when you buy cheap garbage from Wal-Mart then you'll likely pay the price for buying cheap junk from China.

    Now, I happened to purchase the ** brand of the **. I just happened to purchase it yesterday and just opened it up a few minutes ago. The ** is supposed to be a cream based product. However when I went to squeeze some out it was all liquid. I looked inside the tube and noticed that the supposed cream was separated. When a lotion or cream based product gets old it starts to separate. It was pretty obvious the ** product I bought was being sold even after the expiration.

    I think I'll be ordering my bras on-line or from TJ Maxx or Target. My feminine products I'll be purchasing at the local pharmacy store. Eventually I'm going to stop shopping at Walmart-Mart altogether. I can't afford to work hard and spend my money on all the cheap garbage Wal-Mart sells. I highly recommend shopping elsewhere.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServicePrice

    Reviewed June 28, 2019

    American made, low prices, pleasant greeters? No more! Today, I went and bought 5 items from them. The clerk was unbelievably rude. I set all items on counter and requested all items bagged up so I wouldn't need, to wait in line, to be scanned by the check-out-cops. Clerk insisted, she couldn't bag 1 item (a small cheap bag of potting soil) The Walmart cop scanned & re-scanned that unbagged item, repeatedly. Until embarrassed, I stated, "I'm not a thief". Walmart cop allowed me to leave store.

    I later looked at receipt & see that that one item, she'd refused to bag up was not scanned nor paid for. I honestly feel that rude clerk tried to set me up. I could be sitting in jail right now with my name in the paper & reputation ruined over a lousy $3 bag of potting soil. I will return to Walmart tomorrow, to pay for it but that will be the last time, I walk though the doors of a Walmart. I've been overcharged there before but never had a clerk treat me so badly without reason and not scan/bag an item before sending me to the Walmart police. Disgusted.

    Thanks for your vote!
    Staff

    Reviewed June 28, 2019

    What was already a mostly negative view of Walmart and its policies has turned into downright hatred of the company and its management. Without any prior warning to the community they rolled out both facial recognition and entrance turnstiles overnight at all of the Walmart's near my location (Atchison, Mid-2019). When I asked a manager why they did this, he stated it was to combat theft. When I expressed my disapproval with what happened and how it happened he stated that, "I must be one of the people we are combating. Because, if you didn't have anything to hide you would approve of this."... Seriously!? Whelp, Walmart. If that's the way you feel, I will gladly SPEND MY MONEY ELSEWHERE.

    Thanks for your vote!

    Reviewed June 28, 2019

    I want to use the phone devices like wallet, Google pay without using g chip or cards which they don't have it and they need to upgrades the cashier device. Which way phone device. With QR code would not do any good.

    Thanks for your vote!

    Reviewed June 25, 2019

    Tried 6 times to send money to my daughter in desperate need. Cannot create profile...page goes blank... error after error after error! 7th time I'm done with the company and the website! What a crock! Multibillion dollar company and can't update the site to work? Really????

    Thanks for your vote!
    Customer ServiceInstallation & SetupStaff

    Reviewed June 24, 2019

    I experienced a very bad customer service with the Electronics department at Walmart. I paid $47 to buy the 6GB with unlimited talk and text "total wireless" sim card. The employee at the Electronics told me that he can't help me to activate the sim card and that if I could not activate it, I can return it within 30 days and get a refund. I tried to activate it online and by calling customer service but the activation did not work, I went back to Walmart the next day to return the sim card and get reimbursed as I was told the night before.

    People working in the Electronics directed me to customer service where I was told that they can't return it and reimburse me, and when I talked to a manager at the customer service she was not cooperative and refused to take the responsibility of the dishonesty of one of the employees although I explained to her what he told me and that it is not my fault. As a result, the sim card did not work and I did not get my money back. I don't recommend dealing with electronics at Walmart or believing them since they are dishonest and nonprofessional.

    Thanks for your vote!
    Customer Service

    Reviewed June 22, 2019

    I ordered two items to be delivered to the store for pickup. A week lied or I get an email that one of the items showed up. The other two is still coming but that I needed to pick up my partial order within the next 7 days. Why would I want to make two trips to pick up one order? After the 7 days expired I had never received notification of the second item arrive so I called Walmart customer service. Apparently both items arrived but one was never scanned in and they were both at the store for pickup. I asked customer service to call the store to verify that I would both be available since one had not been stand in. I didn't want to waste a trip. Customer service cannot contact their own store at 11:00 a.m. After 10 minutes she said the store must be closed. 11:00 a.m. on a Saturday morning the store is open just not taking calls apparently. Should have never tried shopping without Amazon apparently.

    Thanks for your vote!
    Customer Service

    Reviewed June 21, 2019

    I am so disappointed in my experience with Walmart online shopping. I recently order two items, Cuisinart knives and Heart Perfume. I received the knives just fine but have yet to receive the perfume. I went through the tracking process and found out the name of the company that was to have delivered the perfume. The tracking information claims that the perfume was delivered. When I emailed the company in question with my tracking information they told me in two separate email responses that they have never received my order at all.

    I have tried to contact Walmart about this problem. I tried by phone and my call was answered with dead air, nothing no one to talk to. When I tried the tracking system online I was caught up on a loop that took me nowhere, now way to resolve the issue. This means, my card was charged for an item I never received and apparently no one wants to help in any way to resolve this problem. I am very disappointed with Walmart and I won't shop online with them again. No one wants to help me at all.

    Thanks for your vote!
    Staff

    Reviewed June 21, 2019

    Ordered from Walmart online 3 bicycle seats. Received all 3 individually boxed in a damaged box. Discovered only 1 would fit on 1 of our 3 bikes. Upon returning the 2 (in unopened individual boxes) at the store we were told we had to have the original box that the 3 came in. Please note we had our receipt for the return and when ordering it stated that any returns could be made directly at the store. What a hassle and going home to repack the 2 in a box and standing in line again. They finally accepted them for return. The attitude of the employees was much to be desired. The credit for said items are to be received within 2 billing cycles of our card. This happened at store #2177 in San Diego, CA on 6/11/19. Needless to say we are a very unhappy Walmart shoppers!! BEWARE OF PURCHASING ANYTHING ONLINE FROM WALMART!!

    Thanks for your vote!
    Customer Service

    Reviewed June 19, 2019

    Item was delayed by several days, and Walmart, in their infinite wisdom, still elected to ship it ground! No phone call or email asking if I would be willing to pay extra for shipping. Nothing! And, after I complained, I was offered $10 to shut up! I don't care about the money, I need this for a child's party.

    Thanks for your vote!

    Reviewed June 15, 2019

    Every time I have a delivery from Walmart, I can be assured the box is opened partly. Not sure why they do this, but it seems rather deliberate. If it is a package from Walmart through FedEx, I can be guaranteed that someone would have cut the tape and/or the box is open. Is there a legal perspective to companies opening the packages of individuals?

    Thanks for your vote!
    Customer ServicePunctuality & Speed

    Reviewed June 13, 2019

    THE WORST MOST UNINFORMED CONFUSED AND POORLY TRAINED AND SUPERV. In a nutshell, the facts the regional grocery center tell customers is often plain wrong, which mixes up and disrupts any hope of you getting your food delivered to your home. I spent hours today on the phone trying to get them to fix the delivery address, they got it all wrong. More mess all day with them. Gave up and called Kroger. What a time waster!

    Thanks for your vote!

    Reviewed June 12, 2019

    I was in our Walmart the other day and I was going to buy a couple of new release films and one of the ones I wanted was the film *Five Feet Apart* and lo and behold, they had no Blu-ray copies of this film, even though Walmart should be putting out all new releases of films, but it seems that they seem to slip up several times with new releases films which kinda ticks me off.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 12, 2019

    Today, Tuesday 11 June 2019 around 7 pm. I just find out the Walmart employees here especially the returns were little racist and discriminating. I went to return a faulty canopy tent and the returns department advised me that, I cannot return the camping equipments but only exchange it. There was a dark coloured lady in front of me with a similar tent and I saw them advising the same thing. I went and came up with the same item and was in the line and saw the returns people exchanging the canopy tent with money of the same woman who was denied before, who now was with her mother. I then talked with the returns people about the return just happened in front of my eyes and they now told us the returns was possible because the item was not used. How can a policy change of only exchange changed with returns with cash all of a sudden. This is ** and discriminating behaviour.

    Thanks for your vote!
    Staff

    Reviewed June 9, 2019

    Normally easy to get around and find where something might be at the occasional odd thing but be difficult or might not be found in a particular store but can usually be found at Walmart online. People are normally helpful and pleasant.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed June 8, 2019

    Suffern Walmart. Stay clear of the Suffern Walmart, attempted to return merchandise that was gifted at a baby shower. 70 people attended, receipts were misplaced. Asst Manager (Suelo) has the nastiest personality I have ever encountered. Refused to take back/or exchange a baby monitor after she realized the price ($125) but would give a credit for $75 worth of clothes. The return policy states any return without a receipt over $25 will be issued a store credit with govt ID. Stick to Amazon and Target, better customer service and better return policy. 20 years of Walmart shopping has come to an end. I repeat AMAZON TARGET AMAZON TARGET AMAZON TARGET!!!!

    Thanks for your vote!

    Reviewed June 7, 2019

    This small kettle grill is perfect for a two-person household. The only problem is that it doesn't do well at containing the heat. It has to be set on a concrete or dirt base and far away from any siding or anything that might be affected by extreme temperatures. It's also not easy to empty to the spent charcoal. Other than that, we're quite happy with this little grill.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed June 5, 2019

    I went in early to Walmart on Cabela drive in Indiana and there was no donuts available for purchase. The area in the front with nuts was very empty and a lot of empty boxes but plenty of employees walking around talking loudly. The main reason why I write this review is because when I went to go to place my items on the conveyor belt there was a box of stock placed on the edge making it difficult for me to place my items there. Unfortunately the "stocker girl" didnt care to notice so I handed the box of stock to her so I can place the rest of my items on the belt for purchase.

    I guess helping her do her job annoyed her because she went to get some tall large white man who was in street clothes who thought he was going to intimidate me by saying "Well they dont want to see me when I'm mad." I paid no mind to this ignorant man in street clothes who thought he was really someone to try to intimidate me because his fellow employee wanted to do things "her" way. Very disgusted at how they gang stalked me. The cashier was humming after I voiced my opinion it seemed to bother her that I wasnt going to let anyone treat me anyway. I came to the store for a reason to buy items I needed that werent in stock and then to be inconvenienced by a careless worker and bullied by an unimportant looking man in street clothes was highly disturbing.

    Thanks for your vote!

    Reviewed June 5, 2019

    I'm tired of going to Walmart especially the one at Chattanooga. They always over top of you like you're stealing something.. I dont need to steal anything. They do it mostly to **. I will not be shopping there at all anymore. I also others talking among themselves also.. Walmart use to be my favorite.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed June 2, 2019

    I bought a large children's play yard from Walmart.com and the item was defective. Since I bought online they would not allow me to return it in store. I hadn't kept the box & was told this was fine; and to wrap it in plastic with return label by their online customer service associate. The associate made a FedEx pick up for me but they never showed. I called FedEx and was told my item would NOT be picked up unless it was boxed and the Walmart associate had lied.

    I scheduled a new pick up and went out of my way to get a large box (getting the box was a hassle because I have a newborn & 3 other kids to take care of)! So FedEx picked up the box but Walmart is saying the return is still pending. When I contacted their customer service AGAIN (the 10th time) they gave me more phone numbers to call! After spending hours, days, and weeks on this return I'm done; and will no longer order from Walmart.com! I wouldn't recommend other people order from them either! Amazon makes ordering and returns a breeze, stick with them!

    Thanks for your vote!
    Customer ServiceCoverageSales & MarketingStaffReliability

    Reviewed May 31, 2019

    WOW... No surprise to see the 1.2* rating for Sameday Worldwide. Bought a spa cover from Walmart on 5/18. Was picked up by Sameday Wolrdwide on 5/21 and guess what... It's 5/31 and nothing has arrived yet. I've called 4 times this week and all they can tell me is the same info as the tracking page. No one able to tell me where my package is?!?! I called earlier today and was told they would send a message to the Toronto & Montreal depot and guess again... NO NEWS.

    Spoke to another lady at 5:30PM and got the same answer as she asked me to be patient that I would most likely hear back on Monday. Told her she should look for a job at Purolator or FEDEX as they are much more reliable. And BTW, Walmart's customer service was awful as well. No help and again could only provide info from Sameday website. Will be the last time EVER I purchase online from WALMART and WILL NEVER send anything via Sameday. Also false advertising when WALMART was showing delivery in 3 days and it's now been almost 2 full weeks and still no spa cover. Just about to cancel this order and ask for full refund. This is the second poor experience in less than 1 year with online purchasing from Walmart.

    Thanks for your vote!
    Customer Service

    Reviewed May 29, 2019

    While I was ill I ordered groceries on-line that I picked up at a Drive-in Walmart, the next day. They put my order into the back of my car, and when I got home, I found my previous order had been duplicated and added to that current order; an additional $66.36 in merchandise and groceries I did not need. I returned to the drive-in pick up store, where I just got my order, but they would not take it back and told me to go to a regular Walmart store. I went to 2 of them and neither would take the groceries and merchandise back. All this while I was trying to recover from a recent concussion! I REALLY had a headache after all that.

    I called and wrote to Walmart, but the same old story of, "Sorry, we cannot accept returned food items". Most of the order was not food or was in sealed cans and jars! I received a letter from one of their Customer Service Reps saying, "I could sell it or Eat it". Yes, the "Eat" had a capital "E". Sounds about right for Walmart customer service, doesn't it. So, if you don't need 4 bottles of Honey Mustard Dressing, all at one time, or 2 five pound bags of golden potatoes, or 4 boxes of Biore' Nasal Pore Strips, don't trust Walmart to not double your order. If you do shop there, be sure to check the contents of each bag, before paying and driving away.

    Thanks for your vote!
    Price

    Reviewed May 29, 2019

    I used to shop regularly on walmart.com for groceries but for the last several months, there's never anything in stock or only the very expensive stuff. There's never anything reasonably priced. 12 Packs of drinks are around 6-8.00 most of the time or two for 11-12 dollars. The chips are outrageous. Even when they sold them 30-40 % higher for the same product that's in the store it's better than what they're offering lately. What makes it even worse, most everything is out of stock constantly and when you're browsing you have to look through dozens of things to find one thing you want that's actually in stock. Check out the chips and sodas or bottled water. Nothing is ever in stock and what is is so ridiculously priced, it may as well be because I've completely stopped buying any of it.

    Also it's the same for their pets products. Everything has gone up by several dollars a bag in the last 6 months or so. It's not what I would call bargain priced that's for sure. I guess I'm back to shopping at the local grocery. They're much cheaper and although I don't mind paying a little more for the convenience of shopping online, I can't pay 2 or 3 times what the price of similar items would be in the store and that's what it amounts to lately. It's VERY expensive. It's lost all of its appeal and when most of it is constantly showing "out of stock", it's just not worth my time to spend an hour or two trying to find a few items that are in stock that are halfway reasonably priced. I can drive to the grocery store faster.

    Thanks for your vote!
    Staff

    Reviewed May 28, 2019

    So I go to Walmart in Brick NJ only to be discriminated against because I’m **. Really??? I was told by employees there that the Hasidics were citizens and they couldn’t ask them to move away from the laptops they were playing on. Meanwhile I’m a paying customer. So wtf, I’m not a damn citizen??!! So lo and behold, they didn’t get my sale today nor will they ever get it again!!! Please share, I really want everyone to know what this world is coming to. Thanks.

    Thanks for your vote!
    Staff

    Reviewed May 28, 2019

    I very rarely write a review unless I feel a company like Walmart is making unacceptable, poor decisions. Walmart’s new policy to try and check every person receipt as they exit is completely ridiculous. Do you really think you're controlling shrinkage with this ineffective and unnecessary method. All you are doing is causing your good customers to shop elsewhere. I easily spend $15k/yr at Walmart stores on business and personal goods. I’m in your stores more than I care to share and now I’m going to grocery stores, Target and other retail outlets just to avoid the recur checking nonsense.

    The corporate manager who made the decision to do this should be fired immediately and you should find a competent replacement who understands retail and how to control shrink without inconveniencing your good paying customers. Get rid of all the self checkout lines if you don’t trust your customers. I would much rather have a person checking me out but I use self service kiosks because it’s much faster.

    Walmart needs to discontinue this practice immediately or your bottom line will suffer. I’m telling anyone who will listen to stay away from Walmart because of this new practice and everyone I have spoken to agrees that they will stop shopping at Walmart until you remove the double receipt check. And what is really absurd is that they are checking the receipt of people who use your cashiers. This is so damn ridiculous. So say goodbye Walmart to all my business and my external network. I bet you never even thought through how this really bad policy of checking receipts would lose so much business so quickly. I can’t wait for the lawsuits to start for detaining customers who have not stolen anything.

    Thanks for your vote!
    Customer Service

    Reviewed May 27, 2019

    I didn’t receive any flowers! Where are my flowers? How could this have happened? I hope you respond to my experience because it is troubling not to receive your flowers on Mother’s Day. My final thoughts!

    Thanks for your vote!
    Customer ServiceCoveragePriceStaff

    Reviewed May 26, 2019

    Unfortunately, we have Walmart. I am 99.9% dissatisfied with customer service here. From asking employees where I can find an item and a great reply of "I don't know". I had a time where I was at subway and a Walmart employee cut in front of me and said "I am On my lunch break" in the past. Some of the finer moments. Tonight was special though. I went to customer service tonight and brought a box of diapers and two bags of diapers and told the Mary Ann that I would like to exchange these. She replies, "Well you need to go get the diapers for me to do the exchange. No problem." I ask how much it comes to. She replies "about 49 something plus tax". I reply "Can I have an exact number". She said $50. I said "Is that an exact", she replies "plus tax". I ask "Can I please just have an exact number". Annoyed she pulls out a calculator and tells me "$49.67". As I am walking away she says "and plus tax".

    I give up and walk back to get diapers. I grab a box of newborn about 39.00 and I grab a can of formula, about $35.00. Being eight months pregnant, I walk back and place the items on the counter. Mary Ann then decides to tell me of their diaper policy. This policy entails that you can only exchange diapers for diapers. Out of breath and my back and legs being sore I can admit I was snarky and said "never mind" and grabbed the diapers and walked out. I called the manager who was the "store manager" at the time Mark, and explained what had happened. Mark acted oblivious to how customer service is. Mark told me they go through training in regards to customer service. Mark told me he is "sorry I feel that way" which is my way of saying "I don't give a crap about you or your experience".

    I asked Mark about the diaper policy. He said this has been a policy for a few years. Eventually I gave up probing him and telling him about poor customer service experience because I am extremely mad at this point and his only response is "well what would you like me to do?" (What I would have liked was him to apologize (meaningfully) and tell me he would complete the exchange despite the manager's personal policy or heck even say "I'm sorry for any inconvenience, you are right, Mary Ann should have explained our diaper policy to you").

    I contacted Walmart headquarters as there is no such policy found online nor is there anything written that store managers can adjust their return policies online either. Essentially, Don, from Walmart customer service sitting in a cubical somewhere says the same thing. I asked why are their policy's written online if the store does not have to follow them. Essentially, Walmart is like Whose Line Is It Anyway where the policies are made up and don't matter. I would have had a completely different experience if I was forewarned about the policy before I walked all the way back to the diapers. Annoying, sure, but would I have walked out as frustrated as I am. No.

    Obviously Walmart will not fail in any way shape or form without my business but I am done spending money here. Perhaps it was silly for me to get as upset as I am however it has been years and years of poor customer service that I have dealt with because they monopolize areas such as ours which is fairly impoverished and small business and diverse business don't stand a chance here sadly. I am not angry about the policy the manager chooses to make for their store, I am mad that this was relayed to me before I walked all the way in the back and mad when I asked three times for an exact price and Mary Ann failed to give me an exact answer despite asking for a an exact answer. I would guess you say it's the straw that broke the camels back. Hello Amazon and trips to Target.

    Thanks for your vote!
    Punctuality & SpeedStaff

    Reviewed May 25, 2019

    I have a Walmart credit card. It had a limit of $2580. I had this account for many years. It has always been on autopay and I have never been late or missed a payment. I usually made an additional payment also to pay the balance down as much as I could. I recently paid off the balance on the card because I am working on getting my debt down to prepare for retirement. When I paid the card off they dropped my credit limit to $100. That is ridiculous. I have been a perfect customer for years and they repay me by dropping my credit limit and damaging my credit report. And there is nothing I can do about it! So beware. Paying off your Synchrony accounts will do more damage than good!

    Thanks for your vote!
    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed May 21, 2019

    Dropped my vehicle off for 2 tires to be replaced on May 18th 2019. Usually this takes about an hour in my previous experiences. Unfortunately this ordeal is continuing to haunt me. Other than the 2 tires needing replacement the vehicle was in perfect condition mechanically, and had all its components were secure. About an hour and a half goes by, and the Tech working on my vehicle lets me know he needs to show me something. I walk to the bay and see my car door handle hanging off the side of my vehicle. He lets me know that he was sorry but that he had broken my handle off. I understood accidents happen, and just wanted to know if it worked because if so I wouldn't be really upset. He let me know that it did not work. I asked that he fix this or show me where to go to get this fixed, he said he couldn't and that the only way you can use the door is to reach in through the window and open it from the inside.

    "I've already had an issue with my car being broken into...and now you're suggesting me leave my window open 24/7". I didn't find that acceptable and apologized to him but ultimately I needed to speak with his supervisor. He requested the Department Manager Jessica come to come over in which she slowly made her way over, they exchanged words, and from there she looks at me and then goes to inspect the hanging handle. She asked the tech if it was broken before, in which his response was no. She then asked me and I confirmed the techs answer with another no. As in I did not drop my car off with the handle ripped out of socket. I'm relatively small, to rip a door handle out and cause damage like this is very unlikely.

    Jessica then proceeded to let me know that I could still get in, and or reach in through the window and that they weren't going to do anything about it. Before I could even blink, Jessica turns around ignoring me talking and walks off. I was shocked. The tech attempted getting her attention in which I let him know that it was okay, I would find someone else to speak with. (Boy, was I wrong.) By the end of the ordeal I had been waiting for my vehicle almost 3 hours or so? I unfortunately was checked out by Jessica. While at the register she said not a word. At some point I was staring at the floor wondering when she's going to talk or what my total was in which she never said anything. I looked at her as she looked off at something on the wall. Confused still, I looked at the payment screen in which my total was displayed and it was requesting payment.

    Unbelievable. She didn't have the decency to even say the total. Anyways. As shes printing everything out, I get ready to sign the Service Order she had given me a Copy of as I always have when using Walmart Auto Dep. Oddly enough, I didn't sign anything. Just dismissed by the her calling for the next customer. I leave the store and my plans are halfway ruined due to the strangely long wait for my car. I Immediately notice my vehicle shaking and making a loud thudding sound. I pull over close the hood just making sure that wasn't loose. Checked the lug nuts on the tire thinking maybe one is lose. I was on a toll road BTW. I start to call Walmart to see if they noticed anything or if there was something else they broke.

    As I wait for someone to answer, I take off again. Within seconds the noises and shaking happen again. I exit and at this point get in contact with Jessica again by chance as she was the one who picked up the line. (I eventually got to my house in the timing of all this, but couldn't go more than 40-50 mph) After confirming that she was the manager, I began to speak and here is the dialogue. ME: "I just picked up the 2011 Nissan Rogue from get-- " Jessica (Very rudely, and Loudly) "yeah. I already talked to you." Me: "Excuse me? I'm actually calling in regards to anoth-" Jessica (again interrupting me "Yeah. I already talked to you, whats your problem?" I flipped unfortunately. Me: "Well if you would let me finish my ** Sentence may-" and she actually has the nerve to cut me off a 3rd time in a matter of minutes.

    She then proceeds to tell me "Hold on" puts me on speaker phone, and says "go ahead." At this point I couldn't deal with the lack of Customer Service none the less emotional and financial turmoil. Here I was just hours ago perfect car just needed some tires to now feeling like and now knowing that nobody wants to take responsibility for this and will give me the run around until I drop it which I guarantee won't be how I handle this. After being put on speaker I said as quickly as I could the symptoms of my car after having it serviced at her store. She told me "Well what do you want me to do over the phone?" Well Jessica, I'd like you to fix the issue, pay for it all because this wasn't an issue prior to service with you, you can lose the attitude, and you can learn some great things if you read up on your own company's regulations and policies.

    Anyways. Since then I've filed claims, after doing so today May 20th 2019 I looked over the warranty and policy printed on their service order she provided at check out. Coincidentally I saw the comment {Disclaimer was signed for two tires installation, Driver side front door broke prior to service...} Uhm, I thought me and your tech both confirmed this was not the case, and that he in fact broke it. So I get a little mad and look at a signature in a box that reads disclaimer. Basically stating that you agree with the comments section and that they aren't liable for damages. Below it all it says Customer Signature. Well funny, I signed the gentlemen's device when I checked in.

    After speaking with another associate of this department I was notified that the Service Order is created prior to work being done to the vehicle. That being said, if any damages were present at the time that I physically handed my key to the associate I would have been notified then, and it would have been agreed and noted on the service order. So.. Jessica, if your tech literally called me into the Bay to show me something... that something being my broken front driver side door, why would that comment have made its way into the initial service order I agreed and signed noting no damages? I mean he literally came out and said he did it and told me sorry...

    This "Customer Signature" signed supposedly by myself, looks nothing like my signature. This can and will be verified. Therefore. In order to cover her tracks, Jessica somehow removed my signed service order from their system, created another one indicating that I dropped the vehicle off with those damages and even signed it stating I agreed! So here we are. My vehicle is not safe for me to drive, nor will Walmart reprehend this employee or make up for any of this. I visited to request my original service Order and ultimately she refused to come speak with me, and had the assistant manager and asset protection manager do her dirty work, telling me they couldn't give me a copy of my own documents, and they have done what they can and they have what I'm looking for but that I would need to leave the store, and just maintain communication with their claims department.

    I personally have never felt so lost, and completely shocked by this company. I hope that this doesn't happen to anyone else. The past two days have given me so much stress and anxiety. I need my vehicle to go to work, to make money, and ultimately keep a roof over my head. I dont know what to do but warn others, as I have so much on my plate. Chasing people around trying to force them to take responsibility and make up for it just isn't something I have the free time to do. Disappointed would be an understatement, violated fits well.

    We are in the process of filing the police report for Forgery and Identity Theft (I didn't sign that service order document I was given at check out and these documents were forged to reflect their damages they caused.) Hopefully that gets us somewhere it matters. I'm sure they'll flag this for removal but If there's a chance for someone to avoid this place. Do it at all costs as you see, they get away with forging customer signatures, forging documents, extreme behavior issues, and so much more.

    Thanks for your vote!
    Customer ServicePrice

    Reviewed May 19, 2019

    Walmart is a decent company, with decent bargains, good prices, and good selection of products. The customer service is okay, not great, but there's one close to my house that's extremely busy all the time. I also think the quality of the merchandise is good. Also, overall Walmart is a good place to shop.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed May 17, 2019

    I bought a item online (Walmart.com) saying it was available for pick up in store (Grand Prairie TX) 3 item available. I bought the item and was waiting to get the email for pick up in store. Hours later got 2 email that my item won’t be ready until the 21 of this month. Then I called the customer service line and was useless pretty much. They gave info to another store in Arlington TX that suppose to have the item available and when I called they said is not available but online still available. This not make sense, last time I buy online from Walmart. Not recommended if you need the item for an special occasion.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 17, 2019

    Was double charged on three items in one shopping trip. The cashier realized one of the double charges and voided it while I was still at the till; however, I didn’t see the other two items I had been double charged for until I got home. Had to return to the store to be credited for the two double charges, where the customer service employee didn’t seem too concerned and didn’t say sorry, even though I told him I wasn’t happy that I had to return to the store because of this. Last few times I shopped at Walmart, I felt that it's going downhill for different reasons. Used to love Walmart, not so much anymore!

    Thanks for your vote!
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 17, 2019

    The flowers plant looked half dead, it dead 10 day later. They would not refund the money, only replace or a Walmart gift card for the cost. Question - how much is garbage worth nowadays? Walmart customer service sucks!!!! They truly don't care about the customer, just the bottom line!

    Thanks for your vote!
    Customer ServicePricePunctuality & Speed

    Reviewed May 14, 2019

    I purchased a patio swing online at Walmart that was marked down from $309 to $179. I received one of two boxes. I called, they said there was an issue and they were out of that product. I pointed out that the exact same swing for $309 and now $250 were there and in stock. She reordered the $250 one for me and gave me a discount to match the price. Sent me a return label and said she would process my refund. I got a refund for $0.01 out of $179. FedEx picked up the box and then I got an email a week later stating I didn't return it.

    Got the new order and it was box 1 of 2 again. Called back. They were sold out of that item completely this time. I was sent a return label. I returned the item via FedEx the next day. A week later got an email that I didn't return it and they were going to charge me for it. Talked to customer service again. Sent them the tracking information that showed it was delivered. No problem, their mistake and they would make sure I got the credit for it. Two weeks later, another email stating I hadn't returned it and they were charging me. Had to contact customer service again. Not sure what is happening with Walmart. I used to order online all the time with no issues. I'm so disappointed. They have lost a long time customer.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 11, 2019

    Ty op and dilla what Walmart money center and Walmart company for years escalation point. I am furious over the fact that a relative attempted to send me money and was unable to do so. Yet I can send money to others when no problem?! So I'm really confused because Walmart money center will take my money to send to someone else but won't give me money others send to me!! This is the most ridiculous crap I've ever heard over!! The customer service rep transferred me to the Compliance Dept that told me that the sender needed to call them to verify some info...wtf??

    My Sister ran into the same issue a few weeks ago but when she called to verify they still didn't remove the fraud flag or allow the transaction to go through!! I will take my business and and share with all my social media friends and family the horrible quality of service I received from Riah, the company over the Walmart money center's Walmart to Walmart program!! Worst ever... Save yourself the trouble and use Western Union instead!!

    Thanks for your vote!
    PriceStaff

    Reviewed May 10, 2019

    This is the 2nd time I ordered something online from Walmart that stated will receive in a 2 day period which ended up waiting 10 days on my 1st ordered. Manager explained what the problem was. I figured okay things happen, but this is my 2nd order. Stated 2 days to be delivered to the store then changed to 5 days. Hoping 5th day will not be extended to 3 more days. Great prices but bad online delivery promised dates. Be truthful. I as a consumer won't have to expect what date you promised. I should of paid the slightly higher price at amazon and got package sooner.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 10, 2019

    This just happened today. Less than 8 hours ago, I went to Walmart to get a few things on my list. No biggie. I became very exhausted and I had a lot of pain due to cramping so I needed to leave as soon as possible for pain killers. I usually throw away my receipts after I check out because I don't like having useless pieces of paper in my bag. And when I went to leave, they asked for a receipt and I told them that I threw it away after I checked out at self checkout. And they proceeded to ask me which number I checked out at. Which I literally never look at the numbers on checkouts, just the lines. So of course I didn't know which one. While waiting for the manager, I began having more and more pain that I couldn't stand any longer. So I just asked the first associate if I could leave all the bags and go because I really needed pain medication.

    Que the second associate. I have seen him working there before, with a uniform and all. So I knew he worked there, even though he didn't have any uniform on, or anything to indicate he was an associate in the first place. He stepped into the conversation and proceeded to tell me "no, you're trying to leave because you didn't pay for any of it. I saw you bag those items. You are no longer welcome here." That's the point when I just walked away and told him I would be calling the manager later on. I could see the situation was escalating, and I was getting very angry at the whole situation. It was much better for me to walk away than to continue.

    Not only was there no proof that I "stole" my groceries, but he outright decided to "ban" me from that particular store based on the "proof" that he saw me rearranging my bags to keep more organized. I suffer from unnecessarily painful uterine cramps, so much so I had to be prescribed a pain killer because over the counter medication didn't cut it. What really made me mad was the fact that I could've just as easily been a cancer patient that he could've said all of that to. And that would've been much worse.

    I have already complained to the store manager, and honestly, at this point, I really don't want to go back anymore. Until they have a staff that can conduct their employees to communicate with professionalism and integrity, I really don't see a reason why I should go back ever again. And the Walmart that I went to, was the closest big grocery store nearby my home. The other is a good hour away from me. But I would much rather go out of my way than to return to a store that falsely accuses people of stealing just because they need pain killers.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 9, 2019

    Had several returns that were on multiple receipts. The woman at the returns desk was very rude during our entire encounter. In my opinion, since K-Mart has shut down, Walmart couldn't care less about customer service anymore. Walmart is chronically understaffed and the ones who are working seem to hate their jobs. They are constantly complaining amongst themselves and to customers. Very unprofessional. Forget about complaining to management. They are just as ambivalent as their rude employees. Done with spending my money and time in Walmart.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    I went through the self checkout, scanned and paid for all of my items, get to the front door and "Mike" scans my receipt. He then scans a few items where apparently 1 item doesn't show up on his scanner. He says, "If you can show me the item on your receipt, I will be the first to apologize." I showed it to him, no apology, instead he scans it again and it still doesn't show up on his scanner. He says, "Tell me why it's not coming up on my scanner." No apology. Furious, I said, "It isn't my job to tell you how your equipment works." I then ask him to escort me over to the service desk so I can return everything. He said, "No, you can do that yourself", shaking his head at me as I walked away.

    I am visibly upset at this point, get to customer service and ask for refund on everything I just purchased. She asked why and I said because how I was treated on my way out. She called a manager over, Ryan, and I explained what happened. He apologized, said he would offer me a gift card. Took all the information about what item was causing the issue and walked away. While I was waiting, the woman at the desk took a call and I can only assume told Ryan that I went through "TE 29". So I asked if I was being detained while Ryan reviewed the security footage to determine if I actually did purchase the item that was on my receipt? She assured me I wasn't being detained because she could clearly see it was on my receipt.

    I told her I could call a detective from the Oxford PD, to help sort this out if they liked, and she said it wouldn't be necessary. I expressed that it certainly felt like I was being detained, and my time was more valuable than the time I was spending in this store. Moments later, Ryan came back with a gift card equal to the purchase I had just made. He explained what happened, brought me over to the front guy, "Mike", explained everything again and "Mike" turns to me with his hand outstretched and says, "What's your name?" I responded, and he said "I'm Mike" shook my hand and went to turn around. I said, "that's not an apology" and he responds "I played hockey, and in hockey that is understood as an apology." I said I never played hockey so to me you simply introduced yourself to me. In front of Ryan, Mike says, "I'm sorry. Do you want me to get on my hands and knees?"

    Now, my receipt says I went through the register at 4:07pm, I didn't get back to my car until 4:35pm. Seriously? Almost 30 minutes to be completely disrespected by a Walmart store employee? I almost handed over my Walmart Credit Card to Ryan on the spot. He admitted Mike's last actions were not necessary and he would talk to him after I left. All I wanted to do was purchase my items, go to my car, and go home, but your new front door procedures and actions from Mike didn't let that happen. Ryan's efforts should be commended, but unfortunately Mike's actions are too much for me to overcome. I will be paying off the balance of my Walmart card, closing it, and shopping elsewhere.

    The more I think about it, I was being "detained" for absolutely no reason. I didn't ask for a gift card, it was offered to me. I would have been more satisfied being allowed to return the purchase I had just completed, refunded in full, and never shop there again. No, I was forced to wait while Ryan figured out what the issue was. As far as I am concerned, that was NOT my problem or issue, so why was I forced to wait for Ryan to determine why it happened before he issued me a gift card? I checked out at 4:07pm, the receipt for the gift card Ryan gave me was processed at 4:23pm.

    Why did it take 16 minutes for a gift card to be issued to me, and why couldn't Ryan do it "on the spot" at the customer service desk where I went to get the refund in the first place? Why did he have to check the register I checked myself out "to see if that was the issue" while I was still there? Why couldn't he research the issue after I left rather than keep me in the store? He claims they weren't detaining me, but what would you call that? I asked the woman at The service desk to just refund my purchase, forget about the gift card so I could just go. She wouldn't even do that, told me "Ryan was working on the gift card and it wouldn't be much longer." They were "detaining" me!

    The "glitch" or whatever the issue was is NOT my problem. My receipt clearly showed I paid for the item in question, and I am certain the security footage of me at the register supported it. All I wanted to do was purchase my items and go home, but I spent nearly a half hour longer than I should have! Then I had to put up with the sarcasm and downright rudeness from your front door guy, Mike.

    Thanks for your vote!
    Verified purchase
    Ryan increased rating by 3 stars.
    Customer Service
    After a positive interaction with Wal-Mart, Ryan increased their star rating on May 15, 2019.

    Updated review: May 15, 2019

    Update: they have finally refunded the amount i have paid for the game.

    Thank you!

    Original Review: May 8, 2019

    I ordered this game for my brother on his birthday. I accidentally gave the incorrect email address because I was off on the number part thinking it was a 17 instead of the 19 in the email address. I tried to fix this by making the email account when noticing the account didn't exist so I was able to create it. Sadly the company every time I inform them of the situation ask me to check my email (spam/junk as well) which it never appears to show up. Asking if I could just be told the code I got the usual, "Try checking it again, we've resent it." I'm guessing it might be on Google's fault, so I'll try contacting them. If Google can fix my problem I'll update my review. Until then I am infuriated that I wasted over $40 for a game that will never be sent!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2019

    Ordered a ride on toy for my Grandson with expectation that it would be at store for pickup on 5/7/19. Went to store and was first told by customer service they couldn't help me because tower was closed. I ask for manager which she looked up the order and said it was in transit that they didn't have it yet. Go back home and review the order again to find out that it was delivered to the store at 10:08 on 5/7/19 FedEx Tracking confirmed... I am so disappointed first about the service, second about lying, third people not doing their job. This was my first and my last time ordering anything through Walmart. In the future I will use Amazon and Target....

    Thanks for your vote!

    Reviewed May 8, 2019

    I ordered 24 cans of Campbell's Chicken Broth and they did ship them immediately and I did get the correct product. However, out of 24 cans, only 8 were NOT damaged. 16 cans were either dented or severely dented! Clearly, they sell stock that doesn't sell off the shelf. I'm very disappointed and will be returning 8 out of the 16 most damaged cans to my local store! Just be aware: IF you order a canned product, you will probably get shelf rejects! Also known as damaged cans!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed May 2, 2019

    Well Walmart you proved once again to be soulless company. They sent my mother's walker to the wrong state, never notifying anyone or correcting the problem. Finally when I was able to speak with a person I was informed that not only was I not going to receive my order but that no action would be taken to get my purchase to me in a timely manner. Apparently walkers are luxury items for Walmart and therefore they are unable to make exceptions for expedited shipping. The woman in customer service could not have cared less and made sure I was aware. Their system messed up the delivery location, their staff did nothing and behaved poorly. I am so put off and disgusted, I canceled the order and will find another place that takes other people's mobility a little more seriously.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2019

    Walmart is one of the worst online shopping platforms. I purchased a few items online. Once the items arrived, I realized that one of the items doesn’t meet my expectations. Based on the return instructions I received through email, I printed the receipt and packaging to Walmart store in Fairfax, VA. The manager at the store told me that the item I want to return is a “marketplace” item and she can’t return it in the store. I explained to her that first, there is no indication in the receipt that the item is “marketplace” item. Second, the instruction says to return the item, I need to print the email and return it to Walmart store. In addition, that item was the only item on that receipt.

    After discussing for a while, she gave me tape to wrap the package myself. Then I had to wait for additional 20 minutes because the manager did not even wait there to process my return. Then when the store staff took the package from me, said that they can only return half of the money I paid for the item, because $23 plus goes towards restocking fee and additional $5 for shipping cost, after only 3 days past the item arrival. I am very upset with the lack of transparency in Walmart online shopping. This is literally stealing money from people’s pocket. Will never buy anything online from Walmart ever again! Never!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 30, 2019

    Tried to return pressure cooker to Sanford Maine Walmart that was used only 3 times and would not work. The customer service employee was rude so asked to see manager. The manager was even worse than customer service person. Will not shop Walmart again.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 30, 2019

    Went to Kiosk after receiving email that my order was ready for pick up and entered my order number. After standing there for 20 minutes, an employee who was assisting at self checkout asked if someone was helping me. He said that evidently no one working with pick up was there to either bring my order up to the front of the store, or they were busy with another order. He said that he had helped a couple others there to do a pick up, and they had had the same problem. He got on his radio and tried to find me some assistance. Finally a woman employee came up and asked me for my order information and she walked off with it to find some help. She came back 5 min later and said someone was bringing my order to the kiosk.

    When he showed up, I asked him if everything I ordered was in the box, because it did not feel heavy enough. He said yes, everything was in the box. When I got home, the laundry detergent I had ordered was not in the box. I then called the store and was told that since it was after 5 pm, they could not call Walmart.com, but I could call them tomorrow to find out where the rest of my order was. I called this morning, and walmart.com told me that my order was at the store, and I needed to call the store. I told her that the store had told me to call her, but I would call the store, once again.

    Just called the store and spoke to the assistance mgr. He stated that for some reason, the order had gotten split, and it had a different order number, and was sitting in a locker up by the kiosk. I could come back and pick it up. So, I asked, "Do I just come and stand by the Kiosk and someone will get it for me?" He asked me what time I would be there, and someone will meet me and get it out of the locker. Walmart is not doing a very good job about their service they advertise as being such a time saver. They need to have staff in place that knows what they are doing, and concentrate on customer service, before they try to compete with Amazon!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 30, 2019

    Easter items were 90% off except one endcap that was marked 75% off. I had 30 items of one thing. When I got to register it wasn't ringing up 90% off. I brought this to the cashiers attention so she yelled at the employee in that area and confirmed my items are 90% off. The cashier walked (slowly) to customer service to ask upper management. The cashier came back and said the UM said the selling it as what rings up. So I cancelled my entire order. This is a good example as why KMart went out of business. Cheating and lying to customer. This could have been over-ridden. My opinion of employees at the Dublin GA Walmart is they are lazy.

    Thanks for your vote!

    Reviewed April 29, 2019

    Walmart advertises what looks like nice women's dresses online and then what you receive is pure junk, wrong size, bad quality. Then, you try to return the items to the nearest store. Forget it, they tell you it is "marketplace" which means it comes from various Chinese warehouses around the country, each item from a different warehouse.... You have to spend time to REQUEST shipping labels to these warehouses AND, you get the refund, MINUS THE SHIPPING AND THE RESTOCKING FEE, which is 20% of the value. Moral of the story: avoid these scams, never order online from Walmart clothing made by persons across the globe, with no idea what the clothing is supposed to look like! Best to go to a store and TRY THE ITEMS OUT.

    Thanks for your vote!

    Reviewed April 29, 2019

    Made me feel like I stole something!!! Scanner at door stupid!!! Every time I try to walk out of Wal-Mart I get stopped like I stole something!!!! Very wrong!!! Will not be Going there again!!! If self checkout is that hard for Wal-Mart then maybe they shouldn't have it!!!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 29, 2019

    Leaving the review I wrote for them. Never got a response from them. So this will be a little long winded but I apologize ahead of time. I work full time, have 4 kids, married, and Also am a minister on the weekends. I usually shop around 5:30 am in the morning. Every week I go to Walmart and buy about $250 a WEEK of groceries. I am very disappointed that you do not have any lanes open. All that is open is the tiny self lanes. Even the bigger self lane that has a conveyor isn't open.

    I have to ask every week for a manager, wait 5 minutes for someone to go look around and get it authorized. The last 2 weeks one of your Employees named (Billie) she had a major attitude about it. Was very rude and snippy. This morning (4/19/19), Another employee said she couldn't find anyone and the call service was broken. So I left and went to Meijer's.

    I know many people on night shifts, and/or afternoon shifts that shop around the same time I do; And a lot of us would love to shop at your store due to better pricing, but the fact that you have no lanes open at night make us shop somewhere else. Like I had said I spend $250 every week on Groceries, but I will take my $13,000 a year and go to another store to buy them mainly because I do NOT want to spend 45 minutes on a little self serve lane made for 12 items or less trying to check out all my groceries. I usually shop at the Hall Rd and Romeo Plank store in Macomb, MI. Thank you for taking the time to read this, and I hope you all do something about the need for at least 1 lane to be open at night. Take care, and God bless.

    Thanks for your vote!

    Reviewed April 28, 2019

    I use to shop Walmart online, but not now. Check out the check out below. Order Subtotal $56.52, Walmart Shipping FREE, Technodil shipping $13.99, ShopBargainClub shipping $57.93, GST $6.42, Order Total $134.86 so technically they say free shipping, LOL!!! But the other fees are crazy.

    Thanks for your vote!
    Punctuality & Speed

    Reviewed April 28, 2019

    The Wal-Mart store in Silsbee, TX is horrible. They have moved EVERYTHING around and there is no rhyme or reason to their new set up. EVERY TIME I go people are looking for things and complaining they can't find what they are looking for. I can go back a week later and things are moved again. The shelves are empty and the store is SO HOT. Shopping at this store location is miserable! You want people to stay in the store and shop longer? Make it a good experience! People will look around longer if they are not hot and frustrated. Common Sense.

    Thanks for your vote!

    Reviewed April 27, 2019

    I placed 2 orders for ladies' clothing items sold directly by Walmart.com (not an outside vendor). For one order they changed the description of the item and sent me the new description with colors that weren’t in the original description!! A similar thing happened with my other order where the original description was very deceiving and I received different colors than I expected to receive. I had not placed a Walmart online order in at least a year and this will be the last time!!

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 27, 2019

    This use to be one of the best stores but both of the one in Council Bluffs Iowa are the worst. Now I won't buy anything over $50.00 cause if you lose or the receipt turns black or the cheap ink they use they will not return it.. Now I have had experience this and I was also accused of stealing a sound bar. 2 day later I found the receipt. I've sent emails to the manager of the problems I've had with no response from neither of them. My advice is don't buy anything over $50.00.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed April 26, 2019

    I stopped shopping at Walmart, where I would spend hundreds a week because they started harassment customers at the door for their receipt. Now I shop at other stores where they don't harass customers at the door. When I buy something, my transaction ends at the register because now the product is mine. You have no right to stop me to check my receipt, you are not the police, and these people at the door get mad when I don't stop, and frankly, I was hoping they would actually call the cops so I can sue Walmart for harassing customers. They have security cameras, they need to use them and leave customers alone before someone gets fed up and they start getting harassment charges put on them. I am going to be sharing this abuse on social media networks every week to get the word out.

    Thanks for your vote!
    Loading more reviews...

    Wal-Mart Company Information

    Company Name:
    Walmart Vision Center
    Website:
    www.walmart.com