Wal-Mart Reviews

I tried to purchase a TCL 55" Roku Smart TV that went on sale at Walmart on 11/11/20 at 7:00pm. Although I attempted to make the purchase right when the sale started, I received an out of stock message. Looking through deal sites later that night I found out that for most people, the “deal” was gone in 60 seconds or less. I also found out, too late, that Walmart then “magically” found more stock of this TV at 7:30, 8:00, and 8:30 that evening. At 10:04 the next morning their website indicated that there were 94 available, but when I tried to add one to my cart I was told that it was out of stock. When I went back to the main page, it still said that there were 94 available. At 3:29 that afternoon the main page indicated that 83 were available, but the same thing happened.

I wrote a previous review on a problem I had with Walmart Help Center about a lost delivery. In this review, I want to give credit to the Resolution Department of Walmart for rectifying the problem I had. Once I contacted the Corporate Office, and explained what had occurred, they were right on it! Did their investigation, called me back with a resolution, and also listen to some feedback I had to help improve the communication from a consumer's view. I will say I was very satisfied when the call ended.

I have ordered a long list of groceries. There were more raw vegetables, eggs, yoghurts, meat. I have clearly mentioned to ring the doorbell when it's arrived. Because maximum products are not supposed to be outside for longer time. But the delivery guy did not responded as per the instructions. Bags were outside in hot weather for 5 hours the cold products melted, meat was rotten and the vegetables lost freshness. It was such a mess of $50, I would never order through online delivery.

They sent a short dated Rx that normally has a shelf life of 24 months. The expensive medication that they sent is short dated and now expired. I’ve talked to 2 different representatives asking for assistance — no help — no adjustment — no replacement— not even a return call that was promised. My vet had warned me about them sending expired Rx’s. I should have listened to my vet. VERY DISSATISFIED. BE AWARE AND AVOID THIS COMPANY!!!

Due to the Negligence of your CSR for Money Gram I'm a Scam? Your Store has had a Fortitude of Complaints to HQ! The CSR, on the phone was Ignorant/Unprofessional! No. Why wouldn't the Store Manager Correct this Mistake?? Yes my name is what my friend gave your CSR and No it was on your End! Not Money Gram! Shame!! Stated Scams going on in PA for Money Gram; Not true facts; I've spoken to the Agency...

Was helping my parents to purchase a TV, unfortunately my dad purchased the wrong TV. I immediately canceled the purchase as to not get the wrong TV. I called customer service right away hoping they would be able to swap my order for the TV I truly wanted. When I spoke with an agent I was told that they could not take my canceled order and put to a new order, that I had to wait 48 hours to receive an email stating that my order was actually canceled in order to repurchase the TV. Or I could just go ahead and purchase the TV I wanted and still get my refund so I wouldn’t be out additional funds. So I repurchase the TV I wanted and not to have that order canceled by Walmart.

I just came from the newly redesigned Walmart in Douglas GA. This is the second time I have shopped there this week. First off, there were no buggies to be had at the entrance. I had to walk to the other end of the store to get a buggy. Each time I shopped I was only able to purchase half of the items I was shopping for. Many of the aisle are very narrow and stock is ridiculously low. As for the Vitamin aisle it's nearly impossible to find what you need. A couple of years ago all the vitamins were on the shelve in alphabetical order. Now they are all over the place even on top shelves that you can't reach and no, they are not really categorized. Please make it simple and sort them alphabetically again. This is not to mention how many vitamins they are out of stock on.

I purchased a soundbar from Walmart, a Market Place order, that did not work. Walmart got the money, Walmart took the money from my acct. and now Walmart has not given me a refund. Who owes me the refund?

I ordered a tv from Walmart and received a damaged one. Walmart online sent a new one but failed to pick up damaged as promised. I called and told someone else would pick it up but no one has yet and now being charged again for the damaged tv that they won't pick up! I am beyond frustrated and pissed. Never again will I use Walmart online.

I have ordered from Walmart 4 years now. I understand covid-19 has affected our way of life. The reason I'm writing this review is because I felt Walmart was there to assist me. Unfortunately in the last six months for sure WalMarts delivery time has gone down the tubes. I have had deliveries sent back; I have had deliveries missing; the last one was cancelled by them. I cannot believe how quickly their service is having such issues. I will no longer order from Walmart online due to this fact.

Management has repeatedly threatened me despite my not having done anything malicious. Corporate management, the Ethics Committee, and the head store manager, don't care to take such a problem seriously, so I have to shop online and have my groceries delivered, but now, they're even refusing to serve me in that sense, after having spent over an hour gathering around $300 in items, I'm told they are too busy to check me out, even a week from now, so what am I to do now with no food after having wasted my time shopping for food?

Enjoy my elliptical machine. Even though it's a Walmart store brand. It works well. Smooth running and display works well. Batteries last a long time.

Walmart.com lets third party vendors sell on their site. This is my second bad experience on this site. I won't use it again. Needed item by specific date. Like other people have stated Vendor said they shipped. Item did not come on date promised. I called UPS with the tracking number provided. They said a label had been created but the item had never been delivered to them. I contacted Walmart.com and they said they will contact the seller. After the seller responds it will take 24-48 hours for response. This item was a lot of money and I need the money now to purchase another from Amazon which I should have done in the first place.... Never again Walmart.

I built my house in 2005. The paint colors are still beautiful. I can go to Wal-Mart with my paint sample and they can still match the color after 15 years so I can touch up scuffs.

I've always just like mango. You'll have purchased brands that we find out later are Walmart brands and Walmart gives warranty on some items but when it's time to use warranty due to item not working proper Walmart refers us to company that handles warranty but only paid warranty. Eventually I like many people give up but after so much money wasted on Walmart brands that go bad I fought for my right to return item under manufacturers warranty and lucky me I had my call answered by a caring representative at the Walmart number on back of my microwave.

Their online shopping is pathetic. I ordered 2 25lb weight plates on July 21. Ship date was months later on 8/31, to arrive 9/17. The only shipment progress states "label created" and ready for UPS. When my item still doesn't show any shipment progress on the 17th, I check with customer service. They claim the item was "lost" during shipment. First of all, how the heck do you lose 2 25lb weight plates? Secondly, it was never in the UPS system every time I checked. Sounds like they're trying to cover up what really happened? Definitely not shopping at Walmart either in store or online. The entire time (from July to September), I could have ordered from another merchant who is honest and won't take months to ship an item.

I placed an order on July 17 for 2 items, a month later they cancelled one item, 3 times they said the other was being sent, as of September 17, order still not received, they lied about being shipped.

I recently purchased a kids play tent + 200 balls for my son. What I received was a play tent with 100 balls in torn and open packaging. I reached out to Walmart who referred me to their supplier Shop Smart. They told me that the listing was priced wrong and that I received the correct product for the sale price. I told them I want what was listed, truth in advertising! Walmart is assuming no responsibility for the companies they list products for. This is not right and is not being resolved correctly.

I really feel like I've been swindled by Walmart. I purchased the amount for free delivery then Walmart decides to minus items. Making me pay $10.00 extra for delivery. If you're going to minus products do it before or in a time period when I can cancel order or replace products. Liquid fence delivery now can take all the way to 9/21. Initially delivery was the 9/18. I could have purchased from Amazon. Since you had the earliest date I ordered from Walmart. Your online ad tricked me into thinking I was ordering full sized plates. The price was what I normally purchase adult sized plates for. In very small print 6 inch is noted. All you stores that are going out of business wonder why? Rudeness and Dishonesty that's why! Amazon will bury Walmart also. I spend a lot of money with Walmart and this is a real unethical way to Thank/Treat a Customer...

I have been a Walmart shopper for many years, but I stepped into the Walmart in Chico Ca for the last time as of yesterday, 09/12/2020. I bought Covergirl Smoothers face powder & realized after I got home, the powder was broken up. I didn't open all the way, put it in a plastic bag & as I always do while shopping during the covid virus, had gloves on while attempting to exchange it. I spoke with the manager and he said no cosmetics can be returned because of covid, no apology...It had not been used, it's not going to be resold, so why couldn't he accommodate me in the exchange? He certainly could have & should have. I will be a Target shopper from here on.

I took family vacation photos with my 9, one-use cameras. And as I left these cameras with Walmart store #5447 at 150 Harrison Avenue, Kearny, NJ, staff there said they'd call me in a month, once my photos finally would be developed. COVID-19 struck, and I got NO Walmart messages about my photos. So I called the Walmart store this month, only to get a ringing phone and no answer by anyone there. So I then called corporate Walmart phone numbers, and was told the Kearny Walmart gradually would call me back.

I bought 4 American Express gift cards each worth $200 from Walmart to give my grandson. All I was supposed to do was click on an email to activate the cards. That didn’t work. I had to call and they only activated one. Two of the other cards were not activated and they took the money away from the other card! I made numerous calls over a period of 10 days. The last call they told me it would take 3-5 days to activate the cards! Ridiculous! Do not ever buy a gift card from Walmart. I spent countless hours on the phone with them and still aren’t sure if the cards will be activated. Worst customer service!

Walmart uses DoorDash to delivery groceries including dairy and other perishables. Went great for 18 months. Got us through knee replacement and back surgeries. Then door dash changed to doing deliveries to multiple addresses in the same load. Walmart acknowledged the change in delivery policy AFTER I had two bad deliveries that I rejected. They then told me how they schedule the deliveries to be within 5 minutes of each other, yada, yada yada. The lie wasn't believable because my 5-7 minute delivery time changed to 30-45 minutes in 100 degree summer heat, in the uncooled trunks of cars!

I went to Walmart located at 1550 S Valley Drive las cruce NM 88005. Upon arrival there were no E carts available so I was waiting, soon a walmart employee rolled in the front door with one. I said I need one of those. He shook his head no and was trying to tell me something while wearing a mouth nose mask. I informed him repeatedly that I cant hear well and I need to read lips, asked him to step back keep the distance and pull down the mask so I can understand him. He refused, instead he kept trying to talk to me from behind the mask, I could not understand a word he said. I asked for the manager. He continued to talk (nonsense to me because I dont hear well). I got upset and went to the service desk to report the matter to a manager.

Walmart has the company's buck tucked by not offering their best prices available to those shopping online, for delivery. For example, paper towels is not a delivery option unless you are going to pay for one of their most expensive options of them. Walmart will only offer their great prices to in store/pick up only. If delivery, most of is it not an option, or pay up. That is also how they strategically pay for their "over $35 free" shipping.

So yesterday I had groceries delivered to my home from the Walmart "pickup and delivery" service they have. I always specifically request "NO CONTACT DELIVERY" and for the driver to simply leave my groceries at my door. Easy enough right? Well not for this driver. This driver knocked on my door, shouted "HELLO??! WALMART DELIVERY!!!! HELLO?! IF YOU DON'T OPEN THE DOOR I'M GONNA HAVE TO TAKE YOUR GROCERIES BACK". He threatened me that he was gonna take back the groceries I had already paid for.

Initially I left a nice review to the Walmart store in Linden because of friendly employees working there. However later I changed my mind. Walmart.com locked my account without any prior notifications. When I called them, customer service told that I made "too many returns" (around 50 percent) and then hang up. I called second time and the customer service provided different reason, without much explanation. Then they promised to contact me via email and nobody contacted me yet. Well it is a good reason to give a try to better store like Target etc. Good bye Walmart.

"Pick up not available" followed by "We're sorry, but your delivery options for this item have changed." Message prevents the purchase transaction from being completed. Why advertise a product that's not for sale?

DON'T ORDER CANNED ITEMS FROM WALMART.COM....11...YES 11... items in my order arrived SO BADLY DENTED THEY ARE UNSAFE TO USE. Now I have to either box them up and ship them all back or drag them all to a store for a refund....NOT GOOD PACKING/SHIPPING OR CUSTOMER SERVICE.

In the early days of the current pandemic, I purchased a box of 25 face masks at Wal-mart for approximately $3.00. Today I went into Wal-mart and the very same box of face masks is now 500% higher at almost $15.00. Is there no shame that they are being opportunistic? Fortunately, I can afford that amount (even though I now refuse to purchase masks at Wal-mart as a matter of principle) although many people cannot afford that kind of price gouging. I shop at Wal-mart a lot but am now considering whether I will continue to do so.

Our Walmart brand car battery went bad in less than 2 years. We took the battery back and between waiting to be helped, and battery testing, we were forced to wait for 2 hours. They said our battery was officially bad, and did qualify for their warranty replacement. Then they scanned the barcode on the old battery, said the sale of that battery didn’t show in the computer, so they weren’t honoring their warranty. They basically said we stole the battery so they didn’t have to give us a new one after all. Talk about adding insult to injury. WE DID NOT STEAL A CAR BATTERY FROM WALMART! They are too large and too heavy to just walk off with, not that we would. Then they asked if they could sell us another one of the faulty batteries. We just took the bad battery and left. We will never come back again. They messed us over.

I place an order on August 6 and received an email on August 12 said my order was canceled without any explanation. This is one of many time this company do business unprofessional. Walmart need to be more respect to the customers.

I ordered three times from Walmart this month. Not once did they deliver on time (when THEY said they would). The first of the three times they canceled after a day, stating the product was out of stock. Why did it take a day for them to determine that after I spent an hour searching and asserting they had a good price? I had to find the product at another vendor and order it again.

Keep in mind I reached to Walmart on July 23rd. I had placed my order on July 16. One item which was a 5pack boy shorts for $29.99 got cancelled on July 19. And after numerous times of contacting Walmart on July 27th I finally got a response I would get my full refund. They had said five business days. It’s eight business and I have yet to receive my refund onto my debit card for my order #**. I am most definitely shocked as to how terrible Walmart is in handling this situation. I have waited patiently and I have zero patience left in me. I just wanted to let consumers know and don’t plan to order online from Walmart ever.

I purchased this item from the Walmart location in North Brunswick, NJ (979 Route #1 S) on 07/30/2020. Upon my initial use of this item, it began to catch ablaze. Thanks to my child's quick thinking, the fire was exhausted with a fire extinguisher. However, this could have easily escalated into a tragedy. Hamilton Beach and its third party sellers should be ashamed of themselves because upon researching this product, I began to learn that other consumers who have recently purchased the product within the past year also experienced "electric zapping and popping", overheating, hearing "crackling" sounds, and observing "electrical bolts of lights" going off inside of the microwave while in use.

This is the lowest cost coffeemaker at Walmart, or anywhere, so of course, my expectations are not higher than that. I think it was less than $13, and for my needs, it's fine. I make coffee every day for myself, and I'm picky about good strong coffee. It uses smallish filters, it's a fill and pour through model, and makes a small pot. It's fast, but not fast, and easy.

How helpful is Walmart really with this Covid issue? NOT AT ALL!!! Did you know they have different return timeframes for different states with this COVID issue. Apparently some states deserve a longer timeframe. I am in NM at the Rio Rancho store at 901 Unser. I purchase a garment on April 10 2020, was not allowed to return it shortly after due to Covid. Now It has tags and a receipt but because I didn’t purchase it on April 20 2020 Or after I do not get the extended time. So I am 21 days out, purchased it 10 days before then April 20th start, then they started their new policy.

Okay, maybe not yet that Walmart has caught Amazon - but they are narrowing the gap. Everything I order from Amazon lately takes longer to arrive, so I checked Walmart. They offered a good selection, although not quite as good, easy-to-use site and fast/free shipping. Once Walmart gets their product selection on par with Amazon, we may have a real race here. I hope they do. 4 stars for now, until they do.

I bought a Murray mower from Walmart in 1994 and it ran like a champ for 10 years! At that point my dad completely rebuilt the mower and told me I would have a mower for at least another 10 years and it actually lasted until 2017. Since I had had such incredibly good luck with this product, I went right out and bought another Murray mower from Walmart in 2018. I don't believe there has ever been a time that I have been able to go out and start it up and mow the lawn without another problem. It is very cheaply made and evidently was never intended to be dependable. Getting someone to work on it is basically impossible. If you are going to buy a new mower, please be careful! This is not the one to buy! I am so disappointed with what they have done with their.

I ordered Nikon D5600 camera, bundle, and three-year insurance plan for $874.65 on 7/7/2020. In short, the merchant fulfilling the order via walmart.com is using a real storefront, Electronics R Us, Brooklyn NY, for fraudulent activity. ERU states on their website they do NO internet business nor are they affiliated with Walmart as a third-party seller. ERU does have a local traffic market who do seem pleased with their services. Despite reporting these findings to Walmart, they continue to market numerous cameras ranging in price from $389.99-$1149.99 from this "merchant". Bait for more victims. Google reviews as well as a personal phone call reveal this has been an ongoing problem for months, yet Walmart continues to be a part of this illegal scam. Despite my concerted efforts and promises for a refund on both the seller and Walmart, I have not have one penny refunded by either.

Walmart new policy to require face masks on July 20th only feeding this hoax that face masks work. We have been shopping for months without them and had no outbreaks. The flu has been more damaging than COVID 19. This act of control will not be supported and I will no longer shop at WalMart. My money will go to their competitors.

My girlfriend ordered a Chromebook that was three hundred and something dollars. They sent us Apple earpods which none of us in the house even use iPhones and we were told to print up a tag, go to FedEx or UPS and send them back which we did and have the receipt and now they keep telling her they're going to give her the refund. Never got it. They keep telling her that she's going to get the computer. She's never got it. They also said that it was a replacement order but it was not. We never got the computer but we sent back the Apple earpods and paid for shipping for 2 days and have not got nothing - not one refund for the two days, not a refund on the computer and no computer at all.

Our three year old and very active Calico cat loves all their flavors of which she gets about a tablespoon every morning with her dry food. She eats about a cup of dry food as well and has had no health issues.

This unprofessional business needs to watch what vendors they could rely on. I spend 3 weeks waiting for a $600 laptop to arrive. When it finally got here today the cosmetics of the item were unbearable to look at. Scratches and dents with an hdmi plug broken off in the hdmi port. I called corporate they only refunded me $533 not including the protection plan. After stating that I’d have to rerun the item for the refund, they proceeded to tell me it would take 5 business days after the vendor has received it back. So what does that mean? I have to wait another month for my partial refund. Walmart you are so unreliable and I will never be using your online again. Unbelievable!

So I purchased Frontline Plus at Walmart in Gun Barrel City Tx $43 with tax in April. Put it between shoulders on my little dog. It did not work, but because of covid 19 Walmart would not take stuff back. They just started to take stuff back the 15 this month. I go up there 3 vials in box. I used one. Didn't work so the next month when I get my social security check I go up there. Buy Seresto collar $63. It works but Walmart tells me this morning because the flea box had been opened I could on exchange so I spend more money to get another collar which I do not need right now just so I don't lose the $43 I spent on stupid drops. I will never buy Frontline Plus again. I was not happy today about the outcome. Buyer beware.

Want to buy a money order at Walmart... here's why you shouldn't. If you buy it and want to cash it in that same day you can't. So if you pay someone with it and they go to cash it in they can't. It has to be cashed at the same Walmart and because their system and MoneyGram don't communicate that money order is a piece of paper. Do not waste your money go to QT or the post office instead. Money transactions are still done Walmart. Bad business.

Be aware of the third party sellers in Walmart online orders, please make sure to only order the product from Walmart. If you order any product from the third part seller, Walmart customer support will not resolve any issues on the order fulfillment from third party vendors. You have to resolve the issue yourself from third party vendors on any order fulfillment issue.

I ordered replacement head and cutter on Walmart.com site which clearly shows in listing and picture both the head and cutter. I only received the head part so I called and they said I would receive the cutter this time after they confirmed their listing today I got the replacement order which again was missing the cutter. Not rocket science here. I called and wasted two hours on the phone and got no help at all. I was promised correct order and didn't happen.

I miss choosing my own bacon, fruits, etc. I am grateful to the considerate Walmart employees that shop for my online order. They have been considerate and good shoppers. Never had a broken egg, their choices have been great. The employees that bring out my groceries to my car wear their covid19 masks, pack my car with consideration and always polite. I go in the mornings because the weather is hot in Tampa, FL even at 10am. They're out in the sun, lifting grocery bags wearing a mask. I want them to know how much I appreciate all of them, every week. Thank you. Laurel **. PS BETTER than Instacart any day.

Great Value Brand BBQ Pork Back Ribs. I bought 2 boxes of the 500g ribs. Opened both up and one box was almost half the size of the other box. Box states 500g, but definitely not! Very disappointed on this product compared to other brands. Both package size and taste.

Bought an window A/C unit, it came with parts missing, including the remote control. I immediately contacted Walmart, they said they were very sorry, and that there was nothing they could do about it other than give me the manufacturer's phone number (I called the manufacturer, in another country, they never responded.) My order was placed at Walmart.com, I paid Walmart directly, yet they simply pass the buck to some 3rd party company whose name the customer has never previously heard. This Walmart practice of taking your money, and then accepting no responsibility for the fulfillment of your order, should be illegal... It is certainly unethical.

We went and bought the Walmart brand Equate Sport 50 SPF Sunscreen. Went to the lake and stayed there 3 hours. Used one big can of the sunscreen on 2 people sparying every hour and the 2 people are burnt beyond belief. I will not be getting this ever again.

This has been the 2nd time in a couple of months I have ordered something online to be delivered. The products were a blender and a pair of lamps. The shipping and delivery tracking were sloppy ("can't find it", or "put it on the truck to be picked up") and Walmart didn't even bother to update there was a problem and it would be delayed and/or the new day to be delivered, plus blamed it on the FedEx service. Customer service each time was more casual than you'd expect with "wait a couple of days". I am patient in times like these, but, not updating there is some delay or blaming it on others is not acceptable.

I am disabled with multiple health issues and on SSI. My bed broke during this Covid-19 issue around May 9th. Because of my health issues I cannot sleep on floor without serious problems. Could not afford a new bed, only a Cot. Local Stores that were open had nothing. Ordered a Coleman ComfortSmart Cot from Walmart.com on May 11th that was scheduled to arrive the 14th. It arrived late, it was damaged, the side of box was punctured, the box had been opened and resealed by FedEx with Fedex tape, the product was not packed in a separate shipping box just a shipping label thrown on to the product box, product was left in driveway with no notification of delivery during rain and by the time I saw it it was soaked.

I went to Wal-Mart to purchase some paint and $150 of merchandise. The associate that mixed the paint did not seal the top. I took it out of the buggy and ended up covered in paint from head to toe. This was at the self checkout. Keep in mind that the employees watch the self checkout like hawks. Earlier I had purchased two jugs of bleach and an employee rushed over to remove one jug as she said it was limited due to coronavirus. I've actually had employees rush over and tell me that I rang an item twice. They are obviously stalking self checkout.

I placed two orders. They are lost in Texas, they do not respond to my many emails and they do not want to give me a refund. Wait times on the phone is 45 minutes to an hour. Wait time on chat is just as long. There's no excuse for Walmart to steal from customers.

Do NOT order anything from Walmart third party vendors online. It will cost you dearly to return. I bought a $224 dollar table. They’re charging me $60 for shipping that was free (apparently unless you return item) and $33 restocking fee. Plus I have to pay to return item. This is Robbery!!!!

They allow returns of everything EXCEPT clothing and health/beauty at this time. For 7 weeks I have not been allowed to return clothes purchased. At the time of purchase I was not given this notice. Have not seen it posted in the clothing area or most importantly at the register prior to payment. They hold my cash with no intention of doing any extra service to me at a time when I desperately need this cash. And not allowed to try clothing at the store. What sense does that make? You handle it the same no matter where. Giving no explanation for this except "because of Covid-19".

The last straw. Walmart I know you don't care about one customer, but I will make my voice heard. I recently bought some adult diapers for some who is at high risk for COVID and should not be shopping. Unfortunately, I bought the wrong size. I returned the next day to return these (with receipt, unopened in a sealed plastic wrapper, and in the original shopping bag) and was told by customer service rep and by store manager that no returns are allowed on paper goods or pharmacy items. "Corporate policy, no exceptions." I hope you enjoy the $22 you got from this customer, because I will never shop at Walmart or Sam's again. Good riddance.

On May 3rd, 2020, I ordered 2 beds. One I decided I did not need so I cancelled it successfully. Wal-Mart still took the money of the cancelled order in full. It's now May 22 and with numerous calls to customer service, they have not gotten back to me to resolve this issue. They claimed they attempted to refund me for the bed and failed. It's no excuse for them to keep my money on merchandise I do not want or did not receive. I opened up a dispute with PayPal. They are manipulating PayPal by showing a tracking number like they sent the whole order and they did not, because they only sent the wanted part of the order but charged me for both the wanted part and the cancelled one.

Walmart W. Tennessee Street, Tallahassee, FL. Store employee in my face (less than 2') refused to move when asked to step back. She was standing between me in the checkout and the candy. Store manager threatened me when I complained and refused to act on it. I had to file an assault charge against the 2 store employees.

How do I take that single star away? They didn’t earn it. No wonder amazon is kicking their butt. Liars said they shipped my package 3 weeks ago. Post office says not so fast. They did receive it from stinking Walmart. Can’t get any help from customer service. Thanks for screwing the pooch for Mother’s Day Walmart.

If I could give Walmart negative 100 stars I would. I placed an order for an iPhone SE 2020 screen protector two weeks ago, it was supposed to be delivered last Friday but not only wasn’t it delivered when they said it’d be but they wait until that day to tell me my shipment would be delayed due to high demand... annoyed but fine whatever. Almost another week passes still don’t hear anything and today I get an email saying that my order was canceled because there’s some “error” processing my order and they couldn’t do it. So went from a delay meaning it was going to be shipped out but something came up to suddenly them not being able to process my order? Sounds like an excuse to me.

Placed order online. Selected EBT for payment method. Verified funds and web site calculated total that qualified. Remainder was to be on debit card. Picked up groceries and when I got home I checked my debit card. The entire purchase was placed on debit card and not EBT. As a single mom, this is a BIG problem. This is the 3rd time using the service. Second time I found two rotten tomatoes (black mold spots about the size of nickel), 6 BROWN bananas, mushy brown lettuce, and a bag of apples with at least one of them oozing goo all over the other apples. I realize times are hard. Just not used to getting that service from Walmart. Customer care won't help.

Delivery date promised by Walmart March 30, 2020. Called customer Service today, May 11, (get through the line took 2.5 hours) their answer: "since your order from the 3rd party provider, we can’t refund, contact provider." I’ve tried to contact provider from Chine, No Response. I paid to Walmart on their website, but customer service not exists!! My advice do not place orders with Walmart, if you don’t want to lose money!

I purchased a computer monitor from Choice Computer Technologies through the Walmart portal. The Seller marked the item as shipped by entering the carrier name and tracking number as "null." This resulted in my money being deducted, yet the item wasn't shipped. The promised delivery date came and went with nothing delivered, and my e-mails were ignored by the Seller and Walmart. I required a monitor and ordered from a different vendor who promptly delivered.

This was purchased on-line & picked up at the store a few days later. Extremely heavy & awkward to get the compressed mattress into a car. Within a few months of purchase, the foam seemed to breakdown at point of maximum use. This has required the mattress to be turned & flipped every 3-4 months in an attempt to minimize wear on a given spot.

I ordered an item online. Paid for it. I saw it charged on my credit card + tax? I was anticipating the arrival! Two weeks later! I received an email stating my order is canceled! Why did they sell it. Why didn’t they let me know the next day they didn’t have it?

I purchased a gaming chair and received a notice from Walmart that they sent a pick up slip to FedEx and I could expect delivery on Apr 30th. Since we are after that date I was following up using the online chat for customer service and after over a 3 hour wait (all documented) I finally get a rep only to tell me he could credit me. They have caused a lot of grief and sadness for my son and I as this was his birthday gift.

I tried to purchase a TV from walmart.com: what a joke. They canceled my first purchase after I had already paid so I reordered a similar "in stock item". Supposedly only ten days till delivery on Mon May 4th. Friday May 2nd still no tracking number and no money pulled from my account for my new TV-ARGHHH. I just wish Walmart would communicate with their customers, I actually settled for my third choice in TVs so I wouldn't be left in the dark again as far as what's going on with my order. So, the big time logistics experts; Walmart, dropped the ball and couldn't get it done, so sad too bad for them and hurray for me; I scored a brand new 2020 model for $50 less than I would have paid for their 2019 model TV. B00-YAH BABY

Purchased camera batteries and charger via Walmart. Wrong item. Followed all available links to return, only to keep meeting with dead ends, including 'chat' option. Waited for over 40 minutes on chat, then notified it would be 110 minutes more. Please note that I tried to cancel the order shortly after placing, only to be denied. Said, "Just return if you don't want it." HA! Walmart might be profitable, possibly because once you've purchased, good luck returning, eh ~~!!

Sold merchandise for larcenous seller. Never received. Very difficult to get customer service. On indefinite hold for 45-60 minutes. I'm done with Walmart online sales. Did finally get refund but much too unpleasant experience.

Worst Customer Service from Walmart.com. Never Expected this from Walmart. They need to hire more professional People at Customer Recruiting. I have been calling them since last 2 month. They say they have refunded me and after 1 week I have to call back. One time one guy said he will call me back and never did. I have wasted my 2 hours every time. Don't recommend to shop from Walmart.com only from stores. Amazon is way better at their customer Service.

I contacted Walmart after having this loveseat for a month and finally moving into my place so I can put it together. I realized very quickly I can't put it together because it's missing parts. I contacted walmart and even though I was well within the return and replacement window I was told there's nothing they can do and they offered me a $13 credit. This was a $200 couch that I can't use because it's missing parts and they refused to send me a replacement, send me parts, or offer a full refund. I contacted them 4 times and every time they blew me off. I even asked for a parts list and said I'd pay the brackets and drill them into the wood myself, and they still told me no. When I bought this loveseat, $200 was all I could afford at the time and walmart just ran away with my money.

Horrible experience!!! I called and complained and I was told my order went through one of their partners and they would call me regarding my order...no call. Item was in stock so after over one month, I just wanted a refund. I was on hold for 40 minutes and then they hung up on me. I called back and after another 3.54 HOURS and 28 seconds, I was told I was going to be issued my refund. I have proof of it on my phone! Worst experience ever!

Purchased an iBUYPOWER desktop online, it said a few were in stock. The delivery day was 14 days out. On the day 13th, got email that the pc is not in stock, and may not be coming, and to wait another 10 days. Same was repeated online from customer representative. Just a very poor communication as well as shopping experience, had I known a few days after the order that it won't be coming, less time would be wasted. Now will probably have to get another PC. The credit card seems to show the cost of the PC as balance unavailable, the email from walmart says the funds are on hold, so that's another issue perhaps for some - funds get held, says your item will be shipped but are not.

The absolute worst customer service I have ever had. I really expect better from Wal-mart.com I have been on hold for over 4 hours total. I spoke to one person who said I would get an email or phone call within 24 hours. I did not. I then called again and when I did get to speak to someone she could not help me but said she would put me in touch with the person who could. After waiting on hold for 37 minutes the music stopped and I was hosed again. Still no help, still don't have my merchandise but they did manage to charge my CC with the utmost efficiency.

My initial concern was the length of time it takes to be helped when picking up an online order, but that was nothing in comparison to the incompetence of a simple cancellation. I made the purchase on March 28, but right after, I noticed the date of delivery was May 12, so immediately cancelled. In the next few days, I cancelled two more times but never received one cancellation confirmation. I then called Walmart's Online Service, twice. Both times, they confirmed the order was then canceled with no explaination of why I got no response when I canceled. The order was sent regardless so I had to refuse it by calling USPS. Hopefully, I'll get my refund without more complications.

I needed masks due to the current Virus situation, found the very basic surgical ones on Walmart's site. The price was high, but at least I could some. The price started $64.99 which is crazy, but I needed them, it said they would be delivered on April 22, at that price. You could get them sooner if you paid for priority shipping, the 22nd was fine. I went to checkout and guess what, somehow we had a new, 2 week later shipping date which was almost a month later total wait time. I could get them on the original date for $20 more, priority shipping. I paid $91.57 for 50 very basic surgical mask from China through Walmart. THANKS WALMART for making yourselves richer during our time at need. I will remember!!!

My husband and I ordered grocery pick up for the first time through the Walmart app. My sister had suggested it, because the store we usually shop at never has available pick up times. 3 days later is our day to pick up and we find out 3 of our staple groceries have been cancelled. Not a deal-breaker, but not a good start. My husband goes to pick up and he is left sitting by the pick up doors for an hour and 20 minutes, watching newly arrived vehicles be serviced while he sits ignored.

I ordered a pc cable that is mandatory for my job. They said it would be delivered the following week. I am still waiting. It has been over 3 weeks. I call Walmart and wait for hours for an agent that puts the call back in queue and the next agent, who cannot speak English either, has phone issues and disconnects. NOT the 1st time Wally has let us down and cost us money. The last time I ordered was during Christmas and Christmas came but my grandson's gift did not. I HATE WALMART!!!! User's recommendation: TARGET DELIVERS.

Walmart has horrible jewelry displays and cheap jewelry. The service is even worse. Quality is not even a consideration. They just have really bad jewelry. It looks fake.

I have to shop for my disabled veteran daughter. I bought 2 pair of pants 4/18/2020 at approximately 10 PM. They did not fit so at 9 AM on 4/19/2020, (less than 12 hours later) I took the receipt as well as pants with tags still intact to Customer Service to return. They informed me that as of that morning "Corporate" had told them no more returns on clothes due to the COVID-19. When I told them I had not seen any postings to that effect, the Customer Service manager said they didn't have it posted yet.

Though I could do all my weekly shopping at one place but that was not to be true. Walmart, 8118 Perry Hills Ct, Nottingham, MD 21236. Lack of signage for limited purchases items. No flexibility when purchasing Kleenex. Was told at the register that the limit was one box per customer. I had picked up four boxes. Due to terminal jaw cancer my partner uses one 170 count box of kleenex a day because he is unable to keep his mouth closed. On average we go through seven boxes a week.

WM in Hartwell, Ga had one end of store closed..elderly customer was unable to walk with a walker to other end of store..need signs up d/t that situation so they know where to park!! Also, need more cashiers open especially with social distancing!!!!

Ordered Mask from Walmart online on April 3rd, my card was charged on April 4th, Item still sitting at Rochester as per tracking. It may seem like someone is walking from New York to New Jersey to hand deliver these mask. I think these big companies are taking customers for a ride. Tried contacting the seller and Walmart by email. Still haven't got a response, so I decided to use online chat with Walmart. From 10:30 am I was finally able to get in contact with an agent at 4:05 pm, explained situation and asked to cancel order. I was told the chat will be transferred to supervisor and she disappeared. I don't know how to get my money back because she cannot confirm my order has been cancelled. She keep telling she understand my frustration. I am left without answers, mask and $95.95. If I could give Walmart 0 star I will do it without thinking twice.

This is possibly the worst company to order from online. I ordered a couple of sets of dumbbells just before the pandemic hit. They said was in stock and shipping was 2 weeks out. They never updated my shipping during this time and customer service said everything is fine. Then day of delivery, the order is delayed. Customer service says they don’t have the ability to contact warehouse to find out why? What the? Why have a customer service department that does nothing different than your app? Waste of manpower.

On April 3rd, I placed an order for safety masks with Walmart and received an email from them on April 6th that said, “We’ve shipped your order. Arrives by Tue, Apr 14 by end of day.” It is now April 17 and I still haven’t received the masks. After tracking the order on Walmart, I found out that the order has been sitting in Rochester, NY since April 6. When I checked the USPS website, their Service Alerts states that “The Postal Service has so far experienced only minor operational impacts in the United States as a result of the COVID-19 pandemic.” So the problem is not with the Post Office. I didn’t realize that it would be a seller, Mancro, and not Walmart supplying the masks. I contacted Mancro AND Walmart but neither of them has responded. This is really frustrating, since our family is trying to stay safe during the pandemic and really could use those masks!

I ordered face masks on 04/03/20. My masks was scheduled for delivery on 04/16/20. I didn’t receive anything. It’s been almost 2 weeks tomorrow that I placed this order. I’m never ordering again off Walmart website. They deal with 2 parties who doesn’t have their shot together. The company my masks were scheduled to be delivered from is Ever Bestseller LLC. I give them a 0 review. It shouldn’t take this long to get my merchandise which still isn’t here yet. Oh but I’m calling my bank in the morning. Because I’m getting my money back. Don’t order online from Walmart because you don’t know your merchandise is coming from another company until you’ve paid.

I absolutely hate ordering from Wal-mart on-line! They have no clue what bubble wrap, air packaging, popcorn packaging even is - not to mention what size of box to use. Every single time I get my order in an open box that's been half ** taped back shut, three or four items in an enormous box and absolutely no packaging materials inside to things secure and intact upon arrival. So, the next time you can only find what you are looking for at Wal-mart - ask yourself why. First time, shame on them.... this time Shame on me. Never, ever again!!

Walmart Worst Customer Service in Cases of Need. Needed Tire Fixed with Road Hazzard During Covid TIme.

I live in New Jersey, shopping has been very hectic lately. I arrived at Walmart almost 1 and 1/2 hours prior to them opening the store to wait online. I was approximately third or fourth in line from their closing time last night until I actually entered the store. I continuously looked on the app for items that they had in stock.

I bought a computer Mar-25-2020 and received it on Apr-1st, 2020. The computer is very slow with noise plus I found a defective USB port at the front. Tried to return it at Walmart store at Apr-8th, 2020 (Preston, Saskatoon), the store manager said he has a new return policy which he can't return an open product even if it's defective due to covid-19 new return policy!!!! He told to call the 1-800 number but he will not return it what so ever the reason. I called the Walmart customer service 3 times but no answer, after a long time staying on the phone (line dropped after 30 minutes waiting).

During this time of enhanced sanitation and preventative measures related to the spread of Covid-19, Walmart has seemingly complied with insuring social distancing and general sanitation. However, when cashiers routinely lick their fingers in order to separate the plastic bags before placing a customer's groceries inside, this defeats the purpose of social distancing, and any other preventative practice.

Walmart sucks at keeping stuff stocked! Also don't bother ordering anything that's shipped by Walmart- something I ordered over a week ago that's supposed to be here tomorrow hasn't even shipped yet and they won't let me cancel it now.

This is the second time, and will be my last, where I ordered something online at Walmart and delivery ends up being a week instead of a couple of days. As I'm shopping online for a certain product, I come across the item I want at Walmart. In this case, it was a golf bag. By the product it states free delivery by such and such date, which in both cases were two day delivery. This is great because it's comparable to my Amazon Prime membership. I place the order and then get a shipping notification that says I will receive my product a week later. Total bull crap. Sorry Walmart, but this is dishonest and you won't be getting any more of my hard earned dollars.

I had a problem with Sterilite 64 Qt. Latching Box White Case of 12 boxes, since 1 box was damage by shipping after I purchased from Walmart.com. After contacted with a lady "Alexa M." who works for Walmart.com I was very appreciated, she did a great job and made everything easy and fair for customer. I am very appreciated and would like to say thank you to you guys!

I ordered an item on Walmart.com that had in the description that I could return it in the store. I wasn’t satisfied with the item because I couldn’t get the according flash drive that would work with it. I needed 2, 4 or 8GB and these are not available any longer for purchase. That was the first hurdle. When I wanted to return it in Fallston, MD they told me to go to Abingdon, MD because they are set up with FedEx there. When I got to Abingdon they told me the item cannot be returned through Walmart so I had to purchase a FedEx box (thank God it was next door) and Walmart gave me a return label. Now with all this virus situation going on it was not a pleasant experience. The FedEx ladies were very nice and shipped the box off for me. Walmart needs to make sure that the descriptions on their website are accurate. I will never order from Walmart again and will tell all my friends about this ordeal.

I entered a grocery order on Thursday for Sunday delivery. I understand that some items may be out of stock but instead Walmart canceled my ENTIRE delivery on Sunday morning with no explanation. I would have shopped elsewhere on Thursday, Friday or Saturday.

This was the worst shopping experience that I have had in forty years of purchasing groceries. An employee stole my identification by entering my date of birth into the Walmart Database! Retailers must verify age through examination of a Drivers License only, NOT the recording and retention of that information! I thought picking up groceries was a solution to waiting 20 minutes in traditional Walmart checkout lines. Instead I waited 55 minutes in a hot parking lot, and received 30% of my order, including employee "substitutions" that I now need to wait in line to return! OMG! Aldi here I come!

I was charged for a 58in flatscreen that stated was shipped then was delayed. I canceled the ordered after it never arrived. Walmart stated they will refund my account in 5-8 business days. It’s March 13th. I canceled the item March 4th. No refund was posted. My bank even stated nothing was refunded. Every time I contact them they say I wasn’t charged when I was charged. Will never order from Walmart again. Will stick with Amazon.

Coronavirus is out to kill people and you’re trying to sell a 2 oz hand sanitizer for $59.95???? Are you kidding me?? You should be giving those away for FREE!!!! No one will buy anything from you if no one’s alive. You greedy monsters.

Walmart doesn't keep its website up-to-date: Sold out items are showing as in stock, and it's a mess. They have TOO MANY restrictions with "in store ONLY" items. They have a long way to go to ever compete with Amazon. Even Target seems better in the delivery department than Walmart!

Online post on 3-7-2020: $104 for 20-ounces of Purell hand sanitizer at early stages of COVID-19 outbreak in USA. Ridiculous!! This is clear case of corporate greed exhibited by predatory pricing. Wal-Mart has lost my business. FOR A LIFETIME!!!

Order some ear cleaner for my dog on WalmartPetRx.com. Chose this site because it promised delivery in two days and quoted the date - Saturday March 7th. The product was not delivered as promised - it was delivered two days late on Monday March 9th. (Amazon delivers on Sunday so Sunday counts - Walmart delivered two days late. Don't believe delivery dates on Wal-Mart site. I am going to select another online vendor from now on.

I purchased 2 packages of Mandarin oranges. Found object in one container. Both packages are Brown in color. Will not buy these again. Gross bad batch VNE01-E291A3300/01039. I want my money back. Bought at Walmart Brooklyn Park MN.

I know all Walmart stores are trying to force self checkout on customers but there are lots of customers like me who refuses to do it. 2 registers open with at least 10 people in each line. Many of these are elderly or some on lunch break. Lady in front of me yesterday had to leave her basket and get back to work. Wasted time for her. I have medical conditions also which makes standing difficult. When are you going to take care of those customers who made you the biggest store in USA!?

Today was the second time I was duped by Walmart's bait and switch pricing. I purchased a Mainstays Microwave for $53.88 using the Walmart.com app. When I selected store options I was taken to another page which stated "Order now pick up in store" for $13.00 with a date the item would be available for pick up. However when I went to pick up the microwave I still paid the online price, even though I did exactly what the app said to do. Ordered online, and picked up in store. This is a misleading and deceptive pricing tactic. When speaking with associates and even supervisors I was given complex reasons as to why the price shown online could not be honored.

WALMART CROOKS IS WHAT THEY ARE!!! Beware. WALMART are crooks. Integrity is unknown to the ignoramus staff which are employed by Walmart at Kissimmee Supercenter #5250 904 Cypress Parkway Kissimmee, FL. 34759. They have an assistant manager by the name ** which seems to have not gotten any type of education or who has no logical reasoning!

Deceptive advertising. I have a screenshot of Walmart site showing me getting a promo. A chat with Walmart support right after order confirming promo and now Walmart refusing to honor promo. The only option that isn’t an option was to return phone in 3 days but the phone installment plan had already been charged and AppleCare added to phone which Walmart refused to deal with. I’m glad that this company thinks it doesn’t need my business as I used to spend $100/week there and my wife spent $100/month on online clothes for our foster baby. So Walmart has walked away from $6,000/yr to refuse a promo that they said I was getting. I’m glad that I live in an area that has competition so I have a choice to use a company that is ethical and lawful in their dealings.

I ordered boxes that were in stock and bubble wrap. I order 3 different sizes and 3 bubble wrap. 3 ea of ea size with 25 ct or 15 ct. The entire order was divided up. I received one set of boxes yesterday and yet the other 2 are suppose to come between 6 and 8pm at night. One set is coming Feb 26th for books, now they are coming today between 6 and 8pm? The items were in stock and I've seen them at Wal-Mart. Now the pick up items they divided are suppose to be ready by 6pm tonight? I waited over a week and the items have been in store?

Good selection IF what you want is actually in stock. Prices are reasonable though you can find lower on sale at other retailers. Stores are large, hard to negotiate, not always clean & I don’t feel like a valued customer.

Retail stores are ok depending on what you're shopping for. Shop online. No waiting in line. Sales could be better promoted and also discounts when available at that time. I don't like going in the store to hear it's not in stock, check back using my gas is upsetting and very annoying, so please stop it. Thank you.

Lack of being able to find competent employees to work in retail business. Rude, nasty, unhelpful. Management does not care, so we now travel for five hours to shop. The employees are mainly on food stamps and Medicaid.

Love Walmart. They are awesome people there. BUT when it comes down to shopping online and the next day delivery well it's been a hassle for me. I never get my order on time even when it is for next day delivery and it is always missing.

All Walmarts are not the same, i.e, not all carry the same merchandise and not all have friendly associates. The Walmart at Speedway and Kolb in Tucson is one of the better ones in both categories.

Walmart.com shopping is extremely valuable, not wanting to go INTO a store and fight the crowds. Normal is next day or 2 day shipping which is free if you spend $35. Walmart has changed how they operate/ship for the customer. Norm you receive everything in 2 days, if they can't they send you email and let you know when FedEx or ONTRAC delivers the products. You can cancel and get a full refund, immediately within 2-5 days. If you take items back to the STORE, you get immediate refund or can get something in exchange same day. This is the perfect way to shop, not expensive, don't have to go to store, get within 2-4 days delivery. They seem to think of everything, and take good care of customers.

Lots of worldwide locations. Very good return policies. Mostly friendly staff. Fair low prices. Great selections. I would like to thank Walmart for providing me with ease of parking for my 40 foot motor home towing a boat or car.

I find that Walmart is fairly reasonable in prices. I love the fact that I can get all my animals their foods and it doesn’t break the bank. The fact that there is enough of a selection of groceries, health products as well as beauty, Electronics, cleaning and every holiday supplies you could ask for. I however am on a limited budget and it would be so awesome to win.

It is an ok store but their buyers don't do a very good job of keeping the shelves well stocked. And a lot of times they do not have enough registers open and the wait on line is too long. If you can find one, the staff is very helpful if you have any questions.

Purchased a refurbished iPhone and a 2 yr service plan. The phone worked for about 18 months. Unbeknownst to me, I had been sold a TV service plan. Walmart refuses to honor the service plan as their agents claim it is my fault that I did not check the email receipt to see that it said TV rather than Phone. My point is that I chose a service plan when buying it, and it is not my fault that their software somehow associated my purchase with a TV (and we have never purchased a TV from Walmart). Furthermore, how was I to know that when TVs and Phones are sold in the same area, that the service plan heading might not be TV for all electronics.

The price is usually cheaper than others but the quality is also cheaper. You get what you pay for. Almost the same stuff for sale. Customer service is not so great. Many employees are not friendly as if they don't like their job. Check out is a nightmare. It takes forever to get out of there. But location is quite convenient. There are many franchises.

I placed an order on February 4th, the order confirmation indicated delivery for February 5th. I waited. And waited. Kept checking with Canpar (delivery company) and it only indicated that a label had been created. I contacted Wal-mart a total of four times. I asked why the shipment hadn't been picked up by the delivery company (no explanation). I asked if I could cancel the order but was told I would either have to refuse it on delivery (and then have to wait for them to refund my credit card) or return the item myself to the local Walmart. This is a 70 lb box. I don't relish the idea of lugging it in and out of my car to refund it when they could easily cancel the order as I have requested on numerous occasions.

Good variety, great prices. But I would recommend that Walmart focus more on customer service, there have been many times when I have noticed that customer service is lacking. The use of video surveillance of the staff would probably be a valuable aid in assisting the courtesy of the staff.

Produce at all Walmart is usually very poor due to freezing that occurs each night or that the produce is not changed when it becomes dried out or too old to sell. This seems to be a company wide policy.

I like the variety that Walmart gives and the convenience of in store pick up. They tell you when the order is ready and you can drive up or go in the store to pick up. I can shop for perishables and non-perishables at a great price and I appreciate that different stores have similar arrangements so I don’t have to hunt everything down if I go to a new store.

The prices at Walmart are always lower than the competitors - whether it's food items or non-food. For large families, shopping at a Walmart, you are bound to save! For example, cereal - cheaper (name brand), electronics - ink cartridges - cheaper than Target or Staples. Walmart also has a price match policy. If you see an item online, and this includes the Walmart.com web page - if less than the store sticker item, they will match it. The only thing that this doesn't include is a buy-one-get one.

I called ahead to see if I can return a four pack of Philips Hue light bulbs. I was told that a yes I could for store credit. I arrived at the store to find out that no I was not able to exchange them. 800 customer service from the customer service desk could not help. The managers couldn't help and basically I was lied to by whatever representative answer the phone and told me I could exchange them. I wasted over three and a half hours at the store.

Found items as described, if there is a problem they bend over backwards replace or refund. I have no problem with shopping for all my needs. From great grandkids to older adults. Many choices. Quality, affordable.

During Christmas rush, Walmart has very fast delivery service! Walmart also has a variety of items, from A-Z. Whatever your needs are, you can find it there. Their prices are always comparable with Amazon, Target and Dollar General.

They do beat most of the competition on a day to day basis. Have a large selection and a person can usually find what the want. If a person doesn’t use self-checkout the lines can tend to be long.

There is no doubt that Walmart offers an awesome selection of food and other products all under one roof at excellent prices. However, they need to change their hiring model and move from employing the least inexpensive labor available to employing staff that are courteous, care about their job, and take care of the merchandise. Otherwise, I feel that Walmart will go the way of Kmart, Sears, and other retailers that failed to change.

Walmart has about everything online. The choices for shipping is good. The will ship to their store for free pickup. Also the shipping to your home is often free or a nominal fee. Their physical store is great, stable prices, no gimmicks, and the employees are so friendly.

My sister was looking at Roku tv's and standing near an area that customers are not supposed to be in. It was only roped off. Dangerous. Instead of the worker just saying hon I'll be happy to help you but you don't need to be near this area she starts screaming at her. My sister apologized and moved. The worker continued so I finally stepped in and demanded that she stop it immediately. The store manager called mad and gave what she thought was an apology but she was more upset that a call got made. That manager could be why the worker was stressed out to start with. Why wasn't she offered a gift card or discount for when she was ready to purchase a tv? Corporate won't let them but say they let the stores handle it. I know since I was in management that I would've done something for her.

Walmart is a joke. They're a big store that doesn't actually care about their customers. They are so huge that they just let the customer be disappointed and don't even try to fix it. They don't listen to the customer when the customer contacts customer "service". They leave NOT EVEN ** voice mails that you cannot understand a word of. They cancel your orders and lie and say the item was damaged in transit. Then they don't even try to replace the item. They just refund you and even screw THAT UP. I ordered a shelf from AMI Ventures Inc through Walmart.com. The shelf was cheap and I think they screwed the price up. So then because they obviously screwed up, they lied and said the shelf was damaged in transit.

I gave them another chance and they failed me. So I will never use Walmart.com again but hey there are plenty of other places to buy things.

Fair prices for quality. Courteous customer service. Refund and credits seem to be immediately given. Recently ordered household products for my new home and all were delivered on time. If not in stock I was made aware immediately. Their grocery delivery always on time with minimal fee or none. Delivery persons and customer extremely helpful.

Let me tell you about the fun I had. First of all, when I called to make the appt it took 25 mins on the phone and the person was not with it. I arrived 10 min early for my appt and instead of being asked to fill out the paperwork while I waited they told me to leave and come back in 10 mins! Then I find out they scheduled multiple people at the same exact time as my appointment, 2pm. I told them when I made the appt that I was leaving work to do this. So, it was a race to fill out the clipboard paperwork with the same info I already gave them on the phone. Whoever finished first got to go first and everyone else had to wait. I waited. Why do I have to compete with the other patients for my time slot? Isn't that what appts are for? The real kicker was they had nobody scheduled after me and could have made my appt for 2:30pm where I wouldn't be waiting.

We ordered a kayak for my son's birthday and never received it. When we called into customer service, they dropped the call. We received no follow-up call or email to determine a resolution. I called in again and they could only offer 10% off coupon for all of the hassle and had to process our order issue with a different department. They said it would take 48 hours to fix everything. We still don't have a kayak for my son.

I had very bad experience to return one of my item, I called Walmart 4 times and no one was helpful and everybody was very rude. When I bought item then they said return policy is 3 month, when I went to return then return representative said it is one month policy only. Then I asked her to check with her manager, her manager said it is 3 month return policy but system saying 55 days policy and they can't override system. I came home and called Walmart. Every time they said, "We will reach store manager and someone will reach to you in 1-3 business days." But no one called. Then I called 3 more time and they said same thing. Now they saying we can not do anything and asking me to try different different store to return item. Very disappointed and helpless with Walmart service. Never believe in Walmart associates, they do not have full knowledge and passing wrong informations.

I ordered a Tax SW product from Walmart that was to be downloaded online. When I received confirmation of the order, I noticed that it would be for a MAC operating System instead of Windows. I immediately tried to cancel that order. I received an email stating that the order was shipped and I could track the status, When tracked, website claimed that the cancellation was pending even though my credit card was charged. I contacted Walmart via their customer help chat function.

Walmart has gone down over the years. They don’t care to correct their mistakes because they don’t care about customers. I had orders repeatedly messed up and was given a complimentary fake promo code. I tried using the promo code on three different occasions and each time my order would be canceled. They kept giving different reasons for canceling my order and I would constantly have to argue about a new promo code. I feel it is owed to me and should be honored. The third time they canceled my order when I used the promo code, they said the item was out of stock. But for some reason they did not want to give me a new promo code and said they are only good for one time use. I’ve tried on four different occasions and have not been able to use it the one time.

They honor nothing, their customer service is horrible, their managers are rude, nasty, ignorant. Shall I keep going. I hope that they get shut down!!! They put stuff on clearance and then tell you that you can't get it for that price.

I do not WORK for Walmart, therefore I will NOT check and bag my own groceries. All your people over 60 or with health issues are shopping elsewhere because we refuse to do the work for a store we are paying to shop at. Older, or disabled people cannot stand in line for an hour because Walmart chooses to be too cheap to open more checkout lanes. I intend to complain to Change.org. I would rather do without than to have to shop at your store. Amazon gets my business because I don't have to wait in line, or walk for hours on concrete floors when I need someone to help me, because there aren't any of those employees working in your store. Walmart will eventually close their doors because people will stop shopping there and having to do their own work. Shame on you Walmart!!!!

Ordered 2 items on 1/19/20. The website said they were in stock at the DeSoto store 901 W. Beltline Rd. Desoto for pickup. After they accepted my credit card I got an email stating that one item was out of stock and I could pick it up at a Walmart clear across town. That was unacceptable so I canceled the order online. Got no confirmation, no email confirming the cancellation at all, so on 1/20/20 I called them and canceled the order and received a refund for one of the two items. I called back on the other item and was told it would take 24 to 48 hours for it to be refunded. Now it's 1/25/20 and still no refund so I called them a third time. Now I'm told it will be 5 to 7 days for the refund. Since when does it take 15 days total to get a refund for something that took seconds to pull from my account? This is all B.S. and I'm sick of it. Give me my refund.

My Order number: **. This order was supposed to be for a 12-pack of Feldkamp Pumpernickel 17.6 oz. What was receive was a DELBA Pumpernickel product. Different baker, different packaging and the size was only 16.75 oz. This is a COMPLETELY DIFFERENT product! Walmart online has no way to contact customer service. All that can be done (after much searching) is to return the product. Which means repacking, printing out a label and….driving miles to the US Postal Service store to mail. You’d think that they would simply change the price charged me and save time. But there isn’t anyone to reach via information on the website. Horrible...in the 2020 era of Amazon and other online retailers. You’d think with the size of Walmart they’d know how to retain customer loyalty. Nope.

Capital One recently took over Walmart credit card accounts from Synchrony bank. I have been using Walmart credit card since 2012 and have been making regular payments (full statement balance) using automated payment option. When Capital one took over the accounts in 2019, I received an email stating that I will have to set up my automated payment again by creating a capital one account to make sure payments are not defaulted so I created one. I received my first month statement (October 2019) from Capital one. Was for $9.89 which was supposed to be paid automatically. Did not get processed and I was charged a late fee of $9.00 and interest of $10.89 in my November statement. I called up the customer service and spent almost an hour explaining the scenario and finally the agent was able to find out what went wrong with their system. He reverted the charges and helped me set up my automated payments.

Updated on 01/27/2020: Well I posted an ad before about the problem I was having trying to Buy a TV at Walmart and the problem is getting worse. I finally found an Ad on Google for the Philips 65" 4K HD Android Smart TV where I couldn't order it but the price was for in store pick up. This time was the first time the TV was available for at least in store pick up in over two months. So I called the Walmart store on Wrightsboro Rd. Augusta GA. 30904 to make sure that they had the TV in stock and was told they had 2 of them.

I got this from Walmart thinking they usually good price, until package came from Amazon for 7 dollars and they charged be 35 plus another 5 shipping then tax for 45 total, they took it back and I found same item from Home Hardware for 5 dollars. So bad walmart is doing this kind of thing, especially after forcing us to use automatic cashiers and online shopping cause cant stand the long lines now.

I am an Walmart employee and have a Walmart 401k check that I can't cash. That is just so wrong. And didn't even give me a reason why. I think this system sucks. It shouldn't be like that. Or at least when you call the number where you can talk to human and find out what is wrong.

Ordered a laptop. They gave me a date. On that date they emailed me and said it was delayed. They said in the email they would not charge my card. They Charged my card. The product was sold out (but they wouldn't tell me it was), they said it was 'stuck in processing', and would I like to cancel the order (they asked me if I'd like to cancel FOUR times before I finally agreed). Then they told me it would be 5 days before the $300+ charge would be refunded 'if it goes through'. Worst. Online. Ordering. Experience. Ever. And I'm now being charged 18% interest on $300 for something Walmart won't ship. They have the money in an interest bearing account (100 to 1 bet). Imagine them doing this to 10's of thousands of people. Imagine how much money they make from that interest alone. This is theft. This is theft. I will never again order anything from Walmart.com. Ever.

I went to my local Walmart in Murrieta Ca. to return a defective airbed, that had acquired a hole, and would not hold air, after a month or less of purchase. I went to the customer svc. dept. at this time. I informed the rep. that I did not have my receipt. I was told, "I cannot accept the return, because you don't have a receipt." So, she calls a manager. At this time the rep. informed the manager about my situation, including, no receipt. This manager directed the exact same question to me, "Do you have a receipt?" Was this unethical or what? In addition to being unprofessional. She immediately said, "I am not going to accept your return because you only have 14 days to return an air mattress, and no receipt. Did you read the sign the policy and procedure on the countertop?"

Bought 4 tires from Walmart.com to have installed at my local store on my Crown Victoria. Auto Center Manager told me that my "new" tires were based on the DOT code almost 3 years old. Ford recommends removing 6 year old tires from your car regardless of the tread wear. Walmart should not sell tires as new and charge full price for tires with only 1/2 their life left.

An Apple 11-inch iPad Pro along with a 3-Year Accident Protection Plan were purchased online on 12/2/19. I received the item on 12/13/19. Prior to receipt of the product a refund was requested as the gift recipient did not desire this particular tablet. Item was returned in store on 12/16/19, whereupon on that same day a confirmation email was sent to my main email address that all items would be refunded shortly and we were told by Walmart associates that the protection plan would likely take a few days to refund.

Tasharina Corp is the most pathetic online shopping third party service, I have ever faced in my life. I wish I had read their reviews before ordering through Walmart. Firstly, they are highly unprofessional. They are so big cheaters that they want to eat customer's money out and trouble them. They do not have the sense of delivering the order on time but they are in complete senses to force the order on you once you receive it post 20 days of the delivery date. Pathetic company, huge set of cheaters and the most shameless organization I have ever seen. I am providing proof of their emails where they are forcing me to keep the item and return only 30% of the amount when I asked for a refund.

Wal-Mart now has Medicare to help it scam 5.99$ from each senior who orders their free otc items given every three months - they charge $5.99 for shipping unless one magically orders exactly 40$. Most seniors won’t be able to navigate the new complicated system so good job Wal-Mart. You just lost a very good customer... Hello Amazon.

I bought an item at Walmart.com, but when the order arrived in my house the product was totally different from what I ordered. I called the Customer Service to replace for the correct item for three times: 1st - I was told that the item was not in stock anymore and they suggested to wait until the product arrives and then to call again. 2nd - I called again and the product was not available yet, but they told me to wait one more day that they was going to receive it. 3rd - The product is available again but with a different price so they just said they won't honor the original order because there was a listing mistake. I feel penalized because I lost the opportunity to buy another offers that are not available anymore and now I don't have the product I bought. That's a total disrespect to a consumer.

I ordered $250 in Visa gift cards and $100 in Walmart gift cards. Wal-Mart sent me $100 to Regal movie theater and $50 to Applebee’s in error. Not only did I get the wrong items they kept the rest of my money I spent! I’ve tried everything and they tell me “sorry for the inconvenience. We cannot help.” I can’t even use these gift cards nor do I want Them! And what about my extra $150? I don’t see why they cannot deactivate or close the ones they supposedly sent and issue new ones.

December 2019 Joplin Missouri, I was out there visiting some family and I developed engine failure. I spent $819 in your Range Line store earlier that day. I called the manager of the Range Line Walmart and expressed my concern for needing to bring back a few things in order to pay for the wrecker to get me home back in Springfield Missouri. I said I will hurry my best and get there. I'm disabled and a good 2 miles away on foot. I want to hurry because it's 17 degrees now and supposed to get colder. He said okay, shouldn't be a problem. That was about 8:45 p.m. The car quit on me about 2 miles from the Range Line store so I grabbed the items that I wanted to return so I could afford someone or somehow to get back home.

I ordered several things online and there was no packing slip or receipt enclosed. I needed to return most of the order as it was clothing that did not fit. I went to their site and you have to start the return there. It took several steps to check off each item I intended to return. If returning by mail you have to print the shipping label. If returning to a store you print a receipt. And if anything was from a 3rd party, print the shipping label to return it. Needless to say, owning a printer is a must. I could have avoided all this by returning to the store for store credit. I got so frustrated that I ended up giving everything away. I will add that at the time, I had been very sick for a while and that made the process even harder. I will never order clothes from them online again. And wasn't happy with the quality either.

I ordered many different things from Walmart.com. The site said my order was eligible for two day shipping. After eight days I emailed Walmart and they suggested I cancel the order since it is taking too long. Really? That’s your suggestion. Just cancel it after I’ve waited all this time? Switching to Amazon Prime.

I work in a group home, and we try to buy what our clients can afford while keeping a healthy diet. We purchased 2 bags of great value California style vegetable mix. It's a mix of carrots broccoli and cauliflower. Out of the 2 bags we only had 2 pieces of carrots. This is horrible.

I bought a Walmart Visa gift card to make a purchase on an online site I was new to, for extra safety. 1. After the required 24 hours, I went online and activated the gift card. 2. I checked the balance were activated and my balance shows correct. 3. The gift card will not work for any retail purchase; I presume a physically bad or damaged gift card. 4. Went to Walmart for resolution. Told they will not refund or replace the card per cardholder agreement (which you can only see after purchase inside the packaging). I was directed to speak with Walmart's vendor of the gift card. 5. Called the phone number on the gift card and was led through an array of menus that do not provide a path to resolution. It is impossible to get to a real person to explain the quite straightforward problem.

Other than Comcast, working with Walmart.com has been the sorriest excuse of professionalism I have ever experienced. I have done business with Amazon.com more times than I can count without issue. And when there was an issue, an immediate resolution. I decided to test out Walmart.com for the first time this year and it has become my greatest regret. Customer support is terrible. Solutions to problems don’t exist. Hours of time has been wasted. Resolution is non existent. I cannot even begin to understand how Walmart.com still exists. It is a painful crap show and a joke of an experience. Walmart.com is pure trash. If you can get what you’re looking for from amazon.com, eBay or anywhere else, do that.

ONLINE CART TAKES HOURS TO LOAD! And not just in the holidays, multiple times. By the time it loads:

I want to share my experience as a Walmart customer, victim. I ordered and paid a snowblower last November, and today December 29th, I have not received it yet. When I called the customer service they simply asked me to cancel the order, reorder it again and they will deliver it in the next 3 weeks. So I paid for them $478, waited 5 weeks, and have to wait another 3 weeks, if I want to get the snowblower after this winter, otherwise I have to cancel the order and wait another 2 or 3 weeks to get my money back. Anyway, I accept or not, they are going to keep my money for 8 weeks. I don't know how many other victims were scammed in this way by Walmart, but certainly Walmart make a lot of cashflow by using this strategy, collecting money and don’t deliver in time or at all. I am wondering whether there exist any US law that protect consumers from this “smart” kind of scammers.

December 24th, Walmart.com shows a wreath box storage lot (6) at $7.98, but this is a “pay and pick up in store only” type of offer. It is apparently available at my local Walmart (15 min away from my place) in Woodstock, GA. I have been looking at wreath boxes for a few weeks and this offer is pretty neat. It is Christmas Eve, but I rush to the store before the boxes are gone. No lot of 6 is available. They have the product I am looking for, sold individually for $11.50. The clerk and the warehouse associate can’t find the offer, despite me showing them live that it is active and available exclusively at their store. The manager arrives, cannot find the offer in his database, says it is “probably” a mistake, but refuses to honor the offer.

12/19 I purchased a “Remote Cntrl” ($16.98) as part of a Christmas gift. 12/26 I tried to return this item because it was not what my son wanted. Because it is marked as a “Holiday Item”, Walmart will not take it back. I have my original receipt showing how much I paid for this item. After talking with a store manager, she would refund me $8.49. This is Extremely poor customer service and if I could give them a minus 5 starts I would.

Hi, I wanted to register a complaint. I had the most pathetic customer service experience during Black Friday 2019. I bought 2 phones at Walmart in Folsom CA. I took the last appointment available, to avoid busy times in store. Here is the summary:

I recently placed an order with Walmart.ca and as I was placing items in my cart they said things like ships Dec 31 etc... But only when I placed my order did it actual tell me that that Dec 31 was for Dec 31 2020... More than a year after my order is placed. This is completely fraudulent activity on Walmart’s part to not tell their consumers that their item won’t ship for more than a year when I would naturally assume that when it says ships December 31 it is talking about the December 31 that occurs in five days time.

Walmart is the worst store in the world with dumbass customer service. I have purchased 20 gift cards for poor kids at orphanage and they were not working. I called 4 times and they were not activated. I looked. Bad employees did not solve problem and when I called to get a refund I had speak to stupid employee John probably from India who transferred me to different department which did not come t and the call was dropped. No one called back. When I called back spoke to lady which dropped my call. So ** you Walmart. I will leave bad review of your stores every place I can. I shop at Costco. Your stores and online service is the worst in planet. I hope you go bankrupt. Don’t worry. I called Capital One to get my money back you mastered low live garbage. Rotten in hell.

Walmart has vendors that are selling fake boots made of styrofoam. They false advertising their clothing. They will tell you it's a 2x. When you see it it's really xxsm. When ask for refund they give you the run around and please I said please don't believe their 5 business day policy. They're lying. You will catch hell trying to get your money back from them. They know the items are fake and cheap. They will try to keep you there by continues to lie. You will not see your money back until they see they can't hold it no longer.

Every time I buy something from Walmart, the prices for the items are not accurate. One or two items are always rang up more expensive than what was labelled on the tags on the store shelves. For example, a while back I bought three 1-gal glass canisters with lids. The tags indicated they were $8 each, but at the cash register they charged me $10 each. I went to the customer service counter to ask them about it and they send a sale associate to check on the price and came back agreeing they are $8. The sale associate said out of courtesy she can only offer me one canister at the $8 price and the other two at $10. To me, this is consider false advertisement. It is important for shoppers to check their receipts before leaving Walmart. THEIR PRICES ARE NOT ACCURATELY LABEL FOR A LOT OF ITEMS ON THEIR SHELVES.

I purchased a 65" Vizio Class V-Series 4k Ultra HD 11-29-19 from Walmart online. Walmart's website said only 8 left in stock. The order was confirmed by Walmart and the email said pickup instructions would be sent later. On 12-1-19 Walmart canceled the order and said they were out of stock. I then purchased a Sharp 58" Class 4k Ultra HD TV. Walmart confirmed this order also and said it would be delivered by 12-19-19. Walmart sent a "it has shipped" email with a tracking number and delivery date of 12-16-19. The TV was never delivered. FedX said they have no idea where it is. I asked Walmart to replace it with one that I could pick up at a local store. Walmart's customer service person said that was against company policy. Online orders are not allowed to be transferred to store purchased. They could only offer me a refund. They would not allow me to purchase the same TV at sale price, I would have to pay full price.

I have bought GV brand Flaxseed powder from Walmart on and off, prices have fluctuated up and down. Recently for the past several months I have noticed that their two pound Flaxseed powder costs more than double their one pound Flaxseed powder which is very deceiving and bad business practice. I even asked a Walmart employee about it and he said, "Yes that is weird" and looked it up on his handheld machine and said interestingly the two pound is about 80 cents above buying two one pound Flaxseed powder packets, although said it is what it is. Buyers please beware of this. So naturally I buy the one pound packets as they are cheaper!!

I've generally been pleased with my online orders and deliveries. But jars of jam...holy moly. It would be nice if the package was marked fragile. Every jar was opened and leaking. Never ordering anything glass or breakable again.

Every single time I order something through this company, I end up getting frustrated by their false promises, slow delivery, and apathetic attitude. I have ordered items and it sits in the warehouse 3-6 days before being shipped. I could drive and go pick up the item from the manufacturer and be home before they get it shipped to me. I had something that was in a medium envelope take three weeks to get to me. I called to check on progress because I couldn't believe it wasn't moving in tracking. The apathetic customer service lied to me about the delivery saying one thing when my tracker said another. I asked for a supervisor and she lied and said they didn't have any then hung up after she said she was transferring. Walmart should stay out of .com. Lousy service, apathetic attitudees. You won't get any more of my money. I rather deal with original merchandise company and not you.

First off I will never order from Walmart ever again. I placed an order for pickup. Only 1 of the items showed up for pick up. Now evidently they didn't have the other item available so they took upon themselves to ship it without a shipping method. Now I cancelled my order cause I knew it wasn't going to get here in time for Christmas. Antonline sends items when they want to. It takes too long for their items to come. I simply want to know why wasn't I prompted that the item wasn't going to be available to be picked. I talked to 3 people that had no knowledge as to how and why it happened.

Twice now this Christmas season I ordered something from Walmart.com because they promised something would arrive when I needed it. Both times I placed the order 10 days before I needed it. Walmart said I would have it within 3 days. After a week, all they did was create a shipping label but never gave the product to FedEx to begin the shipping process. Then they continue to lie and state the arrival date. I was supposed to receive a product as a Christmas present by 12/19, supposedly shipped on 12/17. Today is 12/20 and it has still not been given to FedEx. The tracking on the email still says I'll have it on 12/19. But this morning they just added a little note "delayed" and there is no one to call because their website just gives you the run around and no way to contact anyone. Never again Walmart. You lost a customer.

I bought a 79 inch tv from Walmart in Valley Stream NY the end of May 2019 and returned it because the screen was cracked. The assistance checked the tv out to make sure it was the same tv, then called the manager Adam, and he said I gag to send it back to the manufacturer. WHAT! I gave you my money, they refused to give me my money back or exchange the tv. I had to pay someone $50 to pick the TV up for and to bring it back. I'm not paying nobody $50 to take a broken TV back.

I purchased an item through Walmart.com. I used Affirm to pay for it and when it was ready at the store I picked it up. This part was great. Then about 5 days later I noticed the same item had dropped $50 so I went to my local Walmart to see if I could get a price adjustment. The customer service person told me they could not do a price adjustment and I would have to return the item and then re-order it online. Ok so I thought I will return the item for a refund on the Affirm loan and reorder the same item at the lower price and use Affirm again. That night I got home and tried to order the same item and suddenly Affirm is unavailable. And Affirm continues to be unavailable. Then the next day the refund is processed through Affirm but I still owe $24.67. I double check my refund receipt and that is when I notice that they had only refunded me the purchase price of the item I had returned and not the sales tax.

I order a photo calendar on Dec 8. It was a site to store order. The order said it will be ready by Dec 16 after 6pm. I check at 9pm on 16 and there was no update, just said shipped. I look at the tracking of the order and it was delivered to Walmart on Dec 13. When I called corporate they were helpful after the 2nd phone call when they did a 3 way conversation with the store. The pick up girl said it was at photo department but online it said it was delayed. After I pick the order up I waited until 3 hours later to check the online status and it still says delayed even though I already picked it up from the store. So I called corporate and let them know I already picked it up but still no update on the website that it’s complete so I think they're having computer glitches and technical problems going on. And I never got a phone call or email that it was ready for pick up.

I waited almost 2 weeks to receive my order of 6 jars of iced tea. When I opened the box, one entire container had broken and iced tea was strewn all over the place! I found out maltodextrin can be as sticky as sugar. What a mess! I emailed customer service and they said they will refund me the cost of one jar because it is part of a bundle.

I placed an online order on December 3rd for quite a few items with Walmart. A lot of their Cyber Monday deals were still going on & I needed to get some Christmas shopping done. I hate going in their store which is literally 5 minutes from me. It's one of the worst in the area & even have had employees there refer me to another farther away because of the issues (tons of staples out of stock like bread, milk, diapers...or they'll be there in the back but no one will stock them or go get them if you request & you can sometimes literally see the products through the cooler sections just sitting there). It's always a madhouse with few registers open & takes as long to checkout as it does to do your shopping. This is when it's NOT Christmas!

When their shipping failed and I complained I received 2 emails that seemed to have been written by someone who doesn’t speak English. It was absolutely ridiculous and it’s almost impossible to speak to an human.

I ordered my Christmas photos from Walmart online on December 7th and chose to have them shipped. They said the order would arrive no later than the 14th. They also said I would receive an email when shipped. I looked at the order status on the 13th and it still said it would arrive on the 14th, and gave a tracking number for Fedex. I called Fedex and they said they received shipping info but did not receive it yet and it was now due to arrive on the 18th! They should not promise by a certain date unless they know it will arrive by then. Very deceptive.

I need to replace my cell phone in a hurry so I find the phone Wanted that was available for pick up today. So I order it and make sure in the checkout page that it will be ready for pickup that day once it's paid for. I am told to wait for confirmation on when I can pick up. 12 hrs later I get an email stating it's delayed. I contact customer service too. Delayed is an unacceptable reply and I need to know when I can expect it. So that I can decide if I need to go elsewhere as I have to have a phone. Their answer is for me to contact the store. Well I dont have a phone as I stated in my in a follow up email. I get a response email back from a different rep that's the same answer the first rep gave me word for word. This went back and forth for an hr. That when I received a notice that I can pick it up in 4 days a total of five days from placing my order. Still waiting. We will see.

I see my story is no different from most everyone else who has left a review about Walmart's online ordering. My nephew and I both placed Christmas gift orders on Nov. 30 mine was to be picked up at the store on Dec.11th but it did not arrive. The so called tracking showed it shipped on Dec.7th from Davenport FL. That is all it has shown with no further updates. On the day it was supposed to arrive I received an email saying it was delayed. When I checked the tracking page the next day for delivery date it now says delayed- check back later for status updates. That was yesterday and today there was still no update so I emailed them to find out what had happened and see when I could expect it. I was told it must be lost. I could get a replacement but it would be after the Holidays or get a refund.

I bought an air mattress yesterday, got home and decided we were going to make other arrangements for guests coming in for the holidays. My husband and I went back to return (not knowing they had a new policy on air mattresses) the UNOPENED box, when the manager and sales associates cut open the box. If they knew they weren’t going to take this back then they should have left it alone. Because now I’m out of $80 and an opened box that I could have tried to sell. I am not happy whatsoever. Training needs to happen with some employees and managers.

The customer service at this Walmart store (Hesperian Blvd., San Leandro, CA) is abysmal at best. The layaway department is the worst I have experienced anywhere. I placed a television on layaway due for pickup on 12/9/19 which I actually attempted to pick up early well before due date and was told by a clerk at the layaway desk that he was not sure of all of the particulars surrounding layaway policies and that I should come back when his manager was in the store, on Monday. Why was this clerk so poorly trained and working this layaway department unassisted?

As I read through some of the other reviews it’s like reading over and over again what has happened to me. Walmart by far is the worst online retailer ever. They care zero about their customers and make promises they cannot and will not keep. I ordered a high def Blu Ray player on 11/29 for my wife’s birthday on 12/13. Supposedly it will be delivered by 12/11 and is still somehow processing. Why does it take 10 days to process an order? I only ordered from them because I had a gift card with $78 on it, which I used towards this purchase. Now it’s too close to her birthday to cancel and order elsewhere. This is absolutely the last time I do any business with Walmart. Considering how business is ran inside their stores I don’t know I would think online would be any different.

As a disabled senior I am tasked with online shopping and have now been banned from doing so because reps incorrectly documented numerous returns, of which I never had even one...in attempt to hide their many incorrectly shipped, broken or missing items. I am now being punished for something NOT OF MY CONTROL. THEY REFUSE TO SPEAK WITH ME OR ANSWER EMAILS REGARDING MY CONCERNS and being penalized causing tremendous hardships for me.

I purchased 3 items from Walmart.com at around 2:00 am on Friday 11/29 (Black Friday). I am now a Mom of two and although I have an Amazon account, the prices and promise of prompt shipping from Walmart was alluring. Two-day shipping from Walmart is a complete lie. Do not believe it - but if the items came AT ALL - I would be happy. The first item was a Frozen 2 singing Vanity for my daughter. It was supposed to arrive Thursday 12/5. I stayed up waiting, with the front light on. No package. The next morning, I received an email that said the package was delivered by FedEx at 10:34 pm. NO ONE DELIVERS PACKAGES TO HOMES AT THAT TIME. Plus - I was sitting on a couch right by the front door and there were NO cars on the street at all.

Bought a tv online on Black Friday. Got an email confirmation about picking up the tv when ready. A couple hours later, received another email that the tv was out of stock, no rain check??? Cyber Monday: received an email about TVs on sale. Same identical tv on sale for $70 more. I thought they were out of stock on Friday, suddenly appeared on Monday???? Scam. False advertising. Will avoid Walmart period moving forward.

Am a fairly laid back and understanding person. I had literally the WORST experience. I literally spend so much money at Walmart having a large family. I placed an online order to be delivered for Thursday night. My home store is the one in Lake Saint Louis, MO. The order was not delivered so I called customer service. They stated the order had been rescheduled for the next day at the same time. Nobody called me to notify me or ask me if this was acceptable. She instructed me to call back the next day which I did. The next day I called and asked if the delivery be moved to the following day (Saturday) morning and she called the store and confirmed an 8-9AM delivery with the manager. I waited and no delivery.

On December 4th at approximately 12:00 pm, I purchased a product at Wal-Mart and realized on my way home that I left it behind at the cash desk. I immediately called back at 12:57 pm on my way home and spoke with an agent who assured me that I could return to the store whenever is convenient for me to pick up the item again or receive a full refund. Keep in mind that I was ready to bus back but was reassured that I can come another day. I returned on December 7th with my receipt at approximately 12:15 pm and was told by customer service that nothing was written down and nothing can be done. I am appalled at the service I received and as a loyal customer to Wal-Mart, feel cheated and lied to.

I don't usually leave bad reviews but this one is needed to be shared. Bought some tires for my truck at an awesome price from Walmart but because they were Not factory spec 245/65 r17. They were 245/70 r17. They would Not install them and I had to go somewhere else to have them installed. Do you think maybe the website could have Warned me first before making the choice. ** NO, they're all about making a buck and could give two ** about their customers?

Business clothes by George at Walmart are my favorite selection, especially if they are cuffed. I find that cuffed pants are more appropriate & appealing in appearance. They are never out of fashion, in my humble opinion.

I ordered a $100 gift card off Walmart.com two weeks ago along with a few other products. Received all the products as described, but the gift card was lost at Fedex. I've called Walmart more than 5 times to be put on hold, disconnected and told I would receive a call back within a few hours as the .com gift card department were experiencing technical difficulties. Needless to say I never received the call back. I don't have a gift card and have to wait 30 days to dispute this with my bank. Their customer service is terrible at best. I now have to go out and replace this Christmas gift (who has lots of extra money around the holidays), but it won't be to Walmart. I will no longer shop or do business with Walmart!

Just a warning, I did a lot of shopping during Black Friday, and Wal-Mart is trying to compete with Amazon offering 2–day shipping. It is a scam, they bait you into it, but have zero intention of shipping anything to you in two days. Not one item I ordered under this farce has arrived in two day let alone arrived at all. I don’t have a problem with an item shipping in a week if known, but they pretend they can play with the big dogs, but should stay on thief porch. Be honest so my grandkids aren’t disappointed with not getting their gifts on time. Worse Grandma ever here now. I feel like a schmuck, because Wal-Mart Lied to get my money.