Target Stores Reviews

For some reason, the call on corporate's side got escalated to another customer service rep. supervisor of some sort. Anyway, after the store manager and the supervisor on the phone spoke, the supervisor on phone from corporate wanted to talk to me. She told me there is a new policy where it is at the store manager's discretion on how many coupons they will allow in a single transaction. I told her (again) that they could do 23 separate actions. She told me it was all up to the store manager. When I hung up with her, I asked the store manager what her reason was for only letting me only purchase one. She said it is stated on the coupon one per purchase. I said, "Fine. Ring me up 23 times." She told me it's not fair for other customers blah blah. I told her regardless of what she thought was fair or unfair, I was leaving with 23 Gillette and using my coupons due to the exp. date.

Frankly to me, that's not a good enough excuse. I am sure if someone came in with cash and wanted to purchase 23 Gillette, they wouldn't have a problem. It seems like they don't understand that coupons are legal tender. I finally just said fine and if she wanted me to walk out then back in, I would. She said "Go ahead, if that's what you want to do." I don't think she really thought I was going to do that, but I was going to leave there with 23 Gillette. She went back to the backroom. I'm sure she was watching on the camera. She watched us walk in and out 23 times. At first I was livid, but by the time I was done, customers were asking questions and made remarks that it was so dumb that they were making us do that.

It looked as if the other customers were beginning to feel uncomfortable watching us walk in and out. What was her point of doing that? It was so unprofessional. It wasn't due to policy. They could've rung us up 23 times. Her motive was to try, discourage and humiliate us from using that many qz. It didn't work and I'm going to escalate this to the supervisor of the supervisor at corporate. It was totally uncalled for. Total discrimination. Thoughts? And will you guys help a fellow couponer out and send your thoughts to Target's corporate?

He talked to me like I was stupid and directed me to the special exclusions page and pointed out at the top that there was a section that would show a promotion if it was available. He said any item you click on will show its individual promotion in the upper right hand corner when you go to the product page. I said, “Okay, thank you.” I did not order my item online because I thought $150 shipping was ridiculous. I borrowed someone's truck and purchased the item from my local store.

Fast forward to April 19. I went to the local store for a book. They were sold out of the book. I went home and clicked on the website and found the book I was looking for. In the upper right corner of the product item page, it showed "spend $50 receive free shipping". I continued to purchase a few other items until I reached a few dollars over the $50. I check out. The next day, I get the email confirmation and see that I was charged $10 in shipping. Wow, 20% shipping charge and it said free shipping for orders over $50. I went back and checked to make sure every item had the "spend $50, receive free shipping" in the right hand corner like my friend a few weeks early pointed out to me. Sure enough, each item had the promotion. I sent an email to customer service asking why my free shipping was not applied.

The next day, I received a message back thanking me for finding a Technical Error on their website. (Are you kidding me?!) The reply stated that books come from Amazon and should not have had the promotion. The technical team would look into fixing the problem. A quote from the email, "... having a reliable website is just as important. It's disappointing to hear about this error, and I'm sorry we let you down. Thanks for your patience while we fix the problem." I was definitely not happy with them telling me basically “oh well, we messed up; you must now pay.” I called and talked to a customer service rep. He made me go to the site and showed me the same right hand corner promotion section. He also spoke to me like I was an idiot. I mentioned that the item had the promotion in the section. He put me on hold.

When he came back, he said that Amazon products do not qualify. He found a different section that mentioned Amazon products not qualifying. I said, “Well, this is false advertisement” and he claimed it was a Technical error. I was put on hold for 20 minutes. His manager, Subrina, then got on the phone. She was just as helpless. She gave me the same story. Her manager, Marsha, then got on the phone. She said that she is sorry about that, but it is a technical error and there is nothing she can do about it.

I completely disagree. This is false advertisement. I can't believe how horrible a store, a large and well-known as Target, would treat their customers so poorly. I have recently moved into a new house, and I have spent a huge amount of money on online purchases and catalogue orders in the past 2 months. No other experience has been as poor as the customer service I have received from Target. It’s a shame how 1 horrible online experience can change a person's view of an entire store. I use to visit my local Target at least weekly. I'm going to have to find a new place to shop.

The cashier then stated that I had to walk outside of the store and walk back in for each item I am going to use a coupon for. I told her she must be kidding. She stated nope, that is their new policy. I then told her that is humiliation to have a customer walk in and out of the store just so that they can utilize their coupons on the items they want to purchase. That is very absurd and outright ridiculous! She stated she is the manager there and her name was **. The customer behind me was shaking her head and couldn't believe what Target was advising their coupon customer to do. I told the cashier that is not right and we are the consumer here. We have to go through revolving doors just to get the product from Target.

My cousin in California had the same problem and they made her walk in and out of the store 23 times. We have contacted Target and we get auto replies when we sent them an email. I have contacted their customer service department for other coupon related issues and still has not been resolved. At this time, I would boycott Target!

The next day, I went to my online bank account and saw that Target had charged two separate transactions to my account. One was for $50 (the amount of the gift card) and one was for $58.36 (the total amount of the purchase I tried to make). The only credit on my account was the original credit from the return. I had been charged $108.36 and didn't have the picture frame, didn't have money on my card yet and didn't even have my original frame. I called American Express and there was still no credit on my card, which I understood could take up to 7 days. I went to Target that evening with my voided transaction receipts and my bank statement to see what they could do about the two charges on my account.

The ladies I worked with at the service desk were wonderful (I talked to four different ones that night). At one point, we called the guest service number and talked to Juan, who was very unhelpful and told me there was nothing he could do for me? The charges at my bank weren't anything he could help me with; I would have to call my bank. My bank would have to remove the charges. I questioned him as to why my bank would remove charges that Target put on my account. He said he couldn't help me and I would have to call my bank. This didn't make any sense to me why and how could my bank do anything about this, but I gave up and called my bank to see if they could do anything about the charges Target incurred against my account.

I talked with Garrett at my bank and he assured me they couldn't do anything about these charges, but that in other similar cases, the merchants are the ones that can remove these charges. I called Target back later that evening and talked with someone else at guest services. He was just as rude and unhelpful. I told him that I had talked with my bank and they said Target is able to do something to help. This man at Target said that I had to file a grievance with my bank and there was nothing he could do to help me? He was very specific and short with me. There was nothing he could do for me?

The next morning, I went to my bank and talked with Kathy, who told me that the bank could file a grievance although that is a $25 charge. She was shocked that Target was so unwilling to help. She said the bank always tells their customers to go to the merchants first because they can do something about it and they don't have the $25 grievance charge. I left there and called Target. I asked to speak to the manager. The manager, Dan, got on the phone and was very rude and again very unhelpful. He acted as though it wasn't a big deal and we just had to wait and see how everything shook out. He said he would pass this to another gal, have her look into it and call back later because there was nothing he could do to help. He did say that voided transactions could take up to 10 days to post to my account, so all I could do was wait.

In the meantime, I still have $108 charge; no money on my American Express gift card; and no picture frame. And there is nothing they can do to help? Today is 4/17/09, 4 days since the start of this mess, and just today the money has been credited back to my account although I still do not have the money on the American Express gift card. I think the store manager Dan and the other members at the guest service number, who were very unable to help, could at least be decent human beings and explain to Target guests that they are sorry for the inconvenience. They can try to hurry the process along, but it may take a few days.

If I would have been treated as a guest and explained that they would try to do everything they could to help me, I think I might go back to Target someday. As it is, I will never step foot in another Target store and I plan to spread this story as far as possible. I also still have not received the credit back on my American Express gift card, so this may not be over quite yet. I sure hope it is though because the upper management and guest service workers are terrible people to have to deal with.

I checked the receipt and the expiration date was 2 days earlier. I tried to return the iron anyway, but was told that the receipt had expired and they couldn't accept the return. The iron's cost was $40.00. I just wanted to exchange it for another brand that would cost more than the one I'd purchased. I tried to see if they could do a return without receipt; but I was told that I'd have to get the exact same iron, lose $5.00 because that type of receipt has to be less than $35.00, and that I wouldn't get another receipt. So if the iron they gave me to replace the faulty one had the same problem, I couldn't return it. I spoke to 5 people, all the way up to the corporate offices, and was told the same thing. I got the number of the manufacturer and they said they'd refund my money.

Needless to say, I won't be shopping at Target for a very long time, if at all. Whatever happened to customer service? Once Target gets your money, they seem to find a way around the service part and keep the money.

When I asked to speak to a manager, she gave me the same lip service as the guest service woman did. The manager asked me if I would like the 800 number to speak to another customer service person. By the way, both women in the store had an attitude. I did not take the number from her but I did call the 800 number on my own. Of course, they took my complaint and reiterated the same nonsense that the store told me. I have worked in retail for many years. Macy's, and Pier One do not treat their customers in the same shameful way that Target did to me today. It made absolutely no sense that I could not exchange my item for a more expensive one.

This is the situation that happened to me with Target Corporation that made me rethink why would I ever shop there again when their return policy is completely unfair and not even comparable to Wal-Mart and other stores like Target. First, I had to return a set of silverware received from my registry. My husband and I thought since it was purchased as a gift from my cousin that we could get money back from it. Well, Target only allows store credit when it's a gift given to you. We returned a gift at Bed Bath and Beyond from our registry at that store. Bed Bath and Beyond was more than happy to give us back the money even though it was a gift. The second thing that happened that really topped it off is when I received queen sized sheets from my registry and then got a king bed. All I wanted was to exchange the size and pay the difference. I was totally unaware of Target's return policy and had lost the gift receipt.

So I went to a Target store and tried to pull up my log and see if I could return it that way. My gift log and registry was no longer valid at the store. I explained to the Target associate when at the counter I received this a gift," my registry was not showing up and I just would like to exchange the size of the sheets. She asked me when I got married and I told her the date and she told me I could not return the item without a receipt and it was already past the 90 days of the return policy. She also stated that you can't return anything for store credit without a receipt that is over $35. What store has that kind of a limit?! I would understand a $100 store credit limit or something more reasonable on returns without a receipt. This is a completely unfair policy because someone could steal $35 worth of stuff or a customer could return stuff to Target up to $35 over 90 days and get store credit. However, customers who help Target's business out significantly cannot exchange a size of the same item that it is in brand new condition and still available online and in the stores. I tried to reason when calling the customer service department and they're not willing to help.

Policies are policies but nothing was brought to my attention of their details in their return policy. I also went online on my computer to see if my registry was really expired. Well, it was still completely available online! I also explained this to the customer service department and the lady said that it's only my computer that memorizes the registry but it is not valid anymore. Well, regardless if it's my computer or what, it was still showing online which is false information from the Target online store. I believe everyone signing up for a gift registry should be forced to read or at least be forced to acknowledge terms and conditions online. Target provides you the information by sending you the booklet and having it available online, but there is no guarantee of every customer reading it.

I continue to ask Carolyn to see my prescription and she said she didn't have it and she'd have to go look through archives to find it. I told her I'd wait. She said she was too busy (no one was in line!) and come back later. I told her no, I'd wait. Well, it turns out she did have it and a different tech handed it over the counter to me so I could see it. When Carolyn saw this, she asked for it back and said I wasn't allowed to have it. I told her I wasn't going anywhere I just wanted to find where it said 2 refills and call my doctor about it. She come out from behind the counter while I was on the phone with my doctor, snatched it out of my hands, and said I could not look at it. I was shocked that she would do that!

I asked for proof of the e-fax that was sent to my doctor because they said they never received it. She said she didn't have proof and it was no longer her problem. Before leaving, I asked her for her name and she wouldn't even look up at me. I continued to ask her for her name and she kept ignoring me. Finally, I got back on the phone calling a friend of mine to get me the Target customer service phone number. I asked her one more time what was her name and she just pointed to her nametag and walked away.

The cashier at the counter ran my card through the machine, scanned most of the items and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer and lost the return I had attempted to do. She then proceeded to another computer. When she ran my card through again and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager who told her to call refund authorization. I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, spoke with me for ten minutes and gave me the runaround.

Basically, they couldn't help me. I could try coming back tomorrow (according to the store manager) to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas when I was trying to get my money back? Now, the part that bothers me about the situation is: 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.

I went to the front of the store and pulled up their website and asked where that was indicated and although they agreed it was not indicated on the website, they still refused to do anything about it. As far as I'm concerned, this is false advertising when a retailer refuses to honor a price. Nowhere on their website does it say that the prices online may differ from prices in the store. I've also filed a complaint with the Federal Trade Commission in the hopes that Target will at least have to change their advertising practices. Given the size of the Target Corporation, I fear nothing will come from this and Target itself couldn't care less if they have several hundred complaints against them because they still have millions of shoppers. It's unfortunate, but true.

I told them I just wanted to exchange it for the Advance. What I also told them was that when I purchased the can, I had used my rebate check for $5.00. On these checks, it clearly tells the retailer to endorse and deposit the check just as they do other customer checks and they will be paid the $5.00. Any other use constitutes fraud. The Customer Return desk then told me they won't let me even exchange the item and that I was going to have to pay the full price for my new can of formula. They would issue me back only $15.00. Now, I understand they can't give me the full amount. After all, I did use a rebate check but basically all I wanted to do was even exchange, the product for the formula I was told to use. So I had to pay regular price of $21.45 for my new formula and basically Target got to keep $5.00 from a Similac rebate check. All I wanted was to exchange for the same Similac brand name, same price just the Advance formula.

Let me get this right...I return an item, which they can re-sell and make money on plus they give me a store credit which can only be used at their store (generating more sales exclusively for them) vs. alienating a customer to shop with them and not getting any more of my money and the negative press of me telling at least 10-20 friends and family (and now anyone in the world who reads this website). Would have taken $35 credit and been completely content but guess the folks at Target have another direction...Wal-Mart here I come!!!

By this time my blood was boiling.... I leaned over the counter and repeated my question of the manager's name. She reluctantly said Phillip. I called the store, but there was no answer. On Monday, 1-5-09, I intend to call Phillip. I will NEVER shop there again.... I spend between six and 10 thousand a year there (groceries, clothing, everything....) I will shop at Walmart in the future.... much better return policy. I have a wish for 2009 for Target. I hope you go out of business due to your poor policies and poor customer service!!

Now, I've shopped at Target for at least 13 years and have never been made aware of this ridiculous policy, or had this occur while returning items. I was so aggravated at having dragged this printer into the store, that I went home and pulled up my bank records from 2008, and my AMEX summary. In 2008, we spent just a little over $8300, that I can track. And, over an $89 printer, I will never shop there again. This policy will cost Target customers, and given time, they will go the way of Kmart. I will be blogging about my boycott, and making everyone I know aware that if they plan to spend more than $35, they need to go somewhere else to do it. I really think that there should be some class action lawsuit against this company. I certainly would participate.

Both of the last two times that I went into their stores, employees were rude. One older employee, when I turned a corner and apologized for surprising her, said "Why don't you just run over me!" and marched off in a huff. What a nut. I have a lot of friends who have also chosen to not shop at Target stores. Most of their complaints involve the low class employees too. One friend went to return a game system that didn't function, with her receipt in hand, and only days after she purchased it and they treated her terribly. Target is the worst store I've used and I love to shop.

The girl finally told me she would give me a gift card for the item. As I was walking away I realized she had given me a card for $35.00. I knew the comforter sold for $59.99. I thought maybe it had gone on sale. I went to the shelf and the price was still $59.99. I took a twin size and a double size which was the same price back up to the same person at the service counter. I told her I wanted to purchase the double size comforter that it should be the same price as the one I returned. She refused to swap the item and charged me an additional $26.86 for the item. I feel this was completely illegal. They should not be allowed to treat customers this way. I know I will never do business with them again. I want the world to know their business practices. It seems with as bad as the economy is and how competitive businesses are to stay in business, they should not be turning away good customers. I'm sure they have a way of reprinting my original receipt with the date I provided them from my bank statement.

I was trying my best to be careful so none of them fell off the pegs. But, Since they were so full, Three pkgs had dropped to the shelf right under. Plop-Plop-Plop, they went. All three on the shelf. So I shift over to the right-of the display because I noticed that there was some more stocked on other pegs That didn't have what product belonged there - out of stock on all toys. So there was even more Hot Wheels on all kinds of pegs... Before I could even begin... JODIE-THE MANAGER IN CHARGE (This is what she informed me) Walk over to me and said" PICK-THEM-UP!!"

I looked over to this person and I replied," Oh, you go ahead. I don’t work here." Then she muttered under her breath, "**." I said, “Excuse me?" She then looked right through me and said again, "YOU HEARD ME, YOU **." She then said, "IF YOU CAN’T PICK THESE UP, DON'T COME HERE NO MORE!" Now, keep in mind... there was only three pkgs. that had dropped to the shelf. Now I've been in the retail management business for over-28-years-Grocery. I have never in my life had the nerve to TELL One of my customers "to pick that up! and if you don’t… don’t come back! I'm Jodie the manger in charge and there is no one else here you can talk to" - wooo - she had really concerned me!?

Now to add even more insult to error - She starts walking towards me when she is having this fit. I demanded very sternly that she "GET AWAY FROM ME AND LEAVE ME ALONE NOW"! She did. And then I listened to Jodie call somebody to escort me out of the store??? What the hell is going on here? How embarrassing. I'm 50-yrs old - a grown man - and I can’t walk into this store without worrying that for gods sake something may fall down from the shelf - which I didn't even touch - and then get attacked verbally by an ill trained idiot!!

Here comes your security guard running back towards JODIE. I've already started walking to the checkout... Yes, I had some toys to purchase... about $20 worth. I then hear Jodie spew out across the aisle - there he goes. All your customers gawking onward toward me like I just did something really illegal? Before I walked past Jodie, I looked to see her name badge. She said, "My name is JODIE. I'M THE MANAGER." I told her that she is fired!!! AND I BELIEVE THIS IS WHAT YOU NEED TO TELL JODIE. I've been a faithful customer at this store for over-10-yrs. This was the most disgusting incident ever. JODIE told me there was NOTHING I could do about this?