Sears Reviews

Do not buy anything from Sears parts. I ordered a belt for my Craftsman lawnmower and they keep charging my Discover card every year for the same part. There is no way to stop it. I had to call discover card and put a hold on them. The hold only lasts 14 months. I have to do it every year. Buyer beware.

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait.

On March 8, 2025 I purchased an LG lower dishrack for Sears.com 800.366.7278. I was told the order would arrive March 17, 2025. I called several times and was told the item was on back order and would be shipped in 7-10 business days. On April 2, 2025 I called to follow up on my order and it was still on back order. I spoke with a supervisor who recommended to cancel my current order with the current distributer and place a new order with a different distributer. I was charged for the new order and told a refund would be given for the original order. I was told that I would receive my delivery on April 9th. I called again and was told delivery by April 17th.

Do not use this service. My tech was professional and did a great job fixing our oven once...He finally made it here. We waited 4 DAYS from 8am-5pm. Sears over-schedules its techs and relies on AI to route and reroute its techs throughout the day, "updating" the customers that your tech will be here in an hour. This went on for 4 days. I would have canceled but they hold you hostage by charging you for the repair first. The only time you speak to a human is when you set up the job and even that is outsourced somewhere else in the world.

I purchased the boiler from Sears in 2019. Purchase the master service agreement. The installation was terrible. A bunch of leaks in the boiler, throwing codes left and right. Had to deal with the installer coming to my house multiple times for the first year. At the second year the unit kept on throwing codes, needing the igniter replaced and sensor replaced about 2 1/2 years. This boiler completely conked out. Since then Sears has been sending their technicians that refused to work on the boiler saying it needs a plumber when all parts are inside the boiler. I’ve scheduled over 10 appointments where they’ve not showed and I keep getting the runaround. Every time I call the service department I get switched from customer care to other three other departments.

Here ya go: Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below:

Made an appointment and they said a technician would be out to fix my dishwasher between 8 and noon. 12:15 came no one showed up. Call back only to get into a repeated cycle of messages over and over. Finally, I called like a new customer and I was able to talk to someone from who knows where. She said, "Keep your phone clear. I will have a technician call you." We confirmed my email and phone number. Here we are end of day 4:30 in the afternoon calls no follow-up, no hey I'll be late, nothing. Sears has definitely lost its way, they probably should close the remaining stores. They were good in their time anyways, run as fast as you can. I would never do business with them again.

Did good work replacing temp sensor wire but initial verbal quote was $300 and when he finished in 1 hour price was $421 for one wire and 1 hour of labor. Had me sign estimate after work was completed. Will not be using this company again.

Sears Home Services process to repair appliances is a broken process and people should avoid Sears appliances if they are thinking of future support and warranty services. I am stuck in a cycle of broken appointments and unable to talk with a person on the phone that can ensure a positive outcome. Our washer is broken and we paid the requested amount of the technicians estimate repair three weeks ago. Thus, no leverage for Sears to do what we paid for. The part ordered by the contracted technician (note Sears employee) arrived at our home. Sears Home Services in our case makes appointment changes during the time that the repair is supposed to be taking place with our asking if we are home that day. Thus, wasted leave from work and frustration and automated machines/Siri is not a good way to communicate problems and have a solution. Don't waste time calling 1-800-665-2127 (tried 15 to 20 times).

I purchased a stackable washer/dryer it arrived damaged. They picked it up. I'm still waiting on a refund. It's been 3 weeks. The delivery guy drop it while placing in truck causing further damage. I need my refund of $1700. I'm getting the run around. I have more photos.

DO NOT WASTE YOUR TIME WITH SEARS.COM! We spent six months trying to get a new dryer from Sears to replace our 2009 dryer. We have had since 2009 the Sears Home Services Master Protection Agreement which was later updated to an A&E Repair Protection Agreement covering our Whirlpool dryer and washer. Response to service calls was just OK in that it took 7-14 days for the service rep to make repairs. When the motherboard for the dryer was not replaceable (no longer manufactured) the plan provided a $749 coupon to be applied to the purchase of a new dryer ordered from the Sears.com website. Starting in early April 2024 through October 2024, orders were placed, accepted, paid for, confirmed, and then canceled by Sears without any explanation.

Last week a technician came out to repair my refrigerator. The price for the repair was equivalent to the price of a new refrigerator. The tech did not have the proper parts and said that they needed to be ordered. The tech stated that I needed to schedule another appointment, which was one week out. Ultimately I'd be without a refrigerator for 1 more week. I was also told in order to secure my appointment, I needed to pay for the service first. I called customer service to complain and request a refund. The representative had a heavy accent and was very hard to understand. I was told that it would take 14 business days for a refund. I asked for a supervisor and the rep refused to put a supervisor on the phone. Overall HORRIBLE experience!

Monday (9/30) I made an appointment with Sears to send out a technician to service our refrigerator (icing over). After 20 minutes of a hard sell on whether I wanted to pay for the service call or enlist in an extended warranty program, I finally got the appointment made for Tuesday. Sears wanted an 8 a.m. - 5 p.m. window, which dismayed me, but I accepted. Tuesday came and Sears texted me -- in the afternoon -- that the appointment needed to be rescheduled for Wednesday. I phoned Sears to express my frustration at having one day wasted waiting for a tech who never came, only to be asked for the same service window again. We agreed that 9 a.m. - noon was more reasonable. It's 3:45 p.m.. I called Sears to vent, and to cancel my service request. They have wasted my time and, having done that, eroded my confidence in their competence to solve my fridge's issue.

Sears Home Service, AWFUL Experience!!! Unprofessional and inept staff. I requested a visit to check my washer that was giving me an error code. The Sears employee that came to my home spent the first 20 minutes texting with the prior customer (now I guess the prior customer was having the same issue I then faced..), then asked me if I had extended warranty. I said no, and he told me I should buy a new washer. All of this without even seeing my washer!!!! When he finally decided to take care of business, he was just standing and looking at it. I had to show him what the error code mean according to my google search. To make the story short, he left without giving me an estimate, but I have to pay for wasting my time and for having to explain the technician the problem I already knew my washer had. I needed a solution. I highly recommend to hire a professional but you are not going to find it at Sears.

This company is horrible. I have been waiting two months to get my washer off of warranty with no straight answer. These people are sketchy and do not want to help at all. Even to cancel an order it will take a week. Honestly a horrible company.

Technician went to the neighbor's house, ordered parts for a Samsung oven. I have an Amana and yes it's in the original work order. Forged my signature on the follow-up repair order. I tried contacting the technician and left a message, also Sears and only got the automated message system.

I wouldn't give this company a single star if it wasn't required to fill at least one to write a review. I have a service protection agreement for my washer and dryer. The dryer died, so I scheduled maintenance. There was NO contact from Sears by email call or text during any of the process, I had to initiate all of it myself, even when they randomly cancelled or rescheduled. The dryer needed a part they didn't have in stock, so it went to ordering and I was told if in 10 days they couldn't get it, I would get a replacement dryer. Multiple weeks go by, and I have called them numerous times to figure out when I will have something done, no one knows what's happening, they offer me $50 whole dollars for the laundromat! Wow! I've not had a dryer for over a month by then. The voucher also takes 21 days by mail, they say (it never arrives).

We contacted Sears for a washer repair in May. We have gotten tired of contacting their customer service, they tell us the same bogus excuses. Here’s what we hear from them when we call “we placed the order and if someone doesn’t get back to you, call back in 3-5 business days.” Nothing, never happens. When asked to speak with the manager who makes the final calls, they aren’t unable to get me in contact with him, it seems as if it’s a scam. I am extremely frustrated with them, their service is poor and they have no urgency to assist customers. They are terrible, I have gone 3 months without a washer. Do not purchase anything from them.

I have tried to order an item from Sears.com twice, and I will not be trying to make another purchase from Sears again. Both times I was told they didn't have my shipping address (which was provided during the checkout process) so I provided it. Both times the tracking number provided was not for my shipment and was for someone else's address. Both times my item was "returned" with me never having received it. I expressed I still wanted the item but nothing was done. I thankfully was refunded, but the overall experience was terrible.

I purchased a Kenmore side-by side refrigerator in October 2019, along with a 5-year warranty. In late 2023 I begin having issues with water leaking from the freezer door. Sears sent 4 technicians to repair and it was not until the 5th tech that came out (in May 2024) was the problem properly identified. On May 8th the tech ordered a new freezer door and ice maker. To-date (almost 2 months later), I am still waiting for this issue to be resolved. In the meantime, the leaking water is causing my kitchen floor to become damaged. I am consistently calling customer service about the parts and installation, and being told each time the problem is being escalated. I was given a case # and told to call after June 29th for the resolution. I called on July 1st and now told I need to wait 5 days for a resolution. This is ridiculous! I will NEVER order any appliances or any other product from Sears.

I wish I can give under zero review. Sears services are worst than I can explain. I am struggling to get a replacement since November of 2023. I am without washer and dryer and There is no one to help. They just toss around to different departments but no resolutions till today. I have paid $500 for my extended warranty but it's total waste and I had spend over 100 hours on the phone with them but all waste of time. No results. I won't recommend them to anyone.

This is a customer complaint: On May 4th 2024, I ordered, and paid in full, a dishwasher from SEARS. The company promised that the item will be delivered and installed in 48 hours. A month and half later, and after more than eight phone calls requesting the order to be honored, I am still waiting for the dishwasher. I really do not know what else to do to get the equipment, or to get my money refunded. Lilia ** Retired teacher

I absolutely loved my shopping experience at Sears.com. I loved browsing all the products and am pleased to confirm they had everything I needed. I, my friends and family thank Sears and Sears.com. We will keep coming back again and again.

On or about April 22nd, 2024 I order several items from Sears including patio umbrellas, table, raised garden bed and air purifiers. Everything except for the 2 air purifiers was delivered. I've called Sears customers service repeated, filed a dispute and demanded either a refund of the products I order. After a dozen phone calls and a dozen e-mails I received a copy of a FAX from what appears to be an of shore or supplier outside of the country telling Sears or my card service that the merchandise was received by me. They took a picture of the patio table on my doorstep so I confirm I received that. The driver handed me the large patio umbrella. The raised garden bed was delivered and I received it. Not one but two air purifiers were ordered at $99.00 each and have not been received.

April 22, 2024. To Whom It May Concern; It has now been one month since my refrigerator took a dump. I am on Cap 10 program, at least until 5/20/2024. How long does it take to figure out if you have parts or not?! Every time I call, I get the same thing, wait 3-5 days and someone will get back to you, however no one does. I have been told there is some kind of upgrade being done and things are taking longer. I’m sorry but that’s not my problem. My husband and I are diabetic and living out of a cooler. They claim they have escalated it but I don’t know. I feel like I’m getting the run around.

We bought our washer at Lowe's. Haven't had it a year and motor went out. Sears handles the extended warranty. Took 2 weeks to even get an appointment. Tech came out and said he had to order parts. We rescheduled. He came out 2 weeks later. All the parts weren't ordered and he needs a helper. Rescheduled. Didn't show. Now we have to wait another week and hopefully he will show with his helper. So far, it's 6 weeks without a washer, nevermind the time we spent waiting for them to show. Very disappointed in sears. And customer service rep, each time I called, had the nerve to try to schedule a "free'" appointment for home repair, windows, etc. Not her fault. I'm sure she was doing what she was told.

I scheduled an appointment to repair my GE Dryer in Hempstead, NY and explained the issue was the timer needs to be replaced. The Sears representative on the phone that the cost for the visit is $165, however, the charge will be applied towards the cost of the repair not including the part. The service order number is **. On 4/3, the Sears tech showed up and confirmed the issue was the timer but stated the labor cost is always a minimum of $350 to $400 not including the part. The cost of the labor plus the part would then exceed or equal the cost of buying a new one. I explained to the tech that the Sears Customer representative never stated there is a minimum labor cost to repair equal to $350 to $400 not including the part, and if I was informed of this information, I would not have booked the appointment.

It is a replacement order. No delivery and installation for a month, delayed 5 times, no integrity, this company should be 100% totally out of business, a big shame to survive and cause so many troubles and inconvenience.

After several calls to Sears/Kenmore home services and their assurance that once the compressor was diagnosed defective by their Technician, they would ship me a new compressor and we did not have to use their technician for replacement. On 5/22/24 a technician from Sears home repair diagnosed the compressor on our Sears Kenmore refrigerator as defective but could not order without us paying at least ½ of the $541.33 labor charge to install. I explained that I was told Sears would send replacement after technician diagnosed and we could install ourselves or use any technician we wanted. This was all after I paid an independent appliance repair technician to diagnose the same exact issue, ie bad compressor. They would not accept an independent opinion even though they use independent contractors to perform their service.

Horrible organization. I repair my fridge, they offer me a protection plan, I have it repaired a few times and now I need a replacement. They want to offer me a smaller, less featured fridge. I’ve been dealing with this since April 12/2024. Numerous upon numerous calls, bounced a round to different departments, still no resolution. Wondering if I need to take them to small claims or arbitration. Has anyone had any luck with these people. I have a family of 6 with no fridge for almost 6 weeks.