Sears Reviews

Last week a technician came out to repair my refrigerator. The price for the repair was equivalent to the price of a new refrigerator. The tech did not have the proper parts and said that they needed to be ordered. The tech stated that I needed to schedule another appointment, which was one week out. Ultimately I'd be without a refrigerator for 1 more week. I was also told in order to secure my appointment, I needed to pay for the service first. I called customer service to complain and request a refund. The representative had a heavy accent and was very hard to understand. I was told that it would take 14 business days for a refund. I asked for a supervisor and the rep refused to put a supervisor on the phone. Overall HORRIBLE experience!

Monday (9/30) I made an appointment with Sears to send out a technician to service our refrigerator (icing over). After 20 minutes of a hard sell on whether I wanted to pay for the service call or enlist in an extended warranty program, I finally got the appointment made for Tuesday. Sears wanted an 8 a.m. - 5 p.m. window, which dismayed me, but I accepted. Tuesday came and Sears texted me -- in the afternoon -- that the appointment needed to be rescheduled for Wednesday. I phoned Sears to express my frustration at having one day wasted waiting for a tech who never came, only to be asked for the same service window again. We agreed that 9 a.m. - noon was more reasonable. It's 3:45 p.m.. I called Sears to vent, and to cancel my service request. They have wasted my time and, having done that, eroded my confidence in their competence to solve my fridge's issue.

Sears Home Service, AWFUL Experience!!! Unprofessional and inept staff. I requested a visit to check my washer that was giving me an error code. The Sears employee that came to my home spent the first 20 minutes texting with the prior customer (now I guess the prior customer was having the same issue I then faced..), then asked me if I had extended warranty. I said no, and he told me I should buy a new washer. All of this without even seeing my washer!!!! When he finally decided to take care of business, he was just standing and looking at it. I had to show him what the error code mean according to my google search. To make the story short, he left without giving me an estimate, but I have to pay for wasting my time and for having to explain the technician the problem I already knew my washer had. I needed a solution. I highly recommend to hire a professional but you are not going to find it at Sears.

This company is horrible. I have been waiting two months to get my washer off of warranty with no straight answer. These people are sketchy and do not want to help at all. Even to cancel an order it will take a week. Honestly a horrible company.

Technician went to the neighbor's house, ordered parts for a Samsung oven. I have an Amana and yes it's in the original work order. Forged my signature on the follow-up repair order. I tried contacting the technician and left a message, also Sears and only got the automated message system.

I wouldn't give this company a single star if it wasn't required to fill at least one to write a review. I have a service protection agreement for my washer and dryer. The dryer died, so I scheduled maintenance. There was NO contact from Sears by email call or text during any of the process, I had to initiate all of it myself, even when they randomly cancelled or rescheduled. The dryer needed a part they didn't have in stock, so it went to ordering and I was told if in 10 days they couldn't get it, I would get a replacement dryer. Multiple weeks go by, and I have called them numerous times to figure out when I will have something done, no one knows what's happening, they offer me $50 whole dollars for the laundromat! Wow! I've not had a dryer for over a month by then. The voucher also takes 21 days by mail, they say (it never arrives).

We contacted Sears for a washer repair in May. We have gotten tired of contacting their customer service, they tell us the same bogus excuses. Here’s what we hear from them when we call “we placed the order and if someone doesn’t get back to you, call back in 3-5 business days.” Nothing, never happens. When asked to speak with the manager who makes the final calls, they aren’t unable to get me in contact with him, it seems as if it’s a scam. I am extremely frustrated with them, their service is poor and they have no urgency to assist customers. They are terrible, I have gone 3 months without a washer. Do not purchase anything from them.

I have tried to order an item from Sears.com twice, and I will not be trying to make another purchase from Sears again. Both times I was told they didn't have my shipping address (which was provided during the checkout process) so I provided it. Both times the tracking number provided was not for my shipment and was for someone else's address. Both times my item was "returned" with me never having received it. I expressed I still wanted the item but nothing was done. I thankfully was refunded, but the overall experience was terrible.

I purchased a Kenmore side-by side refrigerator in October 2019, along with a 5-year warranty. In late 2023 I begin having issues with water leaking from the freezer door. Sears sent 4 technicians to repair and it was not until the 5th tech that came out (in May 2024) was the problem properly identified. On May 8th the tech ordered a new freezer door and ice maker. To-date (almost 2 months later), I am still waiting for this issue to be resolved. In the meantime, the leaking water is causing my kitchen floor to become damaged. I am consistently calling customer service about the parts and installation, and being told each time the problem is being escalated. I was given a case # and told to call after June 29th for the resolution. I called on July 1st and now told I need to wait 5 days for a resolution. This is ridiculous! I will NEVER order any appliances or any other product from Sears.

I wish I can give under zero review. Sears services are worst than I can explain. I am struggling to get a replacement since November of 2023. I am without washer and dryer and There is no one to help. They just toss around to different departments but no resolutions till today. I have paid $500 for my extended warranty but it's total waste and I had spend over 100 hours on the phone with them but all waste of time. No results. I won't recommend them to anyone.

This is a customer complaint: On May 4th 2024, I ordered, and paid in full, a dishwasher from SEARS. The company promised that the item will be delivered and installed in 48 hours. A month and half later, and after more than eight phone calls requesting the order to be honored, I am still waiting for the dishwasher. I really do not know what else to do to get the equipment, or to get my money refunded. Lilia ** Retired teacher

I absolutely loved my shopping experience at Sears.com. I loved browsing all the products and am pleased to confirm they had everything I needed. I, my friends and family thank Sears and Sears.com. We will keep coming back again and again.

On or about April 22nd, 2024 I order several items from Sears including patio umbrellas, table, raised garden bed and air purifiers. Everything except for the 2 air purifiers was delivered. I've called Sears customers service repeated, filed a dispute and demanded either a refund of the products I order. After a dozen phone calls and a dozen e-mails I received a copy of a FAX from what appears to be an of shore or supplier outside of the country telling Sears or my card service that the merchandise was received by me. They took a picture of the patio table on my doorstep so I confirm I received that. The driver handed me the large patio umbrella. The raised garden bed was delivered and I received it. Not one but two air purifiers were ordered at $99.00 each and have not been received.

April 22, 2024. To Whom It May Concern; It has now been one month since my refrigerator took a dump. I am on Cap 10 program, at least until 5/20/2024. How long does it take to figure out if you have parts or not?! Every time I call, I get the same thing, wait 3-5 days and someone will get back to you, however no one does. I have been told there is some kind of upgrade being done and things are taking longer. I’m sorry but that’s not my problem. My husband and I are diabetic and living out of a cooler. They claim they have escalated it but I don’t know. I feel like I’m getting the run around.

We bought our washer at Lowe's. Haven't had it a year and motor went out. Sears handles the extended warranty. Took 2 weeks to even get an appointment. Tech came out and said he had to order parts. We rescheduled. He came out 2 weeks later. All the parts weren't ordered and he needs a helper. Rescheduled. Didn't show. Now we have to wait another week and hopefully he will show with his helper. So far, it's 6 weeks without a washer, nevermind the time we spent waiting for them to show. Very disappointed in sears. And customer service rep, each time I called, had the nerve to try to schedule a "free'" appointment for home repair, windows, etc. Not her fault. I'm sure she was doing what she was told.

I scheduled an appointment to repair my GE Dryer in Hempstead, NY and explained the issue was the timer needs to be replaced. The Sears representative on the phone that the cost for the visit is $165, however, the charge will be applied towards the cost of the repair not including the part. The service order number is **. On 4/3, the Sears tech showed up and confirmed the issue was the timer but stated the labor cost is always a minimum of $350 to $400 not including the part. The cost of the labor plus the part would then exceed or equal the cost of buying a new one. I explained to the tech that the Sears Customer representative never stated there is a minimum labor cost to repair equal to $350 to $400 not including the part, and if I was informed of this information, I would not have booked the appointment.

It is a replacement order. No delivery and installation for a month, delayed 5 times, no integrity, this company should be 100% totally out of business, a big shame to survive and cause so many troubles and inconvenience.

After several calls to Sears/Kenmore home services and their assurance that once the compressor was diagnosed defective by their Technician, they would ship me a new compressor and we did not have to use their technician for replacement. On 5/22/24 a technician from Sears home repair diagnosed the compressor on our Sears Kenmore refrigerator as defective but could not order without us paying at least ½ of the $541.33 labor charge to install. I explained that I was told Sears would send replacement after technician diagnosed and we could install ourselves or use any technician we wanted. This was all after I paid an independent appliance repair technician to diagnose the same exact issue, ie bad compressor. They would not accept an independent opinion even though they use independent contractors to perform their service.

Horrible organization. I repair my fridge, they offer me a protection plan, I have it repaired a few times and now I need a replacement. They want to offer me a smaller, less featured fridge. I’ve been dealing with this since April 12/2024. Numerous upon numerous calls, bounced a round to different departments, still no resolution. Wondering if I need to take them to small claims or arbitration. Has anyone had any luck with these people. I have a family of 6 with no fridge for almost 6 weeks.

Wrong part replaced. Fridge still doesn’t work. On the 5th follow up the technician says we need a new door which is NLA. Nothing was fixed. Never received a refund. If you call you’re talking to machine which gets you nowhere. What a disaster!!! They steal your money very easy. $356 in fact.. I’ve never had a worst experience than this. Shame on you Sears, I will never use sears services again!!!

This is the WORST company I've ever dealt with. I would never recommend this company to anyone. I've been trying to get the washing machine fixed /replaced since December 2023. Sears has sent 4 different companies out. They said the washer need to be replaced according to Sears. I've been on the phone so many times waiting for supervisors to call me back that I could get a paycheck for a whole week of BEING ON HOLD CONSTANTLY!!!

I ordered a Kenmore washing machine a month ago. It never came nor did I receive a call from support. I’ve called many time and the support team cannot or will not give me any information on my order. I’m being told every time to wait another 24 hours to 3 days to get any information. Then they disconnect me or pass me to someone else that doesn’t give me any information. SEARS IS THE WORST COMPANY TO BUY A PRODUCT, caveat emptor. Find a reputable company to do your purchases.

I have purchased many electronics and appliances from the store Sears. I purchased warranties on those items as well. I have a water heater that went out 3 weeks ago. I have chatted with countless agents, spoken to specialists, customer service solution workers, to no avail. Excuses of systems down, call backs, even paying the difference in a water heater that I shouldn't have to pay!! I did pay the difference, yet I am still without a water heater that was under Warranty!

If I could give them a zero I would. My icemaker went out on my Kenmore fridge. Sears came out. Ordered the part. Part came but every appt they made they cancelled saying some systems were out. The techs cannot get the information to go to the homes. I am online with this company for well over an hour per day. My appt started on Sat. They told me to call back Monday. Had an appt Tuesday. The tech did not show up. So they scheduled me on Wed. The tech call to say he was not coming because he would have to charge me $100 which I have already paid for the installation of this freaking part. They also said their system only takes new appts. But not existing appts. I have talked to everyone in all the depts. At this point I am veryyyy angry. I hate Sears.

Sears repairs is the worse I have ever experienced. They sent an email the night before the appointment and said they would arrive between 8 am to 5 pm. I called in the morning and was on the phone for 3 hours only for them to say they had to reschedule for 2 more weeks. I have been without ac for 2 weeks already. I WILL NEVER USE THEM AGAIN. THEIR SERVICE STINKS. Don't trust them at all. Sears used to be a good name. Now it just means screw you over. Wish I could give a negative star because they don't even deserve 1 star.

OMG these crooks, I had a service guy out March 23 2024 to check my Fridge which cost $120. The fridge needs a LG compressor replaced per service. We decided to repair the cost was $609.87. I paid the technician on the spot they were shipping parts. The follow up appt was scheduled for April 1st 2024 between 8-5pm well I had a text at 6.30am saying repair appt was confirmed and guess who never showed. Waited til 6.30pm called 3 times during day to get an estimated time for tech arrival - nothing.

Do not get a Sears Appliance Warranty. Sears used to be good. My mom had it, and I decided to get it because Sears was good. I bought a stove and needed a repair. The first thing that was done was to sell me a warranty and then scheduled me for a service call. The repair person said the warranty would not be active for 30 days. When a repair person came, he replaced the part and the oven still would not work. Sears sent another repair person to verify that the oven did not work, and ordered more parts. This process started December 2023 and I am still without the use of my oven. Trying to get a live person has been a nightmare. I cannot cancel my warranty until I send back the parts.

The experience was beyond belief. The serviceman came on time but did not have the "impact tool" to change out my mulching kit. I took off work for his service. After an hour on the phone no help was extended except to make another appt in 1 week. Where is the customer service. If I could give "0" stars, I would. What a waste of my time and their time as well.

Will not honor their warranty that you purchase. Mine expired the day I called on and for that to be honored. I would have to purchase another 1 year warranty. I have bought 2 riding lawn mowers, fridge, washer and dryer. They do not help at all. Do not purchase anything from them.

This company uses a shipping company who claims that I ordered two items when I only ordered one. I was alarmed when I was charged twice, so I disputed with my bank. They ordered two of the same item charged my card and only sent one. Then told me to deal with it. Gave me the tracking number to dispute myself. What? They were very rude and not easy to work with. Now I have to go find my money after chatting with them saying that it may have been a glitch. Whose error is that? Never calls you back, only emails you. They sent my bank two of the same tracking numbers and didn’t prove that I ordered the other. Then they sent me the other tracking after denying my dispute. Don’t order ANYTHING from this company. If it looks too good to be true it’s because it is. They are a scam.