Sears Reviews

On or about April 22nd, 2024 I order several items from Sears including patio umbrellas, table, raised garden bed and air purifiers. Everything except for the 2 air purifiers was delivered. I've called Sears customers service repeated, filed a dispute and demanded either a refund of the products I order. After a dozen phone calls and a dozen e-mails I received a copy of a FAX from what appears to be an of shore or supplier outside of the country telling Sears or my card service that the merchandise was received by me. They took a picture of the patio table on my doorstep so I confirm I received that. The driver handed me the large patio umbrella. The raised garden bed was delivered and I received it. Not one but two air purifiers were ordered at $99.00 each and have not been received.

April 22, 2024. To Whom It May Concern; It has now been one month since my refrigerator took a dump. I am on Cap 10 program, at least until 5/20/2024. How long does it take to figure out if you have parts or not?! Every time I call, I get the same thing, wait 3-5 days and someone will get back to you, however no one does. I have been told there is some kind of upgrade being done and things are taking longer. I’m sorry but that’s not my problem. My husband and I are diabetic and living out of a cooler. They claim they have escalated it but I don’t know. I feel like I’m getting the run around.

We bought our washer at Lowe's. Haven't had it a year and motor went out. Sears handles the extended warranty. Took 2 weeks to even get an appointment. Tech came out and said he had to order parts. We rescheduled. He came out 2 weeks later. All the parts weren't ordered and he needs a helper. Rescheduled. Didn't show. Now we have to wait another week and hopefully he will show with his helper. So far, it's 6 weeks without a washer, nevermind the time we spent waiting for them to show. Very disappointed in sears. And customer service rep, each time I called, had the nerve to try to schedule a "free'" appointment for home repair, windows, etc. Not her fault. I'm sure she was doing what she was told.

I scheduled an appointment to repair my GE Dryer in Hempstead, NY and explained the issue was the timer needs to be replaced. The Sears representative on the phone that the cost for the visit is $165, however, the charge will be applied towards the cost of the repair not including the part. The service order number is **. On 4/3, the Sears tech showed up and confirmed the issue was the timer but stated the labor cost is always a minimum of $350 to $400 not including the part. The cost of the labor plus the part would then exceed or equal the cost of buying a new one. I explained to the tech that the Sears Customer representative never stated there is a minimum labor cost to repair equal to $350 to $400 not including the part, and if I was informed of this information, I would not have booked the appointment.

It is a replacement order. No delivery and installation for a month, delayed 5 times, no integrity, this company should be 100% totally out of business, a big shame to survive and cause so many troubles and inconvenience.

After several calls to Sears/Kenmore home services and their assurance that once the compressor was diagnosed defective by their Technician, they would ship me a new compressor and we did not have to use their technician for replacement. On 5/22/24 a technician from Sears home repair diagnosed the compressor on our Sears Kenmore refrigerator as defective but could not order without us paying at least ½ of the $541.33 labor charge to install. I explained that I was told Sears would send replacement after technician diagnosed and we could install ourselves or use any technician we wanted. This was all after I paid an independent appliance repair technician to diagnose the same exact issue, ie bad compressor. They would not accept an independent opinion even though they use independent contractors to perform their service.

Horrible organization. I repair my fridge, they offer me a protection plan, I have it repaired a few times and now I need a replacement. They want to offer me a smaller, less featured fridge. I’ve been dealing with this since April 12/2024. Numerous upon numerous calls, bounced a round to different departments, still no resolution. Wondering if I need to take them to small claims or arbitration. Has anyone had any luck with these people. I have a family of 6 with no fridge for almost 6 weeks.

Wrong part replaced. Fridge still doesn’t work. On the 5th follow up the technician says we need a new door which is NLA. Nothing was fixed. Never received a refund. If you call you’re talking to machine which gets you nowhere. What a disaster!!! They steal your money very easy. $356 in fact.. I’ve never had a worst experience than this. Shame on you Sears, I will never use sears services again!!!

This is the WORST company I've ever dealt with. I would never recommend this company to anyone. I've been trying to get the washing machine fixed /replaced since December 2023. Sears has sent 4 different companies out. They said the washer need to be replaced according to Sears. I've been on the phone so many times waiting for supervisors to call me back that I could get a paycheck for a whole week of BEING ON HOLD CONSTANTLY!!!

I ordered a Kenmore washing machine a month ago. It never came nor did I receive a call from support. I’ve called many time and the support team cannot or will not give me any information on my order. I’m being told every time to wait another 24 hours to 3 days to get any information. Then they disconnect me or pass me to someone else that doesn’t give me any information. SEARS IS THE WORST COMPANY TO BUY A PRODUCT, caveat emptor. Find a reputable company to do your purchases.

I have purchased many electronics and appliances from the store Sears. I purchased warranties on those items as well. I have a water heater that went out 3 weeks ago. I have chatted with countless agents, spoken to specialists, customer service solution workers, to no avail. Excuses of systems down, call backs, even paying the difference in a water heater that I shouldn't have to pay!! I did pay the difference, yet I am still without a water heater that was under Warranty!

If I could give them a zero I would. My icemaker went out on my Kenmore fridge. Sears came out. Ordered the part. Part came but every appt they made they cancelled saying some systems were out. The techs cannot get the information to go to the homes. I am online with this company for well over an hour per day. My appt started on Sat. They told me to call back Monday. Had an appt Tuesday. The tech did not show up. So they scheduled me on Wed. The tech call to say he was not coming because he would have to charge me $100 which I have already paid for the installation of this freaking part. They also said their system only takes new appts. But not existing appts. I have talked to everyone in all the depts. At this point I am veryyyy angry. I hate Sears.

Sears repairs is the worse I have ever experienced. They sent an email the night before the appointment and said they would arrive between 8 am to 5 pm. I called in the morning and was on the phone for 3 hours only for them to say they had to reschedule for 2 more weeks. I have been without ac for 2 weeks already. I WILL NEVER USE THEM AGAIN. THEIR SERVICE STINKS. Don't trust them at all. Sears used to be a good name. Now it just means screw you over. Wish I could give a negative star because they don't even deserve 1 star.

OMG these crooks, I had a service guy out March 23 2024 to check my Fridge which cost $120. The fridge needs a LG compressor replaced per service. We decided to repair the cost was $609.87. I paid the technician on the spot they were shipping parts. The follow up appt was scheduled for April 1st 2024 between 8-5pm well I had a text at 6.30am saying repair appt was confirmed and guess who never showed. Waited til 6.30pm called 3 times during day to get an estimated time for tech arrival - nothing.

Do not get a Sears Appliance Warranty. Sears used to be good. My mom had it, and I decided to get it because Sears was good. I bought a stove and needed a repair. The first thing that was done was to sell me a warranty and then scheduled me for a service call. The repair person said the warranty would not be active for 30 days. When a repair person came, he replaced the part and the oven still would not work. Sears sent another repair person to verify that the oven did not work, and ordered more parts. This process started December 2023 and I am still without the use of my oven. Trying to get a live person has been a nightmare. I cannot cancel my warranty until I send back the parts.

The experience was beyond belief. The serviceman came on time but did not have the "impact tool" to change out my mulching kit. I took off work for his service. After an hour on the phone no help was extended except to make another appt in 1 week. Where is the customer service. If I could give "0" stars, I would. What a waste of my time and their time as well.

Will not honor their warranty that you purchase. Mine expired the day I called on and for that to be honored. I would have to purchase another 1 year warranty. I have bought 2 riding lawn mowers, fridge, washer and dryer. They do not help at all. Do not purchase anything from them.

This company uses a shipping company who claims that I ordered two items when I only ordered one. I was alarmed when I was charged twice, so I disputed with my bank. They ordered two of the same item charged my card and only sent one. Then told me to deal with it. Gave me the tracking number to dispute myself. What? They were very rude and not easy to work with. Now I have to go find my money after chatting with them saying that it may have been a glitch. Whose error is that? Never calls you back, only emails you. They sent my bank two of the same tracking numbers and didn’t prove that I ordered the other. Then they sent me the other tracking after denying my dispute. Don’t order ANYTHING from this company. If it looks too good to be true it’s because it is. They are a scam.

My husband hired them to look at our dishwasher as it wasn't completely drying the dishes. The technician looked at it, told us we would need a new one (9 yrs old) as parts are no longer available. He left, we discovered the dishwasher no longer had power nor our disposal (which was working properly before the visit). A different technician came today (4 days after the first visit), spent less than 5 minutes and told us it was an electrical issue and we would need to call an electrician. Both the dishwasher and disposal were working prior to the first visit. Not only did they cause us inconvenience, possible damage, but also scammed my husband by charging us a large sum of money for it. They did not provide my husband with a receipt, but it was Order Number **, their phone number is 802-552-4364 and we can provide you a copy of the check my husband wrote if that is needed.

Sear is the one of the worst company to have issues with. I got their $400 3 year protection agreement on my oven that goes out every year right around Sept or Oct. I paid over 5k for it and it made it 1 year before it started having problems. Well it not working again right around Oct tech came out didn't do much and said we have to order a part here it is January and still haven't gotten the part. I called in on the 14 of Dec and they said they would replace it and I would get email in 7 or 10 business days. I never got anything. I called back today Jan 9 and now their part on its way and they won't replace it.

My Craftsman mower was damaged in a tornado. I ordered parts from the Sears website, which stated IN STOCK, to repair the mower. The hood arrived, but the grill is on back order until at least February 2024. That makes it 4 months. In December 2023 I called customer service to get a status and was told it would arrive by December 20th. I then got a text saying it was on back order again. I called customer service again, who obviously uses English as a second language, who refused to give her country or state or even her employee number, advised me that the grill is on back order AGAIN! She provided a Johnny Carson tap dance attempting to justify the lie that the part would be delivered December 20th. Sears needs to be investigated for fraud. They took my money with no problem, but refuse to give me the parts I ordered.

It absolutely amazes me how the largest retailer in the United States which is now shrunk to a measly 11 stores cannot even get the basics right. I finally finally have received the appliances I purchased a month and a half ago. After eight cancellations. Two no-shows. A series of attempts to contact someone from the company which they make very difficult. Even getting a hold of somebody at the store level requires leaving a voicemail or in this case multiple voicemails to get a phone call back. The store associates are obviously trying very hard and there's a lot of people here working very hard to accomplish very little.

I wanted to give-ve rating, Sears is not even worth 1 star. I ordered a toy for My Son's birthday- and when placing the order, the expected delivery date was Dec 5th 2023. However- till date I have not received the item. When I contacted their customer service on Dec 6th, they asked me to wait till Dec 8th and told someone would email me with a update. When I did not hear anything, I again contacted them on 8th, and they first did not acknowledge that I ever contacted them- and asked to wait till Dec 11th for a update. Again today, they are asking me to wait till Dec 13th. Their customer service is incompetent, rude, telling lies and dishonest.

When my oven needed repair the repairman talked me into signing up for a Sears Home Warranty policy. Never should have done it. For six months I paid $50 a month, but never used it. My refrigerator went out today and before I could get any information on how Sears Home Warranty would handle the repair of the refrigerator, I was charged $100. Nothing came after. I again contacted Sears Home Warranty and asked when I might get a repairman over and who. It turns out they had NO repairman for my area and were contacting the manufacturer of the refrigerator. I wound up doing that myself, discovered my refrigerator's compressor (which was the problem) was covered under warranty and all I needed to do was contact a local repair and pay for labor, which I did.

Do not get a Sears Home warranty for any purchase. Better yet, don't buy anything from them. I called for a repair. Needed a part replacement for a stove. They charged me for the part and repair, part was suppose to be sent in 7 days. It never arrived, they couldn't say when it will arrive. When asked if they had any in stock; they couldn't answer and just said they would call when it shipped. I canceled everything after a wait and wanted a refund. They said refund would be sent in 7-14 days. It has been 3 months now. Numerous calls to them; I get the same answer in 7-14 days. After each call they ask me to buy a home warranty for my appliances. Where is my $500?

I bought the Sears PROTECT WARRANTY, So I had a technician come out to do a HVAC tune-up & clean the unit/coil. He only scraped some dirt off the coils and left it all along the bottom of unit, coil area. That will just go back into the coils & stop it up. Ridiculous. Poor job. He told me that he usually has coil cleaner spray, but he was out. I looked in there after he left & it was dirtier than before he came.

After what N&P has been thru and after me trying to help- Sears can go to hell- their gas stove went out July 9, 2023. Pop had a plan to cover parts and services for the stove. He was told that the part was not available and they would be getting a stove- that was July August Sept- every time he called they would say wait for the e-mail, wait for the e-mail. I finally step in to TRY to help. I call a the minimum of 6 times with NOT ONE person knowing anything. I even had the number they gave Pop to refer to. The last person I spoke to gave me ‘headquarters’ phone number- it has been disconnected!!!! We were all kinda worried about our Thanksgiving meal. To this day Oct 30, there has been no e-mail and no response from any person at Sears. N&P went out and bought a new stove 2 days ago. Go to HELL Sears, go to hell!!!

Sears home service seems to be running a scam of service fees and no service. See below for actual details. The WORST customer services ever. Sears has redefined what bad customer services is. Here below is an account of the incident: 1) About 3 weeks ago our fridge stops working. 2) I schedule a service. 3) I get a service window from 8AM to 5PM. The tech shows up 4:45PM and tells me he has not enough time. 4) Charges me $99 for the service and schedules me for another day. 5) I get another service window from 8AM to 5PM. 6) They want to charge me another service fee for $99.00. Sears has become a scam artist. I tried to text them on messenger. They replied that I must pay or go through home warranty. Great job sears in taking what once was a great company to be the most pathetic shell of what once was. There is no one to talk to.

I called few months ago regarding my stand alone freezer warranty. The representative told me that it’s out of protection and how he can offer me another warranty- $60 a month and I can cancel it at any time. Back and forth, he sold me on the warranty. 3 months later, I call in because I have an issue with my stand alone freezer, I was told that it’s not covered because it’s a stand alone freezer. I called at least 5- 6 times and every time I try to escalate it, they would hang up on me. Every single time I called, once they find out I have an issue, they would hang up. I will provide you with my phone bill with the amount of calls I made to Sears and the duration of the calls.

On Sept. 5, 2023 a technician came out to look at my washing machine. It was determined that it was the lid switch which is no longer being manufactured. He did not fill out or leave paperwork detailing what the problem was. My home warranty plan needs something in writing. I have been calling Sears. Getting hung up on when trying to explain what I need. I can't afford to buy a machine so my 73-year-old self is lugging clothes to the laundromat. I told him that I needed something in writing because he was too lazy to walk to the truck to get the paperwork. I'm stuck. His response was to just give them the model #. I will never use this repair place again!