Sears Reviews

I ordered fitness equipment from Sears online. Turns out that it was from a third party called Bestone. A month after ordering I had no product and no tracking number. I contacted Sears chat who said they would issue refund. Instead, the product shows up on my porch 2 weeks later. Decided to make the best of it and put it together. I couldn't complete assembly because it's missing parts. Even if I could assemble, this fitness equipment would only be suitable for a very small person or child. I called Sears to seek a return.

I attempted to order a Kenmore washing machine from Sears online. My bank called me to confirm my order. The order went through. I then received an e-mail from Sears saying someone may be contacting me in reference to my order. The money has been taken and returned to my account minimum of 10 times. I called to see what the issue was and was on hold for 45 minutes.

I have a 2 1/2 year old Kenmore refrigerator that stopped working. I called and a technician was able to come out that day. After calling in to the company and doing a diagnostic on it, it was determined to be the electric board which would cost $715 to repair. The first thing that the tech then did was to try to sell me a home warranty to cover all of my appliances. This would cut the cost of the repair in half. I naively signed up for it. After reading horrible reviews, I immediately cancelled the warranty the next morning.

We purchased our Kenmore Stackable Washer/Dryer from Sears 13-14 years ago and the dryer stopped drying. We only needed a belt plus the inside looked pretty dusty so we authorized a cleaning of it as well. The first service man broke the 2 plastic hooks to open the panel that holds the knobs and switches in between the washer and dryer. He left the front sticking out slightly so I had to call the Service repair again. I stipulated that we had a doctor's appointment to go to but the person who took the call did not make a note of that and hence the repair man didn't know that we were antsy to leave for our doctor's appt. Fortunately the 2nd repair man knew what to do and is replacing the broken part for free as their repair man broke it.

Today is the third time speaking with the maintenance department about a repair for the Kenmore washer we purchased from Sears. On two occasions the repair person said they came to our home, but didn’t. This last mix up was with the day the technician was supposed to arrive - on a Wednesday and they claim they came on the Monday before. The customer service workers and supervisors on the appointment repair line are difficult for me to understand and that’s frustrating. We’ve paid for maintenance agreements and feel like that’s been money thrown away because we can’t get the maintenance people to show up to maintain our Sears purchased product.

To anyone thinking of using Sears for TV repairs, which was my case or any of their services... I would really reconsider NOT TOO. I originally looked into someone reputable (or so I thought) and checked out Sears. I thought why not. I REGRET IT!! I hire them on to do TV repair back in February and had them come out a second time in March to order a part for special order. I had to cancel due them taking about a month to get the part for my TV. First let me tell you they don't hardly ever email you and follow up on orders with you-communication is KEY. Anyways, I request for a refund of $205.40 for my part later in March. They told me it would take 21 business days (which by the way I think is LONG!).

After two weeks of purchasing central air have not had one return phone call about scheduling project. Supposed to start in 7 to 10 days. Everywhere I call I get the runaround. And so disappointed and no longer have trust in Sears.

So you pull out of work and set aside four hours to wait for the technician and he/she doesn't appear. You call Sears and they say, "Sorry, would you like to reschedule?" You say, "But what's to say I won't wait another four hours, lose another four hours of pay, and no technician again." "Because we will put you at the top of the line," she says repeatedly. "We will prioritize you." But this turns out to be wrong. Still waiting another four hours. It all seems as certain as buying a lottery ticket.

I purchased 2 not 1 appliance over a one year period and had delayed delivery because my new home was not ready in time. The first item went on sale and I was told that I would receive a $60 credit after the delivery. The second item was delivered without hooking up the ice maker (which was supposed to be included) and I had to call a plumber. Sears said they would reimburse the $90 plumber charge. I only got the runaround when I asked where the credits were. They couldn't find the order for the 1st item, REALLY!!!!

I bought a Kenmore refrigerator. I purchased a protection agreement. I had numerous problems with the ice maker. The last time, however, was absurd. I called because it would not dispense ice. I had to wait 2.5 weeks for a technician. Of course they can only give you a time between 8am and 5pm. The technician comes and says we need parts. He orders parts and we have to wait 3 weeks for him to return. The day before he is due to arrive, we get a message from a Sears that tech is sick and we have to reschedule. Another 2 week wait. A different tech comes and said the first guy did not order all the parts needed. Another 2 week wait. All customer service is outsourced overseas and if you can get them to understand you, they say they cannot help. I will never buy another Sears product.

My longstanding GE Profile oven had a mechanical issue over the weekend, my first call was to Sears appliance repair. I was scheduled for a visit on Monday afternoon bet 1-5, and the customer service rep sold me a home warranty to cover all kitchen appliances. Why? It made sense. The policy was for $49 with a $99 deductible and could be cancelled at anytime (I repeated this question, he confirmed, anytime), and the stove repairs would be included.

Had work done under their 180-day workmanship warranty. Received a bill 2 months later for $75 deductible. Impossible to correct. No one to answer the phone, phone processing loops, no email, no web access to address. To make things difficult require it be sent in "writing". Also made appointment on their website for a follow-up repair to the one originally in their warranty. Got lost. Smug, difficult, strongly regret having signed up with them.

I have been a master protection agreement customer for years and I recommend you do not buy such coverage. My Kenmore refrigerator that is only 4 years old has been broken since October. First the ice maker and then the freezer and refrigerator stopped working. They have been to my home 12 times, but since it is all on one ticket and they group the parts order they say I just had one service with parts ordered twice. They will not replace my refrigerator which is still broken and when I called to complain they said my protection agreement had expired and I had to renew it to get it repaired or replaced. I will be taking action against Sears. Unethical business practice, incompetent service and extremely poor service. They have not come to scheduled appointments, they have cancelled with not notice, parts takes weeks to come, and many of the service people are incompetent. Do not use Sears Service.

A tech by the name of Ricky ** (Tech Id **) came to my home and tried to get me to pay $152.00 to him to fix my torn gaskets. He also forged my signatures on the receipt. To me this is illegal and not the way to be professional.

I made the appointment three weeks ago to get my tractor serviced. They gave me a window for today of 8:00-5:00. I had to take the day off of work. They called at 2:30 and said the technician had to leave for a family emergency. I'm sorry for him, and hope all is okay. I am not okay with just canceling, they should have other plans in place for people who have taken time off of work. They can't come for another two weeks and I have to take another day off work. Needless to say, I'll never buy another tractor from them, nor will I recommend them.

This service is touted as one of the best you can have. Well, here where I live in Columbia South Carolina I would rate it the absolute worst. I've used the service twice in the two + years I've had it at $69 monthly. Oh, by the way, I have to pay a $100 deductible when I use it. The first time I called to place a claim for my garage door, it took over 4 weeks to get fixed.

I bought a 3 year Sears Protection Plan on a gas weed trimmer. The Protection Plan had not expired & after hours on the phone being transferred, disconnected & placed on hold for a week, I was told they wouldn’t honor the Protection Plan because when the first defective weed trimmer I returned the store, the Sears employee had failed to transfer the Protection Agreement to the replacement weed trimmer. I have all the original & replacement sales receipts buy but they have used every excuse possible to avoid honoring the Protection Plan. So the employees' lack of training (or is that done on purpose??) results in a consumer paying for a Protection Plan that is NOT honor. However, Sears is more than willing to try to get you to extend this useless Protection Plan. My advice - buy from a company that stands behind their products & will be around for the long haul.

I purchased a Kenmore washer/dryer stackable combo on March 2018 for more than $16,000 and paid it off before the interest promotion expired. The washer broke down late November of the same year. I called and they sent out a "technician" in December and he claimed that it needed a part. To make a long story short, they sent out a technician 12 times (On two occasions two technicians came to work on it together) and they never repaired the machine. What Sears kept doing was to prolong the services in order for the 1 year warranty to expire. They lied and said the machine was fixed, and it never was. I complained numerous times and they declined to give me a replacement. I will never buy anything from Sears again. Sears, a billion dollar company treats loyal customers like **. I don't understand how they can sleep at night and wake up knowing that they cheat the customers that are paying their salary.

There’s a reason a strong respectable name in business is going out of one. They lie about everything. From the original salesman giving offers and promises to the delivery time of things that are connected to Sears points which you can expect 3 hrs after the Latest promised time. Also the salesman will say the difference between them and Costco is that Costco subcontracts their HVAC business which is blatant false advertising because Sears does as well when they go out of their way to say they don’t. They lie about about everything. I’ve never written one of these before but felt like it’s my personal duty because Sears was so dishonest and unprofessional in every sense of the matter. Hope this helps someone else.

My ice maker had stopped working on our Samsung twin door refrigerator (a notorious problem with this brand). I had purchased the ice making unit from Amazon, but couldn’t initially remove the inside panel (had to use a flathead screwdriver more aggressively), so fearing I might break the panel, I decided to have a Sears home services tech come. While trying to set up the appointment, I was convinced (tricked) into buying their yearly warranty for $49 per month; It was on a Sunday.

They sell poor quality products and have extremely poor and unreliable support services. Most of their employees are incompetent and have no idea about the goal of their company and why they are doing what they do. Them going out of business is well deserved.

Technician did diagnosed the problem on the 17th, and said that defrost heater part needs to be ordered and it will take up to 10 days. I wanted to expedite the process (family is flying in for Easter weekend). Good thing that I called, because Sears is claiming that they did not receive anything from the technician and they cannot get in touch with the technician???? Sears cannot get in touch with their employee??? I have been calling for 3 days and keep getting the runaround and transferred to different departments and companies from phone operators in US to India to Pakistan to Philippines and back again and then I get disconnected. Can someone advise what to do? Time logged-in minutes: 367.

I am an 84 year old man, with 45 years experience servicing appliances. 29 years with Sears service. I am now physically unable to do anything. I kept a Sears Master Protection plan on all my appliances for many years. I called to renew my contract and was advised that plan was no longer available in my state, and was sold a contract with Sears home services.

I logged a service request for my washer and dryer in the MIL unit on my property. By definition an MIL (DADU) is part of the primary residence so it should be covered. I spoke to Sherri from the case management department who cites examples of plumbing exterior to the building when I asked about the coverage of items in my DADU. She told me that because it is specified in the plumbing section of the contract that this needs to apply to all sections of the legal contract document. This is INCORRECT. Legal contracts are written in such a way that they are VERY SPECIFIC about what is and is not covered. I have had nothing but bad experiences with Sears, I expect to hear back from Sears ASAP on what their suggestions are on how to resolve this issue.

I used some Shop Your Way points to order 2 pairs of boots in March from Sears. When boots arrived they were too tight so I put them back in the box and a couple days later reached out to Sears to get a return label. They sent me an email that had a print label link but it wouldn’t work. To make a long story short I have been to UPS on 4 occasions and yet my boots are still in my car in a box. They seem to not care that I have wasted so much valuable time with false emails and non-working tracking numbers. I have reached out to the News Channels for help. I’ve contacted the Attorney General and the BBB. In a few days I have had them for 30 days so now that’s probably the excuse they will use to not give me my 37,000 points back. Thank God I did not spend actual cash.

Updated on 04/23/2019: HOW is it okay to steal from your customers? Someone tell me!! 4 months of chasing a refund for parts and service. They couldn't fix the machine. So why the HELL should I be paying? Had to get a new one. 4 months!! Calling. Faxing. Mailing. How is this okay?

I have bought a Kenmore refrigerator at my local Sears store. The delivery was scheduled for Saturday, April 13, 2019, between 12:15 ad 2:15 pm. At 2 pm with no delivery and no calls, I called Sears phone number and was told that my delivery is next in line. At the same time a text message came that my delivery will be in 40 minutes, despite the fact that I explicitly said at the time of order NOT to use my cell number and NO text messages, please. At 4 pm with still no delivery I called Sears again and was told that my delivery is next, that 'they are at delivery #5, and yours is #6'. At 6 pm with still no delivery I call Sears again and ask to talk to a supervisor. Supervisor comes and informs me about my call being recorded. I inform the supervisor that I also record the call for my own file.

Sears repair came home to fix a pulley from the dryer that was making a squeaking sound. Sears window time for repair was 8am-5pm (so a full workday lost)! During the labor, the repairman dropped a drill and damaged the wall, a dime-sized hole. Called Sears and made a claim (which is handled by a third-party company). During the claim procedure I am told that they cannot follow up with the claim because I am not the owner of the house. The claim has to be done by the landlord, and that the landlord needs to provide 2 quotes for repair. I tell them that I am willing to repair and would like a refund/credit. I am told that if so I need to provide a receipt of the expense to the landlord (that means I need to pay out-of-pocket first for a damage Sears caused). This is horrible service! I am the one having to lose days off work again to wait for quotes and wall repair, having to make the repair/claim requests, and they cannot work directly with me!

I scheduled my washer repair appointment 10 days in advance and took the afternoon off work. Loss of $300.00 for me! Window for tech to arrive was 1-5 pm. Tech never showed, left a message at 5:35 pm that they would reschedule. Upon calling Sears, I'm told I've been rescheduled for 8 days from now, meaning over 3 weeks with no washer. No thanks! Will call a more reliable company. It's no wonder Sears is in such dire straits! Terrible service, would rate a 0 if that were an option.

So, since they did not do a completed wheel alignment you would think they would refund my money...they said no, not THEIR fault. I called customer service???? 2 weeks ago, was told they will get back to me within 72 hours, still waiting. I am just getting started with my "campaign" to get satisfaction!

Delivery was scheduled for today between 8:15 and 10:15 am. Waiting until 11:05 am and call their customer service to just find out that mattresses don't fit on truck. No one bother to call. They don't care, they got our money already. They don't care that you stay home lost a day of work and keep waiting. I am not surprised they are having issues. With this type of customer service they shouldn't be in business. Stay away from Sears their delivery and customer service.

Bought fridge in January 2019. Fridge is broken as of April 2019. Told could not be replaced or serviced until 4/24/19. This is unacceptable service and evidently poor quality equipment. Very unaccommodating and rigid business practices. Will not shop or recommend Sears to family or friends. I’m very I displeased with the service repair policies and lack of commitment to the products they produce. Sears has lost a customer in me.

I purchased a Kenmore gas range last year to replace a perfectly fine oven just so all my appliances could be Kenmore, and started having issues with it almost immediately. I bake as a second means of income and my cupcakes weren't rising evenly. They sent out a new rack and this didn't take care of the issue. Unfortunately life got in the way and I wasn't able to continue the fight about the uneven rising. So fast forward to about 4 months ago my light bulbs start burning out every 3 weeks. So I call to complain about the light bulbs and bring up the issue with the uneven baking again.

I bought a washer and dryer from Sears online. It was delivered today. The dryer makes a vibrating noise from the instrument panel when plugged in. It is not on. Just plugged in. Unplug it and it stops, plug it back in and it vibrates, unplug and it stops. I tried online chat and got nowhere. He told me to look in the book to see if it would be covered under the warranty. This dryer was just delivered and never used. I called customer service. I was on the phone for over an hour (one hour 8 minutes). I was transferred, put on hold, transferred, put on hold, transferred, disconnected. Called back and a repeat of the of the last sentence. Called back. No one will come to check out this dryer for 10 days. This whole purchase has been a nightmare from beginning to end. I have always swore by Kenmore. Will never make another purchase from Sears.

Sears came to fix my refrigerator. I had to wait ONE WEEK for the part to arrive. The technician only fixes refrigerators but I guess they don't keep parts on the truck anymore. Technician left and the next day the refrigerator was not working. I called for another service and it was ONE WEEK before they could come back. I waited the week and the technician was to arrive between 10:00 a.m. and 2:00 p.m. When the technician had not arrived by 2:00, I called Sears and asked that when they place their automatic calls to notify the tech is on his way, to please call on my cell phone. She stated they would. They did not. They called my home phone. Then when the technician arrived at 2:17 (not within Sears' 10 to 2 block), he also called my home phone. So I missed him by ten minutes.

We called Services for a squeaky dryer, which was caused by the pulley. The repairman came out, replaced a different part, didn’t fix the squeak. Then opened up the dryer again to fix the squeak, and charged us $298.50. It was supposed to be covered under clean and maintenance for $158. He said there was no such service. I will never use Sears again. I could have put the $300 toward a new dryer. I’ve spent 45 minutes on the phone holding and was disconnected after explaining my problem to a Sears customer service supervisor. The worst customer service ever!!!!

Please be advised that Sears have no technicians to repair appliances in MI. They still tell you they will honor the whole home warranty but all they do is take your money with no staff to repair your appliances. Shame on Sears. There are also no managers or supervisors to speak with they keep transferring you and then they make an appointment and send you an email to cancel it. They should give me my money back and I will just go find my own repair person. It is too bad there is no trust left in the Sears name.

Recently bought a treadmill from Sears.com online and product for delivered as broken piece. They asking me to pay 300 for shipping so they can refund my money for product. Already paid 300 for shipping to receive the product and I offered to drop it off to the store and they refuse to accept it as it was ordered online. Some stupid crazy **. Now I paid 600 for a broken piece of ** and no one care about it. No wonder why Sears is going into ** hole. Never again.

We have a service warranty for our dishwasher and the repairman came and instead of changing the part, he sold us some tablets which did nothing to solve the problem. Made another appointment which was to be from 1-5 pm and that they would call either of the two phone numbers we gave them. At 7:30 pm when we called to ask where the repairman was, we were told that he had come to our house but there was nobody there. Not only were we at home, but nobody called us on either phone as they said they would. We were then scheduled for another date a week later. We will not be renewing our expensive service warranty again with Sears. In addition, having to speak to someone at a call center in Bangalore who did not speak coherent English, was the final straw.

My Kenmore Washing machine stop working. It's about three years old so I call Sears repair service. I figure it was a Kenmore machine so call Sears repair. They asked me to pay for the repair then. They would order two parts and said both parts would be in within the next two weeks. The one part came in a few days. It's about three weeks later now and they have no idea about the second part. They are still trying to locate it. I call Sears everyday day now. Three weeks in the house with my family with a washing machine and no ETA on the part. If I would have known this in the beginning I would have gone somewhere else or purchase a new machine.

I purchased a new garage door opener last Monday 4/1. It is a Craftsman model. The actual company that installs the garage doors called me on Tuesday 4/2 indicating that installation would be on Monday 4/8 but they did not provide a time. So come Monday 4/8 (yesterday) I called to find out what time the tech would arrive. I was told by both the Sears Installation department and the actual company that dispatches the installation technicians that I was not even scheduled for installation yesterday and that the soonest would be Wed. 4/10. I took an entire day off from work (unpaid) to wait for the tech on 4/8 because that is what I was promised.

I bought a Kenmore Elite refrigerator 4 years ago for $3,170 plus tax and a warranty for 2 years for $500. Within 3 months, the refrigerator made a loud noise because of a fan hitting some ice so repairs had to made. 4 years later, it doesn't work at all (not cooling or freezing). Of course, the warranty expired and I don't remember getting a renewal notice. I called Sears to come and repair it for a $99 service fee but the earliest appointment was in 20 days. With no other option, I had to call a local company to come and look at it. $1,000 later for a computer unit, the refrigerator still does not properly work. So I still have to deal with Sears because Kenmore is owned by Sears. They will come in 20 days with a service fee so they can see if the repairs are covered by the manufacturer's warranty (sealed components or compressor).

6 weeks to get lawn tractor tire repaired. I placed an order for a lawn tractor tire which was under warranty mid-February 2019. Waited two weeks and no tire so contacted Customer Service. Service rep advised tire on back order so give it one more week and call back. Called back next week and was told there was no order listed anywhere for the tire. Started over with new Customer Service rep and place order for tire. Was very careful to give model number and tire location. A week later received the wrong tire. Started process over again after speaking to supervisor!!! Next tire received would not seal to wheel and technician who came said it wouldn't work because tires are shipped almost folded. Technician finally placed ANOTHER ORDER for complete tire assembly. Tire finally installed on 4/4/19! Technician was great but Sears ordering department was a NIGHTMARE.

This is the worse experience with Sears. My dryer has been messing up since we've purchased it. It has ruined my warm sweaters, leaving them crusty and rough. Its messed up my daughters clothes. I paid for insurance and this thing keeps messing up. Customer service have been super horrible. I don't know what kind of people work for Sears, but so far everyone has been imbeciles. They have gotten my whole address wrong. I've called to fix it so many times and every time the technician is set to come, I noticed the address is completely wrong, so I call to let them know, and instead of fixing it, they don't, or else they cancel my damn appointment.

Sear deserves zero stars! On Nov 2018 my wife and I purchased a stove and a refrigerator, and the delivery date was scheduled for the end of Jan 28, 2019. No contact was made until I called asking what time of delivery. Spoke to a delivery rep and they had no idea I had purchased a stove. The refrigerator came in damaged. The delivery guy pushed for me to take it and I refused. The fridge was sent back.

I paid for a refrigerator on 3/19/19. Was supposed to be delivered on 3/24/19, Sunday. Never came. I called Sears. They said it will be delivered the NEXT Sunday. I called delivery and they said they had never picked it up from store. "Do I have the "pro" number? No, I didn't. Since it was later in the week, I just waited them out. No delivery the next Sunday. I called the store today. No answer. No answer? No wonder they are going under. Let's merge Sears (a crappy company) with Kmart (another crappy company) and THEN we'll have a great company! I tried to upload the receipt, but this site says it has to be jpg, etc. It's a pdf, so I guess I can't upload it.

If I could rate this a "0" I would. This has been the most horrendous experience I have ever had with any service! I placed a call a little over a month ago for my fridge. Had an issue w/ the ice maker due to condensation building because the doors don't always close properly. 1st Saturday visit - the technician said he had to order parts, which he did right there and then. He scheduled an appointment for 2 weeks later (Saturday appt.) to give enough time for the parts to come in. I received a package (which btw I didn't realize was being shipped directly to me). I called Sears the Monday before the scheduled Saturday appointment to confirm, to then find out that my appt. was changed to Friday.

3/30/2019: My 7 year old Kenmore water softener has a leak in the brine tank. After reading the warranty which states after the first year I am required to pay a trip charge, (but doesn't say anything about labor) I assumed the trip charge is all I would have to pay. On 3/20/2019 a Sears tech was out & said I "would" have to pay for labor too. I asked him to show me where it says that in the warranty, but he could not. He was only going by what his tablet was telling him. I said fine, just ship me the replacement tank & I will install it myself.

I have a 1 year old Samsung fridge... Ice unit keeps freezing over, under warranty with Sears (paid for extra warranty). It has been repaired (same part) 4+ times. Had someone from Samsung come see if they could help, They told us the cooling unit was damaged during the prior repairs but Sears has to handle due to warranty. Scheduled an appointment and when they came said an "expert" would have to come look at it.

1 month ago, I called Sears about our range to/stove smelling as though plastic was burning, the next day, the oven stopped heating. After a half of an hour of the call person taking me through various steps to diagnose the problem, they decided to send a technician. 1 week later, the repairman diagnosed the oven, and he found 1. The bottom plate that covered the element in the oven was bowed, 2. the element itself was bowed, 3. several electrical wires/connections were burned up on the back of the control panel. He told the lady at Sears that he had to order parts from, that he saw no reason why this should have happened. He seemed to think we would get a replacement oven, however, the service center decided to repair.

We purchased a Kenmore refrigerator last summer when our 30+-year-old one gave out. First, we had to do our own delivery or wait 3 or more days! Worked fine until 6 weeks ago. It is still under warranty but after several repairs and defective replacement parts and lousy customer service on their "Sears CareS" line, I have been trying to contact their CEO of Sears Home Services. Won't return my calls. Have left 5 messages as of this writing. Several times was connected yet again with the Sears Cares (HUH?) line to people no one can hear or understand and when you can, they are reading from a script because they can'T understand or speak English. I'm sick of it and am again going to fill up their Home Services line. Not happy and now rate Sears lower than NO stars! Had to check one star just because it is required.

On February 14, 2019, I had scheduled an appointment to repair my fridge. The technician went to check and order parts, that I paid with my card. After 2 weeks the parts never came, I called customer service and nobody knew about my order. After a month on March 11, 2019, I ask for a refund and as of March 26, 2019, they can't give me an answer regarding my refund.

On Jan 17, 2019 my Elba washer stopped working. Have Sears Home Warranty. Call for service. 10 days later tech comes and orders parts. 20 days later parts arrive and took 7 more days for tech to come install. The machine worked for 2 loads of wash and quit again. 7 more days for tech to come. He ordered parts and found out manufacturer doesn’t make that part anymore. It was handed over to research. After 22 days they decided to replace my washer with new one. I’ve been waiting 12 days for voucher to get one, meanwhile I spent over $200 at laundromat. So for 68 I haven’t had washer and no end in sight.

In September of 2018 I needed to have an ice maker repaired. I telephoned Sears repair to see if this was something they could do. I proceeded to have an online chat at this time. (Of which I have a printed copy). I was informed that if I took out a Sears Home Warranty for $50 per month, they would repair my ice maker for the price of the service call AND in one month they would service my Viking oven as the door did not fully close. I was very specific in this conversation with regard to the brand of oven and the difficulty I was experiencing. The salesman assured me they would cover it in one month. My ice maker was promptly repaired.

We have a Sears washing machine that is still under warranty. It broke down and Sears did schedule a repair person (via Olson Heating) to come out, 5 days later. The Olson person was prompt and polite and told us we need a new washing machine as 10 different parts were broken, none due to misuse. Sears response was to order the parts and have them repair the machine. All the parts are on backorder and will not be in for 2 weeks. And then, once the parts arrive, they are telling us to schedule the repairs--again, having to wait however many days for the appointment to be scheduled to maybe fix the machine. No guarantee this will work. This whole thing will cost much more than the washing machine did. Talking with Sears has been unhelpful and their customer service is awful. No wonder they are going out of business. Never again! They have lost a life long customer.

I called to have service done on my refrigerator on a Wednesday. They came on Friday. The repairman said our fridge was dirty and need vacuuming. That's why it wasn't working so he, (Felix the repairman) vacuumed and charged us an extra 40.00. He then says don't turn it on for a couple of hours because it had gotten too hot. We waited, turned it on and it never got cold. We called them back and they said, “No one is coming back. You have to wait until Monday because Sears do not work weekends.” We were pissed. On Monday I call early 8:30am to see what time they were coming. They said, “He's on his way. Give him 30 min.” We waited 2 hours. No serviceman.

Dropped off lawn (Craftsman) mower on 02/02/19, asked if they could tell us what was wrong and how much to repair. Did not think it was under warranty anymore. Received a call on March 9th asking about the warranty. We told them again we did not think it was under warranty any longer and asked again what was wrong with it and how much it would cost. We were told they had not looked at it yet and could not tell us at that time what was wrong. We called mid March to find out what was wrong with it and if they had an estimate yet. At that time the employee who answered continuously talked over me and then told me I had to call back when the manager was there. Went in and spoke to the store manager and was told the automotive department was not under him and he was unable to do anything. Was given a number to customer service, they told me to talk to the manager at the automotive department.

Sears Elite washer. Worked for everyday wash but to do heavy duty again needed a new clutch. After Sears maintenance visits, the machine is now completely broken. Have scheduled 7 visits but they have canceled every one. It's simple - machine worked before you came and after you came it is completely broken. To me, this is not bad customer service. It borders on devious and intentional counting on customer to give up in frustration.

Our microwave oven combo has been sitting in our kitchen floor 3 weeks. They have been here 3x so far to repair. First time the serviceman couldn’t remove alone (we told them what kind it was and would have removed ourselves if they had told us to). Second time it had to be the magnetron. Everything else tested ok. But they didn’t carry so had to wait till it came in. 3x he came to install part and that didn’t fix! So it has to be transformer.

Our machine washer broke. We called and asked them to fix it. We had 4 problems already. 1 wrong parts, 2 reschedule because it wasnt updated. 3) broken parts. 4 reschedule I don’t understand. We have problems on problems. Our Machine washer will be fixed when I will be dead. Like are you serious? This is the worst company ever. I hope they close all of their stores down and I won’t even feel back it’s time for time to go bankrupt. Save your self money and the time Sears isn’t worth it. I am taking Sears will go to court for treating all your customers wrong and lying to them. I read so many reviews about your company Sears and they are the worst ever. I will never ever I repeat never ever shop their products again. They treat their customers like animals.

I bought a full home warranty from Sears when I had a repairman come to fix my Kenmore Elite dishwasher. He was new to the company, so when he tried to order the parts needed, he spoke with five other employees from various departments to see whether I had to pay for the parts, or not. He got varying answers. I had three repair dates altogether, which included one guy saying this was a brand new account so he was going to charge me another diagnosis fee. I finally got the dishwasher fixed, with no additional charges.

I am going on my 9th visit with Sears Home Warranty Services. Spent over 63 hours in five months waiting for technicians to fix our washer. In the last 8 visits, I had the first tech push this warranty and explain that we can cancel at any time. What he didn’t explain is that I CAN cancel at any time but Sears will charge me a full year of the warranty. So might as well keep it.

I scheduled auto service appointment at 12 pm today. But when I went to drop off the car to service center in sears Marlborough, I have told by customer service person, the mechanic is not in and he will contact at 1.30 pm. After that it will take an hour. I agreed and waited over there till 4 pm and asked the status. They told they do not have the parts and will take another 2 hours. This is ridiculous. They told they cannot pay attention with everyone. They asked me to come back next day.

The technician came out to see my water softener and told me the line for the drain probably could be replaced to fix the issue. He did not provide me with an estimate for a rebuild nor did he fix the machine and yet I paid $104. When I called Sears to get a copy of the estimate they said he didn’t finish one but I could pay them to come back out and a new “expert technician“ would give me an estimate for repair. I spoke to the lady on the phone and her supervisor for 31 minutes only to end up still not getting a repair estimate or a technician without me paying again.

If I could give Sears zero stars for quality, service and warranty, I would. I purchased new 2 years ago a Kenmore side by side 5162 refrigerator and just 3 days ago the evaporator failed, losing all the Freon. Since this is out of their 1 year warranty, a new one is now being ordered from Costco. Also, 6 mos ago, the door hinge failed causing the door to sag. Sears home repair service is a joke, came out to diagnose for $100 only to tell me I was out of luck. So I fabricated a part to properly align the door and keep the condensation tight. Definitely a manufacturer’s defect. The new fridge just ordered from Costco carries a true 2 years parts and labor plus I purchased an extended 3 additional years for $99. I will never buy another Sears appliance again. So sad to see a US icon lose market share but when you quality control and customer service, who’s to blame!

I bought a dishwasher online then I was sent an email 3 hrs later saying order was cancelled. I asked why? They claimed there was only 1 left and they can’t guarantee it would still be there 2 days when I could pick it up. So Sears policy is pay online and hope no one comes in and buys it... So why have online buying??? As of 8 hours later it is still available but they are claiming it may not be there Saturday even though I paid for it today. I will be filing with the BBB and the state Attorney General and possibly with the courts for FRAUD. I will NEVER use Sears again. I can fully understand why they are going down the toilet.

We had a refrigerator issue on our French door / Sears refrigerator. It is 5 years old. The water and ice maker had stopped working. We initially called a ticket in thru Sears to repair. Tech came, recommended a repair (part that never arrived so 4 weeks later we had to call and find out WTF happened with the Part). Tech had pushed the home warranty and also recommended a part that would fix the refrigerator issue. Long story short - 2 months later, 5 techs and about $500 down the tube, our refrigerator still is not working. We have called the absolutely/worse customer service (Sears), technicians and warranty departments multiple times. The right foot doesn’t know what the left is doing.

I needed a ductless system installed and Sears was the first to respond to my request for a quote. Came out and gave me their sales pitch, discount for signing now, no-interest loan yada-yada. Wanted a $500 non-refundable deposit, which I paid after being told that they had a 100% price-match and assured that if I chose to cancel after the 3-day grace period, all I would be out was my $500. Second estimate came in at less than 50% of the original quote - and their best "match" was still 50% higher.

We are getting bids to upgrade countertops. I know better, but I signed a contract with Sears Home Improvement before I got my other bids. Avoid Sears. They pitch their granite as superior because it is the highest grade. After signing, my other bids came in much lower. I googled granite pricing & quality. Pricing is based on sourcing cost & color not quality of material. Lower priced/graded granite can be better quality & hardness than higher graded granite. I was duped - Sears granite is overpriced. Yesterday, 6 days after signing, I cancelled. Today I received a letter from Sears Home Improvement District Manager David ** telling me "at their sole discretion" they are charging me $500 + 30% of materials ordered. No way they ordered materials - hadn't even measured. It sucks to pay them for nothing, but I'm still better off with a trustworthy contractor. Avoid Sears Home Improvement. These guys are dishonest & greedy with tricky contracts.

Worst customer service I have seen ever. Never ever order any item on Sears.com or Sears online, they completely cheat their customers. Most of their sellers are unknown third party sellers and they ship fake items or items which is not shown online. And Sears does not take responsibility of any wrong product sent to the customer. Instead customer needs to handle with the third party seller directly. I have lost my money and several calls with Sears and their customer service agent simply disconnect saying, "We are not responsible."

WORST CUSTOMER SERVICE I HAVE EXPERIENCED YET!!! I am having the most horrible experience with SEARS Customer Service. The first initial appointment was great, tech was great. We ordered the part, paid, and confirmed appointment for the following week. The part came on a Tuesday, and waited all day Thursday for the tech. I called at 3 pm and the Customer Service Lady was not helpful at all. They had rescheduled my appointment for another week out. Said there was nothing they could do. I am so disappointed with this company and the way they treat their customers. We called and complained and the Supervisor was Rude, and refused to try and help defuse the situation, and make things right. How can they cancel my appointment for the day without telling me, and schedule another appointment a week later. NO ONE Offered a better solution, or one that would make the situation right.

I've been trying to get our furnace working since October 2018. It is now March 2019, and despite numerous attempts to repair... Still not done. Even though we're in Arizona, it gets cold. I've called Sears several times to get resolved and to find out where the part is. They promise to get it taken care of. No luck. I plan to cancel as soon as it is repaired. I've purchased another plan. They are seriously not someone I would recommend. In the past it wasn't so bad... But now? Forget it!!!

Updated on 03/15/2019: Once again after 2 weeks of trying to get someone to call back I finally got a customer service person. After 20 minutes of going thru him trying to sell me things I asked only for a quote on replacing garage door opener parts and installation. He continues to ask me to set up an appointment for warranty work on my broken Craftsman unit. Again after a few attempts to sell me another Craftsman unit which I declined due to poor quality I ask for installation quote. I stupidly waited over 20 minutes on hold for him to find a person to ask. Again he asks for me to have warranty work appointment good for 13 months after installation for which I tell him again I had unit for a few years. "No," he says "unfortunately we do not service your area." Wtf.

I ordered a dryer 6 weeks ago now. Took off from work 2x to be told my dryer was coming. The morning of I get a phone call both times to be told, "Oh I'm sorry. Your dryer will not be delivered today." Still don't have a dryer. I spoke with five people to make sure when I took off the 2nd time that it would be coming. "Yes, yes, yes," they say. Did it come? NO. Do they care? NO. All they can say is, "Sorry. We will call you with new delivery date." WTF. I'm done with Sears.

Sears took like 3 months to repair/replace my refrigerator, all my food went to waste, now that I'm trying to submit a food loss claim they are telling that is past my 30 days to submit a claim. First of all no one ever told after making so many phone calls to customer service that I had 30 days, they are telling me that is part of there agreement, an agreement that I don't have, but they do have for their own record, the people I spoke to over the phone are so rude that they hang up the phone on me multiple time. I re-comment not to buy Sears product, seen I warranty you will have the most horrible experience. I will make this article get to ask many people and social media as possible, I'm also going to file a small claims against Sears.

Sears has been to my house 5 times to fix a refrigerator. Finally informed that the refrigerator is not repairable after 7 weeks. Was told that they were issuing a $1,000 replacement check. 3 weeks later no check. When I signed up for the warranty the service technician said if my commercial grade built cannot be fixed it would be replaced by Sears. Not true only $1,000 is the replacement amount. There was the first lie.

I have had to have several services that took months to complete, I've been waiting for garage repair since Nov-Dec, I've lost time from work and did not get services because of cancellations by Sears or technician, I took off 3/11/19 for garage repair, got email at 6 am for me to call them, rep had no clue, appt 10-2:00, rep had no ETA.

The Sears technician repaired our washer door well, but Sears Home Services refused to honor their 20% off coupon even when I was assured that this would be provided to me and the coupon was legitimate. Their accounting department refused to make amends which was very unfortunate. They kept trying to push a long term service contract, but given their lack of help, I did not use them and signed up with another long term contract.

I bought a mattress and box spring online and had ask them to update my phone number. They never called or showed today and told me they would be here next Friday. I am now aggravated because I've waited all day for this just to be told it'll be another week and this is not the first bad experience I've had with them. Plus a computer I also bought online at the same time came yesterday and makes a loud noise that sounds like a coffee pot. I will never shop at Sears ever again!!!

I Called Sears customer service to extend my protection agreement on my washer and dryer. I was quoted $557.07 for a 3 year and $796.80 for a 4 year contract. I agreed to purchase the 4 year purchase agreement for $796.80. After giving my credit card numbers the salesman quoted the contract duration for only 3 years, not the 4 years I was purchasing. When I questioned him on the duration of the contract and the pricing he said, "Oh I can give you that exta year for an additional $360.00". I complained that the quoted price of $796.80 that I paid was for 4 not 3 years and he said the he must have made a mistake in what he quoted me.

Our dishwasher would not drain water. My first mistake was to call Sears for help before checking their reviews. The technician arrived and spent 45 minutes convincing me to get their insurance to save money and I fell for it. He ordered the part and then told me that it will take a week to get it. We couldn’t wait and called another appliance repair company. They arrived the next day and fixed it in 20 minutes. Cost-$354. They also told me that Sears ordered the wrong pump and not what was needed. The next three weeks I kept emails from Sears to notify them when it arrives. I wasted no time to cancel their warranty insurance after they took out 49.99 already. Then I had to pay an additional two months as a penalty for early cancellation. That cost me another $49.99 twice. Now they sent me a bill for $99 for the service call. They are a total fraud! They repaired nothing and want $250.00 for it. I’m outraged! Sincerely, Henry.

I paid for a five year warranty on my Sears garage door opener. Second time I ever called and it took two hours and I spoke to at least 7 people, getting the runaround. Finally I got a hold of someone and they told me it would be several days before they could come. They were too busy. I guess I am supposed to leave my garage door open all those days until they had time. I still had a year on my warranty. I will never use them again!

Heat pump quit so wife called Sears. Salesperson came to home, told us they could have us going next day or so. We asked what our monthly payment would be and he for some reason couldn't give us a exact figure. Told us it would be in the range of $200 to $300 a month which we were fine with so we ordered. We asked him about doors, windows and shutters so he showed us what was offered and we selected what we wanted. Once again we asked what the monthly told would be on the entire package. He told us everything would run in the range from about $425 to about $550. He kept saying he can't give us a payment figure.

Waited for two weeks for appointment scheduled between 12 and 5. At 5 called they said, "Be there in 15 minutes." At 5:45 they arrived. We had to leave. Contacted supervisor at service center. Scheduled next appointment in 2 weeks. Said we were first on list for cancellation. Next day sears called to schedule appointment. I called and said we had one. They reported no record of the supervisors making an appointment. I was also told that the report stated the repair man showed up but we wouldn’t let him in not that he was 45 minutes late! We were completely lied to. It took another 3 phone calls and over 1.5 hours to reschedule in 2 more weeks. I can’t wait until May to cancel our warranty contract. I will never use this company again. They are disrespectful thieves who take peoples money and then lie to them.

This guy charged me $89 plus an extra $20 for ordering the wrong part. Then sends me three emails with different refund amounts. No wonder Sears went out of business. Is this how you are going to recoup your money? This guy didn't do anything but send emails to me and now I am stuck with finding another repairman. I will never recommend Sears for anything, but trying to get money for doing nothing!!! I want the $89 plus the extra $20 refunded back as well as the money I already paid. What a bunch of crooks!

Extremely poor duct cleaning as well as dryer vent. Not done according to what they claim. Contacted customer service 4 time, no help. Plus, customer care did not cooperate at all to resolve the issue.

I had a standing appointment since Tuesday, February 26th to repair my dryer on Saturday, March 2nd. The appointment was set between 8-12. At 12:05, I called to determine the whereabouts of the technician. However, it was stated that the technician would call me within a hour to give me an ETA. Shortly thereafter (within 20 minutes) I received a call from what I’m guessing is the dispatch center to say that there was a glitch in the scheduling system and I could be rescheduled and added on as the last stop for today? That is COMPLETELY unacceptable as I have wasted my day waiting on the technician for something beyond my control or better yet for something that was not as a result of being my fault.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE.

It took 7 working days before someone came to service our Kenmore freezer. He never repaired the freezer, he simply unplug and reset the freezer. Before leaving he told us about Sears Protection Agreement and said it would cover our freezer. We agreed to the plan because we thought it may be helpful. This is a joke, the agreement only covered appliances not our freezer. He gave us incorrect information. We had to purchase another freezer after having the Sears Kenmore freezer for less than 2 years. You people are a JOKE. I WILL NEVER again do business with you.

Reasons for Sears service call: (1) The detergent dispenser fills with water after the washing is complete; (2) the power button only works 1/4 of the time; it sticks in the off position and you cannot get power to the washer. Contacted Sears and a tech, John **, came out on January 22, 2019. He took off the part where the knob cycle selector button was and tweaked the "plastic" part (which he said controlled the power button) and put that section of the washer back on and said he fixed it. He said I needed parts for the dispenser problem (He tried to take the washer selection knob off the wrong way while working on that area). Don't think he knew what he was doing.

When the repair tech arrived I showed him the loose burner control knob. Immediately he claims it is a bad gas valve and needs to be replaced. I told him to look carefully at the area. I told him I think it is a loose mounting problem. Like some screw needs to be tightened to a support manifold or something. He said, "Unfortunately we can’t see that." I told him to remove the caps, burners, open the oven door, remove the control panel screws and then two more screws that hold down the stove top and look inside. He said he was afraid to remove the burners because the screws could snap and then you have to replace all the burners. I told him to be careful. He then very reluctantly removed the 5-caps and 2-burners. Then suddenly stopped and said, "This will cost you extra. This is not covered by the $119 trip charge."

I read a review that matched mine so I included it below. We needed a minor repair but somehow the cost for repair was equal to what we paid for the appliance a year earlier. I then decided to fix this issue myself and after way too much time talking and texting I went with Sears to get the part (the plastic piece you push to get ice and water to come out). Of course, despite my efforts an absolutely different part comes. Other review: What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job.

What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job. If they do have a supervisor, the supervisor’s location and phone number are Top Secret because you won’t be able to locate or talk to their supervisor. I tried several times. Good luck to anyone who needs assistance for a broken appliance (3 month old dryer for example), or if you need to file a complaint about how long it takes to have a service technician come out and "attempt" to repair an appliance.

Refrigerator delivery confirmation was 12-5 when I ordered and confirmed 12-2 the day of. I was called by delivery service at 10:50 telling me delivery in 20 minutes. I told them the earliest I could be there was 12 so they would not deliver. At this point I was irate after taking a half day off to be there when they said they would so I cancelled the whole order. A company word is everything and Sears does not keep their word.

After email confirmation with a four hour window; no one showed up today and did not even have the decency of giving us a call. I took a day off to have the machine fixed for which one of their technicians had ordered parts about 10 days back. The parts have been sitting here but no show from SEARS. Calling them was no help as I was given no explanation for the lack of communication; and got another appointment for Thursday. Let’s see fingers crossed. Disappointed and frustrated - lost a day of work - thanks to SEARS!!!

Started with a dishwasher issue. Within 5 minutes the tech diagnosed the problem being the computer and immediately sales pitched me on the home warranty to save 50% on the part and service call. It then took 3 more techs and 4 months to really find the problem, each time the tech calling the previous tech incorrect in their diagnosis. Next was the oven, diagnosed in 5 minutes as a bearing...write a check for $100 to cover everything. Part is ordered, install scheduled only to discover the part was broken, yaaa. Somehow this is my problem so an additional $89 is charged. I just cancelled the service and going to chalk this one up to experience. Fooled me once shame on Sears. Hope they go bankrupt under their crook of a CEO before others fall prey to their services.

Purchased a dishwasher that (short story) started to fall apart within 6 months. Had multiple repair attempts out, numerous part orders, etc. After a year and a half, inquired as to what are we going to do. NOTHING is fixing this. Was told I needed to pick a replacement. With no store to pick one out at, (ours has shut down), I was then told to look online. Spent some time, research, picked one out. Told it would be reviewed and processed. Never delivered, no phone call, nothing. Drop the ball. I call. Spend hours on the phone, get hung up on, transferred (left hand doesn't know what the right is doing), hung up on, (I have no life to Sears and nothing better to do than spend hours on the phone with no solution in sight).

The repair guy that was sent out from a 3rd party contractor was like a psycho from horror movie. My washer was not spinning out. He took a chair out of his passenger car & sat for an hour to "diagnose problem". He then muttered it needed some parts I'd never heard of & shoved a service order at me that was misdated, had no follow up info & a tech name that was not his. I had to prod him to list parts & work order. 2 weeks later I got a call @ 8:00 pm from service provider to confirm appointment (that no one had contacted me about) for following day. I rearranged my schedule to be home.

After waiting years and saving up to order a new oven, and waiting all year for Black Friday to get the best price, I ordered an oven online using my Sears charge. We also ordered a new gas dryer as well as numerous other items from the store. I was having trouble logging in, so did it via a online chat, for which I had the transcript of the chat emailed to me. I clearly show the model # that I wanted and the Sears rep confirmed the model #, gave me the price and placed the order for me.

Sears was always my go to place for appliances...rarely needing repair! BUT after our most recent fiasco with a 4 year old water heater needing repair, double billing service charges, numerous phone calls and letters written to customer NO service, with Sears finally deciding in their favor (of course) they then threaten me with reporting the charges to credit companies... Had already learned my lesson with a 3 year old washing machine that broke. Weeding out any and all Sears products in our home...only have a stove left! Read through many of the customer reviews on this site. All only giving one star, and such horrible customer service. I am so sorry with what you have done to such a good American institution!

0 help at all, tried to get me to take 5 dollars so would go away. TOPS Chin Up Bar Adjustable Abs Workout Knee Crunch Triceps Station Power Tower - "The item you sent me was misrepresented as a $1271.00 item on sale for $58.00 and I did not open the box because I could tell that the item in the box was not what I believed I was going to receive so I did not open. We call that false advertisement. I want you to send me a return label for the cheap unit that you sent me so that I may return and refund my money. The product does have a quality problem. It is not the same quality that was in the ad. Send me a shipping label."

Our less than 2 year old fridge stopped cooling properly at the end of September 2018. Right out of the gate, it took Sears 3 weeks to send a tech out to look at it, and on appointment date they canceled and re-scheduled. After the second appointment (1.5 months after initial failure) the tech reported that there was nothing left to fix on the fridge and it still wasn't working, labeling it as a lemon. Sears refused to acknowledge the tech's comments and stated that they needed to come out 3 times to replace parts (not to confuse with replacing just 3 parts) with a 4th visit for confirmation, before they could replace the fridge. They started scheduling appointments to replace any parts imaginable, even if it wasn't part of the cooling system. During the last trip they replaced ALL OF THE PARTS they originally replaced again and still couldn't get it to work. Here is the total summary:

Purchased a Samsung washing machine in August, 2015. In addition, an extended warranty was purchased as well... Glad I did. I since have experienced seven breakdowns. Of those, the repairmen have ordered incorrect parts or incomplete parts listings twice. Have contacted Sears multiple times over these issues with absolutely no help or interest. Also have contacted Samsung with same response. BUYER BEWARE... At the time of purchase, the Sears sales person stated that if defective or multiple breakdowns occur, item would be replaced... NOT TRUE.

I place an order online for Sears to clean my carpet. Online I was giving a price of $153.70 for 3 areas and Hall for $99.00 and additional $36.00 for a bedroom. Once I received my confirmation e-mail from Sears I called and spoke with a representative. I explain to them my living room is one room and I have a hallway and 2 stairs and 1 room. The representative stated the $99.00 package I covered with the additional room was correct. However, when they arrive to my home my total went from $153.70 to $233.20.

Sears Appliance Technician came to replace the oven igniter part in my mother's stove. The service was done prior for 130.00 2 years ago and it took the technician less than 20 minutes to complete. Now, Sears technician wants to charge $400 to do the same service job. WHAT??? OVERPRICED SERVICE FOR A less than 20 MINUTE OVEN PART REPLACEMENT. Sears needs to be more TRANSPARENT with their pricing. They can find a way to do so. In addition, instead of charging $99 for their diagnostic fee. It should be Free Diagnostic Estimates given to customers to offset the OVERLY PRICED service repair they are currently charging this year in 2019.

I have the master protection agreement for 14 years, and every year I get the maintenance and usually a part or 2 get replaced at a good time. But this year my dishwasher broke and is now a month and they don't replace it or fix it. Is very frustrated to be treated like that. I hope for any Sears representative to call me and give me a solution.

Purchased a Kenmore Elite microwave oven on January 3, 2019. The new one burns food when you follow instructions. It also has intermittent failures where the buttons are unresponsive and it has to be unplugged and re-started, sometimes multiple times, before it starts working again. It is now February 15, and Sears says that is too late for a refund or a replacement. They say my only option is to have a service person come out and repair A BRAND NEW, $700, TOP OF THE LINE APPLIANCE. This is why Sears is going out of business. We have been buying Sears products for decades. But we are through with them now.

Our washer had a slow drain, we called Sears Home Warranty to come out and fix the problem. Technician showed, no helper for stackable washer after it was explained to the scheduling department. Technician arrived, guessed on what part was needed, Had a appointment scheduled for 3 weeks later. Sears didn't order the part till the day before, technician canceled and has still yet to take the machine apart to see what, if any parts, are required. 4 weeks later still not repaired. Will be canceling my warranty. WARNING - STAY AWAY FROM SEARS WARRANTY.

I went online & spoke with a sales rep about buying a dishwasher. I had received 3 emails. The 1st one was my order. The last one was date & time it would be delivered. When they delivered it, they said they could not install it without charging me more money. When I called the online delivery dept., they asked for my order number. So now they told me that they cannot install a dishwasher, it had to be "professionally" installed. Well the information I received on my last email said it would be connected to the existing home utilities. What bunch of crap. I removed my old one & installed my new one. I'm not a "professional". Will not buy SEARS ever again. No wonder they are closing stores.

I was sold a warranty back in Jan. 2019 and the lady I spoke with in no way mentioned that the warranty was $49.99 per month. She tricked me and now they want me to repay the money for all 4 parts, 3 of which were not even necessary for the fix. DO NOT USE THESE PEOPLE. RUN!

First call for service was scheduled two weeks out. That was cancelled (day of) and rescheduled another two weeks out. That was also cancelled (day of) and rescheduled another two weeks out. 6 weeks in winter without a snowblower and who knows if the next appointment will be cancelled. Customer service is unwilling to go outside the box after two cancellations; I asked to be able to contact a local repair shop and be reimbursed but they say that is "impossible". I'd say I will never buy anything from Sears again, but oh wait, the store I bought it from has already closed. Wonder why.

My microwave caught fire and I had nothing in it to cause a fire. The service technician came out and he claimed something that was in it caused the fire. I told him exactly what happened. First, he cleaned it out, order the parts that were damaged, told me to call when those parts were received and he would come back and install the parts.

We signed up for Sears Home Warranty about a year ago, in November we had a cooktop break. Within 30 days they came out. Ordered parts. Parts that never came. They cancel that call. We called back. They sent another service tech out. He said, "All the parts were canceled. I’ll go ahead and re-order them," but never heard anything. Called back. They canceled that order. I’ve been going around and around now for four months. They have not replaced the cooktop even though they claim they cannot get parts for it. They have lied to us, they have hung up the phone on us, they make you go around and around and around in circles which is endless and they never replace the item. Bad company. Do not use Sears Home Warranty. It is worth nothing. It’s also the highest priced on $100 for each covered repair. They are a fraud and need to be reported as such.

I purchased an extended warranty for my Sears Snow Blower for $337. I subsequently called to make an appointment for an in-home service repair on January 28th because my auger stopped working in the middle of a snowstorm. The agent advised that the soonest they could get the repair service out to my home would be February 8th - 11 days. UNACCEPTABLE. However, not having any options, I provided a detailed description of the issue and I pointedly asked if they would have the necessary parts on the truck knowing that it was in all likelihood just a belt.

I had my Samsung dryer serviced in May 2018 and was charged for multiple appliance service, which the tech never looked at another appliance while there. Tech completed repairs on my dryer, tried to send my check via Teladoc, which failed but took check and never applied to service amount due. Tried to contact Sears to find out why my check had not cleared and received a letter stating I owed $250.00 for repair service. Tried to call the Billing department, where no one answered and I was hung up on many times. I was finally able to pay after I had to have the same dryer fixed again 3 months later for a different issue, but in the same area as May repair.

I purchased a 3 yr master protection plan on my Whirlpool Cabrio through Sears (check those reviews by the way, that machine is junk!). The machine was faulty and was replaced a month later with another of the same. I canceled the protection plan on the first one, and bought one on the replacement machine. So, the date of the 3yr agreement should expire on the day I received the replacement machine. Well... it's supposed to, BUT it wasn't ever corrected in their system even though at the time I was told it would reflect the changes, but the employee responsible dropped the ball.

My refrigerator was not working properly. I knew from the past with it that it needed Freon. I called Sears service to send someone. They sent a rep who told me they can't just add Freon and left. No service and charged me a month later. They didn't even walk in the house or even look at the refrigerator. I called and spoke to a rep and they advised me not to worry about the bill. Months later I get a collection notice. I disputed with them. The contacted Sears and stated my case. Well they didn't care what was said. They wanted money for showing up not looking at the fridge and telling me they can't fix it. DO NOT USE THEM. SECOND TIME THEY SCREWED ME. NO WONDER THEY ARE GOING OUT OF BUSINESS.

I bought a mini-split wall unit brand Mitsubishi ($4500.00) to cool and warm one room. The unit was defective and never worked right. Sears came out 7 times and was not able to make the unit work properly. Instead of changing it out per their contract they kept sending technicians that are not familiar with the unit. Very aggravating experience.

Before Christmas I contacted the warranty service regarding my washing machine leaking oil or grease. The repairman ordered parts and said they would be out to replace the parts. After several attempts, they finally came out on January 7, 2019. When I returned home from work and attempted to wash a load of clothes, the washing machine made a terrible noise and would not complete all the cycles. The earliest appointment I could get was January 28, 2019. I stayed out of work to ensure appropriate action. The repairman came and said the parts that were ordered were defective. Ordered more parts and asked that I call to make another appointment after the parts arrived.

On 1-31- 2019 I contacted Sears Services to schedule an appointment for repair of my garage door opener! I was given an appointment of 2-1-19 between 0800 and 1700 hrs. At 1500 hrs. I called back to customer services and requested an update, and spoke to someone in the Philippines who indicated, while I was on the line that he was texting the Service Technician to contact me with an update. This was a complete and utter failure, as I received no callback. I called back just before 1700 hrs. and requested another update with someone in the Philippines who again stated that he had only one option, that was to text the Technician to contact me, as he could not call the technician direct. He did so, then transferred me to the 866 884 2236.

We have always bought our appliances from Sears. Needless to say, we also get the warranties that comes with the appliances. When our dryer broke on 1/13/19, I called up the Repair service department and I was told that the warranty of the dryer has expired but I can purchase a home warranty for $50/month and this will cover ALL appliances. They also scheduled a technician for 1/15/19 to "fix" our dryer.

Our dishwasher stopped working 11/28/2018. It is under a protection plan with Sears. After having a guy come three times with no fix they decided to order 3 parts for it. Of course the parts came from China and took 40 days to arrive. The repair appt was scheduled BUT Sears didn't assign a technician to the appt...hummmm. So it is now February 1, 2019 and this family of 6 still doesn't have a dishwasher. What a waste of time and money this protection agreement is! No wonder they are failing as a business. I will never ever buy anything through Sears again.

David ** was Sears salesman. We bought 16 windows only because he said if we buy them all, he could give us a $4000.00 discount. He is no longer there. Sears added the discount to bill. Just stole $4000 from a family near retirement.

I have been trying to schedule a service repair for a refrigerator for 6 weeks. Sears has rescheduled 7 times now. I had someone waiting at my house for me since they give you an 8 hour time frame and after 5 hours and a phone call from me they cancelled the service call again. They are rude and a total waste of time. The fridge is still not fixed.

If it weren't so sad, it would be funny. I ordered 2 pair of boots and a dress. The boots arrived, of which 1 pair consisted of 2 left feet. The second pair in no way resembled the pair I ordered. I order plain gray, no frills. I received BLACK with alligator heels and back. It appears I am among a very few individuals that does not own a printer. Therefore, am unable to print a required label to return merchandise...which by the way must be returned to K-Mart, not Sears. Now for the dress dilemma. Customer service informed me it would be shipped on the 5th of Feb. Great. I replied, "I'll cancel it. Since it's only Jan. 28." I don't know he replied, I'll email the vendor (Yet another outside source)???

When I signed up for this I was told that I could cancel at any time. I WAS NOT TOLD that if I canceled before 12 months was up that I would have to pay for the repairs in full! I had to pay a $75 deductible and that IS NOT deducted from the cost of the repair. It would have been cheaper to pay for the repair outright! If I had paid Sears direct the repair would have cost $242.75. Now with the monthly fees and deductible the cost is $415.75! I have sold my house and I am not taking the appliances with me so why would I continue to pay for this?

Very long waits to get service. Customer support can do little. Difficult to cancel contract. The $75.00 service fee is in addition to the $49.99 monthly charge. Might be worth it if SEARs was responsive, but they are not. A shame.

My washer was broken before Christmas and I called Sears and schedule a home repair. The Sears tech showed up on 1/4/19 and he didn't seem to know how to fix the problem. He spend the whole time on the phone calling a remote support who helped him diagnose the problem and it is found to be a computer part on the washer that need to be ordered. The tech told me that the part will be available on 3 days and he will come and install it. After 4 days I called the tech to inquire about why he didn't show up but he never answered the phone. I call Sears 800 number and asked about the status. They told me that the part is on a back order and they schedule the repair on 1/15. I got a call on 1/14 confirming that the tech is coming on the next day to repair my washer but again, no one showed up.

Waited 7 days for Sears tech to come out and diagnose the problem with the JennAir refrigerator not cooling. The house is a high end rental, and the tech said he’d be back in 3 weeks to install the part. He installed the part, but the refrigerator stopped cooling again. Because it’s a rental, I can’t have the tenants without a refrigerator for weeks while Sears tries to figure out what’s wrong. So, I decided to let go of the JennAir although it was a beautiful refrigerator, and I ordered a new Kenmore Elite counter depth that was delivered the next day.

No wonder this place is going out of business! My 2016 water heater broke, which has a 6 year warranty. A technician came and said the combustion chamber is not working. The part was on back order. I have been without hot water for 6 days with a 10 month year old son in the dead of winter. The customer service representatives (I spoke with about 15 people) are all incompetent, useless individuals, that could not provide any type of update. I demanded a new water heater and they said there is no way we can provide this. Again, this is under warranty, again I have a 10 month year old, and they continued to ignore any type of urgent protocol!!! This most pathetic customer service and most pathetic company I have ever dealt with in my life. Them going bankrupt makes complete sense. For Sears to call them a company is the biggest sham!!! They are crooks!!!

I've been paying for extended warranty on my Jenn-Air stove since 1999. It's a dual fuel downdraft stainless steel pro style model. It's been giving me problems for years but I would get it fixed just before the holidays and a couple of months later either the temperature or stove door would have problems again. I finally got them to agree to replace it and for the last 3 weeks have been playing phone tag and the shuffle "it's not our department" game. I'm now stuck at having taken a day off for no stove to be delivered, a tech saying it'll probably be a lot of extra money out of my pocket to cut another hole in my house to install the stove (and we won't be responsible for the original whole) and it probably won't work right then anyway and that will be my problem also!

I contacted Sears because my Kenmore Refrigerator that was leaking water. I called Sears and Customer Service said that warranty was not valid but they could send a technician for $79 (service call) and if I agreed to service quote the $79 would be deducted from it. Technician could be there only 3 days after, I scheduled the service anyways and left the apartment. A couple hours later my friend called that the Sears technician was there, he checked the refrigerator and told me over the phone that he needed to replace the compressor.

As the other reviews stated this company is awful. My refrigerator broke down Christmas Day. They sent a tech the day after and he ordered 4 parts and stated the turn time was 3 weeks! That should have been my first indication to run for the hills. Fast forward they send 3 parts to my house but I am missing a 4th. I contact Sears and they assure me that the 4th part will arrive and any changes they will contact me. The night before still no part. I am again told to keep the appointment and they will arrive and complete the work. These 2 phone calls alone lasted hours. Sit at home on repair day - no service tech, no phone call, no updated website. I call and after 3 people and 2 hours what do you know? They need that pesky 4th part! I ask when the part will arrive. They have no ETA. It's on back order and the tech knew when he placed the order!

Unbelievable horrible customer service. Literally it's like they actually want every single customer to leave. I called customer service and they could not help me, escalated to corporate support but no help there either. Finally I called Illinois and was snapped at that no one would talk to me and to write a letter instead. I will definitely be having my attorney do that.

WARNING - IMPORTANT NOTICE REGARDING SEARS: DO NOT BUY APPLIANCES FROM ANY SEARS! WE DON’T WANT THIS TO HAPPEN TO YOU! In September we purchased what we thought was a brand new refrigerator from Sears. Immediately we began to have problems. Sears would not send a service person out. However, Whirlpool did. Thank you Whirlpool. We were informed by the repairman that our “brand new” refrigerator was 5 1/2 years old. Our local Sears said, “Sorry, we are going out of business.“ So we tried Sears Corporation... After many hours and multiple representatives we’ve been told, “Sorry we can’t help you. There is a one year warranty on the appliance. That should suffice.” In other words, “We lied, we sold you a defective appliance and we don't care. And we won't make it right."

I ordered a Sears trash compactor. Sears schedule the delivery. They gave me a date and time window but never showed. I called back and the Sears representative said they couldn’t tell me why they didn’t show and there wasn’t a reason why they didn’t show but I could reschedule. I rescheduled for two days later, stayed home waiting and again Sears did not show! I am now on my third attempt at waiting on Sears delivery for an item I have already paid for. I’ll let you know what happens.

I ordered a washer and dryer. They were delivered and installed incorrectly. Not balanced, and water reversed hot and cold and drain tube too short so it is stretched beyond belief and crimped. I phoned them several times and spoke to no less than 13 people in no less than 32 30 m calls. I responded to the survey outlining the issue. They called with new installer's appointment. The installer called during the window to tell me they were not coming because they didn’t know how to help me, and didn’t have the right part on the truck. Someone else called to say they would have me call customer service to reschedule. I said I could not bear to make more calls and couldn’t they help me? They said, "Yes. Hold on." And proceeded to disconnect me. Meanwhile a week later no more response from Sears.

The Sears repair tech came out to my house three hours late to repair my ice maker. Without even looking at it he diagnosed that it needed a whole new unit. Since the cost of the unit was low I decided to have it replaced but opted to install it myself. A week later the unit arrived. I unscrewed the two screws, disconnected the wiring harness, removed the old unit and installed the new one. The whole job took about 90 seconds. A job they wanted $150 to do. I soon learned however, that the unit was broken. It would make ice, dump the ice into the receptacle then jam and make a terrible popping noise as it tried to right itself.

Service person evaluated problem with washing machine but couldn't repair it without necessary parts. He told us it would be a 30-minute job once the parts were in. We waited several weeks for a second appointment, which was scheduled between 1 and 5 pm. Service person showed up at 4:55, and took two hours to complete the repair. Four loads of wash later, the washer is malfunctioning in exactly the same way. I tried today to get a third appointment and was told I needed to call back next week because none that works for me was available in the next two weeks. No wonder these guys are in bankruptcy.

I have a Master Protection Agreement with Sears, for the last 12 years. On 01/05/19 my refrigerator quit cooling. We lost all food. Technician came today. He found the model/serial number unreadable, so, they said NOTHING they can do. They service this unit several times before BUT NOW that they have to pay for lost of food and maybe a new unit they have a good excuse. They have in the records, the model/serial numbers, they ordered parts before BUT now they think it is another refrigerator...

I had a repairman to my home to fix my dishwasher on August 15th 2018. I paid 135.20 with my credit card. 2 months later I received a bill in the mail saying I still owed 135.20. I immediately contacted my credit card holder. Received confirmation that Sears was paid. Given payment address, phone number and confirmation number of where money was sent to. I began the battle of contacting Sears. I wrote a dispute letter. Called a phone number given on the bill and was told a claim was opened. 2 months later I received another bill saying if I didn’t pay 135.20 I was being sent to a collection agency. I called back and was told the same thing. That I had to write a letter. I explained to them I already went through this with writing a letter and calling. Can’t they just take care of it? Nope, apparently they cannot and in the meantime the account goes showing I haven’t paid. This is horrible. They can double bill you and then basically not help you.

Spent over 40 hours on the phone with them. Same thing over and over. No communication with their different departments. Contractor they sent out had over $5,000 in extras. Ended up paying for the job myself for less than $5,000. Hopefully Sears will reimburse me for the HVAC unit. The contractor also got the unit running then told us to go out and buy carbon monoxide detectors in case the unit malfunctioned. I also had three other contractors look at the job and they would not get the unit running because it was too dangerous.

I purchased a Kenmore side-by-side refrigerator on October 7, 2018. From the very beginning the ice maker did not work. I called service and they came out, worked on it, it did not work. The service was out again in December. This has been ongoing and were supposed to be here today 1/15/2019 to repair the ice maker. After calling the service department they said they were not that all parts had not come in. No one called to notify me. They now say it will be 2/4/2019 before a serviceman will be here to repair my refrigerator. I am ready to have Sears pick up the refrigerator, refund my money and go elsewhere to get a refrigerator. This has been going on 4 months and I am tired of the hassle.

LG range ignitor went out after 2 years. Tech charged me 70 for part & over 250 for service call. That is why they are going out of business scam artist now. What happened to Sears? They don't care about customers or how they are viewed.

Had my dishwasher repaired in July, cost $400 for a control board (parts and labor). 6 months later, the same thing happened. Called Sears, they would not honor their repair. Said it was over the 90 days. Wanted us to pay again for technician to come out and I contacted headquarters, they would not authorize someone to come out free of charge. Said I had to call and pay again. Will NEVER buy a Sears product again. No wonder company is going out of business. Good riddance.

This warranty is terrible. I have been without a dishwasher for 3 months. We are on our 4th repair technician. I've called them 6 times and been hung up on 3 times. Customer service has stated that their own repair guys are "worthless". At $1000 a year and $100 per service call you are better off burning your money and slapping yourself in the face, then going and buying a replacement appliance. This company is incompetent at best and predatory at worst.

Bought the warranty. Decided to buy a new appliance. The next day called to cancel, turns out it's the only department that doesn't answer the phone. 2 days calling. First day on hold for 2 hours, day 2 on hold for 45 minutes and counting. This is not Sears. It's a shame they sold their business to fraudulent owners again. A great company gone down the drain.

I bought this plan for 69.99 a month for 1 Year "WHOLE HOUSE PLAN". It covers NOTHING. I have had it for 9 months they came out to do: Furnace maintenance: Took the front panel off put it back on and left. NOTHING else!!! NO filter, No cleaning, No setting the humidifier to winter, He was here 9 minutes. Plumbing: Charged me an 100.00 for someone to come and look (this is what they charge you every time for someone to come LOOK NOT REPAIR to tell me I needed a new faucet and I would have to pay for the faucet and install. Appliance: Dishwasher another 100.00 for the guy to tell me I needed a part that Sears did not cover and 350.00 to put it in!! Are you kidding me? I can buy a new Dishwasher. DO NOT GET SCAMMED AND BUYING THIS!!! If I could I would give it a minus 5.

My experiences with Sears Home Services have been abysmal over the past several months. I have called, emailed and messaged through social media to no avail. Since October 6, 2018 I have been without a functional laundry. First my Whirlpool dryer failed and several visits to repair it were unsuccessful until November 23rd.

This one star is for the technician that came to diagnose a problem with my range. Otherwise, I would've given Sears a zero if I could. I ordered Sears services for my range. The Tech diagnosed a problem and said that he needs to order a part and will come in 3 weeks to install it. After paying in full for the repair and waiting 3 weeks for the part that technician diagnosed as faulty, they did not show up on the appointment day. I called the customer service to learn that the part is on backorder. Nobody even contacted me! They could not explain how long it'll take to get the part. Customer service manager was extremely rude and hung up on me. I ended up cancelling the order, but now I can't get my money back! All their customer service centers are offshore and each representative is telling me something different. The service after that is HORRIBLE. Please keep yourself out of trouble and do NOT order repair services from Sears.

My water dispenser on my refrigerator was not working so I called Sears since I purchased a repair contract through them for $50 a month. They had done a good job with my stove replacing a heating coil. So I was not expecting any problems. The repair man tried real hard but could not repair it. He actually said sorry. He still charged us the $150.00 service fee. I thought the contract said they guaranteed to fix any problem but then a few months later we found out my refrigerator had been leaking water and was buckling the floor.

Obviously, Sears was trying to frustrate me into paying their fraudulent invoice by making it so extremely difficult to get the fraudulent invoice reversed – i.e. no customer service org which will even speak to me about the correction, just your insistence that I need to submit a “letter of dispute” to get the invalid invoice corrected. What happened: It took you 3 tries to get the icemaker on my freezer fixed. 10/25/18 – service technicians attempted repair unsuccessfully – the icemaker never worked after this call. At this time I paid a whopping $461.07. I was told I had a 90-day warranty on the repair which would cover parts and labor. Replaced the entire icemaker but not sure if that was even the problem, they claimed it was.

Sears came out to see what was wrong with my dryer, they said it was the heating element, they told me how much it would cost and that the part would need to be ordered. Based on the amount to repair, I asked if I could think about it because I could possibly buy a new dryer for the amount to repair. The repairman told me I have 30 days and I could call back for the repair if I changed my mind. So I declined the estimate. I have since decided to have it repaired so I called them today, and they have to send another person out to diagnose the problem (already done in the first appt), charge me another diagnostic fee ($99) which they offered to give me 50% off, but they could not guarantee the repairman would have the part.

In September 2018, my refrigerator was not working, so contacted Sears Home Warranty. They sent out a repairman 6 different times, and never fixed it. The last time they said I needed a compressor. Well they installed a compressor and refrigerator would still not work, and they determined the compressor was defective and would have to order another one. While trying to fix the refrigerator, they leaned against back wall and damaged a wall to wall mirror, along with leaving the refrigerator hose leaking which caused the hardwood floor in adjoining room to buckle. Well this was the last straw, and after two months of coming out and me being without a refrigerator, I told them I had to buy a new refrigerator and send them the bill for the cost to replace it, fix my mirror, and floor. To this date, January 7, 2019, they have not settled my claim.

I have had many experiences with service technicians and in general, I try to get 2 estimates and talk to my husband before making any decision about repairs. This usually isn't a problem since usually the technician doesn't have the required part anyway and needs to order it and return for the repair even if I made a decision immediately. Sears has a policy where if customers don't make a decision immediately, they have to pay for a second diagnostic fee. Not only was this not made clear to me when I met with my technician (I specifically asked), Sears would not budge on accommodating when I told them I was told by my technician that I could decide later. If you need time to think before agreeing to spend hundreds of dollars on a repair, don't bother with Sears Appliance Repair.

I purchased a Kenmore Elite refrigerator with a five year extended warranty approximately a year ago. It stopped working 12/21/2018. I immediately scheduled a repair with Sears for 12/25/2018. When no repairman showed up, I called the repair company who said they didn't work Christmas but would come the next day. They didn't show up on 12/26/2018 and rescheduled for 12/27/2018. No show. Rescheduled to 12/28/2018. No show. I called Sears to complain and request a different service provider. They gave me an appointment date of 1/3/2019. When no one showed up I discovered they had rescheduled with the same company. I called the repair company and they said that they were in the neighborhood and would I mind if they came later that evening. No show.

I have a Sears Home Warranty Policy in good standing. My dishwasher went out Sept 30, 2018. Called Sears. Service provider came the next week, determined the problem, sent to Sears, Sears sent service provider, came back the next week - with the wrong part to a different brand of Dishwasher, Provider sent part back-- they acknowledged that they received part.

My wife and I purchased the Sears Home Warranty. This fiasco started in early November 2018. The dispenser on our washer wasn't working properly, specifically the fabric softener. We called the Sears Home Warranty. A Sears technician came out the first time, troubleshoot and said the dispenser pull out drawer needed to be replaced. He ordered the part. The part was supposed to be replaced 1 week later. We discovered that washer machine after his visit would not work at all. We called to inform Sears Home Warranty about this. A week later, I took the morning off of work so that I could meet the technician to let him in to replace the part.

On December 8th I purchased a pressure washer on Sears Online Shopping, sold by SugarHouse Marketplace for a Christmas present for my husband. It was to be delivered on December 21st. It is January 2, 2019 and it never arrived. On December 20th it arrived at FEDEX Smartpost in New Berlin WI and sat there for 6 days. I reached out to Sears customer service on 12/26/18 concerned that it had been stolen (more than likely by a postal worker) as the shipment tracking appeared suspicious. Sears customer service rep said that they would look into it and follow up with me. Thereafter the tracking information showed movement of the package I was expecting. However my intuition was telling me that the tracking information was a facade due to the package was moving further north of the country and I live South. Texas to be specific.

Sears came out. Worked on appliance. Done. I paid in full the bill by CC to repair man. 6 months later company wants $80.00 more. No proof I own on their part. No signature by me. Nothing. Cannot get them to understand I paid what was owed even though they see I did. Very unreasonable. Been fighting this for 4 months. They are so unreasonable. I will never own or use an item or service from them again... BEWARE.

The Sears Home Warranty is a total SCAM. I purchased a whole house warranty and have contacted them 4 times about my dryer. 3 of the 4 times they sent a contractor, SilverTech, to fix it. The 1st time they came out they wrapped aluminum foil around a part and said it was fixed (it was not), then they sent one of their people to fix it and it was good for a while. The 3rd time they sent SilverTech and they changed a part and it was fixed for about a month.

When I requested an estimate for my kitchen remodel I was advised it is a 90 minute process. The Project Consultant arrived on time and with proper identification. However, there was no measuring of my floor, countertops or cabinets. The quote I was given were approximates. For example the cost to replace my floor is $6,000 - $8,000. Sears is the 3rd business I've requested estimates from and the previous companies measured and also provided suggestions. The Consultant arrive @5 pm and left @5:23 (so much for that 90 minute process). The Consultant offered no suggestions and didn't want to take a seat so my husband and I could discuss this further with him. Needless to say, if they are not interest, neither are we.

After 7 weeks of waiting for parts I finally get an appointment to get my dishwasher fixed, after taking the day off work I get a phone call at 4pm saying my appointment is going to have to be reschedule. Once I call to reschedule I'm told the next available appointment is 8 days out- mind you I just went through the holidays with no dishwasher and spending close to $300 on paper products. I go through the procedure, schedule the appointment 8 days out. Day of the appointment comes and I get a phone call at 4 pm saying I need to reschedule- get the same BS on the phone about being 7 days out. Unbelievably frustrated, someone has got to have an answer out there.

Talked into an Extra warranty for my Toshiba TV. The picture went out and I called in September to use my warranty and they sent a service man out October 3. He said it was unfixable and they would have to get me a new T.V. Back and forth from October 3 until now and still I have to call them. It has been about 20 phone calls and no action. I am now at the point I need to see if AARP can help me. Very disappointed because in my life Sears was the most dependable company around. Now it's terrible. I feel like I was taken advantage because of my age. Sincerely, disappointed and frustrated customer.

My parents were big fans of Sears and I have continued to use but after my last two experiencing I can see why I've heard they are going out of business. Last year and this year I brought their mower repair service out to give annual service (oil change, blades and such). Each service was over $400 and each one had them ordering me parts that never arrived. I called their customer service assistance and the heavily accented agents were no help and impossible to understand. Don't waste your time with their services. The convenience of home visit is far out weighed by the poor service and extreme expense...

Absolute crooks with worst customer service in the world! I have tried to cancel service with them twice now... we'll see. Beware! In the fine print they will charge you for cancelling a service within 48 hours (which I never did), BUT they canceled on me 3 times with less than 12 hours notice! 3 times I took a day off work to be there in the 4 hour window they require you to be home and they canceled with so little notice I could not go into work. That cost me $$$ and they refused to work around my schedule to complete the work. Took over 6 weeks for a repair that took the guy 20 minutes.

I cannot rate a product that I have not received. Therefore, my rating is for Sears located in Chicago Ridge Mall. I placed an order on December 14, 2018, and the expected arrival date was December 24, 2018. Well I have not received the item or confirmation for pickup. I spoke with Marisol, a manager @ 11:12 am (12/30/18) and she returned my call at 11:26 am. Marisol claims my order does not exist, but when I called the 800 number for Sears orders they stated the item was in the store. I told her that Sears.com said my item was there and she said “I don’t know where they got that information from, but there is no order.” Nevertheless as a manager she didn’t bother to any other research in regards to my order.

I am not surprised they are going out of business. When your business philosophy is to cheat and take advantage of your customers you are doomed to fail. Few years ago, I bought a camera at Sears Store: it was a bad experience, very bad. I bought an oven from them: bad experience, the delivery people messed up my door,..the customer service: bad bad bad. But this is all ok.

I purchased a new Kenmore Refrigerator that has not cooled lower then 50 degrees. I removed all the food, unplugged the refrigerator for 3 hours plugged and allowed to cool before putting items back. I have it set at the lowest setting and it still maintains 50-56 degrees, causing food to spoil. My daughter ate food and had poisoning due to eating something spoiled before we purchased a thermometer. I now check the thermometer and it remains the same. I have called Sears on 2 different occasions and have been told I need for a technician to look at ii. the soonest January 15th, 2019. Meanwhile no food can be placed in the refrigerator or the freezer. This is extremely poor service and it's a shame that there is a response stating, "this is all we can offer" ..supervisor Frances ID#** you are injustice to Sears and to the customer.

Sears online is like talking to my dog... Well maybe my dog is smarter... I ordered a treadmill from Sears on 11/15/2018 is was supposed to be delivered on 12/04/18, I called and asked for a refund on 12/06/18. Sears said it would be about 3 to 5 business days to get my money back... To make a long story short I called them every day for a week straight after the 5 days was up. No one spoke good English and didn't understand the phrase "I want my money back". I dont want the product. 12/21/18 the treadmill was on my doorstep. No communication about the item being sent. Already lied about getting a refund. I will never in my life deal with Sears again.

I was assured the home remodel division was NOT included in the Sears bankruptcy issues. I should have known better. I overpaid for a tub to shower remodel because I wanted a pro and a lifetime warranty. After install, I had several issues. I never received callbacks from my project manager and contacted corporate. I asked for another project manager and told them the installer would NOT be allowed back in my home because he did a terrible job. Corporate sent my complaint to the original project manager who scheduled an inspection by the original installer. They argued, by law! I had to allow this man in my house. I asked to see the law. They sent another installer.

They won't take back anything without a receipt, not refund and no exchange. This is the dumbest thing. No wonder Sears has gone to crap and are closing many stores. I sure hope everyone else received gift receipts for their Christmas gifts.

I ordered online to pick up in store because it said the store had plenty, only to find out later the order was cancelled because supposedly the store doesn't have them. Then to get a refund is like pulling teeth. This happened 4 times. Can't trust them at all.

I ordered a pair of Harley Davidson women leather boots from Sears. I had some reward cash to use from when I purchased a lawnmower. The boots was a CHRISTMAS present for my girlfriend. She was so excited when they arrived until she opened them anyway. They looked like something someone would throw away. The boots had big scuff marks all over one side. The loop on the tongue that holds the lace was torn half off. The heels on both was scuffed up and one had a hole chipped out of it. They were bubbled up all over the heels. They were obviously something that someone else had used and returned. Now CHRISTMAS ruined for her.

I purchased a Kenmore Elite coffee maker/grinder nine months ago and yesterday morning it quit working. The owner's manual states that there is a five year warranty and all you need to do is take it to your nearest Sears store and have it replaced. First of all my nearest Sears store is now about 80 miles away as these stores are closing so fast It’s hard to know where a Sears store might still be open.

Ordered a fridge online. Sears overcharged my Visa $110. It took 6 minutes to tell them to cancel the order. 9 days later the order is still "pending" and my Visa has not been refunded. Filed a complaint with Visa for an unauthorized charge.

If there is a way to give negative reviews!!! They are idiots!!! Sears was supposed to repair my washer that broke in less than a year and had the repairman come out to North Carolina... I live in California... I informed them that was the wrong address and corrected the address when I made the appointment and then again the day prior... I got a call at 5 am from a guy in North Carolina in order to repair my washer, again I live in California... The guy said he would get it fixed... Nope he didn’t... I took the day off of work to be able to be here for when the repairman would come and oh the appointment is now next week!!! Are you serious?!?

I ordered a refrigerator on Monday 12-17, it was to be delivered 12-19 between 5-7 pm, driver was to call 1/2 hour prior to delivery to let us know it was on the way as I was having this delivered to my business. 7 pm I did not have a delivery or a phone call from the driver so I called into Sears. The agent told me the driver was finishing up his last delivery before mine and I was the next stop and they should be to me by 7:20 pm. 7:45 pm they were not here and I had no phone call from the driver so I called Sears again. They stated the driver is on the way and would be to me by 8:15 pm. 8:30 pm no driver/no call. I gave up and went home after waiting for 3 1/2 hours.

I bought a new riding lawn mower from Sears off the showroom floor. As soon as I got home it wouldn't start. I read the instructions - it said if the mower had been sitting in the store awhile you need to charge the battery, well I charged the battery for 2 hours. It started right up, I'm cooking now, finished mowing, put the mower up. Everything good, until the next time I used it. It wouldn't start again, took the battery off, took it to O'Reilly's to have it checked, battery read bad battery. Took it back to Sears. They wouldn't warrant the battery because I didn't call and tell them the same day I bought it! Now I'm out $50.00 on a new battery, that any other company would have replaced.

I placed an order for a KitchenAid on the 9th of December, got a confirmation and thought it was all taking care of since they are a huge retailer in the US. Took until the 16th of December to get a text stating the item was shipped and will be delivered on the 18th. Well, we are the 18th of December 2018 and nothing was delivered to me. I called their India based customer service and was bounced from one team to another to finally end up on a lady that was rude and literally reading some pre-written baloney. I told her I wanted to know where my order was and she told me it was "somewhere in a UPS warehouse". Since I used to work in online retail and UPS was our main carrier, I know for sure they ALWAYS give a tracking number so I asked for it. She was unable to give me the tracking number and started to give me some out of this world excuses. When I asked to speak to a supervisor she hung up at me.

If there was a rating lower than 1 Star Sears surely earned it. Brought a Kenmore Elite Washer with a warranty from Sears that broke down twice in 1 years. After nearly 1 month of constantly calling the repair department. A repair person showed up but could not do anything as he did not have the parts in hand. 2 months later Sears send out a generic UPS tracking number with no delivery date. An additional month gas now past and the parts is still in "transmit." Words can describe my frustration with this company. It's now 3 months since the "repair person" first showed up and 100s of follow up calls to their repairs department with the same ** response.

I purchased the Protection Agreement and have had the technician here 4 times to repair and all attempts failed. They are either supposed to replace the refrigerator within 3 days or offer me a buyout. It is now 6 days later and no news. They keep postponing the offer. I have gone through 4 months of this with black mold in my refrigerator.

Ordered a treadmill on the 27th of November. The item was never shipped. I wasn't notified. I had to ask for status 5 days as after delivery date. I was told it lost in transit. Which was not true, FedEx tracking only showed shipping label made. After 5 more days I asked for tracking status and was told "The goods were in trouble during transportation. Could not arrive at our warehouse on time. Estimated arrival time, need to wait for three weeks. Are you willing to wait? If you don't want we can refund you. Waiting your reply." Really...this is very unprofessional. You want me to wait another three weeks after already being two weeks late and was originally offered a $6.00 credit for the inconvenience. Almost month late no treadmill, had to request full refund or wait 3 more weeks for a possible delivery. So unprofessional. Sears should do better.

I bought a Kenmore washer #22352 on March 21, 2018. By late October it was leaking gear lube all over the floor. A technician arrived on October 30, said he needed to order parts and would be back in two weeks. On November 15 he arrived, worked on the washer for six hours, then left, telling me he needed other parts and would be back DECEMBER 17. We have been without a clothes washer now for seven weeks. I'm so sorry I bought from Sears.

Getting my bathroom remodeled and repaired through Sears has been a complete nightmare. They were supposed to have done work back in August. It is now December. I had my estimates done between May and June of this year and been paying 2-3 times the minimum amount since May. After they failed to deliver in August it got pushed back to October, then the week after Thanksgiving. This really made me upset since the Monday before Thanksgiving I was promised work to begin a week later and promised to be notified if no one could arrive.

I bought a three way hitch for my truck. I received a charm for a woman's bracelet. NOT EVEN CLOSE. They said I needed to contact the seller myself. I talked to Sears three different times and they refused to help. They only gave me the seller's information and told me to deal with them. They were not responsible. It was their website. The seller emailed me and explained the problem was Sears' mistake. SEARS I CAN'T WAIT TO HEAR YOU ARE GOING OUT OF BUSINESS. Sooner the better. You only got one star because that's the lowest it would go. EVANSVILLE INDIANA THEY CLOSED FOR GOOD. BYE BYE!!!

On 12/4/2018 I purchased a Sharp microwave - a Christmas gift for my mother. On 12/14/2018 I received an email from Sears stating my item has been cancel and refund has been processed which I never authorized. I contacted customer service and was informed this is done by a third party which means nothing to me because I placed my ordered through Sears.com.

I purchased the Essential Home Belmont 2.0 6-drawer chest along with 3 other pieces of furniture on 12/5/18. I received a notification the next day stating that my item would be delivered on 12/7/18. Well, 12/7/18 comes and I receive another email from UPS stating that my package was damaged and that they contacted Sears and the item would be rescheduled for delivery. It's now 12/14/18 and I have no package. I called Sears customer service and spoke to the first representative who said that he could provide a refund. I stated that I did not want a refund, I wanted my item and for them to ship out another one.

Charged me $89 and did nothing! I had a Sears Home Service technician to come diagnose the problem with my dryer. He stated that it was the heating element and that he would order the part to be delivered to my home. When the part did not arrive as scheduled, I called the Sears Home Service number to check on my order. They reviewed my records and said there was nothing ordered for me. She said that she would send another technician out to the house to determine what needed to be ordered. I asked why she could not just contact the original technician and she said that even though they knew who the technician was they could not do that. My only option was to start all over. I am not going to do that. I've already wasted a week on Sears. I won't make this same mistake again.

I brought the Sears warranty along with the repair of a broken fridge. They looked at the broken fridge and ordered the parts to my house. Then a guy showed up and said he could not fix the fridge because he was not allowed and took the parts. It took at least 1 hour plus on the phone to reschedule the appointment. There were a few no shows of the repair person, and this required another 1 to 2 hour phone call each time. Appointments took at least 14 days of wait time. When someone finally showed up, they had to order the parts again.

I contacted Sears for window installation, needed to replace the old one due to noise and cold issue. The salespeople came and convinced me I was getting the top product, custom sized windows. They came with a special capture to take measurements. On installation day they arrived crappy plastic windows that were 1/5" smaller on each side then the frame. There are 1/5" gaps between the wall and the window frame. I have photos of it. The windows would not reach the wall and they could not screw them from the marked holes so they had to secure them from the corners and the nails hardly reached the walls. Window nailed with 4 screw...hardly. I protested but no avail. Trying to cancel the remaining two windows.

My microwave just lost power and stopped working. Seeing as I have already had many issues with this GE product, we purchased the repair warranty through Sears. The technician came on November 16th, said he had just used the last of the parts he needed, but had ordered them and they would arrive in 7-10 days and he would be back to make the repair. Today is December 13th, no parts have come, nor have I received any phone call. So I called the service department, the parts are NOW on backorder. Ridiculous and beyond frustrating. And then they try to sell me more warranties? NO THANK YOU! It's no wonder they are going bankrupt, their customer service is AWFUL!

Bought a tool chest Dec 2. Text status stated delivery today Dec 12. Waited all day with status adding 30 minute increments all day. Called several times, spoke to several people departments overseas to find out the local store should be delivering my item. Guess what? That store permanently closed two weeks ago. So you sold me a item you don’t have. I called back to cancel and get refund told 7-10 days. Asked for confirmation. Told will get an email in 3 days. From reading all other comments I am probably out my $400. The overseas reps don’t really care, they are getting screamed at by many of us. Just telling you anything so you will go away for a few days. Buyer beware, Ho, Ho, Ho I need a bottle rum after this b.s.

It's no wonder this place is closing up shops around the country... They lost the ability to function as a retailer. Ordered a mattress online in November, was told to expect delivery on Dec 7. An automated call on the 6th came in to remind us of the delivery, and gave us a 2-hour time window. The order was never delivered; wasted an entire day waiting for it. I called several hours after it was supposed to have been delivered, and was told that the delivery was canceled, and that I should've received a notice. I did not receive any notice via email or phone. I was told I would be contacted by the "warehouse" - never was contacted.

We've been loyal customers of Sears for over 15 years. We purchased all of our appliances there and have the extended warranty as well. Called 2 days before Thanksgiving for our fridge and they came out the following week to see what was wrong. Parts were ordered and shipped. They gave us an appointment date of December 12 first then called back and said it'd be the 17th so I called back and they said nope we need to move it to the 18th. I'm livid! In what world do other people go a month without a fridge? We will never purchase anything from Sears again and will never recommend anyone there. If it wasn't for the extended warranty I'd of went somewhere else a long time ago! Horrible customer service! When they tried to comfort me they explained they're really busy and appointments are being booked far out. Never again Sears!

NEVER buy online - I placed an order online on November 16th, for a delivery on December 5th. Never was delivered. Called Sears - said would call back in 24 hours. No callback, called again, said they would find out what was wrong and would call back in an hour... Waiting over two. Still NO callback. Now I am just trying to cancel the order and get my money back. I did online to save time - now I have over two hours in phone calls!

We had bought a Kenmore refrigerator and in less than 3 years the compressor stopped working. When we had called they had told us we were past our warranty. We hired someone to come out, paid them $100 for them to be there less than 10 min, told us that Sears should of informed us parts are under its own warranty. When we called they agreed part is covered. We just need to pay another $100 to diagnose something we just paid $100 to diagnose before they can work on it when the previous technician confirmed before transferring us that we only need to pay for labor. So we get to pay them another $100 to tell us what we already know before someone will be sent out 4 weeks later. Merry Christmas Sears!

Never order online. If the item you want is not in store then forget it, because when you order online they'll send you whatever they want (as in wrong item or sizes) then it's hell for you to return it??? And they also charges your card like 3-4 times also!

Kenmore Elite refrigerator- top of the line not cooling or freezing. It's been two weeks and still no service tech to fix. Have called three times to get emergency service with no results. Still have to wait five more days. So sad. I've had two previous warranty services on this fridge.

Horrible. It is under warranty and has been broken for 3 of the last 4 months. Repair people kept ordering the wrong parts or Sears was sending the wrong ones. It was out of use from September 1- November 1. Then it stopped working on November 23. It is December 8th and they came to fix it this morning and it broke again several hours after they left. When I call the Sears repair number, I am connected to the Philippines where they have no record of past work or phone calls. We paid $2,500 for it less than 2 years ago. HORRIBLE CUSTOMER SERVICE and TERRIBLE PRODUCT. It is no wonder the stores have closed. They do not care about their customers. We quit - will never buy from a big box store again. Heading to the local family owned store tomorrow. Out $2,500!!! Heading!!!