Sears Reviews

Sear is the one of the worst company to have issues with. I got their $400 3 year protection agreement on my oven that goes out every year right around Sept or Oct. I paid over 5k for it and it made it 1 year before it started having problems. Well it not working again right around Oct tech came out didn't do much and said we have to order a part here it is January and still haven't gotten the part. I called in on the 14 of Dec and they said they would replace it and I would get email in 7 or 10 business days. I never got anything. I called back today Jan 9 and now their part on its way and they won't replace it.

My Craftsman mower was damaged in a tornado. I ordered parts from the Sears website, which stated IN STOCK, to repair the mower. The hood arrived, but the grill is on back order until at least February 2024. That makes it 4 months. In December 2023 I called customer service to get a status and was told it would arrive by December 20th. I then got a text saying it was on back order again. I called customer service again, who obviously uses English as a second language, who refused to give her country or state or even her employee number, advised me that the grill is on back order AGAIN! She provided a Johnny Carson tap dance attempting to justify the lie that the part would be delivered December 20th. Sears needs to be investigated for fraud. They took my money with no problem, but refuse to give me the parts I ordered.

It absolutely amazes me how the largest retailer in the United States which is now shrunk to a measly 11 stores cannot even get the basics right. I finally finally have received the appliances I purchased a month and a half ago. After eight cancellations. Two no-shows. A series of attempts to contact someone from the company which they make very difficult. Even getting a hold of somebody at the store level requires leaving a voicemail or in this case multiple voicemails to get a phone call back. The store associates are obviously trying very hard and there's a lot of people here working very hard to accomplish very little.

I wanted to give-ve rating, Sears is not even worth 1 star. I ordered a toy for My Son's birthday- and when placing the order, the expected delivery date was Dec 5th 2023. However- till date I have not received the item. When I contacted their customer service on Dec 6th, they asked me to wait till Dec 8th and told someone would email me with a update. When I did not hear anything, I again contacted them on 8th, and they first did not acknowledge that I ever contacted them- and asked to wait till Dec 11th for a update. Again today, they are asking me to wait till Dec 13th. Their customer service is incompetent, rude, telling lies and dishonest.

When my oven needed repair the repairman talked me into signing up for a Sears Home Warranty policy. Never should have done it. For six months I paid $50 a month, but never used it. My refrigerator went out today and before I could get any information on how Sears Home Warranty would handle the repair of the refrigerator, I was charged $100. Nothing came after. I again contacted Sears Home Warranty and asked when I might get a repairman over and who. It turns out they had NO repairman for my area and were contacting the manufacturer of the refrigerator. I wound up doing that myself, discovered my refrigerator's compressor (which was the problem) was covered under warranty and all I needed to do was contact a local repair and pay for labor, which I did.

Do not get a Sears Home warranty for any purchase. Better yet, don't buy anything from them. I called for a repair. Needed a part replacement for a stove. They charged me for the part and repair, part was suppose to be sent in 7 days. It never arrived, they couldn't say when it will arrive. When asked if they had any in stock; they couldn't answer and just said they would call when it shipped. I canceled everything after a wait and wanted a refund. They said refund would be sent in 7-14 days. It has been 3 months now. Numerous calls to them; I get the same answer in 7-14 days. After each call they ask me to buy a home warranty for my appliances. Where is my $500?

I bought the Sears PROTECT WARRANTY, So I had a technician come out to do a HVAC tune-up & clean the unit/coil. He only scraped some dirt off the coils and left it all along the bottom of unit, coil area. That will just go back into the coils & stop it up. Ridiculous. Poor job. He told me that he usually has coil cleaner spray, but he was out. I looked in there after he left & it was dirtier than before he came.

After what N&P has been thru and after me trying to help- Sears can go to hell- their gas stove went out July 9, 2023. Pop had a plan to cover parts and services for the stove. He was told that the part was not available and they would be getting a stove- that was July August Sept- every time he called they would say wait for the e-mail, wait for the e-mail. I finally step in to TRY to help. I call a the minimum of 6 times with NOT ONE person knowing anything. I even had the number they gave Pop to refer to. The last person I spoke to gave me ‘headquarters’ phone number- it has been disconnected!!!! We were all kinda worried about our Thanksgiving meal. To this day Oct 30, there has been no e-mail and no response from any person at Sears. N&P went out and bought a new stove 2 days ago. Go to HELL Sears, go to hell!!!

Sears home service seems to be running a scam of service fees and no service. See below for actual details. The WORST customer services ever. Sears has redefined what bad customer services is. Here below is an account of the incident: 1) About 3 weeks ago our fridge stops working. 2) I schedule a service. 3) I get a service window from 8AM to 5PM. The tech shows up 4:45PM and tells me he has not enough time. 4) Charges me $99 for the service and schedules me for another day. 5) I get another service window from 8AM to 5PM. 6) They want to charge me another service fee for $99.00. Sears has become a scam artist. I tried to text them on messenger. They replied that I must pay or go through home warranty. Great job sears in taking what once was a great company to be the most pathetic shell of what once was. There is no one to talk to.

I called few months ago regarding my stand alone freezer warranty. The representative told me that it’s out of protection and how he can offer me another warranty- $60 a month and I can cancel it at any time. Back and forth, he sold me on the warranty. 3 months later, I call in because I have an issue with my stand alone freezer, I was told that it’s not covered because it’s a stand alone freezer. I called at least 5- 6 times and every time I try to escalate it, they would hang up on me. Every single time I called, once they find out I have an issue, they would hang up. I will provide you with my phone bill with the amount of calls I made to Sears and the duration of the calls.

On Sept. 5, 2023 a technician came out to look at my washing machine. It was determined that it was the lid switch which is no longer being manufactured. He did not fill out or leave paperwork detailing what the problem was. My home warranty plan needs something in writing. I have been calling Sears. Getting hung up on when trying to explain what I need. I can't afford to buy a machine so my 73-year-old self is lugging clothes to the laundromat. I told him that I needed something in writing because he was too lazy to walk to the truck to get the paperwork. I'm stuck. His response was to just give them the model #. I will never use this repair place again!

Beware - they will not give you a refund if you cancel an order before it has been fulfilled. First I want to say that I have used Sears Home Services for several appliance repairs over the years and I have been very happy with their service. The technicians were knowledgeable, and professional, and quickly repaired my appliances for a reasonable price. But a few months ago my dryer needed to be repaired and it required parts to be ordered. I had to prepay for the parts and the installation service, which I was fine with. But a few days after I placed the order and prepaid, I received a notice that the parts were on backorder and there was no estimated delivery date. So I decided to buy a new dryer, because the one I had was fairly old, and I canceled my parts and service order.

Order #** for security cam placed in Aug 2023 was late so I checked the tracking number- it didn't work, I called the three telephone numbers and none actually worked for the purchase, the link in the order for help didn't work, I emailed several times and never got a reply. I reported the problem to the credit card company and Sears sent me an email today saying that I returned the order (yes, the order that I never got). Nothing about this transaction seems honest- nothing. Be sure to contact your credit card company at the hint of fraud with details.

I purchased a major appliance from Sears assuming I would receive continuing customer service and support as needed. This proved to be a huge mistake - Sears provided absolutely no assistance when I encountered issues getting a defective product repaired under warranty. When the manufacturer refused to fully cover warranty repairs as required by law, Sears completely abandoned me as a customer. They claimed no responsibility whatsoever, stating the manufacturer was solely accountable for the warranty coverage on an item THEY sold me. However, under consumer protection laws, Sears has a clear duty to ensure their customers receive the expected warranty coverage on products purchased at their stores.

I had a technician come out to diagnose my refrigerator. Unfortunately, he didn't have the necessary parts on hand, so we had to order them. Once we got the parts, they didn't resolve the issue. We rescheduled for another visit, but it took 10 days for them to return. A few days prior to their return, I had called to request that a technician contact me to ensure they understood the problem and to be prepared for the visit. It took me at least 45 minutes on the phone to finally reach a live person, and that was only after intentionally contacting the wrong department and getting transferred. The person I spoke to assured me that notes were made and that they would call.

Should be "zero" stars option to choose instead of just 1-5. Requested AC service, appointment scheduled and confirmed via text. No call and no show from Sears or technician. Very difficult to call Sears and was put on hold for a long time, transferred multiple times, call dropped. Customer service didn't help and using condescending verbiage as if the customer is an idiot. It is expensive home warranty with terrible service. Stay away.

My heater is not working on my HVAC system, so I called my home warranty company to make a claim. They assigned Sears HVAC to my claim, and an appointment was made for the next day. It was between 8am-5pm. I called several numbers to try and contact a customer service representative to get a COI, unfortunately I couldn’t reach anyone. The day of the appointment, I spent the whole day at home waiting for the rep, tracking him on the link emailed to me. By 3pm, I received an email from Sears canceling my appointment. I feel this is very unprofessional and terrible customer service. I called my home warranty to get another company, I will never have Sears over my house.

I hired Sears to repair my microwave. They did a diagnostic but didn't have the part on hand. After receiving the part, I tried dozens of times in every possible way to contact them to come back and complete the repair. After 2 months I finally got escalated to a department who approved a refund. Another month later I'm still waiting so I disputed in my credit card. Now they are rescinding the refund offer and I'm having to pay another company to complete the repair.

In August of 2018 I went to the local Sears Outlet and ordered several appliances due to a fire in my home. I also agreed to the protection plan for the appliances. A week later, before the appliances were delivered, I canceled the order for a range hood. I was told that the price of the range hood and the associated protection plan would be refunded to my Sears account.

To make a long story short they sent an appliance repair guy out to inspect my refrigerator and after reviewing a hidden camera video I had taken the guy never even inspected my refrigerator. Sears promised me a refund of my $99. I waited just over the 2 weeks they said a refund would take to process. I was promised a refund a 2nd time. I waited and still received no refund. Apparently they just lie to you and hope you go away. This isn't just unethical, it's illegal. Worst experience I've ever had with a company. Months later I've spent countless hours trying to resolve this but the higher ups aren't even interested in reviewing video of the repair guy not doing anything. They don't have any integrity. They even gave me phone #'s to call that have been disconnected. They are liars, thieves and scammers.

I ordered a stove from Sears marketplace and it was the worst nightmare because they didn't include a power cord then wants the customer to play tennis with the shipping company Appliances Connect who was another terrible nightmare. They both blamed it on another for my missing cord and refused to provide installation for a confusing product. I would not advise for your mental health!!

HORRIBLE!!! They booked me in between 8 am - 5 pm but never showed up, checked the link and it changed to 6:22p. Still never showed. No alerts, no updates no calls. Called and rebooked again -- the same thing happened -- no call no show... I will be reporting them to Consumer Affairs and the Better Business Bureau. And.. customer service is nonexistent... Can't get hold of a live person unless you want to book a new appointment for the first time. I had to stay home from work and I lost $260.00 -- Are they going to pay that back?

I scheduled a washer and dryer cleaning for today. The tech arrived, lucky me. He stated that he cleaned the washer and "checked" the dryer. When I asked him about cleaning the dryer vent, he stated that he was not allowed to touch the vent. That is the ONLY thing I needed done with the dryer. He stated he "looked at the filter" and turned the dryer on to ensure it ran properly. I can both LOOK at my filter and turn my dryer on by myself. I do not need to pay someone to do that. So I paid for absolutely nothing for the dryer despite the on-line advertisement stating "A thorough cleaning of the inside of the dryer and exhaust vents And much more".

I have purchased a master protection agreement on my treadmill for over 25 years. Power treadmill model 831297272 purchased 11/15/1994. It allows for annual checkup/tune up. Current policy expired March 1, 2023. I called weeks prior to schedule service and was told no service in my neighborhood any longer. I could hire a third party, pay the service call and Sears would reimburse me $80.00. Not acceptable, so I asked for refund $138.95 and was denied. I’m out my $$ and will never do business with Sears again. They are crooks and liars.

I purchased a drain auger on Feb 24 for $84 and some change. Arrival date was March 9. Today is the 10th, and no product. I emailed them to ask for an update, and within a few hours I received an email that my order has been returned and I am being refunded $71. I NEVER asked for a refund or to return the product. I NEED it and have been waiting for it. I would have been willing to wait a few extra days if needed, but that option was never given to me. I tried calling, but if it was an online order it just tells you to speak to a live agent and hangs up on you. I tried speaking to a live agent. Said wait time was less than 1 minute. I sat waiting for over 15 minutes and nobody came on. I tried leaving a review on their site, but since it was a 1 star review, it wouldn't allow me to submit it. I just want to know why my order was canceled and why I am being charged the $14 shipping for an order I never received or returned???

I purchased a Service Protection Agreement in Lubbock, Texas only to find out Sears has no technicians in this area to service the agreement! So, in short they sold me what they could not honor!!! I've tried to get them to explain why they have no technicians here and why they still sell agreements in this area and I only get transferred from one department to another. I will never again trust Sears. I did get a pro-rated refund even though they never service and would not have been able to service my water heater anyway. It is a scam.

Decades ago, I used to be Sears Avid customer. However, through the years, the company went to awfulness - as did Service Merchandise (If you are old enough to remember). Two very BADLY failing companies (Sears and K-Mart) realized that since they cannot compete with MUCH better companies, they joined forces, but the executive team was NOTHING but bad, greedy and incompetent people of many years. This under skilled top executive led the joint company to further failure. Like Robert (Bob) Louis Nardelli (another failure in the MEGA business world), who took Home Depot backward for 7-8 years. As soon as Nardelli was let go (of course with an outcried servant package for taking the company downward), Home Depot became alive/vibrant again. Nardelli's longest running job as an executive was Home Depot, he took other companies down too. He would be a great leader for sears, capable of closing Sears doors for good, so that no more consumers would suffer. And on the COMPLTELY OPPOSITE SIDE is Jamie Dimon of JP Morgan Chase.

I paid for a two-year Sears protection agreement for a refrigerator. Called for service and was given a date of almost a month away of November 23, 2022. Note that date is the day before Thanksgiving. Obviously, I couldn't wait for that long. Cancelled the service and had to buy a new refrigerator. Called today to cancel the protection agreement with one year left and was told that my credit card would be credited one cent! Yes, that is not a typo. One cent! I said many things and then said don't even bother. The response was "Too late. You told me to cancel and I did. You will see your one cent in 3 to 5 business days." The refund on the agreement is not the point. A one-month service turnaround is a joke.

On October 8, 2022 I placed an order online at Sears for a 5 pc outdoor bar set. Had a delivery date for 10/18. On 10/15 I got a call saying item has not been received from manufacturer yet and to reschedule. New date of 10/29. On 10/28 I got another call saying they did not get item and to reschedule again. New date of 11/12. Somewhere in between I got an email saying the item was delivered! After many many phone calls, on 11/7 they realized it was mistakenly put in system as delivered. Now I had to wait 7 more days for system to correct itself before a new delivery date can be made. I was ASSURED item was in the warehouse at that time. On 11/16 I received another email saying they refunded my money because item is not in stock! 6 weeks of getting the complete run around of extremely poor customer service.

We have purchased multiple appliances in the past 40 years from Sears and protected them with their Sears Protection Agreement. During the past year (2022), we have called for repairs on 2 appliances and been unsuccessful getting service, as since the changes in the company, it appears the Protection Agreement has a different set of rules for use. These rules are designed to not give us the service we need on the appliances. The phone techs are non-English speaking, following a strict script of what to say. Our money for the agreement is wasted. Do not put anything on a Sears protection agreement. The cost is more expensive and you will not get the service. It's a game to be played and you, the consumer, will lose.

Unable to get my Sears installed HVAC repaired. Service Repair Technician refers me to Home Improvement and Home Improvement refers me back to Service Repair. I tried calling and I am transferred back and forth between departments. Terrible company and service.

BUYER BEWARE!!!! THESE PEOPLE ARE SCAMMERS. Sears referred us to a business associated with them to install a new garage door. I live in the Bergen County NJ area, the company is called Sears Garage Door Installation and Repair, phone number is 973 414 9800. The company is ran by a man named Saul. Firstly, when they came to install the garage, they installed the garage door a few inches lower, and our car is no longer to able to fit in our garage!

I am currently on my 8th appointment with Sears Home Service to repair my $4500 stove. After the first visit, I paid $800 for the needed parts and labor to repair the stove. From there it has been a nightmare. Appointments are automatically scheduled - you can not talk to a live person. The one time I did talk to a person, they transferred me to their automated system. They schedule appointments and don't show up - no reason. So far I've taken 3 days off work waiting for them to show up and no one shows up. No reason, nothing.

I purchased a freezer from American Freight along with a master protection warranty in Jan 2021. The freezer went out on Oct 1 of 2021. Several (6 plus) service repairs later I finally, on June 14th 2022 had a repair man deem it unrepairable and it is to be replaced according to the warranty. Case filed and case number created on June 21, 2022. I've now been waiting for the product replacement to be approved and July 18th I have received nothing. Every call I get another person telling me another story.

We had our HVAC unit installed in 2011 with Sears and it was followed up with a "Whole Home Warranty" with Sears. Throughout the years we called them to do maintenance and clean up on the HVAC unit. In 2022 I requested service regarding insufficient cooling in the residence. Sears dispatched the service technician upon diagnosing the HVAC unit. It was determined the evaporator coil was dirty. I suggested could the technician clean the coil and he responded "It needed to be replaced". The technician stated since we had it installed back in 2011 with Sears that it was time to have it replaced. I told him we had the best Extended Warranty with Sears as you can see in the attachments below that I am paying $69.99 every month since 2011 and the tech told me he would place the order for the coil.

I have been dealing with this company for a year now, service is horrible. The wait time is unbelievable once they answer you’re being transferred. They change the appointment times the same day they’re supposed to show up. They have been to my home 5 days n a row for the same problem. I need to speak with someone in corporate. They makes sure they take their money out on time. Don’t get this home warranty company.

Purchased some clothes from TheMogan, who is part of Sears.com. Had problem after problem with the order, and Sears took ZERO responsibility for any of it. Couldn't get in touch with TheMogan, spent COUNTLESS hours doing live chat with Sears, calling Sears, doing live chat with Sears, calling Sears, etc and they promised me that TheMogan would get my messages/that they would relay the messages to TheMogan. Had to get my bank involved to get anything done with this. WASTE of time, WASTE of money. NEVER AGAIN will I order from Sears.com. This has been a NIGHTMARE.

I ordered a microwave and oven combo appliance from them 10 months back. Its took so long for that to keep in stock (I assume due to supply chain issue). When it became available, they were not able to find an installer (even after charging me full amount at the time of order). After waiting for multiple weeks, we asked for our order to be converted to a delivery. Instead of working with us, they cancelled it without even informing us.

I would give it a 0 if I could. I had an appliance repair for my mother scheduled. They gave me incorrect information. One of the times I actually somehow got a person the guy said he'd expedite a review. I never got a response. I did one more time get a real person and she told me that the amount was written off and for me to write to searscares@searshc.com. I did with no response. I subsequently got another bill. I again wrote to searscares and to searsnschelp again with no response. I have tried calling corporate headquarters (routes into the same automated telephone system), customer support, tried chat, and to the company on the bill which also routes to an automated system. I have no way to resolve this. It has been going on since March 30.

Absolutely awful company. We have a 5 year warranty on our washing machine,that was purchased a few years ago. When we finally needed to use the warranty that we purchased the following happened: March 2. Came and diagnosed washer with oil leak underneath (washer still useable) March 13. Came with new part but realized he needed to take middle part out and could not get it out so told me he is going to order the middle part. (Washer still worked) March 22 came with middle part, broke out the middle piece and could not get bolt off. Then told me he was going to put in for a new washer (washer don't work now cause he busted out the middle piece). Called sears and they said they will send me a voucher for 50$ for laundromat!! (Never seen it to this day.) So called March 23 to see status and told me that I have to wait 48 hours to hear from them.

I purchased a hot water heater from Sears 3 yrs ago because I mistakenly thought they were reliable when it came to repairing their products. It started leaking small amounts of water so I called for a repair. 5 days for them to get someone to my home. In the meantime the leak is getting worse. On the day of repair no one showed up and no one called to tell me they weren't coming. Finally reached someone via chat who minimized the no show, attempted to placate me with an appointment for 2 more days and tried to avoid founding the amount of the repair I had already paid. Not to mention they never told me to turn the heater off so for 5 days the heater is burning up all the propane trying to heat a continuously filling heater. Thus costing me more money. This is not the sears I remember and I will definitely not be buying anything from them again.

UPDATED 03/23/2022: If you want to waste your time on hold for several hours then Sears is champion for moving you from department to department when each time you are put on hold for another hour despite assurances that you will be directly connected. Apart from struggling to understand the foreign customer support representatives I would rate Sears "NO STARS" if I could. Incompetent organization with no understand what Customer Support is meant to be - STAY AWAY FROM SEARS!! BTW I eventually gave up after two days trying to get them to undo their mistake and been on the phone on hold for a combined 8 hrs. YES 8 "EFN" hrs! In the end I cancelled and took a $ loss instead of going through the pain of another hold marathon with them.

In 2010, we purchased an LG refrigerator from Sears--that was our first mistake. It has been nothing but trouble. The icemaker freezes up repeatedly. After the first time of needing repair, we purchased a Master Protection Agreement. While it always took a while to get a repair person for service, it would be fixed. 18 months ago, the compressor went out. While it took a while, the compressor was replaced.

The only phone number anyone answers is on the back of my credit card and they can’t help you with Sears.com problems. Maybe some people can reach Chat, but not me. Their website is a mess, too. No record of my purchase 3 weeks ago? Well, they certainly don’t have to give me any points that way. Just awful.

Sears Master Protection Agreement isn't what it use to be ... today, (February, 2022), I'll say it absolutely sucks! I've been a Sears girl since my mid-20's; I'm 67 years old. I have paid thousands of dollars for Sears Protection Plans over the years and may have requested service a handful of times. I needed Sears Services in mid-2021; took 6 months to resolve. I again needed Sears Services in the beginning of December, 2021 ... it is now February, 2022, still waiting.

I placed an order for an over-the-stove microwave and installation on October 22, 2021. At the time, I received a notification that I would be contacted within 2 business days to schedule the installation. Subsequently, I received a notification that there would be a delay, and that my order would be arriving after November 13. I contacted Sears Customer Service after Thanksgiving, having received no update, and was told that the product had not arrived at the warehouse, and was delayed. A subsequent call on December 13 gave me only the same declaration that it had not arrived at the warehouse. Calling on December 28th, I was told that it had arrived at the warehouse, and that I would be contacted within two business days to schedule delivery and installation.

Paid the extra money for a Sears Kenmore water heater with 12 year warranty. Water heater quit working after only 7 years. Certified appliance repairman tested and found thermostat defective. He and I both called Sears Warranty Department for warrantied replacement thermostat. They said replacement would only be issued if I paid $99 for a sears repairman to first "diagnose" the same problem and then give an estimate to have a "Sears" repairman make another service call and the labor totally at my expense. The warranty doesn't mention anywhere that a Sears repairman has to make two service calls for the warranty to be utilized or that only parts and not labor are covered nor was any of that disclosed at time of purchase.

I bought a new refrigerator from them about three years ago and already have trouble with a fan that is loud. I cannot use local repair people because it was made by Dae Wu and Sears has the parts bottled up so they cannot purchase the parts. I must use their repair person for $99 for a visit and an estimate of $375 for the repair. The local Sears tells me that the name of Kenmore means nothing anymore and their warranty system which costs $50 per month is a terrible buy. They also inform me that the average life of my $3000 refrigerator may last from 3 to 5 years-so much for quality and a repair ripoff.

First, their inept technician misdiagnosed our oven’s problem. Later, the 3rd of 3 parts we needed and which had been back-ordered was cancelled, making the repair impossible. We’ve tried to return the first 2 parts for a refund 6 times! Each time we speak to the Sears Repair Dept (a.k.a. Transformco), they tell us they’ll send us the return shipping labels, but they never send them. And they won’t allow you to speak with a supervisor- it’s maddening! Until we can return these useless parts, our refund is basically being held hostage. This began in 7/2021 and it’s now 1/2022. This is, by far, the worst customer service experience we have ever encountered. Beware, anyone considering using Sears Repair.

Sears has abused and mistreated my 2 elderly aunts, 80 and 89 years old, to their heart's content. They make it virtually impossible for them to get through via phone, so I do it for them. They are disrespectful, they DO NOT honor the extended warranties, and lie. They lie! My aunt's fridge broke down, they lost all their food. One person told me that because they have extended warranty, they would get reimbursed for their food. The next person said they would not and basically, too bad, so sad. Shame on them. Shame on them for abusing the elderly, for lying, for being crooks.

Truly ZERO STARS!! Based on Sear's reputation (clearly a thing of the past!),I opted to have their home services come out to replace an old range hood with a new one. I was pre-charged $209.99 for the work and told installation would happen within the week. That was two weeks ago today! Every time I try to call or chat, they tell me my phone number isn't in the system... Yet it's on the receipt they emailed me! I did reach someone on the 20th who finally told me that she could see the receipt, but that they hadn't found anyone to do the work yet and to give them two more days. Still waiting...

Sears has outsourced all the phone answering and service scheduling for their Repair/Warranty program. It is a horrendous runaround and time consuming experience to get an appointment for repair as the answering and repair service is outsourced to both large corporate and local repair companies which from my experience are understaffed and not sufficiently trained.

I bought a Kenmore refrigerator, 1500/2500 and still in warranty (expires Sept 2022). In the last (almost) year the technician has been checking and fixing the fridge 3 times. In this third time the problem is with the compressor and some hose. When the parts arrived I called and was assigned an appointment for the repair, that was on November 6, 2021. Since then I been rescheduled and confirmed several times: November 8, November 11, November 16, November 27, November 29, November 30, December 6, December 7. Now the 9th reschedule is December 9!!! With my experience, I would not recommend anyone purchase anything or the extend warranty from SEARS!!!!

I had a very poor experience with Sears Home Services. I didn't even want to give them one star.

Clearly Sears has sold thousands if not more of ps5 and Xbox consoles. Then they help the scalpers sell it on their marketplace. I'm sure it's more than just consoles. These scumbags have taken major advantage of the American consumer, and during a pandemic, disgusting.

Back Story: On November 8th 2021 our 5 yr old Whirlpool dishwasher, while in wash cycle, went SNAP CRACKLE and then acrid smelling smoke started pouring out like two large cumulonimbus clouds. On November 8th we ordered a Samsung dishwasher from Sears online, which stated that someone would be in touch within 48 business hours to arrange the delivery/install/haul-away. On November 10th followed up and was asked for my address so they could place a “request for an installer” into the computer. On November 11th contacted them and was told the request is active and someone would contact me within 24-48 business hours to schedule.

Re: Order #**. On Nov 3, 2021, I placed an online order for GE GSD2100VWWW 24" built-in dishwasher to be picked up in Elko, NV on Nov 22, 2021. Later that day, I found the same price point for a dishwasher locally and canceled my order. I'd already been charged and the agent I spoke with told me it would take 5-10 business days for the order to be canceled and another 5-10 days before my money would be returned. (It should NEVER take that long for the return of funds. If you can take it out immediately, you can return it in a timely manner.) He said to look for an email CONFIRMING CANCELLATION.

We had no problem with delivery delay of our refrigerator because we knew about shipping problems after covid. However, the communication from Sears is woefully inadequate. Delivery was delayed three times, each time a week. Apparently they only deliver on Wednesday. Each time it was delayed the emails were the morning of the delivery. We would arrange to be home (they don’t announce your window night before as promised).

I made my first report of having issues with my refrigerator since July 2021. I understand that we are under a Global Pandemic and things will take time but 5 months later (November) and still without a solution is the worst experience I have ever have with any company! If this is what Sears call Customer Service I worry for the future of this company and apparently more that the managers and owners that not once made a single call to follow up on the issue. I had technicians visits more than 5 times, different technicians each time. Every time it was something new. They were passing on the hot potato since they couldn't find a solution and were retuctant to just change the whole refrigerator.

Had my third repair cancellation today. The Sears tech lied and said I wasn't home--I was sitting in full view of the driveway the entire time. Again. The second cancellation was because a tech was ill, but the other two, the tech failed to show, and added insult to injury by saying I wasn't home. Customer Service keeps telling me I must reschedule, they can't help, and that they will pass my complaint on to management. MapQuest and Google Maps can find my house, but Sears can't? I gave them two phone numbers, my email, and detailed information with landmarks in addition to my address. No accountability, no consideration of how badly I have been treated already.

I had a warranty with Sears for all of my appliances. I called to have my oven fixed. It was not turning on. They charged $75 to send someone out to assess the problem. He did not work on Viking ovens, and I had taken my oven door off to clean it. Waited for him to send a report back to Sears so they could send someone else. I had to call his company and ask them to please send the report in 3 times. Finally after a few weeks I called Sears back and they said they cannot send me another person because my oven door was off and since it was tampered with. One thing had nothing to do with the other. I cancelled my warranty.

Always growing up my dad swore on Craftsman products because of the workmanship and warranty. Recently I had a tool break, I do not live anywhere near a store as they closed in my area. It has taken me almost two months of getting pushed off to someone else and other departments, etc. I still have not resolved my warranty or spoke to anyone that can assist. I have over 19 E-mails and no reply except for 6 and that was telling me to call, when I call they tell me to send a email, it's like a vicious circle. I will never purchase Craftman again, they really went downhill!

I purchased a new Kenmore fridge from Sears in April 2021. The fridge started leaking like a sprinkler. I noticed the leak on July 5, 2021. Sears' third-party vendor came out on July 8th. I advised Sears immediately after noticing the leak. That was their version of being expedited. My hardwood floors on my main level, ruined, my base cabinets, ruined, my water bill increased due to a non-stop rapid leak for four days. It leaked all day on the 5th until mid afternoon when the vendor arrived. I asked for a full refund and Sears Customer Solution Team declined my request and stated we can exchange it.

Do not purchase anything from Sears. Our fridge stopped working in one year and 10 days. We purchased a protection agreement and thought that was a good thing. Do not waste your money. As of today, we have been told that the service agreement states that Sears has up to 6 months to obtain parts which to date have not all arrived. Therefore, we have not had a working refrigerator since 7/12/21. I am writing this review on 9/20/21. THIS IS UNACCEPTABLE. BUYER BEWARE!!!

Purchased a refrigerator twice. 1st time the delivery men refused to bring it up my stairs. 2nd time, delivery was a no show. I've been waiting for my refund for 4 weeks and counting. Horrible service.

I had scheduled a replacement of my Kenmore Refrigerator compressor after owning it for just 2.5 years (Was told by third party appliance repair company that is quite common with Kenmore). The day of the repair, they called saying they had to cancel because a technician is not available and scheduled for three weeks later. So three more weeks with out a refrigerator and all their response was, "Sorry". A third party could replace it within days... but would cost nearly as much as the refrigerator. We only have one refrigerator so not good. I will never buy from Sears, or a Kenmore product again.

Don't trust their delivery dates. Ordered a freezer from their site because it said it would be shipped to my store on August 5. They now tell me it will be Sept 9. I would NOT have ordered it from here if I had known that. The only reason I ordered it was because of the delivery date. LIARS.

I use Sears Part Direct to get parts for my Kenmore refrigerator and washer/dryer. The last time I had a technician come out and install a refrigerator part, he came fast, assembled the part, left a note, and left. I love Sears part direct and even though the physical location on 79th South Chicago avenue is closed for about 9 years now, they are always available when you call and email online. This site helped me choose the parts I needed and gives you great detail according to appliance. Check the link here they have great discounts coming up: **

ABSOLUTELY TERRIBLE!!! Do not use! The technician came out on June 16th and diagnosed that our washing machine needed a new door boot seal because the water leaked out of the front door when running a cycle. Please note, I wrote that the machine needed a new door boot seal under the “Your Special Instructions:” section when I made the initial appointment – why someone needed to come out and confirm I’ll assume is to ensure we were correct in our diagnosis - and we were. Once the machine was diagnosed, we were told the new part would be mailed to us within a few days and we set up a follow-up visit for the installation for June 29th. However, no part has been received to fix the leaking washing machine (the status page continued to read BACKORDERED due to COVID) and the machine still leaks.

We were talked into this by a tech who said we needed a service which we didn’t. We tried for another appliance; there were hidden charges and poor customer service. Cost $120 to get out of contract.

I purchased a Costway portable ice maker from Sears online store. After receiving it and installing it, it quit working on the 32 day. I tried emailing & calling the Sears service, no luck getting in touch with them. The phone was always busy. Their return policy, after installation, is only 30 days. Not only buying a piece of junk I cannot contact Sears for help. Their website is a big runaround with no end. Costway's service is about the same. No more purchases from Sears for me.

For 6 months I've tried to get a replacement refrigerator. Sears has sent over 10 technicians during COVID, and my refrigerator hasn't worked in 6 months. They didn't care that I have a newborn and elderly people in the home. Sears Warranty Department trains their representatives to blatantly lie to customers and to keep scheduling useless repair appointment. They offer a check for a college refrigerator that they never sent. I've had the same representatives lie and lie and lie. Sears is the worse store to purchase any appliances for. Sears clothing sales has already plummeted now their appliances are garbage!

TERRIBLE Customer Service. Ordered a refrigerator online and it was delivered promptly, but damaged. Called to have a new one sent out and had to place a new order (so now charged twice). Second one came out more damaged than the first - so it was refused at delivery. It has been 2 months of hours on hold with customer service, bogus claims of resolution, tales of the computer systems being down, supervisors not being available, and many emails of "we need 5 more days to research this". I still have a dented fridge, 2 charges on my card, many red flags indicating fraud, and a resolve to NEVER buy anything from Sears again!

Purchased a Sears Kenmore Elite Over the Range Convection Microwave 8/2018 for $476.00. Warranty states the Magenetron is warranted for 5 years. The magnetron failed. Called Sears. The part will be furnished at no cost, however a Sears technician must make a house call at a cost of $250.00 to bench test the appliance. If additional labor is incurred it is billed separately. To speak to a technical representative they charge $37.00. The oven light works, the fan works the oven shorts out. What is really shorted out is Sears. I can replace the microwave for $300.00? When I replace the product you can bet it will not be Sears!

Have been shuffled around by 21 people and no one has had the knowledge or know what to do with my situation. It is unbelievable! I am with a home warranty company. They contacted Sears and sent them to fix my washing machine. Michael came out, piddled a little with our washer and ordered parts. He left after hanging around my house, on his phone for one hour. He could have left after 15 min. The parts came, Michael came back, wrong parts. Had to order other parts. Was supposed to come back and never showed. I called my home warranty company and asked them to offer the job to another company. They told me they typically do not do this but after hearing my story they sent another company. They came in, laughed at the parts Michael ordered and I quote, "If he bothered to look inside, he would have seen these parts are incorrect."

I have a Master Protection Agreement with Sears. I have been calling them for more than a week to get service on my garage door opener. Each time I call they say their computers are down. I do not understand how they can do business if their computers are down for more than a week. DO NOT PURCHASE A SEARS PROTECTION AGREEMENT.

We purchased a Kenmore over-the-range microwave. It didn't last 3 years before it kept shorting out, after it was out of warranty. It was repaired once (a blown fuse) but then a few weeks later, shorted out again. It would be nearly $700 to repair it. So, we bought another brand at another store, but that didn't fit. So, went back to Sears.com to get a new version of the previous one. Bought on a Tuesday, was promised delivery/installation on a Thursday, that day came and went with no call and no delivery/install, and when I called, they said it would be at least two business days before they could call with a new estimated delivery date. It's no wonder this pathetic outfit is going out of business. Customer Service is outsourced to India, with no option to reach a U.S. supervisor or escalate the horrible service. AVOID!

Called SEARS Home Services to repair a riding mower last fall. Came and did not have the part and ordered it. Came back in December (after mowing season) and fixed. $139. It was for a new blade. First mow was April. Blade deck had not been leveled correctly after replacing the blade so couldn’t use. Warranty was for 90 days so they would not come back to fix without charging. They did not check if before leaving in December. Came back and fixed at a charge of $315. For something they did wrong the first time. What a rip-off!!!!

I needed to buy shoes and thought, much to my disappointment, that I could purchase online with Sears. No - they are third party vendors and you are not dealing with Sears, you are dealing with outside vendors and Sears is NO help when you have an issue. 2 pair were lost in transit - they said I would get a credit, but I never did. 2 pair did not fit properly - they said I could return them, but I had to wait for the third party to get back to me. They did and they told me I had to pay for shipping. Why bother. After I pay for shipping, package it, stand in line to get it shipped, I've spent more money than the product was worth.

I contacted Sears to repair my microwave oven in Jan. A technician was sent on Jan. 18. I was told that a part needed to be ordered for the repair. After a month had passed and several calls to inquire about the status of the parts, I was told that the part never came in. Because I had purchased a warranty, I was told that I could get a replacement over-the-range microwave oven because mine couldn't be repaired. I made several calls to inquire about when a replacement would be delivered.

I have a Master Protection Agreement and called Sears on 2/28/2021 to have them repair my dryer. I had a technician out later that week, who informed me that it would need to be replaced, he told me that I should receive a call within three business days. After a week of no response, I called customer service who informed me that the "technician" did not close the order, and that they would close it for me. A week after that call, I called again, and this time they stated that it wasn't closed (the first person lied to me) and I would need to contact their other department to have them correct it. After calling the number they gave me, I was placed on hold for over two hours, before being hung up on. I went on to contact them seven more times, with the same response (on hold for two hours, hung up on.) I have been waiting almost a month to get a new dryer. I need Sears to follow through with their Protection Agreement, and replace my broken dryer.

I find myself in quandary with an electronic gift card from Sears.com. I ordered it early this morning and it says it will be delivered within an hour: I waited and waited, there was no gift card in my email. It was about 5:10 am that I gave up on that electronic gift card. I bought it for myself the supplement the charge on my sears credit card. I needed to buy a stove for my mother she is 90 years old and recovering from covid, and her stove went out. Sears has a stove the she wanted for 566.00. It was on sale from 699.00.

I have been a Sears Home Warranty customer for 4 years, paying $890/year. My refrigerator stopped working on 6 Jan and it is now 19 March and they still have not fixed it. Three separate times they sent technicians to fix it. Each time I had to take the whole day off waiting for them to arrive. Each of them, after looking at my fridge for about 30 minutes, then said they had to order parts and would return when the parts arrived. After the parts arrived (and I had to take the day off again) they each worked on it all day, and then said they needed to order more parts. It has been 2 months and 13 days, and counting, with no refrigerator. I am ending my contract with them and I hope you avoid them like the plague as well.

I ordered a water and dryer online at Sears. Scheduled delivery and received an email the next day that my order was ready and I would receive a call the day before to remind me and advise the delivery window. The Friday before I received a call that they needed to reschedule for two weeks out the original delivery date with no explanation as to why. I call customer service and they tell me it isn’t in the warehouse. They advised they would send me an email with equivalent sets that are in the warehouse I could choose from instead. They did not send me the email.

All of the negative reviews are correct. DO NOT ORDER FROM SEARS. It is not the same company since they started liquidating everything and uses third parties for customer service & delivery. I ordered from Sears back in 2016 and everything was perfect. I ordered again Feb. 2nd, 2021 and everything was the complete opposite. Promised delivery dates or the word they LOVE to use is "Guarantee". I guarantee delivery on this new scheduled 5th delivery date. *Insert eye roll here*. A couple of my favorite excuses for not showing up for delivery were the following: "The load was too heavy for the truck," "We haven't received the merchandise from the manufacturer," "Covid," "The system jammed and had your account in a frozen status, please ignore the text and email you got saying to reschedule your delivery. I guarantee it will deliver tomorrow."

If I could give Sears a zero star, it wouldn't be low enough. My water heater went out last July. It took a week for them to send a technician out to fix it. They charged me $249 for a 15min part replacement. Now fast forward 6 months and my water heater has gone out again. I call, and yet again, another 1-week wait to get someone out. Another $249. But this time, the technician says that the part that was replaced in July should have had a second part replaced with it at the same time, the part he is now replacing as it too had failed. He verifies these two parts should always be swapped out TOGETHER for this reason. But, the incompetent first technician only replaced one.

I ordered a GE washing machine in mid December 2020 from Sears.com. The order detailed the machine would be delivered with several weeks, it’s now been two months and the washing machine has yet to be delivered to my home. Sears rescheduled the delivery of the machine 4 times since the promise of the first delivery. I will never order another item from Sears ever again. Such poor customer service and awful experience from a company that’s been around for many years... I will never advise anyone to buy or order anything from Sears. The company is outdated and irrelevant. Consumers should be aware of the poor customer service Sears provide. Consumers should not trust doing business with Sears.com. I regret doing my business with Sears online. Never again.

We purchased a home in a small town in North Carolina and was having a hard time having a company make a delivery to my area. We decided to drive a few hours to our local Sears Store and found the perfect electric stove that met our needs for this home. The size, color and features were perfect. The best part Sears delivered it for free. We placed our order and within a few days it arrived and it was installed and works perfectly in every way. I couldn't ask for more from such a great company that went out of their way....

I ordered a dishwasher and stove. I received delivery confirmation. I received only dishwasher. Called and was told I would have to wait 48 hours to receive update on stove whereabouts. Terrible service.

I bought big windows for my house in 2001, I spend $7000.- dollar and they are supposed to be lifetime warranty, I called last year because some of the windows need to be replaced, they are double glass windows and got bad inside, I explained that to the woman who answered the phone and that ** woman who had answered the phone started screaming at me like a mental patient, I don't know her or anyone in that place. She screamed "someone will come from Dallas and YOU HAVE TO PAY $60.- DOLLAR PER HOUR, YOU HAVE TO PAY, YOU HAVE TO PAY. In first place they are under a lifetime warranty and it is not my fault that it is a bad workmanship. If she does not like ** people then she needs to work someplace else, wherever I don't know. I am going to write to the corporate office and see if they will get me a normal person to deal with.

I placed an order of a rangehood and a layaway order on Sears.com for a dishwasher and a gas range in November 2020. I made 5 payments in total. The first one was a down payment of $149.67 and I made another $90.72 for the range hood on the same day. The next 4 payments were done every two weeks as follow:

We subscribed to the Sears Master Protection Plan for 10 years. We liked the regular maintenance. Then, our washing machine failed. Sears repairmen visited us 7 times. After the fourth trip, the repairman said that the machine (Samsung washer, less than 2 years old) could not be repaired. This should have triggered a replacement process. It did not. They started to replace parts that had already been replaced. Each visit, the repairman said that it could not be repaired. Sears insisted on scheduling more visits. Meanwhile, we are sending our laundry out to be done (very expensive). Each call to Sears required about 90 minutes on hold. The Claims department was not reachable and would not return calls. We finally just bought a new machine (LG - very nice) and cancelled our Sears warranty coverage. We buy everything from Best Buy and use their Geek Squad for warranty service. Fantastic!

Purchased a 12 yr Kenmore Hot water heater that crashed within 4 yrs. Sears doesn't want to honor warranty to many technologies. Dont trust the "NEW" Sears. NOTHING like the old way of doing business. I now understand why they CRASHED!!!

I purchased an appliance protection plan for $49.99 per month. Supposedly to cover all my kitchen appliances at a reduced service fee. I tried to have my oven repaired. Spent over $400 and it still doesn't work. They refuse to refund my money in full, I did get a partial refund after hours on the phone with "customer service". This on top of the fact all my appliances were purchased new from Sears before they closed shop.

My Sears garage door opener doesn’t always close the door unless I get out of the car after I leave the garage. I made an appointment with Sears to have it repaired. The appointment was for Saturday, January 23, 2021 between 8-5. By 2:30 when no one came I called Sears and was told someone would definitely show up. By 6:00 no one showed or called. When I called Sears again they said they didn’t know why this happened and that I should call back during the week. They added that they contract this work out. I waited home all day for nothing. I’ll try another company. Also, most of the time I was on the phone with someone whom I could hardly understand.

This system was installed in the 80's. Very little problems. Just needs a new battery every now and then. It is not on any monitoring service. So there are no extra fees. If the alarm goes off the bell will ring to alert the neighbors of a problem.

As you can imagine, if I have written a bad review of Sears' Home Warranty program, I am very upset with their poor service! I recommend to anyone reading this review, who is contemplating signing up for such service, to save your money and future frustrations/anger by NOT signing up for this product. Let me explain. I purchased my warranty program #11400101 on February 21, 2020 believing it covered all my appliances. I now understand that this is not true, and even when covered a repair can cost much more than anticipated under a warranty program. I am paying $69.99/month or $839.88/year!

Terrible extended warranty. I have a stand-alone ice maker. It has been broken since August of 2019. They could not obtain the parts to repair it and do not have it in stock anymore. They have stated they would send me a check so I can buy another one from a different store. They said they mailed the check over two months ago. I have called them every week for the last five weeks. Every time they either say their system is down or they will escalate it. There has been no progress. Only the lies I get every week. Do not do business with them. Use a reputable company. I have had extended warranties with other companies and never had any issues. Stay away from Sears.

After two unsuccessful attempts to get my boiler (under warranty) fixed, the technician had no idea what to do. I was telling him the fault code failures. He tells me I need a plumber when I said I needed a specific local company. He refers a plumber. Plumber refuses to come out and tells me I need a leak specialist after a week of being notified. After two weeks with no heat, and being told I need a leak specialist, I call a supervisor, am told my claim for a leak specialist is denied. I then requested approval from the local company to come to my house. After an hour with her, she says she can not do this and then suggests that I have them come to my house and submit the work claim. After I had my boiler replaced in an emergency situation, SEARS denies all responsibility.

I ordered a refrigerator from Sears on Aug. 10, 2020. In the last 4 months, I have been hung up on multiple times by Sears "customer service" agents, and had multiple scheduled delivery dates come and go with no explanation other than "your order has been delayed." At no point did anyone give me any information or provide me with someone else who might have more information. To say it was an enraging experience is putting it incredible mildly. I was basically told after the second delivery date with no delivery that they didn't even know where my refrigerator was and that it was likely not in the United States, but they had no idea. I finally canceled my order and am waiting for my refund of almost $3000. This has been a nightmare experience.

I have always had good experiences with Sears and their Kenmore appliances. But I purchased a refrigerator on November 30 that said available for 2-3 day delivery on the website... It is December 19th and I still don't have the item. My credit card has already been charged, I have spent hours on the phone trying to get it rescheduled all 6 times they have rescheduled it and this last time they actually gave me a 2-hour window that I arranged away from work to be home for and they didn't show up or call. After calling them and getting hung up on (for the second time) I found out that it wasn't available from the manufacturer yet. I understand a product shortage, but the way Sears has handled it has been atrocious and I will never set myself up for this type of experience again. I would rather pay more at another vendor and receive adequate service. Absolutely unacceptable to treat a customer this way.

DO NOT USE SEARS HOME SERVICES – My Kenmore Elite microwave oven has been broken for half a year. I have had four service visits with multiple technicians and from my experience it is clear they do not know how to repair the equipment and are simply guessing as to what the cause of the problem is. This company is only in the business of taking your money and hoping the parts they order will actually fix the problem. DO NOT WASTE YOUR MONEY. I highly recommend you find another company with qualified technicians that actually want to fix your problem, not just roll the dice and hope for the best. BUYER BEWARE!

First of all after losing friends and family and surviving Covid myself, like to start by saying 2020 has been a long exhausting trying time for many people all over the world but to top it all off Sears really put a damper on our Christmas!!!! I ordered a stove on Dec 3 2020, I was told they had plenty in stock that the earliest they could get it to me was December 23. although that was awfully close to Christmas I was ok with that. it just meant that I would really have to start preparing a little earlier but have it ready to go for family invite on the 24th who had Corinthian for this special day to celebrate our family milestone and journey that our family endured through these times! AND BAM I GOT A CALL AND A TEXT MESSAGE FROM SEARS TO CONTACT THEM ABOUT RESHEDULING MY DELIVERY!

I have a 2 year old refrigerator purchased from Sears with warranty. I have been without a working refrigerator for 3 weeks. Our original appointment that we waited for was cancelled, but they never notified us. My husband wasted a vacation day from work waiting for them. We then had to wait for another appointment several days later when. The repair man that came out was very good and replaced the computer board, but another appointment needed to be scheduled because the refrigerator would not keep a cold temp. After being on hold for 3 hours today trying to schedule another appointment, I was told that I now have to wait until 12/24 (today is 12/17). Mind you, I have not had a working refrigerator for over 3 weeks now. My husband ended up ordering a new part himself, costing us $200, and is going to install it himself. Worst warranty ever!! Oh, and their call center that we have been having so many issues with is outsourced to INDIA.

I purchased a refrigerator from Sears in December 2016 and the 5 year protection plan. In March of 2020 (right as the pandemic flared up), my freezer stopped freezing and fridge side was not as cold as it should be. The technician came (visit 1), identified what he thought was the problem and ordered the parts. He came back a couple of weeks later (visit 2) and replaced the parts. Within 48 hours I realized the problem wasn't resolved. Called again, another tech came out (visit 3), said the other tech forgot to hit restart on the motherboard. He climbed up, rebooted and said he would call back later in the day to see if it worked. He never called, it didn't work. Called again, sent the tech back out (visit 4).

Original order of refrigerator placed 8/3/2020, with estimate of delivery Sept. 16. Called Customer service on the 15th, they confirmed delivery for the 16th. No refrigerator. Called the following day. Was informed that refrigerator I ordered was not longer in production. Offered alternate model, agreed. Delivery date estimate was Nov. 3, 2020. Called on the 2nd to confirm, could not even get through to Delivery Warehouse. Called the following day 4th, they could not confirm, other than it was delivered to Delivery Warehouse on the 3rd. No email or phone call.

Broken dishwasher - called Sears Home Service Repair; paid $129 for a technician to come out and tell me I have a broken dishwasher and he could not repair it. He spent minimal amount of time looking at the appliance and ultimately said the parts were no longer available to fix it. Called another vendor who was able to find the broken part from the manufacture, fixed it with no problems and many of the other items originally claimed as broken by the Sears technician were indeed serviceable. Attempts to resolve the issue direct with Sears was a joke; they brushed me off without listening to my complaint; always received form letters in response. I feel this was all a big scam.

No issue with the credit card itself but when trying to pay off the card customer service does not listen, gave incorrect payment address, talked over me when trying to explain that I needed the correct address. Very frustrating. The lack of decent customer service reps makes this a terrible option for people.

We have had our master protection plan for years with Sears. We pay X amount a month for contract to repair or replace appliances covered if they cannot fix them. If they have to repair 3 times in one year they are supposed to replace it. We have been pleased with Techs and this service agreement until sears sold this service we understand to Assurant, now it is TERRIBLE!!!!

We've been loyal Sears customers for at least 25 years. I have 7 kitchen appliances that are Kenmore Elite and I have extended their warranties over the past two years at a cost of over $1000/year. We used to have Sears certified technicians come to our home for repairs but now Sears is using subcontractors that aren't qualified, aren't dependable or even honest. We had three technicians come to our home to make relatively minor repairs on our dishwasher. Tech #1 ordered parts. Tech #2 didn't know how to unbolt the frame from cabinets and broke the door and hinges trying to pull it out. He left without doing any repair. We had our kitchen remodel contractor come in to pull out the dishwasher, which took him less than 5 minutes - just two bolts to remove. We asked him if he would repair the dishwasher as we had all the parts. He said he could but wouldn't - the door was beyond repair and the dishwasher was ruined.

I purchased a microwave from Sears Online in April 2020. The appliance was not available until August 2020 according to the installer. The first microwave was installed Aug 11th and quit functioning before the 24th of August. I have an email telling me I would receive a replacement. I have spoken with at least 10 people including the installer over the last few weeks. I am transferred to departments who tell me they don't handle this. Apparently when delivery was to be arranged, that dept. called the wrong number many days in a row and the case was closed because now, 30 days had been exceeded. Also during September I spoke with the installer and he told me at least twice he would check with the warehouse. I did not receive feedback. To resolve this problem, Sears needs to reopen the case and install the replacement microwave. I reported my problem via private message as requested by Sears but received no response.

Had my kitchen countertops, cabinets replaced and the Sears (now called Transformers) contractors in the Memphis area were doing ok until they got their money and didn't come back to finish molding, refrigerator ice maker hook up. They didn't even clean up the wood shavings and left their extra pieces. I've contacted them for 6 months and they never schedule a return date to complete.

I paid for the Sears appliance warranty for two years before needing to use it. When that day came I discovered that you do not get a Sears repair person but a subcontractor with 1-2 star reviews on Google and Yelp. Very disappointing and misleading. They tell you their Sears repair team is booked for months out so you’re forced to use subcontractors. Total rip off.

I thought I was smart for buying a product protection agreement for my washer two years ago until it broke down this summer July 2020. Sent service company out (third party) and they could not get off agitator and asked me if I had a tool!! From July until October we tried three times to get it fixed. You can not get through to the Protection Plan department...wait is more than 3 hours..and I had even waited only to be disconnected. Personally I won't deal with Sears ever again, but if you do don't get the protection plan. We were entitled to a new washer by their own contract, but they never returned or answered any contacting them on our part.

Called to clean dryer vent and made appt. Day before called to confirm and they thought we wanted heating/cooling ducts done. Set them straight, appt still on for Tue. Tue they no show. Call Wed morning, no apology, reschedule for Fri morning. Call Thu, we’re not on their schedule. Fix that, back on for Fri morning. No show Fri morning. Call back, promise Fri afternoon. No show, given fake number for supervisor. Why would ANYONE use them.

We have a maintenance plan with Sears for our washer and dryer. We set an appointment over two weeks ago for annual service to be completed between 8am-12p. At 2:30 pm we have heard NOTHING. No call, text, email - nothing. Called Sears customer service 800 number and they said I must contact the 3rd party that Sears arranged to perform the work. Really Sears, I have to contact them? You took my money no problem. So I called the company that Sears gave me, twice, and guess what -- "Please leave a message at the tone." So we did twice and of course, there was no response.

We built a home and furnished it with what we thought was top of the line appliances. The Kenmore Elite Induction Cooktop and our Oven have both now needed repairs. The cooktop itself requires a $1100.00 circuit board. Add installment and we are looking at $1300. We paid over $2000 for the cooktop. You would think it would have lasted 25-30 years. Now going ahead with repairs, I wonder if it will hold up. I have no faith at this point.

The Sears paints that I used would cover in one coat as advertised, had the sheen aka. finish that I desired, were available in myriads of colors as are most brands, and proved to be very durable.

I order air duct cleaning service for $179, however when the technicians got in the main one took pictures of inside the air handler unit and produce pictures of a dirty unit. He proceeded to sell me on lies: clean the motor, coils, and whole house sanitizer - which ended up costing over $2200 (including $179). I contacted Sears and no response, and the Business Consumer Alliance nor the Attorney General Office for Consumer Complaints have closed my complaint due to "No Response."

From the outset of getting this home warranty we had issues. We got it in July 2019 - I called just for a question to be answered in December and got nothing but the runaround - 5 phone calls (4 X hung up on) to get a simple question answered. I had a claim on my washer in January - it took 6 weeks and 5 techs to finally get it right. The 2nd tech spent the majority of his time telling me that he did not need to get all of the items done because he disagreed with the repairs listed in the work order and berating his co-worker. He left without finishing the job. He took my card information - and never processed the payment - That took several months to resolve.

We have an home warranty service that we have had to use 1st on an dishwasher. Wow what an fiasco. They came out 4 times and ordered different parts over a 4 month time and never was able to get it fixed. Now we have a dryer that won’t heat. Called home warranty company and sure enough they send Sears out again, so I called Sears about when they would be called out and they didn’t have anything scheduled yet.

RANT: I HATE LIARS! Thurs my husband Frank called Sears #sears to see if we had a warranty on the washer. No - but here's a great deal. Pay $129 & someone will come to check it out & it will cover the visit & parts. $49.99 every month starting next month but can cancel anytime. Service rep here Sat - have to pay $129. Checked CC & they had billed us for $49.99. Called today. Explained that we had been lied to not 1, not 2, but 3 times by their rep!

On time, always can rely on them. They fix problem always or else provides new machine. This has never happened to me. They always fix the problem like new. Plan, covers most of problem costs. Have had Sears service for at least 20 years on all appliances. I am totally satisfied. Would not change to a different service.

I have had the worst customer service experience ever in my recent dealings to get a dryer repaired. If I thought posting something negative would get me somewhere, I would. If you are interested in helping me fix my issue, contact me back RE Work Order ** and **. All I want is someone to fix my dryer and not have to wait another 20 days. The tech was actually IN MY DRIVEWAY and cancelled the appointment to repair the dryer that HE ORDERED the parts for and that were sitting on the dryer. This odyssey stated on 6/29/2020. The tech leaving without fixing it happened 9/9/2020.

On September 3, 2020, Sears Home Service came to repair the freezer part of my refrigerator. They charged me $639 for labor, to which the $169 service fee was applied. The repairman was here 1.5 hours, so that is $426 PER HOUR for labor. There was also a $30 part. So, total was $639 - $169 + $30 = $500. The repairman said the labor was built into the $30 part he replaced and he couldn't change it. I was already out $169 and was desperate for repair, so I paid it.

As loyal customers and longtime Kenmore brand supporters, we called Sears Home Services to make an appointment for them to fix our sluggish refrigerator (a Kenmore Elite, 3 years old and under manufacturer warranty). After postponing once, a tech came out. He lacked the proper equipment--wanted to vacuum out the unit but had no vacuum. He tried to sell us their Home Warranty. We refused. He charged almost $700 in labor to replace a compressor (part under warranty). He didn't wait to see if the repair actually fixed the problem. It didn't. We lost over $100 worth of food (in addition to the $700 for "service") and the fridge began to actually heat food.

I needed a $20 dollar part repaired on the water dispenser of my refrigerator. I called repair and was told if I signed up for the warranty it would be less expensive and after the service I can just pay for the first month and cancel the warranty. Once the repair was completed I called to cancel the warranty and was told it would be $148.45 early termination fee. I was never told this was a 1 year contract or that there was an early termination fee. I was lied to. This has been a terrible experience and because of the early termination fee, this $20. part and repair has cost me $400. I have been a loyal customer of Sears, and have purchased all my appliances from Sears since 1982. I will NEVER shop Sears again.

I had so many issues with the Sears Home Service Master Protection Agreement and customer service team. I would highly recommend staying away and not purchase this service. The short description is here. Our dishwasher broke and we were covered under the Master Protection Agreement. A technician came to the house and ordered parts to repair the unit. The parts didn't show up until 55 days later after we had made multiple phone calls to Sears. The dishwasher should have been replaced or other measures should have occurred to get the unit fixed at a much sooner date.

I have contacted Sears maybe times by email, phone, text and chat. I bought a Halloween yard stake for over $17 when I got it - it’s made of foam!!!! Cheapest looking stake. Poorest quality! And will never with stand the weather. So as sears states on their website - satisfaction guaranteed...I thought I would have no problems getting a free return label. But it has been a nightmare! Over 4 hrs of chat, many phone calls, and many emails - and was told it came from a third seller, that I had to wait 48 hrs, then sears would gladly refund my money. Well it’s been 9 days.

We purchased a black stainless steel smudgeproof LG [Kenmore Elite] refrigerator last November for a home we would not close on until Dec. The paint on the refrigerator started to flake off a month after we moved in. LG would not do anything to resolve the issue because it would cover cosmetic issues within 7 days of delivery. It has been a nightmare dealing with Sears "my home" as we purchased a master protection plan for $399.99. Service repair from A&E have been to our home twice to document the issue. We were offered a concession of $200.00 which would not resolve the issue. I was sent two touch up paints from Sears and they are the wrong color as LG does not have a paint yet for smudgeproof appliances. My husband and I have spent over four hours on the phone with folks from southeast Asia, to the Philippines to Texas plus eight months because of covid. We are in the process of securing an attorney to get this resolved.

I have been trying now for over two months going on three to get my stove repaired under my warranty, No one contacts you. They cancel your appointments. They can’t tell you when you’re going to get your part and when they do it don’t come and you constantly getting the runaround and being on the phone for two hours waiting. They are very unreliable and every time you talk to someone is a different story about what is going on. I will never do business with this company again and no wonder Sears is going out of business. I would suggest no one purchase anything from Sears especially if you need a warranty because they Put you through too much to honor it they are not true to their word.

We purchased a refrigerator in August 27, 2017 with a 3 year maintenance agreement. They supposed to come and do a FREE health checkup every year. Last year, 2019, They came out August 30. Now when I called them to get my final free checkup on the refrigerator, they said, I have to pay, because when they came out last year, it was AFTER August 27 (like 3 days), therefore it counts towards this year. So they scammed me out of one year of agreement. I am so happy, they are going out of business. Probably their customer service will even be more horrible.

We submitted a work order July 2019 and we have been bounced around from person to person and company to company with no help. The last update was the parts are on order since May 2020. Customers Service is a the worst and management is no better. Sears Home Warranty is a rip off. We paid for the service call submitted the receipt and we still have not received our refund.

Do not waste your money on Sears' repairs services and the home warranty. It’s a waste of time and money. I have been out of a refrigerator for 6 months due to their poor repair service and NO SHOWS. The service techs have ordered several repair parts, but each time a new service tech comes, he says the tech ordered the wrong part. One service tech came 3 times and didn’t stay long (less than 3 mins each time) and always appeared to be in a rush. Each time I will call for an update of status, or to report the NO SHOW, they would make an excuse and “reschedule” me for another date. And the wait for the service date was weeks.

I have a Sears Master Protection Plan warranty on all my major appliances. My washing machine broke back in May. Since then I have been getting a run around between phone numbers. The one everyone keeps telling me I have to call, does not answer. I have been on hold with that number for over 15.5 hours total; disconnected and hung up on 4 times. When someone finally answered, I was told that that claim was still processing and to give time but would not tell me how much time. This is Aug 11. Washer claim was filed May 29.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). It's beautiful, BUT started malfunctioning less than 1 year later (it wouldn't stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturer's warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later.

I have written the long explanation about not receiving repair of a microwave purchased from Sears after 11 weeks of waiting. Phone impossible to speak with them due to message all times of day saying "Experiencing High Volume of Calls, please hold". Holding and holding and holding, many calls, many hours. Very poor service and no care about consumer.

Spend your money somewhere else. Kenmore refrigerator malfunctioned after 5 months. The part is on backorder with NO RESTOCK DATE from the manufacturer. Yet, Sears wants me to wait 30 days to be able to submit a ticket for a replacement. This policy does not work for anyone especially families with young children. The phone support barely speaks English and is indifferent to your problem. Very disappointing experience.

I just was told today, after unloading my fridge, that the repairman was sick. To reschedule puts it out another 3 weeks. This was the second reschedule since the part ordered arrived a day after the appointment. They ordered the part two days before the appointment, after having waited another three weeks. So IF I get it fixed, I would have waited NINE weeks. To contact them is also a total headache, and there is no way to talk to upper management or complain to the company. I will NEVER buy a Sears product again!

I called for pricing on a replacement part for my Kenmore range hood. I thought the price was high, but since it was an 'original' replacement part, I agreed to purchase it. I called back the next day (w/in 24 hours) and was told the price is now 29% HIGHER. They could not do anything to help except offer a one-time courtesy of a 10% discount, which means I still pay significantly more than I would have 24 hours earlier. THIS IS NOT THE SEARS I HAVE KNOWN. I have (had) been a lifetime customer since 1984. Sears used to be a trusted name...trust broken...moving on to other companies. I guess I shouldn't be surprised at the shuttering of stores or their amateurish on-line business.

I searched for a company to Clean my Home Airway Ducts and System. Many prices were around $300. I decided to hire SEARS because I thought I would get a better job even if the price was "slightly" higher. SEARS did the job. Checking my Bank Statement it showed that SEARS had billed me $1,800. I called several times and was told someone would call. They didn't. I even wrote the SEARS Headquarters. Nothing. Finally I contacted my Bank and told them to not acknowledge SEARS Charge. A short time later SEARS returned $1400. I think SEARS is on the way out. BE CAREFUL OF YOUR Dealings with this failing company.

SAME EXACT Experience, Timing and Product Type as Mary from Burbank. I had THE same order history (1 day different) and same runaround that Mary got. Online order: 3/21/20. Delays and more delays on delivery. The difference in my story is that they (sears.com) had my order marked as picked up, though the store NEVER received it. I went to the store - they said it was never delivered.

No sense in have to wait this long with a broken fan in freezer with loud noise and losing food and drink too. I would freeze water bottle to put in fridge to save food. We cannot afford to lose anything. Nobody should have to wait.

Told by their managers Dion and Jeff in Alexandria, VA to try a push pull marketing tactic. Go in for the scheduled service but LEAVE when they don't agree to clean the furnace for $250. Guy said flat out they are told to walk out if the owner won't clean the furnace. He had 4 one lines as to why they do that = all are gimmicks I overcame and he didn't care. I told him a professional HVAC company was cleaning my furnace for half the price this Thursday. Then he got defensive and said, if you are using another company for that, then we won't clean your ducts. And he walked out. There was a lot more shady things he said but I'll keep this review. SEARS HAS An average of 1 STAR out of 5 for thousands of reviews online. Get the message. Oh and everywhere else was cheaper than the SEARS "Promo" - by about 1/2 the price.

I needed repair on one burner for my electric stove and was charged $550! I could have purchased a new electric stove for that money! Called Sears to complain and was told there was nothing they could do. I trusted the name since I had purchased many appliances here and received unsatisfactory assistance from them!

Omg if I could rate it less I would. Just for some slippers I wanted I had to wait 2 fricken hours and my mom had to wait 2-4 for something she needed to fix. This is horrible. If Sears are reading this they should get this problem fixed or no one will even call them 'cause I'm never calling.

I needed a new freezer and ordered one from Sears on March 20, 2020 online. Delivery date was April 13. Received a phone call that delivery is delayed until April 27. Same thing happened again 2 weeks before April 27 which has now become a pattern of dates - all with "guaranteed delivery": May 11, May 25, June 15, June 29, July 13. Today(July 17) I got an automatic call with a number to call back before 9:00 central time because my July 20 delivery is delayed yet again. I just spoke to someone (on hold for 43 minutes) and cancelled my order because the date of delivery would be in August! I was told that my refund will take 20 days to a month to go back on my bank debit card. I hope I get my money back! Sears was the #1 store when I was young but now they are terrible and I can see why they are having trouble staying afloat! DON'T BUY FROM SEARS!!!!

I used to have a half-inch drive ratchet in my box that was made in the old days that you guys made tools that were good. Now I have a half-inch drive ratchet in my box that I've had to take back 10 different times and it breaks every time I use it if I put it to the test or if I don't if I just use it easily it breaks. Your ratchet suck nowadays when you used to have some of the best ratchets out there.

Through Sears site I purchased an outdoor grill. I paid extra for the grill because it had "Ceramic-titanium coated burners with lifetime burner warranty". Grill purchase was fulfilled by Growkart - very popular fulfillment center for other sites too. Grill arrived and it didn't have Ceramic titanium coated burners. I immediately notified Sears. Sears referred us to growkart. Growkart emailed us and asked us to return the grill. They emailed and said they will "refund the order plus the return shipping charges". We went to 2 shipping centers with the grill and shipped for the least amount possible for a 75lb box. $300.01.

Purchased a Frigidaire chest freezer 24 ft. back in beginning of May. Sears charged us for the freezer and the delivery. It was supposed to delivered June 16, then June 19, then June 26, then moved the July 3 and currently pushed back to July 13. Sometimes I got a call-which was just a recording, and other times I received no notice at all. I live on a farm and the freezer is to store the food coming in-it’s my livelihood. Every time I called them regarding the delay, they “guaranteed” deliver the next week. I asked to talk to a supervisor and the person told me that I didn’t need to. Excuse me, I’m the customer and very unsatisfied...and you’re telling me I don’t need to?

Our oven stopped working and we had a party coming up which would require a lot of cooking. Though our building Engineer took a look at it and said that the part and labor would cost $35.00 but because of time constraint, he couldn't fix it in time for the party, so I called Sears and was promised someone the same day to fix it. I paid $99.00 to sign up for the service, then paid the guy another $79.00 when he finished fixing it. I tried to cancel the contract but was told I couldn't. $49.00 was taken from my checking account for a year ($588.00). A consumer should be able to cancel but was not given the opportunity. This is to alert other people not to make the mistake I made contacting Sears.

Made a purchase of sandals back in May 2020. Received the wrong item. Customer Service asked me to return item and they will send me my product, which has not reached as of June 30th. Cant seem to speak to a manager but I'm still trying to solve this problem. Will never order again.

I order 6.5 combat boots and when I got them they feel like a 9.5???? I trying to return them and they're giving me the runaround. From now on I'm buying all my shoes from AMAZON! Amazon never give me a problem when it comes to refund MY MONEY! Or exchange item! Shame on you Sears. By the way! The boots are not from Sears. They are from a third party using sears app and they will take your money and rip you off and sears will not help you out because is a "3rd party"????

It does a good job cooling and heating, although some time I have to check it to see if it is on the correct setting. It works well with the Nest thermostat, it makes it very convenient to keep my home comfortable from anywhere in the house. I like that it came with a 5 year twice a year check up for possible maintenance.

Mattress ordered online 04/04/2020, scheduled for delivery 4/18...rescheduled for 4 /26. Received a phone call to set time of delivery. Delivery never came...had to call Sears the following day to find out why we did not receive delivery. Was told it had been delivered to the store and I would have to contact them and make arrangements for pick up. This is a king size mattress ordered for my 80 year old brother, who now had to make arrangements (find help and rent a truck) to get the mattress home. Delivery fee charged to the credit card is $70. It has now been over a month and at least 10 calls to Sears to get a refund for the fee. I have been disconnected, transferred to different departments, told to call a different number and it appears no one at Sears can or will not help. WORST CUSTOMER SERVICE EVER!!!!

I have been trying to get my garage door opener repaired. Tech came out over 1 1/2 month ago. No parts available. Parts dept. indicated would research for part. As of yet garage door still not repaired. I pay for maintenance for this g. Door. I have it serviced every year. Now that it is not working properly and no parts for it I can’t get it replaced. Very poor service. Worse than poor. I have called numerous times not getting anything done. On hold for at least 1 hour each time. Then not correct department. Will be calling attorney general next.

Stay clear and far from this company. Why? I called Sears and placed a request for a plumber. They assigned T & N. I spoke with T & N’s coordinator and told her that the water damage was at an underground area outside and next to the house. I also sent a picture to show this. T & N sent a tech the next day. He looked at the damage, took a picture, no different from the one I sent, and asked for the $100 deductible fee before he could do anything. Paid it. He went to his car, supposedly to get approval from Sears. But he just drove away, just gone! I called the T & N coordinator, who said damage outside the dwelling and not covered. Wasn’t that what I told you and sent a picture about? She was implacable and would not budge. My wife later called. The coordinator rudely treated her and hung up.

Terrible experience. Never experienced this bad service with Sears before. I purchased warranty for appliances and never got replacement after tech came and reported nonrepairable. Lie after lie, hung up on, rude staff, long wait and no return calls. No replacement. Made tech come back and tried to make him change report to order a part after a fire. Terrible terrible overall service. I called complaints department and made full circle. Who is CEO? Need to fire all staff. No wonder Sears is going out of business.

It is repetitively disappointing that a consumer reschedules their entire day to fit an appointment in from 8a-12p and then have the technician not show up, no call and a text @ 1152 stating on way; shows up at 1240p and states someone else will be out later. When calling or chatting online, there is no resolution or accountability. Was told, you'll have to reschedule and the soonest is 2 weeks. It is understandable how this company went under. Their repair services I'm certain will soon follow. Very difficult to get honest dependable work done and Sears is definitely not a reliable company.

In 2002 we purchased a furnace/heat pump with installation from Sears. Since that time we have stayed current on our Master Protection Agreement and over the years have received the maintenance and repairs as needed for our designated appliances. I now, however am caught in the biggest run around I have ever experienced with a business. In February our furnace stopped working and a technician came out and put a new ignitor switch in. The middle of March the furnace stopped working again and I have been unable to get anyone here to fix it. I have had at least 5 scheduled appointments that have been canceled by Sears via text and email either the day of or the night before the scheduled appointment. Each time I spend anywhere from 30 minutes to 2 hours being on hold and transferred to other departments.

I purchased a Craftsman Riding Mower two years ago and purchased the warranty as I had previously purchased a Craftsman from Sears without one and regretted it when the plastic transmission went out and faced the $1,000 part replacement. I went with a less expensive model and it works great until it doesn't. I have had the repairman out twice in two years and am now waiting on a part for over two weeks. Just got off the phone with Sears and was told that the part is still on the wait list and "they are looking for it." My five acres is getting dry and will be a hazard by time this part ever shows up. The warranty really doesn't do much good if they can't find their own parts.

Sears scheduled the delivery of my mattress for the 21st of April. A computer called to say the delivery was being postponed to the 25th. I called Sears customers service and they said it was due to vendor issues. I agreed to wait for the 25th but when the 25th came they canceled again without providing a new delivery date. I called this time to cancel the order as this was now ridiculous and they said my refund would take 14 to 30 days!!! I even spoke to the supervisor and she would not give me my refund sooner. They could not even guarantee a delivery date and now they wanted to keep my money for up to 30 days! This is totally ridiculous as I need that money to buy another mattress! Stay away from Sears!

Placed order for 2 facial masks on Sears.com; supposed to arrive 4/17/20; checked tracking number - supposedly in Kearny, NJ awaiting acceptance of package; checked on 4/17/20 and still in Kearny, NJ. Sent email to USPS and they said they have no record of package ever being scanned. Sent emails - told would resend, refund would be given; definitely a Chinese seller - bottom line no package and no refund - beware - do not shop on Sears.com - total scam.

Purchased this machine May 14, 2019. Warranty. The week of the 6th of April our machine emitted smoke and odor of rubber buring which permeated our home. Repairman came to the home April 13th, 2020. Stated that the capacitor "blew up" were his exact words. We then requested a replacement as we were concerned that keeping the machine was not a good idea with the fear of fire in the future. We were denied a replacement with the Sears representative indicating there was a "protocol" whereby 8 repairs would have to have happened in order to receive a replacement!

I requested an exchange of product. The service person on the phone did NOT say there was a difference in price. I was charged over $300 without permission. I've spent 3 hours trying to mitigate the issue and my call was dropped twice, I was sent around the world, couldn't understand their representatives and will NEVER buy from SEARS.com again!

My refrigerator is only 2 years old. I bought the master protection plan and I have got nothing for it. My refrigerator has been dead now for 2 months and still it is not replaced. We are in the middle of the pandemic and I have no refrigerator and I keep getting the runaround.

I purchased exercise bike on sears online marketplace 3 weeks ago. Name of seller is bestone. The exercise bike that they sent me was broken. I called sears six different times and email them. They email bestone name of seller to try solve the problem and seller would not allow me to return bike or refund my money. I waste my hard earn money on exercise bike that does not work. Beware of this seller.

Sears has sent me 3 different orders incorrectly. First they sent me Baby Essentials Pink Fox diaper bags (x2) and another set of Baby Essentials diaper bags (x2) instead of the Leap Frog diaper bags (x2) and Tender Kisses striped (x2) diaper bags I ordered. Then they sent me a pug power 2 piece set (2T) instead of onesies. Now most recently they sent me a 3 pack nuby bottle set instead of the 6 bottle, 2 pacifier set I ordered. Background: The items are sent to an MSC affiliate and shipped to The Bahamas.

I will never use Sears online ordering in the future. The Kenmore vacuum I ordered was sub-par so, I am returning it. I was on hold with Sears customer service for 4 hours - when I reached real people they were unable to process getting me a return label. Unacceptable. I will not be shopping at Sears online again.

Worse experience ever!!!! Bought a treadmill from Sears.com, when the item arrived, it was not the product advertised (very inferior). There was not an option at sears.com to return the product, so I called to return it. Sears.com representative told me this product is from a third-party vendor and I would have to return it to that vendor. Over the next 8 days I keep-on calling and emailing with no resolution. Sears do have a 30-day return policy. My next step is to report this transaction as a fraudulent to my bank and send a letter BBB. Will keep on updating.

Unfortunately I have been scammed by this company. The Sears guy came to fix my refrigerator and ended up selling me this policy saying everything would be covered with no problem. I took out this policy a year ago and a week ago, my a/c went out needing a new compressor for the outside unit. The tech came out two times, the second time to get a check for $100 deductible and to take pics of everything for them to send to a “round table” to decide if they were gonna cover it and someone was supposed to call me to let me know. I finally called today only to be told it was denied due to inadequate maintenance. Please don’t get scammed like me.

12/24/19: Sears tech came to look at outdoor unit, it's frozen over. He puts "Stop Leak" in it. Charges me $200 fee for showing up. 1/13/20: Tech came again. Unit is still frozen. This time he says compressor is bad and they order another one. No charge since it's the same problem. Actually the "Stop Leak" can kill a compressor... but whatever. 1/30/20: Compressor installed. $2500 billed to warranty company. No charge to me as it's all the same problem. Sometime in Feb: Unit still frozen, tech comes out and without looking inside says it's a dirty filter.

It started in February, went online and put my model no. in my stove. Came up, I looked through the parts and ordered the top grill on my gas stove for the right side, double checked part no., paid, submitted my order. Everything seemed fine, the part came in and it was for the left side of my stove, called and explained they sent the wrong part and sent me a new one and refunded me (which took 3 weeks to get credited on my account).

I ordered 2 face masks at the end January. They were promised to be delivered Feb 11th but never arrived. I knew it may be short so wait till 18th. Still no sign of it. Chat with Sears, cancel the order and ask refund. Sears said, "Will response in 72 hours". I contacted again then another 72 hours. Repeated 3 times so far. Very disappointed. If you cannot deliver product, at least processing refund in reasonable time. I guess it short cash. Be care of. Try not to shopping on it.

Kenmore Series 500 washer is a lemon. This is a terrible washer, I purchased it about 6 months ago and have had nothing but problems with it. I’ve has the transmission replaced, 2 drums in the washer have been replaced and one that’s new now has a dent in it - and they don’t want to replace it and several other problems. Sears does not want to replace it. It’s a TOTAL LEMON. DO NOT BUY THIS MACHINE.

We all know quality of a product and backing that product is key in many of our purchases. Sears has always touted its tools for being American made and with a FULL LIFETIME WARRANTY, well I was need of some specialty tools and upon arriving in the Sears tool department I first noticed a NEW large banner saying “LIFE TIME GUARANTEE WITH PROOF OF PURCHASE”. REALLY??? Proof of purchase and it’s steel and says SEARS right on the tools.

I placed a order & it was shipped to my prior address in another State. I haven't lived at the address in 2 years. I am being charged for this order. I have called customer service to no avail. I received a e-mail showing it was delivered by UPS & the tracking number was on this e-mail also. The shipment was accepted by a person living at this residence now. I am hoping they will return the shipment to Sears. I have no control concerning this matter as I do not know the person or persons living at my old address. I can't seem to make Sears Customer Service understand I cannot return this order to Sears as I did not receive it!! What can I do????

Warranty company ordered a fridge for me last week. When ordered, it said the fridge was available for delivery on Saturday, Feb 1. They finally call me on Monday and tell me it will be delivered today (2/5). I have been waiting at home all day. I just received a call that says it will be delivered 2/6. No explanation for the change, and they acted like I am an idiot for even questioning why the delivery time was changed, telling me they don't know but it has and I need to be home or they will charge a second delivery fee.

One star because it was required for the review. Please NEVER order anything through Sears online. You could possibly be ordering from the biggest scam artist in the industry and Sears is not it does not back their guarantee when it comes to that seller. False advertisers a treadmill for $29.00. I purchased three. I then receive 3 $4.99 headphones rather than the treadmills. I have been battling with Sears and this seller for 3 weeks to obtain my refund and the same story each time. PLEASE do NOT order from this seller. You will thank me later does this review. I promise!!

My HPT 12" compound miter saw arrived today and had everything but the handle used to change saw cuts ie from 90 degrees to 45 degrees. I contacted Sears first and was instructed by a computer customer service agent to contact CPO as they were a 3rd party marketplace seller for Sears and are responsible for their products. I then called CPO thinking a handle should be no big thing. Well it was! It seems they can only have me box everything up and return it to them for a refund. Meanwhile I have a job starting next week that requires this saw. Now it looks like I will be going to Home Depot to purchase one!! Thanks for the poor customer service SEARS and CPO. You've lost me as a customer!

I ordered 2 refrigerators on the 19 Dec 2019. I was given a delivery date for the 24 December, 2019. The date came and pass and my items were not delivered. I contacted Sears, who proceeded to tell me it was a manufacture delay. I was given a new delivery date for the 3 Jan. 2020. Guess, what the same thing happen again. Next delivery date for the 17 and 31st January. Guess what? The same thing happened again. I was given 4 different delivery dates and each time no one had the manners to reach out to me and say anything, bear in mind this was a Christmas gift.

My Kenmore range was not heating up. I called Sears and they sent a repair person who spent about 6 hours in my house trying to up-sell. He ordered a part for the range, which I had to pay for in full. He made another appointment to come back to install the part. The next day Sears cancelled the appointment and told me that I could not make an appointment until I received the part (fair enough). Weeks went by and after hours of phone calls, Sears customer service kept telling me that the part was on backorder, but they could not tell me what the part number was.

I called Kenmore Customer Service for our stove problem and I was connected to Sears Home Services. A customer representative from India answered my call. I told him the problem and he told me that he will schedule the repair service to check the problem. I specifically asked him first if I will get charge for this service. He clearly told me that I will only pay $45.00 for the service and will replace my stove if the technician will say it needed to be replaced. So, I thought it's worth it for that price.

3 y.o. Kenmore/LG refrigerator quit cooling. Under manufacturers warranty. 4 visits, 3 weeks without a refrigerator, 5 replaced parts and still doesn't work. I'm done. Every time they come, it's one more part, or they don't know why it's not working. Then they talk about how much problems LG has had. Sears just wants me to continue to let them come in a work on it. Poor customer service. Have been a Sears customer for 20+ years. I understand why they are going bankrupt!

This is the 3rd time I have gone through this with Sears. I have either gotten the wrong item or didn't receive the item at all and the only resolution for my inconvenience is sending the item back and repurchasing the item I should have received. Sears has never admitted fault for their faulty order pulling process. The manager is always in a meeting and won't be available for an hour "so call back." When it is Sears' fault then Sears should do the contacting. The offer of free shipping isn't compensation because after a certain threshold shipping is free anyway. This is the last opportunity Sears online will get from me but as far as your other customers, please find a better resolution or you will lose them to Amazon.

I placed an order through Sears with KingLinen, that I then cancelled within 5 mins. I contacted Kinglinen and FedEx because Sears did not stop the order. KingLinen had the order sent anyway and after FedEx came and got the never obtained package, KingLinen would NOT give me my full refund. Sears did nothing but put it in KingLinen. And let me add KingLinen does not have a return policy on Sears website, so it states:Sears will use their policy if one is not provided. That was not the case! Sears would not take the unwanted package not get my full refund. I contacted KingLinen where I was hung up on several times before contacting my credit card company for my return. The worse customer service I have ever dealt with, so if you want to give them your money, place an order, but I will never make a purchase from Sears not KingLinen again!!

On December 21, 2019 I had an appointment to get my washing machine fixed since it was making a very loud noise. The Technician came and verified the appliance and informed me that he was ordering 4 parts in order to fix it. He ordered the parts on the same day and left me an estimate of the order which was $1,303.56 in parts and $282 in labor for a total of $1,585.56. He also informed that all cost would be cover by my Master Protection Agreement (MPA). It was hard to believe that they were going to spend $1,585.56 to fix my washer when it actually cost about $650.

I would have to state at this point after giving Sears Home Repair service 3 (yes 3!) opportunities to fix my dryer and them collecting fees - NOT TO USE THEM. FOR ANYTHING. 3 Visits, fees, stating everything is fine and it isn't - - - most of you know I am smart enough to know when there is an issue with a dryer...and $325.00 for a $110.00 part off the Internet with a 2-day delivery time? I checked in the mirror and I don't have the word "IDIOT" tattooed in my forehead. Horrible service, long delays, excessive "diagnostic" fees, long waits for parts, overpriced parts - - typical big repair service BS. The Sears ship is sinking and the Home Service is the anchor that will beat it to the bottom. And then the audacity to try and sell a home warranty system that doesn't "charge diagnostic fees" but charges a deductible with this kind of service? NOT!

Sears sent repair guys who were incompetent. Plus, it kept breaking again & again & again, so they had Gaul to demand we re-up the warranty coverage in order to fix it, when it should have been replaced! They spaced out their appointments to make sure our coverage would expire before they'd fix it for good. Nasty! Do NOT even think of using them! Best Buy is much, much, much more reliable & honest.

Sears online is a total scam. I ordered something and it went to a third party without my knowledge. They sent me the wrong product then would not provide a shipping label to return. Sears won't take it back in store since it's not their product. It costs almost as much to ship it back as it was to buy it. So I am totally scammed.

I had a laminate flooring put in less than a year ago. Was told by a Sears salesman that it was durable easy care. It was never mentioned it required special care. Ever Since it was initially Put in I have had multiple problems with it. The flooring has never been flushed. It keeps coming up. This last time I had someone come out they said the could see the floor needed to be redone. That he was going to suggest to the company that be done, he asked me what I used to clean the floor. I showed him it was a Lieberman mop. These mops squeeze out all the water. I recently received a letter denying my request for repair saying it was the method I used to clean my floor with.

So couple months ago (first week of November 2019 to be exact), our Samsung Washing Machine broke, we heard a little explosion sound, and then the machine just stopped... with that said, we called Sears Home Service. I think we were able to schedule a technician to come over in around 10 days. The technician was really nice and we actually had quite a time talking about life and what not to buy in the future for washing machine… He then told me that the part wasn’t unavailable in his system, so he would have to order it (note that he ordered it right in front of me), and then asked me for the diagnostic charge, $109.

I bought a GE Profile stove online. The ad said free delivery, installation and removal of old stove. Also had an attractive finance free for 6 months. I placed my order and filled out the form for financing. My delivery date was changed 3 times and after I was approved I was told that I could not use it on this purchase. I told them I did not want financing if I could not use it now.

I ordered contacts Dec29. They sent an email and said it was shipped Jan7. And then I got an email saying it was delivered Jan10. I checked my mailbox and it had no package in it. I called and Lady said it went to someone address in Maryland!!!! Which sounds dumb as hell if you got the Damn address on the item I ordered!!!! But I'm never ordering from them again.

I've spent hours on the phone trying to get warranty claim service arranged. When I do, they cancel appointments with zero notice. When appointments are scheduled they do it blindly without asking for availability. Then they are surprised when nobody is home waiting for 8 hours. Ridiculous does not even begin to describe my experience. STAY AWAY!!!

The absolute WORST in Home Warranty services. Their fees are definitely higher than the typical home warranty company but they are nothing better than glorified high charging repair company. My microwave blew up in Nov 2019 and the tech said that my model was no longer in service and could not be repaired. He would then submit his report to Sears so they could start the claims process. After 7 excruciatingly painful phone calls over the past 10 weeks, I just learned today by a high & mighty sounding "case manager" that they cannot process the claim since their sub-contracting agency had not filed the case report. I wanted to cancel my plan but supposedly is locked in for another 6m under a "contract." Sears Home Warranty is a total SCAM. Give your business elsewhere and AVOID them at all costs.

I have a sears top loading washer of the 700S series. It was supposed to be at the top of the line for large capacity washers. Two weeks ago the washer just quit as it started a load. No power, nothing. I went through all the self diagnosis and decided that it was the electronic panel. Called Sears to order the part telling the parts guy that it was under warranty. I was told I would have to pay for the part and try and file for a parts refund. The part was $257 and change. I was next sent to the scheduling department who informed me that "of course I did not pay upfront for the part and was refunded for the part. I had an appointment for what I thought was a repair in about a week.

I placed 3 orders on Sears.com on December 15, 2019. They were shipped to Arden Sears Store. I went 6 times to pick up my things and each time I came, the workers said to me: "We can't find your stuff, we have a lot of boxes, come back another day." Each time I was sitting and waiting there for 1.5 hours to 2 hours, while they were trying to find my things. They never found it. So, I came there on January 7, 2020, number 7 time and went straight to manager. She said it's might go back on the floor already. So, I went and looked and found my 2 lost shoes. The other 2 were not there. I said to them in merchandise pick up that I found my 2 lost shoes. They said "No, you can't take them. You can only buy them." Can you imagine? I already paid for them online and they wanted me to pay for those shoes one more time. That's total mess!

I brought a greenhouse from Sears.com. It came and the bolts was missing. I call and was told that in order to get anything I’ll have to wait 48 hr because it was a third party. So I ask for a return label. Ever since the return label. I’ve been getting the run around and it’s been a month. Then they email me with sorry I’ll have to pay for my own return. It’s missing parts and I have to pay for a return. Omg are you kidding me. I never attach nothing most parts are still wrap the way it came. Now you telling me just 'cause it’s your fault that’s it’s missing the bolts. (I’ve ask to get the bolts replace but was inform that it would take 48 hr to contact the seller. So I went ahead an ask for a return.) so it cost my 70+ dollar for someone mistake, for me opening the box, and for sears.com to not step in and help like they promise. 3rd party company name KAPSCOMOTO.

My wife and I had our oven go bad. We have a in home service contract so the repair person (nice guy) tried to get it repaired but it was not repairable. So our contract with SEARS had the company contact us to tell us we had a credit for $1494. We first went to the outlet store in Oceanside where Jason went out of his way to help us. We couldn't find what we wanted so we went to the Escondido store in North County Fair. We had Terry (sales check # **) wait on us. WHAT GREAT SERVICE!!!! Talk about going out of the way. Holy cow. My compliments to your company. This is why we go to the North County Fair store. Keep it open please. Tom **, Valley Center, CA