Sears Reviews

12/24/19: Sears tech came to look at outdoor unit, it's frozen over. He puts "Stop Leak" in it. Charges me $200 fee for showing up. 1/13/20: Tech came again. Unit is still frozen. This time he says compressor is bad and they order another one. No charge since it's the same problem. Actually the "Stop Leak" can kill a compressor... but whatever. 1/30/20: Compressor installed. $2500 billed to warranty company. No charge to me as it's all the same problem. Sometime in Feb: Unit still frozen, tech comes out and without looking inside says it's a dirty filter.

It started in February, went online and put my model no. in my stove. Came up, I looked through the parts and ordered the top grill on my gas stove for the right side, double checked part no., paid, submitted my order. Everything seemed fine, the part came in and it was for the left side of my stove, called and explained they sent the wrong part and sent me a new one and refunded me (which took 3 weeks to get credited on my account).

I ordered 2 face masks at the end January. They were promised to be delivered Feb 11th but never arrived. I knew it may be short so wait till 18th. Still no sign of it. Chat with Sears, cancel the order and ask refund. Sears said, "Will response in 72 hours". I contacted again then another 72 hours. Repeated 3 times so far. Very disappointed. If you cannot deliver product, at least processing refund in reasonable time. I guess it short cash. Be care of. Try not to shopping on it.

Kenmore Series 500 washer is a lemon. This is a terrible washer, I purchased it about 6 months ago and have had nothing but problems with it. I’ve has the transmission replaced, 2 drums in the washer have been replaced and one that’s new now has a dent in it - and they don’t want to replace it and several other problems. Sears does not want to replace it. It’s a TOTAL LEMON. DO NOT BUY THIS MACHINE.

I have purchased and returned a set of patio dining furniture of which came completely damaged. Returned it Saugus Store over four month ago and they still haven’t issued me a credit back into my credit card, they basically kept the merchandise and are refusing to credit my card. I’m now moving this case to Boston Municipal Court to get my money back.

We all know quality of a product and backing that product is key in many of our purchases. Sears has always touted its tools for being American made and with a FULL LIFETIME WARRANTY, well I was need of some specialty tools and upon arriving in the Sears tool department I first noticed a NEW large banner saying “LIFE TIME GUARANTEE WITH PROOF OF PURCHASE”. REALLY??? Proof of purchase and it’s steel and says SEARS right on the tools.

I placed a order & it was shipped to my prior address in another State. I haven't lived at the address in 2 years. I am being charged for this order. I have called customer service to no avail. I received a e-mail showing it was delivered by UPS & the tracking number was on this e-mail also. The shipment was accepted by a person living at this residence now. I am hoping they will return the shipment to Sears. I have no control concerning this matter as I do not know the person or persons living at my old address. I can't seem to make Sears Customer Service understand I cannot return this order to Sears as I did not receive it!! What can I do????

Warranty company ordered a fridge for me last week. When ordered, it said the fridge was available for delivery on Saturday, Feb 1. They finally call me on Monday and tell me it will be delivered today (2/5). I have been waiting at home all day. I just received a call that says it will be delivered 2/6. No explanation for the change, and they acted like I am an idiot for even questioning why the delivery time was changed, telling me they don't know but it has and I need to be home or they will charge a second delivery fee.

One star because it was required for the review. Please NEVER order anything through Sears online. You could possibly be ordering from the biggest scam artist in the industry and Sears is not it does not back their guarantee when it comes to that seller. False advertisers a treadmill for $29.00. I purchased three. I then receive 3 $4.99 headphones rather than the treadmills. I have been battling with Sears and this seller for 3 weeks to obtain my refund and the same story each time. PLEASE do NOT order from this seller. You will thank me later does this review. I promise!!

My HPT 12" compound miter saw arrived today and had everything but the handle used to change saw cuts ie from 90 degrees to 45 degrees. I contacted Sears first and was instructed by a computer customer service agent to contact CPO as they were a 3rd party marketplace seller for Sears and are responsible for their products. I then called CPO thinking a handle should be no big thing. Well it was! It seems they can only have me box everything up and return it to them for a refund. Meanwhile I have a job starting next week that requires this saw. Now it looks like I will be going to Home Depot to purchase one!! Thanks for the poor customer service SEARS and CPO. You've lost me as a customer!

I ordered 2 refrigerators on the 19 Dec 2019. I was given a delivery date for the 24 December, 2019. The date came and pass and my items were not delivered. I contacted Sears, who proceeded to tell me it was a manufacture delay. I was given a new delivery date for the 3 Jan. 2020. Guess, what the same thing happen again. Next delivery date for the 17 and 31st January. Guess what? The same thing happened again. I was given 4 different delivery dates and each time no one had the manners to reach out to me and say anything, bear in mind this was a Christmas gift.

My Kenmore range was not heating up. I called Sears and they sent a repair person who spent about 6 hours in my house trying to up-sell. He ordered a part for the range, which I had to pay for in full. He made another appointment to come back to install the part. The next day Sears cancelled the appointment and told me that I could not make an appointment until I received the part (fair enough). Weeks went by and after hours of phone calls, Sears customer service kept telling me that the part was on backorder, but they could not tell me what the part number was.

I called Kenmore Customer Service for our stove problem and I was connected to Sears Home Services. A customer representative from India answered my call. I told him the problem and he told me that he will schedule the repair service to check the problem. I specifically asked him first if I will get charge for this service. He clearly told me that I will only pay $45.00 for the service and will replace my stove if the technician will say it needed to be replaced. So, I thought it's worth it for that price.

3 y.o. Kenmore/LG refrigerator quit cooling. Under manufacturers warranty. 4 visits, 3 weeks without a refrigerator, 5 replaced parts and still doesn't work. I'm done. Every time they come, it's one more part, or they don't know why it's not working. Then they talk about how much problems LG has had. Sears just wants me to continue to let them come in a work on it. Poor customer service. Have been a Sears customer for 20+ years. I understand why they are going bankrupt!

This is the 3rd time I have gone through this with Sears. I have either gotten the wrong item or didn't receive the item at all and the only resolution for my inconvenience is sending the item back and repurchasing the item I should have received. Sears has never admitted fault for their faulty order pulling process. The manager is always in a meeting and won't be available for an hour "so call back." When it is Sears' fault then Sears should do the contacting. The offer of free shipping isn't compensation because after a certain threshold shipping is free anyway. This is the last opportunity Sears online will get from me but as far as your other customers, please find a better resolution or you will lose them to Amazon.

I placed an order through Sears with KingLinen, that I then cancelled within 5 mins. I contacted Kinglinen and FedEx because Sears did not stop the order. KingLinen had the order sent anyway and after FedEx came and got the never obtained package, KingLinen would NOT give me my full refund. Sears did nothing but put it in KingLinen. And let me add KingLinen does not have a return policy on Sears website, so it states:Sears will use their policy if one is not provided. That was not the case! Sears would not take the unwanted package not get my full refund. I contacted KingLinen where I was hung up on several times before contacting my credit card company for my return. The worse customer service I have ever dealt with, so if you want to give them your money, place an order, but I will never make a purchase from Sears not KingLinen again!!

On December 21, 2019 I had an appointment to get my washing machine fixed since it was making a very loud noise. The Technician came and verified the appliance and informed me that he was ordering 4 parts in order to fix it. He ordered the parts on the same day and left me an estimate of the order which was $1,303.56 in parts and $282 in labor for a total of $1,585.56. He also informed that all cost would be cover by my Master Protection Agreement (MPA). It was hard to believe that they were going to spend $1,585.56 to fix my washer when it actually cost about $650.

I would have to state at this point after giving Sears Home Repair service 3 (yes 3!) opportunities to fix my dryer and them collecting fees - NOT TO USE THEM. FOR ANYTHING. 3 Visits, fees, stating everything is fine and it isn't - - - most of you know I am smart enough to know when there is an issue with a dryer...and $325.00 for a $110.00 part off the Internet with a 2-day delivery time? I checked in the mirror and I don't have the word "IDIOT" tattooed in my forehead. Horrible service, long delays, excessive "diagnostic" fees, long waits for parts, overpriced parts - - typical big repair service BS. The Sears ship is sinking and the Home Service is the anchor that will beat it to the bottom. And then the audacity to try and sell a home warranty system that doesn't "charge diagnostic fees" but charges a deductible with this kind of service? NOT!

Sears sent repair guys who were incompetent. Plus, it kept breaking again & again & again, so they had Gaul to demand we re-up the warranty coverage in order to fix it, when it should have been replaced! They spaced out their appointments to make sure our coverage would expire before they'd fix it for good. Nasty! Do NOT even think of using them! Best Buy is much, much, much more reliable & honest.

Sears online is a total scam. I ordered something and it went to a third party without my knowledge. They sent me the wrong product then would not provide a shipping label to return. Sears won't take it back in store since it's not their product. It costs almost as much to ship it back as it was to buy it. So I am totally scammed.

I had a laminate flooring put in less than a year ago. Was told by a Sears salesman that it was durable easy care. It was never mentioned it required special care. Ever Since it was initially Put in I have had multiple problems with it. The flooring has never been flushed. It keeps coming up. This last time I had someone come out they said the could see the floor needed to be redone. That he was going to suggest to the company that be done, he asked me what I used to clean the floor. I showed him it was a Lieberman mop. These mops squeeze out all the water. I recently received a letter denying my request for repair saying it was the method I used to clean my floor with.

So couple months ago (first week of November 2019 to be exact), our Samsung Washing Machine broke, we heard a little explosion sound, and then the machine just stopped... with that said, we called Sears Home Service. I think we were able to schedule a technician to come over in around 10 days. The technician was really nice and we actually had quite a time talking about life and what not to buy in the future for washing machine… He then told me that the part wasn’t unavailable in his system, so he would have to order it (note that he ordered it right in front of me), and then asked me for the diagnostic charge, $109.

I bought a GE Profile stove online. The ad said free delivery, installation and removal of old stove. Also had an attractive finance free for 6 months. I placed my order and filled out the form for financing. My delivery date was changed 3 times and after I was approved I was told that I could not use it on this purchase. I told them I did not want financing if I could not use it now.

I ordered contacts Dec29. They sent an email and said it was shipped Jan7. And then I got an email saying it was delivered Jan10. I checked my mailbox and it had no package in it. I called and Lady said it went to someone address in Maryland!!!! Which sounds dumb as hell if you got the Damn address on the item I ordered!!!! But I'm never ordering from them again.

I've spent hours on the phone trying to get warranty claim service arranged. When I do, they cancel appointments with zero notice. When appointments are scheduled they do it blindly without asking for availability. Then they are surprised when nobody is home waiting for 8 hours. Ridiculous does not even begin to describe my experience. STAY AWAY!!!

The absolute WORST in Home Warranty services. Their fees are definitely higher than the typical home warranty company but they are nothing better than glorified high charging repair company. My microwave blew up in Nov 2019 and the tech said that my model was no longer in service and could not be repaired. He would then submit his report to Sears so they could start the claims process. After 7 excruciatingly painful phone calls over the past 10 weeks, I just learned today by a high & mighty sounding "case manager" that they cannot process the claim since their sub-contracting agency had not filed the case report. I wanted to cancel my plan but supposedly is locked in for another 6m under a "contract." Sears Home Warranty is a total SCAM. Give your business elsewhere and AVOID them at all costs.

I have a sears top loading washer of the 700S series. It was supposed to be at the top of the line for large capacity washers. Two weeks ago the washer just quit as it started a load. No power, nothing. I went through all the self diagnosis and decided that it was the electronic panel. Called Sears to order the part telling the parts guy that it was under warranty. I was told I would have to pay for the part and try and file for a parts refund. The part was $257 and change. I was next sent to the scheduling department who informed me that "of course I did not pay upfront for the part and was refunded for the part. I had an appointment for what I thought was a repair in about a week.

I placed 3 orders on Sears.com on December 15, 2019. They were shipped to Arden Sears Store. I went 6 times to pick up my things and each time I came, the workers said to me: "We can't find your stuff, we have a lot of boxes, come back another day." Each time I was sitting and waiting there for 1.5 hours to 2 hours, while they were trying to find my things. They never found it. So, I came there on January 7, 2020, number 7 time and went straight to manager. She said it's might go back on the floor already. So, I went and looked and found my 2 lost shoes. The other 2 were not there. I said to them in merchandise pick up that I found my 2 lost shoes. They said "No, you can't take them. You can only buy them." Can you imagine? I already paid for them online and they wanted me to pay for those shoes one more time. That's total mess!

I brought a greenhouse from Sears.com. It came and the bolts was missing. I call and was told that in order to get anything I’ll have to wait 48 hr because it was a third party. So I ask for a return label. Ever since the return label. I’ve been getting the run around and it’s been a month. Then they email me with sorry I’ll have to pay for my own return. It’s missing parts and I have to pay for a return. Omg are you kidding me. I never attach nothing most parts are still wrap the way it came. Now you telling me just 'cause it’s your fault that’s it’s missing the bolts. (I’ve ask to get the bolts replace but was inform that it would take 48 hr to contact the seller. So I went ahead an ask for a return.) so it cost my 70+ dollar for someone mistake, for me opening the box, and for sears.com to not step in and help like they promise. 3rd party company name KAPSCOMOTO.

My wife and I had our oven go bad. We have a in home service contract so the repair person (nice guy) tried to get it repaired but it was not repairable. So our contract with SEARS had the company contact us to tell us we had a credit for $1494. We first went to the outlet store in Oceanside where Jason went out of his way to help us. We couldn't find what we wanted so we went to the Escondido store in North County Fair. We had Terry (sales check # **) wait on us. WHAT GREAT SERVICE!!!! Talk about going out of the way. Holy cow. My compliments to your company. This is why we go to the North County Fair store. Keep it open please. Tom **, Valley Center, CA

Tech came to home. Easy fridge fix. Flapper on ice chute broken inside door. He didn’t know how to take door panel off. Then charged me diagnostic fee after I rejected his telling me it was a pump and cost would be $700. Then tried to sell me a home warranty! He didn’t touch a single part, screw or anything. Flap is a 12 dollar part! I thought he had the knowledge and tools. Piece of cake, right. I’ll never use these thieves again. I downloaded a repair video and bought part online. Tried to give them easy money and they wanted more. Don’t use Sears Home Services or A&E Repair as they are called here.

Gary **, Dec 30, 2019 | Holly Springs, NC. This has been a horrible experience from the beginning. I purchased the Whole House Plan. Extremely poor customer service. I made the mistake of trusting the SEARS NAME. Please don't make the same mistake I did by not reading the HORRIBLE reviews about this company. Regardless how poor the service is you can't just cancel the contract without paying a ridiculous penalty. The brochure reads "Once your plan is fully active after 30 days, you can expect to pay ONLY A LOW SERVICE APPOINTMENT FEE FOR EACH APPROVED CLAIM." To replace my hot water heater I paid the $100.00 appointment fee only to find out there was an additional $325.00 for the so called small print. However the sales reps. have no problem selling you on the appointment fee only. Buyer beware. THIS COMPANY IS A SCAM!!!!

I ordered a microwave back in October and it was installed 2 weeks later. The microwave came broken and the gentleman who installed it tried to do an exchange while he was here but was not able to get it done. He gave me the number where I needed to call to reschedule to get a new microwave delivered. I have been going back and forth since November 11th (2019) and today is December 28th and I still do not have a microwave.

I booked Home Sears to update my kitchen - refacing kitchen cabinets. I was very clear upfront that I needed the job to be completed by Christmas 12/25. The contractor, Alex was great! He paid attention to detail. Then the nightmare came.... Incorrect cabinet doors were delivered. Alex reported it right away but nothing was done. I paid 20k for this job and thought I was dealing with a professional company.

We had Sears repair come to our house to repair our washer on Nov 25, 2019, they had to order parts, I paid with a check in full, $390.47, for the repair and parts that day, the check was deposited with in two days, two weeks later our parts came and another repair person came, when he was finished (I was not there) he gave my husband a bill for $177.62 he told my husband we only paid $212.85. I have called Sears several times to get this resolved and have always talked to someone and not one person has reached out to me to help me. This has not only taken up my time and patience but we are still out $177.62. My next step will be to report this to the Better Business Bureau.

I spoke with customer service on May 6, 2019 and informed them to cancel the account. Sears Home Improvement sent me to an offshore help desk were they have refused to cancel the account now on three occasions. I just called my credit card company to change my credit card number to stop these charges.

Waited over a month for appliances to be delivered. Delivery was supposed to be between 1:15-3:15 today. Delivery man called at 11:30 am to say no one was home, meanwhile I was at home waiting on the delivery. Refused to redeliver. Customer service is a joke. Waited for an hour now on the phone and still no representative. Repetitive message about visiting their website or Facebook page. Now I have to keep calling to get my money back and I still need to order my appliances elsewhere. Worst company I’ve ever dealt with.

I ordered an item from Sears. It came damaged because they did not box it for delivery. I called customer service to let them know, they said I would have to return the item first, then get my refund after they received it and it would then take 3 to 5 business days, this was on Dec. 2nd. It was supposed to be a Christmas gift. I told them I could not afford to do that and pay for the item twice while waiting but had no choice in order to get it in time for Christmas. So I reordered it and finally got it in today 12/19/2019 and it is in the same shape as before damaged!!!! Also I have not received my refund from the first order yet.

After waiting more than a week for my treadmill and exercise bike, I can't tell you how disappointed I am! I wish there was a rating of ZERO stars because that's what I would give Sears for their EPIC fail! The delivery guy said he would only assemble the treadmill because it was getting late and he had a family to get home to. Mind you, I waited all day for the delivery and it's not my fault he didn't arrive until 6pm! Then he said there were multiple parts missing to the treadmill and that he could order the missing pieces and come back. No thanks. I'm done with Sears. Cancelled!

I placed an order for a toy online. I got an email saying it had been delivered. It was never delivered -- I work from home and would have seen it. I tried the tracking number, which said it had been delivered to a different state. I called Sears to try to figure this out. I was told a third party supplier had supplied my order and given the third party supplier's phone number. No one answers that number. So Sears just stole $40 from me with no apology.

I placed an order for water filters from Sears only to find out later that they were sold by a 3rd party on "Sears Marketplace", which is like their eBay. The filters turned out to be counterfeit which I documented by photo and confirmed in writing with the manufacturer. It took multiple communications with Sears to get the refund. Every communication was with someone different, and they refused to look at my documentation. Since then I have contacted Sears several more times to warn them about the Marketplace seller with counterfeit products. I can't get through to anyone, there is no supervisor or manager for customer service. I have tried my best to get Sears to address the matter but they have not. So writing reviews is my only recourse. .... Sears used to be a trusted name, now they don't even have that.

I purchased a gift of jewelry online recently and it was an outstanding experience. I found a great buy for cultured pearl stud earrings, perfect for a friend of mine for Christmas. Shopping online was simple and quick. I placed the order within a few seconds, and received an immediate confirmation. Sears sent frequent tracking updates so I could observe the shipping process without even having to enter tracking information. It was a great purchase and service process.

Awful. Delivery window was 2:45 - 4:45pm. They show up at 7:45pm. We called at 4:45 and was told they'd deliver at 5:30. I call at 5:30 and couldn't get through to anyone and was on hold for 30 minutes. I gave up. Then, they show up at 7:45pm and they took one look at the doorway, and said they can't fit it in. I offered the garage, the back door. They take photos of the house and one hallway, and then called it quits. The guy gets into the truck and refuses to talk about any other options. Then he ignores me and calls the next person to let them know that they're coming in 10 minutes. I will never shop there again.

The Sears Home Warranty is a scam. We signed up and paid the $69.00 per month for a whole home warranty program. Our first covered repair for a smoke detector was a nightmare. They didn't have a single electrician in the Nashville, TN area that was in their network. The one company they referred me to denied the claim because they don't work with Sears anymore. Sears had me call my own electrician and said that they would pay for the covered repair. We called after the electrician started to try and figure the problem out. Once he did figure it out and we called Sears to have them pay for the repair they offered $249 of the $624 bill. The person in the claims department has the power to tell you what the repair should have been and then will only pay that amount. We were not only out the $69 monthly fee but the $375 for the covered repair. We cancelled the program immediately. DON'T SIGN UP FOR THIS SCAM!!!

So.... I booked an appointment ONLINE WITH Sears to have my dryer repaired. Big Mistake! I caution you to be very careful scheduling appointments online. I erroneously booked a "maintenance" appointment and should have booked a "repair" appointment. They charge $89 just to come to your home. The technician apologized and promptly stated he couldn't do the repair, he's only trained to do maintenance. OK. That was my fault. Bottom line. It cost over $312 to replace a part that cost $28.00!!! $89 for my mistake. $89 for the "correct" technician to come to our home. $28 for the part and $106 dollars for a 20 MINUTE JOB! Really???

I bought a mattress a year ago from Sears - a $2,200 Stearns and Foster. After using for a few months, the mattress started to sag. I called and, after jumping through hoops and paying a $70 delivery fee, I got a replacement mattress - a $1,900 Sealy Hybrid. This mattress is now sagging. I called to just return the mattress and offered to pay the 15% restocking fee and the $70 pickup fee. NOPE! I have to jump through more hoops, pick out another mattress, and pay a $70 delivery fee. I called two different numbers and was told they can’t return it and they can’t waive the delivery fee because I’m “too far in the warranty process”. This is absolute BS!! I am now forced to either buy more Sears crap or take them to small claims court! Then I read they filed bankruptcy! HORRIBLE customer service; HORRIBLE products; HORRIBLE warranty system! I will NEVER buy from them again!

Sears.com must outsource their customer service to people who speak very limited English. In an attempt to exchange a refrigerator, I spent hours on the phone repeatedly asking the service rep to repeat herself because I could not understand her. I ultimately cancelled the order and requested a refund. I think that the customer service rep said that the refund and pick up would be done in 7 days, but she would not send a email to confirm. I would suggest that sears.com return to using English speaking people for customer service to native English speaking customers. It is very frustrating to try to conduct business with someone you can't understand.

Zero Stars!!! We have been customers since October of 2017. We have had a couple of repairs to our Refrigerator during this time. Well, a week ago, it died. The Sears Service Technician who came out this week claimed that unauthorized repairs had been performed on our unit in the past and nullified our claim. This is outrageous! Sears Home Warranty are the only people who have touched my appliances since 10/2017. These people are shady at best. I think this is a tactic they use so they never have to replace an appliance. I thought we were dealing with a reputable company. Do yourself a favor and use another company. SCAM!

I don't know if there is a way to rate ZERO stars to SEARS, horrible experience. I would not suggest anyone to buy it from SEARS; 2 years ago I have purchased a sofa from Sears Canada with 5 years of extended warranty, and within a month the sofa leather is started peeling off and notice cuts on the leather. I went to store and they said they are going to send technician, and I only learn that the display unit was delivered to me, instead of brand new 3 seat Sofa; no one showed up and within 2 months in 2017 Sears has shutdown their operations in Ontario, Canada, basically everywhere in Canada.

Had Sears to my home on 11/20- technician said he couldnt repair, had to order part. He said it will be shipped to sears, then he will come and replace. I had to pay for the labor that day, plus part and labor for when he comes back. Well played Sears, you have my money, no guarantee of when you will be back. Tomorrow is Thanksgiving and i am really upset that i havent heard anything about my oven. Word of mouth can make or break and honesty, is Sears really on a position to lose more?

RUN AWAY FROM THESE CROOKS. THEY ARE THE ABSOLUTE BIGGEST LIARS. I'm trying Liberty Home Guard...Hope they are better. SEARS ARE LIARS!!!! They shipped a part to me then the next appointment is 8 days later!!!! Sad pathetic joke....rip you off on the monthly payments and when you need them they make you wait!!!! Not worth it.

Sears is awful. Run from them. I've had a full home warranty at $70 per month. The heat pump failed in April 2019. Sears sent a technician who replaced the condenser and other parts. The unit failed again in early November. A different company was sent for repairs. He stated the first technician did an improper install. He recommended Sears replace the HVAC. However, there were 3 parts that needed repair, like a heat coil. These parts are outdated. (1997 HVAC). Sears wants me to pay $1100. For these parts. Hey, if I'm getting a whole new HVAC, a new coil and thermostat are standard- they automatically come with it. So, why am I paying for an old thermostat when a new one comes standard with the new unit? Because it's Sears, and they are thieves.

I purchased a Sears home warranty plan about 11 months ago. I contacted Sears in August concerning my refrigerator having temperature problems. They assigned my work order to a local vendor to assess the problem. The first vendor they assigned never returned my calls to schedule an appointment. They assigned my work order to a second vendor who finally showed up after two no shows. Turns out the temperature gauge needed replacing. It took 2 weeks to have the part mail to the vendor. Once the vendor received the part and after 3 attempts to reach the vendor to install the parts, the vendor never showed up to install the part. They ended up reassigning my appointment to a Sears technician.

My fiancé and I purchased a new gas range to replace the one that he had for only 2 years. Point of sale at the store we were promised a delivery day of Monday then received a call that Monday only to be told from a third party contractor that they don't do deliveries on Monday and wanted to reschedule for Tuesday. Tuesday was not a good day as we had other appointments that could not be cancelled so we rescheduled for Wednesday. This caused us to have 2 days off work paid leave.

I am a single woman in my 70’s who had a boiler for heating installed and bought maintenance plan, because I live in rural area and could not find anyone else who could install one. 3 years later, I have had 2 yearly service calls to make sure all was well and this year boiler system did not work. When I turned it on, water started gushing from the pressure valve on top of boiler and water kept running from the condensation pump on the floor when I turned it off. I shut off the furnace and called Sears and was given a service date 3 weeks out.

I mean VERY BAD!!!! These guys are crooks. Easy to rip you off with lots of promises until they get you signed up but rest assure they will find an excuse to deny your claim regardless. I had the full coverage for the Whole House including (Heating and Air conditioning) for more than 2 years with $100 deductible, it’s the best policy they offer for home appliances. Recently I put a claim for the Furnace since it stopped working and they denied it right away. I guess the moral of this story is they will lure you in until they get your money and then walk away from any claims or headaches. So sad. They shouldn’t be allowed to do doing business.

A Sears home service technician ordered a part for a piece of equipment in my home. One month later, when the part was scheduled to be installed, no-show for home appointment. One month later I cancelled the unavailable part which I had paid for. Three weeks after that, no refund. Many phone calls and 2 chat sessions don't seem to have any response from Sears, despite many Sears phone/on-line service persons' assertions.

I got wrong item on the mail and to get my money back I get to go to an unbelievable trouble. Not only I have to return an item that I didn't order but I have to do all the work, print label, get a new package, and go to UPS and drop it off. And then when they will receive the item, I will receive my money back, and the item I ordered was sold out already. I just don't understand why I have to go to all this trouble when I was not the negligent that got the wrong item delivered. No wonder this company is going bankruptcy!!!!

I purchased a Kenmore refrigerator few months ago and when I installed it I noticed there is a chip and crack in freezer section. The technician came and said, "You should request for a replacement," but Sears denied although it was still under warranty. They sent a technician for repair but he did not have the repair kit. Finally I received the repair kit (that was a glue) and scheduled me for the third time for repair between 1-5 pm yesterday.

I ordered a costume for Halloween that was supposed to be delivered on 10/30/19. The morning of Halloween I still hadn't received my costume. When I tried to track my order with the USPS tracking number provided, I found that the package was not ready for pickup yet so I went online with Sears.com to check the validity of the order. It showed the order was still being processed. Called and spoke with a Representative from Sears.com who confirmed the order was still being processed and they would cancel the order and send my refund. Three days later I received an email from Sears.com saying they were investigating my inquiry to cancel and to allow 72 more hrs. to finalize the inquiry.

My husband and I got a new HVAC system from sears, installed in May. It took them the entire summer to do the inspections they were supposed to, and called it good. The city inspector was finally able to come then to close out the permit. Instead he found several problems that actually explain why the system isn't as efficient as it's supposed to be. Told us to have Sears come fix it. That was over two months ago. The project manager refuses to talk to us, only the sales guy who sold the system to us will answer us. He finally got the management to deal with the project manager, who FINALLY sent our information to a different installation team from the one he'd originally promised would contact us.

I purchased an a $600.00 exercise bike over a month ago! Received a delivery date; took the day off of work. Received a call 2 hours prior to delivery time. It's been delayed. Call to reschedule! Are you serious Sears!! It's been over a month! Nobody to talk to besides a bunch of foreigners in a call service! I am not rescheduling. I will be going directly to the store for a full refund and will never order from Sears again! There are zero excuses for this inconvenience and timeline on a delivery!

I placed an order last night and tried to cancel the order immediately after. I tried to do so online at first because you are suppose to be able to if the order is still processing but I was not. I then called customer service (extremely hard to understand) and they told me to call in the morning. I called in the morning and was told the order is preparing to ship and there is nothing they can do. The best I can do is when the package is delivered in a week to not accept it and have it sent back to them. Only then will I get a refund! So basically I tried to cancel an order right after placing it and because I was given the run around not even 12 hours after the order was placed and not shipped it is unable to be cancelled even though it is outlined in their cancellation policy that you are able to do so. Horrendous customer service. No wonder department stores are going out of business. It's all about customer service people!

And I've had to replace my Kenmore "Elite" oven door because the screws for the handle are too long and tapped into the door glass. It shattered at about 6 months. Sears.... You're struggling man. Dishwasher, refrigerator and oven. Pretty much 3 for 3 in the negative. I had to leave one-star because they wouldn't let me leave it blank.

This contract is not worth the paper it is written on. If I could rate ZERO stars I would. I purchased the contract after a Sears tech diagnosis the problems with our Kenmore Pro oven did not work. After paying $230 for the repair and purchasing the home warranty - the ice still did not work- I called for them to come out to fix it and they charged me $100 to come out and for the second time it still did not work. So I called again, they came out to repair the initial problem which was under the 90 day warranty for the repair and we were charged again $99 for Sears to fix the same problem.

I placed an order online and paid expedited shipping fees to have the item on a certain day. The order was never delivered to UPS for shipment to me. When I called to question this, I was told there was nothing they could do and it would have to be delivered 5 days late. I told them it was time-sensitive for an event and I was able to give them one more day to overnight the package to me. They said it wasn't possible, even though the item is sitting in their warehouse to be picked up. It is shameful that they hook you in with a promise of a delivery date and then don't even come close to honoring it. I could have purchased the item elsewhere but they had the earliest delivery date. Now I'm in a bind and don't have what I need. I will not be shopping with Sears online again.

Kenmore elite microwave oven still waiting for replacement month. Repair service for microwave oven has not been fixed or replaced due to service repair person damage it by trying to fix it. I told him I needed due to being sick with cancer. Need to eat every 15 minutes to try gain weight like warm in it in my microwave oven. I like the oven part. They are interfering with my health. Their repair company Sedgwick The third-party warranty never returns phone calls. Don’t care about customers at all. Repair person came at 8:30 at night and bent the vent Metal and kept going in there with his nose pliers and screwdriver with all the wires still damage microwave. Now have to worry about fires.

On the Sears website, I ordered an LOL doll house. When I added the item to my cart, it added an LOL Glamvan. I didn't notice until I received an email from Sears and Ebay. The email from Sears directed me to Ebay. I called Ebay and was told to contact Sears. The next day I called Sears customer service to let them know the website error and to cancel my order. I was told to contact Ebay. Frustrated! No customer service help at all. I stopped shopping at Sears since 1985 because of a bad deal. This was my first and absolutely last time I shop Sears. They need better Management.

Purchased extended warranty. Still waiting 8 months later. I have an extended warranty on my free standing ice maker. The ice maker went out of March. After 4 service calls and 8 no show scheduled service calls, Sears agreed to replace the ice machine. That was in July. After numerous calls and promises, the ice machine was delivered today...the end of October. On Friday, October 18, Sears notified me the ice machine would be delivered on Monday and installation would occur at that time. I called back twice to verify that installation would be done at the same time. Well, the ice machine arrived today, but no installation. I have now been on hold for 1 hour being transferred from person to person to get installed. This is terrible service. I expect more.

Boy have the mighty fallen! Aside from a shortage of sales personnel, the ones left either avoid customers or give erroneous answers. Merchandise is greatly diminished. Sales signs were posted for certain items that weren't even available (not sold out, just non-existent). There were 2 employees in appliances shooting the breeze while I kept circling around trying to find vacuum parts for my Kenmore canister vac. No bags, no filters and they were selling vacuums that used these supplies. Why bother trying to sell vacuums when you can't keep bags available? I'll just hang on to my 10 year old vac and get a replacement elsewhere.

Sears home appliances in Ripley is terrible. We went in there today because we are looking for a new refrigerator and new stove. The lady working was snobby and there was no prices on absolutely nothing.

I could go on forever with tons of horrible details with how Sears has treated my family for about 2 months now but the main gist is this. Our refrigerator that we bought from Sears just a year ago broke and we lost tons of money due to food spoiling. Since I was under warranty, they sent a representative who ordered 3 parts to fix it, said it should arrive within a week. About 7 weeks later, 2/3 still haven't because they're back-ordered. It took over a month before Sears would authorize a replacement and I tried every week because y'know, having a fridge is pretty essential! To say we've been heavily inconvenienced or lost lots of money due to compromises necessary when you don't have a fridge is an understatement.

I ordered a washer online through Sears Hometown store on 9/03/19 for direct home delivery. Upon completion of my order I was sent an email of my receipt and in small print "allow 3-4 weeks for delivery" which was my first red flag. I thought that was quite a long time to wait especially since I don't live far from one of the Hometown store locations but I decided to be patient and wait the allotted time. Week 4 came and no washer, no email, no phone call nothing but a status change to "ready for pickup" when I check the status of my order online. I called customer service and was told a communication had been sent and I should be hearing something back in 24-48 hours. 48 hours later still no communication. I called again and again a communication was sent and I was told I should hear something back within 24-48 hours.

Updated on 10/28/2019: Follow up from the last review on 10/14 about work order ** and **. Customer representative called and asked that I find an installer for the drop in electric range. She would send a check that would be allotted for installation. Unfortunately they could not find an installer. I found an installer for the range and to date I have not receive a check for the installation. Help?

I had purchased a microwave from Sears back in September 2017 and it has broken in total 6 times. I had purchased the warranty, so they came and fixed it with no problem. However, during the last time it broke, I asked them to replace it. This was in the beginning of September 2019. They said it was no problem and they will replace it, but no instructions were given. A few weeks later after many calls, they finally told me that I had to go down to my local Sears to pick out the model I had. This was on September 22, already 2 weeks without a microwave. They advised that a technician would call to set up the delivery and installation. This was the worst thing ever. They advised it would be installed on October 7, already a month without a microwave, I said that was okay. No one ever came and when I called the number provided, it was always busy. I had to call Sears and demand to pick up the microwave and install it myself. This is ridiculous.

I purchased a Samsung dryer from Sears and sears installed it. One year later the dryer broke. A Samsung repairman came out and said the problem was the installation but he would fix it even though it was Sears' responsibility. Two years later the dryer broke. Samsung came out and again said it was an installation problem and I had to call Sears. I called Sears and they acknowledged it was their problem but they would not take responsibility because it was past the warranty time. So even though they installed it incorrectly I had to pay to have it repaired. I will never buy another thing from Sears. I also will never buy a Samsung product again. As usual two companies passing the buck!

I ordered a home gym and used the online chat to ask a few questions. I was told that the gym would come with installation if I chose the delivery and setup option. I chose that option and paid 99 delivery fee which was 70.00 more than the competitors fee but since they said installation was included, it was worth the extra cost. The item was delivered and not installed. After many phone calls I was told that installation was not available for this item. Sears refused to review the chat conversation and refused to issue any type of refund on my delivery. I will never shop at Sears again! Stay away!

I received an email advertising a great deal, went on to the site and saw that I could pick up the product from my local store, which was great, seemingly. I decided to change to the quantity to two since it was such a great deal. Well a day or two later I get a notification that my order is ready for pick up, so I go in and immediately there is a problem. The kiosk couldn't find my order. A Sears employee came out and helped me in person. They found the order in their system but told me it was picked up already. I told them that was impossible but they said it was true and they even had all of the correct paperwork to do so. They were going to check their security cameras for the footage of the person who picked it up.

That day I woke up and had coffee. While having coffee, I remembered I needed pants. I drove to Sears and asked the salesperson where the men's pants were. She then led me to them. She was very nice. I tried them on, they fit and I bought them.

Sears is the worst! DO NOT purchase a Sears Master Protection Agreement. It is not worth the paper it is written on. I have a Kenmore Water Heater that is waiting on parts. They will replace the water heater if they have not found the parts in 21 days. At 20 days they canceled the order and re-ordered the part. Now they say that I have to wait another 21 days. In the meantime, I HAVE NO HOT WATER. They don't care. I have called multiple times and keep getting transferred. Yesterday I was transferred 7 times and disconnected twice. I was on the phone for over 2 hours and got nowhere.

I have spent 14 hours on the phone calling numerous Sears numbers with no one to assist me in a warranty return. They offer the sympathy and nothing else. Worst customer service that I have ever experienced. I ordered a coin operated washing machine online. The unit did not work out of the box and after 4 repair appointments, it still did not work. Very, very frustrating.

We called our home warranty in July for a broken ice maker. Sears came in July but didn’t fix it. We called back and they rescheduled for August. My renter took off work but they never came! So I called and they then said they couldn’t come till September. They came out in September but needed to order a part. Now it’s October and still not fixed!! We’re still waiting...

I have read many of the reviews and have experienced the same poor service and treatment...no show techs, billing problems, hours on hold, hung up on, trying to talk to people who are difficult to understand, etc, etc, etc. I have been trying to get a Kenmore Elite refrigerator fixed for ten weeks and counting. I, too, am at the point where I will NEVER purchase ANYTHING from Sears ever again. That being said, I have been able to reach the voicemail of Rob Baker, VP, Customer Experience and let him know what I thought of my experience so far. He can be reached at 1-847-286-2500. Just ask for him by name when prompted. He can also be reached by email at **.

Googled appliance repair service for dryer that wasn't getting hot. Called the service and they responded they would come out for $90 service call that would apply to any work performed. Agreed and technician from Sears showed up. I was not aware I was calling Sears service center until technician arrived. I have had bad experiences in the past and would not have called them intentionally. At any rate, since the technician was here I agreed to the $90 service fee. He diagnosed the problem immediately and replaced thermal plate part which cost $13 and $220 labor in 20 minutes. That supposedly included a discount. Plus his credit machine didn't work so I had to pay by check. Learned my lesson. Will never do that again!

I had an appointment for repair of a washer/dryer combo. Repairman called this morning to let me know he was on the way and to tell me he only accepts cash, check or credit card. I told him it was a company washer/dryer and I needed an invoice to submit to our bookkeeper and they would send him a check. He said he doesn't do business that way, and he called Sears and cancelled the appointment. I called Sears Customer Service number. After being transferred 3 times, I was told to call another number. Called them, got transferred 2 times, said I was talking to wrong department, gave me yet another phone number. Called it. After being transferred, again, twice, I finally got a person who said that their policy is for the repairman to be paid. I explained that I did not have funds for such expenses, that I needed an invoice to submit for payment. No good. They said, "Sorry but that's how we do business."

I was supposed to have an elliptical delivered to a store about 45 min from my home last Friday. I got an email on Sat that it was there. It is not. After multiple phone calls to customer service I still do not have it or know when it will arrive. I was told there are no supervisors to speak with and was given another phone number to call which hung up on me every time I picked a number from the automated message. I have requested that a supervisor call me back and have been told that is not possible. I'm starting to wonder if this is a scam of some sort? I paid for the machine nearly two weeks ago and still don't have it or an ETA on its delivery.

I bought a Craftsman riding mower in 2016. Almost immediately the carburetor had to be replaced. That was also defective and a second one had to be installed. In June this year a third one had to be installed. Now, only three months later it needs a fourth carburetor. But it's takes a month and a half to two months before the repairman can come out. Fortunately, I extended the warranty twice. Unfortunately, Sears' warranty service is so slow and delayed it (and its riding mower) is almost worthless.

On 8/18/19 a Sears repair guy came to fix my refrigerator which was making a loud noise and had frost on the back wall of the freezer. One and 1/2 hours later he had defrosted the freezer. That's all he did! And the bill was $400. I didn't think it would do any good to complain about the $$ to the repair guy, so I called Sears. Was told by a nice guy that a Manager would call me within 3 days. That call never came. So, to summarize: A huge bill, with the same noise/frost returning in 13 days. No return call from Customer Service. DO NOT HIRE THIS COMPANY. I was contacted about 1 month later and asked for my name/addr/etc. which I provided. Nothing since then.

I purchased a central air system. Was offered 24 month interest free financing along with a $500 discount or a warranty in the amount of $500. I purchased the warranty and did not get the financing as I was told I could have. Been round and round with Sears Home Improvements and Sears Corporate. Sears Corporate honored my financing, I have that agreement in writing, and Sears Home Services pulled it!!! BEWARE. THEY DO NOT STAND BEHIND THEIR AGREEMENTS!!!!

I ordered a special size window air conditioner from Sears on 9-11 with a delivery date of 9-23 (must have been shipped from China). It was to be delivered to my local Sears. It cost $269 + tax. On 9-24, I still hadn't gotten a delivery notice. After 2 hours on the phone hunting for my AC, I got 3 different responses. 1: order was cancelled cue to out of stock, status unknown with a 72 hour resolution and order had been delivered to the store. I went to the store and punched my order into the pickup computer and it said QTY:0. The warehouse team looked for and found the item delivered.

Updated: 9/24/19- still no working fridge, can’t give me an appointment til end of next month. Such a horrid company to deal with. NEVER AGAIN. UPDATE: 08/26/19- still waiting for the issue to be resolved. They have ordered and replaced several parts but nothing has fixed the issue. They refuse to just replace the entire unit. Ridiculous.

I purchased a Kenmore Elite stainless refrigerator for $1,200 less than 3 years ago, and immediately had quality issues. The ice maker never worked properly, and after 3 repair attempts I was told I’m out of luck because the warranty expired. Now, the entire refrigerator is broken. I had to throw away hundreds of dollars worth of ruined food. Two hours and 3 ”supervisors” later I was told Someone would contact me in 24-48 hours with a service date. This is why I’ll never purchase a product from Sears again. The company is going out of business for a reason. Another American icon run into ground by poor management & horrible customer service. I’m sorry Mr Roebuck, but Good Riddance.

I purchased a Craftsman Tool Chest and Rolling Cabinet. Two drawers on the chest have paint chips and scratches. One drawer on the rolling tool cabinet has a dent (looks like it was dented prior to being painted). I called Sears customer service and asked for a replacements to be shipped to my house. The foreign Sears customer service guy refused to do anything for me. He told me to drive three hours round trip to the out-state Hometown Sears (at a gasoline cost of $30) to return the products and reorder new ones. I also called the Hometown Sears and the Craftsman Warranty lines, but they said the same thing.

We purchased 2 laundry center units in August of 2018 and ended up with the same problem in both dryers. We have the 5 year extended warranty on both units. The dryers are gas and starting around the 23rd of August both dryers would not dry the towels all the way, as a matter of fact it took me an hour and 40 minutes to dry towels in one dryer and 1 hour and 15 minutes in the other to dry only 4 towels. I called Sears warranty department and told them what was going on and they sent James on the 30th. We had been told by a previous repairman they had sent when we first got the units to replace the venting tube and the outside cover as that was why we were getting so much lint which we did. James came over and thought that our tube was too long so he cut it, checked the venting outside and told us that there was nothing wrong with the dryer. Did some laundry and again my clothes would not dry all the way.

Updated 09/19/2019: This is a follow up to my initial review. The total cost of labor and parts came to $409 which was ridiculous to replace a spark plug module and I was asked to pay in advance before the job was to be done. I canceled I had to pay for the diagnostic which came to $136.09 (taxes included). I just received a receipt from Sears Service in my email and was offered a 50% discount for the repair ( Diagnostic fee not included). This seems a very odd way to run a business to say the least. Incredible. Will not call Sears again.

We have a Sears home protection on our GE Washer purchased in 2014. First technician came out in July to diagnose. Needed to order parts. 2nd technician came out and said needed more parts so he ordered them. 3rd technician came out and said he needed more parts so he ordered them. 4th technician came out and said he needed more parts so he ordered them. Today, September 17, was supposed to be the big day to finally get the washing machine fixed. The appointment was set up for 8 a.m. - 1 p.m. The 1800 line called me in the morning to verify if an adult would be home and I gave them my husband's phone number. No one called all day, and no one showed up.

I had request repair for my dryer. Gave them the make model and error code. Error code stated what was wrong. After waiting 3 weeks for a repair man to show he did not bring the part required to correct the error. He has to now order the part and will be out in another 3 weeks to install the part. Seriously “6 weeks” to get a dryer repaired.

I purchased a treadmill from Sears.com on 9/1/18. The earliest possible delivery time was 9/16. Made the purchase and was informed I would get a call on 9/15 to schedule the time for the delivery. Two weeks wait made me reconsider the purchase. Goes to show your first instincts are usually right. I chose to go ahead with the purchase. On 9/15 I get an email stating my deliver had been rescheduled till 9/16. This was the date I was expecting it. Went to the online chat to check the status. Oh yes, it is showing scheduled for delivery on 9/16. I explained the email I received and they could not understand it.

Called Sears for help on a Fridge I purchased a few years ago. I called 800 469 4663. 1st agent I couldn’t understand at all and she hung up on me. Called back and I could barely understand 2nd agent but she wasn’t helpful at all. I Asked for Supervisor 6 times before I was sent to one. Supervisor Renea from Philippines answered but was no help. I asked for Renea's boss, he said Kian, his supervisor was in a meeting. None I talked to said they had ID employee numbers and No complaint department or process. No complaint phone number, unusual email only moments@customerservice.sears.com.

I've used Sears Repair for 25 years. Always happy, but not now. Waited 3 weeks for appointment to fix our range. Repairman showed up, spent 5 minutes to say he couldn't fix it. Billed $99 on debit card, said it didn't go thru. Wrote a check for $69 (he offered a discount, after realizing that $99 was crazy). He left and the original $99 charge went through on debit card. Called him and he said to call the service department. Spent 2 hours and 5 calls over 2 days getting routed to wrong people at Sears. The Repairman would not answer my calls or texts. Still no refund. I will never use Sears Repair again.

We needed a repair on our washing machine. The first service tech was brand new, here a few minutes and shortly after leaving the problem started again. Second scheduled call, someone was out sick. Rather than putting on the next day, we were put off for another week. Up to 3 weeks now waiting for a repair. Second tech was efficient, solved the problem same trip. He presented a home warranty suggestions that would cover "everything" in our home. Against my instinct, I signed up for it. Approximately 2 months later our central air stopped working. When we called for service, we were told 3 weeks for a service call, In the hottest weeks of the summer. Before I could cancel this horrible plan, we received a call from a collection agency. It appears that Sears had a problem with their processing of credit cards, and my initial repair bill never processed.

Sears service (Transform SR Brands LLC,) is by far the most horrific service company I have ever dealt with. As of today it is 51 days since my case was opened on 7/22/19 and my garden tractor is still not scheduled for repair. A tech was on site on July 22, 2019 to evaluate the problem. The frame cracked in several places along with damage to many other parts. Parts were ordered and most were delivered. I believe from the order they are still missing 6 parts with no sign of delivery. I have been scheduled 4 times since receiving parts for a tech to install them and have been cancelled 4 times the day of service. I am still waiting for a yet another mgr to call me and reschedule an appt. I ask "How does Sears service schedule appts without having a tech available?" I get the same BS every time I call, "Did you receive all the part?" OR, "We are scheduling a senior tech" OR "We don't have a tech available."

I recently made a purchase from Sears.com and the part didn't fit my LG washing machine. I requested a return authorization and was told "no problem". I am still waiting for the return authorization. This purchase was made on Aug 28th 2019. I have contacted them via email, chat, and by phone. Today I received an email asking if I had received the return auth. but if I had not, call 1-800-283-6940. This number is no longer in service. What a bunch of CRAP. Be forewarned. DON'T DO BUSINESS WITH SEARS, No wonder they are closing so many stores.

This is the third time our LG Elite refrigerator has broken down. It took 8 days to get a tech to the house & now we have to wait 10 more days for the 5 parts to arrive. This is not acceptable. Most appliances seem to be junk....

Sears has always been my favorite store to purchase my appliances. I love Kenmore Products and Sears has always given me great service. However, this time the issue is not with the products. The issue was my local store told me to come in with the measurements of the space for each appliance since I have cabinets surrounding my current appliances. This was to avoid issues with installation. However, when the products arrived they did not fit in the space in which I provided measurements for. I paid for installation and then was told it would cost an additional $300 for one appliance, I had to hire a plumber for the second appliance.

Told me they could change delivery date if I ordered though chat (thanks, Janet). Tried to upsell maintenance plan hard (sorry, Janet). 10 minutes after order placed....told me my new delivery date was unavailable (screw you, Janet). Then the delivery guys rushed the install and screwed up the door so it wouldn't close. When we called them back, they said we'll get back to you. They never did and we had to fix their mistakes so the door would shut right. Kenmore products seem to be solid but the rest of the Sears operation is a nightmare.

Sears use to be my favorite store, and now that my local store has closed and others are going out of business. Online customer service has proven to be a nightmare. They have no control of online orders. Once an order is placed it can't be cancelled. This tells me they have no control over of their operations.

I have had a HORRIBLE experience with Sears technicians and customer service. To make a very long story short, parts were incorrectly ordered, and the techs missed 2 appts to come out and fix my washer (after the initial first diagnosis appt.). I took off 2 days of work for the repair, and could not afford to take off more. After the mishaps, I was told by customer service that a tech could come out at 5, so I didn't have to miss yet another day of work. Tech came at 415- he left a note on the door. I called customer service multiple times after this third incident. I was hung up on once, and another time I waited 48 minutes to talk to a supervisor WHO DID NOTHING but tell me they can schedule another appt.

Ordered a mattress, foundation and bed frame. The mattress and foundation was delivered to my apartment but the bed frame was left at the leasing office, even though I was home at the time. When I called and explained that I live on third floor and its impossible for me to carry such a bulky item. I was informed that Sears can do nothing once an item is delivered even it its not the "correct destination". I should make my own arrangements now to have it redelivered or if I decide to return it then I will have to pay the shipping and handling expenses again. I spent many hours talking to unhelpful agents who hung up on me at times. I will never buy anything from Sears again.

This is the email I wrote to Sears management which I got an automated response that they are not checking their emails. I'm writing you in a bit of desperation as my family has been without of air-conditioning for half of this summer. Our two year old Sears air conditioner (we have a warranty) stopped working in July. We promptly called Sears for a repair and a technician came out and said that our motor stopped working and we needed to replace it. Unfortunately in the next two weeks following this he didn't actually order the part and Sears was unable to locate it. In that time period, there were multiple days where either myself, a working mother of three, or my babysitter would wait for the technician to show up because Sears told us we had an appointment and he never did - that's an 8am-5pm window. Eventually we got in touch with the tech's manager and surprise - the part came in.

Treadmill arrived damaged. Contacted greatdeal365, seller by Sears. HE responded strangely.."Oh no worry. Will replace part". I have never received the part and requested several times proof of mailing the part. Seller says "oh it's your Country problem. Your mail is slow". Will not provide proof of mailing part and will not refund me. Obviously this is from another country. Beware! HELP.

This review is only regarding the warranty services, and does not reflect my opinion of their store chain or any other department. I would strongly recommend anyone considering signing up for home warranty services with Sears to avoid them at all costs. It took two and a half months, seven technicians, countless phone calls to their absolutely terrible customer service lines and finally a report to the Better Business Bureau to get my microwave replaced.

I scheduled an appt. to have my ducts cleaned - it was an advertised special for $99 for 10 ducts or less. After scheduling the appt., clearing my work schedule and rearranging my schedule, the crew to clean the ducts and assess the air handler for free arrived. They were both pleasant. I am aware that part of their job is trying to sell me additional services but charging me twice because I had two air conditioning units yet LESS THAN 10 ducts total (I have 5 as it is a small house) was not acceptable.

I ordered a socket set on August 22 but never received a tracking number or any information on when my item would be shipped. I have called customer service two times and the reps don’t have an idea of when or if I will receive a tracking number. First customer service rep stated they tried to call the store where the socket set would be shipped from and state they can’t reach him. The second customer service rep said she talk to an employee at the store and they don’t have a record of my order. I ask her to speak to a supervisor and she hung up the phone. They took $78 out of my account and evidently they do not plan on shipping me the tools that I ordered!

I had a dryer issue and scheduled a Sears technician to come to my home to fix the issue. The technician misdiagnosed my issue, causing me to schedule a second appointment. Upon arrival the new technician stated the original one was wrong and he could have fixed it. Therefore, the second visit was not needed and the technician stated I should be reimbursed for his visit. Of course Sears refused to reimburse me for either visit. I will never use this company again.

I bought a pressure washer from sears.com. It is defective and I tried to return right after it was delivered. Sears customer service gave me the runaround for weeks then said no return. They're in India so they have funny English. So now I have a $300 defective piece of junk to haul to the dump and I still need a pressure washer. I will never shop SEARS.com again and I can not imagine why anyone reading this would.

I went online to Sears on August 18th for central ac unit. I was given house service for 22nd of August. Very long window. 8am-5pm all day. I waited and took whole day of work to be here, by 4pm no one had showed or called. Customer service confirmed my tech was still coming. 5pm I called back I was assured the same. Tech finally showed up at 6.45pm. After all this wait turns out tech said my unit had a leak, which is a two man job and he needed to come back next day. Which would have been August 23rd, and that I would be hearing from Sears to confirm the next day appointment.

We were having dishwasher issues, so I scheduled an appointment for a technician to come and take a look. I was given a window from 1-5pm. I took the day off of work to be at home. I was told I would be given a call when the tech was close. At 5pm, I logged on the site and saw that the window had changed to 6:30pm - 8:30pm. Frustrated that I hadn't received a call. More frustrated because I could have worked all day. At 8pm, I checked the site and saw that the status was "the technician has arrived". Great, except he/she hadn't arrived. I opened a chat and asked what was up. I was told that the technician marked us as "not at home" at 6:35pm. Ridiculous since at that time my husband and I were both at home waiting for them. I gave them the benefit of the doubt and rescheduled. I was given the same window - 1-5pm.

I purchased a Kenmore refrigerator from Sears and I needed to replace the door hinges. So I ordered them through an Sears agent. I waited for 5 days with only receiving one part (I needed 4). When I called about the other parts it was then they told me it would be sent in different packages. I was supposed to be told when I placed the order. When the agent placed the order he sent it in the wrong name so the post office gave my package to another person. Five more days passed no parts so I contacted Sears again now to be informed that the other parts I need were no longer available and wont be until November. So I waited 10 days for a package that would never come. Here's the best part Sears still took the money from my bank account basically paying for something I would never get. Had to go through more departments to get my money back. Thanks Sears for a horrible experience. Never again will I buy from Sears.

Been without refrigerator for 3 weeks now and I have a warranty from Sears, they still have not come out, they are in terrible trouble with customers. Don't buy from them. They just don't care, wish I had of purchased the Samsung.

I noticed in my email confirmation that my order was being sent to an old address. I called right away. After three different departments and over 40 minutes on the phone I’m told that the delivery address cannot be changed. Again I went back and deleted the old address. It comes back. People answering phones are hard to understand clearly. Very bad experience as my order is going across the country to a stranger's house. Oh I was given the choice to drive for five hours to an actual store.

Updated on 08/26/2019: This is a followup for Sears Home Repair Services for a recalled Kenmore Refrigerator. This is week 3 and still no repair made. We had a second repairman come out after waiting 7 days after the first repair person ruined some of the components- The second repairman had no idea that this was a second call for the same problem. The second repairman said he would need to order the parts needed to replace the ones the first repair person broke. He promised he would personally be sure to have his manager set up a repair and get back to us with a date and should probably be Monday 8/26 or Tuesday 8/27. The repair parts did come but we have not heard from Sears as to when they will come out. I did search the Sears site and found a appointment for Sept 5 (10 days from now) for someone to come out and do a DIAGNOSTIC cHECK. I'm sure this means another repair person will show up and we can start all over.

Service tech showed up to diagnose broken ice maker for $105. Unplugged fridge. Waited 30 seconds. Plugged in fridge. Waited 3 minutes. Said I needed a new ice maker for $400. Said you can't get separate parts-you have to replace the whole unit. Left in less than 10 minutes. That's a rate of over $1000/hour. I went online. You CAN buy parts of the ice maker. So he lied. I went looking around the fridge. In less than 10 minutes I found two broken wires near where they feed into the bottom of freezer door. I looked online. It turns out my fridge failure was a COMMON failure.... Why does a $1000/hour guy not find a common problem. Never again. Don't throw your money away on Sears Home Services.

Purchased and paid for a ProForm by NordicTrack Treadmill online May 8, 2019 ($400). They could not deliver the product until May 22, 2019. Product has 90 warranty. On Saturday Aug 10 (91 days after purchase but 77 days after delivery), it went dead. Called Sears and was forwarded to NordicTrack service (Ha! what a joke). They cut me short and offered a service call for $169. Called Sears and they said there is nothing that can be done for me. VERY UNFAIR!. Don't make the mistake of buying anything from Sears that may need service.

The majority of the reviews for this refrigerator, on both sears.com and other sites were pretty good. However, there are a few reports of problems with the freezer not cooling properly. Unfortunately and unknowingly, I received one of the bad ones. I paid for setup of the new product, it was delivered, installed and plugged in. The refrigerator immediately started cooling, but the flex zone and freezer did not. After 6-7 hours, the refrigerator was registering 37 degrees, while the freezer was reporting a temperature in the 70's (while being set at 0) and the flex zone was warm (there is no reading for it). I called Samsung, was bounced around a few departments and finally told to "reset" the unit, that it possibly might be in "demo" mode. If it didn't start cooling in the next few hours, call back and let them know.

I had a central AC unit installed July 25, 2018 and I began to have problems with the thermostat on July 24, 2019. I thought it was the battery so I replaced them and in two days the display on the thermostat again read 'replace' which I did twice thinking it was the type of battery. I contacted Sears AC service dept on July 30, 2019 and was first told my one year warranty had expired five days before and they would seek approval from the manager and contact me back. No one contacted me, so I called back a week later and in one day was transferred and spoke with five different people. I finally reached the correct dept only to find out I would have to pay for the service because now the warranty is expired and they cannot come out for another week. So I'm stuck changing the batteries every two days if I want the AC unit to operate. I'm still researching how to reach and file a formal complaint with Sears.

I have a Kenmore Elite Refrigerator. It is 4 years old. I have a warranty for 5 years. The compressor broke. I said I needed emergency service. They could only come 2 days later. They attempted to fix it. The next day it was not working. I had to wait another 4 days for the next technician. He had to replace the compressor again. There was also a leak in a valve. I was not impressed with the service. They take too long to give you service and take too long to answer the phone. The technician told me that this model of the fridge is really bad. I have lost confidence in the Sears products and I did not have a good experience with the service.

I purchased a brand new complete central air unit on January 31, 2018. By July 27, 2019 I was already having problems. So I called the warranty department. They told me that I had not purchased a warranty with my unit so I had to submit proof that I had purchased the warranty. After I had submitted the proof they told me it would be two weeks before they can get a tech out to my house To service my unit.

I purchased a Apple watch July 17th from Sears in hopes that I found a wonderful Deal with a trusted brand. Boy was I wrong. I never got a confirmation email. I requested one and customer service via Twitter said they would send it again. Never came. They did give me a tracking number however, The tracking number said my watch would be delivered 07/24/19. The tracking never moved though. It consistently said that the label had been created. The 24th came and went my watch did not come. Once more I contacted Customer service via Twitter. I did this because I had read that trying to reach customer service was a nightmare. They then told me to wait to see if it came that night. I got upset and asked how when it has not moved at all? They said they would look into it. Nothing came of it.

Called Sears to fix my Samsung washing machine because the last spin cycle did not wring out my clothes properly. The time frame that was provided was 8am-noon. At 1pm I called to ask about the provider and he called me back to say there were 4 calls ahead of me. He showed up 5 hours after the scheduled time. When he arrived he looked in the online manual and decided my problem was I used too much soap. I said I was not comfortable with that diagnosis. He replied if it does not work, he would come back and not charge me another $99.

Called Sears Appliance Repair in Wall Township NJ. I had a noisy evaporator motor in the top freezer portion of my GE refrigerator/freezer. The tech showed up and inspected and said voltage was good and that it was just noisy. He offered to replace the part for 580.00 and also offered me an extended warranty for 50 bucks per month. The part online OEM is 34.00 dollars. He charged me 133.00 dollars for service visit and said I declined service. He did however add a dab of grease on motor.

The MOST horrible and degrading experience purchasing a refrigerator. The first one was delivered without shelves. Spent numerous hours and dozens of calls to get me nowhere. 8 months later, still did not receive the shelves. The second one was ordered on July 10th from a different outlet. Today is July 26th. Impossible to get in touch with Sears. EXTREMELY disappointed. NOT only I spent my time, the tenant in my apartment is deducting rent, so it is damaging financially, as well as to my reputation.

I had ordered an elliptical and had paid extra for assembly in addition to the delivery. I waited two weeks for an available date for the delivery and assembly. When the day came, they

Twice in the past month we have scheduled Sears Home Services to come out for different issues. The first time, they did not come within the 4 hour window, and I did not receive a call for 2 more hours. That call was to cancel my appointment for the day, as they had overbooked. Assuming that was a fluke, we rescheduled. This time, they were still late, but came. Today (a month later) we had another appointment. They did not show nor call within the 4 hour allotted time slot. When I called them, they said the original tech couldn't make it, but they were trying to send someone else out. I cancelled the service request and called elsewhere. If overbooking and not showing is their idea of customer service, I will gladly take my business elsewhere.

4 year old, $2000 refrigerator. It stopped cooling, blowing hot air. I had a technician come out, and he stated that it was "a little low on refrigerant".... So he adds refrigerant, tells me to give it 2 days and if it's still not cold, call them back. Wow. I knew immediately that it was not going to get cold because it was still blowing hot air. But, I assumed that was their protocol, so I went along with it. Two days later, I call customer service and they schedule him to come back out. He checks the refrigerator, declares that it's still not cooling, and states that he will have to replace the compressor, which is still under warranty. He orders the compressor, has it shipped to our house, and schedules a time to come back and install it. He comes back on the scheduled day, installs the compressor, and hallelujah it is now blowing cold air!

Ordered a freezer "Your freezer will be delivered Saturday, you will receive a call with a 2 hour window." No call, never came. The online system also didn't give me an ORDER NUMBER, only a PayPal reference number. Took 3 phone calls to get it delivered. Came about 2 hours past the anticipated delivery time. Thanks Sears, I buy my major appliances somewhere else next time.

Purchased a brand new LG washer and 5 minutes after the installer left launching a cycle, water started pouring out of the door of the washing machine. Customer service called while this was happening and I let them know what happened. I called the delivery company and asked them to come back and bring my original unit. Delivery company was great. Sears didn’t call back though they were aware of the issue. Called on Monday and spent over 2 hours on the phone. The representative didn’t understand what I needed and spoke broken English. Ultimately, I asked for a refund. The customer service reps are not empowered to help the customer. Not sure how Sears can compete with service like this.

Short version of issue. I booked appointment from 8am to noon. At 12:30 I called to check out arrival of tech. I was given a number to call 3rd party who do not have me down for service. And offer to come out tomorrow after I sat all morning waiting. In between this one and a half hour issue I spoke to 5 reps and a fake manager played by a rep who had the same exact broken accent and voice.

I have been calling every known number to Sears cannot get thru. I live on a limit income and I used my gift that was for my birthday and never received the tops. That sucks. Will never buy from them again, if I did that I would be arrested for theft.. I cannot even cancel the order cause it's a gift card. 3 Days ago they was supposed to be here then find out they put wrong address on package. Well whoever received them hope they like them. Maybe that's why Sears is closing their doors. Bad business.

I did an appointment with Sears to repair my new Refrigerator. But for couple of months the guaranty was expired. They told me that they have a visit charge, but if I do the service with them, the visit charge will be applied to the service. Guess what! They charge me the visit charge & the service. I have tried with an official complaint and many phone calls to resolve and they simply tell me that they are not going to return my money. BE CAREFUL WITH THEM... THEY WANT YOU TO DO THE SERVICE WITH THEM AND THEY LIE.

Sears Citi Mastercard is awful. They give you a line of credit and when you use it, they will claim that you used too much of your credit line and lower your limit although you're making your payments on time. A month after I paid them off, they closed my account and didn't inform me about it. After three months of being fully paid, they didn't inform the credit bureaus that I had paid them off nor that they had closed the account. I only found out they had closed it when I called to see why they hadn't updated my acct with the bureau. My acct showed the high balance, that it was on time and the acct was open and current.

I have the Sears Home Warranty. I have had to schedule 3 service calls for the same issue within 6 months - being charged the $100 CoPay each time. Our HVAC is still not fixed, but the bigger problem is with customer service. The hold times are at least 30 minutes to an hour to get a live person if you call. When you do get a live person they transfer you 2-3 more times or put you on hold and then another rep picks up and you have to start all over again. The hold music and messages come through loud and clear, but the connection to the people crackles so badly and goes in and out that you cannot understand most of what they are saying. What I could understand was still utter nonsense.

I called Sears to make a tractor mower appt on July 11th 2019 at 9 30am. I was told the computer was down and call back in two hours at 12 30pm. I called back and was scheduled for today July 18th 2019 between 8am and noon. I took off work for this appt NO ONE SHOWED UP!! I HAVE CALLED ALL SEARS NUMBERS TO MAKE A COMPLAINT I have been hung up on 3 times when asking for complaint dept.. Now I have been on hold 1 and a half hours and STILL on hold as I text here today!! Sears has mistreated a 30 yr customer... I now understand why they're having the problems. They are having NO CUSTOMER LOYALTY!!??

Their service person came to diagnose the problem. Made a return appointment to install a new door. On the day of the appointment which was scheduled from 8 to 5. Never showed or called. I was then told I was not on the service list. They then set up another appointment from 8 to 5. I started calling around 11:30. I was texting them. No information available for 3 hours. Explaining that I had an important errand to run and need a time table so that I could be here for the call. After 4 hours I was told that they were not coming since I was not on the list again. No one should use their no service. We took two days off from work losing pay. I called the presidents office. No one has had the courtesy to respond. I have documentation on the above. They then cancelled doing the repair.

We purchased a Kenmore refrigerator from Sears with Master protection plan warranty only to have it break down 2 years later. For a week their system was down and we were unable to reach a representative or even schedule an appointment with a technician. Finally after a week, we were able to reach someone and they gave us an appointment for a diagnostic evaluation 2 weeks later. They rescheduled us a total of 3 times. Finally after the diagnostic appointment, it took them a week to have the replacement parts delivered to us. Then they told us to call again and schedule a new appointment to have the parts installed, which is going to take another 10 days. Not to mention that to get to the representatives over the phone and even a supervisor takes an hour on hold. All our requests to get an appointment sooner were in vain.

I will never buy from Sears again I’m a senior that purchased 2 recliner chairs. When I bought them online thinking they were electric however the only thing electric is the heat and vibrator. I can not raise my legs or put them down. Called to return them and have not been able to speak to anyone that can help me. Each time I call my wait is one hr or longer. Yes one hr! Think twice before you order from them because if it needs to be returned they just jerk you around.

Bought dining table from Sears online which is sold by 3rd party seller. Before I make a purchase spoke with representative regarding shipping details. I was told this if you don't satisfy with the item, it is eligible for free returns. After I received item I don't like the quality for what I have paid which around 600 bucks. I wanted to return. After I made so many chats and so many customer service calls, finally they said, "Sorry for the wrong information provided, this time you need pay for shipping charge," which is most costly than purchase cost. :(

I purchased a bottom freezer refrigerator in May, 2017 with Sears. I have had to call for service 8 times since then due to the refrigerator and/or freezer breaking down. Sears customer service has been extremely unprofessional on many occasions. Many times I’ve been on hold for 45 minutes or more while having to hear hold music only to be disconnected after the long wait. The most recent 2 times that I’ve had to have the refrigerator serviced, losing all my groceries each of the 8 times, I’ve placed a food loss claim of which I only received two times. (I purchased 3 years insurance at time of purchase.)

We were almost forced to purchase the whole house home warranty contract when a technician came out to provide service on our extended warranty for the washing machine. He talked non-stop and to get rid of him we went ahead and signed up. He assured us we could cancel anytime and we confirmed this on the telephone with Sears' agent. What they didn't tell us is there would be a substantial penalty for early cancellation. In our case it is $209.27. There are 5 payments left on the contract in the amount of $$69.99 each for a grand total of $349.95. Let's see, should we go ahead and pay out the 5 payments and hope if anything breaks they will take care of it or just cut our losses and pay the early cancellation penalty. What to do.

Scheduled Sears to do a maintenance service on the working Kenmore washer and dryer. We responded to their ad for a $200 fee discounted to $150 for this service. When the tech arrived he changed the order to be service on both machines, in order to save us money?? The tech "sold" us on an additional home warranty program at $50/mo. With the $50 warranty included the $150 visit ended up costing us $180.