Old Navy Reviews

I placed an order on 8/11/19. Received email confirmation which for some reason states in read "this is not a receipt". The email does not provide a shipping date. On 8/13/19 I check on the status and it has not shipped and is not expected to arrive until 8/20/19. That's too late for me. I call to cancel. Static and heavy metal music on hold. Could barely hear the rep who could have used an energy drink. I can't cancel the order because "it's in process". They could send a cancel request but can't guarantee cancellation. Old Navy has LOTS of online competition from Amazon, Zappos and Target with their quick shipping & processing.

My account was closed because of insufficient funds. The payment was made again in when my billing cycle closed my account closed. No late fees were charged just my account closed. I will never do business with them. My line of credit was $200.00.

Inexperienced sales reps. Worst misinformed associates.. Just lie to get out of a situation. Be careful of overcharging on your cards and the difficulty of getting a return. 2 different stores.. 2 girls giving out false info.

Worst customer service experience I have had in years. The phone agent at the online order dept (Old Navy Canada) won’t stop shouting for no reason. All I asked for was to correct an address and her tone was so harassing my ears are still ringing from talking to her. This woman Mrs. ** needs some lessons on how to speak to people in a correct and polite manner before she is allowed to pick up that phone. Such a disgrace to your company to hire such aggressive people.

I’ve been an online and in store customer of Old Navy for 12 years. Ever since my first daughter was born. Over the past year, I’ve received multiple packages with missing items. I have 3 children now and the majority of the clothes they wear are Old Navy. I’ve always been treated respectfully when calling to let them know there’s been a screw up. It’s never been anything huge - a missing packages of socks or a hole in a sweater once. Until this last order totaling $200 in clothes for my youngest. There were 8 items missing out of 17!

I opened my Old Navy Card 2016. I charge my purchases and then pay off pretty quickly and always on time. Credit Karma alerted me my account was closed. Logged into Old Navy to confirm. They just hurt my credit by closing that account. Based on this experience, I will never shop at Old Navy again.

Each time I go to Old Navy to pick up an order I regret it. I say I won't go back. Ha! Generally they have 1 or 2 cashiers on with sometimes 10 customers in line waiting. This is inexcusable for a business to expect customers wait this long. There are always a few other employees on the floor doing other things. Why isn't at least one of them at the register until the line goes down? I don't get it.

I tried to return some clothes (some of them were gifts) to Old Navy today (04/22/2019) without a receipt. The cashier took my driver license information, the return went through ok, just at the last step something she did was wrong, so the return did not complete. So she did the second time, after she input my driver license information, the return got declined. So I called the phone number (1-855-828-9670) they gave me, the representative was very rude and unprofessional, the only thing he said was "You can not return them without a receipt." and I was asking for the supervisor, he told me the supervisor was not available. Here is Old Navy's return policy "You can return gifts without a gift receipt to stores. You will receive a merchandise certificate in the amount of the current selling price of the item(s) returned. Valid id required. Merchandise certificates can be redeemed in store at Gap, Old Navy, Banana Republic or Athleta.

At check out I was offered a credit card short application and I was told that if I did then I would get a discount. I told the cashier that I don't like credit card and that I would probably never use it. She said I could just apply and not use it so I did get it just for the discount but paid cash for my purchase. Then few months after Experian sent me a notice telling me my credit went down about 50 points for not paying Old Navy. I called Old Navy credit card department and they told me that my side of the story was not true because they cashiers cannot accept cash payments. That the computer doesn't give them the option. So I had to pay for the same purchase again and my credit will stay low. I lost $146 to Old Navy. I went back and the cashier does accept cash payments.

I went to Old Navy on Saturday April 6. The clerk rang up my merchandise and then I gave him a coupon that I received via email. The coupon gave me the discount and a total came up. I ran my debit card and the machine said approved. Then the clerk said there was something wrong with the coupon and I needed to have an Old Navy credit card for the coupon. When I showed them that that was not a qualification on the coupon, they realized the clerk rang in the wrong code. So then they proceed to tell me that I need to run my card again. I asked why when the machine said transaction approved. They told me that the transaction wasn't completed and that it didn't go through because of the coupon error.

Hey y’all, don’t buy from this place everrrr online. I ordered items. Cost almost $200. I received it and realized the sizes were too big, so I exchanged it. And you won’t believe they made me pay about over a hundred for the stuffs I was exchanging & told me they would refund me once they receive the returned items. Ok so I paid the amount for the exchanged items. The items finally came and I noticed the bag felt very light, lo and behold the quality of the clothes were awful like awful awful. If any of you know the store ‘Rainbow’, it was lesser quality than Rainbow and I spent over a hundred on this. Now I’m waiting for Old Navy to refund me $311 cause I’m sending back the rubbish quality they sent. Horrible company, I deeply regret shopping with them! They suck!

I used to be a big Old Navy customer, and enjoyed using their credit card and building up points to earn "rewards". This went along fine for awhile, though using the rewards varied greatly by store/employee. You were limited how many reward coupons you could use (some of mine were $5). Ok, fine - not a big deal. Then one time I needed to return an item I had purchased using rewards - good luck! I could not exchange, rather, had to go online, fill out some essay style form. Not worth my time - donated the unwanted item to charity.

Old Navy is by far my favorite place to buy clothes and shoes. I order at least bi-monthly online and stop in the store a few times a month and always make a purchase. Lately the quality of the products have been terrible. I ordered a cute blouse for the spring and it came in the mail extremely wrinkled and had a hole in the sleeve. On a separate purchase I ordered a pair of pink flats. The flats came with one shoe being a 8 and the other a 6 (My size is a 8). Overall the quality of their clothes is becoming disappointing. The clothes falls apart after a few washes. Old Navy used to be so much better!!! Another problem I have with Old Navy is the horrible customer service online and at the store.

Do not sign up for this credit card! I take extreme pride in my credit score. My scores are in the high 800's. When you sign up, it is a hard inquiry. Not even a light inquiry. I made a small purchase in December with the Old Navy card. I rarely use this card, (that has a 10,000 limit). I never received a statement. When I finally did. My 35.00 purchase, was now over 100.00. They had charged me late fees. Dinked my credit score 66 points!!! Who does that? No emails, no call. Nothing. Only a statement 2 months later, showing the apparent late fees from the missed payments.

I ordered several items for my new niece to be shipped directly to my brother's home 8 hours away. I had a questions about the shipping charges, called the customer service line, and received prompt and helpful service with very little wait time. Very impressed. I will definitely be ordering online again.

Went to return four pairs of jeans that I bought on Black Friday. So mind you my daughter didn't get them until Christmas and the jeans had holes in them. I wanted an even exchange with my receipt and the Manager Cheesa in the Waterford Lakes in Orlando store refused to help me. She gave me a number to call in which I did and they told me that it was all up to the department store manager to approve it. So long story short I have four pairs of brand new jeans with holes in them just sitting in my house.

I just placed an order from their APP, after placing the order I realized I selected the incorrect shipping and billing information. First, I couldn't find the order info on their order tab on the app (This hasn't worked on previous orders either) and there was obviously no order cancelation option. I called customer service and the girl who answered sounded like I had just disturbed her and woken her from a nap. I asked her to please cancel my order as I no longer live at that delivery address and that the wrong card was billed.

I just received my order and everything was as shipped incredibly fast and it's all fit. So I'm not slamming the products. But I think it's pretty shady to see a shirt for $7.99 on clearance one day and the next for $12.99 then I'm sent an email saying wow extra 40% off clearance. So I look and see prices inflated. That is simply wrong.

When I walked in I asked an associate for help locating the sweaters on sale as advertised. He responded by telling me they were not able to find them. As I searched through the store I saw nothing but piles of clutter everywhere. I took pictures and videos because I was in such disbelief to what I saw. Needless to say I did not make a purchase.

Shopped at Old Navy for clothes for my grandchildren. It was a miserable experience. Everything was in a total disarray. Hard to find anything. Clothes were in the floor and thrown on tables like garbage. Unable to match and coordinate outfits... Employee sees my frustration and rather than asking if I need some help ignores that I am even there and walks away. Horrible horrible horrible.

I am pissed! I will never order from Old Navy again! I order several items on 11-26-2018. Out of all items I got one item! I got an email stating other orders are in process! It's 12-18-2018. I call to see exactly where my items are because it's almost Christmas and have yet to see any of my items! They tell me they were cancelled and I should have received an email about it! WHAT!!! I didn't receive a call, text or email about my items being cancelled because of stock! Are you kidding me!!! That was my first and last time shopping at Old Navy! OLD NAVY WILL NEVER GET ANY OF MY MONEY EVER AGAIN!!!

I made an online order at Old Navy on 11/15/18 expecting delivery on 12/17/18. On the day of the delivery I get an email around 1pm stating I would not get my clothing because my address was undeliverable. I call customer service to go over the information. The agent tells me my address is correct but he does not know why I didn't get my order. He had no information for me and did not have any of the clothing left that I ordered. I WILL NEVER BUY FROM THEM AGAIN.

I went to the store today to return two $7 PJs. You would have thought I was asking to return the Hope Diamond. I had my receipt in hand for one item and the other item they had ordered from in the store. Had the email confirming order and delivery of it. The pathetic clerk kept telling me that the items were not on my receipt. I could clearly see 5 pairs of PJ pants and 3 tops (the other two had to be ordered). The girl insisted that I had purchased 3 pair of medium pants even though I had not. I wanted to exchange, but they no longer had the items, so she wanted to give me store credit, which I didn’t want because I do not regularly shop there.

I ordered 20 items online the middle of November. Instead of shipping the whole order together, Old Navy decides to ship them in 4 different packages. The shipment that contains 12 of the 20 items never made it to my house but when tracked it shows “delivered to front door” (lies). Customer service said things get misscanned all the time & I needed to wait until the promised ship date to call back for a refund. They were very rude & not helpful at all. I can’t believe a big company like Old Navy would have sure terrible customer service in 2018. I will never make an online order with Old Navy again.

I ordered 19 items from Old Navy as Christmas presents for my kids. They canceled 16 of the items because they were sold out! Because of their poor inventory system, I missed out on other deals from other stores. One of the items ordered was a Christmas dress for my daughter and now I’ll have to pay full price for one. I am extremely disappointed with the Old Navy brand. I still cannot believe they canceled so many items! Now I have to try and find all new items for the same budget and most of the good sales are over.

I have placed FOUR orders for the above jeans. The first pair I received had defective flaws in the material. I called up and was sent a second pair. Same SKU number, same size. The second pair arrived and was the same as the first pair. Defective lines all through the jeans. I again called Customer service and was told that they would launch an investigation to look into this problem I am having and would let me know when it was done so that I could again order these jeans. Keep in mind each time I received defective items I again had to return to the store and return these for a Credit on my Visa. I receive an email telling me that the investigation is completed and I again order the jeans (I really want these jeans). Again nobody from Customer service requesting a picture of the defects in the jeans.

If I have to ever shop online, I will never buy from Old Navy, they will ship you wrong products or sometimes ship you incomplete order and then apologize that some products were out of stock... If they were out of stock then why you had them shown available on your website. I will never buy from Old Navy again... crappy products and crappy service.

I ordered a coat and it was "delivered" to my house but there was no coat there. I was told it was "probably still on the truck". Two days goes by, no coat. I just call to reorder and it's sold out. Great.

I like this site and the quality of some items. What I don't like is the price change. I understand prices are subject to change. Old Navy does it on a daily basis. Yesterday they had $12 pants for girls. Today they are $16.00. I have also noticed that they up their prices when they have a "big sale" going on.

Your stores must me hedging their bets that the 'obesity epidemic' in America is fake news because only a small portion of the stock in the Mt. Pleasant, SC inventory is loose fitting or athletic cut (which I wanted). I understand I may not be your target market but really? As I was in the store and walking around outside, I was only seeing a few guys that could fit into the pants you stock. I love shopping at your store but I can't go back if there's only a small portion of inventory to try on.

I ordered my daughter 3 items on August 28th. It was to be delivered by September 7th according to the site. On the 6th I received an email saying it could be 30 MORE days! I called them and they say because of back to school orders they’re behind. This is not a new company. They’ve had to experience back to school before. So a month and a half to possibly receive my in stock order is ridiculous. Then customer service is rude and offers no help other than to tell me I can cancel my order. I won’t be ordering from them again.

Old Navy has the worst customer service when it comes to their online orders. First of all, if you are placing an order for pick up in store, they will only apply it to items you individually select for store pick up. Secondly, the hold to get a customer service rep was over 15 mins. After patiently waiting to speak to someone, they weren't helpful at ALL! Very frustrating OLD NAVY! Very disappointed in their service. In this day and age you should really upgrade your services to be able to make quick changes just as fast as you take customers' money! I will not be purchasing any more items from Old Navy.

Listen, I love Old Navy, they have great deals. But they have to do something about the way the handle online orders. First off, the shipping method is beyond ridiculous. I ordered about 20 items for my daughter, and after having to call to verify my address and credit card info (2 times in 1 week) I finally get the order through, and ON sends my order in like 50000 different shipments. 2 shirts here, 1 pant there, 4 sweaters here, all with different delivery dates. Seriously? You can send everything in 1-2 shipments? ** stupid!

I ordered 2 pairs of maternity jeans and a couple of shirts from Old Navy’s website. Promptly, I receive a confirmation email stating my tracking number and expected receiving date. As I had opted for 3-5 days shipping, 7 days later I noticed my shipment was still pending so I messaged customer service and asked if there was a delay because of something I did or if it was on their end, because I needed something that wasn’t yoga pants for a meeting coming up soon and would like to know if I needed drive a few hours away to purchase some new clothes in the meantime.

I ordered clothes on August 24th from Old Navy, All items showed in stock at time of purchase. When placing order standard shipping was free due to price of my order, and showed items would be shipped within in 5-8 business days. Payment by company processed in full at time of purchase which is standard. As of September 5th I have yet to receive my items, and have called Old Navy's customer service department now 3x’s because a few items have yet to be shipped. All items were promised by 9/5 which is also past the 5-8 day advertised on the company's website.

I have shopped online and got qualified for free shipping, week later received email, telling me that one of my items is canceled, and I will get a refund! Unheard! Absurd! I'll never shop online again.

I've been a casual Old Navy customer for a few years. Mostly shopping in their stores. But have been ordering online lately. Last Spring, I made an order and received an e-mail confirmation. The next day I get an e-mail saying it was cancelled with no explanation. I called and was on the phone with them for over 30 minutes. They said it was a problem with my credit card. Which I have had for 20 years and used with them each time. Finally they removed the block from my card and placed the order again. The same thing happened this week. When I called Old Navy, I told them that this has stop. It's becoming a huge inconvenience. And I needed this order before I left on a trip.

I went to buy polos for back to school. The size I needed was out and the attendant standing by me asked what I was looking for, and when I explained, she said, “We can order those for you online and have them shipped for free.” I stood there for over an hour with three different attendants trying to figure out how to use the portable POS machine to put the order in. They offered or I would of went to another store to purchase, no biggie! I was told I would have my order within 5 to 7 Days. On the 8th day, I called customer service to find out what was going on with the order. I was told since it was back to school they were very busy and that they would be overnighting my stuff and I would have it on Monday. On Sunday the 9th day since the order was placed, I get an email stating that they are out of stock on one of the shirts.

I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4 employees huddled and watching us. I am a law abiding citizen with no criminal record, and definitely wouldn't be stealing with my kids. Needless to say we left the store without making a purchase. I will no longer be shopping with your company for I have been a long time customer. I will be making a public post on social media in regards to this, because just because I'm ** I shouldn't be labeled a thief.

I went to pick up some shirts at Old Navy store 3414 in Valdosta, GA. Upon arrival I was greeted as usual and went on to shop. As I made my way over to the boys section a ** lady with long dreads who works there (who I now know is a manager on shift.) asked me did I need help. I told her "No" and that I like to make my way through the store slowly as you find better deals that way. Ohh boy, why did I say that. She had her workers watching me as if I was stealing. You could feel it tell it as she looked and whispered and followed me around that she thought I was up to something, but I wasn't. I was shopping like any other customer. It made me feel so uncomfortable. I tried to ignore it.

Ordered online and received confirmation. Then order was cancelled with no reason given. I called customer service and they said it was a credit card issue, which was impossible. They resent order - I never got it. However I did get a email saying I RETURNED THE ORDER... which I didn't. Called customer service again, couldn't understand the person talking and she couldn't give me any info. I gave up... there are other places to shop without hassle. Didn't need it that bad anyway.

Five items that I ordered 8 days ago - that were promised to arrive within 5-7 business days - have not even shipped yet. One shipped several days ago but there is no sign of it. The others, according to an email I received from Old Navy, will ship "when they are in stock." There was no notice when I ordered and PAID for the items that they weren't even in stock. Emails back from Old Navy urged me to be patient. I tried to send another email back to them and now their email in-box is mysteriously "full" so they can't accept any more emails. I will NEVER order from them again.

Bad enough I ordered some hoodies. Didn't get them till two weeks later after wanting them to go back to them because now were 10 each cheaper. Then you get clothes that aren't the length or looks of what they have on photos then because it would cost me 50 dollars or more for over a half tank gas to return to a store near me 1 hr there then 1hr back again as they keep telling me to do for a faster Visa return (instead of 3-4 wks for it returned to Visa).

If you're at all interested in shopping at one of Old Navy's retail stores, they will ask you at the time of checkout to provide them with an email address in order to send you information on different savings you can get on products. I made the mistake of giving them my email thinking I would get an email every once in a while, but they took the opportunity to email me multiple times on a daily basis. Since I got tired of the amount of email I was having to remove from my inbox, I opted out of their email communications. That should've been the end of it.

I had recently been in a car accident and hospitalized for 3 months. I had got in contact with Old Navy about my account, as I obviously couldn't contact to pay on my account. I called right away and let them know I would have the account paid in full by the end of the month. This is when for sure, my paycheck would be available in my account. I logged on this morning to find out what the payoff was. I saw my account was closed AFTER I spoke to the woman just the other day. I called to find out why. The man just kept stating when it's closed, there is nothing they can do. Thank you for making it easier for me. My friends and family will be closing their accounts as well. I will continue to spread their inconsiderateness everywhere. Yes, it's my job to ensure my account is paid. Without a doubt, I'm aware. Circumstances what they were, this was impossible. Get employees that can give your customers correct information.

Store only help certain people. Pls do not ask Megan in Waco for help. That's not what she there for and if you want to be laughed at go to Stephanie but keep in mind you have to be of a certain race to be offered any kind of extra help but to sweep your card and go on your way.

I purchase from Old Navy online frequently as they carry petite sizes only online. I DREAD however, returning items because inevitably they give me a hard time or make me feel badly for returning items to the store. One time, I was told I would have to have a CHECK MAILED to me for a returned item. Then, when I went to use it I was informed I could not get any change back and they would have to mail me another check, which I never received, which totaled less than $2.00!

Old Navy is making unrealistic promise dates and the night before promise date advising they can't deliver. I had phoned early in the day and the rather condescending phone representative made it sound like this very outcome I feared was not possible and silly of me to be calling worried. Instead, she should have given me a realistic idea and said that it happens at times and why so I could have time to go shopping for a plan B today for my daughter's assembly coming up in a few days. Paying for overnight isn't going to be overnight but it may not even be three or four days later and that is misleading. Could websites don't let you choose unrealistic options rather than just get your hopes up for a sale.

So I went to the Old Navy this Friday the one in Chinook and look at this rack said 12.99. I went there. Start looking if I could find something good, I found these jogger went up to cashier and he said they were 44.99. I asked him if he could do a price check and he asked this lady to price check. I went with the lady and showed her where I found the joggers from. It was not the only pant there, there were more hanging on the same rack. So she told me, "Yes. Those will be 12.99" and when I go back the cashier he said, "Oh no. These were on wrong spot," I said, "There are more there. Is not the only one" and I also told him that this lady just said, "Yes. They are 12.99". He started arguing with me so I was like whatever. They didn't say sorry or anything. I was really disappointed and I would never go there again. He gave the pants for $25. I will prefer you guys to do the same. Try ignoring that place. They don't respect you or treat you like customer.

I went into Old Navy today to return gifts that were sent to my niece from another family member in Portland Oregon. I had the items and the receipt with the tags on both articles of clothing. They asked, “What is your reason for the return” I said “These items were gifts sent to my niece, and they do not fit.” The receipt totaled $58.79. I was immediately told that due to the fact that these items were passed 45 days, I was receiving 1/2 the value. The next jaw stopping comment was they would mail me the money in a check, excluding the tax that was paid. I said, “I would like to speak to a manager.” I told the manager I wanted a store credit so I could get my niece something comparable, and I wanted the full value on the receipt. She said, "No!"

A few days ago I bought some pants at Old Navy using both cash and a gift card. I got home and realized the size on the sticker was not the correct pant size, and I had bought the wrong size. I went back to return them unworn, and with the receipt. I wanted cash back since I don’t often shop at Old Navy but they wouldn’t give me anything except store credit. That is ridiculous! If I am not satisfied with a purchase, the product is unused, with tags attached, and I have the original receipt I should be able to return something how I would like! We will not be shopping at Old Navy again because the return policy is frustrating and their products don’t seem to last anyways!

I will never buy anything from Old Navy again. I tried to return some tops that I bought 2 months ago, yes past the 45 days return. I had only washed them one time and threads were pulling out on all three shirts. I was told this is normal wear and tear and I should expect this to happen. Well guess what Old Navy... That is not normal and I'm disappointed that your representatives think it is. No one wants to wear something for the second time with pulled threads all over it. I hope this helps others make their mind up to also not shop at this store.

I have had my Old Navy card for at least 13 years. I found out today that my account was closed without them even notifying me. My credit is better now than when I opened my account! This makes zero sense! I’ve always paid on time and actually had my balance paid off! Are they going out of business?? This is no way to treat a loyal Old Navy customer. I’ll never shop at Old Navy, Gap or Banana Republic again.

Very disappointed. I get an email on Sunday at 7:16 pm stating: $10 jeans (really!). When I open the email it indicates that this is "TODAY ONLY IN-STORE AND ONLINE, 12/17." Just curious what good this is when the stores in my area close at 7:00 pm. I called Customer Service today and was provided with a 10% Discount promotion. While this is something, it in no way makes up for the price shown in the email. This is misleading, unethical and probably illegal. Hopefully this is NOT DONE AS A REGULAR PRACTICE.

I used to shop at my hometown Old Navy all the time, however I started to feel as if I could never find the sizes I needed inside the store when I went. My friends and family know where I shop for the kids and as a gift for my son's birthday. We were gifted clothes that were the wrong size. Most people don't want to make others feel bad and I just took them back to the store and no huge surprise the size needed they did not have. (This is MY experience @ the Vineland, NJ Old Navy) I walk in look for the size that they do not have and the guy at the counter is having a hard time checking out the customer. He has no idea what he is doing and you can tell he is new. Now I'm waiting in line, He is still having a problem and after a few more moments as he didn't know what 20% off the total bill would be... He had to call the Manager for help.

Wow! I cannot believe how bad of an experience ordering online was. I love my local Old Navy store. I recently ordered a few hundred dollars worth of clothes online. ALL of the clothes and the box stink so strongly of cigarette odor and the clothes also smell as if stored near mold. Now I have to return it all. Such a P.I.A! I received one shirt from my huge order within a couple days and it's perfect but then had to wait about 10 days on the rest and it clearly did not come from the same place as the first shirt or the clothing I regularly purchase directly from the store. The items in the remaining order were made of cheaper and thinner material and just much lower quality overall. Plus they stunk! I was totally shocked. I will never ever order online from them again.

Don't ever shop at Old Navy. I wish I could read all their bad reviews about returning before I had the same problem with them. I bought a lot of items from Old Navy and I went to another country for 2 and a half months so I couldn't return them on time. And of course, I didn't realize they changed their policy for returning from 90 days before to 45 days. When I came to store to return, the cashier told me I can't return because it past 45 days. It is OK, I understand. I asked for credit store or exchange. And the price they return to me is ridiculous. For example, I bought a jeans $19.99, they offer to return me 7.49. And if I want to exchange with exact model but different size, I need to pay $26.99 - $7.49 (which they return from my original 19.99 jean). I still need to pay the difference. This is totally riff off.

Went to the Hickory NC store today with my daughter. Upon check out after waiting a while in line the very rude cashier refused to take my money. When trying to pay with $100 bill she quickly/loudly says she cannot accept the bill as she doesn’t have change! I ask if she’d rather lose a sale if I could not come up with lower bills to pay & she shrugs me off with a yes!! I could not purchase the blouse because the cashier could not change the bill!! I have never been to a retail store that has refused to serve a customer. She lost the sale & Old Navy lost a loyal customer. Do not shop in the Hickory NC store if you have cash money.

Worst customer service. It was the biggest mistake that I ever made to placed order from this ** company last night at 1 am. Today I change my mind to cancel my online order, however I have been told I couldn’t or TOO LATE to cancel order when it’s on PENDING SHIPMENT status because it's PROCESSING, how funny is that, the status remained the SAME since I CLICKED PLACED order button last night. I call and call and email. Finally an hour later I saw a CANCELLED on my order status and I thought that would be all, feeling relieved I will have my refund back to my bank account but I was WRONG. It's just my illusion.

I brought two pairs of pants back to the store with my receipt showing I paid $18.74 for each. The pants didnt not fit my boys. I was willing to exchange them for a bigger size but they did not have them either. I came to the counter with four different pairs of pants and a pair of socks. Because my original purchase was just over 45 days, the manager was only willing to credit me the current sales price of the pants that didnt fit, $15.00. Furious, I decided to not purchase more from Old Navy and just asked for the store credit.

I specifically wanted to buy Old Navy jeans because they make them in tall and they're decently priced. I guess you get what you pay for. The people who grab for the online orders are apparently completely incompetent. I received the first order incorrectly in regular length and decided to give Old Navy another chance and decided to contact them to exchange it. The next package comes in, (in terrible slow shipping despite the inconvenience might I add) and the order is the exact same: incorrect AGAIN. I am done ordering anything from Old Navy. This company needs to get their act together. Lost my business for sure.

What is up with the lack of pocket space in Old Navy jeans? You cannot even put your phone, money or anything else in these little 2 inch pockets. Are they trying to save money on fabric for pockets? I love their Rockstar skinny jeans but have to take every pocket apart and add an extension to the pocket. Seriously, most people do not carry everything in their back pocket.

I absolutely hate how whenever it's time to use your Super Cash there is no sales whatsoever. Everything is marked up then oh wow $2.00 off regular price. I will not be using my Super Cash. Can go elsewhere for better deals.

I recently placed an order with Old Navy, I was very dissatisfied! I only ordered because there was a sale buy one get one free uniforms, first it was outdated. I received the email stating it was a sale. I tried to put the code in and accidentally ordered instead. Immediately I called customer service to tell them to cancel, they had me on hold for at least 10 minutes! My order was still shipped and now I have to either send it back via online or in store! I wanted to just get my money back and also they were false advertising because in the email it stated the sale was still going on but it wasn't! I'm sure I won't be ordering for a while!!!

OMG! Worst experience ever!! $3 polos online and in store, yea right. I went online and placed an order for 5 shirts for my daughter since that was the limit and the web kept overcharging me for the shirts. Finally contacted customer service for assistance and have been on hold for over 32 minutes and they close in 10 minutes. Absolutely ridiculous!! They shouldn't advertise something if their system can't accommodate and definitely should not make customers wait this long to get help, knowing you are just waiting to close so you don't have to answer the call!! I will not be ordering from them EVER again!!!

On 7-8-17 cashier ** overcharged me for a pair of earrings. Didn't realized until I checked my receipt in parking lot. I waited in line for a good 15 mins. The first time. When I came back in I approached the cashier in lane 10 closest to the exit and try to explain I just left the store 1 minute early and realized I was overcharge. She made me go all the way back to end of line because she had just call the next person who hadn't entered her lane yet. I try explain myself I had just been overcharged

My experience ordering online with Old Navy was awful. The order showed as shipped but each day I tracked it, it wasn't showing when it would be delivered but said guaranteed to be delivered by today. Something told me to call and check. Customer service said the item was never picked up by UPS. No phone call, no email, no phone call to tell me this so I could find the item elsewhere. I find this out on my own the day before I actually need the item. Meanwhile I ordered the item over 8 days ago. With that I asked which store I could find the item in to go buy it and was given three locations. Was told that all 3 locations were showing "in the green" meaning they have many of that item. WRONG!!!! Not one store has this item. Complete waste of my time and gas! And inconsiderate of them to make people run around when online shopping is supposed to make your life easier.

I returned part of an online purchase I made 3 weeks ago with the prepaid shipping label provided. Even though my items were received by Old Navy 2 weeks ago (confirmed by tracking #) they told me it could take up to 5 weeks to receive confirmation of a refund! Terrible service. I contacted the customer service department who has no record of my return and told me to check back July 2 if I haven't heard anything.

I bought a pair of jeans a week ago. Wore them once and they were too big for me. So at the end of the week when I had a day off I went to get a size exchange. I was told that it's worn and so cannot exchange. That is the most ridiculous thing I have heard. They are basically telling me that once you buy something if it doesn't fit it's your loss!!! Not happy at all and will never ever go back to Old Navy to shop. The most obscure place ever!

I ordered some clothes on 9 May for my husband birthday and I got a confirmation mail that I am going to receive my order on 22nd May. But my order shipment is still pending. When I called to customer care they asked me to cancel my order. Their customer service is very pathetic. And even also I don't know when I am going to receive my order. I am stressed. They ruined my husband's birthday. Very disappointed with their service. Will not going to order anything from Old Navy.

I signed up for an account with gap.com, oldnavy.com, etc. (they all use the same account) and placed an order with Old Navy online. I didn't receive an email confirmation for my order and when I called customer service to find out why, they had a different email address for me (it was similar, but not the same). The website had automatically changed my email address! Needless to say I cancelled my order and I'm hoping that goes smoothly! Make sure if you place an order that the website didn't change your email address or change any other information on your account.

Making a payment on the due day online or over the phone is a pain in the neck. Asking you all your personal information, just to make a payment. I started the process and when they were asking me about my mother's information I said that is enough and I couldn't do the payment so I will get charged for late payment. I wonder if the next question would be what color was my underwear. I'm very disappointed of the customer service they have and the way they handle a customer's payment online and over the phone.

I haven't shopped Old Navy for 15 years because their clothes are horrible quality. Everything I bought either shrunk or got holes after 1 wash, and their clothes aren't low cost. My daughter has started to buy clothes there. I spent 200.00 on spring clothes there. 42.00 jeans got a huge rip after 1 wash. Old Navy won't exchange them if they have been washed. They will never get another dime from me. Don't waste your money on their clothes.

I have a very expensive bicycle - my only means of transportation. Only be has no place to lock up bikes. I asked if I could have my bike inside the store of wait up when nobody would be able to it would not be this way. They said no without any exceptions. They were very rude to me about this so they lost a lot of my business. This is the worst store ever.

Everything I purchase from Old Navy that's made of t-shirt material RUNS! I just put on a t-shirt I've only worn a couple of times and it now has runs in it along the bottom front. This is one of many that I've had this happen to. This happens to them even before they're washed! Don't know why I continued to purchase from them! Very upset!

DON'T USE SUPER CASH. When I purchased 180.00 worth of items, the limit on Super Cash (I'm not sure exact, but let's say 50.00). So they spread out the Super Cash they called prorating, which took off the amount on each item. So, even though I could have had the same discount on 50.00, they now will only take items back for the sale price. THIS IS ILLEGAL. The Senior Customer Service advisor said no one else we could speak with and that that's how it works. So, basically then they took my receipt and now I'm home with no receipt from the Birch RUN outlets. Basically you need to know if you give any money to OLD NAVY you are screwed.

I bought three pairs of men's jeans last year that fit fine. Within a year the zipper had snapped on all three. Once the piece comes loose it is impossible to fix, so I essentially had to throw away barely worn jeans. I have never had the same thing happen with another brand. These are not a good product, and you should not purchase them.

My mother purchased some school pants for my son online. She ordered the wrong size. So when they arrived I took them back to Old Navy to exchange them for the correct size. I was told they do not exchange online orders. The pants would be returned back onto the card which will take 3 business days then you can purchase the correct size. All of that to just exchange for a different size. That's horrible. So basically make sure whatever you purchase online is what you actually want and correct in size. Because if not you will go through a process just to exchange a item.

FYI... Do not shop at Old Navy. I had a store credit card with them, which I have used off and on for the last 2 years. Buy some things, pay off balance. Notice I said HAD!!! Received a letter today that my account was closed. Letter said they did a review of my credit and the decision was made to cancel account. My credit is better now than when I opened the account. So if you are a good customer, use your card, pay your bill on time and always pay more than the minimum, your reward is cancel your account. How about reviewing my payment history with Old Navy? Never late, pay more than the minimum and pay way before due date. Called customer service, surprise, surprise don't talk to anyone in the US!!! Their answer to why my account was canceled? You will receive a letter!!! OLD NAVY sucks for customer service and business practices!!! Will NEVER shop at Old Navy again!!!

Bought a jacket as a gift for my daughter. She needed a larger size which several stores no longer had. She was offered a refund, but the refund was much less than what I paid for it. Called the store, called "customer relations" dept., even headquarters--which by the way, will give you a phone number that will circle you back to the initial "customer relations" dept. My daughter returned the jacket w/o a receipt but soon found the receipt to prove the cost paid. The receipt become invalid because she didn't have it at time of return. All we wanted was exactly what we paid for the item! They didn't even offer a gift card for the difference. So "goodbye" Old Navy! You have just lost another family.

The last shopping experience at Old Navy was its last chance and I won't be going back nor will my family and our business will no longer promote it. Its sales aren't sales at all unless it's on a clearance rack. They advertise one thing and once at the counter they charge you a higher price and then give a convoluted explanation of how they have to ring it up so it's in the customer's best interest if they have to return the items. Even after doing the math with them they couldn't provide an answer that made mathematical sense. After repeating what the sale was supposed to be staff stated that it did seem confusing to consumers but it's just the way the sales work. Somehow this happens every time we shop here.

I purchased 2 coats for my 10 y/o son from Old Navy. They looked good and they were on sale. Now, I did have issues with a coat I purchased for him two years but I thought, "maybe this one will work." Delivered on time, we loved the looks of both coats. The lighter one had a plastic zipper, which works great. The one for the winter is just horrible! The zipper is basically too thick for the coat. I felt so bad for my son two days ago when he carried his coat out of the class room. We had to literally have him out. My husband put some Vaseline on the zipper hoping it would glide up and down. Our son wore it the next day and it seemed okay when he walked out the door. Same thing happened when I picked him up today. Ugh! If the class would've gone outside, my son would have to stay inside! Not cool Old Navy; not cool. No more--I'm done!

I placed an order that was stolen due to the fact I got the shipping information the day of delivery. I was not too upset because it was a steal so I called to see what they could if anything. The girl told me she would reship me out a new one that would be there the middle of this week. When I checked my email there was the return for the original order then a new order number for the reship but the status said CANCELLED. So I called and was on hold for 30 minutes. I hung up and said I will try again in the morning. I emailed as well.

I placed a Christmas order with Old Navy on December 8th 2016. On Dec. 20th I received a partial order. The next day I called to find out where the rest of my order was, after 2 calls in and 1 hour on hold the very nice customer service rep told me that my order was going to be sent overnight and would be here Friday December 23rd. Ok so I didn't complain, it's going to get here before Christmas, I thought. At 6:18 today Dec. 22nd I received an email telling the products were no longer available!!! All this time??? They kindly offered me a 10% discount on my next purchase, you've got to be kidding me. I will never shop there again.

I placed an order for 3 pairs of leggings on December 10th. Not a huge order, not a holiday order, just pants I need for my daughter that they refuse to carry in stores because they hate Petite sizes and charge you MORE for a size with less fabric than for a normal non-petite size. These idiots took 10 DAYS to put three pairs of pants in a box to mail out. 10 DAYS. I order and received over a dozen packages from Amazon in a 4 day period and these people can't get a box out of their warehouse in less than 10 days? But nope, here I am, 12 days out from my order and I'll still be waiting another 2 days for my kid to have pants. Ludicrous, and you can bet I'll NEVER order from them again...

I placed an order on Dec. 11th. It is now Dec. 20th and my order status is still in Pending Shipment status. I emailed 2 times, no response. Tried to call 3 times, but I am on hold forever! I am just wanting to cancel this order and can't even get through to anyone to do this. My next step is to go to the store and have them handle it.

I bought several items in November for Christmas gifts at Old Navy Onalaska, WI. The clerk asked if I would like to open a credit card for extra savings. I replied that I did not do that, I always use my visa for everything then I don't have to worry about paying other things off. She suggested I would get more savings and I could go home and pay the card off. So I thought OK. So I did just that. Later, when I needed to return some of the items they would not give me cash but would only put it on the card that I already paid off. So I would only be getting store credit. I was sick about it and the clerk had never mentioned that would happen if I returned any of my gifts.

I placed an order on 12/8/16 & received an email stating my order will be at my door 8-11 days. It's now 12/19/16 & the order is "still pending shipping". I called customer service two different times checking on the order & got two different lies. I sent two emails to customer service & NOTHING... My 2nd call got me a promise to deliver by 12/23 and a $8.40 discount which is not even close to the recent drops in prices for the items in my order. Calling customer service was 35 minutes for the 1st call & 15 minutes for the 2nd. This has been a horrible nightmare as these are items for my college granddaughter for Christmas. Needless to say, I'll not be shopping at Old Navy online ever.

I have been a valued customer with Old Navy and shop there constantly. I have never had a problem with them until now. I ordered my items two weeks ago. This is about three weeks before Christmas and they guaranteed the purchased items were available and ship to me 8-10 business days. This is perfect! I get an email today saying that they cannot locate several items and that they will reimburse me the funds. Well it six days before Christmas and now if I do online shopping I will have to expedited shipping and have it cost more to send or I have to go to the stores and hopefully find something that is close to the items ordered. This is absolutely ridiculous. Who waits to tell you a week before? They think it would be great to give me a 10% off coupon that expires in six months. That is a slap in the face! The way they handle this situation was not thinking about their customer. They do not care.

I have ordered online several times. I ordered some items on December 8th because I needed to have appropriate work attire for a new job, so being used to quick shipping and online sales I decided this would be the perfect option. On December 13th I became concerned and called Customer Service - held for 33 minutes. The rep did not explain the long delay and tried to make me feel like canceling the order would be so difficult. On December 15th I still did not have any shipping notification or response to my request so I called again. Held for a lovely 46 minutes this time!

I placed an order on Nov 29, 2016. It's now Dec 12 and when I log on to check the order. It says "pending shipment". I emailed on Dec 9 and called and I'm on hold now (12 Min and counting) and I also emailed today as well. Nothing. Can't get a human. It's a forever hold. At this point I just want a refund.

I have long been shopping at Old Navy and even opened an Old Navy credit card. I do have an issue with their shipping policies, though. I have several times placed orders and never received a shipping notification. I recently placed two Orders, one on November 25th, and one on December 4th. I haven't received a shipping notice for either order, but my concern was the order placed on the 25th. When I called the customer service line, after 20 minutes of being on hold the associate told me it would be here by the middle of next week. I asked if that was normal, because it has been more than 10 business days since I placed my order and I selected 5-7 day shipping.

I ordered some boy's jeans online and had them shipped to me. When I received them they looked like they'd already been worn and were falling apart. The hem had holes in them and around the pockets it was frayed. I was disappointed and feel like I should've been shipped the jeans that had a newer of a quality to them. Not ones that looked like they'd already been worn and were coming apart.

I placed an online order and needed to return/exchange 2 items. I had my receipt and told the cashier and she said with online purchases that she had to reimburse my card then do another transaction for what I was getting in-store. Cool. But it wasn't. The funds weren't immediately put back on my card and being on a tight budget I only had the return amount to get it with. The cashier held my stuff and said to give it a few hours. It's exactly 24 hours later and it's still not there. They are quick to take your money but hold yours for at minimum 24 hours... Ridiculous! Oh yeah, their online customer service offered me a $10 gift card, and get this... I'll receive it through email in 2-3 days. WTH, Old Navy?!?!

I tried to order from the website, but had moved since the last order. I changed the shipping address. After placing the order my confirmation said that it was shipping to the old address. I sent several emails to get it fixed before it shipped. I finally got a reply the next day. They told me that they couldn't fix it and if I hadn't received the order in 7 days to contact them again. If I hadn't received the order that they shipped to the wrong address?!? I ended up calling, and the automated data told me that my order had not actually shipped. I ended up canceling the order and I will not order from them again. They seriously wanted me to wait 7 days before calling about package that they knew was not going to be shipped to me, that they actually hadn't even shipped yet!!!

I purchased several items on the Old Navy Website. The ease of navigating the site and getting to checkout was great until I went to check out my cart. Apparently I'd had an account before from years ago, so I had to change the password so I could log in. Once I did, I updated my address and personal info BEFORE even submitting the order. I received an email the next day saying my order had shipped. I then receive another email 2 days after the original one saying the order was on its way. That is when I discovered the address was incorrect. The items had been shipped to my old address. After calling customer service, they told me there was nothing they could do about it and that I should try calling up UPS to have the shipment changed.

I ordered clothes for my son and chose just the standard shipping which is supposed to be 5-7 business days. I didn't need the clothes for him for another 10 days so I felt that 5-7 days would be fine. I ordered my items at 9 am and the money was taken out of my account immediately but my items did not ship until 4 business days later. After it shipped it took another 7 business days for me to receive my items which was a total of 11 business days and I did not receive my items on time. If you are going to hold the items that long at least send it through a method that is going to ensure that I get my items in 5-7 business days like I expected.

Placed an order online and they immediately charged my account. Two days later when the order was shipped they charged me again! Now they are telling me it takes 3-5 business days for the first charge to disappear. The reason for two charges is they make sure the funds are available and then charge when it ships! What kind of company does that!? I shop many online stores and have never ever had this experience!!!

I order short every year for school for my son. This time I paid 22 dollars for next day. Ups say they tried to deliver to my home at 9:15 pm and no one was home. Lies. As a matter of fact I was home all day. I have a doorbell. No one EVER rang the door bell nor did they knock. Ups always leave a slip on the door telling you they tried to leave package but were unsuccessful and will return the next day and the time they will return. Absolutely nothing left in the door. I called Old Navy and spoke with Vince. He told me he couldn't give me my money back for shipping. The only thing he could do was to resend the package or give me a 20% off coupon for my next shopping.

I purchased five pairs of jeans from Old Navy in St. Petersburg Florida. All five pairs ripped on me right in the crotch area. I wore them just one time and washed them once. All five tore in same area. I returned the jeans and exchanged them. I could not believe that again they all tore in the same area. So I work outside and I travel for my job. I went to a different store in a different city. The Old Navy store in Melbourne Florida is about 160 miles away from the St. Petersburg Old Navy. I told the manager there and she explained sometimes they get a bad batch and she assured me I would not have the issue again. Well I exchanged all five pairs. Again they all tore in same areas and even in the front this time. This time I didn't wear the jeans I just washed them. I will never purchase from Old Navy again. It's embarrassing when you have to walk around with jeans that tear in the crotch area. I wish I could just get my money back instead of keep exchanging them.

Ordered online and went to the store to exchange for different sizes. Took some time to find the items since the store was a bit messy and unfortunately the one dress was only available at another Old Navy store so I would have to return the dress but exchange two shirts. Turns out Old Navy does not do exchanges. I was told that I would have to return all the items and repurchase the shirts. Really why? I asked if the refund would be put on my card immediately and the clerk did not know but told me she thinks it takes a few days. I asked because a friend returned items to Old Navy and it took months and a fight to get her funds back. Not sure if it's a problem with online orders returned to store but it's unacceptable. I ended up just returning all items because of that issue. Turns out I still don't have the refunded money while writing this review.

Yay Super Cash except it excludes damn near EVERYTHING at old navy. Online it says excludes everyday steals, hot deals, etc. Which is fine except during the super cash redeeming period stuff that normally isn't a "hot deal" or "everyday steal" magically becomes one. At least Gap allows you to use their Gap cash on majority of stuff and even Kohl's lets you use it as if it was actual cash. Pretty much every pair of kid's jeans and shirts turned into a hot deal rendering Super Cash pretty useless. You may as well just wait until they have 30 or 40% offers that say no exclusions. And what you can buy with Super Cash is probably what is not really selling for them and it's their way to get rid of old inventory. And I have like 5 pairs of their women's jeans that keep ripping. Their jeans should be $15 not almost 40 because the quality is just not there.

I was shopping at the Enfield Ct. store for well over an hour. When I went to the register to check out my purchases, my card was declined! According to the very rude customer service agent I spoke with on the phone, my account was closed due to lack of use! It wasn't used since 2013 and I was not informed that they closed it! My time spent there was nothing but a big waste and was told there will be no compensation for it! Needless to say I will NEVER shop at that store again!!

Old Navy credit card holders, be aware. If you are late with your payment 1 minute after the due date, you will be charged DOUBLE. I mean it. DOUBLE. I am not against a late fee but DOUBLE? ARE YOU KIDDING ME OR ARE YOU KIDDING YOURSELF OLD NAVY? Is this your way to attract repeat business? I can tell you this. I will not spend my dollars at any of your stores and I will make sure that everybody that I know knows about this. The late fee charged was removed when I made the phone call to customer service but just to know the fact that they charge double for late fee, I was about to vomit. I hope you are not having lunch when you are reading my review but that is the way I felt. So one more time. Old navy will not have a chance to have my dollars in their account. PEACE!

I like Old Navy because they have jeans that are the right fit for me (I prefer regular fit or straight cut). Slim and skinny fit types of jeans are what's usually offered by other stores and I don't feel comfortable on those.

I shopped at the Old Navy on Fruitville Pike in Lancaster, PA last night. The carts and rack at the Fitting Room were overflowing. I was never greeted by a store associate. I looked for one to ask questions of but could not find any. When I went to check out there were about 18 people in line in front of me. With only two registers open, it took at least 25 minutes before I was finally at the register. There was no apology for the wait made. My purchase was jammed into a bag. I now remember why I stopped shopping at Old Navy years ago. I won't be back again.

Hello. I went to Old Navy on Saturday 04/30/2016. It was not my first time but I never thought that you could save so much money in this store. I will recommend anyone to go there. They have offers me to open my Old Navy card. I did not want to do it but as soon they told me I was going to save money, I say "sure". I was approve and had a great discount. I open my card in a different location but after that I decided to go to a different location because I had the end of the day to use my discount. I have decided to go the Moorestown location in NJ to try it out.

My partner used to swear by Old Navy's loose fit men's jeans and bought several pairs recently. However, after wearing one pair just a few times, I noticed a tear next to one of the rear pockets. Today, after wearing a DIFFERENT, NEWER pair there was a massive tear down the front next to the zipper. It was torn wide open from where the button was almost down to the top of the thigh area, simply from bending over while washing the car. We compared the pants to an older pair (one that lasted for years) and the quality just feels different, which is clear from the fact that the old pair is still in great condition while the new pairs are torn so badly they cannot be worn. Since we didn't keep the receipts, we threw the jeans in the garbage, but I took several photographs of the jeans. Again, these are the men's loose fit jeans. I think we will be staying far away from Old Navy unless and until the quality of their clothing improves.

I never write reviews or anything but my experience today was horrible. Horrible customer service and adding for your deals that are going on. I went to the store in Willow Grove, PA. When I went to ring up my clothes everything that I had was the fine print saying some exclusions apply. I don't know why you advertise with signs saying 30% or etc. and only one thing on the whole table to 30% off. It was 4 different items. Also, the salesperson who rung me up. He was flat out rude. I understand he had to hear my frustration when nothing I had was actually on sale, but when I looked at my receipt he rung me up for 2 articles of clothing I did not buy. And when I went back to tell him NOTHING. Not an "I am sorry for the mistake" or anything. Then when he rings it back up to return it he uses the sale price I thought it was originally.

I went to a physical store to purchase a $200 gift card (I am an OLD NAVY credit card holder for over 10 years). On 3/28/16 they had less than 20 gift cards total and only in the following styles: Baby, Rad Dad, Christmas. None appropriate for a male 18th birthday. When I called customer service, I wanted both store and corporate management to respond to my complaint. Nope - they don't do that. Reception "routes to their leadership." Maybe it will be seen by site and corporate management, maybe not. The customer will never know if their complaint reached the correct level. That is not an acceptable resolution policy.

I went into Old Navy yesterday after seeing an emailed promotion that you will receive $20 in "Super Cash" for every $25 spent (they were calling it Double Super Cash). There were signs all over the store advertising this promotion. Obviously they know that people relate this to Kohl's Cash (where every dollar you earn is the amount that you can spend on merchandise, i.e. you have $20 in cash, you can purchase $20 in merchandise during a certain period of time... no further purchases beyond the $20 needed).

Received super cash, great $20 off if I spent $50 dollars. Sounds like a great deal. Nothing online was on sale, nothing in my size was available, nothing worth buying. Used another person's computer; ohhh what wonderful things they had available and for sale; until processing my cart and trying to use super cash. FYI I am no longer going to sign up for loyalty cards or point rewards, biggest scam in the world.

I order over $100 worth of items off Old Navy's website with what should have been free 5 day shipping. On day 4, they sent me an email telling me that they cancelled half of my order because the items weren't available, but shipped the rest. I called to tell them that if they are going to cancel half of my order because items 'aren't available' (This turns out to be a TOTAL lie) that their website STILL says are available, they need to cancel my whole order. They said two things: 1) They can't cancel my order since they already shipped it. I will need to take time and money to ship it back to them. 2) The items ARE available, they just can't send some of them to a PO box. Well, GREAT - the Old Navy website is the one that insisted I put a PO box!

On May 2005, I ordered several items from Old Navy website. I received the items but one of them still had the security tag on it. I printed the receipt and went several times to the store to have them remove the security tag, but the line were overwhelmingly large (that is the reason why I prefer the website). Finally I went on a Sunday but I did not have the receipt with me. The Cashier immediately ask for receipt and I told her that I did not have it. I spoke with a Manager and he told me that without the receipt, they will not remove the security tag. I asked the manager if do I have the appearance of a crook and he replied the same thing. I told him that I would go home and get the receipt then he needed to remunerate me for the time and gas expense because the security tag were their fault and not mine.

I cannot believe that Old Navy doesn't have the wherewithal to provide online customers with a Quick View button, one of the staples of shopping on the Web with ease. Yet since October of this year, the Quick View button has been missing. I emailed Customer Service several times to complain and was told that IT was "working on it". Well, if you are a rich and powerful e-tailer like the Gap, how the heck long does it take to fix? Every time I go on the oldnavy.com website I have the headache of not being able to browse items quickly for size and color - I have to click through to every single thing, then click back... and forth, and back, and forth. Incredibly frustrating and surely unnecessary? Old Navy, show your customers some respect and fix this thing. Even Sears has this feature!

We purchased 8 items from the Warwick, RI store. They were clearly marked down to $5 and $8 respectively. When we got to the register they rang up $5.38 and $8.83. When I told the cashier that it was incorrect, she corrected it. However, it seemed that they were trying to sneak in a price increase as she didn't even hesitate that the price was wrong. Consumer alert... pay attention to the prices that ring up at Old Navy.

I went to Old Navy by the Loop in Kissimmee, Florida. There was pure chaos in that store. Clothing was not in the correct place, and many thrown on the floor. There was not one employee available to help as they were all at the register. I have never went to shop at a place so disgusting in my life!

So I ordered a bunch of clothing for Christmas for someone on November 28th. It was shipped on December 8th. It is now December 22nd and no items. Also, the package can't be tracked at this point and won't make it for Christmas! Old Navy's customer service is useless. They can't do anything. Really? What a great customer service department, would do is send items again and overnight it. This is the only store that can't get you your items in time for Christmas even when you order in a month advance. Never will use again. Can't count in them.

Placed an order 11/30/15. They did not ship the order until December 19, 2015. Ten days later I still do not have my merchandise (but they charged my card immediately). I have no complaints about the in-store purchases but I would never order online again based on this experience. The handling time on top of the time it takes for the purchase to arrive is ridiculous. When I called the customer service line I was informed I chose the delayed method. Well I may have chosen free shipping but what is their excuse for it taking 10 days to get the order ready to ship?

My mom sent a bunch of Old Navy clothing for my two boys for Christmas at my request. She lives in another state and personally went to the store, chose the items and mailed them to me. I was wrapping the items and noticed that one shirt was much smaller than the others so looked ant the sticker/tag were both marked as large, but the inside of the shirt was marked a medium. I took the shirt to our local store to do an EVEN EXCHANGE and was told they would refund the lowest price within 30 days and MAIL me a certificate! Quoted their policy like 4 times when I told the cashier I just wanted the same exact shirt in the correct size as the mistake was on their end.

I purchased items online from OldNavy.com in mid-November. I didn't like what I received and felt confident that I would be able to return in store. I printed off the information from my online account and went to the store. I was met with a friendly employee but she didn't know what she was doing. She kept going to her manager at the next register to ask questions. I get all of this and asked her to wait for the manager to be finished with her customer and for the manager to come over to help this new employee.

I walked into Old Navy after living 2 years nearby, expecting it to cater to teenagers or the younger crowd. Needless to say, it is almost the ONLY store I shop in anymore (I'm 59). I love the styles, love the price, and the girls my store are fantastic! I also find great buys for my grandkids in the children's department. I love this store!

On black Friday I decided to go to Old Navy for their 50% off deals. I wasn't upset for the long wait time standing online, I was very upset when I was asked if I wanted to sign up for an old navy card for 10% off on my purchase. I asked the cashier if I was denied would I still receive 10% for trying to sign up and I was told yes. I was denied and wasn't given 10% off still. I asked the cashier again if I would be receiving 10% and told yes again. I didn't receive it and felt taken advantage of.

I placed an order online. Says it was delivered but I didn't receive anything! I called the customer service line and was told he could either resend out the package or he could credit my money back. I told him I just wanted my money back! He said to wait until tomorrow morning (which is today). Call back and they would credit me back my money. I called today and was told that I would have to wait an additional 5 days to even attempt to get my money back! This is ridiculous. They didn't deliver my order and now have to wait even longer! I was also told yesterday that the FedEx report says "delivered to front door". Was told by a rep today that the postal service has it (I called, they don't) then told by a supervisor that sometimes the FedEx report is wrong and maybe the postal service doesn't have it. So why do I have to wait? I want my money back immediately.

I love old Navy clothing, and have purchased hundreds and hundreds of dollars worth of clothing from them online over the past year, but, it really annoys me the way they manipulate their prices based on what sales promotion they are running... Perfect example, just today, received an email today, regarding a major online sale, 40% off everything, with promo code, no exclusions... So, I immediately went to the site to take advantage of this deal. I already had several items that had been marked down in my cart... and figured the additional 40% off would provide a fantastic deal, only to find that all the items that just days ago were marked down...were now listed at their full original price.

My husband and I came in yesterday at 6pm and made a large purchase of children's items. After we left there we went to grab a bite to eat and when we returned home, opened the bags of clothes that we purchased. I had the perfect outfit for my daughter to wear for Thanksgiving and noticed the cream color vest was not in the bag. I then looked at the ticket and saw where it was purchased. Also noticed that this one item was not discounted either (no biggie). Then we called the store in Flowood MS. Went from this person to that person to the last girl who took my information and said she would email her manager about it. And I should hear back from someone by tomorrow. Well here it is 5:00 no response so my husband went there at 5:20 with the receipt and spoke to two different ladies about it who were rude. And saying they couldn't find anything. And nothing they can do!!!

I picked up over $200 clothes from store in which there were 3 pants which were school uniform fit to my daughter priced at 1 cent. The price was checked at the floor before I went to cashier. The cashier, when checked 1 cent for the pant, called supervisor if she can sell it for the price. The supervisor came refused to offer me the product so I decided not to buy it and separate it. However, she thought my gestures were bad and she called security to leave me the store.

I wear Old Navy yoga pants and t-shirts EVERY SINGLE DAY! I am a NYC school teacher and I am not exaggerating when I say I rarely shop anywhere else for myself and my son. I have probably 25 pair of yoga pants and about 30 t-shirts and that's pretty much my wardrobe. Even my "dressy" stuff is usually from Old Navy. I've had an Old Navy Credit Card account for many years.

Bought a pair of camel moccasins and they ripped within three hours of wearing them; two and a half of which I was sitting down and not walking around in them at all. Don't waste your time with this low quality store!

I walked into Old Navy in Northcrest Shopping Center @ 8:34 with my daughter. By 8:35, all 6 employees had harassed me. Asking if I needed help because they will be closing at 9... I rejected the help but thanked them. (Each thanks got dryer) At 8:54, I had well over $150 worth of merchandise and was headed to check out when I decided to exchange an item due to size. Well, here comes Chris AGAIN... telling me they are closed. (8:58) I let him know I was formerly employed by Old Navy and they close when the last customer leaves. He rudely interrupted me to lie and say that he has to set the alarm by a certain time... ALL LIES! Then he tells me "need to hurry up and make my" which are all words that would make a customer not want to make a purchase.

All I want to do is order some maternity clothes. Well the Canadian website doesn't carry Canadian clothes and I can't order off the American website which offers maternity clothes without an American address. Considering I live in CANADA it's just not possible to order anything. And the closest Old Navy store is a 2 1/2 hr drive from where I live. This wouldn't be as much of an issues if I wasn't ON BED REST and can't leave my house. Way to go Old Navy. I don't see why you can't just add the maternity clothing section on the Canadian website. Not everyone is able to travel while pregnant, and not everyone lives close by an old navy store. Why not meet the expectations of your customers. We are, by the way what keeps your company up and running.

My daughter injured herself badly in this store, hitting her head on a shelf that protruded out in an aisle. I filled out an incident report and was told by the manager on duty - I would get a call from someone to see how she was feeling. That never happened. Also, several times I have been in this store I have been discriminated and not asked if I needed help but, followed. I also believe the manager Trisha is insensitive to her customers' needs. She offers no help and is lazy. She also meddles into people personal life when not asked. She even told me I should leave my kids at home. Not knowing my life! I absolutely want to boycott this store all together. However, I know one store may not embody the entire establishment.

I went into Old Navy yesterday to shop around for myself. The store was neat but I had questions and the only person I saw was at the register. When I ask her to show me where something was, she told me she would call someone up to help me but I don't know why she couldn't just help me herself. When I go to check out, I have 2 shirts that are the same but one is blue and one is pink. They were clearance but some stupid reason one said 3.47 and one said 4.49.

I purchased a pair of sneakers from Old Navy. When I received my bill it had the purchase of two pairs of sneakers on there. Unfortunately, I did not have my receipt, but I have never shopped at Old Navy until they had the flip flops for $1.00. I contacted Cust Serv and they told me that they had to investigate. When I received my next bill, the charge was still there. I will not pay this charge and I also agree that the interest rate is high, although my credit score is good. I will not be using this card anymore and I am going to cut it up. It is such a ripoff. Also, you cannot pay your bill in the store. Old Navy suck!

They lowered my credit limit to the max I have $65.00 available. They told me because of 2 or 3 late payments. I have never missed a payment or ever been late with any payments. I was just approved for a home loan. I will be paying Old Navy off and not using it anymore.

I placed an online order for some uniform pants. They were too small. They were taken to the location in Security Square Mall in Maryland. My cousin was told by the manager that the pants could not be returned in store. My cousin called me and told me what was said. I told her to go back and show the manager the receipt/invoice that says they can. My cousin called me back and said the manager said "It doesn't matter what the receipt says, that's not how it's done." So they left the store with no uniform pants for a child that had to go to school that Monday. I called the customer service line that night to verify how my return/exchange could be handled and I was told my purchase was eligible for in-store returns/exchanges.

This is message from Old Navy shoppers - please be sure what You buy from Old Navy. Returning very difficult. I bought kid's uniform pant wrong size. Today went to even exchange. She need original bill for even exchange for a different size but I don't have the bill. She told me I can return but I will get my money by mail that was 67 cents for a $10 pant. It made me very disappointed for such a big company could be bad return policy. This was the last purchase of mine at Old Navy.

I opened an Old Navy account back in March. I have never used my card. Then in August I get an alert from my credit monitoring system that my account had been closed. After an hour going through a rude representative, I finally get transferred to another dept. I was informed that a credit risk was done on my acct and it was closed. I asked why was a risk assessment done on my acct I have never used. He stated that a derogatory acct had been listed. I informed him that it was fraud and I had disputed it, and why I was not contacted prior. He stated that a letter was mailed out Friday AFTER it was closed. And it was their choice to close it or keep open! How they close an acct that has no negative activity based on an unauthorized credit pull 6 months later and in incorrect information! Worst company I have ever dealt with and will never shop Old Navy again!

I purchased a couple items from online and received half of my order so I went online and tracked the rest of my package and seen that it hadn't shipped yet. So I contacted customer service and was told that one of the items had been sold out and they gave me a refund which I still have not received and told me they would send out the rest of my order and it would be delivered in 2-3 business days and it's day 9 and I still haven't received anything! Not worth the hassle to online shop at Old Navy.

It was impossible to get access to the website because it wanted you to fill out email information so that they can send you merchandise updates. Absent completing that form, you could not get to the merchandise. I finally gave up and will use a website that does not mandate a shakedown of information. The last thing I want is more ads coming to me through email. Too bad, I like the Old Navy products even if they do not have a long life.

The Columbia Maryland store ALWAYS looks a hot mess, their store manager doesn't care how she talks to customers nor her employees. Some customers tend to always come to the store and run out with merchandise. Their store manager doesn't care about their employees personal lives. In my personal opinion they need to shut down this Old Navy location.

I place an order. I even paid for shipping and still haven't receive my order. It's been more than 5 days!! Bad service. I go to the store. They have a big mess. You can't find nothing. Last time I order from them!! And the lady I spoke to didn't do anything to help. She was rude! I'll take my service somewhere else!!

I purchased some stuff for $26 over their credit card. I was late for 30 days. They sent the second month bill as $89 and they reported a 30 days delinquency on my credit report. I will never step into their stores again. This is not the right way of doing business.

Went to Old Navy to shop for jeans expecting to find something that would fit, according to their giant signs, captioned as above. Informed, when asked that they did not have a SINGLE pair of jeans in the store the needed size. The clerks could not be bothered to help look, never even took their earbuds out. What a con.

I traveled today to my local Old Navy store based on an email advertisement I received that offered a host of discounts - including "Uniforms on Sale" which was consistent with my needs. In particular, the uniform configuration pictured at the upper left of the provided picture - emailed to me on July 12, 2015 by Old Navy - was within the dress code requirements of my daughter's school. At checkout, I was dismayed to discover that the button-down white uniform shirt -- pictured clearly in the ad -- was not discounted.

Bad customer experience at Old Navy. My wife is the one that always shop at the Old Navy Outlet in Auburn, today I decided to go with her as we were spending some time together. My issue is not with the company but the employees. My experience there was one with mixed feelings. As my wife was standing in line waiting to be checked out and I waited at the other end I noticed one cashier walking back and forth while two other cashiers were assisting customers. So I watched in disbelief not wanting to believe what I was seeing or what I was thinking.

Some managers (not all) are completely unprofessional. They will get angry with you if you need a shift covered, or can't cover someone else's. They expect you to come in regardless of those much notice they give you. Manager will pull me off sales floor to gossip. Has used my cellphone to use my Instagram account to stalk people that have blocked her. Has kept me 2 hours past closing talking about problematic marriage.

Went to Old Navy. The cashier ask if we want to sign up for their point system to get deals. I ask about it and she got my license and then ask for income - kind of didn't make sense and then my social security and said I was denied. For what? She then said for a credit card. I never was told for credit card - I was told for a reward card. I then decide to not pay for anything and left everything at the counter. Never going back again.

When old navy does 1 dollar flip flops they should limit the number per person. It's disgusting that people had bags and bags full of flip flops. There wasn't even one pair for myself. When I went it's seriously beyond disgusting. Old navy should be ashamed of themselves. The world we live in today is filled with greedy people and it's wrong. I will NEVER feel the same about old navy. YOU PEOPLE SHOULD DO SOMETHING. THAT IS HORRIBLE!!!! Downright disgusting, it really is. And you know what? People are buying tons and tons of them.

After what was supposed to be a stressful free day, my son and I took a trip to the Old Navy near our house in Fairview to purchase summer clothes for our upcoming vacation. Just walking through the door I was already upset, I meant there were clothes everywhere, and they had just opened. After facing the obstacle of clothes me and my son finally made it to boys. Only when I thought it could not get any worse, it did - there were sale signs all over the place. I didn't know what was on sale and what was regular price which made checking out a struggle.

I was finally after many many emails explained what a few things are and was finally given the price adjustment. The last person to reply was very kind. Truly it become not about the money but the lack of communication and "consistent & fair" practices they were talking about... when they were not being either of those. I would have accepted not getting the price adjustment had things been explained truthfully the first time around.

I tried to pay first payment and I gave the wrong numbers on my check so it was sent back. So I paid it again and I even got a number confirming it was paid . Now they cancel my card. I once I pay Old Navy off I will be finding another store to shop at and will tell other people too as well.

I had 20$ super cash from OLD NAVY. Super cash details clearly states use spend $24.99-49 redeem $10 cash back and rest of super cash is void. I went to store and got clothes for $28, but store computer was not able to validate super cash. Talked to manager, who was just horrible to say that "If our computer cannot access coupon code than cash is not valid." NOT SURE WHAT IS COMPANY POLICY - BUT THESE IS A TOTAL CHEATING AND CONSUMERS SHOULD BE MADE AWARE OF IT CLEARLY.

I bought 3 items at Old Navy yesterday. I looked at the receipt when I got home and realized that I was overcharged on every item. I called store manager to complain - she admitted that I had been overcharged - but said the only thing I could do is come in to store and she would see what could be done. If I was overcharged - I was not the only one - because the items were in the front of the store with big signs.

Supposed to purchase 4 items. When I'm in register the sales lady it wasn't the right tag. 2 items have the same tag and says wrong tag. I was really mad in the sense who's the hick they're doing. Two Mexican was speaking Spanish and I says speak English. They kept going and going. I says "I wanna speak to the manager." Here comes the manager came and said is a wrong tag. Who's the customers will do!!! Old Navy at Westgate San Jose CA.. Thank.

Clothing is so small!! Why aren't clothes more accommodating to NORMAL human beings??

The cashier talked me into going "paperless" instead of being mailed my monthly credit card bill. I did not receive email notification that my Old Navy credit card payment was due. They did however, notify me by email when they tacked on $25.00 for a late fee. It seems like they have a fishy way of billing, which only confuses and frustrates their loyal customers. Also, as another reviewer mentioned, they advertise many sales in the store, but when you get to the register, certain items are really NOT on sale. I will pay off my Old Navy balance and close my account. Thank you.

I live in Tomball, off of 249 is an Old Navy. I go there a lot. I bought several items and when I got home a pair of shorts just didn't fit right, so I took them back the next day. I left the tags on the shorts but I forgot my receipt. I just wanted to exchange them for another size. The cashier said "NO we offer a Merchandise Certificate by Mail" I paid with a credit card so just put it back on or give me a gift card. Again she said NO. I wrote Old Navy and told them, they sent me back an email stating that was their policy. I sent them an email back, Copy & Pasted their online Return policy and it DOES NOT state that. They do offer to put it back on CC or gift card, or exchange it for equal value. PEOPLE THINK ABOUT IT before buying there again.

Diva Jeans - I love their clothing but I cannot stand that they're always fading and by the hour my hands are turning blue. Please fix it. I love you guys but I can't tolerate it.

Old navy refund my money..lucky me!

The TV advertisement said that boy friend jeans were 30.00$ a pair, second pair 1/2 off. At the Lufkin, Texas store said that this sale stopped on the 26th of Feb. Then why is it still on TV being advertised as on going. Also so the store had advertisement posters in the window stating that everything was 40% off, but when you get to the cashier they tell you it's only if you apply for a store credit card and are approved. They wouldn't listen to what I said. They said that the sale was off and that I couldn't get the 40% off discount without being approved. I drove over fifty miles to this store because I live in the country, just because of the advertisement and to say I'm a little pissed in putting it mildly. THIS IS MIS-ADVERTISEMENT!!!!!!! This purchase was made on 3/02/15.

I ordered some slippers and some sneakers from Old Navy online. I thought this was a reputable company, but I am sadly mistaken. I tried on the slippers and they were a terrible fit. They were tight and I had to return them. The sneakers were also returned. I didn't even try them on. When I returned them, I actually had a customer service rep that had the audacity to accuse me of using the slippers and they could not take them back (I merely tried them on to see if they fit, how else was I suppose to see if they fit?) and they accused me of sending back "used merchandise" and as a courtesy to me they would return them (this is after deducting postage, discounts and tax) which came out to about 1/2 the cost of them, I will never order from OLD NAVY again. They suck royally, the nerve they had to accuse me of wearing them. I am definitely reporting this person to their customer service dept.

LATE PAYMENT FEES COST ME MORE THAN 50% OF WHAT I OWED. All the money you save from buying from their store on sales, you end up being ripped off if you were late for paying the bill on time. They don't send any notification, so they'd be sure that you end up being ripped off by their credit card fees!!! Have some respect to your customers!!! NEVER EVER AGAIN!

Hate, hate, hate the scratchy tags! They HAVE to be cut out and still feel overly scratchy. I love Old Navy but I swear these tags give me pause!

Pathetic! Ordered AFTER the holidays several items. It is now well over 2 weeks. When I call they tell me that the pieces ordered come from different places and there is nothing they can do about it. Dates promised are not true. They say that there are several packages coming, some are ready to be shipped (?) and some are somewhere?? No tracking. Another item was removed from my purchase. No email was sent to me and when I asked why it was removed (it was in stock) I was told maybe it was damaged and they didn't want to send it, which is fine but never notified. This is the worst company to order from and the WORST customer service. Very clueless people, including a supervisor who had no idea. Old Navy does not care, due to the fact people will still order from them and a few people complaining is no loss. Last time we order from them.

I was a former employee at Old Navy. These women every time I go in store 5636 in Waterbury CT, always horrible experience. Always harassing me and treating me horrible. Why? Because they are envious and jealous of the way I worked. Worst customer service ever. Must stand in a circle and talk about people. They sit in the back and talk about employees all day long also. You will experience it for yourself. Horrible management.

I placed an order online with Old Navy on Saturday, December 13th. I ordered several shirts, hats, pullovers, and belts for my 16 year old twin nephews for Christmas. When I placed the order, I was told my shipment would be delivered between 5-8 days. 3 days later, on Tuesday, December 16th, I checked my order status and saw that my order had not been shipped yet. I called Old Navy customer service and asked when I would receive my shipment because I was concerned that it hadn't been shipped yet and I am scheduled to go out of town on December 23rd. She told me that the first promised delivery date in her system shows December 24th. I asked her why it would take so long to receive a shipment and she said she wasn't sure. Then I told her I would to cancel my order because the 24th would be too late. She told me that she could submit a request for cancellation but she couldn't guarantee that the request would be approved. I asked her why since the order hasn't been shipped and she replied that they may have boxed the order up already.

I placed my order on December 1st to take advantage of some cyber Monday/Black Friday internet deals. The thing that I was drawn to was free shipping. Well it's now December 17th and the last update on fedex say the expected delivery is Dec 19th. This is crazy. I can't believe they make you wait that long. It was shipment pending until Dec 12th and calling them, they were less than helpful the woman says, "you got shipping for free, if you paid it would have been quicker!!!!!" I will absolutely not shop with them again.

I placed an order for Christmas gifts on Thursday, Dec. 11. I ordered gifts for family located about 600 miles away that I need to reship the items to. Thinking that I had plenty of time, I chose the free shipping option. WRONG MOVE!!! These items were shipped from the Old Navy warehouse on Friday Dec. 12 (I received email notification), but whatever FedEx delivery option Old Navy uses does not have them arriving at my house until Dec. 24, which, of course, does not allow me to have them to their recipients!!! Really - 2 weeks to receive my order??? They should tell you that when you choose that shipping option. I ordered a decal from China on Dec. 7 and it arrived yesterday with NO expedited shipping payment. Now their website is offering free 2 day shipping and 30% off the order??? I ordered my items a week ago and I won't get mine until Christmas; people can order the same stuff today and get it on Friday Dec. 19. This is BS. I will NEVER order from them online again.

First of all, I have worked in customer service and retail for many years, so I sympathize with people who answer customer service phone lines. But my sympathy could not make up for this worker's apathy, so here I am. I placed an online order on December 7, 2014 for 8 items (2 of which were from The Gap, and 6 from ON) with free shipping. One Old Navy item and both Gap items were shipped on December 8. I have received the ON item, and the Gap items are scheduled for delivery tomorrow. The other 6 items I ordered were still "pending shipment" so I called to inquire about when I could expect them to be shipped.

I basically just ordered a pair of pants and a shirt shortly after black Friday using the coupon code: FLASH. First they randomly put a hold on the order until they could verify my identity which I thought was very strange. I had to call them and confirm I was who I said I was which was strange because I barely had a way to verify they were who they said they were. Then I decided that I was going to cancel the order for the pants because after a few days, the charge wasn't showing up on my card statement. Well as fate would have it, that would happen to be the same day they were shipped.

On November of 2013, I went to an Old Navy Store in the Seattle, WA area to buy some clothes. When I got to the register, the cashier asked me if I would like an Old Navy card. I assumed this was like my grocery store loyalty cards, merely providing a discount without any offer of credit. I consented to the card. The cashier then continued processing the card and he asked me a lot of questions. I didn't understand what all the questions were for, so I asked for clarification why he needed so much information.

Placed an order last Thursday morning around 8:30 AM. It's now 9:00 PM the following Thursday and the order is still pending shipping. What the hell, over a week to package the order and get it shipped!? I could have traveled to China to pick up the clothes myself directly from the manufacturer in less time.

I ordered some clothing on Black Friday, to make sure that my order got to me in time I paid extra for the 3-5 day shipping, although the general shipping was free (which is what I would typically use). I called the 3rd business day because my package still said it hadn't shipped on their website, they reassured me that even if they have to overnight it, the package would 100% be there by Friday. I tracked my package on the 4th business day and it said it would not be to my house until the following Monday. I called Old Navy and the representative was so kind. She apologized and is sending me the same clothes overnight today and sent me a return label to send back the clothing that will come in the mail on Monday. All free of charge. I was VERY impressed as I was expected a "well we can’t do much about UPS delivery times" reply. I have always been more than happy with their online shopping sales, options, return policies, and clothing but this really just wowed me. Thank you Old Navy for making something so easy to correct and carefree for me!

I am a regular visitor and shopper at my local Old Navy store which is just 2 minutes away from my house. I had a horrible experience during my last (yesterday) visit with store manager, yes it is correct - STORE MANAGER, not store employee..here it goes....After my shopping I went to pay at the register and I asked for different color of dress which was not available in that particular store. First of all they don't suggest me other option but I am a regular shopper here so I know how things work here. I asked them to order me same dress in different color...the cashier was unable to help me so here comes so called "Manager" of the store. During the whole process he threw so much attitude on me and my husband that I decided to cancel the online order so to my surprise the manager threw my husband's debit card on the counter and said I can leave if you have problem with him and he literally left the place...we were right in the middle of paying for other dresses and he pulled 3 cashiers from the cash register to trouble us and make us wait even more.

I shopped at this store! Waited in line along with about 10 other PAYING CUSTOMERS, NOT SHOPLIFTERS while there were 8 people at the cash registers, and only working 4 registers....I place my items on the table with CENSOR CLICK visible...short Mexican baby voice girl, which I believe I am talking to now said, "Mam move your items to the next register so I can check the other person out". First of all there are about 8 register. I live hour and half away from San Antonio, my day off. I get home and bam! Censor clips still on....OLD NAVY MANAGERS TWO OF THEM SAID, SORRY! That was the best they could do. I asked to speak to regional manager, since the two baby voice, Mexican girls manager who couldn't even form a correct sentence tell me "I can't do that", I asked for return money to my account, I will mail, NOPE not that either. I said, "A sister store that you can call in my hometown and the next little town next to me to remove censors for me so that I don't have to drive all the way there, for a job they failed to do...."

Let me first start off by saying that I am an avid shopper of Old Navy, Gap, etc. and shop there for every occasion for most holidays and birthdays. Today, as I was in the Freehold, NJ store buying clothes for my little cousin, we saw a jacket that had a sign above it, "Outerwear 50% off". When we brought it up to the register, we saw that it was not on sale. The cashier told the manager and the manager said the sign was not supposed to be there, and was extremely nasty. We proceeded to say that since the sign is there, we should be given the discount. If you have a sign saying it's 50% off, it should be 50% off. It's not our fault your staff did not take it down from the day before. We should have been given the discount that clearly said it was on sale. Well, the manager refused. Any other store I've ever been in has honored the price that is shown. What horrible customer service!!!!

I have not previously been a dedicated consumer of Old Navy. I always thought the quality seemed lacking and nothing is quite tailored enough for my taste, just the same I see the price works for the product. I recently visited Old Navy directly across from my home in Mount Prospect IL, the Randhurst location store number 03120 on three total occasions this past weekend. The first trip I went to find some outer wear as advertised for 30% off, as we are bracing for frigid temps in my area this week. When I walked in, the greeter told me there was a coupon for 20% off regular priced items, score! I purchased some polar fleece items, a pair of gloves and a scarf. Upon reaching the register, I am told the only a vest I chose would qualify for the original 30% discount, as the other outer items are considered "accessories".

When I purchased my first item at Old Navy 12 years ago the store was a disorganized disaster. All teenage staff who had no clue what they were doing and store manager was just a lazy. In 2010 I returned to a newly renovated store. Every employee was working hard where they were needed at, helped every customer when needed. The customer service and clothing selections just keep getting better year after year. Store: 0392 gets 5 stars from me. Staff and management are absolutely curious and fantastic. I am proud to be an Old Navy Member!

I made a purchase a few days ago and had done it over 2 transactions because I changed my mind about a pair of jeans I had wanted to get my brother. I paid half cash and half on debit, and got a receipt which I later couldn't find. I went back to Old Navy because the jeans I got him didn't fit well and I wanted to exchange for a different size. I also wanted to exchange a few sweaters I had bought on my first transaction for a smaller size. I went to the cashier, mind you didn't even say hello, then proceeds to tell me I can't do an even exchange without a receipt. How does that even make sense? I then asked her if I could still return it and get store credit to which she says, "No, we don't have store credit." I then asked to speak to a manager who was just as rude and she told me I'd have to wait 7 days to receive it in the mail? Seriously? Just because I picked the wrong sizes? Terrible customer service!

I was at old navy yesterday, I would like to say thank you to the employee. She was very polite and very patience with me!!!! I would like to say thank you to this cashier, I did not get her name but I would recommend this store to all my friends and family!!!! cashier #** store# 05115.

I bought a pair of pants few months ago for my brother who usually wears size 30-inch. When I measure it, it was 34 inch. Quality is the worst you can get.

I had a horrible experience at this store!!!! I went to buy some Rockstar Flare Blue Jeans and between the distance of 5 feet to the checkout counter the dye on the dark blue jeans faded all over my purse. I got to the checkout and saw what had happened and discussed it with the cashier. He was very nice. I told him I would go home and see if the dye stain would come out. It did not so I called and the manager told me to bring my receipt for my handbag and they would reimburse me. I took the documentation to the store the next day and they would not do anything other than give me a five dollar gift card. I called the 800 number to being on hold for 15 minutes and being disconnected. Do not go to this store, the service is horrible and the clothing get cheaper every year. If you do go there, don't let the clothes touch your purse. I had been a very faithful Old Navy customer until this horrible experience and the I don't care attitude and we will give you five dollars. They will screw you just like they did me and my useless handbag now because of them!!!!!!!!!!!!!!!!!

I placed an order on Sep 8, 2014. When I received my package I was missing all 4 pairs of jeans for my sons, so when I looked at the invoice it said there was one pair packed with the rest of my order. So I called them confused wondering what happened to the jeans because I did order 4. I called customer service and they were great. They have already shipped the pair that was missing. She also told me that the other package with the 3 pairs of jeans would be here on Monday Sep 15, 2014. Well I went to check my email to see what is going on why I didn't receive my package. When I looked at the tracking number it said it was delivered today at 1:57 from UPS. Now I do understand that this is not Old Navy's fault, but my problem with them was when I called them. They told me they see where it was delivered but they cannot reship them until the original shipping date which is on the 19th of Sep.

I have never had any issues with old navy clothing, and I usually love what I get for the price. I placed a $400 order for back to school clothes for myself five days ago. I took advantage of the free shipping, feeling like I got a deal saving a few bucks. Today my order still says pending shipment. I can understand the mail being slow, but more than five days to even pack up the articles for shipping? It's a Friday night, so the earliest it will ship will be Monday now. Which means by the time I get my order it will be nearly two weeks after I placed it. I have ordered from many companies before, taking advantage of free shipping. I've never had it take more than a week to get my things. I will never order from their website again.

My husband and I cleared up our credit last year in August - paid all of his creditors off in full. Old Navy stated they tried to run the payment 3 times and that it was never paid. They never notified us of anything. We are now trying to get a mortgage and it was still on his credit report so when I called they said it was never paid and I had to pay it again! If I disputed, it would take another 3 months to get our mortgage so I paid it again. I called today because it is still on the report and they won't send a letter stated it was paid in full for another 30 days! We can't wait that long for the letter or we will lose our house we are buying. They state they can't send anything, stating it was paid or help in anyway. This is absolutely ridiculous! I am angry, frustrated and will never shop at their store again. Their customer service is awful!!

I ordered flip flops for my beach vacation on a Monday at 1 AM. I paid $7 shipping for a $10 which says 3-5 days shipping. That would mean they would be here on Saturday, the day before I leave. I just got an email that they shipped and they won't be here until Monday. When I called, they told me Saturday isn't a business day. The flip flops should have been long gone from Old Navy by Saturday and Saturday IS a business day for FedEx. NEVER NEVER again! I HATE Old Navy.

A couple weeks ago I purchased items at old navy, Florida mall, orlando. When I went to wear it, I noticed a defect on the sleeve. I returned 7/16/14 to exchange it. The cashier said no problem. When she tried to scan it, she said it showed as an item from 2012. Not my problem if they sell old merchandise. It was on a clearance rack. Manager would not exchange it. When I said I would not shop there again, she said she didn't care. After calling cust. Service a manager from the store said it showed wear & tear. Another lie. It was never worn or washed. Terrible place, I will never shop there again. That's how they treat disabled seniors. Also their policy says never a problem to return or exchange. Very rude & unprofessional!!!

I bought a skirt back in Old Navy showroom in Seattle. My aunt paid for it with her card later when we came back home we found a plastic tag still on in one of the items. We didn't understand why the beeper didn't go on. I was there for a vacation, while coming back to my place in Atlanta I tried getting it removed in the Old Navy store in perimeter mall area, there was this cashier and the manager who were giving me disapproving looks making it seem like I had stolen it. They asked for the credit card number and the receipt which by that time I had lost it during travel and the credit card wasn't with me so I couldn't help it.

Purchase made on 18 May 14 at Store 06039, Cashier ** - Once I got to the cashier, I requested to exchange 2 items that I bought online. First I was told that I couldn't do any exchanges or returns for purchases I made online. I called Old Navy and I was told that I could do it, so I went back to line. I was allowed to make a return, so I paid for the other items. I asked if I could get my military discount. The cashier asked the other cashier, who was right in front of him (only 2 cashiers), and he told him that Old Navy was no longer giving any military discount. So I explained him that I just called, and I was told that Old Navy did offer military discounts. He said what, I repeat, and he just turn around and ignored me.

Old Navy recently had 2 day shipping for free with a coupon code so I jumped on it. I ordered on a Friday & didn't get my things until the following Thursday. I've had issues before with shipping. I know it's free shipping for $50 & over for 7-10 days, but seriously two weeks to get my things? What the hell?

Got a card in Oct. paid in November. Then they claimed a late charge and kept adding charges to over 100 dollars with no charges being made. I will not shop with them and would not advise anyone to get a credit card.

I had made a payment on my Old Navy card of $216.00 and noticed on my bank account for several days the payment was never taken out. I have always had trouble before with this so since it had been so long, I made another payment for $216.00 and the next day, I saw on my bank account that there was 2 payments of $216.00 taken out so I called Old Navy (which I thought they could have figured out on their own not to take 2 payments out). I told the phone center employee the problem she was rude from the start of the call because she knew I would be upset. I suspect this happens a lot and told me I would get a check in 7-10 business day. They were able to take the money out of my account in one day but can't get the refund to me until 7 to 10 business days so I cancelled my account. She told me I may not be able to get another account with Old Navy. I said I know I will never want an account with Old Navy. They also add 35-dollar charge if you are ONE day late on a payment. I should get 35 dollars for their 7 to 10 business days. I will never shop at Old Navy again.

If you use a debit card for a purchase, Old Navy puts through the hold on your account immediately. Then, as it ships the merchandise, it charges you. Again. So if you've spent $100, you will have a total of $200 deducted from your account for a few days. (And, hey, I'm sure you're shopping at Old Navy because you're independently wealthy and unconcerned about your cash flow.) The company is completely unconcerned and says things like "oh, it will drop off in three or four business days" (translation, we get to keep your money for a week). Not concerned about changing the policy, which is technically illegal.

12/23/13 @ 1:22 p.m. In Orland Park, IL, I checked out at register with red hair cashier. She didn't give all our bags back, plus other items she didn't ring up. When we got home, we realize bags were missing. Contact ** (SAME DAY). AFTER TAKING MY INFORMATION, SHE KNEW THAT DRIVING BACK WAS FAR TOO LONG TO PICK UP BAG. She looked at video. 2 Thermal striped shirts (Red and Blue), Surplus militia Tan top, were missing. These were the 1st items ringed up. There was a white and tan off the shoulder top (XXL) and another t-shirt not ranged. ** said she will send items and discounts coupon. It will be after Xmas and she was sorry that can't make up for it. She thanked me for not being totally angry. (This was holiday seasons and I worked in retail and being angry gets you nowhere.)

NEVER, EVER SHOP AT OLD NAVY! On 12-23-13, I fell in the store, directly in front of cashiers. Not one person from the store came to assist, offered help, or even offered an accident report. I asked for an accident report. The manager took my contact info and stated that someone would call me. The fall was serious enough to require dr. visit and use of leg brace. Follow-up tests are still to come. Since no one ever called, I called the store to advise them of dr. visit, they replied that they had lost my contact information, indicating that they never intended to file a report. After many 'documented' attempts to contact a company rep, I am finally told that they are not responsible and offer me a $50 gift card to sign a release form. If they are not responsible, then why do they need a release? I will continue to complete customer surveys EVERYWHERE possible for a company that has NO customer care!

I closed my account out over the phone and they sent me my last bill of $37.45 and month later they sent me another bill for the same amount and a late fee. I called my bank up to see when the check was cashed and it was cashed on time, but Old Navy claims that they didn't get it on time and now it's been months and now they claim that I owe them over $400.

I applied for the Old Navy card back in March of 2013 and was approved with a credit limit pf $300.00. That was okay and after the first few months of the card, I did not charge much and what I did charge I paid in full but I made sure that my payments were paid on time. I would pre-schedule them online before the 15th of the month and finally after having the card for 7 months still not with a a high balance and available credit after making my payment for October 15, a week later, my account was lowered by $100.00. I just happen to be in an Old Navy to buy my daughter something and it came to $46.00 and when I swiped my card, I was told that the purchase was declined and I was, "What, I know I had available credit on the card," because I really had not used it. So I called the number on the back of the card and then I was told that my credit limit had been decreased so basically customer service was no help. They could not tell me why my limit had been lowered so they told me, "They will send you a letter in 5-7 days."

I finally paid off my Old navy card after raising 5 kids. Always made payments on time. Well 3 months after I paid it off I received a letter stating they were going to cancel my card. So basically making sure my payment was made on time for years and then not using it resulted in damaging my credit. I have over 51 friends that have quit going to Old Navy because of what has happened to them also. I think we need to start a facebook page that has an 1,000,000 mark

I had purchased items online and unfortunately the items did not fit. Per the Return/Exchange policy on my receipt, I went to a nearby store to do the exchange. I was informed by the cashier that I would have to return and then repurchase the items. Why does ON have such a ridiculous return policy? I have the required documentation for a return or exchange but they still make it extremely difficult. I was later told by a manager that there was a 'loop hole' which would have allowed me to do an exchange without having to return and repurchase.