Old Navy Reviews

Placed a large order online. They stated it was delivered and I only got 1 item out of 15 items and they won't resend or refund my order. I contacted them by chat and by phone and told them exactly what happened and they are still not fixing the issue.

We went yesterday 05/20/2025 to exchange a shirt, and I asked the cashier if the 50% off was also in the store, she stated NO however if one of the items is on 50% online and you see it at the store, we will match the price. So today I took my mother on my lunch break, and she took three dress and two baby dresses, a manager that was working the cashier assisted me and I try to charge me 30% on those dresses and I showed her pictures of the same dresses online and told her that a day before the lady told me about the matching prize, the cashier from yesterday so she called her to me and screaming at her in front of customers and myself she asked the cashier if she gave me that information about matching prices,

I would like to caution anyone thinking of purchasing a gift from Old navy Online if you have to ship to another address. Their return policy is terrible. I was not able to return an item that was too small, never worn, still has the tags intact. It was 3 days past their 30 day from delivery return policy. If you need a gift sent do it last minute or not at all. I choose not at all ever again.

Make sure they put everything they have charged you for in your bag or it's too bad. I think some of the young girls they have working here are not honest. The wait to check out was awful and employees seemed as if they did not care.

*This review is for men's clothing only.* I can't win with this brand. Nothing ever fits right. I bought a pair of 36-30 jeans. They fit perfectly in store and shrink to oblivion after the first wash. Ok, so let’s buy 38-32s in the same fit, right? Those DON'T shrink and I'm swimming in them. Huge break at the ankle that looks very sloppy. Can't return them cause they've been worn. NINE pairs of jeans in the same size and fit and only ONE pair fits me properly. I'm through with this brand. Just pony up for better quality and consistent products. The sales on this garbage are deep for a reason.

Will never spend a dime at Old Navy ever again! Missing 6 times in my order, paid 25$ for shipping. The customer support mentioned sometimes this happens in the warehouse! I could repurchase my items but the sale is over now. If you know it’s a problem “sometimes” maybe you should try to do better!

The delivery date keeps changing. I only ordered online because the items I wanted were not available in the store by me. I ordered on March 11th and I had a Tuesday (18) delivery, then Wednesday (19), then Saturday, now it's Monday (24). I wonder when I will actually get my package, if ever. Shipping needs to drastically improve. I will not ever order online again.

I placed an order on February 26 for my nephew because he needed new clothes. The order arrived March 5th with an adult, fist-sized hole in the bag. I opened the bag immediately after the UPS delivery driver put it on my front porch. Four shirts were missing from my nephew's order [six really because I ordered a three pack of blue shirts]. He was missing a Lucky Charms shirt, two Sonic shirts, and his three blue shirts- $48 dollars worth of items.

Canceled my orders for "fraud" on my own debit card I've had for YEARS. These were clothes for my girls. I will NEVER shop or spend a dime at Old Navy, GAP, or Athleta EVER AGAIN. There was ZERO reason for this!!

Shop online at your own peril! Customer service has completely gone downhill. This is the third time in two years that Old Navy lost my package. Last year they never delivered 13 items including holiday family pajamas. Had to escalate to CS manager who finally credited me as reordering wasn’t possible as they were now sold out. Unbelievably this year they said they delivered 4 items, but I only got ONE in med bag that was stuffed with a puffer jacket.

1 because I can’t go lower. I ordered a jacket for my son. It was not in the package. I filed a claim that there was no jacket in the package but everything else was there and I’d either like a refund or a replacement jacket. Neither of which they did. They told me that since the package showed “delivered” that I would not qualify for a refund. How can you not refund someone the cash for the item if you did not package it right. They It’s absolutely ridiculous. I would not recommend shopping with them going forward unless they actually start to care about their customer base.

I purchased 2 of the shaker stitched cardigans. I have washed them twice now, before wearing them. The yarn is literally falling apart in my washing machine! Do not waste your money on these sweaters!

Seems like every single time I order from Old Navy, they charge, as they should, for the items I order. Problem is, every time I have ordered from them online, I have items missing from the order, but they failed to refund my money for the missing items. I will not order online from them again!

Start by saying that I am a long time customer and Old Navy card holder. I have placed a dozen online orders this year alone. Once in May, I received a package that had my address on label and NONE of my items. I had to jump through hoops just to get my correct items resulting in me placing another order and waiting over a week to receive. This last week I placed another order… SAME thing happens. I have never had this happen at any other store. The customer service team treats you as if it is your fault and can only offer so much help.

Placed two orders on Old Navy's website. Got an email saying my orders were being processed. Looked at the order status the next day, for whatever reason and saw that it was now in "cancel processing" status. I never requested it to be canceled. Tried to "chat" with someone and they said I would have to call. OK, I call get told I have to call back in 4 min at 8 to speak to someone because my order was flagged as fraud. It was $67 and $99 dollars for both? Fraud? I call back at 815 and the rep told me they don't open until 830? No one knows what time they open? Then I call and wait 17min to speak to someone at the "research dept". Apparently this happens all the time because it was a long wait. Never once did I get a notification email that there was an issue with my order, just happen to stumble upon it when checking the status. Not good. My last time ordering with this company because it is such a waste of time.

Updated on 09/15/2024: Company provided refund.

Old Navy canceled my online order because they considered I did fraud because I bought 46 pants, that I was going to give it to children in need for Christmas. They told me I was abusing from his politics and practices from the store. Cheap and bad clothes, what is their problem. I am paying for the taxes and everything. It was a ** lady from the research department.

Today I saw employees cutting up brand new clothing with tags and throwing them in garbage bags. Upon checking for myself there was two full large garbage bags full of brand new kids clothes with tag and had no defects or issues. I’ve shopped at Old Navy since I was a kid. I will never set foot into another one of there establishments. So many people especially in this economy need clothes. I don’t understand why you can’t donate? It’s absolutely disgusting what you are doing.

This the worst experience I had at Old Navy. I’m stuck with items I can’t return or exchange. The customer representative on the phone was rude. Didn’t help at all. Had me on hold for a long period of time just to come back to the phone. She can’t help me at this. Just very useless. Never shopping at old navy.

Received an order where an item was missing. I filled out a claim form which was denied. I was told I would not get a refund for the missing item. I will now have to dispute the amount of the missing item with my credit card company.

It happened to me twice buying online with Old Navy + Gap. I chose to pick up from UPS stores assuming that will be safer that way than leaving a parcel at my doorstep. They sent a notice for pick up, said it is delivered, but when I went collect it, the UPS Store said they don't have it. I call UPS CSR to file a claim and was told to go look around the store if it is misplaced...? I am kind of speechless about such a nonsense suggestion, I'd never think I have the right to search a UPS store on my own? Then I called Old Navy because they are the shipper, and my parcel is lost while they claimed it is delivered. They told me to wait till the last day of the parcel expected arrival date to file a claim, despite their shipping status said it is delivered. I am so upset when both Old Navy and UPS have no responsible action to resolve my issue. If I have to present my ID to collect my mail, why can't they check who took my parcel?

Old Navy would have clearance prices on a couple items and encourage you to buy other items with the offer free shipping at a certain amount. Second time in a row they have claim to have the cheaper items out of stock and cancel part of my order and leave you with the purchase of the more expensive items. It is a hassle to ask them for a refund and when you question them why they keep having out of stock items on their website, their customer service can't answer. If you can't fulfill the order then please just make it easy to cancel the whole order.

We shop here because the prices are great and everything is great quality however the big girls' styles are too grown-looking. There’s some moms who have 5-6 year olds that no longer wear toddler sizes and there isn’t a lot of cute age-appropriate options. The toddler clothes are so cute and I feel like there needs to be more duplicates of those styles in bigger sizes. H&M for example does a really good job at this by offering the same kind of little girl-friendly styles but in bigger sizes. You will see the same fun and adorable outfits in ranges 2T all the way up to a girls size 10 to be exact.

Just a "THUMBS UP" to Old Navy. Just wanted to acknowledge the fact that I have a pullover sweatshirt I bought for my kids when they were teenagers. When they were ready to move on to another style, I kept the sweatshirt for my own use and have been wearing it at least once a week in the winter, sometimes more!! It is still in great shape.... never out of shape or faded.... zipper works & pulls on the side are still there and function!! My teenage daughters will be 54 & 56 in July!! Kudos to this Old Navy product!!

I placed an order online with Old Navy and never received it. When I filed a claim they were supposed to send me 6 items and I received 4. When I filed a claim for the 2 items I were missing I was told it was denied because I filed a claim before. They did not take in consideration that this was the same order I’ve been trying to get corrected. I’ve been an online customer for a long time but never again will I order from them. I will dispute it but I am warning others about this so you can avoid this mistreatment.

TERRIBLE company! They make it VERY difficult to pay your bill. The phone system and website are often not working. Trying day after day is not helpful. Their stores are a mess and their merchandise has become worse (poor quality). I wish I could give them "0" stars.

Had a great time getting things done with Regina, a top notch customer service employee. So impressed I've reached out as my survey went to voicemail. She's been one of the best employees I've had dealings with in a long time. I'm sure USA homeland. I got my items exchanged as well as my on going rewards points. Made my day. Wish all your employees were that great.

I have trouble with getting things ordered online in the time frame that they quote online. I forgot how slow they are, and I will be receiving my purchase too late for my travel. They say 3 to 7 business days for basic shipping. 11 days is what they are projecting, after I checked on line. Just be aware.

It’s the second time Old Navy messed up my order, the first time they sent the missing items but this time they refused to refund me my money. Never buying again online, would not recommend to buy from them. The package allegedly had 16 items and I received only 6. The amount might be nothing for them but it’s my hard earned money. Horrible experience! DO NOT BUY ONLINE! They messed the orders.

I recently had the pleasure of experiencing top-notch customer service from Shefali, and I am compelled to share my exceptional experience. Shefali's commitment to customer satisfaction was evident from our initial interaction. Not only was she incredibly knowledgeable, but she also took the time to understand my specific needs and preferences. Her patience and willingness to address all of my questions and concerns left me feeling confident in my decision to proceed with the purchase. What truly sets Shefali apart, however, is her unwavering dedication to going above and beyond for her customers. Throughout the entire process, she remained accessible and responsive, promptly addressing any additional inquiries I had and ensuring a smooth and seamless transaction from start to finish. Moreover, Shefali's warm and friendly demeanor made the entire experience enjoyable and stress-free.

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his Henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again.

I have spent thousands at Old Navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them??!!! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my son's first Easter and they have refused to refund me for the shirt they never sent!!

Purchased a pair of pink women’s boots, they sent a brown pair in girl's size 13. Customer service was no help, said to send back for refund, e-gift card will take a month to get. They won’t replace w/ correct item. Said I had to reorder. I’m not happy at all

DO NOT shop at Old Navy, especially if you are buying a gift for someone else! I spent hundreds at Old Navy during the Christmas season. When the recipients of my gifts had to return items (due to them not fitting), Old Navy humiliated them by making them feel like criminals. They denied them based on a scan of their ID, and then suggested they either ask for a receipt or file a claim with “The Retail Equation.” They weren’t asking for money, they simply wanted to exchange items. Unbelievable!

I bought for the first and last time at Old Navy online. First they ship the packages with UPS which is the worst company, and then when I tried to fix the problem with the shipments the only option was to cancel the order, then in customer services they literally do not speak English, so they wrote the wrong address again, this is my 3rd time trying to fix my order and I am very bored of that.

This is not the first time I’ve had issues with shipping from Old Navy, but it was the worst. An important package of mine was suddenly marked as returned, even though it never came to me. It contained matching outfits for photos. I ordered it in plenty of time. Now, I cannot get the things I originally wanted because the sizes are out of stock, so no photos. Old Navy didn’t offer nearly enough help considering all the mess this has caused. They do not seem to care if people get their packages. Look at the reviews on their Facebook page. This happens a lot! I know the sales are tempting, but I’d rather pay a little more and actually get what I order.

Was provided with a return label by an agent to return 2 pair of jeans to Old Navy due to sizing inconsistencies. Clearly explained that they had been washed but never worn. Was advised to return them anyway due to the sizing inconsistencies. Two weeks later - no refund yet - I get a package in the mail - the same pairs of jeans I had returned with a note that they had been washed. No kidding! (I saved the chat with the agent who said no worries.) Once again - I contact their customer service via chat - after much ado - I was told they were "smelly and dirty" when they were received by their return department. HOW DARE THEY?!! As a customer who spends quite a bit in their store - I was beyond offended - and I will now take it up with their Corporate offices. If this is how they train their customer service agents - they need to learn the definition of "customer service". Corporate will be hearing from me - and they've lost a very good customer.

I purchased several items as gifts from Old Navy. Most of the order was delivered as promised. For one item, I was sent a totally unrelated item and was told my order was complete. I contacted customer service who told me that I would need to take the item they sent me in error to Staples to return. Once they received the item they would credit my account for the item I ordered. In the meantime, I would need to place a new order to get the correct item. The item I need is no longer in stock. On top of that, I am heading out of town for the next month and do not have time to go to Staples to do this return. If I don’t go in 30 days, I can no longer return the item they sent and get credit for the item I purchased. A trip to Staples costs me in both time and money. I have had similar issues with items purchased from Gap and Banana Republic. I am frustrated at the total lack of concern for the inconvenience to me for mistakes made by the retailer.

Old navy’s “exchange” policy is not an actual exchange but a whole new purchase. This is for a customer who doesn’t live within 1 hour of an Old navy. If you paid with points you have to roll the dice and wait for them to accept your return and give you the points back to place the new order. If you choose to do this the size you need might not be available so you will miss you on the item you want. This is not what an exchange is. The company should accommodate the customer and send out what the customer wants while they wait for the return OR at the very least send out the order as soon as the package has been scanned in by UPS to be sent back. NOT GOOD CUSTOMER SERVICE!!

Placed order for 8 items. Old Navy stated it would be delivered by 11/7/23. Haven't received order as of 11/9/23. Order status online hasn't changed since day of purchase. Had 2 customer service chats with being given complete different info each time. I asked for order to be cancelled and be refunded & was told a request was put in and would receive email in 48 hours about this. Haven't received email and when checking order status it says preparing to ship and will receive 12/1/23 or later. This would be 24 days after order placed. Customer service keeps giving different info and lies. Never again will I order from Old Navy.

Did order online. Notice when I received email that the address was incorrect. Try to edit. Couldn't do it myself. This was at 6:00 a.m. The call center didn't open up till 7:00 a.m. I called at 7:15 a.m. They said they couldn't edit my order because it was over an hour which keep in mind they were closed. Then I asked him to cancel my order. "Sure will submit it 24 to 48 hours." 24 hours received email it shipped. Now have to wait a week so I don't get my item to get my refund.

I just ordered 2 items. Accidentally didn't add my apt no. I called within Few hrs to correct it. The person who spoke to me didn't have clue what he was talking about. He told me I had to cancel the order. Not helpful at all. My first time with Old Navy. Very disappointed.

I’ve gone a few times due to ads and there is always a reason why the ad does not apply. False advertising. Also I applied for a credit card and got approved a few weeks ago and I never received a card! And they have no record of me having a card. How do I pay my bill??

I placed an order for a dress on 10/8 and just got it today on 10/11. When the package was delivered, I said, this package seems mighty light for it to be a dress for a plus size person. Sure enough, it was a 2T Christmas onesie. I called customer service IMMEDIATELY and told them the issue. She said it’s gonna take 10 plus days for my refund AND I have to wait until 10/18 or longer for the CORRECT order to arrive. There should be a better remedy when it comes to customer satisfaction. You should be able to give an account credit or an Old Navy gift card for the amount. My order wasn’t even CLOSE.

I had placed an order in May and received one of the three items. I had to go out of the country for a study tour and was not back in the states until last week. I had family checking on my mail for me and was completely unaware the remaining items had not been received until I returned. Upon tracking the package, it showed that it had shipped but was waiting to be picked up by the courier so I waited for an update that I never received. I decided after waiting far too long to call Old Navy and see if they could help me figure out what happened. Not only did they have zero explanation as to what happened to the remaining part of my order, they offered no solution to the matter either. The customer service lady just kept repeating herself and telling me it was my fault for waiting so long to call.

I’ve been a loyal customer and credit card rewards member. I’ve spent thousands of dollars at Old Navy and occasionally an item is missing. I purchased a large order for kids back in April. Summer clothes was missing and item they replaced it. Then I ordered some winter jeans just a couple weeks ago as my kids are growing. Ordered 6 pairs and a couple tank tops. One pair of jeans was not in the package. I called them they are refusing to replace or refund the item.

Their return policy is the absolute worst I have seen with zero flexibility. It used to be 45 days and now apparently is 30. Bought pants for my daughter…8 pairs as I didn’t know what would fit as she 6’4”. She’s away at college and since we are a few days over the 30 days, there is nothing no one can do. Can’t even get in-store credit. The 2 people I talked to in customer service on the phone, first could hardly understand them and two, they make it sound like they make it easy to do returns and it shouldn’t have been an issue. Whoever is running this company should be ashamed. I’ve bought from you because you have decent prices and decent quality, but it is apparent the customers who keep you in business don’t matter.

I bought family PJs for my son's family, including 3 grandkids. I was so excited that I had found all the sized that I needed, however when I left the store, I realized there was a problem. The PJ top I bought my daughter in law had a tag that said, 'Damaged Final Sale'. I was so busy trying to find the right sizes that I didn't analyze all the tags and honestly, I shouldn't have to. Damaged items should be better marked or located in a designated spot or mentioned at check out. If my goal was to buy anything damaged, I would not have paid the regular price for it, the same price as the other PJs I bought. Very disappointed and feel sucked into buying something damaged with no opportunity to return. This was a Christmas gifts that in the end I couldn't give, just dropped it into a donation bin. Very disappointed, I will be weary of shopping there in the future.

Went to the store to exchange some items. I explained I needed to exchange some pants. My previous employer bought the pants because I had been using my own clothes for over 6 months. I had a credit card from the company. But I had since left the company. My new employer that we wear a different color so I took the pants back to exchange them. I asked can these be exchanged. The girl said yes. She ended up putting it back on the old employer credit card that was issued to me. SMH! Needless to say I walked out without my work clothes. I would of keep the wrong color had I known.

I have been a longstanding Old Navy shopper since I as 12 years old. I have always been plus size, so it has been my go to retail store. I basically should be an ambassador at this point. I recently purchased 2 shackets that were 2xl Tall. Since Old Navy has changed their sizing, I wasn't sure how it would fit. Well they were way too big. So I bought 2 more of smaller sizing, and these work better.

This last time I placed an online order of 5 items. I've had bad experiences in the past but decided to give it another shot. Needless to say, I only received 4 items. I called customer service and I could barely understand the representative. He told me they would have to place a lost/stolen report, refund my money and I can replace the order. I got the item on sale when I placed it. Now the item is $5 more and would cost me shipping. WHAT?? So I complained then he acted like he would do me a favor and send it to me at the sale cost and no delivery fee. Like I said, always issues with them! The other thing I always have issues with is my Rewards. We spend a lot of money on our Old Navy card and get lots of rewards. I am really disappointed with the way Old Navy has handled their business!

I order items every week online. My items always arrive on or before the promised date. Have been ordering items from Old Navy for years. They ALWAYS lie about the shipping time. No other company does this. Currently I have two items of clothing on order. I received an email saying that they switched them over to USPS on Friday to be delivered to me today (Sunday). I just received a notice that they could not access my address to deliver. They say this every time and it is a LIE! Don’t make me pay for delivery on a certain day if you are going to lie about not being able to deliver it. Not sure who’s creating the lies or why, but it’s completely not true. I’m slow I guess, but will never order online from Old Navy again!!!

Placed an order on Aug 25th and have yet to receive my package. When I get updates, it’s been handed off to different carriers making it more difficult to track. One minute it’s UPS then handed off to USPS then back to UPS. The last time I tracked it it was back being handed off to USPS again. It’s travel to more cities in the past week and half than I have my whole life. The fact that it’s nowhere near the estimated time I was given is super annoying. I have not been to an Old Navy in over a decade and for a reason. Should’ve stayed that way

My order got lost In shipping so I call them and they tell me I got to wait 10 Business days for my refund. I don’t understand when all you had to do is replace the order. So that’s why I give one star. If they had a Option for 0 stars they would have got that.

I have had an Old Navy account for many years and will be closing this account due to the untimely processing of returns and the credits forthcoming. It takes on average a month to get a credit from a return therefore you pay off your balance and they end up with a credit balance and use your money until the next time you order. You can ask for a refund but after much ado, it is hardly worth the hassle of going through the process to do so. It just isn't worth the headache anymore so I will be closing my Old Navy account and no longer purchase from this company.

Do NOT under any circumstances order anything from OLD Navy online. You do so at great risk! I ordered several items. They did not arrive in the time frame they were supposed to. Weeks later a package finally arrived from Old Navy; however, they were not even close to the items I ordered. Clearly they sent me someone else's order.

Have you ever heard of Old Navy rejecting a return they received within the 45 day window because they didn’t process it within 45 days on their end? I just received my return back, rejected due to “late return”. Even the rep at customer service was confused, as he confirmed that my return was received within the policy and before the 45 day cutoff. It so happens that old navy just changed their window to 30 days (5/1/22), yet I purchased items before that change went into effect and they are supposed to be honored for 45. The items even appeared as “non returnable” online prior to my sending them back, yet the customer service rep told me it was a system error when I called to set up an exchange.

I was at the Old Navy store on Krause Blvd. in Solon, OH May 2021. I was in the dressing room with other women and young girls when I noticed a man on a ladder above the dressing rooms looking down into all the dressing rooms. The store manager did not think this was a problem. I called the corporate office to repot this issue and with a few phone calls back to me they wanted to pay me off with a $50 coupon. I did not accept and will never visit an Old Navy store again. Please do not shop Old Navy!!

I returned two, very lightweight, tops and was expecting $42.98 refund. I checked my credit card statement today. Only received a credit for $31.14. WHAT? It cost me $11.84 because they sent the wrong size. Just ridiculous, I will NEVER buy from Old Navy again!

Over at least the past 5 years, I have made multiple online purchases from Old Navy. Every time I have done so, I have been unable to sign into my account despite multiple attempts to change my password, switch to a different device, clear my cache, reboot my electronic device and call into customer service (who has never been able to rectify this situation). I do not recall ever having been able to make an online purchase without having to do so as a guest. I can't even sign in on my Old Navy app because of this issue. I do not know if my points from my online purchases as a guest are actually added to my account because I cannot log into my account to view this. I doubt it, as I have few (if any) points racked up to take advantage of when I have gone into an Old Navy store.

First of all, you cannot write a low star review online anymore, the Old Navy website is not accepting them. You cannot get any help, to enter your honest review or feedback. There is new leadership and the system is broken. There is only a "no reply" email, though it doesn't list it that way. There are only unprofessional untrained people in the "chat" option or first-tier phone support that will not listen or let you speak to someone who can. They will not record the chats or send them anywhere you just have no options or help at all. I don't know if it is because it is no one in America hired for Old Navy that they are using in this capacity but no one will help or send anywhere up the chain.

My family and I placed online orders at the same time for Christmas pajamas. They got theirs, but part of mine was canceled due to not in stock (same items my family got). I then received the rest of my order and the gripper socks I ordered were a pair of T4-5 tights instead. Horrible service!!

About 6-8 months ago, Old Navy changed their business model for their Women's clothing department. Prior to the change, their plus size clothes were only available online and were always considerably more expensive than the misses line of clothing. Now, all their women's clothing is available from size S-4X in stores for the same price point. As a plus sized woman, this is such a wonderful change. I applaud them for realizing that plus size women would like the same options and misses sized women and not have to pay and arm and a leg for it.

I have been a loyal customer for years but after this last experience I will NEVER order from them again! It took 19 days after they received the return item to even acknowledge processing and it said it could take 15 days to receive refund... only to get a notice on day 19 that it can take 1 to 2 BILLING cycles (2 months) to get put back on our credit card!! Absolute crap service! Never ever again..

Old Navy has terrible pants. They always fall apart or lose their color after 3 or 4 COLD washes. plus they're hella expensive. I bought a pair of yellow rockstar jeans from them and they lasted me a whole 5 days before the crotch seams CAME OUT, just FELL out and left a huge hole. I never got a receipt from Old Navy so I can't return them. It's just ridiculous. A whole $40 wasted because some idiot couldn't sew the crotch seams correctly.

I had placed an order online. Order was marked delivered. I searched everywhere even neighbors nothing. I called not sure where overseas the call center is but all they kept telling us it’s delivered. I asked to speak with a manager they refused. Finally reached someone to open a case. The photo from the shipping company proved it was delivered to the wrong house but I had to wait and call back. Did that again was told it’s delivered and when asked to speak with a manager was place on hold. No one picking up. Finally I communicated via chat and got a refund. I will NEVER buy from them again due to the customer service. Proof my item was lost with a case number from the shipping company and they did not care nor understand.

Bought some pants at Old Navy for my daughter, they did not fit her. We tried to return them for something in the store or for store credit to no avail. She was given a ticket with a number to call. We have called several time to no avail. We are not asking for a refund but a store credit. Please have someone call us to resolve this. Please call me at **. With the pandemic we had not had the opportunity to go in person.

I purchased a pair of pants through Old Navy that were too small. All I wanted to do is exchange for a bigger size, that's it. I was told that I would need to mail them in which would take up to 14 days, then they would refund my money (which would take another 5 business days) and repurchase the item. So basically I would need to wait 3-4 weeks to get my money and repurchase an item that they have labeled "hot item", which would mean that there is no guarantee that I would actually be able to purchase those pants as they may be sold out. Every company that I have worked for will do an exchange through the mail and not put you through this circus. No one was willing to help in the situation and I was just told, "sorry, just mail them back and you can buy another pair". Sorry, I am not buying another pair or anything else from Old Navy because it is extremely clear that they could care less about working with their customers.

I had purchased some really cute back-to-school clothes for my kids online with awesome discounts. Come to find out that Old Navy is using a company called Newgistics for their shipping that works with USPS. This was back in July 14th. I had a bad feeling about using USPS for shipping since I have never had a great experience. True to my thoughts, it is July 28th and the package is nowhere to be found. The tracking number provided has absolutely no information and now I can't get the items ordered back because they are out of stock. It is unfortunate because I love Old Navy, but if they are using USPS to lower costs they will be hurting their client's experiences and their sales.

I have ordered from Old Navy for the last year for my son, I have placed about 10 orders and every time they flag me as Fraud and I'm sick of it! There is no fraudulent activity, the card is in my name, the order is in my name and they've done this to me 10 times. I've had to use my husband's name in hopes it would go throw but because the card has my name on it they keep flagging it. I order online on other sites and never, ever have this issue!

I was looking for some outfits for my daughter and an associate named Vanessa stopped and asked if I needed help. She helped me find as many as I liked and even was kind to order more for me! Thank you for being so patient and kind Vanessa!

Old Navy is using the worst shipping companies available. United Shipping Service cannot manage to deliver within the paid extra for the quick delivery time frame and has no excuse a week later. The answer is... "we are short on drivers." From my end, I paid extra for fast delivery and day after day... For four days straight - not including the weekend - I get message... Package scheduled for delivery today. But each day my package is not even on the truck. How freaking horrendous. I think I will never order from Old Navy again as long as the only shipping option is UDS.

Ordered 3 packs of kids mask online. I want to return two because they are not presentable. Went to the store in Rockville, MD. and they said mask are not returnable and refundable. Mask are still sealed. Never opened. The cashier just tried to turn me around. I was really upset because I did not received any warning or reminder that stated mask were not accepted for return or refund. I said they would be trash to me because I would not put these ugly mask on my kids. I told the cashier to trash for me if nothing they could help and they said they could not accept my merchandizes at all even as trash. Spoke to store supervisor, she recommended to call 1800 customer services.

First time dealing with Old Navy. The young woman was very knowledgeable. Always thought their prices were high. Was surprised the prices are very reasonable. The clothes for men who are small framed are perfectly small measured.

Has surprisingly good quality items for bargain prices. I recently bought several packages of masks. All were 3 layers and big enough to meet public health guidelines. Also it’s my go to place for pyjamas and casual clothes. Lots of pretty fabric and last for years.

The location that I went to was not well organized. The clothes were unfolded and thrown on most of the table displays. Many of the rack displays didn't fare much better. It may have been the result of a busy day, as I entered the store about an hour before close. The clothing selection offered was nice, I just wish they had plus size clothes in store.

I had major surgery in January. This causes me to have to shop mostly online. This store has great deals and fast shipping! I would highly recommend this place for anyone who is interested in great savings.

The selection of clothing for men is not wide enough. I can not find the jeans or shirts that I like. The store's prices are mostly good. My wife and daughter can always find what they are looking for.

I love Old Navy. Their clothes are also very figure friendly. Everyone looks good in Old Navy and they always have very inclusive sizing. The only thing I don't love is that when you go into the stores it feels a little stuffy. They need to update their branding to be a little more contemporary in my opinion.

In January order 4 items. 2 jogger pants w/ matching tops. I never received any of the 4 items. I did receive 1 GAP T-shirt that I did not order. Tracking showed my order arrived. It took three ridiculous calls to customer service & had to ask for a manager. He sent a return label that had the items I ordered listed. How do you return items never received??? I returned the GAP shirt I did not order. Checked tracking & they received the return. I wrote on the paperwork again that I had not received any of the items I actually ordered. I paid $113.64 but they issued a refund for 1 item at $41.12. So calling the horrible customer service to try to get the full refund for items THEY NEVER SENT. How have they gotten so bad at this? I am never ordering from them again. The entire order process has been completely absurd.

I have shopped in store a few times before and have always found staff friendly and helpful and I have always loved the products I purchased. I wear mostly Old Navy clothing because they are true to size and good quality. It is my first experience shopping online with Old Navy Canada and it won't be my last. I found the website easy to use. My package arrived earlier than expected. Everything fit perfectly and is the same quality that I had come to expect, no bad surprises. I am so pleased with everything!! Thank you.

I received a pink sweater, a used pink sweater. I ordered leggings and a blazer. I contacted Old Navy, they told me only after I returned the sweater I could repurchase the original items then re-contact them and would be reimbursed. How could I trust that... Also, THAT'S EXTORTION!

I am a loyal Old Navy customer, I mean hundreds of dollars a year. Well, I go to make a return and was denied, I used 3 different IDs and they were all denied. They won’t even give you store credit! So, I had to call the 3rd party company who kept denying my return and I have to have a receipt (lost it) so now I’m stuck with $115 of clothes that don’t fit. I will not be shopping at my favorite store again. Buyer beware!!

I will never order from Old Navy again. Ordered Christmas gifts on 12/6. Figured I'd be safe to get them and wrap them before Christmas. A few days before Christmas I called and they said shipping was slow. I didn't believe them. The package hadn't moved. I knew they hadn't shipped yet still. He told me it would arrive on 12/28 and that I could return them then if I didn't want them. He refused to cancel or refund me. On 12/30, still no package. I checked online and it said my package had JUST shipped on 12/28 and wouldn't arrive til 1/6. I had to call back in to demand a refund. I ordered gifts all online this year from multiple places, none had problems reaching me before Christmas especially since I shop early. Buyer beware.

I placed an order on Dec 9th. When I checked tracking it said delivery would be Dec 14. However I could see that my package hadn't moved at all in 5 days. No further tracking information was available after that but they kept telling me that my package was coming soon. 9 more days went by before I finally contacted Old Navy. All they said was that my package was lost and that I could place another order and pay extra for priority shipping or get a refund. Ridiculous! This was a Christmas gift that I had purchased for someone! I had to go in-person elsewhere last minute to purchase a Christmas present. That was the first and last time I will ever buy anything from Old Navy again. I have told all my friends and family about Old Navy's ** customer service.

Ordered tee shirts for Christmas for a girl 11-30-20. ON said 3-10 days shipping. So items due 12-10 at the latest. Has been pushed back several times, now say 12-29-20 at the earliest. Who wants a gift delivered after Christmas...not me. No one even knows where the package really is. TERIBLE service.

Left me high and dry for Christmas gifts. Ordered, paid, shipping information provided, never received product. ONLY after I contacted them did they inform me they were out of stock what I ordered. Which is just awful since it was ALL Christmas gifts for for my Grandkids. Will NEVER EVER purchase in store or online from Old Navy again. If you don't have the product, don't deceive us to think you do, count on it to arrive as promised, then say out of stock. Now, I have to wait 7-14 days for my money to be refunded, so no gifts for the Grandkids until money is received.

They advertise great discounts and sales on their clothing, so you buy a handful of items. The items that you really save a lot on are always out of stock (but you don’t find that out for 2-3 weeks). When you call to find out 3 weeks later why the specific “great deal” hasn’t shipped but everything else has, they cancel the order due to inventory shortage and refund you. The last time they reordered the item because they still had it in stock, the next day it was short again. So here I sit charged twice waiting for cash on both orders to be credited back to me. Never again Old Navy, they have a one star rating for a reason. Cheap clothes that might last a few months.

Ok so I placed an online order with Old Navy for some new jeans. They came in the mail today equipped with my very own anti-theft device. Now I have to go to the actual store just to get it removed and explain how I didn’t steal them! Thank you Old Navy for missing the mark on this order! The whole point of online shopping is NOT to visit the store!

Old Navy now prices differently online and in-store. Sometimes they will price match their own online prices but today they wouldn’t. I tried to buy items in the store that were 50% off online. They said no. I was told that I could go online, purchase the exact items there at the discounted rate with “in-store pick up” and then they would let me walk out with the items that were already in my hands. But they wouldn’t let me pay for the items in the store at that price. I’ve loved old navy for my kids for the last 14 years but they’re losing me.

I had THE worst experience talking with Old Navy customer service! They sent half my order to NYC store & mailed the other half. I called to complain, no one knew anything. Spoke to a supervisor who could care less. Extremely frustrating! I will never order online from Old Navy! And they haven’t sent me all my money back yet! I am dreading calling them again.

This is the first time that I made the purchase today and it was total disappointment that the price values of the order recently made changed completely after the click of order placed button. Moreover, I received an email showing the different prices of the product and charged me more.

I just ordered clothes on Black Friday and while I was completing the order it asked if the shipping and billing address were the same and when I clicked yes, it removed part of the address for shipping which I didn't notice until the email with the order number came. I called Old Navy immediately (5 minutes after the order was made) and was told they wouldn't be able to update to the correct address and ship it so I said to cancel it immediately. The customer service rep lied and said it was being processed and probably wouldn't work and I informed them that was incorrect as I was looking at the order and it didn't say that.

Old Navy, shipped my Christmas gifts though, Laser ship. They delivered my presents to the wrong address. They left my presents at a house, where drug addicts live. And they won’t help me, I called them. I can’t believe this, we spend so much money, now we will not have presents under the tree.

I placed an order online with Old Navy. I was notified the next day that 5 items were no longer in stock. I can understand one or maybe two items being out of stock but 5 is unacceptable. Obviously they need to keep the online site updated so that this doesn't occur. Not only did this occur but now I have to wait 5 business days for the credit/refund to hit my credit card. This was their issue so I should not be penalized. On top of this I paid $22.00 for 1 day delivery only to receive an email saying that the order was delayed because of a packaging error, on their end. Again, unacceptable. When I called Customer Service I was treated like a number and not like a valued customer of which I have been for well over 15 years. I will no longer be a customer of Old Navy and have found other online stores that will meet my needs.

The worse. Customer service has really gone down since the pandemic. I have reached out to them multiple times and have been lied to and have even gotten money stolen from me. My first experience. Multiple of my orders have been partially cancelled for no reason. I was told because I ship to a PO BOX. I have never in the 6 years I have been a customer had an issue with having items shipped to a PO BOX. Also they never gave me a gift card. I had to call multiple times to get a code of no value that I used and value was stolen from me because my order got cancelled. The worst BUYER BEWARE!

Made to feel like a criminal! Don't ever lose your receipt or you will be made out to be a criminal! It is obvious they err on the side of theft vs a customer that actually spends money in their establishment. Today I tried into exchange some clothing due to sizing but got denied and was told basically too bad. The clothing was given as a gift and I did not have a receipt. It turns out that I committed an Old Navy crime. Since 2014 I have had 5 returns w/o a receipt. Therefore, I am not allowed to EVER return anything again. We had to ask the gift giver for the receipt (which was uncomfortable). We took all the clothes back and asked for a refund! Great job Old Navy for not saving the sale, providing horrible customer service and losing 3 customers. I will tell everyone about my experience. Keep it the great work!

The Old Navy in Lake Charles is a joke. They are the most rude workers I have ever seen. I dont look at color. I treat you the way you treat me. But they do every time I go in there. Get them to clean the store because it is filthy. I took pics of the front door how dirty it was so how are they cleaning on the inside. I am done with this store. Shut it down as far as I am concerned and I will blast them on Facebook. You are no better than me...

I wanted to order 10 face masks from Old Navy, but didn't want to pay for shipping on a $20 order. So I ordered three tops (that I didn't really need) in order to reach the $50 minimum for free shipping. According to the website and my order confirmation, I would receive the order in 5-7 business days from the date shipped which was 7/30/2020. The UPS tracking site and the Old Navy site both indicated the package would be delivered on 8/6/2020. I have yet to receive the package and both tracking website have no additional delivery information since a destination scan in Jacksonville, Fl on 8/6/2020. Who knows when or where my package is currently located. So buyer beware! Don't trust that you will actually get your order in the 5-7 business days promised on the ahold Navy website!

Very poor customer service. After placing an order online was told that all the items were out of stock. The account showed items were shipped but were not and then refunded money with explanation as to why.

Old Navy customer service is impossible to reach. Online chat is not available and I received an automated e-mail to my order inquiry telling me that I will not receive a return e-mail due to high volume. I have been on hold for 90 minutes so I can try to find my missing order. The automated phone system is garbage.

I ordered six tall womens tops but only received five. Called customer service yesterday and waited on hold for over an hour. Called again this morning at 9:00 am and was on hold again for almost an hour. This has been my first and last experience with Old Navy.

Last order I made I was very unhappy because they canceled one of my items, now I called and waited 2 hrs on the phone and for someone to tell me besides spending my points on this item I had to pay to get them back. Lately I have been very disappointed with their lack of commitment and delivering my products which I only had the option to pick them up myself to the nearest store (45 minute drive). Which brings me to the conclusion of closing my credit card account with them, I'm done.

My order never arrived. I spent over 45 minutes waiting on hold for customer service. Tried online chat customer service and was never contacted to an agent. Posted my experience on Old Navy Facebook page, sometimes that will get their attention. I'm angry and will not buy online from them again.

What first world problems we have. I placed 3 orders in May and all but 1 dress has been received. I work in online retail, I know things are delayed. So, I gave it a month and then called customer service. The wonderful and yet AUDIBLY SHAKEN (probably from speaking with all of you) poor girl on the phone told me that the store shipping my product has a backlog of 3000 packages and UPS refuses to take more than a few hundred at a time, and more orders keep coming in, and so it’s taking a long time to get things shipped. I said it’s okay!! It’s just a dress. I’ll wait. It’s not a big deal. Some people are no longer with us because of Covid, a dress is NOT that big of a deal to me.

I made an online purchase July 2, 2020. I received an email that it was delivered July 10, 2020. It was not. I contacted my local post office. They could not find the package and told me to reach out to Old Navy. I have been trying since July 10, no response. I tried to repurchase the clothing because my grandchildren wanted them so badly. After I made another online purchase July 3, 2020 for the same stuff after not yet being helped with the first one, I received an email from Old Navy saying they cancelled my order due to fraud. I don’t understand how they can determine that without speaking to me. I had other purchases in between these two that I did receive. I don’t understand why for 5 days no one would even pick up the customer service phone or get back in touch with me. I have even sent several emails. I will be spreading the word to all of my family and friends about Old Navy. SMH.

If you think you're in 1880 I have a news for you. You won't last. And if you think I'm your idiot or a slave, think again. Horrible, simply horrible. Items were not delivered in a month and customer service wanted to shove it to me. Never EVER will I be buying your crap.

While waiting on hold for 1.5 hours, I did some searching of reviews of Old Navy and it looks like this is common: they send an email saying the order was shipped, but really they just printed a label, charged my credit card and 3 weeks later, UPS still has not received anything from Old Navy to bring to me. I tried emailing - I got a bounce-back saying the email address is undeliverable... It's the customer service email address listed on the Old Navy website. I called and waited on hold for a long time, but after reading everyone's reviews, I think I'm out $50 and it's impossible to get ahold of Old Navy to get answers. I will not be buying from Old Navy, Gap or Banana Republic ever again. This is no way to treat a customer.

UPDATED 07/13/2020: I called the Customer Service for Old Navy today. I was on hold for 1 hour and ten minutes. I was told by the Customer Service Representative that the order I placed had been returned to their store, however, I was not refunded my money back yet. I was also told that it will take 5-7 business days to get my refund. I don't understand why I have not been refunded my money back if this company had already received the items back. It should not take this long. I will not be ordering anything else online from this company.

I purchased shorts the middle of May 2020. I receive the shorts 2 weeks later and they do not fit. I returned June 1, 2020. Old Navy received the item. I never hear from them again. I can't get an email response, I've waited on hold for well over an hour and was unable to speak to someone and chat is unavailable. I write a review on the better business bureau stating my issue and that I need assistance with a refund as the card I originally used has been closed due to fraudulent activity and they email me a few days stating they are providing the refund on that same card. Again, I email them as they stated I could do for any further assistance and I get the automated email again stating they cant reply. I've been patient but this is ridiculous.

On May 12 I placed an online order with Old Navy. One item was to be received June 3. I received the other two items & was pleased. Date for receiving the last one kept being pushed forward. Finally it was shipped 6/26. Said I should receive June 27. Never have received. Tracking still shows it is in transit-still same postal site as shown 6/26. I have tried repeatedly to contact them about this. With one call I held 46 minutes. Today I have so far been holding 1 hour and 54 minutes. I don't believe they are answering calls at all- can't believe there are two hours worth of people ahead of me or that others would hold so long. Site says online chats not available. I rated the shipping and explained problem when I did that but no contact. There is no way to have contact and explain the item was never received. Be forewarned before you order from them.

My return was shipped early May. Old Navy received the product within a week and yet no refund. I’ve called, emailed and IM. No one responded. I have read other customers having the same issue with refunds. How can they get away with keeping the merchandise and our money?

I placed an order on June 19th, and the next day I got a confirm shipping email and tracking #. It's is July 9 and my order has not arrived. After calling Old Navy (and waiting on hold for over 5 hrs), they confirmed with me that UPS is to blame. They have not been over to pick up the parcel. I then call UPS and they are saying Old Navy never arranged for a pick up. They are both blaming each other, this is uncalled for and I am VERY frustrated. I have order a lot in the past and guarantee this will be my last. I will wait for the parcel to come and will return the clothing for my credit. They love to take payment instantly... but will not stop the order and credit back. I have to get the parcel and return. Seriously... this is BS.

Ordered something on May 15th, credit card was charged, May 22nd it shipped. Expected arrival July 6th. Still not here. Still says UPS hasn't picked it up yet. WTH. I have not been able to reach anyone in customer service. I was on hold for an hour and just gave up. Every time I call, it's always higher than normal waiting times. I order a lot online and have never experienced this from any other company before. Hire more people and look after your customers or else people are going to start a class action suit against you. Don't blame COVID. Other companies are adapting and still looking after their customers. Get your ** together!!!!

Placed an order, get a tracking number, then on arrival day I get an email stating the shorts and top I ordered are out of stock. But your website still has them available. Right after and a week later still in stock.

I placed an order on May 28th, as of today July 7th I am still waiting on part of the order. I have received email stating the item was delivered yet I got nothing. Call the number and so far I am on hold going on 2 hours. This is after trying to call 8 times and holding over an hour each time. I will NEVER shop them again!

I was online shopping and made a mistake clicking my old address instead of the new one. I tried to go online (no option to change it), e-mailed customer service (got a "standard" reply for me to just call and talk to a service representative, called (waited for 1.5 hours) only to have someone borderline rude and bored answer the phone and gave me 2 options. First is to cancel the recent order and just re-order, the second one is to let the order go through, go online to forward the package on the UPS website. I chose to just cancel the order. She said that she forwarded the request to cancel the order. Few hours later, I received an e-mail that the product was shipped and charged my credit card. I was annoyed.

I’m never shopping online from Old Navy again. I had a $25 gift card that I’ve tried using twice and both times the order has been canceled. I tried emailing and calling the number and it hasn’t been fixed. I’ve only received automated emails and then they tell me to call on the next business day. Sunday is not a business day so I was going to call tomorrow but they already canceled the order so just forget it. I don’t care this much to use a gift card. They need to learn how to deal with customer service issues because this is incredibly frustrating.

In May I purchased two pair of Jeans from the Old Navy website. Product arrived in timely fashion but did not fit. I utilized their online return shipping method. Went to USP Office and returned the next day. The Jeans were received (verified tracking) the 29th of May. Today is now July 5th and I have not been refunded for my return. The online chat will not respond. An EMail sent resulted in a "pat" response of no bearing on my situation. Have used the Customer service phone number at least 30 times, NEVER HAVE BEEN ABLE TO SPEAK TO A LIVE PERSON!!! They have their product back and I have nothing after paying them. THIEVES!!!!

I've been trying to contact customer service about an order that did not arrive and was obviously lost. Old Navy doesn't have an email address for contacting them. There's an online chat that is never working due to the number of people waiting. There's a phone number. The first time I called, I gave up after half an hour on hold. The second time I called, I gave up after ONE HOUR AND TWENTY MINUTES ON HOLD. What kind of a company is that inefficient, COVID or no COVID? The only other option is to send a letter.

I order over 2 months ago and haven't received all my items. I order 3 items and only got 1. I call and email Old Navy more than once with no respond, I'm trying to get a refund and can't reach anybody.

I waited over 5 hours to talk to someone about an order placed. Took a screen shot and still waiting. I placed order over 2 weeks ago for my daughter's birthday still haven’t received it .. and sent an email. Said it didn’t go through. And was returned. So disgusting. My daughter's Birthday is tomorrow And we have no gift. Thank you.

I have been trying to get in touch with anyone from customer service and have not been able to. I’ve waited on hold for up to 90 minutes at a time. I’ve email numerous times when no response!! At a loss!!!

I place the order at old Navy on June 5th. Received partial order two weeks later and no notice about the other part which hasn't been received. Had to call. Waited in line for 40 minutes. Very poor organized company. Very unhappy with the service. They should limit the amount of orders if they cannot process them so people can choose some other company to order the product from instead of waiting weeks and weeks and weeks and not having the necessary item like mask in my case they ordered. Very bad Company.

It is now June 27th and I have not received my order and it was supposed to be delivered by June 3rd. I have tried calling to find out if I could get a refund and sat on hold for 2 hours without success in being able to talk with someone. I am starting to think I just gave away $80!! Old Navy use to be my favorite shopping place and after this, I am not sure I will ever shop here again.

I ordered a "Variety 5-pack Triple-Layer Cloth Face Masks" pack back on May 9, 2020. They finally arrived today (June 27, 2020), despite noting on the order that they were estimated to arrive in 5 to 10 business days. I understand the major delays that COVID has created (which is also why we need the masks) and really was okay with waiting. HOWEVER, how do they call 2 PINK and 3 WHITE face masks a variety? Given that I purchased these with both men and women in mind, uh, I could have just used medical masks. These in no way are even close to the picture that was posted in the ad with, really a variety of fabric designs. Old Navy needs to go out of business because when you call Customer Service, you are placed on hold. After over 30 minutes on hold, it just cuts out!

Horrible...I ordered something & they canceled my order the very next day. Mind you the store wasn't open yet...So I called & spoke to an employee & she said it was canceled because maybe one of the workers couldn't find the items after everything I wanted said in stock!!!! I'm still waiting for my refund & nothing...Tried calling & never can get through!!! They better figure this ** out because customers are losing money over this **!!!!

Please do not buy from this Company! My packages have yet to arrive after being emailed it was shipped 4 weeks ago. CustomerService is useless and near to impossible to get through. You might as well just throw your money away!

Received entirely wrong items. Mistakes happen, I get that but Old Navy provides no (online method) to rectify the issue. Chat is down, no response on the phone line. There is absolutely no way for me to get my order corrected. Lost $30.

I placed an order on April 30, 2020. According to USPS and UPS shipping labels were made for my items and never mailed! I have been going back and forth with these delivery companies only to find out the Old Navy NEVER SENT THE ITEMS, but I was charged. Now when I call the 800 line after 30-45 minutes it hangs up, no chat available, nor email assistance. I use to like this store. I will NEVER SHOP there again. Be careful of those "mail innovations" shipping labels & tracking numbers, it's misleading and created by the shipper, it does not mean your items were sent for delivery. I feel as if I got scammed and I want ALL of my money back.

I have been shopping Old Navy for years & I have never been so disappointed in my life, I know the pandemic caused a lot of changes to businesses, but I spent my money for products I have not received & I when I use the track # it is, saying that my packages has been delivered. I ordered 4 dresses & only received 1 leopard printed dress & there is no one that I can speak to to get answers about my products or who can refund my money & I am very upset right now & I will not be ordering anything else from Old Navy online.

I wish I'd come here first. But let me join the chorus of people who ordered items, got a "Your order has shipped" outright lie. Waiting for pickup for weeks is not 'shipped' ... and from what I've read, I expect if it ever does ship it will be far, far too late. It was masks for my staff ordered a month before I needed them. It's not like its a bloody Hawaiian shirt or flip flops. If you are going to screw pouch it had better not be on masks during a pandemic. I bought local in the meantime and will give these away I guess ... and yes ... never, never again!

I place an order on 6/9/20 that shipped on the 12th. I still haven't received the package. I've tried calling old navy and tried using the virtual chat, but to no avail. Calling just puts you through to an automated voice message and virtual chat never actually connects to anyone or it claims there is too high of a volume. I can't file a lost claim with UPS, it says I have to reach out to the shipper. If I can't reach out to the shipper, then I'm stuck. I like old navy's clothes, but I will never place an order online ever again. This is absolutely unacceptable that you cannot reach anyone at Old Navy.

I ordered back in April. Took MONTHS to even receive the items. Once arrived MONTHS LATER, they did not fit. Way too oversized compared to standard sizing. Immediately returned them and completed everything they asked. Took my return to the post office and went about my way believing they would handle the rest from there and take care of their loyal customer. Hahaha that’s funny. It’s now June 24th and have YET to receive MY, NOT THEIR, but MY money. I have called a total of 4 times and sent MULTIPLE emails with no response. When I finally did get ahold of someone, she assured me she would handle it and my refund would be placed in my bank account within 3-5 business days. Well, what a complete joke because it’s been WAY beyond 3-5 days.

I never received a package from Old Navy. I Ordered on: June 08, 2020 (8:24pm ET). Order number: **. Tracking Number: **. I tried to call Old Navy customer service many times and I did not get any response from them. I believe Old Navy is not able to provide better service to customers. Please help me to resolve problems with Old Navy. I need to get my money back. Thanks.

I returned an online order on May 27th, it was received by Old Navy on June 1st. Since then, I have been unable to reach anyone in customer service either by phone or chat. I have not experienced this level of poor service from any other online vendor. The fact that I can't reach anyone is unacceptable. It's been 23 days.

I order some shirts from Old Navy and the tracking says that they have been delivered to my local post office which the status hasn't changed in about 2 weeks. Mind you my main post office is about a mile away so CE then no more emails or any type of help the last email I received was about June 6th saying I'll receive it on the 12th. I think that they're taking people's money to get back on track since they've lost so much. Not worth ever doing business with them ever again so beware. OLD NAVY.

I placed an order May 30. May 31 I got an email saying it had shipped. Since then it has said "ready to go" on their tracking system. UPS still doesn't have it. After being on hold for more than an hour I spoke to someone who said "Don't worry it will probably be there by the end of the week, but if not call us back." Needless to say I still don't have it. I do have emails from Old Navy asking me to review the items. Hilarious. Nothing has changed and I have been on hold for two hours and 20 minutes at this point which is unreasonable. I have sent emails and they either bounce back or I get a form letter telling me to call. Are you kidding? I don't expect the world, I know there's a pandemic but there's no excuse for the utter lack of customer service. I did pay for shipping too so I expect to get what I pay for. That's reasonable.

Old Navy owes me a refund, but there is absolutely no way to reach customer support. No chat available, no one answering by phone, and an auto-email response that says you will not get a response. This has been going on for months.

I received notification that a shipment arrived at my house. I did not receive the package. I checked tracking # provided by Old Navy and according to that #, my shipment was delivered 06/01/2020 in NY. I live in Ohio, I did not even place an order until 06/14/2020. I called customer service 3 times. 1st time, customer service rep was not even a option due to high call volume. 2nd time I called on the next business day right at 0700, I was on hold 45 minutes, no one answered. I tried live chat during regular business hours 4 times, and that kept rolling over saying they could not take a chat. So, I am without my purchase, being charged for it, have no way of tracking the package, and being ripped off. It is impossible to get a live person for assistance. I will cut up my credit card and boycott that store.

I purchased a number of items on 10 June with 2-day expedited delivery charge of $17.00. They emailed 11 June with a tracking number for the bulk of the order. It has remained at that ever since going into the 19th June. I have sent email after email to no avail. Customer Service simply don't respond. I tweeted them as they do not permit DMs - I wonder why? Again, no response. I contacted UPS, who state, while it has a tracking number, the package has not been picked up by them. Tracking simply states, as it has done from the start, 'ready to go'.

I am a serial shopper and am never disappointed by Old Navy clothes. The jeans fit great and throughout my many sizes old navy always has a good fit. I am pleased with my purchases from them. Thank you old navy.

I returned some items back in April and now it is June 16th and I have not received my refund yet. Every time I try to chat with an agent it says no one is available. I tried calling and you’re on hold for hours. This is very unprofessional of Old Navy. I understand we are in a pandemic but someone needs to be available to respond to customers. I will never shop at old navy again because they don’t know how to treat customers and my refund is long overdue.

I accidentally clicked on the wrong address for shipment for my order. There is no ability to correct this online. I called customer service and was on hold for three hours with no response. I called again and held for one hour with no response. I emailed and got an auto reply that they could not respond to emails. The next day I got an email that my package was being shipped to the wrong address. Really horrible experience. I wish I had read other reviews here before purchasing. I couldn’t believe there was no ability to update an order immediately after purchase and now realize after reading other reviews that this is normal for Old Navy.

I made a purchase online, as soon I placed it I needed to change the shipping address. But what a surprise when I saw this service can't be online, it need to be done by phone, which nobody answer, and if someone does it they hang up on you and transfer to the survey. This is the worst experience I have had in years. I even sent an email to custserv@oldnavy.com but it was not response either. Instead I received a confirmation that my shipping was starting.

I purchased 3 articles of clothings on 4/8/20, returned two on 5/11/20 and still have not received a refund. Despite multiple attempts, the 800 number simply put me on hold for over an hour and then hang up. The online chat feature always gives the message "Sorry, no agents are available. Please try again at a later time!" Today is 6/11/20 and it is already a month and I still can not reach a live customer service representative. Old Navy needs to step up on their customer service department and provide me with a refund that has been long overdue.

There is ZERO answer at Old Navy Customer Service. I have spent HOURS waiting and waiting on the phone for someone to pick up and NOTHING. I don’t know what’s going on with their offices but it must be major. I made one single order and they overcharged me by $40 on my bill. The credit card company says they can’t do anything about it and they transfer me over to Old Navy customer support... 2+ hours waiting on hold and nothing. It doesn’t matter what customer support number you call... no one will pick up. I will be paying my bill in full and then canceling my card. Not worth the hassle with the company.

I have sent email, tried online chat and on the phone to enter unit#no missing in order, no luck. The worst customer service had never seen in my life where customer has no option to edit the order in Online. In last 5 days, am on call with customer service for about 15-16 hrs, still am in Queue since all agents are extremely busy. There is no option to call the customer back. It's time for me to stop using OLD NAVY products.

I have been a loyal customer for years. I have shipped online and in store for years and have never had any problems, but whatever is going on with this company right now is critically bad. There is NO customer service. That is not an exaggeration or something I say lightly. There is literally no one to help you when your order goes wrong...and it will go wrong. I have waited for hours multiple times to get assistance and have never gotten thru. I contacted a store to see if they would have a Regional or Divisional manager contact me so that I could voice my concerns and was met with the same talking points over and over again. *The store system and online system are completely separate so they can not help you. (No, the store level has been told in no uncertain terms that they are not to contact District and Regional managers, likely because this problem is so big right now that it would be the only thing they would be doing all day long).

Got an email from Old Navy saying my order was suspected of fraud and would be cancelled. There is still a charge on my credit card called customer service after waiting an hour on the phone still can’t get a hold of anyone. This is absolutely ridiculous!!

I ordered some clothes and a pair of shoes about 2 weeks ago, and it says that the item has shipped and will be delivered between May 31st - June 3rd. & This morning I received a refund on my bank account from them saying that my pending transaction expired. Has anyone else experienced the same? I was really looking forward to my son's order!

I never order anything online, but due to this pandemic, this was a last resort to order clothes online for myself and my son. I purchased 4 kids items and received those, thankfully. I also ordered a woman’s shirt for myself and was charged for it as well and never received it with my same order. I would like my money back or for you to send me my shirt that I was charged for that I never received. Thank you! I probably will never order from Old Navy again. The wait times on the phones are ridiculously long, And no one ever responded back to me online either.

I placed an order, with my Old Navy credit card, but have yet to receive it. I have emailed, tried online chat and sat on the phone in their "Queue" for over an hour and a half and cannot reach SOUL!! Did everyone get laid off!! Fortunately, the card is not charged as far as I can tell, but we'd like our order... At least some communication about it!!

I have a similar experience to the other posters. I returned two shirts and Old Navy/Athleta received them on 4/30. It has been almost a month and I still haven't been refunded for the items. Calls are unanswered, online chat doesn't work, emails aren't responded to. I notified my credit card company, as Old Navy/Athleta has had sufficient time to credit me for the items.

I placed an order 3/29. Received the order 4/10 (site states 4/7 days). Everything was huge, returned items (after 1hr 15 mins I finally reached someone to inquire about their return, refund policy, money will be refunded 30 days after they received the items) 5/9 to USPS their choice, USPS delivered items to UPS 5/11, the returned items sat at UPS until in my state 5/18, unknown reason, return center is 6 hrs away in Ohio. At this rate I'll get my money back towards the end of June.

I ordered 13 items for my granddaughter for her birthday. I just find out they will be moving before the clothes will arrive. I have been on hold for over an hour twice today to change or cancel the order. I just stay on perpetual hold. So frustrating. I will never order off the website again. So now the package will be delivered and the new renters will keep or return the package and I will have to track all that down. It's crazy to be on hold like that for a store like Old Navy. They must only have one person working in their customer service. They don't even offer a call back service. So frustrating that I could not reach anyone.

We recently moved across the country and I placed an order online. I completely forgot to change the shipping address. My billing address was correct but shipping was our old address. I realized this as soon as I clicked submit. I called immediately, even before the confirmation email. I waited on hold for 45 minutes before anyone answered. I was then met with the answer of “oh well, nothing we can do.” So here I placed a $100 order and we can’t just change the shipping address? Maybe this is a joke since online it says call right away and they will do their best to help accommodate you. Nope.

I placed an order with Old Navy which I returned because none of the items fit. It’s been weeks and I’m still waiting for my refund. I’ve called them but can’t get through. They’ll instantly take your money but you have to fight to get your refund. Still waiting....

Order for 17 "in stock" items placed 4/19/20, with estimated shipping time of 5-10 days. Today is 5/11, half the items still haven't shipped, no explanation beyond 'delayed' and can't get anyone to answer the customer service line.

I ordered 8 items from Old Navy online on April 19th. I still have not received it yet. No one answers customer service phone line. My order still has not shipped. I don't recommend any to order from old navy online store.

I have never experienced such a mess in my life. I ordered 20 items for my son. The day they were showing to be delivered and after Old Navy charged me over 120.00, I receive an “oh sorry” email, “we do not have 14 of the 20 items you’ve ordered....” What?! So instead I am mailed 6 items separately like I e ordered from 6 different vendors and big surprise! I did not receive one. Instead, I received some poor woman’s order from California. Her name on the order, my name on the package and here’s another surprise, they missed one of her items as well.

I placed an order on 4/18. Was told would be delivered by 5/8. Placed another order with Old Navy on 4/19. Got the second order by 5/1. Checked with Old Navy about 4/18 order. Not yet shipped -no information at all. I've tried calling customer service several times, wait for 50 minutes on hold and then get disconnected. Tried chatting online, won't go through. I don't understand what has happened at Old Navy. Constantly getting bombarded with their sale emails wanting me to buy more stuff. Why would I? I get the whole covid-19 situation, but I have not had this issue with other retailers. I agree with the others, get it together Old Navy, if you can't follow through with orders stop taking them.

I placed an order for several items. When I received the confirmation e-mail, I noticed that the shipping address was incorrect --- it was for an old address. I've shopped with Old Navy online to my new address several times and confirmed in my Old Navy Account that my new address is the only one saved. How things reverted to the old address is a mystery.

If I could give zero stars I would. Do not shop online right now. I placed one order March 25th totaling around $250. Items arrived April 6th. Only about half my order was there. I think I was missing 6 items? So I called Old Navy, waited for an agent for over an hour. I assumed my order was being shipped in multiple shipments but she said no it was all one package. She offered a refund or to re-ship my missing items. I chose replacement because I really wanted my clothes I ordered.

I love Old Navy’s deals, but since having to shop online, I’ve been very disappointed in their customer service and organization. I’ve ordered from a lot smaller companies and a lot larger companies with a lot less trouble. It’s taken them over 3 weeks just to FILL my order. Of course because they took so long, when they went to ship my items, a dress I ordered was out of stock! Very disappointing, but even worse how they handled it. All that was offered was an apology and 10% off my next purchase... except they already had a 10% off your order code on the site for everyone. Keep your inventory in order and stop over selling product! Lord only knows when I’ll actually receive my order.

I ordered clothes online and was told they would arrive within 5-10 business days (which would be May 1 it said). Now I get an email saying it’ll be a month from now! This is ridiculous. Every other store I ordered online from has arrived within 10 business days. I will not be ordering from them again.

I placed an order 4/18 with 5-10 estimated shipping guaranteed arrival by Friday May 1st. There was another option where I could participate in a sweepstakes for $200 and it would arrive the following Friday. These were the estimates while already taking into account different business practices due to employee safety from COVID-19. When I called Friday May 1st because order had not even shipped their customer service response was horrible. No answers, no accountability, no problem solving, no options other than cancel your order or continue to wait.

So as I sit here and read other comments I see I’m not the only one experiencing the shipping delay. It’s been 3 weeks and still no order. I purchased 3 separate orders and have not seen none! Please Old Navy do better with your online service. I get we are in a crisis but if other companies can handle it and still keep their customers happy I’m sure you can. 3 weeks is a little ridiculous considering it was suppose to be 3-5 days!! I will not be shopping online again at Old Navy.

I placed an order with Old Navy on April 1, 2020 and was told that due to COVID19 my order would be delayed. I was fine with that. I just received my order today May 2, 2020 and two of my items are missing and this is after I went round and round with UPS to even get my order delivered. I have tried numerous times to contact customer service and have been unsuccessful. I am truly disappointed. I have ordered from other companies and have not had any issues. I will never order from them again and you all should beware.

I made an online purchase with Old Navy on April 18,2020. I was supposed to receive my order by May 1,2020. However due to the covid 19 situation they said they were unable to ship my order. I find it hard to believe as I’ve ordered from several other places and have no other issues with receiving my orders. I actually received 2 orders sooner than expected. So think twice before ordering from Old Navy. They also still don’t have a ship date for my order. I may just cancel my order and shop elsewhere.

Paid to have my order shipped 3-5 days. It did not, says on hold due to COVID, well I call bull on that. No one else is having problems shipping out. This is the second time this has happened, first time items showed up a month later, I thought maybe it was a fluke. Tried again, same crap again now. Then if you try to call to cancel you can't get through, was on hold for 37 min. Hung up. I have tried for several days. Can't get through. I have tried every number I can find for them, even tried email, they don't seem to care that their service is horrible. NO STARS and I won't order again.

I have placed 6-7 orders with ON in the past 2 weeks. The oldest orders are from 4/16. One of the orders is for 5-10 business days to receive. When I checked today, it is not shipped and there is an update stating it is delayed due to Covid, but no updates when it will be shipped. I attempted to call..."someone will answer your call in 2 min"..."someone will answer your call in 3 minutes"..."someone will answer your call in 5 minutes", "someone will answer your call in 8 minutes"...I finally hung up. I understand my wardrobe is not that important in the whole scheme of things. I just want to know approximately WHEN it MIGHT be shipped. Other orders placed after have been sent in piece-meal. Why not this one? My bank account is a nightmare...authorizations fall off. Smaller amounts charged. Others not charged at all. YET. Yikes.

I am purchased over $200 online on March 19, it is now April 27 I am still waiting for some sort of update. There’s no update, there’s nothing saying that it was processed or it was shipped. All I know is that they have my clothes that I paid for and I don’t know when it’s being shipped. They are beyond backlogged, it’s ridiculous that a company that’s big can’t get their stuff together and get their customers orders out. I realize that this is a really bad time for all of us. I work in a doctor's office I know but I also know customer service and professionalism and they have neither.

I tried to make a purchase online and I wanted to use my Super Cash to my bill of $200 but it wouldn't let me do it. I tried all day and it never let me checkout and now my Super Cash expired. VERY ANNOYING!

I got an email from Old Navy this morning. It said they missed me.. And we’re giving me an extra 40% off everything. So I figured I would check out the Site and take advantage of a good deal. Nope. The code says invalid code. I’ve entered it right because I copy and pasted. It just doesn’t work. Last experience wasn’t good and now after this I won’t be shopping there.

Do not order online during COVID. I placed an order for some new workout clothes since the only thing we can do right now is work out, go run, etc. The Old Navy site does not give you any indication orders are super delayed when you place an order. My order from March 30th is still in pending status with no details to when I can expect it and email response time is 3 days. This is very poor for a company this huge. I work for an essential business so I see efficiency all day every day. Why don't you have more staff working customer service from home to support these inquiries? Now they are just holding my $205 and my order is not shipping. Do not order from their online right now unless you have a month to wait, maybe more. Who knows. I cannot get an answer for at least 3 days. Last time I emailed them a week ago I never got a response.

I don't have benefits as international customer buying tons of items from them. The customer service sucks, useless. Every time I am calling, call another time or that's what we have. The super cash coupons are deceiving, they state $30 dollars off for every $75 so what would this mean??? I thought it would calculate 30 off every 75 of my purchases in a single transaction, but guess what?? It only deducts $30 dollars off the whole purchase even if you are having a $1000 purchase?? Is this reasonable, I think I should be a star customer for ordering multiple times a month with an amount $200 to $300 at least and was planning to do so again, but since the last in store experience, I am cancelling all my plans and will never do this again. I don't know how I can file a complaint about wrong advertisement and denying rewards for international customers.

When I put it on I just thought is was baggy and was late so I wore it anyway.... Today when I put it on I realized it was a maternity sweater not a regular sweater.. I ordered a Yellow sweater with this black one. I have deleted my order and not able to provide my order # but I am very annoyed Please check my order and send me a return Authorization for this black sweater.. Thank You. Betty **

Yesenia the cashier told us that we would get 40% off and 20% off if we apply for a credit card. Once we apply for the credit card she got smart and said, "I can't give you 40% off because already on sale." She the one said that she could give us 40% off and then soon as we get it she changed and got smart. I was very unhappy with her service. Please advise her to let the customers know she is not going to give them the 60% all she promised.

I used to love this store because it was cheaper than stores like "The Gap" for jeans and they were similar. Now however, there are all these skinny jeans and other narrow fits. I'm not a large guy. In fact my legs are too thin in my opinion. Who are these skinny jeans for exactly??? I hate them. Then when I finally find a pair that fit acceptably, they are now all stretch jeans. My weight doesn't fluctuate - I don't need stretchy jeans. I feel like I'm wearing women's clothing. But I gave them a shot. After about 10 washes they fell apart. First the rear pockets detached so I had some patches sown in from the inside. Then the whole butt area ripped open when I bent down. Like I said, I'm not a big guy... I won't be going back unless they switch back. Got a great pair at LL Bean. A little more expensive but if they last it's worth it and they aren't stretch pants!

I do a lot of online shopping but I am hesitant when it comes to clothing because of things fitting right. I had shopped at a store over Black Friday and received a couple coupons, which Incentivized me to Purchase some items online. I was very pleased with the selection as sometimes the stores do not carry all that Old Navy has to offer.

I have never had a wonderful experience with Old Navy, their Super Cash is confusing, their shipping takes FOREVER and now I have found their return policy is an absolute joke. On CyberMonday, I ordered a jacket for my daughter but in the wrong size. Within 5 minutes of placing the order I jumped on Old Navy customer service chat to see if I could change the size or cancel the order. The rep. said she could not change the order or cancel it, but she could put in a cancel "request" but there was no guarantee that would go through (seriously, 5 minutes later they can't cancel the order??) but that I could just return the wrong size item to the store. Not wanting to miss the CyberMonday deal I went ahead and ordered the correct size. About a week later (of course) two jackets show up.

I ordered online and they took payment out of my bank, but never sent an email confirmation. Then 2 weeks later I get an email that half the order shipped and the rest was out of stock. They had took the money, then refunded, then took it out the same day they sent the email it had shipped, still charging the same amount, with less items. I called customer service, they offered me a 10% discount, which does not help me get my bank account out of the negative of $50. I spoke to a supervisor who stated there wasn't anything she could do and that I can return the order when I get it. The whole point of shopping online, so I don't have to go to the store. I'm very disgusted. I tried getting them to just cancel the whole order, but stated it was too late, which is bull because they just took it out. This was a Black Friday deal and the prices went up and I'm not getting my full order, but still paying the same price. I Will return the order and never shop Old Navy again.

These were the most uncomfortable shoes I have ever bought in my whole life. I only wore them to work. I work sitting at a desk. Even so at the end of the back of the shoe was filled with blood from my walk to the bathroom and to my car. I would step on the back hoping it would soften so the rest of the day wouldn’t be as painful, but nothing helped. I wish I could attached pictures. Just don’t buy shoes at this store.

I am going on vacation soon and I waited until the last minute to buy summer clothes. I normally don't like to order clothes online but this was a great experience. The clothes were on sale, because it's the end of the season, but they fit perfect. That's why I don't like to buy online because the sizes are never right. But these were my normal size and they were great. I will absolutely buy again at Old Navy.

Old Navy has a sign posted in their window and all over the store today that reads “40% off EVERYTHING” with NO asterisk anywhere! And online it says “40% off online and in-store NO EXCLUSIONS!” Imagine my surprise when my daughter begged me for a necklace that I never would have said yes to, but since I THOUGHT it was 40% off, I told her we could get it. I ended up being charged full price. I noticed it later on my receipt. So I went back into the store with my daughter and was told jewelry is NOT 40% off. So what the heck does “everything” and “no exclusions” mean?! This is false advertising. And I am so mad right now. I did not return the necklace because I couldn’t do that to my little 3-year daughter. But I will be done shopping here for a LONG time....maybe forever.

Last night we went to an Old Navy store and they tell us, "We do NOT take cash" and well all we had was cash. The lady then goes to tell us, "We’ll hold your stuff for you" and today as we came back they go to tell us, "We put your stuff back." How ** left and terrible service this place gives. I promise I will NEVER go to another Old Navy again after that **.

The cashier neglected to tell me the information I gave him was for a credit card. After I tried to pay for my purchase he said it was too late. It was already on a credit card. Well I moved out of state. My mail did not get to me and it totally slipped my mind till today. I see I was sent to collections. Never got the card. Tried to get a person on the phone. Good luck. If you swear you will get a person from sounds like Synchrony something Bank. The person is from India. Hard to understand him. After I paid my one purchase with an extra $30.00 charge. Told him to close the account twice. He tried to convince me to keep it open. Then I see there is a change to my credit score. Thanks Old Navy. I never wanted this card. I was lied to by one of your employees. Never again. Too smart for you now.

The Woodstock GA Old Navy has disgusting dressing rooms. I have been there to try on clothes first thing in the morning and the dressing rooms were filthy with smears all over the mirrors and gum, etc on the benches, but today...well It tops all! After trying on clothes I looked down and noticed blood all over the bench! You could see where someone has obviously had a menstrual leak everywhere and it had dried all over the bench. Sooo disgusting! My clothes had been on top of it and when I told the manager she hardly apologized.

Since we moved to Toronto about two years ago, my daughters and I have bought our jeans at Old Navy. I like this store because it offers trendy clothes at great prices for the whole family. My last purchase was two months ago. I bought two wonderful Curvy Skinny jeans, size 8, at the Eaton Center store. They are comfortable, sturdy and very versatile, as I can use them in casual moments in everyday life, such as at work, at school and even for hangout with family, friends or dinner with my husband. The color does not change after a few washes. Their fit on the body is perfect (I'm Brazilian, so it's hard to find pants that look good). The problem for me is that the pants are too tight at the hem. It is very difficult for the feet to pass. I suggest that you make them a little wider or maybe put a 10 cm zippers down the side. I am well pleased.

I went to the Old Navy store in my town on 10/19/19. My granddaughter had stayed with me and we were going to a Birthday party. She had put summery clothing in her overnight bag and it was cold and raining. We found jeggings with a big sign indicating the Jeans were $10. I got pants and found a shirt indicating the price would be $7. So we got shoes $34 with 30% off. Standing in line I picked up a pack of no show socks. $9. When I was next in line a man asked if I was paying with a card. I said yes, so I was asked to come to end. He rung my items up and it was $45. There was a sign up stating ask about 40% off if you use your old navy card. The guy asked the customer service representative next to him for a code and he entered it. The price didn't change so I just paid. The looking at the receipt, I noticed that I was paying $11.99 for the Jeans after the discount.

I really enjoy shopping at Old Navy. Great prices and associates. I shop at the Viera, Fl location. My biggest complaint is the dressing room size. I have an infant and due to her stroller I always need to use the handicapped dressing room to accommodate my daughter and I. There is only one available, the wait is long with all the moms shopping with strollers and only being able to use 1 dressing room.

I have been shopping at Old Navy for over 25 years. I have a credit card with their company and have for years. I have done most of my clothing shopping for my five kids, and now their spouses. Well I went in August to buy matching clothes for my whole family (9 people) for family pictures. I spent over $700 that day. I went in last week to return 2 pair of jeans and 4 blouses that didn't work, and all of them were unworn with tags still on them. I had my original receipt.

I ordered clothes from oldnavy.com and I was very excited for my order to arrive. It arrived earlier than expected which was wonderful. However, two of the items that I ordered were the wrong size! I ordered large and they sent extra large. I called customer service and they informed me that because they were out of the size I ordered they must have thrown in whatever they had on hand!? Seriously?! So in order to get my money back I have to go through the hassle of sending these items back. Why do you think I shop online? I don’t have time for an extra trip to the ups store! It’s so frustrating and I will NEVER shop Old Navy again! You lost a long time customer...

I am very disappointed. This is the second time I ordered online and my order has been lost. When I call customer services they can resend me the order but again second time they do not have everything in stock. I also had ordered this to be here in time for the weekend for birthday gifts and now will not have them. This is now two times that I have ordered and have not gotten everything I have ordered because it was lost and they ran out of it. Then I was told this must be a UPS problem with delivering to your house. NO... I order from Amazon at least every other week and never have an issue with them. I have also never had an issue with Walmart or Target however the last two times with Old Navy I have had the same issue.

I will NEVER EVER order from Old Navy ever again, especially online. So I ordered some kids clothes online, two of the items I had to exchange for a bigger size. So I went to an Old Navy store just to exchange the two items in a different size. I wasn’t going in there changing it for something else. It was the same items, just a different size. The cashier took my items then told me I had to pay at that moment $17.90 for those items. I said, "Why do I have to pay when I’m just coming to change it to the correct size??? You guys already charged my card." She said that they are going to refund me the money to my card in 10 business days but I had to pay for the stuff now. I was so aggravated because why do I have to pay again just to change a damn size??? I will never shop here again. My experience was horrible. They made just going in to change a size so difficult. I just know I better have my money back in my card soon.

I ordered online and selected the wrong shipping address. I called Old Navy 2 minutes later to notify them of this error. I was told there was nothing that could be done even though the order hadn't shipped yet. I was also told to try to change address online. This didn't work. I called back and just cancelled the order the same day. The next day, I received an email stating that my order had shipped to the wrong address anyway. I called back and was told I would need to contact UPS. UPS couldn't do anything because I wasn't the shipper. I called Old Navy back and they said since the order already shipped they could do nothing. They also stated that I would have to wait until the order status was delivered and then call back and reorder. The same thing had happened to me twice before, and they were able to fix the situation by phone. Customer service has gotten lazy! What a nuisance!

I’ve had my Old Navy CC for about 2 years now. Here recently, I haven’t been using it & just paying the monthly payment. Well, I paid off the balance a few days ago, in full, but rather than showing my “available to spend” amount as the original amount, it’s showing a negative amount. I only use my Old Navy CC for the occasional shopping trip to Old Navy, and gas if needed. But now I’m highly considering closing my account.

The Puyallup WA location used to be one of my favorite Old Navy stores to shop at. Not after tonight. The cashier rang up an item I wanted to buy and then proceeded to mark it UP! The item had the correct tag on it. The item rang up at $.01, which happens pretty frequently at Old Navy. She then told me she had to change the price and mark it up to a higher price, because she claimed the $.01 was only due to a glitch in their POS system - yet only that one item rung up at that price. I am a frequent ON shopper and have had items ring up at $0.01 several times. EVERY time this has happened in the past, the employee said “Wow! You get to buy this for $0.01!”