Old Navy Reviews

I have a special needs 19-year-old daughter. She was given three Visa gift cards for for doing a video for Wendy's Wonderful Kids. She had used one of her cards at another store and had $116.45 left on the three cards. She wanted to buy some clothes, so my wife took her to Old Navy. Her clothes came up to $54.90. The cashier took her cards and wiped all three of them out. I contacted the card company and they said I should go to Old Navy and get her overcharges back. I called Old Navy and they said they couldn't give her her money back. What kind of a company is this to rip off a special needs girl?

My daughter-in-law purchased 2 shirts for my son. He went back to O.N . just to change from the large she bought him to a medium size. My son didn't bring the receipt since it was just to change the size & the tags were still on the shirts. I have never gotten a problem in any store just to change the size of an item but O.N. told him he couldn't change the size. He had to give them to the checkout & get a refund in the mail & wait 7-10 days for that!! I will no longer shop at O.N.!!! I am asking everyone I know not to shop there either. To think the thousands of dollars my family has spent & gift cards we give for O.N. & you can't even just go in & change a size!! I can foresee the problems on holiday presents for people getting the wrong sizes! Change your policy or join the millions of other stores that close down due to the way good customers are treated. We pay you cash. We want some kind of respect when we make a purchase. No money was wanted back, just a different size!

I purchased a girl's tank top from Old Navy that was covered in defective sequence. The sharp edges on the defective sequence resulted in cuts and scratches to the interior of both of my daughter's arms (from underarm right down to her wrists). I contacted Old Navy to advise them of the defective product and to request that they initiate a product recall and remove the item from their shelves in order to prevent other children from suffering the same. After more than a month and despite me sending the item to their risk management department for assessment (the sharp edges are visible to the naked eye) and showing them photos of the damage that was done, they concluded that the product "meets with their industry standards" and declined to recall the item or remove it from their shelves.

First, I would like to say that I am a respected business owner In the Augusta area. My family and I have been shopping at Old Navy for a lot of years. The other day, I went in to buy my kids some things because I was told there was a good sale going on. The young ladies in the store were just following me around the store. I asked one of them for some help. She said she did not know about the sale.

I recently went to Old Navy 30 days ago to purchase my son's summer wardrobe. We purchased a pair of shorts that I absolutely loved the color. Unfortunately, they did not fit and I needed to get the next size up. I usually don't return merchandise so I threw out the receipt. I found the exact same pair of shorts with the belt and everything in a shade lighter color, but in the size that I needed. When I got up to do the exchange, the manager told me they couldn't do anything since the merchandise I was bringing back was apparently from 2011! I was completely stunned and mortified.

Online Old Navy, buyers beware! If you are purchasing something online that is a gift, your recipient will not be able to exchange or refund it at a store like their policy states. I purchased a pair of jeans for my daughter for her birthday, which were too big. I told her she would be able to return them to the store (because that's what their return policy said), but they would not. They would only issue a credit back to my card, which left my daughter with nothing! I will never buy anything from Old Navy again!

I received Christmas gifts from a relative for my children. I took back some of them for various reasons but I checked online before I went to make sure I could return them to a store. They met the criteria so in I went. They were busy so we waited maybe 20 minutes. The cashier had some problems with the beginning of the transaction but eventually was able to get it going. I had my 3-year-old with me. We chatted and I told her that these were Christmas gifts. Then we talked about her snakes. Then she handed me the receipt. She never asked, "Would you care to put this on the current credit card or on a store gift card." Well it went on the credit card on the receipt which belonged to someone else. So I am standing there with no merchandise and no store credit and the manager is telling me there is nothing they can do for me. They can't reverse the transaction nor give me a store credit. I felt like someone just robbed me!

I received a gift from a relative for Christmas that was the wrong size. She provided the original receipt, and I went to the Old Navy store and followed the return policies on the receipt. When I went to exchange the item, they refunded the money to the purchaser and made me purchase my own gift without informing me of this policy prior to doing the return.

I attempted to return an item that I received as a gift (and did not want to ask for a receipt so as not to offend the person who gave it to me) but was told that since I did not have a receipt, I would receive store credit in 7-10 days through the mail. What kind of bogus return policy is that? I have to give the store my home address (so they can bombard me with junk mail) and then wait 7-10 days to receive a piece of paper that I can then drive back to the store with in order to get a different item? I will not be shopping at this store again.

On December 7th, I placed my order, #**, by phone with Old Navy. The order had to reach my son-in-law, Ofer **, at his hotel in Las Vegas by December 12th. The order taker recommended not using Old Navy's free shipping but to pay for expedited shipping to insure delivery by the 12th. I agreed and the below order was paid for. The order did not arrive by December 12th and thus, not received by Ofer **. I have made 3 phone requests for a refund and have been assured that Old Navy would refund my full payment. To date this date, only a partial refund of $18.37 has been received.

Today (30.11.2012), my credit card was debited for USD $48.66. However I did not make any purchases today. Can you please cancel this transaction? I look forward to a response as soon as possible. Thank you.

I attempted to return a pair of jeans due to wrong size when I realized that I had brought in the wrong receipt. Only wanting to exchange them for the correct size, I was shocked when enlightened by the cashier that even exchanges could no longer be honored without a receipt, but a store credit would be mailed to my home instead. I went ahead and gave her my info along with the jeans on Nov. 5, 2012. The certificate receipt stated that if not received within 10 business days, please call. I have called twice, and today (23 days later), I have yet to receive my credit for the returned merchandise, for which I have the original receipt as well.

So today, I went shopping at the Old Navy in Everett, Massachusetts. I spent over $50. While I was heading back home, I realized I had a coupon with me that was $20 off if you spent over $50. I was really upset that I didn't think of it when I was checking out. And I was already too far away from the store when I realized I had the coupon. So I was wondering if I went back to the store tomorrow with my receipt and coupon, if I could still get the discount off from my purchase I did previously? Help please!

Old Navy is conducting a national bait and switch ad campaign. During the week leading up to Labor Day 2012 (9/3/12), Old Navy ran a nationally televised ad campaign advertising NFL football t-shirts. I went to my local Old Navy store in Douglasville, GA at the beginning of this promotion, 8/30/12. The promotion started 8/30/12 and went through 9/3/12 (Labor Day). Needless to say, they had a very, very bleak selection of NFL t-shirts (maybe 2 shirts total) available for any NFL team. I asked the manager of the store when they would get additional stock in and was told more stock would come in on Wednesday the 5th and/or Friday the 7th of September.

On Wednesday I spent two hours on OldNavy.com filling a 22-item order, school clothes for my children, a pair of jeans for myself. At checkout, I decided I needed 2-day shipping, at 17 dollars, but to guarantee my delivery on Friday. When FedEx finally posted the tracking information, I realized why it had taken a full day for it to register on the FedEx website - Old Navy did not ship it until Thursday at 7 pm! I called Old Navy, and was told that they get three days to ship my two-day order. So basically, I paid 17 dollars when I need not have since the Free Shipping is free and 3 to 5 days. My children don't have their new clothes, backpack and shoes for the first day of school. And I am out 17 dollars. It's frustrating!

I was in the Kearney, Nebraska store yesterday looking to buy some clothes for a present for my sister. I found this long, strapless, blue dress that was $17.97. I went up to pay for it with my mother and she was using her Old Navy credit card. It rang up to be $34.00 and some cents, so I told the cashier that was on sale. She was very nice and said, "Maybe you got the wrong one." So, I went back and I told her that price was for all those dresses. She said she would call her manager and her manager's name was Ashley. She was very, very rude and she told me that there were only two dresses that were on sale, all the rest were not on sale. I asked her to show me and she said she didn't have time. My mother bought the dress anyway, but I don't appreciate being lied to about the prices and getting treated so rude. I have a credit card with Old Navy too and I have bought a lot of stuff from that store. I think she could have handled it a lot differently than she did.

Old Navy circular stated that slip-on sneakers, originally $14.94, were on sale for $10. When I was overcharged, I went back down to the store and then was informed that that sale was for boy's slip-on sneakers, not toddlers which is absolutely wrong. The circular did not state that, then the manager got in my face, yelled at me then called the police. I made a complaint to the 800 number and they took the complaint and said they would call the managers of that store and the district manager, and gave me a case number. So that's it, I am supposed to feel better about what happened. Well, I don't. I will never shop at Old Navy again. They suck!

I was treated very unfairly by a saleslady named Cathy at the Wynnewood store. She tried to tell me to leave the store and didn't know if I was finished with my shopping. The first cashier tried to tell me there is no sales tax on clothing and he messed up my purchase. I tried to explain to the saleslady, who stated that there is sales tax on certain apparel, when I tried to say the first cashier was incorrect. The saleslady tried to shush me and put me out of the store. I am very upset and feel as though I was treated unfairly as a customer.

I went to the Old Navy website to pay my bill and change my bank account information. I added a new bank account and deleted the old one. When I authorized the payment, I realized that it used the account I deleted. I called their customer service number for help in canceling this payment and making a new one with the correct banking information. I followed the automated directions, responding both verbally and on my phone keypad, entering my social security number, and billing address many times, and each time the system incorrectly recognized my responses. I did this for over 8 minutes before the system would allow me to speak to a representative.

Old Navy, more like Scam Navy. On April 10, 2012, I purchased swim shorts for $20 at Old Navy located at the Highlands in Arlington, TX with the intent to redeem my $20 super cash coupon given to me by an associate sometime in March. Most importantly to the story, the $20 super cash coupon was only given to me if I spend $50 or more (not including tax). However, the coupon couldn't be redeemed until 4/9-4/17. Once I got up to the checkout counter to purchase the swim shorts, a different cashier told me I have to spend another $40 or more to be able to use the $20 super cash coupon. This was not explained to me at the time when I received the super cash coupon, but sure enough, it was written on the coupon. However, I was under the impression I could use the $20 super cash coupon as cash on my next transaction because I did spend over $50 in order to get the coupon in the first place.

I was in the location across Westfarm's worst experience all around. I was interviewed for a sales manager. Not only do I feel I wasted my time, the store manager in Meridan and DM said they would call, even if I did not get the position. I worked for Gap for 25 years of high-end retail, and 10 years with Saks. Even though I was over qualified, she told me she would call. Since then I have opened 9 stores, and I am a store manager, ready to take on DM. Old Navy is known to have horrible material, cheap as **. I have never had a good experience there, and everyone I know says Old Navy sucks!

I ordered 5 Christmas gifts on December 8. I bought more than $50 so I got free shipping. I still haven't received my items. According to FedEx, they went from Phoenix to New Jersey (I live in Kansas City). They said they would be here before Christmas and now the tracking for Fed Ex says it will be December 27. No use to me! I have to go out and buy 5 more gifts!

Old Navy was running a sale this past Saturday for 75% off all outerwear from 12:00 pm to 5:00 pm. When I entered the store, the sales team was in a frenzy collecting coats and jackets and putting them on rollers. They took entire displays down, so that those jackets were not on the sale floor. I asked why we could not get them at 75% and was told to call 1-800-old-navy. Such a bait and switch tactic. When I returned the next day, all of the jackets were back on display. Going to their sales is such a waste of time. Gap Inc. is always having sales, which are in fact a bait and switch.

What a scam at Old Navy! They offered a discount at the register to apply for a credit card. The credit card was approved, there was no problem. But when you try to make a payment, you can't pay at the store. Also, you can't pay over the phone unless you pay a $15 service fee. You can't pay online unless you have the code off the back of the charge card, and I never carry my credit cards unless I am shopping. Old Navy must have figured out that the real money is in the nuisance fees they can charge, like late payment fees and payment processing fees. They don't really want a payment, they just want to jack you with fees. This is one account I will never use again.

I opened a credit line with Old Navy because I shop there often and figured the rewards points could be useful as long as I remember to pay off the card on time. I did in fact remember to pay the card on time, but my online payment did not go through for some reason. A few months later when I realized this, I had already gained $80 in late fees. Assuming it was my fault for not clicking through enough "submit" buttons before closing my browser, I sucked it up, made the full payment online again, saw the confirmation page this time and called to have my account closed.

Back in May, I went to an Old Navy store in Fort Worth, TX. I was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy Visa card. I thought that sounded like a good deal, so I said go ahead. I hadn't heard or thought about it since. Fast-forward to tonight, I got a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing". So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it.

We purchased 2 Old Navy Metal water containers for our children. They got them so they could take water to school. We washed them with dish soap and water. When school started our children filled them daily with filter tap water and took them to school. Our daughter started having tremors in her right arm and hand. Her concentration level was decreased as well. Not knowing what the problem was, we did a bunch of research on her symptoms. We found out that heavy metal poisoning could be a factor.

My granddaughter had remaining money on two gift cards. We made plans that after school on Tuesday, 10-26-10, we would go in to Tulsa for a little shopping. One of our favorite stores is Old Navy and that was the top of her list. I had discovered a "Thanks a Million" coupon on the Internet, 50% off and one piece of outerwear. I copied 2 as we were going to meet up with other family members for dinner and shopping. The short of it, cash register with our coupons, cash and goods in hand was told the boots, and heavy lined hoodie was not "outerwear", that the coupon was for coats only.

This is a copy of an email I sent them 2 weeks ago.

I purchased 2 Anoraks back in August 2005. In February 2010, I brought both unworn jackets and the original receipt into an Old Navy Outlet Store in North Branch, MN. The clerk told me that the policy has changed and they now have like a 90-day limit for returns. Then the Store Manager backed the clerk up and said they could not do anything to assist me in this matter due to the recent change made to the return policy.

My son was injured and I am contemplating filing a lawsuit. He was injured as the result of negligence in the Dalton GA store. He had to be taken to the hospital and received stitches. He has reached his maximum healing and has permanent scarring.

I purchased clothing at Old Navy in Beaumont, TX for a Christmas gift, with a 90-day return policy for full refund. I called twice in Jan. 2010 to verify the 90-day return and was told yes. When I went to the store to return, they were closed and moving to a new location just down the mall. The sign said they would re-open in Feb. I was there on Feb. 10th and still they did not open. I called corporate and asked if they could extend my receipt since the store is closed. They said no. My only options were to drive to another store, 2 hrs. away, or mail it to another store with the risk that there are no guarantees. They will say they received it, or received it in time, or that I will get my money back.

I was approved for an ON card last Christmas 2008 with a $500.00 limit. Great, or so I thought. I made all my payments earlier than the date and even paid more than the minimum. Starting in July, I kept getting letters saying that they were closing my account because (are you ready for this?) I made too many payments! **. Since when is paying your bills a bad thing? I called CS and was told the letter was a mistake, and that I would get a correct letter in 10 days. I did get a letter and it said now they were lowering my credit limit to $300.00. I called CS and closed the account. The CS reps were cold and probably reading from a list of typical responses. Good riddance. The clothes are overpriced. I would rather shop at Target.

I keep getting charged $39 late fee, for which I pay on time every month, but for some reason, Old Navy never posts the money onto the acct. until after the due date. This is crazy. Someone has to stop them, please. I was so mad that I cancelled my card with them. I will never shop there again.

On Thursday, June 18th, 2009, around 6:00 PM, I, a friend and her two small children were enjoying an afternoon of shopping when suddenly I slipped on a coat hanger that was on the floor. This particular store was not very neat and organized.

In the end of November 2008, I signed up for Old Navy Visa at their store at Plaza Las Americas in San Juan. They told me if approved, I would get a discount and I could charge the merchandise immediately. I was going on a cruise and I charged a pair of shorts for about $43. In early April 2009 (4 months later), I got a call inquiring about my lack of payment and telling me I had an outstanding balance of over $100. They asked me for my Social Security number and my address. I was concerned about identity theft but the card representative sounded legit.

My sister, niece, her 7-month-old son and I were in Old Navy at 1117 Woodruff Road in Greenville, SC 29607, 864-234-6605, this evening. We were shopping when the manager, **, approached me with the police. The police officer told us we had to leave because the manager wanted us out the store. I asked why and the manager said that she did not like the way we looked at her. The police officer ordered us out the store, that she had a right to ask us to leave. I called my local police to get a report and was told that the officer was dispatched at 7:46 pm of a suspicious person by **, the manager. I am very upset and would like some answers. The corporate office told me that they will call in 7 to 10 days. Also, a store clerk named ** assisted me with looking for some superhero shirts and he even found them on the wall and got them down to look at sizes.

I’m admittedly an avid (but responsible) shopper; I like to have one or two, very gently used, store-branded credit cards because the discounts are nice to have when I am in need of a special something. I have never had so many problems in the past as I have with Old Navy. I always pay my credit cards on time, well in advance of the payment due date, if possible, and for the duration I've had this particular card, I have had to call their customer service and complain to have late fees removed at least 3 times. In each case, I waited patiently for them to deduct payment from my account, and when they never did and I called to follow up or received my next statement, there was always some late fee or finance charge.

I accepted a Old Navy credit card in December of 2007. I waited for a bill and never received this bill. I contacted Old Navy cusomer service on February 7, 2008 and made them aware that I have not received a bill. They advised me that they had an incorrect address. They were asked why they did not contact me so that I could get them the correct address. I was advised they do not do this. They advised that they would take off the late fees etc and that it would not affect my credit report. They advised they would send me the bill with the appropriate adjustments. I again waited for a bill and again never received this bill.

I was in the store Nov. 9.as I walked in I saw a sign hanging from the ceiling advertising ALL outerwear 40%off.I went to the back looking for a dress for my 10 year old daughter.I noticed a rack of coats and it also had the sign(on one side of the rack)40%off.On one side were heavy coats that I think had a price of $48.00 On the other side were lighter-weight hooded jackets for$29.50.I realized my daughter needed something like that until she was ready for her big coat.The jacket had a fleece-lined hood and zipped up front w/toggle buttons(clearly meant to be worn as outerwear)

In correct signing-sign in store and online states 40% off ALL Outerwear- Not the case-they have selected SOME (see website/click outerwear) jackets and that is it. The word all to me means ALL and outerwear means clothing you wear outdoors...ie: mittens, hats, boots, jackets, fleece, bibs, one-piece snow suits. Wrong, incorrect and they should fire their head of advertising and I hope they are fined!

I received a Old Navy credit card in the mail. Something I did not approve and something I did not apply for. When I called Old Navy - they said they sent a letter out stating if you did not want the credit card they would not send. I recieved no such letter. My family are also card holders of the Old Navy only card and they never got a letter nor did they get a Visa Card in the mail.

Applied for credit at Old Navy and were denied; said we had no file with credit bureau. We obtained credit report through same agency they supposedly used and were rated 782, excellent. Have seen others with this problem with Old Navy, especially during their promotional when they offer an additional percentage off merchandise for applying for a card.

In November 2006, my wife visited Old Navy to purchase some items for my daughter. When she got to the register to pay, she noticed that Old Navy was offering discounts to customers who open new credit card accounts. I believe it was 10% off. She decided to take advantage of the offer not knowing that a hidden fee applied. She opened the account and paid cash for the merchandise.

I tried to exchange pajama pants that were given to my son at Christmas. I just wanted an even exchange to the next bigger size. They would not exchange without the receipt, even though this was a gift. They will issue store credit but only thru the mail! This is very bad customer service.

I applied for an Old Navy credit card. Had to wait almost 1/2 hour to find out that they couldn't credit my credit information for some unknown reason. I just got the letter from Monogram Credit Card Bank of Georgia. I was denied because they were unable to verify residence. I have lived in the same house (own it) for 16 years.

My wife was charged a 20.00 late charge on her account. We sent the payment in in enough time, but when we called the customer service #, they said they recieved it a few days late and would NOT reverse the charges.