Old Navy Reviews

They lowered my credit limit to the max I have $65.00 available. They told me because of 2 or 3 late payments. I have never missed a payment or ever been late with any payments. I was just approved for a home loan. I will be paying Old Navy off and not using it anymore.

I placed an online order for some uniform pants. They were too small. They were taken to the location in Security Square Mall in Maryland. My cousin was told by the manager that the pants could not be returned in store. My cousin called me and told me what was said. I told her to go back and show the manager the receipt/invoice that says they can. My cousin called me back and said the manager said "It doesn't matter what the receipt says, that's not how it's done." So they left the store with no uniform pants for a child that had to go to school that Monday. I called the customer service line that night to verify how my return/exchange could be handled and I was told my purchase was eligible for in-store returns/exchanges.

This is message from Old Navy shoppers - please be sure what You buy from Old Navy. Returning very difficult. I bought kid's uniform pant wrong size. Today went to even exchange. She need original bill for even exchange for a different size but I don't have the bill. She told me I can return but I will get my money by mail that was 67 cents for a $10 pant. It made me very disappointed for such a big company could be bad return policy. This was the last purchase of mine at Old Navy.

I opened an Old Navy account back in March. I have never used my card. Then in August I get an alert from my credit monitoring system that my account had been closed. After an hour going through a rude representative, I finally get transferred to another dept. I was informed that a credit risk was done on my acct and it was closed. I asked why was a risk assessment done on my acct I have never used. He stated that a derogatory acct had been listed. I informed him that it was fraud and I had disputed it, and why I was not contacted prior. He stated that a letter was mailed out Friday AFTER it was closed. And it was their choice to close it or keep open! How they close an acct that has no negative activity based on an unauthorized credit pull 6 months later and in incorrect information! Worst company I have ever dealt with and will never shop Old Navy again!

I purchased a couple items from online and received half of my order so I went online and tracked the rest of my package and seen that it hadn't shipped yet. So I contacted customer service and was told that one of the items had been sold out and they gave me a refund which I still have not received and told me they would send out the rest of my order and it would be delivered in 2-3 business days and it's day 9 and I still haven't received anything! Not worth the hassle to online shop at Old Navy.

It was impossible to get access to the website because it wanted you to fill out email information so that they can send you merchandise updates. Absent completing that form, you could not get to the merchandise. I finally gave up and will use a website that does not mandate a shakedown of information. The last thing I want is more ads coming to me through email. Too bad, I like the Old Navy products even if they do not have a long life.

The Columbia Maryland store ALWAYS looks a hot mess, their store manager doesn't care how she talks to customers nor her employees. Some customers tend to always come to the store and run out with merchandise. Their store manager doesn't care about their employees personal lives. In my personal opinion they need to shut down this Old Navy location.

I place an order. I even paid for shipping and still haven't receive my order. It's been more than 5 days!! Bad service. I go to the store. They have a big mess. You can't find nothing. Last time I order from them!! And the lady I spoke to didn't do anything to help. She was rude! I'll take my service somewhere else!!

I purchased some stuff for $26 over their credit card. I was late for 30 days. They sent the second month bill as $89 and they reported a 30 days delinquency on my credit report. I will never step into their stores again. This is not the right way of doing business.

Went to Old Navy to shop for jeans expecting to find something that would fit, according to their giant signs, captioned as above. Informed, when asked that they did not have a SINGLE pair of jeans in the store the needed size. The clerks could not be bothered to help look, never even took their earbuds out. What a con.

I traveled today to my local Old Navy store based on an email advertisement I received that offered a host of discounts - including "Uniforms on Sale" which was consistent with my needs. In particular, the uniform configuration pictured at the upper left of the provided picture - emailed to me on July 12, 2015 by Old Navy - was within the dress code requirements of my daughter's school. At checkout, I was dismayed to discover that the button-down white uniform shirt -- pictured clearly in the ad -- was not discounted.

Bad customer experience at Old Navy. My wife is the one that always shop at the Old Navy Outlet in Auburn, today I decided to go with her as we were spending some time together. My issue is not with the company but the employees. My experience there was one with mixed feelings. As my wife was standing in line waiting to be checked out and I waited at the other end I noticed one cashier walking back and forth while two other cashiers were assisting customers. So I watched in disbelief not wanting to believe what I was seeing or what I was thinking.

Some managers (not all) are completely unprofessional. They will get angry with you if you need a shift covered, or can't cover someone else's. They expect you to come in regardless of those much notice they give you. Manager will pull me off sales floor to gossip. Has used my cellphone to use my Instagram account to stalk people that have blocked her. Has kept me 2 hours past closing talking about problematic marriage.

Went to Old Navy. The cashier ask if we want to sign up for their point system to get deals. I ask about it and she got my license and then ask for income - kind of didn't make sense and then my social security and said I was denied. For what? She then said for a credit card. I never was told for credit card - I was told for a reward card. I then decide to not pay for anything and left everything at the counter. Never going back again.

When old navy does 1 dollar flip flops they should limit the number per person. It's disgusting that people had bags and bags full of flip flops. There wasn't even one pair for myself. When I went it's seriously beyond disgusting. Old navy should be ashamed of themselves. The world we live in today is filled with greedy people and it's wrong. I will NEVER feel the same about old navy. YOU PEOPLE SHOULD DO SOMETHING. THAT IS HORRIBLE!!!! Downright disgusting, it really is. And you know what? People are buying tons and tons of them.

After what was supposed to be a stressful free day, my son and I took a trip to the Old Navy near our house in Fairview to purchase summer clothes for our upcoming vacation. Just walking through the door I was already upset, I meant there were clothes everywhere, and they had just opened. After facing the obstacle of clothes me and my son finally made it to boys. Only when I thought it could not get any worse, it did - there were sale signs all over the place. I didn't know what was on sale and what was regular price which made checking out a struggle.

I was finally after many many emails explained what a few things are and was finally given the price adjustment. The last person to reply was very kind. Truly it become not about the money but the lack of communication and "consistent & fair" practices they were talking about... when they were not being either of those. I would have accepted not getting the price adjustment had things been explained truthfully the first time around.

I tried to pay first payment and I gave the wrong numbers on my check so it was sent back. So I paid it again and I even got a number confirming it was paid . Now they cancel my card. I once I pay Old Navy off I will be finding another store to shop at and will tell other people too as well.

I had 20$ super cash from OLD NAVY. Super cash details clearly states use spend $24.99-49 redeem $10 cash back and rest of super cash is void. I went to store and got clothes for $28, but store computer was not able to validate super cash. Talked to manager, who was just horrible to say that "If our computer cannot access coupon code than cash is not valid." NOT SURE WHAT IS COMPANY POLICY - BUT THESE IS A TOTAL CHEATING AND CONSUMERS SHOULD BE MADE AWARE OF IT CLEARLY.

I bought 3 items at Old Navy yesterday. I looked at the receipt when I got home and realized that I was overcharged on every item. I called store manager to complain - she admitted that I had been overcharged - but said the only thing I could do is come in to store and she would see what could be done. If I was overcharged - I was not the only one - because the items were in the front of the store with big signs.

Supposed to purchase 4 items. When I'm in register the sales lady it wasn't the right tag. 2 items have the same tag and says wrong tag. I was really mad in the sense who's the hick they're doing. Two Mexican was speaking Spanish and I says speak English. They kept going and going. I says "I wanna speak to the manager." Here comes the manager came and said is a wrong tag. Who's the customers will do!!! Old Navy at Westgate San Jose CA.. Thank.

Clothing is so small!! Why aren't clothes more accommodating to NORMAL human beings??

The cashier talked me into going "paperless" instead of being mailed my monthly credit card bill. I did not receive email notification that my Old Navy credit card payment was due. They did however, notify me by email when they tacked on $25.00 for a late fee. It seems like they have a fishy way of billing, which only confuses and frustrates their loyal customers. Also, as another reviewer mentioned, they advertise many sales in the store, but when you get to the register, certain items are really NOT on sale. I will pay off my Old Navy balance and close my account. Thank you.

I live in Tomball, off of 249 is an Old Navy. I go there a lot. I bought several items and when I got home a pair of shorts just didn't fit right, so I took them back the next day. I left the tags on the shorts but I forgot my receipt. I just wanted to exchange them for another size. The cashier said "NO we offer a Merchandise Certificate by Mail" I paid with a credit card so just put it back on or give me a gift card. Again she said NO. I wrote Old Navy and told them, they sent me back an email stating that was their policy. I sent them an email back, Copy & Pasted their online Return policy and it DOES NOT state that. They do offer to put it back on CC or gift card, or exchange it for equal value. PEOPLE THINK ABOUT IT before buying there again.

Diva Jeans - I love their clothing but I cannot stand that they're always fading and by the hour my hands are turning blue. Please fix it. I love you guys but I can't tolerate it.

Old navy refund my money..lucky me!

The TV advertisement said that boy friend jeans were 30.00$ a pair, second pair 1/2 off. At the Lufkin, Texas store said that this sale stopped on the 26th of Feb. Then why is it still on TV being advertised as on going. Also so the store had advertisement posters in the window stating that everything was 40% off, but when you get to the cashier they tell you it's only if you apply for a store credit card and are approved. They wouldn't listen to what I said. They said that the sale was off and that I couldn't get the 40% off discount without being approved. I drove over fifty miles to this store because I live in the country, just because of the advertisement and to say I'm a little pissed in putting it mildly. THIS IS MIS-ADVERTISEMENT!!!!!!! This purchase was made on 3/02/15.

I ordered some slippers and some sneakers from Old Navy online. I thought this was a reputable company, but I am sadly mistaken. I tried on the slippers and they were a terrible fit. They were tight and I had to return them. The sneakers were also returned. I didn't even try them on. When I returned them, I actually had a customer service rep that had the audacity to accuse me of using the slippers and they could not take them back (I merely tried them on to see if they fit, how else was I suppose to see if they fit?) and they accused me of sending back "used merchandise" and as a courtesy to me they would return them (this is after deducting postage, discounts and tax) which came out to about 1/2 the cost of them, I will never order from OLD NAVY again. They suck royally, the nerve they had to accuse me of wearing them. I am definitely reporting this person to their customer service dept.

LATE PAYMENT FEES COST ME MORE THAN 50% OF WHAT I OWED. All the money you save from buying from their store on sales, you end up being ripped off if you were late for paying the bill on time. They don't send any notification, so they'd be sure that you end up being ripped off by their credit card fees!!! Have some respect to your customers!!! NEVER EVER AGAIN!

Hate, hate, hate the scratchy tags! They HAVE to be cut out and still feel overly scratchy. I love Old Navy but I swear these tags give me pause!

Pathetic! Ordered AFTER the holidays several items. It is now well over 2 weeks. When I call they tell me that the pieces ordered come from different places and there is nothing they can do about it. Dates promised are not true. They say that there are several packages coming, some are ready to be shipped (?) and some are somewhere?? No tracking. Another item was removed from my purchase. No email was sent to me and when I asked why it was removed (it was in stock) I was told maybe it was damaged and they didn't want to send it, which is fine but never notified. This is the worst company to order from and the WORST customer service. Very clueless people, including a supervisor who had no idea. Old Navy does not care, due to the fact people will still order from them and a few people complaining is no loss. Last time we order from them.

I was a former employee at Old Navy. These women every time I go in store 5636 in Waterbury CT, always horrible experience. Always harassing me and treating me horrible. Why? Because they are envious and jealous of the way I worked. Worst customer service ever. Must stand in a circle and talk about people. They sit in the back and talk about employees all day long also. You will experience it for yourself. Horrible management.

I placed an order online with Old Navy on Saturday, December 13th. I ordered several shirts, hats, pullovers, and belts for my 16 year old twin nephews for Christmas. When I placed the order, I was told my shipment would be delivered between 5-8 days. 3 days later, on Tuesday, December 16th, I checked my order status and saw that my order had not been shipped yet. I called Old Navy customer service and asked when I would receive my shipment because I was concerned that it hadn't been shipped yet and I am scheduled to go out of town on December 23rd. She told me that the first promised delivery date in her system shows December 24th. I asked her why it would take so long to receive a shipment and she said she wasn't sure. Then I told her I would to cancel my order because the 24th would be too late. She told me that she could submit a request for cancellation but she couldn't guarantee that the request would be approved. I asked her why since the order hasn't been shipped and she replied that they may have boxed the order up already.

I placed my order on December 1st to take advantage of some cyber Monday/Black Friday internet deals. The thing that I was drawn to was free shipping. Well it's now December 17th and the last update on fedex say the expected delivery is Dec 19th. This is crazy. I can't believe they make you wait that long. It was shipment pending until Dec 12th and calling them, they were less than helpful the woman says, "you got shipping for free, if you paid it would have been quicker!!!!!" I will absolutely not shop with them again.

I placed an order for Christmas gifts on Thursday, Dec. 11. I ordered gifts for family located about 600 miles away that I need to reship the items to. Thinking that I had plenty of time, I chose the free shipping option. WRONG MOVE!!! These items were shipped from the Old Navy warehouse on Friday Dec. 12 (I received email notification), but whatever FedEx delivery option Old Navy uses does not have them arriving at my house until Dec. 24, which, of course, does not allow me to have them to their recipients!!! Really - 2 weeks to receive my order??? They should tell you that when you choose that shipping option. I ordered a decal from China on Dec. 7 and it arrived yesterday with NO expedited shipping payment. Now their website is offering free 2 day shipping and 30% off the order??? I ordered my items a week ago and I won't get mine until Christmas; people can order the same stuff today and get it on Friday Dec. 19. This is BS. I will NEVER order from them online again.

First of all, I have worked in customer service and retail for many years, so I sympathize with people who answer customer service phone lines. But my sympathy could not make up for this worker's apathy, so here I am. I placed an online order on December 7, 2014 for 8 items (2 of which were from The Gap, and 6 from ON) with free shipping. One Old Navy item and both Gap items were shipped on December 8. I have received the ON item, and the Gap items are scheduled for delivery tomorrow. The other 6 items I ordered were still "pending shipment" so I called to inquire about when I could expect them to be shipped.

I basically just ordered a pair of pants and a shirt shortly after black Friday using the coupon code: FLASH. First they randomly put a hold on the order until they could verify my identity which I thought was very strange. I had to call them and confirm I was who I said I was which was strange because I barely had a way to verify they were who they said they were. Then I decided that I was going to cancel the order for the pants because after a few days, the charge wasn't showing up on my card statement. Well as fate would have it, that would happen to be the same day they were shipped.

On November of 2013, I went to an Old Navy Store in the Seattle, WA area to buy some clothes. When I got to the register, the cashier asked me if I would like an Old Navy card. I assumed this was like my grocery store loyalty cards, merely providing a discount without any offer of credit. I consented to the card. The cashier then continued processing the card and he asked me a lot of questions. I didn't understand what all the questions were for, so I asked for clarification why he needed so much information.

Placed an order last Thursday morning around 8:30 AM. It's now 9:00 PM the following Thursday and the order is still pending shipping. What the hell, over a week to package the order and get it shipped!? I could have traveled to China to pick up the clothes myself directly from the manufacturer in less time.

I ordered some clothing on Black Friday, to make sure that my order got to me in time I paid extra for the 3-5 day shipping, although the general shipping was free (which is what I would typically use). I called the 3rd business day because my package still said it hadn't shipped on their website, they reassured me that even if they have to overnight it, the package would 100% be there by Friday. I tracked my package on the 4th business day and it said it would not be to my house until the following Monday. I called Old Navy and the representative was so kind. She apologized and is sending me the same clothes overnight today and sent me a return label to send back the clothing that will come in the mail on Monday. All free of charge. I was VERY impressed as I was expected a "well we can’t do much about UPS delivery times" reply. I have always been more than happy with their online shopping sales, options, return policies, and clothing but this really just wowed me. Thank you Old Navy for making something so easy to correct and carefree for me!

I am a regular visitor and shopper at my local Old Navy store which is just 2 minutes away from my house. I had a horrible experience during my last (yesterday) visit with store manager, yes it is correct - STORE MANAGER, not store employee..here it goes....After my shopping I went to pay at the register and I asked for different color of dress which was not available in that particular store. First of all they don't suggest me other option but I am a regular shopper here so I know how things work here. I asked them to order me same dress in different color...the cashier was unable to help me so here comes so called "Manager" of the store. During the whole process he threw so much attitude on me and my husband that I decided to cancel the online order so to my surprise the manager threw my husband's debit card on the counter and said I can leave if you have problem with him and he literally left the place...we were right in the middle of paying for other dresses and he pulled 3 cashiers from the cash register to trouble us and make us wait even more.

I shopped at this store! Waited in line along with about 10 other PAYING CUSTOMERS, NOT SHOPLIFTERS while there were 8 people at the cash registers, and only working 4 registers....I place my items on the table with CENSOR CLICK visible...short Mexican baby voice girl, which I believe I am talking to now said, "Mam move your items to the next register so I can check the other person out". First of all there are about 8 register. I live hour and half away from San Antonio, my day off. I get home and bam! Censor clips still on....OLD NAVY MANAGERS TWO OF THEM SAID, SORRY! That was the best they could do. I asked to speak to regional manager, since the two baby voice, Mexican girls manager who couldn't even form a correct sentence tell me "I can't do that", I asked for return money to my account, I will mail, NOPE not that either. I said, "A sister store that you can call in my hometown and the next little town next to me to remove censors for me so that I don't have to drive all the way there, for a job they failed to do...."

Let me first start off by saying that I am an avid shopper of Old Navy, Gap, etc. and shop there for every occasion for most holidays and birthdays. Today, as I was in the Freehold, NJ store buying clothes for my little cousin, we saw a jacket that had a sign above it, "Outerwear 50% off". When we brought it up to the register, we saw that it was not on sale. The cashier told the manager and the manager said the sign was not supposed to be there, and was extremely nasty. We proceeded to say that since the sign is there, we should be given the discount. If you have a sign saying it's 50% off, it should be 50% off. It's not our fault your staff did not take it down from the day before. We should have been given the discount that clearly said it was on sale. Well, the manager refused. Any other store I've ever been in has honored the price that is shown. What horrible customer service!!!!

I have not previously been a dedicated consumer of Old Navy. I always thought the quality seemed lacking and nothing is quite tailored enough for my taste, just the same I see the price works for the product. I recently visited Old Navy directly across from my home in Mount Prospect IL, the Randhurst location store number 03120 on three total occasions this past weekend. The first trip I went to find some outer wear as advertised for 30% off, as we are bracing for frigid temps in my area this week. When I walked in, the greeter told me there was a coupon for 20% off regular priced items, score! I purchased some polar fleece items, a pair of gloves and a scarf. Upon reaching the register, I am told the only a vest I chose would qualify for the original 30% discount, as the other outer items are considered "accessories".

When I purchased my first item at Old Navy 12 years ago the store was a disorganized disaster. All teenage staff who had no clue what they were doing and store manager was just a lazy. In 2010 I returned to a newly renovated store. Every employee was working hard where they were needed at, helped every customer when needed. The customer service and clothing selections just keep getting better year after year. Store: 0392 gets 5 stars from me. Staff and management are absolutely curious and fantastic. I am proud to be an Old Navy Member!

I made a purchase a few days ago and had done it over 2 transactions because I changed my mind about a pair of jeans I had wanted to get my brother. I paid half cash and half on debit, and got a receipt which I later couldn't find. I went back to Old Navy because the jeans I got him didn't fit well and I wanted to exchange for a different size. I also wanted to exchange a few sweaters I had bought on my first transaction for a smaller size. I went to the cashier, mind you didn't even say hello, then proceeds to tell me I can't do an even exchange without a receipt. How does that even make sense? I then asked her if I could still return it and get store credit to which she says, "No, we don't have store credit." I then asked to speak to a manager who was just as rude and she told me I'd have to wait 7 days to receive it in the mail? Seriously? Just because I picked the wrong sizes? Terrible customer service!

I was at old navy yesterday, I would like to say thank you to the employee. She was very polite and very patience with me!!!! I would like to say thank you to this cashier, I did not get her name but I would recommend this store to all my friends and family!!!! cashier #** store# 05115.

I bought a pair of pants few months ago for my brother who usually wears size 30-inch. When I measure it, it was 34 inch. Quality is the worst you can get.

I had a horrible experience at this store!!!! I went to buy some Rockstar Flare Blue Jeans and between the distance of 5 feet to the checkout counter the dye on the dark blue jeans faded all over my purse. I got to the checkout and saw what had happened and discussed it with the cashier. He was very nice. I told him I would go home and see if the dye stain would come out. It did not so I called and the manager told me to bring my receipt for my handbag and they would reimburse me. I took the documentation to the store the next day and they would not do anything other than give me a five dollar gift card. I called the 800 number to being on hold for 15 minutes and being disconnected. Do not go to this store, the service is horrible and the clothing get cheaper every year. If you do go there, don't let the clothes touch your purse. I had been a very faithful Old Navy customer until this horrible experience and the I don't care attitude and we will give you five dollars. They will screw you just like they did me and my useless handbag now because of them!!!!!!!!!!!!!!!!!

I placed an order on Sep 8, 2014. When I received my package I was missing all 4 pairs of jeans for my sons, so when I looked at the invoice it said there was one pair packed with the rest of my order. So I called them confused wondering what happened to the jeans because I did order 4. I called customer service and they were great. They have already shipped the pair that was missing. She also told me that the other package with the 3 pairs of jeans would be here on Monday Sep 15, 2014. Well I went to check my email to see what is going on why I didn't receive my package. When I looked at the tracking number it said it was delivered today at 1:57 from UPS. Now I do understand that this is not Old Navy's fault, but my problem with them was when I called them. They told me they see where it was delivered but they cannot reship them until the original shipping date which is on the 19th of Sep.

I have never had any issues with old navy clothing, and I usually love what I get for the price. I placed a $400 order for back to school clothes for myself five days ago. I took advantage of the free shipping, feeling like I got a deal saving a few bucks. Today my order still says pending shipment. I can understand the mail being slow, but more than five days to even pack up the articles for shipping? It's a Friday night, so the earliest it will ship will be Monday now. Which means by the time I get my order it will be nearly two weeks after I placed it. I have ordered from many companies before, taking advantage of free shipping. I've never had it take more than a week to get my things. I will never order from their website again.

My husband and I cleared up our credit last year in August - paid all of his creditors off in full. Old Navy stated they tried to run the payment 3 times and that it was never paid. They never notified us of anything. We are now trying to get a mortgage and it was still on his credit report so when I called they said it was never paid and I had to pay it again! If I disputed, it would take another 3 months to get our mortgage so I paid it again. I called today because it is still on the report and they won't send a letter stated it was paid in full for another 30 days! We can't wait that long for the letter or we will lose our house we are buying. They state they can't send anything, stating it was paid or help in anyway. This is absolutely ridiculous! I am angry, frustrated and will never shop at their store again. Their customer service is awful!!

I ordered flip flops for my beach vacation on a Monday at 1 AM. I paid $7 shipping for a $10 which says 3-5 days shipping. That would mean they would be here on Saturday, the day before I leave. I just got an email that they shipped and they won't be here until Monday. When I called, they told me Saturday isn't a business day. The flip flops should have been long gone from Old Navy by Saturday and Saturday IS a business day for FedEx. NEVER NEVER again! I HATE Old Navy.

A couple weeks ago I purchased items at old navy, Florida mall, orlando. When I went to wear it, I noticed a defect on the sleeve. I returned 7/16/14 to exchange it. The cashier said no problem. When she tried to scan it, she said it showed as an item from 2012. Not my problem if they sell old merchandise. It was on a clearance rack. Manager would not exchange it. When I said I would not shop there again, she said she didn't care. After calling cust. Service a manager from the store said it showed wear & tear. Another lie. It was never worn or washed. Terrible place, I will never shop there again. That's how they treat disabled seniors. Also their policy says never a problem to return or exchange. Very rude & unprofessional!!!

I bought a skirt back in Old Navy showroom in Seattle. My aunt paid for it with her card later when we came back home we found a plastic tag still on in one of the items. We didn't understand why the beeper didn't go on. I was there for a vacation, while coming back to my place in Atlanta I tried getting it removed in the Old Navy store in perimeter mall area, there was this cashier and the manager who were giving me disapproving looks making it seem like I had stolen it. They asked for the credit card number and the receipt which by that time I had lost it during travel and the credit card wasn't with me so I couldn't help it.

Purchase made on 18 May 14 at Store 06039, Cashier ** - Once I got to the cashier, I requested to exchange 2 items that I bought online. First I was told that I couldn't do any exchanges or returns for purchases I made online. I called Old Navy and I was told that I could do it, so I went back to line. I was allowed to make a return, so I paid for the other items. I asked if I could get my military discount. The cashier asked the other cashier, who was right in front of him (only 2 cashiers), and he told him that Old Navy was no longer giving any military discount. So I explained him that I just called, and I was told that Old Navy did offer military discounts. He said what, I repeat, and he just turn around and ignored me.

Old Navy recently had 2 day shipping for free with a coupon code so I jumped on it. I ordered on a Friday & didn't get my things until the following Thursday. I've had issues before with shipping. I know it's free shipping for $50 & over for 7-10 days, but seriously two weeks to get my things? What the hell?

Got a card in Oct. paid in November. Then they claimed a late charge and kept adding charges to over 100 dollars with no charges being made. I will not shop with them and would not advise anyone to get a credit card.

I had made a payment on my Old Navy card of $216.00 and noticed on my bank account for several days the payment was never taken out. I have always had trouble before with this so since it had been so long, I made another payment for $216.00 and the next day, I saw on my bank account that there was 2 payments of $216.00 taken out so I called Old Navy (which I thought they could have figured out on their own not to take 2 payments out). I told the phone center employee the problem she was rude from the start of the call because she knew I would be upset. I suspect this happens a lot and told me I would get a check in 7-10 business day. They were able to take the money out of my account in one day but can't get the refund to me until 7 to 10 business days so I cancelled my account. She told me I may not be able to get another account with Old Navy. I said I know I will never want an account with Old Navy. They also add 35-dollar charge if you are ONE day late on a payment. I should get 35 dollars for their 7 to 10 business days. I will never shop at Old Navy again.

If you use a debit card for a purchase, Old Navy puts through the hold on your account immediately. Then, as it ships the merchandise, it charges you. Again. So if you've spent $100, you will have a total of $200 deducted from your account for a few days. (And, hey, I'm sure you're shopping at Old Navy because you're independently wealthy and unconcerned about your cash flow.) The company is completely unconcerned and says things like "oh, it will drop off in three or four business days" (translation, we get to keep your money for a week). Not concerned about changing the policy, which is technically illegal.

12/23/13 @ 1:22 p.m. In Orland Park, IL, I checked out at register with red hair cashier. She didn't give all our bags back, plus other items she didn't ring up. When we got home, we realize bags were missing. Contact ** (SAME DAY). AFTER TAKING MY INFORMATION, SHE KNEW THAT DRIVING BACK WAS FAR TOO LONG TO PICK UP BAG. She looked at video. 2 Thermal striped shirts (Red and Blue), Surplus militia Tan top, were missing. These were the 1st items ringed up. There was a white and tan off the shoulder top (XXL) and another t-shirt not ranged. ** said she will send items and discounts coupon. It will be after Xmas and she was sorry that can't make up for it. She thanked me for not being totally angry. (This was holiday seasons and I worked in retail and being angry gets you nowhere.)

NEVER, EVER SHOP AT OLD NAVY! On 12-23-13, I fell in the store, directly in front of cashiers. Not one person from the store came to assist, offered help, or even offered an accident report. I asked for an accident report. The manager took my contact info and stated that someone would call me. The fall was serious enough to require dr. visit and use of leg brace. Follow-up tests are still to come. Since no one ever called, I called the store to advise them of dr. visit, they replied that they had lost my contact information, indicating that they never intended to file a report. After many 'documented' attempts to contact a company rep, I am finally told that they are not responsible and offer me a $50 gift card to sign a release form. If they are not responsible, then why do they need a release? I will continue to complete customer surveys EVERYWHERE possible for a company that has NO customer care!

I closed my account out over the phone and they sent me my last bill of $37.45 and month later they sent me another bill for the same amount and a late fee. I called my bank up to see when the check was cashed and it was cashed on time, but Old Navy claims that they didn't get it on time and now it's been months and now they claim that I owe them over $400.

I applied for the Old Navy card back in March of 2013 and was approved with a credit limit pf $300.00. That was okay and after the first few months of the card, I did not charge much and what I did charge I paid in full but I made sure that my payments were paid on time. I would pre-schedule them online before the 15th of the month and finally after having the card for 7 months still not with a a high balance and available credit after making my payment for October 15, a week later, my account was lowered by $100.00. I just happen to be in an Old Navy to buy my daughter something and it came to $46.00 and when I swiped my card, I was told that the purchase was declined and I was, "What, I know I had available credit on the card," because I really had not used it. So I called the number on the back of the card and then I was told that my credit limit had been decreased so basically customer service was no help. They could not tell me why my limit had been lowered so they told me, "They will send you a letter in 5-7 days."

I finally paid off my Old navy card after raising 5 kids. Always made payments on time. Well 3 months after I paid it off I received a letter stating they were going to cancel my card. So basically making sure my payment was made on time for years and then not using it resulted in damaging my credit. I have over 51 friends that have quit going to Old Navy because of what has happened to them also. I think we need to start a facebook page that has an 1,000,000 mark

I had purchased items online and unfortunately the items did not fit. Per the Return/Exchange policy on my receipt, I went to a nearby store to do the exchange. I was informed by the cashier that I would have to return and then repurchase the items. Why does ON have such a ridiculous return policy? I have the required documentation for a return or exchange but they still make it extremely difficult. I was later told by a manager that there was a 'loop hole' which would have allowed me to do an exchange without having to return and repurchase.

I have a special needs 19-year-old daughter. She was given three Visa gift cards for for doing a video for Wendy's Wonderful Kids. She had used one of her cards at another store and had $116.45 left on the three cards. She wanted to buy some clothes, so my wife took her to Old Navy. Her clothes came up to $54.90. The cashier took her cards and wiped all three of them out. I contacted the card company and they said I should go to Old Navy and get her overcharges back. I called Old Navy and they said they couldn't give her her money back. What kind of a company is this to rip off a special needs girl?

My daughter-in-law purchased 2 shirts for my son. He went back to O.N . just to change from the large she bought him to a medium size. My son didn't bring the receipt since it was just to change the size & the tags were still on the shirts. I have never gotten a problem in any store just to change the size of an item but O.N. told him he couldn't change the size. He had to give them to the checkout & get a refund in the mail & wait 7-10 days for that!! I will no longer shop at O.N.!!! I am asking everyone I know not to shop there either. To think the thousands of dollars my family has spent & gift cards we give for O.N. & you can't even just go in & change a size!! I can foresee the problems on holiday presents for people getting the wrong sizes! Change your policy or join the millions of other stores that close down due to the way good customers are treated. We pay you cash. We want some kind of respect when we make a purchase. No money was wanted back, just a different size!

I purchased a girl's tank top from Old Navy that was covered in defective sequence. The sharp edges on the defective sequence resulted in cuts and scratches to the interior of both of my daughter's arms (from underarm right down to her wrists). I contacted Old Navy to advise them of the defective product and to request that they initiate a product recall and remove the item from their shelves in order to prevent other children from suffering the same. After more than a month and despite me sending the item to their risk management department for assessment (the sharp edges are visible to the naked eye) and showing them photos of the damage that was done, they concluded that the product "meets with their industry standards" and declined to recall the item or remove it from their shelves.

First, I would like to say that I am a respected business owner In the Augusta area. My family and I have been shopping at Old Navy for a lot of years. The other day, I went in to buy my kids some things because I was told there was a good sale going on. The young ladies in the store were just following me around the store. I asked one of them for some help. She said she did not know about the sale.

I recently went to Old Navy 30 days ago to purchase my son's summer wardrobe. We purchased a pair of shorts that I absolutely loved the color. Unfortunately, they did not fit and I needed to get the next size up. I usually don't return merchandise so I threw out the receipt. I found the exact same pair of shorts with the belt and everything in a shade lighter color, but in the size that I needed. When I got up to do the exchange, the manager told me they couldn't do anything since the merchandise I was bringing back was apparently from 2011! I was completely stunned and mortified.

Online Old Navy, buyers beware! If you are purchasing something online that is a gift, your recipient will not be able to exchange or refund it at a store like their policy states. I purchased a pair of jeans for my daughter for her birthday, which were too big. I told her she would be able to return them to the store (because that's what their return policy said), but they would not. They would only issue a credit back to my card, which left my daughter with nothing! I will never buy anything from Old Navy again!

I received Christmas gifts from a relative for my children. I took back some of them for various reasons but I checked online before I went to make sure I could return them to a store. They met the criteria so in I went. They were busy so we waited maybe 20 minutes. The cashier had some problems with the beginning of the transaction but eventually was able to get it going. I had my 3-year-old with me. We chatted and I told her that these were Christmas gifts. Then we talked about her snakes. Then she handed me the receipt. She never asked, "Would you care to put this on the current credit card or on a store gift card." Well it went on the credit card on the receipt which belonged to someone else. So I am standing there with no merchandise and no store credit and the manager is telling me there is nothing they can do for me. They can't reverse the transaction nor give me a store credit. I felt like someone just robbed me!

I received a gift from a relative for Christmas that was the wrong size. She provided the original receipt, and I went to the Old Navy store and followed the return policies on the receipt. When I went to exchange the item, they refunded the money to the purchaser and made me purchase my own gift without informing me of this policy prior to doing the return.

I attempted to return an item that I received as a gift (and did not want to ask for a receipt so as not to offend the person who gave it to me) but was told that since I did not have a receipt, I would receive store credit in 7-10 days through the mail. What kind of bogus return policy is that? I have to give the store my home address (so they can bombard me with junk mail) and then wait 7-10 days to receive a piece of paper that I can then drive back to the store with in order to get a different item? I will not be shopping at this store again.

On December 7th, I placed my order, #**, by phone with Old Navy. The order had to reach my son-in-law, Ofer **, at his hotel in Las Vegas by December 12th. The order taker recommended not using Old Navy's free shipping but to pay for expedited shipping to insure delivery by the 12th. I agreed and the below order was paid for. The order did not arrive by December 12th and thus, not received by Ofer **. I have made 3 phone requests for a refund and have been assured that Old Navy would refund my full payment. To date this date, only a partial refund of $18.37 has been received.

Today (30.11.2012), my credit card was debited for USD $48.66. However I did not make any purchases today. Can you please cancel this transaction? I look forward to a response as soon as possible. Thank you.

I attempted to return a pair of jeans due to wrong size when I realized that I had brought in the wrong receipt. Only wanting to exchange them for the correct size, I was shocked when enlightened by the cashier that even exchanges could no longer be honored without a receipt, but a store credit would be mailed to my home instead. I went ahead and gave her my info along with the jeans on Nov. 5, 2012. The certificate receipt stated that if not received within 10 business days, please call. I have called twice, and today (23 days later), I have yet to receive my credit for the returned merchandise, for which I have the original receipt as well.

So today, I went shopping at the Old Navy in Everett, Massachusetts. I spent over $50. While I was heading back home, I realized I had a coupon with me that was $20 off if you spent over $50. I was really upset that I didn't think of it when I was checking out. And I was already too far away from the store when I realized I had the coupon. So I was wondering if I went back to the store tomorrow with my receipt and coupon, if I could still get the discount off from my purchase I did previously? Help please!

Old Navy is conducting a national bait and switch ad campaign. During the week leading up to Labor Day 2012 (9/3/12), Old Navy ran a nationally televised ad campaign advertising NFL football t-shirts. I went to my local Old Navy store in Douglasville, GA at the beginning of this promotion, 8/30/12. The promotion started 8/30/12 and went through 9/3/12 (Labor Day). Needless to say, they had a very, very bleak selection of NFL t-shirts (maybe 2 shirts total) available for any NFL team. I asked the manager of the store when they would get additional stock in and was told more stock would come in on Wednesday the 5th and/or Friday the 7th of September.

On Wednesday I spent two hours on OldNavy.com filling a 22-item order, school clothes for my children, a pair of jeans for myself. At checkout, I decided I needed 2-day shipping, at 17 dollars, but to guarantee my delivery on Friday. When FedEx finally posted the tracking information, I realized why it had taken a full day for it to register on the FedEx website - Old Navy did not ship it until Thursday at 7 pm! I called Old Navy, and was told that they get three days to ship my two-day order. So basically, I paid 17 dollars when I need not have since the Free Shipping is free and 3 to 5 days. My children don't have their new clothes, backpack and shoes for the first day of school. And I am out 17 dollars. It's frustrating!

I was in the Kearney, Nebraska store yesterday looking to buy some clothes for a present for my sister. I found this long, strapless, blue dress that was $17.97. I went up to pay for it with my mother and she was using her Old Navy credit card. It rang up to be $34.00 and some cents, so I told the cashier that was on sale. She was very nice and said, "Maybe you got the wrong one." So, I went back and I told her that price was for all those dresses. She said she would call her manager and her manager's name was Ashley. She was very, very rude and she told me that there were only two dresses that were on sale, all the rest were not on sale. I asked her to show me and she said she didn't have time. My mother bought the dress anyway, but I don't appreciate being lied to about the prices and getting treated so rude. I have a credit card with Old Navy too and I have bought a lot of stuff from that store. I think she could have handled it a lot differently than she did.

Old Navy circular stated that slip-on sneakers, originally $14.94, were on sale for $10. When I was overcharged, I went back down to the store and then was informed that that sale was for boy's slip-on sneakers, not toddlers which is absolutely wrong. The circular did not state that, then the manager got in my face, yelled at me then called the police. I made a complaint to the 800 number and they took the complaint and said they would call the managers of that store and the district manager, and gave me a case number. So that's it, I am supposed to feel better about what happened. Well, I don't. I will never shop at Old Navy again. They suck!

I was treated very unfairly by a saleslady named Cathy at the Wynnewood store. She tried to tell me to leave the store and didn't know if I was finished with my shopping. The first cashier tried to tell me there is no sales tax on clothing and he messed up my purchase. I tried to explain to the saleslady, who stated that there is sales tax on certain apparel, when I tried to say the first cashier was incorrect. The saleslady tried to shush me and put me out of the store. I am very upset and feel as though I was treated unfairly as a customer.

I went to the Old Navy website to pay my bill and change my bank account information. I added a new bank account and deleted the old one. When I authorized the payment, I realized that it used the account I deleted. I called their customer service number for help in canceling this payment and making a new one with the correct banking information. I followed the automated directions, responding both verbally and on my phone keypad, entering my social security number, and billing address many times, and each time the system incorrectly recognized my responses. I did this for over 8 minutes before the system would allow me to speak to a representative.

Old Navy, more like Scam Navy. On April 10, 2012, I purchased swim shorts for $20 at Old Navy located at the Highlands in Arlington, TX with the intent to redeem my $20 super cash coupon given to me by an associate sometime in March. Most importantly to the story, the $20 super cash coupon was only given to me if I spend $50 or more (not including tax). However, the coupon couldn't be redeemed until 4/9-4/17. Once I got up to the checkout counter to purchase the swim shorts, a different cashier told me I have to spend another $40 or more to be able to use the $20 super cash coupon. This was not explained to me at the time when I received the super cash coupon, but sure enough, it was written on the coupon. However, I was under the impression I could use the $20 super cash coupon as cash on my next transaction because I did spend over $50 in order to get the coupon in the first place.

I was in the location across Westfarm's worst experience all around. I was interviewed for a sales manager. Not only do I feel I wasted my time, the store manager in Meridan and DM said they would call, even if I did not get the position. I worked for Gap for 25 years of high-end retail, and 10 years with Saks. Even though I was over qualified, she told me she would call. Since then I have opened 9 stores, and I am a store manager, ready to take on DM. Old Navy is known to have horrible material, cheap as **. I have never had a good experience there, and everyone I know says Old Navy sucks!

I ordered 5 Christmas gifts on December 8. I bought more than $50 so I got free shipping. I still haven't received my items. According to FedEx, they went from Phoenix to New Jersey (I live in Kansas City). They said they would be here before Christmas and now the tracking for Fed Ex says it will be December 27. No use to me! I have to go out and buy 5 more gifts!

Old Navy was running a sale this past Saturday for 75% off all outerwear from 12:00 pm to 5:00 pm. When I entered the store, the sales team was in a frenzy collecting coats and jackets and putting them on rollers. They took entire displays down, so that those jackets were not on the sale floor. I asked why we could not get them at 75% and was told to call 1-800-old-navy. Such a bait and switch tactic. When I returned the next day, all of the jackets were back on display. Going to their sales is such a waste of time. Gap Inc. is always having sales, which are in fact a bait and switch.

What a scam at Old Navy! They offered a discount at the register to apply for a credit card. The credit card was approved, there was no problem. But when you try to make a payment, you can't pay at the store. Also, you can't pay over the phone unless you pay a $15 service fee. You can't pay online unless you have the code off the back of the charge card, and I never carry my credit cards unless I am shopping. Old Navy must have figured out that the real money is in the nuisance fees they can charge, like late payment fees and payment processing fees. They don't really want a payment, they just want to jack you with fees. This is one account I will never use again.

I opened a credit line with Old Navy because I shop there often and figured the rewards points could be useful as long as I remember to pay off the card on time. I did in fact remember to pay the card on time, but my online payment did not go through for some reason. A few months later when I realized this, I had already gained $80 in late fees. Assuming it was my fault for not clicking through enough "submit" buttons before closing my browser, I sucked it up, made the full payment online again, saw the confirmation page this time and called to have my account closed.

Back in May, I went to an Old Navy store in Fort Worth, TX. I was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy Visa card. I thought that sounded like a good deal, so I said go ahead. I hadn't heard or thought about it since. Fast-forward to tonight, I got a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing". So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it.

We purchased 2 Old Navy Metal water containers for our children. They got them so they could take water to school. We washed them with dish soap and water. When school started our children filled them daily with filter tap water and took them to school. Our daughter started having tremors in her right arm and hand. Her concentration level was decreased as well. Not knowing what the problem was, we did a bunch of research on her symptoms. We found out that heavy metal poisoning could be a factor.

My granddaughter had remaining money on two gift cards. We made plans that after school on Tuesday, 10-26-10, we would go in to Tulsa for a little shopping. One of our favorite stores is Old Navy and that was the top of her list. I had discovered a "Thanks a Million" coupon on the Internet, 50% off and one piece of outerwear. I copied 2 as we were going to meet up with other family members for dinner and shopping. The short of it, cash register with our coupons, cash and goods in hand was told the boots, and heavy lined hoodie was not "outerwear", that the coupon was for coats only.

This is a copy of an email I sent them 2 weeks ago.

I purchased 2 Anoraks back in August 2005. In February 2010, I brought both unworn jackets and the original receipt into an Old Navy Outlet Store in North Branch, MN. The clerk told me that the policy has changed and they now have like a 90-day limit for returns. Then the Store Manager backed the clerk up and said they could not do anything to assist me in this matter due to the recent change made to the return policy.

My son was injured and I am contemplating filing a lawsuit. He was injured as the result of negligence in the Dalton GA store. He had to be taken to the hospital and received stitches. He has reached his maximum healing and has permanent scarring.

I purchased clothing at Old Navy in Beaumont, TX for a Christmas gift, with a 90-day return policy for full refund. I called twice in Jan. 2010 to verify the 90-day return and was told yes. When I went to the store to return, they were closed and moving to a new location just down the mall. The sign said they would re-open in Feb. I was there on Feb. 10th and still they did not open. I called corporate and asked if they could extend my receipt since the store is closed. They said no. My only options were to drive to another store, 2 hrs. away, or mail it to another store with the risk that there are no guarantees. They will say they received it, or received it in time, or that I will get my money back.

I was approved for an ON card last Christmas 2008 with a $500.00 limit. Great, or so I thought. I made all my payments earlier than the date and even paid more than the minimum. Starting in July, I kept getting letters saying that they were closing my account because (are you ready for this?) I made too many payments! **. Since when is paying your bills a bad thing? I called CS and was told the letter was a mistake, and that I would get a correct letter in 10 days. I did get a letter and it said now they were lowering my credit limit to $300.00. I called CS and closed the account. The CS reps were cold and probably reading from a list of typical responses. Good riddance. The clothes are overpriced. I would rather shop at Target.

I keep getting charged $39 late fee, for which I pay on time every month, but for some reason, Old Navy never posts the money onto the acct. until after the due date. This is crazy. Someone has to stop them, please. I was so mad that I cancelled my card with them. I will never shop there again.

On Thursday, June 18th, 2009, around 6:00 PM, I, a friend and her two small children were enjoying an afternoon of shopping when suddenly I slipped on a coat hanger that was on the floor. This particular store was not very neat and organized.

In the end of November 2008, I signed up for Old Navy Visa at their store at Plaza Las Americas in San Juan. They told me if approved, I would get a discount and I could charge the merchandise immediately. I was going on a cruise and I charged a pair of shorts for about $43. In early April 2009 (4 months later), I got a call inquiring about my lack of payment and telling me I had an outstanding balance of over $100. They asked me for my Social Security number and my address. I was concerned about identity theft but the card representative sounded legit.

My sister, niece, her 7-month-old son and I were in Old Navy at 1117 Woodruff Road in Greenville, SC 29607, 864-234-6605, this evening. We were shopping when the manager, **, approached me with the police. The police officer told us we had to leave because the manager wanted us out the store. I asked why and the manager said that she did not like the way we looked at her. The police officer ordered us out the store, that she had a right to ask us to leave. I called my local police to get a report and was told that the officer was dispatched at 7:46 pm of a suspicious person by **, the manager. I am very upset and would like some answers. The corporate office told me that they will call in 7 to 10 days. Also, a store clerk named ** assisted me with looking for some superhero shirts and he even found them on the wall and got them down to look at sizes.

I’m admittedly an avid (but responsible) shopper; I like to have one or two, very gently used, store-branded credit cards because the discounts are nice to have when I am in need of a special something. I have never had so many problems in the past as I have with Old Navy. I always pay my credit cards on time, well in advance of the payment due date, if possible, and for the duration I've had this particular card, I have had to call their customer service and complain to have late fees removed at least 3 times. In each case, I waited patiently for them to deduct payment from my account, and when they never did and I called to follow up or received my next statement, there was always some late fee or finance charge.

I accepted a Old Navy credit card in December of 2007. I waited for a bill and never received this bill. I contacted Old Navy cusomer service on February 7, 2008 and made them aware that I have not received a bill. They advised me that they had an incorrect address. They were asked why they did not contact me so that I could get them the correct address. I was advised they do not do this. They advised that they would take off the late fees etc and that it would not affect my credit report. They advised they would send me the bill with the appropriate adjustments. I again waited for a bill and again never received this bill.

I was in the store Nov. 9.as I walked in I saw a sign hanging from the ceiling advertising ALL outerwear 40%off.I went to the back looking for a dress for my 10 year old daughter.I noticed a rack of coats and it also had the sign(on one side of the rack)40%off.On one side were heavy coats that I think had a price of $48.00 On the other side were lighter-weight hooded jackets for$29.50.I realized my daughter needed something like that until she was ready for her big coat.The jacket had a fleece-lined hood and zipped up front w/toggle buttons(clearly meant to be worn as outerwear)

In correct signing-sign in store and online states 40% off ALL Outerwear- Not the case-they have selected SOME (see website/click outerwear) jackets and that is it. The word all to me means ALL and outerwear means clothing you wear outdoors...ie: mittens, hats, boots, jackets, fleece, bibs, one-piece snow suits. Wrong, incorrect and they should fire their head of advertising and I hope they are fined!

I received a Old Navy credit card in the mail. Something I did not approve and something I did not apply for. When I called Old Navy - they said they sent a letter out stating if you did not want the credit card they would not send. I recieved no such letter. My family are also card holders of the Old Navy only card and they never got a letter nor did they get a Visa Card in the mail.

Applied for credit at Old Navy and were denied; said we had no file with credit bureau. We obtained credit report through same agency they supposedly used and were rated 782, excellent. Have seen others with this problem with Old Navy, especially during their promotional when they offer an additional percentage off merchandise for applying for a card.

In November 2006, my wife visited Old Navy to purchase some items for my daughter. When she got to the register to pay, she noticed that Old Navy was offering discounts to customers who open new credit card accounts. I believe it was 10% off. She decided to take advantage of the offer not knowing that a hidden fee applied. She opened the account and paid cash for the merchandise.

I tried to exchange pajama pants that were given to my son at Christmas. I just wanted an even exchange to the next bigger size. They would not exchange without the receipt, even though this was a gift. They will issue store credit but only thru the mail! This is very bad customer service.

I applied for an Old Navy credit card. Had to wait almost 1/2 hour to find out that they couldn't credit my credit information for some unknown reason. I just got the letter from Monogram Credit Card Bank of Georgia. I was denied because they were unable to verify residence. I have lived in the same house (own it) for 16 years.

My wife was charged a 20.00 late charge on her account. We sent the payment in in enough time, but when we called the customer service #, they said they recieved it a few days late and would NOT reverse the charges.