Louis Vuitton Reviews

All those times, they didn't even inform me what they were doing. When I bought that bag, I didn't even look it closer enough and they packed it for me and I just brought to home like that. I was thinking at that time, if there was any damage to that bag when they packed for me in Las Vegas, I would never know and I would not get the credit back if there were any damage to the bag. Fortunately for me, the bag is in resalable condition and there was no damage. So, I just want to warn anyone who are thinking to buy LV bags, carefully inspect the bag before they packed it for you as you never know. LV customer service sucks!!! I will never ever buy this kind of bag again.

A. Even if I liked the necklace and it looked this way after 11 days, is there a warranty? The SA pointed out no warranty of any kind on jewelry. B. My husband didn't notice anything because he doesn't know what to look for. So this remains a mystery and I'm out 600$ for a piece of jewelry that looks like crap. Louis Vuitton doesn't have defective merchandise is what I have been told.

I tried to contact credit card company and have been told that it is not a disputable situation because I have the merchandise and they have a policy that states they will not return imperfect unsellable merchandise. Any help or info is appreciated.

Fast forward to November 2013, I came into the store to use my store credit and was told that I would have to pay taxes on the new items as well as to find out that all the bags have now had a price increase of 3-7%. I did not agree with this and asked for the manager who was out of the store for the next 4 hours. The manager Diane phoned me in the afternoon of Wednesday, Nov. 26, and spoke to me in a very condescending and patronizing manner. She pretended to not know why she was even calling me. She spoke over me almost on every sentence and when I asked her if she was the manager (3 times) she continued to speak over me. When I asked to speak to a district manager, she gave me the 1-866-Vuitton and spelled out V U I T T O N for me. I very clearly explained to her that I can spell very well and that patronizing customers that spend THOUSANDS of dollars on bags is not at all necessary.

After this occurrence, I chose not to deal with her anymore and went into the Rodeo Drive store at which the lovely store manager tried to help out with the situation. Diane told a much different story to the Rodeo Drive store manager than what had actually transpired in our telephone conversation 2 days prior. I thought that the problem was somewhat solved and decided to give it a 2nd chance and went back to the Saks location. Upon my arrival, I was given a bottle of champagne as a peace offering and thought that we came to a mutual agreement of an exchange. A purse that was supposedly rare to find and only $4750 in October was now available at the Rodeo store with a mere price increase to $5350.

My IXIA bag is now valued at $4050 but only the black color is available. Instead of me purchasing a bag that I was not in love with (black color), I was told that I would be able to get the credit of $4050 against the $5350 Capucines Bag in the salmon color. Diane asked me if I would be happy with that and I stated yes. She took my credit card information and said she needed a few days to do the transfer.

When I saw my credit card statement, I was charged a different amount than what was promised. I did not agree with this and told her I wanted to still speak with upper management. She told me there is nothing more that they can do for me and that I need to take my damaged purse back. When my original IXIA purse was given back to me, it now had dents in the straps from being stored in the backroom. It was damaged by the store from their careless storing of this piece.

I have now been in touch with the customer relations department and still no resolve with my bag. The story has again been altered from the truth on my return price adjustment. Louis Vuitton Clearly does not stand behind their product, the word of their employees, and has staff that speak down to people that spend thousands per handbag.

I was shocked to learn the repair would be $210!!!!!! They claim it was "normal wear and tear". I had no choice but to get it repaired because the piping was coming out of the bag making it unable to use. I have emailed and called Louis Vuitton customer service and they refuse to help standing behind their claim that it is "normal". I am left heartbroken to realize I paid for a brand name, not a quality leather bag. Their customer service is terrible and they clearly are not producing bags with quality leather.

I've have had wallets in high school that I paid $30 that have lasted longer. I paid around $500 and it's not repairable? Gucci, Ferragamo, and Chanel all stand behind their products. I now have to throw it out one day and it kills me to do so. Don't buy any canvas from their store because when in cracks, it's done for and they could care less. I'm not the first to complain or the last. This is all true, and I truly love their stuff but not for these reasons I'm done and will take my business elsewhere.

Yesterday, I got a call from LV NYC letting me know they got the bag and they would not accept it as a return because it was not in resalable condition! I asked what had been done to the bag to make it not salable and he told me there was a tiny spot on the underside on one of the handles. REALLY?? This bag was in the box from LV and not removed until it was returned to their store. I asked the SA to send me a photo of the spot in question and he declined to do so. So I called my bank and opened a dispute. Stay tuned....

That same day I had also shopped at Gucci and Cartier and I shared my experience with both of these Sales Associates of how LV had just handled my situation. Both Gucci and Cartier apologized for LV and said that they would welcome my business for handbag purchases and would fully - 100% back their brand/product. In other words, if the same situation happened with one of their products after only owning it for 4 months, they would have either repaired or replaced it FREE of charge. Since then, the piping on the one corner of my bag completely tore and there is nothing that LV will do without charging me an arm and a leg to replace the piping. So to that I say "I am DONE with Louis Vuitton." They can keep their smug and unprofessional attitudes far away from me, because I will not walk back into their store anymore to be subjected to their abusive / degrading attitudes. Gucci, Cartier, Hermes, Prada... Here I come!!!! Goodbye LV.

Their product is way overpriced to begin with but I was excited to have a piece for my birthday. Now, it is an eyesore after this experience. So disappointing. And maybe the worst experience was how rude the sales people were to me. I commented that Neiman's would take it back without blinking an eye. She said, "So would Nordstroms." Are these salespeople too good for those stores? Wow... what a poorly run operation. Don't buy Louis Vuitton.

I'm sorry but I must have misunderstood the definition of repair. The sales clerk suggested that I take it to a leather shop and have them re-stitch it but reminded me it would void the warranty. Excuse me, what warranty? They did not attempt to repair! I decided to purchase new bag, $1780 + another $470 wallet, trying to keep the peace with my brother who is throwing a fit because LV is NOT standing behind their product!!! He really likes the wallet and expects it to be fixed or replaced. I have purchased many LV products and explain this to the sales clerk along with my disappointment and the fact that it is costing me additional monies because they won't take care of the problem, wallet cracking from loose stitch.

I was compelled to make it right and felt obligated to replace if it could not be repaired because it was a gift! After spending $2250 in store, she offers to waive the $15 shipping charge for my troubles and not being able to repair wallet. Are you kidding me? I laughed! I am looking for a comparable luxurious handbag for future purchases. Any ideas? I have been a loyal, LV Lover for years! They are not only pricing themselves out of the market, they do NOT stand behind their products!!! Shame on them, their tactics and poor customer service.

Well, just because they are trained not to raise their voices does not mean they are always acting professional. Volume and acting professional are two different things. After going back and forth with the manager and the sales lady (who was not budging from her scraped version of the reason the leather was cracked), I had enough and made the decision to pay for the repair. I am convinced you cannot win with the snobbish attitude that these people emit. When and if you decide to purchase an LV bag, give it the once over. A very, very unhappy lady! I decided after going back and forth with the manager and the saleslady.

To me, it's just the principle at this point. I had that $2K bag for less than 3 months and it already has to be repaired. I have always idolized LV as a very high quality company but my opinion has COMPLETELY changed. I have bags that were a fraction of what I paid for the LV bag and they are still in amazing shape - even after YEARS of use. And what's worse is, most of my other bags come with a lifetime warranty. Not a one-year "limited" warranty that just sucks. And the companies are always so gracious and willing to help.

On top of all of this, I also sent an email to customer service voicing my concerns, etc., only to be ignored. It's an awesome way to treat someone who just spent $2K on one of your products that is CLEARLY deficient. This just makes me sick. I will never spend another dime there and encourage others to stay away as well. You will end disappointed and frustrated like me and the many others whose reviews I have read. Very sad, LV! Shame on you!

Choice of staff: why do you hire staff that are unfriendly, rude even, condescending, or unqualified to sell high ticket luxury items? You wouldn't have someone sell Ferraris if they weren't good salespeople or knew much about the item right? Well, I have encountered salespeople who have made me feel like their items are oh, so precious and I am unworthy of touching them as if I am a small child playing with glass ornaments to the many times I walk into LV and I receive little or no attention, sometimes not even a hello (when they are not busy) because they assume I won't buy, and which is why I buy online! I asked a salesperson to tell me about a purse and they asked me, "Whatta you wanna know about it?" What the heck?! If I'm going to buy a $2K purse from you, you can't give me a small sales pitch? So I asked her a specific question, "What is the interior made of," and she replies, "It's just microfiber."

You couldn't just say "microfiber"? The canvas is not even leather, it's cloth (with a glazing to protect it)! I know that already, but you really don't have to present it like the garbage it is for the money you pay. At least, if I am paying for low quality materials for the price, you could at least compensate with better customer service. I just said, "Thank you," and left. I came in another time, another salesperson. I bought a bag recently and considered getting in another pattern. I wore one bag on each shoulder and asked her opinion to decide if I should buy or not, which one looked better. She looked at me dumbly and told me they looked the same. One was all white leather with letters imprinted; the other had contrasting colors and a checker print. Lame, I won't be needing your opinion anymore. I called in one day to ask how much a gold chain to use as a purse strap would be. I already knew it would be at least $200 for any strap but wanted to get a real answer. She said she couldn't tell me right then but she took my name and number to call me back.

I already thought, "Gosh, I know how LV is, they probably won't, I'll bet on it." Guess when they called? Never! It was a waste of my time; you can bet I never bought that strap. If you can't call me back when I was going to buy a piece of brass from you for $200, then forget you. It's brass, not gold, not silver. I brought in an item I got as a gift once, concerned that it may be fake. My hubby bought it from a friend, and the salesperson took great pleasure out of my situation, totally un-empathetic, saying over and over how we should have bought it from them and we wouldn't have to confront that issue and of course you knew that they do not offer the service to authenticate items. It was a great ha-ha moment for the guy since I never buy anything from him. You make like $13 at an LV. What gives you the right to look down on me? Get over yourself, fix your attitude. I will never buy anything directly from you.

Cheap Quality: Canvas is cloth with an overcoat: paying for the logo and appearance, yes I know. They usually trim their products with vachetta leather which is untreated leather & is supposed to be a signature of their products but it wrinkles, scuffs, and stains extremely easily & makes returns quite impossible for many people sadly. You know what I think? It takes less money to not treat leather. Ha ha! Makes sense, right, but instead, they say voila! It's LV. Sure, a lot of people love vachetta including myself. To a mild degree I can appreciate it, but most hate the burden that comes with it - no lotion on hands, avoid rain, never brush it up against anything, be delicate with it, etc. Oh, oh, plus, when the time comes and you're tired of your purse looking so beat up, you pay them around $200 to redo the leather on your bag. Ka-ching, no wonder they make tons of billions!

Wallets made of canvas: They fall apart. Canvas starts to conform to an ugly shape. The sealant that covers the edges of the canvas comes undone and it will look unsightly (the canvas that adheres to it has jagged, worn-looking edges even on parts not covered with sealant). It's real nasty like you want to rip it off yourself or superglue it or something, which is probably your only option because they will tell you it's wear & tear. What the heck? I've only had it for a few months! Nope, it's just the nature of LV. They will say you've enjoyed it and used it & you will wonder why you spent hundreds of dollars on a wallet that didn't last, is becoming deformed... when you could have just bought one for $20 & it would have lasted you much longer?

If you had known, you probably wouldn't have bought it, but they already got your money, what can you do? Well, you insist it's a defect. They send it in for repair. This might be done more than once. And in my experience, they sent it back 100% the same with a cute little letter that says the item was looked at carefully and proper repairs were made. BS, they could have just stored it in the back and stuck a letter in for all I know, ha ha, since nothing was done to it - a waste of my time. "Repairs", you know... just a way for you to get off their back... or shut up. I superglued it. Handbag had ballpoint pen marks; I came in to ask advice. They don't offer cleaning services, not even for a fee, which is okay, but they did not try to help. They said, "Sorry, not much that can be done. Leave it like that. Just enjoy it." Umm?

So I just left the store, a waste of my time. $2500 for a bag and you haven't come up with a way to clean it? Well guess what? I have! And I'm not even an expert. No help, like do you not care about your customers' concerns? Are your products exempt from unhappiness or manufacturer flaws? You assume all customers should be content with whatever they received Louis Vuitton?

Boxes: At my store, they only give you one if you ask - customer service, right? I think if I spent $1000+ you should ask me if I want a box. Unwanted opinions: I have tried on many purses and had them comment they didn't like it very much or are not a fan. Why would you ever make comments like that? And then once I answered, "I like it," the lady says, "Really?!" like in disbelief. You really shouldn't be selling. On top of that, she was the manager. 14 days to return/exchange: It's a short amount of time if you ask me, but people still do it. Many fail. They don't want to take back returns. Slight signs of wear & they will refuse, even if it's a slight bend in the leather... or unnoticeable things. You may argue that it was only tried on barely once. Funny thing is they do sell very used looking display purses though. They have no problem with that!

Rude: They will fight with you till the end and they will win. I witnessed two arguments at LV before where the customer earnestly was upset about the quality of the product and had legitimate claims and LV blamed it on the buyer and reaffirmed that they have no guarantees basically saying, "You get the crap you paid for, sorry! The high price tag has nothing to do with what you spent it on. That's your fault you spent money on it. We can do nothing for you." This man was very calm and seemed very proper. He was there with his family. He was very displeased, stating that the bag was expensive, vs. the quality, pointing on spots of defects on the bag. The sales rep repeated the same things over and over, redundantly, unhelpfully, and annoyedly. The man had argued graciously, now holding the bag in his hand shaking it in his fist and speaking reasonably loudly pleading his case.

I left in order to save further embarrassment of the man, but I feel him. LV is a nightmare. BS. They have tons of problems with their products all the time. Some are mass "defects" too, and they release new ones, corrected of the defects to make the bags more functional, less problematic to buyers, etc. Some problems are like... straps won't stay on shoulder, rings are defective, etc. Oh yeah, and vachetta leather starts to turn gray around areas that surround the brass. I have known people to break pieces of vachetta straps and ornaments that are thin. I have none of these quality issues with Coach, and Coach only costs me a couple hundred, ha ha! Plus I hear if a bag is defective, they'll let you pick out a new bag on the spot. That's awesome! LV should do the same since lots of their bags are cloth, untreated leather, and "just microfiber", lol. I hate to like LV as much as I do. I just want them to change. For now, I will continue to carry their products but talk mad crap about them.

Firstly, I looked at it once, then it's unsellable? I think not! Their staff has clearly been trained in not accepting returns. The other thing is that I am a customer spending money in your store, and not a small amount of money at that - you are a person working in the store - you should be helpful and not condescending. Get rid of the attitude and have better customer service. I'm only spending my store credit and then I am done - I had a similar situation at Gucci 7 years ago. I've never been back and will not go back. It's Prada all the way for me now

Seriously? They expect their products to last only two years with regular use? That is a scam! I've had cheaper handbags (people tend to work their way up to LV) that have not only lasted longer with no complaints, but with much better customer service than these fraudsters. Like another consumer on here, I'm going to cheerfully give it away to a charity store where, hopefully, someone will use it to death or help the black market copy their goods so that they become a joke in everyone else's eyes as well as mine. I refuse to wear the shoulder bag now because I'd be advertising for a company who doesn't care about their customers. It's a piece of rubbish and I feel duped.

After all, I've always considered Louis Vuitton to reign among the elite in quality products and customer satisfaction. Now I'm submitting a defective product for repair against my ideal wishes. The customer service department informed me that the repair process would take approximately four weeks (January 14th). I patiently waited those four weeks and received no correspondence from your store during that time frame. When this time frame elapsed, I initiated contact with your customer service department. The associate with whom I spoke to was very apologetic about my situation and assured me that they would call me as soon as possible with a result. This was four days ago.

I find this process entirely unacceptable. Not only have I gone without a functioning bag for over a month now (because I was forced to submit it to your company for repair), but I have an international trip scheduled next week and do not have my item. I have been most definitely been inconvenienced and qualify myself as a very dissatisfied customer. To redeem my satisfaction, if you wish to sustain me as a customer, I merely request that I receive my original request - to receive store credit. I do not want a refund or the repaired bag; wherever that may currently be residing. This is a fair and modest request after receiving such an inconvenience from a company with your reputation. Thank you.

So the next day, I went back to the Valley Fair store and talked with Helen **, service leader leather goods, **, and returned the bag to her in person. However, she didn't give me store credit or reverse the charge on my credit card. The bag remains with Helen **. I also lodged a complaint with Renae ext ** customer service number ** at 1-866-VUITTON and opened a dispute with American Express. I'm seeking your help to help me with this consumer ripoff.

When I called the store and spoke with **, she told me that it was considered normal wear and tear, that my handbag had obviously been "enjoyed" and that the repair bill was $175.00. I basically told her that I was being ripped off and why would I continue to purchase Louis Vuitton products when I could purchase a Dooney & Bourke, Coach or a number of other designer bags for 1/3 the cost and if they ever needed a $175.00 repair, I would still be spending less money. Plus, they are snobs at Louis Vuitton! I am sad today because I will never again purchase a Louis Vuitton purse after being treated the way I was treated. It is a sign of the times when customers are treated like the designers are doing you a favor by letting you purchase their products.

When I was buying, the the salesperson just showed me a handbag from display. I said I wanted to purchase the handbag and the salesperson came from the back and brought the handbag, not even giving me a chance to look at it nor telling me to check the handbag. The salesperson just packed it in the bag. The salesperson didn't tell us if we wanted to check the handbag. How can they sell like this and you can't return? Their policy is two weeks. You can return by 14 days and get a refund or exchange or store credit for one month and in excellent condition and when I went to return or exchange, it was in excellent condition.

They're probably selling from display. There's completely nothing wrong with the handbag because I didn't use it. If they are not going by their policy, they just lie to customers. And when I went to return, the staff were really rude. How can the handbag be in bad condition if I paid 1,340 dollars? It's good quality. How could it be in bad condition in 11 days? I went to the store on 8-9-12 and I asked them to write it down on the paper that the handbag is not in excellent condition, that they cannot exchange or return. He said that it's against store policy and he won't do it and his name was **. He was rude and yelled to me and in the the end, he said to the security guy to kick me out. It was at Louis Vuitton Roseville, address is1151 Galleria Boulevard, Space#1180, Roseville, CA 95678.

Chelsea did not not care and sold her the wrong bag. Only when my mother-in-law got home that she realized it was the wrong bag. Chelsea did not say a "thank you", simply processed the order and turned her back. It was another sales assistant who handed the bag to my mother-in-law. Regardless of the amount of the bag, if it's $1,000 or $12,000, the customer should be treated with the same respect and attention. Chelsea made my mother-in-law feel as if she was in a fast food restaurant where customer service is not so important. For the price of the bag she is paying, the least she should receive was appropriate attention. She is seriously thinking about returning her bag because of the horrible service she received from this horrible and unprofessional sales person by the name of Chelsea ** and associate #**. Hope you guys will do something about this situation and attempt to improve customer service and satisfaction.

Upon entering the store, I was approached by a sales rep and after I mentioned I was told to ask for the leather goods expert, the rep quickly responded by saying there was nothing they could do and it was normal wear n tear. Keep in mind that neither this rep nor the expert had examined my purse at this point. I proceeded to ask her to have the gentleman I was told to speak with to come to the front of the store so that I could speak directly with him. A few minutes later, a young man came out, took a quick glance at my purse and said there was nothing they could do to repair the vinyl. I ask if he was stating that LV did not stand behind their product. His response was LV does stand behind their product, but not wear and tear. He stated that if I had purchased the purse 30 days ago, then they would consider replacing. It’s ironic that the store rep said that as I had already researched consumer complaints on LV and noticed other consumers were given the same excuse.

I have since written a complaint on LV's website and 4 days later, I finally received a response. The response stated that the Dallas Galleria rep had reported that my purse had been "very well loved and very used". Needless to say, I am very disappointed in LV's lack of customer service and willingness to admit some of their bags support their poor quality and workmanship. I have carried a LV since 1980 and have never had a problem with the quality. Needless to say, they have lost a loyal customer.

LV didn't even have respect enough to even call until after my wife called them over a month later (Jan.21, 2012) to see what was going on. Only then did they call me back a day later, only to tell me that they could not do anything and that the 1st store I took it to could have taken care of me and that I didn't buy it at that store like the other store told me. I was told that I purchased it at the LV store inside of Neiman Marcus and could go back there. I was so upset with LV passing me around I told them I will pick up my hat and I will no long buy LV because they don't care about the the people that spend there hard earned money.They only care about money! How do you say wearing a sweater cap 4 times normal wear and tear on a $275.00 cap?

I will get my lawyer involved, this is not right! I have done nothing wrong, I am a good customer I always been a good customer and now I am not. I need to get down to the problem and what is going on. I will not tolerate this nonsense.

I just received a call saying that the cost of the repair was $1,100. So, they would not be repairing my handbag for free and they would not offer a new one. I was told I was carrying too much weight, patently untrue. I asked what the limits are and was told it was 100lbs. I am not carrying that amount of weight around. I'm not even carrying around 5lbs. It's laughable. I was then told that it could be wear and tear. To pay over $1000 for a purse and to be told that wear and tear is responsible for destroying it less than a year and a half later is unacceptable. It wasn't even used on a daily basis. Was told there was nothing they could do.

I responded to the sales associate and explained that I was never told to inspect the purse prior to paying for it. Even if I was given the opportunity to check the purse, I could not tell if the line on the handle is a natural color of the leather or a physical damage. Only a professional can tell. I thought I was dealing with a professional organization, I did not know that Louis Vuitton trick their clients and sell them defective merchandise. I tried to ask Bank of America to stop my payment for the merchandise through my AmEx . They refuse to do so because they were told that we damaged the purse and it cannot be returned or exchanged. I paid $3113.28 and stuck with a damaged product, which is only based on their analysis, and a gift that my wife does not like. When I asked Bank of America's agent to talk to them and tell them that maybe they can add a button or zipper, they told the agent that the first time you hold the purse, it will get such damaged. So, the purse could have been damaged whey it was handled and put in the bag for me. I am frustrated and do not know what to do. Do you have any suggestions?

Thank you

The gold rings that are attached to the bag began producing black moldy stains on my bag, this started three weeks after having purchased this item. I advised Antoine ** about this problem and he gave me several options first was for me to ship it to the Dallas Galleria to have the leather cleaned and the gold rings replaced, then once after receiving my bag and if I was still not satisfied that for me to return my bag for a full refund.

So I ship out my bag for the second time and notify them that the stains are still there and some new mold rust and mildew is being reproduced on my bag which I have proof of because I took pictures before shipping it out. Once they received it, Kelly the store manager says No, that I can not return my bag nor could I receive a full refund.

So then I call Antoine ** and all I would get was his voice mail. I could never get in contact with him and so I explain my situation to another Customer Service Representative Anthony ** and he tells me that he has seen this happen before with this type of bag the Galleria GM and that they have given the customer a full refund or replaced the bag with a new one and that he was more than positive that I was going to be happy with the outcome. Anthony needs to talk to the store manager (Kelly) in Dallas first.

After speaking with her, she says that the bag is brand new and that it has no mildew rust nor black stains what so ever. So Anthony gives me a call and tells me that he is sorry that there is nothing he can do. So I ask to talk to his supervisor but unfortunately she is out on vacation and that he was going to be out on vacation also that he was going to relay the message to her and forward my email of the pictures to her and that she will get back to me as soon as she gets back.

Please keep in mind the bag was purchased on March 23, 2010 and advised Louis Vuitton about the problem within thirty days after purchasing this item and we are on September 23,2010 now and still disputing this matter.