Louis Vuitton Reviews

I entered the Louis Vuitton store in The Westchester Mall in White Plains New York. I came from the manicurist and I was dressed in yoga pants and a t-shirt and flip-flops. I was carrying the bag in the box in which it was shipped, and the tote bag was inside a cloth bag although it had not arrived in such. I told them I wanted to exchange the bag for the medium size tote and as I was looking at other bags, I was called over and asked if the bag had been used prior to its return. I was horrified. I said "no, in fact we had just received it a week before from the online store and my daughter had just been given it two days ago and it had not left her room."

I was told it had pen marks in it and appeared to have been used. I said "are you accusing me of lying by telling you I have not used it" and the very insolent group manager Sade said "no I am just saying it has been used." Not understanding what other explanation could be given, I stated "well in fact I know it has not been used and I have never had a return turned down by any of the large stores with which you compete, and I am stunned by your lack of customer service." When I asked for her card so that I could complain she wrote the name Sade on a card. When I asked for her last name she said "I only have to give you that name." I was blown away by the total lack of respect.

I gave her my business cards and said "this is what business cards look like -- they have first and last names on them." I then sat outside the store to get it resolved with the online store and the online customer service first put me on hold and then disconnected the call. When I called back she said to send it in and they would look at it. When I stated that the return contract, which I had in front of me, said I could return it to the store or online, she said that it would have to be reviewed by the online people.

I was just astounded. Oh and to make it even more special, while I was sitting there, they sent over plain clothes officers to sit near me to make sure I would not go back in the store. I had not even raised my voice in the dispute. It is a stunning lack of customer service and in this day and age, I find it incredible that anyone can behave like this.

She was extremely rude, I was quite embarrassed as other customer looked on. Once purchasing my items I left the store. Eventually I returned to the store to complain on the treatment that we encountered and the male salesperson apologized for the females blatant rudeness and disrespect. This salesperson should not be in this profession if she finds it difficult to treat all of your customer with the service that is a staple mark of LV. I asked for a card with the manager's name. Once returning from an out of state business trip I followed up with the manager Esti ** and explained my disgust, humiliation and embarrassment with my shopping experience. Days later after reviewing the tape she agreed that we were treated in a not so accommodating way and she said "I apologize." She also stated when returning back to the stop on my next visit she would make sure I would be respected, really?

I escalated this matter to the corporate office to file a formal complaint and spoke to (Once again a so called newbie, just like Ms. **). I have many colleagues that shop at your store. I have taken this very personal and a mere sorry will not suffice. If your manager had not insulted me and was a little more gracious maybe a proper apology would have been the end of this. All of the customer that patronize your store regardless to race, creed or color should be treated with the utmost respect, if not I need to spread the word not to shop in the Beverly Center LV. In speaking to your corporate office CS rep. I believe her name was Stephanie asked me "Well what do you want". Another insult.

Well, over the course of Sat./Sun, I decided I wanted to exchange the Eva DE, I purchased two week ago and have NEVER used, for an Eva DA. My husband took the Eva DE with him today when he went to pick up my wallet. He walked in, told the SA "he needed to return/exchange a purse and pick up a purchased item." SA needed to "discuss" this simple transaction with the manager! The manager came out and was nothing but rude and obnoxious! When she "realized" it was an exchange NOT a return, her demeanor changed! It's sad that the women SA treat the customers like an inconvenience, but the men SA are so polite and pleasant. I will NEVER deal with anyone at that store except Juan or I will order online and just RETURN at that store!

May 30, I went to the flagship store on Bloor Street,Toronto. At first, SA said "It's normal it's caused by the handle pressing down..." she showed me another bag, but I can barely see bending on that bag. Then the SA asked me if I used the bag, I said I used it once. I wore my bag with handle on my elbow most of the time. She refused to exchange. The other SA there said "You must have used it more than once ". She pointed white dust on the fabric inside the bag and said "It's dirty!"

There is no obvious sign of use on my bag, they inspected my bag, that's all they can find. If I wanted to lie I would have said I never used it. (Later after the bag was exchanged, there are white dust/fibre on the interior fabric of the new bag.) Why are the SA in a flagship store not helpful nor professional than SA in other stores? I had the bag exchanged immediately after taking it to a store in another mall. The SA there said to me if there is any issue with the bag in the future, I can take it back to the store.

I hired a lawyer and she reach out to legal with letters and letters and nothing. She was a friend so I didn't want to keep bothering her about it. I got another lawyer, she wrote legal, and never anything. Now on to small claims court. Because the store said the first manager said she told me nothing can be done. LOL. She never said that. She never got back and they are big liars. Shame on this company. They are no good at all. If I was SJP I bet they jump all over it. I am a regular joe that is why. This wallet was a big deal to me.

The reviews on Consumer Affairs do not give me hope. LV City Center will fix my bag for free or replace it at no cost to me. So right now I am rating LV a 1 star but if by mid week after I go into LV City Center DC store to see Juanita ** my sales person if a resolution happens that satisfies me. I will edit and resubmit my ratings as 5 stars. Pics attached of LV Neverfull falling apart.

I went into the Louis Vuitton store in Santa Monica and explained the situation to the sales person, Amy **, who understood my frustration. I even demonstrated the problem on their display bag. I even offered to return the bag and purchase a more expensive bag. She checked with her manager and then informed me that they could not accept the bag, even in exchange for a more expensive one, because it had been used twice. I find it shocking that a company such as LV would not stand behind their product better than this. Our other luggage, such as Tumi, performs at a much higher level. In my thirty years of buying high-end products and traveling around the world, this is perhaps the most pathetic example of a luxury brand.

I drove 45 minutes to go to Toronto and I was told by the store manager that I put 2 credit cards per pocket and it is my fault. I told her that pocket only has one credit card, she told me that they can only fixed and no exchanges allowed as I am after a new wallet. I advised her, I do not want to change as this is going to happen again, they told me to leave it to be sent to LA for an assessment and it will 4 weeks to see as to why this happened. I requested to speak with someone higher, she gave me LV call center, which I called and they have redirected me back to the same store. This is been nothing but a horrible, frustrating experience and bad customer service. I have owned many top designer wallets and bags, which have never given me any problems after I purchased and used it. LV promises to send behind their quality and please do not believe that as it is not true at all.

Moving forward, I and my friends will NOT be buying any LV products moving forward. I went today to drop off the wallet for them to fix. The manager was on the phone for 20 minutes, after when she finally decided to speak with me. I told her how bad her customer service was and her response to me was "You have been nothing but an angry client from the first day you walked into the store." WOW, I am sucked to hear that from a store manager. I did not believe all these reviews online, at the beginning and now that I am going through it myself, I have no doubt that all these people have gone through the frustration that I have.

I then asked to speak to the manager of the store, so I can try to settle this dispute. The manager came out and stated that the purse could not be returned because of the dot. So while they were in the back trying to review the purse, I was standing near the counter and noticed a purse they had on the shelf, funny as it seems, a purse on the shelf had a spot on it, and I pointed it out to them and had even taken photos of it. I asked would they sell this item, the manager said she had to pull it off the shelf, but I know if I had not pointed that out to them, they would have sold that purse to a customer. I just simply wanted to return the purse to get a large size.

I went into another store, a customer was wearing the size purse I was trying to purchase, because I felt the one I had purchased was a little too small, she and I had a conversation and before I knew, she stated to me that she had a smaller purse, wore it for 3 months and returned it to the New Orleans store. I could not believe this, I only had the purse for 9 days, tried to return it and had problems. I want to think now that maybe it's the racism cards they are playing, why some people have problems and others do not. So sad for a company of this "caliber" to treat customers with little due respect, but so sorry for their future, things may not turn out great in their favor this time.

Issue two: customer service. We called back to inform them of their mistake. My father was told he should have checked prior to leaving the store and that it was our mistake for not double checking the employee's work. In addition the frame we intended to buy is now sold out. (Aka "sorry we cannot help you too bad you".) The individual that my father and I have both talked to have been the least helpful humans I have ever encountered. They will not exchange nor find a pair and have them shipped as it's customary for this caliber of company. I have better customer service at the Dollar Store. Unfortunately once this issue is resolved I have no intention returning to LV.

I went to the store today (just after 5 days) along with my wife to return the product as I wanted to purchase a bigger bag (which was much more expensive than the one I had bought 5 days ago). However, we did not like the styles they had at the LV store inside Bloomingdale's (South Coast Plaza), as compared to the styles the retail LV store carries inside the same mall. Please note - the retail LV store inside the mall has a wider range of products as compared to the one inside Bloomingdale's.

To my surprise, the LV location inside Bloomingdale's refused to accept the return. They came up with lame excuses for not accepting the bag (citing reasons that the bag had hairline scratches as the sticker/tape was removed). Just to remind you, I was the one that told the sales associate not to remove the tape/sticker from the small metal piece, but she still removed it. Just that you are aware, I was not the only person who experienced this today. There was an Asian lady in the store who bought a bag 3 days ago and wanted to return it and buy it online (as the one she bought at the store was the last piece and she didn't know she could order it online). They didn't accept her return as well.

What was more surprising & shocking was that the manager at this particular location was not only rude & lacked customer service ethics, but also threatened to call security if I would not leave the store. This is because I told the manager that I am the second customer whose return is not being accepted, and it is not fair to the customers (as the store is lying to the customers before selling them something). Just for your information - I went to the LV store inside the same mall after leaving LV Bloomingdale's store and exchanged the bag for another bag. In other words, the bag I wanted to return was definitely in a perfect saleable condition and that is why the LV store accepted it.

I am writing this review just to make everyone aware of this one particular LV location because I understand that several customers like me buy LV products to gift it to someone and this particular LV location does not have any return policy at all (even though the receipt says they do). In other words, the return policy for the LV Bloomingdale's South Coast Plaza location should be - ALL SALES ARE FINAL AND THERE IS NO RETURN OR EXCHANGE. Please remember this next time you are at this particular location trying to spend your hard earned money in buying something for someone.

I ask to speak to a manager. I waited for a while on the phone. I tell the manager again I am willing to buy a more expensive bag without a button closure, and again they say "sorry" there is nothing they can do. I asked for the corporate # he said that they will not be able to do anything for me. I was told that the repair is guaranteed for 1 year. If it breaks again, I was told that it's "just" $60 to repair. I said so after 1 year I have to pay $60 and another $60 the year after that.

I guess that is the last bag I will buy from LV. Why pay $1500 for a bag that doesn't last, have the management frustrate you and feel like you can't use that $1500 bag because you are afraid it's going to break again and have to go through the frustrating management and process again and pay more to fix it?! How does a company like this get away with this?! I wish that I had taken it back right away after it broke, because if the charge is still on my credit card, I can refuse payment on it. I just don't understand where the salespeople get off on making customers so angry. They must be trained to say their standard line, "I'm sorry but..."

The manager came over and was about to say the same thing. I requested her to call the store I purchased it from cause clearly they sold me a bag with a little black ink spot in the inside. She later return and said no one answered. At this time everyone is staring at me as if I was a criminal. I was humiliated. I was not only looked over when I entered the store but I also was mistreated for purchasing a damaged bag. The manager decided to exchange the bag but I shouldn't have been treated that way to begin with. I feel all customers should be treated equally with respect no matter what race you are. Every time I walked in that store I felt ignored and not wanted. That was the reason for me going to another mall. Hopefully, this will help the next person. Examine your product before you leave the store.

I go to the LV store and ask them to look at it and didn't like the way I was treated at all. Whoever I spoke to, took a picture and said she would send it to their Quality team for review but that was all that she could do. And even after they review it, she didn't sound like they would do anything about it. I paid 1750.00 for that bag and a year and a half later, it starts falling apart?? And no one cares?? Don't tell me it was my fault because there is absolutely nothing I could have done and why would I even want to. Anyway, this happened on Sunday and it is now Thursday and I still haven't heard back from them... and I don't think they would do anything anyway. After reading about others experiences there, I see that I am not the only one. I think the Gap has better customer service and their stuff is nowhere near as expensive.

I think that their Louis Vuitton Customer Service is terrible. I just think that people should be forewarned before they do business with Louis Vuitton. For your information, I have written this up much nicer than the way that they acted, and the body language that they had. If all of Louis Vuitton is like this, I hate to carry the 3 bags that I already have of theirs. I hate to advertise for them. They are not a nice outfit, and their customer service is nil.

Given I have the part and I now know they won't guarantee their work anyway, I told them I will have a leather repair place do the repair for me with the part I already own. I was sure to tell them I would be sharing my experience and would never be purchasing anything else from them again. I will definitely warn all of my friends to avoid their products since you pay a lot of money for a product that does not hold up and that they do not stand behind. What a joke.

First it was what I clean it with, which God forbid was a damp cloth! Then it was what it was stained with which was fresh coffee that I spilled on my desk, then it was how long I left the coffee on which was 10 seconds. When all that seems moronic, she just flat out said that is the finish they aim for the weathered look on a plain black men's wallet...

Shameless but the good side is I spent in the year prior over $20000 for various gifts and personal items. Well I just saved a bundle from this point on as all LV means is just a label with no quality and zero service behind it... Sales lady did not try to get a manager, did not try to do anything but just want me to go away. I sent an email to LV and they responded in 3 days asking me to document the case which I did when I send them the email in the first place, so that also tells me their so call customer service department online is nothing more than another smokescreen to make you go away.

Why a billion dollar company act like a swap meet scammer? You tell me. As a point of interest that very same day, I took a pair of Armani jeans back cause the button fell off after 3 washing and the manager greeted me and exchanged it, no receipt no interrogation, no attempt to make excuse, just apologize gracefully and exchanged it. Now that is why I buy high end brand, do you hear me LV? More of us need to tell others and business like this will stop making spotty products with an attitude.

I call the 1-866-VUITTON who basically said I could send it back to see what their team thought, but if the manager at the store thinks I did it, of course the team will feel the same. So I feel so robbed. I feel so upset. You spend all this money for a bag that is no 50$ bag and for what to get screwed. How is this allowed?! I don't understand. After all that, I just realize she never gave me the receipt back. Ugh.

She then put the purse back in the box and we agreed to go together to make the exchange. When we get to the store the associate asks to see the purse and immediately says that they cannot exchange the purse due to scratches under the handle which he admits that it looks as though the purse was possibly one they had on display in their Atlanta store. We asked to see the manager and she eventually comes out and is very rude where she almost insinuates that my wife bought the purse, used it and was now attempting to bring the purse back, which was not the case. They both stated that we would have to take the purse back to the store where we made the purchase but that was 4 hours away and we only had seven days to do so.

The staff at the Nashville store were not accommodating and downright rude. What's equally bad is that their policy is to box your purchase up in the back so my wife was unable to see what was given to her until after she made her purchase. Although I will eventually get my wife another purse (not another Louis Vuitton), it’s frustrating when you spend this much money and no one seems to want to do the right thing.

It took them about 2 months to get it repaired out of their CA location. However, when I got my purse back, I noticed a strip of stain on both sides of my purse right below where the zipper is located. I immediately spoke with an alleged manager, Diana **. I told her that I know the condition of my purse and those stains were not there before the replacement of the zipper. Diana then called Gabby to verify whether the stains were there before the repair. Of course she does not remember. All she did was note what she wrote down on the repair order that the purse had some stains. I then asked for the head manager. Diana told me that they were all at a meeting upstairs. I then told them that I would wait. They didn't want me to speak with their supervisors so they went ahead and pulled another person from the floor named Andy **, who allegedly was another manager.

Long story short, they made me pay $175 for the repair, denied that they did anything wrong since the repair order noted there were stains, and would not let me speak with their supervisors. I then asked for Gabby, Diana, and Andy's business cards and none of them were store managers. Their business cards show that they were either a "Client Advisor" or "Expert Advisor." If you want a good quality purse, don't buy from Louis Vuitton. Their purses are massively produced now and their customer service sucks!!! And, if they damage your purse, they will not admit liability. All I wanted was an apology, to have my purse polished to remove the stain, or to waive the repair cost. They would not do any of that. I felt like I just paid $175 for them to damage my purse.

If you should like to repair the entire interior lining, it will be at a cost of $330. As a matter of principle, if a handbag that's worth more than $1,280 Euro (I did not managed to claim for tax refund as your staff had misinformed me of how I can claim) required repair after less than 2 years. Would you have pay for the repair?

If this is deem as the product wear and tear due to usage which we have own and used from 22 Feb 2013 till 30 Aug 2015, this potentially shows that LV is using inferior materials to increase the already high margin by compromising the quality of your brand. I cannot help to think that I am being sold a recycle bag or short of saying it could be a counterfeit which had been returned by your more privileged customer. ALL LOUIS VUITTON PRODUCTS ARE HANDMADE AND request the highest level of craftsmanship not only for production but also for repairs.

By am - I have decided this bag is too big, but I carefully look open the bag to confirm my decision and repack it. I take it back to LV and ask if I can exchange - the sales lady (same one who told me the day before it is returnable) glares at me like I asked for her kidney. I explained I didn't want a refund - just exchange for the smaller bag. She disappears to the back room(!) - my package in her hand. I wait and wait and finally two women appear with my bag slung over one's arm and explained my bag was damaged. They show me a wet spot on the otherwise pristine handle and explained there was a 'mark' on the handle, so they took the liberty of using a leather cleaner to no avail. Of course - All I could see was a wet mark the size of a dime. I was told I couldn't return or exchange it due to the damage.

I was so careful with the bag. It was very pricey and I peeked at it while not wearing any makeup and being sure not to mark it in any way. Having other LV vachetta leather - I know too well how early it gets marked. When their leather cleaner dried the next day, there was a tiny scuff on the handle - like a fingernail mark.

I asked to see the manager - she was abrupt and unwilling to intercede. I was furious that they wouldn't honor the exchange and that they had "cleaned" the leather without my permission. And again - all way done away from my presence. To this day - the bag remains untouched and unused - still in the original dust cover. I am so furious at the shady dealings there - I have sworn off buying that brand again. I learned a valuable lesson - I will always insist on visually inspecting purchases and watch as it is packaged up. Or I will inspect the item once again before removing it from the store.

When I got to the store to return with my 3 small children and carrying this humongous box, the sales rep told me "sorry you can only receive store credit at this store, not a refund." She then stated in order to receive a full refund you must return to Louis Vuitton or the independent store, which is an hour away from me! I explained that prior to coming here I specifically called and asked for return information, and that the cust serv rep advised me it was ok. She of course apologized and was nice enough to give me a large shopping bag to carry it back to my car. I then called customer service back and told them what happened, they apologized and said the rep should have NEVER advised me to return the boots there, and the gentleman I spoke with emailed me a return address label, and told me he would have UPS pick up the boots.

Ok now fast forward to 2 weeks later my credit card statement came and shows the boots that were charged on the bill with no refund. So THIS IS WHEN IT GET BANANAS!! I call cust. serv and a rep Val tells me to wait a min, she gets back on the phone and says "yes they are back in our warehouse, we apologize and will refund your credit card", and advised me I won't see the refund for 3-4 business days. Later the same day they tell me they are going to refund me, I receive a package from Louis Vuitton. I opened the box to find my boots, with my original invoice, and nothing else. What is going on, right? When I called cust serv AGAIN, they tell me that they sent them back because they were not in the original condition they were sent to me! What kind of bull crap is that?

I was flabbergasted, there was no note indicated that they were sent back due to whatever malarkey they came up with. At this point I ask to speak to a supervisor, which they tell me they are not available and would contact me back if I wish within 48 hrs. So obviously I said yes, and Jill the supervisor resolution manager called me back on Saturday 7 pm, while I was attending a family wedding, but picked up bc this was bothering me for days now. So Jill proceeds to identify herself with her fancy title, and explains to me that she spoke with her reps and this IS THE FINAL DECISION, based on the images they took.

She didn't even want to hear anything from me!! I tried to ask her if I see pics, they said they obviously mixed mine up, but she said they are not permitted to do so. I told Jill there is definitely without a doubt an error made. I told her the boots were never worn, they don't fit, I tried on at home on carpet! They didn't want to know anything. I was absolutely speechless and thought I was being punk'd!!!

In the past 4 years I have bought 3 bags totaling around $2960.00. I was told that my Neverfull GM bag could not be fixed because it will cause more damage to fix. Now one of my adjusting straps broke as well. To know that a bag of that price and with the name Louis Vuitton cannot be repaired and what I am also understanding is that nothing can be done to replace and repair a bag that I worked very hard to purchase with hard earned money. On top of it all you want to charge me an additional $200.00 to attempt to fix. You should stand by your product 100% and accommodate your existing customers and your potentially future buys from a customer. Regretfully it has not happened. WHY????

I don't know if I would be so positive in my recommendations to my family and friends to purchase any Louis Vuitton products. Regretfully I am not satisfied with the service and your warranty or guarantee of your products. My desire is that you assist me with this dilemma. I want to be a satisfied customer. I guess you only tend to cater to the rich & famous. I'm just a working class US citizen. That is all. Thank you in advance for your consideration to this matter.

This was really embarrassing but people at the table were telling me not to worry since this happened to an authentic Louis Vuitton, they would definitely stand behind their product. The bride told me in the past that she'd had a Coach purse damaged, and Coach had replaced it, and without hassle and at no cost to her. I also was reminded of a story my husband told me about a turntable he'd had that was defective and the company simply replaced it, and at no charge. In fact they didn't want it back, and they asked him not to sell it to anyone because they didn't want their reputation tarnished.

I guess LV doesn't know about this kind of customer appreciation, because when I got home from the wedding, I brought the purse in to the Oak Brook, Illinois Mall location where I've been buying my purses since the store first opened. The "manager" a young man Vohlem (sorry that's probably not the spelling, but that's how it sounded) was incredibly rude and dismissive to me. He acted as if I was bothering him with a problem he could care less about. He didn't want to work with me on a price, and when I told him I'd never shop there again, since he didn't care to appease a long time customer, he said "Well if you wanna take it personally and take it out on the store..." Really? How classy Louis Vuitton!

Granted this is an old purse, from the 90's, but what happened to the purse was not normal wear and tear as he tried to tell me. This was what happened because the purse was exposed to excessive heat, however, no one else's purse melted that day, so, I am calling this a defect on this particular model of purse. When I got home I researched online "why did my LV purse melt in the heat" and tons of posts, blogs and forums came up from women complaining about this happening to this particular purse and LV refusing to deal with it.

They told me there is no lifetime warranty, but excuse me, for a purse costing in excess of $1,000.00 it should NOT melt in the California sunshine, no matter how old it is. This so-called manager didn't want to hear anything from me about how LV is aware of this particular problem of this model purse and as I said, was dismissive and rude. I think after all the years of shopping LV, I am done with them because of this attitude.

They have loved me all this time while I've spent thousands of dollars in their store, but the one time I tried to get a problem rectified, it was a whole new ballgame. He wanted to charge me half of what a new purse would cost, and while I "can" afford that, it was a matter of principle, and the fact that LV not admitting that this has been happening to many people, that made me not want to put out an extra dime in that store, or any other LV purse for that matter. Very, very disappointing to be treated this way from a representative of such an iconic brand such as Louis Vuitton!

I did not hear anything until I called in the beginning of August to find out what is going on with it and they told me that it is on its way back from California. I called again in a week and they said it was not back yet but they could not fix it as they don't have the parts for it. I called your number 1-866-884-8866, and left a message and no one called me back. It was extremely hard to get someone to talk to me. I called the boutique again and they told me that the Manager is not available. They said that there is nothing they can do and the bag has arrived and for me to come and pick it up. Please keep in mind that the bag is in perfect condition inside and outside. I told them “I just want the bag fixed or even exchanged.” I was told that the collection was discontinued due to quality issues.

I called your 1-866 number again and I talked to a young lady and she said that she will call the boutique and tell them to send the bag to the quality control center so they can decide if it was in fact a quality issue. I told her that if it was due to wear and tear then the whole bag should have fallen apart but this is only in two corners and everything else is fine and I have no issues with it. She assured me that she will call me back the next day, and she did not. I called the store on Saturday August 8th to talk to the Manager and they told me she is off the weekend and she will call me on Monday. Allen called me on Monday to say that she was not in and she will call me Tuesday and she did not. In the afternoon of 8/11 I called the 1-866 number again and they looked me up again and said due to the CONDITION of the bag it can't be repaired.

I am shocked they keep on saying condition. The bag is in perfect condition and almost brand new. He said that Allen will call me back. Allen called me in the evening and informed me that he has talked to upper management and they are not able to repair or exchange the bag and I should take it to a repair shop. I just want to know why? Why LV who has an image for quality and service is unable to fix my bag and if they are not able to fix it how can I trust a shoe shop to fix the bag for me? The boutique keeps on saying "take it to a third party repair shop" and they recommend one. I spoke to Albert in client services on 8/12 to get the corporate address to send this letter and he asked me why and said he will try to help me and will call me back. Today is 8/17 and again no one has returned my call. I keep on getting mixed messages.

Albert told me that LV never recommends a third party to fix their bags and that is exactly what the boutique instructed me to do so, to go to a third party to have it fixed. I am really amazed that no one is willing to take the time from upper management to call me and follow up on this matter. This bag is not a couple of hundred dollars and it has sentimental value. I love the bag and want to be able to wear it. I can't just throw it away a $1000 bag knowing that the collection was discontinued due to quality issues. I am very disappointed of how the whole thing is being handled. I never heard from a manager. I never heard anything during the time the bag was with LV for more than a month.

I really would like the bag to either be fixed or to have another one. If another one is not available I would like to be able to get another bag in that same price range. I don't think I am asking for too much. As I said I own many bags and have not had any issues to this day with any of them. Please see what you can do to help me as I am very frustrated and have told them that I will not pick up the bag due to the way I was treated. I appreciate your help and look forward to hearing from someone who cares to address my issue and resolve it.

I re-wrapped and returned it. I didn't see the original salesperson but was promptly greeted by another which turned out to be a manager. She took a quick look at the wallet, apologized, and turned to get a replacement but they were out of stock. As it was a limited edition, I with some hesitance said, "I could live with it." "No way," she said and quickly checked the database, picked up the phone, inquired about the condition and made arrangements to have it delivered. I chose to have it delivered at the store just in case. Received a call about 3 days later & scurried over where it was carefully inspected by all, including another manager who also apologized and assured me that if for any reason I wasn't happy with it I could return it within 30 days.

Great Service! As for product, when I took the wallet out of the storage box & dust bag a few months later, I noticed a tiny area of the metal had maybe corroded or tarnished but it hasn't grown in size (hopefully won't continue) and the rest of the bag is as beautiful today as when I first bought it. Granted I haven't used it very much and pray I don't experience the disappointments of other reviewers. I always heard LV was very well made and stood the test of time; I hope to be fortunate to have & enjoy both for a VERY, VERY LONG TIME. :-)

A young guy waited on me. He took my bag and went in the back for a long period of time, either examining the bag or looking for somebody to talk about the bag. He came back out and said "Oh we decided that this bag is non-returnable. It's been used" and I said "how is it been used" and he goes "there is hair" and it sure enough there was. One of my hair is in it but through looking at it somehow one of my little hairs. My hair is long so it got in there and I pulled it out and I said "this here, did this one here is how you're going to say that the bag has been used?" "Yes the bag's been used" you said "and also there's a spot on it. We would have never ever sold you this purse with the spot on it." And I said well and in my record in my defense I bought the purse, quickly ** package shipped quickly she took it in the back. I never really got to examine the purse very thoroughly which was my biggest mistake.

My advice to everybody out there is to never ever buy a bag from Louis Vuitton without examining it thoroughly. If they have a right to examine spots on leather ask them to bring it out so that you can visually see it because this is what they do to you. Be aware that you're on a camera so make sure you do everything. Examine that bag. They will also say that it's been exposed to alter a switch is natural light they won't exchange it for that to inspect it carefully they know.

They always blame you. There is no customer service and Louis Vuitton even though the products are expensive and they use it a lot of you if you read the complaints the hair trick is everywhere. They always say there's hair in the bag. They always say that there's a spot underneath the ultraviolet light. Do not let the bag out of your sight. This is when they take it in the back and they damage it themselves. When my bag came back to me out in front with this young man it had two or three more marks on it that I swear weren't there before and plus they market and I took the purse home. Because I wanted to exchange it had been like worked on it or scrape done because he admitted that to me later on in the conversation.

He started talking about the eraser trick and I said "did you take an eraser to it?" Goes "oh no I didn't, but you can" and I really do believe that he went back there and took an eraser to it also and the manager told me never left this store with this spot on it. He almost was abrupt, unkind and rude. They were all rude. They were happy when I bought it but they were rude in the end. At the time the manager told me "take this back home, a cotton cloth, water it down thoroughly, water the handle and the key fob down with wet water, in a month you won't even notice the spot" to take the back home cuz there was no way they were going to exchange it.

Anybody who's going to buy anything from Louis Vuitton because customer service - they have really bad complaint everywhere on Yelp, on consumers affairs, everywhere you look they have bad complaints, Louis Vuitton. But I think that something is very very wrong in their company for them to treat customers like this. Treat you the same delight Trick Trick and not taking anything back and they won't exchange it and they will never give your money back. If you think that they have a return policy you're dreaming. That's my complaint. I don't know that I'll ever buy anything again from Louis Vuitton and I am I love Louis Vuitton but I did not like the way I was treated!

Until yesterday, the Saturday, exact 7 days from the day I purchased, I brought it back to the store. The manager, I cannot believe that the manager said NO to me, she said it has a "PIZZA SMELL". Unbelievable, I used it one time and I do not pizza!!! I told her just let someone out the store, as a customer smell it. And if it has any smell as a customer say, I will agree. But she, the manager brought the bag to door and tell me "sorry, I am the manager in here, if I decided cannot return then no one else will accept the return, you have to go", she put the bag outside the store door. This is the first time in my life I got that bad behavior from a store. I just opened mouth surprisingly. My face turned hot.

My bag has no any smell as many other people agreed outside the store. They did not accept the return only the reason that they already got a lot of money compare with the bag they gave to me. It is hard to get the money back as a dog gets a good meat, it is hard to take it back. I gave the bag to a girl. I am writing this review to let everyone out there be aware that before buying products in this Louis Vuitton store has to aware and concern that you CANNOT RETURN. Only return to you is the bad feeling that hard for you to forget in your life as I do. I hope the manager working in the store has good life with her behaviors.

My husband is a frequent, generous and savvy shopper. If the salesperson who sold him the bag told him that it was only exchangeable and not returnable because of the date it was going to be given as a gift there is NO way he would have agreed to that - who risks having a $3300 bag you don't love? Based on the response in the store to our request for a credit card refund Louis Vuitton must deal with a lot of buyers who have been scammed by the "hidden" return policy (which is NOT written on the receipt, anywhere) because they slip into a multilayered script.

Defcon 1: Talk to the salesperson. Defcon 2: They call the manager over (who makes you wait unnecessarily - if we'd had a question about a bag to purchase she would have run over to us. Defcon 3: That manager can't help us but she is "so happy!" to have the DAY manager call - and she will call you tomorrow! Defcon 4: That manager is not actually IN tomorrow, sorry! Louis Vuitton is BS and staffed by a bunch of probably-nice people who are stuck working for a place whose motto is never take a return and treat the customers like **.

Yesterday I was in your store and felt horrible because they all had bad faces when I walked in. Truly no customer service and people skills in that store. I feel like manager think they choose and pick who can they greet and help and who they welcome. I really felt that your managers think they own your store. I really feel that these called managers in this Dadeland store inside Saks store should be monitor very closely and that client service should be reviewing your cameras and checking out their faces and what they are doing when a customer decides to exchange or rerun an item in that store.

As a customer that is returning an unwanted item within less than 24 hrs of purchase, I can tell you they made me feel horrible. Salesperson all are very nice and ready to help but managers seem like if they should not be bother with any returns in that store. A smile, a hello, and a great expression is the key. Not a mad face or a bother face or an unhappy person working at your LUXURY LV STORE. I really feel that you need to monitor this store and all your managers very closely. With this said I want to say that your customer service at this store really sucks. I have to take my time to alert you of your employees via your customer service and website. I hope you take this complaint to better your service in this store.

I have spent over 20K on goods in the LV stores over the years on my wife, the usual 3K bag, and expensive jewelry. A 2K necklace for my wife's birthday in Vegas, on the promise they would exchange in any store if she does not like it. Only to take it back a few days later to the LV store in the Beverly Centre, LA, only to be told, "No" and "Go away and take it back to Vegas" by a stuck up, rude pig named **. Even though we were going to buy a 4K bag, he just sent us on our way. We got the feeling 2 or 4K was not enough money for his caliber of customer, quite amazing to say the least.

People really need to be careful in the LV shops. And if you buy they won't honour their word, it's worth nothing. There is just no customer care or service, totally stuck up, rude people who look down on others. Well this fool has been bitten twice now but never again. Plenty of other good brands and I will stick with the Sun Glass Hut for my sunglasses. Never a problem with them! Garbage service & goods @ LV!

After 5+ weeks I called the store to check on progress and was now told the bag had come back 2 1/2 weeks prior and was deemed unrepairable.(?) No one at the store had ever called to tell me the bag had been returned and had I not called I guess the bag would have sat there for how long? I decided to go directly to the store to get my bag back and see why it could not be repaired. The problem was they could not remove the handles and then resew in new ones without causing holes. Is this my problem? Well according to LV it is.

I decided to go to the store to get my bag and speak to the manager. She repeated what repairs said about bag not being repairable. What she could offer me was a full credit for my bag which could no longer be replaced at the same cost. The bag in less than 3 years went up 50% as they added a "makeup/small utility bag" as an insert. I said I did not want the insert but was told that's how it now comes. I would have to pay the $ difference in order to get the same bag. I took my bag home and now called corporate. Corporate "researched" by speaking to the store manager. Now LV (corporate and store manager) are stating that there was no quality issue with the bag and the store manager is offering me something that is rarely offered. I was also told that the store managers have the final say in all issues.

For a luxury brand they certainly do not care about customer service or retention. They certainly have no problem calling when new items come in. They are only interested in the sale. Once you're out the door not of importance.

After leaving several messages on cell phone that she never bothered to call back, I went to the store. She said they would fix handles but not piping. 10 weeks later I went to store to see what was going on. An associate said she had left messages and was getting ready to send my bag away. The manager wrote my # incorrectly in January and I corrected it with her then. The product, customer service, attitude is unacceptable. When I was there the first time, a woman came in with the same bag and same complaint.

All I wanted to do was exchange it for something more comfortable. They told me my bag was used, I argued that it was not except the scratch marks she was making with her fingernail. She practically turn the bag inside out looking for wear and tear obviously what they were taught to do. I paid over $1400 for this tote, she said she would not help me, that the bank was not brand-new. I sent it there, was some type Mark in the bag then it was defective and I did not want a bag that was not in perfect condition for the $1400 I spent, showing her my original receipt from February 9, 2015 from the Atlantic City New Jersey store. I spent an extra $42 to take this bag to my continuing education class at Miami real estate in Florida, so I would be timed out on my receipt so I can still exchange it and I was told that my bag had a ghost Mark water, saying that no one else can see.

My dry cleaner use the black light and could not see it, and that they would not exchange or return the bag. They did not offer to repair or remedy the ghost watermark they could see but no one else could. They were obviously taught to not take a bag back at this Miami Louis Vuitton store. When I said I was still unhappy, the manager went in the back room and started yelling an Antisemitic words loud enough so I could hear in Spanish. Since I had friends with me, they told me exactly what she was saying in Spanish. I went to exchange for perhaps a more expensive bag, however after reading on the Internet that this is not uncommon what they have done, and how they have referred to blacks aren't good enough to eat dirt off the floor and other ethnic derogatory comments to employees and customers, I am irate.

I was on a wild goose chase and was told to call all different phone numbers and being hung up on because no one knew where the whereabouts of this wallet. Can't even imagine the hours I spend on the phone chasing to get my wallet back after 3 months as promised. At the end the wallet came back to me looking totally used and abused. I demanded a refund. Customer Service is absolutely disgusting for such a high end brand. No apologies whatsoever but instead being treated like a criminal. Just because it is LV, the sales people working there all speak with phony accents and acts as if they are better than you as a customer. Shame one you LV, you should train your staff with better customer service.

Their customer service seems like they were picked from the strip club. No manners, no respect and worst, they all have an attitude. I talked to three of them, no surprise they all were girls with no experience whatsoever. The first one told me she will call back after speaking to the manager. HELLO!!! There is a hold button, of course she didn't call back. The second one took her 10 min just to find the order and said with a squeaky voice,"Sorry Miss your shipping address needs to be the same as the billing address."

It simply doesn't make sense. From all the years I have been ordering online, this never happened. And the third one was like in the first 2 minutes, "There is nothing I can do for you, soooo do you wannna cancel your order?" I am sorry, what? How much cash do they make to turn down such a sale??? Never ever again!!!!

Yesterday we finally drove the hour to the LV store in the Galleria Edina, MN to inquire if I could somehow PAY them to fix it before it gets too big & becomes a actual hole in purse (its close). Their answer was... buy a new bag! The cracking was from dryness & should of been treated. Treated? With what? We were never told to treat any of our 6 previous purchases. They acted disgusted that we would expect a LV bag to last 4 years!!!! What about a "bag of a lifetime." Granted I use my bag a lot but I also am very conscious that all my LV bags are special & treat them that way. We were so turned off from our experience that the chances I buy another LV is slim to none.

I waited a week, called back, got bounced from person to person w/ promises of "call backs" that never came. My wife finally called & she lost her patience & we were then given a "special extension" & told to ask for Jill. We did so, we had, numerous conversations w/ Jill who continued to ASSURE US A CALL BACK w/in a few hours & THIS NEVER HAPPENED!! WE CONTINUED TO CHASE HER! She was not once true to her word, had zero credibility, & gave us nothing but empty, fake promises. We got passed from Eric, to Brittany, Brianna, & finally Jill.

They were ALL scammers & have forever ruined Louis Vuitton for us. The entire staff did nothing more than frustrate us, waste our time, & show us that Louis Vuitton is not a product we would ever purchase again!!!

Unfortunately, they don't care because there's no consumer protection against this company. From what I read in these post, this is typical of how this company operate and there's no politician that has the guts to go after this company. I am sure there's many instance like this but you never hear from it. The sad thing is you will always have people, especially women (my wife included) continue to look up to this product thinking it's something special and good quality because they been brainwash by advertisement. I hope you think seriously of spending your hard earn money on this crappy product because it's not worth it. WE WILL NEVER AGAIN STEP INTO THIS STORE AND BUY THIS CRAPPY PRODUCTS.

LV has certainly become a mass producing machine and has lost their quality and class. I agree with the gentleman below - we should initiate a class lawsuit to stop them from robbing their clients blind with no repair or refund to their sales. This has to stop. This kind of crap happens in third world countries like where I come from, but it is called theft here. Their repair disclaimer on the website is a lie. They are trained to reject any repair/refund from the get go. Hope all the plebs that work there have a life that resembles their mediocrity.

I asked why they are selling this purse and if there's a problem like this, then why isn't a warning sign in front of the bag in their store?? I feel consumers should be able to make educated decisions when spending that kind of money. Consumers should be able to carefully and successfully wear this bag without worrying that color is going to unexpectedly transfer from other items. I went into Gucci and they sell a bag with the same Verne coating but they do not have this problem. Their bags are a bit less and, are better quality. They explained the difference in what they do to protect their outside coating. Although I have been shopping at Louis Vuitton for years and I have many of their bags, wallets and shoes, we will never purchase from them again because they do not stand behind their product, and they know they have a defective product and they sell it to the public anyway.

I then contacted Customer Service and received the same news. There was nothing they could do. I then contacted Daniel, the Resolution Specialist in San Francisco who also told me that he could see from the I-Phone picture that my wallet was being overstuffed. He actually was rude and told me that I was discriminatory when I complained about the lack of maturity of the associates in the Roseville Galleria Store. And they call him a Resolution Specialist???

I have been in High End Retail for over 15 years and I have never seen such poor Customer Service. In fact I would have to say that Customer Service does not exist at Louis Vuitton. Judging by so many other reviews, I am not alone. I will never again purchase anything from this company and it is obvious that Louis Vuitton could care less.

We argued for a while and we had the Speedy 30 sitting there that we were going to exchange it for so I started carefully inspecting it. I found some blemishes on the handle of the 30, I showed them to the manager, she wouldn't reply. So we filed a complaint with the Better Business Bureau and the Better Business Bureau has not had a response after 20 days. We also tried to file a complaint with our credit card company, but they said there is nothing you can do if a store won't take the purse back. So the Speedy 25 has been boxed up for over 20 days. Now my wife has a Speedy 25 that she doesn't want but I guess she will be getting it out of the box and using it now. All I can say is if LV doesn't have a return policy just state that to the consumer. But I can tell you my wife won't be buying another LV product. I think after seeing all the complaints on this site and several other sites that some lawyer should file a Class Action Lawsuit against LV.

Shortly after I received the confirmation email. Within 5 to 7 days I received the package. At this time the only hiccup is that they sent the package to the wrong address and I had to go pick it up from the depot. No real complaint. Customer service have been excellent so far. Happy with my experience so far. When I picked up the package, I drove about 10 minutes to my destination and too excited to wait, I opened the package in my car. I opened the wallet to find a small tear on the flap of the wallet. I was disappointed and phoned customer service right away. I remember I was hesitant to purchase an item online because I cannot inspect the quality before purchase. I remember asking the questions about quality. Ironically I ended up with a defective item. I immediately contacted customer service and spoke to Teresa. She was very sorry about the defective item and gave me 3 options. Keep the wallet. Return for refund. Exchange. As this wallet is discontinued she is unable to find another one for me. The only option is to purchase a different wallet. Which I did. I made the purchase with her and she sent me the return authorization for the defective wallet.

I sent the item back via FedEx and they received it on October 20th. One week pass, I don't hear from them. Second week pass, nothing. Third week...no email, no phone call. Mid week, third week I phoned them to inquire and they said they will investigate and call me back. No call back. By Nov 13th I've called them about 8 to 10 times. Each time they would promise a call back, but I don't hear from them. Nov 13th FedEx called me advising there is a package from LV Canada for me and they were given the wrong address again. I was shocked and phoned LV customer service again. The FedEx online tracking comments states: refund rejected. I was very confused. I repeated this long story to another customer service rep. They cannot do anything for me because the refund department hasn't replied to their inquiry about my refund. They asked me to pick up the package. I went to pick up the package today and found a letter rejecting the refund because it is not in salable condition.

They sent me a defective wallet and they are sending it back to me, rejecting the refund, because it is not salable?!?! I was furious. How does it happen? They sold it to me!!! I had phoned them 15 minutes after I received the wallet (the first time) to report the wallet is defective. They are now forcing me to purchase a defective wallet for $850.00. I feel so ripped off. I was yelling at this point because I was so upset with their business practices. The customers service rep advised she cannot help me if I continue yelling. She remained professional and feel sorry for my situation. But she cannot do anything because a complaint has been filed and they are waiting for a reply. They said they would be able to phone me back in 72 hours. I've been calling for 2 weeks and all the promises of a call back has never been fulfilled. I will wait for a call back on Monday. If I do not hear from them, I will dispute this purchase with my credit card company and they can deal with them. If LV does not resolve this issue with me directly, I will never purchase another product from LV in this lifetime and ensure to advise everyone I know about my experience.

I told him the time that I will appear in the store to look for him, he mentioned "sure." When I went in the evening, his colleagues told me that he went for his dinner break. After explaining to his colleague every single detail, he did not text me and seek for any advice at all. The reputation of LV was tarnished, from the way the staff behaves. Whoever who are reading this post, please, go to Prada. I've been using my Prada for more than 3 years, however, there is no deformation! I really hope that this recent case will raise awareness amongst people, to let them know which are the brands that is worth the money.

The bag was received in the LV warehouse and during the two week processing period, I received no communication from LV regarding the status of the return. Despite several calls to customer service, three times or more, I never received a status, update, or decision. After about two weeks, I received a 2nd package from LV. The following day, I retrieved the package and opened it. It was indeed the same bag that I had returned with a letter denying my exchange. However, the bag had an additional scratch on the top of the exterior, more noticeable than the first (initial) scratch. I was furious! Not only did LV deny my request for an exchange, but I was sent a bag that was MORE damaged than the previous one without any explanation or remorse. I immediately called customer service and demanded a reasonable solution. All attempts failed.

I paid $1,050.00 for a bag with two white scratches that I have yet to carry for a full day! Is this what designer brands do? Cheat and deceive customers? How can a company position themselves in such a way? Customer service was absolutely no help. The customer service rep claims that the bag was "returned to me as they received it". However, I have photo evidence taken just prior to me sealing the return FedEx box. Also, documentation from the customer service agent who initiated my return that there was one scratch communicated. I requested any photos and evidence to support that they (Louis Vuitton) were not responsible for these scratches and that was denied as well. I escalated the issue via customer service and received an email today stating that the decision was final. I have never experienced such blatant disregard of customer service and accountability in my life. Shop wisely! Choose Fendi, Prada, or Gucci!

So asked her if someone buy a handbag and used it for up to 14 days from purchased date, they can bring it back and get a full refund. She replied yes. I think this is what happen to the handbag that I purchased. The manager from the store was really rude in her comments and her attitude was very unprofessional. I have purchased many bags from Louis Vuitton for my wife in the past; however, I don't think I will be a future customer at Louis Vuitton anymore. Please be advise to inspect your product before you purchase to avoid the predicament that I've experienced.

I was so disappointed with her explanation and unacceptable. Added to that she said that if I want to get it repaired it will be on my own expense. I was so pissed off. It was a horrible experience on my part considering that I paid way too much. The customer service was so disappointing too. I cannot feel their sincerity. They don't care at all. To me it seemed like I bought a fake purse. I feel sorry for myself to experience this from a well- known company. My money was wasted. Not worth buying at all. I emailed their official website and waiting for reply.

This is not how you treat your customers... but it will be known. Apparently, LV does not care about their reputation! I've never actually gone down the road of attempting to return an item to them because I've always picked it for myself. However, now I know as well as all my friends that Louis Vuitton is helpful and lie to get the sale until they realize you're stuck with the purchase then they become completely unhelpful, snotty and rude! I have a significant LV collection from over the years... they just lost a good customer... and probably many more. Wish I had read these reviews before spending thousands of dollars!

This summer yet again. Same problem, again we waste a trip and 2 weeks. Again, it must be our fault. This time he had them for 1 month and the same thing happened again. This time, I demanded a new pair. Oh no, not an option. They have to send it "away" to be fixed now and that will take 4 weeks. So now we will get our glasses in October. Great. Thank you very much. The quality of the product is laughable! And the service is terrible. LV prides itself on the quality of their products and sure charge a premium for it. Well it obviously is now nonexistent!

To say the least, my phone call was unsatisfactory. I felt that the advisor was blaming me for the issues with the bag, and in no way motivated to work with me to find a solution. She presumed to know how I use my bag, and was patronizing in tone. She said that any repairs on bags showing signs of "wear and tear" are to be paid by the customer. I responded that I like the look of aged bags and the patina the leather develops. But dried, splitting leather is a sign of a defect, full stop. Her strategy was to simply argue that it was wear and tear (clearly she knows better than me), and say things like "If you wore a pair of shoes for a year, they wouldn't look very good". I told her I wasn't a bag lady. Wtf?

Strangely, part of her argument was to tell me "Our products fall apart and break down over time" like that is a LV brand value I should accept. Sorry: if I spend $1500 on a bag, it needs to stand the test of time. And if I had known this, I would never have bought an LV bag. And now I never will again. Not. Worth. It.

I called the corporate office and filed a complaint. I was told that before you touch these bags, you are to wash your hands and make sure they are completely dry before touching. Really?? This store I believe has no intention on giving you a refund as it states. They will find something, however the sales people do not wear gloves when showing these purses and how many people touch the straps when they are looking at them in the store? I will not be buying another LV due to this deceiving act.

Look at other designer labels. Hermes is too much for the money as well, but made very well. Chanel is borderline. Coach, Burberry... not worth it. Prada is the only bag worth its workmanship/design in hard earned cash. When getting your bags fixed (not by shoe makers) find folks who specializes in luxury leather goods. Ironically, Roots in Canada repair their own bags without making you feel guilty for using their bags. I hope this post shines light on LV quality from a leather craftsman's perspective.

I've been using so many wallets and I have never seen a wallet like that before. It is completely waste of money and I would never ever trust LV again. The 14-day return and exchange policy is a joke. Once you got over it, they pretty much don't give a ** of that quality issue. 800 dollar wallet, it got stretch and glaze falling apart, wtf is that good quality product come from!

I have purchased three items now from LV's Online Store in New Jersey. Each item I received was defective in some way.

1 - James Wallet. The first wallet had overstitching in one area, bulges where the leather was glued to the canvas, and the LV Paris stamp was barely readable. I sent it back within the 14 day period and they replaced it. I had no problems getting a replacement, because I was within the 14 day window. The second wallet was perfect.

2 - Totally MM. The first Totally MM had no space between the side pocket openings and the main body of the bag. I looked at the picture online and there is definitely an opening, so that you can actually use the side pockets, on the bag shown online. My wife didn't like the MM and wanted a Totally PM instead (smaller version), so I called to return it, again within the 14 day window. The LV representative was a little reluctant to take it back, but had no choice because it was within 14 days of purchase and I pressed. I did agree to an exchange, however, which was a big mistake.

3 - Totally PM. The handbag received in exchange for the Totally MM was very flawed. The two side pockets were uneven and very visibly so. The bag canvas did not hang right, with lots of wrinkles showing, as if it had not been stitched correctly. Again I complained and this time the LV representative told me that I couldn't return it because it had been 14 days since my original purchase of the Totally MM that I had exchanged for this Totally PM. And it was LV who took almost the full 14 days to do the exchange! LV said the only way they'd take it back was if they found it defective, by their standards, not mine. I complained to a supervisor and he agreed to take it back, but also told me it would undergo an assessment to see if they thought it was defective. I waited two more weeks to get the replacement, which, like the second James Wallet was fine. But this time LV didn't even email me that the item was shipped, I found out when FEDEX called the day before to inform me of the delivery.

I have found all three of the original items received from the LV Online Store to be unacceptable. In each case they were sent back. In each case the second item sent out was fine. Why can't LV get it right the first time? Really, three different products and each one has a problem?

Finally, if you ever do agree to an exchange and do get past the 14 day return window, good luck in getting LV to anything to assist you. Yes, they will try to get you to exchange vs. return, if you are within the 14 day window, but hold your ground and return anything you are not happy with. Do not accept an exchange. Then keep ordering until they send you an acceptable product. Caveat Emptor!

Anyway, here is my experience: I ordered a multiple wallet for my sister to match her current purse (with hot stamping) as a birthday present. After submitting payment online, I received an email confirmation informing me that my order was being processed and they would notify me when it was shipped. Great! The next day, I received an email from LV stating they couldn't process my order and I needed to call customer service. By then I was like, oh great! I was regretting my decision about the wallet anyway so I wasn't too concerned. A week later, I decided to order a Neverfull MM with Fuschia interior lining for my sister. I placed the order online and immediately received the same shipping confirmation email. The next day, I received the same email stating my order couldn't be processed. This time I decided to call LV. When I finally spoke to an LV rep, she said LV cannot ship to the shipping address I entered online because it is different from my billing address.

WHAT? Keep in mind that the LV online system NEVER mentions this at the time of checkout. As a matter of fact, it ASKS if there is a separate SHIPPING address and prompts you to enter it. So why LV says they cannot ship to a different address is beyond me! My credit card bill is still under my old address (my mother-in-law's house) and since we moved to a home I wanted it shipped to current address (plus no one would be home to answer the door to sign for the bag at my MIL's house). I have NEVER had this problem ordering online, ever.

I am dumbfounded and stunned at the way the LV customer service associate handled my situation. She was completely unapologetic, condescending and basically said too bad, go to the store. No further explanation, nothing. She acted as if I did something wrong by putting in a different shipping address. This is not uncommon, and if it were not allowed, then LV shouldn't have that option built into its online shopping system. Well if that's the case then why offer online shopping? RIDICULOUS! Never again! You are not worth my hard earned money, LV. For the high prices you charge, you should step your customer service level up as well. Horrible service. Not worth it.

They offered to repair it, but the details of my trip didn't allow me to wait. Plus, I'd be without my bag whilst traveling, which was a non-starter. So, I returned to California, took it to the LV store here, and was told they would not replace it. Sure, they would repair it, but it would cost $113. So, I assumed it was a "store discretion" repair v. replace policy, so I brought it to another store in CA the following weekend, assuming perhaps better customer service. I left the bag with them. Imagine my surprise the following day when they Fed-Ex'd my bag up to me in its own special box, with an additional FedEx letter sent separately, containing the admonition never to set foot in their stores again to try to buy anything, or they would refer me to their legal department (see attached).

This fell right on the heels of purchasing a wallet from them that tore down the middle several weeks after I bought it. They would not replace it even though it was nearly brand new and had obviously not been well loved. They said they would have to order the part from France. Well, NINE MONTHS later, the part came and they repaired the wallet and returned it to me. During this time they couldn't have been more unaccommodating or unapologetic when I periodically called for updates. Read for yourself and buyer, beware!

The sales associate at this store examined the bag and made excuses that there was a minor scratch on the clasp and refused to let me exchange or return. I said this was the bag on display, the last one of this color from the purchased store and that is how it was sold it to me... They made me feel like it was my fault. She said she would ask the Manager... He was absolutely rude and non-accommodating. He made NO effort at all... Just gave me a blank stare and said "I'm sorry". Yes I am sorry too for buying so many bags from your store! Never again! Their 14 days return policy is total fraud! I am super disappointed in LV's customer service and vow never to purchase anything from them again and will make sure that my family/friends will hear of this!

As I reached across the counter to touch the bag to give her an indication that I wanted to inspect it further, she pulled the bag closer to her and when I touched the bag she pulled it even tighter. I didn't want to engage in a tug of war with the bag so I just asked if she had a box for it & she went to the back to wrap it. Another associate stated the manager wasn't there so there was no sense in pressing the issue as it wasn't going to get resolved at that time. I didn't want to purchase the bag but my wife was graduating from college and she really likes the bag and with my schedule I didn't have time to go to another location which was an hour or so away.

I walked out of the store with the bag and regret wondering if I caused this reaction. I wasn't dressed in a shirt and tie but thought I was still okay. I had just gotten off work and was wearing a long sleeved polo (Ralph Lauren) shirt, Ralph Lauren khakis, and Kenneth Cole shoes so I wasn't dressed like I was up to no good but I felt like the implication was there. It angered me because I figured if I were a thief that planned on snatching the bag from her & running, there were a few things that would not fit that scenario. 1) There was a security guard at the door. 2) I had on shoes which aren't really good for running. 3) I asked for a bag that costs $1420 including tax as opposed to a bag that costs $4000+.

I've emailed a customer complaint and received a reply stating it will be addressed but I do not feel confident that it will be and I do not feel satisfied. Today is the day I am planning on giving my wife her gift but I am really considering not doing so & returning the bag and purchasing her the Gucci she wants as well. I have a bad feeling about how that may go now that I have read other posts about trouble returning brand new purchases that haven't been used that mysteriously have scratches, stains, etc. that they will not accept. We will see how this turns out.

As my wife shopped I visited the gentlemen's rest room. Upon turning the handle to leave the room I got injured by a malfunction of the device. A splinter from the door handle wedged under my fingernail and another at the corner of my finger tip. After ten painful and bloody minutes it appeared that it was not two small splinters but something that entered under the fingernail and twisted in a fish hook like curve that barely made it to protrude out the other side. A store associate was able to scrounge up a pair of tweezers, though the tips were bent. Grasping the shard under the nail with the only parts of the tweezers that met well enough to make contact I was able to twist and turn the nearly half inch long piece of metal shrapnel out of my finger tip.

I was quite disappointed and surprised by the lack of preparedness of the staff onsite to handle an adverse incident such as this, the poor maintenance of the men's room facilities that presented a danger to customers, and the lack of corporate responsibility to public safety. There was no first aid kit on the premises, no procedure or an Incident Report Form, and no offer of medical assistance. Further, since I have yet to hear anything from Louis Vuitton corporate, I am going to presume nothing was reported to upper management; if it was reported, there has been absolutely no follow-through. This incident ruined our short stay in San Francisco, as I experienced discomfort and pain for the next several days. Additionally, I have had to receive additional medical treatment to avoid infection.

At this point, I am ready to submit bills to you for my airfare and hotel, since my stay was so negatively affected, and I was unable to enjoy my time in San Francisco. As well, I suggest that you make an additional make good offer. The inconvenience and absolute indifference is appalling.

I said I'm very gentle with my wallet and yes I do keep it in back pocket most of the time but was never told not to keep it in my rear pocket! In fact I explained that I have Gucci wallet and a Tods wallet which I've had for years that I use with none of those issues. A 600.00 wallet that you have to hold or always wear in a jacket is insanity to me! Buyer Beware! They will never return or refund you for their over priced shoddy material!

Several weeks later I get a package from them. It is supposedly my bag that they have sent back to me, rejected by inspection; however it is NOT MY BAG because it is packaged rolled up in an inferior box. NOT the box I sent it back in. Also, none of the paperwork was included. There was only a letter stating it was damaged. When I called to ask what the problem was I spoke to Erica again. She refused to give me her last name. She said there were oil stains and scratches on the handle, yet she refused to email to me the photos she was look at.

When I got home I did in fact see a stain on handle and 3 deep scratches that could NOT have possibly been made by me in the 2 minutes the bag was out of the box. The scratches are evenly spaced, narrow and deep. They are a little jagged like maybe a pin was pulled down the leather but was probably a tool of some type because of the spacing. As of now I am waiting the 48 hours it takes for their customer service to call me back.

All those times, they didn't even inform me what they were doing. When I bought that bag, I didn't even look it closer enough and they packed it for me and I just brought to home like that. I was thinking at that time, if there was any damage to that bag when they packed for me in Las Vegas, I would never know and I would not get the credit back if there were any damage to the bag. Fortunately for me, the bag is in resalable condition and there was no damage. So, I just want to warn anyone who are thinking to buy LV bags, carefully inspect the bag before they packed it for you as you never know. LV customer service sucks!!! I will never ever buy this kind of bag again.

A. Even if I liked the necklace and it looked this way after 11 days, is there a warranty? The SA pointed out no warranty of any kind on jewelry. B. My husband didn't notice anything because he doesn't know what to look for. So this remains a mystery and I'm out 600$ for a piece of jewelry that looks like crap. Louis Vuitton doesn't have defective merchandise is what I have been told.

I tried to contact credit card company and have been told that it is not a disputable situation because I have the merchandise and they have a policy that states they will not return imperfect unsellable merchandise. Any help or info is appreciated.

Fast forward to November 2013, I came into the store to use my store credit and was told that I would have to pay taxes on the new items as well as to find out that all the bags have now had a price increase of 3-7%. I did not agree with this and asked for the manager who was out of the store for the next 4 hours. The manager Diane phoned me in the afternoon of Wednesday, Nov. 26, and spoke to me in a very condescending and patronizing manner. She pretended to not know why she was even calling me. She spoke over me almost on every sentence and when I asked her if she was the manager (3 times) she continued to speak over me. When I asked to speak to a district manager, she gave me the 1-866-Vuitton and spelled out V U I T T O N for me. I very clearly explained to her that I can spell very well and that patronizing customers that spend THOUSANDS of dollars on bags is not at all necessary.

After this occurrence, I chose not to deal with her anymore and went into the Rodeo Drive store at which the lovely store manager tried to help out with the situation. Diane told a much different story to the Rodeo Drive store manager than what had actually transpired in our telephone conversation 2 days prior. I thought that the problem was somewhat solved and decided to give it a 2nd chance and went back to the Saks location. Upon my arrival, I was given a bottle of champagne as a peace offering and thought that we came to a mutual agreement of an exchange. A purse that was supposedly rare to find and only $4750 in October was now available at the Rodeo store with a mere price increase to $5350.

My IXIA bag is now valued at $4050 but only the black color is available. Instead of me purchasing a bag that I was not in love with (black color), I was told that I would be able to get the credit of $4050 against the $5350 Capucines Bag in the salmon color. Diane asked me if I would be happy with that and I stated yes. She took my credit card information and said she needed a few days to do the transfer.

When I saw my credit card statement, I was charged a different amount than what was promised. I did not agree with this and told her I wanted to still speak with upper management. She told me there is nothing more that they can do for me and that I need to take my damaged purse back. When my original IXIA purse was given back to me, it now had dents in the straps from being stored in the backroom. It was damaged by the store from their careless storing of this piece.

I have now been in touch with the customer relations department and still no resolve with my bag. The story has again been altered from the truth on my return price adjustment. Louis Vuitton Clearly does not stand behind their product, the word of their employees, and has staff that speak down to people that spend thousands per handbag.

I was shocked to learn the repair would be $210!!!!!! They claim it was "normal wear and tear". I had no choice but to get it repaired because the piping was coming out of the bag making it unable to use. I have emailed and called Louis Vuitton customer service and they refuse to help standing behind their claim that it is "normal". I am left heartbroken to realize I paid for a brand name, not a quality leather bag. Their customer service is terrible and they clearly are not producing bags with quality leather.

I've have had wallets in high school that I paid $30 that have lasted longer. I paid around $500 and it's not repairable? Gucci, Ferragamo, and Chanel all stand behind their products. I now have to throw it out one day and it kills me to do so. Don't buy any canvas from their store because when in cracks, it's done for and they could care less. I'm not the first to complain or the last. This is all true, and I truly love their stuff but not for these reasons I'm done and will take my business elsewhere.

Yesterday, I got a call from LV NYC letting me know they got the bag and they would not accept it as a return because it was not in resalable condition! I asked what had been done to the bag to make it not salable and he told me there was a tiny spot on the underside on one of the handles. REALLY?? This bag was in the box from LV and not removed until it was returned to their store. I asked the SA to send me a photo of the spot in question and he declined to do so. So I called my bank and opened a dispute. Stay tuned....

That same day I had also shopped at Gucci and Cartier and I shared my experience with both of these Sales Associates of how LV had just handled my situation. Both Gucci and Cartier apologized for LV and said that they would welcome my business for handbag purchases and would fully - 100% back their brand/product. In other words, if the same situation happened with one of their products after only owning it for 4 months, they would have either repaired or replaced it FREE of charge. Since then, the piping on the one corner of my bag completely tore and there is nothing that LV will do without charging me an arm and a leg to replace the piping. So to that I say "I am DONE with Louis Vuitton." They can keep their smug and unprofessional attitudes far away from me, because I will not walk back into their store anymore to be subjected to their abusive / degrading attitudes. Gucci, Cartier, Hermes, Prada... Here I come!!!! Goodbye LV.

Their product is way overpriced to begin with but I was excited to have a piece for my birthday. Now, it is an eyesore after this experience. So disappointing. And maybe the worst experience was how rude the sales people were to me. I commented that Neiman's would take it back without blinking an eye. She said, "So would Nordstroms." Are these salespeople too good for those stores? Wow... what a poorly run operation. Don't buy Louis Vuitton.

I'm sorry but I must have misunderstood the definition of repair. The sales clerk suggested that I take it to a leather shop and have them re-stitch it but reminded me it would void the warranty. Excuse me, what warranty? They did not attempt to repair! I decided to purchase new bag, $1780 + another $470 wallet, trying to keep the peace with my brother who is throwing a fit because LV is NOT standing behind their product!!! He really likes the wallet and expects it to be fixed or replaced. I have purchased many LV products and explain this to the sales clerk along with my disappointment and the fact that it is costing me additional monies because they won't take care of the problem, wallet cracking from loose stitch.

I was compelled to make it right and felt obligated to replace if it could not be repaired because it was a gift! After spending $2250 in store, she offers to waive the $15 shipping charge for my troubles and not being able to repair wallet. Are you kidding me? I laughed! I am looking for a comparable luxurious handbag for future purchases. Any ideas? I have been a loyal, LV Lover for years! They are not only pricing themselves out of the market, they do NOT stand behind their products!!! Shame on them, their tactics and poor customer service.

Well, just because they are trained not to raise their voices does not mean they are always acting professional. Volume and acting professional are two different things. After going back and forth with the manager and the sales lady (who was not budging from her scraped version of the reason the leather was cracked), I had enough and made the decision to pay for the repair. I am convinced you cannot win with the snobbish attitude that these people emit. When and if you decide to purchase an LV bag, give it the once over. A very, very unhappy lady! I decided after going back and forth with the manager and the saleslady.

To me, it's just the principle at this point. I had that $2K bag for less than 3 months and it already has to be repaired. I have always idolized LV as a very high quality company but my opinion has COMPLETELY changed. I have bags that were a fraction of what I paid for the LV bag and they are still in amazing shape - even after YEARS of use. And what's worse is, most of my other bags come with a lifetime warranty. Not a one-year "limited" warranty that just sucks. And the companies are always so gracious and willing to help.

On top of all of this, I also sent an email to customer service voicing my concerns, etc., only to be ignored. It's an awesome way to treat someone who just spent $2K on one of your products that is CLEARLY deficient. This just makes me sick. I will never spend another dime there and encourage others to stay away as well. You will end disappointed and frustrated like me and the many others whose reviews I have read. Very sad, LV! Shame on you!

Choice of staff: why do you hire staff that are unfriendly, rude even, condescending, or unqualified to sell high ticket luxury items? You wouldn't have someone sell Ferraris if they weren't good salespeople or knew much about the item right? Well, I have encountered salespeople who have made me feel like their items are oh, so precious and I am unworthy of touching them as if I am a small child playing with glass ornaments to the many times I walk into LV and I receive little or no attention, sometimes not even a hello (when they are not busy) because they assume I won't buy, and which is why I buy online! I asked a salesperson to tell me about a purse and they asked me, "Whatta you wanna know about it?" What the heck?! If I'm going to buy a $2K purse from you, you can't give me a small sales pitch? So I asked her a specific question, "What is the interior made of," and she replies, "It's just microfiber."

You couldn't just say "microfiber"? The canvas is not even leather, it's cloth (with a glazing to protect it)! I know that already, but you really don't have to present it like the garbage it is for the money you pay. At least, if I am paying for low quality materials for the price, you could at least compensate with better customer service. I just said, "Thank you," and left. I came in another time, another salesperson. I bought a bag recently and considered getting in another pattern. I wore one bag on each shoulder and asked her opinion to decide if I should buy or not, which one looked better. She looked at me dumbly and told me they looked the same. One was all white leather with letters imprinted; the other had contrasting colors and a checker print. Lame, I won't be needing your opinion anymore. I called in one day to ask how much a gold chain to use as a purse strap would be. I already knew it would be at least $200 for any strap but wanted to get a real answer. She said she couldn't tell me right then but she took my name and number to call me back.

I already thought, "Gosh, I know how LV is, they probably won't, I'll bet on it." Guess when they called? Never! It was a waste of my time; you can bet I never bought that strap. If you can't call me back when I was going to buy a piece of brass from you for $200, then forget you. It's brass, not gold, not silver. I brought in an item I got as a gift once, concerned that it may be fake. My hubby bought it from a friend, and the salesperson took great pleasure out of my situation, totally un-empathetic, saying over and over how we should have bought it from them and we wouldn't have to confront that issue and of course you knew that they do not offer the service to authenticate items. It was a great ha-ha moment for the guy since I never buy anything from him. You make like $13 at an LV. What gives you the right to look down on me? Get over yourself, fix your attitude. I will never buy anything directly from you.

Cheap Quality: Canvas is cloth with an overcoat: paying for the logo and appearance, yes I know. They usually trim their products with vachetta leather which is untreated leather & is supposed to be a signature of their products but it wrinkles, scuffs, and stains extremely easily & makes returns quite impossible for many people sadly. You know what I think? It takes less money to not treat leather. Ha ha! Makes sense, right, but instead, they say voila! It's LV. Sure, a lot of people love vachetta including myself. To a mild degree I can appreciate it, but most hate the burden that comes with it - no lotion on hands, avoid rain, never brush it up against anything, be delicate with it, etc. Oh, oh, plus, when the time comes and you're tired of your purse looking so beat up, you pay them around $200 to redo the leather on your bag. Ka-ching, no wonder they make tons of billions!

Wallets made of canvas: They fall apart. Canvas starts to conform to an ugly shape. The sealant that covers the edges of the canvas comes undone and it will look unsightly (the canvas that adheres to it has jagged, worn-looking edges even on parts not covered with sealant). It's real nasty like you want to rip it off yourself or superglue it or something, which is probably your only option because they will tell you it's wear & tear. What the heck? I've only had it for a few months! Nope, it's just the nature of LV. They will say you've enjoyed it and used it & you will wonder why you spent hundreds of dollars on a wallet that didn't last, is becoming deformed... when you could have just bought one for $20 & it would have lasted you much longer?

If you had known, you probably wouldn't have bought it, but they already got your money, what can you do? Well, you insist it's a defect. They send it in for repair. This might be done more than once. And in my experience, they sent it back 100% the same with a cute little letter that says the item was looked at carefully and proper repairs were made. BS, they could have just stored it in the back and stuck a letter in for all I know, ha ha, since nothing was done to it - a waste of my time. "Repairs", you know... just a way for you to get off their back... or shut up. I superglued it. Handbag had ballpoint pen marks; I came in to ask advice. They don't offer cleaning services, not even for a fee, which is okay, but they did not try to help. They said, "Sorry, not much that can be done. Leave it like that. Just enjoy it." Umm?

So I just left the store, a waste of my time. $2500 for a bag and you haven't come up with a way to clean it? Well guess what? I have! And I'm not even an expert. No help, like do you not care about your customers' concerns? Are your products exempt from unhappiness or manufacturer flaws? You assume all customers should be content with whatever they received Louis Vuitton?

Boxes: At my store, they only give you one if you ask - customer service, right? I think if I spent $1000+ you should ask me if I want a box. Unwanted opinions: I have tried on many purses and had them comment they didn't like it very much or are not a fan. Why would you ever make comments like that? And then once I answered, "I like it," the lady says, "Really?!" like in disbelief. You really shouldn't be selling. On top of that, she was the manager. 14 days to return/exchange: It's a short amount of time if you ask me, but people still do it. Many fail. They don't want to take back returns. Slight signs of wear & they will refuse, even if it's a slight bend in the leather... or unnoticeable things. You may argue that it was only tried on barely once. Funny thing is they do sell very used looking display purses though. They have no problem with that!

Rude: They will fight with you till the end and they will win. I witnessed two arguments at LV before where the customer earnestly was upset about the quality of the product and had legitimate claims and LV blamed it on the buyer and reaffirmed that they have no guarantees basically saying, "You get the crap you paid for, sorry! The high price tag has nothing to do with what you spent it on. That's your fault you spent money on it. We can do nothing for you." This man was very calm and seemed very proper. He was there with his family. He was very displeased, stating that the bag was expensive, vs. the quality, pointing on spots of defects on the bag. The sales rep repeated the same things over and over, redundantly, unhelpfully, and annoyedly. The man had argued graciously, now holding the bag in his hand shaking it in his fist and speaking reasonably loudly pleading his case.

I left in order to save further embarrassment of the man, but I feel him. LV is a nightmare. BS. They have tons of problems with their products all the time. Some are mass "defects" too, and they release new ones, corrected of the defects to make the bags more functional, less problematic to buyers, etc. Some problems are like... straps won't stay on shoulder, rings are defective, etc. Oh yeah, and vachetta leather starts to turn gray around areas that surround the brass. I have known people to break pieces of vachetta straps and ornaments that are thin. I have none of these quality issues with Coach, and Coach only costs me a couple hundred, ha ha! Plus I hear if a bag is defective, they'll let you pick out a new bag on the spot. That's awesome! LV should do the same since lots of their bags are cloth, untreated leather, and "just microfiber", lol. I hate to like LV as much as I do. I just want them to change. For now, I will continue to carry their products but talk mad crap about them.

Firstly, I looked at it once, then it's unsellable? I think not! Their staff has clearly been trained in not accepting returns. The other thing is that I am a customer spending money in your store, and not a small amount of money at that - you are a person working in the store - you should be helpful and not condescending. Get rid of the attitude and have better customer service. I'm only spending my store credit and then I am done - I had a similar situation at Gucci 7 years ago. I've never been back and will not go back. It's Prada all the way for me now

Seriously? They expect their products to last only two years with regular use? That is a scam! I've had cheaper handbags (people tend to work their way up to LV) that have not only lasted longer with no complaints, but with much better customer service than these fraudsters. Like another consumer on here, I'm going to cheerfully give it away to a charity store where, hopefully, someone will use it to death or help the black market copy their goods so that they become a joke in everyone else's eyes as well as mine. I refuse to wear the shoulder bag now because I'd be advertising for a company who doesn't care about their customers. It's a piece of rubbish and I feel duped.

After all, I've always considered Louis Vuitton to reign among the elite in quality products and customer satisfaction. Now I'm submitting a defective product for repair against my ideal wishes. The customer service department informed me that the repair process would take approximately four weeks (January 14th). I patiently waited those four weeks and received no correspondence from your store during that time frame. When this time frame elapsed, I initiated contact with your customer service department. The associate with whom I spoke to was very apologetic about my situation and assured me that they would call me as soon as possible with a result. This was four days ago.

I find this process entirely unacceptable. Not only have I gone without a functioning bag for over a month now (because I was forced to submit it to your company for repair), but I have an international trip scheduled next week and do not have my item. I have been most definitely been inconvenienced and qualify myself as a very dissatisfied customer. To redeem my satisfaction, if you wish to sustain me as a customer, I merely request that I receive my original request - to receive store credit. I do not want a refund or the repaired bag; wherever that may currently be residing. This is a fair and modest request after receiving such an inconvenience from a company with your reputation. Thank you.

So the next day, I went back to the Valley Fair store and talked with Helen **, service leader leather goods, **, and returned the bag to her in person. However, she didn't give me store credit or reverse the charge on my credit card. The bag remains with Helen **. I also lodged a complaint with Renae ext ** customer service number ** at 1-866-VUITTON and opened a dispute with American Express. I'm seeking your help to help me with this consumer ripoff.

When I called the store and spoke with **, she told me that it was considered normal wear and tear, that my handbag had obviously been "enjoyed" and that the repair bill was $175.00. I basically told her that I was being ripped off and why would I continue to purchase Louis Vuitton products when I could purchase a Dooney & Bourke, Coach or a number of other designer bags for 1/3 the cost and if they ever needed a $175.00 repair, I would still be spending less money. Plus, they are snobs at Louis Vuitton! I am sad today because I will never again purchase a Louis Vuitton purse after being treated the way I was treated. It is a sign of the times when customers are treated like the designers are doing you a favor by letting you purchase their products.

When I was buying, the the salesperson just showed me a handbag from display. I said I wanted to purchase the handbag and the salesperson came from the back and brought the handbag, not even giving me a chance to look at it nor telling me to check the handbag. The salesperson just packed it in the bag. The salesperson didn't tell us if we wanted to check the handbag. How can they sell like this and you can't return? Their policy is two weeks. You can return by 14 days and get a refund or exchange or store credit for one month and in excellent condition and when I went to return or exchange, it was in excellent condition.

They're probably selling from display. There's completely nothing wrong with the handbag because I didn't use it. If they are not going by their policy, they just lie to customers. And when I went to return, the staff were really rude. How can the handbag be in bad condition if I paid 1,340 dollars? It's good quality. How could it be in bad condition in 11 days? I went to the store on 8-9-12 and I asked them to write it down on the paper that the handbag is not in excellent condition, that they cannot exchange or return. He said that it's against store policy and he won't do it and his name was **. He was rude and yelled to me and in the the end, he said to the security guy to kick me out. It was at Louis Vuitton Roseville, address is1151 Galleria Boulevard, Space#1180, Roseville, CA 95678.

Chelsea did not not care and sold her the wrong bag. Only when my mother-in-law got home that she realized it was the wrong bag. Chelsea did not say a "thank you", simply processed the order and turned her back. It was another sales assistant who handed the bag to my mother-in-law. Regardless of the amount of the bag, if it's $1,000 or $12,000, the customer should be treated with the same respect and attention. Chelsea made my mother-in-law feel as if she was in a fast food restaurant where customer service is not so important. For the price of the bag she is paying, the least she should receive was appropriate attention. She is seriously thinking about returning her bag because of the horrible service she received from this horrible and unprofessional sales person by the name of Chelsea ** and associate #**. Hope you guys will do something about this situation and attempt to improve customer service and satisfaction.

Upon entering the store, I was approached by a sales rep and after I mentioned I was told to ask for the leather goods expert, the rep quickly responded by saying there was nothing they could do and it was normal wear n tear. Keep in mind that neither this rep nor the expert had examined my purse at this point. I proceeded to ask her to have the gentleman I was told to speak with to come to the front of the store so that I could speak directly with him. A few minutes later, a young man came out, took a quick glance at my purse and said there was nothing they could do to repair the vinyl. I ask if he was stating that LV did not stand behind their product. His response was LV does stand behind their product, but not wear and tear. He stated that if I had purchased the purse 30 days ago, then they would consider replacing. It’s ironic that the store rep said that as I had already researched consumer complaints on LV and noticed other consumers were given the same excuse.

I have since written a complaint on LV's website and 4 days later, I finally received a response. The response stated that the Dallas Galleria rep had reported that my purse had been "very well loved and very used". Needless to say, I am very disappointed in LV's lack of customer service and willingness to admit some of their bags support their poor quality and workmanship. I have carried a LV since 1980 and have never had a problem with the quality. Needless to say, they have lost a loyal customer.

LV didn't even have respect enough to even call until after my wife called them over a month later (Jan.21, 2012) to see what was going on. Only then did they call me back a day later, only to tell me that they could not do anything and that the 1st store I took it to could have taken care of me and that I didn't buy it at that store like the other store told me. I was told that I purchased it at the LV store inside of Neiman Marcus and could go back there. I was so upset with LV passing me around I told them I will pick up my hat and I will no long buy LV because they don't care about the the people that spend there hard earned money.They only care about money! How do you say wearing a sweater cap 4 times normal wear and tear on a $275.00 cap?

I will get my lawyer involved, this is not right! I have done nothing wrong, I am a good customer I always been a good customer and now I am not. I need to get down to the problem and what is going on. I will not tolerate this nonsense.

I just received a call saying that the cost of the repair was $1,100. So, they would not be repairing my handbag for free and they would not offer a new one. I was told I was carrying too much weight, patently untrue. I asked what the limits are and was told it was 100lbs. I am not carrying that amount of weight around. I'm not even carrying around 5lbs. It's laughable. I was then told that it could be wear and tear. To pay over $1000 for a purse and to be told that wear and tear is responsible for destroying it less than a year and a half later is unacceptable. It wasn't even used on a daily basis. Was told there was nothing they could do.

I responded to the sales associate and explained that I was never told to inspect the purse prior to paying for it. Even if I was given the opportunity to check the purse, I could not tell if the line on the handle is a natural color of the leather or a physical damage. Only a professional can tell. I thought I was dealing with a professional organization, I did not know that Louis Vuitton trick their clients and sell them defective merchandise. I tried to ask Bank of America to stop my payment for the merchandise through my AmEx . They refuse to do so because they were told that we damaged the purse and it cannot be returned or exchanged. I paid $3113.28 and stuck with a damaged product, which is only based on their analysis, and a gift that my wife does not like. When I asked Bank of America's agent to talk to them and tell them that maybe they can add a button or zipper, they told the agent that the first time you hold the purse, it will get such damaged. So, the purse could have been damaged whey it was handled and put in the bag for me. I am frustrated and do not know what to do. Do you have any suggestions?

Thank you

The gold rings that are attached to the bag began producing black moldy stains on my bag, this started three weeks after having purchased this item. I advised Antoine ** about this problem and he gave me several options first was for me to ship it to the Dallas Galleria to have the leather cleaned and the gold rings replaced, then once after receiving my bag and if I was still not satisfied that for me to return my bag for a full refund.

So I ship out my bag for the second time and notify them that the stains are still there and some new mold rust and mildew is being reproduced on my bag which I have proof of because I took pictures before shipping it out. Once they received it, Kelly the store manager says No, that I can not return my bag nor could I receive a full refund.

So then I call Antoine ** and all I would get was his voice mail. I could never get in contact with him and so I explain my situation to another Customer Service Representative Anthony ** and he tells me that he has seen this happen before with this type of bag the Galleria GM and that they have given the customer a full refund or replaced the bag with a new one and that he was more than positive that I was going to be happy with the outcome. Anthony needs to talk to the store manager (Kelly) in Dallas first.

After speaking with her, she says that the bag is brand new and that it has no mildew rust nor black stains what so ever. So Anthony gives me a call and tells me that he is sorry that there is nothing he can do. So I ask to talk to his supervisor but unfortunately she is out on vacation and that he was going to be out on vacation also that he was going to relay the message to her and forward my email of the pictures to her and that she will get back to me as soon as she gets back.

Please keep in mind the bag was purchased on March 23, 2010 and advised Louis Vuitton about the problem within thirty days after purchasing this item and we are on September 23,2010 now and still disputing this matter.