Louis Vuitton Reviews

Last fall, I went to the store to see a sales associate, the money clip appeared to have a split in the stem. The sales person, looked at it and replied, "It's normal and how much money to you out in the clip?" My response was, "It's never forced opened and a money clip should hold money, correct?" I felt that I was being a bother at the time and wasn't given any recommendation of what I should do, so I left the store! A short while later the money clip split in half. At that point I was annoyed and went back to the store to speak to a manager, her name was Melissa. At that time she looked at the piece and quickly responded, "Sorry there's nothing we can do, it's a clip and this could happen."

Sorry that wasn't a good enough answer for me! At that point I proceeded to say, "Are you not going to offer any solution to my problem?" She said, "Sorry there's nothing I can do". The manager saw that I was upset with her response and proceeded to take a photo and said she would send it to quality control. Two months went by and I heard nothing. I thought I would call to voice my option about the service and quality of the product I received. To make a long story short -- I had to call three times to finally speak to a customer service manager. This took approximately 3 weeks. Everytime I called, I was always promised a callback and never did.

Finally I spoke to a manager by the name of Mike from the U.S, I explained the full detail of my experience with Louis Vuitton and their sales associates and products. At this point I wasn't so interested in the money clip -- I was more aggravated with how I was treated and the POOR customer service I received. When speaking to Mike I was put on hold for 25 minutes until he came back to say, "Sorry there's nothing we can do!" For me, it was the end of the road. Through my conversation with Mike, I expressed my disappointment, frustration and time I spend trying to get a solution to a problem I had with their product. I suggested that it would of been ideal to provide even a slight discount toward my next purchase, just to keep me satisfied as a client of Louis Vuitton. His answer to me was, "Sorry sir, Louis Vuitton doesn't discount their products, we stand behind the quality and service of the brand."

Well in my opinion -- you need to do a check because the last experience with this company was horrible! I'm guessing they make enough money in sales they do not care about quality and client services. It is very disappointing to know in today's world where brick and mortar stores are closing due to online sales. You would think a large and profitable company would be more attentive to their customers and their needs. It was more disappointing to receive the poor customer service from Loius Vuitton personal. The experience left me bitter towards the company and their personnel. Hopefully this will maybe make a difference in how they approach their future customers, they definitely needs help with their client experience -- maybe a course or two!!!

She said because I had the removable tag hot stamped even though the employee got it on the handles and purse, I couldn't return it. I was not happy with her answer so I called and wrote to LV and I was told it's up to the manager and there's nothing they can do. I went back to the store to show the manager how it was possible the hot stamp was on the handle and the purse. She told me it didn't matter anymore how or what was on the purse, she couldn't exchange it and for absolutely no charge to me, she would send the bag in to change out the handles (which would take a month or more). I explained to her 3 more times, it's not my problem and she came out with the same answer, "for no charge I will replace your handles!!!" I left the purse with her and I contacted American Express to remove the charge.

Nine days later I entered the same exact store and requested to exchange the purse to an employee I found on the floor. Her immediate action was to take the purse and get the purse examined for damages I assumed. Unfortunately, the lady came back with a fierce attitude and told me that the purse had damage because it had been worn and wasn't in pristine condition. I thought to myself for a second and said, "I just purchased a bag for $2700 US dollars and it's already tearing apart?" I instantly requested to speak to the manager and was told that there was nothing he can do for me. Headquarters also backs up their store managers instantly, regardless of the situation or circumstances. Thankfully I purchased my bag on my credit card and indicated to my credit card services that I was just scammed. Don't be the next scammed victim! Gucci and Goyard have very nice things.

I asked them if I should order a replacement as the color I wanted was "discontinued" (what I was told by a rep there in January of 2017, so I purchased a different colour and then found it available for purchase in April 2017???). I don't want to not be able to get this coin purse. The rep said it's up to me. So I place a second order. Order confirmed and delivered the following week. When I inspected it, I noticed the lighter colour stitching bled over to the canvas side so I called them (3) to let them know the issue with this product. They advised me that the product is discontinued and I will only be able to return it for a refund, they are not able to do an exchange for me. I was frustrated, so I wanted to think about it.

The next week, 14 days after the original lost order file was opened, I did not hear from them, so I called the customer service (4) to follow up on the lost package. The rep advised that it takes up to 14 business days - it would have been nice to be informed about that when the rep opened the file for me. Then I asked about the stock and confirm that this product is discontinued. The rep advised that I am still able to do an exchange. She said they have stock in the system. Very frustrated at this point that I am given different information from different reps. She created an exchange order for me and sent me the label to return the product. I didn't trust anyone from that office by now so that night as I was browsing, I checked and the colour shows "sold out." I'm glad that I checked before sending the one I have back for an exchange.

I wait till the 14 business day mark and called customer service (5) again since they did not get in contact with me. I spoke to a rep who advised me that the 14 business days there should be a result, but it can take another 2 - 3 days for someone to take action. I do not know why they don't tell people the right information. They claim that UPS has not sent them any paperwork, but on the UPS tracking, the last update was "claim issued." Not pleased I called UPS to see if I can get some info. They advised that they sent Louis Vuitton all the paperwork two days prior to my call and the claim is closed. I called Louis Vuitton (6) again and advised them what I've learned.

I spoke to Cleveland this time and he wanted to brush me off initially and I told him that UPS has closed the file and resent all the paperwork they need to send them to close the claim. He put me on hold to verify with the department that handles claims and came back advising me that she spoke to the claims department and that they will issue the refund that day (May 18th). I asked if I will get a email notification. He said no. I asked if someone will call me. He said he will request for the claims department to call me once the refund is issued (by end of day). End of day, no call from them. May 19th morning, I called them (7) to follow up. Vanessa advised that it's the end of the 14 business day today and that someone will be in contact with me in the next few days with the result of the claim. I told her the story about the previous day's conversation/activity on this order and she said there are no notes and no refund showing for this order.

No results to the claim! I was furious at this time and asked to speak to Cleveland. She asked me for his extension. I have no idea what his extension is. I told her that she should look in the directory for his extension. She advised that there are over 100 reps working at the office. This does not makes sense! No one is accountable! She put me on hold and tried to locate Cleveland. She came back and said she will send a note to Cleveland to call me and hung up on me. That is completely unacceptable customer service. I am very certain that Cleveland will not call me back and I will have to call them again this afternoon about this. It has been nearly three weeks since this package is lost and they are giving me the runaround instead of doing what's right - giving me the refund! I will contact my credit card company today if they are not able to resolve the issue for me. Completely incompetent customer service reps!

Well, Katrina got extremely rude to me and it sounded like she was reading off a script and kept repeating herself and wouldn't let me get a word in. Then when I asked to speak with a manager or someone above her she told me I could put a request in and someone would get back to me within 72 hrs. When I called her out on being rude to me and not letting me speak, she said, "well you're being rude to me and cutting me off too" Seriously??? This was my second experience with Louis Vuitton's HORRIBLE customer service, and unfortunately, I'm out! I should have learned my lesson 2 years ago when a salesperson at one of the stores was rude to me! I bought a wallet on vacation in Hawaii and had my initials embossed on it. When we got back from our trip, I took the wallet out and put my things in it and realized when I snapped it that it wasn't closing correctly. I brought it up to the closest store and showed them the wallet.

At first he told me I couldn't return it because my initials were on it. I kept telling him its defective. Finally, he conferred with someone else who agreed it was defective and agreed to exchange it. Then he tried to tell me I owed more money because the taxes were less in Hawaii than in CA and I had to pay the difference! What?? I need to pay because you sold me a defective wallet? Haven't I already given up enough of my time to deal with this! I refused to pay the difference on principal and finally he told me he figured it out so I wouldn't have to! (Did I mention I WAS NOT GOING TO!!) So frustrating to be treated like I had done something wrong. Never any apology for the inconvenience. Sorry Louis Vuitton, 2 strikes and your out! And please do something about your rude staff!!

I went to the LV store in The Gardens Mall in Palm Beach Gardens, FL, and was immediately greeted by friendly Julia. While she went to get me some water, I was greeted by two other associates. When Julia returned, she was nothing but kind and friendly, and when she tried to sell me some additional items and I declined, she remained friendly and professional. The store was not exceptionally busy, but at no time did I observe anyone being rude or unprofessional in any way. Maybe those people were just rude, or they don't have a manager that demands quality customer service, but I had no issues with either my product or my store.

On 2/25 at noon, I called Santa Monica 3rd St Promenade Store, and spoke to someone who was very unprofessional, put me on hold right away before asking me what I needed which resulted her in putting me on hold 3 more times after that, a total conversation of 30 minutes. I specifically called to make sure someone was there today to do the hot stamping. She then proceeded to tell me I would have to leave my bag in the store for about 3 days, yet again I'm being told something different. Then she put me on hold again to check on the hot stamp specialist and was told the person would be there Friday 2/25 until 7 PM. I was asked what time I would come and I responded between 6:30-7:00 PM. I had to leave work early, arrived at Louis Vuitton at 6:15 PM this evening, all this to be told the hot stamp person was only there in the morning that day and they had nobody who could do it.

This is absolutely ridiculous customer service. Now I think back about my experience when I first walked in, where this guy barely greeted us, showed us the 3 bags I requested to see and walked away and never came back to check up on us. The reps who work at that location (with the exception of Erika) make it very uncomfortable to go to this specific store. Do yourself a favor and go to another store. Or better yet, purchase your bag in Europe where it is much cheaper (at least right now). I ended up returning the bag on my third attempt at getting the hot stamping done, as it was my third time in the store and you could not assist me for the third time in 10 days.

I asked him how they would be able to resolve my issue. He indicated that I would need the purchaser's information or receipt in order to replace the bag. I told him that I don't know where the purchased was purchased since it was given to me as a gift several months ago. He indicated without that information they would be unable to assist me and suggested that I could pay to have the handles replaced. I then explained to him about my girlfriend who had the same issue several months ago (with two bags one Louis Vuitton and one Bottega) and that both stores had exchanged the bags without that information and asked why had the policy changed with my same issue. I have another Louis Vuitton bag at home and a wallet, and the reason myself, as well as other Louis Vuitton customers, spend money on this brand is supposed to be because of its "excellent" quality.

Now when I have an issue I'm being asked to pay to repair damage to the bag that had nothing to do with or the natural wear and tear of the bag. The gentleman then walked to back because he didn't even know the name of the handbag (which is disappointing because as an employee he should be familiar with all of the merchandise). When he returned he changed his statement further stating that even with the purchase information they would only be able to replace the handles; although he had initially stated that they would replace the bag. Furthermore, when I provided him the name of the bag, he had the nerve to tell me that I was wrong, when I know exactly what bag I had because I had been wanting this particular bag for a while before my girlfriend gave it to me.

After leaving the store I contacted the customer service to file a complaint about the inconsistency in store policy and to complain about the employee's lack of knowledge of the merchandise and they were also; unfortunately, extremely unhelpful and even more difficult. The customer service representative that took my complaint asked me again for the original purchaser's name which I obviously didn't have since it was given to me as a gift and since I had no way of knowing where she got the bag from and I thought that it would be rude to ask, I told her that I could provide her my girlfriend's name but I don't know where she purchased the bag and asked again why I was being asked all of this information when my girlfriend did not have to go through this interrogation.

She further stated that after speaking with the store manager the same option that the associate had given me and further indicated that once they received "the purchaser's information" the bag would have to be sent to have a quality check performed (God knows how long that would take) or that I could simply get the handles replaced since it was in excellent condition. I again asked her why I was being asked all of these questions, and why was I being treated differently than my friend had been with the exact same issue. I am also disgusted at the employees suggestion that the bag had been exposed to humidity, when I know that was not the case since I had rarely worn the bag and had taken extra care to make sure that it remained in excellent condition.

I am extremely disappointed at the quality of customer service I received from both the store, the customer service line, and the store manager; the inconsistencies in store policy from person to person, and the refusal of the store to appropriately resolve my issue with the bag's degradation. The bag is supposed to be an investment. I did my part by taking proper care of the bag and am appalled at the lack of care that the Louis Vuitton staff had when I came to them with my issue. I will NEVER be purchasing another Louis Vuitton bag and will definitely tell all of my friends and family about this disappointing experience and highly recommend that they spend their money on other designer labels.

Whether it's expensive or not is for the customer to decided. There should be a in warranty service and a out of warranty service for bags especially on new bag that are still being sold. not only am I disgusted with the service I don't think I will be referring any friends and family to this company. I will miss your products but it's not worth the disappointment or heartache.

Hated the way I was treated then asked for refund. They won't refund straight away!!! I've paid 14 days ago, no bag, out of money. Complained about that and she still kept talking over me and when I pointed this out she then decided when I was able to speak. Because of her poor attitude I will not be buying from LV again. Poor quality bags and poor customer service. They do nothing to make the situation better. They are so snotty!!! First and last experience with LV.

I sent them back to be checked but they said there is no fault. They are so rude to you over the phone, their customer service advisors are not trained to speak to customers. They are such horrible people who will never help you with your query unless purchasing from them. I have been a customer of Louis Vuitton as well as my family But I will never purchase from them again.

I have been put Off wearing my boots which cost me £265. They look as though they are new. I really dislike this company they did. It assist me at all. How can they say there isn't a fault yet am in pain every time I wear them. I have spoken to a member of staff at citizens advice bureau and I will now take this further. Until I win my case. I will not let this go now especially after the rude staff have made me feel so low.

Please someone do something about this unfair and overrated brand that treats customers like trash. We pay for the product and they should stand by their product period... Or maybe they sold me a defected or used one I don't know. My sales her name is Marissa **, went upstairs and came back and handle it big yellow shooing bag to me. Any retail store would be responsible for their product. We are talking high price things, is there justice! The worst experience that I ever lived for something that I never will be able to afford it anymore.

I don't recommend their product after reading this site, except I read too late. If you are planning to buy one of their product be informed. They are very kind when they are selling their product. After 30 days they are the worst after sale policies in the industry. They leave you with a really bad product in your hands and immensely disappointed! I'm still waiting for the store director to contact me...

I end up calling LV customer service advisor (Tiffany) but they could not help because they are only allowed to repair functional parts. I asked if there is any other alternatives but she said could either keep it as is or throw it away. Nothing they can do for any nonfunctional part of sunglasses. I am going to end up throwing away now over $600 sunglasses because of less than $10 parts.

I don't tend to baby my bags and they look great after years of use. But please do not expect an expensive bag to be indestructible. If you let your dogs chew them or your 3-year kid play with a scissor close to your handbag, guess what??? They will be destroyed. I saw many pictures of handbags that look like the were left in a car for hours and then people complain about the look of their bags. I can only say I love Louis Vuitton.

On another occasion, I purchased an Alma BB in Damier Ebene as well as the Josephine Wallet. I was not happy with the items when I got home and decided I would go exchange them when I had the chance. I went to the LV store at the Westchester Mall in White Plains, NY after 10 days to exchange those items for something else. The SA that helped me inspected all items in front of me and had no issue whatsoever helping me with the exchange! I exchanged them for an Eva Clutch and a compact zippy wallet and was also given a refund for the rest of the money since these last items purchased were less expensive than the other two originally purchased.

In addition, I am not a smoker and I am never near smokers or fire of any kind. The store sent it to California to be repaired as the inside of the bag was also coming apart. They did fix that, but could not, or would not repair the hole or replace the bag. Their customer service could care less about satisfying their clients who spend a fortune of money for a thin canvas bag. Granted, I bought the bag, so that was my mistake. However when you pay $1,260 plus tax for a bag, one would certainly expect more responsible action on the part of the Louis Vuitton employees to back up a damaged produce. Knowing the lack of quality, endurance, and lack of customer support, in retrospect, I should have bought a copy for one-half the price. I feel duped, and taken advantage of and would very much like others to know "Buyer Beware".

I exchanged four speedy 25 bags, in all, because there were defects in the leather. I worked in a leather goods repair and sales shop in college and so I examined everything very carefully. But after inspecting the bags in the store only to find issues upon returning home, I'm fairly certain I was getting something else entirely pulled from inventory in the back and boxed up. The ordeal of repeatedly going to/from the boutique, which wasn't exactly close to my home, continued for nearly two weeks until the manager stated that their products were not up to MY standards. Ha! Now that's priceless.

I would caution any customer not to let the bag you wish to purchase out of your sight while shopping their boutique. I would also caution any customer who honestly did not use a bag and is rejected for return to just dispute it straight out with your credit card and file a Better Business Bureau complaint (it's important to do both). I would add, to those who say they would be happy to join a class action lawsuit that no "lawyer" is going to file a class action suit without plaintiffs.

That means that someone here reading this will have to consult an attorney — and if you can afford these bags you should be able to afford legal representation, regardless. Depending on where you live, you may also have the option to take matters to small claims court or to file a complaint with your state consumer affairs bureau. In other words, don't merely post a complaint online. Sour grapes are not going to change anything because people don't visit sites like this until AFTER they have been jilted by a bad experience.

There's a lot of mystic surrounding the Louis Vuitton brand. Louis Vuitton is no doubt an icon but, unfortunately, they've become indifferent to the demands of 21st Century customers and are still making their goods by hand like it's 1869. While "handmade" is generally a good thing, it's NOT going to guarantee that you will always get a product that is of superior quality. Louis Vuitton is nonetheless a mass produced luxury brand and therefore not all of their items will be perfectly stitched, resist all stains or cracks in the leather, nor can you expect the price tag to correspond to 30+ years of actual use. "Handmade" means that no two exactly alike and there will be outright flaws on a certain percentage of their products.

This is the human element of making all things "handmade". Having said that, Louis Vuitton could, at minimum, respond more proactively to common customer complaints (assuming they've heard of a concept called "Best Practices"!). Could they treat their light-colored canvas bags with something to repel dye transfer from magazine covers, denim or the like? You bet. But that would require 21st Century chemistry! Could they line their handbag pockets with a material that can stand up to heat and humidity without disintegrating into a mess so disgusting even a two-year-old won't touch it? Absolutely! (Louis Vuitton, there ARE other types of materials you could use to line those pesky pockets. Your massive market in Japan, alone, deserves as much — do they not make you enough money to at least *consider* it?)

Louis Vuitton canvas wallets are also known to fail in some very predictable ways. If you own one, take a closer look. If you don't own a Louis Vuitton wallet, go on eBay and look at the wallets sold by Japanese sellers (which are almost always authentic). Note, that they're not double stitched along the areas where the wallet will flex. Because they can't be bothered to use a few more inches of thread, Louis Vuitton wallets will eventually develop loose stitching and the edges will typically separate. (If you think this is "normal" for a wallet, you haven't been to Walmart lately to appreciate that any $15 Chinese no-name wallet will outlast a Louis Vuitton wallet. Yes, you read that right: outlast.)

One look at the way Louis Vuitton products "hold up", as evidenced in the secondhand goods market, will inform even the most casual Louis Vuitton patron that their legendary quality is, in fact, fraught with design flaws. A home economics student could point out that it just *might* help to double stitch the wallets in the areas where they flex. But bear in mind: Louis Vuitton makes money, also, by convincing customers that only their authorized repair centers should ever touch their merchandise. And so, by all appearances, they have to build into their product lines a repeated series of flaws so as to ensure their repair facilities to actually have something TO repair.

I will not go so far as to say "Don't buy LV". What I am saying is that customers who have burned in the way many described here have should no longer buy *new* LV. There are thousands of Louis Vuitton products on the secondhand market in just about any condition one wishes to find (or pay for). In this way, consumers can enjoy the look of LV without resorting to A) lining Louis Vuitton's "sticky pockets" at boutique cash-wraps, or B) resorting to replicas.

Consumers should at appreciate, at minimum, that you don't buy a Louis Vuitton because it's "better than". It's simply not. The company is using materials and methods largely unchanged for 100 years. If their methods and/or materials are not in the 21st Century, neither will their production consistency. If Louis Vuitton can't be bothered to fix longstanding product problems like their faulty canvas wallets or delicate pocket linings, than neither should we, as consumers, be "bothered" to buy new Louis Vuitton merchandise (insofar as it suffers the same flaws as the old merchandise).

Years ago, my first-ever Louis Vuitton buying purchase ended in sadness when I had to return not one but several identical bags, only to end up empty handed in the end. After joining the enthusiast website TPF, watching sales on an online website for a couple of years and doing a lot of homework on how to tell the genuine article from a fake, I took the plunge and bought a new speedy 25, unused, on the secondhand market. Unlike my boutique purchases, that speedy was everything I had hoped — as flawless as I had once expected ALL Louis Vuitton merchandise ought to be. If nothing more, my experience proves that you don't have to put up with snooty service, over-priced product pricing (relative to quality) and a questionable return policy to enjoy Louis Vuitton for the flawed, iconic brand that it is.

I entered the Louis Vuitton store in The Westchester Mall in White Plains New York. I came from the manicurist and I was dressed in yoga pants and a t-shirt and flip-flops. I was carrying the bag in the box in which it was shipped, and the tote bag was inside a cloth bag although it had not arrived in such. I told them I wanted to exchange the bag for the medium size tote and as I was looking at other bags, I was called over and asked if the bag had been used prior to its return. I was horrified. I said "no, in fact we had just received it a week before from the online store and my daughter had just been given it two days ago and it had not left her room."

I was told it had pen marks in it and appeared to have been used. I said "are you accusing me of lying by telling you I have not used it" and the very insolent group manager Sade said "no I am just saying it has been used." Not understanding what other explanation could be given, I stated "well in fact I know it has not been used and I have never had a return turned down by any of the large stores with which you compete, and I am stunned by your lack of customer service." When I asked for her card so that I could complain she wrote the name Sade on a card. When I asked for her last name she said "I only have to give you that name." I was blown away by the total lack of respect.

I gave her my business cards and said "this is what business cards look like -- they have first and last names on them." I then sat outside the store to get it resolved with the online store and the online customer service first put me on hold and then disconnected the call. When I called back she said to send it in and they would look at it. When I stated that the return contract, which I had in front of me, said I could return it to the store or online, she said that it would have to be reviewed by the online people.

I was just astounded. Oh and to make it even more special, while I was sitting there, they sent over plain clothes officers to sit near me to make sure I would not go back in the store. I had not even raised my voice in the dispute. It is a stunning lack of customer service and in this day and age, I find it incredible that anyone can behave like this.

She was extremely rude, I was quite embarrassed as other customer looked on. Once purchasing my items I left the store. Eventually I returned to the store to complain on the treatment that we encountered and the male salesperson apologized for the females blatant rudeness and disrespect. This salesperson should not be in this profession if she finds it difficult to treat all of your customer with the service that is a staple mark of LV. I asked for a card with the manager's name. Once returning from an out of state business trip I followed up with the manager Esti ** and explained my disgust, humiliation and embarrassment with my shopping experience. Days later after reviewing the tape she agreed that we were treated in a not so accommodating way and she said "I apologize." She also stated when returning back to the stop on my next visit she would make sure I would be respected, really?

I escalated this matter to the corporate office to file a formal complaint and spoke to (Once again a so called newbie, just like Ms. **). I have many colleagues that shop at your store. I have taken this very personal and a mere sorry will not suffice. If your manager had not insulted me and was a little more gracious maybe a proper apology would have been the end of this. All of the customer that patronize your store regardless to race, creed or color should be treated with the utmost respect, if not I need to spread the word not to shop in the Beverly Center LV. In speaking to your corporate office CS rep. I believe her name was Stephanie asked me "Well what do you want". Another insult.

Well, over the course of Sat./Sun, I decided I wanted to exchange the Eva DE, I purchased two week ago and have NEVER used, for an Eva DA. My husband took the Eva DE with him today when he went to pick up my wallet. He walked in, told the SA "he needed to return/exchange a purse and pick up a purchased item." SA needed to "discuss" this simple transaction with the manager! The manager came out and was nothing but rude and obnoxious! When she "realized" it was an exchange NOT a return, her demeanor changed! It's sad that the women SA treat the customers like an inconvenience, but the men SA are so polite and pleasant. I will NEVER deal with anyone at that store except Juan or I will order online and just RETURN at that store!

May 30, I went to the flagship store on Bloor Street,Toronto. At first, SA said "It's normal it's caused by the handle pressing down..." she showed me another bag, but I can barely see bending on that bag. Then the SA asked me if I used the bag, I said I used it once. I wore my bag with handle on my elbow most of the time. She refused to exchange. The other SA there said "You must have used it more than once ". She pointed white dust on the fabric inside the bag and said "It's dirty!"

There is no obvious sign of use on my bag, they inspected my bag, that's all they can find. If I wanted to lie I would have said I never used it. (Later after the bag was exchanged, there are white dust/fibre on the interior fabric of the new bag.) Why are the SA in a flagship store not helpful nor professional than SA in other stores? I had the bag exchanged immediately after taking it to a store in another mall. The SA there said to me if there is any issue with the bag in the future, I can take it back to the store.

I hired a lawyer and she reach out to legal with letters and letters and nothing. She was a friend so I didn't want to keep bothering her about it. I got another lawyer, she wrote legal, and never anything. Now on to small claims court. Because the store said the first manager said she told me nothing can be done. LOL. She never said that. She never got back and they are big liars. Shame on this company. They are no good at all. If I was SJP I bet they jump all over it. I am a regular joe that is why. This wallet was a big deal to me.

The reviews on Consumer Affairs do not give me hope. LV City Center will fix my bag for free or replace it at no cost to me. So right now I am rating LV a 1 star but if by mid week after I go into LV City Center DC store to see Juanita ** my sales person if a resolution happens that satisfies me. I will edit and resubmit my ratings as 5 stars. Pics attached of LV Neverfull falling apart.

I went into the Louis Vuitton store in Santa Monica and explained the situation to the sales person, Amy **, who understood my frustration. I even demonstrated the problem on their display bag. I even offered to return the bag and purchase a more expensive bag. She checked with her manager and then informed me that they could not accept the bag, even in exchange for a more expensive one, because it had been used twice. I find it shocking that a company such as LV would not stand behind their product better than this. Our other luggage, such as Tumi, performs at a much higher level. In my thirty years of buying high-end products and traveling around the world, this is perhaps the most pathetic example of a luxury brand.

I drove 45 minutes to go to Toronto and I was told by the store manager that I put 2 credit cards per pocket and it is my fault. I told her that pocket only has one credit card, she told me that they can only fixed and no exchanges allowed as I am after a new wallet. I advised her, I do not want to change as this is going to happen again, they told me to leave it to be sent to LA for an assessment and it will 4 weeks to see as to why this happened. I requested to speak with someone higher, she gave me LV call center, which I called and they have redirected me back to the same store. This is been nothing but a horrible, frustrating experience and bad customer service. I have owned many top designer wallets and bags, which have never given me any problems after I purchased and used it. LV promises to send behind their quality and please do not believe that as it is not true at all.

Moving forward, I and my friends will NOT be buying any LV products moving forward. I went today to drop off the wallet for them to fix. The manager was on the phone for 20 minutes, after when she finally decided to speak with me. I told her how bad her customer service was and her response to me was "You have been nothing but an angry client from the first day you walked into the store." WOW, I am sucked to hear that from a store manager. I did not believe all these reviews online, at the beginning and now that I am going through it myself, I have no doubt that all these people have gone through the frustration that I have.

I then asked to speak to the manager of the store, so I can try to settle this dispute. The manager came out and stated that the purse could not be returned because of the dot. So while they were in the back trying to review the purse, I was standing near the counter and noticed a purse they had on the shelf, funny as it seems, a purse on the shelf had a spot on it, and I pointed it out to them and had even taken photos of it. I asked would they sell this item, the manager said she had to pull it off the shelf, but I know if I had not pointed that out to them, they would have sold that purse to a customer. I just simply wanted to return the purse to get a large size.

I went into another store, a customer was wearing the size purse I was trying to purchase, because I felt the one I had purchased was a little too small, she and I had a conversation and before I knew, she stated to me that she had a smaller purse, wore it for 3 months and returned it to the New Orleans store. I could not believe this, I only had the purse for 9 days, tried to return it and had problems. I want to think now that maybe it's the racism cards they are playing, why some people have problems and others do not. So sad for a company of this "caliber" to treat customers with little due respect, but so sorry for their future, things may not turn out great in their favor this time.

Issue two: customer service. We called back to inform them of their mistake. My father was told he should have checked prior to leaving the store and that it was our mistake for not double checking the employee's work. In addition the frame we intended to buy is now sold out. (Aka "sorry we cannot help you too bad you".) The individual that my father and I have both talked to have been the least helpful humans I have ever encountered. They will not exchange nor find a pair and have them shipped as it's customary for this caliber of company. I have better customer service at the Dollar Store. Unfortunately once this issue is resolved I have no intention returning to LV.

I went to the store today (just after 5 days) along with my wife to return the product as I wanted to purchase a bigger bag (which was much more expensive than the one I had bought 5 days ago). However, we did not like the styles they had at the LV store inside Bloomingdale's (South Coast Plaza), as compared to the styles the retail LV store carries inside the same mall. Please note - the retail LV store inside the mall has a wider range of products as compared to the one inside Bloomingdale's.

To my surprise, the LV location inside Bloomingdale's refused to accept the return. They came up with lame excuses for not accepting the bag (citing reasons that the bag had hairline scratches as the sticker/tape was removed). Just to remind you, I was the one that told the sales associate not to remove the tape/sticker from the small metal piece, but she still removed it. Just that you are aware, I was not the only person who experienced this today. There was an Asian lady in the store who bought a bag 3 days ago and wanted to return it and buy it online (as the one she bought at the store was the last piece and she didn't know she could order it online). They didn't accept her return as well.

What was more surprising & shocking was that the manager at this particular location was not only rude & lacked customer service ethics, but also threatened to call security if I would not leave the store. This is because I told the manager that I am the second customer whose return is not being accepted, and it is not fair to the customers (as the store is lying to the customers before selling them something). Just for your information - I went to the LV store inside the same mall after leaving LV Bloomingdale's store and exchanged the bag for another bag. In other words, the bag I wanted to return was definitely in a perfect saleable condition and that is why the LV store accepted it.

I am writing this review just to make everyone aware of this one particular LV location because I understand that several customers like me buy LV products to gift it to someone and this particular LV location does not have any return policy at all (even though the receipt says they do). In other words, the return policy for the LV Bloomingdale's South Coast Plaza location should be - ALL SALES ARE FINAL AND THERE IS NO RETURN OR EXCHANGE. Please remember this next time you are at this particular location trying to spend your hard earned money in buying something for someone.

I ask to speak to a manager. I waited for a while on the phone. I tell the manager again I am willing to buy a more expensive bag without a button closure, and again they say "sorry" there is nothing they can do. I asked for the corporate # he said that they will not be able to do anything for me. I was told that the repair is guaranteed for 1 year. If it breaks again, I was told that it's "just" $60 to repair. I said so after 1 year I have to pay $60 and another $60 the year after that.

I guess that is the last bag I will buy from LV. Why pay $1500 for a bag that doesn't last, have the management frustrate you and feel like you can't use that $1500 bag because you are afraid it's going to break again and have to go through the frustrating management and process again and pay more to fix it?! How does a company like this get away with this?! I wish that I had taken it back right away after it broke, because if the charge is still on my credit card, I can refuse payment on it. I just don't understand where the salespeople get off on making customers so angry. They must be trained to say their standard line, "I'm sorry but..."

The manager came over and was about to say the same thing. I requested her to call the store I purchased it from cause clearly they sold me a bag with a little black ink spot in the inside. She later return and said no one answered. At this time everyone is staring at me as if I was a criminal. I was humiliated. I was not only looked over when I entered the store but I also was mistreated for purchasing a damaged bag. The manager decided to exchange the bag but I shouldn't have been treated that way to begin with. I feel all customers should be treated equally with respect no matter what race you are. Every time I walked in that store I felt ignored and not wanted. That was the reason for me going to another mall. Hopefully, this will help the next person. Examine your product before you leave the store.

I go to the LV store and ask them to look at it and didn't like the way I was treated at all. Whoever I spoke to, took a picture and said she would send it to their Quality team for review but that was all that she could do. And even after they review it, she didn't sound like they would do anything about it. I paid 1750.00 for that bag and a year and a half later, it starts falling apart?? And no one cares?? Don't tell me it was my fault because there is absolutely nothing I could have done and why would I even want to. Anyway, this happened on Sunday and it is now Thursday and I still haven't heard back from them... and I don't think they would do anything anyway. After reading about others experiences there, I see that I am not the only one. I think the Gap has better customer service and their stuff is nowhere near as expensive.

I think that their Louis Vuitton Customer Service is terrible. I just think that people should be forewarned before they do business with Louis Vuitton. For your information, I have written this up much nicer than the way that they acted, and the body language that they had. If all of Louis Vuitton is like this, I hate to carry the 3 bags that I already have of theirs. I hate to advertise for them. They are not a nice outfit, and their customer service is nil.

Given I have the part and I now know they won't guarantee their work anyway, I told them I will have a leather repair place do the repair for me with the part I already own. I was sure to tell them I would be sharing my experience and would never be purchasing anything else from them again. I will definitely warn all of my friends to avoid their products since you pay a lot of money for a product that does not hold up and that they do not stand behind. What a joke.

First it was what I clean it with, which God forbid was a damp cloth! Then it was what it was stained with which was fresh coffee that I spilled on my desk, then it was how long I left the coffee on which was 10 seconds. When all that seems moronic, she just flat out said that is the finish they aim for the weathered look on a plain black men's wallet...

Shameless but the good side is I spent in the year prior over $20000 for various gifts and personal items. Well I just saved a bundle from this point on as all LV means is just a label with no quality and zero service behind it... Sales lady did not try to get a manager, did not try to do anything but just want me to go away. I sent an email to LV and they responded in 3 days asking me to document the case which I did when I send them the email in the first place, so that also tells me their so call customer service department online is nothing more than another smokescreen to make you go away.

Why a billion dollar company act like a swap meet scammer? You tell me. As a point of interest that very same day, I took a pair of Armani jeans back cause the button fell off after 3 washing and the manager greeted me and exchanged it, no receipt no interrogation, no attempt to make excuse, just apologize gracefully and exchanged it. Now that is why I buy high end brand, do you hear me LV? More of us need to tell others and business like this will stop making spotty products with an attitude.

I call the 1-866-VUITTON who basically said I could send it back to see what their team thought, but if the manager at the store thinks I did it, of course the team will feel the same. So I feel so robbed. I feel so upset. You spend all this money for a bag that is no 50$ bag and for what to get screwed. How is this allowed?! I don't understand. After all that, I just realize she never gave me the receipt back. Ugh.

She then put the purse back in the box and we agreed to go together to make the exchange. When we get to the store the associate asks to see the purse and immediately says that they cannot exchange the purse due to scratches under the handle which he admits that it looks as though the purse was possibly one they had on display in their Atlanta store. We asked to see the manager and she eventually comes out and is very rude where she almost insinuates that my wife bought the purse, used it and was now attempting to bring the purse back, which was not the case. They both stated that we would have to take the purse back to the store where we made the purchase but that was 4 hours away and we only had seven days to do so.

The staff at the Nashville store were not accommodating and downright rude. What's equally bad is that their policy is to box your purchase up in the back so my wife was unable to see what was given to her until after she made her purchase. Although I will eventually get my wife another purse (not another Louis Vuitton), it’s frustrating when you spend this much money and no one seems to want to do the right thing.

It took them about 2 months to get it repaired out of their CA location. However, when I got my purse back, I noticed a strip of stain on both sides of my purse right below where the zipper is located. I immediately spoke with an alleged manager, Diana **. I told her that I know the condition of my purse and those stains were not there before the replacement of the zipper. Diana then called Gabby to verify whether the stains were there before the repair. Of course she does not remember. All she did was note what she wrote down on the repair order that the purse had some stains. I then asked for the head manager. Diana told me that they were all at a meeting upstairs. I then told them that I would wait. They didn't want me to speak with their supervisors so they went ahead and pulled another person from the floor named Andy **, who allegedly was another manager.

Long story short, they made me pay $175 for the repair, denied that they did anything wrong since the repair order noted there were stains, and would not let me speak with their supervisors. I then asked for Gabby, Diana, and Andy's business cards and none of them were store managers. Their business cards show that they were either a "Client Advisor" or "Expert Advisor." If you want a good quality purse, don't buy from Louis Vuitton. Their purses are massively produced now and their customer service sucks!!! And, if they damage your purse, they will not admit liability. All I wanted was an apology, to have my purse polished to remove the stain, or to waive the repair cost. They would not do any of that. I felt like I just paid $175 for them to damage my purse.

If you should like to repair the entire interior lining, it will be at a cost of $330. As a matter of principle, if a handbag that's worth more than $1,280 Euro (I did not managed to claim for tax refund as your staff had misinformed me of how I can claim) required repair after less than 2 years. Would you have pay for the repair?

If this is deem as the product wear and tear due to usage which we have own and used from 22 Feb 2013 till 30 Aug 2015, this potentially shows that LV is using inferior materials to increase the already high margin by compromising the quality of your brand. I cannot help to think that I am being sold a recycle bag or short of saying it could be a counterfeit which had been returned by your more privileged customer. ALL LOUIS VUITTON PRODUCTS ARE HANDMADE AND request the highest level of craftsmanship not only for production but also for repairs.

By am - I have decided this bag is too big, but I carefully look open the bag to confirm my decision and repack it. I take it back to LV and ask if I can exchange - the sales lady (same one who told me the day before it is returnable) glares at me like I asked for her kidney. I explained I didn't want a refund - just exchange for the smaller bag. She disappears to the back room(!) - my package in her hand. I wait and wait and finally two women appear with my bag slung over one's arm and explained my bag was damaged. They show me a wet spot on the otherwise pristine handle and explained there was a 'mark' on the handle, so they took the liberty of using a leather cleaner to no avail. Of course - All I could see was a wet mark the size of a dime. I was told I couldn't return or exchange it due to the damage.

I was so careful with the bag. It was very pricey and I peeked at it while not wearing any makeup and being sure not to mark it in any way. Having other LV vachetta leather - I know too well how early it gets marked. When their leather cleaner dried the next day, there was a tiny scuff on the handle - like a fingernail mark.

I asked to see the manager - she was abrupt and unwilling to intercede. I was furious that they wouldn't honor the exchange and that they had "cleaned" the leather without my permission. And again - all way done away from my presence. To this day - the bag remains untouched and unused - still in the original dust cover. I am so furious at the shady dealings there - I have sworn off buying that brand again. I learned a valuable lesson - I will always insist on visually inspecting purchases and watch as it is packaged up. Or I will inspect the item once again before removing it from the store.

When I got to the store to return with my 3 small children and carrying this humongous box, the sales rep told me "sorry you can only receive store credit at this store, not a refund." She then stated in order to receive a full refund you must return to Louis Vuitton or the independent store, which is an hour away from me! I explained that prior to coming here I specifically called and asked for return information, and that the cust serv rep advised me it was ok. She of course apologized and was nice enough to give me a large shopping bag to carry it back to my car. I then called customer service back and told them what happened, they apologized and said the rep should have NEVER advised me to return the boots there, and the gentleman I spoke with emailed me a return address label, and told me he would have UPS pick up the boots.

Ok now fast forward to 2 weeks later my credit card statement came and shows the boots that were charged on the bill with no refund. So THIS IS WHEN IT GET BANANAS!! I call cust. serv and a rep Val tells me to wait a min, she gets back on the phone and says "yes they are back in our warehouse, we apologize and will refund your credit card", and advised me I won't see the refund for 3-4 business days. Later the same day they tell me they are going to refund me, I receive a package from Louis Vuitton. I opened the box to find my boots, with my original invoice, and nothing else. What is going on, right? When I called cust serv AGAIN, they tell me that they sent them back because they were not in the original condition they were sent to me! What kind of bull crap is that?

I was flabbergasted, there was no note indicated that they were sent back due to whatever malarkey they came up with. At this point I ask to speak to a supervisor, which they tell me they are not available and would contact me back if I wish within 48 hrs. So obviously I said yes, and Jill the supervisor resolution manager called me back on Saturday 7 pm, while I was attending a family wedding, but picked up bc this was bothering me for days now. So Jill proceeds to identify herself with her fancy title, and explains to me that she spoke with her reps and this IS THE FINAL DECISION, based on the images they took.

She didn't even want to hear anything from me!! I tried to ask her if I see pics, they said they obviously mixed mine up, but she said they are not permitted to do so. I told Jill there is definitely without a doubt an error made. I told her the boots were never worn, they don't fit, I tried on at home on carpet! They didn't want to know anything. I was absolutely speechless and thought I was being punk'd!!!

In the past 4 years I have bought 3 bags totaling around $2960.00. I was told that my Neverfull GM bag could not be fixed because it will cause more damage to fix. Now one of my adjusting straps broke as well. To know that a bag of that price and with the name Louis Vuitton cannot be repaired and what I am also understanding is that nothing can be done to replace and repair a bag that I worked very hard to purchase with hard earned money. On top of it all you want to charge me an additional $200.00 to attempt to fix. You should stand by your product 100% and accommodate your existing customers and your potentially future buys from a customer. Regretfully it has not happened. WHY????

I don't know if I would be so positive in my recommendations to my family and friends to purchase any Louis Vuitton products. Regretfully I am not satisfied with the service and your warranty or guarantee of your products. My desire is that you assist me with this dilemma. I want to be a satisfied customer. I guess you only tend to cater to the rich & famous. I'm just a working class US citizen. That is all. Thank you in advance for your consideration to this matter.

This was really embarrassing but people at the table were telling me not to worry since this happened to an authentic Louis Vuitton, they would definitely stand behind their product. The bride told me in the past that she'd had a Coach purse damaged, and Coach had replaced it, and without hassle and at no cost to her. I also was reminded of a story my husband told me about a turntable he'd had that was defective and the company simply replaced it, and at no charge. In fact they didn't want it back, and they asked him not to sell it to anyone because they didn't want their reputation tarnished.

I guess LV doesn't know about this kind of customer appreciation, because when I got home from the wedding, I brought the purse in to the Oak Brook, Illinois Mall location where I've been buying my purses since the store first opened. The "manager" a young man Vohlem (sorry that's probably not the spelling, but that's how it sounded) was incredibly rude and dismissive to me. He acted as if I was bothering him with a problem he could care less about. He didn't want to work with me on a price, and when I told him I'd never shop there again, since he didn't care to appease a long time customer, he said "Well if you wanna take it personally and take it out on the store..." Really? How classy Louis Vuitton!

Granted this is an old purse, from the 90's, but what happened to the purse was not normal wear and tear as he tried to tell me. This was what happened because the purse was exposed to excessive heat, however, no one else's purse melted that day, so, I am calling this a defect on this particular model of purse. When I got home I researched online "why did my LV purse melt in the heat" and tons of posts, blogs and forums came up from women complaining about this happening to this particular purse and LV refusing to deal with it.

They told me there is no lifetime warranty, but excuse me, for a purse costing in excess of $1,000.00 it should NOT melt in the California sunshine, no matter how old it is. This so-called manager didn't want to hear anything from me about how LV is aware of this particular problem of this model purse and as I said, was dismissive and rude. I think after all the years of shopping LV, I am done with them because of this attitude.

They have loved me all this time while I've spent thousands of dollars in their store, but the one time I tried to get a problem rectified, it was a whole new ballgame. He wanted to charge me half of what a new purse would cost, and while I "can" afford that, it was a matter of principle, and the fact that LV not admitting that this has been happening to many people, that made me not want to put out an extra dime in that store, or any other LV purse for that matter. Very, very disappointing to be treated this way from a representative of such an iconic brand such as Louis Vuitton!

I did not hear anything until I called in the beginning of August to find out what is going on with it and they told me that it is on its way back from California. I called again in a week and they said it was not back yet but they could not fix it as they don't have the parts for it. I called your number 1-866-884-8866, and left a message and no one called me back. It was extremely hard to get someone to talk to me. I called the boutique again and they told me that the Manager is not available. They said that there is nothing they can do and the bag has arrived and for me to come and pick it up. Please keep in mind that the bag is in perfect condition inside and outside. I told them “I just want the bag fixed or even exchanged.” I was told that the collection was discontinued due to quality issues.

I called your 1-866 number again and I talked to a young lady and she said that she will call the boutique and tell them to send the bag to the quality control center so they can decide if it was in fact a quality issue. I told her that if it was due to wear and tear then the whole bag should have fallen apart but this is only in two corners and everything else is fine and I have no issues with it. She assured me that she will call me back the next day, and she did not. I called the store on Saturday August 8th to talk to the Manager and they told me she is off the weekend and she will call me on Monday. Allen called me on Monday to say that she was not in and she will call me Tuesday and she did not. In the afternoon of 8/11 I called the 1-866 number again and they looked me up again and said due to the CONDITION of the bag it can't be repaired.

I am shocked they keep on saying condition. The bag is in perfect condition and almost brand new. He said that Allen will call me back. Allen called me in the evening and informed me that he has talked to upper management and they are not able to repair or exchange the bag and I should take it to a repair shop. I just want to know why? Why LV who has an image for quality and service is unable to fix my bag and if they are not able to fix it how can I trust a shoe shop to fix the bag for me? The boutique keeps on saying "take it to a third party repair shop" and they recommend one. I spoke to Albert in client services on 8/12 to get the corporate address to send this letter and he asked me why and said he will try to help me and will call me back. Today is 8/17 and again no one has returned my call. I keep on getting mixed messages.

Albert told me that LV never recommends a third party to fix their bags and that is exactly what the boutique instructed me to do so, to go to a third party to have it fixed. I am really amazed that no one is willing to take the time from upper management to call me and follow up on this matter. This bag is not a couple of hundred dollars and it has sentimental value. I love the bag and want to be able to wear it. I can't just throw it away a $1000 bag knowing that the collection was discontinued due to quality issues. I am very disappointed of how the whole thing is being handled. I never heard from a manager. I never heard anything during the time the bag was with LV for more than a month.

I really would like the bag to either be fixed or to have another one. If another one is not available I would like to be able to get another bag in that same price range. I don't think I am asking for too much. As I said I own many bags and have not had any issues to this day with any of them. Please see what you can do to help me as I am very frustrated and have told them that I will not pick up the bag due to the way I was treated. I appreciate your help and look forward to hearing from someone who cares to address my issue and resolve it.

I re-wrapped and returned it. I didn't see the original salesperson but was promptly greeted by another which turned out to be a manager. She took a quick look at the wallet, apologized, and turned to get a replacement but they were out of stock. As it was a limited edition, I with some hesitance said, "I could live with it." "No way," she said and quickly checked the database, picked up the phone, inquired about the condition and made arrangements to have it delivered. I chose to have it delivered at the store just in case. Received a call about 3 days later & scurried over where it was carefully inspected by all, including another manager who also apologized and assured me that if for any reason I wasn't happy with it I could return it within 30 days.

Great Service! As for product, when I took the wallet out of the storage box & dust bag a few months later, I noticed a tiny area of the metal had maybe corroded or tarnished but it hasn't grown in size (hopefully won't continue) and the rest of the bag is as beautiful today as when I first bought it. Granted I haven't used it very much and pray I don't experience the disappointments of other reviewers. I always heard LV was very well made and stood the test of time; I hope to be fortunate to have & enjoy both for a VERY, VERY LONG TIME. :-)

A young guy waited on me. He took my bag and went in the back for a long period of time, either examining the bag or looking for somebody to talk about the bag. He came back out and said "Oh we decided that this bag is non-returnable. It's been used" and I said "how is it been used" and he goes "there is hair" and it sure enough there was. One of my hair is in it but through looking at it somehow one of my little hairs. My hair is long so it got in there and I pulled it out and I said "this here, did this one here is how you're going to say that the bag has been used?" "Yes the bag's been used" you said "and also there's a spot on it. We would have never ever sold you this purse with the spot on it." And I said well and in my record in my defense I bought the purse, quickly ** package shipped quickly she took it in the back. I never really got to examine the purse very thoroughly which was my biggest mistake.

My advice to everybody out there is to never ever buy a bag from Louis Vuitton without examining it thoroughly. If they have a right to examine spots on leather ask them to bring it out so that you can visually see it because this is what they do to you. Be aware that you're on a camera so make sure you do everything. Examine that bag. They will also say that it's been exposed to alter a switch is natural light they won't exchange it for that to inspect it carefully they know.

They always blame you. There is no customer service and Louis Vuitton even though the products are expensive and they use it a lot of you if you read the complaints the hair trick is everywhere. They always say there's hair in the bag. They always say that there's a spot underneath the ultraviolet light. Do not let the bag out of your sight. This is when they take it in the back and they damage it themselves. When my bag came back to me out in front with this young man it had two or three more marks on it that I swear weren't there before and plus they market and I took the purse home. Because I wanted to exchange it had been like worked on it or scrape done because he admitted that to me later on in the conversation.

He started talking about the eraser trick and I said "did you take an eraser to it?" Goes "oh no I didn't, but you can" and I really do believe that he went back there and took an eraser to it also and the manager told me never left this store with this spot on it. He almost was abrupt, unkind and rude. They were all rude. They were happy when I bought it but they were rude in the end. At the time the manager told me "take this back home, a cotton cloth, water it down thoroughly, water the handle and the key fob down with wet water, in a month you won't even notice the spot" to take the back home cuz there was no way they were going to exchange it.

Anybody who's going to buy anything from Louis Vuitton because customer service - they have really bad complaint everywhere on Yelp, on consumers affairs, everywhere you look they have bad complaints, Louis Vuitton. But I think that something is very very wrong in their company for them to treat customers like this. Treat you the same delight Trick Trick and not taking anything back and they won't exchange it and they will never give your money back. If you think that they have a return policy you're dreaming. That's my complaint. I don't know that I'll ever buy anything again from Louis Vuitton and I am I love Louis Vuitton but I did not like the way I was treated!

Until yesterday, the Saturday, exact 7 days from the day I purchased, I brought it back to the store. The manager, I cannot believe that the manager said NO to me, she said it has a "PIZZA SMELL". Unbelievable, I used it one time and I do not pizza!!! I told her just let someone out the store, as a customer smell it. And if it has any smell as a customer say, I will agree. But she, the manager brought the bag to door and tell me "sorry, I am the manager in here, if I decided cannot return then no one else will accept the return, you have to go", she put the bag outside the store door. This is the first time in my life I got that bad behavior from a store. I just opened mouth surprisingly. My face turned hot.

My bag has no any smell as many other people agreed outside the store. They did not accept the return only the reason that they already got a lot of money compare with the bag they gave to me. It is hard to get the money back as a dog gets a good meat, it is hard to take it back. I gave the bag to a girl. I am writing this review to let everyone out there be aware that before buying products in this Louis Vuitton store has to aware and concern that you CANNOT RETURN. Only return to you is the bad feeling that hard for you to forget in your life as I do. I hope the manager working in the store has good life with her behaviors.

My husband is a frequent, generous and savvy shopper. If the salesperson who sold him the bag told him that it was only exchangeable and not returnable because of the date it was going to be given as a gift there is NO way he would have agreed to that - who risks having a $3300 bag you don't love? Based on the response in the store to our request for a credit card refund Louis Vuitton must deal with a lot of buyers who have been scammed by the "hidden" return policy (which is NOT written on the receipt, anywhere) because they slip into a multilayered script.

Defcon 1: Talk to the salesperson. Defcon 2: They call the manager over (who makes you wait unnecessarily - if we'd had a question about a bag to purchase she would have run over to us. Defcon 3: That manager can't help us but she is "so happy!" to have the DAY manager call - and she will call you tomorrow! Defcon 4: That manager is not actually IN tomorrow, sorry! Louis Vuitton is BS and staffed by a bunch of probably-nice people who are stuck working for a place whose motto is never take a return and treat the customers like **.

Yesterday I was in your store and felt horrible because they all had bad faces when I walked in. Truly no customer service and people skills in that store. I feel like manager think they choose and pick who can they greet and help and who they welcome. I really felt that your managers think they own your store. I really feel that these called managers in this Dadeland store inside Saks store should be monitor very closely and that client service should be reviewing your cameras and checking out their faces and what they are doing when a customer decides to exchange or rerun an item in that store.

As a customer that is returning an unwanted item within less than 24 hrs of purchase, I can tell you they made me feel horrible. Salesperson all are very nice and ready to help but managers seem like if they should not be bother with any returns in that store. A smile, a hello, and a great expression is the key. Not a mad face or a bother face or an unhappy person working at your LUXURY LV STORE. I really feel that you need to monitor this store and all your managers very closely. With this said I want to say that your customer service at this store really sucks. I have to take my time to alert you of your employees via your customer service and website. I hope you take this complaint to better your service in this store.

I have spent over 20K on goods in the LV stores over the years on my wife, the usual 3K bag, and expensive jewelry. A 2K necklace for my wife's birthday in Vegas, on the promise they would exchange in any store if she does not like it. Only to take it back a few days later to the LV store in the Beverly Centre, LA, only to be told, "No" and "Go away and take it back to Vegas" by a stuck up, rude pig named **. Even though we were going to buy a 4K bag, he just sent us on our way. We got the feeling 2 or 4K was not enough money for his caliber of customer, quite amazing to say the least.

People really need to be careful in the LV shops. And if you buy they won't honour their word, it's worth nothing. There is just no customer care or service, totally stuck up, rude people who look down on others. Well this fool has been bitten twice now but never again. Plenty of other good brands and I will stick with the Sun Glass Hut for my sunglasses. Never a problem with them! Garbage service & goods @ LV!

After 5+ weeks I called the store to check on progress and was now told the bag had come back 2 1/2 weeks prior and was deemed unrepairable.(?) No one at the store had ever called to tell me the bag had been returned and had I not called I guess the bag would have sat there for how long? I decided to go directly to the store to get my bag back and see why it could not be repaired. The problem was they could not remove the handles and then resew in new ones without causing holes. Is this my problem? Well according to LV it is.

I decided to go to the store to get my bag and speak to the manager. She repeated what repairs said about bag not being repairable. What she could offer me was a full credit for my bag which could no longer be replaced at the same cost. The bag in less than 3 years went up 50% as they added a "makeup/small utility bag" as an insert. I said I did not want the insert but was told that's how it now comes. I would have to pay the $ difference in order to get the same bag. I took my bag home and now called corporate. Corporate "researched" by speaking to the store manager. Now LV (corporate and store manager) are stating that there was no quality issue with the bag and the store manager is offering me something that is rarely offered. I was also told that the store managers have the final say in all issues.

For a luxury brand they certainly do not care about customer service or retention. They certainly have no problem calling when new items come in. They are only interested in the sale. Once you're out the door not of importance.

After leaving several messages on cell phone that she never bothered to call back, I went to the store. She said they would fix handles but not piping. 10 weeks later I went to store to see what was going on. An associate said she had left messages and was getting ready to send my bag away. The manager wrote my # incorrectly in January and I corrected it with her then. The product, customer service, attitude is unacceptable. When I was there the first time, a woman came in with the same bag and same complaint.

All I wanted to do was exchange it for something more comfortable. They told me my bag was used, I argued that it was not except the scratch marks she was making with her fingernail. She practically turn the bag inside out looking for wear and tear obviously what they were taught to do. I paid over $1400 for this tote, she said she would not help me, that the bank was not brand-new. I sent it there, was some type Mark in the bag then it was defective and I did not want a bag that was not in perfect condition for the $1400 I spent, showing her my original receipt from February 9, 2015 from the Atlantic City New Jersey store. I spent an extra $42 to take this bag to my continuing education class at Miami real estate in Florida, so I would be timed out on my receipt so I can still exchange it and I was told that my bag had a ghost Mark water, saying that no one else can see.

My dry cleaner use the black light and could not see it, and that they would not exchange or return the bag. They did not offer to repair or remedy the ghost watermark they could see but no one else could. They were obviously taught to not take a bag back at this Miami Louis Vuitton store. When I said I was still unhappy, the manager went in the back room and started yelling an Antisemitic words loud enough so I could hear in Spanish. Since I had friends with me, they told me exactly what she was saying in Spanish. I went to exchange for perhaps a more expensive bag, however after reading on the Internet that this is not uncommon what they have done, and how they have referred to blacks aren't good enough to eat dirt off the floor and other ethnic derogatory comments to employees and customers, I am irate.

I was on a wild goose chase and was told to call all different phone numbers and being hung up on because no one knew where the whereabouts of this wallet. Can't even imagine the hours I spend on the phone chasing to get my wallet back after 3 months as promised. At the end the wallet came back to me looking totally used and abused. I demanded a refund. Customer Service is absolutely disgusting for such a high end brand. No apologies whatsoever but instead being treated like a criminal. Just because it is LV, the sales people working there all speak with phony accents and acts as if they are better than you as a customer. Shame one you LV, you should train your staff with better customer service.

Their customer service seems like they were picked from the strip club. No manners, no respect and worst, they all have an attitude. I talked to three of them, no surprise they all were girls with no experience whatsoever. The first one told me she will call back after speaking to the manager. HELLO!!! There is a hold button, of course she didn't call back. The second one took her 10 min just to find the order and said with a squeaky voice,"Sorry Miss your shipping address needs to be the same as the billing address."

It simply doesn't make sense. From all the years I have been ordering online, this never happened. And the third one was like in the first 2 minutes, "There is nothing I can do for you, soooo do you wannna cancel your order?" I am sorry, what? How much cash do they make to turn down such a sale??? Never ever again!!!!

Yesterday we finally drove the hour to the LV store in the Galleria Edina, MN to inquire if I could somehow PAY them to fix it before it gets too big & becomes a actual hole in purse (its close). Their answer was... buy a new bag! The cracking was from dryness & should of been treated. Treated? With what? We were never told to treat any of our 6 previous purchases. They acted disgusted that we would expect a LV bag to last 4 years!!!! What about a "bag of a lifetime." Granted I use my bag a lot but I also am very conscious that all my LV bags are special & treat them that way. We were so turned off from our experience that the chances I buy another LV is slim to none.

I waited a week, called back, got bounced from person to person w/ promises of "call backs" that never came. My wife finally called & she lost her patience & we were then given a "special extension" & told to ask for Jill. We did so, we had, numerous conversations w/ Jill who continued to ASSURE US A CALL BACK w/in a few hours & THIS NEVER HAPPENED!! WE CONTINUED TO CHASE HER! She was not once true to her word, had zero credibility, & gave us nothing but empty, fake promises. We got passed from Eric, to Brittany, Brianna, & finally Jill.

They were ALL scammers & have forever ruined Louis Vuitton for us. The entire staff did nothing more than frustrate us, waste our time, & show us that Louis Vuitton is not a product we would ever purchase again!!!

Unfortunately, they don't care because there's no consumer protection against this company. From what I read in these post, this is typical of how this company operate and there's no politician that has the guts to go after this company. I am sure there's many instance like this but you never hear from it. The sad thing is you will always have people, especially women (my wife included) continue to look up to this product thinking it's something special and good quality because they been brainwash by advertisement. I hope you think seriously of spending your hard earn money on this crappy product because it's not worth it. WE WILL NEVER AGAIN STEP INTO THIS STORE AND BUY THIS CRAPPY PRODUCTS.

LV has certainly become a mass producing machine and has lost their quality and class. I agree with the gentleman below - we should initiate a class lawsuit to stop them from robbing their clients blind with no repair or refund to their sales. This has to stop. This kind of crap happens in third world countries like where I come from, but it is called theft here. Their repair disclaimer on the website is a lie. They are trained to reject any repair/refund from the get go. Hope all the plebs that work there have a life that resembles their mediocrity.

I asked why they are selling this purse and if there's a problem like this, then why isn't a warning sign in front of the bag in their store?? I feel consumers should be able to make educated decisions when spending that kind of money. Consumers should be able to carefully and successfully wear this bag without worrying that color is going to unexpectedly transfer from other items. I went into Gucci and they sell a bag with the same Verne coating but they do not have this problem. Their bags are a bit less and, are better quality. They explained the difference in what they do to protect their outside coating. Although I have been shopping at Louis Vuitton for years and I have many of their bags, wallets and shoes, we will never purchase from them again because they do not stand behind their product, and they know they have a defective product and they sell it to the public anyway.

I then contacted Customer Service and received the same news. There was nothing they could do. I then contacted Daniel, the Resolution Specialist in San Francisco who also told me that he could see from the I-Phone picture that my wallet was being overstuffed. He actually was rude and told me that I was discriminatory when I complained about the lack of maturity of the associates in the Roseville Galleria Store. And they call him a Resolution Specialist???

I have been in High End Retail for over 15 years and I have never seen such poor Customer Service. In fact I would have to say that Customer Service does not exist at Louis Vuitton. Judging by so many other reviews, I am not alone. I will never again purchase anything from this company and it is obvious that Louis Vuitton could care less.

We argued for a while and we had the Speedy 30 sitting there that we were going to exchange it for so I started carefully inspecting it. I found some blemishes on the handle of the 30, I showed them to the manager, she wouldn't reply. So we filed a complaint with the Better Business Bureau and the Better Business Bureau has not had a response after 20 days. We also tried to file a complaint with our credit card company, but they said there is nothing you can do if a store won't take the purse back. So the Speedy 25 has been boxed up for over 20 days. Now my wife has a Speedy 25 that she doesn't want but I guess she will be getting it out of the box and using it now. All I can say is if LV doesn't have a return policy just state that to the consumer. But I can tell you my wife won't be buying another LV product. I think after seeing all the complaints on this site and several other sites that some lawyer should file a Class Action Lawsuit against LV.

Shortly after I received the confirmation email. Within 5 to 7 days I received the package. At this time the only hiccup is that they sent the package to the wrong address and I had to go pick it up from the depot. No real complaint. Customer service have been excellent so far. Happy with my experience so far. When I picked up the package, I drove about 10 minutes to my destination and too excited to wait, I opened the package in my car. I opened the wallet to find a small tear on the flap of the wallet. I was disappointed and phoned customer service right away. I remember I was hesitant to purchase an item online because I cannot inspect the quality before purchase. I remember asking the questions about quality. Ironically I ended up with a defective item. I immediately contacted customer service and spoke to Teresa. She was very sorry about the defective item and gave me 3 options. Keep the wallet. Return for refund. Exchange. As this wallet is discontinued she is unable to find another one for me. The only option is to purchase a different wallet. Which I did. I made the purchase with her and she sent me the return authorization for the defective wallet.

I sent the item back via FedEx and they received it on October 20th. One week pass, I don't hear from them. Second week pass, nothing. Third week...no email, no phone call. Mid week, third week I phoned them to inquire and they said they will investigate and call me back. No call back. By Nov 13th I've called them about 8 to 10 times. Each time they would promise a call back, but I don't hear from them. Nov 13th FedEx called me advising there is a package from LV Canada for me and they were given the wrong address again. I was shocked and phoned LV customer service again. The FedEx online tracking comments states: refund rejected. I was very confused. I repeated this long story to another customer service rep. They cannot do anything for me because the refund department hasn't replied to their inquiry about my refund. They asked me to pick up the package. I went to pick up the package today and found a letter rejecting the refund because it is not in salable condition.

They sent me a defective wallet and they are sending it back to me, rejecting the refund, because it is not salable?!?! I was furious. How does it happen? They sold it to me!!! I had phoned them 15 minutes after I received the wallet (the first time) to report the wallet is defective. They are now forcing me to purchase a defective wallet for $850.00. I feel so ripped off. I was yelling at this point because I was so upset with their business practices. The customers service rep advised she cannot help me if I continue yelling. She remained professional and feel sorry for my situation. But she cannot do anything because a complaint has been filed and they are waiting for a reply. They said they would be able to phone me back in 72 hours. I've been calling for 2 weeks and all the promises of a call back has never been fulfilled. I will wait for a call back on Monday. If I do not hear from them, I will dispute this purchase with my credit card company and they can deal with them. If LV does not resolve this issue with me directly, I will never purchase another product from LV in this lifetime and ensure to advise everyone I know about my experience.

I told him the time that I will appear in the store to look for him, he mentioned "sure." When I went in the evening, his colleagues told me that he went for his dinner break. After explaining to his colleague every single detail, he did not text me and seek for any advice at all. The reputation of LV was tarnished, from the way the staff behaves. Whoever who are reading this post, please, go to Prada. I've been using my Prada for more than 3 years, however, there is no deformation! I really hope that this recent case will raise awareness amongst people, to let them know which are the brands that is worth the money.

The bag was received in the LV warehouse and during the two week processing period, I received no communication from LV regarding the status of the return. Despite several calls to customer service, three times or more, I never received a status, update, or decision. After about two weeks, I received a 2nd package from LV. The following day, I retrieved the package and opened it. It was indeed the same bag that I had returned with a letter denying my exchange. However, the bag had an additional scratch on the top of the exterior, more noticeable than the first (initial) scratch. I was furious! Not only did LV deny my request for an exchange, but I was sent a bag that was MORE damaged than the previous one without any explanation or remorse. I immediately called customer service and demanded a reasonable solution. All attempts failed.

I paid $1,050.00 for a bag with two white scratches that I have yet to carry for a full day! Is this what designer brands do? Cheat and deceive customers? How can a company position themselves in such a way? Customer service was absolutely no help. The customer service rep claims that the bag was "returned to me as they received it". However, I have photo evidence taken just prior to me sealing the return FedEx box. Also, documentation from the customer service agent who initiated my return that there was one scratch communicated. I requested any photos and evidence to support that they (Louis Vuitton) were not responsible for these scratches and that was denied as well. I escalated the issue via customer service and received an email today stating that the decision was final. I have never experienced such blatant disregard of customer service and accountability in my life. Shop wisely! Choose Fendi, Prada, or Gucci!

So asked her if someone buy a handbag and used it for up to 14 days from purchased date, they can bring it back and get a full refund. She replied yes. I think this is what happen to the handbag that I purchased. The manager from the store was really rude in her comments and her attitude was very unprofessional. I have purchased many bags from Louis Vuitton for my wife in the past; however, I don't think I will be a future customer at Louis Vuitton anymore. Please be advise to inspect your product before you purchase to avoid the predicament that I've experienced.

I was so disappointed with her explanation and unacceptable. Added to that she said that if I want to get it repaired it will be on my own expense. I was so pissed off. It was a horrible experience on my part considering that I paid way too much. The customer service was so disappointing too. I cannot feel their sincerity. They don't care at all. To me it seemed like I bought a fake purse. I feel sorry for myself to experience this from a well- known company. My money was wasted. Not worth buying at all. I emailed their official website and waiting for reply.

This is not how you treat your customers... but it will be known. Apparently, LV does not care about their reputation! I've never actually gone down the road of attempting to return an item to them because I've always picked it for myself. However, now I know as well as all my friends that Louis Vuitton is helpful and lie to get the sale until they realize you're stuck with the purchase then they become completely unhelpful, snotty and rude! I have a significant LV collection from over the years... they just lost a good customer... and probably many more. Wish I had read these reviews before spending thousands of dollars!

This summer yet again. Same problem, again we waste a trip and 2 weeks. Again, it must be our fault. This time he had them for 1 month and the same thing happened again. This time, I demanded a new pair. Oh no, not an option. They have to send it "away" to be fixed now and that will take 4 weeks. So now we will get our glasses in October. Great. Thank you very much. The quality of the product is laughable! And the service is terrible. LV prides itself on the quality of their products and sure charge a premium for it. Well it obviously is now nonexistent!

To say the least, my phone call was unsatisfactory. I felt that the advisor was blaming me for the issues with the bag, and in no way motivated to work with me to find a solution. She presumed to know how I use my bag, and was patronizing in tone. She said that any repairs on bags showing signs of "wear and tear" are to be paid by the customer. I responded that I like the look of aged bags and the patina the leather develops. But dried, splitting leather is a sign of a defect, full stop. Her strategy was to simply argue that it was wear and tear (clearly she knows better than me), and say things like "If you wore a pair of shoes for a year, they wouldn't look very good". I told her I wasn't a bag lady. Wtf?

Strangely, part of her argument was to tell me "Our products fall apart and break down over time" like that is a LV brand value I should accept. Sorry: if I spend $1500 on a bag, it needs to stand the test of time. And if I had known this, I would never have bought an LV bag. And now I never will again. Not. Worth. It.

I called the corporate office and filed a complaint. I was told that before you touch these bags, you are to wash your hands and make sure they are completely dry before touching. Really?? This store I believe has no intention on giving you a refund as it states. They will find something, however the sales people do not wear gloves when showing these purses and how many people touch the straps when they are looking at them in the store? I will not be buying another LV due to this deceiving act.

Look at other designer labels. Hermes is too much for the money as well, but made very well. Chanel is borderline. Coach, Burberry... not worth it. Prada is the only bag worth its workmanship/design in hard earned cash. When getting your bags fixed (not by shoe makers) find folks who specializes in luxury leather goods. Ironically, Roots in Canada repair their own bags without making you feel guilty for using their bags. I hope this post shines light on LV quality from a leather craftsman's perspective.

I've been using so many wallets and I have never seen a wallet like that before. It is completely waste of money and I would never ever trust LV again. The 14-day return and exchange policy is a joke. Once you got over it, they pretty much don't give a ** of that quality issue. 800 dollar wallet, it got stretch and glaze falling apart, wtf is that good quality product come from!

I have purchased three items now from LV's Online Store in New Jersey. Each item I received was defective in some way.

1 - James Wallet. The first wallet had overstitching in one area, bulges where the leather was glued to the canvas, and the LV Paris stamp was barely readable. I sent it back within the 14 day period and they replaced it. I had no problems getting a replacement, because I was within the 14 day window. The second wallet was perfect.

2 - Totally MM. The first Totally MM had no space between the side pocket openings and the main body of the bag. I looked at the picture online and there is definitely an opening, so that you can actually use the side pockets, on the bag shown online. My wife didn't like the MM and wanted a Totally PM instead (smaller version), so I called to return it, again within the 14 day window. The LV representative was a little reluctant to take it back, but had no choice because it was within 14 days of purchase and I pressed. I did agree to an exchange, however, which was a big mistake.

3 - Totally PM. The handbag received in exchange for the Totally MM was very flawed. The two side pockets were uneven and very visibly so. The bag canvas did not hang right, with lots of wrinkles showing, as if it had not been stitched correctly. Again I complained and this time the LV representative told me that I couldn't return it because it had been 14 days since my original purchase of the Totally MM that I had exchanged for this Totally PM. And it was LV who took almost the full 14 days to do the exchange! LV said the only way they'd take it back was if they found it defective, by their standards, not mine. I complained to a supervisor and he agreed to take it back, but also told me it would undergo an assessment to see if they thought it was defective. I waited two more weeks to get the replacement, which, like the second James Wallet was fine. But this time LV didn't even email me that the item was shipped, I found out when FEDEX called the day before to inform me of the delivery.

I have found all three of the original items received from the LV Online Store to be unacceptable. In each case they were sent back. In each case the second item sent out was fine. Why can't LV get it right the first time? Really, three different products and each one has a problem?

Finally, if you ever do agree to an exchange and do get past the 14 day return window, good luck in getting LV to anything to assist you. Yes, they will try to get you to exchange vs. return, if you are within the 14 day window, but hold your ground and return anything you are not happy with. Do not accept an exchange. Then keep ordering until they send you an acceptable product. Caveat Emptor!

Anyway, here is my experience: I ordered a multiple wallet for my sister to match her current purse (with hot stamping) as a birthday present. After submitting payment online, I received an email confirmation informing me that my order was being processed and they would notify me when it was shipped. Great! The next day, I received an email from LV stating they couldn't process my order and I needed to call customer service. By then I was like, oh great! I was regretting my decision about the wallet anyway so I wasn't too concerned. A week later, I decided to order a Neverfull MM with Fuschia interior lining for my sister. I placed the order online and immediately received the same shipping confirmation email. The next day, I received the same email stating my order couldn't be processed. This time I decided to call LV. When I finally spoke to an LV rep, she said LV cannot ship to the shipping address I entered online because it is different from my billing address.

WHAT? Keep in mind that the LV online system NEVER mentions this at the time of checkout. As a matter of fact, it ASKS if there is a separate SHIPPING address and prompts you to enter it. So why LV says they cannot ship to a different address is beyond me! My credit card bill is still under my old address (my mother-in-law's house) and since we moved to a home I wanted it shipped to current address (plus no one would be home to answer the door to sign for the bag at my MIL's house). I have NEVER had this problem ordering online, ever.

I am dumbfounded and stunned at the way the LV customer service associate handled my situation. She was completely unapologetic, condescending and basically said too bad, go to the store. No further explanation, nothing. She acted as if I did something wrong by putting in a different shipping address. This is not uncommon, and if it were not allowed, then LV shouldn't have that option built into its online shopping system. Well if that's the case then why offer online shopping? RIDICULOUS! Never again! You are not worth my hard earned money, LV. For the high prices you charge, you should step your customer service level up as well. Horrible service. Not worth it.

They offered to repair it, but the details of my trip didn't allow me to wait. Plus, I'd be without my bag whilst traveling, which was a non-starter. So, I returned to California, took it to the LV store here, and was told they would not replace it. Sure, they would repair it, but it would cost $113. So, I assumed it was a "store discretion" repair v. replace policy, so I brought it to another store in CA the following weekend, assuming perhaps better customer service. I left the bag with them. Imagine my surprise the following day when they Fed-Ex'd my bag up to me in its own special box, with an additional FedEx letter sent separately, containing the admonition never to set foot in their stores again to try to buy anything, or they would refer me to their legal department (see attached).

This fell right on the heels of purchasing a wallet from them that tore down the middle several weeks after I bought it. They would not replace it even though it was nearly brand new and had obviously not been well loved. They said they would have to order the part from France. Well, NINE MONTHS later, the part came and they repaired the wallet and returned it to me. During this time they couldn't have been more unaccommodating or unapologetic when I periodically called for updates. Read for yourself and buyer, beware!

The sales associate at this store examined the bag and made excuses that there was a minor scratch on the clasp and refused to let me exchange or return. I said this was the bag on display, the last one of this color from the purchased store and that is how it was sold it to me... They made me feel like it was my fault. She said she would ask the Manager... He was absolutely rude and non-accommodating. He made NO effort at all... Just gave me a blank stare and said "I'm sorry". Yes I am sorry too for buying so many bags from your store! Never again! Their 14 days return policy is total fraud! I am super disappointed in LV's customer service and vow never to purchase anything from them again and will make sure that my family/friends will hear of this!

As I reached across the counter to touch the bag to give her an indication that I wanted to inspect it further, she pulled the bag closer to her and when I touched the bag she pulled it even tighter. I didn't want to engage in a tug of war with the bag so I just asked if she had a box for it & she went to the back to wrap it. Another associate stated the manager wasn't there so there was no sense in pressing the issue as it wasn't going to get resolved at that time. I didn't want to purchase the bag but my wife was graduating from college and she really likes the bag and with my schedule I didn't have time to go to another location which was an hour or so away.

I walked out of the store with the bag and regret wondering if I caused this reaction. I wasn't dressed in a shirt and tie but thought I was still okay. I had just gotten off work and was wearing a long sleeved polo (Ralph Lauren) shirt, Ralph Lauren khakis, and Kenneth Cole shoes so I wasn't dressed like I was up to no good but I felt like the implication was there. It angered me because I figured if I were a thief that planned on snatching the bag from her & running, there were a few things that would not fit that scenario. 1) There was a security guard at the door. 2) I had on shoes which aren't really good for running. 3) I asked for a bag that costs $1420 including tax as opposed to a bag that costs $4000+.

I've emailed a customer complaint and received a reply stating it will be addressed but I do not feel confident that it will be and I do not feel satisfied. Today is the day I am planning on giving my wife her gift but I am really considering not doing so & returning the bag and purchasing her the Gucci she wants as well. I have a bad feeling about how that may go now that I have read other posts about trouble returning brand new purchases that haven't been used that mysteriously have scratches, stains, etc. that they will not accept. We will see how this turns out.

As my wife shopped I visited the gentlemen's rest room. Upon turning the handle to leave the room I got injured by a malfunction of the device. A splinter from the door handle wedged under my fingernail and another at the corner of my finger tip. After ten painful and bloody minutes it appeared that it was not two small splinters but something that entered under the fingernail and twisted in a fish hook like curve that barely made it to protrude out the other side. A store associate was able to scrounge up a pair of tweezers, though the tips were bent. Grasping the shard under the nail with the only parts of the tweezers that met well enough to make contact I was able to twist and turn the nearly half inch long piece of metal shrapnel out of my finger tip.

I was quite disappointed and surprised by the lack of preparedness of the staff onsite to handle an adverse incident such as this, the poor maintenance of the men's room facilities that presented a danger to customers, and the lack of corporate responsibility to public safety. There was no first aid kit on the premises, no procedure or an Incident Report Form, and no offer of medical assistance. Further, since I have yet to hear anything from Louis Vuitton corporate, I am going to presume nothing was reported to upper management; if it was reported, there has been absolutely no follow-through. This incident ruined our short stay in San Francisco, as I experienced discomfort and pain for the next several days. Additionally, I have had to receive additional medical treatment to avoid infection.

At this point, I am ready to submit bills to you for my airfare and hotel, since my stay was so negatively affected, and I was unable to enjoy my time in San Francisco. As well, I suggest that you make an additional make good offer. The inconvenience and absolute indifference is appalling.

I said I'm very gentle with my wallet and yes I do keep it in back pocket most of the time but was never told not to keep it in my rear pocket! In fact I explained that I have Gucci wallet and a Tods wallet which I've had for years that I use with none of those issues. A 600.00 wallet that you have to hold or always wear in a jacket is insanity to me! Buyer Beware! They will never return or refund you for their over priced shoddy material!

Several weeks later I get a package from them. It is supposedly my bag that they have sent back to me, rejected by inspection; however it is NOT MY BAG because it is packaged rolled up in an inferior box. NOT the box I sent it back in. Also, none of the paperwork was included. There was only a letter stating it was damaged. When I called to ask what the problem was I spoke to Erica again. She refused to give me her last name. She said there were oil stains and scratches on the handle, yet she refused to email to me the photos she was look at.

When I got home I did in fact see a stain on handle and 3 deep scratches that could NOT have possibly been made by me in the 2 minutes the bag was out of the box. The scratches are evenly spaced, narrow and deep. They are a little jagged like maybe a pin was pulled down the leather but was probably a tool of some type because of the spacing. As of now I am waiting the 48 hours it takes for their customer service to call me back.