Louis Vuitton Reviews

I sent in a bag to get repaired. I had new handles and lining put on it because they were pretty worn. Getting the bag returned to me was a process. I had to keep trying to contact the company and they ended up eventually overnighting it to me because I waited for months to get it back and had no contact from them until I initiated it. I was informed it would be $300 for the repairs which was fine.

On June 11th 2017, My husband purchased the Artsy MM MNG at your Chicago Store located at 919 Michigan Ave. Chicago, IL 60611. He paid $1960 plus tax. I was excited to own my 1st Louis Vuitton handbag. Most women who have a love for handbags wants to at least have a Louis Vuitton in their collection. Instead of starting with your least expensive Speedy 25, My husband wanted to get me the purse I really wanted which was the Artsy MM MNG. Unfortunately, the product hasn’t held up very well. I’ve only carried this handbag approx. 3-4 times a year on special occasions. I wanted my purse to be preserved and last for years is the reason I decided not to carry it so often.

I purchased a purse, wallet, luggage, shoes and scarf last year 2021. The first issue I had was with purse. It broke from inside the material which cause handle to break. Took it to store, they had to ship it off. I was told to see if it could be repaired and it would take 6 weeks due to covid. They end up calling me 3 weeks later stating they have to replace with a new bag and I can come pick it up at store. Then my slides, my right shoe came apart as I was walking. Took it to store. They immediately said it couldn't be fixed and couldn't be replaced. I asked to speak to manager, she took pictures and said she would call me.

I bought the bag for my wife about 6 months ago. One of the straps is already cracked. She is more careful with that d**n bag than she is with our kids. I'm being sarcastic but she cares for it very well. We have talked to LV twice and they have been terrible. One option is to send it in and let them look at it (even though we sent pictures and tried to video chat as suggested on the website). They are telling us it would take 6 months to repair and cost us $350.00. I paid over $2500.00 for the bag, and it is pretty ridiculous to hear that this "luxury item" will cost us another $350 to repair, 6 months after purchasing it.

I bought a LV necklace at Brookfield Place and it tarnished in a matter of hours. I need a solution. Besides I was mistreated and discriminated at the same store by an employee called Phillip. I request an apology and a refund from the store.

I have been trying to order a hot stamped wallet for my son’s graduation. This was a time sensitive order. The first wallet was defective with the stamp misaligned and along the seam (photos were sent). I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. I am being told to reorder the wallet at my expense & I will now have to wait 14 days for an investigation and my $1208 to be refunded. This is the worst customer service I have ever experienced especially from a so-called high-end retailer. I have been a loyal LV customer for years (I own 6 bags). I will never shop from your company again. This whole transaction of defective products and empty sealed boxes is your mistake, not the customer’s mistake. Please do better.

I purchased an Artsy bag a few years ago (3) at a Louis Vuitton store in Aruba. At the time of the purchase the consultant told me it was an investment piece that would last a lifetime so you can imagine my surprise after spending nearly 3K on a purse that it would start to wear at the corners. I have had purses I have paid much less for that I have owned for years that have never shown wear. Since the clerk at the LV store told me that LV stands behind their products I reached out to them through the app, I sent the requested pictures and scheduled a call and to my surprise I get an email back saying there is nothing they can do for me. After paying nearly 3k and hearing from the sales rep about the quality I figured it would hold up. I still can’t believe the corners are showing wear (lots of wear). LV will not stand behind their product. I have a colleague who also had the same experience with 2 of her bags and LV would not stand behind those either.

I purchased 2 items in store, in Las Vegas, they didn’t have stock so I placed the order to be shipped. My sales rep confirmed my orders were shipped, received and signed for which is not valid. UPS was showing both items were signed for by CV **. There is no CV ** at the address. After I submitted the claim, UPS showed up at my parent’s door saying they failed to get a signature and asked my mom to sign off on the packaged. She confirmed the items were never received and didn’t sign. Trying to dispute with my credit card has been a disaster. LV has lied about me purchasing the product and receiving product at time of purchase to now saying product was received and signed for. Simply not true.

I ordered a handbag online. When I wasn’t home to sign for the delivery, I was told that they would try again the following day. The first rep that I spoke to was fine, he told me to create an account with them and then they would have the ability to deliver to my local UPS store. So, when I called back to change the delivery option, the operator was absolutely horrendous. She outright refused to accommodate me and refused to connect me with a supervisor. She was rude, dismissive and arrogant. Buyer beware if you order anything online.

I purchased this eyebrow product recommended by Byrdie only to discover the gel was dried up and therefore useless. I contacted Benefit Cosmetics and LVMH/Louis Vuitton. Benefit Cosmetics responded, basically disinterested with no offer of assistance and claimed this was very unusual. LVMH/Louis Vuitton never responded. After some online research, I discovered that this is a fairly common problem with this product. I would not recommend this product.

Order sent to wrong address…. Spoke to no less than 6 “client liaisons” who assured me my concerns were addressees on my $3000 purchase… They never were. Their online and client services number are a joke. NEVER been treated so poorly by any company including 7/11 buying a Big Gulp. PLEASE do yourself a favor and look elsewhere for your product.

Placed an order for a purse on November 17 which was supposed to be delivered on November 18. On November 19 I contacted Louis Vuitton to see where the package was. They advised me that it had been delivered, I never received anything from Louis Vuitton! They have been extremely unwilling to work with me and have told me it could take three weeks for UPS and Louis Vuitton to come to a conclusion as to whether or not they will mail another purse or refund my card. This point one week into it. I have no purse and a large charge on my credit card. The absolute worst customer service.

The worst customer service. I never thought that a company of this level can have such a terrible customer service department. I placed an order online and UPS attempted delivery on Wednesday at noon. Delivery required signature, nobody was home so they need to reschedule. I tried to reach out to UPS to see if I can pick it up from their store or schedule afternoon delivery. They said no and LV doesn't allow pick up in person.

I am only sharing this because I feel like consumers need to know what they are potentially dealing with when they return purchased items back to this fashion house. I purchased three small SL goods, one from the boutique in SLC and the other two were purchased online. After receiving the items, I had a change of heart and decided to return them. Louis Vuitton's return policy requires you to return the items within 30 days of the purchase date. I held to these items until the 30th day because I was still pondering whether I was going to add them to my collection but ultimately decided to return the items back to the boutique.

I bought a pair of shoes at the end of 2019 and it has hardly been worn. It has a clasp for the shoestring and the clasp was defective. I went back to the store to try to get it repaired. They told me that it was bought too long ago and they would not repair it. I paid almost $2000 for the shoes. Repair policy should be based on amount of use and not when the purchase date is. I have spent over $20,000 at this store. That is awful customer service for a luxury brand. I will never purchase anything from them again. Have a close look at the shoe and you can see that it is virtually new. Very disappointing.

I bought a bag online for my sister's birthday. First of all, I never received the bag because they made a mistake and put a wrong label for shipping my product. Secondly, I still haven't received my money back for their mistakes? Hello??? When I called LV, I had to stay on the phone forever to get a customer rep talk to me!! Disgusting.

So I purchased handbag from them. I ordered extra strap for my bag so I can use my handbag both ways. For example I can use my bag as shoulder or handbag. And I was told that my strap order will take only 1- 2 weeks, but it's almost a month now I haven't heard anything from them. I'm calling customer service every other day to go find out what happened with my order, nobody got answer for that. Every time call them, I was told store will contact you..

Big mistake. Huge! Very disappointed with customer service. My husband get me pair of boots online for my birthday. I was so excited! They happen to be a little too big. I brought it the store, all excited that I will have my boots just perfect. What else would you expect from LV ... Sales person called for a manager. Women came and from a get go start to talk to me in a very cold demanding way. Keep saying "It's not salable because bottom has a needle point spots." I explained over and over again that, "I never wore them. I want to exchange them for a smaller size." Well... By the end of it I feel so small... I asked what solution would be. She basically told me to leave. I'm in shock. Doesn't matter if you first time experiencing LV or return client, nobody should ever feel like that... I would expect from LV to focus on their choice of employees. I will never pay a dime to LV. I left the store holding up on my tears. On my birthday.

I have purchased three Louis Vuitton purses, two wallets as well as a bottle of cologne. Every experience except for my second experience at the store was horrible. The sales reps were rude rushing you through which is a very expensive purchase to rush someone through. Would not look for sizes of belts for me at one point so I opted to go somewhere else! The second purse I purchase the hardware which was gold within two months started tarnation were terribly. There are a few other issues with the bag. Customer service thought the bag should’ve been exchange for another. The store thought something else. They sent the bag out eight weeks later. It comes back. It’s a little better but not even fully fixed.

While LV stands behind its products, getting a repair done is a whole new terrible experience!!! When you purchase you get great customer service, a smile, a bag with a bow of LV ribbon. With repair, it is a cold send off an email for estimate, send in your bag and then wait and wait and wait! I sent in two bags, identical mind you. One is black and one is plum. Same model, size and year. I really love this bag and the Epi leather. :-) Both are estimated the same for repair (two new handles and a clasp) and both have the same estimate for repair. The black bag came back in 7 weeks and was sent adult signature required to my home. No chance to change the address to my work so, a vacation day was spent waiting for my bag. But, it was back home. :-)

I Purchase this purse less than a year ago and is already breaking apart, the counters off the purse start breaking, I call customer services and they tell me to send an email, I send an email a week ago. They have not reply. I decided to call today and talk to a customer services representative, she check my email and apologize for the delayed answer but they not able to repair, unbelievable. Less than a year a $1600 purse no warranty, no chance to get it fix, no replacement, for a purse that expensive they should have way better quality. I got a purse from Express 2 years ago for $40 and is in a better condition, not buying nothing else from Louis Vuitton, really bad experience.

I purchased a belt from LV, and had it rushed so that it could arrive on time for my wedding day. However, the belt was too big, so I sent it back and purchased the right size so that I didn’t have to go without. The package arrived back to LV with nothing inside. I’ve been in contact with customer service many times, after three months of conversation, I was told to contact UPS. The item was obviously stolen by an LV or UPS employee. All I want is a refund.

I got the tote for my 65th birthday, I was so excited to get this bag. It came with the clutch and after a week the metal pull came off. Lucky I had it and was about to take it to be fixed, put back on. My daughter who bought the bag said they do repair and all you have to do is contact them. Well I did. They asked me to take detailed pictures of the clutch which I did and I was so happy I did. They approved the clutch to be fixed and sent me the return label which then sent it in.

DO NOT BUY! POOR QUALITY and THEY DON'T HAVE ACCOUNTABILITY FOR THEIR PRODUCT! My husband purchased a Louis Vuitton NeoNoe bag for me online on their direct website and it came damaged. The damage was clear streaks/melting like marks. When I came into the store to see if they could repair or exchange (after 30 days due to pandemic and my comfortability) the manager at the Short Hills Mall store accused me of spilling hand sanitizer on it. She stated that since I bought online she doesn't know if it's authentic (even though I had the receipt and proof of purchase).

I have bought some perfume and jewelry from Louis Vuitton. The box arrived, then when I open the box, the packages are all there but the actual items are missing. I have heard lots of story about this but I don't believe it. I have had very satisfied with the service in the past. What is happening lately? Are there employees theft which Louis Vuitton is not working hard to resolve? It is frustrated for not getting what you want and have to take time to deal with it. I think I am no longer want to purchase from this Luxury Brand.

Buyer beware. Purchasing from a luxury brand like Louis Vuitton doesn’t mean their customer service or quality assurance will be any better than any other company. I stalked the website for 6 weeks for the elusive Felicie Pochette in Monogram Canvas before I was finally able to snag one off the website on April 24, 2021. I received my order on May 1, 2021 with the intention of giving it as a gift on May 8, 2021. The recipient of the gift was with me on the day I received my shipment so I was not able to open the package and verify the contents. On May 2, 2021, I opened the package to verify the contents. It was at this time that I became aware that the gold strap/chain was missing from my order. I was baffled that it would be able to leave the fulfillment center like this. When you’re spending $1200+ on a small clutch, you would expect there to be a decent level of quality assurance and it would come with all the required components.

My wife bought a large size LV hand bag with Shoulder Strap about 3 to 4 years ago at about $3500+/-. The Shoulder Strap started to become sticky/melting. It stained her cloth when she wore the Shoulder Strap after first year. It also stained the metal part. It was terrible workmanship.

Bought a new handbag from Louis Vuitton. Took it out the packaging and wore it, the metal latch continued to fall open. This was within the first week of purchase. Took it back to the store, they told me sometimes the magnets don’t line up. It was not overfull at all they agreed. They said there was nothing they could do about it, if I wanted to get it repaired it was on me and it would take 14 weeks. This company does not stand behind their product. Beware.

They have a automatic system that process their orders. If you have a different billing and shipping address, the system automatically cancels your order! You have to either drive to a store to pick the items up. Which there is not many locations or go without the items. Forget that! I will continue keeping my money in my pocket. It’s not worth all of that!

The worst online purchase experience ever!!! Never buy from Louis Vuitton online, it is very frustrating and unbelievably dumb. I waited for 2 months for a wallet that I purchased as a gift for my bf. In the end, I am convinced that my package is lost and never coming. Despite my multiple attempts trying to be patient and work with LV and UPS to try and locate my package, they continue to try and pass off my problem and both keep telling me to contact the other party and that there's nothing more they can do. So in the end, I took matters into my own hands and called my bank to refute my purchase.

Bought a bag a week ago with a large Matte black LV logo in the front, one corner of the logo chipped and when I complained I was told user error - spent $4000 on the bag! Sent 4 emails and 3 calls still no resolution. Shameful!

Worst customer service experience EVER. I purchased this bag less than 6 months ago. The trim of the bag is bleeding into the pink accents. This bag has never been wet, it is in perfect condition. I won't even carry a pen in my bag for fear of leakage. No one has acknowledged my claim as a defect. They only want to repair it in the same exact fashion. This same thing will happen again and then what? I am stuck, it has been over a year, too late. Apparently, I am already too late. It is past 30 days. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. I am so sad and disappointed in this company! I received a new bag for Christmas and I only have resentment when I even look at it. Disgusted!

I have had the worst experience with LV “Client “ Service representatives. They are rude, don’t answer your questions and bounce you around until you give up and hang up. They are absolutely useless. Worst customer service I’ve ever experienced.

Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). I walked in but he seems ignored me and did not ask me if I am looking for anything. I felt he looked down me and just let me alone without any welcome. I had to look for a sales assistant by myself. And finally a salesgirl help me with less welcoming. Poor service and customer discrimination from a luxury brand!!!!

Returned my wallet which was less than 12 months old. Part of the leather was bubbling. Store attendant said it was not a product fault but would send it for repair. I requested a new wallet, but they didn't do that for me. I then was advised it would take 4-6 weeks to be repaired. It has been 5 weeks since no contact so I called LV- HQ. I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. I am so upset I was lied to by the store attendant, as I will now have no wallet for all my holidays. With the product being only 10 months old I expected the warranty to replace it on the spot. You would think purchasing from such an expensive brand you would not have to wait for a wallet to be repaired especially if it wasn't my fault. After this experience I will never be buying another LV item again!

This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. The shop was empty as we were the only two customers inside the place. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back!

UPDATED 4/11/2021: I purchased a Capucine handbag from Louis Vuitton at the Mellinia Mall in Florida about three years now. However just over two years the handle popped. After two months of back and forth, with LV I was able to send the bag back to them for repairs. They sent me the broken bag back stating that they were unable to repair it. I found this quite incredulous as they were the manufacturer of this extremely costly bag. They were unwilling to even respond to my request to receive a call back from someone, anyone regarding me having to toss the bag, the wallet and the shoe that I had purchased as a set.

I need suggestions from you all. I bought Alma Bb bag and I found out 3 defect. Bag used once for photoshooting and asking for exchange on the 3rd day.. I want thought the percentage of exchange the product is very low. Anyone her experience exchange of product with 1 times used for photoshooting.

I received my bag and first was very dissatisfied with packaging. I then realized the bag was smaller than what I thought it was. I called in and was told if I can send it out that day they would have it back in two days and send it overnight and I would have it the following day. I called in they received the bag. I said, "Great. I should have exchanged bag tomorrow." I was then told I was misinformed. It would be two weeks processing time. I then got a supervisor and was told she try to expedite the process. Next time I called to get an update since I didn’t hear back from Kelsea. She stated it would be here the following day that morning. I called back and was told a supervisor would call me by 4pm. I didn’t hear anything.

I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. I dealt with a rude rolling eye, slamming box, sales rep!!! I asked her did she have a card for the gift. She stared at me with a blank face stating, "This is all we have." She passed me, a teeny tiny weeny envelope. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. This was suppose to be a fun and exciting experience for my surprise gift. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. High price item, Low class service!!!!

I have owned several LV bags & some 10 years old that have never cracked. My husband purchased the Berri Pm bag for me Christmas 2017. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. Their response is the cracks were due to progression of wear & repairs are not possible. I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. Their response was they are unable to offer a resolution to my case. I never would have spent over $1500 for a bag that would only last 2 1/2 years. Very disappointed in LV.

I have purchased Louis Vuitton bags over the years and I had always heard that they stand by their products. The truth is that they do not! I reached out for help with a peeling logo and they said they could not help. They asked me to send photos about three different times and after about 6 weeks of back and forth with them they stated that the peeling was caused by me. Do not buy Louis Vuitton bags - they do not stand by their products.

I contacted their Cares Department to get a wallet repaired as a gift. They are supposed to respond within 7 business days. After 10 days of no response, I called their customer service line - which also has long wait times. After finally getting through, she looked up my email and contacted them directly to send a response. They responded offering an assessment and repair estimate pending in person review of the item; however, I had to respond to provide more info and request a shipping label to send it back. I responded.

I purchased a few bags from Louis Vuitton of which I regret. 3 out of 4 of them started cracking and chipping off. I reached out to client services, messenger and Twitter and they’re only apologetic and nothing else. They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. I’ve had bags for $100 that lasted many years and not 1 crack. I put the bag away and not even 3 months later it became worst. I’m convinced Louis Vuitton continues to do this just so they can profit only. There is no way it’s genuine leather. I feel cheated and embarrassed to walk around with that purse.

Bought a perfume online since there's no store close to where I live. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. I tried calling the customer service and it took me a day to reach someone. Then when I finally get to talk to this guy he said I have to return it to a store. And like I said there's no store nearby where I live like obviously that's why I did the purchase online???? Then he said I have to take a picture of it and send it so they can review it and decide if I'm gonna get a replacement for it or not.

Shipment came on time. Opened the brown box, slid open the icon orange box and it was EMPTY. Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. I am a loyal LV lover. In the past 2 years, I've purchased approximately 12 pieces (combination of in-store, but majority online). This has never happened before with any of my purchase.

I purchased a Neverfull GM back in 2014. I do not have a high salary working in the performing arts, but saved up to buy a good bag. The stitching on the handle started to tear so I took it into the Collins Street store in Melbourne on 6th May to be sent to Singapore for repair. I was in the store for about 15 minutes going through everything with the bag including coating tear. It was all agreed that the coating could not be fixed (which I was not worried about) but that the stitching on the handle could either be restitched or the handle would be replaced completely so I could continue to use the bag.

Tia is the best customer service agent I have ever had the pleasure of dealing with. After months of trying to locate an item she was able to get it for me. I’m so excited, this will be my 3rd purchase with Louis Vuitton and hopefully many more in my future. Can’t wait to receive my new item, thanks again Tia. :)

1. Upon delivery, this was left in the building lobby. The UPS driver did not deliver this to the door & get the required signature. This was very unsettling. Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. 2. Upon opening the box, the bag was stuffed into a really smaller box causing the bag to bend in numerous places right in the middle of the bag. I let the bag sit outside on the table to get the creases out & after that didn't work I contacted LV with the information in my receipt package for an exchange.

Get off. Then I was starting to thing that it’s definitely a canvas damage, but I couldn’t find what cause it.. Then I remember that I used a hand sanitizer in spray into my room, but I said noooo, that can’t happen from Hand sanitizer. In a such an expensive bag.

So after ordering 2 hand bags, a purse and a belt I’ve been waiting for my delivery. They were sent out separate. I just checked my tracking on UPS and wow I signed for it 3 days ago. I wonder if I’m also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. What an absolute joke. I hope he received my signature ok from wherever he delivered to or maybe he's going to say he chucked it over the fence. I’m so shocked that such an expensive brand could use such unreliable delivery company because I certainly never received my first parcel Never mind the other 3 that are due in 2 days????

My husband ordered Speedy 30 bag for me as a birthday gift to be shipped to our house. Since we’re under quarantine stores are closed. when it arrived it was an empty box no bag, no shipping label nothing, but the UPS box was sealed, which tells me Louis Vuitton never put the bag in there to begin with. Called Louis Vuitton immediately to let them know, they said investigation will take 14 business days, they asked for pictures which we sent, in less than 14 business days Louis Vuitton said they’ve concluded their investigations and that the bag was shipped, we called UPS. They said it’s not their fault. Problem was not on their end.

After trying for 16+ days to place an order for 4 items, I am no longer a customer. I’ve spoken to 5 different customer service reps - placed the order online 6 separate times - “chatted” online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. Each person has had a different wording of the same excuse, “Oh I’m so sorry, I don’t know why you’re having so many problems. I’m sure we can take care of it.” Really, truly that was why I called/emailed/hit the chat with representative link and I still don’t have an actual order placed. BUT I’ve had several authorizations made on my account for the products that I don’t have & haven’t been sent. Nobody is able to provide actual information or assistance so I’m done...I am no longer an LV customer and hopefully my review with give you pause prior to placing an order with the company.

I left my Keepall-55 with the LV store in Atlanta for zipper repair due to defects. The bag in pristine condition was left with the store and I was advised about 4-6 weeks for repairs. I gave explicit instructions to have the repair department call me in advance of any repairs to discuss exactly what they plan to do to my bag, as I was going to cancel the repairs if seemed too extreme. NO RESPONSE.

I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. I immediately called the 866 number and was told it was too late to make changes or cancel the order and it had already been processed. In this day and age I am shocked that a simple change cannot be made by updating the instructions or sending a email a few minutes after the orde button has been pressed. It’s not like the monogram has already been stamped on the goods. I am stuck with this error now since personalized goods cannot be returned. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I don’t care or don’t want to do much more work then I have to attitude.

I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. It is now February 1, 2020 and my order has still not shipped. Customer service has done nothing to solve this issue. I have never had to wait 2 months for an order to ship. I completely understand the low ratings.

After reading these reviews, I only see a few customers who are satisfied with Louis Vuitton (LV). I can say I am a very satisfied customer and have not experienced the rudeness and disrespect that many have when dealing with LV purchases. My husband has purchased all but one of my LV handbags from the Mall at Millenia in Orlando, Fl and 2 pieces from the Tampa location. I do keep my handbags very well but do not pamper them. I just wipe them off and store in dust bag when not in use. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. We typically use the same client advisor, which makes things easier. LV is a great product but customer service enhances the purchasing experience when spending that kind of money.

We attempted to purchase a key holder from the LV online store. After calling to verify the purchase with our bank, again verifying the purchase with the bank's fraud department, calling the customer service line several times (this took several days) to check the status of the order and make sure everything was okay, and seeing the charges appear on the card the order was canceled because the product was out of stock. Out of the three to four customer service reps we talked to, only one was actually helpful. Out of all of the calls, it was never flagged that the item purchased was no loner in stock. We are still waiting on the purchase to be refunded and just cannot bring ourselves to deal with the online purchasing protocol again.

I ordered a speedy 30 online for my graduation gift to myself since it was not available at the store and had it delivered to my parent's address. My brother signed for it since I was working and to my disbelief it was an empty box and the bag was missing (my brother called to let me know). I called customer service immediately and they said it will take 14 business days for UPS to investigate and there is no guarantee I will get my refund back. I believe someone from UPS stole my bag. Customer service keep giving me no answer until the investigating is complete. They think that my brother stole the bag but that is incorrect. **Please do not have anything shipped to your address or else you will get a empty box & have to wait 14 business day for answer.**

I bought a Métis a month ago from Miami and am happy with it. Today Jan 1st I went to The Dubai Mall store and was kept waiting in a queue! There wasn’t that big a crowd. You had to wait? Leave ago being treated by a lady like she owned the Mall. Nose in the air and what attitude?? After about 10 minutes we were asked to give our details and I was told I would be assisted in 10 minutes. What is the ‘Hype’ about? It is only LV. Isn't it? Agreed the bags are a status but how do I buy it if I’m treated in the first instance like ‘I’m not worth the effort'? After entering the store The assistant was even more cutting and rude. What is wrong LV Dubai Mall? I did not see this in The Aventura Mall in Miami or anywhere else. Change your attitude or very soon we won’t need LV bags anymore to live.

I bought a Louis Vuitton Handbag on 7th December 2019 at Raine Square Murray Street WA for Aud2530. On Boxing Day 26/12/2019 exactly 20 days after the purchased, I noticed both corner of my bag start peeling off, I was so disappointed with the quality and went back to LV store outlet on 27th December to log my complaint, Im very disappointed was told that it was caused by wear and tear, OMG! I cannot believe LV bag is So so not durable, quality can’t last for daily standard usage. The sales personnel said he can’t do much about it!

Tried to make a purchase online.. Said to call 800 # for availability, 800# said 1 store near me may have it.. But I had to drive there... They nor I can call the store during this time of year. Which is ridiculous... I am not willing to drive an hour for a maybe. 800 # does not offer assistance in any way, nor can you speak with any manager.

I’m only giving it one star so I can write my review. I’m so disappointed in this company. I took my purse in for repair only to get it home and noticed that my lock was missing off my purse. You pay extra for the lock but my lot was pried off. I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. Is over $1000 I need to be. Ruined in less than a year and a half. This company is so not worth it. They do not stand behind the craft and I’m very disappointed.

I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". At $A1,430 definitely not cheap. After wearing them only 1 time, mum gave the shoes a mild wipe with a clean water damp cloth. To her horror the dye began to wear off from the shoes. We visited the George Street Sydney store to complain and ask for a replacement. The manager there regurgitated some nonsense about the make of the shoes and how the shoes are not really suitable to wear in the rain because of the manufacturing process for these particular shoes. They refused to offer a replacement. My son is left very disappointed and upset. What was supposed to be a special present for him has instead turned into a gut wrenching disappointment.

I Purchased a Louis Vuitton Speedy 2 years ago from 1 East 57th street in NYC. I recently noticed that the bag had "CRACKS" around the zipper.. I emailed client services with pictures of the bag and told them what had happened. After 1 day of not hearing back I called them to follow up. I was told that they received my email without pictures. I told them I would re-send the pictures. 2 days later I received an email that I was copied on and I don't think they meant to send to me. It was addressed to Amber ** (client services) from ** (client services). "Good Morning Amber, Please advise if bag is DEFECTIVE or normal wear and tear. Client bough it from a Louis Vuitton Store 5th ave two years ago. The bag has crack around the zipper."

Recently, I've had multiple issues with my LVs that are barely used/new. This is on my Pochette Metis with the crooked closure being visibly obvious, and some cracking on the glazing. About 3 weeks ago, I went to the Bloomingdale's LV store in SF and brought my metis to show the metal closure being visibly crooked. The SA took pictures and told me that she'd call me back after she's had the chance to contact the repair department for assessment. Today, she tells me that I will just need to live with it. How is this right? I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25). It means a lot to me to make this right to myself. But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved.

I was attempting to ascertain whether a certain size of boot was available. Countless phone calls over a period of 5 days to establish whether it was worth taking a trip to the store. I was becoming incensed with the standard of service. I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!!

We went to return a bag to the Louis Vuitton store, in Natick, MA. The bag was bought two days ago in Las Vegas. We were there to return and exchange the bag which was never touched. Georgina ** and Cynthia ** told us the Bag was damaged and first Georgina mentioned she saw the pocket stretch inside, I told her my husband got the bag last night and we are here in the morning to return and exchange. She told me rudely, belittling me that she didn’t like my attitude and she won’t return the bag. The store Cynthia ** sided with her and publicly shamed us. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas.

I’ve purchased numerous products from them and I highly recommend the brand. Their quality, attention to detail and customer service is consistently efficient. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services.

Zojuist. A BIG SHAME! When we bought a wallet 1 week ago at Louis Vuitton By checking; we found out that our Money $848,93 from our credit card was DOUBLE WITHDRAWN. We complained about this several times and! after a week complaining STILL NOT RETURNED TO US.

I drove to the Nashville store to exchange a wallet and get my luggage tag heatstamp and the client advisor opened the box to inspect the wallet and said it was used. Just received it on the 13th of September. Told her just got from Ups. Didn't open the box so if it was used I bought it used then she took the wallet to the back and came back. Said she was trying to help me. Points at two places on the wallet. Said signs of use. Never used. Trying to exchange on the 18th of September. Had changed my mind before it came to be truthful but the sales person which was a female refunded my item instead of exchange so I ask, "Why did you do that when I asked to exchange." She was nervous. I guess because a ** female came in the store not looking the part!!

I bought a bag in France. When I got back to US, I started to use it and I had a hard time opening and closing the clasp so I went back to the store here in the US. No questions ask they allowed me to exchange it and when I could not find a bag that I like, they refunded me the money. Of course I had to pay the tax but that was just fair. I still ended up getting the money I spent. I have bags from this place that has lasted over 10-15 years. I love the fact that they can make your bags look new again after repair. I definitely will be purchasing my designer bags with LV only. Yes, I went back to get the bag I absolutely love and covered by many. LV Forever!!!

I purchased a bag 3 weeks ago and have only used it a handful of times when I noticed the inner part of the ring coming apart that holds on the strap! Called customer service and had to call 3 times before finally demanding a manager since all the agents either hung up on me or put me on a 15 minute hold without checking back on me! Manager said she would follow up with the store to see about returning the item and giving me my money back but couldn't promise it could be done since I had the luggage tag hot stamped! I have watched many things on social media where exceptions were made (although rare) but for my situation they refused to return the bag!

I took the speedy handbag back to the store because of the bag cracking from one end to the other end where the zipper open and close the bag. You can see the Red material very clear. Also there is string coming apart on the bottom. All I wanted was someone to acknowledge the problem. I have call over 4 times and spoke with customer service office manager who all said they would call me back. No one from Louis Vuitton has called. The store manager in Jacksonville FL told me the bag was fake until I got her to pull up my info then had a different attitude. Customers please be aware the product you purchase may not be genuine!!!!

You gotta be careful ordering from LV online. UPS claimed that they delivered the package but I've never gotten anything. And LV nor UPS wants to take responsibility. LV does not reply your emails when this kind of stuff happens. Not only that they asked me not to open a dispute on my credit card company because apparently it will jeopardize our (LV and myself) relationship. What relationship? LOL

Ordered the Flower Tote for a very special occasion. Order went through and payment made. Shipping was 2-3 days. Called customer service after 3 days and was told the item never processed even though I paid. To fix the issue we cancelled the old order and placed a new one with the promise they would overnight. Called the next day and the item is stuck at the warehouse with no knowledge of when it will be sent. As for the right thing to do, they would not give any credit/discount for the issues on their side and was told there is nothing they can do. I will not be ordering from them again.

I went in store to purchase my Neverfull 6/9 and it would be hot stamped and shipped on 6/10 from Macy's Herald Square NY. I purchased items from Jo Malone the same day and I received my package by that Wednesday 6/12 but still no LV order. Called customer service on Saturday 6/15 and no tracking was available. I spoke to a rep and she was helpful and provided me her ext to call back. I called back and she was not available and was sent my information and she never called me back. I called back later that evening and and my information was sent over to the SA and to the store as urgent and I was advised I would receive a call the same day. Here it is Mon 6/17 and still no word from LV Herald Square. Another urgent message was sent and still no word on my tracking! I'm about to dispute this with my financial institution soon.

In June of 2017, I purchased the Berri Messenger bag. It was lightly used when the strap attachments began fraying on both sides of the handle. One eventually tore completely and the ring broke. I brought it to the Palm Beach Gardens store in Florida where I received sub-par customer service. They advised the handle would be repaired and it would take 6 weeks. After almost 8 weeks, I was contacted and advised the handle was actually replaced and the bag looked brand new. The bag arrived and yes the handle is brand new, however, I am totally dissatisfied as the bottom of the bag’s leather is aged and the new handle looks ridiculous. Based on the fact there was a quality issue with the handle, LV should have replaced all the leather on the bag. I have much less expensive handbags of greater quality. LV products and customer service are inferior to other brands. Don’t waste your money!

On April 18 my husband placed an online order for a handbag for my birthday, 7 days later. He received in a timely manner and hid the box until the morning of my birthday. Upon opening the box, we realized that LV had sent the wrong bag! Not even close, it was a Michael backpack. Very disappointed considering my husband was so excited to surprise me with a beautiful bag I had wanted for a while.

I ordered a handbag online, had it shipped to my house BECAUSE it only told me that I would have to sign for it, AFTER I made the purchase. So I called after the first attempt to reroute. Was advised I would get at my work in two days. When I didn't get a confirmation the next day about the reroute, I called. Was advised that they couldn't verify my work, so I would not get it delivered to my work. (But I guess if I hadn't called no one would have advised me) When I asked how did you try to verify, no one could tell me the answer. So I spoke with a manager Ezekial, he adv he could have it sent to my local UPS store and gave me the address.

My husband and I was shopping in this store. I was looking for a new purse and he wanted a pair of dress shoes. Elein was helping my husband as soon as we walked in. He asked if they had what he wanted. She said no. He walks back to the shoes and they were in the display when he asked for his size. She was very rude. Gave us dirty looks as if we could not afford to be in the store and I was asked repeatedly if it was my first LV product which I stated numerous times it was not. My husband still went ahead with both purchases and the woman followed us out of the store. If this is the way you treat your customers I will never be back again and neither will my husband. It was disgusting.

I purchased a pair of sneaker socks on February 10th. I received them on the 13th. I call the company who sent me a shopping return label. I shipped them the same day. I was told that I would not receive my shoes until they receive the returned product. Well they received their shoes back and now the item is unavailable. Spoke to several representatives and received several different explanations as to why. I'm in disbelief. I am requesting a refund and will no longer do business with them. Customer service and empathy is the worst.

I purchased the Louis Vuitton Neo Noe a little over a month ago. I am noticing wear on the drawstring. Keep in mind I only used it a few times. Customer service is awful. I purchased this online. They wanted me to bring it into my nearest Louis Vuitton store. Which is 4 hours away. It needs to be repaired. I have been bothering them since last week. I have sent in photos. The only thing that they can do for me is to contact the store to send me a label for repair. I refuse to pay them any more money. Not impressed. No help. Had to keep calling them. Buyer beware.

I went into this location a week ago. The representative that helped me with my damaged bag did not provide me with an estimate of the cost for repair. She took my mobile number and pictures of my bag. According to client services, I should have left with an estimate to repair my bag.

My husband surprised me with a beautiful bag for Christmas, however, it wasn’t practical for me to use every day so I went to exchange within the 30 day period. I chose a more expensive bag but the manager, Edwin **, was so rude and refused to exchange my bag. He pointed out how my bag was used, which I told them before I used once. In a condescending tone he stated he could not do anything for me and could not help me at all. He was pointing, with his pinky finger, at “used” areas of the bag which my husband and I did not see what he was talking about. According to Edwin, “we chose not to see them.” For such a high end retail store, the customer service is lacking professionalism and is a disgrace. I'm hoping the email to the store manager from corporate will rectify this situation.

I purchased a Flower Hobo at the Louis Vuitton in the South Coast Plaza on 1/1. When I got home, I realized that the key to open the lock on the purse was never given to me. I tried calling the store, but you can only talk to someone in client services and not someone directly from the store. I had to put in a request for them to email the store and have someone contact me. It's been four days and no one has called. For a brand that sells $2,000 plus purses, the customer service is basically non-existent. Shame on you Louis Vuitton.

5 years ago, I purchased a Speedy 35 Damier. Carried it for 6 months when my husband bought me a Neverfull for Valentine's Day. I put the Speedy up. Carried my new bag. Months later I went to carry my Speedy. The edge of bag was cracking along the stitches. I took bag back and was given a new bag. I purchased a wallet to match the Neverfull. Two years later the Neverfull LV signs are rubbing off, there's a crack on each side of the bag. I don't carry heavy things in my bag.

I received my Louis Vuitton box that I signed for on December 21st. I opened the shipper box and then opened the holiday box inside. Their Distribution Center sent me an empty box, there was no wallet inside. This was a Christmas gift for my best friend. I immediately called customer service, on the phone for an hour and 1/2. She said they have to investigate this. I want a refund for my $371.00. All I have is an empty box.

Went to Paris for my Speedy 20b and key cles. Sales associate was so nasty, had us sitting around for 15, 20 mins in store that's completely empty before they had someone over to help us. I saw a few things I didn't like on the bag, I asked politely if they had another one, he had the nerves to say they are all the same. Stupidest thing ever came out from a sales associate, if he was spending thousands on a purse is that the same level of service anyone wants? Not even Coach or Michael Kors would say anything like that. Aside from the in store disaster. I recently purchased two separate order on their canvas pieces. Both came defected! Both hardware problems. One was missing a rivet the other one has a black burnt mark on the d ring.

Do not buy any LV handbags from the Louis Vuitton Nordstrom in Seattle, Washington. You will be sorry if you need to exchange or return handbag. Unprofessional and poor customer service. Complaint & returned of a $1,500 LV Monogram Neonoe handbag at the Louis Vuitton Nordstrom store in Seattle, WA. They are refusing to credit my acct. The manager at the LV Nordstrom store in Seattle, WA are rude, unprofessional. If you have a problem with a purchase and need to return their merchandise for an exchange or request a credit back to your Nordstrom account, they will use any excuse to refuse your return, such as, the merchandise was damaged when mailed back to us. Also, there are numerous online complaints from other customers about their horrible experiences at this Louis Vuitton Nordstrom store in Seattle, Washington.

I purchased a Louis Vuitton Black Epi Neverfull bag this year which was my one big splurge. I loved everything about this bag until I noticed several scratches on the leather after the first time I used the bag. When I took it back to the store, the associate took pictures and sent to the team in California to review. Several weeks went by and I was told the abrasions were considered normal wear and tear. After one use! LV offered up no solutions and basically I am stuck using a bag that easily gets scratched. If you love the look of LV Epi bags... Buyer beware. Buy it knowing that it will have a million little abrasions. Highly Disappointed!

I ordered a wallet for my wife through their 1866 number. I was instantly connected to a sales rep. The individual was extremely professional, patient and extraordinarily helpful. My first order was cancelled due to me giving the wrong address. However, I called back and they instantly corrected the issue and reprocessed my order. This individual was exceptional as well. They did a superlative job with every interaction and my package arrived 3 days later.

On November 23 I purchased 3 Neverfull Bags at LV on Michigan Avenue and had them shipped to my home. They came in 3 different boxes since they were ordered and shipped from different locations. The boxes were delivered and signed for but One of the boxes looked different than the others. It had been taped on the sides. To my surprise the one LV box was empty! No bag, only my shipping papers.

I just got home from NYC and I was pretty upset with flagship store of LV in 5th Ave. and 57th street. I’m so excited to get my 2nd LV product and after much deliberation about which one to get between Cluny BB or MM, I decided to get the Cluny BB. When it’s time to pay I was surprised that the SA is bringing the display for me! I said “you’re not giving me a display!” I will not pay a full price for a display! She said that it was just put in the display the day before! Like I believe it! She should have told me that that’s the only one left before I wasted my time and her time! I went to Bloomingdales and the SA explained to me that they only keep one or 2 of the same kind of bag so usually it doesn’t stay for a long time in the display.

We order stuff online all the time and have it delivered to our house but only Louis Vuitton couldn't deliver when we're home. Despite several phone calls telling them when we'd be home they ignored us. Worst customer service on the planet.

I purchased my first $2200 Neverfull handbag one year ago. All the corners and bottoms are fading in color. I brought it to the store and they said they couldn't repair it and "it's wear and tear". I was going to purchase another one, providing they fix this one. Called customer relations and they couldn't do anything. Extremely disappointed in their customer service and quality! Never will be I buy a Louis Vuitton again!

Louis Vuitton products are very expensive, but I experienced the cheapest customer service. They are only nice for the sales, but not nice when a customer needs help for the problems. My Victorine wallet in pink patent leather had a stain issue which wasn’t created by me. It had been used only a couple months, then set on my closet shelf for another couple months. I noticed darkish little dots were created on the back of the wallet. I believe the leather wasn’t finished in a proper way. I visited the Louis Vuitton store in Westfarms mall, and asked to send to the company for an inspection. The manager and another sales associate didn’t want to do anything at first, and keep saying that I did something to make those stains. I kept asking to do something, then they took pictures to send the company. They said they will contact me when they hear back from the company, which will take about 48 hours.

I had an issue with one of my Louis Vuitton EW bags and I went to the Louis Vuitton Store at Bloomingdales on the 59th Street in NYC. I received exceptional service at the boutique and was very very happy with the service Jean ** provided me with. The company really cares about their customers. Really a big fan of Louis Vuitton. They have very patient employees who really listen to the customer.

I’m beyond upset with Louis Vuitton. My husband and I visited the KOP location September 1 2018. We purchased a Surene MM. Absolutely beautiful purse. This was a extremely special gift that my husband bought me and shortly after our purchase I’m devastated about the outcome. After a couple days using the purse I realized this purse was not good for me. There is a area of the strap where the two pieces of leather meet the chain and actually pull at my hair and rip it out of my scalp. I called LV client services and they stated it was no problem and I could exchange the purse for another style. At this point I had my purse for less than 2 weeks. I then drove 45 minutes to King of Prussia LV and they refused the exchange.

I bought a Louis Vuitton little over 5 months ago (I have been trying to get them to help me since it happened, my purse was brand new at the time) and once I placed my bag on my seat in my car, the bottom of the bag melted. Really not sure what happened since this was a very expensive purse. My car and the seat were not hot because I was sitting on it! It was about 70 degrees outside in Colorado. I sent the purse back and LV told me there was nothing they can do. This was a $2900 bag.

Based on my BBB status, I show complaint was sent to Louis Vuitton on yesterday. Not sure if my formal complaint or other online reviews made a difference, but I received a call from Louis Vuitton today explaining there was a miscommunication between client services and the department responsible for receiving returns. I was told everything has been cleared up and another overnight label was being sent to me. I was told the rep working my case was checking the status and then became aware of the mixup. I will initiate another return and trust the issue will be resolved. Finally.

In May 2018 I purchased this shoe for my Birthday, paid $842.00 at LV online. Wore the shoes occasionally... A month later I began to notice the sole on the heel part extremely worn down... Mind you I have less expensive shoes that I wear more regular and had for years that has not presented this problem. I called customer service to explain my concern. The representative took my name and number and told me a manager would call me back. This never happened. I called back a month later. Sent pictures, went over the same story again... Rep said he would call me back. That never happened.

I think the reason for such a low rating is because most people who have a bad experience leave reviews more often whereas people with good experiences don't. The reason for my review is that my most recent purchase, I had incorrectly put in my billing address so I contacted LV through chat and the associate helping me was so sweet. Her name was Charmaine and she answered every single one of my questions timely and efficiently. When I told her the issue, she asked if it would be okay if she called me. I said yes and she called me right away and kindly fixed the order for me and even provided complimentary overnight shipping on MY mistake after I mentioned I had a trip coming up. I wasn't expecting any kind of restitution for my own mistake but I'm so glad I had the pleasure of speaking to Charmaine.

My name is Maame ** a good Louis Vuitton client. I purchased a bag and another bag made of the same material 5 years ago. I took it to the main Louis Vuitton store at Tyson’s corner for repair due to both of them falling apart. the manager and repair specialist rudely told me the body bag is a known issue so it can be exchanged. They told me the big bag, the one attached cannot be repaired nor exchanged because it got that way due to wear and tear. I told them I hardly wear the purse due to the price tag. The repair specialist told me and I quote, "I do not know how you carry your bag but that is clearly wear and tear."

I'm so upset! I spent a lot of money on my white LV bag and haven't used it a lot because I was afraid that it might get dirty. Every time I used it, I always cleaned and put it in the included bag that they gave me. Recently I took out the bag and found out that it turns yellow and sticky. I brought it to the store and later found out that it's not consider a quality issue because the bag is about 13 years old! I paid thousand dollars for a bag that cannot last more than 10 year!? Big disappointment for a LV product. I paid 300 for a Coach bag that lasts me for more than 10 years and still in good condition. NO MORE LV PRODUCTS!!!

To start off, this review is my honest horrible experience with AMANDA and the entire staff at Louis Vuitton Garden City, Roosevelt Field Macy's location. LIZ also added to my unpleasant experience. After owning my Pochette Metis for a short 2 months, with gentle use mostly on weekends, the wax on the edge of the shoulder strap started to peel off. I was shocked and upset since I'm gentle with my items, especially high end "luxury" ones. I went in to LV and explained to AMANDA the issue and she said it's no problems & that this style bag has been having these problems and she will put in a complimentary replacement strap order free of charge. I asked for a confirmation receipt or paper, and she guaranteed I did not need one, just my name/last name. I asked one last time and she said not to worry. I took her word for it.

On 4/14/2018 I went to the LV store in Sarasota, FL that just opened because my purse strap started to rip. Mind you the purse was purchased in January 2018 so only 3 month old, walked in everyone was nice. I showed the gentleman my problem. He said well I have to take pictures and send it to someone who can look at it and decide if they will fix it or I will have to pay for it. LOL I was like ummm look I just purchased this purse and I'm not paying to get this fixed. So either the 17th or 18th I called LV and spoke to someone who told me the same thing that I would probably have to pay for it then connected me to the store in Sarasota. Fine whatever, spoke to the same gentleman. He said he hasn't heard anything when he does he will call me.

I took my Limited Edition 2009 Kalahari PM (the Madonna bag) in because the handle has beads and one bead had broken off & the center part of the buckle (the long clasp, that fits through the hole on a belt) had come off and was lost but I still had the remaining buckle parts. I took it into the Lenox Mall LV store. The repair specialist asked where it was purchased, I told him it was a gift, he inspected the issues and told me he would return shortly. He took the bag to the back, stayed about 15 min, came back and said he couldn’t find the store sku # for the bag because it was a limited edition showpiece from 2009 and it's no longer carried in stores or made. He took all my info and told me he’ll send off to repair shop in California, and within 2 weeks I’ll have an idea of cost price if any, and assessed time for repairs.

I purchased a Neverfull in San Antonio Texas where the clerk did not wear gloves when handling a purse. I was not sure if out of the two which one I would want since this was a major purchase I had been saving up for. The clerk that helped me was very nice and told me if I decided to exchange I could within 30 days of my purchase at a store nearest to me. I was there for a conference and had to fly back to my home. I was able to put my LV box in my suitcase and knew it would be best not to leave the purse in the check back. So I took the purse out the box and put on my carry on bag on the plane, what most woman would do after spending 1400 dollars. Within a week of me debating on the purse I decided that I wanted the initial Neverfull. Since the nearest store was 4 hours away, I had to arrange a trip to the store.

I went to the LV in Naples, FL. I had heard horror stories about how they treat people. I can honestly say that was not the case for me. I bought a GM Montagine with the Zippy organizer. I did look at quite a few bags before setting in on that one. My SA Sabrina was fabulous. She emailed me on tips on how to care for my bag. She also sends me texts to events from time to time. I purchased my items July of 2016 and I love them. I also own an Artsy MM which I love as well. I bought that one online and had no issues. I think there will always be bad reviews with good. I would always go for yourself and see. I will buy another bag from them.

I purchase a Zippy wallet with leather corners 5 months ago. The wallet is bowing where it’s stitched close to the zipper. This is a $960 wallet, that I’m being told this is due to “normal wear and tear”!!! I am retired and my wallet sits in my purse 5-6 days a week without coming out! I took it back to Ross Park mall and there’s NOTHING they can do for me. They sure take your money with a smile, but God help you if there’s a problem... You’re screwed. Then the store manager had the nerve to say to come back and pick a more durable wallet at MY expense!!!! SERIOUSLY?

This was my email to the manager at LV Scottsdale. They responded again saying that they would not warranty it. Clearly the face of Europe has changed a lot and “made in France” or “made in Italy” just doesn’t hold the same water anymore. These are not the same artisans that were mentored by generations of skilled workers...

So, I have been buying many LV products online the last couple of years because my income has changed. The last two items I bought, however, did not meet my expectations. The first was the Neo Eye-Trunk for iPhone X. The product list price was $1250 but the product itself was poorly designed. The clasp that was designed to keep the phone on the case, yes, on the case, not inside, kept loosening up. My phone fell out many times. Also, the gold pieces on the edges of the phone scratched easily. I had to return it. It was within 14 days. I got my money back into my PayPal account two days after they received the phone back.

Just adding to the numerous bad reviews this company already has by sharing one more. Even one star is too many for this review. Every review that I have read is absolutely accurate and I am extremely disappointed that I had to find this out for myself. Unfortunately the “customer service” is there for appearances and not for any help at all. Absolutely disgusted with the way I was spoken to on the phone when I called to check the status on my repair. The agent was rude and used verbatim out of context and then proceeded to give me a lesson on English vocabulary since I seemed to be intimidated by the words she was using.

I have been purchasing LVs since 2005/2006. I believe one of those years. I recall my first purchase was a Denim Pleaty purchased in Dallas Fort Worth. Loved the bag and was excited to finally have one! As the years passed I seemed to be getting an LV about 2 per year. Again never an issue. (Also love the fact that they put your name in their system to show all your purchases no matter what LV store it was purchased at, you can also walk in to an LV store and with proper identification request an entire print out of all purchases since your first to your last.) LOVE THAT! I also appreciate the fact that if requested in the store (since I like my bags crease free, they will take it to the back and stuff it with a clear air pillow) and place it in a larger box and bow as opposed to the flat boxes.

We have purchased over $30,000 worth of handbags from Louis Vuitton. Most of the handbags are used on rare occasion. Recently I took out a white model that had only been used 1 time. The front pocket was visibly discolored. After checking on the internet I found that this is a known defect due to adhesive that was used to attached the liner in the pocket. I contacted the store and brought the handbag in. The store people took pictures of the bag and 3 days later quickly denied this is a manufacture defect. I pointed to all of the similar claims on the internet and the representative immediately denied that this is a pervasive problem and claimed no responsibility. Clearly this company and product are not up to the price they charge and should be avoided in favor of companies that stand by their quality.

Had my bag 3 days with no use and took out of bag once and didn't put it down on anything. It was 5000. Brought back and Declan said he can't sell it and wouldn't give my money back and was so rude I felt like I was on trial and Terry lied just to make a sale. Can you imagine keeping my money. Got home and husband looked through magnifying glass and nothing and no help from customer service. What do you do???

I purchased a handbag yesterday at a store in Massachusetts and thought the in-store experience was wonderful, but my calls to client services prior were astronomically terrible. I had to call FOUR times to receive answers to simple questions and instead of getting the answers I needed, I had to piece together store policy based on each conversation. One woman even lied to me… Here’s a breakdown of what I was told on each call. 1) “You cannot order over the phone but you can call the store to make sure they have the bag in stock… they seem to have a bunch of your bag in stock.”

Jan. 11 I ordered the Neverfull MM in Monogram with Cherry interior by mistake (had two items in cart and deleted the wrong item). As soon as it arrived I contacted Client Services and they informed so I was able to do the exchange my local LV store in Saint Louis. Upon arrival, I found the correct bag- Neverfull Damier Ebene MM in Rose Ballerine. There were a total of four bags left in their inventory. I went through each bag and they were damaged! Pen marks, heavy glitter, dirt, and heavy use. I found one that by first look seemed good. Did the exchange and SA insisted on Hot Stamp. I agreed. She boxed it up after stamping and I was on my way.

My husband bought me a $800 sunglasses from Louis Vuitton in Short Hills, NJ 5 years ago. I wore just 1 time in first year and lenses fell off. (Unfortunately Lenses lost in the park. I cannot find them. I just have the frame still...) I went back but they cannot replace (They said this model was long time ago. They don’t have anymore???). Why I pay $800 for brand name sunglasses but they aren’t behind their products? And their customer service is horrible. I did love and have some handbags even luggage from LV but now, I never ever go their store even take a look. No more Louis Vuitton in my accessories collection.

Tried to return a bag to exchange. Very disinterested difficult staff. The bags leather pattern was not consistent and patchy and the bag had creases. On purchasing was told I could exchange/obtain refund but this was not the case. I will take it up with head office but from reading other reviews I am not expecting to get any joy there. Will never purchase anything from this brand again.

I bought a pair of 800.00 Louis Vuitton gloves, and wore them 3 times and they ripped at the seam! Obviously a defect in the leather! Sadly, they refused to repair or replace! I will never purchase anything Louis Vuitton, again! If they do not stand behind their product that says much about them. I have bought leather gloves for less than a 100.00 without a name brand and am happy to say have had them 20 years! Who is making LOUIS VUITTON?

I took a LV bag to the LV store in Tucson, AZ at the LaEncantada Mall. I wanted it refurbished, new strap, inside re-done, piping, etc. I had this bag re-done in the same manner when I left it with the NYC LV store on 5th Avenue in 2008. They did an excellent job, refurbishing with the same color leather, etc. NOT SO, at the Tucson LV store!! They charged an exuberant amount, but I really liked the little bag so decided to go with the repair cost. OMG!! I got it back and it looked like a KNOCK OFF!!! They put the yellowish color leather on it and this lame clasp with a magnet and every time you bumped it; it would come open. I complained and complained and was told, 'oh that is the leather we use on all bags, blah, blah, and that it would change color over time!! I told them I would die of old age before the leather changed color.

Bought a bag online, advertised on their website as 14.1" wide x 18.1" high. For those of you who have any idea of dimensions this would make a big handbag. What I received instead was a little tiny purse-like item. Spoke to their customer service (very un-intelligent, unprofessional, disgraceful staff that shouldn't even work at McDonald's), who after much effort was able to mumble that there no mistakes on their website and therefore they must have sent me wrong item. Returned the item asked for exchange assuming it was wrong item. Spoke again to their customer service (different person, same thing probably no high school diploma) and they tried to explain that somehow "ummmm maybe you supposed to like wrap the tape measure around the bag". Hung up disgusted, sent an e-mail to customer service noting I'll hold them responsible for false advertising.

I purchased a purse during our Christmas vacation and decided to return because my wife found something else that fits more for her personality. I returned the item at the Louis Vuitton store in San Diego within the 14 day return policy and the associate there, happened to be a team lead, was not happy. He said things that made us feel uncomfortable and made Louis Vuitton company look very cheap. I mean we, consumers, change our mind all the time, especially during the holiday season, and the company and/or its associate has no business to tell consumers to "make sure next time you spent enough time to find what you really like so you don't have come back and return." This speaks lowly of a big company like Louis Vuitton. I'm very disappointed at its customer service and will not return to this store. It can't compare to any other stores out there. What a shame!

I am a UK citizen and my wife and I were taking a holiday in the South of France, back in October 2017. My wife purchased a man's jacket (circa EUR 3,000) from the Louis Vuitton store in Cannes. At the time we asked the Sales Assistant and she confirmed each time that we were at Liberty to refund the jacket within 30 days of purchase. To cut a long story short, it is now 27th December 2017 and we have yet to receive our refund. Initially, we had to take the Jacket to their Flagship store in Central London, where the jacket was despatched internally back to the Cannes Store. I have been in touch many times each week with their UK Client Services who have been extremely polite, and they have made the right noises. However they have still been unsuccessful in arranging a simple IBAN Funds Transfer.

I bought a Neverfull tote bag MM, when it arrived, the bag is folded on both edges, so I called customer service to send me a bigger one that will accommodate the size of the bag. The agent told me to drive to Baltimore or Atlantic to get a box that will accommodate the bag!!! THAT IS WHY I BUY ONLINE FOR ME NOT TO DRIVE!!! I AM VERY DISAPPOINTED!!!

Tried to buy my wife an overpriced bag for Christmas, depending on the minute depends of I can add it to my cart or not. Then I talk to someone on the hotline and they tell me it is not available and I can't but it buy it from a store over the phone either because I haven't bought a bag in store in the last 12 months. They find a store that might sell it to me, and they never call me. So I call again and I get hung up on.

After looking everywhere for months and watching online I finally found one favorite pm available and bought it. I waited and waited and no email confirmation, called them back and they said they had none available. She said she didn’t know why they processed purchase because there are none available so she cancelled the transaction.

Please think twice before you invest so much money into buying a LV bag. If anything goes wrong with the bag, the customer service both at the store and corporate level is extremely poor. They don’t attend to your problem at all. In fact one of the customer service agent hung up on me saying there is nothing they can help me with.

My husband ordered a Pochette Mini for me at the end of October, the associate at the 1-800 number said we would have it in a week. A week goes by we call back. They said oh they don't have anymore. I said, "How could that be? They had 9 in Las Vegas last week when we called". So I called again. Someone promised to call me back and didn't. So I called back and asked to speak with a manager. None available so a young lady put me through to the Plano, Texas store and what do you know they had both, the Mini Pochette and the Pochette Metis. So she sent me both which was very nice.

I ordered the NEVERFULL MM through phone and first, there was a delay in shipping. Then when the bag actually arrived, it came in as a NEVERFULL P (one size down)!!! I paid for M and you gave me P: such a good deal for you!!! I immediately called and the sales associate asked me to exchange for the correct one in the local store, and she suggested me to go to Las Vegas or LA's store because I said I live in California! Man, California is HUGE and I live in SF! She said there's nothing in SF so she asked me to ship the wrong item bag.

I purchased a Sully MM bag in April of 2014 ($1800). The buckles started fading within months (less than a year). I called the LV store in Nashville and was told that it was normal wear and tear. Then ten months in, I notice tearing on the corners of the bottom of the purse... Sent pictures at first then decided to return it to the store before the "year warranty" was up. I was told they do not replace anything with tears on the canvas and that it was normal wear and tear. I explained that I don't carry the bag everyday to have this type of normal wear and tear. The salesperson was like, "Oh well..." A friend told me to try another store in which I did, (New Orleans) but after jumping hoops I am still stuck with an expensive bag that I am embarrassed to carry. Dooney and Bourke is a FAR better purse. Quality is amazing and they stand by their more affordable products.

I live nowhere near a LV store. I have called them to attempt to order a Neverfull, and boy was I surprised how rude the woman was. I'm discussing dropping 2 grand on a handbag and she just was rude and condescending. I gave up and called a second time- they are not helpful, they will not problem solve, they just act like you are bothering them. I am shocked that so many people had similar experiences. I will not be buying a LV bag ever after reading all of this. My cousin had a LV bag from the store- brand new, and when I was inspecting it, the trim color on the leather, looked like my daughter painted it. I would have sworn it was a fake. It is evidently common knowledge that LV customer service is the worst. I swear, I will be buying a replica if I ever see a LV bag I love. But I won't invest thousands in a luxury company that has customer service equivalent to Wal-Mart.

Every time I call them, they don't sound very helpful, I tried to let it pass for several times, but I think all of them does not sound very friendly at all. I received my red Pochette Metis crooked, so initially I asked for exchange, but then I realized they won't processed your exchange 14 days after they received the items you returned, so basically, after several days while the return is on its way, I've changed my mind and wanted a different item, when I called them, they said I cannot do it because the exchange is already in process, already in process when they just received my exchange that day??? But will take them 14 days to process the exchange??? Does not make sense at all. But then again, I wouldn't mind and maybe just let this one pass again, but the sound of her voice is just so arrogant!!!

If I could give this company zero stars, I would. I took my bag in for repair and considered investing in a new bag. The sales associate advised that it was in great shape and worth repairing. Failed to tell me the leathers would not match. Contacted the complaint department and the managers and they did nothing to resolve my issue. Was offered a bottle of champagne when I picked up the bag as if the champagne would make it better and fix my bag. These are luxury bags. You’re spending thousands of dollars and yet this is how they treat their returning customers. Will never buy another Louis Vuitton again!

Horrible client/customer service. I have a repair that LV will not return my call. They keep referring to the Galleria Houston store who clearly has poor management as when I went in I was told Mgr went on a two month vacation. Sorry. Customer service mgr Andrea Takes my bag and says she will follow personally. I have yet to hear from her since. Client service says with each call they will have the store to phone me. Weeks now and much wasted time still nothing. So disappointing. I will not be wasting my money in the future or my time with a company that does not value their customers.

Wow, speechless at the negative reviews, remember LV is a luxury brand. As such, once you have placed ALL your credit cards in a wallet and decide it is just too big for you and try to return, yes it is considered used. If you were the next buyer, would you buy that item that you tried to return? Hell no! And just like any other items, if you spill anything in the bag, chances are you will not get the stain or smell out. So why would you expect that LV can fix that for you? I have to say that I do have 10 LVs, I take care of all my bags and love them. I use a liner or organizer inside, I keep my spillables in makeup cases, etc. If I damage the bag, I did it so tough ** for me. But I would not insist that LV fix it. Customer service has been excellent each time. I think you reap what you sow, if you are rude to them, why would you expect them to be nice to you (even though you may think they should)?

This is so ridiculous. I called to place my order with a Representative, And was treated very rudely. First of all I was never notify my order was not processed, Until I took the initiative of investigating on my own. Secondly I call to explain to the customer representative what happen. She never offer me to place another order. I Requested to process the order with a different Card if needed so my account would not be blocked, I explain to her this was a gift for my husband and I was expecting it by Weds, and if she could do any exception, shipping it faster at no charge, considering the situation.

I received my Iena MM with a rift on the sides of the box. I was a little disappointed because I was hoping to get a perfect package. I then open the box and was not satisfied with the indentation of the bag. I called Louis Vuitton right away and demanded an exchange. They emailed me an authorization # for the exchange. On the next day however, I decided I will just return the item because I worry that they might send another one with indentation creases. I called Louis Vuitton client services and the guy that answered the call told me that he doesn't have the authorization to issue a return label. He then added that I have to wait 2 days to call back and wait for a full refund authorization instead. I trusted the guy, but after 2 days I called again asking as to why I have to wait to get a return label for a full refund. He then put me on hold and he (Eryn) told me that he changed it to a refund instead of an exchange and it should be all good.

I bought a Speedy B30 in Hong Kong 8 months ago and noticed cracking on several spots near the zipper. Before I made the long trip to an LV store I searched online and found this thread which made me concerned about returning the bag. I emailed the SA in Hong Kong and had a reply that cracks cannot be fixed, however, as part of the international policy I can bring in to a local LV store in my country (Philippines). They examined the bag and initially was asked to wait for 8 weeks for repair. The SA showed the bag to the repair expert and on the spot offered to replace the bag. I opted to upgrade to a Montaigne and had the cles stamped. They provided me drinks while I was busy looking through other options. Overall, the experience was pleasant and not at all intimidating.

Don't know where to start. So I've been looking for this limited bag that they made so much of and won't be making it again, so I called client services to see if any stores still had it. So she told me yes, there was 2 in stock. The only thing was I would have to fly to that island to get it. Sorry I live in Hawaii so there's several islands here. So I called to check if I could do a phone order. So this time I was talking to another person. So he asked did you purchase something with us in the past 6-12 months and I said "no my last purchase was in 2015." So he said "no we can't do a phone order". I was like "What." This is my 6 purse I'm purchasing and I can't do phone order because I didn't buy anything within the last year. OMG. I find that so absurd and prejudice. Um really? Yes if you have a lot of money you can afford to buy from Louis all the time.

I received a handbag that belonged to my sister after she had passed away. She had a number of designer bags and I chose the one I admired the most. She loved hand bags and had a number of them as she constantly was switching off. This particular bag was like brand new when I received it. I used it a couple of times as I like switching purses also. I used it a couple of times and could see that where the metal parts that were attached to the leather tabs that hold the handles on was wearing away on one side of the purse. I used it this weekend and finally the handle wore through and I was holding the handle by one strap as the other one had ripped completely off. I don't know if she had ever registered this handbag but found a tag in the purse with the numbered **. I also have the cloth bag that it came in. This is so disappointing to me as it was a remembrance of her.

I've read many reviews and agree with many who have had a bad experience. I stopped buying LV's for about 5 years. Recently my sister asked her to help her purchase a purse and I called and nothing has changed. Customer service talk like they are indifferent and don't care if you buy the product. For a luxury brand among many, LV has the worst customer service. Sales people act that they can care less if you purchase the product. If issues or problems arise with a purchase they automatically assume it's the customer fault without really listening to the customer. I have taken my money somewhere and will continue to do so. Good luck LV and I hope you stay in business. I want people to realize that you have options and why buy anything from a company that does not put their clients first.

I honestly don't know where to start with this review. As someone who does a lot of online shopping I thought the customer service I would receive from Louis Vuitton would be far superior than any other store I've ever shopped at but Boy was I in for a surprise. While I was in New York in May 2017 I was determined to buy a pochette Metis. But with so many Louis Vuitton stores in such a big city I thought it would be wise to call beforehand and have someone check their stock. I am glad I did because both bags I wanted were nowhere in New York so I asked if it was possible to order one over the phone. The girl I spoke with found a Marine rouge pochette metis for me and a week or so later it was delivered to my door. I still couldn't shrug the other purse I had wanted (the pochette metis in monogram) so I kept checking online to see if it would come back in stock. And lucky for me it did a week or so after getting my other one.

Saint-Germain PM Bag - With being a Florida State University student, when I saw the colors of this purse (a garnet and gold color) I fell in love. With the added rose braided detail, it completes the fun, modern look. The workers at the store I visited in The Mall at Millenia were very helpful and the process of getting the purse was simple and quick. I have had this purse for a month now, and I don't have any true complaints so far.

On the 7 January 2017 I was in Rome Italy and purchased two iPhone 7+ covers from the Louis Vuitton outlet in Piazza San Lorenzo. After just five months the rubber around the edge of one of the covers started to come off. In the beginning of July '17 I wrote to their customer service section asking if I could send them photos so they may assess the defect and I was informed that this was not possible and that I had to take the cover to one of their outlets. Whilst this is understandable I wrote back to them informing them that this was not possible because I live in Malta and there are no Louis Vuitton outlets on the island and it was not possible or my intention to travel anywhere outside Malta in the near future.

Been reading through all these reviews. I'm a person who likes the look of LV and other brands but am not willing to pay the extortionate prices they charge for them. Even if I had the money I would not pay for them as I think they are rip off. I'm very happy with my cheap knock offs and reading these reviews confirms this to me. I would suggest others save themselves the money and the bother and do the same. I've got some LV knock offs I have had for years and are still going strong and reading these reviews it sounds like the genuine items are not even as good quality as the knock offs can be.

I recently purchased a Neverfull purse and six weeks after barely using it there were black markings on the body of the bag. Now I've worked for a luxury handbag retailer and I've been in the retail industry for 16 years and I know what defective versus poorly taken care of looks like. I called Customer Service and sent them photos of what the bag looks like. I was told that I was responsible for the damage and that I must have rubbed the bag up against an abrasive surface. When asked what they consider an abrasive surface she had no idea.

I ordered a bag online, UPS was supposed to call me when they attempt the delivery, no call was ever placed, even though I was home, online tracking indicated that the first attempted delivery was failed. I then called Louis Vuitton to explain what happened and they offered me the option of having my bag placed at a UPS pick up location, and that I would be notified within 24 hours of the pickup location. I received no such notice. Instead, an UPS delivery man showed up at my door with the package, however I was not home, and on the phone he said he would leave he package for me at a nearby location. To my surprise, when I came home, there was a slip but no pickup location was indicated.

I purchased a sunglass case from Louis Vuitton in March of this year with the purpose of using it for the summer. Two months later, the case starts peeling. For a high end product, this was very unexpected so I brought it to Edina Galleria where there is a Louis Vuitton store to have it looked at. They decided that the sunglass case needs reglazing and they will have to take it for 6 weeks! The main reason that I got this case is so I have somewhere to keep my sunglasses especially during the summer months and surrendering it to them for six weeks defeats the purpose of the purchase. They keep repeating to me that the service will be free, like I should kneel and thank the heavens that they are willing to do me this favor.

I used to love the brand so much and tried to buy an item in my every trip (since there's no official dealer in Iran) bad I had few bad experiences which disappointed me made switch to other brands. First it was in Dubai in Emirates Mall. They closed the door and said you have to wait in the line because of lack of staff but they were so rude. Then when finally let us in I bought a pair of shoe. They said they don't have box. They put in a shopping bag and close with a tape. When I opened the bag the shoes were without a dust bag. I returned to store asked for the dust bag they said we don't have them. I complained that it’s a necessary item for product care and you had to tell me before selling it. They respond very badly and in an angry tone and the funny thing was that the guy was manager of the store.

I tried calling in several times in attempts to order two products that are not available to purchase online. A message pops up instead of "add to cart" that reads "call for availability". You first call the number listed and they check to see what store it is in. Then you are transferred to the store's phone ordering system but they are not actually a part of the store. They arrange a phone call or leave a message for the store you are trying to contact. In my experience; I attempted to contact three stores, left 7 messages over two days, and did not receive a single phone call back.

Over the years we have made plenty of purchases from Louis Vuitton. Stemming from my wife's purses, wallets, keychains, including my wallets, belts and regretfully my money clip. One of my purchases were made at Yorkdale's Louis Vuitton, it was a men's money clip. I purchased the clip for $395 plus tax a couple of years ago. Yes some may say it was a while ago, in my option, when you think you purchase a money clip at that cost, you would be purchasing a quality piece for more than two years.

My husband purchased the KEEPALL BANDOULIÈRE bag for me and had the tag hot stamped with my initials. I went back to the store within two weeks (I don't live near the store) because the handles and bag had small spots of silver on it. They brought the bag in the back and brought it back to me 15 minutes later. I examined the bag and the spots were still there, they said they did the best they can do and I would have to talk to the manager. The manager didn't get back to me so I called the 800 number and she connected me to the manager. The manager told me that her employees said it was impossible to get the hot stamp silver on the purse and she could not replace the bag but they could send in the bag to change the handles with no charge to me. No charge to me, of course no charge, the bag was never used and I want a new one now or I want to return it.

I had purchased 2 products from Louis Vuitton, DLF Emporio, New Delhi, India, in December 2016. In January 2017 after having just begun using one of the bags (Keepall 45 Monogram), I started having problems with the Vachetta Leather. At the time of selling, the 2 Male Sales Associates namely Hardik ** & Nikhil ** fully assured me that free After-Sales will be provided if there was absolutely any problem within 1 or 1 and a half years. But when I called them up, they refused to take my call, and when I visited the store, they showed me their true colours. Following my shocking experience at the abovementioned LV Store, I wrote to Mr. Neeraj **, Retail Head, LV India (not the Country Manager), for taking immediate action against the 2 Male Sales Associates and also to get my bag repaired.

I just purchased a purse on June 3rd 2017 and the front side stitch is coming off. I called customer service and was advise to take it the the nearest store. Needless to say I was not able to exchange it or return it. I was told to leave it since it had go through quality control. Being that you are known for the best quality and stitch I was expecting way more from you. I either get a different purse or get my money refunded or this will go on all my media. I did not even had a chance to use it!!

Over the years, I have purchased over 5 Louis Vuitton handbags. I have a make-up bag from them that began to deteriorate almost immediately. I did not contact Louis Vuitton until recently asking that they either repair or replace the bag. I wrote the president of the company and included photographs. Over 6 weeks have passed and I have not heard a word back. Expect to spend a lot for their product, but do not have any expectation that they will stand behind their overpriced product if you have a problem. Beware.

I called and asked about an item that I really wanted for my birthday, and had wanted for couple of years. The woman at client services assured me that it would not be discontinued, even though it had low stock. I would have purchased the item right then had I known that it would be discontinued by now! However with her assurances I felt that I had time to wait at least one month which is exactly what I did. Now the item that I wanted for over two years is gone forever and discontinued. I hope you can understand my deep level of disappointment, especially when I could've purchased the item only a month ago. She should not have given assurances if she had no way of knowing they would be upheld. Now I will never have the item that I wanted, I feel robbed by her incompetence.

I am a big LV fan and so is my entire family. I have always enjoyed their handbags until one day, I got a defective bag! I assumed, given the price of $1700, that the customer service would be great. I was so wrong. I never knew how bad their return/exchange policy was until I started inquiring about my damaged handbag. I bought a Coach years ago (about $350 purse). It was wearing out so poorly that after 2 years, I walked into their store. They looked at it and offered to mail it in for $20 shipping cost. I got a callback a week later. They gave full refund (including the taxes). So, I am shocked that a luxury brand falls so short to other retailers. I just never knew. So, please keep in mind before you spend $1000s. If you find it's broken after 14 days, YOU ARE ON YOUR OWN! My bag: Girolata Damier Azur Canvas. The straps randomly unbuckles, dumping all the purse contents.

First and for most, I would first like to indicate that I've always purchased Louis Vuitton products and have always come to notice the immediate turn around in customer service when you buy a purse and return a purse. My recent experience was one that I will never forget and always remember before I ever purchase from this worthless and scamful brand, LV. I entered a Louis Vuitton store this past Mother's Day and purchased a brand that receives so much praise. Unfortunately my mother wasn't pleased with my decision making and asked me to exchange the purse for a different style.

April 23 - ordered a Rosalie coin purse online. Order confirmed and shipped on April 25. Their website tracking link goes directly to a FedEx website, which shows the tracking number as invalid. I called Louis Vuitton customer service (1) and they advised they only ship with UPS. They advised that I check the tracking the next day to see progress. I keep tracking the package and last scan was April 26. Then no activities afterwards. By May 1st, still no activity on UPS website. I called UPS and they said they are not sure where the package is located and I have to call sender to open investigation. I called Louis Vuitton customer service (2) and reported the issue. They advised that they will open a file and investigate with UPS and it can take up to 14 days.

My 13-year-old saved her hard-earned money to buy me a Louis Vuitton phone case for my birthday April 20. Initially it attached fine. However a week later started lifting. Not to mention corner was bending in a strange way. I took it back to the Gardens Louis Vuitton store where it was purchased in Palm Beach Gardens to see if it could be replaced as it was only TWO WEEKS old and my iPhone 7 Plus would not properly stick to it not to mention the corner bending. I was told by the RUDE sales person (Female) that it's obviously worn (Got it two weeks ago) and cannot be replaced. Seriously for $330 I am ashamed my daughter used her hard earned cash to even buy this piece of junk. Going to return and stick to my $20 phone cases. What a joke for customer service and quality of product.

You would think that a luxury brand like Louis Vuitton would have good customer service, but sadly, it's not true. Recently, the lining in one of my bags started to rip and kept going, now the whole lining needs to be replaced. The closest store is about a 40 minute ride away. The purse is 5 years old, but my favorite! I called customer service to see if they could give me a ballpark figure on replacing the whole lining and I was told no, I would have to bring it in or mail it, they wouldn't quote me a price over the phone. I explained that the store was quite a drive away and if the lining is $1000 I probably would just get it repaired locally, not authentic, but if it was under $500 I would make the drive.

I have purchased several purses at Louis Vuitton Northpark Mall, Dallas, TX. One of my purses I noticed the piping had torn and the wire was hanging. I hardly carry the purse because I change the purses out often. I went to Northpark on 4/30/2017 to either have the purse repaired or exchanged and was told I would need to pay $180 + tax. The purse still looks new and in good condition, so it's not like I wore the purse down. I was surprised that they didn't offer to repair the bag for free or exchange it for equal value. I decided I would not buy another Louis Vuitton after experiencing the lack of customer service. I guess my business is valued there.

It is unfortunate that so many of you had a bad experience at LV. Customer service is a true driving factor for me that sometimes even the best product cannot overcome. I work hard for my money and won't spend it where that is not acknowledged and appreciated. This past Friday, I purchased a Sperone Damier backpack that I'd had my eye on for a few months. I did research and actually (briefly) considered purchasing a knock off. But I came to my senses and realized if you're going to get such a great piece, you should take the plunge and indulge yourself.

On 2/14/17 evening, my husband and I purchased a handbag in your store. At checkout time, we were told the option for hot stamping, at that time, would take about 45 minutes so we decided to come back to get this done at a later time. We were told to come back anytime, and that it would only take 10 minutes to do. On 2/19 morning, we drove back to your store to get the hot stamping done. To our surprise, we were told we had to leave the bag and the person who could hot stamp was not working on weekends, and that I should call next time before I come.

I received a beautiful, dark brown Mahina Hobo handbag as a gift from a friend a few months ago. The bag is gorgeous, in excellent condition; however, after a few wears and (when I'm not wearing it the bag is stored in my closet in a duster bag) the handles on the bag started to change color as if the leather was breaking down. Another girlfriend of mine indicated that she had a similar issue with her Bottega and Louis Vuitton handbags she had received as a gift and both stores exchanged the bag for her without issue. With that in mind, I went to the Louis Vuitton store at the Town Center in Boca Raton to see if my issue could be resolved. I was greeted by a gentleman. I explained my issue and showed him the bag. He stated that damage occurred because the bag was exposed to humidity, which was not the case with my bag since I had only wore it several times and had stored it in the duster bag when I wasn't wearing it.

I Recently walked into a Louis Vuitton in Bloomingdale's on the corner of 59th and 3rd. I was coming in for some solutions for a had bag that I purchased my wife 3 months ago that dye had spilled on that morning. Not only did I not get any solutions the manager was speaking down to me in a condescending manner. We invest so much money in this product of luxury and it is amazing how nothing can be done for you. I was told "sorry but we cannot do anything for this bag" and when I asked for a solution I was told "buy another bag and throw that one out". The manager said we cannot fix or replace this bag, it's too expensive to take apart and reattach a new component. I'm like what??

Louis Vuitton charged my credit card 3 times, then refused to send my item. They would not even call my bank to verify the charges or fix them. It was their own "global maintenance computer issue" and Customer service was incredibly rude to me. This company apparently does not need customers, I guess it's b/c their products are so overpriced. I ultimately received an email stating they are "unable to accept my order" despite having "Accepted my MONEY".

Ordered Louis Vuitton Neverfull. Arrived with damaged strap, and exposed stitching on corner of bag. Requested exchange. Never updated as to how long. Simply received an email the day before delivery. Second bag arrived. Wonky stitching beside buckle. Second bag's box damaged, no receipts, no exchange form, nothing. Emailed complaint. No reply. So called the following day. Told it took 48 hours for someone to respond but the email was tagged to my account. Anyway proceeded and asked why bags were in such bad quality. Couldn't finish my sentence and Danielle kept cutting me off, talking over me. I asked her again why LV bags were in such quality, she said she couldn't answer me. I told her that I had to take two days off work and all the inconvenience they have caused, and she had the audacity to say, "I don't understand what it is that I can do for you, I can't do anything for you!!"

I purchased a pair of Wellington boots. Within the first year it hurt me so much on my ankles, I took them off with help of my sister and I got a cramp. I was in so much pain. I wore them a few times after that. Again with help of someone taking them off, I had so much pain on the lower bit of my leg and happened to have cramps. Since then it has been continuous.

Bought cuff bracelet for my wife. It was too small. Followed return process and sent it back. The item was returned to me and they said it had too many scratches to be resold. My wife tried it on and it was only out of its box for less than 5 minutes. They say they have pictures of the damage but refuse to send me copies. The bracelet has no visible damage. I am denying the charge and sending a demand letter for copies of the pictures, which I am sure they don't have.

My husband bought me a purse for Christmas, first, and I would say the last of Louis Vuitton! I showed my special gift to my family and friends but I wanted different designs so I went back to exchange it. My sales associate said she can't take it because had been used. I was furious and upset for the accusation of word used. I said "show me what is wrong?!" She said "maybe if the lotion you used in your hands the color of handles changed the color," and she said for the wallet has been used! Still upset over the statement which I never used it. She said "the wallet when you open has bubbles." I was going insane what I was hearing! $700 wallet can create bubbles less than 2 weeks. Ridiculous, insane, what is wrong? I paid $2800 for a crappy quality that can't last in closed, and they don't stand by their product! This is rip off! How come they don't get a big lawsuit against them! So bad experience? They make you go insane.

LV Hortensia sunglasses. I really like them. I got them at Christmas night 2016. After a month the temples are too open and I strongly believe that the clerk did a mistake and put in the box the sample ones. I went to exchange them on January 21 at Montreal store and the 30 days grace period has expired, and they can't do nothing... How is possible that a merchandise of such brand doesn't stay behind their quality of their products? Not even a month... I'm very disappointed and until now I can't believe how this brand has survived that long with products of poor quality that after a month is not good. I expected that from a dollar store, and I never been disappointed with a dollar store product as I'm from LV. I really thought that was a brand that respect their own reputation and respect their client. They have the worst customer service policies in the retail store. What a shame LV... Never again!!

I bought my daughter a key fob for Christmas. Her boyfriend bought her the same one. Went to the Louis Vuitton store in Boston and was told I could only have a merchandise credit. I was also high pressured into buying a bag at the time as well. I bought online in early December, so I was much too late for their ridiculous, unreasonable return policy, which is 14 days! 14 days from the date of purchase. Many stores offer a Christmas return policy until January 31. Louis Vuitton you have lost me, as well as my daughter as customers! Never again will I step into one of your stores. This is a horrible way to treat a customer! Shame on you!

I purchased the Louis Vuitton Artsy for someone in 2013. 4 years later it's in excellent condition. Most of the LV bags you should not allow it to have direct contact with your underarm deodorant while carrying it on your shoulder. Make certain to have on short or long sleeves. NOT sleeveless... This causes rips on the top of the bag from your deodorant. Hope this is helpful.

I purchased a small Louis Vuitton carry on bag for the plane back in March of 2015, and a few weeks ago found a small tear in the leather. When looking closer at the rip, you can see where a piece of the metal and plastic hardware had poked through the leather. I took the bag to my local store, where I literally spend thousands each year, and I had to argue with them to even consider looking at the bag. They then sent the bag away to California and after 2 weeks I was emailed and told the bag could not be repaired and there was nothing they could do. This is the worst customer service I have ever experiences from a luxury brand and would not buy another thing from their line again. I believe buyers should beware.

I bought a men's wallet for my brother for Christmas gift. My brother transfer all his credit cards and money into a new LV men's wallet. After put the wallet into his pocket pants, he say is "Too big. Can I go exchange for a smaller size." He transfer all credit cards and money back to his old wallet. The salesperson say that I have 90 days for exchange. I went back to Saks Fifth Avenue Louis Vuitton store in New Orleans LA. to exchange for smaller size. The manager of the store say that we wasn't able to exchange because is already being used. I'm asking the manager of LV store for exchange and guarantee policy. The manager answer "We don't guarantee anything". I say to the manager of the Store: "I pay $ 500.00 for a piece of trash". The manager say "Take your trash and go". The manager having a very bad customer service. I say to the manager that, "Wal-Mart having a better exchange, guarantee and customer service than Louis Vuitton".

This company is absolutely DISGUSTING. They sell bags and products that are made from CROCODILE SKIN. You yourself are a disgusting company and if you purchase their items you're a disgusting and horrific human being as well. How bout I shove a rod down the back of a human and sell some human skin bags? So horrible. Anyone who does this to an innocent CREATURE for MONEY is going to hell. LOUIS VUITTON IS A SELFISH DISGUSTING COMPANY. STOP GIVING THEM YOUR MONEY, FOOLS.

I purchased Conspiration Pilote Canvas sunglasses from Louis Vuitton store. After carefully wearing little more than 100 times center bar canvas leather broke and fell out. Went to LV store for repair but person in charge of repair said they do not have manual to fix leather part. She suggested I go to third party repair shop and fix it there but also said Louis Vuitton does not spare parts. What the **!!!

Louis Vuitton exchange and refund policies suck. They wouldn't exchange a refill perfume I purchased on their website just because simply I unwrapped the plastic cover from the box. Very disappointing that LV's client services and exchange policies don't meet the standard of the name brand.

Me and my girlfriend were out with friends one night. Drinking and having a good time, when a friend of mine (boy) mentioned a Louis Vuitton purse for his mom. My girlfriend responded by saying she wished he was her boyfriend. Real hilarious right? I went into their store to look at bags. I couldn't believe the price tag. They must sell their purses with thousands of dollars of gold inside to ask for such crazy prices. I proceeded to see a doctor. Not because I was shocked about the price, but to sell one of my kidneys. After the operation and the weeks of painful recovery, I went in to finally purchase the bag of her dreams. It turned out I still did not have enough money. I decided to sell my car, a 2005 Ford Focus ZX4 ST. It was a wonderful vehicle, but nothing compared to my girlfriend's happiness. I finally got her this purse, AND SHE DIDN'T LIKE IT.

Great bags, expensive but worth the money. The are not indestructible so take care of them always. I saw many bad reviews about the bags and I can only disagree with them because I only have great experiences with my bags. I have: Neverfull MM in Monogram, Speedy 30 Azur, Speedy 30 Ebene, Speedy B 25 monogram, Pouchette NM Ebene, Lockit pm monogram, Cabas Rivington, Galliera PM monogram, Josephine Wallet, Key Pouch monogram.

Today Louis Vuitton is no longer a brand for elites and select. Of course demand is one of the best thing a brand can desire but satisfying this demand at what cost? Honestly speaking any item less than three grand do not carry brands legendary quality (eg some are made in France some in Spain). I have made a canvas brief purchased and tried to return back due to a defect but naturally I was informed (after three days) that all sales are final. Well I was expected to be nervous but instead I have exchanged it to a high-end Epi brief (Made in France). Not all items are made under excellent supervision of head atelier and that can not practically possible. LV can not satisfy the demand without sacrificing from quality and this is what we should consider while purchasing one.

I purchased a 6 ring key holder from LV back in August 2015. In March 2016, I noticed that the piping on this item was peeling off where there is a compartment right behind the key rings. I took it at the LV store on Fifth Ave in NY and a SA contacted her manager which was extremely nice about it and gave me a brand new one free of charge. The only down side (which is why I don't give it 5 stars) was the fact that she told the reason the piping was coming off was because I stored my driver's license in that compartment. She told me don't put anything in there. What's the point of that card slot then if it's best to not store anything in it?

I love Louis Vuitton customer service. I bought it in Montreal (Canada) 2 years ago and after 1 year and a half the handles started to tear a little bit. So I went to Louis Vuitton just to ask what they could do to help me and surprisingly the associate told me (after 1 week for verifications) that I could get the 2016 version of the same handbag because my bag was in great condition and I didn't wear it often. One of the best customer service I ever had!!

I bought a LV bag in April through phone and it's delivered to the local store for pickup in May. I didn't want it anymore at that moment so I called to return it. I was told I'll get refund after 30 days automatically if I don't show up to pickup. However, it has been 4 months and I called like 20 times to their customer service and also the local store. Every time they say they need to talk to somebody else and check things before they process it and they promise they'll call me back. But they never did and they never process it! So I called again and again and until now I still don't get my money back. I'll never buy their product again. Worst customer service ever!!!

I have purchased LV bags over the years. I recently brought one in because the zipper was off the track. They are charging me $210 dollars for the zipper to be replaced. NEVER NEVER will I ever buy any of their products again. If you are supposed to be selling a quality bag - then you should stand by your product.

My wife has several Louis V bags. She currently has been getting the runaround and now the brush off from 'Quality Assurance' at Louis. One of her bags which she has rarely even used has developed a rip in the side panel. The 'nice people' say that it is consumer use and that she needs to pay to get it repaired. This is not the first incident like this with this so-called luxury brand. Buyer beware!! Louis V is only about getting your money.

I have bought several items over the phone and it is always the case that customer service are very nice to you when they try to sell you an item, but if you need to call back for anything else, the customer service is terrible and definitely not up to the standards of the brand for which they work. I hope LV looks into the fact that their online retailer accounts with such negative reviews and take matters into account to fix this issue.

On February 3, 2016 I purchased the above handbag at the Louis Vuitton Store in the Aventura Mall, in Aventura Florida. On July 21, 2016, I brought the bag back into the store, as the canvas had a hole in it, and the red lining was showing through the canvas. At the perimeter of the rim, there also appeared a darker brown rim. The hole was on the direct line of where straps were provided to make the bag narrower for a different look. When I returned the bag, the staff in the store, were very negative and nasty and told me that it looked like I burned the bag. The only helpful was their repair specialist. He felt bad for my experience and said that he would try to get the hole repaired. In regard to the rest of the staff I was appalled by their lack of concern and customer care. I also want to note that I have several of their bags and the canvas is thicker on all of them and is more sturdy.

My Wife bought a LV bag in Milan Italy. She called 9 days later to return it and was informed that the LV policy is that it is not possible. No refund is possible in person or by mail. The associate that sold her the bag did not inform her of this at the time of purchase. Only exchanges are permitted. I have never heard of a reputable company that did not allow returns. They should have a sign that states "Your purchase is final" or "No Refund Policy".

Ordered a pair of trainers online to be told my order was cancelled due to the place I work. Louis Vuitton refused to deliver my item due to me working for a Home Care Agency and not wanting to deliver to my head office. I am still waiting a response after the 2 emails of complaints sent to them. After my conversation on the phone with the customer service team I felt extremely low and upset.

I was burned very early on in my Louis Vuitton boutique shopping experience — as a brand-new customer with a lust for the iconic speedy 25. My ordeal happened years ago, but it might as well have happened yesterday because the memory is still that vivid. In reading the complaints here, I see nothing has changed. However, I do count myself lucky because each time I found a defect with the bag I had purchased, the boutique took it back without accusing me of using it (which I had not). I guess it could have been a lot worse: they could have accused me of causing the issues that forced me to return/exchange my purchase.

On October 2015 I got Gaia hobo. After wearing 2 times I realize something was wrong with the canvas and the handle its wrinkle. I went right away to Galleria Mall at Dallas. According to SA that it a normal wear. What on the world?? Just used 2 times. Bag that paid more than $2k. I complain to the customer service. Again they told me they can't do anything regarding my bag. I just so disappointed. LV nowadays the quality is suck.

I bought a Damier Azur Neverfull MM for Mother's Day and loved it until yesterday. I went into the store to purchase the same bag in the Damier Ebene, Ballerine Lining and asked to have it Hot Stamped like the one I have been carrying for almost 3 months and the SA informed me that the Hot Stamping was done on the wrong side of my bag. I was furious! I called the corporate # and the client services rep was a waste of time!!! She couldn't even understand English, nor get the story straight after telling her over and over again?? I asked for her boss and she said all she could do was send an email. They called my SA and she told me the Manager of the store would agree to hot stamping my bag on both sides so at least it would be done right on one of the sides and it would be "special" because LV never does that for anyone?! I want the bag replaced as they did it wrong!! Do NOT shop at the LV in Fashion Square in Scottsdale, Arizona!!!