Louis Vuitton Reviews
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Louis Vuitton Reviews
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Reviewed April 23, 2024
I purchased a purse in Las Vegas over Christmas and the monogram is cracking all over. I called their customer care and they could care less since it has been past 30 days. I have bought over 6 purses and luggage but will NEVER buy another Louis again. Their customer service is the worst and I implore no one to ever buy their products again. I will only purchase Burberry.
Reviewed March 26, 2024
I had purchased an item and returned the item back within 5 days of purchase because I didn’t like the quality of the product. They send me an email that they had received my product and had credited the money to my account. When I had checked my bank account nothing was credited back. It’s going over a month now and I have yet to get my refund. Every day I call they keep giving me the run around still up until today no refund! Stay away from this site!!!!
Reviewed March 9, 2024
I purchased the Pochette Métis in Las Vargas. I weared the bag less 5 times. Half year ago I found it is cracked on the belt. According to my long term products and quality control experiences, I can tell it is the quality issue, since they use the incomplete piece PU leather and cheap quality glue, it is why it is easy to open even I used it less 5 times. I have the confidence that it is quality control issue. However when I went to their customer service center at South Coast Plaza, Coast Mesa. I am totally surprised for their response.
Firstly the lady April tried to explain me this is normal for their quality, and it doesn’t belong to the quality issue. I got shocked and I said it is normal for Louise Vuitton, but it is not normal for me and the customers who paid thousands dollar to buy it. Finally the manager Karl-LYN gave me 3 options: 1. I need to pay $350 to buy a new belt, but she doesn’t suggest it, since the same issue will happen again (yes, it is their quality standard.). 2. They can help me to contact with their headquarters quality department and need to wait for 2-3 weeks for their feedback, but she said the quality department should give the same response “this is their quality standard.”. 3. They asked me to contact with their headquarters customer service, but she said I may get the same answer well. I am so disappointed for the customer service experience and the response for their quality standard. I bought my first the Louis Vuitton purse almost 20 years,
It is still good condition. How come they changed…I think LV should understand the customers pay the dollars to buy, the customers are valuable for you, and the customer service level are the ultimate enterprise value. Please Don’t let your real customers who support your brand and who pay $$$$ to buy your products start to believe the fake products quality better than the real ones.
Reviewed March 9, 2024
I bought a bag from Louis Vuitton and the bag with effected I went to the store before 30 days. They refused to take it back with no reason. And I bought few items before this bag. Every item I have from them have problem. No good quality no good customer service any more especially after coronavirus. I have few items I send thousands off dollars for items. Not worth few hundred dollar. I advise everyone think a lot before buying anything from Louis Vuitton.
Reviewed Feb. 26, 2024
While Louis Vuitton has been around for centuries and is known for its signature brand. It is known to stand by their product and brand. When you purchase your beautiful bags, you receive excellent customer service with big smiles and offer something to drink, depending on location. The nightmare is when there's a issue with the product. I'm a hard working person and work hard for my money. To be treated like I don't matter, or the fact that I spend lots of money on a product that should not crack or anything. I take great care of my bags. I have two bags, the same bags (Speedy). They both cracked in the same area by the handle. I brought on in 2018 and one in 2020. I have a brackets that I can't wear due to the clasp is lose and it falls off, therefore I'm afraid to wear, due to not wanting to lose it. I brought it November, 2022.
I took two bracelet and earrings to store for repair and the lady states, "We do not repair jewelry," without ever looking at my items. This was at the Cincinnati Ohio location in the kenwood mall. I'm so disappointed to know I invested thousands of dollars in products that quality and satisfaction is not Guaranteed. There have not been any resolution. I have had great experience with Gucci customer service. I'm very disappointed. A dissatisfied customer.
Reviewed Feb. 20, 2024
Purchased a LV Handbag several years ago. Very seldom carry this bag. Pulled it out to carry and noticed cracking near the top zipper. Sent request for a repair and was told it can not be repaired. I was told LV does not have lifetime warranty and damage could have been caused by weather or any other cause. This is my 2nd LV that has damaged. They are not the company they use to be. Why pay over $3000 for a purse that will not last. Poor customer service period!!!!
Reviewed Feb. 13, 2024
Louis Vuitton sold me a $5,500 Coussin PM handbag that is damaged. They will not take it back. The repair team colored in the edges of leather to "fix the bag." I was told that they will not fix the bag.
Reviewed Feb. 11, 2024
My husband was trying to place an order for Valentine's Day present. All his cards including debit card were flagged. He had to call CS 3 times to resolved the issue, and they offered him to ask a friend to pay for the purse. Seriously, go and ask your friend to pay 3K for a wife's purse. Or they said that the wife could pay using her cards. It was supposed to be a present! Such a huge company cannot even get the payment system right. The credit card or bank didn't block any transactions, LV did flagged his name as not eligible to purchase online. 3 pending transactions are still on the statement (total 10K). One went thru, but they cancelled order later anyway. The nearest store was 100 miles away. Who is the scam here??! Ridiculous, and unprofessional. For this price you should be offering some nice CS and experience, but instead we got the hours of talking to CS and bank. IDIOTS!!!
Reviewed Jan. 19, 2024
I purchased a $2,970 rain jacket in the LV store in the Bellagio. On 11/11/23 sales person Kiziah L. mailed it to my home in Maryland. It arrived. I wrapped it as a Christmas gift. Coat zipper was defective. When I returned it to the store was told that it was my fault the zipper was defective and that they would not give me a refund. The store manager then said they waxed the zipper. Even though stating it was not defective. She then stated that she would be mailing the merchandise back to me. Very poor customer service.
Reviewed Jan. 11, 2024
This store doesn’t even deserve 1 star. My husband and I walked in on 12/7/23 to purchase a bag for my birthday in January. We were told they didn’t have the bag in the store, but I would have it delivered to my home by my birthday. My husband put the $2;397 on a credit card that night. I received two documents in my email immediately, the receipt and the order information.
On 1/10/24, I contacted LV customer service about this purchase because I hadn’t received the bag or any communication about the status of my order. I was told that the Charlotte store was contacted on 12/14/23 about fulfilling my order, but the order was rejected by the story. The woman from customer service told me the order was cancelled, and the money was refunded to my husband’s card at that time. That was not true. No money was refunded to my husband’s card ever. The Easton store manager told me, “There is a glitch in the system”. Do better, Louis Vuitton. Walmart has better customer service than this store does. How is a $2,397 order cancelled and the customer not notified by anyone and money not refunded? I shouldn’t have had to investigate this like I did.
Reviewed Jan. 10, 2024
I have the tote purse medium size that I absolutely love. However, it has buckled. I don’t carry it all the time but use to when I first purchased (Hasn’t been around too long) However, the repair person told me you can tell it’s been carried a lot. I’m saying, $3,100 you should be able to carry as much as you want. Anyway, he wouldn’t repair and offered to repair the sides for $795 which was not my problem. He stated “he can’t do anything because it’s been carried a lot and it’s just nothing they can do”. You have to switch your purses. Basically I carried too much or improperly cared for it.
Keychain tarnished but it’s not suppose to touch your keys or body. It’s not meant to be used as a keychain. Earrings I was about to purchase for my daughter’s birthday; however, I decided to question if the stem broke or stone came out. They do not fix accessories at all. Another person told me to just stuff my bag and shape it and it should work. Adam gave no solutions and really didn’t care it appeared. They did agree to fix the tiny area on my daughter's purse because she doesn’t use it and it was a defect/recall on the bucket purse. If not it would cost $595.00. Keychains not for keys! Purses not to be used daily! I got it! Jewelry won’t fix. However, they use to before Adam!
Reviewed Jan. 8, 2024
My husband ordered me a $3,000 purse to arrive by Christmas. UPS attempted to deliver and we were not home. For some reason the bag was rerouted back to sender. They have not refunded me and can see I never received.
Reviewed Jan. 6, 2024
Week of December 11th I purchased a Louis Vuitton bag for my wife for Christmas. After couple of days I received an E-mail that UPS will deliver package December 19th. On December 19th about noon I received an E-mail that my package was delivered (I work from home, Yes I was home patiently waiting for it). I already suspected that something is not right. (No signature required? No doorbell?) It's a $3,000.00 bag. I ran outside, looked everywhere in the front of my house and NO package, looked at my neighbors' houses and NO package. I tried to call UPS that I haven't received any package, it's just not worth calling UPS, it's all answering machine/AI (got to love those Artificial Intelligence, AI). When you need to speak to a person and explain what happened, good luck to you.
Then I called Louis Vuitton and explained to customer service lady that my $3,000.00 bag wasn't delivered and if she can contact UPS and file a claim with them. She said that, yes she'll file a claim for lost bag and will keep me update within 2 weeks. Never heard from Louis Vuitton (LV) customer service anymore. If you buy something from one of the biggest/known company in the world and you spend so much money for it, be make sure you hire people who will take this job more seriously, not only sit there for paycheck. It calls, follow up.
Anyway, after I hang up with a LV phone call, someone rang doorbell. It was my neighbor holding package in her hand and she said, "That belongs to you :-)." Yes, UPS delivered $3,000.00 bag to wrong house, thank you to my neighbor. I guess I was lucky that it ended up like this. Louis Vuitton, I will NOT buy anything from them online anymore. I'm very surprised that they don't care about customers that much if there's a problem with a delivery. If is online or in the store, no matter what, protect your customers if they spend $1,000.00s on your products.
Reviewed Jan. 6, 2024
I purchased a beautiful wallet 4 years ago for my husband and the stitching came apart. We took it to the store and they sent it out for a repair. We have been told they can’t repair it. Somehow this doesn’t make sense. A luxury wallet can’t be repaired nor do they stand behind their “luxury“ product. Buyers beware.
Reviewed Dec. 8, 2023
I purchased my LV wallet to match my LV bucket bag. I bought the wallet with the pink snap button & chain drawstring. The wallet is less than one year old and the pink on the button is almost worn off. I called LV & they sent me a link to sign in. I needed to upgrade my password. When I attempt to do so it tells me that this service is unavailable at this time. I’ve been trying for 2 days. I give up & will be out $575. I’m done with LV. Very disappointed. No more LV for me!
Reviewed Oct. 5, 2023
My $1500 handbag is peeling and when researching the year I purchased this handbag, there was a peeling issue and clients were given a store credit. Repair department wanted to only replace the piping which was in good condition. Did not want to acknowledge the main issue I had the purse sent in for assessment. My handbags are kept in their duster bags and I rotate every month with all my handbags. Louis Vuitton has lost my trust in them.
Reviewed Sept. 28, 2023
Within 2 weeks of purchasing my sunglasses they were damage from having them in my handbag. The quality of the materials is very poor. I had them in my soft case and maybe my hand sanitizer drip on it. Their repair team only offered to fix the lens at a cost and not the frame which is of no help to me because they are damage in the middle and do not look quite attractive. I feel like the associate could have inform me on how to care for them knowing their sunglasses is so sensitive and easily damage especially being in the store for over 2 hours.
Reviewed Sept. 7, 2023
If there’s option for 0 star, I would give it 0. I purchased a pair of the Louis Vuitton Run Away sneaker from its Valley Fair, San Jose, Ca. store in 12/2019. I sold it on eBay last week. However, eBay informed me that my Run Away sneaker failed to pass eBay’s authentication process. It’s considered as counterfeit item. I forwarded a copy of my purchase receipt to eBay, but eBay said they can’t authenticate a piece of paper. I brought my sneaker to LV’s Stanford store, Valley Fair store, called 1-866Vuitton, and emailed Louis Vuitton services but none of them is willing to help me resolve the issue. Louis Vuitton refused to authenticate the sneaker I bought from their store.
I paid full price for the sneaker and I want an authentic pair not counterfeit! This is a very serious matter if LV company store sold me a counterfeit product. Louis Vuitton is an international corporation with reputation. They need to stand behind the purchase going out from their store’s authenticity. They can’t just said if you have the receipt, then it’s real! It’s very irresponsible as a global corporation luxury brand. DO NOT SHOP LOUIS VUITTON! Unless you can accept pay premium but can’t guarantee authenticity!
Reviewed Aug. 30, 2023
Bought my wife a MM 1854 purse May 2022, less than a year later the purse started to curl up around the edges, now, trying to get a repair,, call and they say download the app, I did that, doesnt work, then they say sorry app doesnt do My Care for Canada, WTF? Call 866 #, they transfer me to Toronto store and they hang up, I call back, they try the store and say sorry no answer? Then she comes online after leaving me for 10 minutes and says you can send to Vancouver store BUT then you will have to fly to Vancouver to pick up repaired purse, SERIOUSLY!! THIS IS THE WORST CUSTOMER SERVICEI I HAVE EVER EXPERIENCED. My next step will be to literally burn it and post the video online and hope it goes viral. DO NOT BUY LOUIS VUITTON, BEWARE, EXPENSIVE TRASH WITH HORRIBLE SERVICE!!
Reviewed Aug. 24, 2023
Horrible customer service, first they send me shipment and I told them I won't be available. You should ask what time customer can be available so you send shipment, then they send it again. It had broken pump head. Now they are saying, "We can't refund because it was engraved," it took them a month to get me perfume and was broken pump head, never order online.
Reviewed Aug. 11, 2023
I own the Artsy MM which I have had since 2016, which at the time sold for $2000. I started to notice white patches and peeling which led to the monogramming coming off. I decided to make a repair request, sent in the photos that were requested etc. I made an appointment to speak to their care expert whom I spoke to this morning. Long story short, they will repair my bag for the full price of a new bag which is valued at $2520.00. I simply asked why would I ask for a repair that is clearly a defect on their product, if I can just buy a new one for the same price. Her exact words were the deterioration of the bag requires the body completely being replaced. She looked at the photos and said she can clearly see I take care of my bag and that the leather is beautiful along with the inside.
Louis Vuitton does not stand behind their products and I have done research to find out I'm not alone with this problem with the Artsy. She went on to say to look at reviews and to see what handbags people would recommend. I told her why would I purchase another bag to have this happen again knowing they will do nothing about it. Think long and hard before buying!
Reviewed Aug. 2, 2023
My boyfriend bought LV sunglasses for me and the day I opened it, I saw that it was damaged. At the same time I have made a video of it and have taken a picture of the damage and next day I returned it. We haven’t heard back from them and suddenly one day I have received a courier from LV where they have sent us the same damaged sunglasses that we have returned earlier.
My boyfriend called them to ask why they have sent that damaged sunglasses back and they said our quality team have seen the damage and it doesn’t qualify our criteria. We have sent them the video that we made, pictures and everything we had just to let them know that the damage was always there and we are supposed to get a refund or a store credit. But never heard back from them and have paid a full price for a damaged product. I won’t recommend anyone to go with LV. They will impose the defects on you that you never made. If I had a choice I would have given -5 starts to LV.
Reviewed July 7, 2023
After spending $1,400 for a LV bag, I took it to the Palm Beach Gardens Louis Vuitton store to get it repaired from some wear and tear to the handle of the purse and was ready to spend $400 to get it fixed and they said they couldn't repair it. They didn't do anything to accommodate. For such an expensive bag and purchase they should stand by their merchandise and be able to repair it. TERRIBLE CUSTOMER SERVICE and PRODUCT!!!! I won't be investing in Louis Vuitton bags anymore.
Reviewed June 22, 2023
I’ve purchased many LV products. Many bags, travel bags, belts, wallets, jewelry. I’ve spent a ton of money here. I bought my daughter a bag and wristlet for college graduation. It’s brand new and has minimal use. The strap on the wristlet has torn and LV won’t replace it! WTF??! They said it is normal wear and tear. Terrible! They charge luxury prices for crap quality and terrible service. I’ve spent tens of thousands here and that’s how they treat me. Going to Hermes from now on. Better quality and better customer service. Buyer beware of LV.
Reviewed April 11, 2023
I called Louis Vuitton and attempted to get customer service to work with me to get UPS to either hold the delivery or change the destination location. Welp that went nowhere and the item will now be returned to Louis Vuitton from UPS. Lets not forget LV - YOU'RE NOTHING WITHOUT YOUR CUSTOMERS.
Reviewed April 10, 2023
I own numerous LV purses and a scarf. I'm very cautious and careful with my purses. I rotate carrying them. I had a issue with the stitching on one of them after a year of purchase and my purse was replaced. Now I'm having another stitching issue with the same purse. (Second time) This time I'm told they can sell me a new strap/handle for $300+. I was not offered a repair. This is ridiculous. Beware before you purchase an expensive item. My last LV purchase. Next time I receive a compliment regarding my purse, the response will not be positive.
Reviewed April 7, 2023
Worst customer service. Have a boot that's considered defective and they did nothing to help. Do not purchase any boots because if you have a defect they will consider it wear and tear and not do anything about it. I do not recommend their boots. Very low end quality specially the suede. All the motif is gone and they did nothing to fix it. LV is not what it used to be. They don't care about their clients. I will be posting pics of my boots once I receive them back from them. This was the bad service from Montreal.
Reviewed April 6, 2023
I have several LV bags. I pulled out a larger one that was purchased in May of 2018, that I rarely carry due to its size and noticed several areas where the pattern had faded, to the point where it looked fake. Of course, I can’t carry it now. I contacted LV, set up a virtual appointment and included pictures. They never responded. When I finally checked, my repair ticket was deleted, no notes, nothing. I called and the rep said that this particular bag cannot be repaired. I said fine, what are my other options? She said none, other than to take it in to a store, but they will most likely say the same thing. She also said the notes said they tried to contact me 3 times. That is a full out lie. I would know if LV tried to contact me. If they did, why was no message left.
Why does LV not stand by their very expensive products. I have Tory and Dooney bags that have lasted longer. Now I’m stuck with a bag I can’t even sell on consignment. Shame on you LV. You should have at least offered me a reasonable credit towards a new purchase. I know one thing for sure. I will not spend my hard earned money on another one, and I will take the 3 others I own to the nearest consignment shop.
Reviewed March 10, 2023
I bought shoes in Louis Vuitton Store in Jacksonville Florida on 12/30/22. Sales person name was Markella S. They didn’t have my size and I bought half size bigger making sure that I can exchange in PA if I decided to. So I received the shoes and went to the store to exchange it and they said no because shoes were worn (I never worn them). So, I called the store and send shoes to them. Couple days later, they texted me and told me that shoes were worn and they are on the way back to me. I received them, called customer service and send them pictures.
After a month or more, they said the shoes look worn and they can’t do anything. I called in customer service so many times and they were supposed to call me back, but never did. I never had that kind of experience in my life. So disappointed about sales person Markella and service they provide (shoes were store sample and that why the bottom looks worn). They not allowed to send any products in that condition to customers, but she did. So, it’s almost 2 months and my problem not solve. Still on the phone with them and no solution.
Reviewed Jan. 9, 2023
After a year of steady use, always placing on seats and being careful with the bag, all 4 corners are peeled. Have read many of the same complaining about the design flaw. People seem to think that all repairs are free and lifetime with LV - not only are they not free, this is such a design issue there is no repair for it. My D&B and Tory Birch bags have held up 10x better.
Louis Vuitton Company Information
- Company Name:
- Louis Vuitton
- Website:
- www.louisvuitton.com