Louis Vuitton Reviews

If I could rate them a zero I would. Not the stores mind you however the corporate office policies. I love to purchase LV bags for my family and many times complete strangers that have never had one before. Went a long time doing this and all of a sudden was 'banned' for two years even from coming in the stores due to 'excessive purchases'. No returns, just purchases. It was a NASTY letter that was incredible to read. I was so angry and humiliated at the same time. I cannot believe they dislike their customers so very much! I love their bags, despise the company itself however. I can see explaining a policy like that once you hit whatever limits they have, but just sending me that letter and refusing me at the store making a purchase was so very embarrassing and unnecessary.

My boyfriend gifted me a Nanogram Strass Bracelet that he purchased from the LV store at West Edmonton Mall. The sales clerk suggested that he upgrade his purchase to this bracelet because it had rhinestones. After wearing it for about 3 months, one of the rhinestones fell off. I called the LV representative (whose card was provided as part of the purchase), but the number could not be connected. I called LV and they said to bring it into the store. When I brought it into the store, the sales clerk said that it was past the return/exchange date, and that they would contact the manager about what they could do. I was fine with paying the repair price if that was needed. I waited for the phone call and did not receive one. I contacted the sales representative and she said that she talked to the manager and doesn’t know why no one has contacted me yet, but that she would bring this up with the manager again. I waited for weeks and there was still not contact.

I went to the LV store at Northpark Mall in Dallas TX on 9/26/24. I was treating myself to a new handbag. I've been a faithful customer for the last 25 years. My sales associate saw me walk in the door and greeted me. I noticed the back part of the store was roped off and something was going on. I was told a Fashion show. I saw a bag in that area that was roped off. My SA went ask a man if we could go look at the handbag and he was told yes. We went into that area I looked at the bag and was going to buy it. My SA asked if I would like a glass of champagne. I said yes. He called the server over. I got a glass. Was about to drink it when a ** man came behind me and told me I could not have the champagne because I was part of the fashion show. My SA told him I was his client. He said she cannot drink it. I put the glass down. The man walked off. People looking at me like I stole something. I'm a ** Woman and I was dressed in tshirt and shorts.

I purchased these shoes & crossbody just over a month ago from LV online. Wore them for the first time a couple of days ago with an outfit that I've worn and washed multiple times & there were some color transfer to the backside of the bag and the shoes have a lot of holes around the edges obviously a manufacturer defect. Louis Vuitton has done nothing to assist me. They do not have any of this as a disclaimer on their product prior to purchasing, and because they are who they are, they believe it's OK to regrettably say, "There is nothing we could do to assist." I would've had better luck purchasing this as a knock off because at least they probably would honor their product. I would never purchase anything from Louis Vuitton nor refer anyone to Louis Vuitton, Gucci gives the best product, presentation and I'd imagine customer service if needed. However, didn't as their product is flawless.

If i could rate this a zero!! I would!! Customer service has had my new purse Graceful MM since June of 2024. It is now going on mid September 2024 and they have no idea when the strap and hardware will be in to fix my Purse... First of all, it is very poor quality when a 1756 dollar purse starts to lose the binding edges around the handle strap within a couple months and then you send it in and all they can say after 3 months is they don't know when the parts will be in!!! This is unacceptable!!! Suppose to have a high standard of workmanship for these very pricey bags!!!! And no one is willing to offer another solution.. Just put some different hardware on it they suggest! It doesn't even belong to this particular purse!!

I received this as a gift from my husband. You can tell from the photos that the leather is peeling everywhere on this handbag. You can tell from the condition of the patina that I take extremely good care of the item and to have it peeling is absolutely not acceptable for the cost. I would never recommend this brand.

I love a mule as a gift for my sister from the site and got an email from ups it was delivered to the store. I had to wait 4 days to get an email from the store it was ready… I pick it up from the store on my lunch break. When I got home after work my sister tried the shoe on but was too small. I had her return the shoe the next day.. They were giving her a hard time. Told her it was wore that we can return it to the factory. I did that.

Worst Customer Service ever for what is supposed to be a luxury brand. For my son's 16th birthday I purchased a bottle of LV cologne from the website, it was supposed to come with a bag so the gift could be presented, it came with NO bag and the box was damaged, that part I can understand as that is on the delivery co. Today I contacted them for samples as my son wants to purchase is own next bottle and the online support said no repeatedly after asking me irrelevant questions and offered to send a bag now... What good would that do after the fact? I will not spend any more money with them, it's unfortunate as this is kind of an important gift for a 16th birthday and the whole experience has now been soured. Disappointed Mama

I purchased an Iena signature bag for my wife in 2018. After 3 years the fabric has started peeling off. Have gone to 2 stores, and even sent it back to the company for review/potential repair. When visiting stores for a remedy, they blamed us for damaging the bag with things like hand sanitizer. I mean, seriously, who rubs their bag with hand sanitizer??

Back in November of 2023. I purchased two. L. V. Bracelets for my two daughters who over the years have invested thousands of dollars in purchases of L.V. Bags, accessories and costume jewelry. Today I went to the Fashion Valley store in SD Ca. One of the bracelets is defective. The gold plating has disappeared. I was told that because it is considered costume jewelry there is no warranty. I have to say for a company that has made over 79 billion dollars off of people like me and my girls I think their policies are lacking in good judgment. Do not buy their costume jewelry. it is junk and does not hold up under every day use. Not worth the $400 dollars I paid.

I purchased a hat online. I tried it on for less than 60 seconds. It didn't fit my head so I returned it and they are refusing to refund saying it was worn. There is no makeup on it, there are no creases, no bends nothing...couldn't be as it was on my head for 60 seconds or less. I never had issues like this with Gucci or any other brand. You would think a luxury brand would have better service.

I bought an Alma BB vernis online which was promptly shipped to me by one of the stores. Upon arrival, I noticed that the purse was defective, the handle was discolored and the hair clip attached to the handle had left marks. I called LV to request an exchange, where after 45’ on the phone I was informed that they couldn’t exchange the purse because their inventory is low and I would have to return it. Keep in mind the purse is available to purchase online but for some reason they would not process an exchange, they were happy though to take my money again for a new purchase. Unacceptable customer service and it felt I was talking to idiots! I sent an email to register my return also stating that the customer service was unacceptable and they just dismissed me. Don’t waste your money there!!!

I purchased a purse in Las Vegas over Christmas and the monogram is cracking all over. I called their customer care and they could care less since it has been past 30 days. I have bought over 6 purses and luggage but will NEVER buy another Louis again. Their customer service is the worst and I implore no one to ever buy their products again. I will only purchase Burberry.

I had purchased an item and returned the item back within 5 days of purchase because I didn’t like the quality of the product. They send me an email that they had received my product and had credited the money to my account. When I had checked my bank account nothing was credited back. It’s going over a month now and I have yet to get my refund. Every day I call they keep giving me the run around still up until today no refund! Stay away from this site!!!!

I purchased the Pochette Métis in Las Vargas. I weared the bag less 5 times. Half year ago I found it is cracked on the belt. According to my long term products and quality control experiences, I can tell it is the quality issue, since they use the incomplete piece PU leather and cheap quality glue, it is why it is easy to open even I used it less 5 times. I have the confidence that it is quality control issue. However when I went to their customer service center at South Coast Plaza, Coast Mesa. I am totally surprised for their response.

I bought a bag from Louis Vuitton and the bag with effected I went to the store before 30 days. They refused to take it back with no reason. And I bought few items before this bag. Every item I have from them have problem. No good quality no good customer service any more especially after coronavirus. I have few items I send thousands off dollars for items. Not worth few hundred dollar. I advise everyone think a lot before buying anything from Louis Vuitton.

While Louis Vuitton has been around for centuries and is known for its signature brand. It is known to stand by their product and brand. When you purchase your beautiful bags, you receive excellent customer service with big smiles and offer something to drink, depending on location. The nightmare is when there's a issue with the product. I'm a hard working person and work hard for my money. To be treated like I don't matter, or the fact that I spend lots of money on a product that should not crack or anything. I take great care of my bags. I have two bags, the same bags (Speedy). They both cracked in the same area by the handle. I brought on in 2018 and one in 2020. I have a brackets that I can't wear due to the clasp is lose and it falls off, therefore I'm afraid to wear, due to not wanting to lose it. I brought it November, 2022.

Purchased a LV Handbag several years ago. Very seldom carry this bag. Pulled it out to carry and noticed cracking near the top zipper. Sent request for a repair and was told it can not be repaired. I was told LV does not have lifetime warranty and damage could have been caused by weather or any other cause. This is my 2nd LV that has damaged. They are not the company they use to be. Why pay over $3000 for a purse that will not last. Poor customer service period!!!!

Louis Vuitton sold me a $5,500 Coussin PM handbag that is damaged. They will not take it back. The repair team colored in the edges of leather to "fix the bag." I was told that they will not fix the bag.

My husband was trying to place an order for Valentine's Day present. All his cards including debit card were flagged. He had to call CS 3 times to resolved the issue, and they offered him to ask a friend to pay for the purse. Seriously, go and ask your friend to pay 3K for a wife's purse. Or they said that the wife could pay using her cards. It was supposed to be a present! Such a huge company cannot even get the payment system right. The credit card or bank didn't block any transactions, LV did flagged his name as not eligible to purchase online. 3 pending transactions are still on the statement (total 10K). One went thru, but they cancelled order later anyway. The nearest store was 100 miles away. Who is the scam here??! Ridiculous, and unprofessional. For this price you should be offering some nice CS and experience, but instead we got the hours of talking to CS and bank. IDIOTS!!!

I purchased a $2,970 rain jacket in the LV store in the Bellagio. On 11/11/23 sales person Kiziah L. mailed it to my home in Maryland. It arrived. I wrapped it as a Christmas gift. Coat zipper was defective. When I returned it to the store was told that it was my fault the zipper was defective and that they would not give me a refund. The store manager then said they waxed the zipper. Even though stating it was not defective. She then stated that she would be mailing the merchandise back to me. Very poor customer service.

This store doesn’t even deserve 1 star. My husband and I walked in on 12/7/23 to purchase a bag for my birthday in January. We were told they didn’t have the bag in the store, but I would have it delivered to my home by my birthday. My husband put the $2;397 on a credit card that night. I received two documents in my email immediately, the receipt and the order information.

I have the tote purse medium size that I absolutely love. However, it has buckled. I don’t carry it all the time but use to when I first purchased (Hasn’t been around too long) However, the repair person told me you can tell it’s been carried a lot. I’m saying, $3,100 you should be able to carry as much as you want. Anyway, he wouldn’t repair and offered to repair the sides for $795 which was not my problem. He stated “he can’t do anything because it’s been carried a lot and it’s just nothing they can do”. You have to switch your purses. Basically I carried too much or improperly cared for it.

My husband ordered me a $3,000 purse to arrive by Christmas. UPS attempted to deliver and we were not home. For some reason the bag was rerouted back to sender. They have not refunded me and can see I never received.

Week of December 11th I purchased a Louis Vuitton bag for my wife for Christmas. After couple of days I received an E-mail that UPS will deliver package December 19th. On December 19th about noon I received an E-mail that my package was delivered (I work from home, Yes I was home patiently waiting for it). I already suspected that something is not right. (No signature required? No doorbell?) It's a $3,000.00 bag. I ran outside, looked everywhere in the front of my house and NO package, looked at my neighbors' houses and NO package. I tried to call UPS that I haven't received any package, it's just not worth calling UPS, it's all answering machine/AI (got to love those Artificial Intelligence, AI). When you need to speak to a person and explain what happened, good luck to you.

I purchased a beautiful wallet 4 years ago for my husband and the stitching came apart. We took it to the store and they sent it out for a repair. We have been told they can’t repair it. Somehow this doesn’t make sense. A luxury wallet can’t be repaired nor do they stand behind their “luxury“ product. Buyers beware.

I purchased my LV wallet to match my LV bucket bag. I bought the wallet with the pink snap button & chain drawstring. The wallet is less than one year old and the pink on the button is almost worn off. I called LV & they sent me a link to sign in. I needed to upgrade my password. When I attempt to do so it tells me that this service is unavailable at this time. I’ve been trying for 2 days. I give up & will be out $575. I’m done with LV. Very disappointed. No more LV for me!

My $1500 handbag is peeling and when researching the year I purchased this handbag, there was a peeling issue and clients were given a store credit. Repair department wanted to only replace the piping which was in good condition. Did not want to acknowledge the main issue I had the purse sent in for assessment. My handbags are kept in their duster bags and I rotate every month with all my handbags. Louis Vuitton has lost my trust in them.

Within 2 weeks of purchasing my sunglasses they were damage from having them in my handbag. The quality of the materials is very poor. I had them in my soft case and maybe my hand sanitizer drip on it. Their repair team only offered to fix the lens at a cost and not the frame which is of no help to me because they are damage in the middle and do not look quite attractive. I feel like the associate could have inform me on how to care for them knowing their sunglasses is so sensitive and easily damage especially being in the store for over 2 hours.

If there’s option for 0 star, I would give it 0. I purchased a pair of the Louis Vuitton Run Away sneaker from its Valley Fair, San Jose, Ca. store in 12/2019. I sold it on eBay last week. However, eBay informed me that my Run Away sneaker failed to pass eBay’s authentication process. It’s considered as counterfeit item. I forwarded a copy of my purchase receipt to eBay, but eBay said they can’t authenticate a piece of paper. I brought my sneaker to LV’s Stanford store, Valley Fair store, called 1-866Vuitton, and emailed Louis Vuitton services but none of them is willing to help me resolve the issue. Louis Vuitton refused to authenticate the sneaker I bought from their store.