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Reviewed April 7, 2023
Worst customer service. Have a boot that's considered defective and they did nothing to help. Do not purchase any boots because if you have a defect they will consider it wear and tear and not do anything about it. I do not recommend their boots. Very low end quality specially the suede. All the motif is gone and they did nothing to fix it. LV is not what it used to be. They don't care about their clients. I will be posting pics of my boots once I receive them back from them. This was the bad service from Montreal.
Reviewed April 6, 2023
I have several LV bags. I pulled out a larger one that was purchased in May of 2018, that I rarely carry due to its size and noticed several areas where the pattern had faded, to the point where it looked fake. Of course, I can’t carry it now. I contacted LV, set up a virtual appointment and included pictures. They never responded. When I finally checked, my repair ticket was deleted, no notes, nothing. I called and the rep said that this particular bag cannot be repaired. I said fine, what are my other options? She said none, other than to take it in to a store, but they will most likely say the same thing. She also said the notes said they tried to contact me 3 times. That is a full out lie. I would know if LV tried to contact me. If they did, why was no message left.
Why does LV not stand by their very expensive products. I have Tory and Dooney bags that have lasted longer. Now I’m stuck with a bag I can’t even sell on consignment. Shame on you LV. You should have at least offered me a reasonable credit towards a new purchase. I know one thing for sure. I will not spend my hard earned money on another one, and I will take the 3 others I own to the nearest consignment shop.
Reviewed March 10, 2023
I bought shoes in Louis Vuitton Store in Jacksonville Florida on 12/30/22. Sales person name was Markella S. They didn’t have my size and I bought half size bigger making sure that I can exchange in PA if I decided to. So I received the shoes and went to the store to exchange it and they said no because shoes were worn (I never worn them). So, I called the store and send shoes to them. Couple days later, they texted me and told me that shoes were worn and they are on the way back to me. I received them, called customer service and send them pictures.
After a month or more, they said the shoes look worn and they can’t do anything. I called in customer service so many times and they were supposed to call me back, but never did. I never had that kind of experience in my life. So disappointed about sales person Markella and service they provide (shoes were store sample and that why the bottom looks worn). They not allowed to send any products in that condition to customers, but she did. So, it’s almost 2 months and my problem not solve. Still on the phone with them and no solution.
Reviewed Jan. 9, 2023
After a year of steady use, always placing on seats and being careful with the bag, all 4 corners are peeled. Have read many of the same complaining about the design flaw. People seem to think that all repairs are free and lifetime with LV - not only are they not free, this is such a design issue there is no repair for it. My D&B and Tory Birch bags have held up 10x better.
Reviewed Dec. 19, 2022
I must say that I am highly disappointed with LV. I purchased a few items overseas and loved the items, until one of my bags' metal link chain broke, now people ...these purses aren't any lower than a few thousand dollars and the strap broke while I was walking down the street... Needless to say I didn't worried because I thought LV will always stand behind their products so I was told, as we walked into the Charlotte location at least 5 sales people were kissing this client's ** that was holding at least 5 shopping bags? Fine. Not mad. However when I walked in with a shopping bag NO ONE noticed. I guess they thought it was a return piece, but all I wanted was to get my bag fixed, my 2 month old bag that I used for a total of 3 weeks maybe ...
I purchased the bag overseas and that's a jinxed apparently as they could not do anything for my NEW hardly used bag other than I had to pay $400 dollars for the repairs and I had to wait 6 months to get my bag again. The sales GIRL was so NOT helpful AT ALL, sad as you would think they will want to help and service you but was not concern about how worried I was and how concerned I was about my bag. I left the store sad and depleted as NO ONE was able to help. Do not waste your money. I'll keep what I have purchased and use, however I am not proud to wear your products. LV I am sad and disappointed.
Reviewed Dec. 17, 2022
After spending 30 minutes on hold to get a copy of my receipt, the "Client services agent" informed me that she could not send it to the confirmed email because it's my wife's. I initially wasn't sure whose info the purchase was under as we have bought multiple items. I gave her my email, and my wife's phone number, but because I told her it wasn't my phone number, she refused to talk to my wife, or solve the issue. When I stated my wife is next to me, she said I needed to start over (spend another 30 minutes on hold to speak to a different agent), because they can't verify her. I said, "You just told me the phone number I gave you is accurate, and you can clearly see all the correct info, why don't you simply send the receipt."
What harm comes from sending a confirmed receipt to a confirmed account? Even if I am a fraud (I am not), what harm is sending it the correct email on file. This is the stupid crap that turns people away. While LV is hit today, it;s this wasteful dismissiveness of their customers that will be their downfall. They will see a day when there are no longer lines for their stores, and I won't spend another dime with them. Common sense states that if someone pays you $5-7k for a purse, the last thing you should do is waste their time.
Reviewed Sept. 20, 2022
I sent in a bag to get repaired. I had new handles and lining put on it because they were pretty worn. Getting the bag returned to me was a process. I had to keep trying to contact the company and they ended up eventually overnighting it to me because I waited for months to get it back and had no contact from them until I initiated it. I was informed it would be $300 for the repairs which was fine.
When I got the bag back it had a big slit in the leather that wasn't there when I dropped it off and it was such a hassle to talk to Louis Vuitton to try to get any information out of them and then once I did they kept saying that the slit was already in the leather and I said if that was the case why didn't they inform me of that before they continued with the repairs and he said they should have but they are refusing to do anything for me so after already spending over $1,000 on a bag and then another $300 for repairs they just kind of told me oh well and tried to make it sound like the slit was already in the bag when I dropped it off which it wasn't...
For being a high-end luxury brand you would think they'd have better customer service but I have had better customer service dealing with Walmart Target anywhere like that when you have an issue than dealing with this overpriced brand. They have terrible customer service and they basically ruin your bag and then tell you that it was there when you dropped it off.
Reviewed Sept. 12, 2022
On June 11th 2017, My husband purchased the Artsy MM MNG at your Chicago Store located at 919 Michigan Ave. Chicago, IL 60611. He paid $1960 plus tax. I was excited to own my 1st Louis Vuitton handbag. Most women who have a love for handbags wants to at least have a Louis Vuitton in their collection. Instead of starting with your least expensive Speedy 25, My husband wanted to get me the purse I really wanted which was the Artsy MM MNG. Unfortunately, the product hasn’t held up very well. I’ve only carried this handbag approx. 3-4 times a year on special occasions. I wanted my purse to be preserved and last for years is the reason I decided not to carry it so often.
One day approximately 1 1/2 years ago I decided I wanted to carry my purse. I noticed some white ash looking spots in 2 areas of the purse where the letters (LV) were erased. I was dismayed by what I noticed. I called the store where it was purchased and they told me to bring the handbag in to see if it could be repaired. The store repair manager “Will” informed us that our purchase was out of the 1-2 year window and it was nothing they could do. This was very disappointing news. Not only was I angry from the news but how “Will” spoke to us was very insulting. We own handbags from Gucci, MCM, Kate Spade, Michael Kors, Coach and others and they are older than this Louis Vuitton purchase. Some over 12+ years and they are in excellent condition. Never had a problem with peeling or even letters fading off the purse.
After further research, I found several other customers nationwide who purchased the same Artsy MM MNG handbag and had very similar experiences. This seems to be a nationwide problem with this particular purse or batch that was manufactured. To resolve this problem, I’m asking that your company please make this right so that I can continue to be a lifelong customer. I’m embarrassed to carry the handbag with missing letters. I would appreciate if your company would do something to make this right. I have several family members who have owned your handbags and they have NEVER experienced anything like this. Enclosed you will see photos of my handbag and the original receipt. Also, please view posts from Google concerning this same model of purse. I look forward to your reply to my issue.
Reviewed July 23, 2022
I purchased a purse, wallet, luggage, shoes and scarf last year 2021. The first issue I had was with purse. It broke from inside the material which cause handle to break. Took it to store, they had to ship it off. I was told to see if it could be repaired and it would take 6 weeks due to covid. They end up calling me 3 weeks later stating they have to replace with a new bag and I can come pick it up at store. Then my slides, my right shoe came apart as I was walking. Took it to store. They immediately said it couldn't be fixed and couldn't be replaced. I asked to speak to manager, she took pictures and said she would call me.
She called me a week later stating it can't be replaced or fixed because it's not a known issue. She said it was a accidental cause. I said, "What does that mean?" She said she didn't know. I asked for number to corporate because I paid too much money for the slides. It's rubber underneath and leather on top. She gave me the 800# number and said, "Call them." I called them, they told me they repair shoes and those shoes couldn't be repaired because they are third party. I asked for number for corporate once again. I was transferred and that person said there was no number to corporate, just an email. I emailed corporate. They sent me an email back saying shoe can't be replaced or repaired.
I found an article were fake products was being sold so now it has me questioning their products. I received a call from Louis Vuitton asking me to text her pictures of shoe and they will look at them and call me. She called a week later stating shoes can't be repaired or replaced. I was already told that so I don't why she called in the first place. I purchased shoes from Gucci,Versace, Balenciaga, Christian Dior, Red bottoms, etc, never had a problem with shoe, sandal, glasses etc. This has been the worst experience. I can no longer spend my money with Louis Vuitton. They don't care about the consumer.
Reviewed July 11, 2022
I bought the bag for my wife about 6 months ago. One of the straps is already cracked. She is more careful with that d**n bag than she is with our kids. I'm being sarcastic but she cares for it very well. We have talked to LV twice and they have been terrible. One option is to send it in and let them look at it (even though we sent pictures and tried to video chat as suggested on the website). They are telling us it would take 6 months to repair and cost us $350.00. I paid over $2500.00 for the bag, and it is pretty ridiculous to hear that this "luxury item" will cost us another $350 to repair, 6 months after purchasing it.
One customer care rep actually told me, "6 months is a long time to have a luxury bag." Um... no. We have diaper bags from Target that cost $40.00 that haven't broken down after 10 years of use. My old gym bag from college has held up better and it is 15 years old. And they actually take a beating. So no, 6 months isn't a long time to have a "luxury" bag. Neverfull? Never again. Same goes for any other LV product. Garbage product and garbage customer service.
Reviewed May 6, 2022
I bought a LV necklace at Brookfield Place and it tarnished in a matter of hours. I need a solution. Besides I was mistreated and discriminated at the same store by an employee called Phillip. I request an apology and a refund from the store.
Reviewed April 25, 2022
I have been trying to order a hot stamped wallet for my son’s graduation. This was a time sensitive order. The first wallet was defective with the stamp misaligned and along the seam (photos were sent). I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. I am being told to reorder the wallet at my expense & I will now have to wait 14 days for an investigation and my $1208 to be refunded. This is the worst customer service I have ever experienced especially from a so-called high-end retailer. I have been a loyal LV customer for years (I own 6 bags). I will never shop from your company again. This whole transaction of defective products and empty sealed boxes is your mistake, not the customer’s mistake. Please do better.
Reviewed April 8, 2022
I purchased an Artsy bag a few years ago (3) at a Louis Vuitton store in Aruba. At the time of the purchase the consultant told me it was an investment piece that would last a lifetime so you can imagine my surprise after spending nearly 3K on a purse that it would start to wear at the corners. I have had purses I have paid much less for that I have owned for years that have never shown wear. Since the clerk at the LV store told me that LV stands behind their products I reached out to them through the app, I sent the requested pictures and scheduled a call and to my surprise I get an email back saying there is nothing they can do for me. After paying nearly 3k and hearing from the sales rep about the quality I figured it would hold up. I still can’t believe the corners are showing wear (lots of wear). LV will not stand behind their product. I have a colleague who also had the same experience with 2 of her bags and LV would not stand behind those either.
Reviewed March 18, 2022
I purchased 2 items in store, in Las Vegas, they didn’t have stock so I placed the order to be shipped. My sales rep confirmed my orders were shipped, received and signed for which is not valid. UPS was showing both items were signed for by CV **. There is no CV ** at the address. After I submitted the claim, UPS showed up at my parent’s door saying they failed to get a signature and asked my mom to sign off on the packaged. She confirmed the items were never received and didn’t sign. Trying to dispute with my credit card has been a disaster. LV has lied about me purchasing the product and receiving product at time of purchase to now saying product was received and signed for. Simply not true.
Reviewed March 2, 2022
I ordered a handbag online. When I wasn’t home to sign for the delivery, I was told that they would try again the following day. The first rep that I spoke to was fine, he told me to create an account with them and then they would have the ability to deliver to my local UPS store. So, when I called back to change the delivery option, the operator was absolutely horrendous. She outright refused to accommodate me and refused to connect me with a supervisor. She was rude, dismissive and arrogant. Buyer beware if you order anything online.
Reviewed Feb. 12, 2022
I purchased this eyebrow product recommended by Byrdie only to discover the gel was dried up and therefore useless. I contacted Benefit Cosmetics and LVMH/Louis Vuitton. Benefit Cosmetics responded, basically disinterested with no offer of assistance and claimed this was very unusual. LVMH/Louis Vuitton never responded. After some online research, I discovered that this is a fairly common problem with this product. I would not recommend this product.
Reviewed Jan. 4, 2022
Order sent to wrong address…. Spoke to no less than 6 “client liaisons” who assured me my concerns were addressees on my $3000 purchase… They never were. Their online and client services number are a joke. NEVER been treated so poorly by any company including 7/11 buying a Big Gulp. PLEASE do yourself a favor and look elsewhere for your product.
Reviewed Nov. 23, 2021
Placed an order for a purse on November 17 which was supposed to be delivered on November 18. On November 19 I contacted Louis Vuitton to see where the package was. They advised me that it had been delivered, I never received anything from Louis Vuitton! They have been extremely unwilling to work with me and have told me it could take three weeks for UPS and Louis Vuitton to come to a conclusion as to whether or not they will mail another purse or refund my card. This point one week into it. I have no purse and a large charge on my credit card. The absolute worst customer service.
Reviewed Nov. 17, 2021
The worst customer service. I never thought that a company of this level can have such a terrible customer service department. I placed an order online and UPS attempted delivery on Wednesday at noon. Delivery required signature, nobody was home so they need to reschedule. I tried to reach out to UPS to see if I can pick it up from their store or schedule afternoon delivery. They said no and LV doesn't allow pick up in person.
I called LV twice and I talked to the supervisor. They said I can't pick up in person with ID because of safety reasons. I asked them to drop it to my neighbors across the street, they said no. I asked them for any other option to get my package besides taking the day off from work and they said no. I asked for weekend delivery, they said no. I was told the only way to get my package is to be home and sign for it. I don't know why they don't put on their website that you need to be unemployed or to work from home to receive their packages. It would've saved me a lot of time and stress. I wasted 2 hours today with no result. My package is gonna be returned to them.
Reviewed Oct. 28, 2021
I am only sharing this because I feel like consumers need to know what they are potentially dealing with when they return purchased items back to this fashion house. I purchased three small SL goods, one from the boutique in SLC and the other two were purchased online. After receiving the items, I had a change of heart and decided to return them. Louis Vuitton's return policy requires you to return the items within 30 days of the purchase date. I held to these items until the 30th day because I was still pondering whether I was going to add them to my collection but ultimately decided to return the items back to the boutique.
I took all three items back to the store to return. My items were examined by the SA and the SA’s manager. I was informed that the store can issue a refund for the item purchased at the boutique but they will have to ship the items bought online back to the warehouse because they were purchased through PayPal (Which I am glad I used but will explain later). I explained to the SA and manager that I only had one return shipping label with me for the two items they were shipping back to the warehouse. I was told that they are able to retrieve and download the additional shipping label from the LV online account.
This said I was issued a refund for the one item bought at the store and the remaining two items were left at the store to be shipped back to the warehouse. I was informed that the person who handles returns was gone for today but will call me tomorrow with information about the return. Additionally, I was provided with this person’s business card.
By mid-day the following day I called the person who is over returns and shipments at the store inquiring about the receipt and shipment of my return. By the end of the day, I receive an email from the store noting that BOTH items were shipped back to the warehouse using the ONE shipping label I brought to the store. For those who shop with LV you know their return shipping label is unique to that specific purchase and to use as a buyer. The issue I faced was having the warehouse account for only the item identified by that shipping label and not the second item the store had put in the box. Furthermore, the store had reassured me that they would retrieve the second label and send the items separately. I called the LV 1-800 immediately noting this and they stated they notes this on my account.
Fast forward a week later, I received an email from Louis Vuitton and PayPal noting a refund was initiated for one of the SL items sent but not the other. I was issued a refund for $589 for one item but the $890 for the other item send back to them. After two days of calling to try to locate the second item, I asked to speak to the manager which is their escalation team.
The following day (Day 3 of them receiving the items) I was told that they did receive the second SL item but was not in “pristine” condition and was being sent back to me. I asked the associate on the escalation team to provide clarification about the item not being in pristine condition because it had not been used. Equally important, if it was not in pristine condition, it meant they had sent me an item that was not in pristine condition. Lastly, I asked for them to provide me the tracking number noting the item was being returned back to me (this Wednesday of that week). Each day thereafter I would call inquiring about the tracking number. Each time I was told that they (the warehouse) have not uploaded that information.
By Monday of the next week, I called again inquiring about my $890 small leather good that was sent back to them and the tracking number noting that they have sent it back to me. The team member I spoke to stated that they are going to escalate my request higher than the escalation team. Fed up, I contacted PayPal explained this long-drawn-out process, and initiated my buyer protection with them with a dispute. In the dispute, I specifically requested either a tracking number noting the item was shipped back to me or a refund for the item sent back which was $890. Two days later I received notification from PayPal noting that they had decided in my favor and was issued a refund of $890. Shortly thereafter, I received an email from Louis Vuitton noting that they had received my SL (the item she noted the previous week was sent back to me) and were issuing me a refund.
All this said I am unsure if I would have received a refund if I had not filed a dispute with PayPal. More concerning, I am unsure if I would have received my purchased item back. I was told 5 days prior that my item was shipped back to me. For all those who have purchased from LV notes their communication is very clean and efficient when you purchase from them online. You receive an email noting the tracking information and estimated date of delivery. This information is also populated to your LV account. Likewise, for all of my LV purchases bought online I had to sign for the delivery. I have to question why was this communication not as clean and efficient for a return? My overall recommendation to anyone purchasing online from LV is to use PayPal to purchase so you will have some form of protection as a buyer if there is a need to return your item.
Reviewed Oct. 16, 2021
I bought a pair of shoes at the end of 2019 and it has hardly been worn. It has a clasp for the shoestring and the clasp was defective. I went back to the store to try to get it repaired. They told me that it was bought too long ago and they would not repair it. I paid almost $2000 for the shoes. Repair policy should be based on amount of use and not when the purchase date is. I have spent over $20,000 at this store. That is awful customer service for a luxury brand. I will never purchase anything from them again. Have a close look at the shoe and you can see that it is virtually new. Very disappointing.
Reviewed Sept. 28, 2021
I bought a bag online for my sister's birthday. First of all, I never received the bag because they made a mistake and put a wrong label for shipping my product. Secondly, I still haven't received my money back for their mistakes? Hello??? When I called LV, I had to stay on the phone forever to get a customer rep talk to me!! Disgusting.
Reviewed Sept. 24, 2021
So I purchased handbag from them. I ordered extra strap for my bag so I can use my handbag both ways. For example I can use my bag as shoulder or handbag. And I was told that my strap order will take only 1- 2 weeks, but it's almost a month now I haven't heard anything from them. I'm calling customer service every other day to go find out what happened with my order, nobody got answer for that. Every time call them, I was told store will contact you..
Reviewed Sept. 11, 2021
Big mistake. Huge! Very disappointed with customer service. My husband get me pair of boots online for my birthday. I was so excited! They happen to be a little too big. I brought it the store, all excited that I will have my boots just perfect. What else would you expect from LV ... Sales person called for a manager. Women came and from a get go start to talk to me in a very cold demanding way. Keep saying "It's not salable because bottom has a needle point spots." I explained over and over again that, "I never wore them. I want to exchange them for a smaller size." Well... By the end of it I feel so small... I asked what solution would be. She basically told me to leave. I'm in shock. Doesn't matter if you first time experiencing LV or return client, nobody should ever feel like that... I would expect from LV to focus on their choice of employees. I will never pay a dime to LV. I left the store holding up on my tears. On my birthday.
Reviewed Sept. 5, 2021
I have purchased three Louis Vuitton purses, two wallets as well as a bottle of cologne. Every experience except for my second experience at the store was horrible. The sales reps were rude rushing you through which is a very expensive purchase to rush someone through. Would not look for sizes of belts for me at one point so I opted to go somewhere else! The second purse I purchase the hardware which was gold within two months started tarnation were terribly. There are a few other issues with the bag. Customer service thought the bag should’ve been exchange for another. The store thought something else. They sent the bag out eight weeks later. It comes back. It’s a little better but not even fully fixed.
My third bag the tassel came off of the Propriano which it is glued on by them. I brought the purse in to be fixed which I had this purse for a month before needing to go in… I pick my purse up last night and it looks horrible. The straps are now two different colors. There is a little stain on the leather which was not there prior. Both times I had to pick up my purses I was not brought into the store. The bag was not personally shown to me so we could go over it. I was standing outside the door and tossed a bag basically hears your prayers goodbye. I’m extremely disappointed with the quality the representatives of Louis Vuitton. I’m just extremely disappointed. Now my first purse I am still very happy with and I’ve had no issues. The last two have been horrible. I have never had such a bad experience as this.
Reviewed Aug. 16, 2021
While LV stands behind its products, getting a repair done is a whole new terrible experience!!! When you purchase you get great customer service, a smile, a bag with a bow of LV ribbon. With repair, it is a cold send off an email for estimate, send in your bag and then wait and wait and wait! I sent in two bags, identical mind you. One is black and one is plum. Same model, size and year. I really love this bag and the Epi leather. :-) Both are estimated the same for repair (two new handles and a clasp) and both have the same estimate for repair. The black bag came back in 7 weeks and was sent adult signature required to my home. No chance to change the address to my work so, a vacation day was spent waiting for my bag. But, it was back home. :-)
I am now on week 18 for the plum bag and after calling every two weeks, received the same line, it is being repaired and these things take time. We have the parts (back in June) and that is the delay (now mid Aug). Um...no! The other bag took 7 weeks with obtaining parts and repair. What is going on? I'm told I can't have my bag back. There is no estimate for completion and I can try and ask for someone else but they will tell me the same thing, the rep says. Wow! This sucks and I have no choice because my bag is being held hostage! Care services says they are aware of my item and will investigate. Blah, Blah, Blah.
This company has crap communication! Guess what I was just told, "the repair is in progress and I will receive an update soon."! More hot air. That was the same message two weeks ago. The bag that was repaired looks great but beware, you may be out a lot of money when your repair enters the Louis Vuitton "Bermuda" Repair Triangle!
Reviewed Aug. 7, 2021
I Purchase this purse less than a year ago and is already breaking apart, the counters off the purse start breaking, I call customer services and they tell me to send an email, I send an email a week ago. They have not reply. I decided to call today and talk to a customer services representative, she check my email and apologize for the delayed answer but they not able to repair, unbelievable. Less than a year a $1600 purse no warranty, no chance to get it fix, no replacement, for a purse that expensive they should have way better quality. I got a purse from Express 2 years ago for $40 and is in a better condition, not buying nothing else from Louis Vuitton, really bad experience.
Reviewed July 30, 2021
I purchased a belt from LV, and had it rushed so that it could arrive on time for my wedding day. However, the belt was too big, so I sent it back and purchased the right size so that I didn’t have to go without. The package arrived back to LV with nothing inside. I’ve been in contact with customer service many times, after three months of conversation, I was told to contact UPS. The item was obviously stolen by an LV or UPS employee. All I want is a refund.
Reviewed July 14, 2021
I got the tote for my 65th birthday, I was so excited to get this bag. It came with the clutch and after a week the metal pull came off. Lucky I had it and was about to take it to be fixed, put back on. My daughter who bought the bag said they do repair and all you have to do is contact them. Well I did. They asked me to take detailed pictures of the clutch which I did and I was so happy I did. They approved the clutch to be fixed and sent me the return label which then sent it in.
Got the clutch back and I saw damage on the clutch it self, and determined this was not mine, it also smelled inside. I sent pictures of the returned clutch with the pictures of the one I sent in and after 4 days or so no response so I decided to call. After one hour they said they needed to look at the pictures and get back to me. After a few days they emailed me stating that they determined that the damaged clutch did not happen during at repair and I could purchase another for $240, WHAT? This bag is $2,000. I should pay for their damage and not even my clutch? I now am MAD, I then called and spoke to another person on hold again for at least an hour sending pictures back and forth then on hold again going back and forth. Finally said they would replace it but I would need to take off the strap located on it, what? Okay well at least I got it replaced. Then I got confirmation with receipt to sign and a label to send the clutch back and they would replace it.
WELL I see that the receipt says LInda **, who is that? SO I called back again another hour on hold for them to fix this AGAIN. She said I would have a new receipt by the end of the day, well it's the end of the day and nothing has been sent. Long story short, if you have a repair do it somewhere else, and Louis Vuitton, I was going to ask for my next birthday another bag $2100 but you just LOST MY BUSINESS. I have taken pictures of what I am going to send in and hope I will get my replaced clutch.
Reviewed June 30, 2021
DO NOT BUY! POOR QUALITY and THEY DON'T HAVE ACCOUNTABILITY FOR THEIR PRODUCT! My husband purchased a Louis Vuitton NeoNoe bag for me online on their direct website and it came damaged. The damage was clear streaks/melting like marks. When I came into the store to see if they could repair or exchange (after 30 days due to pandemic and my comfortability) the manager at the Short Hills Mall store accused me of spilling hand sanitizer on it. She stated that since I bought online she doesn't know if it's authentic (even though I had the receipt and proof of purchase).
The brand refused to repair or fix it. What makes me feel even more injustice is that I am a women of color and there was a customer repair before me in which a ** women attempted to have her bag that was purchased 7 years ago fixed in which the handles were chipped and aged and she had no receipt as she stated that she purchased it out of the country. They granted her repair. I will never buy their product ever again or contribute again.
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