Louis Vuitton Reviews

I purchased an Iena signature bag for my wife in 2018. After 3 years the fabric has started peeling off. Have gone to 2 stores, and even sent it back to the company for review/potential repair. When visiting stores for a remedy, they blamed us for damaging the bag with things like hand sanitizer. I mean, seriously, who rubs their bag with hand sanitizer??

Back in November of 2023. I purchased two. L. V. Bracelets for my two daughters who over the years have invested thousands of dollars in purchases of L.V. Bags, accessories and costume jewelry. Today I went to the Fashion Valley store in SD Ca. One of the bracelets is defective. The gold plating has disappeared. I was told that because it is considered costume jewelry there is no warranty. I have to say for a company that has made over 79 billion dollars off of people like me and my girls I think their policies are lacking in good judgment. Do not buy their costume jewelry. it is junk and does not hold up under every day use. Not worth the $400 dollars I paid.

I purchased a hat online. I tried it on for less than 60 seconds. It didn't fit my head so I returned it and they are refusing to refund saying it was worn. There is no makeup on it, there are no creases, no bends nothing...couldn't be as it was on my head for 60 seconds or less. I never had issues like this with Gucci or any other brand. You would think a luxury brand would have better service.

I bought an Alma BB vernis online which was promptly shipped to me by one of the stores. Upon arrival, I noticed that the purse was defective, the handle was discolored and the hair clip attached to the handle had left marks. I called LV to request an exchange, where after 45’ on the phone I was informed that they couldn’t exchange the purse because their inventory is low and I would have to return it. Keep in mind the purse is available to purchase online but for some reason they would not process an exchange, they were happy though to take my money again for a new purchase. Unacceptable customer service and it felt I was talking to idiots! I sent an email to register my return also stating that the customer service was unacceptable and they just dismissed me. Don’t waste your money there!!!

I purchased a purse in Las Vegas over Christmas and the monogram is cracking all over. I called their customer care and they could care less since it has been past 30 days. I have bought over 6 purses and luggage but will NEVER buy another Louis again. Their customer service is the worst and I implore no one to ever buy their products again. I will only purchase Burberry.

I had purchased an item and returned the item back within 5 days of purchase because I didn’t like the quality of the product. They send me an email that they had received my product and had credited the money to my account. When I had checked my bank account nothing was credited back. It’s going over a month now and I have yet to get my refund. Every day I call they keep giving me the run around still up until today no refund! Stay away from this site!!!!

I purchased the Pochette Métis in Las Vargas. I weared the bag less 5 times. Half year ago I found it is cracked on the belt. According to my long term products and quality control experiences, I can tell it is the quality issue, since they use the incomplete piece PU leather and cheap quality glue, it is why it is easy to open even I used it less 5 times. I have the confidence that it is quality control issue. However when I went to their customer service center at South Coast Plaza, Coast Mesa. I am totally surprised for their response.

I bought a bag from Louis Vuitton and the bag with effected I went to the store before 30 days. They refused to take it back with no reason. And I bought few items before this bag. Every item I have from them have problem. No good quality no good customer service any more especially after coronavirus. I have few items I send thousands off dollars for items. Not worth few hundred dollar. I advise everyone think a lot before buying anything from Louis Vuitton.

While Louis Vuitton has been around for centuries and is known for its signature brand. It is known to stand by their product and brand. When you purchase your beautiful bags, you receive excellent customer service with big smiles and offer something to drink, depending on location. The nightmare is when there's a issue with the product. I'm a hard working person and work hard for my money. To be treated like I don't matter, or the fact that I spend lots of money on a product that should not crack or anything. I take great care of my bags. I have two bags, the same bags (Speedy). They both cracked in the same area by the handle. I brought on in 2018 and one in 2020. I have a brackets that I can't wear due to the clasp is lose and it falls off, therefore I'm afraid to wear, due to not wanting to lose it. I brought it November, 2022.

Purchased a LV Handbag several years ago. Very seldom carry this bag. Pulled it out to carry and noticed cracking near the top zipper. Sent request for a repair and was told it can not be repaired. I was told LV does not have lifetime warranty and damage could have been caused by weather or any other cause. This is my 2nd LV that has damaged. They are not the company they use to be. Why pay over $3000 for a purse that will not last. Poor customer service period!!!!

Louis Vuitton sold me a $5,500 Coussin PM handbag that is damaged. They will not take it back. The repair team colored in the edges of leather to "fix the bag." I was told that they will not fix the bag.

My husband was trying to place an order for Valentine's Day present. All his cards including debit card were flagged. He had to call CS 3 times to resolved the issue, and they offered him to ask a friend to pay for the purse. Seriously, go and ask your friend to pay 3K for a wife's purse. Or they said that the wife could pay using her cards. It was supposed to be a present! Such a huge company cannot even get the payment system right. The credit card or bank didn't block any transactions, LV did flagged his name as not eligible to purchase online. 3 pending transactions are still on the statement (total 10K). One went thru, but they cancelled order later anyway. The nearest store was 100 miles away. Who is the scam here??! Ridiculous, and unprofessional. For this price you should be offering some nice CS and experience, but instead we got the hours of talking to CS and bank. IDIOTS!!!

I purchased a $2,970 rain jacket in the LV store in the Bellagio. On 11/11/23 sales person Kiziah L. mailed it to my home in Maryland. It arrived. I wrapped it as a Christmas gift. Coat zipper was defective. When I returned it to the store was told that it was my fault the zipper was defective and that they would not give me a refund. The store manager then said they waxed the zipper. Even though stating it was not defective. She then stated that she would be mailing the merchandise back to me. Very poor customer service.

This store doesn’t even deserve 1 star. My husband and I walked in on 12/7/23 to purchase a bag for my birthday in January. We were told they didn’t have the bag in the store, but I would have it delivered to my home by my birthday. My husband put the $2;397 on a credit card that night. I received two documents in my email immediately, the receipt and the order information.

I have the tote purse medium size that I absolutely love. However, it has buckled. I don’t carry it all the time but use to when I first purchased (Hasn’t been around too long) However, the repair person told me you can tell it’s been carried a lot. I’m saying, $3,100 you should be able to carry as much as you want. Anyway, he wouldn’t repair and offered to repair the sides for $795 which was not my problem. He stated “he can’t do anything because it’s been carried a lot and it’s just nothing they can do”. You have to switch your purses. Basically I carried too much or improperly cared for it.

My husband ordered me a $3,000 purse to arrive by Christmas. UPS attempted to deliver and we were not home. For some reason the bag was rerouted back to sender. They have not refunded me and can see I never received.

Week of December 11th I purchased a Louis Vuitton bag for my wife for Christmas. After couple of days I received an E-mail that UPS will deliver package December 19th. On December 19th about noon I received an E-mail that my package was delivered (I work from home, Yes I was home patiently waiting for it). I already suspected that something is not right. (No signature required? No doorbell?) It's a $3,000.00 bag. I ran outside, looked everywhere in the front of my house and NO package, looked at my neighbors' houses and NO package. I tried to call UPS that I haven't received any package, it's just not worth calling UPS, it's all answering machine/AI (got to love those Artificial Intelligence, AI). When you need to speak to a person and explain what happened, good luck to you.

I purchased a beautiful wallet 4 years ago for my husband and the stitching came apart. We took it to the store and they sent it out for a repair. We have been told they can’t repair it. Somehow this doesn’t make sense. A luxury wallet can’t be repaired nor do they stand behind their “luxury“ product. Buyers beware.

I purchased my LV wallet to match my LV bucket bag. I bought the wallet with the pink snap button & chain drawstring. The wallet is less than one year old and the pink on the button is almost worn off. I called LV & they sent me a link to sign in. I needed to upgrade my password. When I attempt to do so it tells me that this service is unavailable at this time. I’ve been trying for 2 days. I give up & will be out $575. I’m done with LV. Very disappointed. No more LV for me!

My $1500 handbag is peeling and when researching the year I purchased this handbag, there was a peeling issue and clients were given a store credit. Repair department wanted to only replace the piping which was in good condition. Did not want to acknowledge the main issue I had the purse sent in for assessment. My handbags are kept in their duster bags and I rotate every month with all my handbags. Louis Vuitton has lost my trust in them.

Within 2 weeks of purchasing my sunglasses they were damage from having them in my handbag. The quality of the materials is very poor. I had them in my soft case and maybe my hand sanitizer drip on it. Their repair team only offered to fix the lens at a cost and not the frame which is of no help to me because they are damage in the middle and do not look quite attractive. I feel like the associate could have inform me on how to care for them knowing their sunglasses is so sensitive and easily damage especially being in the store for over 2 hours.

If there’s option for 0 star, I would give it 0. I purchased a pair of the Louis Vuitton Run Away sneaker from its Valley Fair, San Jose, Ca. store in 12/2019. I sold it on eBay last week. However, eBay informed me that my Run Away sneaker failed to pass eBay’s authentication process. It’s considered as counterfeit item. I forwarded a copy of my purchase receipt to eBay, but eBay said they can’t authenticate a piece of paper. I brought my sneaker to LV’s Stanford store, Valley Fair store, called 1-866Vuitton, and emailed Louis Vuitton services but none of them is willing to help me resolve the issue. Louis Vuitton refused to authenticate the sneaker I bought from their store.

Bought my wife a MM 1854 purse May 2022, less than a year later the purse started to curl up around the edges, now, trying to get a repair,, call and they say download the app, I did that, doesnt work, then they say sorry app doesnt do My Care for Canada, WTF? Call 866 #, they transfer me to Toronto store and they hang up, I call back, they try the store and say sorry no answer? Then she comes online after leaving me for 10 minutes and says you can send to Vancouver store BUT then you will have to fly to Vancouver to pick up repaired purse, SERIOUSLY!! THIS IS THE WORST CUSTOMER SERVICEI I HAVE EVER EXPERIENCED. My next step will be to literally burn it and post the video online and hope it goes viral. DO NOT BUY LOUIS VUITTON, BEWARE, EXPENSIVE TRASH WITH HORRIBLE SERVICE!!

Horrible customer service, first they send me shipment and I told them I won't be available. You should ask what time customer can be available so you send shipment, then they send it again. It had broken pump head. Now they are saying, "We can't refund because it was engraved," it took them a month to get me perfume and was broken pump head, never order online.

I own the Artsy MM which I have had since 2016, which at the time sold for $2000. I started to notice white patches and peeling which led to the monogramming coming off. I decided to make a repair request, sent in the photos that were requested etc. I made an appointment to speak to their care expert whom I spoke to this morning. Long story short, they will repair my bag for the full price of a new bag which is valued at $2520.00. I simply asked why would I ask for a repair that is clearly a defect on their product, if I can just buy a new one for the same price. Her exact words were the deterioration of the bag requires the body completely being replaced. She looked at the photos and said she can clearly see I take care of my bag and that the leather is beautiful along with the inside.

My boyfriend bought LV sunglasses for me and the day I opened it, I saw that it was damaged. At the same time I have made a video of it and have taken a picture of the damage and next day I returned it. We haven’t heard back from them and suddenly one day I have received a courier from LV where they have sent us the same damaged sunglasses that we have returned earlier.

After spending $1,400 for a LV bag, I took it to the Palm Beach Gardens Louis Vuitton store to get it repaired from some wear and tear to the handle of the purse and was ready to spend $400 to get it fixed and they said they couldn't repair it. They didn't do anything to accommodate. For such an expensive bag and purchase they should stand by their merchandise and be able to repair it. TERRIBLE CUSTOMER SERVICE and PRODUCT!!!! I won't be investing in Louis Vuitton bags anymore.

I’ve purchased many LV products. Many bags, travel bags, belts, wallets, jewelry. I’ve spent a ton of money here. I bought my daughter a bag and wristlet for college graduation. It’s brand new and has minimal use. The strap on the wristlet has torn and LV won’t replace it! WTF??! They said it is normal wear and tear. Terrible! They charge luxury prices for crap quality and terrible service. I’ve spent tens of thousands here and that’s how they treat me. Going to Hermes from now on. Better quality and better customer service. Buyer beware of LV.

I called Louis Vuitton and attempted to get customer service to work with me to get UPS to either hold the delivery or change the destination location. Welp that went nowhere and the item will now be returned to Louis Vuitton from UPS. Lets not forget LV - YOU'RE NOTHING WITHOUT YOUR CUSTOMERS.

I own numerous LV purses and a scarf. I'm very cautious and careful with my purses. I rotate carrying them. I had a issue with the stitching on one of them after a year of purchase and my purse was replaced. Now I'm having another stitching issue with the same purse. (Second time) This time I'm told they can sell me a new strap/handle for $300+. I was not offered a repair. This is ridiculous. Beware before you purchase an expensive item. My last LV purchase. Next time I receive a compliment regarding my purse, the response will not be positive.