Louis Vuitton Reviews

Worst customer service. Have a boot that's considered defective and they did nothing to help. Do not purchase any boots because if you have a defect they will consider it wear and tear and not do anything about it. I do not recommend their boots. Very low end quality specially the suede. All the motif is gone and they did nothing to fix it. LV is not what it used to be. They don't care about their clients. I will be posting pics of my boots once I receive them back from them. This was the bad service from Montreal.

I have several LV bags. I pulled out a larger one that was purchased in May of 2018, that I rarely carry due to its size and noticed several areas where the pattern had faded, to the point where it looked fake. Of course, I can’t carry it now. I contacted LV, set up a virtual appointment and included pictures. They never responded. When I finally checked, my repair ticket was deleted, no notes, nothing. I called and the rep said that this particular bag cannot be repaired. I said fine, what are my other options? She said none, other than to take it in to a store, but they will most likely say the same thing. She also said the notes said they tried to contact me 3 times. That is a full out lie. I would know if LV tried to contact me. If they did, why was no message left.

I bought shoes in Louis Vuitton Store in Jacksonville Florida on 12/30/22. Sales person name was Markella S. They didn’t have my size and I bought half size bigger making sure that I can exchange in PA if I decided to. So I received the shoes and went to the store to exchange it and they said no because shoes were worn (I never worn them). So, I called the store and send shoes to them. Couple days later, they texted me and told me that shoes were worn and they are on the way back to me. I received them, called customer service and send them pictures.

After a year of steady use, always placing on seats and being careful with the bag, all 4 corners are peeled. Have read many of the same complaining about the design flaw. People seem to think that all repairs are free and lifetime with LV - not only are they not free, this is such a design issue there is no repair for it. My D&B and Tory Birch bags have held up 10x better.

I must say that I am highly disappointed with LV. I purchased a few items overseas and loved the items, until one of my bags' metal link chain broke, now people ...these purses aren't any lower than a few thousand dollars and the strap broke while I was walking down the street... Needless to say I didn't worried because I thought LV will always stand behind their products so I was told, as we walked into the Charlotte location at least 5 sales people were kissing this client's ** that was holding at least 5 shopping bags? Fine. Not mad. However when I walked in with a shopping bag NO ONE noticed. I guess they thought it was a return piece, but all I wanted was to get my bag fixed, my 2 month old bag that I used for a total of 3 weeks maybe ...

After spending 30 minutes on hold to get a copy of my receipt, the "Client services agent" informed me that she could not send it to the confirmed email because it's my wife's. I initially wasn't sure whose info the purchase was under as we have bought multiple items. I gave her my email, and my wife's phone number, but because I told her it wasn't my phone number, she refused to talk to my wife, or solve the issue. When I stated my wife is next to me, she said I needed to start over (spend another 30 minutes on hold to speak to a different agent), because they can't verify her. I said, "You just told me the phone number I gave you is accurate, and you can clearly see all the correct info, why don't you simply send the receipt."

I sent in a bag to get repaired. I had new handles and lining put on it because they were pretty worn. Getting the bag returned to me was a process. I had to keep trying to contact the company and they ended up eventually overnighting it to me because I waited for months to get it back and had no contact from them until I initiated it. I was informed it would be $300 for the repairs which was fine.

On June 11th 2017, My husband purchased the Artsy MM MNG at your Chicago Store located at 919 Michigan Ave. Chicago, IL 60611. He paid $1960 plus tax. I was excited to own my 1st Louis Vuitton handbag. Most women who have a love for handbags wants to at least have a Louis Vuitton in their collection. Instead of starting with your least expensive Speedy 25, My husband wanted to get me the purse I really wanted which was the Artsy MM MNG. Unfortunately, the product hasn’t held up very well. I’ve only carried this handbag approx. 3-4 times a year on special occasions. I wanted my purse to be preserved and last for years is the reason I decided not to carry it so often.

I purchased a purse, wallet, luggage, shoes and scarf last year 2021. The first issue I had was with purse. It broke from inside the material which cause handle to break. Took it to store, they had to ship it off. I was told to see if it could be repaired and it would take 6 weeks due to covid. They end up calling me 3 weeks later stating they have to replace with a new bag and I can come pick it up at store. Then my slides, my right shoe came apart as I was walking. Took it to store. They immediately said it couldn't be fixed and couldn't be replaced. I asked to speak to manager, she took pictures and said she would call me.

I bought the bag for my wife about 6 months ago. One of the straps is already cracked. She is more careful with that d**n bag than she is with our kids. I'm being sarcastic but she cares for it very well. We have talked to LV twice and they have been terrible. One option is to send it in and let them look at it (even though we sent pictures and tried to video chat as suggested on the website). They are telling us it would take 6 months to repair and cost us $350.00. I paid over $2500.00 for the bag, and it is pretty ridiculous to hear that this "luxury item" will cost us another $350 to repair, 6 months after purchasing it.

I bought a LV necklace at Brookfield Place and it tarnished in a matter of hours. I need a solution. Besides I was mistreated and discriminated at the same store by an employee called Phillip. I request an apology and a refund from the store.

I have been trying to order a hot stamped wallet for my son’s graduation. This was a time sensitive order. The first wallet was defective with the stamp misaligned and along the seam (photos were sent). I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. I am being told to reorder the wallet at my expense & I will now have to wait 14 days for an investigation and my $1208 to be refunded. This is the worst customer service I have ever experienced especially from a so-called high-end retailer. I have been a loyal LV customer for years (I own 6 bags). I will never shop from your company again. This whole transaction of defective products and empty sealed boxes is your mistake, not the customer’s mistake. Please do better.

I purchased an Artsy bag a few years ago (3) at a Louis Vuitton store in Aruba. At the time of the purchase the consultant told me it was an investment piece that would last a lifetime so you can imagine my surprise after spending nearly 3K on a purse that it would start to wear at the corners. I have had purses I have paid much less for that I have owned for years that have never shown wear. Since the clerk at the LV store told me that LV stands behind their products I reached out to them through the app, I sent the requested pictures and scheduled a call and to my surprise I get an email back saying there is nothing they can do for me. After paying nearly 3k and hearing from the sales rep about the quality I figured it would hold up. I still can’t believe the corners are showing wear (lots of wear). LV will not stand behind their product. I have a colleague who also had the same experience with 2 of her bags and LV would not stand behind those either.

I purchased 2 items in store, in Las Vegas, they didn’t have stock so I placed the order to be shipped. My sales rep confirmed my orders were shipped, received and signed for which is not valid. UPS was showing both items were signed for by CV **. There is no CV ** at the address. After I submitted the claim, UPS showed up at my parent’s door saying they failed to get a signature and asked my mom to sign off on the packaged. She confirmed the items were never received and didn’t sign. Trying to dispute with my credit card has been a disaster. LV has lied about me purchasing the product and receiving product at time of purchase to now saying product was received and signed for. Simply not true.

I ordered a handbag online. When I wasn’t home to sign for the delivery, I was told that they would try again the following day. The first rep that I spoke to was fine, he told me to create an account with them and then they would have the ability to deliver to my local UPS store. So, when I called back to change the delivery option, the operator was absolutely horrendous. She outright refused to accommodate me and refused to connect me with a supervisor. She was rude, dismissive and arrogant. Buyer beware if you order anything online.

I purchased this eyebrow product recommended by Byrdie only to discover the gel was dried up and therefore useless. I contacted Benefit Cosmetics and LVMH/Louis Vuitton. Benefit Cosmetics responded, basically disinterested with no offer of assistance and claimed this was very unusual. LVMH/Louis Vuitton never responded. After some online research, I discovered that this is a fairly common problem with this product. I would not recommend this product.

Order sent to wrong address…. Spoke to no less than 6 “client liaisons” who assured me my concerns were addressees on my $3000 purchase… They never were. Their online and client services number are a joke. NEVER been treated so poorly by any company including 7/11 buying a Big Gulp. PLEASE do yourself a favor and look elsewhere for your product.

Placed an order for a purse on November 17 which was supposed to be delivered on November 18. On November 19 I contacted Louis Vuitton to see where the package was. They advised me that it had been delivered, I never received anything from Louis Vuitton! They have been extremely unwilling to work with me and have told me it could take three weeks for UPS and Louis Vuitton to come to a conclusion as to whether or not they will mail another purse or refund my card. This point one week into it. I have no purse and a large charge on my credit card. The absolute worst customer service.

The worst customer service. I never thought that a company of this level can have such a terrible customer service department. I placed an order online and UPS attempted delivery on Wednesday at noon. Delivery required signature, nobody was home so they need to reschedule. I tried to reach out to UPS to see if I can pick it up from their store or schedule afternoon delivery. They said no and LV doesn't allow pick up in person.

I am only sharing this because I feel like consumers need to know what they are potentially dealing with when they return purchased items back to this fashion house. I purchased three small SL goods, one from the boutique in SLC and the other two were purchased online. After receiving the items, I had a change of heart and decided to return them. Louis Vuitton's return policy requires you to return the items within 30 days of the purchase date. I held to these items until the 30th day because I was still pondering whether I was going to add them to my collection but ultimately decided to return the items back to the boutique.

I bought a pair of shoes at the end of 2019 and it has hardly been worn. It has a clasp for the shoestring and the clasp was defective. I went back to the store to try to get it repaired. They told me that it was bought too long ago and they would not repair it. I paid almost $2000 for the shoes. Repair policy should be based on amount of use and not when the purchase date is. I have spent over $20,000 at this store. That is awful customer service for a luxury brand. I will never purchase anything from them again. Have a close look at the shoe and you can see that it is virtually new. Very disappointing.

I bought a bag online for my sister's birthday. First of all, I never received the bag because they made a mistake and put a wrong label for shipping my product. Secondly, I still haven't received my money back for their mistakes? Hello??? When I called LV, I had to stay on the phone forever to get a customer rep talk to me!! Disgusting.

So I purchased handbag from them. I ordered extra strap for my bag so I can use my handbag both ways. For example I can use my bag as shoulder or handbag. And I was told that my strap order will take only 1- 2 weeks, but it's almost a month now I haven't heard anything from them. I'm calling customer service every other day to go find out what happened with my order, nobody got answer for that. Every time call them, I was told store will contact you..

Big mistake. Huge! Very disappointed with customer service. My husband get me pair of boots online for my birthday. I was so excited! They happen to be a little too big. I brought it the store, all excited that I will have my boots just perfect. What else would you expect from LV ... Sales person called for a manager. Women came and from a get go start to talk to me in a very cold demanding way. Keep saying "It's not salable because bottom has a needle point spots." I explained over and over again that, "I never wore them. I want to exchange them for a smaller size." Well... By the end of it I feel so small... I asked what solution would be. She basically told me to leave. I'm in shock. Doesn't matter if you first time experiencing LV or return client, nobody should ever feel like that... I would expect from LV to focus on their choice of employees. I will never pay a dime to LV. I left the store holding up on my tears. On my birthday.

I have purchased three Louis Vuitton purses, two wallets as well as a bottle of cologne. Every experience except for my second experience at the store was horrible. The sales reps were rude rushing you through which is a very expensive purchase to rush someone through. Would not look for sizes of belts for me at one point so I opted to go somewhere else! The second purse I purchase the hardware which was gold within two months started tarnation were terribly. There are a few other issues with the bag. Customer service thought the bag should’ve been exchange for another. The store thought something else. They sent the bag out eight weeks later. It comes back. It’s a little better but not even fully fixed.

While LV stands behind its products, getting a repair done is a whole new terrible experience!!! When you purchase you get great customer service, a smile, a bag with a bow of LV ribbon. With repair, it is a cold send off an email for estimate, send in your bag and then wait and wait and wait! I sent in two bags, identical mind you. One is black and one is plum. Same model, size and year. I really love this bag and the Epi leather. :-) Both are estimated the same for repair (two new handles and a clasp) and both have the same estimate for repair. The black bag came back in 7 weeks and was sent adult signature required to my home. No chance to change the address to my work so, a vacation day was spent waiting for my bag. But, it was back home. :-)

I Purchase this purse less than a year ago and is already breaking apart, the counters off the purse start breaking, I call customer services and they tell me to send an email, I send an email a week ago. They have not reply. I decided to call today and talk to a customer services representative, she check my email and apologize for the delayed answer but they not able to repair, unbelievable. Less than a year a $1600 purse no warranty, no chance to get it fix, no replacement, for a purse that expensive they should have way better quality. I got a purse from Express 2 years ago for $40 and is in a better condition, not buying nothing else from Louis Vuitton, really bad experience.

I purchased a belt from LV, and had it rushed so that it could arrive on time for my wedding day. However, the belt was too big, so I sent it back and purchased the right size so that I didn’t have to go without. The package arrived back to LV with nothing inside. I’ve been in contact with customer service many times, after three months of conversation, I was told to contact UPS. The item was obviously stolen by an LV or UPS employee. All I want is a refund.

I got the tote for my 65th birthday, I was so excited to get this bag. It came with the clutch and after a week the metal pull came off. Lucky I had it and was about to take it to be fixed, put back on. My daughter who bought the bag said they do repair and all you have to do is contact them. Well I did. They asked me to take detailed pictures of the clutch which I did and I was so happy I did. They approved the clutch to be fixed and sent me the return label which then sent it in.

DO NOT BUY! POOR QUALITY and THEY DON'T HAVE ACCOUNTABILITY FOR THEIR PRODUCT! My husband purchased a Louis Vuitton NeoNoe bag for me online on their direct website and it came damaged. The damage was clear streaks/melting like marks. When I came into the store to see if they could repair or exchange (after 30 days due to pandemic and my comfortability) the manager at the Short Hills Mall store accused me of spilling hand sanitizer on it. She stated that since I bought online she doesn't know if it's authentic (even though I had the receipt and proof of purchase).