Kohl's Reviews

I was actually on my cell phone, talking to my husband when I said "excuse us". They proceeded to move, but with a stare like I had done something wrong to them. Then I returned back to my phone conversation, I hear the male blurt out, "We weren't in your way, **." And I repeated exactly what he said back to him. I then decided to leave the department as the group just stares. By then, one of the associates comes and the male said that I cursed him out. During this time the rest of his friends left and go to another department. The associate says, "I'm going to call security and ask for you to leave the premises.” While the male that called me ** said that he was going to call the police. I told him to call and that I'll wait because I knew that I was telling the truth as to what had happened.

I explained to the associate that I wouldn't dare curse with my kids in my presence. And that the word that he used wouldn't have been a word of my vocabulary. By this time, I just wanted to drop the clothes that I was buying and just walk out. But I went to check out instead. Then security comes and pretends to be looking at jewelry until I paid for my items. As I looked to where the male customer was I had the altercation with, I noticed the same associate talking privately with him.

What bothers me about the situation that I encountered on this day is this: not one associate came to my defense to see if my son and I were okay. My assumption is this. I'm an African-American and the male customer was Caucasian. This automatically triggered to the associate that I was in the wrong which I knew I wasn't. Her statement was, "I'm going to call security and have you removed from the premises,” not even knowing the story as to what led to the altercation. I'll never ever shop there again. They need to learn how to correctly deal with situations like this. For the record, Kohl’s Department Stores and associates, not all African-Americans are liars, stealers and/or mouthy as perceived to be. Some of us do have a lot of class to ourselves, money and an education. There can be Caucasians in the world that are ignorant and just observe things as one-sided. This situation was one of them.

With over 30 years of having credit cards, I have never made a late payment or been assessed late fee. I immediately closed the account and it will be a long time before I return to Kohl's. I know that creditors do not like people who pay off balances because they don't get to charge interest. But to have been assessed a late fee and interest on a balance that was paid in full is just a scam and insult.

It is important that it be used as a debit card because when a person tries to return the merchandise, Kohl's will not give you a cash refund, they will force consumers to accept a refund as a return to their "credit card". This is a big issue when a person paid with a Jackson Hewitt debit card because Kohl's causes people who don't have that much money in the first place to have to wait for their money to re-post to their accounts meanwhile Kohl's has the benefit of their merchandise which they can re-sell and the consumer is out their money for almost a week! Kohl's should allow people with a strictly debit card to use it as a debit card and not force them to process their purchase as an alleged "credit card" purchase.

In December 2010, I obtained a copy of my credit report and had become aware that Kohl's had reported me to the credit bureau for a delinquency of $7. I am Kohl's credit card holder and shop at the retailer only a couple of times a year. When I do shop at the retailer, I pay my statement in full upon receipt. The last statement was no exception. However, somehow there was a discrepancy of $5 (which accrued to $7 representing accrued interest charges of $0.50 each month during delinquency). Given that I always pay my account in full to avoid any interest charges, I made no effort to monitor my account monthly since the prior payment was made in full. And I had not returned to the store to make any additional purchases. Therefore, my assumption was that any statements or card activity would show a zero balance.

Fast forward to 12/31/2010, I called Kohl's customer care department. I was on hold for 9 minutes. Someone picked up (in the Guatemala call center) the phone. I could hear laughing and storytelling in the background. It sounded like quite a party. I continued to say hello repeatedly until eventually, someone hung up on me. I called a second time. I was again in a hold queue for another 9 minutes and the call was answered by Anna (in the Guatemala call center). I explained my situation to Anna who had no interest in my asking if it was possible to research my account, my payment history, my record of paying all balances in full, and why a $5 discrepancy existed in the first place. All she kept saying repeatedly was why have I defaulted on my payments and other comments that appeared to be directly off of a script. I explained that I spend several hundred dollars each time I visit Kohl's, so there is no reason to short pay by only $5.

Because she was continuing to act abruptly, I asked to speak with a supervisor. She said the supervisor would not tell me anything different than what she has told me. I still asked to be transferred. 25 minutes and 15 seconds later, I was on hold for so long. A recording came on to say, “If you know your party's extension, enter it now or press 0 for the operator.” I continued to press 0 and kept getting the same recording rather than actually getting transferred to an operator. After trying this three times, I hung up and now called a 3rd time. I spoke with an Andrea (in the Guatemala call center). I immediately asked to speak with a supervisor and was transferred to Vera (in the Guatemala call center). I explained my whole situation to Vera who advised me that they were in Guatemala and the only call center open on 12/31/2010. She knew exactly who Anna was. And she had told me that Anna had long left for the day without having told Vera, again, the supervisor on duty, that a customer wanted to speak with her. Anna clearly placed me on hold and simply left for the evening. I encouraged Vera to listen to the recording of the call, which she indicated she would. She further promised to credit my account for the $7 and request a letter of deletion for having been reported to the credit bureau.

Fast forward to 1/6/2011, I received a letter in the mail. It indicated that my request has been reviewed and Kohl's will not be updating the information with the credit bureau (as committed by Vera). Kohl's, therefore, defaulted on a customer commitment. On 1/27/2011, I called customer service again (for the fourth time) and spoke with Heather. I explained my situation. She couldn't help me and transferred me to Holly/Hollie (in the Wisconsin corporate office inbound collections department). I explained my situation to her. She advised that I would need to speak with a supervisor (in the Wisconsin corporate office inbound collections department), but they have all gone for the day. However, she said that she would leave a detailed message asking that the supervisor (Wisconsin corporate office) review all of my recorded calls and contact me no later than 1/31/2011.

It is now 2/17/2011 and I have not received a call back from Kohl's. I find this whole situation unacceptable. I expect a letter of deletion to be submitted to the credit bureaus for the $5.00 discrepancy on my account, which has since added up to $7.00 with the interest charges. Furthermore, I request that my account be canceled immediately. Thank you.

The shopping cart seemed to have all kinds of glitches in its software. I noticed as I went through the website. I webmaster for a living and I troubleshoot these kinds of issues and fix them. Were these glitches repeatable instances? It seems they were, at least over the past month, because I've run into no less than 5 other Kohls.com shoppers who say, "That's exactly what happened to me!" And this is in the course of traveling on Amtrak for the holidays.

So, here is what happened to me. I browsed through items in the online store, adding a few in there that I thought might be nice for my girls from grandma. Then, I went to the check out process. There, I removed two of the four items and the cart showed two items total. Everything looked good. Then, I went to update my billing information, which had outdated from a previous purchase a while back on my kohls.com online customer account. I finished that, entered the shipping address, and went to the screen that completes the transaction.

You review everything and confirm it is correct, and then you click a button to process the transaction. I clicked. An error box appeared stating that my purchase was rejected because my credit card could not be processed. I was then returned to square one with an empty shopping cart. So, I sift through the site and put the two items back into the cart, update the billing information a second time (because it reverted to showing the old information), entered the shipping address, and even upgraded the purchase by choosing gift wrapping. I pushed the button to complete the transaction, and hey presto! Everything went through without a hitch.

I went to bed and didn't give it another thought throughout the next day. The day after that, I was checking my bank account and beheld two purchases on the account for Kohls.com. Not only did Kohls.com's shopping cart not reject my first purchase attempt, it added the deleted items in. The customer service gave me a huge runaround, along with multiple calls to a deaf and dumb corporate office. It was bad enough that the cart malfunctioned so massively. But as I repeated how the problem happened to each new voice on the phone, I began to realize that the cart malfunction could not be accidental. Indeed, the policy of runaround smacked of any ring of con-artists online we've ever been warned about. Why do I say it could not be accidental? Because, it said that it rejected the new card, showed the old account information still being there, but magically managed to charge the correct new card number.

I surmised that I was not the only one who this was happening to, and I was and am right. They are pumping up those sales numbers. They don't care that the product will be returned, and the money refunded as long as that happens after the Christmas dates are past. These end of the year sales numbers are crucial not just for political reasons, they are the bottom line for top executives getting paid their bonuses by their shareholders. But what about me, and my three children? What happened to us?

Well, we walked and when we came around, she was helping someone else. When she was done, she was picking through a rack like she was looking for something for herself. I don't know her name but she had white hair and way too much blue eye shadow on. We stood there to see if she would even acknowledge us and she did not. I walked up to the register by customer service where a very nice cashier tried helping us but she was lucky if she could get anyone to help her.

She stopped a couple of young men that were moving out the racks and asked them about the slippers and they acted oblivious. She asked customer service and they just stood there with a deer in the headlight look. An older woman came from the back and got on her little radio and asked about them, she never came back out to say anything to us. It was 7:15 by this time and we were so aggravated and ticked that we left.

I would have fired 4 people there on the spot if I was the manager. By the way, where was the manager? Good question. That store was so rude it was pathetic. I am a good customer of Kohl's and do not appreciate being treated this way. There are a lot of people out there that need jobs so I suggest you tell them if they don't want to help the customer, go look for another line of work and hire someone who cares!

As I walked to the back of the store to customer service to return the frame I spotted the GM and I said “Hi, are you the General Manager at this store?” He answered me by screaming at my face saying YES! I AM WHATS YOU’RE PROBLEM?! (In a very obnoxious voice) He threw his hands in the air at me and walked away. I tried to say to him as he was turning to walk away that I was an unhappy customer. I received no response from him. He left into the back of the store and that was that.

When I returned home, I went through all of my receipts, which I keep in an envelope. I found the original receipt and the purse was originally $58.00, marked down 50%. My total came to $26.89 and I only received a credit of $21.89. I am regular customer at Kohl's Lake Pleasant, Lake Pleasant, AZ 85382, Phone No. **. Because the store was open until midnight (November 26, 2010), I drove there with all my receipts and explained what had happened. Well, because I purchase the new purse at the other Kohl's, they couldn't give me the difference in store credit. I would have to drive to that location tonight as after tonight, it would not be valid. I find this policy totally confusing. Kohl's is Kohl's. I wasn't going to drive to that location this late at night for just a difference of $5.00.

This is not true: my item was never going to be shipped ever. So the deal I really received was them charging my account for items that was never shipped. Then I called for them to continue to lie about the situation and to tell me that they can charge me again and shipped out the items. This again was fraudulent. I later found out that none of the items I purchased for Christmas was available and yet they were ready to charge me again. This is unsatisfactory behavior for any company, especially one who claims to be legit. This is the worst company. I will never buy anything from them. I still have not recovered my 100. They over-charged for the item that was shipped.

She never took the time to come along with us to see whether the item would indeed be there. I should also note that there were times when she very rudely walked past us without even acknowledging us. I'm assuming that after a while, a new shift began because suddenly there were another two associates. These ladies smiled and asked whether we needed assistance with anything about ten times. They also told us that if we needed help, they would be in the misses fitting room and we could look for them there.

My wife, seeing as the first associate didn't help much, walked towards the fitting room to see whether she could get some help with an item she couldn't find. Just as she approached the entrance to the fitting room, a man who must have been a supervisor of some sort, walked right into the fitting room and started yelling at one of the associates who had very kindly offered her help.

He first asked the young female associate why she hadn't gone to the registers to help the cashiers and she very calmly tried to explain that she had just clocked in not too long ago and that she couldn't leave the fitting room a mess so customers could stumble and fall over the items. He kept yelling at her for several minutes about how he didn't care about the fitting rooms and that the priority was helping customers at the cash registers.

She tried to explain to him why she hadn't gone and he wouldn't allow her to even get one word across. He later threatened her by telling her that as long as he was there, her way of doing things was not going to work with him and that he better not have to tell her anything about it again. I spoke to customers who were inside the fitting room while this happened. They said that they felt horribly for the poor girl who stood there trying to explain to him that there was no way customers would ever get to the registers if they couldn't get through the floor without tripping over clothes.

The man also kept telling her that the woman who was at the register was not supposed to be there because she was a supervisor and that was not her job, but I can't help but wonder what her job was. She really wasn't doing anything. These other employees were doing her job! My wife and I were disgusted with this man's attitude and the way he had treated that young associate. We stood there for a while and spoke to some of the other customers and they said that they felt like he was singling her out, for there were two associates working together in that fitting room and he had just yelled at the one young girl.

Some other customers also added that the lady who hadn't been able to help us earlier was at the registers telling this man, whose name is Steve by the way, that the other girl wasn't coming to help her at the registers. And now I think, understandably so, for she had to clean up all the mess that had been left in the fitting rooms while helping all the customers the other associate wasn't able to help. I should also say that as the young girl, ashamed and reprimanded, walked to the registers, the man walked closely behind her as to assure that she would do as he said. My wife and I followed them to the registers and saw this man and the other useless supervisor ** and almost laugh as they saw the girl ringing up customers.

When we gathered the few things, we found that we headed once more to the registers and waited in the young girl's line. We were able to get the girl's name, but we will not disclose for her safety. We also know the man's name is Steve and he supervises the cash registers. We also found that the other employee was the supervisor for the misses department and her name is Sarahi. I would also like to add that as that man stormed past us to get to the fitting rooms, he smelled horribly and I take issue with that because it seems unprofessional to me that he holds a position as such and goes to work smelling like that.

Both my wife and I have advised relatives, friends and neighbors not to shop at Kohl's of La Quinta as long as the company keeps these two individuals. We have also both decided to visit the store from time to time to see whether anything changes. We will keep contact with the two associates that were helpful and if nothing is done to correct this problem, we will advise them to seek legal representation.

We would also like to add that we called the store and were not able to speak to a manager because there simply wasn't one available at the time. We left our phone number and it's been two days and I have not yet received a call back. What kind of management is this? It's pathetic to think that management probably condones this kind of behavior and most likely ignores complaints from employees who are harassed by these two individuals--Sarahi and Steve.

Also the fact that their Kohl's cash isn't real cash. I mean, I know you can't use it at any other store, but come on, they say it's Kohl's cash! By the way, it does say that any dollar off discounts will be applied before percent off discounts. And what other store lets you use your coupons on anything besides the gift cards and charity merchandise? FYI, below every sign I've seen advertising the discount you get for opening a Kohl's charge it says "subject to credit approval". Which simply means if you don't get approved, you won't get a discount.

For everyone complaining about the Account Ease program: News Flash- you signed up for it! How do I know? I also have the dreaded Kohl's charge. When I signed up they asked me if I elected to purchase the Optional Account Ease Program and gave a brief description of it. You could either write your initials and hit accept or hit decline as I did. It is not Kohl's fault that you did not read the information they gave you.

As for wrong sale prices, the computer is always right. I know how signs work in almost any retail store. The sign that is put up should reflect the sale price that is in the computer system. However, due to human error (unimaginable!), sometimes the wrong signs are up. Though I have never had a problem with Kohls honoring the sign price. Really, please think about what you are complaining about.

I never heard from Kohl's until 8-10, and The Children's Place did call, but they only left a message "children's account", but I didn't realize it was The Children's Place. I just thought it was my daughter's account. they never said the message was for me, and they left a 1-800 number that was accessible from Alaska. I also mentioned this to the man who answered, once I found the right number to call.

As soon as I found out, I paid these accounts over the phone with auto withdrawal from my checking account. I just don't want to be scammed by finance fees. I just want to know if anyone else is having problems like this. My credit has been affected.

Of course, they wouldn't accept it. Kohl's noted my banking route number so I'm out $25 & they didn't even care? It just wasn't fair. I told them & they said, "You have to pay it!" I feel they were at fault for taking my credit card number & sending me the onfirmation number for paying! Beware Kohl's shoppers. They are out to get every penny even if it's their fault! It's just not right or fair!

I was shocked that you would make a skillet with a metal handle that wasn't a stay cool. The stir fry came out great, but my poor hand had to soak in ice water for quite a while. Kohl's (and I think Farberware) has a 60-day return policy if you are not satisfied with your Farberware purchase. I had no choice but to return them. Now, I don't have anything but my 12-inch Caphalon. I needed those 3 Farberware skillets. I have had a stainless steel set of Farberware for about 45 years and they still work great and look great. I love Farberware. I wish I could have kept them. If you would send me some silicone covers for the handles (free), I would definitely purchase them all over again. As it is now, I'm on the look out to purchase three new skillets that have covered handles.

I got a call about a month after we were home and the guy said I was late on my Kohl's bill. I even said to him "sorry, you must have the wrong person. I do not carry any balances on my cards". He said, you charged something in Florida and then I remembered. I said, "yes, I will go online and check right away and will send in the full amount today" and I did. So I checked my emails and checked spam, there was no bill from Kohl's. I did get my Discover bill and that always comes paperless and was paid in full. I called Kohl's and explained what happened, that I never received bill. She said she would take the finance charge off. I thanked her very much. I still do not know why they did not call me sooner, I was in the store in NH when I got back from Fl and charged an item, but paid it in the store right away. Why did they not tell me that I had a problem with my bill?

I got a copy of my Credit Report and I was shocked; after all these years of making sure I have the best credit and pay my bills in full every month for all these years and one store turns around for a little bill and ruined my credit. I have sent in a few notes. I have called and no one will help. They said, "sorry, it's your fault". If I got the bill, it would have been paid the same day. They know that from my credit with them and all my other cards are the same, they know my credit. I sent note to credit bureau and even they will not do anything, they took Kohl's side so my credit is now marked. I do not think this is right that a credit card company can get away with this and the credit bureau goes along with them. Where do we stand? They do what they want and do not care about us. I now have them send paper bill, I do not want this to happen again. I hope this never happens to anyone else. Do not trust Kohl's paperless bills.

The second time, the customer service rep was rude. She said it wasn't Kohl's policy to refund late fees. I explained to her that the other person I talked to took care of it. I explained I made the payment online through my bank. She said very rudely "Then maybe you should contact your bank for the refund". I was furious to say the least. I cut up my Kohl's charge card and enclosed it with a letter stating what occurred and closed my account. I also included a check for the balance owed minus the late fee. I received a confirmation letter from Kohl's saying my account was closed yet they've sent me two more bills for the late fee. I called and spoke with Elena. She said, since Kohl's wasn't in error I had to pay. I asked that a supervisor call me as soon as possible.

Please consider lowering my rate. My husband and I are self-employed who are running a construction company and business has not picked up yet, therefore, it's been a bit tight. Thank you.

I want this account destroyed. I never want you to call again. I tried to pay with a credit card, but your internal collection department wouldn't accept that. Please let your upper Kohl's management know, that this group of well-meaning folks are ruining your company, and turning faithful bill paying middle-class Americans, completely and totally against Kohl's. I cant believe Kohl's has stooped so low, and let it come to this. I have never been more annoyed and harassed in my life.

I called was told to come back now. I am going 35 miles 4 times, do you realize what gas costs? And this was late in the day and I had to be at work at 6:00. The woman at customer service explained to me what happened, go figure, caused me to be so upset. I'm on a limited income, I am 72 years old. She did not even grant me any compensation for all my trouble and time, just thought you should know how inconsiderate your employees are.

Upon verifying that much of your story, I sent an email to the Kohls customer service department with full details about the incident, including a link to this site. I asked if that was the face that Kohls wanted to put forward and asked if they also did not need the business of myself, my friends and family, and my Facebook community.

I received an email from the escalation department in the corporate office. They claim that this issue had not been reported to them and that my concerns had been forwarded to the District Manager for that area for their internal review.

I was told to contact my local post office to make sure that they had not received it. I was told to call Kohl's customer service after doing this. I was told that if the package could not be located, I would be credited for my order, and would receive the same pricing as well as free priority air shipping should I choose to reorder the same merchandise. I informed the customer service agent that I no longer had possession of the gift cards and was told that I would be mailed a new gift card.

I called my post office and they confirmed that they had not received the package. I called Kohl's customer service again and spoke with another agent. This time, I was told that the agent was filing a case claim, the order would be traced and they would either re-ship my package or would send me a gift card in the amount of the order total. I again informed the agent that I no longer had the gift cards I used, and was again assured that this would not be a problem. I was told that someone would call me after the order was traced and would let me know whether they were going to re-ship or issue a gift card.

On August 29th, I received an email from kohls.com informing me that my return had been processed and that I was issued a credit on the prepaid MasterCard that was used to pay. The amount listed was $7.44 less than the amount I paid. I received no other communication from them. I had a baby on August 29th and so I could not contact them to correct this matter until September 4th.

I called and spoke with a representative who informed me that the return was credited in 2 separate transactions, one for the amount of the products and one for the amount of shipping. I was told that both of these transactions were credited to the MasterCard. I explained to the agent that I no longer possessed the card; I threw it away after using it. She told me that there was nothing they could do. I would not be credited in any other way. Now I am basically stuck, they credited a card I have no access to, and I have and will not receive any compensation for this. I am extremely disappointed and upset by this experience. I am going to tell everyone I know about my experience with kohls.com. I am going to put this letter on a social networking site and encourage my friends to stop shopping at Kohls.

Afterwards, I went upstairs to look for a dress. I found one and needed to try it on. But, the sales associates were feeling rude and lazy and insisted that I use a dressing room downstairs to try on one dress as I stood right outside the fitting room upstairs! They were so rude and unaccommodating that I left without trying on the dress. I am offended and frustrated. I was also followed into the restroom by an employee there who pretended to wash her hands while she stared at me the entire time. I am not happy and am reconsidering ever shopping from Kohls again, which is a shame, because I have found some great purchases in the best.

At that time I became very upset and decided to bring back the watch and the skirt I had purchased to get my money back for both of them. I drove back to the store which is a 45 minute drive each way from my house. When I got to the store, I asked to see the manager Tanya **. When she got there she went to the phone and made a phone call to the loss prevention person David **. My husband tried to talk to her about the two different prices and she told him to shut up, it was between her and me.

When David ** arrived we tried to explain the situation to him and he did not want to listen he just stood in my husband's face. I looked at them and said I would not be shopping in that store again and Tanya said I don't need your business or your friends business and David said that when I was done with my refund that I had to leave the store it was private property and I was trespassing. He then called the police to have me escorted out.

When the police arrived and found out it was all about a watch I had purchased and then brought back they kind of laughed. My husband told the police that if they had talked with us the way he talked to the police none of this would have happened. By this time other employees and customers are all standing around staring. I have never been more humiliated and treated like a criminal as I was that day with my husband (who is disabled) and my 10 year old daughter. I have made several calls to Kohl's corporate office and have sent out e-mails and have not received any returned calls or e-mails. It seems to me that they don't really care and that they really do not need business. Thank you for your time.

This is a money I never owed. I actually paid what I owed which was $22.04 back in March. I never received bill before this month (July), nobody listened and cared. I paid $32.57 and closed my account. I will never be Kohl's customer and I will tell all my friends and family not to shop there.

So I called and was informed they needed more info. They had my number, why didn't they call me? They wanted to know how it was purchased, the purchaser's name and address etc. Then I was told that I would have the check in 7 days. Yeah, right. 14 more days went by and finally, a check. 4 weeks this process took. Unacceptable. Kohl's lost out and I didn't spend the money there nor will I ever step foot in that store again.

I was in your store with my daughter on Father's Day. I wanted to pick up a couple of things before all my guest arrived at my house. After doing my shopping (spending $186), I finally made it to the check out (after waiting in a long line that was at least 11 people deep). I was over charged for a box of k-cups. I was only overcharged $1, but went right back to your cashier and let him know that I was over charged. (Remember, it was Father's Day and I needed to get home before my family and guest that were going to arrive at my home).

Your cashier told me I need to walk over to the customer service desk (that was clearly across the store) for the mistake that he made! I told him that I did not have time and if he can please call a manager so I can get on my way. Well, that was a huge mistake! The manager called the cashiers phone and literally took another 12 minutes to come over to help me. Holly the manager did not even acknowledge me and took my receipt and walked away. I was unsure of what she was doing, so I followed her.

I just couldn't believe that your refund or better yet, your correction process is so broken! No sense of consideration for your customers at all! I did complain to you Store Manager while I was still there (Albert), but he was pretty useless! Not to mention the rudeness that Holly treated me with.

I finally ended up getting my $1 that I was overcharged (weights and measures violation), but to make matters even worse, your store forgot to put my item back in my bag (yep, went home without my paid K-cups). It took a whole 22 additional minutes of my time to deal with your management and broken process and I was late to my own Fathers Day party that I was hosting! Thank you for letting me share some feedback and most unsatisfactory experiences in your stores. I hope that for the sake of the customers that still may shop in your stores, that the focus on Customer Service becomes a priority.

The register would only give the cashier the option for a store credit or a "corporate" refund. They couldn't tell me why those were the only options. After several attempts to refund, I left the store with the shoes. I talked with a manager on duty, but I kept the same story "once the register says that we don't have any way to change it." Unbelievable!

So, today, I called their customer service. I got the same line from the person on the phone. I said that I could not believe that that is how Kohl's does business. I have to either take a store credit or wait for your corporate office to decide that I get a refund and send me a check? I asked to speak with a manager, and they put me on with someone from the "credit department." He told me the same thing that when they enter the merchandise for a refund, the register decides what sort of refund I will get. I said, "A piece of electronic equipment makes that decision?" Yes, that is the case and there is no way to override it. So, Kohl's let's their business decisions be made by a computer.

This manager said that no one would be able to know why the register determined that this particular return only triggered a store credit or corporate refund. Apparently it's a giant mystery not intended for human consumption. So, apparently my only choice is to return the shoes and wait for Kohl's to send me a check. I told them I would never shop with them again.

I feel Kohl's and Privacy Guard were both to blame for this mess, especially Kohl's. They're managers can't contact the main HQ, and the customers can't talk to the people responsible for this situation. Finally, in June, they got a new manager in the Killeen Kohl's. She took money from the drawer in her office and paid the bill. She was frustrated by the mess with Privacy Guard. I'm 71 yrs old and never encountered anything like this. I was harassed by the phone bank operators constantly. I go to bed at 9 pm and was still receiving calls from the phone bank calls. Trilegiant sent me a check for $14.99 in early June. I received another today, June 25 for another $14.99. I'm not going to cash this last check. I have no idea what their up to and who they are. I feel that this company preys on people with gimmicks and are really a bunch of thieves. I wonder how many people are being abused by Kohl's and Privacy Guard.

It was a small amount, and I'm capable of paying the bill in full. I would have had I gotten a bill! I regularly check my spam to make sure a bill doesn't go in there. I get every sales email they send, so why not a bill? A friend of mine has had the same thing happen to her in another state. I called an Kohl's rep and they were nice enough and took off the late charge. They can not explain why I am not getting my bills. I will never use this card again.

A little while later, I received Kohl’s credit card and it said to call a certain number to have the card activated so I threw the card in my dresser drawer and never used it. Then like two months later I received a bill for $118.00 for a $22.00 purchase. Kohl’s started calling me everyday 4 to 8 times a day 7 days a week for months. I told one of the representatives that I was not paying more than what I bought at their store that day. After that she became very rude with me. She had asked me if I had moved because every statement they sent me was sent back, but that was a lie because I had not received any more at that time since the first 2 months Then I looked at other complaints against them and read what they did to other consumers by not sending bills and denying it than what she asked me made sense she was trying to cover their butts by pretending bills got sent back. I am still receiving massive phone calls and I know that can’t be right! What should I do?

I check my credit quarterly for erroneous reporting and I take my credit history seriously, so to be told I don't know what it is, is frankly insulting and demeaning. I got treated like a criminal from their associates. It was a very frustrating experience considering the only alternative I had was to re-apply at the store. As I previously mentioned, I take my credit very seriously and to put a duplicate inquiry on there would be nothing short of reckless.

After this experience and the loss of any potential savings, I should have had from having my account this weekend (for the 10-30% off with use of your card), (plus the 10% for applying), I do not wish to have a card with a company that treats there customers as I have been treated. What was a once exciting experience to start saving with a company I had previously loved quickly turned into a insulting, demeaning and frustrating experience. It is false advertising to say you will give 10% off for applying then not doing so. I will tell my friends and family of the experience and they will lose any future sales from my family for a lifetime.

Later that day, a man from their office named Kris ** called and asked to speak to her. She was pretty shaken up and still in pain, but she agreed to speak with him in hopes the company would offer to help with her medical bills since the accident took place on their property. No luck! He merely called to inform her that since the accident took place in the parking lot, not in the store, they were not liable.

So who is liable for their parking lot? The tooth fairy? He didn't even have the decency to be sympathetic to her. He made her feel like she was just a clumsy old woman who had the nerve to fall on their property. Do your self a favor. Don't shop at a place that doesn't even take responsibility for accidents on their property and treats people like they are a nuisance.

By June, I was contacted by Kohl's by phone and I made my first payment of $64. I was new to the world of credit cards and just assumed that I would receive something in the mail. More time went by and again, I hadn't paid attention so I received another phone call from Kohl's. I made a payment of $80, thinking that by now I had paid them more than the original amount so I'm good. Well, I received another call in December so, even though I'm puzzled about what's going on, I made another payment of $50. Again I figured I was good but in February another phone call, so I paid them $66.00. Another phone call in May, I paid $50. By October of 2009, I was receiving harassing phone calls from Kohl's on a daily basis, many times per day. I paid $60 on Oct. 29 and $60 on Nov. 10. By now, I was so confused and scared because I had no idea how this bill kept increasing since I had not used my Kohl's card since March 25 of 2008! I finally swallowed my pride and asked my mom for help. She told me to go to the Kohl's store, to call and ask them to start sending my statements in the mail. I received the first one in February of 2010 and paid them $77. I was still receiving harassing phone calls for collection.

In April of 2010, my mom went with me to Kohl's to call their accounting department. We went, I called. It took awhile for me to convince the person on the phone that I wanted every monthly statement mailed to me from the opening of my account in March of 2008 until the current date. After 14 days, I received the statements. I found out that there was another charge of $38.22 on my account that was three days later than my purchase. I didn't make that purchase but after this long and with this much trouble, I was not going to dispute that charge. I have paid $507 on an original charge of $108.59. I called again on May 12 to see what could be done. I was told that since I signed a contract that I still owed Kohl's $263.80. I don't want my credit wrecked because of this so I will pay it off and hopefully be done with them! I know now that I should have asked sooner for help and to have statements mailed to me.

I believe that they have taken advantage of me since they have received 265% of the original purchase! I have never used my Kohl's card after that day in March of 2008. Of course, they cancelled my card anyway but I have learned my lesson when it comes to credit cards and credit card companies. I will not have another credit card. What a nightmare! I will not shop at Kohl's ever again.

I called 3 times and there was no waffle maker. By this time, the $10 Rebate was now expired. So I called again on 5/10/10. I was told there was 1 but I could not get the rain check price because I was calling from home. What? This is ridiculous. They would not make an exception. They did not care that I had been getting the runaround for weeks. They suggested I go to store (what? Again?).

Kohl's has terrible customer service. They do not honor their rain checks. They have so many rules that their own employees don't know the rules to tell the customers. They put sales on with no product, offer rebates that you cannot use, since they don't have the product. So now, I have wasted so much time going back and forth to Kohl's, making phone calls and still do not have the waffle maker. To make things worse, I went to the store and spent like $99.58 and I was given $10.00 Kohl's cash. I asked the clerk if I spend other $50, would I be entitled to another $10. She gave be a belligerent look and said, "No." Well, later, when I was watching a TV commercial, it said that I was entitled to $10 for every $50 spent, so I was ripped off again. What a bunch of hogwash.

I'm new to shopping Kohl's and now I'm new to not shopping Kohl's. I will tell everyone I know. I plan on emailing and posting my experience on Facebook and I also plan on going viral with it on U Tube. Companies cannot treat people like this in this day and age, unless they want the negative feedback repercussions. Oh, and I asked for a call back and here it is 4 hrs later and there's no call. I guess they figure they can just advertise and get new customers and to ** with not owning up to sale promises. It's sad, in this economy, that they don't get 'customer service' and I also would like to mention that the 'lead person', Jennifer, to whom I talked to, said that I could always buy a different waffle maker that is in the store at the time I go in. I think that is a version of 'bait and switch' and I told her that is an illegal practice. I am so upset!

By Friday, May 7th, I called asking that they switch the shipping to express/overnight at no charge to me, as it hadn't even been shipped and that was no fault of mine. The employee I spoke to said it couldn't be done and refused to put me through to anyone else...not his supervisor, not A supervisor, or even a co-worker. I called back and spoke to a supervisor, who basically stated the same thing, just in a much nicer way. Furthermore, he added that because it was the week before Mother's Day, they were probably backlogged, but that I should receive the ring in time for the wedding.

Today, May 10th, I still have no ring or even an e-mail notifying me that the ring has been shipped. On the website the order states "in fulfillment". I called again and once again explained the situation and asked that they overnight the ring. Once again, I was told they couldn't do it. I asked them to cancel the order, I was told they couldn't do it. I asked to speak to a supervisor and was told the supervisor would just tell me the same thing. I am extremely frustrated, to say the least. It is the worst customer service I have ever seen and their policies are terrible. I am never purchasing from them again, whether online or at the store. If I shop at the store, I'll definitely never use their card again. As of right now, no consequences, but my wedding is in 4 days and my wedding ring has still not been shipped! I'm terribly afraid that it won't arrive on time.

I remembered sometimes she sits outside. Without thinking about it, I proceeded to look out front of the store. I didn’t mean no harm or thought anything of it. Security stopped me. I came back inside and was charged with retail theft. I guess I didn’t according to security rules. I explained everything to the lady and the manager. They could see my mom on camera. She even called me on the cell. I had about $100.00 cash on me, plus my band cards, plus my mother, the shoes I had in the box were Red Wings $180.00, hardly worth the trade, but the store manager and security would not listen to me. Instead they called the police and also barred me from Kohl’s forever. I didn’t run. I had no intention of stealing. I was very embarrassed. Even the police officer tried to resolve it, but the store was adamant in charging me. I shop there every week and it’s not the first time I walked out to get my mom, and then paid. I mean I’m on camera even outside. I don’t drive and live in NJ. I’m 55 years old, no priors for retail theft. So I received a summons now. I have to be fingerprinted and go to court. Surely there must be someone who can help me. Yes, I broke the stores rules, I guess. I stand corrected, but I’m in no way a shoplifter. I would never stoop so low. Every one in the area knows me throughout the Poconos. I own several homes and businesses, and they would not even let me pay for the shoes. It makes no sense. I meant no harm or loss to anyone. Can some body help me?

Incident #2 was at checkout. My friend had Kohl’s coupon for 15% off and knew about a coupon for $10 off a $50 purchase. She asked the cashier if she could get $10 off a $50 purchase even though she didn't have the coupon and the cashier said, "Yes, I can still do that.” When we checked out, we checked out the register next to the register with the cashier who confirmed the $10 off.

The person checking us out happened to be the Andrew ** again. My friend asked Mr. Andrew about the $10 off the $50 purchase and he said, "If you don't have the coupon you can't get it.” She explained to him that the other cashier said she could. Andrew ** responds, "Well I'll talk to her about that in a minute.” and proceeds to yell across the line to ask the cashier about it. He also spoke to this worker in a very condescending manner, and the cashier acted as though she has no idea what Andrew was referring to. Andrew tells my friend, "You just misinterpreted what she said.” Basically he was rude, inappropriate, and is letting his title of "Assistant Manager" give him a big head.

Now on top of this, I received an additional "20% scratch off coupon" that is dated March 6 - March 10, 2010. I expect to not only get the "Early Bird 20% off" but, I expect to get the additional "20% Scratch Off". But, when I will receive them? After all my son's anniversary was yesterday and this was his anniversary gift. My daughter's birthday is in 3 weeks. The other one is hers. I want to know when I will be receiving my 2 Gazebos. I would like them by this Saturday. I expect to hear from you today telling me I can pick up my 2 Gazebos with the Netting by this Saturday 24 April. This is very sad that a store this big does this to their customers. I have no intention to stop shopping at Kohl's, I just would like this situation be resolved today. I await for your reply on this matter as to what you can do for me today.

Well, this certainly set me off. I called customer service and asked why they hadn't processed the payment. They told me that there was something wrong and I agreed. We could verify the bank routing number online but not the bank account number. The rep put me on hold and went away to discuss it with her supervisor.

While they were gone, I went into the Kohl's account online and added the account again thinking that if it were the same, it would make no difference. And if it were a different account, there would be two of them that would appear. Well, only one account appeared after the addition. That made me feel the information was identical.

The rep came back and said that the bank account information was not correct. I told her this was not possible, that I had just added the account and had to enter it twice to add it. She said that this second additional validation of account number entry had just been entered this week due to the other customers that have had the same issue with account numbers.

I explained that I have had this account for almost 30 years and know how to enter it. She insisted that there had been a 7 in place of 1. I can't fat finger that and make it happen. I use a laptop PC without a numeric keypad, so I don't believe this to be true. Especially due to the fact that I cannot verify this information on my own. Initially, she told me that she could not see my account number on their system and now, all of a sudden, she can. It makes me not believe her.

The bottom line is that they have no place I can validate my own information completely to have been able to avoid errors and yet insist on charging $25 for it. They know it is an issue and have taken minimal steps to address the issue. I have been ripped off by this inadequate system. When they told me that they would not reverse the $25 charge, I told them to close the account immediately. They tried all they could to avoid doing so but ended up closing the account as far as I know.

The associate to whom I spoke, Arthur, said Kohl's had no policy to waive late fees so I would not receive the remaining $7.50 credit. Although I have been a loyal customer for several years, I will no longer shop at Kohl's as I feel their motto of "Expect Great Things" is nothing but a lie. Furthermore, their customer service people are rude and have no regard for resolving issues correctly and honorably.

My daughter Stacy cried the whole night long with her breathing problems, and I couldn't sit there and listen to my daughter cry without doing something about it so I come here to see if this does some kind of justice because my daughter and I shop at Kohl’s all the time and we still will. I just pray that Kara doesn't call my daughter any more nasty words. I had to stay awake all night in my daughter’s room to try and get her to stop crying because her breathing problems have her in the hospital all the time and one thing I don't like is seeing my daughter in the hospital.

Frustrated knowing the funds were in my account and now embarrassed due to the people around us, we asked why our check was denied. The clerk then called the manager and when she finally came, we asked her why the check was denied by Kohl's. Her comment: "I have no idea; you need to call the number on the back of the check; there's nothing we can do about it". Again we were asked how we were going to pay for the merchandise. My husband and I walked out of the store on principle. Our credit score is above 700 and we had never been denied using checks as payment by a store before.

After we got in the car, I called the Kohl's 800 number on the back of the check. I asked the person why our check was denied by Kohl's. He came back after several minutes and said ""since Kohl's did not have a past history on this checking account and that the check dollar amount was high, Kohl's felt that it would be safer to deny the owner of the check to purchase via a check".

I have been using checks to purchase merchandise for over 30+ years at all kinds of retail stores, jewelry stores, etc. and this has never happened before. Can Kohl's do that to people, no matter who the person is? It was our first time shopping there and we were going to continue to purchase clothes for myself after this first purchase. We will never shop at Kohl's again. What can be done so this doesn't happen to others in the future?

Listen, the camera I bought never worked in the first place! So now, I am left with an additional $30.00+ amount owed (they will not remove it), so I am paying more for the ** non-working camera than it was in the first place. I canceled my card with Kohl's and I will never go into the store again. I am telling all my friends and anyone else who will listen to never do business with Kohl's. Their products are poor quality and so is their service. Bad news spreads faster than good. Shame on Kohl's.

I called the customer service number the next day and was assisted by "Sarah." She told me it takes 10 business days before a refund would be mailed. I told her that I checked my account and the check did in fact clear. She said there was nothing else she could do for me and literally hung up on me, as I was trying to ask her other questions. I immediately called back and spoke with Katie. She said I could fax over proof that the check had cleared and that a check could then be mailed to me upon her receiving proof. I went ahead and did that.

I called back the next day and coincidentally was helped again by Katie. She informed me that the information that I faxed the day prior was not suffice and I had to fax over the whole statement with proof that my banking account had a positive balance to cover the check in which I had written. I told her that was out of line and an invasion of my privacy of my banking account. She said if I wanted my check mailed prior to the 10 days, I would have to do that. She informed me that she had already spoken to her manager and that was the final answer. When I asked to speak with a supervisor, I was denied. Kohl's was out of line and the service was extremely below my expectations. They were inappropriate in their approach and rude. I did not feel like a valued customer and will definitely not return to their stores.

I went to Kohl's store on Saturday February 6, 2010 with my wife at 10:00 am. I just had surgery four weeks ago and had a total hip replacement. I decided to go to Kohl's because our vacuum just stopped working and I wanted to purchase a new one. When entering the store, I was in need of a wheelchair because I cannot walk long distance with my cane. My wife look for a wheelchair at the entrance and there was one wheelchair buried in the back of all the shopping carts. My wife proceeded to move all the shopping carts and finally retrieved the wheelchair.

I looked at the wheel chair and it was too small and was missing the legs. This wheelchair to me is unsafe. At this time I asked the cashier, where can I get a wheelchair. He stated, “So to the next entrance and look there yourself.” My wife proceeded to the next entrance and was confronted with the same issue. No legs. Only two defective wheelchairs in the whole store. The staff did not care about helping us with a wheelchair. This is so unfair to people with disabilities that you really need to look into this matter so it does not occur again.

I emailed back that same day and wanted to know when I could expect the refund because I needed to get another gift since the carpet cleaner never arrived. I received a response back on 12/18 that said the refund was processed on 12/17 and it would take 14 to 30 days before I received it.

On 12/21/09, I called and spoke with supervisor Greg because in my opinion, waiting 14 to 30 days for a refund is unacceptable. He stated that because of the time frame involved, they would not place a trace on the item and he would make sure that a refund was processed immediately and that it would be complete in 5 days.

5 days past and on 12/29, I called again and spoke with another supervisor named Jennifer. She stated that the original refund request had been placed in system as a tracer rather than a refund and that she would correct this immediately and the refund would leave their office within 48 hours. I asked her why Kohl's couldn't correct this situation by shipping the item to me, overnight, and at their expense. She said that since the item was coming from the distributor and how big the package was that overnight shipping wasn't an option.

Needless to say, it has now been 8 working days (she promised 48 hours) since that call and still no refund and still no product. I believe what Kohl's has done by not refunding my money, continuously making excuses as to why they cannot process refunds right away and not providing me with a product, is considered theft. The economic damage that I've sustained is not only the money they've taken from me and not refunded but also, the additional money which I paid another retailer for the same item so that my daughter received her Christmas gift. Along with this, is the time and effort involved to make contact with, record and document the file and the mental stress placed upon performing these functions.

I am just sick about this and will never order from Kohl's online again! I wonder if Kevin M., President of Kohl's, ever reads these complaints and if so, what are his thoughts and does he even care?

The lady I talked to said that the watch comes from a distributor (?), so therefore there is nothing that they can do about it! I told her that I didn't know this, and if I did, I would have never placed the order! I was stunned and upset! She said that she will credit me back, but it can take up to 30 days! Now, I am stuck on Christmas Eve without the gift! I will "never" do business with Kohls.com ever again!

Well, that is not an option, especially since it is not my fault that this product is defective. I live about 100 miles from the nearest Kohl's store and will need to return it there, which I will do. But I will not be purchasing a new one. I thought that KitchenAid was a superior product, but I guess that was incorrect, too. I am very disappointed in the customer service that Kohl's has to offer and will not be shopping there in the future. With the price of goods at this time, purchasing merchandise that is faulty is not an option. You can, however, rest assured that I will post this story on every site I can find so buyers will beware of your policies.

Now my money has been tied up for what will be a week and a half and I will (eventually) have nothing but a $17 hat to show for it. In addition, now (because of the delay) I'll have to pay another store premium shipping fees to have it in time for the holiday. Kohl's online, never again.

time, energy. They are expecting you to buy the other item placed next to the one they don't have on stock. The deception has either resulted in or is likely to result in injury to the plaintiff.

The most heavily weighed factor is the advertisement's potential to injure a customer. The injury is usually attributed to money the consumer lost through a purchase that would not have been made had the advertisement not been misleading. False statements can be defined in two ways: those that are false on their face and those that are implicitly false.

Last year at this time (December 2008), sometime in December, I was shopping at one of the stores. I guess I just needed a pick me up. I had been unemployed since September and things have been slow with my own business, so money was tight. Against my better judgment, I decided to take advantage of a sale and the extra 15% discount if you open up a charge card. When I got to the counter, I guess I misunderstood. I thought that I could open up a credit card but still be able to purchase the merchandise with cash. I guess it doesn't work that way. They automatically charge the card you’re receiving at that time. This was not the problem. I just thought in silence that that’s a kooky way of offering a credit card.

The bottom line is the amount on the credit card was never over $100.00 in fact. On March 3rd, I only owed $21.00. I have to take some responsibility for being late on payments and having to pay a few late charges. But against all odds I paid them. In fact, I went in to pay them directly at the store so I wouldn't be late and they told me they don’t take payments, you must mail them in. The last payment that I sent in was the bill due March 3, 2009. I even called to see how much I owed, and they told me $27.00 so just in case there would be any additional late fees I added $10.00 more. The total amount I mailed out was $37.00. Okay now, I tell myself Vicki don't charge anything else. I thought everything was settled.

Fast forward. At the bank, I was talking to an accountant and he said wow you have a better credit score than I do. I think he said something in the high 7s. Fast forward to month of May, I am working on refinancing my home so I can take advantage of the low interest rate. I locked in at 4.62 30 year fixed rate. Happy, happy, happy; I have never had trouble qualifying because I have great credit and I have tons of equity in my house. My boyfriend of 12 years is in with me talking to my Wells Fargo rep and he says “Vicki, I think you’re going to be pissed off.” I was puzzled; he said “It appears that Kohl’s sent you to the credit agencies over $5.00. I was shocked and could not understand why any company would do this over $5.00.

I never received any notice or phone call that I had an outstanding debt of $5.00. In shock, at first this made me angry and next it made me feel horrible about myself. I am 52 and have dealt with having major depression since I was 11. This is not an excuse, it is my reality. Yes, things that seem so trivial and minor for normal people seem to me like I'm caring the weight of the world. There are times that just opening mail and writing checks are too much to deal with. Even with this disease, I pride myself on how well I've done. I've held successful jobs, paid my bills, took care of myself and up until now, had pretty good credit.

I purchased my home myself. I feel it is important to have financial independence being a single woman. I felt secured no one could ever take my house away from me. The outcome was I had to have my live in boyfriend be a cosigner and it appears the primary person on the loan. This just makes me crazy. I feel all my security is gone and everything I worked so hard for was just stripped from me all for $5.00.

I've gone several times and observed the way they treat their customers and, believe me, it's not good. There was even a customer in front of me that wanted to pay with a 5-dollar off coupon and they didn't even want to accept it. That curly woman employee was telling the customer mean things and even told the poor customer not to show up ever again. I don't think that's right at all. Do they think they own the darn place? Or, who are they to tell the customers not to come back? It's absurd.

That's money that the place lost for not attending to that customer just because they had a coupon, if they don't want to accept any coupons, then they should have a huge sign outside stating that, so customers won't waste their time shopping. I feel that you're going to lose a lot of valuable customers by those horrifying employees at that Kohl's in Laredo, Texas. Even the managers seem corrupted. There's even a mess all over the department at that Kohl's, not to mention the dressing rooms there were filled with clothes all over the floor and hangers everywhere.

It's even hard to find the size I want because everything is mixed and out of place. I'm very disappointed in this Kohl's. I've been to the one in Lewisville, Texas and it's way better. The employees in Lewisville are a lot friendlier and greet you with a smile and help you out in whatever you need but this one in Laredo, Texas has too many unprofessional, ghetto, moody, stuck-up, grouchy women that majorly show they don't like their job and take it out on us, customers. I personally think people like that should just stay home and not work around other people. I really hope you take this into consideration and please do something about it.

Communication with Kohl's was very slow and not to our liking. They eventually turned the case over to their insurance carrier. At first, they did not offer sufficient funds to cover the medical costs of the blood tests and shots. Finally, they raised their offer to cover these things. We feel that we purchased the pad in good faith and should not be made to feel that we are extortionists, etc. They have stated that no damage was done due to my wife not contracting a serious illness. We differ on that opinion. Her life was altered in several ways, with one being the trauma she experienced each time she had to wait for her blood work results. We feel they could not care less about their customers.

The several times I did speak with someone, all they are concerned about is getting their money and not trying to work out a problem. They want me to pay now 3 late charges, plus a $10.00 fee for paying by phone with my checking account. I refused to do this. Here is the real problem. They have called my house morning and night, weekends at all hours. At the very least, 55 times in the last several weeks. Is this not considered phone harassment and illegal? I told them I would mail the check and they keep calling. I keep the most recent calls on my caller ID. The most recent is 15 times in 3 days. This is outrageous. I have been a paying customer of theirs for 5 years. After having read complaints online about them, I am finding this seems to be very common with them.

Can they be stopped? I did tell them the first time I spoke with them to close my account. Also, I have only received one notice by mail requesting payment other than the monthly bill and threatening to close my account when I already told them to close it. Again, I thought it was against the law to harass by phone. Kohl's said it is not.

Now here's the problem: The next line was for a totally unidentified purchase at the Ankeny store for $123.30. As you are always directed on the bill, you are to submit your complaint in writing. I did so. Hint: If you ever write a card company, send the complaint return receipt so you can prove you mailed them a letter and that they got it. I also paid my regular bill in a separate envelope - complaints and payments go to different addresses. I got no response to my complaint letter. This is a violation of federal law. I called the billing complaint line. They said I had to go to the store, but they did acknowledge they had received my complaint.

The folks at the store went through their records and found the $23.30 check. This was credited on my next bill. However, despite my complaint which is supposed to stop interest etc. on the disputed amount, I was hit with a late fee and interest on the unpaid $100. Months later, the store said I have to deal with HQ in Wisconsin. HQ said I have to deal with the store. Both say they will credit me the $100 if I can provide the serial number from the $100 KCK card. As I have pointed out to them, I'm sure they record the serial number on every bit of currency they spend anywhere. They all agreed they don't record currency serial numbers - that would be absurd. But I am still being asked to provide the serial number in order to settle this matter. Talk about absurd.

Now I have spent more than a hundred dollar's worth of time and postage fighting this. Their employees have spent more than a hundred dollar's worth of time fighting me. If someone writes a bad check at Kohl's, they press criminal charges for theft and have the person arrested. You can't arrest a corporation, but a citation can be issued on a criminal theft charge. I have filed a theft complaint with the Ankeny PD. This will show up on the police blotter in the local press. But since the US mails were used to perpetrate this fraud, I have also filed a complaint with the US Postal Inspector's Service. And since Kohl's so blatantly violated the fair billing practices by not responding in writing to my written complaint, I have filed a complaint with the Federal Trade Commission.

There are other letters and press releases ready to drop in the mail. An officer of the mall owner attends my church and has given me permission to picket Kohl's with a "Kohl's steals" sign. That will make for a great picture in the papers and on TV. Ankeny PD has been advised I have permission to picket and not to make a trespassing arrest since I'm sure Kohl's will be wanting to file such charges. I am going to court. From this website and others, this appears to be a method of business for Kohl's. That would qualify for a class action suit. As a class, we could obtain $500,000 up to one per cent of the net worth of Kohl's as a penalty.

I'm thinking about buying stock and attending the annual meeting(s) until this is resolved. Today, Senator Herb Kohl, no longer the owner, introduced a bill imposing more penalties on rogue credit card operations. What Kohl's has done to me would come under the umbrella of his bill. I'm sure Kohl's would love to be in violation of the Kohl's Act. I imagine the good senator would be really jinked off by these actions of his former company.

If this is an American Company I see exactly why our companies are moving overseas because Americans don't want to keep business. Kohl's has very poor customer service. I couldn't even get a phone number to call them. And my sister-in-law is not one to try and get something back that is hers rightfully when she could be saving money. It would be too embarrassing for her. I know you're thinking her loss. But to me, if anything comes back maybe I ought to keep it since it seems I'm more concerned about it than she is right?

Well, to make a long story short, I canceled my account and my wife is canceling hers. I will no longer do business with Kohl's and I will never do business with Chase bank again. They can keep their $29 dollars. Instead of being honest and making some money through the credit agreement, now they won't make any... from me or my wife at least. And I will tell everyone I know about this experience and warn them of the business ethics that Kohl's and Chase bank chose to use against loyal customers.

When if it had been posted on the door or the change made know in your ads, I would have known. Kohl's has been one of my favorite places to shop. Until this time, I've told friends how considerate and friendly the Kohl's employees are. I was not angry, but disappointed of the treatment I received from these ladies. Sometime ago my purchase rang up more than the sale price and the cashier corrected it with just my word. This incident of the question about the discount was in the late afternoon Jan. 21. If it was not for buying a gift for my daughter's birthday, I would have given it back to them. Thank you.

Are you confused yet? The whole thing made me nuts. The worst part is that I now have a credit again with Kohl's that I have to use [sigh] and I really never want to have anything to do with them again.

I called their customer service line during business hours the next day and I was told that I made the payment online. Although I insisted to the customer service rep, Misty, that I had not, she just kept repeating the same thing over and over and I finally asked to speak with her supervisor. I was put on hold for 35 minutes (while I was at work) and then transferred to someone's voice mail. I was so furious that I did not note the name of the person. I left a message with a short explanation of my problem and requested an immediate return call. No one ever returned my call. I sent an email through Kohl's customer service and there was never a reply. I decided to try calling one more time on Saturday, January 17. This time I spoke with Tammy who gave me a different story. She told me that I made a payment over the telephone, which is how Kohl's got my checking account information and I must have done this because they had no way of accessing that information unless I gave it to them.

That is the reason for the additional $5.00 over the amount I charged, it is a phone transaction fee. I insisted that I had not done this, that Kohl's had access to my account information via their online payment center but the customer service rep kept contradicting me and said the only way that transaction could happen is if I did it. She wouldn't listen to the fact that I had not even opened my bill; she had no answer to the question of why I would have made a payment over the phone on January 12 and paid an additional $5.00 to do so for a bill due on February 5?? Needless to say, I have removed my account information from Kohl's website, I have closed my charge account, and I will never do business with them again, including shopping in their store for cash. This unauthorized transaction caused two bills I scheduled to have paid to overdraw my account, resulting in bank charges to transfer money from my savings to cover the transaction. I am extremely disgusted with Kohl's. Spread the word!

I received another bill in January now totaling almost $50.00. I went back to the store Jan. 14th and spoke to one of the managers. She said basically the same thing and told me she would get in touch with me in three hours. She called back and said she reviewed the transaction and that the register for that day did not show an overture. She also said that the video was either destroyed or taped over. I asked her if that was store policy to do something like that and she said yes. Never once did she tell me that when I spoke with her. I went back to the store on Jan. 15th and spoke to one of the head managers. She finally said she would credit my account, but not until I mentioned that I felt like I was being scammed and that I was going to make this public and call my local news station.

I called back and spoke with the supervisor, Maria. She acted the same way as the other rep and had the same responses for me. I told her how I felt about the situation and advised her they all act like they don't care. Her explanation for my late fee was that I didn't use my card until December so my due date didn't change until then, but everyone else's due date changed back in October. She said I should have noticed it!!! How, my statements all said the due date was the 15th. Now in January they say I'm late. I guess because I used the card in December now they can change my due date. She continued to interrupt me to say the same thing over and over. I finally had it with her attitude and asked for HER Manager's name. Needless to say she didn't want to give it to me and said she answered my questions. I had to ask her several times to give me her manager's name. I will call him and talk to him, probably get the same attitude. If this is the representation of the company, I will never go back to Kohl's.

At any rate I took the 34.20 on the card because it's crazy how they scam customers out of their money. I do not believe this practice is legal but I wanted to complain about it. The damage that was done is that I did not receive my full amount. Also if I return an item and paid cash for it in return I should get back what I paid and not have Kohl's decide what they feel like giving me in return.

$value of the ring WAS $800.00 but without a stone its worthless

I had also tried to use another credit card that belonged to a friend of mine that was also with me and they told him the same thing, you card has been denied sir. then finally i get an e-mail from kohls saying that the reason why it was denied was because the didnt have my order in stock and this was about 5 days later and still i didnt get my refund. if you ask me, never. ever, ever order from kohls online. I spent over 4 hrs on the phone between my bank and kohls.

I have contacted customer service via email almost everyday since only to get the response that they are researching my order. I have also been told again that my order should arrive in 5-7 business days, but when I requested an order number so I could track the package I was told again it was being researched. It is almost 3 weeks since I placed this order, it has been charged to my Kohl's charge, and I have no merchandise.

I sent an email today requesting a credit to my account and to cancel the order, but I have not received any response. I really feel I'm being lied to,and I'm hoping I don't have trouble getting the credit since I don't want to pay for something I didn't get.

So far the only consequences are that I have a $273.39 charge on my card for a vacuum I didn't receive. Never mind the aggravation.

Called to cancel the second order, which my HUSBAND paid for and they wouldnt even help me out b/c he was paying for it even though it was shipped to my name. I somewhat understand privacy issues but were talking about is a shirt and pants, not a hospital chart. This will be the last time I spend a dime at Kohls.

I was standing in the same place approximately 15 minutes and he still did not return. I left all of my merchandise there because I felt like I am a customer and the least he could have done was came out to give me an update on the progress or something. I feel that Kohls have some of the worst management in Albany. I have worked in retail before and I know that customer service is a major plus. This horrible management team has just lost a loyal customer and I will try my best to spread the word of this experience to my family, friends, as well as strangers.

I rushed back to the Ladies area and found my friend. She told me that two women and a man came up to her in the dressing room and told her to leave. She did not understand until they offered her to use the MEN's dressing room! She was so emberassed and humiliated she just wanted to leave. I asked her who had spoke to her and she could only find one of the women. I went over to the lady and asked why my friend was asked to leave, the lady responded "obviously" and pointed to my friend. I was SHOCKED! I asked if she wanted to see her driver's license to check if she was really a girl.

She called the manager and he just told me that there had been a complaint by a customer and that he simply was following protocal. I told him he should not dicriminate by the way people look, and that there are a lot of overweight, humbly looking people in this world and you cannot walk around kicking them out of places because you don't like the way they look. His assumtions were horrifying! My friend is humiliated, embarrassed and ashamed of her looks now that she was publically called out for not being "pretty" enough for Kohl's!

The response from Kohl's corporate division states: "Our fitting rooms are not designated with a specific gender or department signs. The fitting rooms are not monitored by Kohl's associates." The response from the local store, which has nothing to do with the development phase of new stores, states: "We have let our development team know your concerns so that when new stores are built, these concerns are addressed--possibly making the dividers extend to the floor."

My concerns: The majority of stores aside from Kohl's do provide segregated fitting rooms for opposite genders. Posing the question of public awareness with regard to non-gender specified use of Kohl's fitting rooms to my associates and friends, they were very unfamiliar with the practice; and, they did not approve of it, especially from the aspect of not being informed. Their concerns involved themselves, as well as the safety of spouses and children.

Many stores provide a three way fitting room mirror outside of the individual fitting room. Assuming that the room is segregated, many women go to the mirror partially exposed. With regard to Kohl's, no exception is placed upon any fitting room. The opposite gender may enter the fitting room located near lingerie; or, if more convenient, a room where children are more likely to be. Circumstances involving transgender might arise making it inconvenient for them to undress in the Men's fitting room. Understandably, the women's lingerie fitting room would be more accommodating for them. The conflict with this particular fitting room (involving their Pleasant Hill, CA branch) is the sign posted that reads: "This dressing room is supervised by Kohl's female security personnel." The wording suggests that the room is limited to women.

Per discussion with Nick, a Kohl's manager on May 17: Kohl's does not have female security personnel; The fitting room is not limited to women. Because fitting rooms are not monitored, people basically can enter for reasons other than trying on clothing. This reason includes, but is not limited to, standing in a stall next to someone removing clothing; positioning a camera phone beneath the divider; snapping a shot. Or, they may position themselves at a fitting room entryway, hold their camera above the door, take a photo, and easily leave without being captured. They may then post the photo of a person in their stage of undress on YouTube. My argument is not the fact that the fitting rooms are Unisex; rather, it is that the public is not being informed prior to trying on garments.

On 5/22, I placed a quite sizable order online to send to my granddaughter for her birthday at college. As her birthday is 5/31, I wanted the order to ship by air in order to make sure it got there on time. Not only for her birthday, but not so late she would be gone for the summer and who knows who would get the package if sent by ground. As soon as I clicked the final click to put through the order, the system zapped out my approval for the $70.52 shipping charge I okayed in order to send by air, and replaced it with a $5 shipping charge to send by ground. It also said the order could probably be expected to arrive at destination between 6/2 and 6/4. NOT acceptable.

I immediatly called their customer service depattment to alert them to this computer error and the necessity for it to go by air as I had selected and approved the charge for. The CS agent said they would put a note into the system but that they could not cancel an order once placed nor make any changes in it. Their computer system is not set up for any cancellations nor edits. And, I prsume, they are not empowered to pick up a phone and talk to another department to get anything done/cancelled/edited or changed. The order stayed in their system and being processed/ fullfilled until being shipped today, 5/28. And no, during those 6 days, no none it seems was empowered to phone anyone to either cancel so I could place the order again or edit it and change shipping. They could take a new order by phone and have me send out two $500+ orders and find a way to gather up the late one somehow and return after the second order got there...thereby having spent days on the phone and about $1100 to get my order there...but the company has not seen fit to honor their customer enough to have their ordering system anywhere near as functional as most other online ordering computer systems have been for years not set up a phone system to cancel orders or empower their customer service agents or their supervisors to do so.

They prefer to have their customer either send a $500+ order out into the wilderness, late for arrival for a birthday, late possibly to even land in the hands of the student at all before leaving for the summer and who knows who the order will end up with...or place another order so the second $500+ order would have a chance of getting there but wash their hands of the first $500+ altogether as a lost cause they do not care to change their system or empowerment to fix. They are dedicated to just letting the computer system run its course, right or wrong, errors or not, and the customer can go fly a kite as can their poor customer service people who are not empowered to pick up a phone and fix anything.

Only the present system matters, not people, not the customer's money, not their employees...just stay with their dysfunctional system no matter what. I buy online quite a bit. I have for years from many, many companies and I have not seen anything like this in 20 years. I told them they should put a notice in their ordering system to call to place orders until the computer system is changed/updated and not let that computer at the customer to mess them up. They need to pay a programmer to fix the bugs and add functionality. And add cancelation possibilities on their phone tree once a customer has an order number. As they take a week to ship out, they can easily give the customer somwhere between 4-12 hours to cancel and place their order again.

HSN has been doing that for many, many years. And their customer service agents can do it if phoned, also. It tells the customer they matter. It tells the customer service agent they are empowered to be of some help, not just have to sit there and tell customers they can do nothing and only the computer system matters and it can do anything it wants for as long as it wants and everyone else can just lump it. Poor souls. I made a small order online with GAP after this order and it arrived already. Shipped out the following morning. Arrived as Kohls was finally shipping the order that was to go 2 day air. And sent it ground.

A $500+ order sent out after a week in computer system and may be lost due to system error and the order may be lost and the company does not care. Only the system matters and it is antiquated for online ordering and for fulfilling orders once made. Their customer service agent today told me that sending out an order 4 business days after placing it...not counting the 3 day holiday...was not all that bad. Of course, it was to be a 2-day air order and no matter how the customer is shipping it, they cannot even get it out of the system and sent. I do not know any other store of any size that cannot ship within a couple of business days, minimum, and air express usually goes within 1 day.

I contacted Kohl's and they said they hadn't had any recalls for them. Since they were made in China I tested them for lead. They passed that test but the mold gets worse and worse. Kohl's offered to maybe give me clearance price refund towards another set of dishes as I didn't use my Kohl's charge to purchase them. I have no intention of buying another set of Sonoma dishes. My biggest concern is that they didn't seem to take my complaint seriously or pursue the matter any further. How sick are these dishes going to make anyone who uses them? I will probably never get my money back but at least I know I reported it and went back to good old reliable Corning dishes so I won't make my family sick.

These dishes were rather expensive and I purchased the complete set. I have allergies I haven't been able to clear up and now wonder if these moldy dishes have contributed to that. problem.

I told them if I didn't check that I wanted it, the assumption should be I didn't want it. Because I had a substantial balance with Kohl's, I had assumed (one never should) that the balance was going up due to financial charges. I rarely look at the paper statement and make payments online or through my bill pay service with my bank, so I really don't look at the statement. My fault. However, today I found out that for the past 15 months, Kohl's has been methodically adding approximately $15.00 a month to my account, because I didn't check a box. I was told by the Customer service manager, Amy, that the best they can do is reimburse me $30.00 (a total of 2 month's charges). She also told me that I had been notified by mail about this service. I received no letter. I told her the best I could do is cancel my account and let people know that if they aren't careful, Kohl's will take their money. I've canceled my account and shredded my card.

I am out $225.00.

Since we were moving and I rarely use this card I forgot about the password until we got high speed in the new house and I looked at my emails. I had a whole bunch of emails about sales and promotions, but no password. After numerous attempts I finally got the password set and made my payment, but not before Kohl's reported it on my credit record. I called to complain and they had the right email address and everything but I never got the original password. They said they could not remove the report from my credit but would take off the late fees. I'd rather pay the fees!! I have no marks on my credit!! (Well, not until now.)

I went online to pay the balance off today and what do you know - invalid password. Same process. I finally got a password after the cut off time for payments to post, but it's not due for over a week. I wasn't going to trust them so I started early. I called and cancelled my account and told them I thought it was funny that when you click on Pay Bill to access your account your password doesn't seem to work.

I now have a mark on my credit for an account that used probably less than 5 times.

I am not sure if I will ever receive my rebate at this time.

When I called to discuss this, they refused to listen or consider what I was saying. THE MANAGER, DIANE, refused to return my call. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have run up the finance fees, etc. they found me. It's pretty hard to pay a bill that you don't even know you owe! Now I have a bad debt entry on an absolutely SPOTLESS credit history because of Kohls. SO....MY KOHL's CARD IS GONE, and that's the last I will ever set foot inside of their stores. It seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements" list so we can run up these charges and send it to collections without you even knowing....

STRESS OVER THE EDGE! Money that I don't have--now I have to put off other needs to save my credit from the errors of these mercenary people.

The manager voided the transaction and said the $11.44 was back on the amex gift card. However, when I checked my balance, it was $0. Now I am out $61.44. What can I do?

I want my money back.

A few days later, I found my payment was still pending. This time I could not reach the customer service because the phone line was too busy (too many happy customers?). I went to the Kohl's store in Durham again. A lady in the store called the customer service and explained the situation for me. I asked her whether I could pay my bill with a check (I had the checkbook in my hand). Obviously she got a clear instruction from the other side of the phone line and told me Kohls cancelled the last $25 late fee, and my account is balanced now. I DID NOT need to pay it with check. Hurrah! However, believe it or not, as I returned from vacation, I opened my Kohls account and was astonished by a due payment of $120--a $60 late fee to my $60 purchase! I called the customer service again and this time the woman on the phone told me that I might give the wrong bank account # by adding the check number. I am really stupid! I thought the problem was finally solved.

But as stupid as I am, I was wrong again! Tonight, after spending another hour to tell this story to a customer service women at Kohl's, I asked her whether it is possible to reduce my payment to $90 due to the circumstances. Her answer was NO! Now I have to pay $120 plus a few hours of phone conversations instead of $60 due to my stupidity! I asked for her ID and told her that I will write an email to Kohls customer service: her ID is TK48231. Maybe I just wasted my time again, because I am so stupid! So if you see this email somewhere in the net, it is me! I just want to tell people I was so stupid to enter Kohls store! I am closing my Kohls account. I hope I made a right decision this time!

Well hello! This is now yet another 10 to 15 minutes later (no kidding). The real issue (slap in the face) was the cashier then proceeded to check out the people after me, even though she had everything she needed to finally check me out. I said that I was next, then she told me that I needed to wait and to be patient! I was astonished, #1 because I had been patient up to that point and it was very inappropriate ESPECIALLY since it was HER error that kept me waiting! There were no apologies from her to me. I told her that I was very patient and would even wait for her to contact the manager over the cashiers. I finally had to go find the manager myself and explain to her what had happened, now it is about 10 to 15 minutes later, and there was no indication that any corrective measures will be taken.

The consequences of this are: I will not do business with Kohl's anymore because I will not give a business my money when there is zero customer service; just incompetence.

Today is December 20 and no order shipped. I finally got an email from Kohl's apologizing, but they canceled my order because of product availability. I don't know how that can be when on December 18 and 19 I was told by Kohl's Customer Service there were plenty available. Also, if it was because of availability why, when my initial order was shipped, did they not notify me of the situation? Why wait and tell me on December 20, a few days before Christmas? I also went online today (December 20) and these items are still on the website showing availability. I feel that I am being lied to and treated poorly as a Kohl's customer. Perhaps they didn't like my complaint I emailed them. I will no longer shop at Kohl's.

I have yet to receive the second half of my order and they've yet to give me any answers as to why. I've given up calling them on the phone because their wait times are longer that what you've come to expect from Kohl's.

I saw an Assistant working in that Depart. and she attempted to look away at first, but I insisted and I asked if Security was on duty and she said we do not have any here. That also surprised me since its Christmas, the busiest time of the year. So I explained what happened and told her my VW key were in the pocket of my coat. I asked what was the normal protocol. She said she would let customer services know so they could announce it immediately over the intercom. So I waited and searched for several more minutes and she did not come back. I did not hear an announcement but I did hear phone calls for employees and sales racks. I decided to go to the cashier and have the store manager paged. I was told by the cashier, even though I was not purchasing anything to get in the long lines to talk to them, even though I told him what had happened.

I said this is ridiculous, please page the Mgr. He finally did. Apparantly the manger decided he was not coming because the cashier said sorry, but we cannot do anything for you. I had wanted at least ro report that my car key was in the pocket and I did not find my cell phone so I feared it also might be in my pocket. Later I found out my phone was left at home. I pointed out I had no jacket in 20 degrees weather outside and I live at least 15 minutes from the store and I was afraid to leave my car for fear they would take that too. When I threatened to call the police to file a report, the Store Manager finally came to the front of the store to tell me in person that Kohl's would do nothing to help me make a report and does not have security personnel. I then requested him to call the police and he sent his personnel to look in that 'area'. 45 minutes has now passed. I had to ask for his card, gave him my number and left with short sleeves to call my family from another store to be picked up and get my extra key. This is a poor excuse for professionalism and customer svs, especially since he emphasized he needed to get back to the floor with the 'customers' and I finally said I thought I was one?