JCPenney Reviews

I am so not satisfied and very angry. I went and had my hair done blonde a few months ago. Well, she was supposed to touch up the roots for me and the colors didn't even match in the end but it wasn't too bad. I didn't care for it that much but I kept it for a little while and ended up doing it a med toned brown here at home. About a month later, I decided to give JC Penney another shot with my hair. It was only $85 when I got my hair bleached and cut last time, so I decided to go in and keep it a darker tone this time and told her to just work her magic. She kept the dark that I had and added a little red tone to it and like three blonde streaks in the back. I thought it looked good.

I placed an online order for a bistro table & chairs set on April 3 to be delivered to our home. After many phone calls, the delivery date was finally scheduled for today, April 25. This morning, before the delivery time, I received a call from the delivery driver asking me to meet the truck in a town that is 28 miles from our home to get the order.

I admit I had a past due balance but when I have to listen to two different people that can hardly speak English at all, it reminds me as to why I will not be doing business with your company any longer. Give the job to an American that can speak English. I apologize for letting my bill go past due. You will not have to worry about my bill ever again because of the people a customer has to try and speak with when they call. It's my fault for being late with my payment, your fault for losing my business.

My wife purchased a three pack of Stafford men's briefs size 38. I used them for a short period of time and the elastic became loose and I had to throw them away. I have used this product for many years without any problem. Why should this happen on the three pack that my wife bought? Something had to be wrong.

I have been trying to contact Penney's by e-mail about my order for the last two days. I want to make sure that I have a king size blanket, as it does not state this on the order confirmation. I have tried seven times by e-mail only to have it returned. I don't know how to contact you as I only have a 1800 number but because I live in Australia, I don't know the correct prefix before the number. I tried to complain on your site but it does not recognize my post code (being in Australia) and it does not submit. I also do not like your new format on the site, as it takes too long to get around the site, and when I go to my shopping bag, they say it is empty. I liked the way I ordered before these changes occurred. Could you please contact me by e-mail?

Salon-Prescott, Gateway Mall: I have a weekly standing appointment to have my hair done. They have currently set the temperature too cold, and the manager said it is controlled at the corporate location and it can't be changed at the store. Some of the hair stylists are having to wear a sweater, and I have started to take a sweater, as I did today. Next week, I get a perm; and the following week, I will be getting color. It is very uncomfortable to be sitting in the cold temperature with wet hair. I have seen in the past that a maintenance person adjusted the thermostat. I believe that the store manager is refusing to have this done currently. I can't understand why the manager would not want customers to be comfortable and happy.

On July 8, 2011, I had a JC Penney's interior decorator come out to my house to help me with new window treatments for my first home. I informed the decorator that I wanted a contemporary look, but I would need her guidance since I did not have any interior decorating experience. She went through a list of everything that I would need and the total came out to over $4500. Since I did not know any better, I made the purchase. I was told my new window treatments for my home (I did 4 rooms) would arrive in 8-10 weeks. Nearly 3.5 months later, some of my order arrived. The color of the blinds blended in with my wallpaper in the kitchen and looked monotone and awful. The blinds in the office that face in front of my home looked awful from the outside of the house because the color did not match. The drapes in the family room were okay, but at this point, still no drapes for the front room.

I made 2 checks amounting to $50.00 each, dated March 8 and March 21, 2012, payable to J.C. Penney as payments for my credit account. But these payments were (mistakenly?) diverted to a different account, which unfortunately affected my credit score. Please correct these mistakes.

I bought an Alfred Dunner blouse at Herbergers today for $18.20. I priced the exact same blouse at JCP and it was $40. I use to shop Penney's for Alfred Dunner but will no longer shop there. Your prices are a joke. I liked it much more when you had your $10 and $15 off spending so much. I am a very good shopper and know prices. Your new pricing system is awful. If you don't believe me, send a secret shopper to Herbergers. Their Alfred Dunner was 50% off plus allowed to use an additional 30% off coupon. You do the math. I am really disappointed. I'll shop at Herbergers now and not bother even going to Penney's.

I am very disappointed with JC Penney customer service. I had to call them five times. I wrote uncountable numbers of emails and still no one can answer where my order is. I am writing to them since 2nd of March. I was calling five times. I made two orders. One finally came, but where is the other? I made this order for my vacation. I will have to go without swimsuit. Thanks, JCP. Terrible service. My mood is awful. Thank you for the destroyed vacation. I made my order on 24th of February. It's the first time we have to cancel it because of my visa. I can't insert my good visa number in website.

I was so excited about the new J.C. Penney, until now. I ordered a mattress set, bed frame, dresser, night stand, and headboard from them. I was expecting guests and needed the items for my spare room. When I realized the mattress would not even ship until after my guests had left, I cancelled it. I ordered and received a mattress from a competitor in three days.

I tried filing this complaint a few days ago, but it does not seem like it went through. I went online to check my account status on my J.C. Penney account because I had some problems with an order that I had placed back in December. I had ordered a pendant and it was never received. I advised J.C. Penney of this several times and they insisted that FedEx had delivered it. They supposedly sent a replacement which I never received and once again they claimed it was delivered. I requested a copy of the signature that should have proven delivery and they were unable to provide it. They promised they would credit my account and instead charged me again for the pendant.

I hate the new pricing that JC Penney recently implemented. All of my coworkers, family and friends feel the same way. I used to love JC Penney. I went shopping there on a weekly basis. Unfortunately, that will not be the case anymore. I'm going to miss this store as well as many others too. I hope the CEO or whoever made these changes will change things back to the way they were or at least improve the pricing! I predict that many stores especially in my small community area will be closing if something does not change. Listen to your customers! Thank you.

I ordered a pendant from the J.C. Penney catalog in December. The pendant was never received, and after several complaints, we went back and forth, and in the end, they charged me because FedEx claimed they had delivered it. I had to finally send a complaint to the BBB, who investigated and found that there was never a delivery confirmation, or my signature for receipt of this missing pendant. They finally credited my account back for the charge, after the BBB contacted them.

Where do I begin? I have been dealing with this issue since December. My original purchase was $300 and to date, I have probably paid five times that amount. I closed my account in December and requested a due date change because the due date didn't fall on my pay week. I was told if I paid for December and January, they could change it and this what I did. When it came time for me to pay in December, I had more late fees because guess what, it wasn't changed. At that time, the woman waived the late fee and once again reassured me that in March, she was going to change the date to the 20th since I get paid on the 15th and usually do bill pay. I confirmed that three to four times before getting off the phone. Well, I called to pay JC Penney directly today and spoke with a Patty who said that they didn't change my due date because it was $5 short. Why was I reassured in December and February but yet still nothing has been changed. I spoke to the supervisor named Jerry, who wouldn't give me his last name but all he said is "Is there anything else I can help you with?" He didn't investigate, listen to the tapes where I had called in or anything. Then he said, "Have a good day." I said, "Are you serious?" I am appalled, angry and frustrated. You are definitely collecting in late charges and I have paid and paid. Help!

I have been a very loyal customer of J.C. Penney for years. I would visit our local JCP store almost every week. JCP was my favorite and first place to shop. But not now! Now that the CEO changed the ways of JCP with his new "pricing," my shopping experience has also changed drastically. I haven't been in the store since February, when the new pricing implementation took effect till this past weekend when my husband and I decided to stop to browse.

I hate the new pricing. I have shopped at J.C. Penney for years. It was my number one store for my home decorating needs also, bedding, rugs, etc. I ordered many items from the catalogs. Now J.C. Penney's has stopped sending out catalogs. Since the new pricing, everything costs a lot more and your store inventory has been reduced to a small selection. I believe the changes have made it clear that J.C. Penney's no longer wants any money from senior citizens. Senior Citizens needed the catalogs and we're good customers. Senior Citizens needed the coupon sales to save due to fixed incomes. Again, Senior Citizens are very good customers. You have made it clear; you no longer want our money. I will comply and take my money elsewhere, your loss.

I went shopping on the 3rd (Friday). I did not see any special deals. There weren’t any signs about any type of deals. The selection of clothing was slim to none. The store itself felt deserted like a ghost town. This store was always my go-to store. When I received coupons, I went much more often than I do now. In fact, I don't even think of JCP as an option any longer. It is a shame to see my favorite retail store going down the tubes. I hope the CEO looks at his decisions more closely because they have disappointed many customers, including myself and many members of my family.

I made a purchase of a $25.00 and paid with my credit card to get the discount, not realizing that when I moved to a new home, I did not give them my new address because I very seldom shopped there. I realized you are to notify credit cards about an address change, but JC Penney had my phone number and never tried calling me. My phone number has been the same forever.

I'm just voicing my opinion. I know times and things change over the years, but Penny's change is hard to deal with. I've shopped at J.C. Penney for the last 50 years and have been a very satisfied customer. I bought most of my children's clothing as well as my husband's and mine. But in the last month, I do not care for the clothing selection for women anymore. I know I'm older now, but no matter—I could always find something I was satisfied with. I can't find Penney's brand of clothing hardly at all and what I do find is not what I used to see. I would like to see St. John’s Bay & the other Penney's brands back. Send the new CEO back and let Penney's continue like it was!

I feel like I'm walking into another Wal-Mart, Kohl's etc. JCP has lowered its status and standards as a quality, cut above the edge store. The store looks barren (though I'm told it has more products). It lacks the glamour and sales motivation that always drew me in. The store no longer has Cabin Creek and other brands I'd come to love. I've been a long time consumer and this is depressing. I hope this scheme works for the corporation, but doubt that I will shop at JCP anymore.

I have been a loyal customer of J.C. Penney's for years and have been happy with their products and prices. But since the beginning of the year, when they stopped with the sales and coupons, I have been disappointed. They have taken the prices up on items that I know used to be cheaper, and I don't see no sale within the prices that they have now. I think they will be losing a lot of customers behind this new change. Before, I could see the savings and now, there is none. They need to go back to where they were before because a lot of their products are no longer of good quality either. I don't want to pay a higher amount for a bad quality product. If they don't change something soon, I will no longer be a J.C. Penney's customer.

I purchased an expensive pair of Florsheim shoes to find my left foot to start giving me problems. I thought it was coming from my gym shoes since they vary in sizes. I took the shoes to a shoe shop for sizing and I discovered the size, the serial number or code inside the shoe were the same. The problem is the left foot toe is smaller than the right shoe causing my toes to overlap creating an ingrown nail and foot irritation. I have had the shoes for months but I could not determine the problem.

For years, I have shopped at JCP using the generous coupons, getting ideas from the ads in the paper and brochures that were sent to me. I always bought extra items to make sure the dollars off amount was met, paying in cash. With your new cost saving way of doing business, i.e. pricing and lack of brochures and coupons, I have not purchased anything at all at JCP. Perhaps this new system works for you but not for me. It's definitely not consumer friendly. Let's see if JCP comes out ahead profit-wise in the long run.

I'm writing to JC Penney to tell you how disappointed I am about the treatment of my YouTube friend Katersoneseven who accidentally walked out of the store with a pair of $20 sunglasses. She was taken by handcuffs by an officer who treated her like a criminal. Not only did she unintentionally take the sunglasses and offer to pay for them, but she has the whole incident before the arrest on video because she was vlogging for YouTube that very day. She has to go to court, pay a fine of up to $1,000, can never go into that store again, and may have a criminal record and all for accidentally walking out of a store with glasses that were on sale. Here is the video to check for yourself: ** (her story at 8:29). Again, I am so utterly disappointed by how you treated a girl who was obviously very scared and just made a simple mistake. I will never again shop at your store and I expect that many of her YouTube followers will be posting similar complaints. I’m very disappointed, JC Penney. Disappointed indeed!

JC Penney ruined my credit. I closed this account in 2005 and returned the card, but they made it dormant. My ex-wife opened a charge account supposedly in her name only, but they reopened the dormant account instead. Now this mess is showing up on my credit reports because she missed payments. I had no knowledge of what she was doing or their negligence in falsifying the reporting of this problem. I consider this a fraudulent act by JC Penney’s, and I want my credit cleared up of all wrong doing at once. I have a part of the account number **. Her name is Donna ** and her mailing address ** Vancouver, WA 98656. She has since paid this off. This should not have ever been in my name. If this inaccurate information is not corrected at once, I will take this to the Local News Problem Solvers and the Internet.

I was at the J.C. Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it’s not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager, Sonia, refused to return them! Then they told me some story about needing an ID for exchanges. This is nowhere stated in their new return policy online or in-store.

I was at the JC Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it's not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager Sonia refused to return them! Then they told me the some story about needing an ID for exchanges. This is nowhere in their new return policy online or in-store. The saleswoman said they use the ID to actually collect personal information on the customers for credit reporting and marketing. She said it was up to the manager to override the ID function if they wanted. Right next to me, a customer returned a purse with no receipt and they didn't ask her for an ID.

I don't know what JC Penney has done since mid-November, but the stores are not the same. Employees are getting the short end of the stick. Inventory and selection stinks and it would not surprise me to see customer service in the stores taking orders on iPads instead of taking from stock. Mail order is even worse. Sheets I ordered before Thanksgiving did not arrive until late January and was promised initially in seven days when order was placed. I am done with JC Penney. It's one thing to shaft the customer but what they have done to employees is unAmerican. After 35 years of being a loyal customer, I am paying off my card and going on to Khols.

One of your professional photographers dropped my baby on his face! My wife was so upset; she felt like slapping the photographer! I had to calm her down. We were already upset enough, and it got worse! I forgot the $50 coupon at home. So the photographer helping us let me know that it was OK. She stated that she will build the order and put in pending. She also said that when I get home, I can call her with the coupon code and she can take my JCP card over the phone.

New Pricing: I have been a very loyal customer of JC Penney’s. I love to shop for bargains and with coupons and sales; JC Penney was a great place to shop. The new pricing program they offer is hardly fair and square pricing. Most of the items I used to buy are now about 25% more. I have bought my son a pair of Nike black high-top tennis shoes at (2) different times (same shoe) and paid about $25 with sales and coupons. These shoes are priced at $42, how is that fair and square? I picked up a Worthington blouse last week and it was priced fair and square at $40. Of course I immediately put it down. Now every 1st and 3rd Fridays, they have items that are discounted to $5 and under.

I made an appointment with Sharon ** to have my new blinds installed on March 3. She set up the appointment for 1-3 pm window, that was fine. Come Thursday, March 1st, I get a call from Nick, the installer, that he's coming between 9-11 am. He leaves me the number for Sharon if there were any problems. So I called Sharon twice leaving her a message that I thought my window was 1-3 pm and if she would confirm the new time with me of 9-11am. I had a doctor's appointment for 10:30 on 3/3 and I had to cancel that. Never did Sharon call me back to confirm the new or the original scheduled appointment so I got annoyed. So I didn't know what time Nick was coming at that point. Anyway, he did arrive 9:45 and he was quick so I was happy all the blinds got installed but annoyed at Sharon for not having the courtesy to return my call!

I do not like the new JC Penney way of shopping. I like the old way with actual coupons and sales hours. I feel I'm getting more of a bargain that way. I'd know just as soon as shop in my own neighborhood rather than go to Manhattan to shop at JC Penney. I used to love the receipts that show you how much you've saved. This new policy is more confusing than the old one.

I went to J.C. Penney at the Valley View Mall in Dallas, Texas to purchase a wedding ring. I was looking at rings and waited for the sales lady to help me since she was helping another customer. When she was finished, she came over and brought out some rings for me to try on. As I was standing there, I was still trying to decide what ring I wanted to purchase. Then a customer came up and I said to the sales lady that I just needed a minute or two to decide what other ring I would like to try on. So, the sales lady left me and helped the customer get a bunch of necklaces and other things. I was left to stand there for over 20 minutes and finally, I told the sales lady that I had no idea she would just leave me alone for a long amount of time.

I have been shopping at Penny's since forever. I am so shocked by the changes in this new year 2012 and will no longer be shopping at Penny's. I asked a store clerk why everything was so different (not to mention there was hardly a soul in the store, it was dead). Her reply was that the new CEO had made some changes. Oh! I get it now, makes sense all the sudden. A new guy comes around and thinks he is going to save them. Actually, he is doing the opposite... whoaaa to corporate greed. It is just sad. I haven't read the bio on the new CEO but it makes me wonder if this person has a family (kids, spouse)? There is less merchandise and the prices are not lower. Amazing how one person can destroy a company. Sadly, I won't be shopping at J.C. Penny’s. It no longer resembles the store I once knew. I predict terrible sales for this store.

Longitude swimsuit fell apart and faded in less than a year - First of all, it faded terribly, now it has stretched out completely and today, in the pool, the back had faded so bad it was like down the center of me in the water I had no suit on. You could see straight through. I paid $85.00 for this suit at JCP, have had it less than a year and am very upset to the point I'm not sure I will ever buy a suit from JCP again. In the past, I have bought Catalina from Wal-Mart, had it last 4 years and never faded just started stretching out at the last of the 4th year. I wish JCP would stand behind their product and replace my suit or the money I paid. This was an embarrassment to me at the pool in my class I take for exercise.

I love JCP's new campaign. As a straight woman of 44, I was surprised and happy to see a fellow animal lover leading the change for JCP. Smart agency, smart new company. But I must point out a misstep. Your catalogue, March, page 70, has a Great Dane lounging. How about a rescued rehomed animal? A rescued Great Dane, lounging on his new couch in his new forever home! I think about how many homes that catalogue is in and I think as a director of an animal rescue how many people you could have reached! How many thousands of lives you could change with one sentence! The plight of 4 million shelter animals can be changed but it takes socially conscious corporations. You almost had me with your social conscious choice of Ellen. Now, please take the next step and feature some rescued animals and set the bar that much higher! Thank you!

Horrible Customer Service: I purchased Ardell Floor Cabinet (catalog number RN775-7717) online from JC Penney. The box arrived in poor condition. Upon opening it, I found that the glass in the door was broken. There were two strips of tape over the broken glass. This leads me to assume that it was marked by the manufacturer as defective; however, it was still added to the box and shipped. I contacted JC Penney customer service. I asked for a replacement door. They stated that they could not provide a replacement door; however, I could return the cabinet to a JC Penney store or mail it back and re-order.

We purchased all of our window coverings for our new house from Penney’s. The total cost was over $6500. Soon after the installation, the trim rings for the drapes began to fall off. Recently, the plastic pieces on the back of the roman shades began to fall off. Penney's solution: Drapes. Yes, this has been an ongoing problem with this design. They advised that we just snap them back into place as they fall off. Roman shades: it has been 4 years and they no longer make this style. It has been discontinued because of child safety issues. They offered to give us $400 credit of original $1200 purchase price toward replacement shades. Why the heck would I pay an additional $800 for more of Penney’s poor quality products? No offer was made to repair either product. Customer service and satisfaction does not seem to be a very important part of Penney’s new reorganization. I would hesitate to purchase anything from Penney’s.

I had my eyes examined on 12-22-2012 at JC Penny Optical in Modesto, CA. I had an eye exam and the doctor gave me a pair of contacts and I bought two boxes. Well, I went to work the next day driving 40 minutes each way to work and I can't see correctly. As the day passed, I was getting a headache so I called my sister and asked her to drive and bring me my old pair of contacts. I literally could barely see the exits on the freeway. She brought me my old contacts and I called JC Penny Optical and told them I could not see with those contacts. They said they would have a trial pair, come pick them up and see if they work. When I got there, I looked at the prescription of the trial pair and it was one step down than the one's I had on. I asked them why they would give me a pair that was not as strong as the contacts I can't see with? They told me that is what the doctor gave them and they were astigmatism contacts.

Today, I received another nothing catalog, dated March. I threw it in the trash. I do not want catalogs like this one sent to my address. Why in heaven's name don't you stop all of these advertisements, and send out a real catalog that we can look at, and order from. All of your customers do not live close to a large city, nor do we have smart phones, or want to order via the internet. A lot of towns in rural Kansas need a business that caters to our needs. I live 40 miles from Wichita. Wellington, like many other small towns that has no choice but to shop at Wal-Mart. Thank you for reading my complaint and please consider my suggestion.

Treating employees bad for corporate greed - I am very upset that when you have been loyal to a company for over 20 years, one day they will cut you down to 20 hours across the country. They did this and also took away all commission with no warning. They put us down to 20 hours so that they don't have to pay the benefits and we can not get unemployment hoping we will quit. Everything is corporate greed, all about the CEOs and how big their paychecks should be and their bonus. Now I will probably lose my home. Don't shop at Penny's.

JC Penney is selling a t-shirt promoting the ouija board in the teen section. I would like to see this kind of item removed from the rack. This is against God. Also, I have love for people that are gay, but God says to be intolerant of their ways. The question is, where do we stand? Do we support a company that supports this?

You will not be removed from email when requested. We have recently suffered some disappointing experiences at JC Penny. What's worse is we no longer wish to receive the endless emails from them. For weeks, we have "unsubscribed" using the provided link but true to their customer service values, the email ads continue.

After hearing about the rewards program at JC Penney I decided to re-open a credit account and enroll in the program. JC Penney was my first credit card--back in 1972! Once I opened the account I placed three different orders online - dollar total for all three was $210. I checked to make sure I received reward points 48 hours later and no points were registered. I called customer service. My first annoyance was when the customer service rep called me "hon". I am 58 years young and hearing that is one button to push to get me angry. She then told me in a demeaning voice it was my fault because I hadn't registered my credit card correctly! She told me to check back in 24 hours. I’m hoping no one else has the unfortunate experience of talking to that one particular sales rep. All of the new advertising had encouraged me to shop more often at JC Penney, but after today's experience they have done some serious damage in how I feel about good old JC Penney. At this point I don't know who else or what else to do--except not shop at Penney’s.

My family has always been steady, consistent and loyal customers of the JC Penney stores even back to my childhood days. I am currently in my 60s. My adult children, their families and wife and I, can not shop anymore in your stores based on your decision to promote the lifestyle of your current spokesperson – Ellen. Of all the millions of females that could have been chosen in the USA as a positive company spokesperson, it is very disappointing of your current choice.

I applied and received a JCP credit card in January 2012. My strategy was to purchase and pay off as I went. I made a $120 payment on February 8 online, through my checking account. I found out later that they never put the payment through until after February 17--my payment date. Then they charged me a $25 late fee and $3.51 for interest. After calling several times over the past three weeks questioning why the payment hadn't gone through yet, I am disgusted that this could have been avoided. They agreed to give reimburse the late fee but not the interest. My advice is, "Don't pay anything online! Call and get the person's name, confirmation number, etc."

What happened JCP? I loved your store and your online website until you changed it. I loved the coupons that you would send and the door busters, but I really can't believe what has become of you. The homosexual acceptance, the increased prices and the unconcern for your customers has led me to pay off my charge account and shop elsewhere. I am really sorry about this because you were my first choice for shopping. I would spend more money in your store than any other clothing store.

Love Ellen! You couldn't have made a better choice! I am not gay. I think the gay comments are silly. God wants us to love each other. What's with all of the hate? People, come on. Get real. What does Ellen or being gay have to do with anything you buy? Duh. What are you, 7 years old?

I was annoyed by the screaming woman commercial but I did not complain about it. Their current commercial, however, should not be allowed on television. I am very offended to see a child dressed as Abraham Lincoln dancing around and grabbing his crotch. This type of child exploitation should be against the law. If this is the kind of thing that JC Penney is promoting, I certainly will not go into their stores.

I have been a loyal JCP customer for 45 years. I have always been satisfied with their stores, merchandise, and employees, but something bad has happened to this company. A few months ago, I bought a pair of their Towncraft jeans, and they lasted about 15 wearings, before one of the seams opened up. I took the jeans back to the store. Apparently, there is no longer any customer service department, and I was told to take the jeans back to the men's department. I explained the problem to the clerk. He then called the department manager. This gentleman just sort of stared at me, like what did I expect him to do about it. There was no apology for the poor quality, and no offer to help me get them replaced. This jerk made me so mad, I just left the store. When I got home I emailed the customer service department. Their first response said: "we realize no apology we make can compensate for your disappointment and we look forward to serving you more satisfactorily in the future".

I was trying to return an item, when one of the cashier (Monica) told me that I had to take it in the back to exchange it. I did not understand that when I am a regular customer, and I exchange at that register all the time. To make it short, I found the cashier to be very rude and impatient. She did not ring me up. We also got into a huge argument.

The ads are stupid and the boy in the tux is disgusting and offensive. I sent 2 emails and got the usual form, letter reply. Apparently, no one is reading them or even cares about loyal customers. I went to the store today at McKinley Mall in Orchard Park, NY hoping to see some improvement from my last two disappointing shopping trips and it's still the same, an Upgraded Wal-Mart or a downgraded Macy's.

SupportAnother dissatisfied customer who disagrees with your promoting/supporting homosexuals by the choice you made regarding your spokesperson. After being a shopper of JCP for 40+ years, I no longer will be. I am discouraging others that I know to do likewise. What a shame to be so deceived by what is right for our traditional American family values!

I applied for a new JC Penney credit card and by the time I received it in the mail, it already had charges on it. I repeatedly called JC Penney who said they could do nothing about it and then called GE Money who did an investigation and determined the charges are valid.

I ordered a red pashmina shawl on 2/10/2012 and I was sent a red pashmina wrap a week later. I was so excited to get it, I didn't realize that what I thought was the shawl had fringe on it. Now the price of the shawl is $15 and the price of the wrap is $12 and is also sold in the store. I went back to the store and I was willing to keep the wrap, I just wanted the price difference back. A whole $3.21.

I am offended by the new ad campaign. I find it degrading, confusing and not working! Went through our Penney's couple weeks ago after staying away awhile to recover from being shell-shocked by the commercials. I've shopped Penney's for years! (My first plastic card from the 70's). Amazed to see a bustling well stocked and appealing local store morph into a dead-end! Didn't like the changes in merchandise, pricing or displays. I quickly walked through to get to another store. I have not been back!

I asked for a sample of the Murad skin lightening gel, but they did not have it. I asked if they can open a box and give me a sample and she said no, that they can only use samples that the company sends them, which I know that is not true. The Sephora on Austin street in Queens open boxes for samples if they do not have it because they are all about pleasing the customer. The JC Pennys in the Queens Center Mall is very disappointing to me, and I know I am not going to shop their in the future.

I am disgusted by the new pricing policy that JC Penney has instituted. I have been a loyal JC Penney customer for 20 years but I will no longer be shopping there and I will be shredding my JC Penney card!

It's bad enough that they had the annoying commercial with all the women screaming, now they have the commercial with the little boy dancing, grabbing his crotch in front of a bunch of Catholic school girls. What are they thinking? Just because they lowered their prices, they didn't need to lower their standards.

I went to the store to buy hair product. I asked a store associate for help and he told me they don’t sell hair product and suggested I should go to Wal-Mart but I was told they do, so I kept looking. Finally, found the salon.

I give praise to JC Penney for being different and taking a positive stand, holding their ground. I myself am a mother of a lesbian daughter who is a wonderful, successful,educated woman with good family values. The plus side, she and her wife have a network of friends made up of lesbian, gay, and heterosexual households which I have been privy to seeing the center of their lifestyle.

I've been a customer of JC Penney for more than 8 years. I recently ran into financial problems and had missed a payment on my account. My account may be 45 days or less overdue. JC Penney has this automated phone service that has called me excessively up to at least ten times a day. The calls start at 7:30 or 8:00am and go until 8:00 or 9:00pm every night. Occasionally the automated call will leave a message asking me to contact a JCP representative but mostly it just calls every hour.

As a loyal customer of JC Penney for over 20 years, I will no longer shop there due to the new marketing campaign, approach, look, feel and spokesman chosen who shops the men's department. I have seen time and time again how companies decide to draw attention to themselves in the hopes of gaining new customers by introducing massive changes and high priced CEOs to something that worked just fine the way it was, but wasn't exactly making sales go through the roof with the ultimate goal of filling their pockets more than they already are.

The “new" JC Penney is disconcerting. I have shopped at these stores for more than 20 years. I was in the store a few days ago when they rolled out this "new" campaign and they asked me what I thought about the look of the store. Frankly, when I make a purchase I don't care how wide or colorful the aisles were from where I purchased it, just how much I paid for it.

After 30 years as a JCP customer, I will no longer shop at their stores or online. They have hired a spokesperson who calls me and the millions of women who share my beliefs "haters" on national TV! What happened to freedom of religion and freedom of speech? The liberal left and its puppets (the gay community) are trying to silence traditional American values so they can be left with a society in chaos. JCP is no longer concerned with the consumers who supported it for decades. I am telling everyone I know to boycott this store!

I cannot financially support a business who financially supports an individual who lives a homosexual lifestyle. It is against my moral values and beliefs. I am thankful that this truth has come to light and you have let the public know what is happening within the JC Penney Company. I wish more companies would come out with the truth about what we are financially supporting. I have always liked the local JC Penney store, but I am no longer going to shop there and I will be cutting up my card and mailing it back to you.

I live in rural Indiana where the price of a salon haircut is $20-$25. This is what I had been paying until this month when JC Penney decided everyone in the US should pay the same price: $36.00. The stylists were so embarrassed about the $11.00 increase that they kept apologizing. Corporate needs to realize not every town in the US has the same wage base. They need to adjust these prices to a realistic fee or they will not have anymore salon customers. I know I am not going back!

I was just getting excited to go back to JC Penny to do some shopping for the new low prices. I just found out that Ellen is the new spokesperson and I want to know why. She is not fashionable at all and she seems to need a makeover to represent fashion. She could not sell me anything looking how she dresses. I believe that this appointment was due to her being openly gay and not that she is qualified to represent fashion. I wanted to let the management know what I think and the person does not match the action taken. I believe people should at least qualify. So now I feel she was chosen because she is gay and to me that is discrimination, just like hiring a white over a black that is really qualified.

I am so disappointed that a store started by one of our own upstanding Missourians would invite Ellen Degeneres to be a spokesperson for your products. I doubt you would find very many Missourians who approve of her lifestyle and the negative effect she will have on our young people. I will miss the products in your store, but I will refrain from shopping there and will take my business elsewhere until this issue is resolved. I have learned that she also is a spokesperson for Covergirl products. I will be shopping with another company to replace my favorite lipstick because it is more important to me to conserve our moral values in America.

I can not believe you would do something like this. Bring on someone, whose beliefs are so far fetched from the "American family". I don't care how funny she is, or how many followers she has on her TV show. It is what it is. That Lifestyle will never be accepted, ever! Now, you have really ** your name, J.C. Penney. I spend thousands of dollars a year in your store, and I will not step foot in there now. You have brought a very bad taste to my mouth, and I can't seem to spit it out. Shame. It is about as bad as, whenever moms in America, was pulling Elton John and his mate off the grocery shelves last year, and ripping the front cover off. Stop bringing down family and good morals people are trying to live by. What were you thinking. My J.C. Penney charge card is now torn to bits.

I returned micro-fiber sheets (queen) to the Keene, NH store, because they had faded so badly. The clerk that I spoke with told me to pick another set. I chose Cindy Crawford sheets, and paid the difference. These sheets wrinkle, to the point that I had to iron the pillowcases. I refuse to have to iron sheets at my age! Once again, I called the store, and supposedly spoke to a manager, who cared less about my problem. Needless to say, I will no longer purchase any bedding from J.C Penney! I have approximately $100.00 in gift cards for this store, and will have difficulty finding a use for them. I shopped there quite often, but do not need anything at this time.

Come on! Your commercials are horrible! First you have a bunch of screeching morons just yelling, then comes the irritating auctioneer. Did you pay for that? You can do so much better. Those commercials do not induce folks to shop at your store.

As a Canadian who loves to shop across the border, I was very disappointed when I heard you will not be having sales any more. I can honestly say I will probably not be shopping anymore at JC Penneys and will go elsewhere where I will be able to feel that I got a good deal. I will be cutting up my card as soon as I am done writing this email.

I will no longer shop at JC Penney's because they have hired a gay. I believe it is wrong to be gay and I will exercise my freedom by boycotting your store. My family shopped there but will no longer do.

Who could possibly listen to that screaming commercial and want to shop at Penney's? I don't even know what the commercial is supposed to be about! All I know is I scramble to change the channel or mute the TV. Please get this commercial off the TV, I beg you!

I will never purchase this t-shirt again and will check other merchandise from JC Penney’s.

My family has shopped at JC Penny's for over 30 years for most all our personal and household needs. We shopped at JC Penny when Sears was kicking your --- because your founder, held very high moral and family standards. Now, I'm sure you all did your homework that told you that you would gain more than you would loose with this move but, I hope your research is wrong.

Here is just a note to let you know that after being a satisfied JCP customer for over 40 years, I am through with this company. Your new pricing policy is deceptive. For example, the t-shirts I purchased for $9.99 at Christmas are now $12 each. I noticed similar pricing situations. This is great for JCP but not so good for me.

This ad is too loud and annoying. It is sexist, suggests consumers are stupid, suggests consumers are unable to control their emotions, and worst of all is unclear in its message. It also frightened my grandmother who thought someone was being killed, woke the baby who cried, and makes the dog next door back. The moment we see the ad we change the channel. I've even turned off the TV entirely. I wrote to JC Penny and they have not responded. And I'm not exactly enjoying the pop up for the commercial which covers half this page and one with no close button.

Since the commercial for your new pricing campaign began, I have been looking at the prices under your old sales flyers and advertisements, and comparing them. This new system is not a better system for me. I could save much more per article purchased, under the old sales plan. The lamp that I purchased on sale for $63.00 is now a regular sales price of $120.00. It's better for Penney's, not the consumer.

I didn't think of coming to this website until I received my regular email by Consumer News and Alerts. Then I thought about JC Penney and did a search for complaints and I am not the only one upset. I got so disgusted by this commercial of the coupons from JC Penney sprawling out of the mailbox and this screaming and obnoxious commercial that I emailed them on Monday, 1/30/12, and got their auto-response email. But they have not contacted me yet. I see I am not the only person who is upset by this inappropriate commercial which comes on blasting loud anyway and I mute it every time because it is that bad. When we first heard it, my 3-year-old Yorkie started barking obsessively until I muted it and did every time it was on.

I am complaining about your screaming commercials. I change the channel quickly, when it comes on. Also, your hiring of Elene as a spokesperson. When she is terminated, then I will shop at Penney's again. She does not represent the masses.

I will not be shopping at J.C. Penny as long as Ellen Degenerate is your spokesperson. My family and friends do not share the same values as her. I will pray for her, but I will not support her or J.C. Penny as long as they continue to tear away the moral fabric of our great nation. I pray you will reconsider who you select as a spokesperson for your Company. How about "Tim Tebow" - now there is a great spokesperson. He is a person we should all admire!

I am tired of all this gay stuff being promoted by all TV shows, commercials, and even in school. I'm not really religious but this is out of hand. This behavior has become mainstream, and is against nature's intent to reproduce, and is just plain sick. Teaching kids this is unacceptable behavior. Have you people stopped to think of the future outcome of this outright unnatural behavior? It's like watching two male dogs lick each other. You slap them, and say "yuck", you know, so stop promoting this gay behaviors. It's sick, and these people have a thing messed up in their thinking and actions. I don't want my kids exposed to this sickness. I know gay folks. They're fine, just don't introduce your sexual favors to my kids.

I have been a loyal JCP customer for 45 years. I will sadly stop shopping from my favorite store, until which time you reconsider your choice of Ellen Degeneres as a spokesperson. Please make a change ASAP.

We hate your new screaming commercial. I can't mute it fast enough, and although I am a long time customer, this will not bring me back to your "new" store. However, the fact that you are using real people, young, old, chubby, everything that is real life, that we commend you for. Whoever thought this was a commercial that would draw customers is wrong, and hope this isn't an indication of what is in your stores.

First, I received the little catalog in the mail, and I am sure you spend thousands of dollars to produce and send out. I don't know who is in charge of your advertising right now and making the decisions to go in this new direction but I think you have wasted your advertising dollars. I looked in the mailer hoping to see something fresh for spring, instead I found nothing. It threw it away, totally disappointed. Did someone not do their research? Your dollars would have been better served to go back to sending out catalogs, which I miss anyway. People are visual. Maybe you should re-evaluate a more cost-efficient way to get catalogs out to your customers.

Your recent commercials of screaming people regarding sale prices are an absolute abomination! What are your media people doing? I have never, in my 62 years, ever written to complain about anything---but this is just too much! This commercial is a disgrace to a company that has built a fine reputation for giving a customer a good product for good value. That is why the J.C. Penney Company is still in business. This trash you call a commercial just lowers the bar and is insulting at best! Get that thing off the air before people start thinking that your company is run by a bunch of stupid, illiterate slobs that can do no better! Shame on you!

That screaming commercial—fire the ad agency that produced this commercial! That ends my shopping at Penney's! How much dumber can they get?

It's a very loud TV ad and very stressful. I think it violates the new sound level for TV ads.

I love JC Penney and the new direction they are headed in. The commercial that everyone is complaining about is hilarious. Enough is enough. I'm looking forward to my next shopping experience in my local J.C. Penney store. Bravo, Mr. J!

If you use Ellen Degeneres as your spokesman, I will never walk into another store nor buy anything from you.

I am dissatisfied with the recent advertising campaign which Penney's has released on TV. The women yelling about common sales price tricks, is an insult to the viewer, and abusive, because it is so loud. Even switching to mute doesn't solve the problem, because the yelling is at the start of the commercial, then after the commercial stops, it is usually repeated before the TV show returns to broadcast. As a result, the viewer has to sit with a remote in hand, ready to protect themselves with mute ready. It interrupts the enjoyment of the entertainment part of watching TV, which we pay for, as part of the cable package.

The new commercial is the dumbest and most obnoxious thing on TV. The ad makes no sense. It actually makes me not to want to shop at Penney's because of it. I wish it would be pulled off the air. Every time it comes on, I want to throw something at the TV, and I can not change the channel fast enough.

I showed up at the store at 9:30 am because that’s what time Google said they opened. They don’t actually open until 10am under new store hours. I lost a half hour of my day because no one at corporate had the foresight to make sure if you change a stores hours, update that information on Google, seems like this was totally preventable to me.

Get the screaming commercial off the air. Every channel? How rude, obnoxious, offensive, and violation of my home space. Will they stop at nothing? Where is the limit? I know where it is! I won’t watch TV and won’t allow my kids to watch it either.

I have been a JC Penny for over 30 years and this commercial *** me off! I am so sick of it and every time it comes on both my husband and I grab the remote to turn the channel. I had placed a big order with them before this commercial and I sent it all back because it is so rude, loud and ridiculous. The person in charge at Penny's thought this was a good idea and doesn't have any common sense what-so-ever or any business sense for that matter! It's an irritating commercial and I will go shop at Wal-Mart, Shopko and Target before I go back to Penney's! I have never ever sent a complaint regarding a commercial but we are fed up. Take it off the air!

Thanks for sharing. I used the link and voiced my own opinion. I was just in the store yesterday, complaining again to the associate behind the counter. The new advertisement is extremely offensive, terribly disturbing, and annoying. So much, that every time the ad runs (which is too often), I have to turn the TV off! I find the behavior of the individuals in the ad to be degrading of a typical shopper. Are these the shoppers that we see on news for the day after Thanksgiving and Christmas that they are targeting? We all know the ones that get in fights over getting the last item, or pushing and shoving to be first in the store, and first in line.

I emailed J.C. Penney about the screaming TV ad. They said it was to let the public know they are making changes, and mentioned all the changes. I suggested back to them to tell us what those changes are, instead of just have people scream! I told them that I purposely turn off the channel when it comes on, and sometimes I don't go back to that channel, because I know they run that ad. It is annoying and ridiculous to watch some person just scream, and then another scream.

Your latest commercial is terrible. My husband and I can't believe a company as big as J.C. Penney would have one with all these women yelling. it is disgusting. I can't figure out how this was to help people understand "screaming women." What were you thinking? There was no excitement over coupons, sales? I hope this will be removed soon.

Please take the screaming commercials off the air. It's loud, annoying, and an insult to one's intelligence. Everyone is talking about it, and not in a positive fashion. They're saying they're going to boycott your store for your choice in juvenile advertising. I would ask for serious reconsideration of your advertising principals, and maybe your advertising firm, as well.

Wow! The ad agency that sold you on this commercial should win an Oscar. A JD Power award. A Malcome Baldridge award for their ability to present the most ridiculous and annoying idea. 30 seconds of obnoxious yelling at your customer with the hope that this message will endear them to your new marketing strategy. I would venture to say that the unfortunate viewers of this commercial are:First, looking for the mute button to avoid the message and second, thinking I will never shop at that store again. I hope you didn't over pay for this "awesome" advice. What a special kind of idiot management team! See you at the Chapter 11 announcement.

The currently running TV ad with the screaming is the very worse commercial I have ever seen or heard and boy do you hear it. I turn the station off immediately when it comes on. It is more than offensive. You will be losing my business until it is off.

I have done the majority of my shopping (especially Christmas) at Penny's for quite a few years, but this year I was very disappointed to find almost everything I shopped for was made in China! Also, as I was searching for a place to bring my concerns to your attention, I discovered what the "screaming" ad is about! I found it so irritating. I immediately switch channels when it comes on (never quickly enough), and never watched enough of it to know what it is about! Please discontinue airing it.

The J.C. Penney commercial, with women screaming, is painful to the ears and eyes. I cannot reach my remote fast enough to mute it. The women look crazed. I don't get that they would put such a horrible ad on TV. Please make them stop! It comes on every commercial break, and literally stresses me out. I cannot enjoy a program without that commercial invading my living room.

The latest J.C. Penney TV commercial (the one with women screaming) has to be one of the most irritating, annoying commercials ever created for public broadcast. If you think this will attract anyone to shop at your stores, you are so wrong. If old man Penney himself created it, even he should be fired. If the mute button on my remote wears out, I will just turn to a non-network channel.

Your current screaming TV ad is beyond ridiculous, absurd and an insult to anyone's intelligence. Get it off the air immediately! I will not shop in JC Penney again. Apparently, you think consumers are **! Whatever is sold in your stores can be found anywhere. I will pay double before I set foot in a JC Penney store again. Take note, no other company has ever used an ad like this to attract business. You should be ashamed of yourself and should fire whoever came up with this atrocity.

The "screaming women" commercial is horrendous! It is very unsettling to not only listen to it but to also watch it. I click the mute button and look away immediately. The advertising exec who pitched the ad is clearly in the wrong line of work if he/she thought that would bring in the customers. And the JCP exec who approved the ad clearly doesn't know its customers.

Please fire the ad agency who convinced you that the latest commercial was a good idea. It is so annoying, that I either mute or change channels when it comes on. It induces stress each time it comes on television. It is by far the worst commercial airing right now. I would guess that most people are probably not even aware of what the commercial is about since they are so busy just trying to stop the screaming.

I keep seeing this psychotic commercial of people who looks like complete idiots on television. It is the most annoying commercial I have ever seen. It is the worst in the history of worst commercials. I want to find the person who wrote this, and give them a piece of my mind, as well as tell them they have pissed a lot of people off. Furthermore, this person or persons have given the J.C. Penney company a bad name. I am very disappointed in the way this was conducted. It needs to be pulled off the air, and everywhere else, so that it can never be seen anywhere again.

The JC Penney 'screaming' commercial is so irritating, annoying, offensive, disturbing and nonsensical that I will never ever, ever, ever shop at the store ever again. I am angry at JC Penney for how absolutely horrible that commercial is. It is so cringingly annoying that it has actually proven to be the exception to the rule that any publicity is good publicity. I've watched commercials that have made me think, "Wow, they sure got ripped off by the internal or contracted person that got paid for that idea," but holy cow, this takes the cake. I am absolutely done with this store, except for, perhaps, looking into filing a class action lawsuit against the store and any TV stations that have aired the commercial. Wow.

The ads running currently on television are beyond ridiculous. I have been a loyal JC Penney customer for 40 some years and this will keep me out of the store for some time. Depending on how many more times I hear it, perhaps forever. Thought you would like to know.

I find the screaming ads on TV to be the annoying, that I think I have ever heard. I see, by the number of complains, and probably many more, that haven't. Penney's should consider a different ad agency. You obviously paid a lot of money to your ad agency, but you got robbed! When your ad comes on the TV, I immediately change the channel. Wake up and give your listeners a little respect with a quality, well informed ad.

JCP has a commercial that is so pathetic, with screaming women, it makes me want to never drive by another store again. If you were not in a room knowing what was on the TV, it would cause angst. If you happen to watch TV and witnessed it, you would have a stroke. Who ever thought that this was a good marketing idea. Should be sent out to pasture.

Exceptionally annoying "screaming" on television ads. It not only offends my own self, they also are quite possibly offensively "sexist" as if women somehow have no control over themselves regarding "sales". They offended my wife, as they insult her intelligence. We have been loyal JCP customers over 30 years, however, this type of insult may terminate our relationship.

J.C. Penney's ad with all the screaming people is worst than watching one of those vampire shows with the screaming banshees. Turns me off from J.C. Penney, or buying from them, with an ad that is in poor taste and discourteous to its consumers.

That stupid annoying, aggravating, disgusting, idiotic and noisy commercial is what happened. It's absolutely sick, sick, and sick. Get it the ** off the air. Consumers are not idiots, those who thought up that so-called commercial are. Who even knows what it's advertising anyway. Who could listen long enough to find out? Get it off now! Please.

What were the people at JC Penny thinking with this horrible advertising? I have always considered JC Penney to be a lower end dept store, but this brings the company and the store to the gutter. I hope they didn't pay anybody to come up with this idiotic and annoying ad. My demographic is white, 50 plus, household income above 250k annually.

I am shocked that an American institution such as J.C. Penney would air such an offensive and annoying commercial. Mr. James Cash Penney is rolling over in his grave I am sure and screaming, "Enough is enough!" Whatever marketing so called expert conceived this ad and the execs that approved it need a reality check. The American public does not wish to be screamed at. Please remove this ad immediately. As much as I love Penney's, I will not patronize it as long as this horrible commercial is on the air.

Regarding JCP television commercial. Terribly annoying! Way too loud! I have to press the mute button on my remote control due to prevent me from wanting to scream! It really portrays women in a poor light! Who ever agreed to filming this was dead wrong! I will not shop at JCP. How dare JCP! What were you thinking? A bunch of screaming women! Really?

Please take down that ridiculously awful commercial where everyone is screaming. I changed the channel for 30 seconds so I do not have to see it. In fact, I will not shop at JCP ever if I see this commercial next week.

JC Penney screaming ad is obnoxious and too loud, and when it comes on the TV, I turn the TV off. It's not even clear about the message it is sending. Also, it sends a wrong image of "women screaming" over nothing. Aren't there loudness limits as far as commercials are concerned? Very irritating and does not entice me to run to JC Penney at all. You paid this advertising company way too much money!

I get angry every time I hear those *** screaming commercials you are running now. You're another *** corporation who does not consider their customers. These days, when people are already stressed, why would you want to add to it? I would fire the ad agency that came up with this *** gimmick. There is no point except to annoy the listener. I assume that they think it will make us remember your store name. Well, in that case, it was effective but has lost you business. I will remember your name because I plan to boycott your store. I would much rather deal with stores who don't have to annoy the customer in desperation to get business.

Not only do I despise the annoying screaming ad, I now despise J.C. Penney for subjecting my home and family to the obnoxious, disturbing noise.

I am a 25-year customer of JC Penney. I have two motels and have had no issues on anything I have bought up to two years ago. I feel quality of window treatments are down. I had decided to give JC Penney a shot at a different type of blind so I placed an order last night for one seven windowed unit. I had a question on the site so I contacted JCP over the phone and the order took up two hours and 40 minutes to complete! It was frustrating. Yes, there was a language barrier.

This complaint is regarding the recent television ad that has people screaming. This has to be the worst commercial that has ever hit the airwaves. Not only is it annoying, it is dangerous for anyone who has anxiety disorders, or panic attacks. I have heard that this was aired at a hospital waiting room, and emotionally affected those in the waiting room, in an awful way.

This commercial is very annoying! Cacophonous describes it. I have an autistic daughter, who is very sensitive to yelling and sounds of anger. Every time this ad comes on, I am running for the mute button! It scares her. She starts crying and getting agitated. Wait until the Calm Act goes into effect, please.

The current television advertisement is annoying and stressful. It is for their "Enough is Enough" campaign and consists of nothing but screaming. It literally makes me cringe. I happened to fall asleep with the TV on, only to be awakened by this horrible ad at 1:00 am. I changed the channel but have heard the commercial two more times within the hour and have changed the channel each time. This ad should be removed from the airwaves. It would not surprise me if it caused Irreparable damage to children or to the mental state of some adults! Oh my goodness... It's on again!

I am begging you to please take that awful ad off of the air. I have never complained about a commercial in my life, but this is beyond horrible. I'm so relieved to know so many people have the same sentiment as I was worried for our country if this was found to be an amusing or enticing ad. Please, someone make it stop. I will never think of JCP again without visions of this nightmare of an ad. Never can I shop there again.

The new J. C. Penney ad is the most annoying ad I can remember. How the ad was ever approved, is beyond comprehension. I know some CEO types think even negative attention to ads is proof that ads get attention, which is the object. But this type of negative attention is so intrusive on viewers and listeners that it surely will be detrimental to the company's image. At least the ad is correct, enough is enough. Get rid of that ad. I have seen comments by consumers that they are so annoyed and that they will not even shop at Penney's ever again. It's a mystery to most viewers how this ad ever got past the think tank ad team.

I have purchased from JC Penny a white Stafford V-neck T-shirts for about five to ten years and they keep coming apart at the seams around the arm area. What can I do to receive an exchange for all my damaged T-shirts?

The latest TV commercial campaign with all the screaming people is without a doubt the most annoying commercial ever. If it is not pulled soon, I will never shop in your store again. I can't get to the mute button fast enough when the commercial comes on. Whoever came up with the idea of this commercial should have to be tied up in a room with nothing on but this commercial playing over and over again for weeks on end.

Take that God awful commercial off the air! I don't know what fool would thought that was a good idea. The screaming gives me a headache every time I hear it. If that is the goal you wanted to achieve, then Bravo! I won't think about J.C. Penny without thinking of that horrifying excuse for a commercial which in turn will deter me from ever stepping foot into the store again. Seriously, whoever came up with that ad should be fired ASAP. Unbelievable Ignorance at its best!

I cannot stand your new television advertisement! It is the most irritating commercial I have ever seen. Heard. I hate it, I mute it, I change the channel when it comes on. Do I remember it? Yes. But I have lost respect for your company thinking this is what you need to do to keep me shopping with you. I certainly do not think highly of JCP by looking at the ad. I am a JCP shopper but won't continue to be, if this is what you continue to use to promote your brand/store.

If that screaming TV commercial is any indication of their new pricing plan, I will turn off both. JCP needs to revamp its commercial and stop turning off more customers with it. The TV stations should realize when that commercial comes on, many viewers turn to another channel like I do and many times don't go back to what we were watching.

The new JC Penney commercial with the screaming ladies is terrible, to say the very least. It does not get my attention. It causes me to switch channels or mute the TV. It makes me not want to do business with Penney's any more, if this is the best they can do. Please do us all a favor and get rid of the screaming commercial.

The screaming commercial is awful. It can only show the blatant disregard J.C. Penny has for the customer at large. Does J.C.Penny really think that several screaming people, screaming at the American public over the television will bring business into their stores? This is only a statement that the corporate decision makers that control J.C.Penny advertising are not only out of touch with the general population, they are out of touch with good advertising and good business practices. I really hope that there is one person in J.C.Penny corporate management that will look at this commercial as an abomination to the American consumer, and get it off the air.

Your commercial with all of the women screaming Is by far the worst commercial I have ever seen. You must not read your complaints because if you did you certainly would have removed it. Evidently you do not value the opinions of your customers. I will not shop at your stores again.

Your current television advertising is the worst thing on TV I have ever heard. I run across the room to mute it. I don`t think I will ever get that sound out of my mind, and it may take years before I can walk into your stores again without thinking about it. Please, Please make it stop.

The JC Penney screaming ad makes me physically ill and very angry. I feel like hitting someone. Why? What is wrong with you people who came up with this?

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JC Penny, why would you think I would shop because women are screamers?! You are out of your mind. This is offensive, disturbing, and annoying to say the least! Who thought of this ad? I bet it was a male idiot!

I will never shop at JCP again because of that awful screaming commercial. It was the worst business decision and you should fire your ad agency. How dare you come into my home with that kind of audio assault! Shame on you for the cheap tactics. I hope this back fires on you big time. Did I mention, never again? And I will voice my opinion to anyone and everyone I can, until the moment you take them off the air.

There have been many annoying commercials created and aired throughout the history of television but none bad enough to make me complain to the company responsible, until now.

This commercial is nothing less than an assault on viewers' hearing. It couldn't be any worse, if a hand comes out of the television and smack me. It grates on my very last nerve and I am sent scrambling to find my remote control every time it airs. I am appalled that a company such as JC Penney would stoop this low to garner attention. There are literally thousands of complaints on the JC Penney Facebook wall. On top of this, I feel JC Penney has taken advantage of a small window of opportunity between the signing of the CALM Act (Commercial Advertisement Loudness Mitigation) and its enforcement date (12/11/12).

I made my monthly payment and the payment posted in my checking account, however, JCP stated it was not received. I am being called 7 to 10 times a day for a payment that was made. I am also being harassed by non-English speaking customer service reps. This is beyond annoying and frustrating. It makes no sense why this has happened again for the 5th time since I opened my account. I called to speak with a supervisor and was transferred without anyone saying that I would be nor was I placed on hold. After being swapped around 6 times, I was rudely hung up on. I finally called back and got a person who spoke clear English.

JC Penny's latest ad campaign "enough is enough" is absolutely uncalled for. It simply has a series of people screaming at the top of their lungs about sales. It's absolutely the lowest of the low. Just recently, while I was waiting for a family member who was in recovery at a hospital, the commercial appeared on the waiting room monitors. Needless to say, this was not the type of noise this already upset crowd was expecting. It's distasteful, anger-inducing and proves how desperate JCP are to go to this extent to attract consumers. Turns out, anyone you ask absolutely can not tolerate this noise fest. Many regular customers are already boycotting. I hope sales suffer as a result of this. When will big corps learn that it's the consumers who had enough with your motives?

I just have to let you know that your TV commercial with people screaming is the most awful, annoying commercial I have ever heard. It irritates everyone in the household! If I am not sitting near the remote, and the commercial comes on, I run for the remote to mute the TV. Who would want to shop after hearing all that screaming? When I see a JCP logo or hear someone talking about JCP, I hear that awful screaming in my head. I can't shop there anymore! All that screaming will give you a headache from hell.

Who on earth decided that the TV commercial with all the screaming would be a great ad? It is the most annoying, aggravating, stupid and nauseating commercial ever. The mute or the channel buttons really come in handy. Whoever came up with it should be locked in a room and have to listen to it all day.

This commercial is not only obnoxious; it is degrading. It makes consumers look like idiots. Do businesses really think that we as consumers are so fixated on advertising that we would make such spectacles of ourselves like what was depicted in this ad? If I never set foot in J C Penney again it will not hurt my feelings. In conclusion, there is nothing "funny" about this commercial.

I've never been moved to complain about an add on TV. But the shrieking, howling, bawling, "Friday the Thirteenth" style screaming is hideous. I will never, ever, shop in your store again. Who came up with this insane concept? Fire them and your new management team. Now imagine me screaming this to you like the people in your adds. Stop the adds!

Really? You at jcp.com have that kind of money that you actually publish a commercial of women screaming at the tops of their lungs? How awful for you. I hope you fire your advertising staff. And how degrading for women. Please remove the commercial. Turning the channel and/or fast-forwarding through my DVR just isn't enough. I don't complain, but this is bad.

It only took 2 seconds of the current television advertisement to cause me to not only mute it but change channels. The actor looks like someone out of a zombie movie and all the unnecessary screaming does nothing to make me want to shop there.

The current ad on TV with the people screaming their heads off is beyond annoying. Yes, people notice your company, but it is for the wrong reasons. This commercial is enough to make me shop somewhere else.

My husband and I are senior citizens and are extremely annoyed and disturbed at the JC Penny's ad featuring many people yelling at the top of their lungs, which is very disturbing physically and emotionally. I am disabled and sudden loud noises affect me very negatively. We will not shop at JC Penny stores anywhere until the described commercial is removed from the airwaves. Thank you in advance for considering our sincere request.

Your new commercial with all the women screaming is extremely irritating. The worst ad I have seen in several years. This will not get you business, in fact, it is running off customers. Is this how you portray women as shoppers? This makes women look desperate and that the next sale they have missed is the most emotional tragedy. It's sickening. I will not shop JC Penny until it’s off the air. Absurd!

Do yourself and consumers all over a huge favor and take off that horrible commercial. I didn’t even know it was JC Penney until someone told me because I automatically turn the channel when it comes on. The woman screaming is enough to give people nightmares. You can’t love every commercial but this is the worst I've seen in my lifetime.

Your new commercial with horrific screaming has to go. It is very disturbing and has even awakened my small grandchild and when she heard it, she screamed for a half hour until I can get her calmed down. It makes me hate your store. I have shopped a lot at Penney but will refrain now until that commercial goes off the air. I just don't get you guys at all.

Please take that horrible commercial off the air! Every time I hear the first scream of those horrible women, I race to the remote to mute it. I did not even realize who the ad was for, until today, when I was so fed up with it. I wanted to complain to someone. I could not believe it was for J.C. Penney! Why would they put something so obnoxious and repelling on the air? I won't even consider shopping there again, as long as this awful, intrusive ad is taken off.

I am complaining about the obnoxious television commercial aired announcing your new pricing campaign. It has to be one of the most irritating, annoying commercials ever created for television. If you think this will make anyone shop at your stores, you are mistaken as far as I'm concerned. I can't imagine anyone thinking this is good advertising. Remove it as soon as possible. It is annoying!

I will never shop at JC Penney again unless this horrific and asinine screaming commercial is removed. I will not be satisfied with it being allowed to expire. Take it off and apologize for invading my home with something that disturbs the peaceful nature of my household and makes my television viewing miserable. Fire your advertising company. You've nothing to lose in doing so, they're idiots.

Your ad with all the women screaming at the top of their lungs is the most disgusting ads that we have ever seen. Needless to say, we will no longer shop at your stores as long as this ad is on and I will contact as many people as I can to have them stop shopping there. This will be posted on Facebook also! Please remove this annoying ad.

I have never been so compelled to file a complaint. The commercial currently running for something that's supposed to be going on at JCP. I'm not sure what that something is, as I can't tolerate the ad long enough to find out. It has been ran so frequently, I'm just disgusted and will probably not be shopping at JCP anytime soon. Thanks! Brilliant marketing. Just curious how much you spent on that colossal error in judgement?

The screaming commercial is the most annoying commercial I've ever seen. I can't believe your marketing people can't do any better than that. They need to be fired! I can't believe you think this is going to draw people to JCP. If anything, I would think you'd lose clientele. You've lost me.

After watching the obnoxious screaming commercial, five times in one hour, I am ready to scream! It makes me not want to shop at JC Penney’s, ever. It is disturbing. It has no message so what is the point? Take it off the air!

Your screaming commercial is absolutely horrible. How could you possibly think that this is going to attract customers. It is the most annoying commercial I've ever encountered. I've mentioned it to my friends and family and they all agree. What were you thinking? If you want to see me shopping in your store, you will have to wait until this screaming commercial is taken off the air. Get it off the air, now! It is very irritating.

I am very angry about the annoying commercials that are playing on every show I watch on regular stations: CBS, ABC, NBC. I cannot believe that you actually spent money on airing such an annoying commercial. I have told my wife not to frequent any of your stores until these commercials stop polluting the airways. What in the world was your marketing team thinking of. They should all be fired for coming up with that trash.

Just another complaint about the terrible TV ad currently running for Penney. The screaming is annoying and makes me wonder how much financial trouble Penney is in to run such a cheap and sleazy ad. The ad company, Mother NYC, may think they are being innovative--but the ad is such a turnoff it may harm Penney's new pricing structure rather than help it. Please take it off.

The latest JC Penney commercial is so exhausting that I am ready to cut up my JCP credit card. In addition, it portrays women as total screaming idiots. I finally found the mute button on my remote but removing the commercial and apologizing to women who shop the JCP stores is in order.

The new screaming ad on TV is the most disturbing, idiotic, terror-inducing ad that has insulted me beyond belief. Please kill this current ad. This is disgusting to create the feelings of terror which have happened in real life--as if you're life would end because you missed a sale price. How utterly ridiculous and insulting the intellect of every person who hears it. Give your message a soft sell. The general public is so sick of "who screams the loudest wins" ad campaigns and guess what—you loose. Everyone I have spoken to about this ad is just as disgusted as I am and we will boycott shopping at all your stores to protest!

I am so annoyed with the commercial you are running right now. As much as I shop at your stores, I am thinking seriously of going elsewhere if something can't be done to stop these yelling commercials. I can't believe a company like yours would stoop this low to put something like that on TV..

The new commercial for the new JCP is so aggravating! I don't like how commercials get louder than the show that is on but this one is horrible. It is so aggravating and I hope somehow JCP hears about all this dissatisfaction and takes note. I really like shopping there and I don't know if I will like the new store.

The new JC Penney ad with women screaming causes me to turn the channel. It is the worst most obnoxious ad I have ever seen.

It's their commercial where people are screaming at coupons. Why does JCP hire crystal meth addicts to make their commercials? These are an abusive insult to the senses. I will never shop in a JCP store again and I used to shop for my clothes there.

Their No 2012 commercial is so bad and the most annoying spectacle that I have ever seen. Being on TV is an opportunity to gain interest and trust in their product and company. Watch H&M to see how to gain interest and grow a brand. With the financial issues they have, how could they possibly decide to come into our living rooms and scream at us. They are unbelievable! They just lost a good customer.

The new commercial, the one with all the screaming people, is one of the most annoying commercials ever put on television. There is little or no value to the company when viewers are so turned off by the noise. I cannot see sales rising and now that the "boycott JCP until the commercial is taken off the air" movement is on, you might be losing business. Please, for all the money that is put into marketing, your company surely you can come up with something a little better!

Advertising has hit an all-time low now with your latest ad campaign! What were you people thinking! Is that the best your advertising department can do? Please make it stop. Please! Your ad with people screaming at the top of their lungs is truly offensive to say the least. I had to check the internet to see what others were saying because these ads are so horrible. I have never before gone out of my way to voice an opinion like this, and I agree with the other post here that states JCP should give an apology of some sort.

Surely the great J.C. Penney can find better and more effective use for their advertising dollars than that invasive and ear assaulting commercial with everyone screaming. I won't watch it and I won't shop there! Non-shopper in Indy.

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Please take that ***, revolting, screaming commercial off the air. I refuse to enter your stores until they are gone.

The new commercial of women screaming "No!" is degrading to women and so annoying I had to change the television show I was watching. Unbelievably bad and having it on every time a commercial break came on was really terrible. Makes me never want to walk into a J.C. Penney store again.

Please google your new commercial and see how many people you are irritating. The advertising department needs to have a meeting because that was a bad idea. Wow!

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Their commercial with people yelling for what seems to be an hour is insulting, unnerving and plain obnoxious. It will be on until 2/1/12 and I need to make sure my remote is near me so I can mute the TV every time it's on. It promotes lack of interest and no one will show up on 2/1/12 hopefully for whatever is going on! I want an apology.

I have never complained before to anyone but the commercial that is running in the Pittsburgh, PA market with women screaming is awful, horrible and extremely annoying.

Natalie did a color and she virtually "fried" my ends. The sulfur smell is still ongoing. Another stylist tried doing a heavy conditioning treatment, to no avail. Supposedly, the manager knew a mistake was made since she contacted Matrix to try to put the blame on that company. After weeks of complaining to the corporate office and head store manager, the store manager gave an okay for a credit. Sorry, I don't want a credit since I will never patronize that salon again and will definitely never recommend the "stylist" or the salon to anyone. The head manager finally agreed to a refund--what a joke. I received only a partial refund. I never received any kind of apology from the stylist (she even walked right past me when I had to come in person for the refund). They have very unprofessional staff, which should be brought to the attention of the state credentialing board.

JC Penney caught my disabled daughter, who is kleptomaniac and is heavily sedated due to medical issue as well as mental shoplifting. They took her into a private room dumped her purse out and was shouting "where is the stuff you took?" My daughter said, "I don't have any more,” just these items mostly were sale items at junk that wasn't her size and men's cologne the total $125, which they charge full price.

I had an appointment at the Greece Ridge hair salon. I arrived and had to wait to be checked in because the lady working the front desk was sitting in a salon chair with her back to the walk in area talking. Although she did apologize, she should be attentive to her job. Then as I was sitting for a few minutes someone else asked if I was waiting to see Kristen and I said yes I had an appointment. Then I asked, "Why is she not here yet?” Then she said she doesn’t work here anymore. When I asked why I wasn’t called to be informed; she stated she called everyone. I said obviously not because I showed up and checked in to see Kristen. She then verified my number and it was correct. Then she proceeded to say she called everyone twice. By this time I got up to get my coat upset at the fact that I told her I didn’t receive a call once let alone twice as I wasted my time arriving for the appointment.

I went into the store and I asked about a job and I talked to the male manger on duty. He said they need perfect people to work there. So he was more less looking at my weight because I’ve had three and a half years of retail experience and three of them, I was assistant manager. The manager was rude and unprofessional. I hope something gets done about this.

I went to JCPenny store located in Garden State Plaza, Paramus, NJ with my husband. We shopped well and we were looking for fitting room. We saw one fitting room located in Women's Petite department. There was nobody there. My husband wanted to try something, so he went in. I was waiting for him outside, then one employee name Bobbi came there and started yelling that he can't be in there. I asked her "Why he can't be here?, there is no sign saying women's fitting room."

On 12/21/11, I ordered a bedspread online ($69.99) because it said online only, which I thought meant that they did not sell them in stores. I received the bedspread with no problem.

I ordered a bed and dresser from J.C. Penney in October. Five weeks later, the bed and dresser arrived. The bed rails arrived broken. I contacted Penney and was told that replacements would be sent. About December 1st, I gave up on getting the rails replaced and asked Penney to pick up the unusable bed and the dresser. I was assured that right after the holidays the furniture would be picked up. Today, I called and was told that (1) the rails were on the way and (2) that I would be charged to ship the defective merchandise back to Penney.

My optical exam showed a significant change in my numbers for both reading and distance. On December 22, I ordered new glasses to J.C Penney optical shop at Fox Valley mall. I specifically told them that I needed it by next Friday which was December 30 ,because on Monday, I had to fly and will return in a month.

I ordered a locket for my wife for Christmas and put it on my JC Penney card. I had a few issues with the purchase. First, three days after I ordered it I saw the price dropped online from $65.99 to $50.10. I contacted online customer service about a price adjustment and was told because I selected store pickup for the item; they could not adjust the price and I would have to wait until I picked up the item and discuss the credit at the store. Next, I received confirmation from UPS that the item was delivered to the store on a Monday. After receiving no call to inform me the order was ready, I made call attempts Tuesday and Wednesday to confirm the order was in and was told both times that it was not received. On Thursday I went into the store and was told the item was being held in the jewelry section.

I bought a bedroom set from JCPenney .com, which was promised to be in stock (I have documentation to prove it) and it was never delivered. I checked status online and it was cancelled, and I was never contacted. I was told I could get another set at a discount, which of course was priced higher than the set I purchased (my set even had a higher retail price). This was classic bait and switch and Stephanie made no effort to deny it. I didn't get the furniture for Christmas, which ruined our holiday for our family. Corporate managers could care less. They made a huge mistake and did nothing to fix it.

I bought a ring and the tag said 2 carats t.w. They hand wrote me a letter of authenticity. For insurance reasons, I need an appraisal. Two jewelers both agreed. It was not true to its tag. They put it at 1.4 carats t.w. I was do disappointed by JC Penney's fraud. They took back the ring but argued the jewelers were lying.

I ordered a ring online by the end of November. I received a note saying it was back ordered, and will be shipped on December 19. I called to get status, and was told it shipped, and I should have it that night, December 22. Nothing was received. I called again, and was told it shipped, and they said someone would call me and let me know if it had been expedited, since it was a Christmas gift. No one called. I called again, and was told it didn't ship, but would be shipped on January 3. Where is my notification?

In August 2011, I ordered drapes from JCPenney to be delivered before Thanksgiving. They were delivered November 18, with two of the drapes facing the street instead of my living room. Mr. Vince called Mr. Johnson to let him know what went wrong. Mr. Johnson spoke with me and I was told the drapes would be back before xmas! I called Mr. Johnson on December 20 to confirm I would be getting my drapes as promised before xmas and was told they will be arriving early next year 2012! I'm not pleased with the service and how I've been treated. I would like to cancel my order!

I ordered a furniture and a bedroom set plus mattresses on Nov 25. I received a call from J.C. Penney to confirm my order and was told I should shortly receive a call to arrange the delivery date. After several days went by and the time getting close to the estimated delivery date, I checked my order online only to find out that my order had been cancelled several days before. Now, I was extremely upset at the fact that I was not called, emailed, or informed in any way that this occurred as indicated by the customer rep I was speaking to. However, they did charge me for and shipped the mattresses for which I made it clear at how *** this was, since I would have mattresses with no beds to go with them. This order was supposed to be a Christmas gift. To *** with J.C. Penney Online! They have lost a customer for life!