JCPenney Reviews

I have done the majority of my shopping (especially Christmas) at Penny's for quite a few years, but this year I was very disappointed to find almost everything I shopped for was made in China! Also, as I was searching for a place to bring my concerns to your attention, I discovered what the "screaming" ad is about! I found it so irritating. I immediately switch channels when it comes on (never quickly enough), and never watched enough of it to know what it is about! Please discontinue airing it.

The J.C. Penney commercial, with women screaming, is painful to the ears and eyes. I cannot reach my remote fast enough to mute it. The women look crazed. I don't get that they would put such a horrible ad on TV. Please make them stop! It comes on every commercial break, and literally stresses me out. I cannot enjoy a program without that commercial invading my living room.

The latest J.C. Penney TV commercial (the one with women screaming) has to be one of the most irritating, annoying commercials ever created for public broadcast. If you think this will attract anyone to shop at your stores, you are so wrong. If old man Penney himself created it, even he should be fired. If the mute button on my remote wears out, I will just turn to a non-network channel.

Your current screaming TV ad is beyond ridiculous, absurd and an insult to anyone's intelligence. Get it off the air immediately! I will not shop in JC Penney again. Apparently, you think consumers are **! Whatever is sold in your stores can be found anywhere. I will pay double before I set foot in a JC Penney store again. Take note, no other company has ever used an ad like this to attract business. You should be ashamed of yourself and should fire whoever came up with this atrocity.

The "screaming women" commercial is horrendous! It is very unsettling to not only listen to it but to also watch it. I click the mute button and look away immediately. The advertising exec who pitched the ad is clearly in the wrong line of work if he/she thought that would bring in the customers. And the JCP exec who approved the ad clearly doesn't know its customers.

Please fire the ad agency who convinced you that the latest commercial was a good idea. It is so annoying, that I either mute or change channels when it comes on. It induces stress each time it comes on television. It is by far the worst commercial airing right now. I would guess that most people are probably not even aware of what the commercial is about since they are so busy just trying to stop the screaming.

I keep seeing this psychotic commercial of people who looks like complete idiots on television. It is the most annoying commercial I have ever seen. It is the worst in the history of worst commercials. I want to find the person who wrote this, and give them a piece of my mind, as well as tell them they have pissed a lot of people off. Furthermore, this person or persons have given the J.C. Penney company a bad name. I am very disappointed in the way this was conducted. It needs to be pulled off the air, and everywhere else, so that it can never be seen anywhere again.

The JC Penney 'screaming' commercial is so irritating, annoying, offensive, disturbing and nonsensical that I will never ever, ever, ever shop at the store ever again. I am angry at JC Penney for how absolutely horrible that commercial is. It is so cringingly annoying that it has actually proven to be the exception to the rule that any publicity is good publicity. I've watched commercials that have made me think, "Wow, they sure got ripped off by the internal or contracted person that got paid for that idea," but holy cow, this takes the cake. I am absolutely done with this store, except for, perhaps, looking into filing a class action lawsuit against the store and any TV stations that have aired the commercial. Wow.

The ads running currently on television are beyond ridiculous. I have been a loyal JC Penney customer for 40 some years and this will keep me out of the store for some time. Depending on how many more times I hear it, perhaps forever. Thought you would like to know.

I find the screaming ads on TV to be the annoying, that I think I have ever heard. I see, by the number of complains, and probably many more, that haven't. Penney's should consider a different ad agency. You obviously paid a lot of money to your ad agency, but you got robbed! When your ad comes on the TV, I immediately change the channel. Wake up and give your listeners a little respect with a quality, well informed ad.

JCP has a commercial that is so pathetic, with screaming women, it makes me want to never drive by another store again. If you were not in a room knowing what was on the TV, it would cause angst. If you happen to watch TV and witnessed it, you would have a stroke. Who ever thought that this was a good marketing idea. Should be sent out to pasture.

Exceptionally annoying "screaming" on television ads. It not only offends my own self, they also are quite possibly offensively "sexist" as if women somehow have no control over themselves regarding "sales". They offended my wife, as they insult her intelligence. We have been loyal JCP customers over 30 years, however, this type of insult may terminate our relationship.

J.C. Penney's ad with all the screaming people is worst than watching one of those vampire shows with the screaming banshees. Turns me off from J.C. Penney, or buying from them, with an ad that is in poor taste and discourteous to its consumers.

That stupid annoying, aggravating, disgusting, idiotic and noisy commercial is what happened. It's absolutely sick, sick, and sick. Get it the ** off the air. Consumers are not idiots, those who thought up that so-called commercial are. Who even knows what it's advertising anyway. Who could listen long enough to find out? Get it off now! Please.

What were the people at JC Penny thinking with this horrible advertising? I have always considered JC Penney to be a lower end dept store, but this brings the company and the store to the gutter. I hope they didn't pay anybody to come up with this idiotic and annoying ad. My demographic is white, 50 plus, household income above 250k annually.

I am shocked that an American institution such as J.C. Penney would air such an offensive and annoying commercial. Mr. James Cash Penney is rolling over in his grave I am sure and screaming, "Enough is enough!" Whatever marketing so called expert conceived this ad and the execs that approved it need a reality check. The American public does not wish to be screamed at. Please remove this ad immediately. As much as I love Penney's, I will not patronize it as long as this horrible commercial is on the air.

Regarding JCP television commercial. Terribly annoying! Way too loud! I have to press the mute button on my remote control due to prevent me from wanting to scream! It really portrays women in a poor light! Who ever agreed to filming this was dead wrong! I will not shop at JCP. How dare JCP! What were you thinking? A bunch of screaming women! Really?

Please take down that ridiculously awful commercial where everyone is screaming. I changed the channel for 30 seconds so I do not have to see it. In fact, I will not shop at JCP ever if I see this commercial next week.

JC Penney screaming ad is obnoxious and too loud, and when it comes on the TV, I turn the TV off. It's not even clear about the message it is sending. Also, it sends a wrong image of "women screaming" over nothing. Aren't there loudness limits as far as commercials are concerned? Very irritating and does not entice me to run to JC Penney at all. You paid this advertising company way too much money!

I get angry every time I hear those *** screaming commercials you are running now. You're another *** corporation who does not consider their customers. These days, when people are already stressed, why would you want to add to it? I would fire the ad agency that came up with this *** gimmick. There is no point except to annoy the listener. I assume that they think it will make us remember your store name. Well, in that case, it was effective but has lost you business. I will remember your name because I plan to boycott your store. I would much rather deal with stores who don't have to annoy the customer in desperation to get business.

Not only do I despise the annoying screaming ad, I now despise J.C. Penney for subjecting my home and family to the obnoxious, disturbing noise.

I am a 25-year customer of JC Penney. I have two motels and have had no issues on anything I have bought up to two years ago. I feel quality of window treatments are down. I had decided to give JC Penney a shot at a different type of blind so I placed an order last night for one seven windowed unit. I had a question on the site so I contacted JCP over the phone and the order took up two hours and 40 minutes to complete! It was frustrating. Yes, there was a language barrier.

This complaint is regarding the recent television ad that has people screaming. This has to be the worst commercial that has ever hit the airwaves. Not only is it annoying, it is dangerous for anyone who has anxiety disorders, or panic attacks. I have heard that this was aired at a hospital waiting room, and emotionally affected those in the waiting room, in an awful way.

This commercial is very annoying! Cacophonous describes it. I have an autistic daughter, who is very sensitive to yelling and sounds of anger. Every time this ad comes on, I am running for the mute button! It scares her. She starts crying and getting agitated. Wait until the Calm Act goes into effect, please.

The current television advertisement is annoying and stressful. It is for their "Enough is Enough" campaign and consists of nothing but screaming. It literally makes me cringe. I happened to fall asleep with the TV on, only to be awakened by this horrible ad at 1:00 am. I changed the channel but have heard the commercial two more times within the hour and have changed the channel each time. This ad should be removed from the airwaves. It would not surprise me if it caused Irreparable damage to children or to the mental state of some adults! Oh my goodness... It's on again!

I am begging you to please take that awful ad off of the air. I have never complained about a commercial in my life, but this is beyond horrible. I'm so relieved to know so many people have the same sentiment as I was worried for our country if this was found to be an amusing or enticing ad. Please, someone make it stop. I will never think of JCP again without visions of this nightmare of an ad. Never can I shop there again.

The new J. C. Penney ad is the most annoying ad I can remember. How the ad was ever approved, is beyond comprehension. I know some CEO types think even negative attention to ads is proof that ads get attention, which is the object. But this type of negative attention is so intrusive on viewers and listeners that it surely will be detrimental to the company's image. At least the ad is correct, enough is enough. Get rid of that ad. I have seen comments by consumers that they are so annoyed and that they will not even shop at Penney's ever again. It's a mystery to most viewers how this ad ever got past the think tank ad team.

I have purchased from JC Penny a white Stafford V-neck T-shirts for about five to ten years and they keep coming apart at the seams around the arm area. What can I do to receive an exchange for all my damaged T-shirts?

The latest TV commercial campaign with all the screaming people is without a doubt the most annoying commercial ever. If it is not pulled soon, I will never shop in your store again. I can't get to the mute button fast enough when the commercial comes on. Whoever came up with the idea of this commercial should have to be tied up in a room with nothing on but this commercial playing over and over again for weeks on end.

Take that God awful commercial off the air! I don't know what fool would thought that was a good idea. The screaming gives me a headache every time I hear it. If that is the goal you wanted to achieve, then Bravo! I won't think about J.C. Penny without thinking of that horrifying excuse for a commercial which in turn will deter me from ever stepping foot into the store again. Seriously, whoever came up with that ad should be fired ASAP. Unbelievable Ignorance at its best!

I cannot stand your new television advertisement! It is the most irritating commercial I have ever seen. Heard. I hate it, I mute it, I change the channel when it comes on. Do I remember it? Yes. But I have lost respect for your company thinking this is what you need to do to keep me shopping with you. I certainly do not think highly of JCP by looking at the ad. I am a JCP shopper but won't continue to be, if this is what you continue to use to promote your brand/store.

If that screaming TV commercial is any indication of their new pricing plan, I will turn off both. JCP needs to revamp its commercial and stop turning off more customers with it. The TV stations should realize when that commercial comes on, many viewers turn to another channel like I do and many times don't go back to what we were watching.

The new JC Penney commercial with the screaming ladies is terrible, to say the very least. It does not get my attention. It causes me to switch channels or mute the TV. It makes me not want to do business with Penney's any more, if this is the best they can do. Please do us all a favor and get rid of the screaming commercial.

The screaming commercial is awful. It can only show the blatant disregard J.C. Penny has for the customer at large. Does J.C.Penny really think that several screaming people, screaming at the American public over the television will bring business into their stores? This is only a statement that the corporate decision makers that control J.C.Penny advertising are not only out of touch with the general population, they are out of touch with good advertising and good business practices. I really hope that there is one person in J.C.Penny corporate management that will look at this commercial as an abomination to the American consumer, and get it off the air.

Your commercial with all of the women screaming Is by far the worst commercial I have ever seen. You must not read your complaints because if you did you certainly would have removed it. Evidently you do not value the opinions of your customers. I will not shop at your stores again.

Your current television advertising is the worst thing on TV I have ever heard. I run across the room to mute it. I don`t think I will ever get that sound out of my mind, and it may take years before I can walk into your stores again without thinking about it. Please, Please make it stop.

The JC Penney screaming ad makes me physically ill and very angry. I feel like hitting someone. Why? What is wrong with you people who came up with this?

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JC Penny, why would you think I would shop because women are screamers?! You are out of your mind. This is offensive, disturbing, and annoying to say the least! Who thought of this ad? I bet it was a male idiot!

I will never shop at JCP again because of that awful screaming commercial. It was the worst business decision and you should fire your ad agency. How dare you come into my home with that kind of audio assault! Shame on you for the cheap tactics. I hope this back fires on you big time. Did I mention, never again? And I will voice my opinion to anyone and everyone I can, until the moment you take them off the air.

There have been many annoying commercials created and aired throughout the history of television but none bad enough to make me complain to the company responsible, until now.

This commercial is nothing less than an assault on viewers' hearing. It couldn't be any worse, if a hand comes out of the television and smack me. It grates on my very last nerve and I am sent scrambling to find my remote control every time it airs. I am appalled that a company such as JC Penney would stoop this low to garner attention. There are literally thousands of complaints on the JC Penney Facebook wall. On top of this, I feel JC Penney has taken advantage of a small window of opportunity between the signing of the CALM Act (Commercial Advertisement Loudness Mitigation) and its enforcement date (12/11/12).

I made my monthly payment and the payment posted in my checking account, however, JCP stated it was not received. I am being called 7 to 10 times a day for a payment that was made. I am also being harassed by non-English speaking customer service reps. This is beyond annoying and frustrating. It makes no sense why this has happened again for the 5th time since I opened my account. I called to speak with a supervisor and was transferred without anyone saying that I would be nor was I placed on hold. After being swapped around 6 times, I was rudely hung up on. I finally called back and got a person who spoke clear English.

JC Penny's latest ad campaign "enough is enough" is absolutely uncalled for. It simply has a series of people screaming at the top of their lungs about sales. It's absolutely the lowest of the low. Just recently, while I was waiting for a family member who was in recovery at a hospital, the commercial appeared on the waiting room monitors. Needless to say, this was not the type of noise this already upset crowd was expecting. It's distasteful, anger-inducing and proves how desperate JCP are to go to this extent to attract consumers. Turns out, anyone you ask absolutely can not tolerate this noise fest. Many regular customers are already boycotting. I hope sales suffer as a result of this. When will big corps learn that it's the consumers who had enough with your motives?

I just have to let you know that your TV commercial with people screaming is the most awful, annoying commercial I have ever heard. It irritates everyone in the household! If I am not sitting near the remote, and the commercial comes on, I run for the remote to mute the TV. Who would want to shop after hearing all that screaming? When I see a JCP logo or hear someone talking about JCP, I hear that awful screaming in my head. I can't shop there anymore! All that screaming will give you a headache from hell.

Who on earth decided that the TV commercial with all the screaming would be a great ad? It is the most annoying, aggravating, stupid and nauseating commercial ever. The mute or the channel buttons really come in handy. Whoever came up with it should be locked in a room and have to listen to it all day.

This commercial is not only obnoxious; it is degrading. It makes consumers look like idiots. Do businesses really think that we as consumers are so fixated on advertising that we would make such spectacles of ourselves like what was depicted in this ad? If I never set foot in J C Penney again it will not hurt my feelings. In conclusion, there is nothing "funny" about this commercial.

I've never been moved to complain about an add on TV. But the shrieking, howling, bawling, "Friday the Thirteenth" style screaming is hideous. I will never, ever, shop in your store again. Who came up with this insane concept? Fire them and your new management team. Now imagine me screaming this to you like the people in your adds. Stop the adds!

Really? You at jcp.com have that kind of money that you actually publish a commercial of women screaming at the tops of their lungs? How awful for you. I hope you fire your advertising staff. And how degrading for women. Please remove the commercial. Turning the channel and/or fast-forwarding through my DVR just isn't enough. I don't complain, but this is bad.

It only took 2 seconds of the current television advertisement to cause me to not only mute it but change channels. The actor looks like someone out of a zombie movie and all the unnecessary screaming does nothing to make me want to shop there.

The current ad on TV with the people screaming their heads off is beyond annoying. Yes, people notice your company, but it is for the wrong reasons. This commercial is enough to make me shop somewhere else.

My husband and I are senior citizens and are extremely annoyed and disturbed at the JC Penny's ad featuring many people yelling at the top of their lungs, which is very disturbing physically and emotionally. I am disabled and sudden loud noises affect me very negatively. We will not shop at JC Penny stores anywhere until the described commercial is removed from the airwaves. Thank you in advance for considering our sincere request.

Your new commercial with all the women screaming is extremely irritating. The worst ad I have seen in several years. This will not get you business, in fact, it is running off customers. Is this how you portray women as shoppers? This makes women look desperate and that the next sale they have missed is the most emotional tragedy. It's sickening. I will not shop JC Penny until it’s off the air. Absurd!

Do yourself and consumers all over a huge favor and take off that horrible commercial. I didn’t even know it was JC Penney until someone told me because I automatically turn the channel when it comes on. The woman screaming is enough to give people nightmares. You can’t love every commercial but this is the worst I've seen in my lifetime.

Your new commercial with horrific screaming has to go. It is very disturbing and has even awakened my small grandchild and when she heard it, she screamed for a half hour until I can get her calmed down. It makes me hate your store. I have shopped a lot at Penney but will refrain now until that commercial goes off the air. I just don't get you guys at all.

Please take that horrible commercial off the air! Every time I hear the first scream of those horrible women, I race to the remote to mute it. I did not even realize who the ad was for, until today, when I was so fed up with it. I wanted to complain to someone. I could not believe it was for J.C. Penney! Why would they put something so obnoxious and repelling on the air? I won't even consider shopping there again, as long as this awful, intrusive ad is taken off.

I am complaining about the obnoxious television commercial aired announcing your new pricing campaign. It has to be one of the most irritating, annoying commercials ever created for television. If you think this will make anyone shop at your stores, you are mistaken as far as I'm concerned. I can't imagine anyone thinking this is good advertising. Remove it as soon as possible. It is annoying!

I will never shop at JC Penney again unless this horrific and asinine screaming commercial is removed. I will not be satisfied with it being allowed to expire. Take it off and apologize for invading my home with something that disturbs the peaceful nature of my household and makes my television viewing miserable. Fire your advertising company. You've nothing to lose in doing so, they're idiots.

Your ad with all the women screaming at the top of their lungs is the most disgusting ads that we have ever seen. Needless to say, we will no longer shop at your stores as long as this ad is on and I will contact as many people as I can to have them stop shopping there. This will be posted on Facebook also! Please remove this annoying ad.

I have never been so compelled to file a complaint. The commercial currently running for something that's supposed to be going on at JCP. I'm not sure what that something is, as I can't tolerate the ad long enough to find out. It has been ran so frequently, I'm just disgusted and will probably not be shopping at JCP anytime soon. Thanks! Brilliant marketing. Just curious how much you spent on that colossal error in judgement?

The screaming commercial is the most annoying commercial I've ever seen. I can't believe your marketing people can't do any better than that. They need to be fired! I can't believe you think this is going to draw people to JCP. If anything, I would think you'd lose clientele. You've lost me.

After watching the obnoxious screaming commercial, five times in one hour, I am ready to scream! It makes me not want to shop at JC Penney’s, ever. It is disturbing. It has no message so what is the point? Take it off the air!

Your screaming commercial is absolutely horrible. How could you possibly think that this is going to attract customers. It is the most annoying commercial I've ever encountered. I've mentioned it to my friends and family and they all agree. What were you thinking? If you want to see me shopping in your store, you will have to wait until this screaming commercial is taken off the air. Get it off the air, now! It is very irritating.

I am very angry about the annoying commercials that are playing on every show I watch on regular stations: CBS, ABC, NBC. I cannot believe that you actually spent money on airing such an annoying commercial. I have told my wife not to frequent any of your stores until these commercials stop polluting the airways. What in the world was your marketing team thinking of. They should all be fired for coming up with that trash.

Just another complaint about the terrible TV ad currently running for Penney. The screaming is annoying and makes me wonder how much financial trouble Penney is in to run such a cheap and sleazy ad. The ad company, Mother NYC, may think they are being innovative--but the ad is such a turnoff it may harm Penney's new pricing structure rather than help it. Please take it off.

The latest JC Penney commercial is so exhausting that I am ready to cut up my JCP credit card. In addition, it portrays women as total screaming idiots. I finally found the mute button on my remote but removing the commercial and apologizing to women who shop the JCP stores is in order.

The new screaming ad on TV is the most disturbing, idiotic, terror-inducing ad that has insulted me beyond belief. Please kill this current ad. This is disgusting to create the feelings of terror which have happened in real life--as if you're life would end because you missed a sale price. How utterly ridiculous and insulting the intellect of every person who hears it. Give your message a soft sell. The general public is so sick of "who screams the loudest wins" ad campaigns and guess what—you loose. Everyone I have spoken to about this ad is just as disgusted as I am and we will boycott shopping at all your stores to protest!

I am so annoyed with the commercial you are running right now. As much as I shop at your stores, I am thinking seriously of going elsewhere if something can't be done to stop these yelling commercials. I can't believe a company like yours would stoop this low to put something like that on TV..

The new commercial for the new JCP is so aggravating! I don't like how commercials get louder than the show that is on but this one is horrible. It is so aggravating and I hope somehow JCP hears about all this dissatisfaction and takes note. I really like shopping there and I don't know if I will like the new store.

The new JC Penney ad with women screaming causes me to turn the channel. It is the worst most obnoxious ad I have ever seen.

It's their commercial where people are screaming at coupons. Why does JCP hire crystal meth addicts to make their commercials? These are an abusive insult to the senses. I will never shop in a JCP store again and I used to shop for my clothes there.

Their No 2012 commercial is so bad and the most annoying spectacle that I have ever seen. Being on TV is an opportunity to gain interest and trust in their product and company. Watch H&M to see how to gain interest and grow a brand. With the financial issues they have, how could they possibly decide to come into our living rooms and scream at us. They are unbelievable! They just lost a good customer.

The new commercial, the one with all the screaming people, is one of the most annoying commercials ever put on television. There is little or no value to the company when viewers are so turned off by the noise. I cannot see sales rising and now that the "boycott JCP until the commercial is taken off the air" movement is on, you might be losing business. Please, for all the money that is put into marketing, your company surely you can come up with something a little better!

Advertising has hit an all-time low now with your latest ad campaign! What were you people thinking! Is that the best your advertising department can do? Please make it stop. Please! Your ad with people screaming at the top of their lungs is truly offensive to say the least. I had to check the internet to see what others were saying because these ads are so horrible. I have never before gone out of my way to voice an opinion like this, and I agree with the other post here that states JCP should give an apology of some sort.

Surely the great J.C. Penney can find better and more effective use for their advertising dollars than that invasive and ear assaulting commercial with everyone screaming. I won't watch it and I won't shop there! Non-shopper in Indy.

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Please take that ***, revolting, screaming commercial off the air. I refuse to enter your stores until they are gone.

The new commercial of women screaming "No!" is degrading to women and so annoying I had to change the television show I was watching. Unbelievably bad and having it on every time a commercial break came on was really terrible. Makes me never want to walk into a J.C. Penney store again.

Please google your new commercial and see how many people you are irritating. The advertising department needs to have a meeting because that was a bad idea. Wow!

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Their commercial with people yelling for what seems to be an hour is insulting, unnerving and plain obnoxious. It will be on until 2/1/12 and I need to make sure my remote is near me so I can mute the TV every time it's on. It promotes lack of interest and no one will show up on 2/1/12 hopefully for whatever is going on! I want an apology.

I have never complained before to anyone but the commercial that is running in the Pittsburgh, PA market with women screaming is awful, horrible and extremely annoying.

Natalie did a color and she virtually "fried" my ends. The sulfur smell is still ongoing. Another stylist tried doing a heavy conditioning treatment, to no avail. Supposedly, the manager knew a mistake was made since she contacted Matrix to try to put the blame on that company. After weeks of complaining to the corporate office and head store manager, the store manager gave an okay for a credit. Sorry, I don't want a credit since I will never patronize that salon again and will definitely never recommend the "stylist" or the salon to anyone. The head manager finally agreed to a refund--what a joke. I received only a partial refund. I never received any kind of apology from the stylist (she even walked right past me when I had to come in person for the refund). They have very unprofessional staff, which should be brought to the attention of the state credentialing board.

JC Penney caught my disabled daughter, who is kleptomaniac and is heavily sedated due to medical issue as well as mental shoplifting. They took her into a private room dumped her purse out and was shouting "where is the stuff you took?" My daughter said, "I don't have any more,” just these items mostly were sale items at junk that wasn't her size and men's cologne the total $125, which they charge full price.

I had an appointment at the Greece Ridge hair salon. I arrived and had to wait to be checked in because the lady working the front desk was sitting in a salon chair with her back to the walk in area talking. Although she did apologize, she should be attentive to her job. Then as I was sitting for a few minutes someone else asked if I was waiting to see Kristen and I said yes I had an appointment. Then I asked, "Why is she not here yet?” Then she said she doesn’t work here anymore. When I asked why I wasn’t called to be informed; she stated she called everyone. I said obviously not because I showed up and checked in to see Kristen. She then verified my number and it was correct. Then she proceeded to say she called everyone twice. By this time I got up to get my coat upset at the fact that I told her I didn’t receive a call once let alone twice as I wasted my time arriving for the appointment.

I went into the store and I asked about a job and I talked to the male manger on duty. He said they need perfect people to work there. So he was more less looking at my weight because I’ve had three and a half years of retail experience and three of them, I was assistant manager. The manager was rude and unprofessional. I hope something gets done about this.

I went to JCPenny store located in Garden State Plaza, Paramus, NJ with my husband. We shopped well and we were looking for fitting room. We saw one fitting room located in Women's Petite department. There was nobody there. My husband wanted to try something, so he went in. I was waiting for him outside, then one employee name Bobbi came there and started yelling that he can't be in there. I asked her "Why he can't be here?, there is no sign saying women's fitting room."

On 12/21/11, I ordered a bedspread online ($69.99) because it said online only, which I thought meant that they did not sell them in stores. I received the bedspread with no problem.

I ordered a bed and dresser from J.C. Penney in October. Five weeks later, the bed and dresser arrived. The bed rails arrived broken. I contacted Penney and was told that replacements would be sent. About December 1st, I gave up on getting the rails replaced and asked Penney to pick up the unusable bed and the dresser. I was assured that right after the holidays the furniture would be picked up. Today, I called and was told that (1) the rails were on the way and (2) that I would be charged to ship the defective merchandise back to Penney.

My optical exam showed a significant change in my numbers for both reading and distance. On December 22, I ordered new glasses to J.C Penney optical shop at Fox Valley mall. I specifically told them that I needed it by next Friday which was December 30 ,because on Monday, I had to fly and will return in a month.

I ordered a locket for my wife for Christmas and put it on my JC Penney card. I had a few issues with the purchase. First, three days after I ordered it I saw the price dropped online from $65.99 to $50.10. I contacted online customer service about a price adjustment and was told because I selected store pickup for the item; they could not adjust the price and I would have to wait until I picked up the item and discuss the credit at the store. Next, I received confirmation from UPS that the item was delivered to the store on a Monday. After receiving no call to inform me the order was ready, I made call attempts Tuesday and Wednesday to confirm the order was in and was told both times that it was not received. On Thursday I went into the store and was told the item was being held in the jewelry section.

I bought a bedroom set from JCPenney .com, which was promised to be in stock (I have documentation to prove it) and it was never delivered. I checked status online and it was cancelled, and I was never contacted. I was told I could get another set at a discount, which of course was priced higher than the set I purchased (my set even had a higher retail price). This was classic bait and switch and Stephanie made no effort to deny it. I didn't get the furniture for Christmas, which ruined our holiday for our family. Corporate managers could care less. They made a huge mistake and did nothing to fix it.

I bought a ring and the tag said 2 carats t.w. They hand wrote me a letter of authenticity. For insurance reasons, I need an appraisal. Two jewelers both agreed. It was not true to its tag. They put it at 1.4 carats t.w. I was do disappointed by JC Penney's fraud. They took back the ring but argued the jewelers were lying.

I ordered a ring online by the end of November. I received a note saying it was back ordered, and will be shipped on December 19. I called to get status, and was told it shipped, and I should have it that night, December 22. Nothing was received. I called again, and was told it shipped, and they said someone would call me and let me know if it had been expedited, since it was a Christmas gift. No one called. I called again, and was told it didn't ship, but would be shipped on January 3. Where is my notification?

In August 2011, I ordered drapes from JCPenney to be delivered before Thanksgiving. They were delivered November 18, with two of the drapes facing the street instead of my living room. Mr. Vince called Mr. Johnson to let him know what went wrong. Mr. Johnson spoke with me and I was told the drapes would be back before xmas! I called Mr. Johnson on December 20 to confirm I would be getting my drapes as promised before xmas and was told they will be arriving early next year 2012! I'm not pleased with the service and how I've been treated. I would like to cancel my order!

I ordered a furniture and a bedroom set plus mattresses on Nov 25. I received a call from J.C. Penney to confirm my order and was told I should shortly receive a call to arrange the delivery date. After several days went by and the time getting close to the estimated delivery date, I checked my order online only to find out that my order had been cancelled several days before. Now, I was extremely upset at the fact that I was not called, emailed, or informed in any way that this occurred as indicated by the customer rep I was speaking to. However, they did charge me for and shipped the mattresses for which I made it clear at how *** this was, since I would have mattresses with no beds to go with them. This order was supposed to be a Christmas gift. To *** with J.C. Penney Online! They have lost a customer for life!

I have ordered the ‘Tote Find Your Key’ item that requires a one-volt button cell battery. The batteries were not included and I cannot find them anywhere. Please tell me where I can purchase these batteries. I need them for Christmas gifts this year! Thanks.

I wanted to get some of my family members college pennants. I ordered Big 10 college pennants, and it was supposed to arrive by Christmas. It did, but when I opened it I discovered it was a Big 12 pennant set, which is completely different from what I ordered. I called customer service, which took 25 minutes just to get to talk to someone. They said I had to resend it back, they have to get a new order form and they needed my credit card information again. Why can't it just be an easy exchange? I didn't ask for my item to get switched. I checked the receipt, I ordered the right thing, and now I don't get it, in time for Christmas. So just don't go shopping at Jcpenny's. I tried to order gloves from them, they didn't have any of them in stock. How pointless is that? They are just a complete waste of time. I don't get the item I requested reasonably whatsoever. I am never shopping at Jcpenny's again.

I had a terrible experience with the store manager named Mark at the Pearland, TX store. I was next in line to check out, when the store manager approached a cashier and I overheard the conversation. He was obviously upset that she had not completed an assignment and told her to do it, just as I was about to approach the register. He acted as though it was an inconvenience for me to be there and told me I would have to wait. There were no other available registers, only one other person. A woman by the name of Jocelyn, who rolled her eyes at me and waddled slowly around ignoring my presence even though she saw me. I felt very frustrated so I called to the store manager as he was walking away, however he ignored me and began talking to another associate about the fact that she was not working, only standing in one spot.

I cannot begin to explain the horrible experience. But never the less you have false advertisement. I ordered the Lego Buzz Lightyear Alarm clock and watch bundle and all I have is the Alarm clock. I was at the pickup center for over an hour and no one seems to be able to find this item on line. I see that it has expired. This is the ad that was on line and now it says it is expired. LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle $16.99 $19.99 Free Shipping at JCPenney Use JCPenney coupon code bestgift during checkout. JCPenney has this LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle for $16.99 after coupon code. It includes a digital alarm clock, analog watch with interchangeable straps, and Buzz Lightyear LEGO minifigure.

I ordered a whole bedroom set over the phone with the dot com and they said everything was in stock and placed my order. I even received the confirmation in my e-mail. I checked to see what is taking so long three weeks later and discovered my order had been cancelled and no attempt had been made to contact me. I was supposed to have this for Christmas. The only thing they were willing to do was order a different set for me for more money. That is illegal and I am looking for all the other people JC Penney claims had this problem.

The legal warning "caveat emptor" (buyer beware) is mandatory for anyone doing business with JC Penney. After an exhaustive experience with all consumer and corporate offices, I finally decided I have been totally ripped off, and I believe it is the way their personnel is trained to handle all complaints. I purchased a defective leather chair and ottoman, that is peeling in an uncontrollable manner. It was purchased in 2008, and I have also heard that other unsuspecting customers bought the same defective furniture in 2008, and was told the warranty is past eligibility.

Recently, I remarried and called JC Penny credit to have my name, address, and telephone updated. When I got my new card in the mail, I called the number to review my account, and noticed that my credit line was extremely lowered. I then compared the account number and found that they were different. I had someone else's card info, or so I thought. I called today to report it, and the girl on the other end was all but pleasant. She said that I had two accounts open. How this is possible? I don't know because I would hope that the company would not allow such a mistake. Wouldn't that have been picked up, when I called to have everything changed? This worries me, because I feel that, just as easily as I was able to obtain a card number that wasn't mine, someone else could probably obtain mine. I am very disappointed.

I ordered a pea coat on 25 Nov 2011 and I still have not received it. I am supposed to put it on today for a party. When I called the store on Friday, I was told that someone cancelled the order. Okay, I paid for the coat in cash and I did not cancel the order. Then, another employee told me that they cannot find the order. When I called the following day, the employees at the store told me that there is nothing they can do for me. But what about my money?

I ordered online for some items on 11/25/11, and they haven't been delivered yet. I called 5 days later, and they told me that they should arrive on Monday, December 5th, but they didn't. They told me they would be ready by the 8th. I called again, and they told me it was there, but that it was missing some items, and that I would have to wait for the next truck to see if it would deliver the rest of my order. I think it's ridiculous that it takes two weeks for me to receive my order. I have been waiting for a jacket, and it has been very cold for the last days. That is why I'm very upset. I don't think I'm going to order from JCP again. It is very disappointing.

I had made several purchases over the past month at both J.C. Penney's outlet and regular store for my Christmas shopping. I attempted to get a price adjustment on November 27 for items purchased on November 23 and received a warning that I could not return for 120 days. When asked what the policy was for the number of returns in a specific period, the corporate could not advise. I feel that if J. C. Penney is going to limit the number of returns, then they should refuse to charge the purchase versus refusing to take the return.

My husband and I have been married for 12.5 years. This truly has been a marriage of: I take you as my husband/wife, to have and to hold from this day forward, for better or for worse, for richer, for poorer, in sickness and in health, to love and to cherish; from this day forward until death do us part. We purchased our wedding rings in Bloomington, IN in April of 1999. They were supposed to be 14 carat gold. Not super expensive, but very attractive and they fit our budget. 12.5 years later, and many struggles financially, a cancer diagnosis (make that two a new one recently), lupus, arthritis, and fibromyalgia (all mine), and some real ups and downs, we remain married. I guess we personify the vows.

I traded up a diamond for a new ring in June 2011. 2 carat, the ring diamonds fell out in August 2011. So I took it back and they had me purchase a care plan for $179.99 because they did not want to return my money. I purchased the plan, had the ring fixed. Well, I went to Disneyland in August and the diamonds fell out again, which I took the ring back on September 2. But my anniversary was coming up so I decided to bring it back after 9-16-2011. I took the ring back twice but they needed the care plan, so I finally called and asked if I bought the ring back, would I have it back by Thanksgiving? The answer was no, because they have so many repairs before me.

Do not order from JCP. I placed a ship to store order on 11/6 and it's still not received by 11/29. I called the store twice and store says, "Don't call us, we'll call you." I called their 24/7 customer service line on 11/ 27 and I had to hang up after 30 minutes of bad Christmas music. I emailed question/s on customer service site on 11/27 and auto-response says they would contact me within 48 hours. They did not! I emailed on 11/29 and no response.

I feel like I should be able to print out a coupon with all of my receipts. You only give 7 days to redeem your coupon but can only redeem 1 month. Is that really fair to your customers? Please respond to my question. I would really like to know the answer. Thank you very much.

Store prices and online prices don't match. I looked online for an Easy Spirit shoes last week. It costs $34.99 online but it's also 'available in store". I went to the store, and the saleslady told me that I might have looked at the wrong shoes. She has it at the store for $49.99. I thought JC Penny site might have updated the price, or I might have overlooked. I bought it at the store. I came home, and I checked the site again, to see if the saleslady was right. She was absolutely wrong. The site price still $34.99. The next day, I came back to JC Penny store, and asked for the price online. The saleslady told me the site and the store price didn't match. I think I should have ordered it online, and have it shipped to the store free, so I don't have to pay a different price? It was such a bad experience, wasted my time, gas, and energy, to go back and forth, but get nothing, not even a price match between their store and the site.

J.C. Penney turned me, and my company name, in to the District Attorney of Orange County, CA, for check fraud, on an NSF Check. There was never an NSF Check. I have proven that in writing to JCPenney Certegy, TRS, and the DA. Not one of them will lift a finger to correct the mistake. A check was rejected by my bank, before it even got as far as my bank account, in error. I immediately paid TRS for the JC Penny check. I think they kept the money and information from JC Penney.

I ordered a bed frame online a month ago and had it shipped to a store. The item was listed as "in stock". I've still not received a call that it has arrived. I called to request home delivery a day after I placed the order. But I was told that the item was on its way to the store so the delivery could not be changed. I called back today and was told that items shipped to a store can't be tracked. My credit card has already been charged for this. I am in charge of purchasing where I work and I don't know what items can't be tracked anymore. Inventory controls in place should allow for tracking of all shipments.

9/14/2010, I haven't been to JC Penney's in years. My Husband and I are re-decorating out home. We entered the store and purchased about $1,500 the 1 time. One bedspread did not match. My husband accidentally picked up only 2/3 long receipts for our purchased return. When we got to the store, we were told we could do an even exchange and that I would have to sign a form to be logged in a criminal data base and has to provide my driver's license.

The ** J.C. Penney is the worst store in the world with the worst security and personnel who are not able to do anything except to arrest someone for a mistake. They are nothing except robots who exactly lack the mind and wisdom to be able to differentiate a thief from someone who no doubt, has done something because of a hurry. The worst part of that is that, they even do not listen to this person and they feel like they have hunted and are happy to send that person to jail and looks they are satisfied with this act. I wish them all to experience exactly the same situation and be arrested and jailed and humiliated, and ruin their whole family and personal life for what they did not mean to do and feel the way this person felt, and suffer in their whole life for its consequences afterwards which all happened for nothing.

2 new blankets from JC Penny have a very strong toxic odor. I refuse to have them in my home.

I hadn't use a specific email address for over six months. I placed an order for clothes on the J.C Penny website and the next day I was inundated with spam email to this email account. This was the only sent message from this email account. There is no way that J.C Penny is not responsible. They are either selling your personal info or they have a severe security leak!

Purchased Simmons Queen Bed on 2/4/2010 under a "promotional," which stated, "No interest if paid within 12 months." The promotional period expires 1/1/2012 instead of 2/3/2012. JC Penney will not adjust the date. I have cancelled my account and am withholding payment until JC Penney complies with the 12 month promotional.

I had been a customer of JCPs for 30 years. I owed $6 on my credit card. They applied my payment to my husband's card, not once, but twice and sent him a refund check! In the meantime, they dinged my credit three months in a row. This occurred while we were trying to buy a house. It lowered my credit score 100 points! They finally agreed to remove it. However, it would take 90 - 120 days.

I ordered furniture from their website. My card was charged and the order was canceled a day later without ever notifying me. I called to find out what happened only to learn that there was apparently a mistake and that there wasn't stock in those items. A couple of days later, the items were still listed on the website. So I called to find out if they were indeed available. A customer service agent confirmed they were in stock, so I ordered them again. They were again canceled a day later. My card has still not been reimbursed for the $1200.00 charges and the items are still listed on the website.

I bought a watch and was assured I was getting a great price from JCPenney's in store. After buying the watch, I found it online at JCPenney's for $115.00 dollars cheaper. I contacted JCPenney's and was basically told sorry. Well, that doesn't sit well with me. I've gone back and forth through email for weeks and was told nothing is gonna come of it .This is my last attempt of giving JCPenney's the chance to fix this issue before I spread the word about how I have been treated and how JCPenney made it obvious that its only about making money with no concern to the consumers at all!

My sister and I went to JC Penny's in the Orange Mall when they were having there Red Dot sale Sept. 19, 2011. Saturdays, I saw a sweater I liked so I kindly asked the cashier how much this would be with the discount. She looked at and said that I'm probably going to need 2. I said, "excuse me?" She said, never mind and still laughing then she said I'm probably going to need 2 sweaters. I could not believe she works there. My sister felt bad for me. Then we went to the shoe department and had the manager called and I told him exactly what she said. And he apologized.

I went to the JCPenney salon in MainPlace, Santa Ana on October 11, 2011. I have been to this salon two times before, and I was very satisfied with my cut and color. I was told that the lady who used to do my hair was no longer there, so I was assigned to another hairstylist. So, I had my hair color and cut, but the stylist messed up my hair because there was a part that did not color, so you can see streaks of black hair (my natural color). The stylist told me that I had to come back the next day so she can fix/correct it.

I went to get my hair bleached but they turned it to orange and charged me $70.00. They told me to come back in a week. I came back the next week and got them to fix it. However, they messed it up again. Now, it's orange blonde and brown and they charged me $55.00 this time. I want a refund because the service was horrible. I don't think they should've charged me double for something that they messed up. I may hire an attorney if I dont get my money back.

On Oct 21st around 2pm, I went to the JCpenneys at Stoneridge Mall Pleasanton California to return a blouse I purchased for my daughter on the 15th of October since it did not fit (too tight). The blouse with black vest and necktie was a XL (14-16) size. The cashier looked at the blouse that came out of the plastic bag and she said this looks used. I said she tried it on but it didn't fit. So she said I would have to call my MOD.

I was recently shopping in your store (J.C. Penney). When I got out of my car to come to the entrance, I noticed that there were not any handicapped accessible sidewalks or entrance doors. I had to get out of my wheelchair multiple times to either lift it or to open the door for myself. I am very upset at this because Sears right next door offers all handicap accessible entrances. I also noticed that most of the aisles were not the allotted distance wide given for handicapped wheelchairs. They were blocked by merchandise displays, making it very hard to shop. Please look into fixing these so that I may continue to shop in your store. Thank you.

In June 2011, I brought a 14k gold Greek key bracelet in for repair of its clasp. I agreed that a new clasp was necessary. The clasp was not replaced, links were soldered together, safety clasp was no longer on top of the bracelet but dog-legged from center to top. I was offered $100 in store money and no charge for the "repair" by Kelly **, Senior Customer Adviser in Plano, Texas. The bracelet is value at $1200. I’m continually blown off by Kelly ** at 972 431 3961. I have written twice, sent photos and called every day since October 1st. It is now October 17th.

I went to the J.C. Penney salon in Martinsburg, WV to get a trim and long layers, but what I got was horrible. I went there last year with my mother and said I would never return, but it was a shopping day so I went for it. What I didn't know was the same person that chopped us up last time was the same person getting ready to cut my hair. She is young and a very nice person and had already shampooed my hair I didn't have the heart to say no, so once again I came out looking err, chopped and lopsided. I called the store asking for a refund of the haircut only, they said I have to come there and let them see it -- store policy. What an inconvenience! If you go there I doubt you will get a good haircut. It cost me $29.00 and yes, I should have known better.

I purchased a pair of glasses on July 6, 2011. On October 9, 2011, one of the bows broke at the screw. Now, I'm well over twenty-one, and this pair is my office pair, so they haven't been abused. It's going to cost me $24 to get them fixed after three months. The woman on the phone wasn't too happy when I told her that this would result in this being the last pair of glasses I would ever buy from J.C. Penney. This was after their $88.99 for two pairs offer ended up costing me $298.88 because magically most things weren't included. So, my advice is beware, and buy elsewhere.

I purchased a sleeper sofa from the Pembroke Pines Store. I have it for less than a year and I am unhappy with how it is wearing. Someone finally came out to inspect it, he said someone will follow up with me from J.C. Penney. That was about 2 months ago. I have called 4 times and no one has followed up with me, no call and email from them. I think the Customer Service is horrible at J.C. Penney, and I will never purchase anything from this company again.

The people that work for you company have terrible attitudes. I was shopping and wanted to ask a question at the Eastern Hills Mall JC Penney on Transit Rd in the accessories dept. I stopped to ask the associate, which was an older woman, a question about merchandise and she very very rude. I was in the midst of asking for certain shoes and she stated "well, what are we looking for?" in a really rude tone. You need to train your employees a little better than that.

I wanted to purchase items - silverware which are everyday use, clothes for baby, towels and wash cloth, and men's T-shirts but could not find one American product in JCPenny. Shame on you.

I am disgusted by the J.C. Penney commercial featuring Phoebe Cates. What are you selling? My young daughters are confused and embarrassed by this commercial when we are watching football together with my husband, their father. The ad is lazy and degrading to girls and women.

Apparently, those of us who buy Cabin Creek pants are out of luck at stores. It would seem they are only handled by the catalog now. I have been losing weight and resent having to order a size and return it if it doesn't fit. This costs me time and money in shipping. Also, why do you only offer tops with low cut fronts? Some of us don't and have never worn such.

I was shopping last night for a dress shirt for my husband. I couldn't find the size and I asked this lady to help me. She was delightful to help me when the manager came to tell her that she couldn't help me because she had to finish her project, that it had to be finished. I thought that was rude. If she had to finish, then he should have other employees in their department. His name is Mark ** and he needs to retire, old rude **. He must not believe in customer satisfaction. I'm never shopping there. After that, I couldn't even shop comfortably.

Your collection department called me for a payment. I went to J.C. Penney's in Regency and made my payment for $20, that's what my account said online, but the woman told me it was $15 more. I did not receive an e-bill that it was changed to $35.00 and the total for the month was $55.00. I think that's not right for you all to force me to pay a month in advance when I really did not have it.

Horrible customer service!

I was visiting family and we went to a mall to return items. It was Westfield mall, I think, Meridian or Wallingford.

I purchased a Diamond Ring wedding set from JC Penney on 5/10/11 for $3,000 and provided them with my personal diamond valued at $5,250. JC Penney ruined my diamond in the process and only refunded me the cost of the setting. They refused to speak to me and said that it was their vendor's fault. Leon ** at **, who I also spoke with, and they said that they have no idea what JC Penney is talking about and JC Penney's liability company, Chartis, said that they can't help me either. Chartis claim number is 684-363-954 and adjuster's name is Patricia **.

I used JCPenney credit card for $19 and missed two payments. Then, I see a huge $57 outstanding (with late fees) which I paid off. Retrieving my credit reports, however, gave me a shock. JCPenney reported late for the very first month, too (i.e. even for the paltry $19). Since it was two months late, my scores slid 80 points! I cancelled the card and ordered my whole family to never, ever purchase or set foot in the store again.

Our couch is "flaking" leather after only 2 years. Worse yet, my grandson was caught eating the flakes. Our couch looks awful. I bought it on Sept. 2008 from JC Penney.com as wedding gift for my son and his wife who are in the military. I bought it (Cornell Reclining Sofa + Recliner set) for about $1300. I contacted JC Penney customer support.

I ordered back to school clothing for my grandchildren. I live in Florida, they live in Texas. At the time I ordered these items, it was tax-free holiday in Florida - August13th. I sent a message to the customer service as to why I was charged with tax. I was told it's because Texas was not tax-free until the following week. This purchase was executed in Florida, during tax-free weekend, which I paid for thru my credit card, obtained thru my bank in Florida. Is this just another scam?

A college student went to purchase a bedding and was told to use the $20 coupon. Because the purchase was one cent short, they made her buy an additional item to get the discount.

I was going to purchase some panels in the Home Store. The cashier was a male. First of all, the panels were on sale. He told me that if I opened an account with them, I would receive an additional 20% off by using my new JCP account. So, I applied and got the credit card. I charged my items on the card so that I could receive my additional 20% off. After I purchased the panels, I looked at my receipt and realized only 15% was taken off. I showed him the receipt and he called a manager. She told me that I could not be given the 20%. So, I asked for another manager and he did the same. I felt that they were wrong because I opened an account under false intentions. They should have made sure that their employees know what is on sale and what percentages you are entitled to when you use your JCP charge card. I feel that I was entitled to that 20% because the cashier told me that I would. That was not my fault that he was giving out the wrong information.

I purchase a full size brown leather sofa and a large chair in February 2008. My sons and I hardly use the living room furniture. I noticed in February that both items begin to flake a little. I had no idea what was occurring. Now 6 months later, the sofa and chair has huge patches where there's no leather, just cloth. I never used any harsh detergents on the furniture.

I received my order No.2011-1755-1050-1631 in Ecuador. The order was at my son's name (Juan F. Ayala). I ordered 1 pair of Reebok Walking shoes for my husband and I received 1 Fila shoes. I ordered 1 cardigan item RN831-6341 poisettia and I received one red. I live in Ecuador and my order was sent to Miami and resend to Ecuador. The order was confirmed and all the items were in stock when I made my order. I want to know what happened and I need a solution.

I shopped at JCPenney Outlet in Columbus Ohio for over 20 years. I spend between $2000 to $5000 a month at that store. During a two week time frame, I may have up to 33 receipts. The pricing of their returned goods inventory is very substandard. They have a generic price tag that they use. So a $19.99 set of drapes will have the exact same price tag as a $19.99 toy. If a person was to buy 15 pieces of $19.99 items from the returned goods section, their receipt will say $19.99 returned goods for every item. This is a problem because if you go to return one of the items, then they will just pick one of the $19.99 items on the receipt because they are unable to identify which $19.99 item on the receipt actually corresponds to which item on the receipt.

I will never step foot into a JCPenney salon again! Not only was my nail tech rude to me but she was also rude to the other nail tech. My nails looked as if a 10-year-old did them.

I never shop at JC Penny but I was looking for a good pair of hoop earrings. There was a sale and it is beautiful, but I bought them September of 2010 and today is June 28, 2011--they broke FOUR TIMES! I took it two weeks ago to get my money back as the rep who sold it to me told me if anything goes wrong, you'll get your money back.

I was publicly humiliated at the register when I was told my returns were being denied. The cashier and a supervisor said they had no idea why and had never heard of this before. The second receipt required a supervisor to override it, and she was snippy about it. I was returning shirts I bought for my kid one day after purchase (material was thin and inferior compared to past St. John's brand). I had both original receipts, used my JCP credit card (that I've had since 1975), but was treated like a criminal who returns stolen merchandise without a receipt. I have been re-decorating 6 windows in my home and most fabrics/merchandise is not in-store. I've been ordering online, and if the color is not right, I do a return. Even the sales associates have told me to do that. Now, I'm being told that I'm returning too much merchandise too often--even though I place another order after I do the return.