JCPenney Reviews

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For JC Penney to knowingly purchase such extremely defective merchandise, and then sell them to unsuspecting customers, and then use their lame excuse of "sorry out of warranty", is out and out criminal. I was even willing to purchase another chair, if JC Penney would at least give me something back on my defective purchase. JC Penney's modus operandi is to connect you to so many different people for help, and act like they cannot find evidence you actually purchased the item from them, that you finally will give up. That is what I did, as well as cancel out my account in its entirety. I cannot continue to do business with such a dishonest company. I learned my lesson, and will only purchase from companies who stand behind their products.

I called the customer service number and the first person I spoke with told me the same thing. Then, I was transferred back to the Stonecrest Mall where I ordered my item. I asked to speak to the store manager and I was told that the manager won't be in until Monday. I called the customer service back and I was told that the order was cancelled because they are out of the coat.

Their stories keep changing every time I speak to another person. I want my pea coat as I ordered it and I want to be compensated for being transferred from one department to another. So now, I cannot go to the event which I ordered the coat for. I am really disappointed with J.C. Penney and the overall service that I have received. My order and the money I paid for it is now gone and I did not get my coat. I was told that someone will call me on Wednesday. I stayed for more than 45 minutes on the phone and nothing was resolved.

Since the items were purchased on November 23, it was charged to my J. C. Penney's account that I have had for 30 years and now it cannot be returned for 120 days which is beyond the return policy. It would appear that J. C. Penney is forcing me to keep the items. Given that the company cannot advise when this warning is going to appear, I would not advise shopping at J. C. Penney since anything at any time can become a final sale. After 35 years of being a J. C. Penney's Platinum customer, I will take my business elsewhere.

Recently, due to a vet bill that caught us expectably (we had to have our little shih tzu euthanized due to cancer), we brought our rings and a tool into a pawn shop in Reno for a loan. The young man that checked out the ring (we only used my husbands, as my fingers were too swollen to get mine off) looked up at us and said: You know, the ring says 14 carat gold, but it's only 10. “We were shocked. He said we'd be surprised at how often this is the case. We both found ourselves disgusted with J.C. Penney’s. We're in our late 50's and 61 and J.C. Penney is a store we grew up with. Always their reputation seemed beyond question as an honest department store chain. Now we do not feel the same at all.

I guess I will contact the store in Bloomington (is it even still there) or write to headquarters to complain. We don't have our receipt or authentication papers anymore (unless they are in storage but I doubt it) and our love is still strong and it's not about the money as much as it is about ethics by a company that has always been aboveboard as far as we are concerned. Why, Mr. Penney would roll over in his grave if he knew that the company was dealing in dishonesty and selling jewelry that is labeled one thing and is something entirely different is unethical.

So I took the ring back tonight and Jenn, sales manager, informed me that she could not process my ring even with the care plan I had purchased. I was confused and she was very rude. She told me that she was just doing what she was told. I asked her to explain, which she could not, so I asked for a store manager. The store had no one in authority, so I then demanded my money. They are not honoring the plan, the return policy or nothing. Then, she did not know who the regional manager was. How could I contact them? She knew nothing and she did not try to help. The only person who did step in was a supervisor named Patrice who, thank God, was there.

JC Penney is a joke. They are not the same store they were back in the 90's. I have purchased so much jewelry from this store and now out here in Utah. I received the worst treatment ever at JC Penney. This one and the one on 11800 South and Bangerter Hwy.

I called 800 number (advertised as 24/7 help line) again at 11:00 pm on 11/29. They said that I should probably go to store. I requested the store to confirm order will be there since this is a 20-mile drive. Customer service agent was quite put out and determines store was closed. I had to ask for someone to call the store in morning. I requested an email address to contact customer service but she said they have no email. Sigh!

I cannot write checks at a retailer, and the list is growing daily. They claim I have a negative reporting from Certergy. I can not even pay a bill on the phone. My business has suffered, and can not get any new clients. We have been evicted from 3 residences, due to lack of funds. The name JCPenney is on the DA paperwork, but TRS actually put it there.

The rep offered to transfer me to a unit that could look into the delivery to try to determine what happened. But the wait time was over 30 minutes and there was no direct line to call that department. I was told that he would email them and they would contact me after researching. I've not been contacted. This is the worst purchasing experience of my life. I will never do business with JC Penney again. I want what I purchased or I want my shipment canceled and my money refunded.

I was told I could not return anything for 2 years. I said I would never return to this store. No smiles from the front checkers to the owner, I almost felt sorry for the checkers, both female, one black, one white. Neither smiled and both had down turned heads with no eye contact. I did exchange the bedspread for another and signed my name for security to put me in a criminal base. Major Civil Rights violation! Either return the merchandise or just tell the customer to throw it away. It would be much better for all!

They finally sent a letter to me stating they would remove all derogatory remarks. However, they refused to make a note in my file to allow them to speak to the credit bureaus to confirm! They said it had to be a three-way conference call. The credit bureaus won't do conference calls. Apparently, Penney's is one of the only companies that won't accept verbal permission. In the meantime, it is holding up the closing on our house—all over a $6 mistake by them!

Only one rep helped me. When I asked to speak to her tonight , they asked me to hold, came back and told me she was not available and I could not leave a voicemail because they did not know her extension. Very rude people!

I will never shop at this store again and highly advise everyone else to stay away as well. When I called to discuss the situation, the agents were completely rude and unapologetic for the situation.

One week later I went back with my husband ,and came across with him in the men's dept. He proceeded to tell me his boss didn't believe him and asked me for my phone number and also told me it was not the first time people have made complaints about that cashier. I just cant believe her manners. Worst of all, the company has such rude people like her working there. I know in short she was saying I'm fat. I'm thankful my mom taught me to have manners and never be rude to people especially in a work surrounding places or public places or to anyone specially the embarrassment she caused me.

Then I spoke with the manager and told her what happened, and the manager said that she would give me another hairstylist. I went back to that new stylist and got treated rudely. She said there was nothing wrong with my hair, and why would I go back just because I was asked to go back? To make a long story short, she did not correct my hair because she said that there was nothing wrong with my hair, and she kept on rolling her eyes while she was talking to me. Very rude and unprofessional! And the worst part of it all, I lingered at the salon, and heard her talking about me to the other hairstylists! They just proved that hairstylists are gossipers! I will never go back to that place again! I miss my old hairstylist, Missy! Please do not go to the JCPenney salon in Main Place Mall, Santa Ana, CA! No wonder that place is always empty!

Devra, the manager arrived and looked at the blouse and said this was clearly used. I said no. She tried it on but it was too small she couldn't even button the blouse. She said well it's clearly used but I'll go ahead and take it back. The way she spoke to me was very unprofessional and humiliating. If she thought it was used so why take it back? After giving me a refund I went back downstairs to the girls section to look at their rest of the blouses and sure enough the material of all the blouses of the same style and color clearly had a wrinkled look. I took a picture of the rack just to show people it was the material that made it look wrinkly ..

You have lost a 40 year customer and think of the money you lost in sales. I will let all my friends know that JCPenny does not care about the United States or people who live and work here! You want us back? Try American made products too. Give us a choice. Thank you for listening

The right thing was to drop the $35.00 late fee and let me pay the extra $15.00 because it was not my error. I spoke to the supervisor, Nancy, and she was no help at all. It's the principle of this that if you look back I always pay on time, may not be over but I pay. I am going to pay off my card and that will be the end. And put someone on the line who understands English.

I apparently made a purchase in December 2010 of $21.84 and never received a statement for this. In July of 2011, I received a letter from a collection agency that my Penneys account had been closed and I owe the agency $154.07 for past due charges. My husband and I have excellent credit and always have. We have been a credit card customer of Penneys since 1994 and have always paid our bills to them. Everyone I have spoken to has been nothing but rude to me and acts like I'm trash because of the little $21.84 charge.

I will not pay the amount for the past due charges as I think that if they can mail me a nasty letter from the collection agency, they could've sent me a bill and I would've been prompt to pay that bill. I will never set foot in Penneys again and will be happy to tell everyone how rude and pathetic their company is!

I went directly to the customer service desk which was right there upon entering the store. I was approached by a sales/cashier woman who was about 53-60 years old, long hair bleached blond, wears glasses and thin. I informed her that I’m returning items. she asked if I had a receipt and I said no. They were gift items from mother and I must have lost the receipt so after I said no she immediately said "well you know, if you return items a lot the system will red flag you and you will no longer be able to return items".

I was immediately taken back by her accusation of me and felt very uncomfortable as she proceeded to continue singling me out. Meanwhile, another lady approached the line behind me with items she was retuning and she was helped by another sales lady so while she was returning items and quietly so, I was standing there and my sales lady continued to talk like an **. When I told her I don’t return things often, she continued to tell me a story of a man that came in the other day returning items from his mothers, I say mothers cause then she said "I didn’t believe he could have 3 mothers and here I am not responding and hoping she would just shut up and give my gift card with the value of my returned items but she takes her time and says, "well. when I asked him for his license he showed me his passport" and then she said you know he was a "foreigner". At this point, I’m so appalled at her blatant bias, cause you see I am a mixed race woman, of color, and I felt completely offended from the moment I stood there, ever so politely to just return my 2 items.

Then when I asked her if she was done, she took her sweet time still babbling and being biased towards me. I’m just pissed off, I shop at JC Penny in every state I visit. I never had this happen before and I feel I should be compensated. No one should be treated like this. I’m a customer, I have a JC Penny card with them. I shop there all the time and this ** should know better but should not get away with this behavior. Hopefully, someone reading this understands and gets it!

There is one more thing, she was rude and offensive when she gave me my gift card. Oh, did I mention the white lady next to me with the returned items was gone within 2 minutes of returning her items with no questions asked or hostility?

Chartis said that they just spoke to Chuck ** at JC Penney at Park meadows mall who said he will give me back what's remaining of my diamond and $600 which is obviously not okay. Nobody will speak to me and now I'm out of my diamond and they refuse to pay the cost to buy another diamond to replace the one they ruined. So basically, they have ruined my diamond and nobody will speak to me and this has gone on since 5/10/11. JC Penney keeps saying it's their vendor's fault, but I didn't purchase a service/product from their vendor. I purchased it through them.

Here are the details of what occurred: On 5/27/10, I purchased a wedding band and one of the small diamonds fell out and had to bring back in for repair. On 5/10/11, I attended JC Penney Trunk Show and purchased a wedding ring set from your Open Safe jewelry show. I gave my diamond ring to JC Penney to put my main .83 carat diamond into the set. I picked up my ring the following week and one of the side diamonds fell out the same night. I returned the ring the next day.

On 6/4, I received a ring back, and while still there, I noticed my main diamond was now cracked. I showed it to Brandy ** who assessed it and was very upset that that had occurred, and they said that they will absolutely take care of it and would research what happened on their end. On 6/15, I was notified by phone that my original diamond would have to be polished down and I would lose a .03 of the carat size which they said they would reimburse me for. On 7/14, I was notified by phone that the diamond was actually cracked worse than anticipated and was now .06 smaller than when I gave the diamond to JC Penney.

I spoke with Brandy and asked her what I should do at this point since I have absolutely no idea how this could have happened. I asked her if I should seek some legal help or what I should do now. She let me know that she and Chuck, her manager, were discussing some options and one of the ideas was to replace the diamond and give me what was left of mine back. I told her I didn't think that that was acceptable and asked if she had any other ideas. She said she's worked there 12.5 years and has never seen anything like this happen before, so she wasn't sure how to handle it either.

I called her again and she put me on speaker with her and Chuck. Chuck was angry and told me his District Manager was sitting there too and this was out of their hands now since I refused their offer. I asked him to clarify what offer and then he told me he would reimburse me for the ring, replace diamond, and give me what was left of my diamond. I said that that would have been acceptable, but reimbursing me was not offered to me earlier and that would have been agreed to had it been offered, and he said that it's too late now. He told me he's sent this to his liability division to handle.

I asked to speak to the District Manager, and he said that that was sitting there and that he just left. He was yelling at me, saying that this was a great offer and he would have been out $5,000 for this mess. I told him to stop yelling at me. He said he would be in touch tomorrow. After being spoken to that way, I sent an email to Brandy and asked her to work through my husband since I don't want to be spoken to in such an aggressive manner. On 7/15, Chuck emailed that this has been escalated and when I asked for his supervisor's name. He kept responding, saying it's out of his hands (I have this correspondence in writing).

I spoke with Patricia ** from Chartis today and she said that at this point, there is nothing else that she can do to help me and nobody from JC Penney will speak to me and their vendor said it's not their issue. Please help! This has been going on since May 10th.

They basically said, "Well, it's been over a year. There's nothing we can do." Any quality leather couch should certainly keep its quality a little over 2 years later. Obviously, this is not a quality product. And strangely enough, the recliner isn't having this problem. I did find out that Synergy Home Furnishings was the distributor, and the couch originated at Haining Homepoint Furniture Co., Ltd., Jiaxing, Zhejiang, China (Mainland).

The assistant manager was arrogant and said it would be stealing. And I hardly believe that. Exceptions can be made and being in a very high position myself, he handled this situation badly.

Now as a long standing customer, my principles tell me to close our accounts and shop elsewhere over being treated badly and over just one penny. I thought this company was better than that.

A friend of mine who had helped move the furniture in February '08 was shocked at the condition of the furniture. There's no way I can refer anyone to JC Penny's for furniture. As proof, I have the tag on the furniture with the delivery date. Since, it has been so long, I don't have the receipt.

I feel that JC Penny's should replace this sofa and chair. I've only had this furniture 3 years and it's flaking , you can't sit on it or it's all over your clothes or the floor. I also have pictures I can send of the destruction of this furniture.

I don't like the FILA shoes nor the red cardigan. If I order something is because I want that product not the others. The shoes for my husband were a birthday present and I had to buy another shoes and I have another red cardigan. I am really disappointed with your service. I made a second order before I received my first order. I hope to receive my second order in perfect conditions. It's the last time I buy in JCpenney. The adrress in Miami is the address of the international box.

About two months ago, I felt I was being harassed by Andy in security due to the fact that I purchased items and had them send to the dock. Their policy is that items are to be picked up within 24 hours. They have never enforced this before. The manager, Chris, called me to state that Andy wanted me to pick my items up within 24 hours or they would be put back out for sale. During this conversation, I asked her why there was a baby crib at the dock that has been there for the last 3 weeks. She stated that was a special circumstance but that same courtesy does not apply to me and that I take advantage of the store by not picking my items up within 24 hours. The next day I filed an online complaint with JCPenney about Andy and Chris.

About a month after this, I went to return a $34.99 picture, a $6.99 pillow and other items. JCPenney returned the two items but would not return the picture, even though I had the price tag on the picture and my receipt. The lady said they could not find the picture of the item in their catalog but this is an outlet store and a lot of their items are discontinued and no longer available online. They state they would not allow me to return the item. Then she asked if I wanted to speak to a manager and I said yes. Instead of getting a manager, she got Rashawn in LP who was very rude to me and kept telling me that all the managers were busy and I had to deal with him. He stated that he looked at the security tape and the picture I bought for the $34.99 looked much larger on the security tape. I told him that I am sure that I gave them the right receipt but it could be on a different one. Since they have the generic price tags and a $34.99 item could be on one of many receipts due to their inability to price their items that would make them identifiable on a receipt. Rashawn stated that he did not have time to waste while I search my receipts looking for the right one. He also told me that I should keep better track of my receipts.

I left the store very upset and the next day I called the corporate office and the lady stated that she would have the store manager call me within 3 days. The store manager never called me but on July 9, 2011, I received a letter from him stating that I was not allowed back in that store or any other JCPenney store in the world or the police would be called and I would be arrested for criminal trespass.

I usually don't complain but I was getting my nails done for my wedding. I did not have time to get them fixed so I had to hide my hands at my wedding and reception. Very sad I had such a terrible experience.

When I went to get my money back they told me to wait for two weeks. Two weeks were up. They said we can give you the money back in JC Penny credit. I’m like what? Why was I never told this before? There were two women who were very rude to me. Umm, hello? It’s the fourth time it broke and you’re getting at me? Umm, no thank you! I will never ever buy anything from JC Penny ever again. Never. Now, how do I go about getting my money back from them in cash as I paid?

I will be left with thousands of dollars in draperies that they can deny the return or give a gift card--even though I have used their JCP credit card and have valid receipts and unopened packages! I did research online and find out they are using a company called The Retail Equation who is responsible for this denial. Apparently, they are in the data mining business and using practices that have been outlawed in other countries. This company uses your photo ID to track your returns and purchases at several stores. But this process is punishing customers with legitimate returns instead of going after people with stolen merchandise and no valid receipts!

However, JCP refused to honor the recall because we were not the "original purchasers" of this crib/combo set, therefore we lacked an invoice or receipt. It was actually a baby shower gift from former co-workers. Emphasis on "former" as I no longer work there and neither do the people who likely purchased the crib for my baby shower gift. After hours trying to get JCP to read their own press release, they actually had the nerve to tell us they would refund $5.97. Hello! We paid $450.

After filing a claim, it was denied on the grounds that it only had 1/4" to 1/2" impression. Impressions must be 1 1/2" to 2" before it's considered a defect. The representative also stated that staining of any kind automatically voids the warranty. Our position is that, in less than 6 months when lying on the mattress, it sinks well beyond the normal dept of a new mattress that costs $1,100.43. When do you consider that none of our use to this mattress is beyond normal wear and tear? Meaning the stains are not caused by food, drink or anything you would not have in bed. We submit that this mattress sleeps worse than the one we trashed after purchasing this supposedly new set.

We own several homes with different addresses and I sent the other through my husband's name and a different address. On both products they said no the date was wrong. On the third product, I sent it in under my daughters name and her address and the same thing. I contacted JCPenney, and they said they would send out a gift card or something and they never followed through either.

Some of my friends purchased the Cooks brand products and did the rebate and they never received their rebate checks either. I feel this is a scam and JCPenney should drop their product from their stores.

The supervisor came over and said for me to call the number on the slip, that I couldn't complete my exchange. I promptly called the number on the screen for a company called Retail Equation. The lady on the other end of the line was completely rude to me, said that this was a new policy for JCP and that I had to wait 90 days to exchange the pants. If I wait the 90 days, I will be past their return policy. This Retail Equation person gave me no reason why. The employees at JCP gave me no reason why I wasn't allowed to exchange a pair of pants. Needless to say, I was livid! I left the store vowing to never return to JCP.

When I went home, I researched this Retail Equation company. Apparently, this company is designed to identify the one percent of consumers who have fraudulent return behavior or behavior that mimics fraud or exhibit habits that are inconsistent with JCP's return policy. These behaviors include: Renting or wardrobing clothing (wearing clothing then returning it at a later date), employee fraud, receipt fraud, returning stolen merchandise, price switching and price arbitrage. Apparently, JCP said that I am fraudulent. I was insulted!

I spent thousands of dollars at JCP. I have never done any of those things that are listed above. I always have a receipt! Most of my returns were from the catalog department. When you order online, you don't know if what you bought will fit. When I return, I always buy more stuff. This new policy is not posted anywhere and I was never notified that I was close to my "return limit". If this is the way JCP wants to treat their honest, law abiding citizens, then I will take my thousands of dollars and shop somewhere else!

They in fact have a return policy which prints on every receipt. This policy states that you can make a return as long as you have a receipt and it is within three months of purchase. Nowhere is it posted that the number of returns are limited. If I had known this, I would not have purchased the many pieces of curtains a few months back that I had to return since they did not match my room as I had wished. This denial caused me extreme anger and anxiety that a business be allowed to refuse my valid return with a receipt to my charge account without posting their return policy regarding the amount of returns.

I will never shop at J.C. Penney comfortably again and I will probably shop elsewhere. I did call Corporate and after complaining and threatening action, I was called back and told that my return privileges were reinstated. I haven't returned to the store since.

They closed the section immediately. I left and strip my daughter in the car and dump her clothes in the garbage in front of the store. Her face had a bug bite and itchy until the next day. The manager told me someone will contact me and force me to write an incident report and today is Dec. 28, 2010; six days later and no phone call. I just want to know if in fact the store had bed bug and if it's safe to visit East Brunswick Mall, in East Brunswick, NJ. My daughter had an itchy bump in her face for two days and feel things walking in her body. She refuse to go to the mall because she doesn't want to get bit like that again.

She also said she was unable to cancel my order. To be refunded for these late items, it was my responsibility to return them to a J.C. Penny department store. So not only do I not have the gifts, I am also out the money! I told the rep that I should have been contacted as soon as they realized that they could not supply all purchased items at the estimated time delivery date. Turns out, it is not their policy and they are not required to. Asking for all of my personal information at the time of ordering is for advertising promotions and payment assurance, not to inform customers when the company cannot provide advertised services. Now, I have to purchase other gifts at last minute and later, drive this futile order to another town to recover the $270 J.C. Penny has already charged me. I will never buy from this company again and I will speak against J.C. Penny at every opportunity.

When I attempted to place an order on Tuesday for a $1500 order, the Customer Service clerk was at a disadvantage as she said her computer was not working well and my husband assisted me with giving her the correct item numbers as she could not view what we were talking about. We were very patient throughout what became a lengthy process. We were told that the shipment might take up to fourteen days to receive. When I did not receive the items, I called them this past Friday, and have spent at least six hours trying to find out what happened to my order.

What I found out was that it was never placed. They tried to tell me that they had attempted to put it through Visa but when I called Visa, they have no record of them having done that. They did not leave me a message, send an email or snail mail to alert me to any problem. Since this past weekend, I have been told many things about my order and that they would expedite it and that I would have the merchandise I ordered. The shipment consists of drapery treatments and bed sets for the front rooms of our new home. This will be our first Christmas here and JC Penney appears set to destroy our holidays.

I am looking at our 10" Christmas tree standing in front of bare windows. I had ordered Energy saving Drapery for our windows as we now live in the "snowbelt" of upstate New York in a beautiful, 170-year-old home. It is much colder than we'd hoped, without the drapery treatment and bedding sets. JC Penney advertised items which were not available when I attempted to order them. I was told to make a choice of another color while I was on the phone, which I reluctantly agreed to do as the sale weekend was then over. However, during this week, I have spoken to their Customer Service Associates who have advised me that these items are not only available in the store, they are not "discontinued/closed out as I had initially been advised when placing my order, but new shipments of these standard drapes and bedding are expected to be in stock in the near future.

This information has since been discounted by a "supervisor" out of Grand Rapids who disputed what I was told by "Dorsal". I had initially wanted to order the Valencia bedding set with matching window treatments for three windows, the Berkshire bedding set with two matching window treatments Supreme Antique Satin drapery panels for three windows in Cranberry with Imperial Valences in same color and brand along with matching tiebacks for each in same. I also wanted the Antique Satin drapery panels in Warm Copper with Imperial Valences and tiebacks to match for each, all of the above five windows in the 95" length drapery panels.

I was told that the Valencia and Warm Copper were not available and so I made second best choices for Adrienne and Soft Gold. Instead, the order appears to reflect a "Midnight Purple" color drapery as well as a "Gwen" window treatment for one window, I'm told. I do not want these items. I would have had to return them if they had been shipped. It is my feeling since JC Penney has inconvenienced me and cost me a good deal of money in having used at least six hours of minutes trying to resolve this issue, the least they could do would be to locate the times which they advertised as being on sale and which I had called to order and have those items shipped to me.

This matter has gone beyond ridiculous. There are so many layers of clerks between "corporate" and the consumer, no one cares about resolving this matter or helping a customer spend $1500 in an American store. Is it any wonder why so many American institutions have gone under and why the American economy has gone down the drain, when an American who has the money, cannot even spend the money on merchandise, but instead is ripped off and abused as a customer who has conducted good business, patiently, in good faith? I see false advertising on the Internet as a red flag in this whole matter. I see a corporation who could care less about the American Consumer, holidays or not.

I'd like to know how this manner of conducting business and ripping people off along with ruining the holidays for decent people is acceptable. I want the items which were advertised on the Internet. If and when those items sold out, they should have been marked so, on the corporate website. They were not. They hold a carrot out to the consumer, then have them choose second best, as they move the nicer items through the store, while telling the Internet shopper that those items are "discontinued and closed out”. I have been lied to and I have been swindled. I do not want our first Christmas in our new home to be ruined because of Corporate Greed.

My heating expense will be 30% higher than it might have been. I have used six hours of phone minutes trying to straighten out this matter. I sit here having exhausted the protocol as given by JC Penney. I was promised three business days ago, that this issue would be straightened out by corporate offices within 48 hours. I did not even get a phone call and when I did reach someone, I spoke to three people, all of whom were rude and unhelpful. I only succeeded in using up another hour of my minutes while they gave me no advice other than ask me if I wanted them to ship me merchandise which I never ordered and do not want! This shouldn't happen to people.

Please let me know if you can help me. JC Penney should not be allowed to conduct business this way and rip people off. Bah Humbug to them! This was not a store issue but it was not a catalog issue either. This was merchandise that was falsely advertised on the Internet and there should be some consumer protection for those of us who shop online and expect not to be ripped off.

I told the girl it was ridiculous to ask me to come back a 3rd time and I wanted them sent via FedEx to my home Thursday, 12/9, and I expected to get them on Friday 12/10. She told me no problem. It is Saturday 12/11. Still there are no pictures. I was also told it was not their fault; it was the place that processed the pictures. Yes, it is their fault since I paid them. Why if my pictures weren't there the 1st time was someone not proactive enough to bother to check Wed to see they were not there again and call me before I inconvinienced myself and came back a 2nd time? Why on the 1st visit, let alone the 2nd visit is it acceptable to tell a customer to come back again when they are at fault? No one is answering the phone at the studio.

1. It showed I called twice to cancel (not true I called only once) and today was told it was to be understood that I was only giving them the go ahead to "request a cancellation. " I cannot cancel an order? Something wrong with that.

They are so disorganized in their online shopping offerings that they should not be allowed to sell on line. Now I have to schlep to Penny's to return it and deep down I have a feeling somehow it's going to cost me something. I am not a well person and this is making me feel worse because my illnesses are stress related.

The seam allowances apparently were not correct. I only washed the quilt one time and on a gentle cycle. I even laid it out over chairs to dry. According to the label, it is machine wash and dry. Now at the 6-year mark, it is completely shredding. No hope of mending here! Why did my parent's quilt lasted over 30 years and ours started falling apart at less than 3? Very frustrating to have to buy all new again.

The pajamas I ordered have been washed three times, and I noticed a 2-3 inch tear at the seam after the third washing and drying. I have noticed that Penney's quality has been declining every year. The corduroy slacks I ordered on another order are very thin. The Cabin Creek shirts that I purchased 4-5 years ago are wonderful, but the two I recently purchased are slightly less generous in size. It looks like Penney's is trying to cut corners and reduce quality in the process.

I won't be purchasing any more product from Penney's. Please do not send me any more catalogs; I am inundated with them now. I grew up with JC Penney when your quality was excellent. It is disappointing to me that this is no longer the case.

Linda **

Several of my items were by then out of stock. I had all of my daughter's Christmas gifts ready to purchase, over $100 worth. Wasted much time, for nothing. The customer service manager of course said nothing but "I'm sorry". Well I'm sorry too. I don't believe I will ever be a Penney's customer again. Surprising that they feel they can treat customers this way in the current economy.

I called customer service at 12:50, and asked them to come back, customer service said they would have to come, because they did not give us advanced notice of early delivery. She said they would be back around 1:30 PM, but still there was no delivery. I called back at 4PM, and customer service said the drivers said they came back, and no one was home. No one ever came back. Either they went to the wrong house, or they were lying. Either way that is unacceptable and incompetent. I cancelled the order for a full refund. I will never order anything from JC Penny again that needs delivery. I called the Corporate office and complained. Corporate office number is **. Half a day of work was lost and I was aggravated. There is no excuse for this stuff at all.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders nor did they show any orders coming. I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling me to inform me of what's going on with my order.

Three days later, I called the catalog number. They again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there but she didn't know when. I called Sunrise Mall location again a few days after that, same information. I called the catalog number (I don't know when or even how many times anymore! ) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am still receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location! I called the Sunrise location one last time (Jasmine) and she informed me that one of my orders had come in but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor ever gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all! ).

The email stated, "Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time, we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time, the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder, please contact our Customer Relations Department at * *** *** ****. Thank you."

This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks. I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found another email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing) that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (again to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before, you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case ****" I am at my wits end! I just want my money refunded and I will never utilize JC Penney for anything again, online or in-store!

When we all got to the register, one of the sales ladies immediately said that the sticker price was a mistake and that we could not have the sets at the $35.99 price. She took one of the boxes to the manager, and returned with the box, now without the clearance ticket price on it. My husband immediately asked to speak with the manager. A lady named Sharika came over, stating that she was the manager, and stated that even though it was their error in placing those price stickers, she could not give us the cooking sets at the $35.99 price. She said that she could give us a 20% discount off the $119.99 price for the inconvenience, but that was it.

The store was already giving a 20% discount on sale items - she wasn't doing anything extra for anyone's inconvenience! She admitted that she took off the clearance sticker from the box. She also immediately asked personnel to check the other boxes on display to make sure none others had a clearance sticker. All the women at the register - about 5 - had hidden their name tags by either turning them or placing papers in front of the names. As a manager, her job is to assume the responsibility of errors made by her staff, and satisfy customers. It was very wrong of her to remove the clearance sticker prices from the boxes, and not assume the responsibility by honoring this JCPenney clearance sticker price. It was not one, but two separate boxes that were found with the clearance price tags, and who knows it any more boxes were found by staff to have the same clearance sticker.

The other customer, who was also denied the clearance price, stated that she was also going to file a complaint being that this was not the first time that she had the same experience at this specific store with mis-marked items. Due to the aggravating experience, we left the store along with all the other items that we had intended to purchase. It was a disturbing experience for us to deal with staff that is clearly untrained to deal with the public and who have no knowledge of the legalities of consumer pricing. We are filing a complaint with the JCPenney Corporate Office as well as with the Attorney General's office.

When I got home, I noticed that she also charged me for one of the pair of pants and it was not scanned back into the system. So that's why I had to pay. I went back to the store a couple of hours later. I told the clerk that she charged me for one of the pants and she said that I only had one pair of pants. I said I had two pairs and she insisted that I only had one. So eventually, I called a security person to the register and they told me they would review the tape and give me a call. So they called me in, two days later, and said that I only had three items. I asked them if I could see the tape. I was told that I could not review the tape. So I just had to take the word of someone else, with no proof, just a word.

I just want to know what I can do to get some satisfaction because an item was paid for twice. I know I gave them four items back and I just feel like they are trying to cover up a mistake a clerk made and they just don't care about trying to help me resolve this. Any assistance, recommendations or help would be appreciated. Thank you.

I called the company back and they said if can't a neighbor come over to wait for the dining set to be delivered and I said no. The company should have given me more notice and coordinated it with me. I told them to send it back to the JC Penney store. I ordered a desk from JC Penney. When the box came, it was falling apart. The desk had scrapes and the finish was peeling off. I had to get it in the trunk of the car and take it back myself. I will never never get furniture from JC Penney.

Finally, I relented and got a credit card. They gave me $1000.00 credit and I called immediately and lowered it to $300.00. I called last Friday to increase it to $400.00 and was denied. I came unglued! I called and immediately canceled the credit card. Again, I own my home and have no credit problems. The second time I was denied credit with JC Penny’s and the only time I was denied credit was with Penny’s. I believe Penny’s. I know that Penny’s does not deny credit but they hire the people who do have something about women. I am looking into it.

I called their customer service and they said they don't accept returns or exchanges on mattresses. So they left me no choice except to make this complaint and I hope your company will please look into this. If you can't help me, at least warn the next consumer who spends a lot of their hard earned money to get a comfortable night’s sleep and end up with a lousy mattress instead. $1677.41 is the consequence.

JoAnn

I asked if there was anyone who could just cut the back neck line (no haircut, just neck line). So she asked Chastity ** if she could and she agreed. Chastity cut only the neck line (a matter of 5 minutes at the most) and when I went to check out, the receptionist said there was a charge of $22! I explained that all Chastity did was cut the neckline, not a complete hair cut. I had waited for almost 30 minutes for Heather and then a charge of $22 for a neckline cut? She finally agreed to call it "maintenance" and charged $10.

Needless to say, I was disappointed in JC Penny Styling Salon. I have used Heather several times for haircuts and was satisfied. I have shopped at JC Penny Store for years. I know JC Penny has customer satisfaction as a top priority. I felt this incident needed to be called to your attention. Most businesses train employees that the customer comes first. I hope JC Penny will keep the high standards that has always been enforced and incidents such as mine will not become standard.

So the lady had to call an manager to get an approval. But the manager said that I needed to find the receipts or the tell him what day the items where purchase so I said fine, so that's what I did. I called some of my family members that I received the gifts from and asked them what day they purchase the items for the manager would be able to pull up the purchase from the register the items was purchased. The next day, I found the gift receipt for three of the item, so I took those items back so I was able to get an gift card back for those items but I couldn't find the receipts for the other two items. I had but my mom told me that she had purchase those items on 8/7/10, so I called back to JCpenny and talk to the same manager and

he told me just come to and return the items and I said, okay. So when I get there, I told the lady at the register that I just talked to the manager over the telephone and I was told I would be able to return my items. So for these two items it rang out to be $162, so she called a supervisor to come to the register and the supervisor told me that I would need a receipt. So I got mad I told her that I just got off the telephone with the manager and he told me it was okay to bring the items without an receipt and she just told there was nothing she could, so I told her what should I do with these item that don't fit me and she told me give it to the goodwill because she couldn't help me. I was so upset. I just started to cry because she was so rude, how can I just give these items away to the goodwill.

All I wanted was the same item back in my size or if I coundn't find the same items get something that did fit. This experience really hurt because I love shopping at JCPenny Store. I always shop online. Half my furniture was purchased at an JCPenny Store, maybe it was my fault because I lost the gift receipt but I shouldn't have been treated that way.

So I called another store who said the tables were discontinued (Ken said they were not discontinued). So I called yet another store, Ross Park Mall in the North Hills. I spoke to a gentleman named A.J. He checked to see if they had the same end table and they did! His clearance price was $239.00. So I told him all I went through and why is everyone's price so different. All I want is another end table for the same price minus the 25%. Immediately he said, "You can have it for that price." That's all I wanted! So I wasted all that time going to Century 111 mall two times. Ken said that it was not a discontinued item. The other three stores said it was.

I am now satisfied with the swift customer service I received at Monroeville, Robinson twp. and Ross Park Mall. Century 111 didn't get the memo on customer service!

August 2010, the same recliner and the same problem. But this time JC Penney refuses any repairs or replacement. Even though the original problem occurred during the warranty period. I have talked to the Atlanta warehouse, our saleswoman in Indiana and to no avail. Our saleswoman told me they no longer carry these items.

I have been a JC Penney customer for 40 years and am furious at the lack of customer service. Since we moved to our home in Florida we have spent +$7000.00 at JC penney with drapes, lamps, etc. That will never happen again. I will never spend another dime at JC Penney.

Then another woman came out from behind another cupboard, she said I'll be with you in a moment, she went behind some door behind the j department and didn't return. I finally left. I had to make a purchase and I had money to spend! I went to Kay Jewelers instead. I was waited on right away, made my purchase and was out of there in 10 minutes. I made sure to go back by the jewelry counter at Penney's and I held up my bag and made the comment, "Kay's wanted to make money today! I" will never return to Penney's for anything again. The jewelry department **! I'm glad the economy is so great for Penney's, obviously they don't need to make money. And I will be sure to tell everyone my experience there! I hope they go belly-up! They deserve it. I will be contacting the local store as well.

There was no physical damage that resulted but I'm not a white person. It doesn't matter what my nationality is, but I did purchase 2 pairs of shoes.

After calling the store upon arriving back home, I was told that I could get a computer printout showing all the charges to my card, and was told to try to get it soon as it would be easier to find my particular card/charges. When I tried to speak to the "assistant manager," he not only belittled me and my request--but he had me on a "party line" where he had untold numbers of people listening in to our conversation without my knowledge. I said nothing I regret; however, this show of lack of respect and unprofessionalism led me to write the company and ask for the printout to be mailed to my home. This request was ignored until I called to check on whether or not it was received, after a couple of weeks. I was then put off by emails from the same office who had put me on the party line without my knowledge, and I attempted to bypass this "local" response due to this by writing to corporate offices.

After many attempts to speak with someone in charge at the corporate office, I felt that I had no choice but to complain to the Better Business Bureau. They contacted J.C. Penney, and got a response saying that my card was only charged one time. But when I asked for the printout that showed this, I was ignored. I have since sent follow-up emails and phone calls to the BBB office and have not seen any evidence that anything is being done on my complaint.

I am 40 years old. I have experience with companies that have charged us after the fact, twice, etc. and have had to work to clear up the problem after the mistake was made. This time, unsure a mistake was made, I attempted to gather the proof I would need in case my account was/is/will be charged more than one time for the same item. J.C. Penney has not only blocked me from what I was initially told to be a simple request--but they insist on not treating me with any respect or courtesy. And now, with the BBB not responding, I am searching out for different arenas to be heard and hopefully get someone's attention at J.C. Penney's who will do the right thing and send me the proof in writing I've been requesting since April 2010.

On October 22, 2009, I received an optical exam from Dr. Marshall R. ** (O.D. APC, **), which I paid with my Chase Visa card that was charged to J.C. Penny. I was not able to use the prescription because it had me seeing double and the contact type prescribed, which was not the type I requested, was too large for my eyes.

I repeatedly called the optical department about this and was finally told that a new prescription was waiting for me. I picked up the new prescription and went to Costco to get it filled. It was still a higher prescription than I ended up getting elsewhere, but I was going to have it filled because I needed new contacts. It was there at Costco that I realized that it was not for the type of contact lenses that I had specifically requested (Focus Dailies) because the other type (Accuve One Day Moist lenses) that were prescribed were too big for my eyes. It seems as though there is a reason that the doctor only wants to prescribe Accuve.

I had no option but to go to a different optical office, and certainly not one through J.C. Penny, to get a prescription that I could actually use so that I could see.

I cannot believe that J.C. Penney lets him get away with this type of conduct. I disputed the credit card charge, which states on the credit card receipt very clearly "J.C. Penney," yet initially someone at J.C. Penney tried to say that it was not charged to J.C. Penny. Really? Wow. But then someone wised up and realized that, yes, indeed, it was charged to J.C. Penny and they continued to dispute it, stating that I received the exam because they had a copy of the prescription.

I never once denied that I had an exam—of course I had an exam! This is the whole problem to begin with. If I hadn't had the exam, I wouldn't be writing about it now. The problem was that it was a prescription that I cannot use and I was never able to get one that I could because the doctor never called me back.

I continued to fight with my credit card company, Chase, and they eventually reversed the charge, but shame on J.C. Penney for making the credit card company pay for their optical department's mistake. J.C. Penny owes Chase Manhattan $94.00, which was the cost of the exam for which I did not receive a useable prescription.

After we returned, I took the ring back to JC Penney and the clerk did the paper work to replace the diamond. I left the store feeling that it would be fixed. Approximately, three weeks or longer, I went by to pick up the ring. I realized at the counter that the same crack is in the diamond in which they are telling me that this is carbon inside the diamond, and also it now has a dent in the gold on the side that he is supposed to fix. So now the manager Patricia ** and another manager stated to me that they will do a buy-out and that it would take two weeks.

I waited after two weeks no one called so I called and talked with Patricia and she told me to pick up the ring (bad customer service). I told her that I want all the monies that my spouse invested back on the credit card. That he should not be worried while he is over in Afghanistan. Today, I went to talk to Patricia and she stated that the ring was looking great. I look at the ring and the crack is still there and where the jeweler bend the gold is still visible. My spouse is paying monthly payment going on 5 months on a ring I do not have. Mentally, this is draining me, because I really do not want to tell him what’s really going on. Every time he asks me if I really like the ring, I lie to him not wanting to tell him the truth because he do not need any other added on worries.

This is not good enough, you sent something to an address I lived at over 2 years ago. This is not right, if nothing is done we must start a class action suit. They have added these fees to 5 other of my co-workers.

What I didn't plan on was finding that the vacuum has been used. The filter is dirty and there's approximately 1/2 cup of vacuum dirt in the dust bin! In this day and age of bed bugs and fleas, I can't believe that either the store would use it and rebox it, or accept a return without seeing if the item has been used. This is disgusting, unsanitary, and lazy!

The manager argued with me and I finally said I am not leaving until I receive a refund of the money. She finally gave in and did so. In today's economy, I find it very unprofessional to first of all argue with the customer and second of all treat a valuable customer like I was treated. I have shopped at your other stores and catalog with no problems in the past. Actually I shop at Penney's about 95% of the time by catalog. You would think the manager would look it up in the computer and see what business a person has done and treat you like a human. I will not shop Penney's again and will pass on the info to others.

I left my info and she gave me the woman's name, promising a prompt call in the morning. I never heard from the woman and called the store back. Immediately upon mentioning the name I had been given, I was told that the woman was on vacation for the entire week. I was put through to another manager and it went to voicemail. I left a message and waited several more hours with no return call. Finally, I called the online customer service number. This operator tried to call the store several times and got no answers. Their own customer service could not get a response. She then gave me the corporate number and I called them.

The corporate told me that they would have a manager call me. He did call, but literally told me the same thing as the night before. However, now I was told that the problem was with my bank and I would have to take it up with them. Why is it the bank's fault that you charged my twice? I find this company to be unorganized and seriously lacking in their customer service. They have no idea what they're doing and simply move customers from one person to the next with no help in sight. I will never patronize this store again.

This time, I was told that they had been sent out on Thursday, July 8, 2010. So, again I waited and still no hardware so I called again and then they said that the notes say that it was already sent out and it will no longer take that long and that I should wait another day to see if they come. They cannot tell me if they were sent by mail or UPS. It seems that they must have been sent by a mule. I am very dissatisfied with JC Penney. I cannot put the tables together without hardware. I would appreciate it if someone would just help me to get the hardware that should have been sent with the tables.

After filing out all the paperwork, checking my drivers license twice, and waiting 20 minutes, I was told that I couldn't be verified over the phone and that I would have to wait for my card to arrive in the mail, only then would I be able to use the 10% discount. Frustrated, we left, and hoped to get the card in a day or two so we could come back and get our drapes. After waiting a week, I finally received a letter from them stating that "my identity could not be confirmed" and I was denied. What? I have above average credit score, been living at the same address for over a decade and gave them my SSN and drivers license (twice), yet they couldn't confirm me, nor would they tell me why.

So, I then tried to call, which was an effort in futility, as they gave me no number on the letter, and I was transferred from dept. to dept. and I eventually hung up on them.

I was promised that this would be resolved and someone would be out to collect the broken one and fix the off-center blinds. In addition, they need to re-work the valance. This has been going on for weeks with assurances that someone will contact us to schedule a date. Nothing! I have a multi-hundred dollar blind with broken slats and an unattractive valance.

Right when I get in the parking lot, I get a call from the salesman telling me it had been a mistake. I went in and talked to him and he says I have to first purchase a new set, and when it is delivered and the defective one picked up, the price will be credited on the original credit card it was purchased on. I explained I am going through a divorce and I have no money to do this. He said, well you can open a charge card and I informed him I am not able to do that either due to the divorce.

My mother went up there with the paperwork and was told the same thing--that all companies that sell mattresses or furniture have the same policy, although this is not written anywhere on the warranty. The original set purchased was discontinued and the one of equal "quality" now costs more. He said I would get a credit of $459.00 (this is minus the taxes and delivery fees).

So if I purchase the one of equal quality along with another delivery fee and taxes, it will cost $700.00! What kind of warranty is this? He said the way it works is they deliver the new mattress and pick up the defective one and the $459.00 will be credited back to the card used on the original purchase, which is my grandmother's card. He said if that card no longer exists, they will refund the money in 3 months! They are making me jump through hoops.

It's ridiculous and I don't have any money to make this kind of purchase and I shouldn't have to. On the paperwork JC Penney sent me it says, "Upon approval of your claim, you can expect bedding of equal or better quality.” It says nothing about my having to buy it. I am a nurse and I also have continuing back problems. I need a good mattress--not one that keeps me rolling to the middle. I cannot afford to purchase the new one due to currently going through a divorce and not receiving any child support for 3 children and I cannot get a credit card. This has caused extreme back pain and chiropractor visits and extreme frustration and stress.

When the order was placed, the total had no shipping cost, and nowhere was there any notes that excluded trucked items not being covered! We are out an extra $100! During these tough times, we have to carefully budget & plan purchases. This was a huge purchase for us in the first place. We went with J.C. Penney, due to their quality products. I could have purchased directly from another local merchant.

Next time, we will avoid J.C. Penney at all cost! We are out $100! That's 1/2 the purchase price of the item ordered! The money that was taken out was not planned. Our kids can't go to summer camp, because we do not have enough to cover their registration fees! The camp itself was a scholarship, in the 1st place. Now, no child gets to use the funding! I have to explain why a gazebo is better than camp!

I have just recently contacted online customer service as to why I have to change my password every time I access my account. This is a recent development as I have within the last year been able to make payments online. I don't know who is monitoring their online business practices but it is really frightening to me that a large company can operate in this fashion. My credit rating took a hit even though I made payments on time. It goes without saying the stress it has caused me and continues to do. I am through purchasing from this company even if they are the only ones who have what I am looking for.

Since I was returning the one shirt, they told me that they could not do that and so my $10.00 coupon would end up being worth $4.80. Instead I was very upset and ended up taking the shirt back with me. What I am seeing is that had I known there would be a problem, I could have separated the order into 3 instead of 2 and just to let you know all three items were priced at over the $10.00 amount that was required to use the coupons! So please tell me why this would have to cause such a problem when it could have and shouldn't have been any problem with a little common sense on your employees part. I'm so angry still and this happened 3 days ago if this is the way you treat a customer. I think will think twice about doing anymore business with your company including online orders. Thank you.

I've lived in my apartment for 35 years and never had an insect problem. I decided to hire an exterminator to find out the problem and was told that the JC Penney mattress was infested with bed bugs and eggs. My world has been turned upside down. I was advised to pack all of my possessions in garbage bags and evacuate immediately. My family had to move to a hotel for several days so the exterminator can clean out my apartment.

I've called JC Penney customer service multiple times and received bad attitudes and no help. I was told by your customer service representative that there were 3 other cases with bed bug infested mattresses. I was told by customer service that I will indeed receive a full refund and the mattress will be picked up immediately. When I called to confirm the mattress pickup, I was then told that I won't be receiving a full refund and that I would receive a new mattress instead. I've left several messages with the customer service manager, John, and received no call backs.

I'm afraid that this situation will reoccur and I can't afford another mishap with another mattress. I've spent so much money on 2 separate exterminators, hotel bills, laundry services for everything my family owns. I had to throw away a lot of possessions. I'm deeply traumatized and just want a refund and forget about this ordeal.

All I want is my money back and those mattresses out as soon as possible. They are being rude and not trying to help me. I think they are wrong because I purchased the mattress from them and I keep going over this incident. I can't sleep. There are several mattress in my house and that mattress was the only one that got infected. I have pictures of the marks and the bags of the nightmare I call as an apartment. I just want my money back. Please if you can help me.

I believe if the receipt was dated Jan - March irrelevant of when I mailed it, that it should cover that period. Who controls the post--first class takes a week.They just wanted to get out of paying me the second check. $10 a month membership. A total waste of money. There is nothing in the small print that says you have to send the receipt in early, because if they receive the check within the next period, you lose the period it was officially sent for. They need stopping from doing this, this is bad business ethics. Beware!

We have read reports of other tables doing the same thing. This is quite scary. We immediately called the corporate office of Penney in TX and talked to the person who handles these things, and she said it was the first report she had gotten on this table. We asked for the manufacturer of the table, so we could contact them. She said it is done internationally and she couldn't contact a manufacturer, because they don't have that information.

The store has offered to exchange the table for a new one. No way. Why would we get another that could do the same thing. We are also concerned that the glass on the bistro table will do the same thing.

I explained my concerns about having a small focal area in a progressive lens and he insured me the frames I picked there wouldn't be any problem with the lens. He then started trying to push the transition lens and insisted he put it in the computer and then we can work on what we want and don't want. The price is over $800 for the first and only one set of glasses. We finally got the price to an area that was comfortable and he then suggested we pay extra to get them back like in three days. So I agreed since I had a trip planned the following week. On the fifth day, I called the department and found my glasses had arrived at the store and they had just come in. It was 4:00PM, Friday. I informed the person on the phone that I would be right in to pick them up.

The moment I put the glasses on, I knew they were not anything I could wear. The focal point was tiny and at the bottom of the frame, the left eye was clear and the right eye was unclear. I was so disappointed and so regretful that I had put my trust in Penny's optical department. I explained to the sales agent that these were not going to work for me and I agreed to try them for a while and see if it was me or the glasses. This is my eighth pair of glasses and after dinner that evening leaving the parking lot, with it being dark, I pulled up to exit the parking lot and enter the main street and thought "wow, lots of traffic". Then I realized that for every light I was seeing, there was also a reflection of that light in the upper quadrant of my new glasses. I moved them to the top of my head away from my eyes and saw that the lights from the cars were reflecting again in my glasses making it look like there was more lights than actually was.

I decided to return to JC Penny the next day and have them look at the glasses. After explaining everything to the sales manager and believe me, he thinks he knows it all, he had the doctor check the prescription again and it was fine. So the conversation turned to trying to make me think that I had nothing better to do, but go to JC Penny's on Saturday and complain about nothing. He tried to explain that I need to adjust my head to view through the glasses and that even after checking my existing glasses, informed me that I had a special lens and progressive in my old glasses which I could use and see from much better than my new ones. To make a longer story shorter, I eventually came to the point of knowing that he had no intentions of trying to resolve anything and that his goal was to sell glasses be ** if you can see out of them or not, and I told him to just give my glasses back and I would be through with JC Penny's.

My comment to him prior to leaving was "here we are today and I am talking and you aren't listening". This is the same problem we had last Saturday and I should have walked out of here then, but I didn't and so that is my fault. JC Penny is the worst for eyeglasses, the reason I hesitated so long to go in and give them a try was because of several stories I had heard from friends and relatives just like this and sure enough, here it was happening to me. I now have a pair of $274 glasses that is in a draw one day after I picked them up, they are useless. Take my advice and go someplace else for glasses, pay a few dollars more and get something you can use and stay away from JC Penny's Optical Department in Del Amo Mall. The manager, he is so full of himself and knows what is best for you and you will never make him see any difference. I paid $274 for glasses that can't be used.

She told them when we picked them up, they weren't right. But they said to give a few weeks, so we did. In the meantime, we moved to Florida. We both had to pay the new JCP store doctor to "recheck" our eyes because it had been almost 5 months since the last exam. Both of us had our glasses remade, and neither was right. My wife returned the glasses 4 times and she told them they still weren't right. They told her to go somewhere else, it was her eyes. We went and had 2 eye doctors check the glasses, and they were both wrong. Mine had center of vision off, and hers had the right eye script in the left, and the right was made way off of the script and center of vision was wrong.

We tried to get our money back to get glasses elsewhere, but they tell us they can't do that. The Altamonte store said they can only give us back $56 because that was their work, we had to go back to Greensburg to get the rest of the $300+ per pair. She called their help line 1-800-help111, and got nothing. They have to remake them with a co-pay because it has been so long since they were originally ordered, and won't give back the money.

My wife asked how many times they need to make it right, and they had no answer. She also asked why we should have to pay a co-pay for them since they have never been right? Each time they have been remade, she has been a without glasses a month or more. In the last 10 months, she has had glasses in hand only 5 months, and they have been useless to her. She can't drive without these, so forget work, or being able to go anywhere.

The first time we took them back, they reflective coating was peeling and flaking like crazy! They told her the Florida weather was hard on glasses. Must be, since they started flaking 2 days after she arrived down here, and they were 2 weeks old!

I used to work retail. If I had told a customer what she was told, I would have been fired, the customer would have got their money back, and would have been given a $100 gift certificate. We would just settle for our money back for defective glasses. By the way, these were single vision lenses.

I used a $10.00 gift card on this order and was not even given the gift card back. Penny's is much unorganized in their catalog/online dept. I will not ever use this store for ordering again.

Finally, I called the I think the main office, then my glasses were swapped out with a new pair. One month later, my lens broke again and no longer covered. I paid full price for that lens. About a year and a half now, my lens is broken. They told me it would cost more for new lenses, then a new pair of glasses so I ordered and paid for another pair. A few days later, I got a call that my frame/color is no longer available. Finally, I agreed to another color option. Two and a half months and both lenses are broken. I paid the under warranty cost to replace them. The second time I wore them, my wife noticed that they are broken already.

I do not understand this. I am not abusive to them and keep paying for. I am told getting Polycarbonate lenses, which are supposed to be much tougher, I use safety glasses at work and they are Poly Carbonate but do not break like this. I have not gone back this time, having decided to buy a different frame from a different store. I feel I can no longer trust this store or their lab to provide me with the quality product I feel I am paying for. One more note, after the first time when the glasses were swapped out and broke again, I tried to point out the lens appeared much thinner than the other one but they did not seem to agree with me on this. I don't feel I have any recourse at this point because I continue to buy glasses from them, but I like the frame.

After being a loyal customer of JCP for almost 10 years and finding myself in the best financial position of my adult life, I got a ridiculous letter in the mail today stating that with the use of their credit scoring system that predicts your ability to meet future debt obligations, they are lowering my credit score. My husband and I have the greatest joint income we have ever had. I cannot believe JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations, better than my 10 years as a loyal JCP customer. No more. As a family of 4, what I might have charged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years. Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter, and for that and that alone, we will not be shopping in JCP. Macy's, here we come!

This was awfully disturbing to me as I put wall anchors and had just painted the wall. One panel was 83 and one panel was 81. I purchased three sets of drapes and I checked all three pairs and found 81, 82, and 83 inch length. How can this be. There is no way they can sell these drapes in the package and say they are 84; this is very misleading. I have spent time to take out wall anchors, patch my sheet rock, re-prime the wall then repainted with paint. I still am waiting for paint to dry so I can finish my installation. I feel very mislead my these event that should have been a rewarding one to see a room finished as you had hope for. My feeling now about this experience is not too rewarding for me. This was my valentine gift to my wife but it won't be ready on valentine's day.

The store number is 1736 with transaction ** and sale amounting to $304.60. The name of drape is supreme. This was my second major purchase of drapes in the past five weeks and these drapes went up flawlessly. That's why we went back for the ones we had no trouble with. I think the package label needs to be re-adjusted so that other loyal customers don't fall in this trap.

I lost time redoing the patching, painting and re-installing.

When receiving my ring back from being sized and sautered together, I automatically noticed that the item did not fit together properly and was not sautered properly. However, since the ring took much longer than the associate lead to believe, we picked it up the day before our wedding. I told the associate that I was very unhappy with it and also informed her I would be back. After the wedding, I came back in asking questions about my ring. When looking at the diamond outside of the store and out from their lighting, you notice a huge inclusion that was not noticeable in the store at the time of purchasing. When talking to the new associate, she informed me that my care package would cover them fixing the sauter at any time. I came to the store many times looking for a new band to add on however, J.C. Penny does not offer anything that matches the style of my ring, unlike the original sales associate told us.

After many trips in and many associates informing me that my ring was fixable through my care package, I finally came in and wanted to send my ring to be fixed. I was speaking with Frank (the Jewelry Department Manager) who informed me that there was a local store in Visalia who could fix the sautering, however, with the style of the solitaire that I purchased, no band or wrap would ever lay flat. I told him then I would like to return it for something that I would be happy with, and he informed me I would need to come in the next day to speak with the store manager, Steve P. Frank informed me that Steve would be in until five in the afternoon, and that his days off were Friday and Saturday, and that he would also be in on Sunday.

The following day, Thursday, I took time off work to come talk to Steve. Upon arriving, a sales associate informed me that Steve was on vacation and also informed me that I could visit Ashoori & Co. in Visalia who could possible see if they could make my ring lay flush. I immediately headed to this company who informed me they could not fix the problem. I came back to the store to inform the sales associate on what they had told me (with a written note from Ashoori) and asking the associate to return my ring for an equivalent priced ring that I would be happy with. She informed me that she would need to talk to the store manager, Steve, and that she would call me.

On the following Sunday, she called informing me that Steve would only return the wrap, and not the solitaire which would not fit flush with anything that they offered. On the following Monday, I walked in with all my paperwork looking to talk to Steve to return the whole ring, to be replaced with another ring at the same cost. However, I talked to Frank again, and he went to talk to Steve, to see what he could do. He came back stating he would only return the wrap, not the solitaire. I told him that I was very unhappy and that they should make right of the situation. I also informed him that I'm not asking for my money back, that I'm asking for a ring that I would be happy with. He told me that I had the option to upgrade my solitaire to another solitaire that would have to be twice as much as I spent. I told him I felt that I should not have to upgrade, and he informed me that all he would do was return the wrap.

I'm very unhappy with the customer service and the way the department manager and store manager handled this situation. I'm now stuck with a wedding ring that I'm very unhappy with. I felt like the Steve just blew me off, and did not handle the situation. I also feel that the first associate was just looking to make a sale and not looking to please her customer. J.C. Penny has lost a customer.

Within the next 10 days, someone did call from JC Penney furniture department and stated that they would be replacing the sofa. This was December 2008. The replacement would be delivered in February 2009. When the new sofa was delivered, it was March, because the first had already been damaged. This sofa began to separate again in the same manner but also on one of the cushions. This sofa had only been in my home for 6 months.

When I called again to have it repaired, I was informed it was no longer covered, because I had purchased the sofa 1 year prior and was no longer under warranty. I explained that I only had this sofa for 6 months. They stated this was irrelevant, because the purchase had been made 1 year ago and no exceptions for the fact I only had this sofa for 6 months.

This was not the 1st time that I saw that. Even some of my families that shop here also noticed that and they told me that such people shouldn’t be working for JC Penny because they are spoiling the company’s name... I feel she is the rudest cashier a company can ever have. She is loud and rude as well. The only thing that I can say is if JC Penny keeps this kind of cashier, then a lot of customers would prefer not to shop at JC Penny because they don’t want the whole store to know what’s going on. Cashiers should be trained to be polite and humble... If I ever see her again being like that, then I would rather not come to shop at JC Penny or might as well let my friends and families know that JC Penny had got rude cashiers.

The results were astounding! Penney's price for one blind after 60% off was 50 dollars higher than the competition with no sale. The total for all five blinds was 50% higher even after the 60% off! The total for all five windows was over 1200 dollars from Penney's after the 60% off compared to the competitors 800$ with no sale! Here are some of the details- one blind was listed by Penney's as $576 retail and for sale at $220. The other stores regular retail price was 181$.

I am very concerned that people even with the right to comparison shop, do not have the time or knowledge about these pricing techniques to be treated fairly. I believe the anti-fraud law states a company cannot deprive citizens of their "right to honest service".

After calling the corporate office and discussing it with Mr. Blaine **, no reason is being given for the price gouging. Please let me know if there is some way to let consumers know of these unfair practices. Your help is appreciated.

So, I walked in and patiently stood at the counter. I could see that she was with a customer. She poked her head out and said, "I need to finish up here. It will be a few more minutes. I want to get these done while she is still happy. Give me 15 minutes okay?" No, not okay. I have already paid for my pictures. I know they are there. Open the drawer and hand them to me, and then I will leave! What is so difficult about that? I didn't have 15 minutes to wait. I had to go get my kids from the babysitter. I had better things to do than sit around and wait for this gal to decide that she had time to hand me an envelope! I really felt like this woman gave me poor customer service yesterday.

The lady from the collection company hung up. My husband called me at work and told me about this. I couldn't believe it. I have not received a statement or even a late statement saying we owe money. I then called JC Penney to find out what was going on to see if someone was using my account or if they knew of anything about this. I called the customer service dept. I spoke with Ivan. He did say yes, my account was closed due to none payment. I asked when this happened and what I owed for and he couldn't tell me. He said that once the account is sold to the collection agency, they have no records to look at. He said the only thing he could see was that I used my card in Nov. of 2008. I asked why no one had contacted me about this. He said that they did try to contact me and had no answer. So after several attempts, they sent this to collections.

Then Ivan said he couldn't call me because they didn't have my phone number. "So how did the collection agency get my number," I asked, "Since you sent them all my information." I then asked to speak to someone else higher up and he told me no one could help me, that once your account is closed there is no more information on your account. I explained that I thought this had to be a mistake. I have had a JC Penney's card since the 1970's and that I have always paid my bills and then I said, "What is your procedure when someone forgets to pay one month? Do you get another statement?" He said yes and then there is interest attached to that. I explained I had never received any statements. I asked for proof that they had sent anything and what I bought. He said they have nothing on file and he couldn't send me anything. I would have to go through collections.

I was then told by Ivan I could write a letter to the dispute dept at JC Penney and they can look into it. Of which, he gave me the address. I sent a letter and have heard nothing form them. I said, "How can I send a letter when I don't even know what I'm disputing?" I explained that this is going to affect my credit and that I'm really displeased with JC Penney for not trying to contact me or help in anyway.

After making my $400 plus purchase, I drove the 63-mile trip home, looking forward to being smartly dressed the next day. There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning while getting dressed. Plans were ruined; it's too late to return to the store time to redress. Crap! Now I'm late!

So, wearing a suit I did not want to wear, I drove to my meeting. Life goes on, but I needed to return the product to have that ** security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the devise removed.

Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand. I arrived at the store twenty minutes later. I asked for Carol, the manager, and I was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made her self available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with J.C. Penney. I am a process improvement professional who was willing to give my advice for free. Now, I feel insulted and victimized. That I will not abide. I am the customer! So remember, dear manager, the days of avoiding customer complaints are over. If you won't hear your customers' complaints, there are millions of others who will.

Thankfully, mom still had dad's driver's license because according to them, that is the only way they would remove this from me. They stated they cannot add or subtract a social security number without written request and ID. Well they sure as heck added my number of their own accord, but I was rudely told "that wasn't this department". I can not believe the total runaround and blame passing that is taking place to simply clear what everyone involved already knows, that this is not my account. And again, what if I did not have access to my dead dad's photo ID anymore? They specifically stated that without it, they could not remove these accounts from my records. So I'm still waiting to be alive.

I never was a part of this credit account in any way, shape or form, but upon them closing his account and reporting to the credit agencies that he was deceased, they also reported the same under my social security number. This effectively locked up my credit making it impossible to renew the bond I am required to hold as a licensed contractor. This is still being resolved and currently waiting on Experian to change my credit report accordingly. Equifax already has and somehow TransUnion never did show this "deceased" account record.

How in the heck does JC Penney report me as deceased under my number anyway? To add to the fun, their "fix" was to reopen my dad's account under my social security number reporting to the credit agencies that they made a mistake that I was not deceased. What about their mistake that my social security number never should have been tied to this account? Granted I am a JR, same name as my dad, but what the heck that has to do with social security numbers and the fact that only these wonderfully intelligent processors cross referenced the name at some point and decided to add my number to this account for reporting purposes.

Henry ** told me that if he voids the order, I will be charged 25% of the price, also seemingly outrageous. I said, "How do I know if I want it if I don't know the price?" And in front of 2 other employees, he pointed to the $169.80 and said, "I swear to you 70% will come off this price when you ring it up." I took all of the measurements around my house, spent 2 hours logging in the information into a computer in the back. And of course, the offer did not stand at the front register. I demanded to speak to him, but he was not around. I got passed around to just about every employee there landing at Annah ** who told me there was nothing she could do. That was 3 hours and 30 minutes total of my time in the store.

I can maybe understand a manager who does not know how the store works - but they should not be allowed to gauge the price up to $566 and call it a 70% off sale when the price comes down to normal ($166.80). That's bad business.

We returned to the store, and she was still upstairs. It took 10 or 15 minutes for her to finally come back to the desk. When she came, she admitted that she had misunderstood which coffeemaker I had and that one had been discontinued. She did a transaction on the cash register and handed me a piece of plastic (gift card). I told her that I had not tied up two hours of my time for a piece of plastic. I had to leave the store and go somewhere else to buy a coffeemaker with a stainless container.

This is not good customer service! This is why businesses are closing their doors. If a customer experiences something ridiculous like this situation, they are not going back. Word of mouth is not good either. JC Penney is selling defective merchandise and merchandise from companies that have filed bankruptcy such as Sharper Image! Not good!

Then I called JC Penney's because I bought the furniture from them thinking that they can at least help me with Palliser or try to help satisfy me because of how they sold the furniture as being top-of-the-line and also told me that I would not have any problems with the warranty. Well, I spoke with the Customer Service dept., supervisor and manager as well as spoke with the manager of JC Penney's at Southcenter Mall in Seattle where I purchased the recliners and they all said it's my problem and Palliser, and there was nothing they can do.

I really took this attitude to heart. I went online under many JC Penney search areas, called many phone #'s to get a corporate office address. Finally, from Texas, I got an address. I confirmed it today and Lordy, Lordy! I found a cutesy, giggly associate in our local Boise store, who somehow was in an area that she gave me this phone #. When I called it, the woman there gave me further information: CEO of JC Penney, Mr Myron Ullman, 6501 Legacy Dr., Plano, Texas 75024-3698. Phone # is 1-972-431-1000. I certainly hope my research will get to all of the previous and new posters on this site. I just called, so the # works.

Go for them, folks. Do not forget, all those late fees, etc. goes on your credit report(!) and you should all report this to the Better Business Bureau in your area. This has to stop! Good luck!

When I advised the claims rep of this information, she informed me the unemployment application could not be processed without having the employer to complete the portion. I gave the claims rep the telephone number to Lowe's and the person's name in HR. I've had to continue to pay my bill. Meanwhile, I continue to receive the runaround. I am unemployed and I paid for this insurance for this purpose and I can't use it. This appears to be scam of sort and I need help. I've done just as JC Penney requested. I can't make the people at Lowe's sign this form.