JCPenney Reviews

Several of my items were by then out of stock. I had all of my daughter's Christmas gifts ready to purchase, over $100 worth. Wasted much time, for nothing. The customer service manager of course said nothing but "I'm sorry". Well I'm sorry too. I don't believe I will ever be a Penney's customer again. Surprising that they feel they can treat customers this way in the current economy.

I called customer service at 12:50, and asked them to come back, customer service said they would have to come, because they did not give us advanced notice of early delivery. She said they would be back around 1:30 PM, but still there was no delivery. I called back at 4PM, and customer service said the drivers said they came back, and no one was home. No one ever came back. Either they went to the wrong house, or they were lying. Either way that is unacceptable and incompetent. I cancelled the order for a full refund. I will never order anything from JC Penny again that needs delivery. I called the Corporate office and complained. Corporate office number is **. Half a day of work was lost and I was aggravated. There is no excuse for this stuff at all.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders nor did they show any orders coming. I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling me to inform me of what's going on with my order.

Three days later, I called the catalog number. They again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there but she didn't know when. I called Sunrise Mall location again a few days after that, same information. I called the catalog number (I don't know when or even how many times anymore! ) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am still receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location! I called the Sunrise location one last time (Jasmine) and she informed me that one of my orders had come in but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor ever gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all! ).

The email stated, "Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time, we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time, the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder, please contact our Customer Relations Department at * *** *** ****. Thank you."

This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks. I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found another email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing) that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (again to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before, you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case ****" I am at my wits end! I just want my money refunded and I will never utilize JC Penney for anything again, online or in-store!

When we all got to the register, one of the sales ladies immediately said that the sticker price was a mistake and that we could not have the sets at the $35.99 price. She took one of the boxes to the manager, and returned with the box, now without the clearance ticket price on it. My husband immediately asked to speak with the manager. A lady named Sharika came over, stating that she was the manager, and stated that even though it was their error in placing those price stickers, she could not give us the cooking sets at the $35.99 price. She said that she could give us a 20% discount off the $119.99 price for the inconvenience, but that was it.

The store was already giving a 20% discount on sale items - she wasn't doing anything extra for anyone's inconvenience! She admitted that she took off the clearance sticker from the box. She also immediately asked personnel to check the other boxes on display to make sure none others had a clearance sticker. All the women at the register - about 5 - had hidden their name tags by either turning them or placing papers in front of the names. As a manager, her job is to assume the responsibility of errors made by her staff, and satisfy customers. It was very wrong of her to remove the clearance sticker prices from the boxes, and not assume the responsibility by honoring this JCPenney clearance sticker price. It was not one, but two separate boxes that were found with the clearance price tags, and who knows it any more boxes were found by staff to have the same clearance sticker.

The other customer, who was also denied the clearance price, stated that she was also going to file a complaint being that this was not the first time that she had the same experience at this specific store with mis-marked items. Due to the aggravating experience, we left the store along with all the other items that we had intended to purchase. It was a disturbing experience for us to deal with staff that is clearly untrained to deal with the public and who have no knowledge of the legalities of consumer pricing. We are filing a complaint with the JCPenney Corporate Office as well as with the Attorney General's office.

When I got home, I noticed that she also charged me for one of the pair of pants and it was not scanned back into the system. So that's why I had to pay. I went back to the store a couple of hours later. I told the clerk that she charged me for one of the pants and she said that I only had one pair of pants. I said I had two pairs and she insisted that I only had one. So eventually, I called a security person to the register and they told me they would review the tape and give me a call. So they called me in, two days later, and said that I only had three items. I asked them if I could see the tape. I was told that I could not review the tape. So I just had to take the word of someone else, with no proof, just a word.

I just want to know what I can do to get some satisfaction because an item was paid for twice. I know I gave them four items back and I just feel like they are trying to cover up a mistake a clerk made and they just don't care about trying to help me resolve this. Any assistance, recommendations or help would be appreciated. Thank you.

I called the company back and they said if can't a neighbor come over to wait for the dining set to be delivered and I said no. The company should have given me more notice and coordinated it with me. I told them to send it back to the JC Penney store. I ordered a desk from JC Penney. When the box came, it was falling apart. The desk had scrapes and the finish was peeling off. I had to get it in the trunk of the car and take it back myself. I will never never get furniture from JC Penney.

Finally, I relented and got a credit card. They gave me $1000.00 credit and I called immediately and lowered it to $300.00. I called last Friday to increase it to $400.00 and was denied. I came unglued! I called and immediately canceled the credit card. Again, I own my home and have no credit problems. The second time I was denied credit with JC Penny’s and the only time I was denied credit was with Penny’s. I believe Penny’s. I know that Penny’s does not deny credit but they hire the people who do have something about women. I am looking into it.

I called their customer service and they said they don't accept returns or exchanges on mattresses. So they left me no choice except to make this complaint and I hope your company will please look into this. If you can't help me, at least warn the next consumer who spends a lot of their hard earned money to get a comfortable night’s sleep and end up with a lousy mattress instead. $1677.41 is the consequence.

JoAnn

I asked if there was anyone who could just cut the back neck line (no haircut, just neck line). So she asked Chastity ** if she could and she agreed. Chastity cut only the neck line (a matter of 5 minutes at the most) and when I went to check out, the receptionist said there was a charge of $22! I explained that all Chastity did was cut the neckline, not a complete hair cut. I had waited for almost 30 minutes for Heather and then a charge of $22 for a neckline cut? She finally agreed to call it "maintenance" and charged $10.

Needless to say, I was disappointed in JC Penny Styling Salon. I have used Heather several times for haircuts and was satisfied. I have shopped at JC Penny Store for years. I know JC Penny has customer satisfaction as a top priority. I felt this incident needed to be called to your attention. Most businesses train employees that the customer comes first. I hope JC Penny will keep the high standards that has always been enforced and incidents such as mine will not become standard.

So the lady had to call an manager to get an approval. But the manager said that I needed to find the receipts or the tell him what day the items where purchase so I said fine, so that's what I did. I called some of my family members that I received the gifts from and asked them what day they purchase the items for the manager would be able to pull up the purchase from the register the items was purchased. The next day, I found the gift receipt for three of the item, so I took those items back so I was able to get an gift card back for those items but I couldn't find the receipts for the other two items. I had but my mom told me that she had purchase those items on 8/7/10, so I called back to JCpenny and talk to the same manager and

he told me just come to and return the items and I said, okay. So when I get there, I told the lady at the register that I just talked to the manager over the telephone and I was told I would be able to return my items. So for these two items it rang out to be $162, so she called a supervisor to come to the register and the supervisor told me that I would need a receipt. So I got mad I told her that I just got off the telephone with the manager and he told me it was okay to bring the items without an receipt and she just told there was nothing she could, so I told her what should I do with these item that don't fit me and she told me give it to the goodwill because she couldn't help me. I was so upset. I just started to cry because she was so rude, how can I just give these items away to the goodwill.

All I wanted was the same item back in my size or if I coundn't find the same items get something that did fit. This experience really hurt because I love shopping at JCPenny Store. I always shop online. Half my furniture was purchased at an JCPenny Store, maybe it was my fault because I lost the gift receipt but I shouldn't have been treated that way.

So I called another store who said the tables were discontinued (Ken said they were not discontinued). So I called yet another store, Ross Park Mall in the North Hills. I spoke to a gentleman named A.J. He checked to see if they had the same end table and they did! His clearance price was $239.00. So I told him all I went through and why is everyone's price so different. All I want is another end table for the same price minus the 25%. Immediately he said, "You can have it for that price." That's all I wanted! So I wasted all that time going to Century 111 mall two times. Ken said that it was not a discontinued item. The other three stores said it was.

I am now satisfied with the swift customer service I received at Monroeville, Robinson twp. and Ross Park Mall. Century 111 didn't get the memo on customer service!

August 2010, the same recliner and the same problem. But this time JC Penney refuses any repairs or replacement. Even though the original problem occurred during the warranty period. I have talked to the Atlanta warehouse, our saleswoman in Indiana and to no avail. Our saleswoman told me they no longer carry these items.

I have been a JC Penney customer for 40 years and am furious at the lack of customer service. Since we moved to our home in Florida we have spent +$7000.00 at JC penney with drapes, lamps, etc. That will never happen again. I will never spend another dime at JC Penney.

Then another woman came out from behind another cupboard, she said I'll be with you in a moment, she went behind some door behind the j department and didn't return. I finally left. I had to make a purchase and I had money to spend! I went to Kay Jewelers instead. I was waited on right away, made my purchase and was out of there in 10 minutes. I made sure to go back by the jewelry counter at Penney's and I held up my bag and made the comment, "Kay's wanted to make money today! I" will never return to Penney's for anything again. The jewelry department **! I'm glad the economy is so great for Penney's, obviously they don't need to make money. And I will be sure to tell everyone my experience there! I hope they go belly-up! They deserve it. I will be contacting the local store as well.

There was no physical damage that resulted but I'm not a white person. It doesn't matter what my nationality is, but I did purchase 2 pairs of shoes.

After calling the store upon arriving back home, I was told that I could get a computer printout showing all the charges to my card, and was told to try to get it soon as it would be easier to find my particular card/charges. When I tried to speak to the "assistant manager," he not only belittled me and my request--but he had me on a "party line" where he had untold numbers of people listening in to our conversation without my knowledge. I said nothing I regret; however, this show of lack of respect and unprofessionalism led me to write the company and ask for the printout to be mailed to my home. This request was ignored until I called to check on whether or not it was received, after a couple of weeks. I was then put off by emails from the same office who had put me on the party line without my knowledge, and I attempted to bypass this "local" response due to this by writing to corporate offices.

After many attempts to speak with someone in charge at the corporate office, I felt that I had no choice but to complain to the Better Business Bureau. They contacted J.C. Penney, and got a response saying that my card was only charged one time. But when I asked for the printout that showed this, I was ignored. I have since sent follow-up emails and phone calls to the BBB office and have not seen any evidence that anything is being done on my complaint.

I am 40 years old. I have experience with companies that have charged us after the fact, twice, etc. and have had to work to clear up the problem after the mistake was made. This time, unsure a mistake was made, I attempted to gather the proof I would need in case my account was/is/will be charged more than one time for the same item. J.C. Penney has not only blocked me from what I was initially told to be a simple request--but they insist on not treating me with any respect or courtesy. And now, with the BBB not responding, I am searching out for different arenas to be heard and hopefully get someone's attention at J.C. Penney's who will do the right thing and send me the proof in writing I've been requesting since April 2010.

On October 22, 2009, I received an optical exam from Dr. Marshall R. ** (O.D. APC, **), which I paid with my Chase Visa card that was charged to J.C. Penny. I was not able to use the prescription because it had me seeing double and the contact type prescribed, which was not the type I requested, was too large for my eyes.

I repeatedly called the optical department about this and was finally told that a new prescription was waiting for me. I picked up the new prescription and went to Costco to get it filled. It was still a higher prescription than I ended up getting elsewhere, but I was going to have it filled because I needed new contacts. It was there at Costco that I realized that it was not for the type of contact lenses that I had specifically requested (Focus Dailies) because the other type (Accuve One Day Moist lenses) that were prescribed were too big for my eyes. It seems as though there is a reason that the doctor only wants to prescribe Accuve.

I had no option but to go to a different optical office, and certainly not one through J.C. Penny, to get a prescription that I could actually use so that I could see.

I cannot believe that J.C. Penney lets him get away with this type of conduct. I disputed the credit card charge, which states on the credit card receipt very clearly "J.C. Penney," yet initially someone at J.C. Penney tried to say that it was not charged to J.C. Penny. Really? Wow. But then someone wised up and realized that, yes, indeed, it was charged to J.C. Penny and they continued to dispute it, stating that I received the exam because they had a copy of the prescription.

I never once denied that I had an exam—of course I had an exam! This is the whole problem to begin with. If I hadn't had the exam, I wouldn't be writing about it now. The problem was that it was a prescription that I cannot use and I was never able to get one that I could because the doctor never called me back.

I continued to fight with my credit card company, Chase, and they eventually reversed the charge, but shame on J.C. Penney for making the credit card company pay for their optical department's mistake. J.C. Penny owes Chase Manhattan $94.00, which was the cost of the exam for which I did not receive a useable prescription.

After we returned, I took the ring back to JC Penney and the clerk did the paper work to replace the diamond. I left the store feeling that it would be fixed. Approximately, three weeks or longer, I went by to pick up the ring. I realized at the counter that the same crack is in the diamond in which they are telling me that this is carbon inside the diamond, and also it now has a dent in the gold on the side that he is supposed to fix. So now the manager Patricia ** and another manager stated to me that they will do a buy-out and that it would take two weeks.

I waited after two weeks no one called so I called and talked with Patricia and she told me to pick up the ring (bad customer service). I told her that I want all the monies that my spouse invested back on the credit card. That he should not be worried while he is over in Afghanistan. Today, I went to talk to Patricia and she stated that the ring was looking great. I look at the ring and the crack is still there and where the jeweler bend the gold is still visible. My spouse is paying monthly payment going on 5 months on a ring I do not have. Mentally, this is draining me, because I really do not want to tell him what’s really going on. Every time he asks me if I really like the ring, I lie to him not wanting to tell him the truth because he do not need any other added on worries.

This is not good enough, you sent something to an address I lived at over 2 years ago. This is not right, if nothing is done we must start a class action suit. They have added these fees to 5 other of my co-workers.

What I didn't plan on was finding that the vacuum has been used. The filter is dirty and there's approximately 1/2 cup of vacuum dirt in the dust bin! In this day and age of bed bugs and fleas, I can't believe that either the store would use it and rebox it, or accept a return without seeing if the item has been used. This is disgusting, unsanitary, and lazy!

The manager argued with me and I finally said I am not leaving until I receive a refund of the money. She finally gave in and did so. In today's economy, I find it very unprofessional to first of all argue with the customer and second of all treat a valuable customer like I was treated. I have shopped at your other stores and catalog with no problems in the past. Actually I shop at Penney's about 95% of the time by catalog. You would think the manager would look it up in the computer and see what business a person has done and treat you like a human. I will not shop Penney's again and will pass on the info to others.

I left my info and she gave me the woman's name, promising a prompt call in the morning. I never heard from the woman and called the store back. Immediately upon mentioning the name I had been given, I was told that the woman was on vacation for the entire week. I was put through to another manager and it went to voicemail. I left a message and waited several more hours with no return call. Finally, I called the online customer service number. This operator tried to call the store several times and got no answers. Their own customer service could not get a response. She then gave me the corporate number and I called them.

The corporate told me that they would have a manager call me. He did call, but literally told me the same thing as the night before. However, now I was told that the problem was with my bank and I would have to take it up with them. Why is it the bank's fault that you charged my twice? I find this company to be unorganized and seriously lacking in their customer service. They have no idea what they're doing and simply move customers from one person to the next with no help in sight. I will never patronize this store again.

This time, I was told that they had been sent out on Thursday, July 8, 2010. So, again I waited and still no hardware so I called again and then they said that the notes say that it was already sent out and it will no longer take that long and that I should wait another day to see if they come. They cannot tell me if they were sent by mail or UPS. It seems that they must have been sent by a mule. I am very dissatisfied with JC Penney. I cannot put the tables together without hardware. I would appreciate it if someone would just help me to get the hardware that should have been sent with the tables.

After filing out all the paperwork, checking my drivers license twice, and waiting 20 minutes, I was told that I couldn't be verified over the phone and that I would have to wait for my card to arrive in the mail, only then would I be able to use the 10% discount. Frustrated, we left, and hoped to get the card in a day or two so we could come back and get our drapes. After waiting a week, I finally received a letter from them stating that "my identity could not be confirmed" and I was denied. What? I have above average credit score, been living at the same address for over a decade and gave them my SSN and drivers license (twice), yet they couldn't confirm me, nor would they tell me why.

So, I then tried to call, which was an effort in futility, as they gave me no number on the letter, and I was transferred from dept. to dept. and I eventually hung up on them.

I was promised that this would be resolved and someone would be out to collect the broken one and fix the off-center blinds. In addition, they need to re-work the valance. This has been going on for weeks with assurances that someone will contact us to schedule a date. Nothing! I have a multi-hundred dollar blind with broken slats and an unattractive valance.

Right when I get in the parking lot, I get a call from the salesman telling me it had been a mistake. I went in and talked to him and he says I have to first purchase a new set, and when it is delivered and the defective one picked up, the price will be credited on the original credit card it was purchased on. I explained I am going through a divorce and I have no money to do this. He said, well you can open a charge card and I informed him I am not able to do that either due to the divorce.

My mother went up there with the paperwork and was told the same thing--that all companies that sell mattresses or furniture have the same policy, although this is not written anywhere on the warranty. The original set purchased was discontinued and the one of equal "quality" now costs more. He said I would get a credit of $459.00 (this is minus the taxes and delivery fees).

So if I purchase the one of equal quality along with another delivery fee and taxes, it will cost $700.00! What kind of warranty is this? He said the way it works is they deliver the new mattress and pick up the defective one and the $459.00 will be credited back to the card used on the original purchase, which is my grandmother's card. He said if that card no longer exists, they will refund the money in 3 months! They are making me jump through hoops.

It's ridiculous and I don't have any money to make this kind of purchase and I shouldn't have to. On the paperwork JC Penney sent me it says, "Upon approval of your claim, you can expect bedding of equal or better quality.” It says nothing about my having to buy it. I am a nurse and I also have continuing back problems. I need a good mattress--not one that keeps me rolling to the middle. I cannot afford to purchase the new one due to currently going through a divorce and not receiving any child support for 3 children and I cannot get a credit card. This has caused extreme back pain and chiropractor visits and extreme frustration and stress.

When the order was placed, the total had no shipping cost, and nowhere was there any notes that excluded trucked items not being covered! We are out an extra $100! During these tough times, we have to carefully budget & plan purchases. This was a huge purchase for us in the first place. We went with J.C. Penney, due to their quality products. I could have purchased directly from another local merchant.

Next time, we will avoid J.C. Penney at all cost! We are out $100! That's 1/2 the purchase price of the item ordered! The money that was taken out was not planned. Our kids can't go to summer camp, because we do not have enough to cover their registration fees! The camp itself was a scholarship, in the 1st place. Now, no child gets to use the funding! I have to explain why a gazebo is better than camp!

I have just recently contacted online customer service as to why I have to change my password every time I access my account. This is a recent development as I have within the last year been able to make payments online. I don't know who is monitoring their online business practices but it is really frightening to me that a large company can operate in this fashion. My credit rating took a hit even though I made payments on time. It goes without saying the stress it has caused me and continues to do. I am through purchasing from this company even if they are the only ones who have what I am looking for.

Since I was returning the one shirt, they told me that they could not do that and so my $10.00 coupon would end up being worth $4.80. Instead I was very upset and ended up taking the shirt back with me. What I am seeing is that had I known there would be a problem, I could have separated the order into 3 instead of 2 and just to let you know all three items were priced at over the $10.00 amount that was required to use the coupons! So please tell me why this would have to cause such a problem when it could have and shouldn't have been any problem with a little common sense on your employees part. I'm so angry still and this happened 3 days ago if this is the way you treat a customer. I think will think twice about doing anymore business with your company including online orders. Thank you.

I've lived in my apartment for 35 years and never had an insect problem. I decided to hire an exterminator to find out the problem and was told that the JC Penney mattress was infested with bed bugs and eggs. My world has been turned upside down. I was advised to pack all of my possessions in garbage bags and evacuate immediately. My family had to move to a hotel for several days so the exterminator can clean out my apartment.

I've called JC Penney customer service multiple times and received bad attitudes and no help. I was told by your customer service representative that there were 3 other cases with bed bug infested mattresses. I was told by customer service that I will indeed receive a full refund and the mattress will be picked up immediately. When I called to confirm the mattress pickup, I was then told that I won't be receiving a full refund and that I would receive a new mattress instead. I've left several messages with the customer service manager, John, and received no call backs.

I'm afraid that this situation will reoccur and I can't afford another mishap with another mattress. I've spent so much money on 2 separate exterminators, hotel bills, laundry services for everything my family owns. I had to throw away a lot of possessions. I'm deeply traumatized and just want a refund and forget about this ordeal.

All I want is my money back and those mattresses out as soon as possible. They are being rude and not trying to help me. I think they are wrong because I purchased the mattress from them and I keep going over this incident. I can't sleep. There are several mattress in my house and that mattress was the only one that got infected. I have pictures of the marks and the bags of the nightmare I call as an apartment. I just want my money back. Please if you can help me.

I believe if the receipt was dated Jan - March irrelevant of when I mailed it, that it should cover that period. Who controls the post--first class takes a week.They just wanted to get out of paying me the second check. $10 a month membership. A total waste of money. There is nothing in the small print that says you have to send the receipt in early, because if they receive the check within the next period, you lose the period it was officially sent for. They need stopping from doing this, this is bad business ethics. Beware!

We have read reports of other tables doing the same thing. This is quite scary. We immediately called the corporate office of Penney in TX and talked to the person who handles these things, and she said it was the first report she had gotten on this table. We asked for the manufacturer of the table, so we could contact them. She said it is done internationally and she couldn't contact a manufacturer, because they don't have that information.

The store has offered to exchange the table for a new one. No way. Why would we get another that could do the same thing. We are also concerned that the glass on the bistro table will do the same thing.

I explained my concerns about having a small focal area in a progressive lens and he insured me the frames I picked there wouldn't be any problem with the lens. He then started trying to push the transition lens and insisted he put it in the computer and then we can work on what we want and don't want. The price is over $800 for the first and only one set of glasses. We finally got the price to an area that was comfortable and he then suggested we pay extra to get them back like in three days. So I agreed since I had a trip planned the following week. On the fifth day, I called the department and found my glasses had arrived at the store and they had just come in. It was 4:00PM, Friday. I informed the person on the phone that I would be right in to pick them up.

The moment I put the glasses on, I knew they were not anything I could wear. The focal point was tiny and at the bottom of the frame, the left eye was clear and the right eye was unclear. I was so disappointed and so regretful that I had put my trust in Penny's optical department. I explained to the sales agent that these were not going to work for me and I agreed to try them for a while and see if it was me or the glasses. This is my eighth pair of glasses and after dinner that evening leaving the parking lot, with it being dark, I pulled up to exit the parking lot and enter the main street and thought "wow, lots of traffic". Then I realized that for every light I was seeing, there was also a reflection of that light in the upper quadrant of my new glasses. I moved them to the top of my head away from my eyes and saw that the lights from the cars were reflecting again in my glasses making it look like there was more lights than actually was.

I decided to return to JC Penny the next day and have them look at the glasses. After explaining everything to the sales manager and believe me, he thinks he knows it all, he had the doctor check the prescription again and it was fine. So the conversation turned to trying to make me think that I had nothing better to do, but go to JC Penny's on Saturday and complain about nothing. He tried to explain that I need to adjust my head to view through the glasses and that even after checking my existing glasses, informed me that I had a special lens and progressive in my old glasses which I could use and see from much better than my new ones. To make a longer story shorter, I eventually came to the point of knowing that he had no intentions of trying to resolve anything and that his goal was to sell glasses be ** if you can see out of them or not, and I told him to just give my glasses back and I would be through with JC Penny's.

My comment to him prior to leaving was "here we are today and I am talking and you aren't listening". This is the same problem we had last Saturday and I should have walked out of here then, but I didn't and so that is my fault. JC Penny is the worst for eyeglasses, the reason I hesitated so long to go in and give them a try was because of several stories I had heard from friends and relatives just like this and sure enough, here it was happening to me. I now have a pair of $274 glasses that is in a draw one day after I picked them up, they are useless. Take my advice and go someplace else for glasses, pay a few dollars more and get something you can use and stay away from JC Penny's Optical Department in Del Amo Mall. The manager, he is so full of himself and knows what is best for you and you will never make him see any difference. I paid $274 for glasses that can't be used.

She told them when we picked them up, they weren't right. But they said to give a few weeks, so we did. In the meantime, we moved to Florida. We both had to pay the new JCP store doctor to "recheck" our eyes because it had been almost 5 months since the last exam. Both of us had our glasses remade, and neither was right. My wife returned the glasses 4 times and she told them they still weren't right. They told her to go somewhere else, it was her eyes. We went and had 2 eye doctors check the glasses, and they were both wrong. Mine had center of vision off, and hers had the right eye script in the left, and the right was made way off of the script and center of vision was wrong.

We tried to get our money back to get glasses elsewhere, but they tell us they can't do that. The Altamonte store said they can only give us back $56 because that was their work, we had to go back to Greensburg to get the rest of the $300+ per pair. She called their help line 1-800-help111, and got nothing. They have to remake them with a co-pay because it has been so long since they were originally ordered, and won't give back the money.

My wife asked how many times they need to make it right, and they had no answer. She also asked why we should have to pay a co-pay for them since they have never been right? Each time they have been remade, she has been a without glasses a month or more. In the last 10 months, she has had glasses in hand only 5 months, and they have been useless to her. She can't drive without these, so forget work, or being able to go anywhere.

The first time we took them back, they reflective coating was peeling and flaking like crazy! They told her the Florida weather was hard on glasses. Must be, since they started flaking 2 days after she arrived down here, and they were 2 weeks old!

I used to work retail. If I had told a customer what she was told, I would have been fired, the customer would have got their money back, and would have been given a $100 gift certificate. We would just settle for our money back for defective glasses. By the way, these were single vision lenses.

I used a $10.00 gift card on this order and was not even given the gift card back. Penny's is much unorganized in their catalog/online dept. I will not ever use this store for ordering again.

Finally, I called the I think the main office, then my glasses were swapped out with a new pair. One month later, my lens broke again and no longer covered. I paid full price for that lens. About a year and a half now, my lens is broken. They told me it would cost more for new lenses, then a new pair of glasses so I ordered and paid for another pair. A few days later, I got a call that my frame/color is no longer available. Finally, I agreed to another color option. Two and a half months and both lenses are broken. I paid the under warranty cost to replace them. The second time I wore them, my wife noticed that they are broken already.

I do not understand this. I am not abusive to them and keep paying for. I am told getting Polycarbonate lenses, which are supposed to be much tougher, I use safety glasses at work and they are Poly Carbonate but do not break like this. I have not gone back this time, having decided to buy a different frame from a different store. I feel I can no longer trust this store or their lab to provide me with the quality product I feel I am paying for. One more note, after the first time when the glasses were swapped out and broke again, I tried to point out the lens appeared much thinner than the other one but they did not seem to agree with me on this. I don't feel I have any recourse at this point because I continue to buy glasses from them, but I like the frame.

After being a loyal customer of JCP for almost 10 years and finding myself in the best financial position of my adult life, I got a ridiculous letter in the mail today stating that with the use of their credit scoring system that predicts your ability to meet future debt obligations, they are lowering my credit score. My husband and I have the greatest joint income we have ever had. I cannot believe JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations, better than my 10 years as a loyal JCP customer. No more. As a family of 4, what I might have charged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years. Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter, and for that and that alone, we will not be shopping in JCP. Macy's, here we come!

This was awfully disturbing to me as I put wall anchors and had just painted the wall. One panel was 83 and one panel was 81. I purchased three sets of drapes and I checked all three pairs and found 81, 82, and 83 inch length. How can this be. There is no way they can sell these drapes in the package and say they are 84; this is very misleading. I have spent time to take out wall anchors, patch my sheet rock, re-prime the wall then repainted with paint. I still am waiting for paint to dry so I can finish my installation. I feel very mislead my these event that should have been a rewarding one to see a room finished as you had hope for. My feeling now about this experience is not too rewarding for me. This was my valentine gift to my wife but it won't be ready on valentine's day.

The store number is 1736 with transaction ** and sale amounting to $304.60. The name of drape is supreme. This was my second major purchase of drapes in the past five weeks and these drapes went up flawlessly. That's why we went back for the ones we had no trouble with. I think the package label needs to be re-adjusted so that other loyal customers don't fall in this trap.

I lost time redoing the patching, painting and re-installing.

When receiving my ring back from being sized and sautered together, I automatically noticed that the item did not fit together properly and was not sautered properly. However, since the ring took much longer than the associate lead to believe, we picked it up the day before our wedding. I told the associate that I was very unhappy with it and also informed her I would be back. After the wedding, I came back in asking questions about my ring. When looking at the diamond outside of the store and out from their lighting, you notice a huge inclusion that was not noticeable in the store at the time of purchasing. When talking to the new associate, she informed me that my care package would cover them fixing the sauter at any time. I came to the store many times looking for a new band to add on however, J.C. Penny does not offer anything that matches the style of my ring, unlike the original sales associate told us.

After many trips in and many associates informing me that my ring was fixable through my care package, I finally came in and wanted to send my ring to be fixed. I was speaking with Frank (the Jewelry Department Manager) who informed me that there was a local store in Visalia who could fix the sautering, however, with the style of the solitaire that I purchased, no band or wrap would ever lay flat. I told him then I would like to return it for something that I would be happy with, and he informed me I would need to come in the next day to speak with the store manager, Steve P. Frank informed me that Steve would be in until five in the afternoon, and that his days off were Friday and Saturday, and that he would also be in on Sunday.

The following day, Thursday, I took time off work to come talk to Steve. Upon arriving, a sales associate informed me that Steve was on vacation and also informed me that I could visit Ashoori & Co. in Visalia who could possible see if they could make my ring lay flush. I immediately headed to this company who informed me they could not fix the problem. I came back to the store to inform the sales associate on what they had told me (with a written note from Ashoori) and asking the associate to return my ring for an equivalent priced ring that I would be happy with. She informed me that she would need to talk to the store manager, Steve, and that she would call me.

On the following Sunday, she called informing me that Steve would only return the wrap, and not the solitaire which would not fit flush with anything that they offered. On the following Monday, I walked in with all my paperwork looking to talk to Steve to return the whole ring, to be replaced with another ring at the same cost. However, I talked to Frank again, and he went to talk to Steve, to see what he could do. He came back stating he would only return the wrap, not the solitaire. I told him that I was very unhappy and that they should make right of the situation. I also informed him that I'm not asking for my money back, that I'm asking for a ring that I would be happy with. He told me that I had the option to upgrade my solitaire to another solitaire that would have to be twice as much as I spent. I told him I felt that I should not have to upgrade, and he informed me that all he would do was return the wrap.

I'm very unhappy with the customer service and the way the department manager and store manager handled this situation. I'm now stuck with a wedding ring that I'm very unhappy with. I felt like the Steve just blew me off, and did not handle the situation. I also feel that the first associate was just looking to make a sale and not looking to please her customer. J.C. Penny has lost a customer.

Within the next 10 days, someone did call from JC Penney furniture department and stated that they would be replacing the sofa. This was December 2008. The replacement would be delivered in February 2009. When the new sofa was delivered, it was March, because the first had already been damaged. This sofa began to separate again in the same manner but also on one of the cushions. This sofa had only been in my home for 6 months.

When I called again to have it repaired, I was informed it was no longer covered, because I had purchased the sofa 1 year prior and was no longer under warranty. I explained that I only had this sofa for 6 months. They stated this was irrelevant, because the purchase had been made 1 year ago and no exceptions for the fact I only had this sofa for 6 months.

This was not the 1st time that I saw that. Even some of my families that shop here also noticed that and they told me that such people shouldn’t be working for JC Penny because they are spoiling the company’s name... I feel she is the rudest cashier a company can ever have. She is loud and rude as well. The only thing that I can say is if JC Penny keeps this kind of cashier, then a lot of customers would prefer not to shop at JC Penny because they don’t want the whole store to know what’s going on. Cashiers should be trained to be polite and humble... If I ever see her again being like that, then I would rather not come to shop at JC Penny or might as well let my friends and families know that JC Penny had got rude cashiers.

The results were astounding! Penney's price for one blind after 60% off was 50 dollars higher than the competition with no sale. The total for all five blinds was 50% higher even after the 60% off! The total for all five windows was over 1200 dollars from Penney's after the 60% off compared to the competitors 800$ with no sale! Here are some of the details- one blind was listed by Penney's as $576 retail and for sale at $220. The other stores regular retail price was 181$.

I am very concerned that people even with the right to comparison shop, do not have the time or knowledge about these pricing techniques to be treated fairly. I believe the anti-fraud law states a company cannot deprive citizens of their "right to honest service".

After calling the corporate office and discussing it with Mr. Blaine **, no reason is being given for the price gouging. Please let me know if there is some way to let consumers know of these unfair practices. Your help is appreciated.

So, I walked in and patiently stood at the counter. I could see that she was with a customer. She poked her head out and said, "I need to finish up here. It will be a few more minutes. I want to get these done while she is still happy. Give me 15 minutes okay?" No, not okay. I have already paid for my pictures. I know they are there. Open the drawer and hand them to me, and then I will leave! What is so difficult about that? I didn't have 15 minutes to wait. I had to go get my kids from the babysitter. I had better things to do than sit around and wait for this gal to decide that she had time to hand me an envelope! I really felt like this woman gave me poor customer service yesterday.

The lady from the collection company hung up. My husband called me at work and told me about this. I couldn't believe it. I have not received a statement or even a late statement saying we owe money. I then called JC Penney to find out what was going on to see if someone was using my account or if they knew of anything about this. I called the customer service dept. I spoke with Ivan. He did say yes, my account was closed due to none payment. I asked when this happened and what I owed for and he couldn't tell me. He said that once the account is sold to the collection agency, they have no records to look at. He said the only thing he could see was that I used my card in Nov. of 2008. I asked why no one had contacted me about this. He said that they did try to contact me and had no answer. So after several attempts, they sent this to collections.

Then Ivan said he couldn't call me because they didn't have my phone number. "So how did the collection agency get my number," I asked, "Since you sent them all my information." I then asked to speak to someone else higher up and he told me no one could help me, that once your account is closed there is no more information on your account. I explained that I thought this had to be a mistake. I have had a JC Penney's card since the 1970's and that I have always paid my bills and then I said, "What is your procedure when someone forgets to pay one month? Do you get another statement?" He said yes and then there is interest attached to that. I explained I had never received any statements. I asked for proof that they had sent anything and what I bought. He said they have nothing on file and he couldn't send me anything. I would have to go through collections.

I was then told by Ivan I could write a letter to the dispute dept at JC Penney and they can look into it. Of which, he gave me the address. I sent a letter and have heard nothing form them. I said, "How can I send a letter when I don't even know what I'm disputing?" I explained that this is going to affect my credit and that I'm really displeased with JC Penney for not trying to contact me or help in anyway.

After making my $400 plus purchase, I drove the 63-mile trip home, looking forward to being smartly dressed the next day. There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning while getting dressed. Plans were ruined; it's too late to return to the store time to redress. Crap! Now I'm late!

So, wearing a suit I did not want to wear, I drove to my meeting. Life goes on, but I needed to return the product to have that ** security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the devise removed.

Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand. I arrived at the store twenty minutes later. I asked for Carol, the manager, and I was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made her self available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with J.C. Penney. I am a process improvement professional who was willing to give my advice for free. Now, I feel insulted and victimized. That I will not abide. I am the customer! So remember, dear manager, the days of avoiding customer complaints are over. If you won't hear your customers' complaints, there are millions of others who will.

Thankfully, mom still had dad's driver's license because according to them, that is the only way they would remove this from me. They stated they cannot add or subtract a social security number without written request and ID. Well they sure as heck added my number of their own accord, but I was rudely told "that wasn't this department". I can not believe the total runaround and blame passing that is taking place to simply clear what everyone involved already knows, that this is not my account. And again, what if I did not have access to my dead dad's photo ID anymore? They specifically stated that without it, they could not remove these accounts from my records. So I'm still waiting to be alive.

I never was a part of this credit account in any way, shape or form, but upon them closing his account and reporting to the credit agencies that he was deceased, they also reported the same under my social security number. This effectively locked up my credit making it impossible to renew the bond I am required to hold as a licensed contractor. This is still being resolved and currently waiting on Experian to change my credit report accordingly. Equifax already has and somehow TransUnion never did show this "deceased" account record.

How in the heck does JC Penney report me as deceased under my number anyway? To add to the fun, their "fix" was to reopen my dad's account under my social security number reporting to the credit agencies that they made a mistake that I was not deceased. What about their mistake that my social security number never should have been tied to this account? Granted I am a JR, same name as my dad, but what the heck that has to do with social security numbers and the fact that only these wonderfully intelligent processors cross referenced the name at some point and decided to add my number to this account for reporting purposes.

Henry ** told me that if he voids the order, I will be charged 25% of the price, also seemingly outrageous. I said, "How do I know if I want it if I don't know the price?" And in front of 2 other employees, he pointed to the $169.80 and said, "I swear to you 70% will come off this price when you ring it up." I took all of the measurements around my house, spent 2 hours logging in the information into a computer in the back. And of course, the offer did not stand at the front register. I demanded to speak to him, but he was not around. I got passed around to just about every employee there landing at Annah ** who told me there was nothing she could do. That was 3 hours and 30 minutes total of my time in the store.

I can maybe understand a manager who does not know how the store works - but they should not be allowed to gauge the price up to $566 and call it a 70% off sale when the price comes down to normal ($166.80). That's bad business.

We returned to the store, and she was still upstairs. It took 10 or 15 minutes for her to finally come back to the desk. When she came, she admitted that she had misunderstood which coffeemaker I had and that one had been discontinued. She did a transaction on the cash register and handed me a piece of plastic (gift card). I told her that I had not tied up two hours of my time for a piece of plastic. I had to leave the store and go somewhere else to buy a coffeemaker with a stainless container.

This is not good customer service! This is why businesses are closing their doors. If a customer experiences something ridiculous like this situation, they are not going back. Word of mouth is not good either. JC Penney is selling defective merchandise and merchandise from companies that have filed bankruptcy such as Sharper Image! Not good!

Then I called JC Penney's because I bought the furniture from them thinking that they can at least help me with Palliser or try to help satisfy me because of how they sold the furniture as being top-of-the-line and also told me that I would not have any problems with the warranty. Well, I spoke with the Customer Service dept., supervisor and manager as well as spoke with the manager of JC Penney's at Southcenter Mall in Seattle where I purchased the recliners and they all said it's my problem and Palliser, and there was nothing they can do.

I really took this attitude to heart. I went online under many JC Penney search areas, called many phone #'s to get a corporate office address. Finally, from Texas, I got an address. I confirmed it today and Lordy, Lordy! I found a cutesy, giggly associate in our local Boise store, who somehow was in an area that she gave me this phone #. When I called it, the woman there gave me further information: CEO of JC Penney, Mr Myron Ullman, 6501 Legacy Dr., Plano, Texas 75024-3698. Phone # is 1-972-431-1000. I certainly hope my research will get to all of the previous and new posters on this site. I just called, so the # works.

Go for them, folks. Do not forget, all those late fees, etc. goes on your credit report(!) and you should all report this to the Better Business Bureau in your area. This has to stop! Good luck!

When I advised the claims rep of this information, she informed me the unemployment application could not be processed without having the employer to complete the portion. I gave the claims rep the telephone number to Lowe's and the person's name in HR. I've had to continue to pay my bill. Meanwhile, I continue to receive the runaround. I am unemployed and I paid for this insurance for this purpose and I can't use it. This appears to be scam of sort and I need help. I've done just as JC Penney requested. I can't make the people at Lowe's sign this form.

On my second day of training (which ironically was more for customer service and cash register operation), I was advised that I would be put in the Catalog Department, with no training and no idea of what I was doing. I thought that this was strange that they would not advise or train a person for this position as it does seem to hold a lot of responsibility, not only for sales but as customer service. It also requires strength and the ability to lift well over 50lbs. The reason being, when people come to pick up catalog orders some of them are extremely heavy. Furniture, cabinets, and other various items are expected to be loaded by the associate onto the customer’s car.

Upon my second week of hire, I checked my hours to work for the next week only to see that they had scheduled me for over 40 hours. I took the time to speak with the store manager **, who in turn did change my schedule without telling me. So I showed up the following work week two hours early when I could have been home preparing my handicapped child for school. The changing of schedules seems to be common practice with this store as I was advised by the Department Manager to check my schedule every day for changes. I was advised not to discuss this with the assistant manager ** as he would only cut my hours to less than 10 hours a week and this would affect the department as a whole.

One day, while working in the middle of the afternoon, one of the sales floor associates was advised to remove part of the carpeting from the sales floor with solvent. The solvent was so strong that it made all of the associates in the catalog department as well as on the sales floor very dizzy. We were told to "deal with it". When an elderly lady came in to pay her bill, she became very ill from the fumes. We were not told any procedures on how to handle this, however common sense took over. First, I helped the woman to sit down. I then called management.

I was advised that there was nothing that I could do to help her. That she would be fine. I told the manager of the day that she was very sick. At this point I was beginning to get very anxious for the lady as she looked as if she was going to pass out. I was then advised to get the woman to the front of the store where the fumes were not as strong. I know that this wasn't following what management said but I decided to get the wheelchair and get the woman out of the store. I took her to her car and sat with her until her color came back and she looked better.

I then called the manager and told them that they really needed to fill out an incident report. The manager at that point very reluctantly did. On January the 1st of 2009, I came into work and checked my schedule. I was not on it for the following week (This being a Thursday and Sunday, being the beginning of the new week). I called the Manager of the Day to ask why. She said that as of Sunday, all seasonal employees would no longer be needed. I was stunned. No notice, no consideration, no respect. For me, this meant that I would be unemployed. This after being told at hire that I would be offered a position as a permanent employee on a part time basis.

I would have to find a job within the next three days (that day being a holiday) and with no thank you. I asked to speak with a manager. I was then advised that they told me that this position would end either the first or second week in January. I told the manager that was a very open end date and further more they were letting us go without any notice. She apologized and said there was nothing that she could do. I would have been more understanding except that I had been asking for the last three weeks if they were going to keep me and if not, what would be my end date.

I found upon picking up my paycheck on Saturday that this is what they did to all of the seasonal employees. They didn't give ANY of us any notice. So when thinking of working at this particular store, you may want to check that this is the way you want to be treated. Their idea team work and GREAT service is only dependent on when they want to give it. I am very, very discouraged with this store.

The consequences is that even though this was seasonal work, they never gave us any notice of the end of our employment, putting a lot of people out of work with no opportunity to find another job when this one ended. They didn't care about the health of their customers. They never offered any associate who was lifting or doing any type of heavy work any safety equipment. Wearing high heels and dress clothes, lifting a recliner to a customer’s car is apparently part of the job that I was not advised that I would have. However after being put in this position I was advised that as an associate in the catalog department that this type of lifting is expected of me, regardless of any health issue.

Thirty minutes later a manager arrived. Drilling me on my hand, and calling me nothing short of a liar. She asked if my hand was already bleeding, and continued to ask me...at least three different times, why I would grab at the curling iron, which I did not do. She then disappeared to find me Ice and a band-aide that I requested, only to arrive another 20 minutes later with a small band aid and ice. My hand was throbbing, bleeding, and extremely painful. No one did anything about this, besides act like it didn't happen. When my hair was finished...

I proceeded to the register, only to be hassled about a check that I was told on the phone would be an appropriate form of payment. I had a swollen bleeding hand, wrapped with Ice and multiple bandages. I am new to the Seattle area from Kansas and had not received my debit card in the mail yet. I explained this to the lady who scheduled my appointment and she said a check would be suitable. I had to wait another 45 minutes being hassled by yet another manager about how I intended to pay for my service that burned my hand sense they wouldn't take my check.

He made me sign up for a JCPENNY card as well as contact my mother in law via telephone and give them her credit card number to pay. He wouldn't even let me leave to find a bank ATM. Other than my stylist, Sharon. The employees within salon were extremely rude and harsh.

Between the 150.00 dollar hair service that took about five hours total, time lost at work sense I cannot use my hand, a damaged 250 dollar coach purse, and the embarrassment placed upon me like I was some petty thief, I will never return to a JCPENNY store again. Not Portraits, Not Salon, Not Retail.. nothing.

The current status of our JCPENNY credit card account is known. We are concerned that our credit rating has been adversely effected by this seemingly simple purchase of 2 chairs.

Stuck without furniture as they could not deliver as promised nor compensate me for a delay.

We have had cheques bounce and had to pay more money out in fees. I do not make much money and i can't afford this

I cancelled the order and I have been told I will have to wait and have this resolved on my credit card. I have ordered from JC Pennys for years and I have been a loyal customer. Why would they use a trucking company who only delivers during working hours? I could have picked this item up at their store without the hassel of this company delivering these items. Word of advice, do not order furniture through JC Penny. I will take my business elsewhere in the future.

$1000 still on my credit card and not resloved.

I have been charged for three night stands I have only 2 in my posession. Every piece of funiture has to be unpacked by me and put together, I have done this 4 times.

Jc Penney is taking no responsibility for my fall, pictures were taken after i left in an ambulance and given to the insurance company. My claim was denied. I am telling everyone I know not to shop at any JC penney store, they do not have liability insurance if you are hurt there as a customer.

I have suffered severe pain in my head, neck, low back. I can only sleep on my left side, canot lay my head on a pillow. I need some MRIS done to further assess the damage to my head, neck and low back. I have to pay for all of my DR bills. I feel I would not have been hurt so bad had there been carpet pad under their thin carpet, instead of Thin carpet over a cement floor. Don't fall down at any JC penney's.

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither.

they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only. it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither. they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only.

it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

After a few more months of this nonsense with more letters and discussions, the subscription and computer late fees was finally corrected. For months I didn't use my card, until last fall when we ordered drapes and curtain rods. The first drapes were wrong and returned. The second set arrived, but only one curtain rod arrived--the other was on back order. There was some confusion about my payments online due to the funky checking account numbers used by First Hawaiian Bank at my last duty station and a late fee was issued, and again corrected after a few months. I'm stationed in Germany, and when the back ordered rod wasn't received after four months, I returned the drapes and one rod through my APO using Priority Mail and Delivery Confirmation.

After months of no refund and more letters, JC Penney claimed (in another cookie cutter form letter) that they'd never received the merchandise, despite the USPS tracking showing they received it about two months ago, and they blamed it on the USPS. I emailed and wrote JC Penney a certified letter complaining about this, as the packages were properly returned. I also cancelled my account with them after 30 years of regular shopping. My APO referred me to the Postal Inspectors and I filed a complaint. I also told JC Penney that, much like they did so casually for me, that I would be tacking on late fees and making further complaints (such as this one) to the Federal government, the state of CT (where the merchandise was returned) and TX (where the corporate HQ is located.)

I'm angry and disappointed by a once-great company. On top of all of this, in the course of my contacting JC Penney, I learned that their CEO, Myron U., received $10 million in bonuses last year despite poor earnings. Everyone is getting screwed except Myron and the gang, it would seem. German apartments do not come with window treatments. For months, while waiting for the order to be complete, we had packing paper covering our window. This was embarrassing whenever the landlord came by, and our place faces a busy street in a tourist town.

Curtains, while available locally, are expensive, and as a regular JCP customer I expected quick service at a good price. That wasn't the case. We finally drove two hours to Munich and bought the appropriate drapes and rods at Ikea for a much better price, and they were up the next day. In my estimate, although the dollar amount is not great, my time and stress battling the corporate drones for two years and the potential risk to my sterling credit rating lost JCP my business and respect.

One day I was called in to work early for someone else that had call-in, I got there at 9am and when my department manager got there and knew we had limited coverage for the night shift, she wanted me to stay until 12 midnight. I told her that I could stay until 8pm that would put me working 10-hours, I told her if I stayed until midnight that would put me working 14-15 hours straight and that I had to be back at 8am the next morning. She informed me that I needed to be more dependable and that if I don't stay It might hurt my evaluation coming up soon.

I reminded her that I had never missed a day, I have never call in nor was I ever late and I am always available when you called or needed me. She just walked away mad. But, I did not stay. Once I had a dispute with a belingerant customer which the customer was a relative of an employee there (long story)...the manager Steve S., just so happen to come by, but still didn't see the whole dispute. He order me into his office..ok...when I went into his office, he come at me with the most evilest eyes and said, GET YOUR FAT [expletive] OUT OF MY OFFICE, I DIDN'T TELL YOU TO COME IN MY OFFICE. I was in shock, I said, excuse me sir, I beleive you did say for my to come in your office. He just interupted me and said, GET-OUT, I'M NOT READY FOR YOU YET.

That was the day I quit, I told him he stepped over the line. I HAD ENOUGH OF THIS COMPANY! I TOLD HIM TO TAKE IT A SHOVE IT. HE WAS RUDE, DISRESPECTFUL, UNPROFESSIONAL AND OUT OF LINE. I call the corporate office and issued a complaint and told them everything, but I have yet to hear back from them. For real, I am glad I'm just out of there and I know more of my friends are to follow. This has damaged my confidence in a company and working in a hostile working environment and also a slave-driving over-kill employees has effected me emotionally.

today a third person informed she only saw that it was damaged but she did not see a re-order or a refund, and she also told me someone would get back to me. We were informed that the on the &th of July that it would be delivered on the 9th of July so I took the day off from work. and no one called me with any information.

I used a vacation day we put all our living room items out to be picked up by the town the night of the 8th and we are sitting on beach chairs

When the office walked in the room he immediately said that I was under arrest. I was a nervous wreck, i have never been so humiliated in my life. The officer then read me my rights and after hearing my story. He stated he didn't believe I tried to steal anything and he would try to get the charges dropped. I wasn't taken to the Police Station instead he gave me a citation that stated Petty Theft on the ticket. I have been calling the Modesto court house since that time and when I call they keep telling me I'm not in the system. I have to appear at the Police Station on July 11th between 1-4p to get booked. My court date is the following monday the 14th.

I had to purchase an airline ticket for this and it definitely has caused a hardship for me. I had to take off from work. I tried very hard to retain a lawyer on my behalf but they were too darn expensive. JC Penny's sent me a letter demanding I pay $250.00 dollars within 20days of the letter which was dated July 2nd. I just don't understand it at all I haven't been convicted of anything yet and yet JC Penny's is already after me for money. This entire mishap ahs caused me so much stress and sleepness nights, I don't know want to expect. I just cannot believe that I'm being treated like this. This has been hell for me and not to mention my family. I will give an update when I return from California.

I called the Trucking Co. and left a message if these items would be at all delivered today. No returned calls. So, I called JC Penney and cancelled the order! Does JC Penney have any obligation for this bad customer service! Thank you. (I am writing to complain to the JC Penney corporate office.)

Never heard from trucking company as to where my furniture is. Not even a call on SUNDAY the second day in a row for non-delivery!

I do not, nor have I applied or co-signed onto any accounts with Shannon, this includes JC Penney's and my credit is being affected by a debt that I do not owe and under fraudulent false pretenses.

I want my named removed immediately from JC Penney's records, LVNV FUNDING LLC, and from Allied Interstate and ANY ADVERSE OR DAMAGED CREDIT RATINGS CORRECTED & RESTORED, as soon as possible. I also want the harrassement PHONE CALLS & LETTERS TO STOP. Shannon no longer lives or receives her mail at my address.

For the past three nights I have been closing by myself in my department, because they don't want to schedule people to work with me. Last night on 5-14-08 I didnt get off the clock until 12:00am, which I came in at 3:30. I was stuck at the registers by myself for 3 hours, and was forced to mainly clean up a lot of peoples messes. I have been rated below average for stocking as I was the only one that worked for 4 hours a day stocking hundreds of shoes a night and couldn't meet the deadlines as I was the only person that stocked shoes. I have grown with such dissatisfaction with this company I have often thought about taking my career elsewhere. I am sorry for all of your bad experiences and I hope you understand it's not all of us, some of us actually do care about you.

First, my portrait club membership was not listed in the computer, then we had to haggle over pricing. I expected things to be as they were the other times I have been there, and this time everything was an issue. The gal mentioned that Ava wasn't very happy in her pictures but seemed to get more comfortable as they went on and seemed fine now. I told her yes, she was a little shy about it. She recommended to me that next time I come in early to get her acclimated to the photographer and the studio!!!!!!!! I did come in early!!!!! There was one photographer and back to back appointments.

In addition to my poor service, I heard the service provided to another family who's appointment was written down for the wrong day. This gal told them basically too bad, they didn't have room for them at 2, and that their appointment was for the next day. She did everything but tell them they were wrong. After they protested, she squeezed them in. Based on the service I have received the last several times, and my horrible experience on Sunday, I will NEVER return to the portrait studio at JCPenny's, and I will continue to NOT recommend it to my friends and family.

When I went to sign the total, there was no 10% discount and shipping was going to be $205! I thought they made a mistake, but then she said"oh, I forgot, no free shipping on large items and no 10% off on furniture"! What? I even asked if I could pick up the furniture myself(the warehouse is in Chino) but they said no. At this point I was furious. I asked to speak to a supervisor. She ended up giving me the %10 off, but said she would reimburse me the shipping cost after it was delivered. At this point, an hour later with my one year old in tow, I just said ok, and left.

When the furniture was delivered I was at work and had my daughters grandma signed for it. She said they dropped 2 boxes off the truck, but the guy told her that it would be fine because they are "well packaged". When we got home from work and opened it up, the large mirror was shattered and the dresser had damage to one corner. I called to inform them, but they told me I had to call in the morning and speak to the original person I ordered from. I did and now it is May 28 and they finally dropped off the new dresser and mirror, however, I explicitly told them that they had to pick up the damaged furniture at the same time and they refused.

My mom called me at work upset because the guy was so rude to her. I called JC Pennys and told them that I am not a storage unit and that if they did not return today, that I would be putting the furniture in my driveway and I am not responsible for what happens to it. In the meantime I have already paid 2 bills!!! All these major companies are truly failing in customer service. Then they sub out there shipping to companies who pay guys $10 an hour and expect them to care about each order. I am so sick of these large corporations who employ no one that remotely cares about their product. It's all about the profit margin. Shame on you!

Other customers stopped and stared, thinking something was seriously wrong with me. As he approached I informed him I was ok, just kind of dizzy and asked that he leave me alone. He disregarded me completely and continued to approach my fiance and I. I asked him to leave me alone once again and he proceeded to yell at me to be careful - but he said it in a condescending tone with a smirk on his face!

I was livid at that point and decided against making a purchase at that store. We set our items down and went to the elevator to escape the employee who was now blatantly making fun of a pregnant woman for being dizzy! On our way to the elevator the male employee walked over to a female employee and began making rude comments about me! I distinctly heard him say That girl, see her over there (he pointed at me), was scared of the escalator and she was crying and s%$#. I turned and made eye contact with this rude individual just to ensure he knew I could hear him and he continued on berating me!

Had I been feeling well I would have stayed and demanded to speak with a manager. I am appalled that JCPenney has such horrible, rude employees! I will never shop in that store again and will advise my family and friends to do the same. Harassing a pregnant customer is totally unacceptable!

I was humiliated in public. My blood pressure also went up as a result of this bizarre incident, which could have had negative effects on myself and unborn baby.

In general anyone without a receipt was treated as if the were a criminal. When I told my supervisor that I would not do this because I thought it was at best unethical and probably illegal I started getting seriously harassed.I have been humiliated in front of other employees, monitored on the security camera and many other things. I decided to file a complaint with the corporate office and thats when things got VERY ugly.

I finally quite my job today because the stress was just to much. I strongly urge anyone that feels they have been mistreated at a jcpenny store due to not having a receipt to contact their local jc penny district office.This type of behavior has to stop. Retail Stores should be expected to do what is written in there policies. My life has been a living hell since this all started AND I STRONGLY URGE ANYONE WHO CAN IDENTIFY WHITH WHAT i AM SAYING TO CONTACT THE PROPER PEOPLE SO THIS CAN STOP

I know that this practice of LOW BALLING customers has been going at at this store since it opened three years ago, as far as the financial damages........its anyones guess but i would venture to say that it is hugh.as far as my own losses, I had to quite my job and have not had a decent nights sleep since this whole thing started in dec.I'm having serious problems with my stomach and pretty much feel depresed and anxious about going to my 9.25 hour job. I actually had a manager put on a pair of mens underpants over her clothes and scream at me because she thought that I should have not return the underpants. I have been monitored on the servelience camera. i have been called into the managers office over and over again and interigated for no reason. I was told by the district manager to not have any conversations regarding my complaint with anyone in the store including the store manager pending the out come of the investigation and still was taken into her office and interigated.

I immediately called Mr. Jackson, who denied his part in this mistake and who refused to discuss it with me, referring me to the department manager, Holly Kerwin. It took several attempts over a period of two weeks to reach Ms. Kerwin on the phone. Then began a three week period of back and forth between Ms. Kerwin and Nancy Rogers, both of whom referred me back to the other, both of whom promised to check on it and call me back, which they did not do. Finally, I spoke with the store manager Tom Gieger on April 12th. Mr. Geiger concluded the matter by promising to refund my deposit if I came in and purchased another sofa. I spoke with Mrs. Kerwin regarding the new purchase on April 13th. She assured me that she would speak to her associates and make them aware of the situation so that they could help me when I returned to the store to choose a new sofa. She stated that I could return to the store any time after a specific day and talk to Kelly or Tracy. When I returned to the store on April 18th, the sales associate Tracy knew nothing of my situation and could not help me. My subsequent phone call to Ms. Kerwin on April 19th was not returned. After this I refused to return to the store again and made my sofa purchase at another store.

My account has been charged for the deposit on the three sectional sofa pieces and the coordinating chair in the amount of $609.53. This mistake was made by the sales associate, who did not know his merchandise and who did not listen to the needs of his customer. The problem was then compounded by poor management. On March 1, I received a credit receipt in the mail in the amount of $134.78. There was no letter of explanation. I am requesting a refund of the remaining balance of $474.75.

My fear is that I have paid for, but will not receive, the same furniture that has been advertised or displayed on the floor.

Dishonest pricing representation. Consumers beware.

I just want to warn people. If something further occurs I will return.

It has caused good food to go down the drain. Both meats and sides totaling each $25.00. The third time cost $30.00. My house could had been burned down. It caused smoked damaged twice. It's not extreme, but enough to get me mad.

My husband passed away and when I called the insurance co, they told me that a heart attack was not covered.

This bed is not safe for any toddler or child. They could fall through the gap and get caught and be seriously injured. JC Penney will not let us return this bed or give us our money back, because they have a 7 day return policy. Our second baby is due in 8 weeks, so we had to buy another bed and nightstand that is safe for our toddler. We have lost $590 from the order at JC Penney. I've talked to 3 or 4 customer service reps,

and emailed many times, only to be told that they will not accept a return or give us our money back.

We were also told via email that this bed needed a box spring, and after we bought one, we realized it doesn't work on this bed.

They want all the original receipts, cancelled checks, work order's, etc. I did not have all the originals but they still honored it. Call 800-992-1997 and get what information you need. This is the Jeep customer service line. They will give you another number to call to file a claim and give you a reference number. I did it online on their website myself.

Jeep Grand Cherokee window regulator's cost about $350.00 to replace. Your window all of a sudden just drops into the door and won't stay up. You either have to tape it or use little suction cups. If you live in a hot area don't use tape as it will damage your paint.

I am now left with a sofa that hasn't lasted a year and a half with the fabric defect and nothing I can do. This is insane. It is obvious that there is something wrong with the fabric. This is a $900 sofa and it looks awful. I was sure I would be able to show someone that this had to be a flaw, but no one wants to even look at it. Don't ever buy a sofa from JC Penney or Broyhill if you want to be sure that after a year if you have a problem someone will want to help you.

I explained that I was told there was no waiting list and meanwhile my Liberty with 60,000 was making noise in the front suspension. I asked him who my attorney should contact when I crashed. He became quite helpful after that and got me on the waiting list at TWO dealers. So what do I do between now and the time they call me??? What happened to SAFTEY regulations! I think this will be the last Chrysler I own! Anyone want to buy a used Liberty??? Hey, I have a Sebring Convertible with really low miles for sale too!

RECALL and NO parts available.

On Dec. 21, 2006, the blower for the heat/defrost/etc. stopped working. I took this to the dealership and found that Chrysler had 900 on backorder and could not tell me when they would be in.

Colorado has had 2 blizzards in the time from the 21st to the 9th of January (I still don't have it fixed because the part isn't in yet). I contacted Chrysler and they were no help. They would not provide me with a rental due to a defective car - I have no heat/defrost and our temperatures have been in the single digits. Their explanation was that my warranty was expired and they wouldn't cover the cost of a rental even if my warranty was in effect. This experience has made me never want to purchase another Chrysler/Dodge/Jeep product again.

The bulletin plainly states that some customers (customers who tow) will notice a substaintial loss of tourque and powerdue to this fix. According to the service manager I had a meeting with over this issue stated that the replacement converters did not appear to be improved to handle the demands of the engine, but rather the same failed part...the repair evidently is that the system's computer was reflashed with new instructions that changed the whole tranmission sequence and that the overall engine was de-tuned to reduce the horsepower of this engine.

Needles to say this is not the vehicle I purchased, performance is a complete bust. I have been advised to keep close records of MPG & performance per the service manager. I was getting 26 to 29 miles per gallon when I was not towing my 3000# trailer and 22 to 24 with the trailer...todays measure of MPG was less than 15 MPG while towing! This is the latest in a string of electrical failures, and air intake/turbo system problems. I will be contacting Jeep with a far more detailed report...I just wanted to report this very serious problem and its completely inappropriate fix that will soon be more broadly known.

When I needed to purchase a vehicle for my business, I am a blacksmith and farrier ( I shoe horses over a large service area) The primary needs of vehicle capabilities were towing capacity, 4WD, MPG and cost of vehicle.

I was sold hard on the fact that this vehicle could do it all & then some. For the first 30,000 the vehicle performed as advertised, other than the string of electrical problems and air intake trouble. But now with this fix of the tourque converter, Jeep has seriously reduced the towing capacity, MPG and efficency of this vehicle. It certianly no longer will work like I need it to.

I also will most likely seriously damage the drive train because with its greatly reduced capacities, my needs will constantly be operating well above its 90th performance percentiles. Instead of an extremely well powered towing vehicle, I now own a grossly under powered car. This is a terrible design change certianly beyond my control and something that I did not cause...What are my options??

When I call for status they repeat everything that I already know except they don't know what trucking company will deliver, or even if they have ever been notified. When you place the order online, it doesn't tell you when or how long shipping takes. I had one employee even admit that. Now they say I am lying. Could they be any worse?

I called JC Penney's customer service and the representative I spoke with said that it has not been cancelled and that they have no record that anyone from JC Penney has contacted me. He recommened I wait a few days to see if it is really cancelled or not. I am upset becuase

1) they took the order, I waited two weeks thinking I was going to recieve the item and now it may (or may not) have been cancelled

2)JC Penney is unable to either confirm or deny the status of my order

3) since this order was placed on line JC Penney should have limited the number of orders they processed if they were only going to get a limited supply.

4) JC Penney should be filling the orders in the order in which they were placed but there is no guarentee that is happening and lastly

5) there was absolutely no discretion used by JC Penney when they called and left a message at my house regarding my order. This was going to be a suprise for Christmas but now becuase they said what I had ordered and becuase I didn't hear the message first, the Christmas suprise has been ruined! Thanks a lot JC Penney!

I have paid for something I never authorized since 1989.

Loss of a $500 armoire because the door broke in half. Loss of another $300 desk because the drawer broke.