About Invicta Watches
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,480,345 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have about 10 Invictas because they are nice looking watches. Most of the chronograph mechanism do not work right on any of them. Some of the buttons just don't work and the others do not reset to 12:00. I have purchased 3 automatics and none of them keep accurate time. One will lose 5 minutes a day. I talked to Invicta Ryan about this and he said he has the same watches and has never had a problem. Company line. Did some research recently and found Invicta does not make any of it watch works and they are some very cheap even the ones that indicate Swiss Made. I am thru with the brand. A good Seiko or Pulsar will last you many years.
After months trying to get the watch fixed, they sent it back, for my surprise, it was fixed! Still wouldnt recommend and wont buy from them.
I bought my sister a watch for Christmas. She only wore it once, second time around before putting it on she noticed that one of the hands fell off. We went to the store, paid the $30 to sent it to the repair center and now they want to charge me with the repair! A watch that's less than 6 months old!! It was always kept in its own box in the same place. When I called to check why they were charging me because this clearly was a manufacturer defect they replied they dont cover accidental issues. How they got to that conclusion? I'll never know. It's not like the watch was used to play baseball with it! I used to love this brand but never again. I prefer to buy a $20 watch that lasts even longer. I send emails and they dont reply, over the phone horrible experience as well. They dont stand for what they sell. Dont waste your money with these people.
I know I'm not the only one who has had this. The bands that are colored, any color and are metal, the colors instantly start to rub off, 1 wear and they show damage and it is not covered!!! They say only mechanical items are covered. So if you get any band other than leather, silicone or rubber...IT will show wear and damage. I work in computers, I sit at a desk or walk around. No violence on my watches at all BUT they show the colors rubbing off! I thought the iridescent ones since they are supposed to be FLAME treated would be different, NOPE. Wears off just like the rest and they WON'T do anything for you. So if you are NOT paying under 10/month on Evine for a watch with that type of band you will be ripped off! Beware!
I mailed Invicta a watch I bought in January 2017 aboard a cruise ship for repair. The watch runs slow about a minute per day and therefore, needs to be adjusted everyday. I sent the watch to be "calibrated/adjusted" with $28 for shipping. They emailed me that the cost would be $68 to repair. I replied that I wasn't interested in repair because it was supposed to be warrantied for three years. They called me on the phone to "negotiate" the repair cost down to $38.00. I agreed to that and received the watch a week later. Much to my surprise (not really), the watch was NEVER fixed. The sent me a note that it was watertight. Dah! I knew that. So, my watch still runs slow every day. I won't be wearing it any longer.
I love the design of these watches so I have purchased 4 of them. The last watch I purchased 6 months ago. It stopped working so I took it to my local watch repair place to get the battery replaced thinking that was the problem. The technician told me that the gear was bad and he was unable to get parts for it. I thought...no problem, it is under warranty. So to send it to Invicta repair, you have to pay them $30 that they claim is for shipping, plus you have to pay to ship it there (total of $46). They get the watch and send me an invoice for $159...huh? I respond twice telling them it should be under warranty. They write back and say the warranty does not cover "accidental" damage. I asked them what they were talking about and they told me that the gear was bad due to high impact. Mind you there is no outside damage to the watch.
I have done nothing but wear it on my wrist. Then they come up with the excuse that I voided the warranty by having someone else other than them replace the battery…huh?? So now they expect me to pay $46 plus whatever ridiculous amount they will charge me to replace the battery just so they can come up with another excuse to not honor the warranty??? I only have worn this watch approximately 6 times since I rotate wearing my watches. Then they tell me the best they can do is $89. The shipping plus the cost for the repairs is more than what I paid for the watch. Don’t waste your money sending your watch to them, it is the same thing everyone else is saying on here. What is the point of a warranty? DO NOT BUY THESE WATCHES. THEY DON'T HONOR THEIR WARRANTY.
I’m a 59 year old CEO that purchased 8 Invicta Watches. Within a few months of purchase each and every one of them malfunctioned! (Straps, crystals, stems, hour indicators falling off, movement, etc.) Needless to say I will NEVER buy another Invicta watch as long as I live. I highly recommend you don’t either! To compound matters I sent 2 of the aforementioned watches to their watch repair service center. International Watch Service Center (IWSC). I can honestly say I’ve NEVER dealt with a more Moronic group in my life! They actually quoted me a repair cost greater than or equal to what I paid for the watch! Please call me at ** and I’ll go into even greater detail why you shouldn’t buy an Invicta or use International Watch Service Center. In fact I intend to report both to the Better Business Bureau and began a lawsuit against both!!! Michael **
Sent watch in to Invicta’s 3rd party repair company. Email communication was prompt and appeared to be good, but this changed after a phone call with one of the customer service reps. The guy had terrible customer service skills and tried to convince me that I dropped my watch and caused the mainspring to break, which simply did not happen. The watch did not keep time since it was new. After 20 minutes on the phone they offered to waive $150 overhaul fee and make me pay $79 to replace the mainspring. The guy says there is a chip on the crystal and that’s why they won’t repair the movement...really?! They are pretty much just gonna make up a reason not to honor the warranty, so save your money sending it in for evaluation because they will only send you a bill and a bunch of BS excuses. Their repair shop should be ashamed of themselves.
I bought a Invicta Women's 'Sea Base' Quartz Stainless Steel Casual Watch (Model: 20391) for my wife on Amazon In November of 2018. I am on a fixed income and it took us over 5 months to save up the 200.00 for the watch. In January 2019 the hour hand stopped working. As per instructions on the website to take care of the 3 Year warranty, I took it into the Invicta store at the mall to process the defective watch. The store manager noticed the X for 10 had also fallen to the bottom of the inside between the crystal and the face of the watch. The store told me it would cost $28.00 plus $2.00 insurance to have it warranted. I said ok even though they were charging me 15% of its value to have it fixed UNDER Warranty.
The Invicta store shipped it to the only warranty shop listed on the website in Utah. They contacted me today and said the can repair it for $115.00 to include the movement and the dial face. After questioning the CSR about the price, she said it they would drop the price and not charge me the $65.00 for the movement. This also confused me but she said, "That is all I can do for you."
I contacted the company I purchased it from, Watch Technicians, explained what the Invicta repair location said, and I was told they will send me a PrePaid pick up slip to ship it back and they would warranty it for me. This made sense to me, but I could not understand why IWSC (International Watch Service Center 9298 S 500W, Sandy Utah 84070) the Authorized Warranty Agent would not do this for me. So I called Invicta Watch Corporation Headquarters, 1 Invicta Way, Hollywood Florida 33201, explained to the operator what had happened and I wanted to talk with someone at corporate that would or could help me.
When the lady came on the line, I explained it to her and she said she would check on it for me. When she got back to me, I realized it was the same company that told me they would not help me to begin with. I thought Invicta was a worldwide corporation, not just a corporation that sold its name to some local shop that does not have their vision of customer satisfaction. She told me the same thing that the CSR told me. I asked why they wouldn’t help me and she said the watch numbers on the dial were probably knocked off from an impact.
I asked if maybe the defect in workmanship could have been a bad weld or their glue did not work since they decided to warranty the movement but not the dial face. Again I was told that is all they will do for me. I asked them to ship back the watch and I will send it to Watch Technicians to honor the Invicta warranty. I guess the point I want to make is a company spends thousands or millions of dollars to advertise their products and grow their market, then a little guy like me spends a couple hundred bucks on his wife, and they tell you to pound sand.
I too wish I could rate lower than one star. Extremely disappointed! Apparently when you spend $100 on a watch and it stops working correctly shortly after the allotted time frame that's just too bad. Too late to return to Amazon, and when you call the company they are useless. The employees must have taken a course in terrible customer service. They charge $28 to send it in for service! Could not believe it. Only had the watch for a few months. They want you to pay even though their product is garbage. This watch will not keep time or the correct date. Buyer beware! I wouldn't recommend any product from this company to my worst enemy. The claims they make on their products are terribly misleading. They boast of quality and value and their products possess neither! Some value... I spent $100 on a hunk of trash metal!
I do not recommend buying an INVICTA watch. I bought a Pro Diver 6983 as a gift for my father and after 1 year the band started breaking. It was breaking in several places too indicating that the quality of the rubber band was clearly low. I called customer service to request a replacement band and they told me that the bands weren't part of the warranty. I asked them if they thought it was normal that such a nice Swiss watch would break so quickly and they had no answer. So now I have to replace the band for $38 before tax and shipping and I don't think that's right. That band should have been replaced by the company. I will not buy another watch from them. Customer service is EVERYTHING. Sure, it would have cost the company $38 to replace my band, but at least they would have kept a customer.
I purchased an Invicta watch in February 2018--not yet a year old. I wore the watch once. I found it to be losing time so I contacted the company. I was told the battery could be weak since there was no way to determine how long it had been on the shelf. This sounded reasonable, so I had the battery replaced. The watch still lost time. I then contacted the company via email and was told I needed to send the watch in for inspection--for a fee of course.
I paid for the inspection to have it checked out at IWSC repairs. I also paid to ship the watch. Now, I have received a repair invoice in the amount of $65.00. The total of these charges is more than I paid for the watch! They tell me the warranty is void because the battery has been replaced and that replacement damaged the watch--causing it to lose time. Well, if that is the case--why is it acting exactly as it did before the replacement? Maybe the initial battery installation caused the problem?! My business means nothing to them and neither will yours. Please go elsewhere for your watches. One star rating is not low enough.
If I could rate Invicta lower than 1 star, I would. I'm embarrassed to say I have been an Invicta collector for 10 years with about 150 watches, but no longer. They appear to be a great value with heavy build quality and great style... But God help you if you need service. Their service has got to be the worst of any consumer goods company, from my experience. But the real purpose of this review is to warn you to NEVER buy an Invicta watch with a polyurethane or rubber strap. It will last you 3 yrs average. The bands dry rot and crumble into pieces sometimes when you're wearing them... Talk about embarrassing!!! It took me a few years to find this out and now I have at least 12 of these watches with rotted out bands with more surely to follow. But don't fear because Invicta will be happy to replace them for you for an average price of $150 as they are not covered under warranty which doesnt matter anyway because Invicta warranties are worthless.
This company has built watches knowingly with design flaws and takes ZERO responsibility or ownership of this problem. Any decent company would gladly replace these bands free of charge (they cant possibly cost Invicta more than $25) as a sign of goodwill but more importantly taking ownership of a very serious mistake. A class action lawsuit should be brought against this company and I am actually considering it. I should also note that it seems Invicta does not use this type of band anymore in favor of silicone which so far does not seem to have this problem.
This seems to be an admission of the problem but they still will do nothing about it. Clearly they MUST know that this type of problem is not caused by customer neglect or abuse... Clearly this should NEVER happen under any circumstances. A heavy rubber watch should last a lifetime. I've had other quality issues with this brand too numerous to mention (hands falling off as 1 example) but the strap issue is a very serious one as I have over $2000 worth of unwearable Invicta watches due to bad straps. I WILL NOT pay their ridiculous replacement prices only to likely have the same thing happen again in a few years. Do yourself a favor and resist the temptation to buy Invicta... They have no respect for their many loyal collectors and they simply DO NOT CARE about the customer, PERIOD! Read the overwhelmingly negative reviews as they are true. Stay away or you will soon see INVICTA WATCHES ARE JUNK!
I am floored that the watch I paid good money for less than four months ago is not covered under warranty. This watch was worn about 10 times and then the hour and minute hands basically quit working unless you shook the watch. They would then spin freely. Invicta said this is not a manufacturer defect but a sign of the watch being dropped. This watch was taken off and never dropped or hit a doorway or anything else they tried to claim. What appears to be a quality product is nothing more than a hunk of junk. The only thing worse is their so called warranty. I will never purchase another Invicta product again. Unbelievably Bad Customer Service.
Bought an Invicta 6210 GMT alarm watch 7/2018. When I received the watch the alarm did not work. I contacted the company. They referred me to their repair company. They wanted $28 plus shipping costs to send it there. Even though the watch was brand new and never worn and came with a 5 year warranty. When they received the watch, they called and said it would take about 10 days to fix. They said they would have it repaired and sent back. After about 3 weeks still didn't hear anything from them. I called to see why it hasn't been returned. They said that the movement needed to be replaced and they would have to order a new one which would take about 5 weeks. It would then have a new movement installed. After about 6 weeks we finally received the watch back (ALARM STILL DIDN'T WORK).
They wanted us to believe it had a brand new movement installed, but the receipt said only a pressure test was done. All they did was set it on a shelf for 6 weeks, lie about what they were going to do with it and send it back. Not working with even the same dead battery. When we called the company the rude manager said that we bought it on eBay so we didn't pay full price for it anyway. Which is none of their concern where I bought it or how much was paid, their only concern should be this is a brand new watch, never worn under warranty and was bought for a licensed Invicta dealer.
So if you are paying more for an Invicta watch because it is supposed to have a warranty over a new one that doesn't I wouldn't do it. CONCLUSION the only reason Invicta says they have a warranty and a place to send it to for repairs is just to sell the watch and get you to pay more money for it. In reality there is NO WARRANTY, and they will only soak you for more money and not fix anything. AS you can see for yourself we are not the only people with this exact complaint. Invicta is a scam and a ripoff.
Bought Invicta watch 8927 as gift from the Invictastores.com, June 5, 2017. It is a self-winding (automatic) watch, the watch is wound on wrist as well as with attention to winding to be sure it has been sufficiently wound. The watch arbitrarily stops and has to be reset and again wound, this happens overnight as well as at any given time during the day. The watch came with a 5 year warranty that at this point seems nonexistent as when we reached out to the company, they directed us to a repair company, "International Watch Service Company" we followed instruction and sent the watch with a required $16.00 for inspection as well as postage.
About a week after the watch 2/27/18 we received an email advising the movement repair would cost $54.95 and nothing would be done until that amount was received. Payment was made over the phone, about 3/20/18 we received the watch with a report of water tightness and that the watch had passed. The very next day time again stopped. There was no repair made just a test performed. The watch still stops arbitrarily. When I contacted Invicta Corp. they refer me to the repair company and so on. Bad warranty, bad warranty company, bad product, bad customer service.
I believe your customer service can improve. It would be nice if the customer service representatives can speak freely rather than sounding like a machine. They memorize their lines well but it’s better to talk to a human being. They sound robotics! Be more human.
I have 60 Invicta watches. Watches are good however their customer service cannot be worse. They lie about the warranty. When they say the warranty is for 5 years and now I guess 3 years it is a lie because they do not tell that the warranty is only for the internal moving parts (I guess the movement). They do not cover any manufacturing defects. I had very bad experience with their customer service department. Now I go to a local watch repair shop to get the watches fixed. Their CEO Eyal Lalo does not care.
A great looking and working watch at a reasonable price. I constantly get compliments on my watch. So many people think it’s a Rolex and I wear it every day instead of my 40 year old Rolex, one great watch!
High Style and better than average quality. Owned several through the years and had no problems so far. They have a great selection from fancy to conservative and the Pro Diver Line is my favorite.
Invicta makes Swiss or Asian movement watches. Lots of features and a broad price range depending on where the watch is manufactured or the type of movement. I own several watches of this brand and very pleased with the all the types and movements I own.
I just read the review from the gentleman on the cruise ship and thought that maybe I somehow signed up and wrote a review and forgot about it. The EXACT same thing happened to me. I purchased a Pro Diver 17882. I was told it retailed for $800 but I could get it for the special price of $229. (Same watch sells at Sam's for $110). Within one month the chronograph by the 9 stopped working. I have followed all the push button instructions and it doesn't work. Oh well.
Two days ago the band just fell off. I wrote and called Invicta and was told that for $28 they could diagnose the problem, but not fix the band as that is not included. I told them that is not a warranty. I was nice and I think the gal on the phone agreed it was a ripoff. I told them I would just take it to a watch repair store in town. They seriously said "that will void the warranty" haha. So I took the watch down to a great repairman in my town and he fixed the band, free of charge. I still have the issue with the nonworking chronograph. I have been an owner of Swiss Army, love them, and also have a Nixon but the dial is all black and hard to see time at night. I thought the Invicta looked great and I bought it. Bad decision.
I tripped going up some stairs in the rain and severely damaged the crystal. Some fine diamond paste and elbow grease made the crystal shine. For a 4 year old watch it is still working and looks like new.
I purchased an Invicta Watch on a cruise ship - the watch fell apart the first time it was worn. The watch itself still tells time but looked bad with piece missing. I sent it in with cost of ~30$ plus paying for FedEx shipping. I assumed it was under warranty - but the warranty only covers the internal working parts of the watch - not the appearance. It was 75$ to repair the watch that had only been worn once. Needless to say, the watch itself on the ship cost $120 (supposedly a great discount from the usual price). I learned a lesson - Don't BUY WATCH ON CRUISE SHIP and DON'T BUY INVICTA WATCHES.
I have purchased several Invicta watches. 11 total. Only one still works. Every watch has broken, or stopped working at approximately one year! Their watches are great looking, and will catch a lot of eyes! But my Timex has lasted 13 years, and hasn't cost me a penny more. I took the time to place the extended warranties on all my watches. They don't back them. I called the company and spoke to them about the issues. Was told to ship all watches to them, and they would fix them. 1 watch was sent to them, a Venom that I paid over 400.00 for. Cost me 35.00 to ship it, that was 4 months ago, has not been returned. They state they never received it, but I have the signed receipt showing they did get it. Sent them copies, via email, and no response. That was 2.5 months ago. Stay away from this company. I will never purchase another Invicta P.O.S again. That is my experience, and opinion.
Invicta watches for women - I really like the style of the watch. However the quality isn't what the site boasts. First of all it shows how expensive they are but you can get them at such a discount on amazon.com. The reality is for ex: the rose gold watch coating rubs off and the batteries run down in less than 6 months. Would not recommend. Too bad, like I said, love the style, dislike the quality.
My waterproof 200 M 17465 Invicta Reserve Bolt "Twisted Metal" Swiss Quartz Chronograph Strap Watch. This watch rotted away. After 3-4 months gave it back to the store to send back to Switzerland to fix $75 for one side. Five months later when I received it. Bone side fell off, and they tell me this is nothing they can do only send it back and pay $150 for it to break again. And the secondhand keeps falling off. Mine had a warranty from eBay store that sold it. Did not do any good.
I own way too many Invicta watches. These watches were not inexpensive but they are cheap. Cheaply built that is. I bought all my Invicta watches within the last 4 years. 90% of them have issues now. The hands fall off the subdials. The silicone straps dry rot and break. Some movements just plain quit working. The handful of automatic Invictas I have are seldom used but are still working. Invicta in a nutshell - stylish, overpriced, unreliable, and they have a short life span. If you're looking for a watch that lasts about 2 years then Invicta is the brand for you. Stick with the older brands - Seiko and Timex for longevity.
As discussed I contacted Invictawatch.com about their warranty. This is their response. The 28.00 fee covers the evaluation and returns shipping. Now my reply. Under consumer law here you are in fact charging for a warranty claim. A warranty is just that the manufacturer of the item warrants the item for 12 months to be free from defects and will repair or replace the item at there discretion no charge. This is the standard clause regardless of the warranty content. I refer to this because on previous communications with them that have stated the fee is in the warranty booklet.
The argument is based on the fact you are requesting the customer to pay for making a claim and this can be challenged. Furthermore, it can be argued that a warranty book is just that the consumer would refer to it only when making a claim for the purpose of postage information. It could be argued that reference to this booklet would not be needed before making a claim. This matter is still ongoing send your outrage to their website listed above. Thank you.
Updated on 04/21/2018: I have again been in contact with Invicta about their so-called warranty. They still stand by their original nonsense and maintain it as an appraisal return postage charge and is according to the company policy. I have stated to them that company policy has nothing to do with Consumer Affairs and a warranty claim is not chargeable. It is repair or replace. They have now gone silent on this issue.
I have never owned an Invicta watch until now. On wearing it daily it has proven to be a good choice. I was somewhat apprehensive after reading some 245 reviews all with a one-star rating. I am not affiliated with this company in any way. I enjoy watches as a hobby. I decided to throw caution to the wind and throw it in a 20-litre bucket of water. I left it there for 30 minutes throwing it from side to side. On retrieving the piece no problems. None. It keeps perfect time and I mean to the minute. The model is the Aviator model 19410. As for their warranty charge I am in discussion with them currently and have mentioned legal action as a way to address this issue. Keep you all posted.
I have several Invicta watches, all purchased through Evine. They're really pretty and unique looking, but I'm really disappointed in the quality. As others have said, and in my humble opinion, their watches aren't durable. The batteries last just about a year, which is a big disappointment for a factory installed battery. I expect such a short life out of a replacement battery, but not from an original. I didn't test the warranty because it's such an ordeal to log in to the website to contact the company, and besides, a battery wouldn't be warranted. All my Invictas are dead, sitting in a jewelry box. I opted for an automatic watch from a different manufacturer and am very pleased with it.
Invicta Watches Company Information
- Company Name:
- Invicta Watches
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.