Invicta Watches Reviews

I absolutely love the products. I have over a hundred Invicta watches and love them!! But the service that Invicta provides is far far from par!!! I place an order pay for 2 day shipping and it still takes 3-6 weeks or longer!! I still have 2 watches I paid for in Oct 2025 that has yet to ship and to be honest I’m afraid the orders have been lost! I have another order that I placed 2 months ago and paid 2day shipping for and it still hasn’t shipped. I’m very very disappointed in the customer service that they offer!!! I can contact the company and I get the same story it’s processing! They sure want their money when the order is placed but they do not worry about taking care of the customer when it’s time for them to step up and do their part!!!

The service is not good time frame for delivery. They take more of ten days to process a order for one watch if you're Lucky.

Absolutely horrible customer service and shipping. Ordered two watches. The second showed sold out after the fact. I asked if I needed to choose another watch and there was never a reply for a solid week. I started emailing them non stop till I got an answer and was told just to hang tight it was coming. I called today 15 days into the order and was told I could not cancel the order and would have to take it up with the bank. And due to there had been a shipping label made there could be no return. This place is a joke and I absolutely would never order from them again. As of the 11th of June I have not received my watch. Order was placed on the 26th of May.

I ordered two watches. They are now telling me instead of the normal 5 to 7 business day shipping it’s gonna be almost a month before this is even shipped out. They should have made notification on their website and also I did send an email stating trying to get information on where my shipment was and on their website it says within 48 hours they would respond. There’s been no response. I called customer service. They stated that they are short-staffed, and whoever supplies their watches, there is a delay with that as well. If I would’ve known all this, I would have never ordered from them. I did order two weeks prior and I did get the watches in an extremely timely manner but now all of a sudden, when I place a second order, it’s gonna be a month or longer before I’ll even receive these watches. This is totally unacceptable.

I will never purchase another Invicta watch again after this experience. The watches may look nice, but the quality and customer service are absolutely terrible. We purchased an Invicta watch less than a year ago, and a piece inside the watch face literally fell off due to weak glue. The watch was never dropped, scratched, dented, or abused. It was barely even worn and stayed inside its box most of the time. This was clearly a manufacturing or assembly defect.

Avoid this company at all cost. I ordered a watch for a family member a couple months ago. It was a gift. It never showed. They gave me an invalid tracking number. At first it showed that the package was in transit, but after a couple of weeks, there was no updates on the shipping and the package was obviously lost in transit. I’ve gone through the Better Business Bureau and taking every available Avenue to try to get my money back or the watch, but to no avail.

I ordered since April 26, and Invicta still has my order in transit. Instead of sending my order in one package, it is divided on multiple packages. One in transit and the others are not processed yet. Invicta can’t ship orders within two weeks.

Purchased an oversized watch 4 yrs ago. Battery died in less than 2 years. Have made multiple attempts to contact service but calls do not go thru. For the price, these watches are a joke, and customer service is an even bigger joke.

Fools Gold-Glycine Combat Diver. Run from this brand, watch was only two-years old and the spring engine failed. The customer service stated that the watch needed a complete overhaul for 380USD. Well, that 90% of the purchase price. Get a top-tier time piece from Seiko or Citizen, or Ten Casios for 380USD. Thank you for attention to this matter.

It has been more than 3 weeks since I paid and put my order. No feedback. No answer. Nothing received. It is a scam. Don’t buy or waste your money.