Invicta Watches Reviews

Very poor customer service. I have been waiting over 35 days for my watch. I have contacted customer service 14 times with no support. I was told customer service can't help with communication to the warehouses aside from sending and email. The person informed me "the warehouses team doesn't check their emails so this won't help." I was told to wait another 2 weeks. I am looking at over 40-45 days to get my watch. Customer service can't support.

Invicta employees really screw my experience, leaving me considering if want to spend my money on an Invicta watch again! I place an order for 3 watches at the beginning of June 2026; received one watch on June 17, I even paid for next day shipping and got 1 of 3 watches order 8 days later. The other 3 watches were on "waiting for details" on the shop app for over 40 days. When I call the invicta phone number provided on the website no one answers. I've sent emails asking about my product and the response was still waiting for the order to be fulfilled. These watches were for a planned trip a month ahead and also for a birthday present. I ended up buying Nibosi watches instead.

Give 1-5 days for processing is a joke. I called 2 weeks later and asked if the watch wasn't available and the guy was super nice, said no, it's in stock, just give them more time. So, I started a refund... it says wait 48 hours for them to look it over. I wonder if that time is like their processing time? We'll find out. I'm never ordering from the website again.

I absolutely love the products. I have over a hundred Invicta watches and love them!! But the service that Invicta provides is far far from par!!! I place an order pay for 2 day shipping and it still takes 3-6 weeks or longer!! I still have 2 watches I paid for in Oct 2025 that has yet to ship and to be honest I’m afraid the orders have been lost! I have another order that I placed 2 months ago and paid 2day shipping for and it still hasn’t shipped. I’m very very disappointed in the customer service that they offer!!! I can contact the company and I get the same story it’s processing! They sure want their money when the order is placed but they do not worry about taking care of the customer when it’s time for them to step up and do their part!!!

The service is not good time frame for delivery. They take more of ten days to process a order for one watch if you're Lucky.

Absolutely horrible customer service and shipping. Ordered two watches. The second showed sold out after the fact. I asked if I needed to choose another watch and there was never a reply for a solid week. I started emailing them non stop till I got an answer and was told just to hang tight it was coming. I called today 15 days into the order and was told I could not cancel the order and would have to take it up with the bank. And due to there had been a shipping label made there could be no return. This place is a joke and I absolutely would never order from them again. As of the 11th of June I have not received my watch. Order was placed on the 26th of May.

I ordered two watches. They are now telling me instead of the normal 5 to 7 business day shipping it’s gonna be almost a month before this is even shipped out. They should have made notification on their website and also I did send an email stating trying to get information on where my shipment was and on their website it says within 48 hours they would respond. There’s been no response. I called customer service. They stated that they are short-staffed, and whoever supplies their watches, there is a delay with that as well. If I would’ve known all this, I would have never ordered from them. I did order two weeks prior and I did get the watches in an extremely timely manner but now all of a sudden, when I place a second order, it’s gonna be a month or longer before I’ll even receive these watches. This is totally unacceptable.

I will never purchase another Invicta watch again after this experience. The watches may look nice, but the quality and customer service are absolutely terrible. We purchased an Invicta watch less than a year ago, and a piece inside the watch face literally fell off due to weak glue. The watch was never dropped, scratched, dented, or abused. It was barely even worn and stayed inside its box most of the time. This was clearly a manufacturing or assembly defect.

Avoid this company at all cost. I ordered a watch for a family member a couple months ago. It was a gift. It never showed. They gave me an invalid tracking number. At first it showed that the package was in transit, but after a couple of weeks, there was no updates on the shipping and the package was obviously lost in transit. I’ve gone through the Better Business Bureau and taking every available Avenue to try to get my money back or the watch, but to no avail.

I ordered since April 26, and Invicta still has my order in transit. Instead of sending my order in one package, it is divided on multiple packages. One in transit and the others are not processed yet. Invicta can’t ship orders within two weeks.

Purchased an oversized watch 4 yrs ago. Battery died in less than 2 years. Have made multiple attempts to contact service but calls do not go thru. For the price, these watches are a joke, and customer service is an even bigger joke.

Fools Gold-Glycine Combat Diver. Run from this brand, watch was only two-years old and the spring engine failed. The customer service stated that the watch needed a complete overhaul for 380USD. Well, that 90% of the purchase price. Get a top-tier time piece from Seiko or Citizen, or Ten Casios for 380USD. Thank you for attention to this matter.

It has been more than 3 weeks since I paid and put my order. No feedback. No answer. Nothing received. It is a scam. Don’t buy or waste your money.

This company is terrible. I ordered 2 watches, one shipped but it was someone’s else’s order. When I insisted they to ship me the correct watch overnight, total silence. They claim they can’t ship the watch I ordered until the other customer's order is returned. Well it’s been a total of 3 weeks dealing with this nightmare and I still have no watch. The second watch never shipped so I cancelled it.

I placed an order online. They claim 3 to 5 days to ship. Almost 3 weeks later, still not shipped. Customer service is useless. They cannot tell you anything except higher than expected sale volume has slowed the process time down, and they can tell you nothing more. Emails to help@invicta go totally ignored with no response. You go to the corporate site and submit an inquiry, and it is also ignored. This is why they offer "Big Lots" pricing on their online website. Quality is also very questionable. I own several Invictas, and most of them fell apart or broke. All Invicta cares about is getting you to order something, take your payment, and forget about you from that point forward. How long can they stay in business with a mediocre product, pathetic shipping times, and virtually non-existent customer support. Be smart, spend a little more from a reputable brand, and do not buy from Invicta.

Bought a watch at Invicta Christiana Mall in Delaware. Put watch on for the first time and the band fell apart. I took the watch back to Invicta where I bought it a few days prior. I was told they do not guarantee their products and I would have to pay for a new band. I took the watch next door to a jewelry repair and they fixed the band in 5 minutes, no charge. But I paid him anyway. DO NOT BUY INVICTA! THEY DO NOT STAND BEHIND THEIR PRODUCTS.

It’s highly recommended not to purchase a watch from the Invicta online site. I ordered a watch and they shipped me a different watch. When I contacted the customer service to get the issue corrected, the representative, who’s name was Telma was not helpful whatsoever and she kept asking for pictures of the wrong watch that I received and still did not resolve the problem. I ended up disputing the issue with my credit card company since I paid more for the watch I ordered then what was sent to me. It’s hard to find good help these days!

I placed an order an order on 9/21/2025 for a Invicta Grand Diver #NH34 GMT order # ** Automatic men's watch waited until 10/28/2025 called in to be told they had no idea when it would be shipped so I cancelled the order. Later the same day the "very same watch" appeared for sale so I placed another order 10/28/2025 # 1011769213 for the same time piece. I called in to check on that delivery on 1/16/2026 and was told it would be shipped the end of that week. I just got off the phone again today 2/3/2026 with their "SO CALLED CUSTOMER SERVICE" and was told AGAIN "they had no idea when it would ship" and that there were customers that waiting longer than me.

I order my watch on November 17 2025 and just got off phone with customer service again and get the same response. It's in warehouse but not yet shipped. Will provide tracking number when ship. Today is January 28 2026! More than 2 months! Never had this problem with them before. Something's not right. SMH.

I ordered a watch on 11/28/2025 as a Christmas present for my son. It is now 12/26/2025 and my order is still being processed. I have sent multiple emails, used the website contact form only to get no response. After calling several times over the last month I finally spoke with an agent today. He said my order still wasn't processed and he would upgrade the shipping but still didn't know when that would be. He offered a refund. I told him I want my watch so he offered a coupon for my next order (which I will never order from this place again). This has been the absolute worst experience I've ever had to endure with any company!!

I have been reading bad reviews about Invicta watches and guess I am a lucky owner. I have an Invicta Pro Diver which I purchased 20 years ago in Tokyo at the airport. It is very nice looking still and keeps accurate time. It is still water tight. I have several other more expensive pieces but this Pro Diver 4160 43mm with brown abalone dial and brown bezel(no longer available) fits in nicely with the others nicely. Just lucky, maybe.

I bought my first Invicta about 3 years ago, very nice watch. I damaged the crystal and had my local watch repairer, replace the crystal. They did a poor job and the watch was ruined. I bought my second Invicta watch in December 2025. Another nice watch, however, after owning it about 3 weeks, I noticed there was condensation under the crystal. I contacted Invicta, because, it was still under warranty. I was told to send the watch to Invicta's repair facility in Sandy, Utah, and enclose a check for $28.00. I informed the woman it was under warranty. Her reply was "warranty or not, still include $28.00." I am not sending $28.00, plus shipping from my house to Sandy, Utah, for a watch under warranty, only 3 weeks old.

I ordered 2 watches on November 27. I received one and have no answer about the other one. I've called and emailed with no response. The mess they tell you on the phone is ridiculous. "We don't know when it will be shipped. It's still processing." You never get any direct info about shipping at all. Why have online sales if you can't handle the volume of sales you're receiving. Then you have reps that can't go on the computer and find out anything about your order. It's useless.

Bought 2 watches and is being 17 days and the watches have not been shipped. Remember that Invicta Store promotes that watches will be shipped within 3 to 5 days. Contacted Invicta and as always they made a 100 promises and fulfilled none of those promises. Made a Claim for refund! They lost a customer.

Bought a Pro Diver Automatic a few years ago. Watch ran very accurately for a couple years and then started losing a LOT of time (minutes per day). Reached out to Invicta TWICE to inquire about the price of a service and have had absolutely ZERO response. I will disassemble, clean, oil and reassemble it myself since they will not respond. If I screw it up I’ll just throw it away. It’s an NH35 movement. It will be a good CHEAP DISPOSABLE watch I can practice on. But, I will never buy another Invicta as there is NO support and they are made to be worn a few years and then thrown away. Fool me once……

I ordered online directly from Invicta website. They sent the product to my previous address. I had to make arrangements with a former neighbor to send it back to me. The watch was defective. I had to make several phone calls and send emails to receive a label to send it back. During the interactions with their useless and incompetent reps I mentioned more than once to update my address info. They took few weeks to send me the replacement and those idiots sent it to the wrong address again. I call them to tell them they sent it to the wrong address again, and the replacement I got. On the phone basically he told old me that was not their problem. The replacement is defective, I will have to send it back. Don’t do business with this business, they don’t give shoot about your business.

Offered 40% coupon code “Gift 40” to be utilized at checkout for the watch purchase. Selected a specific watch for purchase. At checked no such option to enter the Gift 40 code and subsequently Invicta proceeded in taking full payment for the selected watch. Contacted Invicta customer service directly and received the what I would characterize as run around on why the discount code was not applied and was told my watch order was going to be canceled. I Would not recommend purchasing any item from Invicta Watch Company.

Ordered 2 watches and one was delivered a month later. Contacted customer service 3 times with no results on getting the remaining watch shipped. They could not tell me when it would ship. They took the entire payment in full and two months later still no watch!! Poor customer service!!! I have 15 of these watches and love them. Nobody cares to resolve the problem or give me any answers. Buyer beware!!!

I’m not sure what is going on with this site for Invicta Watches. I entered my credit card on this site then saw TWO pending charges when I only placed one order. I NEVER received a confirmation email. I called the company and they alleged that the order was cancelled by their third party company. They alleged that orders are cancelled if there is a discrepancy with address or something. WHAT?? Then they said I should pay with PayPal. WHAT?? I won’t use their website again. I haven’t had problems on any other site, just this one. Since Black Friday is this week I’m warning everyone.

Slow shipping. Processing time isn't close to what they state. The communication is extremely poor. I need the watch for a certain event and it still hasn't shipped nine days later. They state from 3-5 days processing time. Never again.

Worst Customer Service ever!!! They say orders are being delayed to cover themselves, placed order 1 month ago and still has not shipped. Is this how a self proclaimed fastest growing watch co. takes care of their customers??? Customer service is not trained in any way of rectifying a problem or appeasing a customer. Spoke with Angie on where my order is (1 month) and I felt like I was bothering her and did not get an answer. What customer service team for a watch co. this big is still working from home? They just don't down-right care. Another issue is you place an order, they OVERSELL the product, want you to pay for the product that you never got, do not issue a credit until 40+ days or until you call them. WORST CUSTOMER SERVICE EVER!!!

I purchased three of these watch Winders to help keep my Invicta watches running when I don’t wear them and of course 13 months after I purchased it two out of the three stop working. It’s not the extension cord plug because I used the plug of the working one on the two nonworking ones and they don’t work. I called the Repair company and they just Repair watches. They told me I have to contact some Florida Company and I have to pay $18 shipping for each box and then they’ll get looked at and then they’ll give you the cost of Repair but if they’re older than a year. They’re not covered.

Never no issues and love my Invicta collection. Never had to deal with customer service as my watches always work. I did notice the packaging and presentation is not as good though. Also don't like their inflated MSRP game

Updated on 07/01/2026: Have had this watch for 5 years and it required repairs 3 times. This last time I was told a part was on hold with their Netherlands facility. I was told by the repair company International Watch Service Center that it could be 90 days or longer to get the part and that the parts facility consistently refuses to communicate updates on parts availability or provide any timeline. I cancelled the repair with IWSC and am currently awaiting a refund. Steer clear of these watches. My experience was a mediocre product with equally mediocre repair service. You will have to buy another watch waiting to get your Invicta back. Email from me to Invicta also went unanswered.

The experience of buying an Invicta online versus in a store is completely different. I bought an Invicta in a store, and the experience was very pleasant. I bought an Invicta on Sept. 4, and it arrived today, Sept. 29. I called several times, but no one knew when it would arrive. And when I opened the box, the presentation of that watch was terrible. They threw the watch inside the box with the pillow on one side, the watch open, as if they didn't care about the presentation. That watch took too long to arrive; they should have at least done a good presentation. I will NEVER buy an Invicta online again. Customer service is crap. They don't know anything about what they're talking about.

As you will note that Invicta is aways running a sale on all of their watch, so you would think that they would have watches in stock to be shipped out as they are ordered. In my case it is almost 3 weeks and they have no idea when the watch will be shipped. They should charge your card once the order has been shipped. Invicta is a low class watch company with seem to me to be an inferior product. I purchase a $8 watch that last longer and the dial pin have come out of the watch. Now the Invicta watch have only been worn a dozen of time in three years so you see my problem with Invicta watches.

Terrible customer service, they canceled one of the watches I had ordered and refunded the price of the watch but not all the equivalent for the taxes. They don't reply when trying to contact customer service. Still have a watch pending for shipping and when trying to access my order status on the website it does nothing. It has been almost 1 month since the order was placed. The watch that already reach is literally the worst I've ever had, and of course I won't be using it. I feel like I was scammed for 100 USD. 🤦🏻‍♂️

Their customer services definitely have declined drastically. Placed an order on 08/15/25 and no response on the status of my order. I've wrote via email several times with no response. There shouldn't be any reason possible for an order to take over a month to ship. I think what makes it worse they don't give you a reason.

YEah so I ordered a watch. Cool no problem. Almost a month later, no watch. No shipping date, no eta and oh we can't cancel 'cause it's still processing. In my world, when you take money from someone without delivering on what you promised, that's either theft or fraud. After waiting on hold for 40 minutes they tell me this and say they are 2 months behind on orders and have no idea when it will get fixed. So stay away.

This company is absolutely horrible company to deal with. No customer service. Do not ever ever make a purchase with this company. You will not receive the any items you have ordered. All you get is an automated service with no help.... DO NOT PURCHASE FROM INVICTA!!!! BE WARNED.