Invicta Watches Reviews

Avoid this company at all cost. I ordered a watch for a family member a couple months ago. It was a gift. It never showed. They gave me an invalid tracking number. At first it showed that the package was in transit, but after a couple of weeks, there was no updates on the shipping and the package was obviously lost in transit. I’ve gone through the Better Business Bureau and taking every available Avenue to try to get my money back or the watch, but to no avail.

I ordered since April 26, and Invicta still has my order in transit. Instead of sending my order in one package, it is divided on multiple packages. One in transit and the others are not processed yet. Invicta can’t ship orders within two weeks.

Purchased an oversized watch 4 yrs ago. Battery died in less than 2 years. Have made multiple attempts to contact service but calls do not go thru. For the price, these watches are a joke, and customer service is an even bigger joke.

Fools Gold-Glycine Combat Diver. Run from this brand, watch was only two-years old and the spring engine failed. The customer service stated that the watch needed a complete overhaul for 380USD. Well, that 90% of the purchase price. Get a top-tier time piece from Seiko or Citizen, or Ten Casios for 380USD. Thank you for attention to this matter.

It has been more than 3 weeks since I paid and put my order. No feedback. No answer. Nothing received. It is a scam. Don’t buy or waste your money.

This company is terrible. I ordered 2 watches, one shipped but it was someone’s else’s order. When I insisted they to ship me the correct watch overnight, total silence. They claim they can’t ship the watch I ordered until the other customer's order is returned. Well it’s been a total of 3 weeks dealing with this nightmare and I still have no watch. The second watch never shipped so I cancelled it.

I placed an order online. They claim 3 to 5 days to ship. Almost 3 weeks later, still not shipped. Customer service is useless. They cannot tell you anything except higher than expected sale volume has slowed the process time down, and they can tell you nothing more. Emails to help@invicta go totally ignored with no response. You go to the corporate site and submit an inquiry, and it is also ignored. This is why they offer "Big Lots" pricing on their online website. Quality is also very questionable. I own several Invictas, and most of them fell apart or broke. All Invicta cares about is getting you to order something, take your payment, and forget about you from that point forward. How long can they stay in business with a mediocre product, pathetic shipping times, and virtually non-existent customer support. Be smart, spend a little more from a reputable brand, and do not buy from Invicta.

Bought a watch at Invicta Christiana Mall in Delaware. Put watch on for the first time and the band fell apart. I took the watch back to Invicta where I bought it a few days prior. I was told they do not guarantee their products and I would have to pay for a new band. I took the watch next door to a jewelry repair and they fixed the band in 5 minutes, no charge. But I paid him anyway. DO NOT BUY INVICTA! THEY DO NOT STAND BEHIND THEIR PRODUCTS.

It’s highly recommended not to purchase a watch from the Invicta online site. I ordered a watch and they shipped me a different watch. When I contacted the customer service to get the issue corrected, the representative, who’s name was Telma was not helpful whatsoever and she kept asking for pictures of the wrong watch that I received and still did not resolve the problem. I ended up disputing the issue with my credit card company since I paid more for the watch I ordered then what was sent to me. It’s hard to find good help these days!

I placed an order an order on 9/21/2025 for a Invicta Grand Diver #NH34 GMT order # ** Automatic men's watch waited until 10/28/2025 called in to be told they had no idea when it would be shipped so I cancelled the order. Later the same day the "very same watch" appeared for sale so I placed another order 10/28/2025 # 1011769213 for the same time piece. I called in to check on that delivery on 1/16/2026 and was told it would be shipped the end of that week. I just got off the phone again today 2/3/2026 with their "SO CALLED CUSTOMER SERVICE" and was told AGAIN "they had no idea when it would ship" and that there were customers that waiting longer than me.