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I am floored that the watch I paid good money for less than four months ago is not covered under warranty. This watch was worn about 10 times and then the hour and minute hands basically quit working unless you shook the watch. They would then spin freely. Invicta said this is not a manufacturer defect but a sign of the watch being dropped. This watch was taken off and never dropped or hit a doorway or anything else they tried to claim. What appears to be a quality product is nothing more than a hunk of junk. The only thing worse is their so called warranty. I will never purchase another Invicta product again. Unbelievably Bad Customer Service.
Bought an Invicta 6210 GMT alarm watch 7/2018. When I received the watch the alarm did not work. I contacted the company. They referred me to their repair company. They wanted $28 plus shipping costs to send it there. Even though the watch was brand new and never worn and came with a 5 year warranty. When they received the watch, they called and said it would take about 10 days to fix. They said they would have it repaired and sent back. After about 3 weeks still didn't hear anything from them. I called to see why it hasn't been returned. They said that the movement needed to be replaced and they would have to order a new one which would take about 5 weeks. It would then have a new movement installed. After about 6 weeks we finally received the watch back (ALARM STILL DIDN'T WORK).
They wanted us to believe it had a brand new movement installed, but the receipt said only a pressure test was done. All they did was set it on a shelf for 6 weeks, lie about what they were going to do with it and send it back. Not working with even the same dead battery. When we called the company the rude manager said that we bought it on eBay so we didn't pay full price for it anyway. Which is none of their concern where I bought it or how much was paid, their only concern should be this is a brand new watch, never worn under warranty and was bought for a licensed Invicta dealer.
So if you are paying more for an Invicta watch because it is supposed to have a warranty over a new one that doesn't I wouldn't do it. CONCLUSION the only reason Invicta says they have a warranty and a place to send it to for repairs is just to sell the watch and get you to pay more money for it. In reality there is NO WARRANTY, and they will only soak you for more money and not fix anything. AS you can see for yourself we are not the only people with this exact complaint. Invicta is a scam and a ripoff.
Bought Invicta watch 8927 as gift from the Invictastores.com, June 5, 2017. It is a self-winding (automatic) watch, the watch is wound on wrist as well as with attention to winding to be sure it has been sufficiently wound. The watch arbitrarily stops and has to be reset and again wound, this happens overnight as well as at any given time during the day. The watch came with a 5 year warranty that at this point seems nonexistent as when we reached out to the company, they directed us to a repair company, "International Watch Service Company" we followed instruction and sent the watch with a required $16.00 for inspection as well as postage.
About a week after the watch 2/27/18 we received an email advising the movement repair would cost $54.95 and nothing would be done until that amount was received. Payment was made over the phone, about 3/20/18 we received the watch with a report of water tightness and that the watch had passed. The very next day time again stopped. There was no repair made just a test performed. The watch still stops arbitrarily. When I contacted Invicta Corp. they refer me to the repair company and so on. Bad warranty, bad warranty company, bad product, bad customer service.
I believe your customer service can improve. It would be nice if the customer service representatives can speak freely rather than sounding like a machine. They memorize their lines well but it’s better to talk to a human being. They sound robotics! Be more human.
I have 60 Invicta watches. Watches are good however their customer service cannot be worse. They lie about the warranty. When they say the warranty is for 5 years and now I guess 3 years it is a lie because they do not tell that the warranty is only for the internal moving parts (I guess the movement). They do not cover any manufacturing defects. I had very bad experience with their customer service department. Now I go to a local watch repair shop to get the watches fixed. Their CEO Eyal Lalo does not care.
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A great looking and working watch at a reasonable price. I constantly get compliments on my watch. So many people think it’s a Rolex and I wear it every day instead of my 40 year old Rolex, one great watch!
High Style and better than average quality. Owned several through the years and had no problems so far. They have a great selection from fancy to conservative and the Pro Diver Line is my favorite.
Invicta makes Swiss or Asian movement watches. Lots of features and a broad price range depending on where the watch is manufactured or the type of movement. I own several watches of this brand and very pleased with the all the types and movements I own.
I just read the review from the gentleman on the cruise ship and thought that maybe I somehow signed up and wrote a review and forgot about it. The EXACT same thing happened to me. I purchased a Pro Diver 17882. I was told it retailed for $800 but I could get it for the special price of $229. (Same watch sells at Sam's for $110). Within one month the chronograph by the 9 stopped working. I have followed all the push button instructions and it doesn't work. Oh well.
Two days ago the band just fell off. I wrote and called Invicta and was told that for $28 they could diagnose the problem, but not fix the band as that is not included. I told them that is not a warranty. I was nice and I think the gal on the phone agreed it was a ripoff. I told them I would just take it to a watch repair store in town. They seriously said "that will void the warranty" haha. So I took the watch down to a great repairman in my town and he fixed the band, free of charge. I still have the issue with the nonworking chronograph. I have been an owner of Swiss Army, love them, and also have a Nixon but the dial is all black and hard to see time at night. I thought the Invicta looked great and I bought it. Bad decision.
I tripped going up some stairs in the rain and severely damaged the crystal. Some fine diamond paste and elbow grease made the crystal shine. For a 4 year old watch it is still working and looks like new.
I purchased an Invicta Watch on a cruise ship - the watch fell apart the first time it was worn. The watch itself still tells time but looked bad with piece missing. I sent it in with cost of ~30$ plus paying for FedEx shipping. I assumed it was under warranty - but the warranty only covers the internal working parts of the watch - not the appearance. It was 75$ to repair the watch that had only been worn once. Needless to say, the watch itself on the ship cost $120 (supposedly a great discount from the usual price). I learned a lesson - Don't BUY WATCH ON CRUISE SHIP and DON'T BUY INVICTA WATCHES.
I have purchased several Invicta watches. 11 total. Only one still works. Every watch has broken, or stopped working at approximately one year! Their watches are great looking, and will catch a lot of eyes! But my Timex has lasted 13 years, and hasn't cost me a penny more. I took the time to place the extended warranties on all my watches. They don't back them. I called the company and spoke to them about the issues. Was told to ship all watches to them, and they would fix them. 1 watch was sent to them, a Venom that I paid over 400.00 for. Cost me 35.00 to ship it, that was 4 months ago, has not been returned. They state they never received it, but I have the signed receipt showing they did get it. Sent them copies, via email, and no response. That was 2.5 months ago. Stay away from this company. I will never purchase another Invicta P.O.S again. That is my experience, and opinion.
Invicta watches for women - I really like the style of the watch. However the quality isn't what the site boasts. First of all it shows how expensive they are but you can get them at such a discount on amazon.com. The reality is for ex: the rose gold watch coating rubs off and the batteries run down in less than 6 months. Would not recommend. Too bad, like I said, love the style, dislike the quality.
My waterproof 200 M 17465 Invicta Reserve Bolt "Twisted Metal" Swiss Quartz Chronograph Strap Watch. This watch rotted away. After 3-4 months gave it back to the store to send back to Switzerland to fix $75 for one side. Five months later when I received it. Bone side fell off, and they tell me this is nothing they can do only send it back and pay $150 for it to break again. And the secondhand keeps falling off. Mine had a warranty from eBay store that sold it. Did not do any good.
I own way too many Invicta watches. These watches were not inexpensive but they are cheap. Cheaply built that is. I bought all my Invicta watches within the last 4 years. 90% of them have issues now. The hands fall off the subdials. The silicone straps dry rot and break. Some movements just plain quit working. The handful of automatic Invictas I have are seldom used but are still working. Invicta in a nutshell - stylish, overpriced, unreliable, and they have a short life span. If you're looking for a watch that lasts about 2 years then Invicta is the brand for you. Stick with the older brands - Seiko and Timex for longevity.
As discussed I contacted Invictawatch.com about their warranty. This is their response. The 28.00 fee covers the evaluation and returns shipping. Now my reply. Under consumer law here you are in fact charging for a warranty claim. A warranty is just that the manufacturer of the item warrants the item for 12 months to be free from defects and will repair or replace the item at there discretion no charge. This is the standard clause regardless of the warranty content. I refer to this because on previous communications with them that have stated the fee is in the warranty booklet.
The argument is based on the fact you are requesting the customer to pay for making a claim and this can be challenged. Furthermore, it can be argued that a warranty book is just that the consumer would refer to it only when making a claim for the purpose of postage information. It could be argued that reference to this booklet would not be needed before making a claim. This matter is still ongoing send your outrage to their website listed above. Thank you.
Updated on 04/21/2018: I have again been in contact with Invicta about their so-called warranty. They still stand by their original nonsense and maintain it as an appraisal return postage charge and is according to the company policy. I have stated to them that company policy has nothing to do with Consumer Affairs and a warranty claim is not chargeable. It is repair or replace. They have now gone silent on this issue.
I have never owned an Invicta watch until now. On wearing it daily it has proven to be a good choice. I was somewhat apprehensive after reading some 245 reviews all with a one-star rating. I am not affiliated with this company in any way. I enjoy watches as a hobby. I decided to throw caution to the wind and throw it in a 20-litre bucket of water. I left it there for 30 minutes throwing it from side to side. On retrieving the piece no problems. None. It keeps perfect time and I mean to the minute. The model is the Aviator model 19410. As for their warranty charge I am in discussion with them currently and have mentioned legal action as a way to address this issue. Keep you all posted.
I have several Invicta watches, all purchased through Evine. They're really pretty and unique looking, but I'm really disappointed in the quality. As others have said, and in my humble opinion, their watches aren't durable. The batteries last just about a year, which is a big disappointment for a factory installed battery. I expect such a short life out of a replacement battery, but not from an original. I didn't test the warranty because it's such an ordeal to log in to the website to contact the company, and besides, a battery wouldn't be warranted. All my Invictas are dead, sitting in a jewelry box. I opted for an automatic watch from a different manufacturer and am very pleased with it.
My son received a Invicta watch for Christmas in 2017. He wore it like every other kid does, all the time. When the new year came the date did not change. My husband tried to turn the dial for the date and it broke. I sent the watch in for warranty work. Paid for the shipping which was $18.00. The repair company, International Watch Service Company, called and told me that they do NOT warranty anything that was broken on this watch. To have it fixed it would cost be $200.00. The watch cost $90.00. When I said that's not right and how can they not warranty THEIR defective product. The response for Austin was, "the watch was machined manufactured, we do everything by hand." How can companies sell you a defective item and then not stand by their product? I am so disgusted with BOTH Invicta and International Watch Service Company. Anyone have any suggestions on what to do? Thank you!
I purchased my watch on 11/25/2016. I own a 22576 vintage men 45 watch. The winder knob popped off and I can't get the watch to work now. I have only worn the watch a few times for special occasions and always put it back in the box for safe keeping. I went to go turn the winder knob and it just popped off. I went to my local Invicta store and they said that I had to send it out and pay for shipping and the repairs. When I contacted the company I got the same response. When I spend a couple hundred dollars on a watch I would expect the warranty would cover things like this. Very disappointed and will never buy one of their crappy watches again.
Without even stepping into the store the manager bombarded me with questions and yelled at her sales associates for not stepping up, calling them names and talking down to them. I tried to explain that I was only looking but she insisted I needed the watches even if I couldn't afford many of them. As I left I heard her say "that is how I deal with poor people."
On 7/18/2015 I purchase a Invicta Reserve 52mm Bolt Zeus Swiss Chronograph Mother of Pearl Men Silvertone watch, it was about $600.00 WATCH. I sent it back last year and had the crown repaired. The whole experience was awful! I was accused of dropping it and that's why they said it broke, which never happened, and then it took 3 months of emailing and calling their repair center and dealing with David **, and another gentleman in Florida. They finally repaired it at no cost, the problem is, the same thing happened again, there is an obvious defect in the manufacturing of this watch that I purchase. When I received the watch back from the repair center, I only adjusted the time once, after a month or so my watch's second hand was stuck in one area of my watch and it was bouncing, I went to adjust the time so I loosened the crown, and it was loose and wobbling like it's going to fall out, like the last time, and it did fall out.
I have a 5 year warranty, and it's amazing how this is not covered according to the repair center. Now I am tired of the watch center of calling me a liar, accusing me of dropping it, this is not the case. I never dropped this watch or banged it on anything, I don't do anything rough when I wear this watch, I collect watches and I take care of my watches, my job is not a physical one meaning that my watch is not in harm's way at work either. I just wear it until I get home then I place it in my drawer. So now I am back to square one with a new contact at Invicta, Bailey ** Int. Watch Service Center | Customer Service & Sales Manager, and again I am getting the runaround, he implied that if I contacted them immediately when this broke again that they would have warrant their first repair, but because I waited a year they won't do anything.
Would you blame me, after my first experience with them, it got to the point where I was tired of looking at my broken watch in my safe every day, and got enough courage to contact them to see if they might do anything. It's been a nightmare to say the least! I asked Bailey ** to bring my watch issue up to his design team, because there is an obvious defect in material for this exact thing to happen twice, and I asked him to escalate this to someone in the company that is higher than him, and he feels it's not necessary because he again is saying that force caused this to happen, or basically he is blaming me for breaking it again, but he can not prove I did it.
I told him that there would be damage to the exterior of the crown showing force, a dent or scratch etc., and he has yet to replay with proof!!! So now they want [Screw Down Crown] [$ 79.95] [Tube] [$ 19.95]. Plus I paid $35.00 to have them give me an estimate, not to mention it cost me $18.55 to ship it back, it makes me wonder if this is what they do to make more money from the consumer, make these watches in a way so they fail, and in return they have another business entity, their repair centers.
I purchased an Invicta watch last year for myself. I have never had a high quality watch before. My mistake was thinking it was high quality. I had the watch for 3 months and had to send it back for repair. All my contact information was in the box. I never heard from them. I finally called them and they told me it would $120.00 to repair my watch. I said it was still under warranty, why would I have to pay? They already cashed the $28.00 dollar check I sent in, they told me that is just to have them look at it. The watch battery needed to be replaced...it was under a year old. Are you kidding me! Also the dollars to put back on. Please think twice about purchasing a watch from this company. I am in now for about $300.00. What a rip-off.
I have purchased many Invicta watches over the years. Recently I had to send two watches in for service, one of which was the day I bought it. The watch that was not even a day old had to go for service because of water damage (it's a dive watch). The other was a year old and needed a new movement. After waiting for the first watch for over a month, they said I need to pay $80 to have it fixed. The other watch I needed to pay $160 for a new movement. I can see if the watch was beat up or something, but there wasn't a scratch on it! I'm wondering why they even offer a warranty, if they aren't going to cover anything?
Bought a top of the line watch. Only wore it a little and in less than a year the number marks fell off inside the face. I took it to the store and they sent it in for repair. When it came back they charged me 100 and did a not acceptable repair. I took it back and they said they would take care of it. 2 month later they wanted to charge me more. I told them to send the watch back to me and I'm still waiting. STAY AWAY FROM THIS WATCH COMPANY. THEY ARE DISHONEST CROOKS AND SCAMMERS.
I bought this watch brand (Invicta 0756) and 3 days later it has water on the inside of the glass! Yay. It's meant to be 300 meters water resistant. It can't handle a shower! I bought it on a cruise ship P&O on the last day, cheeky buggers! I asked if they had a service center here, their reply was "yes we have them all over the world." They knew there wasn't a service shop in Australia. Now I have a nice looking paperweight. I have had no reply from Invicta. Nothing. Zero. Zip. Great work Invicta! Keep it up! Hope you go bust!
I have an iridescent watch that I purchased from Evine (Invicta 40mm Subaqua Noma II Ltd Edition Quartz Chronograph Abalone Dial Watch). Watch was purchased end November 15th. I went to wear the watch sometime after Christmas and noticed that one of the small hands was no longer in its place but floating down at the bottom of the watch. I would have returned the watch to Evine but it was sold out and I really liked the watch and didn't want to part with it. Also I read the warranty and saw that was covered under warranty so I followed the instructions provided to me from customer service and sent the watch to the Utah location. On January 24th I received a call from the service person (Austin) who told me that I would have to pay $58 for the repair and shipping. I asked Austin if my repairs were covered under the warranty and he said no. I went home and took out the little black book with yellow writing to see what I missed.
It says on page 2 of the English section "The warranty covers the movement and all of the movement's components: crown, dial, markers, hands and water pressure." I read this statement to Austin and he told me that (1) the hands easily fall off (my interpretation) and (2) the part about the hand only pertains to if the bubble... (watch lingo that I'm not familiar with). I asked to speak with a manager (B. **) and I was informed that the manager didn't have time to speak to me but was able to look at my watch. During his inspection, he found that another hand had fallen off and that there was a scratch on the watch as well. He also said that the watch had to have been handled roughly in order for the hands to fall off. At this point I feel that I'm being lied to and being hassled for money that the warranty states that I don't have to pay for.
Printed material of the warranty states that the hand is covered under the three year warranty yet Austin has this supposed loophole that was conveniently left out of warranty provided to me and all Invicta customers when they purchase your watches. Then one minute I'm told that that the hands easily fall off and the next minute I'm told that I must been rough with my watch in order for the hands to fall off. Which one is it? I've never owned an Invicta watch until I purchased this watch and I can truly say that I'm done with Invicta. What's the point of having a warranty if you are not going to honor it? I just looked on the Consumer Affairs website and saw that I'm not the only customer who has experienced this problem with Invicta and getting their watches serviced; 1.3 out of 5 stars and an F rating at the Better Business Bureau. Might be an area of improvement that they should work on.
I saw a slew of people rushing the Invicta stores over the Christmas season to purchase gifts for themselves and loved ones. I pray that they don't have to deal with the same dishonest, run around that I am dealing with. The extent that you're willing to rob people out of their hard earned money is truly abominable and you SHOULD be ashamed of yourself. I am the owner of a BRAND NEW watch with now 2 missing hands. I'm also the owner of a warranty that says that my repairs are covered but Invicta won't honor.
I received this watch as an Anniversary gift from my wife. I had it 3 months and when I changed the date the crown pulled out of the watch. It went back in but now the second hand stopped and the sweep hand started in the small dial, could not switch it back. I went to an Invicta store the following month and they sent the watch back for service. 2 months later I contacted Invicta by email and on the following day I received an invoice for repair, Saturday at 4 pm. I was instructed to pay the service invoice by Monday or the watch would be sent back to me. The invoice for repair, $138.00. I wore the watch maybe 20-25 times, it is in perfect condition. I think they know the watches are junk, they just look good. I will recommend that you stay as far away from these watches as possible.
Invicta Watch Model VD 53 B - I received Invicta Watch for a gift 3 months ago and the watch band failed, retainers for excess band broke small rubber piece that holds excess band, called customer service for replacement they refused. She also discussed this seems to be a problem with this model, however refused to help with replacement (watch band) and was quick to offer the website to purchase a new one. With this type of customer service I will not be satisfied with this company. So Much for your Slogan "Smarter by the Second".
I have been following Invicta Watches on EVINE for about 4 years. I have purchased around 40 units manufactured by Invicta. When I first started purchasing Invicta the product line was pretty good, only minor problems. All products purchased came with a 5 year warranty. All watches were registered with Invicta.
Invicta dumped the computer program that held account information for watches registered by account. This erased all of the information associated with the 5 year warranty process. I don't even have an account on the Invicta website since they dumped the computer program. Now the warranty offered is only 3 years instead of 5 years that originally came with the watches. The Invicta warranty program is a joke cause nothing is covered under their warranty. And the consumer has no recourse.
Invicta used to brag about how their watches were manufactured out of 316L stainless steel surgical grade. That is not the case at all. Now Invicta no longer states what type of material is used to manufacture their watches. I recently purchased a replacement strap directly from Invicta. Purchased price was near $250.00, I used American Express for the purchase. I received from Invicta a ballpoint pen worth maybe $5.00. Reported this to AMEX and they investigated. Invicta would not respond to AMEX. AMEX reimbursed my fee but what a scam by Invicta, that's a pretty good profit on a $5.00 pen.
I recently sent a watch to Invicta for repair. The watch was in new condition, worn maybe 2 to 3 times for a day or day. When I received the watch back the strap was cut nearly in half. I took photos and contacted the repair center. I emailed with a service lady (all contact information I have), she told me that the strap would be replaced by Invicta. Never happened, I still have the old strap. My strap was replaced with another that was most likely used, my strap was used to repair someone else's watch. Never heard back from that service lady.
I could go on for days but don't have the time nor energy to chase Invicta. But one day I will travel to the Invicta Headquarters just outside of Miami and protest. Before I leave to protest I will contact all of the local television networks to give them this story. I can't believe that the Florida Attorney General's Office has not looked into the actions of this Florida based company. I'm going to list the order number for one of my watches but I have them all. Including the 5 year warranty number given out by Invicta prior to them dumping the computer program. The receipt number is the same number that's listed under order number. I have the original.
Invicta Watches Company Information
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