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Reviewed Sept. 14, 2023
I purchased a Invicta woman's watch Feb 2023 and today the minute hand broke off. I contacted invicta and was told I had to pay $28.00 to send it back to invicta when the watch cost was $49.00. That's half of the purchase of the watch. I will not be buying any more watches from invicta.
Reviewed Aug. 27, 2023
Didn’t receive my order. UPS delivered my package at the front door. Never rang the bell. Just left it to be stolen. A package that required signature release. Informed Invicta & they refuse to take responsibility for the carrier they chose. Would not replace or refund my money. Lost $380. Released my package in front of my door without even an attempt for a signature.
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Reviewed Aug. 1, 2023
While on board a Holland America cruise I purchased an Invicta ProDiver 45 black watch, Model No. 22417 for $159.00, invoice no. ** from the cruise Shops. My salesman was Imran **. The day after I bought the watch the stone in the bezel at 12:00 fell out and was lost. I spoke to Mr. ** and he suggested that when I return home I send the watch to Invicta and have them replace the stone. He did not have another watch of this model to exchange. When I returned home I went on the Invicta website and I found that this watch could be purchased for $99.90 from their website. This price is nearly $60 lower than the price I paid on board. I was very surprised as Mr. ** had told me that the watch sold for over $400 and that the $159 price was especially good. However, the Invicta website has the suggested price for the watch as $259 with their sale price of $99.90.
I'm very upset about the practice of the watch sales personnel in the Shops on board the Holland America Nieuw Statendam ship. I have purchased watches before on both Holland America and Royal Caribbean and later found that the sales prices were good. In this case that is totally incorrect. I feel I have been taken advantage of by the trust I have placed in the Holland America Line. I would have preferred to give the additional $60 to my room steward, who provided exceptional service to me and my wife during the cruise.
I have been led on a roller coaster ride by Holland America trying to find the company that sells the watches in the Shops store on board so that I can contact them and advise them of this highly questionable and unethical sales tactic that I experienced on the Nieuw Statendam ship. I have not received any help from Holland America. Likewise I have tried to get information from Invicta for fixing the watch. I have been put on a Merry-Go-Round by the multiple departments/companies in Invicta, each sending me to some other department for assistance. Customer Service is nonexistent in Invicta as no one takes any initiative to address the problem. No more Holland America cruises, and no more Invicta watch purchases for my family.
Reviewed May 26, 2023
I bought my first Invicta Watch almost 20 years ago. I still have it and wear it regularly. That being said, how times have changed. Website has wrong descriptions, newer watches fall apart. Customer service iffy at best. Never again will I buy an Invicta. NEVER!
Reviewed Jan. 29, 2023
I’ve always heard great things about Invicta. it wasn’t until just recently when I was given one of the Invicta divers Women’s watches and fell in love on the spot with Invicta! I’ve had this watch going on 3 years now and it’s still keeping time, and has never let me down! 5 stars!
Reviewed Jan. 14, 2023
Don't be suckered by the attractiveness of these watches. You're basically buying an expensive paper weight. This company doesn't stand behind their products and doesn't honor their warranty. I bought an Invicta watch for $180 exactly 8 months ago. I wore it about 20 times and took exceptional care of it. Suddenly out of nowhere it stopped working. I thought it might be the battery so I took it to a local jeweler, but it wasn't the battery. I contacted Invicta customer service and uploaded my receipt of the purchase. I paid $39 and Fed Exd the watch to their warranty and service department for repair. After all it was well within the 1 year warranty period. After a week or so, I get an email from the repair department stating that I owe $170 to get it repaired. What a joke! $210 to repair a watch that is under warranty but only cost me $180 (before tax) to buy in the first place. Now I can't get a hold of them and they won't return my watch.
Reviewed July 20, 2022
Apparently, Invicta is charging customers' credit cards almost a week before shipping. The actual time to receive your purchase will be closer to 2 weeks. Customer service is rude and nasty, especially Gloria, a supervisor, who hung up on me after I informed her that one of her customer service agents invited negative feedback. Invicta, in spite of their products, had the rudest, most infuriating customer service people I have ever encountered. I probably won't deal with them again.
Reviewed July 8, 2022
I'm a Invicta watch addict. Own 25+ watches! All gorgeous. Have 1 watch not working properly, contacted Invicta via their website. You aren't able to have a CC of email as typical with fill the form scenario. Has been weeks, no response. Warranty or not, I want watch to work. I can fix myself. No issues with all other watches. This one in particular is a favorite. Does Invicta stand by warranties? Do they even do customer support? I give "0" stars on this issue of no contact. All other watches at this point "10" Stars.
Jay W 7.8.22
Reviewed July 3, 2022
I have over 175 watches in my collection from hundreds of different brands. Invicta gives you exceptional value and quality. I can honestly compare the Invicta brand to watches that cost thousands of dollars. They are on par. Stick with reserve level and up. You won't have one negative thing to say about the brand. I have some of them for over 8 years with not one single issue. For the folks who say otherwise, many of them are just liars. I only buy direct through Invicta ▶ **.
Reviewed June 16, 2022
I ordered a watch online through InvictaStores.com. The purchased was delayed in receipt. I called the online customer service number and was told they were having shipping issues. I received the watch on 5/25. It was too large for my husband. I called customer service and they sent a return label. I return the watch 5/26. On 6/13 I emailed customer service advising them I had not received my refund to date. They emailed back 6/13 saying the watch had been received and that the refund would be processed with PayPal within 24 hours. Today is 6/16, and I've stilled not received my refund. I filed a claim with PayPal for resolution. I would not order anything from InvictaStores.com again. Buyer Beware.
Invicta Watches Company Information
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- Invicta Watches
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