Invicta Watches

I bought my first Invicta Watch almost 20 years ago. I still have it and wear it regularly. That being said, how times have changed. Website has wrong descriptions, newer watches fall apart. Customer service iffy at best. Never again will I buy an Invicta. NEVER!

I’ve always heard great things about Invicta. it wasn’t until just recently when I was given one of the Invicta divers Women’s watches and fell in love on the spot with Invicta! I’ve had this watch going on 3 years now and it’s still keeping time, and has never let me down! 5 stars!

Don't be suckered by the attractiveness of these watches. You're basically buying an expensive paper weight. This company doesn't stand behind their products and doesn't honor their warranty. I bought an Invicta watch for $180 exactly 8 months ago. I wore it about 20 times and took exceptional care of it. Suddenly out of nowhere it stopped working. I thought it might be the battery so I took it to a local jeweler, but it wasn't the battery. I contacted Invicta customer service and uploaded my receipt of the purchase. I paid $39 and Fed Exd the watch to their warranty and service department for repair. After all it was well within the 1 year warranty period. After a week or so, I get an email from the repair department stating that I owe $170 to get it repaired. What a joke! $210 to repair a watch that is under warranty but only cost me $180 (before tax) to buy in the first place. Now I can't get a hold of them and they won't return my watch.

Apparently, Invicta is charging customers' credit cards almost a week before shipping. The actual time to receive your purchase will be closer to 2 weeks. Customer service is rude and nasty, especially Gloria, a supervisor, who hung up on me after I informed her that one of her customer service agents invited negative feedback. Invicta, in spite of their products, had the rudest, most infuriating customer service people I have ever encountered. I probably won't deal with them again.

I'm a Invicta watch addict. Own 25+ watches! All gorgeous. Have 1 watch not working properly, contacted Invicta via their website. You aren't able to have a CC of email as typical with fill the form scenario. Has been weeks, no response. Warranty or not, I want watch to work. I can fix myself. No issues with all other watches. This one in particular is a favorite. Does Invicta stand by warranties? Do they even do customer support? I give "0" stars on this issue of no contact. All other watches at this point "10" Stars.

I have over 175 watches in my collection from hundreds of different brands. Invicta gives you exceptional value and quality. I can honestly compare the Invicta brand to watches that cost thousands of dollars. They are on par. Stick with reserve level and up. You won't have one negative thing to say about the brand. I have some of them for over 8 years with not one single issue. For the folks who say otherwise, many of them are just liars. I only buy direct through Invicta ▶ **.

I ordered a watch online through InvictaStores.com. The purchased was delayed in receipt. I called the online customer service number and was told they were having shipping issues. I received the watch on 5/25. It was too large for my husband. I called customer service and they sent a return label. I return the watch 5/26. On 6/13 I emailed customer service advising them I had not received my refund to date. They emailed back 6/13 saying the watch had been received and that the refund would be processed with PayPal within 24 hours. Today is 6/16, and I've stilled not received my refund. I filed a claim with PayPal for resolution. I would not order anything from InvictaStores.com again. Buyer Beware.

I have bought 2 watches from Invicta. The first watch I really liked the picture on the website but when I got it was not totally the same, it did not look as nice. It was close and I kept it. The next watch I bought and received was not even close to what was pictured. I really liked the bright blue colors and brush gold looked. But what I received was not even close. The blue strap was dull. The blue on the watch was like black and the brushed gold was actually polished. Not even close. Invicta promises that if you are not satisfied they will take the watch back and return your money – it is definitely not true. I emailed them several times with no answer. I tried calling and could not get through to anyone, for a refund they tell you to email, I did and again no answer. It has been 1 month and still no answer. Buyers beware. Their marketing is really enticing.

I ordered at watch and paid extra for 2 day shipping. They didn't send it 2 day shipping, they sent it 4 day shipping. I emailed them for a refund of the shipping cost and they told me they would not be refunding my money because I was getting the watch in 4 days. That made no sense to me but it was easy to see they don't care about customers, just money. This will be the last watch I ever buy from them.

I emailed twice about a store credit or exchange for a watch, and no answer in 2 months. Called customer service numerous times, but always a long hold. Finally was able to speak to a representative in Feb., but then midstream he must have accidentally hung up.