Overall Satisfaction Rating
1.37/5
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    4
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    2
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    1
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    57
Based on 66 ratings submitted in the last year
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Invicta Watches

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Last updated: Oct. 15, 2017

240 Invicta Watches Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 15, 2017

I have purchased quite a few Invicta watches. Happy to say, I sold them all. I’ve had good experiences and bad ones. On more than 3 of them the crown pulled right out, they were still under warranty at the time. The Flame Fusion crystal, as they call it, is definitely one of the strongest I’ve ever seen. Never a scratch or crack and I’ve slammed some of them against a wall and floor tile. I recently was watching Evine where the one spokesman said that the components are Swiss, but the watch isn’t Swiss made, that’s how they get around calling it Swiss made. Gotta say, that was enough for me. Not going to be buying another one. I actually ordered one before hearing Evine saying that and promptly returned it as soon as I got it.

Customer Service is good once you actually get through to an agent. I think the shortest wait I’ve had was around 20 minutes. Definitely email them if you don’t want to get frustrated. They do offer a maximum 2 replacement pins per watch without a charge. Free shipping also but it might be quicker to walk to Hollywood Florida to pick them up than waiting for shipping. I had one experience sending a watch in for repair. They said I would need a receipt for it to be covered under warranty, which I didn’t have. I paid the 28$ fee and shipped it to them. Took quite a long time but I received it back fixed and polished looking brand new with no bill so I’ll give them 5 stars there.

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Verified Reviewer
Original review: Oct. 11, 2017

I own three Invicta watches. The Pro Divers are my favorite. Yes, I saw the other reviews. Sorry, but I happen to have good luck with the watches. They perform perfectly, including keeping great time - but any good quartz watch should do that. They look way cool. Yes, that matters. The one thing to keep in mind is that the 'suggested' retail price is meaningless. Online prices vary wildly. Definitely shop around. Do not buy one on a cruise ship or tourist destination. You may well pay too much. That said, the watches are modern, fashionable and did I mention look way cool? Oh yeah, the ones I own also work just fine. Have gone swimming, but not diving, with the Pro Divers. No problems. In my book, 5 stars.

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    Verified Reviewer Verified Buyer
    Original review: Oct. 2, 2017

    INVICTA - Pro Diver - Men's Watch. This watch is supposed to be waterproof up to 200 m dive - I was wearing it in my pool and the crystal became foggy as water leaked in the watch. Invicta service has requested me to pay for the shipping back to them but also for the fee of 28.00$ for an estimate of the repair!!! Very bad service - Invicta watches are just junk. Definitely not to buy anymore.

    Verified Reviewer
    Original review: Sept. 27, 2017

    I purchased a Disney Pirates of the Caribbean watch online from Invicta in late August, despite all of the poor reviews and complaints. Wary, I didn't even try the watch on- just pushed in the pin to start it to make sure it worked. I checked the next morning, and the watch only ran 2 hours before it died. I emailed Invicta for a return label (which they did send promptly) and sent it back via FedEx, which they received on 9/5/2017. Waited the 7 business days for my refund before I started emailing them. After 3 emails and no response, I said I was contacting the Florida AG and posting on the Disney fan boards. Someone did then reply, and said they were backed up because of the hurricane but they had received my watch and it would be processed and I would receive a credit in 3 to 5 business days.

    Again, nothing so I sent another email Monday. I received a reply that they would be crediting my account. Of course, no money back as of yet. I understand the hurricane issue, but the watch I received was shoddily-made and did not work. Their customer service is lousy. At this point I am out the cost of the watch and $7 to have FedEx make a box to return it. Beware of dealing with these people!

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    Verified Reviewer
    Original review: Sept. 19, 2017

    Bought Nexus 6p Google HUAWEI cell phone from Google. After less than a year, the battery would go from 50 to zero and then die. Called Google and they gave me techno smoke in my face. Clear the cache... close programs... bla blah brehch. Bottom line is their battery is defective and they deliberately misrepresented battery life through software illusion. badproductslaw@gmail.com are lawyers and are going to sue them in a class action. If you want to be in, contact them.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 14, 2017

    I purchased a SWISS Invicta Venom "Diver's" F003 in the local mall for about 500 dollars, I then purchased the identical watch for my son about 3 months later when I saw it on TV for about 400 bucks. A little over a year later the minutes hand falls off and in turn jams the hours hand. Watch is broken. I take it to the Invicta store who admits that there is not a scratch or any abuse to my watch but since it has been over a year, the charge would be 42 dollars for a "hand alignment", which I reluctantly pay. In the meantime I figure I will wear my son's F003, since he never wore his because it was uncomfortable for him. I take a shower with my "diving watch" and I see the glass is fogged up. I put it in rice to no avail, and I try blow drying it which temporarily cleared it up until the fogging returned.

    I bring this watch back to the Invicta store at the mall also since this one is still under warranty. I am bluntly told that since I purchased it from Evine on television, it is NOT UNDER WARRANTY, but I can still drop it off there and they will send it in for me and I will be billed for the repair. Well, it has been 4 months and still no watches, and when I try and call customer service, I am prompted to leave a message, and to date it's been over a dozen calls and NOT one returned call yet. Never again will I purchase an Invicta watch. Lesson learned. Never Again. I liked the big watch feel and look, and I thought because I was paying extra for a Swiss version that it would be okay, I was wrong.

    On a somewhat funnier note, when I called the Invicta store in the mall to complain about customer service not calling me back EVER, and that I would consider going to the mall store and tell potential customers about my ordeal, the manager Erika, threatened that if I came to the store she would call the cops and have me arrested. You can't make that up. I wonder what chapter in the Invicta customer service guide she was referencing from. Please don't make the same expensive mistake I made.

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    Verified Reviewer
    Original review: Sept. 6, 2017

    I bought the expensive Elite Diamond model 22689 watch from Evine 7/16/17. The band never did work properly but I thought my jeweler could fix it at the same time of sizing it. I took the watch in about 2 weeks after receiving it. While it was sized he was unable to fix the clasp. I was told to return it for repair. I contacted Evine and was then told it was over 30 days for return so I was directed to contact Invicta directly for any repairs. I did. Guess what? Invicta doesn't guarantee the clasp! Then to top things off, they don't even have the clasp in stock for purchasing. I could see if I had the watch for a few months maybe but to have just received it is just poor customer service. Shame on you Invicta. Your name has now been tarnished and I will shout it from the rooftops, of your poor customer service and warranties!!! I am now stuck with a watch I can't even wear! Nothing like kissing hard earned money down the drain!!!

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    Verified Reviewer Verified Buyer
    Original review: Aug. 29, 2017

    I received an Invicta watch about a month ago, and I really liked it. It worked well, looked nice and was very comfortable. I wore it almost constantly since I got it. However, while on a trip and swimming in about three feet of water, the watch leaked and got water in the face. Water that will not come out no matter what I do. Which is rather frustrating as this watch is supposed to be fit for recreational scuba diving. But apparently that doesn't mean much. This in itself normally would not incite me to write a one star review, however, I have been trying to get into contact with Invicta for over a week to get the watch serviced with no success.

    No one has responded to my multiple emails, I try to call and there is an almost hour wait time to talk to a representative. What a joke. I will update this review as I continue to work on this matter. So very frustrating and unexpected from what I thought was a good company. The way this is going I will buy my watches elsewhere from now on.

    **Update** It has been over a month since my initial email to Invicta, I have attempted to call multiple times with no success, and water is still in the face of the watch. Amazon was kind enough to offer me a refund. I have replaced this watch with a Casio G-steel, which, while large and a men's watch, is of MUCH better quality and has many more user friendly features. Honestly, if you're considering Invicta for a watch you want to take in the water, save yourself the time and get a Casio. I won't ever be purchasing Invicta products again with how this purchasing and lack of help servicing experience went.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2017

    I purchased 5 Invicta watches in May 2017 - July 2017 the circle around the face came off, I took it back to the store, it came off again Aug 2017. The other watch I purchased the battery died in Aug 2017. Ridiculous. I should have just spent the total amount and bought a Tag. These watches are not worth the headache and they do not have the best customer service in the store. (Christiana Mall, DE)

    Verified Reviewer Verified Buyer
    Original review: Aug. 21, 2017

    This watch was only 3 weeks old and quit working. The repair people for Invicta in Utah told me the watch was kind of beat up. The mainspring needed to be replaced and watch cleaned. How does this happen? They said not covered under warranty. Said watch was discontinued. Why would they not stand behind the watch? They are a bad company. Try to get something done. They keep referring to repair. Seems all they want is your money. No other help. They are a sad company. Now I am fixing the watch at a cost of 126 dollars.

    Verified Reviewer Verified Buyer
    Original review: Aug. 16, 2017

    I purchased an Invicta Russian diver watch. I went swimming with the watch. Water went inside ruined the watch. I send it to the Invicta repair center. They are coming up with lies about the watch that was customer abuse and it's not covered under warranty. They want to charge me over $200 to fix it. Hi everyone including Sheila & Eric and other managers come up with lies and reasons to not fix the watch.

    Verified Reviewer
    Original review: July 31, 2017

    Ordered 3 watches in a week. Inventory, web page and customer service indicated the watches were in stock. After paying for the watches the "track my order" showed it as being in processing. After calls, found out that they were not in stock. Wanted me to select another watch. They keep your money and use the bank float to refund costs. Total crap and a total scam. Stay away.

    Verified Reviewer
    Original review: July 22, 2017

    Second Invicta watch. After 4 months dial started to fog up and bezel wouldn't turn on pro diver watch. Paid 21.00 Canadian to ship watch to repair centre. 28.00 handling fee. 32.00 shipping return with an additional 60.00 because it was shipped to Canada. No charge for the repair... However I was charged taxes for the repair which I was later refunded by courier company. Total of: $141.00 US. After receiving the watch back, after a couple of weeks it started fogging up again. Bezel is still stiff. Called Invicta and of course they will fix it for free. Just pay for shipping and handling fee. Repair is only good for 45 days. They will not ship parcel post. Hmmm I wonder if they make money on shipping?? Really? Last Invicta watch I will buy. No customer satisfaction here. I am not about to pay another 141.00 for no guarantee fix. Amazon gave me a full refund on the watch... Now that is customer service!!!

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    Verified Buyer
    Original review: July 18, 2017

    I have been an Invicta fan for years. This recent experience was so awful. I will never purchase another Invicta watch in this lifetime. I purchased my Invicta watch in Nov. 2016 and someone the Crown simply fell off and I have no idea when or how this happened. I'm like "Ok, no worries, it's under warranty." I called the # on warranty card around 8:30 am, (954) 921-2444, spoke with a lady. She told me that department didn't open up until 11 am Eastern Time.

    I called back spoke with a guy about how to complete a repair under warranty. He said, "Oh all the information included with your watch is incorrect. We closed down our repair location Jan. 2017." (Wow, no email or nothing) He gave me an address to mail my watch. He didn't tell me what to include in the return or etc. I had to ask. He then said, "Oh yeah include return shipping address. Also you will have to pay $28 for them to ship your watch back." Excuse me it's covered under warranty. What he failed to tell was that company wasn't Invicta, that I would be shipping my watch to buy a watch repair company which I could have found on my own. This entire process is like pulling teeth just to get my watch fixed. I do not recommend purchasing an Invicta Watch. Unless you're ok with spending more than you paid for the watch to repair it.

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    Verified Reviewer
    Original review: July 10, 2017

    Invicta Bolt Anniversary Reserve Watch Model 6478 - My Invicta watch band just deteriorated, broke on both sides. I talked with Invicta customer service and they told me that I would have to send my watch to Utah for sizing (they did not have the service part) and a similar band would be found (approx. $295) for the band. Clearly there is a product defect in the rubber that caused the band to deteriorate and break on both sides. Customer service is poor, less than satisfactory. I will never buy another Invicta watch... looks nice, quality poor, service poor and no replacement parts.

    Verified Buyer
    Original review: June 12, 2017

    Bought an Invicta watch. Battery ran out 2 months later. Returned it to the store and they replaced the watch. A year later the rubber band broke, it just deteriorated. Must be replaced with an Invicta band, because it has two pins on each side. Was on the phone for hours to get thru. Finally got customer service. They wanted me to send my watch in, said it would be a minimum of three months, because they didn't have the band in stock. So, I order the band for them to mail to me as soon as it was available. Got it 7 months later. Battery then died less than 2 years after buying the watch. The 2nd band is starting to deteriorate like the first band did. I like the look of their watches, but I wouldn't buy one with a rubber band. Buy a stainless steel band. Also, the shop I went to couldn't get the back off to replace the battery. I'll have to find another shop. I'm worried I'll easily spend more on the watch than what I paid for it. Is it worth it?

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    Verified Reviewer
    Original review: June 9, 2017

    I was on the Invicta bandwagon for about 2 plus years. Was buying on the payment plans with ShopNBC which is now something else. I bought over 50 watches. Well long story short the best Invicta was the very first one which is automatic. The rest are falling apart sitting in the case. I have a bunch of scrap metal that I have collected. Embarrassing but I would not recommend these watches. If you don't believe me simply buy and see for yourself.

    Verified Reviewer
    Original review: May 25, 2017

    I own many Invictas and find that their warranty is a total joke when it comes to the bands. They want $144.00 plus the cost to evaluate what is wrong when a blind person can see the band is falling apart. The watch does not even cost that much new. I have found a Brand New watch online for $110.00. I will never purchase another Invicta again. When you send an email to the company they do not even reply. Stay away from Invicta.

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    Verified Reviewer Verified Buyer
    Original review: May 19, 2017

    I purchased a Swiss Made Pro Diver on 11/8/2016 (6 months ago) from "The Watch Store" for $331.00. The watch has not been worn in any extreme conditions and has not been the water. A couple days ago the band came apart but not where it has removable pins. The watch fell to the pavement and damaged the bezel. I called Invicta and explained that (In my opinion) the pins that hold the band together were not long enough to properly hold and stuck out less than 1/16 of an inch into the side that came apart. Invicta said there was no warranty on the band or damage that occurred from it breaking regardless of whether the watch was made correctly or not. There are many choices when purchasing a watch and I can tell you this... I will never purchase another Invicta Watch.

    Verified Reviewer Verified Buyer
    Original review: May 19, 2017

    Bought recently a Subaqua but lost one of the bracelet attachment screws. A small item, easy send by post. After numerous attempts; it is just impossible to make contact with Invicta HQ. No reply, no answers. Invicta aftersales is horrible, never a Invicta watch again! Has anyone a broken Subaqua? Please reply, I need your bracelet screws. Thanks!

    Verified Reviewer
    Original review: April 21, 2017

    Ordered a watch for my son. As it appeared to ship we checked tracking number and it never moved. I contacted FedEx and they say the shipper never shipped it. I called 5 times and it always said I was calling during non business hours even though I was not. Once I got it to tell me I was 4 callers away only to be on hold for 10 minutes and then it put me into having to leave a message. I also emailed multiple times with no response. I finally got a hold of the repair department who would not put me into a customer service but said he walked over and had them submit the refund I told him I wanted. He said he watched them do it. I have yet to see if it actually went through yet as this just happened but I was amazed customer service wouldn't speak to me and try and save the sale. How are these people in business? Do they actually have a customer service department? Terrible company. Stay away.

    Verified Reviewer Verified Buyer
    Original review: April 12, 2017

    I placed an order on April 5, 2017 11:18 Pacific time and paid extra for expedited 2 day shipping for $29. I followed up on April 7, for a status on my order and it still says processing. I called the customer service number and after several attempts was unsuccessful and I never get a chance to speak to an agent because I have been on hold for so long and the automated message will advise you to leave a message instead of staying on hold. I even tried calling at 5:30 am Pacific time because the automated message stated they open 8:30-5 pm Eastern time, and their message states they are still close. I call again at 7 am Pacific time and finally the message changed to open. I also emailed the customer service help desk on 3 separate occasions and still do not receive a response or a callback.

    I finally received a confirmation email that my order was shipped yesterday but after waiting almost a week for my order to ship and another 2 days to arrive is ridiculous! Why pay extra for expedited shipping when technically it's ground shipping. It is not fast shipping because it takes them so long to process the order. This was an anniversary present. That is the reason why I paid for extra to ship. My anniversary was yesterday and my order barely shipped! I cannot even get a hold of them to refund my shipping or even my order because you cannot get a hold of anyone. My advice do not order from Invictastores.com. It will be a waste of your time. This is a excellent example of poor customer service, you will never get any results with them. Never ever ordering from here again!

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    Verified Reviewer Verified Buyer
    Original review: April 11, 2017

    Very Unprofessional. I placed two orders and paid for two watches on Sunday. Website said both items were in stock. Received confirmation e-mail and even the shipping confirmation. After my order being stuck in limbo and labeled as "In Processing" for two days, I thought I better call them. I tried to contact them on the phone number listed on the website, but you always get the exact same message. First you are told there is one caller ahead of you and the wait is four minutes. This will be repeated three time. Second, you are told the wait time is two minutes and you are told this two times. Last, you are told to leave a message. I went thru this little ritual four times. There is obviously no one willing to speak with you on the telephone.

    After being forced to email them about my orders, I received an e-mail saying there both items were out of stock and "sorry here's a coupon for 15% off your next order." AVOID THESE GUYS. BUY ON AMAZON OR OTHER TRUSTED STORE. INVICTA.COM IS HORRIBLE AND YOU WILL BE DISAPPOINTED. This is no way to run a business nowadays. I guess you really do get what you pay for!

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    Original review: April 9, 2017

    I have been in contact with Both Evine and Invicta for months and still no resolve with many issues. At this point I want to take legal action and seems like I am not alone in this matter. 1. False warranty or no warranty provided. 2. Non contact within the company to resolve issues in timely manner. 3. False claims on charging for non-issues related to warranty. Anyone else please add to this.

    Original review: March 29, 2017

    I have two Invicta Watches. They look awesome but are very disappointing watches. They ALWAYS break down. Invicta will charge a fortune to repair it and guarantee it for 30 days. After which I assure you it will break down again and again and again. DO NOT BUY THIS WATCH. YOU WILL BE SCREWED.

    Verified Buyer
    Original review: March 24, 2017

    Purchased 2 watches on Invicta store website. Watches were both on sales and available. Spent in excess of $700.00 on both after sales price. Received confirmation e-mail and even the shipping confirmation. 2 days later get another e-mail saying there was an out of stock on one of them and "sorry here's a coupon for 15% off your next order." Still waiting for a refund of the canceled watch. Have sent 3 e-mails, called multiple times and left as of today 4 VM. No callback, no customer service. AVOID THESE GUYS. BUY ON AMAZON OR OTHER TRUSTED STORE. INVICTA.COM IS HORRIBLE AND YOU WILL BE DISAPPOINTED.

    Verified Reviewer Verified Buyer
    Original review: March 20, 2017

    Placed an order on Invicta's website on 3/14 and the order seems to be stuck in processing limbo. Customer service is garbage. They either don't pick up the phone, hang up on you, or simply disconnect. Have not been able to speak to anyone at this awful company. They didn't have a problem processing the payment which has now cleared. Will be contacting a lawyer buddy now to deal with these ass clowns. BUYER BEWARE... STAY AWAY FROM THIS COMPANY!

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    Verified Reviewer
    Original review: March 20, 2017

    I had been a customer of Invicta for several years and currently own Invicta 15 watches. An Excalibur (model no. 18602) which in March 2016 started to show signs of a problem with the winder. It felt and sounded like it was skipping every few notches while winding. Mind you, I could still wind the watch, but I wanted to get this corrected before it got worse. I followed Invicta's instructions for repair, paying the $28 for shipping, and mailing the watch to the service center on 22 December 2016. I tried following up with the service center via email but never received a return email. Then I received a letter in the mail from IWSC stating that I owed $112.09 for needed repairs of the watch for "Movement Repair" and "Mainspring". Surprised that I was getting a bill at all, much less for movement which I expected to be a warranty covered item.

    I made calls daily to IWSC for several weeks until finally reaching someone on 13 February 2017. The IWSC rep informed me that the movement wasn't a covered item because the watch "probably suffered some type of trauma"... "even as light as dropping onto carpet or hitting a wall while being worn". I asked for an email explaining this and told him to return the watch because it didn't make sense to pay that much for the repair, especially given Evine Live puts this watch on sale periodically for $129.80.

    I got the watch back in the mail on 17 February 2017, but in total disrepair, not in the usable condition that it was when I mailed it to IWSC! The winder now does not wind at all, and to make matters worse, the hour and minute hands are no longer connected to the movement! It's like service center took it apart to assess the damage and then threw the parts back into the watch housing before closing the back!

    I'd been a Invicta customer for many years and have on numerous occasions been an unpaid advertiser, highly recommending the style of the watches to others. I can no longer do so in good conscience. To the contrary, I will from here forward recommend against buying Invicta watches unless the purchaser is willing to accept the fact that these are expendables to be worn and used until a problem arises at which time they should be thrown away.

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    Original review: March 16, 2017

    I ordered two watches from the Today show deals. Received my watch and it was defective. I immediately sent an email stating what happened and they did reply back to me along with a return label and stated that they would ship out a replacement. This was on December 27, 2016 and it is now March 16, 2017. I would never buy from this company ever again and I would be sure to double check any purchases from the Today show deals.

    Verified Reviewer
    Original review: March 10, 2017

    I was a fool to listen to someone. I bought my first overpriced Invicta watch on a cruise ship. Then started buying online at Evine and world of watches. I purchased 3 watches that fell apart within a couple of months, the first one, my Bolt Chronograph, ironically I got a hold of customer service, the strap was out of stock, surprise surprise, now a year later still out of stock. But this is the warranty. The other watch is a Venom, a month after having it, the crown fell apart. I sent it to customer service, they want to charge $185 for repair plus shipping back even though it is under warranty, they can keep it. It is more than I paid for the watch.

    Today's latest. My coworker and I ordered watches on the Invicta site 9 March 2017. They screwed up and charged, 0.0 which was posted on their site for quite a while and charged only shipping and handling. This morning I receive an email that they cancelled the order because they do not charge that price for any of their items. It seems like someone in the company messed up and consumers should not be penalized for poor management or marketing. Yet when I emailed and asked for the policy I was ignored. My next step is to drive to Miami when get a chance to visit home and go to the company itself and look for their CEO unless he will throw me out the building if he is even there or his representatives. Is this the company that JT a great Football player, philanthropist, and humanitarian wants to be associated with or Mr. E Lalo run a company that will tarnish his name? What is the logical explanation?

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    Invicta Watches Company Information

    Company Name:
    Invicta Watches
    Website:
    www.invictawatch.com