Invicta Watches Reviews

Bought an Invicta Reserve watch from an individual. Wore it for 6 months and the band just fell apart. Because I didn't buy it from a store I have no warranty. I called and was told it would take 6 months to fix and it would cost somewhere around 200 dollars. I can buy a new watch for that. I actually liked the watch and might would have fixed it but 6 months and an attitude that gave me the impression that they would rather me not send it in for repair so its now a paperweight on my desk. The watch works if you pick it up and shake it a bit from time to time but the band is still broke and anything I find online to replace it is not the same band. I don't know if they will work or not and so far I can't find anyone who has any knowledge to help me. Overall, I know I will not buy another Invicta Watch, not matter the price.

In 2010, I purchased an Invicta watch Model 6490 for $134.00. Within 3 months, the crown fell off and was lost. I was so frustrated that I put the watch in a drawer. So I decided to have it repaired and checked out their repair site prices. Handling fee ($28), New band ($30), Crown ($30), Battery ($32) for a total cost of $120. The cost for repair are just $14 short of what I paid for the watch. Invicta needs to review their fees and offer better prices for repair their faulty watches. I'm not a satisfied consumer.

My husband bought an Invicta watch through a Groupon deal. It did not keep accurate time. He sent it back and neither him or I will ever spend good money on junk Invicta watches!

I have been trying to just purchase two links for a 0677 titanium watch. This place in Hollywood Fla says it does not sell links for this watch anymore. This tells me that they had a problem to say anymore. The band is so tight I cannot snap it shut without cutting off my circulation to my hand. It was just manufactured too small. I am 5 ft 10 inches and 190 lbs. I am not exceptionally big. All I want is two links. Period. They want me to send it to Florida. Give them a cashier’s check for $28.00 for shipping to overseas. Also they want a credit card # for parts and labor. INSANE!

Purchased a Subaqua Noma # 2886. Wore the watch twice when the screws came out of the band - sent in for repair on May 5th 2014. Haven’t received the watch as of this date. Also the watch is a reserve collection - best of the best. Quality control sucks if there is any.

We bought about 6 watches through Amazon about 10 months ago. So far, 2 watches have issues. The boxes didn't have the warranty number, but we sent those 2 back for warranty service. Doesn't it seem odd that within several months 33% of the watches had problems? Well, as many people now know, they finally reached me for the postage to mail the watches to Switzerland. And why did we have to waste time and money sending them to the Invicta Watch Group in Hollywood, Florida? And, when I asked why I hadn't received any emails prior to the contact that took like forever, the female said that they had sent numerous invoices.

I purchased an Invicta watch Model 15219. The watch is good looking (rose-gold diver's watch). However, it is no longer usable (9 months old) as it goes through batteries in about 10 days. I had a battery replaced on 9/2/2014, it is today 9/16/2014. The previous battery lasted longer, about 2 months. So, in the past 2 months 2 weeks, I have gone through 2 batteries. I previously had a Seiko which went 2.5 years on a battery. I cannot remember having an issue like this battery issue with another watch.

I bought a couple watches from Invicta via HSN and my Pro Diver, while beautiful would fog up in the shower! Not something you would expect from a "Pro Diver" watch. When I tried to register it via their website for the extended warranty, the website would not take the information and would freeze up when I attempted to "SEND' it. I tried several times having to refill the whole page out. No luck. Then, when I tried to get the company to repair it, they tried to charge me $795 to repair a $105 watch!

I bought as a gift and within 3 months the glass face plate cracked. Under warranty?? Nope of course not. Was told one price for repair so I sent it to Hollywood with a check for that price. Nope, got an email stating that was the "shipping and handling" charge, not the repair charge. Pay the extra charge. Get an email that says it will take up to 90 days to get back. WHAT? Pitch a fit and get an email that says they ship it to Switzerland for repair and I may get it back sooner. Why did I send it to Hollywood then, just cut out the middle man!! Less than 90 days to get back? Nope! 90 days and I find out that they want a signature for delivery.

My wife purchased a Jason Taylor Zeus Invicta for Father's Day and a month later the watch quit working. The second hand goes around and sweeps but the working hand do not. Bought from Macys and will try and return because I cannot stay on the phone to Ft Lauderdale for 2 hrs at a time. No matter what time I call, I am always 60 or 70 in line. That means hrs. on hold. I have replace 2 other Invicta watch bands over 5 time each. Please. They so full of themselves. They need to get someone to run customer complaints and service. I went to the office in Florida to ** and it was locked up like Fort Knox. If I get this watch fixed, that's it for me. I'm done withe the ** games!!!

Purchased online, after watching tv ad. Only wore it out a few times. Babied it as a Dress watch. I go to set the time & the Crown pops out, just past the warranty phase. I wish I wore it more, it would have broke after setting the time a dozen times. Total piece of junk. I have 2 watches over the 100 year old mark. 1 is 112 years, one is 103 years, I've had both for min. 15 years, have wound innumerous times, they keep exact time, & best of all, The Crown doesn't POP out after setting time. This is a First for any watch I have ever owned & at one time the count was 200+ after I bought a watchmaker’s lot. Buy anything but invicta, maybe they should sell paperweight watches. After looking up more..... I see Orient watches would have probably replaced it. But more likely the crown wouldn't have popped out. Imo, invicta is trash.

I sent my watch for repair in Feb 2014. They told me it had to be sent to Switzerland and it would take 90 days. After 4 months I became concerned. I somehow was able to reach talk to someone in the "repair department". They told me there was a delay in shipping but it should take 2 weeks and I could check the progress by tracking the case number on line..... no you can't it is impossible. The two week excuse lasted another month. I emailed their "customer service department". I received the same run around. When I tried to call the person using the 800 number on the emails, I received a "no longer in service recording". I sent them an email to correct the problem... it was not corrected. They do not want to talk to you. Finally in July they admitted the watch was lost. They assigned a customer service representative who offered a credit towards a replacement. Unfortunately my model was not available so I picked out another one. It was more money but I paid the difference. The watch arrived two weeks later.

I purchased an Invicta Women's 15500 Ocean Reef Chronograph White Oyster Watch on November 27, 2013. I purchased it through Amazon. I spent $150.00 on the watch and an additional $20 at the Jewelers to have it sized to fit my wrist. In March the white ring surrounding the watch started to come out and appears to sit in a groove and held with groove. I have attempted to create a log in and contact you about the problem but hit a dead end. I decided to take it to the jewelers to have it repaired and the watch was no longer working, so again taking it to a jeweler and he tells me it's not the battery but a mechanism not working in the watch. So now the watch is no longer working and has only been used for 4 months before it stopped working.

Very pretty watches, but HORRIBLE SERVICE. I have two INVICTA dive watches that have stopped working, both under 6 months of owning them. I had the battery replaced and the watch still does not work. I shipped one to INVICTA to have it repaired, followed up with them today and was advised that the mechanism had to be readjusted. I was cool with it until the representative advised I would have to pay $46.64 for that service and another $28.00 to ship it back. That brings my ordeal to a grand total of $74.64. That is what the watch cost me! I explained this to the representative whom only could say that if I had my receipt, they would put my request in for warranty. But otherwise I would have to pay.

I bought an Invicta pro diver automatic. 4 months later the watch was not telling the time correctly. I sent the watch for repair and over 3 months later they have not send the watch back to me . The customer service department at Invicta is terrible, they are not willing to help the customer or take responsibility for their products. Invicta as a company and their customer service department are very irresponsible and they do not stand behind their product. I will never recommend anybody to deal with such a irresponsible company or buy an Invicta watch.

I've been collecting watches for a few years now and own 9 Invicta watches. Seems people either really like them or hate them. Out of all my watches I've had no major problems with any of them. Only issues I've had is a broken strap on my Russian Diver, but I wear the watch all the time and had it about 4-5 years before the strap broke. Contacted Invicta and received an email back the next day. I gave them the info to order a new strap and got within 2 weeks, no problem.

I'm have three Invicta polyurethane band watches - two of the bands have snapped and torn with no undue stress from me. I barely worn them. The third watch has a loop that has torn away. These watches were quite expensive. I don't think this is fair that Invicta will sell a product that's defective and cheap. This has turned me off. They make so many watches. They stopped caring about quality.

I was an Invicta collector for 4 years. Over that time I had bought 56 Invicta watches. Two arrived defective at the time of purchase. 8 have failed over the past 3-4 years. I liked the style of the brand. The prices seemed good for what I was getting. The silicone bands break within 4 years from what I can only describe as dry rot similar to that of a car tire. I rotated wearing the watches with those of other brands so the Invicta were very lightly used, perhaps worn 6-8 times per year. All in all these are OK watches yet there are better out there for less money. I would rate the value at 7 out of 10. From a business standpoint and customer interaction, I would give the company a 4 out of 10 rating. The warranty on the watches which range from 1-5 years is rather worthless as the S/H for a repair is cost restrictive as compared to the net value of the watch.

Calling Florida Customer Serv...is a trip... It's not customer service, it's denial, rudeness, waiting on a phone line on hold then call gets cut off, dial tone. Call made at the right time during their business hours...etc. I believe they are told and trained to divert complaint calls. Rude, disrespectful attitudes... They want to make you mad so you hang up... Anyway, ShopHQ hosts keep saying to go on Invicta website and upgrade your warranty. Really, sorry doesn't work...and or mail filled out warranty slip with proper documentation asked for.

I purchased the above mentioned watch two years ago. It has not missed a minute and when I lost a screw after one year, a phone call, and they replaced it in less than one week. I am 60 and have gone through many watches. Invicta is the best that I have ever owned.

My Invicta Dive Watch rated to 200 meters failed in 17 feet of water. Last Invicta watch I'll ever buy. They lost my business but haven't heard the end of me yet. I'm demanding Invicta replace my watch or repair it FREE. Please contact me!

I purchased a total 5 Invicta watches over the last two years. Last year, I bought my first reserve watch and I love it. My strap broke a month ago. I spent an hour on the phone on 4 separate occasions and never got through. I sent countless emails without reply so I bought another brand watch then I bought a parts watch to use the strap. It fits but not well. Then after posting on Facebook, I hear from Invicta and all they want to do is sell me what I need not counting my time or my cell phone minutes or the fact that I had to buy a work watch from another company. So if you want a nice watch that has quality workmanship with poor customer service and no one has parts for, buy Invicta - I will never again.

I have purchased 4 Invicta watches to have the hands fall off of each one. They just seem to come loose and move around on the inside. Watches are still under warranty and Invicta doesn't want to repair them. I have purchased my last invicta and will not ever recommend them to anyone.. These are not the cheap watches. They are the reserves.

I have a few Invicta branded watches that I have noticed have defective watch bands. The Silicone watch straps are not as durable as they state them to be. The first instance when I almost lost my Invicta Bolt Reserve was after only wearing it the sixth time. The clasp lug completely separated from the strap while exiting my car. Lucky for me I had quick reflexes to catch it before it could be lost or damaged. My other issue is with the Sea Spider which I have worn between 10-20 times only has a lug that separated from Silicone band under light usage. For the record these watches are worn very infrequently and don't undergo the heavy wear and tear, that it's what makes me find the watch bands they supply to be less than acceptable given the price point.

I bought this watch on a cruise, I loved it until I noticed the second hand was not working. That was 20 days from when I bought it. I emailed a customer service, she replayed to send it in for repair, $28.00 later and waiting 30 days I received it back. Not Working At All!!!! I emailed customer service that had contacted me before to find out she was out of town, no big deal. I got on the phone, waited being third in line waited 34 min, to be told I had to send it back. I asked will be gone another 30 days and yes more likely they ship everything overseas.

This company will not respond to address a problem with my watch that broke within two weeks. After six emails, I have yet to hear a word. All I wanted was to be mailed two pins for the watch band. Do not purchase from this company. They do not stand behind their products.

The people who answer the phone at Invicta Customer Service are poorly trained in customer service as well as argumentative and just plain rude. I purchased a watch from Invicta and I noticed 4 initials engraved on the watch case back. I called to ask whose initials these are and what do they mean. The idiot on the other end of the phone said, "That's the way the watch is made." (Huh?!!) Then he said he had no idea whose initials they are or what the significance is.

I received a sea spider from world of watches for anniversary present after very little wear on weekends. Only I noticed the watch would keep time if I didn't wear it as soon as I put it on it would stop after an hour or so. This was after the warranty ran out also. So I purchased a corduba carbon fiber from a jewelry store and here again I have the same problem with this watch. After very little wear it stops after an hour or so after I wear it. If I leave it in drawer its fine. I don't think I will by any more Invictas can't believe both have same problem from two different places. By the way the warranty was out on this corduba and the store closed, imagine that I tried calling Invicta could not get anyone to answer phone.

Received watch as a birthday gift from my son and daughter. $ months later the watch had moisture in the crystal. Had watch sent out to China, yes China, for repair. Watch says Swiss made. That's a blatant lie! Took 4 to 5 months to get the watch back. And now there is moisture in the watch again and you can't read the time. Secondly watch was sold saying it had illumination. None at all. This is a piece of crap and my recommendation to all is.... Do Not Buy an Invicta Watch from Amazon or anyone else!!!!!!! Truly the worst service experience ever. Just the old fashion run around. Buy a Seiko instead or even a Timex. They would give true service.

All my interactions with customer service on been through email. To begin with, twice I have emailed them questions, and received a response (with fair response time) that did not have anything to do with my question. I am not sure if the people who answer them do not speak English well. One inquiry was about a replacement band I ordered. I questioned if there was a location on the website I could view my orders, because it was over a week since the order and I was never informed if it shipped or anything. Their response: "Thank you for contacting our service center. Unfortunately no ma'am, you do have to give us a call at 1-800-327-7682 or 954-921-2444 to know the status on parts". How does that make any sense. Also to fix items under warranty it's $28, you ship to Florida and they send it over seas, which can take up to 90 days! - I have a couple weeks until I get my watch back. I recently ordered another watch, but I am DONE with this company. They act so fancy and high class, because this is ridiculous.

WORST SERVICE COMPANY EVER!!! In addition to what is below, today I called the main number and was connected with another disgruntled customer instead of Tony. Also their service rep, after not sharing his name sent me to voice mail jail and another one for hanging up on me should not be acceptable either. By the way, if you listen to the recording I have been nothing but nice and patient over the phone. I just want resolution. I've gone around and around with this for far too long with little to no response. Send me the watch. Get it approved somehow. Your website has not been functioning for quite some time now and your phone service is even worse. I assume no one can make an outbound call. I've gone to social media to even get a response and then you respond back that you guys made yet another mistake by sending me the incorrect model #'s to chose from?!?

First, for people who have misguided notions regarding the quality of INVICTA Watches, especially their stainless steel quality; they don't know what they're talking about. Our firm was established formally in the late 1700s as jewelers, dealers in antiquities and rare books etc. I was the 1st Authorized Breitling mail-order dealer in the U.S. I have, for decades, sold Rolexes, Breitlings, Juvenias, etc. I am also GIA-trained. I own a manufacturing company, am an author of two books (one of which is in four museum library permanent collections).

I purchased an Invicta Grand Diver (model 14442) through ShopNBC (now ShopHQ) back in November 2013. I travel internationally but don't like to wear an expensive watch when overseas. So I was looking for a cheap watch with a second time zone feature to always be "in sync" with my home time zone. This model had what I was looking for and wasn't all that expensive (#129). At that price, I figured it would be ok for travel and if it was lost, broken, or stolen it wouldn't be that big of a deal.

I bought a couple if Invicta watches from ShopHQ formerly Shop NBC because they look appealing to the eye and are over promoted on TV. Both watches I received had issues though. One watch would not hold time properly and the so called high quality rubber strap started cracking after 2 weeks. The other one would not stay clamped together on my wrist and hand literally fell off after one month. I called to have watches replaced or repaired and was amazed what they were asking for sending them in for repair even though these were the 5 year reserve model watches. Avoid Invicta at all cost!

The clasp over the dial adjustment broke as soon as I received it and wouldn't stay closed. The pins kept falling out of the metal band causing the watch to literally fall off my wrist on numerous occasions. The battery finally stopped working so I figured it was time to send it in for repair. They charged me $67+ for repairs and shipping! I still paid it. This was back in September 2013. They said it would be returned within 90 days. I called in January and They said to give it 2 weeks. I called back. They said it would be another 2 weeks. I called back. They said give it 2 more weeks. Now its almost March and they tell me the "status" is the same... over and over. The problem is this was a gift from my Grandfather. They also no longer make this watch and only just offered to find a replacement today - Almost 6 months later! They don't know when it will be back and said they emailed China over a week ago but have no response yet. There is also not a main contact point person for them to reach out to in China either. Poor quality watches, bad customer service, overrated company. I collect timepieces but I'll never own another Invicta watch.

Bought a new Invicta 12112 Ltd. Edition Pro Diver through Amazon. The watch arrived in their yellow box but some of the paperwork was missing (the Warranty Card) and the instruction book was torn. It was not wrapped in plastic but the watch was in excellent shape. No scratches, no dings - it was perfect. I am actually really pleased with how the watch looks and keeps time. It's great! Then I noticed the watch was not working - the battery was dead. I called Amazon and negotiated for reimbursement if I would go to a local jeweler and have the watch battery replaced. They were happy to accommodate that request. I called Invicta as well to let them know that the watch arrived with a dead battery to see how they would respond. They said I would have to pay to ship it back to them, plus include a check for $28 so they could mail it back to me once the battery was replaced. When I asked him about going to a local jeweler for a simple battery replacement they said that would void the warranty. Really?

Horrible company. Shipping item back $28.00. Preposterous! Invicta watches - imported & made in China.

I bought an Invicta watch from World of Watches. Unfortunately after 2 months of ownership, the watch stopped running. Invicta 1-year warranty covers all repairs and battery replacement up to 1 year after date of purchase. I called Invicta and the customer service representative said I had to include a $28 check or money order to pay for return shipping cost. I told her why she couldn't mail it USPS for about $6. She responded, "We ship our watches overseas to get repaired." Totally unfair!

Invicta Men's 6977 Pro Diver Collection Chronograph Black Dial Black Polyurethane Watch purchased on June 24th, 2013. Went to put it on yesterday and the face is clouded! NOT EVEN 6 MONTHS OLD??? It is keeping time, it is in perfect condition and it is fogged in! My proposed solution is that Invicta replace this watch post haste free of charge and that Invicta incur the cost of return shipping for defective watch. The alternative is that I will share my story with the world using social media and explore local and state consumer product remedies available under law. I will be dammed if I spend 21% of the purchase price for return shipping fee on a product that did not last 6 months. E-mail is being sent 24 hours after I placed a call to your customer service department and waited 21 minutes 49 seconds to be treated like dirt. I look forward to your speedy response.

Invicta's customer service is a scam. The crown fell off my watch after only a few months, supposedly under a five year warranty. Yet when I contacted them for the repair, they wanted $28.00 in shipping charges alone plus an additional thirty to fix the crown. Stay away from Invicta watches. They were originally a Swiss company but have since been taken over by a company in Florida which does not honor the warranty. The BBB has it rated an "F"!

I wrote the other review about the replacement watch that was sent to me. About it being used, I forgot to mention that it was a reserve watch, but sent to me in a yellow box. The paperwork did not match the watch and there wasn't a receipt for the check I had sent in. Also, there wasn't invoice that is needed if the watch is under the warranty. I say this with all sincerity, I hope that the Invicta representatives read this and treat their customers with more respect and commitment to resolving problems the right way, rather than being vindictive.

It has been about a year now since I first sent my broken watch in to the Invicta Service Center. After paying all the shipping charges and insurance three times because the watch came back to me twice still broken, they finally had my watch replaced. They extorted more money from me. I wouldn't get the watch unless I paid. I got my replacement watch in the mail the other day and when I opened it I noticed that it wasn't wrapped in plastic as all watches are when they are shipped. I also saw buckle marks at three different areas of the strap. There were also scratches on the sides of the case. It is obvious that this watch had already been used.

I have an "I by Invicta" watch. Called the company JUST TO ASK WHAT TYPE OF BATTERY THE WATCH TAKES. The response was "I am not allowed to give you that information." What a sad company!

I have two Invicta's, a Russian Diver and a Specialty Collection model 11243. I ride a Harley Sportster and these watches take a beating from the vibration. I have had them for two years now with no problems. I also have a friend with a Russian Diver and his watch looks like someone beat it with a chain and it keeps going. I guess some people abuse things and that's why they have issues or there are not telling the whole story on how their watch broke. As for me I will keep buying Invicta's. I like their looks and the prices are right. I don't see the difference between a hundred dollar Invicta and five hundred Citizen.

I only gave one star because I have to. I was stupid enough to purchase many Invictas when I got into watch collecting. So did my friends. This brand brags about their warranty but there really isn't one. If you have to send your watch off, you have to send money and wait about 6 months to get it back. Sometimes it isn't even fixed so you have to pay again and send it back. The watches are not of good enough quality to even pay the warranty fee. Lots of Invictas get tossed because they are not worth sending off. They are not Swiss Made watches, many times, when backs are pulled off, the movement is stamped Made in China (Eyal Lalo, the CEO of Invicta, issued a statement on the watch forum Watchgeeks.net and basically said that it was okay for him to say Swiss Made on the dial because there was a loophole in the law that he utilized).

I bought the Invicta Men's 1088 Russian Diver Mechanical Skeleton Dial Black Polyurethane Watch as a gift and the hands broke off in the watch within 60 days of purchase and 30 days of my friend receiving it. He wore it only seven times before the watch broke. When I called Invicta customer service and explained the situation, they told me there was nothing they could do because I was outside of the 45-day return/replacement period as stated on page 56 of the policy handbook. I informed them I had never received a policy handbook, which she informed me was my responsibility to download from their website (even though I purchased it from Amazon). I was then informed I had to pay for shipping to send the watch back to them with a note describing the problem and requesting a replacement.

Invicta customer service is a complete joke. I've been without my Invicta Pro Diver watch now for 5 months because it leaked the first time it saw water. They charged me $30 shipping, plus I had to pay to ship it to them. Mind you, this is a defect on a watch I only paid $60 for. I shouldn't have to pay anything to resolve their problem. So I've invested an additional 70% of the watch's value to wait 5 months for Invicta to fix a leak. I called them several times to check on the status and they can't tell me anything other than "it's in process", "we send our watches back and forth on ships", "we don't deal directly with customers", "we're only a processing center", "we're not Invicta", and "please send your complaints to the CEO". I will never deal with Invicta again.

I had bought an Invicta Subaqua Specialty Watch the year before last in December. Ten months later, in October, the crown fell off. I sent the watch in to the Invicta Service Center. After three months, the watch was sent back to me . I unscrewed the crown to set the time and the crown fell off again. It looked like someone had tried to glue the crown to the watch. I sent it back again and explained what had happened. I was told that the watch had to be sent out to be repaired. This time, I waited four months to get it back. I did not even finish taking the plastic wrap off the watch, when the crown fell off again. I sent it back this time with a letter stating that I want a refund because it seems as though the watch cannot be repaired. I am also willing to make a trade. I have already spent over a hundred dollars for shipping and insurance needed to send the watch to their company. It has been a couple of weeks, and I still have not received any response from them yet. I hope they will honor my request since their representatives are always mentioning how reputable the Invicta Watch is on Shop NBC, and that they always stand behind their warranties.

The first Invicta I ever bought, Pro Diver 0432, amazing, durable, and a simple great look, still works to this day. However, when I went to buy the Pro Diver 10305, almost 200 dollars more than my original Invicta (just over a hundred dollars), the first one broke after about 4 months, the tension piece inside that runs the gears snapped.

I was given an Invicta watch for Christmas as a gift. The crown fell off of the watch within 3 months after intermittent use. I contacted Invicta to find out the repair process, assuming that it would be covered. They indicated to me that the warranty/repair process is: Provide receipt and proof of purchase, I have to pay to ship the watch there and their only location is in Florida, they will review the watch and let me know if it is covered by warranty (unclear warranty) and I must pay $25 flat to have the watch shipped back to me (regardless of outcome).

September 2011, my broken watch was sent in to Invicta along with a check ($75), a warranty receipt, and a photo copy of all to Invicta. 20 days later, a CSR emails me and says it will be an additional $85 to repair my watch. I was stunned as the watch only cost $250 brand new. I gave the OK for my credit card. 4 months goes by, no word. Mid February 2012, I emailed Invicta and I get a return email--watch unrepeatable. Ok, I want my money back. Invicta manager says "no refunds," but we will sell you a full retail price of your watch instead and they even tried to pawn off 2 watches, one for $79 and the other for $85. No chronograph, no gold watch--just 2 cheap watches.

So far I have a loss of $780.00. The watch was allegedly shipped. I have called, e-mailed and made a personal call to the customer service superintendent. I am frustrated, they are non-responsive to refund the watch and the fee for fixing and mailing.

The watch was not working when the box was opened. I had to return the watch and pay postage. This was a gift for my brother's birthday, and I was upset when I could not give it to him because it did not work. I had to give my brother another gift that day and promise him that I would give him a watch soon.

I am having a real problem getting any satisfaction regarding an Invicta Watch I received as a Christmas Gift. The watch is clearly defective. ShopNBC refers me to Invicta because the Purchaser bought the Item on October 30th in anticipation of Christmas.