Invicta Watches Reviews

They took my money and have not shipped the watch I ordered or issued a refund. It's been several months. The WORST customer service I have ever had. When PayPal contacted them, they sent half the order, but continue to ignore the fact they essentially stole my money.

I would not recommend ordering anything from Invicta. I ordered my watch 2 weeks ago, paid express shipping and haven't received it yet. Their website says 1-5 business days. I've called and get the same bs, due to high orders it is taking longer. I was hung up on twice. I will never order from this terrible company again. They continue to lie to me. I was told last week I'd have my watch by today. After 2 more calls today, it is still being processed and too far along to cancel as per my request, to get my money back. Total scammer move and response. Don't go through what I'm dealing with. Buy a watch from anyone else other than INVICTA!

I’m extremely disappointed with Invicta’s shipping service. My order was supposed to be delivered 1-5 business days. After 6 days I received an email saying “we still processing your order”. This situation is very disappointing. It's day 12 and I'm still waiting.

I bought 3 products, they sent me 2 and they never arrived because FEDEX left them at the wrong address, I complained to the supplier and they told me to wait 4 to 6 weeks, today it's been 3 months and they have only told me that they are waiting for a response from FEDEX, I bought the products from INVICTA not FEDEX, the last response was to wait or to take action, this is my order number ** and this is the email of the "nice" person who tells me to wait **.

Ok..so I have ordered 3 watches from Invicta.. First two were simple style.. 3rd was a 1,000 dollar watch... Garbage... About a month over delivery time, and the watch does not let me adjust time or date, skips thre goes to auto wind.. Now have to take to a watch Smith to get fixed.. Customer service is horrid, do yourself a favor and don't be led on by their sales!!! But off ebay ... Least they work correctly.. Money down the drain..

I have been a faithful Invicta brand customer. As of today I will never ever purchase another item from them. Customer service deserves negative stars and reviews. Called to inquire about a purchase I made on June 30, 2025 and the agent was rude and arrogant. Still no update or order and was told as a customer I should have read the fine print 'cause most customers don't. Was told I could not be given a refund because the order is processed but so is the payment and still no answer on my products. NEVER EVER EVER AGAIN... Last time for Invicta not because of products but Horrible Customer Service. Do better Invicta. You are losing customer based on customer experience...

Model 54525 specialty, 44614 aviator - both are chronograph watches. Love the watches. Will build new to watch collecting. Both came from department store. Can't wait to get more? I have several styles and brands. Thanks.

Poor quality, warranty service. One of the worst I’ve ever seen. I bought the watch on a cruise ship. Was 250 dollars if I remember (.1/2 of retail) but liked it, impulse buy. Heard of the name before and was very good looking time piece. I don’t wear watches much with a phone always in my pocket except going out with family or friends. On the fifth time wearing it yes five days of active use the hour hand disconnected. I went through the website for the warranty repair, they refer you to their watch repair vendor for all repairs, you have to ship it yourself to them and they then charge $40 for return shipping and evaluation of the watch which I never heard of that arrangement for a warranty repair. After the evaluation was done, I was told I had to pay them $80 to repair the watch because it was broken due to impact shock.

I’m extremely disappointed with Invicta’s shipping service. My order was supposed to be delivered 1-5 business days. After 6 days I received an email saying “we still processing your order”. This situation is very disappointing and leaves a bitter taste as a loyal customer. Shady business dealings with terrible customer service.

I’m extremely disappointed with Invicta’s shipping service. For a company that sells premium watches, their shipping and customer service are shockingly poor. It’s unacceptable that orders frequently get lost or go untracked for days, with little to no follow-up. A brand of this size should have a reliable logistics process and proper oversight—yet they seem completely disconnected from what happens once a watch leaves their facility. This isn’t just frustrating, it’s bad business. Invicta needs to seriously step up and take accountability for their shipping operations.

Ordered my watch about 2 weeks already and it's still not here. Was told it was going to be delivered today and it's going to be delivered until Monday now not even in time for Father's Day. Lame shipping service. I don't know if it's Invicta or FedEx but they're both lame.

I purchased 2 watches on 6/5. I emailed the same day to make sure the recipient wasn’t included with the package. The order was supposed to be delivered 1-5 business days. 6/10 I received an email saying “we still processing your order”. I reply the same day asking if the package will make it by Father’s Day and as of 6/12/2025, no response. This is beyond disappointing as the watches are gifts for Father’s Day. At this point I want a refund!

SCAMMERS!!! Do not order a watch from these people unless you don’t care about when you get it or how much you pay for it. I ordered a watch for $70 and paid for 2 day shipping for my boyfriend’s birthday. Long story short the watch didn’t ship for 3 weeks and the price changed on the watch from 69 to 29 and they would not give me the difference or an explanation. Would give them zero stars if I could. Not to be trusted.

I sent my watch in for a battery replacement and paid $35.00 and ended up paying $75 to replace the second hand. This was in Jan 2025. Customer Service said it could take up to 90 days for the repair. After the 90 days they told me they still don’t have the part. In April 21st I asked them to refund my $75 since repairs have not been married and send my watch back to me. I have called and emailed several times since then and still no watch and it is now June 6th 2025. They have basically stolen my $75 and watch. Terrible customer service and shady business dealings. Never again!!

My order still hasn't said it's shipped, I've tried to call, etc. No answer, no response by phone or email. I usually get off amazon or other sites, but ordered from Invicta and it's been processing forever, should just cancel, this is crazy.

Bought lots of launches from them. But the last one looks like they gave me a return, no plastic on it. Whatsoever and scratched up on the gold. Their advice was to mail it back. Total headache. I guess I'll keep it even though there's a few scratches.

I placed an order for off their site for model 46548 sale price $69.90 after 14 days my order still showed that the shipping label was created but had not been picked up by carrier. So I checked if the model was still in stock which it was but not at the same sale price when I had originally ordered. I emailed customer service asking for an explanation on why my order had not shipped. The response received was the order had been picked up by carrier and was in transit. The next day I received a credit back for my order with no explanation received from customer service on why my order was not going to be fulfilled.

Order a bracelet and while waiting for shipping I called and spoke to a rude female who claims "we have 5 business days to ship". They literally shipped it out on the 5th business day within 10 minutes of closing. Pretty bad shipping and rude customer service, especially when you pay $12.99 for ground shipping. Even though the bracelet may be nice (not sure as haven't received yet) I think the price for shipping and to the shipping time and rude customer service...just not worth it.

I purchased an Invicta watch in September 2024 and it loses 2 to 3 minutes time, each week, and it has done so since I purchased it. I was slow to return it for repairs and waited about five months and had to send a $29 check for diagnosis and return shipping just to get the service center to even look at it. After only five months of use they told me that the movement needed adjustment and it would cost me another $49, all for a watch that was only five months old! I have been scammed on this watch from the purchase and now service and wouldn't recommend my worst enemy buy an Invicta watch. Buyer beware!

I ordered a stainless steel diver's watch for my nephew. He’s a big collector of the watches and Invicta boxes also. He’s saw a watch being shown on JTV, that came with a new light blue box he really wanted. I ordered the watch and box for him and I received a plain black plastic box. Typical bait and switch tactics. I’ll be returning the entire order. JTV was no help either.

I would love to give this watch five stars. I love that it's in analog. I love the color. Everything about it was perfect except that I was replacing a $10 Walmart watch with a quality watch that my husband got me for my birthday 3 months ago and already the bands that keep the watch band in place have broken on this quality watch and their warranty doesn't cover it so my $10 Walmart watch has lasted far longer than this quality watch that my husband thought he got me.

Worst customer service ever. I have ordered several watches and I will never buy another one from Invicta. They are rude, inconsiderate and only care about making money. When you call you are on hold for an excessive and unacceptable amount of time. Stay away from this company unless you want to be ripped off.

I will NEVER purchase another Invicta watch again in my life. Absolute worst experience ever. I purchased a brand-new Invicta watch style #26972 while on a cruise vacation at one of the shops on the ship. Five days later while back home the watch stopped working. I reached out to the cruise line, and they advised to reach out to the manufacturer for repair. First, they charged me a fee to ship the watch and perform a diagnostic. While I was not happy about this, I paid the fee. Then they sent me an invoice for watch repair EQUAL TO WHAT I PAID FOR THE WATCH.

Stay away from this watch company. Customer service agent is a liar. When I caught her lying she hung up on me. This company only cares about sales. You have been warned. Stay away. My watch is still after 3 months in their repair shop for a band to be replaced. Believe it or not.

I bought a higher end Invicta watches in Colombia and the 1st time my wife put it on, the band fell off. I took it to an Invicta Store and they told me that bands are not covered but because it was less than a week since I bought it, they would help and repair it. A week later, the same thing occurred and as I was looking at it, another link fell. This is when I reached out to Invicta. They said that they could not help because bands are not covered and the watch was bought out of the country. They could not assist in anything and this was after weeks of emails and phone calls. Shame on this company. I will never buy a product from them or recommend them.

I just ordered a watch. It is inoperable. The quartz watches are horrible, maybe the automatic ones are better, my watch is a brand new Mickey Mouse watch. Mailing it back is too much time & money. Do not buy watches online.

I also ordered replacement straps for my Invicta watch and the straps seem to be rotted and fall re apart upon receipt. Loss of my time and money. I will never buy another Invicta product again. Customer service never responded to my emails regarding my request for replacement. Took my money and sent me a product that I cannot use.

I am writing this review with no malice intended. My dear friend passed away and his family gifted me his beloved Invicta S1 Watch, which meant the world to him. I decided to replace the watch band because of wear, so I shipped to Invicta to have this done correctly. The 1.5 month process did not bother me as I know others no doubt had repairs as well.

I ordered, from Invicta, a replacement watch strap, 15145, and it arrived damaged. I immediately emailed Invicta, twice, with a copy of receipt and photos in July. It's Aug. 31, 2024 and have not heard from them. I have several of their watches, gifts from my Daughter, but have asked her not to buy more and why.. I do not recommend buying their watches.

One star for overall looks of the watches and one star for the horrible customer service they offered me. I thought more of the Invicta but now I think SUPER less of them. I bought two watches two months ago and both of them are now broken. The band broke off the first one immediately after wearing one time. The other broke just now as I'm writing this review. To sum up, the brand LOOKS good, but the quality and craftmanship is just COMPLETELY not there! Beware of this company and their non-quality watches!!!! Also beware...you will not get any service at all!!! Will never buy the brand again. They are equal to the $40 watches you find on Temu.

BEWARE: Customer service and their general assistance is pathetic. Recently purchased 2 watches from Invicta and I need to add that I have NOT had a problem prior. Well after several delays in shipping, I found out they were shipping my watch to an OLD ADDRESS. I called Invicta spoke to “Angie,” was told basically they could not help as “I” must have entered it wrong. Insulting that they think I do not know where I live and it had been well over a year since I moved. Now I call UPS to change address they have in system explaining of the problem. Their position was they have time to correct but communication has to come from shipper. OK I figure all Invicta needs to do is make “1” phone call and my purchases are corrected. Guess what, Angie said she can’t make the call that it was my fault it’s going to wrong place. She is the “ Social Media Community Specialist”. How’s that for service.

I bought the Chase Durer Conquest, Yellow silicone band. Everyone comments on its look. So, here is the problem - even though it is an automatic it is not self winding. As a result the watch doesn't keep time after about 48 hours causing you to remove the watch and reset the time - buy a self winding and do yourself a favor.

I purchased 2 watches and the hands fell off of one and the band wouldn't close on the other. The sales woman said the warranty covers everything and the repair was declined. I will never buy Invicta again!

I can only speak for Carnival, possibly only the Venezia, and Invicta watches. I purchased two watches on this ship that were "discounted 75%" already. Since I don't buy internet packages/services I had no method to research before buying. We disembarked on March 3. On March 4 I found both of the exact same watches available online at Invicta for purchase. One purchased on Carnival for $179.00 – online for $109.90 and the other at $189.00 – online for $98.00. That’s $69.10 and $91.00 savings if I had not spent my money on Carnival. What is Carnival’s price protection on items bought from Carnival? I contacted Carnival by email asking what the price protection policy is and they did respond by email only to tell me to discuss the issue by phone. I asked for an email response and have received nothing further.

Purchased an Invicta watch on Amazon and it quit working after three months. Did not read the Amazon warranty that it’s not returnable after 30 days and had to rely on the Invicta warranty. Then learned Invicta charges $29 to look at the watch even under warranty. Sent it in and they declined to repair it under warranty.

I gave a TechnoMarine MoonSun watch to my wife for Christmas 2 years ago and the seconds hand fell. I called Invicta and they told me that they have a 3 years warranty. They approved my service and I have to pay almost $30 to send the watch (they didn't told me that I had to pay to send it out and they charge me for looking at it). Then they wanted to charge me $100 for fixing it. I paid $57 for that watch, so I declined the offer. They sent me the watch back with 3 hands that fell instead of 1! The watch isn't good and they have the worst customer service ever!!! A total ripoff!!!

I purchased a Chicago Cubs watch from Invicta. It's a beautiful watch but is a piece of crap when it comes to how it runs. You have to baby sit it either wearing it daily or shaking it as it's an automatic which wasn't explained during purchase. If you leave it sit for any length of time not only do you have to reset time but also the date turning 24 hrs each date until you reach your desired date instead of like normal watches you just have a setting that moves the date. Their watches are sharp but old and outdated when it comes to how the watch itself actually functions. I have 18 watches and like to switch up every day. This watch I have to shake every day or it stops running. The second star is for the look of the watch. Otherwise never again would I purchase an Invicta watch! R.L.

I recently sent 2 Invicta watches still under warranty to Invicta for repair. I received an estimate of 189$ USD for the repair. That is per watch. Invicta doesn’t understand the word warranty or owning the responsibility of sellling a good product. I told them to keep them. On the other hand the vendor Jomashop is no better. I was told "We ship you a good watch." So stay away from both dream teams and shallow gene pool. Rudy

The watch had a promo code which I thought I would input it into the following page after I put in my credit information online. The screen just said it was bought. I called right after and the agent said the label had already been created and it was in the process of being shipped and they can’t do anything. Can cancel the order to give me the promo… and I’ll have to send it after I receive it. Which after looking at the terms is subject to a 40% restocking fee… I feel scammed. This is bad business.

Your watch is garbage and so is your customer service. Awful watch. Awful company. Definitely not purchasing your watches ever again. You don't stand behind your product. It's trash. I gave you to chances. There's better watches at Walmart. Disgraceful.