Invicta Watches Reviews

As you will note that Invicta is aways running a sale on all of their watch, so you would think that they would have watches in stock to be shipped out as they are ordered. In my case it is almost 3 weeks and they have no idea when the watch will be shipped. They should charge your card once the order has been shipped. Invicta is a low class watch company with seem to me to be an inferior product. I purchase a $8 watch that last longer and the dial pin have come out of the watch. Now the Invicta watch have only been worn a dozen of time in three years so you see my problem with Invicta watches.

Terrible customer service, they canceled one of the watches I had ordered and refunded the price of the watch but not all the equivalent for the taxes. They don't reply when trying to contact customer service. Still have a watch pending for shipping and when trying to access my order status on the website it does nothing. It has been almost 1 month since the order was placed. The watch that already reach is literally the worst I've ever had, and of course I won't be using it. I feel like I was scammed for 100 USD. 🤦🏻‍♂️

Their customer services definitely have declined drastically. Placed an order on 08/15/25 and no response on the status of my order. I've wrote via email several times with no response. There shouldn't be any reason possible for an order to take over a month to ship. I think what makes it worse they don't give you a reason.

YEah so I ordered a watch. Cool no problem. Almost a month later, no watch. No shipping date, no eta and oh we can't cancel 'cause it's still processing. In my world, when you take money from someone without delivering on what you promised, that's either theft or fraud. After waiting on hold for 40 minutes they tell me this and say they are 2 months behind on orders and have no idea when it will get fixed. So stay away.

This company is absolutely horrible company to deal with. No customer service. Do not ever ever make a purchase with this company. You will not receive the any items you have ordered. All you get is an automated service with no help.... DO NOT PURCHASE FROM INVICTA!!!! BE WARNED.

They took my money and have not shipped the watch I ordered or issued a refund. It's been several months. The WORST customer service I have ever had. When PayPal contacted them, they sent half the order, but continue to ignore the fact they essentially stole my money.

I would not recommend ordering anything from Invicta. I ordered my watch 2 weeks ago, paid express shipping and haven't received it yet. Their website says 1-5 business days. I've called and get the same bs, due to high orders it is taking longer. I was hung up on twice. I will never order from this terrible company again. They continue to lie to me. I was told last week I'd have my watch by today. After 2 more calls today, it is still being processed and too far along to cancel as per my request, to get my money back. Total scammer move and response. Don't go through what I'm dealing with. Buy a watch from anyone else other than INVICTA!

I’m extremely disappointed with Invicta’s shipping service. My order was supposed to be delivered 1-5 business days. After 6 days I received an email saying “we still processing your order”. This situation is very disappointing. It's day 12 and I'm still waiting.

I bought 3 products, they sent me 2 and they never arrived because FEDEX left them at the wrong address, I complained to the supplier and they told me to wait 4 to 6 weeks, today it's been 3 months and they have only told me that they are waiting for a response from FEDEX, I bought the products from INVICTA not FEDEX, the last response was to wait or to take action, this is my order number ** and this is the email of the "nice" person who tells me to wait **.

Ok..so I have ordered 3 watches from Invicta.. First two were simple style.. 3rd was a 1,000 dollar watch... Garbage... About a month over delivery time, and the watch does not let me adjust time or date, skips thre goes to auto wind.. Now have to take to a watch Smith to get fixed.. Customer service is horrid, do yourself a favor and don't be led on by their sales!!! But off ebay ... Least they work correctly.. Money down the drain..

I have been a faithful Invicta brand customer. As of today I will never ever purchase another item from them. Customer service deserves negative stars and reviews. Called to inquire about a purchase I made on June 30, 2025 and the agent was rude and arrogant. Still no update or order and was told as a customer I should have read the fine print 'cause most customers don't. Was told I could not be given a refund because the order is processed but so is the payment and still no answer on my products. NEVER EVER EVER AGAIN... Last time for Invicta not because of products but Horrible Customer Service. Do better Invicta. You are losing customer based on customer experience...

Model 54525 specialty, 44614 aviator - both are chronograph watches. Love the watches. Will build new to watch collecting. Both came from department store. Can't wait to get more? I have several styles and brands. Thanks.

Poor quality, warranty service. One of the worst I’ve ever seen. I bought the watch on a cruise ship. Was 250 dollars if I remember (.1/2 of retail) but liked it, impulse buy. Heard of the name before and was very good looking time piece. I don’t wear watches much with a phone always in my pocket except going out with family or friends. On the fifth time wearing it yes five days of active use the hour hand disconnected. I went through the website for the warranty repair, they refer you to their watch repair vendor for all repairs, you have to ship it yourself to them and they then charge $40 for return shipping and evaluation of the watch which I never heard of that arrangement for a warranty repair. After the evaluation was done, I was told I had to pay them $80 to repair the watch because it was broken due to impact shock.

I’m extremely disappointed with Invicta’s shipping service. My order was supposed to be delivered 1-5 business days. After 6 days I received an email saying “we still processing your order”. This situation is very disappointing and leaves a bitter taste as a loyal customer. Shady business dealings with terrible customer service.

I’m extremely disappointed with Invicta’s shipping service. For a company that sells premium watches, their shipping and customer service are shockingly poor. It’s unacceptable that orders frequently get lost or go untracked for days, with little to no follow-up. A brand of this size should have a reliable logistics process and proper oversight—yet they seem completely disconnected from what happens once a watch leaves their facility. This isn’t just frustrating, it’s bad business. Invicta needs to seriously step up and take accountability for their shipping operations.

Ordered my watch about 2 weeks already and it's still not here. Was told it was going to be delivered today and it's going to be delivered until Monday now not even in time for Father's Day. Lame shipping service. I don't know if it's Invicta or FedEx but they're both lame.

I purchased 2 watches on 6/5. I emailed the same day to make sure the recipient wasn’t included with the package. The order was supposed to be delivered 1-5 business days. 6/10 I received an email saying “we still processing your order”. I reply the same day asking if the package will make it by Father’s Day and as of 6/12/2025, no response. This is beyond disappointing as the watches are gifts for Father’s Day. At this point I want a refund!

SCAMMERS!!! Do not order a watch from these people unless you don’t care about when you get it or how much you pay for it. I ordered a watch for $70 and paid for 2 day shipping for my boyfriend’s birthday. Long story short the watch didn’t ship for 3 weeks and the price changed on the watch from 69 to 29 and they would not give me the difference or an explanation. Would give them zero stars if I could. Not to be trusted.

I sent my watch in for a battery replacement and paid $35.00 and ended up paying $75 to replace the second hand. This was in Jan 2025. Customer Service said it could take up to 90 days for the repair. After the 90 days they told me they still don’t have the part. In April 21st I asked them to refund my $75 since repairs have not been married and send my watch back to me. I have called and emailed several times since then and still no watch and it is now June 6th 2025. They have basically stolen my $75 and watch. Terrible customer service and shady business dealings. Never again!!

My order still hasn't said it's shipped, I've tried to call, etc. No answer, no response by phone or email. I usually get off amazon or other sites, but ordered from Invicta and it's been processing forever, should just cancel, this is crazy.

Bought lots of launches from them. But the last one looks like they gave me a return, no plastic on it. Whatsoever and scratched up on the gold. Their advice was to mail it back. Total headache. I guess I'll keep it even though there's a few scratches.

I placed an order for off their site for model 46548 sale price $69.90 after 14 days my order still showed that the shipping label was created but had not been picked up by carrier. So I checked if the model was still in stock which it was but not at the same sale price when I had originally ordered. I emailed customer service asking for an explanation on why my order had not shipped. The response received was the order had been picked up by carrier and was in transit. The next day I received a credit back for my order with no explanation received from customer service on why my order was not going to be fulfilled.

Order a bracelet and while waiting for shipping I called and spoke to a rude female who claims "we have 5 business days to ship". They literally shipped it out on the 5th business day within 10 minutes of closing. Pretty bad shipping and rude customer service, especially when you pay $12.99 for ground shipping. Even though the bracelet may be nice (not sure as haven't received yet) I think the price for shipping and to the shipping time and rude customer service...just not worth it.

I purchased an Invicta watch in September 2024 and it loses 2 to 3 minutes time, each week, and it has done so since I purchased it. I was slow to return it for repairs and waited about five months and had to send a $29 check for diagnosis and return shipping just to get the service center to even look at it. After only five months of use they told me that the movement needed adjustment and it would cost me another $49, all for a watch that was only five months old! I have been scammed on this watch from the purchase and now service and wouldn't recommend my worst enemy buy an Invicta watch. Buyer beware!

I ordered a stainless steel diver's watch for my nephew. He’s a big collector of the watches and Invicta boxes also. He’s saw a watch being shown on JTV, that came with a new light blue box he really wanted. I ordered the watch and box for him and I received a plain black plastic box. Typical bait and switch tactics. I’ll be returning the entire order. JTV was no help either.

I would love to give this watch five stars. I love that it's in analog. I love the color. Everything about it was perfect except that I was replacing a $10 Walmart watch with a quality watch that my husband got me for my birthday 3 months ago and already the bands that keep the watch band in place have broken on this quality watch and their warranty doesn't cover it so my $10 Walmart watch has lasted far longer than this quality watch that my husband thought he got me.

Worst customer service ever. I have ordered several watches and I will never buy another one from Invicta. They are rude, inconsiderate and only care about making money. When you call you are on hold for an excessive and unacceptable amount of time. Stay away from this company unless you want to be ripped off.

I will NEVER purchase another Invicta watch again in my life. Absolute worst experience ever. I purchased a brand-new Invicta watch style #26972 while on a cruise vacation at one of the shops on the ship. Five days later while back home the watch stopped working. I reached out to the cruise line, and they advised to reach out to the manufacturer for repair. First, they charged me a fee to ship the watch and perform a diagnostic. While I was not happy about this, I paid the fee. Then they sent me an invoice for watch repair EQUAL TO WHAT I PAID FOR THE WATCH.

Stay away from this watch company. Customer service agent is a liar. When I caught her lying she hung up on me. This company only cares about sales. You have been warned. Stay away. My watch is still after 3 months in their repair shop for a band to be replaced. Believe it or not.

I bought a higher end Invicta watches in Colombia and the 1st time my wife put it on, the band fell off. I took it to an Invicta Store and they told me that bands are not covered but because it was less than a week since I bought it, they would help and repair it. A week later, the same thing occurred and as I was looking at it, another link fell. This is when I reached out to Invicta. They said that they could not help because bands are not covered and the watch was bought out of the country. They could not assist in anything and this was after weeks of emails and phone calls. Shame on this company. I will never buy a product from them or recommend them.