Invicta Watches Reviews

One star for overall looks of the watches and one star for the horrible customer service they offered me. I thought more of the Invicta but now I think SUPER less of them. I bought two watches two months ago and both of them are now broken. The band broke off the first one immediately after wearing one time. The other broke just now as I'm writing this review. To sum up, the brand LOOKS good, but the quality and craftmanship is just COMPLETELY not there! Beware of this company and their non-quality watches!!!! Also beware...you will not get any service at all!!! Will never buy the brand again. They are equal to the $40 watches you find on Temu.

BEWARE: Customer service and their general assistance is pathetic. Recently purchased 2 watches from Invicta and I need to add that I have NOT had a problem prior. Well after several delays in shipping, I found out they were shipping my watch to an OLD ADDRESS. I called Invicta spoke to “Angie,” was told basically they could not help as “I” must have entered it wrong. Insulting that they think I do not know where I live and it had been well over a year since I moved. Now I call UPS to change address they have in system explaining of the problem. Their position was they have time to correct but communication has to come from shipper. OK I figure all Invicta needs to do is make “1” phone call and my purchases are corrected. Guess what, Angie said she can’t make the call that it was my fault it’s going to wrong place. She is the “ Social Media Community Specialist”. How’s that for service.

I bought the Chase Durer Conquest, Yellow silicone band. Everyone comments on its look. So, here is the problem - even though it is an automatic it is not self winding. As a result the watch doesn't keep time after about 48 hours causing you to remove the watch and reset the time - buy a self winding and do yourself a favor.

I purchased 2 watches and the hands fell off of one and the band wouldn't close on the other. The sales woman said the warranty covers everything and the repair was declined. I will never buy Invicta again!

I can only speak for Carnival, possibly only the Venezia, and Invicta watches. I purchased two watches on this ship that were "discounted 75%" already. Since I don't buy internet packages/services I had no method to research before buying. We disembarked on March 3. On March 4 I found both of the exact same watches available online at Invicta for purchase. One purchased on Carnival for $179.00 – online for $109.90 and the other at $189.00 – online for $98.00. That’s $69.10 and $91.00 savings if I had not spent my money on Carnival. What is Carnival’s price protection on items bought from Carnival? I contacted Carnival by email asking what the price protection policy is and they did respond by email only to tell me to discuss the issue by phone. I asked for an email response and have received nothing further.

Purchased an Invicta watch on Amazon and it quit working after three months. Did not read the Amazon warranty that it’s not returnable after 30 days and had to rely on the Invicta warranty. Then learned Invicta charges $29 to look at the watch even under warranty. Sent it in and they declined to repair it under warranty.

I gave a TechnoMarine MoonSun watch to my wife for Christmas 2 years ago and the seconds hand fell. I called Invicta and they told me that they have a 3 years warranty. They approved my service and I have to pay almost $30 to send the watch (they didn't told me that I had to pay to send it out and they charge me for looking at it). Then they wanted to charge me $100 for fixing it. I paid $57 for that watch, so I declined the offer. They sent me the watch back with 3 hands that fell instead of 1! The watch isn't good and they have the worst customer service ever!!! A total ripoff!!!

I purchased a Chicago Cubs watch from Invicta. It's a beautiful watch but is a piece of crap when it comes to how it runs. You have to baby sit it either wearing it daily or shaking it as it's an automatic which wasn't explained during purchase. If you leave it sit for any length of time not only do you have to reset time but also the date turning 24 hrs each date until you reach your desired date instead of like normal watches you just have a setting that moves the date. Their watches are sharp but old and outdated when it comes to how the watch itself actually functions. I have 18 watches and like to switch up every day. This watch I have to shake every day or it stops running. The second star is for the look of the watch. Otherwise never again would I purchase an Invicta watch! R.L.

I recently sent 2 Invicta watches still under warranty to Invicta for repair. I received an estimate of 189$ USD for the repair. That is per watch. Invicta doesn’t understand the word warranty or owning the responsibility of sellling a good product. I told them to keep them. On the other hand the vendor Jomashop is no better. I was told "We ship you a good watch." So stay away from both dream teams and shallow gene pool. Rudy

The watch had a promo code which I thought I would input it into the following page after I put in my credit information online. The screen just said it was bought. I called right after and the agent said the label had already been created and it was in the process of being shipped and they can’t do anything. Can cancel the order to give me the promo… and I’ll have to send it after I receive it. Which after looking at the terms is subject to a 40% restocking fee… I feel scammed. This is bad business.

Your watch is garbage and so is your customer service. Awful watch. Awful company. Definitely not purchasing your watches ever again. You don't stand behind your product. It's trash. I gave you to chances. There's better watches at Walmart. Disgraceful.

To begin, I own over 20 Invicta watches and starting in September 2023, I had sent a $1500.00 watch back for repair to Invicta watch repair service in Sandy Utah and received an estimate to repair the watch a week later via email for $350.00. I submitted payment and that is the last I heard from them. I have called numerous times and remained on hold for hours without anyone picking up, or calling me back or answering my emails. The only time a guy by the name of Eric ** called me back from customer service is when I cancelled and withdrew my credit card payment 3 weeks later. He said they were very busy and would have my watch repaired immediately. However, that is the last I heard from them.

I have purchased 5 Invicta watches. Personally I liked the look of them. However I have had nothing but trouble with them. I have one that the hands are loose and can't be set or used. I have white collar job so no abuse of these watches at all. Out of the 5 I have one working and they are two years old. I am very disappointed in them. Would never buy one again.

I purchased a Invicta woman's watch Feb 2023 and today the minute hand broke off. I contacted invicta and was told I had to pay $28.00 to send it back to invicta when the watch cost was $49.00. That's half of the purchase of the watch. I will not be buying any more watches from invicta.

Didn’t receive my order. UPS delivered my package at the front door. Never rang the bell. Just left it to be stolen. A package that required signature release. Informed Invicta & they refuse to take responsibility for the carrier they chose. Would not replace or refund my money. Lost $380. Released my package in front of my door without even an attempt for a signature.

While on board a Holland America cruise I purchased an Invicta ProDiver 45 black watch, Model No. 22417 for $159.00, invoice no. ** from the cruise Shops. My salesman was Imran **. The day after I bought the watch the stone in the bezel at 12:00 fell out and was lost. I spoke to Mr. ** and he suggested that when I return home I send the watch to Invicta and have them replace the stone. He did not have another watch of this model to exchange. When I returned home I went on the Invicta website and I found that this watch could be purchased for $99.90 from their website. This price is nearly $60 lower than the price I paid on board. I was very surprised as Mr. ** had told me that the watch sold for over $400 and that the $159 price was especially good. However, the Invicta website has the suggested price for the watch as $259 with their sale price of $99.90.

I bought my first Invicta Watch almost 20 years ago. I still have it and wear it regularly. That being said, how times have changed. Website has wrong descriptions, newer watches fall apart. Customer service iffy at best. Never again will I buy an Invicta. NEVER!

I’ve always heard great things about Invicta. it wasn’t until just recently when I was given one of the Invicta divers Women’s watches and fell in love on the spot with Invicta! I’ve had this watch going on 3 years now and it’s still keeping time, and has never let me down! 5 stars!

Don't be suckered by the attractiveness of these watches. You're basically buying an expensive paper weight. This company doesn't stand behind their products and doesn't honor their warranty. I bought an Invicta watch for $180 exactly 8 months ago. I wore it about 20 times and took exceptional care of it. Suddenly out of nowhere it stopped working. I thought it might be the battery so I took it to a local jeweler, but it wasn't the battery. I contacted Invicta customer service and uploaded my receipt of the purchase. I paid $39 and Fed Exd the watch to their warranty and service department for repair. After all it was well within the 1 year warranty period. After a week or so, I get an email from the repair department stating that I owe $170 to get it repaired. What a joke! $210 to repair a watch that is under warranty but only cost me $180 (before tax) to buy in the first place. Now I can't get a hold of them and they won't return my watch.

Apparently, Invicta is charging customers' credit cards almost a week before shipping. The actual time to receive your purchase will be closer to 2 weeks. Customer service is rude and nasty, especially Gloria, a supervisor, who hung up on me after I informed her that one of her customer service agents invited negative feedback. Invicta, in spite of their products, had the rudest, most infuriating customer service people I have ever encountered. I probably won't deal with them again.

I'm a Invicta watch addict. Own 25+ watches! All gorgeous. Have 1 watch not working properly, contacted Invicta via their website. You aren't able to have a CC of email as typical with fill the form scenario. Has been weeks, no response. Warranty or not, I want watch to work. I can fix myself. No issues with all other watches. This one in particular is a favorite. Does Invicta stand by warranties? Do they even do customer support? I give "0" stars on this issue of no contact. All other watches at this point "10" Stars.

I have over 175 watches in my collection from hundreds of different brands. Invicta gives you exceptional value and quality. I can honestly compare the Invicta brand to watches that cost thousands of dollars. They are on par. Stick with reserve level and up. You won't have one negative thing to say about the brand. I have some of them for over 8 years with not one single issue. For the folks who say otherwise, many of them are just liars. I only buy direct through Invicta ▶ **.

I ordered a watch online through InvictaStores.com. The purchased was delayed in receipt. I called the online customer service number and was told they were having shipping issues. I received the watch on 5/25. It was too large for my husband. I called customer service and they sent a return label. I return the watch 5/26. On 6/13 I emailed customer service advising them I had not received my refund to date. They emailed back 6/13 saying the watch had been received and that the refund would be processed with PayPal within 24 hours. Today is 6/16, and I've stilled not received my refund. I filed a claim with PayPal for resolution. I would not order anything from InvictaStores.com again. Buyer Beware.

I have bought 2 watches from Invicta. The first watch I really liked the picture on the website but when I got it was not totally the same, it did not look as nice. It was close and I kept it. The next watch I bought and received was not even close to what was pictured. I really liked the bright blue colors and brush gold looked. But what I received was not even close. The blue strap was dull. The blue on the watch was like black and the brushed gold was actually polished. Not even close. Invicta promises that if you are not satisfied they will take the watch back and return your money – it is definitely not true. I emailed them several times with no answer. I tried calling and could not get through to anyone, for a refund they tell you to email, I did and again no answer. It has been 1 month and still no answer. Buyers beware. Their marketing is really enticing.

I ordered at watch and paid extra for 2 day shipping. They didn't send it 2 day shipping, they sent it 4 day shipping. I emailed them for a refund of the shipping cost and they told me they would not be refunding my money because I was getting the watch in 4 days. That made no sense to me but it was easy to see they don't care about customers, just money. This will be the last watch I ever buy from them.

I emailed twice about a store credit or exchange for a watch, and no answer in 2 months. Called customer service numerous times, but always a long hold. Finally was able to speak to a representative in Feb., but then midstream he must have accidentally hung up.

The biggest pieces of junk on the market, you can get a much better watch at Walmart at a fraction of the cost, also when the say Swiss movement is a load of crap, had a jeweller tell me the one I had which was a Swiss movement was a load of garbage, it was Chinese, he also said mine couldn't be repaired because it wasn't worth the cost, so in the trash it went, none of them are anything but fle market trash, don't waste your money, go to jewelry store and buy a real watch. Or Walmart watches are way better quality for $9.99.

Where to start? I purchased 6 watches Dec 6th and didn't receive them till February 16th. I emailed them several times and called. I finally got someone on the phone and they said they were backed up on their orders to be patient and I would receive them by end of week. I didn't receive them for another 3 weeks. When I got them there was one I needed to size. I went to their store and they sized it but it was too big even with all the links out. As soon as I showed the woman at the store the watch she told me there was a design flaw. That a lot of customer complained that even with all the links taken out it was still too big.

Phone is completely automated refers you to website...website states they will contact you in 24hrs. I have sent an e-mail a day and nothing. I ordered over 800.00 in merchandise and want to return a $65.00 item. I am trying to return according to their timely return policy. Time is running out. Over the years I have spent over $10,000.00 on Invicta watches and boxes. This is my first return and it will be my one and only. I have unsubscribed and will no longer purchase any Invicta merchandise online. I am a regular Joe. $65.00 in their pocket or mine. I want it in mine. It is money and principle! Quick to take your money. ZERO customer service. Don't blame it on Covid...If you had the manpower to take the order, charge the credit card, and process order...then you have the manpower to handle returns... Very dissatisfied with Invicta Customer Service!

I placed an order based on previous reviews. My order was placed on 12/11/21, they stated via email it would be processed in 5 days, well needless to say it wasn't. Tried calling and would get hung up on. They sent an email apologizing for the delay and that they will give me a $20 coupon for my next order. What in the world makes them think I would ever buy from them again after my experience with them.