Invicta Watches Reviews

The watch had a promo code which I thought I would input it into the following page after I put in my credit information online. The screen just said it was bought. I called right after and the agent said the label had already been created and it was in the process of being shipped and they can’t do anything. Can cancel the order to give me the promo… and I’ll have to send it after I receive it. Which after looking at the terms is subject to a 40% restocking fee… I feel scammed. This is bad business.

Your watch is garbage and so is your customer service. Awful watch. Awful company. Definitely not purchasing your watches ever again. You don't stand behind your product. It's trash. I gave you to chances. There's better watches at Walmart. Disgraceful.

To begin, I own over 20 Invicta watches and starting in September 2023, I had sent a $1500.00 watch back for repair to Invicta watch repair service in Sandy Utah and received an estimate to repair the watch a week later via email for $350.00. I submitted payment and that is the last I heard from them. I have called numerous times and remained on hold for hours without anyone picking up, or calling me back or answering my emails. The only time a guy by the name of Eric ** called me back from customer service is when I cancelled and withdrew my credit card payment 3 weeks later. He said they were very busy and would have my watch repaired immediately. However, that is the last I heard from them.

I have purchased 5 Invicta watches. Personally I liked the look of them. However I have had nothing but trouble with them. I have one that the hands are loose and can't be set or used. I have white collar job so no abuse of these watches at all. Out of the 5 I have one working and they are two years old. I am very disappointed in them. Would never buy one again.

I purchased a Invicta woman's watch Feb 2023 and today the minute hand broke off. I contacted invicta and was told I had to pay $28.00 to send it back to invicta when the watch cost was $49.00. That's half of the purchase of the watch. I will not be buying any more watches from invicta.

Didn’t receive my order. UPS delivered my package at the front door. Never rang the bell. Just left it to be stolen. A package that required signature release. Informed Invicta & they refuse to take responsibility for the carrier they chose. Would not replace or refund my money. Lost $380. Released my package in front of my door without even an attempt for a signature.

While on board a Holland America cruise I purchased an Invicta ProDiver 45 black watch, Model No. 22417 for $159.00, invoice no. ** from the cruise Shops. My salesman was Imran **. The day after I bought the watch the stone in the bezel at 12:00 fell out and was lost. I spoke to Mr. ** and he suggested that when I return home I send the watch to Invicta and have them replace the stone. He did not have another watch of this model to exchange. When I returned home I went on the Invicta website and I found that this watch could be purchased for $99.90 from their website. This price is nearly $60 lower than the price I paid on board. I was very surprised as Mr. ** had told me that the watch sold for over $400 and that the $159 price was especially good. However, the Invicta website has the suggested price for the watch as $259 with their sale price of $99.90.

I bought my first Invicta Watch almost 20 years ago. I still have it and wear it regularly. That being said, how times have changed. Website has wrong descriptions, newer watches fall apart. Customer service iffy at best. Never again will I buy an Invicta. NEVER!

I’ve always heard great things about Invicta. it wasn’t until just recently when I was given one of the Invicta divers Women’s watches and fell in love on the spot with Invicta! I’ve had this watch going on 3 years now and it’s still keeping time, and has never let me down! 5 stars!

Don't be suckered by the attractiveness of these watches. You're basically buying an expensive paper weight. This company doesn't stand behind their products and doesn't honor their warranty. I bought an Invicta watch for $180 exactly 8 months ago. I wore it about 20 times and took exceptional care of it. Suddenly out of nowhere it stopped working. I thought it might be the battery so I took it to a local jeweler, but it wasn't the battery. I contacted Invicta customer service and uploaded my receipt of the purchase. I paid $39 and Fed Exd the watch to their warranty and service department for repair. After all it was well within the 1 year warranty period. After a week or so, I get an email from the repair department stating that I owe $170 to get it repaired. What a joke! $210 to repair a watch that is under warranty but only cost me $180 (before tax) to buy in the first place. Now I can't get a hold of them and they won't return my watch.

Apparently, Invicta is charging customers' credit cards almost a week before shipping. The actual time to receive your purchase will be closer to 2 weeks. Customer service is rude and nasty, especially Gloria, a supervisor, who hung up on me after I informed her that one of her customer service agents invited negative feedback. Invicta, in spite of their products, had the rudest, most infuriating customer service people I have ever encountered. I probably won't deal with them again.

I'm a Invicta watch addict. Own 25+ watches! All gorgeous. Have 1 watch not working properly, contacted Invicta via their website. You aren't able to have a CC of email as typical with fill the form scenario. Has been weeks, no response. Warranty or not, I want watch to work. I can fix myself. No issues with all other watches. This one in particular is a favorite. Does Invicta stand by warranties? Do they even do customer support? I give "0" stars on this issue of no contact. All other watches at this point "10" Stars.

I have over 175 watches in my collection from hundreds of different brands. Invicta gives you exceptional value and quality. I can honestly compare the Invicta brand to watches that cost thousands of dollars. They are on par. Stick with reserve level and up. You won't have one negative thing to say about the brand. I have some of them for over 8 years with not one single issue. For the folks who say otherwise, many of them are just liars. I only buy direct through Invicta ▶ **.

I ordered a watch online through InvictaStores.com. The purchased was delayed in receipt. I called the online customer service number and was told they were having shipping issues. I received the watch on 5/25. It was too large for my husband. I called customer service and they sent a return label. I return the watch 5/26. On 6/13 I emailed customer service advising them I had not received my refund to date. They emailed back 6/13 saying the watch had been received and that the refund would be processed with PayPal within 24 hours. Today is 6/16, and I've stilled not received my refund. I filed a claim with PayPal for resolution. I would not order anything from InvictaStores.com again. Buyer Beware.

I have bought 2 watches from Invicta. The first watch I really liked the picture on the website but when I got it was not totally the same, it did not look as nice. It was close and I kept it. The next watch I bought and received was not even close to what was pictured. I really liked the bright blue colors and brush gold looked. But what I received was not even close. The blue strap was dull. The blue on the watch was like black and the brushed gold was actually polished. Not even close. Invicta promises that if you are not satisfied they will take the watch back and return your money – it is definitely not true. I emailed them several times with no answer. I tried calling and could not get through to anyone, for a refund they tell you to email, I did and again no answer. It has been 1 month and still no answer. Buyers beware. Their marketing is really enticing.

I ordered at watch and paid extra for 2 day shipping. They didn't send it 2 day shipping, they sent it 4 day shipping. I emailed them for a refund of the shipping cost and they told me they would not be refunding my money because I was getting the watch in 4 days. That made no sense to me but it was easy to see they don't care about customers, just money. This will be the last watch I ever buy from them.

I emailed twice about a store credit or exchange for a watch, and no answer in 2 months. Called customer service numerous times, but always a long hold. Finally was able to speak to a representative in Feb., but then midstream he must have accidentally hung up.

The biggest pieces of junk on the market, you can get a much better watch at Walmart at a fraction of the cost, also when the say Swiss movement is a load of crap, had a jeweller tell me the one I had which was a Swiss movement was a load of garbage, it was Chinese, he also said mine couldn't be repaired because it wasn't worth the cost, so in the trash it went, none of them are anything but fle market trash, don't waste your money, go to jewelry store and buy a real watch. Or Walmart watches are way better quality for $9.99.

Where to start? I purchased 6 watches Dec 6th and didn't receive them till February 16th. I emailed them several times and called. I finally got someone on the phone and they said they were backed up on their orders to be patient and I would receive them by end of week. I didn't receive them for another 3 weeks. When I got them there was one I needed to size. I went to their store and they sized it but it was too big even with all the links out. As soon as I showed the woman at the store the watch she told me there was a design flaw. That a lot of customer complained that even with all the links taken out it was still too big.

Phone is completely automated refers you to website...website states they will contact you in 24hrs. I have sent an e-mail a day and nothing. I ordered over 800.00 in merchandise and want to return a $65.00 item. I am trying to return according to their timely return policy. Time is running out. Over the years I have spent over $10,000.00 on Invicta watches and boxes. This is my first return and it will be my one and only. I have unsubscribed and will no longer purchase any Invicta merchandise online. I am a regular Joe. $65.00 in their pocket or mine. I want it in mine. It is money and principle! Quick to take your money. ZERO customer service. Don't blame it on Covid...If you had the manpower to take the order, charge the credit card, and process order...then you have the manpower to handle returns... Very dissatisfied with Invicta Customer Service!

I placed an order based on previous reviews. My order was placed on 12/11/21, they stated via email it would be processed in 5 days, well needless to say it wasn't. Tried calling and would get hung up on. They sent an email apologizing for the delay and that they will give me a $20 coupon for my next order. What in the world makes them think I would ever buy from them again after my experience with them.

In this day of throw-away products, who would think watches with a $500 dollar retail price (lol) would be one. Buying a simple thing like replacement band is more expensive than just buying another watch, also when they are clearing out watches for $34.00 that were hundreds originally should be a clue. I own 2 watches less than 5 years old. Will not buy anymore.

I bought a diver's watch with a chronograph. It took over a month to get delivered. When it did get delivered, the chronograph did not work properly. I let them know, first the run around of what type was it and when it was purchased. I even called them. They told me they couldn't change it because it was 30 days from purchased. It took them longer than that to deliver it. When I kept complaining so send me an email that they were sending a self address envelope to exchange it. Never happened. What I got was another email with links to where I could send it to get repair. I would have to pay for shipping and depending on what they claim the reason it wasn't working right also the repair. I know a chronograph isn't a big deal, I don't use it, but it was an expensive watch and everything should work on it.

I have purchased 6 Invicta watches and 2 of the 6 has wristband malfunctions. Leather band unglued and fell apart. The SS band clip, just snapped off. Unable to find Invicta replacement bands. When I contacted Invicta in Florida, the customer service rep was useless. I stopped purchasing Invicta product.

The fact that they treat a fan who professes extreme appreciation for the quality behind their product is mind blowing! This has happened repeatedly. On my recent purchase, I called multiple times, including today checking on an order I placed 2 weeks ago this upcoming Monday. Today their service rep lied to me! I was told that my order would ship and I’d be emailed tracking info by 5:30 pm today. According to the Invicta WebSite neither happened. Ineptitude is one thing, but dishonesty is definitely another! My late father instilled in me a love for collecting things, especially baseball cards and watches. Today, I still collect both. I have everything from vintage Rolexes, TagHeuer, Seikos, Cartiers and Invictas, plus many others. Despite my much more expensive options, my 2 favorites are my G Shock and my Invictas.

I've purchased many watches from Invicta over the years. I look at them now and wonder why I purchased most of them. The ones I wore frequently lasted only a few years. Crowns fell off, hour/minute hands fell off, crystals fogged up. I also researched their automatic movements and found that many are very low grade and manufactured in third world countries. That apparently was why Invicta's prices are so low. I also purchased several leather watch straps on sale or in bundles of three or more. Turns out the reason the straps were on sale was that the straps were very short and barely fit my average size wrist.

When I purchased my Invicta S1 Rally 23078 watch, their website advertised it as having a Swiss quartz movement (chronograph). The nightmare starts when fog starts to show up under the crystal. It got wet in the rain, but it is supposed to be WR to 100m (or so it says on the watch). Evidently, it isn't. It gets worse. The battery died very quickly, which isn't a big deal. I brought it to my local jeweler who opened it to change the battery. I asked to see the movement. To my surprise and horror, it was Chinese. A whole lot of white plastic with a teeny Chinese movement in the middle. I went back to their website and it now said it was a Japanese quartz movement. I contacted Invicta to share my discontent at this blatant false advertising. After many attempts to contact Invicta (customer service, repairs, sales), never got an answer or even less a reply to acknowledge my complaint...

I was a loyal Invicta customer for over 15 years. But after a recent experience with invicta customer service and how they responded to the situation I was extremely disappointed. It showed me that this company does not care about the people that buy their watches. They lost me as a customer and I'm sure they will lose many others as well.

I purchased my Venom character watch back in February 2019. After wearing it a few times and owning for 6 months, the cable around the bezel broke. Disappointed in finding out the warranty doesn't cover the exterior of the watch, I send the watch for repair in October 2019. I still have yet to receive my repaired watch and now it's October 2020. While I understand and appreciate the extra precautionary measures companies are taking, given the current COVID issue, I cannot justify why a simple repair like this cannot be done in 12 months or the warranty didn't cover a manufacturing issue.

I have in my possession a minimum of 15 Invicta watches with the polyurethane bands. I love the looks of their watches and the 50mm-53mm faces in gold and rose gold. I stopped purchasing several years ago because if you wear them very often the bands break and the bands are either not available or the costs is astronomical. I have the Invicta repair kit as well and if you are not a jeweler by trade it is difficult to even replace a battery and the cost to replace the band is 3-4x's the cost of any other brand. I have contacted customer service many times with no response and this was all before COVID-19 so that is not the excuse. I have been trying to resolve the issue even offering to pay shipping to and from but no response. Beautiful pieces of jewelry but maintenance and repairs are very expensive and time-consuming. I think I would stick with the metal bands if I ever buy another one... Beware!!