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Instant Checkmate Reviews

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About Instant Checkmate

Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.

Visit www.instantcheckmate.com
Pros
  • Unlimited reports with subscription
  • Detailed reports
  • Easy to use
  • Use 30 data points for reports
Cons
  • Not a traditional background check
  • Subscriptions automatically renew

Instant Checkmate Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Instant Checkmate?
    • 4,952,979 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 8 Reviews 825 - 975
    Customer ServiceContract & TermsSales & MarketingOnline & App

    Reviewed Jan. 30, 2019

    They have no email support and despite informing customers on their website FAQ and terms of use that you are able to cancel your subscription online you are not able to. You have to call to cancel and no one answers your call. It's a total scam.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    Thank you for reaching out. We apologize that you had a frustrating experience with our site, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Profile pic of the author.
    Donna increased rating by 3 stars.
    Customer ServiceRefunds & Payouts
    After a positive interaction with Instant Checkmate, Donna increased their star rating.

    Original Review: Jan. 28, 2019

    I have sent requests 12/2017, 11/2018 and 1/2019 to this company to cancel my subscription. I recently noticed it is still charging me and they responded in 12/17 and requested my email for my PayPal account to cancel it. I responded with the requested information, however the charges continued. At this point they've taken over $450 after being asked to cancel the subscription. Be very wary of using this service. I want my money back!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    Thank you for reaching out. We apologize that you had a frustrating experience with our site, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Price

    Reviewed Jan. 27, 2019

    Have been charged far more than what I agreed to. Agreed to a 3$ Trial. was charged over 30$. Have been left on hold “waiting for an agent” for hours. The site spent 15 minutes pretending to find records on me only to pop up nothing correct besides using my old Facebook photo. They even made up a middle name for me. I’ll be contacting Better Business Bureau and possibly taking further steps if this is not resolved.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We appreciate your feedback, and we apologize for any confusion you encountered regarding our membership plans and/or billing policies. In order to complete the enrollment process, each user is required to check a box to agree to Instant Checkmate’s billing terms. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Jan. 23, 2019

    Great Program for what it can do. Could use better info gathering but it is what it is. I would like to see it do better on the info it gathers since I have seen a lot in there that was not the person who it gathered on.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
    Sincerely,

    Instant Checkmate Support

    Installation & Setup

    Reviewed Jan. 18, 2019

    Refuses to remove my information. I have made multiple attempts to opt out and after a couple weeks of checking, my information appears again. I have followed all of the instructions. I was actually considering membership until this has come to light. Unreal.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We hate to hear you're unhappy with our site. All of the information contained in our reports is part of what is referred to as the "public record." A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Jan. 14, 2019

    Bad. They stole my money. They do not give good info. They my money and I cannot get any info. They do not answer the and do not answer email or text messages. They offer 5 days trial for $3.99. Took the money but gave me nothing. The company is a ripoff.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We appreciate your feedback, and we apologize for any confusion you encountered regarding our membership plans and/or billing policies. In order to complete the enrollment process, each user is required to check a box to agree to Instant Checkmate’s billing terms. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer Service

    Reviewed Jan. 11, 2019

    I have been trying to find the crook who embezzled me out of my money in France and the crook made it look like he was in Hong Kong (very well done). But he made one mistake. He used a Florida Bank to transfer my money to. Having filed my complaint to the Sheriff and waiting for five months no news from the Sheriff. I contacted the Sheriff. To my surprise he was still waiting for a reply from the Bank 5 months waiting and lost time. Of my insistence he had obtained a meeting date and after his visit with the bank manager he was convinced by the banker that my money had left the states and (were international crooks) who are using PX boxes, etc and decided to close the investigation and return the findings to the French where I live.

    Briefly I did contact with another company Intelius but was not satisfied and I found your website and requested the report of the person who stole my money and through the information which was excellent and very professional permitting to establish the whereabout of the crook. It's astonishing the Sheriff could not establish the same and it's scandalous that the incompetent Sheriff who closed the investigation is being paid for accomplish zero results, while I am in France found the crook.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.
    Sincerely,

    Instant Checkmate Support

    Customer ServiceStaff

    Reviewed Jan. 9, 2019

    I cannot reach a customer service representative. No one answers the phone. I have called numerous times to have them help me. I can't reach anyone. The phone shuts off after so many taped sayings. There is silence. I would say that aren't even operating? I feel like this company is not in compliance with being in business.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We hate to hear you're unhappy with our services. A senior member of our team will be reaching out privately to make things right.
    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Jan. 8, 2019

    I was horrified to find under my own name a listing of old traffic citations from 2006 to 2008 with Instant Checkmate's libelous comment about "possible criminal records" making it look as if I am a criminal. I have repeatedly asked by phone and by email that this company to remove my listing, to no avail. This is vicious marketing at its worst. Clearly this is done to entice someone into paying them a fee to find out the "lurid details" when in fact there are none. Where is the consumer protection from libel?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We hate to hear you're unhappy with our services. All of the information contained in our reports is part of what is referred to as the "public record." We’re sorry to hear that you’ve experienced issues opting out. A senior member of our team will reach out privately to make things right.
    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Jan. 5, 2019

    I was happy with the results Instant Checkmate provided, but after not needing the service again I tried to cancel my account and although the call goes through to customer service, it is NEVER answered. Even a good product loses its appeal if customer service is bad!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We're really sorry to hear that you had a bad experience with our customer service department and we appreciate your feedback to help us improve our services. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
    Sincerely,

    Instant Checkmate Support

    Reviewed Jan. 3, 2019

    Do you understand cancel. You gave me a cancelation number, yet you kept billing me month after month. I have all sorts of purchases on my credit card, had to cancel that to end this nightmare! Yes you're a crooked company. Why else all the different names you bill customers with. Want something to report? Try the truth about your firm.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We appreciate your feedback, and we apologize for any confusion you encountered regarding our membership plans and/or billing policies. In order to complete the enrollment process, each user is required to check a box to agree to Instant Checkmate’s billing terms. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    Instant Checkmate Support

    Reviewed Jan. 1, 2019

    This company has me living in Florida, Georgia, and getting in some legal trouble in Arizona. I've never lived in Florida nor Georgia, and the legal trouble in Arizona wasn't possibly as at the time of the incident, I was at work in Colorado. Then when I went to use the opt out feature, it conveniently doesn't send the opt out confirmation link. The process won't let you opt out even though it has lies posted about you. I'm so mad I'm going to go see my Senator and my Congressman when their offices open back up.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. We’re sorry you’re having issues opting out and we will be reaching out privately to make things right.

    Sincerely,

    Instant Checkmate Support

    Reviewed Dec. 31, 2018

    I have contacted my attorney and sent them a link to my search results on their platform which falsely claims I have criminal records, which I do not. I have found the same false claims in searches for other people I know. I demand that they immediately remove any and all information about me from their fraudulent site(s) and I will be seeking damages for the damaging and false search results attributed to me.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources. We will also reach out privately to make things right.

    Sincerely,

    Instant Checkmate Support

    Reviewed Dec. 30, 2018

    They are fake. They promote fake. Do not subscribe to this agency. This agency is only asking questions about an individual instead of giving you information about an individual. Never give information to an agency that questions you about information that you're looking for about individual let alone you subscribe and paid for the information. You will be given them more recommendation instead of you getting a recommendation from them.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    Instant Checkmate Support

    Reviewed Dec. 28, 2018

    I signed up for 1 report. (Okay bits of information - not really impressed) and they ended up charging my card for three months (before I caught it). Don't Sign up for this!!! Under my Subscription - it said I signed up for: "1 Report." Ended up billing for months!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Dec. 21, 2018

    Has been 95% accurate on finding the people I was looking for. I would recommend your service to anyone trying to find accurate information on people. I used it to find old Army buddies. Very useful and well organized. Merry Christmas!

    Thanks for your vote!
    Alex increased rating by 2 stars.
    Refunds & Payouts
    After a positive interaction with Instant Checkmate, Alex increased their star rating.

    Original Review: Dec. 19, 2018

    I was trying to find my criminal background - when I searched it said it had all kinds of information. Then after I paid it said I did not have a criminal record. I have an extensive criminal background. I could have found more on Google. When I ask for a refund they said they could not do it because they did not guarantee the results or the information.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Alex,

    We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,

    Instant Checkmate Support

    Sales & Marketing

    Reviewed Dec. 13, 2018

    I am the only person with my first name, and on your site you have me listed with my first and last name, age, birth month and year, and where I have lived. This is not the case of multiple people having the same name. However, you gave me a fake middle initial. I don't have a middle name. This is a scam. Don't tell me how sorry you are that I am having a problem; the problem is with you. Remove my information, please. This is the second time I have gone through the opt-out.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ivy,

    We hate to hear you're unhappy with our site. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. We will reach out to you privately to work out a resolution.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 10, 2018

    I have tried in vain to Opt Out of Instant Checkmate for the past week. My background check is filled with untruths and inconsistencies. According to Instant Checkmate the Opt Out procedure is as easy as falling off a bicycle; "We understand why someone might want their name removed from the Instant Checkmate database. That’s why we make opting out of Instant Checkmate easy. Simply search for your report and select the report you'd like to have removed. You will then receive a confirmation email which will require you to confirm the record you wish to remove. That's it!"

    Over the past week I have TRIED no less than 14X to opt out. I do the dance and get this message; "Your email has been sent! If you don't see it, please be sure to check in your "bulk email" or "spam" folder." NO emails have been sent, but based on the hundreds of reviews I read regarding this firm that seems to be the norm. So I paid for a "Membership" and downloaded a background check on someone I KNOW. I got NO CONFIRMATION from Instant Checkmate. The background check I downloaded (after paying an additional charge for a background check I already paid for) is a JOKE. There is NO MENTION of the multiple DUI arrests I KNOW happened because I'm the one who bailed them out of jail. The ONE social media account listed in the "Report" is a dead link, and the "Report" made no mention of the ELEVEN other Facebook accounts I had already found by doing a simple search on FaKebook.

    IF I want to know who the neighbors are it's a simple matter to go online to the Tax Assessor's website and type in the Street name. Likewise for the "sex offenders." ANYONE can search the National Sex Offender Registry database, and likewise for the State Sex Offender database. Checkmate CLAIMED there were 39 sex offenders in the neighborhood, but a COUNTYWIDE search revealed only 20. Upon further research I learned that Truth Finder and Instant Checkmate are the same people. The only difference is in the price you pay, otherwise the GUI, bar graphs, and psychological "come ons" are identical. I fault Instant Checkmate for deliberately misleading the public. The "intensive background checks" are 90% fluff, 10% content. Realistically there is NO meaningful "OPT OUT" procedure. In a nutshell, I have nothing good to say about this company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. We will reach out to you privately to resolve this matter asap.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Dec. 4, 2018

    Thought I was paying for one month. But I have been paying for over a year. I am very dissapointed in in that. I only get about $100 a month and taking almost $30 and sometimes taking it twice a month, is just so unfair. I have learned that it is better not to use a c.c number to buy anything on line.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Valgerdur,

    We appreciate your feedback, and we apologize for any confusion you encountered regarding our membership plans and/or billing policies. In order to complete the enrollment process, each user is required to check a box to agree to Instant Checkmate’s billing terms. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Dec. 3, 2018

    This service has been very helpful. It has helped me keep in touch with people I lost contact with for a few years. It's also helped me reconnect with relatives. The platform is easy to maneuver. Keep up the good work!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ariel,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Reviewed Nov. 26, 2018

    Their Opt out is fake! I have Opt'd out twice, and my information somehow reappears within a few weeks. Their support sucks. They claimed they were going to purge all my info from Google, another lie! When I search my phone number on Google, it comes up with their website info, and my name. My next step will be legal action, to resolve this fraud!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Todd,

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. We will reach out to you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Nov. 25, 2018

    Your information is accurate and has been extremely helpful. The information you have provided helped me learn that my ex is dating a convicted felon, which has assisted me with keeping my children safe. I will continue to use this service and recommend it to friends.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Julie,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2018

    Thank you! It has been easier since you helped me as a senior with Parkinson's Disease. The man I talked to on the phone was very kind to me. He answered all my questions. Three cheer for him! I would recommend this search site. Checkmate is not ordinary. They research very carefully to give you the right information. Other sites don't do their research. In one site the information for one seeking to find me. Was not only incorrect information but had me working as a nurse instead of SAG performer. The girl that they showed to others never, ever looked like me. How they got some kind of information and a picture is a puzzle to me.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Pam,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Online & App

    Reviewed Nov. 17, 2018

    IC has me listed on their open, public website as potentially having 24 criminal records, including sex offender status in AZ. My name is not common, my age is accurate, my current zip code is as well. They confirmed that I do not in fact have a criminal record, but their public interface suggests otherwise. Their data collection techniques are problematic to say the least. I have no idea how long this false and libelous information has been on their website.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Chris,

    We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources. We will reach out to you privately to provide more information on how to do this.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Nov. 13, 2018

    Overall I have had a good experience with Instant Checkmate. It has often helped me to locate people from my distant past whom I never thought I would be able to find again. Unfortunately I occasionally find that there is very little information on some people I look up.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Angela,

    Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 5, 2018

    Tried the "trial version" for a small fee and found that everything accessed was an attempt to get more money for "premium" access (or whatever it was called). So, I made sure I cancelled in time and via instructions. Never heard another word from Instant Checkmate until...six months later. Instant Checkmate ran a nearly $200 "fee" through my credit card. I called them up, and they told me it was for "six monthly service charges". Also, the rep claimed that the business had been billing each month (six charges), so "it has to be the credit card company not debiting your account each month, so it's just now showing up" (of course the transaction was for a single lump sum -- I wasn't that stupid).

    These people wouldn't give up even when caught red-handed. "Well, let's settle this way; I'll cut the amount owed in half, so you'll only owe 50% of the bill)." The rep actually tried to get to me to pay HALF of what she knew I didn't owe. I can't think of a worse business to have access to my credit card or banking information. I consider myself lucky that more charges were not applied later.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ed,

    We apologize for any confusion you may have experienced with our billing system. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Nov. 4, 2018

    I was tired of searching the internet for a high school reunion and needed to find old schoolmates. The application finds about 75% of my searches but the information is not vetted and often mixes correct and incorrect data. It does provide related contacts of the target but the system does not distinguish between current and former marriages. It searches every time for sexual predators and there is no way to exclude that metric. Every month I look up 2 to 5 people for various reasons. I wish it were more accurate but from their ads it seems you get what you pay for. They always solicit more in depth searches circa fee.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2018

    Your customer service line kept me on hold for 10 mins, so I chose to leave my number for you to call back. You never did. So, why did you triple my membership fee? I was paying $9/month, now you want a whopping $21??!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    We appreciate your feedback, and we apologize for any confusion you encountered regarding our membership plans and/or billing policies as well as getting in touch with our customer service team. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2018

    I have been house hunting for over a year and due to the sellers' market, have branched out to calling people to see if they will sell. This service has allowed me to get an idea of the person I am calling as well as providing contact information. I also do checks on kid's friend's parents for safety. Only 4 stars because I want reverse phone number look up with normal service. Overall, worth having!!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2018

    We have used CHECKMATE for over a year. This service offers us the opportunity to locate people that are often hiding. It provides friends and relatives and phone numbers of contacts. It also provides email and other social media contact info. We are satisfied with the service and would recommend that anyone interested in locating "lost" people should try this service.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi R,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Oct. 28, 2018

    For the most part I am satisfied with the information provided by Instant Checkmate but I wish it would go further before having to pay for premium information and even when you pay the premium add on it just doesn't go far enough. I'm sure there are probably some legal reasons but it would be nice to have more for less!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Julie,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Oct. 28, 2018

    I am having the most horrible time trying to opt my information, a lot of it erroneous at that, out of this site. The directions are to search for your name and once you find your profile, simply click remove. Easy enough, right? Not for me! Even though my profile is completely out there for anyone doing a Google search to see on their site, as soon as I type my name to opt it, I get a message that I cannot be found...though my profile still openly shows on their site. I have called their customer service and had to hang up after an hour on hold. An email response never happens either. I am at my wit's end; I need my profile removed from their site. With all of their inaccuracies and personal information, this places me in a dangerous position. I wish someone would help. Someone needs to follow up on this immediately!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi D,

    We hate to hear you're unhappy with our app. All of the information contained in our reports is part of what is referred to as the "public record." Sometimes, the possibility of false positives exist, where more than one individual with the same name and basic information may match up with many other records.

    It sounds like you were given misinformation regarding how to opt your report out of our system. We will reach out to you privately to resolve this matter.

    Sincerely,

    Instant Checkmate Support

    Customer ServiceOnline & AppStaff

    Reviewed Oct. 26, 2018

    The opt-out feature on this website is fake. They never send a confirmation email. Other reviewers have said the same and they've done nothing to fix it. I guess the next step is to write my hyper-libertarian representative in Congress and have him deal with it the hard way.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jessica,

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. We always honor opt out requests but oftentimes our confirmation emails get lost in spam folders. We will reach out to you privately to confirm your opt out.

    Sincerely,

    Instant Checkmate Support

    Profile pic of the author.
    Customer Service

    Reviewed Oct. 26, 2018

    I subscribed to Instant Checkmate in 2014 to a buy a report for one use. I immediately unsubscribed and recently found out that they have been charging my Paypal account $22.80 every month since then. It was actually my wife's account and she thought it was something else until we recently figured it out. Did not even know what it was. I called them and knowing they were wrong, I was immediately credited back for one-year. I demanded the entire amount and I was told system limitations prevented that. I was directed to write to them at a support email address which I know would get me nowhere. I am very angry and feel completely deceived by this company. I tried to resolve it peacefully with them, but am not satisfied, so I feel others should know about their practices.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 24, 2018

    Would not let me log in. Kept saying to create a new address. I don’t like things that take up my time when there should be a problem after first phone call but problem was never resolved. Had excellent service first time though.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sandra,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    PriceStaff

    Reviewed Oct. 24, 2018

    Ease of use of such a large amount of not just complete but accurate information makes the service fee completely worth every penny. I also appreciate the convenience of features that are stable and built into the user interface efficiently for you to use. Thanks to the ICM team and everybody behind its efficiency.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sloth,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    PriceStaff

    Reviewed Oct. 24, 2018

    Save your money. Very little information. Constantly wanting you to upgrade to a more expensive package. Canceling as we speak... We need to run a background check for new employees and Checkmate provides us with almost no help. We have gone to a different source.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for your feedback. You are reminded to review our Terms of Use and Limited License for Services. Specifically, Instant Checkmate cannot be used for business purposes. Please contact us at 1-800-222-8985 or via support@instantcheckmate.com if you have any questions about your account or the use of Instant Checkmate.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Oct. 24, 2018

    Great resource. A wonderful tool for those you can't find or who doesn't want to be found. Very helpful resource for the occasional heads-up on a certain person that you need to know about. It's been utilized often and leaves people wondering how you got in touch!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gregory,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 24, 2018

    Fast and accurate. Find it very easy to use. Please do not change your format. Concise information and very useful in what we use it for. They helped out for an emergency and we have been with them since. It works perfectly for us.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mark,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 24, 2018

    I found it to be very useful in finding old friends and also researching who was spam calling me or missed calls. My only complaint is that to do stronger searches I needed to pay more, the service is great but too expensive to include emails and phone number lookup, they should all be included in the lower price.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Price

    Reviewed Oct. 23, 2018

    I find it frustrating that they say it's free but you have to pay a fee to get the information. Even when you're already a member. What is the monthly charge for if you to provide them a cc # each time you use it.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jan,

    We apologize for any misunderstandings, but we do not claim to be a free service. Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Oct. 23, 2018

    Instant Checkmate provided the information I needed about a man I was dating. It is great to be able to confirm someone is who they say they are. It also allowed me to see what information was available for me and my family. I highly recommend!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Denise,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Oct. 23, 2018

    I ordered the monthly reverse phone number look up. It took to long getting past the constant up sales to the needed information and less then half the time the information was accurate. I switched to a different service where its quicker since l don't have to constantly say no to the intrusive advertising checkmate does asking if l want to add more services. If l want more services I'll let you know. I shouldn't be forced to click out of the intrusive pop up every few seconds that won't let me continue unless l answer them.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lisa,

    We appreciate you taking the time to leave your feedback. We apologize that you had a bad experience on our site. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Oct. 17, 2018

    Instant Checkmate makes it look like they offer you a chance to opt out, but they require you to reply to a "confirmation email." They never send this email, so no opt out is possible. Need to fix this Kafkaesque nightmare.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gina,

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services and opt out process. We will reach out to you privately to work out a resolution.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Oct. 16, 2018

    While I do enjoy using the product, I stopped using your service because you do not accept American Express. If you just pass the cost of the transaction fees to the consumer, we would still use the service.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lawrence,

    We appreciate your feedback and will take that into consideration. We apologize that we do not accept American Express at this time.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Oct. 13, 2018

    I don't care for the endless, useless information regarding the neighbors of related people to the person I'm researching. Not enough current info. It's mostly relatively old data. Some helpful information, a lot of info re: associated persons was inaccurate and based on past addresses. Also, the report is way too long to print not printer friendly at all.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Alisha,

    We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Verified purchase

    Reviewed Oct. 8, 2018

    Truthfinder is good but Instant Checkmate is way better. More information and the timelines are really needed to put it all together. Not to mention that if using Truthfinder there's no way you would receive this much info in your report without paying more and more money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carolyn,

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,

    Instant Checkmate Support

    Reviewed Oct. 8, 2018

    I went online searching for myself and it said that I had a criminal record on my name. Since I don't have charges or a criminal record I was scared that someone stole my identity so to investigate I paid $26 for nothing. You all are thieves and liars. I don't have a criminal record or tickets in my name and you made it look like I did which is why I paid as I was afraid someone stole my identity! I want a refund ASAP!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ariel

    Here at Instant Checkmate, we hold the utmost respect for each individual's privacy, and we apologize for any inconvenience you may have experienced due to our services. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. If you would like to have your background report removed from our site, you can do so. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Customer Service

    Reviewed Oct. 4, 2018

    This company did a good job with my need for a report but then they would not accept my cancellation and went into my bank account and took more money than was authorized. I have tried to reach by phone and email and get cut off or cannot reach anyone.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cathy.

    We apologize for any confusion you may have experienced with our billing system. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    Instant Checkmate Support

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Oct. 4, 2018

    Love this tool! I do a lot of genealogy research using Ancestry.com and use Instant Checkmate as my research tool to fill the gaps in ancestries. Would highly recommend it to anyone researching genealogies. I have used this tool for over 3 years and it has got me over some big hurdles in family history.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Thomas,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.

    Sincerely,

    Instant Checkmate Support

    Verified purchase
    Staff

    Reviewed Oct. 1, 2018

    Pretty easy to find people. You sometimes need to tweak the results to exclude similar results with other people who share the name. Knowing someone's birth date and/or relatives helps tweak the results. Pretty in depth finds once you have the right person.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Eric,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.

    Sincerely,

    Instant Checkmate Support

    Staff

    Reviewed Sept. 27, 2018

    InstantCheckMate.com FALSELY posted that I have a criminal record. I absolutely DO NOT have any kind of criminal or arrest record. They removed my information upon request, but how many people have seen this and how many jobs/contracts did I NOT get because of this? Obviously, they do NOT have accurate information and are still posting it. Their tiny (!) disclaimer that the information cannot be used for employment purposes is ridiculous - who controls that? I am now self-employed - how many people don't use my services because of this false and damaging information? Also, as soon as my information got removed from one of these horrible websites, it appeared on another. My guess is that they either sell the information or that MyLife.com / Truthfinder.com / PublicDataDigger.com are all connected. Please, somebody NEEDS to stop them from hurting people!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Angelika,

    We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We also want to assure you that we do not sell the information obtained from these public records to other search sites. We sincerely apologize for any inconveniences you experienced, but are glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. We are available to assist you during regular business hours, Mon-Sun 5am - 10pm PST (8am - 1am EST). You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Karyn increased rating by 3 stars.
    Sales & MarketingRefunds & Payouts
    After a positive interaction with Instant Checkmate, Karyn increased their star rating.

    Original Review: Sept. 19, 2018

    A year ago I signed up for Instant Checkmate for a 30 day trial period. Since then Been Verified has been deducting my PayPal account and so has People Finders. I only signed up for Instant Checkmate and now I am being charged $75 a month for all 3. I have cancelled them numerous times and they are still fraudulently charging me. I have only used the Instant Checkmate service once and have never heard of the other two companies. It’s a scam and I believe they are selling my information to other companies! I want my money back from all 3 of these scammers for the entire year or I will retain an attorney. These sites are garbage!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Karyn,

    We apologize for your frustrating experience. However, we are not affiliated with Been Verified or People Finders nor would we ever share financial data with these third parties. In regards to your Instant Checkmate account, we will investigate this further and reach out to you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2018

    I was on the phone with a very professional and patient, Diane, who got me back online and answered all my questions. She helped me with my credit card payment. They help me with signing in (log-on) password. I am a happy user! Well done!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi David,

    We’re happy that our member care team was able to get your payment and login issues resolved. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Sept. 17, 2018

    Despite offering people the ability to opt-out by selecting their information and requesting a confirmation email to be sent to confirm the opt-out process -- no confirmation email is ever sent. I have tried several times to complete the process, tried several emails, and always checked spam folders and yet they refuse to send an email which would allow me to opt out.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jennifer,

    According to our records, your background report was opted out on September 17, 2018 using our opt out tool. We will reach out to you privately to provide you with further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Sept. 16, 2018

    You're doing great -- this is very helpful. One thing I'm sad about: people who have died aren't listed on your site as "dead" with the date of death as much as they used to be. Could you correct that? Sometimes this is the only way to find out if a seldom-talked-to friend is still with us. Thanks!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marcia,

    Thank you for the positive review! We're glad to hear you find our service helpful. We appreciate your feedback, and while we provide the date of death when we are able, we may receive slightly different information based on the data provider being used. We are continuously working with our data providers to get our customers the best information possible. Thanks again for the positive feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceStaff

    Reviewed Sept. 12, 2018

    The number to this business called my personal cell phone. I have never heard of this business and have never been called before. The person (a male) said "aw, hi grandma". I told him this wasn't grandma and then he proceeded to use every expletive on me possible. What? Is this normal for a company? Because it seems right up the alley of the scammers that call me regularly. I called the number back and the computer said to be ready with the email address you use for their business. I don't use their service so I'd love to know why I am being called and attacked on the phone by one of your representatives.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hello,

    We're sorry to hear this. However, we only make outbound calls to customers who request a callback, and our calls are recorded for quality assurance purposes. We are more than willing to further investigate this situation — we will reach out to you privately.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Sept. 11, 2018

    Have used many background services in the past but this is the best. Easy to manage your account, great search engine for finding people, and comprehensive reports that can be easily downloaded. I will never use another service. Highly recommended!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    Thank you for the positive review and high rating! We're so happy to hear you are able to find what you're looking for and that our service is easy to use. We appreciate the feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    PricePunctuality & Speed

    Reviewed Sept. 8, 2018

    You can find more info yourself on Google. Don’t waste your money. All they gave me was the name and birthdate of the person, which happens to be a convicted criminal, drug dealer, has a DUI, and bankruptcies. Yet none of that information was provided by your site. Why take peoples’ money without providing the service? If no information on a person is given, then don’t charge for giving them nothing! Waste of time! Now I have to try and cancel my recurring subscription.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sean,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 7, 2018

    I use Checkmate on a regular basis. Compared to Google, US Search, and a couple of other places I have tried, I would give Checkmate a score of 11 out of 10. Easy to use, extremely fast, and very accurate. We had been looking for a lost relative for five YEARS using other methods. Checkmate found her in five MINUTES. Thank you Checkmate!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Diane,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.

    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Sept. 3, 2018

    I do a lot of mail-outs and often the county information is hopelessly out of date. Instant Checkmate is easy to use and has fairly accurate data and saves a lot of time going to other databases for information. Once, I hired a retired detective to find a person, spent a lot of money and time on fuel and effort without finding the person I was looking for.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Diana,

    We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Price

    Reviewed Aug. 24, 2018

    It is easy and I found things about me I had forgotten. It is a great service. I recommend it. It was easy to get, easy to navigate, detailed and accurate. I am so glad I have it. I feel informed and more secure. Also, very affordable.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mae-Elizabeth,

    Thank you so much for the positive review! We're so happy to hear you were able to find the information you were looking for and that you find our site easy to use. If you ever have a question, or need help with our website, you can reach our US-based member care team at 1-800-222-8985. Thanks again for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed Aug. 21, 2018

    Though they were forced to provide the option of opting out, Instant Checkmate is hoping it isn't reported for making the online opt out option worthless. It simply doesn't work. Even if you have a Gmail account it won't send the link to confirm opt out. So far five coworkers of mine have tried, looked in their spam folders and nothing... Not a single link sent. I guess they need further pressure from the government.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Victoria,

    Thank you for your feedback. We will reach out to you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Aug. 20, 2018

    So far after only an hour or so, I was able to locate my niece and nephews. I had lost track of them when my brother passed away. I probably know their addresses, phone numbers, and email addresses. I think my sister-in-law is still living and with one of my nephews. They are college grads and established in careers. I'm still disseminating. I'm sure I'll learn more.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Maryann,

    Thank you for your positive review and high rating. We're so happy to hear you were able to use our service to locate your niece and nephews! We appreciate your feedback. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 15, 2018

    Overall I am satisfied with Checkmate, I was able to find most relatives and was satisfied with my friend search also. Some people just do not want to be found, however, I am still satisfied with how fast and easy is to locate important people in my life. Recommend to a friend.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Patricia,

    Thank you for the positive feedback! We're so glad to hear our service is able to help you find your relatives and friends. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed Aug. 14, 2018

    I used Checkmate for one name and was very disappointed. Information was very general and public. A rip off. Plus they keep billing you month after month even if you check the box. Beware of this Company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sandra,

    We understand how frustrating it is when you can’t find the information you were looking for. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. We apologize and will reach out to you privately to resolve this issue.

    Respectfully,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Aug. 6, 2018

    Most thorough background checks I have ever experienced. Have done over 100 background checks so far and am very pleased with the reports and the reported results. Has helped me with my own family and doing ancestry history research. Will definitely use Instant Checkmate often.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lewis,

    We're so happy to hear you find our reports thorough and that our service is helping you with your family and ancestry history research. Thank you for the positive review and high rating!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Aug. 5, 2018

    I have used other sites, but yours is hands down the best on the web. I discovered info about a pedophile predator who was around my grandchild daily. Now my grandchild is safely away from the threat. Thank you so much. I shudder to think what could of happened. That makes your site a wonderful tool in keeping pedophiles and criminals away.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Betty,

    Thank you for the positive review and high rating! We're so happy to hear you are able to use our service to help keep you and your family safer. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed July 26, 2018

    I searched myself and it shows without even buying the report that I "may have a criminal record" (that's borderline slander, I do not). And that I have a mass amount of assets... If I do, I'd like access to them please.

    I searched myself and it shows without even buying the report that I "may have a criminal record" (that's borderline slander, I do not). And that I have a mass amount of assets... if I do, Id like access to them please.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hello,

    Thank you for your feedback. Instant Checkmate compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record." While we strive to provide accurate information, sometimes individuals with common names may see information in their reports that is attributable to another individual with the same name. If you are unhappy with the information displaying in your report, we provide the option for anyone to opt out of our website. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed July 24, 2018

    The young lady I spoke with was very helpful, courteous, and efficient. Not to mention friendly. She made my experience delightful. She is a definite asset to your company. I appreciated her help and demeanor. I believe she went above and beyond in helping me with my problem. Thank You.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Curt,

    We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Thank you for your positive feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed July 24, 2018

    I have recently had the Pleasure to deal with 3 different Ladies in your Cust. Service Dept. 'Kathy' -- then 'Jessica' - and today 7/23/18 with 'Sandy'. All 3 Ladies were simply wonderful to deal with - POLITE - KNOWLEDGEABLE - COURTEOUS and FRIENDLY - Just EXCEPTIONAL. A PLEASURE... They are are an Asset to your Co. and certainly to us Customers. 'CONGRATULATION'! And THANK YOU!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Renata,

    Thank you for the positive review! We're so glad to hear our member care team was able to assist you each time you've called in. Please do not hesitate to contact us again if you need anything else.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed July 18, 2018

    I tried to log into my premium Checkmate account last night. Without success. I was on hold after calling for 1/2hr, then told I would receive callback. NOT. I tried again this morning and got basically the same results as before. I called and spoke to rep. I was told that all the past information on persons I searched and had them store for my immediate or future use WAS GONE. Information on the information hwy or stored on a computer does not just vanish. It was hacked my suspicions. I have the feeling their computers were hacked and the many dozens of searches I did are in other's hand other than mine or the main system of Instant Checkmate. P.S. My acct was the premium and had data beyond just the basic searches.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jim,

    We sincerely apologize for your frustrating experience. Our site was experiencing some technical issues that temporarily caused the report history to be removed. We were able to get the issue resolved, and your report history should be back. If you have additional questions, our US-based member care center can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed July 11, 2018

    I could not access the program. Amir helped me find out why I was having difficulty. He was able to guide me through what was needed to get into the program. Amir was EXTREMELY helpful and knowledgeable. Amir was very positive and very polite. I REALLY appreciate his patience since I am a senior citizen and have difficulty understanding technology. Thank you Amir.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Helen,

    We're very happy that our member care team was able to assist you! Thank you for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed July 8, 2018

    I have been using this service for years and I think it is better than anything else out there. I have memory problems and when people contact me saying they know me, I can check. This saves me considerable embarrassment AND keeps me secure from online predators.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Anthony,

    Thank you for the positive feedback! We're glad to hear that our service helps you find the information you are looking for. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed July 8, 2018

    I'm happy with the application. No doubt about it and it has been very helpful. It would be nice to perhaps have an "Advanced Search" capability. As suspected, you will populate a number of results and it can be limited because you don't entirely know the age or location of the person. One would then have to go through each based on a rough idea of the parameters, "This person would probably be mid 30s is my guess and I think they may have lived in GA before but so have several others, etc., hmmm". If there was a way to have an Advanced Search to where you could put keywords about the person you are seeking that could narrow it down even further.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Aaron,

    Thank you so much for your feedback! We do have an advanced search feature. After your initial search, you can refine your results by clicking "advanced search" near the top of the search results page. This will allow you to enter in a middle initial and approximate age. If you need further assistance with this, please don’t hesitate to contact us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2018

    I spoke with Kris today employee # **. He was so helpful finding all my options and very patient with my questions! I'm very happy with the conversation and experience over the years and will recommend Instant Checkmate to other people when they need these type of services.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carrie,

    Thank you so much for taking the time to provide your feedback on our customer service. We're so happy to hear we were able to provide assistance and answer your questions. We appreciate the positive review and high rating!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed June 29, 2018

    Finding current contact info for folks I've not seen in 40 yrs - 95% of folks searched for I was able to discover at least one working number/email/address for. Considering I have had almost no luck through white pages or Google prior to this system, I am damned thrilled with it! Your timeline section is an enormous help for determining if I have the correct person. It is odd how many folks have no information re spouses/previous spouses--especially when I was at their wedding. In most cases, the only mention of a marriage is on property purchases under whom buyer/seller is.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Thos,

    Thank you for your feedback! We're happy to hear we are able to help you locate the contact information you are searching for. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Refunds & Payouts

    Reviewed June 27, 2018

    I signed up for Instant Checkmate as I was mislead thinking this was a one time fee for a search. It turned out to be a monthly billing, and I never received a report that I searched for. I have not accessed this again as I thought it was a one time charge per their misleading ad. Billed multiple times, no information was ever provided for the one search and I have not even accessed the account since and this vendor will not refund any of the money they have billed for over a year.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mark,

    We apologize for any confusion you may have had with our billing terms. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed June 26, 2018

    I found everything I was looking for and more! This is a great site!!! You will get information that you were not expecting! You will be able to find information about the neighborhood you live in or are going to live in. It will let you know people that are relatives that you may not know about.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christine,

    Thank you so much for the glowing review! We appreciate you taking the time to leave your positive feedback. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed June 19, 2018

    I have tried several times, using multiple email addresses, to have my information removed by using Instant Checkmate's "Expedited Opt Out" service. They are refusing to send the confirmation email necessary to complete the opt out service required by law in my state. A business cannot advertise a service it does not actually provide. This is North Carolina Law, and they are breaking it.

    I have checked all inboxes for over two weeks, spam folders, etc... and still no confirmation. I have also made screenshots of those requests as proof that I actually used their opt out service. I have not given consent at any time, through any agency affiliated with Instant Checkmate, to publicly display my information, and by doing so and disallowing me to opt out, they are in violation of current privacy statutes in North Carolina as well as many other states. This is a horribly inaccurate site.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We apologize that you had a difficult time opting out your report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed June 13, 2018

    I've not had any issues on this site. I have had instances where I could find more info on criminal just from Google than here, and on the occasion that I've ordered more, I've found it mostly similar to the original with little additional info. Those time have not been worth the extra money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Greg,

    We appreciate your honest feedback. We apologize that you were unable to find all the information you were expecting in your premium report upgrades. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed June 5, 2018

    This site is very concise and accurate making that search to find lost friends, family, etc very easy. The report provides sufficient previous information that helps determine you have likely found the right person and where they can be reach currently. I have found many of my high school classmates using this service.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Pamela,

    Thank you for the positive feedback! We're so happy to hear our service has helped you locate lost friends, family, and high school classmates. We appreciate the high rating!

    Sincerely,
    Member Services

    Instant Checkmate

    Robert increased rating by 2 stars.
    After a positive interaction with Instant Checkmate, Robert increased their star rating.

    Original Review: June 3, 2018

    Ran personal report on myself. Report has only my birthdate and address correct. It contains my son's work and educational history and not mine. The report has my middle name as LEWIS when it is actually **. After calling Instant Checkmate I was told that there was nothing they would do to correct the report. I consider the report, as no doubt others would as well, to be a total waste of both time and money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We know how frustrating it is when you don’t get the information you were expecting. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed May 30, 2018

    Very vague in the information. I feel like I went to a bad psychic who walked away with my money. Does not have dates of marriage or divorces. Doesn't state if person was in the military. Many inaccurate information. Did not have complete and accurate information of related family members. Was not helpful at all. I did a better job finding information on my own.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Julie,

    We're sorry to hear you were unhappy with the information found in our reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed May 29, 2018

    As an Australian I engaged the services of Instant Checkmate to search for a cousin I believed to be in the United States. Whilst I only used the service once, I was unaware due to my own personal oversight, that I had actually agreed to a monthly subscription with Instant Checkmate. It wasn't until some years down the track that I realized that monthly deductions had been taken from my bank account for a service I only used once.

    I contacted Instant Checkmate about the problem and we both arrived at a consensual arrangement which saw Instant Checkmate refund a full years subscription. Whilst this wasn't the full amount of the fees I had paid to Instant Checkmate, I believe it was a fair result as it was an oversight on my part that caused to me to sign up to a permanent subscription.

    I want to commend Instant Checkmate on their prompt and efficient handling of the matter. As an Australian dealing with a US company I felt like I had little choice but to accept a full loss. The fact that Instant Checkmate could see that I had genuinely made a mistake and offered a partial refund of the fees paid, showed to me that they are a company that views its clients as more than just a number. Many thanks to Instant Checkmate on their Professional consideration of my contractual misunderstanding and I wish their company all the best with their future endeavours.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lyall,

    We sincerely appreciate your feedback. We're happy to hear our member care team was able to assist you and provide a fair and satisfactory resolution. Thank you again for your positive feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed May 27, 2018

    Tamera was very good and patient. She took a lot of time to help me when there were many problems. I recommend her highly. There was trouble with my account in that it automatically or without my desire cancelled my account. She straightened it all out.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    Thank you for taking the time to leave your positive review. We're so happy to hear our member care team was able to assist you. We appreciate the feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed May 27, 2018

    I find this website very effective, and I feel it is the best quality search service. I am very satisfied, and I will recommend this website to all my educational friends. All my background information that is known, and retrievable is at my fingertips to explore.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Donovan,

    Thank you for the positive review and high rating! We sincerely appreciate your feedback, and we're happy to hear you are able to find all of the information you are looking for.

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed May 26, 2018

    In the beginning it "appears" to be somehow "free" information. Then after 10 minutes of waiting for the slide bars to finish, you are "hit" with a ridiculous charge. You can go to a state judiciary site and get information faster and free!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jer,

    We apologize for any misunderstandings, but we do not claim to be a free service. Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use. Thank you for your feedback, and please feel free to contact us at any time if you have additional questions or concerns. Our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Insufficient response received
    Verified purchase

    Reviewed May 24, 2018

    Everything that I wanted to find out was there. Nothing surprising either. Then to my surprise was info on others that have lived or visited me. Read them and found out things I didn't know, but is ok was long time ago. Thank you very much for these reports.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    Thank you for the positive review and high rating! We really appreciate your feedback, and we’re so glad you enjoyed our reports. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed May 22, 2018

    I was very frustrated when I couldn't get into my account, noticed the number to call, called, busy, grateful for a callback option. It took about 15 minutes and I received the call. The representative was very helpful, kind, well spoken and accurate. Within 2 mins problem fixed. Thank you!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Laurie,

    We're so happy to hear that our member care team was able to assist you. Thank you for your positive feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Price

    Reviewed May 10, 2018

    I really enjoy having this service because I take care of mentally ill and elderly people, but it can get pricey when I pay for the service every month and pay for every premium finding that I need. When owning a facility we need to do thorough background searches on clients, helpers, family members, etc... Couldn't there be a price that is set for everything instead of nickel and dime pricing ($20.00 extra dollars is pricey for us working facilities). Please let me know. I enjoy your service but at these prices it's difficult to keep. I have recommended this service to others. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Paralee,

    We really appreciate your feedback, and we’re so happy to hear that our service helps you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Price

    Reviewed May 8, 2018

    This information is so out of date it is unbelievable. This was very expensive and the information for current address was 14 years out of date. I ran this on my husband of twelve years and I wasn't even listed as one of the people he knew. Don't waste your time or money! It's not real and don't even pay for the added fees because you don't get anything from that either.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Chris,

    We know how frustrating it is when you don’t get the information you were expecting. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 16, 2018

    My experience with Instant Checkmate has always been great. They have helped me out a lot and when I do not need to use the site for months at a time it is easy to cancel membership if needed. Other than that, overall, great help and great information is provided.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Paige,

    We appreciate the positive feedback and high rating! Thank you for taking the time to leave your review.

    Sincerely,
    Member Services

    Instant Checkmate

    Geraldine increased rating by 2 stars.
    Refunds & Payouts
    After a positive interaction with Instant Checkmate, Geraldine increased their star rating on April 17, 2018.

    Updated review: April 17, 2018

    The company issued a refund for both of the amounts totaling $37.77 yesterday. Thank you.

    Original Review: April 13, 2018

    Signed up on 4/3/2018. Did a search but I had found better information previously and some of theirs was wrong. Canceled within an hour. Got cancellation number. On 4/8/2018 two charges appeared on my Visa. Checked their site a few minutes ago - shows cancelled. Filed complaint with BBB. As of this morning no refund showing. Will probably have to do a Visa Chargeback.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Geraldine,

    We apologize for your frustrating experience with Instant Checkmate. We will reach out to you privately to get this issue resolved.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 12, 2018

    I do enjoy the site and get a lot of information. I just wish I could see a bit more detail without having to pay more money. I already pay a monthly fee. Other than that I do not have any real issues with this site.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Edric,

    Thank you for taking the time to leave your honest feedback. We're happy to hear you enjoy the site and are able to find the information you are looking for.

    Sincerely,
    Member Services

    Instant Checkmate

    Staff

    Reviewed April 3, 2018

    I ran a check on myself and was both shocked and amused by what I found. Fully a quarter of the info. is wrong. You had me living in Oregon and West Virginia. Never have. The funny thing is that you have me living at three different addresses simultaneously. Many of the relatives and acquaintances you have me down for are total mysteries to me. The only thing I can think of is that some of these people lived at addresses I once lived at, in some cases over thirty years ago. Or perhaps they are using a recycled phone number of mine.

    More seriously you say that I have a criminal conviction, but the truth is I don't even have a parking ticket to my name. Upon closer inspection I see that you have me confused with someone with a similar name -- different middle name, different age, different addresses. Perhaps you should think about cross checking SSNs? The truth is, now that I've seen what misinformation you are peddling I would be reluctant to use it for any serious purposes. If you can get my information so badly wrong, after I've lived a quiet life at the same address for the past 20 years, you could easily screw up other peoples' data even worse.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We're really sorry to hear that you were unhappy with the information found in your background report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed April 2, 2018

    My initial thoughts about the site were good... I looked everywhere to see if this was going to be another one of those sites that charge you a monthly fee then start tacking on additional fees for other features. From what I could see, they seemed legitimate and gave no indication that there would be additional fees to see additional content so I signed up and right off the bat it's $34.78 and once you're inside the site... It's an exact replica of TruthFinders, MAJOR DISAPPOINTMENT then sure enough the additional fees started coming. $2.99 if you want the ability to save the report you just spent $34.78 on, an extra $23.40 for phone number search, extra $7.99 a month for email reports.

    It's a scam folks... They lead you to believe that their services are all inclusive of their services and I looked everywhere and couldn't find any information that said there would be additional charges for the items I listed above which was the only reason I agreed to sign on. What is it with these companies and their shady business practices. I want a complete refund, this is not what I signed on for.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Wes,

    We apologize for any confusion regarding our services. When customers pay the membership fee, we provide the service that we say we will, which is compiling public records data into an easy to read format. We guarantee that we will search every database available to us, but we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves.

    Any additional charges, for features such as our reverse phone lookup service or pdf service, are completely optional and are just extra services that customers can choose to sign up for or not.

    If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed March 30, 2018

    My wife has been doing everything she could to make it hard for me to find out who her lover was. With the help of your website I was able to do all the research it took to put everything together. I must thank you for having so much information on here and it all came together. Now she can lie cheat and steal from someone else.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ted,

    Thank you for taking the time to leave your review on your recent experience with our service. We're glad that you were able to find the information you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceTransparency

    Reviewed March 30, 2018

    Data page too difficult to manage on my machine. Too sensitive to placement... data was good. I find your service useful, but the previous system for communication and feedback was more stable and faster and easier to understand. Thanks for the good accuracy of everything you provide and your research.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Larry,

    Thank you for your honest feedback. We're happy to hear you are happy with our service, and we apologize for any difficulties you may have with some of the updates to our site. We are constantly making improvements to our site, so we value your feedback. If you need help using our site, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceStaff

    Reviewed March 28, 2018

    Used this service to self-check and compare with background check from work. This service lists multiple people with same name from multiple states with multiple addresses, crime and arrest information. When I saw my report and saw I lived in states I've never been to, arrested for crimes I have NEVER committed as well as being on a states sex registry. Called the people and of course, morons at a call center saying there is nothing that can be done. This is a dangerous site. The misinformation could lead to wrongful terminations, police inquiries and a multitude of negative life altering treatment from job opportunities to the communities you live in. Stay away and use government approved background software. This is **. Dangerous, incompetent **.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Scott,

    All users and customers of our service must agree to our disclaimer prior to using our website that "you may not use our service to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance." This is stated on every page of our site.

    Additionally, we offer anyone the option of removing their information from our site for free if they are dissatisfied with the information provided. If this is something you would like to do, please visit www.instantcheckmate.com/opt-out/ or you can reach our member care team at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed March 25, 2018

    I use this site often to locate old friends and coworkers. I have been successful in almost every search in finding the right person. It is reasonably priced per month and the reports are comprehensive. I recommend this site to anyone for locating persons.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    Thank you for the positive feedback and high rating! We're so happy to hear you are able to locate old friends and coworkers using our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Staff

    Reviewed March 23, 2018

    You have me listed as living in Michigan City IN and Portage IN. That information is totally inaccurate. I only live in Michigan City. I have never lived in Portage a day in my life. I have been through Portage a few times but I never actually lived there. I see a fingerprint posted by name right side of court records. What you're say is that I have a criminal history. I most certainly did not. I am a Christian man and a law abiding citizen. I have never been arrested or convicted in a court of law a day in my life. Nor do I intend to either. You need to start retracting that information from your records effective immediately.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for reaching out. We apologize for any inaccurate information you came across in your report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed March 21, 2018

    My husband has recently (in the last year) run repeated background checks on me, for his own reasons. This particular site has most of the information correct, as it is clear it is pulled from LinkedIn and other such sites I have been a part of, which is why it appears to be accurate. The problem is that some of what is there is DATED. It does not differentiate what is current, or how old the information is. Additionally, the dates of many items are NOT accurate, such as WHEN I lived certain places, off up to a decade. But the primary issue is this: it lists "possible relationships." It has listed a person that I DO NOT KNOW. I finally discovered that I went to school with this person, for EIGHT WEEKS, ten years ago.

    Somehow, I am linked between her and Amazon, and the only connection is she sent me a link to a study guide, on Amazon, during our one email conversation. That is IT. Nothing more. My husband believes I have had a seven year relationship with her that I am hiding. It has destroyed our marriage. This information has not shown up anywhere else. I have called to find out WHERE the information is from. I am told they have no way of knowing or verifying that. THAT is a problem. If it is going to be published, the source should be readily available, especially if digitized. In our tech world that should be very easy.

    I am disgusted at the lack of integrity. I am more disgusted with people who take this information without verifying it and run with it. There is nothing I can do but remove myself from the site. I have done this. But my life, as I knew it, is completely changed and altered. I have nowhere to go with this, no way to verify that it is NOT true. Just please, if you use this service, take it with a grain of salt and verify it before making life altering decisions or throwing out accusations and assuming the worst about someone. It is tragic and unnecessary and I cannot undo this damage now.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Heather,

    We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us or may not be 100% accurate. We do not create or add to the information we obtain. We simply display what we are given. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed March 17, 2018

    Every time I try to remove my information, they say this: "Your email has been sent! If you don't see it, please be sure to check in your "bulk email" or "spam" folder." I have checked everywhere, tried different accounts, with the same results. They will NOT send you the confirmation e-mail, thus preventing you from opting out. Very frustrating.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Vince,

    We apologize for your difficult time when trying to opt out your background report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Staff

    Reviewed March 15, 2018

    As unhappy and annoyed as I am by the fact that I have better things to do; I feel compelled to write this, in hopes that individuals considering subscribing to this site will understand that "Instant Checkmate" isn't exactly the amazing service it purports to be. I entered my name in the search bar this evening, because when I did so several years ago, lots of photos, my phone number, address, etc., all popped up, and I was hoping I had been successful in removing it all (I was). Instant Checkmate was one of the few search results with my name, so I randomly clicked on the site, and discovered that apparently, unbeknownst to me, I am a felon! (Actually, I'm not).

    The first criminal record this site deems of the utmost importance, to be provided to anyone (free of charge, I might add), is the DUI I received EIGHTEEN YEARS AGO. This IS correct: however, that was expunged many, many years ago, and to "disclose" that information, as well as posting "purged" after a case, is not only incorrect, but illegal. For criminal or traffic information, one must do a background check (SSN required), or go to the courthouse of the city in which one believes the subject of their inquiry has committed an offense, and fill out a request for information on that individual. I did not provide my social security number, Instant Checkmate is not a potential landlord, employer, etc. - and they are most DEFINITELY not law enforcement or the DMV.

    They mask the illegality of their service in the fine print, making statements to the effect of "we're not necessarily claiming this information is true", etc. - i.e. "We can post illegal information - or blatant lies - and are therefore not legally responsible for doing so". Additionally, I had opted out on the site, so if one enters my name, it states they have no records. And yet they had already given my "criminal record" when I followed my name to their site from the browser search results. I couldn't care less about anyone knowing about my DUI, or the "resisting arrest" charge I received at the same time. I DO care about the veracity of alleged criminal records posted in my name, on websites claiming to be providing a great service to humanity.

    Oh, and just for the record: I am a Sunday School teacher, have been fingerprinted, and passed a thorough background check - a REAL one - done by law enforcement. So for those of you thinking you've "discovered" someone's dirty little secrets, or that the person you WERE going to employ or date is actually a scumbag - consider using a reputable source for your information instead of this one.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Coran,

    Thank you for your feedback regarding our services. The information compiled in Instant Checkmate reports are records from local, state, federal, and independent sources that are publicly available to anyone. We do not create or add to the information we obtain.

    Additionally, we offer customers the option of removing their information from our site for free if they are dissatisfied with the information provided. As we mention on our site, due to the nature of public records information and how it is collected, subtle discrepancies in data make it difficult to remove everything associated with you. We take every reasonable precaution to ensure it does not happen, so we apologize that this was the case with your information on our site. We removed the information mentioned in your original review, and we are more than willing to assist with an incomplete opt out request should it ever happen again.

    If you have additional questions, our member care center is open 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Punctuality & Speed

    Reviewed March 13, 2018

    I bought a three month plan, needing to run a check on a few people whom I KNEW had felony convictions in the past. I ran the reports on those individuals, and surprisingly, those convictions were not on the reports. I ran a report on myself. I saw a few traffic violations from twenty years ago, and the option to remove them. Hmmm, what good does running a background check with this company when people are allowed to go in and eliminate negative info about themselves? I also saw errors on mine in the assets section, which did not list any of my vehicles. Ran a report for an ex-coworker who owns a home yet no home was listed for him. Marriage info is not in the reports. Educational info is not in the reports. Essentially, little of use was in the reports. A waste of time and money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christine,

    Thank you for your honest feedback. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceTransparency

    Reviewed March 12, 2018

    I already know most of what you have. You want more money to find phone numbers and I am not getting any e-mail reports, I paid for. Need more updates. I am about to commit myself to a man. I would like to know if he's a cheater. Not satisfied with the reports I am getting. Need to update your records. Thanks for what little I did get.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Connie,

    Thank you for reaching out. We apologize that you were unsatisfied with the reports we provided. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer Service

    Reviewed March 9, 2018

    My credit card information was stolen and used to sign up for this shady website. When I called to cancel, they needed all of my information to access the account. I shouldn't have to give my credit card number to a complete stranger to cancel a membership I didn't even want. I could understand giving the last four digits, but this is insane. Thank God the card has been cancelled and no one can use that number. If I could give their customer service zero stars, I would.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Emily,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed March 7, 2018

    Good depth of information available. Gives an opportunity to correct inaccurate data. Criminal records need to rely more on birth dates where possible. Many criminal records do not apply since names and locations are similar. It does tell you that many may not apply.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    We sincerely appreciate you taking the time to leave a review of your recent experience with Instant Checkmate. We're glad to hear you're happy with the information available in our reports. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    E increased rating by 2 stars.
    Customer ServiceOnline & App
    After a positive interaction with Instant Checkmate, E increased their star rating on March 8, 2018.

    Updated review: March 8, 2018

    It seems to be gone now when I search. Thank you very much for resolving this Instant Checkmate member services. I hope this opt out bug can also passed along to your engineering to fix.

    Original Review: March 3, 2018

    I have tried to opt out of having my data on their website multiple times. I received the confirmation emails a month ago, and clicked them, but no change weeks later. Since retrying multiple times with multiple email addresses I have since never receive the confirmation e-mail that supposedly has been sent. I check all my folders, including spam, but it is not to be found in any of them. Many attempts at removal and nothing works.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi E,

    We're sorry to hear you had a difficult time opting out your report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed March 3, 2018

    Service is good. I found more than I expected over and over again. As long as I'm doing computer dating, I will continue to use this service. Before I go out on that first date, I email myself the profile (having read it myself) in case something happens to me. My family knows to check.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Janice,

    Thank you for the positive review and high rating! We're so glad to hear you use our service to help keep yourself safe for online dating. We appreciate your feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Feb. 24, 2018

    Checking records. At times it's easy but as you go down the list the information is for others with same name, or you have a standard for license for Controlled substances. At first I got anxious over the report, had to realized the person would not have an EPA number. I think I got excited to see someone I knew was under that domain. Other than that I think so far you are fairly accurate.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    Thank you for your honest feedback regarding your recent experience with Instant Checkmate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Feb. 20, 2018

    I am still waiting on payment back to my credit cards for something I cancelled within the time frame allotted. The company took it upon themselves to keep charging. I cancelled again. But, when I went on to check, I was still being charged.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We apologize for your frustrating experience with Instant Checkmate. We will contact you privately about your account to get this issue resolved.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Feb. 19, 2018

    I was unable to get into my account and had to make another under my secondary e-mail address. I don't know why this happened, I keep all my account logins in RoboForm and it has never failed me. One account is all I need, but now I have two. Thanks.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Stuart,

    We apologize that you were unable to log into into your account. A senior member of our team will be in touch privately to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed Feb. 15, 2018

    It looks like the data can be several years old. Location addresses and social profiles like Indeed and LinkedIN do not match those that I can find myself. Same with phone numbers and email addresses. The numbers given to me are almost never in the contact list. This means that current info is not in your reports. Can you date stamp your reports?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicole,

    Thank you for reaching out. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Online & App

    Reviewed Feb. 4, 2018

    I have tried to opt out of having my data on their website multiple times. I never receive the confirmation e-mail they say has been sent. I check all my folders, including spam, but it is not to be found in any of them. I want to opt out and would appreciate having this e-mail sent to me so I can.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Karin,

    Thank you for reaching out. We apologize for any difficulties you experienced when trying to opt out of our site. A senior member of our team will be in touch privately to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2018

    For the most part I like it but sometimes the searches need a little workaround to find what I'm looking for. The phone numbers very rarely are accurate though. Though they sometimes are and that's good. The emails seems to be accurate a lot of the times.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bruce,

    Thank you for the positive review. We sincerely appreciate hearing your honest feedback regarding your experience with Instant Checkmate. We apologize that some of your searches need a little workaround, but we're happy to hear you like our service. Please feel free to reach out to us if there's anything we can do to improve your experience.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2018

    I utilize it so often I can't say that I don't find it helpful. My biggest thing is obvious inaccuracies, like how my name ha(d)/(s) photos of someone much older than I am. And my husband's info is nothing more recent than 10 years ago, the house we purchased together, email addresses, and phone numbers. We've been married that long and his girlfriend from high school is listed everywhere (yes, that bugs the crap out of me).

    I worked for CVS for 17 years but there's 5 random jobs on mine that I've never touched. I use social media - there's the old lady again, not me. I worry if it's this inaccurate on people I'm familiar with and can recognize error - it could 100% incorrect for those I don't know. And I must say - the horoscope thing at the end is a little embarrassing. You're basically saying you're ok with and promoting stalkers. "Oh, you don't know this person but you want to see if your earth will be dampened by their water, here ya go!" But otherwise? It does come in handy for me and, even though it may sound otherwise I'm glad to have the service. Intelius is way worse (hope you don't own them) and they've gotten no better... and, well, thanks!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jenna,

    Thank you for being a loyal customer. We sincerely appreciate you taking the time to leave your honest feedback regarding our service. We apologize for the inaccuracies you found in some of our reports. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. We will reach out to you privately for further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Punctuality & Speed

    Reviewed Jan. 26, 2018

    I did a search for myself to see what was contained in my online information. Instant Checkmate was one of the links that came up from a Google search. I pursued it, and some information appeared to be accurate, but then it stated that there was a hit on a criminal conviction. I haven't even had a speeding ticket for over 20 years. It takes forever and I never did get verification of my record.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Donna,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Insufficient response received
    Customer ServiceStaff

    Reviewed Jan. 26, 2018

    Checkmate took over my phone. All I did was enter my name on a Checkmate.com page that popped up on my screen. I had recently received a trail week from PeopleFinders and cancelled the day before Checkmates came after me. Now I hear notifications and it's THEM making me complete pages that will take me to point of payment which I don't want. I've tried going back. All I did was search my name and now they took over my phone. I can't turn off its notifications and I can't unsubscribe! They suggest that there are bad records about me but there can't be. This morning I awake to "Stea **. Been arrested recently?" WHAT ON EARTH? HOW DO I GET THESE PEOPLE TO LEAVE ME ALONE?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Stea,

    We're sorry to hear about your frustrating experience with Instant Checkmate. You opted in to receive push notifications by clicking "Allow" when prompted on our website or by having your phone settings set up to allow push notifications. You can stop receiving these at any time by going to www.instantcheckmate.com/unsubscribe on the device that was used to subscribe to notifications. A member care manager will be in touch shortly to provide further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed Jan. 21, 2018

    I was checking out someone who has since been arrested. In that case your records indicated a problematic past. I am not adept at using internet to check on someone before. Your site was easy to use. A friend recommended I use your site for my personal use. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Betty,

    We're so glad to hear you found our site easy to use. Thank you for taking the time to leave your positive feedback! If you ever need help with anything, please don’t hesitate to contact us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Jan. 19, 2018

    I have been trying to opt-out of this database for weeks now. I have called them 4 times, used the Opt-Out page 7 times (I am yet to receive an email, and it has not gone to spam or junk), and 4 emails to Support@instantcheckmate.com have gone unanswered.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi K,

    We're very sorry to hear you had a difficult time opting out your report. We will contact you privately to get this issue resolved.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Jan. 17, 2018

    Found info to be very relevant, accurate and informative. I do wish it were a bit more in depth in some areas. But that's what I get paid for! He he. Wish it could provide pictures when available for accurate I.D. of those I am researching.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi J W,

    We're happy to hear you found our information to be accurate and informative. We do our best to include as much information as possible in our reports, but sometimes we are limited to what our data providers give us. Thank you for the positive feedback and high rating! If you ever need help with anything, please don’t hesitate to contact us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Jan. 16, 2018

    Love the site. I am researching my family and your site has provided a plethora of information all in one place with a multitude of search options. Too bad I'm only researching one family member, but my research tree will definitely fill quickly as I go person by person with the information provided. Great site!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Charles,

    Thank you for the great feedback! We're so happy we are able to help with your research, and we sincerely appreciate you taking the time to leave your positive review.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Jan. 14, 2018

    Naomi from Customer Service. I appreciated the help she gave me because I could not log into my account. She was very friendly and took the time to tell me what to do and to give me another password. Also when I checked into my name I saw a lot of wrong information. I was able to click on the flag and the box that came up explained if you are the person I love that! Also asking about how I rated my experience that is a wonderful idea and yes I would recommend it to a friend. Tell me who wouldn't. Keep this going and never change!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Barbara,

    Thank you so much for the kind review! We're so happy to hear we were able to assist you with logging in, and we're so glad you enjoy our service. Thanks again for the positive feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    I am using my findings to fill in gaps in my ancestry research. People who have passed are available on Ancestry and other data bases. Living people are harder to come by. Your site is giving me about 80%-90% of what I need. It is working well for me.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gilbert,

    Thank you for the positive feedback and high rating! We're glad to hear that we are able to help fill the gaps for your ancestry research.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Jan. 6, 2018

    Looking for a friend and able to find her. I had looked in various places and was unable to find her. I also tried search engines to no avail. A friend told me about this website so I decided to give it a try. It was very simple and easy to use.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    Thank you for the positive feedback. We're so happy to hear that you were able to locate your friend using our service! We are also glad you found our website simple and easy to use.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Jan. 5, 2018

    I have looked up Reid **, who moved from Fort Wayne, IN to Irvine, CA on Sept. 3, 2017, and as of today, YOU HAVE NO INFORMATION SHOWING of this move, or change of address. For what we pay to subscribe to this service, we expect A LOT MORE UP-TO-DATE ACCURACY THAN THIS! It is ridiculous that it still shows him 2,000+ miles away from his true location. Why have your services if we can expect nothing more than this!?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We sincerely apologize that the report you pulled did not show his most recent address. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Jan. 4, 2018

    This is a great site to use during my investigations work. Due to the limited jurisdictions, it is very difficult for professional like me to find certain information which this site provides. Please update your information from time to time.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Arvin,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Jan. 4, 2018

    When I paid $34 the first month seeing your site as the first that clearly found a friend I've been looking for for years I was glad & impressed but never would have kept the service. The $10 monthly offer is a blast!! Thanks!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Allison,

    We're so happy to hear you were able to find your friend using our service, and we are also pleased to hear we were able to work out a solution so you could keep the service! Thank you for the positive feedback and high rating.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 25, 2017

    It's a super fast and excellent way of taking risk off transactions or from any matter of life. Very helpful. It has made me realize things I would have never imagined before... and confirm some of my worst fears.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kenneth,

    Thank you for the positive review and high rating! We're glad to hear our service has been helpful for you. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Dec. 14, 2017

    From what I’ve obtained in the past for different people, I was hoping to find out more about each person… Place of employment, marriage info, family members… Otherwise, it's a start from what I’ve learned. I'm glad Instant Checkmate is available. I've looked myself up & was surprised at how much info is out there to the public.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Leo,

    Thank you for your honest feedback. We apologize that you were unable to find all the information you were hoping to get, but we're happy to hear that our reports have still been useful to you. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thanks again for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Transparency

    Reviewed Dec. 10, 2017

    I immediately had to spend more money to get information that I needed. I wish it was made more clear what your monthly charge goes towards. I love this otherwise, I can't believe how much information is incorrect. So glad I can correct these!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Heather,

    We appreciate your honest feedback regarding your experience with Instant Checkmate. A senior member of our team will contact you privately to provide further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    Staff

    Reviewed Nov. 18, 2017

    I been on this site many times. Always found myself. I paid one time then cancelled subscription. Came back just to check on my "stats" and I do not show up at all. Some lady that is 50 does {I am only 29}. Then when I put in my age it came up with 2 30 year olds with different middle initial and one was from NY. I lived in NJ for 22 years and most of the rest of my years in pa! So what’s going on? I am on SSI, I went to college, have signed up for many things on many sites, have Instagram, Facebook, Twitter and other social media sites including my own blog. Plus was arrested once. Had 8 days in jail and community service a misdemeanor! I obviously am on several different types of public, private exact places... So not finding me now makes no sense. I like because I cancelled my subscription. After a few days they deleted me. Just erased me from their site! Also could not find my mother or father either!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Michelle,

    We apologize for your frustrating experience. Our data is constantly changing, and there could be multiple reasons why your report is no longer showing. It's possible your report may have been opted out or we are just no longer receiving that information from our data providers. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Nov. 11, 2017

    I’m trying long time to remove my name from that site but they don’t give me that option. They are violating my privacy by publishing some bunch of lies regarding my background. They are located in San Diego, CA.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Joanna,

    The information contained in Instant Checkmate reports are records from local, state, federal, and independent sources that are publicly available to anyone. As a courtesy, we provide the option for anyone to opt out of Instant Checkmate. We make it quick and convenient to opt yourself out of our website. Just visit https://www.instantcheckmate.com/opt-out/ or you always have the option to contact our Member Care team who is available 24/7 to assist you.

    Sincerely,
    Member Care Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed Nov. 9, 2017

    Sometimes other programs pass me over to Checkmate and there's no way to log in when it goes through what seems like hours of searching. It would be nice if when it got to the screen to pay for the item, you'd also have an option to log in if you have an account. I've also noticed the information is not that accurate. I searched on someone I knew and it was saying they were born with their married name vs maiden name. One would think with all the information out there that Checkmate could pull up accurate info about who a person married and what HS they attended, etc.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jeanne,

    Thank you for your honest feedback regarding our services. Please know that you can always log into your account by going to www.instantcheckmate.com/dashboard/login/ or by clicking on Login on our homepage. We highly recommend bookmarking the page so it's quick and convenient to login.

    We also hear your concerns about some of the data in our reports. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.

    Sincerely,
    Member Care Services

    Instant Checkmate

    Bruce increased rating by 1 star.
    Customer Service
    After a positive interaction with Instant Checkmate, Bruce increased their star rating on Nov. 11, 2017.

    Updated review: Nov. 11, 2017

    Received a refund from this business so case is resolved. While I remain unimpressed with their data, I appreciated their willingness to resolve the issue.

    Original Review: Nov. 3, 2017

    I searched for a specific individual and his information never appeared. I called the 800 number to ask why they tout all these results and I was told they guarantee nothing. The statement was "we do not guarantee 100% results". I ask why I didn't even get 1% results and the smart ass on the phone said, "Well, that's less than 100% isn't it". A real ripoff for information you could likely find without these jerks.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bruce,

    We're sorry to hear you were unable to find the results you were expecting. While we do have millions of reports, we are limited to what our data providers give us and there exists the possibility that the individual opted out his report. We also want to apologize that you were unable to get your issue resolved when you called our Member Care team. We will look into your call and follow up with the member care representative to make sure that we do a better job of explaining our service. A manager will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Price

    Reviewed Oct. 28, 2017

    After doing a checkmate on three individuals I found the information provided was incomplete and omitted know court judgments. Even when indicating a criminal or court record no information on the record is provided without paying another $19.99 which is not identified as additional cost when you first join. Don't waste your money on this website!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    We’re sorry you didn’t find the information you were expecting on the three individuals you searched for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Price

    Reviewed Oct. 23, 2017

    Good so far. Worth the price. Pictures are not actual. I found my cousin on here. Interesting facts about others. My picture was not right but facts were, I enjoy looking other people up. I look forward to looking more people up.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kay,

    Thank you for the positive feedback and high rating! We're so happy to hear you enjoy using our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Oct. 20, 2017

    This is a good site. I like it so far. I just hope when I go to cancel it it is just as easy as registering and using it. It is kind of amazing how much information there is and that it is so accurate. I would recommend to a friend. I should have checked it out sooner.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Teresa,

    Thank you for the positive feedback! We're so happy to hear you are enjoying our services. If you ever have a question, or need help canceling your subscription, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 18, 2017

    Undoubtedly the most dishonest, unhelpful, worthless support I've ever experienced. I was repeatedly lied to (the card will be charged tomorrow, the card will be charged in 8 days, the information is correct, the information is incorrect, the supervisor said they will definitely take care of this, I'll talk to the supervisor... the lies go on and on). Just letting you know Gail and Nadine and both of their supervisors are either the laziest, dishonest, nefarious people I've ever talked to on the phone or the company itself is or both. In case you can't tell I don't like to be being lied to and to have something as simple as update billing information become such a major ordeal. I'm glad you want to be told about my experience with Instant Checkmate, I probably wouldn't have bothered otherwise.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gene,

    We hate to hear you had such a difficult experience when trying to update your billing information. We will look into your call with Member Care and follow up with the Member Care Representative to make sure that we do a better job of explaining the billing process. We apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed Oct. 17, 2017

    Everything was very straightforward. After I spoke to lady at Checkmate her calmness relaxed my hysterics. Not good on computer and shadow wouldn't go away. It was really a terrific way to find out things and I would like to have a way to let you know when I have information as to where they are now. One was a tenant. His girlfriend was nowhere. She said boyfriend is a deadbeat father again. Oh well. Thanks.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dorothy,

    Thank you for the positive review and high rating! We're so happy to hear we were able to help you use our service. If you ever have any other questions, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Oct. 2, 2017

    Great Service and very big help to make sure you're doing business with ethical and honest professionals. We were also able to Check our OWN records and remove some large inaccuracies. I have been also able to locate former Army and Work associates with whom I have lost touch.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for the positive review and high rating! We're so glad to hear you are happy with our service, and we sincerely appreciate you taking the time to leave your feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed Oct. 1, 2017

    I searched for my junior high school math teacher whom I was curious about, and found all the contact information I wanted. For this search and for Instant Checkmate in general, I rate the service highly for accuracy, and completeness of data including location, phone, email, social media and date of birth, as well as some history of work and such.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Todd,

    We're so happy we were able to help you find the information you were looking for. Thank you for the positive review and high rating! We appreciate your feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 25, 2017

    Incorrect home addresses, emails, phone numbers, employment and education. Due to hacking and ID theft, information on this site, and others like it, will not be updated for accuracy. My advice to others looking for TRUE info is to go directly to the source (ex: state websites for court records). Sites such as this are clearly misidentifying people.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cheryl,

    We appreciate your honest feedback. We apologize for any inaccuracies in our reports. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed Sept. 20, 2017

    Everything is great! Love it! I like the sequence, the family members, birth dates, deaths tree. I find all pieces of information helpful but would like more information without having to pay more money: Actually, wish I could search the globe. Other than that, I am very satisfied. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dana,

    We're so happy to hear you love our service! Thank you for the positive review and high rating. We sincerely appreciate your feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed Sept. 8, 2017

    I was able to add more information to my investigations. My investigations require more information to support the case. This site has been able to provide very important part of puzzle to put together my cases. In most part subject's connections, criminal history, financial history tells much more about the person.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Arvin,

    We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Price

    Reviewed Sept. 7, 2017

    I have never been more happy with a service in my entire life!! I found exactly all of the information I was looking for on everyone in my life. Thank you for providing such an amazing service at such an affordable price. I will definitely be recommending these services to other people!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Brittany,

    Thank you for the positive review! We're so glad to hear you are happy with our service and that you found all the information you were looking for. We sincerely appreciate you taking the time to leave your feedback.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 1, 2017

    Although I'd like more accurate phone contact numbers, criminal backgrounds and obituary info, I have found that you provide OUTSTANDING personal service whenever I have a question or trouble logging on. Your phone staffers are the best... I have called (3) or (4) times and I wish I'd have noted their specific names... But it doesn't matter... They ALL are patient, helpful, honest and understanding (no matter how computer illiterate I am). They seem to give it a sincere personal touch without following some script etc. Specifically, the night-crew has been great... (and I'm NOT the easiest guy to talk to on the phone). BTW: Where can I find the "Color-Code" info?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Pat,

    Thank you for your positive feedback and high rating! We're so glad to hear that we are able to help you with your questions and walk you through logging into your account when you call in. We sincerely appreciate your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

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    Instant Checkmate Company Information

    Social media:
    Company Name:
    Instant Checkmate
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    3110 Camino Del Rio N Suite 400
    City:
    San Diego
    State/Province:
    CA
    Postal Code:
    92108
    Country:
    United States
    Website:
    www.instantcheckmate.com

    Media

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