Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
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- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 21, 2015
Satisfied. Easy to use.
Hi Vera,
Thank you for your feedback. We're so glad to hear that you find our site easy to use. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I did not see any information of any value in this.
Hi Judy,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I only check on my own back ground. Besides my name, birth date and address of where I lived (which I have to give you) there were nothing else! Even my one and only relative came up wrong! All it give you were all the sex offenders in your area!
Hi Jeannie,
We’re sorry to hear that you weren’t happy with your personal report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I have belonged to Checkmate for 3 years now. Keep hoping it will get better, but it doesn't. They always want more money for "More wrong information". When I first started using it, it wasn't as bad. But now they don't care about accurate info, just getting you to "upgrade" the report. Sad.
Hi Ted,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 19, 2015
Just doing a background check on myself to see what all came up, nothing. $50.00 for a waste of money!
Hi Kristina,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 19, 2015
I like looking up #s and backgrounds, I don't like being charged twice for looking up the same person. You should have seen it was a mistake. Who would do premium twice for one person? NO ONE. It's always your job to correct someone else's mistake...
Hi Sandy,
Thank you for reaching out. We’re sorry to hear that you experienced a technical issue with our Premium Upgrade service. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
I purchased an account on Instant Checkmate and used it a few times and paid for the top unlimited access. I didn't touch the login for a week or so. The next time I tried to log in it said that my account had been terminated. I called support and asked why. The support person said "I can't say." and gave me an email address to ask why.
Hi Douglas,
Thank you for reaching out. We're sorry to hear you had a negative experience with our service. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 11, 2015
The company immediately got in touch and credited my account. The service person was prompt, courteous and seemed genuinely concerned that my needs were met. Thank you for making it better.
Original Review: Sept. 18, 2015
Confusing sign up process - premium service is not what you pay for services for one month service. You get charged an additional $19.99 per report for premium service. The service you get for the monthly fee is the same information you can get from a google search and most of the information is inaccurate anyway - mixed in with some accurate information. And there is an additional charge to download the information you just paid to get (twice!). I called and customer service was very nice, but stuck to the fees. Agreed to cancel for next month because when you purchase one month service they really mean one month at a time and they will continue to hit up your card month after month unless you do cancel.
Hi A J,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
I have always found the information I've been looking for in a fast efficient manner.
Hi Charles,
That's great news! We're so glad to hear that our service is helping you quickly find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
The site is easy enough to use and some of the information is good. I find that for the price of the basic subscription there are not enough phone numbers listed. I have had as good if not better luck finding contact numbers on free sites.
Hi Nathan,
Thank you for reaching out to let us know about your recent experience with our site. I’m sorry you didn’t find all the phone numbers you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
All information on my personal profile is correct and accurate. I'm surprised the non-premium report doesn't have a bit more information on me. Ever since being put on the no-fly list in 3rd grade for making a ** email, I've always been interested in the type of stuff the governments have on me. This has been a great website especially with the $1 trial period. Thanks for that by the way!
Hi Alexander,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you were satisfied with your report and the trial membership. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
Give you some information on some people, none with others and some people everything most of the time is mixed information. They are great with giving a refund if you are not very happy with their results on the search which I always found to be the best thing with this site.
Hi Jerome,
Thank you for your feedback. While we’re sad to learn you weren’t happy with the service, we’re glad our Member Care Team were able to get that issue taken care of for you. If you would like further assistance, please contact us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 17, 2015
My newborn granddaughter was recently placed in the hands of a 2-time felon. Unable to afford a lawyer I thought it would be worth the money if I could find what I needed to fight this. The information was lacking even the fact she had been in prison twice. All the phone numbers and addresses were dated. They did find her ex-husband but had no information showing he's in prison. I paid for premium but got less than basic. I paid for pdf and was unable to get this either. I'm so disappointed and hoping to get a refund of my money.
Reviewed Sept. 16, 2015
Disappointed with the minimal information provided under the "basic" ~ $20.00/month. Advertising implied that you offered one all inclusive rate for information. Only to be forced with having to spend additional money for specific information or not have access to it. False Advertising. I'd rather cancel, admit I was fleeced, and lesson learned. Even had to spend an additional $1.99 for some kind of access. Geez... I'll be calling to cancel.
Hi Diane,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 15, 2015
I just feel that even if I only paid $1 for a trial, everything (all info) should be available. It is quite misleading and that makes me not want to continue my membership, but thank you.
Hi Benay,
We appreciate your honest feedback regarding your recent search results. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 15, 2015
Very unhappy with the amount of data that is provided without upgrading account and I will discontinue my account before the 30 days expire.
Hi Cecilia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
They charge you for a service, don't provide the complete service. With the partial service they say you can have the complete service if you upgrade to Premium Service. By that time you're already out your initial fee that you cannot get back.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
The search functions are very good. My big complaint is the download to PDF file does not work. This was a primary reason I selected Instant Checkmate. I am considering finding another service.
Hi Marvin,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with pdf downloads, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
I paid 22.86 and 1.99 and 19.99 just to get information that wasn't right. I was so upset. I want a refund please. I know for a fact person had criminal record and your website says no.
Hi Sherri,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
Relatives not there, very inaccurate even on myself.
Hi Susan,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved on your personal report were inaccurate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
Checking on problems with people I associate with and if there are any legal problems I should be aware of.
Hi Elizabeth,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
Navigating is a little cumbersome, but can be accomplished with lots of concentration. Basic info is good and probably useful. Listing locations in sequence by date would be a great improvement, because a primary use of your site is probably to locate a current address. In this instance, I was looking for (and you found) a high school classmate of mine and my wife's who continued to be a friend while she still lived in Memphis, TN. The references to sex offenders are probably useful to youngish customers checking on neighbors, but you might consider asking whether a customer has an interest in that info before spending connect time searching for it - for example, I had no interest in sex offender info (both we and the subject are in our late 70s).
Hi Ernie,
We're so glad to hear that we were able to help you locate a former high school classmate. We do list locations with the last known address listed first, and we appreciate your feedback regarding the sex offenders section. We are constantly looking to improve our service based on user feedback such as yours, so thank you for reaching out. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
I have ran checks on myself and a few people I do know and most of the information is very inaccurate and don't list a lot of stuff and nothing very current either. Actually VERY disappointed.
Hi Amy,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 12, 2015
Either email me the report or cancel payment as rip off. It got to a point where I had to check something but did not go on so I didn't get the full report.
Hi John,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 12, 2015
Love Checkmate. I've used this before and that's why I'm back.
Hi Gayle,
We’re so happy to hear that you are once again a member of Instant Checkmate! Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I did not get the info I expected.
Hi Kenneth,
We’re sorry to hear you didn’t find the information you were expecting. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I signed up for PDF download capability and I am not able to download the file.
Hi Vincent,
Thank you for reaching out. We apologize that you experienced technical issues with our pdf service, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 3, 2015
5 Star rating is for after sale support. They tried to do anything to make sure you are completely satisfied with their services. They aggressively resolved my minor issue and offered me a full refund.
Original Review: Sept. 11, 2015
Signed up for the premium package and hope to get more information but it was so little and inaccurate. Not worth paying anything for it. I was out nearly $30 for the information you can do better by using Google or Bing.com. What a disappointment!! I would never recommend this website to anyone because it is a waste of time and lot of money.
Hi Charnn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I am not pleased at all with this site. I could find any of the information that you provided (and more) on Google for free. While it was my poor decision to purchase your product, I see that I also have a credit authorization of $19.99 for premium data which I DID NOT request, and I expect this to be released from my credit card immediately. There was nothing in the popup that indicated I would be charged for this, and I DID NOT authorize the charge of $19.99.
I have already reported this fraud to Capital One and will take any additional route necessary to have this fraudulent charge removed, and will contact the Better Business Bureau if necessary. I cannot believe that MSN referred me to this site. I have contacted them as well, and am so disgusted that I have changed my homepage and will no longer read their news... Your company is a complete ripoff.
Hi LeAnn,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. We also apologize that a premium upgrade is not what you wanted. Our popup states, "To access the premium data, a onetime payment of $19.99 will be applied to the credit card on your file." In order to complete the Premium Upgrade process, each user must agree to the $19.99 charge by clicking the green button on the popup which says, “Yes, charge my credit card $19.99 for the premium report.” A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
I purchased this to look for a old friend. The information is completely inaccurate. All the info I could find online. I also called when I purchased this and spoke with a Latisha and was told I would get a refund. When the email came I clicked on a button that I thought would take me to the page but it was to purchase a $1.99 pdf which I did not want. She told me she would refund the amount along with the $14.84 because I was unhappy and that was on 8/18/15 and I am still waiting for the refund. I would appreciate it if you would put the refund through as I was told on the phone. If you need to pull the phone call I called within minutes of placing the order.
Hi Lenore,
We're really sorry to hear that you were unhappy with the information on your friend's report Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
My only concerns thus far are that I haven't been able to successfully download in PDF format yet, but your service department said they are working on the problem currently. The only other thing was that when I pulled my own report it only showed residences for the past 17 years, whereas on other search services I received results going back as far as 30 years.
Hi Melanie,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We really appreciate your honest feedback. We are constantly making improvements to our product, including working with our data providers to get the best information possible. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
Price high, should all be premium for $60.
Hi Crystal,
Thank you for your honest feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users ensuring the lowest cost for our standard reports. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
I have been very happy with the results. I am part of my high school reunion committee and I'm responsible to verify addresses. I have found that some of my classmates have moved in the last 5 years and most have remained the same. I have also encountered a good handful who have passed away. If I have any complaints at all, it would be that I haven't been able to print a pdf report, even though I've reported it twice and I have now been temporarily suspended twice, due to my searching. Other than that, I'm happy.
Hi Donna,
Thank you for reaching out. We're so happy to hear that our service is helping you find contact information for former classmates! We apologize that you experienced technical issues with your pdf reports. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
As test cases before embarking on the search that prompted this membership, I searched for my husband, my children and myself. The information was highly inaccurate and in my own case suggested a completely non-existent criminal history. Three of us have an active presence on Facebook. That did not show up. As a matter of fact, one of the three did not show up at all. However, many pictures of other people did show up. You did manage to display my personal Amazon Wish List - which is nobody else's business. There is a multitude of extraneous items that are irrelevant and to get any really important information, I would have to pay an additional $20 for each search. The constant reminders that I am not really getting all the available information and the hints that more important information is being withheld are annoying.
I paid for pdfs and asked that they be downloaded. Where are they? I never received a single one. I think your service is highly over-rated. I paid almost $50 for it including one "upgraded" report, just to see what it would show. It shows that I wasted my money. This will be my one and ONLY month as a member. And I regret it, because had I known how inaccurate you are, I would never have paid a penny. I have had better results from Google searches.
Hi Lynn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced both with your search results and with our pdf service. We will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
I am trying to find divorce records and/or former spouses of my ex-wife. The app did help find one of her ex-husbands, but I wish it could give public record info.
Hi Mark,
We appreciate your honest feedback regarding your recent search results. I’m sorry you didn’t find the divorce records you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
This was easy and informative.
Hi Michael,
We’re so happy to hear that you found our service easy to use and informative. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
Multiple times I have had difficulty downloading the PDF version. Received an error message. Emailed the problem and only once was it taken care of and that was when I called and spoke with a rep on the phone. As this problem continues I will be having to cancel my membership.
Hi Elizabeth,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you are still experiencing problems with our pdf service, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
Didn't see that much but, to be fair I didn't go for premium. There are 3 Robert ** mixed up. Robert Arthur ** might be Robert **'s brother by his father and a woman in southern Iowa that his fathers family suspects but doesn't know for sure. They look very similar but not sure, like I said. I wish there were more info here because I know an arrest of Robert ** in late 90's or 2000 that isn't here.
Hi John,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 19, 2015
They were very prompt at responding to my issue with the information that was given through their website. They offered me a solution and I accepted. The response time was quick and the resolve was also.
Original Review: Sept. 8, 2015
I wanted to check one person, because he told me he had an arrest record. I wanted to know for sure if he was telling the truth about what it was for. I found the person in your system but none of the arrest records were his, defeated the whole purpose of my purchase. Thought maybe it was a one off, so I searched several other relatives that I KNEW what could "pop" up, even myself and nothing was given in the report that I couldn't have found online for FREE.
Hi Nancy,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 8, 2015
I have to put in the phone number(s) AT LEAST twice before the site goes to the next page. Sometimes 3 or 4 times! It has nothing to do with my connection because that is fine. And I would say 8 out of 10 numbers, it either is not "in the database" or it is BAD wrong.
Hi Shannon,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your phone search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 8, 2015
NO-thing is free. Your prices are exorbitant. The info you provided me was Nil, Nada. 1 result. Pay, Pay, Pay for more information. Maybe you should develop a sliding scale, for people that want to see their own information, versus what a corporation could afford to pay. Also there seem to be number of really bad guys that share my name... YOUR VERY SITE Could be the reason I have lost out on jobs, because I have been confused with people in states I have never even been in. Alas. WHY isn't there a section to put in my social security number. Wouldn't this save confusion and prevent a company from making mistakes about my person?
Hi Jason,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. Unfortunately, at this time, we do not have the ability to input social security numbers.
Additionally, per our Terms of Use, information obtained from Instant Checkmate may not be used to determine a prospective candidate's suitability for employment. We do our best to regulate the uses of our site and suspend accounts that violate our Terms of Use. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 7, 2015
Background check - Information were recent and accurate.
Hi Ae,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re glad to hear you were happy with the information you found. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 7, 2015
Great customer service 24/7 with great results!
Hi Gerard,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear you had a great experience with our customer service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 7, 2015
I wanted to see what info that had on me so I started the process but when it came to submitting my payment info I stopped. I get that everything cost money but I will pass when it comes to paying to see my own info. Anyway after that I starting receiving 50+ spam A DAY in my email acct, which was so annoying. I ended up deleting my email acct which involved updating my new email address on LEGITIMATE websites that I use. If I had given them my payment info I'd probably have fraud on my bank acct now.
Hi Teresa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 6, 2015
I have not been able to contact this person I know. I just want to know she's okay.
Hi Linda,
Thank you for your feedback and high rating. Please feel free to reach out if you need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 4, 2015
Just started to look at what you have on me. That may have been me in Manatee County in 1995. It could have been a traffic ticket or someone. A young lady hit my car from behind on a rainy day.
Hi James,
Thank you for your positive review and high rating. If you ever need help with your search, or if you have any questions, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 10, 2015
The company has contacted me and offered to refund all the fees I paid. So while I didn't get the information I was looking for, I am satisfied with their follow up response.
Original Review: Sept. 4, 2015
Subscribed to the premium report only to find it had virtually no additional information and not even relevant information that I knew to be true (another child, bankruptcy). Totally useless. I went on the site to unsubscribe so I wouldn't be charged an additional month's fee, only to find the only way I could do this was to phone the US. I am in another country. There doesn't seem to be any way I can contact the organisation online or by email.
Hi Norma,
I'm very happy to see that our member care team was able to assist you. Thank you for taking the time to update your review! Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985, 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 4, 2015
Some information was inaccurate, but the people I was searching for are missing records they should have available. I was searching to find potential additional ones, so imagine my surprise to find none!
Hi Jennifer,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 4, 2015
For the average consumer who may only want to run a search once a month or so, the service plan options are not cost-effective.
Hi Erik,
Thank you for your honest feedback. We have our membership plans in place to allow our customers to run as many searches and generate as many full reports as they want for one low monthly fee. We're sorry that a membership plan isn't something you want, but we do our best to keep our prices competitive. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 3, 2015
Could not scroll down to see my report. Very little info provided that was NOT worth the $22.
Hi Sandra,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 2, 2015
Finding a lot of incorrect information. Just joined today and would like a refund.
Hi Wendy,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 2, 2015
Offering a paid service under the premise that it is free.
Hi Melissa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 2, 2015
Excellent way to find out important information pertaining to who your neighbors are, who watches your children and who you should be very cautious of.
Hi Karen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helps keep you and your family safer. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 1, 2015
The Information received on your site is better than most other similar sites with exact dates of birth, death, etc. However, the site is slow and difficult to even place in the names and other information. In fact, I am currently working on placing a name of an individual (Christopher **, Leesville, SC) since yesterday, and your site does show his name, address, and date of birth, but will never complete the loading process.
Hi Joel,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 7, 2015
The company responded in a timely manner and returned my money to me. That is exceptional customer service! Still wish the amount of money charged allowed for more access to fields, but I am satisfied with my refund.
Original Review: Sept. 1, 2015
This is absolutely upsetting! Pay for a report and then are asked to pay more once paid!
Hi Aley,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 1, 2015
Each search gets easier and easier. Now that I fully understand, I can access everything I need. I have found out very helpful information about people, and found some relatives that had slowly vanished from our life. I am enjoying this site tremendously.
Hi Louis,
That's great news! We're so glad to hear that you enjoy our site and that our service is helping you find people you've lost touch with. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 31, 2015
This site made me able to contact long lost friends, I would recommend it to everybody. Thanks.
Hi Frank,
That's great news! We're so glad to hear that our service is helping you find long lost friends. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 31, 2015
PDF is not working as needed.
Hi Patrick,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with our pdf service, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 31, 2015
Was extremely disappointed at level of information available after reading all the hype and paying the appropriate fees. Instant Checkmate should have stated up front that court type and financial documents/information was not available with standard user fee. It appears that all the rave reviews were written by individuals who had a free trial with complete "premium" access.
Hi JoAnn,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 31, 2015
We like your website/search; however, your program keeps asking too many times if we want the premium service and we can't save to a pdf format. We use Google Chrome to access Instant Checkmate. Thanks.
Hi Kay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're always looking for ways to improve our service based on user feedback such as yours. We apologize that you are experiencing an issue with your pdf downloads. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 31, 2015
Public info is seriously deficient. People I searched were divorced over 10 years ago and no record of divorce or remarriage. Public records in total are nonexistent even on upgrade with the extra money. Highly don't recommend. Must be better services. This is slightly better than white pages. Save your $$$.
Hi John,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 30, 2015
As of this time satisfied.
Hi Larry,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 1, 2015
I did get a full refund and everything was resolved. I am very pleased!
Original Review: Aug. 30, 2015
I didn't find the information I was looking for. I feel that I wasted my money.
Hi Jennifer,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 30, 2015
Be very careful if you use Instant Checkmate's services. I thought I was signed up for a one-time monthly access for $14.65, and, instead, without my consent or KNOWLEDGE, they set me up for a recurring monthly charge. Fortunately, I used PayPal, and PayPal sent me an email informing me of this, so I was able to cancel it. In my opinion Instant Checkmate is a very unethical company.
Hi Todd,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 30, 2015
I cant find the people that I want to look up. They say it's not 100% accurate. Not worth the money. Who cares if someone got a speeding ticket or a parking ticket.
Hi Debra,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
I guess I didn't understand what I would be able to see. My fault not yours.
Hi Barbara,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
Joined for $15 to search a person and the only record they provided was Facebook, which I can access too! Once you gain access to their site, you're forced to pay extra for EACH report.
Hi Connie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
Ok I pay every month for this and now I had to pay more for a phone number. It's just very nervy and greedy, that's all.
Hi Julie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear you had a poor experience with our Reverse Phone Lookup service. We apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
You have criminal records that are not me and from a city that I have never even been to and alias that simply is wrong. My current address is wrong, my phone numbers are all wrong or extremely old. You have people associated with me that are no one I know about. The only thing accurate is my facebook. Lol.
Hi Joyce,
We're really sorry to hear that you had a bad experience on our site when viewing your personal report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
I don't know what my acct # is because I can't seem to pull up the initial information for this page. It's NOT clear at all that if you request more info by clicking the unlock data that there will be a further charge. It was a family member, not the primary. I'm actually rather ticked off, I have no idea how much you've withdrawn from my personal account. A lot of this info I could easily obtain myself and the things that I really want to see are things you can't access either.
Hi Bonnie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
I signed up for $15.66 unlimited reports per month. Information was unclear. You search for a specific 43 y.o. person in a specific state, I got info for 23 year old across the country mixed in. Worse, they immediately start hitting you up for "Premium Upgrades" to get any useful information. I called "Shaquira" in customer service within 10 mins, said I was very unhappy with the "bait and switch" and she said "too bad, you downloaded one report, you're stuck for the month." I said I want to cancel, she said I'd get a cancellation "within 24 hours". Don't hold my breath. :( Total b.s. scam, not upfront with actual pricing and info, even charged $1.99 to "download the report". LOL.
Hi Steve,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
They state for a fee you get ALL the info on yourself but once you pay you have to pay more to get "premium" access which costs another 20.00 per month.
Hi Nancy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 29, 2015
I continually get a message that orders (for premium reports) can't be processed due to an error on my account, yet you are able to bill me for membership successfully. Can anyone assist me?
Hi Robin,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 11, 2015
This has been resolved very quickly. Thank you!
Original Review: Aug. 28, 2015
Michael ** was born 12/11/1977. The birth date listed on report belongs to his father. The name Michael ** listed as alias is also his father and I doubt if Michael ** has ever used that. I'm very disappointed in the entire report especially having to pay additional to see arrest record(s). I think the report is not worth the money you charge.
Hi Diane,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 28, 2015
You get people's hopes up and then drop the price bomb on them once all the info is submitted. Not cool.
Hi Jaclyn,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear you were unhappy with your user experience on Instant Checkmate. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 28, 2015
My husband from the start has had so many affairs and he says prove it even though I was using his phone when a text came through "Do you want to ** tonight?" I had spent almost 2 months in the hospital which he never showed up for because he was doing whatever!! This has been very helpful. Thank you.
Hi Debra,
We’re glad to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 28, 2015
I cannot even view the report so I am really upset that it will not load the PDF that is paid for... FIX IT and call me.
Hi Dsusan,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues downloading your pdfs, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
You never seem to find the number. Ones I know are working numbers. But you come back with nothing.
Hi Linda,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 2, 2015
While we were not able to get the PDF functionality to work they were very helpful and gave a full refund. Thank you!
Original Review: Aug. 27, 2015
I paid for premium as well as the PDF upgrade. The PDF does not function and I am not able to download. I would like a refund.
Hi Shannon,
We truly appreciate your business, understanding, and for allowing us the opportunity to rectify this situation. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
I tried to check on my daughter's boyfriend (Andy **) who I know lives in Erie but it can't find him!!!??? Could you please help? Thanks.
Hi Rob,
Thank you for reaching out. We're sorry to hear you had a hard time locating your daughter's boyfriend's report. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
I had tried this site and didn't not get the information I was looking for. I had chosen the person I wanted to view and the site pulled multiple people with the same name. The information was very limited for the amount of money I paid. I had filed a complaint and the company was apologetic and offered me a full refund. I believe they stand behind their product and also want customers to be satisfied.
Hi Debbie,
Thank you for the positive review and high rating! I'm very happy that our member care team was able to assist you. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
I feel ripped off! Half of your info is wrong.
Hi Dale,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
The home page offered several levels of membership, one month (Recommended), more time and even more time with more searches. At that page the depth of the data revealed was not in tiers as complete or incomplete, with or without criminal records or such. So, I paid the $8.99 and searched a name, and after paying the initial fee, then there was an additional $1.99 if I wanted to actually print out or download the info.
Then after being pissed, I agreed. Then the real screw was if I wanted the rest of the info that was advertised as part of what I paid, that was going to cost me an additional $19.99 or more than twice what I agreed to in beginning, and twice what I was already into now. But the tag below said "Small upgrade fee". This is bait & switch, plain and simple. In addition to that, this additional "Small upgrade fee" it stated "no other charges will be made for this service." "This service" I now think is just the download fee but more charges will be required to get what I was sold initially for the $8.99.
Hi Greg,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2015
This service claims that for $15.66/mo it will deliver unlimited access to personal, criminal, social, etc...identity background information on anyone. It warns that what you are about to view "may be shocking" etc. Very little CORRECT info listed: aliases; the last 5 yrs of address; 4 out of a dozen relatives in immediate area. Birth date; and - prepare to be shocked! - SUN SIGN traits!?! A whole lot of: "Sorry! None found. No pictures. No social Media. No work history." All of which they promise to provide. (With everything on Facebook and job search sites? Really?)
Most or all police and other publicly available files are missing. THEN they claim to have "PREMIUM" records, Which they will reveal for $20. Again warning it may be shocking and again (in smaller print) may be inaccurate and incomplete due to agency errors and the limitations of their search abilities. There's no way I would make a 2nd purchase from these jokers! I will be asking for full refund. Wish I could get a refund on my time wasted.
Hi Pam,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 26, 2015
Not a complete picture of court filings.
Hi Walter,
We’re sorry to hear you were unable to obtain information on the court filings you searched for. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 26, 2015
You said in your ad that unlike other search products there were no hidden charges but I feel ripped off. You lead me to believe that I was going to get all of this info for one of the initial 3 price options available, but after signing up for one of them I was only able to recover 18% of the info available without signing up for a premium service at an extra cost and then another $1.99 to be able to store the data in pdf format. I will be cancelling at the end of my subscription before it automatically renews.
Hi Gary,
Thank you for reaching out to let us know about your recent experience with our site. We apologize for any confusion you may have had regarding your report. 18% of the report only refers to the Personal Information section. If you scroll down the page or click on any of the tabs on the left-hand side of the page, you have access to the rest of your standard report. Premium reports supplement our standard reports. Our customers have the option to upgrade their reports for the people they want, ensuring the lowest cost for our standard reports. Again, we sincerely apologize for any confusion and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 24, 2015
The site has changed since I started using it. Now I am asked to pay for information that was previously available. The site is no longer as valuable to me. Actually, the M.O. of changing available information is petty and sleazy. Will be going to a different site.
Hi Kimberly,
We're really sorry to hear that you had a bad experience with the changes on our site. We are always working with our data providers to provide the most up-to-date and complete information as possible in our standard reports. We apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 23, 2015
Now it's telling me you're going to email me confirmation, but NOTHING. I GOT THIS stupid email confirmation!!! How do I get the product please?
Hi Brandi,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues trying to receive your report, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 22, 2015
Good site. Had a little trouble logging on at first. Tech help was great. No new problems. Excellent information. Going for premium reports.
Hi Carolyn,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our member care team was able to help you log into your account. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 22, 2015
Had fun looking up people I had lost contact with.
Hi Marie,
That's great news! We're so glad to hear that our service is helping you find people you lost contact with. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2015
I know this person has several social media sites not shown on this report. I paid for this premium report to see if it would give me the information and it didn't show these as it should have. I could have gotten this info. from Facebook, LinkedIn, etc. and those subscribed media sites don't even show up. Phone isn't accurate, not very dependable at all.
Hi Carrie,
We appreciate your honest feedback regarding your recent search results. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2015
Error with my order, try again later. Been saying this for several months.
Hi Michele,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your order, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2015
The number I was researching was not in your database and no information was available.
Hi Mary,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2015
I really sign up to see if I could find my aunt. I have not heard from her for the past 16 or 17 years. I really want to see her/hug her before anything happens to her and my other aunt that lives in NJ and is 93. Every week asks if I have found her. What can I say. Family matters that I cannot believe. I do not know yet if your addresses are accurate but I am going to try. You did have information on me but I think your prices are a little too high. Thank you.
Hi Maria,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We really appreciate your feedback, and we hope you the greatest success in locating your aunt. If you have any questions or need help with your search, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2015
So, to start out I would like begin by saying that this product is great. It can get a general basis for who you might be looking for with almost accurate information. I would like to see less "Upgrade this for that" type stuff. I get the initial fee's starting out and maybe having a gold, silver, and platinum plane is not a bad idea. But, do I really need a $1.47 upgrade fee for the availability to see the report from my phone? Especially since it crashes on my phone 10 times out of 10. IN FACT I found the website from a link I was looking at FROM MY PHONE and even after the $11.00 fee, the two 1.47 fees, I still could get the page to load or quit reloading for that matter. It's not my service or my phone. So maybe your IT guys should look into that. Now I have only bought the service for 1 month trial, so to speak. I may continue to use the service even after that if these problems are fixed. But we shall see. Hope this helps.
Hi Benjamin,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We do realize that our mobile customers make up a large portion of our users, and we are working hard to make the site more compatible on these devices. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2015
I have been in contact with your customer service/tech support for two days and still the issue is not resolved. I am unable to download premium data. They also tried and were unsuccessful. When will this issue be fixed?
Hi Jeff,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you are continuing to experience issues with premium downloads, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2015
The user experience was extremely satisfying. The system performed with unparalleled speed compared to other services. Not to mention the fact that the resulting information was extremely accurate.
Hi Dave,
We’re so happy to hear that you had a great user experience with Instant Checkmate. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2015
Nice reports. Excellent layout... Some info seems outdated. Glad for the free trial. Thanks.
Hi Karen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you like the layout of our reports. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2015
Yes, this is truly amazing! I really love your product and would recommend this every single day of the week down to the hour, minute, and second. Worth every single shiny penny for everything! Thank you for showing us what's really going on! Ooooh Rah!!! Semper Fi! Jiu Jitsu!!!
Hi Karen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2015
So the site says it can give me the most up to date information on a person. So I use it and once the report is ready, it can't even tell that it's the person I am looking for, only that they offer most likely matches. So I paid over $20.00 for a background check on someone who might not be the person mention in the report. Nowhere near what the site said it offers, it was more concerned with social media and sex offenders to tell me what I needed to know. And now I am out the money, I hate wasting money, I hate even more when something is not delivered. When I called in to cancel and get my money back I was only told politely that I would be helped with that but no refund. Worst company. I will not only not recommend them, I will jump into other people's conversations if I overhear them talking about Instant Checkmate and tell them what a horrible lying service it is and to save their money and get a real report ran.
Hi Scottie,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2015
A lot of data is incomplete; data in re: criminal arrests is often incorrect. Purchasing premium has proven to be futile on more than one occasion. I previously had an account with Instant Checkmate and canceled for that reason.
Hi Elana,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2015
The presentation is lacking and even when offered more information as to be 'enticed' seems lacking, I'd love to show you an example of what your site could do better and what it could do that the other similar sites can't.
Hi CS,
We appreciate your honest feedback regarding your recent experience with Instant Checkmate. We are always looking to improve our service based on user feedback such as yours. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2015
I have looked up myself, my husband, parents, grandparents, children and siblings to see how accurate your information is. Sorry to say this but your information is extremely inaccurate. Based on that, If I tried to find out something about someone I was not familiar with, I don't think I could trust your information.
Hi Patricia,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2015
Site promises "No hidden fees," complete background info. No fees mentioned while it wastes time gathering data. Paid $23 + $2 for PDF reports, had to pay $20 per report for "premium" data it alluded to being included already.
Hi Lois,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2015
I think this new site is better than your old site. It seems much quicker and more thorough.
Hi Apryl,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you enjoy the improvements made on our site. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2015
I can always find exactly what I'm looking for. I located a former professor I'd been trying to find for 40 years!
Hi Saundra,
That's great news! We're so glad to hear that our service helped you locate a former professor. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 17, 2015
The person on the phone the 1st time I called did not do her job when I asked to cancel. The girl said she could not refund my money and I had to wait 2 weeks. My second call was successful, transaction was taken care of. They are not giving you what you pay for. They keep adding all these charges (1.99 here, 199 there) for every little thing. Did not like this at all.
Hi Ruth,
We're sorry to hear you had a bad experience with Instant Checkmate, but glad to hear that our member care was able to resolve your issue. We're also sorry to hear you were unhappy with the extra features we offer. In an effort to keep our monthly membership costs down, we must charge our customers who want to access our optional features. We will reach out to you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2015
It provided me with a lot of useful information.
Hi Alicia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2015
Instant Checkmate employs classic BAIT & SWITCH tactics, as well UDAP (Unfair and Deceptive Practices), in how it conducts its business. Instant Checkmate reels one in with an offering of unlimited, comprehensive, detailed background checks for individuals from numerous sources (private and government) for a supposed one-time charge. When one goes to pay, one cannot get a one-time charge, but instead a recurring monthly charge which, according to some testimonials, one CANNOT CANCEL. What one gets instead is a teaser message that insults the intelligence of the "member" who has just forked over money for nothing. It basically says, "The promised information (BAIT) you thought you'd be getting is NOT AVAILABLE in REGULAR reports, but (SWITCH) may be in PREMIUM REPORTS which require additional payment."
While viewing what passes for "reports," one gets AGGRESSIVE POP-UPS for these PREMIUM REPORTS that interfere with viewing said "regular" reports. These aggressive, recurring pop-ups cannot be cancelled, deleted or minimized since it appears their X is disabled. One has to REFRESH the page to temporarily REMOVE them but these aggressive pop-ups return with a vengeance.
When, as a paying "member" one seeks online HELP, that function also seems disabled. That is more than a technical failure. Hear this, Instant Checkmate, I will CANCEL my 5 day trial (which I got for $1 when you fought to keep me as a customer) within the 5 days of my "trial" membership. IF you block cancellation I will seek to form a CLASS ACTION and ask for $1,000/day as punitive damages for each day you have not honored cancellation.
Instant Checkmate seems to give some people what they want, or so the testimonials seem to indicate, but to get my TRUST, Instant Checkmate, you have NOT earned it with your DECEPTIONS and UNFAIR BUSINESS PRACTICES. LAWYERS: PLEASE INCLUDE ME IN ANY CLASS ACTION contemplated for Instant Checkmate. Consumers harmed or critical of Instant Checkmate's practices, please email me at Bollingen at America Online. -- An ANGRY CONSUMER.
Hi Allan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2015
A lot of information on family members is missing. A so called traffic violation for a relative is actually for another unrelated person. Photos for one relative and the one that supposed to be of Kevin are incorrect. Not at all what I was expecting.
Hi Kevin,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2015
Crashes all the time. Pdf downloads don't work.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with the site crashing and pdf reports not downloading, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2015
I enjoy using this site to look up old classmates, and friends from the past.
Hi Timothy,
We’re so happy to hear that our service helps you find old classmates and friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2015
Every time I try to look something up, it wants more money and I can't keep doing that.
Hi Joseph,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2015
I signed up for a one-month membership thinking I would actually get a complete criminal record for an individual. But that is available only if you pay an additional $19.99 for EVERY PERSON you request one for. That may have been written somewhere in the small print, but I feel like I was scammed. I would not recommend this product to anyone. I requested data on a known convicted murderer, and Instant Checkmate returned ZERO criminal history. I just hope I won't have any problem canceling when my one-month period is over.
Hi Cynthia,
I’m sorry you didn’t find the criminal record information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2015
Maps - The address section does not indicate which address is current. Dates living at the address should be provided. The maps should provide close ups of the streets with symbols identifying key reference points such as nearby churches, schools, monuments, distance from the sea, and businesses, to help the viewer to visualize how to get there from airports and other key locations, etc.
Hi Terray,
We appreciate your honest feedback regarding the maps in our reports. We are always looking to improve our product based on user feedback such as yours. Unfortunately, we are limited to what our data providers give us, but we are constantly working to get the best information possible. Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2015
Upon purchasing a "one time report" Instant Checkmate continuously charged my checking account for the past 18 months at $22.86 per month. They never sent any acknowledgement of this membership account or the ongoing charges. They say they were unable to send their standard welcome email with their terms and conditions because I entered my email address incorrectly on the sign up page. They also acknowledged that I only received the one report on the day I signed up, so clearly this was never meant to be any ongoing membership.. I strongly discourage anyone from doing business with this company due to their unethical business practices with bait and switch tactics to trap subscribers into memberships!!
Hi Fran,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2015
I opened a quick account on the 6th of August 2015. I paid $1.00 for one week's account. On the 9th of August I cancelled the account online. I followed it up 2 days later with a phone call. The woman assured me the account had been cancelled. The 13th, I discovered I had been charged 29.63 on the 11th. This was before my initial week was even up. I called customer service/billing and was told that the account did not show that I had ever called! He said it would mark my account if I had called. We both became a little angry. After much arguing he said it would be refunded. We will see.
Hi Retha,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2015
This is no help. I turned to this site because I'm in a situation where I have to look up people with very questionable backgrounds for my safety in all sense of the word. Especially since the local police department and city employees and officials are part of the problem. Well, it seems to me or better yet, it was very clear they have more access to me than me to them which brings my security to zilch comparing to them because mine comes with a high fee to their reports of $19.99 each while them to mine will be $0.00.
Hello E E,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public (including police and city employees), or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2015
PDF download? It did not download to my PC. After three "downloads" screen popped up wanting to charge me again, even though the initial screen stated $1.99 one-time fee.
Hi Mary,
We’re sorry to hear you were unable to obtain information on certain people and that some of the information may be inaccurate. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2015
Unusually aggressive behavior and demand for money not yet earned caused me to research this person's license violations and background. I was right about my instincts and could better deal with the situation. I'm thankful for Checkmate for making this maneuver easier to deal with. Thank you!
Hi Linda,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 12, 2015
I appreciate your company thinks that it is entitled to bill me because I clicked "I agree," but I followed your instructions. Called in and cancelled in Nov. of 2014 after I discovered 6 months of recurring charges. I reported it as fraud with Capital One and even cancelled my Credit Card to be sure. You created a 2nd account for me and went around Capital One to MasterCard directly in order to get my new credit card info and have been billing me for the past 17 months under a phantom account? Furthermore, the charges don't come in regularly so it is more difficult to detect, ie. June 11, skip July, August 11, etc. Your business is a racketeering scam and not only have I reported you again to the fraud department at Capital One, my local Congress rep's office is now getting involved. I offered your company the opportunity to refund me in full and you chose to deal with the Federal Government instead. Good luck!
Hi Adam,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 12, 2015
You gave me NO information for my 7-day trial period! After entering the requested info, I received the same info that I supplied!! Every time with a request for more money. So to ALL parties concerned, NO THANK YOU, I am cancelling this account and am not even interested in your trial period either. The customer should get what they purchase AND what you advertise or what your services will provide. Thanks.
Hi Gerarda,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 12, 2015
I have subscribed to Instant Checkmate for more than a year, and find it to be extremely useful and fairly accurate. Initially, I just wanted to locate one person; but have since upgraded/added on the reverse phone directory option. It is so convenient to be able to search either by name or by phone number. I definitely recommend Instant Checkmate; it is a good value.
Hi Kim
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2015
I really like the detail of this report, however there are information that is missing such as military time, combat service, work, marriage and divorce, and places I have live and not lived. Plus no way or direction on how to correct it. If you had that this would be a golden services. Still a great start. Plus you did hidden charges of PDFs and premium report. When you advertise the opposite, little misleading.
Hi Dave,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. Although our service has included marriage and divorce records in the past, they are not currently provided. We sincerely apologize for any inconvenience you may have experienced. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 28, 2015
Instant Checkmate refunded the money they charged me and was very polite and helpful.
Original Review: Aug. 11, 2015
I used Instant Checkmate to check into backgrounds on a family member to see what information was available to the public for this person. Not only did I not even find who I was looking for (which was weird) but Instant Checkmate advertised and told me I would only be charged for a total of $2.99 for the service, and they charged me without notice a few days later for $29.63. When I called to cancel my account and assert that I did not know I would be charged for this amount and that I didn't use the service enough to justify the charge, the customer service representative just hurried me off the phone and have no good excuse. I told him it was a little sketchy of the company and doing that to people is bad form. So beware, this company will charge you "on the down low" for no reason and give you service that falls short of your expectations.
Hi Kate,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2015
I was satisfied that I found the correct person. Arrest records, I believe are incomplete. I need arrest record for 2014 due to DWI arrest Nov.-Dec. 2014. I need to verify this information. Should be a felony arrest. Accident either in parishes for Jefferson, St. Charles, St. Tammany? Injured parties in other vehicle. How was this resolved? He was driving a Walgreens Vehicle. Need further info on who, when, where, how?
Hi Joel,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2015
I'm disappointed that before I spent my $22 something that the website never disclosed that the info was very basic and there would be an additional charge for premium data. I fully expected to get a background report on myself and got very little. I would like a refund.
Hi Jim,
We’re sorry we weren’t able to provide you with the information you were looking for in a standard report. We will contact you privately to resolve this issue.
Sincerely,Member Services Instant Checkmate
Reviewed Aug. 10, 2015
I found using the database so very easy!! Thanks.
Hi Lizzie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2015
Why do I get all this marketing interference? Deliver what I pay for each month. Your results are poor. Look up Vito ** -- see what you get! CONSIDER A BIG REFUND.
Hi John,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
Information from social media and criminal history is NOT here. I expected reports about his dating website use. He paid to join FarmersOnly.com so I thought for sure you'd find that. He has profiles on 3 other dating sites. He has some DWI's, drug charges that also I did not see. I'm kinda disappointed!
Hi Jill,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
Would like to see mother, father, sibling names; maiden name. If you knew a address from 1960 but lost track of individual over the years. Anything similar to this that would help you in finding the person we are looking for. I was at my 50th high school reunion and we brought up a girl whose picture was in the yearbook but she did not graduate with us due to the fact her father's job had changed and she moved up state, and all of us lost contact with her. We would like to ask her to the next reunion or at least find out what happened to her. When she attended our school she was popular. We do not want to know about anything else in her life except address, phone numbers, e-mail address that's it. Thank you for the help and for asking what we would like to see asked.
Hi Charles,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
I find the advertising to be inaccurate. Hardly any of the information on me was correct. I feel I wasted my money and will be canceling.
Hi Brian,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I purchased this because you guys advertised unlimited searches. I have been temporarily suspended twice already and have not been able to use my account for a total of 48 hours.
Hi Trevor,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
It is very misleading. Information does not seem accurate. You think you will get complete arrest records and you don't. Then you think clicking to upgrade will provide more information and it does not. I may as well of flushed 50.00 down the toilet. Very unhappy.
Hi Annette,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I am unable to upgrade my account - when I called to complain about this - I was told I had to cancel my account and reopen a new account under a NEW EMAIL ADDRESS. I refuse to do this cause I only have 1 EMAIL ADDRESS. I am not going to create a NEW EMAIL ADDRESS to do this - don't know why this can not be fixed in this day and age of technology!!!
Hi Kay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues while trying to upgrade your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I am kind of annoyed, not angry, but I know the absolute full name of a person who I wanted to know his criminal past. I know he has one as he told me about himself, and tried to hurt me last night. Thus I wanted to know what exactly he is on the books for, and went to find out. Guess this site is a CRAPPY site to research criminal past as it couldn't pull up what I so horribly need and this is a matter of life or death -- how useless! I enter a full name, middle initial and full middle name even, address -- EVERYTHING -- still cannot get the details. A REALLY BAD SITE: Instant Checkmate. Don't even bother, just go to a better one which I am researching now. I hate bad sites.
Hi Nata,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 7, 2015
A lot of the information on the profile is old, when people look at this they will not know where to start.
Hi Creg,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 7, 2015
I was looking for information on a particular person and what was advertised that would be available with the monthly fee was not available. Of course, if I wanted to pay more, then that information would be available. They reel you in & hook you. Not happy. Would like to know upfront the cost for the information that I wanted to know. Will be ending my subscription before the required termination.
Hi Karen,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
I ran 2 reports on a friends who have both been arrested and gone to prison (more than once!!) and nothing showed up. Social media links weren't accurate but just if I just searched Google, the right links would show up right away. Overall, that was a complete waste of money! I wouldn't trust the site on having reliable criminal history information.
Hi Molly,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
The website doesn't give what it says it would. For example it says on the ad that I would get Social Media information, and I didn't get not even one. Plus there is no place that we could say anything. I have been use the "found a bug" to say that the report is wrong but it doesn't work either. The member care doesn't have the assistance as well. My understanding is that I came to the wrong place because I was misled by the advertise. What a shame!
Hi Eliane,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
I have not been able to pull up the pdf reports in the past month! I am not happy!
Hi Liz,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues accessing your reports, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
Great experience. No problems. Always works extremely well.
Hi Andre,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
You got my former addresses right... but that's about it.
Hi Greg,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
The website leads you to believe you are paying for unlimited premium access for all searches only to later discover you charge per search. Absolutely misleading, I feel like warning others about this scam.
Hi Joseph,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2015
First, you get all these data summaries like you are going to get all the information once you've paid the subscription price. Then you actually do a search and all you get is the same information you could do via the White Pages or general public record searches through any city in the US. The information you do get is outdated and often wrong. Do a search on yourself or someone you know closely and you will see how inaccurate it is. Then they have the audacity to say "get premium upgrade" for more content for $19.99. You're kidding me, right!
And if you are dumb enough to pay for that it's only a one page report. It's not like you get the "premium" information for each search after that, you'd have to pay for it each time. I am considering asking for a charge back to my CC. Because I believe their practices are deceptive and unethical. The most important thing to get out of my experience is to NOT BUY OR USE THIS SERVICE!! I do not know how many shills this company must have hired to get the rating they have, but if you buy this, then you are a sucker just like me.
Hi John,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2015
If you think you are going to get any real information for your $11.85 you are wrong. They claim it is not their fault that they are just passing a cost through but any real information will cost you an additional $19.99. I personally think this is a real case of nickel and diming because they were not honest upfront about the true cost of detailed reports. Oh, and this $19.99 is per report. Additionally, if it turns out that there is no additional information they will not refund your money. Their tech support is probably the best thing about this operation. They are open 24/7 and are very helpful. All in all the old adage applies... Let the buyer be aware. ICM does not give receipts, only congrats emails.
Hi Karl,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
Interested by the advert on Facebook, I entered the site to see what it could dig up about me. After entering my basic information and waiting past 30+ loading screens and agreeing to various terms about discretion and warnings (Easily occupying 20 minutes of my time), the website prompted that there'd be one more wait as it sets up the information -- all the while I assumed my first search would be free of charge, given that it took so long to get to where I was -- it THEN asks me for my payment information to set up a subscription to view the information. Frankly, don't bother with the website unless you plan to open an account.
Hi Nykolas,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
The search keeps looking for a name other than what I typed in.
Hi Roy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
I have found Instant Checkmate to be useful when trying to find missing customer information and to verify other info like phone numbers. I would give it 5 stars except for following: 1. Having to log in every minute or two. Very annoying. 2. Too Many Popups. I also know what persons I need more information on. System should remember on my account how experienced I am with the system. All these popups and re-logins are ruining my productivity which costs me money. Other than that? Great service.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
Very easy to use. I have found several of my schoolmates.
Hi Brandi,
That's great news! We're so glad to hear that our service is helping you find your schoolmates. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2015
Not enough up-to-date phone number or addresses.
Hi Cheri,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 18, 2015
Problem solved. Full refund issued.
Original Review: Aug. 3, 2015
I've been trying to cancel my subscription for a month now. Called customer service and did it online 5 plus times. Will not cancel... They say "Allow them 48 hrs" but it's been far more!
Hi Rachel,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2015
The site makes the customer think they are getting unlimited, full, detailed background checks for individuals from numerous sources (private and government) for one monthly fee. What they don't tell you is that you have to pay an additional "premium" fee per report to get to that detailed data. Complete ripoff!! The report that you do get for that monthly fee can be pulled using a basic Google search if know how to use Google.
Hi David,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
So far so good. Attempting to locate missing classmates from high school after 60 years. Instant Checkmate is fairly easy to use and seems to have a lot of information. Just got started on my search so I will have a better idea of the results later.
Hi James,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
Well I guess it could be a little more accurate. Some of the searches didn't even come up. I mean the names I put in the searches came up bogus as hell so I kept trying different locations and they still didn't come up which is impossible. So I don't know but thanks.
Hi Jessica,
Thank you for your review and high rating. We really appreciate your feedback. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
I thought it was very accurate and very good.
Hi Lily,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2015
Just thought you should know that your criminal information is not complete or current in most cases.
Hi Bruce,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2015
Looking for someone - So far so good...
Hi JoAnn,
We’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I am very happy with my experience on Instant Checkmate. I've been able to find old friends from the military, check out potential roommates, keep track of extended family and find out a little more about my kids' friends and their parents before trusting my children with them. I've already found a sex offender and a felon among "friends".
Hi Heather,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I paid $35.00 for information promised but did not receive it. Some of the information was inaccurate i.e. arrest records. Arrest records I viewed were on another individual and not myself. I also ordered records of additional individuals but did not receive them as promised by your website. Actually I'd like a refund for the information advertised.
Hi Diana,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I have had to go through numerous phases to get exactly what you have in your records on me. I came up with my name in different locations with criminal arrests in states where I never lived in. How do I get MY INFORMATION? Is it sent by Mail to me, or will it be sent by E-Mail? I would like to see my full report on ME.... Am not seeing what I am looking for on myself. Why?? Please answer this question by e-Mail me at ** or let me see it now on my computer. THANK YOU.
Hi Ann,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that you were unable to access your information, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
When I choose the person that I wanted to view from the list of options the address information that I received was for that person but with a picture of another person with that name along with the limited that showed included info on 4 other people with the same name. I didn't get the info they advertised. Also, my DOB is not correct.
Hi Debbie,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
Your site helped me very much and was easy to use.
Hi Linda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 18, 2015
This company was awesome. Their customer service is second to none. I didn't even ask for a refund. I simply stated I wasn't happy in a review and they contacted me. I simply couldn't get any info I needed and they were quick to refund my money. Good job! More companies need to take the time to make sure their customers are content.
Original Review: July 30, 2015
I found it impossible to find any information about certain people.
Hi Laura,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2015
Don't really know yet what degree of accuracy we have achieved with this project, but the tool was easy to use. Hopefully, at least some of the people we seem to have found are the correct ones.
Hi Lynn,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We hope the information has helped you to locate your classmates.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2015
Ordering was very easy.
Hi Mary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service was easy to order. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2015
Just the right type of information.
Hi LaSheila,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
I have been looking for my birth father and this has been a wonderful service to find him.
Hi Melissa,
We’re so happy to hear that our service helped you find your birth Father. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
I am disappointed after paying for this with the small amount of information given. I just don't feel that it was worth paying for and wish I hadnt. I will not recommend paying the extra money for this. Very disappointing. Thank you.
Hi Debra,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
So far very happy w/ service.
Hi Chris,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
I was billed $22.86 on 7/22/15 and then the next day, billed again for $18.45. Why? If I am going to be billed like that every month, then I will cancel. Also, why is it that you have no information about certain phone numbers or people?
Hi Gregory,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Long Story Short: I agreed & subscribed to: "1st Time Trail $1.99" a month ago! Called back one week later (3 Weeks Ago & Subscribed for "1 Month $11.42" Equaling "$13.41")!!!! Called today to "Cancel Subscription"!! so I'd be sure not to be charged another month by a company that's "Committing Fraud, Lies, Steals", Etc., Etc.!!!! In doing so, I found out that, as of July 18th I've now been charged as stated above, plus: another "$22.86" because my month started the day I did the "Trial" & not "When I Subscribed 3 Weeks Ago"!!!!!
Hi Nancy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Updated review: July 30, 2015
You don't need to reach out to me and you owe me nothing, which is what I paid.
Original Review: July 27, 2015
I expected what I got and so I looked for any sign that they would charge me for the 10-minute search they did on me. I wanted to test them to see if they had any validity to their claims so I searched for my own records, which I'm pretty sure I have complete knowledge of! It seemed odd that they completed a several step search. They made me click a button to continue (expecting it finished) to see it go through the several step search for me to click, again... and again... and again... about five times!!! They may be totally honest! I just don't know. I don't trust anyone who makes me do things while expecting it to be no charge and never indicating even ONCE that I would have to pay a lot of money just to see my "test" results! Forget it!!! Even if it may be totally legal, it smells of SCAM to me. I don't like their sneaky business practice and doubt many reasonable people would.
Hi Keith,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Thanks for the info. Best site ever. Thanks. The only other thing I want is access to the phone records for emails and texts will be a great hit.
Hi Avis,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Very fast, accurate and user friendly.
Hi Anthony,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Just joined, very disappointed, will unsubscribe asap.
Hi Angela,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I am happy with this site, however I have found that in some cases information is not correct. I realize that with number of people that you have information on, would it be possible to date the changes when you make them? Also when I go into the section that shows various addresses for a person, is the first one listed the newest? Thank you for the service you provide.
Hi Frances,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. Our addresses are listed newest to oldest when available. Unfortunately at this time we do not date the changes, but we are always working to improve our service based on feedback from users like you. If you have any other questions you can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
Everyone I tried to find, and I already knew that they had information on, was not in your database. I am very disappointed with this service and do not and will not recommend others to pay for a rip off.
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
The service is average. Information on several of the people I looked up is inaccurate. I could not find several.
Hi Charles,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I wish I had not been so trusting in the fine print on what you really get access to on searches. To really get a great search you have to pay extra per search, almost 20 dollars! Misleading info sucks. Only very desperate people will pay that extra amount. Count me out!
Hi Denise,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
One of the reasons I signed up with your service was to see if there were any criminal history records for certain people. I know there is a felony. For example, for Jeremy **, but your service does not show that he has any arrest record! I did a similar test with a couple other people I know have records of felony and they also showed clean on Instant Checkmate.
Hi Howard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I'm not unhappy with your service but don't like that you try to continually sell me an upgrade. I've found most of the information to be fairly accurate but there are some holes.
Hi Ron,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2015
I accidentally paid the 50 something dollars for the background check when I wanted the reverse phone. For a year now I don't even have the background check and order the reverse phone service. I don't like this at all. Maybe I spent close to 100 and have nothing.
Hi Lynne,
I'm sorry that you had a negative experience with our site. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2015
I am quite impressed, as well as pleased! I have been looking for my dear friend and distant cousin to inform him that my Mother in Law Cookie, my wife Jesikah's mother has recently passed away! I am not too sure that Dennis is interested in hearing from me? But I do know he and my wife were very close, as well my Mother, and my Mother in Law just adore him! So I will send a letter to his last two known addresses to inform him of the circumstances of Cookie's Death. Jesikah and I live between Vancouver and Redwood City, as well as in Tucson, AZ. Dennis used to live with us, as well as his Father lived with us too. So it is with great joy I now know that I can contact him and tell him of what has occurred over the nearly 15 years it has been since we last saw one another! He is a very deeply loved and admired part of my family! Thank you for your help in locating him!
Hi James,
We’re so happy to hear that our service helped you find your cousin. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2015
The "staging" of data compilation is very dramatic, makes you think you are getting a really thorough report. As expected, before getting the report THEN you are told how much it costs. I sign up for the one-month trial, then get my "report"... only to find out that much of it isn't made available to me until I agree to pay another $20. Some strange stuff too. Report says it has found ## number of people in my area with my same name, yet on the presented list not one is the same name. Same initials, not same name. Other weird stuff too, like astrological symbol and definition. I was curious, knew it was a risk. Ah well. Now I have to see how easy it is to cancel...
Hi Susan,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2015
It's a good website... I expected fees... I would recommend this site to others looking for information.
Hi Wesley,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2015
Using this site to be safe with online dating. I found everything I need. Thank you.
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
Very detailed. More than enough. Thanks.
Hi Mine,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
I was looking for address and phone number of my son's father (my ex-husband) and not found it... I got only elusive information. I want to try more searching to see if I will find any correct information.
Hi Verginia,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. Thank you so much for your feedback. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
I was able to look up several people that had criminal records... and that my granddaughters were being left with!!!
Hi Alice,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
Like I said earlier, I was glad to get that information yet scared that there is a trail made from my life. But I need this information to clean up things and prove I'm not a criminal and worthy of a chance to fix my home. Thank you for this service. I pray I can find my brother.
Hi Marj,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I have a friend who moved from California to Alabama 8 years ago and your records still show an address in Los Angeles as his residence. He has had 3 different addresses in Alabama since moving. Eight years is plenty of time for you to get your records correct. I am thinking of discontinuing service as that is not the only incorrect record I have located.
Hi Ann,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I didn't think I agreed for an upgrade to do a telephone number search to locate the owner name, as I was being harassed by a stranger. It said it was 1.99 a month but what they did was charge me for the entire year. I must have misunderstood that part. Then when I called to express my displeasure about this, he was not friendly and accused me of cutting him off. I then let him speak without saying a word. So I said, "No you didn't explain it that way the first time. You just wanted to cancel my account", and then the phone hung up.
So I called back to complain and after five minutes of being on hold, the same man calls back and claims the call dropped. Even though it took him some time before calling back I said, "I no longer want to speak with you and I want a manager." He said, "Well I am a manager." I said, "I want to speak with one without a nasty attitude." He claimed he refunded the charge But his overall attitude was not one of a normal customer service representative, as I have also worked as one! I have never heard a supervisor speak with such a nasty attitude, other than Comcast. So, I guess their customer service is just as lousy. Thanks but no thanks. I don't want your membership.
Hi Brianne,
We're sorry to hear you had a poor experience with our customer service. We will reach out to you privately to resolve the issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I have found that this is not accurate... A lot of missing data that should have been easy enough to find. Some data is completely false. PLEASE CANCEL... as you can't get through on the phone... Uuhhhmmm??
Hi Karen,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
In signing up with Checkmate I was looking for more and or detailed information. The service didn't show anything except an address (which is public record already). It didn't provide ANY INFORMATION on record... again which I know of 3 different arrests of this specific person. I already knew more information than what was provided. It's terrible and a total waste of money.
Hi Stacey,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I did find myself but I noticed quite a few errors. My age while searching for the correct name showed my age as being way off, yet my birth date is correct after paying the Premium charge, shows the correct info. Then it lists me as applying for 2 Social Security numbers in the same year. It also lists addresses in areas I have never lived. My ex-wife's first name is spelled incorrectly. There are more errors but I'm not able to remember them all. I'm mainly upset that I feel as if I have been robbed not because of the cost itself because your prices aren't too bad but to have enough correct info to lure me in to pay extra only to find out this program tends to be just a gimmick, and I'm sure you didn't intend it to be this bad. Also it is not fair to the consumer to have to pay the "Premium" charge for each extended search. Come on, I know there's more information to list but it's not like you have an actual person researching each requested individual.
Hi William,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
Filed for a background check on a specific person and every step asked for additional charges but had to pay to discover this scam. Service appears to be simply a way to get a customer to continue purchasing more services to get any value from the initial charge.
Hi Sheri,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
The access Checkmate promises is a hoax. After paying their fee, the information I found on their website was a matter of public record. There was nothing additional that they provided that I couldn't find myself on 411.com, white pages.com reverse look up. They provided nothing. When I ran my own name, nothing but former addresses showed up, again which were available on public websites. I was then charged extra unknown fee for premium access that I never requested. The access only provided a picture of a Facebook site, again I could find and had located on my own.
Hi Joan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
I noticed in the report that my divorce was not listed and neither was my ex husband's.
Hi Sherry,
Thank you for reaching. We really appreciate your feedback, and we’re sorry you did not find the divorce records you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2015
Works fast for info. and reasonable price.
Hi Bob,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
Media
