
Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
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- Not a traditional background check
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Instant Checkmate Reviews
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Reviewed Aug. 5, 2018
I have used other sites, but yours is hands down the best on the web. I discovered info about a pedophile predator who was around my grandchild daily. Now my grandchild is safely away from the threat. Thank you so much. I shudder to think what could of happened. That makes your site a wonderful tool in keeping pedophiles and criminals away.
Hi Betty,
Thank you for the positive review and high rating! We're so happy to hear you are able to use our service to help keep you and your family safer. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2018
I searched myself and it shows without even buying the report that I "may have a criminal record" (that's borderline slander, I do not). And that I have a mass amount of assets... If I do, I'd like access to them please.
I searched myself and it shows without even buying the report that I "may have a criminal record" (that's borderline slander, I do not). And that I have a mass amount of assets... if I do, Id like access to them please.
Hello,
Thank you for your feedback. Instant Checkmate compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record." While we strive to provide accurate information, sometimes individuals with common names may see information in their reports that is attributable to another individual with the same name. If you are unhappy with the information displaying in your report, we provide the option for anyone to opt out of our website. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2018
The young lady I spoke with was very helpful, courteous, and efficient. Not to mention friendly. She made my experience delightful. She is a definite asset to your company. I appreciated her help and demeanor. I believe she went above and beyond in helping me with my problem. Thank You.
Hi Curt,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Thank you for your positive feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2018
I have recently had the Pleasure to deal with 3 different Ladies in your Cust. Service Dept. 'Kathy' -- then 'Jessica' - and today 7/23/18 with 'Sandy'. All 3 Ladies were simply wonderful to deal with - POLITE - KNOWLEDGEABLE - COURTEOUS and FRIENDLY - Just EXCEPTIONAL. A PLEASURE... They are are an Asset to your Co. and certainly to us Customers. 'CONGRATULATION'! And THANK YOU!
Hi Renata,
Thank you for the positive review! We're so glad to hear our member care team was able to assist you each time you've called in. Please do not hesitate to contact us again if you need anything else.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2018
I tried to log into my premium Checkmate account last night. Without success. I was on hold after calling for 1/2hr, then told I would receive callback. NOT. I tried again this morning and got basically the same results as before. I called and spoke to rep. I was told that all the past information on persons I searched and had them store for my immediate or future use WAS GONE. Information on the information hwy or stored on a computer does not just vanish. It was hacked my suspicions. I have the feeling their computers were hacked and the many dozens of searches I did are in other's hand other than mine or the main system of Instant Checkmate. P.S. My acct was the premium and had data beyond just the basic searches.
Hi Jim,
We sincerely apologize for your frustrating experience. Our site was experiencing some technical issues that temporarily caused the report history to be removed. We were able to get the issue resolved, and your report history should be back. If you have additional questions, our US-based member care center can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed July 11, 2018
I could not access the program. Amir helped me find out why I was having difficulty. He was able to guide me through what was needed to get into the program. Amir was EXTREMELY helpful and knowledgeable. Amir was very positive and very polite. I REALLY appreciate his patience since I am a senior citizen and have difficulty understanding technology. Thank you Amir.
Hi Helen,
We're very happy that our member care team was able to assist you! Thank you for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed July 8, 2018
I have been using this service for years and I think it is better than anything else out there. I have memory problems and when people contact me saying they know me, I can check. This saves me considerable embarrassment AND keeps me secure from online predators.
Hi Anthony,
Thank you for the positive feedback! We're glad to hear that our service helps you find the information you are looking for. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed July 8, 2018
I'm happy with the application. No doubt about it and it has been very helpful. It would be nice to perhaps have an "Advanced Search" capability. As suspected, you will populate a number of results and it can be limited because you don't entirely know the age or location of the person. One would then have to go through each based on a rough idea of the parameters, "This person would probably be mid 30s is my guess and I think they may have lived in GA before but so have several others, etc., hmmm". If there was a way to have an Advanced Search to where you could put keywords about the person you are seeking that could narrow it down even further.
Hi Aaron,
Thank you so much for your feedback! We do have an advanced search feature. After your initial search, you can refine your results by clicking "advanced search" near the top of the search results page. This will allow you to enter in a middle initial and approximate age. If you need further assistance with this, please don’t hesitate to contact us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2018
I spoke with Kris today employee # **. He was so helpful finding all my options and very patient with my questions! I'm very happy with the conversation and experience over the years and will recommend Instant Checkmate to other people when they need these type of services.
Hi Carrie,
Thank you so much for taking the time to provide your feedback on our customer service. We're so happy to hear we were able to provide assistance and answer your questions. We appreciate the positive review and high rating!
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2018
Finding current contact info for folks I've not seen in 40 yrs - 95% of folks searched for I was able to discover at least one working number/email/address for. Considering I have had almost no luck through white pages or Google prior to this system, I am damned thrilled with it! Your timeline section is an enormous help for determining if I have the correct person. It is odd how many folks have no information re spouses/previous spouses--especially when I was at their wedding. In most cases, the only mention of a marriage is on property purchases under whom buyer/seller is.
Hi Thos,
Thank you for your feedback! We're happy to hear we are able to help you locate the contact information you are searching for. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2018
I signed up for Instant Checkmate as I was mislead thinking this was a one time fee for a search. It turned out to be a monthly billing, and I never received a report that I searched for. I have not accessed this again as I thought it was a one time charge per their misleading ad. Billed multiple times, no information was ever provided for the one search and I have not even accessed the account since and this vendor will not refund any of the money they have billed for over a year.
Hi Mark,
We apologize for any confusion you may have had with our billing terms. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2018
I found everything I was looking for and more! This is a great site!!! You will get information that you were not expecting! You will be able to find information about the neighborhood you live in or are going to live in. It will let you know people that are relatives that you may not know about.
Hi Christine,
Thank you so much for the glowing review! We appreciate you taking the time to leave your positive feedback. If you ever have a question, or need help with our website, you can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2018
I have tried several times, using multiple email addresses, to have my information removed by using Instant Checkmate's "Expedited Opt Out" service. They are refusing to send the confirmation email necessary to complete the opt out service required by law in my state. A business cannot advertise a service it does not actually provide. This is North Carolina Law, and they are breaking it.
I have checked all inboxes for over two weeks, spam folders, etc... and still no confirmation. I have also made screenshots of those requests as proof that I actually used their opt out service. I have not given consent at any time, through any agency affiliated with Instant Checkmate, to publicly display my information, and by doing so and disallowing me to opt out, they are in violation of current privacy statutes in North Carolina as well as many other states. This is a horribly inaccurate site.
Hi John,
We apologize that you had a difficult time opting out your report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2018
I've not had any issues on this site. I have had instances where I could find more info on criminal just from Google than here, and on the occasion that I've ordered more, I've found it mostly similar to the original with little additional info. Those time have not been worth the extra money.
Hi Greg,
We appreciate your honest feedback. We apologize that you were unable to find all the information you were expecting in your premium report upgrades. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2018
This site is very concise and accurate making that search to find lost friends, family, etc very easy. The report provides sufficient previous information that helps determine you have likely found the right person and where they can be reach currently. I have found many of my high school classmates using this service.
Hi Pamela,
Thank you for the positive feedback! We're so happy to hear our service has helped you locate lost friends, family, and high school classmates. We appreciate the high rating!
Sincerely,Member Services
Instant Checkmate
Original Review: June 3, 2018
Ran personal report on myself. Report has only my birthdate and address correct. It contains my son's work and educational history and not mine. The report has my middle name as LEWIS when it is actually **. After calling Instant Checkmate I was told that there was nothing they would do to correct the report. I consider the report, as no doubt others would as well, to be a total waste of both time and money.
Hi Robert,
We know how frustrating it is when you don’t get the information you were expecting. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2018
Very vague in the information. I feel like I went to a bad psychic who walked away with my money. Does not have dates of marriage or divorces. Doesn't state if person was in the military. Many inaccurate information. Did not have complete and accurate information of related family members. Was not helpful at all. I did a better job finding information on my own.
Hi Julie,
We're sorry to hear you were unhappy with the information found in our reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2018
As an Australian I engaged the services of Instant Checkmate to search for a cousin I believed to be in the United States. Whilst I only used the service once, I was unaware due to my own personal oversight, that I had actually agreed to a monthly subscription with Instant Checkmate. It wasn't until some years down the track that I realized that monthly deductions had been taken from my bank account for a service I only used once.
I contacted Instant Checkmate about the problem and we both arrived at a consensual arrangement which saw Instant Checkmate refund a full years subscription. Whilst this wasn't the full amount of the fees I had paid to Instant Checkmate, I believe it was a fair result as it was an oversight on my part that caused to me to sign up to a permanent subscription.
I want to commend Instant Checkmate on their prompt and efficient handling of the matter. As an Australian dealing with a US company I felt like I had little choice but to accept a full loss. The fact that Instant Checkmate could see that I had genuinely made a mistake and offered a partial refund of the fees paid, showed to me that they are a company that views its clients as more than just a number. Many thanks to Instant Checkmate on their Professional consideration of my contractual misunderstanding and I wish their company all the best with their future endeavours.
Hi Lyall,
We sincerely appreciate your feedback. We're happy to hear our member care team was able to assist you and provide a fair and satisfactory resolution. Thank you again for your positive feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2018
Tamera was very good and patient. She took a lot of time to help me when there were many problems. I recommend her highly. There was trouble with my account in that it automatically or without my desire cancelled my account. She straightened it all out.
Hi Richard,
Thank you for taking the time to leave your positive review. We're so happy to hear our member care team was able to assist you. We appreciate the feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2018
I find this website very effective, and I feel it is the best quality search service. I am very satisfied, and I will recommend this website to all my educational friends. All my background information that is known, and retrievable is at my fingertips to explore.
Hi Donovan,
Thank you for the positive review and high rating! We sincerely appreciate your feedback, and we're happy to hear you are able to find all of the information you are looking for.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2018
In the beginning it "appears" to be somehow "free" information. Then after 10 minutes of waiting for the slide bars to finish, you are "hit" with a ridiculous charge. You can go to a state judiciary site and get information faster and free!!!
Hi Jer,
We apologize for any misunderstandings, but we do not claim to be a free service. Instant Checkmate compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use. Thank you for your feedback, and please feel free to contact us at any time if you have additional questions or concerns. Our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2018
Everything that I wanted to find out was there. Nothing surprising either. Then to my surprise was info on others that have lived or visited me. Read them and found out things I didn't know, but is ok was long time ago. Thank you very much for these reports.
Hi John,
Thank you for the positive review and high rating! We really appreciate your feedback, and we’re so glad you enjoyed our reports. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2018
I was very frustrated when I couldn't get into my account, noticed the number to call, called, busy, grateful for a callback option. It took about 15 minutes and I received the call. The representative was very helpful, kind, well spoken and accurate. Within 2 mins problem fixed. Thank you!
Hi Laurie,
We're so happy to hear that our member care team was able to assist you. Thank you for your positive feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed May 10, 2018
I really enjoy having this service because I take care of mentally ill and elderly people, but it can get pricey when I pay for the service every month and pay for every premium finding that I need. When owning a facility we need to do thorough background searches on clients, helpers, family members, etc... Couldn't there be a price that is set for everything instead of nickel and dime pricing ($20.00 extra dollars is pricey for us working facilities). Please let me know. I enjoy your service but at these prices it's difficult to keep. I have recommended this service to others. Thank you.
Hi Paralee,
We really appreciate your feedback, and we’re so happy to hear that our service helps you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team can be reached at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed May 8, 2018
This information is so out of date it is unbelievable. This was very expensive and the information for current address was 14 years out of date. I ran this on my husband of twelve years and I wasn't even listed as one of the people he knew. Don't waste your time or money! It's not real and don't even pay for the added fees because you don't get anything from that either.
Hi Chris,
We know how frustrating it is when you don’t get the information you were expecting. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2018
My experience with Instant Checkmate has always been great. They have helped me out a lot and when I do not need to use the site for months at a time it is easy to cancel membership if needed. Other than that, overall, great help and great information is provided.
Hi Paige,
We appreciate the positive feedback and high rating! Thank you for taking the time to leave your review.
Sincerely,Member Services
Instant Checkmate
Updated review: April 17, 2018
The company issued a refund for both of the amounts totaling $37.77 yesterday. Thank you.
Original Review: April 13, 2018
Signed up on 4/3/2018. Did a search but I had found better information previously and some of theirs was wrong. Canceled within an hour. Got cancellation number. On 4/8/2018 two charges appeared on my Visa. Checked their site a few minutes ago - shows cancelled. Filed complaint with BBB. As of this morning no refund showing. Will probably have to do a Visa Chargeback.
Hi Geraldine,
We apologize for your frustrating experience with Instant Checkmate. We will reach out to you privately to get this issue resolved.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2018
I do enjoy the site and get a lot of information. I just wish I could see a bit more detail without having to pay more money. I already pay a monthly fee. Other than that I do not have any real issues with this site.
Hi Edric,
Thank you for taking the time to leave your honest feedback. We're happy to hear you enjoy the site and are able to find the information you are looking for.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2018
I ran a check on myself and was both shocked and amused by what I found. Fully a quarter of the info. is wrong. You had me living in Oregon and West Virginia. Never have. The funny thing is that you have me living at three different addresses simultaneously. Many of the relatives and acquaintances you have me down for are total mysteries to me. The only thing I can think of is that some of these people lived at addresses I once lived at, in some cases over thirty years ago. Or perhaps they are using a recycled phone number of mine.
More seriously you say that I have a criminal conviction, but the truth is I don't even have a parking ticket to my name. Upon closer inspection I see that you have me confused with someone with a similar name -- different middle name, different age, different addresses. Perhaps you should think about cross checking SSNs? The truth is, now that I've seen what misinformation you are peddling I would be reluctant to use it for any serious purposes. If you can get my information so badly wrong, after I've lived a quiet life at the same address for the past 20 years, you could easily screw up other peoples' data even worse.
Hi Robert,
We're really sorry to hear that you were unhappy with the information found in your background report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 2, 2018
My initial thoughts about the site were good... I looked everywhere to see if this was going to be another one of those sites that charge you a monthly fee then start tacking on additional fees for other features. From what I could see, they seemed legitimate and gave no indication that there would be additional fees to see additional content so I signed up and right off the bat it's $34.78 and once you're inside the site... It's an exact replica of TruthFinders, MAJOR DISAPPOINTMENT then sure enough the additional fees started coming. $2.99 if you want the ability to save the report you just spent $34.78 on, an extra $23.40 for phone number search, extra $7.99 a month for email reports.
It's a scam folks... They lead you to believe that their services are all inclusive of their services and I looked everywhere and couldn't find any information that said there would be additional charges for the items I listed above which was the only reason I agreed to sign on. What is it with these companies and their shady business practices. I want a complete refund, this is not what I signed on for.
Hi Wes,
We apologize for any confusion regarding our services. When customers pay the membership fee, we provide the service that we say we will, which is compiling public records data into an easy to read format. We guarantee that we will search every database available to us, but we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves.
Any additional charges, for features such as our reverse phone lookup service or pdf service, are completely optional and are just extra services that customers can choose to sign up for or not.
If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed March 30, 2018
My wife has been doing everything she could to make it hard for me to find out who her lover was. With the help of your website I was able to do all the research it took to put everything together. I must thank you for having so much information on here and it all came together. Now she can lie cheat and steal from someone else.
Hi Ted,
Thank you for taking the time to leave your review on your recent experience with our service. We're glad that you were able to find the information you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed March 30, 2018
Data page too difficult to manage on my machine. Too sensitive to placement... data was good. I find your service useful, but the previous system for communication and feedback was more stable and faster and easier to understand. Thanks for the good accuracy of everything you provide and your research.
Hi Larry,
Thank you for your honest feedback. We're happy to hear you are happy with our service, and we apologize for any difficulties you may have with some of the updates to our site. We are constantly making improvements to our site, so we value your feedback. If you need help using our site, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed March 28, 2018
Used this service to self-check and compare with background check from work. This service lists multiple people with same name from multiple states with multiple addresses, crime and arrest information. When I saw my report and saw I lived in states I've never been to, arrested for crimes I have NEVER committed as well as being on a states sex registry. Called the people and of course, morons at a call center saying there is nothing that can be done. This is a dangerous site. The misinformation could lead to wrongful terminations, police inquiries and a multitude of negative life altering treatment from job opportunities to the communities you live in. Stay away and use government approved background software. This is **. Dangerous, incompetent **.
Hi Scott,
All users and customers of our service must agree to our disclaimer prior to using our website that "you may not use our service to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance." This is stated on every page of our site.
Additionally, we offer anyone the option of removing their information from our site for free if they are dissatisfied with the information provided. If this is something you would like to do, please visit www.instantcheckmate.com/opt-out/ or you can reach our member care team at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed March 25, 2018
I use this site often to locate old friends and coworkers. I have been successful in almost every search in finding the right person. It is reasonably priced per month and the reports are comprehensive. I recommend this site to anyone for locating persons.
Hi John,
Thank you for the positive feedback and high rating! We're so happy to hear you are able to locate old friends and coworkers using our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed March 23, 2018
You have me listed as living in Michigan City IN and Portage IN. That information is totally inaccurate. I only live in Michigan City. I have never lived in Portage a day in my life. I have been through Portage a few times but I never actually lived there. I see a fingerprint posted by name right side of court records. What you're say is that I have a criminal history. I most certainly did not. I am a Christian man and a law abiding citizen. I have never been arrested or convicted in a court of law a day in my life. Nor do I intend to either. You need to start retracting that information from your records effective immediately.
Hi Mike,
Thank you for reaching out. We apologize for any inaccurate information you came across in your report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed March 21, 2018
My husband has recently (in the last year) run repeated background checks on me, for his own reasons. This particular site has most of the information correct, as it is clear it is pulled from LinkedIn and other such sites I have been a part of, which is why it appears to be accurate. The problem is that some of what is there is DATED. It does not differentiate what is current, or how old the information is. Additionally, the dates of many items are NOT accurate, such as WHEN I lived certain places, off up to a decade. But the primary issue is this: it lists "possible relationships." It has listed a person that I DO NOT KNOW. I finally discovered that I went to school with this person, for EIGHT WEEKS, ten years ago.
Somehow, I am linked between her and Amazon, and the only connection is she sent me a link to a study guide, on Amazon, during our one email conversation. That is IT. Nothing more. My husband believes I have had a seven year relationship with her that I am hiding. It has destroyed our marriage. This information has not shown up anywhere else. I have called to find out WHERE the information is from. I am told they have no way of knowing or verifying that. THAT is a problem. If it is going to be published, the source should be readily available, especially if digitized. In our tech world that should be very easy.
I am disgusted at the lack of integrity. I am more disgusted with people who take this information without verifying it and run with it. There is nothing I can do but remove myself from the site. I have done this. But my life, as I knew it, is completely changed and altered. I have nowhere to go with this, no way to verify that it is NOT true. Just please, if you use this service, take it with a grain of salt and verify it before making life altering decisions or throwing out accusations and assuming the worst about someone. It is tragic and unnecessary and I cannot undo this damage now.
Hi Heather,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us or may not be 100% accurate. We do not create or add to the information we obtain. We simply display what we are given. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed March 17, 2018
Every time I try to remove my information, they say this: "Your email has been sent! If you don't see it, please be sure to check in your "bulk email" or "spam" folder." I have checked everywhere, tried different accounts, with the same results. They will NOT send you the confirmation e-mail, thus preventing you from opting out. Very frustrating.
Hi Vince,
We apologize for your difficult time when trying to opt out your background report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed March 15, 2018
As unhappy and annoyed as I am by the fact that I have better things to do; I feel compelled to write this, in hopes that individuals considering subscribing to this site will understand that "Instant Checkmate" isn't exactly the amazing service it purports to be. I entered my name in the search bar this evening, because when I did so several years ago, lots of photos, my phone number, address, etc., all popped up, and I was hoping I had been successful in removing it all (I was). Instant Checkmate was one of the few search results with my name, so I randomly clicked on the site, and discovered that apparently, unbeknownst to me, I am a felon! (Actually, I'm not).
The first criminal record this site deems of the utmost importance, to be provided to anyone (free of charge, I might add), is the DUI I received EIGHTEEN YEARS AGO. This IS correct: however, that was expunged many, many years ago, and to "disclose" that information, as well as posting "purged" after a case, is not only incorrect, but illegal. For criminal or traffic information, one must do a background check (SSN required), or go to the courthouse of the city in which one believes the subject of their inquiry has committed an offense, and fill out a request for information on that individual. I did not provide my social security number, Instant Checkmate is not a potential landlord, employer, etc. - and they are most DEFINITELY not law enforcement or the DMV.
They mask the illegality of their service in the fine print, making statements to the effect of "we're not necessarily claiming this information is true", etc. - i.e. "We can post illegal information - or blatant lies - and are therefore not legally responsible for doing so". Additionally, I had opted out on the site, so if one enters my name, it states they have no records. And yet they had already given my "criminal record" when I followed my name to their site from the browser search results. I couldn't care less about anyone knowing about my DUI, or the "resisting arrest" charge I received at the same time. I DO care about the veracity of alleged criminal records posted in my name, on websites claiming to be providing a great service to humanity.
Oh, and just for the record: I am a Sunday School teacher, have been fingerprinted, and passed a thorough background check - a REAL one - done by law enforcement. So for those of you thinking you've "discovered" someone's dirty little secrets, or that the person you WERE going to employ or date is actually a scumbag - consider using a reputable source for your information instead of this one.
Hi Coran,
Thank you for your feedback regarding our services. The information compiled in Instant Checkmate reports are records from local, state, federal, and independent sources that are publicly available to anyone. We do not create or add to the information we obtain.
Additionally, we offer customers the option of removing their information from our site for free if they are dissatisfied with the information provided. As we mention on our site, due to the nature of public records information and how it is collected, subtle discrepancies in data make it difficult to remove everything associated with you. We take every reasonable precaution to ensure it does not happen, so we apologize that this was the case with your information on our site. We removed the information mentioned in your original review, and we are more than willing to assist with an incomplete opt out request should it ever happen again.
If you have additional questions, our member care center is open 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed March 13, 2018
I bought a three month plan, needing to run a check on a few people whom I KNEW had felony convictions in the past. I ran the reports on those individuals, and surprisingly, those convictions were not on the reports. I ran a report on myself. I saw a few traffic violations from twenty years ago, and the option to remove them. Hmmm, what good does running a background check with this company when people are allowed to go in and eliminate negative info about themselves? I also saw errors on mine in the assets section, which did not list any of my vehicles. Ran a report for an ex-coworker who owns a home yet no home was listed for him. Marriage info is not in the reports. Educational info is not in the reports. Essentially, little of use was in the reports. A waste of time and money.
Hi Christine,
Thank you for your honest feedback. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed March 12, 2018
I already know most of what you have. You want more money to find phone numbers and I am not getting any e-mail reports, I paid for. Need more updates. I am about to commit myself to a man. I would like to know if he's a cheater. Not satisfied with the reports I am getting. Need to update your records. Thanks for what little I did get.
Hi Connie,
Thank you for reaching out. We apologize that you were unsatisfied with the reports we provided. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed March 9, 2018
My credit card information was stolen and used to sign up for this shady website. When I called to cancel, they needed all of my information to access the account. I shouldn't have to give my credit card number to a complete stranger to cancel a membership I didn't even want. I could understand giving the last four digits, but this is insane. Thank God the card has been cancelled and no one can use that number. If I could give their customer service zero stars, I would.
Hi Emily,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed March 7, 2018
Good depth of information available. Gives an opportunity to correct inaccurate data. Criminal records need to rely more on birth dates where possible. Many criminal records do not apply since names and locations are similar. It does tell you that many may not apply.
Hi James,
We sincerely appreciate you taking the time to leave a review of your recent experience with Instant Checkmate. We're glad to hear you're happy with the information available in our reports. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: March 8, 2018
It seems to be gone now when I search. Thank you very much for resolving this Instant Checkmate member services. I hope this opt out bug can also passed along to your engineering to fix.
Original Review: March 3, 2018
I have tried to opt out of having my data on their website multiple times. I received the confirmation emails a month ago, and clicked them, but no change weeks later. Since retrying multiple times with multiple email addresses I have since never receive the confirmation e-mail that supposedly has been sent. I check all my folders, including spam, but it is not to be found in any of them. Many attempts at removal and nothing works.
Hi E,
We're sorry to hear you had a difficult time opting out your report. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed March 3, 2018
Service is good. I found more than I expected over and over again. As long as I'm doing computer dating, I will continue to use this service. Before I go out on that first date, I email myself the profile (having read it myself) in case something happens to me. My family knows to check.
Hi Janice,
Thank you for the positive review and high rating! We're so glad to hear you use our service to help keep yourself safe for online dating. We appreciate your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 24, 2018
Checking records. At times it's easy but as you go down the list the information is for others with same name, or you have a standard for license for Controlled substances. At first I got anxious over the report, had to realized the person would not have an EPA number. I think I got excited to see someone I knew was under that domain. Other than that I think so far you are fairly accurate.
Hi Elizabeth,
Thank you for your honest feedback regarding your recent experience with Instant Checkmate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 20, 2018
I am still waiting on payment back to my credit cards for something I cancelled within the time frame allotted. The company took it upon themselves to keep charging. I cancelled again. But, when I went on to check, I was still being charged.
Hi Robert,
We apologize for your frustrating experience with Instant Checkmate. We will contact you privately about your account to get this issue resolved.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 19, 2018
I was unable to get into my account and had to make another under my secondary e-mail address. I don't know why this happened, I keep all my account logins in RoboForm and it has never failed me. One account is all I need, but now I have two. Thanks.
Hi Stuart,
We apologize that you were unable to log into into your account. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 15, 2018
It looks like the data can be several years old. Location addresses and social profiles like Indeed and LinkedIN do not match those that I can find myself. Same with phone numbers and email addresses. The numbers given to me are almost never in the contact list. This means that current info is not in your reports. Can you date stamp your reports?
Hi Nicole,
Thank you for reaching out. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 4, 2018
I have tried to opt out of having my data on their website multiple times. I never receive the confirmation e-mail they say has been sent. I check all my folders, including spam, but it is not to be found in any of them. I want to opt out and would appreciate having this e-mail sent to me so I can.
Hi Karin,
Thank you for reaching out. We apologize for any difficulties you experienced when trying to opt out of our site. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 2, 2018
For the most part I like it but sometimes the searches need a little workaround to find what I'm looking for. The phone numbers very rarely are accurate though. Though they sometimes are and that's good. The emails seems to be accurate a lot of the times.
Hi Bruce,
Thank you for the positive review. We sincerely appreciate hearing your honest feedback regarding your experience with Instant Checkmate. We apologize that some of your searches need a little workaround, but we're happy to hear you like our service. Please feel free to reach out to us if there's anything we can do to improve your experience.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 30, 2018
I utilize it so often I can't say that I don't find it helpful. My biggest thing is obvious inaccuracies, like how my name ha(d)/(s) photos of someone much older than I am. And my husband's info is nothing more recent than 10 years ago, the house we purchased together, email addresses, and phone numbers. We've been married that long and his girlfriend from high school is listed everywhere (yes, that bugs the crap out of me).
I worked for CVS for 17 years but there's 5 random jobs on mine that I've never touched. I use social media - there's the old lady again, not me. I worry if it's this inaccurate on people I'm familiar with and can recognize error - it could 100% incorrect for those I don't know. And I must say - the horoscope thing at the end is a little embarrassing. You're basically saying you're ok with and promoting stalkers. "Oh, you don't know this person but you want to see if your earth will be dampened by their water, here ya go!" But otherwise? It does come in handy for me and, even though it may sound otherwise I'm glad to have the service. Intelius is way worse (hope you don't own them) and they've gotten no better... and, well, thanks!
Hi Jenna,
Thank you for being a loyal customer. We sincerely appreciate you taking the time to leave your honest feedback regarding our service. We apologize for the inaccuracies you found in some of our reports. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. We will reach out to you privately for further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 26, 2018
I did a search for myself to see what was contained in my online information. Instant Checkmate was one of the links that came up from a Google search. I pursued it, and some information appeared to be accurate, but then it stated that there was a hit on a criminal conviction. I haven't even had a speeding ticket for over 20 years. It takes forever and I never did get verification of my record.
Hi Donna,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 26, 2018
Checkmate took over my phone. All I did was enter my name on a Checkmate.com page that popped up on my screen. I had recently received a trail week from PeopleFinders and cancelled the day before Checkmates came after me. Now I hear notifications and it's THEM making me complete pages that will take me to point of payment which I don't want. I've tried going back. All I did was search my name and now they took over my phone. I can't turn off its notifications and I can't unsubscribe! They suggest that there are bad records about me but there can't be. This morning I awake to "Stea **. Been arrested recently?" WHAT ON EARTH? HOW DO I GET THESE PEOPLE TO LEAVE ME ALONE?
Hi Stea,
We're sorry to hear about your frustrating experience with Instant Checkmate. You opted in to receive push notifications by clicking "Allow" when prompted on our website or by having your phone settings set up to allow push notifications. You can stop receiving these at any time by going to www.instantcheckmate.com/unsubscribe on the device that was used to subscribe to notifications. A member care manager will be in touch shortly to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 21, 2018
I was checking out someone who has since been arrested. In that case your records indicated a problematic past. I am not adept at using internet to check on someone before. Your site was easy to use. A friend recommended I use your site for my personal use. Thank you.
Hi Betty,
We're so glad to hear you found our site easy to use. Thank you for taking the time to leave your positive feedback! If you ever need help with anything, please don’t hesitate to contact us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 19, 2018
I have been trying to opt-out of this database for weeks now. I have called them 4 times, used the Opt-Out page 7 times (I am yet to receive an email, and it has not gone to spam or junk), and 4 emails to Support@instantcheckmate.com have gone unanswered.
Hi K,
We're very sorry to hear you had a difficult time opting out your report. We will contact you privately to get this issue resolved.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 17, 2018
Found info to be very relevant, accurate and informative. I do wish it were a bit more in depth in some areas. But that's what I get paid for! He he. Wish it could provide pictures when available for accurate I.D. of those I am researching.
Hi J W,
We're happy to hear you found our information to be accurate and informative. We do our best to include as much information as possible in our reports, but sometimes we are limited to what our data providers give us. Thank you for the positive feedback and high rating! If you ever need help with anything, please don’t hesitate to contact us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 16, 2018
Love the site. I am researching my family and your site has provided a plethora of information all in one place with a multitude of search options. Too bad I'm only researching one family member, but my research tree will definitely fill quickly as I go person by person with the information provided. Great site!
Hi Charles,
Thank you for the great feedback! We're so happy we are able to help with your research, and we sincerely appreciate you taking the time to leave your positive review.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 14, 2018
Naomi from Customer Service. I appreciated the help she gave me because I could not log into my account. She was very friendly and took the time to tell me what to do and to give me another password. Also when I checked into my name I saw a lot of wrong information. I was able to click on the flag and the box that came up explained if you are the person I love that! Also asking about how I rated my experience that is a wonderful idea and yes I would recommend it to a friend. Tell me who wouldn't. Keep this going and never change!
Hi Barbara,
Thank you so much for the kind review! We're so happy to hear we were able to assist you with logging in, and we're so glad you enjoy our service. Thanks again for the positive feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 10, 2018
I am using my findings to fill in gaps in my ancestry research. People who have passed are available on Ancestry and other data bases. Living people are harder to come by. Your site is giving me about 80%-90% of what I need. It is working well for me.
Hi Gilbert,
Thank you for the positive feedback and high rating! We're glad to hear that we are able to help fill the gaps for your ancestry research.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 6, 2018
Looking for a friend and able to find her. I had looked in various places and was unable to find her. I also tried search engines to no avail. A friend told me about this website so I decided to give it a try. It was very simple and easy to use.
Hi John,
Thank you for the positive feedback. We're so happy to hear that you were able to locate your friend using our service! We are also glad you found our website simple and easy to use.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 5, 2018
I have looked up Reid **, who moved from Fort Wayne, IN to Irvine, CA on Sept. 3, 2017, and as of today, YOU HAVE NO INFORMATION SHOWING of this move, or change of address. For what we pay to subscribe to this service, we expect A LOT MORE UP-TO-DATE ACCURACY THAN THIS! It is ridiculous that it still shows him 2,000+ miles away from his true location. Why have your services if we can expect nothing more than this!?
Hi John,
We sincerely apologize that the report you pulled did not show his most recent address. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 4, 2018
This is a great site to use during my investigations work. Due to the limited jurisdictions, it is very difficult for professional like me to find certain information which this site provides. Please update your information from time to time.
Hi Arvin,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 4, 2018
When I paid $34 the first month seeing your site as the first that clearly found a friend I've been looking for for years I was glad & impressed but never would have kept the service. The $10 monthly offer is a blast!! Thanks!
Hi Allison,
We're so happy to hear you were able to find your friend using our service, and we are also pleased to hear we were able to work out a solution so you could keep the service! Thank you for the positive feedback and high rating.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 25, 2017
It's a super fast and excellent way of taking risk off transactions or from any matter of life. Very helpful. It has made me realize things I would have never imagined before... and confirm some of my worst fears.
Hi Kenneth,
Thank you for the positive review and high rating! We're glad to hear our service has been helpful for you. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 14, 2017
From what I’ve obtained in the past for different people, I was hoping to find out more about each person… Place of employment, marriage info, family members… Otherwise, it's a start from what I’ve learned. I'm glad Instant Checkmate is available. I've looked myself up & was surprised at how much info is out there to the public.
Hi Leo,
Thank you for your honest feedback. We apologize that you were unable to find all the information you were hoping to get, but we're happy to hear that our reports have still been useful to you. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thanks again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 10, 2017
I immediately had to spend more money to get information that I needed. I wish it was made more clear what your monthly charge goes towards. I love this otherwise, I can't believe how much information is incorrect. So glad I can correct these!
Hi Heather,
We appreciate your honest feedback regarding your experience with Instant Checkmate. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 18, 2017
I been on this site many times. Always found myself. I paid one time then cancelled subscription. Came back just to check on my "stats" and I do not show up at all. Some lady that is 50 does {I am only 29}. Then when I put in my age it came up with 2 30 year olds with different middle initial and one was from NY. I lived in NJ for 22 years and most of the rest of my years in pa! So what’s going on? I am on SSI, I went to college, have signed up for many things on many sites, have Instagram, Facebook, Twitter and other social media sites including my own blog. Plus was arrested once. Had 8 days in jail and community service a misdemeanor! I obviously am on several different types of public, private exact places... So not finding me now makes no sense. I like because I cancelled my subscription. After a few days they deleted me. Just erased me from their site! Also could not find my mother or father either!
Hi Michelle,
We apologize for your frustrating experience. Our data is constantly changing, and there could be multiple reasons why your report is no longer showing. It's possible your report may have been opted out or we are just no longer receiving that information from our data providers. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 11, 2017
I’m trying long time to remove my name from that site but they don’t give me that option. They are violating my privacy by publishing some bunch of lies regarding my background. They are located in San Diego, CA.
Hi Joanna,
The information contained in Instant Checkmate reports are records from local, state, federal, and independent sources that are publicly available to anyone. As a courtesy, we provide the option for anyone to opt out of Instant Checkmate. We make it quick and convenient to opt yourself out of our website. Just visit https://www.instantcheckmate.com/opt-out/ or you always have the option to contact our Member Care team who is available 24/7 to assist you.
Sincerely,Member Care Services
Instant Checkmate
Reviewed Nov. 9, 2017
Sometimes other programs pass me over to Checkmate and there's no way to log in when it goes through what seems like hours of searching. It would be nice if when it got to the screen to pay for the item, you'd also have an option to log in if you have an account. I've also noticed the information is not that accurate. I searched on someone I knew and it was saying they were born with their married name vs maiden name. One would think with all the information out there that Checkmate could pull up accurate info about who a person married and what HS they attended, etc.
Hi Jeanne,
Thank you for your honest feedback regarding our services. Please know that you can always log into your account by going to www.instantcheckmate.com/dashboard/login/ or by clicking on Login on our homepage. We highly recommend bookmarking the page so it's quick and convenient to login.
We also hear your concerns about some of the data in our reports. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.
Sincerely,Member Care Services
Instant Checkmate
Updated review: Nov. 11, 2017
Received a refund from this business so case is resolved. While I remain unimpressed with their data, I appreciated their willingness to resolve the issue.
Original Review: Nov. 3, 2017
I searched for a specific individual and his information never appeared. I called the 800 number to ask why they tout all these results and I was told they guarantee nothing. The statement was "we do not guarantee 100% results". I ask why I didn't even get 1% results and the smart ass on the phone said, "Well, that's less than 100% isn't it". A real ripoff for information you could likely find without these jerks.
Hi Bruce,
We're sorry to hear you were unable to find the results you were expecting. While we do have millions of reports, we are limited to what our data providers give us and there exists the possibility that the individual opted out his report. We also want to apologize that you were unable to get your issue resolved when you called our Member Care team. We will look into your call and follow up with the member care representative to make sure that we do a better job of explaining our service. A manager will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2017
After doing a checkmate on three individuals I found the information provided was incomplete and omitted know court judgments. Even when indicating a criminal or court record no information on the record is provided without paying another $19.99 which is not identified as additional cost when you first join. Don't waste your money on this website!
Hi James,
We’re sorry you didn’t find the information you were expecting on the three individuals you searched for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2017
Good so far. Worth the price. Pictures are not actual. I found my cousin on here. Interesting facts about others. My picture was not right but facts were, I enjoy looking other people up. I look forward to looking more people up.
Hi Kay,
Thank you for the positive feedback and high rating! We're so happy to hear you enjoy using our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 20, 2017
This is a good site. I like it so far. I just hope when I go to cancel it it is just as easy as registering and using it. It is kind of amazing how much information there is and that it is so accurate. I would recommend to a friend. I should have checked it out sooner.
Hi Teresa,
Thank you for the positive feedback! We're so happy to hear you are enjoying our services. If you ever have a question, or need help canceling your subscription, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 18, 2017
Undoubtedly the most dishonest, unhelpful, worthless support I've ever experienced. I was repeatedly lied to (the card will be charged tomorrow, the card will be charged in 8 days, the information is correct, the information is incorrect, the supervisor said they will definitely take care of this, I'll talk to the supervisor... the lies go on and on). Just letting you know Gail and Nadine and both of their supervisors are either the laziest, dishonest, nefarious people I've ever talked to on the phone or the company itself is or both. In case you can't tell I don't like to be being lied to and to have something as simple as update billing information become such a major ordeal. I'm glad you want to be told about my experience with Instant Checkmate, I probably wouldn't have bothered otherwise.
Hi Gene,
We hate to hear you had such a difficult experience when trying to update your billing information. We will look into your call with Member Care and follow up with the Member Care Representative to make sure that we do a better job of explaining the billing process. We apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 17, 2017
Everything was very straightforward. After I spoke to lady at Checkmate her calmness relaxed my hysterics. Not good on computer and shadow wouldn't go away. It was really a terrific way to find out things and I would like to have a way to let you know when I have information as to where they are now. One was a tenant. His girlfriend was nowhere. She said boyfriend is a deadbeat father again. Oh well. Thanks.
Hi Dorothy,
Thank you for the positive review and high rating! We're so happy to hear we were able to help you use our service. If you ever have any other questions, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2017
Great Service and very big help to make sure you're doing business with ethical and honest professionals. We were also able to Check our OWN records and remove some large inaccuracies. I have been also able to locate former Army and Work associates with whom I have lost touch.
Hi Mike,
Thank you for the positive review and high rating! We're so glad to hear you are happy with our service, and we sincerely appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 1, 2017
I searched for my junior high school math teacher whom I was curious about, and found all the contact information I wanted. For this search and for Instant Checkmate in general, I rate the service highly for accuracy, and completeness of data including location, phone, email, social media and date of birth, as well as some history of work and such.
Hi Todd,
We're so happy we were able to help you find the information you were looking for. Thank you for the positive review and high rating! We appreciate your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 25, 2017
Incorrect home addresses, emails, phone numbers, employment and education. Due to hacking and ID theft, information on this site, and others like it, will not be updated for accuracy. My advice to others looking for TRUE info is to go directly to the source (ex: state websites for court records). Sites such as this are clearly misidentifying people.
Hi Cheryl,
We appreciate your honest feedback. We apologize for any inaccuracies in our reports. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2017
Everything is great! Love it! I like the sequence, the family members, birth dates, deaths tree. I find all pieces of information helpful but would like more information without having to pay more money: Actually, wish I could search the globe. Other than that, I am very satisfied. Thank you.
Hi Dana,
We're so happy to hear you love our service! Thank you for the positive review and high rating. We sincerely appreciate your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 8, 2017
I was able to add more information to my investigations. My investigations require more information to support the case. This site has been able to provide very important part of puzzle to put together my cases. In most part subject's connections, criminal history, financial history tells much more about the person.
Hi Arvin,
We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 7, 2017
I have never been more happy with a service in my entire life!! I found exactly all of the information I was looking for on everyone in my life. Thank you for providing such an amazing service at such an affordable price. I will definitely be recommending these services to other people!
Hi Brittany,
Thank you for the positive review! We're so glad to hear you are happy with our service and that you found all the information you were looking for. We sincerely appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 1, 2017
Although I'd like more accurate phone contact numbers, criminal backgrounds and obituary info, I have found that you provide OUTSTANDING personal service whenever I have a question or trouble logging on. Your phone staffers are the best... I have called (3) or (4) times and I wish I'd have noted their specific names... But it doesn't matter... They ALL are patient, helpful, honest and understanding (no matter how computer illiterate I am). They seem to give it a sincere personal touch without following some script etc. Specifically, the night-crew has been great... (and I'm NOT the easiest guy to talk to on the phone). BTW: Where can I find the "Color-Code" info?
Hi Pat,
Thank you for your positive feedback and high rating! We're so glad to hear that we are able to help you with your questions and walk you through logging into your account when you call in. We sincerely appreciate your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2017
They are asking $34.95, but no pricing is given upfront, before you waste 20 minutes while they ask a lot of questions and are constantly "loading" information (which they will give you NONE of unless you pay $34.95). Some fake reviews online, most say it's not good info they provide, and anyway it's super SLOW.
Hi Michelle,
We're sorry that you had a negative experience with our site. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use. Please feel free to contact us at any time if you have additional questions or concerns. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 27, 2017
Thank you! This is a great system and I love the slick, well laid out user interface. Easy to use, comprehensive data results. Only wish that the premium data was based on monthly flat rate fee vs per case. Has social media links that other websites do not have. Also seems to have more data up front after the initial search to help you identify the correct person to click on for a details report.
Hi Michele,
Thank you for the positive review and high rating! We're so glad to hear you find our service easy to use! We sincerely appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 23, 2017
Renewing my membership for 6 mos at $59. I had an expired card when it came time to renew my subscription. I gave a new credit card expiration date and was told it would renew the following Monday. I have talked with several customer service people and no one has been able to program a renewal since about March 2017. Needless to say I am horribly disappointed and also disappointed with the new fee structure. The service itself is excellent. Easy to navigate. Great information.
Hi Jim,
We're so sorry to hear you had a bad experience with Instant Checkmate when trying to update your credit card information on our site. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2017
Information inaccurate. Has people related that are not related. They say they pull from public records. Public does not mean legitimate records. There are no birth or marriage records with matching date of birth or details that could link these people to me.
Hi John,
We're really sorry to hear you didn't find the information you were expecting in our reports. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties or may not be 100% accurate. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2017
I am most pleased with the information you have provided. Your reliability is superior over other companies supposedly offering this type of service. I wish to thank you for your good work in these matters. I will most likely continue to use your company for much needed info when such information is made available. Thanks again.
Hi Bill,
Thank you for the kind words! We're so glad to hear you are pleased with our service, and we appreciate you taking the time to leave your positive review.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2017
I pay for the product already although every single time I log in I get harassed to upgrade. Take this whatever it is and select yes and no on constant popups. The only reason I still use it is because I'm too lazy to find something else and cannot figure out how to remove my credit card information and keep getting charged too. Might as well use it until I finally lose my mind. Hopefully you get the point.
Hi Jason,
Thank you for your honest feedback. We sincerely apologize for your frustrating experience. We want to let you know that this feedback has been passed on to our developers, and they are working on a fix immediately to prevent the constant popup. Again, we apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2017
Someone made four fraudulent charges to my credit card for payments to Instant Checkmate. I suspect the charges were made by an employee that got my number at a seafood restaurant in Aberdeen WA. Instant Checkmate should verify that the person charging online is the owner of the credit card before accepting payment.
Reviewed Aug. 14, 2017
The service used to be great. I would be able to go on and look up things the way I wanted to. Now, even though I have asked at least 20 times for the pop-ups to stop, I have every search interrupted with careless and callous pop-ups that are a complete waste of time. I used to refer people out to the service and I know some have purchased subscriptions. I have stopped referring people to Instant Checkmate because I don't want them to associate me with such an annoying experience. The information is good as long as you're willing to put up with the BS surrounding their incessant pop-up screens.
Hi Mark,
Thank you for your honest feedback. We sincerely apologize for your frustrating experience. We want to let you know that this feedback has been passed on to our developers, and they are working on a fix immediately to prevent the constant popup. Again, we apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2017
I googled my own name and it led me to this site. Upon reading some of the entries there was 2 with only 40% correct information. This site listed me as being dead not once but twice with 2 very different backgrounds. Some of the information was fact. But I am very much alive and was shocked to learn they had me listed as being dead for the past 28 years.
I then called them only to learn they do not really pay attention to what information goes to which name. Buyer beware. You may or may not be getting the information you pay for. I requested them to remove my information since it was 60% false but I also took screen shots of all four posts about me. If you have given them money I urge you to get a second opinion on information you receive.
Hi Belinda,
We apologize for the incorrect information on your report. ur data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2017
Poorly working location map, not user friendly. Attempted to move the map to better see one of multiple locations found and the map quit working. I used my cursor to move the map and then hit the '+' button to make it larger and it quit working.
Hi A,
Thank you for your honest feedback. We're sorry that you experienced issues with the map in our report, and we will bring that up to our development team to look into. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2017
Was on the 20 a month plan, then they were charging me over 80 a month without any notice until I started to review my credit card statements. This company should not be in business. When I cancelled the service, they asked me if I would stay if they only charged me 10 a month... What a joke.
Hi James,
We're sorry that you had a negative experience with our site. Our records show you signed up for our 3 month plan. In order to complete the enrollment process, each user is required to check a box to agree to Instant Checkmate's Billing Terms which are prominently displayed on the page and in our Terms of Use. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Original Review: Aug. 10, 2017
I requested to find an individual. That person was dead. They kept sending me messages saying that person was in my town, which was a lie. He had never been to my town and being dead, would never be to my town.
Hi Sandra,
We apologize for any mixups in our information. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2017
This site has been very easy to use, they have great customer service and very fair pricing. It has been a been a very useful tool. I highly recommend them for anyone who wants or needs a service to screen people for any reason.
Reviewed Aug. 8, 2017
The service has been fast, informative and easy to use. It gives a good amount of information. I have never needed to purchase more detail, but feel I could find valuable information if need be. My one complaint is how often they ask you to review your experience.
Reviewed Aug. 8, 2017
I purchased a two premium searches. The first one I purchased had the right information on it, however, the information or data on the report I purchased was replaced by a different/wrong one. The name was still right but the information is wrong. I would like to know if I can get my money back or be given the right information that I had purchased to begin with.
Hi Alana,
Thank you for reaching out. We sincerely apologize that you were unhappy with our premium report. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 7, 2017
I couldn't believe how thorough this company was. After obtaining a background check on a client's wife of mine. We were able to obtain arrest information that we were unaware of. Which won our case in court. Best money well spent. Hands down the best website ever. I honestly would recommend anybody who's wanting to obtain a complete criminal background on anybody.
Reviewed Aug. 4, 2017
Old information; not updated, and some flat wrong. Reverse phone search is wrong and old. Search links people who are merely associated by address or a neighbor, but that makes it appear as through linked or related people. Quality control is horrific.
Hi Mary,
We're sorry to hear the information you found in some of our reports was outdated. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2017
When checking background and others background's that I'm very close with I was not impressed. Information given was very vague, conditional, and far from the present time. Why would other want to find out what they have witnessed up front scene. When it's behind the scene, hide facts, and proof of these acts is what others are after.
Hi Ronald,
We're sorry to hear you were disappointed with the information found in our reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2017
I am very pleased with your services!! Your website helps me reconnect people who have lost contact with family/friends. I will always recommend your website to anyone trying to locate loved ones. You have helped me bring a lot of happiness to peoples lives. For this, I am very grateful.
Reviewed Aug. 3, 2017
Thanks to Instant Checkmate. I am able to get an honest and updated review of people that I know and even people that I have never met. As a result I have confidence to get in contact with people that I have very little information about. Thank you.
Reviewed Aug. 2, 2017
Yes I would recommend this site, and as a matter of fact, I already have. I didn't realize how much I would actually use a site such as this one until I actually had it. With the pace of today's world it is definitely a handy item to have. I have no complaints.
Reviewed Aug. 1, 2017
I just wanted to say I think your website is extremely helpful. It helped me find relatives for a friend who passed away and it helped me for $1.00 during your trial period. I really like your website and would use it again. I have referred friends to it as it was very helpful.
Reviewed Aug. 1, 2017
I get a lot of harassing phone calls, so I appreciate the fact that I can see who it is calling. Needless to say most of the calls have stopped. Some of the numbers however your service can't find. That's the only problem.
Reviewed Aug. 1, 2017
It gave me exactly what I needed, and the terms and conditions are fair. The price and what you can get for it are a good deal. I had the opportunity to speak with customer service representatives, and they were courteous and helpful. I would use this service unhesitatingly again, if I needed to.
Reviewed Aug. 1, 2017
I am happy about the services that I am receiving. Thank you for all your services. Your services really helped me out with reconnecting with all my buddies and all of my friends. The services really helped me out with a lot of things.
Reviewed Aug. 1, 2017
I was very very unhappy with this service. It was extremely important for me to get current info on someone for the safety of myself and family, so I have this a shot. Only after I had paid the money could I find out that the info was over 8 yrs old and also completely incorrect. It stated in here that he was found innocent on something he spent 8 yrs in prison for. Do not recommend this service at all!
Hi Cindora,
We're very sorry to hear you didn't find the criminal records information you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
Two of us searched for our high school classmates from 50 years ago. Instant Checkmate was a life saver in helping us to find them. We learned that people changed their emails much faster than their home addresses. While we had both, the emails needed updating but in making sure people received our invitations, we did our second mailing via snail mail. We suggest you do the same. Thank you Instant Checkmate.
Reviewed Aug. 1, 2017
First and foremost that damn drop in that asks you if you want an upgrade is driving me crazy. Please is there a setting to keep it from dropping in and can't believe if information is true! When you look a phone number up the person name comes up correctly. When you click on background check the next screen has many people the same name. Why you just showed me the correct person. I want that person's background check.
Hi Wayne,
Thank you for taking the time to leave your honest feedback. We apologize for any frustrations you may have experienced on our site. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
I did not find this service helpful. Was looking for updated address information on a couple of folks and IC had only the addresses from 2 years ago, not current or even last year's address. I also was charged automatically for 3 months of the service after telling them I didn't want it. They were good about refunding the charges when I called to complain.
Hi Jenn,
We're sorry to hear you didn't find our service helpful. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. Thank you for taking the time to provide your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
I was looking for a friend that I had not been in contact with for a long time. The site was easy to navigate. The phone numbers didn't work, but an address listed was correct and I was able to get in touch with him. The cost was reasonable.
Hi Anita,
Thank you for taking the time to leave your review. We apologize that the phone numbers were not current, but we're very happy to hear you were able to contact your friend using the address provided in our reports. Thanks again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
I love Instant Checkmate! I just can't afford the price! My id was lost & someone is using it to get credit cards, payday loans & cable! The information about me is all messed up on there! I do not nor have ever lived in North Carolina!
Reviewed Aug. 1, 2017
I got info that I already knew. I thought you would of given me things I couldn't just look up myself what a waste of money. I wouldn't recommend this site to anyone. Useless information. Shows how much you take pride in your job. I will not use y'alls service again.
Hi Charles,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
I think checkmate was one of the best sites I've ever had experienced. It was perfect, not too slow, was pretty fast. I would recommend it to anybody. I don't think you should change anything except for maybe a little slow but other than that though it's excellent but my phone is price so that's what it is. So you're perfect don't change a thing. I'll give you 10 Stars if I could.
Reviewed Aug. 1, 2017
The above is a nephew of mine and I was trying to learn more about him. No one in the family has heard from him in years. I was hoping I could learn if he was still alive. Also hoped I could get touch with him and let him know that he is loved.
Hi Christine,
Thank you for reaching out to us. We apologize if you were unable to locate your nephew using our service. Please reach out to us if there's anything we can do to assist you or improve upon. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
As far as I can tell from the reports I have requested the info is detailed and accurate. The site is user friendly and easy to navigate. I have recommended my girlfriends to use this type of service. The only other information I would like to see is if it shows the marital status in real time.
Reviewed Aug. 1, 2017
I can't ever get any information. It always wants me to pay and y'all are taking money off my card every month. Y'all want people’s money but won't give me what I want. So I am going to start stop payments on y'all trying to get money from me and I am going to have to call again and get y'all to stop.
Hi Nicole,
We're sorry to hear you're unsatisfied with our service and that you're unable to find the information you are looking for. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
Waste of money/ Hard to use. I keep getting notifications enticing me to come back. Fee is monthly. I thought it was annual. At least getting out was easy. The customer service was good with that. Did I say hard to use??
Hi Joseph,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2017
I am not the same Jay ** you are trying to report on that is in NC. My grandfather come from NC in 1900 and the family of those people settled in FL. I'm sure there is still family in NC, but I would be only distantly related. Please don't confuse me with those people.
Hi Jay,
We apologize for any mix-ups in our reports. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2017
I'm finding the reports are becoming less accurate. Example: Kelly ** of Verona, Pa. has been deceased since 2003. I reported this to you THREE times over the past month and it still shows her living in Verona. I was her father and she was killed in a motor vehicle crash in Pittsburgh, Pa. on 3-9-2003. Also, I don't like the new report format and I'm on occasions unable to gain access to your database as well as your "sister" company BeenVerified. Shopping for a new company.
Hi Les,
We apologize for any inaccuracies you found in our reports. Unfortunately, while we are always working with our data providers to get our customers the best information possible in our reports, we can only display the data they give us. Also, we apologize, but we are not associated with BeenVerified. A manager from our member care team will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2017
Instant Checkmate has been helpful in obtaining information on individuals. Obviously I would like there to be more complete information, but realize it is often difficult to collect data. I am annoyed by the constant pop ups offering further services for additional cost.
Hi Todd,
We appreciate the honest feedback, and we're happy to hear that our service has been helpful getting you the information you are looking for. We apologize for the popups, and we will bring that up with our development team. In the meantime, we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2017
The website sucks. It keeps trying to make me pay again. And, no one I am looking for is ever found. I have wasted enough money on this site. On top of that, it seems very slow. There should be a way to choose if you want to skip parts of the profile.
Hi Charles,
We're sorry to hear you had a bad experience with Instant Checkmate. We apologize that you are having a hard time with our billing and that you are unable to find all of the reports you are looking for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2017
The "I'm Not A Robot, reCAPTCHA" process is a terrible tool to sign in with. It is very frustrating and does not seem to work half the time. I hope the company does away with it. The service is great.
Reviewed July 29, 2017
I use the service to search for people and then to use the contact info to communicate with them. I do not like the recent change of putting the timeline info up front. It duplicates the info that is available later in the report and takes up too much space. Very often I find the contact info (phone numbers & addresses) to be out of date, no longer in service, etc. I don't use the other info that is available and would like to see a plan that offers a lower price for just phone number and address.
Hi William,
Thank you for your honest feedback. We're sorry to hear that you're unhappy with our new timeline feature. We put that in place to be an easy visual for our customers. We sincerely apologize for your frustrations with our service and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Wonderful service that provides accurate and detailed information on searched names. Some of the features I particularly liked over other common and popular websites similar are that a birthday is included in the information. Additionally, the criminal record section is very thorough and complete.
Hi Sarah,
Thank you for the positive review and high rating! We're so glad to hear that our service is able to provide you with the accurate and detailed information that you are looking for. We appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Satisfied that I found quite a few people from my past and have gotten in touch with them. Not satisfied when I find a friend and it says they passed away and then I find out that they are still alive. Updates are needed because I know of a few who have passed away and it is still not noted. Some I can't find at all. Nevertheless, I do enjoy the site.
Hi Carmen,
Thank you for the honest feedback. We hate to hear that some of the information in our reports was not up-to-date, and we sincerely apologize for any mixups in our data. We are always working with our data providers to get the best information possible, but there is the possibility of false positives. Thanks again for taking the time to provide us with your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
This site helps me find family relationships for living individuals - very helpful for find maiden names. So that females - can count too. I have found that there is no better way to help with the most difficult part of genealogy. Also having previous locations mentioned, helps find family history a little easier.
Reviewed July 28, 2017
Many times I have wondered what happened to friends from an earlier time in my life. I used Checkmate to verify the identity and contact information to find two such friends. Checkmate was fast, accurate, and discreet. Both friends from 50 years in the past have been found and we were reunited. I love the way Checkmate protects the information of each person involved. Thanks Checkmate!
Hi Dawn,
This is such a wonderful story! Thank you for taking the time to share this with us. We're so glad to hear our service was able to help you locate friends from the past and get you reunited. We appreciate the positive feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
It is good to have opportunity to find out who is calling us so we could communicate with positive intentions. Sometimes I need to know owner of the property to find out if he or she still available on that old phone number; it is convenient to have your website. Thanks!
Hi Zeljko,
Thank you for your positive review! We're so glad to hear our Reverse Phone Lookup service helps you find the information you are looking for. We really appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Instant Checkmate is an outstanding search site when you need to find out more about people in your life. Always call their helpline number if you have any difficulties in researching someone or how the site works. I received excellent help when needing assistance in using Instant Checkmate!!!
Hi Zelda,
Thank you so much for the kind words! We really appreciate your positive review and high rating, and we're so glad to hear we were able to assist you with using our site.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Login's have become a real pain in the ** ever since you added the "Captcha" feature. Login's now require repeated attempts. NOT happy with the extra time & effort just to log into a long time account. I've had this account for a long time and am considering terminating it for this reason.
Hi Joe,
Thank you for your honest feedback regarding the new login process. We sincerely apologize for your frustrating experience. Unfortunately, we have encountered fraudulent or unlawful use of our services which can put consumers and Instant Checkmate at risk. We put this extra precaution in place to help keep our customers safe. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Great info. Individuals would be surprised to find out the info on this site about others. The monthly cost was a little high for me to continue & didn’t like the way you had to pay for "extras" that weren't included in the monthly fee. If you hire or rent/lease this site is a showtime deal. If you're dating it's a must.
Hi Mark,
Thank you for the positive review and hight rating! We really appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
I have a deal with you, a contract, for a set amount of $$$$. I get for the most part unlimited searches. I downloaded a search when I came back it was gone. I paid for it, you had no right to remove it.
Hi George,
We're sorry to hear you ran into an issue with one of your reports! A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
I use Instant Checkmate regularly to confirm who I am talking to. I get many phone calls from salespeople and Instant Checkmate allows to me confirm who they are. I can confirm that I am not dealing with a spammer and that the person is properly representing themselves.
Hi William,
Thank you sharing your positive experience with Instant Checkmate! We're so glad to hear that you find our Reverse Phone Lookup service helpful. We sincerely appreciate your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
While using a "trial membership" with ICM I clicked on a banner that popped up on my computer screen. This immediately charged me $19.95 on my PayPal account without letting first log into PayPal to confirm the charge. I contacted PayPal and ICM to have the charge reversed. PayPal could not refund the charge until ICM approved it. It took MONTHS to get the refund because nobody at ICM would discuss the issue until they completed a thorough "review". I should not have been charged instantly in the first place. Now I cannot even re-establish my account to use the service again.
Hi Larry,
We sincerely apologize for your frustrating experience with Instant Checkmate. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Most of the information I solicit is accurate. My main concern is that I'm not advised prior to my credit card being charged for an automatic payment. You should advise your customer of pending automatic payments. Otherwise, I like being able to find information on shipmates who served in the U.S. Navy in the Submarine Force.
Hi James,
Thank you for the feedback! We apologize for any confusion you may have experienced with our billing system. Our billing details, including the automatic renewal, are prominently displayed when signing up for an account. Again, we're sorry for any frustrations, but we're very happy to hear you have found our service useful finding information on your shipmates. We appreciate the positive review!
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Very pleased with the info provided. It makes it much easier to make the proper informed decisions. Will continue to use. It helps with keeping our office safe. It's nice not having to just take the word of the individual. There's actually fact on paper.
Reviewed July 28, 2017
Loved the service. Quick and easy way to get useful info on doctors, long lost relatives, etc. Problem ALWAYS was access. EVERY time I'd try to log in, my name and/or password were rejected. I'd have to call Customer Service, and we'd walk through all the steps to give me access AT THAT TIME. That did NOT mean I could log on anew later. After awhile I just got fed up. You MUST make name/password acceptance foolproof. Try the log ins as a customer and see what you get. You make think it's even 90% working, but I clearly was in the other 10%. Thanks for asking for my feedback.
Hi David,
Thank you for taking the time to leave your feedback. We hate to hear you continuously had a difficult time logging into your Instant Checkmate account. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
Good experiences overall. I don't like the I'm not a robot feature as I have to do it multiple times even when it's done correctly. I have found most info I've searched for. Love the phone look up! Wish there were more in the criminal checks.
Hi Jami,
Thank you for taking the time to share your experience with Instant Checkmate. We appreciate all of the really valuable feedback you provided, and we're happy to hear you have had a good experience overall!
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
The majority of information is incorrect on the people I looked up. So much missing on the "Criminal" background. I was charged 2-4 times a month and even though I was refunded... it was very annoying!!! If anybody uses this website watch your band account for the $4.99 charges they get ya for!!!
Hi Betsy,
We're sorry for your frustrating experience with Instant Checkmate. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
I have been on other sites but this one has been more accurate on providing great results in the past. I was able to get criminal records, previous addresses not disclosed, found relatives who lost contact with. Love this site. When I purchased a premium record and nothing there they agreed without discussion and verification checked... they refunded my 19.00 extra. I would recommend this site to others in need. I would suggest better yearly pricing. Three month, monthly, yearly too.
Hi Joanna,
Thank you for taking the time to share your experience with Instant Checkmate. We're so happy to hear you have been able to find the information you are looking for. We appreciate the positive review and high rating!
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
A Great Search Tool. I use Instant Checkmate to supplement my Ancestry.com tool. If I get stuck trying to find someone, I use Instant Checkmate to get moving forward again. I do wish it provided the ability to delete reports and searches instead of archive.
Reviewed July 28, 2017
I have been able to obtain most of the information I have sought. However, I recently had to restore my computer to its factory settings and have not been able to sign into Instant Checkmate since. This is a source of constant frustration to me.
Hi Larry,
We're sorry to hear that you are unable to login! A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
The reports are great. That's great. However the billing system is downright dishonest. They sell you a package and Bill you then they change the package and Bill you twice both the old amount in the new amount. When you protest they say they can't find your account so they don't give you the money back. Be sure to buy through PayPal. That'd be the best way to protect yourself. If you must get these reports possibly there's a better service.
Hi Michael,
We’re really sorry to hear you were frustrated by our billing system. Our billing terms are clearly stated when signing up, but our member care team is available 24/7 to assist with any questions you may have regarding your membership. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
The last time I tried to pull info on someone you guys changed the way you bill. Seemed like a rip off to me so I'm going to find another company that bills by individual reports instead of your new way. Let me know if you change your way? A lot of base hits is better than a few home runs!
Hi Keith,
Thank you for your feedback regarding your recent experience with Instant Checkmate. We apologize for your frustrating experience with our billing system. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2017
When I first started with Instant Checkmate the search results were there. If you wanted more you paid for a premium report. Now with you get the report, you have to pay almost 20.00 for information you had previously gotten for the price of your monthly fee. I really feel I'm being ripped off and will be canceling my monthly subscription. Shame on you for getting people in then changing things up. Almost like a "bait and switch".
Hi Clarence,
We're sorry to hear about your frustrating experience with our reports. We sincerely apologize and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
The service gives you just enough info to stir your interest and continually asks if you were satisfied with the information given as well as for more money if you'd like further info. Very much a bait and switch type salesmanship. Not overly impressed nor totally displeased.
Hi Michael,
We appreciate your honest feedback. We apologize if you were not satisfied with our premium upgrade option. We strive to provide our members with extensive public record information in our standard reports. Our premium reports supplement our standard reports by including data collected from even more sources. We're sorry for any frustrations, and we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I would like a little more information on the reports. I use it quite a bit to kinda pre-screen guys my 21yo will be meeting, and it gives some... but the last guy, I KNEW had been arrested for kidnapping, illegal home entry, and 2 other charges; but those weren't even on your report... let alone if he had committed PRIOR FELONIES!
Hi Patricia,
Thank you for your honest feedback. We apologize that we were unable to find all of the criminal records you were expecting. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data.
If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
A ripoff, you pay one price and they tell you what info you get. Then once you get the info nothing really is Available until you upgrade which means paying more. I feel it is just a way of getting people's money and giving information that really is not enough.
Reviewed July 27, 2017
I really like this tool as a teacher. Since I teach at the College level, my adult students sometimes act very strange. This way I can look them up on Checkmate and determine if they have a criminal record. In Kansas we now allow concealed guns on campus. Two times using this alerted me to a dangerous situation.
Hi Kathleen,
Thank you for taking the time to share your experience with Instant Checkmate. We're so glad to hear that you are able to use our service to help keep yourself safe!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Not worth buying! Couldn't bring up my own name or past names. Not worth buying! I canceled this service and was told just because the service didn't recognize my current or past name that I still owed for the service.
Hi Bonnie,
We're sorry to hear you had a bad experience with Instant Checkmate. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
It's a good resource for finding out basic info about people quickly. I don't like the annoying pop ups asking me if I either "Love It" or "Don't Like It". Sometimes I get 2 pop ups for every search. Thanks.
Hi Len,
Thank you for taking the time to leave your feedback! We're glad to hear you find our service useful, and we apologize for the multiple popups. We'll be sure to bring this up to our development team.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
There are too many pop up messages while trying to work in Instant Checkmate. For some reason, the first search I tried to do was capture received as his name but agents can't get it changed. Other than these, I have been happy with Instant Checkmate.
Hi Paul,
Thank you for your honest feedback regarding your experience with Instant Checkmate. We apologize for the popups, but we're glad to hear you are happy overall with Instant Checkmate. We appreciate you taking the time to leave your review.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Seems to be a lot missed and most of it is criminal activity. On reports I've done there has been critical information missed and it has made it extremely difficult to accomplish my goals that I use this app for. I'm sure that most customers have nothing to compare your data to and have no idea.
Hi Thomas,
We appreciate your feedback, and we apologize that you were unable to find all the information you were looking for in our reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
It is very hard to cancel your membership, I'm still trying. No one to email, just an 800 number, no customer service. When you are dissatisfied, you just want to sever our ties with this corporation.
Hi Suzanne,
We're sorry to hear you had a hard time canceling your account. We apologize and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
In the past I have found your service very useful. But for these 2 people, that is my searches in the last 5 months, I have found it to be a frustration only; as you have a glitch in your save program that throws away everything that has been done up to that point the minute I hit save. :(
Hi Eleanor,
Thank you for your feedback. We're so sorry to hear about your frustrating experience! A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Your services for finding people are the best. I've had the privilege to use and priced the most competitive for what you get I believe. I do wish there was a lookup by address but otherwise, it has everything I need!
Hi Daniel,
Thank you for the positive review and high rating! We appreciate your feedback regarding the address lookup and will look into that. We're so happy to hear that you've had such a great success finding people through our service!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I like my experience with Instant Checkmate. It's very easy to use. I have very good results each time. The site provides useful information for the searches I have conducted. You can easily maneuver through each section of the reports. I am well pleased with the service.
Hi ORA,
We're so happy to hear that you have found useful information and that you are able to easily navigate through our reports. Thank you for the positive review — we appreciate your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
There are some benefits but many issues around inaccurate information and the most frustrating constant sales badgering in hopes of getting more money. The only real value surrounds looking up phone numbers and tie to names. Their trying to always up sell is annoying.
Hi Scott,
Thank you for your feedback. We're glad to hear you find our service useful, and we apologize for any frustrations you have had using our service. We will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I have tried multiple service providers such as Instant Checkmate. In four words - I AM A SUBSCRIBER.
Hi S,
Thank you for the positive feedback and high rating! We're so happy to hear that you are able to find the information you are looking for and that you find our site easy to use! We sincerely appreciate you taking the time to leave your review.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I find the Instant Checkmate program convenient and very thorough with their reports. I only wish I could print out a report to share with my Board of Governors. We usually stand around the laptop to read a report with unfavorable and favorable events.
Hello,
Thank you for your positive review and high rating! We're happy to hear you enjoy our reports. We do have a PDF feature that allows you to download a report and print it from your computer. If you have questions about this or where to find it, you can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I was very happy with the services Instant Checkmate provided. The results were accurate and the website was fairly easy to use. The only not-so-great thing was the price and ads (mainly ads). I primarily used the website on my phone's browser (a teenie iPhone SE), so ads/pop-ups were pretty distracting and took more time to pan through.
Hi Christina,
Thank you for taking the time to leave your honest feedback. We're glad to hear you're happy with our service, and we will keep your feedback in mind as we strive to improve our user experience on our site. Thanks again for the positive review!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Should be one price for all information. This two level system is overcharging. Information provided at introductory level can be gained through free sources if one knows where to look. Oftentimes the telephone numbers are out of date and therefore useless.
Hi Joseph,
Thank you for your honest feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more difficult to access. It costs us money each time we make a premium report, so in order to keep our monthly membership costs down, we do charge a fee to compile premium reports for our customers. We apologize for your frustrating experience, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
The information available on individuals is adequate. We have used it successfully to locate people who have been difficult to find otherwise. The main complaint that I have with the system is that, although I pay for the basic plan, it continuously pops up windows wanting me to subscribe to a more expensive plan. Even though I click the "do not ask again", it keeps asking and asking. I am considering changing service companies because of the ads.
Hi Terry,
Thank you for your honest feedback regarding the popups on our site. We sincerely apologize for your frustrating experience, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I use your service most every day to help in my genealogy research. With the help of the Possible Relatives I can piece family members together with their family branch. It has been most helpful in finding family members of adopted individuals.
Hi Candace,
That's so great to hear! We're glad our service has been helpful with your genealogy research. Thank you for taking the time to leave your positive feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
This site has helped me locate some good friends of mine. And also helped me verify some of the people whom I have met information. I find it very useful and would recommend it if you're unsure of a person's intent or background.
Hi Howard,
Thank you for the positive review! We agree that looking up the people you meet is a great use of our service. We're also so happy to hear that our service helped you locate some of your good friends. We appreciate you taking the time to leave your feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
The service would give you only basic information and for each level you were charged more. So bottom line it gave me nothing of what I needed. Most of what I paid for was basically common knowledge already by public information so why would I want to pay for that. It was that way on the 3 searches I did as well.
Hi Linda,
We're sorry to hear we were unable to provide the information you needed in our reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I do not like the new format at all, nor do I appreciate the system continuously asking me how I liked the report I received about a particular person. I'm not paying to have to give you constant feedback. I vastly prefer the previous format, not what is essentially a tree of results. I will not continue to use Instant Checkmate beyond my current agreement if you are unwilling to switch back.
Hi Richard,
Thank you for your honest opinion, and we sincerely apologize that you are unhappy with the formatting changes we made to our site. The updates we make to our site are to improve the user experience based on feedback we've received from our customers. We apologize for your frustrations, and we will contact you in order to work out a resolution as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I called last week to cancel my subscription and did not get a verification email. This site does not give me what I want. I cancelled once before, but thought I would give it another try. Not happy. Somehow I click on things twice or by accident without knowing it and then get charged twice. Not providing the info I am looking for so I am guessing this is not the site I want.
Hi Florence,
We're sorry to hear you were unhappy with our service and that you did not have a good user experience. We really appreciate your feedback as it allows us to make improvements to our site. We sincerely apologize and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Unable to get copies of invoices that you charge to my credit card. Your customer service email doesn't reply!! Your phone customer service never comes to the phone and when they do they can't help!!! Called several times left on hold -- ten to fifteen minutes. No one comes to the phone. Call back get a customer support person who can't help.
Hi Mike,
We apologize for your frustrating experience. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
My account was closed two days before it should have expired based on the way it was advertised -- monthly fee not 30 days! My card number changed and when I went to give the new number, discussion with the customer help resulted in a lot of "yes, buts. . ." and no contact by an administrator. Then I was offered a refund for the last month, which I never received, and no manager ever contact me regarding my experience. My problem was with the customer service, not with the actual service when it was operating. HOW YOU HANDLE YOUR CUSTOMERS MAKE A BIG DIFFERENCE!
Hi Sherrill,
We're really sorry for your frustrating experience with Instant Checkmate, and we apologize that we were unable to get your issue resolved when you contacted our member care team. A member care manager will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
The bank canceled my card because of fraud; you guys did not notify me that my card was failing and you didn't allow me to continue my subscription at the same price. You wanted to charge me more money per month so I canceled my service. NOT GOOD!
Hi Kimothy,
We're so sorry to hear about your frustrating experience. We apologize that we were unable to help you sign back up for your original subscription. A manager from our member care team will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
It is nice but I am not sure if the information is accurate and updated. Price that is charged seems slightly high. I do like the idea of Checkmate and is good for the use if you are a business owner.
Reviewed July 27, 2017
Every person I searched was inaccurate, sometimes not even the same person. I also only signed up for one month and they charged me twice. I have a dispute going. Just don't waste your money. The website is misleading. I have an arrest, it doesn't show up. My mother in law is pictured as someone else. The list goes on.
Hi Megan,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Not updated regularly enough. Too much old and inaccurate information. Also, cost for individual premium info has been raised way too high. I suggest a one-time premium membership fee as opposed to individual search charges. I believe the company will receive more new memberships that way.
Hi Nkem,
Thank you for your honest feedback. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I've been a member for several years now. But lately, the sign on process has become more difficult with all the items to check through. And then it doesn't always work and I have to do it all over again. I would think my member name and password would be sufficient. Besides, the information found on your site is as much as 20 years old in many cases.
Hi David,
Thank you for your honest feedback regarding the new login process. We sincerely apologize for your frustrating experience. Unfortunately, we have encountered fraudulent or unlawful use of our services which can put consumers and Instant Checkmate at risk. We put this extra precaution in place to help keep our customers safe. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I was a member of Instant Checkmate for over I believe a year and a half. The credit card that was on file for easy pay purposes was renewed. For some reason, I was informed at a later date that the credit card company had on file was not excepted. When I received my updated credit card with new expiration date, I immediately updated the information you had on file. For some reason, it did not take in your system. After calling one of your representatives, I was told rudely that your company did not have the new information on file. I offered to the person I spoke with to update the information at this time, and offered to pay any past due amounts was, but this was rejected. I was paying $14.95 per month and was very satisfied. I was told I would be billed at a higher rate, even though I was a member at $14.95 for over a year and half with no problems. I refused and terminated my membership because I believe this was highly unfair!
Hi Arthur,
We're really sorry to hear you had a bad experience with our Member Care team, and we apologize that we were not able to assist you with your request. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Not only does it require "membership", you have to pay addition money for the information that you really think comes with it. For the most part, it's a case of false advertising. It's very expensive to actually get what you think you signed up for. In addition, the auto renewal is hard to stop. I just had an auto renewal charge. I emailed them to no longer auto renew after this one, but received no acknowledgement that they received it or took any action. So I'm not sure if they will do what I asked for. I won't be using their "service" anymore. Very dissatisfied with the information provided, especially all the wrong information, basic information, like phone number and addresses. You know, the things we used to get for free in the phone book white pages. Don't waste your money.
Hi Louis,
We're sorry to hear you were not satisfied with the information in our reports and that you had a difficult time canceling your account. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Fast and fairly accurate... Like the % of chance by group of accurate info. Don't like the extra cost for a deep search after paying for the yearly service, should offer maybe one or two deep searches a year. Good Links on neighborhoods profile of people surrounding your search area.
Hi Cass,
Thank you for taking the time to leave your positive review. We're happy to hear you find our service fast and accurate! We also appreciate your honest feedback regarding our premium upgrades. We will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I really like Instant Checkmate. Finding people is made pretty easy. However, it seems to have changed a bit recently. When I ask for a name, I seem to get last names that I did not ask for. I sort of like the old way. I do like the timeline. Also, the birth name for women is not accurate. My own shows my married name. Most of the women classmates also show their married names, which is not helpful. I like having women birth names to help verify the correct women. Also, there is a pop up now asking me if I am happy with the results each time I look for another person. That is annoying when I am looking for several people. I am in real estate, however, I use this mostly for keeping track of classmates. I am the head of the High School Reunion committee.
Hi Donna,
We appreciate your honest feedback. We apologize for any frustrations you may have experienced with the changes we made to our site. Please feel free to reach out to us if there's anything we can do to improve your experience.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
This is an outstanding resource. The information is accurate, and the site is easy to negotiate. Not only is the information accurate, but it is also extensive. The disclaimers are easy to understand. The cost for this service is reasonable. I use it several times a week.
Hi Danny,
Thank you for the positive review and high rating! We really appreciate your feedback, and we're happy to hear you find our service easy to use and useful!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Having to pay $20. For a premium report is a waste of money. I've experienced that there's little or no new information available. Offering an upgrade should only happen when there's actually more information available. In past years more details were available without having to upgrade the report to Premium.
Hi Robin,
Thank you for your honest feedback. We're sorry to hear you weren't satisfied with our premium reports. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I love the results once signed in, but hate the no robot part of signing in. Do not like the screens that always pop up by themselves over and over. Also, I have lately noticed a lot of filled in information on individuals that has been incorrect.
Hi Daisy,
Thank you for your honest feedback. We apologize for your frustrating experience when logging in — we added in the extra layer of security to help keep our customers and our site safe. We sincerely apologize and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
CheckMate is great. Only major problem is that it fails to account for Date of Death on the people reviewed. This is extremely important information. We have recommended the above on several times in the past. Would it be possible to obtain this info from you in the near future?
Hi Luciano,
Thank you for your feedback. We're glad to hear you enjoy using our service. We apologize for your frustrations with the date of death data. We do provide date of death when it is available to us. However, there are cases where that information is not provided. We can only display the information we are given from our data providers.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I showed that I had time remaining, but was unable to search, seems like I was blocked. So I chose not to renew. It was an ok service, but found SPOKEO was a little better search engine. For the casual time I spend searching it is a little too expensive.
Reviewed July 27, 2017
I don't know yet, haven't spend enough time to determine if I can get my investment back. As yet not enough area to cover. I've got about 10% feedback from my inquiries. It lack broader range of e-mail look ups. Great idea but not as much information as I would like to see. The hit rate is not that great. Most people I search can't be found.
Hi Dennis,
We appreciate honest feedback — it allows us to do our job better. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I'm very happy with the hard work Instant Checkmate put into their site and work to give the information you want. I've been with them for a while. They improved their format and all. As far as I'm concerned, they're the greatest. I'm looking for them to stay that way.
Hi Melvin,
Thank you for the kind words! We're so happy to hear you enjoy our service! We appreciate you taking the time to leave your positive feedback.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
One of the pop-ups has a box that says "don't show this again" but that doesn't make it stop. I have found the service reliable and the information accurate. I use it in my volunteer service and in my work which requires me to know my customer. Instant Checkmate allows me to fulfill that responsibility. I'm Master of my Masonic lodge and very active in Kiwanis. These and other service and fraternal organizations require personal contact to stop the loss of members. Instant Checkmate also facilitates such contact.
Hi Van,
Thank you for the positive review and high rating. We're happy to hear our service is helpful for your volunteer service. We sincerely appreciate your feedback, and we will look into that issue with the "Don't Show Again" checkbox.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I have used this product for several months to locate classmates for my upcoming class reunion. It is difficult to assess the accuracy of the product but has been very helpful. I have been able to locate many of the missing.
Hi Dianne,
We're so happy to hear our service has helped you locate some of your classmates for your upcoming class reunion! We appreciate your feedback and positive review.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
I'm happy with the service. The basic service provides all the information I need. I use it to verify address of organization members who may have moved and not left a forwarding address. However, this last price increase of around 10 dollars without any additional service was almost a gouge.
Hi John,
Thank you for your positive review — we're glad to hear you're happy with our service and that it helps you verify addresses. We appreciate you taking the time to leave feedback of your experience with Instant Checkmate.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
A couple of the subject that I did a search for turned up with inaccurate information. I submitted flags with corrected information that Instant Checkmate never acknowledged or updated. Given that I consistently see information not being corrected I have to question the accuracy of any information that is pulled up.
Hi Michele,
Thank you for your feedback, and we apologize for any inaccurate information you may have come across in our reports. We sincerely appreciate you taking the time to flag the inaccuracies you come across. While we are unable to make all the changes that our customers flag, we do receive this feedback and it is helpful to us. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and accurate as possible. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
The service is fast as has what seems to be accurate and credible information. However I was very disappointed to choose the service then go through all the timely steps to receive the information I had requested to only then be told if I wanted to view anything from the report I must pay for it. You should not advertise as being a free service. If the ad had been honest I would've chosen another site and not wasted all that time but this is only because I am struggling financially at this time. However, Had I had money I could've spent at the time, I would've been drawn towards your service if your ads honestly stated your fees.
The fees you charge are by no means unreasonable and are priced competitively. Almost every Information Search Companies are using the same strategy as your company and it gets frustrating, if not downright infuriating, to go through that process over and over again, and this is something not only I have experienced. Several friends, and even a co-worker of mine have stated about this. Other than this issue, I have used your service several years ago and I was quite satisfied with the all around experience.
Hi Barbara,
Thank you for taking the time to leave your honest feedback. We apologize for any frustrations you may experienced with our site, but we're happy to hear you were satisfied with your overall experience. We appreciate the positive review and high rating!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
On two different occasion, I tried to discontinue my membership. I tried calling the number provided TOO MANY TIMES TO COUNT. Never once did anyone ever pick up. The service provided was fine but if I can't stop my membership when I want to and as advertised, then I can no longer use, support or recommend this product and service to anyone. If there is another way to stop the membership please share. But, I tell you, the phone number did NOT work.
Hi Carla,
We're very sorry to hear you were unable to get ahold of us on our customer support line. We just want to verify that you were calling us at 1-800-222-8985. We apologize for your difficulties canceling your account. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Someone tried to use my personal information to open up Credit Card Accounts. Instant Checkmate listed people associated with me. Among the people on the list were the people who were using my personal information. I was supplied with their names, addresses and phone numbers.
Hi Iginio,
Thank you for sharing your recent experience with Instant Checkmate. We're so glad we were able to get you the information you needed. We hope you were able to get everything straightened out. Thanks again for the positive review!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Research is so important in my business, as well as safety. Checkmate helps me do the very best for my clients and also keep me safe. [Found out I was working with a felon due to Checkmate's background check info]... Won't do that again before checking.
Reviewed July 27, 2017
Wanting too much money for "add-ons". I hope my account was canceled when I asked for that two months or more ago. I don't agree with the "add-ons" being per person. I'm researching. If I pay an extra fee, it should take one to a "level" of not having to pay more for each person. I believe it's a ripoff.
Hi Patricia,
We're sorry for your frustrating experience with Instant Checkmate. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). It costs money each time we make a premium report, so in an effort to keep our monthly membership costs down, we do charge a fee to compile premium reports for our customers. We sincerely apologize and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2017
Spokeo provides a much better experience. The ability to search by name, address, phone, email is awesome. I rarely use Instant Checkmate and often consider cancelling it. I would suggest you change your site to be more like Spokeo. The data and cost of both sites is similar. Yours is just harder to use.
Hi William,
Thank you for your review regarding your user experience with Instant Checkmate. We try to make our site as user friendly as possible, so we appreciate any feedback we get from our customers. A senior member of our team will be in touch privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2017
As a person trying to use this service to look up somebody's information, this was a horrible experience. First off, the website gives you artificial loading times ("We're checking the reports! Please wait 10 minutes, even though the process is almost instantaneous!") while asking you more questions (you're paying for a service, yet the website is trying to milk more information out of you, about the person - I don't work for you). Next, after wasting 10 minutes of your life, and giving up your email address ("Give us your email address so you can save the report!"), it has to wait AGAIN.
Finally, after all of this unnecessary waiting, it reveals that you have to pay for the report. So, you basically waited this entire time without being notified prior of any payment required. The payment page is extremely misleading. I wanted to just get a "premium" report on this person, yet the way the website is set up, I got fooled into signing up for a 1 month subscription with unlimited background checks. Not what I want. Also, the background check was inaccurate. There was very vital information about an arrest record that was left out. This is public information, so if this site failed to pick it up, it must have a horrible system, or database that is never updated.
I implore anybody NOT to use this service. They also have no online customer service; a telling sign that there are many issues with this service and they have no care to fix them. I will be calling tomorrow, because I want a refund. From the other reviews, it seems that it is incredibly hard to get in contact with customer service anyway.
Lastly - I immediately went to cancel this subscription. When canceling, I was offered to keep my subscription, with any extra months being ~$10 instead of the normal price of $34.78. This is a huge red flag that this website is desperate for customers, and has bad service. If you are charging over 3 times the price of what you can, that is dishonest. If you are offering to give a huge discount to leaving customers, it just shows that you are desperate and your service is faulty.
Hi Joseph,
We're sorry to hear you had a bad experience with Instant Checkmate. We are a subscription-based service, and we never claim to be a free service. Our register page is very clear about our billing details and terms of use. We sincerely apologize for any confusion regarding our policies, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 7, 2017
Instant Checkmate was extremely quick to respond and resolved my issue right away.
Original Review: July 16, 2017
I have tried over 5 times to get through to customer service to cancel my account which they have continued to bill monthly even though I cancelled over a month ago! I have waited on line for over 45 minutes each time then only to hang up out of frustration since apparently my time is not worth anything! If I could give NO stars I would! Plus I agree with others, the information you receive on searches is so vague, it is a joke! Oh and then yes, a blurb comes up saying if you purchase further information on this person, you will get all the dirt! NOTHING extra! Only to charge you again for absolutely nothing! I will not use these services nor would I recommend to anyone.
Hi Eva,
We're happy to hear that our member care team was able to get your issue resolved. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
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