Instant Checkmate Reviews

Signed up to get info on a relative. The name, DOB, and some relatives were accurate. The information in question shows a 16 year old went to high school and college at the same time. Hard to believe the information in this report and they rely on the consumer to verify the information. I thought I was paying for verified information. Not worth any amount of money.

I absolutely can not believe how easy it was to get a refund. Somehow I was set for monthly auto when I only needed a 1 time deal. Your associate was so gracious and kind, I wish more businesses had the integrity that you have. I will definitely come back knowing you have a stellar reputation and put your customers first! Thank you so much!

I found everything I was looking for other than I think some misdemeanors do not show up or maybe they fall off after so long. Otherwise it’s a great service. I would recommend using them to check yourself and others records especially if you feel someone may be hiding something.

My husband and I are looking to sell our house. The realtor we hired started acting shady so I wanted to do some research to make sure he is who he is. I found lots of info on him that he's a scammer not even a legit realtor. This site saved us thousands of dollars of paying him for services he isn't authorized to do.

Intuitive and accurate. Great for checking out dates. Turned out one of mine was on Megan’s list and married and had filed bankruptcy and had a lengthy criminal history. Completely worth the fee to avoid all that drama. Found someone nice with a clean file so it was totally worth it.

Easy to use the search and got information I was looking for. Response time was quick in my search. Since I had it for a month I searched other people and was able to send in corrections I knew did not belong to the person I searched.

Absolute pleasure speaking with Al. He was so helpful, patient and informed. He walked me through all the issues I was having step by step. Saw I had multiple charges and made a refund to me. Set me up with the perfect plan for the perfect price. Great gentleman.

Spoke with Nick, who compassionately took care of the problem I had. I am not great at writing reviews but if all of the employees at this company are as kind and helpful as Nick....that says a lot about this company. Thank you.

I needed to use your service in the first month and it worked well. I noticed that your company was continuing to debit my account after I thought that I had cancelled the service. When I called customer service and spoke with Nick, he was great. He looked at the account, noted I had only used it in the first month and cancelled the account retroactively. Much appreciated and I would definitely use your company in the future.

I called on the phone for assistance. I didn't have to wait long as Le ** (I think was her name), your customer service agent, I spoke with was helpful, skilled at explanation of product and helped me better understand the reports. Your product was decent and fair given the money.

Received credit card statement yesterday & saw that we were charged twice for the same thing. The gentleman I talked to was exceptionally friendly and immediately took care of the situation with no issues whatsoever. Great Job and customer service. Didn't even have to ask to be credited - he had already done it before I even got to that point.

Unlike every other service of this type I have tried, this one actually found the people I was looking for, and gave me enough information before I signed up to let me know my first search was indeed the person I was looking for. My only objection is the cost. I understand that to provide all of the information they provide is costly, it is just out of my price range for a long term subscription.

Great service. Would highly recommend. Good amount of information received. Better than expected. Online personnel very helpful. Would sign up again if I find that I need to. Thank you. Will definitely recommend this service to my friends and family members.

I decided to cancel my service again, (I'm an on again/off again customer) and the agent I spoke with was polite and informative. I used some of the other background check services and comparatively speaking Checkmate has the best Customer Service.

Just when you've lost all hope of ever finding a business with that good old fashioned customer care service OUT of the Blue steps a company called CHECKMATE - EXCELLENT! Maryanne was delightful, professional, courteous, and very helpful I certainly recommend them! Thank You!...

Excellent customer service when my debit card wouldn't work to reactivate my account. When I called the 800 number, your customer service representative was able to figure out the problem and was able to reactivate my account using a different card number.

Best money I ever spent. Would definitely use this site again if I needed it!!! It gave me all the information I needed and was very accurate. It is very easy to use and has a great source of information.

I really liked this site. I wish they could go a little more in detail like what business or personal business property somebody owns. I will use them again I found some really useful information. I was able to find some distant relatives. Sincerely Stan

I wanted to do a background check on someone my child was starting to date. I had some concerns. This Instant Checkmate gave me the information for me to follow up on to make sure my child would be safe. All is well. THANK THANK THANK YOU!

Lisa, who handled my request, was polite, friendly and professional. I only cancelled because of financial problems and hopefully will subscribe again. I will definitely will recommend you to my friends. You offer a valuable service that is helpful to many people.

So far the services have been very accurate and informative especially as a Single Woman constantly being hit on by Men from other countries on Social media! I've found many of them to be nothing but ghosts and catfishing! You can never be too careful. Thank you for your service!

While I am somewhat disappointed with the information that I received from this program **** I cannot help but to appreciate the explanation and help from the service desk. Terrence went out of his way to provide the necessary information.

I called customer service to cancel my subscription because I had yet to use it ever and Albert was awesome!! (No issues with service, just never had to use it like I thought I would when I ordered it.) He guided me thru the process without any problems. So professional and courteous. Thank you Albert.

While the service was not quite what I was looking for, the customer service team was very understanding in canceling my subscription and making sure I was a satisfied customer. Give it a try. It may work for you and meet your needs.

Cassie did an excellent job for me in customer service. Very professional and personable. She really took care of me, answered all my questions. Although I didn't need to keep the service she didn't hassle me about leaving which leads me to think if I ever need the service again I would sign up instantly.

TOTAL SCAM FRAUD. BEWARE. DO NOT USE! Ran 1 report, authorized $34.78 charge. ICM charged my account $83.47 and $1.99 which I never authorized. By "agreeing to terms" on the site you are agreeing to a subscription which apparently allows them to charge whatever they want on an ongoing basis. TOTAL FRAUD SCAM DO NOT USE!!

Called in to cancel my subscription. The Agent on the phone was knowledgeable and reduced monthly payment. Very nice and courteous. Keeping subscription for now because of Agent's professionalism over the phone. Great customer Service. Very personable.

I called thinking I wanted to quit my membership. Ms. ** listened to my reason why and actually explained why I should keep my service. She was NOT pushy. She was informative on how using your company might help me with the problems I am having. She was right and I am very happy. Glad you employ such kind caring people. Thank you for all the info I now can get.

Customer service representative was very knowledgeable and friendly. Answered all my questions and solved my issue completely. Explained in very nice manner all my options in good detail. I had a question about something in a report and she was able to explain to me what it had meant.

I had a problem with my account and needed help right away. Albert was the best and got it fixed right then. Too bad every business isn’t like this. I will definitely do business again with this company. Thanks Albert!

I'd like to express that although my call's purpose was in no way beneficial for her or your company, the customer service rep, Caroline, went over and above with assistance and guidance to accomplishing here said purpose. With respect and appreciation to Caroline....Thank you!!!

Caroline needs a raise. If not a raise, she needs to be promoted to CEO. She is very personable and professional. Caroline is a valuable asset to Checkmate. My dealings with her was completely easy and Caroline is very easy to talk to. Thanks.

The lady that helped me out was very helpful, super professional, polite and she helped me out the best way she could. And she made sure that my problem was resolved before getting off the phone. She gets five out of five stars.

A friend of mine gave me some information on a gentleman I have been dating for over a year. It was not complete so I decided to look into his background for my self. Instant Checkmate did a thorough job and the information I received was just what I needed to be able to make an informed decision about this person that I was getting serious about. Even the cancellation process was easy and the sweet lady that assisted me was great. With employees like this fine young lady your company will do great. I will highly recommend your service to my friends who utilize Facebook and other chat rooms. Thank you for all your assistance.

If you want to walk through 15 slow online steps, which lead you to believe you’ll receive helpful information, you are on the right website. Had they led with their fees before wasting 10 minutes of my time I would’ve understood, considered, and either moved on or subscribed. Instead, their long-winded click-journey was a pain in the ass and waste of way too much time. When I ultimately sign up for a background check service, I will do it from a reputable source that doesn’t mislead me down a fake click journey of **.

When I wanted to cancel my month trail after 2 days, it was easy with no pressure from the rep on the phone. I was disappointed that the information that I received was vague and I didn't get anything that I could have found on my own. Great rep. Jake!

Amazed how thorough info was. Was able to find info on anyone I wanted. Great format. Was able to download all reports to save or print out. Really great service. Very easy to use after I got the hang of it. Took a few times but finally was able to use quickly.

This is a joke, when you log in to learn about the website and what it has to offer, they ask for your email, and then every time you turn on your computer they spam you with fake alerts on people. There should be a law against spam companies like this.

Great site. #1. Thank you. Found what I needed...Checkmate work what I needed to find out, City and State, A great website to find what to see about things that you may need to find out. Also a good way to remember is short "ICM"... I already told relatives to go to this site if needed. Again Thank you.

I took advantage of the free trial membership, and was able to find information that I could not find by doing my own searches online. Definitely came up with deeper information. After my trial period, I called to cancel and spoke with a lady named Joslyn who was very friendly and accommodating, definitely a customer service asset! Overall, I was pleased with your service and would recommend.

I had been wanting to check on my report for years just to see if they were really reputable and this was a name with a reputable reputation. I was impressed with the thoroughness of the report. Excellent and easy for anyone to use. It was nice to see all my old address and phone numbers that I had forgotten and all my email addresses too.

There was very little information provided and they started charging monthly to my account even though I never agreed to a subscription. Very unscrupulous. Beware. Check your account later to make sure that they haven't done this to you too.

The young lady that helped discontinue my service was amazing. In my experience when discontinuing a service, the people are rude and give you the run around. I only used the Check mate once, the 5 stars were earned by the young lady. She was professional, friendly and her phone voice was so pleasant. She needs a raise. She is amazing at her job.

I looked at Instant Checkmate as my partner, where I made valuable discoveries. I was delighted to find friends from my past, with the hope of contacting them in the future. I found a lot of useful information, but would have liked less information re sex offenders in the area.

I found what I was looking for! Great job on helping me out! I needed this to look someone up and it was a great help in finding what I thought I may find. I have recommended you to other people and they have found you helpful also! Thanks again!

After some investigating, we were able to to find out there was a second email address that I was never using and showed no activity that I was paying additional charges to my credit card account. Note to self, always check your statements. Thank you Andrew!! Your help was greatly appreciated!!

I called in reference to an activity on my charge account and found that it was from an search service that I assumed was cancelled. I spoke with an extremely delightful representative by the name of Caroline, could be Carolyn, and she was very helpful with my problem. I would hope that all of your representatives at ICM are as people oriented as she. Thank you and she for the assistance and wonderful contact.

I was very pleased with not only the quickness of my search, but also the how accurate the information was. And also learning some things that I never knew about people I thought I knew all about. Thank you for having such a great web site.

Good experience for the usage needed and refund was processed successfully when requested. Thanks for the good time on the phone when discussed to get the refund done in quick fashion. Thanks for the help. It was really appreciated. The customer service was tremendous and the wait time was not too bad.

The information was good, but I thought there would be more. Most if not all the information was accurate. Kinda fun to check out family as well, although no real surprises. Timeline could have more information in it - didn't see any real financial info like home purchases etc. Appreciate the service and would use it again.

The young lady was most knowledgeable, warm and yet super professional. I would certainly love to get her again if in the future I needed assistance. She had so much patience with me, an elderly woman with zero knowledge of computer work. Thank you for having an asset to your team. Mary

The customer service representative who helped me was very informative, polite, and helpful. He did a great job! The site was easy to use and very useful. I appreciate the opportunity to try it out for a very low price, and I would highly recommend it to others.

Very accurate, update information provided. I definitely recommend this site for anyone needing to do a background check on someone. It's definitely worth the small price you pay, to get that peace of mind you need. I highly recommend! Fantastic customer service as well. Don't hesitate.... using their service is worth every penny.

Great people to work with they take there time to make sure that everything you ask for is working very helpful and under standing customer service. I will be using their service again I'm sure. Very affordable too. Thank you again, Redgey

I received what I was looking for and the site may not have everything but it had enough. Thank you for allowing me the opportunity to use your website and I would recommend it to someone if they wanted to check or confirm something.

Unbelievable results super accurate and fast. I will use you again. Gave me info that I would have never found on other websites. Gave this website to other friends to use and they absolutely loved it. We highly recommend it.

Marisa was very helpful and detailed in explaining the various products and her specific recommendations. Wonderful customer service: quick, helpful, and thorough. This is definitely a site I would recommend for those who need an insider scoop on a potential partner, roommate, or date.

Instant Checkmate gave me so much more information than I thought ANY service would. You can find out so many things about someone with pretty limited information to input. Their services really helped my family when we needed to look into someone that sounded more than a little fishy.

Was able to easily access all the information I was looking for and customer service Dept was AMAZINGLY FRIENDLY & HELPFUL. For someone that isn’t tech savvy, this site was very easy to navigate and user friendly. Will definitely recommend to friends. A friend recommended this company to me and they did not disappoint. Again the customer service was top notch!

The service takes a lot of time to get information. The information in some cases is not up to date. I evicted a tenant and it did not show up in the report. My tenant had several police visits for domestic abuse that did not show up after he was evicted.

Was not surprised by anything. All information including financial hardships and my social media history was expected. Very satisfied. Was surprised to find out the number of sex offenders residing near me, but it was good to be privy to that information anyway.

Had a great and easy experience with instant checkmate. Information seemed very accurate. Looked up records on most of my family. Very well worth the money and Caroline in customer service was awesome! Thank you!

Great Customer Service. Very nice and helpful. I have always been happy with the service and I have located the person I needed to. In the future If I am in need of located some one I will use your service without a Doubt. Thank you.

I was not very satisfied with the actual reports. They were missing A LOT of very crucial information. I forgot to cancel service immediately. Called panicking after seeing more charges. Spoke with Jesse and he was AMAZING and talked me off the ledge. Thank you Jesse. You’re the man!

I needed to reactivate my account for an emergency background check. I couldn’t get in and your agent (I’m sorry, I missed her name because I’m freaking out!) was so very helpful to me. She first gave me the information I needed and then figured out how I could get my account activated again. Thank you so much. I have the information (albeit scary) that I needed.

Good service - easy to use. I found the people I was looking for very easily and was able to get in touch with friends from many years ago. All of the information I wanted on these people was available and they were happy to hear from me. I told them how I found them and they plan on using the services also as they have friends that have been lost to them.

Had good luck with find a old friend. Would tell any one to use it if they are having trouble finding some one. It works ease and is simple to use. I have been looking for my friend for three years and it took me about ten minutes with Check mate.

This was very helpful. It was recommended to us for checking out a roommate. Evictions and criminal history. The site was very easy to navigate and the information was easy to read. Thank you for creating a good product. I will definitely use this service again when it is needed.

This company is a total scam. They will get you in with a one off report search for $2.99, and then even though you do not sign up for a monthly installment they will go ahead and charge you $34.78 USD per month. This works out to nearly $55 AUD per month!! they are sneaky. You don't notice until you go searching where this extra debit came from. It took me a whole 3 months to figure this scam out. So total cost of this lesson $155. I have emailed the email listed as well as the phone number listed, only to NOT get a reply in over 4 weeks as well as the phone number does not pick up. This company is a scam and everyone who has been scammed should get together to sue them for our money back. I hate companies that take advantage of consumers this way.

The person help me so much. YELENA was very patient with me because I am blind and deaf. She is very well trained with the job she is in. My medal in "gold" for her. God bless you and your co-workers and the superiors CEO etc - thanks a million.

Truly grateful to Instant Checkmate as I was able to find someone who needed information to help someone out of a difficult situation. It all worked out thanks to your service. And, there is a happy ending to this difficult situation that could not have happened without my ability to search and find them. Thank You!!!

If you have questions and are curious about someone. Checkmate can answer them. Police records, education, where they have lived and are living now. Employment and social or professional organizations. We can no longer say we live in an isolated world. You just have to know where to look and whom to ask.

Offer free reverse phone lookup and then you have to pay. Should be shut down for falsely getting consumers to pay, if it is it is free but you get nothing free. FTC should shut them down before I file and sue

I only checked 2 people and I was satisfied with what I found. It is simple even for a computer illiterate like me. Just don't be surprised at what you might find in someone's background and if you check yourself you might find something you had forgotten.

My go to source if I am wondering what has happened to someone. This service finds it quickly without having to sort through hundreds of names!! Would recommend it first. You won't be disappointed. Try it and see!! Yeah!! Yeah!!

My experience was good. I got the information I needed and the price was very reasonable. You could make downloading the reports a little easier. I wasn’t sure when the report was ready how to access it.

When I called this morning to cancel my account I had the pleasure of connecting with your associate Neil (**). He was very helpful and polite and he even called me back when he could not hear me on his phone.

Great customer service!! Jocelyn was very helpful in getting my issue resolved. I signed up for the wrong service and she explained the different levels offered and was able to help me resolve my issue. I am happy I didn't have to wait long to speak to someone.

Great customer service! Was very professional and made sure all my questions were answered. Even helped me expand my services and dropped the price! Would help if we could enter middle names so the search can be more specific. Thank you for all your help! Trista

Too much money for the information and a re-occurring charge every month unless cancelled. I feel it would be nice with a one time charge. Use and return if needed. I would use again if I needed to run a new renter.

Your "timeline" has overlaying images when trying to print out a section or portion of it... very frustrating. When scrolling down the screen towards a more recent history event your timeline doesn't hold that position to make a printout... it rolls back up to the top again and shows an overlapping image which is unreadable.

I had a great experience with Instant Checkmate. I received the information I needed to make an evaluation on a rental candidate. Customer service is awesome, super helpful. I would highly recommend Instant Checkmate to anyone needing services such as this.

Very kind and understanding. She explained everything without making me feel like I’m dumb. I was confused as I only bought for one month or so I thought! I checked my checking account and there were these charges. She explained everything to me on how it works.

I called to cancel my membership. She did that and said I would get a confirmation email, but I did not. If I had, this would be 5*, she couldn't have been nicer. I wanted to do this survey because of her, and because I have used three other services and your is the best.

Very quick and efficient and pleasant to speak with. Clearly provided all the information needed to cancel service ice that I no longer require. If in the future, I need the service I will sign up. Not needed at this time however. Thank you for your commendable customer service. Caroline was quite pleasant to speak with regarding my cancellation. Thanks.

I forgot when I signed up that I'm going through a loan application that requires no additional charges or purchases until the loan process is done. The customer rep was very efficient, friendly, kind, and quick! She offered a reduced cost for the service, but I cannot do so now. I will return in the future because I like your service! I needed to check on some family's history and I found what I needed. Thank you for your service, I found it safe and worthwhile. GM, Arizona. Thank you!

Very accurate in details. Would recommend. Would use it again. Found family members and addresses contacts, places they have lived. Works well for background check. Good for work or renting. Find out everything you want to know about someone just like a private investigator. Money well spent.

I needed help getting into my account for the first time as I had typed my e-mail address wrong. The gentleman that helped me went above and beyond to get me into my account. He was very personable and extremely helpful.

I only needed the service for one month but signed up for a subscription somehow. Went to cancel service temporarily, and customer service rep. was awesome...We bonded over our morning coffee!!! Will use this company again if I ever need it.

Your representative, Erica, was very helpful and professional in how she handled my cancellation and credit. She was very cooperative in cancelling and agreed to credit my account and cancel future monthly recurring charges. She explained that my account was still available if and when I might need to access it again.

Caroline was very professional and helpful to me with setting up my new account. I had previously used Instant Checkmate but discontinued it a couple of years back due to the login process changing and becoming nearly impossible to use. Caroline assured me that she would walk me thru everything and it worked out perfectly.

He was very professional and helpful. The information I received from him was vital and needed to move forward with my relationship. Something that I would highly recommend to others in the near future. Thank you for your help and support. Later.

Dear Checkmate, Thank you for the recent phone conversation I had with one of your reps; Mary Ann. I used your service in May and I just got a notification in my email that $34.78 had been charged to my Pay Pal account. Mary Ann explained that the original agreement was to call within 30 days to cancel my May registration. I had not remembered to do that. So, she canceled my checkmate account and made a refund to Paypal. I am not use to seeing this type of service. No hassle, no accusing remarks, insults, time delay. Wow! You are a great organisation in my mind. Regardless that I am canceling my membership. We need more honest, reputable companies like you to actually put the customer first in the world. I give you 5 stars plus. With deep gratitude, John.

I received excellent and professional service on August 28, 2019 via phone. I spoke with a customer service rep whose name is Ianna who was speaking from San Diego, CA. She was very patient and more than willing to solve my problem. She was courteous and professional in every aspect of my phone call. In addition, she was patient and I did not feel rushed. I would rate her service as personable and professional and efficient. Thank you. Brenda

The site was easy to navigate and took only minutes. I am pleased with my experience. I use Instant Checkmate whenever I need to look a little deeper. I would highly recommend Checkmate to anyone who is dating online. You never know who these people on the internet are really!!

Contacted on phone for Info. Spoke w/a Lonora in Iowa? She is a very Professional & nice Person to be connected with. She answered all my questions; on Billing my Acct. each month. She was very informative, & even provided me w/ a monthly Discount, for using the Instant Checkmate Site very frequently. Your Site is actually the BEST; out of all the rest; as it gives better & more wholesome Info. Thanks for Reading.

The associate was very professional and efficient. Since again he was very patient and didn't take a long time to resolve the concern. I would definitely recommend this service to others. And I would definitely use this service again. Kudos to Checkmate! There is not much more I can say except keep up the great work. Too many companies have dropped the ball when it comes to excellent customer service.

The representative was courteous, helpful and wasn’t pushy at all. He in fact refunded me more than I had expected and only allowed me to be charged what I had actually used and refunded all the months I forgot to cancel. I will definitely be using ICM next time I need these services. Thank you!

They are simply harvesting your information to sell to third parties. Do not under any circumstances answer their questions. Do not under any circumstances give away credit card information to this company.

Albert handled my cancellation request quickly and in such a friendly manner. My account was under a different email than I had realized and he was great about helping me locate the account in order to cancel. He was friendly and professional 5 star rating and if I ever need this type of service again I would gladly use this company based on this experience, many times companies make it difficult to cancel but this was a pleasant experience!

Cancelling Account. Agent was efficient and friendly. It took less than a minute to complete the transaction. There was no pressure to re-subscribe, which I appreciated. As a result, I won't hesitate to use Instant Checkmate again should the need arise.

Erika was very nice and very professional. She was a lot of help. I am cancelling this because the report did not provide current Data. It provided a report from a deceased person a long time ago. So the report was useless. However, customer service was great.

You gave some good information, but it was very frustrating why you asked for an email address, because I tried to look up my own information and I wasn't able to because you said that my email address was already in use. Of course it was, because I was using it as I purchased a one month subscription for your services. I still think you should allow me to view my own report.

Nice to use to get an idea about the people you are in a relationship with. Found some things that I did not believe were accurate, especially in my report. It seems these websites like to confuse me with my sister because we are close in age.

From start to finish my experience was one very large headache. This company took payment for nothing. Then accused me of trying to conduct fraudulent affairs with my account. Although I have paid them I still have no up to date information about where my son is or how to get a hold of him. Checkmate is not a very honest or helpful company and are guilty of taking payment without providing the service they are being paid for.

The Instant Checkmate service is easy to use. It provides thorough information about whomever you wish to "check out." It provides the information quickly, which is helpful when you need to check someone out in a hurry. I found the information it revealed to be accurate enough for my needs.

I’ve had this for over a month now and really like being able to know a little more about neighbors and acquaintances. One neighbor is a convicted felon with a long rap sheet. Definitely recommend this to parents, folks who are dating and anyone concerned about who their neighbors are!

This is the best site I have found. I use this site quite often as I search for missing people. The Customer Service I received via telephone was EXCELLENT as well. Please keep up the good work. It's vital in helping me with my cases. I highly recommend it to anyone!

If you say something is going to cost so much that's how much it's the cost. Instead you charge one price so that you can charge another price so that you can charge another price and before you know it you spend more money than you would have if you would have used a different app they cost slightly more. First of all I didn't get any extra information that I couldn't have already got off the internet for free for myself. It's a scam and a total rip-off and you should be ashamed of yourselves.

I found the information to be very helpful to me. Now I really know the person my son married. She has numerous aliases and many husbands she meet in the penitentiary. I would recommend this site to my friends, family and associates. It is very thorough and informative.

I found the area where we had to put in the date of immunizations manually but then get sent an email because they didn’t match to be frustrating and counterproductive. If there is a system in place to check our records, why would we have to in put manually? It seems counterproductive. Not to mention, much more time consuming. If it is already being checked, the manual input is redundant.

Next time just make it clear you will be charging more than 4.99. I will not pay more than what your site said. It would be thanks for nothing. I was very dissatisfied with your service and wondered why I was even charged 4.99. Your services helped me with nothing it was a total waste of my time. I hope your service is not charging my card anything extra.

A+ for the search Options The Advance Search feature with age which it eliminates time, and narrows down your search with best chances of finding that family member. Great Customer service. It's a trial and error finding someone. Do not give up. Continue to search for your loved one.

It was very informative and thank you, it came in very handy searching out my past schoolmates for our 50 year reunion. Found people I haven't seen in years. Also helped me find an old roommate from 40 yrs. ago. and now will be rejoined with him and my best friend who were dating at the time.

They draw your interest by taking forever to "collect info" on someone, showing you the slow ticking progress bar, which gives you the illusion that's it's actually gathering in depth info. Which is only a ploy. You can find all the same info on Google. However, that's not my issue. My issue is they steal money from you by disguising what you're paying for. You have to actually scroll to find it and click on their terms of service to see that they actually will continue to bill you every month until you cancel.

Information found on myself and others was inaccurate, not up to date. Paid thirty plus dollars for information that can easily be found for free on Google. A waste of time and money. I'd like my money back.

I ran 1 search on someone back in November. I never signed up for a subscription to the website. A few months later I noticed a charge from Instant Checkmate. I thought it must be a payment service that is processing a water bill or something like that because I didn't remember what the website was called that I ran the search at. Today, I called the number and found out that this website had been charging me monthly. They offered me a partial refund. Then they tried to short the amount I was being refunded by $6/mo. This website is a scam. Stay away.

Many items are way too general making the reports difficult to search. If you pay for the service you should be able to add more precise detailed data to retain a more thorough report. The dates are overextended and a lot of one's criminal history is as well.

IMO, this is one of the best websites I have found, designed to help lawyers and other people find out more about adversaries and their lawyers, as well as trace the whereabouts of missing heirs, deadbeats and people using aliases.

Most information appears accurate. A lot of additional content is inaccurate and not related to the subject search. This could be to throw off searchers who have bad intent, but offensive to the neutral party. When you know what you looking for, all is good,

Could not delete inaccurate data in my report. Categories did not advance, so could not delete. Tried, but no luck. Otherwise, info was good. Was easy to navigate. Could try condensing the printed data. 98 pages to print is way too much. Don't need maps, or info on neighbors from 20 years ago. Same with sex offenders in the area. Not necessary. Thanks though for the info provided.

Good information but lots of mix ups. My stepdad John ** (71 ** Texas) his BC information (relatives, school, jobs, addresses, everything) is mixed together with another John ** (idk age AA California). Their information is all combined. Same with me. Most of the relatives listed for me are incorrect "**" and it doesn't even show my mom at all.

Had a great experience. I don’t need to use it anymore and need to end my membership. My information was very accurate. I highly recommend Checkmate to other friends as it is very sufficient and accurate, however, as I stated earlier I will be no longer needing my account and I will to terminate my account at the point. Thank you very much Checkmate.

I really appreciated the reports that Instant Checkmate generated. I found the information that I was looking for. I found out that my unruly neighbor had a past criminal history. I can now use the records in court against him.

I looked up a ton of people and got nothing. People I know have extensive criminal records because I can go to my county website and see it. Yet you show nothing! Plus you charged a hidden fee for accessing the info after I’ve already paid for the service. So much WRONG information it’s laughable. Bunch of rip off artists is what you are! Up yours!

It followed through with everything they said they'd deliver on. Customer service was easy to deal with and helpful. I recommend using this app if you are in the market for one like it. I wasn't disappointed and you won't be either.

Reading through these reviews, I see that I am not alone with my experience with not being able to get my personal information off of this website. I followed the opt out instructions exactly but my information still shows up as a result on this website when I google my name. Yet when I go directly to the website and search my name no results show up. I have even emailed their customer support at least 4 times with the link to my information and a screenshot asking them to remove it and I’ve gotten no response whatsoever. This company is clearly not following the laws for letting people opt their information off of their website. I was easily able to get my information off of every other website I found it on, except for Instant Checkmate. Their opt out process is completely fraudulent! This is causing me a lot of stress. There are so many of us who have tried unsuccessfully to get our information off with no success, maybe a class action lawsuit is in order.

I signed up for a month of access and reviewed the record of a previous domestic abuser. I was alarmed because it listed two arrests and 10+ criminal records. Considering the individual had made violent threats towards my loved ones, I saw this as an important expense. I am thoroughly disappointed with the results. They were a mix of records from the individual's father and their own information. For instance, it reported that they bought a house in 2012. I know that is a lie, but their father did. There were no arrest records. There were only 3 criminal records listed. I would like a refund, and I feel it is justified. I'd be more than happy to provide the screenshots of the "supposed records." - Blie

After I found that we did not need a background check on ourselves after all, I tried to stop all the push notifications I've gotten numerous times EVERY DAY FOR MONTHS. I'm told they'll send me a confirmation email to finish the opt out process, but I've never gotten it, even after multiple attempts. We didn't even subscribe to the service and we DO NOT NEED IT. This is driving us both crazy, to the point that if we ever did have a need for it, this would be the last company I'd contact.

I just paid $40 to do a background check and I know way more than what is listed on here. This is a complete rip off. And immense amount of information is missing and I am very disappointed that I wasted my money. I’m going to call tomorrow and ask for a refund which I doubt I will get.

I knew my deceased father was in prison, but did not know why. He was in prison when I was young, and died before I was out of grammar school. No one ever told me why. This terrible site exploited my curiosity and charged me $35 to tell me my father passed away ten years ago, when he really died over 20 years ago, and it gave me a report for criminal activity up until eight years ago. The BBB needs to shut them down.

I did one search providing name and location of the person. I know the date of birth, and other locations the person lived. This report came back with nothing about the person I searched. Wrong age, dob, locations he never lived at, etc. Rather the report came back with a few DUIs of a person with a different middle name and pages of child molesters at addresses he never lived. What a farce. Trust me. I have done background investigations for years and this one sucks!

I have noticed few days ago that I have strange transaction for around $34. I did not recognize it and did not recognize the name of company. I called my bank and informed them about this. They told me that it is subscription. So in panic I tried to check how many payments have been already made. And discovered that this company have been charging me every month for over half a year. I did not even know what this is for... Checked my email and could not find anything apart from confirmation that I have purchased on Instant Checkmate 'Unlimited PDF Downloads', Quantity 1 for total of $3.99. I could not remember buying this but many months ago I was doing research on company I was supposed to go to business with and maybe found something on their website which was helpful and wanted to see more and print it.

I used this service once and have just noticed that money is going out of my account. This needs to stop. I paid for a one time report so why is money still going out of my account 3 months later? I await a response!

This website has a lot of false information on my background in which my used to be husband used it to background check on me in which I supposedly lived in another state and I lived with several sex offenders and to where I was using dating website while being with him and for some reason that because Instant Checkmate has no school records on me am all of a sudden an immigrant!!!! As of now am receiving mental health. My husband is now on drugs because he DEMANDS I tell him the truth when there is no truth to tell. Thank you Instant Checkmate. You done ** up our lives with your false information.

A complete runaround. Trying to obtain background information about myself and received information about some other person. The website was frustrating with always wanting more money. I called for a refund, the girl was rude and unprofessional. She said my refund would be processed in 4-5 days. I’m so upset of the amount of time the process took to have my money taken with no service in return.

One of those sites that tells you that you can do what you want, and they have all the info that you're looking for only to get you through the entire process and then try to get you to pay and also they lied. Their business model is literally lying, and wasting people's time in order to try to trick them into paying for their service. They want you to think "oh, well, I've already wasted 30 minutes of my life waiting for this website to get to the point where it tells me that they charge, I might as well just pay them so I don't waste more of my time." I'm not going to spend 30 dollars to find out if they have the info they say they have (they don't), so like any sensible person I'm simply writing this one off as a scam.

I keep getting a popup whenever I go online with Chrome from this company stating they found two criminal records on me in my state and they offer to send me the records if I'll purchase a subscription from them. I have never been arrested or had charges filed or gone to court. This is a scam company but as they seem to have an email address I believe I will contact a consumer advocate attorney to see what my options are for this harassment.

I was very surprised to receive an email from InstantCheckmate.com today. I had been unhappy with the information available on their site and they refunded all of the money I had paid them. I would call that excellent customer service.

I have been on hold forever. This is a joke. Do not give any credit card information to them. You will not be able to delete it either. I'm pretty sure they may have been hacked because they allowed an unauthorized user onto my account and reactivate the account and do a ton of searches and premium searchs. Somehow, this hacker is also getting others to 'signup' for Instant Checkmate because they get free premium searches.

I googled my entire name and I saw my name associated with ex husband and other people and places that I don't know. I have also received and reported receiving a call saying that they were from the Social Security office saying that my car was found in Allen Texas when I have never been there. My car was with me. I was just getting back to work from having an accident.

Initially wanted to locate an old friend, now keep getting all sorts of pop-ups trying to encourage me to "dig into her life"... not interested in that. I have tried to find where I can remove my information from this site and "OPT OUT" of any future emails.

I have been trying for several days to remove my info, but have not received the opt out email. Read numerous reviews and seems like this company is known its non existent customer service and does not complete these removals upon request. Terrible site!

This site is showing that I have an arrest record from 2007, which is not only completely untrue but nowhere on my background. I worked in education until 2013 and had FBI and DOJ fingerprint clearance. Also,I have seen my background report from my employer, and there is zero on my report. Responses from them to other reviews claims that they have 3rd party info but that is untrue as I have seen my background reports from all my employers and never has there been anything. I have a very uncommon name so a "mixup" is highly unlikely. This site is just trying to bait you into paying for information on people with no results. Sad that they have to benefit monetarily by posting complete lies publicly.

I canceled my subscription 2/18 and unknown to me they continued to charge me at a higher rate 34.78 a month! I asked for my money back 12 mos, but they only agreed to 3. The person on the phone told me to watch for an email and keep checking my spam. I look every day and no email. I am going to take it further if my subscription is somehow not canceled...again.

Should be sued for inaccurate and misleading report! Says I am related to people never heard of, phone number never had and addresses I never lived at. Put on hold for over 45 min and no one answered.

Imagine my surprise when I searched my phone number online and found Instant Checkmate selling not just my name and number, but my full address, the names and addresses of my family members, and previous cities where I'd lived. This is an identity thief's dream come true! I instantly took every possible step to have my personal information scrubbed from this website. Instant Checkmate claims that they allow anyone to opt-out of having their data sold (interesting, as I never remember opting in)... but when I made the request from their website, I was instructed to click a link in their confirmation email to finalize the process. Well, I made multiple attempts and never received an email. What a shocker! What they're doing isn't just sleazy and violating — if they're intentionally stalling/sabotaging the opt-out process, that is ILLEGAL.

After trying to call the number provided to cancel a subscription I did not want, and going online to cancel, a customer support person from Instant Checkmate verified my cancellation and refunded my money. Thank you for your quick response. I appreciate it.

Your company is providing others with my private address and information. I have used the "remove my info" link numerous times to no avail. I have not received a single email to my inbox or spam folder. I have called but no one answered as well as emailed without a response. I cannot believe your company puts people's safety at risk by providing private physical address and phone numbers. If my information is not removed and I don't get a response to this I will be filing a formal complaint as well as listing a complaint with the BBB.

I have been trying to call customer service for two days as I've been unable to log into my account. NO ONE answers their customer service line. Are you kidding me? This is how you lose subscribers. That's IF they can get you on the phone to cancel their membership.