Instant Checkmate Reviews

So very pleased with the assistance this young man gave me. I was also, impressed with his professionalism and patience, as I was overwhelmed with the unsurmountable information necessary to get the answers I was looking for. Have they got the answers!!

Overall good information but it will be more efficient if phone number was available for searching more data. I will consider using your company again in the near future if the benefits of its membership improves. As A business owner I always use this type of service for the safety of my business as well as my clientele. I hope your services keep improving.

There was enough found to warrant a peaceful mind and what is and what is not. Just used the service as a verification of thoughts and and actions of another that I felt warranted verification. Thank you for your service.

I was able to use the service for a short time and it definitely met my needs. Most importantly, when I called to cancel, the Representative was friendly and agreeable without badgering me to continue. I appreciated being treated with such respect.

Although the person I was checking up on was not found the information I input confirmed that he was a scammer. Stupidly, I drove to his supposed location only to find out that he didn't live there and wasn't even known. Ladies, please be careful and use all the resources available including Checkmate. It will save your heartache and mostly money!

You located for us personal data about a person who we were acquainted with in Dallas, Texas in the mid 1980s. Your successful search led us to the County Courthouse of Dallas, Texas, from where we were able to acquire a copy of a marriage certificate. Thank you.

Service in getting the information I needed was great! I would use them again. User friendly, quick and easy. No problem finding all information. Very easy to read and all the contacts was just as I thought it would be. Very happy!

I was happy with the service, but do not have the need to use regularly. I appreciate the ease and helpfulness of staff to cancel my account. Thank you for your service and courtesy. If I need your services in the future, I will certainly call you again.

It's a great service to have if you need questions answered about people! I recommend this service to other people and private businesses. I only canceled because I felt I did not need the service any longer! If you want to know more about this service please contact them at their customer service number!

The information I obtained was very good/accurate. I had been wondering about this person for a long time. When I was ready to cancel my subscription, the Customer Service was excellent. The representative was capable and friendly. I would use them again.

When I set this up to check on some things that I needed to check on. I had no problem getting what I needed. Then I used it for 2 months and then when I went to cancel the lady that helped me did an awesome job. No hassles at all. She cleared me and I was done. It was that easy and I was very impressed and she or them were very cooperative. Thank you. Oh, I would recommend it to a friend but it is kind of expensive.

Personnel was very polite and professional. Site has good and bad things on it. Seems to lack in some information, could be better. I believe with so much information out there should have more. Want more info you have to pay more which I believe is a ripoff, you are paying for information not to be sent to other sites for more information on the same person you are asking about.

I was greeted with courtesy and professionalism. I have not used the service recently and was unaware that my subscription was continuing after one use. My cancellation was easy and the refund of my current premium was a pleasant surprise. Your customer service is excellent. I highly recommend Instant Checkmate.

I would like to thank you for your service. I was needing to check out a person who wanted to date me. It was good to see that what he had said was somewhat true. I would recommend to any friend who was needing this type of service. It was extremely helpful to me. If I need this type of service again. I will use you again.

I called Instant Check to cancel my account. Sandra was very helpful in canceling my account. She also found other accounts I was unaware of and gave me a refund. I would recommend Instant Check to others. I've had good luck finding people.

I used this service for only one party. I canceled it in the first 30 days. I have been billed twice so I called and spoke to a a very nice young lady who took care of giving me a refund for 2 months. Refunds showed up in less than an hour. You have a great company and The best customer service. Will use again if needed. Pete

Called regarding a charge - David was my representative and he was polite, knowledgeable, and professional. He was focused on my challenge and did his utmost to solve the issue. In a world where customer service is severely lacking, he was truly a bright spot and did an excellent job. Thank you!

I needed to check my own background prior to a job application. Everything worked great, except that I forgot to cancel my service. A month later I remembered, and called to cancel. The lady who answered the phone (Kathy?) was very helpful and gladly canceled my subscription, with no attempt to upsell. I appreciate the quick and efficient service. If I every need this type of service again, this is who I will contact.

I was auto billed for a long time w/o realizing it. I believe I only used the service once, around 18 months ago. So I’ve essentially been paying for something I did not use but your service department was easy to cancel with and was very helpful.

I was quite disappointed with the quality of information available. I already knew everything in my search file so it was a waste of time and money. Anyway I cancelled my subscription to your service. I have decided to never use any service like this again. Can't afford to waste money or time like that.

Your representative exceeded my expectations. There was no wait time to speak with a REAL person who not only knew her product but also exhibited an A++++ rating for customer interaction. In the space of 3 minutes went from prepping for a fight to being willing to recommend/suggesting your company to anyone who asks.

David was compassionate and seemed to care by issuing me a refund for a service that I was unaware that I signed up for. How wonderful! I will use or recommend your service in the future if the need arises!

Easy to use for someone that's not computer techy, found accurate information, and will use again when the time is needed. The trial cost well worth it, and very easy to cancel. Erica the representative was very pleasant to talk to when canceling.

Was able to locate the information I needed and I did. The site is easy to navigate. Was able to cancel the one-month trial subscription with a single phone call to a knowledgeable professional representative. I was initially hesitant to use the site however now I'm glad I did.

I was charged for a recurring membership, without my permission. But I called the number when I was notified of this and spoke with Cory and he was so impressive! He handled my case expertly and graciously. He was so kind and understanding.

I only wanted to look up one phone number, but signed up for a monthly account by mistake. Your representative understood my problem and quickly resolved it. She was most courteous and friendly. She was also very helpful in explaining my options. I so appreciated that there was absolutely no pressure for me to keep this account. I feel very confident in using this company again and also recommending it.

The person that helped me was very courteous and immediately took care of my cancellation. I haven't used the account in years and she refunded 6 months of my fees! I did not expect that so it was a nice surprise. Excellent service!

Great option to review personal information and find out if anything is listed that should not have been used for a rental, banking, identity in legal issues or employment situations so that it can be cleared up. Identity theft has become a huge problem in this decade and it is hard to find out about it until too late. This service allows you to search and locate current situations before they get out of control.

Found exactly what I needed in a very short time period! Easy to sign up and get started and even found a few pieces of information I never knew about which was quite helpful in my search! Easy cancellation process as well and excellent customer service.

The service provides accurate information, as much as is available. The arrangement of categories is helpful. I will use the service again in the future. The cost (subscription) was reasonable with choices. The support staff people are excellent. That's all I have to say. Thanks.

Instant Checkmate helps me to know more about people that I'm not sure about and who I'm dealing. The people at instant checkmate also helps me to resolve some financial problems that I have and to help me to stay a member with them.

Lisa was accommodating bundling everything together so that I could save some money. She was very professional and kind. I highly recommend calling their service, if you have any questions. I can't thank her enough for helping me to save money.

The gentleman I spoke with was top notch, I believe his name is Vincent and he lives in SW FLA. He was concise, diligent and extremely courteous. You have a true asset in this gentleman!! He was extraordinarily helpful, calm and collected. Thank you to you both!

Lady did a great job in checking on my account but it still reads the former employee's name. Hoping it will update in 24 hours to the updated account settings. Updated the payment information promptly but wouldn't let me delete the prior employee's information for billing.

No different than other sites. Got the same results at a lower rate. So many of these out there. Next time I will just do the best I can. I don’t know what else you want me to say but ok I will just keep telling you I was not impressed.

I was pleasantly surprised by the thoroughness and highly informative results produced from with this search. I was able to review and find out everything I needed (even though I didn't expect to). I will definitely use this service as I am sure I will need to do so again in the future.

Some of the Report I did not understand. The term of the word in the report were abbreviate. No police reports. No court. One of the main thing that I were looking were not there. Had some good information, but corresponding date did not match.

My Customer Service Rep. was very helpful and knew her job very well. Very pleasant to talk to. She did a excellent job, Need more workers like her. Very dedicated. Did not want to hurry over the conversation to get done. She was definitely an asset to your company.

Aaron (sp?) was very helpful in answering my questions and helping me with my account. Very patient and extremely polite which makes for comfortable phone interaction. Thank-you! I will be sure to recommend Instant Checkmate to my colleagues and friends. Keep great employees on to help with such problems.

Great service by kind, knowledgeable and courteous staff. Thanks. It was a pleasure securing your service and when I need this type of service again I will contact your kind, knowledgeable and courteous staff for assistance. Thanks again and again and again and again.

We would like to thank Angela for her help getting our account canceled today. We had already put in a request for cancelation that somehow didn't process but Angela was so helpful and made sure it was taken care of.

She was very nice, professional and helpful about assisting me with my account. She was not rude and did a great job at answering my questions. I would definitely recommend people for this service as it helped me find out information I wanted to know.

I felt the flat rate information was too basic. The information was incomplete and outdated. More money was required to get details. I felt deceived by the way the service marketed the product. It was not stated you needed to pay more than the original amount to get the detailed information. It was like being baited to keep paying more.

Great encounter! She was knowledgeable and helpful with a tech ignorant old man who talked too much and kept her on the phone too long... My handset actually lost power... She is truly a great customer service pro... Give her two raises and a great thanks and a hug from William... truly.

Agent Aaron was TERRIFIC!! Very helpful and informative!! I of course ran my own check first. I am shocked to see that someone named William ** is listed as my Associate?? Who is this person?? I don’t know anyone by this name and never have either!! Am I being pranked??

She was very professional and help me navigate the cancellation. I would highly recommend her to a higher positions. I do like your site but they didn't know about the reoccurring charges and it didn't seem clear.

Was very pleased to be able to find out information about my maternal grandmother. It was very important to me because My granddaughter got married and she get my grandmother's Cedar chest, and I wanted to know who it came from, with info on her great great grandmother and a picture, as my granddaughter was not born when her great great grandmother was alive. Thank you again.

Catherine was superior and it was refreshing to have someone who cared and was a pro. I was able to not only get the answer to my question she gave me insight as to how to get additional value from my plan.

I was immediately able to receive the information I was seeking. Within the month I knew I didn't need to run another report. By calling 800-222-8985, with my email address, I was able to quickly end my subscription with an immediate email confirming such.

They keep their word on helping you with the information you're looking for and the website very easy to use. Their information is organized. I learned things I didn't expect to know. It made me know more about that person in a great way.

Info supplied by Checkmate so spotty and inconclusive. Basically there was a print out of pedophiles with pictures not the purpose of my search. Very disappointed. I have used other background services and this one was so lacking in any useful content. No info on work history or marital status.

I was able to locate family members with that I had lost contact with. Even with many different people with the same names, I was able to identify the person that I wanted to find. Instant Checkmate has been a very helpful service. Thank you, Checkmate!

I only authorized a minimum payment of one month. I recently discovered that this billing continued for many months. Customer service would not refund those unauthorized payments. If I inadvertently signed up for continued monthly service it was not obvious.

Pro online very helpful and knowledgeable. Thanks for the confirmation number by email. Fast too! Good company. Can't thank you enough. Very happy. I thought I was going to have to wait a long time. PS. Excellent customer service.

I just paid for the service last night and now I'm locked from using it all because I used mine and my boyfriend's debit card for the service. I have never felt so discriminated in all my life. I will never use this site ever again and I will have my attorneys be in touch with them.

I spoke with a representative that was beyond professional, patient and very helpful in helping me add a new credit card. At first I tried multiple times on my own to resolve the issue with no luck. I would highly recommend Instant Checkmate- the customer service is awesome!

The customer service it was so professional and so patient. She walked me through step-by-step. I would recommend Instant Checkmate to everyone I know. I tell all my friends check everybody background especially if you're going on a date with them.

Her sweet demeanor never changed throughout the long process to get us signed up. It was our fault that it was so long. She is definitely an asset to your company. Based on our experience thus far, we would not hesitate to recommend your company to others.

Susan is a rock star. She stayed with us while we bumbled around and not once did her sweet demeanor change. We so appreciate her not giving up on us and being so kind and professional. We are not the most proficient people when it comes to technology. She is such an asset to your company. We would recommend your company based on our experience.

When I signed up for your service in the spring.. the first two reports I got were very helpful. WHAT HAVE YOU NOW DONE TO CHANGE THE REPORTS?? IT'S WORTHLESS. There now is no report on criminal records, no report on the names and contact number of X wives, No report on bankruptcies or foreclosures. No best match by horoscope.

Report seemed to be accurate and complete. Only needed 1 so called to cancel auto renew afterwards. Serviceperson was extremely helpful, communicated well and did what needed to be done. Works. No drama. Simple. Thumbs up!

Jason help me to understand how to use your service. He was well trained and walk me through the procedure. The person I wanted to find was not in your system. He also clear up my bill question. Whoever train him should also be complimented.

I've had limited experience with Instant Checkmate but found them very easy to work with. To add, I was (unintentionally) signed up for an annual use with a monthly fee. When I called to inquire they assisted in changing this status for me and issued a refund. This was very helpful to me as I don't need this service often; however, when I do, I will definitely use them again.

Hello there, I'm thankful for your excellent service, your Team were magnificent, and if I need your services again I would choose you and if I come across people about your services I'll be happy to refer and recommend you, so thank you for your support.

Agent Raven out of San Diego, California… gave me EXCELLENT customer service!!!! She is VERY FRIENDLY!!!! I could feel her smile and enthusiasm over the phone. She has EXCELLENT PEOPLE SKILLS!! Not only did she cancel my service (dissatisfied with it), she resold me into another plan that I’ll be paying monthly. And ALL BECAUSE OF RAVEN, Your co. WILL STILL BE…. KEEPING MY BUSINESS!!!! Instant Checkmate needs to hire MORE employees like Raven!!!! I STRONGLY RECOMMEND your company offer Raven a training position to train some of the other DEADBEAT AGENTS working the phones!!!! Thank you, Scott

Called the 800 number and my call was answered immediately. Nora asked questions to find out what I was after as not to waste our time. I really appreciated Nora’s thoughtful answers. She told me what the right answers were, NOT just what I wanted to hear. So refreshing considering the difficult situation that I’m trying to get answers to and a resolution for.

Use the program to get address info on long lost members of our organization. Very easy to use. Very friendly and useful when I had to ask for help. (once in over 18 months of daily usage). All steps are defined and easily read.

I was in need of getting several addresses for the family of a deceased relative. Service was good but I needed to go through another company to get results. This one was very expensive to use. I cancelled with both companies. Will not use again.

Talked with your person on the line and got the problem resolved in very short order. He was polite and effective. I wish there were more people out there doing their job as well as this gentleman. Was very satisfied with results. And that is what it is all about.

I called in due to a billing issue. The rep was able to not only handle my issue but exceeded my expectations with the resolution. Very easy to deal with… they even answered right away!!! 5 stars on customer service!!! Great hire!!!!

Instant Checkmate was easy to use and I found the information I needed very quickly. I would recommend the service to my friends. Lindsy was most helpful when I decided to cancel the service and not renew for another month. Thank you for this service. It was very helpful in identifying someone.

seems like an OK site, but there's a lot of misinformation on it. I imagine it's great for finding people, or a quick way to find stuff that's in public records. Just wasn't what I needed. It was very interesting though.

I found that the information wasn’t always accurate. Apparently names get mixed up when they are close to the same. To be honest I am too old for this stuff. If I had a business it would make a difference.

My representative name was Marco. Marco was very helpful in getting me reinstated with Instant Checkmate again, and he was very patient and understanding. Made sure I was happy with the services he rendered. This young man is an asset to your company, in other words he's a keeper.

I only used this company’s service for a short time but I was very pleased with what they offered and the ease in which I was able to find information I was looking for... Their customer service is excellent cancelling my account my was a breeze. In the future if I need services like this again Instant Checkmate will be the company I use.

I can't speak of the company yet, because I'm just getting started. I can speak of the girl who helped me and signed me up. She was "sensational". She was knowledgeable, caring, patient and kind. Definitely an asset to your company.

The reports were sometimes spotty on information and my cancellation didn’t go through around May 28 and I was billed for for June however I call and talked to your service rep. Within 5 mins she had the refunded the money and cancelled the subscription. I’d definitely use your service again with this nice and efficient quality support!

I found Instant Checkmate to be quick and easy to use. It does contain information that I did not find useful (e.g. neighbor information) and did not have information that I would of liked to see (e.g. marital status). In several instances the relative information was not complete and some was just incorrect.

Checkmate is very easy to cancel if you decide you don't need anymore. Rep was friendly, helpful and not pushy to keep subscription. I may return.. lol. I did find out all I was looking for, thank goodness it was all good.

Excellent service! Thorough background check and information. Polite and helpful assistance. If I need future background checks for any reason, I will use Instant Checkmate because it is by far the best of four services I have used. I recommend this service to others needing background checks for any purpose.

This site was first class, easy to use and very detailed. I would very much recommend it!! I found the agent Tanner to be polite, knowledgeable and it was refreshing. I am glad I chose Checkmate and it was a valuable tool.

I used this many times before closing my business in Oct 2018. Was very satisfied. It was important to me as a sole proprietor to know whom I was doing business with either buying or selling. HONESTY IS ALWAYS THE BEST POLICY.

I was looking for background information on 2 people. I put in the available information I had and Instant Checkmate came back with 40 pages of information on both people. They helped me locate family members I had not seen or heard from in over 35 years!!

Excellent service. I appreciate the care we received from Ruthy who helped on a refund for unintended service charges. She went above and beyond to help. We really appreciate the extra care including interaction with her supervisor to assist with our problems.

Background check in reference to my son's criminal history and when and where it happened so as to be fully aware of how he is doing since we no longer have contact with him. Due to unforeseeable circumstances we are not able to contact him or maintain a family relationship at this time.

The representative that helped me was very professional and understanding. I expected calling to cancel and get a refund would be much more difficult but she made the process stress free! I will definitely return to Instant Checkmate for any future needs.

I called to question a charge (to a credit card I don't use anymore (but is still activated)) from Instant Checkmate (IC). I need to say upfront the the person I talked to (Lindsey (sp?)) was very courteous and helpful. That being said, although it was my responsibility to notice, I guess, I would've appreciated it if IC had a program in place to help with these "double accounts" (again, I take responsibility).

Thank you to Jasmine, who was most helpful and patient with my concerns about my account. I wish my total experience with Instant Checkmate had been as positive as this final contract with your telephone representative. But, due to illness, I have been paying for this account unknowingly since its inception, but not using it, which is very distressing.

Agent followed by instructions and cancelled automatic billing. Competent and pleasant to work during the call. He worked with supervisor to review and correct the account and billing and was knowledgeable and efficient. This review is from a verified customer.

On 4-22-21 I was very fortunate to receive one if not the finest examples of assistance from a gifted professional customer service representative named Marisa. She combines her natural instincts with subject matter knowledge to quickly adjust her tempo of verbal exchange. Without patronizing me as a sick 73 year old customer exhibiting a need for slower, easy to understand and patient dialogue, she soon satisfied all of my questions. Additionally, she also educated me about, who, what, where and why explanations for my own further problem solving. Having that very important self confidence is extra work for so very kind of her to empower me.

I looked into finding my husband's children. I was surprised when this site came up. After looking into it I found it very easy and informative. The download PDF was giving me some problems but I was able to get the reports I needed.

It was a lot of fun doing this. And the service was great!! I was able to look up a lot of people I had been wondering about and this service allowed me to do this. Thank you Checkmate! I would recommend this service to anybody.

The lady, is it Cecile? Was excellent. Stayed with me while I tried to log on and change the method of payment. What was especially good is she stayed on with me. Apparently your site was knocked off by Apple.

Young young lady just helped me cancel my membership. She was extremely pleasant, helpful, knowledgeable. She made my day just because she had a happy voice and she was very pleasant. I can’t remember her name but if you could look her up she deserves a pat on the back!! She’s awesome. Thank you.

I searched myself! Despite being offered the opportunity to choose the correct people to whom I am related the others listed were included. It was stated at the end that I had 14 criminal cases against me which totals 14 lies. I am ex military and have worked as a government contractor with a secret clearance. I've also been cleared by SLED numerous times, including in the last month, due to working with mental health patients. I've had a total of maybe 5 or 6 traffic violations in my entire life and they stated I had "many".

They was soo nice and explain things very well. Very nice people. Thanks???? She told me about discounts I could receive step by step directions. Will used them in the future if necessary, I cannot express how good the website was. It help out a great deal.

No complaints, she was pleasant and helpful. There is nothing more to say. Do not need this service on an ongoing basis. So this is like paying for a one time service. But your default is to opt out, so hence called today. Thank you.

Contact person was very helpful and patient. She talked me through the steps to secure the report in a very comprehensive manner. Very courteous and knowledgeable, and provided clear directions and guidance. Highly recommended for her competency and helpfulness - a valued employee.

The listing for me, stated that something red flagged, and I was possibly on watch list; with CIA, FBI, No Fly List, etc. I don’t appreciate scare tactics. I guess it works once and if you getting enough people, it paid off as you got one month out of me. Fool me twice, I don’t think so...

You get your information but it is too pricey. I also think that for the cost then you should not have to pay another fee for certain reports. And you should be able to go month to month without a subscription.

Yesterday I called in to cancel my subscription. A woman answered the call after a 5 minute wait. She was kind, pleasant and knowledgeable. I even received an email confirmation, which gave me reassurance. I’d use this website in the future if the need arose.

I needed to find out the date of death of a person so I could request an informational death certificate from the County of Los Angeles for a property transaction where the title never got changed to the buyer. Checkmate had a special deal and it was very convenient and easy to use. I was suppose to cancel before the 30-day trial and totally forgot, but when I got the notice from PayPal I made a phone call and they not only canceled without a hassle, they refunded my money (I called the same day and hadn't used the service in the new month). The customer service rep was very helpful and understanding. I will definitely use this service next year when I start the search for classmates for my 50-year high school reunion!!

I spoke with Paul today, as I no longer need the account. Paul offered an alternative to canceling. He was very nice and helpful. He was a pleasure to speak to. You are fortunate to have Paul on your team,

If I had a need for accessing the information Instant Checkmate provides on a regular basis, I would definitely subscribe. They are straightforward and the provided information is thorough and easy to sift through via their site. Thanks for the trial and I'd definitely recommend your product and service to others. Also, easy to contact a real person to talk to if need be.

The person I spoke to was incredibly efficient and spoke in a very clear voice with beautiful enunciation. They were very patient in helping me solve the problem I was having. I'd say that was the best interaction I have had with a customer service representative in a very long time.

I have used Instant Checkmate before and usually come back every year for updates. I love their 'timeline' feature, which I haven't seen on other sites. Their customer service agents have always been so nice and helpful. I just got off the phone with Ruthy, who seemed like I knew her for years. I will come back again!

I couldn’t believe that you listed the purchase of a property in the timeline. The purchase had occurred less than 6 months prior to my search. You truly have the most current information. That was the only way I was able to find the address I needed.

This website was for my own purpose. Checking my own background had a lot of info missing & wrong info also. Other ones I checked some were right on, others not so much. I saw info that was shocking. I do not know if this is a reliable website but it is a start. Also had checked out criminals in our area, was good to see and was surprised to know that so many are in our areas. I wanted to check this website out because I had a person that came back into our life after a very long time & was not sure where or if we or I wanted this. After checking this person out I felt safe & happy that I feel comfortable with my decision. And want to thank you for the info you had on this person which was accurate. That was my main reason for this website check.

Everything that I looked for was in the report. And I will definitely do it again and would recommend it to anyone who needs the information. This is the Best Buy that you can find. Try it at least once and you will be amazed.

He was so kind and helpful. What a great young man you have in your employment. He is a Keeper. Don't lose him! Going through your website was easy to use and understand! There was some wrong information but it was easy to correct.

Instant Checkmate provided the service that I wanted. Information I was seeking was easy to locate, even if it went back a number of years. If I ever need the same kind of service, as in searching for backgrounds, I would use Instant Checkmate again.

I thought the report was thorough and provided what I needed. I was impressed with the Erica who took my call to cancel. She was very professional and pleasant. My experience in the past has been the vendor trying to convince me to not cancel the service Not the case with Checkmate.

Cancel an account. The agent was outstanding. She handled everything very professionally. Great service. It was awesome to talk to someone in the USA. I will be happy to use your services in the future. Please compliment this employee for her good service.

She was superb in her demeanor and ability to deliver an acceptable value. She is the only reason I stayed on. I'm sorry I did not capture her name, but she was so intent on satisfying me, I didn't think to request her name before hanging up. She said it, but I was fiddling with my phone and putting it on speaker.

I wanted to look up one person on one occasion only. I did not want a subscription. I called to cancel subscription. I spoke to Jess and she couldn't have been nicer. I also spoke later to DeWhite. Both were very helpful and professional. If I ever need your service, I most certainly will contact your company.

Agent helped me get on very rapidly. He was very helpful. For some reason unable to sign in so he walked me through the steps to get on. The website is helpful in doing research for some of my rental clients.

Well it seems there are a lot of discrepancies.. One report will have my right age, then if I go to a relative's report it will show me as one of their relatives and have my age wrong? But like my criminal history has 2 traffic things that never show up anywhere and a dwi that normally never shows up but things that show up like ai or pi don't show up. Not that I want some things showing up but there's no consistency. My report shows me owning only 1 vehicle and it's not even a vehicle I have owned.. It shows me not having a ccw in Ky, I do have one lol.. Just saying it's kinda hit and miss. If I was looking up someone else's I would never know if it was accurate or not based on what mine shows me.. I know certain things on mine if true or not so I can fact check it. But I could never use this service to know for sure about someone else..

Excellent experience, the staff was very knowledgeable and helpful and very informative???? I enjoyed talking to the staff. They were very patient and very polite, they took time to answer the questions that I asked, I would not hesitate to call this service again.

I'm very satisfied with my results in searching for people. It clears a lot of mind boggling situations. I would recommend this website to my family and best friends. Easy searching the way the program is set up. I would continue using this website.

I tried pulling up information using my personal cell number to test your system on myself and it came back as someone else. My name is not tied to the above cell number. However the person I was interested to find more information about came back satisfactory.

I was very pleased with your service. Even when I discontinued the service the personnel was very helpful and courteous. I would join again if I need to to do any more screenings in the future. Thanks again. Jack **

Seems to have located my cousin who I haven't heard from in 15 years. A great tool to use - highly recommend. Wish I would have known about this years ago. The whole family has been trying to locate him.

The report was comprehensive and very useful. It cleared a job opportunity for an individual who was the subject of unfair rumors. When I later contacted customer service to cancel my account, the representative (Norma) was helpful and responsive.

I have not used Checkmate for some time. I called for information and spoke to an agent of your company. I was totally impressed. I received the information I needed in a very professional manner. Because of my call I just may resume my dealing with your company.

Excellent service, thank you for discontinuing service per my request. Dominic is an asset to you company, more companies should hire this high caliber of employee. Thank you again. If I should need this type of service again I will call.

Wanted info on daughter's new boyfriend who seemed too good to be true! Didn't find anything awful but the report is rather difficult to decipher but I'm pretty sure he's ok and not dangerous! I'm not sure what I expected from the report but I was hoping or thinking it would be more direct.

Your customer service agent was most helpful and was able to get to the bottom of the problem. It was that I was being double charged for an account that wasn’t even using. So at the end of it and they will give me a refund for that account that I wasn’t using and to straighten out and move forward to secure a promotional rate for my monthly subscription so I’m very pleased. Thank you very much.

The report received was accurate and thorough. There was a lot of detail that was included that I was unaware of, and was unexpected. It wasn't negative, but very eye opening as to what type of information is really out there.

I was very please with everything. Will tell my friends and family about this service. All the information was accurate and the customer service on the phone was great. The gentleman helped me with my issue and made sure I was taken care of.

Client had told me about criminal history, but it wasn't in your database. Information was missing from your database. Was not satisfied with the results of this site. Knew the information, was wanting to confirm. Maybe this was not the best site for me to use for a background check.

Spoke to Erica on Nov 2nd. Was very polite and helpful! I had a problem with my account and after speaking with her for only a few minutes she resolved it very quickly. Would recommend using this service as I will in the future.

I called twice for help on how to remove information not needed and add information that is needed. My report is still 164 pages of unnecessary information. I email support to remove all associates, neighbors and to include the criminal record that shows that there is none on me. Please contact me today so I can get the background check report accurate.

I was able to navigate this service easily. I would recommend this service to anyone. I found what I was looking for in complete detail and it was very informative. I no longer need the service because that is what I was looking for. And it was very easy to cancel the service. As well as the customer service was really wonderful. Thank you for providing the service.

This was a challenging request handled professionally and courteously. We were not sure where to start to solve our mistake. The agent knew how to go to many different areas to solve the issue of a long past overdue cancellation on our part. I would hire this person if I was looking for an employee to hire. Thank you very much.

I subscribed for one month of your service to check out one or 2 specific individuals and had no intention of renewing so I was disappointed to see an automatic renewal charge applied to my card. However your customer service rep was very courteous and efficient and able to help me in a timely manner. Thank you.

I have used ICM as a member on several occasions and each time was very satisfied. I was able to accomplish what I needed to do in a timely manner and have also recommended their services to others. Thank you Instant Checkmate team for your help at times and for handling my needs. Keep up the good work in helping people with their needs and questions.

When I called Instant Checkmate, I was connected almost immediately to a very nice and helpful girl. She understood my problem immediately and rectified it within a few short minutes. She is an asset to Checkmate and has a very helpful and pleasant attitude????

The representative was very helpful and answered all my questions professionally and was very patient. She helped me flag incorrect information on the criminal section which showed a person with a similar name had DWIs, which I have never had anywhere anytime. DWIs are not good to have on your record, as these were false.

I'll be honest. I'm a great Googler and research pretty well on my own. I didn't find any information that I didn't already know, and if would've had to do some research for public records anyway. I don't need to know someone's astrological sign. I'd rather know if maybe they passed away...3 people I know were listed as if they were alive. Anyway, the good news is your representative Jessie! She and I connected on the phone but the line cut off and she actually called me back and helped me with my issue. What an excellent representative of your company! You go Jessie!!! Compliments!

It gives you all public record information that is 100% accurate. They really do a great job by having information that confirms that the subject is who you are interested in. It gives great detail until you’re wanting to go beyond the provided information which at that point requires additional funding but is even more useful because it expands on further into the subject to provide a great service!

Customer support was terrific and solved the issue. Only issue I could not resolve was a credit card address. Card mailing address is a PO Box and is different than physical address. IC would not allow yet all companies we deal with have the same as us. Why not allow this for businesses?

Is was a pleasure talking with your receptionist & she took care of my problem. Nice doing business with you. I will let my friends know that your service is great. Thank your receptionist for the great help she was. Give her a raise. Daniel.

He was very helpful very professional. I enjoyed talking with him. He explained what he could and would do to help me. I was so excited that he could help me with my issue. Tell him that I really appreciate his professional skills.

The customer service representative that assisted me was amazing. I’m sorry that I could not catch her name but I believe it was either Ruthie ** or something like that. She was extremely friendly, understanding, professional and wanted nothing but to help me solve my problem. This account was open fraudulently but I can see from dealing with customer service that they are great.

The woman I spoke with explained everything to me when I had a question about and even helped me see some other opportunities in being a member I overlooked. Great team!! She laughed along with me over a silly mistake I made and put me at ease. A good honest company.

The customer service representative was courteous. I had several questions in addition to unsubscribing and she answered these questions accurately and confidently. I WOULD RECOMMEND INSTANT CHECKMATE TO A FRIEND! I think that your service is both trustworthy and confidential.

She answered my questions and resolved my issues. She was courteous and pleasant. I will recommend using this service if you are in need of finding out critical information. If this service is not right for you they will refund your money.

The associate helping me cancel my subscription was very helpful. She didn't try to talk me out of it or upsell me. She was also able to refund my last payment. The information that I received while I used it was invaluable.

While, the only issue that wasn't accurate was active phone number, everything else was 100% correct. It was simple to navigate the website. And calling to ask a billing question to customer service, my question was answered and handled efficiently, and a resolution was given quickly.

One click on this website and they will follow you FOREVER with annoying pop-ups! Support has been zero help to get rid of it... happening for MONTHS! All I wanted was someone's mailing address and didn't even get it!