Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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Reviewed May 6, 2025
I canceled Trial subscription because when I searched for information re public records about a relative, nothing I was looking for was provided. "Report" said InstantCheckmate couldn't retrieve court records, traffic records, criminal records, work history, etc. All it gave me was name, address, phone numbers, and current employer. This was the very basic information I already knew. Disappointed.
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the report you received didn’t meet your expectations. Instant Checkmate compiles data from public records, and while we aim to provide comprehensive background information, the availability of certain records—such as criminal history, court records, and employment data—depends on the sources we’re able to access at the time of your search. In some cases, these records may not be publicly available or may not exist for the individual searched.
We’d also like to clarify that your account began with a trial membership, which automatically rolls into a standard monthly subscription if not canceled before the end of the trial period, as outlined in our Terms of Use. However, when you contacted our support team, we assisted with canceling your account and voided the pending monthly charge to prevent any further billing.
Additionally, we've reached out to you via email to confirm your cancellation and ensure your concerns were fully addressed. If you have any other questions or need further support, please don’t hesitate to contact our team at 877-564-3003 or support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Thank you again for trying Instant Checkmate.
Reviewed May 4, 2025
I wouldn't chose Instant Checkmate again. I gained nothing I couldn't find on my own without wasting money. Checkmate couldn't even produce documents I know exist and have found myself in the past. In fact, while my account was active, I looked up myself and was told there were NO records on me! I'm pretty sure I exist.
Thank you for taking the time to share your feedback, Sherry. We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to provide clarity.
Instant Checkmate compiles data from a wide range of publicly available sources. In some cases, reports may not appear due to limited available records or because an individual has previously chosen to remove their information. You’re welcome to visit our Data Privacy Center to see if a suppression request may have been submitted—and if so, you’ll have the option to reinstate your report at any time.
If you choose to search again, we recommend refining your criteria—such as using a middle name or searching for relatives or known associates, which may also help surface the information you were hoping to find.
We’ve confirmed that your account has been canceled and you will no longer be billed. However, you will continue to have full access to your account and any previously generated reports through the end of your current billing cycle.
We've also reached out to you directly via email in case you need additional support. Should you have further questions or wish to speak with our team, we’re available at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
Reviewed May 1, 2025
For starters after I made my purchase of $3.99 the whole screen grayed out. So, I purchased again due to the fact they were telling me there was explicit content. No bad content and charged on 3 different items I did not order! I was refunded but will not use them again.
Hello Kristie,
We're sorry to hear about your experience and appreciate the chance to clarify what occurred. After reviewing your account, we confirmed it was canceled as requested. Our records indicate that you had enrolled in several services, including the Unlimited Person Report Membership, Unlimited PDF Downloads and Report Monitoring, and the Unlimited Phone Report Membership.
We’d like to assure you that all important details, such as billing information and automatic renewal policies, are presented clearly and in full compliance with applicable laws. Additionally, we require each user to explicitly acknowledge their understanding and agreement to these terms before completing any payment.
When you contacted our team, all charges were still pending, and we immediately voided them. No charges were finalized, and no funds were ultimately withdrawn from your account. We apologize for any confusion or inconvenience this process may have caused.
We've also reached out to you via email to ensure your concerns have been fully addressed. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Reviewed April 30, 2025
Today I find out that Instant Checkmate has charged me 13 times totaling $381.03. I used the service 1 time and canceled it that day. They never canceled it. Rep today was not helpful so if they don’t refund my $381.03 asap I’ll be filing a complaint and lawsuit. I see that there’s already been a class action lawsuit against them. I hope that they decide to do the right thing and refund me asap.
Hi Jennifer,
Thank you for sharing your review. We're sorry to hear about your experience and appreciate the opportunity to provide some clarification.
We’ve reviewed the account associated with your membership and can confirm that it remained active until a cancellation request was received through our support team. Prior to that, no cancellation was on file, and a refund was not requested during the cancellation conversation.
As a courtesy, we attempted to issue a refund for the most recent month’s charge. However, all attempts were unsuccessful, which typically indicates the refund may have been blocked or declined by your financial institution. We recommend reaching out to your bank or card issuer to remove any refund restrictions. Once resolved, please contact our team again—we may be able to process the refund at that time.
When enrolling in our services, users are guided through a registration page where they can review membership options and select the one that best suits their needs. In accordance with applicable laws, all billing details—including automatic renewal terms—are clearly disclosed before payment is submitted, and users must explicitly agree to these terms before completing registration.
We’ve also reached out to you directly via email with additional details and confirmation. If there’s anything further we can do to assist, please don’t hesitate to contact us at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary.)
Sincerely,Instant Checkmate Customer Support
Reviewed April 25, 2025
Although much of the information pertaining to my search was correct, the person's listed last name was not the most recent and it indicated she was still alive. She has been deceased for 13 years and had her correct last name visible throughout the report but not listed as the most recent. So what I needed was not provided. Sadly. This was a family member I was researching.
Hello Barbara,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially when researching such a meaningful topic involving a family member.
Instant Checkmate compiles information from a variety of public record sources. While we strive to provide the most accurate and current information available, some records may not reflect recent life events, such as name changes or passing, if they have not been updated in the original public sources we access.
We appreciate you bringing this to our attention, and we are continuously working to improve the quality and accuracy of the data we provide. If you would like us to take a closer look at the report or assist you further, please don’t hesitate to reach out to our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Thank you again for your feedback.
Best,
Instant Checkmate Customer Support
Reviewed April 23, 2025
I requested a report for basic information on an individual to help my research on the type of business he owned and when it operated in Alpha, NJ. The report I got back had no information about this individual. This is impossible to believe. This gentleman lived 100 years. I gave Checkmate his home address. I have used other internet sites like Checkmate and they were always able to report some useful information.
Hello John,
Thank you for taking the time to share your feedback. We’re sorry to hear that the report you received didn’t meet your expectations, especially considering the depth of history you were hoping to uncover for your research.
At Instant Checkmate, we compile our reports using data from a variety of third-party providers and publicly available sources. While we strive to present the most accurate and current information possible, we do not create or independently verify this data. As noted in our Terms of Use, this means some reports may occasionally contain incomplete or outdated information—particularly for individuals with limited public records or historical documentation.
We understand how important reliable information is when conducting research, and we regret any frustration this may have caused. We always recommend using our reports as a starting point and supplementing them with additional research when deeper or historical context is needed.
We also want to confirm that your account was successfully cancelled after speaking with our support team. Additionally, we’ve reached out to you via email to ensure all your concerns were addressed.
If there’s anything specific we can help clarify or if you have further questions, please don’t hesitate to reach out. You can contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Thank you again for your feedback, and we wish you the best in your continued search.
Best regards,
Instant Checkmate Customer Support
Reviewed April 22, 2025
She was great- changed my information to make it correct. Customer service person yesterday not helpful. The actual service I am not pleased with. There is not any updated information. The person moved to a new city and state, new jobs, and none of this information is in the report. No new address either.
Hi Karen,
Thank you for your feedback. We're glad to hear that your recent interaction with our customer service team was helpful in updating your account information, though we’re sorry to hear that your earlier experience didn’t meet expectations.
Regarding the report itself, Instant Checkmate gathers data from public records, which can sometimes take time to update depending on how and when that information is reported by government or third-party sources. Unfortunately, if someone recently moved or changed jobs, those details may not yet be reflected in public records.
We truly value your input, and we're constantly working to improve the accuracy and timeliness of the data we provide. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Respectfully,
Instant Checkmate Customer Support
Reviewed April 21, 2025
Having login issues, contacted Arrim(sp?) and he was very professional and knowledgeable in getting me straight and logged in. However, on another note, there was some missing military information for the person I was researching. Otherwise the information provided was acceptable.
Hi John,
Thank you for your feedback! We’re glad to hear our team was able to assist you in resolving your login issue.
Regarding the missing military information, we appreciate you bringing this to our attention. While Instant Checkmate gathers data from a wide range of public sources, some records — including certain military details — may be limited or unavailable depending on what’s publicly accessible. We’re always working to expand and improve our data coverage and appreciate your understanding.
If you have any additional questions or need further support, feel free to contact our team at 877-564-3003 or email us at support@instantcheckmate.com.
— Instant Checkmate Customer Support
Reviewed April 18, 2025
I cancelled the subscription the same day, got a refund, account shows closed, but a charge was put through again. The girl who helped me with this was pleasant and helpful. I am awaiting a refund. hopefully I don't get charged each month and have to call.
Hello Susan,
Thank you so much for taking the time to share your experience. We’re truly sorry for any confusion or concern this situation may have caused, and we appreciate your kind words about the representative who assisted you—we’re glad to hear she was helpful and pleasant to work with.
After thoroughly reviewing your account, we can confirm that your subscription was fully canceled and the original charge was refunded during your initial contact with our support team. We want to reassure you that no additional charges were processed beyond that one original transaction, and your account remains closed.
To provide full peace of mind, we’ve also sent you a follow-up email confirming all account actions.
We understand how frustrating it can be to worry about unwanted charges, and we’re here to make sure that doesn’t happen. If you have any further concerns or need additional support, please don’t hesitate to reach out. You can contact us at 877-564-3003 or via email at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Thank you again for giving us the opportunity to make things right.
—Instant Checkmate Support Team
Reviewed April 17, 2025
Tried to sign into Insta Checkmate and message popped up there was an error. Called checkmate and was told it was on my bank's end, called bank and was told it wasn’t on bank's end, called back checkmate 2nd time and was told they didn’t know why error was showing up and to “wait a couple of hours and maybe it would fix itself”. I have been using checkmate for years and have had a couple of issues in the past but have always been able to get addressed and fixed with one phone call. To be told to wait and see if it fixes itself and have to call back a third time is very unprofessional. There are many other background check services available and unless this is fixed today I will be looking into other services.
Hello Suzanne,
Thank you for sharing your experience with Instant Checkmate. We sincerely apologize for the inconvenience and frustration you've encountered while attempting to access your account.
We've carefully reviewed your account and confirmed that the most recent charge has successfully processed. The temporary access error you experienced occurred because the initial payment attempt failed. As our support team advised, the system automatically retried the charge, and the next attempt was successful. You should now have full access to your Instant Checkmate services. We understand how important reliable access is and appreciate your patience throughout the process.
Additionally, we’ve reached out to you via email to confirm that your service has been restored and to provide any further assistance you might need.
If you continue to experience any issues, or if there's anything else we can assist you with, please don't hesitate to reach out to our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).
Thank you again for your patience and understanding.
Reviewed April 17, 2025
I received a bill for $ 35.47 for a subscription that I never signed up for. I used the service for a single background check and was billed for a subscription for two months - I called and the person that helped me was very good and canceled my subscription and gave me a full refund. Deceptive practices but the customer service was very helpful.
Thank you for sharing your experience with Instant Checkmate. We sincerely apologize for any confusion regarding the recurring subscription charges you encountered.
When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.
We are glad to confirm that when you contacted our support team, they promptly canceled your subscription and processed a full refund. Ensuring customer satisfaction and promptly addressing concerns like yours remains our top priority.
Additionally, we have reached out to you via email to ensure all your concerns have been fully addressed and to provide any further assistance you may require.
If you have any additional questions or concerns, please feel free to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).
Thank you again for your valuable feedback.
Sincerely,Instant Checkmate Customer Support
Reviewed April 8, 2025
I was very much happy with the service I received today. Not only did she do what she said she was gonna do she also did it hassle and headache free. Which I appreciated very much, alot of other companies learn something from this partciular operator and on top of all of that she was extremly friendly.
Thank you so much for your thoughtful and generous review! We're absolutely delighted to hear that your experience with our team was smooth, hassle-free, and friendly—just the way it should be. It means a lot to us that our representative made a positive impression and delivered exactly what was promised with care and professionalism.
We truly appreciate your kind words and will be sure to recognize the team member who assisted you.
If you ever need assistance again, please don’t hesitate to reach out to the Instant Checkmate support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We’re available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), with holiday hours that may vary.
Reviewed April 8, 2025
Found if I was looking for all a success found information that I had been looking for for to put closer to a situation that I have had for a very very long time. I needed closer for myself to mentally move on in life. Thank you for helping me with the tools I needed to find out some thing about a family member
Hello Sam,
Thank you for your review. We're glad to hear that Instant Checkmate helped you find the information you were looking for. It's great to know our tools were useful in helping you move forward.
If you need any further assistance, feel free to contact our support team at 877-564-3003 or support@instantcheckmate.com. We’re available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), with holiday hours that may vary.
Reviewed April 7, 2025
I spent 10 minutes just to find out it wanted me to pay for a subscription??? If you’re reading this: don’t waste your time!! It costs money that would much rather be used on other things! I don’t got money to spend on this stuff!
Hello Dhani,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.
To clarify, Instant Checkmate is not a free service. We specialize in compiling public record information from a wide range of reliable sources to create detailed, easy-to-read reports. While the information in our reports is publicly accessible, building and maintaining a platform that efficiently searches, filters, and organizes this data in a meaningful way requires significant time, technology, and financial resources.
We do our best to offer these services at a reasonable and budget-conscious price point, ensuring that users can quickly access the information they need. We also take care to provide clear billing information before any purchase is completed. Full details about our membership plans and billing practices are always available in our Terms of Use.
We understand that our service may not be the right fit for everyone, and we genuinely appreciate you sharing your experience so we can continue to improve. If you have any questions or would like assistance with anything, please don’t hesitate to reach out. Our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
Thank you again for your feedback. We hope we can better serve you in the future.
Reviewed April 3, 2025
This was not a good experience. First of all couldn't find anything I was looking for and then I canceled in December and they've been charging me $9.99 and $14.99 every month since. Starting to think that this is a scam but I am going to turn them over to Better Business Bureau because I think that this is a scam. So if you are thinking of using this app I would not recommended. They take your money and give you nothing.
We’re truly sorry to hear about your experience, and we completely understand how upsetting it can be to feel like you're being charged unexpectedly—especially when you're not getting the value you expected. Thank you for taking the time to share your concerns.
After reviewing the account associated with the email address provided, we want to reassure you that your Instant Checkmate account was officially canceled on August 31, 2024, and no charges have been made to that account since that date.
We did not find any charges for $14.99 from Instant Checkmate. However, we did confirm a $9.99 monthly charge from OmniWatch, a trusted partner that provides identity protection and credit monitoring services. While OmniWatch is affiliated with Instant Checkmate, it is a separate service with its own billing and support. If you have questions about the $9.99 charge, we recommend contacting OmniWatch directly at 877-892-8249 or by emailing support@omniwatch.com. Their support team is available 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time); holiday hours may vary.
Since the $14.99 charge does not appear on either your Instant Checkmate or OmniWatch accounts, we suggest reaching out to your financial institution for additional details and to dispute the charge if needed—they may be able to provide clarity on where the charge originated.
Additionally, we want to acknowledge that you’ve already contacted our support team via email, and we’ve responded with more information to help guide you through this. If you still have questions or need more clarity, please don’t hesitate to reply to that email—we’re here to help and want to ensure you feel fully supported.
If you prefer to speak with someone directly, you can always contact our customer care team at 877-564-3003 or email us at support@instantcheckmate.com. We're available 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), and we’d be happy to assist further.
Best regards,
Instant Checkmate Support
Reviewed April 2, 2025
Highly disappointed with our experience. My father is an older gentleman and somehow signed up for a subscription for this without meaning to. He was simply looking for photos of one of his cousins who had recently passed away. He never received any reports but has been charged for 3 months of reports and another fee for a subscription for downloads. Another example of a company trying to slip in monthly subscription costs and in this case two of them!
We called and pleaded for them to refund the charges and the agent stated this was their company policy and that they did not make allowances, they would only refund the charges from this last cycle. We asked to speak with a manager and she said again we would get the same answer. Not making it very clear that someone is signing up for a subscription is a sad and deceitful practice that has become way too common in today's world. Not making allowances or showing compassion for those who are no longer in the workforce and trying to enjoy their retirement on their set incomes really just speaks volumes. Maybe Instant Checkmate provides a good service for some people, I can't speak to that but their lack of compassion and lack of desire to do the right thing (or maybe they just don't know that is)....I certaintly would not want anything to do with them and will not support their business in any way.
Hello Liz,
Thank you for taking the time to share your experience. We sincerely regret to hear about the difficulties your father encountered, and we understand how upsetting unexpected charges can be—especially for those on fixed incomes. We strive to be transparent with our billing practices and are committed to providing fair and lawful service to all customers.
Please note that Instant Checkmate’s subscription services, including any optional add-ons such as downloadable reports, are clearly disclosed at the time of purchase in accordance with all applicable laws and consumer protection regulations. All material terms—including recurring billing details, plan types, renewal frequencies, and any associated fees—are presented during the checkout process, prior to any charges being processed. Customers are required to agree to these terms before finalizing the transaction.
We also provide confirmation emails that outline the selected subscription plan and renewal terms, and our members have the ability to cancel at any time through our member dashboard or by contacting customer care.
That said, we truly want to help resolve this situation. We attempted to locate an account using the information available in your review but were unable to do so. We have since reached out via email requesting the necessary details to locate the correct account. We kindly ask that you respond directly to that message so that our team can fully investigate and determine what options may be available in this specific case.
If you have any additional questions or would prefer to speak with someone directly, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Best,
Instant Checkmate Customer Support
Reviewed March 18, 2025
I signed up for 1 month @ $27.49 on a Saturday and by Monday I found they had charged me an additional $156. I called the company and they could not see that charge to my account. I called again the next day and they said the same thing. I had to file a fraud claim with my bank. Unreal, from a company that deals in security!?!
Dear Robin,
We appreciate you taking the time to share your experience, and we understand how frustrating unexpected charges can be. Our goal is to ensure clarity and assist in resolving any concerns.
Upon reviewing your account, we can confirm that the $27.49 charge was for your Unlimited Person Report Membership with Instant Checkmate. However, the $156.00 charge was from OmniWatch, a separate identity protection and online threat monitoring service that Instant Checkmate partners with.
At some point while accessing your Instant Checkmate account, you may have been presented with the option to enroll in OmniWatch’s services. If selected, you would have been directed to their platform to complete the registration, which resulted in the charge. Since OmniWatch manages its own billing, our support team would not have been able to view or adjust this charge. For assistance regarding the OmniWatch charge, we recommend reaching out to their support team directly:
📞 Phone: 877-892-8249📧 Email: support@omniwatch.com
Additionally, we want to confirm that per your request, your Instant Checkmate account has been successfully canceled when you spoke with our customer care team. You will not receive any further charges from Instant Checkmate.
We have also reached out to you via email with further details. If you need any additional assistance, please don’t hesitate to contact us at 877-564-3003 or email support@instantcheckmate.com. We’re happy to help!
Best,Instant Checkmate Customer Support
Reviewed March 7, 2025
Utterly and completely worthless. You would think it would find marriages, divorces and….I don’t know guilty pleasure for felonies but all it came back with was “nothing found”. Hell you can find more with a quick google search. Useless rip off. I was foolish enough to piss $30 away.
Item: Unlimited Person Report Membership - 1 month - with Data Monitoring
Quantity: 1
Sub-Total: $28.86
Applicable Taxes: $1.91
Total: $30.77Billed via: Paypal
Terms: Your membership will automatically renew every 30 days unless you cancel before the start of the next term. Instant Checkmate will charge the recurring membership fee of $28.86 to the same payment option you use today until you cancel. To cancel your subscription, call 800-222-8985 between the hours of 7am and 4pm Pacific Monday - Friday (except holidays) or log in to your account dashboard to cancel online any time.
Hello Juliette
We’re sorry to hear that your experience with Instant Checkmate did not meet your expectations. Our service compiles and provides access to publicly available records; however, the availability and completeness of these records are determined by various state, county, and federal agencies. Factors such as jurisdictional regulations, privacy laws, and reporting policies may limit the information that is accessible through our platform. While we strive to provide the most accurate and comprehensive data possible, some records may not be publicly available or may require retrieval directly from government agencies.
We understand how frustrating it can be when the results do not align with what you were hoping to find. Customer satisfaction is important to us, and as a courtesy, we have fully canceled your account and processed a full refund of $30.77 back to the original payment method used at the time of enrollment. Please allow 3-5 business days for the funds to reflect in your account, depending on your financial institution’s processing times.
We appreciate your feedback and take it seriously as we continuously work to enhance our service. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday - Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
Reviewed Feb. 25, 2025
Worst site ever! I got zero intel, and they continued charging me for 6 months, even though they emailed me and verified that I canceled my account!! RUN AS FAST AS YOU CAN FROM THIS SITE!! HORRIBLE!!
Hello Renne,
We sincerely regret that your experience did not meet expectations and appreciate the opportunity to address your concerns. Our goal is to provide valuable and comprehensive reports, and we apologize if the information you received did not meet your needs.
After reviewing your account, we found that in January, you successfully canceled one of your memberships, the Unlimited PDF Downloads and Report Monitoring Membership. However, the Unlimited Person Report Membership remained active, which resulted in the continued charges. We understand how this may have been frustrating, especially if you believed your entire account had been canceled.
To resolve this matter, we have fully canceled your account and issued refunds for the last two months' charges back to the original payment method used at enrollment. No further charges will be incurred. Additionally, we have reached out to you directly via email with further details.
If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or via email at support@instantcheckmate.com. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).
We appreciate your feedback and apologize for any inconvenience this situation may have caused.
Best,Instant Checkmate Customer Support
Reviewed Feb. 24, 2025
This site is absolutely worthless! Most of the reports are not supported by most jurisdictions. The information is all open source bot crawler search... Unless someone has a felony it is not going to give you anything. Don't waste your time or money... Big tell, they won't give you a free look at even a partial report. Save your money and just google the person.
Hello Matthew,
Thank you for sharing your feedback about your experience with Instant Checkmate. We’re sorry to hear that you were dissatisfied with the information provided in our reports.
Instant Checkmate compiles information from publicly available sources, which includes data that is legally and publicly accessible through government records, social media profiles, online publications, and other open-source data. This type of information can include details like addresses, phone numbers, and criminal records, depending on what is available in each jurisdiction. However, the availability of certain records can vary based on local laws and regulations, which may limit the information included in our reports.
Our service gathers this data and presents it in an organized and easily accessible format so that you can view and understand it without having to search multiple sources on your own. While many reports contain valuable information, we understand that they may not meet everyone’s expectations, especially if an individual has limited or no public records available.
We can confirm that your account was successfully canceled online, and we have processed a full refund back to the payment method that was used to enroll. We hope this resolution meets your expectations, and we appreciate your understanding.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Respectfully,
Instant Checkmate Customer Support
Reviewed Feb. 20, 2025
Via a Google search, your company came up as a source for military record history. Your site also listed military records as one of the available reports. I joined but was unable to obtain military records and spent much time looking throughout the site and reports. I was unable to get chat, email or telephone help until I cancelled the account. The agent explained that you are no longer able to access military records. I requested a refund and he gave it to me. Only that part was satisfying.
Hello Jan,
Thank you for sharing your feedback regarding your experience with Instant Checkmate. We sincerely apologize for the confusion and frustration caused by your inability to obtain military records and the difficulty you experienced in getting assistance.
While military records are listed as a possible type of information in our reports, it’s important to note that military records are not always part of public databases, and only certain details, such as name, rank, and service dates, may be publicly accessible. Instant Checkmate provides information compiled from publicly available sources, and military service records may not always be included due to limitations in data availability, as well as privacy laws and government regulations.
We understand that you expected to access military records based on search results and information on our site. We regret that you were unable to obtain assistance through chat, email, or phone until you canceled your account, as this is not the experience we strive to provide.
We can confirm that your account has been fully canceled as requested and that a full refund was processed when you spoke with our customer support team. We’re pleased that our agent was able to assist you with your refund, and we appreciate your understanding.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Best,
Instant Checkmate Customer Support
Reviewed Feb. 12, 2025
I expected a refund as it was not helpful to me and did not get it. At the end of the report were pictures and I do on sex offenders which had no bearing on the report for the one person I had requested info about. I tried looking up an additional report but it did not work at all.
Hello Bo,
We understand how frustrating it can be when a service does not provide the information you were expecting, and we sincerely apologize for any inconvenience this caused. We appreciate your time in sharing your experience and want to ensure we address all of your concerns.
After reviewing your account, we confirm that your subscription was successfully canceled when you spoke with our support team. While a refund was not requested at that time, we have now fully refunded the charges back to the payment method used to enroll. Please allow your financial institution 3-5 business days for the refund to reflect in your account.
Regarding the content of your report, our system automatically includes publicly available records from various sources.This may include sex offender records in cases where such information is linked to the searched location. However, we understand that this may not have been relevant to your specific search, and we truly appreciate your feedback as we continuously work to improve our service.We want to ensure you get the most out of your remaining access. You can still log in and conduct additional searches until the end of your current billing period. To do so, please visit https://www.instantcheckmate.com/login and sign in using your registered email and password. Once logged in, simply enter the name of the individual you wish to search in the search bar and follow the prompts to generate a report.
If you experienced any technical issues that prevented searches from working properly, please don’t hesitate to reach out. We’d be happy to troubleshoot the issue or explore alternative solutions to ensure you have a smooth experience. You can contact us at 877-564-3003 or email us at support@instantcheckmate.com for any additional questions or assistance.
We appreciate your time and the opportunity to assist you. Please let us know if there is anything else we can do to help!
Best regards,
Instant Checkmate Customer Support
Reviewed Feb. 10, 2025
If I could give negative stars I would. Let's just start with DECEPTIVE MARKETING practices. I signed up for one month of unlimited reports. Three months later I realize they've charged me for two more months. After calling customer service to complain, they kept telling me they wouldn't offer a refund. All "receipts" in my account say "Unlimited reports- 1 month".... every single month. No other detail, no emails confirming anything else even though they said they emailed me. I asked them to forward me the emails they supposedly sent and they just kept repeating "we will offer no refunds at this time." Asked to speak with a supervisor and kept being told the same thing and that no one was available. THIS IS A SCAM. I highly advise staying away from this company.
Hello Chelli,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is to provide a seamless and transparent subscription process, and we regret any frustration this situation may have caused.
When enrolling in our services, our website guides users through a registration page where various membership options are clearly outlined, allowing you to select the one that best fits your needs. In compliance with applicable consumer protection laws, all billing details—including automatic renewal terms—are fully disclosed before payment is submitted. Users must explicitly agree to these terms before completing their registration. Additionally, confirmation emails with billing details are sent to the email address associated with the account.
That said, we understand how unexpected charges can be frustrating, and we want to ensure a positive resolution. We have canceled your account to prevent any further charges, and as a courtesy, we have processed refunds for the last two billing cycles to the original payment method used at the time of enrollment. You should see the funds reflected in your account within a few business days, depending on your financial institution.
We also apologize if your previous interactions with our support team did not meet your expectations. We take customer feedback seriously and are continuously working to improve our service and communication to better assist our members.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team at 877-564-3003 or support@instantcheckmate.com. Your feedback is invaluable to us, and we are committed to improving our customer experience.
Best,Instant Checkmate Customer Support
Reviewed Feb. 9, 2025
Totally misleading. AFTER you subscribe most info is only available with an upgrade to premium. Not much info in the regular membership, disappointing. Also phone numbers were not current but old. Rip off.
Thank you for sharing your feedback, Paula. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide as much publicly available information as possible, and we understand how it can be frustrating if certain details require additional access.
While the standard person report membership includes a wide range of information, some details—such as access to additional features—may require an additional charge due to the costs associated with sourcing and maintaining these databases. We strive to be transparent about these options and ensure that users have access to as much information as possible within their selected plan.
Since public records and databases are constantly updated by third-party sources, some details may change over time. If you have any questions about our services or need assistance navigating the features included in your membership, our customer support team would be happy to assist you. You can reach us at 877-564-3003 or via email at support@instantcheckmate.com.
We truly appreciate your input and are always looking for ways to improve. Please don’t hesitate to reach out if there’s anything else we can do for you!
Best regards,
Instant Checkmate Customer Support
Reviewed Jan. 30, 2025
After many years of use, I find more people with no information and phone numbers that do not identify than when I first started. Or people who have information removed. Don't understand the change. Even people with only a few years of records. The service is less reliable now. Why this lack of important records failure growing?
The information provided in our reports comes from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions imposed by data providers, or individuals exercising their rights to suppress their personal information from being displayed on our platform.
All individuals have the right to request suppression of their information from appearing in Instant Checkmate reports. This does not remove the information from the original public sources or databases, but it does prevent it from being displayed in our reports.
If you have any concerns or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003 or via email at support@instantcheckmate.com.
We appreciate your continued support and feedback. Please let us know if we can assist you further!
Best Regards,Instant Checkmate Customer Support
Reviewed Jan. 26, 2025
Found no correct information, if any on several people. Waste of time and money! What a scam... I'd rather stab myself in the nuts with a rusty screwdriver than use their services! Thanks for absolutely nothing.
Hello, Rory. We sincerely apologize for the frustration and disappointment you experienced while using our services. Our goal is to provide accurate and valuable information, and we regret that we fell short of your expectations.
After reviewing your account, we confirm that it has been canceled, and a full refund has been issued to the payment method you used to enroll.
If you have any additional questions or concerns, please don’t hesitate to contact our customer care team. We’re here to assist you in any way we can.
Thank you for bringing this to our attention and allowing us the opportunity to address your concerns.
Sincerely,Instant Checkmate Customer Support
Reviewed Jan. 23, 2025
You stated that criminal information was a part of membership fee that I just signed up for 3 hours ago. All I got were former addresses, that's it. It's not worth the time and money I spent. I was looking forward to seeing my criminal background and my financial history because I need this information to apply for housing since I am retired and need to find a reasonable rental.
Thank you for sharing your feedback, Valerie. We understand how important it is to access accurate and comprehensive information, especially when preparing for significant decisions.
We sincerely apologize if the information provided did not meet your expectations. While our reports include various types of public records, such as address history and some background details, certain financial and criminal records may not always be included depending on availability or restrictions.
Please be advised that Instant Checkmate is a public records search service; our services are not to be used for any business purpose or Fair Credit Report Act purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use, found at this link: https://www.instantcheckmate.com/terms-of-use/.
Upon reviewing your account, we confirm that when you spoke with our support team, your account was promptly canceled, and a full refund was issued back to the payment method you used to enroll.
If you have further questions or concerns, please don’t hesitate to reach out to our customer care team. We’re here to assist in any way we can.Thank you for giving us the opportunity to address your concerns.
Sincerely,Instant Checkmate Customer Support
Reviewed Jan. 21, 2025
Checkmate has a very good customer service. I didn't wait long and a customer service representative answered my call. The lady I talked with is knowledgeable and kind. I appreciate that Checkmate has humans answer customer calls. Most of automated services use AI, and I don't like it. I'm going to recommend my friends Checkmate and I'll use your service in the future. Thank you.
Thank you so much, Vladimir, for sharing your positive experience with Instant Checkmate! We’re thrilled to hear that you appreciated our responsive customer service and the personal touch of having a live representative assist you.
Providing knowledgeable and kind support is a priority for us, and it’s wonderful to know that our team member made a lasting impression. Your kind words about recommending our service to your friends and continuing to use Instant Checkmate in the future mean a lot to us.
If you ever need assistance again or have any questions, don’t hesitate to reach out. Our customer support team is here to help!
Best regards,Instant Checkmate Customer Support
Reviewed Jan. 21, 2025
I had a working account, but I have been trying to use your service since last week. All 5 transactions denied. I called you up and you said to check my bank. I called my bank and they said the transaction never reached them. I called you back and you gave me advice that didn't work. I asked you to stay on the line while I tried again, but you hung up on me, in such a hurry to get out the door. Now I cannot reach you after hours. One of my cards said that they block ALL Instant Checkmate transactions because they are so dishonest. But the other charge cards and PayPal said that they never saw the transaction. So the problem is with the Instant Checkmate website, and the customer service is useless.
Hello Alexander, and thank you for taking the time to share your experience with Instant Checkmate. We sincerely apologize for the inconvenience and frustration you’ve encountered while attempting to use our service. Your feedback is valuable and helps us improve both our systems and our customer service.
After reviewing your account, we confirmed that it has been canceled due to multiple failed transaction attempts. These failed transactions are typically the result of an issue between our payment processing system and the card issuer. While we strive to provide seamless transactions, there are rare occasions when technical difficulties or restrictions on specific cards can cause interruptions.
We understand you spoke with both your bank and our support team, and it’s disappointing to hear that the issue was not resolved to your satisfaction. If you’d like to try reactivating your account or if you need additional assistance, we encourage you to reach out to our Customer Support team during regular business hours.Our team is available at 877-564-3003 or via email at support@instantcheckmate.com from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday (holiday hours may vary).
We truly regret any negative impression you’ve had of our service and are committed to addressing your concerns. Please let us know if you would like to further discuss your account or explore solutions to restore your access.
Thank you for your patience, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,Instant Checkmate Customer Support Team
Reviewed Jan. 20, 2025
Tried to do survey online but it wouldn't work. The agent, when I called to cancel, was very nice and very helpful. Thanks for your help. It was a pleasure to do business with you and I will surely use you in the future. Thanks again for a wonderful job.
Thank you for taking the time to share your experience with Instant Checkmate, James! While we regret that the survey didn’t work as intended, we’re delighted to hear that our agent was able to assist you with canceling your membership and provided a positive, helpful experience.
At Instant Checkmate, we strive to ensure every interaction is seamless and satisfying, and it’s wonderful to know that our team left a great impression. We truly appreciate your kind words and your intention to use our services in the future.
If there’s anything else we can do for you, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!
Thank you for choosing Instant Checkmate. We look forward to serving you again.
Best regards,Instant Checkmate Customer Support
Reviewed Jan. 17, 2025
Love the way I could look up people several different ways and found 95%!!!! Dead or alive. Really a good service. Only criticism is I would like the option of paying more or using it less to stay on board. I had to leave because I used it too much.
Thank you for sharing your experience with Instant Checkmate, Charles! We’re thrilled to hear that you found our service effective and helpful, with the ability to search for people in multiple ways and achieve a high success rate. Your satisfaction means a lot to us.
We understand your concern about pricing options and usage flexibility. Feedback like yours helps us evaluate how we can improve our service to better accommodate the diverse needs of our members. We’ll be sure to share your suggestion with our team as we continue to refine our offerings.
If you ever decide to return, we’d be delighted to have you back and assist with any questions or concerns. In the meantime, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com.
Thank you again for your thoughtful feedback, and we hope to have the opportunity to serve you in the future!
Best regards,Instant Checkmate Customer Support
Reviewed Jan. 16, 2025
Your representative was very professional and kind. He accomplished what I asked in an efficient manner and was an excellent communicator. Thank you for your service. He asked appropriate questions and did not question my reasons for my request. I really do not have anything but glowing remarks regarding the whole process of communicating with your representative. Thank you so much.
Hi Judith! Thank you so much for taking the time to share your glowing review of your experience with our customer support team! We’re delighted to hear that our representative was professional, kind, and efficient in addressing your request.
At Instant Checkmate, we take pride in providing excellent service, and it’s wonderful to know that our representative made the process seamless and left such a positive impression. Your feedback is truly appreciated and will be shared with our team as encouragement to continue delivering exceptional customer care.
If there’s anything further we can assist you with, please don’t hesitate to reach out. You can contact us directly at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!
Thank you again for your kind words and for choosing Instant Checkmate.
Best regards,Instant Checkmate Customer Support
Reviewed Jan. 14, 2025
I have great service, and she answer all my questions. The service representative was professional and great great and she answer all my questions. I canceled my subscription for personal reason. I recommend Instant Checkmate to anyone. I found out what I need to know about a couple people and now I deleted the information.
Thank you for sharing your positive experience with Instant Checkmate! We’re delighted to hear that our service representative was professional and thorough in addressing all of your questions. We strive to provide excellent customer support, and your feedback reaffirms our commitment to assisting our members with their needs.
We appreciate your recommendation of Instant Checkmate and are glad our service helped you find the information you were looking for. If you ever decide to return or need assistance in the future, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com.
Thank you for being a valued member, and we wish you all the best!
Sincerely,Instant Checkmate Customer Supprt
Reviewed Jan. 13, 2025
The person I talked with (maybe Vanessa) was very polite, cordial, and most of all, helpful. I believe her to be an asset to your company.: She is the kind of person who strongly educates you on the rules but still listens to you and helps resolve the issue at hand.
Hi Dawn! Thank you for taking the time to share your experience with our team! We’re so pleased to hear that the representative you spoke with provided polite, cordial, and helpful service.
We strive to ensure that all of our team members are knowledgeable, empathetic, and dedicated to resolving customer concerns while clearly explaining our processes. It’s wonderful to know that this was reflected during your interaction, and we truly appreciate your kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!
Thank you again for your thoughtful review—it means a lot to us.
Sincerely,Instant Checkmate Customer Support
Reviewed Jan. 7, 2025
I accidentally opened a membership with you. I had gone to your service to find the date in 1979 when my divorce was final because my son was filling out forms for a background check. I put in the information, including my billing information, however I did not think I finished joining. I only realized that I had joined when I received an email yesterday thanking me for joining and offering the report. I spoke with Jay in your Customer Service today. He understood and cancelled my membership and reversed the charge. He was very understanding and helpful to correct my mistake.
Thank you, Janive, for sharing your experience with us. We understand how accidental enrollments can happen, and we’re glad to hear that Jay in our Customer Service team was able to assist you promptly. It’s wonderful to know that Jay was understanding and helpful in resolving the matter for you.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you for giving us the opportunity to assist you.
Sincerely,Instant Checkmate Customer Support
Reviewed Jan. 5, 2025
This is a total scam. DO NOT WASTE YOUR MONEY!!!! The information was NOT accurate. They suck you in with teases and once you pay none of what they DID show before you paid is there. I have knowledge of events that happened but not details and NOTHING is there! Spend your money by going directly to the source aka the courts or records dept to request info.
Hello Laurie, and thank you for sharing your feedback about your experience with Instant Checkmate. We regret to hear that our service did not meet your expectations and would like to address your concerns.
Instant Checkmate is designed to streamline access to public records by compiling information from multiple data sources into user-friendly reports. While we strive for accuracy and comprehensiveness, the data we provide depends on publicly available records, which may vary in detail or completeness depending on the source. We aim to make this process as transparent as possible and encourage users to view our reports as a starting point for their own research.
We value all feedback and are continuously working to improve the quality and reliability of the information we provide. If you’d like to discuss your experience further or if we can assist in any way, we invite you to reach out to our support team at 877-564-3003 or via email at support@instantcheckmate.com.
Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.
Sincerely,Instant Checkmate Customer Support
Reviewed Dec. 30, 2024
Instant checkmate was charging me for over a year. I didn’t realize I had a subscription with them. When I tried to look up myself they wanted me to pay for another subscription, I realized they had my email address (Yahoo) written with 3 os (as in yahooo.com). That’s When I knew they weren’t serious, they can’t be legit cause ain’t no way. And they wouldn’t give me a refund. People save yourselves from this website, they are fake. Their information given is literally gathered from your own social media and your home address.
Hello Ceecee,
Your input is important to us, and we appreciate your genuine review! We recognize how upsetting it can be to encounter unexpected charges, and we want to assure you that this is not the experience we aim to provide.
Kindly note that upon enrolling in any of our numerous services, our website will guide you to our registration page, where you can peruse our various membership choices and choose the one that most suits your needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Members of Instant Checkmate have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team.
We are here to help you with your account; however, we could not find an account linked to the information you provided in your review. In order to help us locate your account and address this issue, please provide all relevant information listed below to our customer support team either through email or by calling our customer support team.
The first and last name used on the accountThe email address used to enroll
The first 6 and last 4 numbers of the card used to enroll
The Paypal email address or Paypal Transaction ID number associated with the charges received
We encourage you to contact our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com as soon as possible and provide the necessary information above, and we will be happy to assist you in resolving this matter with you.
Reviewed Dec. 23, 2024
Everything was fine till I looked at the file. I did not find much that will help me from my past. I guess I learned a lesson. Your support people on the phone was very helpful canceling the account. I tried for a refund. To no avail. Will possibly look back at this site in the future. Next time I will check out plans and cost before I make the commitment to join. While trying to seek help there are several sites that try and overstep your site. I don't like that at all.
Hello, Charles! Thank you for sharing your honest feedback regarding your experience with Instant Checkmate.
We apologize for any difficulty you had in finding the information that you needed. We do our best to keep our reports as current and comprehensive as we can. However, as we disclose in our Terms of Use, due to various reasons, including the nature of public data and limitations of our data sources, there may be times when the data may not be fully accurate or complete. We therefore encourage you to use our reports as a starting point for your own due diligence and hope it serves that purpose for you.
We are pleased to learn that our customer support team was able to assist you effectively. We would like to confirm that your Instant Checkmate account has been cancelled as per your request, and we have also processed a full refund to the payment method you used for enrollment. If needed, you are welcome to confirm this credit with your financial institution.
If you have any further questions, please do not hesitate to reach out to our Customer Support team at 877-564-3003 or send us an email at support@instantcheckmate.com. Your satisfaction is our primary goal, and we are here to help you in any way possible.
Respectfully,
Instant Checkmate Customer Support
Reviewed Nov. 7, 2024
This company engages in deceptive business practices and takes advantage of unsuspecting customers. When I purchased what was advertised as an ‘unlimited one-month’ background check service, I assumed it was a one-time purchase. There was no indication during checkout that this would turn into a subscription. In fact, my purchase confirmation email clearly stated ‘unlimited one month.’ Only in the fine print, buried where most customers wouldn’t think to look, do they reveal that this is actually a ‘membership’.
To make matters worse, they never send any emails alerting you about the upcoming renewal or notifying you once it has been processed. This lack of transparency seems intentional, allowing them to continue charging customers without their knowledge or consent. No one needs a subscription for a background check service, and it’s disappointing to see a company preying on people in this way. When I reached out to customer service to address these unauthorized charges, they refused to issue a refund, even though their practices are clearly misleading. I would strongly recommend avoiding this company if you value honesty and ethical business practices.
We appreciate your feedback regarding our membership plans and/or billing policies. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information. Each user must individually check a box to confirm their agreement to these terms before any charges are applied. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you.
1. The first and last name used on the account2. The email address registered
3. The first 6 and last 4 numbers of the card used
4. The Paypal email address or Paypal Transaction ID number
We encourage you to contact our Customer Support team at 877-564-3003 or at support@instantcheckmate.com, and we will be happy to assist you in resolving this matter collaboratively.
Reviewed Oct. 31, 2024
The data I received from them contained inaccurate information and included data for people other than the ones I searched for. I could find more accurate information using Google searches. They charge ~$30 for 1 month, but if I wanted to download any report I would be charged more. As I was canceling the membership they offered free reports and only $16.95 a month. I read the FTC report from 2014 about their practices and the fine they had to pay. They are still using the same predatory practices in 2024. Why are they able to continue? Is there any hope of a refund? NO.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed Oct. 23, 2024
I just use it, took my money and blocked me 2 days later, I emailed them to cancel everything, after a long time they agreed, two days later they processed a payment out of my account, I am currently talking to my bank about the issue to take legal actions against them. And I read about how they sell your information to other parties outside the US. Also very bad service and wrong information. Simply it's a scam.
Reviewed Oct. 22, 2024
Doesn’t provide any info you can't get by doing a search on the internet. Waste of money and time. They don’t offer refunds and know this site has none of the information you are searching for. Horrible horrible.
Reviewed Oct. 22, 2024
This service is awful, it was completely inaccurate and I did not realize it was on ongoing service until I was charged for the second month. A total scam! I thought I was getting the one report. They keep charging you monthly and then you have to cancel...the information in the "background check is far from complete." I was just trying to get driving records to do an insurance update for my family. Horrible service.
Reviewed Oct. 17, 2024
I paid for a background check on someone liking for specific information that this site stated would be supplied. When I received the report almost every category was unable to locate. I knew more about the person than the site could find, even simple things such as being married, if they had a Facebook account. It was a complete waste of money.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed Sept. 29, 2024
Initial search indicated person was on a Government Watch List. That's just to make you concerned enough to pay for the subscription to find out. It turns out that they have no information whatsoever about the person being on a watch list. Potentially very damaging to the person being searched and a total SCAM to the person paying money for a report. Really a CRIMINAL representation. They know they are baiting people with a lie. They really should be prosecuted.
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!
Reviewed Sept. 26, 2024
They quietly keep charging with you and make it impossible to cancel. How awful and shady. Awful people. I signed up originally to get see the service in action in which I got lackluster results. After that they kept charging... for months...
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed Sept. 22, 2024
Promises to search all these unlimited avenues then comes up with a page full of "No results found". Yes, it's a scam people. But you have to pay them first before you find that out. Wish I had read these review first.
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Reviewed Sept. 20, 2024
Don't waste your money. I found all of the information I could before I decided to try this company. Everything they come up with was stuff I already knew, with the exception of people why MIGHT be associated with the person I was researching. When I dig a little deeper, I found those people were acquaintances from previous employment or previous owners of the house they live in. What a waste of my time and money!
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!
Reviewed Sept. 5, 2024
Used this company for one month. Didn’t provide any information that’s not readily available with a google search. I canceled in February 2024 and was charged for months after. I called to cancel and asked for a refund and was denied for over $144 in charges and was told they will just now cancel the subscription. When I asked to speak with a supervisor I was told a supervisor wouldn’t be able to help me and after I insisted on speaking to someone I was told no one was available and that someone would call me back. I stayed on the line anyway until someone was able to speak with me and they said it was nothing they could do because they only refund for 3 months however they could not refund me because the current month doesn’t count and I wasn’t charge for two months which is a lie. Please do it use this company.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed Sept. 4, 2024
I recently received a notice informing me of what was leaked onto the Dark Web regarding my personal data. Most came from the AT&T breach of 2021. This included my social security number, phone number, an old credit card number and other data. I utilized a couple of free options to remedy these problems but I wanted to be sure what was available about me. I paid Instant Checkmate $35.47 to run a background check on me. The results were underwhelming to say the least. There was no more data in this search than I could find doing a few free searches online.
To add more aggravation, in order to print my results which I had just paid for, it required paying another monthly membership. If you wanted them to monitor your Dark Web data, also free from other sources, they wanted another membership. They offered some other membership service to give you information on your phone which I can imagine is also freely available online. From all of my data breaches to date it has cost me $0. By being foolish enough to use Instant Checkmate, I am out $35.47.
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!
Reviewed Sept. 3, 2024
On the home page it states that it is free. Then you go through all of the screens and wait and wait only to find out that it isn't free. They require a monthly plan that "you can cancel" if you wish.
Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!
Reviewed Aug. 29, 2024
I decided to pay the one month fee $27 to test this site with someone very close to me and I know almost everything about them. Yet this site failed to give any basic public information which is a joke. All the information that I got is very simple and doesn't really anyone to look it up plus tones more available without paying for it. When they were running the search, they were flashing that major things were found but when they generated a report there was literary nothing... Wow complete waste of my time and $27.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed Aug. 15, 2024
I would give “0” if I could. I have been a paying customer for 16 plus years. Within the last two months every time I look up data I would be required to log in and when I put my KNOWN PASSWORD IT WOULD redirect me saying INVALID PASSWORD and VERIFY ACCOUNT, RESET PASSWORD. When I called KD I spoke with Christina. I explained what was going on and told her I am a widow of 74 years and AFRAID to allow people in my home without checking on their identity. Christina said “you are using this as a business.” and CANCELLED MY ACCOUNT. RUN FROM THIS COMPANY!
I have paid them $16.95 a month for 16-17 YEARS! A total of approximately $3,051 PLUS and this is how I am TREATED???? I am going on SOCIAL MEDIA, LOCAL TV STATION IN Atlanta GA and the BETTER BUSINESS BUREAU and CONSUMER PROTECTION AFFAIRS and FILE A COMPLAINT! DO NOT USE INSTANT CHECKMATE! Run while you can!
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed June 26, 2024
Beware of this thieving company and be careful not to trust anything from this site. The customer service never answer your inquiries and close your ticket without action. They have fake points of contacts for cancelling your account. Notice how this site is the top search for what you're looking for, other sites have better information that you are looking for and doesn't scare you into getting an account saying that someone is on the national watch list. So very deceptive in multiple levels
Thank you
Reviewed June 19, 2024
I used this company because I needed information on someone for a small claims suit. I didn’t receive the information I was hoping for so anyway I paid the monthly payment and canceled my account the same day. I thought everything was good until today I received an email stating more money was taken out of my account. I looked at my bank account and noticed last month there was money taken out also. People you can not put your trust in this company. You don’t know what information you will receive and canceling means nothing to them. This time I am keeping the cancellation email and made a call to my bank. If they do this to all their customers look at all the extra money they have for nothing. Just to compare I must say I used two other companies like this. Paid for information and canceled same day and didn’t have any problems and I still get to use the site for 30 days.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed June 18, 2024
I wanted to know more information. I waited a long time for everything to load. Then purchased the 1 month and the report had nothing in it- It was asking me for more information than what it actually gave me. Save your money. This is a waste of money.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed June 16, 2024
These people couldn’t be further off! They gave me information that had nothing to do with the number I gave them. Google is way more accurate than these people. Don’t pay for false information! They are a scam!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed June 10, 2024
All the information that Checkmate gave me is useless, you don't give me any information about the person I asked for, and you give me a lot of information about people with a similar name. This way I want to cancel my account with you and I want my money back.
Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com so they can better assist you. Thank you
Reviewed May 31, 2024
I chose a 1 month subscription but the fine print said automatic renewal every month. Total Ripoff. Not very thorough info either. I hate when companies do that. Totally misleading and unethical. Don't waste your money. Not worth it.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.
Reviewed May 30, 2024
Instant Checkmate. Did not provide ANY INFO AT ALL. WILL NOT REFUND. DON’T USE. Do not even read my emails, do not use. Did not help me find my daughter! Waste of money. Do not use. They will NOT REFUND.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Reviewed May 20, 2024
The best people finder website hands down! Customer service is A+ and their searches are phenomenal! I will never use another search app! Best prices without a doubt. I've used almost every one of these sites and every one of them has horrible customer service, they will take your money and not stop doing it, and getting ahold of them is impossible. And not to mention their searches pull up minimal amounts of data. Instant Checkmate is definitely worth the money invested. If you're looking for someone from the past or doing background checks, I would recommend this over and over!
Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support
Reviewed May 16, 2024
Save your money! This website is a scam. After finding really interesting information for free on familysearch.com I was curious about my grandfathers' military records and Instant Checkmate advertised having them. The site spends about 10 minutes pretending to download information which is silly given the internet speed in 2024. Not only did they not have them, they did not have 25% of the information that was available for free on the other site. Only had one grandfather's last address and death date, the other one only his death date.
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you
Reviewed May 9, 2024
It is impossible to unsubscribe. For over a year I have only been met with automated emails from bots that tell me my account is not found and therefore they cannot cancel it. So every month I get a new charge, each time I reach out to the customer service desk I get the same message from a bot saying they are going to solve my issue. I wish I had never signed up.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention. If you would like to see our pricing page, please visit https://www.truthfinder.com/pricing/
Reviewed April 29, 2024
It was great at first and I loved it. Then I started only getting part of the reports saying error loading. That seemed to have gotten better for a day. Then I was suddenly locked out of my account in the middle of something. It says to call customer service to get back in. I called and couldn't get anyone. I have sent 2 emails requesting to cancel and requesting a refund since I couldn't even use it a full week when I paid for a month. I have got no response. I am very disappointed in my whole experience.
Diana - Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed March 14, 2024
Hello, my name is Wendy ** and I’ve been very unhappy with Instant check mate. I have tried to cancel my subscription multiple times and multiple months. My account has been locked as well. I have canceled online and I am still being charged. I’ve been charged for four months straight. I’ve been trying to cancel it. I’ve talked to many representatives and they have all said they have canceled it, however I’m still being charged every time I keep getting charged I keep reporting it but they say they can do nothing besides they cancel it for the future. I get the same robotic response every time.
Wendy - Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed March 8, 2024
Alright, I was simply signing up for Instant Checkmate again after only 10 years as I had the first time in 2013. Now moving forward, I only did that so I check on the people that I know and see how they're doing.
Thank you for sharing this review Myra and for choosing Instant Checkmate!
Reviewed March 7, 2024
This company are a bunch of thieves! Do not trust this company. They are just after your money! They refuse to refund me my money! Keep making up excuses! Stay far far away from this company! Worst experience!
We’re sorry that you were unhappy with our billing system. Instant Checkmate provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. If you have any questions regarding our billing system, please contact the Customer Support team at 1-800-222-8985.
Sincerely,Instant Checkmate Support
Reviewed Jan. 20, 2024
Having been in law enforcement for years and investigating (Background Checks, Fraud, etc.) I can relate to the fact that this company IS NOT trustworthy! Upon running two different reports with info that I am familiar with, it was found that they do not have accurate information. Up to the point I believe it is probably falsified in order to scam consumers! DO NOT FALL FOR THIS SCAM!
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Reviewed Jan. 12, 2024
I researched Background Check information on their website & what they indicated they could provide and/or uncover, the price and the reviews. I thought it to be a little pricey, but considering the information they promise to provide & the numerous sources they indicated they use to locate the information, decided to pay the price they quoted of $35.12 for a month of unlimited reports, which they also stated would be updated as new information is located. I paid for a background check on a person very close to me at their quoted price of $35.12. Upon filling out their requested information necessary to provide the report, before letting me access the report they then came back and said there would be an additional charge of $3.99. Since I’d gone this far I paid the additional fee. Upon receiving the report I was shocked to see most of the categories say “no information was found on this category.”
The only pertinent information that was provided other than the persons name & address (which I already knew) was registered sex offenders who live in the vicinity of the persons house I was doing the search on. I knew the school this person attended, which the report again stated “no information found” and I also knew the county, state and city this person was married in and the person's name they married and again the report found “no information.” I am 100% sure this information is on record with the county the marriage took place in, so it seems unrealistic the “numerous sources” they use to locate this information couldn’t find any records at all. And as I stated earlier, almost all the categories they checked records on (supposedly) came back “no information found.”
The pitch they gave on finding “secret/hidden” websites used by the person your searching and that you’ll be surprised at what they can find and what you’ll read when they provide the report, in my opinion, was blown out of proportion and used to lure you into buying their services. The report provided the searched persons Facebook & My Space addresses, but when you clicked on those links to see what & who they were talking with, you needed to use the searched persons sign in information to log into their account & pages they may have been on or who they talked to.
Providing the searched persons account website addresses and then saying “no further information found” is not the same as being surprised at what they were looking at & who & what they said to each other. I feel I wasted $39.11 and would have found more information spending the time searching records myself on free Internet sites. I would not recommend their services! Very unsatisfied with what they promised vs. what the report stated.
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Reviewed Dec. 22, 2023
They indicate that they will provide a free list of your military time but upon giving them all the information requested and 20 minutes later they indicate that the record is ready but you have a high cost that will be charged. Do not use this service for your military time!
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.
Reviewed May 2, 2023
I chose the 5 day trial for it said $1.00. I got charged the $1.00, then right behind it came another charge of $3.99! It didn't say anything about a $3.99 charge! Why are you taking more money than you are authorized to? Very upset! Cancelling and never returning!
We’re sorry that you were unhappy with our billing system. Instant Checkmate provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. If you have any questions regarding our billing system, please contact the Customer Support team at 1-800-222-8985.
Sincerely,Instant Checkmate Support
Updated review: Dec. 7, 2022
Awesome company. Everything is fixed.
Original Review: Dec. 4, 2022
Second weekend in a row and site has not worked. No way to contact anyone, I called, emailed the support center. No one answers, if it happens next weekend I will be forced to cancel my account, it seems no one cares.
Reviewed April 19, 2022
Did not provide accurate information on background check at all. There is nothing worth paying for. All categories are empty. (Even life long job status). This page was presented poorly. You don't have any of the basic answers on here. You get address and phone number for 27.00$? You should regroup and provide an answer to at least a few elementary questions.
Sincerely,
Instant Checkmate Support
Reviewed Feb. 23, 2022
My mother is elderly and not computer savvy. One day she asked me to look up some friends she hasn't seen in ages. I was able to find most of them with Instant Checkmate (some were deceased) and she reconnected with them. It made me so happy to find them for her and she was even happier to reconnect with them.
Reviewed Jan. 11, 2022
Should be on a month to month basis for some people. I’m on a fixed income and can’t afford a subscription. But all information was correct and I was very pleased with what I found out about certain people. I would highly recommend this site.
Reviewed Jan. 8, 2022
It was a great pleasure of having assistance getting my membership canceled without any hard time. I would definitely recommend having someone use this app for finding something out about someone. So greatly appreciated for the gratitude for their support.
Reviewed Jan. 7, 2022
Already called and cancelled subscription!!! Spoke with Amber at 6:08 pm. Very unsatisfied. I spent $1.99 and $3.99 and 27.08 when all I needed was my bankruptcy information. Very unsatisfied!!! Wish I could get a refund from company. Very unsatisfied.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Jan. 7, 2022
Phyllis did a fantastic job handling my account. My hats off to her, she was an absolute pro. The company should be proud to have an employee like her. It was a real pleasure dealing with her. I may, at a later date, re-subscribe to Instant Checkmate, as I believe it is a worthy service.
Reviewed Jan. 5, 2022
The gentleman on the phone provided superb service. I was not able to access my account on my new device because it was not sending the email for verification. He escalated to his supervisor who said we needed to submit a ticket which would take 24-48 hours but he was determined to help me today and we tried one more option and it worked. I am grateful for his determination and superb service. You should give him a raise or promotion!
Reviewed Jan. 4, 2022
The site was easier than navigate around found information that I didn’t know. Very helpful and the bonus of the registered sex offender‘s in the area was also a big help. If you try this out look at the sex offender page and know your surrounding area. Keep your kids and grandchildren safe. I will definitely be back when I can utilize it more otherwise I would definitely keep it. This is an awesome site.
Reviewed Dec. 29, 2021
Will never use this service again. Does not give enough info. Everything provided can be found thru public records. Just a scam to take people's money. Horrible product, I hope the truth gets out about this bad product. Word will get around and anyone associated with this should be ashamed. This is a shame.
Dear Jonah,
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Dec. 29, 2021
Happy to know that I wasn't able to find anything out about my partner, so, I guess, I was just worried for nothing, I'm glad I was able to use Checkmate so find history of my boyfriend. Excellent service....
Reviewed Dec. 29, 2021
I was able to locate the individuals for whom I searched. Great service, extremely thorough and great outcomes on all accounts! I was able to, in one case, reconnect my friend with his sister with whom he had not seen in over thirty years!! Thank you, so much, for helping me bring their family back together!
Reviewed Dec. 24, 2021
Professional, knowledgeable, efficient, and patient customer service representative guided me through all the steps to activate my new subscription. She also alerted me to the current special promotion for bundled services at a great monthly price, making me another happy customer!
Reviewed Dec. 23, 2021
My Aunt and godmother has been “missing” from view because of a cousin so I needed help in locating them. I found what I needed quickly and was able to send a letter to them after almost a decade! Thank you.
Reviewed Dec. 22, 2021
The customer service rep was polite and efficient. No problems when I decided that I no longer needed a subscription. I would use this service again if I needed to locate a phone number or address. It was fast and easy and provided me with the info that I was looking for. I was then able to easily reach the person that I lost touch with and was searching for. Helped me a great deal.
Reviewed Dec. 17, 2021
Did a background check on a person and it was revealed to me from her history...it was a bad decision to continue the relationship. Thank you very much for helping me. I would recommend your service to anyone who is concerned.
Reviewed Dec. 16, 2021
checking in, then monthly. Joseph has an extensive ‘rap sheet’ With the Modesto and Calaveras County Police Departments. I certainly do not feel that I got my money’s worth. Please cancel any further interaction. Thank you. Audrey
Reviewed Dec. 15, 2021
I signed up hoping to be able to do some quick background checks on our employees but after signing up, I noticed it wasn't for use by employers. That's fine - I should have been aware of that but didn't do my homework. However, to start with I did do a background check on myself and was amazed at how many people it associated me with. People that purchased my house 20+years ago. Why would they be in my background check? I do not even know them. Then I downloaded the file as a PDF and was charged 3.99. Nowhere did I agree to pay for a PDF download. I called and canceled. I guess we will see how hard it is to get out of the monthly fee. I won't be back for sure.
Reviewed Dec. 15, 2021
So very pleased with the assistance this young man gave me. I was also, impressed with his professionalism and patience, as I was overwhelmed with the unsurmountable information necessary to get the answers I was looking for. Have they got the answers!!
Reviewed Dec. 15, 2021
Overall good information but it will be more efficient if phone number was available for searching more data. I will consider using your company again in the near future if the benefits of its membership improves. As A business owner I always use this type of service for the safety of my business as well as my clientele. I hope your services keep improving.
Thank you for taking the time to provide information regarding your experience with Instant Checkmate! We are constantly striving to adapt and improve our service so feedback from our customers is important and highly valued here at Instant Checkmate.
We gather our information from numerous public sources. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. Additionally, we do want to point out the fact that using our services for any business-related purposes is against our terms of use. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Dec. 13, 2021
There was enough found to warrant a peaceful mind and what is and what is not. Just used the service as a verification of thoughts and and actions of another that I felt warranted verification. Thank you for your service.
Reviewed Dec. 11, 2021
I was able to use the service for a short time and it definitely met my needs. Most importantly, when I called to cancel, the Representative was friendly and agreeable without badgering me to continue. I appreciated being treated with such respect.
Reviewed Dec. 10, 2021
Although the person I was checking up on was not found the information I input confirmed that he was a scammer. Stupidly, I drove to his supposed location only to find out that he didn't live there and wasn't even known. Ladies, please be careful and use all the resources available including Checkmate. It will save your heartache and mostly money!
Reviewed Dec. 8, 2021
You located for us personal data about a person who we were acquainted with in Dallas, Texas in the mid 1980s. Your successful search led us to the County Courthouse of Dallas, Texas, from where we were able to acquire a copy of a marriage certificate. Thank you.
Reviewed Dec. 8, 2021
Service in getting the information I needed was great! I would use them again. User friendly, quick and easy. No problem finding all information. Very easy to read and all the contacts was just as I thought it would be. Very happy!
Reviewed Dec. 8, 2021
I was happy with the service, but do not have the need to use regularly. I appreciate the ease and helpfulness of staff to cancel my account. Thank you for your service and courtesy. If I need your services in the future, I will certainly call you again.
Reviewed Dec. 8, 2021
It's a great service to have if you need questions answered about people! I recommend this service to other people and private businesses. I only canceled because I felt I did not need the service any longer! If you want to know more about this service please contact them at their customer service number!
Reviewed Dec. 7, 2021
The information I obtained was very good/accurate. I had been wondering about this person for a long time. When I was ready to cancel my subscription, the Customer Service was excellent. The representative was capable and friendly. I would use them again.
Reviewed Dec. 6, 2021
When I set this up to check on some things that I needed to check on. I had no problem getting what I needed. Then I used it for 2 months and then when I went to cancel the lady that helped me did an awesome job. No hassles at all. She cleared me and I was done. It was that easy and I was very impressed and she or them were very cooperative. Thank you. Oh, I would recommend it to a friend but it is kind of expensive.
Reviewed Dec. 6, 2021
Personnel was very polite and professional. Site has good and bad things on it. Seems to lack in some information, could be better. I believe with so much information out there should have more. Want more info you have to pay more which I believe is a ripoff, you are paying for information not to be sent to other sites for more information on the same person you are asking about.
Reviewed Dec. 3, 2021
I was greeted with courtesy and professionalism. I have not used the service recently and was unaware that my subscription was continuing after one use. My cancellation was easy and the refund of my current premium was a pleasant surprise. Your customer service is excellent. I highly recommend Instant Checkmate.
Reviewed Dec. 2, 2021
I would like to thank you for your service. I was needing to check out a person who wanted to date me. It was good to see that what he had said was somewhat true. I would recommend to any friend who was needing this type of service. It was extremely helpful to me. If I need this type of service again. I will use you again.
Thank You,
Kathy **
Reviewed Dec. 2, 2021
I called Instant Check to cancel my account. Sandra was very helpful in canceling my account. She also found other accounts I was unaware of and gave me a refund. I would recommend Instant Check to others. I've had good luck finding people.
Reviewed Dec. 2, 2021
I used this service for only one party. I canceled it in the first 30 days. I have been billed twice so I called and spoke to a a very nice young lady who took care of giving me a refund for 2 months. Refunds showed up in less than an hour. You have a great company and The best customer service. Will use again if needed. Pete
Reviewed Dec. 1, 2021
Called regarding a charge - David was my representative and he was polite, knowledgeable, and professional. He was focused on my challenge and did his utmost to solve the issue. In a world where customer service is severely lacking, he was truly a bright spot and did an excellent job. Thank you!
Reviewed Dec. 1, 2021
I needed to check my own background prior to a job application. Everything worked great, except that I forgot to cancel my service. A month later I remembered, and called to cancel. The lady who answered the phone (Kathy?) was very helpful and gladly canceled my subscription, with no attempt to upsell. I appreciate the quick and efficient service. If I every need this type of service again, this is who I will contact.
Reviewed Nov. 30, 2021
I was auto billed for a long time w/o realizing it. I believe I only used the service once, around 18 months ago. So I’ve essentially been paying for something I did not use but your service department was easy to cancel with and was very helpful.
We’re sorry that you were unhappy with our billing system. Instant Checkmate provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. If you have any questions regarding our billing system, please contact the Customer Support team at 1-800-222-8985.
Sincerely,Instant Checkmate Support
Reviewed Nov. 29, 2021
I was quite disappointed with the quality of information available. I already knew everything in my search file so it was a waste of time and money. Anyway I cancelled my subscription to your service. I have decided to never use any service like this again. Can't afford to waste money or time like that.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Nov. 27, 2021
Your representative exceeded my expectations. There was no wait time to speak with a REAL person who not only knew her product but also exhibited an A++++ rating for customer interaction. In the space of 3 minutes went from prepping for a fight to being willing to recommend/suggesting your company to anyone who asks.
Reviewed Nov. 23, 2021
David was compassionate and seemed to care by issuing me a refund for a service that I was unaware that I signed up for. How wonderful! I will use or recommend your service in the future if the need arises!
Reviewed Nov. 22, 2021
Easy to use for someone that's not computer techy, found accurate information, and will use again when the time is needed. The trial cost well worth it, and very easy to cancel. Erica the representative was very pleasant to talk to when canceling.
Reviewed Nov. 22, 2021
Was able to locate the information I needed and I did. The site is easy to navigate. Was able to cancel the one-month trial subscription with a single phone call to a knowledgeable professional representative. I was initially hesitant to use the site however now I'm glad I did.
Reviewed Nov. 19, 2021
I was charged for a recurring membership, without my permission. But I called the number when I was notified of this and spoke with Cory and he was so impressive! He handled my case expertly and graciously. He was so kind and understanding.
Hannah
Reviewed Nov. 18, 2021
I only wanted to look up one phone number, but signed up for a monthly account by mistake. Your representative understood my problem and quickly resolved it. She was most courteous and friendly. She was also very helpful in explaining my options. I so appreciated that there was absolutely no pressure for me to keep this account. I feel very confident in using this company again and also recommending it.
Reviewed Nov. 17, 2021
The person that helped me was very courteous and immediately took care of my cancellation. I haven't used the account in years and she refunded 6 months of my fees! I did not expect that so it was a nice surprise. Excellent service!
Reviewed Nov. 10, 2021
Great option to review personal information and find out if anything is listed that should not have been used for a rental, banking, identity in legal issues or employment situations so that it can be cleared up. Identity theft has become a huge problem in this decade and it is hard to find out about it until too late. This service allows you to search and locate current situations before they get out of control.
Reviewed Nov. 8, 2021
Found exactly what I needed in a very short time period! Easy to sign up and get started and even found a few pieces of information I never knew about which was quite helpful in my search! Easy cancellation process as well and excellent customer service.
Reviewed Nov. 5, 2021
The service provides accurate information, as much as is available. The arrangement of categories is helpful. I will use the service again in the future. The cost (subscription) was reasonable with choices. The support staff people are excellent. That's all I have to say. Thanks.
Reviewed Nov. 5, 2021
Instant Checkmate helps me to know more about people that I'm not sure about and who I'm dealing. The people at instant checkmate also helps me to resolve some financial problems that I have and to help me to stay a member with them.
Reviewed Nov. 3, 2021
Lisa was accommodating bundling everything together so that I could save some money. She was very professional and kind. I highly recommend calling their service, if you have any questions. I can't thank her enough for helping me to save money.
Reviewed Nov. 1, 2021
The gentleman I spoke with was top notch, I believe his name is Vincent and he lives in SW FLA. He was concise, diligent and extremely courteous. You have a true asset in this gentleman!! He was extraordinarily helpful, calm and collected. Thank you to you both!
Reviewed Nov. 1, 2021
Lady did a great job in checking on my account but it still reads the former employee's name. Hoping it will update in 24 hours to the updated account settings. Updated the payment information promptly but wouldn't let me delete the prior employee's information for billing.
Reviewed Oct. 26, 2021
No different than other sites. Got the same results at a lower rate. So many of these out there. Next time I will just do the best I can. I don’t know what else you want me to say but ok I will just keep telling you I was not impressed.
Thank you so much for your feedback. We’re sorry to hear that you were not 100% satisfied with our services. We’re committed to providing our users a great experience, and we’d like to make this right for you. A senior member of our member care team will contact you privately to see if we can find a satisfactory resolution for you.
Sincerely,Instant Checkmate Support
Reviewed Oct. 20, 2021
I was pleasantly surprised by the thoroughness and highly informative results produced from with this search. I was able to review and find out everything I needed (even though I didn't expect to). I will definitely use this service as I am sure I will need to do so again in the future.
Reviewed Oct. 6, 2021
Some of the Report I did not understand. The term of the word in the report were abbreviate. No police reports. No court. One of the main thing that I were looking were not there. Had some good information, but corresponding date did not match.
Hi Ivey,
We understand how frustrating it can be when you cannot find the information that you were looking for. We work really hard to provide relevant and useful information to our users. Sometimes, however, there may be incorrect or inaccurate data that we receive from our sources. If there’s anything we can do to better your experience, please let us know!
Sincerely,TruthFinder Support
Reviewed Oct. 4, 2021
My Customer Service Rep. was very helpful and knew her job very well. Very pleasant to talk to. She did a excellent job, Need more workers like her. Very dedicated. Did not want to hurry over the conversation to get done. She was definitely an asset to your company.
Reviewed Oct. 2, 2021
Aaron (sp?) was very helpful in answering my questions and helping me with my account. Very patient and extremely polite which makes for comfortable phone interaction. Thank-you! I will be sure to recommend Instant Checkmate to my colleagues and friends. Keep great employees on to help with such problems.
Reviewed Sept. 28, 2021
Great service by kind, knowledgeable and courteous staff. Thanks. It was a pleasure securing your service and when I need this type of service again I will contact your kind, knowledgeable and courteous staff for assistance. Thanks again and again and again and again.
Reviewed Sept. 23, 2021
We would like to thank Angela for her help getting our account canceled today. We had already put in a request for cancelation that somehow didn't process but Angela was so helpful and made sure it was taken care of.
Reviewed Sept. 21, 2021
She was very nice, professional and helpful about assisting me with my account. She was not rude and did a great job at answering my questions. I would definitely recommend people for this service as it helped me find out information I wanted to know.
Reviewed Sept. 17, 2021
I felt the flat rate information was too basic. The information was incomplete and outdated. More money was required to get details. I felt deceived by the way the service marketed the product. It was not stated you needed to pay more than the original amount to get the detailed information. It was like being baited to keep paying more.
Reviewed Sept. 17, 2021
Great encounter! She was knowledgeable and helpful with a tech ignorant old man who talked too much and kept her on the phone too long... My handset actually lost power... She is truly a great customer service pro... Give her two raises and a great thanks and a hug from William... truly.
Reviewed Sept. 15, 2021
Agent Aaron was TERRIFIC!! Very helpful and informative!! I of course ran my own check first. I am shocked to see that someone named William ** is listed as my Associate?? Who is this person?? I don’t know anyone by this name and never have either!! Am I being pranked??
Reviewed Sept. 14, 2021
She was very professional and help me navigate the cancellation. I would highly recommend her to a higher positions. I do like your site but they didn't know about the reoccurring charges and it didn't seem clear.
Reviewed Sept. 13, 2021
Was very pleased to be able to find out information about my maternal grandmother. It was very important to me because My granddaughter got married and she get my grandmother's Cedar chest, and I wanted to know who it came from, with info on her great great grandmother and a picture, as my granddaughter was not born when her great great grandmother was alive. Thank you again.
Reviewed Sept. 7, 2021
Catherine was superior and it was refreshing to have someone who cared and was a pro. I was able to not only get the answer to my question she gave me insight as to how to get additional value from my plan.
Reviewed Sept. 2, 2021
I was immediately able to receive the information I was seeking. Within the month I knew I didn't need to run another report. By calling 800-222-8985, with my email address, I was able to quickly end my subscription with an immediate email confirming such.
Reviewed Sept. 1, 2021
They keep their word on helping you with the information you're looking for and the website very easy to use. Their information is organized. I learned things I didn't expect to know. It made me know more about that person in a great way.
Reviewed Sept. 1, 2021
Info supplied by Checkmate so spotty and inconclusive. Basically there was a print out of pedophiles with pictures not the purpose of my search. Very disappointed. I have used other background services and this one was so lacking in any useful content. No info on work history or marital status.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Aug. 31, 2021
I was able to locate family members with that I had lost contact with. Even with many different people with the same names, I was able to identify the person that I wanted to find. Instant Checkmate has been a very helpful service. Thank you, Checkmate!
Reviewed Aug. 30, 2021
I only authorized a minimum payment of one month. I recently discovered that this billing continued for many months. Customer service would not refund those unauthorized payments. If I inadvertently signed up for continued monthly service it was not obvious.
We appreciate your feedback regarding our billing system. When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Instant Checkmate Support
Reviewed Aug. 24, 2021
Pro online very helpful and knowledgeable. Thanks for the confirmation number by email. Fast too! Good company. Can't thank you enough. Very happy. I thought I was going to have to wait a long time. PS. Excellent customer service.
Reviewed Aug. 19, 2021
I just paid for the service last night and now I'm locked from using it all because I used mine and my boyfriend's debit card for the service. I have never felt so discriminated in all my life. I will never use this site ever again and I will have my attorneys be in touch with them.
Hi Machelle,
Thank you for leaving us feedback about this. We’re currently looking into this matter and we’d like to thank you for bringing it to our attention. Please let us know if there is anything we can do to improve your experience with us!
Sincerely,Instant Checkmate Support
Reviewed Aug. 18, 2021
I spoke with a representative that was beyond professional, patient and very helpful in helping me add a new credit card. At first I tried multiple times on my own to resolve the issue with no luck. I would highly recommend Instant Checkmate- the customer service is awesome!
Reviewed Aug. 17, 2021
The customer service it was so professional and so patient. She walked me through step-by-step. I would recommend Instant Checkmate to everyone I know. I tell all my friends check everybody background especially if you're going on a date with them.
Reviewed Aug. 17, 2021
Her sweet demeanor never changed throughout the long process to get us signed up. It was our fault that it was so long. She is definitely an asset to your company. Based on our experience thus far, we would not hesitate to recommend your company to others.
Reviewed Aug. 12, 2021
Susan is a rock star. She stayed with us while we bumbled around and not once did her sweet demeanor change. We so appreciate her not giving up on us and being so kind and professional. We are not the most proficient people when it comes to technology. She is such an asset to your company. We would recommend your company based on our experience.
Reviewed Aug. 12, 2021
When I signed up for your service in the spring.. the first two reports I got were very helpful. WHAT HAVE YOU NOW DONE TO CHANGE THE REPORTS?? IT'S WORTHLESS. There now is no report on criminal records, no report on the names and contact number of X wives, No report on bankruptcies or foreclosures. No best match by horoscope.
What has happened to your service as the last two reports I looked up had almost no information on them. Everything was in a yellow block saying you are sorry you can't access public records. This service is no longer worth $16.95 a month to me unless you can go back to your previous search criteria. Feel free to call me at **. I use this service to protect my adult daughter who is now dating off the internet. I need a lot more information than what your service now is providing. What happened to change your report???
Sincerely, Grace ** - Utah
We understand how frustrating it can be when you cannot find the information that you were looking for. We work really hard to provide relevant and useful information to our users. Sometimes, however, there may be incorrect or inaccurate data that we receive from our sources. If there’s anything we can do to better your experience, please let us know!
Sincerely,Instant Checkmate Support
Reviewed Aug. 12, 2021
Report seemed to be accurate and complete. Only needed 1 so called to cancel auto renew afterwards. Serviceperson was extremely helpful, communicated well and did what needed to be done. Works. No drama. Simple. Thumbs up!
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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