Instant Checkmate Reviews

The service provides accurate information, as much as is available. The arrangement of categories is helpful. I will use the service again in the future. The cost (subscription) was reasonable with choices. The support staff people are excellent. That's all I have to say. Thanks.

Instant Checkmate helps me to know more about people that I'm not sure about and who I'm dealing. The people at instant checkmate also helps me to resolve some financial problems that I have and to help me to stay a member with them.

Lisa was accommodating bundling everything together so that I could save some money. She was very professional and kind. I highly recommend calling their service, if you have any questions. I can't thank her enough for helping me to save money.

The gentleman I spoke with was top notch, I believe his name is Vincent and he lives in SW FLA. He was concise, diligent and extremely courteous. You have a true asset in this gentleman!! He was extraordinarily helpful, calm and collected. Thank you to you both!

Lady did a great job in checking on my account but it still reads the former employee's name. Hoping it will update in 24 hours to the updated account settings. Updated the payment information promptly but wouldn't let me delete the prior employee's information for billing.

No different than other sites. Got the same results at a lower rate. So many of these out there. Next time I will just do the best I can. I don’t know what else you want me to say but ok I will just keep telling you I was not impressed.

I was pleasantly surprised by the thoroughness and highly informative results produced from with this search. I was able to review and find out everything I needed (even though I didn't expect to). I will definitely use this service as I am sure I will need to do so again in the future.

Some of the Report I did not understand. The term of the word in the report were abbreviate. No police reports. No court. One of the main thing that I were looking were not there. Had some good information, but corresponding date did not match.

My Customer Service Rep. was very helpful and knew her job very well. Very pleasant to talk to. She did a excellent job, Need more workers like her. Very dedicated. Did not want to hurry over the conversation to get done. She was definitely an asset to your company.

Aaron (sp?) was very helpful in answering my questions and helping me with my account. Very patient and extremely polite which makes for comfortable phone interaction. Thank-you! I will be sure to recommend Instant Checkmate to my colleagues and friends. Keep great employees on to help with such problems.

Great service by kind, knowledgeable and courteous staff. Thanks. It was a pleasure securing your service and when I need this type of service again I will contact your kind, knowledgeable and courteous staff for assistance. Thanks again and again and again and again.

We would like to thank Angela for her help getting our account canceled today. We had already put in a request for cancelation that somehow didn't process but Angela was so helpful and made sure it was taken care of.

She was very nice, professional and helpful about assisting me with my account. She was not rude and did a great job at answering my questions. I would definitely recommend people for this service as it helped me find out information I wanted to know.

I felt the flat rate information was too basic. The information was incomplete and outdated. More money was required to get details. I felt deceived by the way the service marketed the product. It was not stated you needed to pay more than the original amount to get the detailed information. It was like being baited to keep paying more.

Great encounter! She was knowledgeable and helpful with a tech ignorant old man who talked too much and kept her on the phone too long... My handset actually lost power... She is truly a great customer service pro... Give her two raises and a great thanks and a hug from William... truly.

Agent Aaron was TERRIFIC!! Very helpful and informative!! I of course ran my own check first. I am shocked to see that someone named William ** is listed as my Associate?? Who is this person?? I don’t know anyone by this name and never have either!! Am I being pranked??

She was very professional and help me navigate the cancellation. I would highly recommend her to a higher positions. I do like your site but they didn't know about the reoccurring charges and it didn't seem clear.

Was very pleased to be able to find out information about my maternal grandmother. It was very important to me because My granddaughter got married and she get my grandmother's Cedar chest, and I wanted to know who it came from, with info on her great great grandmother and a picture, as my granddaughter was not born when her great great grandmother was alive. Thank you again.

Catherine was superior and it was refreshing to have someone who cared and was a pro. I was able to not only get the answer to my question she gave me insight as to how to get additional value from my plan.

I was immediately able to receive the information I was seeking. Within the month I knew I didn't need to run another report. By calling 800-222-8985, with my email address, I was able to quickly end my subscription with an immediate email confirming such.

They keep their word on helping you with the information you're looking for and the website very easy to use. Their information is organized. I learned things I didn't expect to know. It made me know more about that person in a great way.

Info supplied by Checkmate so spotty and inconclusive. Basically there was a print out of pedophiles with pictures not the purpose of my search. Very disappointed. I have used other background services and this one was so lacking in any useful content. No info on work history or marital status.

I was able to locate family members with that I had lost contact with. Even with many different people with the same names, I was able to identify the person that I wanted to find. Instant Checkmate has been a very helpful service. Thank you, Checkmate!

I only authorized a minimum payment of one month. I recently discovered that this billing continued for many months. Customer service would not refund those unauthorized payments. If I inadvertently signed up for continued monthly service it was not obvious.

Pro online very helpful and knowledgeable. Thanks for the confirmation number by email. Fast too! Good company. Can't thank you enough. Very happy. I thought I was going to have to wait a long time. PS. Excellent customer service.

I just paid for the service last night and now I'm locked from using it all because I used mine and my boyfriend's debit card for the service. I have never felt so discriminated in all my life. I will never use this site ever again and I will have my attorneys be in touch with them.

I spoke with a representative that was beyond professional, patient and very helpful in helping me add a new credit card. At first I tried multiple times on my own to resolve the issue with no luck. I would highly recommend Instant Checkmate- the customer service is awesome!

The customer service it was so professional and so patient. She walked me through step-by-step. I would recommend Instant Checkmate to everyone I know. I tell all my friends check everybody background especially if you're going on a date with them.

Her sweet demeanor never changed throughout the long process to get us signed up. It was our fault that it was so long. She is definitely an asset to your company. Based on our experience thus far, we would not hesitate to recommend your company to others.

Susan is a rock star. She stayed with us while we bumbled around and not once did her sweet demeanor change. We so appreciate her not giving up on us and being so kind and professional. We are not the most proficient people when it comes to technology. She is such an asset to your company. We would recommend your company based on our experience.

When I signed up for your service in the spring.. the first two reports I got were very helpful. WHAT HAVE YOU NOW DONE TO CHANGE THE REPORTS?? IT'S WORTHLESS. There now is no report on criminal records, no report on the names and contact number of X wives, No report on bankruptcies or foreclosures. No best match by horoscope.

Report seemed to be accurate and complete. Only needed 1 so called to cancel auto renew afterwards. Serviceperson was extremely helpful, communicated well and did what needed to be done. Works. No drama. Simple. Thumbs up!

Jason help me to understand how to use your service. He was well trained and walk me through the procedure. The person I wanted to find was not in your system. He also clear up my bill question. Whoever train him should also be complimented.

I've had limited experience with Instant Checkmate but found them very easy to work with. To add, I was (unintentionally) signed up for an annual use with a monthly fee. When I called to inquire they assisted in changing this status for me and issued a refund. This was very helpful to me as I don't need this service often; however, when I do, I will definitely use them again.

Hello there, I'm thankful for your excellent service, your Team were magnificent, and if I need your services again I would choose you and if I come across people about your services I'll be happy to refer and recommend you, so thank you for your support.

Agent Raven out of San Diego, California… gave me EXCELLENT customer service!!!! She is VERY FRIENDLY!!!! I could feel her smile and enthusiasm over the phone. She has EXCELLENT PEOPLE SKILLS!! Not only did she cancel my service (dissatisfied with it), she resold me into another plan that I’ll be paying monthly. And ALL BECAUSE OF RAVEN, Your co. WILL STILL BE…. KEEPING MY BUSINESS!!!! Instant Checkmate needs to hire MORE employees like Raven!!!! I STRONGLY RECOMMEND your company offer Raven a training position to train some of the other DEADBEAT AGENTS working the phones!!!! Thank you, Scott

Called the 800 number and my call was answered immediately. Nora asked questions to find out what I was after as not to waste our time. I really appreciated Nora’s thoughtful answers. She told me what the right answers were, NOT just what I wanted to hear. So refreshing considering the difficult situation that I’m trying to get answers to and a resolution for.

Use the program to get address info on long lost members of our organization. Very easy to use. Very friendly and useful when I had to ask for help. (once in over 18 months of daily usage). All steps are defined and easily read.

I was in need of getting several addresses for the family of a deceased relative. Service was good but I needed to go through another company to get results. This one was very expensive to use. I cancelled with both companies. Will not use again.

Talked with your person on the line and got the problem resolved in very short order. He was polite and effective. I wish there were more people out there doing their job as well as this gentleman. Was very satisfied with results. And that is what it is all about.

I called in due to a billing issue. The rep was able to not only handle my issue but exceeded my expectations with the resolution. Very easy to deal with… they even answered right away!!! 5 stars on customer service!!! Great hire!!!!

Instant Checkmate was easy to use and I found the information I needed very quickly. I would recommend the service to my friends. Lindsy was most helpful when I decided to cancel the service and not renew for another month. Thank you for this service. It was very helpful in identifying someone.

seems like an OK site, but there's a lot of misinformation on it. I imagine it's great for finding people, or a quick way to find stuff that's in public records. Just wasn't what I needed. It was very interesting though.

I found that the information wasn’t always accurate. Apparently names get mixed up when they are close to the same. To be honest I am too old for this stuff. If I had a business it would make a difference.

My representative name was Marco. Marco was very helpful in getting me reinstated with Instant Checkmate again, and he was very patient and understanding. Made sure I was happy with the services he rendered. This young man is an asset to your company, in other words he's a keeper.

I only used this company’s service for a short time but I was very pleased with what they offered and the ease in which I was able to find information I was looking for... Their customer service is excellent cancelling my account my was a breeze. In the future if I need services like this again Instant Checkmate will be the company I use.

I can't speak of the company yet, because I'm just getting started. I can speak of the girl who helped me and signed me up. She was "sensational". She was knowledgeable, caring, patient and kind. Definitely an asset to your company.

The reports were sometimes spotty on information and my cancellation didn’t go through around May 28 and I was billed for for June however I call and talked to your service rep. Within 5 mins she had the refunded the money and cancelled the subscription. I’d definitely use your service again with this nice and efficient quality support!

I found Instant Checkmate to be quick and easy to use. It does contain information that I did not find useful (e.g. neighbor information) and did not have information that I would of liked to see (e.g. marital status). In several instances the relative information was not complete and some was just incorrect.

Checkmate is very easy to cancel if you decide you don't need anymore. Rep was friendly, helpful and not pushy to keep subscription. I may return.. lol. I did find out all I was looking for, thank goodness it was all good.

Excellent service! Thorough background check and information. Polite and helpful assistance. If I need future background checks for any reason, I will use Instant Checkmate because it is by far the best of four services I have used. I recommend this service to others needing background checks for any purpose.

This site was first class, easy to use and very detailed. I would very much recommend it!! I found the agent Tanner to be polite, knowledgeable and it was refreshing. I am glad I chose Checkmate and it was a valuable tool.

I used this many times before closing my business in Oct 2018. Was very satisfied. It was important to me as a sole proprietor to know whom I was doing business with either buying or selling. HONESTY IS ALWAYS THE BEST POLICY.

I was looking for background information on 2 people. I put in the available information I had and Instant Checkmate came back with 40 pages of information on both people. They helped me locate family members I had not seen or heard from in over 35 years!!

Excellent service. I appreciate the care we received from Ruthy who helped on a refund for unintended service charges. She went above and beyond to help. We really appreciate the extra care including interaction with her supervisor to assist with our problems.

Background check in reference to my son's criminal history and when and where it happened so as to be fully aware of how he is doing since we no longer have contact with him. Due to unforeseeable circumstances we are not able to contact him or maintain a family relationship at this time.

The representative that helped me was very professional and understanding. I expected calling to cancel and get a refund would be much more difficult but she made the process stress free! I will definitely return to Instant Checkmate for any future needs.

I called to question a charge (to a credit card I don't use anymore (but is still activated)) from Instant Checkmate (IC). I need to say upfront the the person I talked to (Lindsey (sp?)) was very courteous and helpful. That being said, although it was my responsibility to notice, I guess, I would've appreciated it if IC had a program in place to help with these "double accounts" (again, I take responsibility).

Thank you to Jasmine, who was most helpful and patient with my concerns about my account. I wish my total experience with Instant Checkmate had been as positive as this final contract with your telephone representative. But, due to illness, I have been paying for this account unknowingly since its inception, but not using it, which is very distressing.

Agent followed by instructions and cancelled automatic billing. Competent and pleasant to work during the call. He worked with supervisor to review and correct the account and billing and was knowledgeable and efficient. This review is from a verified customer.

On 4-22-21 I was very fortunate to receive one if not the finest examples of assistance from a gifted professional customer service representative named Marisa. She combines her natural instincts with subject matter knowledge to quickly adjust her tempo of verbal exchange. Without patronizing me as a sick 73 year old customer exhibiting a need for slower, easy to understand and patient dialogue, she soon satisfied all of my questions. Additionally, she also educated me about, who, what, where and why explanations for my own further problem solving. Having that very important self confidence is extra work for so very kind of her to empower me.

I looked into finding my husband's children. I was surprised when this site came up. After looking into it I found it very easy and informative. The download PDF was giving me some problems but I was able to get the reports I needed.

It was a lot of fun doing this. And the service was great!! I was able to look up a lot of people I had been wondering about and this service allowed me to do this. Thank you Checkmate! I would recommend this service to anybody.

The lady, is it Cecile? Was excellent. Stayed with me while I tried to log on and change the method of payment. What was especially good is she stayed on with me. Apparently your site was knocked off by Apple.

Young young lady just helped me cancel my membership. She was extremely pleasant, helpful, knowledgeable. She made my day just because she had a happy voice and she was very pleasant. I can’t remember her name but if you could look her up she deserves a pat on the back!! She’s awesome. Thank you.

I searched myself! Despite being offered the opportunity to choose the correct people to whom I am related the others listed were included. It was stated at the end that I had 14 criminal cases against me which totals 14 lies. I am ex military and have worked as a government contractor with a secret clearance. I've also been cleared by SLED numerous times, including in the last month, due to working with mental health patients. I've had a total of maybe 5 or 6 traffic violations in my entire life and they stated I had "many".

They was soo nice and explain things very well. Very nice people. Thanks???? She told me about discounts I could receive step by step directions. Will used them in the future if necessary, I cannot express how good the website was. It help out a great deal.

No complaints, she was pleasant and helpful. There is nothing more to say. Do not need this service on an ongoing basis. So this is like paying for a one time service. But your default is to opt out, so hence called today. Thank you.

Contact person was very helpful and patient. She talked me through the steps to secure the report in a very comprehensive manner. Very courteous and knowledgeable, and provided clear directions and guidance. Highly recommended for her competency and helpfulness - a valued employee.

The listing for me, stated that something red flagged, and I was possibly on watch list; with CIA, FBI, No Fly List, etc. I don’t appreciate scare tactics. I guess it works once and if you getting enough people, it paid off as you got one month out of me. Fool me twice, I don’t think so...

You get your information but it is too pricey. I also think that for the cost then you should not have to pay another fee for certain reports. And you should be able to go month to month without a subscription.

Yesterday I called in to cancel my subscription. A woman answered the call after a 5 minute wait. She was kind, pleasant and knowledgeable. I even received an email confirmation, which gave me reassurance. I’d use this website in the future if the need arose.

I needed to find out the date of death of a person so I could request an informational death certificate from the County of Los Angeles for a property transaction where the title never got changed to the buyer. Checkmate had a special deal and it was very convenient and easy to use. I was suppose to cancel before the 30-day trial and totally forgot, but when I got the notice from PayPal I made a phone call and they not only canceled without a hassle, they refunded my money (I called the same day and hadn't used the service in the new month). The customer service rep was very helpful and understanding. I will definitely use this service next year when I start the search for classmates for my 50-year high school reunion!!

I spoke with Paul today, as I no longer need the account. Paul offered an alternative to canceling. He was very nice and helpful. He was a pleasure to speak to. You are fortunate to have Paul on your team,

If I had a need for accessing the information Instant Checkmate provides on a regular basis, I would definitely subscribe. They are straightforward and the provided information is thorough and easy to sift through via their site. Thanks for the trial and I'd definitely recommend your product and service to others. Also, easy to contact a real person to talk to if need be.

The person I spoke to was incredibly efficient and spoke in a very clear voice with beautiful enunciation. They were very patient in helping me solve the problem I was having. I'd say that was the best interaction I have had with a customer service representative in a very long time.

I have used Instant Checkmate before and usually come back every year for updates. I love their 'timeline' feature, which I haven't seen on other sites. Their customer service agents have always been so nice and helpful. I just got off the phone with Ruthy, who seemed like I knew her for years. I will come back again!

I couldn’t believe that you listed the purchase of a property in the timeline. The purchase had occurred less than 6 months prior to my search. You truly have the most current information. That was the only way I was able to find the address I needed.

This website was for my own purpose. Checking my own background had a lot of info missing & wrong info also. Other ones I checked some were right on, others not so much. I saw info that was shocking. I do not know if this is a reliable website but it is a start. Also had checked out criminals in our area, was good to see and was surprised to know that so many are in our areas. I wanted to check this website out because I had a person that came back into our life after a very long time & was not sure where or if we or I wanted this. After checking this person out I felt safe & happy that I feel comfortable with my decision. And want to thank you for the info you had on this person which was accurate. That was my main reason for this website check.

Everything that I looked for was in the report. And I will definitely do it again and would recommend it to anyone who needs the information. This is the Best Buy that you can find. Try it at least once and you will be amazed.

He was so kind and helpful. What a great young man you have in your employment. He is a Keeper. Don't lose him! Going through your website was easy to use and understand! There was some wrong information but it was easy to correct.

Instant Checkmate provided the service that I wanted. Information I was seeking was easy to locate, even if it went back a number of years. If I ever need the same kind of service, as in searching for backgrounds, I would use Instant Checkmate again.

I thought the report was thorough and provided what I needed. I was impressed with the Erica who took my call to cancel. She was very professional and pleasant. My experience in the past has been the vendor trying to convince me to not cancel the service Not the case with Checkmate.

Cancel an account. The agent was outstanding. She handled everything very professionally. Great service. It was awesome to talk to someone in the USA. I will be happy to use your services in the future. Please compliment this employee for her good service.

She was superb in her demeanor and ability to deliver an acceptable value. She is the only reason I stayed on. I'm sorry I did not capture her name, but she was so intent on satisfying me, I didn't think to request her name before hanging up. She said it, but I was fiddling with my phone and putting it on speaker.

I wanted to look up one person on one occasion only. I did not want a subscription. I called to cancel subscription. I spoke to Jess and she couldn't have been nicer. I also spoke later to DeWhite. Both were very helpful and professional. If I ever need your service, I most certainly will contact your company.

Agent helped me get on very rapidly. He was very helpful. For some reason unable to sign in so he walked me through the steps to get on. The website is helpful in doing research for some of my rental clients.

Well it seems there are a lot of discrepancies.. One report will have my right age, then if I go to a relative's report it will show me as one of their relatives and have my age wrong? But like my criminal history has 2 traffic things that never show up anywhere and a dwi that normally never shows up but things that show up like ai or pi don't show up. Not that I want some things showing up but there's no consistency. My report shows me owning only 1 vehicle and it's not even a vehicle I have owned.. It shows me not having a ccw in Ky, I do have one lol.. Just saying it's kinda hit and miss. If I was looking up someone else's I would never know if it was accurate or not based on what mine shows me.. I know certain things on mine if true or not so I can fact check it. But I could never use this service to know for sure about someone else..

Excellent experience, the staff was very knowledgeable and helpful and very informative???? I enjoyed talking to the staff. They were very patient and very polite, they took time to answer the questions that I asked, I would not hesitate to call this service again.

I'm very satisfied with my results in searching for people. It clears a lot of mind boggling situations. I would recommend this website to my family and best friends. Easy searching the way the program is set up. I would continue using this website.

I tried pulling up information using my personal cell number to test your system on myself and it came back as someone else. My name is not tied to the above cell number. However the person I was interested to find more information about came back satisfactory.

I was very pleased with your service. Even when I discontinued the service the personnel was very helpful and courteous. I would join again if I need to to do any more screenings in the future. Thanks again. Jack **

Seems to have located my cousin who I haven't heard from in 15 years. A great tool to use - highly recommend. Wish I would have known about this years ago. The whole family has been trying to locate him.

The report was comprehensive and very useful. It cleared a job opportunity for an individual who was the subject of unfair rumors. When I later contacted customer service to cancel my account, the representative (Norma) was helpful and responsive.

I have not used Checkmate for some time. I called for information and spoke to an agent of your company. I was totally impressed. I received the information I needed in a very professional manner. Because of my call I just may resume my dealing with your company.

Excellent service, thank you for discontinuing service per my request. Dominic is an asset to you company, more companies should hire this high caliber of employee. Thank you again. If I should need this type of service again I will call.

Wanted info on daughter's new boyfriend who seemed too good to be true! Didn't find anything awful but the report is rather difficult to decipher but I'm pretty sure he's ok and not dangerous! I'm not sure what I expected from the report but I was hoping or thinking it would be more direct.

Your customer service agent was most helpful and was able to get to the bottom of the problem. It was that I was being double charged for an account that wasn’t even using. So at the end of it and they will give me a refund for that account that I wasn’t using and to straighten out and move forward to secure a promotional rate for my monthly subscription so I’m very pleased. Thank you very much.

The report received was accurate and thorough. There was a lot of detail that was included that I was unaware of, and was unexpected. It wasn't negative, but very eye opening as to what type of information is really out there.

I was very please with everything. Will tell my friends and family about this service. All the information was accurate and the customer service on the phone was great. The gentleman helped me with my issue and made sure I was taken care of.

Client had told me about criminal history, but it wasn't in your database. Information was missing from your database. Was not satisfied with the results of this site. Knew the information, was wanting to confirm. Maybe this was not the best site for me to use for a background check.

Spoke to Erica on Nov 2nd. Was very polite and helpful! I had a problem with my account and after speaking with her for only a few minutes she resolved it very quickly. Would recommend using this service as I will in the future.

I called twice for help on how to remove information not needed and add information that is needed. My report is still 164 pages of unnecessary information. I email support to remove all associates, neighbors and to include the criminal record that shows that there is none on me. Please contact me today so I can get the background check report accurate.

I was able to navigate this service easily. I would recommend this service to anyone. I found what I was looking for in complete detail and it was very informative. I no longer need the service because that is what I was looking for. And it was very easy to cancel the service. As well as the customer service was really wonderful. Thank you for providing the service.

This was a challenging request handled professionally and courteously. We were not sure where to start to solve our mistake. The agent knew how to go to many different areas to solve the issue of a long past overdue cancellation on our part. I would hire this person if I was looking for an employee to hire. Thank you very much.

I subscribed for one month of your service to check out one or 2 specific individuals and had no intention of renewing so I was disappointed to see an automatic renewal charge applied to my card. However your customer service rep was very courteous and efficient and able to help me in a timely manner. Thank you.

I have used ICM as a member on several occasions and each time was very satisfied. I was able to accomplish what I needed to do in a timely manner and have also recommended their services to others. Thank you Instant Checkmate team for your help at times and for handling my needs. Keep up the good work in helping people with their needs and questions.

When I called Instant Checkmate, I was connected almost immediately to a very nice and helpful girl. She understood my problem immediately and rectified it within a few short minutes. She is an asset to Checkmate and has a very helpful and pleasant attitude????

The representative was very helpful and answered all my questions professionally and was very patient. She helped me flag incorrect information on the criminal section which showed a person with a similar name had DWIs, which I have never had anywhere anytime. DWIs are not good to have on your record, as these were false.

I'll be honest. I'm a great Googler and research pretty well on my own. I didn't find any information that I didn't already know, and if would've had to do some research for public records anyway. I don't need to know someone's astrological sign. I'd rather know if maybe they passed away...3 people I know were listed as if they were alive. Anyway, the good news is your representative Jessie! She and I connected on the phone but the line cut off and she actually called me back and helped me with my issue. What an excellent representative of your company! You go Jessie!!! Compliments!

It gives you all public record information that is 100% accurate. They really do a great job by having information that confirms that the subject is who you are interested in. It gives great detail until you’re wanting to go beyond the provided information which at that point requires additional funding but is even more useful because it expands on further into the subject to provide a great service!

Customer support was terrific and solved the issue. Only issue I could not resolve was a credit card address. Card mailing address is a PO Box and is different than physical address. IC would not allow yet all companies we deal with have the same as us. Why not allow this for businesses?

Is was a pleasure talking with your receptionist & she took care of my problem. Nice doing business with you. I will let my friends know that your service is great. Thank your receptionist for the great help she was. Give her a raise. Daniel.

He was very helpful very professional. I enjoyed talking with him. He explained what he could and would do to help me. I was so excited that he could help me with my issue. Tell him that I really appreciate his professional skills.

The customer service representative that assisted me was amazing. I’m sorry that I could not catch her name but I believe it was either Ruthie ** or something like that. She was extremely friendly, understanding, professional and wanted nothing but to help me solve my problem. This account was open fraudulently but I can see from dealing with customer service that they are great.

The woman I spoke with explained everything to me when I had a question about and even helped me see some other opportunities in being a member I overlooked. Great team!! She laughed along with me over a silly mistake I made and put me at ease. A good honest company.

The customer service representative was courteous. I had several questions in addition to unsubscribing and she answered these questions accurately and confidently. I WOULD RECOMMEND INSTANT CHECKMATE TO A FRIEND! I think that your service is both trustworthy and confidential.

She answered my questions and resolved my issues. She was courteous and pleasant. I will recommend using this service if you are in need of finding out critical information. If this service is not right for you they will refund your money.

The associate helping me cancel my subscription was very helpful. She didn't try to talk me out of it or upsell me. She was also able to refund my last payment. The information that I received while I used it was invaluable.

While, the only issue that wasn't accurate was active phone number, everything else was 100% correct. It was simple to navigate the website. And calling to ask a billing question to customer service, my question was answered and handled efficiently, and a resolution was given quickly.

One click on this website and they will follow you FOREVER with annoying pop-ups! Support has been zero help to get rid of it... happening for MONTHS! All I wanted was someone's mailing address and didn't even get it!

The rep was very polite, nice and professional. I could see her smile through the phone. Her customer service skills were wonderful and we need more kind people like her on the receiving end for customer care. Great Job!?

I called in and asked to have subscription cancelled, it was fast, and representative was very courteous, she could not have been more helpful. I did not realize I had been paying a monthly fee and thought I would have to argue to get cancelled but certainly did not!

Was looking for a few different things that weren’t showing up. I was also looking for social media accounts under a different alias that didn’t show up. Already knew what was showed, was just looking for something different.

My old email address was used to open an account and investigate myself in 2017. I am disabled and do not work, why would I investigate myself. My husband realized this charge on my card and I did not recognize it. We called and were told what is was, that it was never used since activated but being charged monthly. They closed the account but said they would only return 12 months. Asked why only 12 months and the answer was, that is how far our system allows. How can a legitimate company acknowledging what has happened cannot return the full amount. Taking $$ from someone on SSDI, does not make a company trustworthy.

Instant Checkmate representative was EXCELLENT. He's a KEEPER! Took charge to resolve billing issue. Very professional, efficient, cordial. Followed up with action confirmation. Quality performance that translated to favorable reputation of service his employer provides. Would recommend as ethical company.

The operator that helps me was extremely kind and courteous. Also very fast and efficient. She put me at ease while helping me fix the issue I was having a problem with. I would recommend your customer service to anyone as I had a very positive experience. Thank you.

Billing. Jacob, was very nice and took care of the problem. Look in to usage and projected refund date. He was very upbeat and pleasant to work with. I am not really sure what else to say about this call. I hope of you Customer services are equally as nice. Have a great day. Have a great week. Have a great year.

I called to cancel my trial subscription but it had already charged my account this morning. Lindsay was very friendly and helpful and not only canceled my subscription but also offered my a refund for the monthly charge! She also offered a reduced monthly rate but I chose to pass at this time. No pressure at all from her - just friendly service!

I was doing a phone check and all the info I got back was the phone companies information and it was out of date which is fine. I just see no reason to pay for a service that is going to charge me any time I want to get a report.

The service did just what I wanted. I was pleased, however, this is something I will rarely ever use and I don't want to pay monthly for a service I won't be using. The cancellation process was easy. Thank you.

Excellent phone service. Was able to find what I needed and know that I can count on them for reliable information. It was easy to lookup information and I was able to connect with people I haven't seen in a long time.

The lady was very nice over the phone and helped me with the confusion of a bill that I did in error. Thank you very much for helping me solve this issue and getting me a part refund. The transaction was quick and easy with no hassle whatsoever.

Jack who assisted me was polite and very professional. He refunded my June payment which was unexpected. He also told me that if I need Instant Checkmate services again, that I can get a reduced rate. Thank you for taking care of this matter.

I was sent an email saying for 13 dollars I can get 30 days free. After one search I was cut off. Now they want 39 dollars and you have to pay for email check and extra for phone check and you will get charged 39 dollars a few times a month and also a dollar about ten time out of billing cycle. And after you call and tell them cancel you will still get charged. Do not get sucked into their scam and half of info is not correct so you can’t get a positive reading. All Bad. If you want a good site go to People Whiz. It very accurate. You pay one time a month. It’s free phone, emails. I tried everyone of these sites and they all suck except people whiz. Robert

I have never felt so unsafe in my life with scammers who claim to be one and they are not. Instant Checkmate helped me tremendously to remove those who are not legitimate and are only scammers. Thank you guys. I feel much safer this way with your verifications.

Checkmate does what it advertises - reveals otherwise difficult to obtain information about individuals. We found it useful recently when a home inspector gave misleading information about a home we were selling - checkmate revealed numerous problems with the individual, including tax evasion and other unhappy clients.

My call assistant Jake was very helpful in refunding me my money after confusing small print lead to me purchasing a plan I didn’t need or use. I appreciate the help and that there was only about a minute wait time.

Always helpful for whatever I have been looking for. Also very accommodating on the telephone. They try every way to help in your needs as a customer. Also have been very lucky in finding the correct information I have been looking for in a long time. I would recommend to my friends and family anytime.

Overall I was very satisfied with your service. I was able to locate the majority of the people I needed to find. If I ever decide to return to the service I was engaged in I wouldn't hesitate to use Instant Checkmate again.

I use Instant Checkmate to get contact info and to determine if a person should be safe to meet alone. Not sure if I should rely on it so much for the latter, but it works good for the former. Been subscribed for several years. Never tried another system.

Always very pleased with results from your website. I cant recall a time where I didn't find the info I was looking for, nationwide. Thanks for being there for a go to and helping me make educated business decisions with your information.

I've had good results with the service and customer service. A little pricey compared to others but it is worth trying to see if it meets your needs. When it comes to cost one has to balance a recurring monthly charge vs. only paying for it when you need it.

I am not necessarily answering these surveys in the order received. This is the 3rd one so I ask that you review the two previous surveys. The Customer Service Agents were very good and it was great that they were able to work from home and provide excellent service. Refer for good customer service: Yes! Having to call Customer Service: No.

I just needed to review one contact. No additional needs. The information I sought was readily available. Some of the information was not necessarily correct, but there were statements stating this might be the case. There may be additional needs in the future, but not at this time. I will re-evaluate my needs at a future date.

I wanted to try out this service. I wanted to see how it works, so I did a background search on myself. It is a bait and switch. It came up saying criminal record found. I have no criminal record. I continued to work through it to see what else it says. Then it said possible criminal record found, key word "possible". In the end it took 15 mins to run through everything and then came up to a credit card screen. It makes up stuff in order to get you to purchase the report....

Yesterday I decide to try your instantcheckmate.com 5-day Trial*. "Includes UNLIMITED Reports. Your 5-day $1 Trial Will Last Until 3/24/20! During your trial you’ll have access to UNLIMITED Background Reports. If you would like to cancel before the trial ends, you may do so for any reason and you will not be charged again. Simply call 1-800-222-8985."

I discovered that Instant Checkmate has billing our credit card since 2018. An account was created using my husband’s email and they claim we only did background checks on ourselves. Why a person would open up an account and do background checks on themselves is suspect to me. I’ve called customer service and they assure me my account is closed. I’ve canceled my credit card so they can’t have any more money. They have promised to issue me a 12 month refund despite the fact that they scammed me for longer than that. They say 12 month refund is their max. I only got that after being told that 3 and 6 months is the max.

I found what I needed with no problems. Helpful in what I needed to find. Information was mostly useful, but some was not... Overall the product is good, but someone should only have to pay for a report and not do a subscription service!!

I was asked to complete this survey after my last call to IC. I’ve had to call several times with various questions. Each time I’ve been greeted with very courteous and professional people. They always answer my questions to my satisfaction. Although the last time I called I was unable to get a conclusive answer, we came to the mutual conclusion that the subject of the search must have been removed from public records for some reason. The subject’s name did not appear under a people, phone, or email search. His name did not appear as a relative to his brother, father, or wife. I found his name as relative to his mother, but got an error message (attached) when I tried to view report.

Everything is like right on & Perfect like 99.99998% of the time! I HAVE recommended it to like at least 8 different people! I AM SOOO HAPPY WITH IT! I JUST CAN'T EVEN SAY HOW HAPPY I AM ABOUT IT'S EXISTENCE & WILL CONTINUE TO USE IT IN THE FUTURE!

I signed up to use it once a few years ago. It wasn't particularly helpful but better than nothing. I signed up recently to use it again, and again it found very little information on who I was looking up, despite having all pertinent information and consent from who I was checking... Cut to a few months later and I realized they have been autobilling me every month as well. Simply avoid. I don't know how it has such high reviews.

The website was easy to use and accurate. I'd recommend it to anyone. Whether for dating, or checking out a potential tradesman, it's a great tool to have at your disposal. It could save you money, as well as a lot of heartache later.

I used this process to determine the person and length of time that my husband cheated on me. I was successful in finding out the year it started bu not so sure about the ending date. If I have more things that needs to be checked I'll use this service.

BEWARE! Very deceptive on their cancellation procedure. I cancelled my subscription in January. Thinking it all good I did not give the site a second thought. Today I just got billed for a service I do not want, use or need. I went back to the site to find my account that had previously stated "inactive", active. I cancelled it again. It takes 3 fen times to confirm you want out then still offers you a chance to save and offers to take 10 dollars off the subscription price. I again went through all the steps and the 3 times of clicking cancel my account and again got a confirmation email stating my account was cancelled.

I canceled my account because I only needed a report on one person. The customer service rep. was so nice which is such a pleasure. She made the cancellation without trying to talk me into keeping it. I would definitely recommend this to others.

The representative that I spoke with was courteous, attentive and patient and excellent in trying to resolve my concerns. The rep showed professional excellence and commitment to ensure my problem was intricately looked into. I am impressed at the competence and swift call to action without subjecting me to unnecessary long hold. I am encouraged.

This was so easy for me to find an old friend. I could go back to where I left off on your site. Customer service was 5 stars. I will be using service again. I would recommend this site to anyone looking for old friends.

I used Instant Checkmate for help finding address for classmates when we had our 45th class reunion this past year. Instant Checkmate made it fast and easy to find the addresses I needed to send out the class reunion invitations. I would definitely recommend this service to anyone that is looking to find an address.

I am really happy. The few times I have needed help I got the help. I like Checkmate. I am worried about what may happen to my large family many who are young. With the FBI after my relative could hurt some one. Am a worry wart. I have never had something happen to me like this. I was doing Ancestry and I will be happy to recommend a friend to your company. I must stop. I need to lay down. Thanks. Shirley.

I thought that a one time use was a flat rate and turned out to be a subscription that I had no intentions of using and then never did. My fault for not reading the service plan. The gal who helped me was terrific. She researched the history of the start date and refunded me the appropriate monthly fees. I used this service twice without recalling. I'd probably use this service again if the occasion arises. Thanks so much!

Customer service was wonderful, but website did not deliver. No info on your site, but competitor delivered. Website lures you in with promise of info, but there was none. Would never have signed up. Do appreciate the refund. Thank you.

I found the service quick and easy to use and lent a feeling of security. I was dating online and the information provided was often a deciding factor. I’m happy to say that I believe my online dating days are over and I simply do not need the service any longer. I would definitely recommend this to anyone who is single and searching online. When I called to cancel, the rep was extremely friendly and helpful.

I was searching for a friend of mine to reconnect with. Your service gave me enough information to assist me with my search. The person I was looking for had contacts that were all dead ends. I did find a link to one of her sisters and pulled her information. I was able to contact her sister who informed me that my dear friend died in 2016. Even though it was not the outcome that I wanted, I now can go through the grieving process and get closure. Thank you for all of your help.

I have never really trusted sites like this since I had my ID stolen. I really don't trust any sites. But after seeing your security the Experian name I became a believer in you. Even more so after I talked in person to one of your team members, great experience.

Also discovered a new friend of a friend, who has been visiting me is a pedophile. So it's worthwhile to use Instant Checkmate, which updates frequently, it's true - when you have a hunch about suspicious characters in your home.

I was able to find information I needed for my search. I am thankful it all turned out great. This Checkmate Search has any and everything you would be interested in and not interested in finding. You will definitely get the answers you are searching for. This search was a detailed search.

Thanks Zach for the great help I received in canceling my account and giving me a refund! The site is very good for searching for anyone you're looking for. If I need to search again I would do so with confidence.

The guys I talked to today were extremely kind and extremely helpful. It was very encouraging to experience great customer service. That is a rare thing in the world we live in today. Thank you very much. I would recommend this company to others.

Best way to protect yourself. Be smart ladies and check out anyone you have an interest in!! You will be shocked what men won’t reveal to you and try to hide!! Invest the small amount of money for your peace of mind! Mr. Right may be totally Mr. Wrong and a complete liar!!

Thought I could get phone numbers that was associated with my boyfriend nothing was current. I just wasn't satisfied y'all need to get the information on people up to date. Get y'alls info up to date Of January of 2020.

Thank you for the helpful service and staff!! The service worked extremely well in my time of need. The staff was prompt and friendly, the information was current and valuable. I will come back to you when I need help in the future!!

This was a very helpful service. Thank you! I found the info I was looking for and needed. Regarding possible dating people and finding out more about them. Was a useful resource that benefited me greatly. I no longer need this service at this time.

The information that I wanted was available and was thorough on InstantCheckmate’s website. I was satisfied with every aspect of the website, including my cancelling my subscription. The agent, Larian, was knowledgeable and efficient with her handling my subscription cancellation.

Thought all was lost trying to find real owner of RV I purchased in early Nov. 2019. Was given a old non valid title and no other info from guy I bought it from disappeared and person he had gotten invalid title wouldn't cooperate either. Was able to obtain name of valid title holder. Then with the help of Instant Checkmate I got more information than friends at a large police dept. could even come close to. They were amazed when I told them how much info I got. Social Media, all related phone #'s, Spouses, criminal backgrounds, way more than I expected. Got everything resolved and taken care of. Will highly recommend this service. Their phone help is superb!

I was satisfied with the value and content of the service I received. Customer service after the sale was excellent. I would gladly recommend your services to anyone needing them. I will be happy to be a return as need arises.

The service was very helpful to me. It contained lots of background information on assets and properties that I wouldn’t have other access to. I would recommend this service to people who need personal background checks and to know about assets and relations.

I have used this site for two years & highly recommend over others I’ve tried! They are very accurate and up to date compared to similar sites. Their customer service is exemplary & their bundle package is a great price! If you’re interested in researching those annoying anonymous phone calls or emails that show up, then, this is the site for you! And, you have to admit, it’s actually very interesting to look up friends and family on the internet. This site has it all!

While the report failed to give me the information I was looking for regarding an aged open status on a dismissed court case the support from customer service was excellent. I called to cancel the subscription and Albert was very understanding and accommodating. He not only cancelled the subscription but also refunded my initial fee as the service did not give me the one item that I was using it to find. If I have the need for a background service again I would choose this one.

M. Teresa was very pleasant and personable. She knew all the answers to all my questions and immediately rectified any issues. Please give that woman a Raise!! She is a valuable asset to your company.

I found it to be very helpful in locating people from the past. I did find some of the phone number were not accurate. I tried to locate a niece who was missing since 2000. It seems that either someone is using her name because the person that answered phone didn't know her.

Signed up to get info on a relative. The name, DOB, and some relatives were accurate. The information in question shows a 16 year old went to high school and college at the same time. Hard to believe the information in this report and they rely on the consumer to verify the information. I thought I was paying for verified information. Not worth any amount of money.

I absolutely can not believe how easy it was to get a refund. Somehow I was set for monthly auto when I only needed a 1 time deal. Your associate was so gracious and kind, I wish more businesses had the integrity that you have. I will definitely come back knowing you have a stellar reputation and put your customers first! Thank you so much!

I found everything I was looking for other than I think some misdemeanors do not show up or maybe they fall off after so long. Otherwise it’s a great service. I would recommend using them to check yourself and others records especially if you feel someone may be hiding something.

My husband and I are looking to sell our house. The realtor we hired started acting shady so I wanted to do some research to make sure he is who he is. I found lots of info on him that he's a scammer not even a legit realtor. This site saved us thousands of dollars of paying him for services he isn't authorized to do.

Intuitive and accurate. Great for checking out dates. Turned out one of mine was on Megan’s list and married and had filed bankruptcy and had a lengthy criminal history. Completely worth the fee to avoid all that drama. Found someone nice with a clean file so it was totally worth it.

Easy to use the search and got information I was looking for. Response time was quick in my search. Since I had it for a month I searched other people and was able to send in corrections I knew did not belong to the person I searched.

Absolute pleasure speaking with Al. He was so helpful, patient and informed. He walked me through all the issues I was having step by step. Saw I had multiple charges and made a refund to me. Set me up with the perfect plan for the perfect price. Great gentleman.

Spoke with Nick, who compassionately took care of the problem I had. I am not great at writing reviews but if all of the employees at this company are as kind and helpful as Nick....that says a lot about this company. Thank you.

I needed to use your service in the first month and it worked well. I noticed that your company was continuing to debit my account after I thought that I had cancelled the service. When I called customer service and spoke with Nick, he was great. He looked at the account, noted I had only used it in the first month and cancelled the account retroactively. Much appreciated and I would definitely use your company in the future.

I called on the phone for assistance. I didn't have to wait long as Le ** (I think was her name), your customer service agent, I spoke with was helpful, skilled at explanation of product and helped me better understand the reports. Your product was decent and fair given the money.

Received credit card statement yesterday & saw that we were charged twice for the same thing. The gentleman I talked to was exceptionally friendly and immediately took care of the situation with no issues whatsoever. Great Job and customer service. Didn't even have to ask to be credited - he had already done it before I even got to that point.

Unlike every other service of this type I have tried, this one actually found the people I was looking for, and gave me enough information before I signed up to let me know my first search was indeed the person I was looking for. My only objection is the cost. I understand that to provide all of the information they provide is costly, it is just out of my price range for a long term subscription.

Great service. Would highly recommend. Good amount of information received. Better than expected. Online personnel very helpful. Would sign up again if I find that I need to. Thank you. Will definitely recommend this service to my friends and family members.

I decided to cancel my service again, (I'm an on again/off again customer) and the agent I spoke with was polite and informative. I used some of the other background check services and comparatively speaking Checkmate has the best Customer Service.

Just when you've lost all hope of ever finding a business with that good old fashioned customer care service OUT of the Blue steps a company called CHECKMATE - EXCELLENT! Maryanne was delightful, professional, courteous, and very helpful I certainly recommend them! Thank You!...

Excellent customer service when my debit card wouldn't work to reactivate my account. When I called the 800 number, your customer service representative was able to figure out the problem and was able to reactivate my account using a different card number.

Best money I ever spent. Would definitely use this site again if I needed it!!! It gave me all the information I needed and was very accurate. It is very easy to use and has a great source of information.

I really liked this site. I wish they could go a little more in detail like what business or personal business property somebody owns. I will use them again I found some really useful information. I was able to find some distant relatives. Sincerely Stan