Instant Checkmate Reviews

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our Customer Support team and that your issue was resolved quickly and professionally. Providing helpful, timely, and understanding service is always our goal, and it’s wonderful to know we met your expectations.

If you ever need assistance again, our team is here to help at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi,

We apologize for the difficulty you had in finding the information you were seeking. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We also want to note that Instant Checkmate does not provide birth certificates, death certificates, or driver’s license numbers in our reports.

Our service is designed to be used as a starting point for your own due diligence. To help refine results, we offer a “refine my search” option after performing a search, which allows you to add more details that may better isolate the individual you are looking for.

If you need additional assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your feedback. The information in our reports comes from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions from data providers, or when individuals exercise their right to have their information suppressed from being displayed in our reports.

It’s possible that back in 2018 you may have requested to have your information suppressed from appearing on our site, which would explain why it was available then but is no longer displayed now. Please note that suppression only removes the information from Instant Checkmate reports—it does not remove it from the original public sources.

We’re glad to hear our Customer Service team provided you with kind and efficient support, and we’ll continue working hard to improve our service. If you ever need further assistance, our support team can be reached at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience and for recommending our service — we’re so glad to hear you found it easy to use. We apologize for the trouble you encountered when trying to cancel through the automated system. We’ll be reviewing this to ensure it’s working properly and appreciate you bringing it to our attention.

If you ever need assistance with your account, our Customer Support team is happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear our representative was able to assist you quickly, though we sincerely apologize for the frustration you experienced with billing and with the information provided in our reports.

Due to the nature of public record information, the public records and commercially available data sources used in our Background Information Services may contain errors or omissions. Data may sometimes be reported inaccurately, processed incorrectly, or be incomplete. Instant Checkmate is not the source of this data, nor is it a comprehensive compilation. For this reason, we encourage members to use our reports as a starting point for their own due diligence, and to independently verify any findings.

We also understand how unexpected charges can be frustrating. Please know that when enrolling, members are directed to a registration page where billing details and automatic renewal terms are clearly disclosed in accordance with applicable laws, and users must confirm their agreement before completing payment. Members may cancel their account anytime by logging in, contacting phone support, or using our online chat.

If you’d like further assistance or to discuss your experience in more detail, please don’t hesitate to contact our Customer Care team at 877-564-3003 or via email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for your feedback and for being a valued member. We’re glad to hear that you found our service helpful and that you would consider using it again in the future.

Per your request, we have canceled your subscription so you will not see any further charges.

If you ever decide to return, we’ll be here to assist you again. In the meantime, if you have any additional questions, our Customer Care team can be reached at 877-564-3003 or by email at support@instantcheckmate.com.

We appreciate your time with us and look forward to serving you again in the future.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We’re so glad to hear that Kelly was able to quickly assist you and provide clarity regarding your previous charge. Our team always aims to deliver clear and helpful support, and it’s wonderful to know your concern was resolved to your satisfaction.

If you ever have additional questions or need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or by email at support@instantcheckmate.com. We’ll be happy to help.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We sincerely apologize that the report you received did not provide the information you were expecting. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. For this reason, we encourage members to use our reports as a starting point for their own due diligence.

That said, we’re very pleased to hear that our representative was able to assist you quickly, issue a full refund, and leave you pleasantly surprised with the level of service provided. Ensuring our members feel supported and taken care of is always a top priority for us.

If you need any additional assistance, our Customer Care team is available at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Customer,

Thank you for taking the time to share your feedback. We’re pleased to hear that Miguel was able to provide you with a positive customer service experience. We will make sure your kind words are shared with him.

We also appreciate your concerns regarding the service itself. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. For this reason, we always encourage members to use the information in our reports as a starting point for further research, rather than as a sole source of truth.

If you have any additional questions or would like further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We’re glad to hear that our representative provided professional and courteous support, and we truly appreciate your kind words.

Regarding your search results, please note that our reports are based on publicly available records. In some cases, certain information such as bankruptcy filings may not be available if the individual has not officially filed, or if the records have not yet been updated in the public databases we rely on. While we work hard to provide as much accurate and timely information as possible, results can vary depending on the availability of records.

We’re grateful for your thoughtful feedback and your consideration of our service in the future. If you ever need further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you so much for sharing your kind words. We’re thrilled to hear that your experience with our support team was prompt, courteous, and helpful. Providing clear answers and respectful service is very important to us, and it’s wonderful to know we met your expectations.

If you ever need assistance in the future, our Customer Support team will be more than happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com. Our hours are Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience! We’re glad to hear you were able to find the information you needed and that our team was able to assist you promptly with your subscription and refund. We understand how easy it is to forget to cancel, and we’re always happy to help in those situations.

Your recommendation means a great deal, and we appreciate you taking the time to share your positive experience with others. If you ever need assistance again, please don’t hesitate to reach out to us at 877-564-3003, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern).

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear your phone experience was smooth, and we appreciate you taking the time to share your thoughts.

However, we do want to clarify an important point regarding the intended use of our services. Instant Checkmate is a public records search service and may not be used for any business or Fair Credit Reporting Act (FCRA) purposes. This includes, but is not limited to:

Making decisions about hiring, promotion, reassignment, or continuation of employment for anyone (including caregivers, contractors, volunteers, or household employees)

Making decisions about renting or selling residential property

Determining eligibility for credit, insurance, housing, employment, or any other use that requires FCRA compliance

We have a strict zero-tolerance policy for any prohibited use. More details are available in our Terms of Use here: https://www.instantcheckmate.com/terms-of-use/

We have canceled and refunded your account in full, and no further charges will occur. The account has also been disabled to prevent any additional access.

If you have any questions, our Customer Service team is available at 877-564-3003, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re very sorry to hear about the challenges you’re facing with identity misuse within your family, and we truly understand how stressful and overwhelming that can be. We’re glad to know that Instant Checkmate has been a helpful resource in narrowing your search and giving you some peace of mind during such a difficult situation.

If you need any further assistance with your account or additional guidance on using our search tools, our Customer Support team is here to help at 877-564-3003 or support@instantcheckmate.com.

We appreciate your trust in us and are grateful that we could play a part in supporting you.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for sharing your experience! We’re delighted to hear that you found our database helpful and that our Customer Support team provided excellent service. It’s great to know that our reports have assisted you in reconnecting with old classmates, learning more about new neighbors, and verifying important details before making decisions.

We truly value your feedback and are glad Instant Checkmate has been a useful resource for you. If you ever need further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your experience! We’re happy to hear that you found our site useful and that our Customer Support team provided great service. While public records can sometimes vary in availability and timeliness, we’re glad that the information you accessed was valuable, especially when paired with other resources.

We truly appreciate your trust and look forward to assisting you again in the future if the need arises. If you ever have any questions, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your experience! We’re glad to hear that you were able to find the information you needed through our service. It’s also great to know that the cancellation process was simple once you no longer required access.

Should you ever need our services again in the future, we’ll be happy to assist. In the meantime, if you have any additional questions, our Customer Support team can be reached at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the information you were hoping to find was not available in our reports. Instant Checkmate compiles data from public records and commercially available sources, but certain details—such as past marriages—are not always consistently reported or accessible. Because of these limitations, our reports should be viewed as a helpful tool and starting point, rather than a complete or guaranteed source of every record.

We are glad to hear that our Customer Support representative was able to promptly assist you and issue a full refund. Your feedback is very important to us, and we will continue working to make our service as clear and useful as possible.

If you have additional questions or need further assistance, our team is always happy to help at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re very sorry to hear that the report you received did not reflect the most recent events you were looking for.

Instant Checkmate works by compiling information from public records and commercially available data sources. While we strive to provide the most current and accurate details possible, there are occasions when updates are delayed or incomplete due to how quickly—or inconsistently—certain records are reported by official sources. This can result in some events, such as recent arrests, not appearing immediately in a report.

Because of these limitations, our reports are best used as a helpful starting point for your own research rather than as a comprehensive or real-time record. We always recommend independently verifying any critical information you find through our service.

We truly value your input, as it helps us continue improving the experience for our members. If you would like further assistance with your account, our Customer Support team can be reached at 877-564-3003 or by emailing support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you so much for sharing your positive experience! We’re glad to hear that Instant Checkmate was able to give you clarity and peace of mind. Knowing we could help lift your worries means a lot to us.

If you ever need our services again in the future, we’ll be here to assist you. In the meantime, if you have any questions or need support, please don’t hesitate to give us a call at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for taking the time to update your feedback and for recognizing Aria’s helpfulness — we’ll be sure to share your kind words with her. We’re sorry for any confusion and frustration you’ve experienced regarding your cancellation and refund.

We can confirm that your account has been fully canceled, and a refund was issued on September 26. Please note that depending on your financial institution, refunds can take 3–5 business days to process, and most banks do not count weekends in this timeframe.

We truly appreciate your patience and understanding, and we’re glad Aria was able to assist you. If you have any further questions or concerns, please don’t hesitate to give us a call at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing your feedback. After reviewing your account, it appears that the login you are currently using is tied to an account that was canceled on August 4, 2025. The last charge on this account occurred in May 2025, and since the account is no longer active, you’re unable to access new reports through that login.

We also found that your active account is registered under a different email address. To access your membership and reports, you’ll need to log in with that email. If you’re unsure which email is linked, our team will be happy to verify and assist.

Please reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.) We’ll make sure you can log in and use your account without any further issues.

Instant Checkmate Customer Support Team

Hi there,

We understand how frustrating it can be when the information you’re seeking isn’t available in a report. While we work hard to ensure the accuracy and relevance of the data we provide, we cannot guarantee it will always be complete. This is due to the nature of public records and the limitations of the sources we rely on.

To clarify, we do not advertise or provide access to official certificates such as death or marriage records, as those are not available to us. In some cases, if a passing has been reported through public data sources, our system may display confirmation of death and the date, but this information is not guaranteed to be present in every report.

We encourage you to use the information in our reports as a starting point for further research. If you’d like further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

We apologize for the difficulty you experienced and appreciate you sharing this feedback. We gather data from public records and other reliable sources to provide as much accurate and up-to-date information as possible. However, as noted in our Terms of Use, we cannot guarantee that all information will be available, accurate, or complete due to the inherent limitations of public records.

Military records can sometimes be included in our reports, but only if they have been released as part of the public record. When that data is not made available by the source, it unfortunately cannot appear in the results.

We’re glad to hear our support team was courteous, assisted you promptly, and ensured your account was canceled and refunded in full. If you need further assistance, please don’t hesitate to reach out to us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

Thank you for bringing this to our attention. We sincerely appreciate your feedback regarding the technical difficulties you experienced. Here are a few steps that may help resolve issues like the one you encountered:

*Refresh or restart your browser.

*Ensure that your browser is up to date.

*Check that cookies are enabled in your browser settings.

*Clear your browser’s cache and cookies by visiting your browsing history.

*If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don’t resolve the issue, please don’t hesitate to contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’ll be happy to assist you further and make sure everything works as it should.

After reviewing your account, we can also confirm that it has been canceled and fully refunded.

Instant Checkmate Customer Support Team

Hi there,

We’re sorry to hear you found the experience time-consuming and the results less precise than expected. We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and the limitations of our data sources.

We encourage you to use our reports as a helpful starting point for your own due diligence, and we hope they provide value in that way. If you’d like assistance navigating the site or have questions about your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or support@instantcheckmate.com. Our team is happy to help.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience! We’re happy to hear that our Customer Service agent was able to quickly resolve the issue you were experiencing and provide knowledgeable support. Your feedback means a lot to us, and we’ll be sure to share your kind words with our team.

If you need any further assistance, please don’t hesitate to contact us at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi,

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting our phone support team, or using our online chat system. After reviewing your account, we can confirm that your subscription was canceled during your recent call. Prior to that call, we did not have a record of any cancellation request on file.

If you’d like additional assistance or confirmation, please don’t hesitate to reach out to our Customer Care department at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing such wonderful feedback! We’re delighted to hear that our site has been helpful for your genealogy research and that you’ve had a positive experience with our team.

We’ll be sure to share your kind words—they’ll be thrilled to know their efforts are making a difference.

If you ever need additional assistance, please don’t hesitate to call us at 877-564-3003. Our Customer Support is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Amanda,

Thank you for sharing your feedback. We’re glad to hear that our representative was able to assist you, but we’re sorry to learn that the report did not meet your expectations. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use the provided information as a foundation for further research.

If you’d like us to review your account further, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com. We’ll be happy to help.

Instant Checkmate Customer Support Team

Hi there,

Thank you for taking the time to share your experience! We’re glad to hear our agent was able to review your account history and find a plan that better fit your needs. We’ll be sure to share your feedback with our team—it’s always encouraging to know when our representatives make a positive difference.

. We’ll be happy to help.

Instant Checkmate Customer Support Team

Hello,

Your feedback is greatly appreciated, and we understand how frustrating unexpected charges can be. We want to assure you that this is not the experience we strive to provide for our members.

When enrolling in any of our services, our website directs you to a registration page where you can review membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including automatic renewal terms — are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before completing registration.

To make managing your account easier, we provide several ways to cancel: by calling our support team, using our IVR phone system, starting a live chat, or logging into your account and updating your membership settings directly. If you’d like assistance with a resolution, please reach out to our Customer Care department at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hello,

We’re so glad to hear that our support team was able to provide you with such a positive experience! It’s wonderful to know that your questions were answered quickly and clearly, and that our representative made you feel comfortable and supported throughout the call. We’ll be sure to share your kind words with our team — feedback like this reminds us why we do what we do.

, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for sharing your thoughts regarding our membership plans and billing policies. In compliance with applicable laws, all key details, including billing terms and automatic renewal policies, are clearly presented before payment information is submitted. Additionally, each user must check a box agreeing to these terms prior to being charged.

With each purchase, you would have needed to agree to the service and its price individually. This process is designed to ensure that every customer clearly acknowledges the subscription details before completing the purchase.

We have confirmed that during your call with our representative, your subscriptions were canceled and all charges were reversed. Please allow 3–5 business days for the refunds to reflect on your account.

If you have any further questions or concerns, our Customer Support team is available at 877-564-3003.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how frustrating it can be when the information in a report does not meet expectations. Our service compiles data from public records and other commercially available sources, which means that results can sometimes contain errors, variations, or incomplete details. We do not provide access to private information such as bank accounts — only publicly available records.

Regarding billing, after reviewing your account, we can confirm you were not charged for any additional months. Because the subscription was not canceled during the initial month, a renewal attempt was made; however, that charge did not process successfully, and no payment was collected. Your account has since been canceled, and no further charges will occur.

At the time of enrollment, we make members aware that subscriptions renew automatically unless canceled, and we also advise: “Due to the nature of public record information, the public records and commercially available data sources used in the Background Information Services may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of data, nor are they a comprehensive compilation of the data. Before relying on any data, it should be independently verified.”

If you ever need further assistance, our Customer Support Team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We understand how disappointing it can feel when the information you’re hoping to find isn’t available, even after multiple searches. Our reports are compiled from public records and other data sources, which can sometimes result in gaps or limited details depending on what is accessible at the time.

Regarding your call, the representative briefly offered a reduced-rate plan that included expanded access, but once you declined, your cancellation request was completed as asked. Your preferences are always respected, and your feedback helps us continue to improve the way we support our members.

, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how frustrating it can be when the information you’re hoping to find isn’t available. Our reports are built using public records and other data sources, which means results can sometimes vary depending on what’s accessible at the time of the search.

While we continually update our system to provide the most current and thorough information possible, there are cases where certain details may be limited or unavailable. Our reports are best used as a helpful resource to guide additional research, and we appreciate your feedback as we work to improve the service.

, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We understand how important it is to find relevant and reliable information when conducting a search. While we work hard to provide accurate and helpful data, there are times when public records and similar identifiers can lead to variations in the results.

, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

As you mentioned, your account was billed on September 8 because the subscription had not been previously canceled. The confirmation of your cancellation does explain that you will still retain access to the service until the end of your current billing cycle, but you will not be billed again after cancellation. A cancellation does not automatically reverse a charge that has already been processed.

During your call with our representative Steve, he confirmed the account was successfully canceled and issued a reversal of the pending charge. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.

.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. In some cases, details such as marriage records may not be available, or shared names and similar identifiers can result in gaps or mismatches. We always recommend using our reports as a starting point for further research.

That said, we’re very glad to hear our customer service team provided you with helpful and friendly support when canceling your account. We’ll be sure to pass along your kind words to the representative who assisted you.

If you have any other questions, please don’t hesitate to reach out to our Customer Care team at 877-564-3003. We’re available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

We’re sorry to hear about the frustration you experienced. While we work closely with our data providers to make our reports as accurate and complete as possible, public records do have limitations that can sometimes result in incomplete or outdated information. For that reason, we encourage using our reports as a helpful starting point for further research rather than as the sole source of information.

We also understand how important it is for the cancellation process to be smooth. We apologize for the inconvenience you encountered with our automated system. We’re glad to confirm that when you spoke with our representative, your subscription was fully canceled and a refund in full was issued back to your original payment method.

Your feedback is invaluable, and we truly appreciate you taking the time to share it. If you need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for your thoughtful feedback and for recognizing the professionalism of our Customer Service representative—we’ll be sure to pass along your kind words.

We understand how important it is to find reliable information, especially when researching something as meaningful as military records. While we work hard to ensure the accuracy and relevance of the information we provide, we cannot guarantee that every record will be complete. Public records can sometimes have limitations, and factors such as shared names or similar identifiers may lead to mismatches.

We always encourage customers to use the information in our reports as a helpful starting point for further research, rather than the sole source. That said, we truly appreciate you bringing this to our attention, as your feedback helps us improve the experience for all of our members.

.

Instant Checkmate Customer Support Team

Hi there,

We’re so happy to hear that your search experience was thorough and that canceling when you were finished was simple and convenient. It’s great to know we could help confirm the information you needed and that you’d recommend us to others. We truly appreciate your kind words and look forward to assisting you again in the future whenever you need us.

If you ever have any questions, our Customer Support team is available at 877-564-3003, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re sorry to hear that your initial interaction with our automated system didn’t go smoothly, but we’re thrilled to know that our live agent was able to provide you with pleasant, efficient, and thorough support. It’s great to hear that your issue was addressed quickly and completely.

If you ever need assistance again, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear you were able to find some information useful, even though it wasn’t exactly what you were hoping for. We are constantly working to improve our service and truly appreciate insights from customers like you.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies may occur due to limitations in public data and the potential for multiple individuals sharing similar identifying details. To help improve results, you can use the “refine my search” option to add more details and narrow your search for more relevant results.

For clarity, downloadable PDFs and other add-ons are entirely optional — they are not required to view reports. Your subscription itself provides access to unlimited searches, rather than being limited to one report.

I’d also like to confirm that your account was cancelled the day you called in. As a courtesy, we have issued you a full refund. Please allow 3–5 business days for the funds to appear back on your payment method.

. We’re always happy to help.

Instant Checkmate Customer Support Team

We’re sorry to hear about your experience and appreciate you sharing your concerns. From our review, it does not appear that any reports were actually viewed on your account. Our reports are compiled from public records and commercially available data sources, and while we strive to keep them as accurate and comprehensive as possible, limitations in public records can sometimes result in incomplete or mismatched information. For this reason, our reports are best used as a starting point for further research and should be independently verified.

To make sure you are not billed further, we’ve canceled your account and issued a full refund. Please allow 3–5 business days for the funds to appear back on your original payment method.

If you would like direct assistance or guidance in running searches, please don’t hesitate to give us a call at 877-564-3003. Our team would be happy to walk you through the process and help you get the most out of the service.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We completely understand how upsetting unexpected charges can be, and we’re very sorry for the frustration this caused.

When you enrolled, our registration page provided details about the membership, including the automatic renewal terms, which require agreement before completing payment. These details were also included in the welcome email you received at sign-up, which explained that the subscription is set to recurring billing until cancelled.

During your recent call, we refunded the maximum amount permitted under our refund policy and confirmed that your account was fully cancelled to prevent any further charges.

Please know that Instant Checkmate members always have the flexibility to manage their subscriptions by logging into their account, calling us directly, or using our online chat system. If you have additional questions or need further support, we’d be happy to assist at 877-564-3003. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi,

We really appreciate your review! It’s wonderful to hear that our team was able to make the process simple and that you felt well taken care of. We’ll be sure to recognize the representative who assisted you.

For clarity, our memberships are billed monthly, and the registration process is designed to clearly present those details. Members are asked to review and agree to the terms before completing enrollment, and a confirmation email is also sent for their records.

If you ever have more questions or need support in the future, we’re always happy to help at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re delighted to hear that Miguel was able to assist you with kindness and professionalism. We’ll be sure to recognize him for providing such attentive support.

We also appreciate your feedback regarding billing. While our services are not free, we strive to keep membership costs reasonable given the significant resources required to gather and organize detailed public record information into an easy-to-read format. Your perspective is valuable, and it helps us continue working to make our services clearer and more user-friendly.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your experience. We’re glad to hear that Steven was able to assist you and provide a refund to help resolve your concern. We’ll be sure to recognize him for the attentive support he provided.

We also understand how challenging it can be to find relevant and reliable information. While we do our best to present accurate data, factors such as the nature of public records and limitations within data sources mean that occasional inaccuracies may occur. Your feedback is important, and it helps us continue improving the experience for all of our members.

If there’s anything more we can do to support you, please don’t hesitate to reach out to our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for sharing your experience. We’re delighted to hear that Angel was able to assist you with care and efficiency. It means a lot to us when our team members make a positive impact, and we’ll be sure to recognize him for the outstanding service he provided.

If you need anything else in the future, please don’t hesitate to give us a call at 877-564-3003. We’re always happy to help.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re happy to hear that Daniel was able to assist you in resolving your subscription concerns and that his support left you pleased with the outcome.

We’re glad your issue was resolved smoothly, and we truly appreciate your kind words about our service. Should you ever need assistance again in the future, please don’t hesitate to reach out to us at 877-564-3003. Our team is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Mary,

Thank you for sharing your experience with us. We’re truly sorry to hear how difficult it was for you to cancel your trial subscription and that our automated system did not recognize your member ID or phone number. We understand how frustrating the delay must have been, and we appreciate your patience while waiting for a representative.

We’re glad to know our representative was able to assist you kindly, and we can confirm that your account has been cancelled. For future reference, members are also able to cancel directly through their account by logging in, navigating to Membership Settings, and selecting the option to cancel. This allows for quicker and more convenient processing without needing to wait for support.

Your feedback is valuable, and we’ll be reviewing this internally to improve our processes and ensure smoother service moving forward. If you need any further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Amy,

Your feedback is greatly appreciated, and we’re sorry to hear that you found the website difficult to navigate and the experience frustrating. This is not the level of service we strive to provide for our members.

When enrolling in any of our services, our website guides users through a registration page where various membership options are displayed. In accordance with applicable laws, all billing details, including automatic renewal terms, are disclosed before payment is submitted, and users are required to agree to these terms before completing registration. Please know that members of Instant Checkmate can cancel at any time online, by contacting our phone support team, or by using our online chat system.

We also apologize for the difficulty you experienced in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Our reports are best used as a starting point for further research and due diligence.

We can confirm that your account has been cancelled. As a courtesy, we have also issued a full refund. Depending on your financial institution, please allow 3–5 business days for the credit to reflect back to your account.

If you need further assistance, our Customer Care department is available at 877-564-3003 between 7:00 a.m. and 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET), seven days a week (holiday hours may vary).

Instant Checkmate Customer Support Team

Dear Patrick,

Thank you for taking the time to share your concerns. We’re sorry to hear about the difficulties you encountered during the enrollment process, including the email error and the inconvenience it caused. We understand how valuable your time is, and we regret that you were not able to access your report as intended.

Please note that your account has been disabled and you will not be able to create or maintain an account with us moving forward. While we are unable to provide compensation for the time you spent, we want to assure you that no charges are associated with your disabled account.

.

. We’re available 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) daily, including weekends (holiday hours may vary).

Instant Checkmate Customer Support Team

Hi David,

Thank you for sharing your experience. We understand how frustrating unexpected charges can feel, especially while you were away.

Our records show that you had enrolled in the Unlimited Person Report Subscription and the Unlimited Phone Report Subscription. Charges continued under the automatic renewal terms agreed to at signup. In compliance with applicable laws, all key details—including billing terms and renewal policies—are clearly presented before payment is submitted, and users must check a box agreeing to these terms prior to being charged.

Please note that Instant Checkmate subscriptions provide access to our search platform rather than charging per individual record. Because results are based on public records, there may be times when certain details are limited or not available for the individual being searched. We understand how disappointing this can be when expectations are not met.

We can confirm both subscriptions were canceled when you contacted us, so there will be no further billing moving forward. If you’d like to review your account or past billing in more detail, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Joyce,

Thank you for sharing your experience! We’re glad to hear that Instant Checkmate provided the information you needed and that the process—from running your search to canceling—was simple and straightforward. It’s also great to know our Customer Service team was able to assist you quickly and with friendliness.

If you ever need help again, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Arthur,

Thank you for your review. We gather data from public records and other reliable sources to deliver the best information possible. However, as noted in our Terms of Use, some data may not be entirely accurate or complete due to the limitations of public record information. Source data can sometimes be reported or entered inaccurately, processed incorrectly, or may simply be incomplete, and shared names or identifiers can occasionally result in inaccuracies.

Because of this, we encourage using our reports as a starting point for your own research rather than a comprehensive record. We appreciate your feedback, as it helps us continue working with our data providers to improve coverage and accuracy.

If you have additional questions, please give us a call at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Laura,

Thank you for the 5-star review! We’re glad you found the information accurate, the site easy to use, and that canceling by phone was quick and simple. We appreciate the recommendation.

If you need anything in the future, please call 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Debra,

Thank you for your feedback. We understand how frustrating it is when results don’t match what you’re looking for. Our reports compile publicly available records, and—because those sources are maintained by third parties—they can contain errors or gaps, and people with similar details may be mixed. As disclosed in our Terms of Use, results aren’t guaranteed to be 100% complete or error-free and should be independently verified.

To narrow to the right person, select “Refine my search” after your initial results and add a middle name, age range, cities/states, or known relatives. Since you have the All Access Bundle, you can also run reverse phone and reverse email lookups; these often surface additional details, including potential social profiles and related usernames.

If you’d like help walking through this, please call 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instantcheckmate Customer Support Team

Hi Quintin,

Thank you for the 5-star review and for recognizing Diana—glad she was professional, fast, and helpful in resolving your request. We’re very sorry for your loss and honored Instant Checkmate could support you while you prepared your stepfather’s obituary. If you ever need anything in the future, you can reach us at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Michael,

We appreciate you taking the time to share your experience, and we’re so glad Yamileth was able to help resolve your concern. Your subscription has been canceled, and the refund is already on its way—please allow 3–5 business days for it to show with your bank.

Just to clarify, in compliance with applicable laws, all key details of our membership plans—including billing terms and automatic renewal policies—are clearly presented before payment is submitted. Each customer must also check a box agreeing to these terms before being charged.

If you ever need assistance in the future, feel free to reach us at 877-564-3003, Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Bill,

Thank you for sharing your experience. We understand how important and personal searches like this can be, and we’re sorry to hear the information did not reflect the detail you were hoping to find.

We work hard to ensure the accuracy and relevance of the information we provide, but due to the nature of public record data, it may not always be 100% accurate or complete. The data we gather comes from public records and other commercially available sources, which can sometimes be reported or entered inaccurately, processed incorrectly, or not updated in a timely manner. Additionally, shared names or similar identifiers can occasionally result in mismatches. For this reason, we always recommend using our reports as a helpful starting point for your own research and verifying any important information independently.

We can confirm that your subscription has been canceled, and a refund for the August charge has been issued. Please allow 3–5 business days for the refund to reflect on your account.

If you need further assistance, our Customer Support team is available at 877-564-3003, Monday–Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

We’re sorry to hear your experience didn’t meet your expectations. Instant Checkmate is committed to providing a reliable and transparent service that helps simplify access to public record information. While we work hard to present accurate and relevant data, factors such as the nature of public records and limitations in data sources can sometimes result in missing or incomplete details.

As a courtesy, we have canceled your account and reversed the pending charge, so no funds will be collected. If you’d like to go over your search results or share more about the information you were hoping to find, our Customer Support team would be happy to review it with you. You can reach us at 877-564-3003.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We work closely with our data providers to ensure reports are as accurate and complete as possible, though public record information can have limitations. Source data may sometimes be entered inaccurately, reported incompletely, or contain errors, and our service is not the original source of this information.

While our site may include marriage records—such as confirmation of marriage, the spouse’s name, and a date—it does not provide a copy of the marriage certificate itself. To help refine your results, you can use the “refine my search” option after performing a search to add more details and better isolate the desired record.

If you’d like us to review your account or walk through your search together, please feel free to call us at 877-564-3003. Our team is happy to assist you.

Instant Checkmate Customer Support Team

Thank you for being an Instant Checkmate subscriber. Please be advised that Instant Checkmate is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.

We’re available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

Hi Robert,

We understand how important it is to have accurate and complete information, and we appreciate you sharing your experience. While we strive to keep our reports as current and comprehensive as possible, there are times when certain records may not appear due to the nature of public records and the limitations of our data sources.

We only provide information that is available through public records and other reputable sources. Some types of records — including marriage records — are not always publicly available or accessible, even if the event occurred locally. Public record information can sometimes be reported or entered inaccurately, processed incorrectly, or be incomplete. Our service is not the original source of the data, nor is it a comprehensive compilation of all records available. Before relying on any data, we recommend verifying the information through additional independent sources.

Our reports are best used as a starting point for further research, and your feedback helps us identify ways to improve both the accuracy and scope of the information we provide. If you’d like to discuss your search further, please call us at 877-564-3003, Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience! We’re thrilled to hear that our customer service representative was able to quickly identify and resolve the issue, and that she stayed with you until everything was working perfectly. Providing professional, friendly, and thorough support is exactly what we strive for, and it’s wonderful to know we met that standard for you.

If you ever need assistance again, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online or by contacting our phone support team. After reviewing your account, we were unable to locate any previous cancellation requests made by phone or email. However, as a courtesy, we have processed a refund for your most recent charge. Please allow 3–5 business days for the refund to reflect in your account.

If you’d like further assistance or confirmation of your cancellation, please contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

We’re so glad to hear that our representative was knowledgeable, kind, and able to resolve your issue — thank you for taking the time to share your experience.

As for your question, the request for your phone number when submitting a review is part of the Consumer Affairs process. Those requirements are set entirely by Consumer Affairs, and we at Instant Checkmate don’t have any control over what information they ask for.

If anything else comes up or you need help in the future, our Customer Support team would be happy to assist. You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we’re glad to hear Rolando was able to assist you with canceling your account and issuing a refund for today’s charge. We understand how unexpected charges can be frustrating, and we want to assure you this is not the experience we strive to provide for our members.

When enrolling in our services, our website guides members to a registration page where various membership options are outlined. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted, and users are required to agree to these terms before completing their registration.

If you have any further questions or need assistance in the future, please feel free to contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

We’re sorry to hear that your experience with Instant Checkmate didn’t meet your expectations, and we appreciate the opportunity to respond.

Please know that Instant Checkmate is a subscription-based service, which allows users to run unlimited person and address searches, not just a single report. While the information in our reports is sourced from public records, it requires significant financial and technical resources to organize and deliver that data through an easy-to-use online platform. For that reason, we do not offer our services for free.

Clicking that option takes users directly to the purchase page, where plan details and costs are presented before any payment is required.

We also want to note that we were unable to locate any account under your information, which may suggest a purchase was not completed. If there’s been any misunderstanding regarding charges or access, we encourage you to contact our Customer Support team. We’d be happy to take a closer look and help resolve any concerns.

You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Kevin,

Thank you so much for your thoughtful review! We’re thrilled to hear that Leonardo provided such polite and efficient service. It’s always our goal to make cancellations and other support requests as smooth and hassle-free as possible, and we’re glad he represented us well.

We’ll be sure to pass along your kind words to him—feedback like yours truly means a lot to our team. If you ever need assistance again, don’t hesitate to reach out to us at 877-564-3003 or support@instantcheckmate.com. Our team is always here to help.

Instant Checkmate Customer Support Team

Hi Antonia,

Thank you for sharing your experience. We’re glad to hear that once you connected with a representative, you were able to get the assistance you needed and successfully cancel your subscription.

We’re sorry for any inconvenience caused by the automated system not recognizing your number initially. Your feedback is valuable and helps us improve both our self-service tools and overall support experience.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. Our Customer Care team is available at 877-564-3003 or via email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you so much for your feedback—we're really glad to hear you found some valuable information and appreciated the special offer.

We understand your concern about the “Person of Interest” section only showing a name. Our reports are generated using public records and other reliable sources, but due to the nature of those records, some details may be limited or unavailable. Additionally, when multiple people share the same or similar names, it can sometimes impact the clarity of the results. We always recommend using the report as a helpful starting point for your own research.

While your account was active, you had unlimited access to search by name, address, phone number, and email—including the extra features like phone and email lookups that you activated. We're glad you were able to take advantage of those tools.

As with any subscription-based service, access to reports and features ends once the membership expires. We understand that can be frustrating at times, and we truly appreciate you giving Instant Checkmate a try.

If you have any questions or need further assistance, feel free to contact our Customer Support team at 877-564-3003. We’re available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Thank you for your feedback. We’re sorry to hear the report didn’t meet your expectations, and we appreciate you taking the time to share your experience.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use https://www.instantcheckmate.com/terms-of-use/, occasional inaccuracies may occur due to limitations in public data and the potential for individuals sharing similar identifying details. We work hard to ensure relevance, but cannot guarantee 100% accuracy or completeness.

We understand how it may feel like certain report sections are unnecessary, but these details—such as nearby offender data—are included by design to provide broader public safety context and may be useful for some users.

To help narrow your results, you can use the “Refine My Search” feature to add more specific details and better isolate the report you’re looking for. We always encourage using the information provided as a foundation for further research.

Please also note that the price includes unlimited background searches during the subscription period, not just a single report.

As a courtesy, we’ve issued a full refund for your purchase. Please allow 3–5 business days, depending on your financial institution, for the funds to appear on your statement.

If you have any further questions, feel free to contact us at 877-564-3003 or support@instantcheckmate.com. We’re here to help.

Instant Checkmate Customer Support Team

Hi Sheldon,

Thank you for being an Instant Checkmate subscriber and for sharing your feedback.

Please be advised that Instant Checkmate is a public records search service. We prohibit the use of our website for any non-personal purpose that involves a business transaction—such as employment screening, tenant screening, credit checks, or use outside of the U.S.—as outlined in our Terms of Use https://www.instantcheckmate.com/terms-of-use/.

After further review, we’ve determined that your membership was not being used in accordance with our Terms. As a result, your account has been canceled, and a refund has been issued to the payment method originally used. Please allow 3–5 business days, depending on your financial institution, for the refund to appear on your statement.

We also want to clarify that unsubscribing from emails is not the same as canceling your account. To avoid further billing, users must cancel their membership directly through the account dashboard, by phone, or through our automated phone system.

If you have any additional questions or need further assistance, please don’t hesitate to contact our Customer Service team at 877-564-3003 or via email at support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time)—including weekends (holiday hours may vary).

Instant Checkmate Customer Support Team

Hi Elodia,

Thank you for taking the time to share your feedback. We understand your concerns and are sorry to hear the information you received didn’t meet your expectations.

Please know that Instant Checkmate is a public records search service. We do not create or modify any data — all information is pulled from publicly available sources and third-party databases. While we strive to offer the most accurate and complete reports possible, there are limitations in public records that can occasionally result in outdated or mismatched information, especially when individuals share similar names or details.

We encourage customers to use the “Refine My Search” option after running an initial report to help narrow results and isolate more accurate matches. Our reports are intended as a helpful starting point for personal research.

Regarding billing, we want to clarify that all membership details — including any add-ons and automatic renewal terms — are clearly disclosed during registration and must be agreed to prior to enrollment. That said, we understand your concerns and, as a courtesy, we’ve issued a refund for the most recent charges on your account. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.

If you have any additional questions or need assistance, we’re here to help. You can reach our Customer Care team at 877-564-3003, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Patty,

Thank you so much for your incredibly kind words! We’re thrilled to hear that Christopher was able to assist you with such professionalism, patience, and care. It truly means a lot to know he made such a positive impression and helped guide you through your questions with confidence.

We’ll absolutely make sure your feedback is shared with him — comments like yours are exactly what motivate our team to continue delivering thoughtful and high-quality support.

If you ever need further assistance, please don’t hesitate to reach out. You can contact us at 877-564-3003. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Ruth,

Thank you for taking the time to share your experience. We understand how frustrating unexpected charges can be, and we sincerely apologize for any confusion or difficulty you encountered while trying to get in touch with us. That’s not the experience we aim to provide, and we appreciate the opportunity to clarify.

Our records show that you enrolled in the Unlimited Person Report Membership at a rate of $27.49, and during the sign-up process, you also agreed to add the Unlimited PDF Downloads & Report Monitoring feature for an additional $3.99. These options, along with all billing details and automatic renewal terms, are presented clearly during registration and must be explicitly accepted before completing enrollment.

That said, we truly regret any frustration you experienced. We’re glad you were ultimately able to reach a representative, and as noted during your recent call, a courtesy refund was issued. You should see those funds returned to your account within 3–5 business days, depending on your financial institution.

Members of Instant Checkmate can cancel at any time by logging into their account or by calling our phone support line. If you need further assistance or have additional questions, please don’t hesitate to contact us at 877-564-3003. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Kate,

Thank you so much for your thoughtful review! We’re thrilled to hear that Stephen was able to assist you with professionalism and care. Going the extra mile to support our members is what we strive for, and we're glad he made a positive impact.

If you ever need further assistance, we’re here to help. You can reach our Customer Support team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi,

Thank you for your feedback. We're truly sorry for what you're going through and understand how disappointing it must have been when our service didn’t provide the information you were hoping for during such a difficult time.

Instant Checkmate sources data from public records and reliable third-party providers, but as noted in our Terms of Use, there can be limitations due to data availability, delays, or shared identifiers. Reports are intended to serve as a starting point, and results may not always be complete.

Our records show that one account was created in August 2024, and a second in April 2025 under a different email. We did not receive any cancellation requests prior to July 28, 2025. Once contacted, our team promptly canceled both accounts, refunded the most recent charges, and—as a courtesy—issued an additional refund on each. Please allow 3–5 business days for these to reflect, depending on your bank.

All membership options and billing terms are presented clearly during sign-up, and members can cancel anytime online, by phone, or email. If you'd like to speak further, we're here to help at 877-564-3003 or support@instantcheckmate.com, Monday–Friday, 7:00 a.m. to 4:00 p.m. PT.

Wishing you and your family continued strength.

Instant Checkmate Support Team

Hi,

Thank you so much for sharing your experience! We’re thrilled to hear that Omar was able to assist you and make things easier. Providing friendly, knowledgeable support is something we take pride in, and we’ll be sure to pass along your kind words to him.

If you ever need further assistance or have any questions, please don’t hesitate to reach out. Our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi William,

Thank you for sharing your feedback. We’re very sorry to hear that your experience with Instant Checkmate did not meet your expectations. We understand how frustrating it can be when the results don’t align with what you were hoping to find, and we appreciate the opportunity to address your concerns directly.

Instant Checkmate compiles data from public records and other reputable sources to provide background information based on the most accurate and available public data. However, as noted in our Terms of Use, there are occasional limitations within public records that can lead to incomplete or outdated results. Additionally, individuals with similar names or identifying details may sometimes cause mismatches in the data. We always recommend using our reports as a starting point for further research rather than a final source.

Upon review, we can confirm that your account was enrolled in both the Unlimited Person Report Membership, which allows for unlimited name and address searches, and the Unlimited PDF Downloads & Report Monitoring plan, which provides the ability to save reports as PDFs and receive notifications about updates to any monitored reports.

We’ve gone ahead and issued a full refund of your charges as a courtesy. Please allow 3–5 business days for the funds to reflect on your original payment method, depending on your financial institution.

If you have any further questions, please don’t hesitate to reach out. You can contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi,

Thank you for taking the time to share your experience. We're very sorry to hear that the report you received did not meet your expectations. We understand how important it is to receive accurate and meaningful information, especially when you're relying on it to make informed decisions.

Instant Checkmate compiles data from public records provided by federal, state, and local agencies. While we work hard to ensure reports are as accurate and complete as possible, some limitations in public record data can result in gaps or inaccuracies. In addition, when individuals share similar names or details, it's possible for records to be mistakenly linked to the wrong person.

To help improve search accuracy, we encourage using the “Refine My Search” feature after your initial search. This allows you to enter more specific details like location or age, which can help narrow down results and better match the individual you’re looking for.

We understand your concerns, especially given your financial situation. As a courtesy, we’ve issued a full refund to your original payment method. Please allow 3–5 business days for the charge to drop off, depending on your financial institution.

We’ve also sent a follow-up email with additional information, but if you need further assistance, please don’t hesitate to get in touch. You can reach our Customer Support team by calling 877-564-3003 or emailing support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Deborah,

Thank you so much for your kind words! We’re thrilled to hear that your experience with our support team was helpful and positive. Our agents strive to provide patient and thorough assistance, and it's great to know we could help you regain access and get your report delivered promptly. We truly appreciate your recommendation to family and friends—it means a lot!

Please be advised that Instant Checkmate is a public records search service and is not to be used for any business-related or Fair Credit Reporting Act (FCRA) purposes. This includes—but is not limited to—decisions involving employment, housing, lending, insurance, or eligibility determinations. We maintain a strict zero-tolerance policy regarding such use. For more details, please review our Terms of Use here: https://www.instantcheckmate.com/terms-of-use/.

As part of our policy, this account has been canceled and refunded back to the original payment method used to enroll. The account has also been disabled to prevent any further access, and no additional charges will be incurred.

If you have any further questions, our Customer Support team is here to help. You can reach us at 877-564-3003 or email support@instantcheckmate.com. We're available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), including weekends. (Holiday hours may vary.)

Thank you again for your feedback!

Instant Checkmate Customer Support Team

We’re very sorry to hear about your experience and understand how frustrating this must have been.

Instant Checkmate is a paid subscription service that compiles public record information from a wide range of sources, which helps us provide users with a streamlined and organized report. While our memberships do include unlimited report access, certain features—like downloadable PDFs or additional report types—may incur small, optional add-on fees. We aim to be transparent about this throughout the purchase flow.

Unfortunately, with the information provided in your review, we’re unable to locate an account to investigate further or provide specific support. If you believe you were charged incorrectly or are missing expected data in your report, we’d really appreciate the opportunity to look into it.

Please reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com so we can assist you directly.

We value your feedback and are committed to improving the user experience.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We're sorry to hear that the information you were looking for—specifically regarding your ex-husband’s date of death—was not available in the report. We understand how important and sensitive that kind of information can be.

We do our best to present accurate data, but due to factors like the nature of public records and data source limitations, occasional inaccuracies or missing details may occur. We understand how challenging it can be to find relevant and reliable information, and your feedback is truly appreciated.

That said, we're glad to hear that your cancellation process was easy and hassle-free—that’s exactly the kind of customer experience we strive for. If there’s anything we can do to improve your experience or assist further, please feel free to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for giving Instant Checkmate a try.

Instant Checkmate Support Team

Hi Charla,

Thank you so much for your kind words! We're truly grateful you took the time to share your experience.

We’re thrilled to hear that our team was able to assist you with empathy, professionalism, and prompt support. Providing helpful and respectful service is something we take great pride in, and it means a lot to know that it made a difference for you.

We’re so glad to hear you’d consider using our service again—we look forward to assisting you whenever you need us!

If you ever have any further questions, feel free to reach out to our Customer Support team at 877-564-3003 or support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for your support, Charla!

Instant Checkmate Support Team

Hi,

Thank you for your review, and we appreciate you taking the time to share your experience.

We’re sorry to hear you were unable to verify your email due to your workplace filter, and we understand how frustrating that must have been. We're glad our representative was able to assist you during the call, and we can confirm that your account was canceled and the refund was issued at that time.

Please be advised that Instant Checkmate is a public records search service intended strictly for personal use. As outlined in our Terms of Use, it should not be used for any business-related purposes, including but not limited to employment screening, tenant screening, or credit checks. After further review, it appears the account was not being used in accordance with these terms.

If you have any additional questions or need further clarification, our Customer Support team would be happy to assist you. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com. We're available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We appreciate your understanding and thank you again for considering Instant Checkmate.

Instant Checkmate Support Team

Thank you so much for your thoughtful review, Marjorie! We're thrilled to hear that Kelly provided you with such kind and efficient service. Our team works hard to ensure that every customer feels supported and informed, so it's incredibly rewarding to know you had such a positive experience. We're also glad to hear that the website met your needs and made your background search easy and effective.

Your kind words mean a lot to us, and we’ll be sure to pass your compliments along to Kelly and the rest of the team.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

—The Instant Checkmate Team

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and we understand how frustrating it can be to notice unexpected charges—especially when you believed you had only made a one-time purchase. Please know this is not the experience we aim to provide for our members.

During the registration process, our website presents a clear and detailed breakdown of all available membership options, including the Unlimited Person Report Membership. This plan includes recurring billing, and users are given the option to be billed every month or every two months, depending on their selection. All billing terms, including the automatic renewal policy, are disclosed in accordance with applicable laws, and users are required to confirm their understanding before completing the purchase.

We also send a welcome email immediately after sign-up, along with a second email confirming the charge, which includes a reminder that the membership will automatically renew unless canceled.

That said, we want to make things right. In addition to the refund you’ve already received, we’ve gone ahead and issued an additional refund as a courtesy. Please allow 3–5 business days for the funds to appear on your statement, depending on your financial institution.

We've also emailed you directly with this information so you have everything in writing for your records.

If you’d like to discuss your account in more detail or have any further concerns, we’re here to help. Please contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We appreciate the opportunity to address this and hope it helps resolve your concerns.

Instant Checkmate Customer Support Team

Thank you so much for sharing your story and for your kind words. We’re truly honored to be a part of your journey as you search for answers and connect the pieces of your personal history.

We understand how meaningful—and at times emotional—it can be to uncover the truth about your background. While our service is based on publicly available records and should always be supplemented with official documentation, we’re glad to hear that the information provided has been a helpful reference point for you.

Please know that we’re here to support you every step of the way. If you have any questions or need assistance navigating your search, our Customer Support team is just a call or email away at 877-564-3003 or support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Wishing you clarity and continued progress as you move forward in your search.

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience. We're truly glad to hear that Christopher was able to assist you in such a kind and helpful manner, and that your subscription was successfully canceled as requested.

More importantly, we’re deeply touched to know that our service played a small role in helping you reconnect with your cousin during such a meaningful and emotional time. Stories like yours remind us of the real impact these tools can have, and we’re honored to have been part of that connection.

If you ever need assistance in the future, please don’t hesitate to reach out. Our Customer Support team is available at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Wishing you and your family all the best.

Instant Checkmate Customer Support Team

Dear Wendy,

First and foremost, we’re very sorry for your loss. We understand that handling the responsibilities of an estate can be incredibly stressful, and we appreciate you taking the time to share your experience during such a difficult time.

Your feedback is greatly appreciated, and we completely understand how unexpected charges can be frustrating—especially in the midst of managing important personal matters. Please know this is not the experience we strive to provide for our members.

When signing up for our services, members are guided through a registration page where billing terms—including automatic renewal details—are clearly presented prior to payment submission. Additionally, when canceling a service, the platform displays which specific subscription is being canceled, and a confirmation email is sent that also outlines this information.

In your case, it appears the initial cancellation only applied to the optional PDF download feature. However, we’re glad you reached out to speak with a representative, and we can confirm that the pending subscription charge was reversed during your call and your membership has since been canceled.

It’s also important to clarify that Instant Checkmate provides access to public records only. We do not have access to private financial information or asset holdings. The financial details available in our reports are typically limited to public records such as bankruptcies, liens, or judgments—if available.

We understand how challenging it can be to locate relevant, reliable information, especially in situations involving estate management. While we do our best to present accurate data, there are limitations based on what is publicly available and how those records are maintained by government agencies.

If there’s anything else we can do to support you or clarify further, please don’t hesitate to reach out. You can contact our Customer Care department at 877-564-3003 or by emailing support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Karen,

Thank you for reaching out and sharing your experience. We're sorry to hear that your conversation with our representative felt rushed or difficult to follow—we truly appreciate your patience and the opportunity to address your concerns.

We can confirm that your refund of $27.49 has been successfully issued. Please allow 3–5 business days for the refund to reflect on your statement, depending on your financial institution’s processing times.

As a courtesy, we’ve also resent the confirmation emails for both your cancellation and refund to the email address associated with your account. If you don’t see them in your inbox, we recommend checking your spam or junk folders, as automated messages can sometimes be filtered there.

If you have any further questions or need additional assistance, our Customer Support team is here to help. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com. We're available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Enid,

Thank you for taking the time to share your experience. We're truly sorry to hear that the automated phone system caused frustration during your call—that's certainly not the experience we aim to provide. Your feedback is valuable and has been shared with our team for review and improvement.

We're glad to hear that once you reached a live representative, things were handled smoothly and your cancellation was successfully processed. If you need anything further, please don’t hesitate to reach out.

You can contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for your feedback.

Instant Checkmate Customer Support Team

Thank you for your review! Your feedback is invaluable to us, and we sincerely apologize if the charges caught you by surprise. This is not the experience we aim to provide for our members.

During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information—including billing details and our automatic renewal policy—is presented in full compliance with applicable laws. Users must actively confirm their understanding of these terms before completing their purchase.

We understand how frustrating it can be, especially when you intended to use the service just once. After reviewing your account, we can confirm that the recurring membership charges have been fully refunded, and you were only billed for the initial charges that were agreed to at sign-up.

We also want to thank you for your kind words about our representative. We’re glad to hear they were polite and helpful—your satisfaction is very important to us.

As a courtesy, we will also be reaching out to you directly via email to ensure all of your concerns are fully addressed.

Instant Checkmate members can cancel their membership at any time by logging into their account, calling our support team at 877-564-3003, or emailing us at support@instantcheckmate.com. If you have any further questions or would like to discuss this in more detail, we’d be happy to assist.

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re truly sorry to hear about the frustration you experienced while trying to use our service.

We understand how disappointing it can be when things don’t work as expected—especially when you're anticipating helpful results. Your experience matters to us, and we’d love the opportunity to assist you directly to ensure everything is working properly and to help you get the most out of your search.

If you’re open to it, please feel free to contact our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help, and we’ll do our best to make the process easier for you.

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We’re glad we could assist and that your refund was processed promptly.

While we’re sorry to hear the report didn’t provide the new insights you were hoping for, we truly appreciate your recognition of our team’s support and understanding. It’s always our goal to ensure every member has a smooth and positive experience.

If you have any questions in the future or need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com.

Thank you again for your thoughtful review — your feedback means a great deal to us!

Instant Checkmate Customer Support Team

Thank you for your feedback! We are constantly working to improve our service and appreciate insights from customers like you.

We collaborate with our data providers to ensure that the information in our reports is as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies may occur due to limitations in public data sources and the possibility of multiple individuals sharing similar identifying details.

To help improve the accuracy of your results, we recommend using the “Refine My Search” option after your initial search. This allows you to add more specific information—such as middle names, age ranges, or locations—which can help isolate the correct individual and generate a more targeted report.

We understand your disappointment and genuinely appreciate your feedback. If you’d like assistance refining your search or have further concerns, please feel free to contact our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com. We’re happy to help.

Instant Checkmate Customer Support Team

Thank you for your review. We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns.

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details—including automatic renewal terms—are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

As of today, your account has been cancelled and fully refunded. A confirmation email has also been sent to the address associated with your account. If you do not see it in your inbox, we recommend checking your spam or junk folder.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting phone support, or emailing our support team. If you’d like any additional assistance or have further questions, please feel free to reach out to our Customer Care department at 877-564-3003 or email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We're thrilled to hear that Darriana was able to assist you promptly and that you had a positive experience with our customer service. We’re also glad to know you find Instant Checkmate easy to use, accurate, and helpful for verifying public records.

Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help!

Hours: Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), holiday hours may vary.

Thank you so much for your thoughtful review! We’re glad to hear that our agent was thorough and attentive to your needs, and that you felt supported throughout the process.

We also appreciate your feedback regarding communication. We understand how important clarity is during support interactions, and we’ll be sure to pass along your comments so we can continue to improve the experience for all our members.

Your trust means a great deal to us, and we’re pleased to know you felt reassured about the privacy of your activity. If you have any additional questions or ever need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Nicole,

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and pleasant experience with our customer service team. Providing prompt, courteous, and efficient support is something we strive for every day, and it’s incredibly rewarding to know we delivered that for you.

Your feedback truly means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thanks again for sharing your experience—we’re grateful to have earned your trust!

Instant Checkmate Customer Support Team

Dear Sherry,

Thank you for taking the time to share your experience. We're thrilled to hear that Ivan provided the respectful and helpful service you deserved. We’ll make sure he is recognized for his professionalism and dedication to our members.

We’re also sorry to hear about your earlier interaction and appreciate you bringing it to our attention. That’s not the level of service we strive to provide, and your feedback will be shared with our team for improvement.

If you have any further questions or need additional support, please feel free to contact us at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for recognizing Ivan—we’re lucky to have him on our team!

Instant Checkmate Customer Support Team

Hi Albert,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the confusion and inaccuracies in your report, especially the mix-up involving your son and individuals with similar names in Georgia. We understand how upsetting and frustrating that can be, and we sincerely regret any stress this may have caused.

We can confirm that your account has been fully cancelled and refunded, as discussed during your recent call with our support team. We've also reached out to you directly via email to follow up and ensure you have everything you need.

Instant Checkmate compiles public records from a wide range of third-party sources. In accordance with applicable laws and as mentioned in our terms of use, while we strive for accuracy, there are times when individuals with similar names, birthdates, or locations may result in incorrect associations within a report. Although we don’t generate or alter the original records, we take feedback like yours seriously and use it to continuously improve the way our system organizes and filters data.

We’ve also reached out to you directly via email in case there’s anything more we can do to assist. If there's anything else we can assist you with or if you'd like to provide more information about the discrepancies, please don’t hesitate to reach out. You can contact us directly at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

The Instant Checkmate Team

Hi Tamra,

Thank you for taking the time to share your experience. We're very sorry to hear about the way you were treated during your recent call. Your concerns are absolutely valid, and we sincerely apologize if the representative you spoke with came across as dismissive or unhelpful. That is not the standard of service we aim to provide, and we are actively reviewing this internally to ensure appropriate follow-up and coaching takes place.

To address your concern, in 2023, Instant Checkmate became aware of a security incident. As publicly noted on our security incident notice webpage, customer data that may have been exposed included email addresses tied to accounts created between 2011 and 2019.

Once we became aware of the matter, Instant Checkmate took immediate steps to address the issue. This included a comprehensive security review, enhancements to our cybersecurity infrastructure, and notifications to all affected users. We also recommended that users update their passwords and stay vigilant for any signs of unauthorized activity.

If you're waiting on confirmation regarding your account deletion, please check the inbox associated with your account for an email with step-by-step instructions. For security purposes, logging into your Instant Checkmate account may be required to complete the deletion process. This verification step helps us protect your privacy. Once confirmed, your data will be permanently removed from our systems.

We’ve also reached out to you directly via email to ensure you have everything you need and to offer further support.

If there’s anything else we can assist you with, please don’t hesitate to contact our team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

The Instant Checkmate Team

Thank you for your review, James. We're truly sorry to hear about the frustration you've encountered trying to access your report, and we appreciate you bringing this to our attention.

Based on the details provided in your review, it sounds like you may be experiencing a verification issue that's triggered when our system detects a new device or browser. This is a security measure to help protect sensitive information, but we understand how inconvenient it can be if it doesn't function as expected.

At this time, we were unable to locate an Instant Checkmate account using the information included in your review. To assist you further and resolve this as quickly as possible, we’ve sent an email requesting a bit more information. You’re also welcome to contact our support team directly by calling 877-564-3003 or emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

We’d love the opportunity to help get this resolved for you.

Hello Arnold,

Thank you so much for taking the time to share your feedback. We're truly glad to hear that your experience with our support team was positive and respectful. Our goal is to make every interaction as helpful and hassle-free as possible—especially when it comes to honoring our members' requests.

We’re grateful for your kind words and are here anytime you may wish to return. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Jerry,

Thank you for your review. We’re sorry to hear that your experience wasn’t ideal, but we’re glad we could assist with your request.

We can confirm that your account has been fully cancelled and a refund was successfully processed as requested. We’ve also reached out to you directly via email to confirm that these actions have been completed and to ensure everything is in order on your end.

If you have any additional questions or need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

Thank you again for giving us the opportunity to resolve this for you.

—The Instant Checkmate Team

Hi Todd,

Thank you so much for taking the time to share your feedback. We're truly glad to hear that your experience with our customer service team—especially with Christopher—was a positive one. We’ll be sure to pass along your kind words, as we know how much it means to be treated with care and compassion, especially on a rough day.

That said, we're very sorry to hear that our website didn’t provide the results you were hoping for in your search. While Instant Checkmate compiles data from a wide range of public records, there are times when certain information may not be available due to local data restrictions, privacy regulations, or how recently the information was updated in public sources. We understand how frustrating that can be, particularly when trying to reconnect with someone important.

We appreciate your continued use of our service over the years and will share your feedback with our product team to help improve future experiences. If there’s anything more we can do or if you’d like further support, please don’t hesitate to reach out to our customer care team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

The Instant Checkmate Team

Hello Larry,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify how our service works.

Instant Checkmate is a public records search tool that compiles information from numerous available sources to create comprehensive background reports. While we do ask for certain information during the registration process, this is used solely to tailor your experience and is not tied to the reports you search or used for external purposes. All data usage is governed by our Privacy Policy, and we take our responsibility to protect your information seriously.

We also strive to be transparent about our membership and billing terms, which are clearly outlined before any payment is submitted. That said, we understand that the experience may not have met your expectations, and we’ll be sure to pass your feedback along to the appropriate teams for review.

If there’s anything more we can assist you with, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Dear Maribeth,

Thank you for taking the time to share your experience. We’re truly sorry to hear that you had difficulty accessing the website, and we understand how frustrating that must have been—especially after multiple attempts.

We’d like to confirm that when you contacted our support team, your account was successfully canceled. That said, you still have access to the service through the remainder of your billing cycle. To log in and use the remaining time, please visit www.InstantCheckmate.com, click “Login” in the top right corner, and enter your email and password. The website doesn’t need to remember your details in order to work—manually entering your login information will grant access to your account.

If you’ve forgotten your password, you can simply click the “Forgot My Password” link on the login page to reset it. Or, if you prefer, feel free to contact us and we’ll gladly help reset it for you manually.

We’ve also reached out to you via email in case it’s more convenient to continue the conversation privately or if you need further assistance getting signed in.

We truly value your feedback and are sorry again that your experience didn’t meet expectations. If there’s anything more we can do to assist you, please don’t hesitate to contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

The Instant Checkmate Customer Support Team

Thank you for your review. We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be—especially when you're on a fixed income. We appreciate you taking the time to share your concerns.

Our records indicate that an account was created under your information for an Unlimited Phone Report Membership, which provides access to phone number lookups and related public information. During the sign-up process, users are shown a clear breakdown of membership options, including pricing and automatic renewal details, all in compliance with applicable laws. Additionally, users must confirm their acceptance of these terms before completing the purchase.

We also want to clarify that we do not have any record of a previous cancellation request prior to your recent outreach. We know how frustrating that can be, and we want to help make this right.

As a courtesy, we’ve fully canceled your membership and issued a refund for your most recent billing cycle. A confirmation email has been sent to the address on file—if you don’t see it, please check your spam or junk folder.

If you have any further questions or concerns, we’re here to help. You can reach our Customer Support team at 877-564-3003 or by emailing support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We truly appreciate your patience and the opportunity to address this for you.

Instant Checkmate Customer Support Team

Thank you for your wonderful feedback! We're truly honored to hear that you found Instant Checkmate to be the best site for complete and accurate information—and that it helped you reconnect with long-lost friends and relatives. That’s exactly the kind of meaningful impact we strive to make.

We’re also glad to know that our Customer Support team provided you with the patience, attentiveness, and guidance you deserved. Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with the entire team.

If you ever need further assistance, please feel free to reach out to us at 877-564-3003 or email support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for taking the time to share your experience!

Instant Checkmate Customer Support Team

Dear Marcia,

Thank you so much for your kind words and glowing feedback about your recent experience with Daniel. We’re thrilled to hear that he provided the professional, compassionate support you needed—and that he went above and beyond to make sure you received the information directly via email.

Your appreciation means a lot, and we agree—Daniel truly deserves a round of applause! We’ll be sure to pass along your praise to him and the rest of the team.

Providing a warm, human touch in every interaction is something we strive for, and it's wonderful to know that Daniel made such a positive impact.

If you ever need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience with us. We completely understand how stressful unexpected situations can be, and we’re glad your husband was able to find what he needed.

We’re especially pleased to hear that our Customer Service representative was able to assist you quickly and without hassle. However, we’re sorry to hear that the automated system didn’t recognize your customer number — your feedback is valuable, and we’ll make sure it’s shared with our team for review and improvement.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out to us directly at 877-564-3003 or by email at support@mailer.intelius.com. We’re here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We're truly sorry to hear that the information in your reports did not meet your expectations and that you found the process frustrating. We understand how important it is to receive meaningful and accurate results, and we regret that the service fell short for you.

Please know that we work hard to provide the most relevant and current information possible, using data from public records supplied by government agencies and third-party sources. However, as outlined in our Terms of Use, public data can have limitations—such as outdated information or multiple individuals sharing similar details—which may affect the depth or accuracy of the results.

We also appreciate your feedback regarding the additional service options presented during your search experience. While we offer upgrades for those looking to explore more specialized features, we never want customers to feel pressured or overwhelmed. Your input helps us improve how these options are presented moving forward.

If you'd be open to it, our Customer Support team would be happy to review your account, assist with refining your search, or address any unresolved concerns. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thank you again for your feedback.

Instant Checkmate Customer Support Team

Hello, and thank you for your candid review. Your feedback is truly appreciated.

After further investigation, we can confirm that an account with Instant Checkmate was never successfully established, as the payment was not completed. As a result, no monthly membership fees have been charged to your card.

It appears the transaction was initially flagged by your bank and declined. While you’ve since approved the charge on your end, our system still reflects multiple declined attempts—all of which were rejected by the bank. Please note, Instant Checkmate is not actively rejecting the charge. Sometimes it can take a few hours for the bank to eventually allow you to make the purchase.

Additionally, we want to clarify that there is not a way for us to reject or block your review. We do not have control over that process.

If you have any further questions or need help getting started once your payment is approved, our Customer Support team would be happy to assist. Please call us at 877-564-3003 or email us at support@instantcheckmate.com. We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), excluding holidays.

Your satisfaction is our priority, and we’re here to help however we can.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the service did not meet your expectations and appreciate the opportunity to address your concerns.

We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage users to utilize the information in our reports as a starting point for their own due diligence and further research.

For the membership price you paid, you received access to our Unlimited Person Report Membership and Address Lookup, which includes the ability to:

Search by name and possibly locate the individual’s criminal record, lawsuits, bankruptcies, liens, as well as phone numbers, email addresses, and social media profiles associated with that person's name.

Enter any address to view demographic data, FBI crime statistics, possible residents, census information, and more.

In addition to the standard membership features, we also offer optional services that allow you to search using other types of information, including:

Reverse Phone Lookup – Search by phone number to potentially identify the owner, with links to a possible background report, job and education history, contact details, and social media profiles.

Reverse Email Lookup – Search by email address to possibly locate the name of the owner, along with associated background details, location data, and online presence.

We apologize for any difficulty you had in finding the specific information you were looking for. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and the limitations of our data sources.

Lastly, we can confirm that during your call with our Customer Support team, your account was both canceled and refunded in full.

If you have any additional questions or concerns, we welcome you to contact our team at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help and appreciate your feedback as it helps us improve.

Instant Checkmate Customer Support Team

Hello, and thank you for your candid review. Your feedback is invaluable to us.

Please be aware that Instant Checkmate is an online people search engine that compiles data from millions of public records. We compile the information in our reports from available public records provided by federal, state, and local government agencies, as well as other reputable third-party public record data providers. Instant Checkmate is not the original source of the public record information that is compiled in our reports.

While our platform is accessible to all, creating and maintaining such a comprehensive tool requires significant financial resources. One of the key benefits of an Instant Checkmate membership is the ability to conduct unlimited searches for a single membership fee. We strive to keep our pricing reasonable while ensuring you can find the information you need quickly and easily.

We want to clarify that we do not double bill. Instant Checkmate offers different services and add-ons at different price points, but none are required, and each purchase requires clear acknowledgment and confirmation from the user before processing. This has always been our standard practice, and we are committed to transparency throughout the billing process.

If you have further questions or would like us to review your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’d be glad to take a closer look and assist you further.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Please know that Instant Checkmate memberships are unlimited and not based on the number of times the service is used. This means your subscription remains active and continues to renew unless cancelled, regardless of whether or not the account is accessed.

We also want to note that when you contacted our team, a refund was issued as a courtesy.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting our phone support, or emailing our support team. If you have any further questions or need additional support, please reach out to our Customer Care department at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help.

Instant Checkmate Customer Support Team

Thank you so much for your kind feedback! We're delighted to hear that your experience with our phone support team was friendly, courteous, and thorough. It's always our goal to provide excellent service, and we're thrilled to know we met that standard during your call.

We're also glad your payment information was successfully updated and that you continue to find the reports accurate and helpful. Knowing that our service provides value to you on a regular basis truly means a lot to us.

If you ever need further assistance, feel free to reach out to us at 877-526-0262 or support@instantcheckmate.com—we’re always happy to help!

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you experienced while trying to reset your password and access your account. We understand how frustrating it can be when something that should be simple ends up taking far longer than expected, and we sincerely apologize for the inconvenience.

We also regret that your interaction with our support team was not as smooth as it should have been. Clear, efficient communication is something we take seriously, and we’re sorry we fell short in this instance.

To clarify, your account has been canceled since 2023, and no further charges have been applied since that time. We respect your decision to close your account and appreciate the time you spent with our service.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience! We're so pleased to hear that the report provided the information you needed quickly and as expected and that canceling your subscription was a smooth and hassle-free process.

We're also glad our support team was able to assist you in a friendly and helpful manner. Providing clear communication and a positive user experience is something we take seriously, and we’re happy to know that was reflected throughout your interaction with Instant Checkmate.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you so much for your kind words and thoughtful feedback! We're glad to hear that you found our platform easy to use and that the report provided the information you were looking for. It's also wonderful to know that your interaction with our customer service representative was both respectful and helpful, especially during your cancellation process.

We’re committed to providing a transparent and supportive experience for all of our members—whether they’re just getting started or choosing to pause their subscription—and we truly appreciate you recognizing that effort.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

We sincerely apologize for your negative experience, as this does not reflect the standard we strive to uphold. We understand how frustrating it can be when you're trying to cancel a service and encounter confusion or difficulty, and we appreciate you taking the time to share your concerns.

We also regret if you felt pressured to continue the service when you had already decided to cancel—that is never our intent. Our goal is to support our members and provide clear options every step of the way.

We want to clarify that we offer multiple ways to cancel a subscription, including through your online account, our automated IVR system, by email, or by speaking directly with a live representative. We strive to make the cancellation process as accessible and straightforward as possible.

After reviewing your account, we can confirm that your subscription has been canceled. No further charges will incur, and you will continue to have access to your account through the end of your current billing cycle.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for your feedback. We're truly sorry to hear about the frustrating experience you had while trying to cancel your subscription, and we appreciate you bringing this to our attention.

We’d like to clarify a few details to help provide more transparency. The subscription you enrolled in was a standard monthly membership, not a trial offer. According to our records, a report was accessed shortly after the subscription began. While we did not receive any phone calls from you regarding cancellation or needing assistance, we did receive an email on June 7, 2025, requesting cancellation. Your account was canceled on June 10, 2025, and a confirmation email was sent to you at that time.

We’re very glad to hear that one of our representatives, Nicole, was able to assist you promptly and professionally via chat, and that your experience with her was a positive one. Following your chat, we reviewed your concerns further and have since issued a full refund for the charges applied to your account. Please allow 3–5 business days for the refund to appear on your original form of payment, depending on your bank or card issuer.

We understand your concerns and sincerely apologize for any inconvenience caused by the earlier interactions. Your feedback is important to us and will be used to help improve our service moving forward.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that you found value in our service. We completely understand the need to pause your subscription and prioritize savings, and we hope to welcome you back whenever the time is right for you.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for your kind words and for being a loyal customer for over five years — we truly appreciate your continued support!

We’re glad to hear that your issue was resolved quickly, and we also appreciate your feedback regarding payment notifications. Your suggestion has been noted and will be shared with our team as we look for ways to enhance the customer experience.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out. Our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). You can contact us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thanks again for choosing Instant Checkmate!

Instant Checkmate Customer Support Team

Dear Shari,

Thank you for taking the time to share your experience. We truly appreciate your feedback and sincerely regret that our services did not meet your expectations. Our goal is to provide a smooth and valuable experience for every member, and we’re sorry to hear that you were unable to access the information you were looking for after completing the necessary steps.

We want to clarify that our Reverse Phone Lookup service does not permit access to text message history or the content of any messages. Instead, this feature is designed to help identify the owner behind a specific phone number, which may be the information that appeared based on your search criteria.

Please know that your account has been canceled, and any pending charges have been reversed in full. These charges will not process, and depending on your financial institution, the reversal should reflect in your account within 3–5 business days.

If you have any further questions or need additional support, our Customer Support team is here to help. You can reach us by phone at 1-800-222-8985 or email us at support@instantcheckmate.com.

InstantCheckmate Customer Support Team

Dear Ellen,

Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the difficulties you've encountered accessing your Instant Checkmate account, and we appreciate the opportunity to assist you.

It sounds like the issue may be related to our security verification process rather than your password specifically. If you're seeing repeated prompts to "check your email" without receiving a new verification code, please know that there are several alternative ways to verify your identity:

Email Verification: Select the option to have a verification email sent to the email address on file.

New Email Verification: You can choose to enter a different email address if you no longer have access to the original one.

Phone Verification: Enter a cell phone number where a verification code can be sent via text.

Additionally, technical difficulties like this can sometimes be resolved by taking the following steps:

Refresh or restart your browser.

Make sure your browser is fully updated.

Ensure that cookies are enabled.

Clear your browser’s cache and cookies.

If you're using a VPN or firewall, try disabling it temporarily, as it may interfere with access.

If you've already tried these steps or continue to experience issues, please don’t hesitate to reach out to our Customer Support team. We're here to help and can guide you through the process to ensure you’re able to access your report.

We're here anytime you need us—just give us a call at 877-526-0262 or email support@instantcheckmate.com if we can be of help in the future.

We’re committed to resolving this for you as quickly and smoothly as possible.

Instant Checkmate Customer Support Team

Thank you so much for your thoughtful feedback and kind words about our service and staff — we truly appreciate your support. We're especially glad to hear that you found the platform accurate and user-friendly, as that's exactly what we strive to provide.

We also want to acknowledge your concerns about the AI experience. Your input is incredibly valuable, and we're continuously working to improve how our system communicates and delivers information in a clear and meaningful way. Feedback like yours helps us get better.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and truly appreciate you taking the time to let us know.

At InstantCheckmate, we strive to provide accurate and relevant public record information. While we work closely with our data providers, there are inherent limitations in public records—such as shared names or similar identifiers—that can occasionally result in mismatches. As stated in our Terms of Use, we cannot guarantee that all information will be 100% accurate or complete. We encourage users to use the reports as a starting point and offer tools such as the “refine my search” feature to help narrow results for greater precision.

Regarding your account, we can confirm that it has been successfully canceled. Additionally, we identified a billing error and have issued a refund for that charge, which has been processed back to your original payment method. We’ve also reached out to you via email to confirm these details. If you have any questions or need further assistance, we encourage you to reply to that message so we can continue supporting you directly.

We understand your concerns about the separate charge for phone number searches and appreciate your feedback. Reduced-rate offers are occasionally presented during cancellation, as some members prefer to continue their searches at a lower monthly cost. That option is entirely voluntary, and we respect your choice to decline.

If there’s anything else we can assist with, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Kathryn,

Thank you for taking the time to share your experience. We're truly sorry to hear that the report did not meet your expectations, especially when you were hoping to verify key details. We understand how frustrating it can be when information seems inaccurate or incomplete, and we appreciate you bringing this to our attention.

Instant Checkmate compiles data from public records and other reliable sources to deliver the best information possible. However, as noted in our Terms of Use, some data may not be entirely accurate or complete due to limitations in public records. Additionally, shared names or identifying characteristics can occasionally result in inaccuracies. We recommend using our reports as a starting point for your own research, rather than a sole source of verification.

We’re glad to hear our Customer Care team was able to assist you, cancel your account, and void any pending charges. We’ve also followed up with you directly via email in case there’s anything more we can do to support you or clarify your experience.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Dear Mr. Morgan,

Thank you for your review. We’re truly sorry to hear about your frustration and want to acknowledge how disappointing it must have been to encounter inaccurate information—especially after being a valued member for so many years. We appreciate you taking the time to share your concerns and would like to address them directly.

We’ve confirmed that your account was officially cancelled during your conversation with our support team, and we appreciate you reaching out to resolve your request.

As previously communicated, Instant Checkmate obtains information from a wide range of public sources, including local courthouses, census records, and other publicly available sources. We are not the original source of the public record information we provide, and we are unable to alter public record information. It is presented as it is received. Due to the nature of public records, occasional discrepancies such as outdated details or inaccuracies may appear. While we are unable to make specific edits to a report, we are happy to help you remove the report from our services if you wish.

If you’d like us to manually suppress your report, please contact our support team via email and provide any email addresses, complete physical addresses, or phone numbers that may appear on the report in question. This information will be used solely to help verify your identity and to process your suppression request accurately and securely.

Thank you again for getting in touch. If there’s anything more we can do to assist you, please don’t hesitate to reach out at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support

Hello DeAnna,

Thank you for taking the time to share your concerns. We’re truly sorry for the frustration you've experienced, and we appreciate the opportunity to address your comments directly.

Instant Checkmate is committed to protecting your privacy and complying with all applicable data privacy laws, as outlined in our Privacy Policy at https://www.instantcheckmate.com/privacy-policy/. To support this, we provide a Data Privacy Center at https://www.instantcheckmate.com/privacy-center/ that allows individuals to locate and remove public records associated with them from appearing on our website—without needing to contact customer support. This secure tool helps us responsibly verify your identity and ensure that only you have control over how your information is displayed.

At this time, we do not show that a request has been submitted using the email address associated with this review. If you haven’t yet started the process, please visit our Data Privacy Center at this link: https://www.instantcheckmate.com/privacy-center/. There, you’ll find instructions and contact links if you encounter any technical difficulties.

To clarify, while our website and member tools are accessible 24/7, our customer support team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) to assist you by phone or email. If you're having trouble using our data privacy tools, you’re welcome to reach us at (877) 564-3003 or support@instantcheckmate.com during business hours.

We’ve also reached out to you directly via email to help address your concerns more personally. If you didn’t receive that message, please feel free to reply here or reach back out so we can assist you further.

We take legal and regulatory compliance very seriously, and we want to assure you that our data handling practices are designed to meet all applicable privacy standards. We're here to support you and ensure your rights are respected throughout this process.

Instant Checkmate Support Team

Thank you so much for your thoughtful review and for the five-star rating! We're sorry to hear you initially had trouble accessing the full features of your subscription, but we're thrilled to know that Bariana was able to step in and make things right.

We’ll be sure to pass along your kind words to her—she’ll be so glad to hear she made a positive impact. Providing knowledgeable and compassionate support is something we truly value, and it’s wonderful to know that was reflected in your experience.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out. Our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). You can contact us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thanks again for choosing Instant Checkmate!

The Instant Checkmate Team

Hello Tony,

Thank you for your feedback. We're truly sorry to hear that your experience with Instant Checkmate did not meet your expectations.

We want to confirm that your account was successfully canceled online, and as a courtesy, we’ve also issued a full refund to the original payment method used at the time of enrollment. Please allow a few business days for the funds to reflect, depending on your bank’s processing time.

We’ve also reached out to you via email to confirm the cancellation and refund details. If you have any additional concerns or questions, we encourage you to reply to that message so we can continue assisting you directly.

Instant Checkmate is designed to provide access to public records where available, but the scope of information can vary from person to person based on what’s legally and publicly accessible. While many data points are included in our reports, some specialized details may require additional purchase due to third-party data sourcing requirements. We understand this may not have aligned with your expectations, and we genuinely appreciate you sharing your experience so we can continue to improve.

If there’s anything else we can do to assist, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hello Nancy,

Thank you for sharing your experience! We're glad to hear that you were able to accomplish what you needed with our service, and we truly appreciate your kind words about Luis. We're especially pleased to know he was able to quickly and professionally assist you with your cancellation request.

While our subscriptions do automatically renew to avoid service interruptions, we understand how that can be unexpected, and we're happy Luis could help clarify and make the process easy for you.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Stephen!

Thank you so much for your kind words and for recognizing Louis—we’re thrilled to hear he was able to assist you and that you’re satisfied with your Instant Checkmate experience! We’re especially grateful for your recommendation and are glad the service has been helpful to you over time.

Your feedback means a lot to us, and we’re committed to continuing to provide reliable access to public records in a way that supports our users’ needs. If you ever have any additional questions or need assistance in the future, please don’t hesitate to reach out.

Thank you again for being a valued member of the Instant Checkmate community!

Hi Jeff,

Thank you for sharing your feedback. We're sorry if you felt the report-building process was frustrating.

Instant Checkmate is designed to show you the depth of information we gather across public records—such as location history, phone numbers, and possible associates—before presenting a full report. The scanning process highlights the various databases we search to ensure the most comprehensive and accurate results possible. While a subscription is required to access the complete report, we aim to demonstrate the value of the service during the search phase so you know exactly what you’re getting before you commit.

We’re committed to transparency and delivering a product that helps our members make informed decisions with reliable public data. Your feedback helps us continue refining that experience.

If you have any questions or need help getting the most from your search, our support team is here to assist. You can reach us at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Thank you for taking the time to share your feedback, Julie. We’re sorry to hear that you felt disappointed after your recent experience, and we appreciate the opportunity to clarify.

When you contacted our support team regarding your membership, our agent reviewed your account and offered a promotional rate, which you accepted. We're glad we could provide a more affordable option moving forward, but we understand your frustration in learning about the discount later in your subscription.

While we strive to offer the best value to all our members, promotional pricing is not guaranteed and may vary depending on availability at the time of contact. These offers are typically extended as a courtesy during cancellation calls and cannot be applied retroactively, but your feedback is truly important and has been noted.

We’ve also reached out to you directly via email in case you'd like to discuss your account further or need additional support. If you prefer, you can also reach us at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Best,

Instant Checkmate Customer Support

Hello Chelsea,

We truly understand how upsetting it can be to come across sensitive information about a loved one—especially a deceased relative. Please know that Instant Checkmate does not create or sell this information. Our platform compiles public record data from official sources to make it easier for users to locate information that is already legally accessible online.

That said, we take concerns like yours seriously. If the listing involves a deceased relative, we may be able to assist with its removal. If the record belongs to a living family member, they can request suppression of their report through our Data Privacy Center, https://www.instantcheckmate.com/privacy-center, or they’re welcome to contact our support team directly for step-by-step help.

We’ve also reached out to you privately through our support team to offer assistance and help clarify any part of this process. Your privacy and peace of mind are important to us.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Raiden,

Thank you for sharing your concerns. We’re sorry to hear about your experience and appreciate the opportunity to provide clarification.

We can confirm that the email address referenced in your review was used to create an Instant Checkmate account on October 23, 2017. The account had a one month paid subscription associated with it but has been cancelled since November 24, 2017.

Instant Checkmate does not sell email addresses to spammers or to any parties who engage in phishing activity. According to our Privacy Policy, users who submit their email address on our site may receive messages from Instant Checkmate, our affiliates, or selected promotional partners.

However, in 2023, Instant Checkmate became aware of a security incident. As we publicly posted on our security incident notice webpage at the time, customer data that that may have been exposed included email addresses of customer accounts created between 2011 and 2019.

Once we became aware of the matter, Instant Checkmate took immediate steps to address the issue. This included, but was not limited to, conducting a comprehensive security review, enhancing our cybersecurity defenses, and notifying affected users about the incident. Instant Checkmate also recommended that users change their passwords and remain vigilant for any suspicious activity that may indicate misuse of their personal information.

If you wish to delete your free Instant Checkmate account, please check the inbox associated with your account for an email containing detailed instructions on how to complete the deletion process.

For security purposes, you may be required to log into your Instant Checkmate account to confirm the deletion request. This additional step helps ensure your privacy. Once confirmed, the deletion will be processed, permanently removing any remaining user data associated with the account.

If you have any questions or need further assistance, please don’t hesitate to contact our team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary.)

The Instant Checkmate Team

Hi Felicia!

Thank you for your kind words! We're so glad to hear that Andrea provided excellent support and helped resolve your issue. We'll be sure to pass along your appreciation to her—it means a lot to our team. We also truly appreciate your recommendation and are grateful to have you as part of the Instant Checkmate community.

Wishing you a smooth and safe graveyard shift—and thank you again for taking the time to share your experience!

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Manny!

Thank you so much for sharing your experience! We're thrilled to hear that Instant Checkmate helped you reconnect with someone after more than 50 years—that’s truly incredible. It's great to know you found the site easy to use and that the information provided met your needs. We appreciate your recommendation and are honored to have played a part in such a meaningful search.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Ann Marie,

Thank you for your review and for sharing your experience. While we're glad to hear that you had a positive impression of our customer service and site performance, we’re sorry the report results didn’t meet your expectations.

We can confirm that your account was successfully cancelled when you spoke with our support team, and you will not be billed again. We’ve also reached out to you directly via email in case you’d like to discuss your experience further or need any additional assistance.

Instant Checkmate compiles public record data from thousands of sources, and while we do our best to provide the most accurate and up-to-date information available, the data can sometimes be incomplete or outdated depending on what’s currently in the public record.

We appreciate your feedback and are always working to improve the accuracy of our reports. If there's anything we can clarify or assist with, please don’t hesitate to reach out.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hello Kenneth,

Thank you for sharing your experience. We’re sorry to hear that the report you received didn’t meet your expectations. Instant Checkmate compiles information from a wide range of publicly available records. While we aim to provide as much relevant data as possible, there are times when limited or no information is returned—especially if the individual has a minimal digital footprint or has requested to have their personal information removed from our platform, as explained in the Terms of Use. This may have contributed to the “No Records Found” result you encountered.

We also want to confirm that you contacted our support team on May 25, 2025, shortly after signing up. During that call, you requested to cancel your subscription and receive a refund. Since the charge was still pending at the time, our team was able to void the transaction, ensuring you were not billed.

We’ve followed up with you via email to confirm your cancellation and ensure everything has been addressed. If you have any further questions or need additional assistance, our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time, at 877-564-3003 or support@instantcheckmate.com.

Thank you again for giving Instant Checkmate a try.