Instant Checkmate Reviews

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online or by contacting our phone support team. After reviewing your account, we were unable to locate any previous cancellation requests made by phone or email. However, as a courtesy, we have processed a refund for your most recent charge. Please allow 3–5 business days for the refund to reflect in your account.

If you’d like further assistance or confirmation of your cancellation, please contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

We’re so glad to hear that our representative was knowledgeable, kind, and able to resolve your issue — thank you for taking the time to share your experience.

As for your question, the request for your phone number when submitting a review is part of the Consumer Affairs process. Those requirements are set entirely by Consumer Affairs, and we at Instant Checkmate don’t have any control over what information they ask for.

If anything else comes up or you need help in the future, our Customer Support team would be happy to assist. You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we’re glad to hear Rolando was able to assist you with canceling your account and issuing a refund for today’s charge. We understand how unexpected charges can be frustrating, and we want to assure you this is not the experience we strive to provide for our members.

When enrolling in our services, our website guides members to a registration page where various membership options are outlined. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted, and users are required to agree to these terms before completing their registration.

If you have any further questions or need assistance in the future, please feel free to contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

We’re sorry to hear that your experience with Instant Checkmate didn’t meet your expectations, and we appreciate the opportunity to respond.

Please know that Instant Checkmate is a subscription-based service, which allows users to run unlimited person and address searches, not just a single report. While the information in our reports is sourced from public records, it requires significant financial and technical resources to organize and deliver that data through an easy-to-use online platform. For that reason, we do not offer our services for free.

Clicking that option takes users directly to the purchase page, where plan details and costs are presented before any payment is required.

We also want to note that we were unable to locate any account under your information, which may suggest a purchase was not completed. If there’s been any misunderstanding regarding charges or access, we encourage you to contact our Customer Support team. We’d be happy to take a closer look and help resolve any concerns.

You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Kevin,

Thank you so much for your thoughtful review! We’re thrilled to hear that Leonardo provided such polite and efficient service. It’s always our goal to make cancellations and other support requests as smooth and hassle-free as possible, and we’re glad he represented us well.

We’ll be sure to pass along your kind words to him—feedback like yours truly means a lot to our team. If you ever need assistance again, don’t hesitate to reach out to us at 877-564-3003 or support@instantcheckmate.com. Our team is always here to help.

Instant Checkmate Customer Support Team

Hi Antonia,

Thank you for sharing your experience. We’re glad to hear that once you connected with a representative, you were able to get the assistance you needed and successfully cancel your subscription.

We’re sorry for any inconvenience caused by the automated system not recognizing your number initially. Your feedback is valuable and helps us improve both our self-service tools and overall support experience.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. Our Customer Care team is available at 877-564-3003 or via email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you so much for your feedback—we're really glad to hear you found some valuable information and appreciated the special offer.

We understand your concern about the “Person of Interest” section only showing a name. Our reports are generated using public records and other reliable sources, but due to the nature of those records, some details may be limited or unavailable. Additionally, when multiple people share the same or similar names, it can sometimes impact the clarity of the results. We always recommend using the report as a helpful starting point for your own research.

While your account was active, you had unlimited access to search by name, address, phone number, and email—including the extra features like phone and email lookups that you activated. We're glad you were able to take advantage of those tools.

As with any subscription-based service, access to reports and features ends once the membership expires. We understand that can be frustrating at times, and we truly appreciate you giving Instant Checkmate a try.

If you have any questions or need further assistance, feel free to contact our Customer Support team at 877-564-3003. We’re available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Thank you for your feedback. We’re sorry to hear the report didn’t meet your expectations, and we appreciate you taking the time to share your experience.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use https://www.instantcheckmate.com/terms-of-use/, occasional inaccuracies may occur due to limitations in public data and the potential for individuals sharing similar identifying details. We work hard to ensure relevance, but cannot guarantee 100% accuracy or completeness.

We understand how it may feel like certain report sections are unnecessary, but these details—such as nearby offender data—are included by design to provide broader public safety context and may be useful for some users.

To help narrow your results, you can use the “Refine My Search” feature to add more specific details and better isolate the report you’re looking for. We always encourage using the information provided as a foundation for further research.

Please also note that the price includes unlimited background searches during the subscription period, not just a single report.

As a courtesy, we’ve issued a full refund for your purchase. Please allow 3–5 business days, depending on your financial institution, for the funds to appear on your statement.

If you have any further questions, feel free to contact us at 877-564-3003 or support@instantcheckmate.com. We’re here to help.

Instant Checkmate Customer Support Team

Hi Sheldon,

Thank you for being an Instant Checkmate subscriber and for sharing your feedback.

Please be advised that Instant Checkmate is a public records search service. We prohibit the use of our website for any non-personal purpose that involves a business transaction—such as employment screening, tenant screening, credit checks, or use outside of the U.S.—as outlined in our Terms of Use https://www.instantcheckmate.com/terms-of-use/.

After further review, we’ve determined that your membership was not being used in accordance with our Terms. As a result, your account has been canceled, and a refund has been issued to the payment method originally used. Please allow 3–5 business days, depending on your financial institution, for the refund to appear on your statement.

We also want to clarify that unsubscribing from emails is not the same as canceling your account. To avoid further billing, users must cancel their membership directly through the account dashboard, by phone, or through our automated phone system.

If you have any additional questions or need further assistance, please don’t hesitate to contact our Customer Service team at 877-564-3003 or via email at support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time)—including weekends (holiday hours may vary).

Instant Checkmate Customer Support Team

Hi Elodia,

Thank you for taking the time to share your feedback. We understand your concerns and are sorry to hear the information you received didn’t meet your expectations.

Please know that Instant Checkmate is a public records search service. We do not create or modify any data — all information is pulled from publicly available sources and third-party databases. While we strive to offer the most accurate and complete reports possible, there are limitations in public records that can occasionally result in outdated or mismatched information, especially when individuals share similar names or details.

We encourage customers to use the “Refine My Search” option after running an initial report to help narrow results and isolate more accurate matches. Our reports are intended as a helpful starting point for personal research.

Regarding billing, we want to clarify that all membership details — including any add-ons and automatic renewal terms — are clearly disclosed during registration and must be agreed to prior to enrollment. That said, we understand your concerns and, as a courtesy, we’ve issued a refund for the most recent charges on your account. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.

If you have any additional questions or need assistance, we’re here to help. You can reach our Customer Care team at 877-564-3003, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Patty,

Thank you so much for your incredibly kind words! We’re thrilled to hear that Christopher was able to assist you with such professionalism, patience, and care. It truly means a lot to know he made such a positive impression and helped guide you through your questions with confidence.

We’ll absolutely make sure your feedback is shared with him — comments like yours are exactly what motivate our team to continue delivering thoughtful and high-quality support.

If you ever need further assistance, please don’t hesitate to reach out. You can contact us at 877-564-3003. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Ruth,

Thank you for taking the time to share your experience. We understand how frustrating unexpected charges can be, and we sincerely apologize for any confusion or difficulty you encountered while trying to get in touch with us. That’s not the experience we aim to provide, and we appreciate the opportunity to clarify.

Our records show that you enrolled in the Unlimited Person Report Membership at a rate of $27.49, and during the sign-up process, you also agreed to add the Unlimited PDF Downloads & Report Monitoring feature for an additional $3.99. These options, along with all billing details and automatic renewal terms, are presented clearly during registration and must be explicitly accepted before completing enrollment.

That said, we truly regret any frustration you experienced. We’re glad you were ultimately able to reach a representative, and as noted during your recent call, a courtesy refund was issued. You should see those funds returned to your account within 3–5 business days, depending on your financial institution.

Members of Instant Checkmate can cancel at any time by logging into their account or by calling our phone support line. If you need further assistance or have additional questions, please don’t hesitate to contact us at 877-564-3003. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Kate,

Thank you so much for your thoughtful review! We’re thrilled to hear that Stephen was able to assist you with professionalism and care. Going the extra mile to support our members is what we strive for, and we're glad he made a positive impact.

If you ever need further assistance, we’re here to help. You can reach our Customer Support team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi,

Thank you for your feedback. We're truly sorry for what you're going through and understand how disappointing it must have been when our service didn’t provide the information you were hoping for during such a difficult time.

Instant Checkmate sources data from public records and reliable third-party providers, but as noted in our Terms of Use, there can be limitations due to data availability, delays, or shared identifiers. Reports are intended to serve as a starting point, and results may not always be complete.

Our records show that one account was created in August 2024, and a second in April 2025 under a different email. We did not receive any cancellation requests prior to July 28, 2025. Once contacted, our team promptly canceled both accounts, refunded the most recent charges, and—as a courtesy—issued an additional refund on each. Please allow 3–5 business days for these to reflect, depending on your bank.

All membership options and billing terms are presented clearly during sign-up, and members can cancel anytime online, by phone, or email. If you'd like to speak further, we're here to help at 877-564-3003 or support@instantcheckmate.com, Monday–Friday, 7:00 a.m. to 4:00 p.m. PT.

Wishing you and your family continued strength.

Instant Checkmate Support Team

Hi,

Thank you so much for sharing your experience! We’re thrilled to hear that Omar was able to assist you and make things easier. Providing friendly, knowledgeable support is something we take pride in, and we’ll be sure to pass along your kind words to him.

If you ever need further assistance or have any questions, please don’t hesitate to reach out. Our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi William,

Thank you for sharing your feedback. We’re very sorry to hear that your experience with Instant Checkmate did not meet your expectations. We understand how frustrating it can be when the results don’t align with what you were hoping to find, and we appreciate the opportunity to address your concerns directly.

Instant Checkmate compiles data from public records and other reputable sources to provide background information based on the most accurate and available public data. However, as noted in our Terms of Use, there are occasional limitations within public records that can lead to incomplete or outdated results. Additionally, individuals with similar names or identifying details may sometimes cause mismatches in the data. We always recommend using our reports as a starting point for further research rather than a final source.

Upon review, we can confirm that your account was enrolled in both the Unlimited Person Report Membership, which allows for unlimited name and address searches, and the Unlimited PDF Downloads & Report Monitoring plan, which provides the ability to save reports as PDFs and receive notifications about updates to any monitored reports.

We’ve gone ahead and issued a full refund of your charges as a courtesy. Please allow 3–5 business days for the funds to reflect on your original payment method, depending on your financial institution.

If you have any further questions, please don’t hesitate to reach out. You can contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi,

Thank you for taking the time to share your experience. We're very sorry to hear that the report you received did not meet your expectations. We understand how important it is to receive accurate and meaningful information, especially when you're relying on it to make informed decisions.

Instant Checkmate compiles data from public records provided by federal, state, and local agencies. While we work hard to ensure reports are as accurate and complete as possible, some limitations in public record data can result in gaps or inaccuracies. In addition, when individuals share similar names or details, it's possible for records to be mistakenly linked to the wrong person.

To help improve search accuracy, we encourage using the “Refine My Search” feature after your initial search. This allows you to enter more specific details like location or age, which can help narrow down results and better match the individual you’re looking for.

We understand your concerns, especially given your financial situation. As a courtesy, we’ve issued a full refund to your original payment method. Please allow 3–5 business days for the charge to drop off, depending on your financial institution.

We’ve also sent a follow-up email with additional information, but if you need further assistance, please don’t hesitate to get in touch. You can reach our Customer Support team by calling 877-564-3003 or emailing support@instantcheckmate.com. We’re available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support Team

Hi Deborah,

Thank you so much for your kind words! We’re thrilled to hear that your experience with our support team was helpful and positive. Our agents strive to provide patient and thorough assistance, and it's great to know we could help you regain access and get your report delivered promptly. We truly appreciate your recommendation to family and friends—it means a lot!

Please be advised that Instant Checkmate is a public records search service and is not to be used for any business-related or Fair Credit Reporting Act (FCRA) purposes. This includes—but is not limited to—decisions involving employment, housing, lending, insurance, or eligibility determinations. We maintain a strict zero-tolerance policy regarding such use. For more details, please review our Terms of Use here: https://www.instantcheckmate.com/terms-of-use/.

As part of our policy, this account has been canceled and refunded back to the original payment method used to enroll. The account has also been disabled to prevent any further access, and no additional charges will be incurred.

If you have any further questions, our Customer Support team is here to help. You can reach us at 877-564-3003 or email support@instantcheckmate.com. We're available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), including weekends. (Holiday hours may vary.)

Thank you again for your feedback!

Instant Checkmate Customer Support Team

We’re very sorry to hear about your experience and understand how frustrating this must have been.

Instant Checkmate is a paid subscription service that compiles public record information from a wide range of sources, which helps us provide users with a streamlined and organized report. While our memberships do include unlimited report access, certain features—like downloadable PDFs or additional report types—may incur small, optional add-on fees. We aim to be transparent about this throughout the purchase flow.

Unfortunately, with the information provided in your review, we’re unable to locate an account to investigate further or provide specific support. If you believe you were charged incorrectly or are missing expected data in your report, we’d really appreciate the opportunity to look into it.

Please reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com so we can assist you directly.

We value your feedback and are committed to improving the user experience.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We're sorry to hear that the information you were looking for—specifically regarding your ex-husband’s date of death—was not available in the report. We understand how important and sensitive that kind of information can be.

We do our best to present accurate data, but due to factors like the nature of public records and data source limitations, occasional inaccuracies or missing details may occur. We understand how challenging it can be to find relevant and reliable information, and your feedback is truly appreciated.

That said, we're glad to hear that your cancellation process was easy and hassle-free—that’s exactly the kind of customer experience we strive for. If there’s anything we can do to improve your experience or assist further, please feel free to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for giving Instant Checkmate a try.

Instant Checkmate Support Team

Hi Charla,

Thank you so much for your kind words! We're truly grateful you took the time to share your experience.

We’re thrilled to hear that our team was able to assist you with empathy, professionalism, and prompt support. Providing helpful and respectful service is something we take great pride in, and it means a lot to know that it made a difference for you.

We’re so glad to hear you’d consider using our service again—we look forward to assisting you whenever you need us!

If you ever have any further questions, feel free to reach out to our Customer Support team at 877-564-3003 or support@instantcheckmate.com. We’re available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for your support, Charla!

Instant Checkmate Support Team

Hi,

Thank you for your review, and we appreciate you taking the time to share your experience.

We’re sorry to hear you were unable to verify your email due to your workplace filter, and we understand how frustrating that must have been. We're glad our representative was able to assist you during the call, and we can confirm that your account was canceled and the refund was issued at that time.

Please be advised that Instant Checkmate is a public records search service intended strictly for personal use. As outlined in our Terms of Use, it should not be used for any business-related purposes, including but not limited to employment screening, tenant screening, or credit checks. After further review, it appears the account was not being used in accordance with these terms.

If you have any additional questions or need further clarification, our Customer Support team would be happy to assist you. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com. We're available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We appreciate your understanding and thank you again for considering Instant Checkmate.

Instant Checkmate Support Team

Thank you so much for your thoughtful review, Marjorie! We're thrilled to hear that Kelly provided you with such kind and efficient service. Our team works hard to ensure that every customer feels supported and informed, so it's incredibly rewarding to know you had such a positive experience. We're also glad to hear that the website met your needs and made your background search easy and effective.

Your kind words mean a lot to us, and we’ll be sure to pass your compliments along to Kelly and the rest of the team.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

—The Instant Checkmate Team

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and we understand how frustrating it can be to notice unexpected charges—especially when you believed you had only made a one-time purchase. Please know this is not the experience we aim to provide for our members.

During the registration process, our website presents a clear and detailed breakdown of all available membership options, including the Unlimited Person Report Membership. This plan includes recurring billing, and users are given the option to be billed every month or every two months, depending on their selection. All billing terms, including the automatic renewal policy, are disclosed in accordance with applicable laws, and users are required to confirm their understanding before completing the purchase.

We also send a welcome email immediately after sign-up, along with a second email confirming the charge, which includes a reminder that the membership will automatically renew unless canceled.

That said, we want to make things right. In addition to the refund you’ve already received, we’ve gone ahead and issued an additional refund as a courtesy. Please allow 3–5 business days for the funds to appear on your statement, depending on your financial institution.

We've also emailed you directly with this information so you have everything in writing for your records.

If you’d like to discuss your account in more detail or have any further concerns, we’re here to help. Please contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We appreciate the opportunity to address this and hope it helps resolve your concerns.

Instant Checkmate Customer Support Team

Thank you so much for sharing your story and for your kind words. We’re truly honored to be a part of your journey as you search for answers and connect the pieces of your personal history.

We understand how meaningful—and at times emotional—it can be to uncover the truth about your background. While our service is based on publicly available records and should always be supplemented with official documentation, we’re glad to hear that the information provided has been a helpful reference point for you.

Please know that we’re here to support you every step of the way. If you have any questions or need assistance navigating your search, our Customer Support team is just a call or email away at 877-564-3003 or support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Wishing you clarity and continued progress as you move forward in your search.

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience. We're truly glad to hear that Christopher was able to assist you in such a kind and helpful manner, and that your subscription was successfully canceled as requested.

More importantly, we’re deeply touched to know that our service played a small role in helping you reconnect with your cousin during such a meaningful and emotional time. Stories like yours remind us of the real impact these tools can have, and we’re honored to have been part of that connection.

If you ever need assistance in the future, please don’t hesitate to reach out. Our Customer Support team is available at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Wishing you and your family all the best.

Instant Checkmate Customer Support Team

Dear Wendy,

First and foremost, we’re very sorry for your loss. We understand that handling the responsibilities of an estate can be incredibly stressful, and we appreciate you taking the time to share your experience during such a difficult time.

Your feedback is greatly appreciated, and we completely understand how unexpected charges can be frustrating—especially in the midst of managing important personal matters. Please know this is not the experience we strive to provide for our members.

When signing up for our services, members are guided through a registration page where billing terms—including automatic renewal details—are clearly presented prior to payment submission. Additionally, when canceling a service, the platform displays which specific subscription is being canceled, and a confirmation email is sent that also outlines this information.

In your case, it appears the initial cancellation only applied to the optional PDF download feature. However, we’re glad you reached out to speak with a representative, and we can confirm that the pending subscription charge was reversed during your call and your membership has since been canceled.

It’s also important to clarify that Instant Checkmate provides access to public records only. We do not have access to private financial information or asset holdings. The financial details available in our reports are typically limited to public records such as bankruptcies, liens, or judgments—if available.

We understand how challenging it can be to locate relevant, reliable information, especially in situations involving estate management. While we do our best to present accurate data, there are limitations based on what is publicly available and how those records are maintained by government agencies.

If there’s anything else we can do to support you or clarify further, please don’t hesitate to reach out. You can contact our Customer Care department at 877-564-3003 or by emailing support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Karen,

Thank you for reaching out and sharing your experience. We're sorry to hear that your conversation with our representative felt rushed or difficult to follow—we truly appreciate your patience and the opportunity to address your concerns.

We can confirm that your refund of $27.49 has been successfully issued. Please allow 3–5 business days for the refund to reflect on your statement, depending on your financial institution’s processing times.

As a courtesy, we’ve also resent the confirmation emails for both your cancellation and refund to the email address associated with your account. If you don’t see them in your inbox, we recommend checking your spam or junk folders, as automated messages can sometimes be filtered there.

If you have any further questions or need additional assistance, our Customer Support team is here to help. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com. We're available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Enid,

Thank you for taking the time to share your experience. We're truly sorry to hear that the automated phone system caused frustration during your call—that's certainly not the experience we aim to provide. Your feedback is valuable and has been shared with our team for review and improvement.

We're glad to hear that once you reached a live representative, things were handled smoothly and your cancellation was successfully processed. If you need anything further, please don’t hesitate to reach out.

You can contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for your feedback.

Instant Checkmate Customer Support Team

Thank you for your review! Your feedback is invaluable to us, and we sincerely apologize if the charges caught you by surprise. This is not the experience we aim to provide for our members.

During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information—including billing details and our automatic renewal policy—is presented in full compliance with applicable laws. Users must actively confirm their understanding of these terms before completing their purchase.

We understand how frustrating it can be, especially when you intended to use the service just once. After reviewing your account, we can confirm that the recurring membership charges have been fully refunded, and you were only billed for the initial charges that were agreed to at sign-up.

We also want to thank you for your kind words about our representative. We’re glad to hear they were polite and helpful—your satisfaction is very important to us.

As a courtesy, we will also be reaching out to you directly via email to ensure all of your concerns are fully addressed.

Instant Checkmate members can cancel their membership at any time by logging into their account, calling our support team at 877-564-3003, or emailing us at support@instantcheckmate.com. If you have any further questions or would like to discuss this in more detail, we’d be happy to assist.

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re truly sorry to hear about the frustration you experienced while trying to use our service.

We understand how disappointing it can be when things don’t work as expected—especially when you're anticipating helpful results. Your experience matters to us, and we’d love the opportunity to assist you directly to ensure everything is working properly and to help you get the most out of your search.

If you’re open to it, please feel free to contact our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help, and we’ll do our best to make the process easier for you.

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We’re glad we could assist and that your refund was processed promptly.

While we’re sorry to hear the report didn’t provide the new insights you were hoping for, we truly appreciate your recognition of our team’s support and understanding. It’s always our goal to ensure every member has a smooth and positive experience.

If you have any questions in the future or need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com.

Thank you again for your thoughtful review — your feedback means a great deal to us!

Instant Checkmate Customer Support Team

Thank you for your feedback! We are constantly working to improve our service and appreciate insights from customers like you.

We collaborate with our data providers to ensure that the information in our reports is as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies may occur due to limitations in public data sources and the possibility of multiple individuals sharing similar identifying details.

To help improve the accuracy of your results, we recommend using the “Refine My Search” option after your initial search. This allows you to add more specific information—such as middle names, age ranges, or locations—which can help isolate the correct individual and generate a more targeted report.

We understand your disappointment and genuinely appreciate your feedback. If you’d like assistance refining your search or have further concerns, please feel free to contact our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com. We’re happy to help.

Instant Checkmate Customer Support Team

Thank you for your review. We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns.

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details—including automatic renewal terms—are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

As of today, your account has been cancelled and fully refunded. A confirmation email has also been sent to the address associated with your account. If you do not see it in your inbox, we recommend checking your spam or junk folder.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting phone support, or emailing our support team. If you’d like any additional assistance or have further questions, please feel free to reach out to our Customer Care department at 877-564-3003 or email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We're thrilled to hear that Darriana was able to assist you promptly and that you had a positive experience with our customer service. We’re also glad to know you find Instant Checkmate easy to use, accurate, and helpful for verifying public records.

Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help!

Hours: Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), holiday hours may vary.

Thank you so much for your thoughtful review! We’re glad to hear that our agent was thorough and attentive to your needs, and that you felt supported throughout the process.

We also appreciate your feedback regarding communication. We understand how important clarity is during support interactions, and we’ll be sure to pass along your comments so we can continue to improve the experience for all our members.

Your trust means a great deal to us, and we’re pleased to know you felt reassured about the privacy of your activity. If you have any additional questions or ever need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Nicole,

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth and pleasant experience with our customer service team. Providing prompt, courteous, and efficient support is something we strive for every day, and it’s incredibly rewarding to know we delivered that for you.

Your feedback truly means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thanks again for sharing your experience—we’re grateful to have earned your trust!

Instant Checkmate Customer Support Team

Dear Sherry,

Thank you for taking the time to share your experience. We're thrilled to hear that Ivan provided the respectful and helpful service you deserved. We’ll make sure he is recognized for his professionalism and dedication to our members.

We’re also sorry to hear about your earlier interaction and appreciate you bringing it to our attention. That’s not the level of service we strive to provide, and your feedback will be shared with our team for improvement.

If you have any further questions or need additional support, please feel free to contact us at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for recognizing Ivan—we’re lucky to have him on our team!

Instant Checkmate Customer Support Team

Hi Albert,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the confusion and inaccuracies in your report, especially the mix-up involving your son and individuals with similar names in Georgia. We understand how upsetting and frustrating that can be, and we sincerely regret any stress this may have caused.

We can confirm that your account has been fully cancelled and refunded, as discussed during your recent call with our support team. We've also reached out to you directly via email to follow up and ensure you have everything you need.

Instant Checkmate compiles public records from a wide range of third-party sources. In accordance with applicable laws and as mentioned in our terms of use, while we strive for accuracy, there are times when individuals with similar names, birthdates, or locations may result in incorrect associations within a report. Although we don’t generate or alter the original records, we take feedback like yours seriously and use it to continuously improve the way our system organizes and filters data.

We’ve also reached out to you directly via email in case there’s anything more we can do to assist. If there's anything else we can assist you with or if you'd like to provide more information about the discrepancies, please don’t hesitate to reach out. You can contact us directly at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

The Instant Checkmate Team

Hi Tamra,

Thank you for taking the time to share your experience. We're very sorry to hear about the way you were treated during your recent call. Your concerns are absolutely valid, and we sincerely apologize if the representative you spoke with came across as dismissive or unhelpful. That is not the standard of service we aim to provide, and we are actively reviewing this internally to ensure appropriate follow-up and coaching takes place.

To address your concern, in 2023, Instant Checkmate became aware of a security incident. As publicly noted on our security incident notice webpage, customer data that may have been exposed included email addresses tied to accounts created between 2011 and 2019.

Once we became aware of the matter, Instant Checkmate took immediate steps to address the issue. This included a comprehensive security review, enhancements to our cybersecurity infrastructure, and notifications to all affected users. We also recommended that users update their passwords and stay vigilant for any signs of unauthorized activity.

If you're waiting on confirmation regarding your account deletion, please check the inbox associated with your account for an email with step-by-step instructions. For security purposes, logging into your Instant Checkmate account may be required to complete the deletion process. This verification step helps us protect your privacy. Once confirmed, your data will be permanently removed from our systems.

We’ve also reached out to you directly via email to ensure you have everything you need and to offer further support.

If there’s anything else we can assist you with, please don’t hesitate to contact our team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

The Instant Checkmate Team

Thank you for your review, James. We're truly sorry to hear about the frustration you've encountered trying to access your report, and we appreciate you bringing this to our attention.

Based on the details provided in your review, it sounds like you may be experiencing a verification issue that's triggered when our system detects a new device or browser. This is a security measure to help protect sensitive information, but we understand how inconvenient it can be if it doesn't function as expected.

At this time, we were unable to locate an Instant Checkmate account using the information included in your review. To assist you further and resolve this as quickly as possible, we’ve sent an email requesting a bit more information. You’re also welcome to contact our support team directly by calling 877-564-3003 or emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

We’d love the opportunity to help get this resolved for you.

Hello Arnold,

Thank you so much for taking the time to share your feedback. We're truly glad to hear that your experience with our support team was positive and respectful. Our goal is to make every interaction as helpful and hassle-free as possible—especially when it comes to honoring our members' requests.

We’re grateful for your kind words and are here anytime you may wish to return. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Jerry,

Thank you for your review. We’re sorry to hear that your experience wasn’t ideal, but we’re glad we could assist with your request.

We can confirm that your account has been fully cancelled and a refund was successfully processed as requested. We’ve also reached out to you directly via email to confirm that these actions have been completed and to ensure everything is in order on your end.

If you have any additional questions or need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

Thank you again for giving us the opportunity to resolve this for you.

—The Instant Checkmate Team

Hi Todd,

Thank you so much for taking the time to share your feedback. We're truly glad to hear that your experience with our customer service team—especially with Christopher—was a positive one. We’ll be sure to pass along your kind words, as we know how much it means to be treated with care and compassion, especially on a rough day.

That said, we're very sorry to hear that our website didn’t provide the results you were hoping for in your search. While Instant Checkmate compiles data from a wide range of public records, there are times when certain information may not be available due to local data restrictions, privacy regulations, or how recently the information was updated in public sources. We understand how frustrating that can be, particularly when trying to reconnect with someone important.

We appreciate your continued use of our service over the years and will share your feedback with our product team to help improve future experiences. If there’s anything more we can do or if you’d like further support, please don’t hesitate to reach out to our customer care team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

The Instant Checkmate Team

Hello Larry,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify how our service works.

Instant Checkmate is a public records search tool that compiles information from numerous available sources to create comprehensive background reports. While we do ask for certain information during the registration process, this is used solely to tailor your experience and is not tied to the reports you search or used for external purposes. All data usage is governed by our Privacy Policy, and we take our responsibility to protect your information seriously.

We also strive to be transparent about our membership and billing terms, which are clearly outlined before any payment is submitted. That said, we understand that the experience may not have met your expectations, and we’ll be sure to pass your feedback along to the appropriate teams for review.

If there’s anything more we can assist you with, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Dear Maribeth,

Thank you for taking the time to share your experience. We’re truly sorry to hear that you had difficulty accessing the website, and we understand how frustrating that must have been—especially after multiple attempts.

We’d like to confirm that when you contacted our support team, your account was successfully canceled. That said, you still have access to the service through the remainder of your billing cycle. To log in and use the remaining time, please visit www.InstantCheckmate.com, click “Login” in the top right corner, and enter your email and password. The website doesn’t need to remember your details in order to work—manually entering your login information will grant access to your account.

If you’ve forgotten your password, you can simply click the “Forgot My Password” link on the login page to reset it. Or, if you prefer, feel free to contact us and we’ll gladly help reset it for you manually.

We’ve also reached out to you via email in case it’s more convenient to continue the conversation privately or if you need further assistance getting signed in.

We truly value your feedback and are sorry again that your experience didn’t meet expectations. If there’s anything more we can do to assist you, please don’t hesitate to contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

The Instant Checkmate Customer Support Team

Thank you for your review. We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be—especially when you're on a fixed income. We appreciate you taking the time to share your concerns.

Our records indicate that an account was created under your information for an Unlimited Phone Report Membership, which provides access to phone number lookups and related public information. During the sign-up process, users are shown a clear breakdown of membership options, including pricing and automatic renewal details, all in compliance with applicable laws. Additionally, users must confirm their acceptance of these terms before completing the purchase.

We also want to clarify that we do not have any record of a previous cancellation request prior to your recent outreach. We know how frustrating that can be, and we want to help make this right.

As a courtesy, we’ve fully canceled your membership and issued a refund for your most recent billing cycle. A confirmation email has been sent to the address on file—if you don’t see it, please check your spam or junk folder.

If you have any further questions or concerns, we’re here to help. You can reach our Customer Support team at 877-564-3003 or by emailing support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

We truly appreciate your patience and the opportunity to address this for you.

Instant Checkmate Customer Support Team

Thank you for your wonderful feedback! We're truly honored to hear that you found Instant Checkmate to be the best site for complete and accurate information—and that it helped you reconnect with long-lost friends and relatives. That’s exactly the kind of meaningful impact we strive to make.

We’re also glad to know that our Customer Support team provided you with the patience, attentiveness, and guidance you deserved. Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with the entire team.

If you ever need further assistance, please feel free to reach out to us at 877-564-3003 or email support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Thank you again for taking the time to share your experience!

Instant Checkmate Customer Support Team

Dear Marcia,

Thank you so much for your kind words and glowing feedback about your recent experience with Daniel. We’re thrilled to hear that he provided the professional, compassionate support you needed—and that he went above and beyond to make sure you received the information directly via email.

Your appreciation means a lot, and we agree—Daniel truly deserves a round of applause! We’ll be sure to pass along your praise to him and the rest of the team.

Providing a warm, human touch in every interaction is something we strive for, and it's wonderful to know that Daniel made such a positive impact.

If you ever need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We're available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience with us. We completely understand how stressful unexpected situations can be, and we’re glad your husband was able to find what he needed.

We’re especially pleased to hear that our Customer Service representative was able to assist you quickly and without hassle. However, we’re sorry to hear that the automated system didn’t recognize your customer number — your feedback is valuable, and we’ll make sure it’s shared with our team for review and improvement.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out to us directly at 877-564-3003 or by email at support@mailer.intelius.com. We’re here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We're truly sorry to hear that the information in your reports did not meet your expectations and that you found the process frustrating. We understand how important it is to receive meaningful and accurate results, and we regret that the service fell short for you.

Please know that we work hard to provide the most relevant and current information possible, using data from public records supplied by government agencies and third-party sources. However, as outlined in our Terms of Use, public data can have limitations—such as outdated information or multiple individuals sharing similar details—which may affect the depth or accuracy of the results.

We also appreciate your feedback regarding the additional service options presented during your search experience. While we offer upgrades for those looking to explore more specialized features, we never want customers to feel pressured or overwhelmed. Your input helps us improve how these options are presented moving forward.

If you'd be open to it, our Customer Support team would be happy to review your account, assist with refining your search, or address any unresolved concerns. You can reach us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thank you again for your feedback.

Instant Checkmate Customer Support Team

Hello, and thank you for your candid review. Your feedback is truly appreciated.

After further investigation, we can confirm that an account with Instant Checkmate was never successfully established, as the payment was not completed. As a result, no monthly membership fees have been charged to your card.

It appears the transaction was initially flagged by your bank and declined. While you’ve since approved the charge on your end, our system still reflects multiple declined attempts—all of which were rejected by the bank. Please note, Instant Checkmate is not actively rejecting the charge. Sometimes it can take a few hours for the bank to eventually allow you to make the purchase.

Additionally, we want to clarify that there is not a way for us to reject or block your review. We do not have control over that process.

If you have any further questions or need help getting started once your payment is approved, our Customer Support team would be happy to assist. Please call us at 877-564-3003 or email us at support@instantcheckmate.com. We're available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), excluding holidays.

Your satisfaction is our priority, and we’re here to help however we can.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the service did not meet your expectations and appreciate the opportunity to address your concerns.

We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage users to utilize the information in our reports as a starting point for their own due diligence and further research.

For the membership price you paid, you received access to our Unlimited Person Report Membership and Address Lookup, which includes the ability to:

Search by name and possibly locate the individual’s criminal record, lawsuits, bankruptcies, liens, as well as phone numbers, email addresses, and social media profiles associated with that person's name.

Enter any address to view demographic data, FBI crime statistics, possible residents, census information, and more.

In addition to the standard membership features, we also offer optional services that allow you to search using other types of information, including:

Reverse Phone Lookup – Search by phone number to potentially identify the owner, with links to a possible background report, job and education history, contact details, and social media profiles.

Reverse Email Lookup – Search by email address to possibly locate the name of the owner, along with associated background details, location data, and online presence.

We apologize for any difficulty you had in finding the specific information you were looking for. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and the limitations of our data sources.

Lastly, we can confirm that during your call with our Customer Support team, your account was both canceled and refunded in full.

If you have any additional questions or concerns, we welcome you to contact our team at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help and appreciate your feedback as it helps us improve.

Instant Checkmate Customer Support Team

Hello, and thank you for your candid review. Your feedback is invaluable to us.

Please be aware that Instant Checkmate is an online people search engine that compiles data from millions of public records. We compile the information in our reports from available public records provided by federal, state, and local government agencies, as well as other reputable third-party public record data providers. Instant Checkmate is not the original source of the public record information that is compiled in our reports.

While our platform is accessible to all, creating and maintaining such a comprehensive tool requires significant financial resources. One of the key benefits of an Instant Checkmate membership is the ability to conduct unlimited searches for a single membership fee. We strive to keep our pricing reasonable while ensuring you can find the information you need quickly and easily.

We want to clarify that we do not double bill. Instant Checkmate offers different services and add-ons at different price points, but none are required, and each purchase requires clear acknowledgment and confirmation from the user before processing. This has always been our standard practice, and we are committed to transparency throughout the billing process.

If you have further questions or would like us to review your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’d be glad to take a closer look and assist you further.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Please know that Instant Checkmate memberships are unlimited and not based on the number of times the service is used. This means your subscription remains active and continues to renew unless cancelled, regardless of whether or not the account is accessed.

We also want to note that when you contacted our team, a refund was issued as a courtesy.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting our phone support, or emailing our support team. If you have any further questions or need additional support, please reach out to our Customer Care department at 877-564-3003 or email us at support@instantcheckmate.com. We’re here to help.

Instant Checkmate Customer Support Team

Thank you so much for your kind feedback! We're delighted to hear that your experience with our phone support team was friendly, courteous, and thorough. It's always our goal to provide excellent service, and we're thrilled to know we met that standard during your call.

We're also glad your payment information was successfully updated and that you continue to find the reports accurate and helpful. Knowing that our service provides value to you on a regular basis truly means a lot to us.

If you ever need further assistance, feel free to reach out to us at 877-526-0262 or support@instantcheckmate.com—we’re always happy to help!

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you experienced while trying to reset your password and access your account. We understand how frustrating it can be when something that should be simple ends up taking far longer than expected, and we sincerely apologize for the inconvenience.

We also regret that your interaction with our support team was not as smooth as it should have been. Clear, efficient communication is something we take seriously, and we’re sorry we fell short in this instance.

To clarify, your account has been canceled since 2023, and no further charges have been applied since that time. We respect your decision to close your account and appreciate the time you spent with our service.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience! We're so pleased to hear that the report provided the information you needed quickly and as expected and that canceling your subscription was a smooth and hassle-free process.

We're also glad our support team was able to assist you in a friendly and helpful manner. Providing clear communication and a positive user experience is something we take seriously, and we’re happy to know that was reflected throughout your interaction with Instant Checkmate.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you so much for your kind words and thoughtful feedback! We're glad to hear that you found our platform easy to use and that the report provided the information you were looking for. It's also wonderful to know that your interaction with our customer service representative was both respectful and helpful, especially during your cancellation process.

We’re committed to providing a transparent and supportive experience for all of our members—whether they’re just getting started or choosing to pause their subscription—and we truly appreciate you recognizing that effort.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

We sincerely apologize for your negative experience, as this does not reflect the standard we strive to uphold. We understand how frustrating it can be when you're trying to cancel a service and encounter confusion or difficulty, and we appreciate you taking the time to share your concerns.

We also regret if you felt pressured to continue the service when you had already decided to cancel—that is never our intent. Our goal is to support our members and provide clear options every step of the way.

We want to clarify that we offer multiple ways to cancel a subscription, including through your online account, our automated IVR system, by email, or by speaking directly with a live representative. We strive to make the cancellation process as accessible and straightforward as possible.

After reviewing your account, we can confirm that your subscription has been canceled. No further charges will incur, and you will continue to have access to your account through the end of your current billing cycle.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for your feedback. We're truly sorry to hear about the frustrating experience you had while trying to cancel your subscription, and we appreciate you bringing this to our attention.

We’d like to clarify a few details to help provide more transparency. The subscription you enrolled in was a standard monthly membership, not a trial offer. According to our records, a report was accessed shortly after the subscription began. While we did not receive any phone calls from you regarding cancellation or needing assistance, we did receive an email on June 7, 2025, requesting cancellation. Your account was canceled on June 10, 2025, and a confirmation email was sent to you at that time.

We’re very glad to hear that one of our representatives, Nicole, was able to assist you promptly and professionally via chat, and that your experience with her was a positive one. Following your chat, we reviewed your concerns further and have since issued a full refund for the charges applied to your account. Please allow 3–5 business days for the refund to appear on your original form of payment, depending on your bank or card issuer.

We understand your concerns and sincerely apologize for any inconvenience caused by the earlier interactions. Your feedback is important to us and will be used to help improve our service moving forward.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you so much for taking the time to share your experience. We truly appreciate your kind words and are glad to hear that you found value in our service. We completely understand the need to pause your subscription and prioritize savings, and we hope to welcome you back whenever the time is right for you.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for your kind words and for being a loyal customer for over five years — we truly appreciate your continued support!

We’re glad to hear that your issue was resolved quickly, and we also appreciate your feedback regarding payment notifications. Your suggestion has been noted and will be shared with our team as we look for ways to enhance the customer experience.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out. Our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). You can contact us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thanks again for choosing Instant Checkmate!

Instant Checkmate Customer Support Team

Dear Shari,

Thank you for taking the time to share your experience. We truly appreciate your feedback and sincerely regret that our services did not meet your expectations. Our goal is to provide a smooth and valuable experience for every member, and we’re sorry to hear that you were unable to access the information you were looking for after completing the necessary steps.

We want to clarify that our Reverse Phone Lookup service does not permit access to text message history or the content of any messages. Instead, this feature is designed to help identify the owner behind a specific phone number, which may be the information that appeared based on your search criteria.

Please know that your account has been canceled, and any pending charges have been reversed in full. These charges will not process, and depending on your financial institution, the reversal should reflect in your account within 3–5 business days.

If you have any further questions or need additional support, our Customer Support team is here to help. You can reach us by phone at 1-800-222-8985 or email us at support@instantcheckmate.com.

InstantCheckmate Customer Support Team

Dear Ellen,

Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the difficulties you've encountered accessing your Instant Checkmate account, and we appreciate the opportunity to assist you.

It sounds like the issue may be related to our security verification process rather than your password specifically. If you're seeing repeated prompts to "check your email" without receiving a new verification code, please know that there are several alternative ways to verify your identity:

Email Verification: Select the option to have a verification email sent to the email address on file.

New Email Verification: You can choose to enter a different email address if you no longer have access to the original one.

Phone Verification: Enter a cell phone number where a verification code can be sent via text.

Additionally, technical difficulties like this can sometimes be resolved by taking the following steps:

Refresh or restart your browser.

Make sure your browser is fully updated.

Ensure that cookies are enabled.

Clear your browser’s cache and cookies.

If you're using a VPN or firewall, try disabling it temporarily, as it may interfere with access.

If you've already tried these steps or continue to experience issues, please don’t hesitate to reach out to our Customer Support team. We're here to help and can guide you through the process to ensure you’re able to access your report.

We're here anytime you need us—just give us a call at 877-526-0262 or email support@instantcheckmate.com if we can be of help in the future.

We’re committed to resolving this for you as quickly and smoothly as possible.

Instant Checkmate Customer Support Team

Thank you so much for your thoughtful feedback and kind words about our service and staff — we truly appreciate your support. We're especially glad to hear that you found the platform accurate and user-friendly, as that's exactly what we strive to provide.

We also want to acknowledge your concerns about the AI experience. Your input is incredibly valuable, and we're continuously working to improve how our system communicates and delivers information in a clear and meaningful way. Feedback like yours helps us get better.

If you have any remaining questions or would like further assistance, please don’t hesitate to contact our Customer Support team at 877-526-0262 or by email at support@instantcheckmate.com. We’re here to help and would be happy to ensure everything is fully resolved.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and truly appreciate you taking the time to let us know.

At InstantCheckmate, we strive to provide accurate and relevant public record information. While we work closely with our data providers, there are inherent limitations in public records—such as shared names or similar identifiers—that can occasionally result in mismatches. As stated in our Terms of Use, we cannot guarantee that all information will be 100% accurate or complete. We encourage users to use the reports as a starting point and offer tools such as the “refine my search” feature to help narrow results for greater precision.

Regarding your account, we can confirm that it has been successfully canceled. Additionally, we identified a billing error and have issued a refund for that charge, which has been processed back to your original payment method. We’ve also reached out to you via email to confirm these details. If you have any questions or need further assistance, we encourage you to reply to that message so we can continue supporting you directly.

We understand your concerns about the separate charge for phone number searches and appreciate your feedback. Reduced-rate offers are occasionally presented during cancellation, as some members prefer to continue their searches at a lower monthly cost. That option is entirely voluntary, and we respect your choice to decline.

If there’s anything else we can assist with, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Kathryn,

Thank you for taking the time to share your experience. We're truly sorry to hear that the report did not meet your expectations, especially when you were hoping to verify key details. We understand how frustrating it can be when information seems inaccurate or incomplete, and we appreciate you bringing this to our attention.

Instant Checkmate compiles data from public records and other reliable sources to deliver the best information possible. However, as noted in our Terms of Use, some data may not be entirely accurate or complete due to limitations in public records. Additionally, shared names or identifying characteristics can occasionally result in inaccuracies. We recommend using our reports as a starting point for your own research, rather than a sole source of verification.

We’re glad to hear our Customer Care team was able to assist you, cancel your account, and void any pending charges. We’ve also followed up with you directly via email in case there’s anything more we can do to support you or clarify your experience.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Dear Mr. Morgan,

Thank you for your review. We’re truly sorry to hear about your frustration and want to acknowledge how disappointing it must have been to encounter inaccurate information—especially after being a valued member for so many years. We appreciate you taking the time to share your concerns and would like to address them directly.

We’ve confirmed that your account was officially cancelled during your conversation with our support team, and we appreciate you reaching out to resolve your request.

As previously communicated, Instant Checkmate obtains information from a wide range of public sources, including local courthouses, census records, and other publicly available sources. We are not the original source of the public record information we provide, and we are unable to alter public record information. It is presented as it is received. Due to the nature of public records, occasional discrepancies such as outdated details or inaccuracies may appear. While we are unable to make specific edits to a report, we are happy to help you remove the report from our services if you wish.

If you’d like us to manually suppress your report, please contact our support team via email and provide any email addresses, complete physical addresses, or phone numbers that may appear on the report in question. This information will be used solely to help verify your identity and to process your suppression request accurately and securely.

Thank you again for getting in touch. If there’s anything more we can do to assist you, please don’t hesitate to reach out at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Support

Hello DeAnna,

Thank you for taking the time to share your concerns. We’re truly sorry for the frustration you've experienced, and we appreciate the opportunity to address your comments directly.

Instant Checkmate is committed to protecting your privacy and complying with all applicable data privacy laws, as outlined in our Privacy Policy at https://www.instantcheckmate.com/privacy-policy/. To support this, we provide a Data Privacy Center at https://www.instantcheckmate.com/privacy-center/ that allows individuals to locate and remove public records associated with them from appearing on our website—without needing to contact customer support. This secure tool helps us responsibly verify your identity and ensure that only you have control over how your information is displayed.

At this time, we do not show that a request has been submitted using the email address associated with this review. If you haven’t yet started the process, please visit our Data Privacy Center at this link: https://www.instantcheckmate.com/privacy-center/. There, you’ll find instructions and contact links if you encounter any technical difficulties.

To clarify, while our website and member tools are accessible 24/7, our customer support team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) to assist you by phone or email. If you're having trouble using our data privacy tools, you’re welcome to reach us at (877) 564-3003 or support@instantcheckmate.com during business hours.

We’ve also reached out to you directly via email to help address your concerns more personally. If you didn’t receive that message, please feel free to reply here or reach back out so we can assist you further.

We take legal and regulatory compliance very seriously, and we want to assure you that our data handling practices are designed to meet all applicable privacy standards. We're here to support you and ensure your rights are respected throughout this process.

Instant Checkmate Support Team

Thank you so much for your thoughtful review and for the five-star rating! We're sorry to hear you initially had trouble accessing the full features of your subscription, but we're thrilled to know that Bariana was able to step in and make things right.

We’ll be sure to pass along your kind words to her—she’ll be so glad to hear she made a positive impact. Providing knowledgeable and compassionate support is something we truly value, and it’s wonderful to know that was reflected in your experience.

If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out. Our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). You can contact us at 877-564-3003 or by emailing support@instantcheckmate.com.

Thanks again for choosing Instant Checkmate!

The Instant Checkmate Team

Hello Tony,

Thank you for your feedback. We're truly sorry to hear that your experience with Instant Checkmate did not meet your expectations.

We want to confirm that your account was successfully canceled online, and as a courtesy, we’ve also issued a full refund to the original payment method used at the time of enrollment. Please allow a few business days for the funds to reflect, depending on your bank’s processing time.

We’ve also reached out to you via email to confirm the cancellation and refund details. If you have any additional concerns or questions, we encourage you to reply to that message so we can continue assisting you directly.

Instant Checkmate is designed to provide access to public records where available, but the scope of information can vary from person to person based on what’s legally and publicly accessible. While many data points are included in our reports, some specialized details may require additional purchase due to third-party data sourcing requirements. We understand this may not have aligned with your expectations, and we genuinely appreciate you sharing your experience so we can continue to improve.

If there’s anything else we can do to assist, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hello Nancy,

Thank you for sharing your experience! We're glad to hear that you were able to accomplish what you needed with our service, and we truly appreciate your kind words about Luis. We're especially pleased to know he was able to quickly and professionally assist you with your cancellation request.

While our subscriptions do automatically renew to avoid service interruptions, we understand how that can be unexpected, and we're happy Luis could help clarify and make the process easy for you.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Stephen!

Thank you so much for your kind words and for recognizing Louis—we’re thrilled to hear he was able to assist you and that you’re satisfied with your Instant Checkmate experience! We’re especially grateful for your recommendation and are glad the service has been helpful to you over time.

Your feedback means a lot to us, and we’re committed to continuing to provide reliable access to public records in a way that supports our users’ needs. If you ever have any additional questions or need assistance in the future, please don’t hesitate to reach out.

Thank you again for being a valued member of the Instant Checkmate community!

Hi Jeff,

Thank you for sharing your feedback. We're sorry if you felt the report-building process was frustrating.

Instant Checkmate is designed to show you the depth of information we gather across public records—such as location history, phone numbers, and possible associates—before presenting a full report. The scanning process highlights the various databases we search to ensure the most comprehensive and accurate results possible. While a subscription is required to access the complete report, we aim to demonstrate the value of the service during the search phase so you know exactly what you’re getting before you commit.

We’re committed to transparency and delivering a product that helps our members make informed decisions with reliable public data. Your feedback helps us continue refining that experience.

If you have any questions or need help getting the most from your search, our support team is here to assist. You can reach us at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Thank you for taking the time to share your feedback, Julie. We’re sorry to hear that you felt disappointed after your recent experience, and we appreciate the opportunity to clarify.

When you contacted our support team regarding your membership, our agent reviewed your account and offered a promotional rate, which you accepted. We're glad we could provide a more affordable option moving forward, but we understand your frustration in learning about the discount later in your subscription.

While we strive to offer the best value to all our members, promotional pricing is not guaranteed and may vary depending on availability at the time of contact. These offers are typically extended as a courtesy during cancellation calls and cannot be applied retroactively, but your feedback is truly important and has been noted.

We’ve also reached out to you directly via email in case you'd like to discuss your account further or need additional support. If you prefer, you can also reach us at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Best,

Instant Checkmate Customer Support

Hello Chelsea,

We truly understand how upsetting it can be to come across sensitive information about a loved one—especially a deceased relative. Please know that Instant Checkmate does not create or sell this information. Our platform compiles public record data from official sources to make it easier for users to locate information that is already legally accessible online.

That said, we take concerns like yours seriously. If the listing involves a deceased relative, we may be able to assist with its removal. If the record belongs to a living family member, they can request suppression of their report through our Data Privacy Center, https://www.instantcheckmate.com/privacy-center, or they’re welcome to contact our support team directly for step-by-step help.

We’ve also reached out to you privately through our support team to offer assistance and help clarify any part of this process. Your privacy and peace of mind are important to us.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Raiden,

Thank you for sharing your concerns. We’re sorry to hear about your experience and appreciate the opportunity to provide clarification.

We can confirm that the email address referenced in your review was used to create an Instant Checkmate account on October 23, 2017. The account had a one month paid subscription associated with it but has been cancelled since November 24, 2017.

Instant Checkmate does not sell email addresses to spammers or to any parties who engage in phishing activity. According to our Privacy Policy, users who submit their email address on our site may receive messages from Instant Checkmate, our affiliates, or selected promotional partners.

However, in 2023, Instant Checkmate became aware of a security incident. As we publicly posted on our security incident notice webpage at the time, customer data that that may have been exposed included email addresses of customer accounts created between 2011 and 2019.

Once we became aware of the matter, Instant Checkmate took immediate steps to address the issue. This included, but was not limited to, conducting a comprehensive security review, enhancing our cybersecurity defenses, and notifying affected users about the incident. Instant Checkmate also recommended that users change their passwords and remain vigilant for any suspicious activity that may indicate misuse of their personal information.

If you wish to delete your free Instant Checkmate account, please check the inbox associated with your account for an email containing detailed instructions on how to complete the deletion process.

For security purposes, you may be required to log into your Instant Checkmate account to confirm the deletion request. This additional step helps ensure your privacy. Once confirmed, the deletion will be processed, permanently removing any remaining user data associated with the account.

If you have any questions or need further assistance, please don’t hesitate to contact our team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary.)

The Instant Checkmate Team

Hi Felicia!

Thank you for your kind words! We're so glad to hear that Andrea provided excellent support and helped resolve your issue. We'll be sure to pass along your appreciation to her—it means a lot to our team. We also truly appreciate your recommendation and are grateful to have you as part of the Instant Checkmate community.

Wishing you a smooth and safe graveyard shift—and thank you again for taking the time to share your experience!

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Manny!

Thank you so much for sharing your experience! We're thrilled to hear that Instant Checkmate helped you reconnect with someone after more than 50 years—that’s truly incredible. It's great to know you found the site easy to use and that the information provided met your needs. We appreciate your recommendation and are honored to have played a part in such a meaningful search.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Ann Marie,

Thank you for your review and for sharing your experience. While we're glad to hear that you had a positive impression of our customer service and site performance, we’re sorry the report results didn’t meet your expectations.

We can confirm that your account was successfully cancelled when you spoke with our support team, and you will not be billed again. We’ve also reached out to you directly via email in case you’d like to discuss your experience further or need any additional assistance.

Instant Checkmate compiles public record data from thousands of sources, and while we do our best to provide the most accurate and up-to-date information available, the data can sometimes be incomplete or outdated depending on what’s currently in the public record.

We appreciate your feedback and are always working to improve the accuracy of our reports. If there's anything we can clarify or assist with, please don’t hesitate to reach out.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hello Kenneth,

Thank you for sharing your experience. We’re sorry to hear that the report you received didn’t meet your expectations. Instant Checkmate compiles information from a wide range of publicly available records. While we aim to provide as much relevant data as possible, there are times when limited or no information is returned—especially if the individual has a minimal digital footprint or has requested to have their personal information removed from our platform, as explained in the Terms of Use. This may have contributed to the “No Records Found” result you encountered.

We also want to confirm that you contacted our support team on May 25, 2025, shortly after signing up. During that call, you requested to cancel your subscription and receive a refund. Since the charge was still pending at the time, our team was able to void the transaction, ensuring you were not billed.

We’ve followed up with you via email to confirm your cancellation and ensure everything has been addressed. If you have any further questions or need additional assistance, our support team is here to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time, at 877-564-3003 or support@instantcheckmate.com.

Thank you again for giving Instant Checkmate a try.

Hello,

Thank you for sharing your feedback. We’re sorry to hear that the report you received didn’t meet your expectations. Instant Checkmate compiles data from public records, and while we aim to provide comprehensive background information, the availability of certain records—such as criminal history, court records, and employment data—depends on the sources we’re able to access at the time of your search. In some cases, these records may not be publicly available or may not exist for the individual searched.

We’d also like to clarify that your account began with a trial membership, which automatically rolls into a standard monthly subscription if not canceled before the end of the trial period, as outlined in our Terms of Use. However, when you contacted our support team, we assisted with canceling your account and voided the pending monthly charge to prevent any further billing.

Additionally, we've reached out to you via email to confirm your cancellation and ensure your concerns were fully addressed. If you have any other questions or need further support, please don’t hesitate to contact our team at 877-564-3003 or support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Thank you again for trying Instant Checkmate.

Thank you for taking the time to share your feedback, Sherry. We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to provide clarity.

Instant Checkmate compiles data from a wide range of publicly available sources. In some cases, reports may not appear due to limited available records or because an individual has previously chosen to remove their information. You’re welcome to visit our Data Privacy Center to see if a suppression request may have been submitted—and if so, you’ll have the option to reinstate your report at any time.

If you choose to search again, we recommend refining your criteria—such as using a middle name or searching for relatives or known associates, which may also help surface the information you were hoping to find.

We’ve confirmed that your account has been canceled and you will no longer be billed. However, you will continue to have full access to your account and any previously generated reports through the end of your current billing cycle.

We've also reached out to you directly via email in case you need additional support. Should you have further questions or wish to speak with our team, we’re available at 877-564-3003 or support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.

Hello Kristie,

We're sorry to hear about your experience and appreciate the chance to clarify what occurred. After reviewing your account, we confirmed it was canceled as requested. Our records indicate that you had enrolled in several services, including the Unlimited Person Report Membership, Unlimited PDF Downloads and Report Monitoring, and the Unlimited Phone Report Membership.

We’d like to assure you that all important details, such as billing information and automatic renewal policies, are presented clearly and in full compliance with applicable laws. Additionally, we require each user to explicitly acknowledge their understanding and agreement to these terms before completing any payment.

When you contacted our team, all charges were still pending, and we immediately voided them. No charges were finalized, and no funds were ultimately withdrawn from your account. We apologize for any confusion or inconvenience this process may have caused.

We've also reached out to you via email to ensure your concerns have been fully addressed. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Hi Jennifer,

Thank you for sharing your review. We're sorry to hear about your experience and appreciate the opportunity to provide some clarification.

We’ve reviewed the account associated with your membership and can confirm that it remained active until a cancellation request was received through our support team. Prior to that, no cancellation was on file, and a refund was not requested during the cancellation conversation.

As a courtesy, we attempted to issue a refund for the most recent month’s charge. However, all attempts were unsuccessful, which typically indicates the refund may have been blocked or declined by your financial institution. We recommend reaching out to your bank or card issuer to remove any refund restrictions. Once resolved, please contact our team again—we may be able to process the refund at that time.

When enrolling in our services, users are guided through a registration page where they can review membership options and select the one that best suits their needs. In accordance with applicable laws, all billing details—including automatic renewal terms—are clearly disclosed before payment is submitted, and users must explicitly agree to these terms before completing registration.

We’ve also reached out to you directly via email with additional details and confirmation. If there’s anything further we can do to assist, please don’t hesitate to contact us at 877-564-3003 or support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary.)

Instant Checkmate Customer Support

Hello Barbara,

Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially when researching such a meaningful topic involving a family member.

Instant Checkmate compiles information from a variety of public record sources. While we strive to provide the most accurate and current information available, some records may not reflect recent life events, such as name changes or passing, if they have not been updated in the original public sources we access.

We appreciate you bringing this to our attention, and we are continuously working to improve the quality and accuracy of the data we provide. If you would like us to take a closer look at the report or assist you further, please don’t hesitate to reach out to our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Thank you again for your feedback.

Best,

Instant Checkmate Customer Support

Hello John,

Thank you for taking the time to share your feedback. We’re sorry to hear that the report you received didn’t meet your expectations, especially considering the depth of history you were hoping to uncover for your research.

At Instant Checkmate, we compile our reports using data from a variety of third-party providers and publicly available sources. While we strive to present the most accurate and current information possible, we do not create or independently verify this data. As noted in our Terms of Use, this means some reports may occasionally contain incomplete or outdated information—particularly for individuals with limited public records or historical documentation.

We understand how important reliable information is when conducting research, and we regret any frustration this may have caused. We always recommend using our reports as a starting point and supplementing them with additional research when deeper or historical context is needed.

We also want to confirm that your account was successfully cancelled after speaking with our support team. Additionally, we’ve reached out to you via email to ensure all your concerns were addressed.

If there’s anything specific we can help clarify or if you have further questions, please don’t hesitate to reach out. You can contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Thank you again for your feedback, and we wish you the best in your continued search.

Best regards,

Instant Checkmate Customer Support

Hi Karen,

Thank you for your feedback. We're glad to hear that your recent interaction with our customer service team was helpful in updating your account information, though we’re sorry to hear that your earlier experience didn’t meet expectations.

Regarding the report itself, Instant Checkmate gathers data from public records, which can sometimes take time to update depending on how and when that information is reported by government or third-party sources. Unfortunately, if someone recently moved or changed jobs, those details may not yet be reflected in public records.

We truly value your input, and we're constantly working to improve the accuracy and timeliness of the data we provide. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Respectfully,

Instant Checkmate Customer Support

Hi John,

Thank you for your feedback! We’re glad to hear our team was able to assist you in resolving your login issue.

Regarding the missing military information, we appreciate you bringing this to our attention. While Instant Checkmate gathers data from a wide range of public sources, some records — including certain military details — may be limited or unavailable depending on what’s publicly accessible. We’re always working to expand and improve our data coverage and appreciate your understanding.

If you have any additional questions or need further support, feel free to contact our team at 877-564-3003 or email us at support@instantcheckmate.com.

— Instant Checkmate Customer Support

Hello Susan,

Thank you so much for taking the time to share your experience. We’re truly sorry for any confusion or concern this situation may have caused, and we appreciate your kind words about the representative who assisted you—we’re glad to hear she was helpful and pleasant to work with.

After thoroughly reviewing your account, we can confirm that your subscription was fully canceled and the original charge was refunded during your initial contact with our support team. We want to reassure you that no additional charges were processed beyond that one original transaction, and your account remains closed.

To provide full peace of mind, we’ve also sent you a follow-up email confirming all account actions.

We understand how frustrating it can be to worry about unwanted charges, and we’re here to make sure that doesn’t happen. If you have any further concerns or need additional support, please don’t hesitate to reach out. You can contact us at 877-564-3003 or via email at support@instantcheckmate.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Thank you again for giving us the opportunity to make things right.

—Instant Checkmate Support Team

Hello Suzanne,

Thank you for sharing your experience with Instant Checkmate. We sincerely apologize for the inconvenience and frustration you've encountered while attempting to access your account.

We've carefully reviewed your account and confirmed that the most recent charge has successfully processed. The temporary access error you experienced occurred because the initial payment attempt failed. As our support team advised, the system automatically retried the charge, and the next attempt was successful. You should now have full access to your Instant Checkmate services. We understand how important reliable access is and appreciate your patience throughout the process.

Additionally, we’ve reached out to you via email to confirm that your service has been restored and to provide any further assistance you might need.

If you continue to experience any issues, or if there's anything else we can assist you with, please don't hesitate to reach out to our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

Thank you again for your patience and understanding.

Thank you for sharing your experience with Instant Checkmate. We sincerely apologize for any confusion regarding the recurring subscription charges you encountered.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

We are glad to confirm that when you contacted our support team, they promptly canceled your subscription and processed a full refund. Ensuring customer satisfaction and promptly addressing concerns like yours remains our top priority.

Additionally, we have reached out to you via email to ensure all your concerns have been fully addressed and to provide any further assistance you may require.

If you have any additional questions or concerns, please feel free to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

Thank you again for your valuable feedback.

Instant Checkmate Customer Support

Thank you so much for your thoughtful and generous review! We're absolutely delighted to hear that your experience with our team was smooth, hassle-free, and friendly—just the way it should be. It means a lot to us that our representative made a positive impression and delivered exactly what was promised with care and professionalism.

We truly appreciate your kind words and will be sure to recognize the team member who assisted you.

If you ever need assistance again, please don’t hesitate to reach out to the Instant Checkmate support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. We’re available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), with holiday hours that may vary.

Hello Sam,

Thank you for your review. We're glad to hear that Instant Checkmate helped you find the information you were looking for. It's great to know our tools were useful in helping you move forward.

If you need any further assistance, feel free to contact our support team at 877-564-3003 or support@instantcheckmate.com. We’re available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), with holiday hours that may vary.

Hello Dhani,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations.

To clarify, Instant Checkmate is not a free service. We specialize in compiling public record information from a wide range of reliable sources to create detailed, easy-to-read reports. While the information in our reports is publicly accessible, building and maintaining a platform that efficiently searches, filters, and organizes this data in a meaningful way requires significant time, technology, and financial resources.

We do our best to offer these services at a reasonable and budget-conscious price point, ensuring that users can quickly access the information they need. We also take care to provide clear billing information before any purchase is completed. Full details about our membership plans and billing practices are always available in our Terms of Use.

We understand that our service may not be the right fit for everyone, and we genuinely appreciate you sharing your experience so we can continue to improve. If you have any questions or would like assistance with anything, please don’t hesitate to reach out. Our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

Thank you again for your feedback. We hope we can better serve you in the future.

We’re truly sorry to hear about your experience, and we completely understand how upsetting it can be to feel like you're being charged unexpectedly—especially when you're not getting the value you expected. Thank you for taking the time to share your concerns.

After reviewing the account associated with the email address provided, we want to reassure you that your Instant Checkmate account was officially canceled on August 31, 2024, and no charges have been made to that account since that date.

We did not find any charges for $14.99 from Instant Checkmate. However, we did confirm a $9.99 monthly charge from OmniWatch, a trusted partner that provides identity protection and credit monitoring services. While OmniWatch is affiliated with Instant Checkmate, it is a separate service with its own billing and support. If you have questions about the $9.99 charge, we recommend contacting OmniWatch directly at 877-892-8249 or by emailing support@omniwatch.com. Their support team is available 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time); holiday hours may vary.

Since the $14.99 charge does not appear on either your Instant Checkmate or OmniWatch accounts, we suggest reaching out to your financial institution for additional details and to dispute the charge if needed—they may be able to provide clarity on where the charge originated.

Additionally, we want to acknowledge that you’ve already contacted our support team via email, and we’ve responded with more information to help guide you through this. If you still have questions or need more clarity, please don’t hesitate to reply to that email—we’re here to help and want to ensure you feel fully supported.

If you prefer to speak with someone directly, you can always contact our customer care team at 877-564-3003 or email us at support@instantcheckmate.com. We're available 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), and we’d be happy to assist further.

Best regards,

Instant Checkmate Support

Hello Liz,

Thank you for taking the time to share your experience. We sincerely regret to hear about the difficulties your father encountered, and we understand how upsetting unexpected charges can be—especially for those on fixed incomes. We strive to be transparent with our billing practices and are committed to providing fair and lawful service to all customers.

Please note that Instant Checkmate’s subscription services, including any optional add-ons such as downloadable reports, are clearly disclosed at the time of purchase in accordance with all applicable laws and consumer protection regulations. All material terms—including recurring billing details, plan types, renewal frequencies, and any associated fees—are presented during the checkout process, prior to any charges being processed. Customers are required to agree to these terms before finalizing the transaction.

We also provide confirmation emails that outline the selected subscription plan and renewal terms, and our members have the ability to cancel at any time through our member dashboard or by contacting customer care.

That said, we truly want to help resolve this situation. We attempted to locate an account using the information available in your review but were unable to do so. We have since reached out via email requesting the necessary details to locate the correct account. We kindly ask that you respond directly to that message so that our team can fully investigate and determine what options may be available in this specific case.

If you have any additional questions or would prefer to speak with someone directly, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Best,

Instant Checkmate Customer Support

Dear Robin,

We appreciate you taking the time to share your experience, and we understand how frustrating unexpected charges can be. Our goal is to ensure clarity and assist in resolving any concerns.

Upon reviewing your account, we can confirm that the $27.49 charge was for your Unlimited Person Report Membership with Instant Checkmate. However, the $156.00 charge was from OmniWatch, a separate identity protection and online threat monitoring service that Instant Checkmate partners with.

At some point while accessing your Instant Checkmate account, you may have been presented with the option to enroll in OmniWatch’s services. If selected, you would have been directed to their platform to complete the registration, which resulted in the charge. Since OmniWatch manages its own billing, our support team would not have been able to view or adjust this charge. For assistance regarding the OmniWatch charge, we recommend reaching out to their support team directly:

📧 Email: support@omniwatch.com

Additionally, we want to confirm that per your request, your Instant Checkmate account has been successfully canceled when you spoke with our customer care team. You will not receive any further charges from Instant Checkmate.

We have also reached out to you via email with further details. If you need any additional assistance, please don’t hesitate to contact us at 877-564-3003 or email support@instantcheckmate.com. We’re happy to help!

Instant Checkmate Customer Support

Hello Juliette

We’re sorry to hear that your experience with Instant Checkmate did not meet your expectations. Our service compiles and provides access to publicly available records; however, the availability and completeness of these records are determined by various state, county, and federal agencies. Factors such as jurisdictional regulations, privacy laws, and reporting policies may limit the information that is accessible through our platform. While we strive to provide the most accurate and comprehensive data possible, some records may not be publicly available or may require retrieval directly from government agencies.

We understand how frustrating it can be when the results do not align with what you were hoping to find. Customer satisfaction is important to us, and as a courtesy, we have fully canceled your account and processed a full refund of $30.77 back to the original payment method used at the time of enrollment. Please allow 3-5 business days for the funds to reflect in your account, depending on your financial institution’s processing times.

We appreciate your feedback and take it seriously as we continuously work to enhance our service. If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday - Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).

Hello Renne,

We sincerely regret that your experience did not meet expectations and appreciate the opportunity to address your concerns. Our goal is to provide valuable and comprehensive reports, and we apologize if the information you received did not meet your needs.

After reviewing your account, we found that in January, you successfully canceled one of your memberships, the Unlimited PDF Downloads and Report Monitoring Membership. However, the Unlimited Person Report Membership remained active, which resulted in the continued charges. We understand how this may have been frustrating, especially if you believed your entire account had been canceled.

To resolve this matter, we have fully canceled your account and issued refunds for the last two months' charges back to the original payment method used at enrollment. No further charges will be incurred. Additionally, we have reached out to you directly via email with further details.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or via email at support@instantcheckmate.com. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

We appreciate your feedback and apologize for any inconvenience this situation may have caused.

Instant Checkmate Customer Support

Hello Matthew,

Thank you for sharing your feedback about your experience with Instant Checkmate. We’re sorry to hear that you were dissatisfied with the information provided in our reports.

Instant Checkmate compiles information from publicly available sources, which includes data that is legally and publicly accessible through government records, social media profiles, online publications, and other open-source data. This type of information can include details like addresses, phone numbers, and criminal records, depending on what is available in each jurisdiction. However, the availability of certain records can vary based on local laws and regulations, which may limit the information included in our reports.

Our service gathers this data and presents it in an organized and easily accessible format so that you can view and understand it without having to search multiple sources on your own. While many reports contain valuable information, we understand that they may not meet everyone’s expectations, especially if an individual has limited or no public records available.

We can confirm that your account was successfully canceled online, and we have processed a full refund back to the payment method that was used to enroll. We hope this resolution meets your expectations, and we appreciate your understanding.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Respectfully,

Instant Checkmate Customer Support

Hello Jan,

Thank you for sharing your feedback regarding your experience with Instant Checkmate. We sincerely apologize for the confusion and frustration caused by your inability to obtain military records and the difficulty you experienced in getting assistance.

While military records are listed as a possible type of information in our reports, it’s important to note that military records are not always part of public databases, and only certain details, such as name, rank, and service dates, may be publicly accessible. Instant Checkmate provides information compiled from publicly available sources, and military service records may not always be included due to limitations in data availability, as well as privacy laws and government regulations.

We understand that you expected to access military records based on search results and information on our site. We regret that you were unable to obtain assistance through chat, email, or phone until you canceled your account, as this is not the experience we strive to provide.

We can confirm that your account has been fully canceled as requested and that a full refund was processed when you spoke with our customer support team. We’re pleased that our agent was able to assist you with your refund, and we appreciate your understanding.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing us at support@instantcheckmate.com. Our team is available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)

Best,

Instant Checkmate Customer Support

Hello Bo,

We understand how frustrating it can be when a service does not provide the information you were expecting, and we sincerely apologize for any inconvenience this caused. We appreciate your time in sharing your experience and want to ensure we address all of your concerns.

After reviewing your account, we confirm that your subscription was successfully canceled when you spoke with our support team. While a refund was not requested at that time, we have now fully refunded the charges back to the payment method used to enroll. Please allow your financial institution 3-5 business days for the refund to reflect in your account.

We want to ensure you get the most out of your remaining access. You can still log in and conduct additional searches until the end of your current billing period. To do so, please visit https://www.instantcheckmate.com/login and sign in using your registered email and password. Once logged in, simply enter the name of the individual you wish to search in the search bar and follow the prompts to generate a report.

If you experienced any technical issues that prevented searches from working properly, please don’t hesitate to reach out. We’d be happy to troubleshoot the issue or explore alternative solutions to ensure you have a smooth experience. You can contact us at 877-564-3003 or email us at support@instantcheckmate.com for any additional questions or assistance.

We appreciate your time and the opportunity to assist you. Please let us know if there is anything else we can do to help!

Best regards,

Instant Checkmate Customer Support

Hello Chelli,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is to provide a seamless and transparent subscription process, and we regret any frustration this situation may have caused.

When enrolling in our services, our website guides users through a registration page where various membership options are clearly outlined, allowing you to select the one that best fits your needs. In compliance with applicable consumer protection laws, all billing details—including automatic renewal terms—are fully disclosed before payment is submitted. Users must explicitly agree to these terms before completing their registration. Additionally, confirmation emails with billing details are sent to the email address associated with the account.

That said, we understand how unexpected charges can be frustrating, and we want to ensure a positive resolution. We have canceled your account to prevent any further charges, and as a courtesy, we have processed refunds for the last two billing cycles to the original payment method used at the time of enrollment. You should see the funds reflected in your account within a few business days, depending on your financial institution.

We also apologize if your previous interactions with our support team did not meet your expectations. We take customer feedback seriously and are continuously working to improve our service and communication to better assist our members.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team at 877-564-3003 or support@instantcheckmate.com. Your feedback is invaluable to us, and we are committed to improving our customer experience.

Instant Checkmate Customer Support

Thank you for sharing your feedback, Paula. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide as much publicly available information as possible, and we understand how it can be frustrating if certain details require additional access.

While the standard person report membership includes a wide range of information, some details—such as access to additional features—may require an additional charge due to the costs associated with sourcing and maintaining these databases. We strive to be transparent about these options and ensure that users have access to as much information as possible within their selected plan.

Since public records and databases are constantly updated by third-party sources, some details may change over time. If you have any questions about our services or need assistance navigating the features included in your membership, our customer support team would be happy to assist you. You can reach us at 877-564-3003 or via email at support@instantcheckmate.com.

We truly appreciate your input and are always looking for ways to improve. Please don’t hesitate to reach out if there’s anything else we can do for you!

Best regards,

Instant Checkmate Customer Support

The information provided in our reports comes from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions imposed by data providers, or individuals exercising their rights to suppress their personal information from being displayed on our platform.

All individuals have the right to request suppression of their information from appearing in Instant Checkmate reports. This does not remove the information from the original public sources or databases, but it does prevent it from being displayed in our reports.

If you have any concerns or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003 or via email at support@instantcheckmate.com.

We appreciate your continued support and feedback. Please let us know if we can assist you further!

Instant Checkmate Customer Support

Hello, Rory. We sincerely apologize for the frustration and disappointment you experienced while using our services. Our goal is to provide accurate and valuable information, and we regret that we fell short of your expectations.

After reviewing your account, we confirm that it has been canceled, and a full refund has been issued to the payment method you used to enroll.

If you have any additional questions or concerns, please don’t hesitate to contact our customer care team. We’re here to assist you in any way we can.

Thank you for bringing this to our attention and allowing us the opportunity to address your concerns.

Instant Checkmate Customer Support

Thank you for sharing your feedback, Valerie. We understand how important it is to access accurate and comprehensive information, especially when preparing for significant decisions.

We sincerely apologize if the information provided did not meet your expectations. While our reports include various types of public records, such as address history and some background details, certain financial and criminal records may not always be included depending on availability or restrictions.

Please be advised that Instant Checkmate is a public records search service; our services are not to be used for any business purpose or Fair Credit Report Act purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use, found at this link: https://www.instantcheckmate.com/terms-of-use/.

Upon reviewing your account, we confirm that when you spoke with our support team, your account was promptly canceled, and a full refund was issued back to the payment method you used to enroll.

Thank you for giving us the opportunity to address your concerns.

Instant Checkmate Customer Support

Thank you so much, Vladimir, for sharing your positive experience with Instant Checkmate! We’re thrilled to hear that you appreciated our responsive customer service and the personal touch of having a live representative assist you.

Providing knowledgeable and kind support is a priority for us, and it’s wonderful to know that our team member made a lasting impression. Your kind words about recommending our service to your friends and continuing to use Instant Checkmate in the future mean a lot to us.

If you ever need assistance again or have any questions, don’t hesitate to reach out. Our customer support team is here to help!

Instant Checkmate Customer Support

Hello Alexander, and thank you for taking the time to share your experience with Instant Checkmate. We sincerely apologize for the inconvenience and frustration you’ve encountered while attempting to use our service. Your feedback is valuable and helps us improve both our systems and our customer service.

After reviewing your account, we confirmed that it has been canceled due to multiple failed transaction attempts. These failed transactions are typically the result of an issue between our payment processing system and the card issuer. While we strive to provide seamless transactions, there are rare occasions when technical difficulties or restrictions on specific cards can cause interruptions.

Our team is available at 877-564-3003 or via email at support@instantcheckmate.com from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday (holiday hours may vary).

We truly regret any negative impression you’ve had of our service and are committed to addressing your concerns. Please let us know if you would like to further discuss your account or explore solutions to restore your access.

Thank you for your patience, and we hope to have the opportunity to provide you with a better experience in the future.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience with Instant Checkmate, James! While we regret that the survey didn’t work as intended, we’re delighted to hear that our agent was able to assist you with canceling your membership and provided a positive, helpful experience.

At Instant Checkmate, we strive to ensure every interaction is seamless and satisfying, and it’s wonderful to know that our team left a great impression. We truly appreciate your kind words and your intention to use our services in the future.

If there’s anything else we can do for you, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!

Thank you for choosing Instant Checkmate. We look forward to serving you again.

Instant Checkmate Customer Support

Thank you for sharing your experience with Instant Checkmate, Charles! We’re thrilled to hear that you found our service effective and helpful, with the ability to search for people in multiple ways and achieve a high success rate. Your satisfaction means a lot to us.

We understand your concern about pricing options and usage flexibility. Feedback like yours helps us evaluate how we can improve our service to better accommodate the diverse needs of our members. We’ll be sure to share your suggestion with our team as we continue to refine our offerings.

If you ever decide to return, we’d be delighted to have you back and assist with any questions or concerns. In the meantime, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com.

Thank you again for your thoughtful feedback, and we hope to have the opportunity to serve you in the future!

Instant Checkmate Customer Support

Hi Judith! Thank you so much for taking the time to share your glowing review of your experience with our customer support team! We’re delighted to hear that our representative was professional, kind, and efficient in addressing your request.

At Instant Checkmate, we take pride in providing excellent service, and it’s wonderful to know that our representative made the process seamless and left such a positive impression. Your feedback is truly appreciated and will be shared with our team as encouragement to continue delivering exceptional customer care.

If there’s anything further we can assist you with, please don’t hesitate to reach out. You can contact us directly at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!

Thank you again for your kind words and for choosing Instant Checkmate.

Instant Checkmate Customer Support

Thank you for sharing your positive experience with Instant Checkmate! We’re delighted to hear that our service representative was professional and thorough in addressing all of your questions. We strive to provide excellent customer support, and your feedback reaffirms our commitment to assisting our members with their needs.

We appreciate your recommendation of Instant Checkmate and are glad our service helped you find the information you were looking for. If you ever decide to return or need assistance in the future, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com.

Thank you for being a valued member, and we wish you all the best!

Instant Checkmate Customer Supprt

Hi Dawn! Thank you for taking the time to share your experience with our team! We’re so pleased to hear that the representative you spoke with provided polite, cordial, and helpful service.

We strive to ensure that all of our team members are knowledgeable, empathetic, and dedicated to resolving customer concerns while clearly explaining our processes. It’s wonderful to know that this was reflected during your interaction, and we truly appreciate your kind words.

If there’s anything else we can assist you with, please don’t hesitate to reach out to us at 877-564-3003 or via email at support@instantcheckmate.com. We’re always here to help!

Thank you again for your thoughtful review—it means a lot to us.

Instant Checkmate Customer Support

Thank you, Janive, for sharing your experience with us. We understand how accidental enrollments can happen, and we’re glad to hear that Jay in our Customer Service team was able to assist you promptly. It’s wonderful to know that Jay was understanding and helpful in resolving the matter for you.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help.

Thank you for giving us the opportunity to assist you.

Instant Checkmate Customer Support

Hello Laurie, and thank you for sharing your feedback about your experience with Instant Checkmate. We regret to hear that our service did not meet your expectations and would like to address your concerns.

Instant Checkmate is designed to streamline access to public records by compiling information from multiple data sources into user-friendly reports. While we strive for accuracy and comprehensiveness, the data we provide depends on publicly available records, which may vary in detail or completeness depending on the source. We aim to make this process as transparent as possible and encourage users to view our reports as a starting point for their own research.

We value all feedback and are continuously working to improve the quality and reliability of the information we provide. If you’d like to discuss your experience further or if we can assist in any way, we invite you to reach out to our support team at 877-564-3003 or via email at support@instantcheckmate.com.

Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

Instant Checkmate Customer Support

Hello Ceecee,

Your input is important to us, and we appreciate your genuine review! We recognize how upsetting it can be to encounter unexpected charges, and we want to assure you that this is not the experience we aim to provide.

Kindly note that upon enrolling in any of our numerous services, our website will guide you to our registration page, where you can peruse our various membership choices and choose the one that most suits your needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Members of Instant Checkmate have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team.

We are here to help you with your account; however, we could not find an account linked to the information you provided in your review. In order to help us locate your account and address this issue, please provide all relevant information listed below to our customer support team either through email or by calling our customer support team.

The Paypal email address or Paypal Transaction ID number associated with the charges received

We encourage you to contact our Customer Support team at 877-564-3003 or via email at support@instantcheckmate.com as soon as possible and provide the necessary information above, and we will be happy to assist you in resolving this matter with you.

Hello, Charles! Thank you for sharing your honest feedback regarding your experience with Instant Checkmate.

We apologize for any difficulty you had in finding the information that you needed. We do our best to keep our reports as current and comprehensive as we can. However, as we disclose in our Terms of Use, due to various reasons, including the nature of public data and limitations of our data sources, there may be times when the data may not be fully accurate or complete. We therefore encourage you to use our reports as a starting point for your own due diligence and hope it serves that purpose for you.

We are pleased to learn that our customer support team was able to assist you effectively. We would like to confirm that your Instant Checkmate account has been cancelled as per your request, and we have also processed a full refund to the payment method you used for enrollment. If needed, you are welcome to confirm this credit with your financial institution.

If you have any further questions, please do not hesitate to reach out to our Customer Support team at 877-564-3003 or send us an email at support@instantcheckmate.com. Your satisfaction is our primary goal, and we are here to help you in any way possible.

Respectfully,

Instant Checkmate Customer Support

We appreciate your feedback regarding our membership plans and/or billing policies. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information. Each user must individually check a box to confirm their agreement to these terms before any charges are applied. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you.

4. The Paypal email address or Paypal Transaction ID number

We encourage you to contact our Customer Support team at 877-564-3003 or at support@instantcheckmate.com, and we will be happy to assist you in resolving this matter collaboratively.

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Thank you

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Thank you for taking the time to leave us with your feedback. If this issue has not been resolved, please reach out to our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com so they can better assist you. Thank you

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Hello, Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using Instant Checkmate, and we look forward to continuing to assist you in the future. Thank you, Instant Checkmate Support

Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention. If you would like to see our pricing page, please visit https://www.truthfinder.com/pricing/

Diana - Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Wendy - Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.

Thank you for sharing this review Myra and for choosing Instant Checkmate!

We’re sorry that you were unhappy with our billing system. Instant Checkmate provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. If you have any questions regarding our billing system, please contact the Customer Support team at 1-800-222-8985.

Instant Checkmate Support

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

We’re sorry that you were unhappy with our billing system. Instant Checkmate provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. If you have any questions regarding our billing system, please contact the Customer Support team at 1-800-222-8985.

Instant Checkmate Support