Instant Checkmate Reviews

Hi Jeanne,

Thank you for your feedback, and we are glad to hear that Alejandra was patient and helpful in assisting you with finding the report you needed. We will be sure to pass along your kind words to her!

We also sincerely appreciate you bringing the technical difficulties to our attention. We apologize for the inconvenience this caused. In the meantime, here are some steps that may help resolve the issue should it occur again: refreshing or restarting your browser, ensuring your browser is up to date, checking that cookies are enabled in your browser settings, clearing your browser's cache and cookies, and if using multiple devices, disabling any VPNs or firewalls that might interfere with accessing the website.

We take website functionality very seriously and will be sure to pass your feedback along to our technical team for review.

If you experience any further issues, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Marisa,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was patient and able to resolve your issue, and it means a great deal to know that InstantCheckmate has been a valuable resource for you. We will be sure to pass along your kind words to the team!

We truly appreciate your recommendation and look forward to continuing to provide you with great service. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Judith,

Thank you so much for the wonderful feedback! We are glad to hear that both the sign up and cancellation processes were smooth and easy for you. It is especially meaningful to know that our agent took great care of you — we will be sure to pass along your kind words to the team.

We look forward to welcoming you back whenever you need us again. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Rachel,

Thank you for taking the time to share your experience. We are glad to hear that our representative was patient and helpful during your interaction, and we will be sure to pass along your kind words to the team.

We also appreciate your candid feedback regarding the opening script on our calls. Your comments have been noted and will be shared with our team as we are always looking for ways to improve the overall customer experience.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Winford,

Thank you for your feedback, and we apologize that the report did not meet your expectations. We want to provide some clarity on how our service works.

InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We are unable to request specific information for a report, as we provide whatever data is available to us through these public record sources.

Regarding the "Nearby Sexual Offenders" section, this feature is included in every report as it can be a valuable resource for members who are searching themselves and wish to be aware of any registered sex offenders near their home address or an area they may be visiting. If this is not a section you are interested in, you can simply skip past it or choose not to click on that section. Additionally, when downloading your report as a PDF, you do have the option to select which sections you would like to include and which sections you would prefer to leave out, giving you more control over the content of your downloaded report.

We understand this may not have been the information you were looking for, and we are sorry for any inconvenience. If you would like assistance navigating your report, our Customer Care team would be happy to help. Please don't hesitate to reach out at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Tony,

Thank you for your feedback, and we apologize for any difficulty you had in finding the information you needed. We want to provide some clarity on a couple of points.

Regarding phone numbers, any phone numbers associated with the person you searched would be listed under the Contact Information section of their report. What our agent was offering during your cancellation was the ability to search by phone number, meaning if you enter a phone number into our search, we can advise you on who it may be registered to — this is a separate feature from what appears in a standard report.

As for photos, InstantCheckmate only provides images that are accessible through public sources such as online profiles or social media that are directly associated with the individual. If their profile is set to private or was registered under a different name, those images may not appear in the report.

It is also important to note that InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point for your own due diligence and to independently verify any information before relying on it.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Carrie,

Thank you so much for taking the time to share your experience! We are so pleased to hear that our team member was helpful, efficient, courteous, and polite during your interaction. We will be sure to pass along your kind words — feedback like yours truly makes a difference!

We sincerely appreciate your recommendation and are glad to have you as an InstantCheckmate member. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Veronica,

Thank you for taking the time to share your feedback! We're glad to hear that Manuel was able to assist you politely and efficiently with your cancellation and refund. Your kind words mean a lot to us and to Manuel.

We appreciate your feedback regarding the cancellation process. We understand that different methods of cancellation may be more convenient for different customers, and we value your input on this.

If you have any further questions or need assistance in the future, please don't hesitate to contact our Customer Care team at (877) 564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Marilyn,

Thank you so much for sharing your experience! We're genuinely glad to hear that InstantCheckmate was able to help you locate and contact your son, his girlfriend, and the kids during a concerning time. Knowing that our service played a role in helping you confirm their safety means a great deal to us.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We're grateful we could be there when you needed us!

InstantCheckmate Customer Support Team

Hi Diana,

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was able to assist you professionally and efficiently with your billing concern. Providing polite, helpful service is always our goal, and we're glad we could resolve the issue and stop the recurring charges for you.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We appreciate your feedback and thank you for giving us the opportunity to help!

InstantCheckmate Customer Support Team

Hi Deb,

Thank you for bringing this to our attention. We sincerely apologize for the frustration you experienced while trying to download your reports and for the difficulty you encountered during your call with our technical support team.

We want to clarify that our support team does not currently have screen-sharing or remote access capabilities, which is why the representative was unable to accommodate that request. We understand this limitation can make troubleshooting more challenging, and we apologize if this wasn't clearly communicated during your call.

* If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don't resolve the issue, please don't hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) We're happy to assist you further and ensure the problem is resolved.

InstantCheckmate Customer Support Team

Dear Robert,

Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what Instant Checkmate provides.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible current and past addresses, criminal and traffic records where available, sex offender registry information, and possible relatives or associates. The information shown depends on what records are available for a particular individual, and results can vary.

Due to the nature of public record information, the public records and commercially available data sources used in the Background Information Services may contain errors. Source data may be reported or entered inaccurately, processed incorrectly, or otherwise contain defects. Instant Checkmate is not the source of the data, nor are the reports a comprehensive compilation of all available information. Any information obtained should be independently verified before being relied upon.

We’re also sorry for the frustration you experienced while attempting to cancel, including issues with the automated system. That is not the experience we want for our members, and your feedback has been noted for further review.

If you need additional assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Loryanna,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify how Instant Checkmate works and what information it can and cannot provide.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible addresses, phone numbers, criminal or traffic records where available, and other records sourced from government and lawful public databases. However, Instant Checkmate does not provide access to private or real-time data, and we do not track or display social media activity, websites someone has visited, text messages, emails, or any form of personal communications. That type of information is private and not accessible through our service.

We strive to clearly outline these limitations on our website and within the member experience, and we regret if any expectations were unclear.

After further review, we’ve confirmed that your account has been canceled, and all charges have been fully reversed back to your original payment method. No further billing will occur.

If you have any additional questions or need further assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Elaine,

Thank you for your review. We’re glad to hear that you found Instant Checkmate to be affordable, easy to understand, and helpful when researching unknown individuals. Providing access to information such as possible addresses, phone numbers, relatives, birthdates, and available public records is exactly what our service is designed to support, and we appreciate you taking the time to share your experience.

If you ever have questions about your account or need assistance, our Member Care team is available by phone at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Mr. Brady,

Thank you for taking the time to share your concerns. We understand how unexpected charges and unmet expectations can be frustrating, and we appreciate the opportunity to respond.

When enrolling in Instant Checkmate, customers are guided through a registration process where all membership options and billing details—including automatic recurring subscription terms—are clearly disclosed. During sign-up, customers must acknowledge and agree to these terms multiple times before completing registration. In addition, a welcome email is sent after enrollment that reiterates the membership is recurring and will continue until canceled.

Memberships may be canceled at any time by accessing the online account, contacting phone support, or using live chat. Refunds are issued in accordance with our refund policy, which is why only certain charges may be eligible for reversal.

Regarding report content, Instant Checkmate compiles information from publicly available records and commercially available data sources. Due to the nature of public records, source data may sometimes be incomplete, outdated, or inaccurately reported. Instant Checkmate is not the original source of this data, nor are reports intended to be a comprehensive or guaranteed record. We encourage all users to independently verify any information before relying on it.

If you would like further assistance or have questions about your account, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Robert,

Thank you for taking the time to share your experience. We’re very glad to hear that the support you received was outstanding and that our representative was able to efficiently resolve your concern while providing attentive and genuine assistance. Feedback like yours means a great deal to our team and reinforces the level of service we strive to provide every day.

If you ever need assistance in the future, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear John,

Thank you for your feedback and for sharing your experience. We’re glad to hear that the account closure was handled promptly and that you were satisfied with the service. We truly appreciate your kind words and are happy to know you would consider returning to Instant Checkmate in the future.

If you ever need assistance or have questions down the road, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. (Holiday hours may vary.)

We appreciate you taking the time to leave your comments and wish you all the best.

Instant Checkmate Customer Support Team

Dear Jeaneane,

Thank you for taking the time to share your feedback. We’re pleased to hear that our Customer Support team was helpful, professional, and able to address all of your concerns. Providing a smooth and supportive experience is very important to us, and we’re glad everything worked as expected.

If you ever need assistance in the future, our Customer Care team is available at (877) 564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).

Instant Checkmate Customer Support

Dear Patricia,

Thank you for your feedback. We appreciate you taking the time to share your experience, and we understand how frustrating it can be to realize you were enrolled in a subscription you didn’t intend to keep.

During the registration process, our website provides a clear and detailed page where members review and select a membership plan. Important information—including billing details and automatic renewal terms—is disclosed before checkout, and users are required to acknowledge these terms prior to completing payment. That said, we understand these details can sometimes be overlooked, and we’re sorry for any confusion this may have caused.

We’re glad to confirm that your membership has been successfully canceled, and no further charges will be applied. If you have any questions about your account activity or would like to review past charges, our Customer Support team is available to help.

You can reach us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Sean,

Thank you for your feedback. We’re happy to hear that you’ve had a positive experience using Instant Checkmate and that our people search tools have been helpful in locating friends and information accurately. Your recommendation truly means a lot to us, and we appreciate you taking the time to share your experience.

If you ever need assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Shirley,

Thank you for sharing your experience.

We understand how concerning it can be to notice unexpected charges, and we appreciate you reaching out so our team could review your account. We’re glad to hear that after speaking with our support team, your membership was canceled and you’re feeling more at ease.

Providing clear assistance and helping resolve concerns promptly is important to us, and we’re pleased we were able to address this for you.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

We appreciate your feedback and thank you for taking the time to share your experience.

Instant Checkmate Support

Thank you for sharing your feedback. We’re sorry to hear that the service did not meet your expectations. Instant Checkmate provides access to public record information compiled from multiple sources, and the availability and level of detail in reports can vary depending on what is publicly accessible at the time of the search.

We understand your frustration and would like the opportunity to review your experience more closely. Our support team has also reached out via email to confirm account activity and next steps, and we’re happy to help clarify what was included or address any concerns regarding billing or access.

If you’d like additional assistance, please contact our support team at 877-564-3003 or by email at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Sherie,

Thank you for taking the time to share your experience. We’re glad to hear that our customer care team provided professional and knowledgeable support and made the cancellation process easy for you. We appreciate your kind words and will be sure to pass your feedback along.

If you need any further assistance in the future, please don’t hesitate to contact our support team at 877-564-3003 or by email at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Fred,

Thank you for sharing your concerns. We understand how upsetting it can be to see information that appears outdated or incorrect, especially when it involves a family member.

Instant Checkmate reports are compiled using publicly available records from a variety of sources. The availability, accuracy, and recency of information can vary based on how and when those records are reported by the original sources. Some records may not be available, may be delayed in updating, or may not appear if they are not publicly accessible at the time of the search.

We’d like the opportunity to review this more closely and assist further. We’ve requested additional details so our support team can better understand what you’re seeing and help clarify the results. You may also contact us directly at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

We appreciate you taking the time to share this feedback, as it helps us continue to improve how information is presented and explained.

Instant Checkmate Support

Hi Rina,

Thank you for taking the time to share such detailed feedback. We’re glad to hear the service was useful and that our representatives were able to provide the information you needed promptly. It’s especially helpful to know that our live agents made a positive impact.

We also appreciate your candid comments about the automated system and the cancellation experience. Feedback like this helps us identify where improvements are needed, and we’re actively working to make these processes clearer and easier for customers.

If you ever need assistance in the future, we encourage you to reach out to our live support team directly at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Thank you again for sharing your experience.

Instant Checkmate Support

Hi Clancy,

Thank you for taking the time to share your experience. We’re sorry to hear that the service did not meet your expectations, particularly regarding the specific information you were hoping to find. We understand how frustrating that can be.

Instant Checkmate reports are compiled using publicly available records, and the availability of certain details can vary depending on what has been reported or is accessible through public sources. Some information may not be available for every individual, and additional searches or features may require separate access as outlined during the sign-up process.

We’re glad our support team was able to assist you and address your concerns, and we appreciate you acknowledging that experience. Your feedback is valuable and helps us continue to improve how we communicate report scope and pricing.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or via email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Gail,

Thank you for sharing such thoughtful feedback. We’re glad to hear Christopher provided helpful, polite support and followed up with clear confirmation after your call. It’s great to know the service helped you reconnect with classmates and supported your plans for your reunion. We appreciate you taking the time to recognize both our team and your experience.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Marla,

Thank you for sharing your feedback. We’re glad our team was able to assist you and help locate your account so your concerns could be addressed. Providing clear support and working toward resolution is important to us, and we appreciate you taking the time to acknowledge that experience.

Instant Checkmate and TruthFinder are separate services, each with their own systems and processes. While we can’t speak to interactions outside of Instant Checkmate, we’re pleased that our support team was able to assist you directly.

If you need any further help in the future, our support team is always available at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Susan,

Thank you for taking the time to share your experience.

While the information you were looking for was not available, we’re glad our team was able to assist promptly and complete your cancellation as requested. We appreciate you noting the professionalism and willingness of our representatives to help explore available options.

If you have any questions in the future or need assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate your feedback and wish you the best moving forward.

Instant Checkmate Support

Hi Amelia,

Thank you for taking the time to share your experience. While we’re sorry the information you were searching for wasn’t available, we’re glad to hear that the cancellation process was straightforward and that our customer service agent provided exceptional support. Providing clear, respectful assistance is important to us, and we appreciate you recognizing that effort.

If you ever have questions in the future or need further help, our support team is always available at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Dear JJ,

Thank you for sharing your feedback. We’re sorry to hear that the phone report did not meet your expectations and understand how disappointing that can be.

Instant Checkmate phone reports are based on publicly available information associated with a phone number. Depending on what data is accessible, reports may include possible owner details, carrier information, and location history where available. These reports do not include call logs, lists of numbers dialed, or the content of text messages, as that information is not publicly accessible.

We appreciate you taking the time to share your experience and your feedback helps us better understand where expectations may not align. If you have questions about what information may be available for a specific number or would like additional assistance, our support team is available at 877-564-3003 or by emailing support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Respectfully,

Instant Checkmate Support

Hi Tom,

Thank you for taking the time to share your feedback.

Instant Checkmate subscriptions include clearly disclosed billing terms at the time of enrollment, including trial pricing, recurring subscription fees, and renewal timing. These details are presented prior to purchase and are also outlined in the confirmation materials provided at signup.

Our records confirm that you contacted support to review your account and billing. During that interaction, your subscription was successfully canceled, ensuring no further charges would occur. Following a review of the account, a refund for the most recent monthly charges has also been issued back to the original payment method.

Access to the account remained available through the end of the then-current billing period, and a cancellation confirmation email was sent for your records.

We appreciate you sharing your feedback regarding pricing visibility and billing expectations, as customer input is regularly reviewed as part of our ongoing efforts to improve clarity and user experience.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Jeffrey,

Thank you for taking the time to share your feedback.

We appreciate your continued interest in Instant Checkmate. Promotional offers are made available when applicable, and eligibility can vary based on account status and timing. During your recent call with support, our representative reviewed your account, assisted with payment setup, and confirmed that your subscription was successfully reactivated.

Our team also provided guidance on navigating the platform, reviewing payment settings, and accessing prior searches. Your account is currently active, and support remains available should you need additional assistance.

If you have any questions or would like further help, please contact us at 877-564-3003 or email support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Richard,

Thank you for sharing your experience.

Instant Checkmate provides access to publicly available records from third-party sources, and the type and depth of information available can vary depending on the records associated with a search. We understand that the service may not be the right fit for everyone and appreciate you sharing your perspective.

Our records confirm that you contacted support, your account was canceled, and a full refund was successfully processed. No further charges will occur.

If you have any additional questions, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Anna,

Thank you for taking the time to share your feedback.

Instant Checkmate provides access to information sourced from publicly available records and third-party data providers. Because public records are maintained externally and updated on different schedules, some information may reflect historical data or may not always capture the most recent changes. Shared names or similar identifying details can also impact how results appear.

We understand how frustrating that can be, and we appreciate you raising the concern. Our reports are intended to serve as a starting point for research, and users may be able to improve results by refining their search with additional details when available.

Regarding your account, our records confirm that you contacted support, your membership was canceled, and a full refund has been successfully processed. No further charges will occur.

If you have any additional questions or would like further clarification about how reports work or how to refine a search, our support team is available to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate your feedback and the opportunity to address your concerns.

Instant Checkmate Support

Hi Norman,

Thank you for sharing your feedback.

Our records show that our team provided guidance regarding the cancellation process through multiple email responses and that cancellations require verification by phone. We can confirm that you have since contacted support, your subscription has been successfully canceled, and a cancellation confirmation email has been re-sent for your records.

At this time, the account is fully canceled and no further charges will occur.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate you taking the time to share your experience.

Instant Checkmate Support

Dear John,

Thank you for your feedback and for sharing your experience with Instant Checkmate. We’re glad to hear that the service was helpful in reconnecting you with long-lost family and friends, and that you found the background reports detailed and valuable.

We understand wanting clarity around available features and whether processes have evolved since your last use. Our tools and workflows are continually reviewed and updated to improve usability and help users better understand the information available to them. Your feedback is appreciated and helps inform those ongoing improvements.

If you decide to use Instant Checkmate again and would like a walkthrough of current functionalities or assistance determining which features may best fit your needs, our Customer Support team would be happy to help. You can reach us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Gail,

Thank you for your feedback and for taking the time to share your experience with Instant Checkmate. We’re glad to hear that Ariana was helpful, informative, and a pleasure to work with. Providing clear and supportive customer service is very important to us, and we’ll be sure to pass along your kind words to her.

We also appreciate your understanding and your acknowledgment of the value our service provides. Feedback like yours means a great deal to our team.

If you ever need assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Monique,

Thank you for taking the time to share your feedback.

Instant Checkmate provides access to certain publicly available records and background information, but it does not provide official documents such as marriage certificates. Those records are typically maintained by county or state agencies and must be requested directly from the appropriate jurisdiction.

Our records show that you contacted support, and the representative reviewed your account, explained these limitations, and offered guidance on how our service may still help identify related details, such as past addresses or associated individuals, which can sometimes assist when contacting the correct records office. We appreciate your acknowledgment of the representative’s professionalism and courtesy during that interaction.

Your account remains active, and if you’d like assistance refining a search or understanding what information may be available through our platform, our support team is happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We value your feedback and appreciate the opportunity to clarify.

Instant Checkmate Support

Thank you for your feedback. We appreciate you taking the time to share your perspective and would like to provide clarification while addressing your concerns.

Instant Checkmate is a people-search service that compiles information from a variety of publicly available sources and licensed third-party data providers. Our platform is designed to help users conveniently access and review this information in one place for lawful, personal use. As disclosed in our Terms of Use and throughout the site, the information presented may not always be complete or fully up to date, and we encourage users to independently verify details they consider important.

We understand your concerns regarding the value of the service. While some public records may be obtainable individually through other sources, many users choose Instant Checkmate for the convenience of consolidated access, search tools, and time savings. The service is not intended to mislead or misrepresent information, and reports reflect what is available from the underlying sources at the time they are generated.

We have confirmed that your trial subscription has been canceled, and a full refund has been issued. No further charges will be processed. If you have additional questions about how the service works or your account status, our support team is available to assist.

You may contact Instant Checkmate Customer Support at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Jeff,

Thank you for sharing your experience. We understand how frustrating it can be to receive information without clear context, and we’re sorry for the delay you experienced while waiting for a supervisor callback.

To clarify, Instant Checkmate does not create, alter, or verify information. Our reports compile data by name from publicly available records and commercially available third-party sources. Due to how public records are collected and reported, we’re not always able to point to a single specific source for each data point, and information may be incomplete, outdated, or incorrectly associated. As outlined in our Terms of Use, reports are not a comprehensive compilation of all records and should be independently verified before being relied upon.

https://suppression.peopleconnect.us/login, and follow the verification steps to confirm the correct record. The information provided during this process is used only for verification purposes.

We can also confirm that your account has been canceled and a full refund has been issued. You’ll continue to have access through the end of your current billing cycle.

If you need further assistance or would still like to speak with a supervisor, our Customer Care Team is available at 877-564-3003.

Instant Checkmate Customer Support Team

Dear Wayne,

Thank you for sharing your experience with us. We understand how concerning it can be to notice charges you weren’t expecting, and we appreciate the chance to provide some clarity.

When an Instant Checkmate membership is activated, the recurring billing terms are clearly presented before the purchase is completed and must be acknowledged multiple times during the checkout process. We do not offer a one-time or single-month service. After enrollment, a welcome email is also sent that outlines the subscription price and automatic renewal terms. To avoid future charges, the membership needs to be canceled before the next billing cycle.

Members are always able to cancel by logging into their account, contacting phone support, or using our online chat system. While we understand your disappointment regarding the refund amount, the adjustment already provided reflects the maximum available under our policies. We can also confirm that your account has been canceled and that no further charges will be billed.

If you have any questions or would like help reviewing your account, our Customer Care team is available at 877-564-3003 and will be happy to assist.

Instant Checkmate Customer Support Team

Thank you for sharing your experience with us, Madelynn.

We’re glad to hear that once you were connected with an agent, your concerns were addressed right away and handled professionally. We appreciate your patience during the brief wait time and are happy to know our team was able to resolve your billing question to your satisfaction.

If you ever need additional assistance, we’re here to help at 877-564-3003 or support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Tom,

Thank you for your review. We’re sorry to hear that the service did not meet your expectations, and we appreciate the opportunity to clarify how Instant Checkmate works.

Your membership includes unlimited searches by name or address, and all public record information available through those searches is included at no extra cost. Optional features—such as searching by phone number or email address to identify the owner of a number or email—are add-on services that some customers choose to purchase, but they are never required to use the core product.

Instant Checkmate compiles data from public records and commercially available sources. Because this information originates from third-party databases, federal, state, and local agencies, and other public sources, the availability and completeness of specific details can vary. We do not create or modify public records; we simply provide access to the information that is currently reported by those sources.

We have confirmed that your account has been canceled and that a full refund has been issued. Please allow 3–5 business days for the funds to reflect in your account, depending on your financial institution.

If you have further questions or would like help reviewing any of your searches, we’re here to assist at 877-564-3003 or support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Eric,

Thank you for your review.We’re glad to hear that our associate provided professional and competent support while helping you reactivate your account. We understand how frustrating it can be to navigate payment issues, especially when dealing with potential fraud on a debit card.

At this time, we do not offer EFT as a direct payment method. However, we do provide the option to use PayPal, which many customers find helpful when they are waiting for a replacement card or managing temporary banking disruptions. Your feedback is valuable and helps us continue reviewing our available billing options.

If you need any further assistance, please feel free to contact our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Dear John,

Thank you for your feedback. We’re glad to hear that you found the information helpful and that our team was able to resolve your billing concern quickly and efficiently.

During enrollment, we provide full details regarding membership plans, recurring billing, and renewal terms so customers can make an informed decision. We’re happy we could clarify this for you and ensure everything was taken care of.

We appreciate your recommendation and are grateful for your willingness to use our service again in the future.

If you ever need further assistance, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Lisa,

Thank you for your review. We understand how frustrating unexpected charges can be, and we appreciate the opportunity to clarify what happened.

You had two active subscriptions under your account: the Unlimited Person Reports plan and the Unlimited PDF Access add-on. While you successfully canceled your Unlimited Person Reports subscription, the PDF Access subscription remained active, which is why you were billed again on December 2.

We can confirm that all subscriptions on your account are now canceled, and no further billing will occur. We have also issued a refund for the most recent charge. Please allow 3–5 business days, depending on your financial institution, for the funds to reflect back in your account.

If you need any additional assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Lanie,

Thank you for your review. We're so glad to hear Christopher was able to support you through this stressful situation. Recovering from scams and handling security concerns can be overwhelming, and it’s wonderful to know he guided you through your options, helped you update your account details, and even called back when the line disconnected.

We’re especially pleased he was able to help identify those old emails and ensure everything was properly secured. Your feedback means a lot, and we appreciate you taking the time to share your experience.

If you ever need further assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Scott,

Thank you for your feedback. We’re sorry to hear about the trouble you experienced while trying to obtain your receipt.

All customers are able to download their receipts directly from their account settings. Simply log in and navigate to Account > Order History, where you can download individual receipts for any of your billing cycles. This will provide the documentation you’re looking for.

Additionally, please remember that our Terms of Use prohibit using the Instant Checkmate website for any purpose other than personal use.

If you need further assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Cheryl,

Thank you for your review and for sharing such positive feedback about your experience. We’re delighted to hear that you received your report quickly and that everything went smoothly. It’s wonderful to know our representative was professional, friendly, and accommodating while assisting with your cancellation. We truly appreciate your kind words about our team and service.

If you ever need help again in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jan,

Thank you for your review and for sharing your experience. We’re glad to hear that Christopher was thorough, helpful, and dedicated to assisting you with your cancellation. It’s also wonderful to know that Instant Checkmate was able to provide the information you needed during your time with us. We truly appreciate your kind words.

If you ever have questions in the future or need additional support, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Christopher,

Thank you for your review and for sharing your concerns. We’re sorry for any confusion regarding your subscription. Instant Checkmate does not offer a PDF conversion service. Our platform provides access to public records, and the optional PDF add-on simply allows users to download their reports as PDFs so they can save or print them.

It appears the PDF access add-on was not canceled, which caused the recurring monthly charges. We understand how frustrating that can be, especially when the service wasn’t used. We can confirm that your subscription is now fully canceled, and no further billing will occur.

If you have any additional questions or need further assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jeanette,

Thank you for your feedback. We’re glad to hear that Christopher was helpful and kind while assisting you. We understand how important it is to prioritize expenses, especially after a job loss, and we’re glad we could make the cancellation process smooth for you.

If you ever decide to return in the future or need assistance with anything else, our Instant Checkmate Customer Support team is here to help at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for your review. We’re sorry to hear you had trouble signing up for your trial membership and were repeatedly redirected back to the beginning of the process. We understand how frustrating that can be. We’re glad, however, that our representative was able to assist you promptly and that you had a helpful and friendly experience once you reached out.

If you ever need assistance again or have questions about using the service, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Esther,

Thank you for your review. We’re so happy to hear that your experience with our representative was such a positive one. It’s wonderful to know he was kind, patient, and genuinely committed to resolving your concerns. We love hearing that his sincerity and willingness to help made the call the best part of your day.

If you ever need additional support, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jack,

Thank you for your review. We’re glad to hear our representative was helpful and that your cancellation request was handled quickly and without any extra hassle. It’s great to know you’d consider using our service again in the future if needed.

If you ever have questions or need further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear John,

Thank you for your review and for bringing your concerns to our attention.

We’re glad to hear the agent you spoke with was helpful, but we’re very sorry that the product did not meet your expectations. We understand how important military records and printable reports are for your needs.

Due to the nature of public record information, the records available in our reports can vary from person to person. Source data can sometimes be reported or entered inaccurately, may not be comprehensive, or may not be available for every individual. Our Background Information Services are not the original source of this data, and no public record search can guarantee that every type of record—such as military records—will always be found. Because of this, we always recommend independently verifying any critical information.

Regarding the printable PDF, we apologize for any confusion. The downloadable PDF option is an additional subscription feature, which is why it appears as a separate $3.99 service. We understand how this could feel misleading, and we’ve shared this feedback internally so we can continue improving how these options are presented.

We can confirm that your subscription has been canceled, and you will not incur further membership charges. A cancellation confirmation email has been sent; if you have not seen it, please check your spam or junk folder in case it was filtered there.

If you have any further questions or need additional assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary. You can also email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re sorry to hear that the report did not meet your expectations, and we understand how frustrating it can be when the information feels incomplete.

Instant Checkmate provides access to unlimited searches, compiling publicly available and commercially sourced records from third-party databases. While we work hard to present this information clearly and accurately, the content depends entirely on what is reported to us. Public records can sometimes be limited, outdated, or contain gaps—particularly when individuals share similar names or identifying details. Because of this, we always recommend independently verifying any information you intend to rely on.

We have canceled your subscription as requested. If you need help reviewing your report or have any questions, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Ian,

Thank you for your feedback and for bringing this experience to our attention. We’re very sorry for the frustration you encountered. We understand how disappointing it can be when the information in a report doesn’t meet expectations, and we apologize for the inconvenience caused during your attempts to resolve the issue.

Public records can sometimes be incomplete or contain inaccuracies due to how the data is originally reported or maintained. While we strive to present the most current and relevant information available, there are occasions when details such as birth years or ages may not match due to limitations in the underlying data sources.

We’re also sorry for the inconsistent support you received. You should never have to contact us multiple times to receive confirmation of a cancellation or refund. We’re glad that Lucca was able to promptly provide the email confirmation you needed, and we appreciate you acknowledging his assistance.

To confirm, your subscription has been canceled and all associated charges have been fully reversed. We are also taking steps internally to help prevent similar issues from occurring in the future.

If you ever need help in the future, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Jeanette,

Thank you for your review and for sharing your experience with us. We're glad to hear that Leonardo provided friendly and professional assistance, promptly canceled your subscription, and completed your refund in a timely manner.

If you need support in the future, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Robert,

Thank you for your feedback and for sharing your experience with us. We’re glad our team was able to quickly resolve the misunderstanding and process your refund. We appreciate your kind words about the support you received.

If you ever need assistance in the future, we’re here to help at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Sylvia,

Thank you for your wonderful review. We’re delighted to hear that Kendrick provided excellent support during your call on November 24. It’s great to know he was able to quickly cancel your subscription and issue your $35.47 refund without any hassle. We truly appreciate your kind words and the time you took to share your experience.

If you ever need help in the future, our Instant Checkmate Customer Support team is here for you at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Candace,

Thank you for your review and for sharing such thoughtful feedback about your experience with Lucca. We’re truly grateful you took the time to let us know.

We’re thrilled to hear how impressed you were with his customer service, clarity, and professionalism. It’s wonderful to know that even during a refund request, Lucca was able to turn the interaction into a positive experience and leave such a meaningful impression. We absolutely agree that team members like him are invaluable, and your comments will definitely be shared so his excellent work is recognized.

If you ever need further assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lou,

Thank you so much for your thoughtful review! We’re glad to hear that our service was helpful to you and that Lucca provided courteous and supportive assistance during your cancellation. We truly appreciate you taking the time to share your experience.

If you ever need help again in the future, our Customer Care team is always here to assist. You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

We wish you a wonderful day as well, and a very Happy Thanksgiving!

Instant Checkmate Customer Support Team

Hi Mark,

Thank you for your kind review! We’re thrilled to hear that our customer service representative provided clear, honest, and knowledgeable support. We take great pride in offering transparent assistance without hidden fees, so it’s wonderful to know that came through in your experience.

Your recommendation truly means a lot to us. If you or your family ever need help in the future, please don’t hesitate to contact our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi John,

Thank you so much for your thoughtful review and for being a longtime member of Instant Checkmate! We truly appreciate your loyalty and trust in our service over the years. It’s wonderful to hear that you’ve chosen to rejoin us, and we’re glad you continue to find value in our reports and tools.

If you ever have any questions about your account or need assistance managing your subscription, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com. We’re always happy to help.

Instant Checkmate Customer Support Team

Hi Stephen,

Thank you for sharing your experience! We’re so glad to hear that our representative was able to assist you with resetting your login, payment method, and personal settings. It’s wonderful to know you received helpful and friendly support.

We truly appreciate your feedback and your kind words about our team. If you ever need further assistance, please don’t hesitate to contact us at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We completely understand your perspective and appreciate the opportunity to explain.

For security reasons, certain account actions—such as cancellations or changes involving personal information—cannot be completed via email. This policy is in place to help protect our members’ privacy and prevent unauthorized access. We understand this can be inconvenient, but it’s an important safeguard to ensure your account remains secure.

We’re glad to hear that once you reached our Customer Support team, your issue was resolved quickly and professionally. If you ever need further assistance, please don’t hesitate to contact us directly at 877-564-3003 or via live chat on our website.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the automated cancellation process felt frustrating, but we’re glad one of our representatives was able to assist and make things right.

For clarity, there are several ways to cancel an Instant Checkmate membership — you can do so directly within your membership settings, by contacting our Customer Support team, or through our live agent chat for real-time assistance. We aim to make the process as simple and convenient as possible for all members.

If you have any additional questions or need help in the future, please don’t hesitate to reach out to us at 877-564-3003 or email support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi Andrea,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Christopher provided such helpful and understanding support. We truly value team members who take the time to listen and ensure every customer feels heard, and we’ll be sure to share your kind words with him and our leadership team.

If you ever need further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is always happy to help.

Instant Checkmate Customer Support Team

Hi Randy,

Thank you for your wonderful review! We’re thrilled to hear that you found Instant Checkmate easy to use, informative, and reasonably priced. It’s great to know our service provided the information you needed quickly and effectively.

We truly appreciate your recommendation and your kind words — feedback like yours means a lot to our team.

If you ever need assistance or have questions about your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Eden,

Thank you so much for your thoughtful review! We’re delighted to hear that Luca provided such quick, courteous, and professional service. We’ll be sure to share your kind words with him and our management team so he receives the recognition he deserves.

We also appreciate your continued trust in Instant Checkmate, even though the specific information you were looking for wasn’t available. Your feedback helps us improve both our service and the accuracy of our data sources.

If you ever need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience you experienced while using our service.

From time to time, we encounter activity that our system flags as suspicious or unusual, which can put both consumers and Instant Checkmate at risk. When this occurs, a temporary limitation may be placed on the account while it’s reviewed. These extra precautions are in place to help keep our users safe, though we understand how this can be frustrating when the intent behind the searches is completely legitimate.

We’re happy to confirm that your account is no longer locked, and as a courtesy, we’ve issued a full refund to your original payment method. Please allow 3–5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any further questions or need additional assistance, please don’t hesitate to contact us at 877-564-3003. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We’re thrilled to hear that our Customer Support representative provided professional, knowledgeable, and efficient service. It’s always wonderful to know that our team was able to answer your questions and resolve your concerns quickly.

We truly appreciate you taking the time to share your experience and for your willingness to recommend Instant Checkmate to your family and friends—it means a great deal to us.

If you ever need further assistance, please don’t hesitate to contact us at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), and we’re always happy to help.

Instant Checkmate Customer Support Team

Thank you for your review! We understand how concerning it can be to notice unfamiliar charges, and we’re sorry for any confusion or inconvenience this has caused. This is not the experience we aim to provide for our members.

During the registration process, our website clearly presents the membership plan details, including billing frequency and automatic renewal terms, in full compliance with applicable laws. The checkboxes confirming agreement to recurring billing appear several times before payment is submitted. Because your payment was processed through PayPal, you were also redirected to PayPal’s site, where the recurring nature of the subscription is displayed prior to completing checkout.

Additionally, we send a welcome email at the time of sign-up confirming the membership and explaining that it will automatically renew unless canceled. Our customer support phone number is always listed next to the charge on your billing statement for easy reference.

Instant Checkmate members can cancel their membership at any time by logging into their account, calling our phone support line at 877-564-3003, or using our online chat system. Our Customer Support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). If you’d like to discuss your account further, please don’t hesitate to reach out — we’re happy to help.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while accessing your report. We understand that the process can sometimes feel complicated, and we appreciate your patience in reaching out for assistance.

We value your input and are continuously working to make our service more straightforward and user-friendly for all customers. If you ever need help signing in, viewing your report, or navigating your account, please don’t hesitate to contact our Customer Support team at 877-564-3003. Our agents are happy to walk you through each step to ensure you get the information you need without any hassle.

Instant Checkmate Customer Support Team

Hi Tobias,

We’re sorry to hear about your experience. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Our reports are based on publicly available records, and certain types of documents—such as marriage certificates—are not included in our data sources.

When you search on Google, the search engine automatically displays results that match the words entered. Because Instant Checkmate is a public records search service, our website may appear in those search results if the keywords entered relate to public records. However, our site does not state that we provide marriage certificates.

We apologize for any confusion this caused. A full refund has been issued and should appear on your original payment method within 3–5 business days. If you have any further questions, please contact our Customer Support team at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We’re truly sorry to hear you weren’t satisfied with your search results. We understand how important it is to find accurate and helpful information when using our service.

Instant Checkmate reports are compiled from public and commercially available data sources, which can sometimes include errors or incomplete details. While we strive to present this information clearly, these records aren’t created by Instant Checkmate, and we always encourage independent verification of any data.

Before completing a purchase, our website clearly explains that Instant Checkmate is a subscription-based service. The plan details, billing terms, and renewal information are shown several times throughout the signup process and again in the Terms and Billing Agreement that must be accepted before payment.

Members enjoy unlimited person searches during their active month, with optional add-ons available for specialized searches like phone number or email lookups.

If you’d like to talk more about your experience or need help navigating your account, please don’t hesitate to reach out to us at (877) 564-3003. Our friendly team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), and we’re always happy to help make things right.

Instant Checkmate Customer Support Team

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service accurate and that our representative provided knowledgeable and friendly support. Delivering an exceptional experience for every member is always our goal, and it’s great to know we met your expectations.

We truly appreciate your kind words and look forward to providing the same positive experience in all your future interactions with our team.

If you ever need assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience! We work hard to ensure the accuracy and relevance of the information we provide, but we can’t guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We always encourage using the information as a helpful starting point for further research.

We’re also happy to hear that Learnardo provided great customer service and helped you cancel your subscription without any trouble. If you need anything else, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for your feedback. We understand how frustrating it can be when the information provided does not match your expectations. Our reports are built from public records and commercially available data sources, which can sometimes contain errors, incomplete information, or multiple individuals with similar identifying details. Because of these limitations, some data may not be entirely accurate or complete.

We recommend using our reports as a starting point for your own research and taking advantage of the “refine my search” option after performing a search. Adding details such as a middle name, city, or age range can often help narrow results and improve accuracy. You may also try searching only with the first and last name, along with the state, as that can potentially show results—you would just need to narrow it down by age.

If you need additional assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how important accurate results are, especially when searching for family members. Our reports are built from public records and commercially available data sources, which can sometimes contain errors, incomplete information, or multiple individuals with similar details. Because of these limitations, results may not always match the exact person being searched.

To help improve accuracy, we recommend using the “refine my search” option after performing a search. Adding more details, such as a middle name, city, or age range, can often help isolate the correct report. Please also note that our service is intended to be used as a starting point for further research and any information found should be independently verified.

If you need further assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our Customer Support team and that your issue was resolved quickly and professionally. Providing helpful, timely, and understanding service is always our goal, and it’s wonderful to know we met your expectations.

If you ever need assistance again, our team is here to help at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi,

We apologize for the difficulty you had in finding the information you were seeking. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We also want to note that Instant Checkmate does not provide birth certificates, death certificates, or driver’s license numbers in our reports.

Our service is designed to be used as a starting point for your own due diligence. To help refine results, we offer a “refine my search” option after performing a search, which allows you to add more details that may better isolate the individual you are looking for.

If you need additional assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your feedback. The information in our reports comes from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions from data providers, or when individuals exercise their right to have their information suppressed from being displayed in our reports.

It’s possible that back in 2018 you may have requested to have your information suppressed from appearing on our site, which would explain why it was available then but is no longer displayed now. Please note that suppression only removes the information from Instant Checkmate reports—it does not remove it from the original public sources.

We’re glad to hear our Customer Service team provided you with kind and efficient support, and we’ll continue working hard to improve our service. If you ever need further assistance, our support team can be reached at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience and for recommending our service — we’re so glad to hear you found it easy to use. We apologize for the trouble you encountered when trying to cancel through the automated system. We’ll be reviewing this to ensure it’s working properly and appreciate you bringing it to our attention.

If you ever need assistance with your account, our Customer Support team is happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear our representative was able to assist you quickly, though we sincerely apologize for the frustration you experienced with billing and with the information provided in our reports.

Due to the nature of public record information, the public records and commercially available data sources used in our Background Information Services may contain errors or omissions. Data may sometimes be reported inaccurately, processed incorrectly, or be incomplete. Instant Checkmate is not the source of this data, nor is it a comprehensive compilation. For this reason, we encourage members to use our reports as a starting point for their own due diligence, and to independently verify any findings.

We also understand how unexpected charges can be frustrating. Please know that when enrolling, members are directed to a registration page where billing details and automatic renewal terms are clearly disclosed in accordance with applicable laws, and users must confirm their agreement before completing payment. Members may cancel their account anytime by logging in, contacting phone support, or using our online chat.

If you’d like further assistance or to discuss your experience in more detail, please don’t hesitate to contact our Customer Care team at 877-564-3003 or via email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for your feedback and for being a valued member. We’re glad to hear that you found our service helpful and that you would consider using it again in the future.

Per your request, we have canceled your subscription so you will not see any further charges.

If you ever decide to return, we’ll be here to assist you again. In the meantime, if you have any additional questions, our Customer Care team can be reached at 877-564-3003 or by email at support@instantcheckmate.com.

We appreciate your time with us and look forward to serving you again in the future.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We’re so glad to hear that Kelly was able to quickly assist you and provide clarity regarding your previous charge. Our team always aims to deliver clear and helpful support, and it’s wonderful to know your concern was resolved to your satisfaction.

If you ever have additional questions or need further assistance, please don’t hesitate to reach out to our Customer Care team at 877-564-3003 or by email at support@instantcheckmate.com. We’ll be happy to help.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We sincerely apologize that the report you received did not provide the information you were expecting. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. For this reason, we encourage members to use our reports as a starting point for their own due diligence.

That said, we’re very pleased to hear that our representative was able to assist you quickly, issue a full refund, and leave you pleasantly surprised with the level of service provided. Ensuring our members feel supported and taken care of is always a top priority for us.

If you need any additional assistance, our Customer Care team is available at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Customer,

Thank you for taking the time to share your feedback. We’re pleased to hear that Miguel was able to provide you with a positive customer service experience. We will make sure your kind words are shared with him.

We also appreciate your concerns regarding the service itself. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. For this reason, we always encourage members to use the information in our reports as a starting point for further research, rather than as a sole source of truth.

If you have any additional questions or would like further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We’re glad to hear that our representative provided professional and courteous support, and we truly appreciate your kind words.

Regarding your search results, please note that our reports are based on publicly available records. In some cases, certain information such as bankruptcy filings may not be available if the individual has not officially filed, or if the records have not yet been updated in the public databases we rely on. While we work hard to provide as much accurate and timely information as possible, results can vary depending on the availability of records.

We’re grateful for your thoughtful feedback and your consideration of our service in the future. If you ever need further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you so much for sharing your kind words. We’re thrilled to hear that your experience with our support team was prompt, courteous, and helpful. Providing clear answers and respectful service is very important to us, and it’s wonderful to know we met your expectations.

If you ever need assistance in the future, our Customer Support team will be more than happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com. Our hours are Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience! We’re glad to hear you were able to find the information you needed and that our team was able to assist you promptly with your subscription and refund. We understand how easy it is to forget to cancel, and we’re always happy to help in those situations.

Your recommendation means a great deal, and we appreciate you taking the time to share your positive experience with others. If you ever need assistance again, please don’t hesitate to reach out to us at 877-564-3003, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern).

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear your phone experience was smooth, and we appreciate you taking the time to share your thoughts.

However, we do want to clarify an important point regarding the intended use of our services. Instant Checkmate is a public records search service and may not be used for any business or Fair Credit Reporting Act (FCRA) purposes. This includes, but is not limited to:

Making decisions about hiring, promotion, reassignment, or continuation of employment for anyone (including caregivers, contractors, volunteers, or household employees)

Making decisions about renting or selling residential property

Determining eligibility for credit, insurance, housing, employment, or any other use that requires FCRA compliance

We have a strict zero-tolerance policy for any prohibited use. More details are available in our Terms of Use here: https://www.instantcheckmate.com/terms-of-use/

We have canceled and refunded your account in full, and no further charges will occur. The account has also been disabled to prevent any additional access.

If you have any questions, our Customer Service team is available at 877-564-3003, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re very sorry to hear about the challenges you’re facing with identity misuse within your family, and we truly understand how stressful and overwhelming that can be. We’re glad to know that Instant Checkmate has been a helpful resource in narrowing your search and giving you some peace of mind during such a difficult situation.

If you need any further assistance with your account or additional guidance on using our search tools, our Customer Support team is here to help at 877-564-3003 or support@instantcheckmate.com.

We appreciate your trust in us and are grateful that we could play a part in supporting you.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for sharing your experience! We’re delighted to hear that you found our database helpful and that our Customer Support team provided excellent service. It’s great to know that our reports have assisted you in reconnecting with old classmates, learning more about new neighbors, and verifying important details before making decisions.

We truly value your feedback and are glad Instant Checkmate has been a useful resource for you. If you ever need further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your experience! We’re happy to hear that you found our site useful and that our Customer Support team provided great service. While public records can sometimes vary in availability and timeliness, we’re glad that the information you accessed was valuable, especially when paired with other resources.

We truly appreciate your trust and look forward to assisting you again in the future if the need arises. If you ever have any questions, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your experience! We’re glad to hear that you were able to find the information you needed through our service. It’s also great to know that the cancellation process was simple once you no longer required access.

Should you ever need our services again in the future, we’ll be happy to assist. In the meantime, if you have any additional questions, our Customer Support team can be reached at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the information you were hoping to find was not available in our reports. Instant Checkmate compiles data from public records and commercially available sources, but certain details—such as past marriages—are not always consistently reported or accessible. Because of these limitations, our reports should be viewed as a helpful tool and starting point, rather than a complete or guaranteed source of every record.

We are glad to hear that our Customer Support representative was able to promptly assist you and issue a full refund. Your feedback is very important to us, and we will continue working to make our service as clear and useful as possible.

If you have additional questions or need further assistance, our team is always happy to help at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re very sorry to hear that the report you received did not reflect the most recent events you were looking for.

Instant Checkmate works by compiling information from public records and commercially available data sources. While we strive to provide the most current and accurate details possible, there are occasions when updates are delayed or incomplete due to how quickly—or inconsistently—certain records are reported by official sources. This can result in some events, such as recent arrests, not appearing immediately in a report.

Because of these limitations, our reports are best used as a helpful starting point for your own research rather than as a comprehensive or real-time record. We always recommend independently verifying any critical information you find through our service.

We truly value your input, as it helps us continue improving the experience for our members. If you would like further assistance with your account, our Customer Support team can be reached at 877-564-3003 or by emailing support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you so much for sharing your positive experience! We’re glad to hear that Instant Checkmate was able to give you clarity and peace of mind. Knowing we could help lift your worries means a lot to us.

If you ever need our services again in the future, we’ll be here to assist you. In the meantime, if you have any questions or need support, please don’t hesitate to give us a call at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for taking the time to update your feedback and for recognizing Aria’s helpfulness — we’ll be sure to share your kind words with her. We’re sorry for any confusion and frustration you’ve experienced regarding your cancellation and refund.

We can confirm that your account has been fully canceled, and a refund was issued on September 26. Please note that depending on your financial institution, refunds can take 3–5 business days to process, and most banks do not count weekends in this timeframe.

We truly appreciate your patience and understanding, and we’re glad Aria was able to assist you. If you have any further questions or concerns, please don’t hesitate to give us a call at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing your feedback. After reviewing your account, it appears that the login you are currently using is tied to an account that was canceled on August 4, 2025. The last charge on this account occurred in May 2025, and since the account is no longer active, you’re unable to access new reports through that login.

We also found that your active account is registered under a different email address. To access your membership and reports, you’ll need to log in with that email. If you’re unsure which email is linked, our team will be happy to verify and assist.

Please reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.) We’ll make sure you can log in and use your account without any further issues.

Instant Checkmate Customer Support Team

Hi there,

We understand how frustrating it can be when the information you’re seeking isn’t available in a report. While we work hard to ensure the accuracy and relevance of the data we provide, we cannot guarantee it will always be complete. This is due to the nature of public records and the limitations of the sources we rely on.

To clarify, we do not advertise or provide access to official certificates such as death or marriage records, as those are not available to us. In some cases, if a passing has been reported through public data sources, our system may display confirmation of death and the date, but this information is not guaranteed to be present in every report.

We encourage you to use the information in our reports as a starting point for further research. If you’d like further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

We apologize for the difficulty you experienced and appreciate you sharing this feedback. We gather data from public records and other reliable sources to provide as much accurate and up-to-date information as possible. However, as noted in our Terms of Use, we cannot guarantee that all information will be available, accurate, or complete due to the inherent limitations of public records.

Military records can sometimes be included in our reports, but only if they have been released as part of the public record. When that data is not made available by the source, it unfortunately cannot appear in the results.

We’re glad to hear our support team was courteous, assisted you promptly, and ensured your account was canceled and refunded in full. If you need further assistance, please don’t hesitate to reach out to us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

Thank you for bringing this to our attention. We sincerely appreciate your feedback regarding the technical difficulties you experienced. Here are a few steps that may help resolve issues like the one you encountered:

*Refresh or restart your browser.

*Ensure that your browser is up to date.

*Check that cookies are enabled in your browser settings.

*Clear your browser’s cache and cookies by visiting your browsing history.

*If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don’t resolve the issue, please don’t hesitate to contact our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. We’ll be happy to assist you further and make sure everything works as it should.

After reviewing your account, we can also confirm that it has been canceled and fully refunded.

Instant Checkmate Customer Support Team

Hi there,

We’re sorry to hear you found the experience time-consuming and the results less precise than expected. We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and the limitations of our data sources.

We encourage you to use our reports as a helpful starting point for your own due diligence, and we hope they provide value in that way. If you’d like assistance navigating the site or have questions about your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or support@instantcheckmate.com. Our team is happy to help.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience! We’re happy to hear that our Customer Service agent was able to quickly resolve the issue you were experiencing and provide knowledgeable support. Your feedback means a lot to us, and we’ll be sure to share your kind words with our team.

If you need any further assistance, please don’t hesitate to contact us at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi,

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online, contacting our phone support team, or using our online chat system. After reviewing your account, we can confirm that your subscription was canceled during your recent call. Prior to that call, we did not have a record of any cancellation request on file.

If you’d like additional assistance or confirmation, please don’t hesitate to reach out to our Customer Care department at 877-564-3003. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing such wonderful feedback! We’re delighted to hear that our site has been helpful for your genealogy research and that you’ve had a positive experience with our team.

We’ll be sure to share your kind words—they’ll be thrilled to know their efforts are making a difference.

If you ever need additional assistance, please don’t hesitate to call us at 877-564-3003. Our Customer Support is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Amanda,

Thank you for sharing your feedback. We’re glad to hear that our representative was able to assist you, but we’re sorry to learn that the report did not meet your expectations. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use the provided information as a foundation for further research.

If you’d like us to review your account further, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com. We’ll be happy to help.

Instant Checkmate Customer Support Team

Hi there,

Thank you for taking the time to share your experience! We’re glad to hear our agent was able to review your account history and find a plan that better fit your needs. We’ll be sure to share your feedback with our team—it’s always encouraging to know when our representatives make a positive difference.

. We’ll be happy to help.

Instant Checkmate Customer Support Team

Hello,

Your feedback is greatly appreciated, and we understand how frustrating unexpected charges can be. We want to assure you that this is not the experience we strive to provide for our members.

When enrolling in any of our services, our website directs you to a registration page where you can review membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including automatic renewal terms — are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before completing registration.

To make managing your account easier, we provide several ways to cancel: by calling our support team, using our IVR phone system, starting a live chat, or logging into your account and updating your membership settings directly. If you’d like assistance with a resolution, please reach out to our Customer Care department at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hello,

We’re so glad to hear that our support team was able to provide you with such a positive experience! It’s wonderful to know that your questions were answered quickly and clearly, and that our representative made you feel comfortable and supported throughout the call. We’ll be sure to share your kind words with our team — feedback like this reminds us why we do what we do.

, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for sharing your thoughts regarding our membership plans and billing policies. In compliance with applicable laws, all key details, including billing terms and automatic renewal policies, are clearly presented before payment information is submitted. Additionally, each user must check a box agreeing to these terms prior to being charged.

With each purchase, you would have needed to agree to the service and its price individually. This process is designed to ensure that every customer clearly acknowledges the subscription details before completing the purchase.

We have confirmed that during your call with our representative, your subscriptions were canceled and all charges were reversed. Please allow 3–5 business days for the refunds to reflect on your account.

If you have any further questions or concerns, our Customer Support team is available at 877-564-3003.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how frustrating it can be when the information in a report does not meet expectations. Our service compiles data from public records and other commercially available sources, which means that results can sometimes contain errors, variations, or incomplete details. We do not provide access to private information such as bank accounts — only publicly available records.

Regarding billing, after reviewing your account, we can confirm you were not charged for any additional months. Because the subscription was not canceled during the initial month, a renewal attempt was made; however, that charge did not process successfully, and no payment was collected. Your account has since been canceled, and no further charges will occur.

At the time of enrollment, we make members aware that subscriptions renew automatically unless canceled, and we also advise: “Due to the nature of public record information, the public records and commercially available data sources used in the Background Information Services may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background Information Services are not the source of data, nor are they a comprehensive compilation of the data. Before relying on any data, it should be independently verified.”

If you ever need further assistance, our Customer Support Team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We understand how disappointing it can feel when the information you’re hoping to find isn’t available, even after multiple searches. Our reports are compiled from public records and other data sources, which can sometimes result in gaps or limited details depending on what is accessible at the time.

Regarding your call, the representative briefly offered a reduced-rate plan that included expanded access, but once you declined, your cancellation request was completed as asked. Your preferences are always respected, and your feedback helps us continue to improve the way we support our members.

, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how frustrating it can be when the information you’re hoping to find isn’t available. Our reports are built using public records and other data sources, which means results can sometimes vary depending on what’s accessible at the time of the search.

While we continually update our system to provide the most current and thorough information possible, there are cases where certain details may be limited or unavailable. Our reports are best used as a helpful resource to guide additional research, and we appreciate your feedback as we work to improve the service.

, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We understand how important it is to find relevant and reliable information when conducting a search. While we work hard to provide accurate and helpful data, there are times when public records and similar identifiers can lead to variations in the results.

, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

As you mentioned, your account was billed on September 8 because the subscription had not been previously canceled. The confirmation of your cancellation does explain that you will still retain access to the service until the end of your current billing cycle, but you will not be billed again after cancellation. A cancellation does not automatically reverse a charge that has already been processed.

During your call with our representative Steve, he confirmed the account was successfully canceled and issued a reversal of the pending charge. Please allow 3–5 business days for the refund to reflect, depending on your financial institution.

.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. In some cases, details such as marriage records may not be available, or shared names and similar identifiers can result in gaps or mismatches. We always recommend using our reports as a starting point for further research.

That said, we’re very glad to hear our customer service team provided you with helpful and friendly support when canceling your account. We’ll be sure to pass along your kind words to the representative who assisted you.

If you have any other questions, please don’t hesitate to reach out to our Customer Care team at 877-564-3003. We’re available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

We’re sorry to hear about the frustration you experienced. While we work closely with our data providers to make our reports as accurate and complete as possible, public records do have limitations that can sometimes result in incomplete or outdated information. For that reason, we encourage using our reports as a helpful starting point for further research rather than as the sole source of information.

We also understand how important it is for the cancellation process to be smooth. We apologize for the inconvenience you encountered with our automated system. We’re glad to confirm that when you spoke with our representative, your subscription was fully canceled and a refund in full was issued back to your original payment method.

Your feedback is invaluable, and we truly appreciate you taking the time to share it. If you need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for your thoughtful feedback and for recognizing the professionalism of our Customer Service representative—we’ll be sure to pass along your kind words.

We understand how important it is to find reliable information, especially when researching something as meaningful as military records. While we work hard to ensure the accuracy and relevance of the information we provide, we cannot guarantee that every record will be complete. Public records can sometimes have limitations, and factors such as shared names or similar identifiers may lead to mismatches.

We always encourage customers to use the information in our reports as a helpful starting point for further research, rather than the sole source. That said, we truly appreciate you bringing this to our attention, as your feedback helps us improve the experience for all of our members.

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Instant Checkmate Customer Support Team

Hi there,

We’re so happy to hear that your search experience was thorough and that canceling when you were finished was simple and convenient. It’s great to know we could help confirm the information you needed and that you’d recommend us to others. We truly appreciate your kind words and look forward to assisting you again in the future whenever you need us.

If you ever have any questions, our Customer Support team is available at 877-564-3003, Monday through Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re sorry to hear that your initial interaction with our automated system didn’t go smoothly, but we’re thrilled to know that our live agent was able to provide you with pleasant, efficient, and thorough support. It’s great to hear that your issue was addressed quickly and completely.

If you ever need assistance again, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for your feedback. We’re glad to hear you were able to find some information useful, even though it wasn’t exactly what you were hoping for. We are constantly working to improve our service and truly appreciate insights from customers like you.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies may occur due to limitations in public data and the potential for multiple individuals sharing similar identifying details. To help improve results, you can use the “refine my search” option to add more details and narrow your search for more relevant results.

For clarity, downloadable PDFs and other add-ons are entirely optional — they are not required to view reports. Your subscription itself provides access to unlimited searches, rather than being limited to one report.

I’d also like to confirm that your account was cancelled the day you called in. As a courtesy, we have issued you a full refund. Please allow 3–5 business days for the funds to appear back on your payment method.

. We’re always happy to help.

Instant Checkmate Customer Support Team

We’re sorry to hear about your experience and appreciate you sharing your concerns. From our review, it does not appear that any reports were actually viewed on your account. Our reports are compiled from public records and commercially available data sources, and while we strive to keep them as accurate and comprehensive as possible, limitations in public records can sometimes result in incomplete or mismatched information. For this reason, our reports are best used as a starting point for further research and should be independently verified.

To make sure you are not billed further, we’ve canceled your account and issued a full refund. Please allow 3–5 business days for the funds to appear back on your original payment method.

If you would like direct assistance or guidance in running searches, please don’t hesitate to give us a call at 877-564-3003. Our team would be happy to walk you through the process and help you get the most out of the service.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We completely understand how upsetting unexpected charges can be, and we’re very sorry for the frustration this caused.

When you enrolled, our registration page provided details about the membership, including the automatic renewal terms, which require agreement before completing payment. These details were also included in the welcome email you received at sign-up, which explained that the subscription is set to recurring billing until cancelled.

During your recent call, we refunded the maximum amount permitted under our refund policy and confirmed that your account was fully cancelled to prevent any further charges.

Please know that Instant Checkmate members always have the flexibility to manage their subscriptions by logging into their account, calling us directly, or using our online chat system. If you have additional questions or need further support, we’d be happy to assist at 877-564-3003. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi,

We really appreciate your review! It’s wonderful to hear that our team was able to make the process simple and that you felt well taken care of. We’ll be sure to recognize the representative who assisted you.

For clarity, our memberships are billed monthly, and the registration process is designed to clearly present those details. Members are asked to review and agree to the terms before completing enrollment, and a confirmation email is also sent for their records.

If you ever have more questions or need support in the future, we’re always happy to help at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you for sharing your experience with us. We’re delighted to hear that Miguel was able to assist you with kindness and professionalism. We’ll be sure to recognize him for providing such attentive support.

We also appreciate your feedback regarding billing. While our services are not free, we strive to keep membership costs reasonable given the significant resources required to gather and organize detailed public record information into an easy-to-read format. Your perspective is valuable, and it helps us continue working to make our services clearer and more user-friendly.

If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you for taking the time to share your experience. We’re glad to hear that Steven was able to assist you and provide a refund to help resolve your concern. We’ll be sure to recognize him for the attentive support he provided.

We also understand how challenging it can be to find relevant and reliable information. While we do our best to present accurate data, factors such as the nature of public records and limitations within data sources mean that occasional inaccuracies may occur. Your feedback is important, and it helps us continue improving the experience for all of our members.

If there’s anything more we can do to support you, please don’t hesitate to reach out to our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for sharing your experience. We’re delighted to hear that Angel was able to assist you with care and efficiency. It means a lot to us when our team members make a positive impact, and we’ll be sure to recognize him for the outstanding service he provided.

If you need anything else in the future, please don’t hesitate to give us a call at 877-564-3003. We’re always happy to help.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re happy to hear that Daniel was able to assist you in resolving your subscription concerns and that his support left you pleased with the outcome.

We’re glad your issue was resolved smoothly, and we truly appreciate your kind words about our service. Should you ever need assistance again in the future, please don’t hesitate to reach out to us at 877-564-3003. Our team is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Mary,

Thank you for sharing your experience with us. We’re truly sorry to hear how difficult it was for you to cancel your trial subscription and that our automated system did not recognize your member ID or phone number. We understand how frustrating the delay must have been, and we appreciate your patience while waiting for a representative.

We’re glad to know our representative was able to assist you kindly, and we can confirm that your account has been cancelled. For future reference, members are also able to cancel directly through their account by logging in, navigating to Membership Settings, and selecting the option to cancel. This allows for quicker and more convenient processing without needing to wait for support.

Your feedback is valuable, and we’ll be reviewing this internally to improve our processes and ensure smoother service moving forward. If you need any further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Dear Amy,

Your feedback is greatly appreciated, and we’re sorry to hear that you found the website difficult to navigate and the experience frustrating. This is not the level of service we strive to provide for our members.

When enrolling in any of our services, our website guides users through a registration page where various membership options are displayed. In accordance with applicable laws, all billing details, including automatic renewal terms, are disclosed before payment is submitted, and users are required to agree to these terms before completing registration. Please know that members of Instant Checkmate can cancel at any time online, by contacting our phone support team, or by using our online chat system.

We also apologize for the difficulty you experienced in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Our reports are best used as a starting point for further research and due diligence.

We can confirm that your account has been cancelled. As a courtesy, we have also issued a full refund. Depending on your financial institution, please allow 3–5 business days for the credit to reflect back to your account.

If you need further assistance, our Customer Care department is available at 877-564-3003 between 7:00 a.m. and 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET), seven days a week (holiday hours may vary).

Instant Checkmate Customer Support Team

Dear Patrick,

Thank you for taking the time to share your concerns. We’re sorry to hear about the difficulties you encountered during the enrollment process, including the email error and the inconvenience it caused. We understand how valuable your time is, and we regret that you were not able to access your report as intended.

Please note that your account has been disabled and you will not be able to create or maintain an account with us moving forward. While we are unable to provide compensation for the time you spent, we want to assure you that no charges are associated with your disabled account.

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. We’re available 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) daily, including weekends (holiday hours may vary).

Instant Checkmate Customer Support Team

Hi David,

Thank you for sharing your experience. We understand how frustrating unexpected charges can feel, especially while you were away.

Our records show that you had enrolled in the Unlimited Person Report Subscription and the Unlimited Phone Report Subscription. Charges continued under the automatic renewal terms agreed to at signup. In compliance with applicable laws, all key details—including billing terms and renewal policies—are clearly presented before payment is submitted, and users must check a box agreeing to these terms prior to being charged.

Please note that Instant Checkmate subscriptions provide access to our search platform rather than charging per individual record. Because results are based on public records, there may be times when certain details are limited or not available for the individual being searched. We understand how disappointing this can be when expectations are not met.

We can confirm both subscriptions were canceled when you contacted us, so there will be no further billing moving forward. If you’d like to review your account or past billing in more detail, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Joyce,

Thank you for sharing your experience! We’re glad to hear that Instant Checkmate provided the information you needed and that the process—from running your search to canceling—was simple and straightforward. It’s also great to know our Customer Service team was able to assist you quickly and with friendliness.

If you ever need help again, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Arthur,

Thank you for your review. We gather data from public records and other reliable sources to deliver the best information possible. However, as noted in our Terms of Use, some data may not be entirely accurate or complete due to the limitations of public record information. Source data can sometimes be reported or entered inaccurately, processed incorrectly, or may simply be incomplete, and shared names or identifiers can occasionally result in inaccuracies.

Because of this, we encourage using our reports as a starting point for your own research rather than a comprehensive record. We appreciate your feedback, as it helps us continue working with our data providers to improve coverage and accuracy.

If you have additional questions, please give us a call at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Laura,

Thank you for the 5-star review! We’re glad you found the information accurate, the site easy to use, and that canceling by phone was quick and simple. We appreciate the recommendation.

If you need anything in the future, please call 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Debra,

Thank you for your feedback. We understand how frustrating it is when results don’t match what you’re looking for. Our reports compile publicly available records, and—because those sources are maintained by third parties—they can contain errors or gaps, and people with similar details may be mixed. As disclosed in our Terms of Use, results aren’t guaranteed to be 100% complete or error-free and should be independently verified.

To narrow to the right person, select “Refine my search” after your initial results and add a middle name, age range, cities/states, or known relatives. Since you have the All Access Bundle, you can also run reverse phone and reverse email lookups; these often surface additional details, including potential social profiles and related usernames.

If you’d like help walking through this, please call 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instantcheckmate Customer Support Team

Hi Quintin,

Thank you for the 5-star review and for recognizing Diana—glad she was professional, fast, and helpful in resolving your request. We’re very sorry for your loss and honored Instant Checkmate could support you while you prepared your stepfather’s obituary. If you ever need anything in the future, you can reach us at 877-564-3003. We’re available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Michael,

We appreciate you taking the time to share your experience, and we’re so glad Yamileth was able to help resolve your concern. Your subscription has been canceled, and the refund is already on its way—please allow 3–5 business days for it to show with your bank.

Just to clarify, in compliance with applicable laws, all key details of our membership plans—including billing terms and automatic renewal policies—are clearly presented before payment is submitted. Each customer must also check a box agreeing to these terms before being charged.

If you ever need assistance in the future, feel free to reach us at 877-564-3003, Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Hi Bill,

Thank you for sharing your experience. We understand how important and personal searches like this can be, and we’re sorry to hear the information did not reflect the detail you were hoping to find.

We work hard to ensure the accuracy and relevance of the information we provide, but due to the nature of public record data, it may not always be 100% accurate or complete. The data we gather comes from public records and other commercially available sources, which can sometimes be reported or entered inaccurately, processed incorrectly, or not updated in a timely manner. Additionally, shared names or similar identifiers can occasionally result in mismatches. For this reason, we always recommend using our reports as a helpful starting point for your own research and verifying any important information independently.

We can confirm that your subscription has been canceled, and a refund for the August charge has been issued. Please allow 3–5 business days for the refund to reflect on your account.

If you need further assistance, our Customer Support team is available at 877-564-3003, Monday–Friday from 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

We’re sorry to hear your experience didn’t meet your expectations. Instant Checkmate is committed to providing a reliable and transparent service that helps simplify access to public record information. While we work hard to present accurate and relevant data, factors such as the nature of public records and limitations in data sources can sometimes result in missing or incomplete details.

As a courtesy, we have canceled your account and reversed the pending charge, so no funds will be collected. If you’d like to go over your search results or share more about the information you were hoping to find, our Customer Support team would be happy to review it with you. You can reach us at 877-564-3003.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We work closely with our data providers to ensure reports are as accurate and complete as possible, though public record information can have limitations. Source data may sometimes be entered inaccurately, reported incompletely, or contain errors, and our service is not the original source of this information.

While our site may include marriage records—such as confirmation of marriage, the spouse’s name, and a date—it does not provide a copy of the marriage certificate itself. To help refine your results, you can use the “refine my search” option after performing a search to add more details and better isolate the desired record.

If you’d like us to review your account or walk through your search together, please feel free to call us at 877-564-3003. Our team is happy to assist you.

Instant Checkmate Customer Support Team

Thank you for being an Instant Checkmate subscriber. Please be advised that Instant Checkmate is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.

We’re available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

Hi Robert,

We understand how important it is to have accurate and complete information, and we appreciate you sharing your experience. While we strive to keep our reports as current and comprehensive as possible, there are times when certain records may not appear due to the nature of public records and the limitations of our data sources.

We only provide information that is available through public records and other reputable sources. Some types of records — including marriage records — are not always publicly available or accessible, even if the event occurred locally. Public record information can sometimes be reported or entered inaccurately, processed incorrectly, or be incomplete. Our service is not the original source of the data, nor is it a comprehensive compilation of all records available. Before relying on any data, we recommend verifying the information through additional independent sources.

Our reports are best used as a starting point for further research, and your feedback helps us identify ways to improve both the accuracy and scope of the information we provide. If you’d like to discuss your search further, please call us at 877-564-3003, Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you so much for sharing your experience! We’re thrilled to hear that our customer service representative was able to quickly identify and resolve the issue, and that she stayed with you until everything was working perfectly. Providing professional, friendly, and thorough support is exactly what we strive for, and it’s wonderful to know we met that standard for you.

If you ever need assistance again, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Members of Instant Checkmate can cancel their membership anytime by accessing their account online or by contacting our phone support team. After reviewing your account, we were unable to locate any previous cancellation requests made by phone or email. However, as a courtesy, we have processed a refund for your most recent charge. Please allow 3–5 business days for the refund to reflect in your account.

If you’d like further assistance or confirmation of your cancellation, please contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

We’re so glad to hear that our representative was knowledgeable, kind, and able to resolve your issue — thank you for taking the time to share your experience.

As for your question, the request for your phone number when submitting a review is part of the Consumer Affairs process. Those requirements are set entirely by Consumer Affairs, and we at Instant Checkmate don’t have any control over what information they ask for.

If anything else comes up or you need help in the future, our Customer Support team would be happy to assist. You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Your feedback is greatly appreciated, and we’re glad to hear Rolando was able to assist you with canceling your account and issuing a refund for today’s charge. We understand how unexpected charges can be frustrating, and we want to assure you this is not the experience we strive to provide for our members.

When enrolling in our services, our website guides members to a registration page where various membership options are outlined. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted, and users are required to agree to these terms before completing their registration.

If you have any further questions or need assistance in the future, please feel free to contact our Customer Support team at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Instant Checkmate Customer Support Team