Instant Checkmate Reviews

Hi Ted,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was professional, courteous, and knowledgeable in resolving your situation so efficiently. We will be sure to pass along your very kind words to him — reviews like yours truly mean a great deal to our team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Joel,

Thank you for the absolutely wonderful feedback! We are truly touched by your detailed and thoughtful review of Kelly. It is clear she made a lasting impression and went above and beyond to ensure your experience was a positive one. We will absolutely pass along every kind word to her — she truly deserves the recognition!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Dee,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.

Regarding the charge, the subscription you signed up for was a monthly membership, not a trial. Prior to completing your purchase, the total cost is clearly displayed and users are required to explicitly agree to the charge before billing is processed.

We can confirm that your account has been successfully canceled and the pending charge has been reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Christina,

Thank you for the wonderful feedback! We're so pleased to hear that Cristhofer was thorough in explaining the reactivation process and helped you find the right plan to suit your needs. We will be sure to pass along your kind words to him!

We're glad to hear everything was resolved smoothly and that your account is back up and running. Should you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Christy,

Thank you for the wonderful feedback! We're so pleased to hear that Manuel was helpful and able to address all of your questions and requests. We will be sure to pass along your kind words to him!

We're also glad to hear the information in your reports was accurate and met your expectations. We take pride in providing comprehensive and thorough reports for our members.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Martin,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding military records, the availability of this information depends on whether it has been released as publicly accessible through our data sources. Detailed military service records are generally not available through public record databases and therefore would not appear in our reports. We do not guarantee any specific information or results, and we apologize if this was not made clear before your purchase.

We can confirm that your account has been successfully canceled and as a courtesy we have reversed the pending charges. Please allow 3-5 business days, depending on your financial institution, for the charge to drop off your account.

We hope this resolution gives you greater peace of mind. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Frances,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was helpful in resolving your issue and that you had a positive experience. We truly appreciate your recommendation!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Judy,

Thank you for the kind words! We're glad to hear our representative was professional and thorough in addressing all of your questions. We will be sure to pass along your feedback to him!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Melinda,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We're sorry to hear that your initial interaction with Bruno did not fully resolve your concerns, and we're glad Alexandria was able to provide further clarity. We will be sure to pass along your feedback to both representatives accordingly.

We want to assure you that we have issued additional refunds to your account beyond the initial 3 months. Please allow 3-5 business days, depending on your financial institution, for the refunds to reflect in your account.

The verified buyer requirement on Consumer Affairs is a requirement set by Consumer Affairs and is not something Instant Checkmate controls or influences in any way. We have no involvement in their review verification process.

A confirmation email is sent upon enrollment and additional billing history can be accessed at any time by logging into your account directly, where you will be able to view your transaction history.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lucia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

After thoroughly reviewing your account, we want to clarify that there was no previous cancellation on record prior to your recent call with our Customer Care team. We understand this may be frustrating to hear, however our records do not reflect a prior cancellation request.

We want to assure you that canceling your account is not a difficult process. We offer several convenient ways to cancel — by logging into your account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

In accordance with applicable laws, all billing details and automatic renewal terms are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before being charged.

If you have any additional questions or would like to discuss your billing concerns further, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Patrick,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding military records, we want to clarify that while we do search for publicly available military record information, we do not claim to provide comprehensive military service records. The availability of this information depends entirely on what has been released as publicly accessible through our data sources. Detailed military career information such as rank history and service records are generally not available through public record databases and therefore would not appear in our reports.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully complete due to the nature of public records, and we do not guarantee any specific information or results.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tova,

Thank you for the wonderful feedback! We're so pleased to hear that Valerie was helpful, professional, and made the process quick and easy for you. We will be sure to pass along your kind words to her!

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Parrish,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

We want to clarify that our service is not a one-time use for a specific name. Our membership provides unlimited searches throughout your billing cycle, meaning you can search as many names as you need. If a report was accidentally deleted, you are absolutely able to search that same name again at any time and a new report will be generated.

We're sorry to hear this was not made clear during your experience and we encourage you to give it another try. If you need any assistance navigating the service or locating a report, our Customer Care team would be happy to help.

Please don't hesitate to contact us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Mark,

Thank you for the wonderful feedback! We love hearing that our representative was able to resolve your billing issue so quickly and efficiently. That is exactly the level of service we strive to provide for all of our members!

Should you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lorrie,

Thank you for the wonderful feedback! We're so pleased to hear that the service provided the information you needed quickly and that our representative was courteous and helpful during your cancellation. We truly appreciate your recommendation!

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Bobbi,

Thank you for the wonderful feedback! We're so pleased to hear you had a great experience with our Customer Care team and that the service has been helpful in providing the information you needed.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Dina,

Thank you for sharing your experience and for the kind words about our Customer Care team!

Regarding the information in your report, we want to provide some clarity. The categories displayed during the search process reflect the databases being searched, however the availability of specific information within each category depends entirely on what is publicly accessible through our data sources at the time of the search. We do not guarantee any specific information or results, and we apologize if this was not made clear before your purchase.

We're glad to hear that our Customer Care team was able to assist you with the cancellation and refund process to your satisfaction.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Colleen,

Thank you for taking the time to share your experience! We're so pleased to hear that our Customer Care team was patient, attentive, and able to answer all of your questions. We will be sure to pass along your kind words to the team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Don,

Thank you for sharing your experience and for your kind words. We're sorry to hear that the information you were looking for was not available in your report. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and there are times when certain records may not be available due to the nature of public records and limitations of our data sources.

We're glad we were able to process a full refund for you and hope that we will have the opportunity to better serve you in the future. We are constantly working to improve the comprehensiveness of our data and hope the next time you use our service it will meet your expectations.

Should you ever need our services again, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Betsy,

Thank you for the wonderful feedback! We're so glad to hear our service was able to help you find your friend and that the information was accurate. It's truly rewarding to know our service made a meaningful difference for you.

We're also pleased to hear that the cancellation process was smooth and easy. Should you ever need our services again, we would be happy to have you back!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Robert,

Thank you for taking the time to share such a detailed and thoughtful review! Your impressive background — from your degrees at Holy Cross, Worcester State, and Babson College, to your 38-year teaching career and your military service in both the Massachusetts Air National Guard and the U.S. Air Force — is truly remarkable, and we thank you for your service.

We apologize that your report did not reflect the full picture of your accomplished life. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully complete due to the nature of public records, and educational history and military service records are not always available through our data sources. Additionally, shared names or similar identifiers can occasionally result in unrelated individuals appearing in a report.

We always recommend using our reports as a starting point for your own research and independently verifying any information before relying on it.

If you have any additional questions or concerns, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sandra,

Thank you for the wonderful feedback! We're so pleased to hear that Mauricio was professional, pleasant, and able to assist you with your cancellation efficiently. We will be sure to pass along your kind words to him!

We're sorry to hear the call dropped before you were able to complete the survey and that you experienced difficulty with the online submission. We appreciate your patience in taking the time to share your experience.

We can confirm that your account has been successfully canceled and no further charges will be incurred. Should you ever find yourself in need of our services again in the future, we would be happy to have you back.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Nancy,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not claim to provide marriage certificates. We may occasionally have access to marriage records when they are publicly available through our data sources, however this is not the same as an official marriage certificate and we do not guarantee any specific information or results. For an official marriage certificate, we recommend contacting the county clerk's office where the marriage took place.

We were unable to locate an account under your information. If you could please provide the email address or member ID associated with your account, we would be happy to review it and assist you further.

If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Pamela,

Thank you for sharing your feedback and for the kind words about our representative! We're glad to hear that once you connected with our team, the cancellation process was handled smoothly and efficiently.

We appreciate your feedback regarding the automated system and will be sure to pass it along to our team for consideration. We are always looking for ways to improve the experience for our members.

We can confirm that your account has been successfully canceled and no further charges will be incurred. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ann,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was knowledgeable, clear, and patient in addressing your concerns. We will be sure to pass along your kind words to her—she truly deserves the recognition!

We're glad to hear that your concern regarding the report information was addressed and that our representative was able to guide you through the necessary steps to resolve it.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ernest,

Thank you for the wonderful feedback! We're so pleased to hear that you found the service helpful and that the cancellation process was smooth. We would love to have you back whenever you need us!

We do want to take a moment to share an important reminder. Instant Checkmate is a public records search service intended for personal use only. We prohibit the use of our website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Julia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not provide marriage licenses. We may occasionally have marriage records available when they are publicly accessible through our data sources, however this is not the same as an official marriage license. For an official marriage license, we recommend contacting the county clerk's office where the marriage took place.

Our reports may include names, aliases, phone numbers, address histories, possible relatives, criminal or traffic records, sex offender information, and social media profiles. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and there are times when data may not be fully complete due to the nature of public records. We always recommend using our reports as a starting point for your own research.

We can confirm that your subscription has been successfully canceled and no further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Roy,

Thank you for the kind words! We're glad to hear our team was able to cancel both subscriptions and process your full refunds without any issues. We're sorry the service did not provide the information you were looking for.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Kandis,

Thank you for reaching out and sharing your experience. We're glad to hear our representative was helpful in addressing your concerns.

We want to provide some clarity regarding the recurring billing. Prior to entering any billing information, it is clearly stated several times on our website that the service is a recurring subscription. This is also outlined in our Terms of Use, which must be actively agreed to before any charges are applied. Additionally, a receipt is sent upon enrollment that once again confirms the recurring nature of the subscription.

We understand that the terms may not have felt clear during your sign-up experience and we appreciate your feedback. We are always looking for ways to make this information as transparent as possible for our members.

We can confirm that you were only billed once and that during your recent call your account was successfully canceled. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Marla,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Source data is sometimes reported or entered inaccurately and is generally not free from defect. We are not the original source of this data, and we always recommend independently verifying any information before relying on it.

Regarding the additional charges, we want to clarify that there are no extra fees for the information within the standard report. However, we do offer optional add-on services such as our reverse phone lookup and reverse email lookup, which allow you to search public records by phone number or email address to find out who they may be registered to. These are always optional and must be actively selected before any additional charges are applied. The PDF download is also an optional add-on available at an additional cost.

Regarding the safety concern flagged by your Guardian Protection app, we want to assure you that Instant Checkmate is completely safe to use. Our service is backed by a secure SSL connection with 256-bit encryption, providing a private and protected browsing experience for all of our members.

We can confirm that your account was successfully canceled during your recent call with our Customer Care team and as a courtesy we have issued a refund of the most recent charges back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Terri,

Thank you for reaching out and sharing your experience. We understand how concerning it can be to notice unexpected charges and want to take a moment to address your concerns.

Regarding the charges in question, we want to provide some clarity on what occurred. Your bank disputed one of the charges, which resulted in a chargeback. As communicated during your recent call with our Customer Care team, we have processed refunds for all 3 charges in question. Please allow 3-5 business days, depending on your financial institution, for the refunds to reflect in your account.

As a result of the chargeback, the membership was canceled and deactivated, and access to the account is no longer available. No further charges will be incurred.

We understand this was not the experience you were hoping for and we appreciate your patience in working through this with us. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ginger,

Thank you for the wonderful feedback! We're so pleased to hear that our Customer Care team was understanding and able to assist you with your refund.

Regarding death and marriage records, the availability of this information depends on whether it has been made publicly accessible through the relevant record sources. Not all records are available in every jurisdiction, which may explain why this information was not present in your report. We appreciate your feedback on this and will be sure to pass it along to our team.

Should you ever find yourself in need of our services again in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Gloria,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.

We also want to clarify that a refund was never denied. During your recent call with our Customer Care team, your account was successfully canceled and a full reversal of the charge was processed the same day you called. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.

We hope this provides some peace of mind and that the resolution meets your expectations. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tony,

Thank you for reaching out and sharing your experience. We're sorry to hear you have been experiencing difficulty logging into your account and that this has not yet been resolved to your satisfaction.

We'd like to suggest the following steps that may help resolve the login issue:

- If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website

We also want to ask — have you tried accessing your account from a different device or browser? If the issue persists across multiple devices or browsers, please let us know as there should be a way to bypass the screen you are encountering and we would like to help you get past it.

If you continue to experience any issues, please don't hesitate to contact our Customer Care team at 877-564-3003 or email us at support@mg.mailer.instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). We are committed to getting this resolved for you. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Chris,

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to discover unexpected charges and want to take a moment to address your concerns.

We want to clarify that our service is a recurring subscription, and all billing details including automatic renewal terms are clearly disclosed before payment is submitted. Users are required to explicitly agree to these terms before completing registration, and a receipt is sent upon enrollment confirming the recurring nature of the subscription.

That said, we completely understand how easy it can be to lose track of subscriptions over time, and we appreciate you bringing this to our attention. We can confirm that your account was successfully canceled during your recent call and no further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sandra,

Thank you for the kind words! We're glad to hear our representative was able to assist you quickly and efficiently. We will be sure to pass along your feedback to him.

Should you ever find yourself in need of our services in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Talia,

Thank you for the wonderful feedback! We're so pleased to hear that Maria was knowledgeable, efficient, and able to get everything resolved for you quickly. We will be sure to pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for the wonderful feedback! We're thrilled to hear that our service was able to provide the information you needed quickly and accurately. We are also glad to hear that our Customer Care team was able to make the cancellation process smooth and straightforward during what sounds like a very stressful time.

We hope your home repairs go smoothly and we look forward to welcoming you back when you are ready. Please don't hesitate to reach out if there is anything we can do to assist you in the meantime.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing your feedback. We understand that a recurring subscription may not be the best fit for everyone's needs and we appreciate you bringing this to our attention.

We want to clarify that while our service is a recurring subscription, members have the option to cancel at any time. The membership allows for unlimited searches, giving you the flexibility to use the service as much or as little as you'd like. You are also welcome to cancel and reactivate the service at your convenience based on your needs.

Regarding the cancellation process, we do offer several ways to cancel your subscription to make it as easy as possible. You can cancel through our automated IVR, by speaking with a live agent over the phone, via live chat, or by logging into your account and navigating to the subscriptions section.

We apologize that your phone was not recognized and that you had to wait for a live agent. We understand how frustrating that can be and appreciate your patience.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Blake,

Thank you for sharing your experience and for the kind words about our Customer Care team — we will be sure to pass that along!

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We want to be transparent that we do not guarantee any specific information or results, and we encourage you to use our reports as a starting point for your own due diligence.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tracy,

Thank you for sharing your experience and for the kind words about our representative. We're glad the cancellation process was smooth once you connected with us.

We do want to provide some clarity regarding the cancellation process. When an email is received requesting cancellation, we do send a response advising that cancellations cannot be processed via email. Additionally, our cancellation policy is clearly outlined in our Terms of Use and billing details prior to sign-up, as well as in the acknowledgment box that must be agreed to before purchase is completed. Upon sign-up, we also send a welcome email outlining your renewal date, billing price, and the available options to cancel — either by logging into your account or by giving us a call.

We can confirm that during your recent call your account was successfully canceled and a refund for the most recent month has been processed. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

We understand the frustration this situation caused and appreciate your patience in getting it resolved. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Hi Jo Anne,

Thank you for your feedback, and we are sorry to hear that your interaction with our team did not meet expectations. We take all feedback regarding our representatives seriously, and the behavior you described is not reflective of the standard we hold our team to. We sincerely apologize for the experience and will be sure to pass your feedback along to our management team for review and retraining as needed.

We can confirm that your account has been cancelled, the most recent charges have been reversed, and no further billing will be incurred. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Michelle,

Thank you for taking the time to share your feedback! We are glad to hear that our Customer Care representative provided you with a positive experience.

We are sorry to hear that you experienced difficulty with our automated system. We understand how frustrating it can be to get caught in a loop, especially when you are trying to get something resolved quickly. We appreciate you bringing this to our attention and will be sure to pass your feedback along to our team as we are always working to improve the experience for our members.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team directly at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Drew,

Thank you for your feedback. We want to address your concerns directly.

InstantCheckmate does not claim to be a free service anywhere on our website. All pricing details are clearly displayed during the registration process before any payment is submitted. However, if you are able to provide more details about the advertisement you saw — such as where it appeared or any additional context — we would be happy to look into it further, as this is not representative of how we market our service.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Victoria,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was helpful, understanding, and efficient in getting everything taken care of for you — even with the wrong email address! That is exactly the level of service we strive to provide for all of our members. We will make sure your kind words get passed along to the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi,

Thank you so much for taking the time to share your experience! We are glad to hear that Bruno was able to handle everything competently and put your mind at ease. We will make sure he knows how much his professionalism and thoroughness are appreciated!

We can confirm that your account has been cancelled and a refund has been issued. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution. If you do not see the refund after that time, please don't hesitate to give us a call and we will be happy to look into it further for you.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Sherry,

Thank you for taking the time to share your experience! We are glad to hear that our representative was able to help you navigate everything and get your account sorted out. Mistakes happen and we are always happy to help make things right!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Bruce,

Thank you so much for taking the time to share your experience! We are glad to hear that our representative was able to answer your questions quickly and get everything taken care of for you. We completely understand that navigating new technology can sometimes be confusing, and we are always happy to help guide our members through the process.

We hope you will keep us in mind should you ever need our service again in the future. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Carol,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.

Regarding the information in your report, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

We also appreciate your feedback regarding the navigation and format of our site as we are always looking for ways to improve the overall experience for our members.

We can confirm that during your recent call with our Customer Care team, your account was cancelled and the charge was reversed. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Karen,

Thank you for taking the time to share your experience! We are glad to hear that our representative was able to assist you efficiently and answer all of your questions with kindness. Your feedback is truly appreciated and we will make sure it gets passed along to the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team=

Hi,

Thank you for taking the time to share your experience! We are glad to hear that Lucca provided you with great service — we will make sure he knows his efforts are appreciated.

Regarding the search results, individuals do have the right to request suppression of their information from appearing in our reports. When this occurs, their information is removed from our platform, which can result in a report no longer being accessible even if it was previously available. This is not a technical issue but rather a privacy right that we honor for all individuals.

We understand how disappointing this can be, especially when you were in the middle of a search. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Stephen,

Thank you for your feedback and for being a long-time subscriber — we truly appreciate your loyalty. We understand how important consistent billing dates are for managing your finances and we are sorry for any confusion this has caused.

Our billing cycle is based on a 30-day recurring cycle from the date of your original enrollment rather than a fixed calendar date each month. This means that over time the billing date can shift slightly depending on the number of days in each month. We understand this can feel inconsistent compared to fixed-date billing and we appreciate you bringing this to our attention.

If you would like to discuss your billing further or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi,

Thank you for your feedback, and we are sorry to hear about your experience. We want to assure you that InstantCheckmate is not a scam and we want to address your concerns directly.

After reviewing your account, we can see that your account was created in February and you did cancel one of your subscriptions at that time. However, a second subscription remained active, which is why an additional charge was processed in March. All subscriptions and their associated charges are presented and agreed to individually at the time of enrollment.

During your recent call, the remaining active subscription was cancelled and a refund for the renewal charge has been issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Debra,

Thank you for your feedback, and we are sorry to hear that our service was not able to provide the information you were looking for. We appreciate you taking the time to share your thoughts as it helps us improve.

We want to provide some clarity on the type of information available through InstantCheckmate. Our service compiles publicly available information from public records and commercially available data sources. Sensitive personal information such as Social Security Numbers is not publicly available and therefore would not appear in our reports. We understand how important it is to know what a service offers before signing up, and we appreciate your feedback on making this clearer upfront.

We hope you will keep us in mind for any future search needs where publicly available information may be helpful. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Samuel,

Thank you so much for the wonderful feedback and recommendation! We are thrilled to hear that InstantCheckmate has been a reliable resource for all of your search needs. Your kind words mean a lot to our team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Rebecca,

Thank you for your feedback, and we want to address your concerns directly.

After reviewing your account, our records show that the only contact we received was on March 26th. On that date, your account was cancelled and a full refund was issued back to your payment method. We have no record of a call on March 23rd.

We also want to make you aware that following the cancellation and refund being issued, a dispute was filed with PayPal regarding the charge. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and we would encourage you to contact PayPal directly for any further refund requests as they will be able to provide you with the results of the dispute. Please note that due to the chargeback, access to this account is no longer available and no further charges will be incurred.

If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Daniel,

Thank you for taking the time to share your experience! We are glad to hear that InstantCheckmate was able to help you reconnect with your relative, and that Nicolas made the cancellation process simple and hassle free. We will be sure to pass along your kind words to him!

We hope you will consider giving our service another try whenever you need it in the future. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Josue,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Kelly was able to assist you professionally and ensure your concerns were fully taken care of. She will be so pleased to hear your kind words and we will make sure they get passed along!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Ashley,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Nicholas was able to assist you thoroughly and find a solution that worked for you. Comments like yours truly mean a lot and we will be sure to pass along your kind words to him and the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Patricia,

Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how distressing it can be to see inaccurate information associated with your name, and we want to help resolve this for you.

InstantCheckmate compiles publicly available data from third-party sources and does not create, alter, or verify the information — we simply present it as it is provided to us. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. Because our search is name-based rather than identity-based, individuals with similar names in the same area may occasionally have information appear within the same report, which may account for the discrepancies you noticed.

We also want to remind you that InstantCheckmate is a public records search service intended for personal use only and is not to be used for any FCRA purpose, including decisions regarding employment, tenant screening, lending, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.

If you believe incorrect information has been associated with your name, you have the option to suppress your background report through our Data Privacy Center. To do so, please visit https://www.instantcheckmate.com/opt-out, click on "Suppress Your Public Data," and follow the instructions. You will be asked to submit an email address to receive a verification link, and once verified, you will be able to manage the visibility of your information. Please note that the information provided during this process will not be sold, shared, or used for marketing purposes.

If you need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Conrad,

Thank you for taking the time to share your experience! We are glad to hear that Mary was able to assist you promptly, get everything resolved, and ensure your account was closed and your charges refunded. We will be sure to pass along your feedback to her!

Please allow 3–5 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution. If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Casey,

Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to quickly identify the issue, get everything resolved in a timely manner, and provide you with a pain-free experience. We will be sure to pass along your kind words to the team!

We are glad everything has been sorted out for you. If you ever need any further assistance or have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Marie,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Christopher provided you with exceptional and professional service, and that his attention to detail made a difference. We will be sure to pass along your kind words to him and the rest of the team!

We also appreciate your feedback regarding the wait time. We sincerely apologize for any inconvenience this may have caused, and we are always working to improve the experience for our members.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Kim,

Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative provided you with excellent service, was attentive to your needs, and made sure you were fully informed every step of the way. We will be sure to pass along your wonderful feedback to her and the rest of the team!

We also appreciate your feedback regarding our IVR system. We are always looking for ways to improve the experience for our members, and comments like yours are invaluable in helping us do that.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Gary,

Thank you for your feedback, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

Regarding the information in your reports, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always up to date. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

Regarding billing, when you enroll in our service, our website guides you through a registration page where all billing details, including automatic renewal terms, are clearly disclosed before any payment is submitted. Users are also required to explicitly agree to these terms before completing their registration. InstantCheckmate memberships are monthly subscriptions that renew automatically until cancelled.

We can confirm that your account has been cancelled and no further charges will be incurred. If you would like assistance with any additional concerns, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Theo,

Thank you for your feedback, and we are sorry to hear about the frustration this experience caused. We want to make sure all of your concerns are fully addressed.

We want to assure you that you were not billed for this service. When our system automatically flags an account due to suspicious activity, the account is immediately cancelled and disabled, and any pending charges are fully reversed. As a result, no payment was collected and no service was withheld from you. Additionally, due to the disablement of your account, your billing information was archived and is no longer active. This is a security measure in place to protect our customers and is not a reflection of any wrongdoing on your part.

We understand that not receiving an immediate explanation during this process was frustrating. We did provide an explanation during your call with our team, and a follow-up email was also sent with additional details. We also addressed this matter in our response to your Trustpilot review.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Alison,

Thank you so much for the wonderful feedback and for your recommendation! We are so glad to hear that you found InstantCheckmate easy to use and that our representatives made your experience a pleasant one. It means a great deal to our team!

We completely understand that circumstances change and you may no longer need the service, but please know that we are always here if you ever need us again. If you ever have any questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Jeanne,

Thank you for your feedback, and we are glad to hear that Alejandra was patient and helpful in assisting you with finding the report you needed. We will be sure to pass along your kind words to her!

We also sincerely appreciate you bringing the technical difficulties to our attention. We apologize for the inconvenience this caused. In the meantime, here are some steps that may help resolve the issue should it occur again: refreshing or restarting your browser, ensuring your browser is up to date, checking that cookies are enabled in your browser settings, clearing your browser's cache and cookies, and if using multiple devices, disabling any VPNs or firewalls that might interfere with accessing the website.

We take website functionality very seriously and will be sure to pass your feedback along to our technical team for review.

If you experience any further issues, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Marisa,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was patient and able to resolve your issue, and it means a great deal to know that InstantCheckmate has been a valuable resource for you. We will be sure to pass along your kind words to the team!

We truly appreciate your recommendation and look forward to continuing to provide you with great service. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Judith,

Thank you so much for the wonderful feedback! We are glad to hear that both the sign up and cancellation processes were smooth and easy for you. It is especially meaningful to know that our agent took great care of you — we will be sure to pass along your kind words to the team.

We look forward to welcoming you back whenever you need us again. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Rachel,

Thank you for taking the time to share your experience. We are glad to hear that our representative was patient and helpful during your interaction, and we will be sure to pass along your kind words to the team.

We also appreciate your candid feedback regarding the opening script on our calls. Your comments have been noted and will be shared with our team as we are always looking for ways to improve the overall customer experience.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Winford,

Thank you for your feedback, and we apologize that the report did not meet your expectations. We want to provide some clarity on how our service works.

InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We are unable to request specific information for a report, as we provide whatever data is available to us through these public record sources.

Regarding the "Nearby Sexual Offenders" section, this feature is included in every report as it can be a valuable resource for members who are searching themselves and wish to be aware of any registered sex offenders near their home address or an area they may be visiting. If this is not a section you are interested in, you can simply skip past it or choose not to click on that section. Additionally, when downloading your report as a PDF, you do have the option to select which sections you would like to include and which sections you would prefer to leave out, giving you more control over the content of your downloaded report.

We understand this may not have been the information you were looking for, and we are sorry for any inconvenience. If you would like assistance navigating your report, our Customer Care team would be happy to help. Please don't hesitate to reach out at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Tony,

Thank you for your feedback, and we apologize for any difficulty you had in finding the information you needed. We want to provide some clarity on a couple of points.

Regarding phone numbers, any phone numbers associated with the person you searched would be listed under the Contact Information section of their report. What our agent was offering during your cancellation was the ability to search by phone number, meaning if you enter a phone number into our search, we can advise you on who it may be registered to — this is a separate feature from what appears in a standard report.

As for photos, InstantCheckmate only provides images that are accessible through public sources such as online profiles or social media that are directly associated with the individual. If their profile is set to private or was registered under a different name, those images may not appear in the report.

It is also important to note that InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point for your own due diligence and to independently verify any information before relying on it.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Carrie,

Thank you so much for taking the time to share your experience! We are so pleased to hear that our team member was helpful, efficient, courteous, and polite during your interaction. We will be sure to pass along your kind words — feedback like yours truly makes a difference!

We sincerely appreciate your recommendation and are glad to have you as an InstantCheckmate member. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Jeanette,

Thank you for taking the time to share your experience! We're thrilled to hear that Lucca was able to assist you so efficiently and professionally. It's wonderful to know that your subscriptions were handled smoothly and that you were kept informed every step of the way — including the discovery of the second subscription.

We will absolutely make sure your kind words are passed along to Lucca. Feedback like yours means a great deal to us and reflects the level of service we strive to provide every day.

If you ever need assistance in the future, please don't hesitate to contact our Customer Support team at (877) 564-3003 or via email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Veronica,

Thank you for taking the time to share your feedback! We're glad to hear that Manuel was able to assist you politely and efficiently with your cancellation and refund. Your kind words mean a lot to us and to Manuel.

We appreciate your feedback regarding the cancellation process. We understand that different methods of cancellation may be more convenient for different customers, and we value your input on this.

If you have any further questions or need assistance in the future, please don't hesitate to contact our Customer Care team at (877) 564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Marilyn,

Thank you so much for sharing your experience! We're genuinely glad to hear that InstantCheckmate was able to help you locate and contact your son, his girlfriend, and the kids during a concerning time. Knowing that our service played a role in helping you confirm their safety means a great deal to us.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We're grateful we could be there when you needed us!

InstantCheckmate Customer Support Team

Hi Diana,

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was able to assist you professionally and efficiently with your billing concern. Providing polite, helpful service is always our goal, and we're glad we could resolve the issue and stop the recurring charges for you.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We appreciate your feedback and thank you for giving us the opportunity to help!

InstantCheckmate Customer Support Team

Hi Deb,

Thank you for bringing this to our attention. We sincerely apologize for the frustration you experienced while trying to download your reports and for the difficulty you encountered during your call with our technical support team.

We want to clarify that our support team does not currently have screen-sharing or remote access capabilities, which is why the representative was unable to accommodate that request. We understand this limitation can make troubleshooting more challenging, and we apologize if this wasn't clearly communicated during your call.

* If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don't resolve the issue, please don't hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) We're happy to assist you further and ensure the problem is resolved.

InstantCheckmate Customer Support Team

Dear Robert,

Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what Instant Checkmate provides.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible current and past addresses, criminal and traffic records where available, sex offender registry information, and possible relatives or associates. The information shown depends on what records are available for a particular individual, and results can vary.

Due to the nature of public record information, the public records and commercially available data sources used in the Background Information Services may contain errors. Source data may be reported or entered inaccurately, processed incorrectly, or otherwise contain defects. Instant Checkmate is not the source of the data, nor are the reports a comprehensive compilation of all available information. Any information obtained should be independently verified before being relied upon.

We’re also sorry for the frustration you experienced while attempting to cancel, including issues with the automated system. That is not the experience we want for our members, and your feedback has been noted for further review.

If you need additional assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Loryanna,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify how Instant Checkmate works and what information it can and cannot provide.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible addresses, phone numbers, criminal or traffic records where available, and other records sourced from government and lawful public databases. However, Instant Checkmate does not provide access to private or real-time data, and we do not track or display social media activity, websites someone has visited, text messages, emails, or any form of personal communications. That type of information is private and not accessible through our service.

We strive to clearly outline these limitations on our website and within the member experience, and we regret if any expectations were unclear.

After further review, we’ve confirmed that your account has been canceled, and all charges have been fully reversed back to your original payment method. No further billing will occur.

If you have any additional questions or need further assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Elaine,

Thank you for your review. We’re glad to hear that you found Instant Checkmate to be affordable, easy to understand, and helpful when researching unknown individuals. Providing access to information such as possible addresses, phone numbers, relatives, birthdates, and available public records is exactly what our service is designed to support, and we appreciate you taking the time to share your experience.

If you ever have questions about your account or need assistance, our Member Care team is available by phone at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Mr. Brady,

Thank you for taking the time to share your concerns. We understand how unexpected charges and unmet expectations can be frustrating, and we appreciate the opportunity to respond.

When enrolling in Instant Checkmate, customers are guided through a registration process where all membership options and billing details—including automatic recurring subscription terms—are clearly disclosed. During sign-up, customers must acknowledge and agree to these terms multiple times before completing registration. In addition, a welcome email is sent after enrollment that reiterates the membership is recurring and will continue until canceled.

Memberships may be canceled at any time by accessing the online account, contacting phone support, or using live chat. Refunds are issued in accordance with our refund policy, which is why only certain charges may be eligible for reversal.

Regarding report content, Instant Checkmate compiles information from publicly available records and commercially available data sources. Due to the nature of public records, source data may sometimes be incomplete, outdated, or inaccurately reported. Instant Checkmate is not the original source of this data, nor are reports intended to be a comprehensive or guaranteed record. We encourage all users to independently verify any information before relying on it.

If you would like further assistance or have questions about your account, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Robert,

Thank you for taking the time to share your experience. We’re very glad to hear that the support you received was outstanding and that our representative was able to efficiently resolve your concern while providing attentive and genuine assistance. Feedback like yours means a great deal to our team and reinforces the level of service we strive to provide every day.

If you ever need assistance in the future, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear John,

Thank you for your feedback and for sharing your experience. We’re glad to hear that the account closure was handled promptly and that you were satisfied with the service. We truly appreciate your kind words and are happy to know you would consider returning to Instant Checkmate in the future.

If you ever need assistance or have questions down the road, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. (Holiday hours may vary.)

We appreciate you taking the time to leave your comments and wish you all the best.

Instant Checkmate Customer Support Team

Dear Jeaneane,

Thank you for taking the time to share your feedback. We’re pleased to hear that our Customer Support team was helpful, professional, and able to address all of your concerns. Providing a smooth and supportive experience is very important to us, and we’re glad everything worked as expected.

If you ever need assistance in the future, our Customer Care team is available at (877) 564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).

Instant Checkmate Customer Support

Dear Patricia,

Thank you for your feedback. We appreciate you taking the time to share your experience, and we understand how frustrating it can be to realize you were enrolled in a subscription you didn’t intend to keep.

During the registration process, our website provides a clear and detailed page where members review and select a membership plan. Important information—including billing details and automatic renewal terms—is disclosed before checkout, and users are required to acknowledge these terms prior to completing payment. That said, we understand these details can sometimes be overlooked, and we’re sorry for any confusion this may have caused.

We’re glad to confirm that your membership has been successfully canceled, and no further charges will be applied. If you have any questions about your account activity or would like to review past charges, our Customer Support team is available to help.

You can reach us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Sean,

Thank you for your feedback. We’re happy to hear that you’ve had a positive experience using Instant Checkmate and that our people search tools have been helpful in locating friends and information accurately. Your recommendation truly means a lot to us, and we appreciate you taking the time to share your experience.

If you ever need assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Shirley,

Thank you for sharing your experience.

We understand how concerning it can be to notice unexpected charges, and we appreciate you reaching out so our team could review your account. We’re glad to hear that after speaking with our support team, your membership was canceled and you’re feeling more at ease.

Providing clear assistance and helping resolve concerns promptly is important to us, and we’re pleased we were able to address this for you.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

We appreciate your feedback and thank you for taking the time to share your experience.

Instant Checkmate Support

Thank you for sharing your feedback. We’re sorry to hear that the service did not meet your expectations. Instant Checkmate provides access to public record information compiled from multiple sources, and the availability and level of detail in reports can vary depending on what is publicly accessible at the time of the search.

We understand your frustration and would like the opportunity to review your experience more closely. Our support team has also reached out via email to confirm account activity and next steps, and we’re happy to help clarify what was included or address any concerns regarding billing or access.

If you’d like additional assistance, please contact our support team at 877-564-3003 or by email at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Sherie,

Thank you for taking the time to share your experience. We’re glad to hear that our customer care team provided professional and knowledgeable support and made the cancellation process easy for you. We appreciate your kind words and will be sure to pass your feedback along.

If you need any further assistance in the future, please don’t hesitate to contact our support team at 877-564-3003 or by email at support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Fred,

Thank you for sharing your concerns. We understand how upsetting it can be to see information that appears outdated or incorrect, especially when it involves a family member.

Instant Checkmate reports are compiled using publicly available records from a variety of sources. The availability, accuracy, and recency of information can vary based on how and when those records are reported by the original sources. Some records may not be available, may be delayed in updating, or may not appear if they are not publicly accessible at the time of the search.

We’d like the opportunity to review this more closely and assist further. We’ve requested additional details so our support team can better understand what you’re seeing and help clarify the results. You may also contact us directly at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

We appreciate you taking the time to share this feedback, as it helps us continue to improve how information is presented and explained.

Instant Checkmate Support

Hi Rina,

Thank you for taking the time to share such detailed feedback. We’re glad to hear the service was useful and that our representatives were able to provide the information you needed promptly. It’s especially helpful to know that our live agents made a positive impact.

We also appreciate your candid comments about the automated system and the cancellation experience. Feedback like this helps us identify where improvements are needed, and we’re actively working to make these processes clearer and easier for customers.

If you ever need assistance in the future, we encourage you to reach out to our live support team directly at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Thank you again for sharing your experience.

Instant Checkmate Support

Hi Clancy,

Thank you for taking the time to share your experience. We’re sorry to hear that the service did not meet your expectations, particularly regarding the specific information you were hoping to find. We understand how frustrating that can be.

Instant Checkmate reports are compiled using publicly available records, and the availability of certain details can vary depending on what has been reported or is accessible through public sources. Some information may not be available for every individual, and additional searches or features may require separate access as outlined during the sign-up process.

We’re glad our support team was able to assist you and address your concerns, and we appreciate you acknowledging that experience. Your feedback is valuable and helps us continue to improve how we communicate report scope and pricing.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or via email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Gail,

Thank you for sharing such thoughtful feedback. We’re glad to hear Christopher provided helpful, polite support and followed up with clear confirmation after your call. It’s great to know the service helped you reconnect with classmates and supported your plans for your reunion. We appreciate you taking the time to recognize both our team and your experience.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Marla,

Thank you for sharing your feedback. We’re glad our team was able to assist you and help locate your account so your concerns could be addressed. Providing clear support and working toward resolution is important to us, and we appreciate you taking the time to acknowledge that experience.

Instant Checkmate and TruthFinder are separate services, each with their own systems and processes. While we can’t speak to interactions outside of Instant Checkmate, we’re pleased that our support team was able to assist you directly.

If you need any further help in the future, our support team is always available at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Hi Susan,

Thank you for taking the time to share your experience.

While the information you were looking for was not available, we’re glad our team was able to assist promptly and complete your cancellation as requested. We appreciate you noting the professionalism and willingness of our representatives to help explore available options.

If you have any questions in the future or need assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate your feedback and wish you the best moving forward.

Instant Checkmate Support

Hi Amelia,

Thank you for taking the time to share your experience. While we’re sorry the information you were searching for wasn’t available, we’re glad to hear that the cancellation process was straightforward and that our customer service agent provided exceptional support. Providing clear, respectful assistance is important to us, and we appreciate you recognizing that effort.

If you ever have questions in the future or need further help, our support team is always available at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Instant Checkmate Support

Dear JJ,

Thank you for sharing your feedback. We’re sorry to hear that the phone report did not meet your expectations and understand how disappointing that can be.

Instant Checkmate phone reports are based on publicly available information associated with a phone number. Depending on what data is accessible, reports may include possible owner details, carrier information, and location history where available. These reports do not include call logs, lists of numbers dialed, or the content of text messages, as that information is not publicly accessible.

We appreciate you taking the time to share your experience and your feedback helps us better understand where expectations may not align. If you have questions about what information may be available for a specific number or would like additional assistance, our support team is available at 877-564-3003 or by emailing support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

Respectfully,

Instant Checkmate Support

Hi Tom,

Thank you for taking the time to share your feedback.

Instant Checkmate subscriptions include clearly disclosed billing terms at the time of enrollment, including trial pricing, recurring subscription fees, and renewal timing. These details are presented prior to purchase and are also outlined in the confirmation materials provided at signup.

Our records confirm that you contacted support to review your account and billing. During that interaction, your subscription was successfully canceled, ensuring no further charges would occur. Following a review of the account, a refund for the most recent monthly charges has also been issued back to the original payment method.

Access to the account remained available through the end of the then-current billing period, and a cancellation confirmation email was sent for your records.

We appreciate you sharing your feedback regarding pricing visibility and billing expectations, as customer input is regularly reviewed as part of our ongoing efforts to improve clarity and user experience.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Jeffrey,

Thank you for taking the time to share your feedback.

We appreciate your continued interest in Instant Checkmate. Promotional offers are made available when applicable, and eligibility can vary based on account status and timing. During your recent call with support, our representative reviewed your account, assisted with payment setup, and confirmed that your subscription was successfully reactivated.

Our team also provided guidance on navigating the platform, reviewing payment settings, and accessing prior searches. Your account is currently active, and support remains available should you need additional assistance.

If you have any questions or would like further help, please contact us at 877-564-3003 or email support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Richard,

Thank you for sharing your experience.

Instant Checkmate provides access to publicly available records from third-party sources, and the type and depth of information available can vary depending on the records associated with a search. We understand that the service may not be the right fit for everyone and appreciate you sharing your perspective.

Our records confirm that you contacted support, your account was canceled, and a full refund was successfully processed. No further charges will occur.

If you have any additional questions, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

Instant Checkmate Support

Hi Anna,

Thank you for taking the time to share your feedback.

Instant Checkmate provides access to information sourced from publicly available records and third-party data providers. Because public records are maintained externally and updated on different schedules, some information may reflect historical data or may not always capture the most recent changes. Shared names or similar identifying details can also impact how results appear.

We understand how frustrating that can be, and we appreciate you raising the concern. Our reports are intended to serve as a starting point for research, and users may be able to improve results by refining their search with additional details when available.

Regarding your account, our records confirm that you contacted support, your membership was canceled, and a full refund has been successfully processed. No further charges will occur.

If you have any additional questions or would like further clarification about how reports work or how to refine a search, our support team is available to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate your feedback and the opportunity to address your concerns.

Instant Checkmate Support

Hi Norman,

Thank you for sharing your feedback.

Our records show that our team provided guidance regarding the cancellation process through multiple email responses and that cancellations require verification by phone. We can confirm that you have since contacted support, your subscription has been successfully canceled, and a cancellation confirmation email has been re-sent for your records.

At this time, the account is fully canceled and no further charges will occur.

If you have any additional questions or need further assistance, our support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We appreciate you taking the time to share your experience.

Instant Checkmate Support

Dear John,

Thank you for your feedback and for sharing your experience with Instant Checkmate. We’re glad to hear that the service was helpful in reconnecting you with long-lost family and friends, and that you found the background reports detailed and valuable.

We understand wanting clarity around available features and whether processes have evolved since your last use. Our tools and workflows are continually reviewed and updated to improve usability and help users better understand the information available to them. Your feedback is appreciated and helps inform those ongoing improvements.

If you decide to use Instant Checkmate again and would like a walkthrough of current functionalities or assistance determining which features may best fit your needs, our Customer Support team would be happy to help. You can reach us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Gail,

Thank you for your feedback and for taking the time to share your experience with Instant Checkmate. We’re glad to hear that Ariana was helpful, informative, and a pleasure to work with. Providing clear and supportive customer service is very important to us, and we’ll be sure to pass along your kind words to her.

We also appreciate your understanding and your acknowledgment of the value our service provides. Feedback like yours means a great deal to our team.

If you ever need assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Monique,

Thank you for taking the time to share your feedback.

Instant Checkmate provides access to certain publicly available records and background information, but it does not provide official documents such as marriage certificates. Those records are typically maintained by county or state agencies and must be requested directly from the appropriate jurisdiction.

Our records show that you contacted support, and the representative reviewed your account, explained these limitations, and offered guidance on how our service may still help identify related details, such as past addresses or associated individuals, which can sometimes assist when contacting the correct records office. We appreciate your acknowledgment of the representative’s professionalism and courtesy during that interaction.

Your account remains active, and if you’d like assistance refining a search or understanding what information may be available through our platform, our support team is happy to help. You can reach us at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (holiday hours may vary).

We value your feedback and appreciate the opportunity to clarify.

Instant Checkmate Support

Thank you for your feedback. We appreciate you taking the time to share your perspective and would like to provide clarification while addressing your concerns.

Instant Checkmate is a people-search service that compiles information from a variety of publicly available sources and licensed third-party data providers. Our platform is designed to help users conveniently access and review this information in one place for lawful, personal use. As disclosed in our Terms of Use and throughout the site, the information presented may not always be complete or fully up to date, and we encourage users to independently verify details they consider important.

We understand your concerns regarding the value of the service. While some public records may be obtainable individually through other sources, many users choose Instant Checkmate for the convenience of consolidated access, search tools, and time savings. The service is not intended to mislead or misrepresent information, and reports reflect what is available from the underlying sources at the time they are generated.

We have confirmed that your trial subscription has been canceled, and a full refund has been issued. No further charges will be processed. If you have additional questions about how the service works or your account status, our support team is available to assist.

You may contact Instant Checkmate Customer Support at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Jeff,

Thank you for sharing your experience. We understand how frustrating it can be to receive information without clear context, and we’re sorry for the delay you experienced while waiting for a supervisor callback.

To clarify, Instant Checkmate does not create, alter, or verify information. Our reports compile data by name from publicly available records and commercially available third-party sources. Due to how public records are collected and reported, we’re not always able to point to a single specific source for each data point, and information may be incomplete, outdated, or incorrectly associated. As outlined in our Terms of Use, reports are not a comprehensive compilation of all records and should be independently verified before being relied upon.

https://suppression.peopleconnect.us/login, and follow the verification steps to confirm the correct record. The information provided during this process is used only for verification purposes.

We can also confirm that your account has been canceled and a full refund has been issued. You’ll continue to have access through the end of your current billing cycle.

If you need further assistance or would still like to speak with a supervisor, our Customer Care Team is available at 877-564-3003.

Instant Checkmate Customer Support Team

Dear Wayne,

Thank you for sharing your experience with us. We understand how concerning it can be to notice charges you weren’t expecting, and we appreciate the chance to provide some clarity.

When an Instant Checkmate membership is activated, the recurring billing terms are clearly presented before the purchase is completed and must be acknowledged multiple times during the checkout process. We do not offer a one-time or single-month service. After enrollment, a welcome email is also sent that outlines the subscription price and automatic renewal terms. To avoid future charges, the membership needs to be canceled before the next billing cycle.

Members are always able to cancel by logging into their account, contacting phone support, or using our online chat system. While we understand your disappointment regarding the refund amount, the adjustment already provided reflects the maximum available under our policies. We can also confirm that your account has been canceled and that no further charges will be billed.

If you have any questions or would like help reviewing your account, our Customer Care team is available at 877-564-3003 and will be happy to assist.

Instant Checkmate Customer Support Team

Thank you for sharing your experience with us, Madelynn.

We’re glad to hear that once you were connected with an agent, your concerns were addressed right away and handled professionally. We appreciate your patience during the brief wait time and are happy to know our team was able to resolve your billing question to your satisfaction.

If you ever need additional assistance, we’re here to help at 877-564-3003 or support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Tom,

Thank you for your review. We’re sorry to hear that the service did not meet your expectations, and we appreciate the opportunity to clarify how Instant Checkmate works.

Your membership includes unlimited searches by name or address, and all public record information available through those searches is included at no extra cost. Optional features—such as searching by phone number or email address to identify the owner of a number or email—are add-on services that some customers choose to purchase, but they are never required to use the core product.

Instant Checkmate compiles data from public records and commercially available sources. Because this information originates from third-party databases, federal, state, and local agencies, and other public sources, the availability and completeness of specific details can vary. We do not create or modify public records; we simply provide access to the information that is currently reported by those sources.

We have confirmed that your account has been canceled and that a full refund has been issued. Please allow 3–5 business days for the funds to reflect in your account, depending on your financial institution.

If you have further questions or would like help reviewing any of your searches, we’re here to assist at 877-564-3003 or support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Dear Eric,

Thank you for your review.We’re glad to hear that our associate provided professional and competent support while helping you reactivate your account. We understand how frustrating it can be to navigate payment issues, especially when dealing with potential fraud on a debit card.

At this time, we do not offer EFT as a direct payment method. However, we do provide the option to use PayPal, which many customers find helpful when they are waiting for a replacement card or managing temporary banking disruptions. Your feedback is valuable and helps us continue reviewing our available billing options.

If you need any further assistance, please feel free to contact our Customer Support team at 877-564-3003.

Instant Checkmate Customer Support Team

Dear John,

Thank you for your feedback. We’re glad to hear that you found the information helpful and that our team was able to resolve your billing concern quickly and efficiently.

During enrollment, we provide full details regarding membership plans, recurring billing, and renewal terms so customers can make an informed decision. We’re happy we could clarify this for you and ensure everything was taken care of.

We appreciate your recommendation and are grateful for your willingness to use our service again in the future.

If you ever need further assistance, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Lisa,

Thank you for your review. We understand how frustrating unexpected charges can be, and we appreciate the opportunity to clarify what happened.

You had two active subscriptions under your account: the Unlimited Person Reports plan and the Unlimited PDF Access add-on. While you successfully canceled your Unlimited Person Reports subscription, the PDF Access subscription remained active, which is why you were billed again on December 2.

We can confirm that all subscriptions on your account are now canceled, and no further billing will occur. We have also issued a refund for the most recent charge. Please allow 3–5 business days, depending on your financial institution, for the funds to reflect back in your account.

If you need any additional assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Lanie,

Thank you for your review. We're so glad to hear Christopher was able to support you through this stressful situation. Recovering from scams and handling security concerns can be overwhelming, and it’s wonderful to know he guided you through your options, helped you update your account details, and even called back when the line disconnected.

We’re especially pleased he was able to help identify those old emails and ensure everything was properly secured. Your feedback means a lot, and we appreciate you taking the time to share your experience.

If you ever need further assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Scott,

Thank you for your feedback. We’re sorry to hear about the trouble you experienced while trying to obtain your receipt.

All customers are able to download their receipts directly from their account settings. Simply log in and navigate to Account > Order History, where you can download individual receipts for any of your billing cycles. This will provide the documentation you’re looking for.

Additionally, please remember that our Terms of Use prohibit using the Instant Checkmate website for any purpose other than personal use.

If you need further assistance, you can reach Instant Checkmate Customer Support at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Cheryl,

Thank you for your review and for sharing such positive feedback about your experience. We’re delighted to hear that you received your report quickly and that everything went smoothly. It’s wonderful to know our representative was professional, friendly, and accommodating while assisting with your cancellation. We truly appreciate your kind words about our team and service.

If you ever need help again in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jan,

Thank you for your review and for sharing your experience. We’re glad to hear that Christopher was thorough, helpful, and dedicated to assisting you with your cancellation. It’s also wonderful to know that Instant Checkmate was able to provide the information you needed during your time with us. We truly appreciate your kind words.

If you ever have questions in the future or need additional support, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Christopher,

Thank you for your review and for sharing your concerns. We’re sorry for any confusion regarding your subscription. Instant Checkmate does not offer a PDF conversion service. Our platform provides access to public records, and the optional PDF add-on simply allows users to download their reports as PDFs so they can save or print them.

It appears the PDF access add-on was not canceled, which caused the recurring monthly charges. We understand how frustrating that can be, especially when the service wasn’t used. We can confirm that your subscription is now fully canceled, and no further billing will occur.

If you have any additional questions or need further assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jeanette,

Thank you for your feedback. We’re glad to hear that Christopher was helpful and kind while assisting you. We understand how important it is to prioritize expenses, especially after a job loss, and we’re glad we could make the cancellation process smooth for you.

If you ever decide to return in the future or need assistance with anything else, our Instant Checkmate Customer Support team is here to help at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET); holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for your review. We’re sorry to hear you had trouble signing up for your trial membership and were repeatedly redirected back to the beginning of the process. We understand how frustrating that can be. We’re glad, however, that our representative was able to assist you promptly and that you had a helpful and friendly experience once you reached out.

If you ever need assistance again or have questions about using the service, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Esther,

Thank you for your review. We’re so happy to hear that your experience with our representative was such a positive one. It’s wonderful to know he was kind, patient, and genuinely committed to resolving your concerns. We love hearing that his sincerity and willingness to help made the call the best part of your day.

If you ever need additional support, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Jack,

Thank you for your review. We’re glad to hear our representative was helpful and that your cancellation request was handled quickly and without any extra hassle. It’s great to know you’d consider using our service again in the future if needed.

If you ever have questions or need further assistance, our Customer Support team is available at 877-564-3003 or by email at support@instantcheckmate.com, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear John,

Thank you for your review and for bringing your concerns to our attention.

We’re glad to hear the agent you spoke with was helpful, but we’re very sorry that the product did not meet your expectations. We understand how important military records and printable reports are for your needs.

Due to the nature of public record information, the records available in our reports can vary from person to person. Source data can sometimes be reported or entered inaccurately, may not be comprehensive, or may not be available for every individual. Our Background Information Services are not the original source of this data, and no public record search can guarantee that every type of record—such as military records—will always be found. Because of this, we always recommend independently verifying any critical information.

Regarding the printable PDF, we apologize for any confusion. The downloadable PDF option is an additional subscription feature, which is why it appears as a separate $3.99 service. We understand how this could feel misleading, and we’ve shared this feedback internally so we can continue improving how these options are presented.

We can confirm that your subscription has been canceled, and you will not incur further membership charges. A cancellation confirmation email has been sent; if you have not seen it, please check your spam or junk folder in case it was filtered there.

If you have any further questions or need additional assistance, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary. You can also email us at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for sharing your feedback. We’re sorry to hear that the report did not meet your expectations, and we understand how frustrating it can be when the information feels incomplete.

Instant Checkmate provides access to unlimited searches, compiling publicly available and commercially sourced records from third-party databases. While we work hard to present this information clearly and accurately, the content depends entirely on what is reported to us. Public records can sometimes be limited, outdated, or contain gaps—particularly when individuals share similar names or identifying details. Because of this, we always recommend independently verifying any information you intend to rely on.

We have canceled your subscription as requested. If you need help reviewing your report or have any questions, our Customer Support team is available at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Ian,

Thank you for your feedback and for bringing this experience to our attention. We’re very sorry for the frustration you encountered. We understand how disappointing it can be when the information in a report doesn’t meet expectations, and we apologize for the inconvenience caused during your attempts to resolve the issue.

Public records can sometimes be incomplete or contain inaccuracies due to how the data is originally reported or maintained. While we strive to present the most current and relevant information available, there are occasions when details such as birth years or ages may not match due to limitations in the underlying data sources.

We’re also sorry for the inconsistent support you received. You should never have to contact us multiple times to receive confirmation of a cancellation or refund. We’re glad that Lucca was able to promptly provide the email confirmation you needed, and we appreciate you acknowledging his assistance.

To confirm, your subscription has been canceled and all associated charges have been fully reversed. We are also taking steps internally to help prevent similar issues from occurring in the future.

If you ever need help in the future, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Jeanette,

Thank you for your review and for sharing your experience with us. We're glad to hear that Leonardo provided friendly and professional assistance, promptly canceled your subscription, and completed your refund in a timely manner.

If you need support in the future, our team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Robert,

Thank you for your feedback and for sharing your experience with us. We’re glad our team was able to quickly resolve the misunderstanding and process your refund. We appreciate your kind words about the support you received.

If you ever need assistance in the future, we’re here to help at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Sylvia,

Thank you for your wonderful review. We’re delighted to hear that Kendrick provided excellent support during your call on November 24. It’s great to know he was able to quickly cancel your subscription and issue your $35.47 refund without any hassle. We truly appreciate your kind words and the time you took to share your experience.

If you ever need help in the future, our Instant Checkmate Customer Support team is here for you at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Candace,

Thank you for your review and for sharing such thoughtful feedback about your experience with Lucca. We’re truly grateful you took the time to let us know.

We’re thrilled to hear how impressed you were with his customer service, clarity, and professionalism. It’s wonderful to know that even during a refund request, Lucca was able to turn the interaction into a positive experience and leave such a meaningful impression. We absolutely agree that team members like him are invaluable, and your comments will definitely be shared so his excellent work is recognized.

If you ever need further assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lou,

Thank you so much for your thoughtful review! We’re glad to hear that our service was helpful to you and that Lucca provided courteous and supportive assistance during your cancellation. We truly appreciate you taking the time to share your experience.

If you ever need help again in the future, our Customer Care team is always here to assist. You can reach us at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

We wish you a wonderful day as well, and a very Happy Thanksgiving!

Instant Checkmate Customer Support Team

Hi Mark,

Thank you for your kind review! We’re thrilled to hear that our customer service representative provided clear, honest, and knowledgeable support. We take great pride in offering transparent assistance without hidden fees, so it’s wonderful to know that came through in your experience.

Your recommendation truly means a lot to us. If you or your family ever need help in the future, please don’t hesitate to contact our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi John,

Thank you so much for your thoughtful review and for being a longtime member of Instant Checkmate! We truly appreciate your loyalty and trust in our service over the years. It’s wonderful to hear that you’ve chosen to rejoin us, and we’re glad you continue to find value in our reports and tools.

If you ever have any questions about your account or need assistance managing your subscription, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by email at support@instantcheckmate.com. We’re always happy to help.

Instant Checkmate Customer Support Team

Hi Stephen,

Thank you for sharing your experience! We’re so glad to hear that our representative was able to assist you with resetting your login, payment method, and personal settings. It’s wonderful to know you received helpful and friendly support.

We truly appreciate your feedback and your kind words about our team. If you ever need further assistance, please don’t hesitate to contact us at 877-564-3003 or by email at support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We completely understand your perspective and appreciate the opportunity to explain.

For security reasons, certain account actions—such as cancellations or changes involving personal information—cannot be completed via email. This policy is in place to help protect our members’ privacy and prevent unauthorized access. We understand this can be inconvenient, but it’s an important safeguard to ensure your account remains secure.

We’re glad to hear that once you reached our Customer Support team, your issue was resolved quickly and professionally. If you ever need further assistance, please don’t hesitate to contact us directly at 877-564-3003 or via live chat on our website.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience. We’re sorry to hear that the automated cancellation process felt frustrating, but we’re glad one of our representatives was able to assist and make things right.

For clarity, there are several ways to cancel an Instant Checkmate membership — you can do so directly within your membership settings, by contacting our Customer Support team, or through our live agent chat for real-time assistance. We aim to make the process as simple and convenient as possible for all members.

If you have any additional questions or need help in the future, please don’t hesitate to reach out to us at 877-564-3003 or email support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Hi Andrea,

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Christopher provided such helpful and understanding support. We truly value team members who take the time to listen and ensure every customer feels heard, and we’ll be sure to share your kind words with him and our leadership team.

If you ever need further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email us at support@instantcheckmate.com. Our team is always happy to help.

Instant Checkmate Customer Support Team

Hi Randy,

Thank you for your wonderful review! We’re thrilled to hear that you found Instant Checkmate easy to use, informative, and reasonably priced. It’s great to know our service provided the information you needed quickly and effectively.

We truly appreciate your recommendation and your kind words — feedback like yours means a lot to our team.

If you ever need assistance or have questions about your account, please don’t hesitate to reach out to our Customer Support team at 877-564-3003, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Eden,

Thank you so much for your thoughtful review! We’re delighted to hear that Luca provided such quick, courteous, and professional service. We’ll be sure to share your kind words with him and our management team so he receives the recognition he deserves.

We also appreciate your continued trust in Instant Checkmate, even though the specific information you were looking for wasn’t available. Your feedback helps us improve both our service and the accuracy of our data sources.

If you ever need further assistance, please don’t hesitate to contact our Customer Support team at 877-564-3003, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience you experienced while using our service.

From time to time, we encounter activity that our system flags as suspicious or unusual, which can put both consumers and Instant Checkmate at risk. When this occurs, a temporary limitation may be placed on the account while it’s reviewed. These extra precautions are in place to help keep our users safe, though we understand how this can be frustrating when the intent behind the searches is completely legitimate.

We’re happy to confirm that your account is no longer locked, and as a courtesy, we’ve issued a full refund to your original payment method. Please allow 3–5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any further questions or need additional assistance, please don’t hesitate to contact us at 877-564-3003. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you so much for your kind words! We’re thrilled to hear that our Customer Support representative provided professional, knowledgeable, and efficient service. It’s always wonderful to know that our team was able to answer your questions and resolve your concerns quickly.

We truly appreciate you taking the time to share your experience and for your willingness to recommend Instant Checkmate to your family and friends—it means a great deal to us.

If you ever need further assistance, please don’t hesitate to contact us at 877-564-3003 or email us at support@instantcheckmate.com. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), and we’re always happy to help.

Instant Checkmate Customer Support Team

Thank you for your review! We understand how concerning it can be to notice unfamiliar charges, and we’re sorry for any confusion or inconvenience this has caused. This is not the experience we aim to provide for our members.

During the registration process, our website clearly presents the membership plan details, including billing frequency and automatic renewal terms, in full compliance with applicable laws. The checkboxes confirming agreement to recurring billing appear several times before payment is submitted. Because your payment was processed through PayPal, you were also redirected to PayPal’s site, where the recurring nature of the subscription is displayed prior to completing checkout.

Additionally, we send a welcome email at the time of sign-up confirming the membership and explaining that it will automatically renew unless canceled. Our customer support phone number is always listed next to the charge on your billing statement for easy reference.

Instant Checkmate members can cancel their membership at any time by logging into their account, calling our phone support line at 877-564-3003, or using our online chat system. Our Customer Support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). If you’d like to discuss your account further, please don’t hesitate to reach out — we’re happy to help.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while accessing your report. We understand that the process can sometimes feel complicated, and we appreciate your patience in reaching out for assistance.

We value your input and are continuously working to make our service more straightforward and user-friendly for all customers. If you ever need help signing in, viewing your report, or navigating your account, please don’t hesitate to contact our Customer Support team at 877-564-3003. Our agents are happy to walk you through each step to ensure you get the information you need without any hassle.

Instant Checkmate Customer Support Team

Hi Tobias,

We’re sorry to hear about your experience. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Our reports are based on publicly available records, and certain types of documents—such as marriage certificates—are not included in our data sources.

When you search on Google, the search engine automatically displays results that match the words entered. Because Instant Checkmate is a public records search service, our website may appear in those search results if the keywords entered relate to public records. However, our site does not state that we provide marriage certificates.

We apologize for any confusion this caused. A full refund has been issued and should appear on your original payment method within 3–5 business days. If you have any further questions, please contact our Customer Support team at 877-564-3003, available Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We’re truly sorry to hear you weren’t satisfied with your search results. We understand how important it is to find accurate and helpful information when using our service.

Instant Checkmate reports are compiled from public and commercially available data sources, which can sometimes include errors or incomplete details. While we strive to present this information clearly, these records aren’t created by Instant Checkmate, and we always encourage independent verification of any data.

Before completing a purchase, our website clearly explains that Instant Checkmate is a subscription-based service. The plan details, billing terms, and renewal information are shown several times throughout the signup process and again in the Terms and Billing Agreement that must be accepted before payment.

Members enjoy unlimited person searches during their active month, with optional add-ons available for specialized searches like phone number or email lookups.

If you’d like to talk more about your experience or need help navigating your account, please don’t hesitate to reach out to us at (877) 564-3003. Our friendly team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), and we’re always happy to help make things right.

Instant Checkmate Customer Support Team

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service accurate and that our representative provided knowledgeable and friendly support. Delivering an exceptional experience for every member is always our goal, and it’s great to know we met your expectations.

We truly appreciate your kind words and look forward to providing the same positive experience in all your future interactions with our team.

If you ever need assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or by emailing support@instantcheckmate.com.

Instant Checkmate Customer Support Team

Thank you for taking the time to share your experience! We work hard to ensure the accuracy and relevance of the information we provide, but we can’t guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We always encourage using the information as a helpful starting point for further research.

We’re also happy to hear that Learnardo provided great customer service and helped you cancel your subscription without any trouble. If you need anything else, please don’t hesitate to reach out to our Customer Support team at 877-564-3003 or email support@instantcheckmate.com. We’re available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

Instant Checkmate Customer Support Team

Thank you for your feedback. We understand how frustrating it can be when the information provided does not match your expectations. Our reports are built from public records and commercially available data sources, which can sometimes contain errors, incomplete information, or multiple individuals with similar identifying details. Because of these limitations, some data may not be entirely accurate or complete.

We recommend using our reports as a starting point for your own research and taking advantage of the “refine my search” option after performing a search. Adding details such as a middle name, city, or age range can often help narrow results and improve accuracy. You may also try searching only with the first and last name, along with the state, as that can potentially show results—you would just need to narrow it down by age.

If you need additional assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team

Thank you for sharing your experience. We understand how important accurate results are, especially when searching for family members. Our reports are built from public records and commercially available data sources, which can sometimes contain errors, incomplete information, or multiple individuals with similar details. Because of these limitations, results may not always match the exact person being searched.

To help improve accuracy, we recommend using the “refine my search” option after performing a search. Adding more details, such as a middle name, city, or age range, can often help isolate the correct report. Please also note that our service is intended to be used as a starting point for further research and any information found should be independently verified.

If you need further assistance, our support team can be reached at 877-564-3003 or support@instantcheckmate.com, Monday through Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

Instant Checkmate Customer Support Team