Instant Checkmate Reviews

Hi Nichalous,

Thank you for taking the time to share your feedback. We'd like to share more detail on how our Reverse Phone Lookup service works. This service is designed to identify who a phone number might be registered to, along with any publicly available emails or social media accounts linked to it, and the registered owner's address on file — it does not provide real-time location tracking. As outlined in our Terms of Use, availability of this information depends on what's publicly accessible for that number, so results can sometimes be limited.

We can confirm the charge has been fully reversed.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Dale,

Thank you for taking the time to share your feedback. We're glad the site was helpful in finding information on your relatives, and that our representative took the time to check on his end for the military records as well. We do include military records in our reports when available; however, this information only appears if it has been released as public record, which can vary depending on the individual.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi John,

Thank you for taking the time to share your feedback, and we appreciate your honesty. If there's anything we can do to help going forward, please don't hesitate to reach out.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Bernice,

Thank you for taking the time to share your feedback. We're glad Josie was able to get your refund processed today. We also apologize that it wasn't taken care of when you originally called to cancel — we'll be sure to look into that.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Eric,

Thank you for taking the time to share your feedback. We're so glad your issue was addressed quickly and professionally.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Barbara,

Thank you for taking the time to share your feedback. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and older or outdated information can occasionally appear, since we are not the original source of this data.

We also want to clarify that Instant Checkmate does not provide an email address specifically for cancellations, and our agents do not direct customers to cancel via email. Cancellations must be completed through the methods outlined in our Terms of Use at https://www.instantcheckmate.com/terms-of-use/#section12, such as by phone, live chat, or through your account directly. We follow all applicable billing laws and requirements, and a confirmation email is sent at the time of sign-up outlining the recurring billing details.

We can confirm your account is canceled, and a refund has been issued. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Jill,

Thank you for taking the time to share your feedback. We'd like to clarify a few details about your account. Our records show there was no cancellation request submitted prior to your call on August 7, 2026, and we don't have any record of prior calls, chats, or emails requesting cancellation before that date. Your account was canceled at that time.

We also want to assure you that Instant Checkmate is a legitimate service, not a scam — we take these situations seriously and always aim to resolve billing concerns fairly.

We can confirm your account is canceled, and we've issued a refund. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Ned,

Thank you for taking the time to share your feedback. We'd like to walk through the details of your account to help clarify what happened.

Our records show there were two accounts under your information, one of which had a typo in the email address. We want to note that we do not create accounts on behalf of customers — all accounts are created directly by the customer during sign-up. The account you were able to log into and change the password for had previously been canceled back in June 2023, and there have been no charges on that account since that cancellation.

During your recent chat, the agent located the second, active account and canceled it to prevent any further recurring billing. We also want to clarify that we do not offer any 1-month free trials — we don't offer free trials of any kind. Our trial option is for 5 days, after which it renews at the full subscription amount unless canceled beforehand.

We can confirm this account is canceled, and no further charges will be billed.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi William,

Thank you for taking the time to share your feedback. We want to clarify that we don't hide how to cancel — there are several convenient ways to do so, for future reference:

- Mobile App – Log in, tap "Account," select "Membership Settings," then tap "Cancel Subscription"

We also want to address the specific records you were looking for. Instant Checkmate provides public record information, but we do not have access to tax returns or actual bankruptcy documentation. We can indicate whether someone has filed for bankruptcy; however, depending on the state, county, and how long ago it occurred, that information may no longer appear in a report.

We can confirm your account is canceled, and we've issued a full refund. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Michelle,

Thank you for your feedback! We are constantly working to improve our service and appreciate insights from customers like you. We're also glad Jorge made the effort to try your search on his end and offered some possible reasons the information wasn't available — we'll be sure to pass along your kind words to him.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies or gaps may occur due to limitations in public data and the potential for multiple individuals sharing similar identifying details. To enhance your search experience, you can use the "Refine My Search" option after performing a search, which allows you to add more details to help isolate the report you're looking for.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Peggy,

Thank you for taking the time to share your feedback. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and details such as marriage records, addresses, and associated dates can occasionally be incomplete or contain inaccuracies — we're not the original source of this data, so we always recommend independently verifying anything important before relying on it.

We can confirm your account is canceled, and the charges have been reversed in full. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Susan,

Thank you for taking the time to share your feedback. We're so glad Joanna was able to address your concerns and take care of the refund for you — please allow 3–5 business days for it to reflect on your account, depending on your financial institution. We'll be sure to pass along your kind words to her.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Tommy,

Thank you for taking the time to share your feedback. We're so glad your experience with our customer service was helpful, and we truly appreciate you recommending us to your family and friends.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Charles,

Thank you for taking the time to share your feedback. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and can occasionally include mismatched details, such as similar addresses tied to a different individual — we're not the original source of this data, so we always recommend independently verifying anything before relying on it.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Clyde,

Thank you for your loyalty over the years, and for taking the time to share this in detail. We're sorry to hear your recent experiences with our support team fell short of what you've come to expect — that's not the standard we hold ourselves to, and we take this seriously.

Regarding your account, it appears your original bundle pricing had been canceled due to a failed payment. When the account was reactivated, it came back under our standard rate along with an add-on subscription — both the subscription and the add-on would have required your agreement prior to being billed.

We can confirm your account is now set back up under the bundle subscription at the reduced price, and as a courtesy, we've issued a refund. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

We've also escalated this matter to a supervisor for further review, and we appreciate you bringing this to our attention.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Michelle,

Thank you for your feedback, and we understand how unexpected charges can be frustrating. When enrolling in any of our services, users are guided through a registration page to review membership options, and in accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing registration.

We'd also like to clarify that our records show no cancellation request was ever submitted for this account. The account was ultimately canceled on May 3, 2026, due to a failed payment.

Members can cancel anytime by accessing their account online, contacting phone support, or using our live chat.

If you'd like assistance with a resolution, please reach out to our Customer Care team at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Rolinda,

Thank you for taking the time to share your feedback. We understand how frustrating it is to run into repeated sign-in issues, especially when trying to access information important to you and your family. We also want to acknowledge your comments regarding the depth of history and background information found in your reports — as outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and availability of certain records can vary depending on what's publicly accessible for a given individual.

We can confirm your account has been canceled and the charge has been reversed in full.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Pat,

Thank you for taking the time to share your feedback. We're so glad Viktor was courteous and helpful in resolving your request, and we appreciate you saying you'd come back if the need arises again — we'll be sure to pass along your kind words to him.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Howard,

Thank you for taking the time to share this detailed feedback, especially as a long-time member with us — that means a lot, and we want to make sure your concerns are heard.

As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, which may not always be accurate or complete due to the nature of public records — source data is sometimes reported inaccurately or becomes outdated, and we are not the original source of this data. We encourage using reports as a starting point for further research.

We've escalated your feedback regarding the new site format and outdated phone numbers to our team for further review. We also want to clarify that we are not able to provide a full date of birth, only the month and year, and we understand that this, along with the Timeline feature no longer surfacing a relative's exact date of birth, has made searches less useful for you. We've passed this feedback along to our product team as well.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Hi Anne,

Thank you for taking the time to share your feedback. While we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage members to use reports as a starting point for their own due diligence.

We'd also like to clarify a few details about your account. Our records show there was no cancellation request submitted prior to June 25th. You had signed up for two services, an Unlimited Person Report Membership and Unlimited PDF Downloads and Report Monitoring, and neither had renewed since your original sign-up, so you were only billed for one month of service.

We can confirm that during your call on July 17th, your account was canceled and refunded in full. Please allow 3–5 business days for the refund to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Myrta,

Thank you for taking the time to share your feedback. We understand it can be frustrating when a report doesn't feel like it goes beyond what's available elsewhere, and we appreciate you letting us know the upsell prompts felt like too much.

As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and information may occasionally be incomplete or affected by shared names or similar identifiers — we're not the original source of this data, so we recommend using our reports as a starting point for further research.

We also want to clarify that any upgrade offered is entirely optional and does not add more information to the report itself. Instead, it provides access to additional features, such as Reverse Phone Lookup and Reverse Email Lookup.

We can confirm your account is canceled and the charge has been reversed in full.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Tiffany,

Thank you for taking the time to share your feedback. We want to clarify a few things about how Instant Checkmate works. We gather information from public records and commercially available data sources to compile background reports, which can include details such as contact information, addresses, criminal and court records, relatives and associates, and other publicly available background information. As outlined in our Terms of Use, this data may sometimes be reported or processed inaccurately, incomplete, or affected by shared names or identifying characteristics — we are not the original source of this data, so we recommend using our reports as a starting point for your own research.

Instant Checkmate operates on a subscription model, and billing terms, including automatic renewal, are disclosed prior to purchase.

We're sorry to hear the manager you spoke with came across as condescending — we'll be sure to share this feedback with our team.

We can confirm your account is canceled, the pending charge was reversed, and the prior charge has been refunded. Please allow 3–5 business days for both to reflect on your account, depending on your financial institution.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Austin,

Thank you for taking the time to share your feedback. Instant Checkmate is a public records search service, and while we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage members to use reports as a starting point for their own due diligence.

We can confirm your account is canceled, and we've issued a full refund. Please allow 3–5 business days for the refund to reflect on your account, depending on your financial institution.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Jill,

Thank you for taking the time to share your feedback. We're glad our assistant was helpful and patient while working through the escalation for your records, and that we were able to adjust your monthly cost and add extra services for you.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Lizanne,

Thank you for the great feedback! We're glad our representative was quick and cheerful and got your request handled to your satisfaction—and glad you were connected to a live person after the automated system had trouble. We'll pass along your feedback on both.

If you ever need further assistance, feel free to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support

Hi Cynthia,

Thank you for sharing your experience! We're glad Mauricio was able to quickly cancel your subscription and reverse the initial charge for you.

If you ever need further assistance, feel free to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support

Hi Barbara,

Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear our Member Care representative was professional and kind when assisting with your cancellation.

We understand your concerns regarding the report details. While we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and the limitations of our data sources. Public records and commercially available data sources may contain errors, and source data can sometimes be reported, entered, or processed inaccurately. For this reason, we encourage members to use reports as a starting point and independently verify any information before relying on it.

We can confirm that your account has been canceled and refunded.

If you have any additional questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Donna,

Thank you for sharing your feedback. We understand that it can be frustrating when a report does not include the specific information you were hoping to find.

Instant Checkmate compiles information from public records and other available data sources and organizes it into easy-to-read reports. Since public record availability can vary by source, location, and record type, certain details may not always appear or may not be as current as expected. Our Terms of Use also note that public record information may not always be fully accurate, complete, or available, which is why we encourage members to use our reports as a helpful starting point in their search.

We appreciate your feedback and would be happy to help review your concerns further. Please contact our Customer Care department at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Kristen,

Thank you for sharing your experience. We’re sorry to hear you were not able to access the report after your purchase, and we appreciate your patience while our team reviewed the matter.

We were able to locate your account and can confirm that it has been canceled. A full refund has also been issued back to the payment method used for the purchase. Please allow 3-5 business days for the refund to appear in your account, depending on your financial institution.

If you have any additional questions or need further assistance, please contact our Customer Care department at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Hugh,

Thank you for taking the time to share your review. We’re glad to hear Instant Checkmate was helpful in finding the person you were looking for and that you were able to learn more about him, even though the report did not include the specific information you were hoping to find.

We understand how frustrating that can be, especially when the information depends on what is available through public records and other data sources. We truly appreciate your understanding and your kind words about our service.

If you ever need additional assistance, please contact our Customer Care department at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Adele,

Thank you for sharing your feedback. We understand how challenging it can be to find relevant and reliable information, and we appreciate you taking the time to share your experience.

We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Shared names, similar identifiers, the nature of public records, and data source limitations can sometimes lead to incomplete results or data mismatches. We encourage customers to use the information provided as a foundation for further research.

We’re glad to hear your cancellation was handled promptly and that our representative was helpful. We also appreciate your feedback regarding the call experience, as it helps us identify areas where we can improve.

We can confirm your account has been canceled and a full refund has been processed. Please allow 3–5 business days for the refund to be received, depending on your financial institution.

If you ever need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Mary Linda,

Thank you for sharing your feedback. We’re glad to hear our representative was helpful and able to assist with canceling your account. We also understand your disappointment in not finding the information you were looking for, and we appreciate you taking the time to share your experience.

We work hard to ensure the accuracy and relevance of the information we provide, but due to the nature of public records and data source limitations, occasional inaccuracies or incomplete information may occur. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage customers to use the information provided as a foundation for further research.

Refunds are reviewed on a case-by-case basis, and we can confirm your account has been canceled and a refund has been issued. Please allow 3–5 business days for the refund to be received, depending on your financial institution.

We also appreciate you letting us know about the survey call disconnecting and the phone number area code concern. Feedback like yours helps us better understand our customers’ experiences and identify areas where we can improve.

If you ever need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Grace,

Thank you for the kind words about Amber! We're so pleased to hear she was pleasant and professional in assisting you with your reversal. We will be sure to pass along your feedback to her!

Regarding marriage and divorce information, we want to clarify that while we do search for publicly available records in these categories, the availability of specific dates and details depends entirely on what has been made publicly accessible through our data sources. Not all jurisdictions make this information available through public record databases, which may explain why it was not present in your report. For official marriage and divorce records, we recommend contacting the county clerk's office where the event took place as they will be best equipped to provide certified documentation.

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Velva,

Thank you for the wonderful feedback! We're so pleased to hear that Camila provided excellent service and that you found the platform easy to use. We will be sure to pass along your kind words to her!

We can confirm that your account has been successfully canceled and no further charges will be incurred. We completely understand that cost is an important factor and we respect your decision. Should you ever find yourself in need of our services again, we would be happy to have you back!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jay,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate has never offered a $1.95 one-time fee. We do offer a 5-day trial at a reduced introductory rate, however if the service is not canceled within the trial period it will automatically renew at the monthly subscription rate. We do not offer any one-time search fees as our service is structured as a recurring subscription.

We understand that a monthly subscription may not be the best fit for everyone's needs and we appreciate your feedback regarding a pay-per-search option. We will be sure to pass it along to our team for consideration.

We can confirm that your account has been successfully canceled and as a courtesy, we have issued a full refund back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Cheryl,

Thank you for reaching out and sharing your experience. We understand how disappointing it can be when the information you are looking for is not available in your report.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. The availability of historical records, particularly those predating the year 2000, depends entirely on what has been digitized and made publicly accessible through our data sources. Older records such as arrests from the early 1990s may not always be available as many older records have not been fully digitized or made publicly accessible. We appreciate your feedback regarding the clarity of our data retention and will pass it along to our team for consideration.

We can confirm that your account has been successfully canceled and the pending charge has been reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jane,

Thank you for reaching out and sharing your experience. We understand how disappointing it can be when the information you are looking for is not available in your report.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. The availability of information depends entirely on what has been made publicly accessible through our data sources. There are times when certain individuals may have limited information available, which may explain why your report did not contain the details you were looking for. We do not guarantee any specific information or results.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Richard,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that while we do search for publicly available court records, the availability of specific records such as divorce records depends entirely on what has been made publicly accessible through our data sources. Not all court records are available in every jurisdiction, which may explain why this information was not present in your report. We do not guarantee any specific information or results, and the categories displayed during the search process reflect the databases being searched rather than a guarantee that information will be found in each category.

We can confirm that the full charge has been reversed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ernest,

Thank you for your service and for reaching out to share your experience. We want to take a moment to address your concerns.

Regarding military records, detailed military service records are generally not available through public record databases as they are not typically released as publicly accessible information. We only have access to what is available through public record sources, and we do not guarantee any specific information or results. For official military service records, we recommend contacting the National Archives or submitting a request through the National Personnel Records Center.

We also want to address your concern regarding the cancellation process. We want to assure you that canceling your account is straightforward and we offer several convenient ways to do so — by logging into your account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Wrenn,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was empathetic, helpful, and professional in addressing your concerns. It's great to know he took the time to listen and provide thorough explanations. We will be sure to pass along your kind words to him!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Keith,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We also want to clarify that after reviewing your account, it appears you never logged in to access your report. To view your report, you would need to log into your account directly at www.instantcheckmate.com using the email address and password created during sign-up.

Regarding the receipt, a confirmation email is sent upon enrollment. If you did not receive it, we recommend checking your spam or junk folder as it may have been filtered.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when certain information may not be fully available depending on what has been made publicly accessible through our data sources. We do not guarantee any specific information or results.

We can confirm that during your recent call with our Customer Care team your account was successfully canceled and the charges were reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sonia,

Thank you for the wonderful feedback! We're so pleased to hear that Alice was courteous, knowledgeable, and patient in guiding you through the process and making sure all of your questions were answered. That is exactly the level of care we strive to provide for all of our members. We will absolutely pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Cynthia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

We want to assure you that Instant Checkmate does not selectively charge customers after cancellation. Our billing is based solely on active subscriptions, and charges only occur when a subscription is active. After thoroughly reviewing our records, we do not have any prior call on record to cancel your account. Had you reached out to us directly, we would have been more than happy to assist you promptly.

We can confirm that your account has been successfully canceled and a refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account. No further charges will be incurred.

We want to assure you that Instant Checkmate is not a fraudulent company. We are a legitimate public records search service and all billing practices are in full compliance with applicable laws.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Blannie,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was friendly, efficient, and exceeded your expectations. We will be sure to pass along your kind words to the team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Carol,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not provide official marriage licenses or divorce certificates. These are legal documents that must be obtained directly from the county clerk's office or courthouse where the marriage or divorce was filed. We recommend contacting the appropriate California county office directly as they will be best equipped to provide you with certified copies of these documents.

Our reports compile publicly available data from third-party sources, which may include names, aliases, phone numbers, address histories, possible relatives, and other public record information. We do not guarantee any specific information or results and the data displayed depends entirely on what is publicly accessible through our sources.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Renee,

Thank you for sharing your experience and for the kind words about our Customer Care team. We're glad to hear they were able to assist you effectively.

We want to address your concern regarding the online cancellation. After reviewing your account within our system, we do not see any prior cancellation requests on record. We understand this is frustrating and we appreciate you bringing it to our attention. Our online cancellation feature is designed to work seamlessly and we will be sure to escalate this feedback to our technical team for review.

We can confirm that your subscription was successfully canceled during your recent call with our Customer Care team. No further charges will be incurred and you will continue to have full access to the service until the end of your current billing cycle.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi there,

Thank you for the kind words! We're glad to hear that Nicolas was helpful, fast, and professional in resolving your issue. Sometimes that's all that needs to be said! We will be sure to pass along your feedback to him.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Michele,

Thank you for the wonderful feedback! We're so pleased to hear that Valerie was joyful, helpful, and able to resolve your billing concern quickly while also saving you money. That is exactly the level of care and service we strive to provide for all of our members. We will absolutely pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Nancy,

Thank you for the wonderful feedback! We're so pleased to hear that the service was easy to use and provided the information you needed.

We're sorry to hear you experienced some difficulty with the automated cancellation process. We are always looking for ways to improve and your feedback will be passed along to our team. We're glad to hear that once you connected with our Customer Care team the cancellation was handled smoothly.

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jana,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully up to date due to the nature of public records and the frequency at which our data sources are updated. We do not guarantee any specific information or results and always recommend using our reports as a starting point for your own research.

We want to assure you that Instant Checkmate is not a scam. We are a legitimate public records search service and we take the quality of our data seriously. We appreciate your feedback as it helps us continue to improve our service.

We can confirm that during your recent interaction with our Customer Care team your account was successfully canceled and a refund was issued back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Cindy,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was knowledgeable, prompt, and attentive in resolving your inquiry so quickly. Reviews like yours truly mean a great deal to our team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jeanne,

Thank you for the wonderful feedback! We're so pleased to hear that Flavia was patient, knowledgeable, and professional in helping you navigate the service. It's especially great to hear that she took the time to make sure you felt confident continuing on your own. We will absolutely pass along your kind words to her!

We do want to take a moment to remind you that Instant Checkmate is intended for personal use only. We prohibit the use of our website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi James,

Thank you for sharing your feedback. We're glad to hear the information provided was helpful for general background research!

Regarding military records, the availability of this information depends entirely on what has been released as publicly accessible through our data sources. Detailed military service records and VA information are generally not available through public record databases as they are not typically released publicly. For official military records, we recommend contacting the National Archives or submitting a request through the National Personnel Records Center, as they will be best equipped to assist you with that specific information.

We also want to take a moment to advise that Instant Checkmate is a public records search service intended for personal use only. Our services are not to be used for any business purpose or Fair Credit Reporting Act purpose, including decisions regarding the rental or sale of a house, apartment, or other residential property, hiring or employment decisions, lending or credit decisions, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Gary,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was knowledgeable, professional, and thorough in addressing all of your questions and concerns. Taking the time to verify your account details and ensure everything was in order before ending the call is exactly the level of service we strive to provide. We will be sure to pass along your kind words to the team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Melinda,

Thank you for the wonderful feedback! We're so pleased to hear that Alice was prompt, knowledgeable, and patient in assisting you through the cancellation process. We will be sure to pass along your kind words to her!

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Daniel,

Thank you for sharing your experience and for the kind words about Mariafernanda. We're glad she was able to assist you with your cancellation efficiently and we will be sure to pass along your feedback to her.

We're sorry to hear the service did not provide the information you were looking for. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and there are times when certain information may not be fully available due to the nature of public records. We do not guarantee any specific information or results and always recommend using our reports as a starting point for your own research.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi there,

Thank you for the wonderful feedback! We're so pleased to hear that Kelly was knowledgeable, helpful, professional, and patient in addressing all of your questions. We will absolutely pass along your kind words to her — she truly deserves the recognition!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Rudy,

Thank you for the wonderful feedback! We're so pleased to hear that Dariana was kind, professional, and able to take care of your refund efficiently. We will be sure to pass along your kind words to her!

Regarding marriage dates, the availability of this information depends on whether it has been made publicly accessible through our data sources. While we may occasionally have marriage records when they are publicly available, specific marriage dates are not always accessible through public record databases and therefore may not appear in every report.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Rick,

Thank you for reaching out and sharing your experience. We want to take a moment to provide some clarity regarding the additional charge.

All add-on services are completely optional and must be actively selected and agreed to before any additional charges are applied. We're glad to hear that our Customer Care team was able to process the refund promptly and resolve the situation to your satisfaction.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lucy,

Thank you for the wonderful feedback! We're so thrilled to hear that Arianna was able to help you navigate the service and find a plan that better suits your needs. We will be sure to pass along your kind words to her — she truly deserves the recognition!

We're also glad to hear you are finding the information comprehensive and easy to access. We look forward to continuing to provide you with a great experience!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Karl,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records. Addresses that appear unfamiliar can sometimes be the result of shared names or similar identifiers leading to data mismatches.

Regarding military records, detailed military service records are generally not available through public record databases as they are not typically released as publicly accessible information. We do not guarantee any specific information or results and apologize if this was not made clear before your purchase.

We can confirm that your account has been successfully canceled and the charge has been reversed in full. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ted,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was professional, courteous, and knowledgeable in resolving your situation so efficiently. We will be sure to pass along your very kind words to him — reviews like yours truly mean a great deal to our team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Joel,

Thank you for the absolutely wonderful feedback! We are truly touched by your detailed and thoughtful review of Kelly. It is clear she made a lasting impression and went above and beyond to ensure your experience was a positive one. We will absolutely pass along every kind word to her — she truly deserves the recognition!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Dee,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.

Regarding the charge, the subscription you signed up for was a monthly membership, not a trial. Prior to completing your purchase, the total cost is clearly displayed and users are required to explicitly agree to the charge before billing is processed.

We can confirm that your account has been successfully canceled and the pending charge has been reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Christina,

Thank you for the wonderful feedback! We're so pleased to hear that Cristhofer was thorough in explaining the reactivation process and helped you find the right plan to suit your needs. We will be sure to pass along your kind words to him!

We're glad to hear everything was resolved smoothly and that your account is back up and running. Should you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Christy,

Thank you for the wonderful feedback! We're so pleased to hear that Manuel was helpful and able to address all of your questions and requests. We will be sure to pass along your kind words to him!

We're also glad to hear the information in your reports was accurate and met your expectations. We take pride in providing comprehensive and thorough reports for our members.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Martin,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding military records, the availability of this information depends on whether it has been released as publicly accessible through our data sources. Detailed military service records are generally not available through public record databases and therefore would not appear in our reports. We do not guarantee any specific information or results, and we apologize if this was not made clear before your purchase.

We can confirm that your account has been successfully canceled and as a courtesy we have reversed the pending charges. Please allow 3-5 business days, depending on your financial institution, for the charge to drop off your account.

We hope this resolution gives you greater peace of mind. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Frances,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was helpful in resolving your issue and that you had a positive experience. We truly appreciate your recommendation!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Judy,

Thank you for the kind words! We're glad to hear our representative was professional and thorough in addressing all of your questions. We will be sure to pass along your feedback to him!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Melinda,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We're sorry to hear that your initial interaction with Bruno did not fully resolve your concerns, and we're glad Alexandria was able to provide further clarity. We will be sure to pass along your feedback to both representatives accordingly.

We want to assure you that we have issued additional refunds to your account beyond the initial 3 months. Please allow 3-5 business days, depending on your financial institution, for the refunds to reflect in your account.

The verified buyer requirement on Consumer Affairs is a requirement set by Consumer Affairs and is not something Instant Checkmate controls or influences in any way. We have no involvement in their review verification process.

A confirmation email is sent upon enrollment and additional billing history can be accessed at any time by logging into your account directly, where you will be able to view your transaction history.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lucia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

After thoroughly reviewing your account, we want to clarify that there was no previous cancellation on record prior to your recent call with our Customer Care team. We understand this may be frustrating to hear, however our records do not reflect a prior cancellation request.

We want to assure you that canceling your account is not a difficult process. We offer several convenient ways to cancel — by logging into your account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

In accordance with applicable laws, all billing details and automatic renewal terms are clearly disclosed before payment is submitted, and users are required to explicitly agree to these terms before being charged.

If you have any additional questions or would like to discuss your billing concerns further, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Patrick,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

Regarding military records, we want to clarify that while we do search for publicly available military record information, we do not claim to provide comprehensive military service records. The availability of this information depends entirely on what has been released as publicly accessible through our data sources. Detailed military career information such as rank history and service records are generally not available through public record databases and therefore would not appear in our reports.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully complete due to the nature of public records, and we do not guarantee any specific information or results.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tova,

Thank you for the wonderful feedback! We're so pleased to hear that Valerie was helpful, professional, and made the process quick and easy for you. We will be sure to pass along your kind words to her!

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Parrish,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

We want to clarify that our service is not a one-time use for a specific name. Our membership provides unlimited searches throughout your billing cycle, meaning you can search as many names as you need. If a report was accidentally deleted, you are absolutely able to search that same name again at any time and a new report will be generated.

We're sorry to hear this was not made clear during your experience and we encourage you to give it another try. If you need any assistance navigating the service or locating a report, our Customer Care team would be happy to help.

Please don't hesitate to contact us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Mark,

Thank you for the wonderful feedback! We love hearing that our representative was able to resolve your billing issue so quickly and efficiently. That is exactly the level of service we strive to provide for all of our members!

Should you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Lorrie,

Thank you for the wonderful feedback! We're so pleased to hear that the service provided the information you needed quickly and that our representative was courteous and helpful during your cancellation. We truly appreciate your recommendation!

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Bobbi,

Thank you for the wonderful feedback! We're so pleased to hear you had a great experience with our Customer Care team and that the service has been helpful in providing the information you needed.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Dina,

Thank you for sharing your experience and for the kind words about our Customer Care team!

Regarding the information in your report, we want to provide some clarity. The categories displayed during the search process reflect the databases being searched, however the availability of specific information within each category depends entirely on what is publicly accessible through our data sources at the time of the search. We do not guarantee any specific information or results, and we apologize if this was not made clear before your purchase.

We're glad to hear that our Customer Care team was able to assist you with the cancellation and refund process to your satisfaction.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Colleen,

Thank you for taking the time to share your experience! We're so pleased to hear that our Customer Care team was patient, attentive, and able to answer all of your questions. We will be sure to pass along your kind words to the team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Don,

Thank you for sharing your experience and for your kind words. We're sorry to hear that the information you were looking for was not available in your report. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and there are times when certain records may not be available due to the nature of public records and limitations of our data sources.

We're glad we were able to process a full refund for you and hope that we will have the opportunity to better serve you in the future. We are constantly working to improve the comprehensiveness of our data and hope the next time you use our service it will meet your expectations.

Should you ever need our services again, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Betsy,

Thank you for the wonderful feedback! We're so glad to hear our service was able to help you find your friend and that the information was accurate. It's truly rewarding to know our service made a meaningful difference for you.

We're also pleased to hear that the cancellation process was smooth and easy. Should you ever need our services again, we would be happy to have you back!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Robert,

Thank you for taking the time to share such a detailed and thoughtful review! Your impressive background — from your degrees at Holy Cross, Worcester State, and Babson College, to your 38-year teaching career and your military service in both the Massachusetts Air National Guard and the U.S. Air Force — is truly remarkable, and we thank you for your service.

We apologize that your report did not reflect the full picture of your accomplished life. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully complete due to the nature of public records, and educational history and military service records are not always available through our data sources. Additionally, shared names or similar identifiers can occasionally result in unrelated individuals appearing in a report.

We always recommend using our reports as a starting point for your own research and independently verifying any information before relying on it.

If you have any additional questions or concerns, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sandra,

Thank you for the wonderful feedback! We're so pleased to hear that Mauricio was professional, pleasant, and able to assist you with your cancellation efficiently. We will be sure to pass along your kind words to him!

We're sorry to hear the call dropped before you were able to complete the survey and that you experienced difficulty with the online submission. We appreciate your patience in taking the time to share your experience.

We can confirm that your account has been successfully canceled and no further charges will be incurred. Should you ever find yourself in need of our services again in the future, we would be happy to have you back.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Nancy,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not claim to provide marriage certificates. We may occasionally have access to marriage records when they are publicly available through our data sources, however this is not the same as an official marriage certificate and we do not guarantee any specific information or results. For an official marriage certificate, we recommend contacting the county clerk's office where the marriage took place.

We were unable to locate an account under your information. If you could please provide the email address or member ID associated with your account, we would be happy to review it and assist you further.

If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Pamela,

Thank you for sharing your feedback and for the kind words about our representative! We're glad to hear that once you connected with our team, the cancellation process was handled smoothly and efficiently.

We appreciate your feedback regarding the automated system and will be sure to pass it along to our team for consideration. We are always looking for ways to improve the experience for our members.

We can confirm that your account has been successfully canceled and no further charges will be incurred. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ann,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was knowledgeable, clear, and patient in addressing your concerns. We will be sure to pass along your kind words to her—she truly deserves the recognition!

We're glad to hear that your concern regarding the report information was addressed and that our representative was able to guide you through the necessary steps to resolve it.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ernest,

Thank you for the wonderful feedback! We're so pleased to hear that you found the service helpful and that the cancellation process was smooth. We would love to have you back whenever you need us!

We do want to take a moment to share an important reminder. Instant Checkmate is a public records search service intended for personal use only. We prohibit the use of our website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Julia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not provide marriage licenses. We may occasionally have marriage records available when they are publicly accessible through our data sources, however this is not the same as an official marriage license. For an official marriage license, we recommend contacting the county clerk's office where the marriage took place.

Our reports may include names, aliases, phone numbers, address histories, possible relatives, criminal or traffic records, sex offender information, and social media profiles. As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources, and there are times when data may not be fully complete due to the nature of public records. We always recommend using our reports as a starting point for your own research.

We can confirm that your subscription has been successfully canceled and no further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Roy,

Thank you for the kind words! We're glad to hear our team was able to cancel both subscriptions and process your full refunds without any issues. We're sorry the service did not provide the information you were looking for.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Kandis,

Thank you for reaching out and sharing your experience. We're glad to hear our representative was helpful in addressing your concerns.

We want to provide some clarity regarding the recurring billing. Prior to entering any billing information, it is clearly stated several times on our website that the service is a recurring subscription. This is also outlined in our Terms of Use, which must be actively agreed to before any charges are applied. Additionally, a receipt is sent upon enrollment that once again confirms the recurring nature of the subscription.

We understand that the terms may not have felt clear during your sign-up experience and we appreciate your feedback. We are always looking for ways to make this information as transparent as possible for our members.

We can confirm that you were only billed once and that during your recent call your account was successfully canceled. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Marla,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Source data is sometimes reported or entered inaccurately and is generally not free from defect. We are not the original source of this data, and we always recommend independently verifying any information before relying on it.

Regarding the additional charges, we want to clarify that there are no extra fees for the information within the standard report. However, we do offer optional add-on services such as our reverse phone lookup and reverse email lookup, which allow you to search public records by phone number or email address to find out who they may be registered to. These are always optional and must be actively selected before any additional charges are applied. The PDF download is also an optional add-on available at an additional cost.

Regarding the safety concern flagged by your Guardian Protection app, we want to assure you that Instant Checkmate is completely safe to use. Our service is backed by a secure SSL connection with 256-bit encryption, providing a private and protected browsing experience for all of our members.

We can confirm that your account was successfully canceled during your recent call with our Customer Care team and as a courtesy we have issued a refund of the most recent charges back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Terri,

Thank you for reaching out and sharing your experience. We understand how concerning it can be to notice unexpected charges and want to take a moment to address your concerns.

Regarding the charges in question, we want to provide some clarity on what occurred. Your bank disputed one of the charges, which resulted in a chargeback. As communicated during your recent call with our Customer Care team, we have processed refunds for all 3 charges in question. Please allow 3-5 business days, depending on your financial institution, for the refunds to reflect in your account.

As a result of the chargeback, the membership was canceled and deactivated, and access to the account is no longer available. No further charges will be incurred.

We understand this was not the experience you were hoping for and we appreciate your patience in working through this with us. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ginger,

Thank you for the wonderful feedback! We're so pleased to hear that our Customer Care team was understanding and able to assist you with your refund.

Regarding death and marriage records, the availability of this information depends on whether it has been made publicly accessible through the relevant record sources. Not all records are available in every jurisdiction, which may explain why this information was not present in your report. We appreciate your feedback on this and will be sure to pass it along to our team.

Should you ever find yourself in need of our services again in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Gloria,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.

We also want to clarify that a refund was never denied. During your recent call with our Customer Care team, your account was successfully canceled and a full reversal of the charge was processed the same day you called. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.

We hope this provides some peace of mind and that the resolution meets your expectations. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tony,

Thank you for reaching out and sharing your experience. We're sorry to hear you have been experiencing difficulty logging into your account and that this has not yet been resolved to your satisfaction.

We'd like to suggest the following steps that may help resolve the login issue:

- If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website

We also want to ask — have you tried accessing your account from a different device or browser? If the issue persists across multiple devices or browsers, please let us know as there should be a way to bypass the screen you are encountering and we would like to help you get past it.

If you continue to experience any issues, please don't hesitate to contact our Customer Care team at 877-564-3003 or email us at support@mg.mailer.instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). We are committed to getting this resolved for you. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Chris,

Thank you for reaching out and sharing your experience. We understand how frustrating it can be to discover unexpected charges and want to take a moment to address your concerns.

We want to clarify that our service is a recurring subscription, and all billing details including automatic renewal terms are clearly disclosed before payment is submitted. Users are required to explicitly agree to these terms before completing registration, and a receipt is sent upon enrollment confirming the recurring nature of the subscription.

That said, we completely understand how easy it can be to lose track of subscriptions over time, and we appreciate you bringing this to our attention. We can confirm that your account was successfully canceled during your recent call and no further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sandra,

Thank you for the kind words! We're glad to hear our representative was able to assist you quickly and efficiently. We will be sure to pass along your feedback to him.

Should you ever find yourself in need of our services in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Talia,

Thank you for the wonderful feedback! We're so pleased to hear that Maria was knowledgeable, efficient, and able to get everything resolved for you quickly. We will be sure to pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi,

Thank you so much for the wonderful feedback! We're thrilled to hear that our service was able to provide the information you needed quickly and accurately. We are also glad to hear that our Customer Care team was able to make the cancellation process smooth and straightforward during what sounds like a very stressful time.

We hope your home repairs go smoothly and we look forward to welcoming you back when you are ready. Please don't hesitate to reach out if there is anything we can do to assist you in the meantime.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi there,

Thank you for sharing your feedback. We understand that a recurring subscription may not be the best fit for everyone's needs and we appreciate you bringing this to our attention.

We want to clarify that while our service is a recurring subscription, members have the option to cancel at any time. The membership allows for unlimited searches, giving you the flexibility to use the service as much or as little as you'd like. You are also welcome to cancel and reactivate the service at your convenience based on your needs.

Regarding the cancellation process, we do offer several ways to cancel your subscription to make it as easy as possible. You can cancel through our automated IVR, by speaking with a live agent over the phone, via live chat, or by logging into your account and navigating to the subscriptions section.

We apologize that your phone was not recognized and that you had to wait for a live agent. We understand how frustrating that can be and appreciate your patience.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Blake,

Thank you for sharing your experience and for the kind words about our Customer Care team — we will be sure to pass that along!

We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We want to be transparent that we do not guarantee any specific information or results, and we encourage you to use our reports as a starting point for your own due diligence.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Tracy,

Thank you for sharing your experience and for the kind words about our representative. We're glad the cancellation process was smooth once you connected with us.

We do want to provide some clarity regarding the cancellation process. When an email is received requesting cancellation, we do send a response advising that cancellations cannot be processed via email. Additionally, our cancellation policy is clearly outlined in our Terms of Use and billing details prior to sign-up, as well as in the acknowledgment box that must be agreed to before purchase is completed. Upon sign-up, we also send a welcome email outlining your renewal date, billing price, and the available options to cancel — either by logging into your account or by giving us a call.

We can confirm that during your recent call your account was successfully canceled and a refund for the most recent month has been processed. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

We understand the frustration this situation caused and appreciate your patience in getting it resolved. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Hi Jo Anne,

Thank you for your feedback, and we are sorry to hear that your interaction with our team did not meet expectations. We take all feedback regarding our representatives seriously, and the behavior you described is not reflective of the standard we hold our team to. We sincerely apologize for the experience and will be sure to pass your feedback along to our management team for review and retraining as needed.

We can confirm that your account has been cancelled, the most recent charges have been reversed, and no further billing will be incurred. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Michelle,

Thank you for taking the time to share your feedback! We are glad to hear that our Customer Care representative provided you with a positive experience.

We are sorry to hear that you experienced difficulty with our automated system. We understand how frustrating it can be to get caught in a loop, especially when you are trying to get something resolved quickly. We appreciate you bringing this to our attention and will be sure to pass your feedback along to our team as we are always working to improve the experience for our members.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team directly at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Drew,

Thank you for your feedback. We want to address your concerns directly.

InstantCheckmate does not claim to be a free service anywhere on our website. All pricing details are clearly displayed during the registration process before any payment is submitted. However, if you are able to provide more details about the advertisement you saw — such as where it appeared or any additional context — we would be happy to look into it further, as this is not representative of how we market our service.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Victoria,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was helpful, understanding, and efficient in getting everything taken care of for you — even with the wrong email address! That is exactly the level of service we strive to provide for all of our members. We will make sure your kind words get passed along to the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi,

Thank you so much for taking the time to share your experience! We are glad to hear that Bruno was able to handle everything competently and put your mind at ease. We will make sure he knows how much his professionalism and thoroughness are appreciated!

We can confirm that your account has been cancelled and a refund has been issued. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution. If you do not see the refund after that time, please don't hesitate to give us a call and we will be happy to look into it further for you.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Sherry,

Thank you for taking the time to share your experience! We are glad to hear that our representative was able to help you navigate everything and get your account sorted out. Mistakes happen and we are always happy to help make things right!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Bruce,

Thank you so much for taking the time to share your experience! We are glad to hear that our representative was able to answer your questions quickly and get everything taken care of for you. We completely understand that navigating new technology can sometimes be confusing, and we are always happy to help guide our members through the process.

We hope you will keep us in mind should you ever need our service again in the future. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Carol,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.

Regarding the information in your report, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

We also appreciate your feedback regarding the navigation and format of our site as we are always looking for ways to improve the overall experience for our members.

We can confirm that during your recent call with our Customer Care team, your account was cancelled and the charge was reversed. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Karen,

Thank you for taking the time to share your experience! We are glad to hear that our representative was able to assist you efficiently and answer all of your questions with kindness. Your feedback is truly appreciated and we will make sure it gets passed along to the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team=

Hi,

Thank you for taking the time to share your experience! We are glad to hear that Lucca provided you with great service — we will make sure he knows his efforts are appreciated.

Regarding the search results, individuals do have the right to request suppression of their information from appearing in our reports. When this occurs, their information is removed from our platform, which can result in a report no longer being accessible even if it was previously available. This is not a technical issue but rather a privacy right that we honor for all individuals.

We understand how disappointing this can be, especially when you were in the middle of a search. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Stephen,

Thank you for your feedback and for being a long-time subscriber — we truly appreciate your loyalty. We understand how important consistent billing dates are for managing your finances and we are sorry for any confusion this has caused.

Our billing cycle is based on a 30-day recurring cycle from the date of your original enrollment rather than a fixed calendar date each month. This means that over time the billing date can shift slightly depending on the number of days in each month. We understand this can feel inconsistent compared to fixed-date billing and we appreciate you bringing this to our attention.

If you would like to discuss your billing further or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi,

Thank you for your feedback, and we are sorry to hear about your experience. We want to assure you that InstantCheckmate is not a scam and we want to address your concerns directly.

After reviewing your account, we can see that your account was created in February and you did cancel one of your subscriptions at that time. However, a second subscription remained active, which is why an additional charge was processed in March. All subscriptions and their associated charges are presented and agreed to individually at the time of enrollment.

During your recent call, the remaining active subscription was cancelled and a refund for the renewal charge has been issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Debra,

Thank you for your feedback, and we are sorry to hear that our service was not able to provide the information you were looking for. We appreciate you taking the time to share your thoughts as it helps us improve.

We want to provide some clarity on the type of information available through InstantCheckmate. Our service compiles publicly available information from public records and commercially available data sources. Sensitive personal information such as Social Security Numbers is not publicly available and therefore would not appear in our reports. We understand how important it is to know what a service offers before signing up, and we appreciate your feedback on making this clearer upfront.

We hope you will keep us in mind for any future search needs where publicly available information may be helpful. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Samuel,

Thank you so much for the wonderful feedback and recommendation! We are thrilled to hear that InstantCheckmate has been a reliable resource for all of your search needs. Your kind words mean a lot to our team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Rebecca,

Thank you for your feedback, and we want to address your concerns directly.

After reviewing your account, our records show that the only contact we received was on March 26th. On that date, your account was cancelled and a full refund was issued back to your payment method. We have no record of a call on March 23rd.

We also want to make you aware that following the cancellation and refund being issued, a dispute was filed with PayPal regarding the charge. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and we would encourage you to contact PayPal directly for any further refund requests as they will be able to provide you with the results of the dispute. Please note that due to the chargeback, access to this account is no longer available and no further charges will be incurred.

If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Daniel,

Thank you for taking the time to share your experience! We are glad to hear that InstantCheckmate was able to help you reconnect with your relative, and that Nicolas made the cancellation process simple and hassle free. We will be sure to pass along your kind words to him!

We hope you will consider giving our service another try whenever you need it in the future. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Josue,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Kelly was able to assist you professionally and ensure your concerns were fully taken care of. She will be so pleased to hear your kind words and we will make sure they get passed along!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Ashley,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Nicholas was able to assist you thoroughly and find a solution that worked for you. Comments like yours truly mean a lot and we will be sure to pass along your kind words to him and the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Patricia,

Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how distressing it can be to see inaccurate information associated with your name, and we want to help resolve this for you.

InstantCheckmate compiles publicly available data from third-party sources and does not create, alter, or verify the information — we simply present it as it is provided to us. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. Because our search is name-based rather than identity-based, individuals with similar names in the same area may occasionally have information appear within the same report, which may account for the discrepancies you noticed.

We also want to remind you that InstantCheckmate is a public records search service intended for personal use only and is not to be used for any FCRA purpose, including decisions regarding employment, tenant screening, lending, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.

If you believe incorrect information has been associated with your name, you have the option to suppress your background report through our Data Privacy Center. To do so, please visit https://www.instantcheckmate.com/opt-out, click on "Suppress Your Public Data," and follow the instructions. You will be asked to submit an email address to receive a verification link, and once verified, you will be able to manage the visibility of your information. Please note that the information provided during this process will not be sold, shared, or used for marketing purposes.

If you need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Conrad,

Thank you for taking the time to share your experience! We are glad to hear that Mary was able to assist you promptly, get everything resolved, and ensure your account was closed and your charges refunded. We will be sure to pass along your feedback to her!

Please allow 3–5 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution. If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Casey,

Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative was able to quickly identify the issue, get everything resolved in a timely manner, and provide you with a pain-free experience. We will be sure to pass along your kind words to the team!

We are glad everything has been sorted out for you. If you ever need any further assistance or have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Marie,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Christopher provided you with exceptional and professional service, and that his attention to detail made a difference. We will be sure to pass along your kind words to him and the rest of the team!

We also appreciate your feedback regarding the wait time. We sincerely apologize for any inconvenience this may have caused, and we are always working to improve the experience for our members.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Kim,

Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative provided you with excellent service, was attentive to your needs, and made sure you were fully informed every step of the way. We will be sure to pass along your wonderful feedback to her and the rest of the team!

We also appreciate your feedback regarding our IVR system. We are always looking for ways to improve the experience for our members, and comments like yours are invaluable in helping us do that.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Gary,

Thank you for your feedback, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

Regarding the information in your reports, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always up to date. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

Regarding billing, when you enroll in our service, our website guides you through a registration page where all billing details, including automatic renewal terms, are clearly disclosed before any payment is submitted. Users are also required to explicitly agree to these terms before completing their registration. InstantCheckmate memberships are monthly subscriptions that renew automatically until cancelled.

We can confirm that your account has been cancelled and no further charges will be incurred. If you would like assistance with any additional concerns, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Theo,

Thank you for your feedback, and we are sorry to hear about the frustration this experience caused. We want to make sure all of your concerns are fully addressed.

We want to assure you that you were not billed for this service. When our system automatically flags an account due to suspicious activity, the account is immediately cancelled and disabled, and any pending charges are fully reversed. As a result, no payment was collected and no service was withheld from you. Additionally, due to the disablement of your account, your billing information was archived and is no longer active. This is a security measure in place to protect our customers and is not a reflection of any wrongdoing on your part.

We understand that not receiving an immediate explanation during this process was frustrating. We did provide an explanation during your call with our team, and a follow-up email was also sent with additional details. We also addressed this matter in our response to your Trustpilot review.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Alison,

Thank you so much for the wonderful feedback and for your recommendation! We are so glad to hear that you found InstantCheckmate easy to use and that our representatives made your experience a pleasant one. It means a great deal to our team!

We completely understand that circumstances change and you may no longer need the service, but please know that we are always here if you ever need us again. If you ever have any questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Jeanne,

Thank you for your feedback, and we are glad to hear that Alejandra was patient and helpful in assisting you with finding the report you needed. We will be sure to pass along your kind words to her!

We also sincerely appreciate you bringing the technical difficulties to our attention. We apologize for the inconvenience this caused. In the meantime, here are some steps that may help resolve the issue should it occur again: refreshing or restarting your browser, ensuring your browser is up to date, checking that cookies are enabled in your browser settings, clearing your browser's cache and cookies, and if using multiple devices, disabling any VPNs or firewalls that might interfere with accessing the website.

We take website functionality very seriously and will be sure to pass your feedback along to our technical team for review.

If you experience any further issues, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Marisa,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was patient and able to resolve your issue, and it means a great deal to know that InstantCheckmate has been a valuable resource for you. We will be sure to pass along your kind words to the team!

We truly appreciate your recommendation and look forward to continuing to provide you with great service. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Judith,

Thank you so much for the wonderful feedback! We are glad to hear that both the sign up and cancellation processes were smooth and easy for you. It is especially meaningful to know that our agent took great care of you — we will be sure to pass along your kind words to the team.

We look forward to welcoming you back whenever you need us again. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Rachel,

Thank you for taking the time to share your experience. We are glad to hear that our representative was patient and helpful during your interaction, and we will be sure to pass along your kind words to the team.

We also appreciate your candid feedback regarding the opening script on our calls. Your comments have been noted and will be shared with our team as we are always looking for ways to improve the overall customer experience.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Winford,

Thank you for your feedback, and we apologize that the report did not meet your expectations. We want to provide some clarity on how our service works.

InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We are unable to request specific information for a report, as we provide whatever data is available to us through these public record sources.

Regarding the "Nearby Sexual Offenders" section, this feature is included in every report as it can be a valuable resource for members who are searching themselves and wish to be aware of any registered sex offenders near their home address or an area they may be visiting. If this is not a section you are interested in, you can simply skip past it or choose not to click on that section. Additionally, when downloading your report as a PDF, you do have the option to select which sections you would like to include and which sections you would prefer to leave out, giving you more control over the content of your downloaded report.

We understand this may not have been the information you were looking for, and we are sorry for any inconvenience. If you would like assistance navigating your report, our Customer Care team would be happy to help. Please don't hesitate to reach out at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Tony,

Thank you for your feedback, and we apologize for any difficulty you had in finding the information you needed. We want to provide some clarity on a couple of points.

Regarding phone numbers, any phone numbers associated with the person you searched would be listed under the Contact Information section of their report. What our agent was offering during your cancellation was the ability to search by phone number, meaning if you enter a phone number into our search, we can advise you on who it may be registered to — this is a separate feature from what appears in a standard report.

As for photos, InstantCheckmate only provides images that are accessible through public sources such as online profiles or social media that are directly associated with the individual. If their profile is set to private or was registered under a different name, those images may not appear in the report.

It is also important to note that InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point for your own due diligence and to independently verify any information before relying on it.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Carrie,

Thank you so much for taking the time to share your experience! We are so pleased to hear that our team member was helpful, efficient, courteous, and polite during your interaction. We will be sure to pass along your kind words — feedback like yours truly makes a difference!

We sincerely appreciate your recommendation and are glad to have you as an InstantCheckmate member. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

InstantCheckmate Customer Support Team

Hi Jeanette,

Thank you for taking the time to share your experience! We're thrilled to hear that Lucca was able to assist you so efficiently and professionally. It's wonderful to know that your subscriptions were handled smoothly and that you were kept informed every step of the way — including the discovery of the second subscription.

We will absolutely make sure your kind words are passed along to Lucca. Feedback like yours means a great deal to us and reflects the level of service we strive to provide every day.

If you ever need assistance in the future, please don't hesitate to contact our Customer Support team at (877) 564-3003 or via email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Veronica,

Thank you for taking the time to share your feedback! We're glad to hear that Manuel was able to assist you politely and efficiently with your cancellation and refund. Your kind words mean a lot to us and to Manuel.

We appreciate your feedback regarding the cancellation process. We understand that different methods of cancellation may be more convenient for different customers, and we value your input on this.

If you have any further questions or need assistance in the future, please don't hesitate to contact our Customer Care team at (877) 564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Hi Marilyn,

Thank you so much for sharing your experience! We're genuinely glad to hear that InstantCheckmate was able to help you locate and contact your son, his girlfriend, and the kids during a concerning time. Knowing that our service played a role in helping you confirm their safety means a great deal to us.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We're grateful we could be there when you needed us!

InstantCheckmate Customer Support Team

Hi Diana,

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was able to assist you professionally and efficiently with your billing concern. Providing polite, helpful service is always our goal, and we're glad we could resolve the issue and stop the recurring charges for you.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We appreciate your feedback and thank you for giving us the opportunity to help!

InstantCheckmate Customer Support Team

Hi Deb,

Thank you for bringing this to our attention. We sincerely apologize for the frustration you experienced while trying to download your reports and for the difficulty you encountered during your call with our technical support team.

We want to clarify that our support team does not currently have screen-sharing or remote access capabilities, which is why the representative was unable to accommodate that request. We understand this limitation can make troubleshooting more challenging, and we apologize if this wasn't clearly communicated during your call.

* If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don't resolve the issue, please don't hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) We're happy to assist you further and ensure the problem is resolved.

InstantCheckmate Customer Support Team

Dear Robert,

Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what Instant Checkmate provides.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible current and past addresses, criminal and traffic records where available, sex offender registry information, and possible relatives or associates. The information shown depends on what records are available for a particular individual, and results can vary.

Due to the nature of public record information, the public records and commercially available data sources used in the Background Information Services may contain errors. Source data may be reported or entered inaccurately, processed incorrectly, or otherwise contain defects. Instant Checkmate is not the source of the data, nor are the reports a comprehensive compilation of all available information. Any information obtained should be independently verified before being relied upon.

We’re also sorry for the frustration you experienced while attempting to cancel, including issues with the automated system. That is not the experience we want for our members, and your feedback has been noted for further review.

If you need additional assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Loryanna,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify how Instant Checkmate works and what information it can and cannot provide.

Instant Checkmate is a public records search service. Our reports may include publicly available information such as possible addresses, phone numbers, criminal or traffic records where available, and other records sourced from government and lawful public databases. However, Instant Checkmate does not provide access to private or real-time data, and we do not track or display social media activity, websites someone has visited, text messages, emails, or any form of personal communications. That type of information is private and not accessible through our service.

We strive to clearly outline these limitations on our website and within the member experience, and we regret if any expectations were unclear.

After further review, we’ve confirmed that your account has been canceled, and all charges have been fully reversed back to your original payment method. No further billing will occur.

If you have any additional questions or need further assistance, our Member Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Elaine,

Thank you for your review. We’re glad to hear that you found Instant Checkmate to be affordable, easy to understand, and helpful when researching unknown individuals. Providing access to information such as possible addresses, phone numbers, relatives, birthdates, and available public records is exactly what our service is designed to support, and we appreciate you taking the time to share your experience.

If you ever have questions about your account or need assistance, our Member Care team is available by phone at 877-564-3003, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Mr. Brady,

Thank you for taking the time to share your concerns. We understand how unexpected charges and unmet expectations can be frustrating, and we appreciate the opportunity to respond.

When enrolling in Instant Checkmate, customers are guided through a registration process where all membership options and billing details—including automatic recurring subscription terms—are clearly disclosed. During sign-up, customers must acknowledge and agree to these terms multiple times before completing registration. In addition, a welcome email is sent after enrollment that reiterates the membership is recurring and will continue until canceled.

Memberships may be canceled at any time by accessing the online account, contacting phone support, or using live chat. Refunds are issued in accordance with our refund policy, which is why only certain charges may be eligible for reversal.

Regarding report content, Instant Checkmate compiles information from publicly available records and commercially available data sources. Due to the nature of public records, source data may sometimes be incomplete, outdated, or inaccurately reported. Instant Checkmate is not the original source of this data, nor are reports intended to be a comprehensive or guaranteed record. We encourage all users to independently verify any information before relying on it.

If you would like further assistance or have questions about your account, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear Robert,

Thank you for taking the time to share your experience. We’re very glad to hear that the support you received was outstanding and that our representative was able to efficiently resolve your concern while providing attentive and genuine assistance. Feedback like yours means a great deal to our team and reinforces the level of service we strive to provide every day.

If you ever need assistance in the future, our Customer Care team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Instant Checkmate Customer Support Team

Dear John,

Thank you for your feedback and for sharing your experience. We’re glad to hear that the account closure was handled promptly and that you were satisfied with the service. We truly appreciate your kind words and are happy to know you would consider returning to Instant Checkmate in the future.

If you ever need assistance or have questions down the road, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. (Holiday hours may vary.)

We appreciate you taking the time to leave your comments and wish you all the best.

Instant Checkmate Customer Support Team

Dear Jeaneane,

Thank you for taking the time to share your feedback. We’re pleased to hear that our Customer Support team was helpful, professional, and able to address all of your concerns. Providing a smooth and supportive experience is very important to us, and we’re glad everything worked as expected.

If you ever need assistance in the future, our Customer Care team is available at (877) 564-3003 or by email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).

Instant Checkmate Customer Support

Dear Patricia,

Thank you for your feedback. We appreciate you taking the time to share your experience, and we understand how frustrating it can be to realize you were enrolled in a subscription you didn’t intend to keep.

During the registration process, our website provides a clear and detailed page where members review and select a membership plan. Important information—including billing details and automatic renewal terms—is disclosed before checkout, and users are required to acknowledge these terms prior to completing payment. That said, we understand these details can sometimes be overlooked, and we’re sorry for any confusion this may have caused.

We’re glad to confirm that your membership has been successfully canceled, and no further charges will be applied. If you have any questions about your account activity or would like to review past charges, our Customer Support team is available to help.

You can reach us at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Dear Sean,

Thank you for your feedback. We’re happy to hear that you’ve had a positive experience using Instant Checkmate and that our people search tools have been helpful in locating friends and information accurately. Your recommendation truly means a lot to us, and we appreciate you taking the time to share your experience.

If you ever need assistance in the future, our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Shirley,

Thank you for sharing your experience.

We understand how concerning it can be to notice unexpected charges, and we appreciate you reaching out so our team could review your account. We’re glad to hear that after speaking with our support team, your membership was canceled and you’re feeling more at ease.

Providing clear assistance and helping resolve concerns promptly is important to us, and we’re pleased we were able to address this for you.

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 877-564-3003 or by emailing support@instantcheckmate.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

We appreciate your feedback and thank you for taking the time to share your experience.

Instant Checkmate Support