Instant Checkmate Reviews

Hi William,

Thank you for taking the time to share your feedback. We want to clarify that we don't hide how to cancel — there are several convenient ways to do so, for future reference:

- Mobile App – Log in, tap "Account," select "Membership Settings," then tap "Cancel Subscription"

We also want to address the specific records you were looking for. Instant Checkmate provides public record information, but we do not have access to tax returns or actual bankruptcy documentation. We can indicate whether someone has filed for bankruptcy; however, depending on the state, county, and how long ago it occurred, that information may no longer appear in a report.

We can confirm your account is canceled, and we've issued a full refund. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Michelle,

Thank you for your feedback! We are constantly working to improve our service and appreciate insights from customers like you. We're also glad Jorge made the effort to try your search on his end and offered some possible reasons the information wasn't available — we'll be sure to pass along your kind words to him.

We collaborate with our data providers to ensure reports are as accurate and complete as possible. However, as disclosed in our Terms of Use, occasional inaccuracies or gaps may occur due to limitations in public data and the potential for multiple individuals sharing similar identifying details. To enhance your search experience, you can use the "Refine My Search" option after performing a search, which allows you to add more details to help isolate the report you're looking for.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Peggy,

Thank you for taking the time to share your feedback. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and details such as marriage records, addresses, and associated dates can occasionally be incomplete or contain inaccuracies — we're not the original source of this data, so we always recommend independently verifying anything important before relying on it.

We can confirm your account is canceled, and the charges have been reversed in full. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Susan,

Thank you for taking the time to share your feedback. We're so glad Joanna was able to address your concerns and take care of the refund for you — please allow 3–5 business days for it to reflect on your account, depending on your financial institution. We'll be sure to pass along your kind words to her.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Tommy,

Thank you for taking the time to share your feedback. We're so glad your experience with our customer service was helpful, and we truly appreciate you recommending us to your family and friends.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Charles,

Thank you for taking the time to share your feedback. As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and can occasionally include mismatched details, such as similar addresses tied to a different individual — we're not the original source of this data, so we always recommend independently verifying anything before relying on it.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Clyde,

Thank you for your loyalty over the years, and for taking the time to share this in detail. We're sorry to hear your recent experiences with our support team fell short of what you've come to expect — that's not the standard we hold ourselves to, and we take this seriously.

Regarding your account, it appears your original bundle pricing had been canceled due to a failed payment. When the account was reactivated, it came back under our standard rate along with an add-on subscription — both the subscription and the add-on would have required your agreement prior to being billed.

We can confirm your account is now set back up under the bundle subscription at the reduced price, and as a courtesy, we've issued a refund. Please allow 3–5 business days for this to reflect on your account, depending on your financial institution.

We've also escalated this matter to a supervisor for further review, and we appreciate you bringing this to our attention.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Michelle,

Thank you for your feedback, and we understand how unexpected charges can be frustrating. When enrolling in any of our services, users are guided through a registration page to review membership options, and in accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing registration.

We'd also like to clarify that our records show no cancellation request was ever submitted for this account. The account was ultimately canceled on May 3, 2026, due to a failed payment.

Members can cancel anytime by accessing their account online, contacting phone support, or using our live chat.

If you'd like assistance with a resolution, please reach out to our Customer Care team at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Rolinda,

Thank you for taking the time to share your feedback. We understand how frustrating it is to run into repeated sign-in issues, especially when trying to access information important to you and your family. We also want to acknowledge your comments regarding the depth of history and background information found in your reports — as outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and availability of certain records can vary depending on what's publicly accessible for a given individual.

We can confirm your account has been canceled and the charge has been reversed in full.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Howard,

Thank you for taking the time to share this detailed feedback, especially as a long-time member with us — that means a lot, and we want to make sure your concerns are heard.

As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, which may not always be accurate or complete due to the nature of public records — source data is sometimes reported inaccurately or becomes outdated, and we are not the original source of this data. We encourage using reports as a starting point for further research.

We've escalated your feedback regarding the new site format and outdated phone numbers to our team for further review. We also want to clarify that we are not able to provide a full date of birth, only the month and year, and we understand that this, along with the Timeline feature no longer surfacing a relative's exact date of birth, has made searches less useful for you. We've passed this feedback along to our product team as well.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Hi Anne,

Thank you for taking the time to share your feedback. While we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage members to use reports as a starting point for their own due diligence.

We'd also like to clarify a few details about your account. Our records show there was no cancellation request submitted prior to June 25th. You had signed up for two services, an Unlimited Person Report Membership and Unlimited PDF Downloads and Report Monitoring, and neither had renewed since your original sign-up, so you were only billed for one month of service.

We can confirm that during your call on July 17th, your account was canceled and refunded in full. Please allow 3–5 business days for the refund to reflect on your account, depending on your financial institution.

If you have any further questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Myrta,

Thank you for taking the time to share your feedback. We understand it can be frustrating when a report doesn't feel like it goes beyond what's available elsewhere, and we appreciate you letting us know the upsell prompts felt like too much.

As outlined in our Terms of Use, our reports are compiled from public records and commercially available data sources, and information may occasionally be incomplete or affected by shared names or similar identifiers — we're not the original source of this data, so we recommend using our reports as a starting point for further research.

We also want to clarify that any upgrade offered is entirely optional and does not add more information to the report itself. Instead, it provides access to additional features, such as Reverse Phone Lookup and Reverse Email Lookup.

We can confirm your account is canceled and the charge has been reversed in full.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Tiffany,

Thank you for taking the time to share your feedback. We want to clarify a few things about how Instant Checkmate works. We gather information from public records and commercially available data sources to compile background reports, which can include details such as contact information, addresses, criminal and court records, relatives and associates, and other publicly available background information. As outlined in our Terms of Use, this data may sometimes be reported or processed inaccurately, incomplete, or affected by shared names or identifying characteristics — we are not the original source of this data, so we recommend using our reports as a starting point for your own research.

Instant Checkmate operates on a subscription model, and billing terms, including automatic renewal, are disclosed prior to purchase.

We're sorry to hear the manager you spoke with came across as condescending — we'll be sure to share this feedback with our team.

We can confirm your account is canceled, the pending charge was reversed, and the prior charge has been refunded. Please allow 3–5 business days for both to reflect on your account, depending on your financial institution.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Austin,

Thank you for taking the time to share your feedback. Instant Checkmate is a public records search service, and while we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage members to use reports as a starting point for their own due diligence.

We can confirm your account is canceled, and we've issued a full refund. Please allow 3–5 business days for the refund to reflect on your account, depending on your financial institution.

If you have any questions or need assistance, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Jill,

Thank you for taking the time to share your feedback. We're glad our assistant was helpful and patient while working through the escalation for your records, and that we were able to adjust your monthly cost and add extra services for you.

If you have any questions or need assistance with your account, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Lizanne,

Thank you for the great feedback! We're glad our representative was quick and cheerful and got your request handled to your satisfaction—and glad you were connected to a live person after the automated system had trouble. We'll pass along your feedback on both.

If you ever need further assistance, feel free to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support

Hi Cynthia,

Thank you for sharing your experience! We're glad Mauricio was able to quickly cancel your subscription and reverse the initial charge for you.

If you ever need further assistance, feel free to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support

Hi Barbara,

Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear our Member Care representative was professional and kind when assisting with your cancellation.

We understand your concerns regarding the report details. While we strive to keep our reports as current and comprehensive as possible, there are times when information may not be fully accurate or complete due to the nature of public records and the limitations of our data sources. Public records and commercially available data sources may contain errors, and source data can sometimes be reported, entered, or processed inaccurately. For this reason, we encourage members to use reports as a starting point and independently verify any information before relying on it.

We can confirm that your account has been canceled and refunded.

If you have any additional questions, our Customer Care team is happy to help. You can reach us at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Donna,

Thank you for sharing your feedback. We understand that it can be frustrating when a report does not include the specific information you were hoping to find.

Instant Checkmate compiles information from public records and other available data sources and organizes it into easy-to-read reports. Since public record availability can vary by source, location, and record type, certain details may not always appear or may not be as current as expected. Our Terms of Use also note that public record information may not always be fully accurate, complete, or available, which is why we encourage members to use our reports as a helpful starting point in their search.

We appreciate your feedback and would be happy to help review your concerns further. Please contact our Customer Care department at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Kristen,

Thank you for sharing your experience. We’re sorry to hear you were not able to access the report after your purchase, and we appreciate your patience while our team reviewed the matter.

We were able to locate your account and can confirm that it has been canceled. A full refund has also been issued back to the payment method used for the purchase. Please allow 3-5 business days for the refund to appear in your account, depending on your financial institution.

If you have any additional questions or need further assistance, please contact our Customer Care department at 877-564-3003. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.

Instant Checkmate Customer Support

Hi Adele,

Thank you for sharing your feedback. We understand how challenging it can be to find relevant and reliable information, and we appreciate you taking the time to share your experience.

We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Shared names, similar identifiers, the nature of public records, and data source limitations can sometimes lead to incomplete results or data mismatches. We encourage customers to use the information provided as a foundation for further research.

We’re glad to hear your cancellation was handled promptly and that our representative was helpful. We also appreciate your feedback regarding the call experience, as it helps us identify areas where we can improve.

We can confirm your account has been canceled and a full refund has been processed. Please allow 3–5 business days for the refund to be received, depending on your financial institution.

If you ever need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Mary Linda,

Thank you for sharing your feedback. We’re glad to hear our representative was helpful and able to assist with canceling your account. We also understand your disappointment in not finding the information you were looking for, and we appreciate you taking the time to share your experience.

We work hard to ensure the accuracy and relevance of the information we provide, but due to the nature of public records and data source limitations, occasional inaccuracies or incomplete information may occur. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage customers to use the information provided as a foundation for further research.

Refunds are reviewed on a case-by-case basis, and we can confirm your account has been canceled and a refund has been issued. Please allow 3–5 business days for the refund to be received, depending on your financial institution.

We also appreciate you letting us know about the survey call disconnecting and the phone number area code concern. Feedback like yours helps us better understand our customers’ experiences and identify areas where we can improve.

If you ever need further assistance, please don’t hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Grace,

Thank you for the kind words about Amber! We're so pleased to hear she was pleasant and professional in assisting you with your reversal. We will be sure to pass along your feedback to her!

Regarding marriage and divorce information, we want to clarify that while we do search for publicly available records in these categories, the availability of specific dates and details depends entirely on what has been made publicly accessible through our data sources. Not all jurisdictions make this information available through public record databases, which may explain why it was not present in your report. For official marriage and divorce records, we recommend contacting the county clerk's office where the event took place as they will be best equipped to provide certified documentation.

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Velva,

Thank you for the wonderful feedback! We're so pleased to hear that Camila provided excellent service and that you found the platform easy to use. We will be sure to pass along your kind words to her!

We can confirm that your account has been successfully canceled and no further charges will be incurred. We completely understand that cost is an important factor and we respect your decision. Should you ever find yourself in need of our services again, we would be happy to have you back!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jay,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate has never offered a $1.95 one-time fee. We do offer a 5-day trial at a reduced introductory rate, however if the service is not canceled within the trial period it will automatically renew at the monthly subscription rate. We do not offer any one-time search fees as our service is structured as a recurring subscription.

We understand that a monthly subscription may not be the best fit for everyone's needs and we appreciate your feedback regarding a pay-per-search option. We will be sure to pass it along to our team for consideration.

We can confirm that your account has been successfully canceled and as a courtesy, we have issued a full refund back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Cheryl,

Thank you for reaching out and sharing your experience. We understand how disappointing it can be when the information you are looking for is not available in your report.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. The availability of historical records, particularly those predating the year 2000, depends entirely on what has been digitized and made publicly accessible through our data sources. Older records such as arrests from the early 1990s may not always be available as many older records have not been fully digitized or made publicly accessible. We appreciate your feedback regarding the clarity of our data retention and will pass it along to our team for consideration.

We can confirm that your account has been successfully canceled and the pending charge has been reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jane,

Thank you for reaching out and sharing your experience. We understand how disappointing it can be when the information you are looking for is not available in your report.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. The availability of information depends entirely on what has been made publicly accessible through our data sources. There are times when certain individuals may have limited information available, which may explain why your report did not contain the details you were looking for. We do not guarantee any specific information or results.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Richard,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that while we do search for publicly available court records, the availability of specific records such as divorce records depends entirely on what has been made publicly accessible through our data sources. Not all court records are available in every jurisdiction, which may explain why this information was not present in your report. We do not guarantee any specific information or results, and the categories displayed during the search process reflect the databases being searched rather than a guarantee that information will be found in each category.

We can confirm that the full charge has been reversed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Ernest,

Thank you for your service and for reaching out to share your experience. We want to take a moment to address your concerns.

Regarding military records, detailed military service records are generally not available through public record databases as they are not typically released as publicly accessible information. We only have access to what is available through public record sources, and we do not guarantee any specific information or results. For official military service records, we recommend contacting the National Archives or submitting a request through the National Personnel Records Center.

We also want to address your concern regarding the cancellation process. We want to assure you that canceling your account is straightforward and we offer several convenient ways to do so — by logging into your account and navigating to the subscriptions tab, using our automated IVR by phone, or by speaking directly with a representative via phone or live chat, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time).

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003. Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Wrenn,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was empathetic, helpful, and professional in addressing your concerns. It's great to know he took the time to listen and provide thorough explanations. We will be sure to pass along your kind words to him!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Keith,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We also want to clarify that after reviewing your account, it appears you never logged in to access your report. To view your report, you would need to log into your account directly at www.instantcheckmate.com using the email address and password created during sign-up.

Regarding the receipt, a confirmation email is sent upon enrollment. If you did not receive it, we recommend checking your spam or junk folder as it may have been filtered.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when certain information may not be fully available depending on what has been made publicly accessible through our data sources. We do not guarantee any specific information or results.

We can confirm that during your recent call with our Customer Care team your account was successfully canceled and the charges were reversed. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account. No further charges will be incurred.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Sonia,

Thank you for the wonderful feedback! We're so pleased to hear that Alice was courteous, knowledgeable, and patient in guiding you through the process and making sure all of your questions were answered. That is exactly the level of care we strive to provide for all of our members. We will absolutely pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Cynthia,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.

We want to assure you that Instant Checkmate does not selectively charge customers after cancellation. Our billing is based solely on active subscriptions, and charges only occur when a subscription is active. After thoroughly reviewing our records, we do not have any prior call on record to cancel your account. Had you reached out to us directly, we would have been more than happy to assist you promptly.

We can confirm that your account has been successfully canceled and a refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account. No further charges will be incurred.

We want to assure you that Instant Checkmate is not a fraudulent company. We are a legitimate public records search service and all billing practices are in full compliance with applicable laws.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Blannie,

Thank you for the wonderful feedback! We're so pleased to hear that our representative was friendly, efficient, and exceeded your expectations. We will be sure to pass along your kind words to the team!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Carol,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

We want to clarify that Instant Checkmate does not provide official marriage licenses or divorce certificates. These are legal documents that must be obtained directly from the county clerk's office or courthouse where the marriage or divorce was filed. We recommend contacting the appropriate California county office directly as they will be best equipped to provide you with certified copies of these documents.

Our reports compile publicly available data from third-party sources, which may include names, aliases, phone numbers, address histories, possible relatives, and other public record information. We do not guarantee any specific information or results and the data displayed depends entirely on what is publicly accessible through our sources.

We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Renee,

Thank you for sharing your experience and for the kind words about our Customer Care team. We're glad to hear they were able to assist you effectively.

We want to address your concern regarding the online cancellation. After reviewing your account within our system, we do not see any prior cancellation requests on record. We understand this is frustrating and we appreciate you bringing it to our attention. Our online cancellation feature is designed to work seamlessly and we will be sure to escalate this feedback to our technical team for review.

We can confirm that your subscription was successfully canceled during your recent call with our Customer Care team. No further charges will be incurred and you will continue to have full access to the service until the end of your current billing cycle.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi there,

Thank you for the kind words! We're glad to hear that Nicolas was helpful, fast, and professional in resolving your issue. Sometimes that's all that needs to be said! We will be sure to pass along your feedback to him.

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Michele,

Thank you for the wonderful feedback! We're so pleased to hear that Valerie was joyful, helpful, and able to resolve your billing concern quickly while also saving you money. That is exactly the level of care and service we strive to provide for all of our members. We will absolutely pass along your kind words to her!

If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Nancy,

Thank you for the wonderful feedback! We're so pleased to hear that the service was easy to use and provided the information you needed.

We're sorry to hear you experienced some difficulty with the automated cancellation process. We are always looking for ways to improve and your feedback will be passed along to our team. We're glad to hear that once you connected with our Customer Care team the cancellation was handled smoothly.

Should you ever find yourself in need of our services again, we would be happy to have you back. If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team

Hi Jana,

Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.

As disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully up to date due to the nature of public records and the frequency at which our data sources are updated. We do not guarantee any specific information or results and always recommend using our reports as a starting point for your own research.

We want to assure you that Instant Checkmate is not a scam. We are a legitimate public records search service and we take the quality of our data seriously. We appreciate your feedback as it helps us continue to improve our service.

We can confirm that during your recent interaction with our Customer Care team your account was successfully canceled and a refund was issued back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.

If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Instant Checkmate Customer Support Team