Instant Checkmate Reviews

Hi Carol,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.

Regarding the information in your report, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

We also appreciate your feedback regarding the navigation and format of our site as we are always looking for ways to improve the overall experience for our members.

We can confirm that during your recent call with our Customer Care team, your account was cancelled and the charge was reversed. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Karen,

Thank you for taking the time to share your experience! We are glad to hear that our representative was able to assist you efficiently and answer all of your questions with kindness. Your feedback is truly appreciated and we will make sure it gets passed along to the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team=

Hi,

Thank you for taking the time to share your experience! We are glad to hear that Lucca provided you with great service — we will make sure he knows his efforts are appreciated.

Regarding the search results, individuals do have the right to request suppression of their information from appearing in our reports. When this occurs, their information is removed from our platform, which can result in a report no longer being accessible even if it was previously available. This is not a technical issue but rather a privacy right that we honor for all individuals.

We understand how disappointing this can be, especially when you were in the middle of a search. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Stephen,

Thank you for your feedback and for being a long-time subscriber — we truly appreciate your loyalty. We understand how important consistent billing dates are for managing your finances and we are sorry for any confusion this has caused.

Our billing cycle is based on a 30-day recurring cycle from the date of your original enrollment rather than a fixed calendar date each month. This means that over time the billing date can shift slightly depending on the number of days in each month. We understand this can feel inconsistent compared to fixed-date billing and we appreciate you bringing this to our attention.

If you would like to discuss your billing further or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi,

Thank you for your feedback, and we are sorry to hear about your experience. We want to assure you that InstantCheckmate is not a scam and we want to address your concerns directly.

After reviewing your account, we can see that your account was created in February and you did cancel one of your subscriptions at that time. However, a second subscription remained active, which is why an additional charge was processed in March. All subscriptions and their associated charges are presented and agreed to individually at the time of enrollment.

During your recent call, the remaining active subscription was cancelled and a refund for the renewal charge has been issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Debra,

Thank you for your feedback, and we are sorry to hear that our service was not able to provide the information you were looking for. We appreciate you taking the time to share your thoughts as it helps us improve.

We want to provide some clarity on the type of information available through InstantCheckmate. Our service compiles publicly available information from public records and commercially available data sources. Sensitive personal information such as Social Security Numbers is not publicly available and therefore would not appear in our reports. We understand how important it is to know what a service offers before signing up, and we appreciate your feedback on making this clearer upfront.

We hope you will keep us in mind for any future search needs where publicly available information may be helpful. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Samuel,

Thank you so much for the wonderful feedback and recommendation! We are thrilled to hear that InstantCheckmate has been a reliable resource for all of your search needs. Your kind words mean a lot to our team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Rebecca,

Thank you for your feedback, and we want to address your concerns directly.

After reviewing your account, our records show that the only contact we received was on March 26th. On that date, your account was cancelled and a full refund was issued back to your payment method. We have no record of a call on March 23rd.

We also want to make you aware that following the cancellation and refund being issued, a dispute was filed with PayPal regarding the charge. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and we would encourage you to contact PayPal directly for any further refund requests as they will be able to provide you with the results of the dispute. Please note that due to the chargeback, access to this account is no longer available and no further charges will be incurred.

If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Daniel,

Thank you for taking the time to share your experience! We are glad to hear that InstantCheckmate was able to help you reconnect with your relative, and that Nicolas made the cancellation process simple and hassle free. We will be sure to pass along your kind words to him!

We hope you will consider giving our service another try whenever you need it in the future. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Josue,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Kelly was able to assist you professionally and ensure your concerns were fully taken care of. She will be so pleased to hear your kind words and we will make sure they get passed along!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Ashley,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Nicholas was able to assist you thoroughly and find a solution that worked for you. Comments like yours truly mean a lot and we will be sure to pass along your kind words to him and the team!

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Patricia,

Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how distressing it can be to see inaccurate information associated with your name, and we want to help resolve this for you.

InstantCheckmate compiles publicly available data from third-party sources and does not create, alter, or verify the information — we simply present it as it is provided to us. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. Because our search is name-based rather than identity-based, individuals with similar names in the same area may occasionally have information appear within the same report, which may account for the discrepancies you noticed.

We also want to remind you that InstantCheckmate is a public records search service intended for personal use only and is not to be used for any FCRA purpose, including decisions regarding employment, tenant screening, lending, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.

If you believe incorrect information has been associated with your name, you have the option to suppress your background report through our Data Privacy Center. To do so, please visit https://www.instantcheckmate.com/opt-out, click on "Suppress Your Public Data," and follow the instructions. You will be asked to submit an email address to receive a verification link, and once verified, you will be able to manage the visibility of your information. Please note that the information provided during this process will not be sold, shared, or used for marketing purposes.

If you need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Conrad,

Thank you for taking the time to share your experience! We are glad to hear that Mary was able to assist you promptly, get everything resolved, and ensure your account was closed and your charges refunded. We will be sure to pass along your feedback to her!

Please allow 3–5 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution. If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Marie,

Thank you so much for taking the time to share your experience! We are thrilled to hear that Christopher provided you with exceptional and professional service, and that his attention to detail made a difference. We will be sure to pass along your kind words to him and the rest of the team!

We also appreciate your feedback regarding the wait time. We sincerely apologize for any inconvenience this may have caused, and we are always working to improve the experience for our members.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Kim,

Thank you so much for taking the time to share your experience! We are thrilled to hear that our representative provided you with excellent service, was attentive to your needs, and made sure you were fully informed every step of the way. We will be sure to pass along your wonderful feedback to her and the rest of the team!

We also appreciate your feedback regarding our IVR system. We are always looking for ways to improve the experience for our members, and comments like yours are invaluable in helping us do that.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Gary,

Thank you for your feedback, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

Regarding the information in your reports, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always up to date. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

Regarding billing, when you enroll in our service, our website guides you through a registration page where all billing details, including automatic renewal terms, are clearly disclosed before any payment is submitted. Users are also required to explicitly agree to these terms before completing their registration. InstantCheckmate memberships are monthly subscriptions that renew automatically until cancelled.

We can confirm that your account has been cancelled and no further charges will be incurred. If you would like assistance with any additional concerns, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Theo,

Thank you for your feedback, and we are sorry to hear about the frustration this experience caused. We want to make sure all of your concerns are fully addressed.

We want to assure you that you were not billed for this service. When our system automatically flags an account due to suspicious activity, the account is immediately cancelled and disabled, and any pending charges are fully reversed. As a result, no payment was collected and no service was withheld from you. Additionally, due to the disablement of your account, your billing information was archived and is no longer active. This is a security measure in place to protect our customers and is not a reflection of any wrongdoing on your part.

We understand that not receiving an immediate explanation during this process was frustrating. We did provide an explanation during your call with our team, and a follow-up email was also sent with additional details. We also addressed this matter in our response to your Trustpilot review.

If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Alison,

Thank you so much for the wonderful feedback and for your recommendation! We are so glad to hear that you found InstantCheckmate easy to use and that our representatives made your experience a pleasant one. It means a great deal to our team!

We completely understand that circumstances change and you may no longer need the service, but please know that we are always here if you ever need us again. If you ever have any questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Jeanne,

Thank you for your feedback, and we are glad to hear that Alejandra was patient and helpful in assisting you with finding the report you needed. We will be sure to pass along your kind words to her!

We also sincerely appreciate you bringing the technical difficulties to our attention. We apologize for the inconvenience this caused. In the meantime, here are some steps that may help resolve the issue should it occur again: refreshing or restarting your browser, ensuring your browser is up to date, checking that cookies are enabled in your browser settings, clearing your browser's cache and cookies, and if using multiple devices, disabling any VPNs or firewalls that might interfere with accessing the website.

We take website functionality very seriously and will be sure to pass your feedback along to our technical team for review.

If you experience any further issues, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Marisa,

Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was patient and able to resolve your issue, and it means a great deal to know that InstantCheckmate has been a valuable resource for you. We will be sure to pass along your kind words to the team!

We truly appreciate your recommendation and look forward to continuing to provide you with great service. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Judith,

Thank you so much for the wonderful feedback! We are glad to hear that both the sign up and cancellation processes were smooth and easy for you. It is especially meaningful to know that our agent took great care of you — we will be sure to pass along your kind words to the team.

We look forward to welcoming you back whenever you need us again. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Rachel,

Thank you for taking the time to share your experience. We are glad to hear that our representative was patient and helpful during your interaction, and we will be sure to pass along your kind words to the team.

We also appreciate your candid feedback regarding the opening script on our calls. Your comments have been noted and will be shared with our team as we are always looking for ways to improve the overall customer experience.

If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Winford,

Thank you for your feedback, and we apologize that the report did not meet your expectations. We want to provide some clarity on how our service works.

InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We are unable to request specific information for a report, as we provide whatever data is available to us through these public record sources.

Regarding the "Nearby Sexual Offenders" section, this feature is included in every report as it can be a valuable resource for members who are searching themselves and wish to be aware of any registered sex offenders near their home address or an area they may be visiting. If this is not a section you are interested in, you can simply skip past it or choose not to click on that section. Additionally, when downloading your report as a PDF, you do have the option to select which sections you would like to include and which sections you would prefer to leave out, giving you more control over the content of your downloaded report.

We understand this may not have been the information you were looking for, and we are sorry for any inconvenience. If you would like assistance navigating your report, our Customer Care team would be happy to help. Please don't hesitate to reach out at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Tony,

Thank you for your feedback, and we apologize for any difficulty you had in finding the information you needed. We want to provide some clarity on a couple of points.

Regarding phone numbers, any phone numbers associated with the person you searched would be listed under the Contact Information section of their report. What our agent was offering during your cancellation was the ability to search by phone number, meaning if you enter a phone number into our search, we can advise you on who it may be registered to — this is a separate feature from what appears in a standard report.

As for photos, InstantCheckmate only provides images that are accessible through public sources such as online profiles or social media that are directly associated with the individual. If their profile is set to private or was registered under a different name, those images may not appear in the report.

It is also important to note that InstantCheckmate is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point for your own due diligence and to independently verify any information before relying on it.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Carrie,

Thank you so much for taking the time to share your experience! We are so pleased to hear that our team member was helpful, efficient, courteous, and polite during your interaction. We will be sure to pass along your kind words — feedback like yours truly makes a difference!

We sincerely appreciate your recommendation and are glad to have you as an InstantCheckmate member. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Sincerely,

InstantCheckmate Customer Support Team

Hi Jeanette,

Thank you for taking the time to share your experience! We're thrilled to hear that Lucca was able to assist you so efficiently and professionally. It's wonderful to know that your subscriptions were handled smoothly and that you were kept informed every step of the way — including the discovery of the second subscription.

We will absolutely make sure your kind words are passed along to Lucca. Feedback like yours means a great deal to us and reflects the level of service we strive to provide every day.

If you ever need assistance in the future, please don't hesitate to contact our Customer Support team at (877) 564-3003 or via email at support@instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,

Instant Checkmate Customer Support Team

Hi Veronica,

Thank you for taking the time to share your feedback! We're glad to hear that Manuel was able to assist you politely and efficiently with your cancellation and refund. Your kind words mean a lot to us and to Manuel.

We appreciate your feedback regarding the cancellation process. We understand that different methods of cancellation may be more convenient for different customers, and we value your input on this.

If you have any further questions or need assistance in the future, please don't hesitate to contact our Customer Care team at (877) 564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

Sincerely,

Instant Checkmate Customer Support Team

Hi Marilyn,

Thank you so much for sharing your experience! We're genuinely glad to hear that InstantCheckmate was able to help you locate and contact your son, his girlfriend, and the kids during a concerning time. Knowing that our service played a role in helping you confirm their safety means a great deal to us.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We're grateful we could be there when you needed us!

Sincerely,

InstantCheckmate Customer Support Team

Hi Diana,

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was able to assist you professionally and efficiently with your billing concern. Providing polite, helpful service is always our goal, and we're glad we could resolve the issue and stop the recurring charges for you.

If you ever need assistance in the future, please don't hesitate to reach out. Our Customer Support team is available at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)

We appreciate your feedback and thank you for giving us the opportunity to help!

Sincerely,

InstantCheckmate Customer Support Team

Hi Deb,

Thank you for bringing this to our attention. We sincerely apologize for the frustration you experienced while trying to download your reports and for the difficulty you encountered during your call with our technical support team.

We want to clarify that our support team does not currently have screen-sharing or remote access capabilities, which is why the representative was unable to accommodate that request. We understand this limitation can make troubleshooting more challenging, and we apologize if this wasn't clearly communicated during your call.

Here are some steps that may help resolve the downloading issue:
* Refresh or restart your browser.
* Ensure that your browser is up-to-date.
* Check that cookies are enabled in your browser settings.
* Clear your browser's cache and cookies by visiting your browsing history.

* If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website.

If these steps don't resolve the issue, please don't hesitate to contact our Customer Support team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.) We're happy to assist you further and ensure the problem is resolved.

Sincerely,

InstantCheckmate Customer Support Team