Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,883,792 reviews on ConsumerAffairs are verified.
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Reviewed May 8, 2026
The representative seemed helpful. The problem is that it is not clear on the website that you are signing up for a monthly charge. I thought I was only signing up for one month and have no use for an ongoing subscription. He explained that there was a check box that explained it, but I didn't understand the conditions.
Hi Kandis,
Thank you for reaching out and sharing your experience. We're glad to hear our representative was helpful in addressing your concerns.
We want to provide some clarity regarding the recurring billing. Prior to entering any billing information, it is clearly stated several times on our website that the service is a recurring subscription. This is also outlined in our Terms of Use, which must be actively agreed to before any charges are applied. Additionally, a receipt is sent upon enrollment that once again confirms the recurring nature of the subscription.
We understand that the terms may not have felt clear during your sign-up experience and we appreciate your feedback. We are always looking for ways to make this information as transparent as possible for our members.
We can confirm that you were only billed once and that during your recent call your account was successfully canceled. No further charges will be incurred.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 7, 2026
There wasn't any useful information paying the expensive monthly fee of $34.57and then even more for the$3.99 fee to download your report that there was no reason to save so I don't understand what benefit you get for your subscription when each category you clicked on for more details only asked you for more payment to view. On every category not just one so the extra $5.99 for every category on top of the cost of the subscription and download fee was outrageous to pay for nothing in the end but information that I already knew.
Your service does NOT provide anything useful for a background check and you don't even find that out until you have already paid all your fees! What a rip off!!! Also my Guardian Protection app red flags your website as a huge risk for leaking personal information and claims it to be unsafe to use! Check that out for yourself! I'm reporting that to the federal trade commission and the Better Business Bureau. Waste of my hard earned money!!!!
Hi Marla,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns.
We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. Source data is sometimes reported or entered inaccurately and is generally not free from defect. We are not the original source of this data, and we always recommend independently verifying any information before relying on it.
Regarding the additional charges, we want to clarify that there are no extra fees for the information within the standard report. However, we do offer optional add-on services such as our reverse phone lookup and reverse email lookup, which allow you to search public records by phone number or email address to find out who they may be registered to. These are always optional and must be actively selected before any additional charges are applied. The PDF download is also an optional add-on available at an additional cost.
Regarding the safety concern flagged by your Guardian Protection app, we want to assure you that Instant Checkmate is completely safe to use. Our service is backed by a secure SSL connection with 256-bit encryption, providing a private and protected browsing experience for all of our members.
We can confirm that your account was successfully canceled during your recent call with our Customer Care team and as a courtesy we have issued a refund of the most recent charges back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 6, 2026
I enjoyed the program very much until they started stealing from my checking account by double billing me for 3 months. After I was contacted by my bank about the double charges I ask the bank to not pay the double charge but to refund me for one of the monthly charges, my bank refund me for the 2nd charge and now instant checkmate cut off my access to my account after they have stolen money for 2 months prior to this.
Hi Terri,
Thank you for reaching out and sharing your experience. We understand how concerning it can be to notice unexpected charges and want to take a moment to address your concerns.
Regarding the charges in question, we want to provide some clarity on what occurred. Your bank disputed one of the charges, which resulted in a chargeback. As communicated during your recent call with our Customer Care team, we have processed refunds for all 3 charges in question. Please allow 3-5 business days, depending on your financial institution, for the refunds to reflect in your account.
As a result of the chargeback, the membership was canceled and deactivated, and access to the account is no longer available. No further charges will be incurred.
We understand this was not the experience you were hoping for and we appreciate your patience in working through this with us. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 5, 2026
Customer service is excellent, very understanding, and provided the refund at the end of the trial period. The search information was mostly accurate. I would have liked to see information on death and marriage certificates.
Hi Ginger,
Thank you for the wonderful feedback! We're so pleased to hear that our Customer Care team was understanding and able to assist you with your refund.
Regarding death and marriage records, the availability of this information depends on whether it has been made publicly accessible through the relevant record sources. Not all records are available in every jurisdiction, which may explain why this information was not present in your report. We appreciate your feedback on this and will be sure to pass it along to our team.
Should you ever find yourself in need of our services again in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 5, 2026
They suck. They lure you in and send outdated reports. Then when you ask for a refund they refuse. This matter will be escalated to every consumer protection advocacy agency I can find. Consumer beware!
Hi Gloria,
Thank you for reaching out and sharing your experience. We want to take a moment to address your concerns and provide some clarity.
Regarding the information in your report, as disclosed in our Terms of Use, we compile data from a variety of third-party data providers and publicly accessible sources. There are times when data may not be fully accurate or complete due to the nature of public records, and we always recommend using our reports as a starting point for your own research.
We also want to clarify that a refund was never denied. During your recent call with our Customer Care team, your account was successfully canceled and a full reversal of the charge was processed the same day you called. Please allow 3-5 business days, depending on your financial institution, for the reversal to reflect in your account.
We hope this provides some peace of mind and that the resolution meets your expectations. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 5, 2026
I have not been able to login to the website for months and technically support has been unable or unwilling to resolve the issue. I got a screen when I tried to log in that said NEXT and I could not progress past it. Nothing happened when you clicked on NEXT.
Hi Tony,
Thank you for reaching out and sharing your experience. We're sorry to hear you have been experiencing difficulty logging into your account and that this has not yet been resolved to your satisfaction.
We'd like to suggest the following steps that may help resolve the login issue:
- Refresh or restart your browser- Ensure that your browser is up-to-date
- Check that cookies are enabled in your browser settings
- Clear your browser's cache and cookies by visiting your browsing history
- If using multiple devices, disable any VPNs or firewalls that might interfere with accessing the website
We also want to ask — have you tried accessing your account from a different device or browser? If the issue persists across multiple devices or browsers, please let us know as there should be a way to bypass the screen you are encountering and we would like to help you get past it.
If you continue to experience any issues, please don't hesitate to contact our Customer Care team at 877-564-3003 or email us at support@mg.mailer.instantcheckmate.com, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). We are committed to getting this resolved for you. Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 4, 2026
I used your service once. I was looking at my visa bill and saw that you were still billing me more than two years later, I have been paying $35.12 a month for years, no communication from you people for the whole time. I should have checked my statement for sneaky charges but I didn't think I had to.
Hi Chris,
Thank you for reaching out and sharing your experience. We understand how frustrating it can be to discover unexpected charges and want to take a moment to address your concerns.
We want to clarify that our service is a recurring subscription, and all billing details including automatic renewal terms are clearly disclosed before payment is submitted. Users are required to explicitly agree to these terms before completing registration, and a receipt is sent upon enrollment confirming the recurring nature of the subscription.
That said, we completely understand how easy it can be to lose track of subscriptions over time, and we appreciate you bringing this to our attention. We can confirm that your account was successfully canceled during your recent call and no further charges will be incurred.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 4, 2026
Thank you for your quick response in cancelling an account I created before realizing it was not what I expected or would use. Customer Service representative was very kind and efficient. Appreciated his understanding.
Hi Sandra,
Thank you for the kind words! We're glad to hear our representative was able to assist you quickly and efficiently. We will be sure to pass along your feedback to him.
Should you ever find yourself in need of our services in the future, we would be happy to have you back. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed May 1, 2026
The representative that helped me today was very knowledgeable and quick to resolve the issue that I was having! Her guidance was clear, efficient, and professional. I believe her name was Maria - she made sure I was able to log into my account and also helped me with my membership payment. I'm grateful for her assistance!
Hi Talia,
Thank you for the wonderful feedback! We're so pleased to hear that Maria was knowledgeable, efficient, and able to get everything resolved for you quickly. We will be sure to pass along your kind words to her!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed April 27, 2026
As a consumer who randomly checks backgrounds this service cost too much. I prefer to pay-as-you go. Pay for 1 time usage, 1 week usage or one month usage. Not to have a monthly subscription which was a complete waste of services for me. Benefitted only your company. Hard to cancel. My phone was not recognized forcing me to wait for a live agent.
Hi there,
Thank you for sharing your feedback. We understand that a recurring subscription may not be the best fit for everyone's needs and we appreciate you bringing this to our attention.
We want to clarify that while our service is a recurring subscription, members have the option to cancel at any time. The membership allows for unlimited searches, giving you the flexibility to use the service as much or as little as you'd like. You are also welcome to cancel and reactivate the service at your convenience based on your needs.
Regarding the cancellation process, we do offer several ways to cancel your subscription to make it as easy as possible. You can cancel through our automated IVR, by speaking with a live agent over the phone, via live chat, or by logging into your account and navigating to the subscriptions section.
We apologize that your phone was not recognized and that you had to wait for a live agent. We understand how frustrating that can be and appreciate your patience.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed April 24, 2026
Gave me a ton of information I did not want/need but nothing on the one bit of information I'd requested. I'd give it zero stars if I could. However, the Customer Service employee who handled cancelling my account was helpful and professional.
Hi Blake,
Thank you for sharing your experience and for the kind words about our Customer Care team — we will be sure to pass that along!
We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We want to be transparent that we do not guarantee any specific information or results, and we encourage you to use our reports as a starting point for your own due diligence.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Instant Checkmate Customer Support Team
Reviewed April 22, 2026
I have paid since December and only used the app once for 0.99. I sent email to cancel and was never notified you are not able to cancel via email. How am I to know the procedures. I should have been refund every month since the email sent. The rep was super helpful and an easy process to cancel when you know how to cancel. Free money, A company makes easy money.
Hi Tracy,
Thank you for sharing your experience and for the kind words about our representative. We're glad the cancellation process was smooth once you connected with us.
We do want to provide some clarity regarding the cancellation process. When an email is received requesting cancellation, we do send a response advising that cancellations cannot be processed via email. Additionally, our cancellation policy is clearly outlined in our Terms of Use and billing details prior to sign-up, as well as in the acknowledgment box that must be agreed to before purchase is completed. Upon sign-up, we also send a welcome email outlining your renewal date, billing price, and the available options to cancel — either by logging into your account or by giving us a call.
We can confirm that during your recent call your account was successfully canceled and a refund for the most recent month has been processed. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.
We understand the frustration this situation caused and appreciate your patience in getting it resolved. If you have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,Intelius Customer Support Team
Reviewed April 17, 2026
Agent Mathias lacks listening skills. My conversation with him was unprofessional. He needs serious training. He spoke over me when I was attempting to express my issue regarding recent charges. I wasn’t aware of a continuing charge and request that the most recent charge be waived. No future charges should be applied to my account.
Hi Jo Anne,
Thank you for your feedback, and we are sorry to hear that your interaction with our team did not meet expectations. We take all feedback regarding our representatives seriously, and the behavior you described is not reflective of the standard we hold our team to. We sincerely apologize for the experience and will be sure to pass your feedback along to our management team for review and retraining as needed.
We can confirm that your account has been cancelled, the most recent charges have been reversed, and no further billing will be incurred. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 16, 2026
I was very pleased with the customer service agent, however I found it very frustrating to use the automated system as it wasn’t recognizing my zip code and kept me in a loop and waste much of my time.
Hi Michelle,
Thank you for taking the time to share your feedback! We are glad to hear that our Customer Care representative provided you with a positive experience.
We are sorry to hear that you experienced difficulty with our automated system. We understand how frustrating it can be to get caught in a loop, especially when you are trying to get something resolved quickly. We appreciate you bringing this to our attention and will be sure to pass your feedback along to our team as we are always working to improve the experience for our members.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team directly at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 13, 2026
The advertisement and the lady says and app is completely free, completely free means you don't pay for shit. And here I haven't had to pay for something. We need to redo your advertisement, your ads. Because it's wrong, it's a lie, false.
Hi Drew,
Thank you for your feedback. We want to address your concerns directly.
InstantCheckmate does not claim to be a free service anywhere on our website. All pricing details are clearly displayed during the registration process before any payment is submitted. However, if you are able to provide more details about the advertisement you saw — such as where it appeared or any additional context — we would be happy to look into it further, as this is not representative of how we market our service.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 10, 2026
The customer service agent was very helpful, understanding and efficient. Made the transaction easy vs complex. Found my account despite giving him the wrong email address w/my phone #. Great customer service especially compared to other companies.
Hi Victoria,
Thank you so much for the wonderful feedback! We are thrilled to hear that our representative was helpful, understanding, and efficient in getting everything taken care of for you — even with the wrong email address! That is exactly the level of service we strive to provide for all of our members. We will make sure your kind words get passed along to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 7, 2026
My error in signing up accidentally for this program twice. The person on the phone was very helpful and he helped me maneuver through all of the emails etc. to get the credit put back on my account.
Hi Sherry,
Thank you for taking the time to share your experience! We are glad to hear that our representative was able to help you navigate everything and get your account sorted out. Mistakes happen and we are always happy to help make things right!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 6, 2026
The customer service rep was able to answer my questions quickly and cancel my account with Instant Checkmate. I am an old tech-challenged guy who likely got confused when just trying to get a background check on one person. I have no further need whatsoever to check on anyone. Thank you for your assistance and great customer service.
Hi Bruce,
Thank you so much for taking the time to share your experience! We are glad to hear that our representative was able to answer your questions quickly and get everything taken care of for you. We completely understand that navigating new technology can sometimes be confusing, and we are always happy to help guide our members through the process.
We hope you will keep us in mind should you ever need our service again in the future. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 6, 2026
I have used other websites for searches and this one, by far, was the most expensive and difficult to navigate and read or follow the format. Also, the information I already knew as factual was in error or omitted on this report. I chose to cancel and request a refund and will not be using your service in the future.
Hi Carol,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.
Regarding the information in your report, InstantCheckmate is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.
We also appreciate your feedback regarding the navigation and format of our site as we are always looking for ways to improve the overall experience for our members.
We can confirm that during your recent call with our Customer Care team, your account was cancelled and the charge was reversed. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 4, 2026
I called in because I had recently purchased Guardio for security for my devices and they felt your site was putting me at risk. The associate I spoke with helped me in a very efficient manner, he was kind and very helpful when I asked extra questions.
Hi Karen,
Thank you for taking the time to share your experience! We are glad to hear that our representative was able to assist you efficiently and answer all of your questions with kindness. Your feedback is truly appreciated and we will make sure it gets passed along to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team=
Reviewed April 3, 2026
My customer service rep, Lucca, was great, but unfortunately, I had some technical issues with the site. It appears that while I was searching, the person I was searching for removed their information. Very disappointing.
Hi,
Thank you for taking the time to share your experience! We are glad to hear that Lucca provided you with great service — we will make sure he knows his efforts are appreciated.
Regarding the search results, individuals do have the right to request suppression of their information from appearing in our reports. When this occurs, their information is removed from our platform, which can result in a report no longer being accessible even if it was previously available. This is not a technical issue but rather a privacy right that we honor for all individuals.
We understand how disappointing this can be, especially when you were in the middle of a search. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 3, 2026
I rely on a firm monthly billing. Adding a day for a 31 day month, yet I saw no change for February's 28 day month. How about non changing billing that we can count on money being removed from our bank accounts the same day every month like credit cards, bank loans, retailers, and everyone else in the world. I started paying on the 17th of each month, and now it's on the 2nd of the month after many years of subscriber experience.
Hi Stephen,
Thank you for your feedback and for being a long-time subscriber — we truly appreciate your loyalty. We understand how important consistent billing dates are for managing your finances and we are sorry for any confusion this has caused.
Our billing cycle is based on a 30-day recurring cycle from the date of your original enrollment rather than a fixed calendar date each month. This means that over time the billing date can shift slightly depending on the number of days in each month. We understand this can feel inconsistent compared to fixed-date billing and we appreciate you bringing this to our attention.
If you would like to discuss your billing further or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed April 1, 2026
Hh information I was looking for like address. I canceled subscription and you still billed me two months later. So you are a scam. You suck. You suck. You suck. You suck.
Hi,
Thank you for your feedback, and we are sorry to hear about your experience. We want to assure you that InstantCheckmate is not a scam and we want to address your concerns directly.
After reviewing your account, we can see that your account was created in February and you did cancel one of your subscriptions at that time. However, a second subscription remained active, which is why an additional charge was processed in March. All subscriptions and their associated charges are presented and agreed to individually at the time of enrollment.
During your recent call, the remaining active subscription was cancelled and a refund for the renewal charge has been issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 30, 2026
Your service did not provide the information I needed and I will not be using it again. Your service needs to provide more information like social security number on death certificates and stuff like that and if you can't provide it you need to let people know you don't have it before they go and sign up to get the information. Thank you for your time and have a blessed day.
Hi Debra,
Thank you for your feedback, and we are sorry to hear that our service was not able to provide the information you were looking for. We appreciate you taking the time to share your thoughts as it helps us improve.
We want to provide some clarity on the type of information available through InstantCheckmate. Our service compiles publicly available information from public records and commercially available data sources. Sensitive personal information such as Social Security Numbers is not publicly available and therefore would not appear in our reports. We understand how important it is to know what a service offers before signing up, and we appreciate your feedback on making this clearer upfront.
We hope you will keep us in mind for any future search needs where publicly available information may be helpful. If you ever have any questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 26, 2026
I called you on 3/23/26, to cancel my subscription. But it didn’t get canceled. So I had to call back again on 3/26/26 to cancel my subscription for the 2nd time. I am so disappointed that I had call a second time to get my money refunded.
Hi Rebecca,
Thank you for your feedback, and we want to address your concerns directly.
After reviewing your account, our records show that the only contact we received was on March 26th. On that date, your account was cancelled and a full refund was issued back to your payment method. We have no record of a call on March 23rd.
We also want to make you aware that following the cancellation and refund being issued, a dispute was filed with PayPal regarding the charge. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and we would encourage you to contact PayPal directly for any further refund requests as they will be able to provide you with the results of the dispute. Please note that due to the chargeback, access to this account is no longer available and no further charges will be incurred.
If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 26, 2026
The site was excellent. I used to get information and contacts for a relative I had been unable to to reach. I wanted to cancel as I do not need the service any longer. I had a chat with Nicolas and he was able to assist my cancellation simply. No hassle.
Hi Daniel,
Thank you for taking the time to share your experience! We are glad to hear that InstantCheckmate was able to help you reconnect with your relative, and that Nicolas made the cancellation process simple and hassle free. We will be sure to pass along your kind words to him!
We hope you will consider giving our service another try whenever you need it in the future. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 26, 2026
Hello Staff, Kelly was very helpful in making sure to submit my full refund back since the purchase made was a mistake on my part. I spoke to Kelly through chat and Kelly made sure to take further professional actions and take care of her customers and my concerns. Thank you Kelly.
Hi Josue,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Kelly was able to assist you professionally and ensure your concerns were fully taken care of. She will be so pleased to hear your kind words and we will make sure they get passed along!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 25, 2026
I called to cancel but the agent, Nicholas, offered me a package I couldn't refuse. I am very happy with the service he provided. He was very knowledgeable and thorough. He helped me with what I needed. Please give him a raise!!
Hi Ashley,
Thank you so much for taking the time to share your experience! We are thrilled to hear that Nicholas was able to assist you thoroughly and find a solution that worked for you. Comments like yours truly mean a lot and we will be sure to pass along your kind words to him and the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 21, 2026
You do not identify your clients properly therefore some else with a criminal case was mixed in with me since you only used first/last name/city. No middle name or address to show she wasn't me. You said I might know 9 people who I had never heard of and never connected me to one of my parents or 4 siblings. You linked me to job places I never had and never connected me to one of the real jobs I had for 43yrs of my career as an RN. You thought I was a lawyer. Your company is totally unreliable, inaccurate and useless if not also harmful to someone's reputation.
Hi Patricia,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand how distressing it can be to see inaccurate information associated with your name, and we want to help resolve this for you.
InstantCheckmate compiles publicly available data from third-party sources and does not create, alter, or verify the information — we simply present it as it is provided to us. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. Because our search is name-based rather than identity-based, individuals with similar names in the same area may occasionally have information appear within the same report, which may account for the discrepancies you noticed.
We also want to remind you that InstantCheckmate is a public records search service intended for personal use only and is not to be used for any FCRA purpose, including decisions regarding employment, tenant screening, lending, insurance underwriting, or any other purpose that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use at https://www.instantcheckmate.com/terms-of-use/.
If you believe incorrect information has been associated with your name, you have the option to suppress your background report through our Data Privacy Center. To do so, please visit https://www.instantcheckmate.com/opt-out, click on "Suppress Your Public Data," and follow the instructions. You will be asked to submit an email address to receive a verification link, and once verified, you will be able to manage the visibility of your information. Please note that the information provided during this process will not be sold, shared, or used for marketing purposes.
If you need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Reviewed March 20, 2026
I had never used Instant Checkmate and received a charge on my Capital One credit card. I talked to Mary, a representative of Instant Checkmate, on 03/20/2026. She refunded the charges and made sure the account was closed. I received a confirmation email stating that the account is being closed and that I will be refunded for the charges on my February 2026 credit card bill.
Hi Conrad,
Thank you for taking the time to share your experience! We are glad to hear that Mary was able to assist you promptly, get everything resolved, and ensure your account was closed and your charges refunded. We will be sure to pass along your feedback to her!
Please allow 3–5 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution. If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at 877-564-3003, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,InstantCheckmate Customer Support Team
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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