Instant Checkmate Reviews

I just use it, took my money and blocked me 2 days later, I emailed them to cancel everything, after a long time they agreed, two days later they processed a payment out of my account, I am currently talking to my bank about the issue to take legal actions against them. And I read about how they sell your information to other parties outside the US. Also very bad service and wrong information. Simply it's a scam.

Doesn’t provide any info you can't get by doing a search on the internet. Waste of money and time. They don’t offer refunds and know this site has none of the information you are searching for. Horrible horrible.

This service is awful, it was completely inaccurate and I did not realize it was on ongoing service until I was charged for the second month. A total scam! I thought I was getting the one report. They keep charging you monthly and then you have to cancel...the information in the "background check is far from complete." I was just trying to get driving records to do an insurance update for my family. Horrible service.

I paid for a background check on someone liking for specific information that this site stated would be supplied. When I received the report almost every category was unable to locate. I knew more about the person than the site could find, even simple things such as being married, if they had a Facebook account. It was a complete waste of money.

Initial search indicated person was on a Government Watch List. That's just to make you concerned enough to pay for the subscription to find out. It turns out that they have no information whatsoever about the person being on a watch list. Potentially very damaging to the person being searched and a total SCAM to the person paying money for a report. Really a CRIMINAL representation. They know they are baiting people with a lie. They really should be prosecuted.

They quietly keep charging with you and make it impossible to cancel. How awful and shady. Awful people. I signed up originally to get see the service in action in which I got lackluster results. After that they kept charging... for months...

Promises to search all these unlimited avenues then comes up with a page full of "No results found". Yes, it's a scam people. But you have to pay them first before you find that out. Wish I had read these review first.

Don't waste your money. I found all of the information I could before I decided to try this company. Everything they come up with was stuff I already knew, with the exception of people why MIGHT be associated with the person I was researching. When I dig a little deeper, I found those people were acquaintances from previous employment or previous owners of the house they live in. What a waste of my time and money!

Used this company for one month. Didn’t provide any information that’s not readily available with a google search. I canceled in February 2024 and was charged for months after. I called to cancel and asked for a refund and was denied for over $144 in charges and was told they will just now cancel the subscription. When I asked to speak with a supervisor I was told a supervisor wouldn’t be able to help me and after I insisted on speaking to someone I was told no one was available and that someone would call me back. I stayed on the line anyway until someone was able to speak with me and they said it was nothing they could do because they only refund for 3 months however they could not refund me because the current month doesn’t count and I wasn’t charge for two months which is a lie. Please do it use this company.

I recently received a notice informing me of what was leaked onto the Dark Web regarding my personal data. Most came from the AT&T breach of 2021. This included my social security number, phone number, an old credit card number and other data. I utilized a couple of free options to remedy these problems but I wanted to be sure what was available about me. I paid Instant Checkmate $35.47 to run a background check on me. The results were underwhelming to say the least. There was no more data in this search than I could find doing a few free searches online.

On the home page it states that it is free. Then you go through all of the screens and wait and wait only to find out that it isn't free. They require a monthly plan that "you can cancel" if you wish.

I decided to pay the one month fee $27 to test this site with someone very close to me and I know almost everything about them. Yet this site failed to give any basic public information which is a joke. All the information that I got is very simple and doesn't really anyone to look it up plus tones more available without paying for it. When they were running the search, they were flashing that major things were found but when they generated a report there was literary nothing... Wow complete waste of my time and $27.

I would give “0” if I could. I have been a paying customer for 16 plus years. Within the last two months every time I look up data I would be required to log in and when I put my KNOWN PASSWORD IT WOULD redirect me saying INVALID PASSWORD and VERIFY ACCOUNT, RESET PASSWORD. When I called KD I spoke with Christina. I explained what was going on and told her I am a widow of 74 years and AFRAID to allow people in my home without checking on their identity. Christina said “you are using this as a business.” and CANCELLED MY ACCOUNT. RUN FROM THIS COMPANY!

Beware of this thieving company and be careful not to trust anything from this site. The customer service never answer your inquiries and close your ticket without action. They have fake points of contacts for cancelling your account. Notice how this site is the top search for what you're looking for, other sites have better information that you are looking for and doesn't scare you into getting an account saying that someone is on the national watch list. So very deceptive in multiple levels

I used this company because I needed information on someone for a small claims suit. I didn’t receive the information I was hoping for so anyway I paid the monthly payment and canceled my account the same day. I thought everything was good until today I received an email stating more money was taken out of my account. I looked at my bank account and noticed last month there was money taken out also. People you can not put your trust in this company. You don’t know what information you will receive and canceling means nothing to them. This time I am keeping the cancellation email and made a call to my bank. If they do this to all their customers look at all the extra money they have for nothing. Just to compare I must say I used two other companies like this. Paid for information and canceled same day and didn’t have any problems and I still get to use the site for 30 days.

I wanted to know more information. I waited a long time for everything to load. Then purchased the 1 month and the report had nothing in it- It was asking me for more information than what it actually gave me. Save your money. This is a waste of money.

These people couldn’t be further off! They gave me information that had nothing to do with the number I gave them. Google is way more accurate than these people. Don’t pay for false information! They are a scam!

All the information that Checkmate gave me is useless, you don't give me any information about the person I asked for, and you give me a lot of information about people with a similar name. This way I want to cancel my account with you and I want my money back.

I chose a 1 month subscription but the fine print said automatic renewal every month. Total Ripoff. Not very thorough info either. I hate when companies do that. Totally misleading and unethical. Don't waste your money. Not worth it.

Instant Checkmate. Did not provide ANY INFO AT ALL. WILL NOT REFUND. DON’T USE. Do not even read my emails, do not use. Did not help me find my daughter! Waste of money. Do not use. They will NOT REFUND.

Save your money! This website is a scam. After finding really interesting information for free on familysearch.com I was curious about my grandfathers' military records and Instant Checkmate advertised having them. The site spends about 10 minutes pretending to download information which is silly given the internet speed in 2024. Not only did they not have them, they did not have 25% of the information that was available for free on the other site. Only had one grandfather's last address and death date, the other one only his death date.

It is impossible to unsubscribe. For over a year I have only been met with automated emails from bots that tell me my account is not found and therefore they cannot cancel it. So every month I get a new charge, each time I reach out to the customer service desk I get the same message from a bot saying they are going to solve my issue. I wish I had never signed up.

It was great at first and I loved it. Then I started only getting part of the reports saying error loading. That seemed to have gotten better for a day. Then I was suddenly locked out of my account in the middle of something. It says to call customer service to get back in. I called and couldn't get anyone. I have sent 2 emails requesting to cancel and requesting a refund since I couldn't even use it a full week when I paid for a month. I have got no response. I am very disappointed in my whole experience.

Hello, my name is Wendy ** and I’ve been very unhappy with Instant check mate. I have tried to cancel my subscription multiple times and multiple months. My account has been locked as well. I have canceled online and I am still being charged. I’ve been charged for four months straight. I’ve been trying to cancel it. I’ve talked to many representatives and they have all said they have canceled it, however I’m still being charged every time I keep getting charged I keep reporting it but they say they can do nothing besides they cancel it for the future. I get the same robotic response every time.

This company are a bunch of thieves! Do not trust this company. They are just after your money! They refuse to refund me my money! Keep making up excuses! Stay far far away from this company! Worst experience!

Having been in law enforcement for years and investigating (Background Checks, Fraud, etc.) I can relate to the fact that this company IS NOT trustworthy! Upon running two different reports with info that I am familiar with, it was found that they do not have accurate information. Up to the point I believe it is probably falsified in order to scam consumers! DO NOT FALL FOR THIS SCAM!

I researched Background Check information on their website & what they indicated they could provide and/or uncover, the price and the reviews. I thought it to be a little pricey, but considering the information they promise to provide & the numerous sources they indicated they use to locate the information, decided to pay the price they quoted of $35.12 for a month of unlimited reports, which they also stated would be updated as new information is located. I paid for a background check on a person very close to me at their quoted price of $35.12. Upon filling out their requested information necessary to provide the report, before letting me access the report they then came back and said there would be an additional charge of $3.99. Since I’d gone this far I paid the additional fee. Upon receiving the report I was shocked to see most of the categories say “no information was found on this category.”

They indicate that they will provide a free list of your military time but upon giving them all the information requested and 20 minutes later they indicate that the record is ready but you have a high cost that will be charged. Do not use this service for your military time!

I chose the 5 day trial for it said $1.00. I got charged the $1.00, then right behind it came another charge of $3.99! It didn't say anything about a $3.99 charge! Why are you taking more money than you are authorized to? Very upset! Cancelling and never returning!

Awesome company. Everything is fixed.