Instant Checkmate Reviews

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About Instant Checkmate

Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.

Visit www.instantcheckmate.com
Pros
  • Unlimited reports with subscription
  • Detailed reports
  • Easy to use
  • Use 30 data points for reports
Cons
  • Not a traditional background check
  • Subscriptions automatically renew

Instant Checkmate Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Instant Checkmate?
    • 4,919,786 reviews on ConsumerAffairs are verified.
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    Page 21 Reviews 3655 - 3855
    Customer ServiceOnline & App

    Reviewed April 20, 2014

    The information you can access on this website is very limited. If you are just looking for addresses, past and present, and phone numbers (including cell phone #s), I have found that it's pretty accurate. And it also includes social network information. All of this could be done without spending any money, however it is a time saver and I feel like I have gotten my money's worth. There isn't much as far as criminal background history, so I wouldn't suggest it for this. I paid the extra 20 bucks for info on one individual and it simply wasn't there at all. Google provided me with links for all of that. But I think it's unfair to say this site is a rip-off. You really can't expect too much for 14.95 and unlimited searches.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Amy,

    Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better! Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 20, 2014

    I did not receive any information for my trial offer or one month paid subscription. As a consumer I would not recommend using this source for information because nothing is offered that can't easily be found with a Google search. The only very positive thing I have to say about my experience is that I was able to cancel my subscription after paying the first month. My suggestion: Don't waste your time or money on this site.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Judy,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed April 20, 2014

    Old man of 70+ hearing impaired. My call center man took me to site to help me spontaneously to have information about a known person. I got immediate response. Though I was charged $3; however I got phoned through someone and lady on other side cancelled my membership without a fuss. It shows class and culture and alert staff of Checkmate. I wish them all the best for their quick lightning response if you like to know information of your nearest and dearest. Wish all the best and may God bless you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ramesh,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed April 20, 2014

    You promised for all the data but have another upgrade and even that did not work and got error. I knew more than what you show about people. I want my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Hus,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 20, 2014

    Love it. Was a member last year. Looking for friends.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find information on your friends. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Reviewed April 20, 2014

    I wanted to check out information on myself because of alleged identity theft, and on my family to see how accurate it is. Well, my mother has been dead for almost 33 years, but not here. My daughter supposedly has three arrest records, but they don't even match the part of the country she was living in. I also paid the premium on my nephew twice, because the first one should have been his dad, but no useful or accurate information on either one. The arrest records are totally ridiculous, i.e., wrong race, wrong part of the country, etc. There are no marriage or divorce records, and apparently none of us have any social life, at least not online. This is a total waste of money website. I spent about eighty dollars and got about ten cents worth of accurate information. Save your money. Just ask Professor Google.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & Marketing

    Reviewed April 20, 2014

    I subscribed for a month (no one-time reports available) to get reports they claimed to be "detailed". But if I wanted something useful, I would have to upgrade. Oh, and if you want to download the report in a pdf... extra money please. You can get more information by googling the subject and looking on Facebook. Took me 5 minutes to find them on Facebook, where Instant Checkmate found NOTHING!!! I think it is a scam company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sylvia,

    We're sorry to hear that your recent experience with our site was not positive. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us directly with any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Punctuality & Speed

    Reviewed April 20, 2014

    I signed up earlier today and have already located six of my classmates from the class of 1964! And, 3 of those were women, which we all know are harder to locate years later because of name changes, etc. I'm very excited and ready to get back to my search.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kristi,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your former classmates in time for your reunion!

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed April 19, 2014

    Checkmate is great for locating old friends and former acquaintances. My only issue is with the search field results where the state or other jurisdiction - in every case so far, returns zero on marriage/divorce records. Suggest Checkmate provide a link or other menu pick that illustrates at least the current state/territory law(s) for this important search point. Thanks!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We want to let you know that we’re committed to making things right, and we will definitely take your suggestions into account. A senior member of our member care team will contact you privately to provide further assistance in this matter.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 19, 2014

    I have been a subscriber with Instant Checkmate twice now. When I signed back up the other day I was able to get the actual DAY someone was born, now I can only get the month and the year. When I was a subscriber back in January I was able to get the actual day they were born all month; now I find I was only able to get it for the first day or two, and now no longer. Why?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Julie,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible. However, since our reports do reference different data sources, the information may vary slightly depending on the source of the records. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 19, 2014

    There is minimal if no information i.e. driver’s license, criminal, etc.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Pat,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 19, 2014

    I paid for a full year with full access for reports on background included but the last two months each time I attempt to access the background report, the screen shoots up a new upgrade offer to get the said background info when I already paid for that service.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathy,

    We're so sorry to hear that you've experienced technical problems on our site. A member of our team will contact you privately to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 19, 2014

    Very misleading, does not provide complete information and everywhere you turn more charges. Will cancel immediately!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carmen,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 19, 2014

    I went to this site to look myself up, as I am interviewing for jobs currently, and I was curious to see what might be out there. This site practically gave me a heart attack when it warned that my search results contained "VERY GRAPHIC INFORMATION." Apparently, my date of birth is very graphic? I am extremely concerned that employers are seeing this absolutely FALSE, DECEPTIVE, AND MISLEADING STATEMENT about me, and that it is costing me opportunities. Putting this statement on its search box without discretion is completely defamatory. The statement is untrue and it is published with knowledge of its falsity and/or reckless disregard as to whether it is false. I don't understand how this company still exists. It operates in a manner that violates several consumer protection provisions of every state. They should not be allowed to do business.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi SJ,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us directly with any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 17, 2014

    There was no helpful information. Many of the individuals I searched for had a birth year of 2014, including myself!!!!!! I did not understand the purpose of showing the criminal records of every individual that had the same name as the original person I was searching for. It makes it look like the person's criminal history is a mile long, when really some of the offenses belong to another individual with the same name!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nancy,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Customer ServiceSales & Marketing

    Reviewed April 17, 2014

    I am rarely gullible enough to be caught out by charlatans, but I goofed this time. I needed, needed, needed a phone number for an old biz acquaintance. Instant Checkmate made it appear that an extensive search was being done with bar graphs that update over a long span of time. This added to the illusion. While the bar graphs were updating, I checked my computer network adapter throughput to see if my computer was being invaded. I don't think it was, but I don't trust this company. When the search was done, I was finally offered the report for a fee. Oh, big surprise! I was informed that the search revealed some graphic details about the individual I was looking for. This added legitimacy to me and I fell for this up selling ploy.

    I am out $22.86 at this point, but there's more. In order to retrieve the report in PDF format another $1.99 is needed. All in all, I spent $24.86. You know what I got? Antique data, nothing current. I found less info here than at the county recorder's office. As I said, I really wanted a phone number. Here's the kicker. There's another fee required: about $11 more. This is the best bait and switch I have seen. This company is a fraud in my opinion. Go elsewhere!!!!!!! They are getting away with this fraud because of the disclaimer at the bottom of their page that states, "The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence..."

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Eric,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed April 17, 2014

    This is bogus. I tried looking up two people I know are convicted felons and there's nothing on here. So I looked up my name and several family members and nothing is accurate on them either. It's ridiculous. When people have been married for 30 yrs or more there's no records of that. Also it's a scam. You pay a lot to get information and you're lead to believe you will get everything for that price, then you have to pay more money and so I paid another twenty dollars for one person's criminal record through the premium and there was nothing when I know there is one. This is a scam. You can go to the county you live in and get a person's record for free. I want my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Courtney,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 17, 2014

    You sign on and pay based on information your claim to have, only to find out you have to pay even more to get what you want. I cancelled my subscription within an hour of buying it.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicole,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase
    Price

    Reviewed April 17, 2014

    Would be nice if it were for free since this is all public info anyway. If it is not public info that they get, how is that legal? They should at least be upfront about the cost before having you do the whole search. Just someone making money off of scaring people rather than really trying to help - in my opinion of course.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 16, 2014

    Cannot load reports. Gets as far as personal then it doesn't go any farther.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Thomas,

    We're so sorry to hear that you experienced difficulties on our site. A manager will contact you privately to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 16, 2014

    I have tried to download complete background checks on four people in the last hour. Two of these people have criminal records, namely NM state DUI records, that are not listed on this website. I'm angry. Your website sucks! Get with it, please. I am paying $15 a month now for the next three months for really washed out information. I hate to say this..... but even the record on myself is incomplete.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sophie,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingRefunds & Payouts

    Reviewed April 16, 2014

    I was suckered in with their flashy website and against my better judgment paid for a 1 month membership. Site said I would get a detailed report, including criminal, but gave out entirely wrong info on my girlfriend. I immediately called to cancel and was told I would get 50% back. I used the site and paid for a specific service that was not rendered to me. I should be entitled to a FULL refund not a partial one. So, I used a search engine to find out if it was a scam and low and behold, not only are they not BBB accredited but there are hundreds on top of hundreds of consumers who have complained about being scammed, promised a partial refund and never receiving it.

    Good luck getting your money back, let alone getting any accurate information on yourself! Always check for the rip-off report before handing over your hard earned money to people like this! Legal action is going to be taken and I'm calling my financial institution as soon as I post this. Lesson learned, even if it seems legit always (ALWAYS) check to make sure!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Josh,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed April 16, 2014

    This is a scam! I purchased a membership and was informed that I could run unlimited background checks for one month. I ran reports on myself, my siblings, and a friend. The only information I was provided with was all of our names, addresses, and birthdates. Then an advertisement notified me that I could contain all the additional information, which I should have already received, for an additional $19.99 per person. I fell for that scam and paid the $19.99 for one person. The only additional I received was the SEV on his home. I called to complain and request a refund less than 1 hour after paying for my membership. After a half hour of haggling with the representative, he finally agreed to cancel my account, issue me a refund of the $22.86, and send me email confirmations of both.

    This turned out to be just a lie, as I did not receive my refund, nor did I receive an email confirmation that my account was closed, nor did I receive an email confirmation that I would receive a refund. The representative lied to me. The representative also told me that under no circumstances would I ever receive a refund of the $19.99 that I paid to receive additional information that I received on that individual, even though Instant Checkmate did NOT provide me with the information they promised to provide me. This is a SCAM!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Matthew,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 16, 2014

    I found my name and I am very pissed right now!! You have totally WRONG info. associated with me!!! You don't even have my middle name OR initial right!! I am actively seeking employment and even though it states your site can't be used for determining employment, how do you really expect people to abide by that!?!?!?! I might very well be a victim of identity theft and of course, your site is just to make money! There is no recourse actions on your site if you feel the info. about yourself is wrong or not even you!! And it's VERY WRONG how you repeatedly spray WARNING-VERY GRAPHIC all over the damn place!!! Of course people want to see that... then you pay $ only to find out your VERY GRAPHIC report includes a damn speeding ticket!?!?!?!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cyndi,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 16, 2014

    I will find a person but then I do not even get a phone number? This site is linked by White Pages but no phone numbers, so what good is it?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Joseph,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 16, 2014

    Thank you, but your report is not free nor does it include any arrest records, which is why I searched for background check. I've paid your for absolutely nothing and now what am I to do about getting my report? Possibly paying another company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Eric,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Online & App

    Reviewed April 16, 2014

    The accuracy is not the greatest, but that was expected. My real issue comes with downloading the PDF files. It's hit and miss. Some will download and some won't. This is a recent issue and I've submitted a fix request already. Aside from that, the site is usable and operable.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Brad,

    We're so sorry to hear that you experienced difficulties when trying to download the PDF version of your report. A manager will contact you privately to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 16, 2014

    I have looked up people that I know have arrest records but nothing shows up on them. And some have case codes and nothing saying what the arrest was for so I know nothing more than when I started.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 16, 2014

    I'm very pleased to have access to this company's ability to make it safer for all of us. Thank you very much.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marlene,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 16, 2014

    Thank you for your services.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rudy,

    Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer ServiceOnline & AppRefunds & PayoutsTransparency

    Reviewed April 16, 2014

    On 4/15/2014 at about 9:00 pm central, I purchased a one month's access for background checks through Instant Checkmate. Their ad was misleading as it indicated that it would be up to date and accurate information. I paid my fee of $22.86 and was prompted to input the name of the person I was searching. After it found information it prompted me to pay $1.99 for a PDF copy. After doing so, I got information that was more than 3 years out of date. The person I was checking has been living in Mississippi for the past 3 years and Instant Checkmate indicated that she was in Michigan.

    The web site then prompted me to upgrade to Premium for an additional $19.99 for more detailed information, so I did and only got names of possible relatives. I contacted the company and spoke to customer service, and explained that I had paid for a service and not received any information. I got the run around and double talk about information that is public record. While on the phone I told the customer service agent that I told her that I was going to do a search of myself. I input my information and a different Michael ** came up. What is strange about this is in the information it ask for your city. The city of the Michael ** that came up wasn't even in Gulfport, Mississippi. Customer service agreed to refund my first fee of $22.86 within the next week to 10 days. I told them that I wasn't happy that I wouldn't get a full refund as their service wasn't provided.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed April 16, 2014

    I was curious to see what may be "out there" regarding my personal history. I signed up for Instant Checkmate and found that my own information was accurate with some minor inaccuracies, i.e., very old addresses, old places of employment, etc. I called and cancelled my 5-day free trial within two days of signing up. I was told over the phone that I was all set; my account was cancelled. After that, I did not think about Instant checkmate again until today.

    I was looking through my bank account statement and found that Instant Checkmate never cancelled my account and had billed me for 4 months at $29.95. I called and explained that I cancelled the account months ago. Instant Checkmate disagreed and would not refund my money even after I brought up my phone records and provided them with the exact date and time of the call. The day I cancelled, we were on the phone for 4:00 minutes, however Instant Checkmate said there is no way to know what that call was about and they did not have any record of my cancellation. Do not use Instant Checkmate. It is a complete scam. And if you cancel, ensure you get a confirmation number/proof that you cancelled... Buyer beware!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Eric,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed April 16, 2014

    Your company made an entire $11.43 from a person on SSD! Every penny counts to me! Word of mouth about you will get around. I have read much already about people's experiences with you. NOT good at all. I wish I read them BEFORE I joined for a month. How nice of your supervisor Ashley to credit me back half of my money after being a member for an entire 10 mins. then cancelling.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lisa,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase
    Transparency

    Reviewed April 16, 2014

    The information is not up to date. It is at least three years ago. I checked my own information and I moved over three years ago and you do not show my current information. I did like how you showed satellite location with current time. Did not like how I kept having to pay more & more to keep getting information.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Shawna,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 15, 2014

    This is so easy & quite accurate. I'm GLAD that I started using this for multiple reasons!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Don,

    Thanks so much for the positive review and high rating! We really appreciate your business, and we're happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    PricePunctuality & Speed

    Reviewed April 15, 2014

    Saw the article on AOL so I thought it was worth looking into. I wanted to see what others would see if they looked up my name. Was it correct and how much is out there. I clicked into the website. It advertised that you see everything when you do a background check. First request was a $22.95 monthly fee. Fair enough to see what is there. I paid and put my info. in to get the report which says it has name, birthdate, licenses, location, tickets/arrests, etc.

    Clicked to download the report and it said it would charge $1.99 to download report and no more fees would be asked. The report came through with my name and birthdate. If I wanted to see anything else I would have to pay another $19.99 for the "Premiere Membership". I canceled the service within 5 min. of opening the account (because it has to go on an auto pay) but they couldn't return any money. What a waste of time and money. They should spell out what you get for what price so you can decide whether it's worth it.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Brenda,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase
    Punctuality & Speed

    Reviewed April 15, 2014

    I found the site to be adequate in the information that was available. It was quick and easy to find what I needed. It is worth a try before signing up with any other information service.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Derek,

    We're so glad that our service helped you find what you were looking for. Thank you for the great review and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 15, 2014

    I like being able to locate information on people who I am doing business with. Makes it nice to review a person's history and know that they are not lying about who they are.

    Thanks for your vote!
    Verified purchase
    Customer ServiceOnline & App

    Reviewed April 15, 2014

    It would be helpful if the reports included a phone number with them at the top under the address instead of having to click on the social tab to see if one is available! Sometimes y'all won't have a phone number and I can go on whitepages.com and find one myself. If I can go to other sites and get the info (free sites and that), then what's the point of paying y'all? Also, I do think it's a huge rip off to click on a premium report and it gives you no further useful information on someone and you're still charged for it. That is a total rip-off. Other than that the site is pretty helpful.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Tim,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that you experienced difficulties on our site, and we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Staff

    Reviewed April 15, 2014

    I joined this and when I clicked on my husband's name in a list, it brought up 2 arrest records. He has never been arrested or been in trouble with the police, and never lived in the state where these arrests supposedly took place reports. Since we have been together since before these arrests took place, I think I would know if my husband was at the other end of the country! It is grossly inaccurate and could cause extreme upset in people's lives. Luckily, I know for a fact these reports are either fabricated, or relate to someone else with the same name, born the same day. Surely it cannot be legal to attach this sort of thing to a person's name without absolute proof they are genuine and pertain to that particular person. Shocking!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Anna,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 15, 2014

    I have done advanced searches and never see Marriage records. Not 1 Marriage record.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release certain records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 15, 2014

    Found most everything I was looking for; definitely recommend!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Stephanie,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 15, 2014

    Was suspicious about my sister's past and grew suspicious when I received calls from my bank telling me that someone had tried to use my credit card without my authorization. This is a great service you provide. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gregorio,

    Thank you for your positive feedback and high rating! We’re so happy to hear that our service helped you find the information you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 15, 2014

    Able to determine who is who with the help of Instant Checkmate. Thanks.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find out more about the people in your life. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Billie increased rating by 3 stars.
    Price
    After a positive interaction with Instant Checkmate, Billie increased their star rating on Aug. 19, 2014.

    Updated review: Aug. 19, 2014

    I must admit. My very first time I used this service, my experience was not a good one. However, after having called customer service someone called me immediately to see what, if anything they could do to help me. That was over a month ago and I have been using the service daily. I am working on locating my high school classmates whom I have not been able to locate until now. Thank you to Instantcheckmate.com for a most helpful site.

    Original Review: April 15, 2014

    While I was able to find some information, it was not all that I thought I would be allowed to access. You have to pay more money for more information. I thought I would be able to get address, phone numbers, e-mail address, employment, marriage, divorce, and death records. If you all really had an "unlimited search" site, there would not be another charge for additional data. I was able to find a small portion of the information I was seeking.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Billie,

    Thank you for your feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 14, 2014

    I have been looking for my son, David, for over 2 yrs & your info has not shown me anything new.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rex,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 14, 2014

    This site gave me absolutely no more information than what I had already found for FREE! How do I cancel my subscription!? This site is a rip-off! Can't locate marriage records. Can't locate jail reports that are factual. Can't locate divorce records. Can't locate any more information than I could on any other site for FREE!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christina,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 14, 2014

    Find the site confusing at times and unable to find the info I'm looking for.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jim,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 14, 2014

    I am turning 60. I left my hometown a long time ago, but I always think about my friends. So before I call, if I have some input to their life, would be nice for our old age get together.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Holly,

    We’re so happy to hear that our service helped you locate your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 14, 2014

    The site gives NO information. I can get better results by googling someone rather than being ripped off paying for NO information. MY information is incomplete... WHAT A RIP OFF.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Timothy,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 14, 2014

    There just is not enough information on people. For one thing, you don't use social security number so it is hard to pinpoint who you are looking for. And every time I put a name, the message that show up does not tell me anything except if I want more information that I need to pay more. I called for support and they told me the message means is that's all they could get on that person. I explain to him that when I first started using this site it gave me more to go on. He stated I could always stop using this service if I was not happy. And that was no help at all.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carol,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 14, 2014

    I pay a monthly fee but for the last 2 months, I have not been able to access any reports that I have run. All I get is the name and when I click on one of the tabs - all that happens is that it just keeps trying to open but never does. I get the Found A Bug icon on the side and I have reported this problem numerous times but I don't get a response or the problem fixed.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    We're so sorry to hear that you are experiencing problems with the site. A member of our team will contact you as soon as possible to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed April 14, 2014

    I signed up. Started a search and realized through the process they kept adding upgrade costs for services advertised as included. Very misleading. I called them immediately to cancel and complain. The lady spoke with her supervisor and agreed to half the cost. No deal. I would settle for nothing but a full refund as this is a scam. She went to supervisor again and agreed to a total refund but it would take up to five days to process. What a rip off.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Larry,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 13, 2014

    Looking for relatives for my family tree.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ralph,

    Thank you for your feedback! We'd love to help you locate public records for your family tree. A member of our team will be contacting you privately to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 13, 2014

    My son and husband, I have not heard from them for 18 years.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christy,

    We’re so happy to hear that our service helped you find information on your son and husband. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 13, 2014

    This was the most wasted money I had ever spent. You all need to have on hand what you advertise. VERY VERY POOR SERVICE. Will report site as con.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sherril,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 13, 2014

    I don't think we are given enough information for what you say we would be given. No marriage info and a lot of information that I just don't care for. Horoscopes who cares about that? And we can get some of the info without paying for it on other sites like address, phone numbers etc. And when I go under the same person a week later sometimes, it's very different from the last time; I don't get it and what to trust.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sharon,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 13, 2014

    This site is easier than some other search sites!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathleen,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 12, 2014

    I have paid 30 dollars for incomplete non updated reports. My son died 2001 Adriel ** in his teens.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sonya,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 12, 2014

    PDF DOWNLOAD FEATURE NOT WORKING.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rick,

    We're so sorry to hear that you are experiencing problems with the PDF feature on our site. We'd be more than happy to assist you so that you can download your PDF report as soon as possible. A member of our team will be contacting you shortly.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed April 12, 2014

    I signed up for their $1 five day trial membership in order to conduct one search. The search produced no more valid information than is available from white pages and google searches but also generated a bunch of incorrect data. When you take out a trial membership, you also agree to automatic renewal at $30 per month thereafter. I should have immediately processed a cancellation. Unfortunately, I did not print the contact data from the website and therefore my credit card began being charged the monthly membership fee.

    When I tracked down the contact info (on my cc statement) and called them, they agreed to cancel my membership but resisted issuing a refund. After waiting 23 minutes on hold to speak to a supervisor and being told that I had signed a contract with them (for which they admitted they could not produce a copy), the floor supervisor reluctantly agreed to issue a refund. I will be watching carefully to ensure that the credit issues. Folks, this outfit is not like an upstanding internet purveyor like Amazon or eBay - they over promise, under deliver and resist making the situation right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bill,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 12, 2014

    It doesn't really tell me anything I do not already know or cannot find for free. Example: I typed in names I knew had records and your site did not inform me of them. Another example... I am looking someone up from "State A" then I decided to look up the same person from "State B" and your site would not let me do that. It would automatically take me to a person on the list and that was it. IT would not refine to the next state I was requesting.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bernard,

    We know how frustrating it is when you don’t get the information you were expecting. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 12, 2014

    I wanted to get the current address of Daniela **. You got ** ; ** and ** but none of those address are a current one. If I can get the current one I will be very satisfied and happy. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Yasmin,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePrice

    Reviewed April 12, 2014

    I came across this company while checking a phone number on WhitePages.com. They are sneaky and deceptive. I would not want to do business with them. They lead you on, thinking you will get info about the phone number of the guy who has been making harassing hangup phone calls. Several pages show a green progress bar which is just there to waste your time. They do not mention their $30.00 per month charge for this information until you sign up, giving them your name and email address.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 12, 2014

    So far, I have paid for this several months now and have yet to get any relevant current info. I keep giving it one more chance hoping it will be useful but my patience is about to run out and I will be giving another service a chance.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi David,

    Thank you for your feedback. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 12, 2014

    I find names with partial & a lot of incomplete info & accuracy. The main one I have been looking for Instance, the birth date is incorrect, yet the family members are generally accurate. The arrests are all in the wrong State (yes I verified this out our county courthouse) and the address is usually a couple of years old. So this has been exhausting not to even come close, I would say, to finding what I am so desperately trying to VERIFY.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi June,

    We’re sorry to hear you didn’t find what the records you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 12, 2014

    I am very happy to be able to get general info regarding people in my life.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jerry,

    We’re very happy to hear that our service helped you find out more about the people in your life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Sales & Marketing

    Reviewed April 11, 2014

    A few years ago, someone physically threatened my son, and then went to federal jail for some sort of unrelated crime. His wife wanted to divorce him. I wanted to know if he was out of jail and divorced by now - safety concerns - and zeroed in on him and his name and address accurately. I was told to be prepared for terrible news, and that I might be shocked and distressed if I learned the truth about friends and acquaintances who might be criminals or sex offenders. I had to promise I was over 18. Having paid for 2 "prime" searches on top of my membership, I learned absolutely nothing. They said they had no access to jail time, or marriage/divorce records. In my opinion, the owners of the site should spend a little time inside to see how it works (after being taken to court, of course). How are they allowed to continue this scam business?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear you didn’t find the records you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 11, 2014

    Looking for divorce records as you promised. Can't download PDF reports.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Al,

    Thank you for your feedback. We're sorry to hear that you experienced problems when trying to download your PDF report. A member of our team will contact you to provide assistance and get this issue resolved as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 11, 2014

    Really thought I would be getting a lot more personal info for the money. Was really nothing in report that I could not have found for free online.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Linda,

    We're sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 11, 2014

    I really expected a little more information with the membership, and disappointed that the website asked for more money to obtained that information. To be fair, this website does give you just the "basic" information... incomplete, or missing family members makes me wonder where they get their information which I found a little strange.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Teresa,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 11, 2014

    I was led to believe that I signed up for a 30-day membership only. My credit card company shut down my card because the account was compromised. They couldn't tell me which merchant compromised the account but it was easy to figure out it was Checkmate because I don't use the account often. Checkmate told me that reoccurring change per month would occur if I didn't call and cancel the membership. A 30-day only membership is just 30 days! No charges should reoccur each month thereafter.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cheryl,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Sales & MarketingStaff

    Reviewed April 11, 2014

    I was doing a random search about my name in Google. And I found out "1 results found for 'my name' with possible criminal records". I was freak out and made the payment and registered. There was no criminal records under my name. They even do not know my birthday. I called the service line to cancel. The representative said they say this for everyone. She said they use this frame "1 results found for 'my name' with possible criminal records" for everyone. I recorded the conversation by the way. This is totally spam. After couple of minutes of registration, I started seeing some spam e-mail in my e-mail account. They apparently sold my e-mail address to the 3rd party. Now you can say how you can be sure. I used a nickname that I have not used before. And the spam e-mails just arrived using my nickname that I have not used before after my registration. I am totally disappointed. Please do not use this company. I am looking for legal ways to get my money back (I am not a native English speaker, sorry for potential grammatical mistakes).

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hello,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 11, 2014

    I found out that a friend and his sister both died over 18 years ago because I decided to try this.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jordan,

    We’re glad that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Reviewed April 11, 2014

    Went on Checkmate.com. After reading promises of getting criminal info on a person. Approximately $60 later, nothing but address, email... Don't do it. THEY ARE FRAUDULENT. Called and complained, but they were rude... and didn't even want to have me explain. IT'S A TOTAL SCAM. DON'T GIVE your $$$$ to this company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Teri,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2014

    Quick and surprisingly accurate, so far as I have been able to ascertain.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 10, 2014

    I had a credit card compromised and replaced it. It may be the one I used to pay for this in the first place. I am trying to buy it again but every attempt fails and does not even allow me to enter a different credit card. Please call me at ** to help me straighten this out.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ruth,

    We're very sorry to hear you had a bad experience, but we’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & Marketing

    Reviewed April 10, 2014

    Checkmate billed my Visa for $90.00 for "premium access.” It is the biggest scam on the internet. I found more info on my own than Checkmate found. Their excuse was "different jurisdictions have different laws for access to records.” I found quite a bit on my own and went to Checkmate to find the rest. But Checkmate said "No Records Found.” This site is run by THIEVES and their only purpose is to scam you out of your hard earned money. Run away fast. Do not give them your credit card number. I had to cancel my Visa to keep them from taking any more.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Helen,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Sales & MarketingRefunds & Payouts

    Reviewed April 10, 2014

    This company promotes nothing but a scam. When I called to get my money back they wouldn't do it and said they ARE NOT qualified to do the criminal checks. Clearly when I started to try and look someone up it said criminal charges and backgrounds were being searched. DON'T CHOOSE THIS COMPANY. Go elsewhere for your background and information needs.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Crissy,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Staff

    Reviewed April 10, 2014

    Spent $22 for 1 month and it's a joke. They didn't have records of most of the people I looked up and the information they did have is free on other sites. I cancelled the account 20 minutes after I signed up for it. Don't waste your money!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 10, 2014

    I subscribed to this site to ensure my safety in the new dating world of online dating. This site has provided me with information on subjects that I was pursuing me as a potential date. This site is awesome!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lisa,

    We’re so happy to hear that our service helped you ensure your personal safety and find out more about your potential dates. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 10, 2014

    I find that some of the search result(s) birthday's reflect the current day the search was performed upon which I know for certain that some of the results are not that date of birth.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sean,

    I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 10, 2014

    You guys just removed the phone contact from search results and asked for more money to supply with premium but that is false. I paid more but got same results. Will definitely not renew my sub. You have downgraded your service… unhappy user. You know that.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Surendra,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to assist you in this matter.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 9, 2014

    I was conducting a periodic background check/credit check on myself, and the Instant Checkmate program came up in a search. I entered basic information, and was shocked to see a notice of warning for "dangerous/shocking information." When I was prompted pay in order to continue, I chose the cheapest plan (that is far from cheap at ~$22.00 a pop). When my "report" loaded, I discovered what anyone could by conducting a basic/free internet search and, as I hoped, I found nothing whatsoever that was "dangerous/shocking."

    While the customer service agent was helpful in immediately canceling the service, I was still disappointed to be paying half the cost of one month's membership when I was a "member" for only a few minutes for the sole purpose of uncovering the "dangerous/shocking" information that they misled me to believe existed. They claimed that prompt was included because the report also conducts a search to notify you of registered sex-offenders in your area based on your address. I could have found that for free through a local government search, had I known that was the "dangerous/shocking" information they were concealing prior to payment. Needless to say, I am disappointed in the site and its advertising lure, but did find their "hassle-free" cancellation policy was helpful.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Brandon,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed April 9, 2014

    Your service isn't current as I've entered deceased members from last year (checking current addresses for VFW Auxiliary members) and there isn't info on them...

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Freya,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 9, 2014

    The system is very easy to use. Advise all to be very careful for typos because there is NO WAY to delete anything. Sometimes the system will not come up with the exact name ordered and there is no way to remove that. Other than that, I would say extremely easy to use.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    Thank you for your positive review and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    PriceStaff

    Reviewed April 9, 2014

    I just got my statement and found that I was charged for each time I went online and looked up a person and wanted the premium.... I was completely unaware that they would charge 10.00 for each person... Not 10.00 for the added feature!!! I've talked to several people and they were charged extra too and didn't realize they would be.. Why can't they be honest with what the charges will be.. I was charged to sign up $23.40, then an added fee of $22.86 for I don't know what and then 10.00 for a premium of each person I looked up... I will tell all I know not to sign up for this rip off!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marcia,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 8, 2014

    I never got One piece of information on marriages or divorces. I don't care about horoscopes - don't use. Very seldom anything about licenses. Very seldom anything about arrests. I will not pay extra for premium data.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gigi,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release marriage and divorce records to the public, which can create gaps in our data. However, we are currently in the process of obtaining new data sources for these records. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    Very often I look up someone by name and address and need a number but have to pay more just to get a number. I find more info on White Pages for free than I do on this site.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi JoAnn,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    You present with providing any/all info available for subject name requested, but then you send a mediocre return, and then say for more info, I need a "premium" option for MORE money. I will be watching my c/card, and IF there are charges that are not acceptable, then, we will take appropriate action.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Harry,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed April 8, 2014

    I have been fooled as some information I already knew about someone was not correct and also did not display as advertised. I want my money back! I would not recommend purchasing CheckMate!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Refunds & Payouts

    Reviewed April 8, 2014

    I purchase checkmate for 22.95 for 1 month. I check someone that I know has a criminal record and it came back nothing. I check someone with another name that I know has a criminal record too - nothing. I used it for 7 min and I can't get my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Celibee,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    I found the whole site to be confusing and very disappointed with reports, because I know the people I looked up all had been arrested several times and there wasn't information of those arrest. I'd like to know how much I paid and for how long!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Connie,

    We’re sorry to hear that you had a difficult time with our site. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Punctuality & Speed

    Reviewed April 8, 2014

    Every time I have used Checkmate it has been fast and easy. Results have been accurate. Would recommend it highly.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Punctuality & Speed

    Reviewed April 8, 2014

    Awesome and accurate most of the time.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dian,

    Thank you for the positive feedback and high rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 7, 2014

    I paid $20 extra, but still could not get info. I needed to get someone's phone no.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Audrey,

    We're sorry to hear that you were unable to obtain the records you were searching for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A member care manager will reach out to you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 7, 2014

    I am disgusted. Nothing that I have researched was up-to-date. I couldn't even find my own number. I rate this negative -5.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Misty,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 7, 2014

    I wondered why many people I requested weren't "there". It's a nice site. I didn't find my people, and they hadn't moved. Which was puzzling.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Vicki,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Refunds & Payouts

    Reviewed April 7, 2014

    Know several people that have criminal felonies. The background searches I did, none of them came up with their actual criminal charges. Wish I could get money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Roman,

    We’re sorry to hear you didn’t find what you wanted. Our data providers are always updating their information, but some state and local governments do not release certain records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 7, 2014

    Sometimes difficulty coming up with some numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We do apologize that you experienced minor difficulties pulling up certain numbers, and we will definitely look into this issue.

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed April 7, 2014

    Our class of 1963 Class Reunion last year was excellent. We were able to find several classmates that we were not able to find in the past 30 years. Thank you for your great service .

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old classmates in time for your reunion!

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed April 7, 2014

    I entered name, city, state, and 9 segments were run through rapidly. Next, I was to login, etc., and thought I would immediately receive access to the report, but was routed to Instant Checkmate again and now am filling in "Your Experience". If this is a report I have to pay for, I am not interested. This person attends our church and an issue came up today that seems to indicate he may have a criminal background and I wanted to check him out. Thank you. Your website seems to be incredibly fast and accurate, but IF I have to pay for the info I must refrain. Limited funds.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jan,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced difficulties with our service, but we want to let you know that we’re here to assist you. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 6, 2014

    This loser app only finds people with only social media accounts. Ancestry search provides more content than this CRAP APP!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Guy,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    PriceStaff

    Reviewed April 6, 2014

    I am writing this review because I am very dissatisfied with this service. It advertises that you can see all this information on here but in my experience all you get is very basic information, once you get your credit care information in, it tells you if you want to see more information it will cost you more money, that angers me, and makes me feel like I got ripped off and feel it`s very misrepresented. I looked one person up and some information was right but under the arrest record there was clearly a totally different person's name there.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marie,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 6, 2014

    I am finding a little info on the people I'm looking for... I think it needs to be 100 percent free... A lot of people can't afford it or have debt cards... Thank you all for having the info out there for people to look up...

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Monica,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to find information on certain people. A senior member of our member care team will contact you privately to assist you as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingOnline & AppStaff

    Reviewed April 6, 2014

    I did a trial for InstantCheckmate, Inc on their website promising to provide public records which include death certificate, marriage certificate, birth certificate, etc. but the only thing that popped out was the name (even the birth date is wrong). Funny thing was that the person I am looking for is a family member that has a unique name and location that the chances of it to be mistaken is very low.

    However InstantCheckmate did not provide the service and only pulled the information that was already on the internet. Their promises of public records is more likely pulled off from internet records (like social sites). Their website is full of False Advertisements. I can't believe I fell for it. I immediately called the company's representative and cancelled the account which all happened within 20 minutes of the service. Do Not, I say again, Do Not pay for their so-called fake services. I am a very disappointed man that this kind of business is allowed to run.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Khristoffer,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 6, 2014

    The records found were nothing and that's not what you're promoting. I found out more just searching the name on the web. I would think a paid service should be able to provide more. My subject shows 2 arrests yet no data is showing up in the report. When the subject's name is searched they come up and there again is Instant Checkmate available to get the arrest data, but once you pay I guess that makes you ineligible, right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicole,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed April 6, 2014

    You advertise everything in the premium package as being a part of the purchase package of unlimited backgrounds. That's the only reason I joined your site. I would prefer my money back if that is an option. I have too many people to find and verify that I cannot waste a single ounce of my time if it goes nowhere, which is exactly where you take me on every search! It's a scam and you continue to do so because you are not regulated well enough!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 6, 2014

    David ** date of birth was 4/4/2014, age 61??? Your computer was very slow!!!! No one was married, even if I know I attended the wedding. The only information available was name, address, date of birth and relatives. Vincent ** had no arrests and died in 1988. GIGO. I really had a ball today relaxing and although I did not check my personal information because nothing was available, I got what I paid for.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed April 6, 2014

    This sucks. These records are OLD!! Can't even get a valid phone number. I want my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jessica,

    We’re sorry to hear that you were unable to obtain certain records. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 5, 2014

    Could be better, especially as now you do not show any telephone info, but when I started the service you did show the phone numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 5, 2014

    I got ripped off! I can get much more information on my own and it would be accurate.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dawn,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    instant Checkmate

    No response received
    Verified purchase

    Reviewed April 5, 2014

    I was searching for my Mother. When I put in her maiden name it came up with someone by a different name. So, no luck here. But I have had success finding other family members.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to obtain more information on your mother. Occasionally, state and local laws prevent us from getting as much information as we’d like to provide to our members. But we want to let you know that we’re committed to making things right, so please let us know if there is anything we can do to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 5, 2014

    Divorce and marriage records do not show up on anybody. There is no place to change email address.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi William,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems during your recent experience with Instant Checkmate. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 4, 2014

    Lots of wrong or no information at all. Most of what you provide is on the net if you look for yourself and I add for free.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Albert,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    PriceTransparency

    Reviewed April 4, 2014

    The first subject you provided was, per your records, tied to my brother's father, wife and daughter. However, he lived in Port Jefferson, NY. My brother lives in Ballston Lake, NY. On the second attempt to look at my brother's records, you did get the correct man. However, several of the relatives listed are not related to my brother. I noted that on the non-relatives profiles by using the rating section. I do think that when someone first enters a name for a report, they should be given the opportunity to provide more detail about the person they are looking for, if they have it.

    On my very first search, all I was asked was for a name and state. In the subsequent search, I was asked for additional information and that helped reach the correct records. I do think that I should have been given the opportunity to select the Premium version at the time of initial enrollment. The list of information included in a Premium membership and NOT included in the original enrollment, should have been made clear at the time of enrollment. I think your service is worthwhile and the price of the initial enrollment seems reasonable, especially if one is in need of several searches.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. We apologize that you experienced some difficulties during your searches, but we want to let you know that we’re committed to helping you out in any way possible. A senior member of our team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 4, 2014

    Saw Publishers Clearing house record saying I had possible 2 arrests - never been arrested. Want to hunt down mis-info and correct/remove. It wants complete name, but gives me no opportunity to enter it and you won't even collect but one middle name initial, nor allow a two word first name.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cecily,

    We’re sorry to hear that you experienced problems when you tried to enter your data into our site. We apologize, and we want you to know that we're committed to assisting you in any way possible. A senior member of our team will be contacting you privately to provide further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 4, 2014

    After paying for the so-called "Premium Report" (on myself), as well as the extra $1.99 for PDF, I was extremely disappointed in the missing information not contained within this report. For example - Related Persons only showed my ex-wife, deceased father and current wife. Yes, I have been arrested, however not 1 arrest record was found. Business Affiliations; 24+ years in Engineering related work and I previously owned my own business - nothing listed. Assets; I own several parcels of land and my own home - nothing listed. Marital/Divorce records - Married twice, divorced once - "no records found". I believe that I made the wrong choice in using this service. By what I have experienced it is my belief that Instant Checkmate business practices border on the line of fraud - but who am I to say, I'm not a lawyer.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Philip,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 4, 2014

    Not satisfied; can only access basic information... Not what I thought it would be... Keeps prompting me to give more money. I want to cancel.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Najullah,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Price

    Reviewed April 4, 2014

    I have looked at two of these sites, but did not join because I read all the fine print.

    Instant Checkmate: After going through several green bars sliding left to right (making it seem as if it was gathering information) for personal info, arrest records, marriages/divorces, etc, this site wanted $22.86 to subscribe for a month and up to $59.16 for six months of "unlimited reports". It almost got me until I read their privacy statement which states it will share your personal info with other (3rd party) businesses. After reading the privacy statement in detail, I returned to the page with the charges and found out I was selected to get unlimited data reports for 5 days at a cost of only $1.00. I believe they simply wanted my credit card number.

    Peopleverified.com: This site offered a 7-day free trail of unlimited searches of (1) $0.99 basic data (age, previous addresses, etc. ) or (2) $19.99 unlimited comprehensive searches which includes criminal records, and other similar info. I am not sure why they think these are free since they both have a charge. Note that it does not say reports only searches, so I expect that any reports will cost additional money. It also has a similar privacy statement to the one at Instant Checkmate.

    It is best to leave these alone unless you simply want to give away your money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 3, 2014

    I am astonished that marriage reports are not included. Sometimes Location is not updated. Rest is fine.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rita,

    Thanks so much for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. We are currently working on revising our marriage records, and we will be leveraging many new sources for this data in the future.

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you again for your feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Refunds & Payouts

    Reviewed April 3, 2014

    I registered a basic account and I knew more information about the people I looked up than Instant Checkmate did. So I decided to do the Premium account, wouldn't work. It was like the program was frozen. I called Instant Checkmate to terminate entire service. They told me that they could only do partial refund. I utilized their services for 30 minutes! I filed a dispute through my bank.... Instant Checkmate is submitting claim for full payment now! I'm not paying them one thin dime. This company is a SCAM!

    Thanks for your vote!
    Factual basis uncertain
    Customer ServiceSales & MarketingPrice

    Reviewed April 3, 2014

    I didn't even have to purchase anything to know this is a scam... Every time I went to click out of the page it would engage a pop-up saying 'Don't go, we'll lower the price for you blah blah blah'.. at one point it was down to a dollar but I still didn't give in. I entered my email address and now I have junk mail ALL over my inbox. IF you go to this site just because you're curious, do not give out any information, not even your email. You will get scammed.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sarah,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase
    Customer ServiceTransparency

    Reviewed April 3, 2014

    Some things I knew to be accurate were not found on this site; others I found easily. I had assumed at the first inquiry, that I would get all the information on this person. I did not realize I would need to look up each individual subject to inquire. I do think the explanation of what you get when you purchase this needs to be more accurate as I had understood ALL the information including legal records would be able to be found. Most of the information I could have gotten out of the phone directory or other free services. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jean,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 3, 2014

    You advertise that with the $20 a month, I would be able to get phone numbers, but I have to pay an extra $20 for each person I search. Very disappointed, very misleading.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bryce,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 3, 2014

    I like it. You only get so much info yet still good.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rodney,

    Thank you for your positive feedback and high star-rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 3, 2014

    Looking into my own record I found a long list for a white blue eyed female, not me. However, she has my address and my relatives not really accurate. My baby sister is listed as 94 yrs old. My neighbor who is younger than me is also listed as 74 yrs old. All wrong and someone who did malicious destruction of property, he has no record at all?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dawn,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 3, 2014

    I am married to the man. No marriage records. He was arrested last year, that was not included. The ONLY thing I learned for the approx $40 I spent was the lien information. Your site said his info had been updated in the last 24 hours??? There was NOTHING on your site... not even the fact that he has a FACEBOOK account, which should be the easiest thing to find.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Harriet,

    We’re sorry to hear about your recent experience with our service. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 3, 2014

    The information was vague. I ended up getting all kinds of junk mail. I assume you sold my email! It was hard to log on and I never did get my last report. Also after looking myself up I do NOT have traffic tickets in Texas!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sioux,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Sales & Marketing

    Reviewed April 2, 2014

    They offer you up a free report which then leads you to select a $ package. You give up your data and DO NOT get anything back under the free option which is highly misleading, false advertising and basically a scam - BEWARE!

    Thanks for your vote!
    Factual basis uncertain
    Sales & MarketingPriceStaff

    Reviewed April 2, 2014

    I saw on AOL on how you can find information on someone, so I decided let me join for one month. Well after I paid and I'm thinking, "great now I get to see what this person is about." Nothing. All I got was his name and address and age that I already knew. Click to see if he was marry which I know he is and it didn't give me any information. I want a refund and I decided to do a check on myself. They had me like I was born today and that I'm 63, which I'm not. This is all false advertisement. I want a refund. Why charge $22 for no information. It just wants you to keep adding money. I don't think that's right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carmen,

    We’re sorry to hear that you weren’t able to obtain as much information as you'd hoped. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePrice

    Reviewed April 2, 2014

    I saw the "story" on the AOL homepage about Instant Checkmate and thought I'd check it out. As soon as I put my name in, up popped a notice that people who may be related to me had "graphic" and disturbing arrest records. I went ahead and signed up for the $22.86/month with the intention of checking them out and cancelling, but didn't even get past the first 5 minutes. As soon as they processed my payment, I was sent a "report" which contained nothing but my name, address (from 6 years ago, I might add) and my age. When I wanted to access these "graphic and alarming" arrest records, I was informed it would cost an additional $19.99. They claim to have disturbing information on my kids and my ex too, yet all they could show was their addresses.

    I really wish I'd taken a moment to check this out before jumping in, but I got caught up in reading all the glowing reviews they published. I called and spoke with poor Mary in customer service who didn't even try to argue that it was a rip off, just said she would cancel my account. Nice. Lesson learned on my part, but I'm going to do everything I can to shout from the rooftops what a rip off this company is. DO NOT USE INSTANT CHECKMATE!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kim,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    PriceTransparency

    Reviewed April 2, 2014

    The information provided to me was nothing more than address updates. The premium, both of which I purchased was utterly dissatisfying. I feel that your services and information to which you claim to be able to provide are misrepresented. The search I did on myself was not even accurate. Will not recommend this to anyone. Sorry.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 2, 2014

    Disappointed in the amount of data available and presented - often outdated and incomplete information available with sources. No option to upgrade for a premium data service only phone numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    We do provide users with the option to upgrade to a premium report. This data is more expensive for us to access, therefore we must charge a small one-time fee in order to provide a premium report. If you'd like to upgrade and need assistance, please feel free to reach out to us directly at (866) 490-5980.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 2, 2014

    Very good information with many facets for each area of concern. One who purchases this service needs some common sense and personal information in order to ascertain what degree of accuracy are in the reports that you collected. More research may be needed to tie up the ends. I am quite satisfied, as I have done investigating, reporting, and recording for both police and private security for industrial management for over 30 years. I got more than what I was expecting. Your services opened a lot of doors. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ronald,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980. Thank you for your positive feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Price

    Reviewed April 2, 2014

    While subscribing to Instant Checkmate. I click on the $9.95 become mandatory for 6 months $59.00 or so. To "continue" each additional click cost more money, then I realized it's a fraud and cancel my subscription in less than two minutes. They charge my credit card anyway and refuse to give me full credit. They took $36.00 to use the services for one month. When I try to use the services they ask me to subscribe for "premium service" which I refused on the first place. Before the government step in they are going to make millions by fraudulent way.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 2, 2014

    I really enjoy the sex offenders feature. It is free with the service! I love the pictures and full names!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Taleia,

    Thank you for your positive review! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 1, 2014

    I search for someone and paid the $23 monthly fee. Once I was able to review the information, I found that no information was listed on the report. It had an old address and that's it! No background check, arrests, marriages, etc. None of the stuff they claim to have. So, I made the horrible decision of ordering the Premium for $20 more. And....no change. I spent almost $45 to find an old address that I could have found for free on Whitepages.com.

    I immediately called (within 5 minutes) the customer service center to ask for a refund. The rep on the phone was originally only going to give me a 50% refund on my monthly premium ($11). After I explained that amount was unacceptable, I ended up getting a refund for the $11 and $20. Still not happy that I spent $11 on an address that's not current. Complete and total ripoff. For a company that prides themselves on offering background checks, arrests, etc. (according to their marketing info), they don't provide any of that at all. Apparently, the only info they'll have will be public records (which, you can obtain on your own for free). RIPOFF!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Megan,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed April 1, 2014

    100% pure rip off. They took my money and told me the same info I could have gotten in the phone book then tell you that you need the premium service try $5.00 5-day trial. And it tells you the same as before. 3 days into your 5-day trial, they'll take $29.95 out of your account and give you the same info as before. They wasted my time and stole my money for absolutely no reason.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Glen,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed April 1, 2014

    I was about to order a report on myself out of curiosity but I'm glad I decided to read reviews first about Instant Checkmate. It is misleading in that it tells you there's a possible criminal record but will eventually lead to nothing. I am also suspicious when a membership automatically renews unless you cancel it on time. This is a red flag for me! Thank you for the warnings. I'm keeping my money and I won't be duped.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Celestial,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Staff

    Reviewed March 29, 2014

    Very cool concept until you really want to read the information you need on the person you are checking on. Once you get in, the charges just go up, up, up, up. They nickel and dime you and 5$ bill you to death to get to the real information. Each time you want to look at the criminal, or divorce or the stuff, you should be scared of there is an extra charge. Be warned, to get what you really want may take you 50-60 $$$. But it might be worth it too.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jim,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingStaff

    Reviewed March 29, 2014

    It did not give any additional information as what they claim they do. Thinking that probably it was not enough paid to instant checkmate I paid on additional fee to see if they really provide more information about background check, and its a lie, because they don't give any more info, as the one they have in their database. I only just got back personal present and previous addresses and names of close relatives, expecting to get more when I paid them on initial fee of $22.86, and to my surprise, I got same thing and thinking that I had not paid them enough, I went and paid them on additional $19.99. Because they claim that there was more info on the person that I was checking out and got the same thing. I felt that I was scam because I ended up paying a total of almost $45 and got really nothing.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Hap increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with Instant Checkmate, Hap increased their star rating on April 8, 2014.

    Updated review: April 8, 2014

    I received a full refund today from instant checkmate. I now consider this issue resolved. I appreciate that customer service stepped up and did the right thing.

    Hap

    Original Review: March 28, 2014

    I am so mad I could spit nails. On Yahoo's main page today it said "search millions of public records for people for free at Instantcheckmate.com". So I said what the hell and pulled myself up. It came back with a note that said "possible criminal violations" and I was like WHAT THE HELL, but to get this information I had to pay for the report, which was 20 bucks. So I did, mainly because I had my identity merged with someone else in the past so my curiosity was peaked. So I pulled the report up, there is nothing listed for arrests BUT there was then another tab that said for another 5 bucks there was "graphic information available". Again, WHAT THE HELL!!

    I then paid the 5 bucks and there was NOTHING THERE! I then called member services and gave them a royal ass chewing. They credited back the 5 bucks for the "graphic information" but not the 20, so now I have access to this crap site for a month. I then pulled up someone I know very well and will remain nameless and the EXACT SAME THING HAPPENED! They don't even have this person's astrological sign correct! Moral of the story - don't get fooled by these crap advertisements on what you think is a decent website (Yahoo). Just google Instant Checkmate and you will see there are TONS of complaints listed for them. This public service message is brought to you by one pissed off dude!

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    Response from Instant Checkmate

    Hi Hap,

    We’re very sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 28, 2014

    So, I made my way to the very end. Nice use of status bars making you think something is really going on in the back end, but just flair is all. I did submit an email that I made up on my personal domain seconds before but I did opt out of purchasing the results as I was reading the horrible results listed here. Now, I check the brand new email address, and low and behold, SPAM!!! There is no opt in button for marketing purposes, you give them your address and you get spam, Period. What kind of company does this? From the looks of these results, Instant Checkmate is in the business of gathering emails and selling them, frauding folks by forcing them with trickery then not fully refunding when asked and lackluster results. Luckily, I gave them a fake address that I'm about to just delete.. Stay away, stay far away.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Alex,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed March 27, 2014

    I signed up for the 1 month membership in hopes of being able to gain access to find and or get info on others. What the company produces is completely different than what they promise. I ran a report on somebody and got back the same stuff I found myself doing public records checks. Doing a background check and getting back the name that I provided in the first place, an address and the persons date of birth and astrological sign was not what I signed up for. In order to get any additional info you must PAY FOR EACH ADDITIONAL SEARCH. I signed up for the month membership on the 21st of March and it's the 26th today. I'm so disgusted with the false advertising they do. I just called in and cancelled my account with them. I was given the exact same info anyone can find on the internet free of charge. I regret trusting these people. It was a huge waste of money as well as time. I would highly recommend using another co for your search reports. I hope this place gets it together!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Corina,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed March 27, 2014

    Great data. This was exactly what I was looking for. I was looking to do a few background checks and find out what some of my old relatives were up to. :) Thanks, Instant Checkmate!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed March 26, 2014

    Tried to use this website to get info on an acquaintance before introducing this person to my immediate family. There was no info given other than what I already knew: name, address and D.O.B. and birth sign.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi AlQumar,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & Marketing

    Reviewed March 26, 2014

    I wanted to check on my boyfriend's past criminal history so I subscribed to the site. After stating it was free there was a charge of $19.95 plus another $1.99 to download the file to pdf. Well when I did his birthdate comes up as the year 2014. I called and they said there was a glitch in the system and to try back later. I tried back last night and today and still can't access criminal check. Waste of money. I called to cancel and they made me pay for this full month even though it's useless to me. I feel this site is some kind of scam. Don't get taken in by it like I did. Lesson learned. Very unhappy.

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    Response from Instant Checkmate

    Hi Kathleen,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    D. F. increased rating by 4 stars.
    Sales & MarketingRefunds & Payouts
    After a positive interaction with Instant Checkmate, D. F. increased their star rating on April 4, 2014.

    Updated review: April 4, 2014

    After writing my review, the company contacted me, listened to my complaint and satisfactorily resolved my issue. It was much appreciated.

    Original Review: March 26, 2014

    I purchased online service to check information on myself. Information is incorrect then I was not provided with what I was told I would be provided with. They have hidden fees to retrieve the information they portray as included, and when I called to cancel 15 minutes after purchasing product I was only refunded half. This is a scam and people need to stay away from this product that does not deliver what they advertise......

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Dennis,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2014

    I just checked my name with Instant Checkmate. They had the wrong birthdate, had me living in 2 different cities, (never lived there) and had one alias with the wrong last name? I asked for a full and received a partial refund. Asked where they could have obtained the wrong information and the lady couldn't give me an answer. She tried and only saw my name, not a choice of names. BEWARE

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Judy,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingPrice

    Reviewed March 26, 2014

    This site is a scam to get your money! Even for the "free 5 day trial" I was charged. They didn't have the info I needed, so I cancelled, then later found out that I was charged for some "premium" service that I unknowingly was being charged $19.99 for! They lead you in, then when you find out the information isn't there, they promise more info with a better commitment that is not there! Don't waste your money, do a google search, it's cheaper and you will get more accurate information!!! Very P.O.'D!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Jason,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & Marketing

    Reviewed March 26, 2014

    Saw an article about them. After what occurred, I went back and looked at it again. At the very bottom, it said it wasn't an article, but an ad. I should have read that before clicking on the link to their site in the article (ad). Well, tried a test to see how it worked. Went through the entire process until the last step... enter your credit card number and choose a plan. Didn't know there was a charge, so I decided against. No big deal. I unsubscribed on their email welcoming me. Lo and behold, along with their welcoming email, I had also received 3 more emails (all spam) within 3 minutes. Two from credit score companies and one from a company to verify my loan request. Then just now another email to assist a person to invest money in this country. Clearly my email address was given out when I went to their site as my email address had been entered on their site and the next thing you know, not only their email, but spam emails from other companies are in my mailbox at the same time.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Jeremiah increased rating by 2 stars.
    After a positive interaction with Instant Checkmate, Jeremiah increased their star rating on March 31, 2014.

    Updated review: March 31, 2014

    The company reached out to me through an unknown number, I almost didn't pick up the phone, and the gentleman explained to me why the information I received could be incomplete or inaccurate. He offered me a full refund, which I did not expect, and he expressed to me how sorry he was. If the companies services matched it's good customer service, they'd have a really good business. Either way, the problem was resolved. However, I still cannot recommend this company to anyone, yet I'm sure my 2 cents won't effect the bottom line.

    Original Review: March 26, 2014

    I entered my name out of curiosity. It found inaccurate addresses and could not even find my marriage record. Don't waste your time.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Jeremiah,

    We’re sorry that you were unable to obtain the records you were looking for when you signed up. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 26, 2014

    I signed up for this site hoping to find out more information for a friend on their missing parent. After paying the 19.98 I was taken to what was supposed to be a full report. The report did not have any information that we could not have found for free google searching. Also, to get any additional information such as criminal checks and such that costs extra. I was a little frustrated so I thought I would enter in the information of my father and see what the report came back with. I was shocked to see that they had a completely incorrect birth date for him putting his age younger than me. I feel that this site is a scam and will not be worth the money. I experienced the same issue as another reviewer when I called and tried to get my money back all they could offer was to cancel my subscription, but would not refund my money.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Rhonda,

    We’re sorry to hear about your recent experience with our site. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Sales & MarketingPriceRefunds & Payouts

    Reviewed March 25, 2014

    I used Instant Checkmate for the purpose of finding out information to help a family member escape a violent relationship. We knew of several arrests/charges for violent behaviors but wanted specifics. The website advertises that they know detailed information on criminal backgrounds. I was utterly disappointed after discovering they had no access to mugshots nor updated criminal records and kept giving a sensor that their information might be shocking. I got no information other than very old traffic violations which you can access for free. They also encourage you to pay an additional $2 for a more detailed PDF version which I did with no additional information. Then they asked for 5 more dollars for a more in-depth report which I did pay and found out nothing more than he had a fishing license. The total was $27.

    I called the company to complain that they were a scam and I wanted my money back. They charge people for free information and that this was criminal. They did refund $15 1/2 of the monthly membership and $5 for the less than detailed 2nd report but refused to return the full amount. They professionally stated that they charge to compile free public information. Wow!! They distinctly lead people to believe that they can access more in-depth information if you continue to pay more and more. If you want to know a person's horoscope for a grand total of $27 this is the site for you. I am miffed and recommend that no one use this site ever. It is a total scam!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Leigh Anne,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed March 23, 2014

    I purchased online service to check information on a person. Information is incorrect then I was not provided with what I was told I would be provided with. They have hidden fees and when I called to cancel 5 minutes after purchasing product I was only refunded half. This is a scam and people need to stay away from this product that does not deliver what they advertise......

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Paola,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Refunds & Payouts

    Reviewed March 22, 2014

    I stumbled onto this website as I have a family member I wanted to check on. They stated they had a no hassle cancellation policy, so I paid the $22 for one months' service. After signing up and paying, they state my report is ready. When nothing was shared about arrests without buying the premium service for a one time $10 fee, ok. But when the information about marriages and divorces came up blank without upgrading, I felt like I was being used! I called the customer service and requested my money be returned. I couldn't get my money back, but my membership would be cancelled and no further charges would be made. I might as well flushed my money down the toilet!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Shannon,

    We’re sorry to hear that you weren’t happy with the information in your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and a senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePriceRefunds & Payouts

    Reviewed March 22, 2014

    Just want to inform anyone out there looking to sign up for Instant Checkmate, "Don't Do It". It's not very accurate and there are hidden fees when they say there are no hidden fees. After paying to sign up and doing a search it comes back and suggests that you pay $1.99 to receive your reports in a PDF. Then after you bring up the report of the person your searching you will find inaccurate and accurate information on just a few basics such as social media, names, age, very basic stuff, but oh wait then you can go to a screen where it will get you all the information your looking for but wait that will cost another $10 each as I refer to as a hidden fee, when they promote their site has no hidden fees!! You can find all the information this site gives you out on the net with very little effort for free. When I call they were nice and canceled my subscription but would not refund my money for a service I used for less than 1 hour. I wish I would have read some feedback on this site before getting sucked into it. My Fault I guess.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Troy,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs

    Reviewed March 22, 2014

    Ran report on myself today (3/22/14) so I know what info should be in it. My birthday was wrong - my age was wrong - did not show my marriage or divorce nor a minor blib on my record from me youth. I have lived in one state - in one city my entire life and they couldn't get it right!!!!! When I called to cancel - Heather indicated that they can only provide what is available. So does that mean that can't provide info for Tennessee and if that is the case - that should have been noted on the site. Lastly, since I was married earlier - they should allow for at least one alternate name for the search. This was the biggest waste of money and time! If you want a PDF version of the report - it costs $1.99 - are you kidding me!!!! Instant Checkmate - in my opinion - is fraudulent. I found more info on myself just by "Googling".

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Patti,

    We're sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our team will be contacting you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceOnline & AppRefunds & Payouts

    Reviewed March 22, 2014

    I wanted to do a criminal back ground on my daughter's boyfriend so I paid the fee for Instant Checkmate of $22.00. I entered his information and the only thing that came up was his city and date of birth. I called the number on the site and spoke to operator to see if I was doing something wrong,. The operator informed me that there is a disclaimer at the bottom of the page that says, " Not all states release the criminal background of individuals."

    The site is an out and out RIP OFF. If what the operator said is true, then that's fine but as the site was gathering information you can see a bar that is loading with each category including criminal back ground! Furthermore, they should list which states don't release criminal background checks before you pay instead of taking your money and not refunding you. I called the operator not more than 3 minutes after paying and asked for a refund and he said he could not refund me but would cancel my membership. I will dispute this with my credit card company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Glenn,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Profile pic of the author.
    Sales & MarketingRefunds & Payouts

    Reviewed March 21, 2014

    Today I decided to sign up for "checkmate". I was very disappointed when I tried to search criminal histories and found that the information was not correct. I know this information was incorrect because I deliberately looked up a person who I am positive has been convicted of DUI's and drug charges. When I looked up this individual nothing came up. I proceeded to look up my own name and there were NO results. I called to cancel my membership and learned I has been charged 10 extra dollars for each search because the membership I chose did not cover criminal or sex offender charges.

    When I called the man that helped me he insisted that the website said this, "Wasn't that the whole point of finding 'shocking' information?" Not only that but there wasn't even a notice that I was charged the additional 10$. In the end I owe 70$ for 15 min of wasted time. The man said the best he could do was reimburse me for two of my premium searches a total of 20$ and unlimited searches for 3 months (no thanks, I don't find your "shocking" information helpful). All in all, I find this website to be a scam although the horoscopes were fun, too bad that is FREE information online anywhere else.

    Thanks for your vote!
    No response received
    Customer ServiceOnline & App

    Reviewed March 21, 2014

    I opened an account to get a report on someone and the report had many errors. I was charged extra to get a PDF report but couldn't get it to print because I didn't have Chrome. The website doesn't tell you that. Called the service department and requested a refund because the report had many errors and I couldn’t get it to print. Was told they would refund half of my money. This was a total rip off. Did not get a report that was worth anything. Would not use this service ever and I mean ever again!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Becky,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Amanda increased rating by 2 stars.
    Customer Service
    After a positive interaction with Instant Checkmate, Amanda increased their star rating on March 26, 2014.

    Updated review: March 26, 2014

    Very Helpful!

    Original Review: March 20, 2014

    The only reason I signed up for that crap is to find out if someone is married. They didn't even have the marriage information on a person I was looking for and they still charged me $45. All the information they had up there I knew already, so they basically charged me for nothing even after I called them and told them that I wasn't happy with their services.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Amanda,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 10, 2014

    They pull you in saying you will find "Shocking information" about the people you are looking up (Arrest records and so forth). What a crock! I found out nothing. Then tell me on the phone they can tell me that info. by law. I went through hell to try to get a refund. Wish me luck. Don't fall for it people! I found out more from public town records. They should shut these rip off artist down.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cynthia,

    We're sorry to hear that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 10, 2014

    I joined instant checkmate on 03/05/2014 to find out information about my children's father. I agreed to pay the 22.86 monthly fee and 1.99 pdf file download. I continued searching my children's father, nothing came up. He has been arrested dozens of times, in two different states and not one single arrest came up, I was furious. I pressed the premium button, not knowing it was charging me. I decided to search myself and became more furious. My information on myself was outdated and incorrect. My address was from 6 years ago. It also never showed that I had been married. I researched a few people that I knew things about and knew they had records. Nothing came up. I can find updated and more information on a google search. One person I searched was a felon and had spent years in prison and still nothing came up. I was pissed. Omg! What a waste of money!

    I called and cancelled my subscription within minutes. I looked up my credit card transactions for that day and there are 4 transactions within minutes for 19.99. I never agreed to those transactions, ever! I am very upset that I wasted my time with this company. I called customer service to see, if I could not get my money refunded and the representative acted like I was stupid. Why am I going to pay 22.86 a month for obtaining a bunch of crap and then have to 19.99 a person to obtain more crap? I want my money back! I emailed customer service and still have not heard back. I faxed my info into the BBB and have not heard back. Someone shut this place down!!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nancy,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and someone from our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Sales & Marketing

    Reviewed March 9, 2014

    The website makes it seem as if there are criminal records for the person you are searching when in fact there are no such records. It is a scam to get you to make a purchase. The company then fails to cancel your account when asked to do so and they then charge your account.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christopher,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain

    Reviewed March 9, 2014

    What a rip off. Cannot believe they have not been shut down yet. There has to be some kind of regulatory body that oversees companies like this. Do not waste your money. You will get more information on a free Google search than being scammed out of at least a minimum of $20.00. Give or take a few pennies, since you will not get a receipt for your payment and then they have the nerve to ask for another $1.99 to view "their report" in PDF.

    Well there will be nothing to view in PDF. All you will get is an address and the astrological sign of the person you are trying to get information on. All I tried to do is help out a friend to find out who is trying to swindle her out $ through an online dating site. But I think I drew the short end of the stick. It's me that is out of some money now. Will try to contest the charge with my CC company and hope for the best. Anybody please, speak up if you have been taken too by this service. Together we are strong, together we can demand some actions to be taken by our governing bodies.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Augustine,

    We’re very sorry to hear that you weren’t able to obtain as much information in your report as you'd hoped. Our developers are always working hard to integrate the most up-to-date records into our reports. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We sincerely apologize, and a senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed March 8, 2014

    Used Instant Checkmate. Contacted them to cancel the "service", almost immediately. Well just found out that I've been charging $22.86 from my bank account for 13 months. If I knew I was getting billed for this, I would have used the service continually and for many, many times. I admit that I did not check my bank statement with more scrutiny, but I was not supposed to be being billed for this service. I made a call to the phone # shown on my bank statement and supposedly they submitted a "fraud" inquiry and canceled this account - again. I was definitely tricked, hoodwinked and scammed by them.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Frank,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & Payouts

    Reviewed March 8, 2014

    Ordered the service, checked out mine, my mother's and sister's. What little that came up was mostly incorrect and at that, there was not much. Immediately called to cancel and had a big hassle. First they would only cancel for future months but not refund the $22. After asking for a supervisor and a long hold, they offered to refund half. Another long hold and finally they agreed to refund the fee. What a joke. Scam.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Trish,

    We're sorry to hear that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Kathy increased rating by 2 stars.
    Customer Service
    After a positive interaction with Instant Checkmate, Kathy increased their star rating on Aug. 15, 2014.

    Updated review: Aug. 15, 2014

    It took me 5 months to get my money back, but at least I got it.

    Original Review: March 7, 2014

    I decided to trust Checkmate to get some information about someone that I felt was important, but all I got was general information for $22.00. It was a waste of money and time. First I have to say, you get no receipt to your email for the charge. Second the information was nothing above doing a Google search on someone. It is not an updated information site and showed very limited amount of things unless you (upgrade for more)! Don't waste your money people. You will be just throwing it away for nothing in return.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathy,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Profile pic of the author.
    Refunds & Payouts

    Reviewed March 7, 2014

    This is a total ripoff. They tell you they have processed criminal arrest records on a person to entice you to sign up, and then there is nothing. Not enough as much info as you could get from a less-expensive service like Intelius or US SEARCH. And then if you complain to them, the most you will get is half of your money back. Don't do it!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Emily,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed March 7, 2014

    Sign up for the $56.99 premium membership to find out the person's name (which you already knew) and their horoscope sign THEN get charged $19.99 to get other information that you already probably knew such as the state they live in, their old address, and where their social security number was issued. SCAM! I called to cancel three minutes after finding out I can get more information from their private Facebook account and instead got a 50% refund. When this goes to class action suit from all the scammed people, let me know.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Ali,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. Also, we apologize that you were unable to reach a satisfactory resolution when you reached out to our member care team. A manager will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePrice

    Reviewed March 6, 2014

    When will I learn. It was important to me to find someone. Found the family on Facebook and followed a trail. It lead me to a company called Instant Checkmate. Like a nut I paid the 25.00 to what I hoped would be good info. What a joke. Each step I wanted to take was going to cost me more and more money. I called to complain. I was told to send my complaint to Instant Checkmate on the net. It's quite a racket they have going and I cannot believe I fell in to the con before checking them out.

    Don't fall for the easy to find someone if you are ever on Facebook and feel desperate. I already knew the person’s name & birth date so why would I want that info. If you truly want to find a person it might be less expensive to hire a detective than to keep upgrading with Instant Checkmate and continue to get nowhere.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Barbara,

    We've very sorry that you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingPriceStaff

    Reviewed March 6, 2014

    They sucker you in with an "unlimited" for 1 month membership - but once you hand over your credit card number and get to the next step - they charge you $19.99 for anything beyond the name and address. I paid this $19.99 and guess what... The information they gave me was not much more than name and address. I know for a FACT that the person I was researching has a criminal record - and nothing showed up. I called Instant Checkmate immediately to cancel my account and see if they would refund the money. Absolutely not. This company is a scam, and a waste of money. A Google search for this person turned up more information than they provided me with. Stay away... Stay far away from this company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Christine,

    We’re very sorry to hear you weren't able to obtain the information you were looking for when you signed up for our site. Our data providers are always updating their information, and some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 6, 2014

    I wanted to find out why guy across the street has cops looking for him as I have small grandchildren that visit. All I got was his name, age, address, and zodiac sign! Duh, I knew these things already. **, this site is a total scam. I called and got only half my money back. Do NOT fall for this! Contrary to what they say to lead you in, you will not find out anything "shocking and graphic". And to "qualify" for further info, you have to pay more money, AFTER you've already paid!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Maru,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Sales & Marketing

    Reviewed March 4, 2014

    I paid for a months worth of reports, and all I got was where they lived! No report on marriages divorces, or anything else. I cancelled my card to stop any other withdrawals coming out. This company is a total scam. My dog could have found out more than them, for free. Don't waste your time or money on these scammers.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Jill,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed March 4, 2014

    Am angry with myself for falling for this scam. I found that claims on website are misleading, service provides no detailed info, and my results contained incorrect info. Was especially interested in obtaining a criminal record. Site says that public records (criminal, marriage, divorce, etc.) are not released. If Instant Checkmate already knows that public records are not released why do they infer over and over again that the records are available? Bait and switch. Also, I've tried to do the Opt Out option to get my info out of their database. Keep getting message that my request was 'unable to process as the authentication token has expired' (paraphrased). What's that all about?

    Lastly, I subscribed to the $1.00 trial offer and today evidently clicked on the Premium button. I didn't realize what I had done until I was checking my bank statement (and by the way, this just tells you how there isn't really any discernible difference between the 2 levels) and found the charge. I called CS immediately, explained the situation and that I wanted a refund. At first, I was told they didn't refund in this situation. I found that unacceptable and insisted it could be done. Rep went off line and when he came back he said they would do it (I'll keep checking my bank statement to make sure it really happens - rep said 3-5 days). Then the CS rep told me I was rude! Rude or not, insulting the customer is not good business. Shame on you Customer Service! Would not recommend - Avoid - Scam.

    Thanks for your vote!
    Factual basis uncertain
    Refunds & Payouts

    Reviewed March 3, 2014

    I just paid for a full month of Instant Checkmate and I entered the names, addresses, birth dates etc of two known felons with many records of arrests and Instant Checkmate could only give me their horoscope!!!!! I WANT MY MONEY BACK NOW!!!!!! THIS SITE IS A JOKE!!!!! I went on a free site in Fort Bend County and used the sample site and got a lot more than a horoscope!!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Andrea,

    We’re very sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Refunds & PayoutsStaff

    Reviewed March 2, 2014

    Even though I requested information about known criminals (full name, state and D.O.B.) Checkmate was only able to discover the person's horoscope! Really? I want my money back A.S.A.P! The online service promises to be forthcoming with more information for an extra $$ and even more $$ to have the details sent in a PDF, all the while I was warned about the graphic nature of the information. The big news... the man was a Libra?

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Amy,

    We're very sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePriceRefunds & Payouts

    Reviewed March 2, 2014

    I used this site like many others have for the free trial, to look up the information about myself. No useful information unless I wanted to spend more money for the premium information. I didn't cancel the free trial and after looking at my bank statement 2 months later I realized I was being charged the $22.86 for the past 3 statements. So I went on Google and this is what I found:

    Instantcheckmate.com - Criminal Records $9.86/Mo. 1) Enter Name and State. 2) Access Full Background Checks Instantly. Search Public Records Public Arrest Records Instantly Online. Instantly Online. So how was I being charged $22.86 a month? Then after calling them, they said because I didn't cancel the free trial and it being at the end of the month, I would not get a refund for any money charged to my credit card. Because I was now a member being charged for 3 months, I now wanted to cancel my membership. There was no useful information on this Instantcheckmate unless you paid "MORE MONEY", and seeing how I did pay a monthly membership, with no money being returned, I wanted access until the last day possible. That gave me less than a week.

    I tried to look for a friend today so I went back on Instantcheckmate, entered the name with no useful information that I could use. It did say if I wanted more useful information, then I had to upgrade to a "Premium Report" with no information on how much more it would cost. So like a fool I did upgrade not realizing they charge extra for every PREMIUM search. But how much extra? That information is unable to get unless you actually call the 1-866-490-5980.and speak with someone. Oh yea, they do send a confirmation e-mail but it never gives the amount charged either...

    Congratulations on upgrading your Instant Checkmate search result to a Premium Report. You have been charged a one-time fee to add Premium Data to the report you viewed. No other charges will be made for this service and you can access this Premium Report for as many times as you like while you are an active customer. Enjoy! What is there to Enjoy? I sure hope you enjoy the money I gave you for really nothing. I expected more truthful information than what you deliver for the money you charge. SHAME ON YOU.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Dana,

    We're so sorry to hear about your frustrating experience. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. We do appreciate your feedback as it allows us to better ourselves and our service. We want to get this issue resolved for you as soon as possible, so a manager from our member care department will contact you privately.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceOnline & AppRefunds & PayoutsStaff

    Reviewed March 1, 2014

    I searched for an old friend and was promised "graphic information"... I was even asked to "ok" the fact that I was going to see said "graphic information". So I paid my $22.00 or so, and I saw his name (shocking, gasp) and his astrological sign (the horror). What a load of crap this website is! I could get more information on Facebook!!! But just when I thought I couldn't handle anymore of the "graphic information", the site almost, and I say almost, because it never did happen, almost let me see an arrest record... if I wanted to"UPGRADE" to a premium account or some other cow dung for $10.00 more.

    Then, when I called to get a refund, I was told that there was only 1 supervisor on duty (poor SOB must have had a sore ear from all the complaints he must hear on his shift). Oh, they offered me 1/2 of my money back...REALLY, so let me get this straight, I was still going to pay $11.00 for his name, astrological sign and his wife's name. No thanks, I am calling back when the so-called, banking people come on duty... and I will be filing a complaint with the BBB, even though the oh so courteous supervisor informed me they were a member of. Oh, I also forgot to mention that I got an email shortly after "enrolling" that I was approved for a loan, and thanking me for my service... WTF... scary folks and I know better. Shame on me for being so stupid, but shame on you 100 times more, Instant Checkmate for winning the Super Shady Award!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Trina,

    We’re sorry to hear that you weren't able to obtain certain information in your report. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & Marketing

    Reviewed Feb. 27, 2014

    Lots of promised data, no value whatsoever, they made cancelling hard and the operator will keep you on hold. They keep requiring add-ons to see all the data. Free sites offer way more data. This whole site is based on consumer ignorance and spam advertising. A single record ended up costing over $40.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicholas,

    I'm very happy that our member care team was able to completely resolve your issue. We strive to provide all of our customers with exceptional service, so thank you for allowing us to help you in this matter. If you have any additional questions in the future, please feel free to reach out to us directly.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 27, 2014

    I signed up to get some information for the "services" they claim to provide. All I got out of 8-10 searches was a name and address. I can get that out of my phone book. It said upgrade for the info I was looking for (an additional $10.00). I paid it. It didn't give me the information. When I called customer service after 10-15 minutes on hold (twice) I got 50% credited back to me for the membership + the $10.00. However, they didn't seem to want to close my account... When I asked to speak to a manager "Theresa the supervisor" says that she has nobody to transfer me to. She said "I will put in a request for someone to contact you back in 3-4 days." She said "so do you want the refund?" I said "well I want the full refund, but I don't want the account." She said "you are paying for using our services.. not for the information." Last time I checked... the yellow pages were provided online (it's free btw). So I said "someone will contact me in 3-4 days..." She said, "I said I will put in a request." If I am paying for that "service" I think they owe me money.

    Thanks for your vote!
    No response received
    Refunds & Payouts

    Reviewed Feb. 26, 2014

    This site promises the world and delivers nothing. I did a background check on a guy I was dating and they said it had "graphic, shocking information," and of course I was intrigued, then the background report contained nothing you can't just google. It didn't tell me anything about any previous arrests or what they were for. I want a FULL refund and I'm going to spread the news everywhere about Instant Checkmate being a SCAM. Wish I'd done my due diligence before parting with ~$50 because of this bogus site!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Meg,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and someone from our team will be contacting you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceStaff

    Reviewed Feb. 25, 2014

    I did a search prior to me purchasing the 22.86. On the search result it was showing the person's name I was looking for with the correct city and state. I tried to click "Access Report" and it prompted me to purchase before I can see the information about the person. It teases you that it would show the address, the number. So I purchased it for 22.86.

    After I purchased, it directed me to a blank page. So I had to call as if it may be a technical glitch. The representative I talked on the phone recommended me to use Chrome while she searched for another person I was trying to look for in another state. I said that it's not the correct state, that's her old state, that's her old name. Anyway, once I logged in in my account using Chrome, I did the search myself and found again the name of the person I was looking for in the correct state. I click "Access Report" and it doesn't show anything. The person on the phone said the information has been deleted. So why then show it on your results if you don't have information? She said it's not a guaranteed result. I asked for refund and she said I can't take a refund.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Customer ServicePriceRefunds & Payouts

    Reviewed Feb. 24, 2014

    I signed up to find information on a woman I was dating. There was no additional information provided by Instant Checkmate claiming they were doing their various searches then age and some previous cities the girl lived in. The girl had told me she had been arrested numerous times and no arrest records were shown. That she had been married 2 times and no marriages were shown. This site is a complete SCAM. I immediately called, canceled my membership, and asked for a full refund and the operator tells me that he will cancel my membership but cannot give me a refund and kept repeating himself. SCAM. $22.86 for a monthly charge and an extra $1.99 for a PDF.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Terry,

    We’re sorry to hear that you were unable to obtain more information on the woman you searched. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 23, 2014

    You are running a fraudulent site. I ran an inquiry on myself. It told me the report contained graphic info etc. I know for a fact I have no record. My job requires that I have a background check and fingerprints taken frequently. If I had a record or was a victim of fraud I would know it. I am reporting you to BBB and the other agencies. Shame on you!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Caroline,

    Thank you for your feedback. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePriceOnline & AppRefunds & PayoutsStaffTransparency

    Reviewed Feb. 22, 2014

    First of all, ALWAYS DEMAND THE FULL REFUND! Take the time to make sure you get every cent back! If they say they will return everything and they haven't within a few days, call them back and demand that they pull the call! I have worked in a call center before, I know exactly what they're doing. With that being said, I went to Instant Checkmate to do a background check, and like others have stated on this website, absolutely no information was provided other than very basic information (names, pretty much). Because the website is intentionally misleading, they pretty much lead you into buying yourself into their premium report as well. An initial $22, an additional $19.99, and then some absurd charge for $1.99 for a PDF file. I called them to get a full refund and the lady I spoke with spent an ungodly amount of time trying to explain everything and "help" me find what I was looking for.

    In that time, I was able to look up the information I needed on other websites so I asked for a full refund. She immediately offered to refund 20%, I absolutely declined and told the lady I wanted a full refund, and she said that she would have to talk to her supervisor because they typically do not do that. "Ok, I'll wait, go talk to your supervisor." She comes back, offering me half this time. Absolutely not! I'm not going to bargain over MY money, thank you. She then puts me on hold again to talk to her supervisor, comes back and says that she will refund the $22. Ok, that's wonderful... but what about the $19.99 and $1.99? Basically, she put me on hold 2 more times, assured me that EVERYTHING would be refunded in 3-5 business days.

    A week goes by... take a look at my bank account, $22 was refunded, but nothing else. I call them back to explain the situation, and what do you know, I was told there were never any refunds for the $19.99 and $1.99 and that since the account was closed out already, they couldn't do anything. Now, up until this point, I was extremely courteous and pleasant (because I know they have a job to do, I've done it before, but I draw the line at lying to a customer and not issuing a refund when it was promised), so when they told me that, I informed them that I want my money back and to pull the call because it clearly states that I would be refunded EVERYTHING. I pretty much cut to the chase and the lady was very helpful in making sure the call was pulled and I was ultimately given a refund.

    To wrap all of this up, I just want you to know that it is possible to get your money back from this company but like me, it may take over a week AND after making several calls. I'm positive they count on people to forget about it or not want to take the time to deal with it... but there's no way I would ever let a company like this keep even one cent of mine! Demand a full refund!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jessica,

    Thank you for your feedback. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Sales & Marketing

    Reviewed Feb. 21, 2014

    On or about Feb. 21, 2014, I was offered a free trial to above mentioned website for a $1. Sound like a great deal right. I ran my own name and it gave nothing it promised as far as arrest records go. Total scam, and I better not be charged their monthly free after trial expires...

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cindy,

    We're so sorry that you were unable to get the information you wanted during your free trial. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 21, 2014

    I signed up for the teaser $1 service. It then said that it found information of the person I was searching for but for anything useful it would cost more. I chose not to pay more and then they started charging my card monthly. When I asked the call center rep Diane about it she said, "The charges are your fault and we don't refund." I asked for a manager and she hung up on me. After several calls, I finally got them stop the monthly fees but I was not refunded for all the money they fraudulently charged me. Stay Clear of this Scam.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Tim,

    We're sorry to hear that you had a negative experience with our service. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 21, 2014

    I had purchased reports from Instant Checkmate and left a review previously expressing my dissatisfaction with the reports, as they did not give me the information I was looking for. I got a prompt response from the care manager and she was very helpful, but unfortunately I was not able to take their calls because of my work schedule. I called in tonight to see if this issue could be resolved and spoke to a representative named Bryson (sp?). He was very professional and courteous, and wanted to help get me a refund. He also empathized with my frustration, and did the supervisor I spoke to, but unfortunately did not get her name. I am pleased with the outcome and the great customer service I received and if anyone has some of the same issues I did, they are more than willing to work with you.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    We're so happy to see that your issue has been completely resolved and you've increased your star-rating. Thank you so much for allowing us to help you, and feel free to reach out to us directly if you have any future questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Sales & Marketing

    Reviewed Feb. 20, 2014

    I pulled my own name to see what is out there on me and the facts are that I was married and divorced, however this site says that there are no marriage or divorce records for me. There are other items about me that I am not willing to disclose here, but none of those items appeared on this site either. False advertising, misrepresentation. Absolute waste of money!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Darrin,

    We’re so sorry that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and a senior member of our team will be contacting you to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 20, 2014

    I used Instant Checkmate one time, and did not get any useful or meaningful results. When I used their service, I never intended to subscribe to a monthly service and I did not check any boxes to make that choice. I saw an initial bill on my credit card, then after a few months, I saw a $22.86 "monthly" bill. I called to inquire and was lectured about how I "agreed" to their "subscription service". They only agreed to cancel the monthly subscription which I never made in the first place!!!! DO NOT USE INSTANT CHECKMATE!!! THEY ARE A RIPOFF.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Gene,

    We're sorry to hear about your recent experience on our site. We are currently looking into this issue. Feel free to contact us directly if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed Feb. 20, 2014

    On or about 2/16/2014 I was trying to help a friend with problems stemming from a previous arrest and a warrant issue. All I needed was the dates of these. Instantcheckmate.com made it sound like they were professionals who could do this for me, that is, find previous arrest records, etc. They charged me about $22 for a one month membership then another $19 for a one time advanced search on the person I was helping. The site did warn that not all records are public so their report may be incomplete but also warned that the info they find could be shocking. Well, the only thing I found shocking was how useless and incomplete the report was. There was nothing more than what I could get off Facebook. I complained and they only refunded $11. I eventually found what I needed with some time and phone calls, but at least it was accurate. In my opinion, Instantcheckmate.com is a scam and should not be allowed to operate. Someone needs to start a class action.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    We're sorry to hear that you had a negative experience with our service. We are currently looking into this issue, but you may contact us directly if you have any further questions.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 20, 2014

    Instant Checkmate claims to have information, but they don't have anymore than the free services you get from White Pages, Spokeo, Intelius & numerous other sites. Even if you pay the "premium" service fee, they will not guarantee they will have anything. They don't even provide public records such as marriages & divorces. This is a rip off of your money. Do not use this site.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathleen,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed Feb. 19, 2014

    Talked to man about charges. I did not agree to the balance - as they said in a letter to me. They charged $1.00 immediately for trial membership that is good for 5 days. I was checking on someone, taking 5 to 10 minutes. So, if $1.00 for 5 days, how come I got charged $29.63 for a month. Also charged $19?? He said maybe he can get back $19?? But has to ask manager. To my surprise, there was a credit on charge card for $19?? No return call. I got angry when he said "read the terms" and told him it was not right to charge such an amount and I wanted my money back except the $1.00. I will never deal with them again. Someone needs to make them stop doing this to people. PS - forgot to add another $1.00 charged.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sarah,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A senior member of our team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sam increased rating by 2 stars.
    Customer ServiceTransparency
    After a positive interaction with Instant Checkmate, Sam increased their star rating on Feb. 24, 2014.

    Updated review: Feb. 24, 2014

    Shortly after posting my review, a nice person from Instant Checkmate named Teresa called to discuss my problem. She clearly explained that they do their internet search based on a person's name. They do not use social security numbers. A search based on name is the normal case for internet searches since few people have access to someone's SSN or would be comfortable using it online. In my case, the search only produced my birth date. Teresa said that customer satisfaction was important at Checkmate and because I was not satisfied, they would refund the $30 charged for one month of service. The money was credited to my Visa account the following business day.

    Teresa was very professional and the company came through on its guarantee of full customer satisfaction. I think the company handled this very well.

    Original Review: Feb. 18, 2014

    I wanted to run a check on myself just to see what was out there. I did their promo search for $1 and got back my birth date and astrological sign. For $20 more, they offered some more info. I chose not to invest any more with them. Because I didn't call right away to cancel, they charged my credit card $30 for a month of service. So I paid $31 for my astrological sign. Steer clear of this company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sam,

    We're pleased to see that your issue has been completely resolved and that you've increased your star-rating. Thank you for allowing us to work with you to reach a resolution. Your feedback is greatly appreciated, so feel free to reach out to us directly at any time if you have additional question or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 16, 2014

    As with so many on their site I got no new information despite paying for their premium account. Was unable to get their customer service line so spoke to my bank who suggested replacing my debit card with one with a new number. That didn't work either... They simply started charging the new card having got its number somehow. Totally non authorized charges which seem impossible to stop.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    I'm very sorry about your negative experience with our site. Our team is currently looking into the problem that occurred with your debit card. A manager will be contacting you privately in order to resolve this issue for you as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Pamela increased rating by 4 stars.
    PriceRefunds & Payouts
    After a positive interaction with Instant Checkmate, Pamela increased their star rating on March 25, 2014.

    Updated review: March 25, 2014

    Instant Checkmate very promptly contacted me about issuing me a refund, the person I spoke to Norman was very polite and understanding of the situation and as I stated offered my refund very quickly.

    Original Review: Feb. 15, 2014

    I got the free trial 5 days for $1.00. I had a premium account. I signed up and I canceled within the 5 days. The report I got did not have all the information I wanted. They lead you to believe they can give you social security numbers when in fact all they do is verify the person has one. The report is useless. I had cancelled within the time frame. I got my credit card statement today, they charged me the one dollar plus 19.99. Instant Checkmate says they only charged me a dollar and to contact my credit card company. I have to fill out a form, send it in to the credit card company and wait thirty days. This is not right. If Instant Checkmate can take your money right away they should refund it right away. Thanks.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Pamela,

    I'm very sorry to hear that you had issues with the billing process on Instant Checkmate. I know how frustrating this must be for you. A senior member of our team will be contacting you privately to get this issue resolved as soon as possible. In the meantime, please feel free to contact us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 15, 2014

    After seeing the advertisements I decided to check someone I knew a lot about to see if this could be useful. So I looked myself up. There was absolutely nothing useful there. All I wanted to see was my Marital information and Driver's license information. They did have my Astrological sign listed though. There was an additional (one-time) fee of $1.99 if I wanted to get all my lookups in PDF format - seriously. Also, I could have spent an additional $19.99 on top of the $22 charged for the unlimited one month of reports I'd already paid to get a premium report supposedly with more information. So five minutes after I signed up I called to cancel and asked for the fee to be returned.

    I was told I could get a %50 refund. The polite lady on the phone told me that their information is limited to what localities provide. When I mentioned New York, she said that California and New York are notoriously "quiet" states as far as sharing information. What I didn't mention was that my Driver's license is in Pennsylvania, and that I had a Speeding ticket in NJ a few years back. Are those "quiet" states also? I took the 50% refund. If that's the the norm, then they can get $11 from everyone that finds the service useless after the first look up.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Keith,

    We'd like to apologize that you were unable to obtain the amount of information you were hoping for. As our member care representative stated, there are certain regions that do not release records to the public, which can potentially create gaps in our data. We'd like to make things right, and a senior member of our team will be contacting you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
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    Instant Checkmate Company Information

    Social media:
    Company Name:
    Instant Checkmate
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    3110 Camino Del Rio N Suite 400
    City:
    San Diego
    State/Province:
    CA
    Postal Code:
    92108
    Country:
    United States
    Website:
    www.instantcheckmate.com

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