Instant Checkmate Reviews

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About Instant Checkmate

Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.

Pros
  • Unlimited reports with subscription
  • Detailed reports
  • Easy to use
  • Use 30 data points for reports
Cons
  • Not a traditional background check
  • Subscriptions automatically renew

Instant Checkmate Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Instant Checkmate?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 21 Reviews 3635 - 3835
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 14, 2014

    There just is not enough information on people. For one thing, you don't use social security number so it is hard to pinpoint who you are looking for. And every time I put a name, the message that show up does not tell me anything except if I want more information that I need to pay more. I called for support and they told me the message means is that's all they could get on that person. I explain to him that when I first started using this site it gave me more to go on. He stated I could always stop using this service if I was not happy. And that was no help at all.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carol,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 14, 2014

    I pay a monthly fee but for the last 2 months, I have not been able to access any reports that I have run. All I get is the name and when I click on one of the tabs - all that happens is that it just keeps trying to open but never does. I get the Found A Bug icon on the side and I have reported this problem numerous times but I don't get a response or the problem fixed.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    We're so sorry to hear that you are experiencing problems with the site. A member of our team will contact you as soon as possible to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed April 14, 2014

    I signed up. Started a search and realized through the process they kept adding upgrade costs for services advertised as included. Very misleading. I called them immediately to cancel and complain. The lady spoke with her supervisor and agreed to half the cost. No deal. I would settle for nothing but a full refund as this is a scam. She went to supervisor again and agreed to a total refund but it would take up to five days to process. What a rip off.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Larry,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 13, 2014

    Looking for relatives for my family tree.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ralph,

    Thank you for your feedback! We'd love to help you locate public records for your family tree. A member of our team will be contacting you privately to provide assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 13, 2014

    My son and husband, I have not heard from them for 18 years.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christy,

    We’re so happy to hear that our service helped you find information on your son and husband. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 13, 2014

    This was the most wasted money I had ever spent. You all need to have on hand what you advertise. VERY VERY POOR SERVICE. Will report site as con.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sherril,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 13, 2014

    I don't think we are given enough information for what you say we would be given. No marriage info and a lot of information that I just don't care for. Horoscopes who cares about that? And we can get some of the info without paying for it on other sites like address, phone numbers etc. And when I go under the same person a week later sometimes, it's very different from the last time; I don't get it and what to trust.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sharon,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 13, 2014

    This site is easier than some other search sites!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathleen,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 12, 2014

    I have paid 30 dollars for incomplete non updated reports. My son died 2001 Adriel ** in his teens.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sonya,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 12, 2014

    PDF DOWNLOAD FEATURE NOT WORKING.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rick,

    We're so sorry to hear that you are experiencing problems with the PDF feature on our site. We'd be more than happy to assist you so that you can download your PDF report as soon as possible. A member of our team will be contacting you shortly.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceContract & TermsRefunds & Payouts

    Reviewed April 12, 2014

    I signed up for their $1 five day trial membership in order to conduct one search. The search produced no more valid information than is available from white pages and google searches but also generated a bunch of incorrect data. When you take out a trial membership, you also agree to automatic renewal at $30 per month thereafter. I should have immediately processed a cancellation. Unfortunately, I did not print the contact data from the website and therefore my credit card began being charged the monthly membership fee.

    When I tracked down the contact info (on my cc statement) and called them, they agreed to cancel my membership but resisted issuing a refund. After waiting 23 minutes on hold to speak to a supervisor and being told that I had signed a contract with them (for which they admitted they could not produce a copy), the floor supervisor reluctantly agreed to issue a refund. I will be watching carefully to ensure that the credit issues. Folks, this outfit is not like an upstanding internet purveyor like Amazon or eBay - they over promise, under deliver and resist making the situation right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bill,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 12, 2014

    It doesn't really tell me anything I do not already know or cannot find for free. Example: I typed in names I knew had records and your site did not inform me of them. Another example... I am looking someone up from "State A" then I decided to look up the same person from "State B" and your site would not let me do that. It would automatically take me to a person on the list and that was it. IT would not refine to the next state I was requesting.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bernard,

    We know how frustrating it is when you don’t get the information you were expecting. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 12, 2014

    I wanted to get the current address of Daniela **. You got ** ; ** and ** but none of those address are a current one. If I can get the current one I will be very satisfied and happy. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Yasmin,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePrice

    Reviewed April 12, 2014

    I came across this company while checking a phone number on WhitePages.com. They are sneaky and deceptive. I would not want to do business with them. They lead you on, thinking you will get info about the phone number of the guy who has been making harassing hangup phone calls. Several pages show a green progress bar which is just there to waste your time. They do not mention their $30.00 per month charge for this information until you sign up, giving them your name and email address.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 12, 2014

    So far, I have paid for this several months now and have yet to get any relevant current info. I keep giving it one more chance hoping it will be useful but my patience is about to run out and I will be giving another service a chance.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi David,

    Thank you for your feedback. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 12, 2014

    I find names with partial & a lot of incomplete info & accuracy. The main one I have been looking for Instance, the birth date is incorrect, yet the family members are generally accurate. The arrests are all in the wrong State (yes I verified this out our county courthouse) and the address is usually a couple of years old. So this has been exhausting not to even come close, I would say, to finding what I am so desperately trying to VERIFY.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi June,

    We’re sorry to hear you didn’t find what the records you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 12, 2014

    I am very happy to be able to get general info regarding people in my life.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jerry,

    We’re very happy to hear that our service helped you find out more about the people in your life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Sales & Marketing

    Reviewed April 11, 2014

    A few years ago, someone physically threatened my son, and then went to federal jail for some sort of unrelated crime. His wife wanted to divorce him. I wanted to know if he was out of jail and divorced by now - safety concerns - and zeroed in on him and his name and address accurately. I was told to be prepared for terrible news, and that I might be shocked and distressed if I learned the truth about friends and acquaintances who might be criminals or sex offenders. I had to promise I was over 18. Having paid for 2 "prime" searches on top of my membership, I learned absolutely nothing. They said they had no access to jail time, or marriage/divorce records. In my opinion, the owners of the site should spend a little time inside to see how it works (after being taken to court, of course). How are they allowed to continue this scam business?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear you didn’t find the records you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 11, 2014

    Looking for divorce records as you promised. Can't download PDF reports.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Al,

    Thank you for your feedback. We're sorry to hear that you experienced problems when trying to download your PDF report. A member of our team will contact you to provide assistance and get this issue resolved as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 11, 2014

    Really thought I would be getting a lot more personal info for the money. Was really nothing in report that I could not have found for free online.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Linda,

    We're sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 11, 2014

    I really expected a little more information with the membership, and disappointed that the website asked for more money to obtained that information. To be fair, this website does give you just the "basic" information... incomplete, or missing family members makes me wonder where they get their information which I found a little strange.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Teresa,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 11, 2014

    I was led to believe that I signed up for a 30-day membership only. My credit card company shut down my card because the account was compromised. They couldn't tell me which merchant compromised the account but it was easy to figure out it was Checkmate because I don't use the account often. Checkmate told me that reoccurring change per month would occur if I didn't call and cancel the membership. A 30-day only membership is just 30 days! No charges should reoccur each month thereafter.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cheryl,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Sales & MarketingStaff

    Reviewed April 11, 2014

    I was doing a random search about my name in Google. And I found out "1 results found for 'my name' with possible criminal records". I was freak out and made the payment and registered. There was no criminal records under my name. They even do not know my birthday. I called the service line to cancel. The representative said they say this for everyone. She said they use this frame "1 results found for 'my name' with possible criminal records" for everyone. I recorded the conversation by the way. This is totally spam. After couple of minutes of registration, I started seeing some spam e-mail in my e-mail account. They apparently sold my e-mail address to the 3rd party. Now you can say how you can be sure. I used a nickname that I have not used before. And the spam e-mails just arrived using my nickname that I have not used before after my registration. I am totally disappointed. Please do not use this company. I am looking for legal ways to get my money back (I am not a native English speaker, sorry for potential grammatical mistakes).

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hello,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 11, 2014

    I found out that a friend and his sister both died over 18 years ago because I decided to try this.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jordan,

    We’re glad that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Reviewed April 11, 2014

    Went on Checkmate.com. After reading promises of getting criminal info on a person. Approximately $60 later, nothing but address, email... Don't do it. THEY ARE FRAUDULENT. Called and complained, but they were rude... and didn't even want to have me explain. IT'S A TOTAL SCAM. DON'T GIVE your $$$$ to this company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Teri,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2014

    Quick and surprisingly accurate, so far as I have been able to ascertain.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 10, 2014

    I had a credit card compromised and replaced it. It may be the one I used to pay for this in the first place. I am trying to buy it again but every attempt fails and does not even allow me to enter a different credit card. Please call me at ** to help me straighten this out.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ruth,

    We're very sorry to hear you had a bad experience, but we’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & Marketing

    Reviewed April 10, 2014

    Checkmate billed my Visa for $90.00 for "premium access.” It is the biggest scam on the internet. I found more info on my own than Checkmate found. Their excuse was "different jurisdictions have different laws for access to records.” I found quite a bit on my own and went to Checkmate to find the rest. But Checkmate said "No Records Found.” This site is run by THIEVES and their only purpose is to scam you out of your hard earned money. Run away fast. Do not give them your credit card number. I had to cancel my Visa to keep them from taking any more.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Helen,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Sales & MarketingRefunds & Payouts

    Reviewed April 10, 2014

    This company promotes nothing but a scam. When I called to get my money back they wouldn't do it and said they ARE NOT qualified to do the criminal checks. Clearly when I started to try and look someone up it said criminal charges and backgrounds were being searched. DON'T CHOOSE THIS COMPANY. Go elsewhere for your background and information needs.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Crissy,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Staff

    Reviewed April 10, 2014

    Spent $22 for 1 month and it's a joke. They didn't have records of most of the people I looked up and the information they did have is free on other sites. I cancelled the account 20 minutes after I signed up for it. Don't waste your money!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 10, 2014

    I subscribed to this site to ensure my safety in the new dating world of online dating. This site has provided me with information on subjects that I was pursuing me as a potential date. This site is awesome!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Lisa,

    We’re so happy to hear that our service helped you ensure your personal safety and find out more about your potential dates. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase

    Reviewed April 10, 2014

    I find that some of the search result(s) birthday's reflect the current day the search was performed upon which I know for certain that some of the results are not that date of birth.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sean,

    I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 10, 2014

    You guys just removed the phone contact from search results and asked for more money to supply with premium but that is false. I paid more but got same results. Will definitely not renew my sub. You have downgraded your service… unhappy user. You know that.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Surendra,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to assist you in this matter.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 9, 2014

    I was conducting a periodic background check/credit check on myself, and the Instant Checkmate program came up in a search. I entered basic information, and was shocked to see a notice of warning for "dangerous/shocking information." When I was prompted pay in order to continue, I chose the cheapest plan (that is far from cheap at ~$22.00 a pop). When my "report" loaded, I discovered what anyone could by conducting a basic/free internet search and, as I hoped, I found nothing whatsoever that was "dangerous/shocking."

    While the customer service agent was helpful in immediately canceling the service, I was still disappointed to be paying half the cost of one month's membership when I was a "member" for only a few minutes for the sole purpose of uncovering the "dangerous/shocking" information that they misled me to believe existed. They claimed that prompt was included because the report also conducts a search to notify you of registered sex-offenders in your area based on your address. I could have found that for free through a local government search, had I known that was the "dangerous/shocking" information they were concealing prior to payment. Needless to say, I am disappointed in the site and its advertising lure, but did find their "hassle-free" cancellation policy was helpful.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Brandon,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed April 9, 2014

    Your service isn't current as I've entered deceased members from last year (checking current addresses for VFW Auxiliary members) and there isn't info on them...

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Freya,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 9, 2014

    The system is very easy to use. Advise all to be very careful for typos because there is NO WAY to delete anything. Sometimes the system will not come up with the exact name ordered and there is no way to remove that. Other than that, I would say extremely easy to use.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    Thank you for your positive review and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    PriceStaff

    Reviewed April 9, 2014

    I just got my statement and found that I was charged for each time I went online and looked up a person and wanted the premium.... I was completely unaware that they would charge 10.00 for each person... Not 10.00 for the added feature!!! I've talked to several people and they were charged extra too and didn't realize they would be.. Why can't they be honest with what the charges will be.. I was charged to sign up $23.40, then an added fee of $22.86 for I don't know what and then 10.00 for a premium of each person I looked up... I will tell all I know not to sign up for this rip off!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marcia,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 8, 2014

    I never got One piece of information on marriages or divorces. I don't care about horoscopes - don't use. Very seldom anything about licenses. Very seldom anything about arrests. I will not pay extra for premium data.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Gigi,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release marriage and divorce records to the public, which can create gaps in our data. However, we are currently in the process of obtaining new data sources for these records. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    Very often I look up someone by name and address and need a number but have to pay more just to get a number. I find more info on White Pages for free than I do on this site.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi JoAnn,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    You present with providing any/all info available for subject name requested, but then you send a mediocre return, and then say for more info, I need a "premium" option for MORE money. I will be watching my c/card, and IF there are charges that are not acceptable, then, we will take appropriate action.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Harry,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed April 8, 2014

    I have been fooled as some information I already knew about someone was not correct and also did not display as advertised. I want my money back! I would not recommend purchasing CheckMate!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Refunds & Payouts

    Reviewed April 8, 2014

    I purchase checkmate for 22.95 for 1 month. I check someone that I know has a criminal record and it came back nothing. I check someone with another name that I know has a criminal record too - nothing. I used it for 7 min and I can't get my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Celibee,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 8, 2014

    I found the whole site to be confusing and very disappointed with reports, because I know the people I looked up all had been arrested several times and there wasn't information of those arrest. I'd like to know how much I paid and for how long!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Connie,

    We’re sorry to hear that you had a difficult time with our site. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Punctuality & Speed

    Reviewed April 8, 2014

    Every time I have used Checkmate it has been fast and easy. Results have been accurate. Would recommend it highly.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Punctuality & Speed

    Reviewed April 8, 2014

    Awesome and accurate most of the time.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dian,

    Thank you for the positive feedback and high rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 7, 2014

    I paid $20 extra, but still could not get info. I needed to get someone's phone no.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Audrey,

    We're sorry to hear that you were unable to obtain the records you were searching for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A member care manager will reach out to you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 7, 2014

    I am disgusted. Nothing that I have researched was up-to-date. I couldn't even find my own number. I rate this negative -5.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Misty,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 7, 2014

    I wondered why many people I requested weren't "there". It's a nice site. I didn't find my people, and they hadn't moved. Which was puzzling.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Vicki,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Refunds & Payouts

    Reviewed April 7, 2014

    Know several people that have criminal felonies. The background searches I did, none of them came up with their actual criminal charges. Wish I could get money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Roman,

    We’re sorry to hear you didn’t find what you wanted. Our data providers are always updating their information, but some state and local governments do not release certain records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 7, 2014

    Sometimes difficulty coming up with some numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We do apologize that you experienced minor difficulties pulling up certain numbers, and we will definitely look into this issue.

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed April 7, 2014

    Our class of 1963 Class Reunion last year was excellent. We were able to find several classmates that we were not able to find in the past 30 years. Thank you for your great service .

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old classmates in time for your reunion!

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Verified purchase
    Staff

    Reviewed April 7, 2014

    I entered name, city, state, and 9 segments were run through rapidly. Next, I was to login, etc., and thought I would immediately receive access to the report, but was routed to Instant Checkmate again and now am filling in "Your Experience". If this is a report I have to pay for, I am not interested. This person attends our church and an issue came up today that seems to indicate he may have a criminal background and I wanted to check him out. Thank you. Your website seems to be incredibly fast and accurate, but IF I have to pay for the info I must refrain. Limited funds.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jan,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced difficulties with our service, but we want to let you know that we’re here to assist you. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 6, 2014

    This loser app only finds people with only social media accounts. Ancestry search provides more content than this CRAP APP!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Guy,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    PriceStaff

    Reviewed April 6, 2014

    I am writing this review because I am very dissatisfied with this service. It advertises that you can see all this information on here but in my experience all you get is very basic information, once you get your credit care information in, it tells you if you want to see more information it will cost you more money, that angers me, and makes me feel like I got ripped off and feel it`s very misrepresented. I looked one person up and some information was right but under the arrest record there was clearly a totally different person's name there.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Marie,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 6, 2014

    I am finding a little info on the people I'm looking for... I think it needs to be 100 percent free... A lot of people can't afford it or have debt cards... Thank you all for having the info out there for people to look up...

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Monica,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to find information on certain people. A senior member of our member care team will contact you privately to assist you as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingOnline & AppStaff

    Reviewed April 6, 2014

    I did a trial for InstantCheckmate, Inc on their website promising to provide public records which include death certificate, marriage certificate, birth certificate, etc. but the only thing that popped out was the name (even the birth date is wrong). Funny thing was that the person I am looking for is a family member that has a unique name and location that the chances of it to be mistaken is very low.

    However InstantCheckmate did not provide the service and only pulled the information that was already on the internet. Their promises of public records is more likely pulled off from internet records (like social sites). Their website is full of False Advertisements. I can't believe I fell for it. I immediately called the company's representative and cancelled the account which all happened within 20 minutes of the service. Do Not, I say again, Do Not pay for their so-called fake services. I am a very disappointed man that this kind of business is allowed to run.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Khristoffer,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 6, 2014

    The records found were nothing and that's not what you're promoting. I found out more just searching the name on the web. I would think a paid service should be able to provide more. My subject shows 2 arrests yet no data is showing up in the report. When the subject's name is searched they come up and there again is Instant Checkmate available to get the arrest data, but once you pay I guess that makes you ineligible, right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicole,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed April 6, 2014

    You advertise everything in the premium package as being a part of the purchase package of unlimited backgrounds. That's the only reason I joined your site. I would prefer my money back if that is an option. I have too many people to find and verify that I cannot waste a single ounce of my time if it goes nowhere, which is exactly where you take me on every search! It's a scam and you continue to do so because you are not regulated well enough!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 6, 2014

    David ** date of birth was 4/4/2014, age 61??? Your computer was very slow!!!! No one was married, even if I know I attended the wedding. The only information available was name, address, date of birth and relatives. Vincent ** had no arrests and died in 1988. GIGO. I really had a ball today relaxing and although I did not check my personal information because nothing was available, I got what I paid for.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi John,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed April 6, 2014

    This sucks. These records are OLD!! Can't even get a valid phone number. I want my money back.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jessica,

    We’re sorry to hear that you were unable to obtain certain records. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 5, 2014

    Could be better, especially as now you do not show any telephone info, but when I started the service you did show the phone numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 5, 2014

    I got ripped off! I can get much more information on my own and it would be accurate.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dawn,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    instant Checkmate

    No response received
    Verified purchase

    Reviewed April 5, 2014

    I was searching for my Mother. When I put in her maiden name it came up with someone by a different name. So, no luck here. But I have had success finding other family members.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to obtain more information on your mother. Occasionally, state and local laws prevent us from getting as much information as we’d like to provide to our members. But we want to let you know that we’re committed to making things right, so please let us know if there is anything we can do to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 5, 2014

    Divorce and marriage records do not show up on anybody. There is no place to change email address.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi William,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems during your recent experience with Instant Checkmate. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 4, 2014

    Lots of wrong or no information at all. Most of what you provide is on the net if you look for yourself and I add for free.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Albert,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    PriceTransparency

    Reviewed April 4, 2014

    The first subject you provided was, per your records, tied to my brother's father, wife and daughter. However, he lived in Port Jefferson, NY. My brother lives in Ballston Lake, NY. On the second attempt to look at my brother's records, you did get the correct man. However, several of the relatives listed are not related to my brother. I noted that on the non-relatives profiles by using the rating section. I do think that when someone first enters a name for a report, they should be given the opportunity to provide more detail about the person they are looking for, if they have it.

    On my very first search, all I was asked was for a name and state. In the subsequent search, I was asked for additional information and that helped reach the correct records. I do think that I should have been given the opportunity to select the Premium version at the time of initial enrollment. The list of information included in a Premium membership and NOT included in the original enrollment, should have been made clear at the time of enrollment. I think your service is worthwhile and the price of the initial enrollment seems reasonable, especially if one is in need of several searches.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. We apologize that you experienced some difficulties during your searches, but we want to let you know that we’re committed to helping you out in any way possible. A senior member of our team will contact you privately to assist you.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 4, 2014

    Saw Publishers Clearing house record saying I had possible 2 arrests - never been arrested. Want to hunt down mis-info and correct/remove. It wants complete name, but gives me no opportunity to enter it and you won't even collect but one middle name initial, nor allow a two word first name.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cecily,

    We’re sorry to hear that you experienced problems when you tried to enter your data into our site. We apologize, and we want you to know that we're committed to assisting you in any way possible. A senior member of our team will be contacting you privately to provide further assistance.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received

    Reviewed April 4, 2014

    After paying for the so-called "Premium Report" (on myself), as well as the extra $1.99 for PDF, I was extremely disappointed in the missing information not contained within this report. For example - Related Persons only showed my ex-wife, deceased father and current wife. Yes, I have been arrested, however not 1 arrest record was found. Business Affiliations; 24+ years in Engineering related work and I previously owned my own business - nothing listed. Assets; I own several parcels of land and my own home - nothing listed. Marital/Divorce records - Married twice, divorced once - "no records found". I believe that I made the wrong choice in using this service. By what I have experienced it is my belief that Instant Checkmate business practices border on the line of fraud - but who am I to say, I'm not a lawyer.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Philip,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 4, 2014

    Not satisfied; can only access basic information... Not what I thought it would be... Keeps prompting me to give more money. I want to cancel.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Najullah,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Price

    Reviewed April 4, 2014

    I have looked at two of these sites, but did not join because I read all the fine print.

    Instant Checkmate: After going through several green bars sliding left to right (making it seem as if it was gathering information) for personal info, arrest records, marriages/divorces, etc, this site wanted $22.86 to subscribe for a month and up to $59.16 for six months of "unlimited reports". It almost got me until I read their privacy statement which states it will share your personal info with other (3rd party) businesses. After reading the privacy statement in detail, I returned to the page with the charges and found out I was selected to get unlimited data reports for 5 days at a cost of only $1.00. I believe they simply wanted my credit card number.

    Peopleverified.com: This site offered a 7-day free trail of unlimited searches of (1) $0.99 basic data (age, previous addresses, etc. ) or (2) $19.99 unlimited comprehensive searches which includes criminal records, and other similar info. I am not sure why they think these are free since they both have a charge. Note that it does not say reports only searches, so I expect that any reports will cost additional money. It also has a similar privacy statement to the one at Instant Checkmate.

    It is best to leave these alone unless you simply want to give away your money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 3, 2014

    I am astonished that marriage reports are not included. Sometimes Location is not updated. Rest is fine.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rita,

    Thanks so much for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. We are currently working on revising our marriage records, and we will be leveraging many new sources for this data in the future.

    If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you again for your feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Refunds & Payouts

    Reviewed April 3, 2014

    I registered a basic account and I knew more information about the people I looked up than Instant Checkmate did. So I decided to do the Premium account, wouldn't work. It was like the program was frozen. I called Instant Checkmate to terminate entire service. They told me that they could only do partial refund. I utilized their services for 30 minutes! I filed a dispute through my bank.... Instant Checkmate is submitting claim for full payment now! I'm not paying them one thin dime. This company is a SCAM!

    Thanks for your vote!
    Factual basis uncertain
    Customer ServiceSales & MarketingPrice

    Reviewed April 3, 2014

    I didn't even have to purchase anything to know this is a scam... Every time I went to click out of the page it would engage a pop-up saying 'Don't go, we'll lower the price for you blah blah blah'.. at one point it was down to a dollar but I still didn't give in. I entered my email address and now I have junk mail ALL over my inbox. IF you go to this site just because you're curious, do not give out any information, not even your email. You will get scammed.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sarah,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Verified purchase
    Customer ServiceTransparency

    Reviewed April 3, 2014

    Some things I knew to be accurate were not found on this site; others I found easily. I had assumed at the first inquiry, that I would get all the information on this person. I did not realize I would need to look up each individual subject to inquire. I do think the explanation of what you get when you purchase this needs to be more accurate as I had understood ALL the information including legal records would be able to be found. Most of the information I could have gotten out of the phone directory or other free services. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jean,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase
    Customer Service

    Reviewed April 3, 2014

    You advertise that with the $20 a month, I would be able to get phone numbers, but I have to pay an extra $20 for each person I search. Very disappointed, very misleading.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Bryce,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 3, 2014

    I like it. You only get so much info yet still good.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rodney,

    Thank you for your positive feedback and high star-rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Services

    Instant Checkmate

    Verified purchase

    Reviewed April 3, 2014

    Looking into my own record I found a long list for a white blue eyed female, not me. However, she has my address and my relatives not really accurate. My baby sister is listed as 94 yrs old. My neighbor who is younger than me is also listed as 74 yrs old. All wrong and someone who did malicious destruction of property, he has no record at all?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dawn,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Staff

    Reviewed April 3, 2014

    I am married to the man. No marriage records. He was arrested last year, that was not included. The ONLY thing I learned for the approx $40 I spent was the lien information. Your site said his info had been updated in the last 24 hours??? There was NOTHING on your site... not even the fact that he has a FACEBOOK account, which should be the easiest thing to find.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Harriet,

    We’re sorry to hear about your recent experience with our service. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 3, 2014

    The information was vague. I ended up getting all kinds of junk mail. I assume you sold my email! It was hard to log on and I never did get my last report. Also after looking myself up I do NOT have traffic tickets in Texas!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sioux,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Sales & Marketing

    Reviewed April 2, 2014

    They offer you up a free report which then leads you to select a $ package. You give up your data and DO NOT get anything back under the free option which is highly misleading, false advertising and basically a scam - BEWARE!

    Thanks for your vote!
    Factual basis uncertain
    Sales & MarketingPriceStaff

    Reviewed April 2, 2014

    I saw on AOL on how you can find information on someone, so I decided let me join for one month. Well after I paid and I'm thinking, "great now I get to see what this person is about." Nothing. All I got was his name and address and age that I already knew. Click to see if he was marry which I know he is and it didn't give me any information. I want a refund and I decided to do a check on myself. They had me like I was born today and that I'm 63, which I'm not. This is all false advertisement. I want a refund. Why charge $22 for no information. It just wants you to keep adding money. I don't think that's right.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Carmen,

    We’re sorry to hear that you weren’t able to obtain as much information as you'd hoped. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePrice

    Reviewed April 2, 2014

    I saw the "story" on the AOL homepage about Instant Checkmate and thought I'd check it out. As soon as I put my name in, up popped a notice that people who may be related to me had "graphic" and disturbing arrest records. I went ahead and signed up for the $22.86/month with the intention of checking them out and cancelling, but didn't even get past the first 5 minutes. As soon as they processed my payment, I was sent a "report" which contained nothing but my name, address (from 6 years ago, I might add) and my age. When I wanted to access these "graphic and alarming" arrest records, I was informed it would cost an additional $19.99. They claim to have disturbing information on my kids and my ex too, yet all they could show was their addresses.

    I really wish I'd taken a moment to check this out before jumping in, but I got caught up in reading all the glowing reviews they published. I called and spoke with poor Mary in customer service who didn't even try to argue that it was a rip off, just said she would cancel my account. Nice. Lesson learned on my part, but I'm going to do everything I can to shout from the rooftops what a rip off this company is. DO NOT USE INSTANT CHECKMATE!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Kim,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    PriceTransparency

    Reviewed April 2, 2014

    The information provided to me was nothing more than address updates. The premium, both of which I purchased was utterly dissatisfying. I feel that your services and information to which you claim to be able to provide are misrepresented. The search I did on myself was not even accurate. Will not recommend this to anyone. Sorry.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mary,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase
    Customer Service

    Reviewed April 2, 2014

    Disappointed in the amount of data available and presented - often outdated and incomplete information available with sources. No option to upgrade for a premium data service only phone numbers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    We do provide users with the option to upgrade to a premium report. This data is more expensive for us to access, therefore we must charge a small one-time fee in order to provide a premium report. If you'd like to upgrade and need assistance, please feel free to reach out to us directly at (866) 490-5980.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Verified purchase

    Reviewed April 2, 2014

    Very good information with many facets for each area of concern. One who purchases this service needs some common sense and personal information in order to ascertain what degree of accuracy are in the reports that you collected. More research may be needed to tie up the ends. I am quite satisfied, as I have done investigating, reporting, and recording for both police and private security for industrial management for over 30 years. I got more than what I was expecting. Your services opened a lot of doors. Thank you.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ronald,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980. Thank you for your positive feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Price

    Reviewed April 2, 2014

    While subscribing to Instant Checkmate. I click on the $9.95 become mandatory for 6 months $59.00 or so. To "continue" each additional click cost more money, then I realized it's a fraud and cancel my subscription in less than two minutes. They charge my credit card anyway and refuse to give me full credit. They took $36.00 to use the services for one month. When I try to use the services they ask me to subscribe for "premium service" which I refused on the first place. Before the government step in they are going to make millions by fraudulent way.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed April 2, 2014

    I really enjoy the sex offenders feature. It is free with the service! I love the pictures and full names!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Taleia,

    Thank you for your positive review! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed April 1, 2014

    I search for someone and paid the $23 monthly fee. Once I was able to review the information, I found that no information was listed on the report. It had an old address and that's it! No background check, arrests, marriages, etc. None of the stuff they claim to have. So, I made the horrible decision of ordering the Premium for $20 more. And....no change. I spent almost $45 to find an old address that I could have found for free on Whitepages.com.

    I immediately called (within 5 minutes) the customer service center to ask for a refund. The rep on the phone was originally only going to give me a 50% refund on my monthly premium ($11). After I explained that amount was unacceptable, I ended up getting a refund for the $11 and $20. Still not happy that I spent $11 on an address that's not current. Complete and total ripoff. For a company that prides themselves on offering background checks, arrests, etc. (according to their marketing info), they don't provide any of that at all. Apparently, the only info they'll have will be public records (which, you can obtain on your own for free). RIPOFF!!!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Megan,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed April 1, 2014

    100% pure rip off. They took my money and told me the same info I could have gotten in the phone book then tell you that you need the premium service try $5.00 5-day trial. And it tells you the same as before. 3 days into your 5-day trial, they'll take $29.95 out of your account and give you the same info as before. They wasted my time and stole my money for absolutely no reason.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Glen,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed April 1, 2014

    I was about to order a report on myself out of curiosity but I'm glad I decided to read reviews first about Instant Checkmate. It is misleading in that it tells you there's a possible criminal record but will eventually lead to nothing. I am also suspicious when a membership automatically renews unless you cancel it on time. This is a red flag for me! Thank you for the warnings. I'm keeping my money and I won't be duped.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Celestial,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Staff

    Reviewed March 29, 2014

    Very cool concept until you really want to read the information you need on the person you are checking on. Once you get in, the charges just go up, up, up, up. They nickel and dime you and 5$ bill you to death to get to the real information. Each time you want to look at the criminal, or divorce or the stuff, you should be scared of there is an extra charge. Be warned, to get what you really want may take you 50-60 $$$. But it might be worth it too.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jim,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingStaff

    Reviewed March 29, 2014

    It did not give any additional information as what they claim they do. Thinking that probably it was not enough paid to instant checkmate I paid on additional fee to see if they really provide more information about background check, and its a lie, because they don't give any more info, as the one they have in their database. I only just got back personal present and previous addresses and names of close relatives, expecting to get more when I paid them on initial fee of $22.86, and to my surprise, I got same thing and thinking that I had not paid them enough, I went and paid them on additional $19.99. Because they claim that there was more info on the person that I was checking out and got the same thing. I felt that I was scam because I ended up paying a total of almost $45 and got really nothing.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Hap increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with Instant Checkmate, Hap increased their star rating on April 8, 2014.

    Updated review: April 8, 2014

    I received a full refund today from instant checkmate. I now consider this issue resolved. I appreciate that customer service stepped up and did the right thing.

    Hap

    Original Review: March 28, 2014

    I am so mad I could spit nails. On Yahoo's main page today it said "search millions of public records for people for free at Instantcheckmate.com". So I said what the hell and pulled myself up. It came back with a note that said "possible criminal violations" and I was like WHAT THE HELL, but to get this information I had to pay for the report, which was 20 bucks. So I did, mainly because I had my identity merged with someone else in the past so my curiosity was peaked. So I pulled the report up, there is nothing listed for arrests BUT there was then another tab that said for another 5 bucks there was "graphic information available". Again, WHAT THE HELL!!

    I then paid the 5 bucks and there was NOTHING THERE! I then called member services and gave them a royal ass chewing. They credited back the 5 bucks for the "graphic information" but not the 20, so now I have access to this crap site for a month. I then pulled up someone I know very well and will remain nameless and the EXACT SAME THING HAPPENED! They don't even have this person's astrological sign correct! Moral of the story - don't get fooled by these crap advertisements on what you think is a decent website (Yahoo). Just google Instant Checkmate and you will see there are TONS of complaints listed for them. This public service message is brought to you by one pissed off dude!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Hap,

    We’re very sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 28, 2014

    So, I made my way to the very end. Nice use of status bars making you think something is really going on in the back end, but just flair is all. I did submit an email that I made up on my personal domain seconds before but I did opt out of purchasing the results as I was reading the horrible results listed here. Now, I check the brand new email address, and low and behold, SPAM!!! There is no opt in button for marketing purposes, you give them your address and you get spam, Period. What kind of company does this? From the looks of these results, Instant Checkmate is in the business of gathering emails and selling them, frauding folks by forcing them with trickery then not fully refunding when asked and lackluster results. Luckily, I gave them a fake address that I'm about to just delete.. Stay away, stay far away.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Alex,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingStaff

    Reviewed March 27, 2014

    I signed up for the 1 month membership in hopes of being able to gain access to find and or get info on others. What the company produces is completely different than what they promise. I ran a report on somebody and got back the same stuff I found myself doing public records checks. Doing a background check and getting back the name that I provided in the first place, an address and the persons date of birth and astrological sign was not what I signed up for. In order to get any additional info you must PAY FOR EACH ADDITIONAL SEARCH. I signed up for the month membership on the 21st of March and it's the 26th today. I'm so disgusted with the false advertising they do. I just called in and cancelled my account with them. I was given the exact same info anyone can find on the internet free of charge. I regret trusting these people. It was a huge waste of money as well as time. I would highly recommend using another co for your search reports. I hope this place gets it together!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Corina,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Verified purchase

    Reviewed March 27, 2014

    Great data. This was exactly what I was looking for. I was looking to do a few background checks and find out what some of my old relatives were up to. :) Thanks, Instant Checkmate!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed March 26, 2014

    Tried to use this website to get info on an acquaintance before introducing this person to my immediate family. There was no info given other than what I already knew: name, address and D.O.B. and birth sign.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi AlQumar,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & Marketing

    Reviewed March 26, 2014

    I wanted to check on my boyfriend's past criminal history so I subscribed to the site. After stating it was free there was a charge of $19.95 plus another $1.99 to download the file to pdf. Well when I did his birthdate comes up as the year 2014. I called and they said there was a glitch in the system and to try back later. I tried back last night and today and still can't access criminal check. Waste of money. I called to cancel and they made me pay for this full month even though it's useless to me. I feel this site is some kind of scam. Don't get taken in by it like I did. Lesson learned. Very unhappy.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathleen,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    D. F. increased rating by 4 stars.
    Sales & MarketingRefunds & Payouts
    After a positive interaction with Instant Checkmate, D. F. increased their star rating on April 4, 2014.

    Updated review: April 4, 2014

    After writing my review, the company contacted me, listened to my complaint and satisfactorily resolved my issue. It was much appreciated.

    Original Review: March 26, 2014

    I purchased online service to check information on myself. Information is incorrect then I was not provided with what I was told I would be provided with. They have hidden fees to retrieve the information they portray as included, and when I called to cancel 15 minutes after purchasing product I was only refunded half. This is a scam and people need to stay away from this product that does not deliver what they advertise......

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Dennis,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 26, 2014

    I just checked my name with Instant Checkmate. They had the wrong birthdate, had me living in 2 different cities, (never lived there) and had one alias with the wrong last name? I asked for a full and received a partial refund. Asked where they could have obtained the wrong information and the lady couldn't give me an answer. She tried and only saw my name, not a choice of names. BEWARE

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Judy,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingPrice

    Reviewed March 26, 2014

    This site is a scam to get your money! Even for the "free 5 day trial" I was charged. They didn't have the info I needed, so I cancelled, then later found out that I was charged for some "premium" service that I unknowingly was being charged $19.99 for! They lead you in, then when you find out the information isn't there, they promise more info with a better commitment that is not there! Don't waste your money, do a google search, it's cheaper and you will get more accurate information!!! Very P.O.'D!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jason,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & Marketing

    Reviewed March 26, 2014

    Saw an article about them. After what occurred, I went back and looked at it again. At the very bottom, it said it wasn't an article, but an ad. I should have read that before clicking on the link to their site in the article (ad). Well, tried a test to see how it worked. Went through the entire process until the last step... enter your credit card number and choose a plan. Didn't know there was a charge, so I decided against. No big deal. I unsubscribed on their email welcoming me. Lo and behold, along with their welcoming email, I had also received 3 more emails (all spam) within 3 minutes. Two from credit score companies and one from a company to verify my loan request. Then just now another email to assist a person to invest money in this country. Clearly my email address was given out when I went to their site as my email address had been entered on their site and the next thing you know, not only their email, but spam emails from other companies are in my mailbox at the same time.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Robin,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Jeremiah increased rating by 2 stars.
    After a positive interaction with Instant Checkmate, Jeremiah increased their star rating on March 31, 2014.

    Updated review: March 31, 2014

    The company reached out to me through an unknown number, I almost didn't pick up the phone, and the gentleman explained to me why the information I received could be incomplete or inaccurate. He offered me a full refund, which I did not expect, and he expressed to me how sorry he was. If the companies services matched it's good customer service, they'd have a really good business. Either way, the problem was resolved. However, I still cannot recommend this company to anyone, yet I'm sure my 2 cents won't effect the bottom line.

    Original Review: March 26, 2014

    I entered my name out of curiosity. It found inaccurate addresses and could not even find my marriage record. Don't waste your time.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jeremiah,

    We’re sorry that you were unable to obtain the records you were looking for when you signed up. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 26, 2014

    I signed up for this site hoping to find out more information for a friend on their missing parent. After paying the 19.98 I was taken to what was supposed to be a full report. The report did not have any information that we could not have found for free google searching. Also, to get any additional information such as criminal checks and such that costs extra. I was a little frustrated so I thought I would enter in the information of my father and see what the report came back with. I was shocked to see that they had a completely incorrect birth date for him putting his age younger than me. I feel that this site is a scam and will not be worth the money. I experienced the same issue as another reviewer when I called and tried to get my money back all they could offer was to cancel my subscription, but would not refund my money.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Rhonda,

    We’re sorry to hear about your recent experience with our site. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Sales & MarketingPriceRefunds & Payouts

    Reviewed March 25, 2014

    I used Instant Checkmate for the purpose of finding out information to help a family member escape a violent relationship. We knew of several arrests/charges for violent behaviors but wanted specifics. The website advertises that they know detailed information on criminal backgrounds. I was utterly disappointed after discovering they had no access to mugshots nor updated criminal records and kept giving a sensor that their information might be shocking. I got no information other than very old traffic violations which you can access for free. They also encourage you to pay an additional $2 for a more detailed PDF version which I did with no additional information. Then they asked for 5 more dollars for a more in-depth report which I did pay and found out nothing more than he had a fishing license. The total was $27.

    I called the company to complain that they were a scam and I wanted my money back. They charge people for free information and that this was criminal. They did refund $15 1/2 of the monthly membership and $5 for the less than detailed 2nd report but refused to return the full amount. They professionally stated that they charge to compile free public information. Wow!! They distinctly lead people to believe that they can access more in-depth information if you continue to pay more and more. If you want to know a person's horoscope for a grand total of $27 this is the site for you. I am miffed and recommend that no one use this site ever. It is a total scam!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Leigh Anne,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed March 23, 2014

    I purchased online service to check information on a person. Information is incorrect then I was not provided with what I was told I would be provided with. They have hidden fees and when I called to cancel 5 minutes after purchasing product I was only refunded half. This is a scam and people need to stay away from this product that does not deliver what they advertise......

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Paola,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Refunds & Payouts

    Reviewed March 22, 2014

    I stumbled onto this website as I have a family member I wanted to check on. They stated they had a no hassle cancellation policy, so I paid the $22 for one months' service. After signing up and paying, they state my report is ready. When nothing was shared about arrests without buying the premium service for a one time $10 fee, ok. But when the information about marriages and divorces came up blank without upgrading, I felt like I was being used! I called the customer service and requested my money be returned. I couldn't get my money back, but my membership would be cancelled and no further charges would be made. I might as well flushed my money down the toilet!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Shannon,

    We’re sorry to hear that you weren’t happy with the information in your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and a senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePriceRefunds & Payouts

    Reviewed March 22, 2014

    Just want to inform anyone out there looking to sign up for Instant Checkmate, "Don't Do It". It's not very accurate and there are hidden fees when they say there are no hidden fees. After paying to sign up and doing a search it comes back and suggests that you pay $1.99 to receive your reports in a PDF. Then after you bring up the report of the person your searching you will find inaccurate and accurate information on just a few basics such as social media, names, age, very basic stuff, but oh wait then you can go to a screen where it will get you all the information your looking for but wait that will cost another $10 each as I refer to as a hidden fee, when they promote their site has no hidden fees!! You can find all the information this site gives you out on the net with very little effort for free. When I call they were nice and canceled my subscription but would not refund my money for a service I used for less than 1 hour. I wish I would have read some feedback on this site before getting sucked into it. My Fault I guess.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Troy,

    While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs

    Reviewed March 22, 2014

    Ran report on myself today (3/22/14) so I know what info should be in it. My birthday was wrong - my age was wrong - did not show my marriage or divorce nor a minor blib on my record from me youth. I have lived in one state - in one city my entire life and they couldn't get it right!!!!! When I called to cancel - Heather indicated that they can only provide what is available. So does that mean that can't provide info for Tennessee and if that is the case - that should have been noted on the site. Lastly, since I was married earlier - they should allow for at least one alternate name for the search. This was the biggest waste of money and time! If you want a PDF version of the report - it costs $1.99 - are you kidding me!!!! Instant Checkmate - in my opinion - is fraudulent. I found more info on myself just by "Googling".

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Patti,

    We're sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our team will be contacting you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceOnline & AppRefunds & Payouts

    Reviewed March 22, 2014

    I wanted to do a criminal back ground on my daughter's boyfriend so I paid the fee for Instant Checkmate of $22.00. I entered his information and the only thing that came up was his city and date of birth. I called the number on the site and spoke to operator to see if I was doing something wrong,. The operator informed me that there is a disclaimer at the bottom of the page that says, " Not all states release the criminal background of individuals."

    The site is an out and out RIP OFF. If what the operator said is true, then that's fine but as the site was gathering information you can see a bar that is loading with each category including criminal back ground! Furthermore, they should list which states don't release criminal background checks before you pay instead of taking your money and not refunding you. I called the operator not more than 3 minutes after paying and asked for a refund and he said he could not refund me but would cancel my membership. I will dispute this with my credit card company.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Glenn,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Profile pic of the author.
    Sales & MarketingRefunds & Payouts

    Reviewed March 21, 2014

    Today I decided to sign up for "checkmate". I was very disappointed when I tried to search criminal histories and found that the information was not correct. I know this information was incorrect because I deliberately looked up a person who I am positive has been convicted of DUI's and drug charges. When I looked up this individual nothing came up. I proceeded to look up my own name and there were NO results. I called to cancel my membership and learned I has been charged 10 extra dollars for each search because the membership I chose did not cover criminal or sex offender charges.

    When I called the man that helped me he insisted that the website said this, "Wasn't that the whole point of finding 'shocking' information?" Not only that but there wasn't even a notice that I was charged the additional 10$. In the end I owe 70$ for 15 min of wasted time. The man said the best he could do was reimburse me for two of my premium searches a total of 20$ and unlimited searches for 3 months (no thanks, I don't find your "shocking" information helpful). All in all, I find this website to be a scam although the horoscopes were fun, too bad that is FREE information online anywhere else.

    Thanks for your vote!
    No response received
    Customer ServiceOnline & App

    Reviewed March 21, 2014

    I opened an account to get a report on someone and the report had many errors. I was charged extra to get a PDF report but couldn't get it to print because I didn't have Chrome. The website doesn't tell you that. Called the service department and requested a refund because the report had many errors and I couldn’t get it to print. Was told they would refund half of my money. This was a total rip off. Did not get a report that was worth anything. Would not use this service ever and I mean ever again!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Becky,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Amanda increased rating by 2 stars.
    Customer Service
    After a positive interaction with Instant Checkmate, Amanda increased their star rating on March 26, 2014.

    Updated review: March 26, 2014

    Very Helpful!

    Original Review: March 20, 2014

    The only reason I signed up for that crap is to find out if someone is married. They didn't even have the marriage information on a person I was looking for and they still charged me $45. All the information they had up there I knew already, so they basically charged me for nothing even after I called them and told them that I wasn't happy with their services.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Amanda,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 10, 2014

    They pull you in saying you will find "Shocking information" about the people you are looking up (Arrest records and so forth). What a crock! I found out nothing. Then tell me on the phone they can tell me that info. by law. I went through hell to try to get a refund. Wish me luck. Don't fall for it people! I found out more from public town records. They should shut these rip off artist down.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Cynthia,

    We're sorry to hear that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 10, 2014

    I joined instant checkmate on 03/05/2014 to find out information about my children's father. I agreed to pay the 22.86 monthly fee and 1.99 pdf file download. I continued searching my children's father, nothing came up. He has been arrested dozens of times, in two different states and not one single arrest came up, I was furious. I pressed the premium button, not knowing it was charging me. I decided to search myself and became more furious. My information on myself was outdated and incorrect. My address was from 6 years ago. It also never showed that I had been married. I researched a few people that I knew things about and knew they had records. Nothing came up. I can find updated and more information on a google search. One person I searched was a felon and had spent years in prison and still nothing came up. I was pissed. Omg! What a waste of money!

    I called and cancelled my subscription within minutes. I looked up my credit card transactions for that day and there are 4 transactions within minutes for 19.99. I never agreed to those transactions, ever! I am very upset that I wasted my time with this company. I called customer service to see, if I could not get my money refunded and the representative acted like I was stupid. Why am I going to pay 22.86 a month for obtaining a bunch of crap and then have to 19.99 a person to obtain more crap? I want my money back! I emailed customer service and still have not heard back. I faxed my info into the BBB and have not heard back. Someone shut this place down!!!!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Nancy,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and someone from our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Resolved outside ConsumerAffairs
    Sales & Marketing

    Reviewed March 9, 2014

    The website makes it seem as if there are criminal records for the person you are searching when in fact there are no such records. It is a scam to get you to make a purchase. The company then fails to cancel your account when asked to do so and they then charge your account.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christopher,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain

    Reviewed March 9, 2014

    What a rip off. Cannot believe they have not been shut down yet. There has to be some kind of regulatory body that oversees companies like this. Do not waste your money. You will get more information on a free Google search than being scammed out of at least a minimum of $20.00. Give or take a few pennies, since you will not get a receipt for your payment and then they have the nerve to ask for another $1.99 to view "their report" in PDF.

    Well there will be nothing to view in PDF. All you will get is an address and the astrological sign of the person you are trying to get information on. All I tried to do is help out a friend to find out who is trying to swindle her out $ through an online dating site. But I think I drew the short end of the stick. It's me that is out of some money now. Will try to contest the charge with my CC company and hope for the best. Anybody please, speak up if you have been taken too by this service. Together we are strong, together we can demand some actions to be taken by our governing bodies.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Augustine,

    We’re very sorry to hear that you weren’t able to obtain as much information in your report as you'd hoped. Our developers are always working hard to integrate the most up-to-date records into our reports. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We sincerely apologize, and a senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed March 8, 2014

    Used Instant Checkmate. Contacted them to cancel the "service", almost immediately. Well just found out that I've been charging $22.86 from my bank account for 13 months. If I knew I was getting billed for this, I would have used the service continually and for many, many times. I admit that I did not check my bank statement with more scrutiny, but I was not supposed to be being billed for this service. I made a call to the phone # shown on my bank statement and supposedly they submitted a "fraud" inquiry and canceled this account - again. I was definitely tricked, hoodwinked and scammed by them.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Frank,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & Payouts

    Reviewed March 8, 2014

    Ordered the service, checked out mine, my mother's and sister's. What little that came up was mostly incorrect and at that, there was not much. Immediately called to cancel and had a big hassle. First they would only cancel for future months but not refund the $22. After asking for a supervisor and a long hold, they offered to refund half. Another long hold and finally they agreed to refund the fee. What a joke. Scam.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Trish,

    We're sorry to hear that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Kathy increased rating by 2 stars.
    Customer Service
    After a positive interaction with Instant Checkmate, Kathy increased their star rating on Aug. 15, 2014.

    Updated review: Aug. 15, 2014

    It took me 5 months to get my money back, but at least I got it.

    Original Review: March 7, 2014

    I decided to trust Checkmate to get some information about someone that I felt was important, but all I got was general information for $22.00. It was a waste of money and time. First I have to say, you get no receipt to your email for the charge. Second the information was nothing above doing a Google search on someone. It is not an updated information site and showed very limited amount of things unless you (upgrade for more)! Don't waste your money people. You will be just throwing it away for nothing in return.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathy,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Profile pic of the author.
    Refunds & Payouts

    Reviewed March 7, 2014

    This is a total ripoff. They tell you they have processed criminal arrest records on a person to entice you to sign up, and then there is nothing. Not enough as much info as you could get from a less-expensive service like Intelius or US SEARCH. And then if you complain to them, the most you will get is half of your money back. Don't do it!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Emily,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed March 7, 2014

    Sign up for the $56.99 premium membership to find out the person's name (which you already knew) and their horoscope sign THEN get charged $19.99 to get other information that you already probably knew such as the state they live in, their old address, and where their social security number was issued. SCAM! I called to cancel three minutes after finding out I can get more information from their private Facebook account and instead got a 50% refund. When this goes to class action suit from all the scammed people, let me know.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Ali,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. Also, we apologize that you were unable to reach a satisfactory resolution when you reached out to our member care team. A manager will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePrice

    Reviewed March 6, 2014

    When will I learn. It was important to me to find someone. Found the family on Facebook and followed a trail. It lead me to a company called Instant Checkmate. Like a nut I paid the 25.00 to what I hoped would be good info. What a joke. Each step I wanted to take was going to cost me more and more money. I called to complain. I was told to send my complaint to Instant Checkmate on the net. It's quite a racket they have going and I cannot believe I fell in to the con before checking them out.

    Don't fall for the easy to find someone if you are ever on Facebook and feel desperate. I already knew the person’s name & birth date so why would I want that info. If you truly want to find a person it might be less expensive to hire a detective than to keep upgrading with Instant Checkmate and continue to get nowhere.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Barbara,

    We've very sorry that you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sales & MarketingPriceStaff

    Reviewed March 6, 2014

    They sucker you in with an "unlimited" for 1 month membership - but once you hand over your credit card number and get to the next step - they charge you $19.99 for anything beyond the name and address. I paid this $19.99 and guess what... The information they gave me was not much more than name and address. I know for a FACT that the person I was researching has a criminal record - and nothing showed up. I called Instant Checkmate immediately to cancel my account and see if they would refund the money. Absolutely not. This company is a scam, and a waste of money. A Google search for this person turned up more information than they provided me with. Stay away... Stay far away from this company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Christine,

    We’re very sorry to hear you weren't able to obtain the information you were looking for when you signed up for our site. Our data providers are always updating their information, and some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed March 6, 2014

    I wanted to find out why guy across the street has cops looking for him as I have small grandchildren that visit. All I got was his name, age, address, and zodiac sign! Duh, I knew these things already. **, this site is a total scam. I called and got only half my money back. Do NOT fall for this! Contrary to what they say to lead you in, you will not find out anything "shocking and graphic". And to "qualify" for further info, you have to pay more money, AFTER you've already paid!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Maru,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Sales & Marketing

    Reviewed March 4, 2014

    I paid for a months worth of reports, and all I got was where they lived! No report on marriages divorces, or anything else. I cancelled my card to stop any other withdrawals coming out. This company is a total scam. My dog could have found out more than them, for free. Don't waste your time or money on these scammers.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Jill,

    We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed March 4, 2014

    Am angry with myself for falling for this scam. I found that claims on website are misleading, service provides no detailed info, and my results contained incorrect info. Was especially interested in obtaining a criminal record. Site says that public records (criminal, marriage, divorce, etc.) are not released. If Instant Checkmate already knows that public records are not released why do they infer over and over again that the records are available? Bait and switch. Also, I've tried to do the Opt Out option to get my info out of their database. Keep getting message that my request was 'unable to process as the authentication token has expired' (paraphrased). What's that all about?

    Lastly, I subscribed to the $1.00 trial offer and today evidently clicked on the Premium button. I didn't realize what I had done until I was checking my bank statement (and by the way, this just tells you how there isn't really any discernible difference between the 2 levels) and found the charge. I called CS immediately, explained the situation and that I wanted a refund. At first, I was told they didn't refund in this situation. I found that unacceptable and insisted it could be done. Rep went off line and when he came back he said they would do it (I'll keep checking my bank statement to make sure it really happens - rep said 3-5 days). Then the CS rep told me I was rude! Rude or not, insulting the customer is not good business. Shame on you Customer Service! Would not recommend - Avoid - Scam.

    Thanks for your vote!
    Factual basis uncertain
    Refunds & Payouts

    Reviewed March 3, 2014

    I just paid for a full month of Instant Checkmate and I entered the names, addresses, birth dates etc of two known felons with many records of arrests and Instant Checkmate could only give me their horoscope!!!!! I WANT MY MONEY BACK NOW!!!!!! THIS SITE IS A JOKE!!!!! I went on a free site in Fort Bend County and used the sample site and got a lot more than a horoscope!!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Andrea,

    We’re very sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Refunds & PayoutsStaff

    Reviewed March 2, 2014

    Even though I requested information about known criminals (full name, state and D.O.B.) Checkmate was only able to discover the person's horoscope! Really? I want my money back A.S.A.P! The online service promises to be forthcoming with more information for an extra $$ and even more $$ to have the details sent in a PDF, all the while I was warned about the graphic nature of the information. The big news... the man was a Libra?

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Amy,

    We're very sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServicePriceRefunds & Payouts

    Reviewed March 2, 2014

    I used this site like many others have for the free trial, to look up the information about myself. No useful information unless I wanted to spend more money for the premium information. I didn't cancel the free trial and after looking at my bank statement 2 months later I realized I was being charged the $22.86 for the past 3 statements. So I went on Google and this is what I found:

    Instantcheckmate.com - Criminal Records $9.86/Mo. 1) Enter Name and State. 2) Access Full Background Checks Instantly. Search Public Records Public Arrest Records Instantly Online. Instantly Online. So how was I being charged $22.86 a month? Then after calling them, they said because I didn't cancel the free trial and it being at the end of the month, I would not get a refund for any money charged to my credit card. Because I was now a member being charged for 3 months, I now wanted to cancel my membership. There was no useful information on this Instantcheckmate unless you paid "MORE MONEY", and seeing how I did pay a monthly membership, with no money being returned, I wanted access until the last day possible. That gave me less than a week.

    I tried to look for a friend today so I went back on Instantcheckmate, entered the name with no useful information that I could use. It did say if I wanted more useful information, then I had to upgrade to a "Premium Report" with no information on how much more it would cost. So like a fool I did upgrade not realizing they charge extra for every PREMIUM search. But how much extra? That information is unable to get unless you actually call the 1-866-490-5980.and speak with someone. Oh yea, they do send a confirmation e-mail but it never gives the amount charged either...

    Congratulations on upgrading your Instant Checkmate search result to a Premium Report. You have been charged a one-time fee to add Premium Data to the report you viewed. No other charges will be made for this service and you can access this Premium Report for as many times as you like while you are an active customer. Enjoy! What is there to Enjoy? I sure hope you enjoy the money I gave you for really nothing. I expected more truthful information than what you deliver for the money you charge. SHAME ON YOU.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Dana,

    We're so sorry to hear about your frustrating experience. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. We do appreciate your feedback as it allows us to better ourselves and our service. We want to get this issue resolved for you as soon as possible, so a manager from our member care department will contact you privately.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceOnline & AppRefunds & PayoutsStaff

    Reviewed March 1, 2014

    I searched for an old friend and was promised "graphic information"... I was even asked to "ok" the fact that I was going to see said "graphic information". So I paid my $22.00 or so, and I saw his name (shocking, gasp) and his astrological sign (the horror). What a load of crap this website is! I could get more information on Facebook!!! But just when I thought I couldn't handle anymore of the "graphic information", the site almost, and I say almost, because it never did happen, almost let me see an arrest record... if I wanted to"UPGRADE" to a premium account or some other cow dung for $10.00 more.

    Then, when I called to get a refund, I was told that there was only 1 supervisor on duty (poor SOB must have had a sore ear from all the complaints he must hear on his shift). Oh, they offered me 1/2 of my money back...REALLY, so let me get this straight, I was still going to pay $11.00 for his name, astrological sign and his wife's name. No thanks, I am calling back when the so-called, banking people come on duty... and I will be filing a complaint with the BBB, even though the oh so courteous supervisor informed me they were a member of. Oh, I also forgot to mention that I got an email shortly after "enrolling" that I was approved for a loan, and thanking me for my service... WTF... scary folks and I know better. Shame on me for being so stupid, but shame on you 100 times more, Instant Checkmate for winning the Super Shady Award!!!!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Trina,

    We’re sorry to hear that you weren't able to obtain certain information in your report. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceSales & Marketing

    Reviewed Feb. 27, 2014

    Lots of promised data, no value whatsoever, they made cancelling hard and the operator will keep you on hold. They keep requiring add-ons to see all the data. Free sites offer way more data. This whole site is based on consumer ignorance and spam advertising. A single record ended up costing over $40.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Nicholas,

    I'm very happy that our member care team was able to completely resolve your issue. We strive to provide all of our customers with exceptional service, so thank you for allowing us to help you in this matter. If you have any additional questions in the future, please feel free to reach out to us directly.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 27, 2014

    I signed up to get some information for the "services" they claim to provide. All I got out of 8-10 searches was a name and address. I can get that out of my phone book. It said upgrade for the info I was looking for (an additional $10.00). I paid it. It didn't give me the information. When I called customer service after 10-15 minutes on hold (twice) I got 50% credited back to me for the membership + the $10.00. However, they didn't seem to want to close my account... When I asked to speak to a manager "Theresa the supervisor" says that she has nobody to transfer me to. She said "I will put in a request for someone to contact you back in 3-4 days." She said "so do you want the refund?" I said "well I want the full refund, but I don't want the account." She said "you are paying for using our services.. not for the information." Last time I checked... the yellow pages were provided online (it's free btw). So I said "someone will contact me in 3-4 days..." She said, "I said I will put in a request." If I am paying for that "service" I think they owe me money.

    Thanks for your vote!
    No response received
    Refunds & Payouts

    Reviewed Feb. 26, 2014

    This site promises the world and delivers nothing. I did a background check on a guy I was dating and they said it had "graphic, shocking information," and of course I was intrigued, then the background report contained nothing you can't just google. It didn't tell me anything about any previous arrests or what they were for. I want a FULL refund and I'm going to spread the news everywhere about Instant Checkmate being a SCAM. Wish I'd done my due diligence before parting with ~$50 because of this bogus site!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Meg,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and someone from our team will be contacting you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceStaff

    Reviewed Feb. 25, 2014

    I did a search prior to me purchasing the 22.86. On the search result it was showing the person's name I was looking for with the correct city and state. I tried to click "Access Report" and it prompted me to purchase before I can see the information about the person. It teases you that it would show the address, the number. So I purchased it for 22.86.

    After I purchased, it directed me to a blank page. So I had to call as if it may be a technical glitch. The representative I talked on the phone recommended me to use Chrome while she searched for another person I was trying to look for in another state. I said that it's not the correct state, that's her old state, that's her old name. Anyway, once I logged in in my account using Chrome, I did the search myself and found again the name of the person I was looking for in the correct state. I click "Access Report" and it doesn't show anything. The person on the phone said the information has been deleted. So why then show it on your results if you don't have information? She said it's not a guaranteed result. I asked for refund and she said I can't take a refund.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Customer ServicePriceRefunds & Payouts

    Reviewed Feb. 24, 2014

    I signed up to find information on a woman I was dating. There was no additional information provided by Instant Checkmate claiming they were doing their various searches then age and some previous cities the girl lived in. The girl had told me she had been arrested numerous times and no arrest records were shown. That she had been married 2 times and no marriages were shown. This site is a complete SCAM. I immediately called, canceled my membership, and asked for a full refund and the operator tells me that he will cancel my membership but cannot give me a refund and kept repeating himself. SCAM. $22.86 for a monthly charge and an extra $1.99 for a PDF.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Terry,

    We’re sorry to hear that you were unable to obtain more information on the woman you searched. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 23, 2014

    You are running a fraudulent site. I ran an inquiry on myself. It told me the report contained graphic info etc. I know for a fact I have no record. My job requires that I have a background check and fingerprints taken frequently. If I had a record or was a victim of fraud I would know it. I am reporting you to BBB and the other agencies. Shame on you!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Caroline,

    Thank you for your feedback. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePriceOnline & AppRefunds & PayoutsStaffTransparency

    Reviewed Feb. 22, 2014

    First of all, ALWAYS DEMAND THE FULL REFUND! Take the time to make sure you get every cent back! If they say they will return everything and they haven't within a few days, call them back and demand that they pull the call! I have worked in a call center before, I know exactly what they're doing. With that being said, I went to Instant Checkmate to do a background check, and like others have stated on this website, absolutely no information was provided other than very basic information (names, pretty much). Because the website is intentionally misleading, they pretty much lead you into buying yourself into their premium report as well. An initial $22, an additional $19.99, and then some absurd charge for $1.99 for a PDF file. I called them to get a full refund and the lady I spoke with spent an ungodly amount of time trying to explain everything and "help" me find what I was looking for.

    In that time, I was able to look up the information I needed on other websites so I asked for a full refund. She immediately offered to refund 20%, I absolutely declined and told the lady I wanted a full refund, and she said that she would have to talk to her supervisor because they typically do not do that. "Ok, I'll wait, go talk to your supervisor." She comes back, offering me half this time. Absolutely not! I'm not going to bargain over MY money, thank you. She then puts me on hold again to talk to her supervisor, comes back and says that she will refund the $22. Ok, that's wonderful... but what about the $19.99 and $1.99? Basically, she put me on hold 2 more times, assured me that EVERYTHING would be refunded in 3-5 business days.

    A week goes by... take a look at my bank account, $22 was refunded, but nothing else. I call them back to explain the situation, and what do you know, I was told there were never any refunds for the $19.99 and $1.99 and that since the account was closed out already, they couldn't do anything. Now, up until this point, I was extremely courteous and pleasant (because I know they have a job to do, I've done it before, but I draw the line at lying to a customer and not issuing a refund when it was promised), so when they told me that, I informed them that I want my money back and to pull the call because it clearly states that I would be refunded EVERYTHING. I pretty much cut to the chase and the lady was very helpful in making sure the call was pulled and I was ultimately given a refund.

    To wrap all of this up, I just want you to know that it is possible to get your money back from this company but like me, it may take over a week AND after making several calls. I'm positive they count on people to forget about it or not want to take the time to deal with it... but there's no way I would ever let a company like this keep even one cent of mine! Demand a full refund!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Jessica,

    Thank you for your feedback. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Sales & Marketing

    Reviewed Feb. 21, 2014

    On or about Feb. 21, 2014, I was offered a free trial to above mentioned website for a $1. Sound like a great deal right. I ran my own name and it gave nothing it promised as far as arrest records go. Total scam, and I better not be charged their monthly free after trial expires...

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Cindy,

    We're so sorry that you were unable to get the information you wanted during your free trial. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 21, 2014

    I signed up for the teaser $1 service. It then said that it found information of the person I was searching for but for anything useful it would cost more. I chose not to pay more and then they started charging my card monthly. When I asked the call center rep Diane about it she said, "The charges are your fault and we don't refund." I asked for a manager and she hung up on me. After several calls, I finally got them stop the monthly fees but I was not refunded for all the money they fraudulently charged me. Stay Clear of this Scam.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Tim,

    We're sorry to hear that you had a negative experience with our service. Our management team is currently looking into this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 21, 2014

    I had purchased reports from Instant Checkmate and left a review previously expressing my dissatisfaction with the reports, as they did not give me the information I was looking for. I got a prompt response from the care manager and she was very helpful, but unfortunately I was not able to take their calls because of my work schedule. I called in tonight to see if this issue could be resolved and spoke to a representative named Bryson (sp?). He was very professional and courteous, and wanted to help get me a refund. He also empathized with my frustration, and did the supervisor I spoke to, but unfortunately did not get her name. I am pleased with the outcome and the great customer service I received and if anyone has some of the same issues I did, they are more than willing to work with you.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    We're so happy to see that your issue has been completely resolved and you've increased your star-rating. Thank you so much for allowing us to help you, and feel free to reach out to us directly if you have any future questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Sales & Marketing

    Reviewed Feb. 20, 2014

    I pulled my own name to see what is out there on me and the facts are that I was married and divorced, however this site says that there are no marriage or divorce records for me. There are other items about me that I am not willing to disclose here, but none of those items appeared on this site either. False advertising, misrepresentation. Absolute waste of money!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Darrin,

    We’re so sorry that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and a senior member of our team will be contacting you to resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 20, 2014

    I used Instant Checkmate one time, and did not get any useful or meaningful results. When I used their service, I never intended to subscribe to a monthly service and I did not check any boxes to make that choice. I saw an initial bill on my credit card, then after a few months, I saw a $22.86 "monthly" bill. I called to inquire and was lectured about how I "agreed" to their "subscription service". They only agreed to cancel the monthly subscription which I never made in the first place!!!! DO NOT USE INSTANT CHECKMATE!!! THEY ARE A RIPOFF.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Gene,

    We're sorry to hear about your recent experience on our site. We are currently looking into this issue. Feel free to contact us directly if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed Feb. 20, 2014

    On or about 2/16/2014 I was trying to help a friend with problems stemming from a previous arrest and a warrant issue. All I needed was the dates of these. Instantcheckmate.com made it sound like they were professionals who could do this for me, that is, find previous arrest records, etc. They charged me about $22 for a one month membership then another $19 for a one time advanced search on the person I was helping. The site did warn that not all records are public so their report may be incomplete but also warned that the info they find could be shocking. Well, the only thing I found shocking was how useless and incomplete the report was. There was nothing more than what I could get off Facebook. I complained and they only refunded $11. I eventually found what I needed with some time and phone calls, but at least it was accurate. In my opinion, Instantcheckmate.com is a scam and should not be allowed to operate. Someone needs to start a class action.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Richard,

    We're sorry to hear that you had a negative experience with our service. We are currently looking into this issue, but you may contact us directly if you have any further questions.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 20, 2014

    Instant Checkmate claims to have information, but they don't have anymore than the free services you get from White Pages, Spokeo, Intelius & numerous other sites. Even if you pay the "premium" service fee, they will not guarantee they will have anything. They don't even provide public records such as marriages & divorces. This is a rip off of your money. Do not use this site.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathleen,

    We're sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

    Reviewed Feb. 19, 2014

    Talked to man about charges. I did not agree to the balance - as they said in a letter to me. They charged $1.00 immediately for trial membership that is good for 5 days. I was checking on someone, taking 5 to 10 minutes. So, if $1.00 for 5 days, how come I got charged $29.63 for a month. Also charged $19?? He said maybe he can get back $19?? But has to ask manager. To my surprise, there was a credit on charge card for $19?? No return call. I got angry when he said "read the terms" and told him it was not right to charge such an amount and I wanted my money back except the $1.00. I will never deal with them again. Someone needs to make them stop doing this to people. PS - forgot to add another $1.00 charged.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Sarah,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A senior member of our team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Sam increased rating by 2 stars.
    Customer ServiceTransparency
    After a positive interaction with Instant Checkmate, Sam increased their star rating on Feb. 24, 2014.

    Updated review: Feb. 24, 2014

    Shortly after posting my review, a nice person from Instant Checkmate named Teresa called to discuss my problem. She clearly explained that they do their internet search based on a person's name. They do not use social security numbers. A search based on name is the normal case for internet searches since few people have access to someone's SSN or would be comfortable using it online. In my case, the search only produced my birth date. Teresa said that customer satisfaction was important at Checkmate and because I was not satisfied, they would refund the $30 charged for one month of service. The money was credited to my Visa account the following business day.

    Teresa was very professional and the company came through on its guarantee of full customer satisfaction. I think the company handled this very well.

    Original Review: Feb. 18, 2014

    I wanted to run a check on myself just to see what was out there. I did their promo search for $1 and got back my birth date and astrological sign. For $20 more, they offered some more info. I chose not to invest any more with them. Because I didn't call right away to cancel, they charged my credit card $30 for a month of service. So I paid $31 for my astrological sign. Steer clear of this company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sam,

    We're pleased to see that your issue has been completely resolved and that you've increased your star-rating. Thank you for allowing us to work with you to reach a resolution. Your feedback is greatly appreciated, so feel free to reach out to us directly at any time if you have additional question or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 16, 2014

    As with so many on their site I got no new information despite paying for their premium account. Was unable to get their customer service line so spoke to my bank who suggested replacing my debit card with one with a new number. That didn't work either... They simply started charging the new card having got its number somehow. Totally non authorized charges which seem impossible to stop.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Michael,

    I'm very sorry about your negative experience with our site. Our team is currently looking into the problem that occurred with your debit card. A manager will be contacting you privately in order to resolve this issue for you as soon as possible.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Pamela increased rating by 4 stars.
    PriceRefunds & Payouts
    After a positive interaction with Instant Checkmate, Pamela increased their star rating on March 25, 2014.

    Updated review: March 25, 2014

    Instant Checkmate very promptly contacted me about issuing me a refund, the person I spoke to Norman was very polite and understanding of the situation and as I stated offered my refund very quickly.

    Original Review: Feb. 15, 2014

    I got the free trial 5 days for $1.00. I had a premium account. I signed up and I canceled within the 5 days. The report I got did not have all the information I wanted. They lead you to believe they can give you social security numbers when in fact all they do is verify the person has one. The report is useless. I had cancelled within the time frame. I got my credit card statement today, they charged me the one dollar plus 19.99. Instant Checkmate says they only charged me a dollar and to contact my credit card company. I have to fill out a form, send it in to the credit card company and wait thirty days. This is not right. If Instant Checkmate can take your money right away they should refund it right away. Thanks.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Pamela,

    I'm very sorry to hear that you had issues with the billing process on Instant Checkmate. I know how frustrating this must be for you. A senior member of our team will be contacting you privately to get this issue resolved as soon as possible. In the meantime, please feel free to contact us if you have any additional questions or concerns.

    Sincerely,
    Member Services

    Instant Checkmate

    Customer Service

    Reviewed Feb. 15, 2014

    After seeing the advertisements I decided to check someone I knew a lot about to see if this could be useful. So I looked myself up. There was absolutely nothing useful there. All I wanted to see was my Marital information and Driver's license information. They did have my Astrological sign listed though. There was an additional (one-time) fee of $1.99 if I wanted to get all my lookups in PDF format - seriously. Also, I could have spent an additional $19.99 on top of the $22 charged for the unlimited one month of reports I'd already paid to get a premium report supposedly with more information. So five minutes after I signed up I called to cancel and asked for the fee to be returned.

    I was told I could get a %50 refund. The polite lady on the phone told me that their information is limited to what localities provide. When I mentioned New York, she said that California and New York are notoriously "quiet" states as far as sharing information. What I didn't mention was that my Driver's license is in Pennsylvania, and that I had a Speeding ticket in NJ a few years back. Are those "quiet" states also? I took the 50% refund. If that's the the norm, then they can get $11 from everyone that finds the service useless after the first look up.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Keith,

    We'd like to apologize that you were unable to obtain the amount of information you were hoping for. As our member care representative stated, there are certain regions that do not release records to the public, which can potentially create gaps in our data. We'd like to make things right, and a senior member of our team will be contacting you privately to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    No response received
    Customer ServiceStaff

    Reviewed Feb. 15, 2014

    After signing up for Instant Checkmates services for a full 6 months, I realized immediately that I have been scammed! I typed in eight people in my family and myself, and I am disappointed to report nothing and I mean nothing came up other than addresses, a few related people, and in several cases that was not even correct or the information was outdated! Divorces, marriages, births, phone numbers and apparently arrest records are all for an extra 19.99 per person. So what am I paying for... nothing! Save your money! I really don't even want to give it one star.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kelle,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and a senior member of our team will contact you privately to work out a resolution.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Sales & Marketing

    Reviewed Feb. 14, 2014

    I signed up for 6 month service. This was so useless. Any information that I got was old. You can get more information from internet Google search FREE. I even did a Premium for $19.95 (for only 1 person) more for info I should have been able to get that was nothing. Called to cancel. They would only return half of my 6 mo. fee, none of premium. That was after I was furious at their service they provide. Anyway, they are a complete scam! Do Not Waste Your Time or Money With INSTANT CHECKMATE!!! Scammers!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Cynthia,

    We’re very sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states' definitions of public records, some reports may be incomplete for people living in certain regions. We apologize, and a senior member from our team will be contacting you in the next 24-48 hours to resolve this issue.

    Sincerely,
    Member Services

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Feb. 13, 2014

    I responded to their ad on aol and thought it looked like a legitimate service. I was doing some background checks over the web in public records and it became tiresome so I lazily signed up for this service, one site for all. Well when I paid for a month, did the name I was checking, it came back with address's which I already knew and his zodiac sign. To get anything of substance you had to pay another 20 bucks right then I knew it was a scam. One field they had I was interested in was licenses, it came up with none when I know he had several but this site only gives you faa and dea. I called immediately to cancel and told them it was a farce. Well after checking with them I got a 50% refund. It's a crooked site and I think all the positive remarks on yelp for this company is done by instant checkmates agents or employees. Pay attention to the negative comments on yelp. They all complain about the same thing crooked company.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Jim,

    Thank you for your feedback. Our management team is currently looking into this issue. In the meantime, you may contact us directly if you have additional questions or concerns. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Price

    Reviewed Feb. 12, 2014

    I inadvertently got directed their website, so I decided to to see what information was available about myself for free. It turns out ABSOLUTELY NOTHING! So I decided to pay the monthly charge of $22.95 and you receive a basic report that tells you who you are, where you live, your address, date of birth, astrological sign etc. All simple and basic information that anyone can obtain for free. So I thought I would upgrade to the premium report for an extra charge of $19.95... this is just as weak and bad... They don't provide you with any information that one couldn't easily obtained for free. Plus it claims it will provide traffic ticket info and criminal history... it DOES NOT! Plus if you want to print out any of this worthless information there is another charge of $1.99.

    After spending all this money ($40.00) and reviewing the worthless data... I immediately called my credit card company. Visa helped me negotiate with Instant Checkmate customer service person (Joel) that they would refund 1/2 of my spent money and cancel my supposed subscription. In retrospect, I should have researched this company before giving them my hard earned cash. I should have read all the bad consumer information that is available on sites like this. A valuable lesson was learned today!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Robert,

    I’m very sorry that you were unable to find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. We want to make things right, and a senior member of our team will be contacting you within the next 48 hours to help resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Staff

    Reviewed Feb. 12, 2014

    As others have said, wrong info, no actual useful or new info on the person I looked at. I paid for what was supposed to be a one time report, and ended up being charged this amount every month, which I did not sign up for. Never use this company!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Fran,

    We're sorry to hear that you had a negative experience with our site. Our management team is currently looking into this issue. If you have any additional questions in the meantime, please feel free to reach out to us.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received

    Reviewed Feb. 12, 2014

    Against my better judgement, I tried this service and as I suspected it was a complete waste of time and money. Scam. No information you couldn't obtain from a Google search.

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Christine,

    I know how frustrating it is when you don’t get the information you were expecting. Our team is constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 11, 2014

    I paid their one time monthly fee of 22 dollars, and found all the little information they give you to be very generic and useless, and all I already found on my own. So I thought I'd buy a premium report for 19.99, STILL NO USEFUL INFORMATION!!! They gave very little info, so disappointed that I wasted over 40 dollars on this crappy site. DO NOT USE, ALL THEY DO IS RIP YOU OFF AND THEY PROVIDE VERY LITTLE INFORMATION!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Elizabeth,

    I hate to hear that you didn’t find the information you wanted in your report. We strive to provide our users with as much data as possible, but unfortunately it appears that we don't have access to certain records on the person you were searching for. I want to sincerely apologize for your frustrating experience, and we'd like to resolve this issue for you. A senior member of our team will be in touch with you shortly.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain

    Reviewed Feb. 11, 2014

    I was told by a INSTANT CHECKMATE REP that I COULD obtain Police Reports if I signed up and paid the fee. That was inaccurate. It ended up that I paid 50 plus dollars for information that I already had and NO POLICE REPORT as promised. I do not recommend this site to ANYONE.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Tamara,

    We're sorry that you we're not happy with our service. Our management team is currently looking into this issue. If you have any further questions or concerns, you can reach out to us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received

    Reviewed Feb. 11, 2014

    Instant Checkmate gave me the information I needed to not only verify the identity of online contacts, but to insure they were not criminals! It gives me peace of mind about the individuals I am in contact with! Thank you for the service you provide!

    Thanks for your vote!
    Instant Checkmate
    Response from Instant Checkmate

    Hi Deb,

    That's great news! Verifying the identity of your online friends and acquaintances is always a smart idea, so we’re happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Reviewed Feb. 11, 2014

    This site is a complete rip off. You can get the same information found on it at Peoplefinders, they just export your search for the "basic product" from Peoplefinders. It has warnings saying you may be shocked! How stupid, and how stupid I was to give the ** 22 dollars for what I could find out for free....

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Greg,

    I'm so sorry that you weren't able to obtain the information you wanted on your Instant Checkmate report. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for, but we are committed to resolving this issue for you. A senior member of our team will be contacting you privately within the next 48 hours.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed Feb. 10, 2014

    I signed up for the $1 for 5 days. I was looking for additional information on friends I have lost contact with. The initial report didn't tell me anything I didn't already know, from free searches. It ask if you want to know twice as much, I clicked below that. They did state that they had to pay for the extra service or searches. They stated I would be charged a small fee. I was thinking a couple dollars. The next search I went through same process. The 2nd time the screens were different. I noticed the $19.99 (small fee). I checked my online banking account, it was there. The hidden records were completely worthless. Contained an old phone number that belongs to someone else and 2 worthless email accounts that no longer get checked. That I already had.

    "Hidden data is only available to users who qualify for a Premium Report. A payment of $19.99 will be applied to the credit card you have on file. The purpose of this charge is to cover the fee that we must pay to access this highly guarded information. You will NOT be charged again for this service, and you may view this information as long as you are an active member." To me it sounds like once you pay the $19.99 you can use that option without paying for it again. Go to another search and you will pay for it if you want to see the hidden content. Not that it is any good. Evidently you can look at the 1 result you paid for as many times as you want without paying again. That isn't the way their ad reads or sounds to me.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Ronnell,

    I want to sincerely apologize for your frustrating experience with our Premium Reports. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. A senior member of our member care team will be contacting you within 24-48 hours to help resolve this issue. In the meantime, please feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Price

    Reviewed Feb. 10, 2014

    I was interested in reviewing my background information. I knew going in that it was probably too good to be true. My birthday was just wrong. Not a little wrong. Wrong month, wrong year, wrong age. Where are those public records supposedly pulling from? Don't do it. It's not worth it.

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    Response from Instant Checkmate

    Hi Jessica,

    I'm sorry to hear that you weren’t happy with your report. Our developers are always working to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. Again, I apologize for the inaccurate data in your report, and a senior member of our team will be contacting you within the next 48 hours to help resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Price

    Reviewed Feb. 9, 2014

    Very frustrating experience. After going thru all their steps I was informed of their pricing tiers. Wasted my time as I didn't see a price tier that applied to me. Seems unfair. They should post their pricing tiers at the start of the process, not when your report is dangling in front of you, just out of sight, waiting for your price selection. There should also be a price for just one report, which is what I wanted, not lots of reports. May or may not come back to this site for what I want. May check another site first.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Leslie,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. I'm very sorry that you had a frustrating experience with our pricing system, and I want to let you know that we’re committed to making things right. A senior member of our team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    PriceOnline & AppRefunds & Payouts

    Reviewed Feb. 9, 2014

    Well, it seems they tried to checkmate me this morning. I paid for a one dollar trial. It explicitly states, "All the searches you want", for the trial period. Well, I viewed relatives. So I clicked on one - which was to the right of the webpage. An "attractive color banner" drew my attention. Well upon clicking back to my right on my browser, I noticed "now appearing" in faded grey letters, fine print of $19.95. You mean to tell me every time I click on a relative banner I would have been charged this fee!? I immediately closed the website off my browser. In summary, the NAVIGATION of their website is very misleading. I called explaining I had been there for a minute. They would not refund my $19.95. I explained just what I wrote here and asked for a supervisor and was granted the refund. Only to back in my account in 5 business days. In closing, the initial report I was seeking was for myself. There was nothing there and they had all the wrong information about ME. What they did have was my RELATIVES! Oh now I get it! The odds are, most people WILL CLICK on their relatives. Then be charged $19.95! I feel sorry for you if you have a big family. Glad I am a chess expert. Nobody is check-mating me! Thank you!

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    Factual basis uncertain
    Customer ServiceSales & Marketing

    Reviewed Feb. 8, 2014

    Checkmate advertises that for $22.86 you will have unlimited access to criminal records for a month. Once you sign up, it then implies that to get anything beyond minor traffic violations you must pay an additional $19.99, which I did, only to find out that no additional information was provided on anyone about any arrests. When I called to inquire they finally admitted that they provide no information beyond basic information which is public. They advertise as finding out "Shocking and graphic information that may be disturbing", what a crock, this is a total scam, don't waste your money!!!

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    Factual basis uncertain
    Refunds & Payouts

    Reviewed Feb. 8, 2014

    I signed up for Instant Checkmate and everyone I checked either didn't have ANY information or the information was incorrect. When I asked for a refund I was told NO because the disclaimer said some of the information may not be correct.... But ALL of the information incorrect.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Mia,

    We're very sorry about your recent experience with Instant Checkmate, and we know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and a senior member of our team will contact you privately to help resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    e.k. increased rating by 1 star.
    Customer ServicePrice
    After a positive interaction with Instant Checkmate, e.k. increased their star rating on March 17, 2014.

    Updated review: March 17, 2014

    Although I am not satisfied with the way the web site works, I am satisfied with the resolution of my complaint. The gentleman that called me was patient and listened to my concerns regarding the web site, he said he would forward my concerns to the company. Instant Checkmate refunded all monies that were charged to my credit card as a resolution to my complaint.

    Original Review: Feb. 8, 2014

    Unsatisfied, partly because of the company's policy of charging for every little bit of information and my stupidity for not noticing the extra fees. When I subscribed to the service, I received a report in the form of a pdf (had to pay an additional fee to receive it) with basic address information as well as list of relatives and lists of sexual offenders living close to the addresses on the report. However each time I clicked for more information, (such as a phone number) the service wanted to charge additional "premium" fees or an additional monthly fee for phone number look ups.

    I did not notice that it added fees automatically until I checked my emails and saw 40.00 additional fees charged to may credit card. I called the customer service number and they did agree to refund one of the "premium fees" of 19.99. They said that it clearly stated that more money would be charged "each time" you choose "premium Information". I enrolled and cancelled within the first hour and it cost me $40.00. Lesson Learned. Please read EVERYTHING very carefully before clicking any button for additional information.

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    Response from Instant Checkmate

    Hi Elaine,

    I see that your issue has been completely resolved, and I'm very happy that our member service team was able to assist you. If you have any questions or concerns in the future, please feel free to contact us directly at (866) 490-5980. Thank you again, and have a wonderful day!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Staff

    Reviewed Feb. 8, 2014

    I am very angry. I originally read an advertisement stating driving records available online. I proceeded to attempt to get a driving record of a specific person but was only given the person's birthdate, which I already knew, and a list of addresses the person has lived. The report also indicated very specifically, all the names and addresses of sex offenders that lived around the person. That was it. This person has been married twice and divorced once, but that information was not available for the report. They have been married for 37 years most recently!!! I will be sure to pass my experience on to others and warn them not to waste their money with this site.

    The only information I received was the list of sex offenders that live around this person. I could have went to the local police department and picked this up myself without having to spend all this money. My card was hit twice and I still did not get the driving record I was desiring. Pretty simple, but I guess I will not get it through this site unless I am foolish enough to keep authorizing more and more money to be taken from me. A very disappointing day to me. It's a shame so many companies nowadays feel proud to cheat the public. This company needs to be run out of business.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Rena,

    We know how frustrating it is when you don’t get the information you were expecting. We're constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. Again, we sincerely apologize, and a senior member of our team will be contacting contact you privately to work out a resolution.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received

    Reviewed Feb. 7, 2014

    Basically all that this did was confirm information that I already knew or provided. Name, DOB, Last known address. No marriage or divorce records, criminal history...NOTHING. Useless, you can accomplish this pittance of a service for free in the same amount of time that they took.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Eldridge,

    We’re sorry to hear you didn’t find the information you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can potentially create gaps in our reports. We'd like to make this up to you, and a senior member from our team will be contacting you privately to resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Transparency

    Reviewed Feb. 7, 2014

    It allowed me to find my previous addresses, nice to see for nostalgia sake, thus, upgrade from 1 to 1.5 stars. Like many other reviewers, doesn't have wedding information. It also lacks arrest reports. It posts red exclamation marks and gold stars besides possible names, but does not explain what the red marks imply... since it contains no negative information upon deeper inspection. Once inside, it provides disclaimers, suggesting federal records require full names and many state locations do not release certain records (for marriage and divorce). Unfortunately, you can only enter a person's middle initial; so even if you have the full name... you will not get access to federal records via this service.

    I did not subtract points when information is not released to the public, either state or federal. I did remove points for the over the top self promotion and failure to identify the potential lack of quality information. I also dislike having to manually dis-enroll myself at the end of my subscription, that should be automatic, but was painlessly accomplished. I do not recommend using the premium upgrade, as this covers tax, and property information. It does not give access to improve on above issues, as other reviewers have acknowledged. The charge is listed at the bottom of the popup for "premium" access. I think they should offer a small $5 charge for a 24 hour window of use, as a party conversation starter. Check yourself out for free, friends, I know I already have!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Steven,

    I see that your issue has been completely resolved with our member services team. I'm very happy that we were able to assist you and reach a resolution. If you have any further questions, you can reach us directly at (866) 490-5980.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Mark increased rating by 2 stars.
    Customer Service
    After a positive interaction with Instant Checkmate, Mark increased their star rating on Feb. 16, 2014.

    Updated review: Feb. 16, 2014

    Instant Checkmate has promised a refund of my money. It will take several days. They found out I was dissatisfied twice - once from my direct report to them and twice when I posted here.

    Original Review: Feb. 7, 2014

    The report I paid for told me my x astrological sign. Woopie. Yet it did not say we're divorced now for two years. It did not state other public records either. Consequence to me - I am out 22.95. Customer service says their site does not say they access every public record and I fell for that. I thought they were accessing every public record. This is crappy software and misleading offer. I won't enjoy my next 29 days of unlimited access because the access they provide is not what information I expected. Basic divorce info - give me a break.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Mark,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Staff

    Reviewed Feb. 7, 2014

    I'm highly disappointed in your service. All you have given me is people’s address and birthday. I could have found that without paying $60.00. All you did was continually ask me to pay more money. One person I searched I know has a criminal past but you don't even have that info. Very disappointing and I will not advise others to use your site.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Sheila,

    We’re sorry to hear that you weren’t happy with your report. We know how frustrating it is when you don’t get the information you were expecting. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and an executive from our member care team will contact you within 24-48 hours to resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Contract & TermsSales & MarketingPriceOnline & AppRefunds & Payouts

    Reviewed Feb. 6, 2014

    I Paid $22.86 for the 1 month subscription (unlimited access). I begin my search inquiry on a particular individual and basically get their first, middle, last name, other aliases, and possible relatives. Okay, interesting. I click on the "Arrest Records" tab and type in their name only to get nothing. The page did not specify whether or not the subject had any arrest records??? At the bottom of the page I type in the subjects name again and get directed to a page with a number of possible subjects. I click on the subjects tab "Access Report" located under the "Full Report" column and get directed to a new page that only shows their names and aliases along with birth information, AGAIN.

    Under the birth information headline another headline reads "Do you want twice as much information?" and has a "view now" tab to click on. I clicked on the "view now" tab and it directs me to new page stating "Your search qualifies for a premium report!" Seriously???!!!! If I clicked on "continue" at the bottom of that page $19.99 would have been added to the credit card I had on file, and according to what it stated I basically would have access to the subjects hidden data such as "sexual offenses, criminal convictions, weapons permit, property foreclosures, DUI arrests, And Much More!"...

    At that point I was very irritated that I would have to pay an additional $19.99 on top of the $22.86 to access things that I should have initially paid for. Outraged by the misleading website's initial offers, I called and spoke to a member care specialist and asked for a FULL refund of $22.86 and explained my issue. She said she would refund me 50% of my money back and explained why I could not access the subjects "arrest records". She basically said that subject I searched for probably did not have any arrest records at all and that their website has access to limited arrest records. No problem. I went back and searched for names of people I personally knew who had arrest records and came across the same thing...I only got the page showing their names and aliases, and birth information. In order to view arrest records I would have to purchase the additional $19.99 premium report. Something is definitely not right! I initially do not recall signing up and having the option to access basic reports or full reports prior to paying the desired package (1 month, 3 months, or 6 months of UNLIMITED reports)

    I log out and revisit the website and start the entire search/activation account process all over again with the intention of finding the option to chose/pay for the premium package offer with access to FULL reports. Maybe I overlooked it the first time. Additionally, I searched for something differentiating basic access compared to premium access to reports. I even checked out the terms and conditions page and got nothing. THIS WEBSITE IS MISLEADING AND PROVIDES FALSE ADVERTISEMENT.

    When you first sign up for your desired package (1 month, 3 months, or 6 months of UNLIMITED reports) nowhere on that sign up page( the page where you give your credit card information), nor in the terms and conditions, does it specify the TYPE of reports you are allowed to access. The terms and conditions section explains the difference between standard members and nonstandard members. But again, the terms and conditions page does not even tell you what is included in your report if you are a standard member or nonstandard member. Additionally, after you choose your desired package and put in your credit card information you have to click "View My Report" to authorize your account. Instead of "View My Report", it should be "View My Basic Report".

    Another thing I want to point out is before you get to the sign up page where you enter your credit card information the page prior to the sign up page (9 of 9 items) reads: "Best Value. At Instant Checkmate, we don't believe in hidden fees, secret trial periods, or individual report costs. We do believe in unlimited reports, security, and satisfaction for our customers. Your membership will automatically renew for the same term unless you cancel before the start of the next term. Full reports start at the low price of $9.86/mo." This whole statement letter is only available to view for several seconds before it directs you to the sign up page. If you are a slow reader you would miss out on the part where it reads: "Full reports start at the low price of $9.86/mo." This short viewing section is the only section where it brings up Full reports before making a purchase on your desired package. So AGAIN, at the sign up page there is no option to purchase Full Reports. All the purchase options display UNLIMITED reports. How do I know if the UNLIMITED reports include Full reports??? I did not even have the option to purchase premium access and was not informed that premium access was an option!!!

    This website provides false advertisement because after signing up, only then, are you given the option to purchase premium access (which to my understanding would include Full Reports). This website also very misleading because you are under the impression that after paying for your desired package you would have UNLIMITED access to reports. It's misleading because you do not get access to FULL reports. And it's also misleading because you are NOT clearly informed on reports and FULL reports. Because I did not purchase premium access, I couldn't tell you if you actually get to view what was advertised...

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Andy,

    I'm very happy that our member services team was able to resolve your issue. Please don't hesitate to contact us directly at (866) 490-5980 if you have any additional questions about our service. We are available 24 hours a day and 5am-10pm on weekends. Thank you again for your feedback!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received

    Reviewed Feb. 6, 2014

    I joined to get information; ya'll tried to get more money for premium info., I declined and opted for standard program. I've been married three times, arrested at least 10 times and spent 5 years in prison, but this lousy service didn't have any info on me except address, kin, and zodiac sign. That really SUCKS for someone who brags about their background gathering abilities.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Randy,

    Thank you for allowing us to help you. I'm very happy that we were able to resolve your issue. Please feel free to contact us directly if you have any additional questions or concerns about our service. Have a wonderful day!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Customer ServicePrice

    Reviewed Feb. 6, 2014

    I was intrigued by the ad stating complete background checks - price looked rather reasonable for a 1 month trial period. Claimed to provide arrest history, as well as the usual address history, possible relatives, etc. I ran several checks after signing up - thought I was doing something wrong as it kept leaving out pertinent data - I then ran a check on my sister, and it claimed she was deceased. At that point, I clicked on the PDF so I could see the whole report without trying to navigate through the site - it gave the same erroneous information and again left off what I come to find is "premium" data, and it also charged me an additional fee to see the same data in PDF format. I tried to call to cancel my subscription several times, but was unable to reach a representative. Do not waste your money.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Linda,

    We’re very sorry to hear you didn’t find the information you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. Someone from our member care team will be contacting you in 24-48 hours to resolve this issue. In the meantime, please feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received

    Reviewed Feb. 6, 2014

    I've been wanting to cancel my membership with them for 3 days. I either get the telephone tree or am offered to receive a callback if I leave my number. I never do.....I guess I'll have to report fraud with my bank due to them not answering and me wanting to cancel their services........I guess that's why they have one star....

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Deborah,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. Someone will be contacting you within 24-48 hours to help resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Charles increased rating by 1 star.
    After a positive interaction with Instant Checkmate, Charles increased their star rating on Feb. 7, 2014.

    Updated review: Feb. 7, 2014

    Consumer Affairs has contacted me and assured me that they would refund my money in full. Further, they accepted my request that my account with them would be cancelled.

    Original Review: Feb. 6, 2014

    When I saw their advertisement claiming they could provide background information inclusive of criminal history background, I entered the name of a person I wanted to investigate. After some impressive graphics I was then offered a series of "membership options". I chose the minimum approximately $25.00 for one month. When I hit the "continue button" for the report, I was informed that if I wanted a PDF I had to pay $2.00 more. I ordered the PDF. Then I hit "Continue". That took me to some innocuous information regarding previous addresses and locations of sex offenders who might live nearby. There was nothing about criminal history. BUT, if I wanted that important information, that "hidden" information, I had to come up with another approximately $20.00. I ended my search there. This is a shameless hustle of a site. I am going to dispute the charge to my credit card.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Charles,

    I see that your issue has been completely resolved, and I'm very happy that our member care team was able to assist you. If you have any additional questions or concerns, please feel free to contact us directly at (866) 490-5980. We're available 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 5, 2014

    Do not use this website. It provides zero extra information and charges you at every turn. It annoys you with its series of download screens. You can feel yourself being ripped off by this rude, ugly, early internet style marketing tactic and today, this is no longer acceptable. Why do companies think they can get away with such charlatan tactics? I mean you see stuff like this in vaudeville routines recreated in old movies, except with the huge difference that these actors had talent and charm and knew how to entertain and how to sell. I'd buy a magic elixir before I'd buy a word of information from these people. A huge insult goes to the ** at CNBC for providing a link and a positive byline to the nonsense described above.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Shirley,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Factual basis uncertain
    Customer Service

    Reviewed Feb. 5, 2014

    I joined their plan, and all they do is just try to upgrade you. They are not upfront with you at the start. I called them and all they could say is the cell phone number could be on the do not call list. This company should be barred from doing business.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Larry,

    We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you within 24-48 hours to resolve this issue.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Krista increased rating by 2 stars.
    Customer ServiceRefunds & PayoutsStaff
    After a positive interaction with Instant Checkmate, Krista increased their star rating on Feb. 10, 2014.

    Updated review: Feb. 10, 2014

    After sending an email to customer service & writing this review Instant Checkmate made contact with me. They apologized & provided me a full refund.

    I am thankful they resolved this respectfully.

    Original Review: Feb. 4, 2014

    When doing a search of on my recently deceased father's background, as many things of my father's criminal past were not shared with me by family, I was impressed by the look & feel of this site. I should have read reviews before entering a cc'd number. Purchased the membership. Was excited to view the report. So clicked on what appeared to be his report. Not realizing that I was "purchasing" another $19.99 upgrade! No cc'd confirmation page, by the time I realized it I couldn't undo it. Called customer service. She was condescending to me say it says it (three times). Comparing it to "purchasing a meal, eating the meal & then asking a refund". I was disappointed in the service as it was. Let alone paying them additional $19.99 on top of the month fee! They refunded half of the month fee, $11.43. So still out $30 for a sub-par service. As the customer service agent called it a "Learning Mistake".

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Krista,

    I'm very happy to see that your issue has been completely resolved, and that you have increased your star-rating. I'm glad that we were able to assist you in every way possible, so thank you again for allowing us to make things right.

    Sincerely,
    Member Services

    Instant Checkmate

    Reviewed Feb. 4, 2014

    My previous review submittal was deleted while I was typing? As you can now see I am a senior citizen and not really computer literate. I pushed the premium button on the Checkmate search page without realizing that the small print had an entry for an additional $19.99 charge. After a few more tries I was told by a friend that every time I pushed the premium button asking for additional information there would be an additional charge. The information that they reported on the standard account search was incomplete and some information was erroneous which is the reason why I pushed the premium button. My best advice to seniors or anyone with poor vision is not to subscribe to the Instant Checkmate service. I did cancel as soon as I realized my mistake. I have also been advised that there are more reputable companies available that will provide accurate information for less than half of what Instant Checkmate has to offer.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Dwight,

    Please accept our sincere apologies for your recent experience with Instant Checkmate. We would never engage in deceptive billing, so I truly apologize if there was any confusion over the pricing of our Premium Reports. We would love the opportunity to make things right. A member care manager will reach out to you privately to resolve this issue.

    No response received
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 4, 2014

    I paid them for a background check. They only provide information you could find online by using Google. They lure you in by telling you there is graphic information on this person blah blah. Then after you pay, you have to pay again just to see it. Then, on the report - there is nothing other than address, age, where they work and phone number. I called and demanded my money back in full. Everyone should do that! They will ask you if you indeed received the report and try to convince you that you should pay them. Keep demanding your money back and they will pretend to speak with a manager to get their approval. Once they do, they agree to refund the charges in full but they have a 1.99 charge to you that they won't mention. Be sure to look at your bank statement carefully. Don't let them get away with this. It's fraud and they need to be in jail themselves!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kelly,

    I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible. Thank you for your feedback.

    Factual basis uncertain
    Customer ServiceSales & MarketingOnline & AppRefunds & Payouts

    Reviewed Feb. 3, 2014

    Just want to let everyone know that www.instantcheckmate.com is not very reliable. We signed up to use the service and when we tested it with a name that we knew had a very long criminal history, it came up with nothing. Since we could not see the results until after we paid for the service, we had to call and cancel the service. They finally did refund part of the payment but would not the additional we paid to get the premium report which still did not have any information on it other than the name, address and age of the person we entered. This website does NOT do what it says it will do. I will tell everyone I know to NOT use this website. It is a scam and not worth your time or money!!!

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    Factual basis uncertain
    PriceRefunds & PayoutsStaff

    Reviewed Feb. 1, 2014

    I was trying to get history on an old HS friend and tried this service. I had previously been searching the internet and had gotten quite a lot of information already. I signed up for this service thinking they would be able to add additional information that would fill in the blanks which was truly not the case. I had found a ton more information on my own than they provided in their "report". What a waste of money! Just the fact they did not discover this person had died some years back shows the lack of information they are getting. The premium service which cost an additional $19.99 in my opinion provided no more information than the basic service. $1.99 upgrade for a PDF copy? Come on! I just want my money back...

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Mark,

    I'm so sorry to hear that! We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.

    Sales & Marketing

    Reviewed Feb. 1, 2014

    My experience with this company is exactly as others have posted. This company is engaging in bait and switch tactics. It claims that it will provide you with information with your initial payment, but ends up charging you for each step including the issuing of reports in PDF format. None of the information that I knew existed appeared on their reports which consists essentially of nothing more than name and address, zodiac signs and nearby sexual predators. This company is nothing short of a FRAUD, and I support those individuals who mention reporting this to their state attorney's office. This company needs to be investigated pure and simple. I join the list of those who have been blatantly ripped off.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Mike,

    Thank you for your feedback. I'm sorry to hear that our reports returned insufficient information. We do everything in our power to deliver accurate, comprehensive people data, but some counties do not release their records to the public, thus creating gaps in our database. We will contact you privately to resolve this issue.

    Factual basis uncertain
    Online & App

    Reviewed Jan. 31, 2014

    I signed up and paid to get a report on my son. He had forgotten to pay a parking ticket, and I wanted to see if a warrant showed up after we had cleared the situation. It is my belief that this website is bogus because I was given inaccurate information about the very basic detail of his date of birth. I can get more information from a free Google search than from this website. I was very upset that I wasted my money.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Barbara,

    We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments either do not release their records to the public, or do not have a system in place to handle electronic processing, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.

    No response received
    Customer ServiceOnline & AppRefunds & Payouts

    Reviewed Jan. 31, 2014

    I decided the $1 5-day trial was worth my time to see what they provided. The 3 reports I ran contained the same information you can google. At each turn on the website, there is continued harassment to pay more money to do basic features including ability to download the pdf file generated. I missed the fine print of the auto renewal (that I assume is there somewhere). ~6 days later I receive $29.63 charge on my visa. I called customer service and requested a cancellation of the account and full refund. After the technician talked with a supervisor offline, there was a prompt reply to refund 50% of the charges. I declined and replied that I would contest the charge with my credit card company, go online to write numerous reviews of my dissatisfaction, and contact the state Attorney General.... I've been on hold for 30 minutes now while the supervisor is consulted.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Joe,

    We’re very sorry that a recurring membership wasn’t what you wanted. Your feedback is important to us, and we'd like to work with you to find a solution as soon as possible. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.

    No response received
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Jan. 31, 2014

    From the initial Bulletin, "WARNING. This site contains REAL police records (driving citations, speeding tickets, felonies, misdemeanors, sexual offenses, mugshots, etc. ), background reports, marriage/divorce history, address information, phone numbers, a history of lawsuits and much more. Please BE CAREFUL when conducting a search and ensure all the information you enter is accurate., to the testimonials about Aunt Sally's driving record." The site was EXTREMELY MISLEADING!

    To give it a whirl, I searched a name. I knew some history about my Ex. Other than readily available addresses, the site provided NOTHING. I clicked on the Premium Report option and received additional information - my search subject was issued a social security number! Whoa! The disconcerting part was what DIDN'T appear. Public records data - Arrest records didn't show, warrants didn't show, our marriage, and subsequent divorce, didn't show! AND after clicking on the Premium Report option, I received an email thanking me for upgrading my account for the one-time fee of $19.99! What?! I was never asked if I wanted an additional fee charged to my credit card!

    To Checkmate's credit, after I contacted them and voiced my extreme dissatisfaction and cited what I see as false advertising, my payment was refunded promptly.

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    Instant Checkmate
    Response from Instant Checkmate

    Thanks for your feedback Kay. We’re very sorry you are no longer a member of Instant Checkmate, but happy to know you got things straightened out with our member care team. If you have additional questions, our member care center is open 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    No response received
    Customer ServicePriceRefunds & Payouts

    Reviewed Jan. 31, 2014

    I also fell for the bait of Checkmate. It started with the hook of "Graphic" information. After entering my email and credit card info for their "recommended" $22.86, I got a report that was absolutely worthless. Then started the charges for additional information that was so incredibly "private". It cost another $19.99. I decided to go for it, since the previous report had zero information that I didn't already know. I was shut down, and referred to customer service. I called, and she admitted that their information (that I paid $22.98 for) could be obtained for free, but they stated that in the disclaimer. In our discussion, she graciously, as a "courtesy" refunded half my money. I paid $11.00 to learn what I already knew for free. I am extremely angry with this dishonestly presented website.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Tracy,

    We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A Premium Report typically contains much more information than a standard report but it sounds like this unfortunately wasn't the case for the person you were searching for. Please accept our sincere apology. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.

    Insufficient response received
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Jan. 30, 2014

    Several years ago, my wife paid for a one-time report for an individual who was attempting to contact her mother in an online relationship. No problem, except they don't give you any information that you can't get in a free Google search. Today I just noticed on our online banking an odd charge for $22.86. After some investigation I found that they had been charging us this for the last 12 months. After asking my wife about it, she had no idea except for the one-time report made years ago. I went online to research and found the company website. We couldn't log in to the site at first, but remembered that we had a different internet provider at the time and tried the old, now canceled, email address.

    After some thought we were able to log in, looked around for a bit to try and cancel. But there is no way to cancel without calling their customer service. It also concerned me that you cannot change any billing options or even your email address from the "Account Information" page. Scammers don't want it to be easy for you to get out of their scams. Only your password can be changed. We called in and spoke with a man who was nice enough and very good at customer service, but that doesn't make up for the policies of the company. He was only able to offer a refund of half of the last charge. He insisted that we had signed up one year prior and that they don't have a "one-time" report option, only the monthly charge. I told him that it wouldn't have been possible for us to sign up with that email address one year ago, because that address was canceled 4 years ago. He then said they couldn't do anything else because I had logged into the account today. Whatever you do, DON'T EVEN TRY TO DO BUSINESS WITH THIS COMPANY! You will regret it!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Adam,

    We’re really sorry to hear you were frustrated by our monthly billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible. Thank you for your feedback.

    Factual basis uncertain
    Price

    Reviewed Jan. 30, 2014

    In using their services and doing a search on a person, I decided not to continue with the process due to the high price of one report. As I tried to exit the page, it offered me a "promotion" of $1.00 for the services. STUPID me, I took the bait and after the charge was charged to my card, the deceitful practices started by charging me $1.99 for anything else I wanted to see or print. You want to see the address? $1.99, you want to download the report $1.99, you want to print the report? $1.99. Please don't be so stupid as I was and fall for this SCAM COMPANY.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Art,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Factual basis uncertain

    Reviewed Jan. 30, 2014

    I received three exact e-mails from Plexo (a networking group that I once used it years ago). Under the message it said "View your background check". I thought, that meant it would be free and followed the short online process entering just my name. I waited for about 5 minutes until all the reports were generated. At the end, I was asked for a download and then my credit card information was requested for options from ~$10-$26 a month. If I knew that in the beginning, I would have not invested my time. Because of that I am dissatisfied. Angry, may not since I failed to specifically identify the e-mail as a fishing for subscription.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Hamideh,

    I'm sorry for any confusion there may have been over our billing. Since we pay fees to our data providers for the information contained in our reports, we must charge a small monthly membership fee to grant access to our records. Please accept our sincere apology if a paid subscription was not what you were looking for.

    Sales & MarketingRefunds & Payouts

    Reviewed Jan. 29, 2014

    The website and the whole establishment is meant for one thing only namely to separate you from your hard-earned cash and to give NOTHING in return. BEWARE of the so called "Graphic Information" about an individual. It's just a trick and a bait to rip you off. When calling them to get refund BE PERSISTENT to get a FULL REFUND not partially. In this website they are only in the receiving end and not giving any info that you'd expect to get from them. AVOID THEM AND WARN YOUR FRIENDS NOT TO FALL FOR THEIR SCAM!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Ozo,

    I'm sorry to hear you had a bad experience. We do everything in our power to deliver comprehensive data on individuals in the US. While many people do find what they're looking for, sometimes county laws and clerical errors create gaps in our data. We're very sorry you did not get what you were searching for. I hope our member care center was able to find a suitable resolution for you.

    Factual basis uncertain
    Kathryn increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff
    After a positive interaction with Instant Checkmate, Kathryn increased their star rating on March 18, 2014.

    Updated review: March 18, 2014

    The company has since called to apologize and has given me a full refund.

    Original Review: Jan. 29, 2014

    I signed up for Instant Checkmate after reading that they offer "complete background reports on anyone." First they charge you for a membership which I could understand if they had actual information to give. I paid my membership fee and started my search. I could find names, addresses, phone numbers, birth dates, and maybe a relative but if I wanted access to any reports the company may or may not have I had to pay an additional fee. I also found that people were not found that should have been in the system and the information I found on some people was incorrect. When I called to ask what I was paying for the woman seemed frustrated with me for even asking and cancelled my membership without a refund even though I had not even had my membership for 30 minutes. I am extremely disappointed with this company and their advertising.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Kathryn,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed Jan. 27, 2014

    First of all this is a fraudulent website produced to get money anyway possible! Even if you get $1 from 1 dummy that's $100 and they are getting 20 or more so yes they are committing FRAUD!!!!! First they tell you how much information you are gonna get and it will shock you are you sure you want to continue! WELL OF COURSE!!! SURE SHOCKED THE HELL OUT OF ME! All I got was phone numbers!!!! I have that!!! The 2 people I looked up had records I found through Google for FREE!!! But nothing showed up on this fraudulent site! To tell you how bad it was, I called literally 30 minutes later after paying to cancel and informed how fraudulent they were and I was very polite considering I just got robbed in less than 30 seconds!

    The representative went on to explain how the states don't give them that info! Or should I say SOME STATES!!! The two I looked up just happened to be the ones that don't!!! I almost guarantee if I looked up someone in every state it wouldn't show a thing!! I bet I'll become a millionaire on that bet!!! So all they did was refund me only half of my money!!!! That is really messed up!!!! I'm sure they wouldn't want someone to take advantage of their mom or grandmother that way, wait maybe they got them too!!! BEWARE THIS COMPANY IS A FRAUD AND I WILL BE FILING A BBB REPORT ON THEM!!!!!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Tamica,

    I’m sorry that you weren’t happy with our service. Please feel free to contact us again if there's anything we can do to assist you. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.

    Factual basis uncertain
    James increased rating by 3 stars.
    After a positive interaction with Instant Checkmate, James increased their star rating on Feb. 6, 2014.

    Updated review: Feb. 6, 2014

    I have received a full refund. They were very polite and even called me to resolve this issue.

    Original Review: Jan. 27, 2014

    I got nothing of value on my free report, paid for basic report and got more nothing, suckered into premium account and got the same information given by the basic report. Total complete rip off. Avoid!

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    Instant Checkmate
    Response from Instant Checkmate

    Hi James,

    I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. You can reach us directly at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.

    Thank you again, and have a wonderful day!

    Sincerely,
    Member Care Manager

    Instant Checkmate

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 27, 2014

    This is a total waste of time! I spent $50 for a name and birth date. Address and phone numbers were wrong. I had to fight customer service to get a partial refund.. I spent almost an hour on the phone and only got back part of the money, I basically threw in the trash. DON'T WASTE YOUR TIME AND MONEY.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Lauren,

    Thank you for reaching out to us on Consumer Affairs. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the most comprehensive information available, but due to legislative restrictions regarding public records in certain areas, there may be gaps in our data for some individuals. We sincerely apologize, and will contact you privately to work out a resolution.

    No response received
    Customer ServiceInstallation & SetupPriceRefunds & PayoutsTransparency

    Reviewed Jan. 26, 2014

    I clicked on a pop up (I think) for this organization and it sounded like a smart way to check on a guy my daughter is dating. I realized I had 5 days to cancel before they charged me 29.95 for a month. What happened is I could not figure out how to get the report. I tried several times to get the report to download, and the instructions were not clear. I don't have time to get onto the Internet every day. Tonight, I had time to call their customer service line. The gentleman walked me through the process, and do you know how much information they give you for $30.95? Name, address and phone number. THAT'S IT! Expensive, eh? Since it is now January 30, and I initially signed up for the five day $1.00 deal on December 20, the phone person offered me a half refund ON THE SECOND MONTH!

    In other words, I would be paying almost $50 for info I already knew. When I told him this is is a scam and I was going to call the credit card company and tell them to charge it back, he offered to refund the entire second month! With that, I would be paying $30.00 for the information I already knew.... SO, I intend to call the credit card company and request they charge back ALL of what this scam company has gotten from me because it is fraudulent, and false promises are made. Agree with other writer that this business should be shut down.

    Thanks for your vote!
    Factual basis uncertain
    Customer Service

    Reviewed Jan. 25, 2014

    I had never heard of this company until it popped up on AOL. I am always concerned for my personal information because of my job, so I wanted to see if info on me was on this site. First of it all I was suppose to get a trial offer and had to pay a fee of $20 something dollars and then it keep saying that the information could be graphic to be aware. I pulled myself up and it gave my address, phone number, but no horrible information on me. It was a hoax!!!!! Do not use this company!!! Then when I called to cancel they told me I would have to pay one more month at the end of my 30 days. Why??? I also had to ask for instructions to get my information off this site. Misleading, hoax, fraudulent claims. Should be shut down.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Dianna,

    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Factual basis uncertain
    Customer ServiceOnline & AppRefunds & PayoutsStaff

    Reviewed Jan. 24, 2014

    I signed up for Checkmate services in search of a missing relative and it seemed like a professional and adequate company; OH WAS I WRONG! When I was conducting my first search, I had to choose a payment method, whether it was a month or annual subscription. I paid $28.86 for my 3 month subscription in order to find ABSOLUTELY NOTHING available to look at, only an address and name. It charged my account $19.99, 3 consecutive times to conduct a different search!! When we called the company, the customer service staff was unwilling to listen and kept saying that "all this information is available on the website." Unfortunately, the website does not mention what a piece of crap this website really is. Eventually, I spoke to my bank about this dilemma and they were able to comply with me in order to refund my money. Lesson learned and my tip to you: ACCESS THE RATINGS AND REVIEWS OF A COMPANY BEFORE INVESTING ANYTHING IN IT.

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    Instant Checkmate
    Response from Instant Checkmate

    Hi Danny,

    I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.

    Sincerely,
    Member Care Manager

    Instant Checkmate

    No response received
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    Instant Checkmate Company Information

    Social media:
    Company Name:
    Instant Checkmate
    Company Type:
    Private
    Year Founded:
    2010
    Address:
    3110 Camino Del Rio N Suite 400
    City:
    San Diego
    State/Province:
    CA
    Postal Code:
    92108
    Country:
    United States
    Website:
    www.instantcheckmate.com

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