Instant Checkmate Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
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- Use 30 data points for reports
- Not a traditional background check
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Instant Checkmate Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Dec. 21, 2014
Although I was able to find some of the information I came to the website for, the pop-up window advertising the premium access did not clearly state that the purchase would ONLY apply to the report I was already in. I thought it would apply to any reports I accessed during the length of my subscription. There was no way to look into the purchase details, with no terms visible on the screen, nor any obviously links to click on for further details. I feel this was VERY misleading (and possibly illegal) since no terms of purchase were visible anywhere in the window, and was a single-click payment relying on card info authorized in a separate, prior transaction. I would not have paid that much money for a single report. I would really like a refund!
Hi Kaylee,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 21, 2014
I paid $29.95 for the one time offer that I received for a report that I ran on myself and my husband. The information contained in it was simply information that I could obtain through Google, and to get to any other more extensive records I would have to pay an upcharge. That was not disclosed before I paid the $29.95 charge. There was no email address to contact, and there was no answer when I tried to call the phone number given. I submitted a "bug report" to ask that my account be deleted. Ideally I'd like a refund, but I doubt that's going to happen. I'm submitting this review as a warning to anyone else who might be misled by their website.
Hi Jean,
We’re sorry we weren’t able to provide you with the information you were looking for in a standard report. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 20, 2014
Quick and fast. Reliable. Puts one at ease within their environment.
Hi Daniel,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 20, 2014
It would be helpful to have the ability to suggest corrections. Even being able to suggest corrections to my own profile is frustrating.
Hi John,
We appreciate your honest feedback regarding your recent search results, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 20, 2014
I want my money refunded. I could not find anyone that was not recent.
Hi Gail,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Dec. 20, 2014
Complete rip-off! When I decided to not proceed, a pop up would offer a better deal. Finally I accepted a one-time fee of 29.95. Each time I click a selection, a pop up would come up asking for more money to proceed. I never was able to get the information I was seeking. I eventually closed out the website highly disappointed.
Reviewed Dec. 18, 2014
Have found a number of people I had lost track of. However, did find people who were listed as alive and had died 3+ years ago. So, I don't trust this part of your service.
Hi Al,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. As for the date of death, we’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Dec. 30, 2014
I had signed on for Instant Checkmate and was very unhappy with their service. Felt like they advertised one thing and produced another. Thus, I gave this information in a review such as this one. I was very surprised when they called me and refunded me all the money I had spent on trying to get a report. That was fair in my eyes.
Original Review: Dec. 18, 2014
When reviewing report, they give basics and then want more money ($20) for more detailed information. This is on top of paying $22.86 for membership. Would not recommend to average person seeking information.
Reviewed Dec. 18, 2014
Total rip off. Horrid to navigate with all the pop ups to get more money. Very limited information for the base price and one has to pay another $20 for the basic information you are searching for in the first place. Positive part is there is good access with nice operators, but does not help when you end up with very little information even when a note comes up that there is more information and after paying more there still is no added information available.
Hi Charles,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 18, 2014
I love using Instant Checkmate to find and connect with old friends. Just located and spoke with an old friend from 1958!!
Hi David,
We’re so happy to hear that our service helped you find and reconnect with your friend. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 17, 2014
Wow. I think I just got charged some premium service while trying to get the drop tag survey to push enter. Great. To turn in your survey... it is almost impossible to get to the enter button at the bottom and now I possibly touched something trying to get down to the bottom that charged me even more $. Wow. When signing up to get this, I sure don't recall seeing a disclaimer or a heads up that every little thing would be extra. Most services are accessible for free on the Internet that you charge for the first time. If I would of known I would have to pay for most everything extra, I sure wouldn't have signed up.
Hi Christina,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when turning in your survey, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 17, 2014
I couldn't be more pleased with the locator services available via Checkmate. Especially useful re-establishing addresses that I've lost over time or contact with old friends and colleagues. The format that includes showing various name spellings (in case of the seeker misspelling the name) is especially useful and appreciated. Good job. Rating it as five star was easy. Thanks.
Hi Steve,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 16, 2014
There are some inaccuracies regarding my, Kevin ** , information. I gave a brief description in the rate and comments portion of the report.
Hi Kevin,
We appreciate your honest feedback regarding your recent search results, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 16, 2014
I have submitted the names of convicted felons, and some with lesser convictions. You have failed to identify any of their well-documented crimes. Crimes that have splashed all over the tv and print media and you have no clue. In one case you couldn't even find the person. A person when Googled comes up with pages of entries and mug shots. Therefore, what good is your service?
Hi Steven,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 15, 2014
I am very disappointed when I received the "Premium" Background report concerning David **. I paid extra for information I had already found while searching the web. Furthermore, the criminal information listed in the Premium report is showing two arrests. Based on the info found on the web this man has been arrested a dozen plus times. I think your advertisement is very misleading. Thank you for your time.
Hi Travis,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 15, 2014
Cannot find people or addresses or phone No.
Hi Syble,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 17, 2014
I have to say that the customer service response to my review of Instant Checkmate was outstanding. My initial feeling after signing up for their service was "con game". However, their handling of my complaint has convinced me that they're not out to con people but are simply being ill advised on how to market their service. I never did get a complete premium report so I can't comment on how comprehensive and useful it might be. Therefore, I can't give them 5 stars but I will give them 4 stars just based on their outstanding customer service.
Original Review: Dec. 14, 2014
I signed up for this site because I needed to find someone. I thought I'd get the info I needed so I paid the $22.86 and proceeded with the search. Part way through the search they ask for a one time payment of $1.99 if I want the reports in PDF format so I could print them. I thought that a little strange but I paid the additional charge because I needed printed reports.
Once I pulled up the report, I saw that it contained information that anyone can get with a simple google search. If you want more information, they want you to pay an additional $19.95 for a "Premium Report." This site totally misrepresents what you get for the money. I should have read the reviews before I signed up. My Bad!
Hi James,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 13, 2014
Very happy with the service you provide. Would recommend.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 13, 2014
Thank you for your website. It has been helpful.
Hi Marshall,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 13, 2014
I will be canceling after 1 month - misleading on what I thought I would get versus what I did without the Premium fees.
Hi Roger,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 13, 2014
I'm extremely disappointed and will not be renewing my subscription. With regard to Todd **: There is plenty of criminal information available on him through the court records in Maricopa County, AZ - yet you don't have anything on him. Same is true with regards to David ** and Angel **.
Hi Cindy,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 12, 2014
Looking for possible relatives and the records are not showing very much, not sure my six month buy was worth it at this point. Not finding anything useful.
Hi Steve,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Jan. 6, 2015
Excellent customer service. If I ever need this type of service, Checkmate is the company I will choose!
Original Review: Dec. 12, 2014
I was looking for the $1.00 phone look up advertised on the internet. I never got to that site. I think I ended up spending $24.95 for the same thing I had previously which really gave me no more information than I originally had. Effectively I spend $25.00 on nothing. I just played with the site for a few hours. It was generally a waste of time. Still don't know where that $1.00 offer is.
Hi Jane,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 12, 2014
Doing a check on someone I know to have a criminal record and to be a registered sex offender. You have to pay for a one month "membership" to get information that is easily accessible with a simple Google search. If you want to view anything else, it's an extra $20 - which I did not pay - and probably doesn't reveal anything worthwhile, either. DO NOT waste your time or money at this website and don't believe the positive reviews you see, either.
Hi Alexa,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 16, 2014
Company refunded my money and apologized for my disappointing and inaccurate results. They definitely have a good company customer support model, and I expect will be perfecting their searches to provide better and more accurate information for future customers.
Original Review: Dec. 12, 2014
I was enticed by their slick marketing into doing a new search on someone I'd searched before using other similar services. By comparison, Instant Checkmate's data was less extensive and contained many inaccuracies. I would not recommend it. Plus, they are constantly asking for additional payments for extra services, after you've already forked over the monthly subscription you thought would get you everything they promised. The only good thing I have to say about them is that at least their cancel subscription line was not busy and the process was completed without hassle.
Hi Rob,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 12, 2014
Great search today.
Hi Jackie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Jan. 2, 2015
While the information I received was indeed worthless, at the very least, the company responded back to my complaint and did in fact issue me a refund of the monies I spent.
Original Review: Dec. 11, 2014
I just wasted over 20.00 that I could have spent on my child for Christmas but since a friend of mine is getting involved with a crook and he doesn't know it, I thought I could go onto this site, go through all of the hoops just to get screwed with no information. Oh wait I learned about their horoscope. This is obviously their way of getting shut down by telling people "Well we did provide you with information." I'm sure they will respond with a boilerplate response... "Our team is working on... blah, blah, blah..." Don't bother. Companies that are set up like this to purposely take customers money should be shut down by the Feds. So since the Feds won't do anything, I will let all of the 134,687 people that follow my blog all about it. Have a nice day. Hope the 20.00 was worth it.
Hello,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 11, 2014
Site is slow at times, but otherwise decent.
Hi Nate,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 11, 2014
I agree with j of Oregon completely. I searched 3 people and found nothing useful. I call it a scam when this site like so many scams I've signed up for in the past when I sign up based on the wonderful promises to be able to get something they offer (in this case criminal records) only to find out after I pay their $23 fee that everything I thought I would have access to I would have to pay for their "premium upgraded report" for an extra $19. Now we're up to $42. I also REFUSED the automatic monthly withdrawal option but got an email thanking me for signing up for automatic monthly payments! I was furious and immediately called to cancel. I feel this site is set up to take advantage of people and they hope people will click on things that add more monthly fees. As an older adult it was confusing which is how I ended up having automatic payment of their fees. Be careful!
Hi Carol,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 11, 2014
Please do NOT waste your time or your money on this site. They advertise that they will provide you with a plethora of information about an individual. In reality they provide you with scant, useless information that you could glean from Google. With a basic membership (~$23/month), when you search an individual you get little more than their name, address, phone number, and for some asinine reason, their horoscope information. Seriously?! Their horoscope!! Geez!! Then Instant Checkmate tries to tempt you into purchasing additional information related to the individual's criminal/arrest records. They offer this as "Premium" data, but of course, it requires an additional outlay of your hard-earned money. (I had already fallen for the basic membership sales pitch and had been greatly disappointed, so I did not buy into the premium data lie they were pitching.)
This site is a ruse!! I can not guarantee you from experience, but I presume that each time you pay more money to get more information, they will only promise you some additional information if you are willing to pay even more money. Instant Checkmate may not be breaking any laws... but they are certainly unscrupulous. Their basic membership "product" is attainable via Google and they dangle the carrot of "premium data" to entice you into spending endless amounts of money. Please, please, PLEASE do NOT waste your time!! BTW... I cancelled after ONE day with this sorry site. They robbed me of $23. Lesson learned...
Hi John,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 11, 2014
Accurate reports and easy to use website.
Hi Cherron,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 11, 2014
The address information appears to be outdated for certain searches - ** - NJ for example.
Hi George,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 11, 2014
Found nothing. Your lead in showed name, age, town then search found nothing. Searches in the past - similar results. One search, subject was in jail faced with bank robbery charges and your service did not find him. Your service is bogus. Cancel my subscription.
Reviewed Dec. 11, 2014
The advertisements for this service clearly suggest that you will have total access to all available information on whoever you are searching for. I wanted to see what was out there about me, so I paid the $22.86. The information provided was incomplete, and in some cases, flat out wrong. However, this is not as much an issue as the fact that you must pay additional fees to gain access to the information they advertised as being part of the report you already paid for. In order to gain access to the information they show being accumulated for you during your initial query, you have to pay an additional $19.99 for a "Premium Upgrade." Instant Checkmate is guilty of false advertisement/fraud. I want my money back.
Hi Walter,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 11, 2014
I am very upset with this site for falsely stating that I would get full report & then wanting to charge extra fees after getting credit card information!! This is false advertisement!!
Hi Darlene,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 10, 2014
Very disappointed in a service as highly publicized as this one! The reports you get have nothing relevant that you can use and they want to charge you extra for a premium report that still has nothing good. Tried a similar service from a different website and got awesome results. Also, the website is seriously lacking functionality. The only thing you can change is your password. You can't change your payment method, email address, etc. There is no payment history of any kind. You have to send an email to their support department and wait to get any resolution. Their solution was to cancel and create a new account, but you'll have to use a different email address. Really?!!!!
Hi Rose,
Thank you for reaching out. We always appreciate honest feedback from our customers—it helps us to do our job better. A senior member of our member care team will contact you privately to get your issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 10, 2014
Have tried other search sites but found yours to be the best. I am very happy with the service you provide. Thank you.
Hi Cathie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 10, 2014
In my opinion this is a scam and ripped me off! I purchased the unlimited one month and was happy to pay the amt required (@ $23.00). After purchase I entered names of people who I knew had criminal backgrounds and then I could not access without paying 19.99 MORE! Then some people just simply could not be found? Also when I checked myself it gave a phone # that I had never had or even heard of. This site does not offer ANYTHING extra to what you can google yourself. Everything I had saw on this site I had already known such as sexual predators and criminal records because they do NOT give any extra details, unless you pay 19.99 MORE. Then what does it show, probably nothing more than you already know!
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 10, 2014
If you look on the free clinton county ohio municipal county court records website, you will find ms.** plead guilty (thus convicted) of TWO severe DUIs in 2012 - one BAC .23 Jan 30, the second BAC .276 14, May 2012! It was a newspaper story in Wilmington News Journal! THIS IS USELESS! SHAMEFUL!
Hi John,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 16, 2014
Instant Checkmate contacted me by telephone on 12/13/2014 (I wrote a review on that day) They asked about my post or review. We talked and they very helpful and helped me better understand their service. And because of their response, and a true feeling that they, indeed do have their costumers best interests and care at the heart of their company. Thank you, BCJr.
Original Review: Dec. 10, 2014
You are good at some things but a lot of times you leave off family and friends!? Even if the first one you show matches my search exactly, you will still show 12 or more from all over the country!?! Also I only ordered two Premium Reports, you charged me for four. Other than that, great work!!
Hi Basil,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 9, 2014
I have found your look up tool very helpful in locating people that I have been searching for - 95% of the time I have found them. I am most satisfied with this service. Thank you kindly.
Hi Kevin,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 9, 2014
Good, complete and thorough.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 9, 2014
I looked up information on an individual whom I know has a criminal background, and the site showed nothing.
Hi Glenda,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 8, 2014
First of all, the artificial loading screens bothered me. The website claims "instant checks", however it seems they are using a known psychological exploit to get more money. Potential customers will have invested so much of their time going through loading screens designed to increase the suspense of seeing the results. By the time they actually get to the billing screen, they will be more likely to pay for it. I saw right through it and was about to close the screen once I saw the price. However, a 99 cent 5 day trial ad popped up before it lets you close the page. I decided to take it.
Here is what I saw. I searched my name and even though they claim to have access to tons of records, all I saw was my name, age, address, a list of potential relatives, and links to my social network profiles (a Google search could do better). Okay, so maybe I have no criminal or traffic history on my record anymore, that's fine. So I looked up two people in my family who have been convicted within the last 10 years and one of them is still serving time. Pulling up the first member's record showed me a traffic infraction he had many years ago. However, it did not show any of his felony charges. The fact that I can go to the public database and see his felony charges for free, really showed me the limited capabilities of this website. For the other family member, I knew he would have at least 3 felonies, as I lived with him for a year and saw him go through the trials. All I got from his profile was basic info such as PO Box, but an additional premium membership was required to see the rest of the profile. It also costs 1.99 to print out a PDF document of anything in the website. Complete waste of time.
Hi Anthony,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 8, 2014
Location on a friend: She is a cousin of one of my best friends so in that way I can contact her and get together again. Have a good time playing in the casinos, going to the pool, updating in the latest news about her life and mine. Talking about my child.
Hi Tahimi,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 7, 2014
Numerous phone numbers were searched for names and Checkmate could not find any information about them or wanted more money to give any details about them on top of the expensive monthly service fee. Do not waste your money with this business as they are unable to provide the services promised.
Hi Carol,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 7, 2014
You keep charging me for stuff I do not use!!!!!!
Hi Sherrie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 7, 2014
I recently used this service to run a background check on myself to test their service. I really didn't expect much and that's just what I got. They came up with two facts that are easily available in public records. Of course they said there was more info but you would have to pay more for "full" report. So starts the deceptive billing practices. Offer a service for one price that is worthless but claim they can do better if you pay them more money. So now I realize what kind of company I'm dealing with. So I just chalked this up to a learning experience and kissed my $22 goodbye and I thought that was that.
Well now a month later they bill me again for another month. So somewhere when I signed up it was for a monthly ongoing payment. I know it was probably in the fine print somewhere but it wasn't obvious what I was paying for. This is the only way a company like this, that has a poor product/service can make money. So I only had used the service once and got the billing notice from PayPal just this morning. I called them two hours later and even though this would just be the start of the second month they would only refund me $11 off the second charge of $22. So you have to ask yourself, do you really want to deal with a company like this? If a company has a good product they don't have to cheat their customers to make money.
Hi Jack,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 7, 2014
Almost none of mine, my husband's or my families information was accurate. Different middle names for each section of the reports, no marriage or divorce licenses, no accurate phone numbers - past or present. This information is literally useless and BS. I feel that I just got robbed and I would like my money back.
Hi Hope,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 7, 2014
Was quick and accurate, worth the .95 cents and probably will renew.
Hi Michael,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Jan. 3, 2015
To the people at Instant Checkmate and anyone reading this:
Please feel free to publish this response publicly. I originally gave a low rating because I felt I was misled. I was under the impression that, for the fee I was paying, I would have access to information not otherwise available online. Then, after a while, I was asked for a small additional fee for information I had been receiving. The fact is, I simply misunderstood the nature of the service. Although Instant Checkmate is providing information that is obtainable for free, to do this would be time consuming so there is good value in having that information compiled instantly in one place. For someone in a situation where they routinely need this type of information, whether it's for business or personal use, in my opinion, the service provided by Instant Checkmate is well worth the fee.
Their customer service responded very quickly to my concerns and, because of the misunderstanding, issued a full refund. They acknowledged this is a common misconception. I have learned not to judge a company solely by the complaints it receives. The best companies get them, including mine. It's how a company responds that defines them. Thumbs up Instant Checkmate.
Original Review: Dec. 7, 2014
I can say, from recent searches, that your site has become disappointing and somewhat useless. All of sudden, you're trying to get me to pay extra to "upgrade" in order to get information that has been available in the past. I have shopped around and tried other sources. Yours no longer appears to be worth the money you are asking for. I will be taking my account off of auto renewal.
Hi Fred,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 7, 2014
They said it was a special offer $1.99 so I paid that to get out dated information if it was even for that person at all, then I look at my card statement and they took out $59.16 then another $1.99 then another $19.99 and another $23.40 then they added 1.99 then took $1.99 out again added $59.16 then took it out again added $23.40 just to take that out again so it charged me $104.54 to find out dated info if it was the right info at all. I want my money back.... WTF!!!!!!!!!!!!
Hi Krystal,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 6, 2014
3 location, different states, what is her current address? I would not recommend you to anyone.
Hi Frederic,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 5, 2014
I ask for a report on someone, it was suppose to cost $1.95. If I wanted to read that report it was going to cost me $5.95. Then it was another $19.95 to read another report and for the overall report it was $25.00 and then it was $24.95 for and automatic monthly dues, and you joined whether you wanted to or not. I got absolutely nothing for approximately $50.00 and a monthly subscription to a BIG Rip Off Co. They are just absolutely stealing, and you get nothing for a report but an old phone number and address and horoscope.
Hi Susan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 5, 2014
Too many popups for upgrade and wrong information.
Hi Debbie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 5, 2014
I joined the site to learn about a specific person, the general information I was interested in, divorce records, criminal records. The individual I researched did not have much information at all. I decided to search on other people that I knew information about and what I found is that in all cases, the information was not complete or accurate such as criminal records for someone who was in the press, a lot for criminal acts and arrests. The checkmate system found none of this information. Also found marriage and divorce records to be inaccurate. I contacted the company to request a refund based on what I found. They were polite but refused to provide a refund referring to their disclaimer about information completeness or accuracy. I would not recommend this service.
Hi Ray,
We know how frustrating it is when you don’t get the information you were expecting, and we sincerely apologize for your recent experience. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 5, 2014
The beginning of this report was accurate. As it proceeded it got away from the person in question. I needed marriage records which were not shown in this report for the individual that the report was able to pull. At the beginning it listed my mother (Monalisa **) and my father (Lawrence **) but neither were in the social portion. It was a waste of my money.
Hi Donna,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 13, 2014
I would give a 5 star for customer service. They have contacted me by phone, but I didn't get to take the call. And I've received emails to resolve the issue. I now understand that certain places can't access files, so I can not honestly rate the program itself. I do think there should be some way to alert people to areas in the US that can not access complete files.
Just a thought, really. So, since there were people that have been satisfied with this company, I'd say it's a good program, if you live in a place where records are readily available. So, I will update my review to a 3 star...I won't leave a 5 star because the program did not work for me. Although customer service has been wonderful and I truly appreciate their getting in contact with me.
As I said, I do not like leaving negative feedback on anyone. If you are looking to spend the money on this program, just be aware it works in some areas and doesn't in others. I won't say don't get it, just be aware. Thanks for your time and I hope this helps someone.
Original Review: Dec. 5, 2014
I do not enjoy leaving negative feedback. And I normally don't. But I am on a tight budget and I'm very dissatisfied with the $25 I just spent. I just became someone's legal guardian and due to being handicapped they cannot supply me with background information. I decided (against negative comments...duh) that I would take a chance. I just wasted $25 of my living expenses to get ripped off again online. I have very little information and I already had the information that I got from this website. And I actually know more than what was on here. It answered no questions and didn't even include the information that I have.
Can I please have my money back? I don't like to complain, but $25 is a lot of money to me. And could be better spent elsewhere! And as I read in other reviews (but thought maybe it had changed) I paid $1.99 for PDF and then to get more info I would have had to pay another $19...Seriously? The tiny bit of information I even got isn't completely correct or complete...I doubt I'd even get any useful information out of another $19. Can you point me in a direction to actually get the information I desperately need?
Hi Crystal,
We’re so sorry to hear that you were unable to obtain the information you needed. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 4, 2014
You were correct about my father's death in 1991 and where he lived.
Hi Kim,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re happy to hear that our service helped you find what you needed.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 4, 2014
I wanted to see a report on my ex-husband because my son is considering moving in with him. I paid for the basic search. There was not any information about any marriages or divorces. I know he was married and divorced at least twice. There was not any information about arrests, I know he was arrested at least once and ordered to attend anger management classes. I consider marriages and divorces basic information. It did give nonsense information, his astronomical sign and which sign was compatible with it. There were also LinkedIn profiles for men with similar names that were obviously not him. The information in the report was useless to me.
Hi Mollie,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 10, 2014
I was very surprised to get a phone call yesterday. Instant Checkmate really does read the reviews & contacts the person. They want to fix problems so that the experience can be as positive as possible. I would recommend them to my friends, they go the extra mile with their service.
Original Review: Dec. 4, 2014
For the most part I have been satisfied. But today you just seem to be all over the wall for my inquiries.
Hello,
Thank you for reaching out. We sincerely apologize for any frustrations you experienced on our site, and we really appreciate your honest feedback regarding this matter. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 4, 2014
The only information available with this package is the most basic information. A lot of it is outdated and leaves out everything except names, ages and old phone numbers. I put in names of people I know have long criminal records and it tells me there are no records at all. I really don't really want zodiac signs. In one section it says my sister married her daughter 2 years ago. I'll have to call and ask her how that happened. It does seem to have birth dates right. I would like to have more information without having to pay extra for every little bit of real information that might or might not answer my questions.
Hi Linda,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 3, 2014
I have been very pleased with the information that I received. It's amazing that I have found old friends & co-workers from years pass. I never told anyone about our secret. I just convince them I am an excellent skip-tracing person! As long as you used the information for connecting with persons that you admire & love, I think this is an excellent tool for getting to rekindle memories. Personally I think the $20 charge for gold info is too much! I don't know why but the marriage license are unexisting? Phone landlines should be given in all cases, unless they are restricted by the owners. Keep up the great work.
Hi Cipriano,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 3, 2014
I signed up with hopes of being able to actually find someone. But to see anything more specific than an outdated 'possible' phone or address, I have to pay even more money! This is a ripoff.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 3, 2014
Yes well, the arrest records you have on me are not me, for they are on another person with the same name but in another state or place. I have provided you with all the CORRECT information on MYSELF there should be only the correct information come up!I Have not been out of the state of Ca. only to Na. If you are going to be wrong on me, with all the correct information provided HOW are you going to provide me with accurate information on people I do a Check on???
Hi Thomas,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 3, 2014
Related to doing a search of myself and family members, checkmate was only able to provide location and age. I was not satisfied at all. I cancelled after the first hour. It seems to me that all they wanted was for me to upgrade to more personal info for 19.99, a pop up window that wouldn't leave me alone during my searches. What a hoax, wouldn't recommend to anybody, already stole my membership fees for the month plus 1.99 for PDF downloads. Don’t do it if you READ THIS, READ THIS, READ THIS.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 2, 2014
The site is quick and easy to use. Running a report on myself showed accurate information on myself, though did show information on someone else with the same name. Did not pick up my facebook account however.
Hi Vicky,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! There is a possibility of false positives, and one person's records mat initially match up with many others based on a common name and/or the same basic information such as state or age, etc.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I tried this service and paid for the one month. They do not tell you upfront after charging almost $23 that anything pertinent will require an extra $20 fee. The information they give for this first fee can easily be accessed for free. I used the name of someone that I know has been arrested and who has been married and divorced. The marriage information was absolutely incorrect and I know this is the correct person because of the associated names. There was of course no arrest information because they want extra for that information. I was able to get arrest information for free online via the online arrest records for that state a few years ago so I know it exists.
I was interested in seeing if there was anything new or any related information but am not going to pay extra for that. Checkmate failed my test for sure. This is a poor service, I feel ripped off and want my money returned. I am very suspicious of the so-called good reviews on this site since the bad experiences seem more likely given my experience. Also, from the way it appears on the website the fee for a one time monthly charge is not one time at all. I am canceling that portion immediately and if there is anyway to protest the initial charge I intend to do that as well.
Hi Roberta,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 1, 2014
I am pleased with the outcome of each search.
Hi Robin,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I desperately needed background information regarding sexual offenses on someone and I immediately got my answers. Even got websites this individual had visited in the past that further supported my suspicions.
Hi Pauline,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the important information you needed.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
Use this for my family trees... very good searching. Only find that some people are not married but mother & son or two daughters. Keep up the good work.
Hi Louise,
We’re so happy to hear that our service helped you fill in the blanks on your family tree. That is wonderful news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I like the fact that I get multiple options of people that may fit the profile of people that I am looking for. I just wish that when I am very specific that it would give me less options or tell me to broaden my search.
Hi Rachel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I needed an address and paid the $4.95 to obtain it without signing up for the monthly subscription, as opposed the the .99 with the subscription. Unknown to me they proceeded to withdraw $19.95 every month. I have filed with the Better Business Bureau and the FCC.
Hi Elaine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 1, 2014
Two things to know: 1. The service is just crap. They fake a lot of processing onscreen for something that, if you think about it, should take split seconds. It's just to draw you in and make you anxious for the results, and therefore to sign up. They have little to report and the info is worthless. 2. The game here is to get you to unknowingly sign up for a recurring expensive monthly charge, when they are then bad about refunding when you complain. THIS IS A TOTAL RIP!
Hello,
Thanks for reaching out. I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I tried to find out some information. But after I paid the initial fee, and 1.99 and other fees, I got nothing but information I can get for free. I didn't even get the basic personal information, like birth date, marriage condition. All I have is an address which they give it for everyone before you pay for the fee.
Hi Jielin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Jan. 6, 2015
Customer service called and issued me 1/2 refund as I wanted to keep my service. First offer was to fully refund service and cancel. I have found site helpful in locating old friends. Yet when it comes to doing searches for background a lot of information is crossed. My personal information has people connected to me, I don't know. I was told the only way to correct this was go to court house. If you get your info from local resources and just put them in one place why assume everyone with the same last name is related? So much information is outdated, as it shows my husband alive who has been deceased for over 6 yrs.
Original Review: Dec. 1, 2014
Everything I have found is outdated.
Hi Charlotte,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 30, 2014
3/4 of the time you cannot get to do anything when you hit the search button. If you want a state you have trouble getting it to stay on that state and search. Never one time since I have been on here has a phone number been right.
Hi Carolen,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
Ran a report on myself. Site claimed no hidden fees, but to see anything more than a list of previous addresses and possible relatives you must pay a "small upgrade fee" of $19.99. Doesn't sound very small to me, especially given that each report requires an extra $20 to get a full access. Though that might actually be a good deal if they can make good on the promise of providing social security number.
The real icing on this cake is the end of the report. Astrological sign - with a handy compatibility calculator! I want my $22.86 back.
Hi Mark,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
Very thorough, like that I can make comments.
Hi Joanne,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 29, 2014
Wtf man... Way not cool… You charge too much to get emails and deeper of a report… You’re like an airline charging for baggage and food. One damn charge after another.
Hi Darren,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
This service advertises itself as providing complete info. But after paying the monthly fee and waiting forever for 9 pages to download, it provides a phone contact and address only. It does not even give an email address without additional money. It is like one of these adult performers who is very nice and friendly at first, but demands tip after tip after tip in order to give a complete experience. I would not use this service again but I am stuck with it for the month. I canceled the repeat billing after my first five minutes of usage.
Reviewed Nov. 28, 2014
This site seems fair priced until you get your first report. Try yourself, me - average guy, no bad records, live in same town all my life, gets my birthday wrong (by a year) & only provides info I could find in a phone book or basic internet search. They then tell you to get the full report you have to pay $19 upgrade fee, upgrade $1.99 for PDF, everything is an upgrade. Should have known from BS graphics on the site, makes the search seem so much more than it is! This site should be closed down. Try anyone you know and the info is basic and birth dates are off! Save your money and use a different site, please!
Hi Brian,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 28, 2014
Your trial offer was very misleading. It did not give the information that it was supposed to give without pop-ups wanting more money to gain the information that I was lead to believe, such as previous address and previous phone numbers. So to say you get all the information for 1.00 is very misleading.
Hi Tim,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 28, 2014
I accessed website to check "myself" basically to rule out identity theft/etc. However, I was shocked when I accessed information and found the only information available was address, DOB. Marriage and Divorce info included anyone with the same last name. I was married and divorced but the name of the person I was married to did not appear. So I then attempted to access other people (e.g. my children ). My son's DOB was wrong and my daughters info was not available. Beware of this site. If you want to pay $25 to access someones name and DOB it may be worth it otherwise this site is SCAM. I did call to cancel however, no refund was offered. IT IS A SCAM!!
Hi Sandra,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Use of site is easy and pleasant.
Hi Diana,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Instant Checkmate allows the user of the service to obtain needed information. For whatever the reason one chooses to visit this site, a clear picture is found.
Hi Sherry,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Grade A information. Top flight service!
Hi Michael,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 26, 2014
I liked being able to check things, I don't like the incomplete background reports without having to pay a higher price for each and every different person. But, maybe you'll change that or include a more complete portfolio for the monthly membership fee. We'll see.
Hi Michael,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We do strive to provide as much information as possible in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. Also, premium databases are more expensive for us to access, therefore we must charge a small one-time fee to compile premium records for our users.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 25, 2014
I found the searches to be conducted quite speedily. Agreement with information that I already possessed was very helpful in determining that I was getting a report about the correct person.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 25, 2014
This website states does charge for the use, nothing is free as they say. I did decide to pay a trial fee, then there were two more charges, $1.00 for the trial, $1.99 for the PDF and then a $19.95 for premium so I could get the information. This information was not available and when I spoke with a rep, he said that sometimes the county will not allow this information to be made available to them. Instant Checkmate does not say this anywhere that you can see before you are charged for their service and there was no money back.
Hi June,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 24, 2014
I think that it is an overall good service although I have found times that it is confusing when a large number of people have the same names and I find that some of the marriage, business license info and criminal arrest info is incomplete. Overall it has been helpful.
Hi Phillip,
Thank you for reaching out to us. We really appreciate your honest feedback. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
The ability to have name, phone number and email addresses on one page is wonderful!
Hi James,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 23, 2014
Info it gave me I can get free.
Hi Martin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I paid for one month at $22 and started looking up people I know. While I did get very basic info, (known addresses, possible relations) in almost every case, in order to get more info I was told I had to pay an additional $19 for premium services. But, even the basic info was incomplete. I entered the name of a person I know that was just released after 3 years in jail, and it showed she had no arrest records. And yes, I am sure I entered the correct info and that the person listed was correct. I feel this is a real bait and switch and that even the basic info provided is incorrect.
Hi Steve,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I am very disappointed with this service. The search results are not the person I am listing.
Hi Donna,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I signed up for one month of unlimited service. I got the report for myself and found the report to be extremely limited and definitely not worth the initial fee. I do not recommend this service and website.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
There is so little data available. ALL of the data available is far out of date (including the Premium reports). I feel very cheated! Much of the data is incorrect. A click to get additional information (not Premium) NEVER works. This app cannot find names, when I can 'Google' them and find them! I feel scammed! I want a refund.
Hi Paul,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
Instant Checkmate does not inform the consumer UPFRONT that there are additional fees for "sensitive information." If they had integrity, they would explain, plainly, and in advance, that basic information will be provided with a regular subscription; and that other more "sensitive" information (the kind you are actually seeking) will require an additional fee. If you want general information, don't bother, you can find it elsewhere. If you want the "sensitive" information, then be prepared to pay an additional fee, above & beyond what is initially charged.
Hi Charles,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 23, 2014
I wanted to look up a friend that moved. The only information was where she moved from. Nothing on her new address.
Hello,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 26, 2014
Thank you.
I looked, and I saw nothing on your website to cancel except for a phone number. I received a message confirming the cancellation.
Original Review: Nov. 22, 2014
I have looked at most of the people who came to mind, and it even reminded me of the birthdate of an old girlfriend. The first person that I tried, arrest records were there. Since she had never wanted to mention this, I had never known the dates and other details, and I was satisfied when I found them.
Evidently, for younger people, few things were there as they had never been arrested. It did show a license to fly a plane for an old acquaintance of mine, which made me happy because that was her dream. Not everybody was there, though, but I do not fully blame them. There are and were so many people in this world that it would take decades to find everything.
However, I do have something against the fact that I must call to cancel my account. I took a one-month account, and I want to cancel it. The thing is that I hate to call people. I just want them to cancel everything because I am done researching people. I do not know 1,000 people in the United States. What I wanted, I got most of it. Now, it is time to cancel everything.
You should let people cancel online, like most websites. It would be better that way. What would I do if I were mute and I could not call? I would have to bother someone and ask him or her to do it for me. This is extremely inconvenient. Hopefully, they will see this message and help me.
Hi Dany,
Thank you for reaching out. We do provide the option for members to cancel online at www.instantcheckmate.com/cancel. We have processed your cancellation request, and no further charges will be incurred. If you have any additional questions please feel free to reach out to us directly. We are available 24/7 at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 22, 2014
Your website is more of a fancy visual misrepresentation of what is offered than anything I've ever experienced in my entire life. I was lead to believe that what I paid up front was going to provide me with at least NCIC or County records, but all I got was outdated information for the most part. I can do much better on my own. Offering additional information at additional costs is like pouring salt on an open wound. Are you serious? If you were a local business here in Vegas I would have demanded my money back under Nevada 3 day law as soon as I pulled the information on a few people I know all about.
Hi Richard,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: Nov. 26, 2014
Thanks!
Original Review: Nov. 22, 2014
I can't make a call to the United States, not Checkmate's fault. :) I live in Denmark, and I want to cancel my membership. I have to tell my bank not to send you more money. So you have now received my last payment to you. My membership is therefore no longer. OK? I like your service very much. I think you should be very proud of it. It's unique!
Hi Irene,
Thanks so much for reaching out. We have cancelled your account, and no further charges will be incurred. If you have any additional questions please feel free to reach out to us directly via email at support@instantcheckmate.com.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 22, 2014
Site offers one time monthly payment. When you check Paypal, you'll see that they have actually set up recurring monthly payment. Please avoid this site at all costs. The information is very limited. After charging $23 for a rudimentary report, then $1.99 for a PDF file, they ask for another $19 for more info. Very deceptive, very incomplete. This sort of business does dishonor to the Internet. These people should be ashamed of what they are doing.
Hi Tom,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 21, 2014
I thank you very much.
Hi Tony,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 21, 2014
I am illegitimate. My father applied for naturalization papers in Dec. 1953 signing two names he was known by. Andrey ** & Andrej **. However naturalization papers asked about his having children. He was aware of my mom's 2nd term pregnancy when he answered NO. The Pentagon gave me a B/D for him. ** to match **. On my own I found birth tr 1951 etc. I'd appreciate you getting your story right!
Hi Deborah,
Thank you for your honest feedback. We apologize that you were unhappy with your report, however, we are only able to display information as it is provided to us from public records sources. A senior member of our member care team will contact your privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 21, 2014
Inaccurate and outdated info i.e: my ex husband and my daughter are married to each other? And this is reported since 2012? Will strongly discourage peers to do background checks through instant checkmate because of the too many wrong informations, so many that it is unacceptable that it is DOWNRIGHT FRAUDULENT because the customers have a reasonable expectation of some accuracy. This is a complete rip-off. My request for a refund was never addressed so my concerns were forwarded to the Federal Trade Commission and a formal complaint logged in to discourage further defrauding of more customers and have investigation and audits look into practices of this company and the questionable quality of the goods and services it delivers.
Reviewed Nov. 20, 2014
Website pops up with advertisements to buy upgrades to a report. When you turn it down and check you no longer want them, it keeps putting in front of you anyway...again and again and again.....get the picture?
Hi Rod,
Thank you for reaching out to us, we appreciate your honest feedback. We are currently addressing the multiple popup issue. We sincerely apologize for any frustrations you experienced, and we will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 20, 2014
Saw blurb on aol about an individual internet search for all info out there. Signed up for "free trial" ($1) and looked up myself...useless. On 11/17 they "rolled" my account to monthly and charged me $29.63. It's a scam and they should be shut down.
Hi William,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Nov. 29, 2014
Instant Checkmate contacted me and made sure that I was happy with the total refund they gave me. I am duly impressed with their quick response and their concern for customers who don't find what they're looking for. Thanks, Instant Checkmate.
Original Review: Nov. 20, 2014
This led me to believe that if I paid the monthly charges I would have access to the records but instead, I have to pay more and more and more at each click of the mouse. That's just wrong.
Hi Sonia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
The service is good but there is nothing I hate more than half baked advertising. When your site says things like "Access any information about anyone for the low cost of..." and you buy it, you expect THAT... What you don't expect is to buy it, get only basic information that I could find out on Google, and when you want more information that should have been in the bundle you want to charge more money for in depth reports, etc. THAT IS BS.
Hi Michael,
Thank you for reaching out, we appreciate you honest feedback regarding your recent experience on our site. We sincerely apologize for your frustration and we will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Even if you get the $1 option, it sets up a revolving $29 a month charge. DO NOT USE THIS SERVICE. You can find this basic information online. Rip off. Crappy. Sorry I even bothered.
Hi JC,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
Absolute useless information. They charge you and then give you info that could be found for free. Maps that are supposed to be in use say unavailable and beware.....they will hit you with a additional $20 charge if you don't pay "very close" attention to which report you are looking at. Their one time fee of $29 ended up costing me $70 within minutes. They put a horoscope wheel on there for compatibility for the subject of the report for Pete's sake. How utterly ridiculous!!! Unbelievable that this is the kind of service you get after all of their claims. Do yourself a favor and bypass this one. Money scam.
Hi Melanie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
This site has been very helpful in locating most of the facts and information needed.
Hi Samuel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
I received no information I didn't already have. The information received could be obtained for free of other sites. Some folks like this site get rich by violating others rights to truth in advertising.
Hi Kirk,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Instant checkmate claims to provide their clients with up to date records on the persons being reviewed, in addition to mugshots and criminal history. The criminal history is the most important to me and I would assume that it would be the main feature most clients would like to utilize. Its a FRAUD! I know because I have a criminal history and checked on myself and the results were non existent. No mugshot and no record. My crime was 2 years ago and I wanted to view my mugshot, however, there were no records even eluding to my arrest. If you are looking for information on someone for employment, living or just "good to know" info, this is not the site. Complete waste of money and time.
Hi Arthur,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
I purchased usage of Instant Checkmate to properly fill out a job application that requires even misdemeanor traffic tickets. My first search was successful 8 tickets and I switched screens to see what info to write down. Upon return to the window all criminal/traffic history had vanished. I did three more searches on myself coming up with nothing, then called customer service. Then tried again... and failed. Then called and was told my information was not deemed public and I proceeded to cancel service. The whole time I searched the website was trying to get me to buy into extras. Credit cards will refund your money for dissatisfaction... no need to argue with minimum wage call centers. Instantcheckmate.com is worthless. I searched two other people and ended up with a headache and no satisfaction.
Hi Michael,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Well, people birthdays came up accurate and maybe street addresses. As far as criminal records - NOTHING FOR ANYONE. I looked people up I know for facts are in or have been to prison. The reports showed nothing. I looked up at least 4 different people that have records and nothing ever comes up. One of them has been in prison now for 3 years and has 20 to go for child molestation. I cannot figure out the use for this site. I did the 6 months unlimited and made a HUGE MISTAKE. I do not believe this to be worth 25 cents. People's marriage info doesn't come up right either. I have absolutely NO TRUST FOR THIS WEBSITE BRINGING ME THE INFORMATION THAT WE ALL PAID FOR. Sorry - this is just my experience.
Hi Bruce,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 17, 2014
Paid $22.00 for a one month access to Checkmate. The quality of info was inferior to what anyone could find just using google. There were many hidden charges for the info which one is led to believe will be provided for $22.00. There was an extra charge for "PDF" file of the info so it could be printed. This was $2.00. A colossal ripoff which promised way more than it provides, while trying to sucker the consumer to spend even more money to get "all" the info. I suggest avoiding this scam completely.
Hi Jack,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 16, 2014
When I am trying to enter my information the popup that tries to get me to upgrade my service continually interferes even if I check the box saying I am not interested. Other than that, I am satisfied.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
You are going to charge $20 to be on the website and then another $20 to get any real information. That's ridiculous. I am definitely taking my business somewhere else.
Hi Alyssa,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
Your program offers very little information. I once did a search on your site and it listed no arrests. However further digging revealed the person had spent time in jail for insurance fraud.
Hi Mary,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
Some of the information listed about me is inaccurate, including the misspelling of my first name in one report. I've been spelling my own name correctly since age 2.
Hi Robyn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
This looks like a good site, but am new to tracking like this.This was hard to get any information out that is useful for a background check. I logged out and back in as the notice said and still didn't get anything.
Hi Julie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you as soon as possible to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
I searched this on myself. So I know 100% what you have wrong. You have my ex husband living at my former address (**) which he never lived at that address. I have no idea who Michele ** is NOR why you have linked her to me. There is absolutely NO connection. I paid your extra $1.99 for pdf but the printable report is a joke. You have templates printing on top of information so that it is barely readable. Extremely dissatisfied with your quality and your site. And I haven't even gotten to my information yet. Hah!
Hi Jeannine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 15, 2014
You pay a price to get information and are not told that you will have to pay another price to get more detailed information. Would have liked to know that before I paid monthly price. Will not be renewing next month.
Hi Jacqui,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 15, 2014
I expected more up to date accurate information. I did not realize that more charges would be added for most of the other important information. Just not as good as I would have thought. I tried various people that I know and have known and the information is not worth the charge for it. Just dissatisfied with this service. I would like to discontinue it asap.
Hi Lynn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 15, 2014
I have children. Sought information for background report in order to carefully consider for their well-being. Upon joining one time fee, I found information I could obtain via the internet. They asked for more money for "sensitive information". Further, hidden is the future charges per month. I had to call and cancel in order to keep further charges from my account.
Hi Kara,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into the issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 15, 2014
When you first look at it, it doesn't seem too bad. It advertises that it has information you can look up. Great! You pick what package option you want and submit your payment. You run the scan and realize all the information that you were given show. Is the same information that you were given for free to begin with. You can pay more to get what information is advertised. All I'm saying is if you're going to nickel and dime, and least advertise it that way. Very very disappointed. I canceled within five minutes, ran one report and it cost me 24 bucks to get the phone number and address that I already was given when I ran the sample search for free.
Hi Trisha,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 15, 2014
Please take these "possible relatives" off my profile. I do NOT know them.
Hi Honoree,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
The information you provided is something I already had for FREE! I think this website is a SCAM and I will work to expose you before anyone else is ripped off!
Hi Rita,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 14, 2014
Overall satisfied. One suggestion, it should be easy & simple to cancel. It should be allowed to cancel via an online email. You should not require a phone call, all other services like yours allow online cancellation. It's quicker, easier and more customer focused.
Hi Melissa,
Thanks so much for reaching out to us. We really appreciate your honest feedback, and we always welcome suggestions from our valued customers. A senior member of our team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
When using my iPhone and or iPad your system shuts down when attempting to add the state where person lives. I have sent feedback once before. Unless I hear back from you before Monday, Nov. 17, 2014, I will have to cancel my account.
Reviewed Nov. 14, 2014
Not as up to date as claimed. Will keep for a couple of months but not then that. Information not updated so why keep if the information supplies is the same as last month.
Hi Linda,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
You are easy to follow to collect your payment - but when it comes to my reading the reports when I check on what I want to see....nothing happens ....just more questions like this report...tell you if I'm satisfied. Nope. Help...
Hi Diana,
Thank you for reaching out to let us know about the issues you're experiencing when trying to view your report. We will contact you as soon as possible to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
I recently signed up on Instant Checkmate to review my records because I have been having issues with mistaken identity. When I registered for the month long unlimited access subscription, all I got was some very old and non-related information. This information was nowhere near accurate on me. I tried to access another report that was to give me more information but they wanted to charge me another 20 bucks. I called to cancel and to discuss a possible refund for being dissatisfied. DON'T USE THIS SITE. IMHO it's just a waste.
Hi Anthony,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 4, 2014
Instant Checkmate contacted me after leaving a review. They made a total refund and resolved my concerns. I much appreciate their efforts.
Original Review: Nov. 13, 2014
I felt this service was a bait and switch. Initially charged $19.99 for a month and was provided with info I already had, address, etc. Charged an extra $1.99 for a printable download. They wanted an extra $19.99 for information beyond address and relatives. Plan on paying $50 if you want more information than you already have.
Hi Dolores,
We’re sorry to hear you were unable to obtain information on certain people. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
On the phone with Ariana right now to cancel. All of the information in my report was completely wrong and I want a refund.
Hi Michael,
Thank you for reaching out to us. We sincerely apologize for any frustration you experienced during your search. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
I have tried to locate telephones on over a dozen people and all, but two have not been working telephone numbers.
Hi Arthur,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
The site is really cool and I know you have to make money but there are way too many pop-ups for my liking. I won't be using this service most likely. But, I'm probably not your target market either.
Hi Jeffrey,
We appreciate your honest feedback — it allows us to do our job better. A senior member of our member care team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
If I wanted to upgrade you only need to show as an option...not a constant pop up.
Hi June,
Thank you for reaching out. We appreciate your honest feedback, and we apologize for any frustration you experienced with our premium offer. We will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 1, 2014
Received Full refund from Instant Checkmate on Nov 22, 2014.
Changed Rating from 0.5 star to 2.0 star given the refund.
Original Review: Nov. 13, 2014
For $22.86: last 3 residences, land line phone #, Product Reviews on Amazon.com, LinkedIn. Did NOT Find: info from Housing Appraisal, wrong Facebook, no traffic ticket info. No useful info provided. Simple Google searches provide the same.
Hi Tim,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I tried to use this service to find some people I was looking for. At first they make you think the service is free when it actually costs a lot of money. After leaving the site because I refused to pay $22 for a month of service, they offered me a $1 for 5 days. So I took that bite. Once in they provide you with very old information, most of it is from at least 2-4 years ago. But they keep offering you premium information for an additional $19.99. I'm assuming that would be old information as well. Not worth the $1 I spent. I will be cancelling this service.
Hi Mary,
Thank you for reaching out to us. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
Son's Birthdate incorrect
Hi Landon,
Thank you for reaching out to us. We appreciate your honest feedback. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate due to clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. A senior member of out team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I subscribed to a trial 30-day membership for $22+. The ad listed all the information that would be provided such as criminal background records, etc. with no hidden fees. I have tried looking up several people with very little information unless I want to sign up for the premium package!! I call that a hidden fee because you can't access the information advertised unless you pay more. And you don't find out that info until you have already wasted $22+! Much of the information listed is incorrect like phone #s and you can't tell what address is current and what is old info.
Using fillers like horoscopes! Come on, that's not useful info, just fluff. Get your facts out in the open and tell what your fees include and what you will have to pay $20 or $32 more for, instead of pretending that you get all the information listed in the 30-day trial for $22. False advertising! I not only am a dissatisfied customer, but I will not continue my membership as I had planned. I feel like Checkmate is a fraud and a scam and I will highly not recommend it to anyone that doesn't want to be ripped off of $22. I was really looking forward to using this site. Should have done more investigating to find a legitimate site.
Hi Judy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 12, 2014
Did not find the information I was looking for. Felt misled that I would have to pay extra money to get it during the free trial period. I am searching for a new site to do background checks because I feel deceived, and tricked.
Hi Tarra,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I found that this site was not user friendly. I had trouble finding information about the person that I was looking for. Maybe I will have better luck next time I log in.
Hi Margaret,
Thank you for reaching out to us to let us know about your recent experience. We sincerely apologize for any trouble you experienced while trying to navigate our site. A senior member of our team will be calling you to walk you through the problem and provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I was looking for info on Virginia **, **. I don't understand why it didn't even show her living there.
Hi Don,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 11, 2014
Instant Checkmate does not have the right information and the public records you can't see.
Hi Ricardo,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 11, 2014
It uses my email address w/o the "e". I can't find a way to fix it. Please do so and advise. Thanks!
Hi Steve,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 11, 2014
Some of the data didn't seem accurate at all, but for the most part I found information I was looking for and it appeared to be accurate.
Hi Sherdah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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