Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,919,786 reviews on ConsumerAffairs are verified.
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Reviewed June 25, 2014
I paid for 2 months of Instant Checkmate and was given no information that was very old and I was able to find better info on my own, googling the person and not paying any money. I was told that I wasn't able to get a refund on the money already paid and I feel totally scammed.
Hi Michelle,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
Checkmate is helpful, but somewhat incomplete. It would be helpful if addresses and phone numbers had dates associated with them.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
The findings of the report and the reverse telephone number look-up really helped me to align the facts with what was being told to me. Fact is always the best for guidelines.
Hi Valerie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
Thank You for providing me the information I was searching for so many years..... I found out that the person I was searching (my father) has passed in 2011, nevertheless I have two siblings that I want to accurately locate. I hope I can. Sending good vibes from SAN JUAN, PUERTO RICO.
Hi Lryssa,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
I read your ad with bated breath. I then paid you the $9.00 to open the account, but when I entered the name it gave me basic information that I already knew. It did not give phone #'s like you promised nor did it give the divorce information. You just lied that is the only way I see it. I want my money refunded and please don't try to deduct this out of my cc next month or I will report it as fraudulent! Thank you.
Hi Diane,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
For a process that is so difficult, I found the information to be skimpy at best.
Hi Ellen,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Today I received a call from Instant Checkmate Quality Assurance Representative and he addressed my initial complaint that I was unable to fully resolve with a regular service representative. Although it's unfortunate that I had to submit a poor review to Dept. of Consumer Affairs to get compensated appropriately, Instant Checkmate did make right on my initial complaint. The Quality Assurance Representative was polite and made me feel validated as he agreed to provide my FULL refund as I originally requested.
I do understand how their service works, however, I see numerous complaints regarding the same issues which tells me I am not the only one who perceived this service to be as great as they market. The best example I can come up with to explain my perception of the service is the same way Lysol markets killing 99% bacteria. You know it MAY NOT kill ALL of it, but you expected it to live up to its marketing claims. So when they use the disclaimer about not ALL information being accurate, you still expect decent results and not to be suckered into up-selling you for better results. So with all that said, I will not use this service again, but I appreciate the follow up and efforts to satisfy me with my full refund.
Hi Tara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our member care team was able to resolve your issue.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Watch out, they are very sneaky. They will charge you with every click!! I looked up myself and it is not accurate or has it been updated in 12 years!
Hi Sandi,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Your information is pathetic, other than you got her birthday right. I know more about her than you do without paying a base charge and a premium charge. You can bet I will steer folks away from your site.
Hi Dick,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
I have been pleased with most of what Instant Checkmate has to offer. For the last month or more, it no longer has provided phone numbers which I find problematic. I love your service but may need to cancel my membership if the phone number section isn't up and running soon (which I know it says will be). Overall very good.
Hi Kimberly,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and we are currently looking into the situation. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 24, 2014
Of all the people that I looked up, even ones with known criminal records, not one showed up with arrest reports. I looked up people with known DUI, some that are currently in jail, some people that currently have been released from jail. NOT ONE SHOWED AN ARREST RECORD. The information on some was very inaccurate. Such as a birth year of 1985 with the age of 84. Obviously wrong. The only thing that was sort of accurate on some was the old addresses which I already knew and did not need that information. Thank goodness I only got the $1 trial. I will NOT recommend anyone to ever use this website.
Hi Sarah,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Any info I looked up was incorrect.
Hi Carol,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Was very disappointed. I thought my membership fee would include everything that was mentioned. Then I find there are extra charges to obtain some of that information. I think that is very deceitful and unprofessional. I would never recommend this site to anyone.
Hi Irma,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 28, 2014
I was contacted by a representative from Instant Checkmate regarding my unsatisfactory review. The email was prompt and professional. I was issued an explanation and apology for their services not meeting my expectations. I was also issued a complete refund. Although their services were not specifically what I anticipated, I must say that they are definitely a company with integrity that responds to customers that are dissatisfied with their service.
Original Review: June 24, 2014
You pay the initial fee, but when you want additional information, there is an additional fee. I called immediately to cancel my account clearly stating I did not wish to continue the monthly (automatic) billing via PayPal. The customer service rep. was friendly and assured me my account was canceled and I would not be any more. Well, wouldn't you know, that didn't happen and I was billed. I called to cancel and was treated very rudely. I found an app. that delivers the very same service for background checks for a ONE time fee of $13. Sorry, I feel the advertising is deceptive and this service is not worth the money.
Hi Joany,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
Since I started with a simple white pages search, I Was surprised that there are seldom any phone numbers.
Hi Jay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 23, 2014
When I signed up, I expected to get everything for the price advertised. But you charge extra for everything important. If I want phone numbers, I have to pay extra and not just for the ones I need, but I have to sign up for the extra service for every look-up. I also paid for the Premier search but after 2 days, you try to charge me extra for every Premier search. I will not renew my account once the 6 months I have already paid for has expired.
Hi John,
We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 17, 2014
I heard back from the company within a couple of days of my complaint. They fully resolved all issues I had with the company.
Original Review: June 23, 2014
I was reviewing the statement of a credit card that is rarely, if ever used and I saw a charge from Instant checkmate. I remember signing up for a "trial" membership, but did not remember signing up for a recurring membership. I was not at all impressed with the information provided. It did not locate records of people I knew had criminal records. When I called the company wanting to cancel, they were pleasant enough about it, but when I mentioned that I wanted backdated charges the person went into a legalize statement all about you signed up, tough for you.
I am sure that they can see I had not used the service in months. I checked my email and could find no record of the agreement being sent to me. I will take the blame for not being more diligent on my end, but if a company goes straight into the legalize part of an agreement, it must happen often. Not at all impressed with their product, nor their customer service.
Hi Scott,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
They will open an account for anybody without verifying that the name on the credit card matches the info that was entered to open the account. They billed my credit card twice and I never opened account with these people. They offered 50% refund until I told them that I want all my money back and if not I would dispute all charges with my credit card company.
Reviewed June 23, 2014
I am helping with a 20 year spread reunion 1955-1975 for my high school. Lots of people's addresses had changed since high school. This has been very helpful. Of the 21 in my class, I found 19 - two are not listed. Thanks
Hi Jo,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
I don't like to be nickel and dime every step of the way. Be upfront with your pricing. I will make sure other will know how you price before I recommend this site.
Hi Lawrence,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 21, 2014
I received a full refund after posting a review here but not before.
Original Review: June 23, 2014
The reports are inaccurate and grossly outdated. I know of a person who had three divorces and none were listed. I had the account for three days and racked up charges that they do not tell you about. Unless you get the premium report and pay additional $19.95 per report, all you get is a name and address and not even a phone number. I can get as much from a phone book. I can get more information by doing a Google search than I could with Instant Checkmate. Do not waste your money on this service.
Hi Don,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
Instant Checkmate has helped me fill in the death dates for many of my recently deceased relatives. Great help for genealogy research.
Hi Vera,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
I was shocked by the fact that my brother-in-law has nothing on him, meaning everything has been whitewashed. I know about a DUI and hit-n-run offense in Cary, IL. I know he was once a drug dealer and tried to rob my home on Jun 1. Why no info? He and his wife showed up unannounced/uninvited and tried to break in while I was home. Only the threat of a temporary restraining order chased them away, which would have been filed with the Cary IL police dept.
Hi Andrew,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 22, 2014
It has been helpful and I plan on joining after my free week is up. Do wish you have it so we could do SSN check.
Hi Carolen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
I've used Instant Checkmate to find people and addresses to notify with regard to my husband's passing. I've also used it most recently to find or confirm addresses to send invitations to my son's wedding. I'm almost 70 and it was easy to use and fast. I would certainly recommend it.
Hi Janet,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Helped by getting numbers of boys who were harassing my daughter. Police report was filed for harassment with names and numbers. The boys were contacted by police and the problem went away.
Hi Linda,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Paid the $25 plus $1.99 for 1 month Subscription and pdf in order to find out what my criminal record info for a job I'm trying to get and after paying the fee, surprise, they didn't "find" Any info regarding criminal history. But then say some info cost extra like $19.99 for a premium background report that will show protected or hidden criminal history so paid the $19.99 for that and guess it was the same info in the standard background report. So thanks for stealing $47.00 from me by leading me to believe you had all the info I wanted only to my name some 29-YR OLD ADDRESSES and the names of my immediate family members. You're bunch of thieves.
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Many of my searches claim you are updating telephone numbers and this claim of yours has been in effect since I joined your service. If you're not going to update why claim you will???
Hi Gerald,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
Although some of the information is correct, much of the information is very outdated which is very discouraging if you want to locate a friend from the past. For example, I did a search on myself and the information was extremely old.
Hi Manuel,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
Signed up for their service and immediately received an up-sell that I needed to give them an additional $1.99 for a .PDF report. Really? Outrageous, but I did. Immediately couldn't log on to receive ANY information. Checked my banking online and noted they cleared my bank rather quickly with their fees. Now I am out of the money I paid them for no report and no .PDF. What a deal. Now have to wait until Monday morning to try to get my money back! What a WASTE!!!
Hi Joe,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
I had the account for 10 minutes under the impression that I could actually look up records. Well, they mislead you on their website and claim that you can see arrest records and all of the IMPORTANT stuff. Once you actually spend money with them however, you can only see basic info that hopefully you already know about that person. I got on the phone with a representative to discuss a refund and the woman spoke SO fast she wouldn't even let me speak and kept interrupting so I couldn't even explain WHY I wanted the refund. She "chatted with her supervisor" who told her because I used the site for approximately 10 minutes, then I could only get a 50% refund of $11.50 back.
When she came back from putting me on hold and told me this, I tried to explain why I was even requesting the refund and found that the site was extremely misleading. She still continued to interrupt me and claimed "because I hadn't stated my reasons for the refund that's why I'm only getting 50% back." So I said, "Well that's because you're literally interrupting me every time I try to speak." Eventually I settled for the 50% refund because clearly the customer service is quite used to getting these same complaints day in and day out. Otherwise she wouldn't have perfected her speed talking/interrupting habits at this point. Don't waste your time or money with this site.
Hi Ashlee,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Looked up my ex-wife and only got business address. My criminal records shown within her search are incorrect. You have me as murder charge in Alaska????
Hi Peter,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
I felt like I was tricked by seeing the report on myself with a fair amount of information. After I joined, everything was extra. Additional for PDF format, additional for phone numbers, additional for more than just basic information. Shame on you!!! I will be cancelling when my time is done.
Hi Andrea,
We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Excellent address search tool. Found exactly what I was looking for to send out a letter to someone.
Hi Kelly,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Searched several family members incl. husband and found inaccurate data and incomplete data: e.g., - alias listed incorrectly, DOB not complete; marriage licenses not avail, simple telephone numbers not listed, missing related persons. Believe your site is misleading in what type of information is reported - unless, that is, you upgrade the record for, of course, an additional fee and I suppose that isn't a onetime fee - very disappointed.
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
I thought I would get divorce or marriage lic. info?? No, you keep asking for more $$$$$$ to upgrade.
Hi Ronald,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
I signed up for an account with the impression I was paying $9.95 a month and could cancel at any time. They charged me $59.00 upfront (which apparently was in the fine print) and calculated that as $9.95 a mo. for 6 months. As SOME of the information was correct, MOST of it was outdated and inaccurate. I had better results on Google WITHOUT a ridiculous membership. I had my membership for less than an hour and determined it to be useless and unhelpful. I realize they collect public information and do not create it, however, I searched people whom I knew well and realized that most of their information was incorrect and inaccurate. Therefore, I found this site unreliable for any other personal search. Why would I PAY for a service that MIGHT be accurate instead of a service that IS accurate?
After requesting my refund, I was told they would only give me 50% back. I basically paid for a service I will NEVER use again. I disputed the 50% stating their site was misleading, unreliable, and I had only had the membership for approximately 30 minutes. They proceeded to decline my FULL refund and charge me the difference between the 1 month and 6 month service, which still doesn't make sense because I ended up paying $21.95 for the second package, only allowing me one month of service. This site is a joke and waste of money. I don't care what endorsements they have from the media.
Hi Tara,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
So far, this site has helped tremendously in locating people who have moved or are now deceased.
Hi William,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
The free site provides limited but useful information, but has some inaccuracies. To dig deeper, I had to pay for a 1 month subscription, which I cancelled as soon as I used the functionality. I did a search for my own information and it came up with what looked like my profile in that it had my city of residence, age, spouse, etc... It did, however, have an alias attached to my profile that I have never used. In many ways, I can see how this would be a useful program, but I also see how it could do harm through the posting of errant aliases.
Hi Joseph,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re sorry to hear that you weren’t happy with your report. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
Your records are not up-to-date. This was a total waste of my time. I am calling to cancel this.
Hi Connie,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
I have checked on numerous people I "knew" specific facts about, yet I have yet to see these facts on site. I remain hopeful the records are updated in the near future.
Hi Mr. Smith,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: July 16, 2014
I gave a poor review earlier. However, it has been resolved and the representative explained the service very well in a polite manner. Thank you for fixing my issue. The service is one that takes publicly available information and makes it easy for you to find. It can't find any info that's sealed or anything.
Original Review: June 20, 2014
I had my account for about five minutes, because I only wanted info on one person. After the info was not there, I called customer support to ask for a refund, and they refused. I had no intention of using the account for anything else. $22 down the drain and gone.
Reviewed June 20, 2014
What a waste of money! I know for a fact of someone who has an extensive criminal record and yet it doesn't come up! Paid $59.16 upfront. Doesn't cover much other than light basics (name, date of birth, etc.). Paid $23.40 to get extra info (which is NOTHING MORE).
Hi Amy,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
General research tool.
Hi Robert,
Thank you for your feedback! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
No info found on this website that you can't find on your own for free. I could actually find more arrest records than this site shows. Not at all impressed.
Hi Melissa,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
Very fast retrieval of information at a low cost.
Hi Bob,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
This is a must for genealogists - really helps me find relatives to put in my tree.
Hi Kath,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
Not a problem with search.
Hi Greg,
Thank you for your feedback! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
I honestly thought I would receive information that was accurate but I have yet to find any solid information. There are holes in your information.
Hi Sandy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
There is not tons of information, but I have found there to be enough to satisfy the need to know. It is a tool to be used to locate people, which it does just fine. It is not a gossip line, it is simply informational. I have located a couple of people who fell through the cracks, whether they wanted to be found or not... You can run, but you cannot hide. It's not one stop shopping... You will do further investigations with the information obtained. Maybe you will get the whole story, maybe you won't, but I found enough to quell the snooping gene.
Hi Deborah,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
It is Total False Advertising!! Bait and switch!! First you are lead to believe you are getting a service, then you must purchase a membership. While on the website I called them and was reassured I would get unlimited reports on as many people as I wanted!! I wrote down the phone number, paid for the 6 Month Plan plus everything was ADDED CHARGES!! $59 in Total!! I got no INFO and was told on phone I would get criminal & arrest records for this individual and mother whose name was listed!! I got the name I provided and an address!!!! Nothing else!!
Told on site I would have to be willing to pay another $19.99 for each record I requested!!! Went to BBB site, Checked Out ALL Complaints... Not ONE positive comment!!! Called back the number to cancel 866-490-5980 and was told I had paid for the six month program so therefore at the end of my paid subscription I would no longer be charged!! I told them that was TOTALLY UNACCEPTABLE!! I wanted to speak to a manager.
The man on phone put me on hold and said he had spoke to his manager and they decided to credit my Mastercard $29. I refused and Informed that I was checking out their WEBSITE because I believed they were ripping people OFF and I do this thing often to protect the LITTLE People, and I would pursue this to the fullest extent of the law... ended up being told I would get all my money back within 3 business days!!! I'm waiting!! If I don't I will a follow through!! NOT AN IDLE THREAT!! Anyone else who feels wronged by this company please contact: Kristy **.
Hi Kristy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
You have to upgrade, everything misleading. Also info incorrect on several people I looked up. No help at all.
Hi Mary,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
I have searched for people that I know and your addresses, information is all wrong. I have moved 3 times and you still have an address for me that is from 2005 nearly 10 yrs ago. People that I know have current or past criminal records are not indicated. Why even bother having this website when you can not provide the information? I can go to local law enforcement webpages and find the information or use other websites that give more information.
Hi Rene,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
I feel deceived by your service. Pretty much a rip-off. And no contact email or phone number to express such? That's convenient, wouldn't you say? The information you provide is less than basic. I've searched numerous people with known, long police and arrest records. Nothing appears. This scam, you call a business, along with your up charges to get more info (haha, that's a joke) is exactly what's wrong with the American psyche. No honor, no shame and will not do what's right when no one is watching. A pox on your business and associates... I pray you reap what you have sown.
I see in your "Guidelines for reviews" please exclude profanity, threats or personal insults... are you stupid or what? Of course you get profanity, insults, threats and the like...you're RIPPING PEOPLE OFF! And for what it is worth, I would like a full refund/credit for my 3 month subscription and I won't trash you on every blog and review at my disposal.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 18, 2014
Very quick and easy.
Hi Louis,
We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
How come there are no phone numbers listed for individuals? This is not very helpful.
Hi Beth,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Trial membership to check out the site. Was disappointed in the lack of information provided.
Hi Karla,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
I did not want to pay for their service. So they offered me a trial offer for $1.00. I accepted that offer and the results were not acceptable. In the terms of agreement in small print, It says that if you do not cancel the trial membership within 5 days you will be automatically be charged $29.00 per month until you cancel the membership.
Hi Rod,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
This site says that my mother and I were married to each other when I look myself up.
Hi Sam,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Your data is so out of date and there are NO addresses or phone numbers. If this is all I'm going to get, it's not worth the money. Hopefully, you will improve quickly.
Hi Marcy,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Have been very satisfied with this report. I would recommend this website to friends. I do not have an image to include or know how.
Hi Barbara,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 18, 2014
I need to change to another credit card but cannot find on the site how to do that. Therefore, I am unable to update my account.
Hi Stacy,
Thank you for reaching out. We're so sorry to hear that you experienced difficulties when trying to update your account. A senior member of our team will be in contact with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
Unable to get in touch. I rec'd an e-mail notice from Paypal/Bill me later telling me that my cash back was ending on June 30. I do not have an account, and I have no password. I am unable to get any information. I would like to know if I have any cash back.
Hi Anne,
Thank you for reaching out. We apologize that you experienced technical issues, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
If you choose not to pay for their services and close the window/page that you are on, a special offer will appear for trying their site for only $1.00 for 5 days. After 5 days you will begin being charged a recurring monthly fee of a much higher price, and this is all stated in their terms before proceeding. You are led to believe that you will get the report, that originally started out to be free, that you inquired about the full report. BUT.. BEWARE.. This is the very furthest from what you will get.
Your will most likely the name and address, which you already knew the name and quite possibly the address. All the other fields will indicate that the information is either being updated and to check back later or will be listed as being available as their premium service, which cost you even more money if you want that information. Every piece of information you want will first lead you to an acceptance page of paying more money. I even did a search on myself and the limited information was very outdated.
If someone was looking for me, they would have found an address that I had 2 moves ago... They may give you information for what you pay for, but it seems it is old information. I called immediately to cancel my subscription in order not to be charged any additional fees and they laughed at my disappointment and didn't even apologize or try to keep me. They were all to happy to take my $1.00 and it seemed like it was a common occurrence. I know the person I spoke with didn't work for free. Hopefully, my post will keep someone from giving them more undeserved money.
Hi Mark,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: June 19, 2014
The company contacted me and agreed to refund my money since the information I wanted was not available. They explained that it was not their fault that the phone number was not part of the public record, so they could not obtain it. I guess that makes sense. I am very happy that they took the initiative to contact me and resolve my complaint.
Original Review: June 17, 2014
I was looking up an old friend, and all I really wanted was a phone number. I paid $1 for a free trial membership for 5 days. There was no phone number. It said that I could upgrade the search for $20 and promised phone numbers. I paid, and to my dismay, again no phone number. What a waste of money.
Hi Rebecca,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
The only thing I would change is that all advanced fees should be upfront. I was a little confused as to whether all the information is on the final Web page or whether it would be on my E-mail address.
Hi Carol,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 17, 2014
I use this site as a last resort because other free sites are much easier to navigate. Sometimes on this site, info is promised but not provided. Over the past two - four weeks I've used Instant Checkmate more often only to become frustrated when I found out that the info contains things I don't need or want but a phone number has not been provided.
Hi Gayle,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
The PDF reports worked for a couple of days. Now for the last four or five days, the PDF reports start to process and after a lengthy delay, I get an error message to try back later. This happens on every attempt to process a PDF. I've sent a couple of bug alerts, but the problem still isn't fixed. I paid for this?
Hi Mark,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
We are trying to better our living conditions and your reports will help us to do this, thank you.
Hi Gregory,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 16, 2014
At the present time PDF reports will not download. Addresses for Utah are not complete on the report or download. When an address looks like 300 West 2100 North the report and downloads the address as 300 2100.
Hi Howard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
When I first got the service in March, phone numbers came up. For the past 2 months, they haven't, which is a big part of why I use the service. The social media area can be useful, but often it doesn't get specific to the person I am searching. More often, the information is of limited or no use.
Hi Jeremy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I received an email at 2:35 pm on 6/16 of a receipt of $22.86. I was wanting to search for me, knowing what is on my record. I then requested a full refund. Checkmate will only refund half of my money and I called them before 3:00. Crazy, and the things on here are crap. I have never lived in Milwaukee, WI. If anyone asks me about the services Checkmate provides, I will be the first to say THE COMPANY DOES NOT STAND BEHIND THEIR WRITTEN CONTRACT. NOT HAPPY.
Hi Trina,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I find that Instant Checkmate has the most up to date data when searching for missing classmates. I am in the process of looking for missing classmates for my 60th class reunion in 2018. There were 500 graduates in my class and I still am looking for about 100.
Hi Phyllis,
We’re so happy to hear that our service helped you locate your old classmates in time for your 60th reunion; that is wonderful news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 16, 2014
I haven't found any of the information I was looking for and the information that they have about me is grossly inaccurate. The information that I see about friends of mine are inaccurate as well because one says that he is the spouse of his mother. He is a disabled man and she claims him on her taxes. This is the only way that I can figure they got that information. They have me listed as both black and white, young and old and arrests from all over the country with pics of me being both black and white, as a young woman, today, but an old woman several years ago. I'm very frustrated with this site.
Hi Christina,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I am so disappointed. I went onto "peoplefinder.com" and I found the person I was looking for. Then it asked me to click on "Instant Checkmate" to get full report. I don't know why I couldn't go through peoplefinder but I decided to give it a try. I paid $22 something for a full month. No where does it say that it's a continual membership. The only reason I found out was because I called this morning to complain that my report had absolutely NO INFORMATION!!! No phone number, no home address. It was an address of a business. Then I googled the business and it was owned by someone who was not the person I was searching. Why in the world would this business be associated with him then? Also, I searched a few other people and exactly the same thing, got nothing. However, when I searched for myself... I got a butt-load of information. That's so odd. So after arguing with one of the thieves in their customer support team, I got half my money back. Better than nothing right? I'm going to write a few more reviews to make up for the $11 I lost. =D DON'T USE THIS COMPANY, YOU WILL REGRET IT!!!!
Hi Ann,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
I was thought this would be a legitimate company because AOL news had it as one of their articles. I know see AOL uses its web articles to help push the products of its advertisers. I'm not a lawyer but I wonder how liable AOL would be in a lawsuit brought against them along with Instant Checkmate.
I entered my name and it told me how much it would cost and I went to close the out the web page and a small box opened saying I could try it for $1 for 5 days. I ended up being charged $1 and an extra $1.99. I tried maybe 10 names and not one came with anything with law enforcement information or anything but address for last 20 years. I think it's illegal to give out LE information, therefore making this company a fraud. I then found that after 5 days, they charged me another $29.63 to my credit card. This they told me was in the terms agreement, however I was not notified in the usual manner of a box listing what I was buying.
After a 40 minute phone call they said they will refund the $29.63 - we will see. I hope a lawsuit is filed against these misleading people. They are making millions without supplying you with anything. DO NOT USE THIS service, you will feel ripped off. They give a bad name to legitimate companies. I wouldn't be surprised if you saw them being exposed in the courts and media as a fraud.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
Pay to see the important info. Most of the information you can get by searching the internet yourself, for free, if not all of it....
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2014
I can log in, find the names - but no records of any kind come up. Is my subscription not up-to-date? I really can't use a service that no longer provides any info.
Hi Curt,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2014
My member care rep was EXCELLENT and solved my issue with patience and professionalism.
Hi Charles,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
Exemplary Service, Smooth to navigate, Impressively Fast. The customer Service personnel were Courteous, Highly Efficient, Knowledgeable. Yes, I could go on but you're probably thinking that I was Happy with the service at Instant Checkmate: then you were right. They must be compensated very well and managed with skilled, Intelligent, respectful people.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 14, 2014
Was led to believe I could get a full report on myself. After signing up and trying to get information, it told me to pay more for the info I wanted to see.
Hi Mike,
while we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 14, 2014
There are several people that have no information on them at all OR their information is obsolete. There are several people wherein I should be part of family but I am not. It is not all that accurate many times.
Hi Pamela,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 14, 2014
Just checked out my personal records.
Hi Janelle,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 14, 2014
I gave them my credit card number for a $1 charge for a one week trial. Never saw anything about having to call to cancel the service. I logged in twice the first day and never again. Several months later, I noticed a $29 subscription charge on my credit card statement as well as 2 previous charges. After 30 minutes on the phone, the best I could do was get the current month cancelled. Pure billing scam.
Hi John,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
I, personally, feel like I got a bait & switch. I paid the membership fee and got access to basically the same information you would find in a phone book. To access any relative information, you have to pay more money. A second membership fee. My personal opinion is that there should be ONE fee (even if it has to be a bit higher than what it is now) for access to all available information.
Hi Michele,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I signed up for Instant Checkmate for the trial and felt totally ripped off as they charged my account after the trial. They said they were going to reimburse me half of the total, cannot for the full amount and then email me the confirmation of my cancelling but have not received that yet. Totally a rip off, they just want your money! I don't have the money to hire an attorney!
Hi Sue,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
Redundant process to get to the sign in screen.
Hi Michelle,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I get what I am looking for.
Hi Tim,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
Two thumbs up!
Hi Tracy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 23, 2014
Stateway resolved my issue by refunding all of my money. The data received wasn't good for much of anything, but I have my money back so I'm happy!
Original Review: June 13, 2014
I did a search and they said they found a complete list of things. I signed up and paid the fee then they said to access the data I had to upgrade my account, then if you wanted to print the data it was another $1.99. I paid all of the fees and received no current address, no phone number etc. The information was worthless. I call it legal theft. I would never do business with them again or recommend the company to anyone.
Hi Vern,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I paid $25.00 to get info on a person that was arrested 2 months ago on child molestation. Instant Checkmate came back with "no criminal records found!" How current is this company. What a ripoff. I contacted them by phone to claim a refund and was told my payment has already gone through and they can only cancel any future payments!!!!! Are you kidding me. Is this a legitimate company or a SCAM ORGANIZATION. I'm going with the latter! Do yourself a favor and DO NOT FALL VICTIM TO THIS SCAM OPERATION!!!!!!!!
Hi Gary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
What information there is is ok, however there isn't a lot.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
Hope you removed me from this search engine. I get crank calls at night and would rather sleep, OK?
Hi Timothy,
Thank you for reaching out, we have removed your info from our site. If you ever have another question, please feel free to contact us directly at (866) 490-5980. Have a wonderful day!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
Signed up for a one month unlimited membership, since they have my credit card information they charged my card again. When you sign up for a one month membership you should not have to call and cancel. A one month membership means one month. When I called to cancel, they only offered to credit me 50% of the 2nd charge; charged on 6/9 cancelled on 6/12.
Hi Laura,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I checked myself out of curiosity and found criminal records that definitely are not mine. Nor are those of people related to me accurate. I conclude that this site cannot be trusted to provide accurate sensitive information.
Hello,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
The only thing I like about Checkmate is the information on date of births, and addresses is good, but to get other information, you have to pay additional fees which I figure the amount I'm paying now should cover everything, phone numbers and etc. Thanks.
Hi Larry,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
This site and others like it are a load of crap. They say it's free and let you get almost there then ask for credit card. It's true, nothing in life is free!!!!!!!!!!!! BUT THIS IS A LOAD OF BULL **.
Hi Jimmy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
Search results based on search input requests are poor quality. Listing often do not match and return different names or other non-matching factors. This is why I have cancelled my membership.
Hi Chuck,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I'm very disappointed with the "lack" of information you get when being charged a monthly fee for this service. I don't understand why you're having to charge for what little information you get when you hardly get any. I will not be renewing this subscription and I will be keeping the cancel service number very handy when time for my subscription to end comes.
Hi Michelle,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
Your ad does not tell that you need to upgrade if you want any real info. You give just enough to make it hard to find out any real info. I was told my nephew died but could not find any article on how or when. I would not recommend this site to anyone who is really trying to find someone. Besides you're not supposed to use it to keep from renting/hiring or anything like that so really what good is it?
Hi Ruth,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I have a new Computer and advanced Windows, and you have changed your system from the one I used a year ago, so I stayed confused. I hope I can remember the new system from now on. Thanks.
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear that you've experienced problems with our updated site. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
Accurate but needs a little more up-to-date info. I'd recommend it.
Hi Noel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
I found the male people ok but the female was hard because didn't know the married name when there was a divorce and not know what their new married name was and if you could go back futher in the address area would help finding the correct person.
Hi Marv,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
After posting the original review I received a call from the Representative of the company apologizing for not providing the information and I am receiving a full refund which I have not seen yet. The representative was very apologetic and I believe they were more than fair.
Hi Bill,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed June 11, 2014
After writing a review stating that I didn't get the information I'd hoped for, Instantcheckmate.com did the right thing and refunded my payment. I appreciate their kind response. They seem to be stand up people.
Hi Michael,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
Your site gave me NO information. I didn't obtain myself on line for free. You Brag about no hidden fees? Lies. Every step is a hidden fee. Upgrade this, Upgrade that. And NO useful info. I am going to tell EVERYONE this is nothing but a scam. $44.84 FOR NOTHING I didn't already know for free.
Hi Thomas,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
I purchased the Instant Checkmate program to gain access to marriage and divorce reports. I've not been able to access any.
Hi Nina,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 11, 2014
Purchased Premium Report for an addition $19.99 and did not get any info. Very basic info was provided, stuff I already knew. This person has a long rap sheet and it showed that this person had no records. I also ran a background check on myself and found so much incorrect information. This is not a good website and I wish to get reimbursed. How do I go about this?
Hi Jessica,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
Very disappointed with the service/info.... I know some people I have checked on have records, and they don't show up... or you have to pay extra... feel like it is misleading your customers... I never would have subscribed had I known, nor would I recommend your service.
Hi Kathy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
Somewhat Satisfied, however... I have had some glitchy luck in getting what I need. I have seen things change when I have checked the same person, and I have seen the wrong or reversed name with a note about the wife's name being used in a identity theft, yet it isn't her name of 23 years but her old married name reversed.
My biggest complaint is that when I added the Telephone Lookup upgrade the money was taken from my Chase account, But unless I'm missing something I still am asked if I want to "Upgrade" for the Phone Lookup. Another thing is that I asked about that over a year or two ago and it was not available but you said that you were looking into it. Next thing I knew, you had added the feature and I quickly paid the upcharge for the year. First thing I noticed is that I seem to be forced to go into my full Instant Checkmate site to access it...a big waste of time, but...I suppose that was easiest for you guys to implement, however having already paid for the service, why am I unable to use it at the "prompt screen"?
Just now, immediately after I logged in, top of the page...says "want to look up by Phone Number"? but if I say yes, since I paid for this the site asks me to pay for this?? Very convoluted. Perhaps if ICM users "must use that feature from within ICM" a small note could be added right under that opening page? Even put a positive SPIN on it by saying "Attention ICM users, your phone lookup feature has been incorporated into your existing Instant Checkmate site, for your convenience."
See what you think and please let me know about my phone lookup feature. Is it working? If so, please walk me thru how to use it. Most times I have no name, just a random number and I need to plug that in a search window and get the information. Please don't say "we found it! Yeah! Now for only another $10 we will tell you what it says, BUT you will only be charged $10 one time, Yeah!" That would be insulting because I already paid an upcharge. Many sites do just that.
Now My BIG Compliment. Seriously! Great Job overall on the new Website Look. Tremendous improvement! Keep it up.
Hi Mark,
Thank you for reaching out. We really appreciate your honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
I paid $26 that I want Checkmate to place back into my account. I can get more -- and more accurate info -- on Google. Checkmate did a basic background check on me and after all the bells and whistles were done, not much info and my address wrong. If checkmate disappoints you, I'll do the background check for you -- for half the cost.
Hi Lorraine,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
I have had this service now for approximately one year after my son-in-law told me about checkmate. He was a deputy/investigator in law enforcement and recommended the site. I have been a widow for 3 yrs after 29 yrs of marriage and everyone was just a little nervous. I had used a dating website "Christian Mingle" and over a period of 6 months had the following experiences, just to name a few:
1. Was asked by one gentleman (and I use the term loosely :)), to please allow him to borrow $10,000 dollars as he was in the oil business and having a problem getting through "customs" in England. He assured me, of course that the money would be returned just as soon as he returned to the states. I did report him to Christian Mingle ASAP.
2. Within weeks had another male contact me and we began messaging. He reportedly was an antique dealer who was in Italy and needed $5,000 dollars in cash as his son was in a bad accident and had to seek medical care! Also reported! Wow, was I ever happy to have subscribed to checkmate.
3. Within two months was receiving messages from a man in Kentucky...........who said he was moving to "Sunny Florida" and would love to meet me in person! Yeah Right! After researching him.....his "IP" address was from Ghana, and he was wanted for questioning in a murder case in Kentucky. His criminal/arrest history was longer than a football field. I also reported him.
4. One last note....... a very close friend of the family is a high-ranking officer in the U.S. Military. When he called to check on me, I updated him on the dating website and the activities/detective work that was all consuming. He was upset and did not like me taking the risk, while I assured him I was being very cautious and felt much safer with checkmate. During our conversation he asked me to look him up, just for fun (Ha Ha), and we were all shocked to find someone had been using HIS name as an alias. Still under investigation.
My daughters, close friends and family keep telling me to just keep looking at church, they assured me I could certainly find someone to meet. My response........."What and miss all this fun." I laughed and said this was certainly more entertaining then America's Most Wanted! Okay, not really funny :-)) Thank you again for the service you provide.
Hi Jami,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 10, 2014
It is an extra arm in finding lost relatives.
Hi John,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your relatives.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 25, 2014
Company issued a full refund. All is well.
Original Review: June 10, 2014
I just signed up for one month of unlimited searches and paid a fee of $22.86. I did a search on myself and it worked (although there was criminal record info for someone else). Every other search I've tried to do has given a "Website is offline, Error 520" message. It is not working at all for me. It is my hope that I can get my money refunded.
Hi Ty,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
It looked like the service would give me a lot of information. I tried myself and family members. Not much showed up and what did, was wrong. Parking ticket in Allentown, PA. I haven't been to Allentown since I was 9 years old. No marriage or divorce records, no college degrees, nothing about online profiles. Either my family is too boring or the service is no good. I asked for a refund and got a credit for half the amount paid. I was a user for less than 5 minutes. Avoid.
Hi Michael,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: July 8, 2014
They refunded the money. They also contacted me by phone.
Original Review: June 9, 2014
Most all information is no good. Phone number section has not worked. Much of the info has been linked together and is not the person being looked for. Relative section is a positive. Their information is also not up to date!
Hi William,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
I really love your quick and accurate process. Very good service.
Hi Marvin,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
I appreciate what I did find, but found the "in process" telephone contacts frustrating.
Hi Frank,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and if there is anything we can do to provide further assistance, please let us know!
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I already had an account from a prior year. I had to call customer service to find out. I was unable to use the old account and that I would need to use another E-mail address and credit card to open new account.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
The information is out dated and inaccurate. Found this information to really be of no use at all, cancel asap.
Hi Barbara,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I don't know what happened when I ordered, but I know I wanted the 6 month membership two days ago when I ordered. When I called your 1-800# the slightly rude customer rep told me that I only ordered the monthly one? I asked if I could change it because I just joined, but he said no. Anyway, I cancelled my membership as of about 28 days from now because of this experience. You know, I don't think I would have cancelled if your customer rep had been a little nicer or a little more compassionate about my problem, but he acted like I was a bother or an interruption on his evening!
Hi Rebecca,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I searched for 3 different people with specific names, ages, and locations. Every search returned results with people from completely different states and ages. Names were similar but not the same. Your search engine is terrible, unless your website is just lacking in information. Terrible experience. Thank you for wasting my time.
Hi Anthony,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I did several searches, both of people I know well, to verify accuracy of reports and people I wanted to check out. In all cases, I found that although the initial profile info was accurate, the premium report info was apparently a compilation of more than just the subject's information. My subjects held patents developed during their childhoods, military service served before their birth, degrees that were never received, etc. You also pay an additional $20 for each criminal report per subject, as well as other add ons.
I've seen enough! I've been trying for over an hour now to cancel my subscription, but the phone number is cancelled with no forwarding number, and I'm having difficulty finding them. If I could award no stars, I would.
Hi Susan,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
A trial offer should still let you look up everything. I don't need to know stuff I already know. I should have been able to see stuff for my five-day trial instead I get name and stuff I already know.
Hi Stacey,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
I signed up in march 2014. Instant check billed me two times for $22 total, $44 for NOTHING. I have not received one background review. They received my credit card info and then provided nothing to me nor explained to me how I would be able to access the background information I paid for. I continued to be charged $22 each month until June 2014 when I called to cancel my account.. I explained that I wanted a one-time transaction for only $22 but they said I was required to call and cancel because I had "enrolled in membership." I would not be complaining if I had received at least the one initial background check that I paid for. Their technical structure allows them to take my money and not give the product in return. I will never use this again.
Hi Thomas,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
Are you kidding?? With a "dating" daughter, Instant Checkmate is an absolute necessity!! We have a lot fewer sleepless nights, that's for sure!!!
Hi Pamela,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helping you keep your daughter safe.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 7, 2014
I have not been able to pull up one record. When I put in the information, it does all of that "checking" for records and then tells me I am not a member and must check a box and pay for a membership. As a result I added an additional $19.95 onto my already misspent investment and still have not been able to use this site. I am asking for a refund of my money. I am very disappointed.
Hi Dianne,
Thank you for reaching out; we appreciate your honest feedback. A senior member of our team will be in contact with you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2014
My son is missing. I was sick for two years and I lost track of him. I would like to know if he is all right. Thank you for giving me this chance to try and find my son.
Hi Gregory,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service has given you a chance to locate your son.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 13, 2014
I was very surprised by the customer service I received! Because I was unable to find the information I was looking for in their data base they were willing to give me a refund. Which I felt was a very fair offer and I would like to say THANK YOU!
Original Review: June 5, 2014
Even when I paid for a premium report, the information I received was not exactly current or accurate.
Hi Leonard,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
I was/am trying to contact a fellow musician friend of mine who I lost contact with since 201, because another fellow musician of ours died very recently. I was JUST looking for his phone number. Paid the 1.00 for the information. Checkmate did not supply the phone number so I agreed to the "next level" or "premier" but did not notice anywhere about being 19.99 MORE! Clicked the button and BAM! I get an email from my credit card company that I was just charged 19.99 AND STILL NO PHONE NUMBER!
Hi Glen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
I can acquire the same data free from mugshot spokeo google. Checkmate gets you in, Then charges you to get what the others can't give you free. Checkmate wants to charge more and more and more. When I called checkmate, they would not refund my money even though it was less than 15 minutes after I signed up.
Hi Thomas,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
Received solicitation for "free" background check. Hit up for money, but not surprised. Paid $22.86 amount which was to include arrest records and unlimited searches for a month. Then hit up for $1.99 to be able to copy. Am aware only arrests with convictions can legally be provided, but none were. Hit up for additional $19.99 to get criminal convictions. None provided, even though aware of at least three. Wanted more money for criminal convictions of related persons. Called a customer service number and was told some counties don't reveal conviction data out of privacy concerns. Criminal convictions are public record and the records have been purchased by other businesses. Since the info we were seeking has been available through other sites that charge less, THIS IS A SCAM.
Hi Marilynn,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 5, 2014
Service is quick and easy to use.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
Reports are seriously absent of information and seriously out of date. Cannot be used for skip-tracing as addresses are inaccurate. Marriage and Divorce information is all absent. Not one case established either marriage or divorce and in some instances, there were five marriages and divorces. You flash on people to cause additional searches and inflated prices but when information is received, it fails to disclose what you flashed as criminal in nature. WHY? I haven't a clue but this site cannot be used to locate people or for investigation purposes. Wish the experience had been better. I have requested that my account be closed but as of today, it hasn't been. Will call tomorrow to make correction on that.
Hi Karen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2014
Information provided after initial payment of whatever the amount is, then another payment of $19.99. The information is Less than what you find with a basic Google search. Want a refund? They will offer to give you back half of what you paid. Beware of this scam. Do not waste your time. I will not be surprised when my personal email used to create Instant Checkmate gets flooded with spam mail as just like every other scam that steals your money and sells your personal information. Lesson learned to me, read the reviews first.
Hi Sherman,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
I have tried, without success to get a report on Richard **, age 43. System will only give me info on his father, age 70. I also attempted to get address data on Paul **. I cannot get the results of this search. What have I been doing wrong? Please advise!
Hi Harold,
We're sorry to hear that you are experiencing issues when trying to run your search. A senior member of our member care team will be in contact with you privately to help resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2014
With all the "downloading your report" screens and the "careful content is graphic" warnings they really rope you in to thinking the person you're looking up has decent record worth paying the $22 for. Initially I thought that the person I was looking up had hidden records or something, but then when I searched my own name and my brothers (who has had several arrests) I realized that this site is complete BS. It was saying my brother was arrested at six years old and I was arrested in Utah in 2006!? What? They show you info like "their horoscope", really?? That's what I paid for? I called and they offered half of my money back but I just don't have it in me to argue to get more. Sad that companies run scams like this. This review is for the $11 that you ripped me off for. DO NOT PURCHASE ANYTHING FROM THIS SITE.
Hi Kate,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
I Have Found People That I Been Looking For.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find who you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
There's no real info except for a name and address. This is fake and a scam to take people's money! I'm so angry.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
Fast accurate response. Thank you.
Hi Marthena,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
We have loved the service provided with this site. We have found folks with whom we have lost touch over the years. Sadly, some of them have passed away. It is wonderful the site provides this information.
Hello,
Thank you for your positive review and high rating. We really appreciate your feedback. We’re sorry to hear that you uncovered sad news about your old friends, but we're glad that our service helped you find out this information.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
It wasn't quite what I expected and to me, information seems to be limited. The things I searched are things I already were aware of.
Hi Terry,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2014
So far I feel as though I've been "taken". The information on phone numbers is accurate, but the ability to give me a background check or arrest record for the right person is not. Not At All, Every Time I've tried. For that purpose, Checkmate is a scam.
Hi Leslie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
It wasn't accurate in that I've never been married and or divorced because I have, maybe if I had put in my maiden name. My birthday was wrong however the year and month were correct. Everything else address, etc was accurate.
Hi Jaidene,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2014
I use this site to do heirship research, and it is usually so helpful. It is especially helpful because it also includes other family members and locations.
Hi Colleen,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
Intrigued by the advertising, I bought into the basic subscription. I'm ashamed of myself - but I learned a valuable lesson for only $22! I can get far more information for FREE by just Googling a name. Instant Checkmate is not just deceptive - it borders on outright fraud and extortion. Good luck if you try to cancel or get your money back. Again, it was a cheap lesson in avoiding future temptations to satisfy curiosity.
Hi Richard,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
I'm too upset to respond at this moment. Send me another request to complete the questionnaire and I'll express my anger later. Primarily, however, you have represented yourself to be a a business charlatan and fraud. I'm furious. What a rip-off.
Hi Judith,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
I really like this application. It really helps filling in the blanks.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
Report sketchy & incomplete. No current address.... no phone number.....deceased??
Hi John,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2014
For the cost of $22.86 a month, this is not worth it. All I ever get is a birthday and maybe close relatives. Knowing others who are in jail or have been, it never can find that info. This is not worth the money for what little you get.
Hi Bonnie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2014
I was extremely unhappy with Instant Checkmate right when I made my purchase. I called them immediately to cancel my purchase and "membership". The gentleman that I spoke with could not find my account information. He explained that he would wait until it had processed and refund my payment. Three months later, I look at my bank statement and I have been charged from the company on a monthly basis. Eventually, I was refunded my money but I was once again on the phone for over 30 minutes as they played a game of putting me on hold and speaking to their supervisor. Each time they came back to the phone after speaking to their supervisor, they gave me a little bit more of a refund (scam). They should have refunded me right away and apologized about their mistake in charging me when I had cancelled the day of purchase. I do not normally put negative reviews about a company but I really feel like they were trying to steal money from me. Do not use this company! Worst customer service I have experienced.
Hi Kelli,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
I have been happy with the results that I have found so far. Thank you.
Hi Audrey,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
I've felt very safe after coming to this site. I meet a lot of men all claiming to be one thing or another. I come here check them out then immediately stop their advances. Thank you.
Hi Marsha,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
2 people I know are deceased. The last one is blocked by this survey.
Hi Roy,
Thank you for your positive feedback and high rating. We're sorry that you uncovered bad news, but we're thankful that our service could assist you in finding out this information.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
Fast, easy, seems pretty accurate on background checks!
Hi Holly,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 1, 2014
I've had no luck with locating a few former friends based on their names when I knew them. One especially, had been married and probably either remarried or died. I never did know her maiden name. I've noticed with others that knowing parents or siblings will often lead to being able to locate them.
Hi Dave,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 1, 2014
I was UNaware of this whole topic before I discovered it, and I am absolutely loving it. I have told my brothers about it, recommended it & am like 94.88% happy with it. I would have given it a 100% happy rating IF it DIDN'T give my mythological description WRONG like it did once in the past, BUT it DID, correctly UNchange it. I am like SOOO HAPPY about how I can use it WITHOUT ANYBODY finding out about it.
Hi Don,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 1, 2014
The only thing this report got right was 1) One siblings name; the other 4 were not included. Simple google search revealed more. 2) The date of birth was correct but the date of death included year only. 3) Address were incomplete. 4) It showed criminal records for other people with the same name and did not even include the 17 felony charges (can you say rip-off). 5) Did not include parents. Simple google search does! 6) Showed him as married, he was never married. Really, can you say ripoff? Again, DO NOT WASTE YOUR MONEY... I purchased both the standard and premium report and what I got was junk. I paid over forty dollars for a date of birth; this site should be shut down.
Updated review: June 4, 2014
Thank you for your prompt attention to the matter that was mentioned in my earlier post.
Original Review: June 1, 2014
This was my first time on this site and noticed some inaccurate information. It has my deceased father listed as my spouse. My name is also listed incorrectly, as my legal name is Elizabeth ** and I go by Elizabeth **, not Elizabeth **. There are also some people listed as related and there is no relationship; ex sister-in-law; ex-wife of my first husband.
Hi Elizabeth,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
I was very disappointed with this product. I didn't get thorough info about the individual I was researching then after an incomplete results, you have the nerve to ask for more money for a more advance search! I do not recommend this service. I knew more about the person I checked out than what they gave me... SCAMMMMMMMMM
Reviewed May 31, 2014
Some help finding reunion people - really tough that phone numbers not appearing.
Hi Donna,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
With arrest record this site usually says they are not available and will notify me later. They never get back with me.
Hi Claude,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
There are no phone numbers even for those in white pages. People who I know live at a given address still aren't listed under their true name. I'm very disappointed and in over 99% of the searches I have done have I learned anything new. I'm on the verge of asking for my money back and contesting the charge on my charge card. I won't give up on your service but one more week of what I have been thru and I will decide a new path. Thank you.
Hi Richard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, and this can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
Awesome site. I've been searching for lost friends for several hour now. Will recommend it to all my friends. Thanks.
Hi Alonso,
We’re so happy to hear that our service helped you find your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 30, 2014
I have been with instant checkmate for some time now, and recently added the phone search service.... I have found that the info provided on searches that I perform is usually filled with less than accurate data.... I often run searches on people or numbers that I know personally, and using this as a baseline - the accuracy of the data is poor. I am not certain if I will stay with you much longer.....unless the degree of accurate info increases.
Hi Joseph,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2014
I think this is a bit overrated. I entered my own information and the data is wrong. It is overpriced for what the site claims to offer. I cannot remove my search history either. Not happy with that.
Hi Nancy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2014
I do not like having to download before viewing. It was not like that a few months ago. I also paid to have the extra phone number search but several times when searching a number it could not be found. If someone calls me from a number it should be available to find out who the number belongs to.
Hi Delaine,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
I don't like the fact that when I try to access information, this system wants me to upgrade my membership.
Hi Mavis,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Unable to upgrade to get reverse phone lookup.
Hi Ronald,
Thank you for reaching out. We're so sorry to hear that you experienced difficulties when trying to upgrade. A senior member of our team will be in contact with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
The initial fee for getting on-board has been worth it. I am on a committee to find our 'lost' classmates for inviting to our 50th highschool reunion. Seeking additional info about any person was NOT necessary or needed. The Two Areas should always remain apart. Of the committee's success, having me go thru Instant Checkmates.com has been the most successful of all.
Hi Hardy,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you locate your high school friends in time for your reunion; that is great news! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Dec. 4, 2015
Made easy to use. Got information I needed fast. Very detailed. Thank you from this single girl who needs to be careful who she goes out with.
Original Review: May 29, 2014
It's a nice site. Sadly it's been wrong several times or doesn't have the information. It did help me with a couple of people which I'm thankful for. I hope it continues to improve so maybe I can get the information later that I'm not able to get right now. For me, I have paid a lot of money to get very little information. It's only been 2 days so I'm hoping for it to improved as it continues to say. Thank you so much.
Hi Terri,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: June 19, 2014
The company refunded my money since my search did not provide me the information that I needed. I am happy about this. They resolved my complaint.
Original Review: May 29, 2014
The website did not locate the person I was looking for, but I did not find that out until after I paid AND upgraded to premium (in hopes that premium would give me the information I needed). All the spaces for information on the person just said "Unknown and check back with us" (phone number, etc)! I completely threw away my money on this site. When I called to ask for my money back, the woman told me that the site offers no guarantees on the accuracy of the information.
Hi Emily,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Phone Numbers - This section has had a message that it is being updated and to check back later. This message has been there for 6 days. That's 6 days that I have paid for that I have not been able to get this information. Therefore, I am dissatisfied.
Hi Lewis,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Suggest adding date of verification for addresses. I noticed ours is out of date by six months. It's very difficult to keep up with a mobile society like ours, so giving the searcher an idea of how current the data are/is a difficult task, but it would be helpful.
Hi Glen,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Complete scam. After the 3rd request to pay another fee and after giving them credit card information, I decided I didn't want the service. Customer service told me they couldn't cancel the transaction, but they would make sure the account would be blocked from repeating my transaction in 6 months. After much yelling, the supervisor refunded 5 months of my "contract" and told me if I tried to dispute or block the credit card charge, I would have to pay it all. Take it or leave it. Don't listen to their sales pitch - especially any offer containing the word "FREE". Cannot and will not ever recommend this company.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Info provided is full of errors and inaccuracies. Correct info listed can be obtained from many other sources at no cost.
Hi Craig,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
I did a test search on my name and there was a repeated warning that my report is graphic. I find that suspicious and a way to get folks to subscribe. I was never arrested or involved in any crimes beyond traffic tickets.
Hi Hamjat,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Started to check into it, decided not to, then up popped a 1.00 fee for 5 days free use. I filled out the paper work and gave my credit card number. Then I went to use it, and they wanted another 1.99 to use pdf then they wanted 19.99 to look at anything else. The only information I receive was my name, address, of which I already know. What a bunch of scammer. I will tell everyone about this site. They are stealing money and hiding the truth. You get nothing for 1.00. I am pissed that I was used.
Hi Ronald,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
I like to be able to see who is calling. That’s why I need the service.
Hi James,
We’re so happy to hear that our service helps you find out who is calling your phone. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
First of all, I paid a dollar $1.00 to start and then they charge me $29.00 to use this site and to date I cannot log in with the email and password of mine. I called and they refunded $14.00 and said I had until the 16th of June to use this site. I can't get on so how does that help?? I have called 3 time and they say it is fixed ... Another run around to screw YOU!!!
Hi Doug,
We're so sorry to hear that you experienced technical problems when you tried to log in. A senior member of our member care team will contact you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
There was not a lot of info available...namely, marriage / divorce records.
Hi Jenn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
I do not have questions. I have nothing to hide. Being a retired Ordained Minister since 1948. I have 4 children, 7 grand-children, 10 great-children, 1 great-great-grand-daughter. They live in Missouri, Colorado and California. Mostly Sons. I worked all my working days for 42 years as a Truck Driver, Greyhound Bus Driver over 25 years Retired 1982 @ 60 years old. My wife is Frances, her name has come up in this report. These are HI-lites.
Hi Gladstone,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
I love it. I find out things that keep my family safe.
Hi Greg,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you keep your family safe!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 27, 2014
Well I'm upset because updating system info and I'm on a trial basis and feel should have said prior to paying.
Hi Vic,
We're so sorry to hear that you experienced technical problems during your time on our site. A member care manager will be in touch with you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2014
I have had very good experience with this program.
Hi Charles,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 27, 2014
This site was a bit more informative than I had expected. I was able to find out a few more bits of information than what I already had. The ordering process went well as one of the representatives stayed on the phone with me & helped walk me through the process so I would not mess things up. Thank you again for your time, patience, & the opportunity to use this site without a lot of frustration or headache. Have a great day! :)
Hi Darlene,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
Background checks and location of friends. This site is easy to use.
Hi Wanda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
A good and efficient service. Surprised at some of the things I discovered.
Hi Michael,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
I was excited about this service, as I had pd. for it! My experience was like ordering & paying for a new car & receiving a box with the steering wheel & mirror! Most of the content I got, I got free from Google. False advertising. Buyer Beware!
Hi Mary,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2014
This is a bogus company that not only provides false information but randomly adds charges for unauthorized upgrades. Looks enticing, but not worth 2 cents.
Hi Sarah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
For basic background information, I am very satisfied with the basic package. Tempted to get deeper information but it's really not necessary at this time.
Hi Carol,
Thank you for the positive feedback! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question about upgrading to a premium report, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
Thanks! I am excited to get your input.
Hi Michael,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
I use this site to look up long lost family members and it is wonderful and easy to use.
Hi Linda,
We’re so happy to hear that our service helped you find your family members with whom you'd lost contact. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 25, 2014
Always so helpful & finding lost friends!
Hi Cipriano,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your old friends; that is great news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 25, 2014
I found the ease of access an absolute breeze. The site is well-thought out, laid out, worked out. My hopes were high when I upgraded to premium for an added $20. Based on the lack of information in most areas, it was worth no more than $3. What would make it worth it and what I signed up to upgrade specifically for, was that your resources would somehow dredge up access to Shawn's e-mail address. Let me know if this happens and I'll remain customer. Thanks.
Hi Karon,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: May 28, 2014
To my surprise, Instant Checkmate Member Services contacted me directly, regarding my recent experience with their website. I originally gave the company an unfavorable review, because I received incomplete results about a person I was looking up. Although, I am still not satisfied with those results. I am completely satisfied with the company's integrity! The customer service demonstrated by this company is top notch. I feel they genuinely care. They issued me a refund, which I didn't ask for. and they explained to me in detail how the searches produce certain results. I, as a consumer, appreciate being valued as a customer and a person.
Original Review: May 25, 2014
I was very disappointed with this product. I didn't get thorough info about the individual I was researching then after an incomplete results, you have the nerve to ask for more money for a more advance search! I do not recommend this service.
Hi Aubria,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2014
Called to cancel right away because I did not get what was promised. Anyone can get birth and death dates! Name and address! That is all I got, for the information that I was led to believe I paid for I had to sign another offer AND PAY MORE! Will file a claim with PayPal to get my refund.
Hi Rebecca,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2014
I have been very pleased with the service. Very rarely, have I not found what I was looking for.
Hi Stella,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 24, 2014
When a search is entered, and information pops up into the blue bar at the top, none of the sub-tabs work (Personal, Location, etc.).
Hi Mike,
Thank you for reaching out. We appreciate honest feedback! A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2014
I check myself out knowing what should show up. I was surprised to find that Instant checkmate was only %50 right.
Hi James,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! A senior member of our member care team will be in contact with with shortly.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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