Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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Reviewed Dec. 4, 2014
The only information available with this package is the most basic information. A lot of it is outdated and leaves out everything except names, ages and old phone numbers. I put in names of people I know have long criminal records and it tells me there are no records at all. I really don't really want zodiac signs. In one section it says my sister married her daughter 2 years ago. I'll have to call and ask her how that happened. It does seem to have birth dates right. I would like to have more information without having to pay extra for every little bit of real information that might or might not answer my questions.
Hi Linda,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 3, 2014
I have been very pleased with the information that I received. It's amazing that I have found old friends & co-workers from years pass. I never told anyone about our secret. I just convince them I am an excellent skip-tracing person! As long as you used the information for connecting with persons that you admire & love, I think this is an excellent tool for getting to rekindle memories. Personally I think the $20 charge for gold info is too much! I don't know why but the marriage license are unexisting? Phone landlines should be given in all cases, unless they are restricted by the owners. Keep up the great work.
Hi Cipriano,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 3, 2014
I signed up with hopes of being able to actually find someone. But to see anything more specific than an outdated 'possible' phone or address, I have to pay even more money! This is a ripoff.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 3, 2014
Yes well, the arrest records you have on me are not me, for they are on another person with the same name but in another state or place. I have provided you with all the CORRECT information on MYSELF there should be only the correct information come up!I Have not been out of the state of Ca. only to Na. If you are going to be wrong on me, with all the correct information provided HOW are you going to provide me with accurate information on people I do a Check on???
Hi Thomas,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 3, 2014
Related to doing a search of myself and family members, checkmate was only able to provide location and age. I was not satisfied at all. I cancelled after the first hour. It seems to me that all they wanted was for me to upgrade to more personal info for 19.99, a pop up window that wouldn't leave me alone during my searches. What a hoax, wouldn't recommend to anybody, already stole my membership fees for the month plus 1.99 for PDF downloads. Don’t do it if you READ THIS, READ THIS, READ THIS.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 2, 2014
The site is quick and easy to use. Running a report on myself showed accurate information on myself, though did show information on someone else with the same name. Did not pick up my facebook account however.
Hi Vicky,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! There is a possibility of false positives, and one person's records mat initially match up with many others based on a common name and/or the same basic information such as state or age, etc.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I tried this service and paid for the one month. They do not tell you upfront after charging almost $23 that anything pertinent will require an extra $20 fee. The information they give for this first fee can easily be accessed for free. I used the name of someone that I know has been arrested and who has been married and divorced. The marriage information was absolutely incorrect and I know this is the correct person because of the associated names. There was of course no arrest information because they want extra for that information. I was able to get arrest information for free online via the online arrest records for that state a few years ago so I know it exists.
I was interested in seeing if there was anything new or any related information but am not going to pay extra for that. Checkmate failed my test for sure. This is a poor service, I feel ripped off and want my money returned. I am very suspicious of the so-called good reviews on this site since the bad experiences seem more likely given my experience. Also, from the way it appears on the website the fee for a one time monthly charge is not one time at all. I am canceling that portion immediately and if there is anyway to protest the initial charge I intend to do that as well.
Hi Roberta,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 1, 2014
I am pleased with the outcome of each search.
Hi Robin,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I desperately needed background information regarding sexual offenses on someone and I immediately got my answers. Even got websites this individual had visited in the past that further supported my suspicions.
Hi Pauline,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the important information you needed.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
Use this for my family trees... very good searching. Only find that some people are not married but mother & son or two daughters. Keep up the good work.
Hi Louise,
We’re so happy to hear that our service helped you fill in the blanks on your family tree. That is wonderful news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I like the fact that I get multiple options of people that may fit the profile of people that I am looking for. I just wish that when I am very specific that it would give me less options or tell me to broaden my search.
Hi Rachel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I needed an address and paid the $4.95 to obtain it without signing up for the monthly subscription, as opposed the the .99 with the subscription. Unknown to me they proceeded to withdraw $19.95 every month. I have filed with the Better Business Bureau and the FCC.
Hi Elaine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Dec. 1, 2014
Two things to know: 1. The service is just crap. They fake a lot of processing onscreen for something that, if you think about it, should take split seconds. It's just to draw you in and make you anxious for the results, and therefore to sign up. They have little to report and the info is worthless. 2. The game here is to get you to unknowingly sign up for a recurring expensive monthly charge, when they are then bad about refunding when you complain. THIS IS A TOTAL RIP!
Hello,
Thanks for reaching out. I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Dec. 1, 2014
I tried to find out some information. But after I paid the initial fee, and 1.99 and other fees, I got nothing but information I can get for free. I didn't even get the basic personal information, like birth date, marriage condition. All I have is an address which they give it for everyone before you pay for the fee.
Hi Jielin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Jan. 6, 2015
Customer service called and issued me 1/2 refund as I wanted to keep my service. First offer was to fully refund service and cancel. I have found site helpful in locating old friends. Yet when it comes to doing searches for background a lot of information is crossed. My personal information has people connected to me, I don't know. I was told the only way to correct this was go to court house. If you get your info from local resources and just put them in one place why assume everyone with the same last name is related? So much information is outdated, as it shows my husband alive who has been deceased for over 6 yrs.
Original Review: Dec. 1, 2014
Everything I have found is outdated.
Hi Charlotte,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 30, 2014
3/4 of the time you cannot get to do anything when you hit the search button. If you want a state you have trouble getting it to stay on that state and search. Never one time since I have been on here has a phone number been right.
Hi Carolen,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
Ran a report on myself. Site claimed no hidden fees, but to see anything more than a list of previous addresses and possible relatives you must pay a "small upgrade fee" of $19.99. Doesn't sound very small to me, especially given that each report requires an extra $20 to get a full access. Though that might actually be a good deal if they can make good on the promise of providing social security number.
The real icing on this cake is the end of the report. Astrological sign - with a handy compatibility calculator! I want my $22.86 back.
Hi Mark,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
Very thorough, like that I can make comments.
Hi Joanne,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 29, 2014
Wtf man... Way not cool… You charge too much to get emails and deeper of a report… You’re like an airline charging for baggage and food. One damn charge after another.
Hi Darren,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 29, 2014
This service advertises itself as providing complete info. But after paying the monthly fee and waiting forever for 9 pages to download, it provides a phone contact and address only. It does not even give an email address without additional money. It is like one of these adult performers who is very nice and friendly at first, but demands tip after tip after tip in order to give a complete experience. I would not use this service again but I am stuck with it for the month. I canceled the repeat billing after my first five minutes of usage.
Reviewed Nov. 28, 2014
This site seems fair priced until you get your first report. Try yourself, me - average guy, no bad records, live in same town all my life, gets my birthday wrong (by a year) & only provides info I could find in a phone book or basic internet search. They then tell you to get the full report you have to pay $19 upgrade fee, upgrade $1.99 for PDF, everything is an upgrade. Should have known from BS graphics on the site, makes the search seem so much more than it is! This site should be closed down. Try anyone you know and the info is basic and birth dates are off! Save your money and use a different site, please!
Hi Brian,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 28, 2014
Your trial offer was very misleading. It did not give the information that it was supposed to give without pop-ups wanting more money to gain the information that I was lead to believe, such as previous address and previous phone numbers. So to say you get all the information for 1.00 is very misleading.
Hi Tim,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 28, 2014
I accessed website to check "myself" basically to rule out identity theft/etc. However, I was shocked when I accessed information and found the only information available was address, DOB. Marriage and Divorce info included anyone with the same last name. I was married and divorced but the name of the person I was married to did not appear. So I then attempted to access other people (e.g. my children ). My son's DOB was wrong and my daughters info was not available. Beware of this site. If you want to pay $25 to access someones name and DOB it may be worth it otherwise this site is SCAM. I did call to cancel however, no refund was offered. IT IS A SCAM!!
Hi Sandra,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Use of site is easy and pleasant.
Hi Diana,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Instant Checkmate allows the user of the service to obtain needed information. For whatever the reason one chooses to visit this site, a clear picture is found.
Hi Sherry,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 27, 2014
Grade A information. Top flight service!
Hi Michael,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 26, 2014
I liked being able to check things, I don't like the incomplete background reports without having to pay a higher price for each and every different person. But, maybe you'll change that or include a more complete portfolio for the monthly membership fee. We'll see.
Hi Michael,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We do strive to provide as much information as possible in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. Also, premium databases are more expensive for us to access, therefore we must charge a small one-time fee to compile premium records for our users.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 25, 2014
I found the searches to be conducted quite speedily. Agreement with information that I already possessed was very helpful in determining that I was getting a report about the correct person.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 25, 2014
This website states does charge for the use, nothing is free as they say. I did decide to pay a trial fee, then there were two more charges, $1.00 for the trial, $1.99 for the PDF and then a $19.95 for premium so I could get the information. This information was not available and when I spoke with a rep, he said that sometimes the county will not allow this information to be made available to them. Instant Checkmate does not say this anywhere that you can see before you are charged for their service and there was no money back.
Hi June,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 24, 2014
I think that it is an overall good service although I have found times that it is confusing when a large number of people have the same names and I find that some of the marriage, business license info and criminal arrest info is incomplete. Overall it has been helpful.
Hi Phillip,
Thank you for reaching out to us. We really appreciate your honest feedback. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
The ability to have name, phone number and email addresses on one page is wonderful!
Hi James,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 23, 2014
Info it gave me I can get free.
Hi Martin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I paid for one month at $22 and started looking up people I know. While I did get very basic info, (known addresses, possible relations) in almost every case, in order to get more info I was told I had to pay an additional $19 for premium services. But, even the basic info was incomplete. I entered the name of a person I know that was just released after 3 years in jail, and it showed she had no arrest records. And yes, I am sure I entered the correct info and that the person listed was correct. I feel this is a real bait and switch and that even the basic info provided is incorrect.
Hi Steve,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I am very disappointed with this service. The search results are not the person I am listing.
Hi Donna,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
I signed up for one month of unlimited service. I got the report for myself and found the report to be extremely limited and definitely not worth the initial fee. I do not recommend this service and website.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
There is so little data available. ALL of the data available is far out of date (including the Premium reports). I feel very cheated! Much of the data is incorrect. A click to get additional information (not Premium) NEVER works. This app cannot find names, when I can 'Google' them and find them! I feel scammed! I want a refund.
Hi Paul,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 23, 2014
Instant Checkmate does not inform the consumer UPFRONT that there are additional fees for "sensitive information." If they had integrity, they would explain, plainly, and in advance, that basic information will be provided with a regular subscription; and that other more "sensitive" information (the kind you are actually seeking) will require an additional fee. If you want general information, don't bother, you can find it elsewhere. If you want the "sensitive" information, then be prepared to pay an additional fee, above & beyond what is initially charged.
Hi Charles,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 23, 2014
I wanted to look up a friend that moved. The only information was where she moved from. Nothing on her new address.
Hello,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 26, 2014
Thank you.
I looked, and I saw nothing on your website to cancel except for a phone number. I received a message confirming the cancellation.
Original Review: Nov. 22, 2014
I have looked at most of the people who came to mind, and it even reminded me of the birthdate of an old girlfriend. The first person that I tried, arrest records were there. Since she had never wanted to mention this, I had never known the dates and other details, and I was satisfied when I found them.
Evidently, for younger people, few things were there as they had never been arrested. It did show a license to fly a plane for an old acquaintance of mine, which made me happy because that was her dream. Not everybody was there, though, but I do not fully blame them. There are and were so many people in this world that it would take decades to find everything.
However, I do have something against the fact that I must call to cancel my account. I took a one-month account, and I want to cancel it. The thing is that I hate to call people. I just want them to cancel everything because I am done researching people. I do not know 1,000 people in the United States. What I wanted, I got most of it. Now, it is time to cancel everything.
You should let people cancel online, like most websites. It would be better that way. What would I do if I were mute and I could not call? I would have to bother someone and ask him or her to do it for me. This is extremely inconvenient. Hopefully, they will see this message and help me.
Hi Dany,
Thank you for reaching out. We do provide the option for members to cancel online at www.instantcheckmate.com/cancel. We have processed your cancellation request, and no further charges will be incurred. If you have any additional questions please feel free to reach out to us directly. We are available 24/7 at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 22, 2014
Your website is more of a fancy visual misrepresentation of what is offered than anything I've ever experienced in my entire life. I was lead to believe that what I paid up front was going to provide me with at least NCIC or County records, but all I got was outdated information for the most part. I can do much better on my own. Offering additional information at additional costs is like pouring salt on an open wound. Are you serious? If you were a local business here in Vegas I would have demanded my money back under Nevada 3 day law as soon as I pulled the information on a few people I know all about.
Hi Richard,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: Nov. 26, 2014
Thanks!
Original Review: Nov. 22, 2014
I can't make a call to the United States, not Checkmate's fault. :) I live in Denmark, and I want to cancel my membership. I have to tell my bank not to send you more money. So you have now received my last payment to you. My membership is therefore no longer. OK? I like your service very much. I think you should be very proud of it. It's unique!
Hi Irene,
Thanks so much for reaching out. We have cancelled your account, and no further charges will be incurred. If you have any additional questions please feel free to reach out to us directly via email at support@instantcheckmate.com.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 22, 2014
Site offers one time monthly payment. When you check Paypal, you'll see that they have actually set up recurring monthly payment. Please avoid this site at all costs. The information is very limited. After charging $23 for a rudimentary report, then $1.99 for a PDF file, they ask for another $19 for more info. Very deceptive, very incomplete. This sort of business does dishonor to the Internet. These people should be ashamed of what they are doing.
Hi Tom,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 21, 2014
I thank you very much.
Hi Tony,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 21, 2014
I am illegitimate. My father applied for naturalization papers in Dec. 1953 signing two names he was known by. Andrey ** & Andrej **. However naturalization papers asked about his having children. He was aware of my mom's 2nd term pregnancy when he answered NO. The Pentagon gave me a B/D for him. ** to match **. On my own I found birth tr 1951 etc. I'd appreciate you getting your story right!
Hi Deborah,
Thank you for your honest feedback. We apologize that you were unhappy with your report, however, we are only able to display information as it is provided to us from public records sources. A senior member of our member care team will contact your privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 21, 2014
Inaccurate and outdated info i.e: my ex husband and my daughter are married to each other? And this is reported since 2012? Will strongly discourage peers to do background checks through instant checkmate because of the too many wrong informations, so many that it is unacceptable that it is DOWNRIGHT FRAUDULENT because the customers have a reasonable expectation of some accuracy. This is a complete rip-off. My request for a refund was never addressed so my concerns were forwarded to the Federal Trade Commission and a formal complaint logged in to discourage further defrauding of more customers and have investigation and audits look into practices of this company and the questionable quality of the goods and services it delivers.
Reviewed Nov. 20, 2014
Website pops up with advertisements to buy upgrades to a report. When you turn it down and check you no longer want them, it keeps putting in front of you anyway...again and again and again.....get the picture?
Hi Rod,
Thank you for reaching out to us, we appreciate your honest feedback. We are currently addressing the multiple popup issue. We sincerely apologize for any frustrations you experienced, and we will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 20, 2014
Saw blurb on aol about an individual internet search for all info out there. Signed up for "free trial" ($1) and looked up myself...useless. On 11/17 they "rolled" my account to monthly and charged me $29.63. It's a scam and they should be shut down.
Hi William,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Nov. 29, 2014
Instant Checkmate contacted me and made sure that I was happy with the total refund they gave me. I am duly impressed with their quick response and their concern for customers who don't find what they're looking for. Thanks, Instant Checkmate.
Original Review: Nov. 20, 2014
This led me to believe that if I paid the monthly charges I would have access to the records but instead, I have to pay more and more and more at each click of the mouse. That's just wrong.
Hi Sonia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
The service is good but there is nothing I hate more than half baked advertising. When your site says things like "Access any information about anyone for the low cost of..." and you buy it, you expect THAT... What you don't expect is to buy it, get only basic information that I could find out on Google, and when you want more information that should have been in the bundle you want to charge more money for in depth reports, etc. THAT IS BS.
Hi Michael,
Thank you for reaching out, we appreciate you honest feedback regarding your recent experience on our site. We sincerely apologize for your frustration and we will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Even if you get the $1 option, it sets up a revolving $29 a month charge. DO NOT USE THIS SERVICE. You can find this basic information online. Rip off. Crappy. Sorry I even bothered.
Hi JC,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
Absolute useless information. They charge you and then give you info that could be found for free. Maps that are supposed to be in use say unavailable and beware.....they will hit you with a additional $20 charge if you don't pay "very close" attention to which report you are looking at. Their one time fee of $29 ended up costing me $70 within minutes. They put a horoscope wheel on there for compatibility for the subject of the report for Pete's sake. How utterly ridiculous!!! Unbelievable that this is the kind of service you get after all of their claims. Do yourself a favor and bypass this one. Money scam.
Hi Melanie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
This site has been very helpful in locating most of the facts and information needed.
Hi Samuel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
I received no information I didn't already have. The information received could be obtained for free of other sites. Some folks like this site get rich by violating others rights to truth in advertising.
Hi Kirk,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Instant checkmate claims to provide their clients with up to date records on the persons being reviewed, in addition to mugshots and criminal history. The criminal history is the most important to me and I would assume that it would be the main feature most clients would like to utilize. Its a FRAUD! I know because I have a criminal history and checked on myself and the results were non existent. No mugshot and no record. My crime was 2 years ago and I wanted to view my mugshot, however, there were no records even eluding to my arrest. If you are looking for information on someone for employment, living or just "good to know" info, this is not the site. Complete waste of money and time.
Hi Arthur,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 19, 2014
I purchased usage of Instant Checkmate to properly fill out a job application that requires even misdemeanor traffic tickets. My first search was successful 8 tickets and I switched screens to see what info to write down. Upon return to the window all criminal/traffic history had vanished. I did three more searches on myself coming up with nothing, then called customer service. Then tried again... and failed. Then called and was told my information was not deemed public and I proceeded to cancel service. The whole time I searched the website was trying to get me to buy into extras. Credit cards will refund your money for dissatisfaction... no need to argue with minimum wage call centers. Instantcheckmate.com is worthless. I searched two other people and ended up with a headache and no satisfaction.
Hi Michael,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 19, 2014
Well, people birthdays came up accurate and maybe street addresses. As far as criminal records - NOTHING FOR ANYONE. I looked people up I know for facts are in or have been to prison. The reports showed nothing. I looked up at least 4 different people that have records and nothing ever comes up. One of them has been in prison now for 3 years and has 20 to go for child molestation. I cannot figure out the use for this site. I did the 6 months unlimited and made a HUGE MISTAKE. I do not believe this to be worth 25 cents. People's marriage info doesn't come up right either. I have absolutely NO TRUST FOR THIS WEBSITE BRINGING ME THE INFORMATION THAT WE ALL PAID FOR. Sorry - this is just my experience.
Hi Bruce,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 17, 2014
Paid $22.00 for a one month access to Checkmate. The quality of info was inferior to what anyone could find just using google. There were many hidden charges for the info which one is led to believe will be provided for $22.00. There was an extra charge for "PDF" file of the info so it could be printed. This was $2.00. A colossal ripoff which promised way more than it provides, while trying to sucker the consumer to spend even more money to get "all" the info. I suggest avoiding this scam completely.
Hi Jack,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 16, 2014
When I am trying to enter my information the popup that tries to get me to upgrade my service continually interferes even if I check the box saying I am not interested. Other than that, I am satisfied.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
You are going to charge $20 to be on the website and then another $20 to get any real information. That's ridiculous. I am definitely taking my business somewhere else.
Hi Alyssa,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
Your program offers very little information. I once did a search on your site and it listed no arrests. However further digging revealed the person had spent time in jail for insurance fraud.
Hi Mary,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
Some of the information listed about me is inaccurate, including the misspelling of my first name in one report. I've been spelling my own name correctly since age 2.
Hi Robyn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
This looks like a good site, but am new to tracking like this.This was hard to get any information out that is useful for a background check. I logged out and back in as the notice said and still didn't get anything.
Hi Julie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you as soon as possible to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 16, 2014
I searched this on myself. So I know 100% what you have wrong. You have my ex husband living at my former address (**) which he never lived at that address. I have no idea who Michele ** is NOR why you have linked her to me. There is absolutely NO connection. I paid your extra $1.99 for pdf but the printable report is a joke. You have templates printing on top of information so that it is barely readable. Extremely dissatisfied with your quality and your site. And I haven't even gotten to my information yet. Hah!
Hi Jeannine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 15, 2014
You pay a price to get information and are not told that you will have to pay another price to get more detailed information. Would have liked to know that before I paid monthly price. Will not be renewing next month.
Hi Jacqui,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 15, 2014
I expected more up to date accurate information. I did not realize that more charges would be added for most of the other important information. Just not as good as I would have thought. I tried various people that I know and have known and the information is not worth the charge for it. Just dissatisfied with this service. I would like to discontinue it asap.
Hi Lynn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 15, 2014
I have children. Sought information for background report in order to carefully consider for their well-being. Upon joining one time fee, I found information I could obtain via the internet. They asked for more money for "sensitive information". Further, hidden is the future charges per month. I had to call and cancel in order to keep further charges from my account.
Hi Kara,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into the issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 15, 2014
When you first look at it, it doesn't seem too bad. It advertises that it has information you can look up. Great! You pick what package option you want and submit your payment. You run the scan and realize all the information that you were given show. Is the same information that you were given for free to begin with. You can pay more to get what information is advertised. All I'm saying is if you're going to nickel and dime, and least advertise it that way. Very very disappointed. I canceled within five minutes, ran one report and it cost me 24 bucks to get the phone number and address that I already was given when I ran the sample search for free.
Hi Trisha,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 15, 2014
Please take these "possible relatives" off my profile. I do NOT know them.
Hi Honoree,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
The information you provided is something I already had for FREE! I think this website is a SCAM and I will work to expose you before anyone else is ripped off!
Hi Rita,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 14, 2014
Overall satisfied. One suggestion, it should be easy & simple to cancel. It should be allowed to cancel via an online email. You should not require a phone call, all other services like yours allow online cancellation. It's quicker, easier and more customer focused.
Hi Melissa,
Thanks so much for reaching out to us. We really appreciate your honest feedback, and we always welcome suggestions from our valued customers. A senior member of our team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
When using my iPhone and or iPad your system shuts down when attempting to add the state where person lives. I have sent feedback once before. Unless I hear back from you before Monday, Nov. 17, 2014, I will have to cancel my account.
Reviewed Nov. 14, 2014
Not as up to date as claimed. Will keep for a couple of months but not then that. Information not updated so why keep if the information supplies is the same as last month.
Hi Linda,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 14, 2014
You are easy to follow to collect your payment - but when it comes to my reading the reports when I check on what I want to see....nothing happens ....just more questions like this report...tell you if I'm satisfied. Nope. Help...
Hi Diana,
Thank you for reaching out to let us know about the issues you're experiencing when trying to view your report. We will contact you as soon as possible to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
I recently signed up on Instant Checkmate to review my records because I have been having issues with mistaken identity. When I registered for the month long unlimited access subscription, all I got was some very old and non-related information. This information was nowhere near accurate on me. I tried to access another report that was to give me more information but they wanted to charge me another 20 bucks. I called to cancel and to discuss a possible refund for being dissatisfied. DON'T USE THIS SITE. IMHO it's just a waste.
Hi Anthony,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 4, 2014
Instant Checkmate contacted me after leaving a review. They made a total refund and resolved my concerns. I much appreciate their efforts.
Original Review: Nov. 13, 2014
I felt this service was a bait and switch. Initially charged $19.99 for a month and was provided with info I already had, address, etc. Charged an extra $1.99 for a printable download. They wanted an extra $19.99 for information beyond address and relatives. Plan on paying $50 if you want more information than you already have.
Hi Dolores,
We’re sorry to hear you were unable to obtain information on certain people. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
On the phone with Ariana right now to cancel. All of the information in my report was completely wrong and I want a refund.
Hi Michael,
Thank you for reaching out to us. We sincerely apologize for any frustration you experienced during your search. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
I have tried to locate telephones on over a dozen people and all, but two have not been working telephone numbers.
Hi Arthur,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
The site is really cool and I know you have to make money but there are way too many pop-ups for my liking. I won't be using this service most likely. But, I'm probably not your target market either.
Hi Jeffrey,
We appreciate your honest feedback — it allows us to do our job better. A senior member of our member care team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 13, 2014
If I wanted to upgrade you only need to show as an option...not a constant pop up.
Hi June,
Thank you for reaching out. We appreciate your honest feedback, and we apologize for any frustration you experienced with our premium offer. We will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 1, 2014
Received Full refund from Instant Checkmate on Nov 22, 2014.
Changed Rating from 0.5 star to 2.0 star given the refund.
Original Review: Nov. 13, 2014
For $22.86: last 3 residences, land line phone #, Product Reviews on Amazon.com, LinkedIn. Did NOT Find: info from Housing Appraisal, wrong Facebook, no traffic ticket info. No useful info provided. Simple Google searches provide the same.
Hi Tim,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I tried to use this service to find some people I was looking for. At first they make you think the service is free when it actually costs a lot of money. After leaving the site because I refused to pay $22 for a month of service, they offered me a $1 for 5 days. So I took that bite. Once in they provide you with very old information, most of it is from at least 2-4 years ago. But they keep offering you premium information for an additional $19.99. I'm assuming that would be old information as well. Not worth the $1 I spent. I will be cancelling this service.
Hi Mary,
Thank you for reaching out to us. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
Son's Birthdate incorrect
Hi Landon,
Thank you for reaching out to us. We appreciate your honest feedback. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate due to clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. A senior member of out team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I subscribed to a trial 30-day membership for $22+. The ad listed all the information that would be provided such as criminal background records, etc. with no hidden fees. I have tried looking up several people with very little information unless I want to sign up for the premium package!! I call that a hidden fee because you can't access the information advertised unless you pay more. And you don't find out that info until you have already wasted $22+! Much of the information listed is incorrect like phone #s and you can't tell what address is current and what is old info.
Using fillers like horoscopes! Come on, that's not useful info, just fluff. Get your facts out in the open and tell what your fees include and what you will have to pay $20 or $32 more for, instead of pretending that you get all the information listed in the 30-day trial for $22. False advertising! I not only am a dissatisfied customer, but I will not continue my membership as I had planned. I feel like Checkmate is a fraud and a scam and I will highly not recommend it to anyone that doesn't want to be ripped off of $22. I was really looking forward to using this site. Should have done more investigating to find a legitimate site.
Hi Judy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 12, 2014
Did not find the information I was looking for. Felt misled that I would have to pay extra money to get it during the free trial period. I am searching for a new site to do background checks because I feel deceived, and tricked.
Hi Tarra,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I found that this site was not user friendly. I had trouble finding information about the person that I was looking for. Maybe I will have better luck next time I log in.
Hi Margaret,
Thank you for reaching out to us to let us know about your recent experience. We sincerely apologize for any trouble you experienced while trying to navigate our site. A senior member of our team will be calling you to walk you through the problem and provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 12, 2014
I was looking for info on Virginia **, **. I don't understand why it didn't even show her living there.
Hi Don,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 11, 2014
Instant Checkmate does not have the right information and the public records you can't see.
Hi Ricardo,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 11, 2014
It uses my email address w/o the "e". I can't find a way to fix it. Please do so and advise. Thanks!
Hi Steve,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 11, 2014
Some of the data didn't seem accurate at all, but for the most part I found information I was looking for and it appeared to be accurate.
Hi Sherdah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 10, 2014
I have been a long time customer and have upgraded a number of times and now you are asking me to upgrade just to get addresses of people. This is crazy. You just lost a customer.
Hi Joseph,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 10, 2014
I was looking for marriage and divorce records. There were none showing and yet 2 exes were listed in the related section. It should be easier to move on to the next person you want to run.
Hi Katherine,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 13, 2014
Account has been cancelled
Original Review: Nov. 9, 2014
I subscribed for a trial period for $1 and the next thing I know they have billed my CC for an ongoing fee of almost $30.00 a month, besides that they wanted more money for the investigation. Stay away from this place. I hope that my efforts to cancel were successful.
Hi Herschel,
I'm sorry that you had a negative experience with our site. Your account has been cancelled, and if you have any additional questions or concerns, please feel free to reach out to us directly.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 9, 2014
The site gives only information that we can obtain anywhere on the web. It is very limited and gives nothing extra for the money that we can't get on an online free search.
Hi Linda,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 15, 2014
The company got in touch with me today because after I was promised a total refund and got it, they accidentally charged me again, for the amount which was refunded........in this followup they apologized and reversed the 2nd unauthorized charge as well.
All's well that ends well.............but my advice stands, don't start!
Original Review: Nov. 9, 2014
I signed up for Instant Checkmate on what I believed was a monthly trial basis. Read the small print! If you do not formally cancel this "service" within that first month you will be automatically billed on a monthly basis. Frankly, after using it once, for 10 minutes, I realized I'd never use it again and it was a total waste of my initial payment. The information supplied is little more than one could get by simply doing a Google search on someone. Additional information is only offered if you are willing to pay MORE for access to that information, which I never did.
Hi Barbra,
I see that you had problems with the billing system. We started our recurring membership program to provide our customers with a convenient way to get unlimited reports. We want to apologize for the problems you experienced. We strive to provide excellent member care, so a manager from our member care team will be contacting you within 48 hours to resolve your issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 9, 2014
This was a scam, in my view. I paid for an account, then fell for the upgrade to premium scam, but got no information that could not be found from a simple Google search. A registered sex offender in my area, whose name I searched, was not even listed as a sex offender - even though their profile and picture pops up first in a Google search. Perhaps funniest of all, a friend of mine is listed in marriage records as being married to his father. Instant Checkmate is a ridiculous scam, and you are bad at what you do anyways. Waste of money!
Hi Aaron,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 8, 2014
I was looking for my cousin brother's address and contact no. I found him and we met after that.
Hi John,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 8, 2014
Had incorrect name, Susan **, in report. Also phone numbers were incorrect. Not a lot of information for the price. I thought it would contain more.
Hi Susan,
Thank you for reaching out to us - we appreciate your honest feedback, and we're really sorry to hear that you were unable to obtain as much information as you'd hoped. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 8, 2014
20 dollars for a PHONE NUMBER is stupid.
Hi Dennis,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 8, 2014
You promise a long list of information. But once you pay for the service, you find the majority of it is available only if you pay for the PREMIUM SERVICE. And just so you remember you were a sucker, an ad for the PREMIUM SERVICE pops up every 5 seconds so you can't use the service you DID pay for.
Hi John,
We're really sorry to hear that you had a bad experience on our site. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 8, 2014
Everything in this report can be found in the phone book. All mistakes were straight from this information. I feel like I have been swindled. What a disappointment.
Hi Nicole,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 8, 2014
I have seen where it has my spouse as my mom and a good friend of mine has her spouse as her daughter. You can't tell which address is current. The arrest records showed no hits on several that I know that have them.
Hi Angie,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 8, 2014
My calendar is noted to renew my subscription. I tried to sign on and it appears I opened a new account. The other Email address is **. In any event, I want to get a subscription premium? And want to know my options? **
Hi Craig,
Thank you for reaching out to us to let us know about the issues you're experiencing with your account. Someone from our member care team will be calling you within 24-48 hours to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 7, 2014
I used their services one time back in March of 2014. I was careful not to sign up for anything that was for more than one month. The report I obtained did prove helpful, but recently I found out that they had been billing my credit card for each and every month since. When I called them today, the best they would agree to do was to rebate 1/2 of the Nov. monthly charge of $24.00. When I asked to be provided any email or evidence that I had agree to bound to a monthly subscription, they stated they could not do that. I guess some of the blame is on me for not being more vigilant in viewing my credit card statements, but I nevertheless it is not right to bind someone to a monthly service they did not need or request.
Hi Luis,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 7, 2014
I paid the standard fee for unlimited searches for 1 month. All the service returned were dates of birth, astrological sign, address and phone number. All things I knew. When I asked for criminal records I was prompted to pay an additional $19.95. Ditto for marriage records. This service is a waste of time and money. I put my own name in and it gave an outdated phone number, said it was "unlikely" there were any criminal matches (I have been convicted of a crime). Don't waste your money, this service is a scam.
Hi Tanya,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 7, 2014
I find the information very helpful in piecing together the past life of a woman that I am considering getting into a relationship with.
Hi Arthur,
Thank you for your positive feedback! We really appreciate it, and were happy to hear that our service is helping you find out more about the people in your life. If you ever have a question or need help with our site, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 7, 2014
It was very shady to charge a fee for only half of the information. Then I had to pay even to get the rest? What really disappointed me was the information that I had to pay a second time to see was not even good information. Really disappointed in your company's poor service and unhanded charging.
Hi Tina,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 6, 2014
I looked up a man I wanted to go out on a date and signed up for one month use. I usually don't use PayPal but went to the site and logged in and found that I had been paying $22 for 6 months. They said they would rectify the problem but I'm not so sure they may do this on purpose instead of their explanation that this rarely happens. They will reimburse me...I hope there is no problems with that promise.
Hi Mary Kay,
Thank you for getting in touch with our member care team. Your full refund has been issued, and no further charges will be incurred. If you have any additional questions in the future, please feel free to reach out to us directly. Our US-based member care team is available 24/7 to provide assistance in all capacities.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 6, 2014
You had more information than I thought you would have. Would love to hear more. Thanks.
Hi Holly,
Thanks so much for reaching out. We're glad to hear that you are enjoying our service, and if there is ever anything you need help with please feel free to contact us directly. Our US-based member care team is available 24/7 to provide assistance. We can be reached at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 6, 2014
I signed up to look up some background information. To test the accuracy of the info, I first looked up my own information. The current and previous addresses were correct, but that was it. Phone # was 20 years old, arrest information was incorrect (offense not even listed). Marriage info was incorrect as it listed my divorce date as my marriage date and showed nothing under divorce info. No email information was listed. Social media listings weren't even close.
I got the same result for every person that I searched for. The most I was able to get were addresses where they don't even list which one is current. Erroneous arrest records, phone numbers that are over a decade old, no email, erroneous social media links, and generally nothing of use if you're trying to actually run a background check.
Save your money and search the county auditor website for real estate info or the local court website for arrest info. The information you'll get there is much more accurate... and free. If you want more than that, don't use this service at all.
Hi Brian,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 5, 2014
I had been a member for a long time. I use to work on reunions. They will not let me join again if I use the same email address as before. I don't change my email nor do I want to. Why in the world won't they allow you to renew with the same email address? Money is money!
Hi Dorothy,
Thank you for reaching out to let us know about your recent experience. We sincerely apologize for any problems you experienced when trying to renew your membership. Someone from our member care team will be contacting you provide assistance and get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 5, 2014
Very accurate review, horrible company. Everything you find for the first set of money you can find out who their parents are, again that’s it then they want 20 more bucks and then they say “Is this who you’re looking for?” with 5 people’s facebooks that aren’t them.. Then they want more money for accurate info. If anyone needs help finding out all that is promised just contact me. It’s so much easier and free and you actually get info off of google and police records online. THIS IS a rip off. Then I call, I get a white male named Horhay. Are you serious? A fake name? They are liars and only refund half of the money. I called exactly 8 minutes after I went through all of this.
I am calling the police or if there are any looking at this please contact me. This is not right. It would be like me saying "We have ice cream cones for a 1 dollar" then charging to make the ice cream cone another dollar. Then charging a dollar for the cone then a dollar for the ice cream then charging to hand it over to you then at the very end saying "Sorry we’re all out of ice cream actually" then saying you want your money back then they only give you a dollar back and hang up. That is exactly what happened....... we need lawyers. Bottom line I’m coming for you Horhay...
Hi Mitchell,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 5, 2014
On Oct.28 I purchased a premium upgrade for the profile on Joyce ** because I know she has a recent conviction and the pop-up said there was additional information, but there was none. Her arrest and conviction from earlier this year is not included in your information at all.
Hi Lenin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 5, 2014
Pretty disappointing actually. I did a search on myself to see how accurate it was (2 out of 3 maybe) and what came back. Very disappointed to see that everything beyond the basic age, address, phone required an additional fee, which of course was not disclosed before I popped for the one month free. So since I was stuck with paying the $20+ even tho I called within an hour to cancel, I've spent the evening looking people up. At least half of the info has been wrong--disconnected phone numbers, wrong numbers, people have moved, and on and on and on. You're getting good publicity but I honestly don't know why and am VERY unhappy.
Hi Kathleen,
We’re really sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 5, 2014
I am so disappointed. I paid for 1 month unlimited and wish I hadn't wasted my money. The person I looked up is currently serving jail time and it showed no criminal record?? So I looked up another person who I know has a criminal background and got zero results. Why did I pay for inaccurate information? No, I don't want to "upgrade" for an additional $19.99 to throw away more of my money when no results are found. Classic bait and switch scam.
Hi Jessica,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 5, 2014
Driving record. Will use site again.
Hi Christopher,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 5, 2014
I registered for the trial to see what information it could acquire, if it was correct and worth a membership? In my opinion it is not worth it. It barely give you any information and then... it wants you to pay more to access the important information you really want to know. I along with others I know do not like hidden fees.
Hi Marilyn,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 4, 2014
I signed up for the service back in April of 2013 after a contractor had ripped me off. I used their service, which was not very comprehensive, for less than month and they have been billing my credit card ever since. In fact, I had to go to government agencies to get more accurate reports, as hardly any of the arrest and criminal records for my initial search were not in the Premium report that I paid extra for. I apparently checked the button to allow them to bill me $22.86 monthly. There is no information in the account confirmation email stating a monthly amount nor are there any instructions in that email on how to cancel the service.
When I discovered the issue, I could not easily find information on the website when I was signed in on how to cancel. When I called, I was initially told about the little box I selected (shame on me), and that it was my problem. When I asked for a supervisor, they hung up on me. I called back, had to start over, was told I could cancel, but no refund. Then I was told they would refund me 1 month out of 1.5 years of billing. I asked for a supervisor and he told me it was like a Gym membership. You did not have to use it to be billed. He agreed to 4 months of refunds, but would not put that in writing.
These annuity stream businesses really need clear instructions with terms in the account confirmation email. They have no problems sending you substandard reports in email, but cannot seem to state terms of service in email, so you have a record of it. They have been taking my money for over a year and a half for a service I that used less than 1 month, and still had to go elsewhere to get the information that I needed. Instant Checkmate is laughing all the way to the bank. It is ironic that a business providing substandard background checks cannot be more forthcoming with their business practices and is not focused on the customer, just counting the money for their "gym membership".
Hi DJ,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 4, 2014
No military records. No children listed. No parents listed. No work details.
Hi Kathleen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 4, 2014
Horrible experience. Missing, inaccurate information on people I was trying to find, so as an experiment, I looked for family members. Wow, as an example, my Navy Son in California for three years, with family, child in school, cars registered in California - He does not exist. I was given a similar name in the State of Washington even though a slightly different name and way off on both date ranges. Me, pilot's license for 40 years, did not show up even though other free search engines do show it. Lots more examples of really bad data for their source or their search logarithm sucks.
Hi David,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 4, 2014
Report was basic. Upselling for the premium search is a bit of a bait and switch but I guess if you really want the extra useful info, people will pay for it.
Hi Matthew,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 4, 2014
You've charged me monthly for over 2 years and I had to figure out my own password! Your "help" was of no help! Ridiculous prices! Not all items are on your reports! I just need to cancel! Very unsatisfied!
Hi Rosalee,
We’re really sorry to hear you were frustrated by our billing system. All members are required to check a box agreeing to our terms of service upon signing up, and we have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 3, 2014
VERY disappointed! Was led to believe the monthly cost that gives access to an unlimited amount of searches would be all I needed to pay.... which I almost didn't even do. I would have preferred a trial but I guess if they offer trials they won't be able to make any money off of people like me because I quickly realized I was deceived by the site's claims and wordings. You really don't get any information unless you want to pay an extra $20... and then who knows what other hidden fees come after that, probably resulting in additional information that is not useful. Also, couldn't find someone who had an arrest record as a "least likely match" but then was unable to actually find or access this person's information. He had a mugshot and everything but was still unable to find him anywhere other than a blip on someone else report. That just doesn't make ANY sense.
I'm frustrated and annoyed because NONE of my searches had information I was looking for without paying those hidden fees. And the constant pop-ups after trying to access a report for "premium services" just enraged me more, because clearly, that's the only way one could possibly get any of the information other than what I could easily find for FREE on other sites. In many cases of my searches the information was completely inaccurate. Spent about 30mins trying to get ANY information since I had already paid for a month of service, and continued to be disappointed and annoyed by those pesky pop-ups for "premium service."
This site is deceiving and not worth spending money on unless you have extra cash to just burn through. Used for 30minutes, and called and cancelled services. I wish I could get a refund. I feel like instantcheckmate should have their own record under false advertisements. Would not recommend this site for anyone. I deserve a refund.
Hi Hazel,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 3, 2014
Had difficulty getting to Quick Links - it came up. Then "ACTIVATE your account/Upgrade" screen covered it and I couldn't get it back. Looking for "Home" tab or something. Why are active accts. sent to that screen? Frustrating. I hope I am not charged again. Info I did find is accurate; however it leaves Major offenses out. At least I could not access them? Or save them to a folder.
Hi Helen,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve these issues and answer your questions as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 2, 2014
As a Division Order and Mineral Ownership Analyst, it is often my job to find lost heirs or relatives of land/mineral owners who have passed away. InstantCheckMate makes that process so much easier with accurate information at the touch of a button.
Hi Amanda,
We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 2, 2014
This is definitely a rip off.... the initial membership fee gives you only the information you most likely already know or can find very easy through the search engines for free... The real information comes with an additional 20.00 charge plus various other fees to get even more info. And then that info isn't always correct... I find purchasing an airline ticket with the additional fees much more rewarding than this experience... that should be a wake up call right there. However if you are trying to run up your credit cards this certainly is the site for you...
Hi Charles,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 2, 2014
Information vague or inaccurate or non existent
Hi Bart,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re really glad they were able to get that issue taken care of for you right away. If you ever have another question or concern please feel free to contact us directly at (866) 490-5980. We are available 24/7 to help!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 2, 2014
I want my money back because you are not providing any information. And the information you have is outdated that is available for free in all the free websites.
Hi John,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 2, 2014
Always easy to use! This has become my primary search program... and it's fun, too!
Hi Janis,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you find our site easy and fun to use. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 2, 2014
I was not happy at first with this site but after understand things and figuring out how to use it. I love this site! It really does give good information! Well worth the money.
Hi Doneta,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 1, 2014
I am very dissatisfied with this service as the data is highly out of date and you prompt me for services I would expect to be included for the price, such as reverse phone lookup and some basic additional data.
Hello,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2014
I believe your site is sneaky. The costs, and EXTRA costs are not outlined before you purchase/get all info in. Half tempted to turn you in to BBB. In one month I will cancel, just wish I could cancel and get money back. A lot of the info on site is wrong, I knew more going in to this than I got from it. Sorry. I was just looking forward to getting answers that you guys said I would get with the monthly charge but then found out 19.99 MORE for that info and 1.95 MORE for phone numbers...... Will not recommend and considering taking a step further so no one else gets ripped off.
Hi Elaine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Nov. 1, 2014
I found the information I have looked for after searching for many months. When I called your 800 number to verify an address, I was connected with Ari, who was so helpful and also guided me through how to cancel my subscription when I had all the information I needed. Some web sites will continue your membership for many months and can be overlooked on the monthly statement from the credit card company
Hi Cynthia,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy that our member care team was able to assist you.
If you ever have a question, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 1, 2014
Don't bother spending your money, they only give you info on where they live, which in most cases people already know and they charge you $23.00. Then if you want more info, they charge you another $19.99!!!! Scam, scam, scam!!!!!
Hi Mary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2014
This service is excellent. Congrats!!
Hi Arvinder,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Nov. 1, 2014
I give this Company and my experience with them a very good recommendation to anyone who is not having any luck finding information anywhere else, with people who hide their past. I have tried all places including the Court system to find this info, that helps me to make sure my daughter sees that he lives with lies. Thank You so much for your help.
Hi Jean,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 31, 2014
I found the information to be over five years old. Plus it did an auto renewal without asking me first if this was okay to do. Not happy with the information nor the registration process. I used my PayPal account to pay. I will now go to PayPal and cancel this.
Hi Candice,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 31, 2014
This person is known to have moved almost a year ago and the address is not up to date. Also, there should be physical address connected to PO Box #'s.
Hi Justin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: Nov. 20, 2014
The company refunded all payments I had made. I had not been aware that I'd paid for 4 months. Be very careful and remember when you are signing up for a 'membership'. I am very happy with the result, just wish I hadn't had to resort to this forum. They were professional and refunded all my money. Thanks so much for that!
Original Review: Oct. 31, 2014
The information I received was useless and generic. I forgot all about this 'service' until I was charged the monthly fee again. I had tried to call them previously and been put on hold for prolonged amounts of time, then got distracted and forgot to cancel this useless service. I called just now and was able to cancel the account; I asked for a refund of the fee but they would only give back 50%.
Hi Cathy,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 30, 2014
This was, I guess my second time on your website. Well done!!
Hi Craig,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 30, 2014
I was just looking to confirm if someone was married or not. Did not find that information.
Hi Melissa,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 29, 2014
I could find almost all of this info myself on the internet. I am disappointed for the dollar amount.
Hi Renay,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 29, 2014
Great product. Helps me track down possible clients.
Hi Darla,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 29, 2014
What a waste of money!! The information you get is not more than what you can get from Google. They trick you somehow to get the premium record, which it cost you $19.99 for every time you press get premium. Luckily for me, my credit card company contact me the 3rd time they charge me. I tried to call. The lady said that I should've read the fine lines?!! Tried to search a person I know that was convicted of felony a year ago, it said no criminal record??!!!! I learned my lesson, please read the bad review before you get stuck wasting your money.
Hi Ahmed,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 29, 2014
Unable to find complete records... Whether marriage or death. One deceased cousin spent time in prison, was released, later died. No mention found of his crime or time/place spent in jail - thought it would be there. Also, would like to find death certificates or even the obit... So this site hasn't given me more than I already knew. I'll keep searching - I'm sure each state is just different.
Hi Brenda,
Thank you for reaching out to us, we appreciate your honest feedback. We're really sorry to hear that some of the records you've searched are not available. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. If you ever have a question or need help with your search, our US-based member care team is standing by 24/7 to help. You can reach us directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 29, 2014
On Tuesday October 22nd, I attempted to start a so called '7 day trial' account with this 'Checkmate' company and was blocked online with the prompt advising me to call their customer service #......I did, and they told me that I would need to use a different E- addy. I don't have one so I said, "No, forget it, I don't want to continue with this." They told me to call back if I obtain a different e-addy....."have a nice day, Good bye." The next couple of days my very small checking account is charged $1.00 three separate times which brought me within .23 cents of $35.00 overdraft charge. But if that wasn't enough for these greedy people, the next week, which is today (10/28/14) they hammer my account with the full $29.63 charge for an account that was not even started and/or opened.
I called them today to complain and they pretend to "talk to a supervisor" multiple times just to come back on the phone to tell me they have "been authorized to reverse HALF of the $29.63." I yelled some more and she goes on hold to "talk to her supervisor", she comes back in literally 7 seconds and says she has been authorized to reverse the entire amount this time. "OK," I say, "what about the 1 dollar that was removed from my account on 3 separate charges? And who is going to pay my $35.00 Wells Fargo overdraft charge?" Their reply was, "I am sorry, there is nothing we can do about that, is there anything else we can do for you today?" These crooked companies get away with these very unethical business strategies to hammer down on poor people who can't afford to defend themselves let alone their miniature bank account.
Hi Brian,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your honest feedback, and please contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2014
Your information is incomplete. Relatives names are missing, as well as criminal records. I can find the info that I got cheaper on other sites. I even got some of it for free prior to visiting your site. Why is my speeding ticket from 2009 still on display? After three years, it's not supposed to count any longer. I'm not a criminal. You could hamper my ability to get as a driver. It's funny how a person with a REALLY bad criminal record doesn't show up & I do.
Hi Marilynn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2014
Didn't find everything I was hoping to find. Wanted to charge me more for extra info that I thought would be provided with when I signed up... I found the same information in public records that I found on this site. Regret paying the money for things I had already found on my own.
Hi Kim,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 28, 2014
After using this service - one time only - at the introductory rate of $1.00 for five days, I was charged for the next 20 months at the rate of $29 a month. Unfortunately, I did not audit my credit card statement and never noticed the ongoing charges. When I called to inquire what the monthly charge was, I was told I had signed up for continuous, monthly charges until cancelled. Apparently, this company claims such information is on the website....Clearly not highlighted by the Company that by agreeing to the initial $1 offer you risk being charged endlessly going forward. I never agreed to such a term affirmatively. I was initially offered a half month refund. Then after speaking to the supervisor, I was offered 7 months refund. I asked them to confirm that I never used the service after the first day - but they refused to investigate. So, it seems these folks in Las Vegas feel comfortable with their unsavory practices - and my $1 search has now cost over $200.
Hi Paul,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Oct. 28, 2014
Ashley from Instant Checkmate has helped me to resolve this matter in a very professional rating. Despite my thoughts on the company's services and its rating competitively with others, there might be some that find the service useful, and those should not be discredited. I have only shared my experience, and what I have found to be the case during this time. Thank you very much Ashley, and I wish the best for the Instant Checkmate team as they continue their venture
Original Review: Oct. 28, 2014
I have contacted the company via e-mail regarding their practices and have stayed cordial with them, I'm not personally attacking any of their members or their company. I solely want a refund, fair and square, but have not been given one. Their information provided is not as advertised and their rates for "advanced information" are criminal - at $20 a head for information the consumer (myself) was lead to believe would be in the initial report. Along with this, the $2 report-to-pdf makes absolutely zero sense, similar to "electronics fee" for movie theaters, or ticket gougers. I asked for a refund for a service I used for a grand total of 5 minutes and 1 very basic check, but they will not give me more than half price.
Hi Riley,
Thank you for reaching out to us. We sincerely apologize for any frustrations you've experienced, and we will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2014
I thought I would be getting the information I desired without additional charges, but if I want the information, I understand I will be paying $19.95 for every report I request. So far, this is a waste of my time, and I won't be renewing. Now I regret getting the 6-month service.
Hi Patti,
We’re so sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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