Instant Checkmate Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Aug. 9, 2014
I did an investigation on myself and got a report that was extremely inaccurate. The most information provided in the report was highly inaccurate. They seem to combine information found on other people with similar names. In addition, much of the information was omitted (or "not found"), which left me with a near blank report. I could not use the information and certainly to not want anyone else to use the information.
Hi Kristy,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
Data is inaccurate. Too lazy to go through this.
Hi Felix,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
I feel that a lot of the information was incorrect or not up to date.
Hi Colleen,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
I lost my address book. I wanted to get the address of relatives and friends again. I also wanted to get their telephone numbers. This site was very helpful.
Hi Octavia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you out when you lost your address book.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 14, 2014
My found the search site wholly inadequate and lacking. After signing up and seeing how poor the search results were, I immediately phoned to cancel and request a refund. After a frustrating call the company I was offered a partial refund. Only after I posted on several websites about the company and contact my bank did the company agree to provide a complete refund. Too bad it had to come to that as the smart move would have been to provide a complete refund up front and save the negative reviews. Over 4,000 people viewed my review of the company. I can't say the service is any good but the company did, in the end, step up a give me a full refund.
Original Review: Aug. 7, 2014
They do not provide any information that one can not find using Google or any other search engine. I called immediately after I discovered the fraud and requested a refund. At first they wouldn't budge but gave a partial refund. I will pursue the balance with my credit card company.
Hi Gerrit,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Member ServicesInstant Checkmate
Reviewed Aug. 7, 2014
Overall my experience on was positive on was good.
Hi Donyea,
We’re so happy to hear that you had a positive experience with our service. Thank you for the feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
I do genealogy research and your services help.
Hi David,
We’re so happy to hear that our service helped you with your genealogy research. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
So surprise that blood is not thicker than water.
Hi Cynthia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
I ran several people for their criminal history which I have since found out they had criminal History, and this site said they did not!!!
Hi Cori,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
I checked my name as my identity has been stolen, and I have been a victim of a hate crime and character assassination by a former neighbor who is a government employee residing in Oak Lawn, IL. As a result, when I reviewed some information on Instant Checkmate, it stated that I "possibly had 2 criminal records" and also there were alias names listed along with my home addresses.
Hi Shermaine,
Thank you for reaching out to us. A senior member of our team will be in touch privately to provide assistance as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
Very user-friendly. Easy to navigate. Layout fantastic. Horoscopes?
Hi Richard,
Thank you for reaching out to us; we really appreciate your feedback! A senior member of our team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
If you would put apt. #s in your addresses where applicable, it would be very helpful for me. Why don't you presently?
Hi Carlton,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the public records data, and we are only able to display records as they are provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
Thought this was a top rated site. Nowhere in the upfront information were additional fees listed. Only after signing up was it discovered that to obtain additional information would require additional charges and there were fees for downloading pdf format. The information provided on the basic search provided information that is easily found by internet searches. No refunds so it was $$ down the drain.
Hi Lisa,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 6, 2014
I wanted to take this opportunity to give my feedback on the trial week I've had with using this site. I feel that it is amazing easy to use!! Thank You! However, the contact phone numbers are only correct/current in about 1 out of every 6. Not so good. I even looked up myself and it has my address from about 2 years ago, in another state, and my phone number that is listed has NEVER been in my name and it's my ex-father-in-laws home number. But again, thank you for being so user friendly!
Hi Angie,
Thank you for reaching out to us. We really appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
This service is misrepresented in its advertising. The service is a rip off. It doesn't give you what it promises unless you pay extra for a detailed report which I refuse to do. The reports are inaccurate and often mixes people of the same name in different geographical locations on the same basic report. I would not recommend this service to anyone I know. I am cancelling my membership.
Hi Maria,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 6, 2014
This is great but I am having a difficult time with ages and where they are now.....not your fault....mine. Thanks for the help. I have found quite a few and some were deceased.
Hi Phillis,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
Last March of 2013, I found Instant Checkmate Online and signed up for full usage of their site for a certain period of time - I believe it was 1 month. I paid with my credit card and found the site to be useless, when searching for specific people and was unable to find anything significant. So I just did a print out of all local pedophiles as I have a young child. And that was that. Weeks later I wanted to find out some info on another specific person and attempted to log in and could not gain access - I was under the impression that my time of usage had expired.
This last year has been very difficult for me. I suffer from severe migraines. And caring for a special needs child has been overwhelming. So I have not been on top of my checking account as I usually am. But today I decided to take a look at the withdrawals - and I was blown away to find that Instant Checkmate had been taking $22.86 out of my account since March 2013 - It is now early August 2014! I immediately called and spoke with a lady who told me I was supposed to call and cancel. I was NEVER informed that I needed to call and cancel because I had purchased a specific time frame of usage. In addition my experience has always been with any and all professional companies that when any money is taken from your account, you are notified via e-mail. She said she could not do anything but cancel my account. I truly believe this company is a scam.
$22.86x16
-------
$365.76
-22.86 minus the first month which I agreed to
---------
$342.90 was stolen from my account!
My bank informed me I could only dispute what was taken within 60 days. And apparently I was billed 3 times in the last 60 days which adds up to a measly $68.58 which I am disputing. We live in a world that marketing illusion and fine print will take you for as much as they can get. I'm so upset over this.
Reviewed Aug. 5, 2014
Do not use this site......Zabasearch is free and provides more information than this rip off site does......I signed up for one month unlimited use for $22......did a look up on a person....All you get is basic information that you can find anywhere on the web for free....So if you want marriage and divorce records or arrest records you then have to sign up for their PREMIUM package at an additional $20.......So I called them after having used it one time, and said it was a rip off and I wanted my money back.....She had to go and ask supervisor......then they said they would refund half of my payment within 3 to 5 days and I could use the site for the rest of the month. WHAT FOR??????? They only provide basic outdated information that can be found elsewhere on the web for FREE. MAJOR RIPOFF. DO NOT GET SUCKED IN AND SPREAD THE WORD TO EVERYONE YOU KNOW!!!
Hi Tina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Sept. 9, 2014
Company provided a refund in a timely manner.
Original Review: Aug. 5, 2014
Site does not contain accurate information and did not provide any new information. Complete waste of money.
Hi Simon,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
I thought I heard your service was a free service, but I'm satisfied because it's available. Thank you!
Hi Deborah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 5, 2014
So I just tried Instant Checkmate and found info to be less than accurate with friends and family that I know have marriage and divorce and also criminal records. Not a thing showed up for anyone. So I found it to be inaccurate. Search of myself was accurate. Being I have never been in trouble with the law and never married, not a thing should be on my record. That's exactly what I found. Not a thing just like everyone else I searched.
I called customer service and expressed my lack of satisfactory with service and they gave me a refund and had me off the phone in about 2 min. I thought they were going to give me the runaround with a refund. If I get my refund, I believe this company is trying to provide people with accurate info. If you decide to use this service, do not just search someone without a record. Try searching someone you know very well like a family member or a close personal friend you know the dirt on. Then make a decision for yourself. Maybe you will have better results than I did. I will update post asap if I received my refund.
Hi Jayson,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
I am a website journalist researching Instant Checkmate for our review series. I went to the site and did a search only to find at the very end of the process that this is not a free service as it appeared to be. They never said it was free, but there are no mention of fees until the end of a search. When I went to leave the site, I was prompted to try the site for $1. Harmless enough, I decided to comply. So I did a few searches for people with information I know exists. I searched for four individuals and none of them returned correct results. Not even close. These are people that I've known for more than 20 years, so I know their history.
So I brushed it off as a failed experiment for $1. No big deal. Then this morning I noticed that they charged me $29.63. I called their customer service and explained the situation. The courteous representative explained their terms and conditions, which "you had to have agreed to" and continued to tell me how they were within their rights to charge me without notice. Naturally I have no choice but to concede. When I requested a refund due to the fact that I had no intention of using the site again and explained that I was a journalist publishing an article, he said that normally they do not give refunds but would check with his supervisor. They did offer a 50% refund for a service I'll never use. But did say that I have access to the site for the rest of the month.
Since I do have a month left according to the representative, I'll do some more research and publish a detailed report here and at My Tech Report dot com.
Hi Mark,
Thank you for reaching out; we really appreciate your honest feedback regarding your recent experience with our service. We sincerely apologize that your experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
I paid for premium and I can't seem to look at anything. Please email me on how I do that.
Hi Julie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when you tried to access your premium report, and we'd be happy to help walk you through the problem. A senior member of our member care team will be contacting you within 24-48 hours to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
This is the first web site I have use to look people up on that has been close to anyone I have looked for. I just wish it wasn't so costly. Maybe if your prices come down, I will pay the price. It's hard when you are on an fixed income. Thank you.
Hi Debby,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 4, 2014
It took just 5 seconds to find my person's phone #.
Hi Loren,
We’re so happy to hear that our service helped you find the phone numbers you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 4, 2014
1st 3 attempts were frustrating to say the least... After finally connecting it was smooth sailing... Thanks... Got more than I was looking for.
Hi Debra,
Thank you for reaching out to us. We appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
Your reports aren't accurate. They show no marriage records for people I know to be married. They show no arrest records for people I know to have criminal records.
Hi Ben,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
I thoroughly enjoy using your search engine. Your data base is impressive and you continue to provide relevant information that's usable. Thanks.
Hi Barbara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 3, 2014
I haven't used this site, other people have related to me, but for a trial it is good to try out! Impressed.
Hi Marc,
Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 3, 2014
Looked at Tracy's one record but did not get any info as to what it was. Useless and no real info that should be there if you say there is one criminal record. A total waste of my money. Cancel all charges and credit my VISA card with anything you have charged to my VISA card. This is a scam job and worthless.
Hi Theresa,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2014
I have been told that I use the "unlimited" feature too much. As of now, it is very slow. I wish there was some way to eliminate some of my old searches.
Hi Carolyn,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2014
I took the 1 month option and made the mistake of clicking on the premium which cost $19.99 above the 1 month cost. Nothing was said about this added cost. I cancelled my membership and after 3 calls I cannot get an email showing my cancellation.
Hi John,
I'm sorry that you were unable to obtain a confirmation when you cancelled your account. Your account has been cancelled and will not incur any further charges. Please feel free to reach out to us directly if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 2, 2014
It seems that your information is outdated and the only way to access the most recent USEFUL info always is an added cost. $29.63 a month should at least allow me access current information.
Hi Mitzi,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 6, 2014
There was a quick response to my problem with the "premium" service offered by the company and it has been resolved to my satisfaction.
Original Review: Aug. 2, 2014
I paid for the Premium Report on myself... I am not sure what benefit it gave me... The only things that were so-called added information was under related people (my deceased husband's name and my son's name) and under assets, just information on my 2 properties. I just didn't feel like I would ever pay for another premium upgrade.
Hi Sharyn,
Thank you for reaching out to let us know about your recent experience with Instant Checkmate's premium reports. We sincerely apologize that you were unable to obtain certain records when you searched yourself. We know how frustrating that must be, and a senior member of our team will contact you privately to help resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
IT's a scam just like the rest. They provide you with minimal information and then send you on a wild goose chase for more dollars. I just spent about $40+ to find they don't really get you anything worthwhile. I will not be using them again. They should have a disclaimer that states, this is just a game and don't depend on ANYTHING we find you. ** stay away. This is a waste of money.
Hi Bill,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 2, 2014
I have sent in wrong information that was on file to be repaired on name, address & phone. As long as that is corrected I will be happy~~~along with no picture of Tim but also 4 pictures that are not Timothy **, my son.
Hi Betty,
We appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
After choosing to upgrade a search and paying the $19.99 fee, I received the exact same information that I had seen on the limited view. Nothing more extensive, as far as information, was divulged. There was absolutely zero point for me to upgrade that search and I will refrain from doing so in the future. The information on this website is also not up to date and I understand that it's gathered from public info but there should be an asterisk to designate when the information was submitted and note that it may not be current. The website is full of trickery. And I want my $19.99 refunded for the false upgrade that I paid for.
Hi Christopher,
We’re sorry to hear that you weren’t happy with your premium report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
Information Checkmate gave, I had already found on my own. This was nothing more than a paid horoscope for the subjects I wanted to check out, and a 'come on' for more money if I wanted to know anything more. I doubt you could find any more if I did pay more money. Glad I cancelled early.
Hi Susan,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
I am told by your Representative not to expect good service from Instant Checkmate because I own an IPad. Wish I had known that before I had subscribed!! Feel my monthly fee I was charged should be returned, as well as the $ 1.99 I was charged for PDF service which I was unable to access. Your help in this will be appreciated. Pls RSVP.
Hi Douglas,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We do realize that our mobile customers, particularly those using iOS, make up a large portion of our users, and we are working hard to make the site more compatible on these devices. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
Instant Checkmate will charge you a membership fee, a fee for a PDF button that even if you accidentally hit it, you can't cancel, and then they will charge you a "premium" but their premium data is not premium. They don't even show marriage and divorce licenses and those are public record. For the cost of this, you can call the county clerk office and find out more information on someone or go to the local diner and listen to people. They are a scam. There is no difference between premium and regular data except they charge you an extra 20 bucks. In 15 minutes they made 30 dollars because I believed all of the advertising hype that they have real arrest records and real data. They do not. BEWARE, it is a rip off.
Hi Tobey,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
If you give them your card info thinking it's a one-time charge, stand by. They will continue to charge you each month for as long as your card is active. Read the other reviews on this site to verify this info. By the way, if you go on to their site expecting to change your account status, good luck, no way to do that. No way to stop the charges. And finally, before you commit to this service, call the phone number. If you can get past the "mail box is full" and talk to an individual, then you can decide for yourself.
Hi Mark,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
It was very easy and fast to acquire Checkmate account.
Hi Lucinda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
Very much dissatisfied. If I paid for this original service why do I have to pay again to get something besides address and phone number. I can get this from Yellow Pages FREE. Also public records are free so why do I have to pay an additional 19.99 to see them. After I entered my credit card number it defaulted to the 6 month subscription when I just wanted the one month. All info is not correct. I know for a fact that someone had a criminal record and it did not show up after I paid the extra charge and if ALL categories don't release information, don't charge me for them. This site is so false advertisement and I will press this forward so no one can get SCAMMED like I did.
Hi Josephine,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
I didn't know I would have to pay even more money to find out something I didn't already know. Plus the arrest reports weren't accurate because I know for a fact they were arrested. I could have found out more about them on Facebook. Waste of money - Rip off.
Hi Joe,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 10, 2014
Instant Checkmate contacted me right away after publishing my review. They apologized for not being able to provide info I was seeking, sort of explained how they obtain information (it's all public info) and apologized for not being clear on their billing policies. I was offered and did receive a full refund which I appreciate. That being said, I am still waiting for the email confirmation verifying cancellation of the account. That was supposed to have arrived within 48 hours.
It's been 9 days. I will not be using this service but some may find it useful to save time contacting a variety of agencies to get the public info you seek. I am satisfied with the final outcome but not the service itself....just to be clear on my updated rating.
Original Review: Aug. 1, 2014
I signed up for a ONE month usage for $24.85 on 4/10/2014. I had no intention or need of using ICM on a regular basis. I found out today 7/31/14 they are dinging my bank account monthly for $22.86 on 5/12, 6/10, 7/10. I don't look at this bank account often as I keep minimal money in it in case I get caught in a scam...hmmmm. In addition, each person I looked up had older than dirt info, incorrect info and bogus info. Even MY info was incorrect. They had me living in a state I've never even visited, they show me as currently married (divorced in 1988), have me related to persons I've never heard of and my family info is also incorrect.
Today 7/31/14 I called 1-866-490-5980 (this is a published Instant CheckMate phone number) and spoke with Leslie (who was quiet and cordial) to end this. I was put on hold and when Leslie returned I was told my "membership" was cancelled and I "shouldn't get any more charges against my bank account" (I "shouldn't"????). I was also told I would get a confirmation within 24 hours...(why not immediately...everything is electronic these says, this is 2014).
My initial $24.85 was a waste of money but I wasn't upset about that, I took a chance and was duped! However, the subsequent months I am angry about. Don't waste your money...not even the first time. Good luck.
Hi Kat,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
This is not what it is advertised to be. I am supposed to be able to access all types of information on a trial basis and if satisfied enroll for a time. Unfortunately, I can only access public information that I already know. Very disappointed.
Hi Brenda,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Information complete and accurate.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Wish I had used this a few years ago. Would have saved my family some headaches.
Hi Diana,
Thank you for your positive review. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find out more about the people in your life.
We strive to assist our customers in any way possible, so if there is anything we can do to help you out with your search please let us know! If have a question, or need help with the website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
I registered to find a birth date and it could not come up with one. I called for a refund but the lady said, "our disclaimer states we are not 100% accurate with all findings". LOL, keep the $22 bucks. What a waste of time. Just tried another site Intelius and found the info for a trial period of $1.
Hi Rusty,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 2, 2014
Happier ending-- a company rep called me to apologize for the problem and refunded my money in full.
Original Review: July 31, 2014
I was charged $22 for what the rep said was a free trial period. Also, The information downloaded was often inaccurate. Very disappointed.
Hi Jack,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
The results are not trustworthy - there is missing, incomplete, or inaccurate information on every person I searched for (including myself). After I paid full price for a 1-month membership, I learned I could have had the same membership for ONE DOLLAR - so I very much feel CHEATED! More detailed information is available at extra cost. PDF file reports are available at extra cost. Extra cost, extra cost, extra cost... It never ends - and who is to say the detailed information will be any better than the untrustworthy information you get in the first place? AVOID Instant Checkmate like the plague!
Hi Guy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Bait and switch tactics used. They want more money for what I thought I had already paid for. There is so much information that should be on here that isn't. I have checked records for people that I know have been arrested, not there. People divorced and married, not there etc. This is a waste of time and money. I cancelled within 2 hours of the time I signed up, was supposed to get a confirmation email with cancellation information. Still waiting for that confirmation. If they continue to charge my credit card I will be contacting the BBB and anybody else that will help me stop them from taking anymore of my money or anybody else's.
Hi Jon,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2014
After foraging for what felt like eternity to get through the teaser screens, I was offered some information for $1. By this time, I figure I've spent a part of my life on this web site, I guess I can spend a dollar. Then the data I am buying shows up and wow! There was only the name and the city the person may have lived in. What a scam. I laugh and say, "They got me for $1! " But wait! There's more! On my next credit card statement, there is a charge for $29. Apparently unbeknownst to me, I am now on a monthly payment plan for $29 a month. I have a business degree and I'm a CPA. If this company can fool me, how many others are fooled into spending their hard-earned money each day? I called and threatened a class action lawsuit and the customer service supervisor agreed to refund the money they charged me - of course after putting me on hold for almost as long as it took them to get my $1. There has got to be something illegal about this business. It is a crime.
Hi Chris,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 14, 2014
After viewing my complaint about inaccuracies in background checks I paid for - a gentleman contacted me by phone. Without my even asking ALL of my money was refunded.
Original Review: July 31, 2014
The information on my husband - whom YES, I'm still married to - was all INCORRECT. Point in FACT - My husband is apparently married to his MOTHER according to CHECKMATE. I checked by name, middle initial and most importantly HIS BIRTH DATE and there they have it - HE'S MARRIED TO HIS MOTHER NOT ME!
Hi Diane,
We're very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Obtained only very superficial information. Basic public information was not provided. I am very disappointed and feel that I was scammed into purchasing garbage. :-(
Hi Erdine,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
Your company is nothing more than a ripoff. You sucker people into paying for an account then charge extra for every other thing, including $2.00 for a download. Your info is erroneous and sparse. I'm surprised AOL lets you adv. on their site.
Hi Alan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Yes I sign into this Paypal account to pay for my 1dollar 5day trial on Instant Checkmate for this report of this person I know. Never received the information but I was bill for it. I would like to cancel or receive my five day trial on Instant Checkmate. Also I would like to cancel my 22.65cent order. Thank you.
Hi Kary,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
DO NOT SUBSCRIBE TO THIS NONSENSE. They advertise that you can retrieve information about yourself but as soon as you pay and see what they provide, you'll laugh and cry. Besides providing you with your age, sex, address and relatives, nothing else is included. BUT....SURPRISE SURPRISE.... for an additional $29.95 they will do a more in depth search. SCAM SCAM SCAM.
Hi Samuel,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Easy and accurate.
Hi Connie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Normally I would check the complaints on a business like this before signing on, but their statement of not believing in add-ons for billing took me in. I did a search on myself and immediate family members to start with and received an indication that there was confidential information I would have to pay more for. I did so and found nothing there. In addition, my telephone number was not even correct and there was no record of my marriage of 44 years. In short, this is a ripoff site that NO ONE should trust or deal with. I'll be canceling my "membership" after this one experience.
Hi Sherman,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
No criminal records found on 100% of my queries. Very disappointed.
Hi William,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
They provide you good information. However, they dribble it out at a price. You will receive initial summary information and then they will charge you extra for information that actually matters and you would expect to be included at the base price. The kicker is that they will charge your credit card every month if you don't call and cancel so be careful. They got me for two extra months before I caught them on the credit card.
Hi Robert,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
None of your search info is very detailed or very accurate. Highly disappointed and tired of not being able to get more detailed stuff without paying more and more.
Hi Dody,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I tried to find my great grandsons but was unable to find them or their father. Also, I am using this for genealogy. I think that if you have names that are connected with others, you can use genealogy in your advertisement and bring a whole new clientele to your site. But, you will have to do better in having the correct people in your database.
Hi Qelilah,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I was very disappointed in the amount of information I learned. When I first searched before I purchased, the search took a long time and it appeared to provide a lot of information. Most of the information I have found on your site I knew before I searched their name. I kept trying, just to see if the ones I happened to check did not have the information, but it is the same for all. Then it became a game where I was randomly searching for people I did not care about just to see if any of them had any "real" information. What a waste of time and money, but of course, there is another option if you want to spend more money. I am sure it is no better and even if it was, I was not shown to be that way. I can find more information by searching the county records myself. I want to cancel and have my money refunded.
Hi Terri,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I will say that this company was very deceptive in their advertising. They give you no more than basic information that you could get from a phone book and want to charge you for anything else. This is a classic bait and switch company and you are wasting your money by checking this out. Maybe you can save the 22 dollars that I spent by reviewing first. Would not recommend this shady company to anyone.
Reviewed July 29, 2014
I dated a man for 2 plus years and all this time I had my reservations about some of the behaviors that did not match with the usual boyfriend-girlfriend traits that you go through when you are dating. But every time I will bring something that was unusual to me about the relationship, he would get on the defensive. I finally decided to do my own research and sure enough, I was not very shock to what I discover!! Married with children!
Hi Gloria,
We’re happy to hear that our service helped you find the information you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 29, 2014
Cannot get criminal records. I bought Premium service and 19.00 dollars for I thought an upgrade so I could get everything on the premium service.
Hi Donna,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I just signed up for this service and did a check on myself to verify the accuracy of the information. It is not accurate. There is crucial data missing, particularly the marriage and divorce records as well as relatives listed were inaccurate. I am not happy about spending this money on the 1 month membership.
Hi Jessica,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I will say that this company was very deceptive in their advertising. Put a star that showed possible criminal information on myself when I knew that was incorrect. It also had the wrong information on my spouse (her name) and other incorrect information that I was able to see at a glance. They give you no more than basic information that you could get from a phone book and want to charge you for anything else. This is a classic bait and switch company and you are wasting your money by checking this out. Maybe you can save the 22 dollars that I spent by reviewing first. Would not recommend this shady company to anyone.
Hi David,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I know that I will receive an email from this company as a result of filing this review with ConsumerAffairs. It is a clever way to make it look like everything has been resolved. Every report I have pulled up is so full of misinformation that it makes it useless to me. I wonder how many times Instant Checkmate has been sued! How do I get my information, which is full of errors that could seriously damage my reputation, removed from this service?
Hi Beverly,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I was able to find the information that I needed. They offered me a trial membership for $1.00. I am very leery of that kind of offer because I got taken by a credit reporting place that charged my debit card over $100.00. I took the chance and am pleased to report that I was able to cancel with no problem.
Hi Linda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I have found that after checking in, everything is very easy especially if you are a member, but checking in is murder. You need to find out if I am a member first, then omit all the necessary stuff for new inquirers.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
It's been a good personal resource to help locate someone.
Hi Barbara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate the people you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I think you have misled us to the quality and timeliness of your information. Your site is really just a one tease after another. Unfortunately, I read a positive review of it or I would not have enrolled. The review was likely a plant...no way will I pay the extra for "Premium Content".
Hi John,
Thank you for reaching out. We appreciate your honest feedback, and we apologize that your recent experience with Instant Checkmate was not positive. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
I would like to be able to upgrade online instead of having to contact someone via phone and having to wait.
Hi Pam,
Thank you for reaching out about your recent experience with our site. We're very sorry that you had trouble upgrading, and we'd love to help you. A senior member of our team will be contacting you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
I tried to retrieve info on yet another phone number. Your site had nothing while Spokeo did... again. I don't like having to pay for two sites so I may cancel yours and switch to another.
Hi Sherrie,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
Marriage records were not accurate. I check several people I know are married and it shows up no record. Check on other things I know to be true, but were not listed... Feel like I wasted my money... Will not recommend.
Hi Donna,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2014
This site is misrepresented.... Keeps asking for money for everything that I thought should be included.... I will stop payment on this rip off account for my credit card.... Horrible and misleading.... Worthless information.
Hi Deborah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I am very satisfied with Checkmate. I have used it primarily for genealogy research, and it has been very helpful. I would definitely recommend this site.
Hi Anne,
We’re so happy to hear that our service is helping you with your genealogy research. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I was somewhat satisfied with the information your site provided me which was just basic information. However I found much more information that I was looking for on my own by searching public, county, city & state records available to anyone online. So I guess you have to upgrade for more than basic background information.
Hi John,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2014
I loved the site! Was very accurate
Hi Janet,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I lost touch with some good friends and was able to get their address and phone numbers on the first try.
Hi Susan,
We’re so happy to hear that our service helped you find your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I was looking for arrest records on someone who is scamming a friend. I found several myself before I was directed to this scam of a site. They had the right name and aliases but failed to find her heroin conviction or Criminal Trespass conviction or anything else. They wanted more money to "dig deeper." I will be reporting this company to the BBB and directing my credit card company to get the money back. I would not recommend this company to anyone. Stay away... far away!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I found some information that I wanted but I noticed you have to pay another 19.99 to receive more detail. It did not state that when I signed up to be a member.
Hi Marianne,
Thank you for reaching out to us. We try to provide our members with as much information as possible in our standard reports, but we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
Information was out of date and any additional would be an extra charge - assumed it was all inclusive when signing up.
Hi Henry,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I am being accurate and fair when I say that I spent good money to look up 3 peoples' criminal records and found absolutely nothing! I know for a fact that 2 of the 3 were sex offenders. I know because I am related. Some of your information has been helpful, but I would not pay for your services again, owing to the fact that you claim to provide criminal records, records that exist, by the way. ;-) Thank You.
Hi Judith,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I was able to find mostly all past friends going back 40 to 50 years ago. Some had died; some had moved; some were exactly where I thought. I have had a very positive experience with this program.
Hi Bennie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I am satisfied for the most part. The report gives addresses and phone numbers. Happy reviews would include past or current designation with addresses and phone numbers. My home number was correct but phone numbers with past addresses were erroneous. I was expecting more detail from the "surprising" info promised - but that must be for the premium report. Suffice it to say -"I am satisfied."
Hi Lona,
Thank you for your honest feedback. We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I am happy with using these services.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I only signed up because you showed in your teaser ad that you had the background criminal info on someone that I work with. After I signed up - you show you have no info on him. Bait and switch. I called immediately to cancel. You lied.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
I've been impressed with the breadth of the search capability of your service. One thing that might be helpful, at least for my purpose, is to have some older data for individuals, particularly some reference to past residency (i.e. during high school). It might help to narrow down choices between similarly named persons.
Hi David,
Thank you for your positive review and high rating. We really appreciate your honest feedback, and we’re so happy to hear that our service is helping you locate your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I want to re-establish my account and I keep getting a message that I'm not able to do that.
Hi Cynthia,
Thank you for reaching out to us. We're very sorry that you are experiencing technical issues when trying to sign up for another account with Instant Checkmate. A senior member of our team will contact you within 24-48 hours to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
At the website I decided not to pay for the service, but was flashed a "$1.00 for 5 days" trial notice for FULL service. I succumbed. I checked out MY profile and found it confusing, inaccurate and very minimal, and if I wanted to know more, I would need to pay more. I would have to phone in my cancellation. I did phone the next day, twice, and was each time bombarded with the request to accepted a Walmart $100 gift card, which I did not respond to. My call got bumped to a call center which could not honor my cancellation request and they hung up on me. My second call was also unfruitful, I was told they had no connection to InstantCheckmate.com. I called my credit card company and they DID get in contact with someone who DID honor my request to not automatically charge me monthly at over $25/month. This is NOT worth any money and what info I found out about myself was easily available elsewhere. I will notify all my friends about this "service" and warn them of its worthlessness.
Hi James,
Thank you for reaching out; we really appreciate honest customer feedback because it allows us to better ourselves. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we are committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
Majority of whom I've looked up is accurate to the point its eerie. I'm a brave soul and can't wait to learn more. Thank you.
Hi April,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find out more about the people in your life.
We strive to assist our customers in any way possible, so if there is anything we can do to help you out with your search please let us know! If have a question, or need help with the website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I feel that you misled me into thinking there was more on my report which led me to purchase the more detailed report. This report was the exact same as the original. Then you have all these hidden costs. I am going to report this to the Better Business Bureau.
Hi Jayne,
We're sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
I was using the service to verify info about a guy, but I wanted to know how reliable the info was, so I got a report about me too. So apparently my birthday isn't my birthday, my dad is my husband and I'm a US senator. Lol, ridiculous!! Don't waste your money!! I called the customer service line and they told me that happens sometimes. It's public records, how do they get that mixed up!! If they had shown someone else's marriage as mine, because we had the same name that would be fine. There are a lot of people out there with similar names, but showing my dad as my husband, I don't understand how that happens. They would only refund half of my money even though they don't provide accurate info. It's pretty much a scam.
Hi Elisabeth,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
Because this is a time of retirement for many of our classmates, they are both moving and going to mobile phones. Instant Checkmate has helped me locate many of them.
Hi Kathleen,
We’re so happy to hear that our service helped you find your old classmates. That's great news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
Locating family and friends. Unfortunately I lost my address book when I moved to a new area and could only be in touch with my immediate family... Hopefully I can reconnect with old friends.
Hi Esther,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends and family members.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 24, 2014
Most of the time you don't have a record on the owner of the number, other search engines do. I just checked a number I know and found you were not even close on the initial information provided.
Hi James,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
Excellent experience. Found information immediately. Clear concise and accurate.
Hi Paul,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 24, 2014
I am disappointed and confused because what was advertised versus what was provided, then the additional costs. What was provided for the advertised price could have been found free of charge. I paid the one month membership fee to view information that this site stated it provided, then had a woman telling me how important it was to get it. Then I was asked to pay an additional (One Time Fee of $19.99) to view the information and $1.99 to view it in PDF form.
I did pay both fees and complimented the pages that had current information, and was surprised at the amount of information you advertised having and the importance of checking and as in the advertisement I checked a known name to verify the information. The only current and correct areas of the Full or Advanced Report, the one that costs the additional $19.99, were locations, family and possible associates. You had no arrest record stated, but below in the "not likely" category it listed her full name and county of arrest, first but there was no date or mug shot listed, and I know firsthand the date of arrest, the charges filed, date of arraignment, and the date she accepted the plea bargain and the charge it was plead down to, as well as the sentence.
This site also advertised knowledge of firearms licenses, marriage and divorce licenses, and social networks, (in fact all of the major ones were listed) and there were none located for this specific person, so I attempted to change the search name to her maiden name and it went back to her previous married name, because that was the name the initial search was conducted under to ensure locating the arrest record. Her maiden name is listed under the aliases provided, as well as all previous married names, and incorrect spellings of her maiden name.
I am also concerned that the statement written on the advanced search state that it was a one time fee for the duration of my membership, but when I clicked on another name associated and asked for "more info" and clicked on the advanced search, it asked for permission to charge my card on file again another $19.99. So my question is, if I want to locate any information other than what can be found in a simple Google search, do I or am I required to pay an additional $19.99 for each person? I previously used Intelius (sp) and there were no hidden fees and the information was more accurate. I will try my name and a couple others to see, maybe your disclaimers at the top of each special field should be stated upfront, as well as the addition fee that people must pay to hopefully see the information that they thought they were paying for when purchasing a membership. Feel free to contact me, if you need more specific information.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize for any confusion you experienced during your time on Instant Checkmate, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
family members and friends as well as my own info and was again disappointed with the results - sketchy and lots of advertisements for premium service for extra money.
Hi Luisa,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
It's cool but it's just old. I was expecting new and current info. like from this year. My new marriage didn't even show up.
Hi Tiffany,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
This is an excellent application to easily locate that person you want to find! Even for a person with few computer skills such as myself.
Hi Jennifer,
We’re so happy to hear that our service helped you find the people you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 23, 2014
For some reason I have been cancelled from your service and it was not my doing. Can I please be back on the service?
Hi Charlie,
Thank you for reaching out to us. A senior member of our team will be in touch with you shortly to discuss the recent issues you experienced with your membership.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
I use an IPad Air & after paying for 3 months $44, it was impossible to log onto Instant Checkmate. I telephoned this company & got an apology, but would not refund my $44. The customer service rep. had no problem logging on with my info.; however she was not using IOS. Also, when I initially logged on, my info. as well as my husband's info. were inaccurate.
Hi Faith,
Thank you for reaching out; we appreciate your honest feedback. We apologize that you experienced technical issues when you tried to login with an iOS device. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
Not always accurate, leaves a lot out of reports such as marriages and criminal background.
Hi Evelyn,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
This is a very disappointing experience! I feel duped into purchasing, and discovering I needed to UPGRADE to get the same info I believed I was getting originally, which I could get anywhere anyhow. Much of what I was looking for could not be found... like my mother and daughter! I would like my money back!!!
Hi Kathryn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
I signed up for this initially to find information on family, and the information provided wasn't current and kept trying to charge me for more information. Less than an hour later, I called to cancel membership and associate said I would still be charged for the full month. Associate spoke to me very rudely and told me there was nothing she could do about a full refund.
Hi Angel,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
This site has the worst information. Most of what you find will be information you already know. It's just another worthless site that should be avoided at all cost. Most FREE sites give more information than this worthless checkmate site. A definite WASTE of MONEY!!
Hi Gray,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
Don't waste your money! After I submitted my credit card I started to do various searches and although it said certain information would be available, such as marriage and divorce history, nothing comes up. You get no more information than you can find for free. I called them immediately to cancel my membership, but was informed the only thing they would do would cancel the recurring charge, but not refund the one month membership plus separate PDF charge. Should have read the reviews prior to falling for this scam!!
Hi Nancy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 22, 2014
Most of the information is incorrect or not updated. It's somewhat hard to use. It does look so nice though, if it can actually find people easily with accurate information, that would be great.
Hi Will,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive due to technical difficulties. However, we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
Horrible. I'm looking for my parents marriage & divorce records (both deceased now) - did a search on both, even paid for the Premium report. I got their name and address... that's it! Complete BS! Want a refund or reporting to BBB.
Hi Cherylynne,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
This site is insane. Very little of the information is even remotely close to what I am looking for. It's all guessing and massive amounts of links to follow to even think you're coming close to finding someone you're looking for. Oh and if you want the "so-called" extensive information, you have to pay an even higher premium price with no guarantee that the information provided will be correct, so why bother. You should be ashamed taking people's money and getting their hopes up only to leave them with basically no more information than what they started with.
Hi Dorothy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I did a check on myself and found quite a few discrepancies. How does one correct this information?
Hi Carly,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I was unhappy with my original subscription (phone numbers were in process of being upgraded). Instant Checkmate is now far superior to any other search program out there. Thank you.
Hi Frank,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
It seems there are iOS problems because I cannot log in on my phone or my iPad. I have been paying monthly for my subscription, but I will have to cancel my membership if it is not going to get better. I have no idea what was changed on the Web, but it is not convenient for me to go use it on my laptop only. It has been happening for a couple of months for sure. Please let me know if you know anything about the problem. Thank you.
Hi Monika,
Thank you for reaching out to let us know about the technical difficulties you experienced with our service and iOS. We are currently looking into this issue and working hard to expedite a solution. In the meantime, please don't hesitate to contact us with any further questions or concerns. Our member care team can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I learned about your service thru a friend. I purchased your services for 3 mos. I added PDF. I got my first report and it had negligible information. So I tried another report, on myself. I am listed as being married to my son, which I will be calling tomorrow to get that fixed. Other info was incorrect as well. And very brief. So I decided to upgrade to the Premium Report which I understood to be a 1 time $19.95 charge similar to the 1.99 1x fee to access & download PDF. That information was a waste of time, money, and effort. I am deeply dissatisfied and will be calling your member care center tomorrow.
Hi Tracy,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
The only reason I paid for this was to view criminal records for someone close to me. I know there are records but none showed. I have been suspicious of paying for these checks before, and am not happy with taking the chance on this site.
Hi Cherie,
Thank you for your honest feedback regarding your recent search results. We're very sorry to hear that you were unable to view criminal records for certain individuals. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 11, 2014
The problem has been resolved and I have been refunded. Thank you.
Original Review: July 21, 2014
There is mostly correct personal info but missing all locations and phone numbers. There isn't any correct social info. I want to mention stopping your added pop up about paying for the pdf before one has been able to search the info. It's misleading and not needed as the search wasn't very conclusive. I would like to request a refund of $1.99 for the prompted pdf info that's not needed.
Hi Stacy,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: July 31, 2014
I received a full refund. They did take care of the matter very quickly.
Original Review: July 21, 2014
Looked up myself first and the information was not accurate at all. Then I looked up someone I knew had a criminal record and no information was found. I cancelled within the week but was still charged $1.00 plus $22.86. I should have been credited not charged.
Hi Suzanne,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
I look for people a lot for process service. Your new current addresses could be a little better. Sometimes the post office is more current. However, this helps some.
Hi Stuart,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
It appears that there are too many charges for the same information and I did not receive what I expected to receive and paid for! I did get the PDF download but I am not certain I got what I paid for!
Hi William,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
You promise a lot but as far as I can tell you don't deliver. I did discover that as proceed through your site everything is extra. You can cancel me and refund my PayPal double payment - a real scam.
Hi Jene,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
I am a new member tonight. I did not plan to join. I just ended up here and started with a interest on old friends from back home. All was fine, until I felt misled about the premium package to receive the information that seem to be talked about in the beginning and I guess I didn't get it right, so I used what little change I had in PayPal, to open the account, but I won't or can't afford premium packages just for interest and fun. But it was interesting and enjoyable. Thanks.
Hi Mary,
We’re happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 21, 2014
I am currently in a relationship with a Jelks and wanted to see if he was really married since his baby-moomma is claiming to be married to him. I found out they are not married and I can continue with my life with him.
Hi Dana,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 20, 2014
More than half of the people I'm looking for, do not show up. I've put in several people I know personally that live in Arizona, and you have no info. on them??? I'm very disappointed, and going to drop my subscription.
Karen ** - she is a friend and has lived in Arizona for years. I just used her as a test, and as so many times, you come back with a different name and state??? And say you found 2 results in Az.???
Hello,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2014
I went to this site and it said FREE Instant Checkmate. I went through all the procedure, did the 9 page download, and then Voila on the very last stage. They want money to receive the report. Any site regardless of what it is need to be HONEST that there is a fee for the information you are requesting.
Reviewed July 20, 2014
I spent at least 20 minutes this morning while this company did a search for someone, and when all the information was gathered, the screen prompted me to enter my credit card information after saying I was approved for a free trial membership. After I entered my name, email and credit card info, I got a message to call them, as they were unable to process my information. I called and was told to start over and use Google Chrome instead of Internet Explorer! What? Are they kidding me? I should spend another 20 minutes, plus the time to download Google Chrome, to get their service? I've registered with them last year, and had no trouble, now they don't like me to use I.E. And if it doesn't work with their website, why is it that I was able to get all the way up to the credit card part, which is the very last step, before it rejected Internet Explorer?
The girl on the phone was unable to tell me why exactly Internet Explorer worked up to the last step and then required Google Chrome. Unbelievable! They just may not realize it, but the whole world doesn't use Google Chrome. Some of us don't have fancy tablets, or apps, we use Internet Explorer. Save yourself a LOT of aggravation and go to another website for a background check. I did and got in with no hassle or problems.
Hi Linda,
Thank you for reaching out. We appreciate your honest feedback regarding your recent attempts to sign up. We apologize that you experienced technical issues, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2014
This app has helped me feel so much more comfortable about new people that I meet. I can check within seconds if they are telling the truth about who they are or not.
Hi Bryan,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find out more about the people you meet.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 20, 2014
I found that the information I was seeking was old and inaccurate. Also, there's no way to tell what the chronological order of the addresses are.
Hi David,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2014
I just happened to stop by to check up on some new personal checks, but while here I check over several other person checks and cleaned out my Desktop. I found out a dear friend passed. Now checking to figure out where his wife and daughter moved to, and their correct phone numbers-- I know the house number has been shut off. Not sure if Marie moved out yet? I also know he has a son but he is not listed under relationships? Brian.
Hi Joseph,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 20, 2014
Don't find anymore info on this than you can from Facebook. Want anything extra, that's $20.00 per person! My mistake, I signed up for six months thinking this was going to be an awesome site, didn't even bother with the free trial... live and learn.
Hi Jackie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2014
Everything on this, I could find for free. I will never pay for this kind of service again. What a rip off.
Hi Susan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 19, 2014
Looks like most of the reviews about the service are that it is a very poor service and you continually make excuses that some municipalities don't reveal the information. Also your marketing is very deceptive. You don't show the COST of your program until after running through several pages of supposed "checking." The price should be revealed UP-FRONT and if you want to give a "free trial" then do so. Don't offer a $1 trial just to trick someone to reveal their cc number so you can continually bill them until they manage to get the billing STOPPED. I have heard about companies who fail to cancel upon request and they are scammers.
Hi Dan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 19, 2014
Did not deliver as promised. Did not divulge extra fees. All I got was phone & address for the advertised fee. All other records were at the discretion of the state and county people live in, which would not be in the archives of instant checkmate-- no mention of that either. Basically a rip off.
Hi Patrick,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 19, 2014
This is very interesting. I know you aren't allowed to let people know about this and I would never in a MILLION years tell them how I found them if gotten the chance. But it at least lets me know that they are still alive. That is something I'm very thankful for; just the knowing is peace enough. Thank You.
Hi Judith,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 19, 2014
This site is a joke. When I type in my husband's name, it gives me his brother's information. I can't find my husband's information anywhere on this site except as an alias for his brother. My husband's daughter has her uncle as her father. What??? Also, for the money I paid I certainly thought there would be more information available. I really expected more information for my money. I signed up for one particular person that doesn't even come up on this site. I thought since I had a month to use the site, I would just do some checking on family members for fun. The information provided is laughable.
Hi Debra,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2014
Ease of use is very bad with almost little or no information.
Hi Christopher,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2014
This is a great service. Quick and accurate info. Will recommend to others.
Hi Reginald,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 18, 2014
It seems if you’re in the business of background checks you would have more information about your reports. Or at least when a premium is paid you get the information together that you pride yourself upon. I pulled several people after my first disappointment including myself. I have had marriages, divorces, state licences, assets, conflicts including police and none show. I guess it's good for my personal information but supposedly you’re doing obtainable public knowledge.
I feel betrayed by your advertising to supposedly give up to date information. I wished information which now I read loud thru your ads. We advertise, we get this information but we essentially just wish the information how you will pay us. Poor Company... Poor Background Check... I cannot recommend you to anyone but the local consumer protection agency and State Attorney General for false advertising. YOU ARE A SCAM with little information to provide.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 21, 2014
I had written a review where I was dissatisfied with the results I had received using their service and although I still did not get better results, they did take care of the problem and I am very happy with the customer service.
Original Review: July 18, 2014
I have never had any luck finding useful information using Instant Checkmate. They say that if you pay, the information will be sent to you; but it is a waste of money. The information on people I have inquired about is either out of date or incorrect. The idea is a good one, but the reality in my experience is that I have not received useful information.
Hi Rick,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2014
I've been using Checkmate for sometime now, and while I don't always find what I'm looking for, the process is easy and efficient on those names I do find. Thank you for the opportunity!
Hi Sandra,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 18, 2014
Joined to try and get some info on new friend. Everything listed is very public info. Did myself too. Stuff listed nothing to do with me, ex-husband's family I never even knew. I called the 800 # and the guy helped me with a question/complaint and then immediately asked me if I would like him to cancel my membership. Must get a lot of complaints!!! TOTALLY __SSED!
Hi Debra,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2014
I did a background check on myself and I was thrilled to see how accurate my data was.
Hi Tina,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that your search was successful.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 17, 2014
Some of the reports are wrong and should be upgraded. There could have been a little more information shown about people, but other than that I like this website!
Hi Kwanza,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 17, 2014
There hasn't been a single search I've done that has led me to current information. Very dissatisfied!!!
Hi Sheila,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 17, 2014
This whole experience has been worthless!!!! Your info is utterly out of date and contains more gaps than information. I want a refund!!
Hi Margaret,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 17, 2014
I have checked all my family members as well as myself and husband. Information for each person checked was not accurate. There was at least one thing not accurate on each member. You need to really check your sources out better. I am glad I only did the 5 day trial because if I had done the monthly I would have been extremely angry!!!!
Hi LouAnn,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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