Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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Reviewed May 23, 2014
Have not heard back from person looking for but all info found on her is matching up. Hope can say others looking for.
Hi Sandra,
Thank you for your feedback! We're so happy to hear that you were able to locate records on your old friend. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2014
I used this service just once one time for what they claimed was a $1.00 fee yet, they continued to charge my credit card $29.00 every month thereafter.
Hi Gina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 23, 2014
This is a good site, a little misleading in the advertisements but that's marketing.... Very difficult to find links to opt out form and cancellation....EXTREMELY FRUSTRATING.
Hi Jack,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're very sorry to about your recent experience on our site, but we want you to know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
I want to mention that although I find Instant Checkmate inadequate at providing all the services they claim (Marriage/Divorces/Arrest Record, etc.) they are very good to follow up. Two days after my review, the company (Julian) called me personally (in the afternoon) and asked if he could provide me with anything to satisfy my disappointment in Checkmate’s Service. We talked for a lengthy amount of time and tried to explain, etc. I still don't believe they can search all of what they claim or even have the ability to do it, but I don't think there are any other sites (of this nature) that are any better. They claim searches of (9) categories, and the first (3) they are very good at. Therefore, if all you want is a Name & Address & Relatives, & Living/Dead, then I would recommend this site. At least it is legitimate as opposed to a scam, and that's always nice to know when you are dealing with businesses on the internet. BTW: I kept my account (at least for a while) or until I hear of a better one.
Hi Pat,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 22, 2014
Well, it's not worth the money to check myself out, because I hardly recognized the dull person portrayed. But that's OK.
Hi Catherine,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
Caveat Emptor. "let the buyer beware." Site reports to provide considerable back ground information in many categories of interest: Problem is once you sign up and agree to a monthly fee and access your reports, you find that you must agree to multiple fees to access reports you thought were included.... I was told that the reason for the additional fees was because they had to pay for them. Wish I had been told this in advance. Once you sign up for a trial prior you must cancel or monthly fee will continue.
I called and canceled my subscription, ask for a refund and received a 50% refund. Wish I have read something like this before I signed up. You do not get what they lead you to believe you will receive and this is simply not right. Will see if they cancel my billing and only refund the 50% as promised. It doesn't surprise me that another report claims that they sell you email address so look out for an onslaught spam in you in box. Caveat Emptor!!!!
Hi Edwin,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
So frustrating to be on the correct person, and then have this site constantly have incorrect information show up... especially for social media, arrest records, etc. If we have clicked on a certain person, the person shouldn't change when we click on the different options like arrests, etc. Goodbye!
Hi Susan,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
When I type in a name, specific city and state, it shows names that are not correct. It shows the first name which is correct, but not the full name or correct city/state. Report should state "No records" for the name I am searching. To rate my experience, I feel none of the above. I just feel confused at times.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: May 23, 2014
I would like to thank Julian for refunding most of what I paid for instant check mate and being very polite. I did not expect to get a full refund because I did use the product for a day. Thank You again!
Original Review: May 22, 2014
I would not recommend this to anyone. I am very good in searching for people and I find that Instant Checkmate gave me all the same information I can find for free. I paid for 6 months and used this service for one day (my account was active for one week or less). I thought I would get an arrest record and I was not able to retrieve it. I called to cancel and to get a refund. I am getting a 50% refund (I am getting charged for more than a month's use) when I will never use this again. I was willing to pay the month fee! I just did not feel I should pay more for something that is worthless.
On the positive side it is easy to use. If you have time and patience you can find all of the information on these reports for FREE. I wish I read these reviews first. I would have saved a ton of $. This is my first review I have ever written. I have been dissatisfied with other products. I just feel that this is a scam and people should be aware. Also most information was not accurate!! Buyers BEWARE.
Reviewed May 21, 2014
I tried getting info on someone who I know went to jail for child abuse (they beat up my brother), signed up. Was told twice the file HAD important free information paid them and got NOTHING! So I tried one more person with a record and also got nothing! You get more from GOOGLE for free! It's a scam site with no information, I had to call to cancel and was basically TALKED at saying I did not read the fine print. Threatened to write a bad review and after two talks with "management", they refunded my money. Complete crap site!! I used an abbreviated name to sign up and have TONS of junk mail in my mail box with the abbreviated name I used on this site!! I got my money back because I'm strong, but they were reluctant and I'm sure they will take advantage of anyone who will give them the chance!!! Beware!!! Checkmate give me my hour back!
Hi Brandi,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
I wanted to run a check on myself just out of curiosity so I used Instant Checkmate. I paid the initial $23 and much of my information was missing. What was there was seriously outdated. It said my current address was an address I lived at over 7 years ago. It showed a vague arrest/traffic in my criminal report. I stupidly paid the extra $20 to upgrade and "see what they can't show me in the basic report." It was exactly the same thing, absolutely nothing changed. It did not elaborate on the arrest/traffic (I assume was for a ticket from years ago). My address was still wrong, no marriage record shown, did not show my professional license (I'm a nurse practitioner) although it did show my astrological sign (how fricken stupid). I called to cancel right away, waiting for the confirmation. Luckily I paid via paypal so hopefully if I'm charged again paypal will deal with them. This site is for pathetic stalkers, not for people interested in a serious check. Avoid it. $43 wasted to read my horoscope. Total frauds.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
Staff member bought one report, but in essence they sign you up for reoccurring billing. Additional, the one report bought had little or no information dispute requesting a full report. The site gives you one or two pieces, then proceeds to up sell you for more and more information. They advertise a criminal check, however, you must pay EXTRA to get that information. The information sold to people is obtained through free sources. Customer service is not helpful, they will ask for private information in an effort to "verify an account". However, I suspect that is when an account is established. DO NOT USE INSTANT CHECKMATE.
Hi Danica,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
So easy to use.
Hi Marcia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
Can't see any information for my search!
Hi Mary,
We're so sorry to hear that you experienced technical issues during your search. Thank you for reaching out; we will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
I signed up wanting info on potential new family member as advertised. I got no nothing. I sent email to cancel. They did not cancel and charged me for three months before I 'caught' them. Refund was refused. Be careful. Be very careful.
Hi Rusty,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
This person is on the National Sex Offender Database, but did not appear on my report. I want a refund.
Hi Angela,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
Attempted to update report in the past 3 weeks. Called customer service twice and all they could say or do was that they had been having technical issues. I should be offered an immediate "free" updated report. This website is misleading customers of full disclosure. Instant Checkmate has failed to perform and produce "FULL DISCLOSURE".
Hi Ramona,
We're very sorry to hear that you experienced problems with our site. A member care manager will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
I bought a subscription to Instant Checkmate and performed a search of my own background. I found myself, yes ... BUT my personal profile was merged with that of my brother's ... had my bro's name listed as an alias for me, and vice versa. Listed both of our addresses (present/current) AND contained references to potential criminal records that don't exist. I had to contact Customer Service at this lame site, get reimbursed,and have their skewed information removed from the site. I do NOT recommend this as a reliable source of information whatsoever. Actually, it's sort of a big joke - with potentially damaging consequences. This site needs to be closed down since it cannot deliver what it says it will.
Hi Kevin,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
I paid because you say information will be made available. This isn't so. To get some of the info that you say is available, you have to pay MORE money. This is bull. I paid for something that you don't make available. This is a ripoff.
Hi Judith,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
This was most disappointing... your advertisements over promise. Nothing is available without paying $25 and that information is general knowledge through online Google searches at no charge. Then, if I want more detailed information, there is an additional $20. I will let others know.
Hi Joyce,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
Sure... it can find 90% Names & Relatives is real good....... BUT AFTER THAT there is very rarely a telephone number... reverse look-up is nonexistent... ARREST RECORDS must be just a "Come-on" with you folks as with the MARRIAGE & DIVORCE RECORDS. I found only (1) person with a LICENSE of some sort. I signed for (6) mos... but I won't renew unless you get your act together. Personally, I just think you don't even have the capability to provide what you claim... Disappointed because I saw a review claiming you were the highest rated; that doesn't say much for the whole lot of you. You've got to be making the "Bucks" but that's really how most folks find success.
Hi Pat,
Thank you for reaching out. We appreciate honest feedback. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
This was sort of a waste of money. Everything available I could easily find out online by myself. It seems pretty dishonest how in order to get the type of information one would expect on this site, you have to purchase multiple levels of "access". What makes it so frustrating is that it is not clear upon first purchase that you are receiving so little for the money you expect to pay.
Hello,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
They do not cancel upon telephone request. They ruse you to believe it may be sent to junk mail and lost but if you track you JM box, you will see it was not sent at all. Cancels are not sent to confirm or evidence the cancellation. You are then billed on auto for months until it is brought up again. Site has no way to remove credit card or bank card info. They have it and only choice is to go to your bank and to unauthorized their charges through chargebacks.
Add my name to any FTC lawsuit. Glad to participate.
Hi Carlos,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
This company and along with many others has false advertising. They have their service quoted in any web search "FREE". Their service is not free. Once you put in your number to obtain a name, the database comes back with information saying they have it. To get it, you must pay!!! Why are you letting all of these companies put the words FREE in their service description. They should NOT BE ABLE to do that. FALSE advertising. You put in a search on the internet for Free telephone reverse look up so you can obtain the person's name who calls you. Practically all the listed services state FREE. They are require payment for that information. This is just like the scheme that Free Credit Reports followed in which the gov't or whomever got them to stop!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
(arrest record) I've never been arrested.
Hi Theresa,
Thank you for reaching out. A member care manager will be in contact with you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
When I first subscribed to your services, I was given more information than what I have been getting in the last 2 months or more. One name in particular gives the address and age of the person but when I click on it the name and information that shows up is for the son whose address is actually different and the information is about him. I did double checks on others who, in the beginning gave much info and now all I get is just the name and address and not much else. Phone numbers - forget that. 98% of the time, a message pops up and says no information on this number. I am going to call and stop my subscription. Also I think the premium package is a waste of money.
Hi Charlotte,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
It is doing a fantastic job locating people we have not seen in years. Kudos!
Hi Martha,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
This website is just like the others. Although it states that they don't believe in hidden fees and blah blah, it is a lie. I would have paid whatever the price and renewed and remained a loyal customer if I was given a single fee with nothing extra to buy, no premium content and info that I have to pay extra for.
Hi Amelia,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
This site was advertised to have background information. I searched myself and while it does have SOME correct information, it in no way depicts information that I know to be true about myself. For instance, there should be a marriage and divorce that is not listed under my current, former or under my former spouse's name. NOT worth the money!!!!
Hi Sally,
We’re sorry to hear you were unable to obtain the information you were seeking. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
Instant checkmate revealed absolutely nothing on me. I am a veteran and get VA care and Compensation and I am disabled and get Social Security Disability and I own a house in California and yet Instant Checkmate found zero information on me, ha ha ha, use it and lose it. What a ripoff...
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
Worst customer service ever! I went through the searches, created an account, then when I was comparing prices, they charged three months to my paypal! Called immediately to cancelled and was yelled at. Told them that the whole thing was an accident, and they pretty much called me an idiot. I clicked one of the memberships to see what the total price was going to be, and then I am directed back to website with a brand new membership. After the horrible phone call, I went to look at what I just HAD to pay for (cause they don't do refunds), and the results were horrible. I even searched myself, and the information was wrong. Please, use another site.
Reviewed May 20, 2014
I was wanting a phone number of someone. When I went to their name it said they were updating. It has told me this for three days. What's going on? I may want my money back. Please call me.
Hi Gil,
Thank you for reaching out. We're so sorry to hear that you experienced technical problems on our site. Someone will be contacting you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2014
I hoping to find more complete information regarding the people I have searched for. Their current location has typically been blank and phone numbers unavailable. Should these records be updated, hopefully the information will be sent to me.
Hi Richard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2014
I was hoping to get an idea about what someone running a background check on me would see. I was curious about my public history and what is "out there". Not only did your stupid expensive report not have anything of any real value but much of the information that I was presented with was absolutely bogus! If you had a shred of decency, you would credit back my charges this instant. I have a strong urge to file a report of my own against you guys. I want my money back! I am completely dissatisfied in every way possible; you should be ashamed of yourselves. I will expect a full refund. Thank You.
Hi Richard,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times and specific laws regarding public records in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2014
Easy to Use. This site is very helpful, quick response, and easy to ready reports.
Hi A C,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 19, 2014
154 spam e-mails in less than a week from these **... Thanks **!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 18, 2014
This is the best way to learn anything at all. How did you know? ;)
Hi Diane,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 18, 2014
Waste of money. Did not provide any useful information that I could not find for free. Keeps asking for more money for more information to be provided, after I already paid over $20.00. When I called for a refund I got a bunch of ** response & finally 1/2 of my money back.
Hi Lisa,
Thank you for reaching out. We appreciate your honest feedback, and we apologize that your recent experience with Instant Checkmate was not positive. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2014
Information was very easy to find and sort through.
Hi Melanie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 17, 2014
I've been successful in finding several lost contacts and am very pleased with this site.
Hi Kathy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find people from your past!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 17, 2014
Recently I watched a news program regarding your name on the internet. I came across Instant Checkmate and proceeded to check me out. Fast forward, at the end of the report it stated, "ME, may have possible criminal records"!!!! DAMN MAD, I called Instant Checkmate and asked to speak with a supervisor. Very professional, the rep asked what was this regarding? I proceeded to explain to him, no holding back, in which, he put me on hold. Most likely the best decision that rep did all day, I'm sure. The Supervisor, very professional, asked what he could help me with. DAMN MAD, I proceeded to tell him what I saw. He responded with......"the word here ma'am is 'POSSIBLE' Criminal Records"!!! It seems this company is allowed to do whatever it deems "POSSIBLE" for you to purchase their reports!! There is no justification for what is going on here, therefore, THEY ARE A FRAUD!!!! I will be contacting my attorney!!
Hi Mich,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 17, 2014
I'm not satisfied with the report I saw. It had inaccurate info for the little paid for. I don't want to pay more for the report. I feel the initial payment for the site was sufficient.
Hi Justin,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 16, 2014
I tried to find info and was only able to get info I already had... Yet I had paid almost thirty dollars! But when I called to complain, I was told they make no guarantees and I was stuck w/ the charges for nothing! I did notice, however, I could give them more money to access the reports I thought I was accessing w/ my thirty dollars... But, again, no guarantees! In other words, keep giving this company money... for nothing... I know they are totally laughing at us.
Hi Chris,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
Pretty accurate, Except for phone numbers and arrest records.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2014
This is a service I would recommend to everyone! Your look-ups come through quickly and accurately. The service was always available whenever I logged in to it. I think it is great!
Hi Dante,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2014
Am quite happy with your service. In my case it was a lost love and checking on myself because my ex said we are divorced but cannot find any records from it. Turns out we are not divorced. Thank you, Checkmate.
Hi Laura,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2014
I have no idea how this company received my credit card information. They have charged me for years, for a service that I never used. I am outraged by this violation.
Hi Amy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2014
No info on marriage and divorces - IN for example has info easily provided but you claim it is not accessible.
Hello,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
Instant Checkmate is worthless. First of all, the company fools you into signing one of those contracts that renews automatically with no warning. That alone should be illegal. So, basically if you want the full use of the product term you paid for, you have to cancel on the day before it gets automatically renewed or else you get charged again. If you cancel earlier, then the remaining time you have prepaid for is cancelled.
First of all, very little actual information is actually ever provided. Most of the information categories provided contain no information at all, with a pop up that claims that the information is just not available to the public. So what good is that? Worse yet, the information provided is wildly inaccurate. I easily found that out when I did a search on myself. The "known associations" were laughable. Mine contained none of my relatives, and so many people I never even heard of. It even contained one of my husband's clients from 15 years ago. I ran a check on someone that I know, died 3 years in prison, and he came up clean. My own profile had more offenses listed in the police records. Offenses which occurred in cities I had never been to. How scary is that? There is no doubt that I have been able to find much more information, and much more accurate information, just googling people online, without using Instant Checkmate.
Hi Angela,
we’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
Although I have found information on the different people I've searched for, the information is not current enough to actually locate or contact them. The phone numbers are long out of date and Etc. There is information included in the report that is worthless (I don't want to know who has committed sex crimes in their neighborhood!). Divorce and marriage records are always blank as well as License records.
When I purchased a membership, I expected to get all the information I needed to assist me in my searches. Instead, I only located basic, peripheral and outdated information with the option to spend even more money for "Premium" search results. Also I didn't realize Checkmate would continue to bill my credit card automatically. I had to call to get them to stop billing me and I did not get a full refund. I am very disappointed.
Hi Mitchell,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
I was dissatisfied with the contents of the information provided by Checkmate Inc. I could've gotten this info through the phone book. I was needing to see if this person was remarried or not. Please cancel my membership as of today. I will not be recommending this site to anyone. Oh and I didn't like that fact that you have to pay again for "extra" information... I hope your company will change its business tactics in the future.
Hi Rose,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
I paid for a 5 day trial after I searched myself. The site really made me curious to know what all this info was about me online. Well it really had a number of things wrong! I guess it does make me feel somewhat better knowing people can't find out everything about me. Well, at least on this site. I really feel that if you want to charge people for something don't wait until after they pay for it to mention, "The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person's criminal history." Lastly, a "refine" tool would make things much less aggravating. I already feel I have wasted my money (which I will be requesting a refund), but I really do not like wasting my time. Please do better. No one appreciates being tricked.
Hi Codi,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2014
Looking for father and siblings. Got nothing but what a name. Could not find any other information, plus a lot of information is wrong. I'd love to find my kin. I was giving this a shot. But it really didn't tell me anything - no pictures. So no help.
Hi Susan,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2014
This company is nothing more than an aggregator of personal info including address and phone numbers to advertise and promote other information is a complete fabrication and they should be seriously investigated - a total scam of a company.
Hi Lauren,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 14, 2014
You should be upfront with what you get for your money. Getting on and then having to pay extra for information that you thought would be included is not a good way to do business. I feel it is a lie and very misleading. It is nice to be able to access the information that is available quickly, but I already knew most of the info in the initial report so feel like I am not getting my money's worth.
Hi Kerry,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2014
I ran a background check on myself just as I would a credit report and found two criminal records that need to be removed. There was no way to access information to correct this. I read your disclaimer that I could find something shocking.
Hi Linda,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2014
Old addresses, not birthdate month, no day. Paid for premium and got nothing that I wanted. No marriage record, no fb and I know they have one. No cell phone record which I have been given so they do have. Basically disappointed that I paid to get less info than I already have.
Hi Nadine,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2014
Was able to track down classmates for a reunion.
Hi Norman,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old classmates in time for your reunion!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 13, 2014
I found your site to have a lot of outdated, incomplete information. Not worth the cost charged. I will not recommend this site to anyone.
Hi Loretta,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2014
I used to be able to look up a name and get several results. I now get several results but no longer do I get the stars or red flags - just circles trying to reach for something. Also, I can click on "Location" or any other item and nothing. I mean nothing shows up anymore. Where do I find my account information? I find where I can change my password or my name but nothing else. I'm beginning to wonder what I signed up for.
Hi Marcia,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2014
If you go here and do not call them immediately you will start seeing a monthly charge. There are no bills to remind you to cancel. The bills just keep coming. This is one of those scammy businesses. Beware. I won't go anywhere near this company again.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 13, 2014
I followed the prompts to get information through this service, which took several minutes. There was not an upfront mention of a charge. I know you can get court records online, so I at first thought it was a free service. After I had gone through all the steps, including waiting as information about my inquiry apparently was being gathered and assembled, I got a screen that said to have access to it would cost $19.99. This didn't surprise me a lot, and I was willing to pay for what I thought would be helpful information. So I clicked on payment method (PayPal account).
Then I got another message that there would be a $1.99 charge. I approved that. The information displayed was from 2001 13 years ago. It was outdated and useless. However, for another $20, I could supposedly have access to more-detailed information. I called the service immediately to try to cancel the payment and was told that there was a disclaimer at the bottom of the website page that did not guarantee the timeliness of information. I consider this a scam and do not recommend using it.
Hi Kathy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 13, 2014
Information is incomplete, inaccurate and totally worthless. Service is a complete waste of money.
Hello,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2014
Research -- Very well done.
Hi Mike,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 13, 2014
I tried using Instant Checkmate vs. PeopleSmart.com and both left me feeling that there were shortcomings to both. PeopleSmart was more current but Instant Checkmate had more diversity. PeopleSmart had some emails yet would not provide me their emails.
Hi Dianne,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 12, 2014
Great Service. Easy to use.
Hi Diane,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 12, 2014
I have looked up several to see the type of info available and have found that there is not much info at all. The BIGGEST disappointment is getting the offer for PREMIUM DATA and there is this huge list of items and there was barely anything whatsoever shown (1 item in 4 categories) and what I did was order the premium on myself in order to check for accuracy and availability of the info. Very Disappointed. Even slightly disappointed with the general service but I guess what can I expect? Really surprised that the Social sections aren't full on everyone, especially since 71% of Online Adults have a Facebook account and 52% of American households have at least one account. Arrest Records, Marital Info, these should definitely have info but most do not. Business Affiliations, How does a business owner not have their business listed? There is so much more I could comment about but it is 3 am. Like I said, disappointed but the premium data upgrade really takes the cake. Oh and being an Internet Marketer myself, the PDF download upgrade is poor to even insult someone to have to pay for that. Couldn't you raise your price by 50 cents for everyone and make same?
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 12, 2014
I like Instant Checkmate. I will recommend it to anybody.
Hi Armida,
We’re so happy to hear that our service helped you find what you find information on your boyfriend. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 11, 2014
I looked up my own name. After watching the process go through all my different subjects. I pressed the section that said it would send the report to my E-Mail address, AND IT DID NOT.
Hi Charles,
Thank you for reaching out. We're sorry to hear that you experienced technical problems when trying to view your report. A senior member of our team will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 11, 2014
I ran this report on myself. (pre-employment) I found your details lacking and in-comprehensive (unless I wanted to pay an additional fee). Now I have to search back through my personal files to obtain the information I need (info that is very common and public and should be readily available to all - let alone, your service!). I am GROSSLY disappointed and feel you should refund my money. Thank you.
Hi Carrie,
Thank you for reaching out. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 11, 2014
To start, I did the sign up and thought that I was purchasing a one-time, one person look up. Not!! I found out that that was not the case months later via the account I used to do the check. No monthly notice of charges like reputable companies do. Just taking my money. Then I figured I would try and do a check to recoup the money lost, and when I did, the only way to find out anything was to upgrade the info. No warning again of impending charges, just an e-mail afterwards telling me that they charged me again. Still taking my money with not a whole lot of return. BEWARE THIS COMPANY!! They will steal you blind, and give you a great big pile of crap info in return. Very very disappointed and disgusted. I will definitely cancel this account like I should have done to start with. Too bad it cost me money to learn a hard lesson. NO TRUST.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 11, 2014
I paid $22- for false information, or to be accurate less than 25% of the information on me and my family was correct. The rest was bunk about people with the same names, different educational degrees, states, ages, etc. This site couldn't even get my astrological sign correct. It was a waste of time, and more importantly, my money - I want it back, but that will never happen. I have no criminal record, but Instant Checkmate gave me a possibility of 4. Totally, totally WORTHLESS. Do NOT waste your time or money here. It's a complete scam. They start asking for more money for little upgrades also - SCAM SCAM SCAM. Can't bill me anymore - I got rid of you from my charge site. Found no way to contact but through here, or a phone call. Being certain that's another scam - I'm not calling.
Hi Debra,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2014
I'm either not finding or not getting much information on whomever I am looking for.
Hi Kathleen,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 10, 2014
My birthdate is wrong, also my relatives they are Ron **, Cedar **, Aaron **, and Cammy **.
Hi Tracy,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 10, 2014
I have been able to find just about everyone that I have searched for. I even found my son's dad on here! Thank you so much.
Hi Kim,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2014
I want to cancel my membership after the five-day trial. Please make a note of it. Majority of your information is wrong and I am going to tell my friends and family that almost all your information is wrong and it is a rip off.
Hi Carol,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2014
This is a $59.00 Ripoff. Your site shows dozens of records. After you submit your credit card information, you get trash that is available in the white pages. None of the information is accurate, as I searched all of my relatives, and very little was true. I will cancel ASAP and tell others who might be interested in your site to STAY AWAY.
Hi Niki,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 8, 2014
My complaint about my Instant Checkmate subscription has been resolved. I was happily surprised to receive a telephone call from an Instant Checkmate representative with whom I discussed my disappointment in the scope of available information. What was available using your service was simply what I could have obtained using basic internet searches. To test that the person I was investigating must not have a criminal background, I did searches on well known criminals and when they also had no available records, I confirmed that your service was not able to provide the peace of mind I was seeking. The gentleman who called very patiently explained the limitations in availability and legality in securing the records that are available. I appreciated his concern and especially his offer to provide a refund. I received the credit promptly and consider my complaint very favorably resolved. Thank you for your excellent customer service.
Original Review: May 9, 2014
Although I was able to verify name, address, age, etc which helped with my concern I was disappointed to learn that criminals could have their records removed. My family who complained I was scammed even pointed out your poor BBB rating. I wish I could get a refund but had better not be charged a second month.
Hi Shirley,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 9, 2014
I have not received accurate information in my searches. Not even when I look up myself. I feel like this information should be re reviewed and updated.
Hi Tomika,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 9, 2014
Service was fast and right on.
Hi Jonnie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 9, 2014
For some reason it shows that I was married to Billie Jo **, (True!) but I was divorced in April of 2010 and it says that this information is not available? This is VERY important! People (Girls) that may check me, it will show or look like I am Still Married!!! Billie Jo now lives in Hugo, OK! She is still using my last name **! I have a court order that she is supposed to have changed it back to **! She also still uses **! I have her Address if you want it!? She is a forger and embezzler! There are criminal proceedings being filed in Arizona! But, they (Arizona) will not go after her in Oklahoma!!! She uses my name to this day to try and get credit cards or try to buy things! She is STILL doing it! I can not stop her! She knows ALL my personal information! She continues to steal my ID! I have to keep my credit rating BAD so she can't use it! Try living this WAY!
The name Billy with or without the "Jo" does not exist! Or in some credit card instances is Billie Jo **, **, or **! Some companies in the past have sent her credit and used the name "Billy" so she just used it! She forged my name and had a friend at her work at the time 2007 to 2009 notarize and forge a signature card and withdrew over 60,000.00 dollars from my pension and 401K before she ran away to Oklahoma! If she is caught in Arizona, she WILL be arrested! People NEED to be aware of this woman! God help anyone that gets involved with her! I was married to her for 28 years!!!! And you think you know someone! WRONG! Yes! I am Stupid!!!!! Never again in MY LIFE! NO Women will EVER have my information or my bank accounts information! PERIOD!
I know you can't do anything about her! Or her listing! But you could at least tell people that I AM Single and NOT MARRIED to Billie Jo **, **, or **!!! It's NOT right that a Girl I might be interested in checks me out and it looks like I AM STILL MARRIED to Billie Jo!!!! PLEASE correct this! I have my copies of the divorce papers! Give me a FAX number and I will FAX copies to you! Or, I can scan them and send them to you? Let me know where to send them.
Hi Richard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 9, 2014
The site claims you can get a FREE report, but you cannot. I looked up myself. It gave me nothing but my age and cities where I have lived. Here's how it played out. I googled driving record. I saw:
View Criminal History In MN & Get Driving Record Reports In Seconds.
I clicked on the link and followed the instructions. I waited and waited. It said my report was ready. I filled out the contact info. I went to my email to receive my report. I clicked on the link, and it asked for payment. I understand that there can be service fees, but it is FALSE ADVERTISING when a company posts an ad that says it is FREE, and then it is NOT. BBB accreditation should be removed.
Hi Jennifer,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 9, 2014
I found most of the information is not up to date. Even my information that is in there is old. The phone number I haven't had for 5 or 6 years. Trying to find family member from my ex for my children to let them know of a death of their brother. Just trying to help my children.
Hi Donna,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team was able to assist you. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed May 9, 2014
Very inaccurate, incomplete records. Arrest records, missing of 2 people I know with a long records. Didn't have my marriages or divorce. Or my wife's. Took my money, and kept wanting to sell me more services.
Hi Jim,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 9, 2014
Their information is so INACCURATE it's not even funny! Highly disappointed, I will be canceling my subscription. It is a WASTE OF YOUR MONEY!!!! Seriously! Their information is half assed. They don't do marriage/divorce records, they don't even have the information up to date and they have extra little fees like if you want the premium it's extra or to do a reverse # search that's extra. I searched my friend and their report says they still live in CA. They haven't lived in CA for years nor does it have up to date criminal records!
Hi April,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 8, 2014
What they don't tell you is the info they give you is pretty much public already. If you want anything more you have to pay an additional fee, so your monthly charge is just the beginning. So this could get to be very expensive if you want to look at more than 1 person.
Hi Sally,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 8, 2014
Worked well and very fast. Accuracy is excellent.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 8, 2014
When considering a roommate scenario it's good to have resources such as those provided by Instantcheckmate.com.
Hi Gary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 8, 2014
Spending over $40 to learn what you had recorded for me was a colossal waste of money. Instant Checkmate promises huge results and delivers so little that it is fraudulent. My address and phone number are ten years out of date. There are no marriage or divorce records! Perhaps a complaint to your and my Attorneys General will stop your outlandish promises that are hollow at best and total fabrications at worst! I want a refund because you have antiquated information!!
Hi Paul,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 8, 2014
I am dissatisfied because I purchased this mainly for marriage/divorce notices and criminal activity. With this service I cannot get what I really want.
Hi Shelby,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 8, 2014
It was easy and fast. Let me check to see who my little girl had married and who he really was. THANK YOU so much!
Hi Keith,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find out more about your daughter's husband.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 7, 2014
I have been disappointed with incomplete records especially marriage and divorce reports which do not show accurately. Date and place of deaths would be nice to include as you go forward. Overall I have been satisfied.
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 7, 2014
After paying my $22.00, I received nothing more than I already knew about Jeffery **. This was a waste of my money and I will have to contact the Better Business Bureau regarding this website.
Hi Andrea,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
Instant checkmate provides no information of significance. I can verify more information about the two people I looked at much more easily. In fact, I looked myself up and it didn't even find a marriage record for me and my wife of 35 years. This is a joke. BTW - in the teaser part of this thing, it noted "possible criminal record" when it was doing it's search on me. I really was interested in that considering I've never been arrested. Of course, the report showed nothing.
Hi Barry,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
I needed to find out who has been harassing me, so I tried this site. Not only was ALL of the information incorrect, but the rude customer service was just the icing to give you the overrating of 1 star. My rating is NEGATIVE 10! There's my review. I paid over $40, I get to speak my mind!
Hi Stacey,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
Only the most basic information is available without buying the Premium upgrade. Much of the basic information is missing or incorrect, e.g., Marriage/Divorce records.
Hi Teri,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
This isn't accurate information. Not one person has marriage or divorce records correct. It gives no more information than a phone book.
Hi Kevin,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
The information I requested required a hidden fee to "upgrade." The information I was able to access was only addresses, the most recent of which was 15 years old. He has moved several times since then, which is public record. Some of the addresses were his son's, where he never lived. In all, a ripoff.
Hi Kathryn,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 6, 2014
This site gives you less than you would find out on your own! Address and phone numbers were out of date or wrong. Relatives, even close relatives were missing. Arrest record not up to date, I mean traffic and criminals records 2-3 years old! Don't waste your money.
Hi Wilma,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
Wish you collected more phone numbers. Will you know that cell #'s are being released?
Hi Cathy,
Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. Phone numbers are currently included in our resports, and we are continuously expanding our our data sources in order to add even more information to our databases. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
Your site is misleading. You claim it is free but it really is not... and your site has way too many ridiculous advertisement pop ups... It really makes it impossible to get the information that we are searching for...
Hi Sharon,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 6, 2014
While I applaud the effort of this company to provide information, I am upset with the amount of inaccurate information that is being shown. This could really hurt a person if they were looking for the truth about someone. It would be better to make sure all information is current and updated and for the person you are searching for, not with the same name.
Hi James,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2014
Many of my searches have returned inaccurate or old outdated information. It would be more helpful if the information was up to date and accurate.
Hi Eddie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 5, 2014
I did not know when I joined this site, I had to pay more money to get any useful info on the people. Not advertised with accurate info. Will be cancelling order.
Hi Rita,
Thank you for reaching out; we appreciate your feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 5, 2014
I searched several people whose information I know just to check the accuracy of the information and the information was not very accurate. Everything from birth dates to addresses are inconsistent as far as accuracy. I don't know how I am supposed to trust the other information that I am looking for.
Hi Travis,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 5, 2014
Most of this info can be obtained online without purchasing your product. Lots of missing criminal activity. Misled about the service you offer. Not happy with service.
Hi Cindy,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 4, 2014
Be careful......Used this service a couple of times (2) around the 1st of the year. Paid for each basic search. Just got my April credit card statement and found a $22.+ charge. Called and was informed that I had signed up for and was charged for the "recurring" membership....Funny, I was never informed of that when I did the searches and I specifically chose the one time search instead of the monthly or recurring membership. Well it's canceled now. Won't use them again......
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 4, 2014
Not satisfied with the information available to see. If you want detailed information you still need to purchase the upgraded version. Bits of pieces that lead to much of nothing. Wrong spelling of names, misinformation on people like myself and others I know personally who don't have or never had records, but people that I do know that have records show nothing about that. You have where I've been arrested and I've never been arrested in my life. You should verify before releasing false information. If I had the money I would sue you on the false information you have on myself.
Hi Roberta,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 4, 2014
I'm disappointed with this site. The information available is not any different than what I could accumulate on my own for free. And the "premium" information was not worth the amount being charged. I am going to cancel as soon as possible.
Hi Becky,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 4, 2014
I feel that I have already been scammed or even ripped off. For starters I should not have to pay for this info, however I did and the only real information I get is exactly what I could have gotten from any of these people's friends. I understand you have to charge but they to want me to pay extra for all the information I am looking for is wrong on you guys part. And just because I find some info the only way I know I have the right person is because I already know most of their stuff. I feel you should at least provide a photo of the person I am searching for.
I am sure you don't have photos of everyone but you should if they have a criminal record. And I am sure if I upgraded and payed you more money, the photos would be provided, Right? Well I am not paying anymore money for what you should be showing me. But I will also be cancelling this service when my month is up. Again I have been scammed and ripped off. My bad this time but it won't happen again.
Hi Crick,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete or unavailable for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 3, 2014
I confirmed something about me that I suspected.
Hi Jerry,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you look into your background.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 3, 2014
I purchased a service to get background checks on people (including criminal, sex offenders, etc, etc.). However, only after I made my purchase was I told that I had to pay extra to get the premium package which includes all the information you really want (not name, alias, address, possible relatives). In addition, before you realize that you haven't bought what you thought you bought, they upsell you to buy something that will enable you to view and print the document clearly via pdf.
Reviewed May 3, 2014
I found out exactly what I needed to on this person, thanks so much...
Hi Sherry,
We’re so happy to hear that our service helped you find out more about someone in your life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 3, 2014
I was recently resubscribing to an online dating site, and was flagged that there was a background issue, paid the money for the background only to find nothing there. I called the toll free number, the agent stated that is all that they could see or the local police gave to their discretion. I was told I would receive a refund of the initial 19.99 but never was.
Hi Mark,
Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 3, 2014
Cost of service and what you will provide needs to be up front. This concept that you will lead someone on as to the information you will provide and only at the end ask for the charge card number and then when I submit my charge card the information you provide is nothing more than an address and a phone number which I could have gotten out of the phone book. Then you ask for another $20.00 to provide what? Their gender or race.
It's too bad that you can't seem to figure out that if you have a viable product, you don't need to disguise your costs until after the fact. Why don't you try telling your potential customers the costs and associated services you will provide up front. Something tells me the motivation for this service is in pursuit of the almighty dollar as opposed providing a valuable service. Too bad. Greed has no limits. Join the crowd.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 3, 2014
A great site to find information.
Hi Pamela,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 3, 2014
I wish I could put 0 stars to these thieves!!!! They charge $24 for "unlimited reports" for a month. With that money they will just show you things that other sites show you for free: registered home address and phones, NOTHING MORE! You need to pay $20 dollars MORE for EACH PERSON YOU SEARCH to get "additional information". They are thieves and I am going to file a lawsuit against them!!!!!
Hi Carolina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 2, 2014
Great. I found friends and family that I could not find for years. It feels good to have found all of them, their phone numbers and address. Some as far back as the third grade in John Muir Grammar school in Hayward, California. Thanks again.
Hi Mr. Miller,
We’re so happy to hear that our service helped you locate your childhood friends — that is great news! Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 2, 2014
I needed to check on a woman my son is involved with! And a few others as well!! This site is GREAT!!! Have already told people about it and they were going to join right away~~ Thank you. :)
Hi Sarah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating, and also for referring others to our site! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 2, 2014
I find the site to be inaccurate in many ways. My father doesn't exist. I've looked up criminals with no record of incident when I can go to OTIS (offender tracking information system) and it's all there. And to boot I paid the extra $20 dollars looking up my ex, Samanda **, as she has an extensive record yet nothing shows up. I feel the info is dated and the same info can be found on local and state sites. Would not recommend this site to anyone.
Hi Wyatt,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 2, 2014
I just decided to see if these background services were any good and signed up for a month and did a check on someone I know. The service did not find that the subject had been married twice, failed to show a criminal arrest, basically had no information that wasn't easily found on the internet. It is a scam and worthless service. Additionally, the service offers you a "Full" Report but then once you pay and get in the site, it offers "Premium" upgrades for additional funds and requires you to pay additional monies if you want a PDF copy of the report. I don't know how this worthless company can sleep at night and stay in business other than the curiosity of stupid people like me. When I immediately called to cancel my future payments (which they automatically withdrawn), they directed me to a cruise vacation site and when I finally reached customer service, they were moderately helpful but never even asked why I was cancelling. They got their payment so I guess they don't care. Avoid this site, company and service at all costs.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 2, 2014
Best site to find friends.
Hi Jason,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends. That's great news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 2, 2014
I checked on myself, my long ago ex-husband, then others from my past. Significant pieces and quantity of the data are incorrect. I observed incorrect phone numbers, ages, who is married to whom, unavailable info due to State/County laws, multiple names under Arrest section (when should be just the one individual), etc. I will not be continuing with this project after the first month.
Hi Teri,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 1, 2014
So far this process has been quick and seamless. Good stuff!
Hi James,
We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. Thank you for your positive review and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 1, 2014
This company is a complete scam. You have to pay extra for every service worth having. The information they give you with a standard membership can be found almost anywhere. You have to pay an extra 3$ to get a PDF version of the report. You have to pay an Extra 20$ for detailed information like criminal record, weapons permits, DUI and criminal cases. It's extra to search for a phone number. Save your money or expect to pay 50$ or more for the actual service you wanted.
Hi Jamie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 1, 2014
I have been building a contact list for my 50th class reunion and this has helped a lot.
Hi Linda,
We’re so happy to hear that our service helped you find your classmates in time for your reunion. That's wonderful news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 1, 2014
I looked up a search on myself. It had results on other people with the same name that were not me. It did not have correct information, that is except that I have no records of criminal history. Showed the other people had some interests or group belongings that I don't even know of. I paid to get a background check that was not updated with addresses I have never even seen.
Hi Linda,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 30, 2014
I paid money for nothing. I could have found out more information from a phone book or Facebook. Premium is nothing but a huge ripoff. I would love to get my money back but I really believe that would be impossible. The entire website sucks.
Hi Tonee,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
I did a background check on a family member who has been arrested multiple times. Her background check showed up totally clean. This is honestly robbery. How in the world can you charge for something like this? It's shameful.
Hi Molly,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
Needed past and current personal information on a person whom I just met. Was able to find information about this person pertaining to past and current addresses, past and current names, and other things needed to complete knowledge of this person.
Hi Carol,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
Had some issues using this website, but I expressed my concerns and they were quick to address them.
Hi Nancy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our member care team was able to assist you right away.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
Paid for this service, people were not the correct ones. They said I had to pay more to get info I needed. All I got was an address which I had already found on Switchboard. This is a rip off. I really want a refund but am sure I will never get it.
Hi Barbara,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 30, 2014
Have been looking for my cousin for many years and finally found a site that can get me to her. Thanks for your assistance in this matter.
Hi Richard,
We’re so happy to hear that our service helped you locate your cousin; that is wonderful news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
Could not access any marriages or divorces for several counties in TX even though they are publicly able to be viewed on County District Court Websites. This is incomplete information on something considered vital.
Hi Rosanna,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 30, 2014
I have been very pleased with the results in finding most of the family, friends and sales contacts I have been looking for. A few have been incorrect, and new addresses and phone numbers have not been updated, but, most have been correct. Some move so often it's hard to keep up with them. I would recommend this service to anyone with interest in finding relatives for their family tree and looking for business contacts. Thank you for your service.
Hi Virginia,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 30, 2014
Yesterday I tried to order a report/one month subscription, and kept receiving the message that there was something wrong with my card and that I should call you. I did and the agent told me the system might be down and that I should check over the next couple of days to be sure I was not charged. So I look today and I was charge double--$45 and change--and never received a report. Called again and your agent said it was just a "pending" charge, but I am not convinced. There is nothing wrong with your agents, but your system sucks. I will not be using this service again.
Hi Nancy,
We're so sorry to hear that you experienced difficulties when you tried to sign up for Instant Checkmate. A senior member of our team will be contacting you privately to provide assistance so that we can get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: May 29, 2014
My problem with Instant Checkmate was resolved with the company. While I did not have any success in my own personal record search, you may have a better outcome. Don't base your decision to use or not use this company on my review as they also have several good reviews out there.
Original Review: April 30, 2014
I needed some background information on myself where I needed specific dates of incidents for some paperwork. I signed up for Instantcheckmate and it told me it had several records. I paid for the service and got no records. I was asked to upgrade to a premium service to get more in depth records and still turned up no records. Only records available about myself were records of someone else. Called Instantcheckmate to complain and cancel after spending $40 in five minutes for nothing. They cancelled my account with no refunds.
Reviewed April 30, 2014
The addresses shown are not complete. It would help too if there was a date shown as to when the data was entered.
Hi Johnny,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that the records you retreived were incomplete. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 29, 2014
I do not recall ever to have used your services. I do not know why you are billing my bank account on a monthly basis?? Please enlighten me!
Hi Hilbert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 29, 2014
I have had a subscription to this service for more than a year, I think. Over that period of time, the availability of information has shrunk. Initially, I got name, address, birthday, phone number, family members etc.,etc. However, the last several months the info seems to not include phone, birthday and the site is slow and not near as responsive. I am always encouraged, it seems, to upgrade for info I got initially, in the beginning. If it doesn't improve, I'm cancelling.
Hi Steve,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 29, 2014
Inaccurate information... I have never been arrested.
Hi Mary,
We know how frustrating it is when you encounter this type of information. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 29, 2014
Found out he is a nice person.
Hi Patricia,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 29, 2014
The criminal/arrest part of the report was missing 3 arrests that I know of personally. I am friends on Facebook with the person in the report, but he had nothing listed under social media. Overall I feel let down by the lack of information, especially since I had to pay for it. I wish I could have found the order # because I would have put it in.
Hi Karen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 29, 2014
A complete scam. They couldn't even verify public records. I can't believe I fell for this. I hate the internet! Don't waste your time or money with this website.
Reviewed April 29, 2014
I am so sorry to have to say that we are very disappointed with Checkmate. First there were "bugs". We typed in one name and got the info on another. We did report these bugs. But then we decided to look up some of our own family members just to make sure of the accuracy, but discovered that some of us don't even exist! How can we trust any of the information on others? Also, I immediately started getting a large assortment of Junk mail within 24 hours of ordering Checkmate. Is there any connection? So far, I have not found anything new that I couldn't find free on ancestry.com or even White Pages or other people finders. I started to cancel my subscription a few minutes ago, but decided to wait until your hours tomorrow when I could hopefully speak to a real human being. Then this box popped up. So tomorrow is another day, and I will probably just make the call.
Hi Peggy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 28, 2014
Thank you, it's all I could ask for. Very helpful.
Hi Sharon,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 28, 2014
Services were provided quickly and accurately.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 28, 2014
I found out things about my family that I never knew. They can never put me down again.
Hi Julia,
We’re so happy to hear that our service helped you find out more about the people in your life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 28, 2014
Wrong information related to criminal records as my mother never worked at a massage parlor in California. She is not a stereotypical amp woman. She is a god fearing Christian and for you ** to link her name to a ** in California who got arrested and charged for working at a amp is ludicrous and slanderous. ** YOU.
Reviewed April 28, 2014
Many of the 8 key sections relative to the person researched have little or no information. Not sure I am using the system correctly.
Hi Arthur,
We’re sorry to hear that you weren’t able to obtain as much information as you'd hoped. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 28, 2014
Type in a name, city, and state. Lots of times who I'm looking up is near the top of the list. Thanks.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 27, 2014
Very satisfied with this service. Dependable and quick.
Hi Lillian,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 27, 2014
I ordered a review on myself to test your service... five divorces involving four immediate family members, not even mentioned... two have police records, not even mentioned. One of my kids is an adopted foster child, not mentioned. I lived outside the country for two years, not mentioned. Two members are military, not mentioned. How can you charge for this?
Hi John,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
There is very limited information for the price. Not very accurate information.
Hi Rafael,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
The information needs to be updated. My wife's cell phone which she has been using for approximately 2 to 3 years. Her name is Brenda ** **. Info provided by James **.
Hi James,
We’re sorry to hear that you were unable to obtain certain phone numbers. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
The information in your reports is not completely accurate. For example, my personal information seems to be tied to others that I have never heard of.
Hi Timothy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not an 10/10, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
You charge an extra 19.95 for the premium report and you still get the same info. I'm yet to see one difference between the two, except 20 bucks!
Hi Jeff,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
From the way it read I thought I would get all the information that is available. But in the end I have to pay more and more to get ALL the information that I THOUGHT I was going to get per the way your lead in was worded. I am going to call during the daytime to see if I can get my money back.
Hi Roger,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 27, 2014
I'm pleased to say that I have found all that I was looking for and am very pleased with my findings.
Hi Sharon,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 27, 2014
More data is available. Comments on ratings section of first background check. Boone County Missouri court 13th district public access to Case.net Courts.mo.gov has partial history and current warrant information and charges. Another report should be available for "reflexive flailing" in Arizona or New Mexico, but the last is hearsay. Social sites include Facebook, two known Yahoo accounts, and Ok Cupid along with other dating sites one of which she was using in 2006 of Match.com after being held in Boone county jail in 2005 for unknown reasons. Veronica is on the roster as an inmate last known stay 2005. Glad to help. **, other emails used excessively sparingly or not at all. Feel free to contact me if you need more transcription of past location of temporary residence not in her name and history of known past transgressions. Thanks for your time.
Hi Seth,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 26, 2014
Today I signed up for the 22.95 +1.99 PDF deal. I went online and ran a search in my own name to make sure the site was on the up and up. Well, they had my name correct, some of my past addresses, and that was it. I have been married and divorced 5 times, no record of any of them. I have several felony, convictions, none showing. To sum it up, when you first go to their site, they let you try a sample. It shows the same thing there, that it shows for the basic program I paid for. The old days, this would be called theft or fraud. I wish these kind of programs were removed from business practices online.
Hi Bradley,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: May 12, 2014
Instant Checkmate followed up with my review quickly. They gave me a full refund and I was very happy with their customer service.
Original Review: April 26, 2014
I am so disappointed with Instant Checkmate!! The background reports were a joke. I even paid to upgrade to the premium report and still never received any pertinent information. I knew the person I was checking up on had been arrested at least 2x but those records weren't listed on the report (although I was able to find them easily and for free with a general online search of my own). They didn't even have the marriage or divorce records I knew of and not one social media link for this person!! I then did another search to see if it yielded better results but I still had the same experience.
Hi Darlene,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 26, 2014
No information that is factually and publicly known was found on this website. Only the basic information was found even when making payment for full premium information. This website steals people's money by promising to provide information that is not easily obtainable. Well I tried and absolutely nothing that I expected to see showed up during my premium paid searches.
Hi Charlene,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 26, 2014
Did not show me anything more of value than the standard report. Will be cancelling my subscription.
Hi Susan,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 26, 2014
Records were not displayed.
Hi Ernest,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 26, 2014
This site, Instant Checkmate, is a really bad rip-off. The directions are misleading and the information is inaccurate for almost everything. After you refuse the offer of about $22.00 for research from public records, a trial offer of .99 comes up. Click that and you get barely a telephone number and address. Then a "Premium" offer comes up: for $10.00, they'll tell you more. But all of that information is inaccurate, or for the wrong person with the same name. Really bad. And you get billed for it.
Hi Marie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Original Review: April 26, 2014
I wish I'd read these reviews before I signed up - it isn't a scam but it is a rip off. Looked up myself to test info. Not accurate at all.
Hi Ian,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 26, 2014
This was originally $20 per month. It doubled without my consent. Also, very difficult to cancel. And now the criminal report is complete. Who do I call for help?
Hi Don,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
I'm amazed anyone has given them anything more than 1 star. The site simply does not provide the information it advertises providing, then when you sign up, they instantly start the making promises game over again trying to get you to pay for a premium account. They couldn't even find a record for my wife, let alone any marriage record for myself. So what exactly have I paid for? I call customer service and they start impolitely telling me that it's my fault for not clearly reading the T&C's, which basically say that "Our records may not be up to date or complete, so it's fine if we take your money and don't give you what we said you'd get, and then refuse you a refund when you don't get it." This is pretty much the definition of a scam. I filed a complaint with the BBB and they have an alert that there's currently a government action against this company. I hope it's to shut the thieves down.
Hi David,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
I am in RE looking for owners of real property. None of your phone numbers work... I must have pulled 30 owners, and not a single one. Very poor, very frustrating and I will gladly pay $2 more per month if there is a better option.
Hi Brian,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Memver Services
Instant Checkmate
Reviewed April 25, 2014
Your service is satisfactory in that it helps me to find information on people I want to know more about before I befriend them. I would recommend your site to anyone. Thanks.
Hi Kate,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
This was a pleasant experience. It was made much easier than I expected.
Hi Brenda,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
I already knew the things you want to give me free! The things I want to know you charge for, so just advertise for a fee, not free. As my 12 year old grandson says, and that's where they get ya! And then an upgrade!
Hi Natalie,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 25, 2014
I am compelled to give feedback on my service that I paid a premium for as you can see by this email. I feel in spite of the fact that I paid a premium price I received substandard and unsatisfactory results for my money. The information you provided is slightly above generic at best in my view. The arrest records provided were incomplete along several other categories of information that were likewise lacking any substance. I am very disappointed in your services offered for the amount of funds paid. In good conscience as of right now I cannot recommend your company nor would I ever consider using your services again in the future.
Hi Diego,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 25, 2014
I did a background check on a person and received very limited information. It lacked some pertinent info that I know to be true, i.e., an arrest with overnight confinement in a county jail and any marriage/divorce records whatsoever. I did multiple searches with slightly differing parameters. Since the items aforementioned are all public record, I expected at least one of these to show up. None did, which made the entire exercise of using Instant Checkmate useless. Additionally, several months later, I was checking my credit card statement and I was still being charged by Instant Checkmate, without any email notification. They silently continue to charge your credit card. All in all an unpleasant experience with almost no utility.
Hi Mark,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
I got the information that I was looking for. There's things that the hotel and residents do not know.
Hi Terri,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 25, 2014
I received an email that I found in my spam box today alerting me that negative information had been entered about me on Instant Checkmate but unless I provide them with all of my protected confidential information and credit card details I am not to have access to it. This is a complete scam! The only person in the world I can think of who would enter negative details about me happens to be a man who ended up date raping me and leaving me covered with bruises and so sore that I could barely move for a few days. If negative information can be entered about a person without a formal trial, is not that a source of perjury?
Hi Melissa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 24, 2014
Not fully satisfied with information you provide. Names, addresses and other offenses of people that I have looked up, just upgraded, with no satisfaction.
Hi Lisa,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 24, 2014
I like to use this database for the information that I need for keeping our mailing list up to date.
Hi Linda,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 24, 2014
Took away all features from lowest plan. Enjoy your theoretical profits. I will be going elsewhere.
Hi John,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 24, 2014
Love your site.
Hi Ann,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 24, 2014
I cancelled my account on April 4th online and my renewal date would have been 4/22 and 4/23 they charged my credit card again. So I call them today 4/23 and explain I canceled my account online on 4/4 and I want the charge removed and I even sent their support team a screenshot on my confirmation page from their website saying it was submitted and they said no to credit me back my money. Additionally, the First Lady I spoke with said that they are beta testing on their website and told me that was probably why but that she couldn't do anything. Personally I get this happening to a lot of people and they are essentially stealing money from people.
If I were a betting person I would bet there's going to be a class action lawsuit in their future for refusing to honor cancellations on time and for refusing to refund customers their money. Lastly, the two customer service people I spoke with one being a manager obviously do not understand the meaning of customer service and were rude. I've been in the customer service/technical support industry for 20 years so I know when someone is not proving good service and additionally when I asked who it could speak with above the manager or write president of the company etc. she said, "you can't." I give them a zero on customer service and zero on technical support and their website obviously does not work. Beware using their site...use it at your own risk and possible loss of money.
Hi Ann,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 23, 2014
This site has been very helpful finding old childhood friends that I had lost. Thank You!
Hi Catherine,
We’re so happy to hear that our service helped you locate your childhood friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 23, 2014
I never see an apt. # in the addresses you provide. That info would be helpful for me. Otherwise, I am fairly satisfied with your service.
Hi Joseph,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you weren't able to obtain specific apartment numbers. However, we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
Everyone I looked up I know for a fact the background on these people and if any information showed it was 95% wrong or didn't show at all. Some information was scrambled between different people that should have gone to the other. I feel like this was a waste of my money!!!
Hi Debra,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
I am a little disappointed in the records available for marriage/divorce and arrests. I was able to find my own traffic tickets, but was unable to view arrest records of individuals I know have been arrested. You have no record (can't find) info on subjects that I know are married or divorced, as well. Less than satisfied with the info I was able to access. I can find most of this info elsewhere on the net. This was a waste of my money and I will be cancelling when my month is up.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
Records don't seem to be displayed. Price is high for such few databases.
Hi Denny,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: April 29, 2014
Although they didn't have the information I was looking for I'm very impressed with the customer service from Instant Checkmate. I was contacted by member services the same day I cancelled my account and was issued a full refund.
Original Review: April 22, 2014
I paid for this service two weeks ago and I have already cancelled my account. It was only after I paid for the service that I was informed of the limited information Checkmate's service has available. I do not recommend this site.
Hi Aaron,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: May 30, 2014
Although the information I was looking for was incorrect the customer service staff contacted me and issued a full refund.
Original Review: April 22, 2014
Seems to have outdated and mismatched data. The basic report is very inaccurate. The premium report is more what I expected but cost an extra fee.
Hi Joseph,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
I can't believe how easy it was to find family that I hadn't seen or heard from in years. Thank you.
Hi Jada,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I have found a lot of people I grew up with in the short time I have searched on checkmate. Thank you for your help. :)
Hi Anthony,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I used them once to find information on a person living in NJ. The information was out of date. They continued to bill me for many many months because they must have a hard to find continuous billing note on their site. I view them as little better than scam artists. Shame on this company.
Hi Gary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I know I signed up for the possibility that the info would not be accurate, but the only thing they got right was my current address and mentioned my ex and his wife and son. The other inaccuracies are too numerous to count. This was not helpful for me at all. Hopefully since I am stuck with it now for a month, I can find something out that may be accurate for others, but now I have my doubts.
Hi Gail,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
We are a company that has been in business in Colorado for over 30 years. Our name is very similar to Instant Checkmate. We average 5 telephone calls per day from angry consumers looking for this business that we are mistaken for. Our employees have the contact information for Instant Checkmate at their desks so they can lead these angry consumers in the right direction. Not only do these calls disrupt the workplace but are getting to the point it's harassment. We have actually had a complaint filed with the BBB because we were mistaken for this business. Of course it was straightened out and removed from our file but the time spent defending our name and reputation was outrageous. Instant Checkmate's website makes it very hard to track down a phone number and contact information for consumer complaints. We spent a considerable amount of time locating their contact information.
Being associated with this business, by name only, is turning out to be a nightmare. I've never talked to so many angry and frustrated people in my life. Once we convince them we are not affiliated with Instant Checkmate, they are apologetic and frustrated that they can't find them. I feel for these people. I also am frustrated for the amount of time we spend deflecting their company complaints. Our productivity has decreased due to the phone calls received on a daily basis. Instant Checkmate is located in Arizona not Colorado! If they are as legitimate as they say they are, why don't they display their contact information in a more user friendly location on their website.
Hi Marcie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I ran a background check on someone I know. The website said it was compiling records from several sources such as marriage, divorce, criminal, social networks, etc. It cautions that the information may contain graphic criminal records, etc. then it charges a fee to join. After joining, it asks if you want to download reports in PDF format, if you say yes, then it will cost an additional $1.99. You finally get to download the reports after joining and paying their fees. The report I received did not include marriage and divorce records which I know are on file, bankruptcy records which are on file, or criminal records which are on file.
To get additional information is Premium Data and you guessed it, you will have to pay more for it. To me this is a SCAM they lead the user to believe they are getting much more information when the report is run, then after you pay the fee and download the report, they tell you the important information will cost more. They need to be upfront with web page that explains their fees and what is included prior to have the consumer wait while they say they are running the step by step reports which are time consuming. I joined tonight and am cancelling my membership tomorrow morning.
Hi Donna,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
No information before 1974. Missing names, previous addresses & relatives. Incorrect information. Information on People Not known showing as reported person. All in all I think this website is too expensive & too hard to use only to find misinformation.
Hi Judith,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
Instant Checkmate is one of the most accurate companies I have ever used. The ability to cancel at any time is convenient and accommodates my needs. Their sales associate Robert is so kind and efficient. I will be returning to this company as soon as need be. Thank You!
Hi Shasta,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
I conducted one search on a person whose background I know, and who I'm very familiar with. With the exception of the month and year of birth, none of the information given was accurate. All three records reported were incorrect, and the actual records I knew existed were not given. In other words, nothing that was promised was delivered. I bought snake oil. Embarrassed, I called and requested a refund immediately, and after 25 minutes of verbal judo with the customer service agent, I received one. Don't waste your money. This company does not (and CAN not, according to the customer service agent) deliver the service they are selling.
Hi Lisa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
Advertising promises full and complete report if you join. Once you join you only get generic information available through other sites. You must pay extra if you want to see criminal, civil or license information. There is also an up charge to have the report in PDF type format for easy download. Otherwise you get an HTML document in a helter skelter format. It's a scam.
Hi Jeni,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
Have found reports helpful in locating associates whose location is unknown because one or both of us has moved at about the same time and contact has been lost.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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