Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Oct. 27, 2014
This site will make you feel they are going to perform more than they actually do. Despite providing the person's name and details, you then need to choose from a variety of other people that are completely unrelated to the person you were looking for. Also once you have paid, "then", you learn that there is a premium level and must pay more. This is deceiving.
Hi Louis,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2014
It's a good start to finding someone, but the monthly fee is too much and it's ridiculous to be asked to upgrade every time you use the service. Upgrading is an additional cost with no additional information.
Hi Ella,
We really appreciate your honest feedback. We're sorry to hear that you were frustrated by our premium upgrade. The reason for the charge is due to the fact that premium data is more expensive for us to access, therefore we must charge a small one-time fee in order to compile premium records for our users.
Also, we can only display public records as they are provided to us, so in the event that information is missing, it is likely due to variables such as clerical errors, slow processing times, and/or discrepancies between states over what is considered “public record.” If you ever have another question or need help with our search, our US-based member care team is standing by 24/7 to provide assistance. You can reach us directly at (866) 490-5980. Thank you again for reaching out to us, and have a wonderful day!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2014
I am just really happy with this website. I have recommended this site to many people!
Hi Don,
Thanks so much for your positive feedback! We really appreciate it, and we're so happy to hear that our site is helping you find the information you need. If you ever have a question or need help with your search, please feel free to reach out to us directly. We can be reached 24/7 at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2014
Quick, easy and effective. Thanks.
Hi Dale,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 27, 2014
I paid $23.00 to only find that the background check revealed wrong birthdate, but the family members were confirmed. I know there are arrest records - did not reveal anything. I want a refund - was on your site 15mins. Arrest.
Hi Angela,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 26, 2014
Your web site is very difficult to navigate through. I am very familiar with using many types of software and navigating websites.
Hi Patricia,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced navigational issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 25, 2014
You have helped me find my father and my brother and sister. Thank you very much for your help.
Hi Emma,
We’re so happy to hear that our service helped you find your brother and sister! Thank you for the positive feedback and high rating, and if you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 25, 2014
Good and helpful. Thanks, it's helping me find numbers of old friends.
Hi Hayden,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 25, 2014
Checkmate works great most of the time. Women are the most difficult to find because you don't carry the aliases of all of them. But I have found about 85% of the folks I need to find. Thanks.
Hi Joseph,
We’re so happy to hear that our service is helping you find the information you need. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 25, 2014
Didn't have up to date info.
Hi there,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 7, 2014
I am satisfied with the resolution offered by instant check mate. Their service department was quick to respond to my issues.
Original Review: Oct. 25, 2014
I was unhappy with the service provided by instant checkmate. I originally wanted to sign up to find out if someone I was seeing had a criminal history before bringing them around my daughter. In addition to the 23 something that you are charged for one month, all of the 'premium info' is an additional charge. On top of that, I searched myself afterwards, and while some of the information about me was correct, the majority of it was false. Being as my own information was incorrect, it makes me wonder the accuracy of the persons that I originally search for. After that, I purposely searched for people I know for a fact have criminal history, and instant checkmate did not show their criminal records. I am not satisfied with the service at all.
Hi Jade,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad that our team was able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2014
I ran one credit check in June on from a little used bank account. I just made a deposit into my bank account and checked my account online. This company ripped me off for $276.18. They told me it was my fault that I did not read the agreement. They did however refund $42 and change. How does this happen in this country??
Hi Craig,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 24, 2014
In the report section about "Possible Related Persons" - the relationship is not provided. It is difficult in some cases to determine a relationship. In the report section "Telephone Numbers". Phone numbers and other information provided is not correct in some cases. I was also disappointed there was not more depth to the reports, especially regards to prior marriages, prior divorces, and children if any.
Hi Philip,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2014
I paid the $23 one month fee. I then searched several people I needed information on. Each report and up with accurate addresses (note: publicly available and easy to retrieve via Google search) but failed to provide any more detail. So I searched people I knew had definite criminal histories to check accuracy (note: arrest records available on state websites, mugshot websites, again read publicly available via Google search) and Instant Checkmate FAILED to recover any criminal history on known criminals who have been arrested and convicted. (Note: Criminal convictions are public records)
Within an hour of creating my account I contacted customer service requesting my account be cancelled and a refund. The gal first informed me that their website clearly indicates the information may not be accurate. Seriously?? Then I was offered half my money as a refund. Ok, so one hour of use. Let's do the math.... 1 hour of use is approximately equivalent to 3 cents of my fee and the best they can do is give me half? In sum: huge rip off. The information it provide is easily accessible and free via any internet search. Even if you search for known convict they still don't have information so really they can't tell you anything about the unknown.
Hi Colleen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 24, 2014
I love the connection to my past....lots of mysteries of the unknown........like would if's...??? This month is good and.....Thanks!
Thank you, Stephen! We really appreciate your positive feedback and high rating! If you ever have a question, or need help with your search, please feel free to contact us directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2014
The information found on your site is not up to date and downright wrong. I pulled up many family member married to their sons and daughters. Some deceased in the last 2 years not showing. No arrest records when I know they have them. I get better information going to the public record sites where it is free. Really a disappointment. I hope I can get my money back.
Hi Debbie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2014
I am truly disappointed with this site. I looked up myself and many others close to me, people I have intimate knowledge of and the information you have is so inaccurate. When I signed up to this site I wanted to indeed see for myself how accurate the info would be and it's extremely disappointing. I plan on cancelling my membership as soon as I can. I feel like I wasted LOTS of my time. And to top it off, I have to actually call to cancel... more of my time, wasted.
Hi Sonya,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: Nov. 10, 2014
Instant checkmate contacted me and made it right. While I personally did not find the results i was seeking, at least they had good response time in resolving the issues at had.
Original Review: Oct. 23, 2014
I signed up with Instant Checkmate in hopes of finding dates of tickets or information for a job application. Unfortunately it does not provide any information (for the 23 dollars) at all about myself or anyone else I looked up. Don't forget to call and cancel your "one month" subscription otherwise you will continue to buy "one month" subscriptions every month. I was fine spending the 23 dollars - what is 23 dollars in the grand scheme of everything. What got me is the fact I was billed again two days ago and they will not refund anything even though my last login was a month ago. Just got off the phone with customer service. Save your money.
Hi Gary,
Thank you for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, our member care team is available 24/7 at (866) 490-5980.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 23, 2014
You should make it very clear the charge of $19.99 is for each search.
Hi Richard,
Thank you for reaching out. We appreciate your feedback, and we will contact you privately to get this issue resolved for you as soon as possible!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2014
The basic service worked pretty good for me, although it took a few minutes for me to get used to the interface. Pretty good information, with addresses and phone numbers. The phone number for service actually works, with a real live help and the customer service was excellent and very helpful. I received a good deal at a reasonable price for what I was looking for!
Hi James,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 23, 2014
I've been very satisfied with the information so far. I would have given you a 5-star rating. However, I made a mistake by using the wrong person's name when I upgraded. So I wasn't able to use that information, thus not fully experiencing the website.
Hi Malinda,
Thanks so much for your feedback, we really appreciate it. We're sorry to hear that you entered the wrong name when trying to upgrade, and we'd like to help you out. We'll contact you privately to discuss this matter further. Thank you again, and have a wonderful day!
Sincerely,Member Services
Instant Checkmate
Updated review: Nov. 5, 2014
Instant Check Mate refunded my money. I did have some accurate search results. Hopefully they will improve their results in the future.
Original Review: Oct. 23, 2014
Have performed quite a few searches. Some on target... others way off!
Hi Hugh,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 22, 2014
The instantcheckmate.com site was advertised as a free way to look up public records. However after I had wasted about 20 minutes of time viewing crappy animations and waiting for fictitious reports to be "generated" I was prompted with exactly what I expected. We have some information, now give us money. No free viewing of anything, total scam. Why would I pay money to a company that would mislead me in such a way?
Hi Kris,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 22, 2014
The information provided about my husband on this website was literally useless. His current address information isn't even available, which I find ridiculous since it's a matter of public record. None of his criminal history was found either. I am extremely dissatisfied with this service. I haven't purchased access to one of these websites before because they're expensive, and now I certainly never will invest again.
Hi Ashley,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 22, 2014
I tried the 5 day trial for $1 to see what information they provided and the resulting report was unimpressive at best. If you're looking for someone's address, phone number and birth date then I guess $1 isn't bad, but don't expect anything more.
Of course, if you want to get information about police records and court cases like their advertisements boast, be prepared to spend another $19 for "premium data" and pray they actually deliver something. In my case, I wasted $19 for nothing. Oh, and if you want to save any of that information to a document be prepared for another $2 fee for a PDF. Seems like a ripoff to me, but I'm sure there will be some people who don't know how to use a search engine and will appreciate the meager information provided in these reports.
At this point it was no surprise to find out they make you call in to cancel your subscription. I build websites for a living and can tell you there is NO reason for a company to make you call other than making it inconvenient and hoping you'll just keep paying the subscription.
One positive note I can add is that the representative was very pleasant and did not hassle me about my desire to cancel.
Hi Gaines,
We're really sorry to hear that you had a negative experience on our site. We will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 22, 2014
I have really enjoyed using this website. It is easy to use and I love finding things out about people.
Hi Christin,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 21, 2014
The service is great except it isn't up to date. I've used the search engine a LOT but I've learned the information is not the most dependable. When searching for a specific phone number, for example, it shows up as Range Disposal. I KNOW for a fact this is not a number Range Disposal has under contract any longer, if ever. It belongs to a friend of mine who doesn't even live remotely by and has never been associated with or even used Range Disposal for trash pickup. I love the "idea" of the service and it works great for those people who've had longstanding land lines without moving. The people search works good! I haven't run into anything invalid there but I use it MUCH less frequently. In both search options why is there such a steep fee for everything? The information is public, you're making it easier to get it and in one place, which is great! But the price is unfair for the records provided.
Hi Missy,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 21, 2014
Have used this service many times and very happy with it.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Oct. 28, 2014
This service basically reviews public information and databases and I did not feel it was worth the charge. However, the company responded promptly to my negative review and offered to immediately refund the amount. This has been done promptly by Instant Checkmate and their courteous service is appreciated.
Original Review: Oct. 21, 2014
The information provided is much the same as several other websites; ie., white pages, etc. and/or public state and county databases which are free to the public. Any information of any consequence is held back with constant pop-ups providing availability for additional $. In order to obtain the complete report promised, the cost would quickly escalate to $$$. Not worth your money.
We're so happy to hear that our member care team was able to assist you and get your issue resolved as quickly as possible! We really appreciate your updated review, and please feel free to reach out to us directly if you have any additional questions or concerns in the future.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 21, 2014
After signing up and paying my just under $23, I get the same info I already had. If I wanted more, I would have to pay another $20! Then when I called to cancel, they wanted to talk me out of it. I shut that down immediately. They did give me half of my money back (3-5 days, we'll see!). Why are these sharks still allowed to mislead the public?
Hi Sandra,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 20, 2014
I have trouble not only canceling my account but also logging in, I can't retrieve my password when I ask for it in the website. I tried to call the customer service but nobody picks up the phone. I never got any emails confirming my payment so I don't have any order number or any additional information to help me what to do.
Hi Adriana,
Thank you for reaching out to us! We're very sorry to hear that you are experiencing technical problems with your account. Someone from our member care team will be contacting you as soon as possible to get these issues resolved for you.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 20, 2014
Everything was right on (self).
Hi Tim,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 19, 2014
While not always accurate, the information provided is very helpful.
Hi Jeff,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 19, 2014
Lost track 50 years ago.. Found friend very easily...Thanks so much.
Hi Dr. Neuman,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 19, 2014
Don't know if I'm going to charged when I click on something. Don't like this at all! It's deceptive and makes me very unhappy with the site. Because of this I will caution my friends NOT to use this service.. Site also was deceptive in leading me to think I would access more info than I do... add-ons add up and costly.
Hi Kim,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2014
People I know for fact, incorrect, not much good info.
Hi Larry,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 19, 2014
The first person I searched, that I was really interested in, was Dahlia **. That was the main reason I joined Checkmate. You do not list her current address (she moved two months ago). It also doesn't have her birthdate, employment or arrest record, which she does have. You also link her name to the wrong Facebook account. I even purchased an advance search and I got no additional information I was looking for.
Hi Michael,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2014
Premium data ads a problem. The ad pop ups get in the way searches. Please don't use the ads in a very annoying way! Thanks!
Hi Mick,
Thank you for reaching out to let us know about your recent experience. We really appreciate your honest feedback - it allows us to do our job better. A senior member of our team will contact you privately to get this issue resolved as soon as possible!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2014
Instant checkmate gives minimal information. When they started the company all information was made available. They trick you into subscribing and when you find the right information they charge an additional fee.
Hi Carlissa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 18, 2014
Checkmate file on persons I come in contact with or companies I do business with.
Hi Joseph,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 18, 2014
Great service and results!
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 18, 2014
Not a lot of information. Then you keep popping up with the ad for Premium inform. Information that I was led to believe was already included in my package. The information you supplied I already had for Free! Would not recommend to anyone!
Hi Julia,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 18, 2014
This site claims it will give you a full background check for 21.95 30 days but it then charges $19.99 for anything more than an address, aliases, tel# and zodiac. Don't use this site. I will be cancelling and try another site. In addition, even if I had wanted to pay more, there is NO way to add a credit card - probably for the best. I used Paypal. I hope they don't start adding extra charges at my paypal account.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 18, 2014
Given hardly information on the person I was looking for, just a date of birth that I already knew. The search engine is horrible, I input information and gives me information on another names besides the one I was searching for meaning I have to go thru a long list of names not pertaining to my search. I was better off searching on free websites. I would not recommend this site to no one.
Hi Diana,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 17, 2014
I found it very easy to use. The information very good.
Hi Benjamin,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 17, 2014
Instant checkmate is 99% accurate, you can't go wrong with this search.
Hi Johnnie,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Oct. 21, 2014
In my previous review of Instant Checkmate, I expressed dissatisfaction over the service they provided and stated that I believe I did not get what I paid for. I was contacted the next day by a representative of Instant Checkmate who did everything in his power to resolve the situation.
I was very pleased to know that they take customer satisfaction so seriously and are willing to go the extra mile to make sure customers feel they are getting their money's worth and are happy with their product! I am so pleased that I recant my original review and recommend them. Rarely do you encounter a company who stands by its customers and its product so strongly! Kudos to Instant Checkmate and thank you sincerely!
Original Review: Oct. 17, 2014
In looking up some of the people I know, the birthdates are incorrect and for some of them, you show a parent as a spouse. I had hoped that marriage dates would be shown but they aren't. I have been able to find some friends and have been saddened to find that some have passed away. I wish I could trust that the information was correct.
Hi Goldie,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 17, 2014
Promises, promises! I just wasted $22.86 to confirm nothing but my name, age and last three addresses. That's it and that's all. Expecting a tell-all of my life on the internet, the report had nothing! No mention of my marriage, husband, education, degrees, licenses, employment history, credit - nothing. However, for a PREMIUM REPORT, and an additional fee, I could have access to more information? The very same information I should have received for the $22.86! I demand a refund!
Hi Dena,
I see that you have already contacted us and had your issue resolved with Instant Checkmate’s member care services. Sorry to hear that the information we provided you wasn’t what you were expecting. We work hard to get as much data from public records as possible, and we are just as frustrated as you are when we can’t provide our members with the records they want. Please feel free to contact us again at (866) 490-5980 if you have further questions.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 16, 2014
I was given an initial report that marriage information would be included but once I purchase there is no information available. I feel this is a rip off.
Hi Katherine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 16, 2014
I had been seeing a lot of advertising for Instant Checkmate and so, when a need arose, I went with them despite reviews saying I should go with PeopleSmart.com instead. I was happy to pay such a low fee for all the information they promised! However, after I signed up for the one month service, I was asked if I wanted to pay an additional $1.99 for PDFs... They had mentioned the PDF capability in their ad but failed to mention that it was additional. Then the real kicker... the report I received only had an outdated address and outdated phone number. I would have to pay another $20 for the premium report!! Before you sign up, they make it appear that all of this is included in the base price... completely dishonest.
To top it all off, after I cancelled my membership (took over ten minutes and the customer service representative never asked why I was cancelling even though I was obviously disappointed) I went over to PeopleSmart and got a current address and phone number for free... never even had to enter a credit card number. I have half a mind to go after Instant Checkmate for false advertising, especially since they say they "don't believe in secret trial periods" and then the representative tells me they do have trial periods but on a case-by-case basis!!!
Hi Chad,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Nov. 5, 2014
Instant Checkmate has really good customer service. So if you have some issues don't just give up, call them and they will do the best to get it done right.
Original Review: Oct. 16, 2014
In most cases phone numbers are not available, and you forcing people to buy additional reports which is totally not fair. And if number is there again most of them is not up to date. Sorry guys. Spokeo is way better than you.
Hi Kate,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 15, 2014
Too many times there has not been enough or accurate information. Very disappointed. Then to ask for more money to find nothing more is insulting.
Hi Ann,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 15, 2014
Before subscribing and paying it was showing that I will get all sort of information and received so many warning to what I could possibly find, so I went ahead and paid for the report to receive nothing, not even a contact number, or email or anything!!!!! And they had the audacity to direct to order the premium report and pay additional 19.99 on top of the initial 22.95 I paid. What is this if not total misleading and a rip off!! I am out of the country, and there seem to be no way to contact them by email, only by calling.
Hi Anas,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 15, 2014
Be very cautious with this company. I signed up for the 30 day trial period for $1.00. I called to cancel about 1 week after I signed up and was told it was cancelled. They charged my card even though I cancelled in the stated time frame. You also cannot email to cancel, therefore you have no record of the request. I've emailed a couple of times about getting the charge removed with no response.
Hi Kayla,
We sincerely apologize for any inconveniences you experienced when trying to cancel your account. Your account has been cancelled, and we've issued you a full refund. We will contact you via private message with additional details.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 15, 2014
I have been very satisfied with your service and would highly recommend it to others.
Hi Kevin,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 14, 2014
I went ahead & joined for one month to get information on individuals I need to decide whether to let into my life. Now that I have wasted $26 +$19.99 on your site I do not have the funds to sign up on a real qualified site to obtain such information. THANK YOU VERY MUCH FOR WASTING MY TIME AND MONEY! Your information was inaccurate, and always lead me on to pay for a Premium Report which DID NOTHING!! To satisfy my needs. How you are still in business is beyond me!
Hi Jeanne,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 14, 2014
Wanting to cancel my account, I called 866-4905980. I was given the cancellation number ** and was told to expect an email confirmation. Shortly thereafter I did receive the email, but was astonished to read that I did not complete payment. For what, the cancellation?? To review: I made one inquiry and found the info to be outdated and, for the most part, available free through other means. I've been charged 2 monthly payments (July and August) and after having called and receiving a cancellation number, I'm still liable for a cancellation charge?
Hi Gerhard,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 22, 2014
Instant Checkmate did issue a full refund.
Original Review: Oct. 14, 2014
Paid for the 1 month membership to do background check. Information was a joke. I even searched for someone I know has a felony and misdemeanor charges against them and is very easy to find on Judici.com. Yet Instant Checkmate apparently couldn't locate this information. How do you put your trust in the information you do get after that? Needless to say I canceled my account in less than 30 minutes of opening it.
Hi Michael,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 13, 2014
Can generally find the information I'm looking for. Good source data.
Hi Ronald,
Thanks so much for letting us know about your positive experience with our service. We're really happy to hear that you're finding the information you need. If you ever have a question or need help with our site, please feel free to contact us directly at (866) 490-5980. Our US-based member care team is standing by 24/7 to provide assistance!
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 17, 2014
After phoning customer service to immediately cancel membership...I never expected to receive any more attention nor resolution - glad to say I was wrong. This company cares.
Original Review: Oct. 13, 2014
Mislead to believe more money would lead to more information. Was cheated.
Hi Melania,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2014
I appreciate using your service. It's been very helpful. I would appreciate knowing what the Exclamation Point and Star means after the listing of persons. Where can I find this information? Thanks for your service. I am a very satisfied customer.
Hi Susan,
Thank you for your positive feedback and high rating! We're so glad to hear that you're finding the information you need on our site. A member care manager will contact you to provide further assistance regarding the icons you mentioned in your review. Thank you again and have a wonderful day!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2014
All good information so far. I would like a breakdown of additional charges for each person I pull up besides Premium, I think it is well worth the money and gives enough information.
Hi Al,
Thank you for reaching out! We really appreciate your feedback and we're glad to hear you're finding the information you need. A senior member of our team will contact you privately to provide further assistance regarding the breakdown of charges. If you ever have another question or need help with our site, our member care team is available 24/7. We can be reached directly at (866) 490-5980. Thanks again, and have a wonderful day!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2014
Most of your info is outdated.
Hi Brenda,
We're really sorry to hear that you were unable to obtain current information for certain people. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 17, 2014
Thank you for your prompt response and action. The complaint was dealt with in less than 24 hours in a very professional way. I will highly recommend you and definitely I will use your service in the future.
Original Review: Oct. 12, 2014
I am writing to complain about payments taken out without my authorization from my account. Please refund all transactions taken from my account without my permission. I hope this is a genuine mistake and not a fraud case. I am looking forward to be refunded.
Hi Amelia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 12, 2014
THIS IS NOT THE SITE FOR ACCURATE INFORMATION. This outfit provides a sloppy product with co-mingled information from people with similar names. Search your own name and find information reported as "possible?" This outfit purports to report valuable information when, in fact, they begin their reports with the caveat, "possible" because they know full well their search engine is sloppy and indiscriminate.
Hi Rod,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may initially match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 12, 2014
Many of your phone numbers are not current.
Hi Samuel,
We appreciate your honest feedback regarding your recent search results, and we know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 12, 2014
Totally not what was in ad. Old, outdated, inaccurate info. All shown is in phone book or facebook. But for another 30.00 we'll show more inaccurate info. Now same bull in other complaints - we update and etc, etc. Don't waste money to pay more money.
Hi Jim,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 12, 2014
This is a great & simple site to use.
Hi George,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 12, 2014
Unable to locate this man who was incarcerated in the Douglas County jail in Roseburg, OR.
Hi Robert,
Thanks for reaching out to let us know about your recent experience. We're really sorry that you had trouble locating certain records. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2014
All you had correct was some relatives-correct address. Wrong ph num. I find this service to be as the rest - a con job! I already know most of what you need to know-but apparently do not! Likely do-just a hustle for another $25. How far do you go with the extra charges?
Hi Douglas,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 11, 2014
I've used many websites over the years to conduct free searches for information on individuals, but decided to finally throw in the towel and pay for a search site. I used Instant Checkmate as I had heard it was a reputable site. My experience was exactly the opposite! It simply sucks you into their system once you provide payment and then requires you to pay for creating a PDF version of your report (????) and then withholds more data than it provides by offering to search "Premium Data Sources" for everything from Personal Data, Criminal Data, Business Data, Asset Data, Driving Record Data, Bankruptcy Data, and Licensing Data!!
To top it all off, the data that they did provide was mostly inaccurate: they listed a single criminal data listing for someone of a completely different ethnicity; failed to include my adult children in Family/Known Associates; they did list an ex-wife of my father from 20 years ago which was surprising; someone with an FAA Pilot's license who's name did not even match mine; inaccurate LinkedIn Profile, failed to list any other social media such as Facebook, Twitter, Classmates, etc.. This service provides nothing that you can't find with a couple of Google searches and is an absolute waste of money. This experience simply reminded me why I've fought the urge to pay for personal search information in the past!
Hi John,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2014
It's very useful information to know the people who live around me, especially in a small town. This way I know with whom I would or would not prefer to associate.
Hi Audrey,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 11, 2014
I used this search one time - completely inaccurate and they add charges for pdf files. Also if you open up a premium file in very light letters they tell you they are charging you another $20 for the file. I wonder how many people accidentally click on it? How dishonest. What a waste of $24 dollars and my time. When I called to cancel the employee was rude and did not even acknowledge my complaint, he just ignored me and said I would not receive anymore charges. What a scam.
Hi Anthony,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 10, 2014
Personal search of possible relative. Many statements I found to be untrue and inaccurate. Disappointed in this service.
Hi Susan,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any discrepancies contained in your report. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will be contacting you privately to help get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 10, 2014
I signed up for this service since it was on AOL. I was dissatisfied completely. I did get a call from the customer service and refunded my money. I thanked the man very much. He called me, very polite. I didn't call because I thought I was screwed. He explained how they get their info. Anyway, I am completely HAPPY that I got my money back.
Hi Barbara,
We’re so happy to hear that our member care team was able to assist you and get your issue resolved right away. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 10, 2014
I did not know that, if you want to re up, you have to use a different e-mail add. My account kept reverting back to the old e-mail account, but I've straightened it out. The woman I spoke to today and the lady on Sunday were magnificent, but I made at least seven or eight calls and it was very frustrating. For what you people charge, this OUGHT NOT BE! Frankly, I feel that I should be compensated in some way - and an ADDITIONAL 20 dollars for premium reports. You know, Jessie James rode a horse and used guns. Much of your info is outdated and apart from Customer Service, I don't have much good to say about this site. Glad you asked.
Hi John,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 10, 2014
I went on their website and believed I was getting information for $1.00. I immediately contacted their company when I realized after 5 days, they were going to start billing me monthly $29.00. When I talked to their representative, I was informed that my information never went through and I didn't have to worry; I wouldn't be billed. I never gave it another thought. This was in March. Today I was checking recent transactions with my credit card company and discovered that my account has been charged this entire time, totally over two hundred dollars for a service I never used or had knowledge I was a member of. When I contacted the company, I was informed that there was no notations made in my account, and they would refund half of this months bill which is $15.00.... So basically they took over $200.00 from me without my knowledge and no one in this company cares because their representative never properly notated my account when I called in March. This is robbery and I'm deeply disgusted.
Reviewed Oct. 9, 2014
The first review I read stated "I could get as much information from a phone book." That is completely accurate. You sign up thinking you will get a decent amount of information on people, but you get basic outdated information (if you're lucky) and if you want more information (assuming instant checkmate even has it), you have to pay more money. I declined and found out more information trolling Facebook. Furthermore and I guess this is my fault for not reading the fine print and not knowing better, if you pay for a month (which seems obvious to me that you want ONE month of service), naturally, you continue to be billed unless you call them and cancel. I paid about 45.00 to find out nothing.
Hi Jo,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 9, 2014
Total ripoff. Couldn't find people that are located on the free services. Please cancel my enrollment ASAP.
Reviewed Oct. 8, 2014
I could have gotten just as much from a phone book.
Hi Dottie,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 8, 2014
Am learning how to use Instant Checkmate to get to know the person that I need to be careful with these people...
Hi David,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 8, 2014
Used your site to find out about his working and living in California for the last 19.5 years and you made no mention of this information. Also, he is married and has been for the last 25 years and you made no mention of this. Got his divorce of 33 years ago wrong also and as of this frustration turned into anger when I paid an additional $19.99 to find out that he was a registered Republican. Are you kidding me??? P.S. I left feedback through the site if you would like more details about what was wrong.
Hi Rhett,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 8, 2014
I've been able to find lost family members and for that I am grateful.
Hi Cynthia,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 7, 2014
The basic service must draw from the most incomplete set of data files in existence on arrest records. Basically it is useless as multiple test cases do not meet the reality of fact, consequently as a person locator it isn't bad but as a arrest record report it is just not worth a cent.
Hi James,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 7, 2014
I agree that the information they provide is not satisfactory at all. I paid $23 to get an old phone number and they tell you if you need more information you should sign up for the premium membership which means more money and mostly no valuable information. What really got to me is the recurring payment they charge you every month. They have the agreement for it hidden somewhere in the payment process. I am glad I used PayPal so I was able to cancel it. What really makes someone make the payment every month for one time horrible service. For me it looks like a scam and they should be reported to the BBB. The only good thing is when I called they did not give me hard time to cancel but I was not offered any refunds.
Hi Amgad,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 7, 2014
Site is a ripoff. I can not find the person I am looking for. I have a date of birth but there is nowhere to put that in. Just like all the other sites... just takes your money!!!!!
Hi Mike,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 6, 2014
How did I just pay $30.00 to see less information that's on the free courts website. This is a complete scam!!!! They ask to charge you more money for premium to see more information. Why would I pay more when I just payed for the check. **!!!! SCAM!!! !
Hi Jonathan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 6, 2014
I found too much of the information to be inaccurate and completely wrong. I did a couple of test searches that I am sure of and they were somewhat or completely inaccurate. I still have some time left on my searches of thirty days/1 month, but on average, the information is skimpy or wrong. I would not recommend this site to anyone else, based on my experiences, up to now.
Hi Michael,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 6, 2014
Save yourself the expense and steer clear of this site. After paying a fee it will give you the name and number of the people you are researching. Want more, oh, it's another $19.99, but you've already paid your enrollment fee so that money is gone. How is this site allowed to continue operating? Any good reviews are obviously insiders.
Hi Corinne,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
I would like a refund. It's not thorough and accurate, plus the addition of wanting more money by checkmate for more information like it's a money machine scam instead of providing a service. Thanks.
Hi Todd,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 5, 2014
I did a one time check online to see what this service was all about and did not authorize monthly withdrawals from my checking account via debit card. They have been taking $29.63 out of my checking account for many months before I figured out what was going on. Their listing in my monthly statement looks like it is my bank charging me for services so I let it go. I will get every dollar back via lawyers or etc. if I have to. I am absolutely furious and plan on writing to the Attorney General and etc.. Do not give this company your credit card number for any reason.
Hi Paul,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
The correct response came up so fast and so accurately. It was exactly the person I was looking for.
Hi Mona,
Thanks so much for letting us know about your experience! We really appreciate your positive feedback, and if you ever have a question please feel free to contact us directly! Our US-based member care team can be reached 24/7 at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
They gather all your information and then inform you of the costs after making bogus claims about criminal records found about the name you entered, which I tried first with my own name. There were no criminal records except for those with the same name but no connection with me or my location. They scare you into buying the report and steal your money. They are a scam and feed on people's fear of identity thief and having incorrect information. They need to be sued.
Hi Randall,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
I feel that they trick you by stating they have found someone but once you sign up and pay, they do not have any information on that person and they cannot locate this person.
Hi Donna,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
I did some checking on addresses. Easy to access info! GREAT!
Hi Rachelle,
We’re so happy to hear that our service helped you find the addresses you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Nov. 11, 2014
I spoke with someone who promptly refunded my money. Although the service wasn't successful for me I see where it's helped others. I do appreciate how you have resolved my issue and were very gracious about doing so.
Original Review: Oct. 5, 2014
When I was investigating these people I didn't find ANY current information. I purposely put in names of people I knew just to see if there was any accurate info. There isn't any. I am truly disappointed! What a waste of money.
Hi Jackie,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 5, 2014
I paid the $22 for a month subscription to get an address and his astrological sign? Ridicules! Only to then be asked to pay ANOTHER $20 to get the information I thought I was getting with the membership cost. DO NOT WASTE YOUR TIME OR MONEY.
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
Records were not as up to date as I had hoped, for charges and for locations. Also having to pay extra for other services I thought were included wasn't something I liked doing.
Hi Ashley,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 5, 2014
If you weren't going to give info the word free should have never been in the ad. then charge me $2.95 for info I already have. You should have been honest and said upfront that you weren't going to give any info without putting out the bucks. Took an old lady for a short ride! Shame on you.
Hi Suzanne,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
I purchased this service to get info on my ex-boyfriend after he abused me. I found out he had 2 unlawful entries in Arizona but there were no records here in New Mexico. I can help you out with some up to date info but you've already gotten soooooo much of my money, I won't! ;oP But if you want to look it up yourself, you can.
Hi Renee,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 5, 2014
Only about half of the information about me is correct.
Hi Roger,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
Information is not useful.
Hi Nilsa,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2014
I did leave some not so nice comments because I could not find the records I was looking for however I only paid one dollar so you get what you pay for. I got a decent amount of information for what I paid.
Hi Everly,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2014
Don't fall for it, total scam. You pay for what you think will be halfway (At least) decent report. It returned a current address for me that I left 15 years ago! And the rest of the information was just 100% inaccurate. It was so completely stupid I had to laugh... expensive chuckle for nothing. AND I MEAN NOTHING! DON'T DO IT! Send a message to these cockroaches by not using the service.
Hi Bill,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2014
You get nothing in these reports that can't be found without them. Waste of money and I want to dispute it.
Hi Karen,
I’m sorry that you weren’t happy with our service, but very glad to hear that our member care team could help you out and get your issue fully resolved. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback, and have a wonderful day!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 4, 2014
You are anything but free! You can get no information unless you are willing to pay a hefty amount. This could be a really great thing but not everyone has the funds this site is asking for you to pay! Is there not some other way they can get their funding?
Hi Karen,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2014
I paid over $22 to find my birthday, former name, and where I live. Everything else was 100% FALSE. It shows an arrest record on a state I'd never been. Social media I don't have. Regarding marriages, divorces etc... all lies. DON'T WASTE YOUR MONEY.
Hi Diana,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2014
I like to find out about people I have to deal with who is coming in my home. I have 3 young children and it does feel better about knowing who they are. I do believe giving people chances. Not all people are bad arrested for having unpaid parking ticket, things like that. Everyone deserves a chance, some people do change their lives for the greater good and I don't mind doing that if they are not a sex offender or unpaid parking ticket. Not all people are bad but it is good that we can use this service to find out about people who you want to come in your home. Thank you. I hope I have answer ok questions.
Hi Karen,
That's great news! We're so glad to hear that our service is helping you find the information need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Oct. 24, 2014
Jill
Original Review: Oct. 4, 2014
Just ordered this evening and Found nothing that I could have found on Google. Not accurate at all. Missing a lot of important information (arrests, etc). I am cancelling and would really like my money back. Waste of my time.
Hi Jill,
We’re very sorry you are no longer a member of Instant Checkmate, but happy to know that our member care team was able to reach you via email and get your payment fully refunded. If you have additional questions, our member care center is open 24 hours a day, 7 days a week. You can reach us directly at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 4, 2014
This is a scam. It shows you addresses only (I can get those off the internet for free). It pretends you can get info on marriage records, arrests etc for a month membership but when you click that info it says you need to upgrade and so I did but still not results! If the persons I searched hadn't blatantly told me they had criminal pasts I believe in the reports. Don't do it, it's a waste of money.
Hi Trixie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2014
I appreciate the concept of what this website stands for. However, in most cases the addresses received are not current addresses.
Hi Jasone,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2014
I find this a better web site than other I've used. It is more up to date and accurate. Return speed is great.
Updated on 2/24/2015: I am subscriber. Service is great, some confusion on accounts. Data is good, accurate, and quick. This one of several data bases I use on a regular basis. Satisfied with the service.
Hi Richard,
We're so happy to hear that you're enjoying our service! Thank you for your positive review and high rating, and if you ever have a question, or need help with our website, our US-based member care team is available 24 hours a day, 7 days a week to provide assistance. We can be reached directly at (866) 490-5980. Thanks again for your feedback; have a wonderful day!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2014
I saw this web site in an online ad and decided to check it out. I looked up myself so that I could see how accurate the search is. Here are the inaccuracies I found:
They did not find my up to date DEA license
They did not find my up to date Linkedin account - they found someone else
They missed my speeding tickets
Under Location History, they missed 2 locations I lived in. They also stated I lived in Phoenix AZ (but I never did)
So it is horribly inaccurate. They do provide you with your horoscope! But this is just the beginning: If you want your report in a pdf (downloadable format), you pay $1.99 per report!!! If you want more specific information (which is actually more informative) about the person, such as Civil Judgments, Corporate Affiliations, Water Craft Owned, UCC Filings, Phone Numbers, Properties Owned, Voter Registration, Old Phone Numbers, Email Addresses, Tax Liens, Florida Accidents, Professional Licenses, Hunting/Fishing Permits, Weapons Permits, Foreclosures, Issued SSN, Aircraft Owned, Sexual Offenses, Neighbors, Business Associates, And Much More! Then you have to pay an additional $19.99 per person!!!
So let's do the math: You want to use the service for 1 month and search for 10 people (for all their information) and print reports for all 10 searches: $22.86 + ($19.99 x 10) + ($1.99 x 10) = $242.75. And this business uses the usual pay/cancel technique I hate: You pay for a month with your credit card and if you don't cancel before the next month (usually because you forget) then your credit card is billed automatically. And the only way to cancel is by talking to them on the phone rather than be able to cancel via your online account page that you are forced to create when you begin the service.
Why create an account when you can't alter your payment information? And then when you call them on the phone you get a automated phone system in which "cancel your account" is NOT an option, so you have to guess which of the choices is most likely to reach a person who can cancel your account. Hate it! Anyway, I am canceling my account after 2 hours. I regret wasting 2 hours of my life on this business. This review is to prevent other people from wasting their time on this business. Honestly, I don't know how this business has gotten such good reviews on this website.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 3, 2014
The website hides the fact that it will charge you after 5 days. I put in one dollar for my trial only being told in small text that I would be charged more later. And was charged 25 dollars 5 days later. I contacted support once in the morning, however their support was not open. I ended up calling the next day, I was told I could not get my money back and all I could do was cancel. TL;DR They don't make it obvious you will be charged again.
Hi Luke,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 3, 2014
Site is seriously lacking in accurate records availability for literally everyone that I have been searching for.
Hi Terry,
Thanks for reaching out to let us know about your recent experience with our service. We're really sorry to hear that you're having trouble locating records for certain people. Unfortunately, some states do not release certain records to the public, or they may not update their databases annually, and this can potentially create gaps in our data for these jurisdictions. A senior member of our team will contact you privately to get this issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2014
I HIGHLY Recommend Instant checkmate. I use it a lot. For a lot of different reasons. I found out I was not really married to a man that I had a huge wedding to. And found out my daughter's boyfriend was a sex offender.
Hi Cindy,
Thanks so much for recommending our service to others! We really appreciate your positive feedback, and we're so glad to hear that our service is helping you find out the truth about people in your life. If you ever need help with your search, our member care team is available 24/7 to provide assistance. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2014
I was pleased to see that the person I was looking for was the first person who showed up in a list of over 100 possible matches. I am happy to have located someone who I had lost.
Hi Mona,
We’re so happy to hear that our service helped you find someone from your past, that's wonderful news!
Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 2, 2014
I obtained some information from Instant Checkmate. As I don't have a credit card I used my friend's card. Now even without taking their services they are withdrawing amounts from my friend's account. When I asked to cancel my account, they gave me a telephone number which is not picked up. Kindly help me.
Hi Santosh,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2014
I can look locally for sex offenders but was nice that you have this feature as I'm not usually thinking about looking that up and it was here which made it convenient.
Hi Susan,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find our more about the people living in your neighborhood.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 1, 2014
I was searching the background of someone I am dating. There were certain aspects advertised such as marriage records and arrest records, et cetera and when I paid the one month membership fee to have access, I did not receive anything except his address, people he was associated with such as family members, and horoscopes! What?!?!? I want my money back. This is not what was advertised at all! I can't even find the order number on my account settings to even include in this message. I am very dissatisfied!
Hi Mia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Oct. 1, 2014
We would like to see the dates of the locations they have lived at.
Hi Nakia,
Thanks so much for your feedback and positive review! The reason you're unable to see dates of the locations is because we obtain our data from public records sources, so we are only able to display these records as they are provided to us.
If you ever have a another question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Oct. 1, 2014
I decided to try Instant Checkmate back in May. I discovered that it did not quite have all of the information that I was looking for and did not have updated and accurate information in some instances. I used the link they have at http://instantcheckmatecancel.com and filled out the short form for cancellation. I even went in and tried to access my account after I used this to make sure my account was cancelled. My username and password no longer worked and I was under the impression my account had been cancelled. I recently was looking over a credit card bill in which I rarely do simply because I pay it with auto-pay only to discover that Instant Checkmate was still charging me for services and had been since June!!!
I called their customer service and she informed me there was no record of me cancelling but that the account shows no activity since late May!! I told her that was due to me being under the impression that it was cancelled as the website had informed me! I have never been so upset in my life. I had to contact my credit card company and report these fraudulent charges. Then the rep told me I had to email Instant Checkmate support to try to get my money refunded! This should not be a question. If the short form link does not work, that is not my fault - they shouldn't have the website available. I wonder how many people this has happened to! I am hoping they do the right thing and refund my money. If not I will let them fight my credit card company over it. RIDICULOUS. I am very, very, very disappointed.
Hi Joni,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Sept. 30, 2014
Beware before you sign up as a refund process does not exist. I ran myself to see how good the product was and found listings for arrests that never occurred. Unfortunately you have to give your credit card information prior to getting the results.
Hi Leonard,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 30, 2014
Would not accept my information to upgrade. :(. I am happy though with your services and would recommend.
Hello,
Thank you for reaching out to us to let us know about the issues you experienced. We sincerely apologize for any technical problems that occurred when you tried to upgrade, and we will contact you as soon as possible to walk you through the problem.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 30, 2014
Renew subscription. Like the program.
Hi Carmelo,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 30, 2014
After my sister was attacked in her dying fiance's hospital room by her fiance's psycho daughter, I signed up for a ONE MONTH membership at Instant Checkmate to see if she had any priors we could nail her on if we pressed charges. Imagine my surprise yesterday when I checked my paypal account to see that I had been billed for THREE MONTHS!!! Somehow, I was supposed to magically know to scroll down to the bottom of the page and NOTICE that if I did not contact Instant Checkmate after the first month, they would continue to bill me...every month.... Now, how is THAT a ONE MONTH MEMBERSHIP??? First, they only wanted to give me 1/2 of a month's fee back.... Then they agreed to one of the two months they ripped me off for. Because I am a good person and did not want the young man on the other end to hear me curse for another 15 minutes, I let it go at that. But....that is ridiculous! If I ask you for a one month membership, GIVE me a one month membership and stay the hell OUT of my bank account!!! Total BS!
Hi Kathleen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 30, 2014
This website is nothing more than a scam. Be sure to read the agreement thoroughly when you sign up for the 5 day trial, as they will be charging your account $30 after it expires, unless you call and cancel. Didn't even get my $30 worth. Don't waste your money here. Information is either inaccurate or very limited. Most profiles include no more information than what you can get by doing a Google search.
Hi Mackenzie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Oct. 15, 2014
Instant checkmate resolved my concerns. Would recommend.
Original Review: Sept. 30, 2014
This site gave me NO information...I found way more information on my own! Furious that I paid for this garbage report that gave me NOTHING.
Hi Krista,
We’re really sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 29, 2014
I have ran reports on convicted felons who appear "clean" in your system. Most of the information on your site is easily available through Google.
Hi Lisa,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Sept. 29, 2014
These reports are outdated and inaccurate. I feel like I've wasted my money. So far this site is 0 for 2 and I'm really disappointed.
Hi Iris,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Sept. 28, 2014
The gentleman I talked to was very helpful and considerate. The kind of employee I would want.
Hi Larry,
We’re so happy to hear that our member care team was able to assist you. If you ever have another question, or need help with our website, we are standing by 24 hours a day, 7 days a week to help! You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 28, 2014
Only reason I signed up for this was to get the arrest record for my nephew. I know he has been arrested, just not sure why. Glad I only paid 1.00 for a trial, which I'll be cancelling later today. Other than arrest info, everything else was helpful and correct.
Hi Brenda,
We’re really sorry to hear that you were unable to obtain certain details about your nephew's past. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 27, 2014
Buyer beware - disclaimers on every page might protect them but - they still may be breaking the law or we need new laws that need to be enacted. They want to sell information about me that may or may not be true. But, when I ran a search for myself, I cannot find an option to see what they would report!
Hi Greg,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 27, 2014
I have to enter my log in info at least three times before the site opens up. Very frustrating.
Hi Nancy,
Thanks so much for reaching out. We sincerely apologize for any technical difficulties you experienced when trying to log in, and we will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 5, 2014
I contacted this site because I had a problem with a background check. The response from the team was extraordinary. They resolved my problem immediately with a very courteous, friendly manner. I am very satisfied and changing my past star review to excellent. I now would recommend this service.
Original Review: Sept. 26, 2014
I ran a background check on myself. I was very disappointed. The personal information that came up about me was WRONG! The ALIAS it has me listed under has totally NEVER been used. My snapshot came up for the other person. It includes WRONG information about me. I just ran a report on my sister and it then lead me to a question that my MOTHER may have a criminal record. UNTRUE!~!!!!!!! I wish I never joined this and am immediately discontinuing your services. I feel like I should get a refund. I am telling all my friends who use background checks not to use you.
Hi Barbara,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 13, 2014
Thank you for the quick action, Instant CheckMate. Instant CheckMate was prompt to respond to my grievance and we came to a quick and agreeable solution. I will consider them for future needs, just not what I needed right now.
Original Review: Sept. 26, 2014
My first, so far only search was on myself. The info provided was skimpy, with many non-matching "finds" (people who were not me). I chose my profile, with my address and proper info, and still got a list of people who were not me, even the wrong sex. And to get the complete info I have to pay MORE!!! Really not happy. Now I'm trying to search someone else, and the page just sits there. Website problem? Who know. I'm not sure this was a good choice. At this point, I won't be recommending Checkmate.
Hi Jeanne,
Thanks for reaching out to let us know about your recent experience. We're really sorry that you experienced problems when trying to view your report. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 25, 2014
They just stuck me for $22.86 to get less information than I already had and then wanted another $19.95 to get the information I probably have that I got for free searching on the internet. My advice to anyone using this site is if you need to know someone's birthday then send them $22.86.
Hi Michael,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 25, 2014
I sign up and avail the 22 dollars fee and it says go to my email and confirm but I NEVER RECEIVED ANY CONFIRMATION just to find out they already deducted my bank times 3 for 65 dollars and it clearly states that it is deducted by Instant Checkmate. I called the customer service of Instant Checkmate and the representative said they don't have any record of my name even my email address and he can't view or search the description of transaction that I have from my bank! It's ridiculous!!! After a month I received the email of Instant Checkmate in my spam folder. I tried accessing it but I can't view it cuz it says I have to pay again to view the report!!!! So see? I don't have even received any confirmation about the fees they deducted in my card. I should have accessed it already if they are legit and not tricking people.
Hi Julie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 25, 2014
It's a gimmick. Most of the reports are wrong, and "premium" reports are $20 more... Just a rip off.
Hi Joel,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Sept. 27, 2014
I was contacted by Instant Checkmate and they have agreed to issue me a full refund.
Original Review: Sept. 24, 2014
I thought it would be interesting to see if they had accurate information on me or my family members. They did not. The only marriage information for my father, who has been married to my mother, is to me. Let me repeat that, it says I am married to my father. It also did not have any arrest information on several individuals that I know have an arrest record. Do not waste your money. It is a pain to cancel, you have to call, as the website does not work.
Reviewed Sept. 24, 2014
I signed up for a special 5-day offer for $1.00. They sent me receipts for 2 charges at different times. Also signed me up for auto monthly payments thru PayPal. Again I was charged 2 times and for the amount of $29.63 per month each time. Have 2 different order numbers. Plus...never received access to the information... Kept getting the sign up page each time. Please assist me in this. This seems like one big scam!!! Profile #1=**; Profile #2=** with Instant Checkmate. T.Y.
Hi Barbara,
Thanks so much for reaching out to us to let us know about your recent experience. We sincerely apologize for any technical difficulties that occurred during your search, and we want you to know that we're committed to making things right. We will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 24, 2014
Huge, huge rip-off... If you're considering this service, don't. There's nothing in the reports that can't be found Googling around. They got my money. Hopefully you'll read this review and save yours!
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 24, 2014
I am furious. I took forever running a specific people search, finding out the cost for membership, getting a special offer, signing up for membership, only to receive phone number and address for the person (which I can get from the Whitepages for free) and if I wanted more I would have to pay for "Premium Data." Premium Data was all I wanted to begin with: background check, address history, legal document, court records and of course email and social media... What a waste of my time. Don't bother - there are plenty of legit sites that get you the information you want without all the smoke and mirrors.
Hi Victoria,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 24, 2014
So much missing info and wrong info. People that I know have criminal arrest, report says no. Compare all marriage/divorce records for the few that show one and they all say 2012. I didn't find any with correct phone numbers??? And to get all information in the advertising you have to pay more money to access.
Debbie,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 24, 2014
I tried using Instant Checkmate for background checks and was not satisfied with the results so I cancelled the subscription per website instructions. It ended up costing me around four bucks. No problem. Until . . . . The next week I received an urgent e-mail from my credit card bank that there were possible fraudulent charges on my account and they were canceling the account. I asked what charges triggered the alert and was told that it was (the legitimate charges from) Instant Checkmate.
Hi Geoff,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 24, 2014
Good to see what is accurate.
Hi Susan,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 23, 2014
This is VERY expensive scam, more than the initial offering, with high "premium" report rates for stuff other than basic info. There is even a charge for downloading a pdf report. The automatic payment feature is the default option but that is not set forth until AFTER you sign up. When you finally want to cancel, you have to call a phone number that, if you are lucky, will work from within your calling area and not be with a constant busy signal.
Hi Ramon,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Sept. 23, 2014
I can see the information I need, however, when I click on the print PDF, it keeps coming up with an error page and says "try again." I'd like a refund if I can't print my report.
Hi Susan,
Thank you for reaching out to us. We did experience some technical issues with our PDF reports yesterday, however, this issue has been resolved and everything is functioning properly. If you experience any other issues, or need help with your search, our US-based member care team is standing by 24/7 to help! We can be reached directly at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 23, 2014
I am not a happy camper. The website leads the user to believe Instant Checkmate discovered information that is negative. Once you pay you discover they do not have such information. The practice is reprehensible. I hope this review helps others to keep their money.
Hi Ernest,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 23, 2014
I was charged twice for Premium reports. Things were easily accessed.
Hi Mary,
Thanks so much for your positive feedback; we really appreciate it! We're glad to hear that you were able to locate the information you wanted. We will contact you privately regarding the double charge you mentioned, and we'll be sure to get the issue resolved for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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