Instant Checkmate Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
Filter by Rating
- (1,023)
- (376)
- (426)
- (689)
- (1,587)
Popular Mentions
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 22, 2014
Information is outdated and incomplete in quite a few incidents, sure pray you are updating this system, it needs it.
Hi Wilford,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We can only display public records as they are provided to us. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 22, 2014
From the very start and throughout my full experience with this Instant Checkmate Background Check website, it has been one misleading statement after another..... Starts out leading the reader to believe free information can be obtained only to find after entering the required data that there is a charge of over $22 to get any information, which is totally minimal at the very least. Then the site says additional information is ready to be unlocked, which allows the user who has just spent the $22 plus $1.99 to print the minimal information that is of no use, to think that the site has redeemed some validity..... but in very faint writing it explains that by clicking the "bright" green box the user is authorizing the website to charge another $20 to the user's credit card!!!! Well, no thank you!!!!
I don't care to play your game. I'm a patient, self-controlled soul yet I honestly feel that Instant Checkmate truly lied to me and robbed me of $24. I do not know anything more from this background check than I knew before I began. Had I been told the different levels I would have to pay for and the data that would be revealed on each level, I could have made a wise choice to use the site or not. However, this was not the case.... Buyer beware!!!!!!!
Hi Cynthia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: Sept. 11, 2014
The company issued a full refund for both the $1 trial and the $29 monthly fee. I definitely appreciate their customer service and am raising my star rating; however, given the inaccuracy of the data I found, I can't go above a 2 star review.
Original Review: Aug. 22, 2014
Tried the $1 trial, missed the cancellation date, so continued trying it. It's missed picking up a known arrest record as well as other important information. The information it does provide is vague (what's the use of showing me a moving violation without a location, or associating those with just a name but no face or known address?). This site just isn't worth using. I've done background checks before and have found much more accurate alternatives.
Hi Sean,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Aug. 21, 2014
I searched people with known arrest and info does not show up on your website. I thought it would be more informative. Marriage records are not shown, nothing really caught my attention. I even searched for info on my brother and I could not even narrow down a match on any information. Not satisfied. I even paid extra for the pdf files just in case I thought some info was worth saving. I feel like I made a mistake. I guess I expected more.
Hi Roel,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2014
Paid the $22 for the service. Turned out no information was available. Phone numbers listed were bogus. Requested refund and was done by the "friendly" customer service however, they passed on my cc # information and was scammed out of over $3,000 by overseas charges before caught. It's a fraud website with NO information other than what's in the phone book just to get your credit card information. DO NOT USE.
Reviewed Aug. 21, 2014
Thanks for nothing! Can't believe I fell for your scam. Got me for $ I don't have to spend, on gimmicks like yours. I'd be ashamed of myself if I had to make a living like your website does. Anyone with a credit card is a potential victim. I urge everyone to avoid Checkmate.com. Can get the same info out of the phone book.
Hi Deborah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 21, 2014
I was told that I would get information about police records and other records. But I didn't receive any of the information except address and phone numbers. I have that. No records of help. I would have to give more money to see. It just seems like it sucks you in.
Hi Robin,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2014
This is my second membership. Also you took more money membership 2 days ago. I didn't know and if my acct u. Now you are saying my membership expired. Full of it.
Hi Betty,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2014
If you check my background, which is wrong & not coming up. Why? Please, Please help me! Thanks a lot - but need to fix errors ASAP.
Hi Hussain,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 21, 2014
A great subsciber. Thank you.
Hi Earl,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 20, 2014
The information provided by this site is as basic as possible. I found the same information on free sites. The only difference is that you have to dig just a little deeper and search around more. This site is just a tease to get you started but want you to pay more money through upgrading just to get more public information... which I really think is unfair. I really would like my money refunded and see this site offer more for the money.
Hi Cheryl,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2014
All of the information that i have found is readily available for free elsewhere. You got me for a month, but that's it.
Hi Charles,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2014
Pearl ** - Is she dead? And, yes she is.
Hi Janet,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re glad that our service helped you find the information you were seeking.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 20, 2014
I have only found a few inquiries to come out to be correct. Almost all information is non-useful on here. Either the system need to be updated or you all should let people know that they may not get information on the person you are looking up. It doesn't show a marriage record for myself, my husband, my brother or my cousin, no criminal record for someone that I know has a long criminal record and it shows that every person in my friend's household is married to his brother. I wish I could get a refund. I researched people I knew personal information about first just to see how accurate this site is and it sucks.
Hi LaTricia,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 13, 2014
Checkmate resolved the matter and with quick response.
Original Review: Aug. 20, 2014
By ordering this service, it was misleading in the fact that we had to pay to receive ANY information without paying first. Then once I paid for the service for information, it only gave basic information we already could view when surfing online WITHOUT PAYING. It ask for an additional $19.99 for premium information per report ... automatically storing credit card information to charge if you click you want the premium I should already be getting by becoming a member unlimited for the month... very deceitful advertisement. Not happy. I would of not paid a membership if I had know this to start with. I wanted additional info without additional charges... not cool.
Hi Christine,
Thank you for reaching out. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 20, 2014
I found information that was wrong/unclear & when I purchased a "premium" update for myself & husband it gave me almost zero added information and it also contained more WRONG information. None of the wrong information was anything under Criminal history, there was none & should be none. My Mother, (who is remarried & has not had my maiden name for over 20 years & also passed away), phone number was listed as my phone number along with my cell number instead of my landline as every other person I viewed?
It also had my husband's last childhood home/address, (where his parents still reside), with the correct street address but the WRONG STATE! North Carolina instead of the correct state, which is South Carolina. I don't think the same EXACT street address is in both States & he mysteriously lived in both & his parents still live in the latter?
I have stayed & visited his family's home for over 18 years, it is in South Carolina & your site listed right house & street but wrong State? I found nothing more or a correction in the inaccurate information by paying $40.00 extra, PREMIUM. Only to see what was listed for both of us...Nothing except the wrong State & my mother's phone number & my mobile number, instead of a landline.
Also, under a "Real Estate" for our home, (I have no idea, but it listed a home we own as listed at $88,000.00). The home cost around 6X more than that & the property more than twice that much. It just shows again incorrect facts?
Again, I am not mad because it said something embarrassing, hidden, it just had some information incorrect. Luckily nothing that was incorrect was anything upsetting as the scary Woman who comes on & basically tells you to brace yourself for the worse. So, I am dissatisfied because I paid the money for information that wasn't clear or correct & now questioning what, or if I could trust other information?
Lastly, I went on the site for one reason, because I read an article saying that "everyone was going on these sites" and "finding shocking information". I thought if all this "FREE" information was on there I should check it out? It talked about a man having an incident when he was 18 yrs old w/a fake ID come up as criminal charges & talked about traffic citations possibly coming up as criminal!
I went on this site, I Had to PAY & I NOW REALIZE THAT THE ARTICLE WAS A HIDDEN ADVERTISEMENT, meant to scare people with all the talk that I mentioned above & of course sexual PREDATORS (Every parents nightmare)! So, Congratulations I was fooled & you got my money. I hope it is not hard to cancel the monthly subscription. I did not write in all caps. I used Caps where I felt emphasis was needed? Thank you for your time.
Hi Cindy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
I became a member on 9\11\2013 and used it for a month after that they kept charging me not knowing that I had a joint account with my wife. After a month I tried to log in it said that my E-mail was incorrect so I wanted to reset my password and it does not sent me and e-mail to reset my password so I figure that my account has been canceled. After a year I see that they have been charging me 23.00 a month for a whole year and I cant even log in and they are still charging me, so I called them up and they said I did not cancel. That made me even madder and she says would you like to cancel? And I said yes because I cannot log in. And so she gives me a confirmation # and said she was going to send me a e-mail and yet nothing so that's why I'm making this public. This company so very wrong let alone false advertisement.
Hi Ron,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Aug. 19, 2014
I am cancelling immediately. Can’t believe the inaccuracy and incompleteness. Not even worth the buck for the 'trial' - it was a trial for sure. I started to see what you had on me and as soon as I saw all the errors, I began checking everyone I care about & I intend to tell all my family what is wrong under their names. Now how do I get you to correct this???
Hello,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
I initially signed up to run a background on myself, as I am a felon, so I wanted to know what others could really see in regards to business, etc... Well No Marriages/Divorces show up (I've been married for 8 years now), No Arrests Show up (I've been arrested 4 times, AND been to prison), AND the kicker is if I type in my maiden name instead, it shows one marriage: to my Dad! WTF?!?!?! This site is full of it. I could go on and on about how I looked up other people, but the story is still the same: BOGUS info, and I really should call to ask for a refund seeing as how it has been only a little more than 24 hours...
Hi Tasha,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
My credit card shows two charges for $22.86, one for $19.99 and another charge for $ 1.99 before the first month was expired: today is 08/19 and I signed on 7/21. I was doing a background check to avoid a fraud but Instant Checkmate robbed my account anyway. I will make Instant Checkmate to pay with a lot paperwork and time-consuming for the workers on the phone... Just wait.. I will have fun.
Hi Judith,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
I searched for Jennifer **. Her information is now outdated. Otherwise it was spot on back in 2004.
Hi Simon,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 19, 2014
I was given an opportunity for a trial membership for $1 (5 days) with Instant Checkmate, after I chose not to sign up for the full price. I signed up and was given an address and phone number and who the phone carrier the number is connected with of the person I was running a check on. Then I was given the opportunity for 19.98 to find out more information about this person. I believe this is false advertising since they do NOT specify that there are going to be more charges to the account after the initial sign up. I immediately called and cancelled the membership, choosing not to continue. Really, I could have gotten the information that they offered in a phone book or Whitepages.com. This is a big rip off using false advertising! I kept a copy of what I was offered up front on the page that asks for billing information and there is not any reference to other charges.
Hi Kim,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 19, 2014
The site is easy to use and provides accurate information!
Hi Jeanne,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 19, 2014
There were some errors in spite of the fact that I input correct info (birth date, phone number).
Hi Sharon,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 23, 2014
While my initial reaction to the lack of quality and accuracy of this website has not changed, I need to clearly step forward to state that the company's response was immediate, considerate, appropriate, courteous and IMPRESSIVE. I received a written email response within 24 hours and a telephone call followup within 48 hours refunding my entire payment! Good for them!
Original Review: Aug. 19, 2014
www.instantcheckmate.com appears to be a wonderful, user-friendly, helpful, comprehensive site. They have one of the greatest web designs I have ever seen. But the information obtained, once you begin to start paying, is very close to worthless. And if you want more information, after paying $23.95 for "unlimited" for a month - you have to pay an additional $19.95 for EACH report. I actually looked myself up -- and I knew that information to be grossly inaccurate! So how could I depend on any of the other information. The people who own this site are probably uber-millionaires -- but they have no heart!
Hi Bill,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Sept. 10, 2014
The company was very quick to respond to my comments and resolve the problem. Thank you very much.
Original Review: Aug. 19, 2014
Information is 99% totally outdated. Even my info is over 10 years old. You cannot look by maiden name as on most other sites. This is so far very useless to me. We are looking for people for our 50th reunion ... have found no information that is useful yet. Better luck with the white pages. Being on a limited income it is much too expensive to waste money on this site. Too bad too....was hoping for better luck.
Hi Toni,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
I am so amazed to find people that I thought I have lost from my childhood. I wish I could get the courage to contact them but I don't want to be rejected. I am just glad that they are well.
Hi Robert,
We’re so happy to hear that our service helped you find your childhood friends. That is such wonderful news!
Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 19, 2014
$19.95. Really? The search I looked in really didn't give me a lot of info. And that is for each Premium Search? Not at all worth it. I will cancel my subscription for the 30 day enrollment.
Hi Janene,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
I thought I was signing up for a one month membership. I was doing a background check on two individuals thinking it would cost me the membership fee. My credit card now shows 4 charges for $19.99 and one charge for $22.86. Little did I know the search would cost me a total of $102.82! I was told that I clicked the "Add to premium" report but I thought the access was for free since I became a member for a month. This is a shady way to do business. I would like this to be a warning to others. Be careful with this company. When I called, they only offered to reverse two of the charges. I'm still out over $60.
Hi Fredirck,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 19, 2014
Found what I was looking for.
Hi Charles,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 19, 2014
Most of the time I can't find what I want, and when I do I don't get all the information I want. Wish I had never signed up for the service.
Hi Frank,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2014
I was quite satisfied with the service. I just could not understand how you paid $29.95 for the service, and then every time you wanted to go further with the report there was an additional charge of $9.95.
Hi Emil,
Thank you for your honest feedback; we really appreciate it. In regards to the additional charges, some records are simply more expensive to access, therefore we must charge a small one-time fee to compile premium data for our users. We sincerely apologize for any confusion you experienced regarding premium reports, and a senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2014
I am a disabled American on a fixed income. I tried this service to see what was being shared with insurance companies causing my rates to increase 300%. When I checked myself, ex-wife's, marriages, divorces, arrests, etc, etc.... they came up with 1 arrest (in reality I have been arrested at least 15 times in Texas only), no marriages or divorces (I have 2 in TX) and upon searching my ex-wife it shows she was arrested in 1999 while we were married WHICH NEVER HAPPENED! For over $50 they gave me ABSOLUTELY NO VALID INFO. This website totally misrepresent themselves and are supplying anyone that wants info on me or anyone else with all incorrect data. Do not use this service for any reason!!!!!!
Hi Neal,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2014
Much of the information I found I had to pay additional for. This is one of the reasons I did want to pay full price. I always feel like I'm going to be suckered in to paying more money. I wouldn't mind paying the $20.00 if that was it, so I never found the information I was looking for. I've used other services that were much better and fair about pricing. I only paid a dollar, which is why I gave you the dissatisfied star. Had I paid full price for the information you offered, I would have given you an angry star... LOL.
Hi Jamie,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Aug. 18, 2014
A lot of the information is way out of date.
Hi Judith,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2014
August 17, 2014 Sunday 7:00pm California - This was my very first time I have ever log on to a website to find some information about a Love one. Some place for the information was very confusing, where I didn't understand some of the questions. When I finally got my information I was looking for, it didn't give me the correct dates of what I was looking for. Plus your website has other things that you click onto that didn't interest me at all. I wish your website would allow you to print out what you're looking for without going thru all that PFD extra just for printing and etc.
Hi Gail Ann,
Thank you for reaching out; we appreciate honest feedback. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 18, 2014
Most information was out of date. Information about wrong person was common. Location information does not indicate current location. Much missing information that should have been easily obtainable.
Hi Pete,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 17, 2014
Cancellation of renewal - Why on earth cannot this be done online? I do not live in the US so phone numbers are a bad sole option.
Hi Vanessa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue and will be in touch with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 17, 2014
I tried the $1 trial offer to check out their product. Frankly, it is little more than a glorified phone book. I checked on a number of people whose background I knew and this company didn't have ANY of the important info... Mostly just address and birth date. Clearly this product cannot be relied upon to get solid and complete info. Also, they charged me again even though I canceled well before the trial ended. So I called and they said I would get a refund in a few days. Two weeks went by and I called again. At first, they said they had never charged me and when I told them I had proof they put me on hold and finally said I would be issued a refund. Ha!
Hello,
Thank you for reaching out. A manager from our member care team will be in touch with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 17, 2014
I have to be fair and say they have a great looking website and a good advertising campaign. I ordered a service today and followed their instructions and filled out the information boxes. And here we go, folks... I want to navigate my report and could not find it. A flash screen came up and prompted me to PURCHASE the form in .pdf form. I didn't like it but did it anyway. Ok... Got the download and it contained none of the information that I know factually exists.
On the initial review of the site and the person who was named, it showed four criminal records under the correct addresses. Here is my complaint... I spent 23 and change for the initial information packet and another 3 bucks on a pdf format that they say I didn't need and got a report that not only didn't have the information I was looking for but information that was incorrect and inconclusive. Now I am well aware of the disclaimers I have read, but I was unaware of how far off this entire report was. BTW, the site will continue to bill you if the service is not terminated by the individual within 30 days. They were quick to give me half of my money back but I still give them a two out of ten.
Hi Paul,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 17, 2014
Names and phone numbers are what I need to locate friends.
Hi Lawana,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your old friends. That's wonderful news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 16, 2014
I was hoping to see more info than what is shown. I am looking for certain info without paying an additional $20.
Hi Charles,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2014
Ditto on this comment: I was under the impression that I would pay one fee to use this site. After going through everything I was nickel and dime to death. Then the info I received was what I already knew. Not all info was available. This site it a total rip off. Wish I had never tried to use it. Then I cancelled the service. I was informed within the hour I would receive confirmation on the cancellation. Still waiting. Don't waste your money or your time.
Hi Frances,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Frances updated their star rating from a 2 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.
Not to be rude, by ' I'm sorry....ect'... doesn't make me happy. It doesn't take 48 hours to send a e-mail to confirm that the account is or has been cancelled. I have asked for that e-mail twice now, and still no response. I hope that this account is cancelled and closed. By the way it took only 5 minutes for your company to debit my account.
Reviewed Aug. 16, 2014
Incorrect information - I have never been arrested or even been driving in NJ. I am not related to Margaret **.
Hi Bernice,
Thank you for reaching out to let us know about your recent search results. A senior member of our member care team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2014
I was successful in getting information on people I know existed on slightly more than 50% of my searches. I believe that this makes Checkmate rather expensive for the satisfactory return of searches submitted!
Hi Robert,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2014
Confusion with account email address.
Hi Carolyn,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 16, 2014
I was looking for a friend that was lost almost 17 yrs ago. Was able to pull her up on here and the information was accurate and up to date. Was verifiable by driving to the address and saying hello!
Hi Christopher,
We’re so happy to hear that our service helped you find your old friend after 17 years! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 15, 2014
I thought I was getting a free white pages address. I went forward with the $22.86 charge not knowing that they charge you every single month. That address ended up costing me more than $150. BUYER BEWARE! !
Hi Barbara,
I see that you had problems with the billing system. We started our recurring membership program to provide our customers with a convenient way to get unlimited reports. In order to complete the enrollment process, each user is required to check a box stating that they agree to the terms of use, which state that you will be charged each month unless you cancel. We want to sincerely apologize for any confusion you experienced regarding our policies. We strive to provide excellent member care, so a manager from our member care team will be contacting you within 48 hours to resolve your issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2014
I work in heirship and have found your site very helpful in locating the people for whom I research. Gives me all the information I need.
Hi Colleen,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 15, 2014
I was under the impression that I would pay one fee to use this site. After going through everything I was nickel and dime to death. Then the info I received was what I already knew. Not all info was available. This site it a total rip off. Wish I had never tried to use it.
Hi David and Molly,
Thank you for reaching out. We sincerely apologize that you were unable to find information on certain individuals. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2014
To be honest with you guys, the info that Checkmate has supplied me is VERY OLD (some are about 5 yrs old). So this really has not helped me. Your advertising indicating that I will be able to obtain certain info but you guys actually charge an ADDITIONAL FEE. Also, some people that I am check out are married but you do not have anything listed.
Hi Iris,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2014
I reviewed your site and understood and was promised a lot of information on the person I requested the search. However, I noticed it wasn't nearly as much as I was promised. I should've received a lot more for the recommended $22.95 that you pitch on your advertisement. To only be enticed by receiving an upgraded premium cost of 19.99 for the same information that was promised under the $22.95? I was really unhappy to have had to pay for the little bit of information that I received and will definitely not use this site again.
Hi Christine,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 15, 2014
I haven't seen my son in over 13 years. I just wanted to see where he's been, what he's doing, and hopefully a reunion one day. The personal information was good - he has more family members - Kathleen **, Edward **, Mary **, Stephen **. I need to get background information from 2003 to present. Pls advise - I just paid you for a month!!!
Hi Esther,
Thank you for reaching out. We're so glad to hear that our service is helping you locate your family members. A senior member of our team will be contacting you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2014
In Firefox and Safari, your search results will not scroll down. I have to zoom out to the lower part of the page. This is the 3rd time I have ask for a fix!!!!!!! Not everyone in the world uses IE!!!!
Hi Greg,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 27, 2014
In the past I have had problems with billing and so forth, but when I registered an actual complaint instead of just getting angry, I have never received any better cooperation or faster service from ANYWHERE I have ever done business. Now it may be true that who you are searching for can't always be found, but you can only return to me results that are available to you, and in most cases information is available, but I guess some people are better at hiding themselves than others. If that were not true even the FBI wouldn't have a "Most Wanted" list.
Original Review: Aug. 14, 2014
Originally I got a report and my payment was made, but when I attempted to login again, I was denied access. As late as two days ago I was charged again, even after you had cancelled the account. The initial charge was a special discounted price of $1.00 on 6/16/2014. The account was updated and charged $22.86 on 7/14/2014. I was charged $22.86 AGAIN on 8/12/2914, but still denied access. How many times do you normally require payment for the same purchase with no service available? Since I was informed more than once that the account had been cancelled when I attempted to login, I (apparently incorrectly) assumed no additional payments would be required for a nonexistent account.
I would also expect that if additional payments were made, access would be restored, but this has NOT been done. I expected more from this company than what amounts to fraud, but that is apparently your standard operating procedure, and if you make multiple charges to all your customers and return nothing for those charges, you'll probably make lots of money--perhaps enough to pay the legal fees-- before someone eventually sues or even initiates criminal charges. In the meantime, (and this is not a threat, merely providing you information) I intend to make your practices well known through multiple outlets.
Hi Jean,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2014
I understood your ad to be once you paid you would have access to the public records that you offer. I have found this is not the case. I only get a couple records and in order to gain more, I must pay more, which is bull and false advertising as far as I am concerned. Also when I try to access marriage and divorce records, I'm told there are no records, at least in my state. A couple did pop up when I searched in a different state. I know for a fact there are records of people I searched in Nevada so why doesn't it show me? The records I'm able to access here, are records I could of found on my own, without paying your site.
Hi Jana,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2014
My husband and I have a mobile repair business. He is out on the road all day and I field 40 to 50 calls a day to him. I try to make it easier by having addresses, maps, etc. ready when he checks in. I subscribe to several info gathering memberships because if one doesn't have a result another site might. If my search yields a result I am usually limited by my membership to do any further fact finding for free. However, I am often surprised that I can select various highlighted options within my Instant Checkmate search results and I am able to pull new and or additional information. Also, I find that if several other databases result in similar info, Instant Checkmate results are just a bit more detailed, making the results feel more valid.
Hi Jana,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 14, 2014
The main issue with Instant Checkmate is that they significantly misrepresent what they will provide you - for a significant fee at every step. When you do a search, they will suggest that they will provide you a complete report - all for the low price of a subscription fee. What they actually provide is at most the name of the person you searched for (which you already knew), that person's address (which you could have gotten from a Google search), and pretty much - nothing else. Then if you request a more detailed report, you will have to pay about $20 per detailed report - even if it is for a related person possibly related to your additional search. Each additional report will cost you that $20. Even if that related person is yourself. But the additional report does not contain anything extra in my case for either the person I was searching on, or on myself. Essentially information I knew should be there was completely missing - divorce records, and legal records.
This is a significantly misrepresented product. The subscription apparently buys you nothing, and if you don't cancel it, it will be charged on a periodic basis to you. I have not found anything on this site that you could not get from a simple Google search. I will be contesting every charge on my account as fraud since it is a significantly misrepresented product. I highly recommend avoiding this company at all costs.
Hi Bryan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us directly if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 13, 2014
I began to check myself and family members to ensure accuracy of information and so much information was inaccurate or incomplete. I found none of the information I needed. The price I paid was definitely not worth the cost!
Hi Sharon,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2014
I gave a bad review for this company and then they contacted me to resolve the issue and gave me a full refund. Thanks for standing behind your product "Instant Checkmate" and doing what is right. I believe every company should do what this company has done.
Hi Michelle,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 13, 2014
A few months back I renewed my membership. Previously, I was able to find phone numbers for friends with my searches. After I renewed, this service was drastically cut back. If you folks want to remain number one in the industry, I recommend getting the phone number searches back up where they belong, And keeping your customers happy.
Hi James,
We appreciate your honest feedback regarding your recent search results. Our developers are currently working on this issue in order to get it resolved as soon as possible. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 13, 2014
I am charged repeatedly for the same monthly fee. Seems that no matter what I order...I can only get it- if I pay more!
Hi Donna,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 8, 2014
After posting my review on this site I was contacted by their customer service and offered a full refund which I received. I think this is good customer service. I have updated my rating to four stars. I would have given 5 stars if they had made the offer when I first called their customer service when I made clear (politely) how unsatisfied I was.
Original Review: Aug. 12, 2014
I decided to try Checkmate and agreed to the terms and conditions, signing up for one search to see what was known about me (not much as it turns out). I obviously did not read the fine print closely enough since I was charged a monthly charge on my credit card (including being charged twice in one month). I was charged over $130 for what should have been only $22.86. When I called to object, I was offered a $11 credit - laughable. They finally agreed to credit me one month which amounts to $110 for just one search! I know I should have been more careful in reading the terms but this is still deceptive practice since they count on the fact that people will rarely read all the terms and conditions in this internet age. Buyer beware!
Hi Jon,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member services
Instant Checkmate
Reviewed Aug. 12, 2014
This site promises all sorts of information. When you log on it: provides only partial information, this information is questionable at best and inaccurate at worst. And to access most of the information promised, you have to pay again! PLUS you pay for "one month" but they then tell you they are going to charge your credit card monthly! Totally dishonest. I called and asked for a refund. They refunded me half. This is a SCAM!
Hi Jennifer,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 12, 2014
I found information about many relatives I had lost touch with. I was looking for addresses and ages and some phone numbers for cousins, aunts and uncles, also spouses, and their children. I found this site to be very helpful. Occasionally I found inaccurate information, but the majority of the information I found was very helpful.
Hi Elizabeth,
We’re so happy to hear that our service helped you reconnect with your relatives. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 11, 2014
Very nice site.
Hi Rebecca,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you had a positive experience with our service.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 15, 2014
After posting an unfavorable review, I was contacted by the Quality Assurance team at Instant Checkmate. I received an apology (and explanation) for my issues with the site. I also received a full refund for payments made. Although I am still skeptical about the information provided by Instant Checkmate, I believe they are sincerely trying to overcome the obstacles that keep them from securing and providing the most accurate information possible. I give them 5+ stars for Customer Service.
Original Review: Aug. 11, 2014
I subscribed for what I thought was a single month only to find that payment was continually charged against my credit card until I called to cancel. When signing up, it is not made clear that this is an ongoing membership. The site contains minimal and mostly inaccurate information. Once you sign up, they try to get you to upgrade your membership for an additional fee (so you can get even more useless and inaccurate information). Most disappointing.
Hi JoAnn,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or concerns. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2014
We were able to find information on an individual that passed 5 months ago. No other entity had knowledge of this.
Hi Raul,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re happy to hear that our service helped you find the information you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 11, 2014
I went through all your checking to only have to start all over.
Hi Violet,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2014
Info is mostly old. Nothing helping yet.
Hi Josephine,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2014
Knowing that I will be accessible to the personal information by becoming a member, then without telling me even the price of it, "Add to premium" report" so I thought the access is for free since I became a member for a month. Suddenly they charge 19.99 for one time, why they didn't tell me the price of that "premium report." The payment information I got it when I called customer service since I had no idea what was the charge... I got scared then I cancel the membership 30 minutes after I became a member... I feel that if membership was charged by my intention but the 19.99$ for premium report, I shouldn't be charged for it since it was trapped and very tricky way of doing online business... It was like online fraud that I felt without a doubt!!!
Hi Chris,
We’re sorry to hear that you had a bad experience with Instant Checkmate. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2014
It is not fair to have access to privacy information without people's knowledge or approval!
Reviewed Aug. 9, 2014
Most information given is not valid at all. Almost everyone was birthday is wrong. All my married friends and family come up unmarried. I only did these people as a test to see how accurate this was. See how not one person's information was exactly right. I can't trust who I was looking up at all.
Hi Erika,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2014
To Start: I was interested to see how accurate the service would be and tried their trial. The trial was advertised as $1 for 5 days. Upon checkout their service asked if I would like to receive my reports in PDF format, which sounded appealing. After choosing PDF format, the website immediately, WITHOUT notifying me, billed me another $1.99. I was a little annoyed at this, but after that, it got even worse.
The Service: So I played around with the service and discovered that my 5 day trial did not even give me full access to the website, which required the full $30/month membership. The information seemed lacking and gave information to "unlikely" matches that were obviously not the person(s) in whom I was interested.
The Final Nail in the Coffin: When I was finished sampling the website, I looked through my account options everywhere to find a way to cancel my membership to avoid being billed $30. I discovered a similar practice Comcast Cable is now infamous for: forcing a customer to call their offices simply to cancel their service. I signed up on the weekend and they were not open. Forgetting to cancel my service before the 5 day trial (admittedly my own fault), as soon as I received notice from Paypal that I had been charged automatically for $30, I called in to request a refund and cancellation. The person I spoke to talked to their supervisor, who only allowed me a 50% refund, even though the charge had just occurred. The representative even had the nerve to surmise that cancelling through the website was something that might be added later... yeah right.
Needless to say, I am extremely dissatisfied with these predatory tactics, reeling in curious people and trapping them into membership. If the service is good, these tactics are not necessary. I don't recommend this service.
Hi Scott,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 9, 2014
I did an investigation on myself and got a report that was extremely inaccurate. The most information provided in the report was highly inaccurate. They seem to combine information found on other people with similar names. In addition, much of the information was omitted (or "not found"), which left me with a near blank report. I could not use the information and certainly to not want anyone else to use the information.
Hi Kristy,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
Data is inaccurate. Too lazy to go through this.
Hi Felix,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
I feel that a lot of the information was incorrect or not up to date.
Hi Colleen,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2014
I lost my address book. I wanted to get the address of relatives and friends again. I also wanted to get their telephone numbers. This site was very helpful.
Hi Octavia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you out when you lost your address book.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 14, 2014
My found the search site wholly inadequate and lacking. After signing up and seeing how poor the search results were, I immediately phoned to cancel and request a refund. After a frustrating call the company I was offered a partial refund. Only after I posted on several websites about the company and contact my bank did the company agree to provide a complete refund. Too bad it had to come to that as the smart move would have been to provide a complete refund up front and save the negative reviews. Over 4,000 people viewed my review of the company. I can't say the service is any good but the company did, in the end, step up a give me a full refund.
Original Review: Aug. 7, 2014
They do not provide any information that one can not find using Google or any other search engine. I called immediately after I discovered the fraud and requested a refund. At first they wouldn't budge but gave a partial refund. I will pursue the balance with my credit card company.
Hi Gerrit,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Member ServicesInstant Checkmate
Reviewed Aug. 7, 2014
Overall my experience on was positive on was good.
Hi Donyea,
We’re so happy to hear that you had a positive experience with our service. Thank you for the feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
I do genealogy research and your services help.
Hi David,
We’re so happy to hear that our service helped you with your genealogy research. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
So surprise that blood is not thicker than water.
Hi Cynthia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 7, 2014
I ran several people for their criminal history which I have since found out they had criminal History, and this site said they did not!!!
Hi Cori,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
I checked my name as my identity has been stolen, and I have been a victim of a hate crime and character assassination by a former neighbor who is a government employee residing in Oak Lawn, IL. As a result, when I reviewed some information on Instant Checkmate, it stated that I "possibly had 2 criminal records" and also there were alias names listed along with my home addresses.
Hi Shermaine,
Thank you for reaching out to us. A senior member of our team will be in touch privately to provide assistance as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
Very user-friendly. Easy to navigate. Layout fantastic. Horoscopes?
Hi Richard,
Thank you for reaching out to us; we really appreciate your feedback! A senior member of our team will be in touch with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
If you would put apt. #s in your addresses where applicable, it would be very helpful for me. Why don't you presently?
Hi Carlton,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the public records data, and we are only able to display records as they are provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
Thought this was a top rated site. Nowhere in the upfront information were additional fees listed. Only after signing up was it discovered that to obtain additional information would require additional charges and there were fees for downloading pdf format. The information provided on the basic search provided information that is easily found by internet searches. No refunds so it was $$ down the drain.
Hi Lisa,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 6, 2014
I wanted to take this opportunity to give my feedback on the trial week I've had with using this site. I feel that it is amazing easy to use!! Thank You! However, the contact phone numbers are only correct/current in about 1 out of every 6. Not so good. I even looked up myself and it has my address from about 2 years ago, in another state, and my phone number that is listed has NEVER been in my name and it's my ex-father-in-laws home number. But again, thank you for being so user friendly!
Hi Angie,
Thank you for reaching out to us. We really appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2014
This service is misrepresented in its advertising. The service is a rip off. It doesn't give you what it promises unless you pay extra for a detailed report which I refuse to do. The reports are inaccurate and often mixes people of the same name in different geographical locations on the same basic report. I would not recommend this service to anyone I know. I am cancelling my membership.
Hi Maria,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 6, 2014
This is great but I am having a difficult time with ages and where they are now.....not your fault....mine. Thanks for the help. I have found quite a few and some were deceased.
Hi Phillis,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
Last March of 2013, I found Instant Checkmate Online and signed up for full usage of their site for a certain period of time - I believe it was 1 month. I paid with my credit card and found the site to be useless, when searching for specific people and was unable to find anything significant. So I just did a print out of all local pedophiles as I have a young child. And that was that. Weeks later I wanted to find out some info on another specific person and attempted to log in and could not gain access - I was under the impression that my time of usage had expired.
This last year has been very difficult for me. I suffer from severe migraines. And caring for a special needs child has been overwhelming. So I have not been on top of my checking account as I usually am. But today I decided to take a look at the withdrawals - and I was blown away to find that Instant Checkmate had been taking $22.86 out of my account since March 2013 - It is now early August 2014! I immediately called and spoke with a lady who told me I was supposed to call and cancel. I was NEVER informed that I needed to call and cancel because I had purchased a specific time frame of usage. In addition my experience has always been with any and all professional companies that when any money is taken from your account, you are notified via e-mail. She said she could not do anything but cancel my account. I truly believe this company is a scam.
$22.86x16
-------
$365.76
-22.86 minus the first month which I agreed to
---------
$342.90 was stolen from my account!
My bank informed me I could only dispute what was taken within 60 days. And apparently I was billed 3 times in the last 60 days which adds up to a measly $68.58 which I am disputing. We live in a world that marketing illusion and fine print will take you for as much as they can get. I'm so upset over this.
Reviewed Aug. 5, 2014
Do not use this site......Zabasearch is free and provides more information than this rip off site does......I signed up for one month unlimited use for $22......did a look up on a person....All you get is basic information that you can find anywhere on the web for free....So if you want marriage and divorce records or arrest records you then have to sign up for their PREMIUM package at an additional $20.......So I called them after having used it one time, and said it was a rip off and I wanted my money back.....She had to go and ask supervisor......then they said they would refund half of my payment within 3 to 5 days and I could use the site for the rest of the month. WHAT FOR??????? They only provide basic outdated information that can be found elsewhere on the web for FREE. MAJOR RIPOFF. DO NOT GET SUCKED IN AND SPREAD THE WORD TO EVERYONE YOU KNOW!!!
Hi Tina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Sept. 9, 2014
Company provided a refund in a timely manner.
Original Review: Aug. 5, 2014
Site does not contain accurate information and did not provide any new information. Complete waste of money.
Hi Simon,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
I thought I heard your service was a free service, but I'm satisfied because it's available. Thank you!
Hi Deborah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 5, 2014
So I just tried Instant Checkmate and found info to be less than accurate with friends and family that I know have marriage and divorce and also criminal records. Not a thing showed up for anyone. So I found it to be inaccurate. Search of myself was accurate. Being I have never been in trouble with the law and never married, not a thing should be on my record. That's exactly what I found. Not a thing just like everyone else I searched.
I called customer service and expressed my lack of satisfactory with service and they gave me a refund and had me off the phone in about 2 min. I thought they were going to give me the runaround with a refund. If I get my refund, I believe this company is trying to provide people with accurate info. If you decide to use this service, do not just search someone without a record. Try searching someone you know very well like a family member or a close personal friend you know the dirt on. Then make a decision for yourself. Maybe you will have better results than I did. I will update post asap if I received my refund.
Hi Jayson,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2014
I am a website journalist researching Instant Checkmate for our review series. I went to the site and did a search only to find at the very end of the process that this is not a free service as it appeared to be. They never said it was free, but there are no mention of fees until the end of a search. When I went to leave the site, I was prompted to try the site for $1. Harmless enough, I decided to comply. So I did a few searches for people with information I know exists. I searched for four individuals and none of them returned correct results. Not even close. These are people that I've known for more than 20 years, so I know their history.
So I brushed it off as a failed experiment for $1. No big deal. Then this morning I noticed that they charged me $29.63. I called their customer service and explained the situation. The courteous representative explained their terms and conditions, which "you had to have agreed to" and continued to tell me how they were within their rights to charge me without notice. Naturally I have no choice but to concede. When I requested a refund due to the fact that I had no intention of using the site again and explained that I was a journalist publishing an article, he said that normally they do not give refunds but would check with his supervisor. They did offer a 50% refund for a service I'll never use. But did say that I have access to the site for the rest of the month.
Since I do have a month left according to the representative, I'll do some more research and publish a detailed report here and at My Tech Report dot com.
Hi Mark,
Thank you for reaching out; we really appreciate your honest feedback regarding your recent experience with our service. We sincerely apologize that your experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
I paid for premium and I can't seem to look at anything. Please email me on how I do that.
Hi Julie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when you tried to access your premium report, and we'd be happy to help walk you through the problem. A senior member of our member care team will be contacting you within 24-48 hours to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
This is the first web site I have use to look people up on that has been close to anyone I have looked for. I just wish it wasn't so costly. Maybe if your prices come down, I will pay the price. It's hard when you are on an fixed income. Thank you.
Hi Debby,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 4, 2014
It took just 5 seconds to find my person's phone #.
Hi Loren,
We’re so happy to hear that our service helped you find the phone numbers you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 4, 2014
1st 3 attempts were frustrating to say the least... After finally connecting it was smooth sailing... Thanks... Got more than I was looking for.
Hi Debra,
Thank you for reaching out to us. We appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
Your reports aren't accurate. They show no marriage records for people I know to be married. They show no arrest records for people I know to have criminal records.
Hi Ben,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2014
I thoroughly enjoy using your search engine. Your data base is impressive and you continue to provide relevant information that's usable. Thanks.
Hi Barbara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 3, 2014
I haven't used this site, other people have related to me, but for a trial it is good to try out! Impressed.
Hi Marc,
Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 3, 2014
Looked at Tracy's one record but did not get any info as to what it was. Useless and no real info that should be there if you say there is one criminal record. A total waste of my money. Cancel all charges and credit my VISA card with anything you have charged to my VISA card. This is a scam job and worthless.
Hi Theresa,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2014
I have been told that I use the "unlimited" feature too much. As of now, it is very slow. I wish there was some way to eliminate some of my old searches.
Hi Carolyn,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2014
I took the 1 month option and made the mistake of clicking on the premium which cost $19.99 above the 1 month cost. Nothing was said about this added cost. I cancelled my membership and after 3 calls I cannot get an email showing my cancellation.
Hi John,
I'm sorry that you were unable to obtain a confirmation when you cancelled your account. Your account has been cancelled and will not incur any further charges. Please feel free to reach out to us directly if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 2, 2014
It seems that your information is outdated and the only way to access the most recent USEFUL info always is an added cost. $29.63 a month should at least allow me access current information.
Hi Mitzi,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 6, 2014
There was a quick response to my problem with the "premium" service offered by the company and it has been resolved to my satisfaction.
Original Review: Aug. 2, 2014
I paid for the Premium Report on myself... I am not sure what benefit it gave me... The only things that were so-called added information was under related people (my deceased husband's name and my son's name) and under assets, just information on my 2 properties. I just didn't feel like I would ever pay for another premium upgrade.
Hi Sharyn,
Thank you for reaching out to let us know about your recent experience with Instant Checkmate's premium reports. We sincerely apologize that you were unable to obtain certain records when you searched yourself. We know how frustrating that must be, and a senior member of our team will contact you privately to help resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
IT's a scam just like the rest. They provide you with minimal information and then send you on a wild goose chase for more dollars. I just spent about $40+ to find they don't really get you anything worthwhile. I will not be using them again. They should have a disclaimer that states, this is just a game and don't depend on ANYTHING we find you. ** stay away. This is a waste of money.
Hi Bill,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 2, 2014
I have sent in wrong information that was on file to be repaired on name, address & phone. As long as that is corrected I will be happy~~~along with no picture of Tim but also 4 pictures that are not Timothy **, my son.
Hi Betty,
We appreciate your honest feedback regarding your recent search results. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
After choosing to upgrade a search and paying the $19.99 fee, I received the exact same information that I had seen on the limited view. Nothing more extensive, as far as information, was divulged. There was absolutely zero point for me to upgrade that search and I will refrain from doing so in the future. The information on this website is also not up to date and I understand that it's gathered from public info but there should be an asterisk to designate when the information was submitted and note that it may not be current. The website is full of trickery. And I want my $19.99 refunded for the false upgrade that I paid for.
Hi Christopher,
We’re sorry to hear that you weren’t happy with your premium report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
Information Checkmate gave, I had already found on my own. This was nothing more than a paid horoscope for the subjects I wanted to check out, and a 'come on' for more money if I wanted to know anything more. I doubt you could find any more if I did pay more money. Glad I cancelled early.
Hi Susan,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
I am told by your Representative not to expect good service from Instant Checkmate because I own an IPad. Wish I had known that before I had subscribed!! Feel my monthly fee I was charged should be returned, as well as the $ 1.99 I was charged for PDF service which I was unable to access. Your help in this will be appreciated. Pls RSVP.
Hi Douglas,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We do realize that our mobile customers, particularly those using iOS, make up a large portion of our users, and we are working hard to make the site more compatible on these devices. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2014
Instant Checkmate will charge you a membership fee, a fee for a PDF button that even if you accidentally hit it, you can't cancel, and then they will charge you a "premium" but their premium data is not premium. They don't even show marriage and divorce licenses and those are public record. For the cost of this, you can call the county clerk office and find out more information on someone or go to the local diner and listen to people. They are a scam. There is no difference between premium and regular data except they charge you an extra 20 bucks. In 15 minutes they made 30 dollars because I believed all of the advertising hype that they have real arrest records and real data. They do not. BEWARE, it is a rip off.
Hi Tobey,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
If you give them your card info thinking it's a one-time charge, stand by. They will continue to charge you each month for as long as your card is active. Read the other reviews on this site to verify this info. By the way, if you go on to their site expecting to change your account status, good luck, no way to do that. No way to stop the charges. And finally, before you commit to this service, call the phone number. If you can get past the "mail box is full" and talk to an individual, then you can decide for yourself.
Hi Mark,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
It was very easy and fast to acquire Checkmate account.
Hi Lucinda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
Very much dissatisfied. If I paid for this original service why do I have to pay again to get something besides address and phone number. I can get this from Yellow Pages FREE. Also public records are free so why do I have to pay an additional 19.99 to see them. After I entered my credit card number it defaulted to the 6 month subscription when I just wanted the one month. All info is not correct. I know for a fact that someone had a criminal record and it did not show up after I paid the extra charge and if ALL categories don't release information, don't charge me for them. This site is so false advertisement and I will press this forward so no one can get SCAMMED like I did.
Hi Josephine,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
I didn't know I would have to pay even more money to find out something I didn't already know. Plus the arrest reports weren't accurate because I know for a fact they were arrested. I could have found out more about them on Facebook. Waste of money - Rip off.
Hi Joe,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 10, 2014
Instant Checkmate contacted me right away after publishing my review. They apologized for not being able to provide info I was seeking, sort of explained how they obtain information (it's all public info) and apologized for not being clear on their billing policies. I was offered and did receive a full refund which I appreciate. That being said, I am still waiting for the email confirmation verifying cancellation of the account. That was supposed to have arrived within 48 hours.
It's been 9 days. I will not be using this service but some may find it useful to save time contacting a variety of agencies to get the public info you seek. I am satisfied with the final outcome but not the service itself....just to be clear on my updated rating.
Original Review: Aug. 1, 2014
I signed up for a ONE month usage for $24.85 on 4/10/2014. I had no intention or need of using ICM on a regular basis. I found out today 7/31/14 they are dinging my bank account monthly for $22.86 on 5/12, 6/10, 7/10. I don't look at this bank account often as I keep minimal money in it in case I get caught in a scam...hmmmm. In addition, each person I looked up had older than dirt info, incorrect info and bogus info. Even MY info was incorrect. They had me living in a state I've never even visited, they show me as currently married (divorced in 1988), have me related to persons I've never heard of and my family info is also incorrect.
Today 7/31/14 I called 1-866-490-5980 (this is a published Instant CheckMate phone number) and spoke with Leslie (who was quiet and cordial) to end this. I was put on hold and when Leslie returned I was told my "membership" was cancelled and I "shouldn't get any more charges against my bank account" (I "shouldn't"????). I was also told I would get a confirmation within 24 hours...(why not immediately...everything is electronic these says, this is 2014).
My initial $24.85 was a waste of money but I wasn't upset about that, I took a chance and was duped! However, the subsequent months I am angry about. Don't waste your money...not even the first time. Good luck.
Hi Kat,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Aug. 1, 2014
This is not what it is advertised to be. I am supposed to be able to access all types of information on a trial basis and if satisfied enroll for a time. Unfortunately, I can only access public information that I already know. Very disappointed.
Hi Brenda,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Information complete and accurate.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Wish I had used this a few years ago. Would have saved my family some headaches.
Hi Diana,
Thank you for your positive review. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find out more about the people in your life.
We strive to assist our customers in any way possible, so if there is anything we can do to help you out with your search please let us know! If have a question, or need help with the website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
I registered to find a birth date and it could not come up with one. I called for a refund but the lady said, "our disclaimer states we are not 100% accurate with all findings". LOL, keep the $22 bucks. What a waste of time. Just tried another site Intelius and found the info for a trial period of $1.
Hi Rusty,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 2, 2014
Happier ending-- a company rep called me to apologize for the problem and refunded my money in full.
Original Review: July 31, 2014
I was charged $22 for what the rep said was a free trial period. Also, The information downloaded was often inaccurate. Very disappointed.
Hi Jack,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
The results are not trustworthy - there is missing, incomplete, or inaccurate information on every person I searched for (including myself). After I paid full price for a 1-month membership, I learned I could have had the same membership for ONE DOLLAR - so I very much feel CHEATED! More detailed information is available at extra cost. PDF file reports are available at extra cost. Extra cost, extra cost, extra cost... It never ends - and who is to say the detailed information will be any better than the untrustworthy information you get in the first place? AVOID Instant Checkmate like the plague!
Hi Guy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Bait and switch tactics used. They want more money for what I thought I had already paid for. There is so much information that should be on here that isn't. I have checked records for people that I know have been arrested, not there. People divorced and married, not there etc. This is a waste of time and money. I cancelled within 2 hours of the time I signed up, was supposed to get a confirmation email with cancellation information. Still waiting for that confirmation. If they continue to charge my credit card I will be contacting the BBB and anybody else that will help me stop them from taking anymore of my money or anybody else's.
Hi Jon,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2014
After foraging for what felt like eternity to get through the teaser screens, I was offered some information for $1. By this time, I figure I've spent a part of my life on this web site, I guess I can spend a dollar. Then the data I am buying shows up and wow! There was only the name and the city the person may have lived in. What a scam. I laugh and say, "They got me for $1! " But wait! There's more! On my next credit card statement, there is a charge for $29. Apparently unbeknownst to me, I am now on a monthly payment plan for $29 a month. I have a business degree and I'm a CPA. If this company can fool me, how many others are fooled into spending their hard-earned money each day? I called and threatened a class action lawsuit and the customer service supervisor agreed to refund the money they charged me - of course after putting me on hold for almost as long as it took them to get my $1. There has got to be something illegal about this business. It is a crime.
Hi Chris,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 14, 2014
After viewing my complaint about inaccuracies in background checks I paid for - a gentleman contacted me by phone. Without my even asking ALL of my money was refunded.
Original Review: July 31, 2014
The information on my husband - whom YES, I'm still married to - was all INCORRECT. Point in FACT - My husband is apparently married to his MOTHER according to CHECKMATE. I checked by name, middle initial and most importantly HIS BIRTH DATE and there they have it - HE'S MARRIED TO HIS MOTHER NOT ME!
Hi Diane,
We're very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 31, 2014
Obtained only very superficial information. Basic public information was not provided. I am very disappointed and feel that I was scammed into purchasing garbage. :-(
Hi Erdine,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
Your company is nothing more than a ripoff. You sucker people into paying for an account then charge extra for every other thing, including $2.00 for a download. Your info is erroneous and sparse. I'm surprised AOL lets you adv. on their site.
Hi Alan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Yes I sign into this Paypal account to pay for my 1dollar 5day trial on Instant Checkmate for this report of this person I know. Never received the information but I was bill for it. I would like to cancel or receive my five day trial on Instant Checkmate. Also I would like to cancel my 22.65cent order. Thank you.
Hi Kary,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
DO NOT SUBSCRIBE TO THIS NONSENSE. They advertise that you can retrieve information about yourself but as soon as you pay and see what they provide, you'll laugh and cry. Besides providing you with your age, sex, address and relatives, nothing else is included. BUT....SURPRISE SURPRISE.... for an additional $29.95 they will do a more in depth search. SCAM SCAM SCAM.
Hi Samuel,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Easy and accurate.
Hi Connie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
Normally I would check the complaints on a business like this before signing on, but their statement of not believing in add-ons for billing took me in. I did a search on myself and immediate family members to start with and received an indication that there was confidential information I would have to pay more for. I did so and found nothing there. In addition, my telephone number was not even correct and there was no record of my marriage of 44 years. In short, this is a ripoff site that NO ONE should trust or deal with. I'll be canceling my "membership" after this one experience.
Hi Sherman,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 30, 2014
No criminal records found on 100% of my queries. Very disappointed.
Hi William,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
They provide you good information. However, they dribble it out at a price. You will receive initial summary information and then they will charge you extra for information that actually matters and you would expect to be included at the base price. The kicker is that they will charge your credit card every month if you don't call and cancel so be careful. They got me for two extra months before I caught them on the credit card.
Hi Robert,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2014
None of your search info is very detailed or very accurate. Highly disappointed and tired of not being able to get more detailed stuff without paying more and more.
Hi Dody,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I tried to find my great grandsons but was unable to find them or their father. Also, I am using this for genealogy. I think that if you have names that are connected with others, you can use genealogy in your advertisement and bring a whole new clientele to your site. But, you will have to do better in having the correct people in your database.
Hi Qelilah,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I was very disappointed in the amount of information I learned. When I first searched before I purchased, the search took a long time and it appeared to provide a lot of information. Most of the information I have found on your site I knew before I searched their name. I kept trying, just to see if the ones I happened to check did not have the information, but it is the same for all. Then it became a game where I was randomly searching for people I did not care about just to see if any of them had any "real" information. What a waste of time and money, but of course, there is another option if you want to spend more money. I am sure it is no better and even if it was, I was not shown to be that way. I can find more information by searching the county records myself. I want to cancel and have my money refunded.
Hi Terri,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I will say that this company was very deceptive in their advertising. They give you no more than basic information that you could get from a phone book and want to charge you for anything else. This is a classic bait and switch company and you are wasting your money by checking this out. Maybe you can save the 22 dollars that I spent by reviewing first. Would not recommend this shady company to anyone.
Reviewed July 29, 2014
I dated a man for 2 plus years and all this time I had my reservations about some of the behaviors that did not match with the usual boyfriend-girlfriend traits that you go through when you are dating. But every time I will bring something that was unusual to me about the relationship, he would get on the defensive. I finally decided to do my own research and sure enough, I was not very shock to what I discover!! Married with children!
Hi Gloria,
We’re happy to hear that our service helped you find the information you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 29, 2014
Cannot get criminal records. I bought Premium service and 19.00 dollars for I thought an upgrade so I could get everything on the premium service.
Hi Donna,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I just signed up for this service and did a check on myself to verify the accuracy of the information. It is not accurate. There is crucial data missing, particularly the marriage and divorce records as well as relatives listed were inaccurate. I am not happy about spending this money on the 1 month membership.
Hi Jessica,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I will say that this company was very deceptive in their advertising. Put a star that showed possible criminal information on myself when I knew that was incorrect. It also had the wrong information on my spouse (her name) and other incorrect information that I was able to see at a glance. They give you no more than basic information that you could get from a phone book and want to charge you for anything else. This is a classic bait and switch company and you are wasting your money by checking this out. Maybe you can save the 22 dollars that I spent by reviewing first. Would not recommend this shady company to anyone.
Hi David,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2014
I know that I will receive an email from this company as a result of filing this review with ConsumerAffairs. It is a clever way to make it look like everything has been resolved. Every report I have pulled up is so full of misinformation that it makes it useless to me. I wonder how many times Instant Checkmate has been sued! How do I get my information, which is full of errors that could seriously damage my reputation, removed from this service?
Hi Beverly,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I was able to find the information that I needed. They offered me a trial membership for $1.00. I am very leery of that kind of offer because I got taken by a credit reporting place that charged my debit card over $100.00. I took the chance and am pleased to report that I was able to cancel with no problem.
Hi Linda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I have found that after checking in, everything is very easy especially if you are a member, but checking in is murder. You need to find out if I am a member first, then omit all the necessary stuff for new inquirers.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
It's been a good personal resource to help locate someone.
Hi Barbara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate the people you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 28, 2014
I think you have misled us to the quality and timeliness of your information. Your site is really just a one tease after another. Unfortunately, I read a positive review of it or I would not have enrolled. The review was likely a plant...no way will I pay the extra for "Premium Content".
Hi John,
Thank you for reaching out. We appreciate your honest feedback, and we apologize that your recent experience with Instant Checkmate was not positive. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
I would like to be able to upgrade online instead of having to contact someone via phone and having to wait.
Hi Pam,
Thank you for reaching out about your recent experience with our site. We're very sorry that you had trouble upgrading, and we'd love to help you. A senior member of our team will be contacting you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
I tried to retrieve info on yet another phone number. Your site had nothing while Spokeo did... again. I don't like having to pay for two sites so I may cancel yours and switch to another.
Hi Sherrie,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2014
Marriage records were not accurate. I check several people I know are married and it shows up no record. Check on other things I know to be true, but were not listed... Feel like I wasted my money... Will not recommend.
Hi Donna,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2014
This site is misrepresented.... Keeps asking for money for everything that I thought should be included.... I will stop payment on this rip off account for my credit card.... Horrible and misleading.... Worthless information.
Hi Deborah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I am very satisfied with Checkmate. I have used it primarily for genealogy research, and it has been very helpful. I would definitely recommend this site.
Hi Anne,
We’re so happy to hear that our service is helping you with your genealogy research. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I was somewhat satisfied with the information your site provided me which was just basic information. However I found much more information that I was looking for on my own by searching public, county, city & state records available to anyone online. So I guess you have to upgrade for more than basic background information.
Hi John,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2014
I loved the site! Was very accurate
Hi Janet,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 27, 2014
I lost touch with some good friends and was able to get their address and phone numbers on the first try.
Hi Susan,
We’re so happy to hear that our service helped you find your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I was looking for arrest records on someone who is scamming a friend. I found several myself before I was directed to this scam of a site. They had the right name and aliases but failed to find her heroin conviction or Criminal Trespass conviction or anything else. They wanted more money to "dig deeper." I will be reporting this company to the BBB and directing my credit card company to get the money back. I would not recommend this company to anyone. Stay away... far away!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I found some information that I wanted but I noticed you have to pay another 19.99 to receive more detail. It did not state that when I signed up to be a member.
Hi Marianne,
Thank you for reaching out to us. We try to provide our members with as much information as possible in our standard reports, but we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
Information was out of date and any additional would be an extra charge - assumed it was all inclusive when signing up.
Hi Henry,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I am being accurate and fair when I say that I spent good money to look up 3 peoples' criminal records and found absolutely nothing! I know for a fact that 2 of the 3 were sex offenders. I know because I am related. Some of your information has been helpful, but I would not pay for your services again, owing to the fact that you claim to provide criminal records, records that exist, by the way. ;-) Thank You.
Hi Judith,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I was able to find mostly all past friends going back 40 to 50 years ago. Some had died; some had moved; some were exactly where I thought. I have had a very positive experience with this program.
Hi Bennie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 26, 2014
I am satisfied for the most part. The report gives addresses and phone numbers. Happy reviews would include past or current designation with addresses and phone numbers. My home number was correct but phone numbers with past addresses were erroneous. I was expecting more detail from the "surprising" info promised - but that must be for the premium report. Suffice it to say -"I am satisfied."
Hi Lona,
Thank you for your honest feedback. We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2014
I am happy with using these services.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I only signed up because you showed in your teaser ad that you had the background criminal info on someone that I work with. After I signed up - you show you have no info on him. Bait and switch. I called immediately to cancel. You lied.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
I've been impressed with the breadth of the search capability of your service. One thing that might be helpful, at least for my purpose, is to have some older data for individuals, particularly some reference to past residency (i.e. during high school). It might help to narrow down choices between similarly named persons.
Hi David,
Thank you for your positive review and high rating. We really appreciate your honest feedback, and we’re so happy to hear that our service is helping you locate your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I want to re-establish my account and I keep getting a message that I'm not able to do that.
Hi Cynthia,
Thank you for reaching out to us. We're very sorry that you are experiencing technical issues when trying to sign up for another account with Instant Checkmate. A senior member of our team will contact you within 24-48 hours to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
At the website I decided not to pay for the service, but was flashed a "$1.00 for 5 days" trial notice for FULL service. I succumbed. I checked out MY profile and found it confusing, inaccurate and very minimal, and if I wanted to know more, I would need to pay more. I would have to phone in my cancellation. I did phone the next day, twice, and was each time bombarded with the request to accepted a Walmart $100 gift card, which I did not respond to. My call got bumped to a call center which could not honor my cancellation request and they hung up on me. My second call was also unfruitful, I was told they had no connection to InstantCheckmate.com. I called my credit card company and they DID get in contact with someone who DID honor my request to not automatically charge me monthly at over $25/month. This is NOT worth any money and what info I found out about myself was easily available elsewhere. I will notify all my friends about this "service" and warn them of its worthlessness.
Hi James,
Thank you for reaching out; we really appreciate honest customer feedback because it allows us to better ourselves. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we are committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
Majority of whom I've looked up is accurate to the point its eerie. I'm a brave soul and can't wait to learn more. Thank you.
Hi April,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find out more about the people in your life.
We strive to assist our customers in any way possible, so if there is anything we can do to help you out with your search please let us know! If have a question, or need help with the website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
I feel that you misled me into thinking there was more on my report which led me to purchase the more detailed report. This report was the exact same as the original. Then you have all these hidden costs. I am going to report this to the Better Business Bureau.
Hi Jayne,
We're sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2014
I was using the service to verify info about a guy, but I wanted to know how reliable the info was, so I got a report about me too. So apparently my birthday isn't my birthday, my dad is my husband and I'm a US senator. Lol, ridiculous!! Don't waste your money!! I called the customer service line and they told me that happens sometimes. It's public records, how do they get that mixed up!! If they had shown someone else's marriage as mine, because we had the same name that would be fine. There are a lot of people out there with similar names, but showing my dad as my husband, I don't understand how that happens. They would only refund half of my money even though they don't provide accurate info. It's pretty much a scam.
Hi Elisabeth,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
Because this is a time of retirement for many of our classmates, they are both moving and going to mobile phones. Instant Checkmate has helped me locate many of them.
Hi Kathleen,
We’re so happy to hear that our service helped you find your old classmates. That's great news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 25, 2014
Locating family and friends. Unfortunately I lost my address book when I moved to a new area and could only be in touch with my immediate family... Hopefully I can reconnect with old friends.
Hi Esther,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends and family members.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 24, 2014
Most of the time you don't have a record on the owner of the number, other search engines do. I just checked a number I know and found you were not even close on the initial information provided.
Hi James,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
Excellent experience. Found information immediately. Clear concise and accurate.
Hi Paul,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 24, 2014
I am disappointed and confused because what was advertised versus what was provided, then the additional costs. What was provided for the advertised price could have been found free of charge. I paid the one month membership fee to view information that this site stated it provided, then had a woman telling me how important it was to get it. Then I was asked to pay an additional (One Time Fee of $19.99) to view the information and $1.99 to view it in PDF form.
I did pay both fees and complimented the pages that had current information, and was surprised at the amount of information you advertised having and the importance of checking and as in the advertisement I checked a known name to verify the information. The only current and correct areas of the Full or Advanced Report, the one that costs the additional $19.99, were locations, family and possible associates. You had no arrest record stated, but below in the "not likely" category it listed her full name and county of arrest, first but there was no date or mug shot listed, and I know firsthand the date of arrest, the charges filed, date of arraignment, and the date she accepted the plea bargain and the charge it was plead down to, as well as the sentence.
This site also advertised knowledge of firearms licenses, marriage and divorce licenses, and social networks, (in fact all of the major ones were listed) and there were none located for this specific person, so I attempted to change the search name to her maiden name and it went back to her previous married name, because that was the name the initial search was conducted under to ensure locating the arrest record. Her maiden name is listed under the aliases provided, as well as all previous married names, and incorrect spellings of her maiden name.
I am also concerned that the statement written on the advanced search state that it was a one time fee for the duration of my membership, but when I clicked on another name associated and asked for "more info" and clicked on the advanced search, it asked for permission to charge my card on file again another $19.99. So my question is, if I want to locate any information other than what can be found in a simple Google search, do I or am I required to pay an additional $19.99 for each person? I previously used Intelius (sp) and there were no hidden fees and the information was more accurate. I will try my name and a couple others to see, maybe your disclaimers at the top of each special field should be stated upfront, as well as the addition fee that people must pay to hopefully see the information that they thought they were paying for when purchasing a membership. Feel free to contact me, if you need more specific information.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize for any confusion you experienced during your time on Instant Checkmate, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
family members and friends as well as my own info and was again disappointed with the results - sketchy and lots of advertisements for premium service for extra money.
Hi Luisa,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2014
It's cool but it's just old. I was expecting new and current info. like from this year. My new marriage didn't even show up.
Hi Tiffany,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
This is an excellent application to easily locate that person you want to find! Even for a person with few computer skills such as myself.
Hi Jennifer,
We’re so happy to hear that our service helped you find the people you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 23, 2014
For some reason I have been cancelled from your service and it was not my doing. Can I please be back on the service?
Hi Charlie,
Thank you for reaching out to us. A senior member of our team will be in touch with you shortly to discuss the recent issues you experienced with your membership.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
I use an IPad Air & after paying for 3 months $44, it was impossible to log onto Instant Checkmate. I telephoned this company & got an apology, but would not refund my $44. The customer service rep. had no problem logging on with my info.; however she was not using IOS. Also, when I initially logged on, my info. as well as my husband's info. were inaccurate.
Hi Faith,
Thank you for reaching out; we appreciate your honest feedback. We apologize that you experienced technical issues when you tried to login with an iOS device. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
Not always accurate, leaves a lot out of reports such as marriages and criminal background.
Hi Evelyn,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
This is a very disappointing experience! I feel duped into purchasing, and discovering I needed to UPGRADE to get the same info I believed I was getting originally, which I could get anywhere anyhow. Much of what I was looking for could not be found... like my mother and daughter! I would like my money back!!!
Hi Kathryn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2014
I signed up for this initially to find information on family, and the information provided wasn't current and kept trying to charge me for more information. Less than an hour later, I called to cancel membership and associate said I would still be charged for the full month. Associate spoke to me very rudely and told me there was nothing she could do about a full refund.
Hi Angel,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
This site has the worst information. Most of what you find will be information you already know. It's just another worthless site that should be avoided at all cost. Most FREE sites give more information than this worthless checkmate site. A definite WASTE of MONEY!!
Hi Gray,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
Don't waste your money! After I submitted my credit card I started to do various searches and although it said certain information would be available, such as marriage and divorce history, nothing comes up. You get no more information than you can find for free. I called them immediately to cancel my membership, but was informed the only thing they would do would cancel the recurring charge, but not refund the one month membership plus separate PDF charge. Should have read the reviews prior to falling for this scam!!
Hi Nancy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 22, 2014
Most of the information is incorrect or not updated. It's somewhat hard to use. It does look so nice though, if it can actually find people easily with accurate information, that would be great.
Hi Will,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive due to technical difficulties. However, we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
Horrible. I'm looking for my parents marriage & divorce records (both deceased now) - did a search on both, even paid for the Premium report. I got their name and address... that's it! Complete BS! Want a refund or reporting to BBB.
Hi Cherylynne,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
This site is insane. Very little of the information is even remotely close to what I am looking for. It's all guessing and massive amounts of links to follow to even think you're coming close to finding someone you're looking for. Oh and if you want the "so-called" extensive information, you have to pay an even higher premium price with no guarantee that the information provided will be correct, so why bother. You should be ashamed taking people's money and getting their hopes up only to leave them with basically no more information than what they started with.
Hi Dorothy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I did a check on myself and found quite a few discrepancies. How does one correct this information?
Hi Carly,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I was unhappy with my original subscription (phone numbers were in process of being upgraded). Instant Checkmate is now far superior to any other search program out there. Thank you.
Hi Frank,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
It seems there are iOS problems because I cannot log in on my phone or my iPad. I have been paying monthly for my subscription, but I will have to cancel my membership if it is not going to get better. I have no idea what was changed on the Web, but it is not convenient for me to go use it on my laptop only. It has been happening for a couple of months for sure. Please let me know if you know anything about the problem. Thank you.
Hi Monika,
Thank you for reaching out to let us know about the technical difficulties you experienced with our service and iOS. We are currently looking into this issue and working hard to expedite a solution. In the meantime, please don't hesitate to contact us with any further questions or concerns. Our member care team can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
I learned about your service thru a friend. I purchased your services for 3 mos. I added PDF. I got my first report and it had negligible information. So I tried another report, on myself. I am listed as being married to my son, which I will be calling tomorrow to get that fixed. Other info was incorrect as well. And very brief. So I decided to upgrade to the Premium Report which I understood to be a 1 time $19.95 charge similar to the 1.99 1x fee to access & download PDF. That information was a waste of time, money, and effort. I am deeply dissatisfied and will be calling your member care center tomorrow.
Hi Tracy,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2014
The only reason I paid for this was to view criminal records for someone close to me. I know there are records but none showed. I have been suspicious of paying for these checks before, and am not happy with taking the chance on this site.
Hi Cherie,
Thank you for your honest feedback regarding your recent search results. We're very sorry to hear that you were unable to view criminal records for certain individuals. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 11, 2014
The problem has been resolved and I have been refunded. Thank you.
Original Review: July 21, 2014
There is mostly correct personal info but missing all locations and phone numbers. There isn't any correct social info. I want to mention stopping your added pop up about paying for the pdf before one has been able to search the info. It's misleading and not needed as the search wasn't very conclusive. I would like to request a refund of $1.99 for the prompted pdf info that's not needed.
Hi Stacy,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: July 31, 2014
I received a full refund. They did take care of the matter very quickly.
Original Review: July 21, 2014
Looked up myself first and the information was not accurate at all. Then I looked up someone I knew had a criminal record and no information was found. I cancelled within the week but was still charged $1.00 plus $22.86. I should have been credited not charged.
Hi Suzanne,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
I look for people a lot for process service. Your new current addresses could be a little better. Sometimes the post office is more current. However, this helps some.
Hi Stuart,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
It appears that there are too many charges for the same information and I did not receive what I expected to receive and paid for! I did get the PDF download but I am not certain I got what I paid for!
Hi William,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
You promise a lot but as far as I can tell you don't deliver. I did discover that as proceed through your site everything is extra. You can cancel me and refund my PayPal double payment - a real scam.
Hi Jene,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2014
I am a new member tonight. I did not plan to join. I just ended up here and started with a interest on old friends from back home. All was fine, until I felt misled about the premium package to receive the information that seem to be talked about in the beginning and I guess I didn't get it right, so I used what little change I had in PayPal, to open the account, but I won't or can't afford premium packages just for interest and fun. But it was interesting and enjoyable. Thanks.
Hi Mary,
We’re happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
Media
