Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
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- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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Updated review: March 28, 2015
I would like to update my review with I'm happy to say a good outcome. Checkmate was very professional and refused all my money that was charged to me. Credit card. I no longer have an issue with this comment and appreciate them handling my dispute fully and professionally.
I hope others will still use their website for information. I just want able to find what I was looking for. I'm sure others, may have better luck.
My main issue though was being charged without my consent, but checkmate was very quick and professional and as I said they refused me in full. Thank you Checkmate for resolving my issue completely. :-)
Original Review: Feb. 25, 2015
I was looking for court records of divorce and marriages and addresses. I was directed to this site and was supposed to be a free trial. I did a search and found nothing. The information on myself was over 30 years old and my husband's even older. I tried to cancel but found I was charged now 3 times 20 something and also another 9.95 I believe for as I said I have NO IDEA what it was for. I never gave consent for these charges. This was supposed to be cancelled. I continued my search I believed was on another FREE site but it appears instead was related to Instant Checkmate and I was charged on my bank statement recently for I have no idea what.
Besides the monthly fee that was supposed to be cancelled another charge from this company? I never found anything on Instant Checkmate. It did its long saying it was gathering information then went to done and have your report but no way to get this report? Or would only give the name and possible relatives, which were such old ex wives or others from over 30 years ago? No other information. This site claimed you would receive all kinds of information such as background info, divorce and marriage records, sex offenders, etc. I never was able to see any of this so wanted this cancelled before it was charging me. But it has now, been I believe charged to my account 3 times 20 something dollars plus an extra charge of I believe $9.95 for I have no idea what?
I never received anything but a name and possible relatives and very old outdated information, but not anything I needed or didn't already know. I would like my money back for a service I never wanted after seeing it did not really provide you with all these things it claimed to provide. Then to see I was charged even more than the monthly fee which I didn't even want was shocking. How do I STOP these charges and receive a refund for all these charges already made? If I go on to try searching what I THINK is ANOTHER search site that says it is FREE, I seem to keep getting the same search information, which is nothing more than names and old addresses from AGAIN Instant Checkmate.
My search seems to be defaulted to them or they have a lot of aliases you don't realize you're on their site. I just want to have the charges refunded that I never should have been charged and have my searching stop automatically going to this company. And no further charges made on my bank account. It would be very very inconvenient to have my bank stop the charges and refund those already charged as they would have to cancel my card and send me a new one, which I don't want to have to do, but I will have no choice if that is the only way to stop the charges and refund all the charges already made.
I cannot recommend this company as their claims you can receive all this information on anyone, is simply not true. This is crazy I believe I've been charged over $50 dollars now for nothing. Don't use this site and careful you don't get on their search site by accident. I would be happy to update my review to say Instant Checkmate took care of my complaint and refunded my money. As they certainly should. But I don't know if that will be the case as of yet.
Hi Sharyn,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us.
Additionally, in order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms.
Again, we apologize for any confusion with our billing policies. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 24, 2015
Thanks for the tool to view what others may potentially see.
Hi Brandy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 24, 2015
One thing I never did was go over my bank account statements and yesterday I just happened to be browsing through them. I noticed an unauthorized wireless transaction from "CHKMATE*INSTANTCHECKMA". My first reaction was Instant who??? I do NOT recall making any wireless purchases never the less did I authorised any type of payment or purchase to this provider or whatever it's best to call "it"...
My complaint isn't about phony advertising, fake promotions etc... etc... I'm here because I want my money back, I'm sure that the services you provide to the public are worth paying for or not, I don't know and don't care to know either. Just do what ever stupid "Process" needs to be done to prove it was an unauthorized transaction so I can have my money back. The sooner the better since my car runs on gas not water, and I put myself in a budget in order to save not to give it away.
Hi Jessica,
Thank you for reaching out. We are sorry to hear you had a bad experience with our site, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 23, 2015
I ordered a report from Instant Checkmate and was not really happy with the information provided. I paid $22 initially, then another $19.99 for the premium report. Not much I did not know already and most of the info was inaccurate. Additionally, if I wanted to look up any other person that may be connected to the one I searched, I had to pay another $19.99 for each additional person. It is not clearly stated what you are going to receive up front, as far I am concerned.
There is a note that there are no hidden fees. However, I was unaware that I had to pay an additional $19.99 for premium service, then small fees here and there to obtain current telephone numbers or current address information. You also receive lots of information about strangers, which I did not want to see. I think you should have an option to see "possible" other matches for the person you are researching. Finally, I was not given a receipt or order number for my purchase. This was not at all what I expected and I think the cost was much more than it should be. I would like the $19.99 refunded as there was nothing premium about this information.
Hi Dee,
We’re sorry we weren’t able to provide you with the information you were looking for in a standard report. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 23, 2015
Most info on all searches was very old and I don't want to pay more for updates.
Hi Kathy,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 23, 2015
I was very disappointed in the service. I was searching someone that I KNOW has a criminal record and it shows absolutely nothing in the way of any type of criminal history. Example of how I know is that in 2009 this person filled out a job application and left out that they were convicted of any felonies. About one week later this person was let go because they were told that the company's background check came back and it showed their felonies. Also there are a lot of other missing information and what is there is very vague.
Hi Jeff,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 22, 2015
I sent 2 e/m 2/17 & 2/19 requesting a change of BD from ** to the correct date of **. I have the premium report but need you to please tell me how to update & add the other features. I tried hitting the ALL buttons but it would not allow me to increase the report. So to sum it up. 1. Correct the BD to **, 2. Make this report so I can add on to the premium report I have now. Thank You for your help.
Hi Eileen,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 22, 2015
I started using Instant Checkmate about a month ago. I signed on for 6 months. So far I have found every one I've looked up with only one (1) exception. The service is fast and accurate and amazingly detailed. My goodness... how far we've come technologically in the last 10 years!
Hi Gail,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 20, 2015
This is a pretty lame site with minimal information. And even when I have upgraded for more information it was equally dissatisfying. This is basically information I could get for free if I felt like searching. And it's so minimal. No marriage records, no divorce, minimal criminal. Incomplete and incorrect addresses, etc and so on.
Hello,
We're really sorry to hear that you had a bad experience on our site. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 19, 2015
I am trying to find information on my great grandmother that gave my grandmother up for adoption. I tried Instant Checkmate and forked over the monthly fee to view any information that is not already easily found on the internet. Once it went through the search process, I received the easy info and the request for $20 more to the "Premium" report. Seems like a rabbit hole to keep you paying. Provided me with complete and total dissatisfaction.
Hi Brett,
We’re sorry we weren’t able to provide you with the information you were looking for in a standard report. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 19, 2015
I ended up setting up two separate accounts because it does not save your information, you put the email address in you know you used and it says no such email exists. So every time you are logged out you have to start all over and re-pay the same fee. There is no email from them or anything and no way to go back in to your account. I am not impressed.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when trying to login, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 18, 2015
I was grateful to have this one dollar trial period, the system is amazing, even if there are some repeats & of course I didn't get the premium reports. I was glad to be able to find my old band mates and sad but glad to find of my childhood sweetheart's demise & some folks I'd been wondering about, so thanks!
Hi Tad,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re happy to hear that our service helped you find your old friends. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 18, 2015
Results given were minimal without paying more. Things that I know about people already didn't show. Have to wonder if I did pay the extra cost would I have gotten accurate info.
Hi Robin,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 18, 2015
Only used twice, now I decided to join again, fabulous site...
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Feb. 25, 2015
I got a refund, and an apologetic employee apologizing all the way through the phone call while working on my refund. Great service and great efficiency on that. Still, that product is terrible nonetheless.
Original Review: Feb. 18, 2015
Seriously? Searched for myself and none of the information on there is accurate. Searched around my friends, none is accurate either while you claim to let us know more about that person. Really? Where is the credibility? Can I report for a consumer fraud on this? Ugh.
Hi BinHong,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 17, 2015
On Feb 13, 2015 I subscribed to Instant Checkmate for $22.86. Then I was told to pay $1.99 for PDF and then $19.99. Within a matter of a couple of hours I changed my mind. I was told I could only get 50% of my money back. I did not get any information on the person I was looking for. The rep I spoke with had a nasty attitude. I was told I could use it for a month since I had paid for it. I told him "I didn't want it. I want a refund of all payments." He said I could get $22.86. I want the whole amount that I paid $44.84 refunded to my account. No information was received, plus I didn't even keep the services for 5 hrs. I hope this issue can be resolved soon. Thank you.
Hi Eleanor,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 17, 2015
I just started this for fun. I've only searched one person and the info is right on. This is an interesting and entertaining site if you're bored.
Hi Sheila,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 16, 2015
Many of your records are not up to date, especially death records.
Hi Peggy,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 16, 2015
Not much information that was accurate about this person. Perhaps I had the wrong person, but it seems there is a mix up of at least two people in this report.
Hi Cate,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 15, 2015
Most of the info on this site is wrong or out of date. I even paid the extra for the premium report on myself. It was a joke so I will not be renewing my membership. But I will let everyone I know about this so they can let everyone they know, and so on and so on. Thanks.
Hi Tommie,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 15, 2015
Much of the information was incorrect or missing. I found Checkmate to be virtually useless, and cancelled my account.
Hi Bruce,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 14, 2015
I've had some success. But photos aren't accurate as far as I can see. Also what is with marriages and divorces? They are both the same dates. Last time I subscribed, you had the complete death date, now only the year.
Hi Frances,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Feb. 19, 2015
I am glad the company quickly responded and resolved the matter to my full satisfaction.
Original Review: Feb. 14, 2015
This felt like a ripoff! While generating the report, it said, found 1 criminal record. Upon payment, when I see the report, I don't see any! Are you expecting me to pay another $19 to see if there is any record? The report is pretty superficial for $22. Thankfully I noticed the recurring nature of this payment and cancelled it on my side. Not happy at all.
Hi Kedar,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 13, 2015
All these results I got here I found by myself also. For me it was a heart wish. I am searching a woman since for month now. She is serving the army so it isn't easy to get in contact. I thought with your help I can get the chance to contact her for a small talk. Just disappointed in this page.
Hi Andreas,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 13, 2015
Not a whole lot of information given. Usually old and outdated. Just basic info that you already know, for any additional information you must pay $20 each and every time. A big RIPOFF!!!!!
Hi Stewart,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 13, 2015
Well the person I was looking for is in fact the right person but I could have give you that information that I know but what about the criminal records? Why did I pay for something that I already know.
Hi Guillermo,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 13, 2015
I signed up for a 5 day trial on Feb. 7 for $1.00. Silly me thought Feb. 12 was day 5 and I had to call to cancel (a huge inconvenience in itself). Anyways she said it was cancelled and I would get a confirmation email in an hour. I call 2 hours later after no email and discovering they charged 25 dollars to my PayPal account. The woman that answered basically told me the transaction was complete so it was a done deal. I had to request a supervisor 4 or 5 times before she would transfer me (after telling me I didn't have to be rude...... well lady, get me your freaking boss!)
Anyways he gets on the phone and just spouts off their terms and conditions blah blah blah. My point is I don't want this service for the next month because it is utterly useless, I can find more info searching Google, so I had to argue with this guy for 10 minutes to only get a 50% refund! Seriously! 50%? So I just wasted $15 on NOTHING! I am livid and will let anyone I know to steer clear of these idiots!
Hi Barbra,
Thank you for reaching out. We sincerely apologize for your frustrating experience. We will look into your call with Member Care and follow up with the Member Care Representative to make sure that we do a better job of explaining the services that we provide. A senior member of our team will reach out to you to ensure that you are 100% satisfied with the resolution. We truly appreciate your business, understanding, and for allowing us the opportunity to rectify this situation.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 13, 2015
I went through the process of searching for Reynaldo ** and when all the searching was done, I got the names of the people I've searched for in the past but not Reynaldo **. This took a bit of time and I still didn't get what I requested.
Hi Bill,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 13, 2015
I received an email inviting me to find out about myself. No mention of any fee or charge. Well I spent too much time filling out the forms AND THEN never received the report about myself. If I were a cussing man I would utter some very disruptive words about how I feel. There is a song about a worker who sings: "Take this job and shove it" - well that is how I feel after being led down the primrose path by your site!!
Hi Wilbur,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 12, 2015
DON'T BOTHER! Signed up and looked info available for $1. Nothing! I get more from Google. Based on that, I decided not to upgrade for $20+ for more info. Had a feeling, I would be disappointed again. Checked my CC statement today and this company dropped a reoccurring charge of $29.63. It was not clear, and I looked, that they would do this despite the "customer service rep" saying it was. This site/service is not worth $1. Their business practices are designed by lawyer to be just on the legal side of a scam.
Hi Joe,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 12, 2015
Yes I'm very satisfied. Just started using the Instant Checkmate services and I'm finding all the info I need. This has made my job go a lot smoother. I will be giving your company a good report and definitely recommend your services to others. Thank you for asking.
Hi Jeanette,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 12, 2015
There are some people I just can't find even though I know they exist.
Hi Marvin,
Thank you for reaching out—we appreciate your honest feedback. We’re sorry to hear that you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. If there is anything else we can do to provide further assistance, please feel free to reach out to us at any time.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 11, 2015
I agreed to help my reunion committee search for missing classmates. Our 50th reunion is a few months away. Using this site mainly, I have found over 100 classmates. Other committee members are doing the actual contacting. I have so far called a few people where graduation information was sketchy. I would highly recommend this site for reunion planners. Men are easier than women; I have found that Ancestry.com provides excellent marriage records. Then, I take the new information back here to complete the search and obtain addresses.
Hi Sue,
We’re so happy to hear that our service helped you find your old classmates in time for your reunion. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 11, 2015
I've done several searches so far and each set of results came back within seconds, with the person I needed was always within the top 5 names. Enough data for date safety or babysitter check if needed, or can be used to monitor self or family in case of fraud. Also could be helpful in family tree research when dates are needed. There is one slight problem if you use Mozilla Firefox to access.. some reports will list same date for marriage and divorce, but not all of them. Overall it's a good value and in a format that is easy to read and/or skip through.
Hi Stacy,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 11, 2015
I have been using instant checkmate for some time now. When I enrolled, I mistakenly signed up for the monthly at 22.86 when I should have selected the 6-month plan. I am working on an ancestry project and this site is helpful in locating people. I planned to continue using this site for a long time; however, not at the monthly rate. That is just not cost effective. When I called customer service today, I was told they could cancel me effective tomorrow so I won't be charged for another month and then I could log back in and sign up for the 6-month option. I was hoping to get some fees waived so that I could continue on with instant checkmate. I probably will not based on this and will look for another site online.
Hi Lynda,
Thank you for reaching out. We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 10, 2015
I've gone on the white pages and found more up-to-date info.
Hi Tom,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 10, 2015
So far I have found what I was looking for. The one problem I have had is I have been hacked and have had to change my email address. I do not know how to change it on my log-in. My new address is listed above. The old one was a yahoo.com. Thanks.
Hi Larry,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. Your information has been updated, and if you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Feb. 27, 2015
After talking to them they corrected what they could and refunded my money. Thank you.
Original Review: Feb. 10, 2015
The information they provided was outdated by years phone # addresses. It showed that my wife was married to my daughter. Just lots of inconsistent information. I recommend being careful with info you get from this site. I was unable to get a refund after cancelling my recurring billing.
Hi Bill,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 10, 2015
For some reason, background checks are not working today.
Hi Dennis,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 10, 2015
The website gave very little information and wanted me to pay even more for more information. Then, I had my credit card charged for six months before I realized what the $22.86/month charge represented. The customer service line is well trained to talk in circles, refuse to answer questions and tell you tough luck, you're out the money. They are deceptive con artists, in my opinion and their whole operation is a SCAM.
Hi Jerry,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 9, 2015
What a scam! I tried to get an exact marriage date for my former marriage, and it said I could access that on my report if I paid a fee which I did then it asked for an upgrade charge to further access it and they charged me several times. All in all they charged for things I did not ask for as well as what I asked for that was not delivered. They apologized after cutting me off and talking to four different customer service reps on a long distance international call and said they would return half the money on everything but they still during the 30 minutes they had my credit card abused it and me. Don't use this service!
Hi Renee,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 9, 2015
I signed up for Instant Checkmate less than an hour ago and was very disappointed in with the service. First of all they lure you in with the original pricing scam, excuse me "scheme" for a complete background check. The information that they give you is so basic that anyone can find this out on their own. Then they start to bombard you with various other prices for what they consider to be premium information. Now this is what they lead you to believe that you paid the first fee for. I called to cancel with no hope for a refund. They told me that they had put in a cancel order in and would mail me a confirmation within 24 hours. The customer service rep. also told me that I still had access for a month since I had paid for it. This company may not be a scam but it is so close to being one that it should be flagged. Never Again!!!
Hi Rick,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 9, 2015
I am very impressed with your service, although I am very disappointed in one aspect. When I did a premium search on myself, I was dismayed to discover that almost no new information was provided. I'd really like that 20 bucks back since I didn't get anything out of it. If you can make that happen, I'd be more than happy to recommend this service to my family and friends!
Hi William,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your valued feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 9, 2015
Could not find the person for whom I was searching.
Hi Vera,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 8, 2015
Real cool, I found the person I wanted to.
Hi John,
We’re so happy to hear that our service helped you find the person you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 8, 2015
So as a basic report, it gives a few pearls but in general, there's little of use. The telephone numbers have not been accurate at all for contact, in fact, free White pages shows more. Doesn't inspire me to pay the $20 bucks for premium data.
Hi Robert,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 8, 2015
The search results yielded nothing more than I could find on google. The site had constant pop ups to upgrade or pay for advanced search features. If you really need a background check, it's cheaper to hire a professional. Also, their 5 day trial period apparent includes the day you signed up, so you effectively get 4, not 5 days. At least when I called to cancel and complain, the rep was very nice and they refunded the crazy monthly charge since my interpretation of 5 days was different than theirs.
This site might be useful for people who are too lazy or too inexperienced to do basic searching on their own. The search results were nothing outside of what I could easily find using google, the only potential benefit I could see is that it provided those results in one shot. But given that it would take me only a few minutes to find the same results and given how annoying the pop ups were and how they seem to nickle and dime you for everything, I can't recommend this at all. Also hard to take seriously when part of the search results include your astrological compatibility...
Hi Stephen,
We’re sorry to hear that you weren’t happy with your report, and we apologize for any confusion regarding our trial period. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 8, 2015
The reports are easy to access and readily available to check just what I want to see.
Hi Luis,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 8, 2015
Convicted murderers have a clean report from you. Pamela ** has numerous felony convictions, a marriage and divorce from Francis **, and there is ABSOLUTELY no note of this. Public records can be googled on the internet - for FREE - that have this BASIC information.
Alexander ** of Kingston, PA (who you correctly stated lived in Staten Island, NY - has SEVERAL PUBLIC CONVICTIONS reported in the New York Times, Daily News, etc.). He plead guilty to Manslaughter in Staten Island, NY (He killed his own child). Convicted of failure to pay child support in Kingston, PA and was put in jail for a 2 year sentence. Then just recently, he was convicted of aggravated assault and sent to prison by PA State and served his time under the auspices of Luzerne County PA.
I would like a refund. You failed to find ANY well publicized convictions in well known and well documented states that keep EXCELLENT PUBLIC RECORDS!! You are TERRIBLE, I WANT MY CARD CREDITED BACK IN FULL!!
Hi Pam,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 8, 2015
I have found several leads trying to find my parents, my mother.
Hi Jennifer,
We’re so happy to hear that our service helped you find your family members—that is great news! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Feb. 11, 2015
Amazed at the company's responsiveness! I received an email offering a refund which I didn't need because I certainly got my money's worth. I just thought they should know that site navigation was difficult.
Want to add that the search engine is extremely fast and the information given (age, past cities, related people) is very helpful in deciding which person to choose for more detailed information. That detail includes previous addresses, phone numbers links to social media. Very helpful in determining if this is the person you are seeking, especially when tracking down old friends and past co-workers.
Upgrading to four stars based on the company's responsiveness and quality and quality of information that you can find there. Will take it to five stars when site navigation is more user-friendly.
Original Review: Feb. 8, 2015
Could not scroll down. Pages jumped past information. Other information was covered up by banners for additional services. On the upside, I was able to locate many old friends and now have contact information for them. That was great!
Hi Gail,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 8, 2015
They advertised all records - criminal - marriage - divorce. I ran a friend with several marriages and divorces on other sites but not on Checkmate! One divorce is where he lives now couple are where he lived previously, they have the residence record. He is on several public sites, again didn't pick up. I paid extra for my personal record..... didn't pick up records in Denton County, Tx where I was a Deputy and/or residence there!!!! Didn't pick up residence in Coalgate, Coal County, Oklahoma where I lived most of my life..... nothing on foreign travel/living for about 10 years.....
Hello,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 7, 2015
I have used your site to locate people for a 50-year class reunion. I have had good luck finding many. Also, sometimes I need local addresses for a church group or an old work group. This site is the most expensive that I have used but has also had the best consistent results. I also signed up for your reverse phone look-up because of my curiosity factor. I never answer my cell phone with a number that isn't recognized. So I look here to see who has called. I have had primarily good results. Some that it can't find are probably blocked calls of advertisers.
Hi Tenna,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your classmates in time for your reunion. That's wonderful news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 7, 2015
This service is crap. There is no information on there that I couldn't find on my own by searching the internet. In fact, I found more information on my own than this service provided. I have cancelled the ability for a reoccurring fee on my PayPal account.
Hi Colleen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 7, 2015
Even though the promotion I accepted was to be for one month only, there was recurring billing. As a professional, I needed specific information about specific people in order for the service to be worthwhile. It fell far short. It might be helpful in finding out if your neighbor is a sexual offender, but anyone can go online and get that information without paying a monthly fee.
Hi Jim,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 6, 2015
The technology has risen to the point that the cost should have went down by now. Too high.
Hi Roderick,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We deal with a massive amount of data and there are many complexities of filtering the data to display in our reports. We are also competitively priced with regard to our industry competitors. We sincerely apologize for your frustrations, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 6, 2015
The information obtained was inaccurate and out of date. It was very disheartening to know that you pay 22.86 for potential information that is not correct. I would not recommend anyone using this site for anything.
Hi Michelle,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 6, 2015
Overall, the service is fair: i.e. About 5 or 6 out of 10. Too many obvious items are inaccurate or missing. "No hidden fees" and the first thing we see is 19.95 for "premium content". Right. Could have stated that more clearly at first. I would pay for "premium content" if I were sure it had some real added value. I'm reluctant to try at this juncture, have been cheated by info sites before.... At least there is a bit of info available. Not what I expected. Additionally, the site is very hard to use with an Ipad IV from Apple.
Hi Dan,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We do realize that our mobile customers, particularly those using iOS, make up a large portion of our users, and we are working hard to make the site more compatible on these devices. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 6, 2015
I've searched for many people I know, and even those with criminal backgrounds, divorces, etc. show no information. I think you need to be more upfront that you're only able to provide a small % of what is out there. Your initial advertising is extremely misleading; approaching the point that I am considering a chargeback.
Hi Ian,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 6, 2015
I signed up hoping to see a full report only to find out into the process that you need to sign up for the premium with additional charges to see the whole report. I basically paid 22 dollars to see only my basic personal profile which is not even updated, ridiculous. You cannot even cancel online. You need to call to be able to do that, which I did immediately 20-30 minutes after signing up. Horrible experience. I feel duped.
Hi Alex,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Feb. 13, 2015
I have changed my review on this company from one star to three. Their customer service response since I posted this complaint has been stellar and I have been given a full refund. I give them (and Ashley G., Dir. of Member Services) high praise for being so responsive and concerned with my satisfaction. I would probably give them four stars except for all the time I had to spend getting to this point.
Original Review: Feb. 6, 2015
I was pulled in by their ads and even went for the additional charges for the PDF printable report ($1.99) and "Premium" report (Basic report $22.86, Premium an additional $19.99). What I got was page after page of blank paper, information easily found on the internet by any amateur, terribly outdated information, missing information that should have been easy for them to locate, and associates and other information about people who have absolutely no connection to the person's background I was checking.
The address given is from years ago and is of a relative of my subject, not my subject, and no marriages or divorces were found - although there has been at least one of each and maybe more. There was also only one criminal charge found although there have been more. I paid $44.84 and got absolutely nothing of value - nothing new, and pages of information about people I care nothing about. I feel totally scammed!
Hi Robin,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. We work hard to get as much data from public records as possible, and we are just as frustrated as you are when we can’t provide our members with the records they want. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 5, 2015
I am trying to locate property owners and for the most part, I have been successful.
Hi Ronald,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you needed. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 5, 2015
The main thing I wanted was marriage records and this only worked on one search because the name was so unusual. Therefore, I am very disappointed in the service. Lot of information. However, I am a long time computer person (over 50 yrs) and use to set up systems. Most of the info is too general and most info was worth nothing. I have difficulty understanding what you can get the Middle Initial and age and bring up someone with name of Miller and then cannot use this info to check Marriage and Divorce and Criminal records except to ask for more and more money from your customers.
Hi Elizabeth,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: March 13, 2015
Customer service called me and it was a pleasant and very satisfactory conversation. She took care of two situations for me that I appreciated very much. I thank her and your service also.
Original Review: Feb. 5, 2015
Somehow you have an old email (**). I can't even get to that add any more. I update and change my pw, email but nothing happens to log in. I called last night and finally a nice lady got me logged in. I want it fixed or I will cancel everything. Sorry, but it is very frustrating.
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 4, 2015
This is a good site for finding lost friends or relatives as well as if a new roommate/date has a questionable history or not.
Hi Sarah,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 4, 2015
The site is nicely set up to make you think they are searching for information. Then they tell you click here for more information, then another wait for search ensues. Then after a few minutes of this, once they think you are attached enough to see the reward for your time, they try to charge you some money in the teens. When I decided to leave the site, a popup window says be a member for $1 for 5 days. So I pay with PayPal. I get my info (a search on my name to test), but it is just links to Facebook and other media that may or may not be mine. Over half the links were not even about me and any time it looked like they had some useful info, I got the screen to pay for the premium data.
So beware! Smooth looking site, good web programmers, and maybe good support, but no accuracy and lots of tricks to harvest your money, just like other commenters mention.
Hi Gabor,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 4, 2015
I feel disappointed and I want a refund - it is false advertising. I gave you a search of an individual and even though you obviously knew the D.O.B. you ran searches with just name and want 19.99 additional to do "real" search. I am going to yelp your scam.
Hi Sarah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 4, 2015
When I checked a certain person I was given a first initial and last name and city. But when I purchased the premium I received no information that pertained to that person. I feel ripped off.
Hi Rene,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 4, 2015
Had good success because with the class commencement program providing full names & knowing all are same age, helps with hit rate. Plus identifies deceased. Be nice if more had the email, only occasionally is that provided. I have recommended to several other classes & even found a few of their lost to show the benefit. There was a key one (class officer) - I found city, but recent marriage did not produce new husband's name.
Hi Tom,
We’re so happy to hear that our service helped you find your classmates. That's great news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
This is by far the worse use of money I ever spent. The info you get is at best minimal and it will cost you $20.00 just to find out there is not much more if anything. So far I spent $65.00 in a matter of hours and got nothing of use. Simply put I was robbed.
Hi Kenneth,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
Very easy to use and very, very helpful!!!
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
There's nothing that the report stated that I couldn't discover by simply completing a "Google search". Wasted money on this sham. Showed me ZERO criminal record results, even when searching someone I know personally with an extensive criminal record. This is misleading in its advertising and you get hit with a 20 dollar fee if you want to know what you paid for initially. Fool me once....
Hi Cass,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
Even after you make a purchase, they keep harassing you to buy the "premium package." Also, despite the fact that they clearly say that they "don't believe in trial packages," they will offer you a $15-day trial if you try to close the website just before purchasing. No one likes a company that says things like "we don't believe in trials" just to get more money and then offers a trial the second a customer might leave.
Also, the information is often EXTREMELY outdated (my mother was divorced in 2001, it shows the record (only for the divorce) but keeps her marriage name as her official name). It also fails to include her two other marriages and subsequent divorces and her traffic violations. All in all, I can easily say that I could have gotten all of this information myself for free by doing a few searches of google and yellow pages (which is where they get a lot of their information from).
Despite the fact that they say we have to pay so much is because they have to pay a lot to get the information, this is not the case for most of it. Sure, they pay some employees, but they use a lot of free websites to gather info (from what I've seen, but I admit that I may be wrong). You also have to pay an "administrative fee" to be allowed to get the PDF of your report, which is just ridiculous. Administrative fees are supposed to be charged only when it adds to a company employee's workload, which auto-generating a PDF does not.
Hi Patrick,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
I have used InstantC heckmate in the past and have always found it to be most helpful and accurate.
Hi Richard,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 3, 2015
I feel like this was a complete waste of my money. I searched for information on several people and I did not find out anything I had not already found when searching on my own. In fact, I found far more information doing my own searching than I found using this site. I was hoping that this site would have more detailed information but it does not. I am very disappointed.
Hi Emily,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 3, 2015
I enjoyed seeing this info. It will help in my ancestry search! I wish I could have deleted records that do not pertain to the persons I was searching. I recommend this highly. I could not afford the premium package. Thanks and God bless y'all!
Hi Jackie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you needed for your ancestry research.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 2, 2015
When ordering the service, I was under the impression that I would get reports about the people I looked up. This is not true unless you buy an upgrade. I can't even print off the little bit of information that I do get. I have looked up several people and their marriage and/or divorce information is not available. It doesn't tell you if they are an offender, it just says that there are offenders in the area. I looked someone up today and it said it found 5 matches that live in Kansas, but none of them had any Kansas information at all. I looked myself up and it had me living in houses I've never been to, let alone live there. There is nothing given that constitutes calling this a report of any kind. I would love to have a refund, but live and learn.
Hi Barbara,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 2, 2015
Some of the information searched is not accurate, also it doesn't display arrest information most of times for individuals who has a criminal record.
Hi Elizabeth,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not accurate. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We will contact you privately to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 2, 2015
This information was of no value to me. Very little accurate info. Credit my account.
Hi Anne,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Feb. 2, 2015
I thought I was being charged 22.98 and was charged more than $44, for nothing. I have read the report and it is incomplete, I know some of the criminal history and none listed!!! What a waste of money and time!!!!
Hi Misty,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 2, 2015
What happened to me was I needed someone's current info on address. I got 5 charges first weekend in January 2015 drafted from my checking acct. Last night again, February 2, another $23.09 deducted. I have tried on numerous occasions to get my money returned.
Hi Melody,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Feb. 2, 2015
I like the fact that you list previous phone numbers and addresses as well as other POSSIBLE matches. Overall I am satisfied with my purchase. However I feel that what I paid is fair enough and I shouldn't have to pay additional for the "extra" and "premium" info that you have already - it would make the cost just not worth it. Great tool for current and past contacts!
Hi Christina,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Feb. 1, 2015
Not always sure that the top information is the current. Sometimes it flips back and forth. I'm trying to verify addresses and move people to their new places. Sometimes the information is not accurate.
Hi Kathy,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 31, 2015
Extremely disappointed that I had to pay TWICE for the same information. The initial report indicated you had criminal records on the individual I was searching and when I paid an additional $19.95 the report I obtained did NOT HAVE criminal records. Then you have the audacity to want $1.99 more just to download a PDF. Disgraceful tactics and I will be contesting the charges on my credit card as well as reporting you to the BBB.
Hi Jeff,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Updated review: March 5, 2015
I was satisfied with their response to my compliant.
Original Review: Jan. 31, 2015
I think Checkmate is a tool you can use to start a background search. However, the amount of detail and accuracy of data is limited. I understand some of the nuances of this challenge. However, to the inexperienced researcher, the feature creep pop ups are just horrible. One screen of information leading to another pay as you go screen. Before you know it, you have spent around a 100 dollars and for what? When I compare checkmate to my own ability to research using free or comparative products, I can only use it as a starting point. Good luck in the future.
Hi Andrew,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 31, 2015
This is not up to date. Even on myself I saw many things that did not make sense. Phone numbers - how can you not have people's phone numbers!
Hi Eve,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 29, 2015
I found the report to be very limited and I paid for the premium report. I ran it on my sister and knew what to expect and 3/4 of the info was missing. Cancelled my subscription. Very disappointed.
Hi Connie,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Feb. 6, 2015
The company has very sincere customer service, that is very concerned on pleasing the customer. I am happy about the resolution of the problem. This service could be helpful in finding some information if the information is available to be found.
Original Review: Jan. 29, 2015
It is not worth the cost for the inaccurate information that is received. I decided to try this service and tested it on myself. I have been married and divorced twice and I had to use my maiden name and both married names and it still did not associate me with my first ex-husband. It did not give any info on either of my marriages or my divorces (which was explained to me that not all information is public record). It did not show any of my social medias. I was able to go straight to my social media through Google. So this should have been public record which did not come up on any of my three names search.
You can cancel your membership but you still have to pay upfront for the services. So I suggest if you are curious enough to try the membership I suggest only for 1 month membership even though more months are cheaper in the long run. You do not get your money back at all. This is an expensive lesson learned. I used the site for maybe at the most 1 hour and found nothing more than what was already known through searching through Google for free and cost me $60.00.
Hi Becky,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 29, 2015
It is okay but it is limited on certain things and inaccurate on others.
Hello,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 29, 2015
Very thorough - fast return of information. To obtain this information it is often necessary to make judgment calls. I have been told different versions of certain statements - not intentional or lying - just guilty of "omission." Great site.
Hi Ruby,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 29, 2015
None of the information that I have been provided with in my search to find relatives has been accurate. I am extremely disappointed. The extra charge for a so called premium report has proven to be anything but.
Hi Mary Anne,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 28, 2015
The phone number search has been very helpful for me. The information appears accurate and is quickly delivered.
Hi Karen,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 28, 2015
I was charged an additional $15 with my order with no explanation. My e-mail inquiries about this charge went unanswered and the charge was never removed from my credit card. Most of the information I was truly interested in requires even more charges to access.
Hi Diane,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that you had problems with billing. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 28, 2015
If all you want from this sham of a company is an address and social media info go to the Internet and get the info for free! This is all you get for your $22.86. They leave out the detail that in order to get the important data like criminal, credit etc. you'll need to pay another $19.99. But they do not tell you this until after you pay the $22.86. This company performs outright deceit and should be banned from doing business on the Internet and the FBI should take a look at any company that is in the business of duping the consumer.
Hi Barbara,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 28, 2015
Info I requested on few people has come up incomplete. So far, it’s not worth the money spent to subscribe.
Hi Vicky,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 28, 2015
The good news is you don't know me. No maiden name, first husband of 14 yrs., children, listing one state never lived in. Same as all other sites which give misinformation on self and others. Pay? Lol. Invisible can be nice as no one has known my location on computer either. If you got money to waste, go ahead but the only info you can verify to be true is yourself.
Reviewed Jan. 28, 2015
I have been divorced with a name change for over 9 years now. No record of my marriage or my divorce is on your site. I found out the person stalking me has a criminal record (from the police). You do not have that available unless I pay more money. I feel like I was ripped off.
Hi Kathleen,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 28, 2015
Information on your site is not accurate up-to-date information for the price.
Hi Jesennia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 27, 2015
I was checking on a man who I have been dating and found out he had lied to me about various things so wanted to check his personal data. The data you show is very out of date. He has lived in his current residence at least 4 years and the addresses you show are very old addresses. Not much help to me now.
Hi Carol,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 27, 2015
None of the info was up to date.
Hi Mark,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 27, 2015
On their sign up page they say no hidden fees. I signed up for the PREMIUM package. Silly me, I thought I'd get the information I wanted. If you know a person's name it will give you an address and a bunch of junk you didn't ask for. In order to get a phone number or do a reverse phone number check (if you don't have a name) they want you to pay more. It's only 1.99 at first glance but if you read on, they bill you at a rate of monthly so it's 1.99 a day. Very deceptive indeed. So in essence it doesn't cost 25 a month it costs about 50 a month. In my opinion it is a big time rip off. Paying for premium should mean exactly that. They don't tell you about the extra fees up front. As the saying goes buyer beware. And because you aren't happy sorry they still nail you for a month of nothing.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 27, 2015
I purchased a premium background check on myself before applying for a job working for a friend. The application requested any criminal records be listed. Having gotten into some minor trouble as a young adult, I enlisted Instant Checkmate to be sure of accuracy. Nothing turned up on my background report that I paid the premium report price for, so I figured I could check no to the criminal history box. Months later I received an offer contingent upon a background check. No problem, I pre-screened myself with Instant Checkmate right? Well, turns out Instant Checkmate was inaccurate and I had the job offer rescinded - my fault I guess, but I went off of information I paid good money for, and ended up losing a $72,000 a year job offer with the largest University in Michigan. I paid them $43 to lose $72,000.
Hi Michael,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 26, 2015
I really got the info I needed!
Hi Erica,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 26, 2015
I was amazed at all the information I found on myself.
Hi Carolyn,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find the information you needed.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Feb. 5, 2015
The customer service representative contacted me and explained why the report had discrepancies. I was offered and accepted a refund of the fee I paid. Thank you for addressing my concerns and refunding the fee.
Original Review: Jan. 26, 2015
I ordered a background report from this company on a person I know has a criminal record. The web page advertised you could get access to police and criminal records. I performed a search and selected the report for the person I was looking for. I paid the $22.98 fee and viewed the report. It was rubbish, riddled with errors and inconsistency. It contained records of the person I was looking for mashed in with records of other people with similar name. It did not even pull up the arrest records of the person in question.
The report told me the person I was looking for did not have a record existing, although I know there are at least 2 this year - they are in prison now. They gave me the arrest report of someone who didn't even have the same race or name as the person I was looking for. When I got to the arrest records, a pop up came and told me that it did not find arrest records for her but for $19.99 the database would do a premium search.
Frankly after paying $22.98 to find out incorrect information and silly information like astrology sign and amazon wish list settings, I was not about to put down more money for more incorrect information. I do not recommend this service. It did not provide me with the information I was looking for and worse, is providing information on unrelated persons. That might lead to libel or slander charges if I acted on any of the information in this report.
Hi Dorothea,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 25, 2015
I have to repeat the process in order for info to come up.
Hi Karen,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 25, 2015
Good job. Hope it will be more thorough reporting and more information in the days ahead.
Hi Ryan,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Jan. 31, 2015
I recently used the service for the background check called: Instant Checkmate. At first I could not understand the information that was shown as it appeared to be a compilation of two or more backgrounds. I made this known to the service and a "general" explanation was offered as to the accuracy. I was skeptical and concluded the conversation.
I was therefore surprised to receive a phone call from a customer relations individual who took the time to explain the procedures to follow. He immediately offered a refund as he understood the problem and made every effort to determine that the issue had been settled to my satisfaction. It was, and I commend the follow-up and the professional manner in which the issue was handled and would recommend the site and suggest, as was indicated, that any user should use the premier service for a complete view of a background.
Original Review: Jan. 25, 2015
I signed for a one time view of a record and after providing the required information, I received a report with a address that had not been used in twenty and a location that had not been lived in for that time. Half the report concerned another individual who is half the age of the individual being sought. The entire process of the site is to have a "come on" for a premium service--or the basic information that you believed you had paid for. When the company was contacted the only explanation was that they had limited access to information and could not tell if it was timely or accurate and perhaps extra money should be paid... "to see other information." This site is bogus in its representations and not recommended unless you want to continue to put coins into "their information slot machine." You will only receive lemons to view.
Hi Jeffrey,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 25, 2015
This company promotes personal information about individuals on their complete background. However when you click to start the process it makes you believe that you will get the accurate information so you pay and then the report is a complete joke. Most of the information cannot be determined if it's actually the individual or someone else with a similar name and doesn't give you any more information then if you just Googled the individual for background information. Don't pay for this service! You will be sorry!
Hi Gina,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 24, 2015
With just the bare basic subject knowledge, I have been able to satisfy my curiosity on who is who and who is what! I have also been able to track down a few old friends I have been out of touch with since my (ten years of) army days, years ago.
Hi William,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends. That is great news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 24, 2015
This is a joke. I just purchased the one-month membership. Since there was nothing there of any use, I had to pay the additional 19.99 for more information. Again, there was no information that I hadn't already gotten from FREE public records. I requested information on a person that I know for a fact has a long and active criminal background and yet nothing but the last 2 recent arrests was there. Again, free public records. What part of "background" did I miss here? A waste of money and time.
Hi Cynthia,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 24, 2015
I found it very easy to operate and get information I needed which was address and phone number.
Hi Juanita,
Thank you for your positive review and high rating! We're happy to hear that our service helped you find the address and phone number you needed.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Jan. 28, 2015
After a response from Instant Checkmate and an unexpected phone call from my last review I am changing my rating. They have excellent customer service. Their are many people that have same name and I can see where there can be some confusion in compiling records.
As they said in their response to me some jurisdictions do not release certain records to the public, so they are unable to provide records for people living in certain areas. Users of this website should use their own judgment to determine if the information they receive is about the person they are searching for or if it for someone else with the same name.
Original Review: Jan. 23, 2015
From what I have seen most of the information on this site is wrong. The names and date of birth were correct. Some of the phone numbers are also correct. The rest of the information they give is a guessing game if not just plain wrong. Their site is putting up information from other people with the same name and misleading people letting them believe it is for the person you are looking up. The worst part is after paying $22 for a subscription they want you to pay another $19.99 to view the information they said they were going to show you for the $22.
Reviewed Jan. 23, 2015
Great site. Easy to locate old friends.
Hi Anna,
We’re so happy to hear that our service helped you find your old friends! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 23, 2015
If you happen to be a survivor of domestic violence this is a helpful tool to use.
Hi Michelle,
We’re so happy to hear that our service is helping you protect yourself from dangerous people.Thank you for the positive feedback and high rating, and if you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 23, 2015
I was very disappointed, as this report did not have the latest convictions and judgments!
Hi Dave,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 23, 2015
Evidently due to a problem with the company's technical set up, an account was never created for my application. HOWEVER there was no problem taking my money ...TWICE...within seconds of each other. Of course I am told that a refund has been issued and that I should have my 90.00 in 5 business days. No report though. And the only way that I can get one is to pay yet another 45.00. Hmmm.....
Reviewed Jan. 22, 2015
Lots of useless information. Very long page that had nothing to do with actual person. I had no need for sex offenders in the area. Had no need people that could be a close match or the close match offenses, but this was 90% of the report. Local county report turned up information 15 years old that this service couldn't. Cost an extra 2 bucks just for useless PDF. Good for looking up old addresses but that's about it. Go somewhere else for information. Cost $22.86 RECURRING CHARGES!
Hi Joe,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 22, 2015
I feel the reports are very non comprehensive and there are too many additional add on sales for more reporting. The reports that I pulled are non conclusive. No marriage and divorce records on the persons I pulled. I pulled my own record and it's old. These reports are not current at all. There was nothing of interest in my reports that concluded anything I was looking for. I will be leaving the membership of this site.
Hi Virginia,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Updated review: Jan. 23, 2015
The company has issued me a refund; I hadn't expected this to be done at all let alone immediately. Their public response is fairly clear. When I signed up caps lock was on inadvertently and so I expect that when I went to log in to check if it had been canceled was unable to and so figured it had been done. This was a couple years ago so I don't really remember. Regardless, they have done what I consider to be the right thing and I am grateful for that.
Original Review: Jan. 21, 2015
I wanted to check on someone and did, it was lower cost to sign up and try and cancel later. I forgot to cancel and was not notified and didn't recognize monthly charge on credit card. Accidentally noticed it today when I did a web search to check on someone and found myself in the site and when I went to pay for a search found I had been signed up for over a year. I am afraid to check on how long. When I called support to ask for the password they informed me that the sign up had informed me that it would renew monthly. I wonder how many senior citizens this happens to. Also I had signed up with caps on and that is probably why I thought that I had ended the service. I couldn't get into the site because of that.
Hi Tom,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 21, 2015
I am so happy!!! I have been searching online for months because I KNEW I remembered hearing a story about a creepy guy down the street. Could not find him in the sex offenders reg but came here and found out he changed his name awhile back but not his license so when arrested they used old name... He is BACK in jail where he belongs. Way away from children!
Hi Courtney,
We're happy to hear that you were able to find out the truth about an individual living in your neighborhood. One of our main goals is to help people protect their families by helping them learn more about the people living nearby. If you ever have a question or need help with our site, please feel free to reach out to us directly at (866) 490-5980. Our US-based member care team is available 24/7 to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 21, 2015
I was doing a background check on myself.
Hi Barbara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 20, 2015
You were the only one to report on an individual's demise. Keep up the good work.
Hi Raul,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 20, 2015
This site is helping me reconnect with all kinds of Old High School classmates of 20+ years ago. Also helps as a backup for using couchsurfing.com and allows me to more safely open up my home to people. Thank you for your investment in such a powerful tool.
Reviewed Jan. 20, 2015
I am VERY dissatisfied with the lack of information contained in the report especially the PREMIUM update. According to the information provided, certain data was found and would be provided. That is terribly misleading as it was NOT the case. The report information provided was essentially worthless and even mere pedigree information, (e.g. telephone number) was old and no longer in service. There is no way I am going to accept payment of the fee incurred for this lack of information. I will be taking this matter further and requesting a total refund.
Hi Madeline,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 19, 2015
I always have trouble getting my information. The first attempt says the user name is already in use or the password is incorrect. It takes a very long time for me to get my information. Otherwise, I like the site. This time I put my own name in for a search. Please let me know if I am doing something incorrectly. Thank you.
Hi Patricia,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 19, 2015
I paid my $20 and got a report that had nothing of value in it. Everything that I wanted to see (i.e., criminal background) required additional fees. EVERYTHING. The only information that my $20 had was data on his driving record. I immediately cancelled my account - and doing so meant I never even got a receipt. Smacks of fraud.
Hi Kevin,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 19, 2015
I signed up for the 25 dollar 1 month. Only got general info and when requesting more, I had to upgrade to the premium report for 20 more. Afterwards I got the same general report then Instant Checkmate asked for another 20 to download the detailed premium report which I did NOT do. So I'm out 35 for nothing! Scam.
Hi Danny,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 19, 2015
I expected it to be more pricey but relieved when it was not.
Hi Angel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 18, 2015
You keep having people add more and more and just when I think I've paid for unlimited everything I am billed $19.99 for a single report. Had I known it was that much I would never have done it.
Hi Justin,
We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, so we are unable to provide records for people living in certain areas. Additionally, when premium data is available, we must pay to access these records, so we must charge a small one-time fee to compile premium reports for our users. We sincerely apologize for your frustrating experience, and we will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 18, 2015
Marriage and divorce records - Search went swiftly this search and hope I can locate what courthouse my records are located in quite swiftly also.
Hi Sylvia,
Thank you for your feedback. We're happy to hear that you were able to find the marriage and divorce records you were looking for. If you ever have a question, or need help with your search, please feel free to contact us directly at (866) 490-5980. Our US-based member care team is available 24/7 to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 18, 2015
I get basic information on people. It is similar to other public information databases. I am satisfied, but would like more in depth information with the subscription service.
Hi Thomas,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 18, 2015
I took advantage of the 5-day free trial, and I've looked up some friends and relatives, even some I know their 'history'...all information was up to date and relevant. Thanks.
Hi Carolyn,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you're enjoying your 5-day trial!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 18, 2015
Most of the telephone numbers are not working numbers, outdated information.
Hi Sandra,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 18, 2015
I was looking for my best friend and found four numbers and two were disconnected, one just rang and the other was my friend's ex husband number so maybe I can get in touch with her that way. My info was very accurate.
Hi Victoria,
Thank you for your feedback. We're so glad to hear that our service helped you get back in touch with an old friend. That's great news! If there is anything we can do to provide further assistance please feel free to contact us directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 18, 2015
Even just the trial was very useful... can't wait to get full access.
Hi Deanne,
We’re so happy to hear that our service is helping you find the information you need. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 17, 2015
The information I am finding is not correct and to get the "additional" info, you want to charge more money? The initial info isn't right, why would I want to pay for more?! Incredible disappointment.
Hi Mary,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: Feb. 5, 2015
I posted a review about the problems in information and received a phone call from Instant Checkmate and they were helpful and even gave me some pointers. I can't give it a 5 because of errors but I can say I'd give them a 4.5 now. Customer service is 5 star!
Original Review: Jan. 16, 2015
Love the site but finding a lot of misinformation on people. Quite a few areas seem incomplete. Or there's the correct name and info with the wrong picture. Thus far not as accurate as I thought.
Hi Donna,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed Jan. 16, 2015
I read that doing record checks may help when researching your family tree, so I decided to give this a try. I don't think your program was designed for that purpose. This was still a learning experience for me about what is public. Thanks.
Hi Linda,
Thank you for your feedback. Many of our customers use our service for researching their family tree or long lost relatives. However, some counties do not release certain records to the public, or they may not update their databases annually, so this can potentially create gaps in our data. A senior member of our team will contact you to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 16, 2015
All records provided are incredibly accurate. I had no idea that records of all previous addresses would be available.
Hi Ramon,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 16, 2015
Turned up deceased. Would have liked more on criminal records, esp. of sex offenders and more relatives. He had children not listed which made search a bit harder. All in all, worth it.
Hi Georgia,
We’re so happy to hear that our service helped you find the information you needed. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 15, 2015
I paid to obtain information related to my ex-husband, whom I divorced in 1996. Before the purchase, the website indicated 11 arrest records were found on him. When I made the purchase, there were no arrest records at all, and not even my marriage was listed in the report. There was a lot of information for other individuals that didn't even have the same name (different middle name). Totally useless, deceptive and a complete rip-off.
Hi Catherine,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 15, 2015
I found an article on Sony's Social Life News regarding Instant Checkmate and followed the link to their site. After viewing what they had to offer I proceeded to leave because of pricing. The next window that comes up is offering 5 days for $1 for very limited viewing reports. Wasn't really worth the money, but it was a novelty. Five days later they falsely charge me almost $30! I am pissed! I will be in touch with a lot of people on this! Stay away from this company! Corrupt business practices!
Hi Brett,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Jan. 22, 2015
The company did contact me as publicly promised and promptly explained the situation and gave me a full refund of all monies I paid to them. They were very quick and I feel that they stepped up and resolved things professionally.
Original Review: Jan. 14, 2015
I accessed someone's info that I KNEW had specific records. It did not show any of his arrests, that he'd been married, any of his social media accounts, etc. YES, it was the right person. Do not waste your money.
Hi April,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 14, 2015
Everything has an additional charge!! Only the very minimal and very basic info is available. Can you email me back how I can cancel this service? Thank you.
Hi Theresa,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 14, 2015
I saw the Facebook page of the person I was looking for, then it went away and I couldn't find it again. I know of at least 3 marriages that did not come up, for this person. Was easy enough - hoping I will be sent the information that is missing.
Hi Deborah,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 13, 2015
I was *very* surprised that, after having signed up and doing a test search, I was subjected to an additional (unexpected) charge to be able to 'download PDF'. Also, the 'option' to have to pay more for 'Premium'-- for search items that I thought were included in the original subscription--was a surprise. The searches seem to be adequate, although there might be some 'this is not the person I was looking for' options on a couple of other fields....perhaps they were there and just didn't show on my screen. Also, an option to go back farther, for example, a complete address history, along with an estimated timeframe (dates) of occupancy could be useful. Thanks.
Hi Larry,
Thank you for reaching out—we really appreciate your valuable feedback. A senior member of our team will be contacting you privately to help resolve this issue for you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 13, 2015
Very helpful in locating and getting phones numbers for members of our 1965 college graduating class.
Hi Ed,
We’re so happy to hear that our service helped you find students' contact information for your reunion. That's great news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed Jan. 13, 2015
I have paid for the premier package and I cannot get access to the additional reports.
Hi Enzo,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you to walk you through the issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Jan. 13, 2015
I do not have any of those people as possible relatives y'all named on there and y'all said 9 criminal offenses are related to my name. I am me so I know that is false information about me. Joanie ** is what y'all got right and that is it. WHAT YOU GUYS ARE SAYING ABOUT ME COULD HURT ME AND IT'S NOT ACCURATE. If it was I wouldn't be complaining so much but even if it was which it is not y'all have no right to put anything on the web about me especially if I didn't put it there and I know I didn't ever in my life have 9 criminal offenses and if the people you say are possible relatives do take them off of my name please. They are not my relatives. Thanks for taking this seriously because I do when people can ruin my reputation over lies...
Hi Joanie,
Thank you for reaching out. All of the information on our site is public record and can be viewed by anyone through various public records sources. You do have the option to opt out, with will remove all of your information from our site only. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
Media
