Instant Checkmate Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed June 20, 2015
Silly stuff that I can find on my own...Come on, why the hell do I want the guy's horoscope or his wish list from Amazon. Just a waste.
Hi Mike,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2015
It advertises a reasonable price for a one month unlimited access, but charges more for once you are in to get detailed information. I would have gone with a competitor's price if I could receive all the information at once, and would appreciate an honest company. I feel I was scammed.
Hi Don,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2015
Outdated information, not at all helpful... Don't waste your time or money.
Hi Lisa,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2015
I signed up for this service since my husband and I were going through background checks and were curious to see what was out there on us. I paid for the subscription after about 10 minutes of download bars on my screen (page after page of the same download over and over again). Then I get a message saying that the information I purchased is different from what it claims on its webpage. If I want that stuff it's another $19.99 on top of the $59.16 I just spent and $1.99 for the PDF versions (all separate charges, by the way).
I get into the reports and I find that everything is not only wrong, but public records from the county I live in and was married in are missing. It still has my maiden name as my true name (I have been married 14 yrs already). There are phone numbers attached to my name that I have never even heard of. Divorce records don't exist on my page but they do on my ex-husband's page (for Florida). We were married and divorced in Oregon and never even traveled to Florida. The divorce date was also wrong. I can't even list everything that was wrong or missing on this report. It wasn't just me either. I looked up my spouse and my ex-spouse (since I know the information that should and should not be there). All of it was wrong except names and DOB.
I called Customer Service within 10 minutes to cancel my subscription and they gave me the runaround. They were going to keep all my money and just cancel the automatic renewal. I said I did not feel that was good enough. I wanted a full refund and a cancelled subscription. Then they offered half a refund. Still not good enough. I went through this for a while. I was put on hold 3 times total since the start of the call and was finally worn down to a charge of $9.95 and a 1 month subscription that I will not use.
DO NOT USE THIS SERVICE. The information they use is outdated, incorrect, and they do not want to refund your money if you call them out on the fact that they have promised something that they cannot deliver. The only thing they got right was my first name, my DOB and my astrological sign (Why the heck is that even part of a criminal background check?). BTW, my husband's sign was wrong, if that even matters.
Hi Shannon,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2015
Home address has changed. The reported home address is inaccurate.
Updated on 07/02/2015: I received a phone call from Checkmate customer service. They offered to refund any and all money I had spent on the site for information and to remove me from their site. I agreed to the settlement. Am currently waiting for refund, supposed to be here in 3-5 days. If they follow through, I will be satisfied.
Hi Phyllis,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2015
I know for a fact the person has been arrested, but I wanted to see how many times and exactly what location. This showed no arrests for the person. It did show the people he was related to, which was accurate, but didn't even know his address that he lived at for 25 years.
Hi Misty,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2015
Too many "Add-ons" for "PREMIUM" service. Information I received, I already had and it was FREE. D/L'd the PDF file of 158 pages 40 were blank, about 50 pages were duplicates and triplicates. DON'T WASTE YOUR MONEY!!!
Updated on 07/01/2015:
Wound up "spending" over 50$ for a "INSTANT CHECK". "Supposedly" was only $1.99 fee, wound up costing over 50$. I contacted Instant Checkmate about the "LOUSY" results. They contacted me and stated, A supervisor would be contacting me within 24-48 hours and REFUNDING my fee within 24-48 hours. WELL, it's been 72 hours and NO CONTACT also NO REFUND??? INSTANT CHECKMATE is a TOTAL RIPOFF!!! AVOID this site like the EBOLA VIRUS!!!
Hi Jer,
Thanks for getting in touch with our member care team. While we’re sad to learn you weren’t happy with the service, we’re glad they were able to get that issue taken care of for you. If you would like further assistance, please contact our member care department at (866) 490-5980
Sincerely,Member Services
Instant Checkmate
Updated review: July 20, 2015
I did get a helpful response from the company. They applied a full refund.
Original Review: June 19, 2015
Misleading and inaccurate. Very disappointed in this site. Start out with " basic report" that's one price. Then if you want to download as PDF, another charge. So, run the report and it shows next to nothing. I ran numerous subjects/family knowing their information. Apparently the site can't find the information unless you upgrade for ANOTHER FEE! Even then it is very sparse and incomplete. The site touts that "other" sites charge more for one report than they do for unlimited. Ha! I also was concerned with the outdated information on Sex Offenders nearby. I know of at least one living close that was not listed. My opinion is PASS on this site. It is a total waste of time and money.
Hi Debi,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2015
The website lures you in by promising a full, detailed report. By the time it's revealed to you that this requires membership and payment, you've invested so much time waiting for your information to process that it's hard to say 'no.' I'm sure that was the company's intent with this design. Once I paid $15-ish for a month of access, I realized my report contained essentially NOTHING. I had searched myself and was very curious, so I paid $19.99 more and the only information I was given can easily be looked up for free... sex offenders in my area and my horoscope...really? Their system didn't even track a single parking ticket or my one speeding ticket. I really wish I could get my money back because I did not receive a single piece of useful information that I couldn't get elsewhere for free.
Now what really horrifies me - upon paying, I was led to believe I was purchasing 1 month of service. In the confirmation email, I see: "A (1-month) membership is billed ($14.84) immediately upon purchase and ($14.84) every month thereafter until you cancel." I did not consent to being charged on a monthly basis and the language used upon payment is intentionally hiding this fact. I will be cancelling immediately.
Hi Viktoriya,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2015
I signed up to get some basic information on one person. I got nothing. The information returned was either incomplete, very old and/or useless. So I tried it again and decided to do searches on myself and other people. Again, the information gathered was almost valueless to nothing. They "fluff up" the page to look like it is gathering or information searching but when the page fully loads, it loads with empty fluff to look busy when there is no valuable or workable information to give you leads for further research. Then of course it wants you to pay for more information or an "upgraded" service.
I did not go ahead with this anymore as it pulled out nothing in the preliminaries so I am sure it will be more waste of money. The most information I got was a listing and mug shots of all the sex offenders in the area which you can get for free on other websites. Overall the service was useless, a waste of time and money. I called the next day to cancel my automatic subscription and was told and reminded that "on every page in the website there is a disclaimer that says nothing is 100% accurate." Of course, they can fill up the pages with useless information and sell it to you...
Hi Anna,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2015
Well, it never said it was or was not free... but it never WARNED of the credit-card trap!
Hi George,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2015
None of the information was correct except the normal "anyone can google" information. Waste of time and money. Don't do it.
Hi Ian,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2015
Love your site. Found what I was looking for quickly and for fair price...
Hi Margaret,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 3, 2015
I must admit that it came as a pleasant surprise to me to get such a rapid response to my complaint. A Instant Checkmate representative contacted me by phone and apologized for my dissatisfaction with their services. Not only did they offer to return all that was charged to my debit card, but they sent their offer to me by email, so I could have something in writing, for my peace of mind. I may have vented a bit too much in registering my complaint and I am proud to say that all is well now. I have no problem in changing my initial star rating indicating my renewed faith in humanity.
Original Review: June 18, 2015
I ran across a recommendation for Instant Checkmate online May 31, 2015. After signing in for what I thought was a trial period of 30 days for free, I found your services did not offer me the information I needed without one upcharge after another upcharge. It seemed to me a bait and switch sort of scam so I canceled the next day, June 1, 2015. Still, thinking your basic service was free and available until 30 days were up, I visited your site a couple of more times, hoping there was some information useful to me, on your website. I did fall prey to one of your upsales hoping it offered something of use, agreeing to pay $1.99. It did not.
I once did a reverse phone look up while on your site, something that is absolutely free on the white pages website. I find out today, June 17, 2015, when reviewing my bank statement that that free reverse phone look up cost me $23.95 and I find I am paying you another $11.40 just to sign in to visit your website. If this does not reach the definition of rip off, I don't know what does. It is obvious that most, if not all of your great reviews are phoney. It must be pretty profitable charging these prices to unsuspecting people simply because you have access to their credit/debit card. I intend to complain to the BBB and any other organization I can think of. My experience with your company has left me a little poorer but a lot wiser.
Hi Herbert,
I'm very happy to see that our member care team was able to assist you! I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 17, 2015
A simple google search or a glance at Spokeo.com will give you as much, if not more, than their high-priced search. That would be ok-ish, I guess, if they didn't make it so hard to cancel and constantly tried to upsell services. Would not recommend.
Hi Sydney,
Thank you for your honest feedback. We’re sorry to hear that you had a bad experience with Instant Checkmate. Our US-based member care team is available 24 hours a day, 7 days a week to help with any cancellation requests. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2015
I checked on a person who does not have an email address because they don't own a computer. This field should be optional.
Hi Glenda,
Thank you for reaching out to let us know about your recent experience with our site. We really appreciate your honest feedback. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2015
Sometimes life circumstances get in the way, and before you know it you've lost touch with people you care about. This is a great tool to be able to find and get back in touch with them. Thank you for a great and economical, safe way to do this.
Hi Barbara,
We’re so happy to hear that our service helped you get back in touch with lost friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2015
Too many damn ads and "no hidden fees?" What the hell is the $2 fee to get the files in adobe to print? And "premium" content for $20? I'm cancelling, oh and that's another thing. The automatic re enrollment is **, no option to opt out of it. You must cancel!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 14, 2015
I signed up for Instant Checkmate on Friday. Checked a few names and the service provided no information that could not be found for free many other places. I cancelled a few hours later on the same day. I was told on the phone that I would receive a cancellation email immediately. I received no email. I called the next day and was told that it would take 24 hours to sent the email. This is now the 3rd day and nothing received. I also told the agent to cut me off immediately so I could NOT log in anymore. I can still log in. The agents lie to you on the phone. I will be contacting the BBB, ConsumerAffairs, and the Attorney General because these people are CROOKS!
Hi Peter,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 14, 2015
I find your website quite useful in locating former classmates and other friends. It is far superior to Whitepages and some other programs I have tried. Thanks.
Hi Robert,
That's great news! We're so glad to hear that our service is helping you find former classmates and friends. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 14, 2015
If a woman's married name is not known, such as a friend from school, many years ago, she cannot be located. Also, only basic information is provided. Anything else is an extra charge. Very disappointed. Will be cancelling soon.
Hi Rosemary,
We're very sorry to hear that you had a hard time locating women who now use their married name. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2015
Did not get the info I was looking for. Not interested in what you offered, crime etc. Just want to know where they work or if still living.
Hi Gloria,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2015
This only gives basic info that you can get for free. None of the background part is accurate or arrest records. This is a ** site. I want my money back.
Hi Laura,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2015
When you pay for access you shouldn't have to pay again for more access. RIP-OFF!!! Misleading.
Hi Fran,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2015
First off I never received a confirmation for my credit card payment. Nor did I receive anything via my email. Yet I was charged anyway. Their information of reports are very incomplete. Most of the information I was looking for can easily be found on other similar search sites for far less and you get complete and accurate information. You pay almost 30.00 dollars for a report that most likely will show old outdated info. In order for you to view the report that you paid for they slam you with another 2.00 dollar fee they call an "administrative fee" just to download a simple PDF file. This site is a con. When you finally get to view this report the majority of the information you are looking for is hidden in another charge "upgrade" button fee. You have to once again pay another fee just to get a more detailed report.
Now the area I checked to pay was for a "so called-unlimited monthly report". This is misleading because it makes you think you can do unlimited searches on people for a month. NO, you only get to view the person's report for up to a month. Steer clear of this service. There are a whole lot of other sites out there more reputable online who give you very accurate information on people.
Something else I would like to add here. They put all these little disclaimers on their site saying that none of the information they provide is to be used against an individual for tenant/rent purposes, or for employment, or other type circumstances. There is absolutely no guarantee that the people looking up these records won't in fact use this against an individual. I personally feel that there needs to be more safe guards with people's information and privacy than simply putting up some disclaimer.
Hi Stan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2015
Information was 6 years old. For any truly useful information you have to pay additional moneys. Beware!! Even a one month subscription is automatically renewed until you call and cancel!! It accepted an inaccurate email so when I tried to get a second report a few days later I was expected to pay again. Totally useless as far as I am concerned.
Reviewed June 11, 2015
I like the system and the way it lays out the information, very professional. However the premium data report does not work or has not yet. One of the best systems with a very good reporting backend.
Hi Stephen,
We really appreciate your feedback, and we’re so happy to hear that you like our system and the way we display our information. We apologize that you experienced technical issues when trying to access the premium data, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 11, 2015
Checking to see what kind of friends my kids hang with. My kids are grown but I don't want them to hang with drug people or people that steal. Today you need to know who your neighbors are.
Hi Leonard,
We’re so happy to hear that our service helps you check on the people who come into your family's life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2015
Please with results I have received.
Hi Ruby,
We’re so happy to hear that you are pleased with the results you received. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 10, 2015
Overall, I like this service. However, it's disappointing that there is an absence of info in the "Licenses" section & no or inaccurate info about the exact relationship of names listed along with the primary name I have searched. The horoscopes...really? I know it's from your history as a dating site, but for its useless and frequently incorrect. Also, although interesting, the number of sex offenders ought to be - and is - on a separate site. The site gives me ages, locations (which I can then plug in to Zillow or Google Maps) and criminal records. Pretty good. Would like to see the site cleared of useless stuff like Sections 4, 5 & 6. Hope this is helpful.
Hi Ellen,
Thank you for your positive review and high rating. We really appreciate your honest feedback regarding which sections you find useful and which ones you did not. We are always looking for ways to improve our site based on user feedback such as yours, and we are constantly trying to collect more data that our customers would appreciate. Thanks again for taking the time to give us your input. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 10, 2015
To test this "Service" I submitted the name of a person I know has some arrest warrants and jail time. Should have been easy for them to locate the information. Only info found was for 4 tickets, nothing on his jail time. Nothing to show he doesn't work but still affords a car and gas and has more gadgets than most people. This guy lives better than most, but where does he get his income and why was he in jail (county?), but no useful information in checking on him.
Hi Gerald,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2015
I signed up for instant checkmate.com. First, it appeared to be free, so I entered the information I was looking for. Then, when I tried to process it, I was stopped in order to pay $59 for a 6 month subscription. Thinking I would use this a lot being a business manager, I went ahead and signed up. Then I tried to get the information and found out I could only get all the information they had previously offered for an additional $1.99 per month.
I, like an idiot, paid that also. Finally I got information. EXCEPT all the information I got was from EVERY person in the United States with the same, or nearly the same, as the name I was looking for. Over 100. They had the exact name and address I wanted but gave me this ridiculous list. Oh well, I went through the list and found the person, who, by the way, was myself. This was a test to see what they did or did not find. When I clicked on myself, they AGAIN asked for more money for a complete report. THIS IS A MONEY SCAM.
Hi Jeffrey,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2015
I paid for a month's prescription. Decided to look up myself and a few others. I did find myself, however, there were not any records for me. I've had several speeding tickets, they were not listed. My address was old and my phone numbers. The information given is old and not useful. Don't waste your money.
Hello,
We’re sorry to hear you didn’t find all of your personal records. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 9, 2015
I have been tasked to find out what has happened to our missing members. All that I have to get is, 1st - are they alive or dead; 2nd - if alive have they moved and where to; 3rd - contact numbers, so I can report back to the officers of the various veteran organizations! Why can't I customize my search to keep it within these parameters??? It has taken me nearly one hour and I have not successfully gotten this minimum info on ONE missing vet. Email me how I can shorten the search for each of several hundred missing servicemen and women?
Hi Joseph,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: June 13, 2015
The company offers a full refund if not satisfied. Can't expect more.
Original Review: June 8, 2015
In the past what I found was ancient information. I hope that I have stopped the automatic renewal of InstantCheckmate. I come back on to look for updates. Not sure how you are obtaining information that is 2 to 4 years old.
Hi Hewey,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 8, 2015
I love this service! I get many unsolicited phone calls and this service is helpful in determining where they come from! I have also reconnected with many people I had lost touch with and would never have found them without your assistance.
Hi Linda,
That's great news! We're so glad to hear that our service is helping you reconnect with those you had lost touch with. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 8, 2015
This is the biggest scam. They have no more information than you can get with a Google search and what they do have is outdated and inaccurate. It's too bad there is a negative star option, as they don't even deserve 1 to show ANGRY. Also, if you signed up with PayPal make sure you go to PayPal and cancel the autopay there. These fools tells you they will cancels it, however they do not. So make sure you do it yourself. STAY AWAY FROM THESE LIARS!
Hi Kim,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Updated review: June 21, 2015
I was not completely satisfied with the service, due to some restrictions that my state has concerning public records. Instant Checkmate was more than understanding, and I will have to say, their customer service is the BEST in the business. I was issued a full refund. It's really been a pleasure doing business with a company that puts the customer first, something rarely seen these days. Thanks Instant Checkmate...your number one.
Original Review: June 8, 2015
Very dissatisfied. You advertise all the information for one subscription rate, but in reality you have to pay an additional 20.00 per person to get all the info that was promised. I feel deceived and tricked into something that was a lie.
Hi Noel,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2015
My experiences on the whole have been mixed. Too often I am informed that I can learn little of importance about the subject of my search unless I cough up more money. I've nearly cancelled my membership several times out of frustration.
Hi Kirk,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2015
Paid $18 to find out that the only way I was going to get any information was to buy a "Premium Report". Be prepared to slide down the slippery slope of coughing up more money for empty "reports" that you can only see if you pay more to see them.
Hi Lilli,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2015
There have been two instances, like right now, where the names I searched for and were displayed were not saved to the dashboard! I can save them to my PDF file, but the program refuses to save certain names at certain times to the Dashboard. The tech at tech support had no idea why that was happening. I called back and got customer service and suddenly started working again. Now, it is not - WHY?
Hi Andria,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with certain reports not saving to your dashboard, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2015
It keeps putting MI as the Middle Initial and even when I don't select a city, it tells me that I have to select a state if I selected a city.
Hi Jo,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2015
This was a total rip off. It did not contain any information on marriage or divorce, which are a matter of public record, and are free. I will cancel this and would never recommend this site to anyone ever.
Hi Karen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2015
This is my first visit and use of your site. Like most people, I just wanted to see what was out there on me. At first I got a wrong person, then I got the report on me. I spoke with ** at customer service and he was terrific and took off the charges for the incorrect person, who had no financial data anyway. While you certainly seem to have every address I have ever had, there are reports missing. Twice there were missing person reports filed and once I was put on a 72 hr hold. There are probably a few other things too. The absence of those reports is okay with me but it shows that your service is not exhaustive. Thank you very much.
Hi Mary,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2015
You have the wrong photo ID. He does not have a FB account. You do not list his MI marriages (2) or divorces (2). Therefore I do not trust the rest of your info. You did however get his asset/residence info. correct and related to correct. Other than that, I wasted my $.
Hi Crista,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2015
Great - I am ordering a bunch of reports and then going to go back and review them. Very good site.
Hi Kym,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you were able to pull the reports you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 5, 2015
I received an email touting the amazing reports that could be dug up on anyone. It also referred to a "free" introductory period. I hold a security clearance, so my background is reviewed thoroughly on a periodic basis. I figured that I would run a free check on myself. After 15 minutes of providing information, searching for the right "me" and watching download icons slowly scroll ahead, the site said that my report was ready. It also said that I had to pay as they have bills to pay too. What seemed to be promotional (and free) is just an elaborate scam to get you to run a PAID report on someone.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2015
Excellent information available. Too much advertisement for upgrades, just give the information promised in the upgrade. This site is terrible with the promise of information available.
Hi Cassey,
We’re so happy to hear that our service provided you with the information you were looking for. Thank you for the honest feedback regarding our premium upgrades. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Thanks again for your feedback as we are always looking for ways to improve our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 5, 2015
Says will give you this for this price then doesn't want you to upgrade! Address not up to date at all. Know for fact where he gets his mail for last 2 yrs and don't even show he lives there! Wanted more for the money so save your **. Look up on Casenet. Get better for free!
Hi Angela,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2015
Easy way to find anyone and you can get as much or as little info that you need.
Hi John,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2015
Bought a Groupon for instantcheckmate.com for $10 for a month of unlimited checks. Used the supplied website to enter in my info, which is my name and credit card info (because the site renews your membership after the month unless you cancel) and clicked redeem my Groupon. The site said there was a problem processing my order, and brought me back to the main page to purchase a month for $22. I called Instant Checkmate, and they said that I need to get in touch with Groupon, which I did. When I clicked on the red X to close out their site, it gave me an offer for a 5 day trial for $1. Well, that's just too good to pass up. So I went ahead and signed up for the $1 trial. Entered in all my info and my CC numbers, and it took me to their main page again where I need to enter in all that info again.
I looked up my bank statement and they had charged me for the $1. Now, I'm not going to go broke because of this, but when I tried to log back into my $1 account, it said no account for that email found. Again, called Checkmate and they ended up refunding my $1. When asked about the Groupon account, they said there was no such thing as a Groupon for Instant Checkmate (which I am staring at on my screen). I hope to get refunded by Groupon, but in the meantime, I would steer clear of their Groupon, and "special $1 offers". Worst website since AOL.
Hi Brian,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when trying to use your Groupon and when trying to log in to your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2015
So far so good, the possible matches don't seem that relevant, but since they are on there, it would be good to be able to see the DOB so that we could see if this was the same person.
Hi Viola,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re always looking for ways to improve our service based on user feedback such as yours. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2015
Love getting info on former friends and families I have missed for years.
Hi Ellen,
We’re so happy to hear that our service helped you find long lost friends and family. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Updated review: June 17, 2015
The company responded promptly via phone regarding this matter and refunded my money promptly. I really appreciated the effort to resolve this issue. The customer service after the fact was great. While I really wasn't happy initially with my purchase they were willing to listen to my complaint and resolve to my satisfaction.
Original Review: June 3, 2015
So it took forever to gather all the information and then the information provided didn't even contain stuff I already knew. This person has a felony record, has been divorced twice, has liens, bankruptcy, and none of that information came up. Granted I don't have the PREMIUM membership but why would I buy that when I received NO NEW information on the first search? Total waste of time and money. Last time I checked all this information should be provided when paying for this service. What's included in a Background Check?
A Background Check includes, when available, a criminal background check, marriage/divorce records, lawsuits, liens, bankruptcies, property records, an address search, phone numbers, relatives & neighbors, all matching people search results, and more. Background Checks are a confidential way to get the information you want instantly! The only thing I received was a address (already had).
Hi Melissa,
Thank you for your feedback. We’re very sorry you are no longer a member of Instant Checkmate, but happy to know you got things straightened out with our member care team. If you have additional questions, our member care center is open 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2015
You give bogus info that has nothing to do with the name I gave. Example gave you my husband's full name & birthdate (he worked 4 LAPD & sher. dept.) "You" gave me his sons. It's a waste of paper to get a report with info you don't want. Arrest info of others. Never give legal title info. I showed up as impostor on my husband's file. Etc.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2015
I get a lot of unknown names, sales calls and SCAM calls. Checkmate has helped me to identify many of these. Also I have been able to locate old friends through this service.
Hi Nina,
We really appreciate your feedback, and we’re so happy to hear that our service helped you look up phone numbers and find old friends. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2015
They advertise a special trial period of 5 days for just $1.00 - I created my acct on 5/26 and was billed the $1.00 charge on 5/26. You have to keep adding more money in order to access anything helpful so I found the site unhelpful. I called in and cancelled the acct at 3am on 5/30 and received written confirmation (which btw took 15 minutes and even including providing my cc info to them again). Yet on 6/1, my bank account was charged an additional $29.63. I called them about the charge and though their operator ** clearly stated "The date you were billed is the date you created the account," they are sticking to their action of charging me the $29.63 prior to the end of the 5-day trial period. Apparently there really is no Trial Period. Or if there is one - they mean it's a 4-day trial, not 5. Consumers, Beware!
Hi Katharine,
We’re really sorry to hear you were frustrated by our trial period. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2015
I tried Instant Checkmate just to see what information may be out there about me. I found that the information listed in the majority of cases which totally inaccurate. I also tried family members and found those to be just as inaccurate. In over 90% of the cases the information on marriages, divorces, and criminal acts did not apply to the people listed. And much information was not found that was in the same category as information that was found. You were also asked to pay for additional information on your searches. I did not know how many times I would be asked for additional money and did not opt for any additional services. The $22 I paid was a total waste of money and I'm glad I did not sign up for more than one month.
It is inconceivable to me for this website to have as many positive reviews as it does based on the information I got on five people well-known to me. Most of the accurate information received was useless as it was common information available from many other free sources on the Internet, the rest was information that did not apply to the person listed and would have to be filtered out through hours of research. I would never rely on any information found from this source without checking it extensively which makes the information useless.
Hi Boyce,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2015
Well you have my $20.95. I signed up and cancelled immediately. I searched on my sister and my son. Your results are not reflective of your ads. Even the demographics on crime were from 2012. I paid via Paypal.
Hi Jenel,
We’re sorry to hear you were unable to obtain information on your sister and your son. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 4, 2015
I was looking for a friend in Talent, OR and her address came up on the first try. Thank you!
Original Review: June 2, 2015
Looking for **, I did not find anything on her but even that is useful information.
Hi George,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2015
I was happy/satisfied with this service. I would like to have a little more info on my searches but overall happy with information obtained.
Hi Robynn,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re constantly working to obtain more information and improve our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2015
In the top listing, my middle name is NOT shown but lower down it is. I did NOT find any surprises in this report and will say it is 100% accurate, from what I saw. I do think any individual should be given a free viewing of their own profile and the chance to offer any corrections. I did NOT find any to make other than all the arrest records show black men and I am NOT a black male. This could cause some people to think maybe they didn't get the right person.
Hi Earnest,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. We can only display what our data providers give us. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. Thanks again for the feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 1, 2015
None of my two marriages or divorces were listed. Any sensitive data costs more. A list of charges should be shown at first. Not worth the monthly charge or pdf charge.
Hi Charles,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 1, 2015
I've used this site to obtain information about people that I have known and am trying to locate to get back in touch with again, and people that I have recently met and want to know more about them and their history. So far, all of my searches have been done accurately and I really appreciate the information that I have received.
Hi Caroline,
We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 12, 2015
This is an update to my original review. The company noted my dissatisfaction and were quick to respond and offer a refund. It's for their customer service that I increased the star rating. However, I stand by my comment that for the membership fee, one doesn't get any more information than one could acquire by Googling, and after paying that fee, expecting an in depth report, one is advised that an additional fee for "premium" service is required.
If you have the money to spare, then go for it. I am on a fixed income, and was just using this on a whim to see what might be out there about myself, and or family members. Perhaps if I needed to do a background check on a suitor it might be worth it. However, as previously mentioned, I applaud Instant Checkmate for their concern and offer of a refund.
Original Review: June 1, 2015
I paid what I hope is a ONE TIME fee of 22.98 and received no more information than I've gotten in the past from FREE websites. I'd expected for that amount to get a much more in-depth report. I signed up out of curiosity to see just what was "out there" about myself...and apart from my address and possible relatives...got absolutely nothing more UNLESS I WAS WILLING TO PAY AN ADDITIONAL $9.98. I feel like a fool for having paid $22.98.
Hello,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 1, 2015
I was one of those dumb people scammed by this site. I was doing this more in line with trying to find members of my wife's family. The information received is NOT as advertised. On top of this, they nickel and dime you to death. First they charge close to a $30.00 fee / per month, (lower prices if you're crazy enough to go with a longer term), then if you want the report in a PDF format, that's another $2. The information provided is virtually worthless, (can be found with basic search engines). BUT!! If you want more information you can pay another $20 to get that, and there's no guarantees there either. Total Ripoff.
Hi William,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 1, 2015
Inaccuracy on report and you advertised as no charges or fee's and turns out there is a fee for each section of the report I want to see. It is a trick to get consumers to spend.
Hi Karen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2015
Correct information: My name, address, phone, social media, most relatives, no bankruptcy, and no arrests. Inaccurate information: Divorce date same as marriage (was married 5 years) related people were falsely identified with arrest records. Missing information: Marriage of last 13 years, grown children, assets, tickets, business licenses, 2 major lawsuits from car accident (but you included a document from a resulting hospital bill), any previous addresses. Horoscope information: My husband & I have been happily married, together for 20 years! Your love meter stated it would not last. In conclusion: your data could all be found on google with better accuracy.
Hi Carrie,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2015
IT only showed me what I already knew... name, DOB, address, age, family... and you want me to pay more. Which I am sure it will be the same stuff. I want to know social profiles... not Linkedin or Facebook. Those are easy... really? Plus I would give you my order number to help you locate my account but If you don't know it I sure don't know it either. I Tried looking for it on my page nowhere to be found. Before I would recommend your site I will need to see more than I can get off of google search. This is totally a scam!!!
Hi Connie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2015
Married to wrong people. You don't show my wife. Don't have a business associated with LinkedIn. Owned several businesses, you didn't find. Have a criminal record, you didn't find. I'm very dissatisfied. In giving you this info. I'm helping you to improve. I don't think I should pay for a report this poor. Call me and we'll discuss.
Hi Kenneth,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2015
I thought my report would contain marriage/divorce records, but instead it contained other people's marriage and divorce records with the same name in different states even though I had the correct person I was looking for. It didn't even have the person I was searching for marriage record at all and I KNOW there is one. I even searched the spouse/ex-spouse and got the same thing. This report helped me in absolutely no way at all! Wasted my money.
Hi Nicole,
I’m sorry you didn’t find the marriage and divorce records you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2015
When I first started using this site I could find more than than I can now. I also do not like fact that I cannot email to ask you questions, that I have to call. I know things about some of these people that have been arrested numerous times and yet the report says, "There are no known arrest records for the individual." I am paying for something that does not give me what I want and you will not refund me. I want my service stopped before my next renewal happens.
Hi Wendy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data.
We also want to let you know that you always have the option to email us with any questions or concerns at support@instantcheckmate.com. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2015
Great program. Has helped save me hours of searching looking Genealogy information for all my relations.
Hi James,
That's great news! We're so glad to hear that our service is helping you with your genealogy research. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 29, 2015
I had a list of 30 people to find for my class reunion. The information listed on the website is so old, it wasn't very helpful. I found 1 person so far. I've left some messages to hear whether it's who I'm looking for or not. I don't plan on using your services again. As soon as I've finished getting the info I need (?), I'll be unsubscribing quickly!
Hi Lisa,
I’m sorry you had a hard time locating people for your class reunion. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2015
I have used this service in the past & I must say... it is nowhere what it used to be in terms of complete data, i.e., phone #'s are not there, very little of any "whole/complete data". As a matter of fact I was going to call customer service & request my funds credited.. and we are good. DO NOT SELL MY EMAIL ADDRESS. Your attention & time to this matter is appreciated.
Hi Colleen,
Thank you for reaching out. We’re sorry we weren’t able to provide you with the information you were looking for in your searches. We will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2015
Checking addresses for 50 anniversary of a volunteer First Aid Squad, found most people.
Hi Charlotte,
We’re so happy to hear that our service is helping you find addresses for your upcoming anniversary. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2015
It is so easy to use and it very fast. Excellent price. I will always keep it.
Hi Kathryn,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service was fast and easy to use. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2015
I registered and paid for Instant Checkmate so I could pull a public records request on a man I was looking to date. The record that came back from Instant Checkmate showed that he had a simple driving record issue, not much to be concerned about at the time. A friend of mine ended up doing a background check as well that included all public records, and lo and behold, a sex charge came up that was public record in Michigan. I understand that some things are easier to bring to the public record attention than others, however, this was a huge oversight.
I believe Instant Checkmate is misleading in how they market their product. They require you to pay extra for specific upgrades (which I did) and want to ensure that they continue to rake in your cash ad they give no reminders that you will be charged again from their company until you see the charge show up in your bank account for $29.95 per month. A ridiculous cost for something available to all of us at no charge typically (due to them pulling only public records). You can enroll online for the service, but if you want to cancel your account you have to call the representatives to do so. When I called to cancel my account it was less than 24 hours after the second month had started and I had already been billed, however, they would not refund my money even though I would not be using their service any longer.
When I informed the staff member that I felt like they were misleading and that the background screen that I pulled did not reveal the public records in its entirety, I was very quickly reminded that the service they provide is simply pulling public records and that it cannot be used for employment purposes. I very quickly replied as well that I was checking on an ex-boyfriend that I had been wanting to date. I also explained to them that it is shady that they do not send a reminder email before they deduct funds from an account and that they are not willing to adjust a subscription when somebody calls to cancel their account within 24 hours of being billed for it. I would NOT recommend going with this company as they are not thorough in the public records request that is completed and are only in this to make money without regard for the service they are providing in return.
Hi Elizabeth,
We're really sorry to hear that you had a bad experience on our site. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas.
We’re also really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2015
Not sure what I paid for. Looked myself up and feel like a sucker for thinking this would have any accurate info that I'd like to see.
Hi Pamela,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2015
When becoming a member please beware that "unlimited" is not unlimited. I was unaware of this. My account was flagged and "archived," meaning it was cancelled. Had I known this, I would not have tested the accuracy of this site, given the limited access. However, Checkmate was professional in refunding any money due and explaining what occurred.
Hi Leslie,
Thank you for reaching out. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2015
You really suck! I looked up myself, my husband, my father, my oldest son, & my step-daughter. 40% or more of your info is incorrect.
Hi Stephanie,
We're really sorry to hear that you had a bad experience on our site when trying to locate records for yourself and your family. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2015
I felt the access was very limited. Maybe if you got the premium report you would get some of the information that you expected but in the initial report MANY times it would say that the information wasn't updated and it would be at some point in the future.
Hi Ellen,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2015
I have a long rap sheet including several counts of attempted murder, forgery, vagrancy, armed robbery, drug dealing and manufacture, and more! But when I looked up my name, none of this showed up! I can rest assured that if a potential employer looks up my records, they will have no problem! THANKS A MILLION!!
Hello,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved were not up to date. Our data is obtained from public records and various other records sources, and we are constantly working with our data providers to get the best information possible. However, due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. Additionally, our product cannot be used for employment purposes. Instant Checkmate is NOT a Consumer Reporting Agency, and using our site as such is a violation of the Fair Credit Reporting Act (FCRA). If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2015
This website promises that you can get information on your criminal background and other information, but provides nothing. They took my money and gave me no information.
Hi Dinaaries,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2015
I see that a mistake exists on your report for me. I never lived in Missouri. The entry showed up in a credit report a few years back, and I asked the credit agency to correct it.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear there is a mistake on your personal report. Unfortunately, we can only display what our data providers give us. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 25, 2015
It is helping me out a lot.
Hi Amanda,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 25, 2015
I went to Instant Checkmate because of the reviews on this website. The only thing I wanted was my driving record, more specifically my speeding tickets because a job application required it. I didn't get one, even though on the "Arrest Record" section of my report it lists "speeding tickets." I know that I've received speeding tickets. I was there when I got them, and I remember paying the fines. What I don't remember is the exact dates, which is why I paid the premium fee for this report. Moreover, the marriage report doesn't even list my marriage, but it provided me with 20 other marriages involving someone with my name. I called the number to complain, and the representative said, they don't provide driving records. All he did was ensure I wouldn't be automatically continued after a month, which this company will take their fee from your credit if you don't call them to cancel. Bottom line, I want a portion of my money back.
Hi Stephen,
We’re sorry to hear you were unable to obtain certain information on your personal report. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 25, 2015
I signed up for one month only and realized months later they were still drawing from my account. The information I was able to obtain from my "membership" was nothing more than I would have found from an internet search. Most information was incomplete and some was inaccurate.
Hi Claudia,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2015
I wanted to do something simple. I wanted to see if there were marriage records for a certain individual in a certain city. After paying $22 and change and having already waited for the theatrics of all the various searches this site ostensibly does, Instant Checkmate came up with an address and phone number (I already knew both so this was useless to me). I then received a message saying I was viewing 18% of the available information on my subject and I would have to pay more to get more information. Classic bait and switch. I refused to pay more and in the end all I got was useless information. I am not sure what the order number is. When I went to check my email I realized they didn't send me any confirmation in email, but they certainly charged my account. I am attaching a copy paste from my online banking. The order number I am using is a number from the banking transaction. I am not sure if it is specific to Instant Checkmate.
Hi CD,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize for any confusion you may have had regarding our reports. 18% of the report is a portion of the report since the whole report cannot fit on the screen. Users can scroll down the page or click through the tabs to view other portions of the report. These other sections do not cost more to access; we only charge a small fee for premium data since that data is more expensive for us to access. Again, we are sorry for any confusion you may have experienced, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2015
A new feature. When I try to activate, it says it can't. Nothing further. Just, try again. Not sure what is going on here. Tried this with getting UPDATES, and also to add on unlimited phone number searches. The same problem.
Hi Pam,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when trying to activate your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2015
First the site was good other than the fact it said I was married to my sister. Criminal reports came up good at first but now not showing them and asking for more money. Some of the information was not true.
Hi Rachael,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved are no longer showing and that some of the information you found was inaccurate. There exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2015
My account had been 'suspended' and I never received email saying it was reinstated. Said my $$$ was going to be refunded if it was reinstated... also the information is vague and inaccurate. Horrible waste of my money.
Hi Lisa,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2015
Total waste of money. I did a search on myself just out of curiosity. There was nothing to be found. I have a professional license...It wasn't there. My address was not there. My Facebook profile wasn't even shown. It was 2 other people with my name. Even my silly astrological sign was wrong. I guess my stalkers are out of luck. Maybe that's a good thing.
Hi Bosley,
We’re sorry to hear that you weren’t happy with your personal report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2015
The day I purchased 3 months subscription with you you all knocked me off the site and it said you may have cancelled me. I was quite upset about this as I am a returning customer. I called to find out what the problem was and you told me after taking my money I had to wait for your detectives to review my account. Horrible business ethics. Then you never contacted me if the account was active or not and I had to call to get it activated again. Your auto-computer signaled me as suspicious. I suggest you get a new method since obviously you blame the customer for false actions when they have not done anything. BAD BUSINESS. I will think about the next time I join after this experience. It was rude too!
Hi Jeanette,
We’re sorry to hear that you had a bad experience with Instant Checkmate. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2015
I found quite a bit of bad information: possible relatives contain 2 people one that I know the other was possibly a fraud situation where the person was portraying themselves as my wife to abuse my credit card. How can this information be removed from your service?
Hi Darrell,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: June 10, 2015
Well I did not get the info that I wanted, to be exact I needed something different. Later realizing that Instant Checkmate is not the site I needed, I called them canceled so they wouldn't charge me in a future. They were very helpful and pointed me in the direction I need to further my search for free. And then (I really didn't expect that) they refunded everything just because they want satisfied costumers. I was very impressed the way they handled it. I didn't even ask for it. Now if in future I would need services they provide, I would definitely go with Instant Checkmate because of this experience! So thank you!!!
Original Review: May 22, 2015
Hard to change address from previous to present. Lots of unnecessary stuff.
Hi Svetlana,
I'm very happy to see that our member care team was able to assist you and provide you with great customer service. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 22, 2015
The only objection I have with Checkmate is the automatic renewal. I am unable to know so far in advance as to whether or not I can afford another six month period. I am on a fixed income. Everything else was fine.
Hi Michael,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re really sorry to hear you are unhappy with our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2015
I ran a special member report on myself that included false information, did not include my married name. I proceeded to do a search of the person I initially signed up for and to get the information I signed up for (what they advertise) background check. I was quickly prompted to pay an additional charge of $19.99 for the premium information. I called customer support only to be told they do not offer the 3-day trial and that I would be charge for 3 months and an additional 1.99 for a pdf. BEWARE!!!!! The information I accessed through this site, I had already found for free on the internet. Basic basic information. Very disappointed I even fell for this SCAM. Oh and when you cancel, they tell you they will send you an email within 24 hours, and if you don't receive it you need to call back..... So now I have to spend my time making sure they do their job.
Hi Dianne,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2015
When you look at their terms and conditions they state they have a $1 fee for 5 days service. When you try to pick up your information, the $1 fee for 5 days is not in the offering and you must sign up for more money!!! Their answer was that's a random sale. Well, that doesn't say that in its terms and conditions!
Hi Thomas,
We're sorry to hear you had a bad experience with our site. We do offer trials and other nonstandard memberships on a promotional basis, and we want to apologize for any confusion you may have experienced regarding our Terms of Use. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2015
Very Accurate Reverse Phone Lookup. I am quite pleased with this service and would recommend this to anyone bothered by incessant callers. 9 out of 10 were spot on. Only a few remain obscure...
Hi Vicky,
We’re so happy to hear that our service helped you with reverse phone lookups. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2015
I am trying to put together my 60th high school class reunion. There were 99 in the class. Of the all of the ones, I inputted about (50) I found results on (3). Imputing my own name produced no results. Please let me know, what if anything I was doing, resulted in such poor results.
Hi Max,
We're sorry to hear you had a hard time locating people for your high school reunion. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2015
After paying 1 month fee, found that there were a # of up charges that their advertisement led me to believe were included! Wasted my $ and would have had to pay almost double to get the rest of the information.
Hi Robert,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2015
DO NOT use this service. They charged $40 and provided me with less information than I found searching on the internet myself. Don't be fooled by the extensive "loading pages"; it's truly running a basic google search. In addition, you have to call some hotline in order for your account to be canceled. To add to the unprofessional nature of this service, they even claim to provide you with horoscope information! That is definitely promoting stalker behavior!!! This site is not for anyone who is doing a serious background check. DO NOT use this service.
Hi Harriet,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2015
I'm more than ticked off for having to pay for premium services twice on two searches which were inaccurate at BEST! Oh and now I find out that if I want to cancel this unreliable service, I have to call. I SERIOUSLY can't just log into my account?
Hi Brent,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2015
I have always wanted to try out your site. I did and was so totally disappointed in your information on me. First I paid 20 something dollars for what I thought was going to be a criminal records search as well as a background search. It takes you so long to get the information. I could not believe that I had to pay extra for the pdf. Then to get the information I thought I was getting cost me another 19.99. Altogether I paid about $42.00 and Most of the information was not correct. Very disappointed. Can't believe I paid so much money for wrong information.
Hi Jodi,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2015
Incomplete Data. The more I use this the less I find it useful. The data is very incomplete. I will not be signing up for another year again.
Hi George,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2015
I have been using InstantCheckmate to research a certain person who claims they are related to me. The information pulled up in the regular and premium reports for this person has identified quite a few discrepancies between who they 'say' they are and who they 'actually' are...
Hi Rachel,
We’re so happy to hear that our service helped you find information on the person you were searching for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 24, 2015
Was able to get a full refund. That was a relief and maybe a company that is bad would not offer refund. This site did, so I am grateful for that. Thank you Zeg.
Original Review: May 19, 2015
This stupid thing kicks me out all the time saying my account is suspended. Never understand why. Would never recommend it because your crime stats are wrong, never right. Will not renew - site is way below good.
Hi Victoria,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 19, 2015
Ugh. Seems like they want your money without giving you the service. I have an account with them, that I am paying monthly. I was in the middle of using it and I received an error message that my account had been suspended, and to call customer service. I called and spoke to ** in customer service, and she couldn't help me. She would have to have written some kind of report and send it off. Ridiculous! If you are going to suspend me for no good reason while I am still paying for the service, then you better have someone who answers the phone who can resolve it!!
Hi Katherine,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed May 18, 2015
The search is pretty accurate, I did find a couple errors but was able to track down better info by searching the wrong info.
Hi Sara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 18, 2015
I was looking for birth, death, marriage, divorce, etc. for relatives not close to me. Did get some information which thrilled me but you only limited me to very few searches before you cut me off. In what I read, it said unlimited research. I have been able to only check every other day and some of that time I was traveling and will be in the future. I was very disappointed in that. The information I received was very good and I appreciate it. Can this problem be corrected for me? Please advise.
Hi Marilyn,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 18, 2015
Thank goodness I only spent $1.00 (about $20 less than everyone else, apparently - and the only reason I'm not giving 1 star) for a 5 day trial. As noticed by other people, the information pulled was actually LESS complete than what I pull up simply googling myself, and about half the information was for completely wrong people anyway. Do I want to pay an additional $20 for MORE information that's probably just as wrong and incomplete? Hahaha NO. Fooled me once, shame on you... won't fool me twice.
Thank goodness I had the foresight to call and cancel my trial, because as I was informed during the call, I would have been automatically charged to continue membership without my explicit consent. The gentleman was certainly courteous and helpful, at least. Even as I write this, I've received the cancellation email, so that's great. I suppose if you're going to be running a business in a slightly shameful manner, your customer service needs to be up to snuff, so they've got that in check at least. Avoid this site. Invest the 5 minutes to call your internet-savvy nephew, he'll be able to pull up anything this report can. Buy him ice cream and save a few bucks.
Hi Danielle,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 18, 2015
This site has been helpful to me, except I wish it would let me search longer. I get a message saying my account is temporarily suspended. I do have several names I need to look up for our 60th class reunion. Hope unlimited searches are possible!
Hi CaroleAnne,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 18, 2015
I really enjoy this website. Its very accurate and easy to work with.
Hi Craig,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you enjoy our website! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2015
Photo of individual posted on same page with my home address is clearly wrong. He does not reside here nor own the residence. I complained and was given a systems excuse. He happens to have same initials but different date of birth. I offered to send them my current photo and they declined. Happen to have my own website with my photo -- but again their systems do not seem to get that either despite its top living on Google!
Hi Roger,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources, and unfortunately, we do not have the ability to manipulate this data. We can only display the data that we are given from our providers. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2015
I signed up to locate a date of marriage and divorce. When I went on, the information I was looking for, was not there even though it told me it had located the information for the specific person I was looking for (the information located was different people with the same name but different ages and different states). Frustrating, but oh well. I went to cancel my account as I didn't find what I needed, and the only way to cancel the account is to call customer service. Signing up was online, yet canceling I had to call someone. When I finally got someone on the phone, they told me they would cancel the account, but I would still be able to access my account for the full 30 days that I paid for. This was wrong. I can no longer access my account. I paid for 30 days, and only received one day.
Hi Amber,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you had a frustrating experience when trying to cancel your account. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2015
I paid for this report and received all the same info as I have with a Google search! I wanted to know whether or not the person was married and it sent me info on other people with the same name. Then I wanted to use the phone look-up feature and in order to do so, I would have to pay another $23. So in all I wasted $23 and have no info that I didn't already have.
Hi Tiffany,
We're really sorry to hear that you had a bad experience on our site when trying to locate a certain marriage record. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2015
Can't upgrade from my own computer. How do I change my credit card that is on file if that's the issue?
Hi Sonia,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues when trying to upgrade, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 17, 2015
Instant Checkmate surpasses all other data mining sites and software. I will never use anything else. I am filing a lawsuit across state lines and I must keep track of the person being sued. Instant Checkmate gives me excellent information!
Hi Andrew,
We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 16, 2015
I believe that the promises made about being able to obtain information and cost is untrue. In doing a report I was asked for more money to obtain "detailed" information. Just wanting more and more money for everything. I think that false advertisement was used. I want my money refunded. The information I got was the same information listed on google for FREE... This service is a rip off and I will file other complaints.
Hi Colleen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 16, 2015
This is by far the easiest and most exhaustive people search program I've tried. Excellent!
Hi Joni,
We’re so happy to hear that you found our service easy to use. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2015
Very easy. Love the service!
Hi Shamira,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you love our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2015
I would like to know the calif. law about smoking. I live in senior citizen community. Seeing how we have smoking buildings & non so I'm asking should there be an area outside on grounds. It's all so gated.
Hi Michael,
Thank you for reaching out. Unfortunately our site is a people search engine, so we do not have information about public law. I apologize for any confusion you may have had about our service. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2015
I am pleased with the service, and the price is about right. Obviously we all wish that the reports were more accurate, filtering out other findings, but reality is reality.
Hi David,
We’re so happy to hear that you are pleased with our service. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 15, 2015
I signed up to try their service out and paid the 22.95 cost for the first month and was led to believe that this would provide a complete background check. (I used myself as the test to see how accurate it was). I was surprised to discover that it only provided very basic information at that price. Name, address, relatives, phone, horoscope. If I wanted more detailed information like criminal records I would need to pay an additional fee. That information wasn't disclosed upfront so I immediately canceled my service... though I still have to pay the original fee.
Hi Anna,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2015
Kept coming up against more money needed. If I had gone for the original 23$, I'd be up to 43$ just for my report! So this was not helpful in any way. This site said that my report would cover all the info that then became covered in the "premium" report. Glad I only lost $3.
Hi Kari,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 15, 2015
Report basically included name, DOB, address, marital status, informed whether or not there was a criminal record but no details, sex offenders in the area, and best of all ZODIAC sign! Really?! So basically information you can get for free on Facebook. If you want the details, which is why I paid for the membership, you have to pay yet another fee. Not worth it! Don't waste your money. Just Facebook stalk for free!
Hi Michelle,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2015
You pulled stuff off Google. Not a surprise in anything anyone could have found! Aliases were wrong, birth date sign was wrong, phone number wrong. Any details and INFO, you have to pay up $$. Scam to get real **. Hope my future employers don't use this service. Will recommend to the lazy people who want to find the top layer of a person. Waste of my time and $$. Oh well, live and learn!
Hi Lacy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2015
I performed a few searches only to find out that every time that I did NOT get the results that this business said was available, it was always available at ADDITIONAL COSTS... $$$... that is their search yielded NO results available; however, "Oh, you want to know that? Then it's going to cost you MORE for that access." This website and business is to a degree... a SCAM.
Hi Earl,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 14, 2015
Found this very easy to move around and accuracy was almost 100% right.
Hi Una,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you found our site very easy to navigate. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week . You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 13, 2015
Very disappointed... Checkmate promised a complete Report with Social Media accounts, personal Info, online activity, hidden profiles, "also reveals known aliases and nicknames", NOT! Proclaiming for "this price" you will have access to "all this" information... First, I had to pay $29.95 for a One Month membership and somehow I was prompted to pay an extra $19.95 to get again "FULL ACCESS" to a "premium report", got nothing on the social media accounts and online activity! Paying for this was a waste on money! BTW, No Receipt or Order Number given... just an e mail.
Reviewed May 13, 2015
I wanted to find a site to do background checks on. I started with Instant Checkmate. First I wanted to verify their accuracy so I searched myself, 2 late spouses, 1 ex-spouse, and my son. All the reports were so inaccurate. At best maybe 25% was accurate, AT BEST! I also did not like all the additional charges. When it is said and done you have spent a small fortune and have really not gotten anything for the additional charges. I like to know upfront what something is going to cost me. I don't like paying one fee just to be asked for many more fees to get what they say I will get when I got started. I find this deceptive and dishonest. I will never use them again. I can't see paying for inaccurate information.
Hi Erin,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced when looking up your own report, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2015
They advertise as 'You Get Access to Tons of Public Data' and once you pay the membership fee (1 months) for 22 bucks you get very basic info that you can easily search via Google. If you want more detailed info you have to pay 19 bucks extra. Not only that, they will charge you 1.99 bucks for a .pdf format. This is just a pure scam. You think you would get all the information that they can find for one single fee, but no... “Just pay us more and we give you a tiny more info.” Will never trust these kind of services again. They have the same access to the information that you have. I guess they pretty much just do a Google search and provide that to you for a fee. I cancelled the membership the same day as I signed up... useless service. Angry customer.
Hi Hung,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 13, 2015
I have had numerous problems with this website. I am trying to locate people who were in a boy's organization with me for a reunion and my account has been suspended 4 times in a month. I have called to complain each time. It has taken over 24 hours for the account to be restored even though I was told my account would be marked "priority" and no one has yet given me an answer as to why I was flagged! I was also told that I would receive an email when my account was restored and I never received a single email notice!
Hi Roger,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 12, 2015
You make me pay to access things I can find on Google and then make me pay more to access the real deal. Give me the stuff I can find on Google for free so that I can actually pay for the part of this that matters at all. Unless I'm a stalker I have no interest in a person's social media profiles. And If I am interested in that, Google can find it.
Hi Vilhjalmur,
We're sorry to hear you had a bad experience with our site. We created tabs on our reports so our customers can click through the data that they find relevant or skip past data they do not care about, such as social media profiles. Additionally, we strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 12, 2015
Was looking for another person not listed, no result on him. People listed above are friends and relatives. I just tabbed on relative to see where she is now when I got this opportunity to fill out this form. I am looking for a man - said he was civil engineer, by name of **, he said was in Calif. Is there a Houston, Calif. and has a son called **? I am trying to locate him from this information.
Hi Maedell,
Thank you for reaching out. A senior member of our team will be in touch privately to help you with your search as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 12, 2015
They start off saying they don't believe in hidden or extra charges so I got the one month plan for 22.86. Did a report on myself and when it was ready almost all the information was only available for another 19.99. Thinking this 19.99 would cover the month of searches I did it only to see that the things they claim to have they don't have at all. Down to my email addresses and phone numbers. My traffic tickets were not found. My marriage license not found. A phone number. The list goes on. Then another 1.99 to be able to download a copy.
This is the biggest rip off. Almost all the info in their premium report can be found for free online. I called and asked then if they would just refund my money and cancel my account now. But the guy said no he will cancel my account so I do not get billed again next month but that's it even though I called within an hour of signing up.
Hi Kandy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 11, 2015
I pass my fee to catch up with some siblings and an old friend or two. After being told it was .99 for a day on my first inquiry they hit me for some bogus charge at $ 1.99. I was given a face for my Stepdaughter alright but it was my old address from 10 years ago with my phone numbers that I cancelled in 1998. They said they have more information that was "classified" but it would cost twenty bucks to "declassify". Let me close by saying that their information is at best ancient and discarded or boarding on the edge of fraudulent.
Hi Allen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed May 11, 2015
The process came through with information about a former boyfriend that I did not know. Now we write letters and are friends again. Thank you.
Hi Karen,
We’re so happy to hear that our service helped you get back in touch with your friend. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2015
Easy to obtain information. Information is easy to read and is accurate. Obtained swiftly too.
Hi Michael,
That's great news! We're so glad to hear that our service makes it fast and easy for you to obtain public records information. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2015
Great experience with Instant Checkmate...really impressed.
Hi Ella,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 10, 2015
Does not have the information I am looking for.
Hi Rebecca,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 10, 2015
I paid over $22 for a month's worth of unlimited access and after I do, just as I go to open my report, lo and behold there are hidden fees. $1.99 to be able to download your reports which is no big deal, but then they want $19.99 each time you try to access more detailed information, the important stuff. So I paid over $22 for info I could have found through Google for free and it wasn't even correct. I'd love to get my money back. This wasn't helpful at all and I wonder about some of these reviews because I don't consider this unlimited if I'm paying $19.99 each time I unlock portions of the report.
Hi Kristy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Updated review: July 4, 2015
After posting a review and e-mailing Checkmate, I received answers to both forms of communication, and was refunded the amount withdrawn from my checking account promptly. They were polite, and handled it well - customer services lives. Thank you.
Original Review: May 8, 2015
Checkmate had a special for $10 for a limited search. I agreed to that, checked what I wanted, found the information out of date and then assumed that my $10 was wasted. Then the charges started on my checking account. I considered cancelling my credit card, but do need it daily, so my next step is contacting Checkmate. They have removed $29.63 from my checking account for the last three months. I did not agree to this nor do I need the service. My bank said I would have to file papers against Checkmate, and I am willing to do that if I have to. I am a senior living on social security, and sometimes that is the difference between having food and not having food. I tried checking their website and couldn't find a recourse, and then saw this site. I also considered contacting the FCC to see if they could help. What recourse do I have? Can you help? Thank you for attention to my request.
Hi Marlynn,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 7, 2015
I'm an inquisitive person and have 2 children. I also have a lot of friends. We live in a small tightly knit community. Knowing who you can and cannot trust is wonderful!! Love this!!!
Hi Mary,
We’re so happy to hear that our service helps you keep your family safer. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 7, 2015
You will spend at least fifteen minutes on this site before they tell you how much it will cost. There are other websites that provide the same service but are more forthcoming about their costs.
Hi Matt,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We are sorry to hear you did not like waiting to find out our pricing options. We want our customers to have the ability to search a name and confirm we have the report before deciding whether or not to sign up for our service. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 7, 2015
The report is generic, all of the info is available online, and I knew this but the data they gave can be had for free via Google. It was completely misrepresented as a complete report, however it simply aggregated any name even close for the marriage listings (said I was married 12 times or so). Sex offenders' info (also free from NYS) was incomplete or incorrect. Printing requires a fee, deeper detail report required a fee, not worth the $22.86 I was charged, would love to know how to get a refund (yeah right). The shared review are managed, allowing only the positive review, so I'll be sure to share this review in multiple spots to insure it remains visible. This company seems to be far more worried about image than about substance. Please Google for the info before you drop $22 on this "service."
Hi Dave,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 7, 2015
I have looked up several individuals that I know have criminal records and your website did not find the information. I was able to get the information off the internet for free. Why pay for something and must search elsewhere.
Hi Susan,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2015
Not always correct info. I've had issues with my own information that hasn't been correct or back-dated.
Hi Paul,
We know how frustrating it is when you don’t get the information you were expecting. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 6, 2015
I did not receive the information I wanted. I wanted the date of **'s marriage to **. I didn't get it in this report.
Hi Pearl,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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