Instant Checkmate Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
Filter by Rating
- (1,104)
- (388)
- (435)
- (702)
- (1,639)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Aug. 11, 2015
I really like the detail of this report, however there are information that is missing such as military time, combat service, work, marriage and divorce, and places I have live and not lived. Plus no way or direction on how to correct it. If you had that this would be a golden services. Still a great start. Plus you did hidden charges of PDFs and premium report. When you advertise the opposite, little misleading.
Hi Dave,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. Although our service has included marriage and divorce records in the past, they are not currently provided. We sincerely apologize for any inconvenience you may have experienced. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 28, 2015
Instant Checkmate refunded the money they charged me and was very polite and helpful.
Original Review: Aug. 11, 2015
I used Instant Checkmate to check into backgrounds on a family member to see what information was available to the public for this person. Not only did I not even find who I was looking for (which was weird) but Instant Checkmate advertised and told me I would only be charged for a total of $2.99 for the service, and they charged me without notice a few days later for $29.63. When I called to cancel my account and assert that I did not know I would be charged for this amount and that I didn't use the service enough to justify the charge, the customer service representative just hurried me off the phone and have no good excuse. I told him it was a little sketchy of the company and doing that to people is bad form. So beware, this company will charge you "on the down low" for no reason and give you service that falls short of your expectations.
Hi Kate,
We really hate to hear you a had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Someone from our member care team will be contacting you within 48 hours to help assist with your resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 11, 2015
I was satisfied that I found the correct person. Arrest records, I believe are incomplete. I need arrest record for 2014 due to DWI arrest Nov.-Dec. 2014. I need to verify this information. Should be a felony arrest. Accident either in parishes for Jefferson, St. Charles, St. Tammany? Injured parties in other vehicle. How was this resolved? He was driving a Walgreens Vehicle. Need further info on who, when, where, how?
Hi Joel,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2015
I'm disappointed that before I spent my $22 something that the website never disclosed that the info was very basic and there would be an additional charge for premium data. I fully expected to get a background report on myself and got very little. I would like a refund.
Hi Jim,
We’re sorry we weren’t able to provide you with the information you were looking for in a standard report. We will contact you privately to resolve this issue.
Sincerely,Member Services Instant Checkmate
Reviewed Aug. 10, 2015
I found using the database so very easy!! Thanks.
Hi Lizzie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 10, 2015
Why do I get all this marketing interference? Deliver what I pay for each month. Your results are poor. Look up Vito ** -- see what you get! CONSIDER A BIG REFUND.
Hi John,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
Information from social media and criminal history is NOT here. I expected reports about his dating website use. He paid to join FarmersOnly.com so I thought for sure you'd find that. He has profiles on 3 other dating sites. He has some DWI's, drug charges that also I did not see. I'm kinda disappointed!
Hi Jill,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
Would like to see mother, father, sibling names; maiden name. If you knew a address from 1960 but lost track of individual over the years. Anything similar to this that would help you in finding the person we are looking for. I was at my 50th high school reunion and we brought up a girl whose picture was in the yearbook but she did not graduate with us due to the fact her father's job had changed and she moved up state, and all of us lost contact with her. We would like to ask her to the next reunion or at least find out what happened to her. When she attended our school she was popular. We do not want to know about anything else in her life except address, phone numbers, e-mail address that's it. Thank you for the help and for asking what we would like to see asked.
Hi Charles,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 9, 2015
I find the advertising to be inaccurate. Hardly any of the information on me was correct. I feel I wasted my money and will be canceling.
Hi Brian,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I purchased this because you guys advertised unlimited searches. I have been temporarily suspended twice already and have not been able to use my account for a total of 48 hours.
Hi Trevor,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
It is very misleading. Information does not seem accurate. You think you will get complete arrest records and you don't. Then you think clicking to upgrade will provide more information and it does not. I may as well of flushed 50.00 down the toilet. Very unhappy.
Hi Annette,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I am unable to upgrade my account - when I called to complain about this - I was told I had to cancel my account and reopen a new account under a NEW EMAIL ADDRESS. I refuse to do this cause I only have 1 EMAIL ADDRESS. I am not going to create a NEW EMAIL ADDRESS to do this - don't know why this can not be fixed in this day and age of technology!!!
Hi Kay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues while trying to upgrade your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 8, 2015
I am kind of annoyed, not angry, but I know the absolute full name of a person who I wanted to know his criminal past. I know he has one as he told me about himself, and tried to hurt me last night. Thus I wanted to know what exactly he is on the books for, and went to find out. Guess this site is a CRAPPY site to research criminal past as it couldn't pull up what I so horribly need and this is a matter of life or death -- how useless! I enter a full name, middle initial and full middle name even, address -- EVERYTHING -- still cannot get the details. A REALLY BAD SITE: Instant Checkmate. Don't even bother, just go to a better one which I am researching now. I hate bad sites.
Hi Nata,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 7, 2015
A lot of the information on the profile is old, when people look at this they will not know where to start.
Hi Creg,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 7, 2015
I was looking for information on a particular person and what was advertised that would be available with the monthly fee was not available. Of course, if I wanted to pay more, then that information would be available. They reel you in & hook you. Not happy. Would like to know upfront the cost for the information that I wanted to know. Will be ending my subscription before the required termination.
Hi Karen,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
I ran 2 reports on a friends who have both been arrested and gone to prison (more than once!!) and nothing showed up. Social media links weren't accurate but just if I just searched Google, the right links would show up right away. Overall, that was a complete waste of money! I wouldn't trust the site on having reliable criminal history information.
Hi Molly,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
The website doesn't give what it says it would. For example it says on the ad that I would get Social Media information, and I didn't get not even one. Plus there is no place that we could say anything. I have been use the "found a bug" to say that the report is wrong but it doesn't work either. The member care doesn't have the assistance as well. My understanding is that I came to the wrong place because I was misled by the advertise. What a shame!
Hi Eliane,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
I have not been able to pull up the pdf reports in the past month! I am not happy!
Hi Liz,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues accessing your reports, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
Great experience. No problems. Always works extremely well.
Hi Andre,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
You got my former addresses right... but that's about it.
Hi Greg,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 6, 2015
The website leads you to believe you are paying for unlimited premium access for all searches only to later discover you charge per search. Absolutely misleading, I feel like warning others about this scam.
Hi Joseph,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2015
First, you get all these data summaries like you are going to get all the information once you've paid the subscription price. Then you actually do a search and all you get is the same information you could do via the White Pages or general public record searches through any city in the US. The information you do get is outdated and often wrong. Do a search on yourself or someone you know closely and you will see how inaccurate it is. Then they have the audacity to say "get premium upgrade" for more content for $19.99. You're kidding me, right!
And if you are dumb enough to pay for that it's only a one page report. It's not like you get the "premium" information for each search after that, you'd have to pay for it each time. I am considering asking for a charge back to my CC. Because I believe their practices are deceptive and unethical. The most important thing to get out of my experience is to NOT BUY OR USE THIS SERVICE!! I do not know how many shills this company must have hired to get the rating they have, but if you buy this, then you are a sucker just like me.
Hi John,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 5, 2015
If you think you are going to get any real information for your $11.85 you are wrong. They claim it is not their fault that they are just passing a cost through but any real information will cost you an additional $19.99. I personally think this is a real case of nickel and diming because they were not honest upfront about the true cost of detailed reports. Oh, and this $19.99 is per report. Additionally, if it turns out that there is no additional information they will not refund your money. Their tech support is probably the best thing about this operation. They are open 24/7 and are very helpful. All in all the old adage applies... Let the buyer be aware. ICM does not give receipts, only congrats emails.
Hi Karl,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
Interested by the advert on Facebook, I entered the site to see what it could dig up about me. After entering my basic information and waiting past 30+ loading screens and agreeing to various terms about discretion and warnings (Easily occupying 20 minutes of my time), the website prompted that there'd be one more wait as it sets up the information -- all the while I assumed my first search would be free of charge, given that it took so long to get to where I was -- it THEN asks me for my payment information to set up a subscription to view the information. Frankly, don't bother with the website unless you plan to open an account.
Hi Nykolas,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
The search keeps looking for a name other than what I typed in.
Hi Roy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
I have found Instant Checkmate to be useful when trying to find missing customer information and to verify other info like phone numbers. I would give it 5 stars except for following: 1. Having to log in every minute or two. Very annoying. 2. Too Many Popups. I also know what persons I need more information on. System should remember on my account how experienced I am with the system. All these popups and re-logins are ruining my productivity which costs me money. Other than that? Great service.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 4, 2015
Very easy to use. I have found several of my schoolmates.
Hi Brandi,
That's great news! We're so glad to hear that our service is helping you find your schoolmates. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2015
Not enough up-to-date phone number or addresses.
Hi Cheri,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 18, 2015
Problem solved. Full refund issued.
Original Review: Aug. 3, 2015
I've been trying to cancel my subscription for a month now. Called customer service and did it online 5 plus times. Will not cancel... They say "Allow them 48 hrs" but it's been far more!
Hi Rachel,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 3, 2015
The site makes the customer think they are getting unlimited, full, detailed background checks for individuals from numerous sources (private and government) for one monthly fee. What they don't tell you is that you have to pay an additional "premium" fee per report to get to that detailed data. Complete ripoff!! The report that you do get for that monthly fee can be pulled using a basic Google search if know how to use Google.
Hi David,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
So far so good. Attempting to locate missing classmates from high school after 60 years. Instant Checkmate is fairly easy to use and seems to have a lot of information. Just got started on my search so I will have a better idea of the results later.
Hi James,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
Well I guess it could be a little more accurate. Some of the searches didn't even come up. I mean the names I put in the searches came up bogus as hell so I kept trying different locations and they still didn't come up which is impossible. So I don't know but thanks.
Hi Jessica,
Thank you for your review and high rating. We really appreciate your feedback. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 2, 2015
I thought it was very accurate and very good.
Hi Lily,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2015
Just thought you should know that your criminal information is not complete or current in most cases.
Hi Bruce,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Aug. 1, 2015
Looking for someone - So far so good...
Hi JoAnn,
We’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I am very happy with my experience on Instant Checkmate. I've been able to find old friends from the military, check out potential roommates, keep track of extended family and find out a little more about my kids' friends and their parents before trusting my children with them. I've already found a sex offender and a felon among "friends".
Hi Heather,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I paid $35.00 for information promised but did not receive it. Some of the information was inaccurate i.e. arrest records. Arrest records I viewed were on another individual and not myself. I also ordered records of additional individuals but did not receive them as promised by your website. Actually I'd like a refund for the information advertised.
Hi Diana,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
I have had to go through numerous phases to get exactly what you have in your records on me. I came up with my name in different locations with criminal arrests in states where I never lived in. How do I get MY INFORMATION? Is it sent by Mail to me, or will it be sent by E-Mail? I would like to see my full report on ME.... Am not seeing what I am looking for on myself. Why?? Please answer this question by e-Mail me at ** or let me see it now on my computer. THANK YOU.
Hi Ann,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that you were unable to access your information, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
When I choose the person that I wanted to view from the list of options the address information that I received was for that person but with a picture of another person with that name along with the limited that showed included info on 4 other people with the same name. I didn't get the info they advertised. Also, my DOB is not correct.
Hi Debbie,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 31, 2015
Your site helped me very much and was easy to use.
Hi Linda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 18, 2015
This company was awesome. Their customer service is second to none. I didn't even ask for a refund. I simply stated I wasn't happy in a review and they contacted me. I simply couldn't get any info I needed and they were quick to refund my money. Good job! More companies need to take the time to make sure their customers are content.
Original Review: July 30, 2015
I found it impossible to find any information about certain people.
Hi Laura,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 30, 2015
Don't really know yet what degree of accuracy we have achieved with this project, but the tool was easy to use. Hopefully, at least some of the people we seem to have found are the correct ones.
Hi Lynn,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We hope the information has helped you to locate your classmates.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2015
Ordering was very easy.
Hi Mary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service was easy to order. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 29, 2015
Just the right type of information.
Hi LaSheila,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
I have been looking for my birth father and this has been a wonderful service to find him.
Hi Melissa,
We’re so happy to hear that our service helped you find your birth Father. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
I am disappointed after paying for this with the small amount of information given. I just don't feel that it was worth paying for and wish I hadnt. I will not recommend paying the extra money for this. Very disappointing. Thank you.
Hi Debra,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 28, 2015
So far very happy w/ service.
Hi Chris,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
I was billed $22.86 on 7/22/15 and then the next day, billed again for $18.45. Why? If I am going to be billed like that every month, then I will cancel. Also, why is it that you have no information about certain phone numbers or people?
Hi Gregory,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Long Story Short: I agreed & subscribed to: "1st Time Trail $1.99" a month ago! Called back one week later (3 Weeks Ago & Subscribed for "1 Month $11.42" Equaling "$13.41")!!!! Called today to "Cancel Subscription"!! so I'd be sure not to be charged another month by a company that's "Committing Fraud, Lies, Steals", Etc., Etc.!!!! In doing so, I found out that, as of July 18th I've now been charged as stated above, plus: another "$22.86" because my month started the day I did the "Trial" & not "When I Subscribed 3 Weeks Ago"!!!!!
Hi Nancy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Updated review: July 30, 2015
You don't need to reach out to me and you owe me nothing, which is what I paid.
Original Review: July 27, 2015
I expected what I got and so I looked for any sign that they would charge me for the 10-minute search they did on me. I wanted to test them to see if they had any validity to their claims so I searched for my own records, which I'm pretty sure I have complete knowledge of! It seemed odd that they completed a several step search. They made me click a button to continue (expecting it finished) to see it go through the several step search for me to click, again... and again... and again... about five times!!! They may be totally honest! I just don't know. I don't trust anyone who makes me do things while expecting it to be no charge and never indicating even ONCE that I would have to pay a lot of money just to see my "test" results! Forget it!!! Even if it may be totally legal, it smells of SCAM to me. I don't like their sneaky business practice and doubt many reasonable people would.
Hi Keith,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Thanks for the info. Best site ever. Thanks. The only other thing I want is access to the phone records for emails and texts will be a great hit.
Hi Avis,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Very fast, accurate and user friendly.
Hi Anthony,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 27, 2015
Just joined, very disappointed, will unsubscribe asap.
Hi Angela,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I am happy with this site, however I have found that in some cases information is not correct. I realize that with number of people that you have information on, would it be possible to date the changes when you make them? Also when I go into the section that shows various addresses for a person, is the first one listed the newest? Thank you for the service you provide.
Hi Frances,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. Our addresses are listed newest to oldest when available. Unfortunately at this time we do not date the changes, but we are always working to improve our service based on feedback from users like you. If you have any other questions you can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
Everyone I tried to find, and I already knew that they had information on, was not in your database. I am very disappointed with this service and do not and will not recommend others to pay for a rip off.
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
The service is average. Information on several of the people I looked up is inaccurate. I could not find several.
Hi Charles,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I wish I had not been so trusting in the fine print on what you really get access to on searches. To really get a great search you have to pay extra per search, almost 20 dollars! Misleading info sucks. Only very desperate people will pay that extra amount. Count me out!
Hi Denise,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
One of the reasons I signed up with your service was to see if there were any criminal history records for certain people. I know there is a felony. For example, for Jeremy **, but your service does not show that he has any arrest record! I did a similar test with a couple other people I know have records of felony and they also showed clean on Instant Checkmate.
Hi Howard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 26, 2015
I'm not unhappy with your service but don't like that you try to continually sell me an upgrade. I've found most of the information to be fairly accurate but there are some holes.
Hi Ron,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 25, 2015
I accidentally paid the 50 something dollars for the background check when I wanted the reverse phone. For a year now I don't even have the background check and order the reverse phone service. I don't like this at all. Maybe I spent close to 100 and have nothing.
Hi Lynne,
I'm sorry that you had a negative experience with our site. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 24, 2015
I am quite impressed, as well as pleased! I have been looking for my dear friend and distant cousin to inform him that my Mother in Law Cookie, my wife Jesikah's mother has recently passed away! I am not too sure that Dennis is interested in hearing from me? But I do know he and my wife were very close, as well my Mother, and my Mother in Law just adore him! So I will send a letter to his last two known addresses to inform him of the circumstances of Cookie's Death. Jesikah and I live between Vancouver and Redwood City, as well as in Tucson, AZ. Dennis used to live with us, as well as his Father lived with us too. So it is with great joy I now know that I can contact him and tell him of what has occurred over the nearly 15 years it has been since we last saw one another! He is a very deeply loved and admired part of my family! Thank you for your help in locating him!
Hi James,
We’re so happy to hear that our service helped you find your cousin. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2015
The "staging" of data compilation is very dramatic, makes you think you are getting a really thorough report. As expected, before getting the report THEN you are told how much it costs. I sign up for the one-month trial, then get my "report"... only to find out that much of it isn't made available to me until I agree to pay another $20. Some strange stuff too. Report says it has found ## number of people in my area with my same name, yet on the presented list not one is the same name. Same initials, not same name. Other weird stuff too, like astrological symbol and definition. I was curious, knew it was a risk. Ah well. Now I have to see how easy it is to cancel...
Hi Susan,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 23, 2015
It's a good website... I expected fees... I would recommend this site to others looking for information.
Hi Wesley,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 22, 2015
Using this site to be safe with online dating. I found everything I need. Thank you.
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
Very detailed. More than enough. Thanks.
Hi Mine,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
I was looking for address and phone number of my son's father (my ex-husband) and not found it... I got only elusive information. I want to try more searching to see if I will find any correct information.
Hi Verginia,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. Thank you so much for your feedback. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 21, 2015
I was able to look up several people that had criminal records... and that my granddaughters were being left with!!!
Hi Alice,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
Like I said earlier, I was glad to get that information yet scared that there is a trail made from my life. But I need this information to clean up things and prove I'm not a criminal and worthy of a chance to fix my home. Thank you for this service. I pray I can find my brother.
Hi Marj,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I have a friend who moved from California to Alabama 8 years ago and your records still show an address in Los Angeles as his residence. He has had 3 different addresses in Alabama since moving. Eight years is plenty of time for you to get your records correct. I am thinking of discontinuing service as that is not the only incorrect record I have located.
Hi Ann,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I didn't think I agreed for an upgrade to do a telephone number search to locate the owner name, as I was being harassed by a stranger. It said it was 1.99 a month but what they did was charge me for the entire year. I must have misunderstood that part. Then when I called to express my displeasure about this, he was not friendly and accused me of cutting him off. I then let him speak without saying a word. So I said, "No you didn't explain it that way the first time. You just wanted to cancel my account", and then the phone hung up.
So I called back to complain and after five minutes of being on hold, the same man calls back and claims the call dropped. Even though it took him some time before calling back I said, "I no longer want to speak with you and I want a manager." He said, "Well I am a manager." I said, "I want to speak with one without a nasty attitude." He claimed he refunded the charge But his overall attitude was not one of a normal customer service representative, as I have also worked as one! I have never heard a supervisor speak with such a nasty attitude, other than Comcast. So, I guess their customer service is just as lousy. Thanks but no thanks. I don't want your membership.
Hi Brianne,
We're sorry to hear you had a poor experience with our customer service. We will reach out to you privately to resolve the issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I have found that this is not accurate... A lot of missing data that should have been easy enough to find. Some data is completely false. PLEASE CANCEL... as you can't get through on the phone... Uuhhhmmm??
Hi Karen,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
In signing up with Checkmate I was looking for more and or detailed information. The service didn't show anything except an address (which is public record already). It didn't provide ANY INFORMATION on record... again which I know of 3 different arrests of this specific person. I already knew more information than what was provided. It's terrible and a total waste of money.
Hi Stacey,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 20, 2015
I did find myself but I noticed quite a few errors. My age while searching for the correct name showed my age as being way off, yet my birth date is correct after paying the Premium charge, shows the correct info. Then it lists me as applying for 2 Social Security numbers in the same year. It also lists addresses in areas I have never lived. My ex-wife's first name is spelled incorrectly. There are more errors but I'm not able to remember them all. I'm mainly upset that I feel as if I have been robbed not because of the cost itself because your prices aren't too bad but to have enough correct info to lure me in to pay extra only to find out this program tends to be just a gimmick, and I'm sure you didn't intend it to be this bad. Also it is not fair to the consumer to have to pay the "Premium" charge for each extended search. Come on, I know there's more information to list but it's not like you have an actual person researching each requested individual.
Hi William,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
Filed for a background check on a specific person and every step asked for additional charges but had to pay to discover this scam. Service appears to be simply a way to get a customer to continue purchasing more services to get any value from the initial charge.
Hi Sheri,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
The access Checkmate promises is a hoax. After paying their fee, the information I found on their website was a matter of public record. There was nothing additional that they provided that I couldn't find myself on 411.com, white pages.com reverse look up. They provided nothing. When I ran my own name, nothing but former addresses showed up, again which were available on public websites. I was then charged extra unknown fee for premium access that I never requested. The access only provided a picture of a Facebook site, again I could find and had located on my own.
Hi Joan,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 19, 2015
I noticed in the report that my divorce was not listed and neither was my ex husband's.
Hi Sherry,
Thank you for reaching. We really appreciate your feedback, and we’re sorry you did not find the divorce records you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2015
Works fast for info. and reasonable price.
Hi Bob,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 18, 2015
I was completely annoyed at how little information I was given on Instant Checkmate. You would think that for almost $23.00 you get more than an address but that's exactly what I got. Arrest records for someone else doesn't help. A list of sex offenders in the area doesn't help. Someone's phone number in another state doesn't help. Not even a complete date of birth was given. Then they have the nerve to try to get even more money out of you for their 'Premium Data'! Really? You want another $20.00 to access information that should have been included in the original fee and I seriously wouldn't expect it to be any more useful than the little bit of info I already received. This site is a total ripoff and really should be banned from the internet. This is one of those sites the government should be looking into for deceptive business practices. I wouldn't recommend that anyone use this site. I feel completely ripped off!!
Hi Linda,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 17, 2015
I'm sorry, but I guess I expected a little more. I really like the format and setup of the website and it is pretty user friendly, but as far as results are concerned, especially with reverse number look up, I am a little disappointed. But thanks for your efforts!
Hi Tom,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 17, 2015
Phone # and cell # not good. Don't know if the address then is good or not? Also, have a brother there with same last name and that did not show. Cousins too. So I wonder how reliable your info is. Sure not gonna pay for an address and phone #.
Hi Barbara,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 16, 2015
I ordered what was later described when canceling as "a great deal" with 1/2 price for first month service to get background check completed. What I got was a couple social media profiles along with yellow pages website result and prior addresses. Everything else you'd imagine that would be PART of the check was considered "premium" which would require another $19.99 for the one report. This company is a joke and very deceptive... Steer clear.
Hi Richard,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
I used the trial system for this membership, and then called and cancelled immediately afterwards. The credit card is rarely used and on auto pay. Lo and behold I check it 2 years later, and notice these guys have been billed me 5x more times since then for $59.16. They said they'll call me back to resolve the issue and nothing as of yet. When I called and asked if anyone else used my account they said account had not been used since I set the account up. That alone should be enough to refund the payments they have been charging me with.
Hi Mehdi,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
Information on the person I looked up wasn't complete, not up to date. They give you a little bit of information and then tell you to get the rest you have to "upgrade". In my view it is a scam.
Hi Phil,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
I had to put my credit card number in three separate times and call and wait on hold for 24 minutes to get the billing fixed.
Hi Dana,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems entering your billing information, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
Last week it has been slow getting on the site! And I cannot access the basic PDF report!
Hi Liz,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with accessing the site and pdf reports, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
Researching for 50th high school reunion - I have found many, many missing classmates using your website. Without Dashboard my job would have been much tougher.
Hi Linda,
We’re so happy to hear that our service helped you find your missing classmates. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 15, 2015
It was fun to see what info. there was on me. Very accurate.
Hi Kelly,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 13, 2015
I agreed to their one dollar trial subscription. What I got was less than info that I had already found on Google. Worse, the printing in the report was almost illegible. In an effort to clarify it, I clicked on the "premium" button. There was nothing to tell me what the charge would be for that. The info was still illegible.. I canceled the service and asked for a refund of the $20 I had been charged for "premium", Customer Service refused my request. I believe this is a scam, set up to deliberately entice (entrap) people into paying exorbitant fees for nothing..
Hi William,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 12, 2015
Who put up wrong photo of Karl **, Please fix it. If you need a photo ask me. I have plenty of them.
Hi Karl,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear we have the wrong photo in your report. Unfortunately we are limited to what our data providers give us, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Members Services
Instant Checkmate
Reviewed July 12, 2015
I find the program easy to use. The detail of the information is amazing. It is well worth the price.
Hi Rodney,
We’re so happy to hear that you found our service easy to use. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 12, 2015
I was directed to this site by ancestry.com, who I deem reputable, for what was supposed to be a free unlimited trial to end on 7/12/15. After going through a search, before I could get any info it gave me the option to pay for membership. Since they showed great reviews for this site and ancestry.com is reputable and a wealth of knowledge, I thought that this website would be too. Not! I have yet to find any useful information using this site. Many of the things that I'm searching for are either inaccurate, doesn't show on the report or it tells me I can see them if I pay more for an upgraded report. Some of the things in the upgraded report were supposed to be in the standard report. Now, I'm stuck with this membership for six months before I can cancel. I knew I should've just did one month. I will definitely cancel this site as soon as I possibly can.
Hi LaShonda,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 12, 2015
Company lied, price bait & switch~ price at 11.85 then switched to 22.86.
Hi,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 11, 2015
Process was borderline deceptive. Should lay out all options without having to go to multiple screens. Keep it simple, not annoying.
Hi James,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We do our best to explain to customers what they can expect from our services. All of our membership options are adequately displayed in our Terms of Use, which can be accessed at any time.
2) Billing and Services
a) Standard Membership PlansInstant Checkmate offers three standard Membership Plans. All Membership Plans are billed up front for the entire term selected.
Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless and until you cancel.
Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless and until you cancel.
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.
We do apologize for any confusion you may have experienced regarding our services, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 11, 2015
Disclaimer after disclaimer and no information available. Not sure what databases they search, but it appears to be nothing more than what you can do yourself. After searching using the site and there many for an "UPGRADES" for an extra 1.99 we have this feature (there are many). I found more just going to the county website where the person lives.
Hi Gerald,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 11, 2015
After reading that I could get a background on whoever, I decided to get one on my wife (just for fun) I paid the 1$ fee for a week's worth of reports only to be asked to pay another fee of $1.99. After paying that, it only gave me her name phone number and addresses. Then I was offered a premium report for $19.99 which I purchased. There was nothing in it!! I just paid $23.00 for no more info than I can get from a phone book. Don't fall for this, it is a ploy to get your money! And you have to call to stop your trial membership. But you can get your horoscope there. I have gotten way more info from my state's repository online FOR FREE!!!
Hi Jim,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 10, 2015
I really do like your site.. It's not very accurate sometimes however I can usually find who I'm looking for. I use it mainly for the women I date and phone numbers.. I don't use it for what assets a person owns mainly for make sure they are who they say they are. My biggest issue is the COST. You're not paying for the public data only compiling it and I understand you have expenses. I just think more people would use it if it was cheaper. Cheers.
Hi Steven,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We're sorry that you are unhappy with the price of our service. We pride ourselves on being very competitive with our prices by offering unlimited searches for one low monthly fee. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 10, 2015
Address's come up all numbers and not an n, s, e, or w. When I click on address details nothing is loading, error loading sexual predators. Kind of useless information.
Hi Nyle,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 10, 2015
I purchased a one-month membership online to search for marriage records. Was unsuccessful in finding the records, so I called Customer Care and a nice gentleman explained to me that some states do not view marriage records as 'public' records. I was disappointed that I had purchased a membership, yet was unable to find the info I needed. So, this nice gentleman offered to refund my membership fee, and proceeded to do so while we were on the phone.
In these times, it is rare to find a website that has such good customer service. For this reason, I would recommend www.instantcheckmate.com to anyone who is searching for info on another person. Not only do they have a phone number prominently displayed on their site for people to call, but they are available at this number 24 hours a day! I was very satisfied with the help I received upon calling them, and especially that they offered to refund my money, since it turned out that I would not be able to benefit from the info on their site in my ongoing search. Thank you, Instant Checkmate, for excellent customer service!!
Hi Caroline,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 10, 2015
I was checking myself for an application and was very happy with the process. Thank you.
Hi Jaylene,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for on your personal report. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 9, 2015
I did a search on myself after paying for 2 different packages. The information was incorrect as to who I had been married to and divorced from. The state that the marriage took place in wasn't even correct. I canceled and sucked up the $19.86 I spent. Lesson learned. The worst part is I am completely inundated with piles of spam from whomever they sell info to. It is non stop and still unending even though I have canceled the service and unsubscribed from any of their feeds. I am currently searching to see if there is a class action against this company. I would add an order number here to verify what I purchased, but that info is not on the site.
Hi Greg,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 8, 2015
Downloading PDF Reports. This operation is erratically successful. Neither I or your help desk have uncovered the cause.
Hi Richard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced issues with downloading PDF reports, and we are currently looking into this issue. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 8, 2015
I authorized payment via PayPal for a one month trial of their service. On June 29, 2015, at 8:08pm (CST), I called to cancel the service and received a confirmation number to verify the cancellation. In addition, I removed Instant Checkmate from my authorized monthly payments in PayPal. On July 7, 2015, I found that Instant Checkmate had made a debt against my PayPal account. I contacted PayPal, advised them that the charge was unauthorized, had been removed from my authorized charges list, and service cancelled. PayPal is unable to refund to the original source of the withdrawal, can only credit my PayPal account in THREE days. I then contacted Instant Checkmate to ask why the charge was made after the cancellation of service. I was informed that, according to their records, I had TWO accounts.
I advised the representative that I did not ever establish two accounts, only one trial which had been cancelled. The representative said my account(s) were now closed/cancelled and no further charges would be made. It is very annoying that I had to spend so much of my time to contact both companies to get unauthorized charges refunded after I had followed the guidelines and cancelled service within the trial month yet was STILL charged. Now I have to wait for, what should have been an immediate credit, to process, and then go back to transfer the funds back to the original source of payment. I urge people to reconsider using PayPal for reoccurring payments to any company and not to trust Instant Checkmate and their "One Month Trial" offer. You may end up with more than one account being established and additional charges incurred AFTER you actually cancel the service.
Hi Amorette,
Thank you for reaching out. We're sorry to hear you had problems with your account. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 7, 2015
So, if you want to unlock the data with a $19.99 charge, then you can see something of value. You did not say, "Sign up today, pay a fee...then pay another to see something". I would not have paid for this "service". What is given is rudimentary, what is wanted is "premium". This rates as a FAIL.
Hi Brian,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed July 7, 2015
Most if not all info found on report was accurate but needs updating, a tweak here and a tweak there and it will all be correct.
Hi Karena,
We really appreciate your honest feedback. We are constantly working with our data providers to get the best information possible to our customers. Thank you for the positive review and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 7, 2015
Match ups for name do even come close. Not helpful at all. Only accurate info was addresses.
Hi Diane,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 7, 2015
Lots of hype, very little information. I have entered 20+ look-ups. Some (including myself) that I am very familiar with the available information. This application is not worth any money at all. I can and do obtain more information doing basic internet searches... The constant tease of additional information if only I want to pay just a little more $ is degrading. I will call tomorrow to cancel my subscription.
Hi Dan,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 6, 2015
My name and addresses are correct (public records). I have no criminal record so that would be correct. That is it. Not at all impressed. I do not wish to be a member. Please cancel and submit a refund. I am not "Angry", just disappointed.
Hi Judith,
We’re sorry to hear you didn’t find what you wanted in your report. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 6, 2015
The pricing is misleading in that the "unlimited access" reports are so basic it's beyond laughable and one must pay the additional $20 for a "premium report" that contains information easily accessible from other websites as part of their "free" reporting. This was a WASTE of $40! Subpar product and reporting. Will be reporting to BBB. Furthermore, you're not providing "order numbers," which seems convenient for not handling dissatisfied customers. Bravo.
Hi Christina,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, marriage and divorce records, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 6, 2015
I have been very pleased with the service. I use it locate friends from our childhood and relatives whose addresses we have accidentally lost. It has generally been easy to use although there are sometimes problems downloading the PDF files (this may be a browser issue). The only thing we think could be better is to have more than only 5 "possibly related persons." Thank you very much!!
Hi Jerome,
Thank you for your positive review and high rating! We’re so happy to hear that our service helps you locate friends and family. We also really appreciate your feedback regarding the pdf reports and possible related persons section. We are constantly working to improve our service based on user feedback such as yours. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 5, 2015
I went to the Instant Checkmate site to run a background check on myself. I initially reached the site through a "free online background check" site. The site generate several free "background" reports, but none had information that I really needed to know what's on a full background check. One of the sites listed as good places to run one was Instant Checkmate. I went there, and was suckered into paying $12 for a background check on myself. When the background check ran, it came back with information that was given to me at the other sites (3 or 4 past addresses, my name, that's it).
Whenever I clicked on any "report," the system offered an upgrade - it didn't actually give me a report. Fine. I tried to cancel my account thinking I could get a refund. I tried calling Instant Checkmate, and either their phone is down, or I can't dial an 866 number from Puerto Rico. I tried from a 202 cellphone, and it still didn't go through. I emailed them, and they still haven't gotten back to me. This site is a complete scam.
Hi Mickey,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
I am tracking deceased classmates from my senior class and trying to obtain the year they died. I wanted to present the list to our 50th class reunion in October, 2015. Instant Checkmate finds less than half of them. That is, without paying another $19.99 per search.
Hi John,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
I have only been through Tx . a couple of times. I was not driving of either visit.
Hi Dorris,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
Gave Information I already knew and for any further information, stated to ADD PREMIUM account to get criminal record. Don't know about receipt but know I will be billed. Unable to get criminal report I was looking for unless I advanced to PREMIUM ACCOUNT but did not state what the charge would be.
Hi Glenie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
I have looked up 3 people thus far and none have current phone numbers. Addresses are correct however even with a known number for an individual search comes up as unknown or not valid! I paid a lot and feel as if I paid for the simple, "Displeasure!" Of being baited into upgrading to your premium package! I would like to cancel my subscription and request a full refund, as I am less than satisfied with your results. Oh, and my order number is not shown on either confirmation email.
Hi Daniel,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
Problem with my order. They just said to try back later.
Hi Barbara,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your order, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2015
This is a great service. I have found a friend from almost 50 years ago! I recommend this service. Thank you.
Hi Lyndall,
That's great news! We're so glad to hear that our service helped you find an old friend. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 4, 2015
It's very easy to access a report but it's very expensive.
Hi Yvonne,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We're sorry that you are unhappy with the price of our service. We pride ourselves on being very competitive with our prices by offering unlimited searches for one low monthly fee. Thanks again for the feedback, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 4, 2015
You do not show my report. This appears to be a scam.
Hi Eugene,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2015
It changes names when searching and maybe will give correct info. No new info, all old.
Hi David,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2015
Very confusing between phone and background Checkmate, and more so with different email address. Hard to log in a lot of times.
Hi Glenys,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced a hard time logging into your account, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 8, 2015
I received an unexpected reply with a nice apology and a promise of a refund.
Original Review: July 3, 2015
There was supposed to be a $1 trial. There wasn't. There was supposed to be info on sex offenders in my area. There was only this: "Nearby Sex Offenders & Location Details. Sorry, there was an error processing your request. Please logout and try again." No refund. No info. These sites need to be regulated.
Hi Laura,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. We apologize that you ran into an error in the sex offenders section, and we will look into this issue immediately. We apologize for your frustrations, and we will contact you in order to get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2015
I only went on to see if information was correct about me and I was a bit surprised that you do not have any information about me correct. You have me married to two people I never married while never married to the one I was married to and in the same respect you have me divorcing two different men while never being divorced to the one I was married and divorced from. I would never use your site to locate information about anyone else as I wouldn't trust the information.
Hi Melissa,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2015
I liked the fact that you check so many different sources for your information.
Hi Patricia,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you are satisfied with our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2015
Found to be very helpful in locating graduates from fifty years ago.
Hi Pat,
That's great news! We're so glad to hear that our service is helping you locate graduates from fifty years ago. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 1, 2015
I joined the site with a trial cost of approx $18 for 1 month. I wanted to search my father's background (he is now deceased). I knew he had been in jail and wanted to know the specifics. Upon receiving a report, and paying an additional $1.99 to be able to download and share with my brothers and sister, I was then offered the additional "premium" report for another $19.99 that would contain this information - total so far approx $40. When I accepted the charge, I was told there was no information and only displayed my brother's info (who has the same name, but lives in another state)!!
Meanwhile, I kinda expected to see some info on my brother because of the uncommon name, but NEVER during the initial inquiry did it come up. The information displayed was only my father's - I knew by age and date of birth. WHY OFFER A PREMIUM REPORT THAT HAD NO ADDED INFORMATION. It's called bait and switch. I do NOT recommend this site for anything. I decided to search "my" information - I don't exist! Go figure.
Hi Marilyn,
We're really sorry to hear that you had a bad experience when looking up your father's report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2015
This company is a typical teaser company that gets you for a low monthly usage fee and then every time you want to use it or obtain more information there is another fee. I attempted to check one person and it started out that I paid the monthly fee. Then I had to pay an additional $1.99 to go to another page. Then to go to a 3rd page, I had to pay $19.99. That is where I stopped so I do not know how many more fees there were for one person. There are many more services out there that are much cheaper on a person by person basis. Did not see anything wrong with the information that I was looking at but did not attempt to verify. I did see some old out of date info that the person gave to me that would not be of any help to someone looking out of the blue for an individual. Just not worth the fees.
Hi Gary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2015
I desperately needed information RE: some people around my life. I already knew general information but PAID for "Premium Reports" a great number of times. Just for additional accuracy I checked myself with a "Premium Report." None of the reports requested had even the simplest CORRECT info anyone could find; but, most could not be accessed by "click here." What I DID receive was TOTAL misinformation or NO info Re what I was already slightly aware of. I'm an elderly, disabled widow on a fixed income. You are deceivers and crooks and I should get my money back. Wouldn't recommend you to a pig.
Hi Sandra,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2015
I am going through a separation. Currently married. He has hidden some financial assets in the last 3 years and I would like to have found more information regarding finances. Unfortunately, the finance information Never downloaded and kept going in a circle. I hope you can assist me in this endeavor. I think he has transferred some of assets to daughter's name in the last 3 months and was hoping to locate that information as well. ** - daughter just changed her name back to ** and I am sure there was a reason for this. Thank you for your help.
Hi Del,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2015
Nice service but I am annoyed that ALL fees were not disclosed in and if they were they were purposely hidden. I was under the assumption that for $30.00 per month I would have access to all of a person's records, including criminal. I was not happy that I had to pay $2.00 for one service then $29.95 for another service and then if I wanted more information from your "teaser" info I would have to pay even more money. At that point I had already paid you so I'm living with it until July 6th and then I am going to a full service background company that will supply all public records to me at one price and it is lower than your one price for a basic search. I feel mislead, bait and switch. Not very good business practice. I will be keeping my eyes open for a future class action lawsuit to join as I am sure that someone will eventually sue your company.
Hi Kate,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2015
I recently signed up for a subscription to Instant Checkmate. I ran a background check on myself and it turned up an arrest record that had been ordered by the courts to be sealed and expunged. I then searched for 2 friends who I KNOW have criminal records and who did not have their records expunged and nothing came up. This website's database is out of date and hit-or-miss at best. Don't waste your money here.
Hi Jamison,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2015
Chose Instant Checkmate because it was supposedly rated #1 on Top 10 website, which now appears to be an advertising website. Cancelled the Instant Checkmate account after an hour. Ran a criminal background check and no useful results came up except a pop up claiming that more comprehensive information was available for an additional $19.95, paid that and still nothing. So I ran some background checks on individuals that I know have felony convictions and have been to prison just to check the accuracy of this site and according to Instant Checkmate, they have a clean criminal record. If anyone is relying on the information on this site, they are making a huge mistake. It should clearly be marketed as "for entertainment purposes only" especially with the ever important feature of being able to check to see if someone has a compatible horoscope sign.
Hi Roxanne,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2015
I cancelled the account after first charge and then charged again twice. Customer service is terrible - didn't want to refund money. They said I created 2 accounts - one charge from my card and one from my PayPal account but both charges were from my PayPal not my card. They still didn't refund. They are scam artist. Never use their assistance and all they want is extra money for more info you ask for... SCAM SCAM SCAM.
Hi Raul,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2015
Plenty of options when looking for someone. Wish court records were a little more accurate.
Hi Brittaney,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We are always working with our data providers to get the most up-to-date and accurate records as possible. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 29, 2015
It crashes constantly. The past week I could not get to the dashboard at all because every time it would crash and say that the dashboard had to reload but it never did reload because it crashes in the process!!! Consistent problem with choosing to put a phone number as opposed to a name when conducting a search. You seem to have an aversion to phone look-ups and it pisses me off! 9 times out of 10, after I provide the info for who I want background on, your site starts the search, kind of disappears. Then when it reappears it acts as if I had not just typed in the name or number or whatever info I gave and I HAVE TO START ALL OVER AGAIN!!! Your service is probably the worst of its kind and I am only using you because it's paid for already but as soon as my membership is over - I am out of here!!! Unless of course you miraculously decide to respect your customers and fix ALL of your annoying, frustrated, rude, inconsiderate problems!!
Hi Finn,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues using the dashboard and phone look-up, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2015
I looked up my nephew's address in Knob Noster, MO and it shows that he is living with his father in New Bloomfield, MO and he has lived in Knob Noster the last four years plus. So your records are not up to date. I bet you 10 to 1 if I went to Intelius I would get the correct information.
Hi Francis,
We’re sorry to hear that you weren’t happy with your nephew's report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2015
This site has allowed me to find friends and family I have wondered about for many years. Not to bother them but to know if they are still living for my parents' peace of mind. I wish more information were available as to the place of deceased.
Hi Sharon,
We’re so happy to hear that our service helped you find friends and family. Thank you for the feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 27, 2015
Hi my name is Darren and I really feel that you guys are not 100% accurate. I know the person I am searching for has more than just Facebook. So I'm disappointed that you guys might make me upgrade so I can get more info on this person and I think it's a scam. Thank you.
Hi Darren,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2015
I had problems with your site once before, but you assured me that if I tried it again things would be different. I put in my credit card information, tried a search, and all I got was the site that tried to get me to subscribe to a more expensive package. I still haven't found if any of your information is useful, but I guess more money would fix that, right?
Hi Carver,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2015
Did a report. Did not show any speeding tickets that I knew should be there. Called them. Was told that the DMV's do not supply them with this information. WHAT the website, as well as while you are waiting for the report says it does. Nothing current.
Hi c u,
We're very sorry to hear that you were unable to find the desired records that you searched for, and we will follow up with Member Care to research this situation to ensure that there is no confusion moving forward. We strive to provide our members with extensive public records information in our standard reports, which does include traffic offense records, obtained through Public Records maintained by State and Government agencies. While our data providers are always updating their information, some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data.
We will look into your call with Member Care and follow up with the Member Care Representative to make sure that we do a better job of explaining the services that we provide. One of our Member Care Specialists will reach out to you to ensure that you are 100% satisfied with the resolution. We truly appreciate your business, understanding, and for allowing us the opportunity to rectify this situation.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2015
I've seen better reports from other services for a couple of dollars more. More information means that I will come back to you, but not at 19 dollars a report.
Hi Otis,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2015
Given in the 21st century, one can get prepaid phones, change mobile numbers in minutes online, and use addresses that do not exist or are a relative or acquaintance, putting together all that data, quickly, and accurately, is a mighty task. I hope that Instant Checkmate will continue to strive for that goal. Using the latest and greatest data mining software and the fastest systems.
Hi Andrew,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We are always striving to improve our service proactively and through user feedback such as yours. Thanks again for taking the time to reach out to us regarding your recent experience with Instant Checkmate. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2015
Having a hard time - I can't get my arrest or mug shots.
Hi Kenneth,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you are having a hard time finding certain arrest records, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 24, 2015
I have found little useful information.
Hi Hyman,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 24, 2015
Found the information right away. However I can't afford the report! I use the service myself. However I don't like to see this kind of information so easy to get. I can destroy lives, lose jobs, break up families, etc etc.
Hi Glenys,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." However, anyone has the option to opt out of our service, which will remove all of their information from our site. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Updated review: July 12, 2015
I originally reported they had no up to date information and cancelled. They called back and refunded my money.
Original Review: June 24, 2015
I'm not impressed with this service for all the hype. All the information comes up with a google search of my name. And fortunately, nothing unusual came up.
Hi Barbara,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Updated review: July 3, 2015
Thank you for all of your help in resolving this matter. Also for the quick and courteous response.
Original Review: June 23, 2015
There is so much public information missing from my report, like the fact that I am married, where I live now. I have lived in the same place for over 5 years! How can you miss that!?
Hi Marilyn,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2015
There were several aliases listed that are unknown to me. At least 9 professional licenses are not listed (it's blank). All court/citation records are for someone else. Two addresses were incorrect. Current or past evaluation of residence value off by a factor of ten.
Hi Frank,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 22, 2015
Able to check background. Very effective and informative.
Hi Laura,
We’re so happy to hear that you find our service effective and informative. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2015
It really eliminates the countless hours of lost sleep about not knowing "proof" but knowing in your heart and soul. Thanks. I vote yes on this tool.
Hi T J,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2015
I cancelled my account ten minutes after logging in. The first background check I did was on myself. Most of the information was not up to date at all. It did not have any accurate marriage records and address info. Checking a few family members resulted in the same findings--inaccurate, old information. I am certainly not going to pay an additional cost of 19.95 to access "premium reports" if the basic report, costing 17.87 was inaccurate not to mention an additional charge for use of PdF file. I was certainly very dissatisfied. What exactly did I pay for?
Hi Mellanie,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
Media
