Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 6, 2015
Some of your information was not there like marry, death, children, or family. I am trying to put together my family history. And looking for lost m
Hi Connie,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 5, 2015
Your Premium box is too close to the scroll bar and has resulted in being charged for at least one report at $19.95 I didn't want. It would be helpful to move it so this doesn't happen by accident again.
Hi Mike,
Thank you for reaching out. We appreciate your feedback regarding your user experience. We try to make our website as user friendly as possible, and feedback such as your helps us to make improvements to our site. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 5, 2015
I have used this in the past and was happy with the information I was able to find, but this time I am not finding information I had looked up before on the same people. Disappointed. I also would rather pay one payment to get the phone, email and name included rather that have it added on. It is show less information than before and the information is not accurate this time. First time it was excellent.
Hi Vicki,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 3, 2015
I don't like the fact that you only get partial information unless you pay an additional fee.
Hi April,
Thank you for your feedback regarding our premium upgrades. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 3, 2015
I'm sure the premium package would be much faster but I am not doing this for a living. However I did find quite a few. I am happy with that.
Hi Robert,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We really appreciate your feedback and we're glad to hear we were able to help you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 2, 2015
It helped me out a lot.
Hi Kevin,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 7, 2015
Thank you for refunding my money.
Original Review: Nov. 2, 2015
I found almost nothing on a search for myself including records and social networks that should have been easily found. Was asked to purchase additional upgrades after every click. After paying for two upgrades I gave up. Maybe with one more upgrade I could have gotten more results. PDF download doesn't always work. I have to double-check the file after it is downloaded. Occasionally it comes up as invalid file type. Was able to get phone and address history for many people, but nothing I could find from most other free searches online. Mid-way through writing this review, I thought I would look up more people I know to see if the results were any better. As I was looking up more people, my account was "temporarily suspended", "for review due to concerns that you have not complied with our website's Terms of Use". I want my money back.
Hi Jeff,
Thank you for reaching out. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 2, 2015
The service is far from accurate. Search engine need more info. Can get it everywhere. Unsatisfied with this service. Sorry but is true... no photos, addresses, no back up, etc... not coming back.
Hi Ricardo,
We’re sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2015
I did two assessments and then myself as a final test. Mind you, I paid for a six month unlimited membership. I was actually looking for something that I could demo for work-related purposes. This wasn't it. I got no more than I had already found on my own through internet searching. In the same day of purchase, I requested not a full refund but a partial refund. They gave me exactly half which is on the lower side of fair-ish.
Hi Kathryn,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2015
I don't have a record yet according to y'alls info, so I'm not sure if it's up to date but it is accurate for past records.
Hi Brenda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you found the records on your report accurate. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2015
Even with "premium" payment the information was very inaccurate about social media, email addresses, family pictures and relatives. Both my husband and I checked ours, is not accurate enough to count on correct information being given.
Hi Jane,
We’re very sorry you are no longer a member of Instant Checkmate, but happy to know you got things straightened out with our member care team. If you have additional questions, our member care center is open 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2015
A friend needed me to help him find someone, and to test all the sites, I put in my own name because I know more about myself than anyone else does. Some sites gave more information than others, but, most of the information I found on my own name, was consistent in all the sites. None of them, including Instant Checkmate, got my relatives correct. But, when I did a google search, I found that there is apparently another person named Susan **, who lives or lived in one of the cities I have lived in, and who apparently is related to the two people that I am supposed to be related to, and have never even heard of. Yes, the rates that these websites charge are somewhat reasonable but I cannot pay for a search, if none of the sites even get my relatives correct. They all got my age correct, and some of the cities I have lived in but even the correct information was about 3 years outdated.
Hi Susan,
We're really sorry to hear that we were unable to locate your correct relatives and that some of your records were outdated. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Nov. 1, 2015
I searched someone that I was familiar with a criminal background to check the accuracy of your site. And even though they have at least 6 arrests your site shows no arrest warrants or any criminal background for that matter. I am disappointed that I paid for this service.
Hi Tiffany,
We’re sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 31, 2015
I expected more info. Accuracy was only fair. Much, much better than nothing. Thank you for what I did get. I opted for premium on my deceased father, it clocked for 15 or 20 minutes and I had to leave, 4 hours later it was still clocking. I will call to make certain that I did not get charged.
Hi Duane,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. Also, we sincerely apologize that you experienced technical issues with your premium upgrade. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 31, 2015
Website is slow to deliver, and information was scattershot.
Hi Russell,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 31, 2015
Have often seen it recommended to do things like this. Instant Checkmate is the first service I have tried. So far so good.
Hi Eilish,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 31, 2015
Yes I would recommend this to a friend. It was very helpful.
Hi Florence,
That's great news! We're so glad to hear that you find our service helpful and that you would recommend us to a friend. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 30, 2015
I found this very interesting. It's like when you check your credit score... that's how creditors find you. Now I just gave them my information when I ordered so now they can update my file. Very Cool!!!
Hi Tina,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you enjoy our site. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 30, 2015
The information provided can be easily accessed in a few minutes on any decent search engine. After you have already paid for your report, you get the option to pay for "extended results," which includes the information you think you paid for in the first place, from third party providers. It is also an automatic renewal service, and you have to actually call to cancel. I did just that, and have yet to receive the confirmation of cancellation that I was supposed to get hours ago. Given the business model of this company, I am assuming I will have to call multiple times. Would not recommend.
Hi BD,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. We also apologize that you were unhappy with our billing system. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 29, 2015
Background checks - The report is ample and easy to locate.
Hi Brenda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you were happy with your report. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 29, 2015
This is a bait and switch site. Tell you they will do check and give personal information takes a long time then they want to charge you $29.95 month or trial offer for $1.00. Ok not bad then you have to pay $1.99 to download the report. Then if you want full report need to pay for premium info. Big scam and waste of time.
Hi David,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 29, 2015
Inaccurate records, some non relatives, land and address mistakes. Also, incorrect previous addresses and incorrect pictures of most of us.
Hi David,
Thank you for reaching out. We appreciate your honest feedback regarding your recent search results, and we're sorry to hear that some of the records you found were inaccurate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2015
I have only lived at **, Oak Park, Il. 60304 since 1977. I never lived in Forest Park, Il. 60130. I never lived at **, Oak Park, Il. 60304. My husband James lived at **, Oak Park, Il. 60304. I have never been arrested.
Hi Ellen,
We're sorry to hear you found incorrect addresses in your reports. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 28, 2015
The information given here for $13.64 is the same info I can find elsewhere on the internet for FREE. Once you pay the 1 month subscription, then they want to charge another 1.99 & then another 19.99 & the cost keeps going up! In reality what they need to do is give the ALL info for a 1 time price of 29.99, rather than nickel & diming you for premium info, blah blah blah.
Hi Joe,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2015
My first background check was on myself. Totally inaccurate information. The search generated an unapproved "special third party" data review for which I was informed that the $19.95 cost of that report would be automatically added to my credit card. I've called and cancelled my subscription and was told that the 5 day trial period was not available on the other subscriptions as I was led to believe, but was only available if you purchased a 5 day trial. This is exactly the scam I was afraid it was. I was told that no more charges would be made to my credit card. I'll be watching that closely. Do not fall for this.
Hi Tom,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2015
I was somewhat disappointed because I was charged for premium and it was accidental. Trying to get it taken off my account.
Hi Marcus,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Updated review: Dec. 7, 2015
Thankfully, Instant Checkmate has refunded my money.
Original Review: Oct. 27, 2015
I think you fabricate about 25% of the aliases you list. Neither my husband nor I use phony variations of our names, but you have reported that we do. Shame on you! I'll not pay for another month, because I don't think all your "results" are completely trustworthy.
Hi Mrs. Miller,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 27, 2015
incomplete or out of date. I can get the same info off of free sites. Being charged monthly and being asked for supplemental money for additional info is a rip off.
Hi Gerald,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 26, 2015
After going over the arrest record section someone would think I was a complete monster and it would imply I owned a business which I never have and lived in multiple places which again I have never lived. People see word criminal and that's it... judgement passed... so personally I think this site owes me a huge rebate or prepare for a lawsuit. People judge differently than looking at numbers.
Hi Eric,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 26, 2015
I thought I was purchasing a $1.99 report & what I received was an inaccurate report with a monthly recurring auto-subscription plan which I wasn't aware that I signed up for. Total cost: $67.70 as it took me a couple months to notice the charges on my bank statement & cancel.
Hi Erin,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 26, 2015
You have my name as Theresa ** but I have no middle name. You have the info between my husband Gary ** (no middle name) & my son Gary ** all mixed up. On my son's info page is says Gary ** was born 02/11/93 & he's Aquarius. That should be all on my husband's page Gary ** (no middle name). You had my house assessed in 2003 at $125,080 then in 2014 you assessed it at $82,000. This house is assessed at $212,000. You had my son Jacob showing he was arrested for drugs in a few different ways in the state of Florida. That was a different Jacob Alexander **. On other pages you did say least likely person but you didn't for him. He hasn't been in trouble in his life. Looking at this had me believing that he WAS arrested for drugs but when I saw how wrong you were in SO many smaller things I realized I was wrong for believing you.
I know you charged me $40 more tonight while I thought I already paid for the site & it says there are no hidden costs & that you just have this site so people can know the truth. That is the farthest from "the truth". You even charge $1.98 for looking up phone info. All the things your site says it is & why it is isn't the truth. I'm going to post all of these wrongs because with all these unimportant wrongs how can ANYBODY trust the important things like who is a child molester or a thief or a liar?? This site was a good idea but you took my money & gave me nothing in return. I'm extremely disappointed!!! Hope your site gets better.
Hi Theresa,
We're really sorry to hear that the reports on you and your family were not completely accurate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 26, 2015
I spent $15 to find out old phone numbers and addresses. I could have found that out for free! Don't buy. It's a scam.
Hi Molly,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 25, 2015
Search looked legitimate, but the costs were not presented upfront. Not good.
Hi Celia,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. If you have any additional questions or concerns in the future, our US-based member care team is standing by 24/7 to provide assistance. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 25, 2015
I feel like I wasted my money. Very little info is ever shown, and even then - the arrest info is "iffy" at best. The site doesn't know for sure if any arrest record belongs to any person. All you want to do is ask me to buy up to the next level - and I refuse to throw good money after bad. I paid for the info I could have found on Google. The info on me was inaccurate - so that shows me how much I can rely on your info.
Hi Ruth,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2015
I got a email today from paypal saying that you tried to take 29.63 from my account, I only paid 1$ for 5 days. This is outrageous! I don't know were you got off. Forget it, you will never see a dime of my money. Don't try this ** again!
Hi Shane,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2015
Most accurate info I've seen about myself.
Hi Gretchen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re glad to hear you were happy with your report. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2015
I am unable to print the report on Charles **. He is my brother. Myself nor my other brother have seen or heard from him since my Mother's Funeral in 2009. I am unable to go further than 38%. Your help will be greatly appreciated.
Hi Lisa,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 24, 2015
The only information that was correct in the background report was common knowledge. That could have been found through a simple Google search. The majority of the information was about someone other than the individual I was searching for. The individual whom I was searching has 3 arrest records and 1 social profile that were returned through regular Google searches that were not included in this advertised comprehensive report.
Hi Ryan,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2015
Interesting information so far. The location map seems out of date for the area off Airport Road (70). A few inaccuracies of address and photos noticed so far.
Hi Patricia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you find the information in our reports interesting. We apologize for the few inaccuracies that you have come across. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thanks again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2015
I signed up to check some background on a known felon. And it came up no record. On top of that you can get the same or more off google, or anywhere any who phone lookup. I paid my 21 dollars then everything there was a pop-up that said UPGRADE. At more money I couldn't even get information on my own number. JUST UPGRADE MORE $$$. IT'S A RIPOFF.
Hi Laura,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2015
Easy and quick. Some info mixed up with my mother, but overall accurate.
Hi Arline,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that you found our service quick and easy to use. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2015
Have not had a chance to completely review my Instant Checkmate report, before the "rate us" request came up, so all I can say (so far) is SPOT ON!! From what I have seen, so far, Instant Checkmate is as accurate as they come. Pretty scary that there is SO much information out there (about me). But one thing I can say, is that at least it is accurate! Thanks Instant Checkmate!! Keep up the GREAT work!!!
Hi Carol,
That's great news! We're so glad to hear that you were pleased with your personal report. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 23, 2015
I reviewed Instant Checkmate in August. I was very disappointed with the service but they stood by their customer satisfaction promise and offered a full refund. If you are interested in having a look, you needn't worry about getting ripped off. Go ahead and give it a try. Perhaps you will have a different experience. In response to their response: Regardless of their disclaimers and reasons for additional costs or why info was incomplete or incorrect, their initial advertisement and purchase options say nothing about "Premium" info charges. If they really want to be upfront about the service and fees rather than risk customers feeling baited and disappointed - Why not reveal these Premium service options and additional charges right from the start?
Hi Pam,
We appreciate your honest feedback regarding your experience with Instant Checkmate. We're sorry to hear you were unhappy with our service but glad to hear that our member care team could help you out. As for upgrading to our Premium Reports, the option is mentioned on multiple pages of our site. Additionally, when signing up for our service, we explicitly state, "After subscribing, you will also have the opportunity to upgrade your Standard Report to a Premium Report, which will supply additional and supplemental data about a person, for $19.99." We apologize for any confusion you may have experienced in regards to our service. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 21, 2015
I sat through a good twenty minutes of loading bars before the website asked me to pay to show me any information. I paid $1 for the 5 day trial and immediately had to go into my PayPal account to disable the automatic $30 payments this website sneakily added without my consent. They then tried to get another $2 out of me to view a PDF after I just paid to view everything already. I said no and I've been sitting here staring at the same loading bar for thirty minutes. I have clicked on each link for personal info, arrest records, etc. Everything I've just paid to see info on. Nothing is working and all I can see on the top bar is that it doesn't even have my date of birth or age correct. I paid for this service and I have been given absolutely no information at all. I am furious.
Hi Jackie,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We really hate to hear you had a hard time with billing. We started offering unlimited reports for a monthly fee because our members told us they needed an affordable way to run as many searches as they wanted. We’re very sorry that a recurring membership wasn’t what you wanted. Also, we apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 21, 2015
I love this. Look up anyone I want really fast.
Hi Jerry,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you love our service. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 20, 2015
I just signed up for one month (recurring) to check this site out, and so far I have only looked up myself. I plan to use the site more, but this survey popped up on the second page I went to so I figured I would take it. In any case, some of the information is outdated and I am frustrated that I can't update it. First of all, it doesn't show my husband anywhere. Your site uses my maiden name which I haven't used in almost a decade and only shows my married name as an alias. Also, some of the photos are not of me. I know it says "possible photos" but what good does that do when the woman pictured in half of the photos isn't even me? Anyway, you guys only charged $10 so no big deal. I just wouldn't recommend the site to anyone at this point. Again, I have only looked up myself so I might find other people to have more accurate info. And I guess I'm glad that you guys only have my phone number from 10 years ago!
Hi Deborah,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 20, 2015
Fine except spelling is wrong on last name.
Hi Gary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we apologize that your last name is spelled incorrectly. We display the information that we receive from our data providers, so unfortunately we can't update it from our side. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 20, 2015
Have been trying to reactivate my account for weeks, and constantly get an error message. Get no response at all from customer support inquiries that I've sent.
Hi Owen,
Thank you for reaching out. We're sorry to hear you experienced technical issues when trying to reactivate your account and that you were unable to get a response from our member care team. We will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 22, 2015
Now I received the whole refund back which is satisfying.
Original Review: Oct. 20, 2015
Payed for the monthly fee and the $20 premium charge. Total to $44.86, website keeps saying - loading personal data - and have been for 15 minutes. I will be waiting until the charge has been taken out of my bank account and if this is still happening on the website (loading personal data B.S.) I will be calling for a refund on both charges. Now, about 30 minutes and website is still saying Loading Personal Data. Horrible website.
Hi Yanwar,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your report not loading, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2015
Only phone numbers seem to work. It was frustrating and some info is wrong.
Hi Jaime,
We're sorry for your frustrating experience with Instant Checkmate. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2015
So far I've found the site helpful; however, there have been several occasions where a search did not show information that I knew should have been there.
Hi Jean,
We're glad to hear you found our site helpful, and we appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 19, 2015
Arrest records for a George ** in NC shows up as me. Key facts are I have never been in NC and I am Caucasian not Negroid.
Hi George,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We apologize that the arrest records in your report are inaccurate. There exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." Thanks again for your feedback. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 17, 2015
Your information is so beyond inaccurate. Have sent you nemourous info on website issue of wrong info on people. This needs to be the right info on the right person. As an example, a Cathy ** but linked to me and a Danny ** who does not exist, has my old address on Santa Clara Place, a photo of someone else, and criminal records in different states that I have never been in. I am canceling this today because your info is so beyond bad. I would have upgrade to premium if the info was accurate but it is not. You even have police report on a Virgina ** who had been dead since 2003 and their not hers.
Hi Cathy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. Unfortunately, we do not have the ability to manipulate the data. We can only display what our data providers give us. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 17, 2015
Very happy--I wish they could give options to opt out of auto-pay from the beginning. Thanks.
Hi Glenn,
Thank you for your positive review and high rating. We really appreciate your feedback concerning our billing plan. We started our recurring membership program to provide our customers with a convenient way to get unlimited reports. Thanks again for your feedback, and we’re glad to hear you are very happy with our service! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 16, 2015
I had a few problems? Some NAMES were NOT right - as far as death I found two that were not right! Then I looked up myself! It was not up to date? My name is WARREN OSCAR **! So if you could fix it it would make me feel better!
Hi Warren,
We appreciate your honest feedback regarding your recent search results. We're sorry to hear you were not happy with your report. Unfortunately, we are unable to manipulate the data in our reports. We can only show what our data providers give us. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 22, 2015
while I did not find the background check to be useful I was very pleased with Instant Checkmates response to my review. They reached out and explained their point of view and authorized a total refund since I did not find the information useful, complete, or totally accurate.
I am impressed that they want to ensure that the customer is satisfied with the money he or she has paid for the service they have provided. Based on that I have increased my star rating from 1 to 4.
Original Review: Oct. 15, 2015
I was surprised at the many inaccuracies in the data. These included a name I have never used, several family members that were omitted, and a lot of irrelevant information for it to be a background check about me like the crime statistics for the community I live in for 2011 and 2012. My horoscope was included -- that is a ridiculous thing to include. I do not believe in horoscopes as a scientifically accurate measure of anything.
There were arrest records for people with my same name in states 1500-2000 miles from where I live -- Why include that kind of stuff -- I have never been arrested. Perhaps the most offensive thing was the constant plea for me to give them another $20 for a more complete report. There were easily 6 or 7 or 8 times when they made the pitch for more $$. They got my name spelled correctly, my age right, and the photo was actually me. The section on social networks was correct. I can't imagine that this is rated 4+ stars and is an award winning background check operation.
Hi Maurie,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2015
I have searched a couple of family members just to see how accurate your records are. Christina ** is my daughter. She is 25 not 28. And the address you have her living at she hasn't lived at for 2 years. I also did a search on myself. You have me linked to my father-in-law rather than my husband, and you still show my husband linked to his ex-wife even though they haven't been married in more than 10 years. Now I'm a little concerned about the information that I get when I am looking for someone for real. Information 2 years old doesn't help me.
Hi Crystal,
We're sorry you didn’t find the information you were expecting on your family members' reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2015
I am disappointed. I checked up on my own info and only got what I could have found easily on the internet. They want MORE money to be able to download the info AND to actually get any REAL INFO of interest. SERIOUS WASTE OF MONEY!!! :P
Hi Elizabeth,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 13, 2015
I do not find any info on what military service the person had or what company they work for or what career field they work in. That would be good info to have sometimes. I often look for former military buddies that served overseas with me.
Hi Joe,
Thank you for your service to our country! We also appreciate you taking the time to give us feedback regarding your recent search results. We're always looking to incorporate more data into our reports, but unfortunately, sometimes this data just isn't available. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985, 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2015
First, they are not honest enough to tell you upfront that this is going to cost you too much money unlike their similar sites. Second, they advertise that you will be able to see criminal records when you sign up, you CAN'T. Third, the only way you can see the actual criminal records is to pay them $20 more after your original investment. I found nothing on this site that could not have been seen on Facebook if this is a person you are familiar with. I immediately cancelled and it was a complete waste of my money.
Hi Ronda,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2015
The only part that was correct and helpful was the address. Everything else was incorrect. I researched several individual family members and almost all the information, except the addresses was nowhere near correct. Very unsatisfied.
Hi Teresa,
We're sorry to hear you were unsatisfied with our service. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2015
I was disappointed to see that there were several egregious errors in this report. First, I was born and had my Social Security number issued in 1976, not 1979, that would be my sister. Secondly, there were a few missing and inaccurate address reports, though these were minor. The most concerning are the Arrest records. All listed possible arrests were not even close to areas I lived in or frequented and to have possible arrests listed when I have never been arrested is disconcerting to say the least. I am disappointed in the lack of detail on some of the sections, and also, the cost on running reports on everyone in my close circle. While I know that there is a lot of work involved, if they are a spinoff of myself, there should be a package deal to see the reports of multiple people and make it easier to really do the check on people who matter the most.
Hi Andrew,
Thank you for reaching out to let us know about your recent experience with our site. We're sorry to hear you weren't happy with your personal report. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 11, 2015
I wanted to use their service to find an old friend but somehow I signed up for a monthly subscription for 22 dollars a month. So be careful when you use them. Make sure you don't give them information to your Paypal account.
Hi Lar,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 10, 2015
The info was convoluted with unfamiliar (never used) names and address. Lots of items missing. If this is what I can expect on others I won't pay to such - not too impressed!
Hi John,
Thank you for reaching out. We're sorry to hear you were not impressed with our site and that you were unable to find the information you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 9, 2015
I question the accuracy of the data. I pulled up my husband who I know has a DUI and no arrest records showed up.
Hi Rosemary,
We appreciate your honest feedback regarding your recent search results on your husband's report. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 9, 2015
Many of the records are incorrect or 2 different people (ex son and father) are combined under one record. There is very little information for such an overpriced service. I would really like to get a refund as this is not helpful at all.
Hi Susan,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 9, 2015
Misinformation/ not accurate/ under criminal list. 2 drug charges and 2 DUI when there was 1 DUI which included possession of marijuana, etc. All was one charge and it was a deferred prosecution and dismissed. Also list many non valid e-mail addresses. I haven't finished searching site and it appears I am at the end. I have not seen a phone number to contact Checkmate.
Hi William,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. We also apologize that you had difficulty locating our customer support number. It is placed on multiple pages of our site. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week. We will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 8, 2015
I paid way too much on this site to find some lost data on lost relatives... mainly trying to find them by their last known ex-husband's names and last known addresses. But the site is missing so much information or has so much information that is incorrect that there is no way this was any help. Just a waste of money. The marriages weren't even listed for ANY of my relatives. That's public information that's not even listed. The addresses are WAY off base of where they should be. The "Sex Offender" information is based on a tiny amount of information that's WaY across town from the actual address, and doesn't even list the ones across the street. I was truly disappointed.
Then for the extended site information, it's an extra $19.99 PER person you look up... It reads like "You pay once and you get it for everyone you look up." NO, it's for EACH person you look up. And then you do not get ANY extra information except that the SSN is valid and what year it was issued. If I could get a refund I would. But of course that's not something that is offered. Find another site for looking up information.
Reviewed Oct. 8, 2015
OVERPRICED. Looked myself up. $40 later... I am so pissed and disappointed.
Hi Jacob,
We’re sorry to hear you didn’t find what you wanted in your personal report. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 8, 2015
I paid for the trial service, completely assuming I would not get much out of this. I was okay with losing a dollar. I looked myself up to see how accurate this site is. Wrong address, and everything attached to me. I decided to look someone else thinking this might work, and decided to pay for the premium for it. They ended up charging me TWICE, and neither times loaded. I am furious and I want my money back.
Hi Emily,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 8, 2015
It was interesting to see what information is available about me.
Hi Lisa,
Thank you for taking the team to reach out to us about your recent experience with Instant Checkmate. We hope you were able to find everything you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 7, 2015
Setting up new account - Very difficult and time consuming... It took all of 35 minutes... Should not be this difficult OK.
Hi JT,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you had a hard time setting up your account. Our member care team is standing by 24/7 to help our customers with any problems they may be experiencing. Please don’t hesitate to contact us at 1-800-222-8985 for any issues you run into. Again, we're sorry for your poor experience. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 7, 2015
The thing I cannot usually find is cell phones. Sometimes I know the person has moved, but the new address is unknown. Some people don't exist, even though I can find them on the local jail booking sheet. Batting 50-50 on finding information.
Hi John,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 6, 2015
Lost first account under **. Currently my account appears to have my data, the system considers me new with no access.
Hi Ed,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 6, 2015
I'm an heir finder. People are often surprised how I find them. I find Checkmates' information to be up to date and accurate. Suits my purposes.
Hi Jill,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 6, 2015
Searches are quick and seem relevant and recent. Only wish I could get more info without the much higher costs.
Hi Ian,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We're so happy to hear that your searches are quick and relevant! We also appreciate your feedback regarding the cost. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Again, thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2015
I liked dealing with Instant Checkmate. Although I frequently received requests to upgrade my account so I can get Premium Service, the information I got on the person I was checking was sufficient. This was the first time I had to use a site like this but it was worth it. It saved me from getting involved with a woman who could have easily ruined my life...
Hi John,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2015
I fell for signing up for this service just to see how accurately they would report public records. They are way off. They reported inaccurate affiliated spellings of my name, wrong birth sign, phone numbers that did NOT belong to me, 3 criminal/traffic violations that had nothing to do with me, and no marriage or divorce records. I sure hope no one that ever truly needs to do a credible background check on me ever uses this service. What a waste of money!
Hi Heidi,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2015
I loved your site. It helped me so much. Victoria, my sister and I have not seen or talked to her or her family in over seven to eight years and it will be nice to be in contact with her again. Thank you very much.
Hi Debra,
That's great news! We're so glad to hear that our service helped you find your sister and her family. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 5, 2015
I was referred to Pipl Search a free service by a feed I subscribe to. I'm not sure how I ended up at Instant... but I reluctantly agreed to an introductory offer costing $1.99, which became $19.99. This I did agree to - I'm not sure why but I did. However my account was charged $29 and then again $29. This was bad enough but the info provided is sparse. And guess what, it's not their fault they don't have any responsibility for what they provide. Only for what they charge you for what they aren't responsible for. Additionally they claim you can get the reports downloaded in pdf form but it doesn't work and you are prevented from using any other means such as Google Drive or Pocket or Evernote. This site is scam.
Hi Michael,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2015
The initial charge of $20+ provides information that any Google search would reveal for free. Any additional information is an additional $20. I stopped there because there are too many scams out there that continue to charge you fees then more fees without providing any information. Beware and expect to pay $50 or more, any site that is not upfront with their fees I would not recommend and this is one of them.
Hi Don,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2015
Generally there is very little information unless you want to pay for premium services. Pretty much a big waste of money.
Hi Rebecca,
We’re sorry to hear you didn’t find what you wanted in our standard reports. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 4, 2015
I was slightly upset that I could not get information for the price I paid. I felt that an additional $20.00 would be required was outrageous. Also, I already have PDF on my computer for reports and any other thing I have always looked up. Why do I have to pay you $1.99 for something I already have? Again, not satisfied. The information you did provide I could have gotten from another source for a one week trial of $4.95. Your information is not really current, nor did it contain many people I was trying to locate. People that are in their later years. There should at least be address records, they have land lines. I guess I just couldn't get that info that is unless I have to pay the additional fee to get current information. I ordered your service today and called to cancel it a few hours later. To make me happy you could refund my $29.85.
Hi Cheryl,
We're very sorry to hear that you were unable to find information for certain people. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. Additionally, our PDF service is completely optional for our users. We sincerely apologize for any inconveniences you experienced. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2015
I can find most of whom I'm looking for, except for my biological parents... When I looked up my mother's name using the state and age, I still got a ton from everywhere else too. That is my only complaint besides not finding a lot of numbers.
Hi Jen,
We appreciate your honest feedback regarding your recent search results. We're sorry to hear you were unable to find your biological parents on our site. Please feel free to reach out if you need assistance with your search. Our US-based member care team is standing by 24/7 to help and can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2015
The first time I ran it, the program crashed, but I reran the name, and the report helped me find my friend again!
Hi Jane,
We’re so happy to hear that our service helped you find your friend. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 3, 2015
I have checked several numbers including mine and my friends and every single one has errors. Mine didn't even have my name right! I have been getting calls from people I don't know and this site can't get one of those right. I have been looking up numbers tonight and you can't find them. I enjoy company sometimes these have numbers so I wanted to find out if they are real or is it a setup!! I paid for 6 months and am about to cancel, so far haven't gotten a penny's worth!
Hi Dean,
We’re sorry to hear you didn’t find what you wanted in your phone reports. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2015
I found the link to Instant Checkmate via How-to Geek when looking for anti-virus information. It was recommended as an excellent website for checking for background information on people. It was easy to enter a name and request a report. When the report was completed - prior to getting the information you agree to terms, then select what membership package you will purchase before you can review the report. I had so much difficulty in completing the required information - that I had to open a live Chat. I was finally able to sign the agreement, enter my CC info and continue to try and get the report. I chose to view it via PDF file. That was an extra $1.99. I clicked and had technical difficulties, tried again - didn't work, so I cancelled that option and chose to read the report online.
After several attempts to try and read the report without a pop up dialogue box constantly appearing constantly - I closed the site and rebooted the computer. In the interim my CC fraud unit texted me asking if I made these several CC charges that appeared on my credit card. After getting that cleared up, I opened the website again and tried scrolling for the report information. The information was no more than you get from any people search: Name, address, telephone number etc. You then have an option to get Premier information for another $19.99. I tried that twice - more pop up dialog boxes with Continue. Constant looping without moving forward.
Another call from my CC fraud unit, as I was charged $1.99 twice in a row. This time they gave me the customer service number at Instant Checkmate and I called. The agent was extremely nice and very helpful. Bottom line: Never got any information beyond the type you get from people search and I cancelled my membership.
Hi Aida,
We're sorry to hear you had a bad experience, but we’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2015
I utilized this service in an effort to verify my address history for the past 7 years. Unfortunately the public records this service searches did not contain the details I required; fortunately I had only utilized the 1 dollar 5 day trial (accessible by attempting to close the page after getting to the payment info/plan selection form) and the 1.99 pdf download add-on (offered after selecting a service plan, but before viewing the actual report). When I contacted the customer service to cancel the account to prevent the automatic billing of their monthly fee at the end of the trial period, I also requested that they cancel the PDF download administrative fee as I had not utilized that service at all.
Overall, although the service did not meet my needs, this could provide valuable information in the right circumstances, and the combination of the low-cost of the trial service and the customer service policies makes it a very low-no risk service to try to see if it will have what you need.
Hi Jason,
We're sorry that our service wasn't what you were looking for, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 2, 2015
I went to instant checkmate because my 22 yr old male neighbor kicked in my door and beat me up. Local police are no help. I have filed or called 911 about 12 times since the first assault happened. His mom, dad, 2 sisters and grandma has harassed, threatened my life leaving messages on my daughter's phone and my dad's. Police will not give me the reports I need them. And the hidden price for more info and most is wrong. I PD for that on myself and is wrong and bull. I even called because I could not log on most of my month and was told too bad but she could tell that I was not on. I am poor with no locking doors. Need help and got none from this. I might go as far to say you scam money with false hope.
Hi Bridget,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Oct. 1, 2015
Well as I was saying when I paid the 10.71 to see all you said I would, I was a bit pissed off when NATURALLY you want more money. You should be more forthcoming with your customers. They may stay longer. I know I am cancelling my deal because all the graphic news. I didn't get what I was told I was paying for. So you should redo your sales lies and be honest. People who want what you say they gonna get would have paid for it first and probably stayed a customer. YOU ARE WRONG TO TELL US ALL THAT THEN NOT FULFILL YOUR COMMITMENT.
Hi Cheryl,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 2, 2015
Well, that's some remarkable customer service they have. I called and they are sending a refund. Thank you very much!
Original Review: Oct. 1, 2015
What scam. Don't waste your money. Repeated "But wait! We'll lower the price" as you click off the page. The only information I garnered about myself is 3 phone numbers that I haven't had in nine years, my work fax number, (yippie) as well as past addresses - that I have not had in years. Additionally I was given information on someone else with my same name, 10 years younger on the other side of the country.. Erm.. no.. That's not me.
Hi Nicole,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback and for taking the time to update your review. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 30, 2015
Thank you – the best research on me and my family.
Hi Belinda,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so glad to hear that our service is helping you research information on you and your family. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 30, 2015
Didn't even bring up a divorce record, I've been ripped off. You provided absolutely no information.
Hi Mary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 30, 2015
I thought this would be really interesting so I purchased the one month. However, I don't think it was worth it honestly and I would really like my 10 dollars back. :(
Hi Katelyn,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 30, 2015
I did not order the full report, but it would make me question any report. Yes, they do post a disclaimer, but once inaccurate information gets into an agency, it gets passed onto other agencies.
Hi Richard,
I’m sorry that you aren't happy with how our service works, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 29, 2015
I am for the most part satisfied although most of the numbers I get are not accurate or they are so old as to to be not accurate. But you beat Spokeo by a country mile.
Hi Bruce,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 29, 2015
I only signed up for this website because it advertised itself on MSN.com as FREE. I got all the way through until it stated I would have to pay to receive information so I stopped and did not go any further, BUT the website already had my e-mail address and name. Since then I have received HUNDREDS of JUNK E-MAILS DAILY from various fake websites/people and there's no way to stop them unless I change my e-mail address. I would not recommend this website to ANYONE!
Hi Christina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 29, 2015
Helpful. Site helps research family, lineage, births deaths, history. You know, the point of the site. One of the things I love about description boxes is how descriptive my answer can be. Daisy chains. Wow, this is boring. Still typing. Love yer site. C'mon. More. Plus liking it.
Hi Jen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you find our service helpful with your family research. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 29, 2015
Fabulous but expensive.
Hi Amanda,
Thank you for your positive review and high rating. We really appreciate your honest feedback regarding our services. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 28, 2015
I love working with Instant Checkmate. So easy to locate info. Million thanks.
Hi Thessy,
That's great news! We're so glad to hear that our service makes it easy to locate the information you are looking for. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 1, 2015
When I found the person I was looking for, and there was a problem with it downloading, Instant Checkmate found that their computers also had the same problem with that person. So it's the person I am looking for and not Instant Checkmate's problem.
I will be recommending them to all my friends. Thank you, Instant Checkmate for your product, and all your help.
Original Review: Sept. 28, 2015
I ordered this to look up a particular person. I ordered the premium, which never downloaded on my computer. I called and they refunded me the money for the upgrade, but I still can't open the file or find it. Now when I put in the name lonnie ** (Ca) what comes up is a page that just keeps saying looking data for hourssssssssss. All I want is that one person. I've called again and they said it may be because he opted to have his information left out. But when I also did that no page opens and keeps saying downloading or checking for or looking for or anything. I am very upset.
Hi Vivian,
I'm very happy to see that our member care team was able to assist you. Thank you again for your feedback and for taking the time to update your star-rating! Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985, 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 28, 2015
I ordered this service on a whim. Also, I'm nosy. I ended up using it, basically, to look up old friends and acquaintances that I could not find on places like Facebook.
Hi Eric,
We’re so happy to hear that our service helped you find old friends and acquaintances. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 26, 2015
Very happy. Thank you for this service.
Hi Michael,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 26, 2015
It seems faster than in the past. The fee has increased $3.00 per month.
Hi Stephan,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback, and we're glad that you see improvements with the speed of our site. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 26, 2015
I only seen public information I could find in a phone book. Thank you for the trial 5 day membership.
Hi Benjamin,
We’re sorry to hear you didn’t find what you wanted during your trial membership. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 26, 2015
This was easy to read, and I found it very helpful in getting a report I was looking for due to an accident.
Hi Tracy,
We’re so happy to hear that our service helped you find what you were looking for and that you found your report easy to read. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Updated review: Sept. 28, 2015
The billing team got in touch and I got a refund. I must say the customer service is not bad.
Original Review: Sept. 26, 2015
It literally takes twenty minutes and like 10 screens to get to your "report". It doesn't reveal anything and only gets you to pay. Got charged the full $30, even though I only signed up for the $1 trial (they even charged me more than the $1 initially). Refund is nowhere in sight. Please, just avoid this scam.
Hi S D,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Thank you for taking the time to update your review. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985, 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 25, 2015
I was disappointed in information for 24.95. Most was accurate. However, to get all information indicated initially, I had to spend another $19.99, which seemed deceptive. Charge one fee upfront, period. Don't string people along.
Hi Jay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 25, 2015
In general I like your program very much and it gives more information than other programs I have used for previous reunions. Not in order. I don't need much of the basic info but would really like to get email addresses - I am just collecting contact information for classmates but I do occasionally look at relatives to verify I have the correct person or to find a spouse' name. Your site wording led me to believe that for $19.95 my account would be upgraded to give me emails - not just for the current one. You tend to leave off some address data like apartment numbers and street directions like N Main vs S Main. Your desktop option is a nice idea but hard to use as the direction and order of the list changes every time you touch anything. Your selection list for states is not in alphabetical order. When I have to make several tries to find one person, I wish the input line didn't always clear.
Occasionally when I tried entering a new name, the first section would refuse new input and kept changing back to another first name out of the history list. I think the rest of my annoyance is due to information that is unavailable or wrong with whoever or whatever supplies it to you - not your fault. Thank you for a great utility that is new to me.
Hi Colin,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We appreciate your feedback as it allows us to do our job better. Our developers are constantly working to fix the issues that you and our other customers have brought up, but emails and street directions are data that sometimes is just not available to us. Again, we really appreciate user feedback such as yours so that we can improve our site. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985, 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 24, 2015
Do a search for "instantcheckmate scam" before you visit their website. I wish I had, it would have saved me time. The sign-up process takes a really long time and there is no option for you to keep your email private or to opt out of receiving SPAM from them and the affiliates they sell your email address to. You can also find many people who have had issues of being overcharged and recurring charges on their credit cards, so keep in mind giving this company your credit card information is just asking for a bunch of headaches and hassles. Maybe after calling customer service multiple times and much teeth gnashing they might decide to issue you a credit. But probably only if they think you could win if you brought a lawsuit to court. My advice is to do some research and stay away.
Hi Behr,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 24, 2015
When I looked up my personal information it was so inaccurate I would not have recognized myself if I had not been the one to pull it up. Others, that I know, have criminal records, they do not show up. The address information does not make clear which is oldest to most current. Basically, it is useless information that I could have gotten free from Yahoo White Pages.
Hi Amy,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 23, 2015
For what I paid I should have been able to what information I want.
Hi Anita,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 22, 2015
I am not getting any important Information! I paid $22.89 to get information as advertised but not getting it. There are inaccuracies all over the report and to make matters worse, I have to pay another $19.99 to get what I thought I was supposed to get with the $22!! I furnished basic information but this report cannot just copy that information accurately. No wonder it has missed some very important information because the report engine was not given the information I put in, but the garbage this product put in. I am very dissatisfied with this product.
Hi Farrell,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 22, 2015
It sounds so totally complete: $1 for a 5 day trial for tons of information. I wanted to view my own records so went along with the search for a 5 day trial. All was fine up until the point where you have to pay $1.99 for the pdf copy of your report. Okay, no choice so I agreed and looked at my report. But when you want the real meat and potatoes of it, you have to pay for a "premium" report. I did not and will not go for that. I just got ripped for $2.99 and almost an hour of time! Don't go for it folks...It's dishonest!
Hi Aaron,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 22, 2015
I have been unable to print out reports for over a month now. I submitted a complaint with no result. For such a large database I have had issues with located information on people who have known criminal backgrounds. The system really needs an update.
Hi Mona,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with your pdf reports, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 21, 2015
I chose to do a check on myself and once the lengthy 5 minute show was over I was then advised to pay the $20+ monthly membership premium. I then reviewed the information and halfway down the page was sported for another $19 fee to see the gritty information... and a while more down the page found it was necessary to pay an additional fee. I found the information on myself was outdated, inaccurate, and sketchy. I still have not received a receipt or confirmation of payment via email from this site. I am very disappointed that I wasted more than 30 minutes and $27 on this site and am considering calling my bank to prevent any additional charges and change my credit card numbers since this site clearly appears to be a fraud.
Hi Bryan,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 21, 2015
Satisfied. Easy to use.
Hi Vera,
Thank you for your feedback. We're so glad to hear that you find our site easy to use. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I did not see any information of any value in this.
Hi Judy,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I only check on my own back ground. Besides my name, birth date and address of where I lived (which I have to give you) there were nothing else! Even my one and only relative came up wrong! All it give you were all the sex offenders in your area!
Hi Jeannie,
We’re sorry to hear that you weren’t happy with your personal report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 20, 2015
I have belonged to Checkmate for 3 years now. Keep hoping it will get better, but it doesn't. They always want more money for "More wrong information". When I first started using it, it wasn't as bad. But now they don't care about accurate info, just getting you to "upgrade" the report. Sad.
Hi Ted,
We're so glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you again for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 19, 2015
Just doing a background check on myself to see what all came up, nothing. $50.00 for a waste of money!
Hi Kristina,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 19, 2015
I like looking up #s and backgrounds, I don't like being charged twice for looking up the same person. You should have seen it was a mistake. Who would do premium twice for one person? NO ONE. It's always your job to correct someone else's mistake...
Hi Sandy,
Thank you for reaching out. We’re sorry to hear that you experienced a technical issue with our Premium Upgrade service. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
I purchased an account on Instant Checkmate and used it a few times and paid for the top unlimited access. I didn't touch the login for a week or so. The next time I tried to log in it said that my account had been terminated. I called support and asked why. The support person said "I can't say." and gave me an email address to ask why.
Hi Douglas,
Thank you for reaching out. We're sorry to hear you had a negative experience with our service. A senior member of our team will be in touch privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 11, 2015
The company immediately got in touch and credited my account. The service person was prompt, courteous and seemed genuinely concerned that my needs were met. Thank you for making it better.
Original Review: Sept. 18, 2015
Confusing sign up process - premium service is not what you pay for services for one month service. You get charged an additional $19.99 per report for premium service. The service you get for the monthly fee is the same information you can get from a google search and most of the information is inaccurate anyway - mixed in with some accurate information. And there is an additional charge to download the information you just paid to get (twice!). I called and customer service was very nice, but stuck to the fees. Agreed to cancel for next month because when you purchase one month service they really mean one month at a time and they will continue to hit up your card month after month unless you do cancel.
Hi A J,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
I have always found the information I've been looking for in a fast efficient manner.
Hi Charles,
That's great news! We're so glad to hear that our service is helping you quickly find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team is standing by 24/7 to help. We can be reached directly at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
The site is easy enough to use and some of the information is good. I find that for the price of the basic subscription there are not enough phone numbers listed. I have had as good if not better luck finding contact numbers on free sites.
Hi Nathan,
Thank you for reaching out to let us know about your recent experience with our site. I’m sorry you didn’t find all the phone numbers you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
All information on my personal profile is correct and accurate. I'm surprised the non-premium report doesn't have a bit more information on me. Ever since being put on the no-fly list in 3rd grade for making a ** email, I've always been interested in the type of stuff the governments have on me. This has been a great website especially with the $1 trial period. Thanks for that by the way!
Hi Alexander,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that you were satisfied with your report and the trial membership. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 18, 2015
Give you some information on some people, none with others and some people everything most of the time is mixed information. They are great with giving a refund if you are not very happy with their results on the search which I always found to be the best thing with this site.
Hi Jerome,
Thank you for your feedback. While we’re sad to learn you weren’t happy with the service, we’re glad our Member Care Team were able to get that issue taken care of for you. If you would like further assistance, please contact us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 17, 2015
My newborn granddaughter was recently placed in the hands of a 2-time felon. Unable to afford a lawyer I thought it would be worth the money if I could find what I needed to fight this. The information was lacking even the fact she had been in prison twice. All the phone numbers and addresses were dated. They did find her ex-husband but had no information showing he's in prison. I paid for premium but got less than basic. I paid for pdf and was unable to get this either. I'm so disappointed and hoping to get a refund of my money.
Reviewed Sept. 16, 2015
Disappointed with the minimal information provided under the "basic" ~ $20.00/month. Advertising implied that you offered one all inclusive rate for information. Only to be forced with having to spend additional money for specific information or not have access to it. False Advertising. I'd rather cancel, admit I was fleeced, and lesson learned. Even had to spend an additional $1.99 for some kind of access. Geez... I'll be calling to cancel.
Hi Diane,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 15, 2015
I just feel that even if I only paid $1 for a trial, everything (all info) should be available. It is quite misleading and that makes me not want to continue my membership, but thank you.
Hi Benay,
We appreciate your honest feedback regarding your recent search results. We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes). However, some jurisdictions do not release certain records to the public, or they may not update their databases annually, so we are unable to provide records for people living in certain areas. A senior member of our team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 15, 2015
Very unhappy with the amount of data that is provided without upgrading account and I will discontinue my account before the 30 days expire.
Hi Cecilia,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
They charge you for a service, don't provide the complete service. With the partial service they say you can have the complete service if you upgrade to Premium Service. By that time you're already out your initial fee that you cannot get back.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
The search functions are very good. My big complaint is the download to PDF file does not work. This was a primary reason I selected Instant Checkmate. I am considering finding another service.
Hi Marvin,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues with pdf downloads, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
I paid 22.86 and 1.99 and 19.99 just to get information that wasn't right. I was so upset. I want a refund please. I know for a fact person had criminal record and your website says no.
Hi Sherri,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 14, 2015
Relatives not there, very inaccurate even on myself.
Hi Susan,
Thank you for reaching out to let us know about your recent experience with our site. We're really sorry to hear that some of the records you retrieved on your personal report were inaccurate. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
Checking on problems with people I associate with and if there are any legal problems I should be aware of.
Hi Elizabeth,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service is helping you find what you are looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
Navigating is a little cumbersome, but can be accomplished with lots of concentration. Basic info is good and probably useful. Listing locations in sequence by date would be a great improvement, because a primary use of your site is probably to locate a current address. In this instance, I was looking for (and you found) a high school classmate of mine and my wife's who continued to be a friend while she still lived in Memphis, TN. The references to sex offenders are probably useful to youngish customers checking on neighbors, but you might consider asking whether a customer has an interest in that info before spending connect time searching for it - for example, I had no interest in sex offender info (both we and the subject are in our late 70s).
Hi Ernie,
We're so glad to hear that we were able to help you locate a former high school classmate. We do list locations with the last known address listed first, and we appreciate your feedback regarding the sex offenders section. We are constantly looking to improve our service based on user feedback such as yours, so thank you for reaching out. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 13, 2015
I have ran checks on myself and a few people I do know and most of the information is very inaccurate and don't list a lot of stuff and nothing very current either. Actually VERY disappointed.
Hi Amy,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 12, 2015
Either email me the report or cancel payment as rip off. It got to a point where I had to check something but did not go on so I didn't get the full report.
Hi John,
Sorry to hear you had a bad experience. We’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at 1-800-222-8985. Our US-based member care team is standing by 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 12, 2015
Love Checkmate. I've used this before and that's why I'm back.
Hi Gayle,
We’re so happy to hear that you are once again a member of Instant Checkmate! Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day, 7 days a week. You can reach us at 1-800-222-8985.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I did not get the info I expected.
Hi Kenneth,
We’re sorry to hear you didn’t find the information you were expecting. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I signed up for PDF download capability and I am not able to download the file.
Hi Vincent,
Thank you for reaching out. We apologize that you experienced technical issues with our pdf service, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: Oct. 3, 2015
5 Star rating is for after sale support. They tried to do anything to make sure you are completely satisfied with their services. They aggressively resolved my minor issue and offered me a full refund.
Original Review: Sept. 11, 2015
Signed up for the premium package and hope to get more information but it was so little and inaccurate. Not worth paying anything for it. I was out nearly $30 for the information you can do better by using Google or Bing.com. What a disappointment!! I would never recommend this website to anyone because it is a waste of time and lot of money.
Hi Charnn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 11, 2015
I am not pleased at all with this site. I could find any of the information that you provided (and more) on Google for free. While it was my poor decision to purchase your product, I see that I also have a credit authorization of $19.99 for premium data which I DID NOT request, and I expect this to be released from my credit card immediately. There was nothing in the popup that indicated I would be charged for this, and I DID NOT authorize the charge of $19.99.
I have already reported this fraud to Capital One and will take any additional route necessary to have this fraudulent charge removed, and will contact the Better Business Bureau if necessary. I cannot believe that MSN referred me to this site. I have contacted them as well, and am so disgusted that I have changed my homepage and will no longer read their news... Your company is a complete ripoff.
Hi LeAnn,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. We also apologize that a premium upgrade is not what you wanted. Our popup states, "To access the premium data, a onetime payment of $19.99 will be applied to the credit card on your file." In order to complete the Premium Upgrade process, each user must agree to the $19.99 charge by clicking the green button on the popup which says, “Yes, charge my credit card $19.99 for the premium report.” A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
I purchased this to look for a old friend. The information is completely inaccurate. All the info I could find online. I also called when I purchased this and spoke with a Latisha and was told I would get a refund. When the email came I clicked on a button that I thought would take me to the page but it was to purchase a $1.99 pdf which I did not want. She told me she would refund the amount along with the $14.84 because I was unhappy and that was on 8/18/15 and I am still waiting for the refund. I would appreciate it if you would put the refund through as I was told on the phone. If you need to pull the phone call I called within minutes of placing the order.
Hi Lenore,
We're really sorry to hear that you were unhappy with the information on your friend's report Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
My only concerns thus far are that I haven't been able to successfully download in PDF format yet, but your service department said they are working on the problem currently. The only other thing was that when I pulled my own report it only showed residences for the past 17 years, whereas on other search services I received results going back as far as 30 years.
Hi Melanie,
Thank you for taking the time to reach out to us regarding your recent experience with Instant Checkmate. We really appreciate your honest feedback. We are constantly making improvements to our product, including working with our data providers to get the best information possible. Please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
Price high, should all be premium for $60.
Hi Crystal,
Thank you for your honest feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users ensuring the lowest cost for our standard reports. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at 1-800-222-8985 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 10, 2015
I have been very happy with the results. I am part of my high school reunion committee and I'm responsible to verify addresses. I have found that some of my classmates have moved in the last 5 years and most have remained the same. I have also encountered a good handful who have passed away. If I have any complaints at all, it would be that I haven't been able to print a pdf report, even though I've reported it twice and I have now been temporarily suspended twice, due to my searching. Other than that, I'm happy.
Hi Donna,
Thank you for reaching out. We're so happy to hear that our service is helping you find contact information for former classmates! We apologize that you experienced technical issues with your pdf reports. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed Sept. 9, 2015
As test cases before embarking on the search that prompted this membership, I searched for my husband, my children and myself. The information was highly inaccurate and in my own case suggested a completely non-existent criminal history. Three of us have an active presence on Facebook. That did not show up. As a matter of fact, one of the three did not show up at all. However, many pictures of other people did show up. You did manage to display my personal Amazon Wish List - which is nobody else's business. There is a multitude of extraneous items that are irrelevant and to get any really important information, I would have to pay an additional $20 for each search. The constant reminders that I am not really getting all the available information and the hints that more important information is being withheld are annoying.
I paid for pdfs and asked that they be downloaded. Where are they? I never received a single one. I think your service is highly over-rated. I paid almost $50 for it including one "upgraded" report, just to see what it would show. It shows that I wasted my money. This will be my one and ONLY month as a member. And I regret it, because had I known how inaccurate you are, I would never have paid a penny. I have had better results from Google searches.
Hi Lynn,
We're really sorry to hear that you had a bad experience on our site. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. This is due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record.” There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced both with your search results and with our pdf service. We will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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