Cloud Store Reviews

The sales process worked out good once I got my eyeballs on the equipment. I would have gone and looked at it by the pictures. But I took a gamble because I didn't have the pictures. But we ended up buying it. It was perfect. I talked to the dealership to make sure that the guy got his commission and Cloud Store got their money and it worked out nicely. So, I'm completely happy with it.

We were in traffic jams and it was a miserable trip getting the excavator but I was still happy because I was driving home with my new one. I was in touch with the rep the whole time and he was easy to deal with. And if I need something, I'm calling him again unless I can find it right where I'm at. I saved the guy's number because it's from Plano, Texas. He did a good job. He knew what I wanted and found it. He took care of everything and was helpful. I might have paid just a little too much after looking to see what's out there and what I'm seeing for sale now. But it's right in there. There's nothing wrong with commission or profit. I get all that. My son was an auctioneer. So, there's no problem. It was a fair deal.

I have never bought a piece of heavy equipment before and I'm looking for another piece. So, I'm gonna start with them first. Initially, I spoke to a sales rep and he led me through several different pieces of equipment and we helped narrow down my search. Once we picked the piece of equipment and negotiated the price, he handed me off to the next representative of the company that got me through the finance and signature and the exchange of purchase documents, and then there was another person I was handed off to. It was a very seamless handoff every time that we moved to the next subject matter expert to help complete the transaction.

The prices were what I expected. I had a budget and a price range and they didn't try to upsell me on a more expensive piece of equipment. I feel like we found the right piece of equipment, size, and weight for my price range that had the best mechanical history. The overall purchase process was really easy. It was very simple. I expected a lot more paperwork. It's attributed to my financial status, my bank accounts, and the conduct of our business and how long we've been in business and what we do. I was really surprised at the end of the day that it didn't take another couple of weeks and a lot more paperwork. I was able to search in-between conversations with the different representatives, actually challenge myself to potentially other brands or other equipment, and I found their website easy to navigate and very informative.

But it seems to me there was some type of a discrepancy. They advertised you could buy with a credit card and when it came time to do it, it was not functional. That was the only thing that was a little bit sketchy on their part and we had to scramble around to try to figure out how to get the money. They wanted paid up front. Also, they're in Texas and we're in Ohio and the equipment was someplace else. We weren't about to send somebody a $42,000 check and have no idea who they are and that a piece of equipment even existed. We ended up working a deal to where we gave them half of it. We stepped out and gave them 20,000 and we were sitting on the edge of our chair until they said, "Well, we don't know when we can ship it for those deals."

Then, we saw a great big semi rolling down the road with our equipment on it, it was kind of touch and go. There was a couple of things wrong with the pieces of equipment that I asked them to verify for sure that these items were perfect. One of the major ones was not and still is not. I'm kind of a little bit disgusted. But I would recommend them.

The rep was great and communicated well. He kept me informed about each step of the process. I wouldn't hesitate now to use them again. It was just at the onset of doing that, not being familiar with them and so many scam artists in different places. I was wiring a substantial sum of money to buy a tractor so there was always this hesitancy if it was legit or was I being taken care of or being taken advantage of. But now, after dealing with Cloudstore, I would recommend them to anybody.

The purchase price was fantastic because I purchased below what would have been a dealer cost. Mine was in a reverse auction so every 12 hours, the price dropped and I called it at the perfect time when it was within my budget. It ended up costing me more than I had anticipated in the end because it was being shipped 900 miles so there was a substantial shipping cost. But it was still cheaper than buying something local even after paying taxes and shipping. So that was great. But naturally, if I could have bought it at that price locally or even been able to go get it myself, it would have been some savings. I saved money regardless. It was a very quick process because it was a turnkey deal. I let them handle all the shipping and I did all payments one time to them. And then I just waited.

The tractor is what I expected and what I paid for. It's the best multi-purpose tractor I could buy to do, at least, most of the things I need to do. I've done my research and it was the tractor I wanted. It was as described. It was delivered around April 22nd so, it’s going on three months. If it would quit raining, I'd use it a whole lot more. We've had a lot of rain over the last bit so it's hard to do the things I need to do without tearing up the yard and property.

After I wired the funds and was expecting my contract fulfillment and information, I didn't get it. So I called them up and said, “Hey, I need to see the purchase order. I need to see that that tractor’s been taken off the sales floor. I need something that makes me feel more comfortable with how this is going down,” because of their lack of communication. The salesperson said, “I'm traveling right now. Can I get it for you tomorrow?” That really freaked me out. I told him, “Are you telling me that you don't have anybody in your office that can send me all of these things that I need?” Within a couple of hours, they'd gotten me everything. I was able to call John Deere corporate and confirm that they actually worked through corporate. I was able to confirm the CFO whose email I had gotten was a real email and was a real person. So I felt comfortable again. Cloudstore is legitimate but they need to work on their communication through the process.

I'm very grateful that that whole process happened with the inspection, but I feel like that should be done before. It might be a hassle for somebody to not have it inspected until they have a buyer. Otherwise, it was a great experience. The salesperson contacted me back and asked how the machine is working. I stated a few issues and she looked into that for me and then she sent me an email. The fact that she reached out after the sale was really cool. We're looking at another unit right now and I've contacted that same salesperson and she's shopping for me, which saves me tons of time.

What happened was, late that evening, I had to do a hold really quickly in order to get him to hold it and he did it after an hour. The next day, we were able to release it when we found out it didn't have air and heat and I didn't want my friend dealing with it. If you're gonna use a piece of equipment like that, you need to be able to use it at all times and you can't use that thing in the summertime when it's 100 degrees and you're trying to work in it and there is no air. You can't use it in the wintertime when it's five degrees and you're trying to work in it and there's no heat.

The only problem I had with Cloud Store is that we can't get our money back right now. Everything was fine except the fact that we want to buy from them but we can't get our money back until then. I don't know how long the hold is gonna be. They might hold my $500 and find one, then they might just jack the price off a little so $500 won't make a difference. We still plan to purchase an equipment from them. I was just dissatisfied with not getting the money back.