Cloud Store Reviews

There's a neighbor down the road and I had done some work for him fixing his machines and he mentioned that he was looking for a skid-steer, so I gave him the number. When they brought in the machine, he called me and I went over there to see it. The motor was nice and clean, it looked like it had never been run, it had solid rubber tires, and he loves it.

Cloud Store was very up-front and helpful. When things were wrong, they bent over backwards to try to get it fixed. They were always in touch and always made follow-ups. So I'm very happy about that. But seven days is not enough. This is a very used piece of equipment, and you don't know what's gonna go wrong in the first seven days. So, it would have been helpful to have a better warranty. Otherwise, they were very good.

Exploring the Cloud Store website, I found it decently attractive and user-friendly. It offered everything I needed for browsing and selecting machinery efficiently. As a business owner, extreme professionalism and transparency in dealings stood out for me, and Cloud Store mostly lived up to that standard. Communication was another strong suit—they answered all questions and followed up diligently, which is something I value highly in any business interaction.

Price-wise, their offerings were competitive. Additionally, Cloud Store carried machinery that was hard to find elsewhere, which gave them an edge in my purchasing decision—especially after three years of searching for the right equipment.

My machinery was delivered within a couple of weeks, aligning with industry standards. Overall, while the experience was not flawless, it showcased several strengths alongside necessary improvements.

We were able to include a lot of things that I wanted with it and it operates well so far. It only came with one key, but that's fine for a used product. If it's at a Cat dealer, which it was, it's easy to replace it with a second key. The dealer did not ship the second key, and I would like to have it shipped. But I also found myself realizing that the door latch itself is very finicky. When you get inside the machine, you need to slam the door multiple times to get the door shut, which is not ideal.

When we were moving some tree trunks around, I got out of the vehicle to make an adjustment and the door shut. It latched without me needing to slam it. I didn't think anything of it, but when I got ready to get back in the vehicle, I could not. I was prepared to break the glass on the machine I just purchased a couple of days prior to get in. I had to hit the door handle a couple of times and it wiggled loose. I have seven days to get back to Cloud Store and that's something I was going to write up and send their way. That's my biggest gripe.

The tracks that I have on the machine are bald. They may have serviced the machine, but I have to buy new tracks and tracks are about $2,000. The other day when I was using the machine, it rained. It also rained the day before and it made the ground pretty soft. As I was moving around, the ground was slowly turning to mud. I had to rock this 9,000-pound machine back and forth to move. I've driven lots of these, and that was not supposed to happen. Track treads typically last 1,500 to 2,000 hours. I made the purchase with about 1,600 hours on it so it's within tolerance. But I would have expected them to notice the treads are bad and replace them.

If you're looking to buy a piece of machinery and you want to save a little time and effort from looking all over the web, Cloud Store is a good option. They have lots of equipment from across the country that they can source. I was able to get a 500-hour warranty on my machine, which is great. All in all, with low hours, relatively good warranty, and the peace of mind of knowing I didn't have to frantically look for equipment all over the place and I was able to work with someone from Cloud Store, that's worth it. I will be buying another piece of machinery, hopefully before the fall, if I can get business moving fast enough. If I did so, I would buy through Cloud Store again.

I decided to ask them what made them think it was worth it to have it hauled all the way from Alabama. I told them I’ve been looking for an excavator myself. I was able to ask about the price and the contact information of the company they dealt with.

They gave me Tyler's number and told me that he was super helpful in finding theirs. And he got them a really good deal. I contacted him and I told him what kind of deal I was looking for. He told me to give him a week and he will notify me when something comes up. He called me back 30 minutes later and told me he found a machine that fits everything I want, and for a great price. He sent me the pictures and I told him to get it locked up before somebody else gets it.

I got a little bit better deal than they did. I didn't have to pay delivery fees because I picked it up myself. It was the same size, the same exact machine, and the same year. Mine had a little bit less hours on it. I probably saved about $14,000 on that piece of machinery going through Cloud. If I bought it locally, I would have paid about $35,000 before taxes and title. After tax and everything, after everything was said and done, paying their commission fee and all, the check that we wrote for was $23,990.

The quality is great. It's all American-made stuff that Cloud Store sells. They don't deal with any off-brand rinky-dink equipment or consumer-grade equipment that people would just use occasionally. Everything that they sell is commercial-grade construction equipment.

The product we got was good, except that we were supposed to have a different part on there and a different bucket, and it was different when we received it. We reached out to them, but they did nothing about it. The product is not under warranty. Cloud Store said that’s what the company sent, but that is not what is supposed to be on there, and that is not what I was told.

Original Review: June 26, 2025

Please Read before even calling Cloud Store! On May 14th Cloud Store ran my credit, performing a hard inquiry that will stay on my credit report until June 2027, without my permission. Even worse, I have spent weeks calling the Cloud Store and they either ignore my concerns and fail to call me back, or even worse, they are now dodging my calls. What Cloud Store does is farm your credit out to lenders like Marlin and hope for approvals. They do not care about the consumer's credit score. They are clearly desperate to sell equipment even at a possible the buyer's expense. DO NOT WORK WITH THIS COMPANY AT ALL COSTS!!!

As for the purchase experience itself, everything seemed to go smoothly. We acquired the equipment this past spring, and while I don't operate it myself, my son does. The machinery arrived in fine condition, which was expected, though I'm grateful we opted for the extra warranty. That's essential, given that a part which costs $10,000 ended up breaking. Fortunately, the warranty is supposed to cover that, so it’s a relief.

We’re satisfied with Cloud Store. A lady we dealt with was really nice and helped take care of the issues.

I reached out to Cloud Store about the issue. At first, they said it was their problem. I waited a week, and then somebody else from there reached out. They’re impossible to get ahold of unless you want to buy something, but once you’ve got it, it’s a whole different ball of wax. They pawned me off onto Crownstone Machinery, which is where the machine came from. I guess it’s one of their affiliates that they buy from or work a deal with, and then they sell it second-party to me and make a commission. They didn’t forward me any information about where the machine came from, so I had no idea it was coming from an affiliate. I had to figure it out on my own, calling random Bobcat dealerships in Pennsylvania to track it down. I wouldn’t recommend them to anyone based on this experience.

I put my trust in them. The machine is supposedly Bobcat-certified. I spent $40,000 on it, and I can't run anything off of the machine. I also bought attachments for several thousand dollars that I can’t even use.