Cloud Store Reviews

The sales process worked out good once I got my eyeballs on the equipment. I would have gone and looked at it by the pictures. But I took a gamble because I didn't have the pictures. But we ended up buying it. It was perfect. I talked to the dealership to make sure that the guy got his commission and Cloud Store got their money and it worked out nicely. So, I'm completely happy with it.

We were in traffic jams and it was a miserable trip getting the excavator but I was still happy because I was driving home with my new one. I was in touch with the rep the whole time and he was easy to deal with. And if I need something, I'm calling him again unless I can find it right where I'm at. I saved the guy's number because it's from Plano, Texas. He did a good job. He knew what I wanted and found it. He took care of everything and was helpful. I might have paid just a little too much after looking to see what's out there and what I'm seeing for sale now. But it's right in there. There's nothing wrong with commission or profit. I get all that. My son was an auctioneer. So, there's no problem. It was a fair deal.

I have never bought a piece of heavy equipment before and I'm looking for another piece. So, I'm gonna start with them first. Initially, I spoke to a sales rep and he led me through several different pieces of equipment and we helped narrow down my search. Once we picked the piece of equipment and negotiated the price, he handed me off to the next representative of the company that got me through the finance and signature and the exchange of purchase documents, and then there was another person I was handed off to. It was a very seamless handoff every time that we moved to the next subject matter expert to help complete the transaction.

The prices were what I expected. I had a budget and a price range and they didn't try to upsell me on a more expensive piece of equipment. I feel like we found the right piece of equipment, size, and weight for my price range that had the best mechanical history. The overall purchase process was really easy. It was very simple. I expected a lot more paperwork. It's attributed to my financial status, my bank accounts, and the conduct of our business and how long we've been in business and what we do. I was really surprised at the end of the day that it didn't take another couple of weeks and a lot more paperwork. I was able to search in-between conversations with the different representatives, actually challenge myself to potentially other brands or other equipment, and I found their website easy to navigate and very informative.

But it seems to me there was some type of a discrepancy. They advertised you could buy with a credit card and when it came time to do it, it was not functional. That was the only thing that was a little bit sketchy on their part and we had to scramble around to try to figure out how to get the money. They wanted paid up front. Also, they're in Texas and we're in Ohio and the equipment was someplace else. We weren't about to send somebody a $42,000 check and have no idea who they are and that a piece of equipment even existed. We ended up working a deal to where we gave them half of it. We stepped out and gave them 20,000 and we were sitting on the edge of our chair until they said, "Well, we don't know when we can ship it for those deals."

Then, we saw a great big semi rolling down the road with our equipment on it, it was kind of touch and go. There was a couple of things wrong with the pieces of equipment that I asked them to verify for sure that these items were perfect. One of the major ones was not and still is not. I'm kind of a little bit disgusted. But I would recommend them.

The rep was great and communicated well. He kept me informed about each step of the process. I wouldn't hesitate now to use them again. It was just at the onset of doing that, not being familiar with them and so many scam artists in different places. I was wiring a substantial sum of money to buy a tractor so there was always this hesitancy if it was legit or was I being taken care of or being taken advantage of. But now, after dealing with Cloudstore, I would recommend them to anybody.

The purchase price was fantastic because I purchased below what would have been a dealer cost. Mine was in a reverse auction so every 12 hours, the price dropped and I called it at the perfect time when it was within my budget. It ended up costing me more than I had anticipated in the end because it was being shipped 900 miles so there was a substantial shipping cost. But it was still cheaper than buying something local even after paying taxes and shipping. So that was great. But naturally, if I could have bought it at that price locally or even been able to go get it myself, it would have been some savings. I saved money regardless. It was a very quick process because it was a turnkey deal. I let them handle all the shipping and I did all payments one time to them. And then I just waited.

The tractor is what I expected and what I paid for. It's the best multi-purpose tractor I could buy to do, at least, most of the things I need to do. I've done my research and it was the tractor I wanted. It was as described. It was delivered around April 22nd so, it’s going on three months. If it would quit raining, I'd use it a whole lot more. We've had a lot of rain over the last bit so it's hard to do the things I need to do without tearing up the yard and property.

After I wired the funds and was expecting my contract fulfillment and information, I didn't get it. So I called them up and said, “Hey, I need to see the purchase order. I need to see that that tractor’s been taken off the sales floor. I need something that makes me feel more comfortable with how this is going down,” because of their lack of communication. The salesperson said, “I'm traveling right now. Can I get it for you tomorrow?” That really freaked me out. I told him, “Are you telling me that you don't have anybody in your office that can send me all of these things that I need?” Within a couple of hours, they'd gotten me everything. I was able to call John Deere corporate and confirm that they actually worked through corporate. I was able to confirm the CFO whose email I had gotten was a real email and was a real person. So I felt comfortable again. Cloudstore is legitimate but they need to work on their communication through the process.

The customer service was impressive. The rep I dealt with was patient and accommodating, especially since I was often busy with work and couldn't always answer calls immediately. I appreciate that he stayed late to assist me.

Although I noticed that similar products were available at other places for a cheaper price, I was still satisfied with my purchase. The delivery was surprisingly quick, arriving the next day, which exceeded my expectations.

Overall, I would recommend Cloud Store to a friend. While the pricing and sales marketing process were average, the excellent customer service and swift delivery stood out. The website experience was also smooth, earning a high rating from me.

We had rented an excavator that needed to be returned, expecting the delivery on the specified day. Unfortunately, due to the unexpected delay, we lost three to four days' worth of work. The team at Cloud Store informed us that the delay was due to not having a driver confirmed when they initially assured us of the delivery. They mentioned that they coordinated with TQL - Total Quality Logistics, but the driver wasn't confirmed until later, causing the delay.

In terms of the excavator itself, it was in good condition, though I haven't personally used it; my partner hasn't had any complaints so far. One area for improvement for Cloud Store would be to offer extended warranty options upfront. There was only a 7-day warranty, and they didn't provide an option to purchase an extended one at the time of delivery, which was quite inconvenient for us.

Given the significant delays and the financial impact we faced, I would rate my overall experience a 3 out of 5. I suggest that Cloud Store address these logistic and warranty offering issues to improve customer satisfaction.

The purchasing process was swift, although there was a moment of concern when discussing the pricing. Initially, the equipment was quoted under $30,000, which was my budget. However, after signing agreements and making a down payment, the price confirmed via email turned out to be $33,900, exceeding my agreed budget by almost $4,000. This was surprising and frustrating as I felt locked in after the down payment, and I’m still unclear why the numbers shifted that way.

Despite this, the delivery was impressively quick, and the equipment was in good condition. The logistics of receiving the skid loader were smooth. It came from Nebraska to North Carolina within a week, which speaks volumes about their efficiency. While I would recommend Cloud Store for their customer service and delivery, I would advise others to double-check the numbers before committing to avoid any price discrepancies.