Cloud Store Reviews

We were able to include a lot of things that I wanted with it and it operates well so far. It only came with one key, but that's fine for a used product. If it's at a Cat dealer, which it was, it's easy to replace it with a second key. The dealer did not ship the second key, and I would like to have it shipped. But I also found myself realizing that the door latch itself is very finicky. When you get inside the machine, you need to slam the door multiple times to get the door shut, which is not ideal.

When we were moving some tree trunks around, I got out of the vehicle to make an adjustment and the door shut. It latched without me needing to slam it. I didn't think anything of it, but when I got ready to get back in the vehicle, I could not. I was prepared to break the glass on the machine I just purchased a couple of days prior to get in. I had to hit the door handle a couple of times and it wiggled loose. I have seven days to get back to Cloud Store and that's something I was going to write up and send their way. That's my biggest gripe.

The tracks that I have on the machine are bald. They may have serviced the machine, but I have to buy new tracks and tracks are about $2,000. The other day when I was using the machine, it rained. It also rained the day before and it made the ground pretty soft. As I was moving around, the ground was slowly turning to mud. I had to rock this 9,000-pound machine back and forth to move. I've driven lots of these, and that was not supposed to happen. Track treads typically last 1,500 to 2,000 hours. I made the purchase with about 1,600 hours on it so it's within tolerance. But I would have expected them to notice the treads are bad and replace them.

If you're looking to buy a piece of machinery and you want to save a little time and effort from looking all over the web, Cloud Store is a good option. They have lots of equipment from across the country that they can source. I was able to get a 500-hour warranty on my machine, which is great. All in all, with low hours, relatively good warranty, and the peace of mind of knowing I didn't have to frantically look for equipment all over the place and I was able to work with someone from Cloud Store, that's worth it. I will be buying another piece of machinery, hopefully before the fall, if I can get business moving fast enough. If I did so, I would buy through Cloud Store again.

The sales process worked out good once I got my eyeballs on the equipment. I would have gone and looked at it by the pictures. But I took a gamble because I didn't have the pictures. But we ended up buying it. It was perfect. I talked to the dealership to make sure that the guy got his commission and Cloud Store got their money and it worked out nicely. So, I'm completely happy with it.

We were in traffic jams and it was a miserable trip getting the excavator but I was still happy because I was driving home with my new one. I was in touch with the rep the whole time and he was easy to deal with. And if I need something, I'm calling him again unless I can find it right where I'm at. I saved the guy's number because it's from Plano, Texas. He did a good job. He knew what I wanted and found it. He took care of everything and was helpful. I might have paid just a little too much after looking to see what's out there and what I'm seeing for sale now. But it's right in there. There's nothing wrong with commission or profit. I get all that. My son was an auctioneer. So, there's no problem. It was a fair deal.

I have never bought a piece of heavy equipment before and I'm looking for another piece. So, I'm gonna start with them first. Initially, I spoke to a sales rep and he led me through several different pieces of equipment and we helped narrow down my search. Once we picked the piece of equipment and negotiated the price, he handed me off to the next representative of the company that got me through the finance and signature and the exchange of purchase documents, and then there was another person I was handed off to. It was a very seamless handoff every time that we moved to the next subject matter expert to help complete the transaction.

The prices were what I expected. I had a budget and a price range and they didn't try to upsell me on a more expensive piece of equipment. I feel like we found the right piece of equipment, size, and weight for my price range that had the best mechanical history. The overall purchase process was really easy. It was very simple. I expected a lot more paperwork. It's attributed to my financial status, my bank accounts, and the conduct of our business and how long we've been in business and what we do. I was really surprised at the end of the day that it didn't take another couple of weeks and a lot more paperwork. I was able to search in-between conversations with the different representatives, actually challenge myself to potentially other brands or other equipment, and I found their website easy to navigate and very informative.

But it seems to me there was some type of a discrepancy. They advertised you could buy with a credit card and when it came time to do it, it was not functional. That was the only thing that was a little bit sketchy on their part and we had to scramble around to try to figure out how to get the money. They wanted paid up front. Also, they're in Texas and we're in Ohio and the equipment was someplace else. We weren't about to send somebody a $42,000 check and have no idea who they are and that a piece of equipment even existed. We ended up working a deal to where we gave them half of it. We stepped out and gave them 20,000 and we were sitting on the edge of our chair until they said, "Well, we don't know when we can ship it for those deals."

Then, we saw a great big semi rolling down the road with our equipment on it, it was kind of touch and go. There was a couple of things wrong with the pieces of equipment that I asked them to verify for sure that these items were perfect. One of the major ones was not and still is not. I'm kind of a little bit disgusted. But I would recommend them.

The rep was great and communicated well. He kept me informed about each step of the process. I wouldn't hesitate now to use them again. It was just at the onset of doing that, not being familiar with them and so many scam artists in different places. I was wiring a substantial sum of money to buy a tractor so there was always this hesitancy if it was legit or was I being taken care of or being taken advantage of. But now, after dealing with Cloudstore, I would recommend them to anybody.

The purchase price was fantastic because I purchased below what would have been a dealer cost. Mine was in a reverse auction so every 12 hours, the price dropped and I called it at the perfect time when it was within my budget. It ended up costing me more than I had anticipated in the end because it was being shipped 900 miles so there was a substantial shipping cost. But it was still cheaper than buying something local even after paying taxes and shipping. So that was great. But naturally, if I could have bought it at that price locally or even been able to go get it myself, it would have been some savings. I saved money regardless. It was a very quick process because it was a turnkey deal. I let them handle all the shipping and I did all payments one time to them. And then I just waited.

The tractor is what I expected and what I paid for. It's the best multi-purpose tractor I could buy to do, at least, most of the things I need to do. I've done my research and it was the tractor I wanted. It was as described. It was delivered around April 22nd so, it’s going on three months. If it would quit raining, I'd use it a whole lot more. We've had a lot of rain over the last bit so it's hard to do the things I need to do without tearing up the yard and property.

After I sent the video, they moved the case to a Bobcat service center, where the excavator was picked up for inspection. Unfortunately, they couldn't figure out what was wrong. Since no issues were found by their team, Cloud Store refused to cover the repair costs. This left me with a hefty bill of $700 to retrieve my equipment, and it's concerning to think who would be responsible if the excavator fails completely.

On a positive note, the sales representative I dealt with was great, making that aspect of the experience a little less frustrating. However, due to the unresolved issues with my purchase and the unexpected expenses, my overall experience with Cloud Store has been incredibly disappointing.

I initially felt left in the lurch and had to figure out where my equipment was located. I even contacted the dealer directly since it seemed Cloud Store wasn't coordinating with them correctly. The situation was further frustrating because I had to rent a bucket separately to utilize the machinery, spending unnecessary time and resources trying to sort everything out.

Communication became even more bothersome when they promised to cover certain costs due to the confusion, but I never heard back from them regarding those compensations. I also found out at a crucial moment, only through the dealer, that the sales contract didn’t include the bucket I paid for. After additional hassle to fix the shipping, I finally received the equipment but remained dissatisfied.

The entire purchasing process took around two weeks. Initially, there was a potential machine, but upon inspection, Cloud Store gathered a report indicating its rough condition. They promptly identified another option within the same price range, and I finalized the purchase decision quickly, coordinating with a friend nearby in Montana for pickup, as it was located around an eight-hour drive away in South Dakota.

Once the machine arrived, I was pleased with its condition. It displayed some wear, like a seat tear and a few hose couplings needing replacement, but overall, it was in great shape. Given my positive experience, I’ve happily recommended Cloud Store to friends when they enter the buying market.