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AsSeenOnTV.com Reviews

Fairport, NY

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About AsSeenOnTV.com

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AsSeenOnTV.com sells a variety of products featured on television infomercials, including household gadgets, fitness equipment and personal care items. AsSeenOnTV.com connects consumers with the latest as-seen-on-TV products, providing easy access to popular and trending items.

Visit www.asseenontv.com
Pros
  • Fast shipping options available
  • Wide range of products offered
  • User-friendly website interface
Cons
  • Poor customer service response
  • Frequent order delays reported
  • Inaccurate product descriptions

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AsSeenOnTV.com Reviews

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    How do I know I can trust these reviews about AsSeenOnTV.com?
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    Page 1 Reviews 0 - 40
    Customer ServiceSales & MarketingPriceOnline & AppStaffHonesty & Transparency

    Reviewed Nov. 9, 2022

    I bought Night Vision Glasses from As Seen OnTv. Well I got in mail only 1 pair of Night Vision Glasses and I was supposed to get a 2nd paid of Night Vision Glasses but, only got 1 pair from this. This company also lies by this company as they use another shipping method after you pay them as my shipping was supposed to be USPS. This company at As Seen On Tv used FedEx, charged more money for just 1 pair of Night Vision Glasses. They ripped me off for my money. Also when the box came I opened up bubble wrapping it had stated being from which was another company not affiliated in such, way with As Seen On Tv however their website it was stated on box as the following company that is called ?BulbHead.com.

    Also my Receipt stated inside of the box not sent by USPS but was sent by FedEx shipping company and I charged me way too much money again and I got only 1 pair of night vision Glasses. Was supposed again get 2 pair of Night Vision Glasses by As Seen On Tv this company at As Seen On and they are false advertising and they ripping people off. I hope my review helps out people because if you buy these Night Vision Glasses they send out only 1 pair and I was again? Was supposed to be 2 pairs of Night Vision Glasses. They state get second pair of Glasses for free but lie about it? Again don't shop on As Seen On Tv because they are false advertising to the public use different shipping method not when you requested the first one which was USPS, get receipt inside the box stated FedEx. Again hope this review helps all customer. Again thank you reading my review.

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    Customer ServicePriceTimeliness

    Reviewed July 28, 2022

    Customer Service is either Ignorant or deliberately stalling. This has been over a two-month ordeal, so far. I ordered a pair of HD Wrap around sunglasses to go over my prescription glasses. I received a pair of cheaper regular glasses. I complained and they told me to keep those and they would send me the right glasses.

    I received the same incorrect glasses and I was instructed to print out one of their own prepaid shipping labels and send them back. I did so the same day. Tracking on the package told me it was delivered on June 30th. Today is July 27th.

    Had several email exchanges. Each time they tell me to use the shipping label and return them. Each time I responded with the time and date the package was delivered back to them. Their last response claimed they have not received the glasses and if I have any proof please provide it. I told them to check their tracking number and it shows it was returned weeks ago. No response.

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      Verified purchase
      Customer ServiceOnline & App

      Reviewed Nov. 30, 2021

      I ordered a set of Headphones from them on Nov 22. They took my money, and gave me a Order number, when I went to their website it wouldn't even put the order number in. I tried calling and e-mailing, nothing!! They need to be shut down!!

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      Refunds & Payouts

      Reviewed Nov. 4, 2021

      I ordered earbuds for husband's birthday. Paid extra for 2 day shipping ordered on 28th so they would be here by November 2nd. Nothing has come of course. No answer nothing but took money out of my account. I gonna post it on FB and everywhere. If they don't refund my money and then hopefully no one else will order from them again. Cause of this many people have same problem. BBB should do something about them.

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      Sales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed Nov. 3, 2021

      Placed an order. Order supposedly got canceled due to lack of product promised refund and I am still waiting 1.5 months later. Incredible how these companies still have access to sell online when they are just a scam.

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      Customer ServiceStaff

      Reviewed Oct. 23, 2021

      I ordered the pillows on the 5th of this month. I have tried calling to get through to a real human customer service representative. I can never ever get to a real human being! Are they legit? They have their products in Walmart! I am so disappointed to have my hard earned money which I feel by now was stolen!!!! They will neeever eeever fool me again!!!

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed Oct. 19, 2021

      I ordered the Aqua shower head on Sept 19th. They contacted me twice. The last time was on Oct 4th saying that would refund my card. Haven't seen anything yet. Tried calling. Goes something saying all agents are busy, tried email. Nothing. These guys are crooks. They steal your money. Wish there is something that could be done. They need shut down. Never order from them again.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed Feb. 5, 2021

      I placed an order with the As See on TV Warehouse website back on Dec. 17, 2020. I order the Genie Bra and Camie Shaper after seeing the tv ad running a sale on these products. They quickly took my money and after waiting 7 weeks my order is still in the "processing" stage. I contacted the company, but did not receive an response from them. I sent them another email today asking for a refund, but after reading all the other reviews, I doubt if they will give me my money back. I wished I had read the reviews first, then I would not be going thru this now. I %100 agree with all of the other reviewers that this company is a SCAM!!! They need to be shut down permanently.

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      PricePunctuality & SpeedRefunds & Payouts

      Reviewed Jan. 23, 2021

      I placed an order on 11/20/2020 for sunglasses. The cost was $28.40, which was taken out of my account on 11/22/2020. On 1/02/2021, I received an e-mail that my order had been cancelled and would receive a refund in the next 5-7 days. I'm still waiting on my refund. Do not order from this website. It's a ripoff.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsBilling

      Reviewed Jan. 12, 2021

      On 12/9/2020, I ordered a Unicorn Pillow/Sleeping bag for my granddaughter from AsSeenOnTVPros.com and specified that the sale was contingent upon it arriving no later than 12/20/2020, and paid extra for expedited shipping, my payment was accepted then, no delivery, no phone contact, contacted customer service by online chat was told it was "OUT OF STOCK" and was assured it would arrive by 12/23/2020, IT DID NOT ARRIVE, contacted chat again and was told the order would be cancelled and refunded, 12/30/2020, NO REFUND, contacted chat again, was emailed reply that there was a problem with the refund and it would be mailed to me, 1/10/2021, NO REFUND, tried chat, not available, left message, no reply as yet.

      It's now 1/12/2021 and have not received my refund yet and have had no reply, DO NOT ORDER ANYTHING FROM THESE PEOPLE, THEY ARE NOT RELIABLE AT ALL, tomorrow I intend to contact the BBB if I don't get a reply!!! I still have all the transcripts which indicate the dates and times as well as the conversations to back up my assertions, and my bank records showing when and how much they billed me!!! This is not a hoax!!! Feel free to contact me, any time!!

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      Customer ServiceRefunds & Payouts

      Reviewed Jan. 12, 2021

      I ordered from these people 3 different times but never received 1 single item. Seemed every item that I ordered was always out of stock yet I was able to order and pay for them. Customer service rude!

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      PricePunctuality & Speed

      Reviewed Oct. 14, 2020

      I ordered 4 Heel Tastics from this website because it's the only one where I could find the original without CBD. Placed the order, they immediately charged me. Two weeks later...nothing. No tracking #, nothing. I sent a chat after hours and received an answer via e-mail that they would cancel the order. Haven't received a credit yet but will keep my eye on it and file a dispute if necessary. Had I not contacted them I feel like they would not have addressed the unfilled order and left the charge on my card. Never again!

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      Customer Service

      Reviewed Sept. 2, 2020

      I ordered a magnifying light stand for my Mom. She decided she did not want it so I contacted the company for their return policy. I was told they did not except returns for customer change of mind. There was no phone support for this company only e-mail. I will not be ordering any more products from this company and will not recommend this company or its products to any one else also.

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      Verified purchase
      Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingCommunication

      Reviewed Aug. 21, 2020

      This company is totally unreliable! DO NOT BUY from them. I ordered the Arctic Air on July 29th. Said delivery would be 3 to 8 business days. It's now August 21st (3-weeks later). Still no delivery (sound familiar?). Used the chat feature twice and both times was told they were out of stock and would be getting it in the next week. The next week came and went and never received anything. They have no problem though charging your credit card immediately when you place the order. Their customer service is lacking (poor communication). Never sent an e-mail regarding item being back ordered. Wish I would have read these reviews before ordering. Finally threatened to file a complaint on social media and they cancelled my order and said they would be issuing me a refund.

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      Verified purchase
      Customer ServicePunctuality & SpeedTimeliness

      Reviewed Aug. 21, 2020

      This is a fraudulent company. DO NOT BUY from them. I ordered the Arctic Air on July 30th. Said delivery would be 3 to 8 business days. It's now August 21st (3-weeks later). Still no delivery. Used the chat feature and got no response.

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      Customer Service

      Reviewed June 30, 2020

      I ordered a Turbo Pump in May for Father’s Day with 4 other items. Never showed up, when asked for timeframe for shipping, my order was cancelled. No answer to emails. Money returned. Only good thing.

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      Customer Service

      Reviewed June 18, 2020

      I ordered a click belt, and 2 pair of sunglasses. My order totaled $40 bucks. I never received any products! The phone number just rings and rings! The address is a UPS store! The emails go unanswered! This company is a total rip off! I was robbed! Not happy!

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      Customer ServicePriceRefunds & Payouts

      Reviewed June 9, 2020

      On April 22nd I ordered a pair of reading glasses with an LED light on them and paid $26.94 which was taken out of my account on that date. Today is June 9, 2020 and still no glasses. I have reached out by email because none of the phone numbers I found worked. They had all been disconnected. So this tells me that this is a FRAUDULENT COMPANY. I will be contacting the Attorney General to report them and that they should be charged criminally for the money they are stealing from our bank accounts. I know I only spent $26.94 and other people spent much more but theft is theft and I want not only my money back but also I want them charged and shut down!

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      PriceRefunds & Payouts

      Reviewed June 1, 2020

      I ordered an item on 4/5. I have yet to receive it, yet when I contact I am told it will be sent as soon as it is received by them. It's obvious to me, there is no intent to send my product. I guess I am glad it was a fairly inexpensive item. I will be requesting a refund, but assume I will not receive that either.

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      Customer ServiceRefunds & Payouts

      Reviewed May 27, 2020

      Haven't received package and no money back and paid for shipping and handling. Bad company to purchase anything. I advise no one to order anything from them. I called and left a couple of voice mails and no reply and email them.

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      Customer Service

      Reviewed May 7, 2020

      I order a simple wallet 2 months ago and I still have not received it. When I call and when they do answer the phone they have said, "it just got here today, will ship it out" or "it's out of stock". They are a fraud and should be kicked off the internet.

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      Customer ServiceRefunds & Payouts

      Reviewed April 22, 2020

      I ordered a product from AsSeenonTV and paid for it. Never got it. Called. They said it will be next week. Called this week. No answer, no call back. Got email stating they didn't get the product in and refunding me if they don't. I will call my bank and Better Business Bureau.

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      Contract & TermsSales & MarketingPrice

      Reviewed Jan. 27, 2020

      I ordered Emeril Air Fryer 360, paid $240.37. When I received and read all the warnings and do nots, I discovered I could not use it. The the big issue is you cannot sit in on a counter with cabinets above, it must be 5" away from any wall and you cannot plug the cord into an extension. OK I'll set it on my breakfast bar...NO do not plug it in below the level of the oven!! so...I had no place it would fit, which I am sure happens to others. And...It cost me $90.00 to send it the least expensive way back. IN THEIR ADVERTISING THEY SHOULD DISCLOSE THE RESTRICTIONS ON PLACES THAT ARE SAFE TO PUT THIS OVEN. I am 80 years old and live on a fixed income and I feel like I just got "ripped off."

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      Customer ServiceSales & Marketing

      Reviewed Dec. 28, 2019

      I ordered a Yeti mug on Dec 10 with delivery stated by Dec 20 intended as Christmas gift. Did not receive shipment notification so submitted request online case for update. They said it would ship Dec 16. Still no tracking. Left vm for customer service, added request for update in open case, emailed also - no response. Bad company. Total scam. No support. How is this not criminal? At least I used PayPal, submitted dispute today but could still take over a month to get refund.

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      Customer ServicePrice

      Reviewed Dec. 23, 2019

      I ordered my boyfriend's belt three weeks ago and my package still has not gotten here. I have email, called, blogged and no one will contact me back. I can not tell you how many times I have tried to talk to someone. If you are reading this do no order from this website. They take your money and won't let you know what is going on. Bad customer service. And I found the same belt almost 20 dollars cheaper.

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      Installation & Setup

      Reviewed Dec. 21, 2019

      Bought this product online. When it arrived the instruction booklet was not in the box. Tried looking for a copy of the booklet online, but nowhere could I locate the instruction booklet. Needless to say, when I tried to contact them there was no place to ask questions or get real help. They ignore you. Never ever buy from this outfit. They do not stand behind anything they sell. When you click on the icon to get a ticket for help it does not do anything. There is nowhere to get any kind of assistance.

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      Customer ServicePunctuality & Speed

      Reviewed Dec. 13, 2019

      I ordered the 100 HCV HOVER COVER on Sept 30, 2019. Here we are Dec 13, 2019 (12 weeks later), and still, no product received from AsSeenOnTV.com. I emailed them and their customer support person responded that they will be receiving more next week. Well, that was two weeks ago. I sent them another email requesting a refund. No response yet. This company is a rip-off. I wonder how many others are in the same situation. I will never do business with them again. FAIR WARNING TO OTHERS! I HIGHLY DO NOT RECOMMEND ORDERING OR DOING BUSINESS WITH THIS COMPANY!

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      Reviewed Nov. 26, 2019

      Purchased iPhone lanyard in purple. Received pink. Contacted them, sent picture of item. Was told that the pink is what they send for the purple. (2 totally different colors) Won’t refund shipping I paid and want 15% restocking fee besides. VERY DISHONEST company.

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      Customer ServiceOnline & App

      Reviewed Sept. 18, 2019

      Took a long time to receive & when they arrived they were damaged. Told to email pictures which I did & now I cannot get an answer to my emails asking for replacement shipping info. The order was shipped in a soft package not even a box & they were mirrors. Totally smashed. They deposited my money at the end of July & there is not even a phone number on the Bank debit let alone their web site. I also wrote to their corporate office but as of today, I do not have an answer. They claim on their web site that they have a money back guarantee but they will not get back to you.

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      Customer ServiceCoverageSales & MarketingReliability

      Reviewed Sept. 15, 2019

      I made a purchase and saw it takes up to 4 weeks to get. It was a mirror- so I would like to have sooner. I emailed right away and no response. I saw the phone # on my bank statement- I called and it tells you to go online. I did and it doesn't recognize my email to log in! I emailed again and no response! I'm furious that I can't get in touch with anyone and no response to my emails. Then their policy says if I contact my bank they will fight me!! Wth! Do not buy from AS SEEN ON TV. SCAMMERS!

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      Customer Service

      Reviewed Sept. 6, 2019

      A cautionary tale of unethical customer service... Writing in regards to an order that was placed 8/19/2019. When I originally called the customer service department I spoke an agent, in a what was a brief call, to inquire about the Power AirFryer 360. One of the inquiries that was in reference to the size difference between the Power AirFryer 360 and the deluxe (which we were incorrectly lead to believe was the Airfryer 360 XL). On the next call that took place minutes after the first call another representative answered the call and we placed the other with him; but before I placed the order I asked about the differences between the machine so as to be certain that I was making the purchase. Again I was falsely lead to belief that the AirFryer that I had brought was the XL edition; only to learn upon delivery that it was the smaller of the two.

      Speaking of which the delivery took far longer than expected (13 business days after making the order) and also included a 1 week of delay because it was temporarily out of stock—which I had no idea until I checked the status of the order online. My only issue in regards to this is, is if that was the case why couldn't I be notified as to a cancellation and refund of the order, or potential options. So my concluding question is this: Would anyone find it to be fair if you were mislead, not informed of delay of delivery, and ultimately sold an item that you really did not intend to order? I would think the answer is no, you'd consider it most unfair.

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      Customer ServiceReliability

      Reviewed Aug. 28, 2019

      I have not received my mirrors I ordered on May 10. $36.97 was posted on my Visa account paid to Square on May 11. My order # is **. The receipt says to email asseenontvwarehouse@gmail.com if I have any questions. I tried that several times and no reply. I've sent several messages through their customer service site but no one answers. Obviously this is an unreliable company who hides behind websites with no phone numbers. I'm calling Bank of America tomorrow to try to get my money back. I called the number given for "Square" who handled the credit card charge. Don't order from this company. Go through Amazon, they will get your merchandise or money back to you.

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      Customer Service

      Reviewed Aug. 24, 2019

      I ordered a Yeti cup. I never received an email like it said I would so I called and a lady told me she sent it. I never got it so I called again. She said she sent it twice. Then two weeks go by and no delivery so I call and same lady tells me it's on backorder. I told her to cancel my order. She says I'll receive my refund in 3 to 5 days. A week goes by and I email about it.i hey an email saying my order was voided and that she corrected it. We'll see if I get my money back. Not counting on it.

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      Staff

      Reviewed July 24, 2019

      I ordered the car HD sun visor for my mom. I paid for express 2 day shipping. That was a week ago. These people are liars and thieves. Taking money for expedited shipping and not shipping is theft. I am filing a report with the BBB. Still haven't received the product. It shipped supposedly yesterday and will be here Friday. Definitely not 2 days from order date. I placed the last Wednesday. Will never buy from them again. And no one else should either. Qty Price Grand Total hd-visor HD Day & Night Visor 1 $9.95 $9.95. Subtotal: $9.95 Tax: $0.00 Shipping Cost: $8.00 Grand Total: $17.95. Qty Price Grand Total hd-visor HD Day & Night Visor 1 $9.95 $9.95. Subtotal: $9.95 Tax: $0.00 Shipping Cost: $8.00 Grand Total: $17.95.

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      Reviewed July 11, 2019

      Company promised to ship the item within 48 hours but it seems they don't have the product. I ordered the Rotorazer Saw on June 23. I called them around June 29. On July 5th I asked by email for the order to be cancelled. They gave apology and said the item will be shipped out on Monday. A label was created on Monday via USPS and today Wednesday the label was created and was not shipped. I am going to ask for a refund. 17 days already when they promised 2 days.

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      Customer ServiceSales & Marketing

      Reviewed June 25, 2019

      I placed order for Arctic Air Ultra item. Used PayPal to pay. Received item in 2 weeks directly from China even though website shows US address. Item was advertised to have 3 speeds, led light and can be plugged into laptop via USB cord. Also comes with electrical wall plug. Upon receipt

      1. Wall plug missing, so plugged into laptop via USB cord.
      2. Only ran once (5 seconds) at low speed then stopped and does not work now.
      3. Light did not go on ever.
      4. Pictures in ad and on tv show Arctic Air logo on front of unit. There is no logo on ours.
      5. AsSeenOnTV website says full refund if returned within 60 days of receipt.

      6.We immediately sent email explaining all problems with item, requested full refund and asked where to send it back. Got response that USB was in drawer of unit and if not happy would give us a $5 refund. This item cost $40! We sent another email explaining (again) that we got the cord but the plug is missing, the unit doesn't work and we want our FULL refund.

      No response. We sent 3rd request today. We will wait 2 more days and if no response will file complaint with PayPal. Based on ours and the other 1000+ complaints on this site, it appears this company is a scam. They also changed the name of their website and don't advertise this product anymore. What a surprise. Not.

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      Reviewed May 20, 2019

      Ordered a YETI cup on April 9, 2019. Company accepted my order immediately. Three weeks later I realized I had not received the item and had no correspondence from the company. I contacted them by phone and was told it was back ordered and would be restocked in 3 days. Another week has passed and still no correspondence. Got a feeling I will never receive my cup and I will be out of $20. Do not order from this company “As Seen On TV Pros" - Omaha Ne.

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      Customer Service

      Reviewed April 5, 2019

      I obviously should have checked out the reviews before ordering a product from this website. I ordered a ped vac on March 24, 2019, and received a confirmation immediately stating that I would receive an email when it was shipped. I was promised it would be shipped within 48 hours. On April 4, I still had not heard from them or received my product. I contacted them by email, I couldn't find a phone number, and they responded that I should check my account. I found out that I had no account, which sent out bad vibes. I registered and signed it, but it would not allow me to track my order. I'm going to contact my credit card company. If nothing else, I've learned a lesson regarding checking out reviews before ordering from a website.

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      Reviewed Feb. 12, 2019

      Didn't get my product for several weeks. Couldn't track it because it claimed to be stuck at a warehouse. When I received it, it was damaged in. A LIE! COULDNT USE IT! NEVER AGAIN!!! PIECE OF CRAP! PREFER 0 STARS. NOT AN OPTION THOUGH.

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      Punctuality & Speed

      Reviewed Feb. 5, 2019

      So...I should have read reviews on the company before I bought my item. I placed my order on 1/18/19 and I got an email saying that my Item was shipped. 3 weeks later and nothing. If I do not receive my order in the next 3 to 7 business days I will be disputing my transaction. It is ridiculous that a company does this.

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      AsSeenOnTV.com Company Information

      Company Name:
      AsSeenOnTV.com
      Website:
      www.asseenontv.com