Goodwill Store Reviews

I give one because I can’t give “0”. The customer service was really bad, they take for at least 10 minutes to come to the front for a return, they are rude and the policy is really ridiculous when they not even have a fitting room. And the prices are more expensive than the retail stores. I will try my best to never come back. Thanks for nothing 😡 P. D. I leave the merchandise and the receipt in the store.

I love the Goodwill in Alliance Ohio, It's is my favorite one. Everyone is nice and helpful, even the managers and on the 9th when I was there one of the managers got jumped on for no reason by three customers cussing at her and yelling at her. It was uncalled for and I hope this company does not believe every bad review, because all of it was unnecessary, and she did not deserve that, Trish if you see this in with you girl stay strong.

High Prices: Prices are way too high... prices used, donated items at or even above new retail prices, making them inaccessible to low-income shoppers the charity is meant to serve. Items are often priced higher than their original tags would indicate.

Even though I have donated over a hundred items to this store, when I tried to return an item I had purchased, they refused to refund my purchase and wouldn't even allow me to exchange for something else.

I believe this store is overpricing their men’s jeans when women’s are half the price. I’ve seen rural king jeans priced higher than brand new ones. If any goes to check their CEO annual salary maybe that’s why lol. I understand making money but when your merchandise is free and by the people of the community they should stop taking advantage of their male shoppers. Or is it they're discriminating against men?

If you’ve ever wondered what it feels like to pay Boutique Manhattan prices for items your grandma donated in 2004, just take a stroll through Goodwill. I walked in hoping to find a cheap T-shirt and walked out questioning the entire global economy—because apparently, a faded shirt with a mystery stain is now worth $12.99. The real treasure hunt isn’t finding a bargain; it’s finding anything that isn’t priced like it was personally blessed by a celebrity.

I had absolutely horrible experience at Goodwill-Easter Seals MN!!! Do NOT SHOP THERE!!!! I purchase something from their website. They made misleading description and I returned item and they were refusing to give me full refund! They wanted to collect 25% restocking fee from $500 (and they sell donated items!!!!) I had some situation at other locations but this location is insane!!! We were in communication for a month and I had to do chargeback with my card. Do not shop there!!! Horrible!!!!

I had a really disappointing experience at Goodwill Joplin Missouri recently. I found a small vintage Avon bottle clearly marked 99¢. When I got to the counter, the cashier suddenly changed the price to $4.99, saying she “didn’t have a homewares sticker” for 99¢ so she used a shoe sticker. I told her I wasn’t paying more than what it was marked. She called the manager, and when I explained what happened, the manager looked at the bottle and said, “This is Avon. It shouldn’t be .99 or 4.99,” and then just walked away without helping or offering any explanation. She was very rude. Price switching at the register and rude customer service are unacceptable. I’m not a reseller — I just liked the design — but honestly, that shouldn’t matter. Customers should be able to trust the price on the item. I filed a complaint, but based on this experience, I don’t feel like they care. They are getting so greedy. Sadly, I won’t be returning to this store.

I do love Goodwill stores but I HATE how they put the stickers on the front of everything! Some things you just have to pass up because by the time you get the sticker off it's ruined. Picture frames, please put stickers on the back, glassware put on the bottom, anywhere but the frontside of things, please! Every location I have been to does this with the stickers, it drives me crazy!

Purchased item at store. $2.41 gave clerk $3.00. They up the pennies instead of going down. Upcharged .04 bad policy. If there are 1,000 customers and they upcharge every person, they are making money. Is not far. Bad policy.

ON 11-14-25, I went to purchase a 9.99 cat tree. I took it to the front and was told I couldn't purchase it. Not sure why. I took pic of the tag and was told to come back at opening the next day and purchase it. I returned the next morning with $11. I was told to come back at 12:30pm when another manager was on duty to buy. Not sure what's going on, it's just a $10 purchase. I returned yet again and was then told I would have to pay $15. I told them I had the price tag on my phone from previous night and they called me a liar. I had it on my phone. I had to purchase it for $15 anyway. Very shady at the Smyrna, Tn Goodwill. I dealt with 3 managers in charge and none could make a $10 decision even with a tag on it. I think they owe me a $5 apology for how I was treated.

The more money that Goodwill charges on the items, that let me remind you it gets for free, the more expensive the items get. And to top it off the lazier the staff - manager - ** at 3052 Dyer Blvd, Kissimmee, FL 34741. Went today and she wanted to charge me for a USED* book $4.99. I can get a brand new one at a book store on clearance or Ollies for that or less. The line was backed up with more that 5+ customers and she just took her sweet time coming to the help, (other cashier called 2xs for help) and getting started. I was not* the only one complaining. That store needs a Secret Shopper so you see for yourself the high prices and once again lazy staff. Too many Goodwills to deal with that, you will not see me there again.

Been donating at Goodwill stores for years, often high quality merchandise in excellent condition. Sometimes found it difficult because the store would stop taking donations saying they had no room. Sometimes they would say there weren't accepting anything. Yesterday I donated at the Albany Ca, store and was told they no longer give receipts for donations and you have to text a number for a receipt or scan. I tried both repeatedly, they do not work, in fact the text number has the busy signal and does not accept texts. I will no longer donate there, the Salvation Army is a better outfit anyway and not for profit as Goodwill is.

We visited the Paducah Ky store, there were 3 of us & between us 3 we spent almost $100, there were no bags of any kind to put our merchandise in after we paid, it was pouring down rain, my mom uses a walker, I'm in a wheelchair for a broken femur & my sister had to take out items out, stand in rain to load them into our van. I asked customer service lady if y'all were just out of bags, she said they no longer have plastic bags anymore, that you have to buy the fabric like bags. After this visit we will no longer be visiting your store. We were very disappointed with our visit today.

I was looking for items for my grandson's Halloween costume. While their prices are WAY too high, it was cheaper than buying a regular costume. HOWEVER, they don't have anywhere to try clothes on (my grandson was with me), so I bought 2 shorts so he could try them on at home and then I would return one. I used my credit card for the purchase, but when I returned one shorts, they gave me a gift card instead of refunding my credit card! They don't tell you that up front, so then you either lose that money, or buy something else that you don't want, or give it away (which is still a loss to me). Prices are high and customer service is not good!

This Monday, October 20, 2025 I went to the Goodwill in Hampton, Virginia to see if I could find items that I wanted to purchase. To my disappointment and disgust I saw the bins had both trash and dirt in them. The clothes they had for sale smelled something awful and looked like something you would find in the trash. I understand this section of Goodwill is the bargain bin side but this is just wrong. You can tell the employees didn't sort through anything. I found molded food in some of the bins. Some of the stuffed toys were dirty and smelled to the point I almost got sick to my stomach.

Went to the Goodwill in Shelbyville Kentucky 40065 today and my child fell in love with a toy baby doll. She was not new by any means and was dressed in real kid clothing, hair was tangled up in a ponytail holder and not very nice but my child fell in love with this doll so I figured since it was in toys it was cheap and put it in the cart. When we went to check out the cashier rung it up and it came to 20.00! What?! The cashier said wow yeah it's 20.00. I let him know he could put that right back out with the toys. My child crying hysterically because she absolutely loved this doll but I refused to be ripped off and didn't buy it. You would have thought the cashier may have been sympathetic and asked a manager if there was an error in pricing but nope. I never want to go back after that. SHAME ON YOU GOODWILL!

I was recently in Goodwill today and they had a ton of Halloween decorations. I grabbed one of those Styrofoam gravestones. Yes, it was brand new but it was tiny and plain. Okay, 1 or 2 dollar item, right? Wrong, $8.99. I put everything I love on that. I couldn't believe it. Then I find a small ironing board that folds up. Tiniest one made. You can clearly see where the legs were broke off. I said, "Well I can put it on top of my bed and use it." There was no price sticker on it. I took it up to the register and they who was very nice called the manager. I said, "Look, you can see where the legs are broke off." I offered 2 dollars. She looked at me like I was nuts and said, "Absolutely not." I could not believe how rude she was and stupid at the same time.

Went to the grand opening at the Good Will on race track..love the store, nice set up, some employees were friendly, Especially..Ms Tammie **. A warm and sparkly personality...Very attentive..to my needs at that moment..Very appreciative of her..Sure she is a access to the "GOOD WILL"...She has a great attitude too...Love her spirit...

Whoever thought clothing organized by color was a good idea must never have shopped at a thrift store. I do not have the time to go through every top to find my correct size. There's a reason every clothing outlet organizes by size first.

GoodWill is a total Rip off. The prices are to much especially for poor people. The prices at GoodWill are way overpriced. And all this stuff that they received are donated from people like you and me. And they sell it for a very expensive price. They should shut this place down. Because they are taking advantage of little people in our community. All of GoodWill furniture, Household items, clothing, all are donated from the local community Residents. Stop donating to GoodWill. Give it to someone who can use your items, for free. Donate to a Church, or someone in the neighborhood.

Both Goodwill locations in Yuma AZ are a complete rip-off. They overprice everything and they treat the employees like dirt. Not only that the stores are trashed and the main managers running them are rude. I've been to many Goodwills and sadly they all have gone downhill. Just another way to scam people on donated items by overpricing things that you could buy brand new for the same price or less. This company needs to do better!

Goodwill has removed all of the good stuff. No good deals anymore. The online store sells all the good stuff online. I will never shop there again. Making America great for the nonprofit again. Don't donate to the rich fat GOODWILL! GIVE TO YOUR LOCAL THRIFT ⁶STORE!

I just read another article about an incident that a Shopper outraged after being forced to put down handbag at Goodwill checkout because it was a name brand yet another story of how they’re keeping us from being able to find deals. Even taking it out of their hands at the checkout when it has a price on it amongst other things when they have the Christmas ornaments out, but they won’t sell the Christmas. They’re not for sale. Goodwill should be ashamed of themselves- they are taking the fun out thrifting and putting resellers out of business as well as they only help a small audience and pay their higher ups...! Don't donate nor shop there but every once in a blue moon and will only buy the half price and WILL NOT give extra at the register for donated items!!! ~Lisa a resales and charity volunteer.

Prices are getting out of control at the Warsaw IN store. Pricing some CDs at twice the regular price? Based on what? A sock hat for $9? Why? You can find new items for less at a lot of places. Why are sleeveless tshirts priced at $6.99 when regular tshirts start at $2.99? Prices should be the same for all like items. Not based on what someone perceives its worth according to online resellers. Your goods are donated! You would sell more at cheaper and more standard pricing.

This store’s staff is rude! Prices are high. They never have any special or sales. When making donations, they act like they are doing you a favor. I took a TV for a donation and the employee threw it in a bin breaking it. They are “specific” about what they accept and if an item does not meet their guideline they are rude to refuse it. This store is very near my home and I want To help with local businesses. This specific store should be closed because it’s very dirty and smelly. I will never shop or donate to goodwill ever again.

I am totally disgusted with this once-upstanding organization. They promote "snipe-bidding" on their auction site. So if your signal isn't as fast as another bidder's, then you lose, because they just wait for the final 2 seconds and up their bid. What happened to going once, going twice, sold??? STAY AWAY FROM THE GOODWILL- TOTAL SCAM.

As someone who has long appreciated Goodwill’s mission to provide affordable goods and job opportunities to those in need, I’ve noticed a troubling shift in recent years. Prices on most items have steadily increased, making many of the decent, usable pieces—clothing, furniture, and household goods—simply unaffordable for the very people Goodwill claims to serve. What was once a reliable source of low-cost essentials now feels more like a boutique with thrift store branding.

Goodwill has an absolutely ridiculous policy that if you purchase items from one store you can only return those items at that same store. I purchased items from another city. Now I have to drive more than 2 hours to return them! Why? Because they don’t allow you to use the fitting rooms so you buy clothes by winging it!

This company treats their employees like 3rd world citizens. Very poor work environments and no family first environment. The bathrooms are out of toilet tissue half the time. I will not donate any longer as long as they treat people this way that they currently do.

Goodwill keeps getting worse. This company, which claims to be a non-profit organization, once helped those in need with low prices on items many couldn't afford. In a world and economy where prices have skyrocketed, inflation has increased dramatically, and tariff continue to go up, Goodwill themselves have decided to do the same. Their prices are absolutely absurd. Nothing they sell is worth the price of what it cost brand out of the retail store. But yet they mark items at that price. Clothes have tripled in prices. Everything they get is donated to them for free. They have forgotten about helping those in need, and have instead gone corporate and care about their bonuses and themselves. I've went to many of their locations in the last month hoping to find relief from this pattern. Sadly it did not happen. As every last location I went to in the Savannah, Ga area were the same.

Bought an item was told I could bring it back with the receipt if it didn't work. Brought it back. Denied a refund. Girl threatened to call the cops. When I asked for store credit called me an ** and harassed us on the way out. Said we were beyond the 7 day return. Just because we spent money did not mean the rules don't apply to me. Name was Jessie. Never apologized for us spending $15 for a broken item which my husband dropped at the dump. Yes it's a thrift store but money is being spent and service should be better. Who is representing this company? Emailed corporate. No response which says they don't care. Many other thrifting options in town. It's just a hobby so I can take it or leave it. Sad what disrespect customers go through.

I love Goodwill. They used to let individual stores dictate the music choices; now every store has the same terrible soundtrack. It adversely affects my shopping experience, because it is terrible pop music. Workers hate it too, because they can't put on anything different. Terrible decision from corporate; give your workers and shoppers a break from your terrible soundtrack!!

Goodwill needs to remind their employees who are receiving the donations to thank the people giving them the items. After making the effort to give to Goodwill, we don't need a crabby attitude from them.

I recently moved and got new furniture and purged many household items including a sectional (2 years old), lamp, sofa table (6 months old), multiple shelves. I started working from home and no longer needed my “work” clothes and had 6 construction garbage bags full of business clothes, many of the clothes were brand new with tags. I rented a box truck from Home Depot that was full of gentle used items in great condition. I drove to 2 Goodwill locations and the gentleman at the drop off did not take any of it. I went to a dump and dumped it all in the trash! These items could have really helped Goodwill and the customers who need gently used items at a lower price.

I don't like the way they have become with handling items. I no longer will donate to Goodwill. It's probably broken before it gets to the shelf. I have seen how they handle things when they take it from you at the donation point. My items I donate are never junk. I do home decorating and at times I need to clean out the inventory. I also don't like the fact that they ask for donations to round up. I'm already donating when I'm buying their items. They charge you for bags now. 10 cents for a bag you can poke your pinky through. They are priced extremely high when you find shirts with buttons missing, tears in the shoulder, even stains on the front. I even came across a pair of jeans with the blood in the crotch. And yet you want us to donate more?

So new store in Thurmont, Maryland. I go in here probably once a week to buy stuff but this time around I had an undercover staff following me around the whole time made me feel awkward. Then I was looking for a blanket for my enclose to go on the ground and I found the ugliest and cheapest one with a purple tag for 649. When I picked it up I ripped it off by accident, I still wanted it. So I took it to the cashier with the other stuff I purchased and they said that they couldn’t give it to me. That they had to give me a new price. So then he came back with $14 like I was lying about the situation and I wasn’t. Kind of humiliating and embarrassing when I did nothing. Wrong store. Get zero stars.

This new Savvy Shopper club is BS to get the discount things they offer. They just want your phone number so they can sell it, I already get enough spam phone calls. Also the bonus $25.00 they give you when you earn 1,000 points is also BS, you have to spend $500.00 to get $25.00, 5% back for being a good customer is no deal. Screw them!

I went to my local store to shop for onesies and sleepers and they want $2.99 for 1 onesie. This is awful when you get them for free. $1.00 or even $0.50 is what it should cost. I’m am so disappointed in this establishment for charging extremely high prices on stuff you get for free.

I wouldn't donate the sweat from my ass to these crooks, they're really trying to charge more for used beat down items they got free than the retail stores are charging brand new, absolutely disgusting display of greed & after what I've seen recently I will go out of my way to boycott as many of these rip off artists as possible.

Goodwill was established to assist those in need who could not afford retail store prices. However, when I can purchase a pair of jeans at TJ Maxx for $19.99, I should not be visiting Goodwill, where items are donated and priced at $19.99 or even $14.99, which was their initial asking price for a pair of used jeans. Their prices continue to increase. I visit every Goodwill location in the towns I visit, and each time, I am surprised by the extent to which they have raised their prices on all items. Please remember your original purpose, Goodwill!

Had an amazing experience today at Goodwill. You had an employee by the name of Pilar who literally went above and beyond to help find everything I needed. Truly appreciate the overall experience, sincerely Manuelita **.

I went to the good Goodwill on 23rd St across from Biscuit World to donate. Was greeted by Lavon. I believe William said that was her name. Friendly kind awesome experience. Thanks william for all your help.

Customer service worthless, bought a bed, took the sticker off the bed went and paid for it and they said that wasn’t the right sticker when the person that works there pull the sticker off of the bag. I’m gonna try and give me something I didn’t pay for. If the stickers on there that’s what I should get it for Michelle the manager at 27th Ave., Ocala, FL 34474. Oh and the phone number is 352-629-4202. It’s worthless gonna talk to people like they’re stupid. If I couldn’t if I didn’t have to give them a star I wouldn’t because they’re not worth not even a half a star. The way they treat people it’s Goodwill, good whale and the stuff is so expensive

Greed Over Good – Goodwill Is No Longer What It Used to Be. Goodwill has gone completely downhill. What used to be a place for affordable second-hand goods and real community support has turned into a nickel-and-dime operation focused on profit over people. Prices have skyrocketed on everything – they’re literally charging near-retail prices for broken-down, outdated junk. It’s insulting. The electronics section is the worst. You can’t test anything before you buy it, and nine times out of ten, the stuff doesn’t even work. Yet somehow, they’re slapping top-dollar price tags on these mystery boxes like it’s Best Buy. Spoiler alert: it’s not.

OMG about two months ago I gave some donations to Goodwill. I never expected them to overpriced the items I donated. When I visited the store I was shocked to see the prices people were paying. I will never donate to goodwill again.

I've always enjoyed traveling to different Goodwill stores. Loved the senior day and color discounts made it worth visit. However they no longer do either. Taking incentive to shop here away. Prices have sky rocketed making it impossible for low income families to afford things. When they are suppose to be supporting special needs. Customer care has also went downhill and donations are handled poorly. I see less and less special need workers working too. I would rather donate and support a local thrift store now. No incentive to shop anymore.

Goodwill has gone Full Blown Retail! Only this is Used Items, not New! Stores were told by corporate to raise prices across the board to boost profits! The Average CEO salary is $700,000!!! Just to feather the Leo's nest, not to help but a few! Dispicable!!! The last two times we were in Goodwill, one in Winfield, KS and the other in Haysville, KS we left with nothing. For years it was not uncommon for us to have one or two carts full. Never Again. We will give all our donations to the Salvation Army!

For anyone buying off GOODWILL.COM. I have purchased 3 pairs of Adidas Yeezy 350 V2 Pairs of shoes and NONE have passed EBAY INSPECTION.. I HAVE ALSO Purchased 1 pair Nike Dunks 1 Pair of Nike Gato shoes. All of them were certified inspected through the Goodwill program.. All Have been returned to me not passing Ebay inspection..

I shopped for years the prices are outrageous. This corporate company is ripping off low-income families. What does not sell is in the bins and thin landfill. Be aware of this as you spend your hard-earned money. Stop donating to this corporate and give to other thrift stores. They should train their managers and staff to lower prices to sell instead of landfills.

Shame on you Goodwill! Not only have you doubled the prices but you have now removed the dressing rooms. Now you have to buy the item to try it on! That's BS! Not to mention that most of the profits go to the higher ups in corporate.

If I could give it zero stars I would, I was in the Havana and Colfax location and one of the cashiers and I'm guessing another employee were playing with a rubber dildo at the register around kids!

I shop a LOT of thrift stores. I have an online vintage. I always preferred the small town Goodwill stores. Pricing WAS good & the weekly half of a particular color, really helped. I'm right between Green Bay & Milwaukee in Sheboygan County. From Sheboygan south they have discounted the half off deal. Prices are RIDICULOUS! $4 PER PLATE? I have to bring my own packing materials, pack it & bring 2-4 carts out without any help!! Stop trying to get ebay prices in the store!!

Here's the problem: Goodwill needs to hire a large number of staff to run their 24/7 online auction, but the number of knowledgeable staff is insufficient to run a top-notch, continuous online auction. The items they photograph are not well represented, from the images to the descriptions. Often, they sell damaged items, take photographs that misrepresent, and mislead through descriptions.

Since Dollar Day on Sundays and Color Tags discount have been discontinued, I no longer patronize Goodwill Indrustries. I have been going to Goodwill since I can remember because of the greatest of deals and clean attire. Check online for the Eight hundred thousand dollar per year for a retired Goodwill employee CEO. Note: RETIRED! Earns on the back of its shopping guest. Shame on GW. Go to " FORMAN MILLS" same price, NEW items.

As an adult protective service. I went to return a pair pants on Sunday I bought on Saturday. Pulled the price in the store but had the receipt. All they had to do is call the cashier on the receipt to ask about the purchase. But it was much better to accuse me of stealing. Talking about the customer is what I experience and saw them doing. A pair of $8.98 Plus round it to $9.00. There was a case of a young girl that return a pair of shoes. No sticker just the receipt. They did it for her, maybe because she was **. And I'm not. I have bought nasty applies with roaches. Blanket with bed bugs. This place needs to be turned in to the health department.

Bought two different products online via bidding. One was missing a part when arrived and useless. Picture showed the part, the other was suppose to be fenton art glass. Advertised sold as such. Was not fenton, cheap dime store glassware. Stay away from Goodwill. Very apparent they misrepresent what they sell.

Goodwill used to be a great place to shop for low income families. You could always count on finding something when you never had enough money to buy stuff for your grandchildren or maybe a nice outfit for yourself. Wow did these people get greedy. You going there and can't even afford anything. It's better to go to a thrift store or catch a sale at one of your major stores. The advertised that they give jobs to people and everything. Well not in Clermont Florida or Ocoee Florida. People that have working for them are downright rude they act like they're working in some five-star clothing store or jewelry department the way they treat you now.

I hadn't gone to Goodwill in years and now I remember why. I went to try and find a cheap costume and the prices are ridiculous!! Why would I pay full price or in some cases more than what it is worth for a second hand item!! Absolutely ridiculous! All the stuff is donated to your company for free! Stop screwing people over to fill your own pockets.

I love my local Goodwill Store in Sturtevant, WI. I am just so disappointed that there are no more 50% discount days for the various price tag colors. Come to find out this past Wednesday, the Senior Discount Wednesday is also gone. I wonder if others are feeling this too. Seems like item selections are more sparse and prices have risen quite a bit. I guess this the new reality for retail sales. I picked up an item that originally retailed for $3.49 at a local store. Goodwill had it marked it $2.99. I put it down and walked away. I also believe that some household/decor and electronic items/tems should be able to be returned within a few days (not clothing, shoes, personal care items). Miss the "Old Goodwill.

Goodwill is no fun anymore! They've raised their prices so much that they ace out poor people. The shelves are "too neat" and no fun to comb though anymore. The got rid of furniture and that is a minus. They siphon off really good stuff and sell it auction-style online. This certainly takes the motivation from buying at the store. No treasures left to find, so what's the use? All you are going to find is junk that corporate didn't take for the online auction. I used to be a BIG goodwill shopper but their corporate killed it. It's all you hear people talking about in the aisles. They complain about the raised prices on lesser quality stuff.

I purchased a child's 3 piece suit for my grandson (which was not the right size). I returned 4 days later, with receipt, to return it. I was told they do not do returns...which is what it is, however the reason I was given for no returns was unbelievable!!! I was told I could not return item (even with receipt) because they cannot resale it!!! I'm sorry, but you take donated USED items to put in your store, but I cannot return something with a receipt and tag...still on it? Reminded me why I stopped shopping Goodwill years ago (thought I would give 2nd chance).

Just discovered that Milwaukee area Goodwill stores stopped senior discount day... My reaction was "that sucks" why only in the Milwaukee Chicago area stores, what the hell. I am not happy. First they take away the bags and now the discounts, they can forget about me rounding up to support their cause. Greed has taken over which was once a great organization. Totally not fair that we were singled out, it's as if us Seniors didn't matter anymore... Shame on you, Goodwill shame, maybe you should just move your stores out of the Milwaukee Chicago areas as your practices are unfair.

It's shameful how low Goodwill has become. Not only do they ask you to contribute and round up, but now they don't even want to give you a receipt, even when you purchase clothing that may not fit, since they no longer have fitting rooms. It's just a corrupt industry run by multi-millionaire executives.

Hello. I'm saddened that no one can try on clothes anymore. I shop Goodwill in many states and I have to try on things. I was told it was because of stealing in the stores. I think the company could have came up with something else besides closing all fitting rooms. I was also told I could bring it back after 3 days and get something else but it seems that will be a problem, I'll be going back and forth. So when I'm in Mississippi just stopping In I wouldn't able to bring it back because I don't live there. I will no longer shop or donate to y'all anymore. Today in Metairie 4 other ladies walked out with me. I estimate from just me today you lost a $75 dollar sale not knowing how much anyone else was spending. Again I'm sad.

Goodwill has doubled prices on everything in their stores at least regionally in the area of the west coast I am in. A pair of used ripped up jeans for 19.99. An old scratched up plastic clock for 9.99? Online I was looking for canvas totes today and saw one they claimed as vintage from a local state fair and it was ratty and stained and the thing was up for auction for 39.99 (zero bids) as a starting bid. Are you kidding me? All of their INVENTORY IS FREE! Yes they have to employ people, do inventory, operate and donate, but what is going on? Goodwill used to be a place to go to find good used products. Now it's mostly overpriced junk seemingly sifted through by them or other resalers to pick out and sell the good stuff online or at proprietary locations (vintage/collectibles). Great system. Hopefully the community members this organization was founded for are getting some benefit from the greed.

I think it is sad that it’s okay for “Good” Will to sell things that don’t even work to customers but as soon as some homeless person who needs help and clothes gets the polices called on them and charged.🧐 Are y’all that greedy because you have to get all the good items and keep it for yourself and sell us non working items? The customer service always follows people around the store while they shop like that makes people uncomfortable to shop. Goodwill is not so good. Maybe you should check out the items before selling it to someone and the customer service sucks. One employee working cashier while all the other employees walk around following people. Maybe you shouldn’t be worried about what the customers are doing buying things and how many people you have in your line and more employees on the cash register doing their jobs.

Why are the prices so high at the Goodwill these days?? 10 dollars for a Lil glass jar? A shirt that was 12.99?? You get these things donated for what is supposed to be for those that CAN'T afford to pay full cost.. And that's why people including me will stop donations to the good will.. I will be giving to other places instead. Do better Goodwill.. You've gotten incredibly greedy!! Sad!!

One is too much. LOL. Don't buy electric products from Goodwill if it does not work. You can't get your money back. I'm stuck with a 40 dollar radio that will not work now. To get my money I have to take 40 dollars worth of junk. LOL. Funny it's given to the Goodwill but they will not give back. Last time for me buy Goodwill. Rip.

I visited the Goodwill store in Danvers MA on March 16, 2025. I found 2 items that I really wanted. The price was right however I could not take the items with me that day. The manager Jen made arrangements to pick the items later. She was understanding and a great help. Jen is the best manager. All the employees were great. Thank you for your help.

I am boycotting Goodwill! For the past few months, I have seen them raising their prices to ridiculous levels. When I contacted them, they said it was to remain competitive. When did Goodwill, a non-profit..., become a Wal-mart or Amazon? They get their items for FREE!!! After doing some digging and looking at their 990 tax docs, I saw how much their upper management was getting paid. WOW! The CEO makes well over $1 Million. The local regions upper management make well over $300,000. And the people they are helping...Make minimum wage and have poor working conditions in some cases. Goodwill is a scam! The newest evil empire.

STAY CLEAR OF THIS GOODWILL LOCATION--- VERY DECEPTIVE & VERY DISHONEST--- This Goodwill online location incorrectly listed the wrong size of the item we purchased & refused to respond to our message asking for a return label. We had to ask our bank's claim's department to recover our funds. Goodwill's staff stated to our bank that they issued a return label after Goodwill's staff deleted all our messages asking for a return label. This was 100% untrue as their staff ignored our messages asking for a return label.

I am not sure who is pricing the items online but they are even more ridiculous than the prices in the store!!! No way these items are being sold at the same price as if they were brand new! Some items are definitely being sold more than they costed originally!!

I find antiques a good one, sometimes,... Everything they get is free... And you should see the warehouse. They sell the stuff by the pound. Their prices are just too high.. A pair of free tennis shoes. It's twelve ninety nine... One free polo pullover shirt, five ninety nine. One free hoodie twelve bucks.. and they're getting it free... You should say what they pay upper management. It will astound you, I seen a rusty skillet for twelve dollars.

Prices are more than retail on lots of items. A single dinner plate was $5.49. Donations appear to be down considerably. Won't shop here again. Denison and Sherman, Texas are much more consumer friendly.

I have shopped at Goodwill for years and was a manager there for 5 years 20 years ago. The increase in price is ridiculous! Goodwill was my solace, my life saver, and my entertainment. I knew I could afford anything I found there. Now I find myself having to pick and choose what I can afford. I leave there angry and frustrated every time I’ve visited there in the past 6 months. I left there crying last week because I was so upset. A not even new like child’s dress was $8.99. Something needs to change!

I shop Goodwill stores in every area. I've never had a problem with the staff. However, I have seen the stores differ in prices. All are too high for me to shop anymore. I raised three kids on goodwill shopping and now, I go to Salvation Army or Ebenezer's Attic now. Goodwill gets their products for FREE. They mark the prices too high for people who need help to shop, then they don't give you a bag to put your purchase in, now you can't take a cart out of the store, and recently I found that if you buy something from them, you can not get a refund if it is damaged or doesn't fit. Their staff includes people working for free to complete community service. Why are they going after the money so hard when everything is free to them. This is not good will. This is making the almighty dollar. Will never donate or shop again.

Unfortunately it seems Goodwill Industries is doing away with their weekly deals in an effort to raise prices on certain base items. As a low income family Goodwill has become a Thift Shop I avoid, now so even more.

I bought a DVD, "A Star Is Born", the disc with the main feature film wasn't included but the special features disc was. I went back to the store to get a refund/exchange since I paid almost $3 for a DVD that wasn't included. The cashier said I could not get a refund or an exchange. Eventually she let me get a exchange to compensate for the $2.75, for one time only, which she said 3 times to me. The paying customer is the reason you have a job. I felt poorly treated and was nearly robbed of almost $3. It's the staff's job to pay attention and ensure the certain disc is in the DVD box the customer is paying for. Ultimately dissatisfied with customer service

Tried to a donation at the Tops On Maple a road earnings BLVD. Very kind young man expressed he couldn’t accept a donation. Something to do with the trailer. He was pacing outside the trailer I believe to stay warm as he started the trailer. Also did not have heat. It is 24 degrees out and if donations cannot be accepted why would you make him endure the cold with inadequate clothing for the weather. I won’t give again that is not GOOD WILL!!!

Goodwill outlet store in Lenox Ave Jacksonville, FL. I arrive here today and the building is closed because they have work in progress for a renovation but this is not advertised anywhere. They moved the activity in a part of the warehouse on the back that's dark and with all sort of machineries around, moreover and more importantly the buckets are few and all of them quite empty. People are surely not able to find what they need for in this way, there's very few things and it's very uncomfortable.

Hi everyone my name is Anabelle and I am currently new to the college station area. First I will like to state that I loved thrift stores and I never had an awful experience until on Monday at the Goodwill on Boonville. I am actually understating our experience there, it was horrific. Before I tell you what happened I will like to say that I am excellent judge of character and will not judge anyone before I get to interact with them so I am disappointed on the events and the disturbing encounter I had on Monday. I never had to experience such a disrespect and such a disregard for good customer service from one of the team leads at good will. Her name was Lisa. She was really rude to me and my friend and just overall had a nasty attitude with her coworkers and all. I can't believe that this company has the audacity to hired and keep people like this working for their corporation.

We travel cross country and when in area that has Goodwill stores we like to see what might be nice to get Went into this store and prices on items donated were asking prices way over prices compared if bought in retail store like on shoes, tools, lighting and furniture. Do not recommend shopping there and I sure won't be

Houston, TX 77098, United States.

Shame on you Goodwill, since 1902 you were dedicated in helping those that could not afford the average cost of living, so you reached out to those that gave gracefully to you NOT FOR PROFIT organizations. Those gifts were given from the goodness of individual's heart, pockets and spirits. Now we find that average people cannot afford your prices, these gifts were given not for the Goodwill to necessarily make a PROFIT, but to help those in need. Now, we find whatever we donate to your organization, has become a FOR PROFIT ORGANIZATION.

My friend passed and I needed a suit quick. We go to Goodwill in Carrollton donation/drop-off location. I pick 3 suits to try on and I ask for a dressing room, and the Goodwill employee says, "we don't have dressing rooms but keep the receipt because you have 14 days to bring it back if it doesn't fit." The pants are top short and top tight. I take it back the next day and they tell me all sales are final. I told them what the worker said and they called me and my girlfriend a liar.... I asked the girl, "How can you sell clothes and not have a dressing room? And then have a sign that says all says are final?" Hustle someone else, I'm escalating to the President of Goodwill and if you think ripping your customers off and lying to them is a good business decision, you're an idiot!!!! You should be embarrassed to say those words to anyone.... I sell clothes, don't have a dressing room and all sales are final!!!!

I purchased a teapot from the Woodbury Goodwill in Minnesota that was taped shut. When I got it home under the lid it was shattered. I returned to the store and I was told, (with a smirk!) that their policy is "no refunds whatsoever". Exchange only, and you will not be refunded the extra change if you can't come up with the exact total in merchandise on that day only. There are no dressing rooms in the store, one or two dirty mirrors, The merch is dusty threadbare polyester packed onto the rack. Sullen, snide and unhappy workforce golems, and stoney faces on most of the people shopping. I saw yesterday a pair of out of style rayon pants for $50, and a women's suit for $79.99, Used. I have shopped second hand for the last 50 years. I have a sharp eye for both quality and corporate greed.

Goodwill Store on 192 in Kissimmee, Florida is not the place you want to spend your money or donate anything to. I have been a Goodwill customer and donator for over 20 years. Now they are so expensive that it's better to go to Walmart or other discount stores than Goodwill. I needed 1 ethernet wire and asked if I could buy one from the pictured bag below. I was told they would not sell me the 1 wire and I had to buy the whole bag of useless wires. It would yield more money for them and help customers if they priced each wire separately but this is what happens when greed sets in. They want $10.00 for a bag of useless wires. This is so frustrating to someone who has been so loyal. The store manager who frustrated me is Natalie.

I recently had an incredibly disappointing experience at the Goodwill store in Champaign, IL, and I feel compelled to share my frustration. As I am in the process of moving, I wanted to donate six boxes of new products to Goodwill, hoping they could benefit from selling them. However, my attempts to donate were met with hostility and unprofessionalism. The first time I went to the store, an employee at the back rudely informed me that they were closed. Despite his aggressive tone, I remained polite and told him I would come back the next day.

The Washington Twp Goodwill is my favorite. Tom, the manager is awesome, Nicole could use a personality and get rid of her RBF, but she definitely keeps the store in excellent shape. They all try so hard to keep it clean and organized, I’ve never seen another like it! I drive 40 minutes and pass others just to shop at this one!

It is hard to put this into words. I hope this makes to to the store in Marion, IL. I bought 5 work shirts. As I do with ALL clothes I buy ANYWHERE, I try them on and I wash them. Return policy is 14 days and must have tags. Well apparently the tags must be on and 100% legible, so basically it is impossible to return clothes. I had the tags on 2 of them and no tags on the other 2. 2 were not legible (because I washed them) and the other 2 are not acceptable because the tags were removed. PLEASE UPDATE YOUR RETURN POLICY TO: "SORRY, YOU BOUGHT IT, IT'S YOURS NOW". So I donated them back and will use an inflated value as a credit on my taxes.

I've gone to my local Goodwill located in Arvada Colorado, off McIntyre. This place is overpacked and over priced. The fitting rose are permanently closed, but why 90% of your inventory is clothing, along with a strict return policy. No one is going to buy clothing with a store voucher replacement. Original pricing on items from Home Goods or Target and they have it priced at $3-$5 above the original sticker. Crooks is what they are. It's ridiculous. Everyone is better off shopping at the ARC their fitting rooms are open. It's July 2024 get it together. *images are original price at $5 versus the Goodwill price $5.99.

This Goodwill misrepresented a pair of Hoka tennis shoes I purchased. They claimed they were in good condition! They were in bad condition, not even wearable. They did not take good pictures of the damage on the shoes and said in the description there were no rips, holes or tears and when I received them there were big holes and they were in horrible condition. They refuse to refund my money. I am stuck with these damaged shoes. I will have to throw them in the trash. Money wasted! Buyer beware!!!

My elderly girlfriend fell at the Goodwill on Nationway due to staff error by overlapping 2 rugs, she got a concussion and bruises. When she asked to see the video or the report they flat out denied her access to these documents and the head lady acted like it was no big deal so we're asking everyone to not shop at Goodwill in Cheyenne. Besides their prices are extremely high for a store that's supposed to save you money. Very poor service.

I have several complaints with Goodwill Burnside KY and Stanford KY. In the last couple of months I have seen employees pulling the color of the week tags before noon on Sunday and taking the buggy to door that leads to where employees process donations. From advertisement, the color of the week is 0.99 on Sunday all day until close. I have two snapshots that are time-stamped to note this.

Inconsistent product descriptions and if it comes with a battery and charger but doesn’t work they always say untested because they know it doesn’t work. They also make buying most things not worth it by gouging for shipping. They want $25 to ship a used t-shirt. You end up paying close if not more than retail for the used item. And they are only getting worse. 1cent shipping items get the price jacked up to compensate for the shipping. A used shirt shouldn't be $30+. It’s a scam of website.

I was charged 97.00 by Goodwill to ship a fur coat! They will lock you out of your account if you refuse to pay. I emailed them to dispute the charges because it will say shipping weight and then actual weight and they change the shipping weight to whatever they want. You will not know until you have to pay because when bidding it says estimated shipping. I became a reseller to care for my teen daughter that started having mental health issues and tried to commit suicide. I worked in retail for 30 years and no longer could work in the public. I now needed to care for my daughter full time. I am a single mom. No additional help. So if people defend Goodwill that they are doing a good thing,,,, yeah a good job advertising making the public believe with billboards they are helping the needy.

Who thinks it's a good idea to try and make the people who donate pay to donate what they're trying to give away. Pure stupidity. I'll take it to salvation army where it's appreciated and free to donate.

I actually miss having the Goodwill Store here in Oregon City. Enjoyed the environment of the store and they did help people find work when they needed help to find a job. Like any place, there is gonna be a complaint here and there. Yet overall it IS a great place to donate to and shop at. Hope they continue and do better. That people give them a better chance. After all, find some pretty cool stuff there. Including some awesome VHS movies that's hard to find... Amongst other media formats. Sort of a little history store for the average person. Each thing tells a story. Overall I appreciate the Goodwill Industries.

I went to the Goodwill at Main Street and Signal Butte. I was there for two hours, buying a lot. I just lost everything in a house fire. I was fortunate and found a lot of yellow tag items I am needed. At 8 pm the manager. A very large man, bald. Told me I needed to hurry up. And then stood there staring at me. I asked him how much I had, he said 45 minutes. Then he finally left. Within 10 minutes he was back hurrying me. Then started looking through my items. He stated there are a lot of yellow tags here. I stated I am very lucky. I really need these pants and shirts. He stated and me. Then left. I was trying to hurry. In another 15 minutes about 8:30 pm. He told me, I had to go to the check register, That I had too much stuff and needed to check out now. So, I did what I was told. There were a lot of customers in there looking around and still shopping.

Goodwill Prestonsburg KY. I have spent 60,000+ at this goodwill store and employees there told me about other employees talking about me bad. Now it’s hurtful and sad that a customer who spent more than most everyone who works there makes gets talked about awful by employees and I have complained before to the manager about an employee attacking me with a vicious lie but nothing was done. Should I never go back? Should I sue? Should I continue to go hold my head up and act like it doesn’t bother you because it does. I have already stopped spending that much money there I went from spending over $60,000.00 to less than $6,000 a year but still bothers me.

I just returned some clothes to a Goodwill store because they don't have a changing room (Blamed it in COVID and inventory loss (people are stealing things you got for free?--not really a loss..) when all the other thrift stores I have been to have re-opened their changing rooms. So, I had to take them home to try them on. I returned within the 2 week period but did not have time to shop today. I was told that I could take a store credit but I had to spend it today, but when I said that wasn't possible I could (SO generously) have 2 weeks to spend it. I said that I cannot guarantee that I will be able to spend it within that time frame, as I work full time, am a single mom with 2 young kids and live out of town.

I will never donate another thing to Goodwill because they get their stuff for free and they can’t give a homeless person a pair of shoes for free. That is so terrible for them to do that. I hope people see this and donate nothing to them. In hopes they lose money because of their greediness..

Hello, I was in the Goodwill Store in Modesto at 2401 McHenry Ave. I was attempting to try (which I did ask permission from one of the employees who was very gracious in trying to assist me) on some blouses over my blouse and I had moved a mirror to an area that I thought was out of the way of the registers in the front, as well as have a little privacy, I was approached by one of the store supervisors **, who from there decided to ridicule me and make me feel foolish because of the place that I chose to put the mirror which was over by the closed bathrooms. I was trying to be indiscreet and out of everyone’s way. ** continued to rant and rave to other employees about how silly I was and that she put me in my place by having me move the mirror back by the registers in front of customers trying to check out.

I have only one question: why is it Goodwill gets items from people for FREE on donations, but sells the same items later to people for MONEY. You get stuff for free, you gotta give it away for free or for very low prices, like couple dollars. Instead they charge from $10 to $30-40 for used worn-out clothes. Shame on you for wanting to make money on free donations. Your system is wrong.

GoodWill's practices are set up terribly. They get all of their stuff for free and jack up the prices. The policies are even trying to get volunteers so they don't have to pay for anything out of pocket. I wish they would be shut down forever.

The store on Highway Business 98 in Panama City Florida is a joke. They're abusive. Refuses to give a statement stating someone no longer works there really but I'll say this. I'm glad you did because I think Goodwill is nothing but scammers and bullies. I promise you this/ I'm filling complaints through your home office and department of labor. You're overpriced and you're junk.

Do not shop at the Woodstock location on 92. They're absolutely horrible. They sell things that don't work and then when you get them home and find out. They don't work they don't give you your money back. They're very rude. Absolutely do not shop there.

I really use to love going to Goodwill, but now I don't. The reason that Goodwill prices are too high and they will not go down on their price. They are selling their product that has been given to them by people that lives in the community. A lot of us are very honest and hard working, good hearted American people. We used to donate to Goodwill until we seen that their prices are very unpresidential. The only way this problem will change is we stop giving things to the company and we stop shopping there until they change their prices.

This organization as a whole can not be trusted. Right down to the employees. Use to shop in stores for years and that went to hell. Tried online which I never thought was a worse experience. No accountability across the board. More lost items, electronics that don't work, or their fall too is abandoned. You are actually better shopping with eBay where as a buyer you are covered in the event of fraud which seems to be common place with this organization. Just look at their Better Business Report where there is 10% resolved issues out of 100%. That pretty much says it all. What is abandoned is any morals anyone must have to work for this place. "Putting people to work" on the backs of others. That should be their motto. I'm surprised they haven't been shut down yet. Again shop with ebay, at least you are covered in many ways.

I use to love Goodwill. I could go into a store and find quality items at a price I could afford and it felt good knowing that my hard earned cash was going to a good cause, unfortunately those days are gone. I can understand the need to increase prices but GW has taken it to the extreme. I see items that are priced the same or HIGHER than they are new. Why in the world would someone purchase a used item that they can get new for the same price or even lower? GW gets ALL their inventory for free and now it seems like greed has taken over and the only people who are benefiting from this organization are the CEO's who are making bank!

I go in a few times a week and the prices have been outrageous. To think people just give this stuff to them and then overprice to the public. It’s not right. They are way overstocked with things everywhere. 2 checkout girls say they get treated like crap too. I feel bad for them.

They charge too much. All their stuff donated and they charge more for brand items. Every shirt, pants and other clothing should be all the same price not increased because of brand. Stupid trying to make more money just because of name brand stuff. It's wrong and immoral for Goodwill to do this.

I like going to Goodwill BUT I don't like the trick mirrors in all their fitting rooms which make things look better when you're trying it on in the store, then when you get home and put it on, it doesn't look as good in a normal mirror. If that's not bad enough, here's the kicker, a lot of stores are no longer allowing you to return clothing. None of that should be allowed! It's basically robbing people.

I have been shopping at Goodwills in my area for many years and in the last year I can see that I am now wasting my time walking into any of the stores,,,,The prices have increase significantly and the quality has decreased significantly,,,I yearn for the old days when I could find great items for a reasonable amount of money,,,I used to come home with bags of items ,,,Today I shopped at three different Goodwills and came home with NOTHING!,,,

I used to go to Goodwill all the time to find cheap wearable fashionable clothing. But after the last time I went in, I'm slowly realizing that they are price gouging people and no one's saying anything about it. Everything they have is supposed to be donated, yet on their site they are asking 1000+ for a Versace shirt... Now who in god's name can afford that? I went into the Kirksville MO store and was about to buy a pair of house shoes and when the lady came back with a price of almost 20$ for 2ND HAND ITEM, I walked out saying that's retarded. I'll never go back there. This is highway robbery at its finest.

They don't do returns for cash back but I can get in store credit yet when I asked the lady if they did returns she said yes but didn't state not for cash back. Only for in store credit... The manager at store stopped someone at front door and accused them of stealing. Was very rude. Finally let the person go whilst yelling at them until they were outta site. After my merchandise was rang up I realized my purchase came to over $100 and that's all I had on me at time...so I asked if it was ok if I went and got the 1 and some change from my boyfriend whom was outside in his truck which was parked in very front of store right by store entrance. The store manager chimed in and said they were closed as if I wasn't aware of that yet. That didn't have nothing to do with question at hand and that's all she kept saying so I took it upon myself to just walk out. Leave my stuff at register and go get rest of money to pay for my purchase...

I have been told by personnel at Goodwill that they have batteries in the back to test battery powered items. I had bought something before and got home, put in new batteries but it didn't work. I took it back and reminded them they say they test items. They took it back but gave store credit. The other day I bought a nice (looked new) Bombay tower clock with a thermometer. The clock part ran on battery. There was a battery in it but wasn't running so I figured it just need a new one. I wondered why they had tested it but put the bad battery back in it. I took it home, checked the battery with a tester and it was dead so I put a brand new battery in it. Still doesn't work!!

There’s something wrong when you can go to Walmart and find items for less than you can find at Goodwill. It was originally meant to help those in need find items they may not otherwise be able to afford but now it’s all about greed and profit. I hope they remember their original purpose and go back to being there for those who need help.

I purchased a Christmas Tree that was in a box with a picture of a Christmas Tree on the box. The box was heavily taped. When I got it home and opened the box, there was a completely different (much smaller) tree in the box. The price I paid was not for appropriate for a small tree, so I called and explained what happened. I asked if I could exchange for another tree. The clerk on the phone said it was my problem that the contents did not match the picture. She said that it was dontated in the box taped up, and that it is not the responsibility of GW to check that the contents matched the picture on box. When I told her that didn’t make sense, she hung up on me. By her logic, anything could've been inside the taped up box. How would Goodwill even know how to price this mystery item?

I've been shopping on Goodwill online for a while now and the service is plummeting fast. The pictures they show on every listing is blurred, nothing in the description shows correct sizes. Markings on products are unreadable and when you message them on their website, they do not respond until after the auction is expired. When they have multi items, there is no guarantee that if 14 items are shown that you will receive all 14 items. Whenever I write back, I don't get a response. If they continue this practice, more people will not bid. Also their starting prices are very high, easier and cheaper to buy new at the retailers.

First of all Goodwill is over priced and smells so bad! They sell dirty, stinky clothes and expect people to pay more than buying it brand new! People, who shop and donate, boycott this store! There is a video on YouTube called “Why you shouldn’t rip tags off clothes at Goodwill.” Please watch this video and see how these imbeciles accuse a ** in Wisconsin of theft, without asking her first if she was ok or in need! She was treated poorly and the no tooth employees fabricated their story to make it appear she was stealing.

The price are too high. They don’t wash anything, lots old things. And the stores smell. Very much not organized. Some of the stuff I can go to retail store and buy new for a few dollars more. The germs in there unthinkable. It stinks. But got a lot more to say but any more ideas they would have to pay me. I don’t shop there no more.

One particular manager of the Bradenton FL store of Goodwill, 34210 area does not want to make good on their own return policy. Used item purchased of electronics may not operate so the store gives you 24 hours to return for a full refund. Although I double-checked with the manager on duty at the time of purchase the next day I encountered one particular manager on 06/02/2023 at about 9:00 who insist on lying. He stated that returns are in-store credit only. When another stated that if you return items to the store promptly the same day you may qualify for your money back. Another cashiér insist on repeatedly reiterating what the manager have already stated and backed this lies up. Although, I have ask her for a manager and have ask her to stop interrupting our conversation. I eventually received my cash refund however, not before being inappropriately handled by another in-store cashier.

Stay far away from this company. They are ripping people off and selling counterfeit items. Funny because they are probably bidding against the items to raise the prices. Stay away, shop elsewhere, save yourself the disappointment.

Goodwill workers in Hinesville Georgia and Garden City are very friendly. When I am donating I usually donate abundance of items and require no receipt. I often shop the Hinesville store for classroom supplies and other items. Since the past few years many customers are complaining because of the prices of the items. Once the purses have a certain brand on them like MK, Tommy, etc. and obviously worn they price it like 34 dollars, etc. People are donating these items and Goodwill is taking disadvantage of the customer a who buys them by hiking up the prices. When the items are near new and it brand items they hike up the price. Many people like me are opting out of donating there and shopping there because of this. We are now starting to donate to the children’s home, etc. We think it is unfair to be overpricing what we donate.

I had just recently discovered that Goodwill had an auction site a few weeks ago and there was only certain things I was interested in shopping for. I had began bidding and winning items at fair prices considering the condition and being you can not get entire details by photo and the little bit of description given. The past week and a half the bidding on the items I have been purchasing you can not even touch now and the bidding is being driven to way more than what the value of the item is worth. I don't believe that I will be doing Goodwill auctions much longer because I can go to eBay and buy the exact item for way less than what the bidding is being driven to and I am not sure if this is an internal thing or if customers are getting carried away.

I purchased 3 pieces of jewelry on Shopgoodwill.com. All the pieces were advertised as 14K gold. When I took the jewelry to my Jeweler, he told me that the gold was not real. I have been given the runaround since I contacted customer service last week. On Friday, an E-Commerce "specialist" emailed me and said they are refusing to refund my money because it has been over 14 days since I purchased the items. Never mind the fact that the jewelry was not 14K gold and that it is their false advertising. It is over $700.00 out of my pocket. I have made reports with the Better Business Bureau and have contacted a lawyer. I shouldn't have to go thru this. I spend a lot of money (thousands) yearly with Goodwill. I am done shopping with them.

Just before Christmas in 2022, I purchased a used stereo receiver for $204 (total) and it arrived with NO SCREWS holding the metal casing onto the unit and the power transformer is humming very loudly. Obviously, there was an issue with this receiver, and someone had taken it apart, then Goodwill Finds went ahead and listed, sold, and shipped it out. Unbelievable!

I shop Goodwill in Hot Springs Ar. on central many times a month spending $200.00 to $300.00 a month. The usual workers know me because I am in there usually a few times a week. Even tho prices have skyrocketed I still try to do my part in buying from them. I recently went in found a carpet cleaner, printer & several other things spending well over $100.00 that trip. I remember the carpet cleaner not having a tag on it or marked so I ask a lady she told me it was $34.00 or $37.00 for it so I went ahead & bought it. Everything else was marked. I get it home & it lights up but motor is burnt out.

Store pricing is beyond absurd for filthy, oftentimes damaged, donated merchandise. Anything they believe to be of “value” is listed online for well over retail plus arbitrary shipping and handling fees - still dirty and oftentimes broken, BTW. That said, if you’re in the market for empty liquor/wine bottles or the box from someone’s employee award from 1970, Goodwill is the place for you! Just make sure to check for damage (usually concealed beneath the price tag).

They bid up everything to make sure they get the best price possible. If they get stuck, they just relist. It's easy to bid people up, just look to see other websites like Amazon and that's what you're gonna pay.

GRANTLINE RD NEW ALBANY IN.. I don't see how the price inflation is affecting this company when their stuff is donated free. This store will never get anything from me again..

Since Covid they are the only ones that haven't opened Fitting Rooms, as an excuse of health, to keep customer's money in the store for returning clothes that couldn't be tried because of lack of service with fitting rooms. The returns only are back with a Store Card, so if you need your money back you can't use it and Only spend it on their stores, that has Increase the Price bar like brand new items in regular stores. It's ridiculous that for used and some unusable items they don't return your money!!!! If Covid is the reason of not open fitting rooms, then you should have your stores CLEANER and everyone should be wearing masks if that is the reason of not opening the fitting rooms. As customers we DEMAND return our money back!!!!

Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50. When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful. It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.

Goodwill prices have become ridiculous. On 3 different occasions, I have found items with original department store tags still on them, the price given by Goodwill was at least $5.00 more. I’ve donated thousands of dollars In clothing and other items to Goodwill, but will give to other charities from now on, they claim to be non-profit, but someone is making a profit. When I can buy items on sale at Macy’s or other department stores cheaper than used items at Goodwill, it doesn’t seem to me that Goodwill is doing any good for the community.

I had a few items to be returned still with Goodwill tags. Manager refused to return items and yelled at me. Not going to lie I yelled back. He tried to say the tags were not goodwill which they were. Goodwill does not allow you to try on things but gives you seven days to return items. This store is the on on cotton in surprise az. Went to a different goodwill who returned the items and knows the manager at the cotton store agreeing he's a horrible person. His name is CJ and should not be yelling at customers. When a customer started to call me names he said I was harassing her and told me to leave. I replied I would leave once she shut up. I was already going to leave before she said anything. I'll be letting district manager know as well. Some people should not be a manager or needs to learn to be one. But yelling at customers is a big no.

The stores are no longer affordable- they are to be helping those in need- have completely gotten rid of any half price items or days and have raised the prices to a point I can’t afford. We donate to them, it’s free items that they are marking up 1,000 times! I saw a pair of used off brand shoes for $19.99, a stand up mirror for $79.00- seriously, they have lost their objectives of helping those I need. It’s cheaper at Walmart- I hope everyone stops donating to them- there are too many other organizations that truly help rather than put money in their already deep pockets.

I can afford to shop anywhere but thrift shopping is like a treasure hunt- always loved it. Prices way too high for merchandise donated- GIVEN to you! One owner lives in lavish neighborhood with collection of expensive cars- GREED!!! It’s not fun for me anymore. Will tell all my friends not to donate to you.

Prior to COVID, I was a avid bidder/shopper on ShopGoodwill.com. Used to be able to find all kinds of fine jewelry items at reasonable used prices and still in mostly good, wearable condition. I noticed about 2-4 months after the pandemic “started”, all of the sudden there would be 35 bids on an item that maybe would have seen 15 prior to covid. And the winning bid? MORE than a brand new like-item would even retail for!!! To date, I’ve seen this over and over again, and actually sometimes see 60+ bids on items. The “pandemic” really ruined shopgoodwill and actually made it more expensive than shopping retail for very similar items. It is now FREQUENTLY tons cheaper to bid on or buy jewelry items from eBay or Etsy than it is on shopgoodwill!

I have read all there is On the loyalty program. It states that once you obtain 10,000 points they take and take $10.00 off your purchase. It doesn't say off your next purchase so the manager didn't suggest any resolution about this situation.

The shopgoodwill.com website is despicable. At one time it was very trustworthy. That is now a thing of the past. The last three times that I have ordered a "men's" jacket or shirt, I have received a child's or a woman's size. Do not purchase anything from shopgoodwill.com. You will not be happy.

I was a devout supporter of Goodwill industries in Clermont Florida until today. My wife and I shop there, we donor there, and we've sent people there for job search assistance, and employers to post jobs available on the board. Since Covid 19, times have been hard for everyone. Unfortunately, my wife has been out of work for several months and we're barely making it but by the grace of God. I was at the Clermont Florida store today around 1pm shopping for my wife's birthday. I was fortunate to find a handbag, PRICED at $19.99, I was sure she'd love. While, I was inspecting the zipper, stitching etc.. a woman came over and asked if I was going to purchase it. I said, "Yes. I believe I am."

Same old items every week. Donations are stashed in the back. Manager is terrible! If you have an issue, she is nasty and rude. Very arrogant. We never see different items. And I can almost guarantee that donations are taken by managers. Just the same crap every day/week. No stock put out on shelves very often. Garbage. Most employees are nice. But the manager chick is a hot mess!

I drove 25 miles to the Goodwill Store in Wappingers Falls, NY. I had several donations. One item was a carpet cleaner I purchased for $150, used one time. I was happy to see someone else have the opportunity to use it. I drove up to the store at 9:35 am, thinking the store opened at 9:00. I noticed the store actually did not open until 10:00. Several donations were left by the door so I decided to place my items alongside them. As I was attempting to, an employee opened the door and told me they don’t open until 10:00 and I could not drop off any donations until then.

I bought a good bit of clothing from the local Goodwill location yesterday (06/07/22),and as anyone who has visited in the last two years knows, the changing/fitting rooms are closed. As a sort of recompense for it, all of the stores allow a 7 day return policy on any clothes purchased. What they don't tell you, however, is that when you try to return the clothes, you will NOT get a refund of your purchase in the form of original payment received. They will instead give a gift card - for the store. In my situation, I was not informed of this until I processed the return. Be very careful of spending too much here in case you may need the money returned, because you will end up disappointed, as I am now.

Went to look at TVs at Goodwill yesterday. I saw a 52" that I was interested in. $700!!! I just bought one this size at Christmas for $549!!!! They are pricing a donated item that is supposed to be an affordable place for consumers, at $700 for a USED TV???? THAT IS GREEDY AND RIDICULOUS!!!! People are struggling enough in this Biden-Ruined Country!!!!

Truly horrific customer policies meant to rip off the buyers: no dressing rooms open, but if something doesn't fit you will only get store credit. Buy a DVD or CD? If it doesn't work you're screwed--no returns. Do not shop at Goodwill!

You simply scam people, it's 110% profit off people that donate. Then you have the balls to charge more for stuff than Ross or TJ Maxx. YOUR Stuff IS USED! YOU'RE SUPPOSED TO BE A DAMN THRIFT STORE. SCAM!

I have ordered thousands of dollars in auctions over the past year however there are Stores Arizona, California (includes Orange County, LA, and more) Washington, will show how much item weighs such as purse weighs 1.7 pounds and they estimate my shipping charge and handling, Well handling is $4 and then they charge for a 9 pound package for shipping??? What? I ship items every day and a purse weighing less than 2 pounds will NOT TAKE 7 PLUS pounds of shipping materials causing it to weigh 9 pounds to ship.??? So why are these Goodwill stores cheating us??? I avoid buying anything from them for this reason. Washington DC, Paloma, TN, KY are several who have extremely reasonable shipping and only charge between $2-2.99 in handling per item. I don't understand why they think this is OK, Not only is it immoral, it is stealing.

I've bought from ShopGoodwill.com before and had good experiences but this time I purchased a bundle of items and when I received them it turned out all of them are counterfeit which is technically illegal for them to sell. They need to know what they are selling before someone sues them or they end up with a huge fine.

I purchased an item online from Goodwill in Seattle. The weight was listed as 2.8 pounds then the shipping weight was changed to 29 pounds and $38 for shipping for an item that cost $9. They were contacted and gave some weird explanation about why the price of shipping was so high. If they put the correct shipping weight the calculator sends out the correct shipping price from Fedex but they refused to even acknowledge the weight they put in the calculator.

Hi my name is Debbie, I have been a customer for years at your establishment. I have also donated many, many times and is my pleasure to do so. I am also a senior citizen on a fixed income, hence why I find it necessary to shop at your many stores. What is really upsetting me is I feel your stores are price gouging the public, the prices have increased double than what they used to be. I have been finding things that I know for a fact that come from the Dollar Tree, and your stores are doubling that price! Your clothes have gone up so much I can’t afford to buy them! If I wanted to buy clothing and household items at this price I might as well buy them new for the same price, I know you realize that these are used items and are being sold as if they were new, I don’t understand what is going on?

I bought a coffee maker... brought it home. I notice was missing parts and it does not work.. This was last night Nov 6. I went immediately the next day to exchange it and they said they don't do exchanges and no money back. If you are buying in Goodwill make sure product is in good condition. I think they are a scheme company. They are a fraudulent company store is in Orange City Florida.

Some shopping. I was going normal. Put some things in the cart and then my girlfriend shows up. Needs the key to lock her bike up. So I leave the shopping cart at the door with my backpack in it. Look through my backpack for face mask. Go outside to hand it to my girlfriend. Come back in managers going through the shopping cart then she called security and she says I'm I've been trespassed because of a different store. How you going to trespass somebody if they have a mask on. How do you know who that person is. The things I had in my backpack already had my initials carved into them and I let the manager go through it all. There was nothing stolen but she said Goodwill security said to trespass me.

Prices are high for a donated items, NO more color tag discounted weekly and on top of that they sort out and put good brand/ good condition on their boutique area and priced it even more high. Even the RIPPED items aren't give discount. I wonder if they are really doing their mission to the community to give jobs to the disabbled people. For me, it is just WRONG to price high the goods that has only been donated. No investement involved, No mission/vision to the community. It is total SCAM.

Goodwill’s Bold New Pricing in 2021 Has Greed Written All Over It. During the Pandemic that started in early 2020 there was a huge shift in the buying habits of consumers since most people had to stay at home for a lockdown with nothing to do. It’s like everybody had the same idea - “Hey let’s do some home renovations”, and all across the nation people shopped for building supplies for their home projects. Of course store suppliers couldn’t keep up with the demand and stores raised their prices.

I shop in Indy, they have a practice of writing on everything with a black permanent marker on the actual item! This is really annoying and ruining the item, and don't let me get started on their new price hike, blankets at 29 bucks! Um heck no way, brand name clothing now 10 bucks, they do know this stuff was given to them right?!!

I bid on and won a Vera Bradley wallet etc lot from Goodwill Online Palmetto Location. The cost was $130 for the lot of 30 items. 12 of the items were Kiss Lock coin purses that are defective. The locks won't open. There is no way to fix them. I buy Vera Bradley all the time because they are a highly rated company. I would have NEVER imagined that these would not work. I asked for a refund but was told "sold as is". It's very dishonest for a company to treat their buyers this way. I'm sure they were aware but just don't care. This is it for me because now I have no confidence in what I am purchasing online. We cannot try it for effectiveness. This is greed on the highest level when they promote helping the poor and needy by ripping others off.

I purchased a $7 kitchen item that was taped up with packing tape so that I couldn't see everything inside. I got home and the most important piece was missing. I tried to return it or get credit and was told no due to new policy. I understand people abuse returns but if they're going to charge top dollar for items they ought to make sure that all pieces are present. I believe there are exceptions to rules. They have lost me as a customer.

I just learned hard way don't buy any clothes without trying on. I tried to return 2 item. A skirt and pants. Their dressing room is closed so I had to guess if it fit or not. Well neither fit and I called because I have looked all over and no receipt. I called. They said I can return my item for 1.00. So I pay 10.00, I return for 1.00 (10%) of what I paid and you are going to sell again for 10.00? Yeah I know why I will never go to Goodwill ever again. They get free donations and sell them 1000% markup. And if you need to return without receipt they give you a whole 10% of what you paid so they can mark it up 1000% again. And they are non profit? But they make tons of profit? What a joke. They are the biggest scam in largest degree.

Goodwill in Greensburg and Batesville indiana and most all Goodwills are overpriced for stuff donated (free) given to them. Most of the stuff I can get new cheaper elsewhere. Not about helping the poor but making the owner rich. Also almost all Goodwills have their music so loud you can't think straight. Bring back half off Saturdays and open the dressing rooms already, covid doesn't know what day of the week it is.

I have had the manager, Chad, at the Tigard Goodwill repeatedly harass and embarrass me when I had an item to return. The first time he said I was lying and did not buy the item (a coat) at “his” store. And today he again said my items did not come from his store. Both times, after checking the camera footage, it was proven he was wrong and that my items WERE bought at that store. Both times I was returning within 14 days and the tags were attached. Neither time did he apologize for being wrong and for accusing me of being a thief.

This store is in Oak Hill West VA. All used products in store are dirty and with the pandemic going on. Also masks aren't enforced and the store is hot. The manager is extremely rude. I was in line for over 20 mins while the cashier took her time and talked with every customer like they were her best friend. Plus there wasn't social distancing going on in this store and the manager wasn't wearing a mask. I finally got disgusted and left store without buying anything. When I got back to my car I tried to call the store to voice my complaint and was told by the maskless manager that she was allowed to talk to customers and then he hung up on me. This store is in need of new management bad. Sincerely I'm not done with this.

Managers in Bayville, NJ do not enforce mask wearing or social distancing. They overprice items they get free. Good merchandise is sold online. Nothing is cleaned. Workers are overworked, so cranky.

These stores received large donations during the pandemic. Where are those things, not in their stores. Prices are much higher too. Have a feeling those things are sold at higher prices online and leftovers in stores. They better change their ways. People are not going to dig through all the junk for that one thing worth the price. I would rather pay a dollar or two more and buy it at Wal-Mart. You're loss Goodwill. There are much better thrift stores than theirs. CHKD has much better prices and better hours.

I come to the store quite often and normally everything is great. I post good reviews too. However this time around, I was going to try on some clothes and all the doors said “in use”...Where as a few weeks before they were open so you could get in without a key. So I asked a young girl at the “service desk“ near the entrance if they had gone back to having them all closed again because of Covid. She simply said “they should be open” and when I explained they weren’t, she said “well there should be someone over there“...and continued to have her conversation with the other young girls at the desk.

I was at the Goodwill in Louisville KY and have noticed that they have raised their prices like 4 times in the past months. Not only are we in a pandemic but this is items that they get for free. I seen a vase not very big full of costume jewelry that is usually 20 to 30 dollars now 99.99. WOW REALLY NO. That is highway robbery and is making goodwill seem ridiculously greedy. I shop there very regularly and now I'm starting to not over the price markup. Goodwill needs to go back to the simple pricing cause it's supposed to be non profit **. I'm sad over it really. I love the goodwill but not the new prices.

I was at Goodwill in Cleveland Tn & purchased a wicker rocking chair. I pd for the item & explained to the cashier that I would be back to pick up the chair because it would not fit in my car. She then explained that the pickup closed at 5:30 & it was already 5:25. She said it would be fine to come pick it up tomorrow. I show up the next day & spoke to the manager who was there & told her I would have to pick up the chair the following day. Would that be a problem. She looked at my ticket. Told me no. That would be perfectly fine since I came up to the store & communicated with her the reason why.

I am 67 years old, have been a loyal Goodwill shopper since I was in my 20's, I don't know what's happened to Goodwill but I have never seen practices like I have experienced lately. I usually go to find good prices on clothes, I look at the sale color code when I walk in the door and try to find that color. I did this last week just to find several employees taking that sale color off the floor! I asked one of the employees why they were taking all the sale priced items off the floor and informed her I was there to see the sale priced items. Now mind you this was in the middle of the sale week not at the end of it. She told me they were taking the items off the floor so they had room for more non sale items. I've seen them do this before this Covid 19 crises and let it go but then when I saw the same merchandise that was previously marked on sale back out on the floor at regular price I started to wonder about the practices of Goodwill.

I order an Item from them by Amazon.com. I asked for the tracking number. They told me that they will give it me. But, they didn't send to me. I order an DVD movie of The Rock. And, I didn't receive no tracking number.

I am in Omaha, NE and I have just went to three different Goodwill stores. None of them have stop customers without face mask from entering the stores and the most employees either have their mask on their chin or their nose hanging out contamination everything. The stores were on 4805 N 72nd St, 201 N 78th St, 8457 West Center Road. Your mask rules are a joke.

I was at the Goodwill store on Virginia Avenue in Huntington, West Virginia today. (7/7/2020). None of the staff had a face cover/mask on correctly. The Governor has mandated that EVERYONE indoors is to wear a face mask when social distancing is not possible... It's pretty simple. Three ladies were working in the cashier area. Two of them didn't have any mask at all, and the lady in charge was wearing hers around her chin...and neck. There wear 5-7 plus me, customers, in the place. Most of us had our masks on and...correctly. (You're welcome). And, I noticed a conscious effort of social distancing amongst us customers. Their racks of clothing had those round, white disks with sizes marked on them. a lot of the clothing was just..."here and there." But the total disregard of respect, consideration, mental-awareness, and oblivious behavior from the staff...is unacceptable.

I shopped here for years but no more. Many of the stores are gauging the customer with handling fees now....Sometimes and extra 5.00 is added to the shipping fee. Also damaged and stained items are set at very high beginning bids!!! You can buy MANY of the items NEW for less than what the starting bid price is. Also they make you pay to return an item if they allow you to return it!!! People are buying items and the description says it works but it does not and then they won't let you return it. I have to always ask them to be specific in the description and take better pictures, which most times they wait until the auction has ended and then send me a note saying sorry auction ended! I asked 4 days PRIOR to the end date. Also, keep in mind that the CEO of this company takes MILLIONS per year in his pay.

250 Jonesboro Rd., McDonough, GA location my total was 9.61. I gave the cashier 20.61, she gave me back 1.00 in change. I told her, "I gave you 20.61." She said, "I did not," and refused to give me back my 10.00 in change. The manager ** sided with the cashier, **. I left the store without my money and no justice. I contacted corporate and have gotten no justice. They sided with the thieving cashier and manager. This has been a horrible experience of me being treated as if I'm crazy and don't know how much money I gave the cashier. She has obviously done this before without consequences. She did it to the wrong person this time. I will not let this go.

I just dropped off a carload of donations. If the items were garbage, I would've put them in the garbage. Watching the young men outside emptying containers upside down, crashing everything on top of fragile, glass and mirrored items, was appalling! Such disrespect for their jobs, the charity and their cause, and the items being donating. The items that will be sold to pay their salary. I will never donate to Goodwill ever again! I will go out of my way to find another charity that will appreciate the donations.

They said game system powered on then I got it. Didn't power on. Asked many times to return as doesn't turn on. They will not return anything anything so I paid 120 for an item they said turned on they won't return.

Where do I start… clothes overpriced for used clothes. They don’t test to make sure product works and if it doesn’t you can’t even get your money. Have to get store credit. That would be fine but since you don’t check the stuff prior to selling it then we should be able to get refunded. That’s not treating your paying customer nice. That’s entrapment. Employees are rude. You stand there waiting to check out then when they come they have an attitude because they have to stop and come check you out. Not my fault you’re overworked. I never see a happy employee.

Today is May 17. They have just opened up from Covid19. I have waited 50 years to get the senior discount!!!! Today I find that they just raised it from 50-60 and you only get 10 Percent. In Cincinnati, Ohio It used to be 50 years or older on Sundays you get half off! and any other non sale days 50 and over get 10 percent off!!! After 50 years!!!! I GET NO DISCOUNT AGAIN!!!! I have to say this is real BS. I hope they realize they will be losing customers on this move!!!

I shop at the Goodwills in SLC UT located at State street and 9th East. Duha the manager of State is always very friendly and smiles to greet customers. The rest of the staff at both locations are nice too! I find great deals on new and used merchandise. Thanks for helping to recycle the universe!

I have won 3 auctions from a store in Texas. They were being shipped to Florida. The first shipment I received had broken pieces and not the correct amount stated in the description. The second shipment had 2 broken figurines that were clearly intact on the website pictures. My 3rd shipment has been shipped to an incorrect customer and is supposedly being retrieved. I have sent a communication to the customer service and have not heard anything. My next step will be to contact my credit card company to have the charges reversed if I don't hear from them soon. It's not an issue with the delivery company. The boxes are POORLY packed.

Here we go again. This is about shipping again... I looked at a vintage radio record player combo...and the price was fair...UNTIL I looked at the shipping.. So I wrote them and asked why the shipping is $44.00 to ship this...because I looked at the same item..that was almost exactly the same size and weight...and they wanted $11 to ship theirs...

I've been shopping at my local Goodwill stores for a long time, sometimes I find that piece of gold but a lot of times it's just junk. I wanted to explore more and find good items all the time. I ended up finding their website shopgoodwill.com which is more of an auction site than a straight purchase site. I started looking on the site and found my first item which was a Nintendo Mario lamp, it was said to be brand new and it was only $9.99. I placed my bid and won! I didn't research my Shipping cost but it was about $20 to ship. Ok, not bad for this kind of lamp. So I submitted my payment and waited for the lamp to arrive.

Donations door & gates were still open but they wouldn’t take my 2 bags because I was 1/2 hour later than their “posted” hours!! Will NEVER donate again!! I feel that if doors/gates are open, you are open for business!!

I normally donate to Goodwill. Many customers are complaining that the items are overpriced. That's not my experience. However, an employee named Cierra at a store in Middletown, Ohio, was rude and unprofessional. She cut in front of me as I walked to the register without bothering to apologize. Unfortunately, she was the only employee one available to check me out. I paid her. She never said "hello", "thank you for your business", "have a nice day". In fact, she only spoke to give me the price. I work in customer service also. This employee obviously did not care about her customer. The manager of this facility, Susan, is excellent. The other staff is rude, as is Cierra. I think the Company should be careful to hire staff who actually enjoy assisting customers. I'll avoid this facility in the future.

This happened recently at Goodwill at their Guelph, Ontario location. Last summer I donated seven car loads to multiple charities and this summer will complete my downsizing. In the past I donated but didn't shop in any of the thrift stores because I was downsizing and not looking to buy anything. But recently, I decided I wanted to give the rest of my donations to one charity and decided to visit Goodwill, Salvation Army and Value Village to decide which charity I would donate to. I had a great experience in all of them except one. Every store had a nice selection and good prices and Salvation Army and Value Village staff were friendly and helpful. My experience with Goodwill was bad. This is what happened and why I won't be donating to them.

We shop at Wintersville OH store and it is GREAT. The prices are fair and the store is clean. The staff is knowledgeable and extremely friendly and helpful. I have been shopping at this Goodwill for years and YES some prices are higher for items bought from Target but this is easily offset by MANY discounted items placed on the shelves and racks throughout the day. If you are looking for Good quality merchandise or something unique I am NEVER disappointed. I always buy SOMETHING.

Goodwill disgusts me anymore. I used to donate items regularly until I found out how useless and greedy this organization really is. Between markups close to 300% of the original cost of some items, underpaying the employees so they can line their own pockets, and selling defective items which are purported to work and cannot be returned when proven to be defective, it's a shady business practice that only endures because of the facade of being a charitable organization. The only people they're helping are themselves. When I struggle to afford their offerings due to my low income, it's a problem.

I went to Goodwill further down from where I lived at, and I love to sew, collect sewing patterns, typewriters and any vintage stuff at Goodwill. About weekend ago I came across a sewing machine that worked but the outside looked pretty dingy and dirty with a little bit of plastic warping in some areas. The price they wanted was $65.00 which is pretty high for something that's about 30 years old. I've 3 sewing machines in my life and I've always wanted an older one because how long they can last and I've seen how durable they can be. So, I went up to the cashier and asked "Excuse me, is their any way we can negotiate on the price since it not worth 65 dollars in my opinion because of now damaged it looks". So she then says "Well since it's a Singer and Singers are good sewing machines, the best I can do 50".

It's sad how the Goodwill's prices are sky high. The majority is donated and yet the organization has gotten greedy. I will not shop there anymore or donate to this store. Greed will get you nowhere. Very Sad.

A mistake was made by their employees. The smart ** manager compounded the problem. Was no help whatsoever. I wonder why they call the store Goodwill when I received anything but. They treat their customers poorly. I'm surprised they don't sell shoes and socks separately to make a buck because their current trend is a rip-off.

Tried to purchase a shirt off the rack. Priced at 4 dollars. It had a bad case of ring around the collar as all the white shirts there had. I didn't mind so much as it was a shirt for my daughter to wear on stage for a performance. When I went to check out I mentioned it and asked if I could get a small discount. The clerk asked the manager and then he came out and refused to sell me the shirt. Said they would not sell it and would throw it away but I could not have or buy it. This just seems to me everything against what I thought Goodwill stood for. I will never again donate or buy from goodwill ever again.

I was a true advocate for Goodwill in the beginning. However now after talking to their employees and their troubles with working there along with the ridiculous price increase on used Walmart and other inexpensive lines. I feel like they are doing the less fortunate an injustice by increasing their prices for items they are clearly used, stained, torn. I know they are thrifters however this is no longer a place to thrift at. Goodwill needs to get back to their roots and adjust the ridiculous pricing they have adopted in their store. Pure greed has kicked in.

I will start this out by saying I love Goodwill and shop there regularly. However the last purchase I made became more of an issue for me than I would have ever thought. I recently purchased a brown love seat for a friend in need. After measuring it sadly it wouldn't fit into their home. I come back to ask for some kind of refund or store credit seeing how the love seat had never left the goodwill store and I was abruptly meet with a rude, angry little lady telling me there was nothing she could do for me. So me being 6 months pregnant, driving a hatchback car had absolutely no way or room to take the couch they had threatened taking back from me with no refund. Either take it or leave with no money or store credit! So I asked to speak with someone above her. She said I was wasting her time and her manager would tell me the same thing that I had just lost my money. She calls her superior and that person tells her to give me store credit for my purchase!

Browsing as always at Goodwill (Winnetka/ Roscoe). Found stuff I could use. A store manager (?) is arranging shelf stock. I say manager because she's well dresses, not the uniform blue on black. I observe her pick up a collectible, look at the price and muttering to herself, relocates the item and walks away. I go to check it out, go online, and decide I have to get it. At check-out, clerk says he needs to ask about price sticker, that it may have been changed. I tell him the lady on the floor already checked it, but he has to check for himself. Ok.

11/1/2019 Today at app 9:30 am I visited the location on Reynolds Road. And was force out unfairly by a manager who was on the phone lying to her boss. 11/1/2019 Today at app 9:30 am I was doing some light shopping at Goodwill at their Reynolds Rd. location. As I was shopping I happened across a old recliner from the '60s. Discolored, faded crispy, but it had a price of ten bucks stuck to the arm of the chair. I went on, did some more shopping and thought about it and said to my father I can throw a sheet over it. It was sturdy. My father agreed and I called a employee over and told her I wanted to buy it but could not pick it up until tomorrow.

My family and I have shopped at Goodwill stores for many years. I used to like shopping at the one in Zeeland but lately it has gotten really bad. The team leaders stand around talking and not helping and some of them are really rude and grumpy when you ask for help. I know that we all have bad days sometimes but this store has people working there that never have good days! And if you're the manager or team leader isn't your job supposed to be to take care of customers? Not only that but there is soooo much waste in this store!

This place is one step away of finding goods placed along a street curb, or making discoveries through items tossed in a trash bin. There is nothing wrong with "shopping" this way, but it's also better than nothing!! -Bah!

Huge disappointment! Employees in this Goodwill location totally lack training. The model/training that Jose, the manager, has giving to the employees is to shout out at customers and treats them like low-class citizens. They scream at the customers every time a bin is coming out “EVERYBODY TO THE FRONT OF THE STORE”. By the way, after employees give an order, everyone is expected to move to the front of the store no matter where they are. A bin takes about 20 minutes to be brought out. All that time, people have to stand in front of a yellow line, near the entrance.

I donated many things regularly. The employees work at donation center at West Broad St. at the Tuckernuck donation center Are very rudely. They said that don’t want old things. They are very picky don’t want that… I won’t donate any more things.