Goodwill Store Reviews

I visited the store in Iowa City and noticed that the book prices have risen again. First they changed most hardbound books to a higher price, but then on this visit they changed the prices again. A lot of books were marked up to as much as $3.88, even paperback books. While scanning the books it appeared that the pricing was random as some of the same titled books were priced differently, even books of the same quality.

In the past I could be confident that things I purchased from Goodwill still had some life left in it. Lately however several electronic items I have purchased through shopgoodwill.com have been totally unusable. Please don't do that. Some had signs of attempted/botched repair. If it is no longer usable throw it away or recycle it. Don't "donate" it to charity. Not Cool!!!

This is a complaint for shopgoodwill.com auction at Goodwill of Greater East Bay Oakland Fairfield, CA. I have a pleasant auction experiences in the past with some Goodwill auctions but this GW pulled a bait & switch trick on me recently. I placed a bid on an auction listing, a used Bang & Olufsen 4002 turntable & won the item & paid the amount due promptly. I received a FedEx tracking update right away that the item I won has shipped & should be arriving in a few days. The package arrived only to find out, I was sent an inexpensive Pioneer turntable, nowhere close in name or appearance to the item I bought. A lucky bidder who paid for an inexpensive Pioneer turntable ended up receiving the item that I bought & is not obligated to return the wrong item received due to Goodwill Fairfield mistake while I have to be inconvenienced for the return of the wrong item I received so I could get my money back.

At my local Goodwill in Angola Indiana I left furious after the manager said I couldn't purchase a jacket that didn't have a price tag. I was willing to pay whatever they wanted for it. It was a Northface and I only called the manager up for a price when the cashier told her it didn't have a price tag. The manager said to the cashier quietly, "It's not supposed to be out here" but I heard her say it. Then she snatches it up and says to me, "It's damaged I can't sell it to you". I said, "No it's not". (I had totally checked it overlooking for the price.) She said, "Yes it's melted on the back". I said, "I didn't see that, show me". She refused and walked to the back with it saying, "It's damaged I can't sell it to you"... But it was a lie.

I have purchased numerous items on shopgoodwill.com. I am becoming more and more discouraged with each purchase. Although some things I was satisfied with I would easily say 70% of purchases were not as described, either arriving broken (not from shipping) or missing parts. It is extremely frustrating at how obviously little time GW takes to describe their listed items. It appears they bulk list using a template for all listings. Simply stating a disclaimer that some items are not tested and/or sold for parts is unacceptable. If parts are broken or missing your listing should specifically say so.

I have enjoyed both customer service and products received in the past. I have also spent at least a thousand dollars on their online store (because their really good stuff is online Hermes, Chanel, Gucci, etc). In 2017, their shipping prices were a little out of control. I would justify it by reminding myself how much I have saved. Yet, after paying $20 for shipping, it does get irritating that they wait almost a week to ship and still send it by cheap mail so that's another week of waiting.

Goodwill of the Olympics and Rainier Region is my local area and, holy cow, the online prices have increased three-fold, maybe four-fold in recent months. It's actually cheaper for me to buy something in the Midwest and have it FedEx-ed here than make a local pick up. My girlfriend and I are disgusted by GREEDwill as we call it. It's not just my friends but acquaintances too. We're fed up with these charities whose CEOs get compensated in the MILLIONS while the employees can't even afford to drive to work. I rarely shop GREEDwill anymore, I've been supporting independent thrift stores and local charities. (spit)

My friend and I went to the store located in Russellville Arkansas on Friday. As we were shopping I continued to notice this employee was obsessed so bad with standing over her and I that it was beginning to upset me badly. We were doing nothing wrong and hadn’t done anything wrong. She had became so into this that she is now holding onto my buggy and staring at me. Asking me if I am done yet. I tell her no as I was on the phone with my mom asking her about some of the items I had in my buggy before paying for them to see if I had got what she was wanting. As she tells me what she wanted and didn’t want I start to put back items on the racks where they were and she starts yelling through the store to another employee that is at the cash register that I'm putting some items back and then my friend was in front of me.

I just left the local Goodwill after getting into an argument with the assistant manager because I was charged incorrectly. The children's books I purchased were marked $.49 with a yellow tag. Yellow tags are half off today. The cashier did not give me half off the $.49 books. I realized and went back in the store to ask about it. She claimed the store policy is half off all items EXCEPT those marked $.49. I asked to speak to a manager since this "policy" was not listed anywhere and when I was there last week I received the discount on my $.49 books.

Visited this Goodwill on 12/2 and was charged $9.99 for “*open red ladies clothing”. It was a white Lacey tank top from Maurices. I should’ve checked my receipt, there’s no way I would’ve been ok with this. Then to top it off, when I was asked to round up my change to “benefit” their CEO... I mean their “veterans shelters” (of which no employee can tell me where a single one of these establishments exist) I said, “NO”. Reviewing my bill; I was charged a round up donation anyways!!! I’m returning my ripped tank tomorrow and every item I purchased. I’m pissed!

Recently visited Goodwill and found out they are putting all the jewelry online from all the stores. It should be for the community since we made them become what they are today with almost 80 stores now. How greedy is that!? Who knows what they're gonna do next. I will throw my stuff in the trash before giving them any more stuff or find a local thrift shop to drop off instead. Not a smart move Goodwill!! You get stuff for free SMH. No more for you guys and hope everyone follows suit.

Went to Goodwill on 7th St and Union Hills and grabbed a few items, when paying the total the lady saw that I had large bills and asked another lady “can’t we get more for that?” And said go ask them to change this price. The item was the shell to a Disney car ($5 brand new at family dollar). It was marked at $2.99, they come out about 15 minutes later and they have the price changed to $12.99. The manager comes out (short little thug looking little guy with huge gauges in his ears. Said his name was **). I asked him why he changed the price and he said they reserve the right to change prices when checking out...

I have done business with GW online. Individuals bid on items that they want to purchase. I have won bids on items that were dirty, stained and broken and there is a no return policy. When I gave them a bad review and shared my experiences, I was blocked from future bidding, how childish. I recently visited the local GW and noticed that most of the used items were priced similarly to new items on eBay and Amazon. What a rip off. I will never purchase or contribute to GW again, I will take my items to the landfill before I donate them to GW... GOODWILL IS A RIP-OFF.

I have been shopping the Goodwill Online store for about 2 years now. I used to go to the stores in my area but have cut back on that for shopping online. Both, the online store and local stores, except for a raise in prices that seems excessive, both have delivered excellent customer service. I have received all my shipments when expected and except for a few all have been wrapped carefully and arrive in excellent condition. The few that have either been not what I expected or damaged, I have received a full refund. I have gotten to know many of the employees in my local stores and they are very hard workers and very nice. I would like to see some lower prices and I wish the online store would get rid of the reserve, but otherwise I think they are doing a great job!! Overall very satisfied.

The company Goodwill is a very deceiving and misleading company and must be stopped. I intend to start a campaign against them. There's nothing goodwill about Goodwill except the name. They generate millions in profits and have gone online, on eBay, and on Amazon. What a wonderful business idea. Get items at ZERO cost and make profit 100% of the time while continuously raising prices. Let's make it clear, if the claim is that Goodwill helps people then it's FALSE. It helps itself. Goodwill supposedly hires less privileged people but so do Safeway and Walmart and Target and many others.

I took my 8 week old (less than 2 lbs) Teacup Chihuahua in the store and was told by the manager that he could not be in the store. I understand big dogs can be a problem but when you have a mini dog in your purse people should use common sense. The dog cannot yet be left alone due to nervous issues. I shop at Goodwill one to 5 times a week and I believe this pet would not be a problem to others.

10/12/17 went to Goodwill Courtland mall Flint MI. About 7:30 started up front to check out. While waiting for line to go down starting looking at clothing. I saw someone following me, first down one row of clothes and up another she would stop. It looked like was hanging something up. She. stayed one aisle behind me until I stopped to look at something then she was in the same aisle. I told her to stop following me. It was creeping me out. She said I was trashing her store. I told her I didn't know what she was talking about, and the store wasn't that great to start with.

We stopped shopping at the Goodwill in the Appleton, WI. Area. The prices are overpriced. We bought a train and train tracks from there once for our son for 10.00. Got it home and it was missing pc and broken. Looked at Halloween stuff. There was costume that had original price tag for 10.00 and it was priced for 9.00. Are you kidding me?? Never will we shop at Goodwill ever again. Greedy.

I checked the Goodwill website before going through all the extra boxes we had put in storage since our cross-country move. It seemed, from the website, that Goodwill accepted most still-useful items. I did not, and even looking again after my visit to the store, see any list of exclusions. Then when I got there, after I had spent the better part of a week sorting through my stuff, separating out and reboxing about 20 boxes of housewares, games, books, toys and sporting goods, I find that they didn't want half the stuff I had, and that half was mixed in with the stuff you did want! I'm sorry, but it is difficult to sort everything perfectly, as new items will belong with other boxes which are already full, there would be MANY odd items which either aren't enough to fill a box or else just don't fit readily together.

I purchased a battery operated clock. I got it home and it didn't work. I tried more than 1 battery just to be sure. The next day I drove the 14 miles back to the Goodwill in Blair, Nebraska in order to return it. I showed up with receipt in hand and was informed that they do not take back electronics and claim to have a sign posted on the door. I didn't see any sign, nor was I informed of this, and in addition, I doubt a battery operated clock would be considered an electronic since it doesn't plug in to anything electrical.

This place is horrible. I’ve seen jeans as high as $79.99. This is absolutely atrocious. They claim to help but they are screwing the buyer in the process. I’ve taken items up to the register with regular pricing and they’ve told me, “There’s no way someone priced this at $5.99. Sorry but I have to change the pricing on this.” And ended up pricing it at $19.99. What the heck is wrong with these people?!

They are too expensive on their used items! You can get a new T-shirt for $5 at Walmart on sale, they are that and more for used WITH A HOLE! They have a card that was 10-20% off your purchase, now they have changed so we have to buy $20 to get 10% off! The CEO makes 4 hundred thousand yearly, ya think they could give the people a break! Someone has learned how to open a store and say they are helping people while getting merchandise for free and they became rich fast! It is a scam, check it out and see how much they REALLY help people, they don't and if they do it's all a big fat tax write off.

Goodwill organization does not help the needy. The only private sector people Goodwill helps is the individuals that work there. And by help I mean give them entry level employment. I'm very curious to know where all their profits go. There must be a long list of executives who benefit from good-hearted citizens donating their items under the assumption they are going to go to the needy which they don't. One thing I encountered while shopping and buying at Goodwill is I returned a few items and it was mandatory that the refund was put on a gift card. What the Goodwill staff failed to tell me was the Goodwill gift card expired in 7 days. That's ridiculous. Take Euless that the general public believes their kind-hearted donations help the needy because they don't, they help the top Executives that work for Goodwill.

The Shopgoodwill.com address 1280 West Cheyenne Avenue North Las Vegas, NV 89030 puts things online and then does not ship them according to the contract. Every attempt to contact them they give you a runaround and will not answer questions. They should be ashamed of the management of this store and the employees. If you see something being sold by this store do not bid on it. I have been waiting for over 3 weeks which is against their own contract.

I shop at the one on street rd. near Knights rd. in Bensalem Pa. It use to be really good, great prices and some decent stuff but lately it has been nothing of the sort, high prices for things that are sitting on the shelves broke. Some of the prices are the same. You can buy brand new at a regular store, also since I go every week, a lot of times the same junk stuff is out for up to three weeks and yet the back room is loaded with nice things that never hit the floor or very rarely. This needs to change or people like myself will stop going. I go there mostly looking for things to resell or sometimes to keep for myself.

I used to think that Goodwill was here to help people, it has become obvious that this is no longer true. It may still help people get training, jobs and placement. In my opinion, it no longer helps people on a limited budget. Why? What happened? A lot of prices are the same as Wal-mart. Why not shop at Wal-mart, and get a new t-shirt instead of a used Wal-Mart t-shirt at Goodwill? When items go on sale, there are times that the Wal-mart prices are the same, and a lot of times cheaper. And on Friday I found a kitty bed that was $2.00 less than Pet Smart! Pl-e-e-e-a-a-a-a-se. I would rather have a New t-shirt from the discount store, than a USED one from Goodwill for the same price. Who prices the donations, anyway???

I went to the half off Fridays only to find out they put all the good merchandise in the back and junk out on the floor. I have spent so much money at these stores in Ft. Wayne and they would have looked better to keep all the items on floor. Very disappointed!!! Donate your items to cross boarders. They help so many.

Yesterday, August 8, 2017 my wife and I visited the Florence, Oregon store. I needed to urinate. There were no bathrooms available to customers. So, in order to use the toilet, I had to cross a busy, dangerous highway and use the toilet at a restaurant. Upon returning, I contacted the store manager and his assistant. "Why aren't there public bathrooms?" His reply, "There are chemicals." I then said, "Sir, I am disabled; chemo and radiation damaged my bladder, so I can't go long periods without peeing. If you don't want people to use your toilets, then spend $50 a month on port-a-potties."

I used to go to the Goodwill for their % off certain color tags sale until I went there one day and they were removing all pants with that color tag. I asked what's going on and the mgr. said that they rotate their stock. I'm like why only the sale tags? What a crock of greedy **. Shame Goodwill.

My issue is a very simple one. The cashier was a very nice gentleman who asked me if I would like to donate money for a training program Goodwill Store is raising money for. I say yes and give him $4. But I as I leave I think to myself - why am I being asked to donate money to an organization that had received about $200 worth very sellable clothing and appliances from me last week? More importantly why is Goodwill Store soliciting more money from me when they sell used product that they don't have to pay to purchase? I thought that was one of the uses of the revenue they generate is to train people. I just think both Goodwill Store and others like them are getting pretty greedy.

I was shopping at the Loganville Georgia Goodwill store today (July 21, 2017), when I found a very nice round rug made in India, but there was no tag on it. I was so excited about this rug. I took it to the front to check out. The cashier told me that I could not purchase the rug without a tag on it. So, I said -- price the rug now. The cashier then told me the rug would have to go to the back to be priced and would return to the floor 24 hours later. I asked if they would put my name on it -- I was told no. I asked if they could call me when the rug was placed back out on the floor -- I was told no.

Goodwill just changed their policies on discounts. They used to have 50% discount on Wednesday for seniors. You have to realize that seniors for the most part are on very limited income. I used to go to Goodwill for NECESSITIES. However, without that discount and now only 20% I can get what I need new at Walmart for the same prices. I am really sorry that they implemented this new policy.

Good morning, I have been a customer of the Goodwill Industry for over forty years. I frequent the Lodi store often. Finding this store to be reasonable in their pricing, great location and above reproach when it comes to cleanliness. I promote this store on a continuous basis and on this day, my family gathered, I took a family member who was visiting to the Lodi location. My family member was excited because she knows I don't boast on anything that is not right.

They have this stores in expensive locals and they really get high with the prices. They put one price for lets say pants, shirts and same items. Well, they are not even close to the same condition so why they all cost the same. Also, designer stuff like Coach, or Michael Kors, they sell it almost as the price that in a store. You find this old worn out purses that wouldn't worth more than $500 for over $20.00. Also, they are not well skilled handling customers. I found a purse the attendant gave it to me from behind the counter with a price it was reduced. Then I got another attendant in the line and the passed me like I had changed the price. I didn't argue, just told her to keep it. Compare to Family Thrift they are way behind. Also, they are not really non- profit or for the benefit of the poor. It belongs to a huge rich corporation.

I've always loved shopping at thrift stores like Goodwill. In the last year I've noticed that many of the items I have always bought at Goodwill were as expensive as buying new at Walmart or Ross. Sports bras, leggings, and even personal hygiene items are either the same price or more! I even asked a retail associate to look up a price on an unopened box of panty liners because it was the same regular price at several of the local retailers and she told me, "That is the price they've decided on and I have no ability to change it!". Did I say "Not for Profit?" earlier? I don't donate to them anymore which is a shame since I've donated almost exclusively to them for over 35 years.

So I go in on Saturday they have a spend $25 get 25% off. They advertise it over the loud speaker. I go to check out and the sale changed to you get a coupon for your next purchase. I look at my receipt and I have to use it within 2 days. I CALL IT BS! Do they really expect me to go back in 2 days just to use a coupon I earned with my own money RIDICULOUS! First of all Goodwill has gotten so greedy that everything is way over priced I mean REALLY! A pair of used jeans $9.99 and up. Wow I can go to Marshall's or Ross and buy a new pair for less. I am a bargain/clearance shopper and I love to spend but I cannot be a willing spender at these prices. I use to drive to other side of town just to go to the Goodwill stores and now there is one just down the street from me. I went on grand opening day. I bought a few high end purses or so I thought for around $40, $50 bucks. Coach/Gucci and found they are all fakes. Wow!

Goodwill Store, RENO, NV. Went in store, prices was doubled to price at home in Arkansas. Clothes was not that good, could tell they was used a lot. Shirts here $4.50, at home like new $2.50. Pillowcase $1.99 for 2, home 2 for $.50 cents. At home everything is almost new items, store in RENO had trashy items, charging price as new like Wal-Mart. My thinking all Goodwill are to charge the same price in all stores across the United States. This store 2424 Oddie Blvd, Reno, NV was not a good store. I walked around looking for t-shirts, reg. shirts and women's clothes, had nothing worth buying. Clothes they had I cut up for grease rags. Need lower those prices. Goodwill is to help poor people. These people running this store trying to make big money to pocket it, prices way too high for poor people. They can go to Walmart buy same thing but not same price. I will not go to another Goodwill while I am here in Fernley, NV. Long drive to Reno.

When shopping for clothing on a particular day and the price tag of the day is nowhere to be found in the store. I was told by employees at several different stores in multiple counties that the night before a sale all that they do is remove the color that is going to be for the day so there may be 5 to 10 items in one entire store. Or items that are with that color or just so outlandish and so few and far between you cannot find them. Mysteriously and miraculously there is an abundance of every other color. How can they say they're doing good for the community when they're making people who can afford to shop at Goodwill pay regular store prices? I think someone should sue them for fraud. And investigate them for fraudulent practice.

I use to LOVE shopping at Goodwill. I'm a firm believer in recycling and love to give back however, I have decided to give (along with my friends and family I can convince) to Salvation Army instead. You would think because the items are donated, Goodwill wouldn't try to make a fortune off others free goods. I have also notice ALL the overpriced stuff! Not moving? I'm wondering: Are others thinking the same way I do? I pick up something I like only to discover I can get it at Walmart for less the price. I'm sure I'm not the only one thinking this. I don't normally write reviews but I find this to be an important one! Shouldn't you encourage people to want to shop at Goodwill? Goodwill - Good-riddance.

Has anyone noticed lately that the stores (as in bricks and mortar) now are just filled with junk the people cannot sell at their garage sales? There is a very good reason for this. Goodwill has launched their own eBay site and now anything that is worth anything is now on there. This isn't right, people are donating these items for the poor to be able to afford something that still has a use and Goodwill now is making tens of millions off this money making scheme. Go look for yourself. http://shopgoodwill.com That is NOT RIGHT! This is supposed to be a charity, not another Walmart.

My grandmother has a service dog with her for pain. The employees told her she could not have her dog in the store even if she is a service dog (which is against the law) so my grandmother left the store to wait outside. I remained in the store since I was not done shopping. The employees, three women, continued to speak rudely about my grandmother even after she had taken her (SERVICE) dog out of the store as they had asked her to. Terrible experience. We are never going back to that location and I'm filing complaints with as many of their web pages as I can.

My experience was horrible as it was the first time that I had come into the Sanford store. The store had just opened up and a big heavy set blonde girl comes in and apparently the GM/Manager, yelling at two other employees that this is not how she wanted her store done. I felt terrible for the one she was yelling at as this one was just continuously telling her she was sorry and began crying.

Goodwill is taking away the MGB plan that helped many with the five dollar coupon, saying the new card system they have is not working right. Now they are saying, "We will give you double credits on your card when you buy something." Their prices are so high on items that they get for free and are not worth the price they place on them. In April I had used my Goodwill card and the five dollar coupon was right there. Now in May I was told, "We are changing the system, and have sent out letters to you about that."

I am a disabled Senior, and this has happened to me 2 times now in Springfield, Oregon Goodwill. I promise as of today 5/9/2017, I will not go back to Goodwill and shop. The item (halogen lights) I bought was 6.69, and then the register lady takes off the price sticker and tells me it is the wrong sticker, calls the manager and they say I can't have the item for that price after already paid for. Then the manager said, "A child must of changed the ticket price on this item." Me & my husband said, "No a kid didn't do that," so they didn't give me the item for the price I paid for it. I said, "This is the second time this has been done to me at this store. I am very embarrassed, and now you're gonna take the item back." I said, "I am never shopping here again."

I am so disappointed in Goodwill and their prices. What I enjoyed about shopping in Goodwill was searching for bargains! They have put all bargains online and prices have gotten ridiculous. I have many times seen NWT items priced LESS at the store than Goodwill is asking! They should be ashamed these items are FREE to them and "rounding up" that is greed who asks customers to pay for their help! Greed!

I can't believe the prices at Goodwill. The prices on clothing cost more than new clothes from Walmart. Additionally, they always ask if you want to "round-up" from the purchase price as yet ANOTHER donation to them. I purchased a sweater from them for $7.99. After tax came to about $8.80. I told the cashier, "yes, go ahead and round it up to $10.00." Imagine my surprise when I got home and realized she had "rounded-up" the price to $20.00. So I basically gave them an $11.00 donation on an $8.00 purchase. When I went back to the store, they refused to refund my money. Also, if you buy anything electronic, take it out of the box or packaging and make sure they plug it in for you to see if it works. I bought a handheld carpet shampooer; when I got home and opened the box it was cracked and useless, and should have been tossed by the store. It should have never ended up on a shelf.

I won 2 items for my son from Santa Ana Goodwill Auction and promptly paid for them. Usually I wait until I purchase at least a couple of items before I schedule a pickup so it saves time and gas. Well fast forward a couple of weeks and I finally bid and win some more items and schedule a pickup date and time. When I arrive for my scheduled pickup appointment I am informed that the 2 items I won for my son have been disposed of and there would not be a refund due to the fact that I didn't pickup within 30 days of winning the item. The money I paid was now considered a "donation". The women working informed me that it states in fine print that I only have 30 days to pick up the item and it's my loss. Very disappointed and upset but felt the need to warn others.

Goodwill in Kapolei Hawaii bears the name Harry and Jeanette Weinberg. Big names on Oahu HELPING the community. This Goodwill Store designates certain days during the week for discounts like senior, military, student etc. People on fixed incomes will shop accordingly. However the store is selective to which items those discounts apply! Extremely deceitful don't you think. It gets better. When you check up, the cashier is trained to ask you to round up to the nearest dollar. So they have a whole warehouse of donations, overcharge for their items, falsely advertise their discounts and still beg for more money. I have been interested in items that they mark up $2-$10 above another store tag they forgot to remove. Let me rephrase that last comment... Uneducated enough to cover their deceitful actions. I guess the name speaks for itself. Next time I will include pics.

I'm writing this reluctance & shocked letter. This letter is regarding a formal complaint against one of your Castle Rock, CO employees named Audrey a cashier. Her customer service skills are very disrespectful and I felt as if race also played a part as well. Let me say I have always like shopping in this Goodwill and have never by any other employees been treat in such a manner. Each week it's always have a color that allow the product to be sold for less as checking out. Audrey the cashier start snatching items and stated "I can't sell this for this price" and stated that she had to send these items back to pricing person.

We are a family of seven, with five growing children. So, since the children grow quickly, we often find several of their outdoor play clothing at Goodwill to help with the overall cost. The prices with Goodwill have not only continued to grow, it has gotten to a point that I would rather go across the street to Walmart to pay for a brand new shirt rather than save a dollar and have a used one with some stains.

This is something that has been going on for over a year. The manager Damien and his associates are holding merchandise for a black family that resells at the flea market. They exchange money for the favor. The family that is involved is very rude to other customers. This manager Damien has been spoken to by many customers but tails them. If you don't like it go to another store. He is very rude to customers. Any town he works on Saturday or Sunday you can smell alcohol all over him. Something needs to be done with this location.

Goodwill Store, Wooster, OH - If I could rate with NO STARS, I would! Shopping with friends last week. I have only shopped at Goodwill twice before. My one friend is an AVID shopper at thrift stores, 2 days a week, every week. We split up to different depts. I went to housewares to browse. I found ceramic measuring cups with the Hallmark logo stamped on the bottom... no price! There was an employee down the same aisle with me, stocking shelves. I politely asked if she could get me a price. She said she would need to go in back to check with her supervisor. As she was walking away, she was looking the cups over and noticed a tiny chip on the bottom of one of the cups, maybe the size of the head of a Q-tip! She showed me and mentioned it to me, as if to ask if I still wanted a price. I said it was okay.

We went to Goodwill in 6051 White Lane Bakersfield, CA 93309 and it was terrible experience. We tried to buy some DVD's and games. First we ask an employee how much the games were and he said $2.99 but when we went to pay it was $5.99. Different prices in different cashiers. I think many of the cashier are making their own prices on these stuff. I had a past experience also where there was a price tag for an iPad external keyboard for $5.99 and when I went to pay the cashier said this can't be the prices because this is expensive. So she change the price to $19.99 and said, "Are you going to get this?" I left disappointed.

Since I stopped working due to cancer and other medical problems I shopped at Goodwill a lot. It was only fun I had, always returned some stuff for the store credit. I bought Nike boys sneakers for 12.99 dirty but in good shape They did not fit my grandson but I cleaned them anyway and 2 days later went to the store of Hall Blvd and they called to the manager and escorted me out of store and told me it is not from this store. I did not argued and left but I hate that they treated me like a criminal. I did not steal never anything but I do look for the bargains. Next day called corporate office with my real name and info. He said will take care in 3 days and called me back. In 3-4 days went back to shop at another location and in 20 min they called police and escorted me out and told me that I am not permitted to be on their premises.

I've been shopping and donating to Goodwill for years. Lately I started seeking out other thrift stores that I can shop at with a decent selection that won't cost me a full week's paycheck. But this is not my reason for writing this review. It was 2 years ago during one of the coldest winters here in San Diego. I was close to closing time and standing in line at the Goodwill store located on Rosecrans in San Diego. While waiting in line a homeless vet came in and asked if they could kindly donate a blanket or a jacket he could use to try and keep warm. He was a sincere, well mannered elderly man. The employee stated that he needed to ask the manager. The employee continued to check people out without calling the manager. After about 5 min standing there he asked if she could please get the manager. With a sick and disgusted look and another 2 min she finally went to the back to get the manager.

I went to the Goodwill at 20 Cypress Point in Palm Coast Fl. I bought a stereo. It was $26.74. When I went to pay I ask the cashier that if is not working if I could return it and get my money back. She said "yes, bring your receipt and we'll refund your money." Well I went home, turn it on, the volume was not working. So I went the next day, took it back with the receipt, and the manager comes out. I explain to her that it was not working, that I want my money back. And she saids "no you're not getting your money. You could pick something else." I said "no there's nothing else I want here." So she saids "well you're not getting your money because when you buy something for 20 or more we don't return your money."

I was shopping at Goodwill on Main St in Mesa AZ today. They made several announcements that ALL pink, purple and green tags were $1. I looked for 3 hours. I found about 30 dresses that I was going to purchase. When I brought them to the register the cashier started ringing them up. They were all ringing up at $1. A manager came over and said that I could not purchase them for $1. He said he would only offer me 50% off the tag because bridal was not included. I asked if he would let me purchase at least a few since I had shopped for so long. He refused to sell them to me at the announced price. They should have said that bridal would not be included in the discounted prices when they made the announcements. Needless to say, I didn't purchase any of them. I just bought the additional items that I wanted.

Ridiculous prices. LOL. Greedy company! People, don't let greedy Managers fool you like **! There aren't worthy things anymore; you can find much better and NEW stuff at ROSS, Macy's, etc for $0.50-5.00 every day!! We used to go to Goodwill for years and always it was fair enough for company that gets things for free and sells for donation purposes. We enjoyed to donate some money and have some fun at store. Now it's frustrating and no fun; If I want to donate I'll find the ways to do so, but not at Goodwill. Goodwill, have a conscience and know the measure of your greed! Good luck with that. Lol.

I am writing because of the inexcusable behavior of a Goodwill Employee who works the Donation Center at the Woburn MA location. My Mother recently passed away and we had bagged up clothing and other household goods to donate. All clean and items were in great condition. Upon arrival at the Center -Whole Foods parking lot-The Attendant NEVER spoke a word when I said hello or during the entire exchange. He just had the most evil hateful look on his face. This individual should not be dealing with the public.

I've been shopping at Goodwill for 30 years. The prices kept getting higher while the selection got worse. But at least once in a blue moon I'd find a deal or antique and it was a prize. Then they started marking up the special items so they cost more than new. Then I started noticing there wasn't one quality brand item in the store even though I have seen designer merchandise donated all the time. It was clear someone was getting to the good stuff before it went on the floor, and this is more than one store. But NOW they are auctioning things online, my local store is full of ten year old mass production garbage in xs size only, stained, and priced higher than retail, household items I wouldn't pay a quarter for at a flea market, and the junk red tag items from Target, broken, damaged and half off retail, is priced HIGHER than Target tried scaling it on clearance.

Everything in these complaints is true. Prices have gone through the roof in stores. All good items are now put online and good luck bidding. You can have the winning but then after online auction is over you lost??? Makes no sense, and bid increments suppose to be 1.00 or 2.00 you will see bids for .99, .09 like how is this possible. Sad, very sad.

All I can say what I've heard from a few people. I don't understand why the workers can't shop if they work there. That's ** if you ask me. I mean why I have a few friends that work there and they can't even go in to shop on their days off. You say you wanna make money so what's that about... And another thing put the store back to the same way you had it and why in hell mark prices up so high. It's not a damn mall. It's not like you went out and bought the stuff yourself. People gave it to you. I mean be for real I mean I was in there the other day a stupid crockpot 25.00. Hell I'll rather go to Walmart and pay the same price. You are gonna lose your customers if you don't lower prices. Get real.

I bid on an Iphone 7, which stated that it was unlocked and did not have a sim card. The phone did come in a box and looked to be a display model. BUT, it also came locked to AT&T and with a sim card. It's also attached to a phone number already. AT&T is refusing to unlock the phone, and Sprint states that the phone seems to be partially unlocked, yet not completely. They've never seen anything like it. AT&T won't even give a reason why they can't unlock the phone. It isn't blacklisted. It isn't Icloud lock. It's basically just sitting in my house collecting dust. This was birthday present for my niece. Can you imagine the frustration of having a new cell phone that you can't use? Furthermore, I've contacted the location where I purchased the phone, and they refuse to answer my emails. This item cost almost 600 dollars!

I have been a long time shopper at Goodwill and am now completely dissatisfied with the selection and prices on all of their items. I saw an item that I wanted to but at the Crofton, MD location but the price was much higher than what it was selling for online and so I asked if they would make an adjustment based on the information I was able to provide. They said that is the price and that they can't change it and the person that makes the prices was not there so I could take it or leave it. Needless to say, I will not shop there again. I enjoyed reusing and strive to keep things from going to landfills but not at the price of retail.

This is the second time in less than three years that our local Goodwill did not honor the "Punch" Card and now the Super Saver Card. On both occasions, I accumulated over $60.00 only to abruptly be informed that they "don't honor these cards anymore." If Goodwill is going to discontinue a service at least give the consumer a chance to redeem their cards or "grandfather" those that have existing balances. This is not good customer service. I'm not only a customer but I donate throughout the year... every year. Goodwill needs to relook their practices and if they are going to cut these services, do it fairly and treat ALL their customers with dignity and respect and honor their cards. We earned it!

I have shopped at Goodwill for decades, but things have changed. They now sell the better items online. Won several auctions & in receiving the items, the items pictured were not there. Since I buy mainly jewelry and paid upwards of $100.00 each for several lots, I was upset. Called the stores from different parts of the country where I had purchased items to find out why & it took forever to find person to talk to. They explained there is no guarantee the items would be the same. Also found out that employees can bid on the auctions. Fox in charge of the hen house comes to mind. Shipping was outrageous when USPS flat rate priority shipping would have worked great. The shipping took forever.

The Barboursville, WV Goodwill Store seems to have a new way of running the Color of the Week program: They re-tag old merchandise which they couldn't sell for a high dollar amount on the day before their colored tags are marked down to $1. An overpriced used balance beam bathroom scale with a yellow tag had been sitting unsold for several weeks and remained unsold through last week, even though it was half of the price on the tag. As of Sunday 1/29/17, it would have sold for $1, except that the store re-tagged it with a purple tag. The new price was 50% higher than what it would have sold for last week for half of the yellow tag price.

There is no worse company than Goodwill. They are apathetic about issues that come up. They ship items broken or items break when shipped. There is no one to complain to if an issue does come up. There is no one steering the ship at the top. It is a for profit group of greedy people who take from the top and treat everyone else like garbage. Seems I am not the only one who has ever been screwed over badly by Good (hah) will. I just can't believe the government gives them 80 million in kickbacks for being a nonprofit organization... Another joke right? This company is a complete scam artist. And they have and will continue to get away with what they do... They give to their senators money, lobby congress, and congress in turn gives them buttloads of money for no real purpose...

I bought (auction listing) a 14 K Gold pendant and necklace - $301.00! To me, this was a fortune. The thing is, their camera is so good, that the necklace and pendant appeared to be huge and it turned out to be a tiny speck. The chain whose links were large and quite beautiful, is in reality, a tiny little invisible chain. What a waste of money. I am sick about it! Don't bid unless you are 100% positive. Don't go by the pictures. They deceive unsuspecting, trusting bidders.

Goodwill now puts most things online. The stores now buy Target items and resell them for high prices. The items online are misrepresented, you are taking a chance. Carts that used to come out during the day are no longer coming out. (so they can cut employees) Jars of junk jewelry are priced between 75-150 dollars!! What? Talk about greed. Donated items are free. Perfect business plan. Get for free and get the most you can get. Goodwill was supposed to be a place for low-income people to get clothes and necessities at a low price. Not anymore. Their greed has overtaken them. They open brand new stores and donation centers everywhere while honest businesses are going bankrupt. Goodwill is now Badwill.

Merchandise similar to dollar stores at department store prices, poor quality, no longer have Target items which were too high priced anyway. All stores have a notebook of brands that are screened for e-commerce = junk left in stores. Even clothing brands are screened out. Waste of time. Construction of stores always new, never remodeled or green. CEO salaries 1/2 million on items they get for free from you that you want those in need to benefit from, not CEOs. Disabled employees make as little as .22 (yes 22 cents) per hour. This company has some serious soul searching to do.

I'm a little checked out right now. I have been doing business with shopgoodwill.com for some time. I guess I either didn't run into this before or they just started. RESERVES! On donated stuff. It's all profit for them. Total free inventory and they are protecting profit on stuff that is being sold on their auction site. I know they are a for profit business contrary to the common misconception, but this is lame. They should auction it off to see who wins. They would make more in the long run and it's not like the FREE product stream is going to dry up. Why won't YOU CORPORATIONS LET the little guy win once in a while.

I shop at Goodwill pretty often, but due to family obligations I haven't had the time to shop on Sundays until this past Sunday. I noticed the employee pulling all the red tags. It was right at 9 just as the store was opening. I noticed her racing ahead of me in the children's clothes where I was looking to pull items before I could grab them. So I asked her why those items were being pulled and she told me it was their policy to pull the current color put them in the back and bring out new stuff and leave the outdated or undesirable items of that color on the rack so people will buy them. I can't believe that Goodwill is essentially scamming people. If what she told me is correct many items will never be half off.

The Goodwill in Frederick MD on 40/golden mile, has the oddest select of managers. For one they are not professional as they dress in jeans and casual clothes, they blend in with everyone else. I asked some questions regarding business and procedures and I get ignorant answers from managers on duty. The dock people are rude and I would not recommend this specific store to anyone, subject to: they replace the kids with real workers who have knowledge base of their job.

I recently donated a Mercedes Station Wagon to a Charity in Arizona. After Pledging this car I was advised that this donation would be administered by Goodwill, yes that Goodwill. I received a call from the 'Vehicle Specialist,' who answered my specific question of how much Goodwill would receive from this action. He stated "30%." He said the auth had to be toward, although I could have driven it in. Three weeks later I received an IRS Statement that showed this total donation at $500. I expressed my utter displeasure in confirming that my charity of choice would get $255! For a Mercedes in good shape. In a follow up he advised that Goodwill, above their #0%, charged an $45 Administration Fee, and $85 Towing Charge. The Charity of my choice said they 'look into this,' and Goodwill, had their Head of Operations forward documentation showing the above.

I arrived at my local Goodwill to donate and drop off two items. When I arrived, the employee that accepts the donations yelled ** and yanked my two items out of my arms and said "is that it?" I said "yes," although I have additional items in great condition that I wanted to bring and donate. However, I am now reluctant to ever donate to the "Goodwill".

The store manager named "Jennifer" is very combative. She becomes enraged if you inquire as to the long wait to check-out. On Monday Nov. 21, 2016 I waited 22 minutes and inquired as to Jennifer the reason why she had no cashiers at the front. Jennifer became combative, unprofessional, and refused to provide me the name of her cashier who was smirking - the cashier joined-in on Jennifer's combative behavior. Jennifer is not professional in any sense of the word and seems inept at her ability to cater to patrons.

I just used Goodwill online once and honestly the shipping is just whack and outrageous on some items and on top of that the nerve they got to charge a handling fee as well. I was lucky to win a bid on a Super Nintendo game cartridge which weighs about 6 oz. A reasonable USPS priority mail shipping is about $4 and at most could of gone with a flat rate small box for $6.80. But somehow shipping was $9.12 priority mail not even overnight and on top of that $4 handling fee.

I have been shopping at Goodwill for a long time. I frequent two shops. One the prices are always fair, product moves quickly, variety is great. The other in Greenville, Ohio, the prices have been steadily going up. In one case I bought a table cloth with two tags, one for $9.99 the other for $12.99. I thought it strange one employee would deem the value at 30% higher. Very frustrating. It is a second-hand store. Period.

I am a 68 year old senior who is unable to shop the local stores due to health issues. I recently tried to sign up to shop online and was suspended before I had the chance to win anything due to my daughter creating multiple accounts w/o paying. No fault of my own I am banned. Not sure how one can conduct business like this to support the disabled. I am disabled and this is how I am treated. These people are frauds. Do not waste your money.

I have shopped conservatively at Goodwill Stores for some time now... But in the last 6 months or more I see tons of "dirty" and/or "broken" JUNK in the stores anymore. Is what I see consistently being dropped off by donors just going now to Goodwill's on-line auctions with gouging prices and outrageous shipping fees??? As a retired person on a limited income I had hopes of some sense of survival in these thrift stores to repair and/or replace things I could not otherwise afford. Not to mention, if I do find something decent I could use, it is priced above what I would pay at a retail store NEW. I expanded my search of the Goodwill stores to within a 50-60 mile radius recently and find it mostly the same everywhere. Not to mention wasting time and gas! I am finding out now I am better off going to estate and yard sales!!!

Twice now they have given false information about an item. When I got the item I realized that it was worthless to me. They expect you to pay return shipping even if it's their mistake, and the shipping is usually more than the item so, it's a big gamble. These orders happened to be the type and size of plates and cups I ordered. A lot of their employees seem very uneducated. They can't use a tape measure and don't know the difference between a plate and a saucer. It's fun to browse, but be prepared to possibly be disappointed.

Yes, Goodwill's CEO makes a disgusting large salary. Since the Salvation Army is a religion, their CEO makes what? 12K? I shop on Goodwill Auction because they have an easy to navigate website, and a fairly simple buying procedure. They also have lots of interesting stuff. If I see an item in which I am interested, the first thing I do is to check the shipping charge. Sometimes the shipping costs as much as the item. But this site is a lot like eBay: There's always tomorrow and an identical or similar item. If the item is something you want, maybe it's worth the cost plus shipping charges. The people who fulfill the orders are paid by Goodwill. They have a job. Will I pay extra if I know it's worthwhile? You bet. The carrier, not Goodwill determines the cost of shipping. All of the bargains I have purchased are items about which the average person has no idea of their worth.

Goodwill Millville NJ - Used to love going to my local Goodwill Store. Me and my husband couldn't get enough of it. Lately noticed prices are ridiculously high. This is supposed to be a second-hand store that everything is handed to them. Seems nothing good reaches the shelves anymore, everything is going up for bid online. Everything is priced at the low-end that eBay sells. Sad. Everything is overpriced, not somewhere's a like to shop anymore. Sad. Used to be a great shop for deals. They are higher than retail stores now. It's a second-hand store, not new retail.

I was high bidder for a framed in glass butterfly collection. When it arrived it sat almost two days before I opened it. (I had been sick) after opening it I saw that it was as described and sat it back in the box. Next morning, I awoke to these red welts on my legs and arms. I didn't know what to think of it. Following morning I was covered in these welts everywhere. I got worried and went to the doctor. First thing he said when he saw me, "Bedbug Bites." He asked me a bunch of questions, and then I remembered the box from Goodwill.

If Goodwill is taking it to the poor and impoverished (and they are, all the way to the bank) where is all the money going. Like the Clinton Foundation it's not going where it's suppose to be going. Just because I'm poor doesn't mean I do not know the price of things or when I'm getting scammed. They get free goods and sell for retail or just under. Not the clothes of course but I was just at the Imlay City, MI store and the cost for a used rug was 89.99. New rugs same length and quality at Big Lots are 19.99. A used plastic greenhouse was 69.99! I'm just venting here because no one at Goodwill is going to lower their prices to help out someone in my income bracket. I'll have to stick with the churches and yard sales.

To date I spent 12,000 dollars at Goodwill auctions. They booted me because I become ill and did not pay for a few auctions I won, circumstances beyond my control. Even when I showed what I spent and what happened they still said I cannot bid anymore. Well their loss. I will never ever recommend them for anything, spend a dime ever again, and the thousands and thousands of dollars' worth of donations I get from my estate sales business will now go elsewhere. Good riddance to Goodwill.

I was on shop.goodwill.com today (have been for over a year) and decided to write something on this site. While the bigwigs are making hundreds of thousands of dollars, they are paying their workers who have disabilities about 3/4 of scale according to newspapers. Goodwill seems to be profiting on the backs of minorities, and disabled employees. What else? shop.goodwill.com, is certainly making millions from people who are not knowledgeable enough to avoid the site. Today, Vintage Liberty Nickel 1908 (34213008) is being sold for $13.99 AND it has 2 bids. WHY? Is one of these a shill bidder or do these people NOT realize this coin is only worth .50c on a good day on almost any other auction site like the world's largest eBay?

They hire people who are supposed to help us find work but their employees don't care about doing their job. I am having ongoing issues with my employment support worker Miranda ** who is employed by your company. I wrote an email to your CEO Laura Hills but she refuses to address the issue!! I am on ODSP but I have been actively seeking employment that I am able to do.

I have been shopping at Goodwill since I was a teenager. I love finding deals which I then pass on to friends and family. One of my favorite things to look for at Goodwill is the Target merchandise. It used to be priced really fairly and I would purchase things quite often. Over the last few months they have raised the pricing on the Target overstock/return items to outrageous levels. To the point that where the stuff is now more expensive than it was at Target. A great example, a pillow with a tag attached saying "set of 2" that had a Target price tag on it for $14.99. They only had 1 of the 2 pillows and it was tagged $9.99! They have a ton of basic large totes and my local store which sold originally at Target for between 15-20 dollars. Then they were on clearance forever for less than 10. I saw them at the store. Goodwill has loads of them and they are priced at 14.00. How is that a deal?

Here it goes. I shop the GOODWILL Store at the Cressona Mall in Pennsylvania almost EVERY day. I spend Hundreds of Dollars at this store per month. I (ONE TIME) questioned the managers MARGARET and Mark about a few things and that DID NOT go over too good with them. As of today October 24, 2016, when they see me in the store, they stopped speaking to me. That SUCKS! Whatever happened to, THE CUSTOMER IS ALWAYS RIGHT? Not at this Cressona Mall GOODWILL Store, and that's a FACT! Store Managers like MARGARET and MARK need to learn, THE CUSTOMER IS ALWAYS RIGHT!

I watched a chi flat iron on Goodwill online Auction, ALL night because my 16 year old has been wanting this brand of flat irons. All night I was the winning bidder until when the auction was over and suddenly 3 bids within seconds apart show up after the auction is over. It states they were bidded at 7:06 but NEVER did they show up until after the auction was over! Where were the bids the whole time during the auction? Why was I the leading bidder the whole auction? Why did they even put items on the auction that you know the customer has no chance to get? I guess their employee that wanted the item got the item.

I took some boots to the service desk to pay for them. The employer that was ringing me up said that I change the price on the bottom of the boots and then she had to get her manager up there. Manager comes up there, grab something then after she told him what happened he takes the boots to the back up the store and changes the price of them - double the amount it was alright was already on the bottom. Basically called me a liar and a thief. I did not change the price on the boots. These two should be ashamed of themselves.

Well, everything that can go wrong with online purchase I have experienced it with Goodwill online. From items that were in much worse conditions than noted in the item description (nor depicted on pictures), lost items to the most recent one - overcharging. Last week I authorized $23.25 payment for the latest online purchase, only to realize that I was charged $120 instead of $23.25. Of course, I immediately called CC and disputed the charge. Like many other buyers, there is so many things that I do not like with Goodwill online - from bad quality pictures (no chance to zoom in and see item details) to overcharging the shipping. I have decided not to bid on numerous items because the shipping charge alone was bigger than what I wanted to pay for the item & shipping combined. Also, do not trust listing descriptions. People who describe items have no idea about difference between vintage/antique and reproduction, or are familiar with period styles.

Horrible experiences. Every time I go into this store in Hollywood Blvd 4575 Hollywood Ave this old lady her name is ** always grumpy mood. She say to me the prices it's not right and always want to pay more higher prices for items because they say it's not the right prices. I talk with somebody but they say to me people changes the price. The question is how I know when the prices is right??? It's make feel horrible. I really thinks this is not right. I really think and feel she is indiscriminate me because I a transgender woman. I think this the reality about why she do this to me every time. I tired.

So I find myself without a car at the moment. Walking, I find myself next to Goodwill, and I felt myself start to feel sick. I've got my backpack (because I'm walking) and a bag from the grocery store with Snapple and treats for my dog. I'm pouring sweat, feeling like I'm really in need of the bathroom, so I walked in and went directly to the bathroom. Did I do right? No, I would say not. The plan was to take care of the immediate problem and then take care of everything else.

They're at it again. Listing things they don't have and making you fight for a refund. Also selling broken items and shipping them, then telling you there is nothing they can do about it. You're out of luck and you're out of your money. These people should be shut down. Or maybe a class action suit would make them do things the way other businesses do. They think they are above the law, kind of like Hillary. We take your money and too bad for you. NO recourse.

Hello. I recently started buying items from the goodwill.com auctions and a lot of the items I bought were very nice and great deals. But when I received them in the mail, whoever packaged the items at the different goodwill stores around the us, there was no concern to how they packaged anything. An antique Lionel train set I bought was just pretty much thrown in a box and got scratched and broke during shipping. An antique clock I bought that was supposed to be undamaged shipped without the glass to it and was packaged so poorly 2 of the sides split all the way down the wood long ways lol. I contacted the Goodwill Store I purchased item from and they said they would send a return label. Well it's been over a week and still no return label and no reply to my emails asking when they would send it. The train items were bought from MERS/Missouri Goodwill Industries and the clock was purchased from Goodwill Industries of Central Indiana.

I used to love to donate to Goodwill, and see my donated items later being sold at low prices for those who are less fortunate, or for bargain hunters. I have been both, at different times, and in the past was very excited to find a good deal at Goodwill. When we moved from Fort Collins to Grand Junction, I was shocked by the prices at the local Goodwill Store. Every year I've seen the prices rise. Because of the high prices, I no longer donate to Goodwill. Instead I find a person who needs what I have to give, and I just give it to them. I still get tempted to shop at Goodwill, and usually leave empty handed and disgusted by the high prices. Even my teenage daughters think their prices are ridiculous, as they once saw a pair of used jeans that they had seen on sale, BRAND NEW, for the same price that Goodwill was asking. The prices are actually insulting to people's intelligence!

I WILL NO LONGER BE DONATING ANYTHING TO GOODWILL IN AUSTIN Texas. In fact, I will no longer shop at goodwill. You use to find some really good deals at Goodwill, now their prices are extremely outrageous on some of their used items. It use to be fun bidding on items until their starting bids at $25 on every item is too high that it leaves no room to bid or it's not even worth the starting bid, especially on their fake designer handbags.

I used to be able to get great bags of junk jewelry, but now, all the jewelry goes to e-commerce so they can go through it, take out all the good stuff, put it online and send the rest of the junk and I mean junk back to the stores. We are the communities who have donated our items to you and the communities that have kept you in business. The last bag of jewelry I purchased was $59.95 and what I got should have truly been thrown in the trash. I got perhaps $3.00's worth. I will no longer be shopping at the Goodwill nor will I be donating to the Goodwill anymore. Very disappointed in you.

I have recently been doing some shopping on the Goodwill Auction site and did some research. With my job that is what I do and can dig into things really deep. What I figured out with things is that Goodwill Auctions have the same people who bid things up to get a higher sale. I found this out multiple ways and it pisses me off that they are doing this to make higher profits. They should not be allowed to do this and if they want to set a reserve price then start the price higher than it currently is at! I shouldn't have to pay more for something used from Goodwill Auction than if I were to get it Brand New on Amazon. The same people can't be always be buying all the same items. I know that they want to make money but they are doing it all wrong, Goodwill was set up to help people and they aren't doing that on their site.

I visit this local Goodwill normally on a daily basis because I am retired and really loved visiting to see what I can find. Lately the management team and employees have question my purchases. I was accused of changing a price on a Honeywell fan that was donated from Target. A manager approached the cash register and said, "Hold on a minute before you leave I need to see how much you paid for that fan". I showed him the fan and the receipt which I had paid $24.99. He stated, "I'm so sorry, an older woman was mad because she wanted it", and I had already put it in my buggy. That didn't really bother me that much. What did bother me was each time I would visit there would be Mexican children running throughout the store unsupervised.

Goodwill is no longer the company it was. They have become greedy and no longer care about folks who are on fixed budgets. Prices have gone up, up, up. Everything is donated. Profits were up 25% for Goodwill Industries and yet they still pay their workers minimum wage. Who is pocketing all this money? Donate your goods to a true thrift store not a billion dollar company.

For a business that gets all their products for free they are awfully expensive. I pitched a pair of jogging pants. They charged me $7.75 and $6.75 for a shirt. I can get these items for cheaper at Giant Tigers or Walmart. They had a set of dishes for $500.00. No joke. I'm serious. Just incredible how expensive they are.

I am a former employee of Cheyenne WY Goodwill. This store is a joke!!! No proper management whatsoever. They show favoritism and have no loyalty whatsoever to employees who have been there for years. The managers have severe communication issues (unless you're a man) then they seem to have all kinds communication skills. The head of Goodwill regional manager for Wyoming is screwing the truck driver. This is just one example of how poorly this store is ran. They go over to the bar across the way to have "lunch". While the employees are working in a warehouse and yard in over 110 degree weather. Employees are basically forced to give rides to Kay the manager because she has no vehicle and if you're willing to do this you will be treated "VERY WELL".

Other than allegedly hiring disabled people to work in their stores, what exactly does Goodwill do with all that money other than pay management exorbitant salaries when they're supposed to be working for a charity/nonprofit. You know the reason why they hire disabled people? Because they can pay them less than minimum wage. It's true. Look it up. I believe 60 Minutes did an expose on this issue. Also when you're fixed costs for items is zero and almost every dollar coming in is pure profit, you can run your business just like a... say with me now... a government agency! there are no standards to be met or goals to be achieved.

Very sorry to report that ShopGoodwill.com is a scam. I bid on a coat - OVER bid by quite a considerable amount to be sure not to lose the auction - watched the auction close with my bid as the winning bid... waited on an invoice, but instead received notice that I had been out bid, BY A DOLLAR, when the ending bid was $75 lower. In my opinion, the store auctioning the item decided they wanted more for it, and just overbid me. I have read that people shill auctions for this site, and I have experienced it firsthand. I tried to contact them but received no response. I will not be wasting my time on this nonsense any more.

Goodwill in Carolina Forest Myrtle Beach is poorly managed. They are overcharging people on items. Their prices is almost as Ross. They have no return policy. It need to be against the law. People have a right to return the item for it was a gift to someone and they don't like it or zipper not working etc... The clothes has holes and stain on them and still sell them. I think that's wrong. If you don't watch they can overnight charge you also.

I have several times come across wallets and furs of endangered elephant hide wallets and boots. And once in a store I came across a seal fur capelet. I am not some wild-eyed ecotourism, but I definitely think selling items made from endangered species is wrong. I am all for helping people, but there needs to be some thought about the big picture. I have also purchased items that are labeled as designer and when I received them they secondly were not... I no longer bid on items that have iffy pictures and a disclaimer that states "we aren't experts", but... I have noticed a big increase in a starting price for items that are way over what I would bid... Site has become nearly a waste of time sadly.

I am a frequent bidder on Shopgoodwill online. I review and quite often purchase Gucci, Ferragamo men shoes. I have become increasingly suspicious of a buyer initials J***e. I have noticed a pattern of bidding by "je" that could only be explained as someone reselling on another site by the various sizes of shoes they bid on. Look for yourselves. It also appears "je" is always an early bidder and strategically drives up the price. I readily admit this could be a coincidence; however, a clear apparent pattern exists. Buyer beware!!!

Why on earth would anyone continue shopping here? It is so plain to see they jack the shipping prices up at least 3 times what it should be!! And the employees are very very rude and unprofessional.

After bidding at auction sites online I have come to the conclusion that none are actually auctions. They all have shill bidders working for them. With the items I tried to bid on I knew no shopkeep would buy that item sight unseen for that much money, but the same letters kept coming up. I know that this is not auctionable but selling any personal item is. A lot of what Goodwill gets is from the process of house clearing after a death. These stores are selling open containers of makeup, facial creams, perfumes, and other items that can actually transfer disease. I saw a set of Ben Wa balls on there recently. I wonder where they might have been from? I have seen massagers without packaging, and open box epilators. All of these items can expire, or carry virus that can make you expire. I am sure there are laws against this in some states.

We have donated tons of stuff to Goodwill for decades. We also shop at Goodwill stores, often weekly. We always figure they will do some good with the cash they take in. A few years back we started buying items off of their online auction. We purchased literally thousands of items, over the course of a few years, never a problem. Many times the items weren't as good as they had been described, but we still took them. Fast forward a few years. There was a period where we had some very real health problems - cancer, heart attack, and a hip replacement in short order, and we bid on a few items that we didn't pay for, as in just a few, less than 5. Goodwill froze the account, and we then contacted them a few times without a response. It seemed a dead end.

My friend told me he knew a guy who worked at the Goodwill thrift store and knew that they have their own people bid up the online auctions. If they get stuck with it, they just relist. I have seen the prices they get, just like eBay but they don't have to pay any fees.

I called Goodwill in Tallahassee, Florida to come pick up a couch and an entertainment center that is in fairly good condition to donate. They told me I had to wait a week and a half to get on the pick up list, so I did wait. Then they came and stopped in the middle of the highway in front of my house and drove off. No explanation to why. I called to ask why they didn't pick up the furniture, they said it was all taped up with black tape and wasn't sell able. This was a false statement.

I got a Job working at Goodwill. They were supposed to pay my insurance. Goodwill never paid for my insurance even though they were supposed to be paying. I found out from United Healthcare they did not have me on file, which they should have had my medical record for seven years. Goodwill not only cheated me out of my healthcare, they have not sent me my 401K. It has been more than the two week time frame of when I faxed them and they said would be deposited in my account. Don't shop at Goodwill. They do not help the disabled. They help themselves by filling their pockets with supposedly insurance. They don't care about you. Now I am meeting with a lawyer tomorrow.

I shop extensively on the website and have bought MANY items from multiple stores. The store, Licking/Knox Goodwill Industries, has repeatedly stated shipping for items in excess of the actual shipping. EXAMPLE: I wanted to buy a comforter set and checked the shipping it was extremely high. I looked at another in the postings (same size, same weight **checked the weights on Amazon** and same amount of items) the shipping was half as much. When I asked about the difference they said they were following a UPS chart.

The shipping charges are outrageous. Also, these are donated items. I'm sorry goodwill. I am no longer a customer. You are getting greedy and your employees are clearly stating that all good items go to the auction where you are making a killing on the items. So much for a good thing. You will also no longer get my donations. I will be donating to small local shops from now on. Good job goodwill. I'm glad you're getting rich, Mr. Nonprofit. It's time for the IRS to crack down on you.

SHIPPING & HANDLING are WAY too MUCH! As a bargain hunter, for the most we are already GAMBLING that the merchandise we are buying is OK. For the most part of it, as we all know, GOODWILL if they audit their expenses in their income statement, it is another supposedly "Non-Profit", that receives free merchandise, hire people and pay them peanuts or nothing. A lot less expenses compared to a regular business. So for them to charge too much for shipping and handling is basically baloney!! However, for the bargain hunters, a few of the goodwill location charge decent to just right. And you must know what you are buying. Some people bid WAY TOO EARLY and go nuts and at times Ebay is better. Ebay also, you must know the right market value. Some sellers are really scam artist. Well buyer beware, and must know what you are buying. At times WALMART is cheaper!!!

Goodwill is not allowing the public to access their publicly DONATED books and inventory. Workers in the back freely admit all books and records go straight to Amazon/3rd party dealers. Why should they get tax exemptions and grants, when they obviously are in it for $$$?? They put genuinely good local thrift sites out of business. They HURT the community more than they help. The only people they seem to "help" is themselves. Their prices are skyrocketing, it's RIDICULOUS.

I've been shopping at shop Goodwill.com and I refuse to buy anything on the site. I was interested in a few dolls they have listed. One set of dolls has a listed true weight of 3.3 pounds. The shipping weight is listed as 27 pounds! I find that very hard to believe unless they ship in wooden army crates! I've been buying and selling online for 12 years, and I know that a cardboard box MIGHT add another pound. It's dishonest and greedy of them. I thought it was an error with the first item but then I saw it on others too.

I have been bidding on Shopgoodwill for a time (mostly watches) and had been satisfied. Recently they are selling One's and this put a person in a precarious position because there is no guarantees that the One item will work. Before it would be a lot of watches (by the pound) and if you got a few that didn't work it was ok. But with One... This is not fair. Also the shipping for other items it outrageous. I bid on a man ties. Shipping for one tie $8.00??? They are beginning to lose my business. Goodwill you are getting greedy!!!

Won an auction (fashion jewelry) through Goodwill Southern Piedmont of North Carolina. Of course right at ending time someone bids against me (shill bid I believe) however I was still lucky enough (ha) to win the auction. What started out at $21.99 went to $32. After shipping (way overcharged of $9.95 & a handling fee of $2.25) total, I paid roughly $44. Ironically I live in the same area where this was shipped from and should have cost a lot less to ship. What I received was pure junk. Broken bracelets, unstrung beads, a total bag worth of crap. PLEASE DON'T WASTE YOUR TIME ON THESE AUCTIONS. What is being placed in these bags are clearly being looked over making sure there is absolutely nothing of value.

I too have shopped in store and online at ShopGoodwill.com. ONLINE: Over the years shopping online, I have gotten some nice and not so nice items. Whoever describes the item either doesn't have a wide range of vocabulary or does not describes correctly. There have been several times I had to call directly to the store because no one responded to me when I sent an email, asking for missing information that was important to a customer. I have had to ask for returns (2), but was told they would reverse the money back into my account. Was told to just keep (which why would I) or throw away (which I do) an item. Reason one item was a pair of men's pants which was new alright but from the 50's, and the other item was torn.

I recently won an auction for what was stated as a David Yurman necklace - a very expensive brand of jewelry. When I received it and realized it was not an authentic David Yurman necklace I contacted them via the email ticket system that is used for customer service. I waited three days for a reply and never got one. I called the store and someone did call me back. The woman said to upload the pictures that show it is not authentic (the tag has another name on the back of it) and she would contact me the next day. She did not.

Please read. I wish I would have read. 300 hundred dollars later I am sitting here like a fool with a cowhide mess that was suppose to be a jacket. The pic was beautiful and Goodwill vouched for the jacket by putting it online and giving a description, which they had never seen. I am heartbroken and now I distrustful. The internet can be so good but it is also a tool for scammers. Order# ** item# 29665740 cowhide jacket Josefina is the piece of crap that sent it to me. Don't don't don't is all I can say but I had to learn for myself so all I can do is warn.

I have been going to Goodwill ever since as a kid and used to find the greatest treasure at the best bargain. Within the last couple of years the prices for used or donated items have gone up pretty high. For example: Diamond solid electric guitar $139.99, get it at Guitar Center brand new $99.99. Used dirty cat litter box $15.99, get it at Meijer $15.9. Broken sewing machine without cords and attachments $49.99, another thrift store offer $29.99. Green glass bowl $2.99, at Home Goods $2.99. Majority of Goodwill customers are those from low-income families who shop to get great bargains. I shop there often as well and also donate boxes of goodies to Goodwill every year.

I have had so many poor experiences at different Goodwill stores lately. I'm considering never going back! I have already started donating my items to other organizations. Most recently I had a bad experience in Clarksville, TN. I pointed out that a mini refrigerator was improperly marked and was listed at nearly retail price 89.99. The assistant manager gave the clerk permission to mark down, but didn't change the label. And when I asked to talk to the manager about the price because it needed repairs the assistant manager came out. She was rude and raised her voice at me INSTANTLY. I was entirely nice and was just asking questions. She refused to let me talk to the manager until I asked four additional times. Then he came out and asked how he could help but didn't even let me get a full sentence out before he cut me off!! He told me they would sell it for that price. Bad parts and all to see if they could.

This store overprices ALL their used/donated merchandise. On several occasions, I've noticed the original price tag on the merchandise and the Goodwill's price tag. The Goodwill's price is always higher than actual cost. What really upset me was an incident where my 13-yr. old son wanted to purchase a used bicycle being sold for $39.99 which I thought was an outrageous price to begin with since the paint was chipped, the breaks did not work, and the seat was torn, but he really needed it to get to school but I was short $2.00.

I live in Martinsville, Virginia, an area that once thrived on industry and has now been hit hard by the loss of almost all manufacturing jobs. I have been going to the Goodwill here for years. I buy for my grandchildren, my mom and our church clothes closet as well as myself and my daughter. In the past few months I have noticed the prices going up and up. Some items have retail prices! I even had a customer stop me to tell me that she lived out of town and that the prices in our area were much higher than where she lives! I have heard several complaints since then as well. These items are donated to help low-income families and those in need. If this is a nonprofit organization, why charge these outrageous prices?!! Where's the goodwill??

I have been going to the Goodwill in Atascadero, CA for as long as they have been open. I am on a fixed income and can't really shop in a regular store, so I could afford to buy more than one thing. But in the past year their prices have gone sky high. Come on. They are charging different prices for brand name things even though they are donated. I will not shop there anymore. If I have to pay prices like seven to fifteen dollars for one pair of pants, the Goodwills are ripping people off with their so-called retail prices. They were suppose to make it so poor people can have the same chance as people with money purchase. I hope more people complain so that we can have our lower prices back. I would rather go garage saling than ever go to another Goodwill ripoff.

Have been going to the Goodwill store in Spring Hill FL. for 5 yrs. I have noticed recently they have different prices on the tags that differ from the signs stating one price. For used clothing they have a nerve charging prices that would reflect new clothing. Who prices these things? Then they ask if you want to round off the cost to donate! I don't consider them a charity from all I've read about them. They are just a store to me & an expensive one lately!

Me and my employee went to Goodwill to buy a couple items for my shop and as I was checking out a loss prevention guy and two other employees came out and basically blamed us for trading price tags. I'm so pissed off. I own two businesses. I talked to a manager and asked if they could look at the cameras and I was told no and that was it. WTF. I'm pissed and I will go to any length possible to make this situation right. I'm no freaking thief **.

Has anyone noticed the sometimes HUGE discrepancy between the "actual" weight of items on Goodwill's site, and the "shipping" weight, which is what they use to determine shipping costs? It's outrageous - sometimes things that weigh as little as 2lbs will be charged at 25 or 30 lbs, which drives the cost up so far that the tag price is nothing compared to what it costs to get it to you. It's obviously pretty crappy and unethical for them to do this, hoping that someone won't pay attention to how overpriced the shipping is, and then getting stuck with the fee after winning the items. But, is it possibly illegal as well?

I have been going to the same Goodwill in S. Florida for over a year. I have watched the quality of merchandise go down and the prices go up. Yesterday was my tipping point as I saw an employee take a large box of assorted jewelry to a closed door office and not come out...then she did the same thing with a large plastic bag filled with jewelry. I went to the manager and told him what I saw. He seemed not to be concerned. I have called the local police and plan to take this further by contacting the corporate office.

Goodwill used to be a store which I enjoyed shopping at, as a mother to 3 I try to save as much money as possible. The deals used to be what I would expect from a non-profit organization but in the recent months Goodwill has turned into a money grubbing store that is definitely making a profit off of items that are donated to them. When I mentioned the major increase in prices at our local store last night the answer I got was appalling and degrading "Our new manager is pricing up to bring in a new class of customers". Used shoes priced at $27 because one person decides she doesn't like the "class" of people who shop in her store. Goodwill used be about giving back to the community and creating jobs, just I see they taking in all this money and employees losing their jobs. I now refuse to step foot in a Goodwill store and will no longer donate. I will find a real non-profit to donate to.

Shopgoodwill.com internet auction site has many Goodwill stores participating on the internet auction around the country. There does not seem to be any consistency from one location to another in how they do business. Each site is left up to their own judgement as to the method of testing or not testing electronic items, describing, picturing, packing, shipping carriers, etc. For example an audio video receiver: one facility may not even plug a receiver in to see if it may power up or not. Another facility may plug it in and if it powers up they are done and off to the internet auction it goes.

This store has gotten very greedy over the years by overpricing items that were donated to them for free!!! I used to love coming to the Goodwill Store because they were cheap and reasonable and they are the exact opposite now with their overpriced items that were given to them for free. What a rip-off. Will not shop here anymore. It's a shame they have gotten so greedy. This needs to stop. Something has to be done about this misuse and abuse of corporate power. Either you're a second hand store or you're a retail store. Can't be both. This is no longer a thrift store. This store is a rip-off now and that's a shame for all of the poor families that used to be able to come here for affordable clothing. Now they can no longer afford to come here. Truly unbelievable. They will see a big decrease in their business and maybe they'll go back to their old ways as a thrift store.

The online Goodwill website offers a lot of bargains over a wide spectrum of products. Their biggest drawback is the arbitrary way they charge for shipping. Some Goodwill stores charge shipping within reason and others are so far out and expensive the bargain aspect of it is erased. What they need to do is find the cheapest and most effective shipper and use that process for ALL Goodwill stores. An example... I just won an auction for 3 items. While I got a good deal on the items (total weight 4 lbs in West Virginia and I live in California), the shipping was 18 bucks and it will take 2 weeks to get it. That is totally unacceptable. I wrote to them, and as usual, they just give the stock answer... blah, blah, and blah. We are sorry. Also, now on top of the outrageous shipping costs, they also charge a handling fee. It's really too bad. This could be a win-win for everyone. They get all their auction items for nothing.

I won a pair of Ferragamo women's shoes on Goodwill's online auction from the Berwyn, PA store. Instead, I was sent a broken pair of cheap boots. One e-mail was answered but there was no follow up. I placed a complaint with PayPal and followed their difficult online guide. They closed the case even though I had filed and followed up on this claim saying too much time had passed (6 weeks total). Don't take the chance of having this happen to you. There is no recourse if you receive the wrong item.

I used to love Goodwill because I was able to find good bargains there including clothing and unique items. Suddenly Goodwill, who has all of their items donated for FREE, has raised their prices astronomically and joined in on the online auction biz without the safeguards and protections for their customers that eBay has. I have bid on a few items and believe as another person posted here that they engage in shill bidding to drive the prices higher. Suspicious activity has gone on during the online bidding process. Bidders coming out of nowhere to jack the price way up. Plus, there is no guarantee of quality, no consumer protections and in most cases, no refunds like eBay has.

I been a customer of Goodwill since I was 5 years old (I'm 20 now.) And it's been amazing until now. I constantly donated to the one in my town. After a few years, the prices went up very high. They only have a half off of the particular color for the weekday which they will literally take things with the color of the tag for that week off the racks only leaving a few pieces around. (For moral sake I guess.) The workers are usually jail birds that need to finish the rest of their time somehow or older women who been there for years. They're constantly stealing for themselves and their friends and family members or ring up their items extremely low. (You pay attention to these things after a while.) I have expressed my feelings to the managers before but guess what? They don't care because they doing the same thing! Everyone scratches another one's back in this place.

There's this one woman named Dianne something that is always talking disrespectfully to her staff. Abusive behavior like I have never seen in any work environment. Someone needs to take her and put her on permanent leave with the company. Any idiot knows that you don't get good action from verbal abuse! I won't shop there anymore because of what I heard her say to a disabled employee. Excuse my ass!

I saw a white gold diamond ring on the Goodwill auction site. I put in a bid of $200.00 which was the amount of my highest offer. The high bid at that time was $112.00 with 19 bidders. I confirmed by looking at the site that I was the high bidder. The auction was to end April 16, 2016 (today) at 4:14PM central time. I checked the time of closing. It said 8 minutes and 20 seconds. I kept the site open and watched the clock. It did not move staying at 8 minutes 20 seconds. I was still the high bidder. The clock showed 20 seconds and still the clock did not move. I then looked at the name of the high bidder and it was not me. There were then 21 bidders.

Goodwill is supposedly supporting the disabled and poor. So, how does keeping items from the general public for auction online support this? Instead, it puts one of a kind items that you could have found into the hands of the internet for auction. Goodwill still tries to maintain this facade while reselling used items at a premium. Easily the most immoral company in my neighborhood. I would rate 0 stars if I could.

I have nothing good to say about the online auction. Very disappointed.

I was at location recently and ran into this issue: They tried to charge more than what the books were priced at. My mom and I were incensed. Another time, I was on their auction site and noticed more than my share of phantom/ghost bidders. So best I can say is buyer beware and be very careful when shopping either in store or online.

Jan 27th, 2016 I was arrested for Breach of Peace at the Goodwill Store in Naperville, IL when a ** store manager. I requested a manager that I may asked him or her about the price of a item. He, Matt ** became irate. I told him that I was going to call corporate and report him for how he treats ** customers at Goodwill. I was arrested and spent thirteen days in jail because what Goodwill has done to me. When I bailed out of jail I requested my lawyer to subpoena the video from Goodwill the day of incident.

We are seniors who count on cooking ware, clothes etc. at our local Goodwill in Stuart Florida. We only go on Sr. day which is Wed, so I don't know what goes on the rest of the week. There is a woman "Teresa" and several guys, who are like wolves at the door at opening. She rushes in, talks to the lady with gold front teeth (manager??? I don't know) and a couple of other employees, then RUNS to an area on the racks and takes a handful of clothes that are separated from the rest. She also, as do the guys, gather around the jewelry dept. and the new stuff being brought out and the staff give her plastic boxes to go through of jewelry and she just grabs handfuls. When I've stood by and asked if I could see some of it, the staff says "No".