Goodwill Store Reviews

I used to be able to get great bags of junk jewelry, but now, all the jewelry goes to e-commerce so they can go through it, take out all the good stuff, put it online and send the rest of the junk and I mean junk back to the stores. We are the communities who have donated our items to you and the communities that have kept you in business. The last bag of jewelry I purchased was $59.95 and what I got should have truly been thrown in the trash. I got perhaps $3.00's worth. I will no longer be shopping at the Goodwill nor will I be donating to the Goodwill anymore. Very disappointed in you.

I have recently been doing some shopping on the Goodwill Auction site and did some research. With my job that is what I do and can dig into things really deep. What I figured out with things is that Goodwill Auctions have the same people who bid things up to get a higher sale. I found this out multiple ways and it pisses me off that they are doing this to make higher profits. They should not be allowed to do this and if they want to set a reserve price then start the price higher than it currently is at! I shouldn't have to pay more for something used from Goodwill Auction than if I were to get it Brand New on Amazon. The same people can't be always be buying all the same items. I know that they want to make money but they are doing it all wrong, Goodwill was set up to help people and they aren't doing that on their site.

I visit this local Goodwill normally on a daily basis because I am retired and really loved visiting to see what I can find. Lately the management team and employees have question my purchases. I was accused of changing a price on a Honeywell fan that was donated from Target. A manager approached the cash register and said, "Hold on a minute before you leave I need to see how much you paid for that fan". I showed him the fan and the receipt which I had paid $24.99. He stated, "I'm so sorry, an older woman was mad because she wanted it", and I had already put it in my buggy. That didn't really bother me that much. What did bother me was each time I would visit there would be Mexican children running throughout the store unsupervised.

Goodwill is no longer the company it was. They have become greedy and no longer care about folks who are on fixed budgets. Prices have gone up, up, up. Everything is donated. Profits were up 25% for Goodwill Industries and yet they still pay their workers minimum wage. Who is pocketing all this money? Donate your goods to a true thrift store not a billion dollar company.

For a business that gets all their products for free they are awfully expensive. I pitched a pair of jogging pants. They charged me $7.75 and $6.75 for a shirt. I can get these items for cheaper at Giant Tigers or Walmart. They had a set of dishes for $500.00. No joke. I'm serious. Just incredible how expensive they are.

I am a former employee of Cheyenne WY Goodwill. This store is a joke!!! No proper management whatsoever. They show favoritism and have no loyalty whatsoever to employees who have been there for years. The managers have severe communication issues (unless you're a man) then they seem to have all kinds communication skills. The head of Goodwill regional manager for Wyoming is screwing the truck driver. This is just one example of how poorly this store is ran. They go over to the bar across the way to have "lunch". While the employees are working in a warehouse and yard in over 110 degree weather. Employees are basically forced to give rides to Kay the manager because she has no vehicle and if you're willing to do this you will be treated "VERY WELL".

Other than allegedly hiring disabled people to work in their stores, what exactly does Goodwill do with all that money other than pay management exorbitant salaries when they're supposed to be working for a charity/nonprofit. You know the reason why they hire disabled people? Because they can pay them less than minimum wage. It's true. Look it up. I believe 60 Minutes did an expose on this issue. Also when you're fixed costs for items is zero and almost every dollar coming in is pure profit, you can run your business just like a... say with me now... a government agency! there are no standards to be met or goals to be achieved.

Very sorry to report that ShopGoodwill.com is a scam. I bid on a coat - OVER bid by quite a considerable amount to be sure not to lose the auction - watched the auction close with my bid as the winning bid... waited on an invoice, but instead received notice that I had been out bid, BY A DOLLAR, when the ending bid was $75 lower. In my opinion, the store auctioning the item decided they wanted more for it, and just overbid me. I have read that people shill auctions for this site, and I have experienced it firsthand. I tried to contact them but received no response. I will not be wasting my time on this nonsense any more.

Goodwill in Carolina Forest Myrtle Beach is poorly managed. They are overcharging people on items. Their prices is almost as Ross. They have no return policy. It need to be against the law. People have a right to return the item for it was a gift to someone and they don't like it or zipper not working etc... The clothes has holes and stain on them and still sell them. I think that's wrong. If you don't watch they can overnight charge you also.

I have several times come across wallets and furs of endangered elephant hide wallets and boots. And once in a store I came across a seal fur capelet. I am not some wild-eyed ecotourism, but I definitely think selling items made from endangered species is wrong. I am all for helping people, but there needs to be some thought about the big picture. I have also purchased items that are labeled as designer and when I received them they secondly were not... I no longer bid on items that have iffy pictures and a disclaimer that states "we aren't experts", but... I have noticed a big increase in a starting price for items that are way over what I would bid... Site has become nearly a waste of time sadly.

I am a frequent bidder on Shopgoodwill online. I review and quite often purchase Gucci, Ferragamo men shoes. I have become increasingly suspicious of a buyer initials J***e. I have noticed a pattern of bidding by "je" that could only be explained as someone reselling on another site by the various sizes of shoes they bid on. Look for yourselves. It also appears "je" is always an early bidder and strategically drives up the price. I readily admit this could be a coincidence; however, a clear apparent pattern exists. Buyer beware!!!

Why on earth would anyone continue shopping here? It is so plain to see they jack the shipping prices up at least 3 times what it should be!! And the employees are very very rude and unprofessional.

After bidding at auction sites online I have come to the conclusion that none are actually auctions. They all have shill bidders working for them. With the items I tried to bid on I knew no shopkeep would buy that item sight unseen for that much money, but the same letters kept coming up. I know that this is not auctionable but selling any personal item is. A lot of what Goodwill gets is from the process of house clearing after a death. These stores are selling open containers of makeup, facial creams, perfumes, and other items that can actually transfer disease. I saw a set of Ben Wa balls on there recently. I wonder where they might have been from? I have seen massagers without packaging, and open box epilators. All of these items can expire, or carry virus that can make you expire. I am sure there are laws against this in some states.

We have donated tons of stuff to Goodwill for decades. We also shop at Goodwill stores, often weekly. We always figure they will do some good with the cash they take in. A few years back we started buying items off of their online auction. We purchased literally thousands of items, over the course of a few years, never a problem. Many times the items weren't as good as they had been described, but we still took them. Fast forward a few years. There was a period where we had some very real health problems - cancer, heart attack, and a hip replacement in short order, and we bid on a few items that we didn't pay for, as in just a few, less than 5. Goodwill froze the account, and we then contacted them a few times without a response. It seemed a dead end.

My friend told me he knew a guy who worked at the Goodwill thrift store and knew that they have their own people bid up the online auctions. If they get stuck with it, they just relist. I have seen the prices they get, just like eBay but they don't have to pay any fees.

I called Goodwill in Tallahassee, Florida to come pick up a couch and an entertainment center that is in fairly good condition to donate. They told me I had to wait a week and a half to get on the pick up list, so I did wait. Then they came and stopped in the middle of the highway in front of my house and drove off. No explanation to why. I called to ask why they didn't pick up the furniture, they said it was all taped up with black tape and wasn't sell able. This was a false statement.

I got a Job working at Goodwill. They were supposed to pay my insurance. Goodwill never paid for my insurance even though they were supposed to be paying. I found out from United Healthcare they did not have me on file, which they should have had my medical record for seven years. Goodwill not only cheated me out of my healthcare, they have not sent me my 401K. It has been more than the two week time frame of when I faxed them and they said would be deposited in my account. Don't shop at Goodwill. They do not help the disabled. They help themselves by filling their pockets with supposedly insurance. They don't care about you. Now I am meeting with a lawyer tomorrow.

I shop extensively on the website and have bought MANY items from multiple stores. The store, Licking/Knox Goodwill Industries, has repeatedly stated shipping for items in excess of the actual shipping. EXAMPLE: I wanted to buy a comforter set and checked the shipping it was extremely high. I looked at another in the postings (same size, same weight **checked the weights on Amazon** and same amount of items) the shipping was half as much. When I asked about the difference they said they were following a UPS chart.

The shipping charges are outrageous. Also, these are donated items. I'm sorry goodwill. I am no longer a customer. You are getting greedy and your employees are clearly stating that all good items go to the auction where you are making a killing on the items. So much for a good thing. You will also no longer get my donations. I will be donating to small local shops from now on. Good job goodwill. I'm glad you're getting rich, Mr. Nonprofit. It's time for the IRS to crack down on you.

SHIPPING & HANDLING are WAY too MUCH! As a bargain hunter, for the most we are already GAMBLING that the merchandise we are buying is OK. For the most part of it, as we all know, GOODWILL if they audit their expenses in their income statement, it is another supposedly "Non-Profit", that receives free merchandise, hire people and pay them peanuts or nothing. A lot less expenses compared to a regular business. So for them to charge too much for shipping and handling is basically baloney!! However, for the bargain hunters, a few of the goodwill location charge decent to just right. And you must know what you are buying. Some people bid WAY TOO EARLY and go nuts and at times Ebay is better. Ebay also, you must know the right market value. Some sellers are really scam artist. Well buyer beware, and must know what you are buying. At times WALMART is cheaper!!!

Goodwill is not allowing the public to access their publicly DONATED books and inventory. Workers in the back freely admit all books and records go straight to Amazon/3rd party dealers. Why should they get tax exemptions and grants, when they obviously are in it for $$$?? They put genuinely good local thrift sites out of business. They HURT the community more than they help. The only people they seem to "help" is themselves. Their prices are skyrocketing, it's RIDICULOUS.

I've been shopping at shop Goodwill.com and I refuse to buy anything on the site. I was interested in a few dolls they have listed. One set of dolls has a listed true weight of 3.3 pounds. The shipping weight is listed as 27 pounds! I find that very hard to believe unless they ship in wooden army crates! I've been buying and selling online for 12 years, and I know that a cardboard box MIGHT add another pound. It's dishonest and greedy of them. I thought it was an error with the first item but then I saw it on others too.

I have been bidding on Shopgoodwill for a time (mostly watches) and had been satisfied. Recently they are selling One's and this put a person in a precarious position because there is no guarantees that the One item will work. Before it would be a lot of watches (by the pound) and if you got a few that didn't work it was ok. But with One... This is not fair. Also the shipping for other items it outrageous. I bid on a man ties. Shipping for one tie $8.00??? They are beginning to lose my business. Goodwill you are getting greedy!!!

Won an auction (fashion jewelry) through Goodwill Southern Piedmont of North Carolina. Of course right at ending time someone bids against me (shill bid I believe) however I was still lucky enough (ha) to win the auction. What started out at $21.99 went to $32. After shipping (way overcharged of $9.95 & a handling fee of $2.25) total, I paid roughly $44. Ironically I live in the same area where this was shipped from and should have cost a lot less to ship. What I received was pure junk. Broken bracelets, unstrung beads, a total bag worth of crap. PLEASE DON'T WASTE YOUR TIME ON THESE AUCTIONS. What is being placed in these bags are clearly being looked over making sure there is absolutely nothing of value.

I too have shopped in store and online at ShopGoodwill.com. ONLINE: Over the years shopping online, I have gotten some nice and not so nice items. Whoever describes the item either doesn't have a wide range of vocabulary or does not describes correctly. There have been several times I had to call directly to the store because no one responded to me when I sent an email, asking for missing information that was important to a customer. I have had to ask for returns (2), but was told they would reverse the money back into my account. Was told to just keep (which why would I) or throw away (which I do) an item. Reason one item was a pair of men's pants which was new alright but from the 50's, and the other item was torn.

I recently won an auction for what was stated as a David Yurman necklace - a very expensive brand of jewelry. When I received it and realized it was not an authentic David Yurman necklace I contacted them via the email ticket system that is used for customer service. I waited three days for a reply and never got one. I called the store and someone did call me back. The woman said to upload the pictures that show it is not authentic (the tag has another name on the back of it) and she would contact me the next day. She did not.

Please read. I wish I would have read. 300 hundred dollars later I am sitting here like a fool with a cowhide mess that was suppose to be a jacket. The pic was beautiful and Goodwill vouched for the jacket by putting it online and giving a description, which they had never seen. I am heartbroken and now I distrustful. The internet can be so good but it is also a tool for scammers. Order# ** item# 29665740 cowhide jacket Josefina is the piece of crap that sent it to me. Don't don't don't is all I can say but I had to learn for myself so all I can do is warn.

I have been going to Goodwill ever since as a kid and used to find the greatest treasure at the best bargain. Within the last couple of years the prices for used or donated items have gone up pretty high. For example: Diamond solid electric guitar $139.99, get it at Guitar Center brand new $99.99. Used dirty cat litter box $15.99, get it at Meijer $15.9. Broken sewing machine without cords and attachments $49.99, another thrift store offer $29.99. Green glass bowl $2.99, at Home Goods $2.99. Majority of Goodwill customers are those from low-income families who shop to get great bargains. I shop there often as well and also donate boxes of goodies to Goodwill every year.

I have had so many poor experiences at different Goodwill stores lately. I'm considering never going back! I have already started donating my items to other organizations. Most recently I had a bad experience in Clarksville, TN. I pointed out that a mini refrigerator was improperly marked and was listed at nearly retail price 89.99. The assistant manager gave the clerk permission to mark down, but didn't change the label. And when I asked to talk to the manager about the price because it needed repairs the assistant manager came out. She was rude and raised her voice at me INSTANTLY. I was entirely nice and was just asking questions. She refused to let me talk to the manager until I asked four additional times. Then he came out and asked how he could help but didn't even let me get a full sentence out before he cut me off!! He told me they would sell it for that price. Bad parts and all to see if they could.

This store overprices ALL their used/donated merchandise. On several occasions, I've noticed the original price tag on the merchandise and the Goodwill's price tag. The Goodwill's price is always higher than actual cost. What really upset me was an incident where my 13-yr. old son wanted to purchase a used bicycle being sold for $39.99 which I thought was an outrageous price to begin with since the paint was chipped, the breaks did not work, and the seat was torn, but he really needed it to get to school but I was short $2.00.

I live in Martinsville, Virginia, an area that once thrived on industry and has now been hit hard by the loss of almost all manufacturing jobs. I have been going to the Goodwill here for years. I buy for my grandchildren, my mom and our church clothes closet as well as myself and my daughter. In the past few months I have noticed the prices going up and up. Some items have retail prices! I even had a customer stop me to tell me that she lived out of town and that the prices in our area were much higher than where she lives! I have heard several complaints since then as well. These items are donated to help low-income families and those in need. If this is a nonprofit organization, why charge these outrageous prices?!! Where's the goodwill??

I have been going to the Goodwill in Atascadero, CA for as long as they have been open. I am on a fixed income and can't really shop in a regular store, so I could afford to buy more than one thing. But in the past year their prices have gone sky high. Come on. They are charging different prices for brand name things even though they are donated. I will not shop there anymore. If I have to pay prices like seven to fifteen dollars for one pair of pants, the Goodwills are ripping people off with their so-called retail prices. They were suppose to make it so poor people can have the same chance as people with money purchase. I hope more people complain so that we can have our lower prices back. I would rather go garage saling than ever go to another Goodwill ripoff.

Have been going to the Goodwill store in Spring Hill FL. for 5 yrs. I have noticed recently they have different prices on the tags that differ from the signs stating one price. For used clothing they have a nerve charging prices that would reflect new clothing. Who prices these things? Then they ask if you want to round off the cost to donate! I don't consider them a charity from all I've read about them. They are just a store to me & an expensive one lately!

Me and my employee went to Goodwill to buy a couple items for my shop and as I was checking out a loss prevention guy and two other employees came out and basically blamed us for trading price tags. I'm so pissed off. I own two businesses. I talked to a manager and asked if they could look at the cameras and I was told no and that was it. WTF. I'm pissed and I will go to any length possible to make this situation right. I'm no freaking thief **.

Has anyone noticed the sometimes HUGE discrepancy between the "actual" weight of items on Goodwill's site, and the "shipping" weight, which is what they use to determine shipping costs? It's outrageous - sometimes things that weigh as little as 2lbs will be charged at 25 or 30 lbs, which drives the cost up so far that the tag price is nothing compared to what it costs to get it to you. It's obviously pretty crappy and unethical for them to do this, hoping that someone won't pay attention to how overpriced the shipping is, and then getting stuck with the fee after winning the items. But, is it possibly illegal as well?

I have been going to the same Goodwill in S. Florida for over a year. I have watched the quality of merchandise go down and the prices go up. Yesterday was my tipping point as I saw an employee take a large box of assorted jewelry to a closed door office and not come out...then she did the same thing with a large plastic bag filled with jewelry. I went to the manager and told him what I saw. He seemed not to be concerned. I have called the local police and plan to take this further by contacting the corporate office.

Goodwill used to be a store which I enjoyed shopping at, as a mother to 3 I try to save as much money as possible. The deals used to be what I would expect from a non-profit organization but in the recent months Goodwill has turned into a money grubbing store that is definitely making a profit off of items that are donated to them. When I mentioned the major increase in prices at our local store last night the answer I got was appalling and degrading "Our new manager is pricing up to bring in a new class of customers". Used shoes priced at $27 because one person decides she doesn't like the "class" of people who shop in her store. Goodwill used be about giving back to the community and creating jobs, just I see they taking in all this money and employees losing their jobs. I now refuse to step foot in a Goodwill store and will no longer donate. I will find a real non-profit to donate to.

Shopgoodwill.com internet auction site has many Goodwill stores participating on the internet auction around the country. There does not seem to be any consistency from one location to another in how they do business. Each site is left up to their own judgement as to the method of testing or not testing electronic items, describing, picturing, packing, shipping carriers, etc. For example an audio video receiver: one facility may not even plug a receiver in to see if it may power up or not. Another facility may plug it in and if it powers up they are done and off to the internet auction it goes.

This store has gotten very greedy over the years by overpricing items that were donated to them for free!!! I used to love coming to the Goodwill Store because they were cheap and reasonable and they are the exact opposite now with their overpriced items that were given to them for free. What a rip-off. Will not shop here anymore. It's a shame they have gotten so greedy. This needs to stop. Something has to be done about this misuse and abuse of corporate power. Either you're a second hand store or you're a retail store. Can't be both. This is no longer a thrift store. This store is a rip-off now and that's a shame for all of the poor families that used to be able to come here for affordable clothing. Now they can no longer afford to come here. Truly unbelievable. They will see a big decrease in their business and maybe they'll go back to their old ways as a thrift store.

The online Goodwill website offers a lot of bargains over a wide spectrum of products. Their biggest drawback is the arbitrary way they charge for shipping. Some Goodwill stores charge shipping within reason and others are so far out and expensive the bargain aspect of it is erased. What they need to do is find the cheapest and most effective shipper and use that process for ALL Goodwill stores. An example... I just won an auction for 3 items. While I got a good deal on the items (total weight 4 lbs in West Virginia and I live in California), the shipping was 18 bucks and it will take 2 weeks to get it. That is totally unacceptable. I wrote to them, and as usual, they just give the stock answer... blah, blah, and blah. We are sorry. Also, now on top of the outrageous shipping costs, they also charge a handling fee. It's really too bad. This could be a win-win for everyone. They get all their auction items for nothing.

I won a pair of Ferragamo women's shoes on Goodwill's online auction from the Berwyn, PA store. Instead, I was sent a broken pair of cheap boots. One e-mail was answered but there was no follow up. I placed a complaint with PayPal and followed their difficult online guide. They closed the case even though I had filed and followed up on this claim saying too much time had passed (6 weeks total). Don't take the chance of having this happen to you. There is no recourse if you receive the wrong item.

I used to love Goodwill because I was able to find good bargains there including clothing and unique items. Suddenly Goodwill, who has all of their items donated for FREE, has raised their prices astronomically and joined in on the online auction biz without the safeguards and protections for their customers that eBay has. I have bid on a few items and believe as another person posted here that they engage in shill bidding to drive the prices higher. Suspicious activity has gone on during the online bidding process. Bidders coming out of nowhere to jack the price way up. Plus, there is no guarantee of quality, no consumer protections and in most cases, no refunds like eBay has.

I been a customer of Goodwill since I was 5 years old (I'm 20 now.) And it's been amazing until now. I constantly donated to the one in my town. After a few years, the prices went up very high. They only have a half off of the particular color for the weekday which they will literally take things with the color of the tag for that week off the racks only leaving a few pieces around. (For moral sake I guess.) The workers are usually jail birds that need to finish the rest of their time somehow or older women who been there for years. They're constantly stealing for themselves and their friends and family members or ring up their items extremely low. (You pay attention to these things after a while.) I have expressed my feelings to the managers before but guess what? They don't care because they doing the same thing! Everyone scratches another one's back in this place.

There's this one woman named Dianne something that is always talking disrespectfully to her staff. Abusive behavior like I have never seen in any work environment. Someone needs to take her and put her on permanent leave with the company. Any idiot knows that you don't get good action from verbal abuse! I won't shop there anymore because of what I heard her say to a disabled employee. Excuse my ass!

I saw a white gold diamond ring on the Goodwill auction site. I put in a bid of $200.00 which was the amount of my highest offer. The high bid at that time was $112.00 with 19 bidders. I confirmed by looking at the site that I was the high bidder. The auction was to end April 16, 2016 (today) at 4:14PM central time. I checked the time of closing. It said 8 minutes and 20 seconds. I kept the site open and watched the clock. It did not move staying at 8 minutes 20 seconds. I was still the high bidder. The clock showed 20 seconds and still the clock did not move. I then looked at the name of the high bidder and it was not me. There were then 21 bidders.

Goodwill is supposedly supporting the disabled and poor. So, how does keeping items from the general public for auction online support this? Instead, it puts one of a kind items that you could have found into the hands of the internet for auction. Goodwill still tries to maintain this facade while reselling used items at a premium. Easily the most immoral company in my neighborhood. I would rate 0 stars if I could.

I have nothing good to say about the online auction. Very disappointed.

I was at location recently and ran into this issue: They tried to charge more than what the books were priced at. My mom and I were incensed. Another time, I was on their auction site and noticed more than my share of phantom/ghost bidders. So best I can say is buyer beware and be very careful when shopping either in store or online.

Jan 27th, 2016 I was arrested for Breach of Peace at the Goodwill Store in Naperville, IL when a ** store manager. I requested a manager that I may asked him or her about the price of a item. He, Matt ** became irate. I told him that I was going to call corporate and report him for how he treats ** customers at Goodwill. I was arrested and spent thirteen days in jail because what Goodwill has done to me. When I bailed out of jail I requested my lawyer to subpoena the video from Goodwill the day of incident.

We are seniors who count on cooking ware, clothes etc. at our local Goodwill in Stuart Florida. We only go on Sr. day which is Wed, so I don't know what goes on the rest of the week. There is a woman "Teresa" and several guys, who are like wolves at the door at opening. She rushes in, talks to the lady with gold front teeth (manager??? I don't know) and a couple of other employees, then RUNS to an area on the racks and takes a handful of clothes that are separated from the rest. She also, as do the guys, gather around the jewelry dept. and the new stuff being brought out and the staff give her plastic boxes to go through of jewelry and she just grabs handfuls. When I've stood by and asked if I could see some of it, the staff says "No".

I used to shop at the Goodwill here all the time, there a couple of them. Over the past year the prices at the Goodwills have skyrocketed now and shirts have gone up to $4.99. I can go to the sale rack at most of the stores at the mall and get T-shirts for $5 new. If something is named brand like Victoria Secret, they will up the price even if it's 10 years old, worn-out, stained or has holes. The most rude thing lately was Hanes Her Way T-shirts used for $5 you can get them at Wal-Mart probably for the same exact price.

I was in a local Goodwill recently as I used to purchase most of my wardrobe there. Skirts, pants, sweaters and tops used to be $3.99 a piece... this then went up to $4.29 last year and now is at $4.99 for most items and anything they consider to be name brand is $6.99!? These clothes are used and are not clean... not like you would find at a consignment shop. The store was incredibly messy, clothes were on the floor, falling off of hangers, etc. I used to regularly donate my clothes there. I will stop donating my items there and will also stop purchasing stuff there as well. Some clothing items can be as high as $19.99; this would be higher than what you can find at the outlets. It is sad that Goodwill has become so greedy. I hope that more folks will stop donating their stuff to them for free, too and switch to the Salvation Army.

I saw a bicycle for sale at Longmont, Goodwill that had a very pricey tag. $249.00 for a one speed cruiser that was missing some parts and had a flat tire. Still it was a good name brand bike built in 2005. I came back on Monday, the senior discount day, and told them I wanted to buy the bike. One employee would have been happy to sell it to me but the assistant manager stepped in and told me I could not buy it because he was going to put it on the internet and sell it for a thousand dollars. LOL, the bike was less than $500. When it was brand new. He then proceeded to tell me that I would never have been allowed to buy it as I was a senior and he didn't think I should be able to use my discount.

Gone is the day when people shopped Goodwill with happiness and excitement. In the day people used Goodwill as a place to inexpensively but stylishly clothe their families for school and work while Maintaining a budget. Gone are the friendly management and staff who recognize their customers and took a minute to catch up. Gone are the groups of intellectually challenged clients who loved their jobs and the paycheck they brought home. They have been replaced with people who Goodwill feels can move forward in a career path. Never mind that these intellectual challenged men and women loved their jobs! The almighty dollar has reached Goodwill where a donated pair of shoes just because they are new will now cost me $30.00.

Was a regular customer of 4-5 times a week to the Outlet store in Appleton, Wisconsin. Did find some good deals, BUT they do nothing to keep their customers safe from very aggressive people. There was a person that was there regularly and was able to verbally and sometimes physical harm people. When complaints were made about him, they looked the other way. Staff needs to be cleaned out. Also there are some workers that bring out the blue carts that have something going with certain customers and telling them which bins to stand in front of for the better stuff. This has been reported but was laugh about by manager. The reason for this review is to let people know Goodwill is very Badwill.

The Goodwill apparently forgot why it's there. For people who are less fortunate. It's not a vintage antique store and they get this stuff for free. How dare them? I donated something and I saw it a week later for sale for the price listed on eBay. I could have listed it which from now on I am. I won't donate here ever again. Also their store online Goodwill Auction is ridiculous. ONLY THE RICH GET THE ITEM. My mom is handicap so she can't just walk in and buy. She depends on online shopping. She is across the country from me.

Several Goodwill locations have opened up in Indiana called Vintage Vogue and several other stores have boutique departments or save their best merchandise for the online auctions. Specialty locations and the online eBay auctions like this take the thrill out of treasure hunting at the regular Goodwill or thrift stores and finding that diamond in the rough and charge considerably more $$. But the plan is to increase revenue on used donations with these boutique Vintage Vogue locations, boutique departments where merchandise is locked in glass display cases and the online Goodwill auctions. Merchandise is picked from inventory and premium priced according to a designated list of labels or perceived retail value.

Was in our Local Goodwill in Mason Mich. I frequent this store 10 times a week on average and have spent over $3,000 a year in that store alone. Anyway since they go through Store Managers like water there the store is constantly under duress, the shelves are always a mess, the inventory is basically just thrown all over the place. The store is a mess pretty much all of the time. Anyhow a couple of days ago I was in the checkout lane and the cashier was telling every customer and handing out small flyers about their AS IS store in Charlotte Mich. which is a 28 mile drive from Mason.

They tell you to shop their online "store" but don't mention that it's an auction site. They have all stores cull their actual stores and there's nothing left but resale Target and junk. They have many people who list the items online from each location. You can't see the item beforehand. They have vague item descriptions so if there's something "hidden" you're stuck with it. Their stores are all way overpriced. Then they have the nerve to ask if you want to round up! They used to hire people who needed help but not anymore. They are retail stores, not thrift.

Received an item, Goodwill put 4lbs on and charged $32.00 shipping. The item weighed less than 2lbs. I've purchased several items from Goodwill and their shipping charges are getting worse. I would imagine this is a Federal offense. I believe in helping those less fortunate... lawfully!!!

I think anyone buying online from Goodwill should think twice. They don't give you an option of shipping and usually send it the most expensive way. Also purchased an item from their Nashville store that came missing a piece and broken. They said they would send a return shipping label but have not received. The customer service is lousy compared to Amazon or eBay. Between lousy customer service, high shipping fees and usually adding a few dollars service charge I would not recommend their online service. The actual store locations you cant find anything because they save the best stuff for online. Will spend my money at different charity thrifts but never again at the Goodwill.

I was shopping at Goodwill on Willow Pass Rd., Park-N-Shop Store, Concord, California. The price posted was $3.99 for a item, that they put a stickers 3 times all over one side the item for $3.99. The lady at the cash register, her name DENISE, told me if she was the one putting the price on that item, would be $6.99, and she have to send that item back to reprice, but I told her, "You cannot do that. The price is already there and you have to sell for the price you did put on it." She says, "Nope, I have to send back. If you really want this item I can maybe make for $5.99, take or leave."

The owners of this establishment make huge profits while the workers are paid little. The stores are stocked often with garbage and trash items, often broken. The items that are of any greatness are often marked up higher than retail prices. (Who really wants to pay retail price for items in a thrift store?) The stores often have Chinese wholesale items stocked in their glass case. (I once saw about 50 cheap brand new Chinese tablets selling for $100 each in their glass case. Wholesale the same tablets sell for around $45 each, they were absolute garbage tier, the kind that likely stop working quickly.) Years ago, I would see all sorts of great items in the stores... It seems that they have a stocking system that follows strict organization of items because every Goodwill I go to has multiple of the same items everywhere with rarely anything different.

I've loved Goodwill for a very long time, if you find something really great it is almost like a treasure hunt! However, in the last 2 years their stores have gone to crap. They mark most of their better items as "boutique", now they are including children's clothing. Last weekend, I found a couple of children's clothes that were missing a tag, I thought it would not be an issue since all children's clothes is $1.99. When I got to the cashier I was told they had to be re-tagged, when the clerk came back she said the price was $4.99 per item. I needed the clothes, it was uniform pieces for my son. Upon paying I walked to the children's section to see if their price signs had changed and lo and behold, signs were missing from every single rack.

Attempted to drop off virtually new $250 rolling desk chair. Minor 1/4 inch blemish on arm rest requiring -- at most --- 1 minute with scratch-cover polish or wax stick. Nonetheless, the delivery was rejected out of hand by a dismissive employee (?) who stated, "We only accept brand new items". Wow. This organization is doing so well that they can reject such items!?!?! Drove across town to the Salvation Army. Instead of being dismissed, I was thanked. From now on I will ALWAYS take the longer trip (15 miles) to the Salvation Army.

The below tale is rampant on the Goodwill Online stores which takes in tens of millions each year marking up items they obtain at ZERO cost from you and me. Listed products as good condition. Out of the 4 products, all four were broken. After many pics sent, I was told to return the items. I asked for a return shipping label. They stated they didn't have those which is a lie since all the other locations do. I had to pay for my own return shipping and this is by design.

Stacey of Clinton, TN is correct. I thought I was just imagining it, so I searched for an item I didn't think would end in a bidding war but wouldn't mind having and kept tabs on it without using their "watch this item". After days with no bids I clicked on "watch". Still no bids. The opening bid was $5, so I bid $5...and just like that, I was outbid. Not by just the $1 either. I kept re-bidding until I was up to $18.33. And I won. And to make things more frustrating I opted to pick it up at their location so I didn't have to pay postage; however, I was still charged the $4 handling fee, thus my glass bowl "experiment" cost me almost $23. Thanks Stacey. I now know my suspicions were right.

I would like to say that the Goodwill online store, does not accurately reflect the true quality of its jewelry. I have purchased many pieces and have buyer's remorse. Like another review, I think there is shill bidding going on at Goodwill. My hope is that they really are helping people who need training and a job.

A seven dollar voucher was given to a homeless person. Your prices in the Amarillo, Texas store are so high the individual could not buy a coat or a blanket. Neither products were offered to the person. Your manager while I was there was yelling at a employee in the public area where many customers were witnesses. I was also worried for your staff's health. I observed them without gloves pulling clothing out of a box. Without gloves is a hazard. I don't think I will be donating to your company any more. What other things are you doing to your staff... Very concerned. Should the labor laws be notified. I wonder?

Shopgoodwill of Newark Ohio sells an enormous amount of "high end" jewelry. Only, it isn't high end at all. The diamonds are the lowest quality you can buy. It appears that someone is making all of this jewelry just for Shopgoodwill. Do not buy it. You will take a loss!

I have shopped secondhand stores for over 20 years due to financial needs. I have 1 dependent that I clothed for school from shopping at Goodwill. This past year (2015) I found better prices on brand new items at major retail stores than at GW. It is insulting and greedy to hike the prices up on items that are donated to GW. Therefore GW has ZERO overhead. The company GW has 2 employees on payroll per store. Therefore GW has very low labor costs. They have not increased charitable donations or the resources offered to the community (per Local Safehomes for Women and children and Workforce Jefferson county). STOP DONATING TO GOODWILL...

Their prices have gotten so high! They were not too bad about 3 years ago, but they have really gone up. Considering everything is donated, I resent paying the prices. Even if a garment is of very good quality and name, such as a coat, it should not cost $40. It has begun to feel like scalping and I rarely go anymore. Again, the fact that everything is donated, and the likelihood they don't pay their hardworking staff very well, I wonder how much of a non-profit it truly is. I am taking into account that it is for a good cause.

I've started noticing that when Goodwill starts a new color of the week, that color disappears. At first I thought it was I was missing the good deals. But as it turns out, they are pulling the tag color. Am I crazy? Nope. I overheard the employees talking. They were talking about how they were told to pull all the yellow tags. Can you guess the next week's 50% off color? Yep, yellow. And the week they started pulling the reds. Yes, red was their next color. It's happened week after week. Ruins the spirit of the whole thing. Oh, and now they are jacking up the prices on everything. Shame on you, Goodwill!

I bought a item from Goodwill and was brand new from Rue21 and the price said 0.99 cents new. They charged me the same darn price that rue21 was charging. Was not happy there. Too expensive to go there. They price new stuff for same price you can buy new at the store.

Goodwill stores are out of control with their prices. Whatever happened to low and reasonable prices at Goodwill stores? I saw a jacket I liked and checked the price, it was $50. Really? $50? There was a nice dinnerware set, checked the price it was $60. Since when does Goodwill charge retail prices? I was so disappointed with the pricing. Boo on Goodwill for being so greedy. I will be taking my business elsewhere. There are plenty of thrift stores offering reasonable prices. Shame on Goodwill, you have ruined what used to be a good thing.

I was shopping for shoes at Goodwill on Arkansas Lane in Arlington, TX. The sign posted was $7.99 Shoes. However, the manager selects some shoes and prices them $18.99 and up. I shop at all Goodwill Stores in the metro area. I have never seen this type of false and misleading information. Likewise there were purses that should have been 5.99 but were marked $24.99. I suggest that they remove these and auction them separately rather than continue to mislead customers. By the way this is the only Goodwill out of 6 that I visit weekly that has a high price for shoes and purses. I hope they read this and change their methods. Otherwise I will not be shopping there again.

We were shopping and found some brand new curtain rods on the shelf. Whoever donated the curtain rods had purchased them on a closeout deal brand new, and the tags of the final sale were still on the curtain rods, which was $5.99. Goodwill had taken the curtain rods and put their own price on them, which was $7.99. I told the checkout lady that I was interested in the curtain rods, but would pay the price marked on the curtain rods from the close out price. She refused to lower the price. I asked her to ask the manager, and the manager also refused.

I was a regular shopper at the Goodwill Outlet in Grandville for over 3 years until recently when a new employee started working there as a cashier. In the beginning I tried making small talk with her and was being friendly and she informed me "I don't think we are allowed to associate with the customers". I told her that almost all the customers talk and joke with the employees. Later on that day the manager came up to me and informed me that she was giving me a warning because I made that employee feel uncomfortable. Just a couple months later that same manager told me I would have to leave and not come back because I made that employee feel uncomfortable again.

I have been shopping on the Goodwill Online site for a short time and have noticed a pattern. I usually start by "watching" an item before bidding and find it sort of suspicious that an item can go for days without anyone placing a bid but then a bid will pop out of nowhere within a matter of minutes after I place a bid or no other bidding activity on an item until the last 30 mins of a 7 day auction. My aunt told me that the same thing has been happening with her on the site especially on supposedly "Authenticated" high dollar items such as Coach or Michael Kors. It seems as if they are ghost bidding trying to provoke a higher sale price. And some of the shipping rates are insane! Buyer and Bidder Beware!!!

My husband has twenty seven years in The United States Army. My baby brother was killed by a drunk driver, he was hit on my birthday 19 June, and subsequently died on 25 November, which that year it fell on Thanksgiving Day! He used to take that day to go to the Homeless Veterans Shelters in St. Augustine and Jacksonville, Florida and not only feed whoever was hungry but he clothed and put shoes on their feet. When he passed my husband who has NINE COMBAT TOURS and FIVE BRONZE STARS and over ten years in the combat zone along with myself, we took up his cause and we now spend Thanksgiving Day doing as he did, feeding and clothing Homeless Veterans!!

I purchase hundreds of items per year on this site. As a 20 year eBay veteran I can see shill bidding from a mile away and it runs rampant in Goodwill. The managers of the locations have sales quotas just like any other sales organization. The CEO makes millions, how do you think they are paid. This online bidding site takes in 10's of millions per year is sales from their auctions. On top of many shill bids documented, you have people that have NO business describing items you bid on. I have received so many broken items in the field I purchase in that were described as "in good working condition", only to arrive not usable. Here is the kicker. NO REFUNDS!!! Even if they give you a refund, they keep their shipping and " Handling" charge. It's criminal.

I go to Goodwill a LOT!!! I like to support the store and I also find good deals. Today, 11/17/15 was yellow 50% off day at your store on Thunderbird and 40th street in Phoenix, AZ. NO WHERE does it say that seasonal items are not part of the 50% off but I asked the lady at the cash register and when she said NO I said that I didn't want the seasonal items. She rang up my clothes. I thought the total seemed high but there was a long line and I didn't have my glasses on so I paid and scooted over right next to the register. I got out my glasses and looked at the receipt to find that I had been charged full price for a shirt that had a yellow 50% off tag, but was considered a "Seasonal" shirt.

Goodwill employees have got to be some of the rudest people in the marketplace. The organization claims to be training people for the job market. But I've never been treated so rudely at a place I was spending my hard earned money at, AND a place that I have on hundreds occasions donated items to. When the auction site is rude to it's buying customers they should take into consideration that those same customers are donors. I just don't think they get it. As a result of just downright snarky behavior via email and telephone conversations with, I have vowed to never donate another good item to them ever again. I will only donate junk and trashy stuff to keep them occupied.

I have reported several designer handbags with bids that are knockoffs. They do not have the expertise to sell them as designer and apparently the buyer beware. If you think you might have gotten a good deal, then you see what the shipping cost you. In the stores they have sold dollar store items for $3-5, if it says crystal the price goes up to more than retail in many cases. The people in the backrooms who price must be doing drugs. Some items are more than retail. They look at eBay but don't look at the sold, just the crazy list prices. There are more "pickers" shopping there than people who need the items. They find the few good deals. Except for clothes you can do better at T.J.Maxx, Marshalls or Kohl's.

I get asked if I qualify for the senior discount at 45, very insulting!! I will not go through that checkout again!! That's a ridiculous policy to insult all the 40 something year old shoppers! Several of my friends had it happen to them too! We don't shop there anymore! They are over priced anyways! No other stores in town insult their customers in that way.

Bought at least 15k worth of stuff thinking I am helping... turned out. Even combined S&H is very expensive. Can get cheaper in store... Many times items not truthfully described. Also found out that the site supports extreme conservative views. Help doesn't goes to employees or needy but to executives. I have decided to stop purchasing. I wish there was zero grading.

Rip-off. I purchased 3 Xbox systems. They had all of the wires to test out the systems, but the ad says as-is - have not been tested. But their most expensive items they have as tested and what happens none of the items work. So I paid $90 for wires!

I live in Florida and used to love shopping at Goodwill stores, even would visit them when I was on vacation or visiting friends in other cities. I never hesitated to buy items without trying them on or for family members because I knew that I could return. Well not any longer all of the Goodwills here in my town and surrounding, now have a NO RETURN policy on anything, you can't even get a store credit. I also have noticed the prices being raised over the past 5-7 years. All items are donated to Goodwill so any amount of money they make is profit. They now have a so called "Boutique" section that the prices are much higher than the other clothing.

Spent thousands at Shop Goodwill. Received three coats/jackets with any value. All else, pure junk. Shipping cost was half the cost, even when ordered in bulk. Example? 3 sweaters purchased at $6.99 each received a shipping cost of over $20. Of course each shirt was pure junk. The biggest complaint: gold item won, cheap. They not only did not give me the item. They also said I never ordered/won it in the first place. Sham.

The Goodwills I've encountered in recent years are over priced. Their shoes especially. Who would pay retail price for dirty, foot print stained sandals? I don't understand... It's not reasonable. I've also seen several items with its original price tag and Goodwills price next to or on top of it, displaying that they charge several dollars over retail. This has thus far drove me away as a once reoccurring customer. Good riddance Goodwill.

This summer I've gone into Goodwill regularly with my six year old niece to buy books. I am surprise by my last visit, the counter person said to my niece as she always does that she can't bring her bike to browse. So she almost always tells her to leave her bike in the front so we do. When we come back the woman had stole my niece's bike and sold it for a dollar. In which case I tried to file a police report and they said to call corporate. So I do and leave a message. They take two days to respond. As I told the woman Chris they stole her bike and sold it for a dollar the response was "everything is a dollar." I don't know how that has to do with what happened to my six year old niece, Who constantly ask me if they are going to give her the bike back and they just make excuses for themselves and say they are going to replace it and will give me a dollar. The only Christmas present I could afford to give her was stole by a Goodwill employee with no shame.

I've been going to Goodwill for years almost 8 years. I go a lot, every single weekend and some days throughout the week. I go to Goodwill near me and over 30 mins away. I shop a lot. I know the prices more than the new staff. So today I went to a goodwill in St. Louis Missouri. First off I was with family members and someone in my family bought a shirt and we said we didn't like it to him and that it was ugly and the cashier at Goodwill stated "Oh I think you should buy it, it looks nice". They should not put there 2 cents into our conversation, we don't know you and we bought a lot of items and the last 2 items I put up there was marked $2.99 for shampoo and $1.00 for baby soap (Johnson brand) and she said the baby soap was marked wrong because it was a from Target and all the Target items end in 9.

Goodwill Online has their own Shill bidding accounts. Their very own workers raise the price of their online actions. In-store prices are also too high. They are not for the community. Truly Disgusting.

Return policy is 2 days. This country has always been 30 days electronic and non-electronic. It has not gone to legislature. This is currency and right. Just changing such a policy is Law.

I purchased a Sony Receiver that was listed to power on. When I received the item, it would not power on. When I contacted them, they wouldn't respond to any of my messages. I had to file a PayPal dispute to get my money back that took weeks. Just as an FYI be very careful in dealing with these people especially with electronics. I paid almost 70$ for a stereo receiver that wouldn't even turn on (as it had stated in the auction). I have had some good experiences with the shopgoodwill, but this will be my last dealings with this specific one (Goodwill of greater washington) - they misrepresent their auctions.

I went in to return some shoes that I got for my husband and they didn't fit. Brought them back and the string was still on them but there was no marking on them, had the receipt. The girl was new, didn't know how to do it so the manager returned them but went to the back and I didn't know where she went. When I was standing there for 20 minutes, 2 other people brought stuff in to return. The manager came back up, she pulled up the security video from that day. She kept telling me I must have got them from another Goodwill. I told her no I came in here to get items for my family's Halloween costumes. She said "well the second pair of shoes didn't look like these." I said "so you see I got two pairs of shoes and the receipt shows I got 2 pairs so why can't I return them." She said "I will this time and for taking forever I'll give you cash back but you had got them from another Goodwill."

The day before yesterday me and my fiance went in and reserved a couch to pick up tomorrow, they told us the whole thing of why they do the tags to keep it from being resold. We went out there the next day and they told us that they had resold the couch. Someone didn't take it off the floor and some customer took the entire tag off and allowed them to buy it like that. We then went up to get a refund and seeing as we're both new homeowners that haven't had a couch since we moved in a few months ago, we went and got the only other couch they had, ugly as sin, and 20 dollars more. We then took it up to the front and was offered no discounts or perks of any kind after they screwed us over.

I just want to say that I am appalled at the prices at Goodwill. This CEO is one of the most greedy and ungrateful people on this earth. Many Americans give freely to this organization, thinking they are doing good and giving to help another. Yet the prices have skyrocketed and the company is profiting millions per year on the good will of others. They aren't helping anyone, don't be fooled. This is a FOR PROFIT organization, which is fine, but the premise being that the poor would be able to afford the product. That simply isn't the case anymore, as a matter of fact some of this pricing is OUTRAGEOUS. I don't know why people continue to shop there.

Has anyone noticed the extremely high prices on the items inside the CASE at the Goodwill on North Scottsdale Road? 14202 N. Scottsdale Road. People have nicknamed this Goodwill the MUSEUM STORE. Because all you can do is look but you can't afford to buy things from their case. As a regular shopper at this Goodwill it seems really odd that they have things such as a 10 year old Tumi leather briefcase for $199.00 or worn out men's shoes for $69.00 with soles so soft you would need to have them resoled. There are well-used handbags ranging from $79.00 all the way up. I though Goodwill was a place for people who couldn't afford to pay retail.

I been noticing that all of the larger products are very overpriced and seem that there is no pricing scale for the used items. I saw a plant stand marked 19.99 from Target and the used price on the Goodwill tag that was next to it was 34.99. Item was not new and it had scratches on it. I told the employees about the price and they said they had no control over prices. Also I bought a electric putting green mat. I was buying for work to help special clients with recovery and knew I could fix it. The ball return did not work, it was very dirty, the plastic frame needed repair and it had dead bugs on it. It was selling for $14.99 and online only $19.99. I think if you're going to sell at prime price, the item has to be clean and working.

I went to the goodwill near my house. I saw a ring that looked silver so I asked to see it. It was marked "Pearl ring,10 Kt white gold." I have a jewelers loop and looked at it to see that the so called "Pearls" were really plastic and peeling. I brought it to the attention of the sales girl and asked that she tell a manager because it is not real pearl and that is false advertisement. The second I looked away she put it back in the case. I said to her "I thought you were going to show the manager?" She said "Yes I will later." I replied, "then someone else will get the ring instead of me" and she went on to serve a different customer. Sure enough I went the next day and the ring was gone. It should be first come first served and it was not that way. In fact I felt ignored. Still it is false advertisement. The so called pearls were peeling and even the sales girl seen it. Nothing got done about it.

I was in Goodwill and noticed prices were getting outrageous. They had items from the dollar tree that sold new for $1 and some items were marked up to $5. I told the manager and she didn't seem to care. They are getting items for free. I understand trying to make a profit to "help" people but really it's not cool to charge 2-5xs the original selling price. Goodwill is getting greedy and soon no one will be shopping there due to crazy prices that are too high and more than retail price.

I shop a lot at the Goodwill store in Norfolk, NE. Recently the prices have skyrocketed. It is almost unaffordable to shop there. HALF OF THE ITEMS ARE BROKE AND CHIPPED BECAUSE THEY ARE NOT CAREFUL AND THEY THROW EVERYTHING INTO A BIG BASKET! What a shame! My biggest complaint is if I'm buying a product at Goodwill why are the staff using permanent marker on all their products? I can't regift or resell products! What a shame. I do not know if I want to continue shopping there because of this. People donate for a reason to help others and Goodwill in Norfolk is not showing their best!

I am totally disgusted with the price gouging of Goodwill's in North Central PA area. I have been an active customer for almost 15 years in this area shopping at least once weekly at one or both of the two GW's located in my county. For years, I also actively donated but have decided to stop donating anything of real value - I will not "give" my "good" items so they can rip off the rural poor and economically challenged people of my area who are their main consumer base. Their morbid fear that someone might buy an item and resell it for a few dollars profit is part of their reasoning for jacking up prices on items that once were reasonable and worth buying. Yes they do check Ebay to price things but as others have mentioned the stuff sold on Ebay is not in the junk state as is much of Goodwill's wares and clothing.

Your stores are big and elaborate for what is needed therefore the pricing is so out of range. Saw a set of dishes that was in the store over 14 days or just on the floor for 14 days, adding this set up was far over 200 or so dollars more than the internet. Pring in most cases even more than many Retail stores. I have went from shopping often to shopping hardly at all. Asked if they could take less and was laughed at and said "these dishes oh no". I THINK UNLESS I GET A SERIOUS CALL FROM SOMEONE I WILL NO LONGER SHOP GOODWILL. And 8.96 for many shirts for ladies that retail for 15 new. This is a used outlet, suppose to help people. Very disappointed.

I purchased a short sleeved shirt that was in the 5.99 section and priced at 14.99 at checkout, very disappointed. The tag was on it and originally 29.99. But I purchase plenty of used clothing and coming across this was a blessing, but turned out to be a mistake. How can the Goodwill have half price sales from original price articles. And I have donated so so much to Goodwill 3 to 4 times a year for years! I purchased a TV converter for 19.99, I thought that was overpriced. I have bought more than a few items that was missing something when I got home, or didn't work properly.

I used to shop at Goodwill pretty regularly, but I will never shop or donate to them again. Their pricing is completely out of control in all departments, their customer service is terrible. The stores are dirty and disorganized, and they are trying to sell broken items. There are 4 stores in my area and they are all the same. My most recent and last visit, there was a pretty worn Miami Dolphins football jersey with their famous black tag for $49.99, a Batman action figure that was missing parts and cape for $8.99, a broken Spiderman figure for $7.99 (the same figures are in Walmart and Target for about $15.00 to $20.00 new and complete), and a COFFEE CUP for $4.99! That's just to name a few items.

Shipping cost are very unfair to the consumer. But seems as whoever sets the protocol really doesn't care about their customers. Just outrageous! I think just because it's suppose to go towards a good cause they feel they can rip customers off!! Don't know who's making the money - the good cause or the pockets of the higher ups.

I was in line at the Lincolnton store with jars of jewelry I brought from the counter. The manager came, told me I could not buy them and took them. I called to speak with the manager but was told she was busy. Called again and the manager answered. I asked her why, she said the chemicals they used to clean it was making some people sick. They do not wash anything at Goodwill. She would not give me a phone number to call. I was embarrassed and am not used to being treated so rude.

I am absolutely disgusted by the prices at the Goodwill! A dress last week was $2.79 and now you cannot find anything under $4.99! How on earth can they get away with jacking up prices on donated items?! Also kids jeans used to be $2.79 and now they are $6.99! This is insane! Items are donated to the goodwill and they are FREE! How can a company rob the people like this? It makes me sick! DO NOT support this company!

Prices at Goodwill are getting too high, you can go to stores and get stuff at same prices as Goodwill. I have seen some products at Goodwill marked from before donated to Goodwill and the Goodwill price is actually higher than the previous selling price. Why are the prices getting so high???

The store is disorganized, disgusting, dirty and gross. You would never want to shop there, let alone work there. It's filthy. All that management wants is to put new ** out. It doesn't matter how dirty and disorganized the store is. You can't find anything and the clothes are all over the floor because there is no room for the new stuff. All they care about is production. Not the way the store looks and not the employees. The management team here sucks. They try to be more than they are.

I have purchased over 25 items on Shopgoodwill. On all orders they have charged outlandish prices for shipping. Case in point: Item's actual weight is 18.69 lbs. They are charging for shipping weight 50 lbs. A handling fee of $4.00 applies to this item, regardless of delivery method including pick up. This is FRAUD and criminal on every level. How they have been able to get away with this is insane.

Going to this store used to be fun, but ever since they jack up most of their prices about a month ago, I stopped shopping there. It's absurd & totally ridiculous. A used scratch up small microwave oven used to be 24.99 are now priced between 29.99 to 39.99. I was shocked! A stereo receiver used to be 12.99 to 19.99 are now 49.99. Everything went up? Sometimes the items I bought were broken. Most of the regulars that shop there noticed it too & not happy about it. I can't find good deals there anymore! What's up with this store? They have turned this store into a monopoly business now. It's no longer a store for charity!

Why are people complaining about your prices on an auction. Auctioning is just that. You place a bid and what you bid you pay. This needs to be sent to the people who are complaining about it. But charging for shipping and handling I do think is a little much. The items you get are donated, so why ask more for the price?

I don't understand the pricing on their website. I find it difficult to believe that people are actually paying MORE for from a thrift store, than they would actually pay on eBay or at Marshall's, TJMaxx, or Amazon. I'd been watching the several Stentura 400 srt and 200 srt machines selling on Goodwill.com. While they came with stand, tripod, manuals, and ribbon, they also stated that they weren't guaranteed to work and that they were being listed for parts or repair only. Now, with odds like that, you brace yourself for the machine needing servicing. So I witnessed a 400 srt sell for 54.38. I witnessed another sell for about 67.92. I decided to bid on the 200 srt, located in Wisconsin which is closest to me (less shipping). I knew I would be busy later and unable to bid, so I just threw $200.00 on it, thinking it would hover around the same prices as the others sold for. WRONG!!

I like the idea of ShopGoodwill. The problem is they have no way of keeping the individual stores honest. Just look at the post at any rating site or type shopgoodwill.com comments into any search engine and you will see the level of dishonesty that happens on this site. From my personal experience, last week I ordered a silver statue. When I received it it has no silver at all in the statue. If the site had a rating system like Amazon or eBay this kind of thing would not happen.

Purchased an electronic item that did not work at all. Returned the item the next day after I tested it at home. Goodwill refused to give a credit. They only allow same day exchanges. I wouldn't be able to find $56 worth of merchandise that I could use. I appealed to my credit card (MasterCard). After several letters, MasterCard and Goodwill denied my appeal. I don't agree since they do not test for operation and sell junk. They take advantage of their customers. Will never use MasterCard or will set foot in a Goodwill store again. I advise consumers to stop supporting Goodwill. From other reviews I have read, they are not the company they used to be. Bad business.

Several locations won $5-$6.00 items. They charge handling that's a few bucks. Ok, BUT!!! Then they nail you on the "SHIPPING." One example a $5.00 book plus $2.00 handling ok, but the shipping costs increased the sale amount to over 500% to $25.27. I have sent several emails to a few of their sites questioning their rates, as to why they cannot ship it 4th class etc. No reply each office this week. I have sent 3 separate inquiries (NO ANSWERS), NO REPLIES. I have even stating to them I would pay the price of the Item and give it to them, and (NOT TO SHIP IT) why it's not worth the price anymore, But they won't even respond. The General public needs to know about this. It's just not an "HONEST" Way!!!

I have bought some items on the shop Goodwill auction site. I started buying items that I found odd or unusual. I didn't bid on named or desired items. But when I did start trying to buy items I saw no matter how high I went certain items were constantly going higher than on eBay or in some researched higher than retail. It made no sense to me, so I decided to bid on several items which were the hot items and again same. None of the items were rare or one of kind to pay outrageous prices plus shipping was high. Bottom line ripoff and bad business practices. They lost a loyal and future buyer. I have no problem paying a price for what I would be willing to pay if I want it but not to get abused and taken advantage of by a non-profit. Shame and should be investigated for all their practices.

Overall I'm not happy with Goodwill like most people. My girlfriend and I have been shopping on their auction site off and on for a few months now. Here is my observation... Common things wrong with Goodwill online auctions: 1) Items poorly described. We tend to look at a variety of items (video games, clothes, historic things, jewelry, books, etcetera) and almost always they are very simply described. If there is a list of items it's usually incomplete with a few misspellings. I've been disappointed more than once after receiving an item and it's in bad shape. If they did a decent job in the description, I/we wouldn't have this issue. All you get their general statements about it's sold as is and they don't give guarantees. Several times I've seen items described incorrectly, especially military items. They claim WWI or WWII but when you see a tag (if lucky enough to get a photo (see rant below) it's clearly another era like Vietnam.

I give a negative review on shopgoodwill based on lots that I buy. I buy watch lots from them or used to. Not no more. I been buying better lots on eBay. I noticed that the lots seem to be cherry picked. I mean come on 24 pounds of wrist watches and the best watch in the box being a $5.00 Timex without a battery and yes I have experienced this with all of the shopgoodwill locations because I been shopping on the site for a long time. I have taken $500.00 losses on this site before on watch lots. I know I don't need to leave a negative review for others to see just check out ripoffreport.com. Shopgoodwill has tons of negative reviews. I even hear that there is some shill bidding taking place.

Do Not Donate to these crooks. They are way overpriced and Auction fake designer pieces in their store auctions. GREED GREED GREED.

It's a shame that Goodwill is allowed to rip off people. They do nothing to help people in need. They take your donations and overprice them. Only one that benefits is the owner. The workers pay sucks and they can't even shop at the store. They don't even check if the stuff they put out works. The bedding smells like urine and I've seen clothing with blood on them. I should have the option to get my cash money back if I return an item. I paid for it. I didn't get it on store credit and I laugh in the face of the cashiers when they ask if I would like to donate the change. I just bought donated stuff. They make 100% profit yet want you to donate more. Talk about greed.

Me and my husband used to frequent Goodwill when they first opened up and used to find great buys and felt good about helping out a good cause, but lately this company has become greedy and ugly. The prices are way too high for things I can get cheaper at a retail store brand new. Also we have purchased items before and have come back to pick them up and they had been sold to someone else. This is wrong!!! This place used to be wonderful. Now it has turned into every other greedy corporation. And I seriously have my doubts that all the money they make goes to helping people anymore. So sad it has come to this. I thought they opened to help poorer people? Well now you have to be rich to shop at Goodwill!!! They are not helping anymore. They are hindering. If people stop donating the prices would go down. Find someone on Craigslist or a homeless shelter to give your items to. We need to teach goodwill a lesson.

Goodwill is now setting their price structure to eBay value to their customers. Goodwill takes donations from people's home products, which are given free, and has someone research the items like on an Ebay site and structures their pricing by what it's going for on eBay. I know because I enquired of how some their books are priced differently and I was told by one of the workers there, that they price check to Ebays, and other sites to get a price for selling. They don't test the electronics that are given to them but they mark up the price. I have gone to several different Goodwill stores and none of their prices are alike. I went to one in Houston and the prices were like shopping at Marshalls just because of the name brand. I will not use Goodwill services anymore because I feel that something fishy is happening.

I am a customer in the store up till now daily. Manager Heather was called to register for price check on my item; the price had fell off in my cart. I knew it was 199. When coming, she look at item and look at me like I was beneath her and said "give it to her for 299" this time as she glared at me then look at cashier as if she could eat her alive for even calling her. This same manager stop another employee cashier at next register and says "I get so tired of customer taking off prices". I know it was said for me to hear. Well they just lost my and my friend's business. I spent on average 200.00 to 300.00 week there.

People donate to Goodwill thinking they are helping the needy. Goodwill is own by one person and his idea of helping people is to hire people to run his stores, auction site, etc. That what all stores do. Yet doesn't cost him anything for his stock. Used to you could get things really nice things cheap but not anymore. They are asking eBay prices. These are donated items yet they are getting close to top dollar and some cases more because there are a lot people still thinking they are helping the needy. They need to wake up, they are helping one person to be a billionaire. P.S. And now he wants everyone's spare change after you already bought stuff that he gets for free. IF YOU DON'T BELIEVE ME LOOK IT UP.

Goodwill online shopping is overcharging for shipping to make more money. This is unfair and getting out of control. All we want is to be treated fairly.

I worked as the store manager for a year and a half for one of the four stores in their geographic region. I had graduated college with distinction and was an intern working very hard in the Employment Development Services Program before I was even given this position. The company's mission is to improve the quality of life for people with special needs, disabilities, and barriers to employment, through, education, job training and the power of work. I fit into this category in that I have a disability and have a criminal record from twelve years ago that they were aware when I was hired, that would be considered a barrier to employment. The mission sounds lovely but in reality "GREEDYWILL" was much more interested in how much money they could make and how fast people could work and produce so they could get things out on the sales floor to sell.

The regional manager Peter ** had me arrested. Said I was stealing. I am a Goodwill fan. I go everyday and because of that, I was suspicious! I sell clothes online Facebook and had some in my bag. Never thought nothing about it. As I was leaving Goodwill and about to put my key in car door he runs and leaps behind me. He did circles around me so I could not leave. Took me into this little office and took my bag and dumped it out. Said he had been watching me a month. Said everything I sold on FB was stolen. Had me arrested. The clothes in my bag had no tags. No nothing. He treated me poorly and broke a lot of laws. Now I am looking at jail time. They should have to show you their evidence against you.

I purchased a vintage Amethyst ring. The title of the ring was 18 gold karat but under description (little letters) 18 gold filled. Only two pictures without much description. All my friends told me the ring looks very fake so I tried to return but they told me I could not return it. I am a teacher and I tried to explain that to the manager. Work hard, and very busy everyday. I took it to an antique jewelry store located in an antique mall located in Second Avenue between 55th and 56th Street in NYC. The ring is not a vintage, it is not an Amethyst, is glass, and their marking is so blurry and hard to read. Its value is $10. They charged me $19 dollars for delivery and handling of the ring. Total cost was $277.11. Goodwill manager does want to admit that she probably made a mistake, and just said, "Is yours now."

I have shopped online at Shop Goodwill since they went online. I haven't always won an item, never paid much attention to the bidding process. Last week I found something that a special needs woman would. This time I paid attention. I was watching the bidding process. No one had bid for three days, which was my bid. I was over my price that could be seen by the public, but I actually had put another $3.99 just in case! The last 4 seconds a bid of $4.99 over the shown bid popped up. The probability of that being an accident is NONE! There is someone on the inside out bidding people! That is a shame, especially for the woman I know (not a relative), who cried when I told her she wouldn't get these items! I sent an email to Goodwill. Only got a form reply explaining how the process works. I already know that, let's cheat an intellectually delayed woman!

I have observed that the Buckeye, Arizona store consistently re-tags merchandise. This re-tagging changes the color of the tags during the week that a particular color tag is eligible for 1/2 price and $1.00 day savings. I live in the neighborhood and visit this store almost daily. I personally watch them remove racks full of clothing, shoes and linens, take them into the production area and then return them to the sales floor with the new color tag. I don't know if this is illegal or even corp policy but I do feel that this is dishonest business tactics.

Took a brand new office chair to Georgetown, TX Goodwill store at 6pm on July 27 by mistake. Discovered the mistake and returned to the store at 9:30 on morning of July 28 to take used chair. Was told new chair had been sold!!! Ask for manager and permission to check in receiving area and was told I could not go in there. Even offered to buy the chair for whatever they would be charging for it. Decided that some employee of Goodwill is enjoying a brand new office chair. No more goodwill (bad will) donations from this house and will encourage others to join us in donating to honest charities and not a privately owned, for big profit company!

I don't know what is going on with Goodwill, but they are not living up to their beginnings, their roots. They were started by a Methodist minister to help handicapped people learn and train so they can get real jobs. Now, Goodwill is only about money. They are not a charity, they are not a nonprofit. They lie constantly - they tell people they help students, get jobs for people, improve lives. But their corporate executives make at least 1/2 a million dollars each. One CEO in Portland Oregon was making $900,000 a year and the City of Portland told him that is not acceptable for a nonprofit charity. So his salary was reduce by 25% and he is still making a half a million dollars a year. It is true that Salvation Army CEO makes about $25 - 50,000 a year and he gets a place to live, like an apartment, and maybe a car...the rest of the money does go to the Salvation Army homeless shelters and soup kitchens.

Goodwill's corporate greed has reached a whole new level when they took all the decent merchandise out of the reach of people who really need it and send it to their online auction site to get more money and only leave really poor quality garments in their stores.

I place my purse right in front of me on the shopping cart. While I turn to look for a sweater on the dollar pile, my purse was taken. I called the manager and they didn't do anything about for close to 30 minutes. They were skeptical to call the police. Like the manager didn't want a do it. Asked me twice like they were afraid. Finally the police arrive like 45 minutes later. When I came home that was late around 6 because got my keys and everything else on my purse.

A new GW outlet just opened near me and was so excited to have a choice from the over crowed and rude customers from the previous one I shopped. I too noticed that the prices started getting higher and higher. My first trip to the new outlet I purchased some bowls, salad plates and dinner plates. The posted sign said dishes/glasses .25 cents. The cashier charged 50 cents for each dinner plate. I pointed out the sign and she told me they were more because they were larger and some things are not posted. This happened time and time again at the old store I shopped. The cashiers just make up prices on the spot. How can GW get away with charging higher than the posted price? Retail stores can not do this. I will start shopping and donating to the Salvation Army from now on.

I am an avid online shopper of auction sites. I enjoy shopping on Goodwill's auction site but have the same complaint as many. Their shipping prices are greatly inflated. In the past I have sold a few items on eBay and in shipping those items I never had to charge the exorbitant rate that Goodwill charges. Many times you pay more for the shipping than you do the actual item. I find it slightly offensive and disheartening that a non profit organization intentionally overcharges consumers in this way. I once saw an item with a shipping charge of over $100!! Wow!

Where do I start? Here is the thing about Goodwill, everyone thinks I will help out people if I donate to Goodwill but in fact they don't help anyone. Their slogan is that they help people get jobs. Now think about that for a min, they make tons of money off free stuff you give them. Well, ya.. that's going to make jobs for people but they do not, I repeat, they do not help anyone. I have read a lot of reviews and everyone complains about the service. The reason why is almost half of them are on probation or just got out of jail that is who they help not homeless people, not kids who need help, nothing.

Today I went to Goodwill on Bird Road/Ludlam Store # 6016 in Miami, Florida. Everything in that store is overprice by at least $3.00. I specifically bought a White Stag skirt that was mark at $6.00. Now White Stag is not a designer skirt and the skirt was not new either. I do not know how they get away with overpricing the items in that store. That store higher price than the store on 8th street. Also the attitude of the cashier is so bad That the manager had to apologized. I am sure many people are looking for jobs in the area.

Not only have I shopped in thrift stores for years, I have also worked in them and I cannot believe what has happened to Goodwill stores... Outrageous prices on obviously very used merchandise and even marked higher than some of the retail tags left on the items! The resellers raid the new items brought out each day to the point of almost becoming violent with customers over it... Pathetic and nothing but greed. Please people, give some of the other thrift outlets in your town a try until you find one you are happy with and stay away from these greedy, ignorant rip offs.

I began working for Goodwill as a hanger. My daily quota of pieces to be hung started out as 650. It has lowered to 550, because of the ever constant changes being made. We are no longer allowed to hang anything low end like Walmart brand, Target brand unless with tags on them. Even good brands like Dickies, Arizona, Sonoma, Isaac Mizrahi, a famous fashion designer contracted with Target, cannot be hung. Only Abercrombie, high end stuff like White or Black, Ralph Lauren, Alisport, etc. can be hung and counted. Because of these changes, we can rarely make our daily goal anymore. We only get a bit of donated textiles a week to accomplish this feat and by the week's end, we are out of clothes completely.

Has anyone ever been injured at a Goodwill Store? I was injured last year. While sorting through a toy bin a broken toy's super-sharp, pointy spring went through my finger and hooked in like a fishing hook. Although the manager at the store called the ambulance, as I was feeling light-headed, and the EMT recommended I go to the ER because they cannot remove anything like this, my claim was denied because I cannot provide a picture of the injury. Goodwill Industry insurance provider said they are not responsible to provide proof -- I am. I requested a copy of the incident report that the store manager said she would do. I have provided a statement of occurrence/incident and billing statement from hospital last year. I don't know what to do other than seek legal advice. Wow, I never saw this coming. Please, please, please be aware and ever so safe in digging through those toy bins to get the $2.99 bag bargain. Not such a good bargain after all!!

Beware the auction site... Watch your shipping prices. I won an item $23 they charged me $55 shipping + $1 handling.

Went Goodwill shopping. Went to a few goodwills and every one I been to is way overpriced-- so overpriced it quite upsetting. I mean they are more expensive than a regular store. I think am going to find a new thrift store. Hate to say this but hope they go out of business because they are really ripping people off. For example I seen on the shelf a half a bottle of body wash with a sticker for 1.99 not a full brand new bottle but a used half a bottle. When I saw that it just made me so mad at how goodwill take advantage of people nowadays. If you're a thrift shoppers my advice is stay away from Goodwills.

Can't believe that they put a huge price on items donated from Target. Also, have been in line to purchase something and there was a person in front of me with duplicates of the same item but priced differently. They were two pairs of Converse shoes, donated by Target. One said a different price than the other, and the manager was called up and refused to make both the same price because different pricers put different prices. I was appalled by this. Goodwill does good work for those that are disabled, but those that shop are sometimes not treated fair. I feel that prices should be set, no matter the item. They are donated for pete's sake!!!

Klamath Falls Goodwill has the worst and rudest manager. She treats her employees like crap. She belittles them. She yells at them on the sales floor in front of customer and other staff. She’s a gossiper. She gossip about her employee on the sale floor. She does not care who hears her. She's not only mean to her employee but to customer. She talks so rude to customer. She tells them if they don't like the price then go shopping somewhere else.

My experience with Goodwill stores are overall a good experience. I've always looked at shopping like a treasure hunt. I've been shopping at my local Goodwill 3131 S Oakes Rd Sturtevant, WI easily 2-3 years now. I've always had fairly consistent times when I shopped and have met several people throughout the years. I've always heard stories about Goodwill employees "tipping off" certain individuals, but never wanted to get caught up in the drama surrounding the store and the "regulars."

The prices in the "new" Fargo, ND location are way out-of-line... too high. We complained to the manager a few months ago and all she did was shrug her shoulders. Why pay full price + retail money for used items? They are supposed to be generating sales by deep discount to the public where they get their free donations. They pay NO TAXES as they are a charity. Greedy. The greed set in.

The outlet store is so much fun. I can find a lot of great deals and lot of treasure hunt is so much fun but the staff awaiting line constantly and they are so slow they only have one line during the busiest hours. A lot of the workers are so lazy. They're outside smoking cigarettes when only one person is in line. This is like this almost everyday.

First of all let me say that I have been shopping at this location since the store opened. I have been a customer of Goodwill since the 1970's, and I see that the place is continually going downhill and no accountability with management and employees. And irregardless whether this is a thrift store or Macy's, your people need to leave their issues at home, and maintain proper control of patrons whose behavior is out of control behavior such as blocking aisles with baskets, or purposely snatching items by your hands, in the immediate area that you are shopping. The cycle at this store is that periodically they will blast their music at an incredible volume, and if that is not enough it will be a radio station that has a majority of songs of negative content (blame, and whine type of lyrics).

Today is the memorial day and so we decided to bring our boxes of old clothes and other stuffs for donation at a goodwill store. We went to its auburn branch. Donating our old stuffs is something my husband and I have been doing to help others in a little way. There was another car ahead of us that was unloading a couch and a staff named ** was helping him, but he looks not pleased with what he is doing. We did not know the process if we will just have to unload or what, so my husband and I started unloading the boxes of clothes, then all of a sudden this ** yelled at us, and quote "put that back to your car!" My husband and I looked at each other, we are confused. Why is he asking us to put our donations back to our car?

My local Goodwill no longer sells its donated jewelry in its store. I have to bid on an auction site but their policy is whoever gets it first. Selling donated items that way is against their own policy and donated of jewelry are not informed where their items are being sold. I didn't have first come first serve.

First they used to have color tags half off. All of a sudden the prices increased and the color tags special disappeared. I would like to know where this money goes.

Online is a ripoff. If you watch something then decide to bid on it, another person will bid that is from their store. I have seen this happen time and again. If you don't bid again, it will get resisted! THE SHIPPING FEES ARE ROBBERY. On top of that, they charge a handling fee! One store wants 4.95 per item. They are out of control. In-stores has become all garbage that is priced stupidly. Why would anyone pay 20.00 for a cheap jacket they can buy on clearance down the street from their house for 5.00? The stores are loaded, and I mean loaded, with plastic toys and kids clothes, and nasty old linens and bedding. Appliances that are old, old wooden bric-a-brac and dishes you can buy at the dollar store for a dollar instead of 3.99 at Goodwill.

I was hired by Goodwill. I was the job coach for the handicapped there. My job was to work with them so they could move on to real jobs. I found out that this was NOT the intentions. When one of the special needs people was ready to move on Goodwill did not want me to do this! They discouraged me giving good reports about the people who were ready. They are just using them for tax credit. I was let go because I would not doctor the reports. It broke my heart.

I had a question about an item that priced extremely high. The cashier became angry because I asked for the manager. When the manager arrived, he was furious because he had to stop doing nothing. He refused to lower the price. He became so hostile that, I was told to leave for questioning the pricing. He started yelling and positioning himself to confront me. I thought he was going to hit me over asking a question!

It has happened twice. One of the Comm. Ave Store staff (I believe she is a Russian) just rises the price whatever she wants when you are buying the goods. It is so unfair.

While I don't often go to Goodwill stores, I do spend a lot of time on their online store. My problem is the shipping charges and the handling charges. They are absolutely ridiculous! You can win a auction for a $5.95 wallet, but will cost you $14.05 to get it to you. Come on Goodwill!! Do something about this. I will go to other sites now that are fair. You lost me as a customer.

Like many others here I remember shopping at Goodwill "back in the day" for good buys on clothing and vintage items, and occasionally finding something really cool. Shopping there was fun, but also a lifesaver for many needing basic items. I remember going through vinyl record bins and finding a handful of cheesy music and occasionally something good for 50 cents. Those days are gone. The records are universally garbage, scratched up, and now $2.99. Actual record stores don't price their garbage records that high. The prices don't reflect that the items are usually non-working, obsolete junk. They price things as if they were new and working. There is a 30-day return policy that is good only for in-store returns.

I work at Dearborn Goodwill and I was excited to be a part of a great corporation. Myself and co-workers are constantly not given the tools to perform our jobs accurately. We were not properly trained and now a manager is trying to systematically fire employees because of not making sales. Constantly working in an unsafe environment, improper equipment given to us, no lighting to properly see our work station. Verbal harassment and no support from Manager when asked for essential work tools such as hangers, etc. We need interventions at this location. We have not been given the opportunity of proper training for our positions, and before we had 2 weeks in, we have been harassed and constantly told on a daily basis that we are not making the numbers. However no one has showed us how.

I went to Goodwill Hampton VA been many times. I go to the Outlet side and this was the first time I have run into this. I filled my basket to check out and had the manager take an item from the basket and say he can't sell it to me it's a mistake then walk away with it. It was nothing more then a network card for a laptop - not worth a whole lot but I spent an hour digging this out from the piles of garbage to have them take it back because they deemed it worth more than .59 cents? I thought this was the whole point of the outlet side. I tried to complain but he said he was the manager and he didn't really seem to care that not only is it bad business practices but also I believe illegal to offer something for sale then refuse to see it to you. Gee I wonder what else they take from people. I tried to call the 1-800 number on their website but it doesn't even go to Goodwill. Not a happy shopper.

At the stores, you can get a fair price. Each store prices differently and there are still bargains for people like me who live in the SF Bay area and spend 80% of their income on rent. Recently I decided to try the online store and found very decently priced items. I managed to find 3 things worth bidding on and bid what I thought would win the auction, yeah right! People are way over bidding on items on the site. I crossed referenced things on eBay and on average they were 20% overpriced. I could understand if things were refundable but they are not.

I'm a mother of two small amazing children and I'm disabled. My family is on a budget - we are a struggling family and I shop at the thrift stores. I've donated many things as well which thrift stores get for free. Why is it so much money - we are poor.

As a long time user of the auction I still kick myself when I win an electronic item knowing that it's about 90/10, 10 percent being the likelihood that it will actually work. I love it when they say things like untested (yet all they would have to do is plug it in). Or a battery operated item is untested because I don't think they go through the trouble of trying to check it, it's a miracle the BBB doesn't go after them. I would think there are 100's of upset buyers. They have an item for sale now that they claim is an antique cheese grater. It's actually an intercom speaker cover. Buyer beware, if you bid high $$$ for electronics, be prepared to be disappointed. Once I bought 10 Blu Ray DVDs only to receive 10 empty cases. Nice!

Been shopping at Goodwill Cincinnati stores for years. Last six months or so, the pricing has been increasing to the point of being ridiculous. They have half off sales one day weekly but if you are not getting the item half off, then you are paying new retail prices in many many cases. Why bother shopping there at all? Half off days are very picked over so I am going to have to forget these stores. Hopefully others will let them know they are hurting themselves and not helping anything.

I went to the St. Charles Missouri Goodwill and nothing is divided by size. All the short sleeve shirts are together. All the pants are together but not divided by size. It makes it really hard to look through stuff because you have to look at everything. This is the first time I have seen this. This needs to be changed. On the plus side, I bought an Ann Taylor blouse that doesn't appear to have been worn for $3 and the employees were friendly.

Had really great donations to deliver to Goodwill on hwy 6 south @ Westheimer this morning. I pulled up and some dark black person from inside tapped on the door and told me he wish that I didn't leave the donations. Wow! Really! I donated at another place down the road with no problems! Give no stars!

Ohio Valley Good Will Store #9017 1161 E. Main Street - While checking out my purchases at the checkout counter, I noticed I was overcharged for a child's used red badminton racket that had the price marked down from $4.00 to $2.00. When I saw I was overcharged, I told him I did not want the item for over charging me, when clearly you could read that it said $2.00. He told me "No, it says 4.00!" When the manager was called, I told her that the racket was $2.00, not $4.00. She told me "No, that looks like a $4.00 over the $2.00" and proceeded to take the racket! Since when does Goodwill take a used bent child's racket and UP the price on it TWO MORE DOLLARS!? I clearly saw that the racket had a TWO OVER the FOUR!

I have shopped at the Goodwill stores for over half a century. Donated the same. Have patronized all the stores in the area, including Everett Mall, Alderwood Mall, Edmonds. While I've donated items ranging from a 50 year old solid teak hutch, which others sell on craigslist for @2,000 etc., I've never been so appalled to see how minimum wage employees are treated so poorly, and managers march around barking orders.

I went to a goodwill last year in selah washington. I bought a couch. Cheap for $35. Just to get me by. 2 months later I got a new couch and hauled this old couch back to redonate. The receiving guy told me they don't accept crap like that. I said "I bought this here two months ago." He stated "No you didn't." Also the prices are more than Walmart...filthy unattended kids. I quit going there and quit donating. I can't believe their attitudes. No more.

North Olmsted, Ohio Goodwill. Denies sale if cashier or manager thinks my thing is priced too low. This only applies to people who they know sell on eBay. Then if you say anything, they lie and turn the blame on the customers. Corporate is no help and won't do anything for you. They condone customer dissatisfaction apparently.

I enjoy shopping with my local Goodwill and online. I have spent thousands online, and generally have good results with the items I receive. On three occasions I have received a product that was not as described. With two of the items I received a return shipping label and was promptly refunded including shipping and handling. The third item was a camera from the North Las Vegas store that was described as a GoPro Hero 3 camera. When I received it, it was a cheap camera for mounting on a helmet, and nothing like the product described. I was told that as a one time favor they would take it back, but I had to pay to ship back. I did receive a refund but not for my return shipping.

I was at the Tukwila WA Goodwill store. Someone stole my wallet from my zipped up bag, while someone else was talking to me. What a fool I am! I asked the manager to see the video from their security camera and was told that only their security person could do that and then he would get in touch with me. I have been calling repeatedly. When I called yesterday I was told the security person was reviewing the tape and would contact me.

Goodwill will continue raising prices until we the customers spread the word and stop shopping! Items that used to be $3.93 & $4.94 are now $5.95 & $6.96 (that is $6.00 &7.00 dollars) for clothing that are used/old/outdated and in many cases damaged! The same goes for furniture/appliances & electronics etc. Pots & dishes/glassware beat up/dirty & damaged. As long as we the customers allow them to do that and continue to shop and pay these prices, they will continue to rise! After all the executives of Goodwill want to continue to get increases in their bonuses!! Salvation Army has wonderful stores with far better prices as well as better merchandise!!

Goodwill Industries of the Inland Northwest #205 Spokane, WA - Have done on-line business with S.G.W. stores for many years. Have had problems before and almost without exception was treated fairly. That seems to be no longer the case. However, as so many businesses do, the more successful they are online the less they seem to care about the ones who support them. I guess they think it doesn't matter since more will come in. So BEWARE. These people WILL steal from you, cheat and lie to you. They sent the following email to store #205 when I received my binoculars that are totally useless. Not a single picture or word mentioned or showed any of this damage. The listing said; "This item is previously owned and shows wear but all the optics and focus appear to function just fine." But they didn't say the only thing that DID work was the focus. I will show some of THEIR pictures and some that I took.

I live in Alice Texas. I live on a fixed income Ssi and SS. I go to Goodwill to buy clothes and maybe some household articles if the price is right. But lately the prices are ridiculously high that not even I can afford it.. I bought a pair of pants 7.99 and of course it was taxable. I get home, when I take them out of the bag I find that the zipper has a glitch and I can't use them, so I take them BK the same day. Maybe no more than 35 mins after I left the store, the cashier was the same lady that had cashed me out earlier.

I have been shopping Goodwill stores usually to purchase furniture to refinish and make a little bit of extra money on. I recently have found the prices to be so high, that I have now given up shopping there and will start going to more auctions and garage sales. When I go in and find an old table set (wobbly legs) with 2 chairs for 200.00, I was shocked! I would have paid maybe 20 for it. It's been like that daily now for over 4 weeks. Hard to find a good deal anymore. Very disappointed in the prices, but love the people. Unfortunately I can't shop there anymore, and won't waste my time. Please realize that we all know you have to make money to keep the store going, but also realize we come there for a bargain. Otherwise, I'll wait for something to go on sale and buy it brand new- your prices are as high as the regular stores!!

I recently began using Goodwill's auction site and it is blatantly obvious that they are shill billing. I don't think they are necessarily trying to be too discreet about it. I have watched auctions for a week without one bid and the moment I bid, another bid pops up outbidding mine. And, (this is the "obvious" part) most of the bids have been for just a penny over mine (which I purposely make very odd numbers and try never to repeat). More so, some of the "mystery shoppers" shill bids have been the exact bid amount that I had placed on a similar item (with the same seller). And, the shill bidding accounts always start with a letter and end in a number. Now, I realize that many people use a name followed by birthdays or special numbers for their User Names and IDs but there is a pattern to the shill bidders accounts.

I was shopping in a local goodwill store. I've always had a problem with prices at goodwill stores. But I've gotten past that. I had several things in my buggy when I noticed a small kitchen appliance for sale. It was well used for sure. And how do you know how long something is going to work right? The price tag read $49.99! And this was a famous brand. But come on! Fifty dollars for anything at goodwill is nothing less than greed! Needless to say, I left my buggy with the items I thought I wanted without purchasing anything. I will not shop goodwill again. And I will tell everyone I encounter about the ridiculous pricing. Good going goodwill. And GOODBYE.

I went to buy a few things since I donated a week prior. I found my chair and bed I donated for 79.99 - not worth that. I had hoped to help a needy family. I found a jacket I liked color to give my kid. Jacket had faulty zipper, torn pocket and stain on lower arm. However I looked at price, 22.00. "Are you joking?" I ask sales rep. She said, "Oh it's cause it's a 50.00 jacket." You paying for name, I looked on NYC website, 31.00 for same jacket. To repair a zipper in and have sewn would cost at least 15.00. Come on people, this store suppose to help poor people, not rob them. This stuff is donated to help others. Then we bought a big screen TV, she plugged it in, had static, she said it will work on cable - got it home, doesn't work, out 69.00.

I just left one of your stores in Springfield Oregon. I took in a pair of shoes my husband bought a week ago for exchange. I found other items that I purchased. As I was leaving the store one of your sales associates ** came up to me. He told me that I was not allowed to come in to the store or any other Lane County Goodwill and if I did I would be arrested. I asked him why and he would not give me a reason. I have never been so insulted in my entire life. I have been shopping and donating to Goodwill my for most of my life. I donate almost on a monthly basis to Goodwill. My mother in law and I go on weekly shopping trips together to Goodwill every Sunday after church.

I used to donate to Goodwill all of the time. Not any longer, though, I go a bit out of my way to Salvation Army or ARC with donations. If the information is true about management and CEOs salary, and from what I have researched it is, they should be ashamed. Also, the stores have very little to chose from as of about 6 months ago, and the on-line auction prices are outrageous. Please support the other, more apparently worthwhile organizations that truly help at-risk, or lower income individuals and families. And I hold nothing against the actual workers there, they get paid poorly and put up with a lot of crap from shoppers, as well as, their management.

My wife and I have been donating to them for years. I will not ever again. We were cleaning out my father-in-law’s basement and found a bunch of film cameras. I used my expensive digital camera to take photos of them. One morning, my wife got up to take the cameras to goodwill just to get rid of them. She accidentally grabbed my $2000 camera and donated it. A week later we realized what happened and called them explaining that we wanted it back. My wife found it for sale on their web site. I know it was mine because one of the photos had the serial number.

I was in the Goodwill at 4816 Boiling Brook Pkwy in Rockville and it was categorically the worst shopping experience I've had in my entire life. I should preface this by saying I frequent this store on a regular basis and have had absolutely no issues. I'm writing the review because of the way the situation was handled. A certifiable crazy woman entered the store and was obnoxious and talking at the top of her lungs. The manager asked her to pipe down and she refused and was abusive towards her. I told the woman that she was loud and calm down because we typically don't have this kind of problem at this store. The woman response was to call me all kinds of "black ** , etc."

I was in a Lehigh Acres FL Goodwill yesterday and while shopping heard banging and children's voices in the next aisle to me. I looked around the corner and saw 3 Hispanic kids sitting on the floor trashing the sporting goods section with things all around them and putting on helmets and roller blade skates and playing with some kind of electronic game tablet taking it apart.

Recently a friend of mine was assaulted by the store manager and her husband while shopping in the Goodwill Store in Fort Dodge Iowa. I sent a complaint to the Goodwill headquarters in Sioux City Iowa and an employee there by the name of ** responded to my email and basically stated that I am no longer allowed in their store. I was even present when the assault happened, but this is how Goodwill and their representatives treat customer complaints. They kick you out of the store for something their employees did.

I was at the Helmer Rd location in Battle Creek, MI Goodwill to make a return. I lost my receipt but needed to return a large appliance with the store tags intact. Manager was called and acted condescending and all but called me a liar because I didn't have my receipt and saying I didn't purchase this item for what was clearly printed on their tag. She tried embarrassing me out of the store, refused giving me a store gift card and when I finally wouldn't budge on the return she ran to the back of the store where I overheard her say to all other female employees to not put anything else on the store floor till I left the building so I couldn't shop very well to replace the $50 item I was returning.

I worked for Goodwill for over five years. Putting up with abuse from more than one boss. Even eventually filing a claim against my boss. They brushed aside like it was nothing, like I was nothing. Ever since then they tried to get rid of me several times. Goodwill does nothing to protect their employees. After over five years of employment I got injured at home and had to take a leave of absence and they found a way to fire me while I was on disability. Also causing me to lose my insurance during a time that I needed it most. Being that at one point I was their assistant manager, I know how they talk and try to get rid of people. I was scared it was going to happen to me once I got hurt since I knew how they were and sure enough it did. And I watch this happen to many good employees over the years, not just me. They are the worst company ever to work for. So many scandalous situations, it's unbelievable. Worthless company!!!

I called the Bear Valley store to inquire about a New Twin Mattress. I was quoted a price of 130.00. I rented a truck to pick up the mattress and when I got there it was about 5:15pm. They close at 6:00pm on Sunday. They told me that they haven't had those in stock for quite a while. I said I just called 30 mins ago and was told they had them. They said the cashier gave me the wrong quote. I said you should honor the price since I was given that price and rented a truck to transport it. They pretty much said too bad. I told them that this was a donation as well and I think they should honor the price. I was told no.

I've been seeing a lot of complaints about Goodwill. The problem basically comes down to that they are not a total non-profit company. Their owner makes billions, CEO makes millions, and managers make tens of thousands, and the regular workers make little. Other problems are that this company was supposed to be an outlet for poorer people to shop and be able to afford to shop. Which is not the case anymore. $20 coats that were $20 at walmart? Prices are close to retail now. It's a USED store, their pricing should reflect that. They are going to price themselves out of business eventually when people start to shopping elsewhere.

I hadn't been to Goodwill for a few months, so I decided to stop by this morning. I was pleasantly surprised to see that they rearranged everything. Well, that surprise didn't last very long. I saw a Garmin GPS in the glass case, so I asked to take a look at it. It appeared to be in "like new" condition, so I purchased it. As soon as I got it home, I took it out of the box and plugged it into my cars lighter. It wouldn't turn on. I went back to Goodwill and asked the manager if they tested electronics before they put them out for sale. She said, "no", items are sold "as is" and there's a no return policy.

Beware! The online Shopgoodwill stores are making more on the postage than on the donated items they put up for auction. Since FedEx and UPS have changed the way they calculate shipping charges (Jan. 2015), the Shopgoodwill.com sites are using "Dimensional weight" to charge postage. Shopgoodwill now applies an arbitrary flat rate for your shipping cost and add another $2.50 to $3 for handling.

I was shopping and I realized that the color of the week (green) for this week was being removed. I was told by several associates that the color changes tomorrow (Saturday). Not true. Color changes on Sunday but regardless today is Friday. When I asked the manager she told me the racks were too full. When I asked why the color that was on sale she told me they had no merchandise in the back. Do I look stupid? I could understand if it was any other color but the one that's on sale. Not cool to lie but worst to cheat the consumers. I left upset.

I cannot believe how Goodwill is handling my situation! On Valentine's day, I was shopping in the Dublin store. I sat my glasses next to my belongings to try on some glasses and when I turned around, my $300.00 glasses were gone. I asked the employees for help, but they didn't seem interested. Long story short, they sold my property to someone else for 2 bucks!

I AM IRRITATE!!!!! I found out about Shopgoodwill.com and I got very excited because I have, and still do, contribute to Goodwill, but they must do something about how this site is ran! I created an account and started bidding on items. I purchased many items that I loved and was happy to do so assuming it is going towards Goodwill and its mission. During 2 of the auction I went on vacation then returned to find my account disabled, I thought that it was weird so I emailed the contact information on the site. I emailed Shopgoodwill in November 2014. 3 weeks went by and I still did not get a response from Shopgoodwill so I simply decided to create another account.

Goodwill Store and Office are nothing but a joke, thieves and liars. They brag about they sell at the stores where you can get the same item cheaper elsewhere. Not to forget the stuff Goodwill sells, it's all free. Worst of all taking advantage of disabled employees and paying them less and below wage standers. Goodwill should be sued for every penny they worth "55 Million" and shut them down.

After spending $47. at a GW in Littleton, Co, we came home and found 2 items in a cellophane bag were broken. We went back to the store in the afternoon. My husband brought the bag and a receipt to a cashier. It was the wrong receipt. He went to the car to retrieve the correct receipt. While he was in the car, I overheard 4 employees accuse us of stealing, of that not being the correct bag, and saying they were going to review the camera tape. When my husband returned, I told him what I had heard, he told them keep the item because of the insulting way we were treated. We left the store, they have our receipt and the item. This is how we were treated for a $2.00 broken item return. We will never go back to that store and will also tell our picker friends.