Goodwill Store Reviews

I’ve been a loyal Goodwill shopper for years. I loved the thrill of finding hidden gems and genuinely believed in their mission to help people who can’t afford retail prices. Lately, though, I’ve walked out empty-handed and frustrated more often than not. The pricing just doesn’t make sense anymore. This is a secondhand store—items are donated, not purchased—yet I’m regularly seeing price tags at 50% or more of the original retail price. I’ve found items with the original store tags still attached , and Goodwill’s price was basically the same as buying it brand new. I’ve even seen dollar-store items marked up to $2.

Regardless of the order of the color tags, if they go from oldest to newest, it seems Goodwill might be pulling a trick on customers. The day before the weekly color tag hits the floor, they remove those items and put out all the other colors so shoppers end up paying full price. I’ve seen it happen, and a few employees have confirmed that’s how it works before the new color-of-the-week is displayed. Buyers beware—you’re probably not getting that discount. Next time you’re there, check how many color-of-the-week tags are actually on the floor.

Goodwill used to be a place that you could go to find cheap deals on clothing and shoes if you cannot afford to go to retail stores. Now, Goodwill is charging ridiculous prices for products that they receive for free. I understand wanting to try to raise money for disabled, veterans, and things in those categories. But charging $40 for a used pair of Nike shoes that are dirty and have spots on them that could not be cleaned is totally ridiculous. I could go to Burlington, Ross, or Marshalls and get brand new clothing and shoes for less than the prices that they have there. My wife and I used to like going to the Goodwills, and the Red Racks, but with the way that their prices are these days we refuse to go. Hopefully the right people will see this review and put the prices back to the way they used to be. Until they are I would not recommend anyone going to Goodwill or telling anyone to go there and Shop. I know that I am not!

This place and the resellers get to know each other and as most resellers stay all day they are one sided. They do not check bins correctly as I have seen feminine pads, condoms, diapers, broke glass. I wish I would have sued when I got cut. Bring clothes out wet stinky. ** Goods for uppity resellers. I was discriminated against as well.

As usual, today, Friday, blue tag 50% off, I went through my size dresses, shirts and pants, couldn’t find one single blue tag special. I mentioned this at the checkout, she said “oh, they’re mixed in with others, clothes, furniture, etc.” I could tell she wasn’t telling the truth. I googled my concern, this is a known issue. First, able people take over the disabled people’s positions, then the CEO makes over a million dollars a year. They take free stuff, make profit and whatever items left over, you sell it to China, they sell it back to us as junk products.

Goodwill is disgraceful. The prices are ridiculous. Greedy people and not very polite. My kids love to go there but I just buy from nike online. Same prices if not better. Goodwill has turned to shit.

The Goodwill is so unaffordable. They have store prices for used items. Whoever is pricing that stuff doesn’t shop and know about prices. Just because it has a tag on it doesn’t mean it’s worth a lot when it’s old and outdated, and the staff is so rude that I made my last day as 3/26. I’ll just go straight to the store with those prices.

The store in Southern Pines, North Carolina. The cashier said my wife of color stole a one dollar hat which she was wearing. The manager belittled her in front of other customers and refused to pull camera footage. My wife had to show old pics of her wearing the hat. I wouldn't shop here anymore if you care about social justice for women of color

I live close to good will on Nolensville Rd in Tennessee. Very disappointed today. I am there every other day. Manager refused to sell me the item cause the ticket was lost. Even though he checked the video that there was no one who pick it up and I stayed in the store for half hour no one came and claim this item. Total disappointment. This will be my last visit to Goodwill they way they deal with things

I can understand if you have to sell items to keep the lights on pay your volunteer employees and a person get home with a couple of items. They have bought like myself and found the price that I paid was double the price that was in the store when it was donated, that’s dishonesty I believe that the store I have been to makes most of their money, selling clothing and shoes. I can beat those prices by ordering at my favorite stores online I believe someone is pocketing money. That’s why the prices are ridiculous and sometime outrageous I won’t be going back to that place no time soon.

They changed their return policy and will not even give you credit unless it's 7 days after purchase... Used to be 30 days, and they wouldn't make an exception. Please boycott the business, it doesn't even support the community like it did in the past... Pure profits.

DON'T SHOP AT GOODWILL!!!! Go to Salvation Army. My husband went into Goodwill with a 3 month old Quad Cane. He accidentally left it there. When he went back the next morning the cane was gone. I explained what happened, they were suppose to look and call me back. NO ONE EVER CALLED ME BACK. When I called Goodwill again, they told me it had been sold. My husband's name was all over the cane. They sold an item that was not theirs to sell!!!! That is theft of personal property! Because Medicare will only pay for this every 5 years, we now have to pay cash for another cane, an out of pocket expense.

This store In Shelby, NC was a huge disappointment!! Especially having no dressing and no bags, I absolutely hate the fact that all Goodwills stopped with giving plastic bags. that's a big reason the store Is losing customers by droves!! Kinda like Cracker Barrel when you start changing thing that you will not want to come back, changed the prices, I just do not like it, not all! They seem to be trying to go more modern and it's just messing the whole vibe up and I starting to not want to even want to shop at goodwill anymore. Other than that today was my first day at this location and they still are following COVID protocols which Is ridiculous in my opinion. the older ** lady with short hair with glasses on that was at the cash register was super unfriendly, was extremely rude. I can promise you that I will never shop at that location ever again because of her attitude and that woman needs to fired immediately.

We went to a local Goodwill store yesterday and our purchase total was $26.52. We are old duffers and always pay in cash. When counting out change the cashier says "That's $26.55. We automatically round all orders up due to the penny shortage". Wife says I have exact change. Oh we don't accept pennies anymore. That's when I look at her drawer to see the penny compartment was half full of pennies! I called the manager on the phone and she tells me they don't use pennies due to the shortage. Now I KNOW IT'S ONLY PENNIES BUT come on people. In reality there isn't a "shortage" of pennies. There's Millions and Millions of pennies in circulation.

So unhappy with Goodwill in Scottsbluff, the staff are wonderful but the store is sad no senior discount, unable to return, no weekly color and price are ridiculous. High for a thrift store what is going on? I will drive to Cheyenne or Ft. Collins when I want to have fun thrift shopping.

Goodwill pricing has become completely out of control. I’ve shopped at Goodwill for years because it used to be a place where people could find affordable clothing and household items — especially families on a budget. Now, it honestly feels like Goodwill is trying to compete with retail stores. The difference is: Retail stores sell new items. Goodwill sells donated items that are often old, heavily used, or not in great condition — yet the prices are now comparable to (or higher than) places like Ross or Marshalls.

I had a successful bid and when I tried to sign in, my username and password was rejected as error. I notified Goodwill twice and received no help. I never had a problem signing in until I won a bid. Don't trust Goodwill online.

Goodwill… Let’s see here first off accept donations then turns around and sells them to the public does not allow the poor people, especially homeless and people that are visually obviously in need of assistance does not allow them to come and pick up donated clothing for their personal use instead workers at the register workers on the floor judge them follow them around, making sure they don’t steal anything (steel) how can you steal donated clothing intended for the poor that’s one thing the second thing is they receive donated clothing and sell it for almost the amount. It was originally sold for in department stores brand new? They’re not flexible on pricing. They don’t give back to the obviously poor people in need.

First, Goodwill eliminated bags. It claimed it was for "environmental concern". Nonsense. Bags that deteriorate when exposed to ultraviolet light have been on the market since the 1980's. This grifting CEO wants customers to pay for bags. Next, what's with this automatic rounding-up? It's done without my consent. There is no notice of this intent anywhere in the store. Now I'm forced to donate!

For the last five years or so I have been a Goodwill shopper. The last few years I have seen prices climb an outrageous amount. I routinely see items from the dollar store selling for twice the price. Other items that are damaged are ticketed at way more than they're worth and many instances of the same item being ticketed at different prices. And often see an item that is in good shape priced lower than one that is damaged. I don't know who is doing the pricing but they need help because obviously they don't know what they're doing. I know that prices have gone up everywhere but to me it's not even worth shopping there anymore. I'd rather put out a few extra bucks for new undamaged items. It really just seems like a rip off these days.

I will never buy anything from Goodwill again after seeing the manager at the North Augusta location writing up an employee who is missing time because she's having to deal with a dying parent! This shows an extreme lack of empathy and is disgusting behavior! Shame on you, Hannah.

I donate to GW and shop there all of the time. Prices in PA are ridiculous being that they get everything for free. I try to only buy items marked with the color of week unless I feel the price is fair which doesn’t happen often. My biggest beef is when they ask me to round up!!! Hell no. I don’t want to round up! I give plenty! Stop asking that stupid question! I done rounded up the day I donated!!!

Last week I ordered a 30 pound box of jewelry and it was a little pricey but I really wanted it for the surprise. I know that it was Goodwill because they are the only ones who have the blue box. Well now I can't get into any websites and I am extremely pissed off. I know it wasn't a fake site because it had different pallets to order and everything was sold out except for the 30 pound box of jewelry. I have not received anything from them telling when it will be here. If it doesn't arrive I will make sure that everyone will know that I was ripped off by Goodwill.

My elderly mother worked with Luis to provide pictures of furniture she was wanting to donate. All the furniture was in good condition and he approved the furniture, assuring my mom that they would be able to accept it. She arranged my husband and I to come from out of town to load the furniture and take the furniture to the Goodwill for donation, letting Luis know the day we would be coming (two days after their agreement). When we arrived with the furniture, Luis was off shift and the employees would not take any of it. The experience was incredibly off putting and horribly upsetting to my mother. SHAME on Goodwill for these actions and misleading my mother. This was such a disgusting experience.

This is specifically about the overpriced BOOK SECTION at GOODWILL In Albany OR. $15, $24.99?? For softcovers?! Worst store for price gouging I’ve been to, and I’ve been all over. I’m going to keep taking pictures of their GREED until they stop screwing their customers and remember they are a THRIFT store where items are DONATED! They are NOT a book store. Period. GREEDWILL needs to be held accountable for its awful, greedy practices and LOWER THEIR PRICES! Shame on you GREEDWILL! And good luck finding any sale color on books. You won’t.

I have been donating my clothing and food to Goodwill for 50 years. It is a shame when I walk in good year and see thing that have been donated and original prices were let’s say 2.00 and goodwill has them marked at 2.99. What a joke goodwill has become. Maybe new people at the top. Wake up I can see for myself your sales have decreased. Who in their right mind wants to pay 7 dollars for a smelly shirt someone wore. I go to goodwill and see the same crap and it’s so much stuff now because people are not buying like they use to. Goodwill is suppose to be a junk for deal shop like the stuff you get out of the garbage for free. I refuse to buy or donate and I am sure there is many more like me. My junk goes to the junk yard now and if people find it it’s for free.

I wanted to buy a DVD player at Good Will. I asked if I could return it if it did not work and the woman at the checkout said I had 7 days to return it and I would get a store credit for the amount paid for the item. I put it back & will not buy at Good Will anymore. Items are given to them and they put a stupid high price on everything.

I am not shopping at the money-grubbing Goodwill anymore! No cash taken at most registers! Do they think most of their poorer clients have credit cards? Are you a member? They asked! What?!? No dressing rooms! Who is going to bother to return something for $5-20? No one! More money in their pockets! No senior discounts! They have forgotten their purpose. Next thing you know, they’ll go out of business because everyone is fed up with their sorry excuse for a business model. Then no one benefits, including the CEOs! Ridiculous! You’ve lost a longtime customer!

My sisters and I have shopped the Goodwill for 10 years. It brought us joy to bond over our treasure hunt. However, in the past 2 years, there have been dramatic changes that are disappointing. They got rid of the color of the week tags and replaced it with lesser sales. The quality and quantity of the merchandise is greatly depleted. They removed senior and veteran discounts and reduced the birthday and point incentives. They don't even give you a coupon when you donate. Savers is capitalizing on all these negative changes.

I was shopping regularly at the Ocean Township store. Unfortunately, the store has changed considerably. Either lack of employees or wrong management. Every time I go in the display shelves are a disaster.