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I am an older lady. I went to a Goodwill Store near me on North Main St In North Canton, Ohio 44720 at about 3:00 pm on Tuesday February 26, 2019. The man who came out to "retrieve" my donations brought out a cart and waited there beside it waiting for me to lift the heavy items out of my car and put them in the cart myself. Not once did he offer to help. He acted like he was just there to protect the cart and not to help at all! Another lady pulled up beside me and he did not help her either. We both had to ask for a donation receipt as he hurried back into the store. Never again will I take any of my donations to A Goodwill Store again. I will go to the Salvation Army Store where they help you and appreciate the fact that but for your donations they would not have a JOB!
Goodwill has gotten very expensive. They base their prices on ebay trends, which isn't going too well. The same items are as always there. 60.00 for a old scratched up non brand receiver. Pyrex for 40.00. I change the prices and I don't feel bad about it. I would be more upset paying the advertised price. You should all do the same if you plan to shop there.
Government (IRS), Attorney General's office and Consumer Affairs all need to thoroughly investigate and expose the escalating GREED of Goodwill Industries. Investigate the tax records, the grants, the salaries of employees, "programs" they falsely advertise, their ridiculous right to charge SALES TAX on ITEMS THEY RECEIVE FOR FREE, the Ebay auctions, the insidious disposal of items in our landfills, the violations they constantly get away with by selling food, make-up, used medical supplies, etc. INVESTIGATE the entire entity and how it is the most giant slap in the face to its founder and its original purpose.
This "charity" needs to be shut down--millions of dollars are funneled into management's pockets as they hide behind their tax status as a charitable organization, helps communities, etc., etc., it is a disgrace that they patronize ADA, U.S. Veterans, etc., etc. They are running their stores like retail stores and infringing on customer's privacy and rights. Please get on this now, many, many people have caught on to what goes on inside and outside this organization and it needs to be stopped. Thank you.
I would like to add to the many many people that are disgusted with the pricing structure at Goodwill Stores. For years I have tried to save money by shopping at Goodwill. The prices have steadily gone up and clothes are somewhat organized by color. For what they charge they could afford to put them in some kind of size order who has all day to find jeans? Mostly the prices are outrageous for a thrift store which is most likely in response to the people that survive treasure hunting and reselling. I thought that was the point was to put people to work! Lots of people have little to no income for medicines and food for different reasons. This treasure hunting keeps them off welfare or worse from not getting meds they need.
GOODWILL I have seen what you throw out or send to recycle for pennies a pallet. There are so many other places like Savers or Park Avenue that truly just want to move their stuff and get money for their cause. Park Avenue puts whole store at .50 one day a week! Really need to figure out if you are a non profit or for profit seems like the latter. You have lost so many customers get a grip. Read these reviews. Success can go away with 600 complaints on one single site and most the same complaint.
In the past two weeks I have found several items that cost more at Goodwill and they do brand new. The most recent was a modern large cast-iron pan price to 2999. This item new target is 1999. Donate to the Salvation Army. They have started to change their pricing and put new labels on items.
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Every time I go to this Goodwill Store in Mt Pleasant on Ben Sawyer Blvd there is at least an item not priced and when you ask them to get you a price they have to send it back. I have seen people curse them out, walk out and say they lost a sale. I thought the point was to sell the stuff. This store is really junky and if you don't want to sell your stuff or get it more organized, just close the store and put something else there. Our other stores throughout the area are more together than this one, and employees are more friendly and helpful. Clean it up, get better employees, price every item or just close.
Just went to the Oklahoma City Goodwill store to purchase something warm to wear. Picked up a sweatshirt and the woman at the register said it was $7.99! Walmart has brand new sweatshirts for $5. Also their leggings were $4.99. Walmart again has brand new ones for $3.78 regular price. I asked the employees there why the prices continue to rise. They said they had opened up new stores and now were looking to compete with Ross stores. Makes no sense for used item donated for free. I encourage everyone to donate to the Salvation Army. Their prices are much lower, at $3.99 for shirts & most pants.
At my store in Georgia, on Sunday a different colored tag of the week means 50% off items with that color of a tag. Problem is I go in Monday mornings and you find very little of anything with the color of the week. I asked the sales clerk why I couldnt find any of that color and she said they pull a lot of clothes and put them in the back 'cause they have new stuff coming in. Sounds to me like they want you to pay full price instead of 50% off.
My father cannot afford new furniture. He's 88 years old and on a fixed income. We cannot afford to buy him new furniture and so off to Goodwill I went. There wasn't a couch there under 399.00. I also noticed that they came into luck of a Widdocomb bench, of which they were selling for 999.00. This is ridiculous. If you're going to put something like in one of your stores, I suggest you put it on a showcase of some sort and in a neighborhood where those more fortunate CAN PURCHASE to help the cause. Otherwise I have no other choice but to think you put such a high price on it so that people WOULDN'T BE ABLE to purchase, perhaps saving it for someone who works there. Goodwill's prices are not second hand prices. Your beat up floral dept. is more expensive than Michael's Craft stores inventory - how dare you. Needless to say - no couch for Dad.
Goodwill Outlet is where clothes are sent that don't sell in the Goodwill stores. Triple time rejects are sold there. In the San Bernardino Outlet today the security guards chased down a couple and made a huge deal of them stealing a jacket and backpack. What kind of Goodwill is that? The couple looked homeless and poor. Security grabbed the items and were pretty mean and rough about it. Come on, Goodwill, you can afford to give away third time rejected clothes to the poor. That was such a sad scene to watch. I gave three stars because I did have fun rummaging through the bins. The jacket and backpack would have cost about a dollar together. I wish I'd been paying more attention to the ruckus, I'd gladly given the couple a $20 and let them get some things they need.
I have a friend who works at store 044 and she has been very ill the past few days and she has no insurance because she is tight with money. She can’t afford to get meds or a check up so she’s trying to get better on her own. She was written up for missing one day for calling out. She has also been employed almost 3 years and has worked so hard towards promotion. She’s gotten all her training and certificates done and still nothing. They don’t recognize her hard work and have no sympathy towards her illness. They mistreat all staff horribly and it’s needs to be fixed.
I bought the Keurig at the 77532 store and was very disappointed. I am a senior citizen and don't have extra money. The coffee pot had several parts missing and was not useable. It would be nice if info about missing parts be noted so you could make the decision if you wanted to buy it anyway. Electronics is as is and cannot be returned, at note some part are missing. This article could not be looked at inside as it was taped down. The parts missing was obvious if you knew anything about the coffee pot. Try to be a little more helpful to your customers so they can make an informed decision. Thanks.
I have shopped, and donated to Goodwill for years. I, too have noticed, especially recently, that prices are rising even more. Every time I would go in, I would hear at least one person say "Almost all this stuff is donated". When being upset over the prices on everything. What finally did it for me, was the last time I went, I bought a shirt that had tags on it from a JCPenny store for $6.99. Goodwill sold it for $8. I brought it to the cashiers' attention, and she called up a manager. Of course, to no surprise, the manager says "we have no control over that". Wow, load of bs there.
Also, I don't notice a lot of things till I get home and really look at the clothes. They sell clothes that are basically unusable. From broken zippers, holes, and etc. I also noticed they charge a lot more for designs/style than just brand. This is why I quit shopping at Goodwill, and go to other stores like Gabes, or Roses, where things are a whole lot better priced, and brand new. Now, I donate things to shelters, where I know people are not getting ripped off.
Just to get this out of the way, I sell on eBay. I am the guy who goes to Goodwill and buys the things that nobody else will buy so that I can offer them for sale on a larger worldwide platform where people are looking for these specific things. These are generally items that no local customer just visiting Goodwill would ever purchase, often they are obscure and very specific items that no customer is going to just happen to need. In other words, 1 in a million people might be interested in purchasing these things, and the odds of Goodwill being able to sell them are minuscule at best unless it's to someone like me who intends to sell it on eBay.
The Albany location used to be reasonable with their pricing up until about 6 months ago or so, and ever since then it has been a train wreck. Somehow, they have gotten the idea that their small potatoes local store can compete with a global platform like eBay and command the same or higher prices. Just to put this into context, Goodwill has a small trickle of people who wonder in and look for nothing other than what catches their eye, eBay has millions of buyers seeking out very specific things. What the Albany Goodwill store is doing is raising their prices to the point of being laughable and unreasonable by even eBay standards.
Allow me to walk you through a typical visit these days: I enter the store and decide to take a look in the front display case and 9/10 times it's the same stale merchandise week after week, 75% of it being product they got from Target that even Target couldn't sell on clearance...and it's priced higher than the retail price that target had on it before it even went on clearance. The other 25% is things like solar calculators that retail for under $10 brand new, and they have the case loaded up with them for upwards of $15 used since they can't grasp the fact that because some calculators are worth that, it does not mean they are ALL worth that. Add that same logic to pretty much anything and everything they sell, and you start to get the picture.
After looking at the display case, I head over to the electronics section and I am greeted with old obsolete computer speakers that look like they came with an old computer from 1999, not even in good condition, they are yellowed with age, scuffed up and nothing special whatsoever. What is the price? $15... okay, that's a weird price, but whatever, let's move on and see what else there is for sale.
I get to the house phones, routers, and power cords, it's the same story. Junky expansion handsets that shouldn't be more than a couple dollars are instead seemingly randomly priced from $5 to $20 depending on the day and time. No rhyme or reason, just random prices that make no sense. Again, weird, but whatever, onto the cords to see if there is anything worth buying, and apparently any and all laptop chargers regardless of knowing if they actually work, or what they go to… are all made out of gold and priced as such at a minimum of $5 each, but mostly $8 - $15. Never mind the fact that the odds of someone being there looking for that exact charger are slim to none, and that 95% of the cords there never even sell.
Guess it’s time to check out the sporting and hardware section. Surely, they have gotten the message that all the old baseball gloves I used to buy before they jacked the prices up are probably not going to sell for $8 each since I’ve made it a point to not buy them for the last 2 months. Surely the fact that they have been piling up on the shelves unsold until they are taking up so much room that they are pulled is a clear enough indication that they priced them too high…
Nope. Goodwill has doubled down and upped the prices to $15 and $25 instead on gloves that don’t even sell for half of that in better condition on eBay. Effectively all they have done is lost the sale on the things I would have bought and ensured that I will just wait it out and go to the Goodwill Outlet in Salem to buy them for 30 cents each when they do not sell in the Albany store. It’s the same story throughout the entire store. Do they miss things occasionally? Yes, I still find things here and there that they did not drop the ball on, however that is only because they screwed up.
They used to get sometimes $100+ a day from me, and 90% of the time it was for things that would have sat unsold for a month before being sent to the outlet to sell for pennies on the dollar. Now they are fortunate if I spend $20 a week in their store because of how poorly ran it is. As someone who used to be on the inside there, employee production goals have ruined it for customers. Every person who’s job it is to price donations has a set dollar value they must price each day, week, and month. When you have trouble making those goals, you face missing out on raises, being demoted, getting negative marks on your reviews, and even your very job.
These production goals are NOT sales goals, they exist only to measure up the employees and the sales are a secondary thought. It’s about looking good on paper, and that translates into customers being asked for obscene prices in order to make it look like the management is doing better than they are. The whole reason you see such laughable prices is because employees are expected to meet obscene production numbers regardless of the product’s value. Often when I worked for them, I would find myself with $500 worth of donations, yet a $1000+ production goal that I could not meet unless I fudged the numbers or overpriced things that I knew were not worth what I was pricing. Obviously, the choice is clear on what to do if you wish to keep your job.
Goodwill in Central Virginia Lynchburg region changes their policy all the time when it comes to pricing. Because of this there are constant problems with employees not knowing the policy. They make me feel like a criminal sometimes when I am at the checkout counter and something does not have the correct price as the employees say. It happens constantly at the Lynchburg Old Forest store with one employee named Michelle actually singling me out every time I shop there. I have complained to the manager about this and still it happens all the time. The central Virginia area needs a new regional manager so customers can see some change for the better. Items are over-priced for poor people like me and I thought this company would help people like me! They do quite the opposite. Don’t shop at Goodwill. They help only their own interest! Please donate to places that actually help the community. Please!
I arranged a pick up of over $10,000 brand new electronic items from closing my online stores. The main Guy that came out of Charleston had a negative attitude right off. Complained and huffed the entire time. It tore my nerves up as well as my mother and father who were thankfully helping to get this taken care of quickly. It amazes me you try to do good by donating and they give you a nasty attitude the whole time. I will never give money or items to Goodwill after this horrific experience!
Ok honestly GW, time to lower your prices back to thrift store range. It's getting a little out of hand. Stay in your lane. Oh, and hire people who have a harder time finding work. I thought that was your mission statement yet I rarely see it happen anymore. So why the laughably expensive free inventory? I could go to Forever 21 and spend the same or a bit more for decent, unworn clothing now. What happened? I finally had to post somewhere after stumbling on a forum that assured me I'm far from alone in thinking this.
I'm a frequent customer of the Goodwill in Capitola, CA. I usually go in every other week and spend at the very least 100$. I've never had a real problem before today. Despite The store being rather disorganized and a lot of stuff isn't priced. They employ a variety of shady looking people who are for the most part friendly if not particularly helpful. I spent almost two hours sifting through the mess that the store was in and was quite pleased with some of the stuff I found. When I went up to the front I had a number of things with no tags but most were priced. The cashier rang everything up and got prices for the unmarked items that seemed fair. However just as I was about to complete the transaction a supervisor came over and said something was mispriced. She then began to go through my cart and said that a number of items had multiple stickers.
I asked to see what she was talking about and she showed me that there was a $2.99 sticker under a $1.99 sticker on an item. I thought okay so maybe the price got lowered because the item had been there awhile. However she said that out of the 30+ items I was purchasing several had multiple stickers. Considering the amount of things with no stickers and all the random stickers stuck to the shelf's throughout the store I wasn't overly shocked. The discrepancies were very minor and frankly when I'm buying $120 worth of stuff a few dollars either way is very inconsequential to me. It's ridiculous to think I'd go through the risk and trouble of changing a bunch of stuff around for a 5% discount. I think the supervisor didn't approve of the way I look and dress and so treated me quite unfairly. I was tempted to make a scene about it but chose to just walk away. I won't be donating nor shopping at Goodwill again and will certainly be sharing my experience.
I was shopping at the north Lamar location in Austin Texas. Their men’s shoes are quite overpriced, so I usually just check the women’s racks, as they’re more reasonably priced, usually around $7.99-9.99. Came across a pair Nike basketball shoes, checked the size, and thought “these will fit my buddy who loves sneakers”; price was $7.99! Went to pay (also purchasing 4-5 other shoes that day), and the cashier sees them, and it’s immediately clear she recognizes the shoes as “LeBron's” and states they’re underpriced. I said I too was surprised they were priced at $7.99, but they didn’t have laces, were kinda dirty and with the women’s shoes. Not my problem, I didn’t price them, and I assumed Goodwill would honor the sticker prices on both shoes.
She then calls for a price check, stating she bought a similar pair for $24.99 earlier that day at this location for her son (great, you still got a decent deal, also not my problem). Price checker guy says “Okay, they’re priced at $7.99. What do you want me to do?" Cashier, who clearly wants the shoes says, “make them $24.99”. Guy is like, "Why?" And I say, "I think that’s too high." He and I agree on $19.99, mostly to appease this woman.
At this point I just want to leave, as I now feel like some thief at a Goodwill... It’s a bad business practice to price items (even if it’s an employee mistake) and have someone at the register up the price to almost 3 times the original sticker price. I spend a lot of money at Goodwill (last two trips spent around $187 and $90). As a regular customer it’s pretty terrible to be made to feel like a thief. I also donate a ton of clothing, shoes and housewares to charity every month. I’ll be donating and spending my money at other thrift stores that actually treat their customers with respect in the future.
My Nephew just got back from the Goodwill in Kent Wash. And told me that they did not accept the Good condition American flag with pole I just sent them, as it was too Political to be accepted by their store. If they can not accept an American flag here in American I see no reason to send them anything else or my customers. As I'm in the antique business and I do have lots of Senior citizens that I help downsize.
I have gone to Goodwill my entire life. It was the place to go for cheap clothes, books, household stuff, etc. It was affordable to go; you could go school shopping or get some books without spending and arm and a leg. However, over the years, I've noticed an upward trend in prices on EVERYTHING at every Goodwill in the state of MI (I've visited most at one point or another).
Recently I wanted two books. Two books that were educational and were donated to Goodwill. Price Each? 3.99!?!? For a used, donated educational books!? How is that ethical? Add to that the average price tag on any clothing or household items is well above what a donated item should be ticketed at. Whereas Goodwill used to be a reprieve from ticket shock at department stores, yall have just joined the club. Pushing your original customer base away. Books, clothing and everyday items are not accessible anymore, which is disgusting considering the company claim they use donations in helping the poor and disabled. Goodwill should be ashamed of its price gouging.
I am writing you regarding my unpleasant experience shopping at the Goodwill Store Albany California. July 9/2018 I found the small plastic magnifier lens on the shelf with no box priced $4.99, I took it to the female cashier and asked her to hold this item for me so I like to continue look for other things. Later I purchased 4 items and go to pay the bill, the cashier told me she found the box for me that belong to the magnifier lens and no extra charge with it, she try to make me happy of her service. After I paid the bill I feel like the charged seems much more than I thought, so I double checked the price of all items I bought there before I leave the store.
I aware that the cashier she secretly changed the priced from $4.99 to $24.99 of the plastic magnifier lens on the box without telling me. Therefore I asked to refund of that item but she deny, I talk to her manager. The female manager said this Goodwill Store unable to make refund or buy somethings else instead. I disagreed because their dishonesty then I negotiated with their director name Chris on the phone and he promised me he will make the refund by send a check to me and asked my name and address... He said it will take two weeks to process.
Now it has been almost three months since I have not received the check Chris had promised. I have repeatedly asked Chris the director of Goodwill Store of Albany California why he deliberately delayed and did not return the money that was cheated to the customer by his worker, but no respond from him. In these untrustworthy and without professional ethical people work in this Goodwill Store, I feel sorry for this Goodwill Store.
I’ll never tire of this story but a while ago I was in the Goodwill in Hudson NY. This was over a year ago. Records were 1.99 and they never have a sticker of any kind. Anyway, there were some records in a cart up front. Usually the stuff in carts is the “new arrivals”. Anyway my brother looked through them and was going to buy a bunch of them. When we went to checkout the guy was counting how many records we had and then looked at each album and then suddenly stopped. He must have realized the albums we were buying was Elvis Presley-S/T Mono, The Beatles-Something New and Bob Dylan-John Wesley Harding. I think he is the manager. He told him he couldn’t sell us the records. He said he had to take them in the back to be “processed”. He said they would be out in a few days. He then went on to brag how he got a Led Zeppelin Untitled that was sealed that was donated.
A few days later we went back and that whole box of records was never brought out to the floor. To this day those records never made it to the customers. This guy clearly took them home to flip on eBay. Now I realize why I have never found anything decent in this Goodwill. When will Goodwill stop their employees from taking stuff home to flip?
Had charges brought against me for something that I never did wrong. I had paid for an item with my debit card and Goodwill turned against me and said that I stole the item and never paid for it but I have a receipt saying I paid for the item.
While at the Carrollton, Ohio Goodwill I was looking at shoes. There was an off brand of a shoe that was $30!!! I looked the shoes up online and for retail, brand new, the price was just under $20! I then was looking at a gaming headset that was priced at $49.00 that you can buy online for anywhere from $15 to $25!! I just don't understand this since people donate to Goodwill for free and then others shop there for their families because of low income. I have been in quite a few Goodwills and I have never seen the prices jacked up so high as in Carrollton.
As a consumer, I myself and some friends have decided we will no longer shop at this Goodwill - they are taking advantage of the people in this small community and it is unfair. They are taking donations then selling it back at a ridiculous price. If I can look up a price of an item in just a few minutes then why don't the workers do the same? I am very sad for this store to be taking advantage of the area residents - it's not right!
GOODWILL CLEARANCE CENTER ON HAYWOOD ROAD in Greenville, SC needs to close!!! The evening manager continues to allow hazardous items such as mold, broken glass, sharp wood, wet clothing and items that contain needles, etc inside the facility for customers to dig through. The manager allows children to run around without shoes!!! Afterwards, she goes to prepare food at the Subway connected to the center. Popping, chewing gum and talking while trying to explain policies does not make good for business. This place has the poorest customer service. It is the management's fault for my review. Please close this place!!! GET EDUCATED MANAGERS and reopen!!!
I have a friend who is an avid Goodwill Store shopper. I purchased a gift card for her in Georgia and sent it to her in Fla. She has been unable to use it at any Goodwill Store. She sent the card back to me to see if I could use where I bought it. I used a magnifying glass to read the writing on the back of the card that says I need to activate it. I have tried in vain to do so. I found a place where you can check your balance but it says my card has too many numbers on the back and won't take it. Could not find anything that said activation. Goodwill owes me $30 for a useless card.
I am a frequent shopper at the Goodwill in Forest Lake MN. I stopped there and spent approximately 2 hours picking out pants, shirts and blouses. I had just finished trying on the items which was probably around $100.00 or more and came out to find that the items I had just tried on and the shopping basket they were in were gone. Apparently taken away by the store employee to keep the floor clean. The shopping basket was at the end of the dressing room just outside the wall and wasn't in anyone's way. I took 5-6 items in at a time and then would put them back in the basket and then would take 5 more to try on. I have done this numerous times and never had this happen.
I was very angry and asked to speak to the manager. The manager apologized and said, "I don't know what I can do. We were just trying to keep the floor area clear and all the items that were in your basket have probably been put back." I informed the manager that I would never shop at this store again and will inform everyone I can to not shop here!
Bought several items and Goodwill did sent or give me back money. I have been a shopper several years with Goodwill, but lately they have gotten very bad on sent items (jewelry) out and reselling it. It's pretty bad when you want to help a company like them. Then they pull this. Just need help getting across a message to them.
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