Goodwill Store Reviews

Just before Christmas in 2022, I purchased a used stereo receiver for $204 (total) and it arrived with NO SCREWS holding the metal casing onto the unit and the power transformer is humming very loudly. Obviously, there was an issue with this receiver, and someone had taken it apart, then Goodwill Finds went ahead and listed, sold, and shipped it out. Unbelievable!

I shop Goodwill in Hot Springs Ar. on central many times a month spending $200.00 to $300.00 a month. The usual workers know me because I am in there usually a few times a week. Even tho prices have skyrocketed I still try to do my part in buying from them. I recently went in found a carpet cleaner, printer & several other things spending well over $100.00 that trip. I remember the carpet cleaner not having a tag on it or marked so I ask a lady she told me it was $34.00 or $37.00 for it so I went ahead & bought it. Everything else was marked. I get it home & it lights up but motor is burnt out.

Store pricing is beyond absurd for filthy, oftentimes damaged, donated merchandise. Anything they believe to be of “value” is listed online for well over retail plus arbitrary shipping and handling fees - still dirty and oftentimes broken, BTW. That said, if you’re in the market for empty liquor/wine bottles or the box from someone’s employee award from 1970, Goodwill is the place for you! Just make sure to check for damage (usually concealed beneath the price tag).

They bid up everything to make sure they get the best price possible. If they get stuck, they just relist. It's easy to bid people up, just look to see other websites like Amazon and that's what you're gonna pay.

GRANTLINE RD NEW ALBANY IN.. I don't see how the price inflation is affecting this company when their stuff is donated free. This store will never get anything from me again..

Since Covid they are the only ones that haven't opened Fitting Rooms, as an excuse of health, to keep customer's money in the store for returning clothes that couldn't be tried because of lack of service with fitting rooms. The returns only are back with a Store Card, so if you need your money back you can't use it and Only spend it on their stores, that has Increase the Price bar like brand new items in regular stores. It's ridiculous that for used and some unusable items they don't return your money!!!! If Covid is the reason of not open fitting rooms, then you should have your stores CLEANER and everyone should be wearing masks if that is the reason of not opening the fitting rooms. As customers we DEMAND return our money back!!!!

Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50. When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful. It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.

Goodwill prices have become ridiculous. On 3 different occasions, I have found items with original department store tags still on them, the price given by Goodwill was at least $5.00 more. I’ve donated thousands of dollars In clothing and other items to Goodwill, but will give to other charities from now on, they claim to be non-profit, but someone is making a profit. When I can buy items on sale at Macy’s or other department stores cheaper than used items at Goodwill, it doesn’t seem to me that Goodwill is doing any good for the community.

I had a few items to be returned still with Goodwill tags. Manager refused to return items and yelled at me. Not going to lie I yelled back. He tried to say the tags were not goodwill which they were. Goodwill does not allow you to try on things but gives you seven days to return items. This store is the on on cotton in surprise az. Went to a different goodwill who returned the items and knows the manager at the cotton store agreeing he's a horrible person. His name is CJ and should not be yelling at customers. When a customer started to call me names he said I was harassing her and told me to leave. I replied I would leave once she shut up. I was already going to leave before she said anything. I'll be letting district manager know as well. Some people should not be a manager or needs to learn to be one. But yelling at customers is a big no.

The stores are no longer affordable- they are to be helping those in need- have completely gotten rid of any half price items or days and have raised the prices to a point I can’t afford. We donate to them, it’s free items that they are marking up 1,000 times! I saw a pair of used off brand shoes for $19.99, a stand up mirror for $79.00- seriously, they have lost their objectives of helping those I need. It’s cheaper at Walmart- I hope everyone stops donating to them- there are too many other organizations that truly help rather than put money in their already deep pockets.

I can afford to shop anywhere but thrift shopping is like a treasure hunt- always loved it. Prices way too high for merchandise donated- GIVEN to you! One owner lives in lavish neighborhood with collection of expensive cars- GREED!!! It’s not fun for me anymore. Will tell all my friends not to donate to you.

Prior to COVID, I was a avid bidder/shopper on ShopGoodwill.com. Used to be able to find all kinds of fine jewelry items at reasonable used prices and still in mostly good, wearable condition. I noticed about 2-4 months after the pandemic “started”, all of the sudden there would be 35 bids on an item that maybe would have seen 15 prior to covid. And the winning bid? MORE than a brand new like-item would even retail for!!! To date, I’ve seen this over and over again, and actually sometimes see 60+ bids on items. The “pandemic” really ruined shopgoodwill and actually made it more expensive than shopping retail for very similar items. It is now FREQUENTLY tons cheaper to bid on or buy jewelry items from eBay or Etsy than it is on shopgoodwill!

I have read all there is On the loyalty program. It states that once you obtain 10,000 points they take and take $10.00 off your purchase. It doesn't say off your next purchase so the manager didn't suggest any resolution about this situation.

The shopgoodwill.com website is despicable. At one time it was very trustworthy. That is now a thing of the past. The last three times that I have ordered a "men's" jacket or shirt, I have received a child's or a woman's size. Do not purchase anything from shopgoodwill.com. You will not be happy.

I was a devout supporter of Goodwill industries in Clermont Florida until today. My wife and I shop there, we donor there, and we've sent people there for job search assistance, and employers to post jobs available on the board. Since Covid 19, times have been hard for everyone. Unfortunately, my wife has been out of work for several months and we're barely making it but by the grace of God. I was at the Clermont Florida store today around 1pm shopping for my wife's birthday. I was fortunate to find a handbag, PRICED at $19.99, I was sure she'd love. While, I was inspecting the zipper, stitching etc.. a woman came over and asked if I was going to purchase it. I said, "Yes. I believe I am."

Same old items every week. Donations are stashed in the back. Manager is terrible! If you have an issue, she is nasty and rude. Very arrogant. We never see different items. And I can almost guarantee that donations are taken by managers. Just the same crap every day/week. No stock put out on shelves very often. Garbage. Most employees are nice. But the manager chick is a hot mess!

I drove 25 miles to the Goodwill Store in Wappingers Falls, NY. I had several donations. One item was a carpet cleaner I purchased for $150, used one time. I was happy to see someone else have the opportunity to use it. I drove up to the store at 9:35 am, thinking the store opened at 9:00. I noticed the store actually did not open until 10:00. Several donations were left by the door so I decided to place my items alongside them. As I was attempting to, an employee opened the door and told me they don’t open until 10:00 and I could not drop off any donations until then.

I bought a good bit of clothing from the local Goodwill location yesterday (06/07/22),and as anyone who has visited in the last two years knows, the changing/fitting rooms are closed. As a sort of recompense for it, all of the stores allow a 7 day return policy on any clothes purchased. What they don't tell you, however, is that when you try to return the clothes, you will NOT get a refund of your purchase in the form of original payment received. They will instead give a gift card - for the store. In my situation, I was not informed of this until I processed the return. Be very careful of spending too much here in case you may need the money returned, because you will end up disappointed, as I am now.

Went to look at TVs at Goodwill yesterday. I saw a 52" that I was interested in. $700!!! I just bought one this size at Christmas for $549!!!! They are pricing a donated item that is supposed to be an affordable place for consumers, at $700 for a USED TV???? THAT IS GREEDY AND RIDICULOUS!!!! People are struggling enough in this Biden-Ruined Country!!!!

Truly horrific customer policies meant to rip off the buyers: no dressing rooms open, but if something doesn't fit you will only get store credit. Buy a DVD or CD? If it doesn't work you're screwed--no returns. Do not shop at Goodwill!

You simply scam people, it's 110% profit off people that donate. Then you have the balls to charge more for stuff than Ross or TJ Maxx. YOUR Stuff IS USED! YOU'RE SUPPOSED TO BE A DAMN THRIFT STORE. SCAM!

I have ordered thousands of dollars in auctions over the past year however there are Stores Arizona, California (includes Orange County, LA, and more) Washington, will show how much item weighs such as purse weighs 1.7 pounds and they estimate my shipping charge and handling, Well handling is $4 and then they charge for a 9 pound package for shipping??? What? I ship items every day and a purse weighing less than 2 pounds will NOT TAKE 7 PLUS pounds of shipping materials causing it to weigh 9 pounds to ship.??? So why are these Goodwill stores cheating us??? I avoid buying anything from them for this reason. Washington DC, Paloma, TN, KY are several who have extremely reasonable shipping and only charge between $2-2.99 in handling per item. I don't understand why they think this is OK, Not only is it immoral, it is stealing.

I've bought from ShopGoodwill.com before and had good experiences but this time I purchased a bundle of items and when I received them it turned out all of them are counterfeit which is technically illegal for them to sell. They need to know what they are selling before someone sues them or they end up with a huge fine.

I purchased an item online from Goodwill in Seattle. The weight was listed as 2.8 pounds then the shipping weight was changed to 29 pounds and $38 for shipping for an item that cost $9. They were contacted and gave some weird explanation about why the price of shipping was so high. If they put the correct shipping weight the calculator sends out the correct shipping price from Fedex but they refused to even acknowledge the weight they put in the calculator.

Hi my name is Debbie, I have been a customer for years at your establishment. I have also donated many, many times and is my pleasure to do so. I am also a senior citizen on a fixed income, hence why I find it necessary to shop at your many stores. What is really upsetting me is I feel your stores are price gouging the public, the prices have increased double than what they used to be. I have been finding things that I know for a fact that come from the Dollar Tree, and your stores are doubling that price! Your clothes have gone up so much I can’t afford to buy them! If I wanted to buy clothing and household items at this price I might as well buy them new for the same price, I know you realize that these are used items and are being sold as if they were new, I don’t understand what is going on?

I bought a coffee maker... brought it home. I notice was missing parts and it does not work.. This was last night Nov 6. I went immediately the next day to exchange it and they said they don't do exchanges and no money back. If you are buying in Goodwill make sure product is in good condition. I think they are a scheme company. They are a fraudulent company store is in Orange City Florida.

Some shopping. I was going normal. Put some things in the cart and then my girlfriend shows up. Needs the key to lock her bike up. So I leave the shopping cart at the door with my backpack in it. Look through my backpack for face mask. Go outside to hand it to my girlfriend. Come back in managers going through the shopping cart then she called security and she says I'm I've been trespassed because of a different store. How you going to trespass somebody if they have a mask on. How do you know who that person is. The things I had in my backpack already had my initials carved into them and I let the manager go through it all. There was nothing stolen but she said Goodwill security said to trespass me.

Prices are high for a donated items, NO more color tag discounted weekly and on top of that they sort out and put good brand/ good condition on their boutique area and priced it even more high. Even the RIPPED items aren't give discount. I wonder if they are really doing their mission to the community to give jobs to the disabbled people. For me, it is just WRONG to price high the goods that has only been donated. No investement involved, No mission/vision to the community. It is total SCAM.

Goodwill’s Bold New Pricing in 2021 Has Greed Written All Over It. During the Pandemic that started in early 2020 there was a huge shift in the buying habits of consumers since most people had to stay at home for a lockdown with nothing to do. It’s like everybody had the same idea - “Hey let’s do some home renovations”, and all across the nation people shopped for building supplies for their home projects. Of course store suppliers couldn’t keep up with the demand and stores raised their prices.

I shop in Indy, they have a practice of writing on everything with a black permanent marker on the actual item! This is really annoying and ruining the item, and don't let me get started on their new price hike, blankets at 29 bucks! Um heck no way, brand name clothing now 10 bucks, they do know this stuff was given to them right?!!