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Reviewed March 20, 2023
Just before Christmas in 2022, I purchased a used stereo receiver for $204 (total) and it arrived with NO SCREWS holding the metal casing onto the unit and the power transformer is humming very loudly. Obviously, there was an issue with this receiver, and someone had taken it apart, then Goodwill Finds went ahead and listed, sold, and shipped it out. Unbelievable!
I had sent multiple messages on their (Goodwill Finds) website, and I did not receive one single response. Then, I involved BBB. Goodwill Finds finally admitted to their mistake of shipping the broken unit without screws. They then said they would send out a return shipping label and refund the money. After a long wait of not receiving the label, the BBB reaching out once again. Goodwill Finds have not sent out a shipping label or even bothered to responding. GW Finds is literally being ran by crooks as far as I'm concerned.
I often give and frequent our local Goodwill store but I'm sad to say that I strongly advise everyone and anyone not to trust or purchase from this online store. The people who are running Goodwill Finds are obviously not trustworthy. We seriously wonder how these people allowed to operate like this. They should be held accountable. Buyer beware!
Reviewed March 20, 2023
I shop Goodwill in Hot Springs Ar. on central many times a month spending $200.00 to $300.00 a month. The usual workers know me because I am in there usually a few times a week. Even tho prices have skyrocketed I still try to do my part in buying from them. I recently went in found a carpet cleaner, printer & several other things spending well over $100.00 that trip. I remember the carpet cleaner not having a tag on it or marked so I ask a lady she told me it was $34.00 or $37.00 for it so I went ahead & bought it. Everything else was marked. I get it home & it lights up but motor is burnt out.
The printer doesn't work either. So today I took back the cleaner but couldn't find the receipt for it I think roommate thrown away & of course it's not tagged. They can't & won't exchange or anything. I told them to shove it. They claim because I don't have receipt or tag I can't return BUT if they honestly had someone checking this stuff out I wouldn't be having to return any of it!!! It is a scam & there are other charities that are legit I will be shopping at from now on.
Reviewed Feb. 3, 2023
Store pricing is beyond absurd for filthy, oftentimes damaged, donated merchandise. Anything they believe to be of “value” is listed online for well over retail plus arbitrary shipping and handling fees - still dirty and oftentimes broken, BTW. That said, if you’re in the market for empty liquor/wine bottles or the box from someone’s employee award from 1970, Goodwill is the place for you! Just make sure to check for damage (usually concealed beneath the price tag).
There’s no incentive to pull damaged items from the shelves because they refuse to issue refunds, only store credit, and forget about buying a “set” of anything remotely “nice”. If you want the other candlestick, you’re buying individually. You’d think if they’ve got the time to break up a set of china into individual place settings, they’d take time to wipe off the boogers, but I digress…
Ultimately, Goodwill is a corporation designed to generate as much tax-free revenue as possible from the generosity of their respective communities and they will be the first to tell you they are under no obligation to avail decent quality, reasonably priced goods to the underserved in those communities. HOWEVER, they ARE obligated to abide by the same ethical standards of any other multi-billion dollar corporation - which leads me to arguably their most egregious profit maximizing tactic - PROXY BIDDING. If you’re unfamiliar, proxy bidding allows a bidder to set the maximum price they’re willing to pay in the event that they aren’t available to bid in person live. If bidding surpasses their max bid, the buyer is out.
Conversely, if the auction closes prior to reaching their max bid, they pay the end of auction price. Max bids are not published until after the auction ends, but are available for viewing on the seller’s end. When used ethically, proxy bidding can be a useful tool for both buyer and seller. In the case of Goodwill, max bids are used to artificially inflate pricing during the final seconds of an auction. Similar to store requests to “round up for job training”, max bids ensure Goodwill gets every last penny from its online customers and this is how they do it:
Bidding starts at $10 and increments are set to $2. Bidding starts and over the course of several days, Bidder A is the high bidder at $24. Bidder B jumps in and bids $26. Bidder A wants the item but isn’t available to monitor the auction all the way through. Bidder A sets their max bid to $40 and goes to work. Bidder B bids $28 but is outbid by Bidder A’s max bid. Bidder B drops out. Hours pass with no new bids until, with seconds left in the auction, a new bidder, Bidder C jumps in and bids $39.99 - not enough to win, but exactly enough to ensure Bidder A spends their entire $40.
But wait, there’s more! Because they rely on the public for literally everything, in addition to monitoring reseller forums for hot brands and training opportunities, they use auctions as a no cost market analysis. When an auction has a lot of interest/is exceeding their pricing expectations, they use the above scenario and bid as little as $.01 over the highest max bid in order to “win” their own item, wait a week or so, and then re-list at a higher starting price. This has been going on for years as evidenced by myriad complaints, Reddit threads, and social media outrage, yet no one has been willing to step up and expose their unethical, shady business practices. As long as we continue to supply their inventory, they will continue to take advantage of well-intentioned, albeit uninformed customers.
Reviewed Dec. 12, 2022
They bid up everything to make sure they get the best price possible. If they get stuck, they just relist. It's easy to bid people up, just look to see other websites like Amazon and that's what you're gonna pay.
Reviewed Oct. 21, 2022
GRANTLINE RD NEW ALBANY IN.. I don't see how the price inflation is affecting this company when their stuff is donated free. This store will never get anything from me again..
Reviewed Oct. 4, 2022
Since Covid they are the only ones that haven't opened Fitting Rooms, as an excuse of health, to keep customer's money in the store for returning clothes that couldn't be tried because of lack of service with fitting rooms. The returns only are back with a Store Card, so if you need your money back you can't use it and Only spend it on their stores, that has Increase the Price bar like brand new items in regular stores. It's ridiculous that for used and some unusable items they don't return your money!!!! If Covid is the reason of not open fitting rooms, then you should have your stores CLEANER and everyone should be wearing masks if that is the reason of not opening the fitting rooms. As customers we DEMAND return our money back!!!!
Reviewed Oct. 4, 2022
Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50. When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful. It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.
Reviewed Sept. 19, 2022
Goodwill prices have become ridiculous. On 3 different occasions, I have found items with original department store tags still on them, the price given by Goodwill was at least $5.00 more. I’ve donated thousands of dollars In clothing and other items to Goodwill, but will give to other charities from now on, they claim to be non-profit, but someone is making a profit. When I can buy items on sale at Macy’s or other department stores cheaper than used items at Goodwill, it doesn’t seem to me that Goodwill is doing any good for the community.
Hopefully everyone will stop donating to these greedy characters. They also won’t open their fitting rooms, but want people to exchange items within 7 days, even if the tag is still attached to the item, they won’t exchange it. Some people don’t live just around the corner and with gas prices so high, 45 miles is a lot to drive just to exchange an item with no guarantee the next item will fit. Not having the fitting rooms open is very inconvenient.
Reviewed Sept. 11, 2022
I had a few items to be returned still with Goodwill tags. Manager refused to return items and yelled at me. Not going to lie I yelled back. He tried to say the tags were not goodwill which they were. Goodwill does not allow you to try on things but gives you seven days to return items. This store is the on on cotton in surprise az. Went to a different goodwill who returned the items and knows the manager at the cotton store agreeing he's a horrible person. His name is CJ and should not be yelling at customers. When a customer started to call me names he said I was harassing her and told me to leave. I replied I would leave once she shut up. I was already going to leave before she said anything. I'll be letting district manager know as well. Some people should not be a manager or needs to learn to be one. But yelling at customers is a big no.
Reviewed Sept. 11, 2022
The stores are no longer affordable- they are to be helping those in need- have completely gotten rid of any half price items or days and have raised the prices to a point I can’t afford. We donate to them, it’s free items that they are marking up 1,000 times! I saw a pair of used off brand shoes for $19.99, a stand up mirror for $79.00- seriously, they have lost their objectives of helping those I need. It’s cheaper at Walmart- I hope everyone stops donating to them- there are too many other organizations that truly help rather than put money in their already deep pockets.
Reviewed Sept. 1, 2022
I can afford to shop anywhere but thrift shopping is like a treasure hunt- always loved it. Prices way too high for merchandise donated- GIVEN to you! One owner lives in lavish neighborhood with collection of expensive cars- GREED!!! It’s not fun for me anymore. Will tell all my friends not to donate to you.
Reviewed Aug. 27, 2022
Prior to COVID, I was a avid bidder/shopper on ShopGoodwill.com. Used to be able to find all kinds of fine jewelry items at reasonable used prices and still in mostly good, wearable condition. I noticed about 2-4 months after the pandemic “started”, all of the sudden there would be 35 bids on an item that maybe would have seen 15 prior to covid. And the winning bid? MORE than a brand new like-item would even retail for!!! To date, I’ve seen this over and over again, and actually sometimes see 60+ bids on items. The “pandemic” really ruined shopgoodwill and actually made it more expensive than shopping retail for very similar items. It is now FREQUENTLY tons cheaper to bid on or buy jewelry items from eBay or Etsy than it is on shopgoodwill!
I cannot believe the profits this supposed “humanitarian” organization must be making now. Sure feels like immoral is the new moral and vice versa. Have they even raised the pay of their store workers by much?? If you care about the average person, or the disabled workers goodwill claims to help, DO NOT bid on or purchase anything from shopgoodwill. I suspect half the bids are robo-entered by fake bidders anyway. So you probably aren’t even competing with all serious buyers! Save your time, money, and morals and shop elsewhere.
Reviewed Aug. 26, 2022
I have read all there is On the loyalty program. It states that once you obtain 10,000 points they take and take $10.00 off your purchase. It doesn't say off your next purchase so the manager didn't suggest any resolution about this situation.
Reviewed July 16, 2022
The shopgoodwill.com website is despicable. At one time it was very trustworthy. That is now a thing of the past. The last three times that I have ordered a "men's" jacket or shirt, I have received a child's or a woman's size. Do not purchase anything from shopgoodwill.com. You will not be happy.
Reviewed July 7, 2022
I was a devout supporter of Goodwill industries in Clermont Florida until today. My wife and I shop there, we donor there, and we've sent people there for job search assistance, and employers to post jobs available on the board. Since Covid 19, times have been hard for everyone. Unfortunately, my wife has been out of work for several months and we're barely making it but by the grace of God. I was at the Clermont Florida store today around 1pm shopping for my wife's birthday. I was fortunate to find a handbag, PRICED at $19.99, I was sure she'd love. While, I was inspecting the zipper, stitching etc.. a woman came over and asked if I was going to purchase it. I said, "Yes. I believe I am."
As I was at the register, the same woman was next to me checking out and told my cashier the purse was a designer bag and I was "stealing" it. The cashier (looks like she's from India) with no name tag has worked at that location for several years and is ALWAYS extremely rude, said she'd have to get the manager. I was shocked that she even entertained the rude comment from the other customer. I had my money in my hand, trying to get home for my wife's birthday, while she went to get a manager.
When he (** male) with no name tag, came up to the front he took the bag and walked off. Finally, he returned without my handbag and said he couldn't sell it to me because it would have to be appraised. Just because a customer wanted my item!! Even though it has a price tag, that your staff, put on it? I said, "You can't just change the price at the register!! That's completely illegal and price gouging..." He informed me he can do whatever he wants because you're a humanitarian organization. I am so disappointed with the attitude I received but mostly because I couldn't get the handbag I wanted for my wife. Hopefully, I'll get a call from someone in the home office and they can explain to me how this is tolerated in your organization. I'm sure the item is in the office of the manager awaiting appraisal because I'd love to know what they think they have. Surely wasn't a Louis Vuitton!
Reviewed June 12, 2022
Same old items every week. Donations are stashed in the back. Manager is terrible! If you have an issue, she is nasty and rude. Very arrogant. We never see different items. And I can almost guarantee that donations are taken by managers. Just the same crap every day/week. No stock put out on shelves very often. Garbage. Most employees are nice. But the manager chick is a hot mess!
Reviewed June 9, 2022
I drove 25 miles to the Goodwill Store in Wappingers Falls, NY. I had several donations. One item was a carpet cleaner I purchased for $150, used one time. I was happy to see someone else have the opportunity to use it. I drove up to the store at 9:35 am, thinking the store opened at 9:00. I noticed the store actually did not open until 10:00. Several donations were left by the door so I decided to place my items alongside them. As I was attempting to, an employee opened the door and told me they don’t open until 10:00 and I could not drop off any donations until then.
I was shocked. Refusing a donation? I understand I was at fault for not knowing what time they opened but I just drove 25 miles, and she couldn’t even take the items from my hands or at least let me put them by the door. I told her I don’t go to that area often and won’t be able to return for a while. I told her I would just have to throw my donated items away. She said nothing and let me walk away showing no concern that the items would end up in the garbage. I question if Goodwill actually operates for the right reasons. My new carpet cleaner is now in the garbage.
Reviewed June 7, 2022
I bought a good bit of clothing from the local Goodwill location yesterday (06/07/22),and as anyone who has visited in the last two years knows, the changing/fitting rooms are closed. As a sort of recompense for it, all of the stores allow a 7 day return policy on any clothes purchased. What they don't tell you, however, is that when you try to return the clothes, you will NOT get a refund of your purchase in the form of original payment received. They will instead give a gift card - for the store. In my situation, I was not informed of this until I processed the return. Be very careful of spending too much here in case you may need the money returned, because you will end up disappointed, as I am now.
Reviewed May 25, 2022
Went to look at TVs at Goodwill yesterday. I saw a 52" that I was interested in. $700!!! I just bought one this size at Christmas for $549!!!! They are pricing a donated item that is supposed to be an affordable place for consumers, at $700 for a USED TV???? THAT IS GREEDY AND RIDICULOUS!!!! People are struggling enough in this Biden-Ruined Country!!!!
Reviewed May 23, 2022
Truly horrific customer policies meant to rip off the buyers: no dressing rooms open, but if something doesn't fit you will only get store credit. Buy a DVD or CD? If it doesn't work you're screwed--no returns. Do not shop at Goodwill!
Reviewed March 16, 2022
You simply scam people, it's 110% profit off people that donate. Then you have the balls to charge more for stuff than Ross or TJ Maxx. YOUR Stuff IS USED! YOU'RE SUPPOSED TO BE A DAMN THRIFT STORE. SCAM!
Reviewed Feb. 19, 2022
I have ordered thousands of dollars in auctions over the past year however there are Stores Arizona, California (includes Orange County, LA, and more) Washington, will show how much item weighs such as purse weighs 1.7 pounds and they estimate my shipping charge and handling, Well handling is $4 and then they charge for a 9 pound package for shipping??? What? I ship items every day and a purse weighing less than 2 pounds will NOT TAKE 7 PLUS pounds of shipping materials causing it to weigh 9 pounds to ship.??? So why are these Goodwill stores cheating us??? I avoid buying anything from them for this reason. Washington DC, Paloma, TN, KY are several who have extremely reasonable shipping and only charge between $2-2.99 in handling per item. I don't understand why they think this is OK, Not only is it immoral, it is stealing.
Reviewed Feb. 11, 2022
I've bought from ShopGoodwill.com before and had good experiences but this time I purchased a bundle of items and when I received them it turned out all of them are counterfeit which is technically illegal for them to sell. They need to know what they are selling before someone sues them or they end up with a huge fine.
Reviewed Jan. 6, 2022
I purchased an item online from Goodwill in Seattle. The weight was listed as 2.8 pounds then the shipping weight was changed to 29 pounds and $38 for shipping for an item that cost $9. They were contacted and gave some weird explanation about why the price of shipping was so high. If they put the correct shipping weight the calculator sends out the correct shipping price from Fedex but they refused to even acknowledge the weight they put in the calculator.
Reviewed Nov. 10, 2021
Hi my name is Debbie, I have been a customer for years at your establishment. I have also donated many, many times and is my pleasure to do so. I am also a senior citizen on a fixed income, hence why I find it necessary to shop at your many stores. What is really upsetting me is I feel your stores are price gouging the public, the prices have increased double than what they used to be. I have been finding things that I know for a fact that come from the Dollar Tree, and your stores are doubling that price! Your clothes have gone up so much I can’t afford to buy them! If I wanted to buy clothing and household items at this price I might as well buy them new for the same price, I know you realize that these are used items and are being sold as if they were new, I don’t understand what is going on?
You get these items for free, you are not paying for any merchandise. I understand you need to pay your employees and utilities. But come on…. Other businesses do too but they pay for their merchandise. I realize there has been a pandemic, and as a senior citizen I need it more now. If I can’t even shop at a Good Will it’s pretty bad. I’m pretty sure you are making millions on donated things. I have been to many Goodwills in NJ as well as PA and the price gouging is in all your stores, why would your establishment take advantage of poor people. It’s very, very sad and disheartening to know I can’t depend on Good Will for clothing and household items anymore. And trust me I’m not the only one that feels this way. I have talked to many people in many Good Wills that feel the same way. Your company should be ashamed of themselves for taking advantage of the same people that support you.
Reviewed Nov. 8, 2021
I bought a coffee maker... brought it home. I notice was missing parts and it does not work.. This was last night Nov 6. I went immediately the next day to exchange it and they said they don't do exchanges and no money back. If you are buying in Goodwill make sure product is in good condition. I think they are a scheme company. They are a fraudulent company store is in Orange City Florida.
Reviewed Oct. 20, 2021
Some shopping. I was going normal. Put some things in the cart and then my girlfriend shows up. Needs the key to lock her bike up. So I leave the shopping cart at the door with my backpack in it. Look through my backpack for face mask. Go outside to hand it to my girlfriend. Come back in managers going through the shopping cart then she called security and she says I'm I've been trespassed because of a different store. How you going to trespass somebody if they have a mask on. How do you know who that person is. The things I had in my backpack already had my initials carved into them and I let the manager go through it all. There was nothing stolen but she said Goodwill security said to trespass me.
Reviewed Oct. 7, 2021
Prices are high for a donated items, NO more color tag discounted weekly and on top of that they sort out and put good brand/ good condition on their boutique area and priced it even more high. Even the RIPPED items aren't give discount. I wonder if they are really doing their mission to the community to give jobs to the disabbled people. For me, it is just WRONG to price high the goods that has only been donated. No investement involved, No mission/vision to the community. It is total SCAM.
Reviewed Sept. 21, 2021
Goodwill’s Bold New Pricing in 2021 Has Greed Written All Over It. During the Pandemic that started in early 2020 there was a huge shift in the buying habits of consumers since most people had to stay at home for a lockdown with nothing to do. It’s like everybody had the same idea - “Hey let’s do some home renovations”, and all across the nation people shopped for building supplies for their home projects. Of course store suppliers couldn’t keep up with the demand and stores raised their prices.
The housing market saw huge increases in homes for sale as inventory levels sank when people moving from the big cities to smaller towns offering to pay 40, 70, and up to 100 thousand over market value for available homes. Many department stores across the country raised their prices because supply couldn’t meet demand. Thrift stores that serve the poor, and middle class saw an increase in shoppers at their stores, however supply didn’t noticeably change, some thrift stores raised their prices some but some remained the same.
What did the Goodwill thrift stores do in response to this surge in sales? ... You guessed it, they raised their prices! They saw an opportunity and they took it. And not by a little bit either, items that only a year ago were priced at 99 cents are now 2.99. A coffee table that you could buy a year ago at $6 or $7 now is selling for 34.95! A kitchen jar for sugar that sold for $1.50 a year ago now sells for $4.99. A dresser, or chest of drawers that sold for $15 a year ago now sells for $40.
This increase in prices at Goodwill Industries are not isolated incidents. The ones we checked here in central Indiana and north-central Indiana were evident in the 6 stores we visited over the past year. There’s no way to “sugar-coat” what is happening here, it’s just plain old-fashioned Price gouging. We all understand the purpose of Goodwill is to help jobless people by employing them and giving them a fair wage. The other way Goodwill helps people is to provide them with economical goods for the home so their struggle with the cost of living isn’t so great. The worst thing about this is it hurts the poor families that need and count on deeply discounted goods to survive. So why is Goodwill engaging in price gouging? Because they can!
One Goodwill manager I spoke to about this told me they assess prices based on a master sheet of base prices that all stores in their group follow, then the individual managers still look at items and further assess them into 3 categories of good, better, or best. An example: a wooden kitchen chair in good condition will be priced at $10, and if they think it rates a “better” condition that chair will be priced at $20, and if they think that chair is in “best” condition they will price it at $30, or even $40. As you can imagine any items that are nice enough to bring home and use they will price them in the “best” category.
At Goodwill the manager told me they are just pricing items at what they think the market will bear... but what “market” are they looking at? Many of the poor will not be able to shop there and get the things they need but Goodwill knows the middle class will shop there and pay the prices they want. So there you have it... GREED rears its ugly head. It’s just a shame Goodwill turned on and abandoned the people they intended to serve from their inception... but as my wife stated to me: “Goodwill will continue to overprice their items as long as people continue to pay those prices”.
Reviewed July 26, 2021
I shop in Indy, they have a practice of writing on everything with a black permanent marker on the actual item! This is really annoying and ruining the item, and don't let me get started on their new price hike, blankets at 29 bucks! Um heck no way, brand name clothing now 10 bucks, they do know this stuff was given to them right?!!
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