Goodwill Store Reviews

I got a gift card from the Charlotte MI Goodwill store and happily presented it with the merchandise I selected, but they refused to honor it. Not only was I confused by it, I was also embarrassed by the line of people behind me who heard them accuse me of giving them a useless card. It was their card! That's $10 I could have used for food.

I donate regularly to Goodwill of North Georgia and I also shop there first before buying books, yarn, outdoor tools, etc. Today after dropping off a comforter, pillows and a few other items I went into the highway 92 in Woodstock location and much to my surprise they had ratty haired baby dolls for $39, small end tables with aluminum and thin glass for $25, a ball of used yarn for $6.99 and a mirror I'd donated and purchased at Dollar Tree listed for $3.99. NO WAY RIGHT?! Well read on, it gets better!

If a single mother of 3 can't afford a second hand store it's pathetic. Then asked to round out my total at register? I've seen the backs of these stores & they have plenty of items to sell so why do they act like this DONATED merchandise is coated in gold? Items not priced a lot of times & donation coupon for % off even was lowered. BE ASHAMED GOODWILL or should I say BADWILL. Bathrooms are atrocious & never a sale on anything worth buying. My business now goes to The Village thrift ONLY!!!

I cannot believe the prices of Goodwill these days! I went in for some clothes, a backpack and a few other kitchen items and left empty handed due to the prices! Why would I pay $5-8.00 for someone's throw aways. I went to Walmart and found comparable if not less costly items that were BRAND NEW and then went to a local thrift store where clothing was $1.00 and most other items were $1-3.00! I used to shop at Goodwill all the time because I am a single mom of two kids and these prices used to fit my budget AND Im a firm believer of recycle and reuse items but I will not be returning to Goodwill until they drop the prices. Shame on you GoodWill, you need to reevaluate your commitment to your communities and who you are really trying to help! Who care if people are purchasing your items and reselling them, that is not your business, your business is to help those is need by offering prices they can afford everyday needed items!

Updated on 08/31/2019: I've been emailing an anonymous person for over a week about the way in which I received my two lots of jewelry from their online auctions. I won two large lots of costume jewelry and they were simply dumped into a box, taped shut and sent to me. There was no packing, no wrapped jewelry, not even two bags to hold each lot. They told me that it's advertised that my merchandise would be sent to me this way and after it's photographed, it's dumped into a box, taped shut and put on a shelf until it's sold. I was told that the box is not opened again. However, I won two lots and they had to open both boxes and consolidate both lots into one box for combined shipping. Mind you I was charged $4 handling fees for both lots and paid $8 for someone to dump both lots of jewelry into a larger box, tape it shut and stick a label on it. They state in their written description that "jewelry may arrive tangled or in knots".

Today at 10:40 am I went to my Goodwill location drop-off at 2655 E 3rd St, Casper, WY 82609. I wanted to donate some books in excellent condition and a sewing machine. A young man would not accept the donations, and stated that "Goodwill does not accept sewing machines. We are no longer accepting books. Take them somewhere else." If this is how the community is to be treated, I believe this location will lose a lot of business and several donations. Last week, I tried to donate clothing and was told I had too many bags. The bags were plastic Walmart bags filled with barely worn or new clothes. What message does this send? The employees at the drop off need to show respect, and if donations are not being taken for items, it should be clearly posted. The posting stated mattresses and food, not the items in my car. Thank you.

Goodwill needs to close their doors in shame. They've ruined the concept of charity and goodwill and replaced it with ridiculous greed and profit. Dollar Tree items, 2.99. Target salvage items marked up more than retail. Filthy, worn shoes 14.99 and up. Because they once were Nike's? Expired pet food marked at cost? That's ILLEGAL to sell expired FOOD! Selling opened packages of medical bandages and dressings? ILLEGAL. Close their doors with protest, this has to stop---they are generating the greed with corporations using their donations as tax write-offs, a vicious, greedy circle aimed at taking advantage of the consumer. Please stop shopping at or donating to this money pit.

I used to shop the local Goodwill stores regularly. Most times I could find yarn, fabric, sewing patterns and various craft books. Lately, and in 3 different store locations, there was absolutely NOTHING craft-wise. Not even a straggler book on the shelves. A couple of years ago I started noticing drastic price hikes on everything. I found that I could buy new yarn from most craft supply stores and even online (shipping included) a lot cheaper than Goodwill prices. I stopped buying the yarn. The patterns and books were still reasonable so I still purchased those. Now there's no craft supplies whatsoever on the shelves which leads me to believe that they're trying to get higher prices by selling them in lots online. Informed, intelligent and savvy shoppers know a rip-off when they see one.

I have donated and shopped at this Goodwill for nearly 20 years. It used to be a very satisfying experience, I have donated a lot of very new, barely used good merchandise - clothing, furnishings etc., always knowing in return I would find equally interesting and unique merchandise in the store. It was a fun and economical way to keep my home fresh. But this store has changed, and like a lot of people I will no longer shop or donate here. The donation center has one exhausted looking - senior citizen in the truck accepting carloads of items people drive in with, in a continual stream. Amazing looking things, but it all goes on the truck. Nothing goes in the store. In the store, the merchandise is the dregs. Whatever low cost, no-label dirty, and broken merchandise Goodwill decides won't sell online. Nothing vintage, nothing unique.

Why is Goodwill raising prices? Greed! I saw a review from someone else who says they don't blame them for bringing up the prices because people are Greedy. That is totally crazy, did you know that the CEO of this "charity" Jim Gibbons, made $729,000 in salary and deferred compensation. Hmmm and they take in "volunteers" (slaves) to help at Goodwill.

I live in PA near Pittsburgh. All of my local Goodwill I have learned by asking their employees why the prices are 10x what they should be, that they now check prices against eBay and other similar sites. Whatcha doing Goodwill???

I have been shopping in Goodwill for many years, but I will no longer donate or help them get richer. I cannot believe the prices, are they insane? $29 for used shoes!! I am tempted to head over to both locations in Spring Texas and take pictures to post online. This is pure greed on their part, PLEASE DO NOT DONATE TO GOODWILL!!

I have, like many other people, experienced an extremely disturbing overpricing at all Goodwill stores across the country. Dollar Tree items priced at 2.99, broken and stained items. One store I went to charges 4.99 for all shirts, (tank tops included). Today my sister found a pair of used tennis shoes price for 19.99. I saw used flats for 24.99. It's ridiculous and sad. I don't know what is going on. I am repeating most of what other people are saying, that you can find brand new item for less at other stores. I really don't get it. I went in yesterday looking for a sketch pad, and found a DollarTree one for 2.99. So, I left and went to DollarTree. Somebody needs to investigate what is going on here. I have decided not to go again. It's hard enough for poor folks to survive, and now not even the Greedwill is safe.

Wow! Google has its profit making hand in everything. Now it's Goodwill. Prices are currently too high for pre-worn clothes, some of which have body odors and stains you can't get out under the armpits. I use to love this place and came often (Paramus, NJ, and Pompton Plains, NJ). Not anymore. All the good items and clothing have been skimmed off the top, and what's left is ehhhh, and way overpriced. "The thrill is gone".

The absolute greed of this company blows my mind. I have shopped at and donated to the local stores for years today was my last trip. The markups on the name brand items are sickening, part of it used to be that you could find items that you couldn’t afford or didn’t want to spend big money on at retail stores, that’s no longer the case because of this company's greed. Thanks Goodwill. I will never darken your door again. I used to stop quite often. Now I’ll take my business elsewhere.

I have an account that had some past due items due to a family emergency. I asked customer service to remove them. They said they did, but in fact they were still on my account. I then asked them to close my account if they could resolve it and I would just open a new one. Now they have disabled my account and I cannot open a new one. I have called and sent them multiple emails. I need them to open my account and fix this issue with the unpaid items ASAP. They can add them back with a pay button or remove them if relisted. Desired Resolution: Finish the Job. Desired Outcome: Fix my account, by reinstating it and remove the past due items (user name **). I have spent thousands and thousands of dollars on Shopgoodwill.com, and have been treated horribly.

*Submitted as complaint on Goodwill's official website; posting here to share with others.* There has suddenly been a ridiculous new organization of the Lawrence, KS store where housewares are organized by COLOR (they used to be organized by use, which made way more sense...). The prices have suddenly skyrocketed. Worst of all, though, is this one employee (possibly the manager?) who seems to have a very skewed sense of what it means to work in customer service (or anywhere near other humans, apparently).

They sell broken items, tape them up to hide it, then refuse to allow your to return it. Getting free stuff and still taking advantage. Managers are rude, their staff sucks, and they're all lazy. Will stop going here.

On Nov 23, 2018 I purchased an item from GOODWILL and I never opened or took item out of store. I asked for a refund but sales clerk denied refund, I spoke with manager and she denied as well. I am in military and I was activated on orders. I am not in Miami. Item stayed in store. I contacted my bank and filed a claim. Bank contacted GOODWILL and GOODWILL never responded. I was informed by the bank receptionist that GOODWILL was provided with a deadline of January 29 to respond but to this day has not responded. It is now May of 2019 and I have received no resolution. My funds have not been returned. I have attempted to call GOODWILL many times but no resolution has been provided. GOODWILL store in Miami 5254

Goodwill stores in E KY have a price guide they are required to follow. For example: Purses are suppose to be $3.59 however all the designer purses are put under lock and key with price tags of $25 or more. Why? I’m starting to think the employees are pricing these items and putting the extra money they make in their pockets????

It was REALLY BAD! Both a manager & cashier (Kassandra) continuously made fun of me! The **, possible manager even smelled the crotch of a pair of pants I returned, said, "Eew!" Really loud & both busted out laughing & kept talking about me right in front of my daughter & a line full of people! Multiple issues during visit. Doesn't deserve any more of my time & energy! Will NEVER shop in another Goodwill again!

Prices on everything seem to be higher each time we go in there. They have items that aren't brand new and there more experience in Goodwill the the original retail store it's from. I thought the Goodwill was supposed to be a store with low discounted prices to help people in the community purchase things they may otherwise not be able to afford! Someone really needs to go into this store and realize what's going on. I bought something the other day and the Goodwill price tag came off and below was the original price from where it came from, Goodwill had jacked up the price $2 more from the original retail price, that is not ok! I was completely taken advantage of! And they sell sets of speakers that should be sold together all separate. Way overpriced.

So now the Goodwill is taking certain items and auctioning them off or selling them online. I go to the auctions and see the same man buying everything and bragging about how he buys all the good stuff and sells it for a lot more. Every week he comes in bragging about it. Shows up late to the auctions and "attempts" to stand in front of people who arrived early. Not on my watch. This is just another example of a greedy company and a CEO who gets rich off of other people's throw-aways. $3 for a hardback book and $2 for a soft cover. Some things are priced at or above what you can get them brand new. Time for a new CEO Goodwill.

The online auction site locked me out and customer service of which there is none made me late paying on items. Then they locked my account!!! No response. No answer. No service. They get free stuff and get rich - they have gotten too greedy recently. Take your money to Salvation Army instead!!! I hate the Goodwill and now will not even go to their stores!!! Greedy company with no care for the free stuff. They are ripping people off selling!!! Go somewhere else. They are a business. They do not help anyone!!!

Goodwill in Daleville, Virginia has increased prices to the extreme! Everything is donated and a book price is 3.00. I find I can go to Ollie's or any other retail store and find cheaper prices! How is their prices helping low income or people without any income!! Will not go back or donate to Goodwill!

I saw a box of 6 Multi Grain crackers that I like but their price was $8 and the box was broken and taped together and I had just purchased a box from Costco for $6.39. Also saw canned veggies for .89 & .75 ea but I buy them all the time at Aldis for .45. I picked up a pair of ladies shorts and other items and went to try them on and found that the shorts were all bloody.. I didn't even bother to try on the other items.. I really don't understand why this Industry isn't regulated by the government.. It's supposed to be a place for the poor to be able to help their families, but it isn't.. I agree with all the reviewers.. They rip people off.. Where's the humanity in that..

Goodwill in Flower Mound, TX. I asked to see a box of Legos that was being auctioned. I just wanted to verify there were actually Legos in the box. The employee behind the counter told me Goodwill does not allow silent auction items to be inspected before the auction ends. I asked if the set was complete and was told they didn’t know. They never opened the box. I asked if she was certain there were even Legos in the box. Again, she didn’t know. I’ve had the same (frustrating) conversation with a closed box of comic books. I wish this company would understand the difference between a silent auction and a mystery grab bag!

I scheduled a pickup at my deceased brother's house. Unfortunately the power was off (unknown to me) and they refused to take anything except a filing cabinet. They said they couldn't see the items so therefore they couldn't take them. Seriously!! We had all of the blinds up and I could see the condition of everything. Mind you, this wasn't junk, new clothes with tags on them, computer desk, etc. I discarded items that weren't any good. I will NEVER donate or buy from Goodwill.

Haven’t been to Goodwill for the past six months and decided to stop by. Kids needed some shoes. The last time I purchased shoes there, they were $5-$8. Now they are at $12-$15. Forget that, I went to Payless and took advantage of their store closing deals up to 60% off within budget.

Looks like garage sales might be all that's left for people with low or fixed income. For several years the only way to catch a deal at Goodwill was to shop strictly for the 50% discount colored tags. Now they're gone and so am I.

Prices are entirely too high. When I can buy the product new just for a couple of dollars more, or less, then your prices are too high. I am fortunate enough that I can buy new, but I witnessed several families there that are lower-income and unfortunately your prices are too high. Lower your prices you greedy humans. Stop trying to make a buck on the poor, you get your junk for free for goodness' sakes. Where's the humanity?

Goodwill has a policy that their employees can't shop at their own store so customers can get a chance to find a unique item and have a chance to get first chance to buy the items. So why is Goodwill now going through all the good items and selling them online? This is not fair to the customers and not fair to the people donating who think their items are going to help people in their own communities when in reality the items are being sold online and going to other states and or countries. All this is, is greed so they can put more money in their pocket instead of helping their employees and their communities like they were originally suppose to do.

My family and I used to shop at all the nearby Goodwill stores in the area quite often, however as of recent we visit Goodwill specifically, less and less due to their price jacking. Yesterday was the last straw. We observed a simple sundress marked at $100 and countless Target and Dollar Tree Branded items overpriced. A junk, Greenbrier Intl. cat toy marked for 2.99! You will not only often find countless quantities of these type of ripoffs, but also find that nearly all Goodwill stores no longer carry jewelry. Occasionally there are maybe two or three pieces of Target donations or costume pieces LOCKED in a case. All other jewelry is now being hawked on their online auction site for large profits. My mom once found a Halloween decoration priced for $100.

For the past 8-9 months I've been going to the local Goodwill at night to feed stray cats. These people see and know I sit next door and do this without any problems. My presence has even kept their property from being vandalized as it used to in the past. Tonight I was handcuffed and detained by police! I was being accused of stealing truck batteries! The jack** manager claimed to have me on camera stealing them, but he only had me doing my normal nightly thing!

I've just recently become homeless, sleeping outside. I went to Goodwill looking for a sleeping bag. They had one for seven dollars. I only had five dollars to my name. Went to the manager and asked for some goodwill and said I would come back with the two dollars in a few days. It’s been very cold at night and I have no blanket. She said there was no way she could help me. That's good will alright. I will never recommend or shop there again. Good riddance Goodwill.

I am an older lady. I went to a Goodwill Store near me on North Main St In North Canton, Ohio 44720 at about 3:00 pm on Tuesday February 26, 2019. The man who came out to "retrieve" my donations brought out a cart and waited there beside it waiting for me to lift the heavy items out of my car and put them in the cart myself. Not once did he offer to help. He acted like he was just there to protect the cart and not to help at all! Another lady pulled up beside me and he did not help her either. We both had to ask for a donation receipt as he hurried back into the store. Never again will I take any of my donations to A Goodwill Store again. I will go to the Salvation Army Store where they help you and appreciate the fact that but for your donations they would not have a JOB!

Goodwill has gotten very expensive. They base their prices on ebay trends, which isn't going too well. The same items are as always there. 60.00 for a old scratched up non brand receiver. Pyrex for 40.00. I change the prices and I don't feel bad about it. I would be more upset paying the advertised price. You should all do the same if you plan to shop there.

I would like to add to the many many people that are disgusted with the pricing structure at Goodwill Stores. For years I have tried to save money by shopping at Goodwill. The prices have steadily gone up and clothes are somewhat organized by color. For what they charge they could afford to put them in some kind of size order who has all day to find jeans? Mostly the prices are outrageous for a thrift store which is most likely in response to the people that survive treasure hunting and reselling. I thought that was the point was to put people to work! Lots of people have little to no income for medicines and food for different reasons. This treasure hunting keeps them off welfare or worse from not getting meds they need.

In the past two weeks I have found several items that cost more at Goodwill and they do brand new. The most recent was a modern large cast-iron pan price to 2999. This item new target is 1999. Donate to the Salvation Army. They have started to change their pricing and put new labels on items.

Every time I go to this Goodwill Store in Mt Pleasant on Ben Sawyer Blvd there is at least an item not priced and when you ask them to get you a price they have to send it back. I have seen people curse them out, walk out and say they lost a sale. I thought the point was to sell the stuff. This store is really junky and if you don't want to sell your stuff or get it more organized, just close the store and put something else there. Our other stores throughout the area are more together than this one, and employees are more friendly and helpful. Clean it up, get better employees, price every item or just close.

Just went to the Oklahoma City Goodwill store to purchase something warm to wear. Picked up a sweatshirt and the woman at the register said it was $7.99! Walmart has brand new sweatshirts for $5. Also their leggings were $4.99. Walmart again has brand new ones for $3.78 regular price. I asked the employees there why the prices continue to rise. They said they had opened up new stores and now were looking to compete with Ross stores. Makes no sense for used item donated for free. I encourage everyone to donate to the Salvation Army. Their prices are much lower, at $3.99 for shirts & most pants.

Goodwill of Arkansas is an excellent place to shop. I love that the employees are always happy and helpful. The stuff for sale is very neat and organized. The bathrooms are clean as well. I also like the fact that leaving donations is very easy.

At my store in Georgia, on Sunday a different colored tag of the week means 50% off items with that color of a tag. Problem is I go in Monday mornings and you find very little of anything with the color of the week. I asked the sales clerk why I couldnt find any of that color and she said they pull a lot of clothes and put them in the back 'cause they have new stuff coming in. Sounds to me like they want you to pay full price instead of 50% off.

My father cannot afford new furniture. He's 88 years old and on a fixed income. We cannot afford to buy him new furniture and so off to Goodwill I went. There wasn't a couch there under 399.00. I also noticed that they came into luck of a Widdocomb bench, of which they were selling for 999.00. This is ridiculous. If you're going to put something like in one of your stores, I suggest you put it on a showcase of some sort and in a neighborhood where those more fortunate CAN PURCHASE to help the cause. Otherwise I have no other choice but to think you put such a high price on it so that people WOULDN'T BE ABLE to purchase, perhaps saving it for someone who works there. Goodwill's prices are not second hand prices. Your beat up floral dept. is more expensive than Michael's Craft stores inventory - how dare you. Needless to say - no couch for Dad.

In a nutshell, I'm a US vet, suffering from PTSD. Aubrey you went the extra mile, and have the magic touch for customers and keeping them happy. You were my best memory in a while... Thanks for making me feel special.

Goodwill Outlet is where clothes are sent that don't sell in the Goodwill stores. Triple time rejects are sold there. In the San Bernardino Outlet today the security guards chased down a couple and made a huge deal of them stealing a jacket and backpack. What kind of Goodwill is that? The couple looked homeless and poor. Security grabbed the items and were pretty mean and rough about it. Come on, Goodwill, you can afford to give away third time rejected clothes to the poor. That was such a sad scene to watch. I gave three stars because I did have fun rummaging through the bins. The jacket and backpack would have cost about a dollar together. I wish I'd been paying more attention to the ruckus, I'd gladly given the couple a $20 and let them get some things they need.

I have a friend who works at store 044 and she has been very ill the past few days and she has no insurance because she is tight with money. She can’t afford to get meds or a check up so she’s trying to get better on her own. She was written up for missing one day for calling out. She has also been employed almost 3 years and has worked so hard towards promotion. She’s gotten all her training and certificates done and still nothing. They don’t recognize her hard work and have no sympathy towards her illness. They mistreat all staff horribly and it’s needs to be fixed.

I bought the Keurig at the 77532 store and was very disappointed. I am a senior citizen and don't have extra money. The coffee pot had several parts missing and was not useable. It would be nice if info about missing parts be noted so you could make the decision if you wanted to buy it anyway. Electronics is as is and cannot be returned, at note some part are missing. This article could not be looked at inside as it was taped down. The parts missing was obvious if you knew anything about the coffee pot. Try to be a little more helpful to your customers so they can make an informed decision. Thanks.

I have shopped, and donated to Goodwill for years. I, too have noticed, especially recently, that prices are rising even more. Every time I would go in, I would hear at least one person say "Almost all this stuff is donated". When being upset over the prices on everything. What finally did it for me, was the last time I went, I bought a shirt that had tags on it from a JCPenny store for $6.99. Goodwill sold it for $8. I brought it to the cashiers' attention, and she called up a manager. Of course, to no surprise, the manager says "we have no control over that". Wow, load of bs there.

Just to get this out of the way, I sell on eBay. I am the guy who goes to Goodwill and buys the things that nobody else will buy so that I can offer them for sale on a larger worldwide platform where people are looking for these specific things. These are generally items that no local customer just visiting Goodwill would ever purchase, often they are obscure and very specific items that no customer is going to just happen to need. In other words, 1 in a million people might be interested in purchasing these things, and the odds of Goodwill being able to sell them are minuscule at best unless it's to someone like me who intends to sell it on eBay.

Goodwill in Central Virginia Lynchburg region changes their policy all the time when it comes to pricing. Because of this there are constant problems with employees not knowing the policy. They make me feel like a criminal sometimes when I am at the checkout counter and something does not have the correct price as the employees say. It happens constantly at the Lynchburg Old Forest store with one employee named Michelle actually singling me out every time I shop there. I have complained to the manager about this and still it happens all the time. The central Virginia area needs a new regional manager so customers can see some change for the better. Items are over-priced for poor people like me and I thought this company would help people like me! They do quite the opposite. Don’t shop at Goodwill. They help only their own interest! Please donate to places that actually help the community. Please!

I arranged a pick up of over $10,000 brand new electronic items from closing my online stores. The main Guy that came out of Charleston had a negative attitude right off. Complained and huffed the entire time. It tore my nerves up as well as my mother and father who were thankfully helping to get this taken care of quickly. It amazes me you try to do good by donating and they give you a nasty attitude the whole time. I will never give money or items to Goodwill after this horrific experience!

Ok honestly GW, time to lower your prices back to thrift store range. It's getting a little out of hand. Stay in your lane. Oh, and hire people who have a harder time finding work. I thought that was your mission statement yet I rarely see it happen anymore. So why the laughably expensive free inventory? I could go to Forever 21 and spend the same or a bit more for decent, unworn clothing now. What happened? I finally had to post somewhere after stumbling on a forum that assured me I'm far from alone in thinking this.

I'm a frequent customer of the Goodwill in Capitola, CA. I usually go in every other week and spend at the very least 100$. I've never had a real problem before today. Despite The store being rather disorganized and a lot of stuff isn't priced. They employ a variety of shady looking people who are for the most part friendly if not particularly helpful. I spent almost two hours sifting through the mess that the store was in and was quite pleased with some of the stuff I found. When I went up to the front I had a number of things with no tags but most were priced. The cashier rang everything up and got prices for the unmarked items that seemed fair. However just as I was about to complete the transaction a supervisor came over and said something was mispriced. She then began to go through my cart and said that a number of items had multiple stickers.

I was shopping at the north Lamar location in Austin Texas. Their men’s shoes are quite overpriced, so I usually just check the women’s racks, as they’re more reasonably priced, usually around $7.99-9.99. Came across a pair Nike basketball shoes, checked the size, and thought “these will fit my buddy who loves sneakers”; price was $7.99! Went to pay (also purchasing 4-5 other shoes that day), and the cashier sees them, and it’s immediately clear she recognizes the shoes as “LeBron's” and states they’re underpriced. I said I too was surprised they were priced at $7.99, but they didn’t have laces, were kinda dirty and with the women’s shoes. Not my problem, I didn’t price them, and I assumed Goodwill would honor the sticker prices on both shoes.

My Nephew just got back from the Goodwill in Kent Wash. And told me that they did not accept the Good condition American flag with pole I just sent them, as it was too Political to be accepted by their store. If they can not accept an American flag here in American I see no reason to send them anything else or my customers. As I'm in the antique business and I do have lots of Senior citizens that I help downsize.

Well first off I want to say that I completely understand why Goodwill is raising their prices. From someone who runs an eBay business and makes thousands of dollars a month from reselling Goodwill's items I can honestly say I don't blame them. I have been in different Goodwills across the East coast almost every day multiple times a day. They are being competitive. 80 percent of Goodwill shoppers resell in some way shape or form. Whether a yard sale, online, or antique booth or swap meet.

I have gone to Goodwill my entire life. It was the place to go for cheap clothes, books, household stuff, etc. It was affordable to go; you could go school shopping or get some books without spending and arm and a leg. However, over the years, I've noticed an upward trend in prices on EVERYTHING at every Goodwill in the state of MI (I've visited most at one point or another).

I am writing you regarding my unpleasant experience shopping at the Goodwill Store Albany California. July 9/2018 I found the small plastic magnifier lens on the shelf with no box priced $4.99, I took it to the female cashier and asked her to hold this item for me so I like to continue look for other things. Later I purchased 4 items and go to pay the bill, the cashier told me she found the box for me that belong to the magnifier lens and no extra charge with it, she try to make me happy of her service. After I paid the bill I feel like the charged seems much more than I thought, so I double checked the price of all items I bought there before I leave the store.

I’ll never tire of this story but a while ago I was in the Goodwill in Hudson NY. This was over a year ago. Records were 1.99 and they never have a sticker of any kind. Anyway, there were some records in a cart up front. Usually the stuff in carts is the “new arrivals”. Anyway my brother looked through them and was going to buy a bunch of them. When we went to checkout the guy was counting how many records we had and then looked at each album and then suddenly stopped. He must have realized the albums we were buying was Elvis Presley-S/T Mono, The Beatles-Something New and Bob Dylan-John Wesley Harding. I think he is the manager. He told him he couldn’t sell us the records. He said he had to take them in the back to be “processed”. He said they would be out in a few days. He then went on to brag how he got a Led Zeppelin Untitled that was sealed that was donated.

Had charges brought against me for something that I never did wrong. I had paid for an item with my debit card and Goodwill turned against me and said that I stole the item and never paid for it but I have a receipt saying I paid for the item.

While at the Carrollton, Ohio Goodwill I was looking at shoes. There was an off brand of a shoe that was $30!!! I looked the shoes up online and for retail, brand new, the price was just under $20! I then was looking at a gaming headset that was priced at $49.00 that you can buy online for anywhere from $15 to $25!! I just don't understand this since people donate to Goodwill for free and then others shop there for their families because of low income. I have been in quite a few Goodwills and I have never seen the prices jacked up so high as in Carrollton.

GOODWILL CLEARANCE CENTER ON HAYWOOD ROAD in Greenville, SC needs to close!!! The evening manager continues to allow hazardous items such as mold, broken glass, sharp wood, wet clothing and items that contain needles, etc inside the facility for customers to dig through. The manager allows children to run around without shoes!!! Afterwards, she goes to prepare food at the Subway connected to the center. Popping, chewing gum and talking while trying to explain policies does not make good for business. This place has the poorest customer service. It is the management's fault for my review. Please close this place!!! GET EDUCATED MANAGERS and reopen!!!

I have a friend who is an avid Goodwill Store shopper. I purchased a gift card for her in Georgia and sent it to her in Fla. She has been unable to use it at any Goodwill Store. She sent the card back to me to see if I could use where I bought it. I used a magnifying glass to read the writing on the back of the card that says I need to activate it. I have tried in vain to do so. I found a place where you can check your balance but it says my card has too many numbers on the back and won't take it. Could not find anything that said activation. Goodwill owes me $30 for a useless card.

I am a frequent shopper at the Goodwill in Forest Lake MN. I stopped there and spent approximately 2 hours picking out pants, shirts and blouses. I had just finished trying on the items which was probably around $100.00 or more and came out to find that the items I had just tried on and the shopping basket they were in were gone. Apparently taken away by the store employee to keep the floor clean. The shopping basket was at the end of the dressing room just outside the wall and wasn't in anyone's way. I took 5-6 items in at a time and then would put them back in the basket and then would take 5 more to try on. I have done this numerous times and never had this happen.

Bought several items and Goodwill did sent or give me back money. I have been a shopper several years with Goodwill, but lately they have gotten very bad on sent items (jewelry) out and reselling it. It's pretty bad when you want to help a company like them. Then they pull this. Just need help getting across a message to them.

I purchased an item that was described as "wearable/Resaleable" and the item is defective. I contacted them to return the item and they refused to take it back. The amber pendant is full of cracks and covered in scratches on the outside. If you buy from them think of your spent money as a donation because you will never get your money back.

I’m a frequent Goodwill shopper. I live in Central Ohio, meaning I mostly shop stores near Columbus. I live East, so I am close to the Pickerington store. It’s small, but well stocked and I always find a few bargains. Recently, a friend told me about the Buckeye Lake store, which is large. I found things there, of course, but when I checked out, my bill was very high. I asked for my senior discount, but was told they only give it one day a week. That’s nonsense. I’m old every day of the week. I looked at my receipt and discovered that their pricing is totally different from the stores I’ve been shopping. Buckeye Lake is not a very affluent neighborhood, by and large. I can see no justification for the higher prices. I would be interested in knowing why this is...

I am a frequent shopper of the Goodwill in Portsmouth Virginia and, over time, I’ve been noticing that the prices are not “thrifty” considering this is a thrift store. There was a plastic planter marked $2.25 that I’ve seen at the dollar store for $1.00. Another time, I saw a vacuum cleaner marked $35. When someone confronted them about their prices and that an item could be found in another store for less, the employee said they have a pricing guide of what an item costs in another store and that’s how they price items. This is clearly not true because if it was, a planter from the dollar tree that’s $1.00 would not costs $2.25 in Goodwill.

I took a carload of goods into the Lexington SC, Sunset Blvd. store Sun. 6/24/18. The lady that assisted me did not lift a hand to help me take the items out of my car, never said thank you. Goodwill employee needs to think about why they have a job. She acted as if she was doing me a flavor. I will be giving to other organizations, I don't have to take that kind of attitude. ''Never again'' ungrateful.

For the past few months that I have been shopping at the Goodwill, the prices are getting more and more steep. Today, I saw a painting for $35. A random person drew two giraffes and framed it, it cost $19.99, a beat up stereo $35 and the speakers each costing $15.00 a piece- not even sold as a set so the whole thing cost $60. This is the Goodwill in Jamaica Plain Massachusetts. I find that the Goodwill on, Melnea Cass Blvd Ma. has hiked up the prices as well. Jeans cost 7.49 for the regular and the name brand jeans are much more (I'm not sure how much more). I think this is ridiculous. I'm wondering if the store was told to do this by headquarters or the separate stores deciding on their own to do this.

We bought several things from Goodwill W. Wendover Ave. Greensboro, clothes, summer clothes, pictures, books... and this paper... 2 packs of expensive 3 ring binder graphed paper. Neither pack made it into my bag. I went back to see where it was put because not in my bag. Instead of looking I was offered a refund. CLEARLY stolen from the young woman cashier who must not have realized it was out on the sales floor and decided she wanted it. WOW.

I’ve shopped at many Goodwills for years, I’ve never ran into more issues than the one located at MacDade in Delaware County. Managers and employees pass with the wind. What happened today is what made me finally have enough of the embarrassment, and rudeness from them. I shopped for literally hours talking to friendly employees and waiting on more items to come out in the big bins they push out, I go to check out and one of the items I have is a pressed glass punch bowl, I found laying on the ground behind a bin and not even on a shelf, it had four punch cups that matched and broken glass in it, that almost cut me.

I have found many Target items at Goodwill and they still have the Target clearance price tag and Goodwill prices them higher than the clearance prices. Goodwill production employees have to hit a target number each month and that is determined by how they price items that they get for free. Goodwill also only has one community benefit and that is teaching English to people who speak Spanish. They do not help the community in which they are located. People and companies need to start donating to Salvation Army, which helps the communities that they are in. Salvation Army is a true nonprofit organization, not Goodwill. Please stop shopping and donating to Goodwill, help make a change and share this information with your local politicians and corporations.

Rising costs in 2018. I live in OK. A state that's lowest in pay and economic flourish compared to other states. Also on disability. Went into Goodwill today and paid over 45.00 for 5 items that weren't even name brand or in perfect shape. Not even close. Something has to be done about the scandals with the rising TO NEW AND BRAND NAME CLOTHING COSTS CURRENTLY. LET'S SHUT THEM DOWN AND STOP SHOPPING HERE. I'M DONE!

I went on Sunday (which here is the day a new color goes to 50% off) a few times and noticed very few items with the color of the week which seemed strange to me. In our stores, the colors are in alphabetical order beginning with blue and ending with red -- the current color was blue so I knew the new color would be green.

Recently paid 10.00 for a coffee pot that didn’t work. Spend a lot of money in Goodwill and have bought several items that were priced too high that didn’t work or were missing parts. If Goodwill is going to mark items to a premium price shouldn’t they have to make sure they work or all parts are there?

Approx. 1:00 drop off. I’ve got a 20’ trailer full of nice household items to donate. Man walks out says “what’s under the tarp,” I reply “household goods mainly. I’m moving into a RV to travel, out of a 4 bedroom house. Can’t take everything so I’m donating.” Man seems to be very upset that I show up & starts telling me items they won’t take. I reply, "Well if you see something you don’t want I’ll leave it on my trailer." He goes gets a box that stands about 4’ high, sits it by a door and tells us to put the stuff in there while they all stand there doing fist bumps and gabbing, & watching from a distance.

Why are men’s T-shirts priced at $2.99 while women's are $4.99? All categories in men’s clothing are half the price as women’s! Considering the items are acquired by Goodwill at no cost, gender discrimination is the only logical explanation for the difference in price.

Brand New Goodwill Clearance Center on Boutwell Rd, Lake Worth, FLORIDA has become in the last 2 weeks a place where shoppers have to buy a MINIMUM of 11 pounds items at $1.99/lb. So, in order to buy there you have to spend $22 MINIMUM. (11x $2=$22). Required minimum 11lbs on EVERYTHING that can be weighed, except for books. Books are 5 for $2. So, shoppers have to buy EVERYTHING other than books by the required minimum 11 lbs. Ah, and shoppers need a CARD to shop there too. I will be shocked if that whole new ways of doing business at that Goodwill aren't ILLEGAL practice. That Goodwill has become a shopping CLUB. MINIMUM PURCHASE is REQUIRED.

My son was hired at Goodwill and LOVED his job for several months. Then, manager, then assistance manager quit - no notice. No surprise now why that would have happened... New manager and new assistance manager proceeded to systematically, in an uncaring and frankly illegal way began to harass, nag, demand, complain and hound hard workers every day for NO BENEFIT whatsoever of NOTHING!

I was at the Anderson store at 5:30 and was wanting to get a table there. The tag you take up front to pay was missing. I asked about the item and they said a person has till 9pm to buy it or it will be retagged. I came back at 8:45 (table was still there) and ask if I could buy it and was told no it would be retagged tomorrow for the half off day? I am willing to pay full price tonight but you would not take my money per management? Everything nice in the bigger items had tag missing? How do I know the manager does not take the tags and have his friends buy tomorrow at half off? I have been to the store before and had the cashier ask if anybody has the tag to whatever item over the speaker. Goodwill needs to look into the management they hire.

Manager’s Bad Attitude—Hilton Head SC. I was in Hilton Head with my father when we decided to go thrift shopping. We chose this Goodwill which was a mistake. My dad found an item that he wanted to purchase but it did not have a price so he asked a girl to price it for him and told him it would be coming out of the back shortly. When he saw it coming out he approached the lady “Mary Ann” as he was under the impression that she knew it was being priced for him.

Crazy prices for shipping and handling fees. Would be better if they offered retractions like eBay that don't jeopardize accounts closure. Buyer beware. Some items may not work from past experiences myself from buying on their old website years ago.

When you go to the Goodwill Store on South Cobb in Smyrna look for one of the assistants Cassie **. She's a delight, professional, a smile on her face and very helpful. Her manager Chris is aware of this, as I spoke with him yesterday. As well that is the very best of all the stores that I shop at... clean... great music... well priced merchandise. Great to have in our neighborhood. Please recognize Cass. Thank you.

I went to the Goodwill located at 4605 Dixie Hwy, Fairfield, OH 45014 tonight (4/19/18) at 8:40 pm. The minute we came in the door we were told they were closing in 15 minutes and we "better hurry." Then in the course of the next 20 minutes we were told 6 times they were closing. Including the whining complaints of an employee wishing they could "kick the customers the heck out of there." 6 announcements/reminders/complaints in 20 minutes. When we got to the front I told the staff and the lead that it had been a miserable shopping experience due to reminders averaging every 3.25 minutes. Plus complaints. I felt harassed. The lead was just as rude as the staff. Then I was stuck in line while two staff members made repeated rude comments to me and the lead argued with me about what I heard and barely anything to correct the staff.

I am semi disabled so work a small store out of my home to provide for my family. My source of sales is from Goodwill Online Auction. Seattle to South Carolina there are HUNDREDS of THOUSANDS items sold. Upon purchase you are charged a "handling fee" and a "shipping fee". It's fraud on the shipping. It will cost 16.20 for three small pieces of jewelry... Flat rate box is 5.90 because post offers discount to businesses. They SEATTLE have duped the buyer trying to survive an additional $10.00. I understand handling but this is illegal. They list weight at 2 lbs and below it shows actual weight at 6 ounces. I am reporting this. Not every store does it. Texas does not and many others. It is said to be NON PROFIT yet many of these stores are FOR PROFIT. Someone needs to look into a class action on this.

When browsing in the local Goodwill I couldn't help but notice the high prices marked on the name brand clothing. 12.98 for jeans and 10.00 for kids' hoodies! For those prices customers can go to the stores and shop the clearance racks! Outrageous!

Goodwill Englewood, Florida. Bought brand new mattress... horrible in less than a week. I used it and sunk in and my husband tried it and he sunk in and had bad back in the morning. Total waste of money... piece of crap... worthless. Worst mattress ever... just a bad lump. Can’t even use it for anything.

Went to get a pair of toddler shoes and they were trying to charge me $16.99 cause it was Jordan instead the Mike's were 7.99 and in better shape. Then a coat I was going to buy my son smelled like cat urine. I found a bag of cars for my son and out 10 cars (for $5.99) 2 worked and the others either fell apart or were missing parts. I didn't notice until after I left I bought my son a little bag for 2.49 and they charged me 5.99.

Someone donated them out of the kindness of their heart to help those less fortunate, not so that a greedy corporation could rip people off. I have donated so much to them over the years and spent too much there as well. They don't want to help others only to take advantage. This company is a monster. I'm all for recycling items but they need to be held accountable for how they're going about it. We're better off throwing our stuff onto the street so people who need it can get it.

Have been a good customer at this Goodwill store for several years. Since Goodwill has initiated its online auction site, most things that have the slightest value end up on the site, and you must pay shipping and handling, for things that were obtained gratis, by Goodwill. Our local stores, apparently all owned by one family here, have become disgusting. Have been told by former employee, that the better donations, the better merchandise, is picked by staff, and held for the owners, for their personal use.

Menomonee Falls Goodwill - I saw employees in this Goodwill change prices of items once customers got to the register. This cashier said, "oh wow that is not the right price" even though it was ticketed with a tag through the plastic at $2.99. So she makes the customer wait for 5 minutes while the manager goes to the back to correctly price it. She comes back with a price of $5.99. Awful customer service. All prices have been increasing 3 fold in last year. Prices are the same as at a regular store or more. Medela Single Breast Pump for $149.99 but at Target it's $149.99.

My wife received a $100.00 Gift Card for a Birthday Gift. Her father send it from Las Vegas. We live in Forest Grove Oregon. My wife and I went to the Forest Grove Goodwill and spent $80.00. She used her "Gift Card" or tried to use it. The employee stated that that "Gift Card" is no good at this store! They told her she needed to go to Las Vegas and use this "Gift Card". What kind of garbage is this! I've heard a lot of bad rumors about Goodwill. After checking into it they are true! The CEO should be ashamed of himself for doing the American people like this!

I have been using the Goodwill Online Auction for several years and 2 things have recently become intolerable. First when I bid on an item early in its posting (5 days before end) I normally start biding with a relatively high bid that puts me as the current lead bidder by maybe $100, by the end of that day someone bids the item up to within one bid increment below my bid (usually $2 lower) which makes the next bidder the leader. My winning bid will stay winning for another 5 days until the last minute of the auction and then it's lost.

Every Sunday Goodwill sales changes their color tags. Starting on Saturday afternoons the employees start removing that colored items and all during the week. I thought it was only a problem at the store by my house so I shopped all other locations within a 50 mile radius and witnessed the same deplorable action at all other stores. They pull the sale items and put them in the back, or change the color tags.

I’ve bought 3 different orders off of ShopGoodwill. First one was a great order. Second was a video game. The save battery was dead, which kind of an inconvenience. I bought a replacement battery, which was $3. No big deal. My most recent order was a Nintendo 64 with 3 games. The description said it was tested and guaranteed to Work. I received it, and the AV cable was destroyed. I bought another for $5, which wasn’t a problem. Only problem was the games did not work. When I requested a refund for the broken items, I was asked “Are they really worth returning?” I’m sorry, but spending $150 on games and not having them Work is worth a return. After this experience, I will not be shopping on ShopGoodwill.

For the past month, I have noticed when I go to ALL the Katy, TX Goodwill stores, they are removing all clothes, etc. that have the colored coded 75% off for the week. They take the items to the back, and remove the plastic or stickers and replace with a color that is not on special for the week. I was under the impression that Goodwill is supposed to help the people that cannot afford to go to the store and pay full price. I was also under the impression that the items are donated and do not cost them anything. What is going on? I actually have pictures of items that were a certain color the prior week and was changed. You enter on a Sunday at noon when they open, and it's an ocean of stickers and plastic coloring that have been changed.

HOLY COW! This Grafton Wisconsin Goodwill store opened 3 years ago-prices were good, MANY brand name top-shelf items, such as Coach, Miss Me Jeans, Rock Revival Jeans, etc...I could get these jeans at $6.99; however, I started noticing prices inflate steadily and skyrocket. Odd how whenever I returned to this store, no more Miss Me Jeans, or any of the brand names that were once so readily available. When I did find a nice brand, it would be jacked up to $24.99! Give me a break!! I can't tell you how many times I purchased toys that never worked-I only received store credit. Why can't I get my cash back if the toy is broken??!! Why am I forced to purchase another item from the store??

I visited the store in Iowa City and noticed that the book prices have risen again. First they changed most hardbound books to a higher price, but then on this visit they changed the prices again. A lot of books were marked up to as much as $3.88, even paperback books. While scanning the books it appeared that the pricing was random as some of the same titled books were priced differently, even books of the same quality.

In the past I could be confident that things I purchased from Goodwill still had some life left in it. Lately however several electronic items I have purchased through shopgoodwill.com have been totally unusable. Please don't do that. Some had signs of attempted/botched repair. If it is no longer usable throw it away or recycle it. Don't "donate" it to charity. Not Cool!!!

This is a complaint for shopgoodwill.com auction at Goodwill of Greater East Bay Oakland Fairfield, CA. I have a pleasant auction experiences in the past with some Goodwill auctions but this GW pulled a bait & switch trick on me recently. I placed a bid on an auction listing, a used Bang & Olufsen 4002 turntable & won the item & paid the amount due promptly. I received a FedEx tracking update right away that the item I won has shipped & should be arriving in a few days. The package arrived only to find out, I was sent an inexpensive Pioneer turntable, nowhere close in name or appearance to the item I bought. A lucky bidder who paid for an inexpensive Pioneer turntable ended up receiving the item that I bought & is not obligated to return the wrong item received due to Goodwill Fairfield mistake while I have to be inconvenienced for the return of the wrong item I received so I could get my money back.

At my local Goodwill in Angola Indiana I left furious after the manager said I couldn't purchase a jacket that didn't have a price tag. I was willing to pay whatever they wanted for it. It was a Northface and I only called the manager up for a price when the cashier told her it didn't have a price tag. The manager said to the cashier quietly, "It's not supposed to be out here" but I heard her say it. Then she snatches it up and says to me, "It's damaged I can't sell it to you". I said, "No it's not". (I had totally checked it overlooking for the price.) She said, "Yes it's melted on the back". I said, "I didn't see that, show me". She refused and walked to the back with it saying, "It's damaged I can't sell it to you"... But it was a lie.

I have purchased numerous items on shopgoodwill.com. I am becoming more and more discouraged with each purchase. Although some things I was satisfied with I would easily say 70% of purchases were not as described, either arriving broken (not from shipping) or missing parts. It is extremely frustrating at how obviously little time GW takes to describe their listed items. It appears they bulk list using a template for all listings. Simply stating a disclaimer that some items are not tested and/or sold for parts is unacceptable. If parts are broken or missing your listing should specifically say so.

I have enjoyed both customer service and products received in the past. I have also spent at least a thousand dollars on their online store (because their really good stuff is online Hermes, Chanel, Gucci, etc). In 2017, their shipping prices were a little out of control. I would justify it by reminding myself how much I have saved. Yet, after paying $20 for shipping, it does get irritating that they wait almost a week to ship and still send it by cheap mail so that's another week of waiting.

Goodwill of the Olympics and Rainier Region is my local area and, holy cow, the online prices have increased three-fold, maybe four-fold in recent months. It's actually cheaper for me to buy something in the Midwest and have it FedEx-ed here than make a local pick up. My girlfriend and I are disgusted by GREEDwill as we call it. It's not just my friends but acquaintances too. We're fed up with these charities whose CEOs get compensated in the MILLIONS while the employees can't even afford to drive to work. I rarely shop GREEDwill anymore, I've been supporting independent thrift stores and local charities. (spit)

My friend and I went to the store located in Russellville Arkansas on Friday. As we were shopping I continued to notice this employee was obsessed so bad with standing over her and I that it was beginning to upset me badly. We were doing nothing wrong and hadn’t done anything wrong. She had became so into this that she is now holding onto my buggy and staring at me. Asking me if I am done yet. I tell her no as I was on the phone with my mom asking her about some of the items I had in my buggy before paying for them to see if I had got what she was wanting. As she tells me what she wanted and didn’t want I start to put back items on the racks where they were and she starts yelling through the store to another employee that is at the cash register that I'm putting some items back and then my friend was in front of me.

I just left the local Goodwill after getting into an argument with the assistant manager because I was charged incorrectly. The children's books I purchased were marked $.49 with a yellow tag. Yellow tags are half off today. The cashier did not give me half off the $.49 books. I realized and went back in the store to ask about it. She claimed the store policy is half off all items EXCEPT those marked $.49. I asked to speak to a manager since this "policy" was not listed anywhere and when I was there last week I received the discount on my $.49 books.

Visited this Goodwill on 12/2 and was charged $9.99 for “*open red ladies clothing”. It was a white Lacey tank top from Maurices. I should’ve checked my receipt, there’s no way I would’ve been ok with this. Then to top it off, when I was asked to round up my change to “benefit” their CEO... I mean their “veterans shelters” (of which no employee can tell me where a single one of these establishments exist) I said, “NO”. Reviewing my bill; I was charged a round up donation anyways!!! I’m returning my ripped tank tomorrow and every item I purchased. I’m pissed!

Recently visited Goodwill and found out they are putting all the jewelry online from all the stores. It should be for the community since we made them become what they are today with almost 80 stores now. How greedy is that!? Who knows what they're gonna do next. I will throw my stuff in the trash before giving them any more stuff or find a local thrift shop to drop off instead. Not a smart move Goodwill!! You get stuff for free SMH. No more for you guys and hope everyone follows suit.

Went to Goodwill on 7th St and Union Hills and grabbed a few items, when paying the total the lady saw that I had large bills and asked another lady “can’t we get more for that?” And said go ask them to change this price. The item was the shell to a Disney car ($5 brand new at family dollar). It was marked at $2.99, they come out about 15 minutes later and they have the price changed to $12.99. The manager comes out (short little thug looking little guy with huge gauges in his ears. Said his name was **). I asked him why he changed the price and he said they reserve the right to change prices when checking out...

I have done business with GW online. Individuals bid on items that they want to purchase. I have won bids on items that were dirty, stained and broken and there is a no return policy. When I gave them a bad review and shared my experiences, I was blocked from future bidding, how childish. I recently visited the local GW and noticed that most of the used items were priced similarly to new items on eBay and Amazon. What a rip off. I will never purchase or contribute to GW again, I will take my items to the landfill before I donate them to GW... GOODWILL IS A RIP-OFF.

I have been shopping the Goodwill Online store for about 2 years now. I used to go to the stores in my area but have cut back on that for shopping online. Both, the online store and local stores, except for a raise in prices that seems excessive, both have delivered excellent customer service. I have received all my shipments when expected and except for a few all have been wrapped carefully and arrive in excellent condition. The few that have either been not what I expected or damaged, I have received a full refund. I have gotten to know many of the employees in my local stores and they are very hard workers and very nice. I would like to see some lower prices and I wish the online store would get rid of the reserve, but otherwise I think they are doing a great job!! Overall very satisfied.

The company Goodwill is a very deceiving and misleading company and must be stopped. I intend to start a campaign against them. There's nothing goodwill about Goodwill except the name. They generate millions in profits and have gone online, on eBay, and on Amazon. What a wonderful business idea. Get items at ZERO cost and make profit 100% of the time while continuously raising prices. Let's make it clear, if the claim is that Goodwill helps people then it's FALSE. It helps itself. Goodwill supposedly hires less privileged people but so do Safeway and Walmart and Target and many others.

I took my 8 week old (less than 2 lbs) Teacup Chihuahua in the store and was told by the manager that he could not be in the store. I understand big dogs can be a problem but when you have a mini dog in your purse people should use common sense. The dog cannot yet be left alone due to nervous issues. I shop at Goodwill one to 5 times a week and I believe this pet would not be a problem to others.

10/12/17 went to Goodwill Courtland mall Flint MI. About 7:30 started up front to check out. While waiting for line to go down starting looking at clothing. I saw someone following me, first down one row of clothes and up another she would stop. It looked like was hanging something up. She. stayed one aisle behind me until I stopped to look at something then she was in the same aisle. I told her to stop following me. It was creeping me out. She said I was trashing her store. I told her I didn't know what she was talking about, and the store wasn't that great to start with.

We stopped shopping at the Goodwill in the Appleton, WI. Area. The prices are overpriced. We bought a train and train tracks from there once for our son for 10.00. Got it home and it was missing pc and broken. Looked at Halloween stuff. There was costume that had original price tag for 10.00 and it was priced for 9.00. Are you kidding me?? Never will we shop at Goodwill ever again. Greedy.

I checked the Goodwill website before going through all the extra boxes we had put in storage since our cross-country move. It seemed, from the website, that Goodwill accepted most still-useful items. I did not, and even looking again after my visit to the store, see any list of exclusions. Then when I got there, after I had spent the better part of a week sorting through my stuff, separating out and reboxing about 20 boxes of housewares, games, books, toys and sporting goods, I find that they didn't want half the stuff I had, and that half was mixed in with the stuff you did want! I'm sorry, but it is difficult to sort everything perfectly, as new items will belong with other boxes which are already full, there would be MANY odd items which either aren't enough to fill a box or else just don't fit readily together.

I purchased a battery operated clock. I got it home and it didn't work. I tried more than 1 battery just to be sure. The next day I drove the 14 miles back to the Goodwill in Blair, Nebraska in order to return it. I showed up with receipt in hand and was informed that they do not take back electronics and claim to have a sign posted on the door. I didn't see any sign, nor was I informed of this, and in addition, I doubt a battery operated clock would be considered an electronic since it doesn't plug in to anything electrical.

This place is horrible. I’ve seen jeans as high as $79.99. This is absolutely atrocious. They claim to help but they are screwing the buyer in the process. I’ve taken items up to the register with regular pricing and they’ve told me, “There’s no way someone priced this at $5.99. Sorry but I have to change the pricing on this.” And ended up pricing it at $19.99. What the heck is wrong with these people?!

They are too expensive on their used items! You can get a new T-shirt for $5 at Walmart on sale, they are that and more for used WITH A HOLE! They have a card that was 10-20% off your purchase, now they have changed so we have to buy $20 to get 10% off! The CEO makes 4 hundred thousand yearly, ya think they could give the people a break! Someone has learned how to open a store and say they are helping people while getting merchandise for free and they became rich fast! It is a scam, check it out and see how much they REALLY help people, they don't and if they do it's all a big fat tax write off.

Goodwill organization does not help the needy. The only private sector people Goodwill helps is the individuals that work there. And by help I mean give them entry level employment. I'm very curious to know where all their profits go. There must be a long list of executives who benefit from good-hearted citizens donating their items under the assumption they are going to go to the needy which they don't. One thing I encountered while shopping and buying at Goodwill is I returned a few items and it was mandatory that the refund was put on a gift card. What the Goodwill staff failed to tell me was the Goodwill gift card expired in 7 days. That's ridiculous. Take Euless that the general public believes their kind-hearted donations help the needy because they don't, they help the top Executives that work for Goodwill.

The Shopgoodwill.com address 1280 West Cheyenne Avenue North Las Vegas, NV 89030 puts things online and then does not ship them according to the contract. Every attempt to contact them they give you a runaround and will not answer questions. They should be ashamed of the management of this store and the employees. If you see something being sold by this store do not bid on it. I have been waiting for over 3 weeks which is against their own contract.

I shop at the one on street rd. near Knights rd. in Bensalem Pa. It use to be really good, great prices and some decent stuff but lately it has been nothing of the sort, high prices for things that are sitting on the shelves broke. Some of the prices are the same. You can buy brand new at a regular store, also since I go every week, a lot of times the same junk stuff is out for up to three weeks and yet the back room is loaded with nice things that never hit the floor or very rarely. This needs to change or people like myself will stop going. I go there mostly looking for things to resell or sometimes to keep for myself.

I used to think that Goodwill was here to help people, it has become obvious that this is no longer true. It may still help people get training, jobs and placement. In my opinion, it no longer helps people on a limited budget. Why? What happened? A lot of prices are the same as Wal-mart. Why not shop at Wal-mart, and get a new t-shirt instead of a used Wal-Mart t-shirt at Goodwill? When items go on sale, there are times that the Wal-mart prices are the same, and a lot of times cheaper. And on Friday I found a kitty bed that was $2.00 less than Pet Smart! Pl-e-e-e-a-a-a-a-se. I would rather have a New t-shirt from the discount store, than a USED one from Goodwill for the same price. Who prices the donations, anyway???

I went to the half off Fridays only to find out they put all the good merchandise in the back and junk out on the floor. I have spent so much money at these stores in Ft. Wayne and they would have looked better to keep all the items on floor. Very disappointed!!! Donate your items to cross boarders. They help so many.

Yesterday, August 8, 2017 my wife and I visited the Florence, Oregon store. I needed to urinate. There were no bathrooms available to customers. So, in order to use the toilet, I had to cross a busy, dangerous highway and use the toilet at a restaurant. Upon returning, I contacted the store manager and his assistant. "Why aren't there public bathrooms?" His reply, "There are chemicals." I then said, "Sir, I am disabled; chemo and radiation damaged my bladder, so I can't go long periods without peeing. If you don't want people to use your toilets, then spend $50 a month on port-a-potties."

I used to go to the Goodwill for their % off certain color tags sale until I went there one day and they were removing all pants with that color tag. I asked what's going on and the mgr. said that they rotate their stock. I'm like why only the sale tags? What a crock of greedy **. Shame Goodwill.

My issue is a very simple one. The cashier was a very nice gentleman who asked me if I would like to donate money for a training program Goodwill Store is raising money for. I say yes and give him $4. But I as I leave I think to myself - why am I being asked to donate money to an organization that had received about $200 worth very sellable clothing and appliances from me last week? More importantly why is Goodwill Store soliciting more money from me when they sell used product that they don't have to pay to purchase? I thought that was one of the uses of the revenue they generate is to train people. I just think both Goodwill Store and others like them are getting pretty greedy.

I was shopping at the Loganville Georgia Goodwill store today (July 21, 2017), when I found a very nice round rug made in India, but there was no tag on it. I was so excited about this rug. I took it to the front to check out. The cashier told me that I could not purchase the rug without a tag on it. So, I said -- price the rug now. The cashier then told me the rug would have to go to the back to be priced and would return to the floor 24 hours later. I asked if they would put my name on it -- I was told no. I asked if they could call me when the rug was placed back out on the floor -- I was told no.

Goodwill just changed their policies on discounts. They used to have 50% discount on Wednesday for seniors. You have to realize that seniors for the most part are on very limited income. I used to go to Goodwill for NECESSITIES. However, without that discount and now only 20% I can get what I need new at Walmart for the same prices. I am really sorry that they implemented this new policy.

Good morning, I have been a customer of the Goodwill Industry for over forty years. I frequent the Lodi store often. Finding this store to be reasonable in their pricing, great location and above reproach when it comes to cleanliness. I promote this store on a continuous basis and on this day, my family gathered, I took a family member who was visiting to the Lodi location. My family member was excited because she knows I don't boast on anything that is not right.

They have this stores in expensive locals and they really get high with the prices. They put one price for lets say pants, shirts and same items. Well, they are not even close to the same condition so why they all cost the same. Also, designer stuff like Coach, or Michael Kors, they sell it almost as the price that in a store. You find this old worn out purses that wouldn't worth more than $500 for over $20.00. Also, they are not well skilled handling customers. I found a purse the attendant gave it to me from behind the counter with a price it was reduced. Then I got another attendant in the line and the passed me like I had changed the price. I didn't argue, just told her to keep it. Compare to Family Thrift they are way behind. Also, they are not really non- profit or for the benefit of the poor. It belongs to a huge rich corporation.

I've always loved shopping at thrift stores like Goodwill. In the last year I've noticed that many of the items I have always bought at Goodwill were as expensive as buying new at Walmart or Ross. Sports bras, leggings, and even personal hygiene items are either the same price or more! I even asked a retail associate to look up a price on an unopened box of panty liners because it was the same regular price at several of the local retailers and she told me, "That is the price they've decided on and I have no ability to change it!". Did I say "Not for Profit?" earlier? I don't donate to them anymore which is a shame since I've donated almost exclusively to them for over 35 years.

So I go in on Saturday they have a spend $25 get 25% off. They advertise it over the loud speaker. I go to check out and the sale changed to you get a coupon for your next purchase. I look at my receipt and I have to use it within 2 days. I CALL IT BS! Do they really expect me to go back in 2 days just to use a coupon I earned with my own money RIDICULOUS! First of all Goodwill has gotten so greedy that everything is way over priced I mean REALLY! A pair of used jeans $9.99 and up. Wow I can go to Marshall's or Ross and buy a new pair for less. I am a bargain/clearance shopper and I love to spend but I cannot be a willing spender at these prices. I use to drive to other side of town just to go to the Goodwill stores and now there is one just down the street from me. I went on grand opening day. I bought a few high end purses or so I thought for around $40, $50 bucks. Coach/Gucci and found they are all fakes. Wow!

Goodwill Store, RENO, NV. Went in store, prices was doubled to price at home in Arkansas. Clothes was not that good, could tell they was used a lot. Shirts here $4.50, at home like new $2.50. Pillowcase $1.99 for 2, home 2 for $.50 cents. At home everything is almost new items, store in RENO had trashy items, charging price as new like Wal-Mart. My thinking all Goodwill are to charge the same price in all stores across the United States. This store 2424 Oddie Blvd, Reno, NV was not a good store. I walked around looking for t-shirts, reg. shirts and women's clothes, had nothing worth buying. Clothes they had I cut up for grease rags. Need lower those prices. Goodwill is to help poor people. These people running this store trying to make big money to pocket it, prices way too high for poor people. They can go to Walmart buy same thing but not same price. I will not go to another Goodwill while I am here in Fernley, NV. Long drive to Reno.

When shopping for clothing on a particular day and the price tag of the day is nowhere to be found in the store. I was told by employees at several different stores in multiple counties that the night before a sale all that they do is remove the color that is going to be for the day so there may be 5 to 10 items in one entire store. Or items that are with that color or just so outlandish and so few and far between you cannot find them. Mysteriously and miraculously there is an abundance of every other color. How can they say they're doing good for the community when they're making people who can afford to shop at Goodwill pay regular store prices? I think someone should sue them for fraud. And investigate them for fraudulent practice.

I use to LOVE shopping at Goodwill. I'm a firm believer in recycling and love to give back however, I have decided to give (along with my friends and family I can convince) to Salvation Army instead. You would think because the items are donated, Goodwill wouldn't try to make a fortune off others free goods. I have also notice ALL the overpriced stuff! Not moving? I'm wondering: Are others thinking the same way I do? I pick up something I like only to discover I can get it at Walmart for less the price. I'm sure I'm not the only one thinking this. I don't normally write reviews but I find this to be an important one! Shouldn't you encourage people to want to shop at Goodwill? Goodwill - Good-riddance.

Has anyone noticed lately that the stores (as in bricks and mortar) now are just filled with junk the people cannot sell at their garage sales? There is a very good reason for this. Goodwill has launched their own eBay site and now anything that is worth anything is now on there. This isn't right, people are donating these items for the poor to be able to afford something that still has a use and Goodwill now is making tens of millions off this money making scheme. Go look for yourself. http://shopgoodwill.com That is NOT RIGHT! This is supposed to be a charity, not another Walmart.

My grandmother has a service dog with her for pain. The employees told her she could not have her dog in the store even if she is a service dog (which is against the law) so my grandmother left the store to wait outside. I remained in the store since I was not done shopping. The employees, three women, continued to speak rudely about my grandmother even after she had taken her (SERVICE) dog out of the store as they had asked her to. Terrible experience. We are never going back to that location and I'm filing complaints with as many of their web pages as I can.

My experience was horrible as it was the first time that I had come into the Sanford store. The store had just opened up and a big heavy set blonde girl comes in and apparently the GM/Manager, yelling at two other employees that this is not how she wanted her store done. I felt terrible for the one she was yelling at as this one was just continuously telling her she was sorry and began crying.

Goodwill is taking away the MGB plan that helped many with the five dollar coupon, saying the new card system they have is not working right. Now they are saying, "We will give you double credits on your card when you buy something." Their prices are so high on items that they get for free and are not worth the price they place on them. In April I had used my Goodwill card and the five dollar coupon was right there. Now in May I was told, "We are changing the system, and have sent out letters to you about that."

I am a disabled Senior, and this has happened to me 2 times now in Springfield, Oregon Goodwill. I promise as of today 5/9/2017, I will not go back to Goodwill and shop. The item (halogen lights) I bought was 6.69, and then the register lady takes off the price sticker and tells me it is the wrong sticker, calls the manager and they say I can't have the item for that price after already paid for. Then the manager said, "A child must of changed the ticket price on this item." Me & my husband said, "No a kid didn't do that," so they didn't give me the item for the price I paid for it. I said, "This is the second time this has been done to me at this store. I am very embarrassed, and now you're gonna take the item back." I said, "I am never shopping here again."

I am so disappointed in Goodwill and their prices. What I enjoyed about shopping in Goodwill was searching for bargains! They have put all bargains online and prices have gotten ridiculous. I have many times seen NWT items priced LESS at the store than Goodwill is asking! They should be ashamed these items are FREE to them and "rounding up" that is greed who asks customers to pay for their help! Greed!

I can't believe the prices at Goodwill. The prices on clothing cost more than new clothes from Walmart. Additionally, they always ask if you want to "round-up" from the purchase price as yet ANOTHER donation to them. I purchased a sweater from them for $7.99. After tax came to about $8.80. I told the cashier, "yes, go ahead and round it up to $10.00." Imagine my surprise when I got home and realized she had "rounded-up" the price to $20.00. So I basically gave them an $11.00 donation on an $8.00 purchase. When I went back to the store, they refused to refund my money. Also, if you buy anything electronic, take it out of the box or packaging and make sure they plug it in for you to see if it works. I bought a handheld carpet shampooer; when I got home and opened the box it was cracked and useless, and should have been tossed by the store. It should have never ended up on a shelf.

I won 2 items for my son from Santa Ana Goodwill Auction and promptly paid for them. Usually I wait until I purchase at least a couple of items before I schedule a pickup so it saves time and gas. Well fast forward a couple of weeks and I finally bid and win some more items and schedule a pickup date and time. When I arrive for my scheduled pickup appointment I am informed that the 2 items I won for my son have been disposed of and there would not be a refund due to the fact that I didn't pickup within 30 days of winning the item. The money I paid was now considered a "donation". The women working informed me that it states in fine print that I only have 30 days to pick up the item and it's my loss. Very disappointed and upset but felt the need to warn others.

Goodwill in Kapolei Hawaii bears the name Harry and Jeanette Weinberg. Big names on Oahu HELPING the community. This Goodwill Store designates certain days during the week for discounts like senior, military, student etc. People on fixed incomes will shop accordingly. However the store is selective to which items those discounts apply! Extremely deceitful don't you think. It gets better. When you check up, the cashier is trained to ask you to round up to the nearest dollar. So they have a whole warehouse of donations, overcharge for their items, falsely advertise their discounts and still beg for more money. I have been interested in items that they mark up $2-$10 above another store tag they forgot to remove. Let me rephrase that last comment... Uneducated enough to cover their deceitful actions. I guess the name speaks for itself. Next time I will include pics.

I'm writing this reluctance & shocked letter. This letter is regarding a formal complaint against one of your Castle Rock, CO employees named Audrey a cashier. Her customer service skills are very disrespectful and I felt as if race also played a part as well. Let me say I have always like shopping in this Goodwill and have never by any other employees been treat in such a manner. Each week it's always have a color that allow the product to be sold for less as checking out. Audrey the cashier start snatching items and stated "I can't sell this for this price" and stated that she had to send these items back to pricing person.

We are a family of seven, with five growing children. So, since the children grow quickly, we often find several of their outdoor play clothing at Goodwill to help with the overall cost. The prices with Goodwill have not only continued to grow, it has gotten to a point that I would rather go across the street to Walmart to pay for a brand new shirt rather than save a dollar and have a used one with some stains.

This is something that has been going on for over a year. The manager Damien and his associates are holding merchandise for a black family that resells at the flea market. They exchange money for the favor. The family that is involved is very rude to other customers. This manager Damien has been spoken to by many customers but tails them. If you don't like it go to another store. He is very rude to customers. Any town he works on Saturday or Sunday you can smell alcohol all over him. Something needs to be done with this location.

Goodwill Store, Wooster, OH - If I could rate with NO STARS, I would! Shopping with friends last week. I have only shopped at Goodwill twice before. My one friend is an AVID shopper at thrift stores, 2 days a week, every week. We split up to different depts. I went to housewares to browse. I found ceramic measuring cups with the Hallmark logo stamped on the bottom... no price! There was an employee down the same aisle with me, stocking shelves. I politely asked if she could get me a price. She said she would need to go in back to check with her supervisor. As she was walking away, she was looking the cups over and noticed a tiny chip on the bottom of one of the cups, maybe the size of the head of a Q-tip! She showed me and mentioned it to me, as if to ask if I still wanted a price. I said it was okay.

We went to Goodwill in 6051 White Lane Bakersfield, CA 93309 and it was terrible experience. We tried to buy some DVD's and games. First we ask an employee how much the games were and he said $2.99 but when we went to pay it was $5.99. Different prices in different cashiers. I think many of the cashier are making their own prices on these stuff. I had a past experience also where there was a price tag for an iPad external keyboard for $5.99 and when I went to pay the cashier said this can't be the prices because this is expensive. So she change the price to $19.99 and said, "Are you going to get this?" I left disappointed.

Since I stopped working due to cancer and other medical problems I shopped at Goodwill a lot. It was only fun I had, always returned some stuff for the store credit. I bought Nike boys sneakers for 12.99 dirty but in good shape They did not fit my grandson but I cleaned them anyway and 2 days later went to the store of Hall Blvd and they called to the manager and escorted me out of store and told me it is not from this store. I did not argued and left but I hate that they treated me like a criminal. I did not steal never anything but I do look for the bargains. Next day called corporate office with my real name and info. He said will take care in 3 days and called me back. In 3-4 days went back to shop at another location and in 20 min they called police and escorted me out and told me that I am not permitted to be on their premises.

I've been shopping and donating to Goodwill for years. Lately I started seeking out other thrift stores that I can shop at with a decent selection that won't cost me a full week's paycheck. But this is not my reason for writing this review. It was 2 years ago during one of the coldest winters here in San Diego. I was close to closing time and standing in line at the Goodwill store located on Rosecrans in San Diego. While waiting in line a homeless vet came in and asked if they could kindly donate a blanket or a jacket he could use to try and keep warm. He was a sincere, well mannered elderly man. The employee stated that he needed to ask the manager. The employee continued to check people out without calling the manager. After about 5 min standing there he asked if she could please get the manager. With a sick and disgusted look and another 2 min she finally went to the back to get the manager.

I went to the Goodwill at 20 Cypress Point in Palm Coast Fl. I bought a stereo. It was $26.74. When I went to pay I ask the cashier that if is not working if I could return it and get my money back. She said "yes, bring your receipt and we'll refund your money." Well I went home, turn it on, the volume was not working. So I went the next day, took it back with the receipt, and the manager comes out. I explain to her that it was not working, that I want my money back. And she saids "no you're not getting your money. You could pick something else." I said "no there's nothing else I want here." So she saids "well you're not getting your money because when you buy something for 20 or more we don't return your money."

I was shopping at Goodwill on Main St in Mesa AZ today. They made several announcements that ALL pink, purple and green tags were $1. I looked for 3 hours. I found about 30 dresses that I was going to purchase. When I brought them to the register the cashier started ringing them up. They were all ringing up at $1. A manager came over and said that I could not purchase them for $1. He said he would only offer me 50% off the tag because bridal was not included. I asked if he would let me purchase at least a few since I had shopped for so long. He refused to sell them to me at the announced price. They should have said that bridal would not be included in the discounted prices when they made the announcements. Needless to say, I didn't purchase any of them. I just bought the additional items that I wanted.

Ridiculous prices. LOL. Greedy company! People, don't let greedy Managers fool you like **! There aren't worthy things anymore; you can find much better and NEW stuff at ROSS, Macy's, etc for $0.50-5.00 every day!! We used to go to Goodwill for years and always it was fair enough for company that gets things for free and sells for donation purposes. We enjoyed to donate some money and have some fun at store. Now it's frustrating and no fun; If I want to donate I'll find the ways to do so, but not at Goodwill. Goodwill, have a conscience and know the measure of your greed! Good luck with that. Lol.

I am writing because of the inexcusable behavior of a Goodwill Employee who works the Donation Center at the Woburn MA location. My Mother recently passed away and we had bagged up clothing and other household goods to donate. All clean and items were in great condition. Upon arrival at the Center -Whole Foods parking lot-The Attendant NEVER spoke a word when I said hello or during the entire exchange. He just had the most evil hateful look on his face. This individual should not be dealing with the public.

I've been shopping at Goodwill for 30 years. The prices kept getting higher while the selection got worse. But at least once in a blue moon I'd find a deal or antique and it was a prize. Then they started marking up the special items so they cost more than new. Then I started noticing there wasn't one quality brand item in the store even though I have seen designer merchandise donated all the time. It was clear someone was getting to the good stuff before it went on the floor, and this is more than one store. But NOW they are auctioning things online, my local store is full of ten year old mass production garbage in xs size only, stained, and priced higher than retail, household items I wouldn't pay a quarter for at a flea market, and the junk red tag items from Target, broken, damaged and half off retail, is priced HIGHER than Target tried scaling it on clearance.

Everything in these complaints is true. Prices have gone through the roof in stores. All good items are now put online and good luck bidding. You can have the winning but then after online auction is over you lost??? Makes no sense, and bid increments suppose to be 1.00 or 2.00 you will see bids for .99, .09 like how is this possible. Sad, very sad.

All I can say what I've heard from a few people. I don't understand why the workers can't shop if they work there. That's ** if you ask me. I mean why I have a few friends that work there and they can't even go in to shop on their days off. You say you wanna make money so what's that about... And another thing put the store back to the same way you had it and why in hell mark prices up so high. It's not a damn mall. It's not like you went out and bought the stuff yourself. People gave it to you. I mean be for real I mean I was in there the other day a stupid crockpot 25.00. Hell I'll rather go to Walmart and pay the same price. You are gonna lose your customers if you don't lower prices. Get real.

I bid on an Iphone 7, which stated that it was unlocked and did not have a sim card. The phone did come in a box and looked to be a display model. BUT, it also came locked to AT&T and with a sim card. It's also attached to a phone number already. AT&T is refusing to unlock the phone, and Sprint states that the phone seems to be partially unlocked, yet not completely. They've never seen anything like it. AT&T won't even give a reason why they can't unlock the phone. It isn't blacklisted. It isn't Icloud lock. It's basically just sitting in my house collecting dust. This was birthday present for my niece. Can you imagine the frustration of having a new cell phone that you can't use? Furthermore, I've contacted the location where I purchased the phone, and they refuse to answer my emails. This item cost almost 600 dollars!

I have been a long time shopper at Goodwill and am now completely dissatisfied with the selection and prices on all of their items. I saw an item that I wanted to but at the Crofton, MD location but the price was much higher than what it was selling for online and so I asked if they would make an adjustment based on the information I was able to provide. They said that is the price and that they can't change it and the person that makes the prices was not there so I could take it or leave it. Needless to say, I will not shop there again. I enjoyed reusing and strive to keep things from going to landfills but not at the price of retail.

This is the second time in less than three years that our local Goodwill did not honor the "Punch" Card and now the Super Saver Card. On both occasions, I accumulated over $60.00 only to abruptly be informed that they "don't honor these cards anymore." If Goodwill is going to discontinue a service at least give the consumer a chance to redeem their cards or "grandfather" those that have existing balances. This is not good customer service. I'm not only a customer but I donate throughout the year... every year. Goodwill needs to relook their practices and if they are going to cut these services, do it fairly and treat ALL their customers with dignity and respect and honor their cards. We earned it!

I have shopped at Goodwill for decades, but things have changed. They now sell the better items online. Won several auctions & in receiving the items, the items pictured were not there. Since I buy mainly jewelry and paid upwards of $100.00 each for several lots, I was upset. Called the stores from different parts of the country where I had purchased items to find out why & it took forever to find person to talk to. They explained there is no guarantee the items would be the same. Also found out that employees can bid on the auctions. Fox in charge of the hen house comes to mind. Shipping was outrageous when USPS flat rate priority shipping would have worked great. The shipping took forever.

The Barboursville, WV Goodwill Store seems to have a new way of running the Color of the Week program: They re-tag old merchandise which they couldn't sell for a high dollar amount on the day before their colored tags are marked down to $1. An overpriced used balance beam bathroom scale with a yellow tag had been sitting unsold for several weeks and remained unsold through last week, even though it was half of the price on the tag. As of Sunday 1/29/17, it would have sold for $1, except that the store re-tagged it with a purple tag. The new price was 50% higher than what it would have sold for last week for half of the yellow tag price.

There is no worse company than Goodwill. They are apathetic about issues that come up. They ship items broken or items break when shipped. There is no one to complain to if an issue does come up. There is no one steering the ship at the top. It is a for profit group of greedy people who take from the top and treat everyone else like garbage. Seems I am not the only one who has ever been screwed over badly by Good (hah) will. I just can't believe the government gives them 80 million in kickbacks for being a nonprofit organization... Another joke right? This company is a complete scam artist. And they have and will continue to get away with what they do... They give to their senators money, lobby congress, and congress in turn gives them buttloads of money for no real purpose...

I bought (auction listing) a 14 K Gold pendant and necklace - $301.00! To me, this was a fortune. The thing is, their camera is so good, that the necklace and pendant appeared to be huge and it turned out to be a tiny speck. The chain whose links were large and quite beautiful, is in reality, a tiny little invisible chain. What a waste of money. I am sick about it! Don't bid unless you are 100% positive. Don't go by the pictures. They deceive unsuspecting, trusting bidders.

Goodwill now puts most things online. The stores now buy Target items and resell them for high prices. The items online are misrepresented, you are taking a chance. Carts that used to come out during the day are no longer coming out. (so they can cut employees) Jars of junk jewelry are priced between 75-150 dollars!! What? Talk about greed. Donated items are free. Perfect business plan. Get for free and get the most you can get. Goodwill was supposed to be a place for low-income people to get clothes and necessities at a low price. Not anymore. Their greed has overtaken them. They open brand new stores and donation centers everywhere while honest businesses are going bankrupt. Goodwill is now Badwill.

Merchandise similar to dollar stores at department store prices, poor quality, no longer have Target items which were too high priced anyway. All stores have a notebook of brands that are screened for e-commerce = junk left in stores. Even clothing brands are screened out. Waste of time. Construction of stores always new, never remodeled or green. CEO salaries 1/2 million on items they get for free from you that you want those in need to benefit from, not CEOs. Disabled employees make as little as .22 (yes 22 cents) per hour. This company has some serious soul searching to do.

I'm a little checked out right now. I have been doing business with shopgoodwill.com for some time. I guess I either didn't run into this before or they just started. RESERVES! On donated stuff. It's all profit for them. Total free inventory and they are protecting profit on stuff that is being sold on their auction site. I know they are a for profit business contrary to the common misconception, but this is lame. They should auction it off to see who wins. They would make more in the long run and it's not like the FREE product stream is going to dry up. Why won't YOU CORPORATIONS LET the little guy win once in a while.

I shop at Goodwill pretty often, but due to family obligations I haven't had the time to shop on Sundays until this past Sunday. I noticed the employee pulling all the red tags. It was right at 9 just as the store was opening. I noticed her racing ahead of me in the children's clothes where I was looking to pull items before I could grab them. So I asked her why those items were being pulled and she told me it was their policy to pull the current color put them in the back and bring out new stuff and leave the outdated or undesirable items of that color on the rack so people will buy them. I can't believe that Goodwill is essentially scamming people. If what she told me is correct many items will never be half off.

The Goodwill in Frederick MD on 40/golden mile, has the oddest select of managers. For one they are not professional as they dress in jeans and casual clothes, they blend in with everyone else. I asked some questions regarding business and procedures and I get ignorant answers from managers on duty. The dock people are rude and I would not recommend this specific store to anyone, subject to: they replace the kids with real workers who have knowledge base of their job.

I recently donated a Mercedes Station Wagon to a Charity in Arizona. After Pledging this car I was advised that this donation would be administered by Goodwill, yes that Goodwill. I received a call from the 'Vehicle Specialist,' who answered my specific question of how much Goodwill would receive from this action. He stated "30%." He said the auth had to be toward, although I could have driven it in. Three weeks later I received an IRS Statement that showed this total donation at $500. I expressed my utter displeasure in confirming that my charity of choice would get $255! For a Mercedes in good shape. In a follow up he advised that Goodwill, above their #0%, charged an $45 Administration Fee, and $85 Towing Charge. The Charity of my choice said they 'look into this,' and Goodwill, had their Head of Operations forward documentation showing the above.

I arrived at my local Goodwill to donate and drop off two items. When I arrived, the employee that accepts the donations yelled ** and yanked my two items out of my arms and said "is that it?" I said "yes," although I have additional items in great condition that I wanted to bring and donate. However, I am now reluctant to ever donate to the "Goodwill".

The store manager named "Jennifer" is very combative. She becomes enraged if you inquire as to the long wait to check-out. On Monday Nov. 21, 2016 I waited 22 minutes and inquired as to Jennifer the reason why she had no cashiers at the front. Jennifer became combative, unprofessional, and refused to provide me the name of her cashier who was smirking - the cashier joined-in on Jennifer's combative behavior. Jennifer is not professional in any sense of the word and seems inept at her ability to cater to patrons.

I just used Goodwill online once and honestly the shipping is just whack and outrageous on some items and on top of that the nerve they got to charge a handling fee as well. I was lucky to win a bid on a Super Nintendo game cartridge which weighs about 6 oz. A reasonable USPS priority mail shipping is about $4 and at most could of gone with a flat rate small box for $6.80. But somehow shipping was $9.12 priority mail not even overnight and on top of that $4 handling fee.

I have been shopping at Goodwill for a long time. I frequent two shops. One the prices are always fair, product moves quickly, variety is great. The other in Greenville, Ohio, the prices have been steadily going up. In one case I bought a table cloth with two tags, one for $9.99 the other for $12.99. I thought it strange one employee would deem the value at 30% higher. Very frustrating. It is a second-hand store. Period.

I am a 68 year old senior who is unable to shop the local stores due to health issues. I recently tried to sign up to shop online and was suspended before I had the chance to win anything due to my daughter creating multiple accounts w/o paying. No fault of my own I am banned. Not sure how one can conduct business like this to support the disabled. I am disabled and this is how I am treated. These people are frauds. Do not waste your money.

I have shopped conservatively at Goodwill Stores for some time now... But in the last 6 months or more I see tons of "dirty" and/or "broken" JUNK in the stores anymore. Is what I see consistently being dropped off by donors just going now to Goodwill's on-line auctions with gouging prices and outrageous shipping fees??? As a retired person on a limited income I had hopes of some sense of survival in these thrift stores to repair and/or replace things I could not otherwise afford. Not to mention, if I do find something decent I could use, it is priced above what I would pay at a retail store NEW. I expanded my search of the Goodwill stores to within a 50-60 mile radius recently and find it mostly the same everywhere. Not to mention wasting time and gas! I am finding out now I am better off going to estate and yard sales!!!

Twice now they have given false information about an item. When I got the item I realized that it was worthless to me. They expect you to pay return shipping even if it's their mistake, and the shipping is usually more than the item so, it's a big gamble. These orders happened to be the type and size of plates and cups I ordered. A lot of their employees seem very uneducated. They can't use a tape measure and don't know the difference between a plate and a saucer. It's fun to browse, but be prepared to possibly be disappointed.

Yes, Goodwill's CEO makes a disgusting large salary. Since the Salvation Army is a religion, their CEO makes what? 12K? I shop on Goodwill Auction because they have an easy to navigate website, and a fairly simple buying procedure. They also have lots of interesting stuff. If I see an item in which I am interested, the first thing I do is to check the shipping charge. Sometimes the shipping costs as much as the item. But this site is a lot like eBay: There's always tomorrow and an identical or similar item. If the item is something you want, maybe it's worth the cost plus shipping charges. The people who fulfill the orders are paid by Goodwill. They have a job. Will I pay extra if I know it's worthwhile? You bet. The carrier, not Goodwill determines the cost of shipping. All of the bargains I have purchased are items about which the average person has no idea of their worth.

Goodwill Millville NJ - Used to love going to my local Goodwill Store. Me and my husband couldn't get enough of it. Lately noticed prices are ridiculously high. This is supposed to be a second-hand store that everything is handed to them. Seems nothing good reaches the shelves anymore, everything is going up for bid online. Everything is priced at the low-end that eBay sells. Sad. Everything is overpriced, not somewhere's a like to shop anymore. Sad. Used to be a great shop for deals. They are higher than retail stores now. It's a second-hand store, not new retail.

I was high bidder for a framed in glass butterfly collection. When it arrived it sat almost two days before I opened it. (I had been sick) after opening it I saw that it was as described and sat it back in the box. Next morning, I awoke to these red welts on my legs and arms. I didn't know what to think of it. Following morning I was covered in these welts everywhere. I got worried and went to the doctor. First thing he said when he saw me, "Bedbug Bites." He asked me a bunch of questions, and then I remembered the box from Goodwill.

If Goodwill is taking it to the poor and impoverished (and they are, all the way to the bank) where is all the money going. Like the Clinton Foundation it's not going where it's suppose to be going. Just because I'm poor doesn't mean I do not know the price of things or when I'm getting scammed. They get free goods and sell for retail or just under. Not the clothes of course but I was just at the Imlay City, MI store and the cost for a used rug was 89.99. New rugs same length and quality at Big Lots are 19.99. A used plastic greenhouse was 69.99! I'm just venting here because no one at Goodwill is going to lower their prices to help out someone in my income bracket. I'll have to stick with the churches and yard sales.

To date I spent 12,000 dollars at Goodwill auctions. They booted me because I become ill and did not pay for a few auctions I won, circumstances beyond my control. Even when I showed what I spent and what happened they still said I cannot bid anymore. Well their loss. I will never ever recommend them for anything, spend a dime ever again, and the thousands and thousands of dollars' worth of donations I get from my estate sales business will now go elsewhere. Good riddance to Goodwill.

I was on shop.goodwill.com today (have been for over a year) and decided to write something on this site. While the bigwigs are making hundreds of thousands of dollars, they are paying their workers who have disabilities about 3/4 of scale according to newspapers. Goodwill seems to be profiting on the backs of minorities, and disabled employees. What else? shop.goodwill.com, is certainly making millions from people who are not knowledgeable enough to avoid the site. Today, Vintage Liberty Nickel 1908 (34213008) is being sold for $13.99 AND it has 2 bids. WHY? Is one of these a shill bidder or do these people NOT realize this coin is only worth .50c on a good day on almost any other auction site like the world's largest eBay?

They hire people who are supposed to help us find work but their employees don't care about doing their job. I am having ongoing issues with my employment support worker Miranda ** who is employed by your company. I wrote an email to your CEO Laura Hills but she refuses to address the issue!! I am on ODSP but I have been actively seeking employment that I am able to do.

I have been shopping at Goodwill since I was a teenager. I love finding deals which I then pass on to friends and family. One of my favorite things to look for at Goodwill is the Target merchandise. It used to be priced really fairly and I would purchase things quite often. Over the last few months they have raised the pricing on the Target overstock/return items to outrageous levels. To the point that where the stuff is now more expensive than it was at Target. A great example, a pillow with a tag attached saying "set of 2" that had a Target price tag on it for $14.99. They only had 1 of the 2 pillows and it was tagged $9.99! They have a ton of basic large totes and my local store which sold originally at Target for between 15-20 dollars. Then they were on clearance forever for less than 10. I saw them at the store. Goodwill has loads of them and they are priced at 14.00. How is that a deal?

Here it goes. I shop the GOODWILL Store at the Cressona Mall in Pennsylvania almost EVERY day. I spend Hundreds of Dollars at this store per month. I (ONE TIME) questioned the managers MARGARET and Mark about a few things and that DID NOT go over too good with them. As of today October 24, 2016, when they see me in the store, they stopped speaking to me. That SUCKS! Whatever happened to, THE CUSTOMER IS ALWAYS RIGHT? Not at this Cressona Mall GOODWILL Store, and that's a FACT! Store Managers like MARGARET and MARK need to learn, THE CUSTOMER IS ALWAYS RIGHT!

I watched a chi flat iron on Goodwill online Auction, ALL night because my 16 year old has been wanting this brand of flat irons. All night I was the winning bidder until when the auction was over and suddenly 3 bids within seconds apart show up after the auction is over. It states they were bidded at 7:06 but NEVER did they show up until after the auction was over! Where were the bids the whole time during the auction? Why was I the leading bidder the whole auction? Why did they even put items on the auction that you know the customer has no chance to get? I guess their employee that wanted the item got the item.

I took some boots to the service desk to pay for them. The employer that was ringing me up said that I change the price on the bottom of the boots and then she had to get her manager up there. Manager comes up there, grab something then after she told him what happened he takes the boots to the back up the store and changes the price of them - double the amount it was alright was already on the bottom. Basically called me a liar and a thief. I did not change the price on the boots. These two should be ashamed of themselves.

Well, everything that can go wrong with online purchase I have experienced it with Goodwill online. From items that were in much worse conditions than noted in the item description (nor depicted on pictures), lost items to the most recent one - overcharging. Last week I authorized $23.25 payment for the latest online purchase, only to realize that I was charged $120 instead of $23.25. Of course, I immediately called CC and disputed the charge. Like many other buyers, there is so many things that I do not like with Goodwill online - from bad quality pictures (no chance to zoom in and see item details) to overcharging the shipping. I have decided not to bid on numerous items because the shipping charge alone was bigger than what I wanted to pay for the item & shipping combined. Also, do not trust listing descriptions. People who describe items have no idea about difference between vintage/antique and reproduction, or are familiar with period styles.

Horrible experiences. Every time I go into this store in Hollywood Blvd 4575 Hollywood Ave this old lady her name is ** always grumpy mood. She say to me the prices it's not right and always want to pay more higher prices for items because they say it's not the right prices. I talk with somebody but they say to me people changes the price. The question is how I know when the prices is right??? It's make feel horrible. I really thinks this is not right. I really think and feel she is indiscriminate me because I a transgender woman. I think this the reality about why she do this to me every time. I tired.

So I find myself without a car at the moment. Walking, I find myself next to Goodwill, and I felt myself start to feel sick. I've got my backpack (because I'm walking) and a bag from the grocery store with Snapple and treats for my dog. I'm pouring sweat, feeling like I'm really in need of the bathroom, so I walked in and went directly to the bathroom. Did I do right? No, I would say not. The plan was to take care of the immediate problem and then take care of everything else.

They're at it again. Listing things they don't have and making you fight for a refund. Also selling broken items and shipping them, then telling you there is nothing they can do about it. You're out of luck and you're out of your money. These people should be shut down. Or maybe a class action suit would make them do things the way other businesses do. They think they are above the law, kind of like Hillary. We take your money and too bad for you. NO recourse.

Hello. I recently started buying items from the goodwill.com auctions and a lot of the items I bought were very nice and great deals. But when I received them in the mail, whoever packaged the items at the different goodwill stores around the us, there was no concern to how they packaged anything. An antique Lionel train set I bought was just pretty much thrown in a box and got scratched and broke during shipping. An antique clock I bought that was supposed to be undamaged shipped without the glass to it and was packaged so poorly 2 of the sides split all the way down the wood long ways lol. I contacted the Goodwill Store I purchased item from and they said they would send a return label. Well it's been over a week and still no return label and no reply to my emails asking when they would send it. The train items were bought from MERS/Missouri Goodwill Industries and the clock was purchased from Goodwill Industries of Central Indiana.

I used to love to donate to Goodwill, and see my donated items later being sold at low prices for those who are less fortunate, or for bargain hunters. I have been both, at different times, and in the past was very excited to find a good deal at Goodwill. When we moved from Fort Collins to Grand Junction, I was shocked by the prices at the local Goodwill Store. Every year I've seen the prices rise. Because of the high prices, I no longer donate to Goodwill. Instead I find a person who needs what I have to give, and I just give it to them. I still get tempted to shop at Goodwill, and usually leave empty handed and disgusted by the high prices. Even my teenage daughters think their prices are ridiculous, as they once saw a pair of used jeans that they had seen on sale, BRAND NEW, for the same price that Goodwill was asking. The prices are actually insulting to people's intelligence!

I WILL NO LONGER BE DONATING ANYTHING TO GOODWILL IN AUSTIN Texas. In fact, I will no longer shop at goodwill. You use to find some really good deals at Goodwill, now their prices are extremely outrageous on some of their used items. It use to be fun bidding on items until their starting bids at $25 on every item is too high that it leaves no room to bid or it's not even worth the starting bid, especially on their fake designer handbags.