Goodwill Store Reviews

I've bought from ShopGoodwill.com before and had good experiences but this time I purchased a bundle of items and when I received them it turned out all of them are counterfeit which is technically illegal for them to sell. They need to know what they are selling before someone sues them or they end up with a huge fine.

I purchased an item online from Goodwill in Seattle. The weight was listed as 2.8 pounds then the shipping weight was changed to 29 pounds and $38 for shipping for an item that cost $9. They were contacted and gave some weird explanation about why the price of shipping was so high. If they put the correct shipping weight the calculator sends out the correct shipping price from Fedex but they refused to even acknowledge the weight they put in the calculator.

Hi my name is Debbie, I have been a customer for years at your establishment. I have also donated many, many times and is my pleasure to do so. I am also a senior citizen on a fixed income, hence why I find it necessary to shop at your many stores. What is really upsetting me is I feel your stores are price gouging the public, the prices have increased double than what they used to be. I have been finding things that I know for a fact that come from the Dollar Tree, and your stores are doubling that price! Your clothes have gone up so much I can’t afford to buy them! If I wanted to buy clothing and household items at this price I might as well buy them new for the same price, I know you realize that these are used items and are being sold as if they were new, I don’t understand what is going on?

I bought a coffee maker... brought it home. I notice was missing parts and it does not work.. This was last night Nov 6. I went immediately the next day to exchange it and they said they don't do exchanges and no money back. If you are buying in Goodwill make sure product is in good condition. I think they are a scheme company. They are a fraudulent company store is in Orange City Florida.

Some shopping. I was going normal. Put some things in the cart and then my girlfriend shows up. Needs the key to lock her bike up. So I leave the shopping cart at the door with my backpack in it. Look through my backpack for face mask. Go outside to hand it to my girlfriend. Come back in managers going through the shopping cart then she called security and she says I'm I've been trespassed because of a different store. How you going to trespass somebody if they have a mask on. How do you know who that person is. The things I had in my backpack already had my initials carved into them and I let the manager go through it all. There was nothing stolen but she said Goodwill security said to trespass me.

Prices are high for a donated items, NO more color tag discounted weekly and on top of that they sort out and put good brand/ good condition on their boutique area and priced it even more high. Even the RIPPED items aren't give discount. I wonder if they are really doing their mission to the community to give jobs to the disabbled people. For me, it is just WRONG to price high the goods that has only been donated. No investement involved, No mission/vision to the community. It is total SCAM.

Goodwill’s Bold New Pricing in 2021 Has Greed Written All Over It. During the Pandemic that started in early 2020 there was a huge shift in the buying habits of consumers since most people had to stay at home for a lockdown with nothing to do. It’s like everybody had the same idea - “Hey let’s do some home renovations”, and all across the nation people shopped for building supplies for their home projects. Of course store suppliers couldn’t keep up with the demand and stores raised their prices.

I shop in Indy, they have a practice of writing on everything with a black permanent marker on the actual item! This is really annoying and ruining the item, and don't let me get started on their new price hike, blankets at 29 bucks! Um heck no way, brand name clothing now 10 bucks, they do know this stuff was given to them right?!!

I bid on and won a Vera Bradley wallet etc lot from Goodwill Online Palmetto Location. The cost was $130 for the lot of 30 items. 12 of the items were Kiss Lock coin purses that are defective. The locks won't open. There is no way to fix them. I buy Vera Bradley all the time because they are a highly rated company. I would have NEVER imagined that these would not work. I asked for a refund but was told "sold as is". It's very dishonest for a company to treat their buyers this way. I'm sure they were aware but just don't care. This is it for me because now I have no confidence in what I am purchasing online. We cannot try it for effectiveness. This is greed on the highest level when they promote helping the poor and needy by ripping others off.

I purchased a $7 kitchen item that was taped up with packing tape so that I couldn't see everything inside. I got home and the most important piece was missing. I tried to return it or get credit and was told no due to new policy. I understand people abuse returns but if they're going to charge top dollar for items they ought to make sure that all pieces are present. I believe there are exceptions to rules. They have lost me as a customer.

I just learned hard way don't buy any clothes without trying on. I tried to return 2 item. A skirt and pants. Their dressing room is closed so I had to guess if it fit or not. Well neither fit and I called because I have looked all over and no receipt. I called. They said I can return my item for 1.00. So I pay 10.00, I return for 1.00 (10%) of what I paid and you are going to sell again for 10.00? Yeah I know why I will never go to Goodwill ever again. They get free donations and sell them 1000% markup. And if you need to return without receipt they give you a whole 10% of what you paid so they can mark it up 1000% again. And they are non profit? But they make tons of profit? What a joke. They are the biggest scam in largest degree.

Goodwill in Greensburg and Batesville indiana and most all Goodwills are overpriced for stuff donated (free) given to them. Most of the stuff I can get new cheaper elsewhere. Not about helping the poor but making the owner rich. Also almost all Goodwills have their music so loud you can't think straight. Bring back half off Saturdays and open the dressing rooms already, covid doesn't know what day of the week it is.

I have had the manager, Chad, at the Tigard Goodwill repeatedly harass and embarrass me when I had an item to return. The first time he said I was lying and did not buy the item (a coat) at “his” store. And today he again said my items did not come from his store. Both times, after checking the camera footage, it was proven he was wrong and that my items WERE bought at that store. Both times I was returning within 14 days and the tags were attached. Neither time did he apologize for being wrong and for accusing me of being a thief.

This store is in Oak Hill West VA. All used products in store are dirty and with the pandemic going on. Also masks aren't enforced and the store is hot. The manager is extremely rude. I was in line for over 20 mins while the cashier took her time and talked with every customer like they were her best friend. Plus there wasn't social distancing going on in this store and the manager wasn't wearing a mask. I finally got disgusted and left store without buying anything. When I got back to my car I tried to call the store to voice my complaint and was told by the maskless manager that she was allowed to talk to customers and then he hung up on me. This store is in need of new management bad. Sincerely I'm not done with this.

Managers in Bayville, NJ do not enforce mask wearing or social distancing. They overprice items they get free. Good merchandise is sold online. Nothing is cleaned. Workers are overworked, so cranky.

These stores received large donations during the pandemic. Where are those things, not in their stores. Prices are much higher too. Have a feeling those things are sold at higher prices online and leftovers in stores. They better change their ways. People are not going to dig through all the junk for that one thing worth the price. I would rather pay a dollar or two more and buy it at Wal-Mart. You're loss Goodwill. There are much better thrift stores than theirs. CHKD has much better prices and better hours.

I come to the store quite often and normally everything is great. I post good reviews too. However this time around, I was going to try on some clothes and all the doors said “in use”...Where as a few weeks before they were open so you could get in without a key. So I asked a young girl at the “service desk“ near the entrance if they had gone back to having them all closed again because of Covid. She simply said “they should be open” and when I explained they weren’t, she said “well there should be someone over there“...and continued to have her conversation with the other young girls at the desk.

I was at the Goodwill in Louisville KY and have noticed that they have raised their prices like 4 times in the past months. Not only are we in a pandemic but this is items that they get for free. I seen a vase not very big full of costume jewelry that is usually 20 to 30 dollars now 99.99. WOW REALLY NO. That is highway robbery and is making goodwill seem ridiculously greedy. I shop there very regularly and now I'm starting to not over the price markup. Goodwill needs to go back to the simple pricing cause it's supposed to be non profit **. I'm sad over it really. I love the goodwill but not the new prices.

I was at Goodwill in Cleveland Tn & purchased a wicker rocking chair. I pd for the item & explained to the cashier that I would be back to pick up the chair because it would not fit in my car. She then explained that the pickup closed at 5:30 & it was already 5:25. She said it would be fine to come pick it up tomorrow. I show up the next day & spoke to the manager who was there & told her I would have to pick up the chair the following day. Would that be a problem. She looked at my ticket. Told me no. That would be perfectly fine since I came up to the store & communicated with her the reason why.

I am 67 years old, have been a loyal Goodwill shopper since I was in my 20's, I don't know what's happened to Goodwill but I have never seen practices like I have experienced lately. I usually go to find good prices on clothes, I look at the sale color code when I walk in the door and try to find that color. I did this last week just to find several employees taking that sale color off the floor! I asked one of the employees why they were taking all the sale priced items off the floor and informed her I was there to see the sale priced items. Now mind you this was in the middle of the sale week not at the end of it. She told me they were taking the items off the floor so they had room for more non sale items. I've seen them do this before this Covid 19 crises and let it go but then when I saw the same merchandise that was previously marked on sale back out on the floor at regular price I started to wonder about the practices of Goodwill.

I order an Item from them by Amazon.com. I asked for the tracking number. They told me that they will give it me. But, they didn't send to me. I order an DVD movie of The Rock. And, I didn't receive no tracking number.

I am in Omaha, NE and I have just went to three different Goodwill stores. None of them have stop customers without face mask from entering the stores and the most employees either have their mask on their chin or their nose hanging out contamination everything. The stores were on 4805 N 72nd St, 201 N 78th St, 8457 West Center Road. Your mask rules are a joke.

I was at the Goodwill store on Virginia Avenue in Huntington, West Virginia today. (7/7/2020). None of the staff had a face cover/mask on correctly. The Governor has mandated that EVERYONE indoors is to wear a face mask when social distancing is not possible... It's pretty simple. Three ladies were working in the cashier area. Two of them didn't have any mask at all, and the lady in charge was wearing hers around her chin...and neck. There wear 5-7 plus me, customers, in the place. Most of us had our masks on and...correctly. (You're welcome). And, I noticed a conscious effort of social distancing amongst us customers. Their racks of clothing had those round, white disks with sizes marked on them. a lot of the clothing was just..."here and there." But the total disregard of respect, consideration, mental-awareness, and oblivious behavior from the staff...is unacceptable.

I shopped here for years but no more. Many of the stores are gauging the customer with handling fees now....Sometimes and extra 5.00 is added to the shipping fee. Also damaged and stained items are set at very high beginning bids!!! You can buy MANY of the items NEW for less than what the starting bid price is. Also they make you pay to return an item if they allow you to return it!!! People are buying items and the description says it works but it does not and then they won't let you return it. I have to always ask them to be specific in the description and take better pictures, which most times they wait until the auction has ended and then send me a note saying sorry auction ended! I asked 4 days PRIOR to the end date. Also, keep in mind that the CEO of this company takes MILLIONS per year in his pay.

250 Jonesboro Rd., McDonough, GA location my total was 9.61. I gave the cashier 20.61, she gave me back 1.00 in change. I told her, "I gave you 20.61." She said, "I did not," and refused to give me back my 10.00 in change. The manager ** sided with the cashier, **. I left the store without my money and no justice. I contacted corporate and have gotten no justice. They sided with the thieving cashier and manager. This has been a horrible experience of me being treated as if I'm crazy and don't know how much money I gave the cashier. She has obviously done this before without consequences. She did it to the wrong person this time. I will not let this go.

I just dropped off a carload of donations. If the items were garbage, I would've put them in the garbage. Watching the young men outside emptying containers upside down, crashing everything on top of fragile, glass and mirrored items, was appalling! Such disrespect for their jobs, the charity and their cause, and the items being donating. The items that will be sold to pay their salary. I will never donate to Goodwill ever again! I will go out of my way to find another charity that will appreciate the donations.

They said game system powered on then I got it. Didn't power on. Asked many times to return as doesn't turn on. They will not return anything anything so I paid 120 for an item they said turned on they won't return.

Where do I start… clothes overpriced for used clothes. They don’t test to make sure product works and if it doesn’t you can’t even get your money. Have to get store credit. That would be fine but since you don’t check the stuff prior to selling it then we should be able to get refunded. That’s not treating your paying customer nice. That’s entrapment. Employees are rude. You stand there waiting to check out then when they come they have an attitude because they have to stop and come check you out. Not my fault you’re overworked. I never see a happy employee.

Today is May 17. They have just opened up from Covid19. I have waited 50 years to get the senior discount!!!! Today I find that they just raised it from 50-60 and you only get 10 Percent. In Cincinnati, Ohio It used to be 50 years or older on Sundays you get half off! and any other non sale days 50 and over get 10 percent off!!! After 50 years!!!! I GET NO DISCOUNT AGAIN!!!! I have to say this is real BS. I hope they realize they will be losing customers on this move!!!

I shop at the Goodwills in SLC UT located at State street and 9th East. Duha the manager of State is always very friendly and smiles to greet customers. The rest of the staff at both locations are nice too! I find great deals on new and used merchandise. Thanks for helping to recycle the universe!

I have won 3 auctions from a store in Texas. They were being shipped to Florida. The first shipment I received had broken pieces and not the correct amount stated in the description. The second shipment had 2 broken figurines that were clearly intact on the website pictures. My 3rd shipment has been shipped to an incorrect customer and is supposedly being retrieved. I have sent a communication to the customer service and have not heard anything. My next step will be to contact my credit card company to have the charges reversed if I don't hear from them soon. It's not an issue with the delivery company. The boxes are POORLY packed.

Here we go again. This is about shipping again... I looked at a vintage radio record player combo...and the price was fair...UNTIL I looked at the shipping.. So I wrote them and asked why the shipping is $44.00 to ship this...because I looked at the same item..that was almost exactly the same size and weight...and they wanted $11 to ship theirs...

I've been shopping at my local Goodwill stores for a long time, sometimes I find that piece of gold but a lot of times it's just junk. I wanted to explore more and find good items all the time. I ended up finding their website shopgoodwill.com which is more of an auction site than a straight purchase site. I started looking on the site and found my first item which was a Nintendo Mario lamp, it was said to be brand new and it was only $9.99. I placed my bid and won! I didn't research my Shipping cost but it was about $20 to ship. Ok, not bad for this kind of lamp. So I submitted my payment and waited for the lamp to arrive.

Donations door & gates were still open but they wouldn’t take my 2 bags because I was 1/2 hour later than their “posted” hours!! Will NEVER donate again!! I feel that if doors/gates are open, you are open for business!!

I normally donate to Goodwill. Many customers are complaining that the items are overpriced. That's not my experience. However, an employee named Cierra at a store in Middletown, Ohio, was rude and unprofessional. She cut in front of me as I walked to the register without bothering to apologize. Unfortunately, she was the only employee one available to check me out. I paid her. She never said "hello", "thank you for your business", "have a nice day". In fact, she only spoke to give me the price. I work in customer service also. This employee obviously did not care about her customer. The manager of this facility, Susan, is excellent. The other staff is rude, as is Cierra. I think the Company should be careful to hire staff who actually enjoy assisting customers. I'll avoid this facility in the future.

This happened recently at Goodwill at their Guelph, Ontario location. Last summer I donated seven car loads to multiple charities and this summer will complete my downsizing. In the past I donated but didn't shop in any of the thrift stores because I was downsizing and not looking to buy anything. But recently, I decided I wanted to give the rest of my donations to one charity and decided to visit Goodwill, Salvation Army and Value Village to decide which charity I would donate to. I had a great experience in all of them except one. Every store had a nice selection and good prices and Salvation Army and Value Village staff were friendly and helpful. My experience with Goodwill was bad. This is what happened and why I won't be donating to them.

We shop at Wintersville OH store and it is GREAT. The prices are fair and the store is clean. The staff is knowledgeable and extremely friendly and helpful. I have been shopping at this Goodwill for years and YES some prices are higher for items bought from Target but this is easily offset by MANY discounted items placed on the shelves and racks throughout the day. If you are looking for Good quality merchandise or something unique I am NEVER disappointed. I always buy SOMETHING.

Goodwill disgusts me anymore. I used to donate items regularly until I found out how useless and greedy this organization really is. Between markups close to 300% of the original cost of some items, underpaying the employees so they can line their own pockets, and selling defective items which are purported to work and cannot be returned when proven to be defective, it's a shady business practice that only endures because of the facade of being a charitable organization. The only people they're helping are themselves. When I struggle to afford their offerings due to my low income, it's a problem.

I went to Goodwill further down from where I lived at, and I love to sew, collect sewing patterns, typewriters and any vintage stuff at Goodwill. About weekend ago I came across a sewing machine that worked but the outside looked pretty dingy and dirty with a little bit of plastic warping in some areas. The price they wanted was $65.00 which is pretty high for something that's about 30 years old. I've 3 sewing machines in my life and I've always wanted an older one because how long they can last and I've seen how durable they can be. So, I went up to the cashier and asked "Excuse me, is their any way we can negotiate on the price since it not worth 65 dollars in my opinion because of now damaged it looks". So she then says "Well since it's a Singer and Singers are good sewing machines, the best I can do 50".

It's sad how the Goodwill's prices are sky high. The majority is donated and yet the organization has gotten greedy. I will not shop there anymore or donate to this store. Greed will get you nowhere. Very Sad.

A mistake was made by their employees. The smart ** manager compounded the problem. Was no help whatsoever. I wonder why they call the store Goodwill when I received anything but. They treat their customers poorly. I'm surprised they don't sell shoes and socks separately to make a buck because their current trend is a rip-off.

Tried to purchase a shirt off the rack. Priced at 4 dollars. It had a bad case of ring around the collar as all the white shirts there had. I didn't mind so much as it was a shirt for my daughter to wear on stage for a performance. When I went to check out I mentioned it and asked if I could get a small discount. The clerk asked the manager and then he came out and refused to sell me the shirt. Said they would not sell it and would throw it away but I could not have or buy it. This just seems to me everything against what I thought Goodwill stood for. I will never again donate or buy from goodwill ever again.

I was a true advocate for Goodwill in the beginning. However now after talking to their employees and their troubles with working there along with the ridiculous price increase on used Walmart and other inexpensive lines. I feel like they are doing the less fortunate an injustice by increasing their prices for items they are clearly used, stained, torn. I know they are thrifters however this is no longer a place to thrift at. Goodwill needs to get back to their roots and adjust the ridiculous pricing they have adopted in their store. Pure greed has kicked in.

I will start this out by saying I love Goodwill and shop there regularly. However the last purchase I made became more of an issue for me than I would have ever thought. I recently purchased a brown love seat for a friend in need. After measuring it sadly it wouldn't fit into their home. I come back to ask for some kind of refund or store credit seeing how the love seat had never left the goodwill store and I was abruptly meet with a rude, angry little lady telling me there was nothing she could do for me. So me being 6 months pregnant, driving a hatchback car had absolutely no way or room to take the couch they had threatened taking back from me with no refund. Either take it or leave with no money or store credit! So I asked to speak with someone above her. She said I was wasting her time and her manager would tell me the same thing that I had just lost my money. She calls her superior and that person tells her to give me store credit for my purchase!

Browsing as always at Goodwill (Winnetka/ Roscoe). Found stuff I could use. A store manager (?) is arranging shelf stock. I say manager because she's well dresses, not the uniform blue on black. I observe her pick up a collectible, look at the price and muttering to herself, relocates the item and walks away. I go to check it out, go online, and decide I have to get it. At check-out, clerk says he needs to ask about price sticker, that it may have been changed. I tell him the lady on the floor already checked it, but he has to check for himself. Ok.

11/1/2019 Today at app 9:30 am I visited the location on Reynolds Road. And was force out unfairly by a manager who was on the phone lying to her boss. 11/1/2019 Today at app 9:30 am I was doing some light shopping at Goodwill at their Reynolds Rd. location. As I was shopping I happened across a old recliner from the '60s. Discolored, faded crispy, but it had a price of ten bucks stuck to the arm of the chair. I went on, did some more shopping and thought about it and said to my father I can throw a sheet over it. It was sturdy. My father agreed and I called a employee over and told her I wanted to buy it but could not pick it up until tomorrow.

My family and I have shopped at Goodwill stores for many years. I used to like shopping at the one in Zeeland but lately it has gotten really bad. The team leaders stand around talking and not helping and some of them are really rude and grumpy when you ask for help. I know that we all have bad days sometimes but this store has people working there that never have good days! And if you're the manager or team leader isn't your job supposed to be to take care of customers? Not only that but there is soooo much waste in this store!

This place is one step away of finding goods placed along a street curb, or making discoveries through items tossed in a trash bin. There is nothing wrong with "shopping" this way, but it's also better than nothing!! -Bah!

Huge disappointment! Employees in this Goodwill location totally lack training. The model/training that Jose, the manager, has giving to the employees is to shout out at customers and treats them like low-class citizens. They scream at the customers every time a bin is coming out “EVERYBODY TO THE FRONT OF THE STORE”. By the way, after employees give an order, everyone is expected to move to the front of the store no matter where they are. A bin takes about 20 minutes to be brought out. All that time, people have to stand in front of a yellow line, near the entrance.

I donated many things regularly. The employees work at donation center at West Broad St. at the Tuckernuck donation center Are very rudely. They said that don’t want old things. They are very picky don’t want that… I won’t donate any more things.

I got a gift card from the Charlotte MI Goodwill store and happily presented it with the merchandise I selected, but they refused to honor it. Not only was I confused by it, I was also embarrassed by the line of people behind me who heard them accuse me of giving them a useless card. It was their card! That's $10 I could have used for food.

I donate regularly to Goodwill of North Georgia and I also shop there first before buying books, yarn, outdoor tools, etc. Today after dropping off a comforter, pillows and a few other items I went into the highway 92 in Woodstock location and much to my surprise they had ratty haired baby dolls for $39, small end tables with aluminum and thin glass for $25, a ball of used yarn for $6.99 and a mirror I'd donated and purchased at Dollar Tree listed for $3.99. NO WAY RIGHT?! Well read on, it gets better!

If a single mother of 3 can't afford a second hand store it's pathetic. Then asked to round out my total at register? I've seen the backs of these stores & they have plenty of items to sell so why do they act like this DONATED merchandise is coated in gold? Items not priced a lot of times & donation coupon for % off even was lowered. BE ASHAMED GOODWILL or should I say BADWILL. Bathrooms are atrocious & never a sale on anything worth buying. My business now goes to The Village thrift ONLY!!!

I cannot believe the prices of Goodwill these days! I went in for some clothes, a backpack and a few other kitchen items and left empty handed due to the prices! Why would I pay $5-8.00 for someone's throw aways. I went to Walmart and found comparable if not less costly items that were BRAND NEW and then went to a local thrift store where clothing was $1.00 and most other items were $1-3.00! I used to shop at Goodwill all the time because I am a single mom of two kids and these prices used to fit my budget AND Im a firm believer of recycle and reuse items but I will not be returning to Goodwill until they drop the prices. Shame on you GoodWill, you need to reevaluate your commitment to your communities and who you are really trying to help! Who care if people are purchasing your items and reselling them, that is not your business, your business is to help those is need by offering prices they can afford everyday needed items!

Updated on 08/31/2019: I've been emailing an anonymous person for over a week about the way in which I received my two lots of jewelry from their online auctions. I won two large lots of costume jewelry and they were simply dumped into a box, taped shut and sent to me. There was no packing, no wrapped jewelry, not even two bags to hold each lot. They told me that it's advertised that my merchandise would be sent to me this way and after it's photographed, it's dumped into a box, taped shut and put on a shelf until it's sold. I was told that the box is not opened again. However, I won two lots and they had to open both boxes and consolidate both lots into one box for combined shipping. Mind you I was charged $4 handling fees for both lots and paid $8 for someone to dump both lots of jewelry into a larger box, tape it shut and stick a label on it. They state in their written description that "jewelry may arrive tangled or in knots".

Today at 10:40 am I went to my Goodwill location drop-off at 2655 E 3rd St, Casper, WY 82609. I wanted to donate some books in excellent condition and a sewing machine. A young man would not accept the donations, and stated that "Goodwill does not accept sewing machines. We are no longer accepting books. Take them somewhere else." If this is how the community is to be treated, I believe this location will lose a lot of business and several donations. Last week, I tried to donate clothing and was told I had too many bags. The bags were plastic Walmart bags filled with barely worn or new clothes. What message does this send? The employees at the drop off need to show respect, and if donations are not being taken for items, it should be clearly posted. The posting stated mattresses and food, not the items in my car. Thank you.

Goodwill needs to close their doors in shame. They've ruined the concept of charity and goodwill and replaced it with ridiculous greed and profit. Dollar Tree items, 2.99. Target salvage items marked up more than retail. Filthy, worn shoes 14.99 and up. Because they once were Nike's? Expired pet food marked at cost? That's ILLEGAL to sell expired FOOD! Selling opened packages of medical bandages and dressings? ILLEGAL. Close their doors with protest, this has to stop---they are generating the greed with corporations using their donations as tax write-offs, a vicious, greedy circle aimed at taking advantage of the consumer. Please stop shopping at or donating to this money pit.

I used to shop the local Goodwill stores regularly. Most times I could find yarn, fabric, sewing patterns and various craft books. Lately, and in 3 different store locations, there was absolutely NOTHING craft-wise. Not even a straggler book on the shelves. A couple of years ago I started noticing drastic price hikes on everything. I found that I could buy new yarn from most craft supply stores and even online (shipping included) a lot cheaper than Goodwill prices. I stopped buying the yarn. The patterns and books were still reasonable so I still purchased those. Now there's no craft supplies whatsoever on the shelves which leads me to believe that they're trying to get higher prices by selling them in lots online. Informed, intelligent and savvy shoppers know a rip-off when they see one.

I have donated and shopped at this Goodwill for nearly 20 years. It used to be a very satisfying experience, I have donated a lot of very new, barely used good merchandise - clothing, furnishings etc., always knowing in return I would find equally interesting and unique merchandise in the store. It was a fun and economical way to keep my home fresh. But this store has changed, and like a lot of people I will no longer shop or donate here. The donation center has one exhausted looking - senior citizen in the truck accepting carloads of items people drive in with, in a continual stream. Amazing looking things, but it all goes on the truck. Nothing goes in the store. In the store, the merchandise is the dregs. Whatever low cost, no-label dirty, and broken merchandise Goodwill decides won't sell online. Nothing vintage, nothing unique.

Why is Goodwill raising prices? Greed! I saw a review from someone else who says they don't blame them for bringing up the prices because people are Greedy. That is totally crazy, did you know that the CEO of this "charity" Jim Gibbons, made $729,000 in salary and deferred compensation. Hmmm and they take in "volunteers" (slaves) to help at Goodwill.

I live in PA near Pittsburgh. All of my local Goodwill I have learned by asking their employees why the prices are 10x what they should be, that they now check prices against eBay and other similar sites. Whatcha doing Goodwill???

I have been shopping in Goodwill for many years, but I will no longer donate or help them get richer. I cannot believe the prices, are they insane? $29 for used shoes!! I am tempted to head over to both locations in Spring Texas and take pictures to post online. This is pure greed on their part, PLEASE DO NOT DONATE TO GOODWILL!!

I have, like many other people, experienced an extremely disturbing overpricing at all Goodwill stores across the country. Dollar Tree items priced at 2.99, broken and stained items. One store I went to charges 4.99 for all shirts, (tank tops included). Today my sister found a pair of used tennis shoes price for 19.99. I saw used flats for 24.99. It's ridiculous and sad. I don't know what is going on. I am repeating most of what other people are saying, that you can find brand new item for less at other stores. I really don't get it. I went in yesterday looking for a sketch pad, and found a DollarTree one for 2.99. So, I left and went to DollarTree. Somebody needs to investigate what is going on here. I have decided not to go again. It's hard enough for poor folks to survive, and now not even the Greedwill is safe.

Wow! Google has its profit making hand in everything. Now it's Goodwill. Prices are currently too high for pre-worn clothes, some of which have body odors and stains you can't get out under the armpits. I use to love this place and came often (Paramus, NJ, and Pompton Plains, NJ). Not anymore. All the good items and clothing have been skimmed off the top, and what's left is ehhhh, and way overpriced. "The thrill is gone".

The absolute greed of this company blows my mind. I have shopped at and donated to the local stores for years today was my last trip. The markups on the name brand items are sickening, part of it used to be that you could find items that you couldn’t afford or didn’t want to spend big money on at retail stores, that’s no longer the case because of this company's greed. Thanks Goodwill. I will never darken your door again. I used to stop quite often. Now I’ll take my business elsewhere.

I have an account that had some past due items due to a family emergency. I asked customer service to remove them. They said they did, but in fact they were still on my account. I then asked them to close my account if they could resolve it and I would just open a new one. Now they have disabled my account and I cannot open a new one. I have called and sent them multiple emails. I need them to open my account and fix this issue with the unpaid items ASAP. They can add them back with a pay button or remove them if relisted. Desired Resolution: Finish the Job. Desired Outcome: Fix my account, by reinstating it and remove the past due items (user name **). I have spent thousands and thousands of dollars on Shopgoodwill.com, and have been treated horribly.

*Submitted as complaint on Goodwill's official website; posting here to share with others.* There has suddenly been a ridiculous new organization of the Lawrence, KS store where housewares are organized by COLOR (they used to be organized by use, which made way more sense...). The prices have suddenly skyrocketed. Worst of all, though, is this one employee (possibly the manager?) who seems to have a very skewed sense of what it means to work in customer service (or anywhere near other humans, apparently).

They sell broken items, tape them up to hide it, then refuse to allow your to return it. Getting free stuff and still taking advantage. Managers are rude, their staff sucks, and they're all lazy. Will stop going here.

On Nov 23, 2018 I purchased an item from GOODWILL and I never opened or took item out of store. I asked for a refund but sales clerk denied refund, I spoke with manager and she denied as well. I am in military and I was activated on orders. I am not in Miami. Item stayed in store. I contacted my bank and filed a claim. Bank contacted GOODWILL and GOODWILL never responded. I was informed by the bank receptionist that GOODWILL was provided with a deadline of January 29 to respond but to this day has not responded. It is now May of 2019 and I have received no resolution. My funds have not been returned. I have attempted to call GOODWILL many times but no resolution has been provided. GOODWILL store in Miami 5254

Goodwill stores in E KY have a price guide they are required to follow. For example: Purses are suppose to be $3.59 however all the designer purses are put under lock and key with price tags of $25 or more. Why? I’m starting to think the employees are pricing these items and putting the extra money they make in their pockets????

It was REALLY BAD! Both a manager & cashier (Kassandra) continuously made fun of me! The **, possible manager even smelled the crotch of a pair of pants I returned, said, "Eew!" Really loud & both busted out laughing & kept talking about me right in front of my daughter & a line full of people! Multiple issues during visit. Doesn't deserve any more of my time & energy! Will NEVER shop in another Goodwill again!

Prices on everything seem to be higher each time we go in there. They have items that aren't brand new and there more experience in Goodwill the the original retail store it's from. I thought the Goodwill was supposed to be a store with low discounted prices to help people in the community purchase things they may otherwise not be able to afford! Someone really needs to go into this store and realize what's going on. I bought something the other day and the Goodwill price tag came off and below was the original price from where it came from, Goodwill had jacked up the price $2 more from the original retail price, that is not ok! I was completely taken advantage of! And they sell sets of speakers that should be sold together all separate. Way overpriced.

So now the Goodwill is taking certain items and auctioning them off or selling them online. I go to the auctions and see the same man buying everything and bragging about how he buys all the good stuff and sells it for a lot more. Every week he comes in bragging about it. Shows up late to the auctions and "attempts" to stand in front of people who arrived early. Not on my watch. This is just another example of a greedy company and a CEO who gets rich off of other people's throw-aways. $3 for a hardback book and $2 for a soft cover. Some things are priced at or above what you can get them brand new. Time for a new CEO Goodwill.

The online auction site locked me out and customer service of which there is none made me late paying on items. Then they locked my account!!! No response. No answer. No service. They get free stuff and get rich - they have gotten too greedy recently. Take your money to Salvation Army instead!!! I hate the Goodwill and now will not even go to their stores!!! Greedy company with no care for the free stuff. They are ripping people off selling!!! Go somewhere else. They are a business. They do not help anyone!!!

Goodwill in Daleville, Virginia has increased prices to the extreme! Everything is donated and a book price is 3.00. I find I can go to Ollie's or any other retail store and find cheaper prices! How is their prices helping low income or people without any income!! Will not go back or donate to Goodwill!

I saw a box of 6 Multi Grain crackers that I like but their price was $8 and the box was broken and taped together and I had just purchased a box from Costco for $6.39. Also saw canned veggies for .89 & .75 ea but I buy them all the time at Aldis for .45. I picked up a pair of ladies shorts and other items and went to try them on and found that the shorts were all bloody.. I didn't even bother to try on the other items.. I really don't understand why this Industry isn't regulated by the government.. It's supposed to be a place for the poor to be able to help their families, but it isn't.. I agree with all the reviewers.. They rip people off.. Where's the humanity in that..

Goodwill in Flower Mound, TX. I asked to see a box of Legos that was being auctioned. I just wanted to verify there were actually Legos in the box. The employee behind the counter told me Goodwill does not allow silent auction items to be inspected before the auction ends. I asked if the set was complete and was told they didn’t know. They never opened the box. I asked if she was certain there were even Legos in the box. Again, she didn’t know. I’ve had the same (frustrating) conversation with a closed box of comic books. I wish this company would understand the difference between a silent auction and a mystery grab bag!

I scheduled a pickup at my deceased brother's house. Unfortunately the power was off (unknown to me) and they refused to take anything except a filing cabinet. They said they couldn't see the items so therefore they couldn't take them. Seriously!! We had all of the blinds up and I could see the condition of everything. Mind you, this wasn't junk, new clothes with tags on them, computer desk, etc. I discarded items that weren't any good. I will NEVER donate or buy from Goodwill.

Haven’t been to Goodwill for the past six months and decided to stop by. Kids needed some shoes. The last time I purchased shoes there, they were $5-$8. Now they are at $12-$15. Forget that, I went to Payless and took advantage of their store closing deals up to 60% off within budget.

Looks like garage sales might be all that's left for people with low or fixed income. For several years the only way to catch a deal at Goodwill was to shop strictly for the 50% discount colored tags. Now they're gone and so am I.

Prices are entirely too high. When I can buy the product new just for a couple of dollars more, or less, then your prices are too high. I am fortunate enough that I can buy new, but I witnessed several families there that are lower-income and unfortunately your prices are too high. Lower your prices you greedy humans. Stop trying to make a buck on the poor, you get your junk for free for goodness' sakes. Where's the humanity?

Goodwill has a policy that their employees can't shop at their own store so customers can get a chance to find a unique item and have a chance to get first chance to buy the items. So why is Goodwill now going through all the good items and selling them online? This is not fair to the customers and not fair to the people donating who think their items are going to help people in their own communities when in reality the items are being sold online and going to other states and or countries. All this is, is greed so they can put more money in their pocket instead of helping their employees and their communities like they were originally suppose to do.

My family and I used to shop at all the nearby Goodwill stores in the area quite often, however as of recent we visit Goodwill specifically, less and less due to their price jacking. Yesterday was the last straw. We observed a simple sundress marked at $100 and countless Target and Dollar Tree Branded items overpriced. A junk, Greenbrier Intl. cat toy marked for 2.99! You will not only often find countless quantities of these type of ripoffs, but also find that nearly all Goodwill stores no longer carry jewelry. Occasionally there are maybe two or three pieces of Target donations or costume pieces LOCKED in a case. All other jewelry is now being hawked on their online auction site for large profits. My mom once found a Halloween decoration priced for $100.

For the past 8-9 months I've been going to the local Goodwill at night to feed stray cats. These people see and know I sit next door and do this without any problems. My presence has even kept their property from being vandalized as it used to in the past. Tonight I was handcuffed and detained by police! I was being accused of stealing truck batteries! The jack** manager claimed to have me on camera stealing them, but he only had me doing my normal nightly thing!

I've just recently become homeless, sleeping outside. I went to Goodwill looking for a sleeping bag. They had one for seven dollars. I only had five dollars to my name. Went to the manager and asked for some goodwill and said I would come back with the two dollars in a few days. It’s been very cold at night and I have no blanket. She said there was no way she could help me. That's good will alright. I will never recommend or shop there again. Good riddance Goodwill.

I am an older lady. I went to a Goodwill Store near me on North Main St In North Canton, Ohio 44720 at about 3:00 pm on Tuesday February 26, 2019. The man who came out to "retrieve" my donations brought out a cart and waited there beside it waiting for me to lift the heavy items out of my car and put them in the cart myself. Not once did he offer to help. He acted like he was just there to protect the cart and not to help at all! Another lady pulled up beside me and he did not help her either. We both had to ask for a donation receipt as he hurried back into the store. Never again will I take any of my donations to A Goodwill Store again. I will go to the Salvation Army Store where they help you and appreciate the fact that but for your donations they would not have a JOB!

Goodwill has gotten very expensive. They base their prices on ebay trends, which isn't going too well. The same items are as always there. 60.00 for a old scratched up non brand receiver. Pyrex for 40.00. I change the prices and I don't feel bad about it. I would be more upset paying the advertised price. You should all do the same if you plan to shop there.

I would like to add to the many many people that are disgusted with the pricing structure at Goodwill Stores. For years I have tried to save money by shopping at Goodwill. The prices have steadily gone up and clothes are somewhat organized by color. For what they charge they could afford to put them in some kind of size order who has all day to find jeans? Mostly the prices are outrageous for a thrift store which is most likely in response to the people that survive treasure hunting and reselling. I thought that was the point was to put people to work! Lots of people have little to no income for medicines and food for different reasons. This treasure hunting keeps them off welfare or worse from not getting meds they need.

In the past two weeks I have found several items that cost more at Goodwill and they do brand new. The most recent was a modern large cast-iron pan price to 2999. This item new target is 1999. Donate to the Salvation Army. They have started to change their pricing and put new labels on items.

Every time I go to this Goodwill Store in Mt Pleasant on Ben Sawyer Blvd there is at least an item not priced and when you ask them to get you a price they have to send it back. I have seen people curse them out, walk out and say they lost a sale. I thought the point was to sell the stuff. This store is really junky and if you don't want to sell your stuff or get it more organized, just close the store and put something else there. Our other stores throughout the area are more together than this one, and employees are more friendly and helpful. Clean it up, get better employees, price every item or just close.

Just went to the Oklahoma City Goodwill store to purchase something warm to wear. Picked up a sweatshirt and the woman at the register said it was $7.99! Walmart has brand new sweatshirts for $5. Also their leggings were $4.99. Walmart again has brand new ones for $3.78 regular price. I asked the employees there why the prices continue to rise. They said they had opened up new stores and now were looking to compete with Ross stores. Makes no sense for used item donated for free. I encourage everyone to donate to the Salvation Army. Their prices are much lower, at $3.99 for shirts & most pants.

Goodwill of Arkansas is an excellent place to shop. I love that the employees are always happy and helpful. The stuff for sale is very neat and organized. The bathrooms are clean as well. I also like the fact that leaving donations is very easy.

At my store in Georgia, on Sunday a different colored tag of the week means 50% off items with that color of a tag. Problem is I go in Monday mornings and you find very little of anything with the color of the week. I asked the sales clerk why I couldnt find any of that color and she said they pull a lot of clothes and put them in the back 'cause they have new stuff coming in. Sounds to me like they want you to pay full price instead of 50% off.

My father cannot afford new furniture. He's 88 years old and on a fixed income. We cannot afford to buy him new furniture and so off to Goodwill I went. There wasn't a couch there under 399.00. I also noticed that they came into luck of a Widdocomb bench, of which they were selling for 999.00. This is ridiculous. If you're going to put something like in one of your stores, I suggest you put it on a showcase of some sort and in a neighborhood where those more fortunate CAN PURCHASE to help the cause. Otherwise I have no other choice but to think you put such a high price on it so that people WOULDN'T BE ABLE to purchase, perhaps saving it for someone who works there. Goodwill's prices are not second hand prices. Your beat up floral dept. is more expensive than Michael's Craft stores inventory - how dare you. Needless to say - no couch for Dad.

In a nutshell, I'm a US vet, suffering from PTSD. Aubrey you went the extra mile, and have the magic touch for customers and keeping them happy. You were my best memory in a while... Thanks for making me feel special.

Goodwill Outlet is where clothes are sent that don't sell in the Goodwill stores. Triple time rejects are sold there. In the San Bernardino Outlet today the security guards chased down a couple and made a huge deal of them stealing a jacket and backpack. What kind of Goodwill is that? The couple looked homeless and poor. Security grabbed the items and were pretty mean and rough about it. Come on, Goodwill, you can afford to give away third time rejected clothes to the poor. That was such a sad scene to watch. I gave three stars because I did have fun rummaging through the bins. The jacket and backpack would have cost about a dollar together. I wish I'd been paying more attention to the ruckus, I'd gladly given the couple a $20 and let them get some things they need.

I have a friend who works at store 044 and she has been very ill the past few days and she has no insurance because she is tight with money. She can’t afford to get meds or a check up so she’s trying to get better on her own. She was written up for missing one day for calling out. She has also been employed almost 3 years and has worked so hard towards promotion. She’s gotten all her training and certificates done and still nothing. They don’t recognize her hard work and have no sympathy towards her illness. They mistreat all staff horribly and it’s needs to be fixed.

I bought the Keurig at the 77532 store and was very disappointed. I am a senior citizen and don't have extra money. The coffee pot had several parts missing and was not useable. It would be nice if info about missing parts be noted so you could make the decision if you wanted to buy it anyway. Electronics is as is and cannot be returned, at note some part are missing. This article could not be looked at inside as it was taped down. The parts missing was obvious if you knew anything about the coffee pot. Try to be a little more helpful to your customers so they can make an informed decision. Thanks.

I have shopped, and donated to Goodwill for years. I, too have noticed, especially recently, that prices are rising even more. Every time I would go in, I would hear at least one person say "Almost all this stuff is donated". When being upset over the prices on everything. What finally did it for me, was the last time I went, I bought a shirt that had tags on it from a JCPenny store for $6.99. Goodwill sold it for $8. I brought it to the cashiers' attention, and she called up a manager. Of course, to no surprise, the manager says "we have no control over that". Wow, load of bs there.

Just to get this out of the way, I sell on eBay. I am the guy who goes to Goodwill and buys the things that nobody else will buy so that I can offer them for sale on a larger worldwide platform where people are looking for these specific things. These are generally items that no local customer just visiting Goodwill would ever purchase, often they are obscure and very specific items that no customer is going to just happen to need. In other words, 1 in a million people might be interested in purchasing these things, and the odds of Goodwill being able to sell them are minuscule at best unless it's to someone like me who intends to sell it on eBay.

Goodwill in Central Virginia Lynchburg region changes their policy all the time when it comes to pricing. Because of this there are constant problems with employees not knowing the policy. They make me feel like a criminal sometimes when I am at the checkout counter and something does not have the correct price as the employees say. It happens constantly at the Lynchburg Old Forest store with one employee named Michelle actually singling me out every time I shop there. I have complained to the manager about this and still it happens all the time. The central Virginia area needs a new regional manager so customers can see some change for the better. Items are over-priced for poor people like me and I thought this company would help people like me! They do quite the opposite. Don’t shop at Goodwill. They help only their own interest! Please donate to places that actually help the community. Please!

I arranged a pick up of over $10,000 brand new electronic items from closing my online stores. The main Guy that came out of Charleston had a negative attitude right off. Complained and huffed the entire time. It tore my nerves up as well as my mother and father who were thankfully helping to get this taken care of quickly. It amazes me you try to do good by donating and they give you a nasty attitude the whole time. I will never give money or items to Goodwill after this horrific experience!

Ok honestly GW, time to lower your prices back to thrift store range. It's getting a little out of hand. Stay in your lane. Oh, and hire people who have a harder time finding work. I thought that was your mission statement yet I rarely see it happen anymore. So why the laughably expensive free inventory? I could go to Forever 21 and spend the same or a bit more for decent, unworn clothing now. What happened? I finally had to post somewhere after stumbling on a forum that assured me I'm far from alone in thinking this.

I'm a frequent customer of the Goodwill in Capitola, CA. I usually go in every other week and spend at the very least 100$. I've never had a real problem before today. Despite The store being rather disorganized and a lot of stuff isn't priced. They employ a variety of shady looking people who are for the most part friendly if not particularly helpful. I spent almost two hours sifting through the mess that the store was in and was quite pleased with some of the stuff I found. When I went up to the front I had a number of things with no tags but most were priced. The cashier rang everything up and got prices for the unmarked items that seemed fair. However just as I was about to complete the transaction a supervisor came over and said something was mispriced. She then began to go through my cart and said that a number of items had multiple stickers.

I was shopping at the north Lamar location in Austin Texas. Their men’s shoes are quite overpriced, so I usually just check the women’s racks, as they’re more reasonably priced, usually around $7.99-9.99. Came across a pair Nike basketball shoes, checked the size, and thought “these will fit my buddy who loves sneakers”; price was $7.99! Went to pay (also purchasing 4-5 other shoes that day), and the cashier sees them, and it’s immediately clear she recognizes the shoes as “LeBron's” and states they’re underpriced. I said I too was surprised they were priced at $7.99, but they didn’t have laces, were kinda dirty and with the women’s shoes. Not my problem, I didn’t price them, and I assumed Goodwill would honor the sticker prices on both shoes.

My Nephew just got back from the Goodwill in Kent Wash. And told me that they did not accept the Good condition American flag with pole I just sent them, as it was too Political to be accepted by their store. If they can not accept an American flag here in American I see no reason to send them anything else or my customers. As I'm in the antique business and I do have lots of Senior citizens that I help downsize.

Well first off I want to say that I completely understand why Goodwill is raising their prices. From someone who runs an eBay business and makes thousands of dollars a month from reselling Goodwill's items I can honestly say I don't blame them. I have been in different Goodwills across the East coast almost every day multiple times a day. They are being competitive. 80 percent of Goodwill shoppers resell in some way shape or form. Whether a yard sale, online, or antique booth or swap meet.

I have gone to Goodwill my entire life. It was the place to go for cheap clothes, books, household stuff, etc. It was affordable to go; you could go school shopping or get some books without spending and arm and a leg. However, over the years, I've noticed an upward trend in prices on EVERYTHING at every Goodwill in the state of MI (I've visited most at one point or another).

I am writing you regarding my unpleasant experience shopping at the Goodwill Store Albany California. July 9/2018 I found the small plastic magnifier lens on the shelf with no box priced $4.99, I took it to the female cashier and asked her to hold this item for me so I like to continue look for other things. Later I purchased 4 items and go to pay the bill, the cashier told me she found the box for me that belong to the magnifier lens and no extra charge with it, she try to make me happy of her service. After I paid the bill I feel like the charged seems much more than I thought, so I double checked the price of all items I bought there before I leave the store.

I’ll never tire of this story but a while ago I was in the Goodwill in Hudson NY. This was over a year ago. Records were 1.99 and they never have a sticker of any kind. Anyway, there were some records in a cart up front. Usually the stuff in carts is the “new arrivals”. Anyway my brother looked through them and was going to buy a bunch of them. When we went to checkout the guy was counting how many records we had and then looked at each album and then suddenly stopped. He must have realized the albums we were buying was Elvis Presley-S/T Mono, The Beatles-Something New and Bob Dylan-John Wesley Harding. I think he is the manager. He told him he couldn’t sell us the records. He said he had to take them in the back to be “processed”. He said they would be out in a few days. He then went on to brag how he got a Led Zeppelin Untitled that was sealed that was donated.

Had charges brought against me for something that I never did wrong. I had paid for an item with my debit card and Goodwill turned against me and said that I stole the item and never paid for it but I have a receipt saying I paid for the item.

While at the Carrollton, Ohio Goodwill I was looking at shoes. There was an off brand of a shoe that was $30!!! I looked the shoes up online and for retail, brand new, the price was just under $20! I then was looking at a gaming headset that was priced at $49.00 that you can buy online for anywhere from $15 to $25!! I just don't understand this since people donate to Goodwill for free and then others shop there for their families because of low income. I have been in quite a few Goodwills and I have never seen the prices jacked up so high as in Carrollton.

GOODWILL CLEARANCE CENTER ON HAYWOOD ROAD in Greenville, SC needs to close!!! The evening manager continues to allow hazardous items such as mold, broken glass, sharp wood, wet clothing and items that contain needles, etc inside the facility for customers to dig through. The manager allows children to run around without shoes!!! Afterwards, she goes to prepare food at the Subway connected to the center. Popping, chewing gum and talking while trying to explain policies does not make good for business. This place has the poorest customer service. It is the management's fault for my review. Please close this place!!! GET EDUCATED MANAGERS and reopen!!!

I have a friend who is an avid Goodwill Store shopper. I purchased a gift card for her in Georgia and sent it to her in Fla. She has been unable to use it at any Goodwill Store. She sent the card back to me to see if I could use where I bought it. I used a magnifying glass to read the writing on the back of the card that says I need to activate it. I have tried in vain to do so. I found a place where you can check your balance but it says my card has too many numbers on the back and won't take it. Could not find anything that said activation. Goodwill owes me $30 for a useless card.

I am a frequent shopper at the Goodwill in Forest Lake MN. I stopped there and spent approximately 2 hours picking out pants, shirts and blouses. I had just finished trying on the items which was probably around $100.00 or more and came out to find that the items I had just tried on and the shopping basket they were in were gone. Apparently taken away by the store employee to keep the floor clean. The shopping basket was at the end of the dressing room just outside the wall and wasn't in anyone's way. I took 5-6 items in at a time and then would put them back in the basket and then would take 5 more to try on. I have done this numerous times and never had this happen.

Bought several items and Goodwill did sent or give me back money. I have been a shopper several years with Goodwill, but lately they have gotten very bad on sent items (jewelry) out and reselling it. It's pretty bad when you want to help a company like them. Then they pull this. Just need help getting across a message to them.

I purchased an item that was described as "wearable/Resaleable" and the item is defective. I contacted them to return the item and they refused to take it back. The amber pendant is full of cracks and covered in scratches on the outside. If you buy from them think of your spent money as a donation because you will never get your money back.

I’m a frequent Goodwill shopper. I live in Central Ohio, meaning I mostly shop stores near Columbus. I live East, so I am close to the Pickerington store. It’s small, but well stocked and I always find a few bargains. Recently, a friend told me about the Buckeye Lake store, which is large. I found things there, of course, but when I checked out, my bill was very high. I asked for my senior discount, but was told they only give it one day a week. That’s nonsense. I’m old every day of the week. I looked at my receipt and discovered that their pricing is totally different from the stores I’ve been shopping. Buckeye Lake is not a very affluent neighborhood, by and large. I can see no justification for the higher prices. I would be interested in knowing why this is...

I am a frequent shopper of the Goodwill in Portsmouth Virginia and, over time, I’ve been noticing that the prices are not “thrifty” considering this is a thrift store. There was a plastic planter marked $2.25 that I’ve seen at the dollar store for $1.00. Another time, I saw a vacuum cleaner marked $35. When someone confronted them about their prices and that an item could be found in another store for less, the employee said they have a pricing guide of what an item costs in another store and that’s how they price items. This is clearly not true because if it was, a planter from the dollar tree that’s $1.00 would not costs $2.25 in Goodwill.

I took a carload of goods into the Lexington SC, Sunset Blvd. store Sun. 6/24/18. The lady that assisted me did not lift a hand to help me take the items out of my car, never said thank you. Goodwill employee needs to think about why they have a job. She acted as if she was doing me a flavor. I will be giving to other organizations, I don't have to take that kind of attitude. ''Never again'' ungrateful.

For the past few months that I have been shopping at the Goodwill, the prices are getting more and more steep. Today, I saw a painting for $35. A random person drew two giraffes and framed it, it cost $19.99, a beat up stereo $35 and the speakers each costing $15.00 a piece- not even sold as a set so the whole thing cost $60. This is the Goodwill in Jamaica Plain Massachusetts. I find that the Goodwill on, Melnea Cass Blvd Ma. has hiked up the prices as well. Jeans cost 7.49 for the regular and the name brand jeans are much more (I'm not sure how much more). I think this is ridiculous. I'm wondering if the store was told to do this by headquarters or the separate stores deciding on their own to do this.

We bought several things from Goodwill W. Wendover Ave. Greensboro, clothes, summer clothes, pictures, books... and this paper... 2 packs of expensive 3 ring binder graphed paper. Neither pack made it into my bag. I went back to see where it was put because not in my bag. Instead of looking I was offered a refund. CLEARLY stolen from the young woman cashier who must not have realized it was out on the sales floor and decided she wanted it. WOW.

I’ve shopped at many Goodwills for years, I’ve never ran into more issues than the one located at MacDade in Delaware County. Managers and employees pass with the wind. What happened today is what made me finally have enough of the embarrassment, and rudeness from them. I shopped for literally hours talking to friendly employees and waiting on more items to come out in the big bins they push out, I go to check out and one of the items I have is a pressed glass punch bowl, I found laying on the ground behind a bin and not even on a shelf, it had four punch cups that matched and broken glass in it, that almost cut me.

I have found many Target items at Goodwill and they still have the Target clearance price tag and Goodwill prices them higher than the clearance prices. Goodwill production employees have to hit a target number each month and that is determined by how they price items that they get for free. Goodwill also only has one community benefit and that is teaching English to people who speak Spanish. They do not help the community in which they are located. People and companies need to start donating to Salvation Army, which helps the communities that they are in. Salvation Army is a true nonprofit organization, not Goodwill. Please stop shopping and donating to Goodwill, help make a change and share this information with your local politicians and corporations.

Rising costs in 2018. I live in OK. A state that's lowest in pay and economic flourish compared to other states. Also on disability. Went into Goodwill today and paid over 45.00 for 5 items that weren't even name brand or in perfect shape. Not even close. Something has to be done about the scandals with the rising TO NEW AND BRAND NAME CLOTHING COSTS CURRENTLY. LET'S SHUT THEM DOWN AND STOP SHOPPING HERE. I'M DONE!

I went on Sunday (which here is the day a new color goes to 50% off) a few times and noticed very few items with the color of the week which seemed strange to me. In our stores, the colors are in alphabetical order beginning with blue and ending with red -- the current color was blue so I knew the new color would be green.

Recently paid 10.00 for a coffee pot that didn’t work. Spend a lot of money in Goodwill and have bought several items that were priced too high that didn’t work or were missing parts. If Goodwill is going to mark items to a premium price shouldn’t they have to make sure they work or all parts are there?

Approx. 1:00 drop off. I’ve got a 20’ trailer full of nice household items to donate. Man walks out says “what’s under the tarp,” I reply “household goods mainly. I’m moving into a RV to travel, out of a 4 bedroom house. Can’t take everything so I’m donating.” Man seems to be very upset that I show up & starts telling me items they won’t take. I reply, "Well if you see something you don’t want I’ll leave it on my trailer." He goes gets a box that stands about 4’ high, sits it by a door and tells us to put the stuff in there while they all stand there doing fist bumps and gabbing, & watching from a distance.

Why are men’s T-shirts priced at $2.99 while women's are $4.99? All categories in men’s clothing are half the price as women’s! Considering the items are acquired by Goodwill at no cost, gender discrimination is the only logical explanation for the difference in price.

Brand New Goodwill Clearance Center on Boutwell Rd, Lake Worth, FLORIDA has become in the last 2 weeks a place where shoppers have to buy a MINIMUM of 11 pounds items at $1.99/lb. So, in order to buy there you have to spend $22 MINIMUM. (11x $2=$22). Required minimum 11lbs on EVERYTHING that can be weighed, except for books. Books are 5 for $2. So, shoppers have to buy EVERYTHING other than books by the required minimum 11 lbs. Ah, and shoppers need a CARD to shop there too. I will be shocked if that whole new ways of doing business at that Goodwill aren't ILLEGAL practice. That Goodwill has become a shopping CLUB. MINIMUM PURCHASE is REQUIRED.

My son was hired at Goodwill and LOVED his job for several months. Then, manager, then assistance manager quit - no notice. No surprise now why that would have happened... New manager and new assistance manager proceeded to systematically, in an uncaring and frankly illegal way began to harass, nag, demand, complain and hound hard workers every day for NO BENEFIT whatsoever of NOTHING!

I was at the Anderson store at 5:30 and was wanting to get a table there. The tag you take up front to pay was missing. I asked about the item and they said a person has till 9pm to buy it or it will be retagged. I came back at 8:45 (table was still there) and ask if I could buy it and was told no it would be retagged tomorrow for the half off day? I am willing to pay full price tonight but you would not take my money per management? Everything nice in the bigger items had tag missing? How do I know the manager does not take the tags and have his friends buy tomorrow at half off? I have been to the store before and had the cashier ask if anybody has the tag to whatever item over the speaker. Goodwill needs to look into the management they hire.

Manager’s Bad Attitude—Hilton Head SC. I was in Hilton Head with my father when we decided to go thrift shopping. We chose this Goodwill which was a mistake. My dad found an item that he wanted to purchase but it did not have a price so he asked a girl to price it for him and told him it would be coming out of the back shortly. When he saw it coming out he approached the lady “Mary Ann” as he was under the impression that she knew it was being priced for him.

Crazy prices for shipping and handling fees. Would be better if they offered retractions like eBay that don't jeopardize accounts closure. Buyer beware. Some items may not work from past experiences myself from buying on their old website years ago.

When you go to the Goodwill Store on South Cobb in Smyrna look for one of the assistants Cassie **. She's a delight, professional, a smile on her face and very helpful. Her manager Chris is aware of this, as I spoke with him yesterday. As well that is the very best of all the stores that I shop at... clean... great music... well priced merchandise. Great to have in our neighborhood. Please recognize Cass. Thank you.

I went to the Goodwill located at 4605 Dixie Hwy, Fairfield, OH 45014 tonight (4/19/18) at 8:40 pm. The minute we came in the door we were told they were closing in 15 minutes and we "better hurry." Then in the course of the next 20 minutes we were told 6 times they were closing. Including the whining complaints of an employee wishing they could "kick the customers the heck out of there." 6 announcements/reminders/complaints in 20 minutes. When we got to the front I told the staff and the lead that it had been a miserable shopping experience due to reminders averaging every 3.25 minutes. Plus complaints. I felt harassed. The lead was just as rude as the staff. Then I was stuck in line while two staff members made repeated rude comments to me and the lead argued with me about what I heard and barely anything to correct the staff.

I am semi disabled so work a small store out of my home to provide for my family. My source of sales is from Goodwill Online Auction. Seattle to South Carolina there are HUNDREDS of THOUSANDS items sold. Upon purchase you are charged a "handling fee" and a "shipping fee". It's fraud on the shipping. It will cost 16.20 for three small pieces of jewelry... Flat rate box is 5.90 because post offers discount to businesses. They SEATTLE have duped the buyer trying to survive an additional $10.00. I understand handling but this is illegal. They list weight at 2 lbs and below it shows actual weight at 6 ounces. I am reporting this. Not every store does it. Texas does not and many others. It is said to be NON PROFIT yet many of these stores are FOR PROFIT. Someone needs to look into a class action on this.

When browsing in the local Goodwill I couldn't help but notice the high prices marked on the name brand clothing. 12.98 for jeans and 10.00 for kids' hoodies! For those prices customers can go to the stores and shop the clearance racks! Outrageous!

Goodwill Englewood, Florida. Bought brand new mattress... horrible in less than a week. I used it and sunk in and my husband tried it and he sunk in and had bad back in the morning. Total waste of money... piece of crap... worthless. Worst mattress ever... just a bad lump. Can’t even use it for anything.

Went to get a pair of toddler shoes and they were trying to charge me $16.99 cause it was Jordan instead the Mike's were 7.99 and in better shape. Then a coat I was going to buy my son smelled like cat urine. I found a bag of cars for my son and out 10 cars (for $5.99) 2 worked and the others either fell apart or were missing parts. I didn't notice until after I left I bought my son a little bag for 2.49 and they charged me 5.99.

Someone donated them out of the kindness of their heart to help those less fortunate, not so that a greedy corporation could rip people off. I have donated so much to them over the years and spent too much there as well. They don't want to help others only to take advantage. This company is a monster. I'm all for recycling items but they need to be held accountable for how they're going about it. We're better off throwing our stuff onto the street so people who need it can get it.

Have been a good customer at this Goodwill store for several years. Since Goodwill has initiated its online auction site, most things that have the slightest value end up on the site, and you must pay shipping and handling, for things that were obtained gratis, by Goodwill. Our local stores, apparently all owned by one family here, have become disgusting. Have been told by former employee, that the better donations, the better merchandise, is picked by staff, and held for the owners, for their personal use.

Menomonee Falls Goodwill - I saw employees in this Goodwill change prices of items once customers got to the register. This cashier said, "oh wow that is not the right price" even though it was ticketed with a tag through the plastic at $2.99. So she makes the customer wait for 5 minutes while the manager goes to the back to correctly price it. She comes back with a price of $5.99. Awful customer service. All prices have been increasing 3 fold in last year. Prices are the same as at a regular store or more. Medela Single Breast Pump for $149.99 but at Target it's $149.99.

My wife received a $100.00 Gift Card for a Birthday Gift. Her father send it from Las Vegas. We live in Forest Grove Oregon. My wife and I went to the Forest Grove Goodwill and spent $80.00. She used her "Gift Card" or tried to use it. The employee stated that that "Gift Card" is no good at this store! They told her she needed to go to Las Vegas and use this "Gift Card". What kind of garbage is this! I've heard a lot of bad rumors about Goodwill. After checking into it they are true! The CEO should be ashamed of himself for doing the American people like this!

I have been using the Goodwill Online Auction for several years and 2 things have recently become intolerable. First when I bid on an item early in its posting (5 days before end) I normally start biding with a relatively high bid that puts me as the current lead bidder by maybe $100, by the end of that day someone bids the item up to within one bid increment below my bid (usually $2 lower) which makes the next bidder the leader. My winning bid will stay winning for another 5 days until the last minute of the auction and then it's lost.

Every Sunday Goodwill sales changes their color tags. Starting on Saturday afternoons the employees start removing that colored items and all during the week. I thought it was only a problem at the store by my house so I shopped all other locations within a 50 mile radius and witnessed the same deplorable action at all other stores. They pull the sale items and put them in the back, or change the color tags.

I’ve bought 3 different orders off of ShopGoodwill. First one was a great order. Second was a video game. The save battery was dead, which kind of an inconvenience. I bought a replacement battery, which was $3. No big deal. My most recent order was a Nintendo 64 with 3 games. The description said it was tested and guaranteed to Work. I received it, and the AV cable was destroyed. I bought another for $5, which wasn’t a problem. Only problem was the games did not work. When I requested a refund for the broken items, I was asked “Are they really worth returning?” I’m sorry, but spending $150 on games and not having them Work is worth a return. After this experience, I will not be shopping on ShopGoodwill.

For the past month, I have noticed when I go to ALL the Katy, TX Goodwill stores, they are removing all clothes, etc. that have the colored coded 75% off for the week. They take the items to the back, and remove the plastic or stickers and replace with a color that is not on special for the week. I was under the impression that Goodwill is supposed to help the people that cannot afford to go to the store and pay full price. I was also under the impression that the items are donated and do not cost them anything. What is going on? I actually have pictures of items that were a certain color the prior week and was changed. You enter on a Sunday at noon when they open, and it's an ocean of stickers and plastic coloring that have been changed.

HOLY COW! This Grafton Wisconsin Goodwill store opened 3 years ago-prices were good, MANY brand name top-shelf items, such as Coach, Miss Me Jeans, Rock Revival Jeans, etc...I could get these jeans at $6.99; however, I started noticing prices inflate steadily and skyrocket. Odd how whenever I returned to this store, no more Miss Me Jeans, or any of the brand names that were once so readily available. When I did find a nice brand, it would be jacked up to $24.99! Give me a break!! I can't tell you how many times I purchased toys that never worked-I only received store credit. Why can't I get my cash back if the toy is broken??!! Why am I forced to purchase another item from the store??