Finish Line Reviews

Brockton Westgate Mall Finish Line in MA was the worst experience of my life. I went to purchase a pair of shoes for my wife, as she was having foot pain, and the orthopedist suggested some types of shoes. As we arrived, no one greeted the customers; we found the shoe and called a store person to get us the correct number. As my wife tries it on her right foot, she says, "Due to the injury/medical condition, I'd like to try both of them to see how comfortable they feel." I politely approached the counter and asked this lovely girl, and she said no. I then asked to speak to the supervisor, who happened to be a vulgar, unprofessional individual standing the whole time talking to his buddies; his answer was, "It's the store policy. If you don't like it, leave my store."

Selling defective shoes and would not return them. Thank God for asic customer service. They recommend staying away from Finish Line stores.. The worst customer service ever. I will never purchase anything from them again.

Updated on 08/23/2024: Still haven’t received my refund for the 1 shoe that was received on 08/11. It’s now it’s 08/23 and I’m fighting for my refund. I hate this company. The customer service is freaking rude and doesn’t help at all. I was asked 4 times on the call did I send my refund. I spoke to a rep on 08/17/24. She said they received my return and I will get my refund on on Wednesday 08/18. Never got nothing. Now I called. I’m told they never received it and no refund will be issue like are you kidding me? I need my damn money back. You all made this error, not me. Why do I have to do the research as I was told? This a disgrace on your part.

I took a shoe from that was in display and just walk outside of store and feel very small to me and not comfortable. When I came back and ask for exchange it with a bigger size they refused it. And the lady was very arrogant saying if you take the shoe from outside of store we can not exchange it. Very arrogant and bad service.

Finish Line has to be the absolute worst place to purchase shoes in the world. I purchased a pair of shoes that didn’t fit so I sent them back to receive a refund and I ordered the same pair of shoes and a bigger size since they wouldn’t exchange them for a bigger size, they stated that they won’t refund my original purchase because they didn’t receive it back within the 45 days yet.

If I could give them a 0 I really would. They have the worst customer service I’ve ever had to deal with. They sent mismatched shoes and said they would rush a new pair. Almost 2 wks and still no shoes.

Beware of ordering from Finish Line.. Customer service sucks and my order was stolen. Said there nothing they could do. Will never order from them again .. You have been warn. The customer service is awarding and doesn’t want to help either.

I made an order through AfterPay, Finish Line made an error on the pickup method. I cancelled the order and purchased the items in store. They still charged me for the cancelled order, and I didn't receive the items.

They are no help to explaining situations. Made me pay twice which came out to almost 600 to have my money on hold and cancel my orders. I’m a loyal customer and spent a lot of money with this company to not be satisfied.

Ordered around Christmas received one out of three items! I’ve called so many times it’s disgusting! It’s now February still no refund which is what I was told. If you call it takes hours to get through! I’m tired of being lied to. I just want my money! And why hasn’t anything been done to this company???

What a scam! I ordered a Nike coat as a present, but it was too small and I returned it. I returned it via FedEx and tracking shows it was received by Finish Line. I then received notification from Finish Line that they received it and I would receive refund in 7-10 business days. After 12 days, I tried to follow up... waited over an hour on phone without getting a customer service answer. So tried email and then received message that I would not be receiving refund because they believe I sent the wrong item back. That is crazy!! I absolutely sent the same coat back, with tags, never worn. I think this is a scam on their part to not have to refund. I would avoid purchasing anything from Finish Line at all costs! I wish I would have seen the negative reviews by them when I purchased the coat... over 300+ reviews and all of them at 1-star!!!! They should be put out of business!

My first time ordering something from Finish Line. By mistake chose wrong shoe size and submitted order. Unable to cancel (within 20 mins of placing the order) order without calling customer care. Customer care not available at night, understood. Called 3 times since morning and wait time went from 13 mins, to 67 mins to 83 mins. Thought of ordering correct size again and would return the wrong size later at store.

Ordered shoes for my girlfriend as a Christmas gift. Guy in the store said that if I paid this outrageous price for next day shipping there should be no problem getting them that Saturday (I did not), then on Thursday morning I received an email saying that the order was cancelled and given no explanation as to why. Don’t shop with Finish Line.

DO NOT ORDER FROM FINISH LINE!!!! You’ll never get your order and forget calling them because you’ll be on hold for 100+ minutes. I’m not sure who their top customer care manager is but they need to fired. I’ll never purchase shoes from them again. At this moment the tracking info is only saying that it’s still waiting for carrier pickup. I was told to call the carrier….Why it’s still at your facility?!?! I wish I would e seen all these reviews prior to ordering because all the ones I’ve read thus far are TRUE!!! I had to call right at 8am to get someone with a one minute wait time that took 20 minutes still for someone to come in the line. They’re trained to read an apology which only pisses the customer off because of the repeats. They can’t start a refund process until after 5 business days of a package not shipping but can take your money in 5 business seconds without blinking. Everyone I know will know not to order or shop at this store ever again. I know it’s not the CSR fault but Finish Line is finished in my books.

After an exhaustive search for the shoes my grandson wanted for Christmas, Finish Line online was the ONLY location with shoes in his size - ordered. They were to arrive by 12/21/23. 12/20 comes and the order is still showing "processing" so a phone call was made to follow up on this order. The wait time was noted as 119 minutes.... That was how long it took for someone to answer the phone.

I ordered shoes online 12/5 and still haven’t received them. Tracking states awaiting carrier pickup since 12/6. This is ridiculous and so is their customer service. I have called several times but the wait time is over an hour and half! My time is valuable. I do not have time to wait on the phone for 109 mins each time I call. I have not been successful to talk to someone. These shoes are a Christmas gift and it’s now 12/18. I do NOT recommend ordering online.

Something about the holidays makes all rational thinking go out the window. Despite the negative reviews, I got sucked into "purchasing" shoes that I couldn't find anywhere else. After remaining in pending status for over a week, I got the "your order has been cancelled" message. No response from customer service. Today I checked the website again, and inventory shows that ALL sizes in the shoe I ordered are in stock. Total malarkey. Don't ever order from them.

They sell things they don't have, and after two weeks they cancel the order without giving a reason. If you want to call costumer service the waiting time is over 45 minutes. Very unprofessional sevice. Don't buy from them.

The customer service did nothing, not a help. I don't even know why are they getting paid, they don't help, all they say is, "Sorry." First they said I won the shoes. I had won them in another store so I cancelled them because Finish Line said I won them. I did not want to pay 2 shoes and now they cancelled here, now am stuck with no shoe after waiting for these shoes for over 10 years. Finish Line should be shut down. Bad store, bad customers service.

They won't help you or even talk to you unless you basically make them. The worst experience I've ever had in a store. I will never go there again. I'd rather walk barefoot. It smelled like ** very bad also. Won't even let you try on 2 of the same pairs of shoes cause theft is so bad. The one I went to was in Springfield Illinois.

I ordered my son shoes for back to school a week ago. They have held onto the money for the entire week and sent me an email last night that my order was cancelled with no other explanation. I called and was told they were out of stock and cancelled the order on the 4th. I still have not received the refund and was told it will take a few days. School starts in 3 days. I will NEVER order from Finish Line again. I just placed the order through Amazon. I tried to avoid that but at least they value their customers.

They took the money out of my account. The following day my order number was untraceable. Customer service was horrible and I still have yet to get my son's sneakers. I put a complaint in with the BBB and am trying to get my money back.

So I had been shopping with finish line for probably over 10 years. I no longer live near one and have been browsing their online and app for the past month. I normally do not like to buy sneakers online or clothes for that matter when you can't see them before buying. Not to mention shipping costs. First thing is I have an AfterPay and Klarna account, which in payment options and all over Finish Lines website/app says they offer and work with both. I tried doing my first order through afterpay and I kept being denied, which never happens to me, due to finish line saying they are not willing to use either company for the reasoning of "the amount of the total transaction" even though I adjusted it several times and took items off which then the last time I tried the amount of only $90. That was the first bad taste in my mouth. Then I gave up and ended up using my debit card of a purchase of $247.

I was there trying to solve a problem with my order and they looked for the manager, the girls that were in front were very nice people to me but the manager gave me horrible service, I was very angry and I don't want to go back while she is there, it was very rude.

DO NOT BUTY FROM FINISH LINE, EVER. I ordered a pair of shoes on 1/29. On 1/30 I received a tracking number that showed this order was delivered on 12/15 so I emailed customer service and they didn't read my email and just responded with "we will refund your order". So I called. I was assured the order would arrive on time as I paid for upgraded shipping and that they were sure that was an error on UPS's end. I received the order, it was the wrong pair of shoes. I called again, asked for a complete refund plus my shipping because they sent the wrong item. I was immediately refunded 10.99 for shipping but would get the remaining when they received the shoes back. They deducted the shipping off AGAIN so I was shorted 10.99. I have spend so much time on the phone trying to explain this, their people are just dumb and they WILL SCREW YOU OUT OF YOUR MONEY even if it is their mistake!!!!

The first order never arrived to me, it was a pair of sneakers, expensive, which I have been saving for. A glitch or any other malfunction on their platform, erased my address, partially. On a second attempt, same shoes, same cost, no additional discounts for their mistake. The sneakers arrived on time, but, they were used, yes, you read correct, someone else worn them and return them to Finish Line and it looks like they decided to send the “used sneakers”, to me. I am now, worried about even ordering anything online with this company. Sneakers are going to be returned.

I ordered myself and my daughter zipper hoodies. She got hers several days before mine. It was nice. When I received mine it still had the security device on it. I hesitantly sent it back, I wanted to see if a Finishline 100 miles away would be able to take it off. Instead I sent it back. They canceled my order. Kept my hoodie and my money. I wrote back twice asking for my money back. Communicated with 3 different ladies. The last one assured me my money was put back but might take 3-5 days, it's been a week. And just about a month total that I haven't received my refund. I don't know why they just couldn't take off the device and send me back my hoodie.

Don't want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service unprofessional and very rude. Asked for manager was hung up on. I ordered $40 pair of Adidas leggings instead was shipped a $5 hat. Was told to send hat back which I did and they never sent my leggings. When I tried customer service 7 times I may add they said they did not get the $5 hat so they won't send me my $40 leggings...

I will never buy from Finish Line again! I purchased $200 shoes, they sent me a clearance shoe! Called customer service. Spoke with 7 different people, 2 reps hung up! Then said once I send the $30 pair of shoes back they will send me my shoe only to find out, my size is now gone! Finish Line sucks! Will never purchase from them again! They need better help in the warehouse and customer service center! TRASH!

I placed an order for 3 pair of shoes. When I received my order, one of the pair of slides were two different sizes. Okay, no big deal. However, I'm a tad annoyed due to there not being a UPS nor a Finish Line store near me. I process the return for the correct pair, and when the replacement comes it's another pair of the shoes I already have. So even though I returned the shoes, they still managed to send out a totally different pair of shoes. It's crazy that such a large, reputable company would make simple logistic mistakes like that TWICE. Don't y'all have a Quality Control department? This is basic Introduction to Operations Management 101, not that hard. I will not be ordering from them again.

I purchased a pair of sneakers for Father’s Day the week before Father’s Day. Everything was delivered in the order, as I had paid for expedited shipping except for the sneakers, the big ticket item. On the day that they were supposed to arrive, I called Finishline to see where my order was because it was still saying processing, and I had paid for expedited shipping. I was then told that my order was canceled three days prior. I was never notified, I was never refunded, nor was I even given the inclination that this order would not arrive. Now here it is the Friday before Father’s Day, and I am without a gift to give my husband from his children. I am extremely pissed and feel like Finishline and other large companies like this one gets away with taking advantage of their customers, through poor customer service, through poor practices, and a blatant disregard for their customers’ money and time.

Horrible experience. I will never order from your store again. How can you have a product saying its available and after the customer orders it and wait over 2 weeks and have to call in to be told the product is not available? Horrible service and lies about your products you have.

I purchased a PAIR of sneakers as a gift. I received ONE shoe in the box via mail. I spoke to customer service 7x. NO HELP, NO SUPERVISOR NOTHING. NO ACCOMMODATIONS but more inconveniences. I Returned my ONE sneaker I was promised the PAIR I originally ordered would be coming in before Christmas by 5 representatives. I woke up this morning received an email that my replacement order was cancelled. We are three days shy from Christmas and now my order was cancelled because they ran out of the product I originally ordered to begin with.

I order shoes a week ago. Still have not received them. Paid the extra for 2 days, called the company and they get rude, hang up on you and can’t answer none of my questions and say they don’t have no number for the corporate or anything, I will never in my life order for this company and still have not seen my money 400$ put back in my account.

I purchased Nike air max $120 shoe and I received shoes dirty on the soles and no tissue inside shoes even indicating they were new. I'm so disappointed in this. Will not be ordering again from this company. Needless to say the box was torn also.

Sales associate was very rude and confrontational for no apparent reason. I will never as long as I have breath shop in the Willowbrook mall location in Houston. Total disgrace when your entire job is customer service.

I have made multiple orders with Finish Line. Each time I experienced some type of issues! Either they have cx order that’s been already paid for and or I do not get order date given. I actually made another order (dumb me) place on 08-10-2020. Today is 08-24-2020. Still have not received??? This will definitely been my last online order.

I ordered all white Nike Air Forces two weeks, I cancelled the order the same hour because I got the wrong size. Next thing you know it's been 2 weeks and still haven't gotten my money for CANCELLATION of an order???!

Customer service representatives need more training. Waiting on hold for over 50 minutes to be told a completely different answers than the email sent 7 days before. Package was stolen and refund was promised, but representative failed to inform us that a affidavit was needed. A waste of time and energy. Go to a different store that will honor their word.

Horrible. Horrible. DO NOT GO TO FINISH LINE IN MUSKEGON LAKES MALL, my son and I went and had to order both pair of shoes bc they stated they did not have either size we needed at the time 10 and 9.5. So Kyle helped us with check out and said, “We can order them and have them shipped right to your door”. I said, “Perfect”. We proceeded with the check out, gave all my information and paid 255 for the shoes, got my receipt and he said 5 to 7 business days. Two days later I get an email stating, "Your package will be delivered today Friday June 3rd." I get home, one pair of shoes. So my husband who the other pair of shoes are for - said, “Maybe they will come later.”

My daughter ordered shoes from them. Card was promptly charged and tracking number received. After a week, the tracking number never updated. Called customer service (35 minute hold time). Agent was helpful; cancelled order and issued us a replacement order to be delivered expedited in 2-3 days. No tracking number ever received. Called again after 5 days (45 minute hold time). Was told store that was to fulfill the order unexpectedly closed a couple of days before due to COVID - but this was at a time when stores all over the country were re-OPENing, not closing. Requested to speak to someone and was promised a call back from a supervisor within 25-35 minutes. Call never came.

At approximately 5:30 pm I arrived at Finish Line to pick up an online order that I was told on Monday 9th March would be delivered to the store on Wednesday 11th March. Well I gave the girl my receipt with the order number. She proceeded to the back and came back up front empty handed stating they were not delivered. The girl asked for my tracking number, which I presented her with, she looked it up and stated her computer said they were delivered to their locker. She went to check the locker and came back once again empty handed. The girl then called y'all customer service line. Filled Mr. ** in on what was going on. Joseph wanted to replace the shoe by placing another order or mail out a check for a refund.

I ordered a pair of shoes for my grandson from Finish Line. I waited on the order only to find out that the order did not contain my shipping information, no name, or my address only a tracking number. I Went to post office to track package. It was returned to sender (finish line). I will wait on them to return them to me, but I will never order from them again. When you ask a question their customer service representative love to talk over you instead of listening to your complaints. Had to hang up on one representative because she wouldn't listen, and I couldn't understand her language. I gave them one star, but they really deserve a a (0). Their customer service suck.

I ordered my son some Christmas items from Finish Line. The Customer Service is HORRIBLE. They messed up the delivering address. I called C/S back and they said they fixed it. A week late still no items that were already charged on my card for. C/S said it was sent back to them and they would re-send the items. I waited another week and still NO items. Keep in mind these items were part of my son's Christmas gifts.

Ordered one pair of shoes for $245.73. JD Sports charged my account 8 additional times. YES - 8 times ($1965.84). Customer Services is HORRIBLE. The staff are liars. They will not return phone calls or e-mails. They sent the shoes and no return labels. Finally got the return labels and now they will not reimburse the total amount. They can't find one pair of the shoes that was returned. DO NOT ORDER ANYTHING from Finish Line or JD Sports. Horrible customer service. They only want to reimburse for $238.78 a pair. We did not order the shoes in the first place. Seeking legal consultation.

I ordered the pair of shoes I wanted online using Afterpay and then it randomly got cancelled a week later because they didn't have the shoes. I've never experienced this before and I will never order from Finishline again. This was very unprofessional.

Returned a pair of sneakers that was too small. Shipped return 1/7/2020. I called customer service to confirm the return. I was on hold for 20 minutes. Issue still was not resolved. Hung up phone because which establishment leaves you on hold for 20 minutes without returning to the phone after (1st representative) confirming your details and place you on hold. I called back, spoke to 2nd representative who told me that my tracking number shows no activity on return item. I called the UPS store to confirm package was delivered. UPS provide me with a time, date and name of person who signed for the return. Finish Line received the return 1/15/2020, yet was told by representative #2 that no activity on return tracking number on 1/21/2020.

I recently made a purchase through Finishline website for a pair of shoes that Nike product code Jordan OG 133000-106 priced globally at $140 among all retailers. Finishline on the other hand has the shoe priced at $150. Customer service supervisor left a bad taste in my mouth when I explained to her the problem, she immediately tells me, I can cancel my order and purchase it at another retailer. We don’t do price adjustment here sir. Words can’t describe how frustrated I was, everywhere were sold out! Never will you get my business again.

I want to know if anyone who's made a purchase during the Christmas season, for an item that they did not receive, get a refund yet? I bought my son a pair of men's Nike joggers early December. The pants were allegedly delivered on the first Saturday of the month. I immediately started communication with customer service for them to tell me that I would soon receive a tracking number and a new pair of pants. I never received neither. I've contacted them continuously after being on hold for 45 minutes and more each time, they then said that they were now backordered. I called again and was on hold for 45 more minutes for them to tell me that they would issue me a refund and I should receive something in my email confirming that. I never received it!

The "customer service" at Finish Line is an absolute joke. Every time I've called, it's taken AT LEAST 3 phone calls to finally be connected with someone that doesn't accidentally HANG UP on you after *pretending* to look into the issue at hand. After waiting 30 minutes to be connected, explaining the issue over and over and over after multiple hang ups, it's now five hours later and you're lucky if you've encountered even one competent and helpful representative that doesn't obviously hate their job.

I purchased Nike Airforce 1 size 10 shoes as Christmas gift for my son on November 9th. My son wears a 9.5-10. He opened with excitement the box and put the shoes on. The shoes apparently run big. When I purchased the shoes I was told by Amber that I could bring them back to exchange for a smaller size. Well, I brought the shoes back to exchange for smaller size on the 26th of December. I was told by Amber they were out of the shoe. I asked if they could be ordered, that my son wanted the shoes. She said that I was over the 45 day limit for exchange or refund. I literally came in the day after Christmas and was 1 day over the "45 limit", unbelievable!!! She was super rude and pointed out the small print on my receipt of the 45 day return policy.

My daughter has been searching for a pair of all white Nike Air Max 270s. She went to the Finish Line store in Lakeline Mall (Cedar Park, Tx). They didn’t have her size in the store, but said they did online and could order. Order placed. Five days later she received an email saying the order had been cancelled with no explanation. I called customer service and was told that it takes 3-5 days to “process” an order and by that time they no longer had her size in stock. I have never heard of this practice with a company before. Customer service indicated this is their company process. Well, it’s a horrible customer service practice. I wish I had seen the other reviews prior to shopping there; it’s apparent that I am not alone in my experience. I’ll never shop there again and wouldn’t recommend it to anyone else.

Horrible service!!! My order was placed 5 days before Christmas. This was a christmas gift that's still not been shipped or been “found”!!! I was told last week it would be shipped Friday and he was sorry that it was “lost”. Worst experience online shopping I've ever had!!! These was guaranteed delivery. I paid $144 dollars for shoes, my son asked for for christmas. Was the only gift I was able to get this year and he's still not received it. I've gotten no response nor refund not even a explanation other than hour waiting on hold to be told (by someone speaking poor English) "package hasn’t moved since 12/21...." Ummmm yeah I know. That's why I'm asking for a explanation!!! They offered no coupons, money back nothing!!!!

I ordered my nephew a pair of Air Force 1's today, and scheduled an in store pick up at the Westgate Mall location. The order went through. I received an email telling me I could pick up my shoes in 90 minutes. My bank account was drafted for the purchase. I then received an email less than five minutes later saying my order had been canceled, and my account would not be charged, and if it was charged, my card should be refunded in 7 business days. I called the customer service line, and hung up after 49 minutes. I called back and there was a message saying no calls could be taken due to high call volume. They gave no explanation as to why the order was cancelled.

Finish Line is a joke and will steal your money, and not ship your shoes, I went on sole strike and purchased a slot for these Yeezy 350 V2, Received a slot and was notified that I was getting a pair of these Yeezy's, 350, then Finish Line charged my credit card 19 times for 1 pair of shoes, FRAUD, Then shipped my items to New York when I live in Indiana, This company is a joke and will steal your money, Then when you try to call customer service you are placed on hold for over 49 minutes, POOR CUSTOMER SERVICE AND A FRAUD COMPANY, RUN AWAY FROM FINISH LINE AS YOU WILL HAVE NOTHING BUT TROUBLE and even more trouble trying to get your money back from the credit card company, as they have to hold it for 10 days, Finish Line is a joke.

I originally purchased this cropped top on November 12, 2019. After receiving all items except for this crop top I tracked the package to discover it was never sent out only a label had been created. I called customer service to find out what was going on and nobody seemed to know why it never went out. After being on the phone for 40 minutes wait time and an additional twenty minutes trying to figure out why I didn’t receive it the rep sent out a replacement. I waited over two weeks to receive this package once I opened it up, what I had received was a pair of Jordan legging which has nothing to do with an Adidas Bellista crop top.

I ordered some new Champion shoes and I opened the box and the shoes are so stained! Even the soles of the shoes are scraped and dirty! Disappointed to be honest and never buying shoes on this website anymore!

I went into the website and saw good prices, efficient display of products on their website and good promotions; I was hyped to get a couple of sneakers for a good deal; but after the order was completed there was no confirmation email, but the charge was pending, we contacted customer service but they couldn't help us since there was no record of the order; at that point I felt relieved after reading several reviews about the same issue; however, 3 days later after I first placed the order, the charge went through, but still with no confirmation email or update on the whole process. Now it will be necessary to reach the bank and dispute. Like it says on the Title, it was an overall disappointment.

This is the absolute most atrocious company when it comes to customer service. 11/20/19: I have ordered a sweatshirt over a week ago (11/12/19), and in the mail received a pair of child’s basketball shorts and socks. This company is now refusing to do ANYTHING for me until I return their package. This is MY responsibility?! Do you think your customers double as FedEx employees? Well we don’t, so good luck with the rest of your business because I am going to slander you to every single person I know until Finish Line as a company goes out of business. #FinishedWithFinishLine

I ordered two pairs of Nike sneakers for my dad. Since shoes were on sale, I have to pay shipping. I chose the flat shipping for $7. But Finish Line changed it to express shipping $22.99! There was no confirmation email after order was placed. Did not realized till I saw the shipping clip in the box. Contacted customer service and got "I am sorry. But nothing I can do." I am SORRY too.

Visited the store with husband and son (12). The female clerk was using inappropriate language and I asked her to stop. She became belligerent and verbally combative. Told me to stop looking at her and then refused to give her name. My son was teary and scared so we left. Hostile shopping environment.

I previously rejoiced about my find on their website! Sadly my product never came and the survey was premature and not factual!!! Yay for easy web shopping for a product you'll NEVER RECEIVE! Not only was my package changed from one delivery service to another but it was then returned to sender. I had to open a ticket w/ Finish Line and USPS then follow up with both. It was a super hassle with no happy ending. My kids never got their shoes. I still haven't received my money.

I bought a pair of Air Force Ones for my daughter in Aug. 23, 2019. After trying to track the package for a few days, and not knowing what had happened, I called the customer service and asked about the package. I was informed that the package never left for shipping and that they would order me a replacement. After waiting a few more days for a replacement, I went online to track the second pair and was informed that the shoes were canceled due to low inventory. I was then informed that I would get a refund in 7 business days. At which time it was Sept. 4, 2019. I called to ask about my refund since I never received it and was informed that it was not processed and that the person at customer service would put in a request to the bank for a refund.

I purchased a pair of Air Jordan 1 lows. The shoes were shipped with no padding. The shoe box came in damaged. One shoe was missing a cardboard shoehorn. I left a bad survey and a customer service rep did contact me. She gave me only one option for compensation, pretty just an exchange. Never responded back to my emails on time. Never again!

They canceled my order for shoes on 08/21/19 because they didn't have them in stock. Today is 08/27/2019 and I still haven't received my money back. I called customer service and they are rude and giving me the run around. I won't be ordering or buying anything else from them. I will be reporting them to BBB.

Before you buy from Finish Line, please read this review. I purchased Asics Kayano running shoes from FL on-line using a gift card. The order was placed by a FL rep that confirmed the availability of the shoes and that the shoes could be picked up at my local FL. The next day, FL cancelled my order. When I called FL they said the order was cancelled because the shoes were not available at my local FL, even though their website and on-line rep confirmed the shoes were available the previous night. FL insisted on refunding the full purchase amount as a FL gift card even though a FL gift card was used for only part of the purchase price. The customer service reps would not transfer me to a manager and would not provide a number for me to call a manager. The FL service rep said she could ship the order to my home at no shipping cost. This option was not offered to me before FL cancelled the order.

I'll make it short. I was informed of a great coupon code so I found the shoes I've been wanting and purchased. The next day I have an email saying my order was canceled because they didn't have the shoes in stock. Now there are only limited sizes of the same shoe. When I emailed my concerns, they did nothing to help me. They ensured the money would be credited back (WELL DUH!), but they would not honor another coupon, even though I found another that I was willing to pay for.

I received the Adidas Gazelle trainers but the pair of shoes do not match, one pair is ok 37 1/3 but the second one is 39, I ordered it from the county of Georgia so I was waiting for the product for 2 weeks.

My daughter got an Amex gift card for her birthday. She chose to use it at Finish Line (online) on a pair of Air Force 1 sneakers. The day before my “possible delivery date” I hadn’t received an email that the item had shipped. I called Customer Service and they were stumped as to the status of my Order. The order hasn’t been shipped yet and they may have been trying to locate the product in one of the stores yet the status on my order was unexplainable by the customer service rep and her supervisor? Huh? It was so bizarre and she couldn’t confirm if it would ever ship so I finally agreed to cancel the order. Great...

I ordered a pair of shoes on 4-5-19, free shipping was estimated by 4-11, being shipped by UPS. Its was in the town I live in at 5:45am on the 11th. I get an e-mail saying your order will be delivered by end of day on the 12th by 8pm. Never received package. I also sighed up for updates by text and didn't receive any of those either. So I call ups to see where my shoes are, they tell me they sent them to the post office. With free shipping UPS doesn't actually deliver the packages. They send it to the post office.

Ordered a pair of shoes that arrived within a week. Opened the box and they were the completely wrong pair of shoes (wrong size, color, style). Immediately submitted a return request online indicating they were the wrong shoes and sent them back. Weeks later no refund.... Called in to request a refund and they said they would process it and to expect within 3-5 days.

Why buy here?!?! There are so many stores that have a much more user friendly return policy. Was not aware of the 45 day return policy and now a few days past the 45 day cut off I have a pair of sneakers I cannot wear! From now on I will stick with Zappos! 365 days to return, no strings attached, does not even have to be in the same box! They appreciate their customers!

I ordered 1 pair of shoes from their website on 3/11/19 and have yet to receive them! The last shipping info shows they were transferred to a facility in KC, KS which is only 20 minutes from me (30 at the most) on 3/13/19 but nothing after that. Now it is showing an estimated delivery of 3/27-4/1!!! This is unacceptable! Also, since placing my order the shoes have gone down $20! I no longer even want them. I will be returning them to a store whenever they finally arrive. ***Side note*** I ordered shoes from Shoe Carnival on 3/17/19 & received them on 3/21/19. Same free standard shipping. Thank you Shoe Carnival!

I purchased a pair of sneakers online Sunday, 3/17 to be picked up at my neighborhood Finish Line. Even though my confirmation email didn't state my shoes were ready for pick up, I decided to go to the store to check on the status. Long story short, the store claims they never received my order. The sales team acted as if I was bothering them to do their job. Mind you they had the shoes in inventory but couldn't just give them to me. Called customer service and was told to wait another day. Ok, no problem. The next day, I spoke to customer service and was told pick up my shoes. Went to the store, my order was still not in their system. Spoke to another clerk and was talked to like a child. Called customer service AGAIN. By then I just told them to give me a refund. I was offered points towards their rewards program which means nothing to me. Now I have to wait 3 to 5 days. I will never buy from them again.

Beware. HORRIBLE poorly run company with terrible customer support. What a "runaround" and time waster. Bought shoes at outlet store. The manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's in my town. "WE DON'T SELL THESE SHOES," said Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes."

HORRIBLE. I WILL NEVER EVER ORDER AGAIN FROM FINISHLINE. I ordered a pair of sneakers and used the ‘Free Shipping’ option. UPS made 3 attempts and no one was home because we are a working family. I called FINISHLINE and they said it’s a ‘RESTRICTION’ on my sneakers at the UPS depot (I cannot even pick them up). I tried to pick em up and was told it’s a restriction and my package will go back to FINISHLINE. I called their horrible customer service and was told they cannot they anything about it.

I ordered sneakers online and received two different sneakers. I called the shipping store (Milford, CT) where the Manager said she would have the correct sneaker shipped to the store closest to me (Manchester, CT) and they would call me when it arrived. I gave it a week and received no phone call. I called the Manchester store and they didn't have any information. The Manager said he would order me a new pair and would call me when it arrived. I never received a phone call so I followed up with them. While finally exchanging the shoes, the store clerk said she hated Finish Line because they are always doing stupid things like this. In my opinion, Finish Line is completely incompetent. Shop somewhere else!

STEER CLEAR! Don't ever buy anything from this location unless you want to lose your money. According to Finish Line's return policy, any unworn item can be returned or a store credit can be issued with 45 days. I wanted to make an exchange or receive store credit for an item I received as a gift. I had the receipt, the tags were intact & the sweatshirt was unworn. They told me this location 'East Fordham Road' doesn't accept returns or gives store credit. If I didn't want the item, I had to exchange it for something else. They are going against company policy yet this location is still opened and I don't know how. Customers service solution is "Let me speak to the store manager when you arrive". You think I'm going to take time off of work to go back to a location that won't budge?! I'll just take my business elsewhere and would advise others to do the same. FYI - this is the second time I've tried returning an item here.

I ordered online Timberland Gaiter boot from Finish Line and got it on time but since the package was left outside, the shoe box was damp wet that I had to throw it right away. Luckily the shoes were fine. After few days when I checked it was bigger than I thought. I called the customer rep. about the exchange, she was clueless and told me to try in the store. So I drove all the way to Southdale mall Finish Line store in Minnesota to exchange it but the staffs (two ladies) were mean, rude and have no patience to listen my issue, were persistent in saying it’s not their fault.

I purchased a pair of Nike Vapormax which came to $206.00. That was paid with cash. The inseam tore within 24 hours. My son tried returning them. They refused to give the money back and would only put on a merchandise gift card. I personally went in and talked to the manager and she gave me every excuse as to why he didn’t get his money back. I’m so sick of these retailers taking your cash and refusing to return or exchange. No wonder amazon is going to put these places out of business!!! I will NEVER shop Finish Line again. Not to mention the manager treated me like I was a thief!!! You’d think they’d hire people with good PR skills.

Purchased a pair of shoes in one of their stores in my local mall for my son. When I got home shoes didn't fit so I immediately returned them. Swiped debit card for my return and 3 days later my funds are still not in my account. Bank said it's Finish Line's return process. This is ridiculous. Any time I've returned something that was done with my debit card the funds were returned immediately but Finish Line can hold my funds for up to a week. Took seconds to take my money out but a week to give it back?! Crooks. How much money is Finish Line holding up daily that customers are waiting to be returned? 10's of grounds! Crooks!!!

I am very disappointed in this company. This was the first and last time, ever having made, a purchase from their online store. I specifically paid 'extra' to have an order delivered BEFORE Christmas. Instead, on Christmas Eve, I receive an email stating that the order is now going to be delayed, and is to arrive on the 26th of December. This particular order, was not only my son's 'big ticket item', but was literally the ONLY item on his 'Christmas wish list' this year. In fact, he had initially seen the shoes at one of their competitor’s local stores.

I placed my order for free guaranteed Christmas delivery on 12/16 and received an email on 12/18 with a tracking number stating the items would be delivered 12/26. When I called to complain the representative said sorry but there's processing times not included and that there's nothing else they could do. She then advised me to call UPS to see what they can do. WHAT??!! By the 20th they were still advertising Christmas delivery which is completely FALSE and MISLEADING. How can they do that to customers who are paying hundreds of dollars on sneakers??? Never again ordering from this website or store!! HORRIBLE SERVICE!

I ordered my daughter a pair of Nike Air Force Ones and found them at Finish Line. I ordered them and received confirmation that my order was on its way 7 days before Christmas. I receive another e-mail stating that they didn't even have the item in stock and my order was canceled. How can they do this to a customer right before Christmas. Now not only did I miss the other sales but I planned on receiving these shoes that were never gonna come anyways. Why the heck do they sell items that they don't even have in stock? So misleading. I will never purchase from them again!!!

I purchased this item last December. I made numerous phone calls and would always get the same story, "I'm sorry. We will look into and someone will call you back." Never got the phone call, never got the item, never got the charges reversed. Needless to say, I will never buy from them again.

As others have stated, Black Friday 2018 it appears as Finish Line did not have their game on and as a result, many products were mishandled. I ordered a pair of Nike Pegasus 35 shoes on 11/23 and received an email on 11/24 saying that they had been shipped (which never happened). On December 5th I contact customer service and they said they were "in transit" (another lie, because the UPS site said that it was never shipped). Finish Line did not acknowledge their mistake and ultimately said it was probably just not never scanned. On December 7th I contacted them again and the order appeared to be canceled and then re-ordered. After another week, I called again and they said the order was canceled and ordered AGAIN! After 21 days I finally got my order, but it is very clear that Finish Line should be avoided at all costs for any online shopping. They didn't even offer me any compensation for my troubles.

I ordered a pair of shoes from Finish Line on Dec 6th. I had conveniently called my bank on Dec 7th. I had a charge for 0 dollars at Finish Line as the charge was reversed. I contacted the customer service department and asked the lady to speak to a supervisor. She asked to know why I asked her to please put them on. I had to listen to some cheesy loud rave music while I waited. I gave the lady my order number which she said doesn't exist. I told her I was concerned with someone now having my credit information. She looked up my name and said my card was declined which was not the case. She told me to contact my bank which I had just spoken with earlier. I refuse to do business if nothing more than the fake order number, having to listen to that awful music and being told my card was declined buyers need to go to the store for a purchase. Otherwise beware!!!

While in the store I was informed by a Finish Line employee that I could not ask for a refund after ordering an item with them five minutes beforehand. He informed me that I would have to wait until I received the item in the mail before I could return it. What kind of policy is this???

Placed an order with Finish Line on Black Friday buying around 8 G-Shocks with the deals they offered online. Both orders were confirmed. They were promptly canceled the next day on the 26th to my dismay. So I patiently waited to receive my refund. It is now the 6th of December and after around a week of waiting I have still not gotten my money back. My money is tied up and I'm missing out on other uses for my money due to the hold up.

I ordered my son a pair of black and red Jordans using a cyber20 coupon code only offered during Cyber week. It was also free shipping. When my shoes arrived in the mail they were girls' pink and black. I double checked my order online and sure enough they sent me the wrong ones. I called customer service, which was no help at all, and ended up returning to my local store. I waited for the money to be refunded to me so I could reorder the shoes. I put them in my cart and realized that I am now going to have to pay over $20.00 more for them because the free shipping and cyber20 coupon were no longer active. I called customer service where I was told there was nothing they could do.

Like most customers here I got burned by their Black Friday shopping issues. I filled my shopping cart over 20 items, checked out, got the confirmation email. Week after I realized only 3 of them showed up! I check the order status and most of them was canceled. I called the customer service and listened to the same lame BS; that some of them were not in stock. I understand that it is possible to have inventory issues but WHY the confirmation email stating everything is good? WHY is there a no follow up email notifying the customer item has been canceled???

Placed an order after waiting 3 hrs to get on their website on Black Friday. Today is December 1 and I just got a cancellation for EVERYTHING (10 items) I ordered except a pair of shoes that were NOT on sale. What a scam!!! Literally they did not send a separate email saying they had issues and sorry. It was the same email confirmation that just says CANCELLed! Called customer service and they said of there was a system wide issue and everything was canceled that day. Was not true because the item I ordered that was not on sale was placed and shipped like the same day I ordered. She didn't know that because I placed 2 separate orders and only gave her 1 order number. She didn't know what to say about that. Then offer $10... Lol I said, "No thank you. I won't be ordering from Finish Line anymore and I am returning the shoes I bought and received. What a scam.

Just like other reviews on this site I ordered Adidas shoes on Black Friday from Finish Line.com. And just today I received an email saying they canceled my ordered. I called and they said the pair of shoe I ordered was not in stock and they would refund my money! If it wasn’t in stock why they still allow me to place an order! They told me that I could reorder once is in stock again, and of course they won’t honor the price I got on Black Friday!! Black Friday scam!! Shame on them!

Just like other reviews on this site I ordered a Christmas gift (Adidas shoes) on Black Friday from Finish Line. Just got an email saying they canceled my ordered. I called and they said the shoe I ordered was not in stock and they would refund my money. If it wasn’t in stock then why was it available that day. Such a scam Finish Line!!!

Canceled 4 of my orders after spending several hours trying to even get on their site. Great deals I thought so I picked up 4 new kicks and some apparel for Christmas gifts, come Monday afternoon they canceled everything, no reason, no responses to emails/calls. I did all of my shopping with them and Black Friday/Cyber Monday deals were coming to a close, I held out buying from anyone else because I already had it coming from Finish Line.

Spent all day adding items to a cart, to have them disappear! Everytime I tried to check out I got a error message saying site under construction or was overloaded! Finally after some hours was able to place 4 orders. Next day received an email all my stuff is cancelled but they have over $200 taken out of my account. This company is a scam, point blank. They will not honor prices, or try to make it right. I am a longtime shopper from Finish Line, NEVER AGAIN. I will post and tell everyone I know how this is a scam company.

Logged onto Finishline.com to order a pair of Nike Air Jordan’s after waiting one hour. I managed to get to the proper screen and ordered my size shoes and checked out making payment and all. I was charged the amount on my credit card and one day later received an email saying my order was cancelled. There was no reason for the cancellation. Simply a notification that stated it was “embarrassing” and that my refund would be made in 7-10 business days. This is poor business practice. If the shoes were sold out then do not take my money. I’ve shopped for limited release shoes on other websites and this is the poorest website. I don’t mind waiting and not getting- but at least on those sites, they let me know My product is no longer available before actually charging me.

Stay far away. We ordered for the sale and paid for the goods. That is after being stuck in the "waiting" room for a long time. We received a notification after we paid that they are out of the shoes we ordered. They had no excuse as to why they took our money and filled the order to say they no longer have the product to sell. This was a birthday present for my son. I could have purchased the shoes from someplace else. We called and were told there is nothing they can do. Horrible. If this company cares about their customers they can email me at **. If not I'll trust they like committing situations like this.

False Advertisement - They say they are having a sale on said item/s to increase traffic to their site. Once they have enough people the website will be under constant load times to where you will have to wait up 3 hours just to check out. Once finally checked out and told the little girl you just bought shoes for, for a Christmas present, they will send you an email the next day stating that they lied and are cancelling thousands of orders because they are a scummy company.

Hi team, I started hating Finish Line because of this incident: I purchased shoes for my wife with transaction id **. I had previous purchases as well with you and I had good experience. My account is with email **. But for this order I had very bad experience that I want to highlight to you. First thing is shoes got worn out within few days of purchases and as I could not visit store earlier, and when I visited I got treated very badly. Agents in Irvine Spectrum Finish Line store agent was very rude and saying me that he cannot take it back and he can wear a shoe out in single day. After some discussion they agreed to exchange. But on exchange they gave me shoes of dollar 74 but my original purchase was of 99 dollars, and they did not even mention that to me. And when I came back home I got one shoe of 7 size other one of 7.5, which was very disappointing.

Rude customer service reps and rewards. My order was canceled twice, no one could give me an explanation, went into the store, given the runaround about my reward that was taken but not returned on the orders that were canceled. Customer service rep trying to blame manager but she was very nice and it was not her fault. So I made a blank trip to the store, so I have to go back again if I want to order! I feel as if I should be compensated or I had go to another chain and spend my money. I have sent emails and called, and no one has emailed or called me back. So just think before purchasing!

I would like to say that my experience at the Ridgeland finish line was awesome. The staff are nice and acknowledge everyone when you come in. The store manager Marcus **, was so personable and helpful. To me, he went out of his way to be of assistance, while still acknowledging other customers. Thank you Finish Line, and thank you, Marcus.

Discrimination: I was told by employee Shawn that I couldn't return a Nike jogging suit and top because I purchased it from a different Finish Line earlier that same day. He told me I could return it to his location the next morning. I told him that I had never heard of any store with such a return policy as he had explained to me. I showed him the receipt and I asked him if he was sure this was the policy and to restate it again, so I can be sure to speak with his manager and corporate about the return policy. And he stated it again very nervously, in front of me and my 3 children, and I told him I will definitely be checking into it.

I buy one nice pair of shoes every two years, and usually a really nice pair. Well it just so happens that this year I ordered from Finish Line. So I order a pair I have been doing tons of research on, and am absolutely sure that I want them; it takes me quite a while to finally decide to buy a pair. After ordering the shoes, not only does the delivery come three days later than originally project, THE ALL WHITE SHOES I ORDERED ARE USED. What do I mean "used"? I mean that the shoes had visible wear and (literal) tear, and were grungy by the looks of it. So thanks Finish Line, for sending me a pair of used dirty white shoes at full price ($120)!

I bought shoes at one of their locations and first the salespeople were quite careless. Then I got the shoes that I really didn't want due to lack of stock. Returned the shoes next day to get a refund because I saw the shoes somewhere else. After days, my refund hasn't been credited back to my account??? What's this...they took my money and I returned their shoes.

I've only ever ordered 3 times from Finish Line and they've botched the order twice. I highly suspect that the employees are running a scam. Finish Line ships from individual stores. I suspect that when the employee sees an order for something they like, they swap the order for something else and pocket your item. It's just too much of a coincidence that 2 pairs of basketball shoes in a row would be swapped for some random pair of women's shoes.

Went to buy granddaughter Jordan's. Employees act like no one was in the store. Very rude. On 6/21 at 1:30 went to Foot Locker. Employees greet you as soon as you walk in. No wonder Finish Line had no customers if they treat everyone that walks in the store that way. I'm surprised your store is still open.

"Their prices are good, their honesty sucks!" I purchased shoes online one afternoon & the very next day I received 13 telemarketing calls back to back. The day after that 8, and 5 days later am down to 7 per day - Grrrr! Their privacy policy states they don't sell personal information, but that now tells me they give it away freely!!!

I purchased Nike shoe with Macy’s online. Test it out on my floor and decided to return it. Brought the shoe back to Macy’s and I was told to go to Finish Line counter to return it... their customer service was very rude! They said that I cannot return it, I told them, "Excuse me, but this shoe didn’t work out and I need to return it." They refused and I had to go search for Macy’s manager that Finish Line is inside Macy’s, but they refused to take the shoe back. And told them the receipt is from Macy’s and that Macy’s has to take this return. So they did... don’t buy shoe from Finish Line (inside Macy’s store).

On 4/28/18 went into Finish Line Lakeline to purchase shoes for my 14 yr old son. They didn't have them in the store but was told I could order them with them & get shipping for free. The guy asks me for my address. I give it & pay cash on the day of delivery. I check the status. My order was nondeliverable because the guy didn't put my duplex identifier on the order so I get up early the next morning thinking I could catch my order at the post office but was already sent to Dallas so I go to the store to get a refund.

I spent two hours shopping online AFTER receiving an email from Finish Line about what a great online sale. I purchased several items and paid using PayPal. I got a confirmation of my order as well as PayPal confirmation of PAYMENT. Then one hour later, my order was canceled. I received an email of the cancellation with NO explanation. I called their so-called customer service twice, and neither rep could tell me why. So, basically, Finish Line has my money, and my order was canceled. I wasted two hours of my time, and spent 15 minutes talking to clueless customer service reps. I am a big online shopper and have to say, this is the FIRST experience like this of payment received and order being canceled. DON'T WASTE YOUR TIME! I'm now blocking the store's emails.

Employees have no customer service. They talk amongst each other instead of helping customers. Was there to buy shoes for both my kids. One pair was 80plus and the other pair was 180. Didn’t get to purchase anything since employees stood around laughing and having a good old time instead of helping their customers. Never visiting this store again. Not at Westfield or anywhere else.

Purchased shoes, returned, and no refund after 2 months. I contacted the customer support two times by email. On both occasions, the service rep stated they would expedite the refund. Nothing happened after the 3-5 days. I finally called their customer support line, and they had me on hold for 20 minutes. They do not seem to know how to reconcile a simple return.

I've bought tons of products online but this experience has been the worst and I repeat hands down the WORST customer experience I've encountered in my life. I bought three items from the Finish Line website, and 2 weeks go by and I never received it. I finally call in to check the status of my items and was informed that they failed to ship and that they can ship them again. I agreed even though they were Christmas presents and was now long past Christmas. A week goes by and I finally receive 2 out of 3 of the items I originally bought so I contacted them again to ask where my third item was. They informed me that the third item was canceled. Remind you that none of these hurdles in this whole process were communicated to me beforehand for I had to follow up and check for an update whenever a hurdle comes up.

I ordered my 8 yr old a pair of shoes on Dec 28th. Today is now Jan 21st, the package was lost in the mail so I never received the package. I call them and they said they're gonna resend the shoes, 8 days later I still ain't got my shoes. I call back. My order still ain't been filled for my replacement, so at this time my son birthday is Jan 10. I have 2 days before his birthday so I have to go to Foot Locker and grab some shoes so my son don't end up without on his birthday, so I ask for a refund.

Ok so I ordered a pair of Nike sweatpants that took 1 week and a half to get to me from Pennsylvania to NJ. Keep in mind Finish Line charged me $ 7 dollars to ship this item, they shipped the item parcel post. Ok so after waiting all that time for the item they sent me the wrong item, they actually sent me 3 pairs of Jordan socks for $ 41 dollars which belonged to another lady because the actual final receipt was included with her name and address with the charge amount of $5 dollars, that’s right. They charged me $48 dollars including shipping, so I called up customer service and they wanted me to send the socks back and once they receive them they will issue me my refund, I’m like WTF. You sent me a $5 dollar item that I paid $48 dollars for. Yous made the mistake and now I’m being punished telling me you can’t refund my shipping fee, thank god I paid with PayPal.

This company is so unprofessional it's sad. Customer service is so bad. I ORDERED shoes in November and now we are in January and still no shoes. They say the apt # was mixed up with the Blvd at the end of address. That is some **. That doesn't make sense. They better refund my money.

I wish I had read these reviews before ordering! Ordered shoes on the 27 of December. Called today to find out status just to be told that they no longer get have the shoe in stock! Then I was told that I would get a refund check in the mail in 5-7 days even though I paid with a card. I asked to speak with a supervisor and was literally told that they were too busy to talk to me! I asked if he had actually just said that and he replied yes! I am appalled that this company is still in business with the customer service they provide. First and last time I will shop at Finish Line!

I purchased shoes online for my niece. I paid for them, and had them shipped to the store so that it would be easy for her to pick them up. My niece went out of town earlier than expected, so I called to have the shoes canceled on 12/22. When calling, I was told that I needed to call back the following day and contact customer care. I made contact with customer care 12/23, and was told that my money would be refunded to my card by Wednesday no later than Friday of the following week. Well, today is Friday and there is no refund. Once again, I contacted customer care this morning and I was told the same exact thing... My refund will be applied to my account by Wednesday not later than Friday of the following week.

I ordered 2 pairs of shoes for my kids for Christmas. I received a pair of shoes on Dec 17th and it was not my order. My name was on the UPS label but the order slip had someone else’s name. So that tells me Finish Line messed this up. We call up Finish Line and tell them what just happened and the girl with customer service says this happened with 50 something other orders. She said she was getting the order ready and would email the order number and confirmation. So we think they are going to pick up the order they sent when they drop off the correct order. Never received the email.

I ordered an expensive ($100 is expensive to me) pair of shoes for my sister for Christmas this year. I ordered them a few weeks before Christmas so I wasn't really worried about how quickly they arrived. When I started getting notifications from UPS that my shipment was all screwed up - which has never happened to me before - I immediately called Finish Line. I was in tears because of all the trouble UPS was giving me and Finish Line jumped on my problem and fixed it within minutes. They could have easily told me to call UPS to figure it out or to just wait a few more days, but they helped me out in a time of need and I'm forever grateful. I will continue buying from Finish Line!

I ordered a pair of Huaraches and a pair of Lebron 11s for a Christmas gift this year. It was sent to TX from the Finish-line on Las Vegas Blvd. When I received the order from UPS I only received one shoe. Even though BOTH shoes have been sent from the same Las Vegas store and BOTH shoes have the same tracking number. This has been a complete nightmare. UPS says they only received one box, the manager at the Las Vegas Finish-Line says they sent both shoes. How? The receipt and shipping label was only in/on ONE box. So now, I have to get a replacement shoe that will come AFTER Christmas. No one has any answer on where this missing "box" is. Fun!!

I ordered my daughter a pair of tennis shoes from their website last Xmas and have been bombarded with their emails ever since. There is NO WAY to unsubscribe via their website, instead, you must take your precious time to call an 888 number, talk to someone in a call center in India, give them all your information to unsubscribe. I have called 3 times in the last 30 days and keep getting assured I will be removed, but NOT so far. I thought the Government/Congress required business websites to have the quick click unsubscribe on their websites. It is ridiculous, they should be fined or something needs to be done to protect us against such unscrupulous business practices.

I place order on Finish Line. My order was cancel a couple of hours later so I contact customer service and the agent informed me that Finish Line use a 3rd party company for payment verification so I need to use another card. So I informed the agent that do not make any since the shipping and billing address is the same so she told me to replace the order with another card so I did it again and same thing happen. I contact Finish Line got hung up on 3 time. I even went to Facebook and contact the company. Still no resolution. I know Finish Line is losing a lot of money. I could not even believe I went so low to even try to place a order again and same issue with different credit card.

So I ordered a pair of Timberland boots via online for my goddaughter. I was told that my order has been placed but here we are the next morning and I haven't got any email. So I called and they said the order DID not go through but yet the money has been held from my account. Now I am being told I need to wait 48 hours for a refund. What kind of ** is this, obviously the money was there so why didn't my order go through??? I am so over and done with Finish Line!!!

Bought shoe online. 2 hours later got an email say my order been cancel, call customer service no one can explain why the order been cancel. Telling me I should use a different card but they charged my original card refunded the money back onto the card all within 2 hrs... All they had to say, "We don't have the shoe in stock. Sorry for the inconvenience." Had me on hold for like 45 mins waiting to speak to a supervisor which I got fed up and just hang up.

I ordered a pair of Nikes. They didn't have it. This cost a good bit of money. I am disabled. How to get them through the mail? They had to order them online through the mail. I was driven up there. I have both my parents are sick. I have no way to get back up there so I get the wrong size in the mail so I need another ride too. Finish Line will not send me the correct size. They say I have to go to the store which the closest one is the outlet which is 40 + 45 minutes each way from here. I have to get driven because I cannot drive that far being disabled on my own which is pretty hard to do and they didn't care I'm going to the store to have him order another one online for me. It's the most ridiculous thing with no store in the Atlanta area has the shoe.

Nike Basketball Shoes - I ordered basketball shoes online. When I received them, there was one size 10 shoe and one size 11 shoe and both shoes were for the left foot. Customer service required me to jump through their hoops, making their mistake my problem to fix. They did not seem to care about the inconvenience, nor did they apologize for their error. The customer service representative actually asked if I would like to return the shoes! Very little concern for customer satisfaction or maintaining a good company image.

Bought a pair of Jordan Prime trainers online and when I received the shoes, I was sent a used pair. The customer service is replacing them, but I'm really angry they would even do this in the first place. These were black on the bottom and they clearly had been worn for quite some time.

Returned a Xmas gift and was given a store credit card. During the next holidays went online to buy a gift and entered in my card info and the amount was $43.00 less than it should have been. Contacted FL told them my problem, they said possibly my card had been hacked since there was no sign that I had used it. I was told they would issue me a new card with the $55.00 back on it. Waited for 6 weeks nothing, called back, told once again they were sorry and would get one right out to me. Again waited and nothing, once again called and once again was told they would send another one. After many calls to different departments, transfers and being lied to numerous times, I still have not received my replacement card. I will not return to this crooked company.

Visit on 7/26/17 - Memorial City location: Cailey went above and beyond assisting us on yesterday afternoon! Great experience! Thank you for the great customer service and knowledge on the tennis we were looking at. Excellent experience!

I went online to place an order which included sale price, online discount and member's coupon. FinishLine.com website malfunctioned: it would not accept my shipping address into my "FinishLine.com login account." I attempted this 5 times. Then I emailed the company. Received a return email from their representative Vanessa: yes the website has problems but this will be resolved in 24 hours. I phoned the company. Gave them correct address for shipping and billing and asked them to put it into system. Two days later, I tried again to place an order online. Same problem. The website never even allowed me to complete billing address which followed the shipping address webpage. Then I called FinishLine.com to place the order. It was pl

We were in Wichita, KS on 6/3/17 and my son forgot his basketball shoes so we went to Finish Line and he bought a pair. He found out someone else on the team already had those shoes so immediately took them back. They were purchased with my debit card. I didn't go back with him when he returned them but they told him they would credit it back to our card. After waiting for days, the refund didn't show up. I called the store and they said to give it a couple more days. After a week it still didn't show up so I called and talked to the Manager again. They advised "Antoine" paid the boys back with cash of $129. Then I noticed that's what they put on the receipt. We didn't receive any cash. I told them I'd like surveillance footage. They advised their cameras weren't working. How convenient!!!! This is a total scam! We were told it's our word against theirs. And they advised my son was lying. I'm so upset! Has anyone else had this problem with the Wichita Store?

Tried ordering online three items after several attempts with my bank card, credit card, another credit card and nothing. Called 1800 number to order through phone. Was told I couldn't. That I had to go to store and order so that it can be delivered to my house. Tried another method. Used my girlfriend name and info and credit card to be shipped to my house. Everything went through. She got confirmation email with order number and everything so I was happy thing. I'm getting my kicks in like a few days. A week passed no kicks, no email on order or nothing. I call 1800 number again. Was told order couldn't be processed since it was going be shipped to another address from billing on card. So I ask why no email or phone call and was told that system supposedly automatically picks that up and cancels orders whatever BS that was.

I went to purchase a pair of Jordans' sneakers for my 17 year old son at the Finish Line store at the Livingston in April of 2017. He picked out the pair he thought fit. We received no help from their staff at the store, and we went home. Paid over 130 dollars for the kicks. He wore them for about 10 minutes and found out that they do not fit him properly. They rubbed his Achilles tendon and were too heavy.

My daughter saved up $150.00 to buy a pair of shoes here. After 2 months the sole began to fall off. We took them back in and the manager turned us away. Truly disappointed daughter and father. I would suggest Scheels or Foot Locker where they return no questions asked. They don't stand behind what they sell.

Bought a pair of AJ3. Noticed that shoe was worn and defective so sent it back for replacement. When the replacement arrived the 2nd shoes was defective so went to the mall and tried to get a replacement. My 2nd replacement arrived then noticed that it was the same shoes that I originally got from the purchase. At this point I was get very annoyed. Told the online customer support to pickup the delivery for return and send me another replacement. 3rd replacement arrived today the 5/8. Noticed that the shoe was worn. WTF??? How the hell do finish line maintain their inventory? This is very upsetting. I had to file a dispute to PayPal to get this matter resolved. This has to be the worst experience I've had ordering online. The worst online store ever!

My 12 year old son saved his Bday money to buy a pair of Jordan Jumpman Pro. After searching the nearby stores we could not find his size 6 1/2 so we started searching online and seen Finish Line was advertising free shipping on $99.00 or more on a purchase. We looked and seen they had his size so we went ahead and purchased (and was not free shipping, $110.00 pair of shoes were actually $117.00) on 3/26/2017. It gave us a order number (**) and a shipping number (**) said it would be here 3-5 business days. 7 days go by, I ask my son "Hey, did you get your shoes yet?" He says "No" so I look at the confirmation email and have to call Customer service (Samantha **) to get a UPS tracking number (**) so of course I track it. It says "null". I'm puzzled so I have my husband call customer service (Nadine) to find out why it says "null". Customer Sevice tells us "It's still processing". Ok why is it still processing?

I went in the store(Finishline: Fairoaks Mall), apologize and told them that I will be quick. Right away the manager, who calls himself Harry or Harold, told me I have 2 minutes. Brandon, an associate was extremely helpful. They didn't have my size and while Brandon was explain to me that he can order me the correct shoes, the manager intervened and said why do you care if he will order it for you, he's not getting the commission. That's when the manager walked to the front of the store and told me to get out. I have NEVER been so humiliated in my life and this was my first time at the store. Is this the way customers are treated at your store. I know that word of mouth brings in revenue but after this incident I will make sure that all of Northern VA is aware of this situation. That manager should be fired. I'm considering getting Fox 5 News involved of this incident. That's how bad this experience was.

Bought a pair of Huaraches. Paid and ordered at Finish Line store# 2014 at Jersey Gardens. Order to arrive 3-5 Business days never came. Call 1-888-777-3949. Gave me the run around. It's 5-8 Business days. Well my package never arrived. Upon inquiring about it. Simply said I'll get a check. Still waiting. Next store purchase to get 20% off at Willowbrook never happened. Didn't honor their policy. Fast to receive money but no honoring the customer.

I ordered a pair of Jordan Retro 6 online for in-store pick up at FRANKLIN PARK MALL. I received the email stating the shoes were ready for pick up. I went to the store the next day and the employees had me waiting for at least an hour to tell me they cannot find my shoes. That one of the employees at the store resold them. After waiting for over an hour a young lady came in the store and returned the exact shoe and size that I ordered. They would not give me the shoes and had me re-purchase them again at 150$. I have been waiting for my money to be returned to my account for 72 hours. I'm very PISSED.

Tried to purchase a large amount e-gift card on the actual birthday for my child to no avail. The online transaction took all my information, gave a confirmation #, AND processed my credit card. Within 1/2 hour I received an email stating my order was canceled. THIS OCCURRED 5 TIMES. I called and the rep said my credit card will be charged & will not be reversed until 3 business days! When I asked if I could purchase an e-card over the phone, rep said "they don't accept credit cards over the phone". I was given a # to call & after calling it, the person explained he too is having difficulty w/ FINISH LINE & they keep giving out his number!!! I WILL NEVER DO BUSINESS WITH THIS COMPANY. THEY WILL NEVER GET A CHANCE TO RUIN ANOTHER BDAY GIFT FOR ME.

So I went to the store on Sunday February 12th to purchase shoes for my kids and had a coupon that expired on February 13th. Well the store manager at the Lakeside mall Finish Line in Sterling Heights Michigan I believe his name was Tay. Told me that my coupon was expired. I looked at the coupon and stated, "No it says that it expires on the on the 13th." He replied, "I don't care what the coupon states I'm not honoring it." So I left and called customer service. Made a complaint and was told someone will contact me. Well I'm still waiting. I ordered shoes and they sent one shoe in the box. I called customer service and still no one can help me. I will never in my life shop at Finish Line or any stores associated!!! I feel I should get something for all my trouble. My son needed his shoes for class pictures. He's a senior and I lost money cause I had to reschedule his appointment.

I order Nike shoes online on 2/5/17. Finish Line cancel my order without notifying me. Waiting for 3 weeks. The customer service couldn't give me explanation why? My order was cancel and tell me they're going to send me a check thru the mail. Today is 2/13/17 I still have not received my refund back... Worst company ever. Poor customer service. I been a customer for 7yrs. They just lost a great customer. I will won't spend one cent ever again with Finish Line.

The company is nearly a scam website. I ordered a product and they completely ignored it. Didn't ship the item, didn't cancel the order, but charged my card. I had to personally contact them and no one could give me a good explanation. They make up stuff as they go.

Purchase. Gift card for my husband for Christmas. He tried to use it today. The card had a zero balance. How can a card be used with the Pinot. How can you purchase in the store without a physical card?

I've never had problems with Finish Line until today. I purchased the Curry 2.5's and I received worn shoes. I called the 1-888 customer service number to speak to someone. I didn't want any problems just please help me fix this situation. The customer service woman told me the only thing I could do was return the shoes and they could not be worn. I said, "You just told me to return the shoes and they can't be worn but they have been worn but not by me!" It had even been 15 minutes since I received the shoes and they already looked worn. So then I called the nearest location. Of which all the Finish Lines are a distance from me. That's why I order online in the first place. The rep from the store told me that it would depend on who's working when I try to return them. He said they do not take back worn shoes. He told me this after I explained the entire situation even my frustrations with the customer service rep.

Basically I went to Tanger Outlet in Deer Park, NY to look for boots and I saw something that I liked but the only thing was that they didn't have my size. So the salesperson who assisted me told me that I can ordered it online and have it shipped to the store but apparently that is what I told the salesperson and he insisted that I go to the cashier and they would assist me on ordering the item. So when I got to the cashier I told her what I needed. She checked out several locations and made me choose which is location is convenient for me. I chose Green Acres Mall which is close to my house. So after the transaction was made which I paid cash on the merchandise I called the location where I will pick up my merchandise and confirm to see if they receive the order and the gentleman that I spoke with told me that he see the transaction coming in and it will take about 3 hours for processing.

I ordered a pair of shoes for my daughter and I paid extra for shipment so that she would get them. After 2 days I haven't gotten a email confirming my order. So I called customer service and was informed that my email wasn't correct. They said that they had a Hotmail email on my account in someone else name. So we tried again but wanted to make sure that the shoes was coming to the right address. So on the third day still no email confirmation. So I called back to check on the status on the shoes and was told that I would get them on the 21 before Christmas by the end of the day. On the 22ND still no shoes. So I called back and was told that the shoes couldn't be found and that there's an investigation on them. So my daughter didn't get her one thing that she really wanted for Christmas. Her Jordan Retro. Very disappointed and I still can't log onto my account.

I tried EVERYTHING in order to try to get my order to go through and not be canceled. I tried two different cards, two different billing address, called the bank, called the company, and in the end nothing worked. The most frustrating experience in my life. After having gotten off with the bank, making sure nothing was wrong with my card and billing address, I called Finish Line. Instead of honestly helping me like most other companies would do, they moved me to side as if I wasn't worth helping.

Wish I read reviews first... I placed an order online for a pair of sneakers for my son on 12/16 /16 for a Men's 11 Nike Free Run Flyknit. I received a Women's 9. I went to the Manchester CT store to see if they could fix the problem but they didn't have any in stock. They were very helpful and said the Holyoke MA store had a pair if I wanted to go up there, which is about an hour away from me. They called and had them hold a pair. I decided not to make the hour trip, since this wasn't my fault, but to call customer service to get a new pair shipped out. I was told by Larry (or Randy, I couldn't hear the name clearly) that they couldn't guarantee it for Christmas.

Order a pair of shoes for $202 and received a pair of worn shoes in my box! Yes unbelievable! I've been contacting customer serving only to be disappointed once again. I was told the shoes were Ordered but when I called to get the new order number a new rep. told me that the shoes were sold out and were not being replaced when I was just told the day before that I would receive my order no later than 12/23/16.

I ordered an item that was not available in store from the Mesquite store through the online and the person in the store said it would be delivered to my home. The delivery did not happen. After waiting 2 weeks I call customer service and they state it was returned no such address. WRONG. So the first rep states they will have it resent. No confirmation how long it will take. The 2nd rep Gian states he will call the store and call me back - no call back. The 3rd rep her greeting was "how can I make you first..." but I still got nowhere. My package is in route back to Oklahoma somewhere and until they get it back they can't tell me anything. REALLY...frustrated and I WILL NEVER ORDER OR SHOP HERE AGAIN!!

I ordered a pair of Ralph Lauren shoes for $24 on December 5th from their website and received a confirmation email that it was placed. These shoes were supposed to be a Christmas gift for a family member so I was hoping they'd arrive around the week of Christmas. On December 14th, I received an email from Finish Line stating that my order has been cancelled and I would be receiving a refund within 7 business days. There was no reason that stated why it had been cancelled, so I called customer service to inquire. The first person I spoke to couldn't find my order after I gave her my order number, but stated that generally orders will get cancelled for security purposes because the billing address + shipping address weren't the same and can't be verified.

I ordered a pair of basketball shoes for my son. The website stated the shoes would arrive no later than 9 days later. I suspected this would be on the extreme end of the date range and placed the order. Seven days later, the UPS label still stated the shoes were processed but not shipped. I called customer service and they said the order somehow got lost and issued a replacement order and they were going to expedite the order. They told me to watch for a confirmation email. Three days later, no confirmation email. Again called customer service. Could hardly understand the rep but I was able to learn what store was suppose to be shipping my shoes. I called that store directly and found they had no order for me. The store manager (Sebastian?) told me he would look into it and call me back. He did call me back and said the shoes would be sent out as soon as he got confirmation from customer service. Never got a call back again.

We returned a pair of defective shoes to Finish Line in Big Flats NY, and only received a partial refund. They do not stand behind their products. Try and make a complaint to a real person on the phone. Forget it if you want to talk with an American. And finally I found the young female manager Tess to be very impolite, when I advised her how I might handle the situation around her her response was "That would be a scumbag way to do things." Very professional response from the store manager. I and my family will never shop there again...

Wish I didn't even have to give this place one star. Ordered two pairs of shoes for my son for Christmas. They arrived a week later and in one of the boxes, it was MISSING A ** SHOE! Yes, you read that right, a whole big ** shoe. Wow! Please tell me how TF that happens. Don't know but it does apparently. So I called and lady starts laughing, tee hee ha ha... whatever you know because it was funny at first. Not now though. Told me they would be "rush delivered" 2 day shipping and a whole WEEK went by, still no package. Called again, spoke to someone else, said they forgot to send the shoe. Well I'll be **! Said would take another 3 days. Okay. Called the night before the 3rd day to make sure was in route to be here the next day, and then made up some ** about a missing label??? Blah blah blah...

I recently ordered a pair of shoes from this website. They said it would be to me within 3-5 days. I received it almost 1 1/2-2 weeks later. The shoes I ordered on the website were the color red, when I received them the first time they were maroon/purple. After this I called the customer help and was told that I would be sent a new pair of the 'red' shoes within 3-5 days. A week later I received the package which contained the SAME pair of maroon/purple shoes. I'm almost positive the person I spoke with was the SAME person I spoke with before. I then explained that I had already gone through this process and was doing it again. He then told me to wait on hold for 10 minutes; after which he told me that the shoes were not actually red, but maroon.

I placed a order on November 11, 2016 to be picked up at store #418. I received an email that the order would be available for pick up in 2 hours. I ordered the sneakers for my nephew's birthday present and was highly upset when I arrived at the store and was told that they deemed my order out of stock because they couldn't find the other sneaker. I wasn't notified and only had a hour to get to my nephew's party. The three girls at the register was unapologetic and told me to call customer service because they couldn't do anything for me and continued to talk amongst themselves.

I ordered a pair of shoes for my daughter's birthday 9 November. Today 15 November I go to try & track my order only to find out it has been canceled!!! I go online to see if they still have her size & I see the price jumped from $89 to $109! What a coincidence. I called customer service and they had the nerve to tell me my banking information could not be verified & that's why my order was canceled. I call BS!! They canceled my order to try & get more money from me. I will NEVER buy anything from them again.

I placed my order on Oct. 16th for a pair of Nike Flyknit Rainbow Colored. It has been almost a month, and the item has still not arrived yet. I contacted Finish Line's customer services. Although the assistant promised me to contact the store to confirm the status, she never called me back and got me the updates. This website is a garbage that costed me $175, and I hope no one else would make the same mistake as I did.

I am a very frequent Finish Line customer. I purchase 2-4 Pairs of shoes a week & earn $20-40 rewards weekly for every 200 points earned. Lately the Finish Line App hasn't been working properly so have been unable to use my rewards on purchases. I called customer service on 10/26/16 and it was the most horrifying horrific experience of my Life!!! I was in the store on the phone for almost 3 hrs. The customer service employees didn't speak English well and seemed to be reading from a script. I kept telling them I was in line making a purchase of 3 Pr's shoes & a sweat suit and was unable to pull up my rewards. I wanted them to give me the rewards numbers. I had $40 in rewards & wanted to use them. They kept giving me the runaround, put me on hold for about 20-30 mins. The salesperson even called them to straighten out matter for me because I'm a regular customer at the store & I spend a lot!!!

Customer service does not exist. Bought 5 pair of Jordan's. Since March tried to use my winner circle points. They said that I only had 160 pts. How? 1 pair of Jordan's is 200 pts. So I call customer service, very nice people until they can't help you or tell you why even if you have receipts. They hung up on me 4x. Lol. Are you serious? Oh and they do not have a supervisor. Don't believe me, call and ask. Bet they say they're busy or they will call you in no longer than 24 hrs. Lol. Called several times, still have not heard from a supervisor.

I ordered 2 pairs of sneakers from their online site 2 weeks ago. First, they sent it to the wrong shipping address. When I called to have corrected they told me there was nothing they could do and would have to send me a refund. I called again and said I didn't want a refund but I just wanted the shoes. She told me it would be at a USPS not too far from me and I would be able to pick it up before it got sent back out. I went there first thing to be told my package could not be found and was being sent back. I called again and demand a reorder. They gave me one and a 20 dollar rebate on my next order. I was told it would be overnight air and it wasn't. It was 2 day shipping.

Tuesday, August 9th, I went to the Finish Line store and ordered a pair of tennis shoes. They gave me my receipt and said I should receive my package within 4-5 business days. I received the shoes the following Friday, August 19th, only to find that the shoes were 2 different sizes. Upon seeing this, I contacted customer service and was on the phone for about an hour. They told me that they would be sending me the correct size in the left shoe and that they would call me on Sunday and give me the tracking number for the new package.

On 8/1/2016 I ordered 4 pair of shoes for my children to start school. The shoes came in different packages being they were shipped from different stores. I have been ordering with finish line 20 years being that my son now is 19 years of age. All of the shoes came in for the first day of school on 8/11/2016. I look at the invoice that was in one of the packages and realized that two pair should have been in the packaged box. I then called customer care to let them know and the rep ask to place me on hold while she contact the store where the two pair of shoes should have shipped from.

The most disgusting customer service ever experienced. I called 8 times in 5 days due to a refund for returned shoes. They sent me 2 left shoes for men's Jordans which was supposed to be a gift. The first lady I spoke with sounded drunk as a skunk and she was totally rude. The 7 other fools sounded like they were reading off a script lying as they went along. For shoes ordered in March I am still to get my money back!!! At this point I think they have just decided to keep my money. Everyone there is confused. They barely speak English and have no clue what the hell is going on. PLEASE BEWARE this whole company is a total scam. Wish I never had done business with them. Worst experience with any company in my 31 years!!!

Purchased a pair of men's Nike Classic Tennis shoes (Order number: **) on July 26, 2016 with $6.00 economy shipping and received order confirmation in less than 10 minutes. On the same day, another email came in with the following status and tracking number. Shipped; One or more of your items are on the way; Tracking is below, give it 24-48 hours to update. Check it out; Shipped - Track it; Tracking number **. There is no shipping carrier name associated with the tracking number and could not clip on "Track it".

I placed an order on August 1, 2016. I was told that my order would be delivered by August 11, 2016. On August 3, 2016 I checked on the status of my order. The order had not been shipped. On Thursday August 4, 2016 I called customer service and was told that my order would be shipped on Friday August 5, 2016 and was promised 2 day free air shipping for the inconvenience. On Monday August 8, 2016 according to my tracking number my order had still failed to ship. I then called customer service again. I was told that my order would be shipped out by August 9, 2016 and was promised a $20 gift card to Finish Line for my troubles and was given a new tracking number.

Jul 23, 2016 placed an order. Jul 29 called and requested a refund because I never received the order even though their website said it was delivered. Turns out part of the address label was cut out. Was told refund will be credited in a "couple days". Aug 1 called to tell them I did not receive refund again. Was told to wait. Aug 3 called again. Was told "give it more time". Aug 8 called. Was told a rep for some reason cancelled my refund because she thought I was going to return the shoes (that I never received) to the store and wait again 5-7 business days! Totally incompetent people who do not know anything about customer service and how important it is to a company's success. Never ever purchase anything from finishline.com.

I ordered a pair of size 13 low-top sneakers. I received them by mail within a reasonable amount of time which was nice and the shoebox displayed the correct size and style however... When I opened the box there were size 11 high-tops in the box. I thought "Hmm... Apparently they didn't take shoes 101 and learn that you ALWAYS check the shoes in the box before giving them to a customer." I called their 800 number for customer service and after waiting about 30 minutes I finally got someone. I gave them my order number and explained the mix-up and asked that they expedite the proper shoes to me and provide a label to send the wrong shoes back. The agent on the phone promptly said "We can't do that. We are out of stock in your size so I will need to refund your money."

I was sent used sneakers. The bottom was dirty and used with dirt stuck between the bottom of the sneaker. There were scuff marks on back of sneaker, crease marks on front top part of sneaker, sneaker was damage on inner part of the outside of sneaker. I call Finish Line up and they told me a label would be in my email yesterday or today and so far no label to send back. It's gross. The fact I was sent used sneakers and the company may or may have not known.

Where is my order # **??! I am beyond tired of playing phone tag and getting nowhere with their customer service. I ordered shoes for my niece’s birthday which was more than a week out and of course I have to spend money AGAIN to buy her shoes because they still haven't shipped an order that was placed, 7/18/16. Don't generate a shipping label and tracking number for me if you don't have the item to begin with. Customer service at Finish Line is the worst. You have people answering the phone, repeating the problem, giving no solution, then asking "Is there anything more I can assist you with today?" before the call ends. I have to say you need to change the script when you DID NOT HELP ME WITH ANYTHING to begin with! With help like that, why would I want you to assist me with anything else? It’s wasting both parties' time!!

After finding a pair of shoes in the store I liked, the worker told me they could order them and have them shipped free of charge to my home in less than 10 business days. That was almost two months ago, and I still don't have the shoes. I will add that they were to be a birthday gift for my granddaughter and I thought we had plenty of time to receive the order.

I purchased sneakers for my boyfriend on 6/5/16 for his birthday, which was on 6/16. I physically went into the store and ordered them with my boyfriend there as well so we both witnessed the same stuff. We put the correct information in because we hit "OK" after the cashier asked us to review it. They had our correct address, name, email, and number... So we thought. When a week went by when we were told it would be to us between 3-4 business days, I called to check on the status. We received an email that it was "processed" and everything, however the tracking number didn't exist. I spoke to customer service, #1 he was SOOO rude, #2 whomever put our information in manually messed up our phone number. We both have 504 area codes, not 516. He's in the military and from out of state so why would we have a different area code? And I explained that numerous times.

I purchased Nike FS Lite Running shoes 12 days ago and my son starting using them 4 days ago. Paid $74.99 for them. As of yesterday, there was a hole in the top of the shoe! After 4 days!!! Brought them back to Finish Line at Lincolnwood Towncenter and the Manager would not take them back. He said he could only exchange them. Since my son was not with me, I had to leave with the defective shoes. I suggested we call Nike and Alex said, "We don't deal with Nike". Really! Don't shop here. Don't buy from Alex. They don't stand behind their shoes.

I ordered a sweatshirt on Finishline.com. When I got my package I opened it up to find a short sleeved shirt. After looking on their site I see that this shirt was not even on the site. So not only did I not get the sweatshirt that I had ordered they sent me a shirt that was not even on the site in the first place. And how convenient that their online chat was unavailable and anytime I try to email them they never respond. Would like to say this is the first time they messed an order up but sadly it's not. HORRIBLE customer service.

This company has no clue what they are doing in the online shopping area. I ordered my product, and within two hours it was shipped. I went and checked my product and there was no tracking info. Days later the same thing shipped with no tracking. I contacted them several times and got several different stories, which I find crazy. Do they not train anyone? Next thing I know I get another email saying one of my products is out of stock. What! I have been told by 5 people that my product has been shipped! Busted!

They said the shoes I ordered was available but when I paid for them they said they was sold out and I have to wait 48hrs to get my money back. I asked to talk to a manager. They told me none was available! ** I will never order from them again.

The worst experience ever had in U.S. We ordered a pair of shoes in March, and we got mismatched shoes. They were not made in the same country even if they are same size. Please see attached photos.

Purchased a pair of running shoes online. I received a confirmation on my order. The next day I get a "Bummer, this is kind of awkward" e-mail (what business talks like that?) saying my order was cancelled! I called to find out why and they said something about my phone # not matching up and that it would be 7 days to get my refund. What I wanted to know was if the phone # didn't match up, why was the order confirmed in the first place. I wanted to speak with someone higher than Customer Care and they were always unavailable (in a meeting, going to a meeting, or on a call). I tried to contact a higher up three times to no avail. I also asked for corporate's number and that number sent me right back to Customer Care. It felt as if they did not care about me as a customer AT ALL. I buys sneakers often and have a son who buys sneakers constantly. I will not do business with them again. I do not like the way they treated me as a customers.

Ordered a pair of Under Armour Engage BL running shoes. Was a great deal for 40+ dollars with taxes. Ordered on 5/1/16 to pick at local finish line store in Brandon, FL so I can save shipping. Next day got an email stating my order is being processed then shortly after another email stating they were feeling awkward that my order would have to be cancelled due to being out of stock. Ok fine I won't deal with this company again, but what I did see on my bank account is that Finish Line had already charged me price of shoes. Now they have 42 bucks of mine and I have to hold out on buying shoes until I get my money in 7 business days. I'm on a budget and can't just be buying shoes, being charged for them and not receiving them. BS. With reviews I have read I am not the only one. Go elsewhere. Finish Line lost my business and I'm sure they don't care.

Ordered on 4/12/16. Told that my order would arrive no later than 4/21/16. Called Finish Line to find out that Finish Line CANCELED my order on 4/13/16. I never got a call nor email. I paid through PayPal and now I have to wait until Fri to get my refund. I should have gotten my refund last Fri since Finish Line quietly canceled my order last Thursday. Wtf. Smh. Never will I ever order from Finish Line again!

I ordered shoes from Finish Line for my son. It's been 3 weeks and my order has not been processed due to not having the shipping label. Every time I call in they tell me it is going to ship and it never does. I was told since it should have shipped, that it would be a rush order and shipped over night. It's been over 3 weeks and I have gotten nowhere with this company.

I approach one of the employee in this store and ask about the shoes that is going to be released today and this employee told me that they don't have it. But as I know they have it. I can see that the employees of this store is trying to keep the shoes for themselves for them to sell them in a much higher price. A friend of mine went to this store early in the morning and ask for the shoes and one of the employee or we think it's the manager told him that they are going to release the shoes around 5-6pm today. How come that the employees of this store keeps lying to customers? I hope the owner of this store will do something about this hoarding of the shoes.

After ordering a pair of shoes from this so called company they arrived a little on the small size. I had ordered a size 8 for my daughter and they sent me toddlers. Customer service lied multiple times saying they had shipped the right size. After several phone calls they now say they will not ship the correct size until I return the wrong size. This company sucks. DO Not buy a thing from this company. Words of warning!

First of all I ordered a pair of shoes because my last pair was too small. I just needed a size bigger. When they arrived on the date said they had just been stretched and cleaned. They even had my dog hairs on them still. Not to mention the box looks like a tornado has smashed it and big foot shoved it up his butt. I don't know why they sent these to me but it's a disappointment. They're even smaller than what they were to begin with. Goodbye.

I ordered a pair of Jordan's Master number 12 on February 27 online at 2:30 p.m. My process went through on that date. I added that item to my cart to check out then I process my item to be sent to my home address then input in my credit card number to pay for it then it told when the item supposed to be at my address and I never get the item so I check with my bank then took the money and sent it back to my bank so I got mad and I called the main customer service number and never got a call back concerning that problem why they sent the money back to my bank after I spend hrs online that day for the particular item!

I do not like writing complain for any reason, today I decided to write to Finish Line customer care because I feel me and family mistreated and discriminated when try to purchase shoes in finish line store inside Mercy's store located in Minnetonka Minnesota. I ask the store cashier to get me the shoes I want, she told me, she do not have my size. She will get it from display.

I purchased a pair of shoes from Finish Line in Branson, MO. They didn't work out so the guy in Branson told me to send them back to their main store in Indiana. I did that and have a tracking number. I have been checking for several days to see if my credit card has been credited. It wasn't, so I called and got a major run around and questions that were stupid. They have all the information they need. In fact, I have given that information to three different people. They have my money and the shoes. They all promise to get back with me and it doesn't happen. I have reported this to the Better Business Bureau and am getting ready to contact an attorney. You have my receipt and all my info. No need to submit it for the 4th time.

This email is to express my disappointment in the service that I experienced. I am highly disappointed that finishline.com authorized my credit card and took funds from my credit card to not produce the product that I ordered. I received an email the day I placed the order saying that my order was confirmed. I then had to wait 3 business to find out that my order had not been processed. The customer service rep explained that I had to wait until 10 stores were contacted to see if they even had the product that I ordered and if they did not have the product my order would be cancelled. I then would have to wait another 3-5 business days for the money to be returned to my credit card. I hate the online process as well as the in store process. I will never shop with you guys ever again.

Ordered a shoe I store. I was told 3-5 days delivery. On the 4th day I called customer service to check on my order. Was told it hasn't even been processed yet. I was cool about it even though my son needed the shoe for running and it clearly wasn't going to make it here in time for his first practice. Day before I needed it I got email telling me how awkward it was that my order got canceled. It took them a week to figure out they didn't have my son's size! Paid cash in store so I took my email and receipt to get my refund. NOPE! They couldn't refund my money because it was an "online" order. I had to wait 7-10 days for a check. I paid cash in store and it makes no sense I couldn't get my money back. That's ok. I'm telling everybody I come in contact with my story and to go elsewhere. I'm very disappointed!!

I recently noticed a fraudulent charge on my credit card from www.finishline.com. I contact the number on Finish Line website and I was placed on hold for 35 minutes. Finally a lady with a heavy accent picked up the line and after I explained the situation to her, she said that she could not help me and gave me a number for a supposed fraud department. I called the number and this time I received a VM to leave a message and my number. I left a short message, my name and number, and asked them to call me back. It has been 5 days and no one cared to call back. I have since canceled my credit card. Finish Line, I am finished with ever doing business with your company. Horrible customer service.

So I go online Saturday February 27 to order the Retro 12 for my boys. Besides the website being extremely slow and taking almost an hour to get on when I finally got on the website every time I tried to process my payment it kept giving me an error. So I tried to process it again. This happened about 4 times till I changed my card I was using and the payment went through and I was given a confirmation number. Not knowing that my other card had been used I tried to get money out of my account to find out my bank account was 400 short. Looking at my transaction I seen that Finish Line has charged my card 3 times for 130 dollars.

So today being February 27, 2016 the new Jordan retro 12's come out. As normal I get on setup my computer and get ready to for the wait which is fine by me. No problem. I understand that they're busy and the best way is to let a few in at a time. Okay fine. But when I finally got in and selected my size and everything, put in my card number and everything the servers crashed. Still no big deal for me. I get them to pull up on Nike's website and when I go check out it tells me, 'contact the bank'.

I just wanted to say Thank you to Kendrick at Finish Line in South County mall. My son, Jake, has aspergers autism and can be a little quirky but Kendrick always treats him like a friend. He's so kind to Jake and makes him feel cool. We bought school shoes from Kendrick in August and just bought some Kevin Durant shoes from Kendrick today. Thanks for Everything! You make shopping so fun for us!!!

Just had the worst customer service experienced I've ever had at this Finish Line location!!! I ordered a pair of sneakers online for store pick up but never received a confirmation email. So I called the store a few days back to confirm whether the sneakers were in the store or not. I spoke to someone and they confirmed they were there and didn't need my confirmation number to get them. Today I went to pick them and explained my story. The associate told me they needed the confirmation and I said I didn't get one but I do have my proof of purchase through PayPal. She said that was fine but I didn't have any service and couldn't pull it up. The manager told me to go outside for service. I explain I don't have service in the whole mall. But still I went outside and tried to get service.

I ordered a pair of Nike Air Prestos on Saturday Feb. 6. I was told they would arrive between Feb.10-Feb.12, and I was told I have to pay for shipping because was shipping it to my school. I was not upset with that because it was only like an extra $9, but my order never came. I tried to contact customer service about my order and no one was able to give me useful information. I checked constantly to see what was going on with my order and everyday it kept saying "processing". The last time I contacted customer service was on Feb. 12 and they told me it has till the end of the day to process, and it obviously didn't and they are still processing which I find very hard to believe. I am very disappointed, will not be bringing my business back to Finish Line anytime soon.

I ordered two pairs of shoes online and I got an email saying that one pair had been shipped, but the order for the other one had been canceled. WHEN I was going to be notified about this cancellation, I don't know. So I called them to make sure I'd be getting a refund and was told that the reason my order was cancelled is because the shoe was no longer in stock. Then when I asked for tracking information for the other pair, I was told that UPS had picked it up for shipping but there was no movement on the shipment and that that pair was also out of stock (something like that). Complete FOOLERY and NONSENSE.

I use to shop at your store but NEVER AGAIN - after purchasing my daughter 2 sweaters for her birthday and never receiving them, tracking shows "delivered" but not to ME - you didn't replace or REFUND or contact me back even. It was 35 bucks I worked hard for!! You make that a minute! Thanks. Finish line!