Finish Line Reviews

Do not order online! Buy in store! My package was delivered 2 days early (good thing right?). Unfortunately I was not aware of this. The package was left at the bottom of my stairs and subsequently stolen. I called customer service and was advised I'd receive a refund due to this. A week later after not receiving a refund or any further information I contacted Finish Line today and was placed on hold for 15 minutes. I called back and spoke to someone who stated since it was delivered to the right address I would not receive a refund. I advised the package was not delivered on the day I prepared for it to be delivered and asked to speak with a manager and was advised the manager was on another call.

Brockton Westgate Mall Finish Line in MA was the worst experience of my life. I went to purchase a pair of shoes for my wife, as she was having foot pain, and the orthopedist suggested some types of shoes. As we arrived, no one greeted the customers; we found the shoe and called a store person to get us the correct number. As my wife tries it on her right foot, she says, "Due to the injury/medical condition, I'd like to try both of them to see how comfortable they feel." I politely approached the counter and asked this lovely girl, and she said no. I then asked to speak to the supervisor, who happened to be a vulgar, unprofessional individual standing the whole time talking to his buddies; his answer was, "It's the store policy. If you don't like it, leave my store."

Selling defective shoes and would not return them. Thank God for asic customer service. They recommend staying away from Finish Line stores.. The worst customer service ever. I will never purchase anything from them again.

Updated on 08/23/2024: Still haven’t received my refund for the 1 shoe that was received on 08/11. It’s now it’s 08/23 and I’m fighting for my refund. I hate this company. The customer service is freaking rude and doesn’t help at all. I was asked 4 times on the call did I send my refund. I spoke to a rep on 08/17/24. She said they received my return and I will get my refund on on Wednesday 08/18. Never got nothing. Now I called. I’m told they never received it and no refund will be issue like are you kidding me? I need my damn money back. You all made this error, not me. Why do I have to do the research as I was told? This a disgrace on your part.

I took a shoe from that was in display and just walk outside of store and feel very small to me and not comfortable. When I came back and ask for exchange it with a bigger size they refused it. And the lady was very arrogant saying if you take the shoe from outside of store we can not exchange it. Very arrogant and bad service.

Finish Line has to be the absolute worst place to purchase shoes in the world. I purchased a pair of shoes that didn’t fit so I sent them back to receive a refund and I ordered the same pair of shoes and a bigger size since they wouldn’t exchange them for a bigger size, they stated that they won’t refund my original purchase because they didn’t receive it back within the 45 days yet.

If I could give them a 0 I really would. They have the worst customer service I’ve ever had to deal with. They sent mismatched shoes and said they would rush a new pair. Almost 2 wks and still no shoes.

Beware of ordering from Finish Line.. Customer service sucks and my order was stolen. Said there nothing they could do. Will never order from them again .. You have been warn. The customer service is awarding and doesn’t want to help either.

I made an order through AfterPay, Finish Line made an error on the pickup method. I cancelled the order and purchased the items in store. They still charged me for the cancelled order, and I didn't receive the items.

They are no help to explaining situations. Made me pay twice which came out to almost 600 to have my money on hold and cancel my orders. I’m a loyal customer and spent a lot of money with this company to not be satisfied.

Ordered around Christmas received one out of three items! I’ve called so many times it’s disgusting! It’s now February still no refund which is what I was told. If you call it takes hours to get through! I’m tired of being lied to. I just want my money! And why hasn’t anything been done to this company???

What a scam! I ordered a Nike coat as a present, but it was too small and I returned it. I returned it via FedEx and tracking shows it was received by Finish Line. I then received notification from Finish Line that they received it and I would receive refund in 7-10 business days. After 12 days, I tried to follow up... waited over an hour on phone without getting a customer service answer. So tried email and then received message that I would not be receiving refund because they believe I sent the wrong item back. That is crazy!! I absolutely sent the same coat back, with tags, never worn. I think this is a scam on their part to not have to refund. I would avoid purchasing anything from Finish Line at all costs! I wish I would have seen the negative reviews by them when I purchased the coat... over 300+ reviews and all of them at 1-star!!!! They should be put out of business!

My first time ordering something from Finish Line. By mistake chose wrong shoe size and submitted order. Unable to cancel (within 20 mins of placing the order) order without calling customer care. Customer care not available at night, understood. Called 3 times since morning and wait time went from 13 mins, to 67 mins to 83 mins. Thought of ordering correct size again and would return the wrong size later at store.

Ordered shoes for my girlfriend as a Christmas gift. Guy in the store said that if I paid this outrageous price for next day shipping there should be no problem getting them that Saturday (I did not), then on Thursday morning I received an email saying that the order was cancelled and given no explanation as to why. Don’t shop with Finish Line.

DO NOT ORDER FROM FINISH LINE!!!! You’ll never get your order and forget calling them because you’ll be on hold for 100+ minutes. I’m not sure who their top customer care manager is but they need to fired. I’ll never purchase shoes from them again. At this moment the tracking info is only saying that it’s still waiting for carrier pickup. I was told to call the carrier….Why it’s still at your facility?!?! I wish I would e seen all these reviews prior to ordering because all the ones I’ve read thus far are TRUE!!! I had to call right at 8am to get someone with a one minute wait time that took 20 minutes still for someone to come in the line. They’re trained to read an apology which only pisses the customer off because of the repeats. They can’t start a refund process until after 5 business days of a package not shipping but can take your money in 5 business seconds without blinking. Everyone I know will know not to order or shop at this store ever again. I know it’s not the CSR fault but Finish Line is finished in my books.

After an exhaustive search for the shoes my grandson wanted for Christmas, Finish Line online was the ONLY location with shoes in his size - ordered. They were to arrive by 12/21/23. 12/20 comes and the order is still showing "processing" so a phone call was made to follow up on this order. The wait time was noted as 119 minutes.... That was how long it took for someone to answer the phone.

I ordered shoes online 12/5 and still haven’t received them. Tracking states awaiting carrier pickup since 12/6. This is ridiculous and so is their customer service. I have called several times but the wait time is over an hour and half! My time is valuable. I do not have time to wait on the phone for 109 mins each time I call. I have not been successful to talk to someone. These shoes are a Christmas gift and it’s now 12/18. I do NOT recommend ordering online.

Something about the holidays makes all rational thinking go out the window. Despite the negative reviews, I got sucked into "purchasing" shoes that I couldn't find anywhere else. After remaining in pending status for over a week, I got the "your order has been cancelled" message. No response from customer service. Today I checked the website again, and inventory shows that ALL sizes in the shoe I ordered are in stock. Total malarkey. Don't ever order from them.

They sell things they don't have, and after two weeks they cancel the order without giving a reason. If you want to call costumer service the waiting time is over 45 minutes. Very unprofessional sevice. Don't buy from them.

The customer service did nothing, not a help. I don't even know why are they getting paid, they don't help, all they say is, "Sorry." First they said I won the shoes. I had won them in another store so I cancelled them because Finish Line said I won them. I did not want to pay 2 shoes and now they cancelled here, now am stuck with no shoe after waiting for these shoes for over 10 years. Finish Line should be shut down. Bad store, bad customers service.

They won't help you or even talk to you unless you basically make them. The worst experience I've ever had in a store. I will never go there again. I'd rather walk barefoot. It smelled like ** very bad also. Won't even let you try on 2 of the same pairs of shoes cause theft is so bad. The one I went to was in Springfield Illinois.

I ordered my son shoes for back to school a week ago. They have held onto the money for the entire week and sent me an email last night that my order was cancelled with no other explanation. I called and was told they were out of stock and cancelled the order on the 4th. I still have not received the refund and was told it will take a few days. School starts in 3 days. I will NEVER order from Finish Line again. I just placed the order through Amazon. I tried to avoid that but at least they value their customers.

They took the money out of my account. The following day my order number was untraceable. Customer service was horrible and I still have yet to get my son's sneakers. I put a complaint in with the BBB and am trying to get my money back.

So I had been shopping with finish line for probably over 10 years. I no longer live near one and have been browsing their online and app for the past month. I normally do not like to buy sneakers online or clothes for that matter when you can't see them before buying. Not to mention shipping costs. First thing is I have an AfterPay and Klarna account, which in payment options and all over Finish Lines website/app says they offer and work with both. I tried doing my first order through afterpay and I kept being denied, which never happens to me, due to finish line saying they are not willing to use either company for the reasoning of "the amount of the total transaction" even though I adjusted it several times and took items off which then the last time I tried the amount of only $90. That was the first bad taste in my mouth. Then I gave up and ended up using my debit card of a purchase of $247.

I was there trying to solve a problem with my order and they looked for the manager, the girls that were in front were very nice people to me but the manager gave me horrible service, I was very angry and I don't want to go back while she is there, it was very rude.

DO NOT BUTY FROM FINISH LINE, EVER. I ordered a pair of shoes on 1/29. On 1/30 I received a tracking number that showed this order was delivered on 12/15 so I emailed customer service and they didn't read my email and just responded with "we will refund your order". So I called. I was assured the order would arrive on time as I paid for upgraded shipping and that they were sure that was an error on UPS's end. I received the order, it was the wrong pair of shoes. I called again, asked for a complete refund plus my shipping because they sent the wrong item. I was immediately refunded 10.99 for shipping but would get the remaining when they received the shoes back. They deducted the shipping off AGAIN so I was shorted 10.99. I have spend so much time on the phone trying to explain this, their people are just dumb and they WILL SCREW YOU OUT OF YOUR MONEY even if it is their mistake!!!!

The first order never arrived to me, it was a pair of sneakers, expensive, which I have been saving for. A glitch or any other malfunction on their platform, erased my address, partially. On a second attempt, same shoes, same cost, no additional discounts for their mistake. The sneakers arrived on time, but, they were used, yes, you read correct, someone else worn them and return them to Finish Line and it looks like they decided to send the “used sneakers”, to me. I am now, worried about even ordering anything online with this company. Sneakers are going to be returned.

I ordered myself and my daughter zipper hoodies. She got hers several days before mine. It was nice. When I received mine it still had the security device on it. I hesitantly sent it back, I wanted to see if a Finishline 100 miles away would be able to take it off. Instead I sent it back. They canceled my order. Kept my hoodie and my money. I wrote back twice asking for my money back. Communicated with 3 different ladies. The last one assured me my money was put back but might take 3-5 days, it's been a week. And just about a month total that I haven't received my refund. I don't know why they just couldn't take off the device and send me back my hoodie.

Don't want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service unprofessional and very rude. Asked for manager was hung up on. I ordered $40 pair of Adidas leggings instead was shipped a $5 hat. Was told to send hat back which I did and they never sent my leggings. When I tried customer service 7 times I may add they said they did not get the $5 hat so they won't send me my $40 leggings...

I will never buy from Finish Line again! I purchased $200 shoes, they sent me a clearance shoe! Called customer service. Spoke with 7 different people, 2 reps hung up! Then said once I send the $30 pair of shoes back they will send me my shoe only to find out, my size is now gone! Finish Line sucks! Will never purchase from them again! They need better help in the warehouse and customer service center! TRASH!

I placed an order for 3 pair of shoes. When I received my order, one of the pair of slides were two different sizes. Okay, no big deal. However, I'm a tad annoyed due to there not being a UPS nor a Finish Line store near me. I process the return for the correct pair, and when the replacement comes it's another pair of the shoes I already have. So even though I returned the shoes, they still managed to send out a totally different pair of shoes. It's crazy that such a large, reputable company would make simple logistic mistakes like that TWICE. Don't y'all have a Quality Control department? This is basic Introduction to Operations Management 101, not that hard. I will not be ordering from them again.

I purchased a pair of sneakers for Father’s Day the week before Father’s Day. Everything was delivered in the order, as I had paid for expedited shipping except for the sneakers, the big ticket item. On the day that they were supposed to arrive, I called Finishline to see where my order was because it was still saying processing, and I had paid for expedited shipping. I was then told that my order was canceled three days prior. I was never notified, I was never refunded, nor was I even given the inclination that this order would not arrive. Now here it is the Friday before Father’s Day, and I am without a gift to give my husband from his children. I am extremely pissed and feel like Finishline and other large companies like this one gets away with taking advantage of their customers, through poor customer service, through poor practices, and a blatant disregard for their customers’ money and time.

Horrible experience. I will never order from your store again. How can you have a product saying its available and after the customer orders it and wait over 2 weeks and have to call in to be told the product is not available? Horrible service and lies about your products you have.

I purchased a PAIR of sneakers as a gift. I received ONE shoe in the box via mail. I spoke to customer service 7x. NO HELP, NO SUPERVISOR NOTHING. NO ACCOMMODATIONS but more inconveniences. I Returned my ONE sneaker I was promised the PAIR I originally ordered would be coming in before Christmas by 5 representatives. I woke up this morning received an email that my replacement order was cancelled. We are three days shy from Christmas and now my order was cancelled because they ran out of the product I originally ordered to begin with.

I order shoes a week ago. Still have not received them. Paid the extra for 2 days, called the company and they get rude, hang up on you and can’t answer none of my questions and say they don’t have no number for the corporate or anything, I will never in my life order for this company and still have not seen my money 400$ put back in my account.

I purchased Nike air max $120 shoe and I received shoes dirty on the soles and no tissue inside shoes even indicating they were new. I'm so disappointed in this. Will not be ordering again from this company. Needless to say the box was torn also.

Sales associate was very rude and confrontational for no apparent reason. I will never as long as I have breath shop in the Willowbrook mall location in Houston. Total disgrace when your entire job is customer service.

I have made multiple orders with Finish Line. Each time I experienced some type of issues! Either they have cx order that’s been already paid for and or I do not get order date given. I actually made another order (dumb me) place on 08-10-2020. Today is 08-24-2020. Still have not received??? This will definitely been my last online order.

I ordered all white Nike Air Forces two weeks, I cancelled the order the same hour because I got the wrong size. Next thing you know it's been 2 weeks and still haven't gotten my money for CANCELLATION of an order???!

Customer service representatives need more training. Waiting on hold for over 50 minutes to be told a completely different answers than the email sent 7 days before. Package was stolen and refund was promised, but representative failed to inform us that a affidavit was needed. A waste of time and energy. Go to a different store that will honor their word.