Finish Line Reviews

Made two separate orders 4 days apart. First time ever ordering from Finish Line. First order of Nike running pants and Sweatshirt was supposed to be delivered. Second order was for instore pickup for a Nike hat. Received order confirmation immediately. The following day my wife went to pick it up at 12 oaks mall in Novi. Guy working behind the counter (beard, and orange shorts) was not only rude but stated there was no order on file.

I purchased a PA Performance alternator from American Muscle.com about a year ago. It failed, Dealer confirmed. American Muscle told me the warranty claim must go thru PA Performance. Long story short, I have been going back and forth with them over the phone for over a week and still haven't received a RMA or return label. I follow up daily with no response. To make matters worse, this will probably be a 3-4 week process as I am on the west coast, they are on the east. Horrible customer service to say the least. If I would have known the problems and lack of service I would receive I would never have made a purchase of their product.

I ordered pair of sneakers on 1/17/2016. Order went thru, Finish Line took my money. Called their customer service line on Wednesday to get a tracking number for my package, I was told that I would receive my tracking info on Friday (1/22) between the hours of 8 am and 11 am. Didn't receive anything. Friday at 4 pm I call to find out my tracking number. I was told that they didn't have any info on my package but that it would get delivered to my house by 1/25-1/27. On 1/26 at 2 pm I get an email that says "Well this is awkward, we had to cancel your order." Are you kidding me? "Awkward"? That's how a franchise starts their emails apologizing? Awkward?

I placed an order on 1/7/16, for a pair of Nike Roshe size 6. I was so prepared to get my shoes within the 6 days of shipping I was able to use my Winners Circle for the order. However when the package arrived on 1/13/16 box contained Adidas size 8 1/5. I looked for my label and my usual receipt that shows my purchase along with the price. All the box contained was a UPS label that stated Nike Roshe size 6. I called very upset to explain my problem. The rep stated to me that I received my order. I was so frustrated I was like "If I could send you a pic I would."

I purchased a pair of Nike's Airmax Supreme 3 online as a gift for my boyfriend and it was suppose to be picked up at my local mall. Of course I was excited so I kept checking the status of my order online. The next day I checked again and of course it showed cancelled. Was I ever going to get a notification for this?! Immediately called customer service, they told me to wait 5-7 business days for a refund. I was informed that the transaction still processed even though the website is not up to date... really? I would like to know if anyone has received their refund???

I purchased a pair of Air Max 2016 for my fiancé $190 for XMAS. He also purchased 2 pairs for me for $190 each. $570 sale. No one asked if we needed help at the store. They had the nerve to tell me, "Thanks for the commission." No call back since Dec 23.

I ordered a pair of Roshe run for my son for xmas on Dec 22. They sent one shoe. Customer care said sending it again, no shoes. The 2nd attempt I was told 5 days, 5 days went by. 3rd attempt I was told they're waiting for me to send the one back. They told me Dec 26 that they're sending me a return sticker but never came. 4 attempt they tell me "oh we need the one shoe before we process the order." Ugh OMG. Why didn't you say that in the first place instead of telling me that they will be here in 5 days. I will never order from Finish Line again. I think they should send me a pair on the house!

So I thought it would be a good idea to buy my fiance the shoe he's been wanting for our anniversary on December 14th. On Friday December 11th I went to my local finish line store to purchase the shoes. The shoes weren't in his size, so I ordered and PAID for them at the store. On Tuesday December 15th I received an email saying "Oops! Our bad. Your order has been canceled." For whatever reason I was able to order and pay for a shoe that was NOT in inventory. The email said that I would be refunded my money back within 5-7 business days. On the 7th business day I checked my account and NO MONEY. Of course I was pissed, so I called customer service and was on hold for almost an HOUR.

Where do I begin? I know. NEVER EVER order from Finish Line. I may have just saved you the biggest headache of your life. I ordered a pair of basketball sneakers for my son, the whole team got the same sneakers, we were the only ones to use Finish Line, they were ordered Dec 12. I had to pay the outrageous express shipping fee of $32.99, so he could have them for his first game on the 17th. Needless to say, we never received them. I waited through the weekend then I called "customer service." What a joke! Just trying to get an operator on the phone consisted of almost an hour, here's where the real fun began. On my first call, I was told that they shipped them, but they lost them somewhere?! What? Ok, they reimbursed me my shipping fees and ordered another pair... That's when she said I would receive my tracking info within 24-48 hours... Nothing!

Order # **. I ordered this product on 12/24/2015, it is scheduled for 1/5/2016. That's way too long when I payed 22 extra bucks for rush delivery. This is terrible service. That's TWELVE DAYS omfg. I can't be a part of this. I feel like my money I paid for rush delivery was stolen and never used. This site is just for looking not actually ordering any of these over priced shoes and clothes. I will make sure I do my due diligence and copy and paste this for every review site.

Went online to order a pair of shoes. I always order from Finish Line. When I clicked submit order it said "Your order couldn't be processed. Try again" so I did. The 5th time it said "Unauthorized. Call bank." Come to find out I had 5 charges of $207.99 on my card and no order had gone through. Calling customer service is a joke. No one understands English and all they say is "Your order didn't process." Oh but you have 1,000 dollars of my money. And no shoes coming to me. I'm never ordering from them again. Worst customer service and experience buying anything in my life.

I ordered a sweatshirt that was on sale via their website and chose store pick up as a means of delivery to avoid shipping charges. I used a gift card as means of payment. A day later I was checking the status of the order since I had not received an email stating that my item was ready for pickup. I then noticed that the order had been cancelled. I called the customer service number and sent a message online (with no response). When I called the customer service number they stated that they could not ship me the item using my gift card money and that they could not credit me my gift card balance until 7-10 business days.

I am a basketball coach for 11-13 year old boys and thought how nice it would be to have hoodies for their season. I ordered 12 online and received confirmation. A week later I received numerous emails saying the order was filled then it wasn't filled. Before I could make a decision they ship 7 of the 12 without telling me the order is only partially what I ordered. When I call to ask why they being the representative and his so called supervisor tell me there is nothing they can do and it's not the company's fault... Guess it's mine. More proof how large companies care little if any about the consumer.

I bought some sneakers 168.00. A month later they were ripping so I called and they said they would replace them and sent me a call tag. So I shipped the sneakers to them, called them two weeks later and they tell me there is no stock so I tell him, "Was anyone going to tell me?" so I asked for a credit back on my card and he said, "sure will do it. You will see it 3 to 5 business days.". Nothing so I call again today 12/31/15. No record of me calling. Bull. So now they do it again and I have to wait 3 to 5 business days again, got a confirmation number **. Let's see if this is going to work. I will never buy sneakers from them again.

I ordered a pair of shoes for a family member who was visiting for Christmas, size 7 women's. When the order came a few days before Christmas, it was size 10 men's. I immediately called customer service and after an hour on hold reached someone in another country whom I could barely understand. I told him I wanted the correct shoes sent by expedited shipping and to at least receive them by the 26th. I received the shipping return label but it is now the 29th and I have received no verification of the new order and of course no shoes. My family member is long gone and I had no gift for her on Christmas Day. Customer service is a joke. I have also emailed them and received nothing back. This will be my first and last order with Finish Line.

I ordered sweatshirts for Christmas presents. I ordered 4, and they only sent three. While they did arrive on time, I have tried to resolve the error, first by going online, but I got a message that said their website wasn't down, "just doing a little crowd control". I then called the number on the receipt. The guy that picked up at a local store thought I was calling about only receiving one shoe. When I explained him my situation, he gave me the number to customer.

I placed an order in store #424 on 11/16/15 salesperson Jaime (0041415) transaction #**. I live 45 minutes from the nearest Finish Line Store. I placed an order for 2 shoes but only one of the two was available to order. The manager placed my order for a pair of LunarGlide 6 Flash, I was asked for my email and phone number for contact reasons and a confirmation number from what I was told. I was given a receipt for my proof of purchase with my order number. The manager said it would take only 5-7 business days to ship. Great!

I went in the store with my two friends because my one friend was buying shoes! They have no shoe sizes, they all suck. Then the lady told us "Well you should of came before Christmas" (Attitude), so you'll never see me in there again.

On 12/20/2015, we ordered my 9-year old daughter's present from Santa from Finish Line. She wrote him a letter to ask for basketball sneakers and they were the ONLY thing that she wanted. We paid $33.00 in shipping to get the shoes delivered by 12/24. On 12/24, I called to check and see where the shoes were. They said that they were NOT going to be arriving by 12/24. WHAT?!?!?! Why did we pay $33.00 in shipping? No email or anything to say that the item was not going to arrive on the date that they said that it would. Otherwise, I would have tried to find similar shoes at the mall.

I am a FIRST & LAST time shopper with Finish Line online. I am not happy at all about my experience with Finish Line. Why would they let me order/purchase an item and anticipate the product... and then find out upon delivery that it was canceled??? There was no email sent out stating it was canceled nor out of stock. This Christmas gift was icing on the cake and now we have to suffer because of no communication from Finish Line. I could have went into the store locally to make up for their mistake! I ordered two items and only one shows up. It's not fair and I am highly unhappy with their service.

I am getting the runaround with a pair of sneakers I purchased 12-15. I received a confirmation that they would arrive 12-18. The status of my tracking information never changed as it said that they were waiting for UPS to pick the package up. I waited until Monday (12-21) to see if the tracking status had changed. When it didn't I called back and the lady resent out the order and put an expedition on my package. So, now I have to wait another 5-7 business days to see if they arrive. If not, I will be calling corporate (1 (317) 899-1022 -- the number) with my complaint! This is crazy how they jerk people around.

So I order a pair of sneakers. They sent them. They were the wrong color, style and size and in the wrong shoe box. Called customer service, took forever to talk to someone. They sent me another pair of shoes, right ones and they were dirty like they are used. I'm so sick of them and they want me to send back the ones they sent me wrong. I don't think so. The amount of crap I went through and the shoes are dirty and smell musty. Finish line sucks. Never again.

I ordered a pair of Nikes exactly one week ago. At this time, they were GUARANTEEING delivery by Christmas Eve. I got an email confirming my order, and it said I would receive another email once the product shipped. Fast forward to today... no email. I checked the status of my order online, and it said it was "processing" and had not been shipped yet.

I had the shoes picked out, size chosen, and added to cart. When I tried to link to my account and sign in, it said the shoes are no longer available in this size. I waited a couple of days and tried again as this was a Christmas wish gift. Same result, not available in size 10. Well now it's 3 days before Christmas and suddenly they have plenty of size 10 but won't be delivered until the 29th unless I pay $35.00 shipping. Seems like a scam or they are very unorganized. Tried to call customer care a couple times too. You can't get through to anyone, high call volume is the recording. So if you have an issue or need to talk to someone forget it! Will not be ordering or buying from in future!

I have had 2 very bad experiences with Finish Line. Last month I ordered a Missouri sweat outfit, I received a Michigan sweat shirt. When I called, I spoke to Glenda. She told me to ship it back and she would send the new one. I asked for a shipping label or box and I would be happy to. Longer story short, I asked to speak with a manager. She put me on hold for over 20 minutes so. I called from my husband's phone and the same Glenda answered so obviously she was not locating a manger. I asked again and she said no, I had to tell her why. I did so she hung up on me from the other line. Now I asked for corporate's number. At first she said no then ended up giving me an employee complaint line for employees to call. I left a message anyway. Never heard anything back.

I placed an order online with Finish Line. 8 days later I got on the chat indicating it still read "'processing" and I needed further help. What happens? 30 MINUTES on the damn chat and all they say is "I found it, it says it processing". I indicate I was looking for further insight and they reply, verbatim - "low inventory". 2 hours later I receive an email saying my order cancelled due to low inventory. I mean, really?!? They couldn't have said that from the beginning? Why did it take so long? I'm annoyed on every level. This was first experience with them and it will CERTAINLY be my last. NEVER SHOP HERE! Horrible company.

I placed a order for 2 sweatshirts on 10/28/15, as of 11/11/15 I had heard nothing so I called. They informed me that the shipment went to CO? Sent me a shipping label to return the package?? After numerous calls I received half my order, then said they were out and refunding the rest. DO NOT DO BUSINESS WITH THIS COMPANY.

I had ordered 2 Under Armour sweaters for my son for Christmas at the end of Nov. I received both sweaters at the beginning of Dec. First one was in perfect condition, second one came a few days later with a hike in the front and something white and crusty on the sleeve. I took it to Finish Line in the mall to exchange it but they did not have his size. I decide to reorder it. We go over the entire order and my address which he had wrong and so I corrected it for him and it looked like he was fixing it.

I did my holiday shopping online this year and Finish Line seemed to have good pricing. Well was I in for a surprise. You actually do not get any of the items you purchase! They let you go through the checkout process, put a hold on your credit card then 5 days later send an email that your item has been cancelled. I check the website and the item is still there so why was it cancelled?

I can't believe that they let people order their stuff even though it's already out of stock. I know that the transaction was still in pending, but good lord why would you guys make customer feel like they already ordered that item and it will be shipped within 2 days? Then the 3rd day that I called them and waited for almost 30 minutes, they told me that the item is no longer available. Like really? Why even let me finish my order and tell me that it will be shipped out soon? I hope this company close down asap, cause a lot of people are having issues with their stupid actions and customer service.

I decided to check on my order I placed 9 days ago from online only to discover they cancelled my order without telling me. No emails whatsoever of canceling my order. They also still show a payment pending on my account. Hopefully this will drop off in a few days. I understand things can go out of stock etc. But not communicating that you no longer have the product and to cancel the order without contacting me after 9 days is terrible customer service. I would never use this company again.

Finish Line is by far the most unprofessional ignorant company aside from JustFab, I have dealt with. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!!! I am highly disappointed with this company. I placed two orders on 12/07/15. As of today 12/10/15 my orders are still showing only as being processed. WHY?! These items are Christmas items. I expected to receive my orders before 12/25/15. I've received my confirmation email stating I should receive my orders between 12/14/15-12/17/15. Now when speaking with two different customer service reps today, I was told there is no guarantee I will receive my orders before 12/25/15 because once my orders shop out, it will take 8-12 days to receive them.

As I am typing this, I am still waiting on the phone with Finish Line. I made an order which needed to be delivered by a certain date, not only was my order not fulfilled, it was cancelled without informing me. When I tried to track the package on the expected delivery date was when I realized the order was cancelled. How do you take an order when it is out of stock? I was also told by some friends that they have experienced this as well. Disappointing.

I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. I received the 1st set of socks within the shipping dates I was provided. I kept an eye on the shipping status via your website on my shoes and other pair of socks. The shoes moved to shipped status so I kept waiting. After waiting over 2 1/2 weeks for the shoes to arrive I went to the UPS website to track my order to find it had never actually shipped from your company. I called customer service last week and informed them of my issue. The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided.

Never again will I deal with Finish Line. I ordered a pair of Air Max running shoes on cyber Monday that were originally $189 and on sale for $109 plus shipping. One week later, I receive an email saying that they are out of my size and will be cancelling my order. I go to the website, and they are listed for $149 and have my size available. I phone customer service and sit on hold for over an hour. When someone finally answers, they tell me that they do not have the shoes in inventory and that the website has not been updated, then, they hang up on me. I call back and the next person that I speak with, after another 30 minute wait, tells me the same thing. Why would a company as large as Finish Line not update their website and provide better customer service? This company really does not care about the customer and I will never go through the hassle of ordering from them again. This is a very poorly run company.

November 14, 2015 pay for my shoes $131 in cash in Finish Line West Gate Glendale AZ. December 2, 2015 I call the customer service asking about my shoes that suppose to be delivered. They're not sure where my shoe is but they don't want to give my money back.

WARNING - BEWARE OF SHOPPING W/ FINISH LINE!!! I will be pursuing a claim to Better Business Bureau Monday. I never had an experience with a merchant for it to all come to this but has to be done... And by the looks at all the complaints I have already read a lot of horrible complaint reviews about Finish Line on www.ConsumerAffairs.com.

I order my dad a shoe online. Sent them to a jail. They didn't allow FedEx to send there so they send them back. So I ask for my 60 bucks back. The man sent me to customer services where she said she would issue me a check out. This was Oct 14th. Here it is Nov 19. I kept calling and calling but never did they change my address. Now all of sudden it got cashed. How is that without my information? They a piece of ** and they can't no money out of me no more and I'm taking it to the police.

Called at least 5 times to figure out what happened to the refund for shoes returned 2 months ago. Constantly put on hold for at least 30 minutes and customer service gets nowhere. Worst service ever.

I order a pair of sneakers, return them, hurt my feet. Finish Line got the return and will not refund my credit card. I am filing a claim with my credit card for this. Beware of Finish Line.

This is the worst place to Order anything online as they DON'T have a warehouse that your merchandise is coming from. They rely on store Inventory which can be anywhere when you place an order. I placed an order 2 weeks ago for 1 pair of shoes for my son. After never receiving a tracking number I called their pathetic customer care number only to speak with some foreigner who is located god knows where receiving these calls. I call and check the status. The young lady states "Oh the shoes aren't available. The store that had them no longer has them." WHAT!! So you all don't have an actual warehouse where merchandise is coming from and you all depend on stores to have these items when ppl shop at stores daily.

I ordered two pairs of shoes and only received one pair. Called customer service after two weeks and they told me a replacement had been requested. Another week passes and nothing. So I called to tell them to cancel the order and give me refund on the one pair. I was told cancellations aren't guaranteed but was told my order was cancelled and that my refund would be issued in 3-5 business days. Another week passes still nothing. So I call again and was told the same thing. Here it is Nov. 5 and no refund or shoes. I've been trying to find a corporate number and haven't had luck. Never will shop here again.

In June 2015, I entered your store at the Opry Mills Mall in Nashville, TN. After I found a pair of Nike's that I really liked, the staff told me that they didn't have my size at their store and asked if I would like to order them and get them delivered to my home. They proceeded to look through their system for availability of the product while I waited in front of them. They then told me the shoe and size was available and so I ordered it and paid in cash on site. A couple of days later, I received an email with a notification that my shoes had been shipped. After a few weeks, I still did not receive my shoes nor heard anything from the store so I decided to call and find out what was going on. I was shocked when your customer service told me that my shoes were NEVER shipped because they were out of stock. I really wonder why I received an email saying my order had been confirmed and shipped?!

I order two pairs of shoes online and called the same day to expedite my shipping to the fastest regardless of the cost. The shoes were never expedited. Later a second representative told me that it was not guarantied. Why was I not advised when I asked for it? Are representatives not fully trained? I asked for a supervisor and they put me on a very long hold. They never got me to a supervisor. Total calls there average takes 45 min. Terrible service!!! So disappointed. I usually spend literally thousands of dollars a year with them.

I made an online order at finishline.com. My order arrived as expected, but the shoe I received has no pair. I only received the right shoe, the left shoe is missing. This kind of mistake is unacceptable, they don't check the shoes before they ship it. Then I call customer service, told me that they will send me a replacement. I shipped the shoe back to them. After a few days I received an email that my ordered was canceled. I call customer service and they told me that I will be refunded.

I placed an order and tried to cancel it 10 minutes after because I used the wrong bank account that had no money. I called 10 minutes after ordered was placed. First person I talked to told me that the order didn't appeared on their system and asked me to call back in an hour. So I did. This time, I spoke to a different rep and told him my ordeal. He said, "no problem, order has been cancelled". Three hours later I called back just to verify since I was afraid to be hit by overdraft fees. I talked to a 3rd rep and was told that in fact order had been cancelled two hours ago and I had nothing to worry about.

I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. There was no status update after a week so I called. They said they are still printing the label. Today 10/16 I called again, they said they are still printing the label. The customer rep never apologized but asked if I want to go ahead and cancel it. I asked why it took so long, she only replied "That is why I asked if you want to cancel it." How rude!!! Not to mention that their live chat is always unavailable, never respond to e-mail etc. This was my first order and will be my LAST order from Finish Line! Good luck with your business!

I found the shoes are too small and they don't have 1/2 size larger. I then did a live chat with them and asked for the prepaid shipping label. Waited a day but no shipping label emailed me. I did a live chat again with other SA, and this time he emailed me the shipping label instantly. I mailed the shoes back for a refund and they were received at the warehouse. The return policy states that refund time takes 3-5 business days. However, I've been waiting for the refund for over ten days now, but I don't see the refund. I tried to call them but lines keep being busy. I tried to do live chat, but it's unavailable. I tried to emailed them several times, but no responses. I always do online shopping, but this is a horrible buying experience I've ever had. Think twice if you want to buy from them.

I am very angry. I will never advise anyone to shop at this store due to my experience, the worse ever. I will be taking legal matters. I bought a pair of sneakers and return them a week later. And the lady said she process it as a return and that the money will be on my card. I never receive the money and they telling me that I exchange the shoes which I didn't. I have proof. They won't look over the cameras which I asked. Don't shop at Finish Line. It’s a scam store.

On 9/12/15 I ordered a pair of sneakers. I paid expedited shipping to have them by 9/16/15. On 9/14/15 I checked status of my order only to see that it was listed as "cancelled". I called customer service and was advised that they no longer had my size in stock. Three days later on 9/17/15 (the day after I was supposed to receive my item) I received an email stating that my items was "being processed". I followed this email up with a phone call to customer service. The woman I spoke with was rude and unhelpful. She could not confirm where my sneakers were or when they would be delivered.

My card was charged twice. I saw that it was before even leaving the mall and went back on the store. I was told if the transaction didn't fall off I could call the store. I called the store 2 days later and the manager who made the mistake said there's nothing she could do. Called customer care and they pretty much said the same thing and told me to call my bank.

I ordered a pair of shoes for my daughter who lives in another state. I paid with my debit card. They sent me an email saying they canceled my order due to security issues. They still took my money and didn't send the shoes. I have emailed twice with no response. I have called on 3 different occasions and they keep telling me different times on when I'll get my refund back. It's now been 10 business days and they have still not yet returned my money. I don't know why companies are allowed to operate this way. They can charge your card instantly, but they don't want to give the money back. This company is a scam. Don't shop from them.

Mgr. at Southern Park Mall Store very rude! Asked about shoes and he just walked away! Offered no help! I told him about and never asked or tried to help! I buy lots of shoes there but Eastwood store is more helpful! That mgr is terrible at Southern Park Mall! I won't be back!

I order 2 pair of shoes on August 23. I realize I put the wrong address so I asked for a refund. The lady said it'll be 3-5 business days for it to post. I called them back after 8 days still no refund. It's now the 10th no refund still. Called them 3 days in a row - been put on hold for more than 20 mins each time. The supervisor will not get on the money. I'm want my money back on my card. I will never order from Finish Line again. The worst customer service I ever experienced.

Placed order Aug 23 2015 and received it September 2nd. Was charged well before that as well. In addition to shipping being late I only received 1 right sneaker, the left sneaker was not there. To top it all off, the receipt said 129.58 but the store decided to round up and charged 130.00. I know it's just change but since when did that become common practice? I contacted Finish Line 9/5/2015 and spoke to Carl whom I could barely understand between his broken English and all the background noise. I explained situation and he told me he would have to call the store that shipped. I waited 10+ minutes for him to come back on the line. He told me that I was going to get a return label and once they received my sneakers they would send me another pair.

I purchased shoes at the Beverly Center and was double charged $89.99. The store asked me to call customer care and customer care said the one charge would be refunded in 1-3 business days. I haven't received the refund and I called them today and they asked me to contact my bank on a 3-way call. I will ask my bank to reverse the transaction and also I will return the shoes. This is the worst customer experience I have had in my life.

Finish Line in Macy's at Newport Central mall, Jersey City provides terrible services. Not allowing customers to try on shoes and attitude is terrible.

Bought item online to pickup at store. Credit card was charged ten minutes after confirmation to pickup shoes. Arrived at store to pick up shoes three hours after order. Clerk had not pulled item, and then said it was not in stock. I told him I would take another color, but he said he had to call customer service. I ask for my money back. He told me I needed to call customer service. I am in the store and this requires me to call customer service. What kind of service is this? I been charged for an item and the store can take care of it. I called customer service to cancel order, and they cannot furnish a confirmation number. Walmart can run circles around this company. Just hope I get my money back. I am out one hour of my time. I will never get back.

Paid for shoes with Visa and they cancelled my order and kept my money!!! They keep saying to wait 72 hours for refund but over a week later, nothing! How does the USA allow these thieves to operate!

I ordered a pair of size 10 Nike air max premium for my baby brother birthday and the shoes arrived on August the 6th 2015. The shoes arrived being the wrong size. The right foot was a size 10 & the left foot was a size 9. The shoes was return on August 7 and Finish Line still haven't returned my refund of $125 and today is August the 12. Please don't order anything from these people, if it's not available in the store go to some place different. I'm giving them until Monday August the 17, to process my refund, if not I'm suing for amount of loss and attorney fees. I don't play about my HARD EARNED MONEY!!!

We went into the Finish Line at the Louis Joliet Mall on July 31, 2015. My kids picked up three pairs of shoes total @ 168.51. The guy had a little handheld device that he scanned the merchandise with. My husband gave him his card to pay and he swiped the card three times. He kept saying that the machine was timing out. My husband checked and saw he had been charged. They wanted to swipe his card again then told him the transaction didn't show on their end. We were told that they would need to allow them to swipe again or we would have to leave the merchandise. It's been a over a week and 3 to 4 lies later we are without merchandise and money. They said they did a refund via credit to the card (3 to 5) business days. They said they were mailing it. I'm ready for small claims court!

Ordered a pair of shoes for my 12 year old daughter. Finish Line emailed me a confirmation with arrival date. On the arrive date I don't receive my shoes. Call Finish Line to let them know I didn't receive my order so they offer to send it again but it is out of stock. They offer to refund my money in 3 to 5 business days. Here it is 08/05/2015 and still no refund. I will not be ordering/purchasing from them ever again.

Customer service with Finish Line is by far the worst that I have ever encountered. I made several attempts to receive coupons through their Winners Circle rewards card that I had coming to me and never to date received even one. Although my correct address was online at the Winners Circle site, every time I tried to get the coupons mailed to me it was kicked back as an "undeliverable address." Even though shoes that had been ordered online was shipped to the address that they considered wrong when it came to sending me my earned coupons. Even a "human" contact via phone and repeated emails, they still would not send me any coupons. Actually they never even bother to respond to my emails at all. They take your money but then you may as well invisible.

Got some shoes for my son. He put them on and walked around and they were fitting right so we went to take them back and the ** at the store would not take them back and she was rude. What the ** how are you to know if they fit if you can't walk in them. ** this store and that **. I will not spend my money there again and I will tell everyone that I know not to go there.

It would be convenient if Finish Line would have layaway for mothers like me that can't come up with the whole amount in one shot cause I have bills to pay too. If Finish Line would have layaway I would be able to put stuff on layaway early before school start and they would be able to have their stuff by the time they start school. But other than that the store employees are wonderful people, very respectful and helpful.

I have recently started ordering/collecting Jordan sneakers. My first experience was about 2 months ago where my friends and I went online 2 hours prior to 10am release and were able to order a pair of Jordan's (oreo's) on Finish Line's website. Since then I have been able to get a few other new releases through Finish Line's website without any problems. Recently with the last 3 releases everything has gone downhill. I work for another sales company and I am very familiar with having the credit card info match the bill to and ship to information for security, however my last 3 experiences have been very negative. I'm able to get online early and usually get past the countdown window and to the order page/shopping cart by 10:15-10:30am.. But have so many problems receiving error messages that my credit card info does not match my ship to.

When I tried to redeem my WC rewards online it kept getting errors so I had to order by phone which then wanted a ship fee. So I had to take items I wanted and cancel them out. It takes finish line forever to ship the items. Not just this order but all past orders as well. Slowest company to create the order then send items.

I'm absolutely appalled at the customer service for Finish Line. 5 different attempts to speak to supervisor. Unsuccessful. I ordered shoes and was charged double amount and still haven't been refunded. Representatives are rude and not courteous at all. Finally had enough and requested full refund. Beware. Do NOT buy from this company. There is obviously a reason why Foot Locker and Champs are more successful...

I ordered two pairs of tennis shoes on 4/16/15 and they arrived on 4/22/15. Because I didn't spend over $100 (excluding tax) and therefore eligible for free shipping, I bought a pair of workout shorts bring my total to over $100 and presumably eligible for free shipping. When I received my products and final bill, there was a charge of $12.47 for shipping. When I called about it, I was told that there is no free shipping on sale items. Nowhere on the website could I find this information; when I asked the telephone person where is this information about no free shipping, he said it is the company policy and it doesn't matter that there is no such statement. They offered to refund 1/2 of the shipping but I said no way.

They were advertising the wrong shoe that I wanted they did not even have and that's the color they were showing. I ordered thinking I was going to get what advertised. I got the shoe. Wrong in color. Three times I returned two shoes and when I returned the third pair I made a mistake and sent them my own brand new shoes. Now they can't find them. They are very rude. I'm a disabled person with bipolar and other health issues. I called them and let them know what was going on. I gave them the tracking number. They found them they said they would ship them out to me but they never gave a tracking number.

Made two separate purchases within a week on Finishline.com. Each time the product showed in stock, each time I received a confirmation email and each time my bank account was charged. Several hours later I received cancellation emails saying the product wasn't in stock. So now I'm out two charges, still haven't been refunded and I have nothing to shoe for it. What a complete joke, you would think a reputable company would have some idea what they can and can't sell...

I placed an order online for a present for my sons 9th birthday. This order was placed March 10th, 2015. The order was "shipped" on March 13th. I received one part of a three item order. It is now April 6th. I have not received the order or a refund that was requested 10 days ago. Absolutely worst experience with ordering online!!!

Finish line's return policy on defective items is crazy... not a fan, can't see myself buying anything more from them again. I had to basically pitch a fit over the phone that I wanted a refund. In the store and over the phone they insisted that even though the product is defective, since it has been worn, they can only issue me store credit...crazy town. After pitching a fit they said they will send me shipping labels, but I had to write when and how this defect occurred and write down that I would like a refund... craziness.

I ordered a pair of Nike Shox at the Finish Line Store in Meadow Brook Mall in Bridgeport WV because the store didn't have them in my boyfriend's size. I paid cash $127.19. Waited on shoes to come, when they did he put them on and wore them around the house and garage for couple of hours. They started to hurt his feet. He took them off. Put them back in the box and waited till had a day off work to take them back to store.

I was given a $40 gift card for Christmas and placed an order online and after a few weeks I was sent an email to tell me they were out of the shoes that I ordered. I said, "Fine then I would like to receive my money back," and they said they would put it back on the gift card. I explained to them I had thrown away the gift card because I was sent confirmation that my order was processed and would be shipped. So they said they would send me another gift card with that amount on it. It has been 4 months and many phone calls later and I STILL have not received my money back. They have repeatedly said they would send my money back to no avail.

I ordered sneakers shoe from Finish Line and return it and the cashier told me it will back to my credit card (Sears) and the other item I ordered to Amazon.com which is bluetooth. They sent two Bluetooth and I return the other one to Amazon cause I need only one and total cost of the two items is $107.92. It's been a month ago but until now they are still charging to my credit card. Can you please check my account to Sears? As far as I know my remaining balance is $58.35 and this amount I paid already a week ago. Again please check my account. In my statement that you sent to me my available credit 1,141.65. How many times I check my account on the phone but still I have remaining balance of $107.35.

Purchased 3 pairs of gym shoes from the Finish Line website. Decided I didn't want them - sent my husband and son to the Store at Tuttle crossing to return them. The receipt from Finish Line had the manufacturer date different than the release date. The cashier and 3 other employees accused my husband that the shoes were fake and were not refundable. One employee called one now his friends to check a website to see if they were real or fake. Another employee went to the Store manager and lied to him saying we didn't have the receipt.

I ordered a pair of men's Nike KD 7 on February 19 online for 158.99 in which I paid 100.00 with my Finish Line gift card then it said I had to use another card to finish the payment of 58.99 so I used my Bank America card for the rest (and I screened shot it) after it said it was complete so today I looked at my bank account and Finish Line took the whole amount of 158.99 out of my account! I am disappointed because when I called Finish Line and they said there was nothing they could do!!!

I recently purchased 2 pairs of sneakers from Finish Line, mistake number 1. I was assured that if they didn't fit, I would be able to return them. That was Friday, Feb. 13. On Monday, Feb. 16th, I went to return the sneakers because they didn't fit. I was told that I couldn't bring them back because I didn't have the original box. I did have the receipt. I told him I only wanted a pair of shoes that fit and a store credit would be fine.

I placed an order with finishline in early january and day or 2 later I get an e-mail saying that one of the shoes is no longer available. At that point I call finishline customer service that I would like to cancel my order and will replace it at a later time. I went ahead and placed and order for the 2nd time on january 29th and again a day later I get another e-mail saying another pair of shoes weren't in stock! For the second time! I tell them again cancel entire order and and I will replace it at a later time! The customer service rep tells me she no longer can do that the order has been already shipped! So I received the order today, 2 pairs of shoes, one of them the jordan's were worn - these are used shoes. Finishline should be ashamed of yourselves for sending out used/Worn shoes as they are "brand new".

Bought an item off the webpage. Returned it with the proper RA number over 6 weeks ago. Called twice was told would receive refund within a week. Surprise, surprise! I am calling a third time because never got the refund. Will be on hold for another hour or more. Calling the Philippines for customer service for a company supposedly based in the United States is a big joke. Finish Line is now my last option to purchase anything. WORST CUSTOMER SERVICE EVER! Moral of story, always return to a store, even if it is a big inconvenience.

Friday 1/2/2015 around 2:30 PM, I shopped at the Riverchase Galleria Finish Line in Hoover AL. I have been a customer of Finish Line for over 10 years, and will continue to be because it's a very good store but at times, you may run into bad employees. I would like to commend the male employee name Joshua that worked that day and who waited on me so professionally as he was so overwhelmed with customers, while 3 female employees stood on the sales floor loudly talking and ignoring customers. THANKS JOSHUA, GREAT JOB!

I had ordered a pair of shoes online, my card was charged immediately. Two days later I received an email stating that they didn't have what I requested in stock and that my order had been canceled. They stated that my card would not be charged (it was). After waiting on hold for 20 min the line was disconnected, the 2nd call I was on hold for 30 min and told again that my card was not charged (it was). After arguing for 20 min I was then told "Ok it was charged. You will get a refund within 72 hours." I never received the refund. When I called back after again being on hold for 20 min was hung up on again. Called back again, 30 min later had a lady yell at me that I hadn't waited long enough (72 hours) and was hung up on again!!! Worst customer service ever!!! Never again!!

So last year I bought a pair of 130 dollar Jordans for my son from finishline.com, they shipped to me and the box was destroyed and it happen to be raining. Luckily the sneaker box protected the sneakers but the packing was absolutely horrible. So I chalked it up too things happen, it's a busy season and the sneakers are fine and maybe the carrier was at fault. That's a Big NOT!!!

Defective shoes from Finish Line. Made numerous calls, drove 80 miles round trip. Horrible place to do business with.

On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. There was never a confirmation or order # given. After entering the info a 2nd time, the same thing happens. At the attempt I was told my card issuer wouldn't authorize the transaction. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. I immediately contact Finish Line who originally told me the hold would fall off in 2-3 hrs. Once that time elapsed I called again to be told the actual time is 1-3 business days.

My wife and I noticed two (2) fraudulent charges on our account from Finish Line (one charge was for $150 and the other was for $31.16 - both on the same day, same store). I immediately contacted Finish Line (My wife and I have never shopped at Finish Line) fraudulent department. Talked to Lisa (left Aaron a voicemail). Was treated poorly like I was the criminal when it was their store that accepted the charges without proof of ID. I left a message for the Fraudulent Dept. Supervisor (Aaron) @ 1:21 on 11/28/14. Is this representative of their overall company culture/attitude/core values???

I placed an order for 3 pairs of sneakers, received a confirmation email and they call me the next day to tell me my order has been placed on hold because my number does not match. Meanwhile the number in question is the one they are calling me on and tell me I have 24 hours to fix the matter. The next day I call my credit card and the only number on file was what I had given and they had not contacted my credit card at all so I then call Finish Line back, tell them that's the number. The lady says okay and my order then goes through. How do I get an email 3 days after placing my order to tell me they do not have 1 of the sneakers I ordered anymore? So basically when my order was so called "on hold", they sold what I already purchased? This should have never happened! I buy a lot of sneakers and I will never ever purchase from them again. I've shopped at way better stores and have never had a problem. Their customer service is very questionable.

First time making a purchase with this company and it was an online order. I was very excited after waiting for a release of a brand new pair of Jordan just in time before Black Friday. After waiting all night to make a purchase which everywhere was sold out and none was available in a local store. This was like the best thing that happen to me. I was super excited knowing it was on Finishline.com. I then proceed on making a purchase and even had it express shipped to me, which was an extra $30 dollar. That's how bad I wanted these sneaker since it was a gift/limited edition. The process was successful and I had receive a confirmation number. These sneaker cost value was $130 plus shipping and taxes was total $172.25.

I visited the Finish Line store 524 on 10/3/14 to purchase a particular pair of Reebok size 12 in grey. I was informed by the salesperson that the shoe was not available in my size. As I prepared to leave, the salesperson offered to order the shoes so I agreed. When I received the order it was not the style nor the color that I requested. I returned the shoes to the store and the salesperson acknowledge that it was not the shoe that I requested. I was given a refund for the shoes but the salesperson advised that he could not refund the shipping. I did not feel this was fair, that I was being penalized for a mistake made by Finish Line. After all, I did not request the order but the salesperson offered to order them as I was preparing to leave the store. I followed up with Store Manager, Richard **, and explained that I did not place the order online, but I visited the store and pointed out to the salesperson the particular shoe that I wanted and the salesperson placed the order.

I placed an order with this company and it was approved and I received an order confirmation letter with my order number ** saying that my order have been placed. After 2 days I got a cancellation note. I called the company and they said that I couldn't pass their security policy. I am shopping online with ebay, amazon and many, many other companies and everywhere I am getting approval. Also I have a very high credit score. I asked my sister to place an order and she also received a confirmation number and after 2 days the order was cancelled. When she called, she got the same explanation. She is working for Chase and she checked her billing info and everything is correct, so the security policy of this company just the excuse to get rid of the customer. I have no clue why they do it with so many customers.

On Thursday 04 Sept. 2014, I tried on a pair of K Swiss women's Lozan III low white shoes in a size 9.5 and asked the price. The young salesman stated, "$61.00" and I said it was outside that day's budget for me (I also purchased a $19.99 pair of insoles for plantar faciati (pardon spelling error)). He said the total would be just about $90.00 for the two items. I said that I did not have that amount planned but would take the insoles and be back in two days for the shoes. That was fine and he said he would put my name "Mary" on them and have them behind the counter.

Recently ordered sneakers online from Finish Line. They sent the wrong ones. This stuff can happen anywhere, but the way the situation was handled was piss poor and left me angry with the company. When informed of their mistake the original sneakers were sold out. The mistake was on THEIR part. I ordered the correct shoes and everything. The company made no effort to rectify the situation. (Zappos recently sent the wrong pair of shoes, and had the shoes shipped back free of charge, and sent a $25.00 credit to apologize for the mistake.) Take note Finish Line! The Finish Line website is also very poorly managed. I called the toll free number and spoke with a guy who said the shoes in my size were sold out, yet the website proved otherwise. The shoes were still available on the site!

I bought a sneaker on 5/24/14. Received the package on 5/31/14 with only the right side. Called customer service, told me I would receive the left side in one to three business days which should by 6/4/14. Called back today the same agent told me she would sent out a new pair for me today next day delivery, then came back on the phone and told me she tracked down the left side the and now have to wait until 6/09/14. And wont me give a refund. Never give me a tracking number. It sent out the first time. Suppose to believe I will get it on the 9th. Worst service ever, I expected far better action from your company.

Hands down the worst customer service of any company I have ever dealt with. I was looking for a very specific Nike and went to a store and the guy said they were out. So I tried on a bunch and he talked me into buying a pair, and told me I could always return the pair at a different Finish Line (since I was visiting from out of state anyways) and I could get the pair I wanted. Well, I ended up hating the pair I got, and wanting my original pair, and what do you know, Finish Line doesn't even have the shoe I want. At all. Not online... Not at any store... Nowhere. So I called customer service and the lady was no worse than an AT&T sales rep who barely spoke English and probably had the IQ of a kindergartner and kept repeating herself. I can't even return this $150 pair of shoes... and am SOL. I will be reporting them to the BBB.

This is a HORRIBLE company to order anything online from. We will NEVER USE YOU AGAIN!! My girlfriend and I ordered a pair of Nike Air Max Thea Print shoes - Order ID # ** on 4/17. There was a "Temporary Merchant Authorization" for $90.60 on the associated account used to order them. It disappeared the next day, and never came back until 4/28 without any authorization from us!!! We never received any confirmation e-mail (even in the Spam folder). We spoke with customer service Online 2 days later, and they never had ANY record of any order under the billing name or the shipping address.

Finish line shipped me the wrong shoes. Not only did they ship me the wrong shoes but they wanted to just totally disregard me as a customer by having me send the shoes back without accepting any fault. That company can never ever get another dollar from me as long as I live.

The store Manager a Hispanic gentlemen had a horrible attitude when I simply asked a question if they had a certain sneaker in stock. He completely ignored me and gave me an attitude completely ignoring me. This is the second time that this has occurred and many people that shop at this Massapequa Finish Line also have complaint of the same person. I know that we have our bad days but customer service is awful.

Bought something online and decided to return to local store since I didn't like. When I did the return, I didn't have my credit card on me so the store manager refund me in an in store credit on a gift card with receipt. I end up selling it on eBay since I couldn't find something I really want. Note that this card is new unscratch card with original receipt. When he try to make a purchase with it, it was empty. The buyer even went to his local store to get this fixed but directed to customer service. My buyers pissed and assumes I sold him a fake card. The card was return to me for a refund. I took to it back to my local store to the same person who gave me that credit. He checks it and it's zero and directs me to online customer service. Doesn't make sense for a manager to turn me out provided receipt. His answer is he gave the credit or it wouldn't print out a receipt. He judgments is I'm the pulling a scam.

I emailed customer service over 3 months ago asking for some help on purchasing some shoes. Today, I still have not received an email back from them. They have great customer no service.

I went into Finish Line and a nice young lady who was very enthusiastic and knowledgeable was helping me. She went to get me a pair of shoes and one of the employees came up to me and told me that she does not know what she is talking about I should not buy shoes from her. It was obvious he did not like her or women and he did not want her to get the commission. She was great and I would buy from her again if she worked anywhere else but Finish Line. I have since made an effort to go into the store and observe the behavior and I am appalled! This company should be sued! The guys treat the female sales associates as dirt and the manager who is male by the way, just watched it all happen. This store was in Erie, PA and if it represents the company overall then this company needs sanctions. By the way there are only white sales associates and only males who seem to be running the store. Hmmmm!

I ordered a sweatshirt for my husband for Christmas online. I got a deal where the sweatshirt was half off, as well as free shipping. After a couple of days, I noticed that the sweatshirt had not shipped out. So after contacting Finish Line via their website, I got an email stating that the order was cancelled because they didn't have any in stock. But when I placed the order, it never said that they were out of stock. I can't seem to get any replies back about why they didn't have any on-hand and was not told when I checked out online that they were out of stock. I believe that they should somehow make this right.

On March 17, 2012, I bought shoes at Finish Line located at Landmark Mall, Alexandria VA. I returned the shoes due to husband not fitting the shoes. I started receiving Sports Illustration not knowing why. I didn't know where they were coming from. Then this month, I noticed a $24.95 charge from Sports Illustrated on my credit card, the one I used to purchase the shoes. I called the 1-877 number and was told that I must have authorized the subscription at Finish Line. I don't subscribe to magazines on trial basis because I know I don't remember to cancel. Please check your records for a subscription starting March 30, 2012 and send me proof of my signature. In the meantime, your office has canceled the subscription and will reimburse my account. And there was also a kid's subscription - hello?

On Cyber Monday, I was told by Janie that their computers were down and my credit card which had plenty of money, wouldn't go through. He refused my asking him to read my information back to see what was wrong. After Thanksgiving, on Cyber Monday, 11/28/11, customers were told that their system was down. I've been told that every holiday and sales time.Yet on Tuesday, Finish Line promised they'd honor prices from Monday. What a lie! I never got shoes and any return calls, forcing me to continue to call after being mistreated and having to seek medicines and psychiatric aide.

I was signed up for several Sports Illustrated magazine subscriptions. I was not informed they would be signing me up for anything. Upon further research, I realized this is a common practice. They share your credit card information with the magazine. **

I was given a $25.00 gift card for Christmas. When I tried to use the card, the store's agent rejected the card stating there were no funds on the card. I am certain that the person who gave this card did so in good faith, so I must assume that it was not properly processed when she purchased it. I will never shop at the Finish Line again and will use every opportunity to sully the reputation of this chain.

I ordered shoes via FinishLine.com on Dec 23rd when the shoes were first released and received email confirmation that my order was in process and that the shoes would be shipped to me 3-5 business days. This order was a Christmas present for my son and Finish Line canceled the order a week later stating that they could not find the shoes in their stores! They should not have ever taken orders online if they had to rely on store inventory knowing that the stores would be bombarded upon opening.

I was badly mistreated by the manager of Finish Line located at Polaris Fashion Place in Columbus Ohio. It was the worst experience of shopping in my entire life. First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said no to the cashier's request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge unless they examine the receipt carefully. In response to my complaints, the store manager said, “Shame on you.” Shame for what? Shame for refusing to pay unwanted donations? I don't believe in donations through for profit companies because they can misuse the customers donations in order to reduce their tax liabilities. Following are more details of what happened in the afternoon on December 27, 2010:

Well, I have ordered the shoes twice already. The first time I ordered them, the sticking in the front completely fell apart. And I only used them for basketball and haven't even had them a year. So today, when I got out of practice, I noticed that my shoe was a little loose and I looked down and the whole side had a hole on it, like where I could put my hand in it. It is pretty bad. They are XV1.5 Jordans made for basketball and I love Jordans but this is the first time I have ever had problems with them. It kind of sucks because now I don't want to buy Jordans anymore.

I hope this isn't too petty or a waste of time for you folks. Long story short, the retailer (Finish Line) had a Black Friday sale on Nike Shox M1 shoes for only $42. So I ordered a pair and got an order confirmation number. 6 days later, I received an order cancellation notice. I called Finish Line asking what the problem was. Two different folks said that they had sold out of the shoe. So they took my order without being able to fulfill it. Either they were outright fraudulent or they don't have a clue on what they actually have in stock. All I know is I was out a pair of Nike. To cap the whole experience, I was then told the shoe was again available but, for $79. If I'm the only one who complains to you, then it was just my bad luck. But if there are more complaints coming in to you about Finish Line, you might want to consider whether you wish to contact them regarding their selling practices.

This is the worst company out there. I have been ordering from this company since Feb 2008. I have spent over 1,500 with them and the customer service gets worst and worst. The final situation is when I placed an order for 4 pairs of shoes. This company just cancelled the order and stated that they could not verify the billing address on file. Now keep in mind the most recent order was on Thanksgiving Day. No verification no nothing just shipped the order. I then called back and placed the order with the customer service rep, who ensured me that my order would be shipped express due to the poor customer service. The order was verified all info given and you guess what? The order was cancelled for the 2nd time.