DSW Reviews

Shoes were purchased and business sent wrong shoes in the right box. DSW did not accept responsibility for the error, though did accept the return. The service person indicated that DSW receives shoes from outside vendors and does not, at any level, verify that the shoes sent match the box. They were unwilling to obtain the shoes purchased, stating the shoe was out of stock. Links were sent to the company for which the shoes were available and DSW refused to pursue these options. They were poorly responsive to emails and did not accommodate a request to talk with a more senior customer service representative or manager.

The reason for this review is due to customer service. I have ordered with them over the past three years and have always given away the shoes or boots after I buy them. The website needs to be updated to specifically note their policies. I have spoken to rude Customer Service Reps who when I asked for a supervisor, they put me on hold for an extended period and then, they offer you rewards and this affects the shipping costs. If you get free shipping, and then try to use your rewards, the shipping charges apply. Then the "processing" and "shipping" window dates are a joke.

I purchased shoes in October 2015. I used my bank debit card to make the purchase. I am not sure the reason, but the funds were not debited from my card the day of purchase. I checked my bank account on yesterday, 01/27/2016 and saw a purchase that I didn't make. Well wouldn't you know, after some research, it was the charge from my purchase in October. I immediately called customer service. I was told an attempt to debit the funds was made several times with no luck. That was a lie. I never disputed the fact that I make the purchase. I have a rewards card and you have my information. Why didn't someone contact me and let me know the payment was never processed?

I tried to purchase boots online with gift cards. There was a problem with the website accepting my gift cards with an insufficient funds issue although I had never used the card before. I tried the following day to place my order on my computer instead of my phone because they said it might have been an issue with an older browser. When I entered the gift card # in, it said that there was $0.00 on both of my gift cards. I had to wait on hold forever until I talked to a person who finally placed my order for me. This was one of the worst customer service experiences I have had in my life and I will never purchase anything from DSW again.

My wife ordered a new pair of wedge heel boots from the DSW website. when they came in they were defective. Returned them to the local store and they reordered a new pair. The "new" pair arrived and it was very apparent that they had been worn and returned. Soles were dirty on both along with dark spots (these were Taupe color). Returned them to the local store and local store agreed they looked used. While there they ordered another pair which arrived in two days which was suspicious since the other two pairs took 7-10 days to arrive. The pair that arrived in two days were the same exact pair that we returned to the local store.

Never, ever again will I place an online order with DSW. Placed an order for some wedge tennis shoe. The shipment was sent timely but the box of shoes ripped and the shoes looked like they have already been used, however I let that pass but the problem was the shoes were too big for me. So because on their website it said free shipping and free returns I gave a try. I sent the shoes back AND they send me an email saying it was being processed and it was free of charge FOR RETURNS. The next week I check my bank statement, they deducted $9.00 off for shipping. I should have gone with Foot Locker where I never have a problem.

Over two months ago, my wife and I entered the DSW store in Tyler, Texas. There was a faulty lock corner plate on the front entry door, and my wife's thumb was caught by a corner. The door was being opened, and, with her thumb caught, she was thrown backward and landed on the back of her head on the concrete outside the store. The skin on her thumb was also torn off. We went inside the store, and employees provided initial first aid. My wife was then taken to a local emergency medical facility, where she received attention for her head and hand injuries. A claim form, as provided by DSW, was filled out. Although a claim form was filled out, in the two months since the incident, DSW has not once contacted us to determine my wife's condition or to make any attempts to settle the claim. They have demonstrated an extreme disregard for the well-being of their customers.

NEVER ORDER FROM DSW UNLESS YOU WANT TO BE INVOLVED IN A TOTAL NIGHTMARE. Ordered shoes that I never received. Tried email, no response. Called customer service 5 times, connected with a computer and was disconnected after being on hold for about 20 minutes the first 4 times. The fifth I was on hold for over an hour. I finally got someone who used the "it's busy here" excuse, did not resolve my problem but told me I had to call back tomorrow so they can start an "investigation". So I guess I need to take the day off to call DSW so I can be on hold all day. DSW needs to be held accountable for taking money out of my account and never sending me the product. They should also be held accountable for their terrible customer service. Telling everyone I know about this horrible experience to save them from the same fate.

DSW e-mailed me, asking about my experience a little bit of time afterwards, and I gave them feedback on what happened. They had someone read through it, then mailed me a gift card apologizing for their error. The gift card credited enough for me to purchase a pair of shoes. I appreciated their efforts to help and I was satisfied with how they dealt with the situation.

I wanted to buy shoes and a pair of socks online. After I submitted the order I received an email according to which I had only placed order for socks. The order total did not even make any sense. Why am I paying $7.95 shipping if I have $20 off? I called the customer care which was another bad experience. I was on waiting for almost 20 mins. The lady on the phone said she cannot cancel my order. The solution she offered me was to return my order to a store. I was given no explanation as to why I was charged for shipping.

I ordered 2 pairs of boots for 30% off. 4 days later I was notified that one pair of boots was unavailable. I had already received one pair. # days after that, I was billed the full price for the first pair of boots. I called and had to wait about 15 minutes on hold. When I spoke to someone, they immediately agreed to refund the 30% off. I understand they resolved the issue, but I had to keep checking my credit card to see what they charged and have the time to call and wait for them to answer. I assume they rely on people not being able to follow up on the details of the purchase. When I asked about the other boots, I was told the inventory online isn't up to date. No apologies. Would not recommend shopping online with DSW. They don't appear to be trustworthy.

I put in the initial order for my Sorel Tivoli High II Snow Boots (item 306582) on 10/29/2015, over a month ago. I have yet to receive these shoes. The initial order email said that the shoes would ship between 4-7 business days, and that I would receive a email once shipped. After two weeks not having received an email, I called the customer service line and the automated service line confirmed that the order would ship in a matter of days. A week later, I called the customer service line again on 11/23 and the automated service said that my order was scheduled to ship on 11/21, a date which had already passed. I asked to speak with a customer service representative and was connected with Donna.

I order an item to be shipped to an APO, it took almost a week for them to process the order and then to state that the item was no longer available. I know it is available I have always known that, BUT THE email stated otherwise "that the item was NO LONGER AVAILABLE". I mean this is a complete LIE. It never stated that it was a problem with shipment. The problem is simple, it's that it's an APO address. If it would have stated that, it would have completely been ok, but they used another excuse and that's where it makes me upset as a consumer. 1 of the thousands of consumers of live abroad in Germany, Italy, and Korea and so on. I am in the military and this is the most insulting thing I have come across while buying online. I have reorder it using a different address, because I really wanted the shoe but it is completely upsetting to not get an honest response.

I bought the shoes through the online DSW store as a Birthday gift and shipped them to my friend in Hawaii at the end of October. When I was placing my order, I was told that the shipping to Hawaii will take 4-7 business days. Lo and behold: After DSW has processed my payment and sent me the FedEx tracking number, I was suddenly informed that the shoes would be delivered by the end of November--a month later!! This means that my friend will not be getting the shoes in time for his Birthday. I called DSW and all they told me was "well, if you don't like it, just return the shoes". They didn't even bother to apologize! I am very pissed off and will never do business with them again.

I work across the street from the Holyoke mall. So at lunch I walk over to see what shoes I am going to use my coupon on. I had a lady follow me around the store. Then I have employees come to me and ask me if they can help me find something. But they never look me in the face. They always looking down at my feet. They take the joy out of shoe shopping. Not everybody steal.

I order some shoes online and after looking at them closer, I decided I didn't want them. So, within 10 hours of ordering, I called the customer service number on the order confirmation. After waiting for 40 minutes, I finally hung up without speaking to anyone. Just thought I would share for anyone thinking about making an online purchase with DSW. I believe this is the longest I've ever had to wait to speak with a customer service representative for any company.

About one week ago, my husband and I went to Virginia Beach, Virginia where my daughter and son-in-law reside to celebrate my 70th birthday. My daughter took us out to DSW there (along with my sister from Ohio) and my husband saw shoes that he wanted. Shoes were on sale and didn't have his size. However, Katrell went over and beyond to call the DSW in Ocala, Florida (our nearest location), talked with an associate there in a professional manner, shoes and size was available, plus honor the sale discount, and put them on hold (3 days) until we were able to pick them up. I truly can honestly say that Katrell is an asset to your company and a SOAR Award (Service Over And Above Requirements) she should have.

I wish I could give them 0 star!!! I posted a comment on Facebook regarding to my bad experience at DSW store located at Northbrook, IL. Unfortunately, I just realized my post never got published and it also got removed because I can't see it anymore. I've always had good experience at DSW but it seems like they are not hiring responsible people! I've got an email that there is a $10 coupon for new store opening at Northbrook. Sadly, I deleted the email because I'm working full time and I don't have time to shop so often.

I went to DSW in OKC to hand a manager a physical copy of my resume and let her know I was interested in a sales associate position. Both managers seemed nice at the time, although the fact that I didn't see any non-white employees (and I'm not talking about a token black girl just so they get away with "not being racist" lol) did register. She told me to finish the online application that night. Lo and behold, I go back to glassdoor to return to the application and the full-time position had been taken down. Assumed it was racism because of my middle-eastern background. But then I thought to myself, maybe I'm overreacting. I mean, she seemed like a nice person. So I went ahead and submitted an application to a part-time position instead. I almost feel like the manager typed out the instructional email herself just to screw me over.

I purchased a pair of "Coach" ladies pumps at DSW in Riverhead New York. When I got home I decided that I really liked the shoes and wanted a second pair. I checked DSW online site and made several attempts at finding the shoe using the item number, description and searching for Coach by brand name. After all attempts failed, I called the Riverhead branch to ask if they could order the shoes online for me. I explained that I was unable to locate the shoes online.

I ordered two pairs of shoes from DSW (I had previously owned the same but I had bought them from Macy's). When I received them the heel had small bumps, they didn't fit the same as the ones from Macy's. They felt tighter. One of the pairs had scratches like they were worn or had been returned. I complained. They did not want them back so they offer me a $20 discount on each pair. The shoes still in my closet. Did not use them. They are uncomfortable.

I went into the Augusta store just to kill time. However, I was greeted by a very sweet and polite lady. I decided to look for some flip flops since I've never owned any. The same young lady was very helpful. Upon checkout, the cashier was very friendly and when I asked if they had my particular shoe choice in another color she offered to go online and check for me. Great selection, great prices and a wonderful staff. From reading previous reviews, I did not feel ANY racism all. Will buy from again.

Willowbrook mall NJ I got a pair of Puma and in 2 weeks the front part glue came out. The sneaker is now looking like it talking to me. Can you help me please!!!!

Salesgirl named Aida was so helpful for me. She looked for the shoe I am now wearing. I love this shoe. It has a bit of lining in it for warmth for I am always so cold. I have a walking cane and she took the time to go up and down the isles to find the right shoe for me. Thank you so much Aida for your time. I love my shoes. Aida works in the Store 29173 in Lansing, Michigan. Thanks Again.

I am a long time customer of DSW. I live over 50 miles from any of the stores, therefore I do all of my shopping online. Every item I have purchased through them has been great. Until now. I am a single mom and never do anything for myself and the one time I do I wish I never had! It was my birthday and wanted to treat myself to a new pair of shoes for work and boy do I regret it now! The boots I bought are HORRIBLE the material is peeling off, the straps are breaking and hadn't even had them for a month! The quality of the boot is just pitiful! I mean the boots are literally falling apart!

I'm a person of color who recently shopped at DSW after Thanksgiving. I wasn't greeted nor asked for any assistance during the time I was there. The sales associates only assisted White patrons. It's unfortunate how hatred follows people to work.

Check more Yelp RACISM and HARASSMENT complaints against DSW shoe store in Pasadena, CA! Cashier (** with red hair) TESSA ignores minority customers. Then, is very RUDE when having to cashier for them. Store Manager (** with bald head) NATE is equally a bad, indecent human who allows RACIST behavior and also inappropriately HARASSES. Very mean and unprofessional. They both FALSELY ACCUSE innocent customers and ensures ** have a BAD TIME in the store!

They have my member account mixed up with someone else's account, which explains why my discounts never worked. Protect your identity people! DSW claims that it was another customer who created their account using MY address. Before they throw the customer under the bus, they should review their website and customer management systems. This was a terrible experience! I will no longer shop here until their system glitches are resolved!

DSW has gone so far downhill, recovery may not be possible. Their customer service is atrocious. Agents can't even be bothered to speak clearly or in complete sentences. In store service isn't much better, unfortunately. When I called because my boots had no insoles (apparently removed before shipping), the agent was slurring her words so badly I couldn't make out what she was saying. I asked her to repeat her name, but she continued to slur. I asked her again and she sarcastically enunciated each syllable. Perhaps she was drunk. Long story short, they indicated they would send FedEx to my house to pick up the boots, but I'd need to be home all day from 9 a.m. to 5 p.m.

I ordered a pair of shoes on the DSW Website, and the old billing information was still in the system. I had since changed my billing information, yet DSW still authorized my card with the wrong address, zip, everything. Their system is obviously not secure or this wouldn't have occurred. Also, I had accidentally pushed the order through to ship to the old address, and after calling them they told me they'd "try to change it" but if it couldn't be changed before they shipped it, they would give me a phone call. I NEVER received a call and the item was shipped to the old address.

On Sunday 10/19/14 I shopped at DSW Waters Creek store in Allen, TX. I have shopped with DSW for years and never had a problem but on Sunday I was very upset. I have been told for years to keep my expired coupons because your store would always take them. So I would keep my coupons until I was ready to go shoe shopping and never had a problem. I have never received a notice or been told of any policy change to that rule.

While on a trip to Six Flags my friends and I decided to stop by DSW in Gurnee. I asked a cashier to look up rewards under my father's name and the cashier next to her which looked to be a manager responded to me VERY rudely told me that they could not look up rewards and he had to be present. I felt humiliated in the way she was speaking. Never have I been refused this question nor talked to that way in other stores. My family shares one account. Needless to say I left everything I was going to buy and exited the store. Never again will I visit that DSW and neither will my friends.

Bought two items online from DSW. 3 business days later, I discovered when I checked my bank account online that DSW had deducted pretty much double the amount of my order - they took out the amount of the actual order, and then another, separate amount. I contacted them and the representative said that they take out the amount of the order, and then they also charge you separate amounts for each item, and those amounts drop off as the items ship. So basically they were taking not only the entire amount of the order, but also separate amounts for each item. Could take a week after the items are delivered to me before they gave me back all of that extra money - MY money. And of course it was too late to cancel at that point when I called them - now I have to send the items back on my dime, because there is no way I want them to have it.

Very poor customer service. My issue started more than a month ago. I ordered pair of shoes online, was really happy that they delivered within 2 days. But when I opened a box, my horror began - completely wrong pair of shoes. I did file for an exchange. In 1 month I did NOT get any answers (NOT even an e-mail). When I finally contacted them it took me forever to get a response. They did give me a $15 off via e-mail and send back my money back. Although I REQUESTED an EXCHANGE. After a bad experience of shopping online I decided to go to the store and another hassle began. First store didn't had my shoes and sales rep. wouldn't even listen me. Had to beg him to call corp. to give me my $15. I am done w/ DSW online or store!!

It's amazing how much DSW does not think of its customers. Bought a purse online. Noticed that the color described was different than product photo. Went to cancel online, but was unable to. Called but it was after business hours. Sent an email right away saying I want to cancel shipment. 7 hours later received an email saying item was shipped. Called customer service. All I heard was that they couldn't do anything. I could always return it. Yes, that's a great option. Except that I am overseas. Cost of return would be more than what the purse's price. Well... nothing could be done.

Grrrrrr. No star would be too many for these thieves. This is the LAST time I ever try to do business with these hostage taking thieves. ALL my mail order stuff and I do mean ALL of it is sent to my post office box. Always has been, always will be. If a company refuses to do business with the United States Post Office, I will not order from them. PERIOD. A few weeks ago, I ordered a pair of shoes to be sent to my P.O. Box. These idiots sent it FED EX ground - another company with poor ethics - to the Post Office. FEDEX then called and tried to order me to give them a street address. Not with that attitude. I refused.

I ordered an Anne Klein leather pump. The item page says "embossed leather upper". When I got the shoes in the mail, the box was beat up because they sent it in a plastic bag rather than their typical shipping boxes. Oh well - it's just the box, right? I opened the shoebox and the tissue paper was ripped apart. I figured, ok maybe they sent these shoes to another customer who returned them. Whatever. Then the shoes... they looked a little off. The bottom and inside logo for Anne Klein was different than the pictures on the website, but the shoe itself looked very, very similar. The stitching along the heel wasn't straight but I thought maybe Anne Klein isn't as quality as I thought? But then I checked the inside stamp where it's supposed to say what materials the shoe is made of. To my disbelief it said "MAN MADE UPPER". No. NO WAY.

On Tuesday 1/21 I had the pleasure of visiting the 34th Street store. I normally don't go into big shoe stores because I find that I have a very hard time getting help. Either way I decided to check out DSW. I walked around the store for a while and I got greeted by a few associates which made me feel good because it changed my view about large shoe stores. After walking around for a little I went upstairs to look for boots. I had the pleasure to meet with a young lady who greeted me with a smile and offered me assistance. I told her the type of boots I wanted, not only was she able to show me exactly what I wanted, but she actually told me to have a seat and brought all the shoes and the sizes over so that I could try it. As a visitor from out of state and one that was a bit cautious of large shoe stores she did a great job in changing my perception. I felt like I was in a luxury store which is more than I could ask for. I will definitely be back at DSW on my next trip.

Resolved my issue to my satisfaction

Never, ever again will I place an online order with DSW. I cannot believe they are still in business. I placed a large order of 3 pairs of boots and a pocketbook order totaling over $200.00. The shipment was sent timely but when I opened up the box, the first item I pulled out was a pair of the ugliest shoes I had every seen quite literally in my life that I never ordered. The rest of my order was there. I ordered two pairs of boots, one in black and one in brown because I loved them. The black pair said there were only 3 left in stock so I rushed to put that order in. I never received the black boots but instead I received a pair of shoes I never ordered.

I order Item #267234 (G by GUESS Lanzy Sandal) online and when I received it, the buckle was broken and the bottom of the shoe looks like that it had been used. It has dirty soles and it seems like someone wore it outside. Anyways I called their customer service and explain the situation and she was very friendly and she said someone will get back to you in few days. So finally I got the response back and I am very much disappointed because their response was: "We apologize for any inconvenience we may have caused you. Unfortunately, we were unable to place your hand-inspected order in reference to order **as requested. Item #267234 (G by GUESS Lanzy Sandal) is sold out in 8.0M/gold. If you would prefer to place an order for another item,"

I reside in the state of PA and ordered a pair of heels online for an event. The shoes were shipped from OH. It has been about 1 week and I still have not received my order. I placed an order from a different shoe company which shipped from CA via the same exact shipping method and received my order in less than a week. I love the variety of shoes that DSW has but due to the shipping, I will most likely not purchase again. The shipping time is absolutely ridiculous. I'm not happy at all. I had to go out and purchase another pair of the same color shoes locally to wear to my event since I did not receive my order in a timely fashion.

I purchased a pair of men's shoes at the Westbury store for their regular price. Two days later, I went to their Syosset store and found the same shoes at 40% off. I spoke to a manager about the difference and was told that each and every store can have different prices and discounts on the same merchandise. She said they would not do an adjustment because it's company policy. I also found a pair of shoes that I was looking for online on their website in the Westbury store with a different price. I don't understand how a large retailer like this could use such unethical practices and basically cheat their customers like this.

I am more than unsatisfied with DSW.com. I had placed an order on 1/11/13 and I have been waiting patiently for almost two weeks for my package. I was just told today 1/22/13, that my order had been cancelled because they don't have my size. Every day I had been checking the website and it kept saying that my order was in process. They also told me that DSW had emailed me the tracking number, for FedEx to see where my package was and I have never received that email. I was so unhappy that it took them 11 days to tell me that my order had been cancelled because they never had my size in the first place. Meanwhile, they sent me a confirmation email thanking me for my order and that it would take 4-7 days for my package to arrive. Their customer satisfaction rates must suck.

I went to the store and asked two women, who were just standing around, a question about the shoe. Basically, they told me to find it myself. Then I went to checkout and another two girls were just talking, not paying attention to the customers waiting to pay. Horrible, horrible customer service at the Kildeer, IL store!

I was a DSW yesterday and I too tried to write a check. I had just deposited a $900 check and had the deposit slip with me that had my balance. I to was denied but unlike a lot of you, I never got a code. No 1 2 or 3. I had already used a check at Bloom that day so I knew that some system would take my check and had no worries. I was with my daughter and mother in law.

I purchased a pair of shoes on the DSW website for $95 on June 25, 2009. I received the shoes on July 3, 2009. Two weeks later, I was on the DSW website and noticed that the pair of shoes I had just purchased was discounted to $25. Since I was well within the return/exchange period, I called customer service and explained my situation hoping for a price adjustment. The representative was very polite but informed me that DSW does not have a price adjustment policy. I pointed out that I was within the return/exchange period but that didn't make a difference. I then e-mailed DSW and explained my situation again but got nowhere. I have never heard of a merchant not offering a price adjustment. I was especially upset since the item was discounted over 75%. That was my first shopping experience with DSW and it will definitely be my last.

The most discounted shoes are along wall in open boxes, by size. Shoes are discounted by color code. Shoes I purchased in box with green dot, equal to 40 0/0 discount. When i got home, I noticed blue dot on one shoe, equal to 30 0/0 discount; and that was discount I was given. I returned to store to say shoes sold to me at higher price. They said that discount based on dot on shoe, not on the box. I told them that was bait and switch, since nothing advises customer of that.